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B064 /B140 /B246 /D052 Service Manual

1. SC No Symptom Possible Cause 817 B Monitor Error This is a file detection and e OS Flash ROM data defective change electronic file signature check the controller firmware error when the boot loader s SD card data defective use another SD attempts to read the self card diagnostic module system kernel or root system files from the OS Flash ROM or the items on the SD card in the controller slot are false or corrupted Error Codes Code Meaning 0x0000 0000 BIOS boot error 0x0000 0001 Primary boot start load error 0x0000 0002 Secondary boot load error Boot3 Elf 0x0000 0003 Self diagnostic module error Diag Elf 0x0000 0004 Kernel start error Netbsd 0x0000 0005 Root file system file read error Rootfs Oxffff ffff Other error Example Data in the self diagnostic module system kernel or root system files are corrupted or do not exist in OS flash ROM or on the SD card Files in the self diagnostic module kernel or root file system on the SD card have been falsified or altered e Before discarding the SD card try to update the data on the card If the error occurs again the card may be defective e Be sure to use an SD card that contains the correct electronic signature eg 25 30 E kv Symptom Possible Cause Watchdog error While the system program is System program defective switch off on running a bus hold or interrupt or change the controller fir
2. SC No Symptom Possible Cause 545 A Fusing lamp overheat error 2 After hot roller reaches the warm e Fusing thermistor out of position up temperature the fusing lamps continued full capacity output for 55 s without the hot roller rotating for a total of 45s Zero cross signal malfunction One of the following conditions is e Noise on the ac power line detected 10 times e When the main switch is on the frequency measured by the number of zero cross signals for 500 ms is larger than 66Hz or smaller than 45 Hz The interval between one zero cross signal and the next is 7 5 ms or shorter 3 times consecutively for 500 ms Web end detected 5 times within e Web end requires replacement 500 ms and web motor continues to e Web end sensor defective rotate 40 s If web end is detected l l for another 400 ms then the SC is Note After replacing the web with a new logged one reset SP1902 001 to 0 to release SC550 590 D Toner collection motor error The toner collection motor sensor e Toner collection motor defective output does not change for 3 e Motor drive defective seconds while the toner collection e Toner collection motor sensor connector motor is on defective e Motor overload 599 D 1 bin Exit Motor Error should only occur in Japanese models Trouble Shooting The transport lock sensor output e Motor overload does not change within 300 ms e Motor drive defective after the motor
3. Scanner home position error 4 The scanner home position sensor e BCU SDRB Scanner Driver Board does not detect the off condition defective during original scanning e Scanner motor defective e Harness between BCU SDRB scanner motor disconnected e Scanner HP sensor defective e Harness between scanner HP sensor and BCU disconnected e Scanner wire timing belt pulley carriage installed incorrectly 143 C SBU auto adjust error Automatic adjustment of the SBU e Exposure lamp defective fails when the machine is switched e Exposure lamp regulator defective on e Harness between exposure lamp and lamp regulator is disconnected e White plate installed incorrectly or is dirty e Scanning mirrors of the exposure unit are dirty or out of position SBU board defective e VIB board defective Harness between SBU VIB disconnected Harness between VIB BCU disconnected 144 D SBU transmission error After the SBU switches on the e SBU defective BCU detects one of the following e VIB defective conditions on the SBU e Harness 40 pin shielded between the e 1s after power on the SYDI SBU VIB is disconnected signal does not go high even e Harness shielded cable between the after 1 retry VIB BCU is disconnected e 1s after power on the SYDI signal goes high but the SBU ID could not be read after 3 attempts 165 Copy data security unit error B828 B246 D052 The copy data security option is e Copy
4. SC200 Exposure 202 Polygon mirror motor error 1 Timeout at ON B246 D052 The polygon mirror motor unit did e The polygon mirror motor PCB connector not enter Ready status within 20 is loose broken or defective sec after the motor was turned on e Polygon mirror motor PCB defective or within 20 sec after the speed of e Polygon mirror motor defective rotation was changed e IPU defective 203 Polygon mirror motor error 2 Timeout at OFF B246 D052 The polygon mirror motor did not e The polygon mirror motor PCB connector leave Ready within 3 sec after is loose broken or defective the motor was switched off The e Polygon mirror motor PCB defective XSCRDY signal did not go HIGH e Polygon mirror motor defective inactive within 3 sec e IPU defective 204 Polygon mirror motor error 3 XSCRDY signal error B246 D052 The polygon mirror motor Ready e Electrical oise interference on the line signal went inactive HIGH while with the motor signals the motor was operating at normal e Polygon mirror motor PCB connector speed even though the motor was loose broken defective neither switched off nor was there a e Polygon mirror motor PCB defective request for a change in speed e Polygon mirror motor defective 205 Polygon mirror motor error 4 Unstable timeout B246 D052 The Ready signal XSCRDY was e Electrical noise on the line with the motor detected as unstable for more than signals 20 sec while the polygon mirror e Polygo
5. During drum potential sensor Potential sensor defective calibration when 100V is applied Potential sensor harness disconnected to the drum the output value is out Potential sensor connector defective or of the prescribed range disconnected BCU defective OPC connector defective e Development power pack defective During drum potential sensor Potential sensor defective calibration when 800V is applied Potential sensor harness disconnected to the drum the output value is out Potential sensor connector defective or of the prescribed range disconnected BCU defective OPC connector defective e Development power pack defective During drum potential sensor Potential sensor defective calibration when VL is adjusted the Potential sensor harness disconnected pattern surface potential VL pattern Potential sensor connector defective or is not within range OV 400V VL disconnected is the potential after exposing a BCU defective white pattern OPC connector defective Charge corona power pack defective Development power pack defective No laser writing signal F GATE error 1 The laser writing signal F GATE e IPU board defective for the IPU does not go LOW within e PCI bus between controller board IPU 60 s board defective B064 Series B140 Series 4 16 SM 1B246 Series D052 Series B064 SERIES SERVICE MODE e IPU board defective Polygonal mirror motor error 2 The ready signal does not go high Harness bet
6. Upper Exit Sensor Paper Late Upper Exit Sensor Paper Remains Paper Fold Motor Lock Lower Stopper Motor Lock Upper Stopper Motor Lock No Location Related SC Code 169 Paper Feed Sensor Paper Late 170 Paper Feed Sensor Paper Remains 171 Fold Timing Sensor Paper Late 172 Fold Timing Sensor Paper Remains 173 Leading Edge Exit Sensor Paper Late 174 Leading Edge Exit Sensor Paper Remains 175 Upper Stopper Path Sensor Paper Late 176 Upper Stopper Path Sensor Paper Remains Lower Exit Sensor Paper Late 178 Lower Exit Sensor Paper Remains B064 Series B140 Series 4 80 B246 Series D052 Series SM B140 B246 D052 SERIES SERVICE MODE 4 3 5 ADDITIONAL SC CODES PRINTED IN SMC REPORT These codes are also used in the SMC report Codes that have the same number in this series are identified by an additional 4 digit hexadecimal number SC No Symptom Possible Cause 820 0001 TLB conversion store exception Unexpected error in CPU device error e Controller board defective 820 0002 TLB miss load exception error e Boot monitor or self diagnostic 820 0003 TLB miss store exception error program corrupted 820 0004 Read address exception error 820 0005 Write address exception error 820 0006 Command bus exception error 820 0007 Data bus
7. panel did not open for normal Controller board defective operation Operation panel harness disconnected or After normal startup defective communication with the controller stopped SM 4 57 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC700 Peripherals SC No Symptom Possible Cause 700 D ADF original pick up error 1 does not change after the pick up motor has turned on Pick up roller HP sensor signal D ADF bottom plate motor error s Bottom plate position sensor does not detect the plate after the bottom plate lift motor switches on to lift the plate Bottom plate HP sensor does not detect the plate after the bottom plate motor reverses to lower the plate Pick up roller HP sensor defective Pick up motor defective Timing belt slipping out of position ADF main board defective Bottom plate position sensor defective Bottom plate HP sensor defective Bottom plate motor defective ADF main board defective Finisher transport motor error The encoder pulse of the finisher transport motor does not change state high low within 600 ms and does not change after 2 retries Finisher transport motor defective Transport motor harness disconnected or defective Finisher main board defective Finisher jogger motor error e The finisher jogger HP sensor remains de activated for more 1 000 pulses when returning to home position The fi
8. B064 Series B140 Series 4 28 SM B246 Series D052 Series B064 SERIES SERVICE MODE SC800 Overall System SC No Symptom Possible Cause 800 D Video output transfer does not end K Video signal is sent to the engine but no command is received within the prescribed time from the engine to signal the end of transfer output all black Video input transfer does not end K e Controller board defective Video transfer is requested from the e Controller board defective scanner but no command is received within the prescribed time from the scanner to signal a response output all black Watchdog error Control error e System program defective e Controller board defective e Optional board defective Fatal kernel error Software defective Self diagnostic error CPU Unexpected external error or interrupt occurred e Controller board defective e Software defective ASIC timer interrupt and CPU timer interrupt are compared and found to be out of range Trouble Shooting Check performed when HDD is e HDD defective installed s HDD harness disconnected defective e HDD device busy for over 31 s e Controller board defective e After a diagnostic command is set for the HDD but the device remains busy for over 6 s s A diagnostic command is issued to the HDD device but the result is an error 823 C e The SUM of the MAC address e NIB board defective written in the SE
9. 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE 4 3 3 B140 B246 D052 SERIES SC CODE DESCRIPTIONS Important If a problem concerns electrical circuit boards always disconnect then reconnect the connectors before replacing the PCBs If a motor lock error occurs first check the mechanical load before replacing motors or sensors When a Level A or B SC occurs while in an SP mode the display does not display the SC number If this occurs check the SC number after leaving the SP mode How to Read These Tables Most of the SC codes in these tables apply to both the B140 Series and B246 D052 Series machines However there are some differences These differences are annotated e If an SC code applies to the B140 Series machine only this SC will be marked B140 to the right of the number If an SC code applies to the B246 D052 Series machine only this SC will be marked B246 D052 If there is neither a B140 nor B246 notation the SC code applies to both machines Pay special attention to the B140 B246 Duplicated Number notation The same number SC codes exist in both machines but the meaning is different B064 Series B140 Series 4 40 SM 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC100 Scanning System Exposure Lamp Error At trigger on the lamp was not e Exposure lamp defective detected on e Lamp regulator defective e Lamp regulator harness damaged disconnected
10. Download result failure 3 e Cycle the machine Module ID Operation panel or language download off on and re try Card No xx xx failed For this error sometimes the message may not be displayed 43 Download Error E43 Download result failure 4 e Cycle the machine Module ID Print download failed off on and re try Card No xx xx 44 Download Error E44 Download result failure 5 e Turn the machine The data targeted for the write operation could not be accessed Download invalid The source data for the update could not be authenticated Remote ROM update failure 1 The source data for the ROM update is corrupted because the machine is operating and an SC code has been issued Remote ROM update failure 2 The source data received for the ROM update is corrupted it failed a SUM check due to its abnormal length power off on e Set controller DIPSW 1 to ON to force the machine to write e f you cannot force the machine to write replace the controller board e Use the correct SD card e Turn the machine power off on and try again e Try again with the correct data no display Download result failure 6 The previous download in progress was cancelled e Do the download procedure again SM 4 5 B064 Series B140 Series 1B246 Series D052 Series eg 25 30 E ew OVERVIEW 4 1 4 JAM DETECTION SENSOR LOCATIONS The flashing portion of the jam position displ
11. SP5990 to read the history of the 10 most recent logged errors 2 If you press the zero key on the operation panel with the SP selection menu displayed you will see detailed information about the recently logged SC990 or SC991 including the software file name line number and so on 1 is the recommended method because another SC could write over the information for the previous SC Symptom Possible Cause Software error 4 Undefined An error not controlled by the e Software defective system occurred the error does e Turn the machine power OFF ON The not come under any other SC machine cannot be used until this error is code cleared SC994 C An error occurred because the e No action required because this SC does number of records exceeded the not interfere with operation of the limit for images managed in the machine service layer of the firmware This can occur if there if there are too many application screens open on the operation panel An application does not start after e Software bug the user pushed the correct key s ARAM or DIMM option necessary for the on the operation panel application is not installed or not installed correctly Register processing does not e Software bug operate for an application within e A RAM or DIMM option necessary for the 60 s after the machine power is application is not installed or not installed turned on Applications do not correctly start correctly all end abnormally
12. Stapler Unit 2 SC724 SC728 SC740 SC741 Folder Plate Motor SC739 Feed Out Belt Motor SC725 Punch Hole Motor SC729 B064 Series B140 Series 4 78 SM 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE Finisher B478 B706 Jam Codes No Location Related SC Code 141 Entrance Sensor 142 Proof Tray Exit Sensor 143 Exit Sensor 144 Staple Entrance Sensor 148 Upper Transport Motor 149 Shift Motor SC733 SC726 150 Jogger Fence Motor SC722 151 Shift Roller or Guide Plate Motor Stapler Unit SC732 SC736 SC724 SC738 SC740 SC741 Feed Out Belt Motor SC725 Punch Hole Motor SC729 145 Exit Sensor after jogging Z Fold Jogger Motor B706 Only Mailbox B471 Jam Codes No Location Related SC Code 161 Vertical Transport Sensor 1 CN201 162 Vertical Transport Sensor 2 CN204 163 Vertical Transport Sensor 3 CN209 164 Vertical Transport Sensor 4 CN2014 165 Vertical Transport Sensor 5 CN2019 Cover Interposer Tray B470 Jam Codes No Location Related SC Code 166 Feed or Pull out Sensor 167 Exit Sensor 168 Bottom Plate Position Sensor SC750 SM 4 79 B064 Series B140 Series 1B246 Series D052 Series eg 25 30 22 LE B140 B246 D052 SERIES SERVICE MODE Z Folding Unit B660 Jam Codes
13. disconnected Potential sensor connector defective or disconnected IOB defective OPC connector defective LD defective Potential sensor calibration error 5 During drum potential sensor calibration when 100V is applied to the drum the output value is out of the prescribed range Potential sensor defective Potential sensor harness disconnected Potential sensor connector defective or disconnected IOB defective OPC connector defective Development power pack defective 316 C Potential sensor calibration error 6 During drum potential sensor calibration when 800V is applied to the drum the output value is out of the prescribed range B064 Series B140 Series 4 46 B246 Series D052 Series Potential sensor defective Potential sensor harness disconnected Potential sensor connector defective or disconnected IOB defective OPC connector defective Development power pack defective SM B140 B246 D052 SERIES SERVICE MODE Potential sensor calibration error 7 During drum potential sensor calibration when VL is adjusted the pattern surface potential VL pattern is not within range OV 400V VL is the potential after exposing a white pattern D F GATE error The laser writing signal F GATE for the IPU does not go LOW within 60 s 321 e Potential sensor defective e Potential sensor harness disconnected e Potential sensor connector defective or disconnected s IOB defective e
14. e Dirty standard white plate e Scanner mirror dirty or out of position e Lens dirty out of position e SBU board defective 120 D Scanner home position error 1 The scanner HP sensor does not s BCU SDRB Scanner Driver Board detect the on condition during defective initialization or copying e Scanner motor defective e Harness between BCU SDRB scanner motor disconnected e Scanner HP sensor defective e Harness between scanner HP sensor and BCU disconnected e Scanner wire timing belt pulley carriage installed incorrectly 121 D Scanner home position error 2 The scanner HP sensor does not e BCU SDRB Scanner Driver Board detect the off condition during defective initialization or copying e Scanner motor defective e Harness between BCU SDRB scanner motor disconnected e Scanner HP sensor defective e Harness between scanner HP sensor and BCU disconnected e Scanner wire timing belt pulley carriage installed incorrectly The scanner home position sensor BCU SDRB Scanner Driver Board does not detect the on condition defective during original scanning Scanner motor defective Harness between BCU SDRB scanner motor disconnected Scanner HP sensor defective Harness between scanner HP sensor and BCU disconnected Scanner wire timing belt pulley carriage installed incorrectly eg 2 amp 30 E LE SM 4 41 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE
