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Lexmark X340 and X342n MFP 7003-XXX Service Manual

1. 7 5 X 340 X340n Operator panel overlay Brazilian Portuguese 7 5 X 340 X340n Operator panel overlay German 7 5 X 340 X340n Operator panel overlay Italian 7 5 X 340 X340n Operator panel overlay Dutch 7 5 X 340 X340n Operator panel overlay Danish 7 5 X 340 X340n Operator panel overlay Norwegian 7 7 X 340 X340n Operator panel overlay Swedish 7 7 X 340 X340n Operator panel overlay Finnish 7 7 X 340 X340n Operator panel overlay Russian 2222 2 ee ee ee 7 7 X 340 X340n Operator panel overlay Polish 7 7 X 340 X340n Operator panel overlay Simplified Chinese 7 7 X 340 X340n Operator panel overlay Traditional Chinese 7 7 X 340 X340n Operator panel overlay Korean rrr rrr rrr rrr rere 7 7 Operator panel overlay English network 7 5 Operator panel overlay Spanish network e 7 5 Operator panel overlay French network 7
2. U lt 5v De 1 1V aT OUT Manual MPF C 55V E Input Gnd E Sensor Toner mS Level Mi 3 Sensor BEBED TOO ol Oo 000 O O I2O 90 us i J2 ESP 2 6 o ES os alo ufum i Input H 1 1VDC lt 5VDC i VDC Paper_In C Sensor ol BER Hall U Main Motor Drive Network Card above J44 SS TS TESTS SISE O O 424v 24y 8d E Gnd mosu E Servo Output FJ Tx Enable mc Ei Dev C Zem Ei FD SOL lt 24V FDSOL MPFSOL lt 24V MPFSOL Photoconductor Kit Charge Roller ee O Photoconductor NN salsa a As Paper Eu Feed ai MPF Solenoid Solenoid d St ha
3. If the USB jack is connected to a device disconnect it The USB and network jacks cannot operate simultaneously Ensure the network cable is properly connected to the RJ 45 jack of the network card Are the LEDs on the jack illuminated Ensure that the network daughtercard is securely fastened to J44 on the controller card Check the connectors on the network daughtercard and controller card for damage Check pin 1 on the network daughtercard for 5V Pin 4 is ground If voltages are present replace the network daughtercard If the voltages are not present replace the controller card Device does not receive an IP address when DHCP is used Update with EC1 network card firmware 2 26 Service Manual 7003 XXX Operator panel service check Inspect the operator panel cable for damage Make sure the cable is plugged in securely POR the MFP and check each light for proper operation Operator panel service check FRU Action Operator panel Buttons Controller card Check connector J5 pin 5 for 3 3 V If the voltage is present replace the operator panel If the voltage is not present replace the controller card Lights If the lights don t illuminate make sure the cable is properly connected to the controller card and the operator panel Ensure the controller card has input voltage to it Verify 24 V dc on cable pins 9 and 10 at J7 Check for 5 V dc at J5 pin 14 See Controller card servi
4. Scanner ADF pick roll assembly removal on page 4 39 Remove the ADF separator pad Go to Scanner ADF separator pad removal on page 4 38 Remove the two screws A that secures the ADF assembly to the flatbed cover AONT A 5 Remove two screws B that secure the top of the ADF assembly 4 36 Service Manual 7003 XXX 6 Pinch the tabs C that fasten the paper present sensor to the ADF top assembly 7 Remove the top half of the ADF assembly Repair information 4 37 7003 XXX Scanner ADF top cover removal 1 Remove the ADF assembly See Scanner ADF assembly removal on page 4 42 2 Lift the ADF top cover all the way back and pull it away from the ADF unit Scanner ADF separator pad removal 1 Open ADF top cover 2 Locate the ADF separator pad A 4 38 Service Manual 7003 XXX 3 While pinching the green separator pad guide locks B inward lift and remove the ADF separator pad out of the ADF unit Scanner ADF pick roll assembly removal 1 Open the ADF top cover 2 Open the green pick roll hinge A by pinching the hinge and gently pulling it down Repair information 4 39 7003 XXX 3 Hold the ADF pickroll hinge down and push the ADF pick roll assembly toward the rear of the ADF 4 Pivot the front of the ADF pickroll assembly to the right and lift the ADF pick roll assembly out of the ADF unit 4 40 Service Manual 7003 XXX Scanner ADF pick roll
5. Toner cartridge may be damaged Replace the toner cartridge Pages are blank The print cartridge may be out of toner or defective Replace the cartridge You may have a software error Try turning the MFP off and back on Check the printhead See Paper feed service checks on page 2 29 for more information The MFP is on but nothing prints Make sure the toner cartridge assembly is installed properly Is the MFP processing a scan job The MFP does not print while scanning Make sure the network or USB cable is not damaged and is firmly plugged into the connector on the back of the MFP Print a menu settings page just to save space If you cannot print a menu settings page call the next level of support If you can print a menu settings page the problem is one of the following Computer Software program Cable USB only failed ASIC or controller card Replace card Note Test by unplugging USB and replugging it with the MFP on If the computer indicates unknown device replace the controller card Toner Low message is displayed and printing stops Press Start Print quality will be diminished Close Front Door message is displayed Make sure the printer cover is closed The media skews or buckles Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes table in the User s Reference Make sure the paper guides are
6. 5 7 Locations and connections 7003 XXX Controller card pin assignments Note Only J3 J69 J5 J1 and J4 pins are described in the following tables The remaining connectors are described in the wiring diagram at the back of the manual J3 ADF Pin Signal 1 AM_DIR 2 AM_STEP 3 PAPER_IN_P 4 AM MS1 5 VREF_SW1 6 GND 7 8 9 AM_SLEEP 10 COVER_OPEN 11 AM_MS2 12 AM_RESET 13 VREF_SW2 14 GND 15 16 PAPER_OUT_P 17 GND 18 GND 19 24V 20 GND 22 GND Note Pin 21 does not have a connection 5 8 Service Manual J 69 Modem Pin Signal 1 5V 2 GND 3 3 3V 4 3 3V 5 SYSDATAO 6 SYSDATA1 7 SYSDATA2 8 SYSDATA3 9 GND 10 SYSDATA4 11 SYSDATA5 12 SYSDATA6 13 SYSDATA7 14 GND 15 SYSADRO 16 SYSADR1 17 SYSADR2 18 GND 19 SYSADR4 20 SYSADR5 21 SYSADR6 22 GND 23 FAXINT 24 SYS_WR 25 SYS_RD 26 FAX_CS2 27 GND 28 MOD_RDY 29 MOD_PRES 30 RESET_TO_MODEM 7003 XXX Locations and connections 5 9 7003 XXX J5 Operator panel Pin Signal 1 UI DATA 1 2 UI DATA 0 3 UI DATA 2 4 GND 5 VCC3 6 UI_DATA_3 7 UI_DATA_5 8 UI DATA 4 9 UI DATA 6 10 GND 11 VDD UI 12 UI DATA 7 13 LCDRW 14 VDD_UI 15 LCDE 16 GND 17 GND 18 LCDRS 19 GND 20 KBRD 21 NC_SPKR 22 KB
7. O u PI 2 32 jor T Hu pit o T r Uu xo o gt 9 oo E gt E Fal VE Ha P H o H o H of ct H gt TH ar 40 ox TE gt OF DE mH Ho o fo oot PI r dx ze Al lo o lo nu BS era E AE fri BR a dm gt a BRUT ARE RES i E UA RAAN JH AS rn RI NIE AA EE A XL HES MARA ADE PAST SEALE AE AE AIE AER AE IRIS AA RUA HS ES HA FF A d Ed rm RESI ERA R ZANE E RA HAD EPI ME o WEK TET P m De Eo WEJ Wie SEAH o RAES IR de TAS BRE B H d m HS E JE RHIZ hp rir fo lo od o PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comen ar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar Safety information Xiii 7003 XXX Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 N QU BO Je General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment as well as general environmental and safety instructions are discussed Diagnostic information contains an error indicat
8. u e enn 2 32 Poor ESE OF MAGS socorro EI iow behets RED Era ip dm eee ese 2 32 Bei 2 33 White er black lines or bands 062i4 d0isrddine oot ee Cosa EE EE eres eed 2 33 NOME on BACK OF page coreana dde 2 33 Solving prinbqually Problems lt i 65024 d Ey iris 2 34 Scan quality service checks sits sis sche A A A RA NEE RC RON AR 2 37 ais Gier EEN 2 37 regular moVelmeril EE 2 37 NO EE 2 37 TONOF Sensor Service CHECK ee nans sa nia EIERE AR AN 2 38 JESS aci epar Ee EE oda ai ie ake Dema 2 38 ata BIOS AMA 3 1 Accessing service MENUS ias aa A ARA RA RR EELER RR mina aci IER 3 1 lege TEE 3 1 Diagnostics MOJO ricas ta a ea adds 3 2 Available IME CMS sais Aia Ida ais 3 2 Serial HUME a au aisackude da bee bob bie AR UG ded dide e 3 3 USB ee ee ee ee SEIN RATER SLATE rec ar SCR EUR ends 3 3 Printer Model 2a La Eras ia phe RA Rirn di EORR sant E Nis 3 4 Power supply ID sack kao y eg AAA A ESE AR A A Ud 3 4 len e PCT Cnm 3 4 Pade COUN dg ege sedente IE SE eddie sedi d dd ERES das 3 4 Fax USAGE oce52 246 02 dE EE EELER e 3 5 Scan USAG adulta sacs ss es tenets Mame RR ewe Pets 3 5 Is ES Dit an wah Beta ebe 3 5 au d EE 3 5 POE PORO sencillas deis 3 5 NVAAM RESET eg e e qi Eer AE AI AR 3 6 MEGS ANON Ster adas isis A aah ee ade 3 6 Printer Registration 2s cd prt ReREES RISE AA 3 6 ospite COI THO s ion opo be EE Ee EE Ae 3 7 Using the test copy page rulers to determine correct scanner registration with build 67 firmwar
9. 4 16 diagnostics menu ATM menu 3 9 count reset 3 4 fax usage 3 5 page count 3 4 scan usage 3 5 fax settings 3 9 autoprint T30 log 3 9 detect EOLs 3 9 fax modulations 3 9 print all T30 logs 3 10 print CND logs 3 10 print stack info 3 10 print T30 log 3 10 print user settings 3 10 station ID 3 10 homologation settings 3 11 network menu 3 5 force speed 3 5 NVRAM reset 3 6 print debug 3 5 power supply ID 3 4 printer model 3 4 registration 3 6 printer 3 6 scanner 3 7 using the test copy 3 8 scanner calibration 3 9 serial number 3 3 USB 3 3 utilities 3 11 clr phonebook 3 11 erase FFS 3 11 FAX NVRAM 3 11 diagnostics mode available menu items 3 2 entering 3 1 menu list 3 2 E electronics 7 8 error 2 13 error codes 2 7 non 9XX 2 8 sub error codes 2 13 error messages disconnected cables 2 18 non 9XX 2 8 paper jams 2 9 Index l 1 7003 XXX service error codes 2 7 sub errors 2 14 user attendance messages 2 10 ESD sensitive parts 4 1 exit sensor removal 4 17 extender cover removal 4 2 F fan removal 4 18 Fax specifications 1 6 Flatbed cover removal 4 48 fonts 1 2 frame parts catalog 7 10 front access cover removal 4 2 fuser removal 4 20 service check 2 23 fuser idle gear links removal 4 21 fuser power cable removal 4 22 G general information 1 1 H handling ESD sensitive parts 4 1 Input roller clutch and lever removal 4 23 Input sensor 1 removal 4 24 input sensor 2 manual feed re
10. 8 2 Disconnect the modem cable A modem speaker wire B and ground wire C from the modem card 3 Remove the other screw from the bottom of the modem card 4 While prying the rear cover back slide the modem card down and remove the modem card from the MFP 4 54 Service Manual 7003 XXX Modem speaker assembly removal 1 Remove upper right side cover Go to Upper right side cover removal on page 4 8 2 Remove operator panel Go to Operator panel assembly removal on page 4 30 3 Remove the two screws A securing the modem speakers to the scanner base assembly 4 Disconnect the modem speaker cable from the modem card 5 Remove the snap on toroid B from the cable The toroid will be used on the new modem speaker assembly C B 6 Unwrap the modem speaker cable from the toroid C that is fastened to the scanner base assembly The new modem speaker cable will need to be wrapped four times around this toroid when it is installed 7 Remove the modem speaker assembly Repair information 4 55 7003 XXX 4 56 Service Manual 7003 XXX 5 Locations and connections Locations Front view ADF Unit Flatbed Cover Operator Panel Front Paper Support Manual Feeder Tray 1 Rear view q nnn 000 UU um NS Lo J Power Exit Switch T Locations and connections 5 1 7003 XXX ADF ADF Separator Pad ADF Paper
