- Brunswick
Contents
1. Adjust the screen using the Pincushion controls on the Video Processor Module Check the wires to the Video Receiver board for good connections Check the Video cable from the Video Receiver PCB to the Video Processor for good connections Check the Video Connector at the top of the overhead 23 24 The Picture On Both Scorer Overhead Monitors Is Note Problems with the global video cable and video terminator may effect multiple lanes Check the Video Terminator on the Remote Video PCB at the last lane Check the Global Video Cable at the Remote Video PCB on the affected lane pair Replace the Remote Video PCB Start Here Is the problem for the TV VCR picture only NO Is the problem with focus screen brightness or image positioning Reseat the Remote Video board inside the LGP Adjust the screen using the controls located on the Video Processor PCB and the Adjustment PCB Replace the Remote Video board inside the LGP Frameworx Scorer Service Manual Troubleshooting Check the cables from the Remote Video PCB to both overhead monitors Replace both Video Receiver PCBs Replace both Video Processor PCBs Replace both picture tubes Bad The Pictur2. Cycle power to the Primary Console with the CMOS Maintenance board Replace the I O PCB installed in the Motherboard Check the ribbon cable between the I O PCB and the Replace the HD HD Check the connections for the SIMM s on the Motherboard Replace the I O PCB Replace the HD Replace the Motherboard 21 Cycle power to the Primary Console or LGP Check the fuses in the overhead and power to the overhead Check LLAN cable between the LGP I O PCB And The Pinsetter Interface Replace the LGP O PCB 22 One TV Only Monitor Will Not Turn On Does the Pinsetter turn on and off correctly Check the fuses in the Overhead AA Check the LLAN cable at the top of the monitor AA Check the LLAN cable between the Pinsetter Interface and the Overhead Check the LLAN cable inside the overhead between the top of the monitor and the TV Only PCB Replace the TV Only PCB Start Here when viewing diagnostic s Test 485 Devices Check the video cable at the top of the Overhead Does the relay inside the overhead monitor energize Is there 120VAC at both the input AND output of the relay YES AA ls the TV Only Board present
3. YES setup in the Pinsetter Controller Testers Normal screen gt Pinsetter Interface PCB Pinsetter how the proper score Box Interface Box NO Verify that the scorer console is configured for the proper pinsetter type Maintenance Menu Diagnostics Check the Video Cable Between the Camera and the CCD Data Processor PCB Do the alignment screens display live video properly YES Check the Take YES Data and 0 degree AMF Sweep up switch adjustments on both pinsetters Has there been any maintenance performed on both pinsetters verity thatthe Check for shiny or switches onthe oily spots on the pit Cob Bala Curtain on both Processor PCB are machines set properly Reset the scanner calibration See DIP switches 4 5 6 Calibrate the camera with the tester Do you havea YES Brunswick A or A2 pinsetter Replace the CCD NO Replace the AMF Camera and or the Interface PCB CCD Data Processor Box Frameworx Scorer Service Manual Troubleshooting No Score For One Lane CCD Scanners Start Here SEE Verify the switch Replace the f g Does a score for the lane YES setup in the Pinsetter Contr
4. Another name for the serial communication used in a lane pair Also referred to as RS 485 New Pin Solenoid A box installed on A or A 2 Pinsetters that can switch the pinsetter to second ball This feature is used to provide special cycles for 1st ball foul no tap strikes and 3rd ball 10th frame situations Network Adapter Card Circuit card required in the expansion bus of a LGP that allows it to connect a Local Area Network LAN NPS See New Pin Solenoid Open Contacts in a switch or relay that are not connected wire that is broken PCB Printed Circuit Board Frameworx Scorer Service Manual Troubleshooting 39 Pincushion A distortion of the screen of a CRT that causes the sides or top and bottom of picture to bend toward the center of the screen Powerworx A configuration of scorers that contains consoles with monitors and overhead monitors The consoles are equipped with traditional keyboards Formally known as Solution 5 Power Supply An electrical assembly that converts ac voltage to a controlled DC voltage Primary Scorer Console The console in solutions 4 and 5 that contains the LGP in addition to its own circuitry This is usually the Console for the left pinsetter RAM Memory Random Access Memory A short term storage area for information in a computer Most com puters have this type of memory install on small circuit boards call SIMMs Also known as read write memory the memory used to execute
5. Video PCB in the motherboard Replace the Video Processor PCB Replace the Console Video PCB Replace the picture tube Frameworx Scorer Service Manual Troubleshooting The Picture On Both Lower Monitors Is Bad Start Here Is the problem with focus screen brightness or image positioning Reseat the Console Video PCB inthe 4 Adjust the screen using the controls located on the Video Processor PCBs and the Adjustment PCBs motherboard Replace the Console Video PCB Replace the Video Processor PCBs for both lanes Replace the picture tube for both lanes Frameworx Scorer Service Manual Troubleshooting The Overheads And Lower Monitors Will Not Turn On Reseat all boards in the motherboard to verify proper connections Check the jumper settings for both video boards Start Here Check for the proper input voltage to the primary console Cycle power tp the primary console Listen closely to the sound coming from the hard drive HD or look at the drive LED Did you hear the D spin up Drive Check the ribbon cable between the I O PCB and the HD Reboot the Primary Console with the CMOS Maintenance board installed in the Motherboard After the initial power on beeps do
