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1. all parts as you found them When replacing any part that has an O ring make sure to lubricate the O ring When tightening down parts make sure to only hand tighten them Putting the System Back Into Service When taking the system off bypass follow these steps 1 Move the red arrows into service position 2 Run water through the system 3 Turn on taps and faucets in the home or business to allow water to run through Next you need to make sure that the system has power running to the valve The display should be on Double check that your programming is the same and that the system has a regeneration day If you had any custom programming before you may need to reprogram 29 Chapter 5 Ordering Parts 31 Once you have found your problem you may need to order a new part Here are the ways to order e Call WaterTech directly and place an order e Email us at customersupport watertech com e Calla local WaterTech dealer It is WaterTech s preference that you contact us directly to order your part This way we can double check with you what your problem is and we can make sure that you placed an order for the correct part What to have ready when you order When you place an order you will need to have this information with you Name and Mailing address Model number Serial Number Part Number Warranty Number Payment Information To find your Model Serial and Warranty Number look on the right side
2. N A SUPPLY sul WATER EXITS RS 00000 IN AE i FIGURE 2 BYPASS OPERATION POSITION NO WATER SUPPLY WATER IS SHUT OFF exits FROM THE HOUSE AND THE VALVE FIGURE 4 SHUT OFF MODE POSITION Figure 2 2 shows the different ways the bypass works The bypass operation position is how you want the bypass to look when you take your system out of bypass 17 Problem and Solutions Manual When replacing the battery align Figure 2 3 Programming and Service Manual 40 Number Item Name Order Number 1 Valve Cover V3175CC 01 2 Motor V3107 01 3 Drive Assembly V3106 01 4 PC Board V3108CC OSBOARD 5 Drive Reducing Gear V3110 6 Drive Gear Cover V3109 Figure 2 3 shows the Valve Cover and the Dive Assembly 18 Chapter 2 gt gt 2 Y 7 A Y AA sas Y Black Plug Figure 2 4 Programming and Service Manual 41 Number Item Name Order Number 1 Spacer Stack Assembly V3005 2 Drive Cap Assembly V3004 3 Back Plate Back Plate 4a Piston Downflow Assembly V3011 4b Piston Upflow Assembly V3011 01 5 Regenerant Piston V3174 6 O ring 228 V3135 7 O ring 337 V3180 8 O ring 215 Distributor Tube V3105 Figure 2 4 shows the inside parts of the valve Once the Drive Cap Assembly is off you will be able to access any of these parts 19 Problem and Solutions Manual Programming Know
3. Problem and Solutions Manual WATERTECH By Caden Bird Table of Contents Table of Contents t iii tod arias 5 Identifyine the Poblen N 7 Taking Apart the abe aioeanencees 13 Various Problems and SolutionS ooooococnnococoncccconancnnnnncnnnnccnnnnnno 23 Putting the Valve Back Together ana aa 21 Ordering Pa ansia 31 Tier nee ne 35 Bibliography ao 36 A E E 37 111 Introduction This manual is designed to help the owner of a WaterTech system successfully maintain and repair their system You will not need any prior knowledge about water softening systems to use this manual This manual will help you be able to Identify the issue with your system Take apart the valve and find the specific problem Solve the issue Put the valve back together again Put the system back into service Identify and order any parts if needed WaterTech products are protected by an industry leading warranty but sometimes they do fail This manual will help you fix your system s problem without having to call a professional plumber WATERTECH Chapter 1 Identifying the Problem Chapter 1 Why the System is not Working The first step into fixing a problem with your system is to look at your system and identify what part is either broken or malfunctioning WaterTech offers many different models that help treat water differently but they all basically work the same way Our systems are plumbed into your waterline The unt
4. ing how to navigate the PC Board is also essential The PC Board controls how the valve functions and 1t can be programed to complete different tasks It is also easy to navigate General To go back to previous screen Press Regen To go to next screen Press Next To return to home screen at any time Press Set Clock Setting the Time Press Set Clock Use Up and Down to reach desired hour Press Next to change the minutes Use Up and Down to reach desired minute Press Set Clock again to set the time Set Hardness Press Next and Up simultaneously and hold for 2 3 seconds Use Up and Down to change Hardness Press Next to go to next screen 20 Chapter 2 Regen Day Use Up and Down to change the day to default regeneration Press Next to go to the next screen Regen Time Use Up and Down to change the hour Press Next Use Up and Down to change the minutes Press Next or Set Clock to go back to the Home Screen Manual Regen Press Regen once to make the system regenerate that night Hold Regen to make the system regenerate immediately 21 Chapter 3 Various Problems and Solutions 23 Here are some common problems and what causes them System fails to regenerate The bypass is on No power to system The Hardness Setting is set too low Meter turned off No Days to Regen set Defec
5. n the tank Problems with Valve If you see water coming from the valve or you can hear a sound coming from the valve while it is in service then this is an indicator that your problem is in the valve Problems with Brine Tank Brine Tanks sit beside your system and are very easy to check You will be able to see if the problem is with the Brine Tank if you see leaking water salt bridging or kinked hoses Problems with PC Board If you see no leaking water and your system is still malfunctioning then the problem is with the PC Board 11 Chapter Two Taking Apart the Valve 13 Chapter 2 Once you have discovered your problem the next step is to take apart the valve You will need to be familiar with the different parts of the system Figure 2 1 shows a basic outline of your entire system Figures 2 3 and 2 4 show the different parts of the valve which is where the most common problems occur Figure 2 1 Owner s Manual Resin Tank Brine Tank Nos Before you take apart your system to find where your problem is the first thing that you need to do is put the system into bypass operation position This will prevent new water flowing into the system Putting the System into Bypass 1 Locate the bypass it is directly behind the valve 2 Put the red switch into bypass mode see figure 2 2 Locating the Meter 1 The meter is located at the back of the valve 2 Unscrew the cover 3 Pull ou