15. 4 communication break reception error During communication with the e Serial line connection unstable finisher trays the BICU received a e External noise on the line break Low signal BICU amp LCT communication timeout error After 1 data frame is sent to the e Serial line connection unstable LCT an ACK signal is not received e External noise on the line During communication with the e Serial line connection unstable within 100 ms and is not received after 3 retries BICU LCT communication break reception error During communication with the e Serial line connection unstable LCT the BICU received a break e External noise on the line Low signal B064 Series B140 Series 4 56 SM 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC650 NRS Modem Communication Error One of the following factors Check the following for a machine that is could be the cause of this error using Cumin NRS modem e In the User Tools check the e An error was returned during the dialup settings for the dial up user connection name and dial up password e A network was detected at startup e Modem has been s At startup the machine detected that the disconnected NIB was disabled or did not detect a e Modem board disconnected modem board NOTE For more details about this SC code error execute SP5990 to print an SMC report so you can read the error code The error code is not displayed on the operation panel Here is a li
16. 55 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC600 Data Communication SC No Symptom Possible Cause 610 D BICU amp ADF communication timeout abnormal D 620 D After 1 data frame is sent to the e Serial line connection unstable ADF an ACK signal is not received e External noise on the line within 100 ms and is not received after 3 retries BICU ADF communication break reception abnormal During communication a break e Serial line connection unstable Low signal was received from the e Harness disconnected or defective ADF BICU amp ADF communication command abnormal A command that cannot be e A software error result of an abnormal executed was sent from the main procedure machine to the ADF BICU amp ADF communication timeout error After 1 data frame is sent to the s Serial line connection unstable finisher MBX an ACK signal is not e External noise on the line received within 100 ms and is not received after 3 retries BICU amp Finisher communication break error finisher MBX the BICU received a e External noise on the line break Low signal from the finisher 624 D BICU Tray 1 4 communication timeout error After 1 data frame is sent to the e Serial line connection unstable trays an ACK signal is not received e External noise on the line within 100 ms and is not received after 3 retries BICU Tray 1
17. B246 Series D052 Series Upper tray paper height sensor defective Sensor harness disconnected defective Tray lift motor defective Finisher main board defective Tray lift motor overload SM B064 SERIES SERVICE MODE Symptom Possible Cause 727 B Finisher stapler rotation motor error The stapler motor switches on but the motor does not return to the home position within the prescribed number of pulses After 2 counts the SC is logged as a jam Finisher punch motor error The punch HP sensor does not activate within the prescribed time the punch motor turns on Stapler rotation motor defective Poor stapler rotation motor connection Stapler rotation sensor defective Finisher main board defective Rotation motor overload Punch HP sensor defective Sensor harness disconnected defective Punch motor defective Finisher main board defective Poor punch motor overload Finisher stapler movement motor error The stapler HP sensor does activate within the prescribed time after the stapler motor turns on and moves the stapler away from home position After 2 counts the SC is logged as a jam Finisher shift roller motor error The shift roller HP sensor does not activate within the prescribed time after the shift roller motor turns on After 2 counts the SC is logged as a jam Finisher lower tray lift motor error After the lift motor switches on to lift the tray paper height sensor 2 does no
18. Scanner motor defective e Harness between BCU SDRB scanner motor disconnected e Scanner HP sensor defective e Harness between scanner HP sensor and BCU disconnected e Scanner wire timing belt pulley carriage installation incorrect 121 D Scanner home position error 2 The scanner HP sensor does not e BCU SDRB Scanner Driver Board detect the off condition during defective initialization or copying e Scanner motor defective e Harness between BCU SDRB scanner motor disconnected e Scanner HP sensor defective e Harness between scanner HP sensor and BCU disconnected e Scanner wire timing belt pulley carriage installation incorrect The scanner home position sensor BCU SDRB Scanner Driver Board does not detect the on condition defective during original scanning Scanner motor defective Harness between BCU SDRB scanner motor disconnected Scanner HP sensor defective Harness between scanner HP sensor and BCU disconnected Scanner wire timing belt pulley carriage installation incorrect B064 Series B140 Series 4 12 SM B246 Series D052 Series B064 SERIES SERVICE MODE Symptom Possible Cause The scanner home position sensor BCU SDRB Scanner Driver Board does not detect the off condition defective during original scanning e Scanner motor defective e Harness between BCU SDRB scanner motor disconnected e Scanner HP sensor defective e Harness between scanner HP se
19. Series 4 84 SM B246 Series D052 Series OTHER PROBLEMS B064 B140 B246 D052 SERIES 4 4 3 FREQUENT PAPER JAMS If there are frequent paper jams check SP7504 in section 5 Service Tables If these locations have frequent jams do the procedures described below Symptom 1 Jams when paper is fed from a by pass tray that is not used frequently If the customer does not use the by pass tray frequently the rollers can become worn 1 Visually check the by pass tray pick up feed and separation rollers 2 If these rollers are paler than the rollers in paper trays that are more frequently used replace the rollers in the by pass tray NOTE For more details see 3 Replacement and Adjustment 3 11 12 By Pass Tray Rollers Symptom 2 Jams with noise from the paper feed unit eg 25 30 E LE A 1 Remove the paper feed unit For details see 3 Replace and Adjustment 3 11 8 Paper Feed Unit 2 Loosen screw A Push the motor B toward the tray side then tighten the screw A 4 Loosen screws C and D let the spring move the unit to the correct position then tighten the screws SM 4 85 B064 Series B140 Series 1B246 Series D052 Series OTHER PROBLEMS B064 B140 B246 D052 SERIES Symptom 3 Other 1 If none of the two symptoms 1 or 2 applies do this procedure 2 Use SP7504 to check the jam counts and find which SPs have high counts 3 From the table and illustration below fi
20. Symptom Possible Cause 352 C ID sensor error 3 For 2 s during the ID sensor pattern e ID sensor defective check the ID sensor pattern edge s ID sensor harness disconnected voltage is not 2 5V or the pattern e ID sensor connector defective edge is not detected within 800 ms amp BCU defective e Defect during ID sensor pattern writing e Charge power pack defective e ID sensor dirty 353 C ID sensor error 4 One of the following ID sensor e ID sensor defective output voltages is detected at ID e ID sensor harness disconnected sensor initialization s ID sensor connector defective e Vsg lt 4 0V when the maximum e BCU defective PWM input 255 is applied to the e Defect during ID sensor pattern writing ID sensor e Charge power pack defective s Vsg 2 4 0V when the minimum e ID sensor dirty PWM input 0 is applied to the ID sensor 354 C ID sensor error 5 20 s after the start of automatic s ID sensor defective adjustment Vsg cannot be adjusted e ID sensor harness disconnected to target 4 0 0 2V s ID sensor connector defective e BCU defective e Defect during ID sensor pattern writing e Charge power pack defective s ID sensor dirty 355 SM ID sensor pattern voltage error Drum potential sensor output is out of the target range 100 400V when reading the drum voltage for the ID sensor pattern 4 19 Drum potential sensor defective Drum potential sensor harness disconnected Drum potential sensor conne
21. V 210 230V Symptom at Power On FU1 2A 125V 6 3A 250V Anti condensation heater does not operate FU101 12A 125V 6 3A 250V No response FU103 6 3A 125V 6 3A 250V SC510 is displayed FU104 6 3A 125V 6 3A 250V Nothing displayed on LCD FU105 6 3A 125V 6 3A 250V Door Open is displayed 6 3A 125V 6 3A 250V ADF does not operate 6 3A 125V 6 3A 250V SC121 is displayed 6 3A 125V 6 3A 125V 6 3A 250V 6 3A 250V Finisher does not work Door Open is displayed 6 3A 125V 6 3A 250V SC510 is displayed 6 3A 125V 6 3A 250V Nothing is displayed on LCD 4 42 COMMON PROBLEMS Check Fusing Unit Problem Dirty Copies Jam Fusing Unit Fusing Unit Jam Fusing Unit Fusing Unit Jam Original ADF Lines black or white Around the Drum Misfeed Fusing Unit Fusing Unit Offset Fusing Unit Poor separation Transfer Belt Unit SC300 SC306 Around the Drum Inspect Clean Replace Pressure roller Hot roller Hot roller strippers Pick up paper feed separation rollers Cleaning blade cleaning brush Hot roller Hot roller Transfer belt transfer belt cleaning blade Charge corona wire charge corona grid charge corona wire cleaner Pick up paper feed separation rollers Transfer belt transfer belt cleaning blade Pressure roller Skew Original ADF Transfer Belt Unit Fusing Unit Toner on transfer belt Wrinkling B064 Series B140
22. a break copier is unstable disconnected or Low signal defective After installation of the device a e Device control board defective message alerts user to a backup e Device control board backup battery RAM error defective 635 B Key card counter device error 4 After installation of the device a e Device control board defective message alerts user to a battery e Device control board backup battery voltage abnormal error defective BCU gt Controller data transfer error 1 Data is sent from the BCU to the s The error is logged but the machine can controller but the transmission continue to operate causes a checksum error BCU lt gt Controller data transfer error 2 Data is sent from the BCU to the e The error is logged but the machine can controller but the transmission continue to operate causes a frame error Engine startup error e Engine does not respond within e BCU installation incorrect 30 s after power on e BCU defective e Engine down detected suddenly e Sudden communication reset occurred during power on and warmup between the BCU and the controller Controller startup error After power on the line between Controller stalled the controller and the operation Controller installed incorrectly panel does not open for normal Controller board defective operation Operation panel harness disconnected or After normal startup defective communication with the controller ceases GAVD Block 12 bus error The r
23. disabled NVRAM malfunction 876 Error occurred at power on Replace NVRAM with original NVRAM 5 Only the NVRAM was replaced with Replace HDD with original HDD an NVRAM from another machine If the error persists format the HDD with or SP5832 004 Only the HDD was replaced with an HDD unit from another machine 876 Cause unknown The error Contact Ricoh design section 99 occurred at power on or while the machine was operating SC No Symptom Possible Cause Electrical total counter error The total counter contains e NVRAM defective something that is not a number Mechanical total counter error The mechanical counter is not e Mechanical total counter defective connected e Mechanical total counter connector not connected F GATE signal error When the IPU has already received e Software defective the F GATE signal laser writing e BCU defective start trigger signal the IPU receives another F GATE signal Scanner image setting error The settings required for image e Software defective processing using the scanner are not sent from the IPU Printer image setting error The settings required for image e Software defective processing using the printer controller are not sent from the IPU B064 Series B140 Series 4 32 SM B246 Series D052 Series B064 SERIES SERVICE MODE SC No Symptom Possible Cause 955 D Memory setting error The settings that are required for e Software defe
24. exception error 820 0008 System call exception error 820 0009 Break exception error 820 000A Illegal command exception error 820 OOOB Potential sensor exception error 820 000C Overflow exception error 820 000D UTLB miss exception error 820 0010 Allocation O error 820 0011 Allocation 1 error 820 0012 Allocation 2 error 820 0013 Allocation 3 error 820 0014 Allocation 4 error 820 0015 Allocation 5 error 820 OOFF Non initialization allocation error e CPU defective e Local bus defective e Controller board defective 820 0601 Read address exception error e CPU device error 820 0602 Write address exception error e Controller board defective 820 0605 System call exception error 820 0606 Break point exception error 820 0607 Illegal command exception error Allocation 0 mask exception error CPU device error Allocation 1 mask exception error ASIC device error Allocation 2 mask exception error Controller board defective Allocation 3 mask exception error Allocation 4 mask exception error CPU timer 2 allocation set error CPU device error Controller board defective ASIC allocation error ASIC device error Controller board defective Peripheral device defective CPU master clock error CPU device error Error in CPU initialization data ASIC error Controller board defective SM 4 81 B064 Series B140 Series 1B246 Series D052 Series eg 2 amp 30 E LE B14
25. file error Single precision calculation error Exception error Double precision calculation error Exception mask error 822 3003 HDD timeout CPU device defective controller board defective CPU error controller board defective HDD defective HDD connector disconnected defective ASIC device error controller board defective 822 3004 Self diagnostic command error HDD defective 823 6101 MAC address SUM error 823 6104 PHY chip ID illegal PHY loopback error NIB PHY board defective Controller board defective NVRAM verify error 820 0808 TLB read miss error 826 1501 Clock error NVRAM defective Optional NVRAM defective 826 15FF RTC non detection error Incompatible NVRAM installed NVRAM battery defective 826 0201 Resident memory verify error Boost trap code CODE error Memory on controller board defective RAM DIMM defective Software storage error re install software Controller board defective ROM FS error ROM device error Forgery prevention error Forgery prevention chip defective Forgery prevention chip error Replace the controller ROM or RAM DIMM Option memory 0 verify error information error Option memory 0 configuration Controller board internal memory error RAM DIMM defective Verify error Loopback connector error controller board defective DMA verify error detection Lo
26. for 2 seconds while s Development motor defective the development motor is on 490 D Main fan abnormal The main fan motor lock signal e Too much load on the motor motor is goes high for 5 s while the fan is blocked by something on s Fan connector disconnected 495 D Toner recycling unit error Encoder pulse does not change for e Too much load on the drive mechanism 3 s after the main motor switches e Toner end sensor detective on disconnected Toner collection bottle error The toner collection bottle set e No toner collection bottle set switch remains off when the front e Poor connection on the switch connector door is closed Toner collection motor error The toner collection motor e Toner collection motor defective connector set signal remains off for e Motor connector disconnected 1s B064 Series B140 Series 4 20 SM B246 Series D052 Series B064 SERIES SERVICE MODE SC500 Feed Transport Duplexing and Fusing Systems SC No Symptom Possible Cause 501 Tray 1 lift malfunction e The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate e Paper height sensor actuator does not move away from the sensor for 4 counts Tray lift motor defective or disconnected Paper or other obstacle trapped between tray and motor Pick up solenoid disconnected or blocked by an obstacle e The lift sensor is not activated within 10 seco
27. is lowered the lower limit sensor does not come on for 18 s After lift begins the upper limit sensor does not switch on before the pick up solenoid switches on The paper end sensor switches on during lift and the upper limit sensor does not switch on for 2 5 s and a message prompts user to reset paper SM 4 21 B064 Series B140 Series B246 Series D052 Series B064 SERIES SERVICE MODE SC No Symptom Possible Cause 515 B Tandem rear fence motor error e The rear fence does not reach connection the return position within 10 s e Paper or other obstacle trapped between after the rear fence motor tray and motor switches on or does not return to e Motor mechanical overload the HP e Return sensor or HP sensor defective or e The HP sensor and return sensor dirty switch on at the same time Tandem side fence motor error The side fences do not reach the e Side fence motor defective or poor fully open or closed position within connection 2 seconds after the side fence Motor mechanical overload motor switches on Side fence positioning sensor defective or dirty One of the conditions is detected e Rear fence motor defective or poor 520 D Duplex jogger motor error 1 When the jogger fence moves to e Paper or other obstacle has jammed the home position the jogger HP mechanism sensor does not turn on even if the e Sensor connector disconnected or jogger fence motor has moved the defective jogger fenc
28. switches on SM 4 23 B064 Series B140 Series B246 Series D052 Series B064 SERIES SERVICE MODE SC600 Data Communication SC No Symptom Possible Cause 601 D Communication error between BCU and scanner unit 10 e BCU does not communicate with e Serial line connection unstable scanner unit within 0 8 s after e External noise on the line power on e BCU does not detect a break signal after connecting to scanner unit e Communication error detected 3 times D BCU ADF communication timeout abnormal After 1 data frame is sent to the e Serial line connection unstable ADF an ACK signal is not received e External noise on the line within 100 ms and is not received after 3 retries BCU gt ADF communication break reception abnormal 6 During communication a break e Serial line connection unstable Low signal was received from the e Harness disconnected or defective ADF D BCU ADF communication command abnormal An command that cannot be s A software error result of an abnormal executed was sent from the main procedure machine to the ADF 620 D BCU ADF communication timeout error finisher MBX an ACK signal is not e External noise on the line received within 100 ms and is not received after 3 retries BCU gt Finisher communication break error During communication with the e Serial line connection unstable finisher MBX the BCU received a e External noise on the
29. 0 B246 D052 SERIES SERVICE MODE SC No Symptom Possible Cause 820 0702 Command cache error e CPU cache defective e Controller board defective e Memory error insufficient speed 820 0709 Data cache error e CPU device error 820 070A Data cache clear error e Boot mode setting for CPU error e Controller defective e Insufficient memory 820 0801 TLB virtual address error e CPU device defective controller board 820 0804 TLB global error defective 820 0807 UTLB miss error 0808 TLB read miss error 820 0809 TLB write miss error 820 080A TLB mode file error 820 4002 Single precision calculation error e CPU error controller board defective 820 4003 Double precision calculation error 820 4004 Exception error 820 4005 Exception mask error e HDD defective i s HDD connector disconnected defective OE See Ee eed e ASIC device error controller board defective 822 3004 Self diagnostic command error e HDD defective 820 823 6101 MAC address SUM error e NIB PHY board defective 823 6104 PHY chip ID illegal e Controller board defective 823 6105 PHY loopback error 824 1401 NVRAM verify error e NVRAM defective 826 1501 Clock error e Optional NVRAM defective 826 15FF RTC non detection error e Incompatible NVRAM installed e NVRAM battery defective 8
