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System Error Codes - Industry Surplus Australia

1. invent Figure 3 Center Covers Bes O A Electronics Module Electronics Module Reference HP Part Number Quantity Description Comments on Drawing Heater Relay Assembly invent Figure 4 Electronics Module O invent Control Panels Control Panels Reference HP Part Number Quantity Description Comments on Drawing invent Figure 5 Control Panels Beswwm KJ Carriage Assembly Carriage Assembly Reference HP Part Number Quantity Description Comments on Drawing L3 Q6665 60052 Printhead Cooling Fan Q6665 60048 Carriage PCA Q666560001 6 Printhead Printhead Connector Assembly Encoder Sensor Carriage Home Position Sensor Figure 6 Carriage Assembly Beswwm KJ Scan Axis Assemblies Scan Axis Assemblies Reference HP Part Number Quantity Description Comments on Drawing Tenson ile veal Scan Axis Motor Assembly Axis Assemblies Scan 7 Figure invent arsonrd Diagrams KJ Paper Path Assemblies Paper Path Assemblies Reference HP Part Number Quantity Description Comments on Drawing Q6665 60029 Center Platen Q6665 60032 Rear Heater Q6665 60030 Vacuum Fan Q6665 60035 Paper Axis Motor Q6665 60028 Media Edge Guard Q6665 60036 Pinchwheel Assembly Q6665 60033 Media Sensor Front and Rear Q6665 60026 Media Lever Sensor Figure 8 Paper Path Assemblies Be
2. CD iia rd bros Capping Position Calibration This calibration must be performed whenever E Capping Station is disassembled or replaced B Capping Unit is disassembled or replaced Perform the Capping Position Calibration as follows 1 Enter into the Maintenance Mode gt Page 4 7 2 Move the Carriage Assembly to the Capping Station if not already at the Capping Station gt Page 4 18 3 If the Printheads are capped uncap them Page 4 43 4 Enter into the Cap Position Menu Page 4 13 CAP POSITION gt 40 0 mm 5 Visually check that the center of the Capping Units are aligned with the center of the Printheads UNSER Printhead Capping Unit 6 If the center of the Capping Units are not aligned with the center of the Printheads you will need to visually estimate the deviation between the Capping Units and the Printheads a Tw a AdmensondColboios KJ 7 Enter the deviation measured using the A and W keys to change the digits and the and P keys to select the digits If the Printheads are on the right side of the Capping Units then enter a value and if the Printheads are on the lett side of the Capping then enter a value CAP POSITION 0 3 mm nme Value x gt gt cm 8 Press the OK key once you have entered the deviation value 9 Open the Rear Cover and close it again so that the Carriage adjusts itself in relation to
3. MEDIA ADV PRINT ROUGH NORMAL 2 n the Media Adv Print submenu scroll to Rough Normal and press the OK key MEDIA ADV PRINT ROUGH NORMAL The other Media Advance Prints available in this menu are as follows E Rough Normal Prints the paper feed adjustment pattern every 0 25 in the 99 0 to 101 126 range Standard 4 pass printmode E Rough H Qual Prints the paper feed adjustment pattern every 0 25 in the 99 0 to 101 1 range High Quality 8 pass printmode B Rough H Dens Prints the paper feed adjustment pattern every 0 25 in the 99 0 to 101 1 range High Density 8 pass printmode B Rough Draft Prints the paper feed adjustment pattern every 0 25 in the 99 0 to 101 126 range Draft 2 pass printmode E Detail Normal Prints the paper feed adjustment pattern every 0 06 in the current setting value 0 12 range Standard 4 pass printmode E Detail H Qual Prints the paper feed adjustment pattern every 0 06 in the current setting value 0 12 range High Quality 8 pass printmode E Detail H Dens Prints the paper feed adjustment pattern every 0 06 in the current setting value 0 12 range High Density 8 pass printmode B Detail Draft Prints the paper feed adjustment pattern every 0 06 in the current setting value 0 12 range Draft 2 pass printmode B Detail 2 prints are only used in the Manufacturing process so should not be used MainennceWode 0 KJ 3 You
4. CPR anton 6 Remove two screws that secure the Printhead Cooling Fan Assembly to the Carriage Assembly p Printhead Cooling Fan Assembly to the Carriage Assembly 7 Remove two screws that secure the I S NEN 8 Raise the Printhead Cooling Fan Assembly n I slightly Fomoclondintiioion A 9 Disconnect the cables from the Printhead Cooling Fan Assembly 10 Remove the Printhead Cooling Fan Assembly from the Printer If one or both of the Printhead Cooling Fans need to be replaced then continue with the following instructions 11 Remove two screws that secure the metal bracket to the Printhead Cooling Fan Assembly 12 Remove the metal bracket from the Printhead Cooling Fan Assembly 13 Remove four screws that secure the Printhead Cooling Fan to the Printhead Cooling Fan Assembly 14 Remove the Printhead Cooling Fan from the Printhead Cooling Fan Assembly a Removal and Installation 00 invent Printhead Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Top Side Cover Right gt Page 8 5 3 Remove the Capping Door gt Page 8 15 4 Remove the Printhead Cooling Fan Assembly Page 8 82 5 Remove two screws that secure the Printhead Connector Assembly to the Printhead 6 Disconnect the Printhead Connector Assembly from the Printhead CP Rr anon 7 D
5. invent For HP Internal Use Only Copyright Hewlett Packard Company 2006 This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition March 2006 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Content Management Department Barcelona Division Hewlett Packard Espanola S A Avda Graells 50 08190 Sant Cugat del Valles Spain WARNING The procedures described in this manual are to be performed by HP qualified service personnel only Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions Ensure that the ac power outlet mains has a protective earth ground terminal Disconnect the Printer from the power source prior to performing any maintenance Prevent water or any other liquids from r
6. 3 Perform the Media Advance adjustment on the media that is currently being used Refer to the User s Guide 4 Check the temperature of the Heaters to make sure that they are not set too high If necessary lower the temperature of the Heaters and reprint the image Pinay 0 KJ Images are Blurred Description of problem This problem is often caused by incorrect adjustment of the Bi directional print position causing the image or text to look blurred Corrective Action 1 Use the Printer in an environment that is less humid 2 Make sure that the media type selected in the Front Panel is the same as the media type loaded into the Printer 3 Check the temperature of the Heaters to make sure that they are not set too high If necessary lower the temperature of the Heaters and reprint the image 4 Perform the Bi Directional Print Position Correction Bleeding Repelling or Mottling Problems Description of problem The problems can be described as follows B Ink Bleeding can spoil the sharpness of the image and cause the text to be blurred B Ink Repelling can cause the lines to be dotty or uneven B Ink Mottling can cause dark lines in high density prints Corrective Action l Try printing using a higher quality print mode 2 Check the temperature of the Heaters to make sure that they are not set too high If necessary lower the temperature of the Heaters and reprint the image O ti Image is Completely Blank o
7. MAINTENANCE MODE PASSWORD B This option is useful if you want to perform the following Ink purging without installing media In a normal power On situation the Printer cannot function without the media loaded Recovery of a damaged NVRAM By powering in the special power On situation the NVRAM can be recovered by entering the Maintenance Mode and by performing the necessary steps to recover the NVRAM CD eosin ue A WON 10 11 12 13 Both NVRAM and Main PCA are Replaced Together When both the NVRAM and the Main PCA are replaced at the same time mechanical correction value parameters counters calibrations etc are lost Whenever possible this most be prevented by just replacing either the NVRAM or the Main PCA If for whatever reason both the NVRAM and the Main PCA are replaced together you need to perform the following Make sure that the NVRAM and the Main PCA have been installed correctly Press the Cancel key and Power On button in order to skip the system check Enter into the Maintenance Mode Page 4 7 Press the Shift key once and then the key to enter in to the Setup menu In the Setup submenu scroll to NVRAM Init and press the OK key NVRAM INIT gt You will need to confirm that you want to initialize the NVRAM by pressing the OK key NVRAM INIT x OK In the Setup submenu scroll to Language and press the OK key LANGUAGE gt ENGLISH In the Language
8. 3 Switch the Printer OFF and then ON again About this Edition This is the 1st edition of this Service Manual Ist edition titled HP Designjet 9000s Series Printers Service Manual Model Q6665A March 2006 What s in this Service Manual This manual contains information necessary to test calibrate and service HP Designjet 9000s Series Printers Model Q66654 For information about using these printers refer to the corresponding User and Quick Reference Guides The procedures described in this manual are to be performed by HP qualified Service Personnel only
9. LOAD PURGING CAR CLOSE L INKCOVER 39 Ifthe Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT 40 When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Cleaning liquid Cartridges OPEN R INKCOVER REMOVE CARTRIDGE 41 Once the Cleaning Liquid Cartridges have been removed install a Purging Cartridge in to each slot and close the Right Ink Cartridge Door LOAD PURGING CAR CLOSE R INKCOVER 42 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT 43 The Cleaning Liquid purge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START PURGING BOTTLE OK Maimenanee Mode 0 EJ 44 The Printer will extract the Cleaning Liquid which could ta
10. BOTTLE EMPTY NO 7 Select Yes and press the OK key to reset the Waste Counter by indicating that the Waste Bottle is empty BOTTLE EMPTY YES Preventive Mamenn A IQ Print The IQ Print can be used to check for Print Quality problems like banding and can be used to isolate the root cause of the problem 1 When the Printer Ready message appears on the Front Panel press the Online key to take the Printer offline PRINTER READY ROLL 64 PAPER 2 When the following screen is displayed on the Front Panel press the Shift key twice AINK MEDIA REG W MEDIA M ADV gt 3 When the following screen is displayed on the Front Panel press the key to enter into the Adjust Menu APRINTER SETUP V ADJUST 4 n the Adjust submenu scroll to Test Prints and press the OK key TEST PRINTS gt IQ PRINT 5 In the Test Prints submenu scroll to IQ Print and press the OK key TEST PRINTS IQ PRINT 6 You will need to confirm that you want to print the IQ Print by pressing the OK key TEST PRINTS IQ PRINT OK CE Reine sinenance 7 The Printer will start to print the IQ Print and the following message will appear on the Front Panel TEST PRINTS EXECUTING 8 The IQ Print can be cancelled at any time by pressing the Cancel key TEST PRINTS CANCELING If problems are found in the IQ Print try the following B f the problem detected
11. Right Subtank Cover Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Lower Side Cover Right gt Page 8 8 3 Remove two screws that secure the Right Electronics Module Side Trim to the Printer 4 Remove the Right Electronics Module Side Trim from the Printer Fomoclondintiioion A 5 Remove two screws that secure the Right Subtank Cover to the Printer 6 Remove two screws that secure the Right Subtank Cover to the Printer 7 Remove the Right Subtank Cover from the Printer CPR anon Lower Capping Cover Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Lower Side Cover Right gt Page 8 8 3 Open the Capping Door 4 Remove three screws that secure the Lower Capping Cover to the Printer 5 Remove one screw that secures the Lower Capping Cover to the Printer 6 Remove the Lower Capping Cover from the Printer CPR anon Capping Door Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left or Right Page 8 4 2 Remove one screw that secures the Capping Door hinge to the Printer 3 Remove the Hinge from the Printer 4 Slide the Capping Door to the left and remove from the Printer a Removal and Installation 000 invent Lower
12. d TOUR AdwsmensondCatboios A 4 Move the Carriage Assembly to the middle of the Center Platen P 5 Insert the Carriage Height Adjustment Tools round end under the rear part of the Carriage both sides until the third step a Lg c Carriage Height Adjustment Tools 6 Insert the Carriage Height Adjustment Tools square end under the front part of the Carriage both sides until the second step a p E E Carriage Height Adjustment Tools CD iia ond Cratos 7 Loosen the three screws that secure the Carriage base to the main Carriage Assembly steps 9 With the Carriage Height Tools still in position tighten the three screws that secure the Carriage base to the main Carriage Assembly Tighten the lett screw first then the right screw and then the middle screw Adiustmenis ond Caliratons A 10 Remove the Carriage Height Tools from the Carriage base u 2 11 Insert the Carriage Height Tools again to check that the overall error is within 30 2 mm If the error exceeds this range you will need to adjust the Carriage height again 0 Adjustments ond Calibrations invent Scan Axis Belt Tension Adjustment This adjustment must be performed whenever E Scan Axis Motor is disassembled or replaced E Scan Axis Belt is disassembled or replaced Perform the Scan Axis Belt Tension Adjustment as follows 1 Make sure
13. gt You will need to confirm that you want to reset the date by pressing the OK key RESET WIPE CLEAN OK Wiper Belt This option allows you to view and change the date of when the Wiper Belt was last replaced In the Counter submenu scroll to Wiper Belt and press the OK key to view the date of when the Wiper Belt was last replaced WIPER BELT gt 05 09 09 Use the and W keys to change the digits and use the and P keys to select the digits 06 05 03 Press the OK key once you have entered the new date If the Wiper Belt date needs to be reset to today s date return to the Counter submenu scroll to Reset Wiper Belt and press the OK key RESET WIPER BELT gt CE rites de 5 You will need to confirm that you want to reset the date by pressing the OK key RESET WIPER BELT OK Wiper Blade This option allows you to view and change the usage counter related to the Wiper Blade 1 In the Counter submenu scroll to Wiper Blade and press the OK key to view the usage counter related to the Wiper Blade WIPER BLADE gt 0017800 2 Use the and V keys to change the digits and use the and P keys to select the digits WIPER BLADE gt 0013400 3 Press the OK key once you have entered the new usage amount 4 Ifthe Wiper Blade counter needs to be reset return to the Counter submenu scroll to Reset Wipe Blade and press the OK key
14. 3 While the Ink EEPROM is being tested the following message will be displayed on the Front Panel INK EEPROM EXECUTING 4 If the Ink EEPROM test passes the Front Panel will display the following message INK EEPROM PASS 5 If the Ink EEPROM test fails the Front Panel will display the following message INK EEPROM INK ERR If the Ink EEPROM test fails try the following E Replace the Ink Cartridge s E Replace the Ink Supply Station Left or Right gt Page 8 107 B Replace the Main PCA Page 8 35 ATG Band Memory Address Generator This option allows you to test the ATG contained in the Main PCA 1 In the Elect submenu scroll to ATG and press the OK key AIG gt CP rites ade 2 You will need to confirm that you want to test the ATG by pressing the OK key AIG OK 3 While the ATG is being tested the following messages will be displayed on the Front Panel AIG AIG FILL OO CHECK 00 00 00 4 Ifthe ATG test passes the Front Panel will display the following message AIG PASS 5 If the ATG test fails the Front Panel will display the following message AIG ATG ERR If the ATG test fails try the following E Replace the Main PCA Page 8 35 DRAM This option allows you to test the DRAM contained in the Main PCA 1 In the Elect submenu scroll to DRAM and press the OK key DRAM gt 2 You will need to confirm that you want to test
15. key PH TO PH VAL gt Lm gt 00 The different colors of the Printheads are as follows B Lm Light Magenta B Lc Light Cyan B M Magenta B Y Yellow B C Cyan 3 Use the A and V keys to change the digits and use the and P keys to select the digits The numerical value can be changed in a range of 32 to 31 1 unit 1 dot PH TO PH VAL gt Lm gt 03 4 Press the OK key once you have entered the new value Set Bidirection Media This option allows you to select the target media that will be used to adjust the Bidirectional values media selected here will be used in the Bidirection Definition 1 In the Printhead Adjustment submenu scroll to Set Bidir Media and press the OK key SET BIDIR MEDIA MNFG 2 Inthe Set Bidir Media submenu scroll to the media that you would like to use for Bidirection adjustment and press the OK key SET BIDIR MEDIA PAPER CP Hitec de Bidirection Definition This option allows you to adjust the left Bidirection position of each head for the selected media by entering the correction values according to the results obtained from the Printhead Adjustment Print 1 In the Printhead Adjustment submenu scroll to Bi Def L xxxxxx and press the P key BI DEF L xxxxxx K 2 In the Bi Def L submenu select the color of the Printhead that you would like to adjust and press the OK key If you would like to exit the Bi Det L submenu press
16. sparks or other sources of ignition Never store waste ink in a glass container Never pour waste ink into a container filled with other chemicals The HP Waste Ink Bottle contains organic solvents and must be disposed of in compliance with all local state and federal regulations Always securely replace the cap on a full or partially full the HP Waste Ink Bottle after removing it from the printer to prevent ink spills invent CAUTION e eejeeeeej Treat any media paper used cleaning and maintenance supplies and wipes soaked with ink as combustible materials Handle and dispose of properly Do not clean the printer with benzene or paint thinner This may damage the paint Wipe the printer clean with a soft cloth A cloth moistened with a neutral detergent may be used Do not allow liquid to enter the printer This may create risk of fire and electrical shock and cause a malfunction Never touch the printhead nozzles They can be easily damaged or clogged Do not touch heater surfaces in the paper path This may cause burns Take care when touching printer components near the heaters HP Ink Cartridges must be installed before the Install By printed on the cartridge Use of the Ink Cartridge 3 months beyond the Install By date may cause deterioration in print quality or a printer malfunction Do not separate the cap from a new HP Waste Ink Bottle The cap is needed to properly seal the HP Was
17. then perform a Normal Printhead Recovery and then retry the nozzle Check pattern O invent tac Adiisiment Set Printhead Voltage Before the Printhead can be used to print correctly you must set the Printhead Voltage as follows You can find the Printhead Voltage values on each Printhead as shown Voltage Values 1 Power On the Printer and enter in to the Maintenance Mode Page 4 7 2 Press the key to enter in to the Printhead Adjustment menu 3 In the Printhead Adjustment submenu scroll to PH Voltage and press the P key PH VOLTAGE Lm L 4 n the PH Voltage submenu select the color of the Printhead either left or right for which you would like to set the Printhead Voltage and press the OK key If you would like to exit the PH Voltage submenu press the key PH VOLTAGE gt Lm L 16 0 V 5 Use the and V keys to change the digits and use the and P keys to select the digits The value can be changed in a range of 12 0 to 20 0 V in increments of 0 1 V Press the OK key once you have entered the new value PH VOLTAGE gt Lm L gt 17 6V Finheod ademen 0 KJ Print the Printhead Adjustment Pattern In order to correct the Printhead position you must first print the Printhead Adjustment pattern as follows Enter in to the Maintenance Mode Page 4 7 2 Press the key to enter in to the Printhead Adjustment menu 1 In the Printhead Adjustment su
18. 0 Printhead Number 1 Black B x 1 Printhead Number 2 Light Magenta E x 2 Printhead Number 3 Light Cyan B x 3 Printhead Number 4 Yellow B x 4 Printhead Number 5 Magenta B x 5 Printhead Number 6 Cyan Corrective Action Try the following E Enter the Motors Menu in Maintenance Mode and set the Solenoid L and Solenoid R options to Closed to cut the outside air Now set the Cap Stat Motor to Prime to discharge the ink from the Sub Tank and check if the Ink Supply Motor drives by turning the power ON again when there is a little bit of ink left If the Motor is not driven replace the corresponding Cable or Ink Supply Station B Check whether the Sub Tank Sensor Plate works correctly and is not blocked by any foreign object Syse EnorCodes EJ E Enter the Sensors Menu in Maintenance Mode and select Sub Tank Sensor Then execute the XX Ink Pump option for each color and check if the Ink Supply Sensor is functioning correctly Manually move the gear and if the Sensor responds it means that it is working correctly B f any of the Ink Supply Sensors fail to respond then replace the corresponding Ink Supply Station gt Page 8 101 E Replace the Main PCA Page 8 35 System Error System Error 126x Trailing Cable Connection Error Problem The Trailing Cable connected to the one of the following connectors is faulty Description B x 0 Connector 9 B x lI Connector 10 B
19. 9 Remove eight screws that secure the metal plate to the Subtank Station 10 Remove the metal plate from the Subtank Station 11 Remove the Sensor Plate from the Subtank Station 12 Disconnect the Subtank Sensor cables 13 Remove two screws that secure the Subtank Sensors Assembly to the Subtank Station 14 Remove the Subtank Sensors Assembly from the Subtank Station Fomoclondintiioion A 15 Unclip the Sensors from the Subtank Sensors Assembly CPR anon Capping Station Assembly Removal Switch off the product and remove the power cable 1 2 9 Uncap the Carriage and move it to the Wiping Station Remove the Upper Side Cover Right gt Page 8 4 Remove the Upper Side Cover Right gt Page 8 4 Remove the Top Side Cover Right gt Page 8 5 Remove the Lower Side Cover Right gt Page 8 8 Remove the Lower Capping Cover gt Page 8 13 Remove the Capping Door Page 8 15 Remove two screws that secure the metal bracket to the chassis on the Capping Side Remove the metal bracket from the Printer Fomoclondintiioion KJ 10 Release ALL the cables from the cable clips 11 Remove four screws that secure the metal plate to the chassis 12 Remove the metal plate from the chassis CPR anon 13 Remove two screws that secure the metal cover to the side of the Printer 14 Remove two screws that secure the metal co
20. C or higher or too low 109C or lower Try the following B Check whether the temperature of the Printhead voltage circuit on the Carriage PCA is extremely hot If it is extremely high check the short circuit of the Printhead and the Printhead Cable using a tester The Short circuit may have been caused by the incorrect insertion of the Printhead Cable internal failure of the Printhead or by a foreign object attached to the Carriage PCA E Replace the Printhead Page 8 35 E Replace the Carriage PCA gt Page 8 91 System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action La invent System Error 121x Printhead Temperature Error The Printhead temperature is too high 85 C or higher or too low 10 C or lower B x 0 Printhead Number 1 Black x 1 Printhead Number 2 Light Magenta x 2 Printhead Number 3 Light Cyan x 3 Printhead Number 4 Yellow x 4 Printhead Number 5 Magenta x 5 Printhead Number 6 Cyan Try the following B Check the failing Printhead to make sure that it is not damaged and that the cable are correctly connected E Replace the Carriage PCA Page 8 91 E Replace the Printhead Page 8 35 System Error 1220 Edge Sensor Error The Printer has problems detecting the edge of the Media Try the following E Enter the Sensors M
21. Continuously Appears on the Heater Panel 1 6 Special Power On Procedure 1 6 Both NVRAM and Main PCA are Replaced Together 1 7 HP Designjet 9000s Series Printer Service Manual a Troubleshooting inveni Guide to Troubleshooting the Printer Introduction This chapter will guide you through the relevant steps to take when troubleshooting the Printer Troubleshooting System Error Codes Chapter 2 System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions Only try one recommended action at a time and check if the error code has disappeared If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve then report the error to the HP Response Center or the nearest HP Support Office When reporting the error have the following information ready B Model and Serial Number of the printer B Which firmware revision the printer is using B The complete error number B The System and History Prints B Which software application the customer is using name version etc Performing a Service Test on a Failed Assembly If possible always perform a Service Test on the component assembly that you are about to replace just to make sure that is the actual component assembly that has failed For information on the Service Tests and how to use them see Chapter 4 Maintenance Mode CP eosin
22. MOTOR NORMAL OK To stop the Wiping Station Motor turning select Stop in the Wipe Stat Motor submenu and then press the OK key WIPE STAT MOTOR STOP Solenoid Left or Right This option allows you to control the Solenoid left or right In the Motors submenu scroll to Solenoid L or Solenoid R and press the OK key SOLENOID L gt CLOSED In the Solenoid submenu select Open to start the selected Solenoid and then press the OK key SOLENOID L OPEN CP rites ede 3 You will need to confirm that you want to start the selected Solenoid by pressing the OK key SOLENOID L OPEN OK 4 To stop the Pump Solenoid select Off in the Pump Solenoid submenu and then press the OK key SOLENOID L CLOSED Vacuum Fans Left Right or Center This option allows you to control the three Vacuum Fans left right or center 1 In the Motors submenu scroll to Vacuum Fan L Vacuum Fan R or Vacuum Fan C and press the OK key VACUUM FAN L gt OFF 2 In the Vacuum Fan submenu select On to start the selected Vacuum Fan and then press the OK key VACUUM FAN L ON 3 You will need to confirm that you want to start the selected Vacuum Fan by pressing the OK key VACUUM FAN L ON OK 4 To stop the Vacuum Fan select Off in the Vacuum Fan submenu and then press the OK key VACUUM FAN L OFF MainennceWode 0 KJ Exha
23. PCA gt Page 8 35 Flash ROM 0004 The program area in the Flash ROM is sum checked and it could not be read causing an error Try the following E Reinstall the Firmware Printer and Boot Firmware B f the Error continues replace the Main PCA gt Page 8 35 PIO 0008 The read write of a specific Parallel O PIO was tested and an error was detected Try the following E Replace the Main PCA Page 8 35 NVRAM 0010 Problems with the NVRAM detected Try the following B f multiple errors have occurred that include the NVRAM error try to resolve the other errors first After resolving the other errors except NVRAM switch the Printer Off B Switch the Printer On again and only the NVRAM error recovery will be performed m f System Error Code 11Ax appears when the Printer is turned On then refer to Page 2 10 B Replace NVRAM Page 8 39 E Replace Main PCA gt Page 8 35 UJ invent Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action FPGA Main PCA 0020 The read write of the FRGA ATG Band Memory and FPGA RSM Mask Memory registers on the Main PCA was diagnosed and an error was detected Try the following E Replace