6. XT and AT Also called classic bus It comes in an 8 bit and 16 bit version Most references to ISA mean the 16 bit version Many machines claiming ISA compatibility will have both 8 and 16 bit connectors on the motherboard ISA BUS Industry Standard Architecture Bus The type of connections used on the motherboard in the LGP that allows the other boards to connect to Motherboard Laneworx A configuration of scorers that contains consoles with monitors but does not have overhead monitors Formally known as Solution 4 LED Light Emitting Diode A diode that produces light when electricity is applied to it Because of their low operating power they are usually used in applications where limited power is available such as computer chip outputs LED s are used to indicate on off yes no or stop go functions They are available in several different sizes shapes and colors and can be packaged in rows arrays or 7 segment displays LGP Lane Group Processor The electronic circuit board assembly that allows operation of a lane pair This chassis is located on the curtain wall in installations that do not include a scorer console If the installation includes a scorer console the LGP is located in the Primary left lane console LLAN Local Area Network A term used to describe the communication used by the LGP to communicate to the Circuits boards within a lane pair It is referred to as a local LAN because it is exclusive to a lane pair
7. lane s Does the problem affect both lanes of the lane pair Use the Flowchart titled The Intercom And VCR Audio Will Not W ork On One Lane Or Lane Pair Check the wiring to the Microphone Disconnect the audio cables from connections J2 and J3 on the Console Audio PCB of the primary console with the problem Is the problem with the primary console Does the Intercom work for this scorer Check the cable from J1 to J3 of the prior primary console s audio PCB Replace the Audio PCB in the primary console Reconnect the cable to J3 of the audio PCB Replace the audio Terminator If present Does the audio still function Reconnect J2 of the audio PCB Disconnect the cables from J2 and J3 at the next primary console s audio PCB Does the audio function properly Check the cable between J3 of the primary console audio PCB and J1 of the secondary console audio PCB Replace the Audio m PCB in the secondary console Replace the Console Controller PCB in the secondary console Check the cable between J1 and the prior Primary Console Replace the Audio gt PCB in the primary console y Frameworx Scorer Service Manual Troubleshooting Replace
8. CCD Scanners Start Here Check for proper operation of the pinsetter Check the 1st 2nd ball light adjustment Note If a 2nd infrared ball detector for optional equipment such as automatic triggering is present verify that it is not interfering with the CCD ball detector Check the ball detector alignment Check the adjustment on the adjacent lanes as well Replace the ball detector Is the mis score by one or two pins only Plug the scanner tester into the tester connector and veiw the information on the Normal screen Is the 1st 2nd ball indication correct on the scanner tester Does the Ball detector indicate when the ball Adjust the take data and the 0 degree AMF Sweep up switches Calibrate the CCD scanner tester detect beam is blocked Camera using the Check the pin conditions for that lane Check for shiney or oily spots on the pit curtain Check for irregular bends in the pit curtain Check the wiring from the pinsetter to the CCD Data Processor Box Replace the Take Data Relay in A 2 Pinsetters If equipped Frameworx Scorer Service Manual Troubleshooting Mis scoring On Both Lanes CCD Scanner Start Here Verify the switch Replace the Does the Scanner
9. Replace the Transformer NO 19 Both Overhead Monitors Will Not Turn On Powerworx Touchworx 20 Start Here Check if the monitors are in TV mode Check the fuses for both overheads Check the input voltage setup for both overheads Reseat the Remote Video board inside the LGP Replace the Remote Video board inside the LGP Check the video cables for bad connections or broken wires Frameworx Scorer Service Manual Troubleshooting Both Overhead Monitors Will Not Turn On Skyworx Teamworx Start Here Cycle power to the primary console Listen closely to the sound coming from the hard drive HD or look at the drive LED Check the overhead video cable between the Remote Video Board and the overhead monitors lt ___ __ __ Remote Video Did you hear the HD spin up Drive LED on After the initial power on beeps do the consoles beep again after 30 180 seconds YES AA Check the fuses in both overheads Reseat the all boards in the motherboard to verify proper connections Replace the Board Frameworx Scorer Service Manual Troubleshooting Check the power Cable to the HD Make sure that the ribbon cable between the I O PCB and the HD is plugged in correctly
10. global audio because it is routed to all consoles Global Video The VCR Video that comes from the CMS Audio Video box in an RGBS format It is called global video because is routed to all lanes and can be displayed on any overhead monitor Hard Disk A mass storage device that transfers data between the computer s memory and the disk storage media Hard disks are non removable rotating rigid magnetic storage disks There are some types of hard disk with remov able rigid media in the form of disk packs See also disk Hertz Cycles per second The unit of measure for frequency 38 Frameworx Scorer Service Manual Troubleshooting Hub A device used in the Frameworx system that changes the 10Base 2 Ethernet cabling to 10Base T so that it can route to the LGPs Each hub splits the signal so that it can connect to 16 LGP 32 lanes Hz Hertz A unit of measurement This used to be called cycles per second IDE integrated drive electronics A disk drive with its own controller electronics built in to save space and money Many laptops use IDE drives Interface A device that connects two or more different devices together TO input output Input is the data flowing into your computer Output is the data flowing out I O can refer to the parallel and serial ports keyboard video display and hard and floppy disks ISA Industry Standard Architecture Computers using the same bus structure and add in cards as the IBM PC
11. settings of the PCB Option PCB Replace the Repair or replace iho faulty power Transformer cable s Frameworx Scorer Service Manual Troubleshooting No Touchscreen Operation For Either Lane Calibrate the touchscreens See Maintenance Menu Replace both touchscreens Replace both Touchscreen Controllers Interface Replace both Option PCBs Start Here Cycle power to the secondary console then cycle power to the primary console Did the affected consoles beep when power was applied Is any entry to the screen possible Check the LLAN cable to the Console Controller PCBs lt q Replace both PCBs Console Controller _ _ settings on both Check for proper jumper settings on both Console Controller PCBs Check the jumper Option PCB Frameworx Scorer Service Manual Troubleshooting YES Check for AC voltage at J7 of the Console Controller PCBs at both consoles Repair or replace the faulty power 9 _____ cable s Is the voltage approx 4VAC2 Check for blown fuses in the transformers for the both consoles 13 Audio Problems The Intercom And VCR Audio Will Not Work On One Lane Or Lane Pair Note Unless otherwise specified all cable c
