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TS2340 (3580) Models L43 and S43

1. Function Code 1 Run Drive Diagnostics Approximate Run Time 20 minutes per loop Total Number of Loops 10 I I Function Code runs tests that determine whether the drive can properly load and unload cartridges and read and write data Press the Unload Button to stop the diagnostic and exit maintenance mode Pressing the Unload Button once will abort the test at the end of the current test loop Pressing the Unload Button twice will abort the test immediately Wait for the drive to rewind the tape and unload the cartridge Once you begin this test the diagnostic begins the loop sequence Time the first loop by pressing the Unload Button once to stop the diagnostic after the completion of the first loop then record the time it takes for the test to complete Compare the recorded time with the Approximate Run Time above If the test runs successfully but the execution time is significantly longer than the parji the Write Performance Test fails replace the media and exit maintenance mode Appendix B Diagnostic and Maintenance Functions B 3 Attention For this test insert only a scratch blank data cartridge or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge Note If you inserted an invalid tape cartridge e g Genl or WORM media error 1 I code appears in the SCD If you inserted a write protected cartridge or P the m
2. appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to i select the function The SCD changes to a flashing H 4 Insert a scratch blank data cartridge that is not write protected or the tape J a drive exits maintenance mode The SCD changes to a flashing drive copies the FMR data to the scratch data cartridge The tape e If the tape drive creates the FMR tape successfully it rewinds and unloads the new tape exits Maintenance Mode and the tape is ready to use Appendix B Diagnostic and Maintenance Functions B 5 e If the tape drive fails to create the FMR tape it displays an error code To determine the error see Table A 1 on page A 1 The tape drive then unloads the FMR tape and exits Maintenance Mode after the cartridge is removed Function Code 4 Force a Drive Dump Function Code Li U performs a dump of data collected by the drive this process is also known as saving a microcode trace 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 2 Press the Unload Button once per second until toy 1 appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 3
3. 2 Verify the SAS cable is connected properly to the server and to the tape drive 3 4 Verify the SAS host adaptor is supported by the tape drive Check whether the parameters for the SAS host adapter installation are correct Chapter 5 Troubleshooting 5 3 5 Ensure there is a point to point connectivity between the server and the tape drive SAS connectivity does not support multiple drive connections daisy chaining of devices 6 Check the length of the SAS cable It can not exceed 5 5m Procedure 5 Verifying Host Interface Communications The Wrap Diagnostic tests the communication function at the device interface However to thoroughly verify host to device communications it is highly recommended to exercise activity over the SCSI or SAS interface bus from the host to the drive and back A recommended utility to perform this test is the ITDT utility available on the web Acer ere This utility is especially effective for updating the drive firmware and for performing the Test Device function For additional information about using the ITDT utility see Updating Firmware on page 2 8 Perform the following steps If the ITDT utility is not ealed on your system download the appropriate operating system version from the web into a directory or folder of your choice on your system 2 When installation is complete run the SCAN s option to determine if your system can detect all of the Ultrium tape drive devices includi
4. 5 Place the failed unit into the packaging of the replacement unit 6 Follow the instructions included with the replacement unit for returning the failed unit m oCo o Co IBM REPNR IDENTIFICATION TAG REPAIR ID TAG MT SN i PART NUMBER 19P5941 ATTENTION 1 A Repair ID tag maintains the original serial number record of the machine and allows IBM to entitle the machine for future maintenance or warranty service Mail in exchange requires the completion and securing a Repair ID tag part number 19P5941 to the replacement unit Verify that the machine serial number on the failing unit matches the serial number reported to IBM technical support Transcribe the machine type model and serial number of the failing unit to the Repair ID tag for the replacement unit USE BALLPOINT PEN TO COMPLETE THE RID TAG Place the Repair ID tag as close as possible but not covering the machine serial number of the replacement unit The original serial number must be visible 2 The use of the Repair ID tag is important for customer inventory accuracy a67ru006 Figure 5 2 RID tag on rear panel 5 8 152340 3580 Models L43 and 43 Appendix A Error Codes and Messages Table A 1 gives descriptions of the errors and messages that pertain to the drive and tells what to do when you receive them Attention If the drive d
5. SCSI connector Located at the rear of the drive the connector that facilitates commands to and from the server and to which the internal SCSI cable of an enclosure connects SCSI device Anything that can connect into the SCSI bus and actively participate in bus activity Glossary H 13 SCSI drive sense data In response to inquiry from the server about an error condition a packet of SCSI sense bytes that contains information about the error and that is sent back to the server by the drive SCSI ID The unique address from 1 to 15 that you assign to an drive that uses a SCSI interface Model T400 SCSI ID connector Located at the rear of the drive the connector that enables the drive s SCSI address to be set Addresses are determined by the placement of jumpers on the pins SCSI interface See Small Computer Systems Interface SCSI protocol A set of rules that control the communication and transfer of data between two or more SCSI devices or systems in a communications network SCSI ID switch Located on an enclosure that contains a drive a mechanism that connects to the drive and allows you to change the drive s SCSI ID without using jumpers SCSI log sense data In response to inquiry from the server about the drive s error logs and counters a packet of SCSI sense bytes which contains that information and which is sent back to the server by the drive Log sense data is used to diagnose problems especially if the
6. e If an error is detected the Status Light flashes amber and the drive posts an error code to the SCD To determine the error locate the code in Table A 1 onl The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code J Fast Read Write Test Approximate Run Time 5 minutes per loop Total Number of Loops 10 Function Code IH performs tests to ensure that the drive can read from and write to tape Once you begin this test the diagnostic begins the loop sequence Time the first loop by pressing the Unload Button once to stop the diagnostic after the completion of the first loop then record the time it takes for the test to complete Compare the recorded time with the Approximate Run Time above If the test runs successfully but the execution time is significantly longer than the Approximate Run Time run Function Code F Write Performance Test on pagal Bai the Write Performance Test fails replace the media and exit maintenance mode Appendix B Diagnostic and Maintenance Functions B 13 Press the Unload Button to stop the diagnostic and exit maintenance mode Pressing the Unload Button once will abort the test at the end of the current test loop Pressing the Unload Button twice will abort the test immedia
7. e Using an IBM FTP site enter the following specifications FIP site ftp software ibm com IP Addr 207 25 253 26 Userid anonymous Password use your current e mail address Directory storage devdrvr IBM provides PostScript and PDF formatted versions of its documentation in the storage devdrvr doc directory e IBM_ultrium_tape_IUG ps and IBM_ultrium_tape_IUG pdf contain the current version of the IBM Ultrium Device Drivers Installation and User s Guide e IBM_ultrium_tape_PROGREEF ps and IBM_ultrium_tape_PROGREF pdf contain the current version of the IBM Ultrium Device Drivers Programming Reference Chapter 1 Product Description 1 5 Device drivers and utilities for each supported server are beneath storage devdrvr in the following directories the device driver for the iSeries or AS 400 server is included in the OS 400 operating system gt AIX e HPUX e Linux e Solaris e Tru64 e Win2003 SCSI Interface To communicate with a server the SCSI drive uses the Ultra160 LVD SCSI interface Physical Characteristics The drive includes connectors for the SCSI signal HD68 the SCSI ID and drive power The HD68 connector is a high density 68 pin D shell receptacle for attachment to the SCSI host The drive supports LVD SCSI cables with HD68 connectors For a list of available cables see Appendix D Parts List on page D 1 Speed The Ultra160 LVD SCSI interface is compat
8. US Canada NEMA 5 15P Aruba Bahamas Barbados 1 28m 125V Bermuda Bolivia Brazil Canada Cayman Islands FC 9800 Colombia Costa Rica PN 39M5081 Curacao Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia South Korea Suriname Taiwan Trinidad Tobago Venezuela US Chicago NEMA 5 15P Chicago U S A 1 1 8 m 125 V e FC 9986 e PN 39M5080 US Canada NEMA 6 15P Aruba Bahamas Barbados 2 28m 250 V Bermuda Bolivia Brazil Canada Cayman Islands FC 9833 Costa Rica Curacao e PN 39M5095 Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Liberia Netherlands Antilles Nicaragua Panama Peru Philippines Suriname Taiwan Thailand Trinidad Tobago Venezuela US Australia AS 3112 Argentina Australia China 3 e 2 8 m 250V Colombia New Zealand NZS 198 Papua New Guinea e FC 9831 e PN 39M5102 Paraguay Uruguay Western Samoa Appendix D Parts List D 3 Table D 4 Power cords continued Description Feature Code FC and Part Number PN Plug Standard Reference Country or Region Index Number in Figure D 1 on page D 7 France Germany 2 8 m 250V e FC 9820 e PN 39M5123 CEE 7 VII Afghanistan Algeria Andorra Angola Aruba Austria Belgium Benin Brazil Bulgaria Burkina
9. e The Ultrium 1 drive reads and writes data on 384 tracks eight tracks at a time The first set of tracks sixteen for Ultrium 4 and 3 eight for Ultrium 2 and 1 is written from near the beginning of the tape to near the end of the tape The head then repositions to the next set of tracks for the return pass This process continues until all tracks are written and the cartridge is full or until all data is written The cartridge door H protects the tape from contamination when the cartridge is out of the drive Behind the door the tape is attached to a leader pin EJ When the cartridge is inserted into the drive a threading mechanism pulls the pin and tape out of the cartridge across the drive head and onto a non removable take up reel The head can then read or write data from or to the tape The write protect switch J prevents data from being written to the tape cartridge For more information see Write Protect Switch on page 4 6 The label area J provides a location to place a label For more information see Bar Code Label on page 4 4 The insertion guide f is a large notched area that prevents the cartridge from being inserted incorrectly Generation 3 and 4 of the LTO Ultrium Data Cartridge have a nominal cartridge life of 20 000 20k load and unload cycles Generation 2 has a nominal cartridge life of 10 000 10k load and unload cycles Generation 1 of the LTO Ultrium Data Cartridge has a nominal cartridge li
10. Place the drive on the chassis Reconnect the internal interface cable to the drive Reconnect the internal SCSI address cable to the drive SCSI drive only Reconnect the internal power cable to the drive Turn chassis and drive over with the bottom of the chassis facing up Align the four screw holes in the chassis with those in the drive Insert and secure screws into the four screw holes BNO APRONS Turn the chassis with drive attached over to an upright position Step 2 Replace the Cover 1 Gently push the chassis into the cover 2 Replace the 5 screws along the outside edges of the sides 1 screw on each side and the top 3 screws of the rear panel 3 Turn the unit on its side with the bottom of the unit facing you Appendix F Servicing F 15 4 Align the four screw holes in the cover by the feet with the screw holes in the chassis 5 Replace the 4 screws by the feet 6 Reconnect all cables to the rear panel of the unit F 16 152340 3580 Models L43 and 43 Notices Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or regions or both AIX AS 400 IBM IBMLink Linux OS 400 System Storage The following are U S trademarks of Hewlett Packard Company International Business Machines Corporation and Seagate Technology Linear Tape Open LTO Ultrium Tape Drive Microsoft is a registered trademark
11. a67ru001 Figure 5 1 Flowchart for analyzing maintenance problems Procedure 1 Determining Firmware Level and Capturing Drive Dump Customers are responsible for updating Firmware For optimum performance the customer must obtain the latest level of firmware for the unit by downloading the firmware from the LTO web site http www ibm com storage tape Ito Copyright IBM Corp 2007 5 1 This utility can be used to update the firmware level as well as to capture a drive dump which may be requested by technical support to aid in problem analysis For instructions about updating firmware from a server that uses an IBM tape device driver refer to the IBM Tape Device Drivers Installation and User s Guide To update firmware from a server that uses a non IBM tape device driver refer to the documentation for that device driver Perform the following steps to determine the current firmware level installed on the drive 1 Use the ITDT utility available on the web at http www ibm com storage Ito to view the current drive firmware level 2 Compare this level with the latest available firmware level by visiting the same website For additional information about using the ITDT utility see Updating Firmware on page 2 8 Note The ITDT utility can be used to either update drive firmware to the latest level or to capture drive dumps from a drive which may be experiencing problems Procedure 2 Inspecting a Cartridge
12. byte A string that consists of a certain number of bits usually 8 which are treated as a unit and represent a character A byte is a fundamental unit of data C C See Celsius capacity The amount of data that can be contained on storage media and expressed in bytes cartridge See tape cartridge cartridge door On a tape cartridge the hinged barrier that can be opened to access or closed to protect the magnetic tape within the cartridge H 2 TS2340 3580 Models L43 and 43 cartridge manual rewind tool A device that can be fitted into the reel of a cartridge and used to rewind tape into or out of the cartridge cartridge memory See LTO cartridge memory Celsius Having a thermometric scale on which the interval between the freezing point and the boiling point of water is divided into 100 degrees with 0 representing the freezing point and 100 representing the boiling point channel calibration A feature of the drive by which it automatically customizes each read write data channel to compensate for variations in such things as the recording channel s transfer function the media and characteristics of the drive head Channel calibration optimizes system performance circuit board A thin sheet on which chips and other electronic components are placed Computers consist of one or more boards often called cards or adapters cleaning cartridge A tape cartridge that is used to clean the heads of a tape drive Con
13. inside the cartridge and very little or no tape appears to be on the take up reel The leader block is positioned in the take up reel Return the drive after the procedure is completed e Tape broken in mid tape Tape appears to be on both the supply reel inside the cartridge and take up reel Test the drive after the procedure is completed e Tape tangled along tape path Tape appears to be tangled and damaged but in tact Return the drive after the procedure is completed OR No damage to tape or no apparent failure There appears to be no damage or slack to the tape Return the drive after the procedure is completed Appendix F Servicing F 5 Tape Spooled Off Supply Reel 1 With the front of the drive facing you pull an arm s length of tape out of the take up reel from the left side of the drive 2 From the take up reel thread tape around the rear of the tape path and over the head and rollers on the left side of the drive 3 Set the drive on its left side with the head and tape path facing up 4 Moisten a cotton swab with water and wet approximately 13 mm 0 5 in of the tape end and feed it onto the supply reel inside the cartridge 5 From the bottom of the drive insert a 2 5 mm offset hex wrench through the bottom cover access hole and into the reel motor axle a82ru008 Figure F 7 Using hex wrench to rewind tape into cartridge 6
14. oS A67E0036 Figure 4 14 Removing the C clip from the leader pin Use your fingers to push the C clip from the leader pin 7 Position the tape in the alignment groove of the leader pin attach tool see in Figure 4 15 on page 4 16 Place a new C clip into the retention groove H Figure 4 15 on page 4 16 on the leader pin attachment tool and make sure that the clip s open side faces up 9 Place the leader pin from step 6 into the cavity Figure 4 15 on page 10 4 16 of the leader pin attach tool Attention To prevent the leader pin from rolling into the cartridge in the following step use care when folding the tape over the pin Fold the tape over the leader pin and hold it with your fingers see Figure 4 15 on page 4 16 Note Use care to ensure that the tape is centered over the leader pin Failure to properly center the tape on the pin will cause the repaired cartridge to fail When the tape is properly centered a 0 25 mm 0 01 in gap Chapter 4 Using Ultrium Media 4 15 exists on both sides of the pin A A67E0037 Figure 4 15 Attaching the leader pin to the tape Close the pivot arm J of the leader pin attach tool by swinging it over the leader pin so that the C clip snaps onto the pin and the tape Swing the pivot arm open and trim the excess tape E so that it is flush with the reattached leader pin J Use y
15. see Function Code 5 Copy Drive Dump on page B 6 The SCD Dot is on solid if the dump is in ROM memory The SCD Dot flashes if the dump is in FLASH memory The SCD Dot turns off when you obtain a dump by using ITDT or a SCSI command or update the drive firmware Copyright IBM Corp 2007 3 1 Note If the drive dump is stored in ROM memory SCD Dot on solid the dump will be lost when you turn OFF the power or reset the drive Status Light The Status Light ZJ in Figure 1 2 on page 1 2 is a light emitting diode LED that provides information about the state of the drive The light can be green or amber and when lit solid or flashing Table 3 1 lists the conditions of the Status Light and Single character Display SCD and provides an explanation of what each condition means Table 3 1 Meaning of Status Light and Single character Display SCD a the and the Status Light SCD is Meaning is Off Off The drive has no power or is powered off Green Off The drive is powered on and in an idle state Flashing Off The drive is reading from the tape writing to the tape rewinding the tape locating data Green on the tape loading the tape or unloading the tape Flashing Off The drive contains a cartridge during the power on cycle In this case the drive Green completes POST and slowly rewinds the tape the process may t
16. 1 Determining Firmware Level and Capturing Drive Dump Procedure 2 Inspecting a Cartridge for Damage Procedure 3 Verifying SCSI Address Switch Position SCSI Drive Only Procedure 4 Checking Host Connections Procedure 5 Verifying Host Interface Communications Resolving Problems Reported by the Server Fixing SCSI Bus Errors yo osy Fixing SAS Bus Errors Resolving Media Related Probles Pre Call Checklist DEE Replacing the Tape Drive Appendix A Error Codes and Messages Appendix B Diagnostic and Maintenance Functions Entering Maintenance Mode Exiting Maintenance Mode Function Code 0 Maintenance Mode Function Code 1 Run Drive Diagnostics Function Code 2 Update Drive Firmware from FMR Tape ao e a aae d Function Code 3 Create FMR Tape Function Code 4 Force a Drive Dump Function Code 5 Copy Drive Dump Function Code 6 Run Host Interface Wrap Test Function Code 7 Run RS 422 Wrap Test Function Code 8 Unmake FMR Tape Function Code 9 Display Error Code Log Function Code A Clear Error Code Log Function Code C Insert Cartridge into Tape Dave Function Code E Test Cartridge amp Media Function Code F Write Performance Test Function Code H Test Head Function Code J Fast Read Write Test Function Code L Load Unload Test Function Code P Post Error Reporting Enabled Function Code U Post Error Reporting Disabled Appendix C TapeAlert Flags Appendix D Parts List Op
17. 1 My Support ix O Operating systems supported 1 5 operating systems supported 1 5 P Parts replacement D 1 Parts list D 1 Performance 1 3 Post error reporting disabling B 16 enabling B 15 Power button 3 1 connecting 2 3 cord inspection 2 2 outlet inspection 2 2 Power Cords D 2 Problem determination 5 1 checklist 5 6 Problems reported by server resolving 5 4 SAS bus errors 5 6 SCSI bus errors 5 4 R Rack safety E 1 Rack installation E 1 Rack Mount Kit install E 1 Read Write capability 4 2 Receptacles D 6 Related Publications xvii Remove cover F 1 Removing internal drive F 2 Replacement procedure 5 7 Replacing cover F 15 internal drive F 15 requirements for attaching tape drive to server 1 5 RS 422 Wrap Test B 8 S Safety inspection procedure xii Safety Notices xi SAS bus cables 2 6 SAS interface 1 7 physical characteristics 1 7 SCSI rear panel components 1 2 SCSI attachment requirements 1 5 SCSI connections checking 5 3 SCSI Host Adapter Card installation 2 5 SCSI Host Interface Wrap Test B 7 SCSI ID 1 6 address switch 5 2 setting 2 3 SCSI interface 1 6 address assignments 1 6 ID 1 6 installing drive 1 6 X 2 TS2340 3580 Models L43 and 43 SCSI interface continued physical characteristics 1 6 removing drive 1 6 resetting drive 1 6 speed cyclic redundancy check 1 6 domain validation 1 6 double transition clocking 1 6 Server connection configuring 2 8 Servers support
18. 3 B 6 1S2340 3580 Models L43 and 43 no function copy dump to tape copy dump to flash memory erase flash memory If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to select one of the above functions m 4 If you selected the drive will exit Maintenance Mode If you selected uw ze be c j3 m El or the SCD will change to a flashing H while the procedure is being performed After the procedure is completed the drive will exit a Maintenance Mode If you selected L the SCD will change to a flashing J indicating that a data cartridge is to be inserted 5 Insert a scratch blank data cartridge that is not write protected or the tape drive exits maintenance mode The SCD flashes the selection number while performing the function e If the copy operation completes successfully the tape drive rewinds and unloads the tape and exits Maintenance Mode after the cartridge is removed e If the copy operation fails an error code appears in the SCD To determine the error locate the code ia fble Alon page acl The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed Function Code 6 Run Host Interface Wrap Test
19. 70 5 Ibs svc00167 Performing the Safety Inspection Procedure Before you service the unit perform the following safety inspection procedure 1 Oo RON OM 10 Stop all activity on the host bus Turn off the power to the tape drive Disconnect the host interface cable Check the SCSI bus terminator for damage SCSI drive only Unplug the tape drive s power cord from the electrical outlet Check the tape drive s power cord for damage such as a pinched cut or frayed cord Check the tape drive s host interface cable for damage Check the cover of the tape drive for sharp edges damage or alterations that expose its internal parts Check the cover of the tape drive for proper fit It should be in place and secure Check the product label on the bottom of the tape drive to make sure that it matches the voltage at your outlet Tape Drive ac Grounding Inspection ale 2 3 Power off the drive Disconnect all cables See Figure 1 on page xiii which is provided for reference only Disconnect the power cord from its source Inspect the power cable for visible cracks wear or damage xii TS2340 3580 Models L43 and 43 F Legend External tooth lock washer Green yellow ground wire terminated to chassis or ground Green yellow ground wire terminated with slip on spade terminal XXX Redundant ground path to frame A1400040 XXX Externa
20. Faso Burundi Cameroon Central African Republic Chad Congo Brazzaville Curacao Czech Republic Democractic Republic of Congo Denmark Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Kenya Korea Lebanon Luxembourg Macau Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands Netherlands Antilles New Caledonia Niger Norway Poland Portugal Romania Russia Saudi Arabia Senegal Spain Sweden Sudan Syria Togo Tunisia Turkey Yugoslavia Zaire Zimbabwe Vietnam 4 Denmark 2 8 m 250V FC 9821 e PN 39M5130 DK2 5A Denmark South Africa e 2 8 m 250V FC 9829 e PN 39M5144 SABS 164 Bangladesh Burma Pakistan South Africa Sri Lanka United Kingdom 2 8 m 250V FC 9825 e PN 39M5151 BS 1363 Antigua Bahrain Bermuda Brunei Channel Islands China Hong Kong S A R Cyprus Fiji Ghana Guyana India Iraq Ireland Jordan Kenya Kuwait Malaysia Malawi Malta Nepal Nigeria Oman Polynesia Qatar Sierra Leone Singapore Tanzania Uganda UK United Arab Emirate Dubai Yemen Zambia D 4 152340 3580 Models L43 and S43 Table D 4 Power cords continued Description Feature Code FC and Part Number PN Plug Standard Reference Country or Region Index Number in Figure D 1 on page D 7 Switzerlan
21. H SAS connectors H Servers SAS cables 4 Ensure the host adapter and the server are configured correctly for a SAS bus operation Refer to the host adapter and server documentation for instructions 5 Turn power to the tape drive ON Install Device Drivers A device driver is firmware that enables the tape drive to interact with a variety of servers Refer to Supported Device Drivers on page 1 5 for instructions on downloading the latest device drivers If you intend to use the tape drive with a commercial software application refer to that application s installation instructions to install the device driver and configure the tape drive Chapter 2 Installation 2 7 If you do not intend to use the tape drive with a commercial software application refer to the IBM Ultrium Device Drivers Installation and User s Guide Configure the Tape Drive to a Server Host 1 Power on the unit 2 To configure the tape drive refer to the documentation for your server host and application software Updating Firmware 2 8 Attention When updating firmware do not power off the drive until the update is complete or the firmware may be lost It is the customer s responsibility to ensure that this drive has the latest firmware Periodically check for updated levels of drive firmware by visiting the web at http www ibm com storage lto Update drive firmware using e The host interface e The ITDT tool e A field microc
22. Press and hold the Unload Button for three or more seconds then release it to m select the function The drive performs the dump The SCD shows H then goes blank To access the contents of the dump see Function Code 5 Cop Note You can also force a drive dump when the tape drive is in normal operating mode Simply press and hold the Unload Button for ten seconds This causes the drive to reboot Function Code 5 Copy Drive Dump Function Code copies data from a drive dump captured in Function Code 4 to the beginning of a scratch blank data cartridge Attention For this function insert only a scratch blank data cartridge or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge Note If you inserted an invalid tape cartridge e g Genl or WORM media error code the media has read only compatibility e g Gen2 media error code 1 I appears in the SCD If you inserted a write protected cartridge or p appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 2 Press the Unload Button once per second to cycle through the following functions Cc Jn e io lu I e I c Ja e Fic c 3 3
23. a single host adapter gives a slow and unreliable performance e When connecting the tape drive to a server be sure to use the SCSI terminator Part 23R5841 not the SCSI wrap tool Part 23R5840 with white Wrap Tool label to terminate the SCSI bus 4 Configure your tape drive similar to one of the following examples e If the tape drive is the only device on the SCSI Bus connect the SCSI bus cable to the server see Figure 2 1 on page 2 6 Chapter 2 Installation 2 5 6 ii Pop Ml a67s0010 Figure 2 1 Example of connecting one SCSI device to the server The view is from the top Tape drive 4 SCSI bus cable Hs SCSI connectors E SCSI host adapter card Terminator 6 Server e If the tape drive is one of multiple devices on the SCSI Bus connect the SCSI bus cable to the next device on the bus and move the terminator to the last device on the bus see Figure 2 2 For a drive with an LVD SCSI interface use a cable with a total length of 12 m 39 ft or less Attention Do not mix LVD and HVD DIFF SCSI host adapters tape drives or terminators on the same bus as they could become damaged P a k gg RI 2 d Figure 2 2 Example of connecting multiple SCSI devices to the server The view is from the top a67s0011 Tape drive 5 SCSI host adapt
24. bit bus and supports data rates of 160 MBps soft addressing Pertaining to the Fibre Channel drive Model T400F a method that enables the drive to dynamically arbitrate its AL_PA with other Fibre Channel devices on the loop The AL_PA enables the drive to communicate with other devices software Programs procedures rules and any associated documentation pertaining to the operation of a computer system speed matching A technique used by the drive to dynamically adjust its native uncompressed data rate to the slower data rate of a server Speed matching improves system performance and reduces backhitch Glossary H 15 H 16 Status Light Located at the front of the drive an LED that can be green or amber and when lit solid or flashing The condition of the light represents the state of the drive Storage Area Network SAN A high speed subnetwork of shared storage devices A SAN s architecture makes all storage devices available to all servers on a LAN or WAN As more storage devices are added to a SAN they too will be accessible from any server in the larger network Because stored data does not reside directly on any of a network s servers server power is used for business applications and network capacity is released to the end user storage environment The temperature relative humidity rate and wet bulb temperature of the environment in which the drive is nonoperational and is being kept for future use subs
