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SureMark Hardware Service

1. 117 Chapter 5 Parts Listing 119 Assembly 1 Covers i cR wt es ee men FO Assembly 2 Operator Switch and Button Assembly o0EC ay oo ox 22 Assembly 3 Logic Cards and Shock Mounts 124 Assembly 4 Document Insert Station Rode cm Poe doe oy 21126 Assembly 5 Thermal Printhead Assembly and Cover bo acm de Apos dex m 128 Assembly 6 Printhead Transport and Ribbon Drive NE e os eo 130 Assembly 7 Impact Printhead Assembly P 2182 Assembly 8 Document Insert Station Platen and Lever zocw ch e is 184 Assembly 9 Document Insert Drive Shaft Assembly 136 Assembly 10 Document Insert Station Gears and Motor 188 Assembly 11 Customer Receipt Drive Cutter and Platen 140 Assembly 12 Hardware Kits 2 2 55 142 Assembly 13 Cable Assemblies Filler Panel Power Supply 2 s 144 Chapter 6 Operation dod bob OR gode uo go qe poe 4 m Gom a AZ Operating Controls and Indicators ee dest Bay ee cn es oe Ge ae ae A Check Verification and Printing 2 2 2 147 Ribbon Loading s s s a a5 kou Row a OR Re ue be Room a vk eg NOT Paper Loading of a det ie es CG oe AP A an IOS Clearing Jams in the Check Flipper Area AXE CI C i MICR Reader Read Head Cleaning 157 Thermal Printhead Cleaning 158 Part
2. A n BV E Cables Tie Wrap 17 F Screw e Ml E Thermal Paper Switch Thermal PH Card C Tie Wrap xs i e Spiral Wrap f Figure 68 Removing the Spiral Wraps Chapter 3 Problem Determination Models Tlx 89 updated October 30 2001 Printhead Shaft E Clip 6 E Clip Cutter Stud T Cutter Spring Stationary Blade Stationary Pin Figure 69 Removing the Cutter Stud Stationary Blade and Printhead Shaft Models TI1 and TI2 Printhead Shaft E Clip Cutter Spring Stationary Blade Assembly Figure 70 Removing the Cutter Stud Stationary Blade and Printhead Shaft Models TI3 Tl4 TG3 and TG4 90 sureMark Hardware Service updated October 30 2001 Removing and Replacing the Thermal Platen Assembly m Important This procedure shows you how to remove the thermal platen assembly FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted N Open the thermal printhead assembly Rotate the right thermal platen bearing 90 and lift the right side of the platen so that the locating tab on the platen stripper is above the locating notch in the right frame e 4 Unsnap and remo
3. ee ee 199 RS 232 Connector Pin Assignments 199 USB Connector Pin Assignments 2 199 Cash Drawer Connector Pin Assignments 200 Special Tools To maintain the SureMark printers you may need the following items that are not supplied in the tool kit e 9 pin loop back test connector serial ports P N 38H6039 Test check packet P N 73G2601 Three E clip tools P Ns 00453521 9900612 and 9900059 Printhead gap gauge P N 42H1190 Expendable Supplies 2 for information about OEM paper certifications for the SureMark printers Paper for the printer order P N locally MICR head cleaning cards P N 73G2600 RS 232 Connector Pin Assignments SureMark printers contain a 9 pin D shell connector port for RS 232 communication This port is on the interface card accessible under the printer without removing the printer covers The connector has the following pin functions Pin Signal Not Connected Transmit Receive DTR Not connected on 3 wire cable Signal Ground DSR Not connected on 3 wire cable Not Connected Not Connected O o JO OC 5 ON Not Connected USB Connector Pin Assignments SureMark printers contain a USB port if the USB feature is installed This port is on the interface card accessible under the printer without removing the printer covers Connection to the port can be with either the standard
4. T7152 home sensor error 1 Remove any obstruction to printhead movement 2 Check the printhead gap 3 Check the home sensor cable continuity Replace if necessary 4 5 Chano the logic card 6 ncm the transport motor Go to T7153 Ribbon cover is open 1 Close the cover 2 3 T7156 Document is inserted in the 4 Check for obstructions printer and printer fails 2 Rerun the diagnostic test eange the DI sensor Hen reset the sensor threshold Go to FRemovind T7157 Document was not removed when expected or DI sensor is failing Exchange the document and run the test again Cange the DI sensor Reset the sensor threshold Go to Removing and T7159 EEPROM error 33 Chapter 3 Problem Determination Models Tlx updated October 30 2001 Table 4 Printer Symptoms or Messages continued Symptom Repair Actions Listed in Most Likely Order of Failure T7161 Command reject An invalid command was sent to the printer T7163 Flipper error See Flipper is not working symptom T7164 MICR check movement error T7165 CR paper is empty or cover is open 1 2 _ Be sure that the check does not exceed 277 mm 10 9 in long Run the check offline procedure Go to Offline Te on page The printer should move the check all the way up through the DI station then back while reading the MICR Ensure that paper is in the printer and both covers
5. 7 Lift the top cover away from the inner cover assembly until the latch is freed 8 Reassemble Note Replacement inner cover assemblies are configured for drop in paper loading if the two white spheres that are shipped with them are uninstalled For snap in paper loading install the spheres by pulling back on the metal spring and sliding the sphere into place Choose one of the following links to return to the procedure from which you came Chapter 7 Problem Determination Models TF6 and TM6 167 updated October 30 2001 Top cover Inner cover assembly Post Metal Spring Tab Sphere Top cover screws Middle cover assembly Figure 108 Removing the Top Cover and Inner Cover Assembly 168 sureMark Hardware Service updated October 30 2001 Removing and Replacing the Bottom Cover m Important This procedure shows you how to remove the bottom printer cover FRU Stop when you get to the failing FRU exchange the FRU and reassemble The FRUs are highlighted 1 Power OFF the printer by turning the printer off powering off the system or unplugging the external power source from the wall outlet 2 Invert the printer 3 Press down on the tab at the back of the printer A click sounds when the bottom cover is free See 4 Lift the back of the bottom cover upward 5 Lift the bottom cover away from the printer 6 To reassemble place the tabs on the front of the bottom co
6. Copyright IBM Corp 1998 2001 11 NN N N N NN YY YY YY NY N updated October 30 2001 Table 2 Adjustment Procedures Using the 4690 Operating System Procedure Keying Sequence Print Current Adjustment Values see Eigure 12 on page 14 7 2 1 S82 Character Alignment Procedure see Figure 12 on page 14 7 2 2 82 DI Front Load Print Line Adjustment see Figure 12 onl 7 2 3 2 Backlash Adjustment Landscape 7 2 5 S2 Engineering Use Only 7 2 7 S2 Hardware Setup Option 7 2 8 S2 Update Printer Firmware 7 2 9 S2 Using IBM Point of Sale Device Diagnostics This utility is for RS 485 and USB only 1 Start the IBM Point of Sale Device Diagnostics application from the Windows Start menu 2 Click 4610 Printer 3 Click Device Utility 4 Select the appropriate tab for the desired adjustment Table 3 Adjustment Procedures Using the Point of Sale Device Diagnostics Procedure Tab Character Alignment Adjustments DI Front Load Adjustment Adjustments Backlash Adjustment Landscape Adjustments Engineering Use Only Read MCT Firmware Update Firmware Update Reset Thermal Print Head Statistics Reset Stats Reset CR Motor Statistics Reset Stats Reset Impact Print Head Statistics Reset Stats Reset DI Motor Statistics Reset Stats Reset Transport Motor Statistics Reset Stats Using the Referenc
7. Note It is possible to remove the top cover paper cover and ribbon cover as one unit by opening the paper cover and ribbon cover and removing the top cover 1 Power OFF the printer by either powering off the system or unplugging the external power source from the wall outlet 2 Open the paper cover Place the top of the screwdriver handle between the side of the printer and the top cover Then close the top cover on the screwdriver one side at a time This frees the pivots on both sides Slide the paper cover forward and out See E15 3 Open the ribbon cover using the lift tab From the right side push the ribbon cover towards the left side while pressing the lock tab and remove 4 Remove the top cover Pull the front of the top cover forward and off the mounting post See 5 Reach in and release the rear latch in the CR paper well Note Make sure that the front shock is correctly seated in the top cover before installing a new top cover 6 Lift the front of the top cover outward and upward until it clears the post 7 Pull the bottom left side of top cover locking latch outward and upward until the side is clear of the track guide See Figures 12 annaa dd Pull the latch forward while pulling up on the rear of the top cover until the latch clears Lift the top cover clear 8 Reassemble Attention When reassembling be sure that the clear plastic paper guide is inserted through the slot in the paper cover Cho
8. 3 10J1557 1 Cover Top iron gray 4 42H1138 1 Paper Guide Customer Receipt Thermal 6 42H1125 1 Bucket Paper Customer Receipt 7 NP Frame 42H1182 1 SureMark Model TI1 Total Printer 42H1181 1 SureMark Model TI2 Total Printer 08L1855 1 SureMark Model TI3 with RS 485 RS 232 interface 512 Kb 08L1856 1 SureMark Model TI4 with RS 485 RS 232 interface 512 Kb 30L6430 1 SureMark Model TI3 with USB interface 512 Kb 30L6431 1 SureMark Model TI4 with USB interface 512 Kb 10J0518 1 SureMark Model TI3 with RS 485 RS 232 interface 2 Mb 10J0519 1 SureMark Model TI4 with RS 485 RS 232 interface 2 Mb 101543 1 SureMark Model TG3 with RS 485 RS 232 interface 512 Kb 10J1553 1 SureMark Model TG4 with RS 485 RS 232 interface 512 Kb Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 121 updated October 30 2001 Assembly 2 Operator Switch and Button Assembly 122 SureMark Hardware Service updated October 30 2001 Assembly 2 continued Asm Part Index Number Units Description 2 1 42H1139 2 Button Operator 2x 2 42H1135 1 Switch Asm Operator Includes Screw Asm Index 2 3 and Insulator Asm Index 2 4 3 NP Screw see kit 42H1063 4 NP Insulator Switch 5 NP Frame Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 123 updated October 30 2001 Assembly 3 Logic Cards and Shoc
9. updated October 30 2001 Assembly 4 Document Insert Station 126 SureMark Hardware Service updated October 30 2001 Assembly 4 continued Asm Part Index Number Units Description 4 1 NP Frame 2 42H1133 NP DI Forms Entry Upper pearl white 2 10J1565 NP DI Forms Entry Upper iron gray 3 42H1115 1 Flipper Cover pearl white Models TI2 and TI4 Only Includes Rollers Asm Index 4 4 and roller shafts Asm Index 4 5 See Assembly 9 for the DI Lower Forms Entry Cover for Models TI1 and TI3 3 10J1588 1 Flipper Cover iron gray Models TG4 Only Includes Rollers Asm Index 4 4 and roller shafts Asm Index 4 5 See Assembly 9 for the DI Lower Forms Entry Cover for Model TG3 only 4 NP Rollers X4 5 NP Shaft roller X2 6 42H1116 1 Cartridge Asm Flipper Models TI2 Tl4 and TG4 Only Includes sample check 2x Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 127 updated October 30 2001 Assembly 5 Thermal Printhead Assembly and Cover 12 128 sureMark Hardware Service updated October 30 2001 Assembly 5 continued Asm Part Index Number Units Description 5 1 42H1056 1 Kit Cables Thermal Printhead Models TI1 and TI2 Includes Both Cables Cable Tie and Spiral Wrap 2 42H1137 1 Hinge Includes Asm Index 5 4 5 5 and 5 6 3 30L6441 Therma
10. Chapter 3 Problem Determination Models Tlx 101 updated October 30 2001 Main Logic Card Printer Assembly MICR Cable Frame Bottom Cover Screw Motor Gear Idler Gear Figure 84 Removing the Motor Gear and Idler Gear 102 sureMark Hardware Service updated October 30 2001 Document Insert Feed Motor Figure 85 Removing the Document Insert Feed Motor Chapter 3 Problem Determination Models TIx 103 updated October 30 2001 104 sureMark Hardware Service updated October 30 2001 Chapter 4 Hardware Adjustment Procedures Electrostatic Discharge ESD 105 Mechanical Adjustments 106 DI Forms Compensation Adjustment 106 Printhead Platen Gap Adjustment 108 DI Open Lever Adjustment 5 s 10 Cutter Blade Run In aa 5 11 Thermal Printhead Adjustment 114 Thermal Paper Switch Adjustment 116 Document Sensor Threshold Reset 17 DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a correctly wired and grounded outlet Note For translations of these safety notices see
11. SureMark publications are available on the Internet as PDF files See FResourced ua menea pape M more information Tell Us What You Think Your feedback is important in helping to provide the most accurate and high quality information Please take a few moments to tell us what you think about this book The only way for us to know if you are satisfied with our books or how we might improve their quality is through feedback from customers like you If you have any comments about this book there is a comment form at the back of this book You can also get a copy of the form from the PDF version of the book on the Web To access a PDF version of this book visit the Retail Store Solutions Web site at http www ibm com solutions retail store From there select Support at the left then select Publications After you have filled out the form return it by mail by fax or by giving it to an IBM representative If applicable include a reference to the specific location of the text on which you are commenting For instance include the page or table number Between major revisions of this manual we may make minor technical updates The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site Safety Information viii A SureMark Hardware Service updated October 30 2001 m Danger Before you begin to install this product read the safety information in BM Safety Info
12. Who Should Read This Manual This manual is intended for use by trained service representatives How This Manual Is Organized Part 1 contains information for all SureMark printers ee an overview of the features of the SureMark printers information Soul using the utilities diskettes Part 2 contains the following information that is specific to the thermal impact SureMark printers models TI1 TI2 TI3 and T14 Chapter 3 Problem Determination information about testing messages and symptoms for determining any failing components of the SureMark printer This chapter also includes procedures for removing and replacing components in the SureMark printer j Chapter 4 Hardware Adjustment Procedured printer adjustment procedures Chapter 5 Parts Listing part numbers of the field replaceable units FRUs for the SureMark printer x Chapter 6 Operation information on operating the SureMark printer Part 3 contains the following information that is specific to the single station SureMark printers models TF6 and TM6 oblem Determination information on testing messages and aptas for determining any failing components of the SureMark printer This chapter also includes procedures for removing and replacing components in the SureMark printer eg printer adjustment procedures e Chapter 9 Parts Listing part numbers of the field replaceable units FRUs for the S
13. a utility that you can use to convert the fonts to files that the SureMark printer can use The application and instructions for downloading the convened fonts are available from the Retail Store Solutions Web site See bage 22 for more information l Note You might have TrueType fonts other than those supplied by IBM on your l system Before using the conversion utility to convert and download any l non IBM fonts for use by the SureMark printer you must confirm that you l have received authorization from the owner of the fonts to convert and download the fonts Firmware Update The SureMark printer has the capability to receive SureMark firmware updates from the host system unit to which it is attached for either RS 485 attached RS 232 or USB attached SureMark printers The following mediums can be used to update the SureMark firmware Firmware update diskettes POSS for Windows 4610 Printer Firmware Update Program 4690 OS 4610 Utility Program Alternative 4610 firmware update method via RS 232 attachment cable Use the appropriate procedure that follows to update the SureMark firmware after seule elie the latest level software from the Retail Store Solutions Web site see Chapter 2 SureMark Installation Service and Utility Software 15 updated October 30 2001 Using Firmware Update Diskette Use a firmware update diskette to update the firmware in configurations when the SureMark is attached
14. M Paper Out Switch and Idler Gear i Removing the Top Cover and Inner Cover Assembly f SureMark Hardware Service 116 148 149 150 151 151 152 153 154 155 156 158 162 165 166 168 N N updated October 30 2001 109 Removing the Bottom Cover 110 Removing the Interface and Main Logic Cards Models TF6 and TM6 111 Separating the Interface and Main a Cards Models TF6 and TM6 112 Thermal Print Mechanism 113 Thermal Paper Switch Adjustment 114 Paper Loading Path o 115 Printhead and Print Line Area 169 170 171 172 176 190 191 Figures xxi updated October 30 2001 XXli SureMark Hardware Service updated October 30 2001 Part 1 General Information This section contains information that applies to all SureMark printers The following table shows the warranty information for each printer model Table 1 Warranty Information TM6 but with Depot warranty Machine type Description Warranty Warranty service upgrade 4610 TI3 Attaches to the IBM 4694 4800 IOR 24x7 none RS232 RS485 USB Pearl white COVers 4610 TI4 Attaches to the IBM 4694 4800 IOR 24x7 none RS232 RS485 USB Pearl white COVers 4610 TI5 DBCS Attaches to the IBM 4694 4800 IOR 24x7 none AP only RS232 RS485 USB Pear white COVers 4610 TM6 Attaches to the IBM 4694 4800 IOR 24x7 no
15. updated October 30 2001 Part 3 Models TF6 and TM6 This part contains repair replacement adjustment and daily operational procedures for models TF6 and TM6 It also contains the parts catalog for these models Copyright IBM Corp 1998 2001 159 updated October 30 2001 160 sureMark Hardware Service updated October 30 2001 Chapter 7 Problem Determination Offline Diagnostics s s l l sl s lr n s s s 161 Customer Receipt Test 161 Listing the MCT Settings 162 RS 232 Hex Dump ocr e bow woe Se we we e sog a 168 Symptoms S tu o um etus m G8 Customer Receipt Paper Movement and Cutter Problems ee 4 oe so 165 FRU Removal and Replacement vow VOL Removing and Replacing the Top Cover and Inner Cover Assembly eo a 167 Removing and Replacing the Bottom Cover 2 5 169 Removing and Replacing the Interface and Main Logic Cards ui Ere oe O Removing and Replacing the Thermal Print Mechanism 172 Offline Diagnostics The single station SureMark printers provide the following diagnostic functions that can be performed while the printer is in offline mode Customer receipt test Listing of MCT settings RS 232 hex dump Customer Receipt Test To perform the customer receipt test T 2 Open the top cover The LED will flash quickly Press and hold the paper feed button for 5 seconds The LED indicator
16. 3 Models TF6andTM6 2 2 2 2 22 2 159 l Chapter 7 Problem Determination 161 Offline Diagnostics 5 ll rl sls rr s s s 161 Customer Receipt Test 161 Listing the MCT Settings 4162 RS 232 Hex Dump s s 163 Symptoms sock ow 4 xo s 168 Customer Receipt Paper Movement and Cutter Problems oot ee eee Gs 2 MOS FRU Removal and Replacement zo aa 16S Removing and Replacing the Top Cover and Inner Cover Assembly sa a e 167 Removing and Replacing the Bottom Cover 2 55 169 l Removing and Replacing the Interface and Main Logic Cards cas AZO Removing and Replacing the Thermal Print Mechanism 172 Chapter 8 Hardware Adjustment Procedures 175 Electrostatic Discharge ESD s s 175 l Thermal Paper Switch Adjustment 176 Chapter 9 Parts Listing 177 Assembly 14 Covers mo oho ee we sp ox ous x 2 178 Assembly 15 Interface and Logic Cards Boe e g OR ra ce 2 180 l Assembly 16 Thermal Printhead Assembly 182 Assembly 17 Hardware Kits sow amp Som X 494 Assembly 18 Miscellaneous Parts and Accessories hot bo 4 4 8x 190 Chapter 10 Operation ya AAA due nex O Operating Contr
17. 3 RAE ERR ET PIRA a EN E ARI Se Hp SPH Hae Y E RAE 28 3E RA A FRI E I A BA KEREI S d f da SEVETRTA AR o EVE PS IR S HEAR b AAE ERRETA BAB 4 Xx ALGAE IBM RARA o e RA gt XG dici R009 non IBM Alterations Attachments 33 5 MR ERG AAA RA HE EE HEP YE ALTE BE RSH gt 7 HBG A FE AIBA a Ego Sob RR LA RAR Go RA 8038 FR AS S R emo AIBR Ro ARRA EERE H RE Oo b E ACE RUE ACE RSA TRIE gt 8 4 3k ELA ETC RADA 8 ER 95 RAHA gt to BA gt I no KALTER gt AER IRE 9 HERE ARPT ERARA E UR OR E83 SRF gt 10 HERA ERES EA AT HR CSAWMAAAS S 11 AREA E AK ES AK 12 2 Ready mode 4 OFF tt dp LAA DUE gt 13 4 Rit E E RRR E RAGE gt HRMS ag Ready mode 4 ON gt ON SureMark Hardware Service updated October 30 2001 Summary of Changes This section summarizes the changes included in the latest editions of this manual Web only update for GY27 0355 03 October 2001 This update corrects the parts catalog information for the covers on models TM6 and TF6 Refer to 8l for revision bars that indicate the changed information Web only update for GY27 0355 03 June 2001 This update mE information about the new TG3 and TG4 models Refer to al for revision bars that show which parts that have been added GY27 0355 03 This edition includes information about the new single station SureMark printers which are models TF6 and TM6 and also includes updates for models TI3 and T14 Changed or n
18. 4 Adjustments Models TIx 107 updated October 30 2001 Printhead Platen Gap Adjustment The printhead platen gap needs to be adjusted to 0 508 mm 0 02 in nominally across the length of the platen This is accomplished by adjusting the printhead gap bushings located at the left and right ends of the carriage shaft The gap setting tool FRU part number is 42H1190 A sealant might be required to reseal the SureMark cover set if 11 12 13 The printer mechanism must be installed in the printer base and resting on a flat and level surface For printers with a flipper installed the flipper cover must be installed The thermal print mechanism must be closed The thermal paper cover does not have to be in place Remove the ribbon from the printer see Move the printhead carriage to the left Check the printhead gap by sliding the setting tool between the printhead and the ribbon guide See Eure 87 cd The gap setting tool only needs to be pushed down until it reaches the print wires on the printhead The force used to move the gap setting tool up and down in the gap needs to be very light There should be no movement of the printhead Move the printhead carriage to the right and check the printhead gap as described in step B If both adjustments are correct no further action is required If either adjustment is incorrect return the printhead carriage to the left Adjust the left printhead gap eccentr
19. Card and Printhead Spacer Copyright IBM Corp 1998 2001 oooocgiocomLR updated October 30 2001 Disconnecting the Main Logic Card Cables Models Tl1 and TI2 Disconnecting the Main Logic Card Cables Models TI3 Tl4 TG3 and TG4 Removing the Front Shock Mount and Disconnecting the MICR Cable Removing the Logic Card and the Interface Card o3 Removing the Interface Card Assembly Removing the Thermal Cover Removing the Spiral Wraps Disconnecting the Thermal Cables from the Main Logic Card Models TH and TI2 Pe ue o Disconnecting the Thermal Cable from the Main d Card DEUS TI3 TI4 TG3 and TG4 Thermal Latch Assembly 2 dod Bod vA s of Removing the Thermal Latch Spring View of Drag Strip from Back of Printer Removing the Drag Strip Thermal Printhead Assembly Removing the Spiral Wraps Removing the Cutter Stud Stationary Blade and Printhead Shaft Models TH and TI2 D Removing the Cutter Stud Stationary Blade and Printhead Shaft Models TI3 Tl4 TG3 and TG4 Removing the Thermal Platen Assembly Removing the Customer Receipt Motor Removing the Rotating Blade and Thermal Guide Models TH and T12 owe 4 Removing the Rotating Blade and Thermal Guide Models TI3 T14 TG3 and TG4 Removing the Cutter Gears oko de deg ob wb obs m DEO Ae aon Removing the Customer Receipt Paper Guide E dus x Disconnecting th
20. Clip part of 42H1063 6 NP Bearing Feed Left 42H1119 1 DI Feedroller Asm Model TI1 TI3 and TG3 Only Includes Asm Index 9 7 9 8 and 9 9 7 NP DI Feedroller Model TI TI3 and TG3 Only 8 NP E Clip part of 42H1063 9 NP Bearing Feed Left 10 42H1117 1 Bail Model TI2 Tl4 and TG4 11 42H1118 1 Bail Model TI1 TI3 and TG3 42H1050 1 Flipper Asm DI lower Forms Entry Model TI2 TI4 and TG4 Includes Asm Index 9 12 9 13 9 14 9 15 9 16 Drive Belt Toggle Lever Toggle Spring Roller Shaft Roller Spring Roller 2x Lower Gate Gate Spring Upper Gate Gate Shaft Support Shaft C Clip 2x Flipper Frame Flipper Drive Gear Sample Check 2x 10J1599 1 Flipper Asm DI lower Forms Entry Model TG4 Only iron gray Includes Asm Index 9 12 9 13 9 14 9 15 9 16 Drive Belt Toggle Lever Toggle Spring Roller Shaft Roller Spring Roller 2x Lower Gate Gate Spring Upper Gate Gate Shaft Support Shaft C Clip 2x Flipper Frame Flipper Drive Gear Sample Check 2x 12 NP Gear Drive 13 NP e Shaft Drive 14 NP E Clip 2x Part of Hardware Kit 42H1063 Miscellaneous Fasteners 15 NP Clip Toggle Actuator Also part of Hardware Kit 42H1144 Miscellaneous Springs 16 NP Flipper Sub Asm Model TI2 and TI4 Only pearl white 42H1134 1 DI Lower Forms Entry Model TI1 and TI3 Only pearl white Includes Asm Inde
