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1. Washing Machine 4 4 4 s 5 6 00 10 12 13 14 14 14 15 19 16 17 17 18 24 24 SERVICE MANUAL C510WM12 8 3 2 No water inleting 8 3 3 No draining 8 3 4 Abnormal noise and vibration 8 3 5 Water leaking 8 4 Parameter of primary electronic appliance Chapter 9 Disassembly guide 24 25 26 26 27 28 Washing Machine SERVICE MANUAL C510WM12 Chapter 1 General Information 1 1 General Guidelines When servicing observe the original dress If a short circuit is found replace all parts which are overheated or damaged by the short circuit After servi cing see to it that all the protective devices such as insulation barriers ins ulation papers shields are properly installed Confirm that the screws parts and wiring which were removed in order to service are put in the original positions or whether there are the portions which are deteriorated around the service places serviced or not And be sure safety of that 1 2 Function indication symbols You will see them in the program introduction table MSignify the program has this course Zi Signify the washing machine doesn t have this function Washing Machine SERVICE MANUAL C510WM12 Chapter 2 Product Feature 2 1 Features 1 300mm diameter porthole door may be open at a 180 degrees Facilitate view of wash process facilitate unloading and easy to use with large port 2 ClassA energy saving Scientific2. between drain pump and natal gt Replace the wire N Turn filter anticlockwise open and check if filter is jammed Check if hose connecting cylind er to pump is bent or jammed Turn on power and choose spin program to start Measure if import voltage of drain pump is 220 240V Washing Machine SERVICE MANUAL C510WM12 Turn on and select spin program to start Measure export voltage of PCB to the drain pump is it 220 240V 8 3 4 Troubleshooting Is the pack screws dismantled Is there foreign material in the washer N Is washer in balance Is belt loose or worn Remove belt and turn belt pulley by hand and then check if there is different noise a Reconnect the wire Abnormal noise and vibration III Dismariliethe schawe www Clean the washer a Adjust adjustable feet gt Replace it Dismantle triangle and check the bearing If it is broken replace it Turn on power and set spin pro gram then start check if there is different noise from from motor 8 3 5 Troubleshooting Check if water is leaking from the inlet pipe or the tap Is drain pipe broken td Replace the motor Water leaking Readjust it IN Replace drainpipe Machine Washing SERVICE MANUAL C510WM12 Check if there is foreign material nipped between cushion of sight window and sight window Remov
3. design for tub can reduce the use of water heavy during washing consequently upgrade the energy efficiency class to A also use scientific washing 3 Multi gear speed controller According to different costuming you can select corresponding spin speed from 0 to 1000 rpm 4 Unique gasket design featuring no residual water hidden inside By the unique gasket washing machine can left no residual water hidden between outer drum and front board Washing Machine SERVICE MANUAL 2 2 Specification Description of appliance Washing machine ype of appliance FS standing BI built in FS Supplier own brand Supplier bar code Europe EAN Shomar Commercial Brand Model Commercial bar code EAN Shomar mot IIrac Energy efficiency class A ashing performance class B Spin efficiency class C Programs n 11 Capacity kg 5 Spin speed max rpm 1000 Noise level sound pressure level dB A 71 Energy consumption per wash circle kWh 0 95 ater consumption per wash cycle 49 nnual average energy consumption kWh 190 nnual average water consumption 9800 Residual dampness HW50 1010 HW50 810S HW50 610S spin result 54 djustable thermostat water temp adjust from to C 90 X Drum capacity dry laundry water kg 5 42 uto water level adjust depending on volume of filled in laundry AWL ashing time max min 196 ashing temperatures program controlled ce 40 60 90 Certification
4. rubber cushion release the twe screws of door lock Pull out thewire connecting the lock then take the lock out shock absorber Washing Machine SERVICE MANUAL C510WM12 Dismantle the drain pump Remove the lower plaque Release the screws fixing the pump Take off the clips of hose and pull out the wire then take out the drain pump Dismantle the heater Pull out the wire connecting the heater Release the nut on the heater shake the heater and take It out Note If there are some thing such as coins and caddice between inner drum and outer tub you can disassemble the heater and take them out Washing Machine SERVICE MANUL C510WM12 Sincere Forever Washing Machine