24. RESET WIPE BLADE gt 5 You will need to confirm that you want to reset the counter by pressing the OK key RESET WIPE BLADE OK MainennceWode 0 KJ Capping Unit This option allows you to view and change the usage counter related to the Capping Units 1 In the Counter submenu scroll to Capping Unit and press the OK key to view the usage counter related to the Capping Units CAPPING UNIT gt 0057800 2 Use the and V keys to change the digits and use the and P keys to select the digits CAPPING UNIT gt 0045400 3 Press the OK key once you have entered the new usage amount 4 Ifthe Capping Unit counter needs to be reset return to the Counter submenu scroll to Reset Cap Unit and press the OK key RESET CAP UNIT gt 5 You will need to confirm that you want to reset the counter by pressing the OK key RESET CAP UNIT OK Scan Axis Belt This option allows you to view and change the usage counter related to the Scan Axis Belt 1 In the Counter submenu scroll to Scan Axis Belt and press the OK key to view the usage counter related to the Scan Axis Belt SCAN AXIS BELT 005 800 CP Bites de 2 Use the and V keys to change the digits and use the lt and P keys to select the digits SCAN AXIS BELT gt 0045400 3 Press the OK key once you have entered the new usage amount 4 f the Scan Axis Belt counter needs to be re
25. Wiping Cover Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left Page 8 4 2 Remove the Lower Side Cover Left gt Page 8 8 3 Open the Wiping Door 4 Remove three screws that secure the Lower Wiping Cover to the Printer 5 Remove one screw that secures the Lower Wiping Cover to the Printer 6 Remove the Lower Wiping Cover from the Printer Fomoclondintiioion Wiping Door Removal Switch off the product and remove the power cable 1 Remove one screw that secures the Wiping Door hinge to the Printer 2 Remove the Hinge from the Printer 3 Slide the Wiping Door to the right and remove from the Printer CD Re anton Ink Cartridge Door Left or Right Removal Switch off the product and remove the power cable 1 Remove one screw that secures the Ink Cartridge Door Hinge to the Printer 2 Remove the Hinge from the Printer 3 Open the Ink Cartridge Door and remove from the Printer Removal and Installation 000 invent Rear Ink Cartridge Cover Left or Right Removal Switch off the product and remove the power cable 1 Remove three screws that secure the Rear Ink Cartridge Cover to the Printer 2 Loosen one screw that secures the Rear Ink Cartridge Cover to the Printer 3 Remove the Rear Ink Cartridge Cover from the Printer Cd Removal and Installation Electronics Module Cover R
26. are NOT damaged 3 Replace the Heater Panel Page 8 27 CD 000 0000000000000 ses Solving Heater Problems Power ON Heater Power Switch appears on Heater Panel 1 Check that the Heater Power Cable is connected and that the heater Power Switch is switched On 2 Replace the Heater Relay Assembly Page 8 46 3 Replace the Heater Panel gt Page 8 27 Heater Does NOT become Hot 1 Try performing the Heater Test Page 4 88 If the Heater does not work during the test try the following E Make sure that the Cable between the Heater Panel and the Heater Relay Assembly is connected correctly and NOT damaged B Make sure that the Heaters are connected correctly to the power voltage alternation switch B Replace the Heater Relay Assembly Page 8 46 E Replace the Heater Panel Page 8 27 2 Ifthe Heater does work during the Heater test try the following B Make sure that ALL Heater Panel Cables are connected correctly to the Heater Panel B Make sure that the Heater Panel Cables are NOT damaged E Replace the Heater Panel Page 8 27 E Replace the Main PCA gt Page 8 35 Abnormal Temperature is Displayed 1 Make sure that the Heater that is experiencing the abnormal temperature is installed correctly Check that the Heater Cable is connected correctly 2 Replace the Heater Panel gt Page 8 27 3 Replace the Heater that is experiencing the abnormal temperature The Heater Temperature Becomes Extremely High
27. firmware upgrade procedure If the message continues to appear after rebooting several times then replace the Heater Panel Page 8 27 B The upgrade procedure cannot be performed because the Heater firmware has been deleted WRITING ERROR POWER OFF ON Replace the Heater Panel Page 8 27 Install Done This option allows you to indicate whether the Printer Installation has been performed correctly so that the preventive maintenance counters can activated 1 In the Setup submenu scroll to Install Done and press the OK key INSTALL DONE gt NO MaitennceWode 0 KJ 2 In the Install Done submenu scroll to Yes and press the OK key This will indicate that the Printer has been successfully installed INSTALL DONE YES This option allows you to feed the paper manually in to the Printer FEED To feed the paper manually 1 Enter in to the Maintenance Mode and press the Shift key once and then keep the W key pressed in order to manually feed the paper Press the Down Arrow Key to select 2 During the manual feed process the following message will appear on the Front Panel FEEDING MEDIA 3 Once the W key is released the paper stops feeding and the top menu will appear on the Front Panel CP Brite de SENSORS This menu can be used to check the status of the various sensors and thermistors in the Printer in real time The different options available in this menu are as follo
28. from the Printer co Preventive Maintenance Printheads Maintenance 9 2 Daily Inspection and Maintenance 9 3 Wiper Blade Cleaning 9 3 Moistening the Wiper Sponge 9 5 Capping Unit Cleaning 9 6 Waste Ink Bottle Disposal 9 8 IQ Print 9 10 Normal Printhead Cleaning 9 11 When Leaving the Printer Off for more than 2 weeks 9 13 When Returning to the Printer after more than 2 weeks 9 13 If the Printer is Switched Off for less than 2 weeks 9 14 If the Printer is Switched Off for more than one Month 9 14 HP Designjet 9000s Series Printer Service Manual a Preventive Mamenn A Preventive Maintenance In order to keep the Printer in an optimal condition it is recommended to perform routine maintenance This Chapter explains the necessary procedures to be performed on a daily weekly or monthly basis Printheads Maintenance In order to ensure Image Quality the Printheads in the Printer must be maintained on a frequent basis If the Printheads are not looked after correctly it is possible to get clogged or misdirected nozzles due to dried ink which can cause banding If the Printhead cannot be recovered it means the replacement of the Printhead which can be very expensive In order to prevent the Printhead from malfunctioning the customer has the responsibility to 1 Perform daily maintenance of the Printheads The daily maintenance is necessary to B Clean any dried ink that remains on the Capping or Wi
29. gt K FULL 2 In the Sub Tank Sensor submenu select the Sensor that you would like to test and press the OK key If you would like to exit the Sub Tank Sensor submenu press the key SUB TANK SENSOR K FULL gt 3 The Front Panel will show the status of the selected Sensor By activating and deactivating the selected Sensor the status will change and a buzzer will make a sound SUB TANK SENSOR K FULL O The Sensors that can be tested in this menu are as follows B K Full Displays the status of the Black Sub Tank Full Sensor B m Full Displays the status of the Light Magenta Sub Tank Full Sensor B ic Full Displays the status of the Light Cyan Sub Tank Full Sensor Maimenanee Mode 0 KJ Y Full Displays the status of the Yellow Sub Tank Full Sensor M Full Displays the status of the Magenta Sub Tank Full Sensor C Full Displays the status of the Cyan Sub Tank Full Sensor K Half Displays the status of the Black Sub Tank Half Sensor Lm Half Displays the status of the Light Magenta Sub Tank Half Sensor Lc Half Displays the status of the Light Cyan Sub Tank Half Sensor Y Half Displays the status of the Yellow Sub Tank Half Sensor M Half Displays the status of the Magenta Sub Tank Half Sensor C Half Displays the status of the Cyan Sub Tank Half Sensor K Ink Pump Displays the status of the Black Ink Pump Sensor Lm Ink Pump Displays the status of the Light Magenta Ink Pu
30. if ink charge has not been completed yet and then press the OK key INK CHARGE DONE YES Printhead Recovery This option allows you to activate the Printhead Recovery process 1 In the Printhead Maintenance submenu scroll to PH Recovery and press the OK key PH RECOVERY gt NORMAL ALL 2 n the PH Recovery submenu select the level of Printhead recovery you would like to activate and then press the OK key PH RECOVERY NORMAL ALL The different options in this submenu are as follows B Normal All Activates a normal recovery for all Printheads E Strong All Activates a strong recovery for all colors E Strong K Lm Lc Activates a strong recovery for the Black Light Magenta and Light Cyan Printheads E Strong Y M C Activates a strong recovery for the Yellow Magenta and Cyan Printheads 3 The Carriage will begin to perform the printhead recovery process which can take a few minutes CP rites de Uncap Carriage This option allows you to uncap the Carriage from the Capping Station 1 In the Printhead Maintenance submenu scroll to Uncap Carriage and press the OK key The Capping Station will move downwards uncapping the Carriage UNCAP CARRIAGE gt Cap Carriage This option allows you to cap the Carriage in the Capping Station 1 In the Printhead Maintenance submenu scroll to Cap Carriage and press the OK key The Capping Station will move upwards ca
31. is O you will now measure the deviation of the Printhead in the slant position MOENIA NU y Deviation 10 Using the measurement obtained in step 8 calculate how many scales you will need to turn the Slant Adjustment Screw to adjust the slant position of the Printhead 1 Scale 10 micromillimeters 1 Turn 100 micromillimeters Slant Adjustment Screw sem Muen 0 KJ 11 If for example the deviation measured in step 8 was 120 micro millimeters you would turn the Slant Adjustment Screw 1 full turn and 2 scales 13 Reprint the Check Printhead pattern and measure again the deviation of the Printhead in the slant position If there is still deviation repeat the instructions from step 9 14 Ifthe deviation measured is O you can remove the Printhead Adjustment Jigs N from the Carriage CD Rite ata Tip to Speed Up the Printhead Adjustment An alternative and faster way to adjust a new Printhead is as follows 1 Before removing the old Printhead install the Printhead Adjustment Jig 1 in to position against the Carriage Base Plate a9 poa om Printhead ai Positioning Pins 3 Tighten the two fixing screws so that the Printhead Adjustment Jig 1 is securely attached to the Carriage Base Plate seme 0 KJ 4 Turn both Adjustment Screws so that the 2 datum pins touch the Printhead as shown You must not force the Adjustment Screws too much as this could dama
32. is banding in one or several colors it is recommended to perform the Printhead Recovery procedure B f the problem detected is banding across ALL the colors it is recommended to perform the Media Advance adjustment on the media that is currently being used Refer to the User s Guide E For further information regarding Print Quality problems please refer to Chapter 6 Print Quality Normal Printhead Recovery Printhead Recovery should be performed only if a Print Quality defect has been found in the IQ Print Otherwise Printhead Recovery should only be performed once a month 1 When the Printer Ready message appears on the Front Panel press the Online key to take the Printer offline PRINTER READY ROLL 64 PAPER 2 When the following screen is displayed on the Front Panel press the Shift key once AINK MEDIA REG W MEDIA M ADV 3 When the following screen is displayed on the Front Panel press the key to enter into the PH Recovery Menu APH MAIN PH RECOVERY 4 n the PH Recovery submenu press the OK key PH RECOVERY gt NORMAL ALL Frerenive Mamenn EJ 5 n the PH Recovery submenu select the level of recovery you would like and then press the OK key PH RECOVERY Recommended cleaning NORMAL ALL level is NORMAL The different levels of Printhead Recovery are as follows B Normal All Activates a normal recovery for all Printheads E Strong All Activates a strong r
33. once you have entered the new value I OS Locate the Printhead to Printhead pattern in the Printhead Adjustment pattern VENE EEHEEH EPYEEEEEELE E E E ANANN AOOO OOOO PHVA HR HEEL E E E EE LLLA BEER EHE EE E P EE E EA EL A LU ONANAN NANAON ANANN Printhead to Printhead Pattern 8 Select the pattern that looks the best aligned and note down the value either TIT All i lines not well aligned Lines well lignes 9 In the Printhead Adjustment submenu scroll to PH to PH Val and press the P key PH TO PH VAL Lm CD Rite ata 10 11 12 In the PH to PH Val submenu select the color of the Printhead that you would like to adjust and press the OK key If you would like to exit the PH to PH Val submenu press the key PH TO PH VAL im gt 00 Use the A and V keys to change the digits and use the and P keys to select the digits Enter the value that you noted down in step 8 PH TO PH VAL gt Lm 40l Press the OK key once you have entered the new value Finheod ademen 0 KJ Print the Check Printhead Pattern In order to adjust the Printhead you must first print the Check Printhead pattern as follows 1 Enter in to the Maintenance Mode gt Page 4 7 2 Press the key to enter in to the Printhead Adjustment menu 1 In the Printhead Adjustment submenu scroll to PH Adj Prints and press the OK key 2 In
34. scroll to Main PCA Ver and press the OK key TUN NISI X X Version Number gt X X Carriage PCA Version This option allows you to view the version of the Carriage PCA 1 In the System submenu scroll to Carriage PCA Version and press the OK key COP ACE ren XX X Version Number gt XX X ASIC Version This option allows you to view the version of the ASIC 1 In the Setup submenu scroll to ASIC Version and press the OK key PASG VERSION XX X Version Number gt XX X Heater Hardware Version This option allows you to view the hardware version of the Heater 1 In the System submenu scroll to Heater HW Ver and press the OK key ei Veto re VERS X X Version Number gt X X MantennceWode 0 KJ Heater Firmware Version This option allows you to view the firmware version of the Heater 1 In the Setup submenu scroll to Heater FW Ver and press the OK key Gate MEE X X Version Number gt X X Heater Upgrade This option allows you to update the firmware version of the Heater 1 In the Setup submenu scroll to Heater Upgrade and press the OK key HEATER UPGRADE gt 2 You will need to confirm that you want to upgrade the firmware version of the Heater by pressing the OK key HEATER UPGRADE gt OK 3 You will need to insert the IC Card containing the latest version of the firmware into the Main PCA Press the OK key once the IC Card has been inserted I
35. the Printer 1 In the Counter submenu scroll to Media Used and press the OK key to view the media used since the last reset MEDIA USED 0000350m 2 Use the and W keys to change the digits and use the lt and P keys to select the digits MEDIA USED gt 0000200m 3 Press the OK key once you have entered the new usage length MainennceWode 0 KJ 4 If the Media Used counter needs to be reset return to the Counter submenu scroll to Reset Media Used and press the OK key RESET MEDIA USED gt You will need to confirm that you want to reset the counter by pressing the OK key RESET MEDIA USED OK Prime Assembly This option allows you to view and change the usage counter related to the Prime Assemblies In the Counter submenu scroll to Prime Assy and press the OK key to view the usage counter related to the Prime Assemblies PRIME ASSY gt 000045000sec Use the A and W keys to change the digits and use the and P keys to select the digits PRIME ASSY gt 000053000sec Press the OK key once you have entered the new usage amount If the Prime Assembly counter needs to be reset return to the Counter submenu scroll to Reset Prime Assy and press the OK key RESET PRIME ASSY gt You will need to confirm that you want to reset the counter by pressing the OK key RESET PRIME ASSY OK CD Hitec de Pump Tube This o
36. the Capping Station 10 Check again that the center of the Capping Units are aligned with the center of the Printheads If they are still not aligned then repeat the procedure from step 6 11 Once the Capping position is aligned move the Carriage Assembly to the Home Position Page 4 18 or power Off and On the Printer Line Sensor Calibration Side Margin This calibration allows you to correct the value for the side margin position This calibration must be performed whenever E Line Sensor is disassembled or replaced B Black Printhead is disassembled or replaced Pertorm the Side Margin Position Calibration as follows Enter into the Maintenance Mode Page 4 7 Print the Adjust Pattern gt Page 4 10 Measure the side margin using a ruler If the distance measured is more or less than 5 mm then the side margin value will need to be changed Measure this distance Printing Direction mm Enter into the LS Adj Side Val Menu Page 4 14 LS ADJ SIDE VAL gt 40 0 mm Determine the side margin value to be entered by subtracting the distance measured from the specified side margin value of 5 mm For example if the distance measured was 7 mm then you subtract 7 mm from 5 mm and you get a result of 2 mm If the distance measured was 2 mm then you subtract 2 mm from 5 mm and you get a result of 3 mm Enter the side margin value using the amp and W keys to change the digits and the lt and P keys
37. the Chassis 7 Move the Scan Axis Motor Bracket to the right to release the tension on the Scan Axis Belt 8 Release the Scan Axis Belt and remove the Drive Pulley from the Printer LA Removal and Installation 9 Remove one screw that secures the Belt to the right side of the Carriage Assembly 10 Carefully slide the Belt out of the Carriage Assembly and remove from the Printer 11 Remove the Tension Pulley from the Printer Once the Carriage Drive Assembly has been installed correctly you must perform the Scan Axis Belt Tension Adjustment refer to Page 5 9 and the Belt Tension Adjustment refer to Page 5 3 HP Designjet 9000s Series Printer Service Manual 8 75 Encoder Strip invent Removal Switch off the product and remove the power cable 1 Remove the Rear Cover Page 8 3 2 Remove the Upper Side Cover Left and Right gt Page 8 4 3 Remove the Top Side Cover Left and Right Page 8 5 4 Remove the Top Cover gt Page 8 6 5 Remove seven screws that secure the Encoder Strip to the Chassis 6 Slide the Encoder Strip out of the Printer CPR anton Trailing Cable Removal Switch off the product and remove the power cable 1 Remove the Rear Cover Page 8 3 2 Remove the Upper Side Cover Right gt Page 8 4 Remove the Top Side Cover Right gt Page 8 5 Remove the Top Cover gt Page 8 6 d Remove the Capping Door Page 8
38. the DRAM by pressing the OK key DRAM x OK 3 While the DRAM is being tested the following messages will be displayed on the Front Panel WRITE OO OO DRAM READ OO OO 4 It the DRAM test passes the Front Panel will display the following message DRAM PASS Maimenanee Mode 0 KJ 5 f the DRAM test fails the Front Panel will display the following message DRAM ERR If the DRAM test fails try the following B Replace the Main PCA Page 8 35 RSM This option allows you to test the RSM contained in the Main PCA 1 In the Elect submenu scroll to RSM and press the OK key RSM 2 You will need to confirm that you want to test the RSM by pressing the OK key RSM OK 3 While the RSM is being tested the following message will be displayed on the Front Panel EXECUTING 4 lf the RSM test passes the Front Panel will display the following message RSM PASS 5 Ifthe RSM test fails the Front Panel will display the following message RSM ERR If the RSM test fails try the following E Replace the Main PCA Page 8 35 PTC This option allows you to test the PTC contained in the Carriage PCA 1 In the Elect submenu scroll to PTC and press the OK key PTC CP rites de 2 You will need to confirm that you want to test the PTC by pressing the OK key PTC OK While the PTC is being tested the following message will be displayed on the Front
39. the Setup submenu scroll to Restore Calibs and press the OK key RESTORE CALIBS gt 2 You will need to confirm that you want to restore the contents to the NVRAM by pressing the OK key RESTORE CALIBS OK Save NVRAM This option allows you to save the contents stored in the NVRAM into the NVRAM backup area in the flash memory 1 In the Setup submenu scroll to Save NVRAM and press the OK key SAVE NVRAM gt 2 You will need to confirm that you want to save the NVRAM contents by pressing the OK key SAVE NVRAM OK Restore NVRAM This option allows you to restore the contents stored in the NVRAM backup area to the NVRAM 1 In the Setup submenu scroll to Restore NVRAM and press the OK key RESTORE NVRAM gt 2 You will need to confirm that you want to restore the NVRAM contents by pressing the OK key RESTORE NVRAM OK CP Hitec Boot Version This option allows you to view the version of the Boot ROM 1 In the Setup submenu scroll to Boot Version and press the OK key EPI vena X XX Version Number gt XXX Printer Firmware Version This option allows you to view the version of the Printer Firmware 1 In the Setup submenu scroll to Printer FW Ver and press the OK key PRINTER FW VER X XX Version Number gt X XX_YY YY Control Code Main PCA Version This option allows you to view the version of the Main PCA 1 In the Setup submenu
40. want to print the IQ Print by pressing the OK key TEST PRINTS IQ PRINT OK send 0 EJ 7 The Printer will start to print the IQ Print and the following message will appear on the Front Panel TEST PRINTS EXECUTING If problems are found in the Test print try the following Banding in One or Several Colors It the problem detected is banding in one or several colors it is more than likely that the nozzles are either blocked or misfiring In this situation it is recommended to perform the Printhead Recovery procedure Refer to the User s Guide Banding in ALL the Colors If the problem detected is banding across ALL the colors it is more than likely that the feed adjust is not correct for the media currently loaded In this situation it is recommended to perform the Media Advance adjustment on the media that is currently being used Refer to the User s Guide U 0 0000 soe Troubleshooting Print Quality Problems Horizontal Lines Across the Image Banding Description of problem When you look at the image you have printed there are horizontal lines across the image Shown below is an example of what you might see if you have this problem RN Corrective Action 1 Check that the appropriate print quality settings are being used and reprint the image 2 lf not already done so perform the Printhead Recovery procedure and reprint the image with the same settings as before
41. will need to confirm that you want to print the selected Media Advance print by pressing the OK key MEDIA ADV PRINT OK 4 The Printer will start printing the selected Media Advance Print and the following message will appear on the Front Panel You can press the Cancel key at any time to stop printing MEDIA ADV PRINT EXECUTING 5 The Media Advance Print will show 9 patterns printed in 0 25 steps in a range from 99 00 to 101 0026 example shown using Black color 99 00z 100 25z 101 007 A Dark lines are visible so the value is too low B No line are visible so the value is correct C light lines are visible so the value is too high 6 From the printed pattern select the best media advance calibration value 7 Enter the Media Adv Value submenu and enter the value selected in the previous step Page 4 15 8 Repeot the process from step 2 but this time selecting Detail Normal instead MEDIA ADV PRINT DETAIL NORMAL Manvfacturing Print 1 CP Brite ade Cap Position This option allows you to correct the value of the capping position 1 In the Printer Adjustment submenu scroll to Cap Position and press the OK key CAP POSITION gt 40 0 mm 2 Use the and W keys to change the digits and use the lt and P keys to select the digits The value can be changed in a range of 5 0 to 5 0 mm CAP POSITION x 40 3 mm 3 Press the OK key once you have enter
42. 08 f Ink Pump Tube Q6665 60057 Ink Cartridge Door Sensor Q6665 60059 6 Subtank Assembly Q6665 60058 6 i Subtank Sensors invent Figure 13 Ink Supply and Subtank Assemblies Beswwm KJ Printer Stand and Waste Bottle Printer Stand and Waste Bottle Reference HP Part Number Quantity Description Comments on Drawing L3 Q6665 Q6665 60069 1 Foot Casters Q6665 60057 3 Waste Bottle Sensor Q6665 60080 Waste Bottle Lock invent Figure 14 Printer Stand and Waste Bottle Parts and Diagrams EJ invent Service Tools Service Tools Reference HP Part Number Quantity Description Comments on m 1l Carriage EN genet Tools If any of the above tools are required please contact the HP Response Center or the nearest HP Support Office Figure 15 Service Tools co Removal and Installation Introduction 8 2 Covers 8 3 Front Panel 8 25 Heater Panel 8 27 Front Heater 8 29 Rear Heater 8 31 Center Platen 8 33 Vacuum Fan 8 34 Main PCA 8 35 NVRAM 8 39 Head Relay Board 8 40 Power Supply Unit 8 43 Heater Relay Assembly 8 46 Waste Bottle Sensor 8 49 End of Media Sensor 8 52 Front Media Sensor 8 54 Rear Media Sensor 8 56 Media Lever Sensor 8 57 Rear Cover Sensor 8 59 Home Position Sensor 8 64 Paper Axis Motor and Belt 8 66 Scan Axis Motor and Belt 8 70 Carriage Drive Assembly Includes Carriage Belt 8 73 Encoder Stri
43. 1 Make sure that the Heater that is experiencing the high temperature is installed correctly Check that the Heater Cable is connected correctly 2 Replace the Heater Panel gt Page 8 27 3 Replace the Heater Relay Assembly Page 8 46 Initializing Continuously Appears on the Heater Panel 1 Make sure that the Cable between the Heater Panel and the Main PCA is connected correctly and NOT damaged 2 Replace the Heater Panel gt Page 8 27 3 Replace the Main PCA Page 8 35 emm 0000 EJ Power Save Mode Continuously Appears on the Heater Panel 1 Make sure that the Cable between the Heater Panel and the Power Supply Unit is connected correctly and NOT damaged 2 Replace the Heater Panel Page 8 27 3 Replace the Power Supply Unit Page 8 43 4 Replace the Main PCA Page 8 35 Special Power On Procedure When turning On the Printer the Printer will follow the internal initialization process turning on the different systems and making the necessary system checks In order to troubleshoot the Printer the following Power On options are available 1 Press the Cancel key and Power On button This will allow you to skip the system check of the Printer 2 Press the Cancel and Shift keys and Power On button This will allow you to skip the error recovery check of the Printer You will be given the option to enter the Maintenance Mode in order to troubleshoot the Printer by entering a password b Shift and OK
44. 15 Remove the Front Heater Page 8 21 Remove the Front Heater Page 8 29 oux um Remove two screws that secure the Carriage Cover to the Carriage Assembly 9 Remove the Carriage Cover from the Carriage Assembly Fomoclondintiioion A 10 Remove two screws that secure the Carriage PCA Cover to the Carriage Assembly 11 Remove the Carriage PCA Cover from the Carriage Assembly 12 Remove two screws that secure the metal bracket to the Carriage Assembly 13 Remove the metal bracket from the Carriage Assembly 14 Disconnect the Trailing Cable from the Carriage PCA 15 Cut ALL cable ties that secure the Trailing Cable to the Ink Tubes Femoclondintiioion 16 Disconnect the Trailing Cable from the Main PCA 17 Pass the Trailing Cable through the hole as shown in the drawing 18 Uncap the Carriage Assembly and move it out of the Capping Station 19 Pass the Trailing Cable through the hole as shown in the drawing 20 Remove the Trailing Cable from the Printer wexewwudn Printhead Cooling Fans Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Top Side Cover Right Page 8 5 3 Remove the Capping Door gt Page 8 15 4 Remove two screws that secure the Carriage Cover to the Carriage Assembly 5 Remove the Carriage Cover from the Carriage Assembly
45. 3 MNFG PRN Manufacturing Patterns 4 44 SETUP 4 45 FEED 4 52 SENSORS 4 53 ELECT Electronics 4 59 VOLT Voltage Check 4 69 MOTORS 4 70 SYSTEM INF 4 77 COUNTER 4 79 Heater Panel Maintenance Mode 4 87 HP Designjet 9000s Series Printer Service Manual 4 Maimenanee Mode KJ Maintenance Mode Introduction This chapter explains how to use the built in Maintenance Mode which is designed to assist Service Personnel to make any necessary factory adjustments or to perform Service Tests to verity if certain components of the Printer are functioning correctly Diagnostics Self Test Initialization Sequences Whenever the Printer is switched ON it automatically performs a series of internal self tests and mechanical initialization sequences If any of the parts fail a system error will appear and you should consult Chapter 2 System Error Codes Phone Support i gintenance Mode invent Maintenance Mode Menus The following is a list of all internal Maintenance Mode Menus available in the Printer Instructions for entering the Maintenance Mode are explained on Page 4 7 1 P ADJ Printer Adjustment gt Page 4 10 This menu contains the necessary options to set the adjustment parameters of the Printer so that it functions correctly The different options available in this menu are as follows Adjust Print Meda Advance Print Manufacturing Print 1 Cap Position Wipe Position Line Sensor