21. Corresponding Card Number TI3 08L1853 RS232 amp RS485 interface 30L6414 USB 30L6446 interface TG3 08L1853 RS232 amp RS485 interface 30L6414 USB 30L6446 interface TI4 08L1854 RS232 amp RS485 interface 30L6415 USB 30L6446 interface TG4 10J1551 RS232 amp RS485 interface 30L6446 10J0393 Model TI3 with 2 MB card option 10J0654 USB 10J0152 model 10J0392 Model TI4 with 2 MB card option 10J0656 USB 10J0152 model Top Cover Bottom Cover Interface Card Assembly Screw Figure 58 Removing the Interface Card Assembly SureMark Model Printer P N Corresponding Card P N TI3 512Kb memory 05L1853 30L6414 30L6446 TG3 512Kb memory 10J1541 30L6446 TI4 512 Kb memory 08L1854 30L6415 30L6446 TG4 512 Kb memory 1041551 30L6446 TI3 2 Mb memory 10J0393 10J0654 10J0152 TI4 2 Mb memory 10J0392 10J0656 10J0152 80 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Thermal Cables and Paper Switch m Important This procedure shows you how to remove the thermal cover thermal cables and the thermal paper switch FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted DIAS gi Remove the thermal cover See Figure 59 Remove the tie wraps and spiral wraps from the thermal printhead cables Take note of the cable and spiral
22. accompanied by a beep followed by a 1 second pause 4 Press and hold the paper feed button for 5 seconds 20 SureMark Hardware Service updated October 30 2001 l 5 The LED will change to a long blink The beeper will sound continuously 6 Close the cover to begin printing the electronic journal data Notes 1 Ifthe SureMark printer encounters an error for example the paper runs out or the cover is opened while printing the data the data remains intact 2 To stop printing the data open the top cover turn the printer power switch ON turn the printer power switch OFF and close the top cover When you are ready to print the data use the procedure above to restart printing from the beginning 3 To stop printing and restart at the current position open and close the top cover Printing immediately restarts 4 Pressing and releasing the paper feed button a third time before closing the top cover will cause the printer to return to normal mode Emulating an Epson Single Station Printer Single Station Only Emulation of an Epson single station printer is supported on the single station SureMark printers Enabling Epson Emulation 2 To enable emulation of an Epson single station printer on a single station SureMark 2 printer you must set switch 3 on the main logic card See Figure 13 2 for the location of the switch RS 232 mode switches Cash drawer connector Figur
23. after the update has started After the firmware update is complete the SureMark printer will be reset a Press Enter OK to confirm b Press Alt X Exit c Press Enter to exit Remove the diskette from drive A Press Ctrl Alt Del to reboot the system Using POSS For Windows to Update SureMark Printer Firmware RS 485 and USB Only Windows users with SureMark printers can use the POSS for Windows 4610 Printer Firmware Update program AIPFLD46 EXE to update SureMark firmware For additional information refer to the POSS Programming Reference and User s Guide Note POSS Suite V1 0 0 or greater is required to use this utility 16 SureMark Hardware Service TT NN updated October 30 2001 1 4 Download the latest SureMark firmware update image file from the Web The file is AIP46MC HEX for models TI1 and TI2 AIP46MCH HEX for models TI3 Tl4 TG3 and TG4 This file is also for single station printers with 512KB or 8MB of memory AIP46MCD HEX for models TI3 Tl4 TG3 TG4 TF6 and TM6 with the 2 MB memory option Copy the latest SureMark firmware update image file to the CAPOSIBIN directory Because the file in the directory is more current than the old file the firmware will be automatically updated when the system is powered off and back on To update the firmware manually enter the following command to update the SureMark firmware AIPFLD46 EXE S slot number P port number F microcode file
24. are closed 2 Press the customer receipt feed button to advance about 76 mm 3 in of paper 3 Check to see if the paper is installed correctly in the customer receipt station 4 Open the customer receipt cover and manually press the switch 5 Adjust the switch Go to 6 Exchange the main logic card Go to T7166 Firmware error 1 2 34 SureMark Hardware Service updated October 30 2001 Customer Receipt Paper Movement and Cutter Problems This procedure helps isolate customer receipt thermal paper movement or paper cutting problems If paper is accordioned or wrapped around the platen the paper guide may be caught under the main cover or something may have blocked the paper from freely exiting the printer 2 Ensure that the thermal paper is loaded and the thermal printhead is latched 3 Turn the thermal idler gear clockwise see Eigure 17 on page 39 All four gears should turn and the platen should move the paper forward Note It is normal for there to be a time lag of more than 1 2 rotation of the gear before the paper starts moving f all the gears did not turn exchange the failing gear 4 Turn the thermal idler gear counterclockwise 1 1 4 rotations then clockwise 1 1 4 rotations All four gears should turn and the two gears on the inside of the frame should turn and move the lever on the rotating blade to cut the paper e f the blades closed but did not cut the paper replace
25. both blades e f it was difficult to close the blades or there was a noticeable hang point during the cut replace both blades Go to f the blades did not close replace the failing gear f the blades closed but did not open replace the clutch 5 Ifall of the above hardware worked correctly a Temporarily restore power to the printer With the customer receipt cover open press the customer receipt feed button to ensure that the motor rotates the platen Remove power from the printer by either unplugging it from the wall outlet or turning off the system unit that the thermal uem is yeer and the paper cover is latched c Ifthe platen still does not rotate exchange the main logic card Depending Chapter 3 Problem Determination Models Tix 35 updated October 30 2001 E Clip Thermal Guide Stripper Thermal Idler Gear e xS lt gt Cutter Gear Thermal Feed Gear Spiral Pin CR Cutter Clutch Assembly Figure 17 Customer Receipt Gears 36 SureMark Hardware Service updated October 30 2001 FRU Removal and Replacement This section includes removal and replacement procedures for the SureMark printer field replaceable units FRUs Removing and Replacing the Top Paper and Ribbon Covers m Important This procedure shows you how to remove the printer covers FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted
26. cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM SureMark Copyright IBM Corp 1998 2001 209 updated October 30 2001 Other company product and service names may be trademarks or service marks of others 210 SureMark Hardware Service updated October 30 2001 Part Number Index Part Asm Part Asm Number Index Page Number Index Page 01L1646 13 12 145 16K8675 17 185 01L1646 18 12 187 16K8681 16 183 0111647 13 11 145 16K8682 16 183 01L1647 18 11 187 16K8682 17 185 02L0769 3 125 16K8691 18 4 187 02L0816 3 15 125 16K8692 18 5 187 02L0821 3 125 16K8695 15 1 181 08L1843 5 11 129 16K8702 18 13 187 08L1855 1 121 20P0365 18 7 187 08L1856 1 121 30L6217 18 2 187 08L2014 13 10 145 30L6322 18 3 187 08L2014 18 10 187 30L6406 3 16 125 10J0152 3 125 30L6430 1 121 10J0518 1 121 30L6431 1 121 10J0519 1 121 30L6441 5 3 129 10J1543 1 121 30L6442 5 12 129 10J1553 1 121 30L6443 11 141 10J1557 1 3 121 30L6444 11 23 141 101565 4 2 127 30L6445 11 21 141 1041568 1 1 121 30L6446 3 12 125 101573 1 2 121 38H7504 9 2 137 101579 9 137 42H1028 17 185 1041588 4 3 127 42H1044 6 3 13
27. carrier bearing See Figure 27 on page 5d Reassemble Adjust the printhead Run one of the 4610 diagnostic and adjustment utilities See FSoftward a ana on page 48 SureMark Hardware Service updated October 30 2001 Tensioner Tensioner Spring Timing Belt Transport Motor Figure 25 Removing the Timing Belt q Printhead Mounting Screw Printhead Cable Home Sensor Cable Printhead Carriage Home Sensor Assembly Mounting Screw Upper Document Guide Figure 26 Removing the Printhead Home Sensor Cable Chapter 3 Problem Determination Models Tlx 49 updated October 30 2001 Backup Roller _ amp Screw Ribbon Guide Printer Carriage Assembly Right Eccentric Aur a p J Rear Transport Shaft P B Front Carrier Bearing Front Transport Shaft Let Q9 Printhead Gap Eccentric Printhead Gap Eccentric Detail Figure 27 Removing the Carriage Assembly Front or Rear Transport Shafts 50 SureMark Hardware Service updated October 30 2001 Ribbon Guide Impact Printhead Carriage Home Sensor Figure 28 Removing the Front Transport Carrier Bearing Chapter 3 Problem Determination Models Tlx 51 N updated October 30 2001 Removing and Replacing the Transport Motor m Important This procedure shows you how to remove the transport motor FRU Stop when you get to the failing FRUs exchange the FRUs an
28. force the connector Run one of the 4610 diagnostic and adj ustment aes See FSoftwarel Chapter 3 Problem Determination Models TIx 61 updated October 30 2001 Thermal Paper Out Sensor Connector Green Document Insert Sensor Connector Red Document Insert Motor Connector Green Cutter Motor Connector White Thermal Print Head Connector Blue Thermal Print Head Connector Green Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor Connector Red Impact Print Head Connector Interface Card Communication Connector Interface Card Power Connector MICR Head Connector Figure 37 Disconnecting the Main Logic Card Cables Main Logic Card Printer Assembly MICR Cable Frame q Front Shock Mount Bottom Cover Figure 38 Removing the Front Shock Mount 62 SureMark Hardware Service updated October 30 2001 Mounting Post Figure 39 Removing the MICR Chapter 3 Problem Determination Models Tlx 63 updated October 30 2001 Removing and Replacing the Lower Forms Entry Frame or Flipper Assembly Important This procedure shows you how to remove the lower forms entry frame FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 10 Ti 12 13 14 15 16 Gently remove the cables connected to the main logic card Depending on the pri
29. have been revised to make it easier to locate the parts of the printer that are referenced in the related text Some information has been moved mam 2 in the previous edition xviii SureMark Hardware Service updated October 30 2001 Figures 00 1001200 m Indicators Controls and Printing Stations Thermal Impact SureMark Printers Indicator Control and Printing Station Single Station SureMark Printers Cable Connectors and RS 232 Mode Switch for Thermal Impact SureMark Printers Cable Connectors for Single Station SureMark Printers TP RS 232 Mode Switch for Single Station SureMark Printers RS 232 and RS 485 Cable Routing for Single Station SureMark Printers USB Ports for Thermal Impact SureMark Printers ee eee USB Ports for Single Station SureMark Printers USB Cable Routing for Single Station SureMark Printers Printer Mechanism Overview Thermal Impact Printers Printer Mechanism Overview Single Station Printers Adjustment and Alignment Printouts Switch for Epson Emulation Offline Printer Test Pattern Thermal Impact SureMark Printers MICR Reader Test Results Good Noise Level MICR Reader Test Results Noise Level Needs Adjusting Customer Receipt Gears TEE Removing the Paper and Ribbon Covers Removing the Top Cover Removing the Operator Buttons in the Top Cover Removing the Document Insert Feed Cover and
30. lesbar sind a Auf dem Sicherheitsetikett auf der AuBenseite des Bildschirms falls vor handen sollte stehen Gef hrliche Spannung Verkleidung keinesfalls ffnen Keine zu wartenden Teile enthalten b Die Etiketten der aufladbaren Batterien sollten Anweisungen zum Recycling enthalten Systemgrundeinheit innen auf Gefahrenquellen wie lose Schrauben verschmut zende Chemikalien Wasser oder Feuchtigkeit Brand oder Rauchsch den Metallteilchen Staub etc berpr fen Die auf dem Etikett angegebene Spannung mu mit der Netzspannung ber einstimmen Die Befestigungen f r die Oberseite des Netzteils m ssen ordnungsgemaB angebracht sein und d rfen nicht ver ndert werden Bei Modellen mit Batterien den Batteriezustand pr fen Darauf achten da der Bereitmodus ausgeschaltet ist Ready OFF und Frontverkleidung wieder einbauen Das Netzkabel wieder in die Steckdose stecken und pr fen ob sich das Ger t einwandfrei ein und ausschalten l t Preface XV updated October 30 2001 HERA BERE zx 38 4 Electrical Safety for IBM Customer Engineers gt S229 8124 ARIZ ALS EES 4X IBM v1 44 ARS gt IBM 481732 4 B 51441247 IBM Eo 8 E E Bo ME ARS a R IBM AR e 8 RARE EL RIA AS tL RAMIES HAR S Ro FEL EI SLE BAEZA E A xvi EL EA EE gt LAE IBM GR EA BARA 4694 3E LAS II HEM Hardware Service Manual for Point of Sale Input Output Devices 1 45 Ready mode Ht 4 OFF gt 2 A Ri E ERA AAA
31. page 102 8 Remove the motor gear 9 Remove the two screws and then remove the document insert feed motor See 10 Reassemble 11 When you replace the DI motor run the service diskette and select Reset Statistics for the FRU See Software Adjustments Models T11 T12 T13 TIA 100 sureMark Hardware Service updated October 30 2001 Thermal Paper Out Sensor Connector Green Document Insert Sensor Connector Red Thermal Print Head Document Insert Motor Connector Green Connector Blue Cutter Motor Connector White Thermal Print Head Connector Green Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor Connector Red Impact Print Head Connector Interface Card Communication Connector Interface Card Power Connector MICR Head Connector Figure 81 Disconnecting the Logic Card Cables Models TI1 and TI2 S Thermal Paper Out Sensor Connector Green gt Document Insert Sensor Connector Red Thermal Printhead El 7S8 Document Insert Motor Connector Green Connector Cutter Motor Connector White Switch Card Connector Yellow 4 Impact Ribbon Drive Connector Yellow 1 Transport Motor a Connector Red Impact Printhead Connector Interface Card Connector a amp MICR Head Connector Figure 82 Disconnecting the Logic Card Cables Models TI3 Tl4 TG3 and TG4
32. paper feed and the paper feed motor must catch up before the printer can feed the paper The result will be missing lines or partial lines of print Use the Customer Receipt Feed button to advance the receipt and all lines will be printed O Copyright IBM Corp 1998 2001 147 Insertion of Check for MICR Reading and Franking rite Stamp Below This Line inancial Usage Only Insertion of Document Front Load Federal Reserve Bank Regulation CC updated October 30 2001 Insertion of Check for Printing the Face Pay To The Order Of Dollars 041117847096 095867238671 Insertion of Document Side Load Print Position Figure 94 Positioning Checks and Documents for Reading and Printing in a Model TI2 Tl4 or TG4 Printer 148 sureMark Hardware Service updated October 30 2001 Figure 95 and gure 96 on page 20 Q show the printable area on an inserted document for both portrait and landscape 4 83 0 mm 3 3 in 5 mm minimum Print Field 80 mm 3 1 in minimum 47 char at 15 cpi when using check flipper 52 char at 17 cpi 223 mm 8 8 in maximum when using check flipper 35 mm 1 3 in minimum 51 mm 2 0 in minimum 101 6 mm maximum when using check flipper 65 mm minimum when using check flipper Figure 95 Printable Area of an Inserted Document Portrait Chapter 6 Operation Models TIx 149 updated October 30 2001 gt lt 17
33. prints will be the actual serial number of your printer 2 The microcode level will be the actual level of your printers microcode 3 The serial interface will be specified as RS232 RS485 or USB depending on which interface is used to attach the printer to the system unit 4 The line speed information appears only when the RS 232 interface is used The value can be either 9 6K baud or 19 2K m depending on the RS 232 Switch settings See 5 The RS 232 control mode information appears only when the RS 232 interface is used The value can be either DTR DSR or XON XOFF depending on the RS 232 switch settings See g 6 The feature enabled lines will appear only when the feature is installed 7 These lines break at different points for the test pattern printed in the document insert DI station 8 This section contains printer usage statistics that you can use for problem determination This information is not printed on models TI1 and T12 9 The line across the bottom should be solid with no blank spaces Chapter 3 Problem Determination Models Tix 27 updated October 30 2001 MICR Reader and Check Flipper Test Models TI2 Tl4 and TG4 Only Attention If the printer is in Model 3 or 4 emulation mode failure to perform these steps in the sequence shown will cause the entire electronic journal to print on the CR station Printing the electronic journal erases the information from flash storage 1 Insert the che
34. the Flipper Cartridge Replacing the Printhead uu Removing the Ribbon Drive Assembly Removing the Tensioner Removing the Timing Belt Removing the Printhead Home Sensor Cable Removing the Carriage Assembly Front or Rear Transport Shafts Removing the Front Transport Carrier Bearing Removing the Timing Belt Turning the Bushing and Removing the Transport Shaft Removing the Transport Motor E Disconnecting the Printhead Cable and Home Sensor Removing the Timing Belt Removing the Front Transport Shaft Disconnecting the Sensor Spring and Removing the DI Insert Assembly Removing the Document Insert Platen Assembly Disconnecting the Main Logic Card Cables Removing the Front Shock Mount Removing the MICR Disconnecting the Main Logic Card Cables Models TH and TI2 pop Disconnecting the Main Logic Card Cables Models TI3 T14 TG3 and Toa Disconnecting the MICR Cable Bu ferais MG ok Removing the Lower Forms Entry Frame Removing the Flipper Assembly Removing the Bail Removing the DI Backup Roller Removing the DI Lever Assembly Disconnecting the Main Logic Card Cables Models TH and TI2 El Disconnecting the Main Logic Card Cables Models TI3 Tl4 TG3 and TGA Removing the Front Shock Mount and DeL the MICR Cable Gear Removal sou svo ue A vd Removing the Document Insert Feed Roller Removing the Switch
35. turvaohjeet T ss kirjasessa on ohjeet siit miten s hk laitteet kaapeloidaan ja kytket n turvallisesti A m Danger Avant d installer le pr sent produit consultez le livret Informations pour la s curit Lisez moi d abord GA27 4004 qui d crit les proc dures respecter pour effectuer les op rations de c blage et brancher les quipements lectriques en toute s curit AN m Vorsicht Bevor mit der Installation des Produktes begonnen wird die Sicherheitshinweise in Sicherheitsinformationen Bitte zuerst lesen IBM Form GA27 4004 Diese Ver ffentlichung beschreibt die Sicherheitsvorkehrungen f r das Verkabeln und Anschliegen elektrischer Ger te AN Vigy zat Miel tt megkezdi a berendez s zembe helyez s t olvassa el a IBM Safety Information Read This First GA27 4004 k nyvecsk ben le rt biztons gi inform ci kat Ez a k nyv le rja milyen biztons gi int zked seket kell megtenni az elektromos berendez s huzaloz sakor illetve csatlakoztat sakor X SureMark Hardware Service updated October 30 2001 AN m Pericolo prima di iniziare l installazione di questo prodotto leggere le informazioni relative alla sicurezza riportate nell opuscolo Informazioni di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche ra Fare For du begynner
36. 1 Chapter 1 Overview Indicators Controls and Stations Thermal Impact Printers Indicator Control and Station Single Station Printers Communication Mode Selections RS 232 Baud Rate Selection RS 232 XON XOFF Mode Selection RS 232 RS 485 Selection Emulation Mode Selection USB Selection 2 Power Supply Connections Printer Mechanism Overviews OONNN OPH HOW Indicators Controls and Stations Thermal Impact Printers There are two triangular shaped buttons and two LED indicators located on the top of the printer The buttons serve multiple functions When the Printer Ready LED indicator is on continuously the printer is online connected to the system and ready for printing When the indicator blinks one of the following conditions exists The printer is offline offline testing is enabled The printer is out of thermal paper The ribbon cover and or CR paper cover is open The printer has a nonrecoverable home error The second LED is the document present indicator It lights when a document is inserted far enough into the Document Insert DI station to reach the DI sensor When this LED blinks the DI station is waiting for you to insert a document The topmost button is the Customer Receipt CR paper feed button Press this button to advance the CR paper The lower button is the document feed button Press this button to advance the document If you simultaneously press both bu
37. 1 101599 9 137 42H1045 6 11 131 16K8519 17 185 42H1046 7 3 133 16K8532 16 183 42H1047 7 1 133 16K8533 16 183 42H1048 7 8 133 16K8538 16 183 42H1050 9 137 16K8555 17 185 42H1051 8 135 16K8602 15 1 181 42H1052 8 135 16K8603 15 2 181 42H1053 10 139 16K8604 15 2 181 42H1056 13 2 145 16K8605 15 1 181 42H1056 5 1 129 16K8607 15 2 181 42H1057 9 137 16K8615 14 4 179 42H1058 10 139 16K8616 14 4 179 42H1059 5 129 16K8617 14 4 179 42H1060 11 141 16K8618 16 4 183 42H1062 8 135 16K8622 14 1 179 42H1063 12 1 143 16K8623 14 1 179 42H1065 11 141 16K8624 16 1 183 42H1106 6 2 131 16K8625 16 2 183 42H1107 6 1 131 16K8626 16 3 183 42H1108 6 7 131 16K8627 17 1 185 42H1109 6 6 131 16K8628 14 2 179 42H1110 6 5 131 16K8629 14 2 179 42H1111 13 3 145 16K8635 17 185 42H1111 7 6 133 16K8643 16 5 183 42H1112 7 5 133 16K8674 16 183 42H1113 7 7 133 16K8674 17 185 42H1114 6 10 131 O Copyright IBM Corp 1998 2001 211 Part Asm Number Index Page 42H1115 4 3 127 42H1116 4 6 127 42H1117 9 10 137 42H1118 9 11 137 42H1119 9 137 42H1120 10 11 139 42H1121 8 10 135 42H1122 5 3 129 42H1123 11 141 42H1124 11 23 141 42H1125 1 6 121 42H1128 5 9 129 42H1129 5 8 129 42H1130 11 21 141 42H1131 1 3 121 42H1132 1 2 121 42H1133 4 2 127 42H1134 9 137 42H1135 2 2 123 42H1136 1 1 121 42H1137 5 2 129 42H1138 1 4 121 42H1139 2 1 123 42H1140 3 125 42H1141 3 6 125 42H1142 3 8 125 42H1143 13 1 145 42H1143 3 7 125 42H1144 12 2 143 42H114
38. 176 1 Power Supply RS 232 Attached Only 10 08L2014 1 Standard USB cable 5 m 11 01L1647 1 Distributed USB cable 3 8M 12 01L1646 1 Integrated USB cable 0 5 m Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 145 Assembly 13 continued updated October 30 2001 146 sureMark Hardware Service updated October 30 2001 Chapter 6 Operation Operating Controls and Indicators 4 147 Check Verification and Printing 2 2 2 2 147 Ribbon Loading x e a e e m mom Sie AOV ss dee Ol Paper Loading amp i weno 6 2 wf y woe op ox xe er de ox 2 168 Clearing Jams in the Check Flipper Area 155 MICR Reader Read Head Cleaning 157 Thermal Printhead Cleaning 158 Note All covers must be installed on the SureMark printer during operation Operating Controls and Indicators operating controls and indicators Check Verification and Printing The Model TI2 TI4 and TG4 printers are capable of printing verification information on a check and printing information on an inserted document shows the correct positioning of the check in a printer It also shows how to side load a document to align it exactly where you want it to be printed Attention Do not pull the receipt paper out of the printer with the paper access cover closed Doing that will disengage the
39. 2 Press and release the Customer Receipt Feed button to start this test Copyright IBM Corp 1998 2001 25 updated October 30 2001 See Figure 14 on page 271 and verify that your printer has printed correct information for your model and configuration MICR reader enabled and check flipper enabled Model TI2 Model T14 or Model TG4 Double byte character sets enabled Model TI5 and TG5 e 2 MB card with user flash storage enabled Models TI3 Tl4 TG3 and TG4 2 MB card in single byte mode Model TI5 and TG5 e RS 232 RS 485 or USB serial interface Applicable parameters for RS 232 communications 9600 or 19 200 baud rate DTR DSR or XON XOFF control Asolid line should appear as the last line of the test pattern If any characters that appear in Eigure 14 on page 27 are missing from the test pattern you print or if the solid line is missing go to Document Insert Test T Insert a document in the Document Insert station The Document Present indicator should come on If the Document Present indicator does not come on realign the document If the Document Present indicator still does not come on go to Press and hold both buttons to enter offline mode When the Printer Ready indicator begins blinking release both buttons Press and release the document feed button to print the test pattern The test pattern includes all printable characters in the resident code page printed in the default
40. 2 baud rates 9600 and 19 200 baud The baud rate is selected using SW1 1 on the main logic card The switch is located on the lower left corner of the logic card and is accessible without removing the printer covers Set the switch as follows 4 SureMark Hardware Service updated October 30 2001 SW1 1 OFF 9600 baud SW1 1 ON 19200 baud l The card is normally set with SW1 1 in the OFF position which selects the 9600 baud rate See for thermal impact SureMark printers See Figure 4l and or single station SureMark printers RS232 Cash Power Supply RS232 RS 485 Port Mode Drawer Port RS232 Port Switch Port Only Figure 3 Cable Connectors and RS 232 Mode Switch for Thermal Impact SureMark Printers View is from the bottom rear of the printer Power supply port RS 232 only RS 232 port RS 485 port Cash drawer connector Figure 4 Cable Connectors for Single Station SureMark Printers View is from the bottom rear of the printer Chapter 1 Overview 5 updated October 30 2001 RS 232 mode switches Cash drawer connector Figure 5 RS 232 Mode Switch for Single Station SureMark Printers View is from the bottom rear of the printer Cash drawer cable HN Cash drawer cable r Power cord RS 4