30. 1394 I F e 1394 I F board defective e Controller board defective E USB driver is corrupted or has e USB connection incorrect become unstable and cannot be e Controller board defective used by the USB I F 860 HDD startup error at main power on e HDD is connected but a driver e HDD is not initialized error is detected e Level data is corrupted e The driver does not respond with e HDD is defective the status of the HDD within 30 s HDD re try failure At power on with the HDD detected e Harness between HDD and board power supply to the HDD is disconnected defective interrupted after the HDD is e HDD power connector disconnected awakened from the sleep mode the e HDD defective HDD is not ready within 30 s e Controller board defective Number of bad sectors exceeds allowed maximum The number of bad sectors on the e Execute 5832 001 to format the HDD and HDD in the area for storing images replace the bad sectors HDD exceeds 101 replacement is recommended because an HDD unit that generates bad sectors is probably of poor quality and performs poorly 863 D HDD data read failure The data written to the HDD cannot e HDD defective be read normally due to bad e Note If the bad sectors are generated at sectors generated during operation the image partition the bad sector information is written to NVRAM and the next time the HDD is accessed these bad sectors will not be accessed for read write operatio
31. 140 Series B246 Series D052 Series 4 60 Paper height sensor 1 or 2 defective Sensor harness disconnected defective Tray lift motor defective Finisher main board defective Tray lift motor overload SM B140 B246 D052 SERIES SERVICE MODE The pre stack motor starts but does not return to the home position within 400 pulses After 2 counts the SC is logged as a jam Motor does not return to the home position within 280 pulses immediately before or after pre stacking After 2 counts the SC is logged as a jam Jogger HP sensor defective Sensor harnesses disconnected defective Pre stack motor defective Finisher main board defective Pre stack motor overload Finisher paper exit guide plate motor error The paper exit guide plate motor starts but the paper exit guide plate HP sensor does not activate within 750 ms After 2 counts the SC is logged as a jam Trimmed staple waste hopper full Guide plate HP sensor defective Sensor harness disconnected defective Paper exit guide plate motor defective Finisher main board defective Guide plate motor overload The hopper that holds the waste e Staple waste hopper full from staple trimming is full e Staple waste sensor defective Finisher pressure plate motor error The pressure plate motor switches on but does not return to the home position within the prescribed time after 2 counts Finisher folder plate motor error The folder plate motor turns on but the pla
32. 26 0201 Resident memory verify error e Memory on controller board defective e RAM DIMM defective 828 0101 Boost trap code CODE error e Software storage error re install software e Controller board defective 828 0104 ROM FS error e ROM device error 828 0105 Forgery prevention error e Forgery prevention chip defective e Forgery prevention chip error e Replace the controller ROM or RAM DIMM 829 0301 Option memory 0 verify error e Controller board internal memory error 829 0302 Option memory 0 configuration e RAM DIMM defective information error 835 1102 Verify error e Loopback connector error controller board defective 835 110C DMA verify error e Loopback connector error e Controller board defective 835 1120 Loopback connector non e Loopback connector not set detection e Loopback connector error 836 1601 Font ROM 0 error e Controller board defective 837 1602 Font ROM 1 error 838 2701 Verify error B064 Series B140 Series B246 Series D052 Series 4 82 SM B140 B246 D052 SERIES SERVICE MODE SC No Symptom Possible Cause 853 D IEEE802 11b card startup error Not used 854 D IEEE802 11b card access error Not used 855 D IEEE802 11b card error Not used 856 D IEEE802 11b card connection board error Not used The address book in the hard disk is e Data corruption accessed An error is detected in e Defective hard disk the address book d
33. 41 The read write check done for e Memory device defective resident RAM on the mother e Replace the mother board board could not be done correctly 50B1 Could not initialize or read the bus e Bus connection defective loose connection e SSCG defective e Replace the mother board pe ms e Bus connection loose defective incorrect e SSCG defective e Replace the mother board 834 D Self diagnostic error 9 Optional Memory RAMDIMM 5101 The write verify check for the e Controller defective optional RAM chip on the engine e Mother board defective mother board gave an error 850 8 namer O OOOO O O O OOOO S S SM 4 69 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC No Symptom Possible Cause e Duplicate IP addresses e IP address setting incorrect s Illegal IP address e NIB PHY board defective e Driver unstable and cannot be e Controller board defective used on the network 851 B IEEE 1394 I F error Driver setting incorrect and cannot e NIB PHY LINK module defective be used by the 1394 I F change the Interface Board e Controller board defective 853 B Wireless LAN Error 1 During machine start up the e Wireless LAN card missing was machine can get access to the removed board that holds the wireless LAN but not to the wireless LAN card 802 11b or Bluetooth 854 B Wireless LAN Error 2 During machine operation the e Wireless LAN
34. Check Displays the signals received from sensors and switches Refer to the detailed tables in Section 5 Service Tables SP5804 Output Check Switches electrical components one by one for testing Refer to the detailed tables in Section 5 Service Tables SP5990 SMC Printout Prints the SMC Report Some SC codes logged SPs are shown only in the SMC Report and do not show on the operation panel display SP7801 ROM Version Display Displays the version number of the main machine and connected peripherals SP7832 Self Diagnostic Result Execute this SP to display a list of Display error codes No errors have occurred if nothing is displayed SP7911 B064 Firmware Version Displays the current numbers of all SP7801 r versions of the firmware in the system SP7990 B064 Status of Issued SC Execute to display the following SP7403 B140 B246 information about the most recently issued SC 1 Source file name 2 SC number 3 Result NOTE For more information about these and other SP codes see 4 Service Tables B064 Series B140 Series 4 2 SM B246 Series D052 Series 4 1 3 DOWNLOAD ERROR CODES OVERVIEW Display Details Recovery 01 Reboot after Controller ROM update error 1 Use the correct card card insert E01 When the update break data is stored T in NVRAM the break module Module ID information and the decompression Card No xx xx module capable of writing do not match 02 Downlo
35. EP ROM for the e Controller board defective MAC address is calculated and compared with the stored SUM and judged NG There is a format error in the MAC address stored in the SEEP ROM for the MAC address A loopback error occurs on the PHY chip of the NIB 824 C Self diagnostic error NVRAM NVRAM device is damaged e Controller board defective 825 C Self diagnostic error NVRAM option Optional NVRAM is installed buta e Incorrect NVRAM installed write verify error occurred SM 4 29 B064 Series B140 Series B246 Series D052 Series B064 SERIES SERVICE MODE SC No Symptom Possible Cause 826 C Self diagnostic error NVRAM option NVRAM The difference between the 1 s e NVRAM defective measured for RTC in the NVRAM e NVRAM installed incorrectly and the 1 s timeout of the CPU is out of range or the NVRAM is not detected The write verify check for the RAM e Controller board defective mounted on the board resulted in e RAM defective an error 828 C Self diagnostic error ROM e Measuring the CRC for the boot e Software defective monitor and operating system e Controller board defective program results in an error e ROM defective e Acheck of the CRC value for ROMFS of the entire ROM area results in an error Self diagnostic error RAM option e Awrite verify check of the RAM e Controller board defective mounted on the board results in e RAM defective a error e The S
36. OPC connector defective e Charge corona power pack defective e Development power pack defective B140 Only e PCI bus between controller board BICU board defective Laser synchronization detector error B140 Only After the polygon motor reaches standard rotation speed and the LD unit fires for 500 ms the laser synchronization detector does not e Harness between detector and I F disconnected or damaged e Detector is installed incorrectly e Detector board is defective generate a signal 335 D Polygon mirror motor error 1 e IPU board defective e BICU board defective B140 Only The ready signal does not go low within 20 s after the polygon mirror motor turns on or changes speed The ready signal does not go high within 20 s after the polygonal mirror motor turns off The XSCRDY signal goes high while the polygon mirror motor turns on even though there was no request to either turn off the motor or change the motor speed While the polygon motor is rotating the XSCRDY signal goes high during exposure SM 4 47 e Harness between I F and polygon motor disconnected or defective e Polygon motor or polygon motor driver defective e IPU board defective e Harness between I F and polygon motor disconnected or defective e Polygon motor or polygon motor driver defective s IPU board defective e Noise on the line where the polygon ready signal XSCRDY is transmitted e Harness between the po
37. PD value of the entire RAM DIM is incorrect or cannot be read Note RAM is not in use so the result is not displayed on the operation panel 835 C Self diagnostic error Centronic device e Loopback connector is e Controller board defective connected but check results in e Centronic loopback connector not an error connected correctly e Loopback connector is e Centronic loopback connector defective connected but DMA data error detected e Centronic loopback connector is not connected for detailed self diagnostic test 836 C Self diagnostic error Font ROM A device exists in the font area but e Font device defective it contains corrupted data C Self diagnostic error Font ROM option A device exists in the font area but e Font device defective it contains corrupted data Self diagnostic error Clock Generator Setup data is read from the clock e Controller board defective generator via the I2C bus but differs from the prescribed value Net I F error e Duplicate IP addresses s IP address setting incorrect e Illegal IP address e NIB PHY board defective e Driver unstable and cannot be e Controller board defective used on the network B064 Series B140 Series 4 30 SM B246 Series D052 Series Rev 04 2008 B064 SERIES SERVICE MODE SC No Symptom Possible Cause 851 B IEEE 1394 I F error EEE setting incorrect and cannot e 1394 I F connection incorrect be used by the
38. SC876 More Information If the error persists after doing the procedure described in the table above do this procedure Switch the machine OFF remove the HDD and then switch the machine ON Do SP5801 019 then switch the machine OFF Install the HDD again and switch the machine ON Do SP5832 004 Cycle the machine OFF ON Do SP9730 002 and set to 1 ON Do SP9730 003 and set to 1 ON Do SP9730 004 and set to 1 ON Cycle the machine OFF ON W GODU EG M A B064 Series B140 Series 4 76 SM 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE 4 3 4 JAM CODES Here are lists of SC codes that are printed in the SMC report they do not appear on the operation panel display Main Unit Paper Jam Errors No Check In Failure No Check Out Failure Paper Does Not Arrive Paper Remains 1 Initial Jam Power On 3 Tray 1 feed sensor 53 Tray 1 feed sensor 4 Tray 2 feed sensor 54 Tray 2 feed sensor 5 Tray 3 feed sensor 55 Tray 3 feed sensor 6 Tray 4 feed sensor Japan Only 56 Tray 4 feed sensor Japan Only 7 LCT feed sensor 57 LCT feed sensor 8 Transport sensor 1 58 Transport sensor 1 9 Transport sensor 2 59 Transport sensor 2 10 Transport sensor 3 60 Transport sensor 3 11 Transport sensor 4 Japan Only 61 Transport sensor 4 Japan Only 12 Relay sensor 62 Relay sensor 13 Registration sensor 63 Registration sensor 14 Fu
39. Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE Potential sensor calibration error 2 During drum potential sensor calibration the drum potential sensor output voltage does not meet specification when test voltages 100V 800V are applied to the drum Potential sensor defective Potential sensor harness disconnected Potential sensor connector defective or disconnected IOB defective OPC connector defective Development power pack defective 312 C Potential sensor calibration error 3 During drum potential sensor calibration when adjusting the drum potential VD the drum potential sensor detects VD higher than VG grid voltage Or When adjusting VD drum surface potential of black areas after exposure even after 5 adjustments of VG charge corona grid potential VD could not be set in the target range 800 10 VL 130V Potential sensor calibration error 4 Potential sensor defective Potential sensor harness disconnected Potential sensor connector defective or disconnected IOB defective OPC connector defective Development power pack defective Charge corona unit worn out dirty During drum potential sensor calibration when adjusting the drum potential VH for LD power adjustment the first time the VH pattern is made the drum potential sensor detects that VH is more than 500V VH gt 500 VL 130 V Potential sensor defective Potential sensor harness
40. TROUBLESHOOTING OVERVIEW d TROUBLESHOOTING 4 1 OVERVIEW This section contains the troubleshooting procedures for the B064 Series B140 Series and B246 Series machines A full list of SC codes is given for each series When you do troubleshooting on a machine refer to the correct table e B064 Series SC Code Table Section 4 2 e B140 B246 D052 Series SC Code Table Section 4 3 Important The general information in this Overview section applies to the B064 Series B140 Series and B246 Series machines e Other Problems B064 B140 B246 D052 Series also applies to all the machines of these three Series eg 25 30 E LE SM 4 1 B064 Series B140 Series 1B246 Series D052 Series OVERVIEW 4 1 1 RECOVERY METHODS When an error occurs during downloading an error code is displayed on the operation panel e f the download procedure can be re started re start the download procedure e f the download procedure cannot be downloaded for other than the GW controller replace the board where the downloaded program is stored e f the download procedure cannot be downloaded for the GW controller set DIP SW 1 to ON Power the machine off and on to start the downloading program After downloading has completed set the DIP SW to OFF then power the machine off and on again 4 1 2 IMPORTANT SP CODES SP5802 Free Run Mode Execute this SP to force base engine to run in the free run mode for testing SP5803 Input
41. VRAM e Controller board defective socket damaged e NVRAM backup battery exhausted e NVRAM socket damaged 826 D Self diagnostic error 6 NVRAM option NVRAM 1501 The difference between the 1 e NVRAM defective s measured for RTC in the e NVRAM installed incorrectly NVRAM and the 1 s timeout of the CPU is out of range or the NVRAM is not detected 15FE Backup battery error Battery e The battery is attached permanently to is exhausted or not within the controller board Replace the rated specification controller board Self diagnostic error 7 ROM e Measuring the CRC for the boot e Software defective monitor and operating system e Controller board defective program results in an error e ROM defective e Acheck of the CRC value for ROMFS of the entire ROM area results in an error NOTE For more details about this SC 833 SC834 error execute SP5990 to print an SMC report so you can read the error code The error code is not displayed on the operation panel The additional error codes OF30 0F31 etc are listed in the SMC report Symptom Possible Cause 833 D Self diagnostic error 8 Engine I F ASIC OF30 ASIC Mandolin for system e ASCI Mandolin for system control is 0F31 control could not be detected defective After the PCI configuration the e Interface between North Bridge and device ID for the ASIC could not AGPI is defective eg 25 30 E ew be checked e Replace the mother board OF
42. ad Error E02 Controller ROM update error 2 Cycle the machine Power off on Error occurs during ROM update off on to rewrite program initialization 03 Download Error E03 Controller ROM update error 3 Cycle the machine Power off on The ROM for the write operation does not exist off on Install the missing ROM DIMM 04 Download Error E04 Power off on Controller ROM update error 4 GZIP data confirmation fails CRC value check Cycle the machine off on Set DIP SW 1 to ON and retry Replace RAM DIMM Replace controller board 05 Download Error E05 Power off on Controller ROM update error 5 Error occurs when writing to the device Cycle the machine off on Set DIP SW 1 to ON and retry Replace RAM DIMM Replace controller board eg 25 30 pg LE 06 Download Error E06 Power off on Controller ROM update error 6 CPU clock error Turn the machine power off on Set controller DIPSW 1 to ON to force the machine to write to ROM If you cannot force the machine to write replace the controller board 19 Download Error E19 Power off on Controller ROM update error 7 Schedule data is unclear Software defective 20 SM Down Error E20 Power Off On Download Error E21 Power Off On System error 1 SC991 The physical address cannot be mapped Software hardware is defective System error 2 SC991 There is not sufficie
43. am downloading B064 Series B140 Series 4 34 SM B246 Series D052 Series B064 SERIES SERVICE MODE 4 2 3 ADDITIONAL SC CODES PRINTED IN SMC REPORT Here is a list of SC codes that are printed in the SMC report but may not appear in the operation panel display Note that the codes that have the same number are identified by an additional 4 digit hexadecimal number SC No Symptom Possible Cause TLB conversion store exception Unexpected error in CPU device 820 0001 i error e Controller board defective 0002 TLB miss load exception error e Boot monitor or self diagnostic 820 0003 TLB miss store exception error program corrupted 820 0004 Read address exception error 820 0005 Write address exception error Command bus exception error 820 0007 Data bus exception error System call exception error 820 0009 Break exception error 820 000A Illegal command exception error 820 OOOB Potential sensor exception error 820 000C Overflow exception error 820 000D UTLB miss exception error 820 0010 Allocation O error 820 0011 Allocation 1 error 820 0012 Allocation 2 error 820 0013 Allocation 3 error 820 0014 Allocation 4 error 820 0015 Allocation 5 error 820 OOFF Non initialization allocation error e CPU defective e Local bus defective e Controller board defective 820 0601 Read address exception error e CPU device error Write address exce