46. 4 49 Carriage PCA Version Page 4 49 ASIC version Page 4 49 Heater Hardware Version Page 4 49 Heater Firmware Version Page 4 50 Heater Upgrade Page 4 50 Install Done Page 4 51 Press the Left Arrow Key to select Language This option allows you to select the language of the Front Panel display 1 In the Setup submenu scroll to Language and press the OK key LANGUAGE gt ENGLISH MantennceWode 0 EJ 2 Inthe Language submenu select English or Japanese and press the OK key LANGUAGE JAPANESE Beeper Settings This option allows you to turn On Off the beeper 1 In the Setup submenu scroll to Beep and press the OK key BEEP gt ON 2 In the Language submenu select On or Off and then press the OK key BEEP OFF System Date This option allows you to set the current date 1 In the Setup submenu scroll to System Date and press the OK key SYSTEM DATE gt 05 05 08 2 Use the and V keys to change the digits and use the and P keys to select the digits SYSTEM DATE Format Year Month Day gt 05 10 01 3 Press the OK key once you have entered the new date System Time This option allows you to set the current time 1 In the Setup submenu scroll to System Time and press the OK key SYSTEM TIME 01 01 2 Use the and W keys to change the digits and use the lt and P keys to select the digits SYSTEM TIME
47. Adjustment Jig 1 is securely attached to the Carriage Base Plate p Plate Make sure the Printhead Adjustment Jig 2 is located against this pin This corner of the Printhead should touch the Printhead Adjustment Jig 2 E Printhead Adjustment Jig 2 6 Stretch the spring and hook the key over the top screw of the Printhead Adjustment Jig 1 as shown ata Adiisiment invent 7 The following drawing shows the overall position of the Printhead Adjustment Jigs in relation to the Printhead the tubes have been removed for clarity Printhead Adjustment Jig 1 8 Once the Printhead Adjustment Jigs are in place tighten the front screw that secures the Printhead to the Carriage Base Plate Printhead Adjustment invent 10 Attach the Ink Tube to the Printhead and secure it tightly 11 Attach the Printhead Connector Assembly to the Printhead and secure it with 2 screws 12 Before moving to the next stage of the Printhead Adjustment procedure make sure that the Printhead Connector cables are safely secured with tape so that they don t hit other parts of the Printer Secure with tape 13 Enter into the Ink System Options submenu and select Wash Printheads in order to charge the replaced Printhead with ink 14 Print a Nozzle Check pattern in order to verify that ink has been charged correctly into the Printhead If any of the nozzles are not firing correctly
48. Assemblies 7 14 Paper Path Assemblies 7 16 Media Entry Assemblies 7 18 Take Up Reel Assemblies 7 20 Capping Assemblies 7 22 Wiping Assemblies 7 24 Ink Supply and Subtank Assemblies 7 26 Printer Stand and Waste Bottle 7 28 Service Tools 7 30 HP Designjet 9000s Series Printer Service Manual Beswwm aA Right Hand Covers Right Hand Covers Reference HP Part Number Quantity Description Comments on Drawing a to o Q6665 6001 1 Top Side Cover Q6665 60007 Upper Side Cover Q6665 60008 Lower Side Cover Q6665 60005 Capping Door Q6665 60006 Lower Capping Cover Q6665 60009 Right Subtank Cover Q6665 60014 Right Ink Cartridge Door Q6665 60016 Side Ink Cartridge Cover Q6665 60013 Right Rear Ink Cartridge Cover O invent Figure 1 Right Hand Covers farson Diagrons KJ Left Hand Covers Left Hand Covers Reference HP Part Number Quantity Description Comments on Drawing a to o o Q6665 6001 1 Top Side Cover Q6665 60007 Upper Side Cover Q6665 60008 Lower Side Cover Q6665 60002 Wiping Door Q6665 60003 Lower Wiping Cover Q6665 60010 Left Subtank Cover Q6665 60015 Left Ink Cartridge Door Q6665 60016 Side Ink Cartridge Cover Q6665 60081 Left Rear Ink Cartridge Cover O invent Figure 2 Left Hand Covers Parts and Diagms 0000 EJ 2 invent Center Covers Center Covers Reference HP Part Number Quantity Description Comments on m Firmware Access Cover
49. Bi directional adjustment pattern for the Fine Draft print mode B Check PH to PH Prints a Printhead to Printhead check pattern B Check Bidir Def Prints a Bi directional check pattern B Check Bidir F D Prints a Bi directional check pattern for the Fine Draft print mode 3 You will need to confirm that you want to print the selected printhead Adjustment Pattern by pressing the OK key PH ADJ PRINT NOZZLE CHECK OK 4 The Printer will start printing the selected Printhead Adjustment Pattern and the following message will appear on the Front Panel PH ADJ PRINT EXECUTING Move Carriage This option allows you to move the Carriage when adjusting the Printhead 1 In the Printhead Adjustment submenu scroll to Move Carriage and press the OK key MOVE CARRIAGE gt HOME 2 Inthe Move Carriage submenu scroll to the position that you would like the Carriage to move to and press the OK key MOVE CARRIAGE HOME The positions that the Carriage can move to are as follows B Home Moves the Carriage to the home position E Cap Moves the Carriage to the capping position E Center Moves the Carriage to the center of the Printer B Wipe Moves the Carriage to the wiping position 3 You will need to confirm that you want to move the Carriage to the selected position by pressing the OK key MOVE CARRIAGE x WIPE OK CP rites de Printhead Row Value This option allows you to a
50. D Brite ede The Sensors that can be tested in this menu are as follows B K Ink Cart Displays the status of the Black Ink Cartridge Sensor O Ink Cartridge not installed 1 2 Ink Cartridge installed B Lm Ink Cart Displays the status of the Light Magenta Ink Cartridge Sensor 0 Ink Cartridge not installed 1 Ink Cartridge installed B ic Ink Cart Displays the status of the Light Cyan Ink Cartridge Sensor O nk Cartridge not installed 1 2 Ink Cartridge installed B Y Ink Cart Displays the status of the Yellow Ink Cartridge Sensor 0 Ink Cartridge not installed 1 2 Ink Cartridge installed B M Ink Cart Displays the status of the Magenta Ink Cartridge Sensor 0 Ink Cartridge not installed 1 Ink Cartridge installed B C Ink Cart Displays the status of the Cyan Ink Cartridge Sensor 0 Ink Cartridge not installed 1 2 Ink Cartridge installed B Inkcover L Displays the status of the Left Ink Cartridge Door Sensor 0 Closed 1 Open B InkcoverR Displays the status of the Right Ink Cartridge Door Sensor 0 Closed 1 Open 4 If you would like to exit the Ink Sensor submenu first press the Cancel key and then press the key Sub Tank Sensor This option allows you to check the status of the sensors related to the Sub Tank system in real time so that faulty sensors can be replaced as necessary 1 In the Sensors submenu scroll to Sub Tank Sensor and press the key SUB TANK SENSOR
51. Description Corrective Action System Error Problem Description Corrective Action System Error 1150 Home Position Sensor Error The Carriage cannot be moved to it s home position Try the following E Enter the Sensors Menu in Maintenance Mode and select Printer Sensors Then execute the Home Position option which will display the state of the home position sensor If the home position is detected 1 will be displayed on the Front Panel If the home position is not detected manually move the Carriage and check the Front Panel to see if the 1 is displayed B Make sure the Home Position Sensor Cable is connected correctly and is not damaged B Replace the Home Position Sensor E Replace the Main PCA Page 8 35 System Error 1160 Wiping Error When the Wiping Motor has been running for a while the sensor fails to detect that the Motor has made one turn Check whether the Wiper turns once and the Wiper Sensor detects the turn when the Printer is initializing when it is powered On m If the Wiper does not turn once Check manually by turning the Wiper Gears to see if the Wiper turns If it does not turn then replace the Wiping Station Check whether 24 V is supplied to the Main PCA with the circuit tester If the Wiper Motor does not turn even though the 24 V is supplied there is a possibility of a failure in the Wiper Motor Replace the Wiping Station Page 8 129 Make sure the Wiper S
52. E Replace the Carriage PCA gt Page 8 91 E If the error continues replace the Main PCA Page 8 35 UJ invent System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error 11D0 Cooling Fan Error When the Printhead temperature reaches above 43 C the Printer will check whether the temperature drops below 43 C during printing This error will appear if the temperature does not drop below 43 C after 10 minutes Try the following B Make sure that the Printhead Cooling Fans are working correctly If the Printhead Cooling Fans are not working correctly replace them Page 8 82 B Make sure that the Printer Cooling Fans are connected and working correctly System Error 11EQ Long Term Storage Error This error is displayed when the Printer has been left switched OFF for more than 31 days Try the following B This error can be avoided if the Store Ink System procedure is performed before turning the Printer OFF for long periods B To clear this error Turn the Printer ON in error skip mode by holding down the Cancel and Shift keys and pressing the ON button Enter the Password to clear the internal error flag b Shift and OK Switch the Printer OFF and then ON again System Error 120x Printhead Drive IC Error The Piezo Drive IC on a Printhead is too hot 85
53. Format Hour Minute 09 30 3 Press the OK key once you have entered the new time CP rites td OEM or HP Serial Number This option allows you to set the Serial Number of the Printer 1 In the Setup submenu scroll to HP Serial No or OEM Serial No and press the OK key HP SERIAL No gt 0000000000 2 Use the and V keys to change the digits and use the and P keys to select the digits HP SERIAL No HP 10 Digits gt 012345678A OEM 8 Digits 3 Press the OK key once you have entered the new serial number NVRAM Initialization This option allows you to initialize the NVRAM with the default values The Printer correction values are returned to the values before adjustment 1 In the Setup submenu scroll to NVRAM Init and press the OK key NVRAM INIT gt 2 You will need to confirm that you want to initialize the NVRAM by pressing the OK key NVRAM INIT x OK Save Calibrations This option allows you to save the Calibrations stored in the NVRAM into the Factory Defaults area in the flash memory 1 In the Setup submenu scroll to Save Calibs and press the OK key SAVE CALIBS gt 2 You will need to confirm that you want to save the NVRAM Calibrations by pressing the OK key SAVE CALIBS OK MaitennceWode 0 KJ Restore Calibrations This option allows you to restore the Calibrations stored in the Factory Defaults area to the NVRAM 1 In
54. KCOVER LOAD SL CART ra invent inten Mode 13 14 15 16 17 Once the Purging Cartridges have been removed install a NEW Storage Liquid Cartridge in to each slot and close the Left Ink Cartridge Door LOAD SL CART CLOSE L INKCOVER If the Printer detects that a Storage Liquid Cartridge has been installed incorrectly or if any of the Storage Liquid Cartridges contain less than 500cc of liquid or if an invalid Storage Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Storage Liquid Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD SL CART LOAD XX SLOT LOAD XX SLOT LOAD NEW SL CART LOAD XX SLOT When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN R INKCOVER LOAD SL CART Once the Purging Cartridges have been removed install a NEW Storage Liquid Cartridge in to each slot and close the Right Ink Cartridge Door LOAD SL CART CLOSE R INKCOVER If the Printer detects that a Storage Liquid Cartridge has been installed incorrectly or if any of the Storage Liquid Cartridges contain less than 500cc of liquid or if an invalid Storage Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Storage liquid Cartr
55. Motor by pressing the OK key TUR MOTOR ON OK 4 To stop the TUR Motor select Off in the TUR Motor submenu and then press the OK key TUR MOTOR OFF Pump Motors This option allows you to control the Ink Pump Motors 1 In the Motors submenu scroll to XX Pump Motor and press the OK key XX PUMP MOTOR STOP The ink colors that correspond to each Ink Pump Motor are as follows K Pump Motor Black Ink Pump Motor Lm Pump Motor Light Magenta Ink Pump Motor Lc Pump Motor Light Cyan Ink Pump Motor Y Pump Motor Yellow Ink Pump Motor M Pump Motor Magenta Ink Pump Motor C Pump Motor Cyan Ink Pump Motor MantennceWode 0 KJ 2 n the Pump Motor submenu select the direction that you would like the selected Ink Pump Motor to run and then press the OK key XX PUMP MOTOR NORMAL The different directions that you can run the Ink Pump Motor are as follows E Stop Stops the Motor running B Normal Runs the Motor in the normal direction E Reverse Turns the Motor in the reverse direction 3 You will need to confirm that you want to run the selected Ink Pump Motor in the selected direction by pressing the OK key XX PUMP MOTOR NORMAL OK 4 To stop the Ink Pump Motor turning select Stop in the Pump Motor submenu and then press the OK key XX PUMP MOTOR STOP intent Mode SYSTEM INF This menu can be used to print vari
56. NSERT IC CARD OK 4 The Printer will start upgrading the Heater firmware and the following message will appear on the Front Panel Flashes while the firmware is being updated UPGRADING PLEASE WAIT 5 Once the upgrade has been completed the following message will appear on the Front Panel UPGRADE FINISHED POWER OFF ON CD Brite de 6 Power Off the Printer and power it On again and check the Heater firmware version once the Printer has initialized Page 4 50 The following messages could appear during the Heater firmware upgrade procedure B The Printer does not recognize the Heater Control Panel HEATER PANEL ERR POWER OFF ON Try powering Off the Printer and On again and retry the firmware upgrade procedure If the message continues to appear after rebooting several times then replace the Heater Panel Page 8 27 B There is a problem with the IC Card IC CARD ERROR POWER OFF ON Check that the IC Card contains the actual firmware image Make sure that the IC Card is inserted into the Main PCA correctly Try powering Off the Printer and On again and retry the firmware upgrade procedure If the message continues to appear after rebooting several times then replace the Heater Panel Page 8 27 BI There is a communication problem between the Main PCA and the Heater Panel DATA ERROR POWER OFF ON Try powering Off the Printer and On again and retry the
57. OK key CAP CLEANING OK 6 The Carriage will automatically move to the wiping side of the Printer so that the Capping Unit can easily be accessed during which the following message will be displayed on the Front Panel CARRIAGE MOVING PLEASE WAIT CE Reine iene 7 When the following message is displayed on the Front Panel open the Rear Cover and the Capping Door Rear Cover OPEN COVER CAP CLEANING 9 Use the cleaning swab to clean the edges and the upper surfaces of ALL six Capping Units Capping Unit 10 After the Capping Unit has been thoroughly cleaned close the Capping Door and the Rear Cover to automatically return the Carriage to it s home position Preventive Mamenn KJ Waste Ink Bottle Disposal The Waste Ink Bottle should be checked on a daily basis to make sure that it is not full The Waste Ink Bottle should be emptied as follows 1 Loosen the screw and lift up the lever to release the Waste Ink Bottle Loosen Screw 3 Securely screw on the top on the full Waste Ink Bottle and store in a safe place until it can be taken for disposal 4 Install a new Waste Ink Bottle into position CD Reine iene 5 Lower the lever and tighten the screw making sure that the Waste Ink Bottle is securely in position Tighten Screw Lower Lever 6 Once the Waste Ink Bottle is correctly installed the Front Panel will request you to reset the Waste Counter
58. Panel EXECUTING If the PTC test passes the Front Panel will display the following message PIC PASS If the PTC test fails the Front Panel will display the following message PTC ERR If the PTC test fails try the following E Replace the Carriage PCA Page 8 35 E Replace the Trailing Cable Page 8 77 E Replace the Main PCA Page 8 35 PDD This option allows you to test the PDD contained in the Carriage PCA In the Elect submenu scroll to PDD and press the OK key PDD gt You will need to confirm that you want to test the PDD by pressing the OK key PDD OK While the PDD is being tested the following message will be displayed on the Front Panel EXECUTING MainennceWode 0 KJ 4 If the PDD test passes the Front Panel will display the following message PDD PASS 5 Ifthe PDD test fails the Front Panel will display the following message PDD ERR If the PDD test fails try the following E Replace the Carriage PCA Page 8 35 E Replace the Trailing Cable Page 8 77 B Replace the Main PCA Page 8 35 ALL This option allows you to perform all the previous tests in one go 1 In the Elect submenu scroll to ALL and press the OK key ALL gt 2 You will need to confirm that you want to perform all the test by pressing the OK key ALL OK 3 While all the tests are being performed the following message will be displayed on th
59. Performing the Necessary Service Calibrations or Adjustments Is the printer calibrated or adjusted correctly atter replacing a component For information on the Service Calibrations and Adjustments and how to use them see Chapter 5 Adjustments and Calibrations Solving Print Quality Problems Whenever a Print Quality problem appears it is advisable to print the Test Print to help diagnose the problem The Test Print will help you differentiate between possible Printhead errors or mechanical problems For information on solving Print Quality problems see Chapter 6 Print Quality The Printer does not Power ON 1 Check that the power cord is connected correctly to the Printer and to the Power Socket 2 Check that the Power Switch on the BACK of the Printer is in the ON position 3 Replace the Power Supply Unit gt Page 8 43 Cover Sensors are not Working 1 Perform the Sensors Test gt Page 4 53 2 Check if the cable for the faulty sensor is not damaged and is connected correctly 3 Replace the faulty Sensor The File Sent is Not Processed Immediately 1 Check that the USB Cable is connected correctly to the Computer and the Printer and that it is NOT damaged 2 Check that the Data LED on the Front Panel is flashing If it is flashing and nothing is printed then maybe the file sent is corrupted or too big 3 Make sure that the Printer is in the Online state when the file is sent The file will be rejected if the f
60. Press the following keys on the Heater Panel in the order shown in the drawing Basic Menu Operation To operate the Heater Panel Maintenance Menu only the Front keys are used Used to scroll through menu and to change parameters Used to select menu items and to confirm parameters MaitennceWode 0 KJ Heater Panel Maintenance Menu The different menu options that can be selected in the Heater Panel Maintenance Mode are as follows Description Setting Options F LIMIT Front Heater maximum temperature 15 to 609C limit preset by User R LIMIT Rear Heater maximum temperature 15 to 609C limit preset by User P LIMIT Print Heater maximum temperature 15 to 609C limit preset by User STANDBY TEMP Preset temperature for standby state 15 to 40 C HEATER TEST Turn the Heaters ON OFF On or OFF RESET PARAM Return all parameters to the factory Yes or No default settings EXIT Exit from the Maintenance Mode Yes or No co Adjustments and Calibrations Adjustments and Calibrations 5 2 Adjustments 5 2 Belt Tension Adjustment 5 3 Carriage Height Adjustment 5 5 Scan Axis Belt Tension Adjustment 5 9 Paper Axis Belt Tension Adjustment 5 11 Wiping Station Height Adjustment 5 13 Wiper Belt Tension Adjustment 5 16 Wiper Blade Height Adjustment 5 17 Capping Station Height Adjustment 5 20 Carriage Shield Height Adjustment 5 22 Wiping Position Calibration 5 23 Capping Position Calibration 5 25 Line
61. Printer by pressing the Cancel and the Power Off keys together INK PURGE END POWER OFF CD Brite de Ink System Options Store Ink System This option allows you to fill the ink system with Storage Liquid so that the Printer can be stored for a period of up to four weeks while switched Off In order to perform the Store Ink System procedure you will need to have the HP 790 Ink System Storage Kit available 1 In the Printhead Maintenance submenu scroll to Ink System Opt and press the OK key INK SYSTEM OPT gt STORE INK SYS 2 Inthe Ink System Opt submenu scroll to the Store Ink Sys option and press the OK key INK SYSTEM OPT STORE INK SYS 3 When the following message appears on the Front Panel check whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked INK SYSTEM OPT BOTTLE OK 4 When the following message is displayed on the Front Panel open the Left Ink Cartridge Door and remove ALL 3 Ink Cartridges OPEN L INKCOVER REMOVE CARTRIDGE 5 Once the Ink Cartridges have been removed install a Purging Cartridge in to each slot and close the Lett Ink Cartridge Door LOAD PURGING CAR CLOSE L INKCOVER Maimenanee Mode 0 EJ 6 10 11 12 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displ
62. Sensor Calibration Side Margin 5 27 Line Sensor Calibration Top Margin 5 28 HP Designjet 9000s Series Printer Service Manual sd Ausiment ond Caliratons A Adjustments and Calibrations The Printer requires certain adjustments and calibration procedures that must be performed under certain conditions Adjustments refer to procedures that require physical mechanical fine tuning of the different components in the Printer Calibrations refer to procedures that require entering values through the Front Panel in order to fine tune the components in the Printer Adjustments Belt Tension Adjustment Page 5 3 Carriage Height Adjustment Page 5 5 Scan Axis Belt Tension Adjustment Page 5 9 Paper Axis Belt Tension Adjustment Page 5 1 1 Wiping Station Height Adjustment Page 5 13 Wiper Belt Tension Adjustment Page 5 16 Wiper Blade Height Adjustment Page 5 17 Capping Station Height Adjustment Page 5 20 Carriage Shield Height Adjustment gt Page 5 22 oO 00400 Rh QN Calibrations Wiping Position Calibration Page 5 23 Capping Position Calibration Page 5 25 Side Margin Position Calibration gt Page 5 27 Top Margin Position Calibration gt Page 5 28 A 0 NN CD Aaa ond trons Belt Tension Adjustment This adjustment must be performed whenever B Carriage Assembly is disassembled or replaced E Carriage Belt is disassembled or replaced Perform the Belt Tension Adjustme
63. Support Tray from the Printer 6 Disconnect the cables from the power switch 7 Remove 13 screws that secure the Power Supply Unit to the Support Tray 8 Remove the Power Supply Unit from the Support Tray Fomoclondintiioion A Heater Relay Assembly Removal Switch off the product and remove the power cable 1 Remove the Electronics Module Cover gt Page 821 2 Remove the Voltage Alternation Panel from the Printer 3 Remove three screws that secure the Heater Relay Assembly to the Printer from the rear 4 Disconnect the Heater Relay Cable 5 Pass the Heater Relay Cable through the hole in the Electronics Module 6 Disconnect ALL the cables from the Heater Relay Assembly 7 Remove two screws that secure the Heater Relay Assembly to the Printer O Removal and Installation 00 invent 8 Remove the Heater Relay Assembly from the Printer A Rr anon Waste Bottle Sensor Removal Switch off the product and remove the power cable 1 Loosen the screw that locks the Waste Bottle Bracket into place 2 Remove the Waste Bottle from the Printer taking care not to spill any ink contained inside 3 Remove two screws that secure the Waste Bottle Bracket to the Printer Renovelar sloron A 4 Turn the Waste Bottle Bracket 180 degrees so that you can access the Waste Bottle Sensor and Cable 5 Disconnect the Sensor Cable 6 Cut the cable
64. T LOAD XX SLOT The Storage Liquid purge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START PURGING BOTTLE OK The Printer will purge the Storage Liquid which could take at least 10 minutes and the following message will be displayed on the Front Panel PURGING XXX Once the Storage Liquid has been purged from the system the following message will be displayed on the Front Panel Open the Left Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN L INKCOVER LOAD CL CART ra invent inten Mode 13 14 15 16 17 Once the Purging Cartridges have been removed install a NEW Cleaning Liquid Cartridge in to each slot and close the Left Ink Cartridge Door LOAD CL CART CLOSE L INKCOVER If the Printer detects that a Cleaning Liquid Cartridge has been installed incorrectly or if any of the Cleaning Liquid Cartridges contain less than 500cc of liquid or if an invalid Cleaning Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Cleaning Liquid Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD CL CART LOAD XX SLOT LOAD XX SLOT LOAD NEW CL CART LOAD XX SLOT When the following message is displayed on the Front Panel open the Right Ink Cartridge Do
65. TLE OK 27 The Printer will extract the Cleaning Liquid which could take at least 10 minutes and the following message will be displayed on the Front Panel PURCING XXX 28 Once the Cleaning Liquid has been purged from the system the following message will be displayed on the Front Panel Open the Left Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN L INKCOVER LOAD CL CART 29 Once the Purging Cartridges have been removed install a used Cleaning Liquid Cartridge in to each slot and close the Left Ink Cartridge Door LOAD CL CART CLOSE L INKCOVER 30 Ifthe Printer detects that a Cleaning Liquid Cartridge has been installed incorrectly or if any of the Cleaning Liquid Cartridges contain less than 500cc of liquid or if an invalid Cleaning Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Cleaning Liquid Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD CL CART LOAD XX SLOT LOAD XX SLOT LOAD NEW CL CART LOAD XX SLOT Maimenanee Mode 0 EJ 31 32 33 34 35 36 When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN R INKCOVER LOAD CL CART Once the Purging Cartridges have been removed install a used Cleaning Liquid Cartridge in to each slot and close the Right Ink Cartrid
66. Top Adjustment Line Sensor Side Adjustment Media Advance Value Back Adjust Print Back Adjust Value 2 PH ADJ Printhead Adjustment 2 Page 4 17 This menu contains the necessary options to set the adjustment parameters of the Printhead so that it functions correctly The different options available in this menu are as follows E Printhead Adjustment Prints Move Carriage Printhead Row Value Printhead to Printhead Value Set Bidirection Media Bidirection Definitions Drive Voltage Manufacturing Print 2 3 PH MAIN Printhead Maintenance Page 4 23 This menu contains the necessary options related to the actual Printheads contained in the Carriage Assembly like cleaning or servicing The different options available in this menu are as follows Charge Ink System Purge Ink System Ink System Options Ink Charge Done Printhead Recovery Uncap Carriage Cap Carriage a Maintenance Mode 00 invent 4 MNFG PRN Manufacturing Test Patterns gt Page 4 44 This menu contains the test patterns which are used during the manufacturing process 5 SETUP Page 4 45 This menu contains the necessary option to set the different system parameters like language or system time The different options available in this menu are as follows Language Beeper Settings System Date System Time Serial Number NVRAM Initialization Save Calibrations Restore Calibrations Save NVRAM Res