41. 5 Character alignment TL5 Top line front insert BL3 Bottom line top insert Measure from the top edge of this paper to the top of each print line Press the key 1 9 that corresponds to the print line that is closest to 5MM e c c a WE MER CNN SEN CHARACTER ALIGNMENT PROCEDURE H 1 H 1 H 2 H 2 H 3 H 3 H 4 H 4 H 5 H 5 H 6 H 6 H 7 H 7 H 8 H 8 H 9 H 9 Press the key 1 9 that corresponds to the pair of H s that appear to be most aligned 5 selected line Figure 12 Adjustment and Alignment Printouts 14 SureMark Hardware Service updated October 30 2001 4610 Fonts and Logos Utility Diskette l This utility is for both RS 232 and RS 485 operation e can download the utility from the Retail Store Solutions Web site See hage 22l for more information The utility program allows you to perform the following functions Update printer firmware Configure the printer model Create edit and download user defined character fonts logo images and messages e Download proportional fonts not supported for models TI1 and TI2 Convert fonts and logo files from impact to thermal From the same Web site you can also download the following sample files for use with the utility program User defined characters file Message file Logo file Proportional Font Conversion Utility l As part of its support for proportional fonts IBM provides three TrueType fonts and
42. 5 6 8 131 42H1154 17 185 42H1157 13 4 145 42H1157 18 1 187 42H1163 3 9 125 42H1164 11 12 141 42H1176 13 9 145 42H1176 18 6 187 42H1179 17 185 42H1180 5 7 129 42H1181 1 121 42H1182 1 121 42H1190 7 133 42H1216 3 17 125 42H1262 5 11 129 6341458 17 185 6410857 17 185 6429529 17 185 69F3557 17 185 72H3802 13 5 145 72H3802 18 14 187 72H3803 13 6 145 72H3803 18 15 187 73G2601 9 137 212 SureMark Hardware Service Part Asm Number Index Page 73G2620 17 185 86H2192 13 7 145 86H2192 18 8 187 86H2195 13 8 145 86H2195 18 9 187 92F5403 17 185 93F0233 17 185 updated October 30 2001 updated October 30 2001 Index Numerics 4610 fonts and logos utility diskette 15 adjustments mechanical cutter blade run in 111 DI forms compensation adjustment 106 DI open lever adjustment 110 printhead platen gap adjustment 108 thermal paper switch adjustment 116 117 thermal printhead adjustment 114 C cash drawer pin assignments 200 check verification printing 147 checks clearing jams 155 cleaning MICR reader read head 157 thermal printhead 158 191 clearing jams DI station 155 command modes RS 232 4 RS 485 4 conversion utility proportional fonts 15 E electrostatic discharge damage prevention 105 emptying printer buffer 20 emulate Epson single station printer enabling 21 limitations 21 overview 21 emulate model 3 or 4 printer limitations 20 overview 18 using 4690 online terminal diagnostic
43. 6K8675 NP Screw M3X12 pan head 16K8682 NP Spring cutter sensor 42H1028 NP Screw M2X6 self tapping 42H1154 NP E clip ETW 4 x 42H1179 NP Washer RS 232 connector 6341458 NP E clip ETW 2 5 6410857 NP Screwlock RS 232 connector 6429529 NP Screw M3X4 69F3557 NP Lockwasher RS 232 connector 73G2620 NP E clip ETW 3 92F5403 NP Screw M3 5X7 1 thd cutting 93F0233 NP E clip ETW 2 Chapter 9 Parts Listing Models TF6 and TM6 185 updated October 30 2001 l Assembly 18 Miscellaneous Parts and Accessories 186 sureMark Hardware Service updated October 30 2001 Assembly 18 continued Asm Part Index Number Units Description 18 1 42H1157 1 Filler Panel used with Model 4694 slant top 2 30L6217 1 Filler Panel used with SurePOS 700 Series slant top 3 30L6322 1 Filler Panel used with SurePOS 700 Series flat top 4 16K8691 1 Filler Panel litho gray 5 16K8692 1 Filler Panel storm gray 6 42H1176 1 Power Supply RS 232 or standard USB attached only 7 20P0365 1 Cable RS 232 Interface 0 75 m 8 86H2192 1 Cable RS 232 Interface 2 m 9 86H2195 1 Cable RS 232 Interface 4 m 10 08L2014 1 Standard USB cable 5 m 11 01L1647 1 Distributed USB cable 3 8M 12 01L1646 1 Integrated USB cable 0 5 m 13 16K8702 1 Wall mounting bracket 14 72H3802 1 Cash Drawer Cable Short 15 72H3803 1 Cash Drawer
44. 7 0355 03 TEL GY27 0355 02 GY27 0355 01 Figures Part 1 General Information Chapter 1 Overview Indicators Controls and Stations Thermal Impact Printers Indicator Control and Station Single Station Printers Communication Mode Selections RS 232 Baud Rate Selection RS 232 XON XOFF Mode Selection RS 232 RS 485 Selection Emulation Mode Selection USB Selection Power Supply Connections Printer Mechanism Overviews Chapter 2 SureMark Installation Service and Utility Software Software Adjustments Models TI1 TI2 TI3 Tl4 TG3 and bu Using the 4690 Operating System Using IBM Point of Sale Device Diagnostics i Using the Reference Service Diskettes RS 485 or RS 232 Printers 4610 Fonts and Logos Utility Diskette uc Proportional Font Conversion Utility Firmware Update Using Firmware Update Diskette Using POSS For Windows to Update SureMark Printer Firmware RS 485 and USB Only IBM Point of Sale Device Diagnostics Using 4690 OS 4610 Ultility to Update SureMark Firmware m Updating SureMark Firmware Using cl RS 232 Attachment Limitation on Updating Firmware E A Emulating the IBM Model 3 or Model 4 Printers Enabling Emulation Using Utility Diskettes Enabling Emulation Using 4690 On Line Terminal Diagnostics Limitations for Emulation m c Printing Saved Data Emulating an Epson Single Station Printer Single Station Only Enabling Epson Emulation Rn a ca
45. 8 or IAEE for USB mode and ANNT or Eigure 4 on page H for RS 232 mode This connector is located under the printer and is accessible without removing the printer covers Connector J2 has the following pin functions Pin Signal Pin Signal 1 24 V dc 2 Not Connected 3 Ground When the RS 485 or powered USB port is used power is supplied to the printer from the IBM POS system DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a correctly wired and grounded outlet Note For translations of these safety notices see FAppendix D Translated Safety Chapter 1 Overview 9 updated October 30 2001 To protect the printer from electrical damage never plug or unplug the RS 232 or the RS 485 connector without deactivating the power first You can deactivate the power by either turning off the system unit or by unplugging the power supply from the electrical outlet You can also deactivate a single station SureMark by turning off the printer s power switch Printer Mechanism Overviews Operator Switch and Button Assembly Thermal Printhead Assembly Ribbon Guide Impact Printhead Assembly Ribbon Drive Assembly Customer Receipt Drive Gears Document Insert Station Platen Document Insert Station Drive Shaft Assembly Document Insert Stat
46. 85 cable RS 232 cable C iz H IE 2 2 Figure 6 RS 232 and RS 485 Cable Routing for Single Station SureMark Printers RS 232 XON XOFF Mode Selection The SureMark printer supports RS 232 protocol using DTR DSR lines to control data transmission lt also supports XON XOFF modes where system and printer software control the flow of data Select these modes using SW1 2 on the main logic card The switch is located on the lower left corner of the logic card and is accessible without removing the printer covers Set the switch as follows 6 SureMark Hardware Service updated October 30 2001 The card is normally set with SW1 2 in the OFF position which selects DTR DSR mode of operation See igure 3 on page Al SW1 2 OFF DTR DSR Control SW1 2 ON XON XOFF Control Required when using a 3 wire RS 232 cable RS 232 RS 485 Selection The SureMark printer will operate using either RS 232 or RS 485 communications protocol RS 232 is typically associated with PC systems The printer contains a 9 pin D shell connector for RS 232 communications This
47. A a a UR ges X Goat de ow oy 22 Generelle sikkerhedsforskrifter e gh ode Be ee oe Seb dS se Gow x 202 Suomi T Yleiset turvaohjeet oa RB eode Um A a OS Francas a xc ode o aa a E xs TROC S xs 0916 se 204 G n ralit s 2 2 2 204 Deutsch So m una um Sm oe oum cue a ca we a 3204 Allgemeine Sicherheitsuberlegungen moie ou Pe ee ee a 204 Italiano SO dido nm Um OX Oo ox ot ZOE Sicurezza Considerazioni general o koc OE Ono e 5 205 Norsk A dB uut S m Al OM ce Boot Ae we st M us 2 Generelle sikkerhetsforskrifter Eo Wa Xu d hes dis WES We Eb rlw We Se wow 5209 Portugu s S ux AR Od vL Hc TA ou RR R dod sa 05 Informac les de Seguranca Gerais you wo MUR ert oU UR I ue deu 205 Espanol Sob a op eoo OUR eo x ox x 200 Consideraciones Generales de Seguridad Bo dox 8 ea ose amp 206 Svenska e uw o de dE c Roe o6s SA wo xw x ao207 Allm nna s kerhetsf reskrifter Lom Xd Oe eo uns ee As S oue oS ws we ZOF Appendix E Notices Zu um Electrostatic A ESD foe ee d wle ee ee eon be d amp 209 Trademarks CI Part Number Index 21 Index amp Sox 8 amp Ae Xe wmm Uo Se ee IE es ue xe x 213 Vi SureMark Hardware Service updated October 30 2001 Preface This manual provides problem determination and testing information and a parts listing of field replaceable units FRUs for the IBM SureMark Printers
48. Cable Long Chapter 9 Parts Listing Models TF6 and TM6 187 Assembly 18 continued updated October 30 2001 188 sureMark Hardware Service updated October 30 2001 Chapter 10 Operation Operating Controls and Indicators 189 PaperLoading s a 2 e oko w ok ox eg ROG woke o 84 190 Thermal Printhead Cleaning 191 Note All covers must be installed on the SureMark printer during operation Operating Controls and Indicators Copyright IBM Corp 1998 2001 189 t2 B2 B2 B2 B2 7 7 77 N b2 b2 b2 P2 updated October 30 2001 Paper Loading 1 Open the top cover 2 fthere is any unused paper or if there is an empty paper roll core on the paper holder inside the printer remove it before inserting a new paper roll You can throw the core in the trash can 3 If the printer is configured for snap in paper loading two white spheres are present behind the metal springs then place the paper roll onto the paper roll holder as shown in Figura 114 otherwise drop the roll into the bucket The leading edge of the paper should come from the direction of the back of the printer and go across the bottom of the roll as shown in the diagram Note The thermal printhead will not print on paper with glue on it If the new paper roll was sealed by glue tear off the 15 to 20 cm 6 to 8 in of paper with glue on it before loading it Or you can advanc
49. FAppendix D Translated Safety Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person the product and the part being installed are at the same charge level ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the ac power plug Coax or connector outside shells can also be used Handling Removed Cards Logic cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container Copyright IBM Corp 1998 2001 105 updated October 30 2001 Mechanical Adjustments The following adjustment procedures are included in this section Important Procedures 1 through 3 must be done is sequence AO gi e O Da DI Forms Compensation Adjustment Printhead Platen Gap Adjustment DI Open Lever Adjustment Cutter Blade Run In Thermal Printhead Adjustment Thermal Switch Adjustment Document S
50. FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Use the following link to return to the procedure from which you came 2 Use lift tab to remove the flipper cartridge 3 Reassemble Flipper Cover Lift Tab Flipper Cartridge Figure 21 Removing the Document Insert Feed Cover and the Flipper Cartridge 42 SureMark Hardware Service N updated October 30 2001 Removing and Replacing the Printhead m Important This procedure shows you how to remove the printhead FRU Stop when you get to the failing FRU exchange the FRU and reassemble The FRUs are highlighted 1 Power OFF the printer by either powering off the system or unplugging the external power source from the wall outlet 3 Remove the ribbon cartridge 4 Remove the mounting screw from the printhead See Figure 22 5 Lift the printhead out of the carrier and disconnect the printhead cable 6 Remove any dust from the home sensor 7 Reassemble 8 E the printhead gap Go to 9 When you replace the impact printhead run the service diskette and select Reset Statistics for the FRU See Mounting Screw 9 Printhead Printhead Cable Home Sensor Cable Printhead Carriage Home Sensor Assembly Mounting Screw Upper Document Guide Snaps Figure 22 Replacing the Printhead Chapter 3 Problem Determination Models Tlx 43 updated Octob
51. H1145 1 Spacer Printhead 9 NP Frame 10 42H1114 1 Ribbon Drive Asm 11 42H1045 1 Motor Transport Includes Screws Asm Index 6 12 12 1 Screws 2X See Hardware Kit 42H1063 Miscellaneous Fasteners Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 131 updated October 30 2001 Assembly 7 Impact Printhead Assembly 2 Bc m E l 4 3 5 6 e 7 132 SureMark Hardware Service updated October 30 2001 Assembly 7 continued Asm Part Index Number Units Description 7 1 42H1047 1 Guide Ribbon Includes Screws Asm Index 7 2 2 NP Screws 2X Part of Hardware Kit 42H1063 Miscellaneous Fasteners 3 42H1046 1 Printhead Asm Impact Includes Printhead Screw Asm Index 7 4 Printhead Gap Gage 4 NP Screw see kit 42H1063 5 42H1112 1 Carriage Asm 6 42H1111 1 Cable Printhead 7 42H1113 1 Bearing Carrier Front 8 42H1048 1 Sensor Home Includes Screw Asm Index 7 9 9 NP Screw Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 10 NP Frame 42H1190 1 Printhead Gap Gage Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 133 updated October 30 2001 Assembly 8 Document Insert Station Platen and Lever 134 SureMark Hardware Service updated October 30 2001 Assembly 8 continued Asm Part Ind
52. Limitation on Updating Firmware The following limitation must be considered when updating firmware on the SureMark printer SureMark firmware update cannot be performed if the printer currently has Model 4 emulation enabled If emulation is enabled temporarily disable Model 4 emulation then start the SureMark firmware update After the firmware update is uber re enable Model 4 emulation See FEmulaling the IBM Model 3 ol for additional information Emulating the IBM Model 3 or Model 4 Printers It is possible to emulate the IBM Model 3 or Model 4 printer with the SureMark printer You must change the configuration to enable the SureMark to emulate the Model 3 or Model 4 printers The following mediums can be used to set up Model 3 or Model 4 emulation For systems with diskette drives use the Font and Logos utilit Diskette or the Configure MCT Utility Diskette see EI Download the latest level diskette m the Retail Store Solutions Web site See For medialess systems using Diagnostics see Es 18 SureMark Hardware Service updated October 30 2001 Enabling Emulation Using Utility Diskettes The following information is also available in the 4670MOD4 TXT file on the diskette Note All SureMark firmware levels for models TI3 Tl4 TG3 TF6 and TM6 support emulation To set up Model 3 or Model 4 emulation using the Font and Logos Utility Diskette or the Configure MCT Utility Diskette 1 Insert the utilit
53. Logic Cards and Shock Mounts Assembly 4 Document Insert Station pP Assembly 5 Thermal Printhead Assembly and Cover e Assembly 6 Printhead Transport and Ribbon Drive Assembly Assembly 7 Impact Printhead Assembly Eom ds Assembly 8 Document Insert Station Platen and Lever Assembly 9 Document Insert Drive Shaft Assembly Assembly 10 Document Insert Station Gears and Motor Assembly 11 Customer Receipt Drive Cutter and Platen Assembly 12 Hardware Kits Assembly 13 Cable Assemblies Filler Panel Power Supply Operator Switch and Button Assembly Customer Receipt Ri f Drive Gears ibbon Guide Document Insert Station Ribbon Drive Assembly Platen Document Insert Station Drive Shaft Assembly Document Insert Station Flipper Station Copyright IBM Corp 1998 2001 120 122 124 126 128 130 132 134 136 138 140 142 144 Thermal Printhead Assembly Impact Printhead Assembly 119 updated October 30 2001 Assembly 1 Covers 120 sureMark Hardware Service updated October 30 2001 Assembly 1 continued Asm Part Index Number Units Description 1 1 42H1136 1 Cover Customer Receipt Paper pearl white 1 10J1568 1 Cover Customer Receipt Paper iron gray 2 42H1132 1 Cover Ribbon pearl white 2 10J1573 1 Cover Ribbon iron gray 3 42H1131 1 Cover Top pearll white
54. Platen Asm Thermal Models TI3 TI4 TG3 and TG4 Includes Asm Index 11 9 11 10 and 11 11 9 NP Bearings Thermal Right 10 NP Platen Thermal 11 NP Bearings Thermal Left 12 42H1164 1 Stripper 42H1060 1 Kit CR Cutter Gears Includes Asm Index 11 13 11 14 11 15 11 16 11 17 11 18 11 19 and 11 20 13 NP E Clip Part of Hardware Kit 42H1063 Miscellaneous Fasteners 14 NP Gear Pin 15 NP Pin Lever Drive 16 NP E Clip Part of Hardware Kit 42H1063 Miscellaneous Fasteners 17 NP Spring Cutter Stop 18 NP Gear Cutter 19 NP Gear Thermal Feed 20 NP Gear Thermal Idler 22 NP e Spiral Pin 21 42H1130 1 Clutch Asm Cutter Models TI1 and T12 Includes Spiral Pin Asm Index 11 22 21 30L6445 1 Clutch Asm Cutter Models TI3 Tl4 TG3 and TG4 Includes Spiral Pin Asm Index 11 22 23 42H1124 1 Motor CR Models TI1 and TI2 Includes Screws 2x 23 30L6444 1 Motor CR Models TI3 Tl4 TG3 and TG4 Includes Screws 2x 24 NP Frame Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 141 updated October 30 2001 Assembly 12 Hardware Kits 142 sSureMark Hardware Service updated October 30 2001 Assembly 12 continued Asm Index Part Number Units Description 12 4 42H1063 42H1144 Kit Miscellaneous Fasteners which contains the followi
55. Q where slot number SureMark slot number usually 1 The slot number must be specified with decimal values only hexadecimal values are not accepted port number SureMark port number specified with a decimal value usually 17 microcode file Either C POS BIN AIP46MC HEX C POS BIN AIP46MCH HEX or C POS BIN AIP46MCD HEX Q Quiet mode installation no progress information The SureMark flash update will take several minutes IBM Point of Sale Device Diagnostics USB printers connected to one of the SurePOS 700 Series systems can use the IBM Point of Sale Device Diagnostics to update the SureMark firmware See IBM SurePOS 700 Series System Reference for more information on the IBM Point of Sale Device Diagnostics Using 4690 OS 4610 Utility to Update SureMark Firmware If you use the 4690 OS with SureMark printers that are attached to medialess systems with RS 485 or USB connections you can use the 4610 Utility Program function of the 4690 OS to update SureMark firmware Note 4690 OS level 9910 or greater is required to use this utility 1 a e OON To invoke the utility press Ctrl S1 95 Ctrl S2 Press 729 Ctrl S2 at the ENTER REQUEST prompt Press 1 Ctrl S2 to continue Message T7175 will display to confirm flash update has started The SureMark flash update will take several minutes Message T9514 Enter Request displays after the SureMark flash update completes Enter 99 Ctrl S2 to end the SureMar
56. SOS N Fi ront Transport Shaft Printhead Gap Eccentric Detail Figure 30 Turning the Bushing and Removing the Transport Shaft Chapter 3 Problem Determination Models Tlx 53 updated October 30 2001 Figure 31 Removing the Transport Motor 54 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Printhead Cable m Important This procedure shows you how to remove the printhead cable FRU Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 10 Printhead Cable Disconnect the printhead cable from the main logic card Disconnect the printhead cable and the home sensor from the printhead and pull it through and out of the carriage assembly See Figure 32 Make an alignment mark across the edge of the cable partly on the cable and partly on the frame See Figure 32 Peel the adhesive loose from the frame Lift the printer frame upward and unsnap the two front latches which hold the upper document guide by pressing forward ano down with S screwdriver to loosen the upper document guide see Pull the printhead cable through and out of the frame Note Take note of how the cable is routed through the frame The cable is affixed to the frame with adhesive Lay the old and new printhead cable side by side Copy the alignment mark from the old printhead cable to the same location on the new printhead cable Reas
57. SureMark Printers Hardware Service Manual updated October 30 2001 GY27 0355 03 updated October 30 2001 Note Before using this information and the Fourth Edition September 2000 This edition applies to the IBM SureMark Printers models TI1 TI2 TI3 Tl4 TF6 and TM6 Order publications through your IBM representative or the IBM branch office serving your locality Publications are not stocked at the address given below A form for reader s comments is also provided at the back of this publication If the form has been removed address your comments to IBM Corporation Information Development Department CJMA PO Box 12195 Research Triangle Park North Carolina 27709 USA When you send information to IBM you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you O Copyright International Business Machines Corporation 1998 2001 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp updated October 30 2001 Contents Preface Who Should Read This Manual How This Manual Is Organized Related Publications and Diskettes Tell Us What You Think Safety Information Summary of Changes Web only update for GY27 0355 03 October 2001 Web only update for GY27 0355 03 June 2001 GY2
58. The average MICR signal is 11296 of nominal There is an external noise source with an amplitude of 23 580 mV of a maximum MICR signal and a period of 14 milliseconds This noise may affect the printer s ability to read the MICR signal on checks Move the printer away from the noise source This source may be a display or a security tower LA A SS mu LL d Figure 16 MICR Reader Test Results Noise Level Needs Adjusting Chapter 3 Problem Determination Models TIx 29 updated October 30 2001 Symptoms Review the following symptoms or messages and take the suggested actions Table 4 Printer Symptoms or Messages Symptom Repair Actions Listed in Most Likely Order of Failure Printer does not power ON Both 41 Check for a good connection and that the printer is plugged in LEDs are off 2 Replace the power SUBO or system unit 3 4 Printer indicators do not come on 4 Check that the printer is plugged in and has power 2 Check for a broken LED 3 4 Printer Ready LED is blinking 1 Press the customer receipt feed button 2 Check the paper supply to ensure that the receipt paper is loaded correctly 3 Ensure that the covers are closed 4 5 Customer receipt thermal does 4 not advance paper 2 to isolate the problem Customer receipt thermal is 1 Check to see if the thermal paper is correctly installed missing character dots 2 3 4 5 Customer recei
59. USB Type B connector which requires a 24 volt power brick or with the powered USB connector which contains 24 volt power lines within the communications cable Copyright IBM Corp 1998 2001 199 updated October 30 2001 The standard USB Type B connector has the following pin functions Pin Signal 1 Vbus 5 V dc 2 Minus data 3 Plus data 4 Ground The powered USB connector has the following pin functions Pin Signal 1 Ground 24 V dc 24 V dc Ground Vbus Plus data Minus data Vbus 5 V dc 24 V dc Ground 24 V dc ONOahWND Cash Drawer Connector Pin Assignments SureMark printers have a single cash drawer connector This connector can drive either a single cash drawer or two cash drawers by using a special cable The connector also provides a status line which indicates if one of the cash drawers is open Drive voltage for each cash drawer solenoid is 24 V dc at a current of 1 ampere Connector pins are assigned as follows Pin Signal Not Connected Solenoid 1 Driver Cash Drawer Status 24 V dc Solenoid 2 Driver oa Ff O N Ground The cash drawer solenoids should be connected between pins 4 and 2 for cash drawer 1 and between pins 4 and 5 for cash drawer 2 A Y cable is required to bring out all the appropriate lines to attach the two units The cash drawer status line has a 10k resistor pull up connected to the 5 V dc Note The drawer sensor should switch pin 6 to pin 3 when the
60. a installere dette produktet ma du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon Les dette forst GA27 4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr x m Perigo Antes de iniciar a instala o deste produto leia as informa es de seguran a Informa es de Seguranca Leia Primeiro GA27 4004 Este documento descreve como efectuar de um modo seguro as liga es el ctricas dos equipamentos A m Peligro Antes de empezar a instalar este producto lea la informaci n de seguridad en Informaci n de Seguridad Lea Esto Primero GA27 4004 Este documento describe los procedimientos de sequridad para cablear y enchufar equipos el ctricos Preface Xi updated October 30 2001 A m Varning livsfara Innan du b rjar installera den h r produkten b r du l sa s kerhetsinformationen i dikumentet S kerhetsf reskrifter L s detta f rst GA27 4004 D r beskrivs hur du p ett s kert s tt ansluter elektrisk utrustning Xii SureMark Hardware Service updated October 30 2001 UR RAZA CA IBM Safety Information Read This First GA27 4004 Prk AORTA s APM EH E a AA EIA D ER gt Opasnost Prije nego sto p cnete sa instalacijom produkta pro itajte naputak o pravilima o sigurnom rukovanju
