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4. Adjustment and Troubleshooting

1. This is an error message and displays when the global query size has been exceeded When there is a authentication fail while connecting to the global server this message displays When no global server is configured this message displays When the device is unable to find the Global server Network Information Center NIC failed to get the proper response from the LDAP server within specified time There are too many search results Refine your search by entering more letters Contact a LDAP server administrator Check the authentication account and password Check the LDAP server configuration settings Check the LDAP server address The LDAP server address is incorrect or the server has failed Check the LDAP server setting LDAP server setting is incorrect Service Manual qc Samsung Electronics Alignment amp Troubleshooting Message Global Server Meaning This error message displays vvhen there is Suggested Solution Try again Comm Error a communication error between the global Contact a LDAP Server administrator server and the device Group Not You have tried to select a group location Use a speed dial number or dial a number Available number where only a single location number manually using the number keypad can be used such as when adding locations for a Multiple Send operation Install The corresponding part of the machine is Install the part into your machine
2. xxx not installed Invalid The color part of the machine is not for your Install the a Samsung genuine part designed xxx machine for your machine Install Toner The color toner cartridge is not installed Install the color toner cartridge v Invalid Toner The color toner cartridge you have installed is Install the a Samsung genuine color toner v not for your machine cartridge designed for your machine Invalid Server The server adress you have entered is inval d Enter the correct server address Address IP Conflict The network IP address you have set is being Check the IP address and reset it if necessary used by someone else Line Busy The receiving fax machine did not answer or Try again after a few minutes the line is already engaged Low Power The machine is in the previous stage of the When data is received it switches to on line Mail Exceeds Server Support power save mode The mail size is larger than the supported size by SMTP server automatically Divide your mail or reduce the resolution Main Motor Locked Load Manually Press Start Key There is a problem in the main motor The multi purpose tray is empty in manual feed mode Open and then close the front cover Load paper in the multi purpose tray Memory Full MP Tray Paper Jam 0 Network Error Not Assigned The memory is full Paper has jammed in the feeding area of the multi purpose tray There is
3. Page Count 893 841 692 888 K C M Y Fuser Life 15 Page s Toner Remaining 85 57 76 51 K c M Transfer Belt Lifo Romaining 93 Di Roller Life 13 Page s MP Roller Life 0 Page s Tray Roller Life 2 Page s Model ID CLP K660B CLP C660B K C CLP M660B CLP Y660B M Y CLP T66VA Serial No CRUM 07101738546 CRUM 07101558359 K c CRUM 07101738433 CRUM 07101652516 M Y CRUM 07090652003 TB Product Date 2007 09 2007 08 2007 08 2007 08 2007 09 K c M Y TB Last Used Date 2007 01 06 2007 01 06 K c 2007 01 06 2007 01 06 M Y 2007 01 06 TB Dr Installed Date 2007 01 04 2007 01 04 K C 2007 01 04 2007 01 04 M Y 2007 01 04 TB ADF Scan Paqe Count 58 Page s Platen Scan Page Count 4 25 Page s Consumables Information Black Toner EUR Cyan Toner 3 EUR Magenta Toner EUR Yellov Toner EUR Transfer Belt Unit 4 SAMSUNG EXP Supplies Information Report shows the life of consumables Total Page Count Page count Pages The Life of Fuser Toner PTB Various Rollers Fuser Page Toner PTB 96 Rollers Page Product Date Last used Date First Installed Date ADF Platen Scan Page count Service Manual iD Samsung Electronics Alignment amp Troubleshooting m ADJUSTING THE COLOR CONTRAST Color menu allows you to adjust the color setting 1 Press Menu until System Setup appears on the bottom line of the display and press OK 2 Press OK when M
4. Without Paper will be T1 Paper Empty If paper exists in the 1st tray With Paper will be displayed If not Without Paper will be T2 Paper Empty If paper exists in the 2nd tray With Paper will be displayed If not Without Paper will be Rev Swing Sensor If actuator is checked by sensor Without Paper message will be displayed if not With Paper will be Rev Exit Sensor If actuator is checked by sensor Without Paper message will be displayed if not With Paper will be 2 Motor Test Item Description Main Mir Nor If OK key is pushed after ON displayed motor will be run Main motor will auto stop after 5 seconds and OFF message will be displayed Dev Mtr Nor If OK key is pushed after ON displayed motor will be run Dev motor will auto stop after 5 seconds and OFF message will be displayed Fuser Mtr Fwd If OK key is pushed after ON displayed motor will be run forward Fuser motor will auto stop after 5 seconds and OFF message will be displayed Fuser Mtr Bwd If OK key is pushed after ON displayed motor will be run Backward Fuser motor will auto stop after 5 seconds and OFF message will be displayed T2 Feed Motor If OK key is pushed after ON displayed motor will be run T2 feed motor will auto stop after 5 seconds and OFF message will be displayed Reverse Mir If OK key is pushed
5. turn the ECM mode on Try again Make sure that the receiving machine is operational Try again Load paper in the tray Load the correct paper in the tray To close the tray lower the rear edge align it with the slot and slide it into the printer Wait a few minutes Authentication The ID or password you entered is incorrect Enter the correct ID or password Failure Cancel Your machine s memory has become full To cancel the fax job press the OK button to 4 Yes gt while trying to store an original into memory accept Yes If you want to send those pages that have been successfully stored press the OK button to accept No You should send the remaining pages later when memory is available Connection Error Connection Failed DADF Cover Open Error Data Read Fail Check USB Mem Connection with the SMTP server failed The protocol you have entered is not supported or server port is wrong The DADF cover is not securely latched Time expired while reading data Check the server settings and the network cable Check the protocol or server port Close the DADF cover until it locks into place Try again Service Manual qc Samsung Electronics Alignment amp Troubleshooting Message Data Write Fail Check USB Mem Meaning Storing to the USB memory failed Suggested Solution Check the available USB memory space Document Jam Door Open Check Transfer Bel
6. 9 Print Test Item Description Pattern Print YES is Selected pattern printing starts Service Manual qc Samsung Electronics Alignment amp Troubleshooting 4 1 5 7 Tech Mode E How to Enter Tech Mode In service tech mode the technician can check the machine and perform various test to isolate the cause of a malfunction While in Tech mode the machine still performs all normal operations To enter the Tech mode press Menu 1 9 3 4 Menu in sequence and the LCD briefly displays TECH Menu the machine has entered service tech mode Depth 1 Depth 2 Depth 3 Depth 4 Data Setup Send Level 9 15 12 DTMF Level Hi xx Lo xx Pause Time 0 9 Dial Mode Tone Pulse Tone Modem Speed 33 6 28 8 14 4 12 0 33 6 9 6 4 8 Error Rate 5 10 10 RDS Criteria Value Pages 1 9999 Day 1 9999 Service Number 1 5 RDS Password Enter Password Clear All Mem Count Clear Fuser Tray1 Roller Tray2 Roller MP Tray Roller Machine Test Switch Test REDUCE_PANEL Modem Test COMPLETE_PANEL ContinuousDial Enter Number Dram Test Rom Test Shading Test Adiust Shading Shading amp Print Print Data Report All Report Protocol Configuration Error Info Usage Page Component Check Supplies Info Service Support ex Test Page Usage Profile Online Support Service Manual ED Samsung Electronics Alignment amp Troubleshooting 6 Data Setup SEND L
7. Alignment amp Troubleshooting 4 1 2 Control Panel CLX 6200ND only AD WE gt NOC c WG GINA tO CO Activates Copy mode Scan Email Activates Scan mode p The toner colors shown below the LCD display co works with the display messages 5 Shows the current status and prompts during an operation Mem Enters Menu mode and scrolls through the available menus O Confirms the selection on the screen Sends you back to the upper menu level 0 Adjusts the document brightness for the current copy job 1 Original Type Selects the document type for the current copy job ID Copy You can copy both sides of the ID Card like a driver s license to a single side of paper Left right arrow Scroll through the options available in the selected menu and increase or decrease values 3 Reduce Enlarge Makes a copy smaller or larger than the original Shows the status of your machine Allows you to print documents on both sides of the paper USB Print Allows you to directly print files stored on a USB Memory device when it is inserted into the USB memory port on the front of your machine 6 Address Book Allows you to search for stored email addresses 7 Number keypad Dials a number or enters alphanumeric characters 8 Stop Clear Stops an operation at any time In ready mode clears cancels the copy options such as the resolution the document type setting the copy size and the number of copies 19 Color Start