67. a Printhead must be done every time a Printhead is removed or replaced If the adjustment of the Printheads is not done you could get Print Quality problems like banding The Printhead Adjustment should be done in the following order Calibrate the Printhead Adjustment Jig Install the Printhead Adjustment Jigs in to the Carriage Set Printhead Voltage Print the Printhead Adjustment pattern Perform Printhead Position correction Print the Check Printhead pattern VN GO GO Bh WON Mechanically adjust the Printhead Tools Required The Tools required to perform the Printhead Adjustment procedure are shown below Without these tools the Printhead Adjustment procedure cannot be completed correctly 2 Printhead Adjustment Jig 1 Printhead Adjustment Reference Plate S a f ai o Printhead Positioning Pins Printhead Adjustment Jig 2 Small Flat Head Screwdriver P 5 E m a ti Measuring Loupe il Cross Head Screwdriver Calibrate the Printhead Adjustment Jig Betore installing the Printhead Adjustment Jig 1 in to the Carriage it needs to be calibrated as follows 1 Retract the datum pins located in the Printhead Adjustment Jig 1 by turning the Adjustment Screws counterclockwise using a small Flat Head Screwdriver ent Screws Adjustm i 2 Place the Printhead Adjustment Jig 1 on top of the Printhead Adjustment Reference Plate as shown 3 Insert
68. ake sure that the Printhead Height Lever is in the upper position so that Printhead height is actually in the lower position Ausiment ond Caliratons A 5 Loosen four screws that secure the Wiper Blade to the Wiper Blades 6 Move the Carriage to the Wiping Station and align the top edge of the Wiper Blade with the top edge of the Printhead Nozzle Plate black part Wiper Blade Printhead Nozzle Plate c 7 While holding the Wiper Blade in position tighten the two screws that you loosened in a previous step 0 Adjustments ond Calibrations invent 8 Manually rotate the Wiper Blade using the Wiping Station Gear and check that the Wiper Blade touches the Printheads evenly Adjusiments ond Calibrations invent Capping Station Height Adjustment This adjustment must be performed whenever E Capping Station is disassembled or replaced For this adjustment you will need the Capping Height Tools Perform the Capping Station Height Adjustment as follows 1 Make sure that the Capping Station is correctly installed and that the Carriage is moved to the Capping Station 2 Make sure that the Printhead Height Lever is in the upper position so that Printhead height is actually in the lower position f 1 by F as Pre Y 5 3 Loosen five screws from the left hand side of the Capping Station CD iia ard bros 5 Install the four Capping Height screws into the Carr
69. all a Purging Cartridge in to each slot and close the Left Ink Cartridge Door LOAD PURGING CAR CLOSE L INKCOVER If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Cleaning Liquid Cartridges OPEN R INKCOVER REMOVE CARTRIDGE Once the Cleaning Liquid Cartridges have been removed install a Purging Cartridge in to each slot and close the Right Ink Cartridge Door LOAD PURGING CAR CLOSE R INKCOVER CP rites Mole 25 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT 26 The Cleaning Liquid purge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START PURGING BOT
70. ange of 5 0 to 5 0 mm LS ADJ SIDE VAL x 1 1 mm 3 Press the OK key once you have entered the new value A rites ede Media Advance Value This option allows you to enter the media advance value which is needed to calibrate the media advance for the different media used in the printer In the Printer Adjustment submenu scroll to Media Adv Value and press the P key MEDIA ADV VALUE MNFG In the Media Adv Value submenu select the media that you would like to correct and press the OK key If you would like to exit the Media Adv Value submenu press the key MEDIA ADV VALUE gt PAPER gt 099 80 Use the and V keys to change the digits and use the and P keys to select the digits The value can be changed in a range of 097 00 to 103 00 MEDIA ADV VALUE gt PAPER gt 098 40 Press the OK key once you have entered the new value Back Adjust Print This option allows you to print an adjustment pattern so that the media back feed can be mechanically adjusted In the Printer Adjustment submenu scroll to Back Adj Print and press the OK key BACK ADJ PRINT gt NORMAL In the Back Adj Print submenu scroll to the pattern that you would like to print and press the OK key BACK PATTERN NORMAL The Back Adjust patterns available in this menu are as follows B Normal Prints using a Standard 4 pass printmode B H Quality Prints using a Hig
71. ard is connected correctly to the Relay Board via the Relay Cable E Make sure that the Heater Relay Assembly is connected correctly to the Rear Heater E Replace the Heater Relay Assembly Page 8 46 E Replace the Rear Heater Page 8 31 CP Sistem rar codes Heater Error Problem Description Corrective Action Heater Error Problem Description Corrective Action Heater Error Problem Description Corrective Action Heater Error HO8 Center Heater Time out Error The temperature of the Center Heater does not reach the preset temperature even after 15 minutes Try the following E Make sure that the Voltage alternation switch located at the back of the Printer is set correctly to the AC voltage being used E Make sure that the Fuse F2 on the Heater Relay Assembly has not blown It the fuse has blown replace it E Make sure that the Heater Board is connected correctly to the Relay Board via the Relay Cable E Make sure that the Heater Relay Assembly is connected correctly to the Center Platen E Replace the Heater Relay Assembly Page 8 46 E Replace the Center Platen Heater Page 8 33 Heater Error HO9 Operation Panel Switch Error The specified switch is not pressed for 30 seconds or more when the diagnostics that verifies the switch action is executed Try the following E Replace the Heater Relay Assembly Page 8 46 Heater Error H10 Zero Cross Error This error occur
72. ayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Ink Cartridges OPEN R INKCOVER REMOVE CARTRIDGE Once the Ink Cartridges have been removed install a Purging Cartridge in to each slot and close the Right Ink Cartridge Door LOAD PURGING CAR CLOSE R INKCOVER If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT The Ink extraction process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START PURGING BOTTLE OK The Printer will purge the ink which could take at least 10 minutes and the following message will be displayed on the Front Panel PURGING XXX Once the ink has been purged from the system the following message will be displayed on the Front Panel Open the Left Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN L IN
73. bmenu scroll to PH Adj Print and press the OK key 2 In the Printhead Adjustment Prints submenu scroll to Printhead Adj and press the OK key PH ADJ PRINTS PRINTHEAD ADJ 3 You will need to confirm that Di want to print the Printhead Adjustment pattern by pressing the OK key PH ADJ PRINTS x PRINTHEAD ADJ OK 4 The Printer will start printing the Printhead Adjustment pattern and the following message will appear on the Front Panel PH ADJ PRINTS EXECUTING Perform Printhead Position Correction Once you have printed the Printhead Adjustment pattern you can use it to correct the position of the Printhead as follows 1 Locate the Printhead Row pattern in the Printhead Adjustment pattern Printhead Row Pattern 2 Select the pattern that looks the best aligned and note down the value either ii mem l Lines not t wel diane Lines well aligned 3 In the Printhead Adjustment submenu scroll to PH Row Val and press the key PH ROW VAL Lm 4 n the PH Row Val submenu select the color of the Printhead that you would like to adjust and press the OK key If you would like to exit the PH Row Val submenu press the key PH ROW VAL im gt 00 5 Use the and V keys to change the digits and use the and P keys to select the digits Enter the value that you noted down in step 2 PH ROW VAL gt Lm gt 01 Press the OK key
74. buzzer 4 f you select to test the Keys you will need to confirm that you want to perform the test by pressing the OK key FRONT PANEL KEYS OK 5 When the following message is displayed on the Front Panel press the different keys on the Front Panel to test if they are working correctly KEYS TEST off 6 Ifthe key is pressed correctly the Front Panel will display the name of the key that was pressed Press the OK key to exit KEYS TEST SHIFT_KEY If the Front Panel test fails try the following E Replace the Front Panel Assembly Page 8 25 A Brite de VOLT Voltage Check This menu can be used to turn the Voltage check to high or low 1 To enter in to the Volt menu enter in to the Maintenance Mode and press the Shift key twice and then the W key Press the Down Arrow Key to select 2 Once in the Voltage Check submenu press the OK key VOLTAGE CHECK gt HIGH 3 In the Voltage Check submenu select either high or Low and then press the OK key VOLTAGE CHECK LOW Maimenanee Mode 0 KJ MOTORS This menu contains the necessary diagnostics that can be used to test the various Motors in the Printer The different options available in this menu are as follows To enter in to the Motors menu enter in to the Maintenance Mode and press the Shift key twice and then the P key Media Advance Motor gt Page 4 70 Capping Station Motor Page 4 71 Wipi
75. ct and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Top Side Cover Right Page 8 5 3 Disconnect the Paper Axis Motor Cables 4 Remove two screws that secure the Paper Axis Gear Plate 5 Remove the Paper Axis Gear Plate from the Printer CPR anon 6 Remove the Spring and Washer from the Paper Axis Gear shaft J ioe ll ir f l 7 Loosen three screws that secure the Paper Axis Motor Bracket to the Chassis 8 Release the Belt and remove the Paper Axis Gear from the Printer Fomoclondintiioion 9 Remove three screws that secure the Paper Axis Motor Bracket to the Chassis 10 Remove the Paper Axis Motor Assembly from the Printer 11 Remove two screws that secure the Bracket to the Paper Axis Motor 12 Remove the Paper Axis Motor from the Bracket When installing the Paper Axis Motor you will need to first remove the Scan Axis Motor Once the Paper Axis Motor has been installed correctly you must perform the Paper Axis Belt Tension Adjustment For further information refer to Page 5 11 weowmusn Scan Axis Motor and Belt Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Top Side Cover Right Page 8 5 3 Disconnect the Scan Axis Motor Cable 4 Remove one screw that secures the Belt to the left side of the Car
76. cts that a Maintenance Liquid Cartridge has been installed incorrectly or if any of the Maintenance Liquid Cartridges contain less than 250cc of liquid or if an invalid Maintenance Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Maintenance Liquid Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD SL CART LOAD XX SLOT LOAD XX SLOT LOAD NEW SL CART LOAD XX SLOT Maimenanee Mode 0 EJ 31 32 33 34 35 36 37 When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN R INKCOVER LOAD SL CART Once the Purging Cartridges have been removed install a used Storage Liquid Cartridge in to each slot and close the Right Ink Cartridge Door LOAD SL CART CLOSE R INKCOVER If the Printer detects that a Maintenance Liquid Cartridge has been installed incorrectly or if any of the Maintenance Liquid Cartridges contain less than 250cc of liquid or if an invalid Maintenance Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Maintenance liquid Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD SL CART LOAD XX SLOT LOAD XX SLOT LOAD NEW SL CART LOAD XX SLOT The Storage liquid charge process w
77. djust the left and right position of each Printhead by entering the correction values according to the results obtained from the Printhead Adjustment Print 1l In the Printhead Adjustment submenu scroll to PH Row Val and press the P key PH ROW VAL BK 2 n the PH Row Val submenu select the color of the Printhead that you would like to adjust and press the OK key If you would like to exit the PH Row Val submenu press the key PH ROW VAL The different colors of the Printheads are as follows B K Black B Lm Light Magenta B Lc Light Cyan B M Magenta B Y Yellow B C Cyan 3 Use the and V keys to change the digits and use the amp and P keys to select the digits The numerical value can be changed in a range of 32 to 31 1 unit 1 dot PH ROW VAL gt lc gt 04 4 Press the OK key once you have entered the new value Printhead to Printhead Value This option allows you to adjust the Printhead position in the main scanning direction of each head by entering the correction values according to the results obtained from the Printhead Adjustment Print 1l In the Printhead Adjustment submenu scroll to PH to PH Val and press the P key PH TO PH VAL 7 Maintenance Mode J invent 2 Inthe PH to PH Val submenu select the color of the Printhead that you would like to adjust and press the OK key If you would like to exit the PH to PH Val submenu press the
78. e Front Panel 4 If all the tests pass the Front Panel will display the following message ALL PASS 5 If any of the tests fails the Front Panel will display the name of the part that has failed In this case refer to the corrective action for the failing part CD Nitrest VDD This option allows you to test the VDD voltage either 24V 17V or 6V of the Carriage PCA 1 In the Elect submenu scroll to VDD and press the OK key VDD gt 24V 2 Select the Voltage of the Head Relay Board that you want to test and press the OK key VDD 17V 3 Measure the voltage using a tester of the different points on the Head Relay Board to verify that the voltage settings are correct Measuring points and expected values on the Carriage PCA should be as follows Voltage Selected Measuring point on the carriage PCA aay uv LELARA IES T mere we ee we rep Dr Te It the VDD test fails try the following B Replace the Carriage PCA Page 8 91 Front Panel This option allows you to test the Display and keys of the Front Panel 1 In the Elect submenu scroll to Front Panel and press the OK key FRONT PANEL gt KEYS 2 Select whether you want to test the Display or Keys and press the OK key PANEL KEY Maimenanee Mode 0 KJ 3 f you select to test the Display the Front Panel will turn ON and Off the LED s in sequence display the different character strings and activate the
79. e Rear Media Sensor located under the Rear Heater O Not blocked 1 blocked E Home Position Displays the status of the Home Position Sensor 0 Home position not detected 1 Home position detected B Wiper Blade Displays the status of the Wiper Sensor O Not blocked 1 blocked B Media Lever Displays the status of the Media Lever Sensor located 0 Raised 1 Lowered E Rear Cover Displays the status of the Capping Door Sensor 0 Closed 1 Open E Rear CoverR Displays the status of the Wiping Door Sensor 0 Closed 1 Open B ME Sensor Displays the status of the Media End Sensor 0 Raised 1 Lowered 4 If you would like to exit the Printer Sensors submenu first press the Cancel key and then press the key Ink Sensor This option allows you to check the status of the sensors related to the Ink Cartridges in real time so that faulty sensors can be replaced as necessary 1 In the Sensors submenu scroll to Ink Sensor and press the P key INK SENSOR gt K INK CART 2 Inthe Ink Sensor submenu select the Sensor that you would like to test and press the OK key If you would like to exit the Ink Sensor submenu press the key INK SENSOR KINK CART gt 3 The Front Panel will show the status of the selected Sensor By activating and deactivating the selected Sensor the status will change and a buzzer will make a sound INK SENSOR K INK CART O C
80. e printing 4 Check if the media is wrinkled If it is wrinkled advance the media and cut off the part of the media that is wrinkled 5 Make sure that the media type selected in the Front Panel is the same as the media type loaded into the Printer 6 Make sure that the Center Platen is not stained with ink since this could be transferred to the printed image Pinay 0 KJ Part of Image is Missing at the Start of the Print Corrective Action 1 There might be a problem between the Printer and Computer Check the cable between the computer and the Printer to make sure it is not damaged and is connected correctly 2 Make sure that the environmental conditions temperature humidity are within the temperature humidity range as specified for the Printer refer to the User s Guide for further information Print Quality is not Improved After Printhead Recovery Corrective Action 1 Perform the Daily Maintenance procedure Page 9 3 2 Repeat the Printhead Recovery procedure Page 9 10 and reprint the image 3 Print the Nozzle Check pattern and check if there any nozzles missing If there are several nozzles missing and the Printhead Recovery procedure has not improved the print quality then it might be necessary to replace the failing Printhead co Parts and Diagrams Right Hand Covers 7 2 Left Hand Covers 7 4 Center Covers 7 6 Electronics Module 7 8 Control Panels 7 10 Carriage Assembly 7 12 Scan Axis
81. ecovery for all colors E Strong K Lm Lc Activates a strong recovery for the Black Light Magenta and Light Cyan Printheads E Strong Y M C Activates a strong recovery for the Yellow Magenta and Cyan Printheads 6 You will need to confirm that you want to perform the selected Printhead Recovery procedure by pressing the OK key PH RECOVERY OK 7 When the following message appears on the Front Panel check whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked PH RECOVERY BOTTLE OK 8 The Carriage will begin to perform the recovery process by pumping ink through the Printheads and performing the wiping procedure in order to unblock any nozzles that could be blocked During the recovery process the following message will be displayed on the Front Panel PH RECOVERY EXECUTING XXX 9 Once the recovery process has finished the Front Panel will return to the following screen PH RECOVERY NORMAL ALL CD 000 000000000000 seeHehneaes When Leaving the Printer Off for more than 2 weeks It is important to remember that the Printer should not be switched Off so that the Printer can automatically trigger the internal Printhead maintenance procedures to prevent the Printheads from failing But there might be certain circumstances where the Printer needs to be switched Off for a long period of time In order to do this the customer m
82. ect the direction that you would like the Capping Station Motor to run and then press the OK key CAP STAT MOTOR UNCAP The different directions that you can run the Pump Motor are as follows E Stop Stops the Motor running E Prime Runs the Motor in the normal direction causes priming B Uncap Moves the Capping Station downwards and then turns the Motor in the reverse direction 3 You will need to confirm that you want to run the Capping Station Motor in the selected direction by pressing the OK key CAP STAT MOTOR x UNCAP OK 4 To stop the Capping Station Motor turning select Stop in the Camp Stat Motor submenu and then press the OK key CAP STAT MOTOR STOP Maimenanee Mode 0 EJ Wiping Station Motor This option allows you to control the Wiping Station Motor In the Motors submenu scroll to Wipe Stat Motor and press the OK key WIPE STAT MOTOR STOP In the Wipe Stat Motor submenu select the direction that you would like the Wiping Station Motor to run and then press the OK key WIPE STAT MOTOR NORMAL The different directions that you can run the Wiping Station Motor are as follows E Stop Stops the Motor running B Normal Runs the Motor in the normal direction E Reverse Turns the Motor in the reverse direction You will need to confirm that you want to run the Wiping Station Motor in the selected direction by pressing the OK key WIPE STAT
83. ed power ON the Printer and do the following l Enter into the Maintenance Mode gt Page 4 7 2 Press the Shift key once and then the key to enter in to the Setup menu 3 In the Setup submenu scroll to Save Calibs and press the OK key SAVE CALIBS gt 4 You will need to confirm that you want to save the NVRAM Calibrations by pressing the OK key SAVE CALIBS x OK 5 In the Setup submenu scroll to Save NVRAM and press the OK key SAVE NVRAM gt 6 You will need to confirm that you want to save the NVRAM contents by pressing the OK key SAVE NVRAM OK If both the NVRAM and the Main PCA are replaced at the same time please refer to Chapter 1 for further information CP Rr ad non NVRAM Removal Switch off the product and remove the power cable 1 Remove the Electronics Module Cover gt Page 821 2 Pull up and remove the NVRAM from the Main PCA Once the NEW NVRAM is installed power ON the Printer and do the following 1 Enter into the Maintenance Mode gt Page 4 7 2 Press the Shift key once and then the key to enter in to the Setup menu 3 In the Setup submenu scroll to NVRAM Init and press the OK key NVRAM INIT gt 4 You will need to confirm that you want to initialize the NVRAM by pressing the OK key NVRAM INIT OK 5 In the Setup submenu scroll to Restore NVRAM and press the OK key RESTORE NVRAM gt 6 You will need to co
84. ed the new value Wipe Position This option allows you to correct the value of the wiping position 1 In the Printer Adjustment submenu scroll to Wipe Position and press the OK key WIPE POSITION gt 40 0 mm 2 Use the and W keys to change the digits and use the and P keys to select the digits The value can be changed in a range of 5 0 to 5 0 mm WIPE POSITION 0 5 mm 3 Press the OK key once you have entered the new value UJ invent Line Sensor Adjust Top Value This option allows you to correct the value for the Line Sensor top margin position according to the print results of the Adjust Print 1 In the Printer Adjustment submenu scroll to LS Adj Top Val and press the OK key LS ADJ TOP VAL gt 40 0 mm 2 Use the and V keys to change the digits and use the lt and P keys to select the digits The value can be changed in a range of 5 0 to 5 0 mm LS ADJ TOP VAL 0 8 mm 3 Press the OK key once you have entered the new value Line Sensor Adjust Side Value This option allows you to correct the value for the Line Sensor side margin position according to the print results of the Adjust Print 1 In the Printer Adjustment submenu scroll to LS Adj Side Val and press the OK key LS ADJ SIDE VAL gt 0 0 mm 2 Use the and V keys to change the digits and use the and P keys to select the digits The value can be changed in a r
85. egrated circuits ICs in carpeted areas Do not remove an IC or a printed circuit assembly PCA from its conductive foam pad or conductive packaging until you are ready to install it 4 Ground earth your body while disassembling and working on the Printer Atter removing a cover from the Printer attach an earthing ground lead between the PCA common and earth ground Touch all tools to earth ground to remove static charges before using them on the Printer After removing any PCA from the Printer place it on a conductive foam pad or into its conductive packaging to prevent ESD damage to any ICs on the PCA CPR anon Rear Cover Removal Switch off the product and remove the power cable 1 Remove two screws that secure the Rear Cover to the right hinge 2 Remove two screws that secure the Rear Cover to the left hinge 3 Remove the Rear Cover from the Printer Removal and Installation 000 invent Upper Side Cover Left or Right Removal Switch off the product and remove the power cable 1 Remove four screws that secure the Upper Side Cover to the Printer 2 Remove the Upper Side Cover from the Printer Top Side Cover Left or Right Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left or Right Page 8 4 2 Remove four screws that secure the Top Side Cover to the Printer 3 Remove the Top Side Cover from the Printer Remo
86. el only Part Numbers Part Numbers for Printer options accessories and service parts are located in Chapter 7 Conventions A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting Safety Precautions The following Warnings and Cautions are presented in this Service Manual and must be observed Follow the instructions marked with these symbols Failure to follow the guidelines marked N AMA with this symbol could result in severe AN WARNING personal injury or death Failure to follow the guidelines marked CAUTION with this symbol could result in minor or personal injury or product and or peripheral damage O inveni WARNING Inks used in the printer and liquids in the HP Cleaning and Maintenance kits contain an organic solvent ethylene glycol monobutyl ether acetate CAS No 112 07 2 Observe all local state and federal regulations related to the handling use storage and disposal of organic solvents Avoid contact between ink and skin eyes and clothing Immediately wash skin with soapy water Remove clothing soaked with ink from contact with skin Use an approved eye wash station if ink is splashed into eyes and consult a doctor if necessary If an approved eye wash station is unavailable flush eyes with cold water and consult a doctor if necessary Be sure the printer is well grounded Failure t
87. em Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Codes A System Error Code appears on the Front Panel when a component of the Printer has failed during normal usage Each System Error Code and it s appropriate corrective actions are explained on the following pages System Error 1110 GA_ATG Block Clear Error The ATG band memory block erase does not end This error is checked during Boot Up sequence and printing Try the following E Replace the Main PCA Page 8 35 System Error 1111 GA_ATG DMA Transfer Error There is a problem in the data path This error is checked during printing Try the following E Make sure that the host PC and the Printer are connected correctly via a USB Cable E Replace the Main PCA Page 8 35 System Error 1 12x Vacuum Fan Error E x 0 The Vacuum Fan Wiping Side has failed B x 1 The Vacuum Fan Center of the Platen has failed E x 2 The Vacuum Fan Capping Side has failed Try the following E Replace the failing Vacuum Fan Page 8 34 E f the error continues replace the Main PCA Page 8 35 System Error 1140 Flash ROM Write Error A time out error occurs when the NVRAM contents are being saved in the flash memory in Maintenance Mode and erasing does not end Try the following E Replace the Main PCA Page 8 35 System Error Codes 00 invent System Error Problem
88. emoval Switch off the product and remove the power cable 1 Remove two screws that secure the Left Electronics Module Side Trim to the Printer 2 Remove the Left Electronics Module Side Trim from the Printer 3 Remove two screws that secure the Right Electronics Module Side Trim to the Printer HP Designjet 9000s Series Printer Service Manual 8 2 Removal ard slaton EJ 4 Remove the Right Electronics Module Side Trim from the Printer 5 Loosen 5 screws that secure the Electronics Module Cover to the Printer 6 Remove six screws that secure the Electronics Module Cover to the Printer 7 Remove the Electronics Module Cover from the Printer Removal ard sloron A Firmware Access Cover Removal Switch off the product and remove the power cable 1 Remove two screws that secure the Firmware Access Cover to the Printer 2 Remove the Firmware Access Cover from the Printer CP Rr anon Front Panel Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Lower Side Cover Right gt Page 8 8 3 Remove the Right Subtank Cover Page 8 11 4 Disconnect the Front Panel Cable from the Front Panel 5 Loosen two screws that secure the Front Panel to the Printer Removal and vsialoron 6 Remove two screws that secure the Front Panel to the Printer 7 Remove the Fron
89. ensor Cable is connected correctly and is not damaged If the error continues replace the Main PCA gt Page 8 35 B f the Wiper does turn once Check whether the Wiper Sensor can be switched ON and OFF by manually rotating the Wiper Check whether the lever type switch is not loose Make sure the Wiper Sensor Cable is connected correctly and is not damaged Make sure that the Wiper Sensor is clean If the error continues replace the Main PCA gt Page 8 35 CD Sistem rar codes System Error System Error 1170 Temperature Sensor Error Problem The Temperature Sensor detects abnormal temperatures 10 C or lower or Description 85 C or higher Corrective Action Try the following E Make sure that the Printer is in an environment where the temperature is between 10 C and 85 C E Make sure the Ambient Temperature Sensor Cable is connected correctly and is not damaged E Replace the Main PCA Page 8 35 System Error System Error 1180 Capping Motor Error Problem Capping Motor over current is detected Description Corrective Action Try the following B When the ambient temperature is very low the Pump Motor Tube becomes hard and the load on the Capping Motor is increased Make sure that the Printer is in an environment where the temperature is not below 109C or higher than 85 C B The Capping Station has a Torque Limiter for up and down operation so that the Capping Station does no