44. at the correct time 5 Lower relay motor ON Relay sensor does not switch ON at the correct time 6 Vertical transport sensor OFF Relay sensor does not switch OFF at the correct time 7 Relay sensor ON Registration sensor does not switch ON at the correct time 8 Relay sensor OFF Registration sensor does not switch OFF at the correct time 9 Registration motor ON Fusing unit paper exit sensor does not switch ON at the correct time 10 Fusing unit paper exit sensor ON Exit unit entrance sensor does not switch ON at the correct time 11 Exit unit entrance sensor ON Paper exit sensor does not switch ON at the correct time 12 Registration motor OFF Paper exit sensor does not switch OFF at the correct time SM 4 7 B064 Series B140 Series B246 Series D052 Series OVERVIEW Transport Inverter Feed Out Face down Registration sensor Ao e o o Fusing unit paper exit sensor Exit unit entrance sensor Duplex entrance sensor Inverter exit sensor Paper exit sensor 1 From the registration sensor to the fusing unit exit jam detection is the same as face up feed out 2 Exit unit entrance sensor ON Duplex entrance sensor does not switch OFF at the correct time 3 Registration sensor OFF Duplex entrance sensor does not switch OFF at the correct time 4 Duplex entrance sensor ON Inverter exit sensor does not switch OFF at the correct time 5 In
45. ata address book e Defective software data is not read or data is not written into the address book NOTE To recover from the error do any of the following countermeasures Format the address book by using SP5 832 008 all data in the address book including the user codes and counters is initialized Initialize the user data by using SP5 832 006 and 007 the user codes and counters are recovered when the main switch is turned on Replace the hard disk the user codes and counters are recovered when the main switch is turned on 920 D Printer error eg 25 30 pg LE 870 B Address book data error The printer program cannot be Defective hardware continued Data corruption Defective software Net file error The management file for net files is Defective hardware corrupted net files are not normally Data corruption read Defective software Netfiles Jobs to be printed from the document server using a PC and the DeskTopBinder software Other system SCs The controller received an unknown Contact your product specialist SC code from the engine Network error The ASIC program of GW controller Defective ASIC cannot be continued Defective GW controller SM 4 83 B064 Series B140 Series B246 Series D052 Series OTHER PROBLEMS B064 B140 B246 D052 SERIES 4 4 OTHER PROBLEMS B064 B140 B246 D052 SERIES 4 4 1 BLOWN FUSE CONDITIONS Rating Fuse 115
46. atus of the exit guide sensor did not change at the prescribed time during operation of the exit guide e Exit guide open sensor loose broken defective e Exit guide motor defective e Finisher main board defective B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation 726 Finisher upper tray lift motor error The paper height sensor does not activate within the prescribed time after the upper tray lift motor turns on or the sensor remains on after the motor reverses to lower the tray B140 e Upper tray paper height sensor defective Sensor harness disconnected defective Tray lift motor defective Finisher main board defective Tray lift motor overload Front shift jogger motor error B703 B246 D052 The sides fences do not retract within the prescribed time after the shift jogger motor switches on The 1st detection failure issues a jam error and the 2nd failure issues this SC code e Shift jogger motor disconnected defective e Shift jogger motor overloaded due to obstruction e Shift jogger HP sensor disconnected defective eg 25 30 pg LE B140 B246 Duplicated Number See last bullet on page 4 3 3 for explanation The stapler motor switches on but the motor does not return to the home position within the prescribed number of pulses After 2 counts the SC is logged as a jam Stapler rotation motor defective Poor stapler rotation motor connectio
47. ay on the operation panel indicates the location of the paper jam then lights if any paper remains after jam removal However paper may remain in the paper path at locations other than where the jam was removed The illustration below shows the locations of the jam sensors T exit sensor Exit unit entrance sensor o unit paper exit sensor Hot roller Transfer belt Duplex entrance sensor Registration sensor Duplex inverter exit sensor gt Sa lt Relay sensor S E DP ee 878 8 o Transport sensor 1 K Reverse trigger roller ae Duplex transport gt sensors 1 2 3 Paper feed sensor 1 OO A I gt Transport sensor 2 Transport sensor 3 B064 Series B140 Series 4 6 SM B246 Series D052 Series OVERVIEW 4 1 5 TIMING CHARTS Feed Transport Feed Out Face up Paper feed motor gg A Paper feed sensor Vertical transport sensor Lower Relay motor Relay sensor 7 i 8 Registration sensor Registration motor Fusing unit paper exit sensor Exit unit entrance sensor eg 25 30 E kv Paper exit sensor 1 Paper feed motor ON Paper feed sensor does not switch ON at the correct time 2 Paper feed motor ON Vertical transport sensor does not switch ON at the correct time 3 Vertical transport sensor ON Paper feed sensor does not switch OFF at the correct time 4 Vertical transport sensor ON Vertical transport sensor does not switch OFF
48. back voltage is disconnected more than the set value 9 times e Charge corona harness defective This feedback voltage is used to e Charge corona power pack is defective update PWM for output control 305 D Charge corona wire cleaner error 1 arrive at the home position defective e Motor locked within 4 s after e Motor driver defective switching on or does not lock within 30 s e Motor locked within 10 s after reversing or does not lock within 30 s 306 C Charge corona wire cleaner error 2 o 2 Charge coronal motor is e Charge corona wire cleaner motor 2 disconnected The current at the connector is defective connected o E ew charge corona motor is detected less than 83 mA The charge cleaner pad does not e Charge corona wire cleaner motor NOTE When SC310 SC317 are logged the machine halts without displaying the SC number These SC codes log an abnormal condition at the potential sensor only when SP3901 Auto Process Control is set to on Symptom Possible Cause 310 Potential sensor calibration error 1 During drum potential sensor Potential sensor defective calibration the drum potential sensor Potential sensor harness output voltage does not meet disconnected specification when test voltages Potential sensor connector defective 100V 800V are applied to the drum or disconnected IOB defective OPC connector defective Development power pack defective SM 4 45 B064 Series B140
49. card missing was machine can get access to the removed board that holds the wireless LAN but not to the wireless LAN card 802 11b or Bluetooth 855 B Wireless LAN error 3 An error was detected on the wireless LAN card 802 11b or Bluetooth 856 B Wireless LAN error 4 An error was detected on the e Wireless LAN card defective wireless LAN card 802 11b or e PCI connector to the mother board Bluetooth loose The USB driver is not stable and e Bad USB card connection caused an error e Replace the controller board 860 B HDD startup error at main power on HDD is connected but a driver HDD is not initialized error is detected Level data is corrupted The driver does not respond HDD is defective with the status of the HDD within 30 s HDD re try failure e Wireless LAN card defective e Wireless LAN card connection incorrect At power on with the HDD e Harness between HDD and board detected power supply to the disconnected defective HDD is interrupted after the HDD e HDD power connector disconnected is awakened from the sleep mode e HDD defective the HDD is not ready within 30 s e Controller board defective B064 Series B140 Series 4 70 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE Symptom Possible Cause HDD data read failure The data written to the HDD e HDD defective cannot be read normally due to NOTE If the bad sectors are generated at bad sectors generated
50. ch paper loaded in tray NOTE B246 D052 At first the machine displays a message asking the operator to reset the tray This SC will not display until the operator has pulled the tray out and pushed it in 3 times If the operator cycles the machine off on before the 3rd opening and closing of the tray the 3 count is reset Tray 3 lift malfunction Tray lift motor defective or disconnected Paper or other obstacle trapped between tray and motor Pick up solenoid disconnected or blocked by an obstacle Too much paper loaded in tray NOTE B246 D052 At first the machine displays a message asking the operator to reset the tray This SC will not display until the operator has pulled the tray out and pushed it in 3 times If the operator cycles the machine off on before the 3rd opening and closing of the tray the 3 count is reset B064 Series B140 Series B246 Series D052 Series Trouble Shooting B140 B246 D052 SERIES SERVICE MODE Tray 4 lift malfunction e The lift sensor is not activated e Tray lift motor defective or disconnected within 10 seconds after the tray e Paper or other obstacle trapped between lift motor starts lifting the bottom tray and motor plate e Pick up solenoid disconnected or e When the tray lowers the tray lift blocked by an obstacle sensor does not go off within 1 5 e Too much paper loaded in tray SEC NOTE B246 D052 e Tray overload detected when the e At first the machine d
51. connector defective Development power pack defective Potential sensor defective Potential sensor harness disconnected Potential sensor connector defective or disconnected BCU defective OPC connector defective Development power pack defective B064 Series B140 Series 1B246 Series D052 Series B064 SERIES SERVICE MODE SC No Symptom Possible Cause 312 C Potential sensor calibration error 3 During drum potential sensor e Potential sensor defective calibration when adjusting the drum e Potential sensor harness disconnected potential VD the drum potential e Potential sensor connector defective or sensor detects VD higher than VG disconnected grid voltage e BCU defective Or e OPC connector defective When adjusting VD drum surface Development power pack defective potential of black areas after e Charge corona unit worn out dirty exposure even after 5 adjustments of VG charge corona grid potential VD could not be set in the target range 800 10 VL 130V Potential sensor calibration error 4 During drum potential sensor Potential sensor defective calibration when adjusting the drum Potential sensor harness disconnected potential VH for LD power Potential sensor connector defective or adjustment the first time the VH disconnected pattern is made the drum potential BCU defective sensor detects that VH is more than OPC connector defective SOOV LD defective VH gt 500 VL 130 V
52. ctive image processing using the memory are not sent from the IPU 964 D Printer ready error The print ready signal is not e Software defective generated for more than 17 seconds after the IPU received the print start signal the controller to the engine via the e BICU defective PCI bus the transfer does not end e BICU controller disconnected within 15 s After a data transfer begins from e Controller board defective the engine to the controller via the e BICU defective PCI bus the transfer does not end e BICU controller disconnected within 3 s 986 D Value of setting for software write parameter incorrect The write parameter received by e Controller board defective the write module at the beginning of e BICU defective the setting table is NULL e BICU controller disconnected Software performance error The software performs an e Software defective re boot unexpected function and the program cannot continue Software capable of looping cannot continue The software performs an e Software defective re boot unexpected function and the program cannot continue However unlike SC990 recovery processing allows the program to continue After a data transfer begins from e Controller board defective T In order to get more details about SC990 and SC991 1 Execute SP7403 or print an SMC Report SP5990 to read the history of the 10 most recent logged errors 2 If you press the zero key o
53. ctor defective IOB defective Defect during ID sensor pattern writing Charge power pack defective Charge corona wire dirty eg 2 amp 30 E LE B064 Series B140 Series 1B246 Series D052 Series B064 SERIES SERVICE MODE SC400 Image Development System 2 SC No Symptom Possible Cause 401 D Transfer output abnormal When the transfer is output the e Transfer power pack defective feedback voltage remains higher e Poor connection between the transfer than 4V for 60 ms current terminal and the transfer power pack 402 D Transfer output abnormal release detection When the transfer is output there is e Transfer power pack defective hardly any feedback voltage within e Transfer unit harness disconnected 60 ms even with application of 24 amp Transfer connector disconnected PWM defective Quenching lamp error At the completion of auto process e Quenching lamp defective control initialization the potential of e Quenching lamp harness disconnected the drum surface detected by the e Quenching lamp connector disconnected potential sensor is more than or defective 400V the prescribed value 440 D Main motor lock The main motor lock signal remains e Too much load on the drive mechanism low for 2 seconds while the main e Main motor defective motor is on Development motor lock The development motor lock signal e Too much load on the drive mechanism remains high
54. d Switching the count and the ID sensor machine off and on will cancel the SC display but does not release ID sensor toner supply within 20 s When this error occurs the defective display of SP2 906 1 reads 0 00V e IOB defective Note This SC is released only after correct adjustment of the TD sensor has been achieved Switching the machine off and on will cancel the SC display but does not release ID sensor toner supply 345 Development output abnormal The high voltage applied to the e Development power pack defective development unit is detected 10 times s Development bias leak due to poor higher than the upper limit 45 of connection defective connector PWM 350 C One of the following ID sensor output ID sensor defective voltages was detected twice ID sensor harness disconnected consecutively when checking the ID ID sensor connector defective sensor pattern IOB defective Vsp gt 2 5V ID sensor pattern not written correctly Vsg lt 2 5 Incorrect image density Vsp OV Charge power pack defective Vsg 0 ID sensor dirty 372 During the TD sensor auto adjustment e TD sensor defective the TD sensor output voltage Vt does e TD sensor harness disconnected not enter the target range 3 0 0 1V TD sensor connector disconnected or B064 Series B140 Series 4 48 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE D sensor error 2 The ID sensor output voltage is 5 0V ID sensor defec
55. data security card corrupted installed by not operating correctly e The board is not installed or the board is defective e IPU board defective B064 Series B140 Series 4 42 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE After the CIS lamp trigger goes on CIS lamp defective the CIS lamp is not detected on CIS power supply board defective Detecting the lamp on or off CIS lamp regulator defective determines the peak white level Harness between lamp and lamp value for shading correction If the regulator is disconnected peak level is determined to be Harness between CIS ADF is below a certain level the CIS lamp disconnected is judged to be off CIS exposure glass dirty White roller dirty or installed incorrectly CIS unit defective 183 C CIS auto adjust error Automatic adjustment of the CIS e CIS unit defective unit failed e CIS exposure glass dirty e White roller dirty or installed incorrectly CIS transmission error When the CIS is powered on the e CIS unit defective ADF detects one of the following e Harness between the CIS ADF is abnormal conditions on the CIS disconnected unit e The SOUT signal does not go high within 1 s after power on e The SOUT signal goes high within 1 s after power on but the SBU ID cannot be read after 3 attempts eg 25 30 E LE SM 4 43 B064 Series B140 Series 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE
56. disconnected detected at the home position defective within the specified time The 1st e Folder plate motor disconnected detection failure issues a jam error defective and the 2nd failure issues this SC e Folder plate motor overloaded due to code obstruction Pressure plate motor operating but e Pressure plate HP sensor disconnected the plate is not detected at the defective home position within the specified e Pressure plate motor disconnected time The 1st detection failure defective issues a jam error and the 2nd e Pressure plate motor overloaded due to failure issues this SC code obstruction 762 i Finisher pressure plate motor error B246 D052 B064 Series B140 Series 4 64 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE D Punch movement motor error B246 D052 Occurs during operation of the punch unit The 1st detection failure issues a jam error and the 2nd failure issues this SC code 764 D Occurs during operation of the punch Paper position sensor slide motor error unit The 1st detection failure issues a jam error and the 2nd failure issues this SC code e Motor harness disconnected loose defective e Motor defective B246 D052 e Motor harness disconnected loose defective e Motor defective Folding unit bottom fence lift motor The 1st detection failure issues a jam error and the 2nd failure issues this SC code B246 D052 e Motor harness disconnec
57. disconnected release e Fan motor locked because of too much load e Z Fold main control board defective 754 Z Fold Unit Fan Motor Error B246 D052 The motor lock signal failed to e Fan motor connected loose broken release within 2 sec after the Z fold defective unit fan motor turned on e Fan motor defective e Fan blocked by an obstruction 755 B Z Folding unit error 5 B140 The fold timing sensor does not e Paper dust on the sensor operate correcily e Sensor disconnected defective e Reflector plate dirty or out of position e Z Fold main control board defective 756 i Z Folding unit error 6 B140 The leading edge sensor does not e Paper dust on the sensor operate correctly e Sensor disconnected defective e Reflector plate dirty or out of position e Z Fold main control board defective B Z Folding unit error 7 B140 The machine could not write to the e EEPROM defective replace Z Fold main EEPROM two times one after the control board other 760 D Finisher punch motor error B246 D052 The punch HP sensor is not s Punch HP sensor disconnected activated within the specified time defective after the punch motor turned on e Punch motor disconnected defective The 1st detection failure issues a e Punch motor overload due to obstruction jam error and the 2nd failure issues this SC code 761 i Finisher folder plate motor error B246 D052 The folder plate moves but is not e Folder plate HP sensor