11. Contain windows holes perforations cutouts or embossing Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in the sealed position e Use only recommended paper Refer to the Card Stock amp Label Guide available on the Lexmark Web site at www lexmark com for more information about which paper provides optimum results for the current printing environment 1 6 Service Manual 7003 XXX Tools The removal and adjustment procedures require the following tools and equipment Magnetic tip Phillips screwdrivers large and small e Volt ohmmeter General information 1 7 7003 XXX Acronyms ACM ADF AFE ASIC CBM CCD CRC DBCS DIMM ECC ECM ENA EOL FB FRU HBP HV HVPS INTL LCD LED LVPS MFP MH MMR MR NAND NVRAM OPC PCL POR POST PPDS PRC PSO RAM RIP SDR SEF SRAM USB Vac V de 1 8 Service Manual Autocompensator Mechanism or paper feed Automatic document feeder Analog front end Application Specific Integrated Circuit Complete Bill Of Material Charge coupled device Cyclic redundancy check Double byte character set Dual In Line Memory Module Error correcting code Error correction mode External Network Adapter End of line Flatbed Field Replaceable Unit Host Based Printing High Voltage High Voltage Power Supply International Liquid crystal diode Light emitting diode Low Voltage Power Suppl
12. Guides ADF Paper Tray S E Si o D n LL Q lt 2 bs 5 2 Service Manual Connections Power supply board Power supply board connections Conn Connects to wires Wire colors CN102 Fuser 2 Blue white CN201 Controller card 10 Black CN202 Charge roll 2 Red blue CN203 Developer 3 Red white blue TAP201 Transfer roll 1 Red 7003 XXX Locations and connections 5 3 7003 XXX Controller card 5 4 Service Manual J19 115 Q J13 Controller card connections 7003 XXX Conn Name Connects to wires Wire colors J100 Tray 2 Tray 2 6 Red yellow orange green blue grey J101 SOL Paperfeed 4 2 red 2 black solenoids J7 HVPS Power 10 10 black LVPS Supplies J9 XPRT Main motor 9 Red orange green blue purple white grey yellow J20 IN Input sensor 3 Red white black J14 SC Smart chip 2 White black J17 TNR Toner senso
13. Press 2 on the numeric keypad The device will print on the media installed Clipping might occur Phone Line Disconnected Check the phone line connection Reconnect the phone line if needed Scanning Failed An error occurred that prevented the scanner from sending the scanned document to its destination Press Stop to clear this message Q Link Busy The Q Link software on the PC is installed but isn t receiving data Press Stop Start or Y to clear the message and cancel the job 2 12 Service Manual 7003 XXX Sub error codes The sub error codes are helpful troubleshooting a paper path problem Each status byte has a different level of troubleshooting value for each area of the MFP The following table displays up to 8 status bytes of data Some or all of these bytes may be used to help diagnose a MFP problem These status bytes are designed to help isolate paper jams and paper feed problems in the base MFP DU XX XX XX XX DU XX XX XX XX To identify the bytes Byte 1 Byte 2 Byte 3 Byte 4 DU XX XX XX XX DU XX XX XX XX Byte 5 Byte 6 Byte 7 Byte 8 Displayed error codes When a 9xx or 2xx error displays 1 Press and hold Menu and press v to enter for sub error codes The first screen of information displays Write down the information 2 Continue pressing Menu and v until each screen of information is obtained When the last screen displays the original message disp
14. Remove the toner cartridge and gently shake it to evenly distribute the toner Check for cartridge damage Blank pages can be caused by a defective printhead assembly LVPS HVPS or controller card Printhead errors typically result in MFP service errors Blank pages typically are caused by the PC roll not being properly discharged Try a different PC kit Printhead Unplug the MFP and check continuity between the LVPS HVPS LVPS HVPS connection pads marked OPC and the corresponding pin inside the Controller card MFP EE cable If there is not continuity call the next level of service Try a different toner cartridge and PC kit If those fail replace the LVPS HVPS Black page Note Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page Always verify the same results from a different print cartridge assembly and developer before proceeding FRU Action Toner electrodes not a FRU Check the electrodes below the print cartridge assembly for contamination or damage Correct as necessary Check continuity between the cable connections on the contact tips below the print cartridge assembly If continuity fails call the next level of service With the MFP off disconnect the LVPS HVPS cable from J7 on the controller card Turn the MFP on and verify 24 V dc on pin 9 of the cable Verify ground on pin 8 LVPS HVPS board If the voltage is incorrect replace LVPS HVPS board Controller
15. SLP 6LF OLF ool o O OOO o Lo ol ol CRECE Celebre EE LIE DIETS EEEE TE DGE ZEERIS Losssobozs bab We aas 629 ge ZB e n 3 35 elol Sjueuiubissy uld 104 E El o 92 ued do GP Om Dane oh Ha 1OSIAN prouejog piouejog AP HOSIN 0 El a j a vz Y0S4dW I XL EE MANO onas sc UH put DS Ar aver L H pug CO ECKE SAUQ 100 O uew O EE bkk JP young usado 18409 i Josuag indu Jenuew aen seg UN Jojonpuooo3oyd rmsTe Tz Te Ts Te Te e Oo HAAGAN 99 o Do S 9 e 8 E m Tl eoo e e e z m SdAH pum A Tadopreg E 6 S eDed ass SJUGUIUBISSY uld 104 Josuag was 8 9 ebed ees sjuewubissy Uid 104 peeuuud uoqqid eret Jojo peels E peels ZE uoqqd 099 einpow N RK diyo yews ebpieg pajou asimueylo ssajun 2d are seBeyo Iv abeyon pebbGnid O 1ndino induj pueb97 UcveX welbeig Bum UOVEX OVEX
16. aie nals na ama aR oe RR N ROA KEE CER Ri a 4 32 Transfer Toll TEE 4 33 Transport motor cable removal ma tts eaa xe in no EE Pe A A ROO ded 4 34 Scanner ADF paper Tray remoVa l sana ica dcc qa Rok Ra Re do dE T AR EA 4 35 Scanner ADF top assembly removal o coococcoccc en n nnn 4 36 Scanner ADF top cover removal 2 42k nna RERO AGO NR SANA RURAL 4 38 Scanner ADF separator pad removal ee nn nnn 4 38 Scanner ADF pick roll assembly removal 00 0c cece eee n nnn nnn 4 39 Scanner ADF pick roll hinge removal o oooccccnccn n I nn nn 4 41 Scanner ADF assembly removal 4 42 Scanner ADF cable removal 2 2 2523 mw cece buda adu dac ARA 4 45 7003 XXX Scanner flatbed cover removal aere ENEE EELSTEN 0000 ae en eee ENER AC na aa KE ER NR 4 48 Scanner Op Te moval casi EE Peds aiii cea 4 48 Scanner CCD assembly removal is mas ke oed ek eee waa wa AA ARA a s 4 49 Scanner base assembly removal coronar ARRE EELER KEIER EES EN e 4 51 Modem card removal cia ir A AAA A A EE cn sited 4 54 Modem speaker assembly removal 0 0 cece eee eee eee eee enn nnn 4 55 Locations and Kn TEE 5 1 LOCAUONS visir a a da a theme sedes temes thant etek inte tan 5 1 Front VIEW caiacs ama ieee mas RS SES A Ge SE Fam sia a BRA NUR 5 1 Heat VIEW oi dss hoe sh cee a A A Ru sens 5 1 ADF eee ee ee ee ee tee ee rece ree ee SES re ds EE 5 2 CONNECUONS a ui ea ts ee a ad e bd rdc sd were da ES gale EE 5 3 Power supply DOBFO auae x ceo EE eb
17. are not considered to be hazardous The printer contains internally a Class IIIb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laserprodukte der Klasse 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gemaB amtlicher Bestatigung erf llt Laserprodukte der Klasse gelten als unsch diich Im Inneren des Druckers befindet sich ein Laser der Klasse ID 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der Lange 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert daB im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgemaBer Wartung durch den Kundendienst Laserbestrahlung die Klasse bersteigen w rde Menschen keinesfalls erreicht Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres
18. c 0e EORR MD MRS A LS MAS 5 3 Power supply board CONNECHONG 54 sid diced A ae wy ER a ARR 5 3 Controller Card isc rias Le ia ea ne bua dies at dpa Rc ea rd 5 4 Controller card CODDBEDOnS escisi n sara rabia bes ia gais i Games 5 5 Modem Ard us ico RARAS AAA RR RAT e oo odo ie p o 5 6 Wiring ll SIDE e tee Ee aa CAU 5 7 Controller card pin assignments ooccccconcc n hn 5 8 Sor AP EET TURN RU ERE TE TIT T 5 8 J69 Modam oros aras dira ner 5 9 Je Operator e TEE 5 10 Ji Flatbednotol 2 ad ere EE e EE CE PI Eq EE Pes 5 11 JI UMM riadas adas cada edo kl da ca ected ada A 5 12 Preventive MA INICHANCE EELER rr rre 6 1 Printer CHUNG EE 6 1 eit 000 ic RR A RA AA AAA A 6 1 Si MAA 7 1 How to use this parte Catalog aa veda ri ii ao is is e ea 7 1 Assembly 15 COVE EE EE 7 2 Assembly 2 DEER E sog p AAA AA 7 4 Assembly 8 ElGC FONICS osa o AREA dde e tes 7 8 Assembly 4 EE 7 10 Assembly 5 MISCGNaneous coude dera bes EI Rene A re nd 7 12 rr ae Li Part number de EEN AAA AAA l 5 vi Service Manual 7003 XXX Notices and safety information The following laser notice labels may be affixed to this printer as shown Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products
19. controller card Measure the resistance across cable pins 1 and 2 and then pins 3 and 4 The resistance should be 180 210 ohms e If itis not call the next level of service If the resistance is 180 210 ohms check the controller card See Controller card service check on page 2 21 for more information Replace controller card as necessary Paper trees wrinkles stacks poorly or curls FRU Action Fuser This problem is most likely due to a worn backup roll It causes the MFP to run hotter than required for the media being printed Excessive heat can cause paper treeing problems poor stacking or curl A4 oversized paperfeed service check Symptom Action 200 20 and 241 18 paper jams when using A4 paper Verify that the Size Type item in the Paper Setup menu is set to A4 Verify A4 is chosen as the paper size in the printer driver Both of these items need to be set to A4 when printing A4 paper Note These jams can also occur if the Size Type setting and drivers are set to letter and the paper length exceeds the letter paper length by 1 2 inch 2 30 Service Manual 7003 XXX Print quality service checks Note Ensure cover is closed tightly A gap in the opening may allow light to expose the photoconductor resulting in a dirty print Using print quality test pages Blank page FRU Action Toner cartridge not a FRU
20. eee Se S SS ES see eee een S 7 11 Sensor toner level te ee 7 9 Cable assembly misc fuser power 7 9 Cable assembly misc main drive motor 7 9 Cable assembly misc main drive motor 7 9 Cable assembly misc toner sensor eee ee eee eee eee 7 9 Miscellaneous cable assemblies eee ee eee eee ee 7 9 Paper exit guide assembly 7 7 11 Front access cover latch CBM e een nr rrr mm ee 7 11 Door fuser idle gear link CBM e e eee rere ee 7 11 Screws 2 0 2 me rr rrr re ee eee ee eee eee ee 7 11 ACM and front door springs 2 teen nr eee 7 3 Front door and ACM springs 7 11 Plastic snap rings 2 2 2 ee mem mem emma ee 7 11 ADF top cover a nee eee eee eee 7 5 ADF pick roll assembly 7 7 Pick roll hinge ee ee ee ee ee rrr rrr rrr rrr rrr rte cere 7 5 Pick roll pad 2 2 2 en mm 7 5 Mylar ADF guide nn eee eee 7 5 ADF input tray assembly mm ae 7 5 ADF extension assembly 2 2 2 ener re ee e