90. enu in Maintenance Mode and select Printer Sensors Then execute the Line Sensor option and check if the Line Sensor is functioning correctly by inserting a white piece of paper underneath it If the Line Sensor responds then it is functioning correctly E If the Line Sensor does not respond to the white piece of paper then replace the Line Sensor gt Page 8 97 E Replace the Carriage PCA Page 8 91 System Error 123x Sub Tank Sensor Error Full or Half The Full and Half Sensors on the Sub Tanks are defective x 2 O Printhead Number 1 Black x 1 Printhead Number 2 Light Magenta x 2 Printhead Number 3 Light Cyan x 3 Printhead Number 4 Yellow x 4 Printhead Number 5 Magenta x 5 Printhead Number 6 Cyan Try the following E Enter the Sensors Menu in Maintenance Mode and select Sub Tank Sensor Then execute ALL the Full x and Half x options and check if the Sub Tank Sensors are functioning correctly Manually move the Sub Tank Sensor Plate and if the Sensor responds it means that it is working correctly B f any of the Sub Tank Sensors fail to respond then replace the corresponding Sub Tank Sensor Page 8 106 E Make sure that the Sub Tank Sensor Relay Cables Left Right and the Sub Tank Sensor Cables are connected correctly and are not damaged CD Sistem rar ces E Replace the Main PCA Page 8 35 System Error System Error 124x Ink Supply Sensor Error Prob
91. er from the Carriage Assembly Fomoclondintiioion A 7 Remove two screws that secure the metal bracket to the Carriage Assembly 8 Remove the metal bracket from the Carriage Assembly 9 Disconnect the Trailing Cable from the Carriage PCA 10 Disconnect ALL the Printhead Connector Cables from the Carriage PCA 11 Disconnect ALL cables from the Carriage PCA 12 Remove four screws that secure the Carriage PCA to the Carriage Assembly CP Rr anton Encoder Sensor Removal Switch off the product and remove the power cable 1 Remove the Rear Cover Page 8 3 2 Remove the Upper Side Cover Left and Right gt Page 8 4 3 Remove the Top Side Cover left and Right Page 8 5 4 Remove the Top Cover Page 8 5 Disconnect the Encoder Sensor Cable from the Carriage PCA 6 Remove two screws that secure the Encoder Sensor 7 Remove the Encoder Sensor from the Printer CP Re anton Line Sensor Removal Switch off the product and remove the power cable 1 Open the Rear Cover 2 Remove one screw that secures the Line Sensor Cable clip 3 Disconnect the Line Sensor Cable from the Carriage PCA 4 Release the Line Sensor Cable from the cable clip Besowwasn A 5 Remove one screw that secures the Line Sensor to the Carriage PCA 6 Remove the Line Sensor from the Printer CPR anon Ink Pump Assembly Re
92. ey History Print This option allows you to turn print information relating to the ink system cleaning condition which is stored in the Printer 1 In the System Inf submenu scroll to History Print and press the OK key HISTORY PRINT gt 2 You will need to confirm that you want to print the History Print by pressing the OK key HISTORY PRINT OK 3 While the History Print is being printed the following message will be displayed on the Front Panel HISTORY PRINT EXECUTING 4 To cancel the print press the Cancel key inten Mode invent COUNTER This menu can be used to view and reset the different counters that are used to track the usage of various parts which need to be replaced as a preventive measure Also this menu can be used to check if Non HP or Expired Ink is being used in the printer The different options available in this menu are as follows Media Used Page 4 79 Prime Assembly Page 4 80 Pump Tube Page 4 81 Wiper Cleaning Page 4 81 Wiper Belt Page 4 82 Wiper Blade Page 4 83 Capping Unit Page 4 84 Scan Axis belt Page 4 84 Non HP Ink Used Page 4 85 Expired Ink Used Page 4 86 To enter in to the Counter menu enter in to the Maintenance Mode and press the Shift key three times and then the key Press the Left Arrow Key to select Media Used This option allows you to view and change the amount of media used in
93. failed during normal usage Each Heater Error Code and it s appropriate corrective actions are explained on the following pages Heater Error HO1 System Error Abnormal operation of the Heater Relay Assembly Try the following E Replace the Heater Relay Assembly Page 8 46 Heater Error HO2 Relay Board Error The Heater Board and the Relay Board are not connected together Try the following E Make sure that the Heater Board is connected correctly to the Relay Board via the Relay Cable E Replace the Heater Relay Assembly Page 8 46 Heater Error HO3 Front Heater Temperature Error Temperature read by the Front Heater is abnormal lower than 109C or higher than 709C Try the following E Make sure that the Heater Relay Assembly is connected correctly to the Front Heater E Replace the Heater Relay Assembly Page 8 46 E Replace the Front Heater gt Page 8 29 Heater Error HO4 Rear Heater Temperature Error Temperature read by the Rear Heater is abnormal lower than 10 C or higher than 709C Try the following E Make sure that the Heater Relay Assembly is connected correctly to the Rear Heater B Replace the Heater Relay Assembly Page 8 46 E Replace the Rear Heater Page 8 31 Heater Error Problem Description Corrective Action Heater Error Problem Description Corrective Action Heater Error Problem Description Corrective Action La invent Heater Er
94. ge Door LOAD CL CART CLOSE R INKCOVER If the Printer detects that a Cleaning Liquid Cartridge has been installed incorrectly or if any of the Cleaning Liquid Cartridges contain less than 500cc of liquid or if an invalid Cleaning Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Cleaning Liquid Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD CL CART LOAD XX SLOT LOAD XX SLOT LOAD NEW CL CART LOAD XX SLOT The Cleaning Liquid charge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START FILLING CL BOTTLE OK The Printer will charge the Cleaning Liquid and the following message will be displayed on the Front Panel FILLING CL XXX Once the Cleaning Liquid has been charged the Printheads and the Sub Tank will be flushed and the following message will be displayed FLUSHING XXX CD rites ade 37 Once the printheads and the Sub Tank have been flushed the following message will be displayed on the Front Panel Open the Left Ink Cartridge Door and remove ALL 3 Cleaning Liquid Cartridges OPEN L INKCOVER REMOVE CARTRIDGE 38 Once the Cleaning Liquid Cartridges have been removed install a Purging Cartridge in to each slot and close the Left Ink Cartridge Door
95. ge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Ink Cartridges OPEN R INKCOVER REMOVE CARTRIDGE Once the Ink Cartridges have been removed install a Priming Cartridge in to each slot and close the Right Ink Cartridge Door LOAD PURGING CAR CLOSE R INKCOVER If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT The Ink Purging process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START PURGING BOTTLE OK The Printer will extract the ink which could take at least 10 minutes and the following message will be displayed on the Front Panel PURGING XXX Once the ink has been extracted from the system the following message will be displayed on the Front Panel Power Off the
96. ge the Datum Pins 5 Now that the Printhead Adjustment Jig 1 is calibrated to the old Printhead the Printhead can now be removed Page 8 86 6 Install a new Printhead in to the Carriage and position it against the Printhead Adjustment Jig 1 as shown Make sure that the 2 datum pins touch the Printhead as shown 7 Install the two screws to secure the Printhead The screws should not be tightened too much just enough so that the Printhead does not move loosely tac Adiitiment invent 8 Install the Printhead Adjustment Jig 2 in to position against the Carriage Base Plate Make sure the Printhead Adjustment Jig 2 is located against this pin This corner of the Printhead should touch the Printhead Adjustment Jig 2 Printhead Adjustment Jig 2 9 Tighten the front screw that secures the Printhead to the Carriage Base Plate 10 Atthis point the new Printhead should now be more or less in the same position as the old Printhead 11 Before continuing you should connect the Ink Tube and Printhead Connector Assembly to the Printhead 12 You should now continue the Printhead Adjustment procedure from Page 3 9 ca Maintenance Mode Introduction 4 2 Diagnostics Self Test 4 2 Phone Support 4 2 Maintenance Mode Menus 4 3 Entering the Maintenance Mode 4 7 Basic Menu Operation 4 8 P ADJ Printer Adjustment 4 10 PH ADJ Printhead Adjustment 4 17 PH MAIN Printhead Maintenance 4 2
97. gnosed and an error was detected Try the following E Replace the Main PCA Page 8 35 Power Supply 36V 24V 12V 0800 The power supplies of 36 24 and 12 V were diagnosed and could not be detected Try the following E Open the Electronics Cover and check LED 11 and LED 13 B f both LED 11 and LED 13 are OFF then try the following Check the Interlock Switches to make sure they are installed connected correctly Make sure that the Rear Cover lips that activate the Interlock Switches are not bent and that the Rear Cover is closed correctly If the Interlock Switches are installed and connected correctly then replace the Main PCA Page 8 35 B f both LED 11 and LED 13 are ON then try the following Check whether the correct voltages are supplied from the power source refer to the table below If the correct voltages are not supplied then replace the Power Supply Unit Page 8 43 t is possible that this error occurred because of a faulty Main PCA Replace the Main PCA Page 8 35 Check whether the motors have been short circuited by testing 24 V If 24 V is not supplied then replace both Scan Axis Paper Axis Motors If error continues replace the Main PCA Measuring Position on the Main PCA TP93 TP33 435 00 V to 437 00 V ra invent System Error Problem Description Corrective Action System Error Problem Description Corrective Action Syst
98. h Quality 8 pass printmode B H Density Prints using a High Density 8 pass printmode B Draft Prints using a Draft 2 pass printmode Maimenanee Mode 0 KJ 3 You will need to confirm that you want to print the selected Back Adjust pattern by pressing the OK key BACK ADJ PRINT NORMAL OK 4 The Printer will start printing the selected Back Adjust pattern and the following message will appear on the Front Panel BACK ADJ PRINT EXECUTING Back Adjust Value This option allows you to correct the media back feed value based on the back adjust print 1 In the Printer Adjustment submenu scroll to Back Adj Value and press the P key BACK ADJ VALUE MNFG 2 In the Back Adj Value submenu select the media that you would like to correct and press the OK key If you would like to exit the Back Adj Value submenu press the key BACK ADJ VALUE gt PAPER 240000P 3 Use the A and V keys to change the digits and use the and P keys to select the digits The value can be changed in a range of 2000P 5 mm 1 pulse 2 5 micromillimeters BACK ADJ VALUE gt PAPER 20100P 4 Press the OK key once you have entered the new value CD sees ade PH ADJ Printhead Adjustment This menu contains the necessary options to set the adjustment parameters of the Printhead so that it functions correctly The different options available in this menu are as follows E Printhead Adj
99. he Main PCA Page 8 35 E If the voltage is not supplied replace the Head Relay Board Page 8 40 B There is a possibility of a short circuit off the Head Relay Board output line Pertorm a short circuit test on the Main PCA E Make sure the Carriage Trailing Cable is connected correctly and is not damaged System Error 1 1Ax NVRAM Error The data in the NVRAM is incorrect Try the following B Switch the Printer OFF and ON again and check if the error still appears E f the error continues skip the Power ON Self Diagnostic by keeping the Cancel Key pressed and powering ON the Printer Perform NVRAM Initialization gt Page 4 47 and then perform Restore Calibs Page 4 48 Switch the Printer OFF and ON again and check if the error still appears E f the error continues restore the Printer to defaults settings Switch the Printer OFF and ON again and check if the error still appears B Check whether the NVRAM is mounted on the Main PCA correctly If necessary replace the NVRAM Page 8 39 E If the error continues replace the Main PCA Page 8 35 System Error 1 1 CO Cap Position Error The Carriage position sensors have detected more than a 2mm gap during the capping operation Try the following E Make sure that the Encoder Strip is not stained E Make sure that the Encoder Sensor is mounted correctly and that the cable is connected correctly B Make sure that the Trailing Cable is connected correctly
100. he PIO is being tested the following message will be displayed on the Front Panel EXECUTING 4 lf the PIO test passes the Front Panel will display the following message PIO PASS CP Bites de 5 If the PIO test fails the Front Panel will display the following message PIO PIO ERR If the PIO test fails try the following B Replace the Main PCA Page 8 35 NVRAM This option allows you to test the NVRAM contained in the Main PCA In the Elect submenu scroll to NVRAM and press the OK key NVRAM gt You will need to confirm that you want to test the NVRAM by pressing the OK key NVRAM OK While the NVRAM is being tested the following message will be displayed on the Front Panel NVRAM EXECUTING It the NVRAM test passes the Front Panel will display the following message NVRAM If the NVRAM test fails the Front Panel will display the following message NVRAM NVRAM ERR If the NVRAM test fails try the following B Replace the NVRAM Page 8 39 E f the test fails again after replacing the NVRAM replace the Main PCA Page 8 35 MainennceWode 0 KJ Ink EEPROM This option allows you to test the Ink EEPROM contained in the Ink Cartridge 1 In the Elect submenu scroll to Ink EEPROM and press the OK key INK EEPROM gt 2 You will need to contirm that you want to test the Ink EEPROM by pressing the OK key INK EEPROM OK
101. he Printer 9 Remove the Ink Supply Station from the Printer Once the new Ink Supply Station has been installed you will need to switch On the Printer and charge the Ink for more information refer to Page 4 23 Removal and Installation 00 invent IC Door Sensor Left or Right Removal Switch off the product and remove the power cable 1 Remove the Lower Side Cover Left or Right Page 8 8 2 Open the Ink Cartridge Door 3 Remove two screws that secure the metal cover to the Ink Supply Station 4 Remove the metal cover from the Ink Supply Station 5 Disconnect the IC Door Sensor cable 6 Remove two screws that secure the IC Door Sensor to the Ink Supply Station 7 Remove the IC Door Sensor from the Ink Supply Station a Removal and Installation 00 invent Subtank Sensors Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left or Right gt Page 8 4 2 Remove the Lower Side Cover Left or Right Page 8 8 3 Remove the Left Subtank Side Cover gt Page 8 9 or the Right Subtank Cover gt Page 8 1 1 4 Disconnect the Subtank Station cables 5 Cut the cable tie that secures the Ink Tubes 6 Loosen one screw from each side of the Subtank Station 7 Remove one screw from each side of the Subtank Station 8 Carefully pull out the Subtank Station slightly wexodedan KJ
102. he Solenoid Assembly cable connector from the chassis Femoclondintiioion 15 Remove two screws that secure the Solenoid Assembly to the Capping Station N E rm lr F e c a D mm x V C 2 Fi F i T ail i 16 Remove the Solenoid Assembly from the Capping Station CPR anon Wiping Station Assembly Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left Page 8 4 2 Remove the Top Side Cover Left gt Page 8 5 3 Remove the Lower Side Cover Left gt Page 8 8 4 Remove the Lower Wiping Cover Page 8 16 5 Remove the Wiping Door Page 8 18 6 Disconnect the Wiping Station cables 7 Release the Wiping Station cables from the cable clip Fomoclondintiioion A 8 Remove two screws that secure the metal bracket to the Wiping Station 9 Remove the metal bracket from the Wiping Station 10 Remove two screws that secure the Gear Cover to the Wiping Station LA invent Rema Installation 11 Remove the Gear Cover from the Wiping Station 12 Remove two screws that secure the Wiping Station to the chassis 13 Remove one screw that secures the Wiping Station to the chassis O invent 14 Remove the Wiping Station from the Printer Once the Wiping Station Assembly has been installed correctly you must perform the Wiping Station Height Adjustment For further informa
103. he Wiping Station Height Adjustment For further information refer to Page 5 73 Once you have replaced the Wiper Belts make sure you reset the Wiper Belt counter for more information refer to Page 4 82 a Removal and Installation 00 invent Pinchwheel Assembly Removal Switch off the product and remove the power cable 1 Remove the Rear Cover Page 8 3 2 Remove the Upper Side Cover Left and Right gt Page 8 4 Remove the Top Side Cover left and Right Page 8 5 Remove the Top Cover Page 8 6 Remove the Front Heater Page 8 29 Remove the Paper Axis Motor Page 8 66 Nous Uncap the Carriage and move it to the Wiping Station 8 Raise the Media Lever CPR ad non 9 Remove the C ring that secures the Linkage to the Pinchwheel Cam 10 Release the Linkage from the Pinchwheel Cam 11 Pull out the Pinchwheel Cam until the Pinchwheel Assembly that you want to remove can be accessed It is NOT necessary to remove the Pinchwheel Cam completely weowmasn KJ 12 Remove four screws that secure the Metal Cover 13 Remove the Metal Cover from the Printer 14 Remove two three screws that secure the Pinchwheel Bracket that secures the Pinchwheel Assembly that you want to remove CPR anon 15 Remove the Pinchwheel Bracket from the Printer 16 Release the middle spring from the Pinchwheel Assembly 17 Remove the Pinchwheel Assembly
104. iage in the positions shown below Capping Height Screws P 6 Adjust the height of the Capping Station so that at least three Capping Height screws are touching the top part of the capping Station 7 While holding the Capping Station in position tighten the screws that you loosened in the previous steps 8 Remove the four Capping Height Screws from the Carriage Carriage Shield Height Adjustment invent This adjustment must be performed whenever B Carriage Shields are disassembled or replaced Perform the Carriage Shield Height Adjustment as follows 1 Make sure that the Carriage Shields are correctly installed 2 loosen 2 screws that secure the Carriage Shield to the Carriage w 3 Adjust the Carriage Shield so that there is a 2 3 mm clearance between the Carriage Shield and the Center Platen 4 While holding the Carriage Shield in position tighten the two screws that you loosened in a previous step CD iia rd bros Wiping Position Calibration This calibration must be performed whenever B Wiping Station is disassembled or replaced B Wiper Blade is disassembled or replaced B Wiper Belts are disassembled or replaced Perform the Wiping Position Calibration as follows 1 Enter into the Maintenance Mode Page 4 7 2 Move the Carriage Assembly to the Wiping Station Page 4 18 3 Enter into the Wipe Position Menu Page 4 13 WIPE POSITION gt 40 0 mm 4 Manually
105. idge has been installed correctly before you can continue OPEN R INKCOVER LOAD SL CART LOAD XX SLOT LOAD XX SLOT LOAD NEW SL CART LOAD XX SLOT Maimenanee Mode 0 EJ 18 19 20 21 22 23 24 The Storage Liquid charge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START FILLING SL BOTTLE OK The Printer will charge the Storage Liquid and the following message will be displayed on the Front Panel FILLING SL XXX Once the Storage Liquid has been charged the following message will be displayed on the Front Panel Open the Left Ink Cartridge Door and remove ALL 3 Storage Liquid Cartridges OPEN L INKCOVER REMOVE CARTRIDGE Once the Storage Liquid Cartridges have been removed install a Purging Cartridge in to each slot and close the Left Ink Cartridge Door LOAD PURGING CAR CLOSE L INKCOVER If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Storage L
106. ile is sent when the Printer is in the Offline state emm 00000 EJ Paper Jams Occur Frequently 1 Make sure that the paper type setting matches the type of paper loaded into the Printer 2 Open the Rear Cover and check for any visible obstacles in the paper path If there is a wrinkled mass of paper inside the paper path lift the Pinchwheels using the Media Lever and clear the obstruction 3 Make sure that the Vacuum Fans are working correctly Print Speed is Very Slow 1 Make sure that the Printer is being used at temperatures of 209C or higher No Ink Message when there is Enough Ink 1 Make sure that the Ink Cartridge is installed correctly 2 Check that the connector in the Ink Cartridge is NOT damaged 3 Make sure that the Ink Cartridge Sensors are working correctly Perform the Ink Sensor Test gt Page 4 54 Abnormal Sound Coming from the Printer 1 One of the Motors in the Printer might be defective Check that the Motors are working correctly gt Page 4 70 2 Check that there are no foreign or loose objects inside the Printer Front Panel is Not Working 1 Make sure that the Front Panel Cable is connected correctly to the Front Panel and to the Main PCA 2 Make sure that the Front Panel Cable is NOT damaged 3 Replace the Front Panel Page 8 25 Heater Panel is Not Working 1 Make sure that ALL Heater Panel Cables are connected correctly to the Heater Panel 2 Make sure that the Heater Panel Cables
107. ill start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START FILLING SL BOTTLE OK The Printer will charge the Storage Liquid and the following message will be displayed on the Front Panel FILLING SL XXX Once the Storage Liquid has been charged the Capping Station will be filled and the following message will be displayed WASH PRINTHEADS EXECUTING Once the Store Ink System process has been completed the Front Panel will return to the Ink SYstem Opt submenu INK SYSTEM OPT gt STORE INK SYS CD rites ade Ink System Options Clean Ink System This option allows you to clean the ink system with Cleaning Liquid after the Printer is powered On after being stored for a long period In order to perform the Store Ink System procedure you will need to have the HP 790 Ink System Cleaning Kit available 1 In the Printhead Maintenance submenu scroll to Ink System Opt and press the OK key INK SYSTEM OPT gt STORE INK SYS 2 Inthe Ink System Opt submenu scroll to the Clean Ink Sys option and press the OK key INK SYSTEM OPT CLEAN INK SYS 3 When the following message appears on the Front Panel check whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked INK SYSTEM OPT BOTTLE OK 4 When the following
108. installed incorrectly or if any of the Cleaning Liquid Cartridges contain less than 500cc of liquid or if an invalid Cleaning Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Cleaning Liquid Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD CL CART LOAD XX SLOT LOAD XX SLOT LOAD USED CL CART LOAD XX SLOT 51 The Sub Tank priming process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked PRIME SUBTANK BOTTLE OK 52 The Printer will extract the Sub Tank and the following message will be displayed on the Front Panel PURCING XXX 53 Once the Clean Ink System process has been completed the Front Panel will return to the Ink System Opt submenu INK SYSTEM OPT gt CLEAN INK SYS 54 Remove the Cleaning Liquid Cartridges from the Printer 55 Install normal Ink Cartridges into the Printer and perform the Charge Ink System procedure Page 4 23 Maimenanee Mode 0 EJ Ink Charge Done This option allows you to check or indicate whether ink charge has been completed 1 In the Printhead Maintenance submenu scroll to Ink Charge Done and press the OK key INK CHARGE DONE gt NO 2 In the Ink Charge Done submenu select Yes if ink charge has been completed or No
109. inthead Height Lever is in the upper position so that Printhead height is actually in the lower position Ausiment ond Caliratons A 5 Loosen two screws that secure the Wiping Station on the left hand side 6 Adjust the Wiping Station so that it is positioned just below the Center Platen 0 Adjustments ond Calibrations invent 8 Gently move the Carriage to the Wiping Station making sure that the Carriage does not hit the Wiping Station There should be a slight gap between the Carriage and the Wiping Station Wiping Station Wiper Belt Tension Adjustment invent This adjustment must be performed whenever B Wiper Blade is disassembled or replaced B Wiper Belts are disassembled or replaced Perform the Wiper Belt Height Adjustment as follows 1 Make sure that the Wiper Belts are correctly installed 2 Tighten or loosen the Tension screw for each Wiper Belt until the remaining length of the screw is 13 mm 0 Adjustments and Calibrations invent Wiper Blade Height Adjustment This adjustment must be performed whenever B Wiping Station is disassembled or replaced B Wiper Blade is disassembled or replaced B Wiper Belts are disassembled or replaced Perform the Wiper Blade Height Adjustment as follows 1 Make sure that the Wiping Station and the Wiper Belts are correctly installed and adjusted 2 Make sure that the Wiper Blade is correctly installed wN 2 maken 4 M
110. iquid Cartridges OPEN R INKCOVER REMOVE CARTRIDGE Once the Storage Liquid Cartridges have been removed install a Purging Cartridge in to each slot and close the Right Ink Cartridge Door LOAD PURGING CAR CLOSE R INKCOVER CP rites Mole 25 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT 26 The Storage Liquid purge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START PURGING BOTTLE OK 27 The Printer will extract the Storage Liquid which could take at least 10 minutes and the following message will be displayed on the Front Panel PURGING XXX 28 Once the Storage Liquid has been extracted from the system the following message will be displayed on the Front Panel Open the Left Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN L INKCOVER LOAD SL CART 29 Once the Purging Cartridges have been removed install a used Storage Liquid Cartridge in to each slot and close the Left Ink Cartridge Door LOAD SL CART CLOSE L INKCOVER 30 Ifthe Printer dete
111. is menu are as follows Flash ROM gt Page 4 59 PIO Page 4 60 NVRAM Page 4 61 Ink EEPROM Page 4 62 AIG Page 4 62 DRAM Page 4 63 RSM gt Page 4 64 PTC Page 4 64 PDD Page 4 65 ALL Page 4 66 VDD gt Page 4 67 Front Panel Page 4 67 To enter in to the Electronics menu enter in to the Maintenance Mode and press the Shift key twice and then the key Press the Left Arrow Key to select Flash ROM This option allows you to test the Flash ROM contained in the Main PCA 1 In the Elect submenu scroll to Flash ROM and press the OK key FLASH ROM gt 2 You will need to confirm that you want to test the Flash ROM by pressing the OK key O invent 3 While the Flash ROM is being tested the following message will be displayed on the Front Panel FLASH ROM EXECUTING 4 If the Flash ROM test passes the Front Panel will display the following message FLASH ROM 5 Ifthe Flash ROM test fails the Front Panel will display the following message FLASH ROM FLASH ERR If the Flash ROM test fails try the following B Replace the Main PCA Page 8 35 PIO Parallel Input Output This option allows you to test the Parallel Input Output contained in the Main PCA 1 In the Elect submenu scroll to PIO and press the OK key PIO 2 You will need to confirm that you want to test the PIO by pressing the OK key PIO OK 3 While t
112. isconnect the Ink Tube from the Printhead 8 Cover the Ink Tube carefully with a paper cloth and secure it to the Carriage Assembly with some tape 9 Install a Tube Cap on to the Printhead weoww sn 10 Remove two screws that secure the Printhead to the Carriage Assembly Assembly You MUST carefully follow the instructions in Chapter 3 in order to install and adjust the NEW Printhead correctly CPR anon Printhead Connector Assembly Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Top Side Cover Right Page 8 5 3 Remove the Capping Door gt Page 8 15 4 Remove the Printhead Cooling Fan Assembly Page 8 82 5 Disconnect the Printhead Connector Cable from the Carriage PCA 6 Remove two screws that secure the Printhead Connector Assembly to the Printhead Femoclondintsioion A 7 Disconnect the Printhead Connector Assembly from the Printhead and remove from the Printer CPR anton Carriage PCA Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Top Side Cover Right Page 8 5 3 Remove the Capping Door gt Page 8 15 4 Remove the Printhead Cooling Fan Assembly Page 8 82 5 Remove two screws that secure the Carriage PCA Cover to the Carriage Assembly 6 Remove the Carriage PCA Cov