12. switch setting on Electrical Box the Pinsetter Controller PCB lf Present Replace the Pinsetter Controller PCB Pinsetter Interface Box Replace the LGP VO PCB Frameworx Scorer Service Manual Troubleshooting No Score Start Here Verify that the scorer is NOT in manual scoring See maintenance menu installation have a Pinsetter Interface Does the Pinsetter Interface Box have Reseat The LGP I O PCB in the motherboard Check the DIP switch setting on the Pinsetter Controller PCB If Present Reset the 28VAC Breaker at the Secondary Transformer Check the LLAN Between the Pinsetter Interface Box and the LGP I O PCB Check the wiring from the secondary transformer to the Pinsetter Interface y Reseat The LGP I O PCB in the motherboard AA Replace the LGP I O PCB Replace the LGP I O PCB Replace the Pinsetter Controller PCB GS Controller PCB Frameworx Scorer Service Manual Troubleshooting For Either Lane GS Series Pinsetters Check the setup of the switches in the GS Consolidated Electrical Box Check the LLAN Cable Between the I O PCB and the Consolidated Electrical box y Replace the Consolidated Electrical Box CPU PCB y Replace bo
13. the Console Controller PCB in the primary console The Intercom Audio Will Not Work On Any Lane Start Here NO Does the VCR Use the flowchart titled The Intercom audio work on the Lanes YES Cycle power to the CMS A V box Cycle power to the CMS Computer using the Haltsys Command Does the Intercom work in one direction Verify that the Handset cabling is plugged into the proper connectors at the back of the A V Box Can the bowler hear you at the Check the Volume Level on the Handset Check the Cables the A V Box Replace the Handset Frameworx Scorer Service Manual Troubleshooting from the handset to gt And VCR Audio Will Not W ork On Any Lane A Check for a bad handset Hook Switch Check the connections inside the connector for the Lane Audio Out at the A V Box Replace the A V Box 17 Overhead Monitor Video Problems 18 Start Here ls this the first time the problem has occured for this lane Does the scorer lock up on the same graphic each time Reseat the Remote Video board inside the LGP Replace the Remote Video YES YES Scorer Locks Up When Displaying An Exciter Graphic Cycle power to the Primary Console or the LGP R
14. Ethernet PCB You must configure the new PCB i Verify that the 50 Ohm Terminators are properly connected at each Reseat the CMS end of the Hub s Ethernet PCB to coaxial cable ensure a good connection Verify that the Hub is plugged in to a Replace the Hub working power Hub Power Supply outlet Are any lights on at the Ethernet Hub s Reconfigure the CMS Ethernet PCB using the configuration diskette A Contact Brunswick s Customer Response Center for assistance Cycle Power to the with the following Hub s procedures A Reboot all scorers i Does the activity light on the Hub ling power NO ye YE by cyc g power to eg flash when attempting to access S the Primary console alane from the desk orLGP Frameworx Scorer Service Manual Troubleshooting Console Monitor Video Problems One Lower Monitor Will Not Turn On Is there Approx 12VDC at J6 of the Console Controller YES Check The cable between the Check the LLAN Console Controller cable to the PCB and the relay Console Controller PCB Replace the Relay Replace the Console Controller PCB Are the LEDs on the Console Controller PCB Start Here On or Flashing Is the 12VDC relay for the monitor energizing Check the M Gain adjustment for
15. Introduction The purpose of this troubleshooting guide is to provide fast solutions to prob lems that a bowling center may experience Using this guide prior to contacting Brunswick s Customer Response Center will not only speed your troubleshoot ing efforts but will give Brunswick s technicians valuable information should calling the Response Center be necessary Before attempting to troubleshoot any situation obtain as much information relating to the malfunction as possible This information can be obtained from bowlers control desk operators or by simple observation Make sure that the information provided to you from other sources is accurate Many times the person providing the information will have a different perspective of the equip ment than that of a mechanic or may use different terms to describe the situation This leads to misunderstanding as to what the defect is Inaccurate or misinter preted information will cause delays add cost by replacing good parts and eventually lead to frustration It is also important to not automatically assume that a board or cable is bad when a malfunction occurs Many times an error occurs because of improper opera tions improper setup or a onetime event that causes a failure Cycling power turning power off then on will usually correct these situations If the failure seems to be caused by a bad circuit board verify this by replacing the suspected board with one that is known to be f
16. O YES Check for AC voltage at J7 of the Console Controller PCB Check for proper jumper settings on the Console Controller PCB AA Repair or replace the faulty power cable Replace the Console Controller PCB Replace Keyboard ls the voltage approx 14VAC2 NO Check for blown fuses in the Transformer for that console i Frameworx Scorer Service Manual Troubleshooting No Keyboard Operation For Either Lane Start Here ls this a Teamworx Solution 3 Console Cycle power to the Cycle power to the LGP Secondary console then cycle power to the primary console Check for AC voltage at the Mini Console output of the LGP Did both onsoles beep Did the both consoles beep when power was applied NO Check the LLAN Check for AC cable to the voltage at J7 of the Console Controller Console Controller PCBs PCB at both Is the voltage consoles approx 14VAC Check the NO Does the monitor connections for the on the affected console I O PCB turn on Check for AC Replace the I O voltage at J7 of the PCB Console Controller PCB of the left Console Check the cable from the