25. cartridges or IBM Ultrium 3 400 GB WORM tape cartridges see Ordering Media Supplies on page 4 17 Cleaning Cartridge With each drive a specially labeled IBM LTO Ultrium Cleaning Cartridge is supplied to clean the drive head The drive itself determines when a head needs to i be cleaned It alerts you by displaying on the Single character Display To clean the head insert the cleaning cartridge into the tape load compartment see Figure 3 1 on page 3 5 The drive performs the cleaning automatically When the cleaning is finished the drive ejects the cartridge Note The drive will automatically eject an expired cleaning cartridge To remove a cleaning cartridge see Removing a Tape Cartridge on page 3 5 The IBM Cleaning Cartridges are valid for 50 uses The cartridge s LTO CM chip tracks the number of times that the cartridge is used Cartridge Memory Chip LTO CM All generations of the IBM LTO Ultrium Data Cartridges include a Linear Tape Open Cartridge Memory LTO CM chip inlcude 1 on pace 2 that contains information about the cartridge and the tape such as the name of the manufacturer that created the tape as well as statistical information about the cartridge s use The LTO CM enhances the efficiency of the cartridge For example the LTO CM stores the end of data location which when the next time this cartridge is inserted and the Write command is issued enables the drive
26. data medium or from another source reboot To reinitialize the execution of a program by repeating the initial program load IPL operation record The smallest distinct set of data bytes that is supplied from a server for processing and recording by a tape drive and the smallest distinct set of data to be read from tape reprocessed and made available to a server by a tape drive record boundaries The fixed limits of a record relative humidity The ratio of the amount of water vapor actually present in the air to the greatest amount possible at the same temperature repeater A device that regenerates signals to extend the range of transmission between data stations or to interconnect two branches A repeater is a node of a local area network reset To return a device or circuit to a clear state S s See second SAN See Storage Area Network SAN Data Gateway A device that provides Fibre Channel attachment between Open Systems servers and SCSI disk and tape storage systems SAS See serial attached SCSI SC See subscription channel connector scratch cartridge A data cartridge that contains no useful data but can be written to with new data SCSI See Small Computer Systems Interface SCSI bus A collection of wires through which data is transmitted from one part of a computer to another A generic term that refers to the complete set of signals that define the activity of the Small Computer Systems Interface SCSI
27. detected the Status Light flashes amber and the drive posts an error code to the SCD To determine the error locate the code in Table A 1 on page A 1 The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code F Write Performance Test Approximate Run Time 5 minutes per loop Total Number of Loops 10 E Function Code to tape performs tests to ensure that the drive can read from and write Press the Unload Button to stop the diagnostic and exit maintenance mode Pressing the Unload Button once will abort the test at the end of the current test loop Pressing the Unload Button twice will abort the test immediately Wait for the drive to rewind the tape and unload the cartridge Attention For this test insert only a scratch blank data cartridge or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge Note If you inserted an invalid tape cartridge e g Genl or WORM media error code appears in the SCD If you inserted a write protected cartridge or Ci the media has read only compatibility e g Gen2 media error code appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after
28. drive Use your finger to rotate the threader motor worm gear and slowly rotate the threader mechanism ae i 5 in This rotates the threader motor worm gear E in Figure F 8 clockwise drawing the tape leader block assembly LBA into the cartridge As the LBA is secured in the cartridge you should hear the LBA retention spring clips click into place If you do not hear the click continue rolling until the threader motor worm gear J in Figure F 8 stops The LBA is in the correct position Appendix F Servicing F 7 Note Be sure to keep tension on the tape as the LBA is drawn into the cartridge by using a hex wrench as shown in Figure F 7 on page F 6 5 Notice the following a Loader mechanism gear EJ in Figure F 8 on page F 7 nearest the front of the drive that actuates the cartridge loader mechanism b Position of the rotator stub J in Figure F 8 on page F 7 c Front loader motor worm gear F in Figure F 8 on page F 7 Rotating this gear allows the loader mechanism gear J in Figure F 8 on page F 7 to turn 6 Rotate the loader motor worm gear in Figure F 8 on page F 7 to turn the loader mechanism gear in Figure F 8 on page F 7 counterclockwise Continue turning until the rotator stub Ki in Figure F 8 on page F 7 loses contact with the lever J in Figure F 8 on page F 7 This releases the LBA leader pin 7 Rotate the threader motor worm gear _ ZJ in Figure F 8 on page F 7 to turn the
29. drive error 3 If the problem persists replace the drive If it is not possible to run the tape cartridge in a different drive perform the following procedures 1 Clean the failing drive and run the drive diagnostics see ean the Drive Head on page 3 5 and Function Code 1 Run Drive Diagnostics on Once you begin this test the diagnostic begins the loop sequence Time the first loop by pressing the Unload Button once to stop the diagnostic after the completion of the first loop then record the time it takes for the test to complete Compare the recorded time with the Approximate Run Time above If the test runs successfully but the execution time is significantly longer than the Approximate Run Time run Function Code F Write Function Code F Write F Write Performance Test on page B 11 Test Performance Test on page B 11 page B 11 If the Write Performance Test fails replace the media and exit maintenance mode If the drive diagnostics run successfully run the Test Cartridge amp media diagnostic see Function Code E Test Cartridge amp Media on page B 10 2 If the Test Cartridge amp Media diagnostic fails replace the media If it runs successfully perform the operation that produced the initial drive error 3 If the problem persists replace the drive ra The tape drive needs to be cleaned Clean the tape drive See Cleaning the Drive Head on page 3 5 The error code clears when you clean t
30. fibers or thin rods of glass or some other transparent material of high refractive index fiber optics A branch of optics dealing with the transmission of light through fibers or thin rods of glass or some other transparent material of high refractive index field microcode replacement tape A tape cartridge that contains new or revised firmware microcode for the drive file A named set of records that are stored or processed as a unit filemark Located on the magnetic tape within a tape cartridge a recorded element that typically marks the organizational boundaries in a serial file structure such as directory boundaries and that is requested to be written or read by the server firmware The proprietary code that is usually delivered as part of an operating system Firmware is more efficient than software that is loaded from an alterable medium and is more adaptable to change than pure hardware Glossary H 5 H 6 circuitry An example of firmware is the Basic Input Output System BIOS in read only memory ROM on a PC motherboard FMR tape See field microcode replacement tape foot A unit of length comprising 12 inches G Gb See gigabit GB See gigabyte Generation 1 The informal name for the IBM Ultrium Internal Tape Drive which is the predecessor of the drive Generation 2 The Generation 1 drive has a native storage capacity of up to 100 GB per cartridge and a native sustained data transfer rate of 15 MB per s
31. for the cartridge to rewind and unload If the cartridge unloads inform the operator that the cartridge is unloaded If the cartridge does not unload continue with this procedure Recommended Tools 2 5 mm offset hex wrench do not use magnetized wrench 1 Phillips screwdriver ESD Kit Flashlight optional Beginning Procedure Ws Refer to the enclosure documentation for instructions on removing the drive 2 Place the drive on a non slip sturdy work surface F 4 152340 3580 Models L43 and 43 3 Ground yourself to the drive by using an ESD Kit 4 Remove the cover of the drive by performing the following steps a Using a Phillips screwdriver remove the three screws and washers see in Figure F 6 that secure the bezel H to the internal drive then remove the bezel b Remove the cover of the internal drive by performing the following steps 1 Remove the four cover mounting screws and washers J 2 Remove the cover by lifting it up a82ru007 Figure F 6 Removing the cover from the internal drive 5 Inspect the drive to decide which of the following conditions most closely matches the symptom on the drive e Tape spooled off the supply reel All the tape appears to be on the take up reel and no tape is on the supply reel inside the cartridge Test the drive after the procedure is completed e Tape pulled from leader pin or broken at the front end All the tape appears to be on the supply reel
32. in Figure F 15 Rotating this gear allows the loader mechanism gear EJ in Figure F 15 to turn Rotate the loader motor worm gear H in Figure F 15 to turn the loader mechanism gear g in Figure F 15 counterclockwise Continue turning until the rotator stub J in Figure F 15 loses contact with the lever J in Figure F 15 This releases the LBA leader pin F 14 152340 3580 Models L43 and 43 to turn 9 Rotate the threader motor worm gear J in Figure P 15 on page F 14 the threader mechanism gear J in Figure F 15 on page F 14 counterclockwise This moves the LBA out of the cartridge and past the read write head Stop this rotation when the LBA is near the tape guide roller nearest the rear of the drive shown as F a82ru010 Figure F 16 Leader Block Assembly LBA 10 Continue rotating the loader motor worm gear in Figure F 15 on page F 14 until the rotator stub E in Figure F 15 on page F 14 is positioned as shown Notice that the rotator stub RJ in Figure F 15 on page F 14 is nearly aligned with the cartridge loader tray guide bearing J Figure F 15 on page F 14 11 Remove the cartridge from the cartridge loader tray 12 Reassemble the drive by reversing the procedure in Step 4 4 on page F 5 n 13 Refer to the appropriate procedure to install the new drive and return the failed drive Replacing the Internal Drive Step 1 Replace the Internal Drive
33. in a data transmission system The rate is expressed in bits characters or blocks per second minute or hour dc Direct current degauss To make a magnetic tape nonmagnetic by exposing the tape to electrical coils which carry currents that neutralize the magnetism of the tape device Any hardware component or peripheral such as a tape drive or tape library that can receive and send data device driver A file that contains the firmware that is needed to use an attached device diagnostic A software program that is designed to recognize locate and explain faults in equipment or errors in programs diagnostic cartridge A tape cartridge that enables the detection and isolation of errors in programs and faults in equipment direct current dc An electric current flowing in one direction only and substantially constant in value director class switch A high end switch that includes such qualities as fault tolerance high throughput high reliability port density and so forth drive See IBM LTO Ultrium 4 Tape Drive drive dump The recording at a particular instant of the contents of all or part of one storage device into another storage device usually as a safeguard against faults or errors or in connection with debugging drive head The component that records an electrical signal onto magnetic tape or reads a signal from tape into an electrical signal drive sense data See SCSI drive sense data dump See driv
34. in the following chapters Chapter 1 Product Description on page 1 1 describes the product discusses supported servers operating systems and device drivers and lists hardware specifications Chapter 2 Installation on page 2 1 gives unpacking set up and configuration information Chapter 3 Operating the Drive on page 3 1 describes the Power Button Unload Button and Status Light and explains the function of the Single character Display It gives instruction on inserting and removing a tape cartridge describes methods of updating drive firmware and explains how to clean the tape drive describes the types of tape cartridges to use and defines the conditions for storing and shipping them It also describes how to handle the cartridges how to set a cartridge s write protect switch and how to order additional cartridges Chapter 5 Troubleshooting on page 5 1 gives tips for solving problems with the drive Appendix A Error Codes and Messages on page A 1 describes the error and informational codes that appear on the single character display Appendix B Diagnostic and Maintenance Functions on e B 1 describes the procedures that are used to identify and correct problems Appendix C TapeAlert Flags on page C 1 lists references to documentation about TapeAlert messages that are supported and that may aid during problem determination Appendix D Parts List
35. library 2 Figure 4 2 Ultrium WORM Tape Cartridge Data Security on WORM Media Certain built in security measures help ensure that the data written on a WORM cartridge does not become compromised for example e The format of an IBM Ultrium 4 800 GB or IBM Ultrium 3 400 GB WORM Tape Cartridge is unlike that of standard read write media This unique format prevents a drive that lacks WORM capable firmware from writing on a WORM tape cartridge a67b0024 e When the drive senses a WORM cartridge the firmware prohibits the changing or altering of user data already written on the tape The firmware keeps track of the last appendable point on the tape WORM Media Errors The following conditions cause WORM media errors to occur e Information in the servo manufacturer s word SMW on the tape must match information from the cartridge memory CM module in the cartridge If it does not match a media Error Code 7 will post on the drive s single character display SCD Chapter 4 Using Ultrium Media 4 3 e Inserting a WORM tape cartridge into a drive that is not compatible with WORM causes the cartridge to be treated as an unsupported medium The drive will report a media Error Code 7 Upgrading the drive firmware to the correct code level will resolve the problem Requirements for WORM Capability To add WORM capability to your IBM LTO Ultrium generation 4 drive s you need to use either IBM Ultrium 4 800 GB WORM tape
36. measures G 2 182340 3580 Models L43 and 43 Germany Electromagnetic Compatibility Directive Zulassungsbescheinigung laut dem Deutschen Gesetz iiber die elektromagnetische Vertr glichkeit von Ger ten EMVG vom 18 September 1998 bzw der EMC EG Richtlinie 89 336 Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformitatszeichen CE zu f hren Verantwortlich fiir die Konformitatserklarung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssysteme GmbH 70548 Stuttgart Informationen in Hinsicht EMVG Paragraph 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkst6rungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Ma nahmen durchzuf hren und daf r aufzukommen Anmerkung Um die Einhaltung des EMVG sicherzustellen sind die Ger te wie in den IBM Handbiichern angegeben zu installieren und zu betreiben Japan VCCI Class A ITE Electronic Emission Statement COREL eB eS BRI eB Ril ie VCC 0 RSC DSAAMBHEE CT CO Ris Aheinig CHAT SCBRMEE SISHM OT CEMHVET TOBAI SERS AR EMTS amp DER ENECEMHVYET People s Republic of China Class A Electronic Emission Statement piEA RHE AR ZAA AA HAAR m TERR TPR RSA TE
37. of 800 GB per cartridge 1600 GB at 2 1 compression when using Ultrium 4 cartridges Native data transfer rate of up to 120 MB per second Burst data transfer rate of 160 MB per second for the SCSI interface 300 MB per second for the SAS interface 256 MB read and write cache Support for encryption of data on Ultrium 4 cartridges SAS drive only New SCSI Log Pages Device Statistics Tape Diagnostic Data Performance Characteristics 1 1 Front Panel of the Drive Figure 1 2 Front panel of the drive B Cartridge Slot Single Character Display SCD SCD Dot o2 0 o2 oo 0 02 0 0 22 o2 2200000 0707070700 2 0 0 2 2 2 22 9 o oo 2222 022020000 a67ru041 Status Light Unload Button Power Button Rear View of the SCSI Drive Figure 1 3 Rear panel components A 1 2 152340 3580 Models L43 and 43 Power receptacle SCSI connectors g a67ru004 SCSI address switch Serial number label Rear View of the SAS Drive g 3 Figure 1 4 Rear view of the SAS drive Power receptacle SAS connectors 2 Serial number label Drive Performance If you run applications that are highly dependent on tape processing speed take advantage of the significant performance improvements provided by this
38. of the cartridge and past the read write head Stop this rotation when the LBA is near the tape guide roller nearest the rear of the drive shown as J Figure F 13 es a82ru010 Figure F 13 Leader Block Assembly LBA 11 Continue rotating the loader motor worm gear in Figure F 12 on page until the rotator stub J in Figure F 12 on page F 11 is positioned as shown Notice that the rotator stub RJ in Figure F 12 on page F 11 is nearly aligned with the cartridge loader tray guide bearing H in Figure F 12 on page F 1 12 Remove the cartridge from the cartridge loader tray 13 Reassemble the drive by reversing the procedure in Step in on page F 4 14 Refer to the appropriate procedure to install the new drive and return the failed drive No Apparent Failure or Damage to Tape 1 Set the drive on its left side with the head and tape path facing up F 12 152340 3580 Models L43 and 43 a82ru008 Figure F 14 Using hex wrench to rewind tape into cartridge 2 From the bottom of the drive locate the access hole J in Figure P 14 3 Insert a 2 5 mm offset hex wrench through the bottom cover access hole and into the reel motor axle Begin spooling the tape back into the cartridge by turning the hex wrench clockwise 4 Continue spooling into the cartridge until the tape is taut and remains wit
39. on a SCSI Bus 1 Ensure that the power is on to the drive 2 Ensure that the drive s SCSI address is the same as the SCSI address assigned by the server 5 4 152340 3580 Models L43 and 43 3 Run the SCSI wrap test see Function Code 6 Run Host Interface Wrap Test e If the test fails replace the SCSI terminator first then the SCSI cable and the interposer if installed Repeat the operation that caused the error If you replaced the SCSI terminator or SCSI cable and the problem persists the fault is with the server s hardware or software To isolate the cause of the failure refer to the server s service documentation e If the test is successful refer to your enclosure documentation for additional troubleshooting information Fixing a Consistent Error with Multiple Drives on a SCSI Bus When a consistent error occurs in a configuration that has multiple drives on the SCSI bus you must determine if the problem exists with more than one drive If the problem is with all of the devices on the SCSI bus the bus is stuck in a SCSI phase and cannot change to another phase or the SCSI cable from the server to the first device is defective i 2 Ensure that the SCSI cable from the server to the first device is connected Disconnect all but the first drive on the SCSI bus Move the terminator to the first SCSI device Run a device driver utility such as IBM s ntutil or tapeutil to determine whether the error wi
40. or reset the SCSI bus cables to or from the drive s SCSI connector Ensure that the SCSI bus remains intact from the server initiator to the terminator throughout the connection or disconnection process Note Changing or moving the terminator disrupts the continuity of the SCSI bus and interrupts any process on the bus Ensure the proper terminator is being used SAS Interface A drive with a SAS Serial Attached SCSI interface can be linked directly to controllers SAS is a performance improvement over traditional SCSI because SAS enables multiple devices up to 128 of different sizes and types to be connected simultaneously with thinner and longer cables its full duplex signal transmission supports 3 0 Gb s In addition SAS drives can be hot plugged SAS drives will auto negotiate speed There are no configurable topologies thus no feature switches associated with SAS Physical Characteristics The drive contains a dual port SFF 8088 SAS connector A list of compatible cables is shown in Appendix D Parts List on page D 1 Specifications es Table 1 2 Specifications Physical Specifications Specification Dimensions Width 25 02 cm 9 85 in Length 29 21 cm 11 5 in Height 12 06 cm 4 75 in Weight 6 45 kg 14 2 Ibs Power Specifications AC line voltage 100 to 240 Vac Line frequency 50 to 60 Hz auto ranging Line current at 100 Vac 1 0 A Line curr
41. problems are intermittent SCSI wrap plug A connector mechanism that connects to a SCSI port for the purpose of testing the drive s circuitry for the SCSI interface SCSI wrap test A diagnostic that can be run on the drive to determine whether the circuitry functions properly to and from the SCSI connector second One sixtieth of a minute selection time out Following the selection of an option for example a data transfer the period of time during which it is determined that there is a bad connection between the server and the drive sense data Data that describes an I O error Sense data is presented to a server in response to a Sense I O command Serial Attached SCSI SAS SAS is a serial communication protocol serial interface An interface that sequentially or consecutively executes two or more operations in a single device such as an arithmetic and logic operation server A functional unit that provides services to one or more clients over a network Examples include a file server a print server or a mail server The IBM eServer pSeries IBM eServer iSeries HP and Sun are servers Synonymous with host H 14 152340 3580 Models L43 and 43 ship group The group of supplies cords or documentation that is shipped with the drive shipping environment The temperature relative humidity rate and wet bulb temperature of the environment to which the drive is exposed when it is transferred from one locatio
42. removed ic reveal gear train Leader Block Assembly LBA 4 16 o 1 5 8 D 7 E 3 F l F 2 F 2 F3 F 3 F 5 a F 6 F 7 F9 F 10 F 11 F 12 F 13 F 14 F 15 Vi TS2340 3580 Models L43 and 43 Tables 1 1 Performance characteristics 1 2 Specifications 3 1 Meaning of Status Light indi Single character Display SCD 3 2 Functions that the Unload Button performs 4 1 Ultrium data cartridge compatibility with Ultrium tape drive 4 2 Environment for operating storing and shipping the LTO Ultrium oe Cartridge 4 3 Media supplies Copyright IBM Corp 2007 13 1 7 3 2 3 3 4 2 4 17 4 18 4 4 A 1 B 1 D 1 D 2 D 3 D 4 Authorized suppliers of custom bar code labels 420 Error codes on the Single charact r Display A 1 Diagnostic and maintenance functions B 1 Tools and supplies for the IBM System Storage TS2340 Tape Drive D 1 Optional features for the TS2340 Tape Drive D 1 Replacement parts for the TS2340 Tape Drive aaa aaa DA Power cords D3 vii viii TS2340 3580 Models L43 and 43 Read this First Accessing Online Technical Support It is the customer s responsibility to set up this tape drive and to ensure that the drive has the latest firmware unless you have purchased a service contract For online Technical Support visit htt
43. reveal gear train Heo N N Loader motor worm gear 6 Threader mechanism gear Cartridge loader tray guide iever bearing Rotator stub 8 Loader mechanism gear Threader motor worm gear Threader intermediate gear As the tape leader block assembly LBA is secured in the cartridge you should hear the LBA retention spring clips click into place If you do not hear the click continue rolling until the threader motor worm gear J in Figure F 12 stops The LBA is in the correct position Note Be sure to keep tension on the tape as the LBA is drawn into the cartridge by using a hex wrench as shown in Figure F 11 on page F 10 Notice the a Loader mechanism gear J in Figure F 12 nearest the front of the drive that actuates the cartridge loader mechanism b Position of the rotate stub J in Figure F 12 c Front loader motor worm gear F in Figure F 12 Rotating this gear allows the loader mechanism gear H in Figure F 12 to turn Rotate the loader motor worm gear J in Figure F 12 to turn the threader Bare mechanism gear f in counterclockwise Continue turning until the rotator stub K in loses contact with the lever RA in Figure F 12 This releases the LBA leader pin Appendix F Servicing F 11 10 Rotate the threader motor worm gear J in Figure F 12 on page F 11 the threader mechanism gear J in Figure F 12 on page F 11 to turn counterclockwise This moves the LBA out
44. tape drive Table 1 1 Performance characteristics Performance Characteristics TS2340 Tape Drive Native data rate 120 MB s with Ultrium 4 media Maximum sustained data rate at maximum compression 140 MB s SCSI or 240 MB s SAS Burst data rate 160 MB s SCSI or 300MB s SAS Nominal load to ready time 12 seconds Nominal unload time 17 seconds Average rewind time 54 seconds is limited to less than 40 MB sec Note All sustained data rates are dependent on the capabilities of the interconnect for example an UltraSCSI bus By using the built in data compression capability of the tape drive greater data rates than the native data transfer rate can be achieved However the actual throughput is a function of many components such as the host system processor disk data rate block size data compression ratio SCSI bus capabilities and system or application software Cartridge Compatibility The Ultrium 4 drive uses the IBM LTO Ultrium 800 GB Data Cartridge and is compatible with the cartridges of its predecessors the IBM Ultrium Tape Drive Generation 2 and Generation 3 The drive performs the following functions Chapter 1 Product Description 1 3 e Reads and writes Ultrium 4 cartridges to Ultrium 4 format including WORM and Data Encryption e Reads and writes Ultrium 3 cartridges to Ultrium 3 format including WORM e Reads but does not write Ultrium 2 cartrid
45. tape that is outside the cartridge can damage the tape and the brake mechanism in the cartridge e Do not stack more than six cartridges e Do not degauss a cartridge that you intend to reuse Degaussing makes the tape unusable Examples of Cartridge Problems Example Split Cartridge Case see Figure 4 7 The cartridge s case is damaged There is a high possibility of media damage and potential loss Perform the following steps 1 Look for cartridge mishandling Chapter 4 Using Ultrium Media 4 9 2 Use the IBM Leader Pin Reattachment Kit part number 08L9129 to correctly seat the pin see Repositioning or Reattaching a Leader Pin Then immediately use data recovery procedures to minimize chances of data loss 3 Review media handling procedures Example Improper Placement of Leader Pin see Figure 4 8 on page 4 11 The leader pin is misaligned Perform the following steps 1 Look for cartridge damage 2 Use the IBM Leader Pin Reattachment Kit part number 08L9129 to correctly seat the pin see Repositioning or Reattaching a Leader Pin Then immediately use data recovery procedures to minimize chances of data loss Repositioning or Reattaching a Leader Pin 4 10 Attention Use a repaired tape cartridge only to recover data and move it to another cartridge Continued use of a repaired cartridge may void the warranties of the drive and the cartridge If the leader pin in your c
46. the SCSI connectors are properly seated this includes the interposer if used terminator and cable connectors Push the connectors into their receptacle connectors and if applicable tighten the retention screws until firmly seated Then retry the operation If communication still fails check all connector pins for damage Remove the interposer terminator and cable connectors and inspect them for bent recessed or missing pins If necessary replace the damaged component and ensure that all connectors are properly seated then retry the operation If communication still fails check the length of the SCSI bus cable If your drive is the only device on the SCSI bus ensure that the total bus length does not exceed 25 m 82 ft If there are other devices on the bus ensure that the total length does not exceed 12 m 39 ft 9 If communication still fails run the SCSI wrap test see Function Code 6 Run Host Interface Wrap Test on page B 7 If the test succeeds the problem may be with the cables or SCSI host adapter Refer to your server s documentation and exercise a host utility to isolate the location of the problem If the SCSI wrap test fails replace the terminator and run the test again Checking SAS Drive Host Connections If your server is not communicating with the SAS drive the problem may be with the SAS cable the SAS host adapter or the SAS host adapter setup 1 Check if the tape drive power is on
47. the cartridge is removed 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 Appendix B Diagnostic and Maintenance Functions B 11 2 I 2 Press the Unload Button once per second until appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to m select the function The SCD changes to a flashing Z and 4 Insert a scratch blank data cartridge The SCD changes to a flashing the tape drive runs the tests Note If you inserted an invalid tape cartridge e g Gen1 or WORM media error code L appears in the SCD If you inserted a write protected cartridge or the media has read only compatibility e g Gen2 media im I error code appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop m ends temporarily appears in the SCD The drive rewinds and unloads the cartridge and then exits Maintenance Mode when the cartridge is removed e If an error is detected the Status Light flashes amber and the drive posts an error c