61. al Printhead BW Document Insert Motor Connector Green Connector Cutter Motor Connector White Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor 9 Connector Red 1 Impact Printhead Connector Interface Card Connector a MICR Head Connector Figure 78 Disconnecting the Cable Connected to the Main Logic Card Models TI3 TI4 TG3 and TG4 Main Logic Card Printer Assembly MICR Cable Frame Front Shock Mount Bottom Cover Figure 79 Removing the Front Shock Mount and Disconnecting the MICR Cable 98 sureMark Hardware Service updated October 30 2001 Locking Tabs Figure 80 Customer Receipt Paper Bucket 99 Chapter 3 Problem Determination Models Tlx N updated October 30 2001 Removing and Replacing the Document Insert Motor and Gears m Important This procedure shows you how to remove the document insert motor and gear FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted attached to the interface card See El or 4 Remove the front shock mount See Figure 83 on page 1021 5 Lift the front of the printer frame high enough to reach in and disconnect the MICR reader cable See Eigure 83 on page 102 6 Lift the frame out of the bottom cover 7 Remove the E clip holding the motor gear to the motor See Figure 84 or
62. and hold the paper feed button while the printer is powered on If the top cover is open this also puts the printer in power up offline mode Symptoms Review the following symptoms or messages and take the suggested actions Table 5 Printer Symptoms or Messages Models TF6 and TM6 Symptom Repair Actions Listed in Most Likely Order of Failure Printer does not power ON LED is off Check for a good connection and that the printer is plugged in Check that the printer power switch which is located under the top cover is set ON Replace the power supply or system unit Exchange the printer interface card Go to Printer Ready LED is blinking SONS o Ja Press the customer receipt feed button Check the paper supply to ensure that the receipt paper is loaded correctly Ensure that the cover is closed Press the paper out switch If the LED stays on and stops blinking then adjust the thermal paper switch go to haga 178 If the LED continues blinking replace the thermal paper switch and the cutter lever Replace the main logic card Replace the inner cover assembly Customer receipt does not advance paper wo Check to see if the thermal paper is jammed or loaded incorrectly bage 164 to isolate the problem Customer receipt is missing 1 Check to see if the thermal paper is correctly installed character dots 2 Check and clean the printhead area if contamina
63. and move it down and out Note Ensure that the logic card is completely seated in the base when reassembling 7 Reassemble 8 Check cables for good seat on logic card Chapter 3 Problem Determination Models Tlx 45 updated October 30 2001 Front Shock Mount Bottom Cover Printer Assembly Main Logic Ribbon Drive Assembly Ribbon Drive Assembly Cable Figure 23 Removing the Ribbon Drive Assembly 46 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Tensioner m Important This procedure shows you how to remove the tensioner FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 1 Open the ribbon cover 2 Position the carriage assembly in the center See Figure 24 3 Push the tensioner inward and remove the timing belt from the transport motor pulley 4 Remove the tensioner spring 5 Remove the tensioner by sliding it towards the right and lifting it out 6 Reassemble 7 Run one of the 4610 diagnostic and adjustment utilities See FSoftward 4 19 ana J on page Tensioner Tensioner Spring Timing Belt Transport Motor Figure 24 Removing the Tensioner Chapter 3 Problem Determination Models TIx 47 updated October 30 2001 Removing and Replacing the Printhead Carriage Assembly m Important This procedure shows you how to remo
64. ark Hardware Service updated October 30 2001 Main logic card Connector Interface card Figure 111 Separating the Interface and Main Logic Cards Models TF6 and TM6 171 Chapter 7 Problem Determination Models TF6 and TM6 updated October 30 2001 Removing and Replacing the Thermal Print Mechanism m Important This procedure shows you how to remove the thermal printhead assembly FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 1 Invert the printer Remove the bottom cover Go to the printhead 5 Move the printhead cable out from under the plastic hook 6 Invert the printer 7 Push the tear bar toward the back of the printer while pushing the metal frame toward the right The assembly will drop out of the printer 8 Remove the two screws that hold the customer receipt motor on 9 Pull the customer receipt motor away from the frame assembly 10 Remove the e clip that holds the idler gear in place 11 Remove the idler gear 12 Remove the thermal printhead cables 13 Remove two recessed screws to separate the printhead from the frame assembly Thermal printhead Frame assembly Recessed Pd Long cable Thermal printhead cables I E screws Idler gear Customer receipt NM Le eg E 7 amp E clip motor ZA YA Figure 112 Thermal Print Mechanism 14 Reassembl
65. by either an RS 232 or RS 485 cable and the system has a floppy diskette drive a PC keyboard and display f 8 Download the latest level of firmware update diskette from the Web see You can select from several update methods ia attended unattended and automatic Insert the firmware update diskette in drive A Power on the system unit that has the SureMark attached by either an RS 232 or RS 485 cable Select RS 485 or RS 232 connection Follow the messages displayed to complete the firmware update a Press Enter OK at the logo screen to proceed b Choose connection type RS 485 or RS 232 For RS 232 connections also make the following selections refer to the communications mode selections switches located on the bottom rear of the SureMark printer to determine the following selections Communications port COM1 COM2 COM3 COM4 Baud Rate 9600 or 19 200 Control Flow DTR DSR or XON XOFF Press Enter OK to proceed Press F10 Menu Select O Operations Select A Advanced Options Select U Update Firmware Press Enter twice to select the desired firmware image file usually only the latest firmware image file is available for selection i Press Enter YES again to commit to firmware update j The Information screen will display the update percent completed 2079200 Note The SureMark flash update will take several minutes Do NOT power off the host system or the SureMark printer
66. ccentric wid 2 amp A Rear Transport Shaft LK a Front Carrier Bearing Left g7 Printhead Gap Eccentric Printhead Gap Eccentric Detail Figure 88 Platen Gap Adjustment Chapter 4 Adjustments Models Tlx 109 updated October 30 2001 DI Open Lever Adjustment 1 Move the impact printhead carriage to the right until it is 2 mm from the right wall of the frame 2 Use a screwdriver to adjust the DI open adjustment bushing Adjust until the left end of the backup roll shaft has moved 2 5 mm 0 098 in or 0 1 in from the closed position This can be measured by the distance the left backup roll bearing moves back relative to the frame see 3 Run one of the 4610 diagnostic and adjustment utilities See FSattward d ON bage Backup Roller _ amp Screw Printer Carriage Assembly Bushing Rear Transport Shaft Front Carrier Bearing Printhead 9 Gap Bushing DI Open Adjustment Bushing Detail View DI Open Adjustment Bushing Detail View Shaft Eccentric Bearing Figure 89 DI Open Lever Adjustment 110 SureMark Hardware Service updated October 30 2001 Cutter Blade Run In Note This procedure needs to be done whenever the cutter blades are replaced 1 Make sure the thermal bracket is closed and there is no paper in the printer 2 Manually rotate the cutter blade for 5 cycles by rotating the thermal feed gears This ensures that the blades are co
67. ck face down with the magnetic ink characters to the right 2 Press and hold both buttons to enter offline mode When the printer ready indicator begins blinking release both buttons 3 Press and release both buttons again 4 Remove the check receipt and the check is flipped over Go to Characters that match the magnetic ink characters are not printed on the customer receipt Question marks or an X appear in the printed line Characters that match the magnetic ink characters are printed but the check is not flipped If the Model TI2 TI4 or TG4 detects noise it prints a message on the customer receipt below the magnetic characters from the check Elque 15 and Eos za are examples actual numbers may vary The message shows noise characteristics You can use the noise level to position your printer to minimize outside interference with the MICR reader Sources of electromagnetic noise for example displays security towers and other sources can interfere with the MICR reader read head If the printer shows an external noise source rearrange the printer to make the noise source as far away as possible from the right side of the printer This may eliminate the external noise T123456780T 0860861190A 0671 The average MICR signal is 99 of nominal Figure 15 MICR Reader Test Results Good Noise Level 28 SureMark Hardware Service updated October 30 2001 T123456780T 0860861190A 0671
68. closing the cover The blinking CR light should go to a steady state If the light does not press the CR paper feed button to advance the receipt paper a few inches The printer ready LED should then go to a steady state 4 With the paper cover still closed feed the paper out of the printer The printer ready LED should start to blink indicating an out of paper condition qm m y l T Cables a Tie Wrap f Ci Y Screw ad il L l s 1 Thermal Paper Switch mn S Thermal PH Card c Tie Wrap _ Spiral Wrap 9 Figure 93 Thermal Paper Switch Adjustment 116 SureMark Hardware Service updated October 30 2001 Document Sensor Threshold Reset Set the document sensor threshold reset adjustment if the printer does not sense an inserted document To reset the sensor threshold values to the original default values 1 Press and hold both buttons to enter offline mode 2 While the printer is offline open and close the customer receipt cover Chapter 4 Adjustments Models Tlx 117 updated October 30 2001 118 SureMark Hardware Service updated October 30 2001 Chapter 5 Parts Listing Assembly 1 Covers T Du Assembly 2 Operator Switch and Button Assembly Assembly 3
69. connector is located on the interface card and is accessible under the printer without the need to remove the printer covers The connector has the following pin functions Pin Signal Pin Signal 1 Not Connected 6 DSR 2 Transmit 7 Not Connected 3 Receive 8 Not Connected 4 DTR 9 Not Connected 5 Signal Ground RS 485 mode is an IBM proprietary mode of communication This form of communication is obtained when attaching the appropriate cable to Port 7 on an IBM POS system Emulation Mode Selection Single station SureMark printers can emulate an Epson single station printer The printers mode is selected using SW1 3 on the main logic card see Figure 4 od The switch is located on the logic card next to the cash drawer connector and is accessible without removing the printer covers Set the switch as follows SW1 3 OFF SureMark native mode SW1 3 ON Epson emulation mode USB Selection Universal serial bus USB is an industry standard communication interface It is used to attach devices such as printers displays and keyboards to personal computers or IBM POS systems that have USB ports The standard USB port with a power brick is used to attach the SureMark to personal computers The powered USB port is used to attach the SureMark to IBM POs systems See Eg Zas for the for the thermal impact SureMark printers and single station SureMark printers Chapter 1 Overview 7
70. cription 15 1 16K8695 1 Card Asm Main Logic 512K 1 16K8602 1 Card Asm Main Logic 2 MB 1 16K8605 1 Card Asm Main Logic 8 MB 2 16K8603 1 Card Asm Interface RS 232 and RS 485 38V 2 16K8607 1 Card Asm Interface RS 232 and RS 485 24V 2 16K8604 1 Card Asm Interface USB Chapter 9 Parts Listing Models TF6 and TM6 181 updated October 30 2001 Assembly 16 Thermal Printhead Assembly 182 sureMark Hardware Service updated October 30 2001 Assembly 16 continued Asm Part Index Number Units Description 16 1 16K8624 1 Thermal Printhead 2 16K8625 1 Cable Thermal Printhead 3 16K8626 1 Motor Idler Assembly 4 16K8618 1 Frame Assembly 5 16K8643 1 Sensor Thermal Paper 16K8674 NP Screw M2X12 pan head 16K8532 NP Sensor Plate 16K8533 NP Sensor Asm paper 16K8538 NP Drag Strip 16K8681 NP Lever Cutter Sensor 16K8682 NP Spring Cutter Sensor Chapter 9 Parts Listing Models TF6 and TM6 183 updated October 30 2001 Assembly 17 Hardware Kits 184 SureMark Hardware Service updated October 30 2001 Assembly 17 continued Asm Part Index Number Units Description 17 1 16K8627 1 Kit Miscellaneous Parts 16K8519 NP Spring extension cutter 16K8555 NP Spring right bushing 16K8635 NP Spring left bushing 16K8674 NP Screw M2X12 pan head 1
71. d adi ustment utilities See ESoftward 68 SureMark Hardware Service updated October 30 2001 E Clip a DI Backup Roller Shaft Eccentric a Bearing Pressure Spring gt a 0 05 mm Shaft Eccentric Bearing Pressure Spring Printhead Gap Bushing Detail View Left Feed Bearing Detail View Shaft Eccentric Bearing Figure 46 Removing the DI Backup Roller Chapter 3 Problem Determination Models Tlx 69 updated October 30 2001 E E Clip DI Lever Bushing DI Lever Figure 47 Removing the DI Lever Assembly 70 SureMark Hardware Service updated October 30 2001 Removing and Replacing the DI Feed Roller m Important This procedure shows you how to remove the DI feed roller FRU Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 1 Power OFF the printer by either powering off the system or unplugging the external power source from the wall outlet 3 Remove the ribbon 4 pens remove the cables connected to the main logic card See Figure 48 or 5 Twist the front shock mount to the horizontal position and pull it out See 6 Lift the front of the printer frame high enough to reach in and disconnect the MICR reader cable anda and follow steps H E id 10 celow steps im through id for 11 12 Remove the DI gear See Wound 13 Remove the E from the left side of the document i
72. d reassemble The FRUs are highlighted 4 Position the carriage accompli on the came side of the printer See Figure 2d Push the tensioner inward and remove the timing belt from the transport motor pulley 5 Turn the bushing on the right side of the printer transport shaft counterclockwise until locking tabs align with the release slots Remove the rear transport shaft If necessary replace the bushing See page Note If the rear transport motor screw can be removed and secured with the transport shaft in place this step can be omitted 6 Disconnect the transport motor cable from the main logic card 7 Remove the two screws holding the transport motor to the frame 8 Lift the printer frame upward enough to remove the transport motor Remove the transport motor See Eigure 31 on page 5d 9 Reassemble 10 ii ne transport shaft was removed p the printhead gap Go to Printhead ap Al 11 When you rid the al motor run the service diskette and select Reset Statistics for the FRU See Software Adjustments Models TI1 TI2 52 SureMark Hardware Service updated October 30 2001 Tensioner Tensioner Spring Timing Belt Transport Motor Figure 29 Removing the Timing Belt Backup Roller 59 Screw Ribbon Guide Printer Carriage Assembly Right Eccentric Rear Transport Shaft LK Left 9 Printhead Gap Eccentric Front Carrier Bearing b M i o A
73. d to remove Reassemble Perform the document threshold reset procedure Go to Document Senso anc on page Run one of the 4610 diagnostic and adjustment utilities See ESoftwardl Tensioner Tensioner Spring Timing Belt Transport Motor Figure 33 Removing the Timing Belt 56 SureMark Hardware Service updated October 30 2001 Backup Roller _ amp Screw Ribbon Guide Printer Carriage Assembly Right Eccentric XA j Rear Transport Shaft LK P Front Carrier Bearing ge Front Transport Shaft Let 9 Printhead Gap Eccentric Printhead Gap Eccentric Detail Figure 34 Removing the Front Transport Shaft Chapter 3 Problem Determination Models Tix 57 updated October 30 2001 Wear Plate gt Pressure Pad Holder p Pressure Pad Sensor Spring DI Sensor Figure 35 Disconnecting the Sensor Spring and Removing the DI Insert Assembly 58 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Document Insert Platen Assembly m Important This procedure shows you how to remove the platen FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Choose one of the following links to return to the procedure from which you came 3 Disconnect the clip springs on both sides of the platen shaft See Figure 36 or Note The clip spring on the right si
74. de is installed reversed from the clip spring on the left side 4 Disengage the platen spring and remove the platen assembly and the platen spring 5 Reassemble 6 Check the printhead gap Go to Chapter 3 Problem Determination Models Tix 59 updated October 30 2001 Q E Clips Platen Shaft Clip Spring Platen Platen Spring Figure 36 Removing the Document Insert Platen Assembly 60 SureMark Hardware Service updated October 30 2001 Removing and Replacing the MICR Read Head m Important This procedure shows you how to remove the MICR FRUs Removing and Replacing the MICR Read Head Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Use the following link to return to the procedure from which you came 10 11 Remove the front shock mount See Figure 38 on page 62 Disconnect the printhead cable from the logic card Go to FRemoving and Lift the front of the printer frame high rough to reach in and disconnect the MICR reader cable Remove the screw holding the MICR to the lower form entry frame See Move the printhead carrier to the full right position Rotate the DI sensor toward the front of the printer Slide the MICR over towards the right side of the printer until it clears the UR post and remove it Note the cable routing See Reassemble Note Polarity of the connector is important Do not
75. drawer is open 200 sSureMark Hardware Service updated October 30 2001 Appendix D Translated Safety Notices The following general safety considerations should be observed whenever you work with electricity or with any electronic equipment DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a properly wired and grounded outlet CAUTION For safety when running the printer test make sure personal articles such as ties necklaces and bracelets do not get caught in the moving print head Nederlands Belgi Algemene veiligheidsvoorschriften U moet de volgende algemene veiligheidsvoorschriften in acht nemen telkens als u met elektriciteit of met elektronische apparatuur werkt GEVARR Tijdens een onweer is het verboden met de apparatuur te werken of signaalkabels aan te sluiten of los te koppelen LET OP Uit veiligheidsoverwegingen moet elektrische apparatuur op een correct bedraad en geaard stopcontact aangesloten worden LET OP Uit veiligheidsoverwegingen moet u ervoor zorgen dat uw das halssnoer of armbanden niet tussen de bewegende printerkop geraken bij het testen van de printer Francais Belgique Consignes de s curit g n rales Vous devez tenir compte des consignes de s curit g n rales suivantes lorsque vous travaillez avec l lect
76. e 172 SureMark Hardware Service updated October 30 2001 16 When you replace the thermal printhead or the customer receipt motor run the service diskette and select Reset Statistics for the FRU See Sora A Chapter 7 Problem Determination Models TF6 and TM6 173 updated October 30 2001 174 SureMark Hardware Service updated October 30 2001 Chapter 8 Hardware Adjustment Procedures Electrostatic Discharge ESD s l s 175 Thermal Paper Switch Adjustment 176 DANGER Never work on equipment or connect or disconnect signal cables during periods of lightning activity CAUTION For your safety connect equipment requiring electrical power to a correctly wired and grounded outlet Note For translations of these safety notices see FAppendix D Translated Safety Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person the product and the part being installed are at the same charge level ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached
77. e 13 Switch for Epson Emulation Limitations for Epson Emulation The following limitations must be considered when using a single station SureMark printer to emulate an Epson single station printer Logos and downloadable characters are supported in emulation mode However because the Epson printer prints at 150 dpi and the SureMark prints at 200 dpi the emulated printout will be smaller Emulation of page mode is not supported on the SureMark Chapter 2 SureMark Installation Service and Utility Software 21 updated October 30 2001 Epson supports the Select paper sensor to stop printing command IBM does not support a low paper sensor MICR Data Parser Sample Code Models TI2 Tl4 and TG4 Only The MICR data parser download package includes Sample source code in C that contains algorithms for parsing MICR data from a check An exception data file that is used with the parsing code You can edit this file to add new check formats if necessary Refer to the README file in this download package for additional information Resources on the Internet The IBM Retail Store Solutions Web site at http www ibm com solutions retail store contains publications for the SureMark Printer The Web site also provides access to diskettes drivers and miscellaneous documentation such as README files and information about OEM papers that have been certified Select Support at the left on the main page of the Web site t
78. e Cables Connected to the Main Logic Card Models TH and TI2 CENE Disconnecting the Cable Connected to the Main Logic Card Models TIS Tl4 TG3 and TG4 Removing the Front Shock Mount and Disconnecting the MICR Cable E 4o ood Customer Receipt Paper Bucket ae Disconnecting the Logic Card Cables Models TH and T12 E a Disconnecting the Logic Card Cables Models TI3 Tl4 TG3 and TG4 A Removing the Front Shock Mount and Disconnecting the MICR Cable Removing the Motor Gear and Idler Gear AA Removing the Document Insert Feed Motor DI Forms Adjustment Placement of Gap Setting Tool Platen Gap Adjustment DI Open Lever Adjustment A Cutter Blade Run In Models TI1 and TI2 sow 3 Cutter Blade Run In Models TI3 TI4 TG3 and TG4 Thermal Printhead Adjustment E Gum dos Thermal Paper Switch Adjustment Positioning Checks and Documents for Reading and Printing ir in a Model TI2 TM or TGA Printer Printable Area of an Inserted Document Portrait Sw od s x d db anro Um A E Printable Area of an Inserted Document Landscape Opening the Ribbon Cover Ribbon Cartridge Loading Ribbon Path around the Printhead Paper Cover m Paper Loading Path Removing the Lower Document Insert DI Cover Removing the Check Flipper Cartridge Printhead and Print Line Area Offline Printer Test Pattern Models TF6 and a TMG Thermal Drive Gear
79. e Service Diskettes RS 485 or RS 232 Printers 1 Load the reference service diskette See the hardware service manual for your 12 system for reference service diskette procedures 2 Select Test Menu 3 Select Run POS Device Tests for an RS 485 connection Select RS232 4610 Printer Test for an RS 232 connection 4 f another system is attached select the system whose printer you want to adjust This is unnecessary when there is no other system attached 5 Select Printer Utilities 6 Select the adjustment you want to make from the menu Print current adjustment values see Character alignment procedure see O e on Dage e C e on page Al e DI front load print line adjustment see Figure 12 on page 141 SureMark Hardware Service updated October 30 2001 Document landscape adjustment see Eigure 12 on page 14 Engineering use only Change 4610 Model Configuration Reset printer statistics Note Because the first four adjustments affect only the document insert station they are not displayed as selectable options if the printer is a single station SureMark 7 Follow the instructions that are printed on the printer or displayed on the screen 8 Press S1 Esc on the Enhanced A N Keyboard to return to the previous menu Chapter 2 SureMark Installation Service and Utility Software 13 updated October 30 2001 TL TL2 s TL4 TLS TL6 CURRENT ADJUSTMENT VALUES TL7 ng q TL9 H
80. e the paper after loading to get rid of the glued paper Top cover 4 cil m Paper roll Sphere Metal Spring Bucket Figure 114 Paper Loading Path 4 Close the top cover 5 Press the Customer Receipt Feed button to advance the paper to verify that the paper is feeding correctly Feed 30 cm about 1 ft of paper through to test for correct alignment 190 sureMark Hardware Service updated October 30 2001 Thermal Printhead Cleaning The thermal printhead can be cleaned whenever print quality deteriorates 1 Open the top cover 2 Using a cotton swab soaked in isopropyl alcohol gently wipe the printhead several times on its print line and on the surrounding area See Egue 113 3 Wipe off any residual alcohol with a dry swab If print quality does not improve after cleaning the thermal printhead call for service Detail View of Thermal Print Head Thermal Print Line 2 2 Figure 115 Printhead and Print Line Area Chapter 10 Operation Models TF6 and TM6 191 updated October 30 2001 192 sureMark Hardware Service updated October 30 2001 Part 4 Appendixes Copyright IBM Corp 1998 2001 193 updated October 30 2001 194 sureMark Hardware Service updated October 30 2001 Appendix A Maintenance Inspection Note See Electrical Safety for IBM Customer Engineers S229 8124 An IBM maintenance inspection is to be performed as part of any alteratio