8. Copyrights 1995 2007 SAMSUNG All nghts reserved 3 Using SWAS 1 F W upgrade using SWAS SyncThru Web Admin Service Home gt Maintenance 2 CLAN SyncThru Gt Status overview Contact us Sitemap Help am lecht Service za iii LOLI yy Devices Maintenance Settings Version information eyncThru Web Admin Service 4 03 33 Job Accounting Plug in 4 05 91 Service Manual ED Samsung Electronics Alignment amp Troubleshooting 2 F W upgrade using SWAS SyncThru Web Admin Service Firmware Upgrade gt Upgrade check device using IP address fayl Status overview Contact us Sitemap Help TM hes Web AGIT Devices Settinus Maintenance b gt Firmware upgrade gt Upgrade ud Help Choose device Group All M Automated upgrade Upgrade status Model list Device list l m i CLA B210FA Series gece name IP address Location B Firmware upload SetlP Online toner ordering o Device cloning 3 Maintenance gt Firmware upload register firmware fayl Status overview Contact us Sitemap Help Pi O I A 1 r5 ele gi G EN NG 20 qdr Zera Pi co Wi PIPES SE P EP df paa s ura Devices Maintenance D Settings SAMSUN Ga SE V ur Te ur PEN E wm EI rr ur ili PAP AAP Maintenance gt Firmware upload H F
9. MESSAGE LOCATION OF JAM MP Tray In the multi purpose tray Paper Jam 0 Tray 2 In the optional tray Paper jam 0 Paper Jam 0 In the paper feed area and inside the machine Open Close Door Paper Jam 1 Inside the machine Open Close Door Paper Jam 2 Inside the machine and in the fuser area Check Inside Reverse Jam 0 In the fuser area and in the cover of reverse unit area Check Inside Reverse Jam 1 In the rear cover and in the cover of reverse unit area Check Inside Remove Paper Inside rear cover in Rear Cover Duplex Jam 0 Inside the machine Check Inside Duplex Jam 1 In the paper feed area and inside the machine Open Close Door Service Manual ED Samsung Electronics Alignment amp Troubleshooting m Paper Path xii B ae um ma ime ami Mu TTA Service Manual g Samsung Electronics Alignment amp Troubleshooting 4 1 4 1 In the paper feed area If paper is jammed in the paper feed area follow the next steps to release the jammed paper 1 Using the handle completely open the front 3 Close the front cover cover 4 Pull the tray open 2 Carefully remove the paper by pulling in the direction as shown below 5 Remove the jammed paper by gently pulling it straight out as shown below If you cannot find the jammed paper or if there is any resistance removing the paper stop pulling and go to step 3 Service Manual
10. Samsung Electronics Alignment amp Troubleshooting 6 To replace the tray lower the rear edge align it 7 Open the front cover and close it The machine with the slot and slide it into the machine will resume printing 4 1 4 2 In the multi purpose tra When you print using the Multi purpose Tray and the machine detects that there is either no paper or the paper has been improperly loaded follow the next steps to release the jammed paper 1 Check if the paper is stuck in the feeding area 3 Pull the tray out and if so pull it out gently and slowly 4 Open the inner cover while you are pushing the lever with two hands If you cannot find the jammed paper or if there is any resistance removing the paper stop pulling and go to step 2 2 Close the multi purpose tray Service Manual ED Samsung Electronics Alignment amp Troubleshooting 5 Pull the paper out gently 8 Remove the jammed paper by pulling in the direction shown To avoid tearing the paper pull it out gently and slowly 6 Replace the tray If you cannot find the jammed paper or if there is any resistance removing the paper stop pulling and go to step 8 7 Using the handle completely open the front cover 8 Close the front cover firmly The machine will resume printing Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 1 4 3 In the fuser unit area If pa
11. This list shows authorized users who are allowed to use the email function PCL Font List You can print the PCL font list PS3 Font List You can print the PS3 font list Stored Job This list shows the current status of stored job on HDD Completed Job The Completed Job page shows the list of completed print jobs The list contains up to 50 files from the latest print jobs Net Auth Log This list shows users and their IDs who logged in the domain Printing a report 1 Press Menu until System Setup appears on the bottom line of the display and press OK 2 Press the left right arrow until Report appears and press OK 3 Press the left right arrow until the report or list you want to print appears and press OK To print all reports and lists select All Report 4 Press OK when Yes appears to confirm printing The selected information prints out Service Manual ED Samsung Electronics Alignment amp Troubleshooting Configuration Report Date amp Time gt 07 JAN 2007 03 31 SUN Fax Number Fax Name Model Name CLX 6200FX Series Them Status Default Copies 1 99 1 Default Reduce Enlarge Orq 1008 LGL 5LTR 789 Org 100 Default Darkness Light Normal Normal Default Original Type Text Text Photo Text Photo Darkness Liqht Normal Normal Resolution Standard Fine Standard Ring To Answer 1 7 1 Receive Mode Fax Tel Fax Redial Term 1 15 3 Redial Tim s 0 13
12. a problem with the network The speed button or speed dial number you tried to use has no number assigned to it Delete unnecessary fax jobs and retransmit after more memory becomes available Alternatively split the transmission into more than one operation Clear the jam Contact your network administrator Enter the number manually using the number keypad or store the number or address Service Manual ED Samsung Electronics Alignment amp Troubleshooting Message Not Available Try Again Later Meaning Can not perform the task immediately because too many tasks are running at once Suggested Solution Try again when current task is completed NonSAMSUNG The color toner cartridge which the arrow You can select either Stop or Continue with Toner indicates is not a Samsung genuine cartridge the left right arrow v Press OK to toggle the message to Stop or If you select Stop by pressing OK on the Continue control panel the machine stops printing 4 Stop gt If you select Continue the machine keeps printing but the quality cannot be guaranteed If you do not select any the machine will work as Stop is selected Replace the corresponding toner cartridge with a Samsung genuine cartridge One Page is Single page data exceeds the configured mail Reduce the resolution and try again Too Large size Operation You are in the Add Page Cancel Job Check the display to see if there are any Not Assigned opera
13. after ON displayed motor will be run Dev motor will auto stop after 5 seconds and OFF message will be displayed 3 Fan Test Item Description Fuser Fan If OK key is pushed after ON displayed fan will be run Fuser fan will auto stop after 5 seconds and OFF message will be displayed SMPS Fan If OK key is pushed after ON displayed fan will be run SMPS fan will auto stop after 5 seconds and OFF message will be displayed If OK key is pushed after ON displayed fan will be run LSU fan will auto stop after 5 seconds and OFF message will be displayed Reverse Fan If OK key is pushed after ON displayed fan will be run Reverse fan will auto stop after 5 seconds and OFF message will be displayed Service Manual qc Samsung Electronics Alignment amp Troubleshooting 4 Clutch Sol m Ben 0 T1 P up Clutch When OK key is pushed after ON message displayed clutch turn on pick up clutch will be turn off after 5 seconds and OFF message will be displayed T2 P up Clutch When OK key is pushed after ON message displayed clutch turn on pick up clutch will be turn off after 5 seconds and OFF message will be displayed when SCF is not installed not installed message will be displayed MP P up Clutch When OK key is pushed after ON message displayed clutch turn on pick up clutch will be turn off afte
14. dn z Ado Ado dl d2 L YuHOAM N 41oday ony ss uyueq uolnjosey jjnejeg eBueu5 Wd xejdng 9PON adea dn s xe yunr ZIS pueosig uononpey ony 9P0 HEIS NIY BWEN A23 dwe s b nunuo dnjeg Jamsuy oj Bul apoy 9AI929M BulAl o M 9poyJN 1210 qor 2 Beul bed ppv 11oday pues 9AI9293 91NDAS pol N03 pJeMJ0 4 1210 xu ld pues ULI jelpay pues Aejag seul EIpaY puss Hin 55 dnjas Xey xe Samsung Electronics S S R 5 O m o Lei Alignment amp Troubleshooting 4 1 5 3 Maintenance This chapter provides information for maintaining your machine and the toner cartridge This chapter includes Printing reports e Adjusting the color contrast Clearing memory Cleaning your machine e Maintaining the cartridge Replacing the toner cartridge Replacing the Paper Transfer Belt Maintenance parts Managing your machine from the website Checking the machine s serial number il PRINTING REPORTS Your machine can provide various reports with useful information you will need The following reports are available REPORT LIST Configuration Supplies Info DESCRIPTION This list shows the status of the user selectable options You may print this list to confirm your changes after changing settings This list shows the current status of co
