requirements for the
Contents
1. ESP SERVICE MANUAL RETURN OF MATERIAL TO CUSTOMER Inform customer material ready for collection if customer had left material with you Prepare bill amp deliver when customer presents bottom copy of customers work order copy Obtain acknowledgment For repairs carried out at the site obtain customers acknowledgment in same work order that complaint has been rectified SENDING MATERIAL TO BRANCH Defective material found to be within the guarantee period should be sent to the branch office for further action 18 Months from manufacturing date or 12 months from the date of installation whichever is earlier Complaints which may be due to manufacturing defects should also be sent to branch office Details of such complaints should be entered in the repair register After receiving a report from the branch please enter the relevant details in the register REPORTS TO BRANCH OFFICE Ensure that the following documents reports are sent to the local branch office Branch copy of work order bill copy Service or Visit report copy job card For out station complaints copy of service technicians visit report service report job card It is desired that all calls be entered in PC and Output for the month be sent to Branch RECORDS TO BE KEPT AT SERVICE CENTRE The following data should be available at the service centre File copy of work order bill copy Service Visit report copy Copy of customers acknowledgment2. REQUIREMENTS FOR THE SERVICE CENTRE Er LARSEN 8 TOUBRO LIMITED gt L amp T SWITCHGEAR ESP SERVICE MANUAL REQUIREMENTS AREA REQUIREMENT Amin of 200 sq ft is recommended POWER REQUIREMENT FOR TEST BENCH Test benches as per L amp T s design Supply voltage Single phase 180 270V ac 3 phase 415V Frequency 50Hz Consumption 3 5KW depending on size of test bench Cable rating 32A A suitable three pin socket of 20A rating should be provided near the test bench An ELCB should be provided for shock protection FOR LIGHTING AND FANS As is required for number of fittings and fans installed in the service centre For COMPUTERS FAX MACHINE INTERNET As is required to be installed in the service centre OTHER ESSENTIAL REQUIREMENTS 1 3 1 TEST BENCH 1 3 2 TOOLS All tools equipment and products for service should be kept neatly and in allotted places Following is the recommended list of tools LIST OF TOOLS 1 Double end spanner 6 7 8 9 10 1 1 12 13 14 15 16 17 18 19 20 22 1 set 2 Ring spanner 6 7 8 9 10 1 1 12 13 14 15 16 17 18 19 20 23 1 set 3 Screw Driver Blade type Taparia No 936 826 827 912 828 936 1 each 4 Screw Driver Philip head type Taparia std size 0 1 and 2 1 each 5 Nui drivers 5 5mm 8mm 10 13 1 each 6 Tube spanner 10 11 12 13 1 each 7 Hammer Ball pen type 500gms 1 No 8 Adjustable spanner 1 4 inch and 1 2 inch 1 each 9 Allen key Complete set Unbrako
3. e Feedback to Customer 8 Date E S P SERVICE L amp T SWITCHGEAR MANUAL ASC NAME BRANCH REGION SERVICE RPT No amp DATE BKC PRODUCT No OF UNITS ASC No SDP REF No SV No OF UNITS SENT BATCH CODE CUSTOMER COMPLAINT AS OBSERVED BY CUSTOMER COMPLAINT AS OBSERVED BY ASC PERSONNEL APPLICATION PERIOD OF SERVICE LOAD Max VARIATION IN SYSTEM VOLTAGE NA SIZE OF CONDUCTOR FAULT LEVELAT SITE ENVIRONMENTAL CONDITION AT SITE TERMINATION DETAILS DUSTY FLUFFY CORROSIVE NORMAL ANY OTHER RELEVANT INFORMATION NAME SIGNATURE DATE COMPLAINT COMPLETE DATA RECEIVED BY BRANCH 7 A a sure LARSEN amp TOUBRO LIMITED ELECTRICAL STANDARD PRODUCT ABEB 1 PSW POWAI MUMBAI 400 072 Fax 022 28581112 TEL 022 2858 1156 gt MONTHLY REPORT Help required for 1 Customer Visit Specify Customer details 2 SPARES Required 3 Closing Retrofitting Job case Specify Customer details Any other Info L amp T SWITCHGEAR A a sure ASC Name Tel Month Address Cell Year Date Email Information about Trained staff 1 Engineer Technicians 2 3 4 PARTICULARS Pending order s as on Servicing Product Complaint Retrofitting Mysore products Traded products last day of Month Orders received during Servicing Product Complaint Retrofitting Mysore products Traded products the Month Orders
4. on job completion Copy of service technicians visit report for out station complaints Repair register duly filled this could also be in the form of a print out Inventory register of service centre spares could be computerised Pending order list of spares with job nos L8 T SWITCHGEAR ESP SERVICE MANUAL gt TRAINING RECOMMENDED PROGRAMMES AT TRAINING CENTRE L amp T has two training centres exclusively for low tension switchgear at Pune amp Lucknow We recommend that service centre technician attends the programmes given below This will ensure that you provide high quality service to your customers Separate programmes for service centre technicians will also be announced from time to time You may send you nomination to the branches or directly to the addresses given below PROGRAMME NAME CONTENTS FOR WHOM DURATION ILTS INTRODUCTION TO Exposure to fundamentals of LV Fresh Graduates Diploma 4 Days LOW TENSION SWITCHGEAR Switchgear Engineers amp those who want to enhance refresh their SAME SWITCHGEAR APPLICATIONS Understanding the mechanism Mechanical Engineers in Project 4 Days FOR MECHANICAL ENGINEERS Operation amp Application of LV Materials Maintenance function Switchgear SMW SWITCHGEAR MAINTENANCE HANDS ON training in Preventive Electricians and ITI Technicians 5 Days WORKSHOP Maintenance with 2 or more years experience BMW BREAKER MAINTENANCE HA