81. eMark Hardware Service updated October 30 2001 Clearing Jams in the Check Flipper Area This procedure is for the SureMark Model TI2 TI4 and TG4 printers MICR reader and check flipper features only If a check jams in the check flipper mechanism 1 Lift up the left front corner of the lower document insert cover and pull the cover from the printer See 2 The action you take in this step depends on whether the document is visible and can be removed f you can remove the document a Remove the document b Replace the lower document insert cover c You are finished with this procedure f you cannot remove the document continue with step B Figure 102 Removing the Lower Document Insert DI Cover 3 Lift up the tab on the left side of the check flipper cartridge and remove the assembly from the printer See Eigure 103 na paga 15d Chapter 6 Operation Models Tix 155 updated October 30 2001 Figure 103 Removing the Check Flipper Cartridge 4 Reach inside the document insert station and carefully remove the jammed check 5 Remove any debris from the belts Clean the belt surface with a brush or damp cloth Dry the belts completely 6 Reinstall the check flipper cartridge and the lower DI cover 156 SureMark Hardware Service updated October 30 2001 MICR Reader Read Head Cleaning The MICR reader read head should be cleaned after 10 000 checks are processed or every 3 months Insert t
82. eMark Hardware Service updated October 30 2001 Paper Loading Figure 100 Paper Cover N Open the paper cover If there is any unused paper or if there is an empty paper roll core in the paper roll bucket inside the printer remove it before inserting a new paper roll You can throw the core in the trash can Note Refer to the label on the inside of the paper cover for a diagram of how to load paper Place the paper roll into the paper roll bucket as shown in Figure 101 od The leading edge of the paper should come from the direction of the front of the printer and go across the top of the roll as shown in the diagram If it feeds from the bottom of the roll you will have print problems Note The thermal printhead will not print on paper with glue on it If the new paper roll was sealed by glue tear off the 15 to 20 cm 6 to 8 in of paper with glue on it before loading it Or you can advance the paper after loading to get rid of the glued paper Chapter 6 Operation Models Tix 153 updated October 30 2001 Not Correct Correct Thermal Paper Roll Plat m Paper Roll Core Figure 101 Paper Loading Path 4 Place the leading edge of the paper over the metal guide See Eigure 101l 5 Close the paper cover 6 Press the Customer Receipt Feed button to advance the paper to verify that the paper is feeding correctly Feed 30 cm about 1 ft of paper through to test for correct alignment 154 Sur
83. ear FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 1 Remove the covers Go to DDO 2 Remove the m EP holding the cutter gear and remove the cutter gear See 3 Remove the cutter clutch assembly cutter blade Go to 6 Remove the cutter stop spring see Figure 72 on page 92 7 Reassemble 94 SureMark Hardware Service updated October 30 2001 E Clip Thermal Guide Stripper Thermal Idler Gear Thermal Feed Gear Cutter Gear Spiral Pin Cutter Clutch Assembly Figure 75 Removing the Cutter Gears Chapter 3 Problem Determination Models TIx 95 updated October 30 2001 Removing and Replacing the Customer Receipt Paper Guide m Important This procedure shows you how to remove the customer receipt paper guide FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted receipt paper guide See Attention Be careful that you do not break the locking posts 7 Reassemble Locking Post Paper Guide Locking Post Figure 76 Removing the Customer Receipt Paper Guide 96 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Customer Receipt Paper Bucket m Important reassemble The FRUs are highlighted This procedure shows you how to remove the customer receipt paper bucket FRUs Stop when you get to the
84. echnischen Au endienst IBM Form Z0050 090 Eine IBM Wartungspr fung ist als Teil jeglicher berpr fung von nderungen und Erweiterungen aller IBM Produkte durchzuf hren die zur Zeit Gegenstand eines IBM Miet oder Wartungsvertrags oder im IBM Telefonservice sind Wenn die Pr fung ergibt da die Sicherheitsstufe des IBM Produkts nicht akzeptabel ist so muB es auf eine akzeptable Sicherheitsstufe gebracht werden Wartungspr fliste Anmerkung Alle Ger te und angeschlossenen Einrichtungen von Fremdfirmen o 10 11 12 13 vor dem F hren der Wartungspr fliste von der Einheit 4694 ent fernen Siehe Hardware Service Manual for Point of sale Input Output Devices Bereitmodus ausschalten Ready OFF Netzstecker aus der Steckdose ziehen Netzkabel wie folgt pr fen a Widerstand zwischen Schutzleiterstift und Netzteilgeh use messen Der Widerstand muB weniger als 0 1 Ohm betragen Kontakt zum Netzteilgeh use befindet sich hinten neben der Sicherung b Das Netzkabel darf nicht durchgescheuert oder besch digt sein Alle nderungen feststellen die nicht durch IBM vorgenommen wurden Falls Anderungen durchgef hrt wurden ist der R009 non IBM Alterations Attachments Survey abgeschlossen Pr fen ob Leitungen mit schadhafter oder fehlender Isolierung vorhanden sind Pr fen ob Stecker oder elektrische Anschl sse freiliegen Pr fen ob die folgenden Sicherheitsetiketten vorhanden und
85. ecial tools 199 T testing offline 25 tools and supplies 199 translated safety notices 201 TrueType fonts conversion utility 15 U update firmware firmware update diskette 16 limitation 18 methods 15 POSS for Windows 16 using 4690 OS 17 via RS 232 attachment 18 USB pin assignments 199 W Web site IBM Retail Store Solutions 22 Index 215 updated October 30 2001 216 SureMark Hardware Service Readers Comments We d Like to Hear from You SureMark Printers Hardware Service Manual Publication No GY27 0355 03 Overall how satisfied are you with the information in this book Very Satisfied Satisfied Neutral Overall satisfaction O How satisfied are you that the information in this book is Very Satisfied Satisfied Neutral Accurate Complete Easy to find Easy to understand Well organized Applicable to your tasks L1 EJ CI CJ CJ EJ Please tell us how we can improve this book Thank you for your responses May we contact you Yes No Dissatisfied Very Dissatisfied Dissatisfied Very Dissatisfied When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring an
86. ensor Threshold Reset DI Forms Compensation Adjustment Before making this adjustment make sure the printhead is not pushed against the platen 1 Turn the printhead gap adjustment bushings away from the platen clockwise when looking at the left side of the printer Ensure that the printhead is not in the far right position See Rotate the shaft eccentric bearing until the DI backup roll is away from the DI feed roll shaft clockwise A single sheet of paper should be able to slip between the backup roll and the feed roll Rotate the shaft eccentric bearing counterclockwise so that the backup roll moves toward the feed roll Make sure that the paper is removed before continuing the adjustment Rotate the shaft eccentric bearing until the feed roll shaft end nearest to the eccentric moves away from the pressure roll shaft 0 05 mm 0 002 in You can measure this by using a feeler gauge between the frame and the left feed roll bearing Run one of the 4610 diagnostic and adjustment utilities See FSoftward AQ men 4 19 ana 2 on bage Continue with 106 SureMark Hardware Service updated October 30 2001 E Clip a DI Backup Roller Bearing Shaft Eccentric y B Pressure Spring 4 0 05 mm Shaft Eccentric Bearing Pressure Spring Printhead Gap Bushing Detail View Left Feed Bearing Detail View Shaft Eccentric Bearing Figure 86 DI Forms Adjustment Chapter
87. er DI Feed Roller Upper Document Insert Forms Entry o E Clip Flipper Drive Gear Bail E Clip Drive Shaft Plipper Figure 43 Removing the Lower Forms Entry Frame 66 SureMark Hardware Service updated October 30 2001 Bail Flipper Assembly Flipper Drive Gear Flipper Drive Belt Figure 44 Removing the Flipper Assembly Bail Hooked Tabs Flipper Assembly Figure 45 Removing the Bail Chapter 3 Problem Determination Models Tlx 67 updated October 30 2001 Removing and Replacing the Document Insert Backup Roller and Insert Lever Assembly Important This procedure shows you how to remove the document insert backup roller FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 10 11 12 Remove the ressure spring between the frame and shaft eccentric bearing See rps ess Remove the E clip from the document insert backup roller Slide the document insert backup roller to the left side and pull forward to remove Note Be careful not to misplace the bushing on the right side Remove the rear transport shaft Remove the E clip from the document insert lever assembly See Figure 47 on bage 70 Remove the document insert lever assembly Reassemble Reset the pressure shaft eccentric bushing Go to EDI Forms Compensation p the printhead gap Go to Run one al the 4610 diagnostic an
88. er 30 2001 Removing and Replacing the Home Sensor m Important This procedure shows you how to remove the home sensor FRU Stop when you get to the failing FRU exchange the FRU and reassemble The FRUs are highlighted 1 Power OFF the printer by either powering off the system or unplugging the external power source from the wall outlet Disconnect the home sensor cable See Eigure 22 on page 43 3 4 5 Move the impact printhead assembly to the middle of the printer 6 Loosen the home sensor mounting screw 7 Remove the home sensor from beneath the impact printhead carriage see 8 Reassemble 44 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Ribbon Drive Assembly m Important This procedure shows you how to remove the ribbon drive FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Use the following link to return to the procedure from which you came 2 Remove the front shock mount Turn the front shock mount 1 4 turn counterclockwise end rib will be horizontal then pull it out See 3 Disconnect the ribbon drive assembly cable from the main logic card See 4 Disconnect the printhead cable before lifting the printer assembly 5 Remove the ribbon drive assembly Lift the frame upward and pull the ribbon drive assembly locking arm out 6 Pull the ribbon drive toward the front of the printer
89. ering og afmontering af signalkabler Pas p Af sikkerhedshensyn skal udstyrets netledning altid tilsluttes en stikkontakt med korrekt forbindelse til jord Pas p S rg for at slips halsk ligder eller armb nd ikke kommer til at sidde fast i skrivehovedet n r udskrivningstesten foretages 202 SureMark Hardware Service updated October 30 2001 Suomi Yleiset turvaohjeet Noudata seuraavia yleisi turvaohjeita aina kun teet s hk kytkent j tai k sittelet s hk laitteita VAARA Ukonilman aikana ei saa kytke tai irrottaa kaapeleita eika kasitella laitteita Varoitus Kytke laitteiden verkkojohdot vain oikein kytkettyihin ja maadoitettuihin pistorasioihin Muutoin voit saada s hk iskun Varoitus Kun testaat kirjoitinta varo ettei esimerkiksi solmiosi kaulaketjusi tai rannerenkaasi tartu liikkuvaan kirjoitusp h n Appendix D Translated Safety Notices 203 Francais G n ralit s Deutsch updated October 30 2001 Utilisez les informations g n rales ci dessous pour chaque intervention sur du mat riel lectrique ou lectronique m VAARA N effectuez ni intervention sur le mat riel ni manipulation de c ble pendant un orage Attention Par mesure de s curit le cordon d alimentation doit tre branch sur un socle de prise de courant correctement c bl et mis terre Attention Par mesure de s curit loignez cravates collier
90. ew information is indicated by a revision bar l in the left margin There are no revision bars in the margin of figures Refer to for revision bars that show which figures have been changed There are both similarities and important differences between the thermal impact SureMark printers models TI1 TI2 TI3 and T14 and the single station SureMark printers models TF6 and TM6 For that reason this document has been reorganized and divided into parts SureMark models Information about the new single station printers has been added throughout this part about the thermal impact printers This information has a few changes from the previous edition single station printers All information in this part is new in this edition GY27 0355 02 This edition includes information about USB support for the SureMark printer GY27 0355 01 This edition includes information about two new models of the SureMark printer Model TI3 and Model TI4 Because Model TI3 is a new version of Model TI1 and Model Tl4 is a new version of Model TI2 in some cases only the new model number was added to the existing text Information sections that were added include O Copyright IBM Corp 1998 2001 xvii updated October 30 2001 applicable Web site Information that was changed includes procedure Many of the remove replace procedures The procedures that have been greatly revised include Many of the figures
91. ex Number Units Description 8 42H1062 1 Platen Asm DI Station Includes Asm Index 8 1 8 2 8 3 8 4 and 8 5 1 NP E Clips 2X part of 42H1063 2 NP e Shaft Platen 3 NP Spring Clip 2X part of 42H1144 4 NP Platen 5 NP Spring Platen part of 42H1144 42H1051 1 Pressure Pad Asm Includes Asm Index 8 6 8 7 and Sample Checks 42H1052 1 DI Sensor Asm Includes Asm Index 8 6 8 7 8 8 8 9 and Sample Checks 6 NP Holder Pressure Pad 7 NP Pressure Pad 8 NP Spring Sensor part of 42H1144 9 NP Sensor DI Upper Lower 12 NP Wear Plate 10 42H1121 1 DI Lever Asm Includes Bushing E clip DI Lever 11 NP Frame Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 135 updated October 30 2001 Assembly 9 Document Insert Drive Shaft Assembly 1 2 3 4 5 6 10 7 8 9 P 12 13 a 14 15 16 17 18 19 136 sureMark Hardware Service updated October 30 2001 Assembly 9 continued Asm Part Index Number Units Description 9 1 NP Frame 2 38H7504 1 Read Head MICR Model TI2 TI4 and TG4 Only Includes Screw Asm Index 9 3 and Sample Check 2x 3 NP Screw part of 42H1063 42H1057 1 DI Feedroller Asm Model TI2 TI4 and TG4 Only Includes Asm Index 9 4 9 5 and 9 6 4 NP DI Feedroller Model TI2 TI4 and TG4 Only 5 NP E
92. failing FRUs exchange the FRUs and 2 Gently remove the cables connected to the main logic card except the cable attached to the interface card See Eigure 7 or Eigura 78 on nage 9d 3 Twist the front shock mount to the horizontal position and pull it out See 4 Lift the front of the printer frame high enough to reach in and disconnect the MICR reader cable See Eigure 72 on page 98 5 Lift the frame out of the bottom cover 6 Unlock the locking tabs from the underside of the frame and remove the customer receipt paper bucket See 7 The right side of the bucket will have to be snapped by the triangular guide rib on the paper guide 8 Reassemble Thermal Print Head Connector Blue Cutter Thermal Print Head Connector Green Interface Card Communication Connector Interface Card Power Connector Thermal Paper Out Sensor Connector Green Document Insert Sensor Connector Red Document Insert Motor Connector Green Motor Connector White Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor Connector Red Impact Print Head Connector MICR Head Connector Figure 77 Disconnecting the Cables Connected to the Main Logic Card Models TI1 and TI2 Chapter 3 Problem Determination Models Tix 97 updated October 30 2001 Sa Thermal Paper Out Sensor Connector Green Ss Document Insert Sensor Connector Red Therm
93. font See Figure 14 on page 27 and verify that your printer has printed correct information for your model and configuration e Model type MICR reader enabled check flipper enabled for Model TI2 T14 or Model TG4 Communication options RS 232 or RS 485 RS 232 parameters if applicable Asolid line should appear as the last line of the test pattern If any characters that appear in are missing from the test pattern you print or if the solid line is missing go to 26 SureMark Hardware Service updated October 30 2001 The Printers S N is 1234567 Microcode EC level is 30 O Serial Interface RS232 3 19 2K Baud XON XOFF 00 MICR reader enabled Check Flipper enabled 6 I amp 0123456789 lt gt ABCDEFGHIKJK LMNOPQRSTUVWXYZ V abcdefghijkImnopqrstuvw xyz l D ra e 7 NGS a neo AAMA lA eres T tr HIIS S e e e e SDEEEIIOBOO 6OupPUUUYYs Fl gt EN Cuts 125850 CR Characters Printed 142834 CR Motor Steps 659340 CR Cover Openings 593 DI Characters Printed DI Feed Motor Steps DI Transport Motor Passes 8 DI Home Errors DI Cover Openings DI Documents Inserted MICR Reads High Interference MICR Reads MICR Read Failures oO Figure 14 Offline Printer Test Pattern Thermal Impact SureMark Printers This pattern is from the customer receipt CR station Test Pattern Notes 1 The serial number that
94. gap Go to 64 SureMark Hardware Service updated October 30 2001 Thermal Paper Out Sensor Connector Green Document Insert Sensor Connector Red Thermal Print Head Document Insert Motor Connector Green Connector Blue Cutter Motor Connector White Thermal Print Head Connector Green Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor Connector Red Impact Print Head Connector Interface Card Communication Connector Interface Card Power Connector MICR Head Connector Figure 40 Disconnecting the Main Logic Card Cables Models TI1 and TI2 S Thermal Paper Out Sensor Connector Green gt Document Insert Sensor Connector Red Thermal Printhead El 7S8 Document Insert Motor Connector Green Connector Cutter Motor Connector White Switch Card Connector Yellow 4 Impact Ribbon Drive Connector Yellow 1 Transport Motor a Connector Red Impact Printhead Connector Interface Card Connector a amp MICR Head Connector Figure 41 Disconnecting the Main Logic Card Cables Models TI3 Tl4 TG3 and TG4 Chapter 3 Problem Determination Models Tix 65 updated October 30 2001 Main Logic Card Printer Assembly MICR Cable Frame YR Front Shock Mount Bottom Cover Figure 42 Disconnecting the MICR Cable Toggle Actuator DI Backup Roll
95. he MICR reader cleaning card through the document insert station several times See order cleaning cards If cleaning the MICR reader read head does not solve a problem you are having it might be that you are experiencing electromagnetic noise interference Sources of electromagnetic noise for example displays security towers and other sources can interfere with the MICR reader read head The printer filters noise from many devices If the MICR reader does not function properly rearranging the printer relative to the device may improve MICR reader reading The noise source should be as far away as possible from the right side of the printer For additional information on troubleshooting MICR reader read problems see Offline Te on page Chapter 6 Operation Models Tix 157 updated October 30 2001 Thermal Printhead Cleaning The thermal printhead can be cleaned whenever print quality deteriorates 1 Open the paper cover 2 Using a cotton swab soaked in isopropyl alcohol gently wipe the printhead several times on its print line and on the surrounding area See Figura ind 3 Wipe off any residual alcohol with a dry swab If print quality does not improve after cleaning the thermal printhead call for service Detail View of Thermal Printhead Thermal Print Line Paper Cover Figure 104 Printhead and Print Line Area 158 sureMark Hardware Service
96. hen select IBM SureMark Printer The displayed page contains links both to documentation and to diskettes and drivers that you can download for the SureMark printers 22 SureMark Hardware Service updated October 30 2001 Part 2 Models TI1 TI2 TI3 TI4 TG3 and TG4 This part contains repair replacement adjustment and daily operational procedures for models Tl1 TI2 TI3 Tl4 TG3 and TGA It also contains the parts catalog for these models Copyright IBM Corp 1998 2001 23 updated October 30 2001 24 SureMark Hardware Service updated October 30 2001 Chapter 3 Problem Determination Offline Tests Customer Receipt Test Document Insert Test MICR Reader and Check Flipper Test Models TI2 T14 and TG4 Only Symptoms f Customer Receipt Paper Movement and Cutter Problems FRU Removal and Replacement Offline Tests Removing and Replacing the Top Paper and Ribbon Covers Removing and Replacing the Top Cover Operator Buttons Removing and Replacing the Document Insert Lower Cover and Flipper Cartridge Removing and Replacing the Printhead Removing and Replacing the Home Sensor Removing and Replacing the Ribbon Drive Assembly Removing and Replacing the Tensioner Removing and Replacing the Printhead Carriage Assembly Removing and Replacing the Transport Motor Removing and Replacing the Printhead Cable Removing and Replacing the Document Insert Sensor Assembly Removing a
97. ic using a screwdriver The gap between the ribbon guide and the print wires on the printhead should be 0 388 0 02 mm 0 0153 0 0008 in Adjust it with the printhead gap setting tool that is provided with the printhead FRU For right printhead gap adjustment remove the SureMark cover set Move the printhead carriage to the right and adjust the right printhead gap eccentric using a screwdriver see step B Check the left side and the right side again Re adjust if necessary If the eccentrics appear snug during the adjustment phase steps B through B replace the SureMark cover set and proceed If the eccentrics did not appear snug during the adjustment phase apply a small amount of an appropriate sealant nail polish a sealant from Glyptal Inc etc across the original seals If the eccentrics appear excessively loose they may require replacement Note Loctite is not an acceptable sealant Replace the SureMark cover set Check the left side and the right side again Replacing the cover may introduce variations Readjust if necessary Reinstall the ribbon and perform a print test to check function and print quality for information on performing a CR print test 108 sureMark Hardware Service updated October 30 2001 Gap Setting Tool Ribbon Guide Printhead Figure 87 Placement of Gap Setting Tool Backup Roller _ amp Screw Ribbon Guide Printer Carriage Assembly Right E
98. ice updated October 30 2001 S Thermal Paper Out Sensor Connector Green SS Document Insert Sensor Connector Red Thermal Printhead XS Document Insert Motor Connector Green Connector Cutter Motor Connector White Switch Card Connector Yellow 2 Impact Ribbon Drive Connector Yellow Transport Motor a Connector Red Impact Printhead Connector Interface Card Connector exe 4 MICR Head Connector Q Figure 62 Disconnecting the Thermal Cable from the Main Logic Card Models TI3 TI4 TG3 and TG4 Chapter 3 Problem Determination Models Tix 83 updated October 30 2001 Removing and Replacing the Thermal Latch m Important This procedure shows you how to remove the thermal latch FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Remove the thermal cover see Figure 6d Remove the latch return spring from the platen latch Push outward on the platen latch and remove See Figure 64 Pull locking tabs on both sides of the latch spring outward from the printhead mounting bracket Slide the thermal latch spring to one side and remove it See Figure 64 onl Reassemble Shoulder Screws Printhead Mounting Bracket Latch Return Spring Thermal Latch Spring NS Platen Latch Thermal Cover Figure 63 Thermal Latch Assembly 84 SureMark Hardware Service u
99. if the paper is installed correctly in the customer receipt station Open the top cover and manually press the switch Adjust the switch Go to Exchange the thermal paper switch and the cutter sensor lever 0 Or dus go T7166 Firmware error 1 164 SureMark Hardware Service updated October 30 2001 Customer Receipt Paper Movement and Cutter Problems This procedure helps isolate customer receipt paper movement or paper cutting problems T 2 3 Cutter blade Open the top cover Apply light pressure to the platen and turn the thermal drive gear in the direction of the arrow shown in Figura 10d The platen should move in the same direction as the gear moves If the platen did not move exchange the inner cover assembly Apply light pressure to the platen and turn the thermal drive gear in the opposite direction The cutter blade should move forward and then return to the fully open position The platen should not move If the blade does not move or the platen does move replace the inner cover assembly If all of the above hardware worked correctly a Temporarily restore power to the printer Press the paper out switch see Figure 107 an paga 186 The idler gear should briefly rotate Remove power from the printer by either unplugging it from the wall outlet or turning off the System unit b If the gear does not rotate exchange the idler gear ang the customer receipt motor See mo Ensu