113. ke sure that the Wiper Blade is not damaged 9 Dip a new cleaning swab into the Wiper Cleaning Liquid 10 Use the cleaning swab to clean the front and back parts of the Wiper Blade Wiper Blades d z 11 After the Wiping Blades have been thoroughly cleaned close the Wiping Door and the Rear Cover to automatically return the Wiping Blades to their original position Moistening the Wiper Sponge The Wiper Sponge has to always be moist so that the Wiper Blade can correctly clean the Printheads The following should be done on a daily basis 1 Before printing check if the Wiper Sponge is moist by pressing a dry swab down on the sponge 2 Ifthe Wiper Sponge is dry apply a few drops of the Wiper Cleaning Liquid on to the Wiper Sponge using the Dropper Wiper Sponge Preventive Mamenn KJ Capping Unit Cleaning 1 When the Printer Ready message appears on the Front Panel press the Online key to take the Printer offline PRINTER READY ROLL 64 PAPER 2 When the following screen is displayed on the Front Panel press the Shift key once AINK MEDIA REG W MEDIA M ADVP 3 When the following screen is displayed on the Front Panel press the A key to enter into the PH Main Menu APH MAIN PH RECOVERY 4 n the PH Main submenu scroll to Cap Cleaning and press the OK key CAP CLEANING gt 5 You will need to confirm that you want to perform the Cap Cleaning procedure by pressing the
114. ke at least 10 minutes and the following message will be displayed on the Front Panel PURGING XXX 45 Once the Cleaning Liquid has been purged from the system the following message will be displayed on the Front Panel Open the Left Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN L INKCOVER LOAD CL CART 46 Once the Purging Cartridges have been removed install a used Cleaning Liquid Cartridge in to each slot and close the Left Ink Cartridge Door LOAD CL CART CLOSE L INKCOVER 47 f the Printer detects that a Cleaning Liquid Cartridge has been installed incorrectly or if any of the Cleaning Liquid Cartridges contain less than 500cc of liquid or if an invalid Cleaning Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Cleaning Liquid Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD CL CART LOAD XX SLOT LOAD XX SLOT LOAD USED CL CART LOAD XX SLOT 48 When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Purging Cartridges OPEN R INKCOVER LOAD CL CART 49 Once the Purging Cartridges have been removed install a used Cleaning Liquid Cartridge in to each slot and close the Right Ink Cartridge Door LOAD CL CART CLOSE R INKCOVER CP rites ade 50 If the Printer detects that a Cleaning Liquid Cartridge has been
115. lem The Ink Supply Sensor does not change even though the specified time has Description passed after driving the Ink Supply Motor for the Sub Tank B x 0 Printhead Number 1 Black x 1 Printhead Number 2 Light Magenta x 2 Printhead Number 3 Light Cyan x 3 Printhead Number 4 Yellow x 4 Printhead Number 5 Magenta x 5 Printhead Number 6 Cyan Corrective Action Try the following E Enter the Sensors Menu in Maintenance Mode and select Sub Tank Sensor Then execute the XX Ink Pump option for each color and check if the Ink Supply Sensor is functioning correctly Manually move the gear and if the Sensor responds it means that it is working correctly B f any of the Ink Supply Sensors fail to respond then replace the corresponding Ink Supply Station gt Page 8 101 E Enter the Motors Menu in Maintenance Mode and set the X Pump Motor option to Normal to drive the Ink Supply Motor When the Sub Tank is already full it will not be checked and therefore ink should be discharged Once the motor drive has been checked set it Stop immediately Repeat the process with the other colors B f any Ink Supply Motor fails then replace the corresponding Ink Supply Station Page 8 101 E Replace the Main PCA gt Page 8 35 System Error System Error 125x Sub Tank Supply Error Problem The Sub Tank Sensor does not switch to less than half even though ink has been Description consumed B x
116. lowing procedures should be performed on a daily basis in order to ensure acceptable print quality B Wiper Blade Cleaning E Moistening the Wiper Sponge B Capping Unit Cleaning B Waste Ink Bottle Disposal E lest Print B Normal Printhead Recovery Only if Printheads require cleaning Wiper Blade Cleaning When the Printer Ready message appears on the Front Panel press the Online key to take the Printer offline PRINTER READY ROLL 64 PAPER When the following screen is displayed on the Front Panel press the Shift key once AINK MEDIA REGW MEDIA M ADV gt When the following screen is displayed on the Front Panel press the A key to enter into the PH Main Menu APH MAIN PH RECOVERY In the PH Main submenu scroll to Wiper Cleaning and press the OK key WIPER CLEANING gt You will need to confirm that you want to perform the Wiper Cleaning procedure by pressing the OK key WIPER CLEANING OK Preventive Mamenn KJ 6 The Wiper Blade will automatically come up for cleaning during which the following message will be displayed on the Front Panel Wiper Blade WIPER MOVING PLEASE WAIT 7 When the following message is displayed on the Front Panel open the Rear Cover and the Wiping Door Rear Cover OPEN REAR COVER WIPER CLEANING B OPEN BEEN C a c ll gt P Se Wiping Door 8 Make sure that there is no dried ink stuck on the Wiper Blade Also ma
117. mation refer to Page 5 77 Once you have replaced the Wiper Blade make sure you reset the Wiper Blade counter for more information refer to Page 4 83 a Removal and Installation 00 invent Wiper Belts Removal Switch off the product and remove the power cable 1 2 8 Remove the Upper Side Cover Left gt Page 8 4 Remove the Top Side Cover Left gt Page 8 5 Remove the Lower Side Cover Left Page 8 8 Remove the Lower Wiping Cover Page 8 16 Remove the Wiping Door Page 8 18 Remove the Wiping Station Assembly gt Page 8 129 Remove the C ring that secures the Gears Remove the Gears from the Wiping Station 9 Remove the screw and spring from each side of the Wiping Station 10 Remove one screw that secures the metal plate 11 Lift up the Wiping System wewwudn KJ 12 Remove the metal plate from the Wiping Station 13 Remove the Wiper Blade and belts from the Wiping Station 14 Remove four screws that secure the Wiper Blade to the Wiper Belts Rema Installation invent 15 Remove the Wiper Blade from the Wiper Belts Once the Wiper Belts and Blade have been installed correctly you must perform the Wiper Belt Tension Adjustment refer to Page 5 76 and the Wiper Blade Height Adjustment refer to Page 5 77 Also Once the Wiping Station Assembly has been installed correctly you must perform t
118. message is displayed on the Front Panel open the Left Ink Cartridge Door and remove ALL 3 Storage Liquid Cartridges OPEN L INKCOVER REMOVE CARTRIDGE 5 Once the Storage Liquid Cartridges have been removed install a Purging Cartridge in to each slot and close the Left Ink Cartridge Door LOAD PURGING CAR CLOSE L INKCOVER Maimenanee Mode 0 EJ 6 10 11 12 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN L INKCOVER LOAD PURGING CAR LOAD XX SLOT LOAD XX SLOT When the following message is displayed on the Front Panel open the Right Ink Cartridge Door and remove ALL 3 Storage Liquid Cartridges OPEN R INKCOVER REMOVE CARTRIDGE Once the Storage Liquid Cartridges have been removed install a Purging Cartridge in to each slot and close the Right Ink Cartridge Door LOAD PURGING CAR CLOSE R INKCOVER If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD PURGING CAR LOAD XX SLO
119. moval 1 Purge the Ink from the Printer gt Page 4 25 Once the ink has been purged switch Off the Printer 2 Remove the Rear Ink Cartridge Cover Left or Right Page 8 20 3 Cut the cable tie that secures the Ink Pump Tube 4 Disconnect the Ink Pump Assembly cable 5 Carefully disconnect the Ink Pump Tube from both sides weodw sn KJ 6 Remove three screws that secure the Ink Pump Assembly to the Printer 7 Remove the Ink Pump Assembly from the Printer Once the new Ink Pump Assembly has been installed you will need to switch On the Printer and charge the Ink for more information refer to Page 4 23 Once you have replaced the Ink Pump Assembly make sure you reset the Pump Tube counter for more information refer to Page 4 87 CPR ad non Ink Supply Station Left or Right Removal 1 Purge the Ink from the Printer gt Page 4 25 Once the ink has been purged switch Off the Printer 2 Remove the Lower Side Cover Left or Right Page 8 8 3 Remove the Rear Ink Cartridge Cover Left or Right gt Page 8 20 4 Disconnect the Ink Supply Station cables 5 Remove the Ink Pump Tubes for ALL three colors from the cable clip weoww sn KJ 6 Carefully disconnect the Ink Pump Tube for ALL three colors from the top side 7 Loosen two screw that secure the Ink Supply Station to the Printer 8 Remove two screws that secure the Ink Supply Station to t
120. mp Assembly 1 In the Printhead Maintenance submenu scroll to Purge Ink Sys and press the OK key PURGE INK SYS gt ALL 2 In the Purge Ink System submenu select whether you would like to purge the complete Ink System part of the Ink System or individual inks and then press the OK key PURGE INK SYS ALL The different options available in this submenu are as follows ALL Purges the complete Ink System Left K Lm Lc Purges the Black Light Magenta and Light Cyan inks Right Y M C Purges the Yellow Magenta and Cyan inks K Purges the Black ink Lm Purges the Light Magenta ink Lc Purges the Light Cyan ink M Purges the Magenta ink Y Purges the Yellow ink C Purges the Cyan ink 3 When the following message appears on the Front Panel check whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked PURGE INK SYS CHECK WASTE OK 4 When the following message is displayed on the Front Panel open the Left Ink Cartridge Door and remove ALL 3 Ink Cartridges OPEN L INKCOVER REMOVE CARTRIDGE 5 Once the Ink Cartridges have been removed install a Purging Cartridge in to each slot and close the Lett Ink Cartridge Door LOAD PURGING CAR CLOSE L INKCOVER Maimenanee Mode 0 EJ 6 10 11 12 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartrid
121. mp Sensor Lc Ink Pump Displays the status of the Light Cyan Ink Pump Sensor Y Ink Pump Displays the status of the Yellow Ink Pump Sensor M Ink Pump Displays the status of the Magenta Ink Pump Sensor C Ink Pump Displays the status of the Cyan Ink Pump Sensor 4 Ifyou would like to exit the Sub Tank Sensor submenu first press the Cancel key and then press the key Bottle Sensor This option allows you to check the status of the Waste Bottle Sensor in real time so that if it is faulty it can be replaced as necessary 1 In the Sensors submenu scroll to Bottle Sensor and press the P key BOTTLE SENSOR gt PRESENT 2 In the Bottle Sensor submenu press the OK key If you would like to exit the Bottle Sensor submenu press the key BOTTLE SENSOR PRESENT gt 3 The Front Panel will show the status of the Waste Bottle Sensor By activating and deactivating the Waste Bottle Sensor the status will change and a buzzer will make a sound BOTTLE SENSOR PRESENT O 4 If you would like to exit the Bottle Sensor submenu first press the Cancel key and then press the key CA trance Made TUR Sensors This option allows you to check the status of the sensors related to the Take Up Reel in real time so that faulty sensors can be replaced as necessary 1 In the Sensors submenu scroll to TUR Sensors and press the P key TUR SENSORS gt TUR SENSOR 2 Inthe TUR Sensors
122. n the Boot Up sequence fails because a component has failed to initialize an error code will appear on the Front Panel INITIALIZING E Ennnn The Boot Up error codes are hexa decimal based numbers and correspond to bits which are explained in the following table o o emdEM 99 m 4 98 NM 3 9 Mee 6 94 FA eme 8 2100 as CONF Carine KA 9 99 ww 13 14 Reserved 15 When multiple errors occur during the Boot Up sequence the error codes are added together and only one hexa decimal figure is displayed on the Front Panel For example if the NVRAM and the Power Supply fail during the Boot Up sequence the error code E0810 will be displayed NVRAM 0010 Power Supply 0800 0810 Each error code and it s appropriate corrective actions are explained on the following pages Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action UJ invent Internal RAM 0001 The read write of the RAM on the Main PCA was diagnosed and an error was detected Try the following E Replace the Main PCA Page 8 35 SRAM 0002 The read write of the SRAM on the Main PCA was diagnosed and an error was detected Try the following E Replace the Main
123. nfirm that you want to restore the NVRAM contents by pressing the OK key RESTORE NVRAM OK 7 Power Off the Printer wait a few seconds and then power the Printer On again If both the NVRAM and the Main PCA are replaced at the same time please refer to Chapter 1 for further information X a Removal and Installation 00 invent Head Relay Board Removal Switch off the product and remove the power cable 1 Remove the Electronics Module Cover gt Page 8 21 2 Remove three screws that secure the Main PCA Tray to the Printer from the rear 3 Remove one screw that secures the USB Connector to the Printer 4 Remove three screws that secure the Main PCA Tray to the Printer from the front 5 Disconnect ALL the cables from the Main PCA 6 Remove the Main PCA Tray from the Printer 7 Remove four screws that secure the Head Relay Board to the Main PCA 8 Remove the Head Relay Board from the Main PCA CP Re anon Power Supply Unit Removal Switch off the product and remove the power cable 1 Remove the Electronics Module Cover gt Page 821 2 Remove four screws that secure the Power Supply Unit to the Printer from the rear 3 Remove three screws that secure the Power Supply Unit to the Printer from the front 4 Disconnect ALL the cables from the Power Supply Unit Fomoclondintiioion A 5 Remove the Power Supply Unit including the
124. ng Station Motor Page 4 72 Solenoid Left or Right gt Page 4 72 Vacuum Fans Left Right or Center gt Page 4 73 Exhaust Fans gt Page 4 74 Printhead Cooling Fans Page 4 74 TUR Motor Page 4 75 Pump Motors gt Page 4 75 Press the Right Online Cancel Arrow Key to select bs x ec D Shift Media Advance Motor This option allows you to turn the Media Advance Motor 1 In the Motors submenu scroll to Media Adv Motor and press the OK key MEDIA ADV MOTOR 2 Inthe Media Adv Motor submenu select the direction that you would like the Media Advance Motor to turn and then press the OK key MEDIA ADV MOTOR FORWARD The different directions that you can turn the Media Advance Motor are as follows E Off Stops the Motor turning E Forwards Turns the Motor in the paper feeding direction B Backwards Turns the Motor in the reverse direction CP Brite de 3 You will need to confirm that you want to turn the Media Advance Motor in the selected direction by pressing the OK key MEDIA ADV MOTOR FORWARDS OK 4 To stop the motor turning select Off in the Media Adv Motor submenu and then press the OK key MEDIA ADV MOTOR OFF Capping Station Motor This option allows you to control the Capping Station Motor 1 In the Motors submenu scroll to Cap Stat Motor and press the OK key CAP STAT MOTOR STOP 2 Inthe Camp Stat Motor submenu sel
125. nt as follows 1 Make sure that the Carriage Belt is correctly installed 2 Move the Carriage to the Wiping Station and Capping Station several times to make sure that the Carriage Belt does not move vertically on the Tension Pulley If necessary adjust the slant of the Tension Pulley by tightening or loosening the screws Make sure the Belt stays in the center of the Tension Pulley Memmeehem A 4 Using the Push Pull Gauge measure the tension in the middle of the Carriage Belt The tension measured should be 150 g Carriage Belt Push Pull Gauge 5 If the tension is below 150 g then you must tighten the Tension Pulley screws If the tension is above 150 g then you must loosen the Tension Pulley screws Tension Pulley Screws 0 Adjustments and Calibrations invent Carriage Height Adjustment This adjustment must be performed whenever E Carriage Assembly is disassembled or replaced For this adjustment you will need the Carriage Height Adjustment Tools Perform the Carriage Height Adjustment as follows 1 Make sure that the following parts have been removed B Upper Side Cover Right B Top Side Cover Right B Capping Door B Cooling Fan Assembly 2 Remove the Carriage Shields from both sides of the Carriage Assembly 3 Make sure that the Printhead Height Lever is in the upper position so that the Printhead height is actually in the lower position
126. nta and Cyan inks B K Charges the Black ink MainennceWode 0 KJ B Lm Charges the Light Magenta ink B Lc Charges the Light Cyan ink B M Charges the Magenta ink B Y Charges the Yellow ink B C Charges the Cyan ink 3 When the following message appears on the Front Panel check whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked CHARGE INK SYS BOTTLE OK 4 If any of the Ink Cartridges contain less than 250cc of Ink or if a Purging Cartridge has been installed the following message will be displayed on the Front Panel Install a correct Ink Cartridge that contains more than 250cc of Ink in the indicated slot in order to continue LOAD NEW INK CAR LOAD XX SLOT 5 The Charge Ink System process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START INK FILL BOTTLE OK 6 The Printer will charge the ink and the following message will be displayed on the Front Panel INK FILLING XXX 7 Once the Ink Charge process has been completed the Front Panel will return to the Charge Ink System submenv CHARGE INK SYS CE rites de Purge Ink System This option allows you to remove the ink from the complete system or individual inks so that any relevant repair can be done to the Printer e g replace the Ink Pu
127. o ground the printer may result in electrical shock fire and susceptibility to electromagnetic interference Ink and fluids used in the Cleaning and Maintenance Kits are combustible Do not use or store within 8 meters 25 feet of open flames sparks or other sources of ignition Switch power OFF remove the power cords from the electric outlets and allow the printer to cool before attempting to remove any panels or covers The printer contains high voltage and hot components Removal of panels or covers may result in exposure to electric shock and burns Do not allow metal or liquids except those used in HP Cleaning and Maintenance Kits to touch the internal parts of the printer Doing so may cause fire electric shock or other serious hazards When shutting down the entire system always turn OFF the printer switch as well as the heater switch breaker Use only an HP Waste Ink Bottle The bottle must be installed according to instructions or waste ink may overtlow An HP Waste Ink Bottle must always be installed before turning the printer ON Automatic and manual service cycles produce waste ink that must be contained in an HP Waste Ink Bottle Always use both hands to remove and carry an HP Waste Ink Bottle Keep the HP Waste Ink Bottle upright Do not place on tables or shelves where it could fall O invent Waste ink is combustible Keep an HP Waste Ink Bottle containing waste ink away from open flames
128. onnect ALL the cables connected to the Center Platen 3 Remove 35 screws that secure the Center Platen to the Printer 4 Remove the Center Platen from the Printer a Removal and Installation 00 invent Vacuum Fan Removal Switch off the product and remove the power cable 1 Remove the Rear Heater Page 8 31 2 Disconnect the Vacuum Fan Cable 3 Remove 3 screws that secure the Vacuum Fan to the Printer 4 Remove the Vacuum Fan from the Printer CPR anon Main PCA Removal Switch off the product and remove the power cable 1 Remove the Electronics Module Cover gt Page 8 21 2 Remove three screws that secure the Main PCA Tray to the Printer from the rear 3 Remove one screw that secures the USB Connector to the Printer 4 Remove three screws that secure the Main PCA Tray to the front of the Printer weowwusn A 5 Disconnect ALL the cables from the Main PCA jm 6 Remove the Main PCA Tray from the Printer 7 Remove four screws that secure the Head Relay Board to the Main PCA CPR anton 8 Remove the Head Relay Board from the Main PCA 9 Remove 10 screws that secure the Main PCA to the Tray 10 Remove the Main PCA from the Tray weowwasn A 11 Pull up and remove the NVRAM from the Main PCA Make sure that you re install the NVRAM and the Head Relay Board on the NEW Main PCA Once the NEW Main PCA is install
129. or Plate while loosening the screws as it could fall into the Printer 14 Remove the Sensor Plate from the Printer 15 Remove two screws that secure the Right Rear Cover Sensor to the Chassis Remove the Right Rear Cover Sensor Removal and Installation J invent 16 Loosen two screws that secure the Sensor Plate and the Left Rear Cover Sensor to the Chassis Only loosen the screws until the Sensor Plate is released Also keep hold of the Sensor Plate while loosening the screws as it could fall into the Printer 17 Remove the Sensor Plate from the Printer Ee ae i 18 Remove two screws that secure the Left P oo Rear Cover Sensor to the Chassis CP Re anon 19 Disconnect the Sensor Cable from the Right Rear Cover Sensor and remove from the Printer a Removal and Installation 000 invent Home Position Sensor Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Top Side Cover Right Page 8 5 3 locate the Home Position Sensor 4 Remove two screws that secure the Home Position Sensor to the Printer 5 Remove the Home Position Sensor from the Printer 6 Disconnect the Cable from the Home Position Sensor 7 Unclip the Home Position Sensor from the Support Bracket X a Removal and Installation 00 invent Paper Axis Motor and Belt Removal Switch off the produ
130. or and remove ALL 3 Purging Cartridges OPEN R INKCOVER LOAD CL CART Once the Purging Cartridges have been removed install a NEW Cleaning Liquid Cartridge in to each slot and close the Right Ink Cartridge Door LOAD CL CART CLOSE R INKCOVER If the Printer detects that a Cleaning Liquid Cartridge has been installed incorrectly or if any of the Cleaning Liquid Cartridges contain less than 500cc of liquid or if an invalid Cleaning Liquid Cartridge has been installed one of the following messages will be displayed on the Front Panel You will need to make sure that a valid Cleaning Liquid Cartridge has been installed correctly before you can continue OPEN R INKCOVER LOAD CL CART LOAD XX SLOT LOAD XX SLOT LOAD NEW CL CART LOAD XX SLOT MantennceWode 0 EJ 18 19 20 21 22 23 24 The Cleaning Liquid charge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full Press the OK key once the Waste Ink Bottle has been checked START FILLING CL BOTTLE OK The Printer will charge the Cleaning Liquid and the following message will be displayed on the Front Panel FILLING CL XXX Once the Cleaning Liquid has been charged the following message will be displayed on the Front Panel Open the Left Ink Cartridge Door and remove ALL 3 Cleaning Liquid Cartridges OPEN L INKCOVER REMOVE CARTRIDGE Once the Cleaning Liquid Cartridges have been removed inst
131. ors that can be tested in this menu are as follows Ambient Displays the environment temperature K PH Displays the temperature of the Black Head Lm PH Displays the temperature of the Light Magenta Head Lc PH Displays the temperature of the Light Cyan Head Y PH Displays the temperature of the Yellow Head M PH Displays the temperature of the Magenta Head C PH Displays the temperature of the Cyan Head Carriagel Displays the temperature read by the sensor located at position 1 on the Carriage PCA Carriage2 Displays the temperature read by the sensor located at position 2 on the Carriage PCA E Carriage3 Displays the temperature read by the sensor located at position 3 on the Carriage PCA B Carriage4 Displays the temperature read by the sensor located at position 4 on the Carriage PCA E Carriage5 Displays the temperature read by the sensor located at position 5 on the Carriage PCA B Carriage Displays the temperature read by the sensor located at position 6 on the Carriage PCA E Carriage Displays the temperature read by the sensor located at position 7 on the Carriage PCA 4 If you would like to exit the Temp Sensors submenu first press the Cancel key and then press the key inten Mode invent ELECT Electronics This menu contains the necessary diagnostics that can be used to test the various electronic components in the Printer The different options available in th
132. osition Page 4 13 Wipe Position Page 4 13 Line Sensor Adjust Top Value Page 4 14 Line Sensor Adjust Side Value Page 4 14 Media Advance Value Page 4 15 Back Adjust Print Page 4 15 Back Adjust Value Page 4 16 To enter in to the Printer Adjustment menu enter in to the Maintenance Mode and press the amp key lt gt _ CD aii s e 60 sm Press the Up Arrow Key to select Adjust Print This option allows you to print an adjustment print that is then used to calibrate the Line Sensor 1 In the Printer Adjustment submenu scroll to Adjust Print and press the OK key ADJUST PRINT LS ADJ PRINT 2 In the Adjust Print submenu scroll to LS Adj Print and press the OK key ADJUST PRINT LS ADJ PRINT 3 You will need to confirm that you want to print the Adjust Print by pressing the OK key ADJUST PRINT OK CD senos Mole 4 The Printer will start printing the Adjust Print and the following message will appear on the Front Panel ADJUST PRINT EXECUTING 5 After printing the Adjust Print you will need to enter the values if necessary for the Line Sensor adjustment Page 4 14 Media Advance Print This option allows you to print the media advance pattern which is then used to calibrate the media advance for the different media used in the printer 1 In the Printer Adjustment submenu scroll to Media Adv Print and press the OK key
133. ous information pages The different options available in this menu are as follows E System Print gt Page 4 77 E Error Log Print gt Page 4 78 B History Print gt Page 4 78 To enter in to the System Information menu enter in to the Maintenance Mode and press the Shift key three times and then the A key Press the Up Arrow lt gt OPTIMA o SA 60 Shift System Print This option allows you to turn print information relating to the system settings mechanical parameters and ink In the System Inf submenu scroll to System Print and press the OK key SYSTEM PRINT gt You will need to confirm that you want to print the System Print by pressing the OK key SYSTEM PRINT OK While the System Print is being printed the following message will be displayed on the Front Panel SYSTEM PRINT EXECUTING To cancel the print press the Cancel key MaitennceWode 0 KJ Error Log Print This option allows you to turn print error log information stored in the Printer 1 n the System Inf submenu scroll to Error Log Print and press the OK key ERROR LOG PRINT 2 2 You will need to confirm that you want to print the Error Log Print by pressing the OK key ERROR LOG PRINT x OK 3 While the Error Log Print is being printed the following message will be displayed on the Front Panel ERROR LOG PRINT EXECUTING 4 To cancel the print press the Cancel k
134. p 8 76 Trailing Cable 8 77 Printhead Cooling Fans 8 82 Printhead 8 86 Printhead Connector Assembly 8 89 Carriage PCA 8 91 Encoder Sensor 8 95 Line Sensor 8 97 Ink Pump Assembly 8 99 Ink Supply Station Left or Right 8 101 IC Door Sensor Left or Right 8 104 Subtank Sensors 8 106 Capping Station Assembly 8 111 Capping Unit 8 120 Prime Assembly 8 121 Solenoid Assembly 8 125 Wiping Station Assembly 8 129 Wiper Cleaning Assembly 8 133 Wiper Blade 8 134 Wiper Belts 8 136 Pinchwheel Assembly 8 140 HP Designjet 9000s Series Printer Service Manual 8 1 weewwusn Introduction This chapter is a step by step guide to the removal and installation of the key components in the printer You may find it useful to tick off the steps as they are performed Use the illustration at each procedure to identify the parts referred to in the text The procedures appear in order of removal So the whole machine can be stripped down by starting at the beginning of this chapter and working through the subsequent procedures Safety Precautions Review WARNING and CAUTION symbols and instructions before you service the printer Follow these warnings and cautions for your protection and to avoid damaging the printer Electrostatic Discharge ESD Precautions To prevent damage to the Printer circuits from high voltage electrostatic discharge ESD 1 2 3 Do not wear clothing that is subject to static build up Do not handle int