17. O PCBs NO Interface listed as present Verify that all the power switches for the pinsetters are in the proper position Check the wiring between the pinsetter interface box and both pinsetters AA Check the power fuses for the pinsetter If Present Frameworx Scorer Service Manual Troubleshooting Does the Interface box have a Mechanic override switch Check the LLAN Between the Pinsetter Interface Box and the LGP I O PCB Replace the LGP Replace the transformer in the Pinsetter Interface box IO PCB Replace the gt Controller PCB GS Controller PCB 33 The Pinsetter For One Lane Will Not Turn On All Pinsetters Start Here Is a Pinsetter Interface installed on the lane pair Check for power to the pinsetter Does the Pinsetter turn XES on when using the echanic Override Switch NO OR DON T HAVE SWITCHES YES Does the pinsetter turn on at the machine NO AA Check the Main power to both Pinsetters AA Verify that all the power switches for the pinsetter are in the proper position AA Check the power fuses for the pinsetter If Present AA Verify that all the power switches for the pinsetter are in the proper p
18. Turn On GS Pinsetters Start Here Check the Comline Disconnect switch on the Gamesetter or Consolidated Box Is a Pinsetter Interface installed on the lane pair Perform a Check Maintenance Menu 485 Devices Diagnostics Does the Interface box have a Mechanic YES override switch Does the Pinsetter Interface Box have Reset the 28VAC Breaker at the Secondary Do the Pinsetters turn on Transformer when using the echanic Override Check the wiring from the secondary transformer to the Pinsetter Interface Do the pinsetters turn on when using the pinsetter s diagnostics mode Check the Main power to both Pinsetters AA v Check the Comline Disconnect switch on the Gamesetter or Consolidated Box Perform a Check 485 Devices Maintenance Menu Diagnostics Is the Pinsetter Is the GS Replace the LGP Pinsetter present I O PCB v Verify that all the Check the LLAN to the GS Consolidated Electrical Box power switches for the pinsetters are in the proper position A y Check the setup Replace the switches on the CPU Consolidated board in the Electrical Box CPU Consolidated PCB Electrical Box for proper setup y Replace both Consolidated Electrical Box I
19. application programs See also memory Receiver PCB A circuit board located on the lower access panel in regular monitors that adapts the incoming video so that the Video processor PCB can use it The PCB also determined when to turn the monitor on off Relay An electrically controlled switch Remote Video PCB A circuit board located in the LGP that is controls the video going to the overhead monitors Scanner An optical device that counts pins for a pair of pinsetters Secondary Scorer Console The console in solutions 4 and 5 that contains limited circuitry for its own use One that does not contain the LGP See Primary Console SIMM single in line memory module A small circuit board that is designed to plug into special connectors on the motherboard in a computer to provide the system with RAM memory SIMMs come in various memory sizes 1Meg 2Meg etc and operating speeds 60ns 7Ons etc Additionally they come in 30 pin and 72 pin styles Skyworx A configuration of scorers that contains only overhead monitors Formally known as Solution 1 Solution 1 The original name for the configuration now known as Skyworx Solution 3 The original name for the configuration now known as Teamworx Solution 4 The original name for the configuration now known as Laneworx Solution 5 The original name for the configuration now known as either Powerworx or Touchworx Sweep Switch See Take Data Switch Sweep up Switch See Zero de
20. d located in the back of the monitor that adapts the video so that is can be displayed properly on the CRT The Video Processor controls the Coils attached to the CRT and sends the video to the Video Output PCB so it can be shown on the picture tube Zero Degree Switch A switch located on the pinsetter that signals the scanner that the pinsetter has returned to its home position This signal allows the scanner to prepare for the next ball and accept another ball detect In the AMF pinsetter this switch is referred to as the sweep up switch Frameworx Scorer Service Manual Troubleshooting 41 Frameworx Scorer Service Manual Troubleshooting May 1998 by the Brunswick Bowling and Billiards Corporation All rights reserved Past Revisions None Frameworx Touchworx Skyworx Powerworx Teamworx Laneworx and Rockworx are registered trademarks of the Brunswick Bowling and Billiards Corporation Reorder Part No 57 900348 000 Confidential proprietary information All information contained in this document is subject to change without notice Do not reproduce or disclose without the written consent of the Brunswick Indoor Recreation Group Brunswick Indoor Recreation Group 525 West Laketon Avenue P O Box 329 Muskegon MI 49443 0329 U S A 616 725 3300 Table of Contents Introduetaaaaaannnnnnnn 1 Troubleshooting ssccsccssesssccsosssesssesesenscesevasvesovssvasoosensssascusness 3 Communications Problems to the Lanes sse ss s
21. e On One Or Multiple TV Only Overhead Monitor s Is Bad Start Here Check the input signal from the antenna cable company or satelite receiver Does the problem occur with both tape and TV signals Does the Problem occur with just the Does the problem effect only one monitor YES Clean replace the VCR Adjust the Hor Is there a dark line on control in the CMS the screen or does the screen roll A V box ER Check the Video ls the problem with oe Ps x a4 terminator at the focus screen e a aa 9 last TV Only brightness or image AAS 10h a Monitor N bad connection positioning Check the Global Audio cable connections at each TV Only Monitor Adjust the screen using the controls located on the Video Processor PCB and the Adjustment PCB Check the video connection at the prior TV Only Monitor Change the CMS A V Box Check the wires to Replace the Video Processor PCB the TV Only board for good connections Replace the picture Check the Video tube cable from the TV Only PCB to the Video Processor for good connections Replace the TV Only PCB Frameworx Scorer Service Manual Troubleshooting Scoring Prblems 26 Mis scoring On One Lane