21. flush against the edges of the media Diagnostic information 2 35 7003 XXX Problem Action The paper sticks together MFP feeds multiple sheets of paper Remove the paper from Tray 1 or the optional Tray 2 and fan it Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference The paper fails to feed from Tray 1 Remove the paper from Tray 1 and fan the paper Make sure Tray 1 is selected from the MFP driver Do not overfill the tray Check the condition of the rubber on the paper feed rolls Verify clutch for ACM is not slipping The paper fails to feed from the optional Tray 2 Make sure the optional Tray 2 is selected from the MFP driver Make sure the tray is pushed all the way in Remove the paper from the optional Tray 2 and fan it Check the rubber on the paper feed tires Check the paper path in the tray for burrs or debris that may hinder paper movement Make sure the paper does not exceed the stack height indicator The display indicates the MFP is out of paper even though there is paper loaded in the optional Tray 2 Make sure the tray is pushed all the way in Press Start or Y The MFP does not print after a paper jam has been cleared Clear all jams Press Start or Y Open and close the MFP cover to restart the MFP Make sure the print cartridge assemb
22. for all Fax Usage sub menu settings 1 Use Up or Down to toggle between the ADF Flatbed and Received counter items 2 When the desired count is displayed press Y The count for the selected item is displayed 3 Enter 0 to reset the count 4 Press Y The new count is saved and the display returns to the selected Fax Usage sub menu item 5 Press the Down to advance to the next page count item or press e twice to return to the Count Reset menu item Scan Usage Scan Usage is the final item displayed in the Count Reset menu When Scan Usage is displayed press the Y key to select the Scan Usage sub menu item The following sequence is used for all Scan Usage sub menu settings 1 Use Up or Down to toggle between the Total ADF and Total Flatbed items 2 When the desired count is displayed press Y The count for the selected item is displayed 3 Enter 0 to reset the count 4 Press Y The new count is saved and the display returns to the selected Scan Usage sub menu item 5 Press the Down key to advance to the next page count item or press twice to return to the Count Reset menu item Network menu Print Debug The Print Debug menu item prints a debug report To print the debug report do the following 1 Use Up or Down to scroll to Network Menu 2 Press Y to select Print Debug The print debug report prints The display returns to Network Menu in the diagnostics menu Force Speed The force speed menu setting can
23. free of contamination replace the following Transfer roll FRUs one at a time in the order shown LVPS HVPS board Transfer roll LVPS HVPS board White or black lines or bands FRU Action Print cartridge assembly not a FRU Banding appears as light or dark horizontal lines on a uniformly i gray page or on a page with a large area of graphics Banding is Developer drive coupling assembly primarily due to a variation in the speed of the paper as it feeds through the MFP especially in the developer and transfer process Inspect the toner cartridge and paper feed components especially the drive coupler and drive gears for debris binds or damage Toner on back of page FRU Action PC Kit not a FRU Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth or compressed air Fuser The fuser hot roll can cause toner deposits on the back of the paper if toner is building up on the hot roll This buildup may transfer to the backup roll later transferring to the back of the paper Inspect the hot roll and backup roller for signs of contamination Replace the fuser as necessary Transfer roll A transfer roll contaminated with toner can cause toner to transfer to the back of printed pages Inspect the transfer roll for contamination and replace as necessary Diagnostic information 2 33 7003 XXX Solving print quality
24. jams Media weights Heavy v Normal v Light v Media textures Rough v Normal v Smooth v 1 4 Service Manual Scanner specifications General Resolution Optical 600 dpi Enhanced 9600X9600 dpi TWAIN resolution 9600 dpi WIA resolution 1200 dpi Color depth 48 bits internal 24 bit output Lamp warm up time 80 maximum output in 40 seconds Maximum document width 216mm 8 5 ADF Scan speed 600x300 dpi Mono A4 15 ppm Color A4 7 ppm Paper Capacity 50 sheets of 20 Ib paper 30 sheets cotton Document width 148mm 216 mm 5 8 8 5 Document length 127mm 356mm 5 14 Time to first copy From ready standby 14 seconds From povver saver 40seconds Flatbed Time to first copy From ready standby 1 2 seconds From power saver 40 seconds Document size 4 5 x 5 5 to 8 5 x 14 SEF 7003 XXX Note The CCD module incorporates a CCD lock feature This lock must be moved to the open position in order for the scanner to operate The MFP will display Scanner locked if the CCD is locked during POST Note Network scan is available only on the X340n and X342n The X340n and X342n are compatible with the Lexmark ScanBack utility The ScanBack utility is bundled with the X342n General information 1 5 7003 XXX Fa
25. problems Problem Action Light or blurred characters Light print The toner cartridge may be getting low on toner Remove the toner cartridge and print cartridge assembly Shake it from side to side to redistribute the toner Reinstall it and recheck for condition Make sure you are using recommended print media see media types and sizes in the User s Reference The toner cartridge or PC Kit may be defective Replace the PC Kit first and recheck Blurred characters Blurred images including characters are usually caused by a defective printhead See Light print on page 2 33 Toner smudges appear on the front or back of the page Make sure the paper is straight and unwrinkled Make sure you are using recommended print media see media types and sizes in the User s Reference Replace the PC Kit and recheck before replacing the toner cartridge See Toner on back of page on page 2 33 for more information Vertical or horizontal streaks appear on the page BC BCDE BCDE Replace the toner cartridge for vertical black streaks Wipe the glass lens clean with a soft tissue for vertical white streaks For horizontal streaks see White or black lines or bands on page 2 33 for more information Toner smears or rubs off the page Replace the fuser The toner is not being fused See Fuser service check on page 2 23 for more information Try a diff
26. restart the MFP Fan does not come on See Cooling fan service check on page 2 20 Fuser lamp does not come on See Cold fuser service check on page 2 20 Fuser lamp never turns off See Hot fuser service check on page 2 24 The paper feed picks and tries to feed paper See Paper feed service checks on page 2 29 CCD Lamp fails to illuminate See CCD service check on page 2 20 False Scanner Lock displayed Check to see if the scanner is locked Unlock the scanner if it is locked If the scanner was unlocked see CCD service check on page 2 20 MFP symptom table Symptom Action Front access cover will not close See Cover interlock switch service check on page 2 22 Fuser parts melted See Hot fuser service check on page 2 24 Toner not fused to the paper See Poor fusing of image on page 2 32 Blank page See Blank page on page 2 31 Black page See Black page on page 2 31 Heavy background See Heavy background on page 2 32 Light print See Light print on page 2 33 White or black lines or bands See White or black lines or bands on page 2 33 2 2 Service Manual 7003 XXX Symptom Action Toner on back of page See Toner on back of page on page 2 33 Paper jams See Paper feed service checks o
27. set Printer registration needs to be performed whenever the controller card or printhead are replaced Note Before setting the printer registration ensure that the paper size selected in the Paper Setup menu matches the paper size loaded in the tray Note Always set the top and left margins first This should be sufficient for proper registration of the printer The print registration range is Variable Description Value S sign blank for positive values for negative values B Bottom margin 10 to 10 Each increment causes approximately 0 559 mm shift in the bottom margin T Top margin 16 to 16 Each increment causes approximately 169mm shift in the top margin L Left margin 16 to 16 Each increment causes approximately 339mm shift in the left margin To set the printer registration perform the following steps qoo mom Select REGISTRATION from the Diagnostics menu Select PRINTER from REGISTRATION Skew Page displays Press Y The skew page prints out The MFP exits diagnostics mode and returns to Ready The skew page contains the following information that can be used for setting the registration Firmware version If the firmware version is prior to version XXXX contact your second level of support to obtain the latest version of firmware Paper size A4 or Letter Top left right and bottom margin settings Perform steps 1 and 2 Scroll down to To
28. side cover EE EE Sie oie Se ese See Sie eer e 7 3 Lower right side cover Rm n eer eee eee 7 3 Modem card mmm Se eerie ee ee TN arr mes ie ES eie Es mele See e 7 5 Modem cable 25 00 mA EE cee ete tec eee eos cette eee os 7 5 Legal extender cover mi eee ce tie e sie oe see ee Se eS Se Se 7 3 7 11 Card asm LVPSHVPS 110V ee ee ee ee ere eee eee 7 9 Card asm LVPSHVPS 220V ee ee ee ee eee ree eee ee 7 9 Optionaltray 2 see see se se ae e a ee ease Seis ese See eels ii a 7 3 Optional drawer 2 assembly o Rr Re RR III 7 3 Network daughtercard ur uer ue euer eere ee eee se 7 9 modem Speaker scree nese renee eter sere sc cern ese esac sense 7 5 ADF nylon twist lock eee rere eee eee eee eee 7 7 ADF sensor assembly 2 22 e rece e 7 7 ADF top assembly ssassn ress eet EE mea Roe eR Ree Re Ce ee ee Ee 7 5 ADF assembly zu smsem mal masida ene EE cee dat e sede 7 5 ADF card oro 7 7 CCD assembly EE EE eee gee EE ere nese shoe hese E E 7 5 Card controller lt lt lt lt 7 9 X 340 X340n Operator panel overlay English 7 5 X 340 X340n Operator panel overlay Spanish 7 5 X 340 X340n Operator panel overlay French
29. straight Korea 7 12 Power cord 1 77M straight Taiwan 7 12 Power cord 1 77M straight PRC 7 12 Power cord 6 foot straight Traditional Italy 7 12 Power cord 6 foot Argentina 7 12 Power cord 1 77M straight USA Canada 7 12 Power cord 1 8M straight Australia 7 12 Fuser assembly 110 V em ae mem mem ee mem errr ee eee ee eee eee 7 9 Fuser assembly 220 V nn mem mm mem ee eee 7 9 Fuser assembly 100 V 7 9 Laser mirror print assembly X340 X340n X342n 7 9 Paper feed rubber tires 22 e eee eee eee eee 7 11 Input 1 sensor assembly e eee mm mm 7 9 Input 2 sensor assembly manual 7 9 Exit sensor assembly 7 9 Cover open sensor assembly me eL 7 9 Cooling fan 7 9 Developer drive coupling assembly 7 11 Manual feed clutch CBM ee ee ee mem mem mm eL 7 11 AGM clutch CBM 2222 2 ie sees SSES ee SS eee
30. this parts catalog 7003 XXX The following legend is used in the parts catalog Asm Part Index number Units mach Units FRU Description e Asm index identifies the assembly and the item in the diagram For example 3 1 indicates assembly 3 and the item number 1 Part number identifies the unique number that identifies this FRU Units mach refers to the number of units actually used in the machine or product e Units FRU refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration e PP Parts Packet in the parts description column indicates the part is contained in a parts packet e Model information used in the parts catalog oe DR Description 7003 100 Lexmark X340 7003 050 Lexmark X340n 7003 110 Lexmark X342n Parts catalog 7 1 7003 XXX Assembly 1 Covers 7 2 Service Manual Assembly 1 Covers 7003 XXX Asm Part Units Units Description Index number mach FRU 1 1 40X1354 1 1 ACM and front door springs 2 40X2423 1 1 Front cover assembly 3 40X2422 1 1 Rear cover assembly 4 40X2421 1 1 Base top cover assembly 5 40X2425 1 1 Upper right side cover 6 40X2426 1 1 Lower right side cover 7 40X2433 1 1 Optional drawer 2 assembly no tray 8 40X2432 1 1 Optional tray 2 9 40X2420 1 1 M