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16. from side to side to evenly securely latched distribute the toner 4 Slide the toner cartridge back into the machine Service Manual ED Samsung Electronics Alignment amp Troubleshooting m REPLACING THE TONER CARTRIDGE The machine uses four colors and has a different toner cartridge for each one yellovv Y magenta M cyan C and black K The status LED and the toner related message on the display indicates which each individual toner car tridge should be replaced For the CLX 6200FX CLX 6210FX CLX 6240FX incoming faxes are saved in memory At this stage the toner cartridge needs to be replaced Check the type of toner cartridge for your machine 1 Turn the machine off then wait a few minutes 4 Take a new toner cartridge out of its package for the machine to cool 2 Using the handle completely open the front r cover 5 Holding both handles on the toner cartridge thoroughly rock it from side to side to evenly distribute the toner 3 Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine 6 Place the toner cartridge on a flat surface as shown and remove the paper covering the toner cartridge by removing the tape Service Manual Samsung Electronics Alignment amp Troubleshooting 7 Make sure that the color of the toner cartridge 8 Close the front cover Make sure that the cover matc
17. resume printing Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 5 System setup 4 1 5 1 Accessing to menus The next steps are the example to print the menu map of this machine and they are the general way to select menu and configure your machine 1 Make sure your machine is properly connected all the necessary cables and turn on the machine 2 Press the Menu button until you see the menu ex Information you want on the bottom line of the dis play 3 Press the Enter button to access the menu 4 Press the Left right arrow buttons until the menu item ex Menu Map you want displays on the bottom line 5 Press the OK button to confirm the selected item 6 Press the Left right arrow buttons until the menu item ex Print you want displays on the bottom line 7 Press the OK button to process your selection save your input or selection An asterisk appears next to the selection on the display indicating that it is now the default 8 To exit the menu press the Back button repeatedly or the Stop button Service Manual ED Samsung Electronics Alignment amp Troubleshooting puss ANS dl i ew 3 Aiouau gen yinejag buruo dnjas ueos 40109 UE uonnjosey 21 ULIS o AWs 2 40102 ueag uonnjosey d4 1 jeuibug o ZIS UEIS 413 15 p nunuo ainjea4 UEIS r 4 yp ds punos uue v punos Aay
18. 1 Open the DADF cover 2 Remove the DADF rubber pad from the DADF as shown AM E 7 6 Close the ADF cover 1 DADF rubber pad 3 Insert a new DADF rubber pad into place 4 Close the DADF cover Service Manual qc Samsung Electronics Alignment amp Troubleshooting m MANAGING YOUR MACHINE FROM THE WEBSITE If you have connected your machine to a network and set up TCP IP network parameters correctly you can manage the machine via Samsung s SyncThru Web Service an embedded web server Use SyncThru Web Service to View the machine s device information and check its current status Change TCP IP parameters and set up other network parameters Change the printer properties Set the machine to send email notifications to let you know the machine s status Get support for using the machine To access SyncThruo Web Service 1 Start a web browser such as Internet Explorer from Windows 2 Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go Your machine s embedded website opens m CHECKING THE MACHINE S SERIAL NUMBER When you call for service or register as a user on the Samsung website the machine s serial number may be required You can check the serial number by taking the following steps 1 Press Menu until System Setup appears on the bottom line of the display and press OK 2 Press the left right arrow u
19. 33 Service Manual ED Samsung Electronics Alignment amp Troubleshooting 6 Maintenance gt Firmware Upgrade gt Upgrade choose firmware n 2 u fayl Status overview Contact us Sitemap Help gt A P F e 2 D 2 Dura LP LAN EN an in Saree Lef ee d r an a up zr EN PM PR VE PPP ID EP ITOT Web Admin Service PM Devices Maintenance Settings SAMSUNG Maintenance gt Firmware upgrade gt Upgrade 2 Help Choose firmware E Firmware upgrade Firmware file list Automated upgrade Upgrade status o Firmware upload Hu SetlP na Fila nama hAnrlal namo Firrmarara varecinn Printer 1020 1 00 00 546 4 CLX6210FX S V1 00 00 846 Online toner ordering o Device cloning Back Next gt Version 4 0333 opyrightt 1995 2005 gA 6 Maintenance gt Firmware Upgrade gt Upgrade choose firmware fayl Status overview Contact us Sitemap Help Devices Maintenance 1 Settings gt Firmware upgrade gt Upgrade Help a Firmware upgrade Selected firmware gt Automated upgrade Maintenance Upgrade status File name lily20 V1 00 00 846 hd o Firmware upload Type Printer SetlP Model name CLX 6210FX Series n Online toner ordering Firmware version V1 00 00 846 n Device cloning Device list dress ade Im odel name Device name Location 10 88 195 2
20. 43 CLX 6210FX Series SECOOO0FOAQ0000 Service Manual qc Samsung Electronics Alignment amp Troubleshooting Maintenance gt Firmware Upgrade gt Upgrade H 2 dp fayl Status overview Contact us Sitemap Help Wob Adrnin Service ht fi fs fides sr P gl gn Clg aol IPOD PIPS 7777777777 6 7777 7 PISI PPT 7 a 2 gt Firmware upgrade gt Upgrade Help Maintenance a Firmware upgrade Upgrade schedule Automated upgrade Start now 3 gt Upgrade status Schedule n Firmware upload Gelb n Online toner ordering o Device cloning Maintenance gt Firmware Upgrade gt Upgrade Done S IM ed Status overview Contact us Sitemap Help R k j 1 fi it x Maintenance gt Firmware upgrade Upurade status 4 2 Help Firmware upgrade ur c 0 0 0 2 Upgrade Jotatus Device name Model name IP address Firmware type Automated Upgrade SELODDOFOAD CLA 6210F S 10 88 195 243 Printer Upgrade status Firmware upload SetlP Online toner ordering Device cloning Clear completed Cancel upgrade Version 4 03 33 Copyright 1995 2005 SAMSUNG All rights reserved Service Manual g Samsung Electronics Alignment amp Troubleshooting 4 1 5 6 EDC Mode M Method to enter 1 Power On the prin
21. 7 Send Report Qn Off On Err Auto Report On Off n Auto Reduction On off on Discard Size 0 30 20 mm RCV Start Code 0 9 QA DRPD Mode On Off Off Paper Size Tray 1 Tray 2 Letter AA4 M BA Paper Size MP Tray Letter A4 A4 Paper Size Manual Feeder Letter A4 Ad Copy Tray Tray 1 Tray 2 Auto Fax Tray Tray 1 Tray 2 Auto Paper Type Tray 1 Tray 2 Plain Paper Bond Plain Paper Plain Paper Paper Type MP Tray Plain Paper Bond Plain Paper Paper Type Manual Feeder Plain Paper Bond Plain Paper Send Forward RCV Forward On of Off Off Junk Fax Setup On o off Secure Receive On Off off Prefix Dial Fax Number Stamp RCV Name on off Off ECH Mode On off On Image TCR On Off n Speaker On Off Comm Ringer Off Low Mid Key Sound On Off Off Alarm Sound On Off On Clock Mode 12 Hours 24 Hours 24 Hours Language Enqlish FRANCAIS English Default Mode Fax Copy Copy Powor Savo 5 10 15 20 Min Timeout 15 30 60 30 Sec Scan PWR Save 0 5 1 2 0 5 Hour s Altitude Ad ustment Normal High 1 Normal Color Adjustment Color K C M Y 0 0 0 0 Firmware Engine Version 1 00 00 90 10 07 2007 1 00 79 Emulation Version PCLSCe 5 33 09 28 2007 PCL6 5 59 10 05 2007 PS3 V1 19 07 10 04 2007 SPL C 5 32 08 27 2007 PDF V1 00 46 06 22 2007 SCF Version 1 00 02 USB Serial IP Address Memory Size 10 240 15 54 384 Mbyte Service Manual ED Samsung Electronics
22. Alignment amp Troubleshooting 4 Adjustment and Troubleshooting This chapter describes some of the main service procedures including Using the Tech mode Clearing paper jam and test patterns Tips for avoiding paper jams Clearing paper jams Solving other problems 4 1 Alignment and Adiustments 4 1 1 Control Panel CLX 6200FX CLX 6210FX CLX 6240FX only Qelb CCP3 D 1 opeed buttons Allows you to store frequently dialed fax numbers and enter them with the touch of a few buttons Allows you to shift the speed buttons to access numbers 16 through 30 Address Book Allows you to store frequently used fax numbers in memory or search for stored fax num bers or email addresses e apy Pas Gas made oo gt Copy 4 DN 6 F ET Service Manual que Samsung Electronics Alignment amp Troubleshooting F e 7 21 USB Print Allows you to directly print files stored on a USB Memory device when it is inserted into the USB memory port on the front of your machine Number keypad Dials a number or enters alphanumeric characters On Hook Dial Engages the telephone line 24 Stop Clear otops an operation at any time In ready mode clears cancels the copy options such as the darkness the document type setting the copy size and the number of copies Color Start Starts a job in Color mode Black Start Starts a job in Black and White mode Service Manual qc Samsung Electronics
23. EVEL You can set the level of the transmission signal Typically the Tx level should be under 12 dBm Caution The Send Fax Level is set at the best condition in the shipment from factory Never change set tings arbitrarily DIAL MODE This function can choose dial method Default Dial Dial Pulse MODEM SPEED You can set the maximum modem speed Communication is done with modem speed automatically set at lower speed when communicating with a slower speed modem since communication is done on the standard of the side where modem speed is low for transmission reception It is best set 33 6Kbps as default setting ERROR RATE When the error rate is about exceed the set value the Baud rate automatically adjusts to 2400 bps This ensures that the error rate remains below the set value You can select the rate between 5 and 10 CLEAR ALL MEMORY The function resets the system to factory default settings This function is used to reset the system to the initial value when the product is functioning abnormally All the values are returned to the default values and all the information which was set by the user will be erased lt Method gt 1 Select the MEMORY CLEAR at the TECH MODE 2 Push the ENTER button 3 Select you country There are four country groups Refer to the table below 4 Push the ENTER button then it will clear all memory NOTICE Always perform a memory clear after replacing the main board Otherw
