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1. GLIDER MARVIN Windows and Doors Made for you Symptom Probable Cause Recommended Action Sash movement is jerky or Check under bottom rail of c Clean or replace bottom rail insert in clad units On wood sash will not operate operating sash units clean and wax properly Check sill track r Replace if necessary Sash will not open or close Dirty broken or damaged GG Clean repair or replace hardware hardware Inspect the check rail for GG Grasp the sash at the check rail and pull up to break the sash that is painted or seal formed by the dried paint or varnish In some cases it varnished shut may be necessary to scrape or score the paint before the sash can be opened 11 2004 3 1 9 Marvin Service Manual TROUBLESHOOTING TILT TURN AND HOPPER Handle will not return to 90 degree position Probable Cause Check if handle will return to the 90 degree position with the sash open If not the hardware is out of time If handle will return to 90 degree position with the sash open check adjustment of the strikes located on the frame If hardware adjustments do not correct the problem check to see if strikes are properly positioned on the frame MARVIN lt 2 Windows and Doors Made for you Recommended Action t With handle in the swing position center all locks Notice Adjustment of sash hardware should be done by qualified personnel only Rotate the strikes tow
2. from unit Thoroughly clean roto gear assembly with a metal cleaning solvent and brush Crank the handle back and forth several times and check the roto gear assembly for damage if damaged replace the roto gear If the roto gear assembly is not damaged lubricate the gears with a graphite powder silicone or petroleum jelly and work the lubricant into the gears by turning the crank back and forth several times The sash can be readjusted within the frame by moving the location of the sash hinge If the sash is binding on the lock side of the sill moving the top hinge so the sash is butted against the hinged jamb and moving out the lower hinge so the sash is away from the hinged jamb will help level the sash with the sill Remove and install hinge Mounting screws should be driven in as straight as possible to prevent sash sag or the unit from hanging up on the screws A downward force on the track is necessary to keep it from twisting Replace hinge per field service guide found in Swinging Window Hardware section Sash locking problems Sash keepers may be bent too far to the left or right Use a pliers too bend the keeper into the correct position When sash is opened the roller drops out of the sash guide 11 2004 Roto gear arm assembly 3 1 4 Put one hand at the middle of the sash guide arm and use the other hand to bend the end of the arm upward until there is sufficient upward tension on the nylon
3. to scrape or score the paint before the sash can be opened Sashes do not meet evenly at the check rail 11 2004 Check frame for square Check sash for square 3 1 7 Remove interior trim and remove shims Reinstall the shims ensuring the unit is plumb and square rr Replace sash Marvin Service Manual TROUBLESHOOTING AND GENERAL SERVICE WINDOWS TILT PAC DOUBLE HUNG AND SINGLE HUNG MARVIN Windows and Doors Sash movement is jerky or sash will not operate properly Probable Cause Check to see if cam pivots are positioned above one or both clutches Check for broken clutch or balance tube assembly Made for you Recommended Action rr Remove sash and reinstall ensuring that the cam pivot pins are located above the locking terminal assembly GG Remove the sash upon inspecting the balance system you may notice that one or both of the locking terminals are lodged near the bottom of the jamb Using a flat screwdriver and holding it firmly pull down to release locking terminal Raise the locking terminal 3 4 and turn the locking terminal until it locks into place Take care not to release the spring before it is in the locked position or damage to the jamb assembly will occur Replace broken clutch or balance tube assembly per field service guide instructions found in the Sliding Window Hardware section Sash moves by itself Check to see if cam pivots are pro
4. 4 Hardware clips screws or retainers are not properly attached or may be loose t Check all hardware clips screws and retainers to ensure all parts are secure and or properly seated Correct any deficiencies per the proper installation instruction or service guide c WARNING Failure to properly install the sash may result in the sash disengaging from the frame causing potential damage to the sash and or personal injury Marvin Service Manual TROUBLESHOOTING CASEMASTER Symptom Probable Cause MARVIN Windows and Doors Made for you Recommended Action Sash will not open or close Sash swollen due to being left open during rain or high humidity Shipping block restricting movement of sash Dirty broken or damaged hardware Sash is sagging Check hinge track mounting screws to see if they are driven in straight Broken hinge rr Push the sash closed from the exterior lock and allow the sash to dry out Once dry the problem may correct itself Remove shipping block Ensure that the sash guides and hinge tracks are free of dirt or paint buildup Clean and lubricate the inside of the guides and tracks with petroleum jelly or silicone spray Remove excess lubricant On operating units detach hardware roto gear arms from sash per field service guide instructions Remove wooden roto gear hardware cover remove roto gear wood screws and detach roto gear assembly