48. the drive s data rate backreflection Pertaining to instances where light is launched into an optical fiber in a forward direction the light that is returned to the launch point in the reverse direction backups The short term retention of records used for restoring essential business and server files when vital data has been lost because of program or server errors or malfunctions backward compatible Capable of being used with a previous product that was designed for a similar purpose For example a tape cartridge that is designed to be used with a modern tape drive but can also be used with certain older tape drives Synonymous with downward compatible bar code A code that represents characters by sets of parallel bars of varying thickness and separation The bars are read optically by transverse scanning bar code label A slip of paper bearing a bar code and having an adhesive backing The bar code label must be affixed to a tape cartridge to enable the library to identify the cartridge and its volume serial number bezel The removable frame that fits over the front of the drive bit The smallest unit of data in a computer A bit short for binary digit has a single binary value either 0 or 1 Computers store data and execute instructions in bit multiples called bytes In most computer systems there are eight bits in a byte burst data transfer rate The maximum speed at which data is transferred bus See SCSI bus
49. the drive is in when the server s applications cannot interact with it online The operating condition that the drive is in when the server s applications can interact with it Open Systems Computer systems whose standards are not proprietary operating environment The temperature relative humidity rate and wet bulb temperature of the room in which the drive routinely conducts processing operating system The master computer control program that translates the user s commands and allows software application programs to interact with the computer s hardware Glossary H 11 optical transceiver A device that both transmits and receives analog or digital signals over a light source P panic reset The act of pressing and holding the Unload Button for 10 seconds to force a reset of a nonresponsive drive parity The state of being even numbered or odd numbered A parity bit is a binary number that is added to a group of binary numbers to make the sum of that group always odd odd parity or even even parity parity error A transmission error that occurs when the received data does not have the parity that is expected by the receiving system This usually occurs when the sending and receiving systems have different parity settings point to point connection Pertaining to data transmission between two locations without the use of any intermediate display station or computer port A system or network access point for da
50. the tape partially ejects the cartridge then exits maintenance mode The solid amber Status Light turns off e If the number of written data sets is at least 6 less than the total number of data sets expected the Status Light flashes amber the tape drive posts an error code to the SCD To determine the error locate the code A reece Err Codes and Messages on page A 1 The tape drive unloads the cartridge and exits maintenance mode To clear the error turn the power off then on again 2 4 152340 3580 Models L43 and 43 Install the SCSI or SAS Host Adapter Card if required If there are no other devices attached to your server an LVD SCSI or SAS host adapter card may need to be installed in the server To install an adapter refer to the instructions that accompany it as well as to the section about host adapter card installation in your server s documentation For a list of supported adapters and required interposers visit the web at http www ibm com storage Ito Note Although the SCSI LVD hardware in the tape drive is capable of operating in the single ended SE mode SE operation is not recommended or supported for the SCSI tape drive Connect the SCSI Bus Cable SCSI Drive Only For maximum performance the quantity of tape drives that can be attached to one SCSI bus is limited and is based on the type of bus that you have and the amount of data compression achieved Ultra SCSI buses have a bandwidth of 4
51. threader mechanism gear J in Figure F 8 on page F 7 counterclockwise This moves the LBA out of the cartridge and past the read write head Stop this rotation when the LBA is near the tape guide roller nearest the rear of the drive f in Figure F 9 a82ru010 Figure F 9 Leader Block Assembly LBA 8 Continue rotating the loader motor worm gear in Figure F 8 on page F 7 until the rotate stub Kj in Figure F 8 on page F 7 is positioned as shown Notice that the rotator stub J in Figure F 8 on page F 7 is nearly aligned with the cartridge loader tray guide bearing HA in Figure F 8 on page F 7 9 Remove the cartridge from the cartridge loader tray 10 Reassemble the drive by reversing the procedure in Step 4 on page F 5jin Beginning Procedure on page F 4 11 Refer to the appropriate procedure to install the new drive and return the failed drive Tape Broken in Mid tape 1 With the front of the drive facing you pull an arm s length of tape out of the take up reel from the left side of the drive Note If there is less than approximately 5 cm 2 in of tape on the take up reel go to Tape Pulled from or Broken near Leader Pin on page F 7 F 8 182340 3580 Models L43 and 43 From the supply reel inside the cartridge pull approximately 0 3 m 1 ft of tape From the take up reel thread tape around the rear of th
52. to quickly locate the recording area and begin recording The LTO CM also aids in determining the reliability of the cartridge by storing data about its age how many times it has been loaded and how many errors it has accumulated Whenever a tape cartridge is unloaded the tape drive writes any pertinent information to the cartridge memory The storage capacity of the LTO Generation 4 LTO CM is 8160 bytes LTO Generations 1 2 and 3 have an LTO CM capacity of 4096 bytes Bar Code Label A bar code label contains e A volume serial number VOLSER that is human readable e A bar code that the library can read Note The TS2340 Tape Drive does not require bar code labels but you may choose to use labels for tape cartridge identification purposes 4 4 152340 3580 Models L43 and 43 When read by a library s bar code reader the bar code identifies the cartridge s VOLSER to the library The bar code also tells the library whether the cartridge is a data cartridge or cleaning cartridge In addition the bar code includes the two character media type identifier Lx where x equals 1 2 3 or 4 L identifies the cartridge as an LTO cartridge and the number represents the generation of cartridge for that cartridge type Figure 4 3 shows a sample bar code label for the LTO Ultrium Tape Cartridge Tape cartridges can be ordered with the labels included or with custom labels To order tape cartridges and bar code labels see Orderin
53. unloads the cartridge and exits Maintenance Mode after the cartridge is removed Place the drive in Maintenance Mode For instructions see Maintenance Mode on page B 2 I Press the Unload Button once per second until appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears Press and hold the Unload Button for three or more seconds then release it to select the function The SCD changes to a flashing H Insert a scratch blank data cartridge The SCD changes to a flashing and the tape drive runs the tests e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop rm Ll ends temporarily appears in the SCD The drive rewinds and unloads the cartridge and then exits Maintenance Mode when the cartridge is removed e If an error is detected the Status Light flashes amber and the drive posts an error code to the SCD To determine the error locate the code in able A 1 on The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code P Post Error Reporting Enabled When Post Error Reporting is enabled defer
54. 0 MB per second Ultra2 SCSI buses have a bandwidth of 120 MB per second Ultra160 SCSI buses have a bandwidth of 160 MB per second The tape drive is capable of data transfer rates of up to 80 MB per second with no compression For maximum performance it is recommended that you attach only one tape drive to an Ultra SCSI bus an Ultra2 SCSI bus or an Ultra160 SCSI bus The SCSI bus cable connects the tape drive to the server You can connect the SCSI bus cable and the terminator to either SCSI connector on the tape drive To connect the cable 1 Ensure that the tape drive is powered off and plugged into the electrical outlet 2 If the server s SCSI bus is in operation stop all activity on the bus that you are connecting to for instructions about how to stop SCSI bus activity see your server s documentation 3 Determine the maximum allowable length of your bus cable e For an LVD bus with a single device do not use a total cabling length that exceeds 25 m 82 ft e For an LVD bus with multiple devices do not use a total cabling length that exceeds 12 m 39 ft Attention e Do not mix LVD and HVD SCSI host adapters tape drives or terminators on the same bus as they could become damaged e Data transfer protocol timeouts for tape and disk drives are very dissimilar For that reason it is strongly recommended that you avoid running tape and disk drives on the same host adapter A configuration with tape and disk on
55. 088 to drive with SFF 8088 23R5840 LVD SCSI wrap tool 23R5841 LVD terminator 35L2086 IBM Ultrium Cleaning Cartridge Universal 95P4278 IBM LTO Ultrium 4 800 GB Data Cartridge 5 pack Power Cords To avoid electrical shock a power cord with a grounded attachment plug has been provided Use only properly grounded outlets Table D 4 on page D 3 lists the power cord part number feature code the country or region where the power cord can be used and the plug s standard reference The last column in the table contains an index number that you can match to a specific receptacle type in Types of Receptacles on page D 6 All power cords use an appliance coupler that complies with the International Electrotechnical Commission IEC Standard 320 Sheet C13 If the power cord that you receive does not match your receptacle contact your local dealer Power cords used in the United States and Canada are listed by Underwriter s Laboratories UL are certified by the Canadian Standards Association CSA and comply with the plug standards of the National Electrical Manufacturers Association NEMA For other worldwide geographies plug standards are listed in Table D 4 on page D 3 D 2 152340 3580 Models L43 and 43 Table D 4 Power cords Description Feature Code FC and Part Number Plug Standard Reference Country or Region Index Number in Figure D 1 on page D 7 PN
56. 3 e The tool s primary function is thoroughly testing a drive However if the library is online to the server host where the tool resides ITDT will communicate with the drive through the library to load and unload a test cartridge thereby exercising some library functions e The tool scans the host bus and will find and display for selection all IBM LTO devices The tool will not display and allow for selection any non IBM device e Each function has Help selection which explains the required syntax as well as a brief explanation of the particular function e A Readme text file will be posted with the exe for a thorough explanation of initial tool download information from the web as well as explanation of tool capabilities Refer to the ITDT Readme text file for information on tool usage You can also refer to the web at http www ibm com storage Ito and look for information about the ITDT site e The tool is currently a command line tool with a simple entry by keying in the executable name itdt from the directory where the tool is located The SCD presents a series of random characters during the firmware download and update The SCD briefly displays 5 then becomes blank not lit when the firmware download and update is complete and there are no errors An error code will be displayed if a firmware download or update error has been detected The Status Light briefly becomes green and then becomes amber during
57. 4 Using Ultrium Media 4 19 You can order bar code labels directly from the authorized label suppliers in Table 4 4 Authorized suppliers of custom bar code labels In America EDP Colorflex 2550 W Midway Blvd Broomfield CO 80020 U S A Telephone 800 522 3528 http www colorflex com In Europe and Asia EDP Europe Ltd 43 Redhills Road South Woodham Ferrers Chelmsford Essex CM3 5UL U K Telephone 44 0 1245 322380 http www edpeurope com media_labelling htm Dataware P O Box 740947 Houston TX 77274 U S A Telephone 800 426 4844 ttp www datawarelabels com Dataware Labels Europe Heubergstrasse 9 D 83052 Bruckmuhl Gotting Germany Telephone 49 8062 9455 ttp www datawarelabels com NetC P O Box 1067 Fairfield CT 06825 U S A Telephone 203 372 6382 http www netcllc com 4 20 152340 3580 Models L43 and 43 NetC Europe Ltd Town Farm Bungalow The Pavement North Curry TA3 6LX Somerset U K Telephone 44 0 1823 49 1439 ttp www netclabels co uk NetC Asia Pacific Pty Ltd Locked Bag 1 Kenthurst NSW 2156 Australia Telephone 61 0 2 4573 6556 http www netclabels com uk Chapter 5 Troubleshooting If you encounter_problems when running the TS2340 Tape Drive refer to the flowchart in For explanations of codes on the Single character Display 1 Try another electrical outlet 2 Try anoth
58. 800 GB Data Cartridge 20 PACK IBM Ultrium 4 800 GB WORM Tape Cartridge with attached labels Order as part number 95P4278 through an IBM authorized distributor Order the cartridge from your IBM Sales Representative or any authorized IBM Business Partner by specifying Machine Type 3589 Model 032 Order as part number 95P4457 color label or 95P4459 black and white label through an IBM authorized distributor Specify the VOLSER characters that you want 20 PACK IBM Ultrium 4 800 GB WORM Tape Cartridge without attached labels Order the cartridge from your IBM Sales Representative or any authorized IBM Business Partner by specifying Machine Type 3589 Model 033 Order as part number 95P4461 through an IBM authorized distributor Specify the VOLSER characters that you want IBM TotalStorage LTO Ultrium 400 GB Data Cartridge Bar code labels are pre applied to cartridges Order the cartridge from your IBM Sales Representative or any authorized IBM Business Partner by specifying Machine Type 3589 Model 008 Specify the VOLSER characters that you want Order as part number 96P1470 color label or 96P1471 black and white label through an IBM authorized distributor Specify the VOLSER characters that you want IBM LTO Ultrium 400 GB Data Cartridge Order VOLSER labels separately Order the cartridge from your IBM Sales Representative or any authorized IBM Business Partner by specifying Machine Type 3589 Mode
59. Approximate Run Time 10 seconds per loop Number of Loops This test runs until stopped by pressing the Unload Button a Function Code performs a check of the host interface circuitry and host connector on the drive Note This test requires that SCSI drives be terminated by either the terminator on the connector or at the end of the bus Before you select this function disconnect the SCSI cable of the drive that is closest to the server Then attach the SCSI wrap plug to that SCSI connector 1 Make sure that the host interface wrap plug is connected to the host interface connector at the rear of the drive 2 If the drive is a SCSI drive make sure that the drive is terminated at its SCSI connector or at the SCSI bus 3 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 E 4 Press the Unload Button once per second until amp appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 5 Press and hold the Unload Button for three or more seconds then release it to select the function The drive automatically starts the test The SCD will display a flashing during the test e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop Appendix B Diagnostic and Maintenance
60. Compatibility Speed Matching Channel Calibration Data Cartridge Capacity Sealing F Encryption Supported Servers and Operating Systems Supported Device Drivers a SCSI Interface Physical Characteristics Speed Address Assignments Installing Removing or Resetting a Drive on an Active SCSI Bus SAS Interface Physical Characteristics Specifications Chapter 2 Installation Avoiding Drive Damage Unpack the Drive Verify the Shipment Install the Rack Mount Kit optional Inspect the Power Cord and Outlet Set the SCSI ID SCSI Drive 20 Position the Tape Drive Connect Power Run Write Performance Test Function Code F Install the SCSI or SAS Host Adapter Card if required Connect the SCSI Bus Cable SCSI Drive Only Copyright IBM Corp 2007 V Vii X X 2 XI xii xii xiii Xiv DOV Xvii xvii 1 1 1 2 1 2 lt 13 1 3 13 1 4 1 4 1 4 1 4 a 15 1 5 1 6 1 6 1 6 1 6 1 6 1 7 1 7 2 1 2 1 2 2 2 2 23 223 23 2 4 2 5 2 5 Connect the SAS Bus Cable SAS Drive Only Install Device Drivers Configure the Tape Drive to a Server Host Updating Firmware Updating Firmware through the Host terface ITDT Firmware Update Dump Retrieval and Library Drive Test Tool Updating the Firmware with an FMR Tape Cartridge d Register for My Support Chapter 3 Operatin
61. E F TERRA Pt ARR SCOT TAS Taiwan Class A Electronic Emission Statement AAG FA REFR RRA DH E RERNE E Ak AL OT A Oe RAAT HE A RU gt RAACRE RAEBRLULMFUHHR Oo taiemi Notices G 3 Taiwan Product Service Contact Information ABM E m Abe Ss A TN DBRS SRR AES al Siti CTR ing O800 016 888 Korean Class A Electronic Emission Statement WIE 978902 Ait 48a 0 HO p HA fir ra oo ag HA ADI Ol Getting Help If you need assistance while installing or operating your IBM TotalStorage Ultrium Tape Drive contact your OEM Product Application Engineer PAE Warranty The warranty for this product is negotiated on a per customer basis G 4 182340 3580 Models L43 and 43 Glossary This glossary defines the special terms abbreviations and acronyms that are used in this publication Numbers and Letters 2 1 compression The relationship between the quantity of data that can be stored with compression as compared to the quantity of data that can be stored without compression In 2 1 compression twice as much data can be stored with compression as can be stored without compression ps Abbreviation for microsecond or one millionth of a second 000001 s A A See ampere acclimation time Pertaining to the drive the amount of time that is needed for the drive to adjust to change in temperature altitude climate or environment active The condition that the SCSI bus is in when a se
62. Functions B 7 Gi ends temporarily appears in the SCD The drive rewinds and unloads the cartridge and then exits Maintenance Mode when the cartridge is removed e If an error is detected the Status Light flashes amber and the drive posts an error code to the SCD To determine the error locate the code in Table A 1 or The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code 7 Run RS 422 Wrap Test Note This function is described here for information only It is not supported on the IBM System Storage TS2340 Tape Drive This test causes the drive to perform a check of the circuitry and connector for the RS 422 interface This connector supports the Library Drive Interface LDI and the Automation Drive Interface ADI Before selecting this function attach an LDI or RS 422 wrap plug to the drive s LDI or RS 422 connector in place of the LDI or RS 422 cable 1 Make sure that no cartridge is in the drive and the appropriate wrap plug is attached to the RS 422 connector 2 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 3 Press the Unload Button once per second until 1 I appears in the Single character Display SCD If you cyc
63. IBM System Storage TS2340 Tape Library Setup Operator and Service Guide Machine Type 3580 Models L43 and S43 GC27 2103 00 IBM System Storage TS2340 Tape Library Setup Operator and Service Guide Machine Type 3580 Models L43 and S43 GC27 2103 00 Note Before using this information and the product it supports be sure to read the general information under Notices on page To ensure that you have the latest publications visit the web at http www ibm com storage lto Released April 2007 This edition applies to the IBM System Storage TS2340 Tape Library Models L43 and S43 Setup Operator and Service Guide GC27 2103 00 and to the subsequent releases and modifications until otherwise indicated in new editions Copyright International Business Machines Corporation 2007 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Figures Tables Read this First Safety and Environmental Notices Danger Notices Caution Notices Performing the Safety Inspection Procedure Tape Drive ac Grounding Inspection Product Recycling and Disposal Battery Return Program End of Life EOL Plan About This Book Related Publications Chapter 1 Product Peres Drive Features Front Panel of the Dive Rear View of the SCSI Drive Rear View of the SAS Drive Drive Performance Cartridge
64. If the cartridge contains sensitive data that cannot leave the site inform the customer that certain failure conditions diagnostics will be performed to test the drive for continued use The following removal procedures can destroy customer data Use extreme care when handling or removing the customer s tape cartridges to minimize tape damage and lost data DO NOT TOUCH the magnetic tape or tape path Both are extremely sensitive to the oil and salt from your skin Use clean lint free gloves when working around magnetic tape or the tape path components Electrostatic sensitive components Consider using an ESD Kit After you remove the tape cartridge advise the customer to copy the data to another cartridge and to remove this tape cartridge from service Do not use power tools or magnetic tools to perform this procedure To avoid contamination and electrostatic discharge damage to the drive never touch the head or electronic components inside the drive If you cannot remove the cartridge from the drive using the following procedures contact your next level of support Before You Begin 1 If you have not already done so attempt to remove the cartridge with the device power ON and using library manager a host application or the Unload Button If you have not already done so attempt to remove the cartridge by power cycling the drive Look for the drive to attempt a mid tape recovery Note It can take as long as five minutes
65. Reference GA32 0566 supplies information to application developers who want to integrate their open systems applications with IBM supported Ultrium hardware The reference contains information about the application programming interfaces APIs for each of the various supported operating system_environments You can obtain this reference via File Transfer Protocol FTP at ftp ftp software ibm com storage devdrvr IBM Translated Safety Notices 96P0851 provides translation of danger and caution notices IBM Tape Device Drivers Encryption Support GA32 0565 00 provides information for implementing tape encryption TS2340 3580 Models L43 and S43 Chapter 1 Product Description The IBM System Storage TS2340 Tape Drive is a high performance high capacity data storage device that is designed to backup and restore open systems applications It is the fourth generation in the Ultrium series of products and is available with a Small Computer Systems Interface SCSI or Serial Attached SCSI interface SAS a67ru003 Figure 1 1 IBM System Storage TS2340 Tape Drive Drive Features The drive offers the following features Copyright IBM Corp 2007 One of the following host interfaces Ultra160 Low Voltage Differential LVD Small Computer Systems Interface SCSI 3 Gbps Serial Attached Small Computer Systems Interface SAS Support for WORM Write Once Read Many on WORM cartridge types Native storage capacity
66. TO Ultrium Tape Cartridge Environmental Specifications Environmental Factor Operating Operational Storage Archival Storage Shipping 10 to 45 C 50 to 7 7 7 o 23 to 49 C 9 to Temperature 113 F 16 to 32 C 61 to 90 F 16 to 25 C 61 to 77 F 120 F ea 10 to 80 20 to 80 20 to 50 5 to 80 non condensing Maximum wet bulb r 3 5 r 7 P 5 temperature 26 C 79 F 26 C 79 F 26 C 79 F 26 C 79 F Note 1 The short term or operational storage environment is for storage durations of up to six months 2 The long term or archival storage environment is for durations of six months up to ten years Disposing of Tape Cartridges Under the current rules of the U S Environmental Protection Agency EPA regulation 40CFR261 the LTO Ultrium Tape Cartridge is classified as non hazardous waste As such it may be disposed of in the same way as normal office trash These regulations are amended from time to time and you should review them at the time of disposal If your local state country non U S A or regional regulations are more restrictive than EPA 40CFR261 you must review them before you dispose of a cartridge Contact your account representative for information about the materials that are in the cartridge If a tape cartridge must be disposed of in a secure manner you can erase the data on the cartridge by using a high energy ac degausser use a minimum of 4000 oersted p
67. Turn the supply reel clockwise allowing the moistened tape to adhere to the hub as it winds around the supply reel inside the cartridge 7 Continue spooling into the cartridge until the tape is taut and remains within the flanges of the tape guiding rollers Ensure that you do not stretch the tape 8 Reassemble the drive reversing the steps in F 4 9 Allow the drive to perform mid tape recovery This takes several minutes When this activity completes the cartridge ejects automatically 10 Test the drive see Function Code 1 Run Drive Diagnostics on page B 3 to determine if it should be replaced F 6 182340 3580 Models L43 and 43 Tape Pulled from or Broken near Leader Pin a82ru009 Figure F 8 Drive with cover removed to reveal gear train Heo N Loader motor worm gear 6 Threader mechanism gear Cartridge loader tray guide aces bearing Rotator stub 8 Loader mechanism gear Threader motor worm gear Threader intermediate gear From the left side of the drive pull out tape from the take up reel Note If there is more than approximately 0 6 m 2 ft of tape on the take up reel go to Tape Broken in Mid tape on page F 8 If there is less than approximately 0 6 m 2 ft of tape on the take up reel cut off the excess tape as close to the leader pin as possible Locate the threader motor worm gear J in Figure F 8 the rear of the
68. a SCSI Bus this 2 Replace the SCSI terminator on the drive Run the operation that caused the error If the problem persists the problem may be with the cable Chapter 5 Troubleshooting 5 5 3 Isolate which cable is causing the problem by replacing one cable at a time and running the operation that caused the error after each replacement If the problem persists after all cables have been replaced the problem may be with the drive 4 Replace the drive see Removing a SCSI Drive from an Enclosure If the problem persists the problem is with your server Consult your server s documentation Fixing an Intermittent Error with Multiples Drives on a SCSI Bus Refer to the server s error logs to determine which drive is the source of the problem e If only one drive is reporting a SCSI failure replace that drive see Removing a SCSI Drive from an Enclosure e If multiple drives are reporting SCSI failures the problem may be with the terminator or the SCSI cables Replace the terminator and run the operation that caused the error If the problem persists the problem may be with the cables Isolate which cable is causing the problem by replacing one cable at a time and run the operation that caused the error after each replacement Fixing SAS Bus Errors 1 Check if the tape drive power is on 2 Verify the SAS cable is connected properly to the server and to the tape drive 3 Replace SAS cable if it show
69. aches This negotiation occurs at power up and whenever a catastrophic link event occurs such as a cable pull that exceeds the timeouts that are specified in the Standards The speed is negotiated when the first possibility of a new connection for example a fiber cable is established and is maintained until the Fibre Channel connection is terminated The speed is not renegotiated when a new device is attached to a loop network A configuration of data processing devices and software that is connected for information interchange network server In a local area network a personal computer that provides access to files for all of the workstations in the network ntutil Created by IBM a utility program for LTO devices that connect to Windows NT and Windows 2000 ntutil provides problem determination for hardware or connections assists with device and medium changer recognition forces dumps loads new firmware sends and receives SCSI commands to and from the hardware and obtains SCSI sense data to use in resolving errors NVRAM Non Volatile Random Access Memory O oersted The unit of magnetic field strength in the unrationalized centimeter gram second cgs electromagnetic system The oersted is the magnetic field strength in the interior of an elongated uniformly wound solenoid that is excited with a linear current density in its winding of one abamper per 4r centimeters of axial length offline The operating condition that
70. ack rails with tie wraps The shelf installation is complete You can now install your equipment on the shelf Removing the Shelf from the Rack To remove the shelf from the rack reverse the steps in the installation procedure E 4 152340 3580 Models L43 and 43 Appendix F Servicing the Drive Depending on the type of enclosure removal procedures may vary The following generic procedure can be used if the enclosure documentation is not available for the different enclosure types Removing the Internal Drive This Procedure is to be performed by IBM Service Personnel only Step 1 Remove the Cover PONS Unplug all cables from the rear panel of the unit Move the unit to a clean and sturdy work surface Turn the unit on its side with the bottom of the unit facing you Remove the 4 screws J in Figure F 1 by the feet a67ru008 Figure F 1 Removing the screws that secure the cover and internal drive 5 6 Copyright IBM Corp 2007 Return the unit to its upright position Remove the 5 screws H in Figure F 2 on page F 2 along the outside edges of the sides 1 screw on each side and the top 3 screws of the rear panel E w T T a67ru009 Ci c Figure F 2 Removing screws from the rear panel 7 Gently push on the drive s front bezel below the cartridge load com