22. ed lane pair Is this a Teamworx or Skyworx lane Did the Scorer come back on YES Refer to the Flowchart The overhead and lower monitors will not turn on Verify that the Lane Pair is NOT in Stand Alone mode See Maintenance Menu Verify that the left lane number is correct for the scorer See Maintenance Menu NO Is the Hub s Link LED for that lane pair on present at the LGP of Check the fuses at the LGP for the affected lanes Replace the Power Supply in the LGP for the affected Lanes Verify that the 10BaseT Cable is Set the Hub Switch to LNK YES Check the cable between the Hub and the LGP Replace the LGP Ethernet Board Frameworx Scorer Service Manual Troubleshooting y Reseat the Ethernet board inside the LGP gt plugged in at the Hub and at the LGP Connect the 10BaseT Cable toa known working port on the Hub All Lanes Are Offline At The Control Desk Start Here au Put the lanes On Line using the X function at the scorer status screen i Verify that power is Check the cable present at all LGPs between the CMS Computer and the Hub i Cycle Power to the CMS Computer using the Haltsys Replace the CMS command
23. ee see ssessssse ss ss se 3 One lane pair is Offline at the control desk pe 3 All lanes are Offline at the control desk RN 4 Console Monitor Video Problems es se ss ss ssesse ss sse sse sse 5 One lower monitor Will not turn ODN 5 Both lower monitors will not turn ON p 6 The picture on one lower monitor is bad ppp 7 The picture on both lower monitors is bad pe 8 The overheads and lower monitors will not turn on RN 9 Console Input Problems scccscscsccssssecscsssccsscssscsssssesscsessssesseessesssesseessessessseeees 10 No keyboard operation for one lane pp 10 No keyboard operation for either lane pp 11 No touchscreen operation for one lane RN 12 No touchscreen operation for either lane pp 13 Audio Problems vsccccsssrcssseccssecsssacessesessacsnvcesesensesssseseesedensoonssessasecesdneesbaedecacseveesesenteses 14 The intercom and VCR audio will not work on one lane or lane pair pp 14 The intercom and VCR audio will not work on multiple lanes 15 The intercom will not work on one lane or lane pait pp 16 The intercom audio will not work on any lane pp 17 Overhead Monitor Video Problems sse ss ss sse ss ss sse sse sse 18 Scorer locks up when displaying an exciter graphic RN 18 One scorer overhead monitor will not turn ON pp 19 Both overhead monitors will not turn on Powerworx Touchwork pp 20 Both overhead monitors will not turn on Skyworx Teamworx RN 21 One TV only m
24. eplace the Hard Drive A board inside the LGP Frameworx Scorer Service Manual Troubleshooting Check the video cable for a bad connection or broken wire One Scorer Overhead Monitor Will Not Turn On Start Here Cycle power to the LGP or Primary Console Swap the Video cables at the top of the overheads for the lane pair Swap the video cable for the overhead at the Remote Video PCB Does the problem move back to the original monitor Does the problem move to the other monitor Check the fuses in the Overhead Reseat the Remote Video board inside the LGP Replace the Remote Video board inside the LGP Does the relay inside the overhead monitor energize s there 120VAC at both the input AND Qutput of the relay YES AA Replace the Video Processor Module AA Replace the Picture Tube Frameworx Scorer Service Manual Troubleshooting Receiv Is there 12VDC at J4 of the Video er PCB Is there AC Voltage a J2 of the Video Receiver PCB NO Check the wires to the relay for good connections Check the cable from the top of the monitor to J1 of the Video Receiver PCB for good connections Replace he Relay Replace the Video Receiver PCB
25. eworx Scorer Service Manual Troubleshooting Glossary of Terms 10Base2 The 50 ohm coaxial used in an Ethernet network This cable is used to wire the office computer to the hubs located on the curtain wall 10BaseT A cable that consists of two wires twisted around one another to form what is referred to as a twisted pair This is the type of cable that attaches the LGP to the Ethernet hubs Scorer Monitor A monitor that is used to display the Scorer Console video It can also display VCR video if needed A P Automatic Pinsetter Audio Electronic name for sound Ball Detector An optical device that sends a signal to the scanner or pinsensor to start the scoring process when ever is senses the delivery of a ball Bowler Entry Station The keyboard pedestal used in Teamworx Solution 3 that allows the bowler to enter all the information and selections as a Full scorer console but does not have the lower monitors CCD Capacitor Charged Device A device that is kept in a constant state of electrical charge When an outside force stimulates the device i e light electrical energy is released CMOS Complementary Metal Oxide Semiconductor chip A type of memory chip that retains its data when power is turned off as long as it retains a trickle of power from a battery CMOS Maintenance Board A circuit board that automatically sets up the LGP Motherboard to be compatible with the hard drive installed in the LGP Coaxia
26. gree switch Take Data An electronic signal supplied by the automatic pinsetter switch cluster that causes the scanner to score 40 Frameworx Scorer Service Manual Troubleshooting Take Data Switch A switch mounted to the pinsetter that causes the scanner to score Also referred to as the 44 144 degree switch for Brunswick A A2 machines and the Sweep Switch in AMF machines Teamworx A configuration of scorers that contains Bowler Entry Stations Mini consoles and Overhead monitors Formally known as Solution 3 Touchworx A configuration of scorers that contains consoles with monitors and overhead monitors The consoles are equipped with touchscreens rather than traditional keyboards Formally known as Solution 5 with touchscreens Transformer A device that changes the level of an incoming voltage to a more desirable level It can either in crease the voltage step up transformer or decrease it step down transformer TV Only Monitor A Monitor that is used to display only the VCR video This monitor cannot display scorer console information TV Only PCB A circuit board located on the lower access panel in the TV only monitors that adapts the TV VCR video so that the Video processor can use it This PCB also determined when the turn the monitor on off Twisted Pair Wire Two insulated wires twisted together so that each wire faces the same amount of interference from the environment Video Processor PCB A circuit boar