100. imitations for Emulation gt s r a s a ea a s o s as 20 Printing Saved Data 224 e oe ae Reo om wf x 4 20 Printing Buffer Data Thermal Impact Printers lc Printing Buffer Data Single Station Printers iode a og C290 Emulating an Epson Single Station Printer iid Station n On som 46 ox Wo m2 Enabling Epson Emulation P o9 oA oed Limitations for Epson Emulation oom a x xd MICR Data Parser Sample Code vee T12 Tl4 and TG4 4 Only oo eee T22 Resources on the Internet r oh ee ee ee This chapter describes how to make software adjustments using either the 4690 OS IBM Point of Sale Device Diagnostics POSS for Windows RS 485 and USB only or diskettes and other resources that are available from the Retail Store Solutions Web site See information Software Adjustments Models TI1 TI2 TIS TI4 TG3 and TG4 Depending on your operating system you can use the following to make software adjustments to the impact document insert station of a SureMark printer 4690 Operating System BM POS Device Diagnostics Reference service diskettes Using the 4690 Operating System 1 Start Utility Mode by pressing S1 typing 9 5 and then pressing S2 2 When enter request is displayed enter the keying sequence from the table for the procedure you want to do 3 Press S2 to advance through the various parts of the printer adjustment steps 4 Type 9 9 and then press S2 to exit
101. ion Flipper Station Inner cover assembly Tear bar Logic card Light emitting diode LED On off switch Drive gear Interface card Figure 11 Printer Mechanism Overview Single Station Printers 10 SureMark Hardware Service updated October 30 2001 Chapter 2 SureMark Installation Service and Utility Software Software Adjustments Models TI1 TI2 TI3 T14 TG3 and TUR estu e escas d Using the 4690 Operating System nm b o ue do s dH Using IBM Point of Sale Device Diagnostics s x x 2 Using the Reference Service Diskettes RS 485 or RS 232 Printers p sos a 12 4610 Fonts and Logos Utility Diskette Soc 4s om WW x uox 15 Proportional Font Conversion Utility 15 Firmware Update zoe Gus e a e G Um E VAS om D Using Firmware Update Diskette n xus 16 Using POSS For Windows to Update SureMark Printer Firmware RS 485 and USB Only i ge cue decur e we 0m 9 3 se d IBM Point of Sale Device Diagnostics BOR 4 o oce A Using 4690 OS 4610 Ultility to Update SureMark Firmware m bou wx 17 Updating SureMark Firmware Using dx RS 232 Attachment sov 18 Limitation on Updating Firmware Ee we on ue ee RO Emulating the IBM Model 3 or Model 4 Printers s Ro SD 8 o oe wo doe 18 Enabling Emulation Using Utility Diskettes iw amp tie 2 19 Enabling Emulation Using 4690 On Line Terminal Diagnostics sc ode cw x we 19 L
102. k Mounts 124 SureMark Hardware Service updated October 30 2001 Assembly 3 continued Asm Part Index Number Units Description 3 1 NP Frame 42H1140 1 Kit Shock Mounts Includes Asm Index 3 2 3 3 3 4 and 3 5 2 NP Shock Front Mount 3 NP Shock Front 4 NP Shock Rear X2 5 NP Support Front 6 42H1141 1 Card Asm Main Logic mates with 42H1142 Models TI1 and TI2 7 42H1143 1 Kit Cables Includes Signal Cable Power Cable and Cable Clamp 8 42H1142 1 Card Asm Interface RS 232 and RS 485 Models TI1 and TI2 9 42H1163 1 Shield Asm EMC for use with 42H1141 and 42H1142 Includes Cable Clamp Screws 4x washer 2x screw locks 2x and lock washers 2x 10 NP Cover Base 12 30L6446 1 Card Asm Main Logic mates with either 02L0816 or 02L0821 Models TIS T14 TG3 and TG4 10J0152 1 Card Asm Main Logic mates with 02L0816 Models TI3 T14 TG3 and TG4 with optional 2 Meg 15 02L0816 1 Card Asm Interface RS 232 and RS 485 Models TI3 Tl4 TG3 and TG4 Includes trap door 02L0821 1 Card Asm Interface USB Models TI3 Tl4 TG3 and TG4 Includes trap door 02L0769 1 Spill Shield Includes Asm Index 3 16 and 3 17 16 30L6406 NP Shield Models TI3 Tl4 TG3 and TG4 17 42H1216 NP Shield Models TI1 and TI2 Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 125
103. k utility Chapter 2 SureMark Installation Service and Utility Software 17 NNN WN updated October 30 2001 Updating SureMark Firmware Using Temporary RS 232 Attachment To use the firmware update diskettes to update SureMark firmware for configurations that do not have a floppy diskette drive and PC display and keyboard you must provide a temporary RS 232 attachment to a host PC that does have a floppy diskette drive Note A 4610 firmware update diskette at V3 10 or greater is required to use this utility Before starting the firmware update you must obtain the following parts RS 232 attachment cable either 2 meters in length P N 86H2192 or 4 meters in length P N 86H2195 SureMark Power Supply for RS 232 configurations only P N 42H1176 If the SureMark is currently attached to a host system unit that does not support a floppy diskette drive use the following procedure to temporarily connect the printer to a host PC that has a floppy diskette drive RS 232 port PC keyboard and display 1 Disconnect the SureMark RS 485 7 attachment cable and temporarily connect a RS 232 attachment cable to the SureMark 2 Connect the SureMark via the RS 232 port connector to an alternate host PC that has a floppy diskette drive 3 Follow the procedure in with Step 1 to complete the EME firmware updats 4 Reconnect the SureMark to the original host system unit using the original attachment cables starting
104. l Paper Switch Adjustment 176 SureMark Hardware Service updated October 30 2001 Chapter 9 Parts Listing Assembly 14 Covers Assembly 15 Interface and Logic Cards Assembly 16 Thermal Printhead Assembly Assembly 17 Hardware Kits Assembly 18 Miscellaneous Parts and Accessories Inner cover assembly Tear bar Logic card Light emitting diode Drive gear LED On off switch Interface card Copyright IBM Corp 1998 2001 178 180 182 184 186 177 updated October 30 2001 Assembly 14 Covers 178 SureMark Hardware Service updated October 30 2001 Assembly 14 continued Asm Part Index Number Units Description 14 1 16K8622 1 Cover Top pearl white includes 16K8538 drag strip 1 16K8623 1 Cover Top iron gray includes 16K8538 drag strip 2 16K8628 1 Inner Cover Assembly 80 mm includes 16K8633 sphere 2x 2 16K8629 1 Inner Cover Assembly 58 mm includes 16K8633 sphere 2x 3 NP Cover Middle 4 16K8615 1 Cover Bottom litho gray 4 16K8616 1 Cover Bottom storm gray 4 16K8617 1 Cover Bottom iron gray Chapter 9 Parts Listing Models TF6 and TM6 179 updated October 30 2001 Assembly 15 Interface and Logic Cards 180 sureMark Hardware Service updated October 30 2001 Assembly 15 continued Asm Part Index Number Units Des
105. l Printhead Assembly High Speed Models TI3 T14 TG3 and TG4 3 42H1122 1 Thermal Printhead Assembly Models TI1 and T12 Includes Asm Index 5 4 5 5 5 6 5 11 and additional non illustrated parts 42H1059 1 Thermal Latch Asm 4 NP Spring Thermal 5 NP Spring Latch Return 6 NP Latch Platen 7 42H1180 1 Cover Thermal Printhead Includes Label 8 42H1129 1 Drag Strip Includes E clip 9 42H1128 1 Sensor Thermal Paper Includes Screws and Mounting Bracket 10 NP Frame 11 42H1262 Thermal Printhead FRU Models TI1 and TI2 11 08L1843 Thermal Printhead FRU High Speed Models TI3 T14 TG3 and TG4 12 30L6442 Cable Thermal High Speed Models TI3 Tl4 TG3 and TG4 Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 129 updated October 30 2001 Assembly 6 Printhead Transport and Ribbon Drive Assembly 10 12 130 sureMark Hardware Service updated October 30 2001 Assembly 6 continued Asm Part Index Number Units Description 6 1 42H1107 1 Bushing Gap Adjust 2X 2 42H1106 1 Shaft Transport Rear Includes Gap Adjust Bushings Asm Index 6 1 3 42H1044 1 Shaft Transport Front Includes Screw Asm Index 6 4 4 NP Screw see kit 42H1063 5 42H1110 1 Belt Timing 6 42H1109 1 Spring Tensioner 7 42H1108 1 Tensioner Asm Includes Tension Spring Asm Index 6 6 8 42
106. lide the interface card assembly out of the bottom cover Remove the top cover Go to Removing and Replaci Remove all cables from the main logic card Lift the main logic card out of the bottom cover Reassemble Whenever you exchange the main logic card you must configure the printer model and then update the firmware Make a note of the printer model and serial number which are located on the label that is either on or under the front cover of the Ar then vi to Note After replacing the SureMark planar in a SureMark Model TI3 DI Less RPQ printer you must run the 4610 Set MCT Tool Diskette To download and run the utility 1 Visit the IBM Retail Store Solutions Web site at http www ibm com solutions retail store 2 Select Support on the left edge of the main page Select the SureMark Printer 4 Under Downloads select the Configure MCT Utility Diskette 4610MCT EXE 5 Make a diskette from the diskette image that was downloaded 6 Attach the SureMark to a PC 469x system RS 485 port 7 or 469x RS 232 port COM1 7 Boot the diskette and follow the menus to set the SureMark MCT values to enable the SureMark for DI Less operation e Note Before replacing the main logic card verify that you have the correct card associated with your model Chapter 3 Problem Determination Models Tix 79 NNN NN N NN NN NN NA NN N N N N NV updated October 30 2001 SureMark Part Number
107. mbly If you need to exchange it go to FRemoving 4 5 6 r 8 Ribbon does not advance 1 Exchange the ribbon cartridge Go to 2 Ensure that the ribbon drive is connected to the main logic card see 3 Check the printhead gap and ribbon guide Go to FPrinthead Platen Gag 4 5 Printer Ready and Document 1 Press the customer receipt feed button Present LEDs are blinking 2 Check the paper supply 3 Ensure that both covers are closed 4 Run the printer offline tests Go to Offline Tests on page 25 5 Insert a document 6 Reflash microcode MICR does not read correctly 1 Elsa the MICR head with cleaning card Go to FMICR Reader Read Head 2 Ensure that the MICR read head connector is secure 3 Check for correct assembly of the sensor spring Replace the spring if missing Refer to Bees ea 4 exchange the MICR read head Go to 5 6 32 SureMark Hardware Service updated October 30 2001 Table 4 Printer Symptoms or Messages continued Symptom Repair Actions Listed in Most Likely Order of Failure Flipper is not working Pon gt Check the cover for missing or incorrectly installed roller and spring shaft Remove any debris Using brush clean belts of any dust Ensure that the toggle actuator is correctly installed and not damaged Refer to E gure 39 on TE 63 DI not moving documents correctly Uneven print on receipt T7151 Printer card or cable is failing
108. menta el ctrica PRECAUCI N Para su seguridad conecte el equipo que requiera alimentaci n el ctrica a una toma de alimentaci n debidamente cableada y conectada a tierra PRECAUCI N Para su seguridad cuando realice las pruebas de la impresora aseg rese de que objetos personales como corbatas collares o pulseras no quedan atrapados en la cabeza de impresi n m vil 206 SureMark Hardware Service updated October 30 2001 Svenska Allm nna sakerhetsforeskrifter N r du arbetar med elektrisk utrustning m Varning livsfara Arbeta inte med utrusting eller in urkoppling av signalkablar vid askvader Varning risk f r personskada Anslut utrustningen till jordat eluttag Varning risk f r personskada Se till att personliga f rem l s som slips halsband armband eller liknande inte fastnar i skrivhuvudet n r du testar skrivaren Appendix D Translated Safety Notices 207 updated October 30 2001 208 SureMark Hardware Service updated October 30 2001 Appendix E Notices Electrostatic Discharge ESD 2 2 209 Trademarks 4 s s 2 0 w oc wow Bow ow 2 eb R bebe os ee 2 209 References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only IBM s produc
109. mm for landscape printing 83 0 mm 3 3 in 10 mm minimum 80 mm 3 1 in minimum when using check flipper P 914 Ud 223 mm 8 8 in maximum when using check flipper 223 mm maximum for landscape 38 mm 1 5 in minimum for landscape 51 mm 2 0 in minimum 101 6 mm maximum when using check flipper 65 mm minimum when using check flipper Figure 96 Printable Area of an Inserted Document Landscape 150 sureMark Hardware Service updated October 30 2001 Ribbon Loading 1 Open the ribbon cover As the cover is opened the printhead moves to a position where you can easily load a ribbon Figure 97 Opening the Ribbon Cover 2 If there is already a ribbon cartridge installed remove it by lifting it straight up Note You might need to grab the body of the cartridge rather then the top to remove Figure 98 Ribbon Cartridge Loading Chapter 6 Operation Models Tix 151 updated October 30 2001 3 Maintain ribbon tension by turning the ribbon cartridge knob as shown in Lower the cartridge into position until notches on its sides snap into place on the printer guides After the cartridge is in place turn the knob until the ribbon slides into place between the printhead and the ribbon shield See Figure 9d for correct ribbon positioning Ribbon Shield Print Head Correct Not Correct Figure 99 Ribbon Path around the Printhead 4 Close the ribbon cover 152 Sur
110. n logic card Follow steps R Bl and B in Cutthe tie wraps securing the thermal cables to the thermal frame See Remove the hinge by rotating it approximately 45 and squeezing the hinge post through the pivot openings See Figure 87 on page ed Remove the thermal printhead assembly Remove the E clip from the cutter stud If you have the cutter blade configuration shown in Figure 69 on page 9d remove the cutter stud by sliding it though the opening in the thermal printhead bracket If you have the cutter blade configuration shown in Eigure 70 on page 9d remove the e clip slide the cutter blade to the left and pull the right side of the blade from the frame Remove the stationary blade See Eigure 69 on page 9d or Figure 70 onl Remove the thermal cover Remove the E clips from the left side of the printhead shaft Remove the rinthead shaft by sliding it through the printhead bracket See p ad or Eigure 70 on S od Remove the leaf spring The thermal paper switch will be attached to either the thermal frame or the thermal printhead assembly Remove and replace the switch if necessary Reassemble Check ne thermal paper Swtan operation and adjust if necessary Go to When you replace the thermal printhead run the service diskette and select Reset Statistics for the FRU See 88 SureMark Hardware Service updated October 30 2001 Hinge Tie Wrap Thermal Printhead Assembly
111. nd Replacing the Document Insert Platen Assembly Removing and Replacing the MICR Read Head Removing and Replacing the Lower Forms Entry Frame or Flipper Assembly Removing and Replacing the Document Insert Backup Roller and Insert Lever Assembly Removing and Replacing the DI Feed Roller Removing and Replacing the Switch Card and Printhead Spacer Removing and Replacing the Main Logic Card and Cable Attached Interface Card Models TI1 and T12 Removing and Replacing the Main Logic Card and Connector Attached Interface Card Models TI3 TI4 TG3 and TG4 Removing and Replacing the Thermal Cables and Paper Switch Removing and Replacing the Thermal Latch Removing and Replacing the Thermal Drag Strip Removing and Replacing the Thermal Printhead Assembly Removing and Replacing the Thermal Platen Assembly Removing and Replacing the Customer Receipt Motor Removing and Replacing the Rotating Cutter Blade and Thermal Guide Removing and Replacing the Cutter Gears and Cutter Clutch Removing and Replacing the Customer Receipt Paper Guide Removing and Replacing the Customer Receipt Paper Bucket Removing and Replacing the Document Insert Motor and Gears The following offline tests are used as diagnostic tools to ensure the printer is operating correctly Customer Receipt Test 1 Press and hold both buttons to enter offline mode When the Printer Ready indicator begins blinking release both buttons
112. ne RS232 RS485 USB Pearl white covers 4610 TM7 Attaches to the IBM 4694 4800 IOR 24x7 none DBCS AP RS232 RS485 USB Pearl white only covers 4610 TF6 TM6 with iron gray covers to match Depot repair IOR 24x7 IOR 4840 9x5 4610 TF7 TM7 with iron gray covers to match Depot repair IOR 24x7 IOR 4840 9x5 4610 IF6 Functionally equivalent to TF6 with IOR 24x7 none iron gray covers but with IOR warranty 4610 TG3 Functionally equivalent to Model TI3 IOR 24x7 none with iron gray covers to match the IBM 4840 4610 TG4 Functionally equivalent to Model Tl4 IOR 24x7 none with iron gray covers to match the IBM 4840 4610 TG5 Functionally equivalent to Model TI5 IOR 24x7 none DBCS AP with iron gray covers to match the only IBM 4840 4610 DG3 Functionally equivalent to Model Depot repair IOR 24x7 9x5 TG3 but with Depot warranty 4610 DG4 Functionally equivalent to Model Depot repair IOR 24x7 9x5 TG4 but with Depot warranty 4610 DI3 Functionally equivalent to Model TI3 Depot repair IOR 24x7 9x5 but with Depot warranty 4610 Dl4 Functionally equivalent to Model Tl4 Depot repair IOR 24x7 9x5 but with Depot warranty 4610 DM6 Functionally equivalent to Model Depot repair IOR 24x7 9x5 Copyright IBM Corp 1998 2001 updated October 30 2001 Note IOR 24x7 is IBM onsite repair 24 hours times seven days per week 9x5 is nine hours per day for five days per week 2 SureMark Hardware Service updated October 30 200
113. ng data to the printer was selected it is possible to fill up the printer flash memory When the memory is full a printer error indicates the journal station is out of paper You can empty the printer buffer by printing out the data that is stored in the flash memory The data prints on the customer receipt station The data in the buffer is erased only after the last line of data is printed Note If the SureMark has the 2 MB option installed up to 3 rolls of paper might be needed to print all the electronic journal data Printing Buffer Data Thermal Impact Printers To print the buffer data from the beginning 1 Press and hold both buttons When the printer ready indicator begins blinking release both buttons 2 Press and release both buttons again Notes 1 If the SureMark printer encounters an error for example the paper runs out or the cover is opened while printing the data the data remains intact 2 To stop printing the data open and close the ribbon cover When you are ready to print the data use the procedure above to restart printing from the beginning 3 To stop printing and restart at the current position open and close the paper cover Printing immediately restarts Printing Buffer Data Single Station Printers To print the buffer data from the beginning 1 Open the top cover The LED will flash quickly 2 Press and hold the paper feed button for 5 seconds 3 The LED will show one short blink
114. ng parts Washer 2X Nut Hex Transport M3 9X Screw M3X14 Screw Motor 3X Screw Shoulder 2X Screw Ribbon Shield 2X Plug Front Shock Stud Front Shock Clip 4X Clip Tie Cable 2X Clamp Cable Screw 2X Washer 1X Screw M3 Nut M3 2X Washer Lock 3X Clip 3X Screw Lock 2X Screw 4X Washer Lock 2X Clip 4X Washer Clip 6X Kit Miscellaneous Springs which contains the following parts Spring Tensioner Spring Toggle Spring Sensor Actuator Toggle Spring Thermal Head Spring DI Spring Platen Spring Ribbon Drive Spring Cutter Clutch Spring Cutter Stop Spring Gate Spring Thermal Latch Spring Latch Return Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 143 updated October 30 2001 Assembly 13 Cable Assemblies Filler Panel Power Supply 144 SureMark Hardware Service updated October 30 2001 Assembly 13 continued Asm Part Index Number Units Description 13 1 42H1143 1 Cables Logic Card Includes Signal Cable Power Cable and Cable Clamp 2 42H1056 1 Cables Thermal Printhead Includes Both Cables Cable Tie and Spiral Wrap 3 42H1111 1 Cable Asm Impact Printhead 4 42H1157 1 Filler Panel 5 72H3802 1 Cash Drawer Cable Short 6 72H3803 1 Cash Drawer Cable Long 7 86H2192 1 Cable RS 232 Interface 2 m 8 86H2195 1 Cable RS 232 Interface 4 m 9 42H1
115. ng the Document Insert Backup Roller and Insert Lever Assembly f Removing and Replacing the DI Feed Roller sod Removing and Replacing the Switch Card and Printhead Spacer i Removing and Replacing the Main Logic Card and Cable Attached Interface Card Models TI1 and T12 Removing and Replacing the Main Logic Card and Connector Attached Interface Card Models TI3 TI4 TG3 and TG4 Removing and Replacing the Thermal Cables and Paper Switch Removing and Replacing the Thermal Latch Removing and Replacing the Thermal Drag Strip Removing and Replacing the Thermal Printhead Assembly Removing and Replacing the Thermal Platen Assembly Removing and Replacing the Customer Receipt Motor Removing and Replacing the Rotating Cutter Blade and Thermal Guide Removing and Replacing the Cutter Gears and Cutter Clutch Removing and Replacing the Customer Receipt Paper Guide Removing and Replacing the Customer Receipt Paper Bucket Removing and Replacing the Document Insert Motor and Gears Chapter 4 Hardware Adjustment Procedures Electrostatic Discharge ESD Mechanical Adjustments DI Forms Compensation Adjustment Printhead Platen Gap Adjustment DI Open Lever Adjustment Cutter Blade Run In Thermal Printhead Adjustment iV SureMark Hardware Service 22 22 23 updated October 30 2001 Thermal Paper Switch Adjustment 116 Document Sensor Threshold Reset
116. ns and attachments review on any IBM product presently on lease rental maintenance agreement or per call service by IBM If the inspection indicates that the level of safeness of the IBM product is unacceptable it must be brought up to an acceptable level Maintenance Checklist Note All non IBM devices and attachments must be removed from the system unit 10 11 12 13 before conducting the maintenance checklist See the Hardware Service Manual for Point of Sale Input Output Devices Switch Ready mode OFF Disconnect the ac power cord from the wall receptacle Check the ac power cord for the following a Use a meter to measure third wire ground continuity for 0 1 ohms or less between the external ground pin and the frame of the power supply Access the power supply frame at the rear near the fuse b The ac power cord should not be frayed or damaged Check for non IBM alterations If any are present has the R009 non IBM Alterations Attachments Survey been completed Check for damaged or missing insulation on wires Check for exposed electrical connections or terminals Check for the presence and condition of the following safety labels a The safety label on the outside surface of the video display if present should read Hazardous voltage Do not remove this cover No serviceable parts inside b Rechargeable battery labels should contain instructions for recycling Check the inside of the system base unit for
117. nsert feed roller See 14 Move the left feed bearing to the right side enough to clear it from the frame Pull forward and remove the left end of the feed roller 15 Align the retention pin on the right side of the feed roller with the opening in the frame and remove the feed roller 16 Reassemble 17 Tex the printhead gap Go to 18 Run one Lof the 4610 diagnostic and adi ustment utilities See FSoftward Chapter 3 Problem Determination Models TIx 71 updated October 30 2001 Thermal Paper Out Sensor Connector Green Document Insert Sensor Connector Red Document Insert Motor Connector Green Cutter Motor Connector White Thermal Print Head Connector Blue Thermal Print Head Connector Green Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor Connector Red Impact Print Head Connector Interface Card Communication Connector Interface Card Power Connector MICR Head Connector Figure 48 Disconnecting the Main Logic Card Cables Models TI1 and TI2 Ss Thermal Paper Out Sensor Connector Green Ss Document Insert Sensor Connector Red Thermal Printhead SS Document Insert Motor Connector Green Connector SS Cutter Motor Connector White Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor N Connector Red Impact Printhead Connector Interface Ca
118. nter mechanism overview 10 printhead cleaning thermal 158 191 printing flash memory 20 printing saved data 20 problem determination models TF6 and TM6 customer receipt paper movement 165 customer receipt test 161 cutter problems 165 listing the MCT settings 162 messages 163 symptoms 163 problem determination models T11 T12 T13 T14 communication mode selection 4 connections 9 customer receipt paper movement 35 customer receipt test 25 cutter problems 35 document insert test 26 messages 30 MICR reader and check flipper test 28 RS 232 XON XOFF 6 signals 9 symptoms 30 proportional fonts conversion utility 15 publications related viii R related publications and diskettes viii removal and replacement models TF6 and TM6 bottom cover 169 cutter stud 172 inner cover assembly 167 interface card 170 main logic card 170 printhead shaft 172 stationary blade 172 thermal printhead assembly 172 top cover 167 removal and replacement models T11 T12 T13 T14 bail 64 bushing 48 cable attached interface card 76 79 clip springs 59 customer receipt motor 92 customer receipt paper bucket 97 customer receipt paper guide 96 cutter clutch 94 cutter gear 94 cutter gears 94 cutter stud 88 document insert backup roller 68 214 SureMark Hardware Service updated October 30 2001 removal and replacement models TI1 TI2 TIS TIA continued document insert feed motor 100 document insert idler gear 100 document insert lower cover 42 d
119. nter model see Figure 40 on page 64 or gum dion pagada Twist the front shock mount to the horizontal position and pull it out See Lift the front of the printer frame high enough to reach in and disconnect the MICR reader cable If you need to replace the upper DI forms entry do so at this point instead of disconnecting the MICR cable See Note Snaps for the upper DI forms entry are inside the frame under the front transport shaft Ses Eigum 22e papa Lift the frame out of the bottom cover steps Band H Model TI2 TI4 and Model TG4 REY Remove the E clips from each side of the drive shaft Slide and remove the dae shen See Flora da ais Regard Remove the pe actuator clip Model TI2 Tl4 and Model TG4 only See Remove the document insert lower forms entry frame by maneuvering the bail through the DI backup roller and the feed roller and unsnapping the document insert sensor from the right side of the forms entry frame Model TI1 TI3 and Model TG3 only See Remove the flipper assembly by maneuvering the bail through the DI backu roller and the feed roller Model TI2 TI4 and Model TG4 only See Eipure ad Note It is important to note the position of the drive gear for reassembling See Eigura 45 nn paga ad Remove the bail from the document insert lower forms entry frame assembly Press the bail downward in the center until the bail clears the locking posts and pull outward See Reassemble AU the printhead