135. ping systems E Keep the Wiping system wet so that it can efficiently clean the Printhead s nozzle plate 2 Don t switch Off the Printer The Printer has an internal clock which allows to automatically perform a fill cap operation flushing some ink through the Printhead which keeps the Printheads in good condition This is done after the first 20 hours without printing and every 3 days If the Printer is switched Off for a long period this process does not happen If the ink does not flow through the Printheads from time to time the ink will dry inside the nozzles reaching a point where it is impossible to recover them and the Printhead will fail This will mean an expensive Printhead replacement If the Printer must be switched Off for a long period of time the customer must use either an Ink System Storage Kit to store and protect the Printheads or an Ink System Cleaning kit to recover the Printheads Tips and Tricks B f the Printer will not be maintained for a couple of days i e weekends make sure that the customer performs the daily maintenance before switching Off the Printer B f a customer has not been able to perform the daily maintenance for more than one week ask them to fill up the Wiper Sponge with Wiper Liquid using a full syringe for each day the Printer has not been used Also advise the customer to perform a Printhead Recovery using a Strong level Daily Inspection and Maintenance The fol
136. pping the Carriage CAP CARRIAGE gt MainennceWode 0 KJ MNFG PRN Manvfacturing Patterns This menu contains the necessary test patterns to check that the Printer is functioning correctly The different options available in this menu are as follows MNFG Pattern O MNFG Pattern 1 MNFG Pattern 2 MNFG Pattern 3 MNFG Pattern 4 MNFG Pattern 5 MNFG Pattern 6 MNFG Pattern 7 MNFG Pattern 8 MNFG Pattern 9 MNFG Pattern 10 MNFG Pattern 11 MNFG Pattern 1 2 To enter in to the Manufacturing Pattern menu enter in to the Maintenance Mode and press the Shift key once and then the A key Press the Up Arrow Key to select inten Mode invent SETUP This menu contains the necessary option to set the different system parameters like language or system time The different options available in this menu are as follows B language Page 4 45 EI Ei a Bi E E E El B E E EI Bl B El B E i To enter in to the Setup menu enter in to the Maintenance Mode and press the Shift key once and then the key Beeper Settings Page 4 46 System Date Page 4 46 System Time Page 4 46 OEM or HP Serial Number Page 4 47 NVRAM Initialization Page 4 47 Save Calibrations gt Page 4 47 Restore Calibrations Page 4 48 Save NVRAM Page 4 48 Restore NVRAM Page 4 48 Boot Version Page 4 49 Printer Firmware Version Page 4 49 Main PCA Version Page
137. ption allows you to view and change the usage counter related to the different Pump Tubes 1 In the Counter submenu scroll to YY Pump Tube and press the OK key to view the usage counter related to the Pump Tube YY relates to the ink color YY PUMP TUBE gt 0001 25000sec 2 Use the and V keys to change the digits and use the lt and P keys to select the digits YY PUMP TUBE gt 000153000sec 3 Press the OK key once you have entered the new usage amount 4 Ifthe Pump Tube counter needs to be reset return to the Counter submenu scroll to Reset YY Pump and press the OK key RESET YY PUMP gt 5 You will need to confirm that you want to reset the counter by pressing the OK key RESET YY PUMP OK Wiper Cleaning This option allows you to view and change the date of when the Wiper Cleaning Assembly was last replaced 1 In the Counter submenu scroll to Wiper Cleaning and press the OK key to view the date of when the Wiper Cleaning Assembly was last replaced WIPER CLEANING gt 05 05 08 O inveni Use the amp and V keys to change the digits and use the and P keys to select the digits WIPER CLEANING Format Year Month Day gt 05 06 06 Press the OK key once you have entered the new date If the Wiper Cleaning date needs to be reset to today s date return to the Counter submenu scroll to Reset Wipe Clean and press the OK key RESET WIPE CLEAN
138. r Removal and Installation J invent Capping Unit Removal Switch off the product and remove the power cable 1 Uncap the Carriage and move it to the Wiping Station 2 Remove the Capping Door Page 8 15 3 Remove six screws that secure the Capping Plates to the Capping Station 4 Remove the Capping Plates from the Capping Station 5 Release the Capping Unit and remove from the Capping Station Once you have replaced the Capping Unit make sure you reset the Capping Unit counter for more information refer to Page 4 84 CP Rr anon Prime Assembly Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Right gt Page 8 4 2 Remove the Top Side Cover Right Page 8 5 3 Remove the Lower Side Cover Right gt Page 8 8 4 Remove the Lower Capping Cover Page 8 13 5 Remove the Capping Door gt Page 8 15 6 Remove two screws that secure the metal bracket to the chassis on the Capping Side e p Ja E 5 e ij Ki Y weoww sn A 8 Release ALL the cables from the cable clips 9 Remove four screws that secure the metal plate to the chassis 10 Remove the metal plate from the chassis CP Ro anton 11 Remove two screws that secure the metal cover to the side of the Printer 12 Remove two screws that secure the metal cover to the front of the Printer 13 Pull the metal cove
139. r Faded Corrective Action 1 There might be a problem between the Printer and Computer Check the cable between the computer and the Printer to make sure it is not damaged and is connected correctly 2 Check the date file that was sent to print 3 Make sure that the media type selected in the Front Panel is the same as the media type loaded into the Printer 4 Check that the room temperature is higher than 15 C and make sure that you leave the Printer to warm up sufficiently Output Only Contains a Partial Print Corrective Action 1 There might be a problem between the Printer and Computer Check the cable between the computer and the Printer to make sure it is not damaged and is connected correctly 2 There might be foreign objects attached to the Printhead Perform the Printhead Recovery procedure and reprint the image 3 If cleaning the Printheads does NOT solve the problem then the nozzles might be blocked Perform the Wash Printheads procedure refer to the User s Guide and reprint image The Printer Area is Stained Corrective Action 1 Check if the Carriage Shields are covered in ink If the Carriage Shields are covered in ink then try to clean them with a cloth 2 Check if the Carriage Shields are correctly positioned because they could be installed too low If necessary adjust the Carriage Shields Page 5 22 3 Check if the leading edge of the media is curled If it is curled cut off the leading edge befor
140. r down slightly so that the Priming Tubes are exposed weodw sn 14 Disconnect the Priming Tube trom both ends Be very careful when disconnecting the Priming Tubes since waste ink may leak from them Place a cloth underneath the tubes before disconnecting them and cover the end of the tubes with a clean cloth 15 Remove two screws that secure the Prime Assembly to the Capping Station 16 Remove the Prime Assembly from the Capping Station Once you have replaced the Prime Assembly make sure you reset the Prime Assembly counter for more information refer to Page 4 80 CPR anon Solenoid Assembly Removal Switch off the product and remove the power cable 1 Uncap the Carriage and move it to the Wiping Station 2 Remove the Upper Side Cover Right gt Page 8 4 3 Remove the Top Side Cover Right gt Page 8 5 4 Remove the Lower Side Cover Right gt Page 8 8 5 Remove the Lower Capping Cover Page 8 13 6 Remove the Capping Door gt Page 8 15 7 Remove two screws that secure the metal bracket to the chassis on the Capping Side 1 Fomoclondintiioion 9 Release ALL the cables from the cable clips 10 Remove four screws that secure the metal plate to the chassis 11 Remove the metal plate from the chassis CPR anon 12 Cut the cable ties that secure the Solenoid Assembly cable 13 Disconnect the Solenoid Assembly cable 14 Release t
141. riage Assembly 5 Release the Belt from the Carriage Assembly 6 Loosen three screws that secure the Scan Axis Motor Bracket to the Chassis 7 Move the Scan Axis Motor Bracket to the right to release the tension on the Scan Axis Belt 8 Release the Scan Axis Belt and remove the Drive Pulley from the Printer Removal and Installation LA invent 9 Remove two screws that secure the Scan Axis Motor to the Bracket 10 Release the Scan Axis Belt and remove the Scan Axis Motor from the Printer 11 Remove the Scan Axis Belt from the Printer Once the Scan Axis Motor has been installed correctly you must perform the Scan Axis Belt Tension Adjustment refer to Page 5 9 and the Belt Tension Adjustment refer to Page 5 3 9 2 HP Designjet 9000s Series Printer Service Manual CP Rr anon Carriage Drive Assembly Includes Carriage Belt Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left and Right gt Page 8 4 2 Remove the Top Side Cover Left and Right Page 8 5 3 loosen two screws that secure the Tension Pulley 4 Remove one screw that secures the Belt to the left side of the Carriage Assembly Be very careful when handling the Belt since it is sharp and could cause injury 5 Release the Belt from the Carriage Assembly weowmusn KJ 6 loosen three screws that secure the Scan Axis Motor Bracket to
142. ries Printer Service Manual CPR anon Media Lever Sensor Removal Switch off the product and remove the power cable 1 Remove the Front Heater Page 8 29 2 Disconnect the Media Lever Sensor Cable 3 Remove one screw that secures the Media Lever Sensor to the Bracket 4 Remove the Media Lever Sensor from the Printer Fomoclondintsioion 5 Remove the Media Lever Sensor from the Bracket CPR anon Rear Cover Sensor Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left and Right gt Page 8 4 2 Remove the Top Side Cover Left and Right Page 8 5 3 Remove the Lower Side Cover Left and Right Page 8 8 4 Remove the Lower Capping Cover Page 8 13 5 Remove the Capping Door gt Page 8 15 6 Remove the Lower Wiping Cover Page 8 16 7 Remove the Wiping Door gt Page 8 18 8 Remove two screws that secure the metal bracket to the chassis on the Capping Side Fomoclondintiioion A 10 Remove one screw from each side of the Solenoid Assembly t yi 11 Rotate the Solenoid Assembly so that the Right Rear Cover Sensor can be accessed 12 Disconnect the Cable from the Right Rear Cover Sensor CPR anon 13 Loosen two screws that secure the Sensor Plate and the Right Rear Cover Sensor to the Chassis Only loosen the screws until the Sensor Plate is released Also keep hold of the Sens
143. ror HO5 Center Heater Temperature Error Temperature read by the Center Heater is abnormal lower than 10 C or higher than 70 C Try the following B Make sure that the Heater Relay Assembly is connected correctly to the Center Platen E Replace the Heater Relay Assembly Page 8 46 B Replace the Center Platen Page 8 33 Heater Error HO6 Front Heater Time out Error The temperature of the Front Heater does not reach the preset temperature even after 15 minutes Try the following E Make sure that the Voltage alternation switch located at the back of the Printer is set correctly to the AC voltage being used E Make sure that the Fuse F2 on the Heater Relay Assembly has not blown It the fuse has blown replace it E Make sure that the Heater Board is connected correctly to the Relay Board via the Relay Cable E Make sure that the Heater Relay Assembly is connected correctly to the Front Heater B Replace the Heater Relay Assembly Page 8 46 E Replace the Front Heater Page 8 29 Heater Error HO7 Rear Heater Time out Error The temperature of the Rear Heater does not reach the preset temperature even after 15 minutes Try the following B Make sure that the Voltage alternation switch located at the back of the Printer is set correctly to the AC voltage being used E Make sure that the Fuse F2 on the Heater Relay Assembly has not blown If the fuse has blown replace it B Make sure that the Heater Bo
144. rotate the Wiper Blade using the Wiping Station Gear until the Wiper Blade touches the Printheads image is shown without the Carriage positioned in the Wiping Station Remove the necessary covers in order to get access to the Wiping Station Gear Wiper Blade Wiper Station Gear 5 Check that the center of the Wiper Blades are aligned with the center of the Printheads Wiper Blade Adiustmenis ond Caliratons A 6 Ifthe center of the Wiper Blades are not aligned with the center of the Printheads you will need to visually estimate the deviation between the Wiper Blades and the Printheads Measure deviation 7 Manually rotate the Wiper Blades using the Wiping Station Gear so that the Wiper Blades are lowered and not touching the Printheads 8 Enter the deviation measured using the A and F keys to change the digits and the and P keys to select the digits If the Printheads are on the right side of the Wiper Blades then enter a value and if the Printheads are on the lett side of the Wiper Blades then enter a value WIPE POSITION 0 5 mm alue 9 Press the OK key once you have entered the deviation value 10 Check again that the center of the Wiper Blades are aligned with the center of the Printheads If they are still not aligned then repeat the procedure from step 4 11 Once the Wiping position is aligned clean the edges of the Wiper Blades with a swab dipped in Wiping Liquid
145. s when the diagnostics for the AC Relay is executed Try the following E Make sure that the Heater Board is connected correctly to the relays on the Heater Block Assembly B Make sure that the Heater Board is connected correctly to the Relay Board via the Relay Cable E Replace the Heater Relay Assembly Page 8 46 SyptemEworCodes 000000 EJ 2 invent l System Error Codes A System Error Code appears on the Front Panel when an unrecoverable system exception interrupt occurs in the Printer nnnn System Error Code The System Error Codes are listed in the following table System Error C Error C ode de Error _ Error Description F es 000 icierati n Code Exception F es 0002 Slot Illegal Exception F es 0003 Address Exception F es 0004 DMA Error F es 0005 NMI Occurrence WatchDog Error Corrective Action Replace the Main PCA Page 8 35 2 Upgrade the Printer Firmware Ua Printhead Adjustment Introduction 3 2 Tools Required 3 2 Calibrate the Printhead Adjustment Jig 3 3 Install the Printhead Adjustment Jigs in the Carriage 3 5 Set Printhead Voltage 3 9 Print the Printhead Adjustment Pattern 3 10 Perform Printhead Position Correction 3 11 Print the Check Printhead Pattern 3 14 Adjust the Printhead 3 15 Tip to Speed Up the Printhead Adjustment 3 19 HP Designjet 9000s Series Printer Service Manual s Printhead Adjustment Introduction The mechanical adjustment of
146. selected in the Front Panel is the same as the media type loaded into the Printer 3 Roll media usually gives better Print Quality than a single sheet of the same type of media 4 The most appropriate print quality settings must be used for the current purpose 5 Check that the environmental conditions temperature humidity are within the temperature humidity range as specified for the Printer refer to the User s Guide for further information 6 Remember that certain print quality problems can be solved by E Performing the Printhead Recovery procedure m Adjusting the Media Advance O ti Using the IQ Print to Troubleshoot The IQ Print can be used to check for Print Quality problems like banding and can be used to isolate the root cause of the problem 1 When the Printer Ready message appears on the Front Panel press the Online key to take the Printer offline PRINTER READY ROLL 64 PAPER 2 When the following screen is displayed on the Front Panel press the Shift key twice AINK MEDIA REG W MEDIA M ADV 3 When the following screen is displayed on the Front Panel press the key to enter into the Adjust Menu A PRINTER SETUP V ADJUST 4 n the Adjust submenu scroll to Test Prints and press the OK key TEST PRINTS gt IQ PRINT 5 In the Test Prints submenu scroll to IQ Print and press the OK key TEST PRINTS IQ PRINT 6 You will need to contirm that you
147. set return to the Counter submenu scroll to Reset Scan Belt and press the OK key RESET SCAN BELT gt 5 You will need to confirm that you want to reset the counter by pressing the OK key RESET SCAN BELT OK Non HP Ink Used This option allows you to view whether Non HP Ink has been used in the Printer 1 In the Counter submenu scroll to Non HP Ink Used and press the OK key to view whether Non HP ink has been used in the Printer NON HP INK USED XX Ink Color XX gt YES 2 If Non HP ink has been used in some or all of the colors then you can check which date the Non HP ink was used Return to the Counter submenu scroll to Non HP Ink Date and press the OK key NON HP INK DATE Format Year Month Day XX gt 06 12 22 MainennceWode 0 KJ Expired Ink Used This option allows you to view whether expired ink has been used in the Printer 1 In the Counter submenu scroll to Expire Ink Used and press the OK key to view whether expired ink has been used in the Printer EXPIRE INK USED XX Ink Color XX gt YES 2 If expired ink has been used in some or all of the colors then you can check which date the expired ink was used Return to the Counter submenu scroll to Expire Ink Date and press the OK key EXPIRE INK DATE Format Year Month Day XX gt 06 12 22 intone Mode invent Heater Panel Maintenance Mode Entering Heater Panel Maintenance Mode
148. submenu select English or Japanese and press the OK key LANGUAGE ENGLISH Power Off the Printer Press the Cancel and Shift keys and Power On button in order to skip the error recovery check of the Printer Perform the Line Sensor Test Page 4 53 to register the platen s maximum value read by the Line Sensor to the NVRAM automatically Power Off the Printer wait a few seconds and power On the Printer again You will need to check and if necessary perform the following Wiping Position Calibration Page 5 23 Capping Position Calibration Page 5 25 Printhead Voltage Page 4 22 Printhead Row Value Page 4 19 Printhead to Printhead Value Page 4 19 Bidirection Definitions gt Page 4 21 Media Advance Print Page 4 11 Troubleshoot 000 KJ 14 15 16 17 18 19 20 E Side Margin Position Calibration Page 5 27 B Top Margin Position Calibration Page 5 28 In the Printhead Maintenance submenu scroll to Ink Charge Done and press the OK key INK CHARGE DONE In the Ink Charge Done submenu select Yes to indicate that ink charge has been completed and then press the OK key INK CHARGE DONE In the Setup submenu scroll to Save Calibs and press the OK key SAVE CALIBS gt You will need to confirm that you want to save the NVRAM Calibrations by pressing the OK key SAVE CALIBS OK In the Setup submenu scroll to Sa
149. submenu select the Sensor that you would like to test and press the OK key If you would like to exit the TUR Sensors submenu press the key TUR SENSORS TUR SENSOR gt 3 The Front Panel will show the status of the selected Sensor By activating and deactivating the selected Sensor the status will change and a buzzer will make a sound TUR SENSORS TUR SENSOR O The Sensors that can be tested in this menu are as follows B TUR Sensor Displays the status of the TUR Optical Sensor O Sensor blocked 1 Sensor not blocked B Backwards Displays the status of the Backwards Direction Switch B Forwards Displays the status of Forwards Direction Switch 4 If you would like to exit the TUR Sensors submenu first press the Cancel key and then press the key Temperature Sensors This option allows you to check the status of the temperature sensors located in the Printer in real time so that faulty sensors can be replaced as necessary 1 In the Sensors submenu scroll to Temp Sensors and press the P key TEMP SENSORS gt AMBIENT 2 Inthe Temp Sensors submenu select the Sensor that you would like to test and press the OK key If you would like to exit the Temp Sensors submenu press the key TEMP SENSORS AMBIENT gt Maimenanee Mode 0 EJ 3 The Front Panel will show the temperature read by the selected Sensor TEMP SENSORS AMBIENT 24 2 The Temperature Sens
150. swwm KJ Media Entry Assemblies Media Entry Assemblies Reference HP Part Number Quantity Description Comments on Drawing Figure 9 Media Entry Assemblies Parts and Diagms 0000 EJ 2 invent Take Up Reel Assemblies Take Up Reel Assemblies Reference HP Part Number Quantity Description Comments on Drawing L3 Q6665 60038 60038 1 TekeUpReel Tension Roller ea Q6665 60040 Take Up Reel Motor Q6665 60039 Take Up Reel Sensor O invent Figure 10 Take Up Reel Assemblies Beswwm KJ Capping Assemblies Capping Assemblies Reference HP Part Number Quantity Description Comments on Drawing Solenoid Aser 4 oas 8 rime Asi Rear Cover Sensor invent J Figure 11 Capping Assemblies HP Designjet 9000s Series Printer Service Manual Parts and Diagrams 7 23 farson Diagroms KJ Wiping Assemblies Wiping Assemblies Reference HP Part Number Quantity Description Comments on Drawing Rear Cover Sensor O Parts and Diagrams Figure 12 Wiping Assemblies HP Designjet 9000s Series Printer Service Manual 7 23 Ink Supply and Subtank Assemblies Ink Supply and Subtank Assemblies Reference HP Part Number Quantity Description Comments on Drawing Q6665 60055 Right Ink Supply Station Q6665 60056 Left Ink Supply Station Q6665 60053 06 Ink Pump Assembly includes Ink Pump Tube Q6665 60054
151. t Panel from the Printer CPR anon Heater Panel Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left Page 8 4 2 Remove the Lower Side Cover Left gt Page 8 8 3 Remove the Left Subtank Cover gt Page 8 11 4 Disconnect ALL the Heater Panel Cables from the Heater Panel 5 Loosen two screws that secure the Heater Panel to the Printer weoxwm sn KJ 6 Remove two screws that secure the Heater Panel to the Printer 7 Remove the Heater Panel from the Printer CP Re anon Front Heater Removal Switch off the product and remove the power cable 1 Remove seven screws that secure the Front Heater to the Printer 2 Pull out the Front Heater slightly 3 Disconnect the Front Heater Cable from the Front Heater Fomoclondintiioion A 4 Remove the Front Heater from the Printer A Rr a nslton Rear Heater Removal Switch off the product and remove the power cable 1 Remove five screws that secure the Rear Heater to the Printer 2 Remove seven screws that secure the Rear Heater to the Printer 3 Pull out the Rear Heater slightly weoxwwasn KJ 4 Disconnect the Rear Heater Cable from the Rear Heater 5 Remove the Rear Heater from the Printer CPR anon Center Platen Removal Switch off the product and remove the power cable 1 Remove the Rear Heater Page 8 31 2 Disc
152. t Quality General Advice 6 2 Troubleshooting Print Quality Problems 6 5 Horizontal Lines Across the Image Banding 6 5 Images are Blurred 6 6 Bleeding Repelling or Mottling Problems 6 6 Image is Completely Blank or Faded 6 7 Output Only Contains a Partial Print 6 7 The Printer Area is Stained 6 7 Part of Image is Missing at the Start of the Print 6 8 Print Quality is not Improved After Printhead Recovery 6 8 HP Designjet 9000s Series Printer Service Manual 6 1 Pinay 0 KJ Print Quality Print Quality Troubleshooting Actions When faced with a Print Quality problem perform the following actions in order to resolve the problem 1 Printer Configuration B Check that the media type selected in the Front Panel is the same as the media type loaded into the Printer E Make sure that the correct adjustments have been made for each media 2 Perform the Printhead Recovery procedure 3 Media B Select the correct media type through the front panel when loading it E Make sure that HP or HP approved media is being used 4 Check if the latest version of the firmware is installed If not install the latest firmware revision 5 For further information refer directly to the Troubleshooting section that covers the different Print Quality problems Print Quality General Advice 1 Performing the Daily Maintenance ensures that the Printheads stay in a good condition and the nozzles don t get blocked 2 Make sure that the media type
153. t experience any over current E Apply grease on the shaft of the Capping Station Gear so that it helps with rotation E Enter the Motors Menu in Maintenance Mode and open Solenoids L and R Access the Pump Motors and check whether the Motor Drive Circuit and Motor work correctly by manually rotating the Motor When the home position is set to O it is clear that the home position has not been adjusted and that capping is not available E Make sure that the Capping Station cables are connected correctly and are not damaged B f the Capping Motor cannot be rotated replace the Capping Station gt Page 8 111 B Make sure the Cap Sensor Cable is connected correctly and is not damaged E Replace the Main PCA Page 8 35 System Error Problem Description Corrective Action System Error Problem Description Corrective Action System Error Problem Description Corrective Action La invent System Error 119x Head Relay Variable Supply Error Output voltages of the Head Relay Board are abnormal Try the following B Check whether 36V is supplied to the Main PCA If not then Make sure that the Rear Cover is closed Replace Power Supply Unit Page 8 43 E Preset the Head Relay Board Voltage from the Diagnostic Menu Use a circuit tester to check the voltages of the channels that have an error E If the voltage is supplied it means that the voltage check circuit is defective Replace t
154. te Ink Bottle for disposal The level in the HP Waste Ink Bottle should be checked by visual inspection to prevent overflow If the waste ink level is above the indication line the bottle must be replaced with an empty HP Waste Ink Bottle The use of safety glasses and gloves is recommended when performing cleaning and maintenance operations Table of Contents Troubleshooting 1 1 System Error Codes 2 1 Head Adjustment 3 1 Maintenance Mode 4 1 Adjustments and Calibrations 5 1 Print Quality 6 1 Parts and Diagrams 7 1 Removal and Installation 8 1 Preventive Maintenance 9 1 co Troubleshooting Introduction 1 2 Troubleshooting System Error Codes 1 2 Performing a Service Test on a Failed Assembly 1 2 Performing the Necessary Service Calibrations or Adjustments 1 3 Solving Print Quality Problems 1 3 The Printer does not Power ON 1 3 Cover Sensors are not Working 1 3 The File Sent is Not Processed Immediately 1 3 Paper Jams Occur Frequently 1 4 Print Speed is Very Slow 1 4 No Ink Message when there is Enough Ink 1 4 Abnormal Sound Coming from the Printer 1 4 Front Panel is Not Working 1 4 Heater Panel is Not Working 1 4 Solving Heater Problems 1 5 Power ON Heater Power Switch appears on Heater Panel 1 5 Heater Does NOT become Hot 1 5 Abnormal Temperature is Displayed 1 5 The Heater Temperature Becomes Extremely High 1 5 Initializing Continuously Appears on the Heater Panel 1 5 Power Save Mode
155. tenance Mode PH MAIN V MainennceWode 0 KJ Basic Menu Operation Menu Group Selection You can select a menu group directly with the A V lt and P keys In order to switch between the different Maintenance Mode menus the Shift key has to be used The order of the different menus is as follows PH MAIN V A MNFG PRN SETUP A SENSORS voL Y ELECT MOTORS ASYSTEM INF COUNTER CP Hitec de Menu Selection Use the A and V keys to change between the menus at the same level Use the lt key to move to a higher level menu and use the P gt key to move to a lower level menu Use the OK key to select a menu Parameter Setting Use the and V keys to switch between the parameters and to change the value of the digits Use the and P gt keys to move between the digits when entering a parameter Use the OK key to confirm the parameter Use the Cancel key to cancel the parameter without changing it and return to the menu selection level Exiting Maintenance Mode Use the Online key at anytime to immediately exit the Maintenance Mode Maimenanee Mode 0 EJ P ADJ Printer Adjustment This menu contains the necessary options to set the adjustment parameters of the Printer so that it functions correctly The different options available in this menu are as follows Adjust Print gt Page 4 10 Media Advance Print Page 4 11 Manufacturing Print 1 Page 4 12 Cap P