24. Starts a job in Color mode 20 Black Start Starts a job in Black and White mode EN Ls D D KJ EJ Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 1 3 LED Function The color of the Status LED indicates the machine s current status Status LED Off Description The machine is off line The machine is in Power Save mode When data is received or any button is pressed it switches to on line automatically Green Blinking On Red Blinking When the green LED slowly blinks the machine is receiving data from the computer When the green LED slowly rapidly the machine is printing data The machine is powered on and can be used Aminor error occurs and the machine is waiting an error to be cleared Check the display message The toner cartridge is low Order a new toner cartridge You can temporarily improve print quality by redistributing the toner On Aproblem has occurred such as a paper jam opened cover or no paper in the tray so that the machine can not continue the job Check the message on the display The toner cartridge is low empty or needs to be installed a new one Service Manual qe Samsung Electronics Alignment amp Troubleshooting 4 1 4 Jam Removal m Clearing paper jams When a paper jam occurs the warning message appears on the display screen Refer to the table below to locate and clear the paper jam
25. Usage Meter Count Mono Simplex Print Count Color Simplex Print Count Mono Duplex Print Count Color Duplex Print Count Mono Simplex Copy Count Color Simplex Copy Count Mono Duplex Copy Count Color Duplex Copy Count Mono Simplex Fax in Count Color Simplex Fax in Count Mono Duplex Fax in Count Color Duplex Fax in Count Mono Simplex Report Count Color Simplex Report Count 3 impressions 10 impressions impressions O impressions O impressions O impressions O impressions O impressions O impressions impressions impressions Di impressions 2 impressions O impressions Alignment amp Troubleshooting 3 sheets 10 sheets O sheets O sheets O sheets O sheets O sheets O Sheets O sheets O sheets O sheets O sheets 2 sheets Sheets Date amp Time Fax number Fax Name Model Name shows actual printed date of configuration pages Fax number Fax Model name Options shows various options set up in the printer Firmware Emulation version shows date and version of firmware emulation PCL5Ce PS3 PCL6 SPL C IP Address Memory Size shows the IP address and memory installed in the printer Service Manual qc Samsung Electronics Alignment amp Troubleshooting Supplies Information Report Dale amp Time 07 JAN 2007 03 31 SUN Fax Number Fax Name Model Name 4 CLX 6200FX Series D Total Page Count 10 5 Page s color mono
26. a refilled cartridge Store toner cartridges in the same environment as your machine To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Expected cartridge life The life of the toner cartridge yield depends on the amount of toner that print jobs require The actual num ber may also be different depending on the print density of the pages you print on and the number of pages may be affected by operating environment printing interval media type and media size If you print a lot of graphics you may need to change the cartridge more often Redistributing toner When a toner is low faded or light areas may appear It is possible that colored images may be printed with incorrect colors due to flawed mixing of toner colors when one of the colored toner cartridges is low on toner You can temporarily improve print quality by redistributing the toner The toner related message saying that the toner is low may appear on the display The SmartPanel program window appears on the computer telling you which color cartridge is low on toner 1 Using the handle completely open the front 2 Grasp the handles on the toner cartridge and cover pull to remove the cartridge from the machine Service Manual Samsung Electronics Alignment amp Troubleshooting 3 Holding both handles on the toner cartridge 5 Close the front cover Make sure the cover is thoroughly rock it
27. aintenance appears 3 Press the left right arrow until Color appears and press OK 4 Press the left right arrow until the menu you want appears on display and press OK Custom C olor Allows you to adjust contrast color by color Default optimizes color automatically Manual Adjust allows you to manually adjust the color contrast for each cartridge Default setting is rec ommended for getting best color quality Auto Color Reg Allows you to adjust the position of print color texts or graphics to match the original file on your screen 5 Press Stop Clear to return to ready mode m CLEARING MEMORY You can selectively clear information stored in your machine s memory 1 Press Menu until System Setup appears on the bottom line of the display and press OK 2 Press the left right arrow until Clear Setting appears and press OK 3 Press the left right arrow until the item you want to clear appears OPTIONS DESCRIPTION All Settings Clears all of the data stored in memory and resets all of your settings to the factory default Fax Setup Restores all of the fax options to the factory default Copy Setup Restores all of the copy options to the factory default Scan Setup Restores all of the scan options to the factory default System Setup Restores all of the system options to the factory default Network Restores all of the network options to the factory default Address Book Clears all of the fax number and email ad
28. ately redial or Stop Clear to cancel the redial operation Service Manual qc Samsung Electronics Alignment amp Troubleshooting Message Reverse Jam 0 Check Inside Meaning Paper has jammed in the paper fuser area and In the cover of reverse unit area Suggested Solution Clear the jam Reverse Jam 1 Check Inside Scanner locked Self Diagnostics Temperature Self Diagnostics LSU Paper has jammed In the cover of reverse unit area or in the rear cover The scanner module is locked The engine in your machine is checking problems detected The LSU Laser Scanning Unit in your machine is checking problems detected Clear the jam Unlock the scanner and press Stop Clear Wait a few minutes Wait a few minutes Send Error There is a problem in SMTP authentication Configure the authentication setting AUTH Send Error There is a problem in DNS Configure the DNS setting DNS send Error There is a problem in POPS Configure the POPS setting POP3 Send Error There is a problem in SMTP Change to the available server SMTP Send Error There is a problem on the network interface Configure your network interface card Wrong Config Toner Empty v Toner Exhausted card The color toner cartridge has run out The machine stops printing Press OK to toggle the message to Stop Continueor Black Only Stop gt If the black toner cartridge is empty Black Only messagedoe
29. charger may be damaged and contaminated with foreign matter Or paper particles Replace the Imaging Unit and test again Service Manual ED Samsung Electronics Alignment amp Troubleshooting 5 Light Image Description The printed image is light with no ghost Check and Cause Develop roller is contaminated or the toner is almost empty Replace the Imaging Unit and try to print out again 2 Bad contact caused by dirty terminals on the Imaging Unit or set Clean the cartridge and set contacts Gently clean dirt from inside of the set Replace the HVPS if the problem are not solved by the above four instructions 3 Abnormal output from the HVPS Service Manual ED Samsung Electronics Alignment amp Troubleshooting 6 Dark image or Black Description The printed image is dark Check and Cause Check the state ifthe connector 1 No charge voltage in the engine board which connects the engine board and HVPS 2 Charge voltage fault due to bad contact between toner cartridge and set contacts Clean the high voltage charge terminals Note if 1 and 2 do not solve the problem persists replace the HVPS Service Manual ED Samsung Electronics Alignment amp Troubleshooting 7 Uneven Density Description Print Density is uneven between left and right Digital Printer Digital Printer Digital Printer Digital Printer 1 The pressure
30. ck and Cause Replace scanning unit Ass y 1 If the scanner glass was broken Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 2 5 OPE Problems 1 Nothing Displayed on LCD Description LCD does not display anything Check if the LCD wasn t displayed YES Check if the OPE s l YES connection cable was connected well with Main Boardl NO After connected NG well Try to reboot Replace OPE Unit Assy the printer OK Try to reboot the printer NG l Replace Main Board Try to reboot the printer End OK End End Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 2 6 Other Problems 1 Fusing Problems Low Heat Error In warm up When the Fuser is under 50 for 45 seconds and more In ready When the Fuser is under 130 C for 10 seconds and more In Printing state When the Fuser is under 40 c of target temperature for 10 seconds and more Over Heat Error When the set is over 210 C for 4 seconds and more Service Manual ED Samsung Electronics Alignment amp Troubleshooting Fuser error Description A message below is displayed in a LCD panel Open Heat Error Cycle Power Low Heat Error Cycle Power Over Heat Error Cycle Power check AC wire and other connector remove the Fuser Assy and measure the resistance value Is the Resistance value correct replace the SMPS a