71. address switch J in Figure 1 3 on page 1 2 to ensure that it is set to the SCSI ID chosen in Set the SCSI ID SCSI Drive Only on page 5 2 152340 3580 Models L43 and 43 3 Make sure that the ID is not one that is used by another device or the SCSI host adapter note that because ID 7 is the highest priority ID on the SCSI bus it is usually reserved for the primary SCSI host adapter If you change a SCSI ID power cycle the drive to effect the change Procedure 4 Checking Host Connections Check the host connections for your drive by following the appropriate steps for either Checking SCSI Drive Host Connections or Checking SAS Drive Host Connections below Checking SCSI Drive Host Connections If your server is not communicating with the drive the SCSI cable or terminator connector pins may be damaged or not seated correctly or the SCSI bus length may be incorrect if Check whether the SCSI ID is unique If not select a unique SCSI ID and reconfigure the system The new ID is effective at the next power on Check whether the parameters for the SCSI adapter installation are correct Ensure that a SCSI terminator is attached to each end of the bus one terminator is usually installed at the server Ensure that no more than two bus terminations typically one on the host adapter and one at the last device on the bus are present Limit the number of devices on the bus Check that
72. ader Pin 6 Insertion guide a67b0022 Figure 4 1 The IBM LTO Ultrium 800 GB Data Cartridge Data Cartridges The different generations of Ultrium data cartridges can be identified by color e The Ultrium 4 Data Cartridge is green e The Ultrium 3 Data Cartridge is slate blue e The Ultrium 2 Data Cartridge is purple e The Ultrium 1 Data Cartridge is black All generations contain 1 2 inch dual coat metal particle tape You can order tape cartridges with the bar code labels included or you can order custom labels To obtain tape cartridges and bar code labels see Ordering Media Supplies on page 4 17 The native data capacity of Ultrium data cartridges is as follows Copyright IBM Corp 2007 4 1 e The Ultrium 4 cartridge has a native data capacity of 800 GB 1600 GB at 2 1 compression e The Ultrium 3 cartridge has a native data capacity of 400 GB 800 GB at 2 1 compression e The Ultrium 2 cartridge has a native data capacity of 200 GB 400 GB at 2 1 compression e The Ultrium 1 cartridge has a native data capacity of 100 GB 200 GB at 2 1 compression When processing tape in the cartridges Ultrium Tape Drives use a linear serpentine recording format e The Ultrium 4 drive reads and writes data on 896 tracks sixteen tracks at a time The Ultrium 3 drive reads and writes data on 704 tracks sixteen tracks at a time e The Ultrium 2 drive reads and writes data on 512 tracks eight tracks at a time
73. ake up to ten minutes The light stops blinking and becomes solid when the drive completes the recovery and is ready for a read or write operation To eject the cartridge press the unload button Flashing Displaying The drive is displaying error code s from the error code log on the SCD For more Amber Error Code information see and Appendix A Error Codes and Messages on page A 1 Amber Red During the power on initialization and POST Power On Self Test the SCD briefly numbers displays letters or m segments then becomes blank not lit when POST is complete and there are no POST errors If a POST error has been detected an error code will be displayed in the SCD and the Status Light will flash amber Amber Flashing The drive is exiting from maintenance mode For more information see Function Code Amber Flashing The drive is executing the selected function while in maintenance mode selected function Flashing Displaying An error occurred and the drive or media may require service or it may require cleaning Amber once error code Note the code on the SCD then go to per second A 1 to determine the action that is required Flashing Displaying The drive needs cleaning Amber once m per second Flashing Displaying The drive is updating firmware The SCD will display a Amber Function 3 twice per Code second 3 if using an FMR cartridge The SCD will be off if using the SCSI interface For more inform
74. and holding the Unload Button for 10 seconds Function Code 2 Update Drive Firmware from FMR Tape Attention When updating drive firmware do not power off the drive until the update is complete or the firmware may be lost I Function Code loads drive firmware from a field microcode replacement FMR tape The FMR tape must have been created from a LTO Gen4 tape drive with the same host interface e g SCSI SAS Fibre Channel 1 Place the drive in Maintenance Mode For instructions see Maintenance Mode on page B 2 a 2 Press the Unload Button once per second until I appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to m select the function The SCD changes to a flashing B 4 152340 3580 Models L43 and 43 4 Insert the FMR tape cartridge The SCD changes to a flashing The tape drive loads the updated firmware from the FMR tape into its erasable programmable read only memory EPROM area e During the reboot the SCD presents a series of random characters The SCD 1 5 briefly displays then becomes blank not lit when POST is complete The Status Lights will be amber during the reboot and change to green after a successful reboot e If the update completes successfully the ta
75. art of the cartridge case The upper and lower parts of the case are held together with screws separating them destroys the usefulness of the cartridge Inspect the cartridge for damage before using or storing it Inspect the rear of the cartridge the part that loads first into the tape load compartment and ensure that there are no gaps in the seam of the cartridge TS2340 3580 Models L43 and S43 Figure 4 7 and J in Figure 4 9 on page 4 11 If there are gaps Figure 4 7 the leader pin may be dislodged Go to case see J in a69i0078 Figure 4 7 Checking for gaps in the seams of a cartridge e Check that the leader pin is properly seated see H in Figure 4 8 on page 4 11 e If you suspect that the cartridge has been mishandled but it appears usable copy any data onto a good cartridge immediately for possible data recovery Discard the mishandled cartridge e Review handling and shipping procedures Handle the Cartridge Carefully e Do not drop the cartridge If the cartridge drops slide the cartridge door back and ensure that the leader pin is properly seated in the pin retaining spring clips see _FA in Figure 4 8 on page 4 11 If the leader pin has become dislodged go to Repositioning or Reattaching a Leader Pin on page 4 10 e Do not handle tape that is outside the cartridge Handling the tape can damage the tape s surface or edges which may interfere with read or write reliability Pulling on
76. artridge and then exits Maintenance Mode when the cartridge is removed e If an error is detected the Status Light flashes amber and the drive posts an error code to the SCD To determine the error locate the code in Table A 1 on The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code L Load Unload Test B 14 Approximate Run Time 15 seconds per loop Total Number of Loops 10 Function Code tests the drive s ability to load and unload a tape cartridge Press the Unload Button to stop the diagnostic and exit maintenance mode Pressing the Unload Button once will abort the test at the end of the current test loop Pressing the Unload Button twice will abort the test immediately Wait for the drive to rewind the tape and unload the cartridge TS2340 3580 Models 143 and S43 Attention Even though no data is written during this test it is recommended that you use a blank scratch cartridge for this test Note If you inserted an invalid tape cartridge e g Genl or WORM media error code appears in the SCD If you inserted a write protected cartridge or Ci I the media has read only compatibility e g Gen2 media error code appears in the SCD In either case the tape drive
77. artridge becomes dislodged from its pin retaining spring clips or detaches from the tape you must use the IBM Leader Pin Reattachment Kit part number 08L9129 to reposition or reattach it Do not reattach the pin if you must remove more than seven meters 23 feet of leader tape The sections that follow describe each procedure Attention Use a repaired tape cartridge only to recover data and move it to another cartridge Continued use of a repaired cartridge may void the warranties of the drive and the cartridge Repositioning a Leader Pin A leader pin that is improperly seated inside a cartridge can interfere with the operation of the drive Figure 4 8 on page 4 11 shows a leader pin in the incorrect and correct H positions To place the leader pin in its proper position you will need the following tools e Plastic or blunt end tweezers e Cartridge manual rewind tool from Leader Pin Reattachment Kit part number 08L9129 TS2340 3580 Models L43 and S43 a67e0057 Figure 4 8 Leader pin in the incorrect and correct positions The cartridge door is open and the leader pin is visible inside the cartridge To reposition the leader pin perform the following steps Slide open the cartridge door J in Figure 4 9 and locate the leader pin H you may need to shake the cartridge gently to roll the pin toward t
78. ation see or Off 3 2 152340 3580 Models L43 and S43 Table 3 1 Meaning of Status Light and Single character Display SCD continued If the Status Light is and the SCD is Meaning Flashing Off Amber twice per second The drive detected an error and is performing a firmware recovery It will reset automatically Flashing Flashing Amber a twice per second The drive is requesting a cartridge to be loaded Flashing Off Amber twice per second There is a drive dump in flash memory 1 Power should not be removed from the drive until the microcode update is complete The drive indicates that the update is complete by resetting and performing POST Unload Button The Unload Button H in Figure 1 2 on page 1 2 performs the following functions Table 3 2 Functions that the Unload Button performs Unload Button Function How to Initiate the Function Rewind the tape into the cartridge and eject the cartridge from the drive Press the Unload Button once The Status Light flashes green while the drive is rewinding and unloading Note During a rewind and eject operation the drive does not accept SCSI commands from the server Place the drive in maintenance mode Ensure that the drive is unloaded Then within two seconds press the Unload Button three times The drive is in maintenance mode when the Sta
79. blem persists replace the drive Tape drive or media error The tape drive determined that an error occurred but it cannot isolate the error to faulty hardware or to the tape cartridge Ensure the tape cartridge is the correct media type e Ultrium 1 tape cartridges are not supported in Ultrium 4 tape drives e Drive will not accept an expired Cleaning Cartridge e Drive will not accept a WORM cartridge when running diagnostic tests in Maintenance Mode e Drive will not write over existing datasets on a WORM cartridge Ensure you are appending datasets on WORM media rather than attempting to write over existing datasets If the tape cartridge is the correct media type perform the following action A 2 182340 3580 Models L43 and 43 Table A 1 Error codes on the Single character Display continued To clear error and cycle power press the Unload Button for ten seconds A drive dump will be created Error Code Cause and Action For Problems with Writing Data If the problem occurred while the tape drive was writing data to the tape retry the operation with a different cartridge e If the operation succeeds the original cartridge was defective Copy data from the defective cartridge and discard it e If the operation fails and another tape drive is available insert the cartridge into the other unit and retry the operation If the operation fails discard the defective ca
80. cess tape and untangle Appendix F Servicing F 9 Note If you find the tape to be broken go to one of the following appropriate procedures e Tape Spooled Off Supply Reel on page F 6 e Tape Pulled from or Broken near Leader Pin on page F 7 OR Tape Broken in Mid tape on page F 8 2 Set the drive on its left side with the head and tape path facing up a82ru008 Figure F 11 Using hex wrench to rewind tape into cartridge 3 From the bottom of the drive locate the access hole f in Figure F 11 4 Insert a 2 5 mm offset hex wrench through the bottom cover access hole and into the reel motor axle Begin spooling the tape back into the cartridge by turning the hex wrench clockwise 5 Continue spooling into the cartridge until the tape is taut and remains within the flanges of the tape guiding rollers Ensure that you do not stretch the tape 6 Locate the threader motor worm gear J in Figure F 12 on page F 11 on the rear of the drive Use your finger to rotate the treader motor worm gear and slowly rotate the threader mechanism gear in Figure F 12 on page F 11 clockwise This rotates the threader motor worm gear J in clockwise drawing the LBA into the cartridge F 10 152340 3580 Models L43 and 43 a82ru009 Figure F 12 Drive with cover removed to
81. chine readable labels on other surfaces of the cartridge They may interfere with the ability of the drive to load the cartridge Write Protect Switch The position of the write protect switch on the tape cartridge see in Figure 4 4 determines whether you can write to the tape If the switch is set to the M e The locked position solid red data cannot be written to the tape e The unlocked position black void data can be written to the tape If possible use your server s application software to write protect your cartridges rather than manually setting the write protect switch This allows the server s software to identify a cartridge that no longer contains current data and is eligible to become a scratch blank data cartridge Do not write protect scratch blank cartridges the tape drive will not be able to write new data to them If you must manually set the write protect switch slide it left or right to the desired position A67E0026 Figure 4 4 Setting the write protect switch 4 6 TS2340 3580 Models L43 and S43 Handling the Cartridges Attention Do not insert a damaged tape cartridge into the drive A damaged cartridge can interfere with the reliability of a drive and may void the warranties of the drive and the cartridge Before inserting a tape cartridge inspect the cartridge case cartridge door and write protect switch for breaks Incorrect handling or an incorrect environment ca
82. cription channel connector SC A push pull type of optical connector that features high density low loss low backreflection and low cost switch A network infrastructure component to which multiple nodes attach Unlike hubs switches typically have the ability to switch node connections from one to another A typical switch can facilitate several simultaneous bandwidth transmissions between different pairs of nodes T TapeAlert A patented technology and ANSI standard that defines conditions and problems that are experienced by tape drives TapeAlert flags Status and error messages that are generated by the TapeAlert utility and display on the server s console tape cartridge A removable storage case that houses belt driven magnetic tape that is wound on a supply reel and a takeup reel tape drive See IBM LTO Ultrium 4 Tape Drive tape path Within a tape drive the channel in which the media moves tapeutil Created by IBM a utility program for LTO devices that connect to all supported servers except Windows NT and Windows 2000 tapeutil provides service aids for tape subsystems offers a menu driven tool for exercising or testing IBM tape and medium changer devices and includes a command line interface that is convenient for use in shell scripts terminate To prevent unwanted electrical signal reflections by applying a device known as a terminator that absorbs the energy from the transmission line terminator A part
83. d e 2 8 m 250V FC 9828 e PN 39M5158 SEV SN 416534 Liechtenstein Switzerland 8 Italy e 2 8 m 250V e FC 9830 e PN 39M5165 Israel e 2 8 m 250V e FC 9827 e PN 39M5172 CEI 23 16 11 32 1971 Chile Ethiopia Italy Libya Somalia Israel 10 Argentina e 2 8 m 250V e FC 9834 e PN 39M5068 TEC 83 A5 Argentina Brazil Colombia Paraguay Trinidad Tobago Uruguay 11 China e 2 8 m 250V FC 9840 PN 39M5206 CCEE People s Republic of China 12 Taiwan LV e 2 8 m 125V e FC 9835 e PN 39M5247 CNS 10917 3 Taiwan 13 Taiwan HV e 2 8 m 250V e FC 9841 e PN 39M5254 CNS 10917 3 Taiwan 14 Japan LV lt 2 8 m 125V FC 9842 e PN 39M5199 JIS C8303 C8306 Japan 15 Japan HV 2 8 m 250V e FC 9843 e PN 39M5186 JIS C8303 C8306 Japan 16 Korea HV 2 8 m 250V FC 9844 PN 39M5219 KS C8305 K60884 1 Korea 17 Appendix D Parts List D 5 Table D 4 Power cords continued Description Feature Code Index Number in FQ ar Number Plug Standard Reference Country or Region India HV IS 6538 India 18 2 8 m 250V e FC 9845 e PN 39M5226 Brazil LV InMetro NBR 6147 Brazil 19 2 8 m 125V e FC 9846 PN 39M5233 Brazil HV 2 8 m 250V e FC 9847 e PN 39M5240 InMetro NBR 14136 Brazil 20 Low Voltage Hig
84. dels L43 and S43 steps before you place_a call to IBM Technical Support Where instructions refer http www ibm com storage Ito you to the web visit 1 Perform a general checkup of the hardware and connections e Verify that all cables are connected properly at both ends e Ensure that you are using the correct SCSI terminator LVD and that you are not mistakenly using a SCSI wrap plug used for the diagnostic wrap test SCSI Drive only e Before attaching the SCSI or SAS cables ensure that the connector does not contain bent or recessed pins e Ensure that all retention screws for the SCSI or SAS cable and SCSI terminator if used are securely tightened Verify that the drive s firmware is at the most_recent level To determine the latest release of firmware visit the web See Updating Firmware on page 2 8 for instructions on downloading the latest firmware Verify that your device drivers are at the most recent level e For IBM device drivers visit the web e For the device drivers of independent software vendors ISVs visit the appropriate third party web site Verify whether your hardware and software configuration is supported To determine the latest supported attachments visit the web Review Frequently Asked Questions and Hints and Tips on the web Run one of the following diagnostic methods e Local diagnostic a Run Function Code 1 Run Drive Diagnostics on page B 3 to determin
85. dge in polyethylene plastic wrap or bags to protect it from dust moisture and other contaminants Pack the cartridge snugly do not allow it to move around Double box the cartridge place it inside a box then place that box inside the shipping box and add padding between the two boxes see Figure 4 6 x a69i0076 Figure 4 6 Double boxing tape cartridges for shipping 4 8 Provide Proper Acclimation and Environmental Conditions Before using a cartridge let it acclimate to the normal operating environment for 24 hours There should be no visible condensation on the cartridge If condensation is visible on the cartridge wait an additional hour Ensure that all surfaces of a cartridge are dry before inserting it Do not expose the cartridge to moisture or direct sunlight Do not expose recorded or blank cartridges to stray magnetic fields of greater than 100 oersteds for example terminals motors video equipment X ray equipment or fields that exist near high current cables or power supplies Such exposure can cause the loss of recorded data or make the blank cartridge unusable Maintain the conditions that are described in Table 1 2 on page 1 7 Perform a Thorough Inspection After purchasing a cartridge and before using it perform the following steps Inspect the cartridge s packaging to determine potential rough handling When inspecting a cartridge open only the cartridge door Do not open any other p
86. diagnostic a procedure that determines whether the drive can correctly read from and write to tape TS2340 3580 Models 143 and S43 Index A ac grounding diagram xii Acclimation 4 8 adjust data rate 1 4 attaching tape drive to server 1 5 Bar code labels ordering 4 19 Bar Code Labels 4 4 guidelines for using 4 5 Battery Return Program xiv C Cables connecting SAS bus 2 6 connecting SCSI 2 5 Capacity scaling 1 4 Cartridge 4 1 capacity scaling 1 4 4 1 4 3 cleaning 4 4 compatibility 1 3 4 2 data 4 1 disposal of 4 17 inserting 3 4 leader pin 4 10 memory chip 4 4 mid tape recovery 3 5 ordering 4 17 proper handling 4 7 removing 3 5 specifications 4 16 Write Protect Switch 4 6 Cartridge acclimation 4 8 Cartridges inspecting for damage 5 2 testing B 10 Caution Notices xi channel calibration 1 4 Cleaning the unit 3 6 Cover removing F 1 CRC 1 6 customize each data channel 1 4 Cyclic redundancy check CRC 1 6 D Danger Notices xi Description of drive 1 1 Device drivers documentation 1 5 downloading from Web 1 5 installing 2 7 supported 1 5 Diagnostics clear error code log B 10 Copyright IBM Corp 2007 Diagnostics continued copying drive dump to tape B 6 disabling post error reporting B 16 display error code log B 9 enabling post error reporting B 15 Fast Read Write Test B 13 forcing a drive dump B 6 Load Unload Test B 14 RS 422 Wrap Test B 8 SCSI Host Interface Wrap Test B 7 selecting func
87. drive detected that the externally supplied power is outside the specified voltage limits the tape drive is not operating Perform the following action 1 Ensure that the power connector is properly seated 2 Ensure that the proper dc voltages are being applied within the tolerances allowed see Specifications on page 1 7 3 If the proper voltages are not being applied service the power supply 4 If the proper voltages are being applied power off on the tape drive to see if the problem repeats 5 Replace the tape drive if the problem persists The error code clears when you place the tape drive in maintenance mode Copyright IBM Corp 2007 A 1 Table A 1 Error codes on the Single character Display continued To clear error and cycle power press the Unload Button for ten seconds A drive dump will be created Error Code Cause and Action UJ Firmware problem The tape drive determined that a firmware error occurred Perform the following action 1 Collect a drive dump from one of the following Note Do not force a new dump the tape drive has already created one e Server s host interface by using a device driver utility or system tool for instructions about reading a drive dump from tape visit the Web at http www ibm com storage Ito e Ultrium Tape Drive to copy and read a drive dump use Function Code 5 Copy Drive 2 Power the tape drive off and on then retry the operatio
88. drive in maintenance mode A 6 152340 3580 Models L43 and 43 Table A 1 Error codes on the Single character Display continued To clear error and cycle power press the Unload Button for ten seconds A drive dump will be created Error Code Cause and Action c Fiber Channel Error No Light Displayed if the drive fiber port does not detect light 1 Verify the fiber cables and connections between the tape drive and the host are the correct type and are working properly Verify all equipment and devices are powered ON 2 Verify the configuration settings for the drive are set correctly and are compatible with the topology of the network 3 Verify the host fiber adapter and port are working properly and are compatible with the topology of the network 4 Verify the fiber channel switch ports are working properly and are compatible with the topology of the network 5 _Verify the drive fiber cable and connector are plugged into port 0 of the tape drive Refer to 6 Verify tape drive fiber port 0 is working properly by running Function Code 6 Run Host The error code clears when the drive detects light or when you place the tape drive in maintenance mode D Write operation to a write protected cartridge has been attempted this includes any attempt to overwrite a WORM protected tape Ensure the tape cartridge is the correct media type Writes to Ultrium 2 tape cartridges are no
89. drive with SFF 8088 5406 5 5 m SAS Mini SAS 1x Cable from HBA with SFF 8470 to drive with SFF 8088 5502 2 m Mini SAS Mini SAS 1x Cable from HBA with SFF 8088 to drive with SFE 8088 5506 5 5 m Mini SAS Mini SAS 1x Cable from HBA with SFF 8088 to drive with SFF 8088 8002 IBM Ultrium Cleaning Cartridge Universal 8405 IBM LTO Ultrium 4 800 GB Data Cartridge 5 pack 7003 19 inch Rack Mount Kit 8724 24 inch Rack Mount Kit 1x cable connects to one tape drive Replacement Parts Table D 3 Replacement parts for the TS2340 Tape Drive CRU Part Number Product Description 95P5010 3580 Model S43 SAS Replacement CRU Copyright IBM Corp 2007 Table D 3 Replacement parts for the TS2340 Tape Drive continued CRU Part Number Product Description 95P5011 3580 Model L43 SCSI Replacement CRU 23R3844 2 5 m HD68 HD68 SCSI Cable 23R3596 5 m HD68 HD68 SCSI Cable 23R3597 10 m HD68 HD68 SCSI Cable 23R3841 2 5 m VHDCI HD68 SCSI Cable 23R3594 4 5 m VHDCI HD68 SCSI Cable 23R3593 10 m VHDCI HD68 SCSI Cable 95P4587 2 m SAS Mini SAS 1x Cable from HBA with SFF 8470 to drive with SFF 8088 95P4588 5 5 m SAS Mini SAS 1x Cable from HBA with SFF 8470 to drive with SFF 8088 95P4488 2 m Mini SAS Mini SAS 1x Cable from HBA with SFF 8088 to drive with SFF 8088 95P4494 5 5 m Mini SAS Mini SAS 1x Cable from HBA with SFF 8
90. e whether the drive can properly load and unload cartridges and read and write data Optionally you may run one of the following diagnostics Function Code E Test Cartridge amp Media on page B 10 to determine whether a suspect cartridge and its magnetic tape are acceptable Function Code F Write Performance Test on page B 11 to ensure that the drive can read from and write to tape Function Code H Test Head on page B 12 to ensure that the tape drive s head and tape carriage mechanics work correctly Function Code J Fast Read Write Test on page B 13 to ensure that the drive can read from and write to tape Function Code L Load Unload Test on page B 14 to test the drive s ability to load and unload a tape cartridge b Run Function Code 6 Run Host Interface Wrap Test on page B 7 e Remote diagnostic Using the ITDT utility run the SCAN as described in Verifying Host Interface Communications on page 5 4 Replacing the Tape Drive To replace your tape drive perform the following steps ih 2 Remove the replacement unit from its packaging Locate the repair identification RID tag included with the replacement unit See J in Figure 5 2 on page 5 8 Write down the serial number of the failed unit on the RID tag Chapter 5 Troubleshooting 5 7 4 Affix the repair tag to the rear panel of the replacement unit below the serial number label
91. e Unload Button once per second until the code reappears Cc cl 3 Press and hold the Unload Button for three or more seconds then release it to fm select function The SCD changes to a flashing m 4 Insert the FMR data cartridge or the tape drive exits maintenance mode The oO SCD changes to a flashing The tape drive erases the firmware on the tape and rewrites the header in the cartridge memory to change the cartridge to a valid scratch blank data cartridge Note If you inserted an invalid tape cartridge e g Genl or WORM media error code L appears in the SCD If you inserted a write protected cartridge or the media has read only compatibility e g Gen2 media p error code appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop m ends temporarily appears in the SCD The drive rewinds and unloads the cartridge and then exits Maintenance Mode when the cartridge is removed e If an error is detected the Status Light flashes amber and the drive posts an error code to the SCD To determine the error locate the code in Table A 1 onl The tape drive unloads the tape cartridge and exits Maintenance Mod
92. e after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code 9 Display Error Code Log g Function Code displays the last ten error codes one at a time the codes are ordered the most recent is presented first and the oldest is presented last If there m ty are no errors in the log function code SCD and exits Maintenance Mode 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 2 Press the Unload Button once per second until appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears displays in the Single character Display _ 3 Press and hold the Unload Button for three or more seconds then release it to view the most recent error code 4 Press the Unload Button again to view successive error codes Let two to three m seconds pass between each depression The SCD will display when all the error codes have been displayed Appendix B Diagnostic and Maintenance Functions B 9 5 After viewing all error codes exit this function by pressing the Unload Button my again The SCD will display and exit Maintenance Mode Function Code A Clear Error Code Log Ch ri Fu
93. e battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States go to http www ibm com ibm environment products batteryrecycle shtml or contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and other battery packs from IBM Equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Please have the IBM part number listed on the battery available prior to your call 2 For Taiwan Please recycle batteries Fee Se Gh DK X V _TS2340 3580 Models L43 and 43 End of Life EOL Plan This box is a purchased unit Therefore it is the sole responsibility of the purchaser to dispose of it in accordance with local laws and regulations at the time of disposal This unit contains recyclable materials The materials should be recycled where facilities are available and according to local regulations In some areas IBM may provide a product take back program that ensures proper handling of the product Contact your IBM representative for more information Safety and Environmental Notices XV XVi TS2340 3580 Models L43 and 43 About This Book This guide describes how to install and use the IBM System Storage TS2340 Tape Drive
94. e dump duplex See duplex transmission duplex adapter A mechanism that allows a device to send and receive communication at the same time H 4 152340 3580 Models L43 and S43 duplex transmission Transmission in both directions either one direction at a time half duplex or both directions simultaneously full duplex E eject To remove or force out from within electronic mail Correspondence in the form of messages transmitted between user terminals over a computer network e mail See electronic mail enclosure A device such as a desktop unit tape cartridge autoloader or tape library into which you can install the drive encryption Encryption is a process that uses a coded encryption key to convert readable data strings to scrambled or cipher data This encrypted data can only be read after the data is unscrambled and this can only be accomplished if the reader has information about original encryption key The IBM Tape Encryption solution uses a combination of symmetric encryption methods and asymmetric encryption methods error log Maintained by the drive a list that contains the ten most recent error codes The codes identify errors that pertain to the drive F feature switch Located under the drive a bank of eight micro switches that can be manually toggled on or off to activate or deactivate different characteristics of the drive fiber optic cable The medium by which light is transmitted through