5. s CE CE pprovals VDE GS TUV GS IMQ per average 200 wash cycles EN50242 T COLD maBasics data Unit dimensions H x W x D mm 850x595x520 Net weight kg 65 oltage frequency V Hz 220V 240V 50Hz Input power main fuse intensity W A 2000 10 ork top removable l l Control M electromechanical E electronic F fuzzy E Drum S stainless steel Z zinc coated S ub P Polyprop S stainless steel P Door aesthetic R round Y big eye Q square R Diameter cm 30 Outer door frame S stainless steel M metal P plastic P Inner door G glass P plastic G Detergent compartments n 3 Removable compartment for liquid detergent Delay timer from to h Self cleaning suds pump Auto door lock ADL Motor overheating protection MOP No heating without water NHW Auto water cool down before drain 90 C boiled water AWC Washing Machine SERVICE MANUAL C510WM12 Child protection o S 5 1 Synehetic 30 C n O 2 Synehetic cold n 3 Wool 40 C n 4 Spin n O 5 Quick Wash n 6 Cotton Pre wash n 7 Cotton 90 C n 8 Cotton 60 C n 9 Cotton 40C n Speed e Intense ON OFF 0 0 Power __ e MP acking dimensions amp loadability ___________________ Packing dimensions HxWxD mm 890x650x560 Gross weight kg 68 40 Container load pc
6. Drai n Spi n Third rinse ULI pee eee Te ea tik 3 TT A N al Prewash_ Wash ___ EI CT T T T 1 The washing time will change according to the heating status Pro gram e Cotton Prewas Xx Washing Machine SERVICE MANUAL Chapter 7 Maintain and Self check 7 1 Caution in maintenance 1 Before the failure diagnosis watch out for the electric shock and make sure that the power plug is disconnected and then service 2 After the power switches on each load will automatically load voltage 220 240V or DC 3 Before touching the PCB please touch the earthing wire at first to avoid that the PCB is broken by the static 4 Exposed terminals PC board and rotating parts may cause injury and or electrical shock To reduce the risk of electrical shock disconnect power and allow 60 seconds for capacitors to discharge before servicing 7 2 Self check Press Strong Wash button and plug in then the WM will be on self inspection mode all the indication light will be on Press start pause button starts the Testing Program 1 Door lock switch testing if the door is unlooked Failure alarm 1 2 Water inlet for main wash valve 5S Water inlet for prewash valve 5S and hot water inlet 5S if it can t reach the 1st water level within 2 Mins Failure alarm 5 3 Heating 10S 3 Heat the water for 10 Secs 4 Water drainage to empty cylinder water level if it can t reach the empty cylinder water
7. Possible cause 1 Poor connection to power supply The washing machine 2 Power failure fails to operate 3 Door is not properly closed 4 Machine has not been switched on 1 Water tap is not turned on 2 Water pressure Is less than 0 03 MPa 3 The inlet hose is kinked 4 Water supply failure 5 he program dial is not properly set 6 The door is not properly closed 7 The inlet hose filter is blocked 1 The height of the drainage hose is below 80cm if should be within 80 100cm 2 he drainage hose end is in water 1 Drainage hose is blocked 2 Drainage hose end is exceed 100cm above the floor 3 The filter is blocked 1 Not all packing bolts have been removed strong vibration 2 Washing machine is located on an uneven during spin surface or is nor level 3 Machine load is over 5kg Operation stops before 1 Water or electricity failure 2 Washing machine is in soaking cycle 1 Washing machine is in anti crease soaking cycle Washing machine can not be fille with water The machine is draining while is being filled Drainage failure Operation stops for a period of times 2 Washing machine gives en error message Excessive foam in the drum 1 The detergent is not a low foaming type or which is spilled to the for manual wash distribution drawer 2 Excessive use of detergent Washing Machine SERVICE MANUAL C510WM12 6 2 Troubleshooting Error 1 Error message Error message Door is not properly shut 20
8. SERVICE MANUAL C510WM12 SERVICE MANUAL Order No Front Load Washing Machine MODEL C510WM12 WARNING This service information is designed for experienced repair technicians only and is not designed for use by the general public It does not contain warnings or cautions to advise non technical individuals of potential dangers in attempting to service a product Products powered by electricity should be serviced or repaired only by experienced professional technicians Any attempt to service or repair the product or products dealt with in this service information by anyone else could result in serious injury or death Washing Machine All rights reserved Unauthorized copying and distribution is a violation of law Washing Machine SERVICE MANUAL C510WM12 Contents Chapter 1 General Information 1 1 General Guidelines 1 2 Function indication symbols Chapter 2 Product Feature 2 1 Features 2 2 Specification Chapter 3 Appearance brief introduction 3 1 Name of parts 3 2 Dimension Chapter 4 Operational Guidance Chapter 5 Wiring circuit Chapter 6 Program Introduction Chapter 7 Maintain and Self check 7 1 Caution in maintenance 7 2 Self check 7 3 Motor and noise test 7 4 Model select 7 5 Falure sheet Chapter 8 Error Display and Troubleshooting 8 1 Troubleshooting unnormal 8 2 Error Display and Troubleshooting 8 3 Examination amp Troubleshooting 8 3 1 Display nothing