5. Completed Servicing Product Complaint Retrofitting Mysore products Traded products During the Month Pending order s as on Servicing Product Complaint Retrofitting Mysore products Traded products last day of Month Business due to During the Month Cummulalative Servicing Service Charges Product Complaint Retrfitting Mysore Product Traded Products Spares used for Repairs Total ESP SERVICE MANUAL FORMAT FOR MYSORE PRODUCTS COMPLAINTS REPOIR ITEMS ELECTRICAL STANDARD PRODUCTS Branch E mail address of Branches Branch Ref No Date Material Sent by Courier Doc Stockist Customer Product type SI No of product Complaint as observed by customer Complaint as observed as per ESP Service Engineer ESP BRANCH HEAD ACKNOWLEDGEMENT FROM MYSORE FACTORY Complaint Acknowledgement Number Date Complaints as observed by Mysore Factory Action Taken Repaired amp Sent back Not Repairable new materials sent to stockist customer Materials sent by Docket No Date L amp T SWITCHGEAR E S P SERVICE MANUAL
6. NDS ON training on overhauling Technicians with 3 4 or more years 4 Days WORKSHOP of Air Circuit Breakers experience Advanced programme to SMW C POWER BMW ADVANCED HANDS ON training on complete Already attended BMW Those 6 Days overhauling of Air Circuit Breakers interested in Detail Maint Aspect of ACS LVSM LOW VOLTAGE SWITCHGEAR Selection amp Installation of Graduate Diploma Engineers 4 Days MAINTENANCE L V Switchgear Preventive with 3 8 years or more experience maintenance amp testing producers with HANDS ON practice i D as Engineers with 3 4 years or more 4 Days BME BREAKER MAINTENANCE FOR Si te ka n kae on experience Advanced programme ENGINEERS 9 for LVSM Participants EDSA ELECTRICAL DESIGN OF Good practices in designing panels Consultants Panel Builders 4 Days SWITCHGEAR ASSEMBLY proper Switchgear 8 busbar Project Purchase Maintenance selection Engineers amp Contractors RSEE REQUIREMENT FOR SYSTEM Guidelines for system amp equipment Consultants Panel Builders 2 Days AND EQUIPMENT EARTHING earthing including selection of earth Project Purchase Maintenance conductor earth electrode etc Engineers amp Contractors DCC DESIGN OF CONTROL Good practices in Control Circuit Consultants Panel Builders 3 Days CIRCUITS equipment selection amp Design Project Purchase Maintenance Engineers amp Contractors RPM REACTIVE POWER L V Capacitors Power factor Consultants Panel Builders 3 Days MANAGEMENT C
7. TVS make 1 set 10 Torque Wrench 0 3 7 Kgm 1 No 11 Suitable extension rods 150mm and 300mm 1 each 12 Complete set of hexagonal sockets 1 set 13 Screw driver attachment 1 No 14 reeler gauge 0 1 mm to 1 0 mm 1 set 15 Soldering Iron 25W 240V 1 No 16 Long Nose plier 8 inch 1 No 17 Side cutter with wire insulation remover Taparia make 1 No 18 Crimping tool suitable for non insulated lugs up to 6sqmm 1 No L amp T SWITCHGEAR 29 30 31 1 3 3 1 3 4 1 3 5 1 3 6 1 3 7 ESP SERVICE MANUAL Taparia make combination plier 6 inch 1 No T type 5mm Allen key shank length 120mm or 150mm 1 No T type 6mm Allen key shank length 300mm 1 No T type No10 hexagon socket shank length 300mm 1 No Nylon hammer of 1 dia and 8 length 1 No Grip plier 1 No Reverse Circlip plier 1 No Wire circlip plier 3mm 4mm 5mm 6mm 8mm 1 No Needle file set JK Brand 1 Set Digital True RMS Clamp meter multimeter possible to measure following Rishabh MECO make 1 No AC Volts upto 1000V AC millivolts AC current up to 600A DC current DC Volts upto 500V Resistance Ohms Kilo Ohms Mega Ohms Continuity Digital Infra red Laser Non contact type Thermometer of RAYTECH make 1 No Digital megger 500V 1 No Continuity tester Battery powered 1 No Suitable Tool Kit for carrying above Tools It is desired that required Equipments must be sent to Authorised Calibration Agencies for Calibration check once in a year ASC will