27. he CCD Data Processor PCB Check the cable between the Ball Detectors and the CCD Data Processor Box y Check the Take Data and 0 degree AMF Sweep up switch adjustments on both pinsetters Do you have Brunswick A 2 or A Pinsetter Check the wiring at the AMF Interface PCB Frameworx Scorer Service Manual Troubleshooting For Either Lane CCD Scanner Perform a Check 485 Devices Maintenance Menu Diagnostics Is the Pinsetter Interface present Replace the Pinsetter Controller PCB Version match y those for adjacent lanes YES Does the Scanner NO Replace the transformer in the Pinsetter Interface Box Check th between Data Proc Interface Box e cabling the CCD essor box and the Pinsetter Replace the LGP VO PCB Check the LLAN Between the Pinsetter Interface Box and the LGP I O PCB AA Verify that the switches on the Pinsetter Controller PCB are set properly 29 Mis Score On Both Lanes GS Series Pinsetters Start Here Check the LLAN D h Replace the lt 1e Cable Between the P installation have a VO PCB and the Consolidated p gt insetter Interface Electrical Box CPU GS Consolidated PCB Electrical box Replace both MO PCBs in the Check the DIP Consolidated
28. keyboards tothe Console j Controller PCBs for YES Is the voltage both lanes approx 14VAC Is the voltage approx 14VAC NO v Check for proper Replace the Check power input J m Console Controller and fusessforihe the Console PCBs Check for blown Controller PCB fuses in the secondary iranstormerinihe transformer for both LGP consoles Replace the secondary Replace both transformer in the y LGP keyboards Repair or replace the faulty power 4 cable s Frameworx Scorer Service Manual Troubleshooting 11 No Touchscreen Operation For One Lane Start Here Cycle power to the secondary console then cycle power to the primary console Did the affected NO console beep when power was applied Check for AC voltage at J7 of the Console Controller Calibrate the PCB of the console Is any entry to touchscreen See the screen Maintenance Menu f possible Check the LLAN cable to the Console Controller PCB Replace the touchscreen YES Is the voltage x approx 4VAC Check for proper Replace the gt jumper settings on Touchscreen the Console Controller Controller PCB Interface A Check for blown fuses in the transformer for the console Replace the Option enecpme jumper P PCB P e Console Controller lt ____
29. l Cable A 2 Conductor cable consisting of a single center wire surrounded by a tubular shield Most coaxial cables use braided metal as the shield Console Video PCB A circuit board located in the LGP that controls the video going to the lower monitors CPU central processing unit A chip or circuit board that is the brain of the unit it resides in The element that does the actual adding and subtracting of Os and 1s and the manipulation and moving of data that is essential to computing It is responsible for processing and logical decision making CRT Cathode Ray Tube A video monitor or picture tube of a display DC direct current Rectified AC or battery voltage A type of current that is steady and free from all fluctuation Deflection Coil An electrical coil that directs the electrons generated inside a CRT to a particular location on the screen Frameworx Scorer Service Manual Troubleshooting 37 Disk A circular metal platter or Mylar diskette with magnetic material on both Sides that stores programs and data Disks are rotated continuously so that read write heads mounted on movable or fixed arms can read write heads mounted on movable or fixed arms can read or write programs or data to and from the disk See also floppy disk hard disk Disk Drive The motor that actually rotates the disk plus the read write heads and associated mechanisms usually in a mountable housing Sometimes used synonymously to mean the e
30. m the relay for good Replace the Video Processor Module y Tube Replace the Picture Is there 12VDC at J3 of the TV Only PCB Is there AC Voltage at NO J2 of the TV Only PCB Check the wires to Check the cable from the top of the monitor to J1 of the TV Only PCB for good connections Replace the Relay connections Replace the TV Only PCB Replace the Transformer Frameworx Scorer Service Manual Troubleshooting The Picture On One Scorer Overhead Monitor Is Bad Check the video cable for a bad connection or broken wire Swap the video cable for the overhead at the Remote Video PCB Does the problem move back to the original monitor Reseat the Remote Video board inside the LGP Replace the Remote Video board inside the LGP Frameworx Scorer Service Manual Troubleshooting YES Start Here y Swap the Video cable at the top of the overheads for the lane pair Does the problem move to the other monitor NO Is the problem with focus screen brightness or image positioning Adjust the screen using the controls located on the Video Processor PCB and the Adjustment PCB Replace the Video Processor PCB Replace the picture tube
31. nd the HD Reboot the Primary Console with the CMOS Maintenance board installed in the Motherboard After the initial power on beeps do the consoles beep again after 30 180 seconds Replace the Board Check for the proper input voltage to the transformers in both consoles Check the fuses for the transformers in both consoles Check the cables Replace the from the transformer to the Console Controller PCB Console Controller PCB Make sure that the ribbon cable between the I O PCB and the HD is plugged in correctly Check the power cable to the HD Replace the 1 0 PCB Replace the HD Check the LLAN cable between the m gt I O PCB and the Console Controller Check the PCB connections for the SIMM s on the Motherboard Replace the I O PCB Replace the t _ Repl he HD Motherboard eprace tie Frameworx Scorer Service Manual Troubleshooting The Picture On One Lower Monitor Is Bad Start Here Is the problem with focus screen brightness or image positioning Adjust the screen using the controls located on the Video Processor PCB and the Adjustment PCB Check the cable from the Console Video PCB to the Video Processor PCB Reseat the Console
