WEB-User instruction-Distributor
Contents
1. x A amp Cerca Preferiti Gree We gt Indirizzo amp http service snapon equipment net ProductRegistration aspx Product Registration Fa Ea Registration date 16 07 2007 anii Product Information 1y Name Log Out Warranty Claim ind No Warranty Claim Consultation Country vi Language Product Registration de Province EN f Contacts ne E mail Type of Customer lw Machine identification Wheel aligners hv Installation date dd mm yyyy R DELETE Required data 7 SEND Serial Number Internet Silage SnapOn Mee 1LEO D E E OZUR 18 52 10 146 1 4 WEB User 29 Snapan Equipment Snap on Equipment S r l CONTACTS In this page you can found the name email address and the direct phone number of the contact person for Warranty Claim and for the Parts Delivery at Snap on For any matter regarding the delivery date of the spare parts and for the order confirmation please contact our Spare Part Department Part delivery For any other question regarding the Warranty Claim please contact our Warranty Claim Office PLEASE NOTE It is not more necessary to ask the status of the claim per email telephone or fax because you can follow it on line around all the day see chapter WARRANTY CLAIM CONSULTATION Customer ID Conta cts 81447 a eee ons Warranty Mantovani Ales2. Login Product Registration User Registration Language Indirizzo amp http service snapon equipment net ProductRegistration aspx Company Name Street and No City Post code Telephone Type of Customer Level II customer Level III customer Serial Number Installation date dd mm yyyy Required data Registration date 18 07 2007 Country Province E mail Tyre Chains Ly Machine identification Wheel aligners Ly sem Operazione completata Internet GEN Posta ina 13 Prome Posta in a Product R OV10 146 1 4 WEB User TOJRR VER 15 10 When the form is complete click on the green button SEND on the right side In case of mistype you can delete all data whit the red button DELETE The system check if the machine data are corrects Serial number machine identification installation data etc If the data are not correct read please the error messages on the upper corner on the left side red change the wrong data and submit the form again Eguipment Login Product Registration User Registration EN f J DELETE Registration Errors Date format error Company Name Street and No City Post code Telephone Type of Customer Level II customer Serial Number Registration date Garage Willi Lincon 16
3. Post code City Country Province Shipping agent Machine data MACHINE DATA Model description Order Number WHEEL ALIGNER SPARE PART LIFT SPARE PART CAR TYRE CHANGER SPARE PART TRUCK TYRE CHANGER SPARE PART CAR WHEEL BALANCER TRUCK WHEEL BALANCER SPARE PART Delivery Number Invoice Number Detailed description of problem Parts substituted and requested under warranty Part Number If present do not insert the prefix ST or C Description um Qty Fault description Delete Detail el Operazione completata Internet SnapOn sl WEB User SVE 14 58 Independently from the chosen machine type you should fill in the last two following fields Detailed description of the problem In this field you have to write in English or German French Spanish Portuguese Italian a detailed description of the problem concerning the complete machine Probable fault cause description In the field you can write the possible fault cause of the problem according to your opinion 20 Snapan Equipment Snap on Equipment S r l Part substituted and requested under warranty Clicking on the blue button ADD A PART UNDER WARRANTY you can add and require one or more parts under warranty Parts substituted and requested under warranty Part Number If present do not insert the prefix ST or C Description um Qty Fault de
4. Correggio Country 42015 Province 0039 0522 733411 E mail Car Dealership ly Machine identification 0802 6027230 10 A Installation date dd mm yyyy Required data If all the data are correct you will get this confirmation message Product Registration 08 05 2007 Italy Ly Reggio Emilia rd prova snapon com Car tire changers Ly 12 07 2003 A amp SEND Snapan Equipment Snap on Equipment S r l fquipmernt ison Product Registration Product Registration User Registration 3 Confirm Product Registered Correctly Language EN x or SHOW THE REGISTERED PRODUCT Clicking on the button SHOW THE REGISTERED PRODUCT you can get and print out with the normal print function of your browser the registrations confirmation of your machine Eguipment ii Product Registration Product Registration Product Registered Correctly Company Name Garage Willi Street and No Language aa City Country Italy ZAS EN fisa LX Post code 42015 Province Reggio Emilia Telephone 0039 0522 733411 E mail Jealer shig User Registration Registration date 08 05 2007 Type of Customer Car C Machine identification Car tire changers Level II customer Alfa Romeo s Installation date Serial Number 0802 6027230 10 nanam a 12 07 200 Required data 10 Snapan Equipment Snap on Equipment S r l USER REGISTRATION The us