31. cloth wipe away any dust and spilled toner from the toner cartridges area and their cavities 3 Grasp the handles on the toner cartridge and pull to remove the cartridge from the machine Service Manual Samsung Electronics Alignment amp Troubleshooting 6 Locate the long strip of glass LSU inside the 7 Reinstall all the compartments into the cartridge compartment and gently swab the machine and close the front cover glass to see if dirt turns the white cotten black ee 8 Plug in the povver cord and turn the machine on Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies We suggest that you clean the scan unit at the start of each day and during the day as needed 1 Slightly dampen a soft lint free cloth or paper 4 Wipe the underside of the scanner lid and white towel with water sheet until it is clean and dry 5 Close the scanner lid 2 Open the scanner lid 3 Wipe the surface of the scanner glass and DADF or ADF glass until it is clean and dry Service Manual Samsung Electronics Alignment amp Troubleshooting m MAINTAINING THE CARTRIDGE Toner cartridge storage To get the most from the toner cartridge keep the following guidelines in mind Do not remove the toner cartridge from its package until ready for use Do not refill the toner cartridge The machine warranty does not cover damage caused by using
32. dress entries stored in memory Sent Report Clears all records of sent faxes and emails Fax RCV Report Clears all records of received faxes NetScan Report Clears the information on network scan sessions in memory 4 Press OK when Yes appears 5 Press OK again to confirm clearing 6 Repeat steps 3 through 5 to clear another item 7 Press Stop Clear to return to ready mode Service Manual ED Samsung Electronics Alignment amp Troubleshooting m CLEANING YOUR MACHINE To maintain print and scan quality follow the cleaning procedures below each time the toner cartridge is replaced or if print and scan quality problems occur Cleaning the outside Clean the cabinet of the machine with a soft lint free cloth You can dampen the cloth slightly with water but be careful not to let any water drip onto or into the machine Cleaning the inside During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears or reduces these problems 1 Turn the machine off and unplug the power 4 Press the green release handle to release the cord Wait for the machine to cool down paper transfer belt Holding the handle on the paper transfer belt lift it out of the machine 2 Using the handle completely open the front cover 5 With a dry lint free
33. force in the left and right springs of the transfer roller is noteven the springs are damaged the transfer roller is improperly installed or the transfer roller bushing or holders are damaged Replace the left and right bush and spring assemblies Replace the toner KIT and try to print out 2 Toner lis low 3 The toner level is not even in the toner cartridge roller due to the damaged blade Replace the Imaging Unit Service Manual qc Samsung Electronics Alignment amp Troubleshooting 8 Strain in the Face of the Page Description The background on the face of the printed page strained 6 DigitakPrintei Digital Printer DigitalsPrint amp r DigitalsPritifei Toner leakage due to improperly sealed Imaging Unit dee lege WE Ne 2 Poor Toner cartridge OPC cleaning Replace the Imaging Unit Service Manual ED Samsung Electronics Alignment amp Troubleshooting 9 Strains on Back of Page Description The back of the page is strained at 43 9 or 75 5 mm intervals Digital Printer Digital Printer 1 PTB Cleaning Defect Replace PTB Unit Replace PTB Unit 2 PTB belt damage Service Manual ED Samsung Electronics Alignment amp Troubleshooting 10 Uneven Density Description Print Density is uneven between left and right Digital Printer Digital Printer Digital Printer Digital Printer 1 The pressure force in the lef
34. g through the Actuator Feed Feed Actuator may be defective Reassemble the Actuator Feed and spring Actuator if the movement is bad Replace if necessary Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 JAM 2 If the paper is rolled in the Fuser Roller his occurs when a Guide claw is broken away damaged or deformed It occurs when the Heat Roller or Pressure Roller is seriously contaminated with toner If the paper is stuck in the fuser disassemble the fuser and remove the jammed paper and clean the surface of the pressure roller with dry gauze Check all ribs umma un Am Service Manual ED Samsung Electronics Alignment amp Troubleshooting 5 Reverse JAM 0 Remove the jammed paper 1 Check the motor amp gears in the reverse unit Replace if required TUWA NN Service Manual qu Samsung Electronics Alignment amp Troubleshooting 6 Rear Cover 1 Check the cover reverse exit Remove the jammed paper A MI Rz FSA Xu h Service Manual ED Samsung Electronics Alignment amp Troubleshooting 7 Reverse JAM 1 Remove the jammed paper 1 Check the reverse top cover Replace if required EN AN PA Service Manual ED Samsung Electronics Alignment amp Troubleshooting 8 Paper rolled in the fuser Description Paper rolled around fuser rollers or Concert
35. he Scroll buttons until Maintenance appears and press OK 3 Press the Scroll buttons until CLR Empty Msg appears and press OK 4 Press the left right arrow until the color menu you want appears on display and press OK 5 Select On and press OK 6 Now the Toner Empty message does not appear but the Replace Toner message will remain for remind ing you that the new cartridge needs to be installed for quality m REPLACING THE PAPER TRANSFER BELT The life of the paper transfer belt is approximately 50 000 black and color pages When the life span of the paper transfer belt you have to replace it The transfer belt related message appears on the display telling it s replacement e SmartPanel program window appears on the computer telling you the paper transfer belt needs to be replaced 1 Turn the machine off then wait a few minutes for the machine to cool 2 Using the handle completely open the front cover 3 Press the green release handle to release the paper transfer belt Holding the handle on the paper transfer belt lift it out of the machine R ay Se 7 u WN 4 Take a new paper transfer belt out of its package Service Manual Samsung Electronics Alignment amp Troubleshooting 5 Holding the handle on the new paper transfer 6 Lower the paper transfer belt until it is parallel belt align it with the slots on the inside of the with the front c
36. hes the color slot and then grasp the is securely latched and then turn the machine handles on the toner cartridge Insert the on cartridge until it clicks into place Sending new toner notification You can set your machine to automatically send a fax to your service company or dealer to notify them that your machine requires a new toner cartridge when the toner cartridge needs to be replaced The fax num ber needs to be set by your dealer prior to using this feature otherwise the machine cannot send a notifica tion even though you turn this service on CLX 6200FX CLX 6210FX CLX 6240FX only Press Menu until System Setup appears on the bottom line of the display and press OK Press the left right arrow until Maintenance appears and press OK Press the left right arrow until Remote Service appears and press OK Enter a password and press OK Re enter the password and press OK Press the left right arrow to select On and press OK Press Stop Clear to return to ready mode Jo tr Once this feature has been enabled you need to enter the password each time you disable or enable it Service Manual ED Samsung Electronics Alignment amp Troubleshooting Clearing the Toner Empty message When the Toner Empty message appears you can configure not to see this message again not to disturb you 1 Press Menu until System Setup appears on the bottom line of the display and press OK 2 Press t
37. ina jam After disassembling the fuser clean contamination from between the heat roller and the thermistor and 1 Contamination of the pressure roller or heat roller also clean contamination from the pressure roller Clean the surface of the rollers with IPA or water Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 2 4 Copy Problems 1 Defective Image Quality Description 1 Background occured or Copy quality is not good 2 CCDM Lamp do not turn on Check and Cause 1 Check the shading profile Replace the CCDM Replace the FFC Cable 2 Check the FFC Cable 3 SOC is error on the Main Board Replace the Main Board 4 Check the 24V on the CCD I F connector amp Fuse on the SMPS Replace the SMPS Service Manual ED Samsung Electronics Alignment amp Troubleshooting 2 Scan Lock Error Description CCDM do not move and displayed Scanner Lock on the LCD Panel Check and Cause 1 Check the CCD Home Sensor Replace the CCDM Home Sensor 2 Check the Motor Driver A3983 on the Scan Joint Board Replace the Scan Joint Board 3 Check the 24V Fuse on the SMPS Replace the SMPS Connect the CCDM with a belt correctly 4 Check the connection of CCDM with a belt Service Manual qu Samsung Electronics Alignment amp Troubleshooting 3 Glass Broken Description Scanner glass was broken Che