31. 2 19 9 7 01 service transfer error is displayed Check the connection at J7 on the controller card Inspect the cable if the connection is ok Replace the power supply if needed SucERR 900xx No Modemis displayed Inspect the modem cable Reinsert the cable if necessary Device does not power up after flashing firmware Do not power the device down It will automatically reboot Power the device down wait a few minutes and reboot Device does not show it s status on the operator panel when the firmware is being flashed Make sure the device is in Ready mode before flashing the firmware Diagnostic information 2 3 7003 XXX Understand the operator panel Fax Speed Dial Copy Resolution E Fax Scan e e Scale O Phone Book C Collate C Redial Pause Advanced O N Co 000 mo eee 9 O Light N I Start e 6 wmc Q 00 020 Mode Selection Alphanumeric Job a Navigation Multipurpose Setup Menu Setup Buttons Use the operator panel buttons to open a menu scroll through a list of values change MFP settings and respond to MFP messages Note Buttons act on the information displayed on the second line of the operator panel The following information describes the functions of each button Button Function Mode selection Press the Fax Copy or Scan mode selection buttons to switch between fax copy and scan mode
32. 340n Operator panel overlay German 21 40X2710 1 1 X 342n Operator panel overlay German 21 40X2695 1 1 X 340 X340n Operator panel overlay Italian 21 40X2711 1 1 X 342n Operator panel overlay Italian 21 40X2696 1 1 X 340 X340n Operator panel overlay Dutch 21 40X2712 1 1 X 342n Operator panel overlay Dutch 21 40X2697 1 1 X 340 X340n Operator panel overlay Danish 21 40X2713 1 1 X 342n Operator panel overlay Danish Parts catalog 7 5 7003 XXX Assembly 2 continued Scanner 7 6 Service Manual 7003 XXX Assembly 2 continued Scanner Asm Part Units Units Description Index number mach FRU 21 40X2698 1 1 X 340 X340n Operator panel overlay Norwegian 21 40X2714 1 1 X 342n Operator panel overlay Norwegian 21 40X2699 1 1 X 340 X340n Operator panel overlay Swedish 21 40X2715 1 1 X 342n Operator panel overlay Swedish 21 40X2700 1 1 X 340 X340n Operator panel overlay Finnish 21 40X2716 1 1 X 342n Operator panel overlay Finnish 21 40X2701 1 1 X 340 X340n Operator panel overlay Russian 21 40X2717 1 1 X 342n Operator panel overlay Russian 21 40X2702 1 1 X 340 X340n Operator panel overlay Polish 21 40X2718 1 1 X 342n Operator panel overlay Polish 21 40X2703 1 1 X 340 X340n Operator panel overlay Simplified Chinese 21 40X2719 1 1 X 342n Operator panel overlay Simplified Chinese 21 40X2704 1 1 X 340 X340n Operator panel overlay Traditional Chinese 21 40X2720 1 1 X 342n Operator panel overl
33. 4 at J11 and on pins 2 6 and 8 at J12 f voltages or grounds are incorrect check the controller card See Controller card service check on page 2 21 for more information f voltages are correct replace the printhead cables are included 2 28 Service Manual 7003 XXX Paper feed service checks Paper jam error indication during POST FRU Action Exit sensor If the exit sensor flag is not resting within the paper exit sensor during POST the MFP displays a paper jam message Make sure the flag is operating freely and is correctly installed Input sensor Make sure the input paper feed sensors are working Input sensor 1 under print cartridge assembly properly A stuck or incorrectly installed sensor and causes this error Input sensor 2 manual Paper picks during POST and or continuously FRU Action ACM auto comp mechanism or paper feed Check the ACM clutch for wear The solenoid clutch interacts with the clutch to control the motion of the Manual feed clutch pick tires If the ratchet teeth of the ACM clutch assembly are worn or broken the solenoid may not stop the ACM from rotating Replace the ACM clutch assembly if necessary Check the manual feed clutch for the same damage Paper picks but stops half way through the MFP FRU Action Input sensor 1 under print Make sure the input sensors are working properly BU concer e Check for a broken or s
34. 5 Operator panel overlay Brazilian Portuguese network 7 5 Operator panel overlay German network 7 5 Operator panel overlay Italian network 2 7 5500 rrr rrr rrr rrr rrr rcs 7 5 Operator panel overlay Dutch network 7 5 Operator panel overlay Danish network e 7 5 Operator panel overlay Norwegian network 7 7 Operator panel overlay Swedish network 7 7 Operator panel overlay Finnish network 7 7 Operator panel overlay Russian network e if Operator panel overlay Polish network 7 7 Operator panel overlay Simplified Chinese network 7 7 Operator panel overlay Traditional Chinese network 7 7 l 6 Service Manual 40X2721 40X2822 40X3499 7376595 7003 XXX Operator panel overlay Korean network 7 7 Transfer roll bearings gear spring mem 7 11 High friction pick roll pad 7 5 Field location package assembly 7 12 P
35. Assembly 4 Frame 7003 XXX Asm Part Units Units Description Index number mach FRU P 3 1 40X 1334 1 1 Paper exit guide assembly 2 40X2822 1 1 Transfer roll bearings gear spring 3 40X2429 1 1 Legal extender cover 4 40X1353 N A N A Screws miscellaneous actual size TP2NC 3 0 6P Ni 2 O thes M3 0 0 5 6P Ni 2 Washer 2 Tom MT3 0 0 5 6PF Ni 5 d TP2NC 3 0 6PF Ni 4 G2 tke 5 40X1319 2 2 Paper feed rubber tires 6 40X1354 1 Front door and ACM springs 7 40X1331 1 1 Autocompensator clutch CBM 8 40X1338 1 1 Door fuser idle gear link CBM 9 40X1330 1 1 Manual feed clutch CBM 10 40X1355 2 2 Plastic snap rings 11 40X1329 1 1 Developer drive coupling assembly 12 40X1337 1 1 Front access cover latch CBM Parts catalog 7 11 7003 XXX Assembly 5 Miscellaneous Asm Part Units Units Index number mach FRU Description NS 12A2405 NS 7376595 NS 40X0289 NS 40X0278 NS 40X0288 NS 40X0271 NS 40X0275 NS 40X0274 NS 40X0276 NS 40X0287 NS 40X0279 NS 40X0277 NS 40X0282 NS 40X0270 NS 40X0280 NS 40X0281 NS 40X0296 1 USB cable packaged Field location package assembly Power cord 1 8M straight USA Canada Power cord 6 foot straight Europe and others Power cord 6 foot Argentina Power cord 6 foot United Kingdom Power cord 6 foot straight Israel Power cord 6 foot Switzerland Power cord 6 foot South Africa Power cord 6 foot straight Tr
36. Be sure to wipe hands clean with each contact to prevent spreading lubricant to other areas 4 Align the two flats with the opening of the bearing support and lift the right end of the shaft through the support 5 Swing the shaft away from the MFP to expose the sensor flag Repair information 4 17 7003 XXX 6 Remove the two screws B securing the fuser B 7 Slide the fuser out just enough to access the screw holding the sensor 8 Remove the sensor and its attached cable 9 Observe the orientation of the flag and spring before replacing units Fan removal 1 Open the upper right side cover See Upper right side cover removal on page 4 8 2 Unplug the fan from the controller card at J19 3 Remove two screws A holding the fan to the metal side frame 4 18 Service Manual 7003 XXX 4 Remove the fan from the MFP Feed rollers autocompensator tires removal Remove the paper tray Remove the toner cartridge Tilt the MFP onto its back Remove old tires RONDA 5 Ensure the new tires are captured between the rims of the plastic hub Repair information 4 19 7003 XXX Fuser removal A 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 31 for more information 2 Remove the two screws A securing the fuser A 3 Disconnect the thermistor cable at J15 and exit sensor at J10 on the controller card 4 Slide the fuser out far enough to ex
37. Connect the wrist band to the system ground point This discharges any static electricity in your body to the MFP Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the MFP cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 7003 XXX Removal procedures 1 Remove the toner cartridge and paper tray before removing other MFP parts The toner cartridge should be protected from light while out of the MFP We recommend disconnecting all external cables from the MFP to prevent damage during service Unless otherwise stated re install the parts in reverse order of remov
38. D service check on page 2 20 Loose belt Visually inspect the belt If the belt is worn or loose replace the scanner base assembly Scanner Freezes No message Is the user using TWAIN and WIA Microsoft Windows scan drivers simultaneously These drivers cannot be used at the same time Home position sensor failure See CCD service check on page 2 20 Skewed images from the ADF If there is skew on the last 3 or 4 inches of an image ensure the flatebed cover is properly closed No image Problem Action Flatbed cover open Close the flatbed cover Flatbed motor failure See CCD service check on page 2 20 Scanner produces blank pages Replace the controller card Paper in ADF does not feed Go to ADF service check on page 2 19 Unable to scan to PC Check to see if the PC and MFP are connected on the network Go to Network card service check on page 2 26 Diagnostic information 2 37 7003 XXX Toner sensor service check FRU Action Toner sensor Controller card Try a different toner cartridge If changing the toner cartridge doesn t fix the problem check pin 1 in J17 for 5V Pin 3 is ground If the voltage is present replace the toner sensor If the voltage on pin 1 is incorrect replace the controller card Transfer roll service check FRU Action A Transfer roll Check transfer roll area for debris and clean as necessary Verify contin
39. E ER 2 6 Messages and error COGES ENER ada Rx REX ido E Pope e DAR ER AG MEL Oo E br barbe 2 7 SO VICE EOC OES EE Ee E Ee sa We dria UD a mene y 2 7 Non 9xx service erTOIS erica a E ENEE NEE Sd 2 8 EOE cies uti dd cdm bed nd ebd bed EES SR EE SIG ES S TEC G d exa 2 8 NET Nas aede dodo RI PE PA Pe LE UP AAA PRE ha Rade a A 2 8 ACUOD si aa E ee EE BE DE a EE a a 2 8 P pet jam Messages EE 2 9 User attendance messages ixx maia a sia na darwa nana ACER van na eee A a ea ma 2 10 SUD error COUBS EE 2 13 Displayed emor codes EE 2 13 VE a 2 14 Disconnects on the controller card ooooococcncconncn eee eee eee e eee eeeee 2 18 a S ennonn eea Sr ug eq bio qp ae Dewees ds dug whee PL EE ec 2 19 ADF Service CHECK ces mia CR cds AEN bake itech dean td eee ee at ea eee ea ae ate 2 19 CCR o EE 2 20 Cold luser Service CHECK a pd rr AAA RE nae ka wae 2 20 Goblin Tam Service Check ca iocpdra ipai qub dob aic aiii EORR UD b f Da 2 20 Controller card service check emana ci da ana da REA Meee va mea da RE ERG RE RE ame dwn 2 21 Cover interlock switch service check 20 0 cece eee eee eee eee 2 22 Dead machine service check 200 e eee ee ee eee eee eee een nnm nnn 2 22 7003 XXX Fax quality service Check aas cies SEN sa a ad EEN Ra eR a RR RR eR 2 23 Diagnosing un 2 23 Fuser Seice CHECK uua aa merc tarda PE P dE RAR ORDER ARE Ea ANO A 2 23 Hot fuser service Check issus ir cas ARA A A E eaten eee see RR EEN EE 2 24 LVPS HVP
40. Edition April 24 2006 S Nes X Lexmark X340 X340n and X342n MFP Service Manual ODO e Table of contents e Start diagnostics e Safety and notices e Trademarks e Index 7003 XXX Edition April 24 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries
41. Fax NVRAM Reset System CLR Phonebook Reset System Erase EFS Note To exit diagnostics mode press the STOP button or the back button Serial number This menu item is used to set the serial number for the MFP To set the serial number 1 Use Up or Down to scroll to Serial Number 2 Press Y to select Serial Number 3 Enter a value in the highlighted digit using the numeric keypad The cursor advances to the right when a digit is entered To enter a specific digit use Up to move the cursor to the left or Down to move the cursor to the right USB Use the USB menu item to set the USB speed To set the USB speed Use Up or Down to scroll to USB Press Y to select USB Toggle between the High Speed and Full Speed settings using Up or Down When the desired setting is displayed press D The MFP will automatically reboot PODA Diagnostic aids 3 3 7003 XXX Printer Model Printer model is used to indicate the model of the MFP This menu item must be set after a new controller card is installed To set the printer model Enter DIAGNOSTICS Use UP or Down to scroll to Printer Model Press Y Use Up or Down to scroll to the model type of MFP Press Printer Model Saved is displayed Reboot MFP is displayed The MFP reboots Note The model type can only be set one time Sehr gt Power supply ID This setting is used to indicate whether a 110V or 220V power supply is being
42. Hot fuser service check Note Ensure correct fuser is installed FRU Action A Fuser AC cables LVPS HVPS Fuser Measure the resistance of the thermistor The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary 2 24 Service Manual 7003 XXX LVPS HVPS service check FRU Action LVPS portion of board Fuses that open typically indicate a faulty LVPS HVPS Use the voltage meter to verify the appropriate voltage at the MFP end of the power cable Remove the LVPS HVPS assembly from the MFP Check continuity on the fuses LVPS HVPS If either fuse has opened replace the card Ensure the switch is off and plug the power cord into the card Turn the switch on CAUTIONThe card has several points where AC voltage is exposed Carefully verify the AC voltage between pins 1 and 2 matches the power cable wall voltage e If voltage is incorrect replace the card assembly Verify 24 V dc from pins 9 and 10 at CN201 e If voltage is incorrect replace the card assembly HVPS portion of board Problems with the HVPS are exhibited in the print quality See Print quality service checks on page 2 31 for more information Main motor service check FRU Action Verify 24 V de at J8 pin 8 and 5
43. Rd 4 10 Tp Covere maval cados tee drame Ee Dun br edd sani E dU E 4 11 Gard Cage removal e oes dde bari dod PE DS EE EE God d Rd dt EE AUR wa ala i a wank b rb 4 12 Controller card FemoVal csc tide idee Rb ERR dea eee bb RU A olde Re EARUM Ac a E o nl 4 13 Cover open sensor removal iussa kr aA AE AAA A 4 15 Developer drive coupling assembly removal esee 4 16 Exit sensor removal on the f ser lt iosa sss ask NEEN STEIER na Rae RR RA 4 17 ludere rere 4 18 Feed rollers autocompensator tires removal eeeeeeeeeeeeee eee 4 19 ils EE TEE ER 4 20 Fuser idle gear links removal agang 5000000 ho RR na xxx ea RR na XX ani OIR Bee EE ERR 4 21 Fuser power cable rEMOV L sisi 5 55 Eas rd HASSE AREA PDE da a Rear Ra 4 22 Input roller clutch and lever removal autocompensator clutch o oooooooo 4 23 inpur sensor l removal sorier 3 09d wba pa ded qa dada dado ES ee EES IRE A Aq REA cae aime 4 24 Input sensor 2 manual feed removal lessen nnn 4 25 LVPS HVPS card assembly removal een cians RA inti aa a E UAR ERU 4 26 LVPS HVPS to controller card cable removal seen 4 27 Manual feed clutch assembly removal ooococcooccr nnn nnn 4 28 Network card removal ci via nas uin RO theese DR CRACK ida 4 29 Operator panel assembly removal ooocoocccccn eee eee n nnn nnn 4 30 Paper exit guide assembly removal coococcnccnc eee nn nnn 4 31 Printhead removal ias ia ee
44. S service CHECK arc a Geis EE 2 25 Main motor service check 0 50 00 000 tame rede EELER eee ee IESEL EEN VER 2 25 Modem service CHECK EE EEN 2 26 Network card service Check isaac sie occa RR aX RR IORURON ae NN ENN AA KEEN REES AAA 2 26 Operator panel service check 00 ee cece eee eee eee eee eee eee eee nn nn nnn 2 27 Paperpath sensor service check ccc eee c cece ene cee eee eee eee eee nnn nnn 2 28 Printhead EE 2 28 Paper teed Service Checks avisar rs iria a EP Oa e don Qa hae 2 29 Paper jam error indication dunno POST acaccacadiacec isiucd toad diskit iskia gone a da 2 29 Paper picks during POST and or COMINUGUSIY secesi rn a in aa 2 29 Paper picks but stops half way through the MFP 2 29 Paper never PICKS ccicssdeonseedsoencs4bebdtedeseeed eodeea EE EE 2 29 Paper occasionally picks or picks multiple sheets at once 2 30 Paper trees wrinkles stacks poorly or curls 2 30 A4 oversized paperfeed service check 2 30 Print quality service CHECKS seuen dede snam teases A ds eee eee RUN RO RR C eee 2 31 Using prm gualty Test DADES AS ideis ue SEE eee tau dq p PANE I d P dd SR 2 31 Blank Page EELER EELER dub qb dom dut 2 81 Bat Pas EE OR PL GREE CEEOL RE e Meer east 2 81 Heavy DaCKOFOUIO uo sace Ve db E POR EE ARP PESE VM P PD EHE S PPP eS 2 32 Partial blank image white spots no periodic pattern 2 32 Variation in image density horizontally across page
45. V dc at pin 6 controller card Verify ground at pins 2 and 7 for both the card and cable f these voltages are correct check the main motor cable for continuity Remove rear cover to access connector on motor Main motor cable If continuity exists on each wire call next level of service LVPS HVPS f continuity does not exist on one or more of the wires Controller card replace the motor cable If these voltages are not correct see the LVPS HVPS service check on page 2 25 or replace the controller card Note The main motor is not a service part Diagnostic information 2 25 7003 XXX Modem service check FRU Action Modem Controller card Ensure the phone line is properly connected to the top RJ 11 jack of the modem and phone jack on the wall Ensure the modem cable is properly connected to the J69 on the modem card and J69 on the controller card Check the connectors on both cards for damage Check pin 1 on J69 for 5V Check pins 3 and 4 for 3 3V Pins 2 9 14 18 22 and 27 should be ground If voltages are present replace the modem card If the voltages are not present replace the controller card Network card service check FRU Action Network daughtercard Controller card Firmware In the MFP Administration menu ensure DHCP is activated if the network uses DHCP In diagnostics ensure the PRINTER MODEL is set to the correct printer model
46. WR 5 10 Service Manual 7003 XXX J1 Flatbed motor Y 5 Signal VDD5_MOTOR GND HMSEN GND V 24 MOTOR FB GND FM MS2 FM MS1 FM STEP FM DIR FM SLEEP FM RESET GND VREF SVVI VREF_SW2 GND GND V24 LAMP CO NJ OO oO BI N CO E o E N E wm A A Aa al E o N E 00 Locations and connections 5 11 7003 XXX J4 CCD module Pin Signal 1 GND 2 SH1 3 GND 4 CP 5 PH2 6 GND 7 GND 8 PH1 9 CCD_SW1 10 RS 11 GND 12 VOB_ODD 13 GND 14 VOG_EVEN1 15 GND 16 VOB_EVEN2 17 GND 18 GND 19 12V 20 5V 5 12 Service Manual 7003 XXX 6 Preventive maintenance Printer engine The Lexmark X340 X340n and X342n printer engines do not require preventive maintenance Scanner The ADF pick pad 40X2404 40X3499 should be replaced every 20 000 pages and the ADF pick roller 40X2401 should be replaced every 60 000 pages Clean the flatbed glass using a lint free cloth If the dirt is heavy use a neutral cleanser or alcohol Wipe the glass carefully so no cleanser remains If the ADF is multi feeding check the ADF pick roller and pad for dirt Remove these parts and clean them with a lint free cloth Preventive maintenance 6 1 7003 XXX 6 2 Service Manual 7 Parts catalog How to use
47. When the desired setting is displayed press Y I Saved is displayed Diagnostic aids 3 9 7003 XXX Print T30 Log This setting is used to print a T30 log which can be used to help second level support troubleshoot a FAX issue To print a T30 log perform the following steps 1 Select Print T30 Log 2 Press Y The T30 log is printed Print All T30 Logs This setting is used to print all T30 logs vvhich can be used to help second level support troubleshoot a FAX issue To print a T30 log perform the follovving steps 1 Select Print All T30 Logs 2 Press Y All T30 logs are printed Print CND logs This setting is used to print a CND log which lists all caller IDs To print a CND log perform the following tasks 1 Select Print CND Log 2 Press QD The CND log is printed Print Stack Info This setting is used to print stack information which can be used to help second level support troubleshoot a FAX issue To print the stack information perform the following tasks 1 Select Print Stack Info 2 Press e The stack information is printed Station ID This setting determines whether a station name or station number is used to identify the fax machine To use this setting perform the following tasks 1 Select Station ID 2 Use Up or Down to toggle between Station Name and Station Number 3 When the desired setting is displayed press Y Saved is displayed Faxtrace Mask Do not alter the Faxtra
48. abled Once the error has been displayed for the first time reporting of further errors is suppressed until the menus are entered or the MFP is reset The following actions may be taken Press Go to clear the message The MFP discards any data received on the USB port Press Menu until Busy Waiting appears and select Reset Printer 84 Photoconductor Life Warning This message displays when the photoconductor unit is near end of life Press Y or Start to clear the message and continue printing Press Stop to cancel the job being processed 84 Replace Photoconductor This message displays when the photoconductor is at the end of life The photoconductor must be replaced 88 Toner Low This message displays when toner low occurs and the toner low alarm is activated Press Y or Start to clear the message and continue printing Press Stop to cancel the job being processed Diagnostic information 2 11 7003 XXX Fax and scanner specific user attendance messages Message Explanation Change lt source gt Plain lt size gt This message is displayed during a fax operation when the Auto Reduce setting is no and the media installed in the input tray is too small to print the fax being received To resolve this issue perform one of the following options e Press Y or 1 to begin printing The media size stored in NVRAM will automatically change to the size specified on the prompt
49. aci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites Notices and safety information ix 7003 XXX LP CBS a eM Se COoTJrs t RETRDHHS 21 CEFRYTFS TI J 07241 1 ORAR MA CH kt EREECHEN ACTUA Fo KKKBUATAIEC 8250245721205 ALOV YV WMECHSCEMEWSNTTOET FIFALOV VP WRE MERE UR OE SR oncoEd 0o 7Zy yr Z i 72zHb 3b OL F EL ARU TU EF Co LT RR T TO T7T95T 72 72 088B8BC BH 53 7937 0700 MEME RH A LP CES COL Y YAFLESP VY R BORE A PDA SV FAT D ES TBBMC BOTE ABRITAIOLANIALO L ik EIERE ESA EEGEN Ka A H EN pL 36 EI UGE 473 DHHS 21 CFR Subchapter I XJA 1 1 826 P d HJ ii HE ME Hi eK SEGA IE A FP IEC 825 ES tr HE T I RMIT dh RUA ERE X TT ED SL P3 SB amp AI Ib 3b 830 OC RR Eet EEGEN SS HK WE 4 770 795 nm Z RH RR RITE ARI CPI VE HH EI A HE AU EE ME P AR SS ARE ih DET DE EY BHEAE 158 alo ASSO CHS DHHS 21 CFR Subchapter 32 PHS Escola Uee ozod 21340 12 19 ejl E 1EC 825 132 Et 1E 4H SORA ISS HS ICL 158 AOA ASSES HNE dos dE Ec BIAS 5 PASE HE ole lolc OIX EA 770 795 LE n E 9 PECHO A SISStE Class III 3b aous cyto 213 Veit E alo x AAT zgage BA 45 SOL HA goe BLE Weg MHA SERA Sol Class FE dora Urol Ao SO 422 83 gallo Sg Sur X Service Manual 7003 XXX Safety information e The safety of this product is based on testing and approvals of the original design and specific components The manu