5. Snap on Equipment S r l PRESENTATION OF THE SNAP ON TECHNICAL SERVICE WEB SITE With this WEB site Snap on offer you a very useful tool for more efficient and faster service Through the system it is possible to register by Snap on your new equipment to send a Warranty Claim and to check the processing status of It Some advantages of this new system are Possibility to send a Warranty Claim 24 hours day Possibility to check the status of the submitted Warranty Claim 24 hours day Possibility to choose between 6 languages the language that you prefer to communicate with Snap on English German French Spanish Portuguese Italian Quickly answer from Snap on to your warranty claim request through emails and through the Web site Possibility to have full access to the Warranty Claim Management Send a Warranty Claim check the processing status etc from every PC in the world connected with Internet for example also direct by the end user Possibility to view the sending date of the order confirmation and also of the spare parts The spare parts can now be sent to every address not more obligatory the commitment for example to the end user to the Service Engineer etc The delivery address for the spare parts is decided and submitted from you to Snap on every time for each Warranty Claim in order to avoid wrong delivery Secure paperless Warranty Claim Management if necessary also with the possibility to print out
6. Write here how many parts as described in the field Part Number you need as spare part The choice in the WEB page for the fault description is fundamental information in order to have a database of all the claims and so to get the correct information to take the necessary corrective and preventive actions Only if these fields are carefully filled in it is possible to improve the reliability and quality of our products 21 Snapan Equipment Snap on Equipment S r l Type of Job In this very important field you should choose from a drop down menu the type of the failure The possibilities are the following Failure during product usage A failure the occurred after a certain time for example after 1 year or 1 month etc after the first installation and use of the machine Defect during install A failure or problem that occurs immediately at the installation of the machine Out of the box claim The problem appears at the first uses of the machine Product update Choose this option if you have just updated your equipment Software Hardware or Mechanical part This choice is not for failure the machine works and Is ok but is not on the last stand especially for software items Depending from the choices above you have different menus for the Fault Description and for the Fault Detail The possibilities are listed in the following tables PLEASE NOTE If you are not sure about the right technical description of the problem pl
7. A J S Indirizzo amp http snapon isolutions it Default aspx ov B Vai fquipment Contacts Customer ID Snap on Equipment 90997 sn Wheel aligners Log Out i b kat John Bean Wheel balancers Spare Part List Warranty Claim b Consultation PONET Tire changers t Service Bulletins Language Europa r b i Product Registration Lifts Service Manuals EN v Snap on H Other r b J Other Spare Parts Policy Spare Parts Price List Internet HEET Calendari elsnapon gt EEE 22WEB User GSS OLR 10 04 If the system is not used for more than 30 minutes for safety reasons the system will automatically logout By any refreshing of the page the system will show you this message LogOut Login Product Registration The session is expired To continue click LOGIN i 7 LOGIN User Registration locn After a new log in you can proceed to use the system again 14 Snapan Equipment Snap on Equipment S r l WARRANTY CLAIM With this form you can submit round all the day a Warranty Claim form to Snap On Please fill in all the fields the fields with are obligatory Customer Information In the subchapter Customer Information you should write all the information related to organisation that is sending the claim Requesting customer Please write here the name of the company that is requiring for this service order Compiled by Insert here the name of the person that i