58. during the image partition the bad sector operation information is written to NVRAM and the next time the HDD is accessed these bad sectors will not be accessed for read write operation 864 D HDD data CRC error During HDD operation the HDD e HDD defective cannot respond to an CRC error query Data transfer did not execute normally while data was being written to the HDD HDD access error HDD responded to an error during e HDD defective operation for a condition other than those for SC863 864 SC card error 1 Confirmation The machine detects an electronic e Program missing from the SD card license error in the application on e Download the correct program for the the SD card in the controller slot machine to the SD card immediately after the machine is turned on The program on the SD card contains electronic confirmation license data If the program does not contain this license data or if the result of the check shows that Trouble Shooting the license data in the program on the SD card is incorrect then the checked program cannot execute and this SC code is displayed SD card error 2 SD card removed The SD card in the boot slot when e Insert the SD card then turn the machine the machine was turned on was off and on removed while the machine was on SD card error 3 SC card access An error occurred while an SD s SD card not inserted correctly card was used s SD card def
59. e 1 000 pulses when returning to home position The finisher jogger HP sensor remains activated for more than 1 000 pulses when moving away from home position Finisher transport motor defective Transport motor harness disconnected or defective Finisher main board defective Jogger HP sensor defective Jogger mechanism overload Jogger motor defective not rotating Finisher main board defective Harness disconnected or defective Finisher staple hammer motor error Stapling does not finish within 450 ms after the staple hammer motor switches on and the stapler jams Stapler is released from the reverse lock status If the stapler does not operate within 450 ms even in the reverse lock position then the SC is logged Finisher stack feed out motor error The stack feed out belt HP sensor does not activate within the prescribed number of pulses after the stack feed out motor turns on and does not activate after 2 retries Staple jam Stapler operation overload Staple hammer motor defective Motor connector disconnected or defective Stack feed out HP sensor defective Harness disconnected or defective Stack feed out motor defective Finisher main board defective Motor overload Finisher upper tray lift motor error The paper height sensor does not activate within the prescribed time after the upper tray lift motor turns on or the sensor remains on after the motor reverses to lower the B064 Series B140 Series 4 26
60. e not read connection bus SHM defective Data in SHM register Replace controller board incorrect NOTE For more details about this SC code error execute SP5990 to print an SMC report so you can read the error code The error code is not displayed on the operation panel Symptom Possible Cause 822 B Self diagnostic error 3 HDD 3003 Check performed when e HDD defective HDD is installed e HDD harness disconnected defective e HDD device busy for e Controller board defective over 31 s e After a diagnostic command is set for Sthe HDD but the device remains busy for over 6 S A diagnostic command is issued to the HDD device but the result is an erro 3004 No response to the self s HDD defective diagnostic command from the ASIC to the HDDs Mandolin does not e HDD defective respond the HDD device s HDD connector loose or defective remains BUSY for more e Controller defective than 31 s or the BUSY signal does not drop within 6 s after the diagnostic command is issued to the HDDs B064 Series B140 Series 4 68 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC No Symptom Possible Cause 3014 Error returned from HDD e HDD defective in response to the self diagnostic command Mandolin could not be located due to a read write error at the HDD register 824 D Self diagnostic error 4 NVRAM NVRAM device does not exist e NVRAM defective NVRAM device is damaged N
61. e 153 5 mm e Sensor defective Duplex jogger motor error 2 When the jogger fence moves from e Paper or other obstacle has jammed the home position the jogger fence mechanism HP sensor does not turn off even if e Sensor connector disconnected or the jogger motor has moved the defective jogger fence 153 5 mm e Sensor defective Fusing thermistor open A e The fusing temperature detected Thermistor open by the thermistor is below 7 C for Thermistor connector defective 35 seconds Thermistor damaged or warped e The center thermistor non Fusing temperature 15 less than the contact abnormal standard input voltage e After power on or after closing e Fusing lamp disconnected the front door the hot roller does e Thermistor warped or installed incorrectly not reach the 80 C control e Thermostat operating temperature within 360 s After the fusing lamp temperature exceeds 80 C temperature does not change 2 degrees within 20 s Fusing lamp overheat error 1 software e Central thermistor detected a e PSU defective temperature of 230 C at the e BCU defective center of the hot roller e End thermistor detected 220 C x 100 ms 5 times at the end of the hot roller Fusing lamp overheat error 1 hardware The BCU detects an overheat error e PSU defective even if the protection in the e BCU defective software does not work B064 Series B140 Series 4 22 SM B246 Series D052 Series B064 SERIES SERVICE MODE
62. ect or power failure interrupted caused the failure Card No xx xx download remove the card and insert another 33 No Valid Data E33 Download dysfunction 4 Use the correct card Card version error Attempted to download program using a card with the wrong version number 34 No Valid Data E34 Download dysfunction 5 Use the correct card Specification error DOM card set in EXP machine or vice versa 35 No Valid Data E35 Download dysfunction 6 Use the correct card Wrong model The inserted card is for another model 36 No Valid Data E36 Download dysfunction 7 Use the correct card Module error The program that you inserted correctly are attempting to download does not Install a ROM DIMM if exist on the machine or the contact none is installed points at the card and the machine slot are not connected 37 No Valid Data E37 Download dysfunction 8 Use an unused card Edit option card error You attempted to employ a used card 40 Download Error E40 Download result failure 1 Cycle the machine Module ID Engine download failure off on and re try Card No xx xx 41 Download Error E41 Download result failure 2 Cycle the machine Module ID Card No xx xx Fax download failure off on and re try B064 Series B140 Series B246 Series D052 Series SM OVERVIEW Module ID Card No No Valid Data E50 no display no display Display Details Recovery 42 Download Error E42
63. ective e Controller board defective NOTE If you want to try to reformat the SC card use SD Formatter Ver 1 1 SM 4 71 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE Rev 02 2007 Address book data error Address book data on the hard e Software defective Turn the machine disk was detected as abnormal off on If this is not the solution for the when it was accessed from either problem then replace the controller the operation panel or the firmware network The address book data e HDD defective cannot be read from the HDD or SD card where it is stored or the data read from the media is defective More Details Do SP5846 050 UCS Settings Initialize all Directory Info to reset all address book data Reset the user information with SP5832 006 HDD Formatting User Information Replace the HDDs Boot the machine from the SD card HDD mail send data error An error was detected on the HDD e Do SP5832 007 Format HDD Mail TX immediately after the machine Data to initialize the HDD was turned on or power was e Replace the HDD turned off while the machine used the HDD Delete All error 1 HDD A data error was detected for the e Turn the main switch off on and try the HDD NVRAM after the Delete All operation again option was used e Install the Data Overwrite Security Unit NOTE The source of this error is again For more see section 1 the Data Overwrite Security Unit Insta
64. egister for this block is set for e IPU defective an error GAVD FCI Block I2 bus error The register for this block is set for e IPU defective an error CDIC GAVD Block I2 bus error The register for this block is set for e IPU defective an error After 1 data frame is sent to the e The serial line from the device to the eg 25 5 E LE 634 B Key card counter device error 3 SM 4 25 B064 Series B140 Series B246 Series D052 Series B064 SERIES SERVICE MODE SC700 Peripherals SC No Symptom Possible Cause 700 D ADF original pick up error 1 does not change after the pick up motor has turned on Pick up roller HP sensor signal 701 D ADF bottom plate motor error s Bottom plate position sensor does not detect the plate after the bottom plate lift motor switches on to lift the plate Bottom plate HP sensor does not detect the plate after the bottom plate motor reverses to lower the plate Pick up roller HP sensor defective Pick up motor defective Timing belt slipping out of position ADF main board defective Bottom plate position sensor defective Bottom plate HP sensor defective Bottom plate motor defective ADF main board defective Finisher transport motor error The encoder pulse of the transport motor does not change state high low within 600 ms and does not change afier 2 retries e The finisher jogger HP sensor remains de activated for mor
65. f the ID sensor pattern Potential sensor harness defective was not in the range of 70V to 400V Potential sensor disconnected IOB defective OPC unit connector defective Charge corona power pack defective Charge corona wire dirty broken eg 25 30 pg Eeo SM 4 49 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC400 Image Development System 2 SC No Symptom Possible Cause 401 D Transfer output abnormal When the transfer is output the e Transfer power pack defective feedback voltage remains higher e Transfer current terminal transfer power than 4V for 60 ms pack disconnected damaged connector Transfer output abnormal release detection When the transfer is output there is e Transfer power pack defective hardly any feedback voltage within e Transfer unit harness disconnected 60 ms even with application of 24 e Transfer connector loose defective PWM At the completion of auto process e Quenching lamp defective control initialization the potential of e Quenching lamp harness disconnected the drum surface detected by the e Quenching lamp connector loose potential sensor is more than defective 400V the prescribed value 440 D Main motor lock The main motor lock signal remains e Drive mechanism overloaded low for 2 seconds while the main e Motor driver board defective motor is on 441 D Development motor lock The developme
66. fter the motor remained on long enough to move it 128 7 mm SM 4 65 e Upper stopper motor disconnected defective e Upper stopper motor overloaded due to obstruction e Upper stopper HP sensor disconnected defective B064 Series B140 Series B246 Series D052 Series Trouble Shooting B140 B246 D052 SERIES SERVICE MODE Z fold timing unit fold timing sensor adjustment error B246 D052 e The A D Digital Analog input Fold timing sensor connector loose value did not change even after the broken defective D A Digital Analog output value Fold timing sensor defective changed Fold timing sensor mylar covered with paper dust Mylar disconnected e Z fold leading edge sensor adjustment error B246 D052 The A D input value did not change e Leading edge sensor connector loose even after the D A output value broken defective changed e Leading edge sensor defective e Leading edge sensor mylar covered with paper dust e Mylar disconnected 786 Z fold EEPROM error B246 D052 The write operation to the Z folding e EEPROM defective EEPROM failed after 2 attempts we Finisher staple trimming hopper full B246 D052 The staple waste hopper is full of s If the hopper is full empty the hopper cut staples e If the hopper is not full the hopper full sensor is disconnected defective B064 Series B140 Series 4 66 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC800 Overall System
67. gnal malfunction One of the following conditions is e Noise on the ac power line detected 10 times e When the main switch is on the frequency measured by the number of zero cross signals for 500 ms is larger than 66Hz or smaller than 45 Hz The interval between one zero cross signal and the next is 7 5 ms or shorter 3 times consecutively for 500 ms Web end detected 5 times within s Web end requires replacement 500 ms and web motor continues to e Web end sensor defective rotate 40 s If web end is detected NOTE After replacing the web with a new for another 500 ms then the SC is one reset SP1902 001 to 0 to release logged SC550 A Fusing thermistor error 1 The end thermistor contact type e Thermistor disconnected was less than 0C 32F for more e Thermistor connector defective than 7 seconds Fusing thermistor error 2 The end thermistor contact type e Fusing lamp disconnected could not detect e Thermistor bent damaged e 100 C 25 seconds after the start e Thermistor position incorrect of the warmup cycle A change in temperature more than than 16 degrees for 5 seconds The reload temperature with 56 seconds after the start of the fusing temperature control cycle i Fusing Web End B064 Series B140 Series 4 54 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE 553 A Fusing thermistor error 3 The end thermistor contact type e PSU defective was at 240 C 464 F for more
68. ibed value 9 times Charge corona power pack defective Charge corona harness disconnected Poor charge corona unit connection Charge corona wire cleaner error 1 The charge corona wire cleaner motor is detected e Motor locks within 4 s after switching on or does not lock within 30 s Motor locks within 10 s after reversing or does not lock within 30 s Charge corona wire cleaner error 2 e Charge corona wire cleaner motor defective e BCU board defective The current at the charge corona e Charge corona wire cleaner motor motor is detected less than 83 mA connector is defective or not connected When SC310 SC317 are logged the machine halts without displaying the SC number These SC codes log an abnormal condition at the potential sensor only when SP3901 Auto Process Control is set to on SC No 310 T C Symptom Potential sensor calibration error 1 During drum potential sensor calibration the drum potential sensor output voltage does not meet specification when test voltages 100V 800V are applied to the drum 311 During drum potential sensor calibration the drum potential sensor output voltage does not meet specification when test voltages 100V 800V are applied to the drum SM 4 15 Possible Cause eg 25 5 0 E ew Potential sensor defective Potential sensor harness disconnected Potential sensor connector defective or disconnected BCU defective OPC
69. ion must be reconfigured this will require a significant amount of time B064 Series B140 Series 4 74 SM 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE Before initializing the Netfile partition with SP5823 011 do the following 6 Enter the User Tools mode and execute Delivery Settings to print all received fax documents scheduled for delivery and delete them 7 Inthe User Tools mode execute Document Management gt Batch Delete Transfer Documents 8 Execute SP5832 011 then cycle the machine off and on Recovery Procedure 3 If Procedure 2 does not solve the problem execute SP5832 001 HDD Formatting All then cycle the machine off and on Executing SP5832 001 erases all document and address book data stored on the hard disks Be sure to consult with the customer before executing this SP code Recovery Procedure 4 If Recovery Procedures 1 to 3 fail to correct the problem replace the HDD SC No Symptom Possible Cause 953 Scanner image setting error The settings required for image e Software defective processing using the scanner are not sent from the IPU The settings required for image e Software defective processing using the printer controller are not sent from the IPU 955 D Memory setting error The settings that are required for e Software defective image processing using the memory are not sent from the IPU Printer ready error The print ready signal is not e Softwa
70. is detected e Rear fence motor defective or poor e The return sensor does not connection switch on within 10 sec after the Paper or other obstacle interfering with rear fence motor switches on operation of the sensors The HP sensor does not switch Paper or other obstacle trapped between on 10 sec after the rear fence tray and motor motor switches on Motor mechanical overload due to The HP sensor and return sensor obstruction switch on at the same time Return sensor or HP sensor defective or dirty NOTE B246 D052 e This problem will not issue the SC code on the operation panel e The machine will prompt the operator to reset tray by opening and closing it s If the problem persists the machine will display again and the tray cannot be used When the jogger fence moves to e Paper or other obstacle has jammed the home position the jogger HP mechanism sensor does not turn on even if the e Sensor connector disconnected or jogger fence motor has moved the defective jogger fence 153 5 mm e Sensor defective 521 C Duplex jogger motor error 2 When the jogger fence moves from e Paper or other obstacle has jammed the home position the jogger fence mechanism HP sensor does not turn off even if e Sensor connector disconnected or the jogger motor has moved the defective jogger fence 153 5 mm e Sensor defective Fusing exit motor error seconds during motor operation e Motor drive PCB defective The fusing temperature detected by The
71. isplays a message tray is set asking the operator to reset the tray e This SC will not display until the operator has pulled the tray out and pushed it in 3 times e If the operator cycles the machine off on before the 3rd opening and closing of the tray the 3 count is reset 507 LCT feed motor malfunction One of the following conditions is e Feed motor defective detected e Feed motor connector disconnected e The LD signal from the feed e Obstacle interfering with mechanical motor is detected abnormal for movement of motor 50 ms after the motor switches on e At power on the motor is detected loose or disconnected LCT tray malfunction One of the following conditions is e Tray lift motor defective or connector detected disconnected e When the bottom plate is lifted e Lift sensor defective or disconnected the upper limit sensor does not e Pick up solenoid defective or come on for 18 s disconnected When the bottom plate is e Paper end sensor defective lowered the lower limit sensor does not come on for 18 s e After lift begins the upper limit sensor does not switch on before the pick up solenoid switches on The paper end sensor switches on during lift and the upper limit sensor does not switch on for 2 5 s and a message prompts user to reset paper B064 Series B140 Series 4 52 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE Tandem rear fence motor error One of the conditions
72. ive HP sensor defective Harness disconnected defective Stapler motor defective Finisher main board defective Stapler motor overload Finisher jogger side fence motor error The jogger motor turns on but the HP sensors defective side fences to not return to the Harness disconnected defective home position within 340 pulses for Motor defective 2 counts Finisher main board defective Motor overload Finisher Jogger Motor Error The jogger fences did not return to e Jogger lift sensor or jogger fence sensor their horizontal home positions on connectors disconnected loose or both ends of the unit or to their damaged down home positions within the s Jogger lift sensor or jogger fence sensor prescribed number of pulses Only is defective staple mode is disabled Shift e Main harness connection loose or broken output or output to the proof tray e Shift jogger motor or shift jogger lift motor can still be used defective Finisher main board defective Cover interposer bottom plate motor error e The bottom plate motor turns on Bottom plate position sensor defective to raise the bottom plate but the Bottom plate HP sensor defective plate position sensor does not Bottom plate motor defective detect the plate within 3 s Cover sheet feeder main board defective The bottom plate motor reverses Harnesses disconnected defective to lower the bottom plate but the bottom plate HP sensor does not detect the plate within 3 s