5. Trouble Shooting Windows Page WindOws General E AN AEE E ie 3 1 2 RTE EE 3 1 4 PAWIIING BEE 3 1 6 Ultimate Double Hung and Single Hung s sssesseessesseeesesseesreerreernsttnstnnstnrrnstrnnenneennennea 3 1 7 Tilt Pac Double Hung and Single Hung ecceeeseeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeseaeeeeeeeseaeeneeeenes 3 1 8 Glider EE 3 1 9 Tilt kLormt apg Hopper serice stack eps ceive wees EVERE SAS eet 3 1 10 TROUBLESHOOTING WINDOWS GENERAL Sash will not open or close Probable Cause Inspect unit for sash that has been painted or varnished shut Sash swollen due to being left open during rain or high humidity Restricted movement of sash Installation was the sash nailed or screwed shut MARVINA Windows and Door Made for you Recommended Action r May require scraping or score the paint before the sash can be opened Scrape excess paint and sand until smooth Swollen sash can be sanded with coarse sandpaper and plane lightly Remove objects that may be restricting the movement of the sash Ensure that the sash was not inadvertently nailed or screwed shut If so remove nails or screws Sash movement is jerky or sash will not operate properly Installation is the unit installed plumb and square Installation are the jambs bowed in Inspect unit for excess paint or varnish restricting movement of the sash Dirty broken or damaged hardware An improperl
6. ard the interior of the frame using a hex key See installation instructions for adjustment information Remove strikes with a Phillips screwdriver and move to correct location Grinding noise when handle is rotated Check to see if the espagnolette gear mechanism has been damaged by forcing the window handle Remove handle and replace espagnolette per instructions Sash is sagging Check hinge adjustments Check window installation r Adjust hinges according to instructions If Tilt Turn is installed out of square remove unit and reinstall Air and water infiltration around sash Check to see if the weep channel is plugged Check to see if the weep channel has been damaged If weep channels are plugged with debris cleaning the channel will remedy the problem Replace weep channel After adjustments sash does not fit tight Check to see if sash is warped or swollen or if some of the locks are not engaging holding out one corner of the sash causing it to warp Close the window making sure all the locks are engaged It may be necessary to push the warped out corner of the sash against the frame so the locks catch Leave in locked position until warp is eliminated Contact Customer Service department for additional instructions rr Replace sash Sash will not operate properly on Magnum Hopper Check the hinges to see if screws have become loose or are missing Check
7. e roto gear wood screws and detach roto gear assembly from unit Thoroughly clean roto gear assembly with a metal cleaning solvent and brush Crank the handle back and forth several times and check the roto gear assembly for damage if damaged replace the roto gear If the roto gear assembly is not damaged lubricate the gears with a graphite powder silicone or petroleum jelly and work the lubricant into the gears by turning the crank back and forth several times Remove and reinstall hinge Mounting screws should be driven in as straight as possible to prevent sash sag or the unit from hanging up on the screws A downward force on the track is necessary to keep it from twisting Replace hinge per field service guide found in Swinging Window Hardware section Sash locking problems Sash keepers may be bent too far to the left or right Use a pliers too bend the keeper into the correct position Crank handle comes off Set screw Tighten set screw ensuring that it is properly seated into the crank handle Hardware chatters Hinge size Replace hinges with the next larger size Electric Operators Sash does not close tightly or operate smoothly 11 2004 Check operation of the unit with a manual crank If the unit operates properly with a manual crank turn off power to the unit and determine if the unit has been wired properly If the unit does not operate properly with a manual crank check fo
8. for screws that are improperly seated r Tighten or replace screws in slots provided on the hinges r Insert wood plugs into the screw holes and reseat screws Sash will not operate in the tilt mode 11 2004 Check top hinge adjustment 3 1 10 GG Loosen top hinge using a 4mm or 2 5mm Allen wrench Marvin Service Manual
9. perly situated above the clutch in the jamb hardware The cam pivot is broken Check to see if the balance is the correct specification for the unit Remove sash and reinstall ensuring that the cam pivot pins are located above the clutch Remove the sash upon inspecting the balance system you may notice that one or both of the clutches are lodged near the bottom of the jamb Using a flat screwdriver and holding it firmly pull down to release clutch Raise the locking terminal 3 4 and turn the clutch until it locks into place Take care not to release the spring before it is in the locked position or damage to the jamb assembly will occur Replace broken cam pivot Check the color of the clutch Refer to the balance tube chart in the Marvin Parts Manual to determine the correct balance tube for the unit Sash will not open or close Inspect the check rail for sash that is painted or varnished shut Dirty broken or damaged hardware Grasp the sash at the check rail and pull up to break the seal formed by the dried paint or varnish In some cases it may be necessary to scrape or score the paint before the sash can be opened r Clean repair or replace hardware Sashes do not meet evenly at the check rail 11 2004 Check frame for square Check sash for square r Ensure existing frame is plumb and square GG Replace if necessary Marvin Service Manual TROUBLESHOOTING
10. properly installed unit may experience operational problems Remove interior casing and reinstall per the appropriate installation instructions If the insulation is wet repair the source of moisture and replace the insulation If the unit did not have insulation installed install insulation per installation instructions Remove all old caulking Inspect condition of backer rod If damaged replace backer rod Reseal with a good quality caulk Remove unit and prepare opening per installation instructions Marvin Service Manual TROUBLESHOOTING WINDOWS GENERAL Water infiltration around glazing Probable Cause Inspect condition of glazing sealant and or glazing bead MARVIN lt 2 Windows and Doors Made for you Recommended Action r Re glaze per the appropriate product glazing instructions found in Chapter 3 Section 2 of the Marvin Service Manual Condensation on interior or exterior of glass Climatic conditions r Refer to condensation information found in Chapter 2 Section 1 of the Marvin Service Manual Collapsed glass on IG units Inspect for contact of the two panes of IG glass r Ifthe two pieces of IG glass are making contact replace IG glass Note In colder climates you may see condensation buildup in the center of the unit during cold winter days IG seal failure Moisture buildup between glass r Replace IG glass Sash is loose in frame 11 200