38. irmware upgrade vl pe 0000 F nam REESE Firmware version SetlP Online toner ordering o Device cloning Add firmware Version 4 03 33 Copyright 1995 2005 SAMSUNG All rights reserved Delete firmware Service Manual ED Samsung Electronics Alignment amp Troubleshooting Maintenance gt Firmware Upload upload firmware all Status overview Contact us Sitemap Help 4 Maintenance 1 Settings Firmware upload te Help O Firmware upgrade Choose file 2 Firmware upload Devices Maintenance D SetlP C Mily20 S1 DO DO B4B hd menm O Online toner ordering i Device cloning Firmware type Printer hd Model name CL B210FX Series ba Firmware version 1 00 00 846 Apply Cancel Version 4 03 33 Copyright 1995 2005 SAMSUNG All rights reserved 4 Maintenance gt Firmware Upload confirm uploaded firmware end Status overview Contactus Sitemap Help Devices Maintenance Maintenance gt Firmware upload H Firmware upgrade 2 Firmware upload Firmware file list D SetlP File mama hindel nama Firmware ware nn llalnarl data Printer 1020 1 00 00 846 026210 S 1 00 00 646 20074 82 3 H Online toner ordering o Device cloning Add firmware Delete firmware Copyright 1995 2005 SAMSUNG All rights reserved Version 4 03
39. ise the system may not operate properly Service Manual ED Samsung Electronics Alignment amp Troubleshooting Machine Test SWITCH TEST Use this feature to test all keys on the operation control panel The result is displayed on the LCD window each time you press a key MODEM TEST Use this feature to hear various transmission signals to the telephone line from the modem and to check the modem If no transmission signal sound is heard it means the modem part of the main board malfunctioned DRAM TEST Use this feature to test the machine s DRAM The result appears in the LCD display If all memory is working normally the LCD shows lt lt O K gt gt ROM TEST Use this feature to test the machine S ROM The result and the software version appear in the LCD display PATTERN TEST Using this pattern printout you can check if the printer mechanism is functioning properly It is needed in the production progress Service person doesn t need to use it SHADING TEST The function is to get the optimum scan quality by the specific character of the CCD Charge Coupled Device If the copy image quality is poor perform this function to check the condition CCD unit lt Method gt 1 Select the ADJUST SHADING at the TECH MODE 2 Push the SET UP button then an image will be scanned 3 After the scan CCD SHADING PROFILE will be print out 4 f the printed image is different to the image the CCD is defect NOTICE When y
40. lectronics Alignment amp Troubleshooting 7 DEV Control item Description Charger OK key is pushed after ON displayed Charger voltage vvill be turned on Dev DOY OK key is pushed after ON displayed Dev DC Y vvill be turned on Dev DC M OK key is pushed after ON displayed Dev DC M will be turned on key is pushed after ON displayed Dev DC C will be turned on Dev DC K OK key is pushed after ON displayed Dev DC K will be turned on Dev AC Y OK key is pushed after ON displayed Dev AC Y will be turned on Dev AC M OK key is pushed after ON displayed Dev AC M will be turned on Dev AC C OK key is pushed after ON displayed Dev AC C will be turned on Dev AC K OK key is pushed after ON displayed Dev AC K will be turned on Dev TR Y OK key is pushed after ON displayed Dev TR Y will be turned on Dev TRM OK key is pushed after ON displayed Dev TR M will be turned on key is pushed after ON displayed Dev TR C will be turned on Dev TR K OK key is pushed after ON displayed Dev TR K will be turned on P Charger OK key is pushed after ON displayed Paper Charger will be turned on 8 Reset Param Item Description Reset Color Reg YES is Selected reset color registration starts Take care of this menu because all color regi data is initialized
41. ller life 100 000 sheets has expired 4 Damaged cleaning blade in the Imaging Unit Replace the Imaging Unit Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 2 3 The cause and solution of the paper feeding 1 Wrong Print Position Description Printing begins at wrong position on the paper Wrong sensor timing caused by defective feed sensor actuator Replace the defective actuator Service Manual ED Samsung Electronics Alignment amp Troubleshooting 2 JAM 0 Description 1 Paper does not exit from the cassette 2 Jam 0 occurs when the paper feeds into the printer 1 Check the Solenoid by using Tech Mode Replace the solenoid 2 Check the cassette knock up plate and springs Repair replace as required Clean with soft cloth dampened with IPA Isopropyl Alcohol or water Replace if required 3 Check the paper separator pad Clean with soft cloth dampened with IPA lsopropyl Alcohol or water Replace if required 4 Check the pick up roller for contamination and correct ass em bl 5 If continuous clusters occur check all rollers between pick up and registration sensor Ensure all rollers are clean and free to operate correctly Service Manual Samsung Electronics Alignment amp Troubleshooting 3 JAM 1 Check and Cause 2 f the recording paper is stuck in the exit roller and in the fuser just after passin
42. n PBA error LCD Panel error Yes Yes Refer to Error Massage Chapter 4 1 65 Yes No Refer to Solution of Image Problem Yes om Service Manual Samsung Electronics Alignment amp Troubleshooting 4 2 2 The cause and solution of image quality 1 Vertical Black Line and Band Description 1 Straight thin black vertical lines are shown in the print out 2 Dark black vertical bands are shown in the print out 1 Damaged Developer roller deformed Doctor blade or cleaning blade in the toner cartridge Replace the toner Cartridge and test again 2 Scratched surface of the charge roller in the toner cartridge Replace the toner Cartridge and test again 3 Damaged paper transfer Belt PTB or Contaminated on PTB Replace the PTB unit and test again 4 Contaminated on paper charge roller Replace the PTB unit or Cleaning the paper charge roller End Service Manual ED Samsung Electronics Alignment amp Troubleshooting 2 Vertical White Line Description White vertical voids in the image igita Printer igita Printer igita Printer igita Printer Clean the LSU window with recommended cleaner IPA 1 Contamination of the window or internal lenses of LSU mirror Clean the window with a clean cotton swab If dir is inside the LSU replace LSU 2 Foreign objec
43. nd Main board in sequence 1 open replace a Fuser Assyy if the same error occurs again after replacing the thermostat 2 different resistance value replace a Fuser Ass y if the same error occurs again after examining the assembly status Service Manual Samsung Electronics Alignment amp Troubleshooting 2 No Power 1 Description When system power is turned on all LED on the operator panel do not come on NO 1 check the each connector certainly gt 2 Replace the power supply cord or SMPS cause open the fuse in SMPS Is the Green LED on the Main board is ON try again after replacing the Main board Service Manual g Samsung Electronics Alignment amp Troubleshooting 2 No Povver 2 Description When system power is turned on you can hear short beep sound continuously No working and periodical beep sound check the each harness and connector especially SMPS and Engine harness NO go to the no power 1 section Power off and Power on is it still beep sound Is the Red LED on the Main board is ON YES remove the all connectors in Main board without Engine connector You have to find the short board Power off and connect the harness in order below LSU connector Power off and Power on is it still BLDC motor connector beep sound if you find the short board or harness replace that part with new one try again after re
44. nsumables in your machine Address Book This list shows all of the fax numbers and email addresses currently stored in the machine s memory Send Report This report shows the fax number the number of pages the elapsed time of the job the communication mode and the communication results for a particular fax job You can set up your machine to automatically print a transmission confir mation report after each fax job Sent Report This report shows information on the faxes and emails you have recently sent You can set the machine to automatically print this report every 50 communications Fax RCV Report This report shows information on the faxes you have recently received Schedule Jobs Junk Fax Report Network Info This list shows the documents currently stored for delayed faxes along with the starting time and type of each operation This list shows the fax numbers specified as junk fax numbers To add or delete numbers to or from this list access the Junk Fax Setup menu This list shows information on your machine s network connection and configuration NetScan Report This report shows information for the Network Scan records including IP address time and date the number of pages scanned and results This report is automatically printed every 50 network scan jobs Service Manual qu Samsung Electronics Alignment amp Troubleshooting REPORT LIST DESCRIPTION User Auth List
45. ntil Maintenance appears and press OK 3 Press the left right arrow until Serial Number appears and press OK 4 Check your machine s serial number 5 Press Stop Clear to return to ready mode Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 1 5 4 Periodic Defective Image If an image defects appears at regular intervals on the printed paper it is due to a faulty or damaged roller Refer to the table below and check the condition of the appropriate roller No Roller Period Phenomenon 1 OPC Drum 75 4mm White and Black Spots 2 Charge Roller 26 7mm VVhite Black Spot and Periodic Band 3 Supply Roller 40 8 41mm Periodic Band by little difference of density 4 Developing Roller 30 6mm YMC White Spot Horizontal black band 32 5mm K 5 Transfer Roller 43 9mm Periodic Band by little difference of density 6 Gap ring 39 0mm Periodic Band 7 Fusing Belt 127 0mm White Black Spot Service Manual qc Samsung Electronics Alignment amp Troubleshooting Pick up Roller Charge Roller Regi Roller MP Roller Exit Roller Deve Roller 11 Duplex Roller Transfer Roller 12 Reverse middle Roller 13 Reverse Exit Roller Heat Roller Pressure Roller Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 5 5 F W Upgrade USB and Network port are used to F W upgrade Network applications SWAS SWS can be used for network port upgrade Notice In special m