50. aditional Italy Power cord 6 foot straight Danish Power cord 6 foot straight Brazil Power cord 1 8M straight PRC Power cord 1 8M straight Japan Power cord 1 8M straight Taiwan A Ad sch a sch c2 lol lll Aa A sch a ol c2 lll sch Power cord 1 8M straight Korea Power cord 1 8M straight Australia 7 12 Service Manual Index Numerics 2xx paper jams 2 9 3x 9x attendance messages 2 10 2 11 9xx service errors 2 7 A abbreviations 1 8 accessing service menus 3 1 acronyms 1 8 ADF assembly parts catalog 7 5 removal 4 42 ADF cable removal 4 45 ADF pick roll assembly removal 4 39 ADF pick roll hinge removal 4 41 ADF separator pad removal 4 38 ADF top cover removal 4 38 Alphanumeric keys 2 5 autocompensator clutch removal 4 23 autocompensator tires 4 19 B Back button 2 5 C cable bad connections 2 18 cables fuser power cable 4 22 LVPS HVPS to controller card cable 4 27 card cage removal 4 12 CCD assembly removal 4 49 connections 5 3 controller card 5 4 modem card 5 6 power supply 5 3 connectivity and compatibility 1 2 controller card disconnects 2 18 removal 4 13 controller card pin assignments J 69 Modem 5 9 J1 Flatbed motor 5 11 J3 ADF 5 8 J4 CCD module 5 12 J5 Operator panel 5 10 cooling fan symptoms 2 2 7003 XXX cover open sensor removal 4 15 D developer drive coupling assembly removal
51. ain tray 10 40X2424 1 1 Left side cover NS 40X2429 1 1 Legal extender cover Parts catalog 7 3 7003 XXX Assembly 2 Scanner 7 4 Service Manual Assembly 2 Scanner 7003 XXX Asm Part Units Units Description Index number mach FRU 1 40X2400 1 1 ADF top cover 2 40X2402 1 1 Pick roll hinge 3 40X2620 1 1 ADF top assembly 4 40X2629 1 1 ADF assembly 5 40X2404 1 1 Pick roll pad 5 40X3499 1 1 High friction pick roll pad 6 40X2406 1 1 ADF input tray assembly 7 40X2407 1 1 ADF extension assembly 8 40X2405 1 1 Mylar ADF guide 9 40X2408 1 1 ADF cable 10 40X2409 1 1 Flatbed cover 11 40X2412 1 1 Black flatbed stud 12 40X2413 1 1 Silver flatbed stud 13 40X2411 1 1 Scanner top housing 14 40X2631 1 1 CCD assembly 15 40X2415 1 1 Scanner base assembly 16 40X2427 1 1 Modem card 17 40X2428 1 1 Modem cable 18 40X2611 1 1 Modem speaker 19 40X2418 1 1 Operator panel cable 20 40X2417 1 1 Operator panel assembly 21 40X2690 1 1 X 340 X340n Operator panel overlay English 21 40X2706 1 1 X 342n Operator panel overlay English 21 40X2691 1 1 X 340 X340n Operator panel overlay Spanish 21 40X2707 1 1 X 342n Operator panel overlay Spanish 21 40X2692 1 1 X 340 X340n Operator panel overlay French 21 40X2708 1 1 X 342n Operator panel overlay French 21 40X2693 1 1 X 340 X340n Operator panel overlay Brazilian Portuguese 21 40X2709 1 1 X 342n Operator panel overlay Brazilian Portuguese 21 40X2694 1 1 X 340 X
52. al When re installing a part held with several screws start all screws before final tightening AOR Covers Extender cover removal 1 Locate the latches on the left and right sides of the extender cover 2 Push the latches and pull the cover away from the rear of the MFP Front access cover removal 1 Open the front access cover 2 Place thumbs on the inside of the respective hinge 3 Force the left hinge out of its socket and relax it above the socket 4 Force the right hinge out of its socket and lift it above the socket Warning Do not pull the fuser link out of the MFP any farther than when the door is fully open Otherwise the link extension may dislodge the cartridge coupler 5 Carefully lift the cover free from the printer base frame 4 2 Service Manual 7003 XXX 6 Use your left hand to hold the fuser link at the cover joint while rotating the right side of the cover slightly away from the MFP to disengage the link h 7 Remove the front access cover Left side cover removal 1 Open the front access cover to expose two screws A and the two latches B securing the left side cover A B 2 Remove the two screws Repair information 4 3 7003 XXX 3 Remove the three screws C that secure the left cover to the rear cover C 4 Release the latches with the right hand while applying opening force with the left hand 5 While pulling the left side cover away from the MER lift the le
53. aper while a job was running Pre staged paper in the tray 84 xx 04 The input sensor was covered activated during POST 200 13 Clear the media or debris from the MFP Run the base sensor test input sensor from the diagnostic tests menu to test the input sensor and flag for correct operation 84 xx 2B Trailing edge of the paper cleared the manual feed sensor but the sensor 200 14 did not debounce Possible causes Small gap Bouncy jammed sensor 84 xx 2C Unrecoverable no gap jam Engine detected no gap at the manual feeder 200 15 sensor An attempt was made to open the gap by stopping the feed rolls but no trailing edge was ever detected by the input sensor 84 xx 30 00 Transport motor error detected 200 16 00 00 84 xx 31 Too long of a delay to ramp up the transport motor 200 17 84 xx 27 Manual feeder sensor never uncovered from the sheet ahead 200 18 84 xx 28 Paper detected at the manual feeder sensor never reached the input 200 19 sensor 84 xx 29 Paper too long over the manual feed sensor Go to A4 oversized 200 20 paperfeed service check on page 2 30 Possible causes Multi sheet feed Paper length Printer driver set to letter when A4 paper is loaded Pre staged paper in the tray Diagnostic information 2 15 7003 XXX Sub error codes Continued First 6 bytes sub Possible error code data e Explanation error xx can be any message val
54. art number index l 7 7003 XXX l 8 Service Manual X340 X340n X342n en Input 1 Wiring Diagram Output O Plugged Voltage y WW All voltages are DC i unless otherwise D T noted e 9 3 s Printhead lo a Flatbed Module Assembly CCD Ribbon Flatbed E Motor For Pin Assignments see page 5 12 idi For Pin Assignment 5 11 a 2 or Pin Assignments see page 5 i r Toner e E E Main Fan Cartridge P t m g Smart DA AAA J 8 El Chip OK o 2 T 5 5 Dr Blade ransfer Roll E TAR 5 5 Developer 2 2 29 20 d z a a a E 3 100 JE V 17 17 Y Os rs 5 E e Spade Connector Z g TO 3 O 120 VAc HVPS P i 120 VAc 10 qp El B J5 op Panel ag o Ss Holmi Hal i For Pin Assignments og SS E x a la 8 E dal e 6 see page 5 10 sa 7 5 D El El o IX ala FUITE oj LE 3 a o 8 13 SS sic XE d El 3 dada Jo olo ala S R8 el 88 wg 3 lz 8 Seg al se Eu Bes Hegaz z2358 a 30 SI 5 3 SaaS ges sls Dad 1 a 16 S S S D rjstaTTsTskERO
55. aser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia o laser superior a um nivel de Classe durante a opera o normal a manuten o feita pelo utilizador ou condi es de assist ncia prescritas Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in IEC 60825 1 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse lllb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder p belgelaengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig udseettes for en laserstraling over Klasse niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser viii Servic
56. ay Traditional Chinese 21 40X2705 1 1 X 340 X340n Operator panel overlay Korean 21 40X2721 1 1 X 342n Operator panel overlay Korean 22 40X2410 1 1 Flatbed cushion 23 40X2630 1 1 ADF card 24 40X2619 1 1 ADF sensor assembly 25 40X2401 1 1 ADF pick roll assembly NS 40X2613 1 1 ADF nylon twist lock Parts catalog 7 7 7003 XXX Electronics Assembly 3 7 8 Service Manual 7003 XXX Assembly 3 Electronics Asm Part Units Units Index number mach FRU 3 1 40X1303 1 Description Laser mirror print assembly X340 X340n X342n 1 2 40X1300 1 1 Fuser assembly 110 V 2 40X1301 1 1 Fuser assembly 220 V 2 40X1302 1 1 Fuser assembly 100 V 3 40X1325 1 1 Exit sensor assembly 4 40X1333 1 1 Miscellaneous cable assemblies Note Do not use the included LVPS HVPS cable Order part 40X2416 Toner sensor Fuser power Main drive motor 5 40X1323 1 Input 1 sensor assembly 6 40X1326 1 Cover open sensor assembly 7 40X1328 1 Cooling fan 8 40X1332 1 Toner level sensor 9 40X2632 Controller card 10 40X2416 11 40X2430 11 40X2431 12 40X1324 NS 40X2434 NS 40X2660 LVPS to controller card cable LVPS HVPS 110V card LVPS HVPS 220V card Input 2 sensor assembly manual feeder Network daughtercard 2L sch ln ln sch sch sch sch sch sch KR a 2 oa sch Ferrite core Parts catalog 7 9 7003 XXX Assembly 4 Frame 7 10 Service Manual
57. ay 1 241 00 8E xx 09 x1 The second pick from the MPF or Tray 1 failed when other sheets were 241 12 committed to the paper path x12media source 8E xx 08 Failure to feed from Tray 1 Pages in the paper path have been flushed to 241 16 the output bin 84 xx 2D Misidentified no gap jam Engine detected no gap at the at the manual 241 18 feed sensor An attempt was made to open the gap by stopping the feed rolls A trailing edge was seen at the input sensor The manual feeder sensor is no longer covered Go to A4 oversized paperfeed service check on page 2 30 Paper jam near Tray 2 242 00 8E xx 11 Took too long to ramp up DC feed motor 242 01 8E xx 10 Received lots of DC interrupts before losing them 242 08 8E xx 09 x1 The second pick from the MPF or Tray 1 failed when other sheets were 242 12 committed to the paper path x12media source 8E xx 08 Failure to feed from Tray 2 Pages in the paper path have been flushed to 242 16 the output bin Paper jam near manual feeder 251 00 8E xx 09 x1 The second pick from the MPF or Tray 1 failed when other sheets were 251 12 committed to the paper path x12media source 8E xx 08 Failure to feed from Tray 1 Pages in the paper path have been flushed to 251 11 the output bin 84 xx 3B Paper never reached the input sensor from the manual feeder 251 19 Possible cause Defective input sensor Diagnostic information 2 17 Disconnects on the controller card Always print a page from each
58. be used to change the communication connection setting for the network card To change the connection setting perform the following tasks 1 In the Network Menu use the arrow keys to scroll to Force Speed 2 Press Y to select Force Speed Connecting is displayed 3 If the attempt to retrieve the connection value setting is unsuccessful Connection failed is displayed and the MFP returns to Ready mode If the attempt is successful the current connection value is displayed 4 Use Up or Down to scroll though the list of available connection settings They are Auto 10 full 10 half 100 full and 100 half 5 When the desired setting is displayed press Y 6 The MFP displays Connecting If the setting is successfully changed the display returns to Ready mode Diagnostic aids 3 5 7003 XXX NVRAM Reset The NVRAM reset menu item is used to reset the network settings in the MFP s NVRAM To reset the NVRAM perform the following tasks 1 2 3 In the Network Menu scroll to NVRAM Reset Press Y to select NVRAM Reset The MFP will display Are you sure Yes 1 No 2 Press 1 or 2 on the numeric keypad Pressing 1 will display resetting and then return you to the Network Menu Pressing 2 returns you to the Network Menu item Registration Printer Registration Printer registration is performed to set the top left and bottom margins of the MFP The right margin is set automatically when the left margin is