6. of the valve You will find a sticker with the WaterTech logo and the information that you need It will look like figure 5 1 Figure 5 1 watertech WATER TECH WWW WA ees COM 8 TM i i il i t am ail m Iil Serial No 33 Problem and Solutions Manual For Parts with No Visible Part Number You may need a new part that has no visible part number These include meters injectors or tanks When you need to replace one of these items call WaterTech and we will place the order for you WaterTech Contact Information Email customersupport watertech com Call 888 254 8412 Address 2460 Mclver Lane 200 Carrollton TX 75006 Website www watertech com 34 Index Bypass 7 11 12 13 14 21 Kinked hoses 9 Leaking water 9 PC Board 14 15 17 20 Regeneration 18 19 21 Salt bridging 9 System 5 7 8 11 12 13 14 18 19 20 21 35 Bibliography Linton Freeman Reionator www watertech com N p Web 2 Dec 2013 Triton 1 1 25 Control Valves Programming and Service Manual www watertech com N p Ol May 2013 Web 2 Dec 2013 Peligro Aaron Personal interview 11 14 2013 Linton Bryce Personal interview 11 14 2013 Owner s Manuals www watertech com N p 01 Jun 2013 Web 2 Dec 2013 lt http www watertech com customer support owners manuals gt Glossary Water Conditioning Cleaning the water of any impurities or particulates Regeneration Part of the
7. programming that allows the system to clean itself Valve At the top of the tank it contains all the moving parts of the system PC Board PC stands for pressed circuit This board controls the valve and is programmable Bypass A detachable switch that allows the water to flow into the tank O ring Small rubber rings that seal the valve and help prevent water leakage Salt Bridging When the salt in the Brine Tank clumps together and does not dissolve Media Fouling When the media clumps together inside the tank and loses efficiency 37 39 WATERTECH Telephone 888 254 8412 Website www watertech com
8. reated water enters the system through the bypass and goes into the valve From there the water is sent into the tank where passes through the media The media is engineered to remove chemicals and particles from your water The water is then forced up back into the valve and sent back into your waterline giving you treated water Every few days the system will regenerate This means that the system will wash the media of any chemicals or particles That is what the Brine Tank or Salt Tank is for This will help the system to continue to condition your water see Figure 1 1 One reason your system may not be working is because the tank is cracked You can easily see if this is the case because you will find a puddle of water at the base of your tank Generally your issue will be with the valve or a programming issue This will mean that you will have to take your system out of service and take apart the valve Problem and Solutions Manual Figure 1 1 watertech Q Triton Control Valve Reionator Tank Salt Tank O Multi Media Resin Treated Water 10 Chapter 1 What to Look For If your system is failing to operate correctly the problem will be visible Locating the area where the problem is located will help you fix your system faster Problems with Tank If you have a problem with your tank your biggest indicator will be leaking water If you find water on your tank or on the floor look for cracks i
9. t the meter Locating the Injector 15 Problem and Solutions Manual 1 Look at the valve from above You should see a sticker with the letter E 3 Unscrew the cap with the sticker on it Quick Tip When unscrewing the injector cap you will need to use a Clack Wrench The wrenches can be purchased from WaterTech Once the system is in bypass you can take apart the valve See figure 2 3 for help To Take Apart the Valve 1 Take off the cover 2 Pull out the PC Board 3 Remove the drive bracket 4 Remove the drive cap assembly Quick Tip When taking apart the drive cap assembly you will need a Clack Wrench You can purchase these from WaterTech or a WaterTech Dealer Lay these parts carefully off to one side Once all these parts are off the system you will have access to any parts and inside of the valve see Figure 2 4 As you are taking apart the valve you should be looking for any leaks or parts with chips on them Warning Be very careful when taking out the PC Board It 1s very fragile An easy way to do this is to undo the motor cord first and then the meter cord Then undo the power cord and unwrap the cords from the drive bracket Then remove the entire drive bracket 16 Chapter 2 Figure 2 2 Programming and Service Manual 12 TREATED SUPPLY WATER WATER EXITS ENTERS FIGURE 1 NORMAL OPERATION POSITION SUPPLY SUPPLY WATER ENTERS FIGURE 3 DIAGNOSTIC MODE POSITIO
10. tive meter Gallons to Regeneration is set too high Unit uses to Much Salt e The Hardness Setting is set too high e The System is set to regenerate too often e Excessive water in brine tank Too much water in the brine tank Bad stack brine piston or main piston Kinked plugged or too long Drain Line Kinked or Plugged Brine Line The Injector is plugged Salt Bridge in the Brine Tank No Water Pressure e The bypass is partially shut e Obstruction in system e Obstruction inside valve inlet outlet port e Media bed failure PC Board is Blank e Power Cord not plugged in e Bad Transformer e Bad PC Board e Noelectricity to outlet 25 Problem and Solutions Manual Salt Taste in the water Bad stack brine piston or main piston Kinked plugged or too long drain line Plugged Drain Flow Control Button DLFC Plugged injector Salt setting is too high If still too salty increase rinse time form 4 to 6 min Error Code Displayed If you have an error code try a soft reset first Soft Reset 1 Press and Hold Next Regen for 3 seconds 2 Unplug the power directly from the PC board not the wall If the soft reset does not fix the error code and the problem still persist then contact WaterTech or your local WaterTech dealer 26 Chapter 4 Putting the Valve Back Together 27 When putting the valve back to together make sure that the system 1s still in bypass mode Carefully replace

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