8. Province Shipping agent Machine data Other vi MACHINE DATA Serial Number Installation date dd mm yyyy Model description 601 1 DRUM LATHE M C v Detailed description of PRE problem TROLLEY T4 TROLLEY T5 EEWB400A UWL UNIVERSAL WHEEL LIFTER UWL II UNIVERSAL WHEEL LIFTER MH 200 Probable fault cause description v OTHER TESTER UNITS Operazione completata SBC 1000 12 24 Volt Internet 601 1 DRUM LATHE M C start 3 VEI 14 55 For Spare Parts In this case you have to insert neither the Serial Number nor the Installation date At first choose please if the spare part was installed on a Wheel Aligner Lift Car Tire Changer Truck Tire Changer Car wheel balancer Truck wheel balancer Than you have to fill in at least one or more than one if available of these three following fields Order Number The order number trough you have ordered the defective spare part Delivery Number The delivery number related to your defective spare part Invoice Number The invoice number related to your defective spare part 19 Snapan Equipment Snap on Equipment S r l Warranty Claim Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti Indietro x amp Cerca Preferiti 27 amp A J 3 Indirizzo a http service snapon equipment net WarrantyClaim aspx Name For the attention of Street and No
9. number is wrong with the button DELETE you can rewrite it again For Lift Choose from list in the drop down menu the model of your lift 17 Snapan Equipment Snap on Equipment S r l File Modifica Visualizza Preferiti Strumenti Indietro x amp Cerca Preferiti 27 amp A J Indirizzo amp http service snapon equipment net WarrantyClaim aspx Name For the attention of Street and No Post code City Country VARIOLIFT 3000 3 DC VARIOLIFT 3000 3 IG F2 730 Shipping agent F2 835 Province Machine data DUOLIFT BT 2500 DUOLIFT BT 2500 DC Serial Number Installation date DUOLIFT MTF 3000 2 dd mm yyyy DUOLIFT BTE 3200 Model description Detailed description of problem Probable fault cause description R Seha ORUCUN WEB User EI N10 146 1 CAO0 PRL Move 14 49 For Others Choose from the list in the drop down menu the type of your equipment 18 Snapan Equipment Snap on Equipment S r l Warranty Claim Microsoft Internet Explorer Bix File Modifica Visualizza Preferiti Strumenti Ay Q Indietro x a OG Cerca sie Preferiti Oa_av eea Wwe amp Indirizzo 6 http service snapon equipment net WarrantyClaim aspx x Vai Name For the attention of Street and No Post code City Country x
10. on Equipment 105402 Technical Welcome Log Out Language The system will choose automatically the language selected at the registration in our system If you want to change the language you can switch to another language with the menu on the left side EN English ES Spanish DE German PT Portuguese FR French IT Italian In the upper corner on the right you can always read your login ID In the menu below clicking on Technical it is possible depending from your right access to choose between Product Information Here you can get the technical documentation User Manual Spare Part List Service Bulletins and Service Manual for your machines depending from the brand and the machine type Warranty Claim From this page it is possible to insert and send the Warranty Claim 13 Snapan Equipment Snap on Equipment S r l Warranty Claim Consultation From this page it possible to read and consult all the claims that you have send trough the WEB System Product Registration Here you can register your new machine See please chapter PRODUCT REGISTRATION WITH LOGIN Spare Part policy From this page you can read the Snap on Spare part policy Spare Part price list In this page you can control Snap on Spare part Price list for your Snap on machines gt SnapOn Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti hd Indietro x amp Cerca Preferiti 27 amp
11. order the claim by the Warranty Claim Code Applicant Applicants name Return Request Do not send Descending or Ascending sequence use please both menus in Sequence 27 Snapan Equipment Snap on Equipment S r l PLEASE NOTE Do not forget to click on SEARCH to have the result of your inquiry The column Return Request show you if Snap on want to have the defective part back from you You will receive the RMA number for this delivery together with the confirmation email of the Warranty Claim The column Do Not Send show you if Snap on will send you the spare part or if for some reason part not available at the moment or other reason Snap on is not going to send you the part even if the claim has been accepted In the column Reason for rejection it is obviously possible to read the first words of reason for the rejection To read the complete rejection reason you can click on the underlined Warranty Claim number in the first column on the left side Warranty Claim Code Snap on Warranty Claim reference number By clicking on this Warranty Claim number it is also possible to view again all the information and data of this claim the filled Warranty Claim form A very useful and comfortable feature of the system is that you can view the date of the order confirmation and the date of the delivery of the spare parts To visualise these information choose the accepted claim State Accepted than SARCH The system will show the followin