11. r improper installation or problems with the hardware as listed above Marvin Service Manual TROUBLESHOOTING ULTIMATE DOUBLE HUNG AND SINGLE HUNG Symptom Sash movement is jerky or sash will not operate properly Probable Cause Check to see if clutch pivots are seated properly into the locking terminal assemblies Check for worn or damaged sash and frame weatherstrip Check for broken clutch Check for broken balance tube or mechanism MARVIN lt 2 Windows and Doors Made for you Recommended Action r Remove sash and reinstall ensuring that the clutch pivots are seated into the locking terminal assembly Replace weatherstrip or spray weatherstrip with a graphite spray Wipe off excess Replace broken clutch or balance tube assembly per field service guide instructions found in the Sliding Window Hardware section Replace balance tube mechanism per field service guide instructions found in the Sliding Window Hardware section Sash makes strange sounds when raising or lowering Check to see if the interior trim finish nails have penetrated into the jamb balance tube Check to see if sound is only when lowering sash Remove trim and finish nails Reinstall the trim using 3 4 finish nails ensuring that the nails are kept at least 1 away from the jamb liner If the sound persists replace the balance tube Spray balance tubes with a silicone spray Sash moves by it
12. roller to keep it from disengaging from the sash guide Marvin Service Manual TROUBLESHOOTING CASEMASTER Roto gear is loose on the sill Probable Cause Check roto gear attachment screws to ensure that they are tight MARVIN Vindows and L Made for you Recommended Action r Remove wooden hardware cover and tighten screws It may be necessary to insert wood plugs into the screw holes and reseat the wood screws The roto gear should sit tightly on the sill Crank handle comes off 11 2004 Set screw t Tighten set screw ensuring that it is properly seated into the crank handle 3 1 5 Marvin Service Manual TROUBLESHOOTING AWNING Sash will not open or close Probable Cause Sash swollen due to being left open during rain or high humidity Dirty broken or damaged hardware Check hinge track mounting screws to see if they are driven in straight Broken hinge MARVIN lt 2 Windows and Doors Made for you Recommended Action GG Push the sash closed from the exterior lock and allow the sash to dry out Once dry the problem may correct itself Ensure the sash guides are free of dirt or paint buildup Clean and lubricate the inside of the track with petroleum jelly or silicone spray Remove excess lubricant On operating units detach hardware roto gear arms from sash per field service guide instructions Remove wooden roto gear hardware cover remov
13. self Check to see if clutch pivots are properly seated into the locking terminal assemblies in the jamb carrier The clutch pivot is broken The unit is not shimmed properly Check to see if the balance is the correct specification for the unit Remove sash and reinstall ensuring that the clutch pivot pins are seated into the locking terminal assembly Remove the sash upon inspecting the balance system you may notice that one or both of the clutches are lodged near the bottom of the jamb Using a screwdriver turn the clutch 90 degrees to the exterior and hold firmly down against the spring Raise the locking terminal 3 4 and turn the clutch until it locks into place Take care not to release the spring before in the locked position or damage to the jamb carrier assembly will occur Replace broken clutch pivot Remove the interior casing and remove existing shims Shim unit per the appropriate installation instructions ensuring that the jambs are shimmed at the checkrail Note the stamp on the balance tube Refer to the balance tube chart in the Marvin Parts Manual to determine the correct balance tube for the unit Be sure to indicate Marvin part number on the order Refer to Marvin Parts Manual Sash will not open Inspect the check rail for sash that is painted shut Grasp the sash at the check rail and pull up to break the seal formed by the dried paint or varnish In some cases it may be necessary
14. y installed unit will experience operational problems Remove interior casing and reinstall per the appropriate installation instructions Remove interior trim and check for excessive shimming or if the frame is bowed due to excessive expandable foam insulation Reinstall shims or cut out excessive foam insulation ensuring that the frame is plumb and square Scrape excess paint and sand until smooth Clean repair or replace hardware Air or water infiltration between sash and frame Frost building up on the windows Inspect weatherstripping around the perimeter of the sash and frame Installation are the jambs bowed out Remove old weatherstripping and clean out the kerf Measure and cut new weatherstrip to length Manually press weatherstripping into place or manually push a wood block along the weatherstripping until it is seated into the kerf Sash weatherstrip must be touching at the corners and secured with a small staple at each corner on wood Casemaster and awning units Remove interior trim and if undershimmed reinstall shims per appropriate installation instructions ensuring that the frame is plumb and square Air or water infiltration around the unit 11 2004 Installation is the unit installed plumb and square Examine insulation in the RO cavity Installation inspect condition of exterior casing perimeter sealant Incorrect Rough Opening Preparation 3 1 2 An im

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