46. ode upgrade kernel waste header information for CLX 62x0 CLX 6240 You have to check F W ROM file with MFP set This mode is ONLY service mode not user mode 1 Using button F W Upgrade using USB Port CWWINDOWSWsystem32We m lol xi Make sure connecting Printer to the computer d E E38 flan with a USB cable D Vsusblist2 lily20 V1 00 00 846 hd USBLIST2 Version 1 0 08 20 2002 Upgrade in Ready mode j i y Send ROM image file via USB cable in Sls ka Printing deer degen Ready mode Printing complete D M Kc Upgrade in Special mode Power ON with pressing STOP key two times Change LCD message Wait Image 4 Ld Send ROM image file via USB cable Copy Scan Email dE CUTE ax op Stop Clear Cu Ga b il IK Be Fit 1 Orig nal Type USR Print 4 5 6 f SS DOO a Colar uns k Service Manual ED Samsung Electronics Alignment amp Troubleshooting 2 Using SWS F W upgrade using SVVS Sync Thru Web Service Home gt Maintenance gt Firmware Upgrade wr du Esch Web Service hy EJ mr he O zm Contact us Site Map SyncThru_ piya Web Service gt Home Information Machine Settings Network Settings TU Maintenance Support Ed gt Firmware Upgrade gt gt Firmware Upgrade gt Firmware Upgrade Security File D Mily20_V1 00 00 846 hd ERE a1 ES Select Language English imi Upgrade
47. op pulling and turn the release knob to the direction as shown to remove themisfed paper You can turn the exit roller easy by Indicated green roller A Close the cover of reverse unit Service Manual Samsung Electronics Alignment amp Troubleshooting 5 Lowering down the scan unit gently and slowly 6 After removing the jammed paper check for until it is completely closed Make sure that it is paper which may be jammed in other parts of securely latched the machine Be careful not to pinch your fingers 7 Close the rear cover If you cannot find the jammed paper or if there is any resistance removing the paper stop pulling and go to step 6 Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 1 4 5 In the optional tra If paper is jammed in the optional Tray follow the next steps to release the jammed paper 1 Pull the optional Tray open After you pull it all 3 Slide the tray back into the machine and close the way out lift up the front part of the tray the two jam covers slightly to release the tray from the machine 4 Open the front cover 2 If you see the jammed paper remove the paper from the machine by gently pulling it straight out as shown below 5 Pull the jammed paper out in the direction shown To avoid tearing the paper pull it out gently and slowly 6 Close the front cover firmly The machine will
48. ou test CCD make sure that the cover is closed Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 6 Error Message Messages appear on the control panel display to indicate the machine s status or errors Refer to the tables below to understand the messages meaning and correct the problem if necessary Messages and their meanings are listed in alphabetical order xxx indicates the media type yyy indicates the tray Message COMM Error Incompatible Meaning The machine has a communication problem The machine has received a fax from vvhich is registered as a junk fax Suggested Solution Ask the sender to try again The received fax data will be deleted Reconfirm junk fax setup Line Error No Answer Stop Pressed yyy Paper Empty yyy Paper Mismatch yyy Cassette Out Adjusting Registration Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line The receiving fax machine has not answered after several redial attempts Stop Clear has been pressed during an operation There is no paper in the tray The paper size specified in the printer properties does not match the paper you are loading The tray cassette is not properly closed The machine is adjusting the color registration Try again If the problem persists wait an hour or so for the line to clear and try again Or
49. over and firmly seated front cover 7 Close the front cover firmly 8 Turn the machine on m MAINTENANCE PARTS To avoid print quality and paper feed problems resulting from worn parts and to maintain your machine in top working condition the following condition the following items will need to be replaced after the specified number of pages or when the life span of each item has expired ITEMS YIELD AVERAGE Fuser unit Approx 100 000 pages DADF or ADF friction pad Approx 20 000 pages DADF or ADF pick up roller Approx 80 000 pages Pick up roller Multi purpose tray Approx 70 000 pages FCF Optional tray 2 Friction pad Multi purpose tray Approx 70 000 pages FCF Optional tray 2 a First cassette feeder Tray1 We highly recommend that this maintenance be performed by an authorized service provider dealer or the retailer where you bought the machine The warranty does not cover the replacement of the maintenance parts after their lifespan Service Manual ED Samsung Electronics Alignment amp Troubleshooting Checking replaceables If you experience frequent paper jams or printing problems check the number of pages the machine has printed or scanned Replace the corresponding parts if necessary 1 Press Menu until System Setup appears on the bottom line of the display and press OK 2 Press the left right arrow until Maintenance appears and press OK 3 Press the left right arro
50. per is jammed in the fuser unit area follow the next steps to release the jammed paper 1 Open the top cover 3 Open the inner cover using the handle on it and carefully take the jammed paper out of the machine 4 Pull up the paper jam lever to loose the fusing part of the fuser unit and carefully take the jammed paper out of the machine Service Manual Samsung Electronics Alignment amp Troubleshooting 5 Press down the paper jam lever to fasten the 7 Lowering down the scan unit gently and slowly fusing part until it is completely closed Make sure that it is securely latched Be careful not to pinch your 6 Close the inner cover fingers Service Manual qu Samsung Electronics Alignment amp Troubleshooting 4 1 4 4 In the paper exit area If paper is jammed in the paper exit area follow the next steps to release the jammed paper 1 If a long portion of the paper is visible pull it 3 Open the cover of reverse unit using the handle straight out Open and close the front cover on it and carefully take the jammed paper out of firmly The machine will resume printing the machine If you cannot find the jammed paper or if there is any resistance removing the paper stop pulling and go to step 2 2 Open the scan unit the jammed paper out of the machine If there is any resistance removing the paper or difficulty picking up jammed paper st
51. placing the Main board Service Manual ED Samsung Electronics Alignment amp Troubleshooting 3 LSU Error Description A message below is displayed in a LCD panel LSU Motor Error Cycle Power LSU Hsync Error Cycle Power Self Diagnostics LSU check the LSU interrupt switch and harness LSU_5V pin number 2 of LSU MG replace the LSU interrupt connector is 5V switch and harness YES replace the Main board if the same error occurs again after relacing a LSU Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 Toner Error Description A message below is displayed in a LCD panel LSU Motor Error Cycle Power LSU Hsync Error Cycle Power Self Diagnostics LSU check the LSU interrupt switch and harness LSU_5V pin number 2 of LSU NE replace the LSU interrupt connector is 5V switch and harness YES replace the Main board if the same error occurs again after relacing a LSU Service Manual Samsung Electronics Alignment amp Troubleshooting 5 Over Low Heat Error J SNJ NOH V14 y eoejde Jajulid oun HO uun ulebe umoys abessaw qol uud op o ALL 031 owes ay s pug ay uo WIN 5 NOH V14 ay eoejde Jajulid oun HO uun SINUIWG JO ejs pue Jajulid ay yo WIN UMoys DESS UI 031 ewes AY S 104171 MO J8A0 paAejdsip 51 3 24 Moy Y0ay9 Sam
52. r 5 seconds and OFF message will be displayed K Dev Clutch When OK key is pushed after ON message displayed clutch turn on K clutch will be turn off after 5 seconds and OFF message will be displayed 5 Fuser Ctrl m besefpiem 0 Fuser1 Control Fuser 1 on and off ON is selected fuser vvill be active and display the fuser temperature XXX but OFF is selected fuser will be stop and 0 display Fuser2 Control Fuser 2 on and off ON is selected fuser vvill be active and display the fuser temperature XXX but OFF is selected fuser will be stop and 0 display Fuser Temp A Fuser1 temperature displayed on LCD example 12511 Fuser Temp B Fuser2 temperature displayed on LCD example 251 6 LSU Control Description LD Power Y When OK key is pushed after ON message displayed OFF message will be displayed after 5 seconds LD Power M When OK key is pushed after ON message displayed OFF message will be displayed after 5 seconds LD Power C When key is pushed after ON message displayed OFF message will be displayed after 5 seconds LD Power K When OK key is pushed after ON message displayed OFF message will be displayed after 5 seconds LSU Motor If OK key is pushed after ON displayed motor will be run LSU motor will auto stop after 5 seconds and OFF message will be displayed Service Manual qc Samsung E