12. SNAP ON EQUIPMENT TECHNICAL SERVICE WEB SITE Snap on Equipment Administration http service snapon equipment net VERSION i een AUTHOR hi Shapan Equipment Snap on Equipment S r l INDEX PRESENTATION OF THE SNAP ON TECHNICAL SERVICE WEB SITE ne 3 HOMEPAGE 5 PRODUCT REGISTRATION WITHOUT LOGIN rrrrrrrnnrrrronnrrrronnrrrrrnnrrrrrnnrrrrnnnvrnrennvrnnnnnnnennnns 6 USER REGISTRATION 0000 0 ccc cccccccesssccesseecesseeeessecessseceessecesssecesseecesssecesseceseceesseeesseeeeeas 11 LEN E A N E A E E E N E E A R 13 WARRANTY GLAM hp 15 Customer Information rsrrrrsnrrnonnrrronnrrrrnnrrrnnnrrrnnvrrrnnvrrnnnnnrnnnnnnnnnnnnnnrsnsnnnsnsnvnsennrssennresennnenene 15 Material shipment data and address rrrnnrrrrrrrrnnnnrrrrrrrrnnnnrrrrrrnnnnnrrnnrrrnnnnnrnnnrennnnnnvnnsnnnnnnnnsee 15 BN AC MME DAT EEE EAA E 16 Part substituted and requested under warranty orsnrrrroronrrnrronnnrrrrrrnnnrrnrnnnnrrnnrnnnnrnnnnnnn 21 Failure during product usage c cc ccccccccsssssccecsssseeceseeseeeecsesseeseesesseeeeeseseeeeesessaeseeseaas 22 DerecLaurng INSTALL per 22 Produc NE ust srs Saceteeses tects i A cease 22 WARRANTY CLAIM CONSULTATION 00000 occ ccccsecccsseecesseeeesseeeesseeessseeesssecesseeeeeas 27 PRODUCT REGISTRATION WITH LOGIN 0 000 ccc cccssccesseecesseeeesseeeesseeeesseeeseeeeeas 29 GONNA crests cesses eva sees AA E ipa A EAT AE ET 30 Snapan Equipment
13. TE Ey ADD Parts substituted and requested under warranty Part Number If present do not insert the prefix ST or C Description um Qty Fault description Delete Detail _ Required data A SEND REQUEST As long the claim is not send it possible to delete one required part clicking on the red cross in the column Delete or it is possible to read and to change any information of the item clicking on the reading glass in the Column Detail Parts substituted and requested under warranty Part Number If present do not insert the prefix ST or C Description um ot Fault description Delete Detail 1349 PAD BEAD BREAKER N 1 The pad was not assembled on the machine xK z 14042 SUPPORT BEAD BREAKER N 1 The part was missing xK gt 1229 SPRING RECALL ARM BEAD BREAKER N 1 By open of the arm the spring is noisy K ES kart ADD A PART UNDER WARRANTY Required data 4 SEND REQUEST When the claim is complete with all the information and the required spare parts you can submit the form just clicking in the green button SEND REQUEST PLEASE NOTE When the claim has been submitted it Is not more possible to change nothing in the form to delete the claim also Snap on can not delete it if one claim has been erroneously submitted please write and email or call the Snap on Service department address in the internet page Snap on will refuse the wrong claim according to your suggestion After sending the
14. claim the system will show you a confirmation message as following with indication of the Snap on reference number Over more the system will send automatically to the address inserted in the Warranty Claim a confirmation email with your and the Snap on Warranty Claim reference number With this email we confirm the reception of the claim With another email you will get the response regarding the claim accepted or refuse Technical Log Out Confirm Request submitted 188 Language 26 Snapan Equipment Snap on Equipment S r l WARRANTY CLAIM CONSULTATION Choosing in the main menu Technical gt Warranty Claim Consultation see chapter LOGIN it is possible to check and to control the status of all the claims that have been already submitted PLEASE NOTE With this function is only possible to view all the claims it is absolutely not possible to change anything in the claim or to resend a claim In the middle of the lower dark grey line it possible to choose by the menu Lines for Page how many claims have to be showed in each page 10 15 or 50 by clicking on the drop possible to go directly to the indicated page number not underlined If they are more then 10 pages clicking on it is possible to view all the successive pages From To All v Technical SE dd mm yyyy dd mm yyyy Log Out Sequence Warranty Claim Code v Descending sequence v 2 SEARCH Language Warranty Claim Code Applicant Applicant
15. ease contact and ask the Service Engineer that has done the service job or contact some of your technicians to ask for the correct choices for the fault description 22 Snapan Equipment LEVEL 1 Kind of failure Type of Job FAILURE DURING PRODUCT USAGE Snap on Equipment S r l LEVEL 2 LEVEL 3 Failure gruop description Detailed description Fault description Fault Detail Aesthetic ee Rusted Electric Broken Blocked Burnt Disconnected Noisy Short circuit Hardware Burnt Impossible upload Missing communication Not turning on Out of calibration Hydraulic Broken Bent pipe Clogged Disconnected Oil leakage Mechanical Bent Broken Blocked Bad welding Excessive clearance Noisy Untight Pneumatic Air leakage Broken Bent pipe Clogged Software Bug Blocked Impossible upload Show error number 23 Snapan Equipment 24 LEVEL 1 Kind of failure Type of Job DEFECT DURING INSTALL Snap on Equipment S r l LEVEL 2 LEVEL 3 Failure gruop description Detailed description Fault description Fault Detail Aesthetic Twisted or detached labels Painting defects Rusted Scratched Damaged Damaged due improper packing Transport damage Electric Broken Blocked Burnt Disconnected Noisy Short circuit Hardware Burnt Impossible upload Missing communication Not turning on Out of calibration Show error number Hydraulic Broken Bent pipe Clogged Disconnected Oil