9. Turn on power and set pre wash mode then start Check the import voltage of electromagnetic valve by multimeter is it between AC220 240V Electromagnetic valve must be broken please replace it The wire connected PCB and inlet valve is not properly Please reconnect if or replace it Check if export voltage from PCB to electromagnetic valve is it between AC 220 240V Replace PCB Error Error message Motor overheat protection or is damaged Troubleshooting Cut off power and check if motor wires inductance wires are connected well N Reconnect well Washing Machine SERVICE MANUAL N C510WM12 Check if circuit is open by multimeter gt Checking the computer board electr icity input terminal to see if the volt age is between 220 240V if yes rep lace PCB Error 8 Error message Water level exceeds protection value Troubleshooting Clean the pipe conne cted to the water level switch Check if the pipe connected to the water level switch is jammed Without power connect inlet pipe to inlet valve then open the tap and observe if water is entering in dispenser Without starting but electrifying me asure the import voltage of inlet va lve is it between AC 220 240V Washing Machine SERVICE MANUAL C510WM12 6 3 Examination amp Troubleshooting 8 3 1 Display nothing Troubleshooting Measure the power supply is it Repair power s
10. akes 5kg and 6kg switch over Speed indication Corresponding Model light status 6k all off 5k The speed of the model can be adjustable bwtween 1250 1050 950 850 750 650 1350 under the condition that all the speed light is off while the speed can be adjustable between 1260 1060 960 860 760 660 1360 with all the speed light on washing program indication Corresponding spin light speed Light of spin exclusion on 1350 1360 light of wool wash on 1250 1260 light of synthetic 0 C on 1050 1060 light of synthetic 30 C on 950 960 light of quick wash on 850 860 Washing Machine SERVICE MANUAL C510WM12 7 5 Falure sheet failure failure information failure reason the action mode The Start Pause light the lock is unlocked or Close the door again if it occurs however Err 1 dosen t light the buzzer the door is not closed Check the wire of the lock the motor and alarms rightly the PCB if is normal If the part is wrong Clean the filter of pump make sure it isn t Err 2 The Start Pause light trouble in pump stoped by something If the alarm occurs keeps flickering 2 times however check the pump the PCB the main After 4 seconds repeat wire Make sure that the parts are normal the connection among them are normal Check the temperature sensor the PCB trouble in the heater make sure that the parts are temperature sensor normal The connection among them are normal The S
11. ashing Machine SERVICE MANUAL C510WM12 Error 3 Error message Temperature sensor is not properly connected or damaged display at the end of a program Troubleshooting Cut off power and measure the resistance of NTC by multimeter is it above 1 5 MQ Y Check if NTC is connected properly Check the wire between NTC and PBC are they connected Connect all wires well well Disconnect the white wire and black wire from PCB and me asure if the resistance between Replace wire white wire and black wire of PCB is it infinite Replace PCB Washing Machine SERVICE MANUAL C510WM12 Error 4 Error message The heater may be broken Troubleshooting Cut off power check the resistance of two pins of heater element by multimeter is it between 28 350 Heater element must be broken please replace it Change the tem to NTC check whe ther the resistance changes The control wire may be broken Otherwise the PCB must be broken please replace the broken Error 5 Error message If the water infilow can not reach the washing water level within 8 minutes Troubleshooting Check if inlet valve is jammed gt Clean inlet valve Observe if the height of drain pipe not reach 80 cm lf water level switch and the hose Draw out the dispenser and check if water is entering is leaking gas Washing Machine SERVICE MANUAL C510WM12
12. e clothes A Check if all tubes and tie in is leaking water including the connecting of tube and valve dispenser tube and dispenser I outer cylinder cushion of sight window hose and outer cylinder drain pump and gas valve Is cushion of sight window broken o Replace cushion of sight Is water leaking from outer Repl ind cylinder eplace outer cylinder 8 4 Parameter of primary electronic appliance 1 The stator resistance of motor At normal temperature using multimeter to detect 5 and 10 point of motor s socket the electric resistance should be 1 67 1 85 Q 2 1 he rotor resistance of motor At normal temperature using multimeter to detect 8 and 9 point of motor s socket the electric resistance should be 1 68 1 87 Q 3 Motor protector At normal temperature using multimeter to detect 6 and 7 point of motor s socket to check whether the motor can carry electricity 4 Electromagnetic valve At normal temperature using multimeter to detect both sides of the electromagnetic valve the electric resistance should be 3 6 3 9 Q 5 Heater When the washing machine Is working using multimeter to detect input terminal of the heating pipe the normal electric resistance is about 30 Q Washing Machine SERVICE MANUAL C510WM12 Chapter 9 Disassembly guide Attention 1 Pull out the plug before disassembly 2 Keep the wire away from sharp stuff avoid any brokage of isoluatio