120. nters microcode The serial interface will be specified as RS232 RS485 or USB depending on which interface is used to attach the printer to the system unit The line speed information appears only when the RS 232 interface is used The value can be either 9 6K baud or 19 2K d depending on the RS 232 Switch settings See The RS 232 control mode information appears only when the RS 232 interface is used The value can be either DTR DSR or ES depending on the RS 232 switch settings See The feature enabled lines will appear only when a feature is installed This section contains the test pattern This section contains printer usage statistics that you can use for problem determination The line across the bottom should be solid with no blank spaces Settings To list the MCT settings i 2 4 Open the top cover The LED will flash quickly Press and hold the paper feed button for 5 seconds The LED indicator will make one quick flash accompanied by a beep followed by a pause Press and release the paper feed button again The LED indicator will make two quick flashes accompanied by a beep followed by a pause Close the top cover to start the listing Note Pressing and releasing the paper feed button a third time will cause the printer to return to normal mode 162 sureMark Hardware Service updated October 30 2001 RS 232 Hex Dump To enable hex dump mode for the Model TF6 or TM6 printer press
121. ober 30 2001 Removing and Replacing the Main Logic Card and Cable Attached Interface Card Models TI1 and TI2 Note The interface card attaches to the logic card through either a connector or Dia NO Important TM This procedure shows you how to remove the logic FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted ooo 10 11 12 13 14 15 16 17 Gently remove the cables connected to the main logic card Depending on the printer model see Eigura Son naga 77 or Eiaura 55 on naga 21 Twist the front shock mount to the horizontal position and pull it out See Lift the front of the printer frame high enough to reach in and disconnect the MICR reader cable Lift the frame out of the bottom cover Remove the two screws from the logic card See Eigure 57 on page 7H Pull the EMC shield back from the logic card Slightly lift the logic card up enough to disconnect the signal and power cables and remove the main logic card See Eigure 57 an page 7H Note The switches on the new card need to be set the same as the old card that you are exchanging Pull the locking tab away from the interface card Lift and rotate the interface card to clear the locking tab Lift the shield and interface card up and out See Eigura 57 on page 7d Remove the EMC shield clamp Open the EMC shield flaps See Figure 57 onl Remove the signal cable and p
122. obvious unsafe conditions such as metal filings contamination water or other fluids or marks of fire or smoke damage Ensure that the voltage specified on the voltage label matches the voltage of the ac power cord Ensure that the fasteners that hold the top cover of the power supply are not missing and that they have not been changed For models with batteries check the condition of the battery Ensure that Ready mode is OFF and reinstall the front panel Connect the ac power cord to a power receptacle and ensure that the machine switches to Ready mode ON Copyright IBM Corp 1998 2001 195 updated October 30 2001 196 sureMark Hardware Service updated October 30 2001 Appendix B Preventive Maintenance Information Preventive Maintenance Scheduling Perform these preventive maintenance procedures during unscheduled service calls Models TI1 TI2 TI3 TI4 TG3 and TG4 Clean the dust and debris from the paper cover and ribbon cover areas f the printer has a check flipper clean dust and debris from the area under the flipper cover and the flipper cartridge see Models TF6 and TM6 Clean the dust and debris from the top cover area O Copyright IBM Corp 1998 2001 197 updated October 30 2001 198 sureMark Hardware Service updated October 30 2001 Appendix C Tools and Supplies Special Tools s ss s so roo soa noa soo soas a s 199 Expendable Supplies
123. ocument insert sensor assembly 56 EMC shield clamp 76 feed roller 71 flipper assembly 64 flipper cartridge 42 front shock mount 45 front transport bearing 48 front transport shaft 48 hinge 88 home sensor 48 ideal gear 91 idler gear 94 insert lever assembly 68 leaf spring 88 lower forms entry frame 64 main logic card 76 79 MICR 61 motor gear 100 operator buttons 41 paper cover 37 paper switch 81 pin gear 94 platen 59 platen springs 59 power cable 76 pressure pad 56 printhead 43 44 printhead cable 55 printhead carriage assembly 48 printhead shaft 88 printhead spacer 75 rear transport shaft 48 ribbon cover 37 ribbon drive assembly 45 ribbon guide 48 rotating blade 91 rotating cutter blade 93 signal cable 76 spiral pin 94 stationary blade 88 stop spring 94 stripper 91 switch card 75 tensioner 47 tensioner spring 47 thermal cables 81 thermal drag strip 86 thermal feed gear 91 thermal guide 91 thermal latch 84 thermal latch spring 84 thermal platen 91 thermal platen assembly 91 thermal printhead assembly 88 timing belt 48 top cover 37 updated October 30 2001 removal and replacement models T11 T12 T13 T14 continued transport motor 52 upper DI forms entry 64 ribbon loading 151 RS 232 pin assignments 199 S safety translated notices 201 saved data printing 20 software adjustments updating firmware 15 using 4690 operating system 11 using POS Device Diagnostics 12 using reference service diskette 12 sp
124. ols and Indicators Eoox ee Rw A oko m UR we we ms s O9 Paper Loading gt s sce e e s s s pos p s p r d a a 190 Contents V updated October 30 2001 Thermal Printhead Cleaning 191 Part 4 Appendixes 2 2 2 6 2 ee l l 198 Appendix A Maintenance Inspection 195 Maintenance Checklist 195 Appendix B Preventive Maintenance Information 197 Models TI1 TI2 TI3 Tld TG3 and TG4 197 Models TF6 and TM6 2 2 2 2 4 2 s ee s 197 Appendix C Tools and SUPE ig fee Br oe umm Boo eR dh ox axe oe TD Special Tools B dE d UE ch oat wo x a 3o xa amp 139 Expendable Supplies ow wo RON doko de uh u 99 RS 232 Connector Pin Assignments eo dR m ab AD E m LES URS wo o a s RS d USB Connector Pin Assignments 199 Cash Drawer Connector Pin Assignments 200 Appendix D Translated Safety Notices 201 Nederlands Belgi Poe Tere ue elem wp sr pode ow o1 Algemene veiigheidsvoorschriftn mM Francais Belgique Coco Consignes de s curit g n rales oce xe od Bo dA sw e de cw ose oA s x oe 201 Portugu s do Brasil Koo d ocho X ok sm s Xo ae wv 202 Considerag es Gerais sobre Seguranc Qu we a XL ce A6 JR hom a amp d 202 Dansk bok 3 CES
125. ose one of the following links to return to the procedure from which you came Chapter 3 Problem Determination Models TIx 37 updated October 30 2001 38 SureMark Hardware Service updated October 30 2001 Paper Cover Lift Tab Ribbon Cover Clear Plastic Guide Top Cover Lock Tab Top Cover Ribbon Cover Paper Cover Screwdriver Top Cover Figure 18 Removing the Paper and Ribbon Covers Chapter 3 Problem Determination Models Tlx 39 updated October 30 2001 Latch Top Cover Mounting Post Gasket Figure 19 Removing the Top Cover 40 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Top Cover Operator Buttons m Important This procedure shows you how to remove the top cover and the operator button FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 2 On the under side of the cover press both sides of the key button latch inward and lift the button out See Figure 2d 3 Reassemble Key Buttons Top Cover Figure 20 Removing the Operator Buttons in the Top Cover Chapter 3 Problem Determination Models Tlx 41 updated October 30 2001 Removing and Replacing the Document Insert Lower Cover and Flipper Cartridge Important This procedure shows you how to remove the flipper cover and the flipper cartridge
126. ou want to store all the journal data in the printer s flash memory To disable emulation 1 At the Disable Mod 3 4 Emulation 1 N 2 Y S2 prompt enter 2 to disable Model 3 4 emulation Chapter 2 SureMark Installation Service and Utility Software 19 updated October 30 2001 Limitations for Emulation The following limitations must be considered when using the SureMark printer to emulate the Model 3 or Model 4 printer Printing the face of checks requires application changes franking the back of checks should not Printing wide documents may require changes The document station on the Model 4 printer supports 86 characters the SureMark supports 47 characters Journal commands can be ignored or stored in the printer s flash memory This needs to be decided when the printer is initially configured There is no top document registration documents must be inserted from the front User defined special characters are not supported Because SureMark models TF6 and TM6 do not have a document insert station they do not emulate document station commands Emulation mode does not support the Model 4A double byte character set For RS 485 emulation mode is currently only supported on 4690 OS and DOS systems For USB emulation mode is currently only supported on 4690 OS Emulation is not supported for RS 232 Printing Saved Data When the printer is offline in Model 3 4 emulation mode and the option for stori
127. ow 1 Transport Motor a Connector Red Impact Printhead Connector Interface Card Connector a amp MICR Head Connector Figure 55 Disconnecting the Main Logic Card Cables Models TI3 TI4 TG3 and TG4 Chapter 3 Problem Determination Models Tix 77 updated October 30 2001 Main Logic Card Printer Assembly MICR Cable Frame YR Front Shock Mount Bottom Cover Screws Main Logic Card Nuts EMC Shield Signal Cable Power Cable Nuts EMC Shield Cable Clamp Nuts on RS 232 Connector Interface Card Locking Tab Figure 57 Removing the Logic Card and the Interface Card 78 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Main Logic Card and Connector Attached Interface Card Models TIS TI4 TG3 and TG4 Note The interface card attaches to the logic card through either a connector or Dia ad m Important cables See able Atacned Inte 2 arg repairing a cable attached card if you are This procedure shows you how to remove the logic FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted oru o p Invert the fully assembled printer Turn the screw that is fastened to the interface card assembly counterclockwise until it is loose Pull down on the interface card assembly at the end nearest to the screw S
128. ower cable from the interface card Unfasten the two screws holding the EMC shield to the interface card Unfasten the two screws attaching the EMC shield to the RS 232 connector on the back of the interface card Remove the interface card Remove the EMC shield Reassemble Whenever you exchange the main logic card you must configure the printer model and then update the firmware Make a note of the printer model and serial number which are located on the label that is either on or under the front cover of the Ex then e to 76 SureMark Hardware Service updated October 30 2001 Thermal Paper Out Sensor Connector Green Document Insert Sensor Connector Red Thermal Print Head Document Insert Motor Connector Green Connector Blue Cutter Motor Connector White Thermal Print Head Connector Green Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor Connector Red Impact Print Head Connector Interface Card Communication Connector Interface Card Power Connector MICR Head Connector Figure 54 Disconnecting the Main Logic Card Cables Models TI1 and TI2 S Thermal Paper Out Sensor Connector Green gt Document Insert Sensor Connector Red Thermal Printhead El 7S8 Document Insert Motor Connector Green Connector Cutter Motor Connector White Switch Card Connector Yellow 4 Impact Ribbon Drive Connector Yell
129. pdated October 30 2001 D 7 J Ji xv A Figure 64 Removing the Thermal Latch Spring L A LJ Chapter 3 Problem Determination Models Tlx 85 updated October 30 2001 Removing and Replacing the Thermal Drag Strip Important This procedure shows you how to remove the thermal drag strip FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 3 Remove the drag strip by pulling it through the drag shaft housing Take note of the orientation for reassembling 4 Reassemble You must flex the tip of the drag strip to get it back into position Drag Strip pee Figure 65 View of Drag Strip from Back of Printer 86 SureMark Hardware Service updated October 30 2001 T E clip Drag Strip Customer Receipt Paper Guide Figure 66 Removing the Drag Strip Chapter 3 Problem Determination Models Tlx 87 updated October 30 2001 Removing and Replacing the Thermal Printhead Assembly m Important This procedure shows you how to remove the thermal printhead assembly FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Choose one of the following links to return to the procedure from which you came N 10 11 12 13 14 15 16 Disconnect the thermal cables from the mai
130. pt thermal Problem is caused by operator pulling the receipt out of the printer Instruct randomly missing rows of print operators to use the CR feed button to advance the paper instead of pulling the accompanied by one thin line on paper receipt 30 SureMark Hardware Service updated October 30 2001 Table 4 Printer Symptoms or Messages continued Symptom Repair Actions Listed in Most Likely Order of Failure Cutter does not work correctly _ Check that the paper is loaded correctly Check that the clear plastic paper guide is in the correct position DI print has missing dots Check the printhiead cable for continuity Unplug the cable at the printhead and logic card for access Check the printhead for bent print wires Remove the printhead see DI station does not advance document check Check the paper feed throat for an obstruction Ensure that the gear train is free Check the DI open lever adjustment Go to DI Op Ensure DI forms compensation is correctly set Go to DI Formd Chapter 3 Problem Determination Models TIx 31 updated October 30 2001 Table 4 Printer Symptoms or Messages continued Symptom Repair Actions Listed in Most Likely Order of Failure DI impact p does not 1 Ensure that the printhead path is free move correctly 2 Check that the transport shafts are not loose 3 Check the timing belt asse
131. r bucket back to its original position Note This may be difficult You must pull up on the bucket wall while pushing down on the tabs that latch the bottom of the guide 8 When you replace the customer receipt motor run the service diskette and select Reset Statistics for the FRU See Software Adjustments Models TH Screws Cutter Stop Spring Left Wall of Paper Bucket Paper Bucket Customer Receipt Motor Figure 72 Removing the Customer Receipt Motor 92 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Rotating Cutter Blade and Thermal Guide m Important This procedure shows you how to remove the rotating cutter blade FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Use the following link to return to the procedure from which you came screwdriver on the right side of the frame See or 3 Reassemble Rotating Blade E Clip Stud Thermal Guide 783 P Figure 73 Removing the Rotating Blade and Thermal Guide Models TI1 and TI2 Chapter 3 Problem Determination Models TIx 93 updated October 30 2001 Rotating Blade Thermal Guide Figure 74 Removing the Rotating Blade and Thermal Guide Models TI3 Tl4 TG3 and TG4 Removing and Replacing the Cutter Gears and Cutter Clutch m Important This procedure shows you how to remove the cutter g
132. rajre ja nHpopmauujara 3a 6es6egnHocr lipenynpeayBaree lIHcpopwauuja sa 6es6eangocr l Ipouurajre ro npBo oBa GA27 4004 Obaa 6powypa onuwyBa 6e36e 4HocHn npoueaypMu 3a ka nmpame Y BKJlyayBaree Ha enekTpnyHa onpena Uwaga Przed rozpocz ciem instalacji produktu nale y zapozna sie z instrukcj IBM Safety Information Read This First GA27 4004 Zawiera ona warunki bezpieczenstwa przy podtaczaniu do sieci elektrycznej i eksploatacji OCTOPO KHO Mpexae 4em unHCTaJUIWDOBATb 3TOT npoanykr npourure lIHncrpykuuro MO Texauke 6e30 nacHocra B AOKyMeHTe BHumaHne MHCTpykuMa nro TexHuke 6eaonacHocra l Ipouecrb B nepByro ovepenp GA27 4004 B aTo 6pouirope onucaHbl 6e3oriac HbIe CnocoOb ka6rinpoBaHusi n NOAKNIOYeHUA 3JIeKT puyeckoro o6opynoBaHus Nebezpe enstvo Pred in tal ciou v robku si pre tajte bezpe nost predpisy v V straha Bezpe ost predpisy Pre taj ako prv GA27 4004 V tejto bro rke s op san bezpe nost postupy pre pripojenie elektrick ch zariaden Pozor Preden za nete z instalacijo tega produkta preberite poglavje Opozorilo Informacije o vamem rokovanju preberi pred uporabo GA27 4004 To poglavje opisuje pravilne postopke za kabliranje E DIDI PANE TT DTE nk aH c Bat E RH GA27 4004 ERIT RE ES ERE EL n iot LIZ EE gt XiV SureMark Hardware Service updated October 30 2001 Wartungspr fung Anmerkung Siehe Handbuch Sicherheit im T
133. rd Connector si MICR Head Connector Figure 49 Disconnecting the Main Logic Card Cables Models TI3 Tl4 TG3 and TG4 72 SureMark Hardware Service updated October 30 2001 Main Logic Card Frame Printer Assembly Bottom Cover MICR Cable Front Shock Mount DI Gear E Clip Flipper Assembly t 2 e 9 Z DI Motor H E Rey T 2 amp MS bh 4 DI Motor Gear E Clip Idler Gear E Clip Figure 51 Gear Removal Chapter 3 Problem Determination Models Tlx 73 updated October 30 2001 E Clip DI Feed Roller Left Feed Bearing Frame Left Feed Bearing Left Feed Bearing E Clip DI Feed Roller Figure 52 Removing the Document Insert Feed Roller 74 SureMark Hardware Service updated October 30 2001 Removing and Replacing the Switch Card and Printhead Spacer m Important This procedure shows you how to remove the switch card and printhead spacer Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Use the following link to return to the procedure from which you came Unfasten the screw and remove the switch card See igure 53 Remove the printhead spacer from the frame Reassemble oR WN Hex Screw Switch Card Figure 53 Removing the Switch Card and Printhead Spacer Chapter 3 Problem Determination Models TIx 75 updated Oct
134. re that the thermal paper is loaded and the top cover is latched If the cutter moves but either does not cut the paper or aniy partially cuts the paper exchange the inner cover assembly and the frame assembly Arrow on gear Thermal drive gear Platen Figure 106 Thermal Drive Gear Chapter 7 Problem Determination Models TF6 and TM6 165 Paper out switch Idler gear Figure 107 Paper Out Switch and Idler Gear 166 sureMark Hardware Service updated October 30 2001 N b2 b2 b2 updated October 30 2001 FRU Removal and Replacement This section includes removal and replacement procedures for the SureMark printer field replaceable units FRUs for Models TF6 and TM6 Removing and Replacing the Top Cover and Inner Cover Assembly m Important This procedure shows you how to remove the top cover and inner cover assembly FRUs Stop when you get to the failing FRU exchange the FRU and reassemble The FRUs are highlighted 1 Power OFF the printer by turning the printer off powering off the system or unplugging the external power source from the wall outlet 2 Open the top cover 3 Disengage the drag strip by pulling the drag strip away from the post 4 While pressing up on the tab slide ihg top cover and inner cover assembly toward the drag strip See 5 Remove the two screws at the back of the ue cover 6 Separate the inner cover assembly from the top cover See
135. ricit ou avec du mat riel lectronique DANGER Il est interdit de travailler avec le mat riel et de connecter ou d connecter des c bles d interface pendant un orage O Copyright IBM Corp 1998 2001 201 updated October 30 2001 CAUTION Pour votre s curit branchez le mat riel lectrique sur une prise correctement c bl e et mise la terre CAUTION Pour votre s curit branchez le mat riel lectrique sur une prise correctement c bl e et mise la terre Portugu s do Brasil Considera es Gerais sobre Seguranc a As considera es gerais sobre seguran a a seguir devem ser observadas sempre que voc trabalhar com eletricidade ou com qualquer equipamento eletr nico m PERIGO Nunca trabalhe em equipamento ou conecte ou desconecte cabos de sinal durante per odos de choque CUIDADO Para sua seguran a conecte o equipamento que necessita de for a el trica a uma tomada aterrada adequadamente e com fia o correta CUIDADO Por medida de seguran a ao executar o teste da impressora certifique se de que artigos pessoais tais como gravatas colares ou pulseiras n o fiquem presos na cabe a de impress o em movimento Dansk Generelle sikkerhedsforskrifter V r altid opm ligrksom p f lgende generelle sikkerhedsforskrifter n r du arbejder med elektricitet eller elektronisk udstyr m Fare Arbejd aldrig med udstyr i tordenvejr Det samme g liglder for mont
136. rmation Read This First GA27 4004 This booklet describes safe procedures for cabling and plugging in electrical equipment A Gevaar Voordat u begint met de installatie van dit produkt moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies Lees dit eerst GA27 4004 Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten A Perigo Antes de come ar a instalar este produto leia as informa es de seguran a contidas em Informa es Sobre Segurana a Leia Isto Primeiro GA27 4004 Esse folheto descreve procedimentos de seguran a para a instala o de cabos e conex es em equipamentos el tricos AN m Fare For du installerer dette produkt skal du laese sikkerhedsforskrifterne i Sikkerhedsforskrifter Loes dette farst GA27 4004 Vejledningen beskriver den fremgangsm de du skal bruge ved tilslutning af kabler og udstyr AN Gevaar Voordat u begint met het installeren van dit produkt dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information Read This First GA27 4004 In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur Preface ix updated October 30 2001 Zi VAARA Ennen kuin aloitat t m n tuotteen asennuksen lue julkaisussa Turvaohjeet Luet m ensin GA27 4004 olevat
137. rrectly run in lacada or 3 Metal debris left on the blades must be removed by manually operating additional cycles Chapter 4 Adjustments Models Tlx 111 E Clip Rotating Blade Stud Thermal Guide 88 Pin E Clip Stripper Thermal Idler Gear sl NaNO e AD va Em E T 9 NA Cutter Gear h se dee Spiral Pin new 22 Thermal Feed Gear S Figure 90 Cutter Blade Run In Models TI1 and TI2 112 SureMark Hardware Service updated October 30 2001 updated October 30 2001 Rotating Blade Thermal Guide E Clip Stripper Thermal Idler Gear i Cutter Gear m K D ju Thermal Feed Gear Spiral Pin Figure 91 Cutter Blade Run In Models TI3 Tl4 TG3 and TG4 Chapter 4 Adjustments Models Tlx 113 updated October 30 2001 Thermal Printhead Adjustment Note The thermal printhead should be adjusted prior to adjusting the thermal Switch The thermal printhead must be mounted in the printer and the customer receipt cover removed With the thermal bracket open loosen both of the shoulder screws until the thermal printhead and the shoulder screws slide smoothly within the thermal printhead mounting bracket slots See E ATRE Close the thermal bracket Use a small screwdriver to press on the shaft of the shoulder screw between the mounting bracket and the printhead bracke
138. s 19 using utility diskettes 19 expendable supplies 199 F firmware updating firmware update diskette 16 limitation 18 methods 15 POSS for Windows 16 using 4690 OS 17 via RS 232 attachment 18 flash memory printing 20 O Copyright IBM Corp 1998 2001 IBM Retail Store Solutions Web site 22 L legal notices 209 loading paper 153 190 loading ribbon 151 M maintenance checklist 195 mechanical adjustment cutter blade run in 111 DI forms compensation adjustment 106 DI open lever adjustment 110 printhead platen gap adjustment 108 thermal paper switch adjustment 116 117 176 thermal printhead adjustment 114 MICR data parser sample code 22 MICR reader read head cleaning 157 model 3 or 4 printer emulate limitations 20 overview 18 using 4690 online terminal diagnostics 19 using utility diskettes 19 N notes notices viii safety information viii notices 209 O offline testing 25 offline tests Model TF6 and TM6 customer receipt 161 listing the MCT settings 162 offline tests Models T11 T12 T13 T14 customer receipt 25 document insert 26 MICR reader and check flipper 28 overview controls 3 indicators 3 P paper loading 153 190 parts listing Models TF6 and TM6 177 Models TI1 TI2 TI3 Tl4 TG3 and TG4 119 pin assignments cash drawer connector 200 213 pin assignments continued RS 232 connector 199 USB connector 199 power connections connectors 9 signals 9 preventive maintenance 197 pri