73. l Controller Error 6 B140 B246 While EAC External Application Converter the e Power outage at the EFI conversion module was operating normally the controller receipt of a power line interrupt signal from the e EFI controller was rebooted FLUTE serial driver was detected or BREAK e Connection to EFI controller signal from the other station was detected loose An internal application error was e Software defective turn the machine detected and operation cannot off on or change the controller firmware continue e Insufficient memory NI B140 921 Printer error 2 B140 When the application started the e Font not on the SC card necessary font was not on the SD card SM 4 73 B064 Series B140 Series 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC Noa Symptom Possible Cause 925 B NetFile Function Error e The NetFile file management on the HDD cannot HDD defective be used or a NetFile management file is Power supply to machine corrupted and operation cannot continue cut occurred while writing The HDDs are defective and they cannot be data to HDD debugged or partitioned so the Scan Router Software error functions delivery of received faxes document Please refer to the capture etc Fabric services and other network detailed descriptions functions cannot be used HDD status codes below for recovery displayed on the debug console are described procedures below HDD Status Codes Displa
74. l conditions they are displayed on the operation panel only when the defective feature is selected SCs that are not shown on the operation panel Logging only C They are internally logged Turning the operation switch or main power switch Turn the operation switch or D off then on resets SCs Displayed on the operation main power switch off and on panel These are re displayed if the error occurs again NOTE 1 If the problem concerns electrical circuit boards first disconnect then reconnect the connectors before replacing the PCBs 2 If the problem concerns a motor lock first check the mechanical load before replacing motors or sensors o 3 When a Level A or B SC occurs while in an SP mode the display does not 23 indicate the SC number If this occurs check the SC number after leaving the eg SP mode L SM 4 11 B064 Series B140 Series 1B246 Series D052 Series B064 SERIES SERVICE MODE 4 2 2 B064 SERIES SC CODE DESCRIPTIONS SC100 Scanning System 101 Exposure Lamp Error At trigger on the lamp was not Exposure lamp defective detected on Lamp regulator defective Exposure lamp connector defective 120 D Dirty standard white plate Dirty scanner mirror or scanner mirror out of position SBU board defective SBU connector defective IPU defective The scanner HP sensor does not e BCU SDRB Scanner Driver Board detect the on condition during defective initialization or copying e
75. late but the bottom plate HP sensor does not detect the plate within 3 s Finisher tray 1 upper tray lift motor error The upper tray paper height sensor e Tray lift motor disconnected defective does not change its status with the Upper tray paper height sensor specified time after the tray raises disconnected defective or lowers The 1st detection failure Finisher main board connection to motor issues a jam error and the 2nd loose failure issues this SC code Finisher main board defective B140 B246 Duplicated Number See last bullet on page 4 3 3 for explanation 753 B Z Folding unit error 3 B140 The HP sensor of the upper e Upper stopper motor defective stopper motor does not go off after e Upper stopper motor disconnected the stopper moved 128 7 mm connector defective e Upper stopper motor HP sensor disconnected defective Z Fold main control board defective B246 D052 Occurs during the operation of the Motor harness disconnected loose lower tray pressure motor een Motor overloaded Home position sensor harness disconnected loose defective Home position defective SM 4 63 B064 Series B140 Series B246 Series D052 Series eg 25 30 E ew B140 B246 D052 SERIES SERVICE MODE B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation Z Folding unit error 4 B140 2000 ms after the fan motor e Fan motor defective switched on the lock signal did not s Fan motor
76. line break Low signal from the finisher BCU lt Tray 1 3 communication timeout error After 1 data frame is sent to the e Serial line connection unstable trays an ACK signal is not received e External noise on the line within 100 ms and is not received after 3 retries BCU Tray 1 3 communication break reception error During communication with the e Serial line connection unstable finisher trays the BCU received a e External noise on the line break Low signal BCU lt LCT communication timeout error After 1 data frame is sent to the e Serial line connection unstable LCT an ACK signal is not received e External noise on the line within 100 ms and is not received after 3 retries BCU gt LCT communication break reception error During communication with the e Serial line connection unstable LCT the BCU received a break e External noise on the line Low signal CSS RSS communication error between line adapter and CSS center B064 Series B140 Series 4 24 SM B246 Series D052 Series After 1 data frame is sent to the e Serial line connection unstable B064 SERIES SERVICE MODE SC No Symptom Possible Cause 632 B Key card counter device error 1 device an ACK signal is not copier is unstable disconnected or received within 100 ms and is not defective received after 3 retries During communication with the e The serial line from the device to the device the BCU received
77. llation B660 running from an SD card e HDD defective 875 Delete All error 2 Data area An error occurred while the e Turn the main switch off on and try the machine deleted data from the operation again HDD NOTE The source of this error is the Data Overwrite Security Unit B660 running from an SD card Log Data Error SC876 More Information on page 4 75 The log data has been corrupted at power on while the machine was operating or when the machine was powered off during a print or copy cycle The machine should never be switched off while it is printing or copying 876 Log data file was corrupted at power e Format the HDD with SP5832 004 1 on or while the machine was operating 876 The log was set for encryption without e Install or replace and set the 2 the encryption module installed encryption module e At power on e Enable the log encryption setting e While the machine was operating e When the log encryption setting was changed 876 At power on the log encryption key was e Format the disk with SP5832 004 3 disabled causing an NVRAM malfunction continued B064 Series B140 Series 4 72 SM 1B246 Series D052 Series Rev 02 2007 B140 B246 D052 SERIES SERVICE MODE gt gt 876 D At power on the machine attempted log data s Format the disk with 4 encryption with the log encryption setting disabled SP5832 004 NVRAM malfunction Or At power on log e
78. lygon motor and I F disconnected or defective e Polygon motor or polygon motor driver defective Noise on the linef where the polygon ready signal XSCRDY is transmitted Harness between the polygon motor and I F disconnected or defective Polygon motor or polygon motor driver defective IPU board defective B064 Series B140 Series B246 Series D052 Series eg 25 30 E K 0 B140 B246 D052 SERIES SERVICE MODE TD sensor output error TD sensor output voltage Vt e TD sensor defective measured during each copy cycle is e TD sensor harness disconnected detected 10 times at one of the s TD sensor connector disconnected or following levels defective Vt 0 5 volts or lower e OB defective Vt 4 0 volts or higher e Toner bottle motor defective NOTE When the TD sensor is defective the toner supply is controlled using pixel count and the ID sensor 341 D TD sensor adjustment error 1 During the TD sensor auto adjustment e TD sensor defective the TD sensor output voltage Vt is e TD sensor harness disconnected 2 5 volts or higher even though the e TD sensor connector disconnected or control voltage is set to the minimum defective value PWM 0 When this error e IOB defective occurs SP2 906 1 reads 0 00V e Toner bottle motor defective Note This SC is released only after NOTE When the TD sensor is defective correct adjustment of the TD sensor the toner supply is controlled using pixel has been achieve
79. mware if the program goes into an endless loop problem cannot be solved preventing any other programs from Controller board defective executing Controller option malfunction Fatal kernel error Due to a control error a RAM System program defective overflow occurred during system Controller board defective processing One of the following Optional board defective messages was displayed on the Replace controller firmware operation panel 0x696e init died 0x766d vm pageout VM is full 4361 Cache Error Other NOTE For more details about this SC code error execute SP5990 to print an SMC report so you can read the error code The error code is not displayed on the operation panel SM 4 67 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE Symptom Possible Cause Self diagnostic error 2 ASIC The ASIC provides the central point for the control of bus arbitration for CPU access for option bus and SDRAM access for SDRAM refresh and for management of the internal bus gate OBO Error code Oxffff ffff is e ASIC controller board defective 0 returned when the register Write amp Verify check is executed on the ASIC mounted on the controller board The ASIC controls the ROM and buses for other devices ASIC not detected ASIC defective Poor connection between North Bridge and PCI I F Replace controller board Failed to initialize or could Connection bus defectiv
80. n HDD data CRC error During HDD operation the HDD e Data transfer did not execute normally cannot respond to an CRC error while data was being written to the HDD query HDD access error HDD responded to an error during e HDD defective operation for a condition other than those for SC863 864 Log Data Error The log data has been corrupted at power on while the machine was operating or when the machine was powered off during a print or copy cycle The machine should never be switched off while it is printing or copying Log data file was corrupted at Format the HDD with SP5832 004 power on or while the machine was operating SM 4 31 B064 Series B140 Series B246 Series D052 Series eg 25 30 E LE B064 SERIES SERVICE MODE Rev 04 2008 SC No Symptom Possible Cause 2 without the encryption module module installed Enable the log encryption setting At power on While the machine was operating When the log encryption setting was changed At power on the log encryption key Format the disk with SP5832 004 876 The log was set for encryption Install or replace and set the encryption was disabled causing an NVRAM N P malfunction 876 At power on the machine attempted Format the disk with SP5832 004 4 log data encryption with the log encryption setting disabled NVRAM malfunction Or At power on log encryption was attempted with the log encryption setting
81. n Stapler rotation sensor defective Finisher main board defective Rotation motor overload Rear shift jogger motor B703 B246 The side fences do not retract within the prescribed time after the shift jogger motor switches on The st detection failure issues a jam error and the 2nd failure issues this SC code SM 4 59 e Motor harness disconnected loose defective e Motor defective e Motor overload e HP defective B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE 728 Shift jogger retraction motor error B703 B246 D052 The side fences do not retract within the prescribed time after the retraction motor switches on The 1st detection failure issues a jam error and the 2nd failure issues this SC code The punch HP sensor does not activate within the prescribed time after the punch motor turns on e Motor harness disconnected loose defective e Motor defective e Motor overload e HP defective Punch HP sensor defective Te harness disconnected defective Punch motor defective Finisher main board defective Poor punch motor overload i Finisher punch motor error B140 B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation Finisher stapler movement motor error B140 The stapler HP sensor does activate within the prescribed time after the stapler motor turns on and moves the stapler away from home position After 2 co
82. n mirror motor PCB connector motor was operating at normal loose broken defective speed e Polygon mirror motor PCB defective e IPU defective Laser synchronization detection error B246 D052 The 1st laser synchronization detection e Laser synchronization board unit could not detect the line connector loose broken defective synchronization signal DETPO within e Laser synchronization detection 500 ms while the polygon mirror motor board is not installed correctly out was operating at normal speed of alignment NOTE The unit polls for the signal e Laser synchronization board every 50 ms This SC is issued after the defective 10th attempt fails to detect the signal e IPU defective B064 Series B140 Series 4 44 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC300 Image Development System 1 SC No Symptom Possible Cause 300 D Charge corona output error The feedback voltage from the e Charge corona power pack defective charge corona unit is detected too e Charge corona harness disconnected high 9 times e Poor charge corona unit connection 303 C Charge corona grid leak When the high voltage is output to e Charge corona power pack defective the corona grid feedback voltage e Charge corona harness disconnected exceeds the prescribed value 9 e Poor charge corona unit connection times When high voltage goes to the e Charge corona unit defective or corona grid feed
83. n motor error B246 D052 The stapler does not return to its e Stapler rotation motor disconnected home position within the specified defective time after stapling The 1st e Stapler rotation motor overloaded due to detection failure issues a jam error obstruction and the 2nd failure issues this SC e Stapler rotation HP sensor disconnected code defective B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation Finisher jogger side fence motor error B140 The jogger motor turns on but the HP sensors defective side fences to not return to the Harness disconnected defective home position within 340 pulses for Motor defective 2 counts Finisher main board defective Motor overload Finisher stapler movement motor error B246 D052 The stapler HP sensor is not e Stapler movement motor disconnected activated within the specified time defective after the stapler motor turned on e Stapler movement motor overloaded due The 1st detection failure issues a to obstruction jam error and the 2nd failure e Stapler HP sensor disconnected issues this SC code defective B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation Finisher shift motor errors B140 For the optional jogger unit for the HP sensor of shift jogger motor harness B706 finisher During the return connector defective or motor operation the shift jogger motor or disconnected shift jogger fence lift motor did not HP sensor har
84. n the operation panel with the SP selection menu displayed you will see detailed information about the recently logged SC990 or SC991 including the software file name line number and so on 1 is the recommended method because another SC could write over the information for the previous SC Symptom Possible Cause 992 C Undefined software error Software encountered an e Software defective unexpected operation This erroris e An error undetectable by any other SC issued if the error cannot be code occurred covered by SC990 Cannot select application function Application does not start after e Software bug pressing the appropriate key on the e A RAM or DIMM option required by the operation panel application is not installed or not installed correctly SM 4 33 B064 Series B140 Series 1B246 Series D052 Series Trouble shooting B064 SERIES SERVICE MODE SC No Symptom Possible Cause 998 D Application cannot start Register processing does not e Software bug execute for any application within e ARAM or DIMM option required by the 60 s after the machine is powered application is not installed or not installed on All applications do not start correctly correctly and all end abnormally Program download error The program download from the IC Card installed incorrectly card does not execute normally BICU defective This SC is not logged IC card defective NVRAM defective Power down during progr
85. ncryption was attempted with the log encryption setting disabled NVRAM malfunction 876 Error occurred at power on e Replace NVRAM with 5 Only the NVRAM was replaced with an NVRAM original NVRAM from another machine e Replace HDD with Or original HDD Only the HDD was replaced with an HDD unit from another machine e If the error persists format the HDD with SP5832 004 Cause unknown The error occurred at power on e Format the HDD with or while the machine was operating SP5832 004 File Format Converter MLB error A request to get access to the MLB was not answered within the specified time e MLB defective replace the MLB SC900 Miscellaneous SC No Symptom Possible Cause 900 D Electrical total counter error B140 The total counter contains NVRAM incorrect type something that is not a number NVRAM defective NVRAM data scrambled a 2 Unexpected error from external source 3 5 901 D Mechanical total counter error ES The mechanical counter is not e Mechanical total counter defective connected e Mechanical total counter connector not connected 810 D External Controler Eror 811 D External Controller Eror2 912 D External Controller Eror3 B140 B246 913 D _ External Controller Eror4 914 D External Controller Errors The external controller alerted the e Please refer to the instructions for the machine about an error external controller Externa
86. nd which gears must be replaced Example For tray 1 if SP7504 012 is high replace gear A or if SP7504 008 is high replace gear B Tray SP7504 12 SP7504 8 SP7504 9 SP7504 10 SP7504 11 Tray 1 Gear A Gear B Tray 2 Gear A Gear B Tray 3 Gear A Gear B Tray 4 Gear A Gear B 4 Clean the shafts and replace the necessary gears 5 Replace a gear if its cutout and arrow are not in the same position O Check Point 6 When you replace Gear A or Gear B be sure to put the metal face on the outer side and the arrow must be in view 7 Ifa replacement gear is not available do this as a temporary procedure B064 Series B140 Series 1 Remove the paper feed unit 2 Remove the gear 3 Clean the gear shaft and inside the gear 4 Attach the gear 5 Install the paper feed unit 4 86 SM B246 Series D052 Series