59. card f voltage is correct and the toner electrodes are good replace the controller card CCD If the MFP prints a black page when copying a page but prints a job from the host PC properly see CCD service check on page 2 20 Diagnostic information 2 31 7003 XXX Heavy background Poor development or poorly charged toner particles cause excessive background This is more noticeable as the toner cartridge nears end of life FRU Action Toner cartridge not a FRU PC Kit not a FRU Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean If the toner cartridge and PC Kit are installed correctly try a new PC Kit first and then try a new toner cartridge A LVPS HVPS Controller card Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and LVPS HVPS board Clean as necessary If this does not correct the problem replace the following FRUs one at a time in the order shown e LVPS HVPS board Controller card Partial blank image white spots no periodic pattern FRU Action Toner cartridge not a FRU Remove the toner cartridge assembly and gently shake the assembly to evenly distribute the toner If toner cartridge is low try a new toner cartridge Paper not a FRU Make sure recommended paper is being used Variation in i
60. ce check on page 2 21 or page 4 for more information If these voltages are not correct replace the controller card f these voltages are correct replace the operator panel If more than one light does not turn on or an individual light stays on solid during POST replace the operator panel If all lights are dim and operate erratically during POST or all lights come on and stay on solid during POST replace the FRUs in the following order one at a time Controller card Operator panel Diagnostic information 2 27 7003 XXX Paperpath sensor service check Paper in sensor Controller card FRU Action All sensors Check all the sensor flags for breakage or if they are jammed Check all the sensors for dirt MPF sensor Check pin 1 on connector J18 for 5V and pin 2 on J18 for 3 3 V Pin E E 3 should be ground Check pin 1 on connector J10 for 5V and pin2 on J10 for 3 3V Pin 3 should be ground Check pin 1 on connector J20 for 5V and pin2 on J20 for 3 3V Pin 3 should be ground If any of the readings are incorrect replace the controller card If they are correct replace the malfunctioning sensor Printhead service check FRU Action Unplug the MFP Disconnect the printhead cables from J11 and J12 on the controller card A Turn the MFP on Printhead On the controller card verify 24 V dc on pin 5 at J11 and 5 V de on pin 7 at J12 Verify grounds on pin
61. ce Mask setting Print User Settings This setting is used to print the fax user settings To print the user settings perform the following tasks 1 Select Print User Settings 2 Press Y The user settings information is printed 3 10 Service Manual 7003 XXX Homologation settings Note These settings should only be adjusted at the discretion of your second level support Use the Print All item in the Homologation Settings menu to get a print out of the settings before calling your second level support center Utilities The Utilities menu item resets the Menu defaults Fax NVRAM the phonebook and the flash file system Menu defaults Menu Defaults is the first item to appear when the Utilities menu item is selected To clear the menu defaults do the following 1 Press Y to select Menu Defaults 2 Press Y again Resetting is displayed The MFP reboots Warning All customer settings will be used when Menu Defaults is used Fax NVRAM Fax NVRAM resets the NVRAM to its default settings Note When this menu setting is used the device is configured for use in the United States Perform the following steps to reset the FAX NVRAM 1 In the Utilities menu use the Up and Down to scroll to FAXNVRAM 2 Press Y to select FAXNVRAM 3 Press Y e Resetting displays e MFP returns to Ready mode Cir Phonebook Cir Phonebook erases all the FAX phonebook entries Perform the follow steps to clear the phon
62. d as Racers sa eR RR RE PRAES RR E RE RR A 1 1 MEP SpOCITICBIIOHS eadem ach a RA Co CE b ob RACER RD EO eod E 1 1 Minimum clearance requirements 1 1 MODI EE 1 1 Print speed ini x mena Roca ow at eg OR A RC se NCC b RA AA 1 1 Supported operating systems coococccccnoc ehh hh hh 1 2 Connectivity and compatibility za se masia a ERKENNEN EES na RO OR a a a 1 2 Supported external network connections ea aa ua aa eee enne 1 2 POMS cim esa aa IGs EES Re EE EES EE Ta EE PEE SRT PER alan Bi RR RR RES EEES B 1 2 Media trays and Supply CAPACIY ainia riera A 1 3 Types of PEN media a deck oa bees dekh da ka esa 1 4 CANNED SPECINCAUIONS serra ED Ad Da boo ARR ORE Sead whee RR RA Ed PRE GE dra bdo SS A 1 5 FAX SPSCIICANMONS seria tara oman AAA To RE EUA ME RAE PERE ea 1 6 Lips On Preventing OMS canaria a mesa rodas iia iio 1 6 TOOlS iii A A A A A e e 1 7 ACHONYMS cir AAA A O A RR AR EES AAA A 1 8 Diagnostic information rra rata Eta 2 1 A crit re T eee n TIL T MITT TT 2 1 Power On Reset POR sequence eeeiesee er n hh nh xh hn 2 1 Symptom tables Lire su ua a uc e A a de Ru uq sms rrt iPad cas 2 2 POST symptom table au ua sion i aa ma Red EORR EILER CRURA eal aa aa een aca BRUN IL RC C E RC 2 2 POST symptom table 5252 RIP v ngore ier A 05505 00506254 2 2 MERSymplom table ve hie cea ding eS INQUE Od dm ddr lee adsis sie ies 2 2 Understand the operator panel 2 4 SU te 2 4 Using he MEPUNenUS Eeer E
63. e 3 8 iV Service Manual 7003 XXX Scanner Calibration 135a sk OR E rada EIERE RR RR EELER a RO a a KEIER ap acm CERCA UN AR E 3 9 ug Nu PD PPS 3 9 Fax SENINGS ite ee ee ee UR P RA e OR Robo boob Ue PR PA RR P BE BA 3 9 Fax MOOHULIBUORS 3535253 a acta e PERS E dr Go E dpud EE 4 3 9 D tect EOLS 152dsorpo ed Rhe rp asa ROXRERPRRRWCRPROEERUVSERPOPERRQPIRIOSeTPSS 3 9 AO SO EDO i3 iden cioe aan CSC dE Ea ier DEED Co ES alee e t eds 3 9 Print 130 A ERI EDI REY LE PUPERREPRTREP M REPRE RDRRPPRIOPERPRPP TER TERES 3 10 PARRAL TRO EE 3 10 Prin CND EE 3 10 Pint Stack DPI EE 3 10 Staat ID aoa qot 8beados E AOL od bed ood aod UR oU E RU AR RUE dq a doque dd s 3 10 E MASK A aoe ATE eA rr E eO 3 10 HOMOIGGAON Sells edad RR d ERA risas drid EX E ed Rob doa Ka EN ici 3 11 UNIES rm 3 11 e eem pena a sana a a sta i ase ea prec o ns sa a das boda pea T 3 11 Clr Phonebook a dt cirrosis 08 3 11 EE EE 3 11 Repair ONIN ani 4 1 Handling ESD sensitive pants cnica bena is ars aia 4 1 Removal Procedures 01 000 10000000008 EG RR AA A RA RA RR RR 4 2 COVES csi AER aci A A AR bea dake aden 4 2 Extender covertemoval ascitis da 4 2 Front access cover removal EE REPRE a a a WEE ES 4 2 Len SiS comer memoval suso osorno ais 4 3 heat COVE TRIIOVAL i usse deae e EN m AAA IA 4 5 Upper right side cover remokal 3 saves cesar Kote see ees Rew ews PR Pepe dd eddie ees 4 8 Lower night side Cover Ferioval ise zescu b REG RR GER EREGSUR RROD oe DR Yucer ER ok eb
64. e Manual 7003 XXX Huomautus laserlaitteesta Tama kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J m rityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 maarityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia k ytt j lle Kirjoittimessa on sis inen luokan IIIb 3b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometria Laserjarjestelma ja kirjoitin on suunniteltu siten ett k ytt j ei altistu luokan m rityksi voimakkaammalle s teilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle l katso s teeseen VARNING Osynlig laserstr lning n r denna del r ppnad och sp rren r urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 andra l nder uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass anses ej h lsov dliga Skrivaren har en inbyggd laser av Klass IIIb 3b som best r av en laserenhet av gallium arsenid p 5 milliwatt som arbetar i v gl ngdsomr det 770 795 nanometer Lasersystemet och skrivaren r utformade s att det aldrig finns risk f r att n gon person uts tts f r la
65. e Server firmware problem Turn off the MFP for one minute If that does RIP software not fix the problem contact the next level of support 900 Service No Modem The MFP did not detect the modem See Modem service check on page 2 26 902 General engine An unrecoverable engine software error Reset the MFP POR If the software failure problem continues replace the controller card A 902 33 error will occur if Tray 2 is set as the default and Tray2 is improperly or not attached to the MER 914 DC Pick Motor Verify motor is plugged into controller card correctly Also check the load condition Replace the drawer 2 assembly 917 Transfer roll The most likely cause is a faulty HVPS It may also indicate a problem in the transfer roll area Go to Transfer roll service check on page 2 38 920 Fuser Error Go to Fuser service check on page 2 23 Indicates that the fuser is below temperature when printing 921 Fuser Error Go to Cold fuser service check on page 2 20 Indicates that the fuser is below proper temperature during standby or idle time 922 Fuser Error Verify line voltage to the fuser Go to Fuser service check on Fuser failed to reach page 2 23 standby temperature 923 Fuser Error Go to Fuser service check on page 2 23 Fuser is too hot during printing or when MFP is idle 924 Fuser Error Check cabling and connectors Go to Fuser service check on An open circuit has pasce been detected in the fuser thermisto
66. e input sensor 8D 00 01 00 User pressed Go or Y after an 8D xx 00 jam but never opened the 201 05 00 00 front cover Need to open cover and clear any media under cartridge before continuing Paper jam around the exit sensor 202 00 89 xx 03 The fuser exit sensor did not detect the trailing edge of the media going 202 01 through the fuser assembly This failure can be caused by a broken fuser exit sensor flag This may also be caused by erratic operation of exit sensor flag or exit sensor or a defective piece of media 89 xx 04 xl The fuser exit sensor never actuated from the sheet going through the 202 02 fuser before the next page begins feeding x1 media size 89 xx 0D The fuser exit sensor bounced Check the exit sensor for correct 202 06 operation Check the sensor cable to J10 on the controller card Also the controller card may be failing 2 16 Service Manual Sub error codes Continued 7003 XXX First 6 bytes sub Possible error code data Explanation error xx can be any message value 89 00 01 The exit sensor at the fuser is activated by a piece of media indicating 202 13 there is a piece of media in the machine during POST Check for media in the exit of the fuser assembly or redrive assembly Feed a sheet of paper and if the same error occurs after clearing the fuser or the same error occurs when no media is present check the exit sensor assembly Paper jam near Tr
67. e scanner automatically calibrates Note These settings should only be adjusted at the discretion of your second level support Fax settings Note FAX settings menu items should only be adjusted at the discretion of your second level support Fax Modulations The Fax Modulations menu item is used to enable or disable fax communications protocols To use this setting perform the following steps map Select Fax Modulations by pressing Y when itis diplayed Use Up or Down to scroll to the desired communication setting When the desired setting is displayed press Y I Use Up or Down to toggle between Enable and Disable When the desired setting is displayed press Y Saved is displayed Detect EOLs Detect EOLs is used to set the number of EOLs to detect at the end of a non ECM fax before accepting a page as good To set the nummer of EOLs perform the following steps MD MI In the Fax Settings menu scroll to Detect EOLs Press Use Up or Down to move to desired digit The cursor will flash on the digit to be changed Use the numeric keypad to enter the desired value in the highlighted digit Press Y The setting is saved AutoPrint T30 Log This setting is used to enable the MFP to print a T30 log which can be used to help second level support troubleshoot a FAX issue To enable this setting perform the following steps 1 2 3 Select AutoPrint T30 Log Use Up or Down to toggle between Enable and Disable