156. that the Scan Axis Motor and Belt are correctly installed 3 Hook the Push Pull Gauge onto the Scan Axis Motor Bracket and tension the Scan Axis Belt to a force of 41 0 N 2 0 N 4 18 kgf 0 2 kgf Hook the Push Pull Gauge onto this hole Adiustmenis ond Caliratons A 4 While tensioning the Scan Axis Belt tighten the three screws that you loosened in step 2 CD Aaa ard rons Paper Axis Belt Tension Adjustment This adjustment must be performed whenever E Paper Axis Motor is disassembled or replaced E Paper Axis Belt is disassembled or replaced Perform the Paper Axis Belt Tension Adjustment as follows 1 Make sure that the Paper Axis Motor and Belt are correctly installed En 3 Hook the Push Pull Gauge onto the Paper Axis Motor Bracket and tension the Paper Axis Belt to a force of 49 0 N 2 0 N 5 0 kgf 0 2 kgf Hook the Push Pull gt Gauge onto this hole AdwmensondColboios A 4 While tensioning the Paper Axis Belt tighten the three screws that you loosened in step 2 0 Adjustments ond Calibrations invent Wiping Station Height Adjustment This adjustment must be performed whenever B Wiping Station is disassembled or replaced Perform the Wiping Station Height Adjustment as follows 1 Make sure that the Wiping Station is correctly installed 2 Remove the Carriage Shields from both sides of the Carriage Assembly 3 Make sure that the Pr
157. the key BI DEF L xxxxxx xxxxxx media selected in SK 2400 Set Bidir Media The different colors of the Printheads are as follows K Black Lm Light Magenta Le Light Cyan M Magenta Y Yellow C Cyan 3 Use the and W keys to change the digits and use the lt and P keys to select the digits The numerical value can be changed in a range of 32 to 231 1 unite Idol BI DEF L xxxxxx gt K gt 02 4 Press the OK key once you have entered the new value O invent Printhead Voltage This option allows you to enter the drive voltage value for each Printhead 1 In the Printhead Adjustment submenu scroll to PH Voltage and press the P key PH VOLTAGE K L 2 In the PH Voltage submenu select the color of the Printhead either left or right for which you would like to set the Printhead Voltage and press the OK key If you would like to exit the PH Voltage submenu press the key PH VOLTAGE gt Lc L gt 16 0 V The different colors of the Printheads are as follows K Black Lm Light Magenta Lc Light Cyan M Magenta Y Yellow C Cyan 3 Use the and V keys to change the digits and use the and P keys to select the digits The value can be changed in a range of 12 0 to 20 0 V in increments of 0 1 V PH VOLTAGE gt Lc L gt 16 6V 4 Press the OK key once you have entered the new value Manufact
158. the Main PCA Page 8 35 FPGA Carriage PCA 0040 The read write of the FPGA PTC Print Timing Controller and FPGA PDD Print Data Distributor registers on the Carriage PCA was diagnosed and an error was detected Try the following E Replace the Carriage PCA gt Page 8 91 B Make sure that the Carriage Cable is correctly connected E Replace the Main PCA Page 8 35 ASIC CONF Main PCA 0080 The program load from the Flash ROM on the Main PCA to the FPGA on the Main PCA or sum check was not performed correctly and an error occurred Try the following E Reload the ASIC program from the IC Card E Replace the Main PCA Page 8 35 ASIC CONF Carriage PCA 0100 The program load from the Flash ROM on the Main PCA to the ASIC on the Carriage PCA or sum check was not performed correctly and an error occurred Try the following E Reload the ASIC program from the IC Card E Make sure that the Carriage Cable is correctly connected E Replace the Carriage PCA Page 8 91 E Replace the Main PCA Page 8 35 DRAM 0200 The read write of the image band memory on the Main PCA was diagnosed and an error was detected Try the following E Replace the Main PCA Page 8 35 Syse EnorCodes 0 EJ Boot Up Error Problem Description Corrective Action Boot Up Error Problem Description Corrective Action USB Register 0400 The read write of the USB controller on the Main PCA was dia
159. the Printer is Switched Off for less than 2 weeks If a customer accidently leaves the Printer switched Off for less than 2 weeks they will be able to recover the Printheads if the nozzles have been blocked with dried ink The success of recovering the Printheads will depend on how long the Printer has been lett switched Off If the Printer has been switched Off for longer than 2 weeks it could mean the replacement of some or ALL of the Printheads After returning to the Printer after leaving it switched Off for less than 2 weeks perform the following B Daily Maintenance gt Page 9 3 B Clean Ink System Page 4 33 B Charge Ink Page 4 23 In order to perform the Clean Ink System procedure you will need the HP 790 Ink System Cleaning Kit part number CB296A This kit includes B Six Ink System Purging Cartridges B Six Ink System Cleaning Liquid Cartridges If the Printer is Switched Off for more than one Month If the Printer is switched On after leaving it switched Off for more than one month 31 days Error Code 11EO will be displayed on the Front Panel In order to clear this Error Code perform the following 1 Turn the Printer ON in error skip mode by holding down the Cancel and Shift keys and pressing the ON button 2 When the following screen is displayed on the Front Panel you will be requested to enter a password Press the following keys in this order amp P Shift and OK MAINTENANCE MODE PASSWORD
160. the Printhead Adjustment Prints submenu scroll to Check Printhead and press the OK key PH ADJ PRINTS CHECK PRINTHEAD 3 You will need to confirm that you want to print the Check Printhead pattern by pressing the OK key PH ADJ PRINTS x CHECK PRINTHEAD OK 4 The Printer will start printing the Check Printhead pattern and the following message will appear on the Front Panel PH ADJ PRINTS EXECUTING CD Rid ata Adjust the Printhead Once you have printed the Check Printhead pattern you can use it to adjust the Printhead as follows 1 Locate the mechanical adjustment pattern in the Check Printhead pattern 2 Using a Measuring Loupe you must first measure the deviation of the Printhead in the vertical position Deviation semen KJ 4 Using the measurement obtained in step 2 calculate how many scales you will need to turn the Vertical Adjustment Screw to adjust the vertical position of the Printhead 1 Scale 10 micromillimeters 1 Turn 100 micromillimeters Vertical Adjustment Screw 5 f for example the deviation measured in step 2 was 240 micro millimeters you would turn the Vertical Adjustment Screw 2 full turns and 4 scales 7 Reprint the Check Printhead pattern and measure again the deviation of the Printhead in the vertical position If there is still deviation repeat the instructions from step 3 CD Rite ata 8 Ifthe deviation measured
161. the two Printhead Positioning Pins in to the Printhead Adjustment Jig 1 O Printhead Adjustment invent 4 Tighten the two fixing screws so that the Printhead Adjustment Jig 1 is securely attached to the Printhead Adjustment Reference Plate 5 Place the Printhead Adjustment Jig on a flat surface and without holding it gently turn the Adjustment Screws clockwise until the Printhead Adjustment Jig begins to move Check that the Datum Pins touch the walls of the Printhead Adjustment Reference Plate Do NOT force the Adjustment Screws too much as this could damage the Datum Pins 6 Once the Printhead Adjustment Jig 1 has been calibrated you can loosen the fixing screws remove the Printhead Positioning Pins and remove the Printhead Adjustment Reference Plate Z CD Rid ata Install the Printhead Adjustment Jigs in the Carriage The next procedure will be to install the Printhead in to the Carriage and install the Printhead Adjustment Jigs as follows 1 Install the new Printhead in to the Carriage and secure it with two screws The screws should not be tightened too much just enough so that the Printhead does not move loosely ue 2 Install the Printhead Adjustment Jig 1 in to position against the Carriage Base Plate Make sure that the 2 datum pins touch the Printhead as shown Printhead Printhead Positioning Pins sem dee KJ 4 Tighten the two fixing screws so that the Printhead
162. tie that secures the Sensor Cable to the Bracket CPR anon 7 Remove two screws that secure the Waste Bottle Sensor to the Bracket 8 Remove the Waste Bottle Sensor from the Printer Renovelar slaton A End of Media Sensor Removal Switch off the product and remove the power cable 1 Disconnect the End of Media Sensor Cable 2 Release the End of Media Sensor Cable from the Cable Holder 3 Remove two screws that secure Roll Module Cover 4 Remove the Roll Module Cover 5 Remove two screws that secure the End of Media Sensor 6 Remove the End of Media Sensor from the Printer a Removal and Installation 00 invent Front Media Sensor Removal Switch off the product and remove the power cable 1 Remove the Front Heater Page 8 29 2 Disconnect the Front Media Sensor Cable 3 Remove one screw that secure the Cable Holder to the Printer 4 Remove one screw that secures the Front Media Sensor to the Bracket CP Re anon 5 Remove the Front Media Sensor from the Printer Removal and Installation LA invent Rear Media Sensor Removal Switch off the product and remove the power cable 1 Remove the Rear Heater Page 8 31 2 Disconnect the Rear Media Sensor Cable 3 Remove one screw that secures the Rear Media Sensor to the Bracket 4 Remove the Rear Media Sensor from the Printer 8 56 HP Designjet 9000s Se
163. tion refer to Page 5 73 Once you have replaced the Wiping Station Assembly make sure you reset the following counters B Wiper Cleaning gt Page 4 81 E Wiper Belt Page 4 82 E Wiper Blade gt Page 4 83 CPR anton Wiper Cleaning Assembly Removal Switch off the product and remove the power cable l 2 Remove the Upper Side Cover Left gt Page 8 4 Remove the Top Side Cover Left gt Page 8 5 Remove the Lower Side Cover Left gt Page 8 8 Remove the Lower Wiping Cover Page 8 16 Remove the Wiping Door Page 8 18 Remove the Wiping Station Assembly gt Page 8 129 Remove two screws from both sides that secure the Wiper Cleaning Assembly to the Wiping Station Assembly Unclip the Wiper Cleaning Assembly from the Wiping Station Assembly Once you have replaced the Wiper Cleaning Assembly make sure you reset the Wiper Cleaning counter for more information refer to Page 4 81 a Removal and Installation 00 invent Wiper Blade Removal Switch off the product and remove the power cable 1 Open the Wiping Door 2 Manually turn the Wiper Gear so that the Wiper Blade moves to upper position 3 Remove four screws that secure the Wiper Blade to the Wiper Belts 4 Remove the Wiper Blade from the Wiper Belts Once the Wiper Blade has been installed correctly you must perform the Wiper Blade Height Adjustment For further infor
164. to select the digits LS ADJ SIDE VAL 3 0 mm Press the OK key once you have entered the side margin value Line Sensor Calibration Top Margin This calibration allows you to correct the value for the top margin position This calibration must be performed whenever E Line Sensor is disassembled or replaced B Black Printhead is disassembled or replaced Perform the Top Margin Position Calibration as follows Enter into the Maintenance Mode gt Page 4 7 Print the Adjust Pattern gt Page 4 10 Measure the top margin using a ruler If the distance measured is more or less than 5 mm then the top margin value will need to be changed Printing Measure this distance Printed Area Enter into the LS Adj Top Val Menu Page 4 14 LS ADJ TOP VAL gt 40 0 mm Determine the top margin value to be entered by subtracting the distance measured from the specified side margin value of 5 mm For example if the distance measured was 8 mm then you subtract 8 mm from 5 mm and you get a result of 3 mm If the distance measured was 3 mm then you subtract 3 mm from 5 mm and you get a result of 2 mm Enter the top margin value using the amp and W keys to change the digits and the and P keys to select the digits Press the OK key once you have entered the top margin value LS ADJ TOP VAL x 2 0 mm ra Print Quality Print Quality 6 2 Print Quality Troubleshooting Actions 6 2 Prin
165. tore NVRAM Boot Version Printer Firmware Version Main PCA Version Carriage PCA Version ASIC Version Heater Hardware Version Heater Firmware Version Heater Upgrade Install Done 6 FEED Page 4 52 This option allows you to feed the paper manually in to the Printer 7 SENSORS Page 4 53 This menu can be used to check the status of the various sensors and thermistors in the Printer in real time The different options available in this menu are as follows Printer Sensors Ink Sensor Sub Tank Sensor Bottle Sensor TUR Sensors Temperature Sensors i gintenance Mode invent 8 ELECT Electronics gt Page 4 59 This menu contains the necessary diagnostics that can be used to test the various electronic components in the Printer The different options available in this menu are as follows Flash ROM PIO NVRAM Ink EEPROM ATG DRAM RSM PTC PDD ALL VDD Front Panel 9 VOLT Voltage Check gt Page 4 69 This menu can be used to turn the Voltage check to high or low The different options available in this menu are as follows B Voltage Check 10 MOTORS Page 4 70 This menu contains the necessary diagnostics that can be used to test the various Motors in the Printer The different options available in this menu are as follows Media Advance Motor Capping Station Motor Wiping Station Motor Solenoid Left or Right Vacuum Fans Left Right or Center E
166. unning onto electrical components or circuits or through openings in the enclosure Electrostatic Discharge Refer to the beginning of Chapter 4of this manual for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge Safety Symbols General definitions of safety symbols are given immediately after the table of contents WARNING The Warning symbol calls attention to a procedure practice or the like which if not correctly performed or adhered to could result in personal injury Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met CAUTION The Caution symbol calls attention to an operating procedure practice or the like which if not correctly performed or adhered to could result in damage to or destruction of part or all of the product Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met Service Manual HP Designjet O 9000s Series Printers invent a C3 invent Using this Manual Purpose This Service Manual contains information necessary to test calibrate and service B HP Designjet 9000s Series Printers Model Q66654 For information about using these printers refer to the corresponding User and Quick Reference Guides Readership The procedures described in this Service Manual are to be performed by HP Certified service personn
167. uring Print 2 a invent inten Mode PH MAIN Printhead Maintenance This menu contains the necessary options related to the actual Printheads contained in the Carriage Assembly like cleaning or servicing The different options available in this menu are as follows B Charge Ink System gt Page 4 23 E Purge Ink System Page 4 25 B Ink System Options Store Ink System gt Page 4 27 Clean Ink System Page 4 33 B Ink Charge Done gt Page 4 42 E Printhead Recovery gt Page 4 42 B Uncap Carriage Page 4 43 B Cop Carriage Page 4 43 To enter in to the Printhead Maintenance menu enter in to the Maintenance Mode and press the W key n Press the Down Arrow Key to select Online C Cancel Charge Ink System This option allows you to charge the complete ink system e g when the Ink Tubes are empty or individual inks e g after replacing a Printhead 1 In the Printhead Maintenance submenu scroll to Charge Ink Sys and press the OK key CHARGE INK SYS 2 In the Charge Ink System submenu select whether you would like to charge the complete Ink System part of the Ink System or individual inks and then press the OK key CHARGE INK SYS The different options available in this submenu are as follows B ALL Charges the complete Ink System B left K Lm Lc Charges the Black Light Magenta and Light Cyan inks B Right Y M C Charges the Yellow Mage
168. ust follow the storage procedure using the HP 790 Ink System Storage Kit together with the internal storage option This procedure replaces the ink from the Ink System with a lower solvent liquid which will maintain the health of the Printheads preventing them from failing Before leaving the printer switched Off for more than 2 weeks perform the Store Ink System procedure Page 4 27 In order to perform the Service Clean procedure you will need the HP 790 Ink System Storage Kit part number CB297A This kit includes B Six Ink System Purging Cartridges B Six Ink System Storage Liquid Cartridges When Returning to the Printer after more than 2 weeks When returning to the Printer a Printhead recovery procedure will need to be done using the Ink System Cleaning Kit together with the Printhead Wash option to clean the Ink System from the maintenance liquid Once the Ink System is cleaned the Ink Charge option is used to refill the Ink System with regular ink After returning to the Printer after leaving it switched Off for more than 2 weeks perform the following B Daily Maintenance gt Page 9 3 B Clean Ink System gt Page 4 33 B Charge Ink gt Page 4 23 In order to perform the Clean Ink System procedure you will need the HP 790 Ink System Cleaning Kit part number CB296A This kit includes B Six Ink System Purging Cartridges B Six Ink System Cleaning Liquid Cartridges Frerenive Mamenn A If
169. ust Fans This option allows you to control the Exhaust Fans In the Motors submenu scroll to Exhaust Fans and press the OK key EXHAUST FANS gt OFF In the Exhaust Fans submenu select On to start the Exhaust Fans and then press the OK key EXHAUST FANS ON You will need to confirm that you want to start the Exhaust Fans by pressing the OK key EXHAUST FANS ON OK To stop the Exhaust Fans select Off in the Exhaust Fans submenu and then press the OK key EXHAUST FANS OFF PH Cooling Fans This option allows you to control the Printhead Cooling Fans In the Motors submenu scroll to PH Cooling Fan and press the OK key PH COOLING FAN gt OFF In the PH Cooling Fan submenu select On to start the PH Cooling Fans and then press the OK key PH COOLING FAN ON You will need to confirm that you want to start the PH Cooling Fans by pressing the OK key PH COOLING FAN ON OK CP rites ede 4 To stop the Printhead Cooling Fans select Off in the PH Cooling Fan submenu and then press the OK key PH COOLING FAN OFF TUR Motor This option allows you to control the Take up reel Motor 1 In the Motors submenu scroll to TUR Motor and press the OK key TUR MOTOR gt OFF 2 Inthe TUR Motor submenu select On to start the TUR Motor and then press the OK key TUR MOTOR ON 3 You will need to confirm that you want to start the TUR
170. ustment Prints gt Page 4 17 Move Carriage Page 4 18 Printhead Row Value Page 4 19 Printhead to Printhead Value Page 4 19 Set Bidirection Media Page 4 20 Bidirection Definitions gt Page 4 21 Printhead Voltage Page 4 22 Manufacturing Print 2 Page 4 22 To enter in to the Printhead Adjustment menu enter in to the Maintenance Mode and press the key Printhead Adjustment Prints This option allows you to print the different adjustment patterns that need to be used to adjust the Printhead 1 In the Printhead Adjustment submenu scroll to PH Adj Prints and press the OK key PH ADJ PRINTS gt NOZZLE CHECK 2 In the Printhead Adjustment Prints submenu scroll to the pattern that you would like to print and press the OK key PH ADJ PRINTS NOZZLE CHECK The Printhead Adjustment Prints available in this menu are as follows B Nozzle Check Prints a nozzle check pattern that can be used to determine which nozzles are missing if any E Printhead Adj Prints a Printhead adjustment pattern that can be used to adjust the printhead used when installing a new Printhead B Check Printhead Prints a Printhead adjustment check pattern W PH Row Prints a Printhead alignment pattern Maimenanee Mode 0 EJ PH to PH Prints a Printhead to Printhead alignment pattern E Bidirection Def Prints a Bi directional adjustment pattern B Bidirection F D Prints a
171. val ard slaton A Top Cover Removal Switch off the product and remove the power cable 1 Remove the Rear Cover Page 8 3 2 Remove the Upper Side Cover Left and Right gt Page 8 4 3 Remove the Top Side Cover left and Right Page 8 5 4 Remove six screws that secure the Top Cover to the left hand side of the Printer 5 Remove seven screws that secure the Top Cover to the left hand side of the Printer 6 Remove the Top Cover from the Printer Removal and Installation 00 invent Lower Side Cover Left or Right Removal Switch off the product and remove the power cable 1 Remove two screws that secure the Lower Side Cover to the Printer 2 Remove the Lower Side Cover from the Printer UJ Removal and Installation invent Left Subtank Cover Removal Switch off the product and remove the power cable 1 Remove the Upper Side Cover Left Page 8 4 2 Remove the Lower Side Cover Left Page 8 8 3 Remove two screws that secure the Left Electronics Module Side Trim to the Printer 4 Remove the Left Electronics Module Side Trim from the Printer 5 Remove two screws that secure the Left Subtank Cover to the Printer HP Designjet 9000s Series Printer Service Manual 8 9 weeoxwwasn KJ 6 Remove two screws that secure the Left Subtank Cover to the Printer 7 Remove the Left Subtank Cover from the Printer CPR anon
172. ve NVRAM and press the OK key SAVE NVRAM gt You will need to confirm that you want to save the NVRAM contents by pressing the OK key SAVE NVRAM OK Power Off the Printer wait a few seconds and power On the Printer again Ua System Error Codes Introduction 2 2 Self Diagnostic Errors at Power On 2 3 System Error Codes 2 7 Heater Error Codes 2 15 System Error Codes 2 18 HP Designjet 9000s Series Printer Service Manual al Syse EnorCodes KJ System Error Codes Introduction The following pages contain a list of error codes and their respective descriptions and recommended corrective actions Only try one recommended action at a time and check if the error code has disappeared If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve then report the error to the HP Response Center or the nearest HP Support Office When reporting the error have the following information ready Model and Serial Number of the printer Which firmware revision the printer is using The complete error number The Service Configuration Print The Current configuration sheet Which software application the customer is using name version etc CD Sistem rar codes Self Diagnostic Errors at Power On When the Printer is powered up it performs the Boot Up sequence which initializes the major components of the Printer If for some reaso
173. ver to the front of the Printer QA m L 1 A i gt LL es ba A MEE M i 15 Pull the metal cover down slightly so that the Priming Tubes are exposed weeodmusn 16 Remove two screws that secure the metal bracket to the Capping Station 17 Remove the metal bracket from the Capping Station 18 Disconnect the Capping Station cables CPR anton 19 Remove four screws that secure the Left Capping Frame at the top 20 Remove two screws that secure the Left Capping Frame to the bottom 21 Remove one screw that secures the metal bracket weowwasn a 22 Remove the Lett Capping Frame from the TT y Printer 23 Remove four screws that secure the Right Capping Frame at the top 24 Remove two screws that secure the Right Capping Frame to the bottom CP Re anon 25 Remove one screw that secures the metal bracket 26 Disconnect the Cable from the Right Rear Cover Sensor 27 Remove the Right Capping Frame from the Printer Besoin A 28 Loosen one screw from the top and four screws that secure the Capping Station 29 Loosen one screw from the top and two screws that secure the Capping Station 30 Remove two screws that secure the Capping Tubes Bracket to the Capping Station CP Re anton 31 Disconnect the Waste Tube to the Capping Tubes Bracket 32 Remove the Capping Station from the Printe
174. ws Printer Sensors Page 4 53 Ink Sensor Page 4 54 Sub Tank Sensor Page 4 55 Bottle Sensor gt Page 4 56 TUR Sensors Page 4 57 Temperature Sensors gt Page 4 57 To enter in to the Sensors menu enter in to the Maintenance Mode and press the Shift key twice and then the A key n Press the Up Arrow Key to select Online C Cancel Printer Sensors This option allows you to check the status of the Printers sensors in real time so that faulty sensors can be replaced as necessary 1 In the Sensors submenu scroll to Printer Sensors and press the P key PRINTER SENSORS gt LINE SENSOR 2 In the Printer Sensors submenu select the Sensor that you would like to test and press the OK key If you would like to exit the Printer Sensors submenu press the key PRINTER SENSORS LINE SENSOR gt 3 The Front Panel will show the status of the selected Sensor By activating and deactivating the selected Sensor the status will change and a buzzer will make a sound PRINTER SENSORS LINE SENSOR O Maimenanee Mode 0 A The Sensors that can be tested in this menu are as follows E Line Sensor Displays the status of the Line Sensor located in the Carriage Assembly 0 No paper 1 Paper present E Front Media Displays the status of the Front Media Sensor located under the Front Heater O Not blocked 1 blocked B Rear Media Displays the status of th
175. x 2 Connector 11 B x 3 Connector 12 Corrective Action Try the following E Reconnect the Trailing Cable to the Carriage PCA and the Main PCA E Make sure that the Trailing Cable is not damaged E Replace the Carriage PCA gt Page 8 91 E If the error continues replace the Main PCA gt Page 8 35 System Error System Error 1700 Servo Motor Error Problem The Paper Axis or the Scan Axis Motor moves the Carriage but the input from Description the Linear Encoder Sensor does not change Corrective Action Try the following B Make sure that there is no paper jam blocking the Carriage path B Make sure that the corresponding cables are connected correctly to Connectors CN14 and CN17 on the Main PCA Make sure that the Linear Encoder Sensor Cable is connected correctly to the Carriage PCA Make sure that the Encoder Strip is not damaged or scratched Make sure that the pinchwheels rotate correctly Make sure that the Carriage gears work correctly Replace the Main PCA Page 8 35 If the error continues replace the Paper Axis or Scan Axis Motors ra invent Heater Error Problem Description Corrective Action Heater Error Problem Description Corrective Action Heater Error Problem Description Corrective Action Heater Error Problem Description Corrective Action Heater Error Codes A Heater Error Code appears on the Heater Panel when a component of the Heater has
176. xhaust Fans Printhead Cooling Fan TUR Motor Pump Motors 11 SYSTEM INF Page 4 77 This menu can be used to print various information pages The different options available in this menu are as follows B System Print B Error Log Print E History Print Maimenanee Mode 0 KJ 12 COUNTER Page 4 79 This menu can be used to view and set the different paper lengths used in the Printer The different options available in this menu are as follows B Media Used Prime Assembly Pump Tube Wiper Cleaning Wiper Belt Wiper Blade Capping Unit Scan Axis belt Non HP Ink Used Expired Ink Used 13 Heater Panel Maintenance Mode Page 4 87 The Heater Panel has a separate Maintenance Mode which can used to set certain parameters CP Hitec de Entering the Maintenance Mode Enter in to the Maintenance Mode as follows 1 When the Printer Ready message appears on the Front Panel press the Online key to take the Printer offline PRINTER READY ROLL 64 PAPER 2 When the following screen is displayed on the Front Panel press the following keys in this order Cancel Shift Cancel Cancel AINK MEDIA REG W MEDIA M ADVP 3 When the following screen is displayed on the Front Panel you will be requested to enter a password Press the following keys in this order lt P Shift and OK MAINTENANCE MODE PASSWORD 4 Once the password has been entered correctly you will enter in to the Main

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