95. e manual rewind tool see H in Figure 4 11 on page 4 13 A device that fits into the cartridge s hub and lets you wind the tape into and out of the cartridge e Pin supplies see in Figure 4 11 on page 4 13 Leader pins and C clips 4 12 152340 3580 Models L43 and 43 Attention e Use only the IBM Leader Pin Reattachment Kit to reattach the leader pin to the tape Other methods of reattaching the pin will damage the tape the drive or both e Use this procedure on your tape cartridge only when the leader pin detaches from the magnetic tape and you must copy the cartridge s data onto another cartridge Destroy the damaged cartridge after you copy the data This procedure may affect the performance of the leader pin during threading and unloading operations e Touch only the end of the tape Touching the tape in an area other than the end can damage the tape s surface or edges which may interfere with read or write reliability Q W lt Figure 4 11 Leader Pin Reattachment Kit The following procedure describes how to reattach a leader pin To reattach a leader pin by using the IBM Leader Pin Reattachment Kit 1 Attach the leader pin attach tool J in Figure 4 12 on page 4 14 to the cartridge H so that the tool s hook J latches into the cartridge s door W Pull the tool back to hold the door open then slide the tool onto the cartridge Open the tool s pivot arm H Chapter 4 Using U
96. e place Should you need to contact Technical Support you will be asked for these numbers Verify the Shipment Ensure that the following items are included in the shipment e Power cord For the appropriate cord for your country or region see Power Cords on page D 2 e IBM LTO Ultrium 800 GB Data Cartridge e IBM LTO Ultrium Cleaning Cartridge e Single connector SCSI wrap tool SCSI drive only e A SCSI terminator SCSI drive only e Optional Rack Mount Kit e The IBM System Storage TS2340 Tape Drive Models L43 and 543 Quick Reference GC27 2104 e The IBM System Storage TS2340 Tape Drive Model Models L43 and S43 Setup Operator and Service Guide GC27 2103 this guide Install the Rack Mount Kit optional Refer to Appendix E Installing a 19 inch Rack Mount Kit on page E 1 If you did not order the optional kit proceed to Inspect the Power Cord and Outlet If you ordered a 24 inch rack mount kit refer to the installation instructions included in the kit Inspect the Power Cord and Outlet 1 Inspect the power cord plug to ensure that it matches the power receptacle If it does not match see Power Cords on page D 2 to determine the appropriate power cord 2 Ensure that all associated electrical outlets are properly grounded and that the circuit breaker is turned on DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the s
97. e tape path and over the head rollers on the left side of the drive Moisten a cotton swab with water and wet approximately 13 mm 0 5 in of the tape end Overlap the tape ends loosely mending them together Set the drive on its left side with the head and tape path facing up From the bottom of the drive locate the access hole Ef in Figure F 10 in the bottom cover Insert a 2 5 mm offset hex wrench through the bottom cover access hole and into the reel motor axle begin spooling tape back into the cartridge by turning the hex wrench clockwise a82ru008 Figure F 10 Using hex wrench to rewind tape into cartridge 7 Turn the supply reel clockwise carefully guiding the mended portion of the 10 tape to wind around the hub of the supply reel located inside the cartridge Continue spooling into the cartridge until the tape is taut The tape must remain within the flanges of the tape guiding rollers Ensure that you do not stretch the tape Reassemble the drive by reversing the procedure in Step 4 on page F 5 in on page F 4 Allow the drive to perform mid tape recovery This takes several minutes When this activity completes the cartridge ejects automatically Test the drive see Function Code 1 Run Drive Diagnostics on page B 3 to determine if it should be replaced Tape Tangled along Tape Path 1 Carefully pull out ex
98. e watt VPD Vital product data WwW Ww Watts WAN See wide area network watt The metric unit of power that is required to do work at the rate of one joule per second web See World Wide Web wet bulb temperature The temperature at which pure water must be evaporated adiabatically at constant pressure into a given sample of air in order to saturate the air under steady state conditions Wet bulb temperature is read from a wet bulb thermometer wide area network WAN A data communications network that is designed to serve an area of hundreds or thousands of miles for example national telephone networks World Wide Web A network of servers that contain programs and files Many of the files contain hypertext links to other documents that are available through the network write To make a permanent or transient recording of data in a storage device or on a data medium write protected Applicable to a tape cartridge the condition that exists when some logical or physical mechanism prevents a device from writing on the tape in that cartridge write protect switch Located on the LTO Ultrium Tape Cartridge a switch that prevents accidental erasure of data Pictures of a locked and unlocked padlock appear on the switch When you slide the switch to the locked padlock data cannot be written to the tape When you slide the switch to the unlocked padlock data can be written to the tape Write Read test Part of the Test Head
99. e will be overwritten Note If you inserted an invalid tape cartridge e g Genl or WORM media error 1 code appears in the SCD If you inserted a write protected cartridge or p the media has read only compatibility e g Gen2 media error code appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 B 10 T S2340 3580 Models L43 and 43 2 Press the Unload Button once per second until E appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to select the function The SCD changes to a flashing H 4 Ensure that the write protect switch on the suspect cartridge is off then insert the cartridge or the tape drive exits maintenance mode The SCD changes to The tape drive runs the tests e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop m ends temporarily appears in the SCD The drive rewinds and unloads the cartridge and then exits Maintenance Mode when the cartridge is removed e Ifan error is
100. eak field over the entire space that the cartridge occupies The tape should make two passes through the field at 90 degree orientation change for each pass to achieve complete erasure Some commercial degaussers have two magnetic field regions offset 90 degrees from each other to accomplish complete erasure in one pass for higher throughput Degaussing makes the cartridge unusable If you burn the cartridge and tape ensure that the incineration complies with all applicable regulations Ordering Media Supplies Table 4 3 on page 4 18 lists the cartridges and media supplies that you can order for the drive Chapter 4 Using Ultrium Media 4 17 Table 4 3 Media supplies Supply Item Methods of Ordering 20 PACK IBM LTO Ultrium 800 GB Data Cartridge with attached labels Order the cartridge from your IBM Sales Representative or any authorized IBM Business Partner by specifying Machine Type 3589 Model 010 Specify the VOLSER characters that you want Order as part number 95P4443 color label or 95P4445 black and white label through an IBM authorized distributor Specify the VOLSER characters that you want 20 PACK IBM LTO Ultrium 800 GB Data Cartridge without attached labels Order the cartridge from your IBM Sales Representative or any authorized IBM Business Partner by specifying Machine Type 3589 Model 011 Order as part number 95P4447 through an IBM authorized distributor 5 PACK IBM LTO Ultrium
101. econd Generation2 The informal name for the drive which is the second generation version of the IBM Ultrium Internal Tape Drive Generation 1 The Generation 2 drive has a native storage capacity of up to 200 GB per cartridge and a native sustained data transfer rate of 35 MB per second Generation 3 The informal name for the drive which is the third generation version of the IBM Ultrium Internal Tape Drive Generation 1 The Generation 3 drive has a native storage capacity of up to 400 GB per cartridge and a native sustained data transfer rate of 135 MB per second gigabit Gb 1 000 000 000 bits 1 Gb equals 100 MB gigabyte GB 1 000 000 000 bytes ground An object that makes an electrical connection with the earth H hard addressing Pertaining to the Fibre Channel drive Model T400F a method that identifies the drive s LID and consequently its AL_PA the AL_PA enables the drive to communicate with other devices hardware The physical equipment or devices that form a computer head See drive head Head Resistance Measurements test Part of the Test Head diagnostic a procedure that determines whether the tape drive s head works correctly The test measures the head s ability to withstand cracks and other defects host The controlling or highest level system in a data communication configuration Synonymous with server hot pluggable Pertaining to the drive the ability to remove the drive from an enclo
102. ed 1 5 servers supported 1 5 Service procedures F 1 Shipment verify 2 2 Verify shipment 2 2 Specifications cartridges 4 16 environmental 1 7 physical 1 7 power 1 7 speed matching 1 4 Status Light 3 2 supported SAN components 1 5 supported servers and operating systems 1 5 T TapeAlert flags C 1 Technical Support accessing online ix My Support ix Test Drive Head B 12 U Unload Button 3 3 Unpacking shipment 2 1 Updating firmware 2 8 using FMR tape 2 9 using ITDT Tool 2 8 using SCSI interface 2 8 V Verifying Host Interface Communications 5 4 W Windows NT requirements for attaching tape drive to 1 5 WORM Write Once Read Many 4 3 Write Once Read Many see WORM 4 3 Write Performance Test 2 4 B 11 Write Protect Switch setting 4 6 Readers Comments We d Like to Hear from You IBM System Storage TS2340 Tape Library Setup Operator and Service Guide Machine Type 3580 Models L43 and S43 Publication No GC27 2103 00 We appreciate your comments about this publication Please comment on specific errors or omissions accuracy organization subject matter or completeness of this book The comments you send should pertain to only the information in this manual or product and the way in which the information is presented For technical questions and information about products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer W
103. edia has read only compatibility e g Gen2 media error code appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 2 Press the Unload Button once per second until appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to 7 m select function LH Wait for the SCD to change to a flashing 4 Insert a scratch blank data cartridge The SCD changes to a flashing and the test begins e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop FI Gi ends temporarily appears in the SCD The drive rewinds and unloads the cartridge and then exits Maintenance Mode when the cartridge is removed e If an error is detected the Status Light flashes amber and the drive posts an error code to the SCD To determine the error locate the code in Table A 1 or The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing
104. ent at 240 Vac 0 5 A Other Specifications Maximum altitude 2500 m 8202 ft Environmental Specifications Chapter 1 Product Description 1 7 1 8 Table 1 2 Specifications continued Environmental ee Factor Operating Storage Shipping T P 10 to 38 C 50 to 40 to 60 C 40 to 40 to 60 C 40 to PETAS 100 F 140 F 140 F Relative humidity 20 to 80 10 to 90 10 to 90 Maximun wer bulb 26 C 79 F Non condensing Non condensing temperature TS2340 3580 Models L43 and 43 Chapter 2 Installation This is a customer setup unit It is the customer s responsibility to install this product Installation involves the following steps 1 Unpack the Drive 2 Verify the Shipment on page 2 2 3 4 5 Set the SCSI ID SCSI Drive Only on page 2 3 6 7 Connect Power on page 2 3 8 Run Write Performance Test Function Code F on page 2 4 9 Install the SCSI or SAS Host Adapter Card if required on page 2 5 10 Connect the SCSI Bus Cable SCSI Drive Only on page 2 5 11 Connect the SAS Bus Cable SAS Drive Only on page 2 6 12 Install Device Drivers on page 2 ee 13 Configure the Tape Drive to a Server Host on page 2 14 Updating Firmware on page 2 8 15 Register for My Support on page 2 9 Avoiding Drive Damage To avoid static electricity damage whe
105. er Display continues to indicate an error and the Status Light flashes amber The error code may clear when you cycle power to the tape drive or place it in maintenance mode To determine if the problem is with the drive hardware or the tape media perform the following procedures 1 If possible run the tape cartridge in a different drive If the operation in the other drive fails Z 3 and E or U displays replace the media If the operation succeeds run the Test Cartridge amp Media diagnostic see Function Code E Test Cartridge amp Media on page B 10 2 If the Test Cartridge amp Media Aaa fails replace the media If it runs successfully clean the failing Cleaning the Drive Head on page 3 5 and g i page B S Once you begin this test the diagnostic begins the loop sequence Time the first loop by pressing the Unload Button once to stop the diagnostic after the completion of the first loop then record the time it takes for the test to complete Compare the recorded time with the Approximate Run Time above If the test runs successfully but the execution time is significantly longer than the Approximate Run Time run Function Code F Write Function Code F Write F Write Performance Test on page B 11 Performance Test on page B 11 on page B 11 If the Write Performance Test fails replace the media and exit maintenance mode lf the drive diagnostics run successfully perform the operation that produced the initial
106. er card H SCSI connectors fs Server Terminator Another tape device 4 SCSI bus cable Connect the SAS Bus Cable SAS Drive Only The requirements for SAS bus connections are different than for the SCSI bus Each tape drive is required to have a dedicated bus to the initiator referred to as point to point connection SAS architecture does not support multiple tape drives connected to a single host adapter port The maximum SAS cable length that can be used to connect the host adapter to the tape drive is 5 5 m To connect the cable 1 Ensure the tape drive is powered OFF l 2 Since there are several types of SAS connectors verify the SAS cable has the l correct connectors for the SAS host adapter and for the tape drive 2 6 TS2340 3580 Models L43 and 43 3 The tape drive has two SAS ports and can be connected to two servers if desired Refer to the appropriate figure that represents your configuration for cabling information see or Figure 2 4 and then connect the SAS cable s to SAS host adapter s and to the tape drive as shown ka u Figure 2 3 Example of connecting one SAS device to the server a67ru044 Tape drive H SAS connector SAS cable H SAS host adapter card Server s L Figure 2 4 Example of connecting the SAS device to two servers a67ru043 Tape drive 4 SAS host adapter card
107. er power cord 3 Refer to the pre call checklist in this chapter before calling IBM Technical Support 4 Contact IBM Technical Support Does the Tape Drive power on No Yes Does air flow from the fan Yes Does the SCD and status light indicate an error No Does the tape cartridge load and No unload properly Yes Does the Tape Drive No correctly communicate with the server Yes If you are still having problems running the Tape Drive refer to the pre call checklist in this chapter before calling IBM Technical Support Contact IBM Technical Support Refer to the section about codes on the single character display in this guide Ensure that the latest level of firmware is installed on the drive refer to Procedure 1 in this chapter Refer to the pre call checklist in this chapter before calling IBM Technical Support Contact IBM Technical Support Refer to Procedure 2 in this chapter For SCSI drives only ensure that the SCSI address switch is set to the correct address refer to Procedure 3 in this chapter Ensure that the pins in the host cable and terminator if used are not damaged and that the connectors are properly seated refer to Procedure 4 in this chapter Ensure that the SCSI or SAS communication path between the host and the drive is functioning properly refer to Procedure 5 in this chapter
108. etects a permanent error and displays an error code other 1 than it automatically performs a drive dump If you force a drive dump the existing dump will be overwritten and data will be lost After you force a drive dump do not turn off the power to the drive or you may lose the dump data Table A 1 Error codes on the Single character Display To clear error and cycle power press the Unload Button for ten seconds A drive dump will be created Error Code Cause and Action fal No error occurred and no action is required This code displays when diagnostics have finished Z running and no error occurred Note The Single character Display is blank during normal operation of the tape drive 7 Temperature problem The tape drive detected that the recommended operating temperature was exceeded Perform one or more of the following actions e Ensure that the cooling fan is rotating and is quiet If not refer to your enclosure documentation e Remove any blockage that prevents air from flowing freely through the tape drive e Ensure that the operating temperature and airflow is within the specified range see Specifications on page 1 7 Clear the error code by power cycling the tape drive or placing the drive in Maintenance Mode If the operating temperature and airflow are within the specified range and the problem persists replace the drive Power problem The tape
109. fe of 5000 5k load and unload cycles Cartridge Compatibility Table 4 1 Ultrium data cartridge compatibility with Ultrium tape drive IBM LTO Ultrium Data Cartridges IBM Ultrium Tape 5 Drive 800 GB 400 GB 200GB 100GB Ultrium Ultrium 4 Ultrium 3 Ultrium 2 1 Ultrium 4 Read Write Read Write Read only Ultrium 3 Read Write Read Write Read only Ultrium 2 Read Write Read Write Ultrium 1 Read Write 4 2 152340 3580 Models L43 and 43 Capacity Scaling To control the capacity of the cartridge for example to obtain a faster seek time issue the SCSI command SET CAPACITY For information about this command refer to the IBM Ultrium Tape Drive SCSI Reference WORM Write Once Read Many l Certain records retention and data security applications require a Write Once Read l Many WORM method for storing data on tape The IBM LTO Ultrium generation l 4 drive enables WORM support when a WORM tape cartridge is loaded into the l drive WORM Media Because standard read write media are incompatible with the WORM feature a specially formatted WORM tape cartridge see Figure 4 2 is required Each WORM cartridge has a unique worldwide cartridge identifier WWCID which comprises the unique CM chip serial number and the unique tape media serial number See Ordering Media Supplies on page 4 17 for information on how to choose and purchase the appropriate WORM tape cartridges for your
110. for Damage If the cartridge fails to load or unload properly perform the following steps 1 Check that the leader pin is attached and properly seated see page 4 11 by opening the cartridge door and observing the pin s placement 2 Inspect the cartridge case the cartridge door and the write protect switch for damage 3 Inspect the rear of the cartridge the part that you load first into the tape load compartment and_ensure that there are no gaps in the seam of the cartridge case see in Figure 4 7 on page 4 9 and J in Figure 4 9 on page 4 11 If there are gaps the leader pin may be dislodged Go to Reattaching a Leader Pin on page 4 10 4 Try loading or unloading another tape cartridge e If it fails contact your service representative for additional problem determination e If it is successful discard the cartridge that originally failed Note 1 Ifa damaged or mishandled cartridge is the problem see Datal Cartridges on page 4 1 for proper instructions about handling media It is possible that your other cartridges may also be damaged 2 If your cartridge does not eject properly contact your_service representative IBM service personnel should go to Servicing the Drive on page F 1 Procedure 3 Verifying SCSI Address Switch Position SCSI Drive Only If your server is not communicating with the drive the drive s SCSI address switch may be set incorrectly 1 Check the SCSI
111. g Media Supplies on page The bar code for usage in IBM tape libraries must meet predefined specifications They include but are not limited to e Eight uppercase alphanumeric characters where the last two characters must be L4 L3 L2 or L1 e Label and printing to be non glossy e Nominal narrow line or space width of 0 423 mm 0 017 in e Wide to narrow ratio of 2 75 1 e Minimum bar length of 11 1 mm 0 44 in To determine the complete specifications of the bar code and the bar code label visit the web aihen Tam iba com atonane tal cclect LTO Support or contact your IBM Sales Representative When attaching a bar code label to a tape cartridge place the label only in the recessed label area see J in Figure 4 1 on page 4 1 A label that extends outside of the recessed area can cause loading problems in the drive Attention Do not place any type of mark on the white space at either end of the bar code A mark in this area may prevent the library from reading the label 3 L4 a69i0349 Figure 4 3 Sample bar code label on the LTO Ultrium 4 Tape Cartridge The volume serial n
112. g datasets on a WORM cartridge Ensure you are appending datasets on WORM media rather than attempting to write over existing datasets If the tape cartridge is the correct media type try another tape cartridge If the problem occurs with multiple tape cartridges use the following procedure 1 If possible run the tape cartridge in a different tape drive If the operation in the other unit Z ri fails and or L displays replace the media If the operation succeeds run Function Code E Test Cartridge amp Media on page B 10 Attention When you run the Test Cartridge amp Media diagnostic data on the suspect tape is overwritten Use only a scratch data cartridge to run the test e If the diagnostic fails replace the media e If the diagnostic succeeds clean the drive head see and run Function Code 1 Run Drive Diag Cleaning the Drive Head on page 3 5 If the drive diagnostic fails replace the drive If the drive diagnostic succeeds perform the operation that produced the initial media error The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode 1 5 Interface problem The tape drive determined that a failure occurred in the tape drive s hardware C or in the host bus See Resolving Problems Reported by the Server on page 5 4 If I was displayed while running Function Code 6 Host Interface Te
113. g the Drive Power Button Single character Display cD SCD Dot Status Light Unload Button z Inserting a Tape Cartridge Removing a Tape Cartridge Mid tape Recovery Cleaning the Drive Head Cleaning the Tape Drive Chapter 4 Using Ultrium Media Data Cartridges Cartridge Compatibility Capacity Scaling WORM Write Once Read Many WORM Media Data Security on WORM Media WORM Media Errors Requirements for WORM Capability Cleaning Cartridge ae Cartridge Memory Chip LTO CM Bar Code Label Guidelines for Using Bat Code Labels Write Protect Switch 2 ew 4 Handling the Cartridges Provide Training Ensure Proper Packaging Provide Proper Acclimation and Environmental Conditions Perform a Thorough Inspection Handle the Cartridge Carefully Examples of Cartridge Problems Repositioning or Reattaching a Leader Pin Repositioning a Leader Pin Reattaching a Leader Pin Environmental and Shipping Specifications for Tape Cartridges Disposing of Tape Cartridges Ordering Media Supplies Ordering Bar Code Labels Chapter 5 Troubleshooting 2 6 2 8 2 8 2 8 2 8 2 9 2 29 3 1 3 1 3 1 3 1 3 2 3 3 2 O20 3 5 lt 3 6 4 1 4 1 4 2 4 3 4 3 4 3 4 3 4 3 4 4 4 4 4 4 4 4 4 5 4 7 4 7 4 8 48 4 9 49 4 10 4 10 4 12 4 16 4 17 4 17 4 19 5 1 iii Procedure
114. ged leader pin into the correct position Rewinding the tape into the cartridge Leader Pin Reattachment Kit Attaching the leader pin attach tool to the cartridge Winding the tape out Gf the cartridge Removing the C clip from the leader pin Copyright IBM Corp 2007 xiii 1 1 1 2 1 2 M3 2 6 2 6 2 7 3 5 4 1 4 3 4 8 4 9 4 11 4 11 4 12 4 13 4 14 4 15 4 15 4 15 5 1 5 2 D 1 E 1 E 2 F 1 F 2 F 3 F 5 F 6 F 7 F 8 F 10 F 13 F 14 F 15 F 16 Attaching the leader pin to the tape Flowchart for analyzing maintenance problems RID tag on rear panel Types of Receptacles Front view of shelf attached to rack rails Rear view of shelf with cables attached to rack rails with tie wraps Removing the screws that secure thes cover and internal drive Removing screws from the rear panel Removing cables from the internal drive Removing the screws securing the internal drive Lifting the chassis fom ihe antennal drive Removing the cover from the internal drive Using hex wrench to rewind tape into cartridge Drive with cover removed to eel gear train Leader Block Assembly LBA Using hex wrench to rewind tape into cartridge Using hex wrench fis rewind tape into cartridge Drive with cover jemoved to feveal gear train Leader Block Assembly LBA Using hex wrench to rewind tape into cartridge Drive with cover
115. ges e Does not read or write Ultrium 1 cartridges The drive reads tapes that have been written by other licensed Ultrium 2 3 and 4 drives and writes to tapes that can be read by other licensed Ultrium 3 and 4 drives In addition to using the IBM LTO Ultrium Data Cartridge with up to 800 GB capacity the drive also offers read write capability for certified LTO Ultrium tape cartridges Speed Matching To improve system performance the drive uses a technique called speed matching to dynamically adjust its native uncompressed data rate to the slower data rate of a server With speed matching the drive operates at one of six speeds when reading or writing the Ultrium 3 or Ultrium 4 cartridge format Native data rates are as follows e Ultrium 4 Read Write 48 66 84 103 or 120 MB per second MB s e Ultrium 3 Read Write 30 40 50 60 70 or 80 MB per second MB s e Ultrium 2 Read only 15 19 22 26 or 30 MB per second MB s If the server s net compressed data rate is between two of the preceding native data rates the drive calculates the appropriate data rate at which to operate Speed matching dramatically reduces backhitch the condition that occurs when a tape stops reverses and restarts motion A backhitch is usually the result of a mismatch between the data rates of the server and the drive Channel Calibration System performance is further optimized by a feature called channel calibration in which
116. gnostic and maintenance functions continued a hl Diagnostic or Maintenance Function Instructions Location oO Unmake FMR Tape Erases the FMR data on a Function Code 8 Unmake FMR Tape customer supplied scratch blank data cartridge and rewrite the cartridge memory on the tape This turns the cartridge into a valid customer supplied scratch data cartridge oO Display Error Code Log Displays the last 10 error Function Code 9 Display Error Code 7 codes one at a time the codes are ordered the most Log on page B 9 recent is presented first and the oldest tenth is presented last A Clear Error Code Log Erases the contents of the error Function Code A Clear Error Code Log code log al Insert Cartridge into Tape Drive This function cannot Function Code C Insert Cartridge into be selected by itself but is a part of other maintenance Tape Drive on page B 10 functions such as Run Tape Drive Diagnostics and Create FMR Tape that require a tape cartridge to be loaded Ta Test Cartridge amp Media Performs tests to ensure that a Function Code E Test Cartridge amp suspect cartridge and its magnetic tape are acceptable Media on page B 10 c Write Performance Test Performs tests to ensure that Function Code F Write Performance u the drive can read from and write to tape Test
117. h Voltage Types of Receptacles D 6 Figure D 1 on page D 7 Power Cords on page D 2 TS2340 3580 Models 143 and S43 shows the plugs that are used by the power cords in Match the index number that is beside each plug to the index number in the table N 0 EH A amp O Co C D a77ug005 Figure D 1 Types of Receptacles Appendix D Parts List D 7 D 8 182340 3580 Models L43 and 43 Appendix E Installing a 19 inch Rack Mount Kit Before you begin read these instructions to familiarize yourself with the installation procedure Rack Safety The following general safety information should be used for all rack mounted devices DANGER e Always lower the leveling pads on the rack cabinet e Always install stabilizer brackets on the rack cabinet e To avoid hazardous conditions due to uneven mechanical loading always install the heaviest devices in the bottom of the rack cabinet Always install servers and optional devices starting from the bottom of the rack cabinet e Rack mounted devices are not to be used as a shelf or work space Do not place any object on top of rack mounted devices e Each rack cabinet might have more than one power cord Be sure to disconnect all power cords in the rack cabinet before servicing any device in the rac
118. he door Te With plastic or blunt end tweezers grasp the leader pin and position it in the pin retaining spring clips EJ Press the leader pin gently into the clips until it snaps into place and is firmly seated Close the cartridge door wo O O N o oO Figure 4 9 Placing the dislodged leader pin into the correct position The cartridge door is open to show the leader pin Chapter 4 Using Ultrium Media 4 11 5 To rewind the tape insert the cartridge manual rewind tool Ef in Figure 4 10 into the cartridge s hub H and turn it clockwise until the tape becomes taut a67e0056 Figure 4 10 Rewinding the tape into the cartridge 6 Remove the rewind tool by pulling it away from the cartridge 7 If you suspect that the cartridge has been mishandled but it appears useable copy any data onto a good cartridge immediately for possible data recovery Discard the mishandled cartridge Reattaching a Leader Pin The first meter of tape in a cartridge is leader tape Once the leader tape has been removed there is a possibility of tape breakage After reattaching the leader pin transfer data from the defective tape cartridge Do not reuse the defective tape cartridge The Leader Pin Reattachment Kit contains three parts e Leader pin attach tool see in Figure 4 11 on page 4 13 A plastic brace that holds the cartridge door open e Cartridg