53. s not appear The lifespan of the color toner cartridge which correctly You can select the option among Stop ontinue or Black Only with the left right arrow If you select Stop by pressing OK on the control panel the machine stops printing If you select Continue the machine keeps printing but the quality cannot be guaranteed If you select Black Only the machine prints the data in black In this case the mono printing feature is preset in the printer properties When you copy the Black Start button will be activated only with this condition If you do not select any the machine will work as Stop is selected Replace the color toner cartridge with a new one This message appears when the toner is v the arrovv indicates is reached completely empty and your machine stops printing Replace the corresponding toner cartridge with a Samsung genuine cartridge Toner Low The corresponding color toner cartridge is Take out the toner cartridge and thoroughly v almost empty shake it By doing this you can temporarily reestablish printing operations Tray 2 Paper has jammed In the paper feed area Clear the jam Paper jam 0 Service Manual qc Samsung Electronics Alignment amp Troubleshooting 4 2 Troubleshooting 4 2 1 Procedure of Checking the Symptoms Before attempting to repair the printer first obtain a detailed description of the problem from the customer No Power No Power Module error Mai
54. sung Electronics S S S 5 O m eS a ES Lei
55. t The loaded original has jammed in the DADF or ADF The front cover is not securely latched Clear the jam Close the cover until it locks into place Duplex Jam 0 Check Inside Duplex Jam 1 Open Close Door Enter Again File Access Denied File Format Not Supported File Name Exist File Name Over Limit Fuser Fan Locked Paper has jammed during duplex printing This is applicable only to machines with this feature Paper has jammed during duplex printing This is applicable only to machines with this feature You entered an unavailable item Login to the network server was successful However access to the file on the network server was denied The selected file format is not supported The file name you have entered already exists The file names you can use are from doc001 to doc999 However all file names are used already There is a problem in the cooling fan of the machine Clear the jam Clear the jam Enter the correct item again Change the server settings Use the correct file format Enter a different file name Delete unnecessary files Open and then close the front cover Global Address Not Found When the device is unable to locate the given address of the Global server Check the search ID Global Query Size Exceeded Global Server Auth Failed Global Server Not Configured Global Server Not Found Global Server Query Timeout
56. t and right springs of the transfer roller is not even the springs are damaged the transfer roller is improperly installed or the transfer roller bushing or holders are damaged Replace the left and right bush and spring assemblies Replace the toner KIT and try to print out 2 Toner lis low 3 The toner level is not even in the toner cartridge roller due to the damaged blade Replace the Imaging Unit Service Manual qc Samsung Electronics Alignment amp Troubleshooting 11 Blank Page Print out 1 Description Blank page is printed a Check and Cause 1 Bad ground contacts in 1 Check if the Ground OPC or the OPC in the toner cartridge OPC Groung 2 Remove contamination of the terminals in the Imaging Unit and the unit Service Manual ED Samsung Electronics Alignment amp Troubleshooting 12 Ghost Description Ghost occur at 75 4mm intervals of the OPC drum or 75 4mm intervals of the developing roller in the whole Printing Digital Printer Digital Printer Check and C Digital Printer 1 Bad contacis caused by contamination from toner particles betvveen high voltage terminal in the main body and the one in the HVPS board Clean all HV contacts f problem persist replace the HVPS 2 The life of Imaging Unit is expired Replace the Imaging Unit Check the 2 9 transfer roller lifetime and replace it 3 2 Transfer ro
57. t inside the toner cartridge Replace the toner Cartridge 3 Scratch of OPC Drum Replace the toner Cartridge Service Manual ED Samsung Electronics Alignment amp Troubleshooting 3 Horizontal Black Bands Description Dark or blurry horizontal stripes occur in the printing periodically These may occurs at regular intervals down the page Digital Print Digital Printer Digital Printer Digital Printer Check and Cause Biuftal Printer Clean all HV terminals in the Cartridge and on the setframe Ensure ali toner or paper dust particles are removed 1 Bad contacis on the toner cartridge high voltage terminals 2 The rollers in the toner cartridge may be contaminated 1 Charge Roller 26 7 mm 2 Supply Roller 40 8 mm YMC 43 mm K 3 Developing Roller 30 6 mm YMC 32 5 mm K 4 Transfer Roller 45 mm 5 Paper Charge Roller 26 7 mm 6 OPC Drum 75 4 mm 7 Fusing Belt 125 6 mm Replace the toner Cartridge 3 Contamination of the Gap Ring regular intervals 39 0 mm Replace the toner Cartridge Service Manual ED Samsung Electronics Alignment amp Troubleshooting 4 Black White Spot Description 1 Dark or blurry spots occur periodically in the printing 2 White spots occur periodically in the printing Digital Printer Digital Printer Digital Printer Digital Printer 1 OPC drum amp rollers in the Developer or
58. ter and wait until the READY message appearing on LCD Panel 2 Push button like next time Menu gt Stop gt Left arrow gt Back gt OK gt Right arrow gt Menu Note When pressing the button you have to finish whole sequence as soon as possible within 3 seconds 3 COMPONEMT TEST Press Menu Key Copy Scan Email ABC DEF Stop Clear if Darkness Duplex 196 2 3 3 C C2 GHI Original Type USB Print 4 5 DO C WETE PORS v Te OMG ID Copy Syr gt G On Hook Dial Description Move to the top menu Move test item Start testing or select Sub item Right arrow Move test item Back Move upper menu Stop Stop testing m EDC Menu 0 Cover Status BesWplon 008 Top Cover When a top cover opened Open message display LCD If the top cover closed Closed message display LCD Tray2 Door When a tray2 door opened Open message display LCD If the tray2 door closed Closed message display LCD Service Manual ED Samsung Electronics Alignment amp Troubleshooting 1 Sensor Status Description Regi Sensor If actuator is checked by sensor Without Paper message will be displayed if not With Paper will be Exit Sensor If actuator is checked by sensor Without Paper message will be displayed if not With Paper will be MP Empty If paper exists in the MP tray With Paper will be displayed If not
59. tion but there are no jobs stored scheduled jobs Out Bin Full The output tray of the machine is full of paper Remove paper Paper Jam O Paper has jammed in the feeding area of the Clear the jam Open Close Door tray Paper Jam 1 Open Close Door Paper Jam 2 Check Inside Power Failure Remove Paper in Rear Cover Refilled Toner Y Paper has jammed inside the machine Special print media has jammed in the paper exit area Power has turned off then on and the machine s memory has not been back up Paper has jammed in the paper rear cover area The toner cartridge you have installed is not genuine or refilled Clear the jam Clear the jam The job which you were trying to do before the power failure must be completely re done Clear the jam The print quality may get poor if the refilled toner cartridge is installed since its characteristics may significantly differ from the genuine We recommend Samsung genuine color toner cartridge Replace Toner v Replace xxx Replace xxx Soon This message appears between Toner Empty and Toner Low status The life of the part expires totally The life of the part expires soon Replace the toner cartridge with a new one Replace the part with a new one Replace the part with a new one Retry Redial The machine is waiting for a specified time interval to redial a previously busy station You can press OK to immedi
60. w until Supplies Life appears and press OK 4 Press the left right arrow until the item you want appears and press OK e Supplies Info Prints the supply information page Total Displays the total number of pages printed ADF Scan Displays the number of pages scanned using the ADF e Platen S can Displays the number of pages scanned using the scanner glass Transfer Belt Fuser Tray1 Roller Tray2 Roller MP Tray Roller displays the number of pages printed each item 5 f you selected to print a supply information page press OK to confirm 6 Press Stop Clear to return to ready mode Replacing the DADF or ADF rubber pad You will need to replace the DADF or ADF rubber pad when there seems to be a consistent problem with paper pickup or when its specified yield is reached For the ADF 3 Remove the ADF rubber pad from the ADF as CLX 6200FX only shown 1 Open the ADF cover 2 Rotate the bushing on the right end of the ADF roller toward the ADF and remove the roller from the slot Bj a 4 Insert a new ADF rubber pad into place 1 Bushing 2 ADPF roller Service Manual Samsung Electronics Alignment amp Troubleshooting 5 Align the left end of the ADF roller with the slot For the DADF and push the right end of the roller into the right CLX 6200ND CLX 6210FX CLX 6240FX only slot Rotate the bushing on the right end of the roller toward the document input tray

4. Adjustment and Troubleshooting

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