139. s et bracelets de la t te d impression pendant le test d impression Allgemeine Sicherheits berlegungen Bei Arbeiten mit Elektrizit t oder an elektronischen Ger ten m ssen die folgenden Sicherheitshinweise beachtet werden m VORSICHT Bei Gewitter keine Arbeiten am Ger t vornehmen und keine Kabel anschlie en oder l sen ACHTUNG Ger t nur an eine Schutzkontaktsteckdose mit ordnungsgem geerdetem Schutzkontakt anschlie en ACHTUNG W hrend des Druckertests darauf achten da Halst cher Krawatten Amb nder oder Halsketten nicht am Schreibkopf h ngen bleiben 204 SureMark Hardware Service updated October 30 2001 Italiano Sicurezza Considerazioni generali Norsk Osservare le condizioni generali sulla sicurezza di seguito riportate quando si lavora con l elettricit o con apparecchiature elettroniche m PERICOLO Non lavorare mai sulle apparecchiature n collegare o scollegare cavi di segnale durante temporali ATTENZIONE Per evitare scosse elettriche collegare le apparecchiature alimentate elettricamente a prese elettriche correttamente collegate alla terra di sicurezza ATTENZIONE Per sicurezza mentre si eseguono le prove della stampante prestare attenzione che oggetti personali quali cravatte catenine e braccialetti non rimangano impigliati nella testina di stampa in movimento Generelle sikkerhetsforskrifter Portugu s Du ber felge disse sikkerhe
140. semble Note Route and connect the printhead cable at both ends before using the adhesive strip to affix the cable to the frame Use the alignment mark to position the printhead cable To Printhead Mounting Screw Home Sensor Cable Printhead Assembly Home Sensor Mounting Screw Example of Alignment Mark Printhead Carriage Assembly Figure 32 Disconnecting the Printhead Cable and Home Sensor Chapter 3 Problem Determination Models Tix 55 updated October 30 2001 Removing and Replacing the Document Insert Sensor Assembly m Important This procedure shows you how to remove the document insert assembly FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Choose one of the following links to return to the procedure from which you came Remove the covers and the ribbon cartridge Disconnect the document sensor assembly cable red five pin connector from the top of the main logic card Remove the sensor spring f the DI sensor will rotate forward past the carriage assembly go to the next step f the DI sensor will not rotate forward past the carriage assembly remove the pressure pad holder and wear plate to provide the required clearance See Faura 35 on page 5d Position the carriage assembly on the right side of the printer Pivot the document insert sensor assembly towards the front and pull it forwar
141. t Slide the printhead to the end of the slots towards the back of the printer Run the CR offline test see Observe the thermal print density as it prints Slide the thermal printhead using steps 4 and El one side at a time towards the front of the printer As you move the printhead the printing will become darker When the print is most dense and uniform across the entire print line the thermal printhead adjustment is complete Tighten the two shoulder screws till they are snug Do not overtighten the shoulder screws Test the printer to ensure continued print quality Go to Re adjust if necessary Check the thermal paper switch adjustment Go to Frhermal Paper Switch 114 SureMark Hardware Service updated October 30 2001 Shoulder Screws Printhead Mounting Bracket Latch Return Spring Thermal Latch Spring ES Platen Latch Thermal Printer Cover Shoulder Screws Figure 92 Thermal Printhead Adjustment Chapter 4 Adjustments Models Tlx 115 updated October 30 2001 Thermal Paper Switch Adjustment 1 Loosen the bracket mounting screw until the switch and the bracket assembly slide smoothly into the switch mounting bracket slot See 2 Slide the switch in the slot so that the switch is closest to the front of the printer and successively move the switch rearward until the printer passes the following test steps 3 Test the printer by installing about 150 mm 6 in of paper and
142. t 42H1144 Miscellaneous Springs 11 42H1120 1 Motor DI Feed Includes screws 12 NP Screws 2X Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 13 NP Frame Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 139 updated October 30 2001 Assembly 11 Customer Receipt Drive Cutter and Platen Ras Replaced by 2 gt 3 Replaced b s 4 s o Replaced by 2 o 10 MIN 11 iV A a 13 15 P 4 0 14 22 2 17 18 19 20 23 RS E amp by e Y AV 16 140 sureMark Hardware Service updated October 30 2001 Assembly 11 continued Asm Part Index Number Units Description 11 42H1065 1 Thermal Cutter Asm Includes Asm Index 11 1 11 2 11 3 11 4 11 5 11 6 11 7 11 8 and lubricant 1 NP Guide Thermal also part of 42H1164 2 NP Spring Leaf or Lever Spring 3 NP Stud 4 NP Blade Stationary or Blade Asm Stationary 5 NP Pin 6 NP Stud Cutter 7 NP Blade Asm Rotating 8 NP Pin NP E clip Part of Hardware Kit 42H1063 Miscellaneous Fasteners NP E clip Stationary Blade Part of Hardware Kit 42H1063 Miscellaneous Fasteners NP Lubricant 42H1123 1 Platen Asm Thermal Models TI1 and TI2 Includes Asm Index 11 9 11 10 and 11 11 30L6443 1
143. t program or service may be used Any functionally equivalent product program or service that does not infringe any of IBM s intellectual property rights may be used instead of the IBM product program or service Evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the user s responsibility IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person the product and the part being installed are at the same charge level ESD Damage Prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the ac power plug Coaxial cable or connector outside shells can also be used Handling Removed Cards Logic
144. ted 3 Exchange the thermal printhead 4 Exchange the printhead cable 5 Exchange the main logic card Print on customer receipt is too 1 Check that the paper is new and in good condition light 2 Check that the thermal paper is installed correctly 3 Check the printhead area and clean it if it is contaminated 4 Exchange the frame assembly 5 Exchange the thermal printhead 6 Exchange the inner cover assembly Customer receipt randomly missing rows of print accompanied by one thin line on receipt Problem is caused by operator pulling the receipt out of the printer Instruct operators to use the CR feed button to advance the paper instead of pulling the paper Cutter does not work correctly 1 2 Check that the paper is loaded correctly If E is folded or itum i ap to Chapter 7 Problem Determination Models TF6 and TM6 163 updated October 30 2001 Table 5 Printer Symptoms or Messages Models TF6 and TM6 continued Symptom Repair Actions Listed in Most Likely Order of Failure Hh Printer card or cable is 1 Check or exchange the printer interface cable ailing T7159 EEPROM error T7161 Command reject An invalid command was sent to the printer T7165 CR paper is empty or cover 4 Ensure that paper is in the printer and the cover is closed is open 2 Press the customer receipt feed button to advance about 76 mm 3 in of paper Check to see
145. to any frame ground ground braid green wire ground or the round ground prong on the ac power plug Coax or connector outside shells can also be used Handling Removed Cards Logic cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container O Copyright IBM Corp 1998 2001 175 updated October 30 2001 Thermal Paper Switch Adjustment da 2 Remove the paper from the printer Loosen the mounting screw for the thermal paper switch until the switch and the bracket rotate smoothly See i Rotate the thermal paper switch toward the printhead until the switch arm clicks Rotate the thermal paper switch away from the printhead until the switch arm clicks again Rotate the thermal paper switch slightly further and secure the switch with a screw Test the printer by installing about 150 mm 6 in of paper and closing the cover The blinking CR light should go to a steady state If the light does not press the CR paper feed button to advance the receipt paper a few inches The printer ready LED should then go to a steady state With the paper cover still closed feed the paper out of the printer The printer ready LED should start to blink indicating an out of paper condition Switch mounting screw Switch Switch arm Bracket Figure 113 Therma
146. tsforskriftene n r du arbeider med elektrisitet eller elektronisk utstyr FARE Arbeid aldri med utstyret i tordenv ligr slike tilfeller ma du verken trekke ut signalkabler eller koble noen til ADVARSEL Av sikkerhetshensyn m du bare koble utstyret til en jordet stikkontakt ADVARSEL Av sikkerhetshensyn m du passe p at slips halskjeder og andre lose gjenstander ikke setter seg fast i skrivehodet n r du kjorer skrivertesten Informac les de Seguranca Gerais As informacdes de seguranca gerais que se seguem devem ser observadas sempre que trabalhar com electricidade ou com equipamento electr nico Appendix D Translated Safety Notices 205 Espa ol updated October 30 2001 m PERIGO Nunca trabalhe com equipamento nem ligue ou desligue cabos de sinal durante trovoadas CUIDADO Para sua seguran a ligue os equipamentos alimentados por tens o el ctrica a uma tomada devidamente ligada terra CUIDADO Para sua seguran a quando executar os testes da impressora certifique se de que nenhum objecto pessoal como por exemplo uma gravata colar ou pulseira se prende cabe a de impress o quando em movimento Consideraciones Generales de Seguridad Las siguientes consideraciones de seguridad deben observarse siempre que se trabaje con electricidad o con un equipo electr nico PELIGRO No trabaje nunca con equipos ni conecte o desconecte cables de se al durante per odos de tor
147. ttons momentarily and then release them the DI throat opens The throat must be open to insert a document from the side Press and then release both buttons again to close the throat Both buttons are also used to test the printer See Offline additional button functions O Copyright IBM Corp 1998 2001 3 updated October 30 2001 Paper Cover Customer Receipt Printer Ribbon Cover Document Printer Printer Ready LED Customer Receipt Feed Button Document Present LED Document Feed Button Figure 1 Indicators Controls and Printing Stations Thermal Impact SureMark Printers Indicator Control and Station Single Station Printers There is one triangular shaped button and one LED indicator located on top of the printer When the indicator is on continuously the printer is powered on and ready for printing When the indicator blinks one of the following conditions exists The printer is offline offline testing is enabled The printer is out of paper The cover is open The cutter has jammed The button is the Customer Receipt CR paper feed button Press this button to advance the CR paper for additional button functions Top cover Printer ready LED Customer receipt A feed button Figure 2 Indicator Control and Printing Station Single Station SureMark Printers Communication Mode Selections RS 232 Baud Rate Selection The SureMark printer supports two RS 23
148. u a d Limitations for Epson Emulation Copyright IBM Corp 1998 2001 vii vii vii Viii Viii viii xvii xvii xvii xvii xvii xvii Xix i OONNN OPH RAR OO updated October 30 2001 MICR Data Parser Sample Code Models TI2 TI4 and TG4 Only Resources on the Internet CRA HD 4 ES 4 0K Part 2 Models TI1 TI2 TI3 TIM TG3 and TG4 Chapter 3 Problem Determination Offline Tests Customer Receipt Test Document Insert Test MICR Reader and Check Flipper Test Models TI2 TM and TG4 Only Symptoms Customer Receipt Paper Movement and Cutter Problems FRU Removal and Replacement Removing and Replacing the Top Paper and Ribbon Covers Removing and Replacing the Top Cover Operator Buttons Removing and Replacing the Document Insert Lower Cover and Flipper Cartridge Removing and Replacing the Printhead Removing and Replacing the Home Sensor Removing and Replacing the Ribbon Drive Assembly Removing and Replacing the Tensioner Removing and Replacing the Printhead Carriage Assembly Removing and Replacing the Transport Motor Removing and Replacing the Printhead Cable E Removing and Replacing the Document Insert Sensor Assembly Removing and Replacing the Document Insert Platen Assembly Removing and Replacing the MICR Read Head Removing and Replacing the Lower Forms Entry Frame or Flipper Assembly Removing and Replaci
149. u Upozorenje Pravila o sigurnom rukovanju Prvo pro itaj ovo GA27 4004 Ovaj privitak opisuje sigurnosne postupke za priklju rivanje kabela i prikljucivanje na elektricho napajanje Upozorn n nez zah j te instalaci tohoto produktu p e t te si nejprve bezpe nostn informace v pokynech Bezpe nostn informace GA27 4004 Tato bro urka popisuje bezpe nostn opat en pro kabel a zapojen elektrick ho za zen Kivduvoc Mpv Feklv oete tmv eyKaTdotaon auro TOU TIpold vToc diaBaote Tic MANPOMopies aoo Aeiaq oto pu o BM Safety Information Read this first GA27 4004 210 puAM dio AUT repiyp gpovtal ot aopade a Siadikaoiec yia trjv kaAwd won tav NAEKTPIKWV OUOKEUOV KAL Tn o v eo rouq orry rpiza AR RAFFE SAIC REIL 6 IMF GA27 4004 O TRII REA HSJ Read This First DB Hina lt ESL C O MBI E IE ESTO Z2 e ZAR c RO FIRIC UV CERBR UL CUR Yu 8 ol ASS Halo Aol BFEA F OFM J A Moll GA27 4004 oO Q QN YE o JOYA uin nona mr oan nin DA NN 9 07 231 5npnna o nmnv 2999 nv Caution Safety Information Read This First GA27 4004 INN TPS 2v DAWN ano 099290 MIN mean mmn NN MINDA v man CL glee bel ji af cn Sall la OS fi eaa dde iras Read This First A30 as lla gles a da gall all LAY el yal cia a ES a ay hs GA27 4004 y nl y SI iib Sl YN dis gil Preface Xili updated October 30 2001 ONACHOCT Mpeg ga nouHere ga ro MHCTanipaTte oBoj MpoAyKT npouu
150. updated October 30 2001 UR MB Ere ume ce Cash Power Powered Standard Drawer Supply USB Port USB Port Port Port Figure 7 USB Ports for Thermal Impact SureMark Printers View is from the bottom rear of the printer Power supply port Powered USB port Standard USB port Cash drawer connector Figure 8 USB Ports for Single Station SureMark Printers View is from the bottom rear of the printer 8 SureMark Hardware Service updated October 30 2001 Cash drawer cable Standard USB cable Power cord J Cash drawer cable i Powered USB cable Ig 2 2 Figure 9 USB Cable Routing for Single Station SureMark Printers Power Supply Connections The SureMark printer does not contain a power supply When the RS 232 or USB port is used an external power supply must be attached to the power supply port of the interface card of the SureMark see Figure 7 on page
151. ureMark printer e Chapter 10 Operation information on operating the SureMark printer The appendixes contain the following information nformation preventive maintenance procedures for the SureMark printet Appendix C Tools and Supplies information about special tools for the SureMark printer and the pin assignments you need to know if you use non IBM cables Appendix D Translated Safety Notices translations of the safety notices in this manual Appendix E Notices electronic emission notices and other general information O Copyright IBM Corp 1998 2001 vii updated October 30 2001 Related Publications and Diskettes IBM SureMark Printers User s Guide GA27 4151 IBM SureMark Printers firmware update diskettes IBM SureMark Printers Fonts and Logos Utility Diskette IBM Safety Information Read This First GA27 4004 IBM SurePOS 700 Series Hardware Service Guide GA27 0363 IBM SurePOS 700 Series Options and I O Devices Service Guide SY27 0392 IBM SurePOS 700 Series System Reference SA27 4224 IBM SurePOS 500 Series System Reference SA27 4255 POSS Programming Reference and User s Guide SC30 3560 The diskettes are only available by download from the Internet See Resources onl ie iane apagar for more information For information about ordering IBM publications not shipped with the SureMark contact your IBM representative or your place of purchase
152. ve the platen stripper Note Handle the platen stripper carefully The edges may be sharp 5 Remove the E clip from the idler gear Remove the thermal idler gear and thermal drive gear 6 Lift the right side of the thermal platen and slide the left side of the platen out of the frame 7 Reassemble S Thermal Platen Bearing E Clip Thermal Guide Stripper Thermal Feed Gear 2 Attn Z Cutter Gear A KE a Ex Thermal Idler Gear Spiral Pin Pa o 2 souk Figure 71 Removing the Thermal Platen Assembly Chapter 3 Problem Determination Models Tlx 91 N updated October 30 2001 Removing and Replacing the Customer Receipt Motor m Important This procedure shows you how to remove the customer receipt motor FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted Use the following link to return to the procedure from which you came 3 Open the thermal frame and remove the paper 4 Slide the left wall of the paper bucket as far to the left as it will go Note This may be difficult You must pull up on the bucket wall while pushing down on the tabs that latch the bottom of the guide 5 Remove the two screws from the customer receipt motor and remove the motor by sliding it under the edge of the paper guide and then out through the paper bucket area 6 Reassemble 7 Slide the left wall of the pape
153. ve the printhead carriage assembly FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 10 11 12 13 14 Position the carriage assembly on the right side of the printer Push the tensioner inward and remove the timing belt from the transport motor pulley See Disconnect the printhead home sensor cable from the printhead and home sensor Thread the cable through the printhead carrier See Turn the bushing on the right side of the printer transport shaft counterclockwise until locking tabs align with the release slots which are visible on the inside of the frame Remove the rear transport shaft If necessary replace the bushing See Eigure 27 on page Ad Remove the printhead carriage assembly See Figure 27 on page 5d Note Steps a B and H describe removals of individual FRUs You can remove each FRU separately without removing other FRUs Choose one or all of these steps to remove the failing FRUs and then proceed with step hd Remove the screw holding the home sensor to the printhead carriage assembly Remove the home sensor See Eigure 28 on page Sil Remove the two screws from the ribbon guide pivot the platen toward the rear and remove the ribbon guide naaa Remove the timing belt from the printhead carriage assembly See Ed and Remove the screw from the front transport shaft and slide it out from the left side See Remove the front transport
154. ver into the slots at the bottom front of the inner cover assembly Press down on the bottom cover until it almost touches the tab at the back of the printer then press the bottom cover at each side of the tab to firmly seat the cover Choose one of the following links to return to the procedure from which you came Bottom cover Tab Middle cover assembly Figure 109 Removing the Bottom Cover Chapter 7 Problem Determination Models TF6 and TM6 169 updated October 30 2001 Removing and Replacing the Interface and Main Logic Cards m Important This procedure shows you how to remove the interface and main logic FRUs Stop when you get to the failing FRUs exchange the FRUs and reassemble The FRUs are highlighted 1 Invert the fully assembled printer 2 Remove the bottom cover 3 Remove all cables from the main logic card See Figure 110 4 Lift the main logic card and interface card straight up and out of the bottom cover 5 eR the connector that joins the main logic card and interface card See 6 Reassemble 7 Whenever you exchange the main logic card you must configure the printer model and then update the firmware Make a note of the printer model and serial number which are located on the label that is either on or under the front Main logic card Cables Interface card Figure 110 Removing the Interface and Main Logic Cards Models TF6 and TM6 170 sSureM
155. will make one quick flash accompanied by a beep followed by a pause Close the top cover The test starts See Figure 105 on page 162 and verify that your printer has printed correct information for your model and configuration e RS 232 RS 485 or USB serial interface Double byte enabled Applicable parameters for RS 232 communications 9600 or 19 200 baud rate DTR DSR or XON XOFF control Asolid line should appear as the last line of the test pattern If any characters that appear in Figure 105 on page 164 are missing from the test at you print or if the solid line is missing go to Copyright IBM Corp 1998 2001 161 updated October 30 2001 The Printers S N is 12345678 Microcode EC level is 30 Serial Interface RS232 19 2K Baud XON XOFF 1 458 8 0123456789 lt gt ABCDEFGHIKJK LMNOPQRSTUVWXYZ V abcdefghijkimnopqrstuvw xyzilj Cheasadcs em AAR em osonnjpOUgeDSsaicu ANGgg ja mes AAI Mee aA utri HII e e n n I ob EE IlI BOO SOppPUUUYY i gt Cuts 12301 CR Characters Printed 77626 CR Motor Steps 88974 e CR Cover Openings 40 CR Cut Fails 7 000 Figure 105 Offline Printer Test Pattern Models TF6 and TM6 Test Pattern Notes 1 2 3 9 Listing the MCT The serial number that prints will be the actual serial number of your printer The microcode level will be the actual level of your pri
156. wrap locations See Faaa att For Models TI1 and TI2 disconnect both cables from the main logic unit and from the thermal printhead See For Models TIS Tl4 TG3 and TG4 disconnect the cable from the main logic card and from the thermal printhead See i Remove the thermal cables Unfasten the screw and remove the thermal paper switch Reassemble Check thermal paper switch operation and adjust as necessary Go to Frhermal Pape A Dn AQ mer on page O Shoulder Screws Printhead Mounting Bracket Latch Return Spring Thermal Latch Spring Platen Latch Thermal Cover Figure 59 Removing the Thermal Cover Chapter 3 Problem Determination Models Tlx 81 updated October 30 2001 Cables Tie Wrap Screw Thermal Paper Switch Thermal PH Card Tie Wrap Spiral Wrap Thermal Paper Out Sensor Connector Green Document Insert Sensor Connector Red Document Insert Motor Connector Green Cutter Motor Connector White Thermal Print Head Connector Blue Thermal Print Head Connector Green Switch Card Connector Yellow Impact Ribbon Drive Connector Yellow Transport Motor Connector Red Impact Print Head Connector Interface Card Communication Connector Interface Card Power Connector MICR Head Connector Figure 61 Disconnecting the Thermal Cables from the Main Logic Card Models TI1 and TI2 82 SureMark Hardware Serv
157. x 9 17 9 18 and 9 19 10J1579 1 DI Lower Forms Entry Model TG3 Only iron gray Includes Asm Index 9 17 9 18 and 9 19 17 NP Shaft 18 NP E Clip 2x Part of Hardware Kit 42H1063 Miscellaneous Fasteners 19 NP Frame Lower Forms Entry Model TI1 and TI3 Only pearl white 73G2601 1 Sample Check 2x Chapter 5 Parts Listing Models TI1 TI4 and Models TG3 TG4 137 Assembly 10 Document Insert Station Gears and Motor updated October 30 2001 8 s Se E 1 8 5 B e c Lay 2 M c uic Te 9 Rey O 3 E 9 6 Dl Y 7 A 8 DY 9 aw 10 138 sureMark Hardware Service updated October 30 2001 Assembly 10 continued Asm Part Index Number Units Description 10 42H1053 1 Kit DI Gears Includes Asm Index 10 1 10 2 10 3 10 4 and 10 5 1 NP Gear Motor 2 NP Gear Idler 3 NP Gear Shaft 4 NP E Clip Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 5 NP E Clip X2 Also part of Hardware Kit 42H1063 Miscellaneous Fasteners x 42H1058 1 DI Backup Roll Shaft Asm Includes Asm Index 10 6 10 7 10 8 and 10 9 and 10 10 6 NP Right Shaft Bearing 7 NP DI Back up Roller 8 NP E Clip Also part of Hardware Kit 42H1063 Miscellaneous Fasteners 9 NP Bearing Shaft Eccentric 8 NP Left Shaft Bearing gt 10 NP Spring Also part of Hardware Ki
158. y diskette in drive A 2 Power on the system unit 3 Select MOD4 when the menu is displayed 4 Perform the specified steps to either enable or disable emulation To enable when emulation is currently disabled 1 Select one of the following Model 4 emulation with Offline mode disabled Model 4 emulation with Offline mode enabled The printer is reconfigured 2 Press Ctrl Alt Delete to reboot the system The system IPLs To disable when emulation is currently enabled 1 Select Disable Model 4 emulation 2 Enter Ctrl Alt Delete to reboot the system The system IPLs Enabling Emulation Using 4690 On Line Terminal Diagnostics Note 4690 OS Version 1 level 9740 or greater is required to use this utility To set up Model 3 or Model 4 emulation using the 4690 On Line Terminal Diagnostics 1 To invoke the utility press Ctrl S1 95 Ctrl S2 2 At the ENTER REQUEST prompt press 728 Ctrl S2 This brings up the function to switch the mode of the printer 3 Perform the specified steps to either enable or disable emulation The operating System recognizes the current state of printer emulation and displays the appropriate prompts To enable emulation 1 If using the printer s integrated MICR reader select TI2 TI4 or TG4 Otherwise select TI1 TI3 or TG3 2 Atthe Activate Model 3 4 Emulation 1 N 2 Y S2 prompt enter 2 to enable Model 3 4 emulation 3 Atthe Using EJ in Offline Mode 1 N 2 Y S2 prompt select Y if y
159. y obligation to you Name Address Company or Organization Phone No Readers Comments We d Like to Hear from You GY27 0355 03 Fold and Tape Please do not staple Fold and Tape BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE International Business Machines Corporation Design amp Information Development Dept CJMA Bldg 645 PO BOX 12195 Research Triangle Park NC 27709 9990 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Fold and Tape GY27 0355 03 Please do not staple Fold and Tape Arr c SA H UP Ae Cut or Fold Along Line Cut or Fold Along Line Part Number 10J8733 updated October 30 2001 Printed in the United States of America e on recycled paper containing 10 recovered post consumer fiber GY27 0355 03 1P P N 10J8733

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