16. el for example or For Wheel Balancer Tire Changer and Wheel Aligner it should be a code in this form 1234 123456 xxx Installation date The installation date must be according to the suggested format depending from the chosen language 16 Snapan Equipment Snap on Equipment S r l Depending from the chosen Machine data in the subchapter Material shipment and address other than Serial Number and Installation Date you have different fields as following For WA WB TC HDTC TWB MACHINE DATA Serial Number tig DELETE Installation date dd mm yyyy Machine description SSS Machine fabrication date LL mm yy Model Code BE Machine Identification fr Number Detailed description of problem Probable fault cause description Parts substituted and requested under warranty Part Number If present do not insert the prefix ST or C Description um Qty Fault description Delete Detail h ADD A PART UNDER WARRANTY If the serial number has been correctly written after clicking with the mouse in an empty point of the screen the system will fill automatically in these grey fields Machine description Model and description of your machine Machine fabrication date Fabrication date of your machine Model code The identification code for the model as your machine Machine Identification Number The progressive number of your machine If the entered serial
17. er registration is a necessary step to get the access right ID number and Password to this WEB system To visualise the following mask please click User Registration on the Home Page fquipment Registration Login Product Registrati i ia See Company Name User Registration Contact City Language Country Telephone E mail address eo DELETE Required data sem Please fill in all the fields The fields with are obligatory The field Contact should contain the name of the contact person for the management of the Warranty Claim in your organisation All the information regarding the system Password ID number sent from Snap on to the customer will be sent to the email address submitted trough this page PLEASE NOTE The information regarding the single Warranty Claim confirmation e mail for Warranty Claim received Warranty Claim accepted or refuse will be sent not to this address but to the address filled in the mask for Warranty Claim therefore each Warranty Claim has one email address see please the chapter Warranty Claim Eguipment Registration Login Product Registrati ghee EEE Company Name Garage Rino User Registration Contact Mr Mario Rossi City Correggio Language Country Italy EN ise Telephone 0039 0522 733411 E mail address rino snapon com Cy DELETE Required data Z SEND When the form is complete click on the green button SEND on the right s
18. g table From To Accepted o opted ag dd mm yyyy dd mm yyyy Sequence Warranty Claim Code Descending sequence Language WarrantyClaimCode Applicant Applicants Name Return Request Do Not Send Order Conf Sent Consignment Sent 1467 12 07 2007 12 07 2007 16 07 2007 17 07 2007 12 07 2007 12 07 2007 02 07 2007 02 07 2007 02 07 2007 02 07 2007 N io hr E w io 29 06 2007 29 06 2007 27 06 2007 27 06 2007 27 06 2007 27 06 2007 19 06 2007 22 06 2007 18 06 2007 19 06 2007 my N io io io w ra EB In the column Order Conf Sent it is possible to view when the order confirmation has been send to you trough fax or email In the last column Consignment Sent it is possible to view when the spare parts have been sent to the address indicated in the Warranty Claim form 28 Snapan Equipment Snap on Equipment S r l PRODUCT REGISTRATION WITH LOGIN In this page it possible to register your new equipment The registration after the log in is completely the same as the product registration without log in The only advantage is to avoid the log out if you are already working in the system and you want to register a machine For the description see please the chapter PRODUCT REGISTRATION WITHOUT LOGIN on the first pages of this manual Product Registration Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti Fo Indietro