87. nds after the tray lift motor starts lifting the bottom plate e Paper height sensor actuator does not move away from the sensor for 4 counts e Tray lift motor defective or disconnected Paper or other obstacle trapped between tray and motor Pick up solenoid disconnected or blocked by an obstacle Tray 3 lift malfunction e The lift sensor is not activated within 13 s after the tray lift motor starts lifting the bottom plate e At power on or when the tray set sensor goes on after tray inserted the tray continues to lower for 5 s The motor stops but restarts when the tray is re inserted Tray 4 lift malfunction 507 B LCT feed motor malfunction Japan only Tray lift motor defective or poor connection Lift sensor defective or poor connection eg 2 amp 5 E LE One of the following conditions is detected e The LD signal from the feed motor is detected abnormal for 50 ms after the motor switches on e At power on the motor is detected loose or disconnected One of the following conditions is e Tray lift motor defective or connector detected disconnected e When the bottom plate is lifted e Lift sensor defective or disconnected e Pick up solenoid defective or disconnected e Paper end sensor defective e Feed motor defective e Feed motor connector disconnected e Obstacle interfering with operation of motor the upper limit sensor does not come on for 18 s When the bottom plate
88. ness connector of return to the home position within retraction motor defective or motor the set number of pulses disconnected Shift jogger motor defective Shift jogger fence lift motor defective Finisher main control board defective Booklet stapler motor error 1 B246 D052 The front stapler unit saddle stitch e Front motor disconnected defective motor does not start operation e Front motor overloaded due to within the specified time The 1st obstruction detection failure issues a jam error and the 2nd failure issues this SC code B064 Series B140 Series 4 62 SM 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE 744 B Booklet stapler motor error 2 B246 D052 The rear stapler unit saddle stitch s Rear motor disconnected defective motor does not start operation e Rear motor overloaded due to within the specified time The 1st obstruction detection failure issues a jam error and the 2nd failure issues this SC code B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation Cover interposer bottom plate motor error B140 The bottom plate motor turns on Bottom plate position sensor defective to raise the bottom plate but the Bottom plate HP sensor defective plate position sensor does not Bottom plate motor defective detect the plate within 3 s Cover sheet feeder main board defective The bottom plate motor reverses Harnesses disconnected defective to lower the bottom p
89. nisher jogger HP sensor remains activated for more than 1 000 pulses when moving away from home position Feed Out Belt Motor B478 The pawl of the feed out belt did e not return to the home position during the prescribed time after 2 e attempts to detect e Jogger HP sensor defective Jogger mechanism overload Jogger motor defective not rotating Finisher main board defective Harness disconnected or defective B246 D052 Stack feed out belt HP sensor loose broken defective Feed out belt motor defective Finisher control board defective Finisher staple hammer motor error B478 The staple hammer motor did not return to the home position within the prescribed time 340 ms B064 Series B140 Series B246 Series D052 Series 4 58 Staple hammer HP sensor loose broken defective Electrical overload on the stapler drive PCB elect Staple hammer motor defective Finisher main board defective SM B140 B246 D052 SERIES SERVICE MODE B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation Finisher stack feed out motor error B140 The stack feed out belt HP sensor does not activate within the prescribed number of pulses after the stack feed out motor turns on and does not activate after 2 retries Stack feed out HP sensor defective Harness disconnected or defective Stack feed out motor defective Finisher main board defective Motor overload Exit guide motor 8246 0052 The st
90. nsor and BCU disconnected e Scanner wire timing belt pulley carriage installation incorrect Automatic adjustment of the SBU Exposure lamp defective fails when the machine is switched Exposure lamp regulator defective on Harness between exposure lamp and lamp regulator is disconnected White plate installed incorrectly or is dirty Scanning mirrors of the exposure unit are dirty or out of position SBU board defective VIB board defective Harness between SBU VIB disconnected Harness between VIB BCU disconnected IPU defective BCU defective 144 SBU transmission error Trouble shooting After the SBU switches on the SBU defective BCU detects one of the following VIB defective conditions on the SBU Harness 40 pin shielded between the e 1 safter power on the SYDI SBU VIB is disconnected signal does not go high even Harness shielded cable between the after 1 retry VIB BCU is disconnected 1 s after power on the SYDI IPU defective signal goes high but the SBU ID could not be read after 3 attempts SM 4 13 B064 Series B140 Series B246 Series D052 Series B064 SERIES SERVICE MODE Symptom Possible Cause 181 After the CIS lamp trigger goes on CIS lamp defective the CIS lamp is not detected on CIS power supply board defective Detecting the lamp on or off Harness between lamp and power supply determines the peak white level board is disconnected value for shading correction If the Harne
91. nt memory to download 4 3 Cycle the machine off on and re try Replace controller board Cycle the machine off on and re try Replace RAM Replace the controller board B064 Series B140 Series B246 Series D052 Series OVERVIEW Display Details Recovery 22 Download Error E22 System error 3 SC991 Cycle the machine Module ID Data fails to decompress Card off on and re try Card No xx xx defective Replace card Replace controller board SC991 System error 4 Cycle the machine Selfupdate does not execute off on and re try Software defective Set DIP SW 1 to ON and re try Replace the controller board 23 Download Error E24 System error 5 Cycle the machine Power Off On Card read write error Software or card off on and re try defective Replace the card Replace the controller board 30 No Valid Data E30 Download dysfunction 1 HDD defective Print download is not possible Cannot HDD harness download to HDD because HDD not disconnected installed or defective defective 31 Reboot After Card Download dysfunction 2 Set the correct cards Insert E31 Download continuity error with more in the correct order Module ID than one card The second or later Card No xx xx card is not compatible 32 Reboot After Card Download dysfunction 3 Use the correct card Insert E32 Download interrupted because card is If power failure Module ID not corr
92. nt motor lock signal e Drive mechanism overloaded due to remains high for 2 seconds while toner clumping in the wasted toner path the development motor is on e Motor driver board defective If this SC is returned on a machine in the field inspect the toner supply unit coil If the gear is not damaged replace the coil If the gear is damaged the gear shaft is probably deformed so replace the entire unit 490 D Main fan error The main fan motor lock signal s Fan motor overloaded due to obstruction goes high for 5 s while the fan is s Fan Connector disconnected on Toner recycling unit error Encoder pulse does not change for e Waste toner transport has stopped due 3 s after the main motor switches to motor overload on e Toner end sensor detective disconnected Quenching lamp error Toner collection bottle error The toner collection bottle set e No toner collection bottle set switch remains off when the front e Poor connection of the switch connector door is closed Toner collection motor error The toner collection motor e Toner pump motor defective connector set signal remains off for e Motor connector loose disconnected 1s B064 Series B140 Series 4 50 SM B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE SC500 Feed Transport Duplexing and Fusing Systems SC No Symptom Possible Cause 501 B Tray 1 lift malfunction e The lift sensor is not activated within 10
93. opback connector non Font ROM 0 error Font ROM 1 error Verify error B064 Series B140 Series B246 Series D052 Series Loopback connector error Controller board defective Loopback connector not set Loopback connector error Controller board defective SM Symptom B064 SERIES SERVICE MODE Possible Cause IEEE802 11b card startup error Not used IEEE802 11b card access error Not used IEEE802 11b card error Not used IEEE802 11b card connection board e rror Not used Address book data error The address book in the hard disk is accessed gt An error is detected in the address book data address book data is not read or data is not written into the address book NOTE To recover from the error do any of the following countermeasures Format the address book by using SP5 832 008 all data in the address book including the user codes and counters is initialized Initialize the user data by using SP5 832 006 and 007 the user codes and counters are recovered when the main switch is turned on Replace the hard disk the user codes and counters are recovered when the main switch is turned on e Data corruption e Defective hard disk e Defective software eg 25 30 pg LE 920 D Printer error The printer program cannot be continued e Defective hardware e Data corruption e Defective software 925 D Net file e
94. ption error e Controller board defective System call exception error 820 0606 Break point exception error Illegal command exception error Allocation 0 mask exception error e CPU device error Allocation 1 mask exception error e ASIC device error Allocation 2 mask exception error Controller board defective Allocation 3 mask exception error Allocation 4 mask exception error CPU timer 2 allocation set error e CPU device error e Controller board defective e ASIC device error e Controller board defective e Peripheral device defective CPU master clock error e CPU device error e Error in CPU initialization data ASIC eg 25 30 pg LE ASIC allocation error error e Controller board defective SM 4 35 B064 Series B140 Series B246 Series D052 Series B064 SERIES SERVICE MODE SC No Symptom Possible Cause CPU cache defective Controller board defective Memory error insufficient speed 820 0709 Data cache error 820 070A Data cache clear error CPU device error Boot mode setting for CPU error Controller defective Insufficient memory 820 0801 TLB virtual address error 820 0804 TLB global error 820 0702 Command cache error L 0807 UTLB miss error 820 0809 TLB write miss error 820 080A TLB mode
95. rate normally with the program software only partially downloaded e When download processing execution starts Downloading is displayed and when downloading has completed successfully the message is cleared e f the download is interrupted when the Downloading message is displayed the machine does not attempt a re try e The program that downloads firmware from an IC card is part of the GW controller software If downloading this software is interrupted the program stored in the machine may be corrupted Because of this it may not be possible to restart the downloading program In addition if the GW controller software cannot be downloaded other software on other IC cards cannot be downloaded However it may be possible to restart the program without replacing the board by setting DIP SW 1 on the controller to ON and re starting B064 Series B140 Series 4 10 SM B246 Series D052 Series B064 SERIES SERVICE MODE 4 2 B064 SERIES SERVICE MODE 4 2 1 B064 SERIES SERVICE CALL CONDITIONS There are 4 levels of service call conditions Level Definition Reset Procedure Fusing unit SCs displayed on the operation panel Enter SP mode then turn the A The machine is disabled The user cannot reset the main power switch off and on SC SCs that disable only the features that use the Turn the main power switch off defective item Although these SCs are not shown and on B to the user under norma
96. re defective generated for more than 17 seconds after the IPU received the print start signal Print image data transfer error After a data transfer begins from the e Controller SIMAC board defective controller to the engine via the PCI e BICU defective bus the transfer does not end s BICU controller disconnected within 15 s eg 25 30 pg LE Scanned image data transmission error After a data transfer begins from the e Controller SIMAC board defective engine to the controller via the PCI e BICU defective bus the transfer does not end e BICU controller disconnected within 3 s Software error 1 The write parameter received by s Controller SIMAC board defective the write module at the beginning of e BICU defective the setting table is NULL e BICU controller disconnected SM 4 75 B064 Series B140 Series B246 Series D052 Series SC No Symptom Possible Cause 990 D Software error 2 B140 The software performs an e Software defective re boot unexpected function and the B140 B246 D052 SERIES SERVICE MODE Rev 02 2007 program cannot continue 991 C Software error 3 B140 The software performs an e Software defective re boot unexpected function and the program cannot continue However unlike SC990 recovery processing allows the program to continue 1 In order to get more details about SC990 and SC991 1 Execute SP7403 or print an SMC Report
97. rmistor open the center thermistor was below Thermistor connector defective 0 C for 7 sec Thermistor damaged or out of position Fusing temperature 15 less than the standard input voltage One of the following occurred e Fusing lamp disconnected e After power on or after closing e Thermistor warped out of position the front door the hot roller does e Thermostat not operating not reach the 100 C control temperature within 25 s 5 sec after temperature rise started temperature remained below 21 C after 5 samplings Fusing unit did not attain reload temperature within 48 sec of the start of fusing temperature control SM 4 53 B064 Series B140 Series 1B246 Series D052 Series Trouble Shooting B140 B246 D052 SERIES SERVICE MODE 543 A Fusing lamp overheat error 1 software Central thermistor detected a e PSU defective temperature of 240 C at the center e IOB defective of the hot roller Fusing temperature e BICU defective control software error A Fusing lamp overheat error 1 hardware The central thermistor or an end e PSU defective thermistor detected a temperature e OB defective of 250 C on the hot roller e BICU defective Fusing lamp overheat error 2 After hot roller reaches warmup e Thermistor damaged or out of position temperature the fusing lamps e Fusing lamp disconnected remained on at full capacity for 11 samplings 1 8 sec duration while the hot roller was not rotating Zero cross si
98. rror The management file for net files is corrupted net files are not normally read Netfiles Jobs to be printed from the document server using a PC and the DeskTopBinder software e Defective hardware e Data corruption e Defective software 992 C Other system SCs The controller received an unknown SC code from the engine e Contact your product specialist 993 D Network error The ASIC program of GW controller cannot be continued e Defective ASIC e Defective GW controller SM 4 37 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE 4 3 B140 B246 D052 SERIES SERVICE MODE 4 3 1 SERVICE MODE LOCK UNLOCK At locations where the machine contains sensitive data the customer engineer cannot operate the machine until the Administrator turns the service mode lock off This function makes sure that work on the machine is always done with the permission of the Administrator NOTE This function is not used on B064 series machines 1 If you cannot go into the SP mode ask the Administrator to log in with the User Tool and then set Service Mode Lock to OFF After he or she logs in User Tools gt System Settings gt Administrator Tools gt Service Mode Lock gt OFF e This unlocks the machine and lets you get access to all the SP codes e The CE can do servicing on the machine and turn the machine off and on It is not necessary to ask the Administrator
99. seconds after the tray lift motor starts lifting the bottom plate When the tray lowers the tray lift sensor does not go off within 1 5 SEC Tray overload detected when the tray is set The lower limit sensor of the LCT does not detect the lower limit within 10 sec Tray lift motor defective disconnected Paper or other obstacle trapped between tray and motor Pick up solenoid disconnected blocked by an obstacle Too much paper loaded in tray NOTE B246 D052 At first the machine displays a message asking the operator to reset the tray This SC will not display until the operator has pulled the tray out and pushed it in 3 times If the operator cycles the machine off on before the 3rd opening and closing of the tray the 3 count is reset 502 B SM Tray 2 lift malfunction e The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate When the tray lowers the tray lift sensor does not go off within 1 5 SEC Tray overload detected when the tray is set e The lift sensor is not activated within 10 seconds after the tray lift motor starts lifting the bottom plate When the tray lowers the tray lift sensor does not go off within 1 5 sec Tray overload detected when the tray is set 4 51 Tray lift motor defective or disconnected Paper or other obstacle trapped between tray and motor Pick up solenoid disconnected or blocked by an obstacle Too mu
100. sing exit sensor 15 Exit unit entrance sensor 16 Exit unit 66 Exit unit 19 Exit unit entrance sensor 69 Exit unit entrance sensor 23 20 Duplex transport sensor 1 2 2 21 Duplex transport sensor 2 71 Duplex transport sensor 2 S 22 Duplex transport sensor 3 72 Duplex transport sensor 3 23 Duplex inverter sensor 73 Duplex inverter sensor 24 1 Bin tray Japan Only 74 1 Bin tray Japan Only 34 Bypass paper end sensor SM 4 77 B064 Series B140 Series B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE Finisher B469 Jam Codes No Location Related SC Code 101 Entrance Sensor ma Proof Tray Exit Sensor 103 Exit Sensor 104 Staple Entrance Sensor Exit Sensor after jogging 106 Stapler Unit 1 eeni oto r aal SC733 110 Jogger Fence Motor SC722 111 Shift Roller or Guide Plate Motor SC732 SC736 2 iier Movement ar aper aan NE SC727 SC730 113 Stapler Unit 2 SC724 SC725 SC729 Finisher B468 B674 Jam Codes No T Gotaton I RelatedSCCode Entrance Sensor Proof Tray Exit Sensor Exit Sensor Staple Entrance Sensor Exit Sensor after jogging Stapler Unit 1 Saddle Stitch Stapler Unit Saddle Stitch Stapler Unit Shift Motor SC733 SC726 Jogger Fence Motor SC722 Shift Roller or Guide Plate Motor C732 SC736 Stapler Movement or Stapler Rotation Motor C727 SC730
101. ss between CIS ADF is peak level is determined to be disconnected 183 D below a certain level the CIS lamp is judged to be off CIS auto adjust error Automatic adjustment of the CIS unit failed CIS exposure glass dirty White roller dirty or installed incorrectly CIS unit defective PSU defective CIS unit defective CIS exposure glass dirty White roller dirty or installed incorrectly PSU power supply 5V 12V is abnormal IPU defective 184 D CIS transmission error When the CIS is powered on the ADF detects one of the following abnormal conditions on the CIS unit e The SOUT signal does not go high within 1 s after power on e The SOUT signal goes high within 1 s after power on but the SBU ID cannot be read after 3 attempts B064 Series B140 Series B246 Series D052 Series 4 14 CIS unit defective Harness between the CIS ADF is disconnected PSU power 5V is abnormal BCU IPU defective SM SC300 Image Development System 1 B064 SERIES SERVICE MODE SC No Symptom Possible Cause 300 D Charge corona output error The feedback voltage from the high 9 times e Charge corona harness disconnected s Poor charge corona unit connection Charge corona power pack defective 303 charge corona unit is detected too D Charge corona grid leak When the high voltage is output to the corona grid feedback voltage exceeds the prescr