119. he sections that follow define each type of safety notice Danger Notices A danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people If the symbol is It means A danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people A lightning bolt symbol always accompanies a danger notice to represent a dangerous electrical condition Caution Notices A caution notice calls attention to a situation that is potentially hazardous to people because of some existing condition A caution notice can be accompanied by one of several symbols If the symbol is It means A hazardous electrical condition with less severity than electrical danger A generally hazardous condition not represented by other safety symbols A hazardous condition due to the use of a laser in the product Laser symbols are always accompanied by the classification of the laser as defined by the U S Department of Health and Human Services for example Class I Class II and so forth gt gt gt Class I A hazardous condition due to mechanical movement in or around the product gt Copyright IBM Corp 2007 xi If the symbol is It means A hazardous condition due to the weight of the unit Weight symbols are accompanied by an approximation of the product s weight 18 32 kg 39 7
120. he tape drive or place it in maintenance mode 7m Fiber AL_PA conflict Two drives on fiber loop have the same AL_PA Modify the tape drive z AL_PA to eliminate the conflict Appendix A Error Codes and Messages A 5 Table A 1 Error codes on the Single character Display continued To clear error and cycle power press the Unload Button for ten seconds A drive dump will be created Error Code Cause and Action Encryption Error Displayed when the drive detects an error associated with a encryption operation If the problem occurred while the tape drive was writing data to or reading data from tape E 1 Check the host application to ensure the host application is providing the correct encryption key e Refer to the IBM Tape Device Drivers Encryption Support documentation and the IBM LTO Ultrium Tape Drive SCSI Reference documentation for the Sense Data returned for an encryption operation e Retry the encryption operation after the host application problems have been resolved 2 Check the T eration of the tape drive by resetting the drive and running POST See Table 3 2 e Refer to the error code displayed on the SCD if the drive reset and POST fails e Retry the encryption operation if the drive reset and POST complete without errors 3 Check the media e Ensure the correct media is being used Data encryption is supported with LTO Ultrium 4 Data Cartridges only e Retry the encryption
121. hen you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form Comments Thank you for your support Submit your comments using one of these channels Send your comments to the address on the reverse side of this form If you would like a response from IBM please fill in the following information Name Address Company or Organization Phone No E mail address Readers Comments We d Like to Hear from You GC27 2103 00 Fold and Tape Please do not staple Fold and Tape BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE International Business Machines Corporation Information Development Department GZW 9000 South Rita Road Tucson Arizona U S A 85775 4401 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Fold and Tape GC27 2103 00 Please do not staple Fold and Tape a a a a a a a es ee ee Cut or Fold Along Line Cut or Fold Along Line Part Number 95P4878 Printed in USA GC27 2103 00 1P P N 95P4878 EVS pue ET SPPON EPS PUL EFT SPPON OBSE OPEZSL Kreaqy 08S eddy ourypeyy oder OPEZSL Seog wss WAI uo ewaozut JULAS
122. hin the flanges of the tape guiding rollers Ensure that you do not stretch the tape 5 Locate the threader motor worm gear J in Figure F 15 on page F 14 on the rear of the drive Use your finger to rotate the threader motor worm gear and slowly rotate the threader mechanism gear f in Figure F 15 on page F 14 clockwise This rotates the threader motor worm gear f i g page F 14 clockwise drawing the LBA into the cartridge Appendix F Servicing F 13 a82ru009 Figure F 15 Drive with cover removed to reveal gear train Heo N D Loader motor worm gear g Threader mechanism gear Cartridge loader tray guide Levei bearing Rotator stub 8 Loader mechanism gear Threader motor worm gear Threader intermediate gear As the tape leader block assembly LBA is secured in the cartridge you should hear the LBA retention spring clips click into place If you do not hear the click continue rolling until the threader motor worm gear J in Figure F 15 stops The LBA is in the correct position Note Be sure to keep tension on the tape as the LBA is drawn into the cartridge by using a hex wrench as shown in Figure F 14 on page F 13 Notice the a Loader mechanism gear J in Figure F 15 nearest the front of the drive that actuates the cartridge loader mechanism b Position of the rotate stub J in Figure F 15 c Front loader motor worm gear J
123. ible with older SCSI technology and is capable of data transmission at 160 MB s Ultral60 SCSI uses the three management features of the Ultra3 SCSI standard that specifically affect data transfer rate e Double transition clocking a data transfer technique that enables data rates to double without increasing clock speed e Domain validation a procedure that detects and adjusts SCSI configuration issues that might prevent interoperation between SCSI devices e Cyclic redundancy check CRC an error checking technique Because the cables connectors and terminators are the same for the Ultral60 and Ultra2 SCSI interfaces devices with those interfaces can be mixed on the same bus and each device can operate at its fully rated speed Address Assignments Each device on a SCSI bus must have a SCSI identifier ID that allows the server to recognize it For more information see Set the SCSI ID SCSI Drive Only on Installing Removing or Resetting a Drive on an Active SCSI Bus You can attach a drive to an active SCSI bus However the preferred and safest method of adding removing or resetting a drive is to power off the system To add remove or reset a drive on an active SCSI bus 1 6 152340 3580 Models L43 and 43 1 Quiesce all drives on the SCSI bus The drive to be added removed or reset must not be involved in any bus activity 2 Disconnect power to the drive 3 Connect to install or disconnect to remove
124. ime The rack may become unstable if you pull out more than one drawer at a time e For fixed drawers This drawer is a fixed drawer and should not be moved for servicing unless specified by manufacturer Attempting to move the drawer partially or completely out of the rack may cause the rack to become unstable or cause the drawer to fall out of the rack R001 Copyright IBM Corp 2007 E 1 CAUTION Removing components from the upper positions in the rack cabinet improves rack stability during relocation Follow these general guidelines whenever you relocate a populated rack cabinet within a room or building Reduce the weight of the rack cabinet by removing equipment starting at the top of the rack cabinet When possible restore the rack cabinet to the configuration of the rack cabinet as you received it If this configuration is not known you must do the following Remove all devices in the 32U position and above Ensure that the heaviest devices are installed in the bottom of the rack cabinet Ensure that there are no empty U levels between devices installed in the rack cabinet below the 32U level If the rack cabinet you are relocating is part of a suite of rack cabinets detach the rack cabinet from the suite Inspect the route that you plan to take to eliminate potential hazards Verify that the route that you choose can support the weight of the loaded rack cabinet Refer to the documentation that come
125. k cabinet e Connect all devices installed in a rack cabinet to power devices installed in the same rack cabinet Do not plug a power cord from a device installed in one rack cabinet into a power device installed in a different rack cabinet e An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock CAUTION e Do not install a unit in a rack where the internal rack ambient temperatures will exceed the manufacturer s recommended ambient temperature for all your rack mounted devices e Do not install a unit in a rack where the air flow is compromised Ensure that air flow is not blocked or reduced on any side front or back of a unit used for air flow through the unit e Consideration should be given to the connection of the equipment to the supply circuit so that overloading of the circuits does not compromise the supply wiring or overcurrent protection To provide the correct power connection to a rack refer to the rating labels located on the equipment in the rack to determine the total power requirement of the supply circuit e For sliding drawers Do not pull out or install any drawer or feature if the rack stabilizer brackets are not attached to the rack Do not pull out more than one drawer at a t
126. l 009 Order as part number 24R1922 through an IBM authorized distributor Specify the VOLSER characters that you want 5 PACK IBM LTO Ultrium 400 GB Data Cartridge Order as part number 95P2020 through an IBM authorized distributor Specify the VOLSER characters that you want 4 18 152340 3580 Models L43 and 43 Table 4 3 Media supplies continued Supply Item Methods of Ordering IBM Ultrium 3 400 GB WORM Tape Cartridge with attached labels IBM TotalStorage 3589 Model 028 Feature Code 2820 is a 20 pack of WORM cartridges labeled with starting volume serial information and optionally packed in individual jewel cases Attached labels have been preprinted with a Bar Code that ends with LT where L stands for LTO and T identifies the cartridge as a WORM cartridge This media can be used with LTO 3 drives read write Order by Machine Type Model and Feature Code through an IBM authorized distributor IBM Ultrium 3 400 GB WORM Tape Cartridge without attached labels IBM TotalStorage 3589 Model 029 Feature Code 2920 is a 20 pack of WORM cartridges packed in individual jewel cases with unattached blank labels This media can be used with LTO 3 drives read write Order by Machine Type Model and Feature Code through an IBM authorized distributor IBM LTO Ultrium 200 GB Data Cartridge Bar code labels are pre applied to cartridges Order the cartridge from your IBM Sales Representative or an
127. l tooth lock washer Figure 1 AC Grounding Diagram 50 Hz and 60 Hz Product Recycling and Disposal This unit must be recycled or discarded according to applicable local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products prp shtml Notice This mark applies only to countries within the European Union EU and Norway This appliance is labelled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted Safety and Environme
128. le past continue to press the Unload Button until it displays again 4 To select the function press and hold the Unload Button for three seconds After you select the function H flashes and the drive automatically starts the test e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop r ends temporarily appears in the SCD The drive rewinds and unloads the cartridge and then exits Maintenance Mode when the cartridge is removed e If an error is detected the Status Light flashes amber and the drive posts an error code to the SCD To determine the error locate the code in Table A 1 on The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code 8 Unmake FMR Tape cl Function Code erases the field microcode replacement FMR data and rewrites the cartridge memory on the tape This converts the cartridge into a valid scratch blank data cartridge B 8 182340 3580 Models L43 and 43 1 Place the drive in maintenance mode For instructions see Maintenance Mode on page B 2 2 Press the Unload Button once per second until appears in the SCD If you cycle past the desired code press th
129. lett Packard and Seagate LTO technology is an open format technology which means that its users have multiple sources of product TS2340 3580 Models L43 and S43 and media The open nature of LTO technology enables compatibility between different vendors offerings by ensuring that vendors comply with verification standards load Following the insertion of a tape cartridge into the tape load compartment the act of positioning the tape performed by the tape drive for reading or writing by the drive s head load and unload cycle The act of inserting a cartridge into a tape drive loading the tape to load point rewinding the tape into the cartridge and ejecting the cartridge from the drive local area network LAN A computer network that is located on a user s premises within a limited geographical area The network consists of a set of devices that are connected to one another for communication and that can be connected to a larger network Communications are limited to a moderate sized geographic area 1 to 10 km such as a single office building warehouse or campus log sense data See SCSI log sense data loop A series of instructions that is repeated until a terminating condition is reached To connect so as to complete a loop loss In fiber optics technology the amount of a signal s power expressed in dB that is lost in connectors splices or fiber defects Low Voltage Differential LVD A lo
130. ll occur If the error occurs run the SCSI wrap test on the first drive see Function Code 6 Run Host Interface Wrap Test on page B 7 If the test runs successfully replace the SCSI terminator first then the SCSI cable and the interposer if installed to the first drive Repeat the operation that caused the error If you replaced the SCSI terminator or SCSI cable and the problem persists the fault is with the server s hardware or software To isolate the cause of the failure refer to the server s service documentation If the test fails replace the drive e If the error does not occur connect one drive at a time back to the bus and repeat step 3 for each drive until you can identify which drive is defective Note Ensure that the SCSI terminator is always on the last drive on the SCSI bus Determine if the problem is with only one drive or with two or more drives e If the problem is with only one drive run the SCSI wrap test on that drive see Function Code 6 Run Host Interface Wrap Test on page B 7 If the test runs successfully replace the SCSI terminator first then the SCSI cable to that drive and interposer if installed If the test fails replace the drive e If the problem is with two or more drives locate the first drive that has the error and replace the SCSI cable that connects the drive and the interposer if installed Fixing an Intermittent Error with a Single Drive on
131. ltrium Media 4 13 A67E0033 Figure 4 12 Attaching the leader pin attach tool to the cartridge To hold the cartridge door open hook the tool into the door and pull the tool back 2 To find the end of the tape inside the cartridge attach the cartridge manual rewind tool E fi lbipured on pape 1 to the cartridge s hub H by fitting the tool s teeth between the teeth of the hub Turn the tool clockwise until you see the end of the tape inside the cartridge Then slowly turn the rewind tool counterclockwise to bring the tape edge toward the cartridge door B 3 Continue to turn the rewind tool counterclockwise until approximately 13 cm 5 in of tape hangs from the cartridge door If necessary grasp the tape and pull gently to unwind it from the cartridge 4 Remove the rewind tool by pulling it away from the cartridge Set the tool and the cartridge aside 4 14 152340 3580 Models L43 and 43 A67E0035 Figure 4 13 Winding the tape out of the cartridge Turn the cartridge manual rewind tool clockwise to see the end of the tape then turn it counterclockwise to bring the tape to the cartridge door 5 On the leader pin E in Figure 4 14 locate the open side of the C clip H The C clip is a small black part that secures the tape to the pin Remove the C clip from the leader pin by using your fingers to push the clip away from the pin Set the pin aside and discard the clip
132. maps the request portion of the URL to a path and file name For example if the URL is http www networking ibm com nsg nsgmain htm the protocol is http the fully qualified domain name is ww networking ibm com and the request is nsg nsgmain htm unload The act performed by the drive of unthreading tape from the drive s internal tape path and returning it with the leader block to the tape cartridge Unload Button Located at the front of the drive a push button that when depressed rewinds the tape in a cartridge and ejects the cartridge from the drive The Unload Button can also be used to place the tape drive in maintenance mode scroll through maintenance functions exit maintenance mode force a drive dump and reset the drive URL See uniform resource locator utility See utility program utility program A computer program that supports computer processes For example a diagnostic program a trace program or a sort program V Vde Volts de direct current Glossary H 17 H 18 vital product data VPD Information about a product Among other details the VPD may include a model number serial number part number or level of firmware volt The SI international unit of potential difference and electromotive force Formally defined as the difference of electric potential between two points of a conductor that carries a constant current of one ampere when the power dissipated between these points is equal to on
133. med concurrently with read or write operations While in maintenance mode the drive does not receive SCSI commands from the server B 2 152340 3580 Models L43 and 43 Exiting Maintenance Mode The drive must be in maintenance mode to run drive diagnostics or maintenance functions To place the unit in maintenance mode 1 Press and hold the Unload Button for 3 or more seconds to take the drive out ry ul of maintenance mode If no error is detected temporarily appears in the SCD then goes blank The drive then exits maintenance mode and the Status Light will return to Green 2 If an error is detected the SCD shows an error code but still exits maintenance mode To determine the error locate the code in Error Codes and Messages on page 5 2 To clear the error turn the power off then on again Note The drive also exits maintenance mode automatically after it completes a maintenance function or after 10 minutes if no action has occurred Function Code 0 Maintenance Mode Fi ui Function Code makes the drive available for running drive diagnostics or maintenance functions 1 Place the drive in Maintenance Mode For instructions seq Entering Maintenance Mode on page B 2 2 To exit Maintenance Mode see Exiting Maintenance Mode The drive exits Maintenance Mode automatically after it completes a maintenance function or after 10 minutes if no action has occurred
134. n Code 4 Force a Drive Dump on page B 6 e If the drive is in operating mode Status Light is solid or flashing green press and hold the Unload Button for ten seconds If captured dump data exists the drive places it into a dump area for information about retrieving the data see Procedure 1 Determining Firmware Level and Capturing Drive Dump on page 5 1 Reset the drive Press and hold the Unload Button until the drive begins the reset procedure SCD will display random patterns and the Status Light will be amber Note If a tape cartridge is loaded in the drive the drive will unload the tape Repeat the Reset the drive procedure after the tape is unloaded The drive saves a dump of the current drive state then reboots to allow communication Do not cycle power as this will erase the contents of the dump Inserting a Tape Cartridge To insert a tape cartridge Ensure that the drive is powered on Ensure that the write protect switch on the tape cartridge is properly set see Write Protect Switch on page 4 6 Grasp the cartridge so that the write protect switch faces you see in Figure 3 1 on page 3 5 Slide the cartridge into the tape load compartment Note a If the cartridge is already in an ejected position and you want to reinsert it remove the cartridge then insert it again b If the cartridge is already loaded and you cycle the power turn it off then
135. n damage cartridges or their magnetic tape To avoid damage to your tape cartridges and to ensure the continued high reliability of your IBM LTO Ultrium Tape Drives use the following guidelines Provide Training Ensure Post procedures that describe proper media handling in places where people gather Ensure that anyone who handles tape has been properly trained in handling and shipping procedures This includes operators users programmers archival services and shipping personnel Ensure that any service or contract personnel who perform archiving are properly trained in media handling procedures Include media handling procedures as part of any services contract Define and make personnel aware of data recovery procedures Proper Packaging When shipping a cartridge use the original or better packaging Always ship or store a cartridge in a jewel case Use only a recommended shipping container that securely holds the cartridge in its jewel case during transportation Ultrium Turtlecases by Perm A Store have been tested and found to be satisfactory see Figure 4 5 They are available at http www turtlecase com a69i0077 Figure 4 5 Tape cartridges in a Turtlecase Chapter 4 Using Ultrium Media 4 7 Never ship a cartridge in a commercial shipping envelope Always place it in a box or package If you ship the cartridge in a cardboard box or a box of a sturdy material ensure the following Place the cartri
136. n handling the drive use the following precautions Limit your movement Movement can cause static electricity to build around y Always handle the drive carefully Never touch exposed circuitry r Prevent others from touching the drive Before unpacking and installing the drive into an enclosure touch its static protective packaging to an unpainted metal surface on the enclosure for at least two seconds This reduces static electricity in the packaging and your body When possible remove the drive from its static protective packaging and install it directly into an enclosure without setting it down When this is not possible place the drive s packaging on a smooth level surface and place the drive on the packaging Do not place the drive on the cover of the enclosure or on any other metal surface Unpack the Drive Unpack the drive and store the packaging for future moves or shipping Attention If you return the unit for service ship it in its original or equivalent packing material or the warranty may be invalidated Copyright IBM Corp 2007 1 Inspect the unit for shipping damage If there is damage do not install the unit Report the damage immediately by contacting your place of purchase 2 Locate the label on the rear panel of the unit with the machine type model number and serial number of the unit see J in Figure 1 3 on page 1 2 Make a note of these numbers and store them in an easily accessibl
137. n that produced the error 3 If the problem persists download new firmware and retry the operation 4 If the problem persists send the drive dump that you collected in step to your IBM Support Center The error code clears when you place the tape drive in maintenance mode Firmware or hardware problem The tape drive determined that a firmware or tape drive hardware failure occurred Perform the following action 1 Collect a drive dump from one of the following Note Do not force a new dump one already exists e Server s host interface by using a device driver utility or system tool for instructions about reading a drive dump from tape visit the Web at http www ibm com storage lto e Ultrium Tape Drive to copy and read a drive dump use Function Code 5 Copy Drive 2 Power the tape drive off and on then retry the operation that produced the error The error code clears when you place the tape drive in maintenance mode 3 If the problem persists download new firmware and retry the operation if new firmware is not available replace the drive un Tape drive hardware problem The drive determined that a tape path or read write error occurred To prevent damage to the drive or tape the tape drive will not allow you to insert a cartridge if the current cartridge was successfully ejected The error code may clear when you cycle power to the tape drive or place it in maintenance mode If the pro
138. n to another short wave cable In Fibre Channel technology a laser cable that uses a wavelength of 780 nanometers and is only compatible with multimode fiber single character display Located at the front of the drive an LED that presents an alphabetical or numeric code which represents a diagnostic or maintenance function error condition or informational message sleep mode A power management function that causes the drive s electronics to automatically enter a low power mode by which to conserve energy Small Computer Systems Interface SCSI A standard used by computer manufacturers for attaching peripheral devices such as tape drives hard disks CD ROM players printers and scanners to computers servers Pronounced scuzzy Variations of the SCSI interface provide for faster data transmission rates than standard serial and parallel ports up to 160 megabytes per second The variations include e Fast Wide SCSI Uses a 16 bit bus and supports data rates of up to 20 MBps e SCSI 1 Uses an 8 bit bus and supports data rates of 4 MBps e SCSI 2 Same as SCSI 1 but uses a 50 pin connector instead of a 25 pin connector and supports multiple devices e Ultra SCSI Uses an 8 or 16 bit bus and supports data rates of 20 or 40 MBps e Ultra2 SCSI Uses an 8 or 16 bit bus and supports data rates of 40 or 80 MBps e Ultra3 SCSI Uses a 16 bit bus and supports data rates of 80 or 160 MBps e Ultra160 SCSI Uses a 16
139. nce Function Instructions Location m Exit Maintenance Mode Causes the drive to become Function Code 0 Maintenance Mode available for reading and writing data 7 Run Drive Diagnostics Runs tests to determine whether Function Code 1 Run Drive the drive can properly load and unload cartridges and read and write data Update Tape Drive Firmware from FMR Tape Loads Function Code 2 Update Drive updated firmware from a field microcode replacement Firmware from FMR Tape on page B 4 FMR tape gt Create FMR Tape Copies its field microcode Function Code 3 Create FMR Tape on replacement FMR data to a customer supplied scratch blank data cartridge T Force a Drive Dump Performs a dump of data also Function Code 4 Force a Drive Dump known as saving a microcode trace E Copy Drive Dump Copies data from a drive dump Function Code 5 Copy Drive Dump on captured by using Function Code 4 to the beginning of a customer supplied scratch blank data cartridge copies a drive dump to flash memory or erases a dump from flash memory c Run Host Interface Wrap Test Performs a check of the Function Code 6 Run Host Interface oO Wrap Test on page B 7 Run RS 422 Wrap Test This test causes the drive to perform a check of the circuitry and connector for the RS 422 interface Function Code 7 Run RS 422 Wrap Test Copyright IBM Corp 2007 Table B 1 Dia
140. nction Code erases the contents of the error code log 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 2 Press the Unload Button once per second until appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 1 A 3 Press and hold the Unload Button for three or more seconds then release it to m m select the function H flashes in the SCD followed by The tape drive erases all errors from the error code log and exits Maintenance Mode Function Code C Insert Cartridge into Tape Drive This function cannot be selected by itself but is part of other maintenance functions such as Run Tape Drive Diagnostics and Create FMR Tape that require a tape cartridge to be inserted Function Code E Test Cartridge amp Media Approximate Run Time 15 minutes per loop Total Number of Loops 10 C Function Code performs tests that determine whether a suspect cartridge and its magnetic tape are acceptable Press the Unload Button to stop the diagnostic and exit maintenance mode Pressing the Unload Button once will abort the test at the end of the current test loop Pressing the Unload Button twice will abort the test immediately Wait for the drive to rewind the tape and unload the cartridge Attention When you perform this test data on the suspect tap
141. nd style to connect to a mating connector of a different size and style Data provided to the computer or data resulting from computer processing I O See input output J J2 connector Located at the rear of the drive the connector for the LDI or RS 422 interface J53 connector Located at the rear of the drive a single connector that contains the connections for the SCSI signals and grounds SCSI ID SCSI bus termination and drive power jumper A tiny connector that fits over a pair of protruding pins in a connector A jumper can be moved to change electrical connectors When in place the jumper connects the pins electrically To place a jumper on a connector pin Glossary H 7 H 8 label A slip of paper with an adhesive backing that can be written on and affixed to a tape cartridge as a means of identification or description label area On the LTO Ultrium Tape Cartridge a recessed area next to the write protect switch where a bar code label must be affixed LAN See local area network LDI See Library Drive Interface LDI wrap plug A connector mechanism that connects to an LDI port for the purpose of testing the drive s circuitry for the LDI interface LDI wrap test A diagnostic that can be run on the drive to determine whether the circuitry functions properly to and from the LDI connector leader pin block Located within the drive the part that engages the steel pin which is attached to the tape in an LTO Ult
142. nditions and problems that are experienced by tape drives The technology enables a server to read TapeAlert flags from a tape drive through the SCSI or SAS interface The server reads the flags from Log Sense Page Ox2E Refer to the IBM LTO Ultrium Tape Drive SCSI Reference for the list of TapeAlert flags that are supported by this tape drive Copyright IBM Corp 2007 C 1 C 2 182340 3580 Models L43 and 43 Appendix D Parts List Table D 1 lists the tools and supplies that you can use with the IBM System Storage TS2340 Tape Drive To order tools and supplies contact your OEM Product Application Engineer PAE or visit the web at http www ibm com storage Ito For information on ordering media and bar code labels see Ordering Media Supplies on page 4 17 Table D 1 Tools and supplies for the IBM System Storage TS2340 Tape Drive Type IBM Part Number Product Description SCSI 19P0874 SCSI LVD terminator 19P0481 SCSI LVD wrap plug Optional Features Table D 2 Optional features for the TS2340 Tape Drive Feature Code FC Product Description 1748 Custom QuickShip 5099 VHDCI HD68 Cable Interposer 5302 2 5 m HD68 HD68 SCSI Cable 5305 5 m HD68 HD68 SCSI Cable 5310 10 m HD68 HD68 SCSI Cable 5602 2 5 m VHDCI HD68 SCSI Cable 5604 4 5 m VHDCI HD68 SCSI Cable 5610 10 m VHDCI HD68 SCSI Cable 5402 2 m SAS Mini SAS 1x Cable from HBA with SFF 8470 to