32. ntire disk subsystem Diskette See floppy disk Download To receive information from another modem and computer over the telephone lines It is the opposite of upload DRAM dynamic random access memory The most commonly used type of memory found on video boards as well as on PC system boards DRAM is usually slower than VRAM video random access memory since it has only a single access pathway Error A computer generated message indicating a failure during operation Ethernet A communication protocol used by a group of computers to share information and transfer information to one another Extractor A tool used to remove a terminal from its housing File A collection of related records treated as a unit In a computer system a file can exist on magnetic tape disk or as an accumulation of information in system memory A file can contain data programs or both Floppy Disk A removable rotating flexible magnetic storage disk Floppy disks come in a variety of sizes but 3 1 2 inch and 5 1 4 inch are the most popular Storage capacity is usually between 360K and 1 44MB Also called flexible disk or diskette See also disk hard disk Floppy Drive A disk drive designed to read and write data to a floppy disk for transfer to and from a computer Fuse A component that protects electrical assemblies from current overload Global Audio The VCR Intercom audio that originates at the CMS Audio Video Box It is called
33. oller ball detect signal See it i e i b H appear on the Normal Pinsetter Interface PCB Pinsetter Normal screen on tester screen of the tester Box Interface Box Adjust the Ball Cycle the Pinsetter Detector YES Do the Take Data and the Check the wiring to 0 degree switches work the Ball Detector properly See Normal Screen of tester Replace the Ball Detector Check the Take Data and 0 degree AMF Sweep up switch adjustments on the pinsetter heck th Do you have YES e X the Replace the Take Brunswick A 2 or A Data and or the 0 7 New Pin Solenoid r Pinsetter degree switch es Molex connector NO v Check the wiring at the AMF Interface PCB AA 4 Replace the CCD DataProcessor 4 Box Frameworx Scorer Service Manual Troubleshooting Start Here Does the scanner have power Does the Pinsetter Interface Box have No Score Check the fuse inside the CCD Data Processor Box Reset the 28VAC Breaker at the Secondary Transformer Check the W iring Between the Pinsetter Interface Box And the CCD Data Processor Box Check the wiring from the secondary transformer to the Pinsetter Interface Replace the CCD Data Processor Box Replace the Camera A YES Does a score for the lane appear on the Normal screen of the tester Check the Clock Cable Between the Camera and t
34. onitor will not turn ON oo ee cece cee ceeeceeeeeeeeeeeeeecaeesaecsaeaeenees 22 The picture on one scorer overhead monitor is bad pp 23 The picture on both scorer overhead Monitors is bad ppp 24 The picture on one or multiple TV only overhead monitor s is bad pp 25 Scoring Problems s 60 i0ecesscseserscasssessercoessesdesassonsonssendessovasnsressevessvnensssnesessossseodesnosaseus 26 Mis scoring on one lane CCD scanners Ne 26 Mis scoring on both lanes CCD scanners Ne 27 No score for one lane CCD scanners pp 28 No score for either lane CCD scanner pp 29 Mis score on both lanes GS Series pinsetters Ne 30 No scorer for either lane GS Series pinsetters Ne 31 Pinsetter Proble8888ss 32 The pinsetters for both lanes will not turn on Non GS pinsetters pp 32 The pinsetters for both lanes will not turn on GS pinsetters ppp 33 The pinsetter for one lane will not turn on all pinsetters pp 34 The A A 2 pinsetter does not cycle properly for No Tap Foul or 3rd ball 10th frame CCD scanners eroen aira E EEKE EA E E aia 35 The AMF pinspotter does not cycle properly for No Tap Foul or 3rd ball 10th frame CED Scanners 36 Glossary Of Terms cccsccssscsccsssscssccssccsesscscescssscescssssscsesssscsscssscssecssessecsserseesseeseeses 37 Service Manual Troubleshooting FRAMEWORX SCORER 57 900348 000 5 98 Brunswick Bow incIsSoLDONBRUNSWICK WORLDWIDE
35. onnections reference connectors that are located on Console Audio PCBs Start Here 14 Does the problem affect both lanes of the lane pair Check the speaker and wiring to the Speaker Disconnect the audio cables from connections J2 and J3 on the Console Audio PCB of the primary console with the problem Verify that the jumper setting for P the Console Audio PCB of the affected console is correct YES Is the problem with Does the Audio work for this scorer Check the cable from J1 to J3 of the prior primary console s audio PCB AA Replace the Audio PCB in the primary console Reconnect the cable to J3 of the audio PCB the primary console Does the audio still function Replace the audio Terminator If present audio PCB Disconnect Reconnect J2 of the the cables from J2 and J3 at the next primary console s audio PCB Does the audio function properly NO Check the cable between J3 of the primary console and J1 of the secondary console Replace the Audio m PCB in the secondary console Replace the Console Controller PCB in the secondary console Check the cable between J1 and the Replace the Audio gt PCB in the primary prior Prima
36. osition Check the wiring between the pinsetter interface box and the pinsetter Replace the Pinsetter Controller PCB GS Controller PCB Replace the transformer in the Pinsetter Interface box Frameworx Scorer Service Manual Troubleshooting Check the cable from the Consolidated Electrical Box to the Pinsetter v Replace the MO PCB in the Consolidated Electrical Box AA Replace the CPU PCB in the Consolidated Electrical Box The A A2 Pinsetter Does Not Cycle Properly for No Tap Foul or 3rd Ball 10th Frame CCD Scanners Start Here Check the Cabling From the Foul Unit Replace the Foul Replace the CCD to the CCD Data Unit Data Processor Processor PCB Box Is the problem with just the foul YES Check The DIP Switches On the CCD Data Processor PCB Does the pinsetter sweep all pins for foul and No tap cycles Does the pinsetter NO go to second ball after a foul or 3rd ball cycle ls there a problem on both lanes Check the DIP Switch settings on Does the binsetter Check the the CCD Data oid ball after Does the LED on the NO gt connection at the Processor PCB g relay board in
37. ry console Console AA Replace the Frameworx Scorer Service Manual Troubleshooting Console Controller PCB in the primary console The Intercom And VCR Audio Will Not Work Start Here Cycle power to the CMS A V box Cycle power to the CMS Computer using the Haltsys Command Disconnect the audio cables from connections J2 and J3 on the Console Audio PCB of the first primary console connected to the A V box Does the Audio work for this scorer Check the Cable From the A V Box to J1 of the first primary console Replace the Audio PCB in the A V Box Replace the Audio PCB in the 1st primary console On Multiple Lanes Reconnect the cable to J3 of the audio PCB Does the audio still function Check the cable between J3 and J1 of the secondary console Replace the Audio PCB in the secondary console Replace the audio Terminator If present Reconnect J2 of the audio PCB Disconnect the cables from J2 and J3 at the next primary console s audio PCB Does the audio function properly Check the cable to J1 of the Audio PCB Replace the Audio PCB Frameworx Scorer Service Manual Troubleshooting 15 The Intercom Will Not Work On One Lane Or Lane Pair Start Here Does the VCR audio work on the