8. also maintain records for the same DISPLAY BOARD The board should be as per the design supplied by L amp T and should display L amp T Switchgear Service Centre FIRST AID KIT FIRST AID CHART FIRE EXTINGUISHER COMMUNICATION It is desirable that good communication facilities such as Telephone Fax Mobile Phone e mail ID are available MANPOWER Service Centre should be manned by a qualified Technician Engineer Diploma Holder and must have been trained at L amp T Training Centre See page no for training details Technician should have PWD Licence Electrical Contractor Licence amp it is desired that ASC IASC should also have Works Contract Permit Licence ASC IASC must be registered with Local Sales Tax Service Tax Income Tax PF ESICS Authority gt L amp T SWITCHGEAR E S P SERVICE MANUAL GUIDE LINES FOR OPERATION OF SERVICE CENTRE RECEIVING COMPLAINT MATERIAL Complaint reported should be noted and entered in register Service technicians observations should also be noted in register Fill up the job order form with complete data as per the enclosed formats Customer copy of job order form to be filled customers signature obtained and handed over to customer If more time is required to carry out repairs collect materials inform customers likely date of delivery Check with customer if quotation is required for repairs Send quotation for estimated repair jobs and obtain customer
9. orrection Study of harmonics Project Purchase Maintenance Engineers amp Contractors PR PROTECTIVE RELAYING Protective Relays role amp functions in Consultants Panel Builders 3 Days Distribution System emerging Project Purchase Maintenance concepts setting amp testing of Micro Engineers amp Contractors Processor based relays ONLY AT STC LUCKNOW Throughout industry Electrical energy is utilised in various ways It is the responsibility of the The L amp T Switchgear Training Centres at Pune and Lucknow are the only facilities of their kind Engineering department to ensure its availability at various load centres reliably efficiently in India The centres have state of the art training facilities well equipped workshops and and safely testing systems Proper selection amp maintenance of L V Switchgear is therefore one of the most The programmes at these training centres would provide a foundation for evaulation of important activities for the department existing practices and offer professional guidance for developing a new and integrated action Traditionally certain methods have been used to select maintain and test L V Switchgear plan for tie selection amp maintenance ofthe Low Voltage Distributon Systemi Our programes will help participants to expand their skills with new and positive approach in selection amp maintenance Paticipants will receive hands on training backed by intensive lecture sessions and audio
10. s approval before proceeding with jobs WORKING ON COMPLAINT MATERIAL Complaint unit to be checked tested in test bench available For procedure to test various products the relevant service manual must be referred to Parts replacement if required should be according to recommended practices Product to be tested amp checked as per instructions in service manual for ACBs Repair register to be filled up with job details Fill up job order bill copy with job details Fill up job order bill copy details of repair work carried out Fix sticker on product after filling job no and date STORAGE OF COMPLAINT MATERIAL SPARES COMPLAINT MATERIAL Complaint material should be stored neatly and in a orderly manner Material should be suitably tagged with work order no for easy indetification Products which cannot be put back in use must be destroyed to avoid misuse before being sold as scrap Items like hardware may be salvaged SPARES Adequate quantity of spares should be stocked in the service centre Non standard spares particularly of ACBs should be kept separately in the service centre and identified as such These are not for loose sale but will be used for completing service jobs An inventory of spares should be kept and closely monitored We recommend a separate stock register be kept preferably computerised Replenishment should be ordered well in advance so that service jobs do not get delayed for want of spares
11. visual demonstration Contact Nearest Stockist Branch Office or Directly STC LUCKNOW C6 C7 U P S I D C Sarojini Nagar Lucknow 226 008 Tel 0522 2437591 2437728 Fax 0522 2437592 2223813 e mail stc lucknow Intebg com L amp T SWITCHGEAR STC COONOOR Ooty Coonoor Main Road Ketti Nilgiris 643243 Tel 0423 2517107 2517158 e mail stc coonoor Intebg com STC PUNE T 156 157 M I D C Bhosari Pune 411026 Tel 020 7120037 653 Fax 020 7122933 1221 624910 e mail stc pune Intebg com ESP SERVICE MANUAL gt COMPLAINT REGISTER L amp T SWITCHGEAR Complaints received by ASC are recorded in Complaint Register and attended by Service Engineer Service Technicians The Register shall contain the following information 1 2 3 CO ONO a F YD 3 Sr Number Name of Customer Stockist Dealer Product Description Customer Stockist Challan Number 8 Date Nature of Complaint Complaint reported by Date Complaint Received by date Complaint Attended by Date Service report Number amp Date Details of feedback to L amp T Customer Status of Complaint The Register shall also contain following information if Complaint material is required to be sent back to respective manufacture e Complaint Proforma Number 8 Date e Challan Number Despatch details 8 Date e Details of Material received back e Details of material return back to Customer
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