13. level within 2 Mins Failure alarm 2 5 Spin speed to the Max RPM of this Model 6 Unlock program finishes all the indication light is off except the stop indication light If it s necessary to stop the program during the testing press the start pause button or makes power off if there s failure alarm during the testing pls deal with it according to the Alarm Handling Methods Washing Machine SERVICE MANUAL C510WM12 7 3 Motor and noise test Press the Strong button then plug in When all the lights lighting press the Speed button to start the test Then real time speed will be display 1 Drum run at 50rpm for 10 seconds clockwise 2 Stop for 10 seconds 3 Drum run at 50rpm for 10 seconds anti clockwise 4 Drum run at 93rpm for 10 seconds anti clockwise 5 Drum run at 200rpm for 10 seconds anti clockwise 6 Drum run at Max speed for 60 seconds anti clockwise 7 End Show End when finish testing press the Speed button then the testing procedure will be re start after the motor stop running 7 4 Model select Press the Speed and Strong wash button and plug in the machine will be on Model Selection mode the Buzzer beeps one time When it comes in the Model selection mode the 55cm 6kg 1200 rom model is set as default during the following time all the indication light is on alternately the light of spin exclusion is on the light of speed is all on Press speed button m
14. n protector therefore avoid creepage 3 Collect screws accecoories and keep them in difference place avoid missing parts so that the technicians could reassemble them Dismantle the top cover 1 Dismantle the 2 fixing screws at each side of the top cover 2 Pull back the top cover and then take it off Dismantle the soap dispensor 1 press the siphon cover with your forefinger 2 Pull out the soap dispensor Washing Machine SERVICE MANUAL C510WM12 Dismantle the Electromagnetic valve Pull out the wire connecting the valve release the two screws and the two clips of hose Then take off Electromagnetic valve Dismantle the Lower plaque Open the filter cover with coin release the screw then take off the lower plaque Dismantle the door Open the door release the screws fixing the hinge Then take off the door Dismantle the belt pulley Cut off the power remove the back cover take off the belt Then release the bolt of belt pulley Then pull out the pulley Washing Machine SERVICE MANUAL C510WM12 Dismantle the motor Release the two screws on the Motor bracket Pull the motor along the arrowhead then take off the motor Dismantle shock absorber Pull out the pin of shock absorber then take off the bolt and washer of on the cabinet The pins can not be used again Dismantle the door lock Take off the tightening ring of
15. r will fiash When the washer is turned on and this button is not pressed While the washer working If you whant to cancel the programme you need to press the Start Pause button if strand then press the Power button C Intense button Press the Strong button to select or cancel the function of intensive washing This function is to increase washing time times of rinse and spinning time of the main wash stage of the selected program This function is nor avaible for the Rinse and Spin programs Washing Machine SERVICE MANUAL C510WM12 E Program knob Select the desired program by turning this knob After turning on the washer it automatically selects the program of last washing D Speed button Touch this button lightly to select the desired speed When a speed is set the indicator light will be light on 2 3 1 Open the drawer three compartments can be seen 1 Pre wash detergent box 2 Main wash detergent box 3 Softener and bleach box F Detergent distribution drawer TSS s L Washing Machine SERVICE MANUAL Chapter 5 Wiring circuit l Heater l SS l Temprature sensor l l Water level switch cN3 3 cN2 3 Door EVF main inlet valve EVP pre inlet valve PS drain pump Washing Machine SERVICE MANUAL C510WM12 low speed Soften Spino Un Spi tangle Inl et Mash a Spin Spi n high speed low speed Spi n First rinse pepas low speed