143. ng any libraries or autoloaders that may be on the bus 3 Select the drive that is to be tested or to have firmware downloaded 4 For testing select the Test Device t option Note This option will perform a series of LOADS UNLOADS and WRITE READ operations Both tape drive control commands and data are sent to the device over the interface bus 5 If allowed to complete the test will run for at least 30 minutes At any time an ABORT a can be entered to end the device test early if it is determined that interface communications have been satisfactorily achieved Resolving Problems Reported by the Server The procedure for fixing interface bus errors varies depending on whether the error is consistent or intermittent and whether your configuration contains single or multiple drives The sections that follow describe how to fix each type of error Fixing SCSI Bus Errors Note If you are using a Storage Area Network SAN Data Gateway to convert a drive with a SCSI interface to a Fibre Channel interface ensure that the problem is occurring between the SAN Data Gateway and the drive by running the SCSI wrap test on the drive and running the SCSI loopback test on the SAN Data Gateway Io run the SCSI wrap test see rantion Codd to run the SCSI Toopback test refer to the section about that test in the IBM Storage Area Network Gateway Module Setup Operator and Service Guide Fixing a Consistent Error with a Single Drive
144. nostic and exit maintenance mode Pressing the Unload Button once will abort the test at the end of the current test loop Pressing the Unload Button twice will abort the test immediately Attention For this test insert only a customer supplied scratch blank data cartridge or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge 1 Place the drive in maintenance mode For instructions see Entering Maintenance Mode on page B 2 2 Press the Unload Button once per second until appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears I 3 Press and hold the Unload Button for three or more seconds then release it to m select the function The SCD changes to a flashing 4 Insert a customer supplied scratch blank data cartridge that is not wtrite protected or the tape drive will exit maintenance mode The SCD E changes to a flashing The tape drive runs the tests m Note If you inserted an invalid or write protected tape cartridge H appears in the SCD The tape drive unloads the cartridge and exits maintenance mode e If no error is detected the test will loop and begin again To stop the loop my ul press the Unload Button for one second and release When the loop ends temporarily appears in the SCD The drive rewinds and unloads
145. ntal Notices Xiii municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative 3B CMOV Tlk EU HHBBKVIILVUI ICBWCOABASHET IDRICI EU eC aS 4 BEE HR ae Fa TP 2002 96 EC WEEE D7 VASHE BIT WEP CORT EU RE EM T CHAAR ORINE VTA INOR FRED TY ET COAFRMVAL EHAA Re TIC FEO THEU SAYER HSILE RSW SE DICH OM MICH EW TWET Remarque Cette marque s applique uniquement aux pays de l Union Europ enne et a la Norv ge L tiquette du syst me respecte la Directive europ enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques DEEE qui d termine les dispositions de retour et de recyclage applicables aux syst mes utilis s a travers l Union europ enne Conform ment a la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie Battery Return Program This product may contain sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information Th
146. nter or copy rooms to avoid toner and paper dust Do not store paper supplies next to any unit e Away from moving air such as doorways open windows fans and air conditioners e Off the floor e In a horizontal position e Where the tape cartridge can be easily inserted The unit should not be stacked Do not place anything on top of the unit Connect Power 1 Ensure that the unit is powered off 2 Plug the power cord into the rear panel see in Figure 1 3 on page 1 2 then plug the other end into a grounded electrical outlet 3 Ensure that a terminator or SCSI bus with termination is connected to one of the two SCSI connectors at the rear of the unit The Power On Self Test POST may not complete without SCSI termination SCSI drive only 4 Power on the unit by pressing the Power Button The POST runs which checks all hardware except the drive head During the POST the Single character Display SCD flashes several segmented characters Each segmented character represents a test performed during the POST When the POST finishes the SCD momentarily lights all segmented characters and then goes blank Chapter 2 Installation 2 3 Run Write Performance Test Function Code F Approximate Run Time 5 minutes Total Number of Loops 10 Function Code to tape performs tests to ensure that the drive can read from and write The diagnostic loops ten times Press the Unload Button to stop the diag
147. ntion For this test insert only a scratch blank data cartridge or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge Note If you inserted an invalid tape cartridge e g Genl or WORM media error code appears in the SCD If you inserted a write protected cartridge or Ci the media has read only compatibility e g Gen2 media error code appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 2 Press the Unload Button once per second until appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears Li ri 3 Press and hold the Unload Button for three or more seconds then release it to select the function The SCD changes to a flashing H 4 Insert a scratch blank data cartridge The SCD changes to a flashing The tape drive runs the tests e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop rm ul ends temporarily appears in the SCD The drive rewinds and unloads the cartridge and then exits Maintenance Mode when the cartridge is removed
148. o be cleaned Note In Maintenance Mode a flashing with the solid amber Status Light means to insert a cartridge not clean the drive head To clean the head insert the cleaning cartridge into the tape load compartment see Front Panel of tke Drive on page 12 The drive performs the cleaning automatically in less than two minutes then ejects the cartridge The drive will perform a short Load Unload Test while ejecting the drive Wait for the drive to finish before removing the cartridge Note The drive will automatically eject an expired cleaning cartridge The IBM LTO Ultrium Cleaning Cartridge is valid for 50 uses Cleaning the Tape Drive 3 6 Clean the exterior surface of the tape drive with a damp towel If a liquid all purpose cleaner is used apply it to the towel Do not spray the tape drive TS2340 3580 Models L43 and 43 Chapter 4 Using Ultrium Media To ensure that your IBM Ultrium Tape Drive conforms to IBM s specifications for reliability use only IBM LTO Ultrium tape cartridges You may use other LTO certified data cartridges but they may not meet the standards of reliability that are established by IBM The IBM LTO Ultrium 800 GB Data Cartridge cannot be interchanged with the media used in other IBM non LTO Ultrium tape products shows the IBM LTO Ultrium 800 GB Data Cartridge and its components LTO cartridge memory 4 Write protect Switch 2 Cartridge door H Label area Le
149. ode replacement FMR tape cartridge For instructions on obtaining a new firmware image or FMR tape visit http www ibm com storage Ito To update the firmware refer to the following sections Updating Firmware through the Host Interface When updating drive firmware by using the host interface the procedure varies depending on whether your server uses an IBM tape device driver or a non IBM tape device driver such as a driver from Sun Hewlett Packard or Microsoft For instructions about updating firmware from a server that uses an IBM tape device driver refer to the IBM Tape Device Drivers Installation and User s Guide To update firmware from a server that uses a non IBM tape device driver refer to the documentation for that device driver ITDT Firmware Update Dump Retrieval and Library Drive Test Tool ITDT is a tool with multiple functional capability and is a very quick convenient and efficient method for both drive and library firmware updates As a note both drive and library dump retrievals can be performed by the tool as well Below are some of the capabilities of this tool e Firmware update capability to all IBM LTO Tape Drive and Tape Library products e The tool does not require any special device drivers e The tool is available for most major platforms Windows AIX SUN Linux NetWare AS 400 e The tool is capable of uploading drive and library dump files TS2340 3580 Models L43 and S4
150. ode to the SCD To determine the error locate the code in Table A 1 onl The tape drive unloads the tape cartridge and exits Maintenance Mode after the cartridge is removed To clear the error either turn the power off and then on again or reboot the drive by pressing and holding the Unload Button for 10 seconds Function Code H Test Head Approximate Run Time 10 minutes per loop Total Number of Loops 10 H Function Code performs tests to ensure that the tape drive s head and tape carriage mechanics work correctly Once you begin this test the diagnostic begins the loop sequence Time the first loop by pressing the Unload Button once to stop the diagnostic after the completion of the first loop then record the time it takes for the test to complete Compare the recorded time with the Approximate Run Time above If the test runs successfully but the execution time is significantly longer than the Approximate Run Time run Function Code F Write Performance Test on page parji the Write Performance Test fails replace the media and exit maintenance mode Press the Unload Button to stop the diagnostic and exit maintenance mode Pressing the Unload Button once will abort the test at the end of the current test loop Pressing the Unload Button twice will abort the test immediately Wait for the drive to rewind the tape and unload the cartridge B 12 152340 3580 Models L43 and 43 Atte
151. of Microsoft Corporation in the United States or other countries or regions or both Solaris and Sun are registered trademarks of Sun Microsystems Incorporated Other company product and service names may be trademarks or service marks of others Copyright IBM Corp 2007 Electronic Emission Notices The following statement applies to this product The statement for other products that are intended for use with this product will appear in their accompanying manuals Federal Communications Commission FCC Class A Statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies
152. on the tape will reload 3 4 1S2340 3580 Models L43 and 43 a82ru005 Figure 3 1 Inserting a cartridge into the drive Removing a Tape Cartridge To remove a tape cartridge 1 Ensure that the drive is powered on 2 Press the Unload Button The drive rewinds the tape and partially ejects the cartridge The Status Light flashes green while the tape rewinds then goes out before the cartridge partially ejects 3 After the cartridge partially ejects grasp the cartridge and remove it Whenever you unload a tape cartridge the drive writes any pertinent information to the cartridge memory Mid tape Recovery If reset occurs while a cartridge is loaded the drive will slowly rewind the tape and eject the cartridge If a power cycle occurs while a cartridge is loaded the drive will slowly rewind the tape The drive will not automatically eject the cartridge Cleaning the Drive Head Attention When cleaning the drive head use the IBM LTO Ultrium Cleaning Cartridge see Ordering Media Supplies on page 4 17 You may use another LTO cleaning cartridge but it may not meet the standards of reliability established by IBM Chapter 3 Operating 3 5 f L Clean the drive head whenever displays on the Single character Display and the Status Light is flashing amber once per second It is not recommended that you clean the drive head on a periodic basis only when the drive requests t
153. on page B 11 LI Test Head Performs tests to ensure that the tape drive s Function Code H Test Head on page E head and tape carriage mechanics are working correctly B 12 d Fast Read Write Test Performs tests to ensure that the Function Code J Fast Read Write Test drive can read from and write to tape 7 Load Unload Test Tests the drive s ability to load and Function Code L Load Unload Test on unload a tape cartridge oO Enable Post Error Reporting When selected Function Code P Post Error Reporting deferred check conditions are reported to the host Enabled on page B 15 TI Disable Post Error Reporting When selected Function Code U Post Error Reporting ui deferred check conditions are NOT reported to the host Disabled on page B 16 Entering Maintenance Mode The drive must be in maintenance mode to run drive diagnostics or maintenance functions To place the unit in maintenance mode 1 Make sure that no cartridge is in the drive 2 Press the Unload Button three times within two seconds appears in the Single character Display SCD and the Status Light turns amber Note If a cartridge is in the tape drive it will eject the first time that you press the Unload Button and the drive will not be placed in maintenance mode To continue placing the drive in maintenance mode perform the preceding step Maintenance functions cannot be perfor
154. on page D 1 lists parts and supplies and provides information about the power cords that are used in different countries or regions Appendix E Installing a 19 inch Rack Mount Kit on e E 1 describes how to install the Rack Mount Kit Appendix F Servicing the Drive on page F 1 gives the procedure for removing a tape cartridge that will not eject from the drive and other servicing procedures Related Publications e IBM System Storage Ultrium Tape Drive Quick Reference GC26 7710 illustrates how to configure and operate the IBM System Storage TS2340 Tape Drive e IBM System Storage LTO Ultrium Tape Drive SCSI Reference GA32 0450 gives information about the supported SCSI commands and protocol that govern the behavior of the SCSI interface for the IBM System Storage TS2340 Tape Drive The SCSI reference also includes information about the TapeAlert flags that are supported Copyright IBM Corp 2007 xvii xviii IBM Ultrium Device Drivers Installation and User s Guide GC27 2130 provides instructions for attaching IBM supported hardware to open systems operating systems It indicates what devices and levels of operating systems are supported gives the requirements for adapter cards and tells how to configure servers to use the device driver with the Ultrium family of devices You can obtain this reference via File Transfer Protocol FTP a ap aoftevare dbnvicomletoragel IBM Ultrium Device Drivers Programming
155. operation with the tape cartridge in another encryption enabled drive Replace the media if the problem repeats with the same tape cartridge in multiple drives If the problem occurred while the tape drive was running POST or diagnostics replace the drive The error code clears with the first attempted write read after the encryption key is changed or when the drive is placed in maintenance mode Fiber Port offline Displayed when the drive fiber port has received a port bypass command from another port on the fiber channel network mm 1 Verify the fiber cables and connections between the tape drive and the host are the correct type and are working properly Verify all equipment and devices are powered ON 2 Verify the configuraton settings for the drive are set correctly and are compatible with the topology of the network 3 Verify the host fiber adapter and port are working properly and are compatible with the topology of the network 4 Verify the fiber channel switch ports are working properly and are compatible with the topology of the network 5 _Verify the drive fiber cable and connector are plugged into port 0 of the tape drive Refer to Chapter 1 Product Description on page 1 1 6 Verify tape drive fiber port 0 is working properly by running Function Code 6 Run Host Interface Wrap Test on page B 7 The error code clears when communication is restored or when you place the tape
156. our fingers to remove the leader pin from the cavity in the leader pin attach tool Use the cartridge manual rewind tool to wind the tape back into the cartridge wind the tape clockwise Ensure that the leader pin is latched by the pin retaining spring clips on each end of the leader pin Remove the rewind tool Remove the leader pin attach tool by lifting its end up and away from the cartridge Environmental and Shipping Specifications for Tape Cartridges Before you use a tape cartridge acclimate it to the operating environment for 24 hours or the time necessary to prevent condensation in the drive the time will vary depending on the environmental extremes to which the cartridge was exposed 4 16 152340 3580 Models L43 and 43 The best storage container for the cartridges until they are opened is the original shipping container The plastic wrapping prevents dirt from accumulating on the cartridges and partially protects them from humidity changes When you ship a cartridge place it in its jewel case or in a sealed moisture proof bag to protect it from moisture contaminants and physical damage Ship the cartridge in a shipping container that has enough packing material to cushion the cartridge and prevent it from moving within the container Table 4 2 gives the environment for operating storing and shipping LTO Ultrium Tape Cartridges Table 4 2 Environment for operating storing and shipping the L
157. p www ibm com storage lto Registering for My Support To register for My Support visit the web at http www ibm com storage Ito Sending Us Your Comments Your feedback is important in helping IBM provide accurate and useful information If you have comments or suggestions for improving this publication send your comments by e E mailing IBM Internet or IBMLink from US starpubs us ibm com IBMLink from Canada STARPUBS at TORIBM Include the following information in your e mail Exact publication title Form number for example GA32 1234 02 or part number located on the back cover of the publication Page number to which you are referring e Using the Readers Comments form at the back of this publication e Mailing your comments to International Business Machines Corporation Information Development Department GZW 9000 South Rita Road Tucson AZ 85744 0001 USA Copyright IBM Corp 2007 ix X 152340 3580 Models L43 and S43 Safety and Environmental Notices When using this product observe the danger and caution notices contained in this guide The notices are accompanied by symbols that represent the severity of the safety condition Danger notices contain a Dxxxx reference number Caution notices contain a Cxxxx reference number Rack safety notices contain a Rxxxx reference number Use the reference number to locate the translation in IBM Translated Safety Notices 96P0851 T
158. partment to remove the chassis from the cover see Figure F 3 Step 2 Remove the Internal Drive 1 Unplug the internal power cable J in Figure F 3 from the drive 2 a Figure F 3 Removing cables from the internal drive F 2 152340 3580 Models L43 and 43 2 Unplug the internal SCSI address cable H in Figure F 3 on page F 2 from the drive SCSI drive only 3 Unplug the internal interface cable J in Figure F 3 on page F 2 from the drive 4 Turn the chassis over with the rear of the chassis slightly off the work surface a67ru014 Figure F 4 Removing the screws securing the internal drive 5 Remove the 4 screws EJ in Figure F 4 securing the internal drive to the chassis 6 Lift the chassis off the drive as shown in a67ru0015 Figure F 5 Lifting the chassis from the internal drive 7 Return the drive to an upright position Appendix F Servicing F 3 Manually Removing a Tape Cartridge The purpose of this section is to assist you in determining the condition of the cartridge or the magnetic tape and to direct you to the procedure you must follow to remove the cartridge Attention Before using this procedure you must have exhausted all other means of removing the tape cartridge from the drive Use this procedure only if you cannot remove the tape cartridge by using any other means Determine from the customer if the cartridge contains critical customer data
159. pe drive rewinds and unloads the FMR tape resets itself and is ready to use the new firmware The drive automatically reboots e If the update fails the tape drive posts an error code to the SCD To determine the error locate the code in Table A 1 on page A 1 The drive then unloads the FMR tape and exits maintenance mode after the cartridge is removed Contact IBM Technical Support for problem determination or machine replacement Function Code 3 Create FMR Tape Function Code copies the drive s field microcode replacement FMR data to a scratch data cartridge The resulting FMR tape can only be used to update the firmware on other LTO Gen4 tape drives with the same host interface SCSI SAS or Fibre Channel Attention For this function insert only a scratch blank data cartridge or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge Note If you inserted an invalid tape cartridge e g Genl or WORM media error code L appears in the SCD If you inserted a write protected cartridge or im the media has read only compatibility e g Gen2 media error code appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed 1 Place the drive in Maintenance Mode For instructions see Maintenance Mode on page B 2 2 Press the Unload Button once per second until
160. public of China Class A Electronic Emission Statement Taiwan Class A Electronic Emission Statemeit Taiwan Product Service Contact Information Korean Class A Electronic Emission Statement Getting Help Warranty Glossary Index E 1 E 2 E 2 E 4 F 1 F 1 F 2 F 4 F 4 F 4 F 4 F 6 F 8 FY F 12 F 15 F 15 F 15 G 1 G2 G2 G2 G2 G2 G3 G3 G 3 G 4 G 4 G4 G4 H 1 X 1 Figures I 1 1 1 2 1 3 1 4 2 1 2 3 2 4 3 1 4 1 4 2 4 3 4 4 4 6 4 7 4 8 4 9 4 10 4 11 4 12 4 13 4 14 AC Grounding Diagram 50 Hz and 60 Hz IBM System Storage TS2340 Tape Drive Front panel of the drive DAE Rear panel components Rear view of the SAS drive Example of connecting one SCSI device to the server Example of connecting multiple SCSI devices to the server Example of connecting one SAS device to the server Example of connecting the SAS devise s two servers Inserting a cartridge into the drive The IBM LTO Ultrium 800 GB Data Cartridge y oeg Ultrium WORM Tape Cartridge Sample bar code label on the LTO Ultrium 4 z a a LAD 4 6 Tape Cartridge Setting the write protect switch Tape cartridges in a Turtlecase Double boxing tape cartridges for shipping Checking for gaps in the seams of a cartridge Leader pin in the incorrect and coined positions Placing the dislod
161. red check conditions are reported to the host and temporary errors are reported in the sense data Function Code will be displayed in Maintenance Mode when the drive has Post Error Reporting enabled This selection is normally used as a request from support personnel if Place the drive in Maintenance Mode For instructions see Maintenance Mode on page B 2 pa H l Press the Unload Button once per second until either L or appears in the CI E SCD H or will appear in the SCD to indicate the current setting for Post Error Reporting If you cycle past the desired code press the Unload Button once per second until the code reappears Exit Maintenance Mode if you do not want_to change the current setting for Post Error Reporting For instructions see Exiting Maintenance Mode on Appendix B Diagnostic and Maintenance Functions B 15 4 To disable Post Error Reporting Press and hold the Unload Button for three Cl 11 seconds while appears in the SCD The SCD changes to after you release the Unload Button 5 Press the Unload Button once per second to select another Maintenance Mode Function To exit Maintenance Mode refer to Exiting Maintenance Mode on Function Code U Post Error Reporting Disabled When Post Error Reporting is disabled deferred check conditions are not reported to the host and temporary errors are no
162. rium Tape Cartridge Once engaged the leader pin block pulls the tape from the cartridge into the drive leader pin On the LTO Ultrium Tape Cartridge a small metal column that is attached to the end of the magnetic tape During tape processing the leader pin is grasped by a threading mechanism which pulls the pin and the tape out of the cartridge across the drive head and onto a takeup reel The head can then read or write data from or to the tape LED See light emitting diode Library Drive Interface An electrical interface standard that is approved by the Electronic Industries Association EIA for connecting serial devices Library Drive Interface LDI connector Located at the rear of the drive the connector to which the internal LDI cable of an enclosure connects The connection enables serial devices to communicate with the drive LID See loop identifier LID status connector See loop identifier LID status connector link services The speed and topology of your Fibre Channel drive If you choose not to alter the link services the drive defaults to a negotiated speed and operation in an FC AL topology with a direct connection to the server LIP See loop initialization protocol light emitting diode LED A semiconductor diode that emits light when subjected to an applied voltage and that is used in an electronic display Linear Tape Open LTO A type of tape storage technology developed by the IBM Corporation Hew
163. rtical rack measurements are given in rack units U One U is equal to 4 45 cm 1 75 in The U levels are marked on labels on one front mounting rail and one rear mounting rail With the sides and back of the shelf facing up carefully lift the shelf into the rack between the front and back rack rails with the shelf flanges behind the front rack rails Align the holes in the shelf flange exactly with the holes in the front rack rails Holding the shelf J level insert a screw through the top hole J in each front flange of the shelf Loosely thread the screws into the front mounting rails ra Figure E 1 Front view of shelf attached to rack rails a80hh004 Check that the shelf is at the same level on the four mounting rails Insert a screw through the bottom hole J in each front flange of the shelf Loosely thread the screws into the front mounting rails Tighten all mounting screws using a 7 mm nut driver or a 7 mm socket wrench Route cables down one of the rear rack rails by threading each tie wrap see H in Figure E 2 on page E 4 through a hole in the rail and around the cables One tie wrap should be located near the rear of the 3580 the other should be located farther down the rack rail Tighten cable ties securely around the cables so the cables cannot be pulled out Cut off tie wrap excess Appendix E Installing a 19 inch Rack Mount Kit E 3 a67ru013 Figure E 2 Rear view of shelf with cables attached to r
164. rtridge If the operation succeeds insert a scratch data cartridge into the first unit and run Function If the diagnostics fail replace the tape drive If the diagnostics succeed the error was temporary e If the operation fails and another tape drive is not available insert a scratch data cartridge into the unit and run Function Code 1 Run Drive Diagnostics on If the diagnostics fail replace the tape drive If the diagnostics succeed discard the cartridge If the problem occurs with multiple tape cartridges run Function Code 1 Run Drivel e If the diagnostics fail replace the tape drive e If the diagnostics succeed rui Function Code Ei Test Head on page BD If the diagnostic fails replace the tape drive If the diagnostic succeeds replace the cartridges that caused the problem The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode For Problems with Reading Data If the problem occurred while the tape drive was reading data from the tape perform one of the following procedures e If another tape drive is available insert the cartridge into the other unit and retry the operation If the operation fails discard the defective cartridge If the operation succeeds insert a scratch data cartridge into the first unit and run Function Code 1 Run Drive Diag i If the diagnostic fails replace the ae drive If the diagnos
165. rver is trying to use one or more devices on the bus ADI Automation Drive Interface a library interface protocol from the InterNational Committee for Information Technology Standards INCITSSM for T10 SCSI Storage Devices adapter See adapter card adapter card A circuit board that adds function to a computer AL_PA See Arbitrated Loop Physical Address amp See ampere ampere A amp A unit of measure for electric current that is equivalent to a flow of one coulomb per second or equivalent to the current produced by one volt applied across a resistance of one ohm American National Standards Institute A private non profit organization that gathers and disseminates information about standards and conformity issues that affect the business government and people of the United States ANSI See American National Standards Institute autosense data Sent by the drive to the server sense data that automatically accompanies a Check Condition in response to an error The server does not need to send a REQUEST SENSE command to get the sense data Autosense data is available only in the Fibre Channel version of the drive Model T400F Copyright IBM Corp 2007 H 1 backhitch During tape movement reading or writing the condition that occurs when the tape drive must stop the tape reverse it and restart tape motion due to certain events A backhitch usually occurs when the server s net compressed data rate is less than
166. s any signs of damage Resolving Media Related Problems To resolve problems that are related to media the drive s firmware includes e Test Cartridge amp Media diagnostic that verifies whether a suspect cartridge and its magnetic tape are acceptable for use e Statistical Analysis and Reporting System SARS and Customer Centric Statistical Analysis Reporting System ccSARS to assist in isolating failures between media and hardware To determine the cause of failure SARS uses the cartridge performance history that is saved in the cartridge memory CM and the drive performance history that is kept in the drive s VPD Vital Product Data area in NVRAM Any failures that SARS detects are reported as TapeAlert flags on the server see IBM LTO Ultrium Tape Drive SCSI Reference Attention If you insert the IBM LTO Ultrium Data Cartridge into another manufacturer s drive the SARS data in the cartridge memory may become lost or invalid If you encounter a media related problem refer to Function Code E Test Cartridge amp Media on page B 10 Pre Call Checklist 5 6 If you have questions or problems go through this checklist before contacting IBM Technical Support If your drive is the only device on the SCSI bus ensure that the total bus length does not exceed 25 m 82 ft If there are other devices on the bus ensure that the total length does not exceed 12 m 39 ft perform the following TS2340 3580 Mo