19. ge City Country vi EN w Post code Province Telephone E mail Type of Customer x Machine identification Wheel aligners vi Serial Number Installation date dd mm yyyy ed DELETE Required data 2 send Fill please in all the fields The fields with are obligatory Please note that the installation date must be according to the suggested format depending from the chosen language Eguipment Product Registration Login Product Registration Registration date 08 05 2007 User Registration Company Name Garage Willi Street and No Lincon 16 Language City Correggio Country Italy vi EN T Post code 42015 Province Reggio Emilia r Telephone 0039 0522 733411 E mail prova snapon com Type of Customer Car Dealership Machine identification Wheel aligners Ly Level II customer Alfa Romeo vi Installation date Serial Number 0802 6027130 340 taara 2 12 07 2001 Required data Z SEND On the line Type of Customer you can choose from the drop down between the following possibilities Body repair shop Car Dealership Fast Fit Government Independent repairing workshop Independent tyre shop Other Tyre chains Snapan Equipment Snap on Equipment S r l File Modifica Visualizza Preferiti Strumenti dr Qi Indietro x A amp Cerca Preferiti 27 amp DE 3 Indirizzo amp http service snapon equipment net ProductRegistration aspx zal Ed Vai fqu
20. ide The system check if the machine data are corrects email required data etc If the data are not correct please read the red error messages on the upper corner on the left side change the wrong data and submit the form again 11 Snapan Equipment Snap on Equipment S r l fquipment E Registration oe en x pet mail address User Registration Company Name Garage Rino Language Contact Mr Mario Rossi EN v City Correggio Country Telephone 0039 0522 733411 E mail address rinosnapon com tig DELETE Required data 7 SEND If all the data are correct you will get this message Egquipment Login Reg istration EEE NNN E E eae ee ARR NN eS eee eee ERE PEE EERE eee User Registration 3 Confirm Registration successfully forwarded Language JAN The Snap on Team will check your registration request and if accepted you will receive an email with your personal login data 12 Snapan Equipment Snap on Equipment S r l LOGIN To login to the system please enter your personal ID number and the password in the field as indicated below and submit with the button SEND PLEASE NOTE Pay particularly attention that the Password Is case sensitive Eguipment Login Product Registration Customer ID 105402 User Registration Passwor d 0o00000000 Language After a successfully login you will get the Welcome Page as below fquipment Customer ID Snap
21. ill show you this message l LogOut Login Product Registration The session is expired To continue click LOGIN 7 LOGIN User Registration hr Aae After a new login you can proceed to use the system Snapan Equipment Snap on Equipment S r l HOME PAGE On the internet page http service snapon equipment net you will find the following mask Eguipment ae Snap on Equipment ogin Product Registration User Registration Welcome Language On the left side please choose from the drop down menu your language between IT Italian DE German Sprache Lingua EE re EE o EN English PT Portuguese Language Lingua EN Tar ES Spanish FR French Idioma Langue 50 H ri From this page just clicking on the menu on the left side of the page you can Login Login and access the system Product Registration Register your machine at the installation without login User Registration Register your company in order to receive the login data and get access to this web system the ID number and the Password Snapan Equipment Snap on Equipment S r l PRODUCT REGISTRATION WITHOUT LOGIN From this page you can register by Snap on your new equipment To visualise the following mask please click on Product Registration on the Home Page fquipment Product Registration Login Product Registration Registration date 08 05 2007 User Registration Company Name Street and No Langua
22. ipment Login Prod uct Registration Product Registration Registration date 18 07 2007 User Registration Company Name Street and No Language City Country p EN ae Post code Province Telephone mail Type of Customer vi Machine identification Wheel aligners ina TISPE EEE Car Dealership Fast Fit Installation date Government 1 dd mm yyyy Independent repair workshop Independent tyre shop guir C Other Tyre Chains Serial Number g Operazione completata Internet anea EREI gt 10 146 1 2 WEB User TORUDBRE 14 40 Depending from the choices on Type of Customer the system will show a second drop down menu in the line Level Il Customer For Body repair shop Government Independent tyre shop and Other there is not any other level to specify For Car Dealership and Independent repairing workshop choose please the auto brand from the drop down menu Alfa Romeo All brands Alpina Aston Martin Audi Bentley BMW Buick Cadillac Chevrolet Chrysler Citroen Corvette Daewo Daiahtsu Detomaso Dodge Ferrari Fiat Ford GM Honda Hyundai Isuzu Jaguar Jeep Kia Lada Lamborghini Lancia Lexus Lotus Maserati Maybach Mazda Mercedes MG Mini Mitsubishi Nissan Opel Peugeot Porsche Renault Rolls Royce Rover Land Rover Saab Seat Skoda Smart Ssang Yong Subaru Suzuki Tata Toyota Vauxhall Volvo VW Zastava Snapan Equip