16. s after program is started presents motor thermal protector disconnect Troubleshooting Pushing the door to check whether door is properly shut or not Shut the door properly Cut off the power and then turn on again Check the voltage between brown wire and blue wire of door lock is it between AC 220 240V Door lock is broken and need replacing then make sure wire is connected properly Check if the wire connecting door lock and PCB is loose Connect the wire properly Check the voltage between red wire and blue wire of PCB is it between Replace PCB AC 220 240V Washing Machine SERVICE MANUAL C510WM12 Error 2 Error message Drainage error water not emptied within 6 min Troubleshooting Check if the pipe connected to the water level switch is jammed If it is clean the pipe If not replace PCB Check if water is emptied Check if drain pump or drain pipe is jammed And open the filter and clean it Check if drain pump acts by touching pump position Cut off the power and choose spin program to start then ch eck the import voltage of drain pump is it between AC 220 240 V Cut off the power and pull out water level pressure switch wire connection Set spin program to start Check the export voltage to drain pump is it between AC 220 240V The wire between PCB and drain pump is not connected properly Replace the wire Replace PCB W
17. s 220 Logistic recicling information te al Packing weight kg 2 Packing materials Recycling symbols Carton weight gr Shrink package Polistyren weight gr 1800 Polyetylene foil weight gr 100 Other packing materials weight gr 100 ood weight kg sevice User instruction languages Max failure rate 12 Months after sales to end customer I I Washing Machine SERVICE MANUAL Chapter 3 Appearance brief introduction 3 1 Name of parts Control Panel Detergent distribution drawer Washer door Front panel Filter cover Table top Water inlet vavie Power cord Back cover plate Drain pipe clamp Drain pipe jJ O Transportation bolts ae Foot Washing Machine SERVICE MANUAL C510WM12 3 2 Dimension 595 Pp 840 DIMENSION PACKING H X W X D 890x640x530 UNITS mm Washing Machine SERVICE MANUL C510WM12 Chapter 4 Operational Guidance C510WM12 A Power button Press the Power button to swtich on the washer Press this button again and hold it for 2 seconds to switch it off After switching on the washer if any button is not pressed within 2 minutes it will automatically turn off B Start Pause button Press the Start Pause button the washer will start or pause When the washer pauses the indicato
18. tart Pause light keeps flickering 3 times After 4 seconds repeat Check the temperature sensor the PCB the heater make sure that the parts are nature The connection among them are nature The Start Pause light keeps flickering 4 times trouble in heater After 4 seconds repeat The Start Pause light Shut down the machine Check the tap keeps flickering 5 times trouble in inlet water make sure it is opend Check the connection After 4 seconds repeat of the volve the PCB the water level sensor the Air Trap make these parts are normal the connection of them are normal The Start Pause light trouble in the motor Shut down the machine turn on it 15 keeps flickering 7 times the temperature of minutes later If the trouble is return After 4seconds repeat Motor is too high or the check the motor the PCB make sure the rev is abnormality parts are normal the connection are normal Usually It will release from trouble The Start Pause light the water level is automatically if it occurs again check uan it keeps ue 8 times TA the connection of the water level sensor After 4 seconds repeat Ig oe and the PCB make sure that the connection is right Washing Machine SERVICE MANUAL CLWM1W C Chapt 8 Error Display and Troubleshooting 8 1 Troubleshooting unnormal The following circumstances do not constitute problems Do not contact the maintenance service until the problem has been confirmed Problem
19. upply exists 220 240V voltage Is power switch on i h mu Press the power switch Press power switch and check The filter is broken replace the filter the voltage between L and N Insert the plug well and test port of the filter ls there 220 240V AC voltage Cut off power and check if plugs are connected well by pulling the plug of PCB Y Check if PCB exists 220 240V Replace PCB AC voltage at the import pin P 8 3 2 No water inleting Troubleshooting Is the tap shut off or the water pressure too low Check if water is leaking from washer connection especially Reconnect inlet pipe Open tap or wait for normal water pressure between inlet pipe and tap To make sure of no bends Washing Machine SERVICE MANUAL C510WM12 Check if filter of electromagnetic valve is jammed Clean filter Choose pre wash program and start check if there is 220 240V Replace electromagnetic at import pin of electromagnetic a i valve valve Is there open circuit between electromagnetic valve and PCB Choose pre wash program and start then check if there is 220 240V at export pin of electrom agnetic valve 8 3 3 No draining Troubleshooting Is the height of drain pipe too Adjust the height of drain high pipe to 80 100cm Clean and tighten filter clockwise gt Arrange hose and clean 3 Replace drain pump Cut off and check if the connec tion
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