102. ss disconnected voltage Vt does not enter the e TD sensor connector disconnected or target range 3 0 0 1V within 20 defective S e BCU defective When this error occurs the indication of SP2 906 1 reads 0 00V Note This SC is released only after correct adjustment of the TD sensor has been achieved Switching the machine off and on will cancel the SC display but does not release ID sensor toner supply 345 D Development output abnormal The high voltage applied to the e Development power pack defective development unit is detected 10 e Development bias connection defective times higher than the upper limit e Development bias connector 45 of PWM disconnected or defective S One of the following ID sensor ID sensor defective output voltages was detected twice ID sensor harness disconnected consecutively when checking the ID ID sensor connector defective sensor pattern BCU defective Vsp gt 2 5V Defect at ID sensor pattern writing Vsg lt 2 5 Charge power pack defective Vsp OV ID sensor dirty Vsg 0 37 c The ID sensor output voltage is ID sensor defective 5 0V and the PWM signal input to ID sensor harness disconnected the ID sensor is 0 when checking ID sensor connector defective the ID sensor pattern BCU defective Defect during ID sensor pattern writing Charge power pack defective ID sensor dirty B064 Series B140 Series 4 18 SM 1B246 Series D052 Series B064 SERIES SERVICE MODE SC No
103. st of error codes Eror Poem Failure to certify dial up In the User Tools check the dial up user and dial up password settings 4 Illegal modem setting Check the setting of SP5816 160 to determine whether the setting for the AT command is correct If this SP setting is correct then the problem is a bug in the software 5 Poor connection due to low power The problem is on the external power supply line so supply on the line there is no corrective action on the machine 11 Data in the NVRAM became Use SP5985 1 and set the NIC to 0 Disable to corrupted when the network enable disable the network board switch and Cumin M were enabled at the same time The modem board could not enable Replace the modem board the NIB Symptom Possible Cause Illegal Remote Service Dial up An expected error occurred when e Software bug Cumin M dialed up the NRS e No action is required because only the Center count is logged Engine startup error The machine engine controlled by e Check the connections between BICU the BICU Base Image Control and controller Unit was operating incorrectly e BICU defective when the machine was switched on e Controller board defective or returned to normal operation e PSU defective from the energy save mode 672 Controller startup error After power on the line between Controller stalled the controller and the operation Controller installed incorrectly eg 25 30 E LE
104. t detect the top of the paper stack or after the motor reverses to lower the stack the top of the stack remains detected the status of paper height sensor 1 does not change After 2 counts the SC is logged as a jam Finisher pre stack motor error The pre stack motor starts but does not return to the home position within 400 pulses After 2 counts the SC is logged as a jam Motor does not return to the home position within 280 pulses immediately before or after pre stacking After 2 counts the SC is logged as a jam Stapler HP sensor defective Sensor harness disconnected defective Stapler movement motor defective Finisher main board defective Stapler movement motor overload Shift roller HP sensor defective Sensor harness disconnected defective Shift roller motor defective Finisher main board defective Shift roller motor overload Paper height sensor 1 or 2 defective Sensor harness disconnected defective Tray lift motor defective Finisher main board defective Tray lift motor overload eg 2 amp 5 0 E LE Jogger HP sensor defective Sensor harnesses disconnected defective Pre stack motor defective Finisher main board defective Pre stack motor overload Finisher paper exit guide plate motor error The paper exit guide plate motor starts but the paper exit guide plate HP sensor does not activate within 750 ms After 2 counts the SC is logged as a jam 4 27 Guide plate HP sensor defec
105. te does not return to the home position within the prescribed time for 2 counts HP sensor defective Harness disconnected defective Motor defective Finisher main board defective Motor overload Plate HP sensor defective Harness disconnected defective Folder plate motor defective Finisher main board defective Folder plate motor overload B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation Saddle stitch stapler motor fails to operate within 450 ms within 2 counts The stapler motor does not switch off within the prescribed time after operating The 1st detection failure issues a jam error and the 2nd failure issues this SC code SM 4 61 HP sensor defective Harness disconnected defective Stapler motor defective Finisher main board defective Stapler motor overload e Staple jam e Number of sheets in the stack exceeds the limit for stapling e Stapler motor disconnected defective B064 Series B140 Series B246 Series D052 Series Trouble Shooting B140 B246 D052 SERIES SERVICE MODE B140 B246 D052 Duplicated Number See last bullet on page 4 3 3 for explanation Finisher rear saddle stitch stapler motor error B140 Saddle stitch stapler motor fails to HP sensor defective operate within 450 ms within 2 Harness disconnected defective counts Stapler motor defective Finisher main board defective Stapler motor overload 741 B Finisher corner stapler rotatio
106. ted loose defective e Motor defective 766 B Clamp roller retraction motor error B246 D052 The 1st detection failure issues a jam error and the 2nd failure issues this SC code Occurs during operation of the punch unit The 1st detection failure issues a jam error and the 2nd failure issues this SC code After the motor starts to raise the bottom plate the bottom plate position sensor does not detect the plate at the specified time 3 s After the motor starts to lower the bottom plate the bottom plate HP sensor does not detect the bottom plate e Motor harness disconnected loose defective e Motor defective e Motor harness disconnected loose defective e Motor overload e Motor defective e Bottom plate position sensor disconnected defective e Bottom plate HP sensor disconnected defective Z Fold feed motor error B246 D052 The feed motor does not attain the prescribed speed within the specified time e Feed motor disconnected defective e Feed motor overloaded due to obstruction e Feed motor lock Z Fold lower stopper motor B246 D052 The lower stopper motor does not attain the prescribed speed within the specified time e Lower stopper motor disconnected defective e Lower stopper motor overloaded due to obstruction e Lower stopper HP sensor disconnected defective Z Fold upper stopper motor B246 D052 The upper stopper was not detected at the home position a
107. than e IOB control board defective 1 second The temperature is read e BICU control board defective 10 times every sec at 0 1 sec intervals Fusing lamp error After the start of the warmup cycle e Thermistor bent out of position a fusing lamp was at full power for e Fusing lamp disconnected 1 8 seconds but the hot roller did e Circuit breaker opened not turn B246 D052 High frequency noise was detected e No action required The SC code is on the power line logged and the operation of the machine is not affected 559 A Fusing jam 3 counts B246 D052 was detected late for three pulse At the fusing exit sensor the paper counts lag error and SP1159 was During copying the HP sensor e Motor lock because of too much load could not detect the actuator tried e Motor driver defective again 3 times and could not detect e HP sensor defective disconnected connector defective harness damaged The toner collection motor sensor Motor lock due to obstruction output does not change for 3 Motor driver board defective seconds while the toner collection Motor connection loose defective motor is on Toner collection motor sensor disconnected sensor defective Rotational transmission shaft 46 x 30 missing Trouble shooting 1 bin Exit Motor Error Japan Only The transport lock sensor output e Motor overload does not change within 300 ms e Motor driver defective after the motor switches on SM 4
108. tive and the PWM signal input to the ID ID sensor harness disconnected sensor is 0 when checking the ID ID sensor connector defective sensor pattern IOB defective ID sensor pattern not written correctly Incorrect image density Charge power pack defective ID sensor dirty 352 C ID sensor error 3 For 2 s during the ID sensor pattern ID sensor defective check the ID sensor pattern edge ID sensor harness disconnected voltage is not 2 5V or the pattern edge ID sensor connector defective is not detected within 800 ms IOB defective ID sensor pattern not written correctly Incorrect image density Charge power pack defective ID sensor dirty 353 ore of the following ID sensor output ID sensor defective voltages is detected at ID sensor ID sensor harness disconnected initialization ID sensor connector defective e Vsg lt 4 0V when the maximum IOB defective PWM input 255 is applied to the ID ID sensor pattern not written correctly Sensor Incorrect image density e Vsg gt 4 0V when the minimum Charge power pack defective PWM npu 0 is applied to the ID ID sensor dirty ID sensor error 5 Vsg falls out of the adjustment target ID sensor defective 4 0 0 2V during Vsg checking ID sensor harness disconnected ID sensor connector defective IOB defective ID sensor pattern not written correctly Incorrect image density Charge power pack defective ID sensor dirty ie Vp value which measures the Potential sensor defective reflectivity o
109. tive Sensor harness disconnected defective Paper exit guide plate motor defective Finisher main board defective Guide plate motor overload B064 Series B140 Series 1B246 Series D052 Series B064 SERIES SERVICE MODE SC No Symptom Possible Cause 737 B Trimmed staple waste hopper full The hopper that holds the waste e Staple waste hopper full from staple trimming is full e Staple waste sensor defective 738 B Finisher pressure plate motor error HP sensor defective e e Harness disconnected defective position within the prescribed time e Motor defective L L The pressure plate motor switches on but does not return to the home after 2 counts Finisher main board defective Motor overload Finisher folder plate motor error The folder plate motor turns on but Plate HP sensor defective the plate does not return to the Harness disconnected defective home position within the prescribed Folder plate motor defective time for 2 counts Finisher main board defective e Folder plate motor overload 740 B Finisher front saddle stitch stapler motor error Saddle stitch stapler motor fails to operate within 450 ms within 2 counts Harness disconnected defective Stapler motor defective Finisher main board defective Stapler motor overload 741 B Finisher rear saddle stitch stapler motor error Saddle stitch stapler motor fails to operate within 450 ms within 2 counts HP sensor defect
110. to log in again each time the machine is turned on 2 If you must use the printer bit switches go into the SP mode and set SP 5169 to 1 3 After machine servicing is completed e Change SP 5169 from 1 to 0 e Turn the machine off and on Tell the administrator that you completed servicing the machine e The Administrator will then set the Service Mode Lock to ON B064 Series B140 Series 4 38 SM 1B246 Series D052 Series B140 B246 D052 SERIES SERVICE MODE 4 3 2 B140 B246 D052 SERIES SERVICE CALL CONDITIONS There are 4 levels of service call conditions Level Definition Reset Procedure Fusing unit SCs displayed on the operation Enter SP mode then turn the A panel The machine is disabled The user main power switch off and cannot reset the SC on SCs that disable only the features that use the Turn the main power switch defective item Although these SCs are not off and on B shown to the user under normal conditions they are displayed on the operation panel only when the defective feature is selected SCs that are not shown on the operation panel They are internally logged Logging only SM Turning the operation switch or main power switch off then on resets SCs Displayed on the operation panel These are re displayed if the error occurs again 4 39 Turn the operation switch or main power switch off and on eg 25 30 E LE B064 Series B140 Series
111. tor driver defective e IPU board defective TD sensor output voltage Vt TD sensor defective measured during each copy cycle TD sensor harness disconnected is detected 10 times at one of the TD sensor connector disconnected or following levels defective Vt 0 5 volts or lower BCU defective Vt 4 0 volts or higher Toner bottle motor defective eg 25 30 pg eW Note When the TD sensor is defective the toner supply is controlled using pixel count and the ID sensor SM 4 17 B064 Series B140 Series B246 Series D052 Series B064 SERIES SERVICE MODE SC No Symptom Possible Cause 341 C TD sensor adjustment error 1 During the TD sensor auto adjustment the TD sensor output voltage Vt is 2 5 volts or higher TD sensor defective TD sensor harness disconnected TD sensor connector disconnected or even though the control voltage is defective set to the minimum value PWM e BCU defective 0 e Toner bottle motor defective When this error occurs SP2 906 1 reads 0 00V Note When the TD sensor is defective the Note This SC is released only after toner supply is controlled using pixel correct adjustment of the TD sensor count and the ID sensor has been achieved Switching the machine off and on will cancel the SC display but does not release ID sensor toner supply TD sensor adjustment error 2 During the TD sensor auto s TD sensor defective adjustment the TD sensor output e TD sensor harne
112. unts the SC is logged as a jam e Stapler HP sensor defective e Sensor harness disconnected defective e Stapler movement motor defective e Finisher main board defective 730 B Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position The 1st detection failure issues a jam error and the 2nd failure issues this SC code Finisher shift roller motor error The shift roller HP sensor does not activate within the prescribed time after the shift roller motor turns on After 2 counts the SC is logged as a jam e Stapler movement motor overload B246 D052 e Shift tray HP sensor of the upper tray disconnected defective e Shift tray motor of the upper tray is disconnected defective e Shift tray motor of the upper tray overloaded due to obstruction Shift roller HP sensor defective Sensor harness disconnected defective Shift roller motor defective Finisher main board defective Shift roller motor overload Finisher lower tray lift motor error remains detected the status of paper height sensor 1 does not change After 2 counts the SC is 733 After the lift motor switches on to lift the tray paper height sensor 2 does not detect the top of the paper stack or after the motor reverses to lower the stack the top of the stack logged as a jam B064 Series B
113. verter exit sensor ON Paper exit sensor does not switch ON at the correct time 6 Duplex entrance sensor OFF Paper exit sensor does not switch OFF at the correct time Paper remains at the duplex unit exit B064 Series B140 Series 4 8 SM B246 Series D052 Series OVERVIEW Duplex Transport Duplex entrance sensor 1 Inverter Exit sensor 2 4 Duplex transport sensor 1 3 Duplex transport sensor 2 5 6 Duplex transport sensor 3 7 Relay sensor 1 Duplex entrance sensor ON Inverter exit sensor does not switch ON at the correct time 2 Inverter exit sensor ON Duplex transport sensor 1 does not switch on at the correct time 3 Duplex transport sensor 1 ON Duplex transport sensor 2 does not switch on at the correct time 4 Duplex entrance sensor ON Duplex transport sensor 2 does not switch OFF at the correct time 5 Duplex transport sensor 2 ON Duplex transport sensor 3 does not switch ON at the correct time 6 Duplex transport sensor 2 OFF Duplex transport sensor 3 does not switch OFF at the correct time 7 Duplex transport sensor 3 ON Relay sensor does not switch on at the correct time eg 25 30 E K 0 SM 4 9 B064 Series B140 Series 1B246 Series D052 Series OVERVIEW 4 1 6 PROGRAM DOWNLOAD Here are some important points to keep in mind when downloading software e f an error interrupts download processing the machine cannot ope
114. ween I F and polygon motor within 20 s after the polygonal disconnected or defective mirror motor turns off Polygon motor or polygon motor driver defective IPU board defective SC No Symptom Possible Cause 322 D Laser synchronization detector error After the polygon motor reaches e Harness between detector and I F standard rotation speed and the LD disconnected or damaged unit fires for 500 ms the laser e Detector is installed incorrectly synchronization detector does not e Detector board is defective generate a signal e Controller board defective s IPU board defective e LDB defective 335 D Polygonal mirror motor error 1 The ready signal does not go low e Harness between I F and polygon motor within 20 s after the polygonal disconnected or defective mirror motor turns on or changes e Polygon motor or polygon motor driver speed of rotation defective 337 D Polygonal mirror motor error 3 The XSCRDY signal goes high e Harness between the polygon motor and while the polygonal mirror motor I F disconnected or defective turns on even though there was no e Polygon motor or polygon motor driver demand for either turning off the defective motor or changing the motor speed e PU board defective Polygonal mirror motor error 1 During exposure while the polygon e Harness between the polygon motor and motor is rotating the XSCRDY I F disconnected or defective signal goes high e Polygon motor or polygon mo
115. yed on Debug Console Display Meaning 1 HDD not connected 2 HDD not ready 3 No level 4 Partition type incorrect 5 Error returned during level read or check 7 filesystem repair failed 8 filesystem mount failed 9 Drive does not answer command 6 Error returned during level read or check 10 Internal kernel error 11 Size of drive is too small 12 Specified partition does not exist 13 Device file does not exist Recovery Procedure 1 If the machine returns SC codes for HDD errors SC860 SC865 please follow the recovery procedures described for these SC codes Recovery Procedure 2 If the machine does not return one of the five HDD errors SC860 SC865 cycle the machine off and on If this does not solve the problem then initialize the NetFile partition on the HDD with SP5832 011 HDD Formatting Ridoc I F NetFiles Jobs printed from the document server using a PC and DeskTopBinder Before initializing the NetFile partition on the HDD please inform the client that Received faxes on the delivery server will be lost All captured documents will be lost DeskTopBinder Print Job Manager Desk Top Editor job history will be cleared SND Documents stored on the document server included scanned documents will not be lost 5 The first time the network accesses the machine the management informat

B064 /B140 /B246 /D052 Service Manual

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