23. leakage Mechanical Bent Broken Blocked Bad welding Excessive clearance Noisy Untight Worn Missing or wrong part Missing oil grease Missing part Wrong part Wrong quantity Wrong voltage Pneumatic Air leakage Broken Bent pipe Clogged Disconnected Software Impossible upload Show error number Software Release not updated Snapan Equipment LEVEL 1 LEVEL 2 LEVEL 3 Kind of failure Failure gruop description Detailed description Type of Job Fault description Fault Detail In the last two fields you can optionally write some information regarding the failure for each single part Detailed description of problem You can write here some more detailed about the description of the failure PLEASE NOTE Is it not possible to go manually the line above in the field therefore do not push Enter on your key board The system will automatically go on another line when necessary Clicking on Enter the system will try to send the claim Probable fault description You can write here the probable fault cause according to your opinion By clicking on the red button DELETE you can delete all the data regarding the active part number in the form By clicking on ADD you can add another item PLEASE NOTE Before to input another part number all the obligatory field of the previous one must be filled in Snap on Equipment S r l 25 Snapan Equipment Snap on Equipment S r l problem LA DELE
24. ment Snap on Equipment S r l Product Registration Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti Qlndietro x amp Cerca Preferiti 27 amp a J 8 Indirizzo amp http service snapon equipment net ProductRegistration aspx ee a i fquipment Product Registration Login Product Registration Registration date 18 07 2007 User Registration Company Name Street and No Language City Country Ly e Post code Province Telephone E mail Type of Customer m Machine identification Wheel aligners Ly Level II customer Installation date Serial Number dd mm yyyy Required data senD Operazione completata Internet ear elects 10 146 1 2 WEB User I TT MOSUL VE 14 51 For Fast Fit you will have the following choice Austria France Germany UK For Tyre Chains you will have the following choice Austria France Germany Poland Serbian UK Depending from the choice on Level Il Customer the system will show a third drop down menu in the line Level Ill Customer Choose the name of your entity on the Level Customer lll Here below an example for Tyre Chains Germany Snapan Equipment Product Registration Microsoft Internet Explorer File Modifica Visualizza Preferiti Strumenti Q Indietro Snap on Equipment S r l O MAG Ara Preferiti Fv amp a Dys
25. s possible to insert the address of the final customer of the service engineers or something else Name Insert here the name of the organisation that must receive the spare parts For attention of Insert here the name of the person that will receive the Spare parts Street and No Insert here the street and street number Post code Insert here the postal ZIP code City Insert here the city Country Select here from the menu the country to accelerate the choice by clicking ona character for example D the list goes directly to the first country starting with D Province Select here from the menu the province Shipping agent For default this menu is not activated and fixed on DHL rush In some special cases Some not EU countries if this menu is activated depending from the right of your access it is possible to choose another shipping agent from the list Machine data From the menu you can choose the type of your machine between Wheel aligners WA Car Wheel balancers WB Car tire changers TC Heavy duty tire changer HDTC Lift lift Other Other Spare parts Spare parts Truck wheel balancer TWB Machine Data In the subchapter Machine Data you should write all the information related to your defective machine Serial Number In this field please write the serial number of your machine printed on the label on the machine itself Insert please the same signs as on the lab
26. s Name Return Request Do Not Send Reason for rejection State 626 81447 Do not send any parts Pail 625 81447 Do not send any parts o gt N e 81447 Do not send any parts o gt N a 81447 Do not send any parts D N N 81447 Do not send any part 81447 DIRK SCHWABEDISSEN FST SOEG TECHNIKER 81447 SNAP ON EQUIPMENT GMBH 81447 Lorenz Schmid 81447 Lorenz Schmid KFZ Mechanikermeister 50 fial or w or rS on 09 ico ico or gt fo gt PN gt DN gt a gt co Oo e To order the claim it is possible to choose different criteria from the drop down menus below and clicking after on the green button SEARCH PLEASE NOTE even if the page is refreshing after the click on the searching criteria in order to activate the search you have to push on SEARCH From dd mm yyyy dd mm yyyy State All KA Sequence Warranty Claim Code EA Descending sequence v Ly SEARCH State It is possible to order all the claims depending from the status of the claim Hanging Accepted Rejected All To optimise the search it possible to order the claim by status and define the search ina certain period by the criteria From dd mm yyyy The date format can change depending from the chosen language To dd mm yyyy The date format can change depending from the chosen language In this way it is possible to choose all the claim of a certain day in one certain month year or other period To