167. s with your rack cabinet for the weight of a loaded rack cabinet Verify that all door openings are at least 760 x 230 mm 30 x 80 in Ensure that all devices shelves drawers doors and cables are secure Ensure that the four leveling pads are raised to their highest position Ensure that there is no stabilizer bracket installed on the rack cabinet during movement Do not use a ramp inclined at more than ten degrees Once the rack cabinet is in the new location do the following Lower the four leveling pads Install stabilizer brackets on the rack cabinet If you removed any devices from the rack cabinet repopulate the rack cabinet from the lowest position to the highest position If a long distance relocation is required restore the rack cabinet to the configuration of the rack cabinet as you received it Pack the rack cabinet in the original packaging material or equivalent Also lower the leveling pads to raise the casters off of the pallet and bolt the rack cabinet to the pallet R002 Verify Kit Contents Qty Description fixed shelf screws tie wraps Installation Instructions Feature 7003 Tools Required 7 mm nut driver or 7 mm socket wrench E 2 182340 3580 Models L43 and 43 Installing the Shelf 1 e o Decide at what level you want to install the shelf The 3580 requires 3 units EIAs of rack space see H in Figure E 1 Note All ve
168. st 1 Verify the correct interface wrap tool was attached during the test The test will fail if the correct interface wrap tool is not atttached 2 If the correct interface wrap tool was attached during the test replace the drive The error code clears when you place the tape drive in maintenance mode 1 2 See Fixing SCSI Bus Errors on page 5 4 The error code clears 10 seconds after the drive detected the error or when you place the drive in maintenance mode Tape drive or RS 422 error The tape drive determined that a failure occurred in the tape drive s hardware or in the RS 422 connection See Function Code 7 Run RS 422 Wrap Test on page Bj or refer to the Library procedures to isolate the problem to the drive The error code clears when you place the tape drive in maintenance mode A 4 752340 3580 Models L43 and 43 Table A 1 Error codes on the Single character Display continued To clear error and cycle power press the Unload Button for ten seconds A drive dump will be created Error Code Cause and Action o Degraded operation The tape drive determined that a problem occurred which degraded the operation of the tape drive but it did not restrict continued use If the problem persists determine whether the problem is with the drive or the media Note The drive is usable though the Single charact
169. sure while the enclosure is powered on TS2340 3580 Models L43 and S43 hub A communications device to which nodes on a multi point bus or loop are physically connected Hubs are commonly used in Fibre Channel networks to improve the manageability of physical cables They maintain the logical loop topology of the network of which they are a part while creating a hub and spoke physical star layout Unlike switches hubs do not aggregate bandwidth They typically support the addition or removal of nodes from the bus while it is operating I ID Identifier in See inch inch A unit of length equal to 1 36 yard or 25 4 mm initiator In SCSI terms a SCSI device that requests an I O process to be performed by another SCSI device a target In many cases an initiator can also be a target input output I O Data that is provided to a computer or data that results from computer processing insertion guide On the surface of the IBM LTO Ultrium Tape Cartridge a large notched area that prevents you from inserting the cartridge incorrectly install To set up for use or service The act of adding a product feature or function to a server or device either by a singular change or by the addition of multiple components or devices Internet The worldwide collection of interconnected networks that use the Internet suite of protocols and permit public access interposer An adapter like device that allows a connector of one size a
170. t panel see J in AAE When the Power Button is in the off position the primary electrical power within the enclosure is still active To remove all electrical power to the enclosure unplug the power cord from the receptacle at the rear of the drive see in Figure 1 3 on page 1 2 When the unit is powered on but idle the Status Light see J in page 1 2 is solid green when it is performing a function the Status Light is flashing green Single character Display SCD The SCD H in Figure 1 2 on page 1 2 presents a single character code for e Error conditions and informational messages e Diagnostic or maintenance functions while in maintenance mode only Appendix A Error Codes and Messages on page A 1 lists the codes for error conditions and informational messages If multiple errors occur the code with the highest priority represented by the lowest number displays first When the error is corrected the code with the next highest priority displays and so on until no errors remain Appendix B Diagnostic and Maintenance Functions e B 1 lists the single character codes that represent diagnostic or maintenance functions To initiate a function the unit must be in maintenance mode The SCD is blank during normal operation SCD Dot If a drive dump is present while the drive is in maintenance mode a single red dot Cl illuminates in the lower right corner of the SCD To copy the dump
171. t reported in the sense data This is the normal default setting for the drive When the drive has Post Error Reporting It disabled Function Code will be displayed in Maintenance Mode The drive will default to Post Error Reporting disabled after a reboot or power off on cycle 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 C 11 2 Press the Unload Button once per second until either H or appears in the o T SCD H or will appear in the SCD to indicate the current setting for Post Error Reporting If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Exit Maintenance Mode if you do not want to change the current setting for Post Error Reporting For instructions see Exiting Maintenance Mode on 4 To disable Post Error Reporting Press and hold the Unload Button for three im tt seconds while appears in the SCD The SCD changes to after you release the Unload Button 5 Press the Unload Button once per second to select another Maintenance Mode Function To exit Maintenance Mode refer to Exiting Maintenance Mode on page B 3 B 16 152340 3580 Models L43 and 43 Appendix C TapeAlert Flags TapeAlert is a patented technology and standard of the American National Standards Institute ANSI that defines co
172. t supported in Ultrium 4 tape drives If the tape cartridge is the correct media type check the write protect switch on the cartridge The drive will not write to a write protected cartridge The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode Appendix A Error Codes and Messages A 7 A 8 152340 3580 Models L43 and 43 Appendix B Diagnostic and Maintenance Functions The drive can e Run diagnostics e Test write and read functions e Test a suspect tape cartridge e Update firmware e Perform other diagnostic and maintenance functions The drive must be in maintenance mode to perform these functions Attention Maintenance functions cannot be performed concurrently with read or write operations While in maintenance mode the tape drive does not accept SCSI commands from the server The tape drive does accept LDI or RS 422 commands Table B 1 describes each diagnostic and maintenance function that the drive can perform gives the function code which appears on the Single character Display SCD and directs you to the instructions for performing the function It is recommended that you use a customer supplied scratch blank data cartridge for diagnostic testing Table B 1 Diagnostic and maintenance functions circuitry from and to the connector eg Diagnostic or Maintena
173. ta entry or exit A connector on a device to which cables for other devices such as display stations and printers are attached The representation of a physical connection to hardware A port is sometimes referred to as an adapter however there can be more than one port on an adapter power connector Located at the rear of the drive the connector to which the internal power cable of an enclosure connects power cord A cable that connects a device to a source of electrical power power off To remove electrical power from a device power on powered on To apply electrical power to a device The state of a device when power has been applied to it private device A device that is attached directly to a server and is not connected to a fabric or switch A private device can be part of an arbitrated loop topology or point to point topology protocol The meanings of and the sequencing rules for requests and responses that are used to manage a network transfer data and synchronize the states of network components public device A device that is attached to a fabric or switch and can communicate to that fabric or switch A public device can be part of an arbitrated loop topology or point to point topology H 12 152340 3580 Models L43 and 43 quiesce To put a device into a temporarily inactive or inhibited state but not remove it from the server R read To acquire or interpret data from a storage device from a
174. tely Wait for the drive to rewind the tape and unload the cartridge Attention For this test insert only a scratch blank data cartridge or a cartridge that may be overwritten During the test the drive overwrites the data on the cartridge Note If you inserted an invalid tape cartridge e g Genl or WORM media error 1 I code appears in the SCD If you inserted a write protected cartridge or p the media has read only compatibility e g Gen2 media error code appears in the SCD In either case the tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed 1 Place the drive in Maintenance Mode For instructions see Entering Maintenance Mode on page B 2 2 Press the Unload Button once per second until H1 appears in the SCD If you cycle past the desired code press the Unload Button once per second until the code reappears 3 Press and hold the Unload Button for three or more seconds then release it to i select the function The SCD changes to a flashing 4 Insert a scratch blank data cartridge The SCD changes to a flashing and the tape drive runs the tests e If no error is detected the diagnostic will loop and begin again To stop the loop press the Unload Button for one second and release When the loop rm ui ends temporarily appears in the SCD The drive rewinds and unloads the c
175. that is used to end a SCSI bus A single port 75 0 device that is used to absorb energy from a transmission line Terminators prevent energy from reflecting back into a TS2340 3580 Models L43 and S43 cable plant by absorbing the radio frequency signals A terminator is usually shielded which prevents unwanted signals from entering or valid signals from leaving the cable system TERMPOWER Electrical power that is provided by a device such as the drive to a SCSI terminator so that the SCSI bus can function To supply TERMPOWER a jumper must be placed on pin 1 of the SCSI ID connector on the drive Test Head diagnostic A test that determines whether the heads of the drive are operating properly and whether the drive can correctly read from and write to tape throughput A measure of the amount of information that is transmitted over a network in a given period of time topology In communications the physical or logical arrangement of nodes in a network especially the relationships among nodes and the links between them track A linear or angled pattern of data that is written on a tape surface transfer rate See data transfer rate U Ultra160 LVD SCSI interface See Small Computer Systems Interface uniform resource locator URL The address of an item on the World Wide Web It includes the protocol followed by the fully qualified domain name sometimes called the host name and the request The web server typically
176. the drive automatically customizes each read write data channel to compensate for variations in such things as the recording channel s transfer function the media and characteristics of the drive head Data Cartridge Capacity Scaling The SET CAPACITY SCSI command enables a customer to capacity scale a data cartridge to enable faster random access As an example a customer could capacity scale a data cartridge to 20 of its normal length which improves the average access time by almost a factor of 5 however it also reduces the native capacity of the tape accordingly for example capacity of 800 Gb will be reduced to 160 Gb Encryption IBM System Storage TS2340 Tape Drive supports host Application Managed Encryption AME using T10 encryption methods for SAS drives only Encryption is not supported on the Ultral60 SCSI drive Data encryption is supported with LTO Ultrium 4 Data Cartridges only 1 4 152340 3580 Models L43 and 43 The encryption enabled drive contains the necessary hardware and firmware to encrypt and decrypt host tape application data Encryption policy and encryption keys are provided by the host application and there is no encryption setup required or available for this drive A drive digital certificate is installed at manufacturing time Each drive receives a unique serial number and certificate The T10 Application may validate each drive instance by checking the drive s digital certificate Applica
177. the firmware download and update The Status Light becomes solid green after the firmware download and update are complete Updating the Firmware with an FMR Tape Cartridge Attention SCSI drives and SAS drives require different firmware images To update the drive s firmware from an FMR tape cartridge 1 Create an FMR tape see Function Code 3 Create FMR Tape on page B 5 A single FMR tape can be used to update multiple drives if the drives are the same drive type e g LTO Gen4 and host interface e g SCSI SAS 2 Update the drive firmware see Function Code 2 Update Drive Firmware from FMR Tape on page B 4 After updating the drive firmware the FMR tape can be used as a data cartridge by using the Unmake FMR Tape function see Function Code 8 Unmake FMR Register for My Support My Support registration provides e mail notification when new firmware levels have been updated and are available for download and installation To register for My Support visit the web at http www ibm com support mySupport Chapter 2 Installation 2 9 2 10 152340 3580 Models L43 and 43 Chapter 3 Operating the Drive Operating the drive involves using the following front panel items e Power Button e Single character Display SCD e SCD Dot e Status Light e Unload Button Power Button The Power Button is a push button that turns the tape drive on or off The button is located on the fron
178. tic succeeds the error was temporary e If another tape drive is not available insert a scratch data cartridge into the unit and run Function Code 1 Run Drive Diagnostics on page B 3 If the diagnostic fails replace the tape drive If the diagnostic succeeds discard the cartridge If the problem occurs with multiple tape cartridges run Function Code 1 Run Drivel Tf the Ta Tails replace the tape drive e If the diagnostic succeeds run Function Code Hi Test Head on page Ba If the diagnostic fails replace the tape drive If the diagnostic succeeds replace the cartridges that caused the problem The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode Appendix A Error Codes and Messages A 3 Table A 1 Error codes on the Single character Display continued To clear error and cycle power press the Unload Button for ten seconds A drive dump will be created Error Code Cause and Action 1 l Media error The tape drive determined an error occurred because of a faulty tape cartridge or an invalid tape cartridge Ensure the tape cartridge is the correct media type e Ultrium 1 tape cartridges are not supported in Ultrium 4 tape drives e Drive will not accept an expired Cleaning Cartridge e Drive will not accept a WORM cartridge when running diagnostic tests in Maintenance Mode e Drive will not write over existin
179. tion B 1 tape drive B 3 test cartridge B 10 Test Head B 12 Write Performance Test 2 4 B 11 Display SCD dot 3 1 single character 3 1 Domain validation 1 6 Double transition clocking 1 6 Drive description 1 1 features 1 1 front panel 1 2 removing F 1 replacing F 15 SAS rear panel 1 3 specifications 1 7 Drive dump capturing 5 1 copying to tape B 6 forcing B 6 Drive head cleaning 3 5 E Encryption 1 4 Environmental conditions 4 8 Environmental Notices xi Error code log clear B 10 display B 9 Error codes A 1 F Fast Read Write Test B 13 Features D 1 Features of drive 1 1 Feedback Comments sending ix sending ix Fibre Channel attachment requirements 1 5 Firmware determining level 5 1 updating 2 8 using FMR tape 2 9 Firmware continued updating continued using ITDT Tool 2 8 using SCSI interface 2 8 FMR tape create B 5 unmake B 8 update firmware B 4 G grounding diagram xii Insert Cartridge B 10 Installation 2 1 Internal drive relacing F 15 removing F 2 L Labels bar code 4 4 guidelines for using 4 5 ordering 4 19 Load Unload Test B 14 Location rules 2 3 M Maintenance create FMR tape B 5 update firmware with FMR tape B 4 Maintenance Function selecting function B 1 unmaking an FMR tape B 8 Maintenance Mode entering B 2 exiting B 3 Media 4 1 capacity scaling 1 4 cartridge compatibility 1 3 inserting 3 4 mid tape recovery 3 5 removing 3 5 resolving problems 5 6 Message codes A
180. tion managed encryption is supported on AIX Windows Server 2003 Linux and Solaris Encryption requires the latest device drivers available on the ftp down load site ftp ftp software ibm com storage devdrvr For more details see the IBM Tape Device Drivers Encryption Support documentation and the IBM LTO Ultrium Tape Drive SCSI Reference documentation Supported Servers and Operating Systems To determine the latest supported attachments visit the web at ihtzps oriver ibmicametoranelitoland look for the System Storage interoperability information For specific instructions about attaching the drive see Chapter 2 Supported Device Drivers Device drivers enable the drive to interact with a variety of servers To properly install an IBM device driver if required refer to the IBM Ultrium Device Drivers Installation and User s Guide For applications that use other device drivers see the application s documentation to determine which drivers to use IBM maintains the latest levels of device drivers and driver documentation for the drive on the Internet You can access this material by performing one of the following procedures Note If you do not have Internet access and you need information about device drivers contact your Marketing Representative e Using a browser type one of the following http www ibm com storage ftp ftp software ibm com storage devdrvr ftp 207 25 253 26 storage devdrvr
181. tional Features Replacement Parts Power Cords Types of Receptacles Appendix E Installing a 19 inch Rack Mount Kit iV TS2340 3580 Models L43 and 43 5 1 52 n52 O53 5 4 5 4 5 4 5 6 5 6 5 6 s67 A 1 B 1 B 2 B 3 B 3 B 4 B 5 B 6 B 7 B 8 BI B 10 B 10 B 10 B 11 B 12 B 13 B 14 B 15 B 16 D 1 D 1 D 2 D 6 E 1 Rack Safety Verify Kit Contents Tools Required Installing the Shelf Removing the Shelf from the Rack Appendix F Servicing the Drive Removing the Internal Drive Step 1 Remove the Cover Step 2 Remove the Internal Drive Manually Removing a Tape sean Before You Begin Recommended Tools Beginning Procedure Tape Spooled Off Supply Reel Tape Pulled from or Broken near Leader Pin Tape Broken in Mid tape Tape Tangled along Tape Path No Apparent Failure or Damage to Tape Replacing the Internal Drive Step 1 Replace the Internal Drive Step 2 Replace the Cover Notices Trademarks gt Electronic Emission Notices 3 Federal Communications Commission FCC Class A Statement Industry Canada Class A Emission Compliance Statement Avis de conformit la r glementation d Industrie Canada A European Union EU Electromagnetic Compatibility Directive Germany Electromagnetic Compatibility Directive Japan VCCI Class A ITE Electronic Emission Statement People s Re
182. trast with data cartridge clockwise In the direction that the hands of a clock rotate as viewed from the front command time out Following the issuance of a command a period of time during which it is determined that there is a bad connection between the server and the drive compression The process of eliminating gaps empty fields redundancies and unnecessary data to shorten the length of records or blocks configure To describe to a server the devices optional features and programs installed on the system contiguous Touching along a boundary or at a point core The light conducting central portion of an optical fiber The core is composed of material that has a higher index of refraction than the cladding the material that surrounds the core counterclockwise In a direction opposite to that in which the hands of a clock rotate as viewed from the front current The quantity of charge per unit of time Current is measured in amperes cycle power To apply and remove electrical power to a device within a short time span D data Any representations such as characters or analog quantities to which meaning is or might be assigned Glossary H 3 data cartridge A tape cartridge that is dedicated to storing data Contrast with cleaning cartridge data compression See compression data transfer rate The average number of bits characters or blocks per unit of time that pass between corresponding equipment
183. tus Light becomes solid ry Ll amber and appears in the SCD Note While in maintenance mode the drive does not accept SCSI interface commands Scroll through the maintenance functions press and hold the Unload Button for three seconds While in maintenance mode press the Unload Button once per second to increment the display characters by one When you reach the character of the diagnostic or maintenance function that you want see Appendix B Diagnostic and Maintenance Exit maintenance mode m ui Press the Unload Button once per second until displays Then press and hold the Unload Button for three seconds Maintenance mode is exited when the Status Light becomes solid green and the SCD becomes blank Chapter 3 Operating 3 3 Table 3 2 Functions that the Unload Button performs continued Unload Button Function How to Initiate the Function Force a drive dump part of the maintenance mode Attention If the drive detects a permanent error and displays an error code it automatically forces a drive dump also known as a save of the firmware trace If you force a drive dump the existing dump will be overwritten and data will be lost After you force a drive dump do not turn off the power to the drive or you may lose the dump data Choose one of the following procedures e If the drive is in maintenance mode Status Light is solid amber refer to Functio
184. ty See capacity medium A physical material in or on which data may be represented such as magnetic tape megabyte MB 1 000 000 bytes metal particle tape In the LTO Ultrium Tape Cartridge tape that uses very small pure metal particles rather than oxide coatings in the magnetic layer meter In the Metric System the basic unit of length equal to approximately 39 37 inches micrometer One millionth of a meter 000001 m Synonymous with micron Abbreviated as pm micron One millionth of a meter 000001 m Synonymous with micrometer Abbreviated as pm microsecond One millionth of a second 000001 s Abbreviated as ps millimeter mm One thousandth of a meter 001 m millisecond ms One thousandth of a second 001 s mm See millimeter Model T800 The version of the IBM LTO Ultrium 4 Tape Drive that uses the SCSI interface ms See millisecond multimode fiber An optical fiber that has a core that is large enough to propagate more than one electromagnetic wave of light The typical diameter is 62 5 micrometers N N A Not applicable TS2340 3580 Models L43 and S43 native storage capacity The amount of data that can be stored without compression on a tape cartridge native sustained data transfer rate See data transfer rate negotiated speed Defined by Fibre Channel Standards the algorithm that ensures the highest speed that is supported by both the drive and the port to which it att
185. umber LTO123 and bar code are printed on the label Guidelines for Using Bar Code Labels Apply the following guidelines whenever using bar code labels e Use only IBM approved bar code labels on cartridges to be used in an IBM tape library e Do not reuse a label or reapply a used label over an existing label e Before you apply a new label remove the old label by slowly pulling it at a right angle to the cartridge case Chapter 4 Using Ultrium Media 4 5 e Use peel clean labels that do not leave a residue after being removed If there is glue residue on the cartridge remove it by gently rubbing it with your finger Do not use a sharp object water or a chemical to clean the label area e Examine the label before applying it to the cartridge Do not use the label if it has voids or smears in the printed characters or bar code a library s inventory operation will take much longer if the bar code label is not readable e Remove the label from the label sheet carefully Do not stretch the label or cause the edges to curl S ci the label within the recessed label area see J in Figure 4 1 on page 4 1 e With light finger pressure smooth the label so that no wrinkles or bubbles exist on its surface e Verify that the label is smooth and parallel and has no roll up or roll over The label must be flat to within 0 5 mm 0 02 in over the length of the label and have no folds missing pieces or smudges e Do not place other ma
186. w noise low power and low amplitude electrical signaling system that enables data communication between a supported server and the drive LVD signaling uses two wires to drive one signal over copper wire The use of wire pairs reduces electrical noise and crosstalk LTO See Linear Tape Open LTO cartridge memory LTO CM Within each LTO Ultrium Data Cartridge an embedded electronics and interface module that can store and retrieve a cartridge s historical usage and other information LTO CM See LTO cartridge memory LTO DC See LTO Data Compression LTO Data Compression LTO DC A method that compresses a server s data before the drive writes it to tape LTO DC detects but does not recompress or test record boundaries and file markers which are encoded as control symbols It also allows switching between compression and no compression within the data stream which prevents data from expanding when the drive compresses random or encrypted data LVD See Low Voltage Differential m See meter Glossary H 9 H 10 magnetic tape A tape with a magnetizable surface layer on which data can be stored by magnetic recording maintenance mode The state of operation in which the drive must be before it can run diagnostics verify write and read operations verify a suspect tape cartridge update its own firmware and perform other diagnostic and maintenance functions MB See megabyte media The plural of medium media capaci
187. with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A Emission Compliance Statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe A est conform a la norme NMB 003 du Canada European Union EU Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate
188. y authorized IBM Business Partner by specifying Machine Type 3589 Model 006 Specify VOLSER characters you want IBM LTO Ultrium 200 GB Data Cartridge Order VOLSER labels separately see Code Labels IBM LTO Ultrium 100 GB Data Cartridge Order VOLSER labels separately see Code Labels Order the cartridge from your IBM Sales Representative or any authorized IBM Business Partner by specifying Machine Type 3589 Model 007 Order as part number 08L9120 through an IBM authorized distributor IBM LTO Ultrium Cleaning Cartridge universal cleaning cartridge for use with Ultrium 1 Ultrium 2 and Ultrium 3 drives VOLSER labels are included Order as part number 35L2086 through an IBM authorized distributor Leader Pin Reattachment Kit Order as part number 08L9129 through an IBM authorized distributor Manual Rewind Tool Order as part number 08L9130 through an IBM authorized distributor To find the closest IBM authorized distributor visit the web at http www ibm com storage media or call 1 888 IBM MEDIA Ordering Bar Code Labels The IBM System Storage TS2340 Tape Drive does not require cartridge bar code labels However if you use your data cartridges or cleaning cartridges in an IBM tape library product you may need cartridge bar code labels if your tape library product requires them You can order these labels separately from the IBM Data Cartridges and Cleaning Cartridges Chapter
189. ystem or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock D004 2 2 152340 3580 Models L43 and 43 Set the SCSI ID SCSI Drive Only The SCSI ID is a unique address that identifies the unit to the server To set the SCSI ID 1 Refer to the following notes and decide what ID to assign to the unit Note a The range of SCSI IDs is 0 through 15 The priority of SCSI IDs is 7 6 5 4 3 2 1 0 15 14 13 12 11 10 9 8 b Do not select an ID that is already in use by any device on the SCSI bus c Do not select the SCSI ID of the SCSI host adapter card The priority of this ID is usually higher than any device on the SCSI bus Generally the SCSI ID for the host adapter is set to 7 2 a the SCSI address switch on the rear panel see in 1 2 3 With a small pointed object such as a ballpoint pen press the or push button until the ID that you want displays on the switch Attention If the SCSI ID is changed after installation cycle power turn it off then on again to activate the new SCSI ID Position the Tape Drive Position the unit so it is convenient to the server The only restrictions are the length of the power cord and the length of the cable to the server Recommended locations are e Away from high traffic areas especially if the floor is carpeted e Out of pri

TS2340 (3580) Models L43 and S43

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