38. th MO PCBs in the Consolidated Electrical Box Replace the transformer in the Pinsetter Interface Box 31 Pinsetter Problems The Pinsetters For Both Lanes Will Not Turn On Non GS Pinsetters Start Here Does the Pinsetter Interface Box have Reset the 28VAC Breaker at the Secondary Transformer Check the fuses for the Secondary Transformer Check the wiring from the Secondary Transformer to the Pinsetter Interface 32 Do the Pinsetters turn on when using the echanic Override Are you able to turn the pinsetters on at the machine NO y Check the Main power to both Pinsetters AA Verify that all the power interlock switches on the pinsetters are in the proper position Check the power fuses for the pinsetter If Present Perform a Check 485 Devices Maintenance Menu Diagnostics Check the LLAN Between the Pinsetter Interface Box and the LGP I O PCB Is the Pinsetter Interface listed as Replace the LGP Check the wiring I O PCB between the pinsetter interface box and both pinsetters Replace the Pinsetter Controller m PCB Replace the transformer in the Pinsetter Interface Box Frameworx Scorer Service Manual Troubleshooting The Pinsetters For Both Lanes Will Not
39. the CRT Check the video cable between the Console Video PCB and the Video Processor Module Check the 120VAC cable between the relay and the Video Processor Module Check the 120VAC cable between the transformer and the relay Replace the Video Processor Module Frameworx Scorer Service Manual Troubleshooting Is the problem with the primary console Check the Voltage input cable to the Auxiliary Transformer Check for the proper input voltage to the Secondary Transformer Check the Fuses for the Secondary Transformer Check the Fuses for the Auxiliary Transformer Check the wiring to J7 of the Console Controller PCB Replace the Console Controller PCB Replace the Console Video PCB Replace the CRT Both Lower Monitors Will Not Turn On Start Here Reseat all boards in the motherboard to verify proper connections If the Remote Video Board is present check the jumper settings for both video boards Console Video Are the LEDs on the Console Controller PCBs on or flashing Cycle power to the primary console Listen closely to the sound coming from the hard drive HD Did you hear the D spin up Drive LED On Check the ribbon cable between the I O PCB a
40. the consoles beep again after 30 180 seconds Replace the Video Boards Frameworx Scorer Service Manual Troubleshooting Check the power cable to the HD Make sure that the ribbon cable between the I O PCB and the HD is plugged in correctly Replace the I O PCB Replace the HD Check the connections for the Replace the I O SIMM s on the PCB Motherboard Replace the Motherboard Replace the HD Console Input Problems No Keyboard Operation For One Lane 10 Check for AC voltage at J7 of the Console Controller PCB ls the voltage approx 14VAC Is the problem on the primary console YES Check for power input to the Secondary Transformer Check the fuses for the Secondary Transformer NO LGP Cycle Power to the Did both consoles beep YES Start Here Is this a Teamworx Solution 3 console Check the LLAN cable to the Console Controller PCB NO Check the cable from the keyboard to Console Controller PCB Cycle power to the Console then cycle power to the Primary Console Secondary Did the affected console beep when power was applied Does the monitor on the affected console turn on N
41. the NPS Molex afoul rata NPS light connector ball cycle gn Verify the settings v of the switches in the Pinsetter E EAE 5 Does the Check the cable Interface Box a ae E Solenoid between the CCD cyo Incon toe energize Data Processor box pinsetter and the NPS Replace the CCD AA Data Processor Box Check the 120VAC Adjust the New Pin power from the Replace the NPS m Solenoid pinsetter to the Relay PCB solenoid Replace the Solenoid NOTE NPS NEW PINS SOLENOID Frameworx Scorer Service Manual Troubleshooting 35 The AMF Pinspotter Does Not Cycle Properly for No Tap Foul or 3rd Ball 10th Frame CCD Scanners Start Here Check the cabling from the Pinspotter Replace the Foul to the CCD Data Unit Processor PCB Is the problem with just the foul le NO Check the connection from the D he LED h NO ls there a problem on tee sty tela Si gt CCD Data Processor both lanes g Box to the AMF ons Interface PCB Check the DIP F Switch settings on Check the wiring Check the wiring the CCD Data from the New Pin from the AMF f PCB Processor PCB Relay to the nterface PCB to Mechanic s reset the affected Switch pinspotter Verify the settings of the switches in the Pinsetter Interface Box Replace the New Pin Relay PCB Replace the CCD Data Processor Box Fram
42. unctional If the replacement board solves the problem verify that the board removed is actually defective by installing it in another unit Many times failures are caused by a bad connection that is solved by replacing the board or by simply reseating it or checking it s connectors Numerous circuit boards have been sent to Brunswick for repair even though there was nothing wrong with them Again this leads to unneces sary maintenance costs for the center This guide contains flowcharts to help the mechanic quickly solve common problems that may be encountered It is assumed that the troubleshooter is familiar with the components and terminology used in the Frameworx system and the basic operation of a multimeter and cable testers For additional infor mation about these topics consult the Scoring System Service Manual 57 900351 000 or the instruction manual that was sent with the multimeter or tester Frameworx Scorer Service Manual Troubleshooting 1 Intentionally Blank Frameworx Scorer Service Manual Troubleshooting Troubleshooting Communications Problems to the Lanes One Lane Pair is Offline At The Control Desk Start Here Put the lane On Line using the X function at the scorer status screen Refer to the flowchart Both Overhead monitors will not turn on Cycle power to the Primary console or Is power the affected Lanes Skyworx Teamworx LGP of the affect
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