27. s filling in the Warranty Claim form E mail address Write here the email address of the person that should receive all the information regarding this Warranty Claim accepted refuse etc PLEASE NOTE all the emails confirmation Warranty Claim received and the answers from Snap on Warranty Claim accepted or refuse regarding this single Warranty Claim will be sent only to this address Pay therefore particularly attention that the email address is correct Customer WC reference No In this field you should write your internal reference number for this claim Eguipment Customer ID Warranty Claim 90997 Todays date 09 05 2007 Technical Log Out Customer Information Requesting customer HVBG HAUPTV GEW BERUFSGE EV Compiled by EN v E mail address Customer WC reference No Country vi Shipping agent Machine data Wheel aligners v MACHINE DATA Material shipment data and address Pay particularly attention at the data in the subchapter Material shipment data and address 15 Snapan Equipment Snap on Equipment S r l PLEASE NOTE Snap on will send the requested spare part only and directly to this address This address will be printed on a label and put on the parcel with the spare parts If you do not need any spare parts please write in each field by copy and paste DO NOT SEND ANY PART This address can be different for the address of the Requesting customer for example it i
28. scription Delete Detail kr ADD A PART UNDER WARRANTY Required data 4 SEND REQUEST Part number In this field write the part number that you need You can write the numerical code or the corresponding Snap on code alphanumerical code If the code begins with ST or C do not write this letter but just the digits after ST or C Click than somewhere on the screen and the system will check the part number if it is correct the system will fill the Description of the part and the Unit of measurement example pcs m kg etc Parts substituted and required under warranty Part Number If present do not insert the prefix Sep fo pe 9 Description TT Unit of measurement P Quantity 1 Type of Job vi Fault description iw Fault detail Ly Probable fault description Detailed description of problem ts DELETE EJ ADD Parts substituted and requested under warranty Part Number If present do not insert the prefix ST or C Description um Qty Fault description Delete Detail Required data A SEND REQUEST If the part number is not correct you will get this message Code not found or error code In this case please check again the part number on your spare part list and try again Parts substituted and required under warranty Part Number If present do not insert the prefix Code not found or error code ST or C Description EE Unit of measurement a Quantity
29. sia alessia mantovani snapon com 39 0522 733 573 Log Out Parts delivery Incerti Elena elena incerti snapon com 39 0522 733 475 Language 30
30. the claims Clear relation between your Warranty Claim reference number and the Snap on reference number Automatic check from the system regarding some data of the Warranty Claim in order to avoid delay and misunderstanding by the processing of the Warranty Claim and by the spare part delivery PLEASE NOTE This WEB site is multilingual by chancing language when the fields of the form are filled the data will be lost The system is anyway in this case showing you before to proceed with the language switch a multilingual warning message as following Snapan Equipment Snap on Equipment S r l Eguipment re Snap on Equipment ogin Product Registration User Registration Welcome Microsoft Internet Explorer x Language ES f r 2 IT Attenzione cambiando lingua i dati nelle form verranno persi DE Achtung Bei nderung der Sprache gehen die Daten in den Formularen verloren EN Important data in forms will be lost when changing language ES Atenci n cambiando el idioma se perder n los datos de las form FR Attention si on change la langue les donn es dans les formulaires seront perdues PT Aten o alterando a l ngua os dados nas form ser o perdidos PLEASE NOTE Some areas are available without login some other areas need a login After a login if the system is not used for more than 30 minutes for safety reasons the system will log out automatically By any refreshing of the page the system w
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