68. eatures into a single device designed for small workgroups Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and repair the failure See Diagnostic information on page 2 1 for more information See Repair information on page 4 1 to help identify parts After completing the repair perform tests as needed to verify the repair MFP Specifications Minimum clearance requirements Top 7 inches Left side 2 inches Right side 3 inches Rear 8 inches Front 16 inches Memory Item 7003 100 7003 050 7003 110 Lexmark X340 Lexmark X340n Lexmark X342n Base 64MB 64MB 64MB memory Note Optional memory flash memory and Lexmark solution cards are not supported on these devices Print speed Media Size 7003 100 7003 050 7003 110 Lexmark X340 Lexmark X340n Lexmark X342n Letter 8 5 x 11 in 27 ppm 27 ppm 27 ppm A4 210 x 297 mm 25 ppm 25 ppm 25 ppm Speed measured on media from tray 1 at 600 x 600 dpi Note Time to first print is 10 seconds General information 1 1 Supported operating systems The Lexmark X340 X340n and X342n MFPs are compatible with following operating systems Microsoft Windows 2000 Professional Microsoft Windows 2000 Server Microsoft Windows 2000 Advanced Server M
69. ebook entries 1 Press Y to select Clr Phonebook 2 Press Y again Clearing displays The MFP returns to Ready mode ERASE FFS ERASE FFS deletes all data in the flash file system The flash file system is used to hold data that is queued up for transmission or printing The following steps are performed to clear the flash file system 1 Press Y to select ERASE EFS 2 Press GI again Completed is displayed e ERASE SECTOR is diplayed The MFP erases the flash memory Partition Disk is displayed Writing MBR is displayed e Format Disk is displayed The flash memory is reformatted The MFP reboots at the end of the self test Reformatted is displayed Diagnostic aids 3 11 7003 XXX 3 12 Service Manual 7003 XXX 4 Repair information Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing logic cards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the MFP Make the least possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist
70. ee eee 7 5 ADF cable 2 nn nn nn nn nnn eens 7 5 Flatbed cover 7 5 Flatbed cushion 7 7 Scanner top housing 7 5 Black flatbed stud 7 5 Part number index l 5 7003 XXX 40X2413 40X2415 40X2416 40X2417 40X2418 40X2420 40X2421 40X2422 40X2423 40X2424 40X2425 40X2426 40X2427 40X2428 40X2429 40X2430 40X2431 40X2432 40X2433 40X2434 40X2611 40X2613 40X2619 40X2620 40X2629 40X2630 40X2631 40X2632 40X2690 40X2691 40X2692 40X2693 40X2694 40X2695 40X2696 40X2697 40X2698 40X2699 40X2700 40X2701 40X2702 40X2703 40X2704 40X2705 40X2706 40X2707 40X2708 40X2709 40X2710 40X2711 40X2712 40X2713 40X2714 40X2715 40X2716 40X2717 40X2718 40X2719 40X2720 Silver flatbed stud ee a ee ee em mem ee rrr rrr rrr 7 5 Scanner base assembly sisted rakat ma sense ee eee me cee en 7 5 Cable LVPS to controller r0 s ccc crs ccc aten tems 7 9 Operator panel assembly se 7 5 Operator panel cable gt lt o EE 7 5 Main tray ee ee ee eee 7 3 Base top cover assembly ue c e e creer cece se se een 7 3 Rear cover assembly lt s05escere ee Ar EE e 7 3 Front cover assembly cec tm se 2 ssc cee sees eee eee eon nese noes 7 3 Leftside COVER eer Ree cre ee EE mes Sid ma steel ma EE e 7 3 Upper right
71. er card ADF pick pad If the ADF is multi feeding check the ADF pick roller and pad for dirt Remove them from the MFP and clean them with a lint free cloth and isopropyl alcohol If the leading edge of the paper is damaged instruct the user to lessen the number of documents being copied from the ADF at one time ADE Apto malas If thin glossy paper or carbon forms are used in the ADF use the high friction pick pad 40X3499 ADF paper tray and extender If there are excessive misfeeds from the ADF verify the the ADF paper tray and extender are properly installed ADF cover Skews and jams at the ADF paper present sensor might be caused by an improperly closed ADF cover Ensure the ADF cover is closed properly Diagnostic information 2 19 7003 XXX CCD service check FRU Action CCD A Controller card If you are receiving a 942 error check the home position sensor for dirt and ensure that the sensor is properly connected to the CCD Ensure that connectors J1 and J4 are properly connected Inspect both ribbon cable connections on CCD for proper connection If connector J1 is properly connected verify the following voltages on the controller card Check pin 1 for 5V pin 5 for 24V and pin 18 for 24V Pins 2 4 6 13 16 and 17 are ground If connector J4 is properly connected verify the following voltages on the controller card Check pin 19 for 12V and pin 20 for 5V If volta
72. erent kind of paper Paper designed for copiers gives the best quality fusing e For all media types check the media type and texture settings in the driver and on the MFP Change the media texture setting If the setting is not in your driver you can download the correct Lexmark setup utility from the Lexmark Web site at www lexmark com The print is getting light but the Toner Low message is not displayed Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge 2 34 Service Manual 7003 XXX Problem Action The Toner Low message is displayed Remove the toner cartridge and gently shake it from side to side to redistribute the toner 6K cartridge only Replace the toner cartridge Solid black areas on transparencies or white streaks on paper Choose a different fill pattern in your software program Try a different type of paper Paper designed for copiers gives the best quality Remove the toner cartridge and gently shake it from side to side to redistribute the toner Replace the toner cartridge Faint images or repetitive spots appear on the page Select a different media type or form type setting from your MFP driver Try a different type of paper Paper designed for copiers gives the best quality Replace the toner cartridge Groups of black spots appear in graysacle images
73. facturer is not responsible for safety in the event of use of unauthorized replacement parts e The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the A product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es e Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faite
74. for more information Disconnect the sensor cable at J18 on the controller card front top of card Remove the paper tray Carefully place the MFP on its back with the bottom of the MFP facing you Remove the screw A beside the left pick tire Remove the sensor and its attached cable Re install the new sensor in the same orientation as the old The flag should be spring loaded against the leading edge of an advancing sheet Verify the cable is captured and away from the paper path Repair information 4 25 7003 XXX LVPS HVPS card assembly removal Note After installing the new power supply ensure that the correct firmware setting for the power supply is set See Power supply ID on page 3 4 1 Remove the cover extender if installed paper tray and the rear cover See Rear cover removal on page 4 5 for more information Remove two screws A one left of the power switch and the other at the opposite side of the panel Place the MFP onto its back with the rear and bottom of the MFP in view Remove the screws B securing the two foot brackets pope po B 5 Remove four screws C in the bottom of the metal cover 4 26 Service Manual 7003 XXX 6 Move the cover so the connecting cables can be unplugged 8 Remove the LVPS HVPS card and cover LVPS HVPS to controller card cable removal A 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on page 4 26 for more
75. ft cover upwards to disengage it from the scanner top cover 6 Remove the left side cover 4 4 Service Manual 7003 XXX Rear cover removal 1 Remove the upper and lower right side covers See Upper right side cover removal on page 4 8 for more information 2 Remove the left side cover See Left side cover removal on page 4 3 for more information 3 Remove the two screws A securing the cover le lut 4 Open the rear door rear exit tray Repair information 4 5 7003 XXX 5 Push and release the tabs B on both sides of the rear cover I 4 6 Service Manual 7003 XXX 6 While lifting the scanner lid up lift the rear cover unhook it from the scanner top and the frame at the bottom and remove Repair information 4 7 7003 XXX Upper right side cover removal 1 Remove the lower right side cover See Lower right side cover removal on page 4 10 2 Remove one screw A from the front and the two screws B on the rear side 3 Open the rear door output tray 4 8 Service Manual 7003 XXX 4 Swing the cover upwards and away from the MFP Repair information 4 9 7003 XXX Lower right side cover removal 1 Remove the screw A holding the lower right side cover 2 Release the latch B on the front of the lower right side cover 3 Swing the lower right side cover open 4 Lift the MFP up slightly and disengage the lower hinge 5 Disengage the uppe
76. ges are present replace the CCD If there are voltage irregularities replace the controller card Cold fuser service check Make sure the correct voltage lamp is installed The voltage rating is stamped on one of the lamp contacts FRU Action A Fuser AC cables LVPS HVPS Fuser If the fuser lamp comes on and a fuser failure light error code displays be sure the thermistor is contacting the hot roll and the thermistor cable is firmly seated in connector J15 on the controller card Check for excessive toner buildup on the surface of the thermistor Clean as necessary With the MFP unplugged disconnect the thermistor cable from J15 on the controller card Measure the resistance of the thermistor The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when thermistor reaches room temperature It may take 30 minutes to cool Replace the fuser assembly as necessary Cooling fan service check FRU Action Cooling fan Make sure the fan cable plug is properly seated at J19 controller card Turn the MFP off and disconnect the cooling fan cable from connector J19 on the controller card Turn the MFP on Within a few seconds the controller card assembly should apply between 24 V dc to pin 2 See Controller card on page 5 4 for more information If voltage is present and the fan is not turning replace the cooling fan If
77. he MFP is turned on B II ND ULNIS EE The function and scan quality LEDs illuminate for one second and then flash three times Loading is displayed on the operator panel CCD lamp illuminates The scanner performs a calibration The main motor runs momentarily The scanner CCD returns to the home position Close Door will be posted if the cover is open Any cartridge errors such as Defective Cartridge are posted Applicable maintenance messages are posted For example 80 Scheduled Maintenance Applicable toner low messages are posted The MFP displays Ready The function LED scan type LED and scan darkness LEDs illuminate Diagnostic information 2 1 7003 XXX Symptom tables POST symptom table These symptoms may appear during the POST Power on Self Test See Power On Reset POR sequence on page 2 1 for the sequence when the MFP is turned on POST symptom table Symptom Action The main motor cooling fan and fuser do not come on See Controller card service check on page 2 21 POST completes except lights do not come on See Operator panel service check on page 2 27 POST complete except display does not function See Operator panel service check on page 2 27 Main motor does not come on See Main motor service check on page 2 25 Black boxes appear on the display and the MFP fails to function Turn off the MFP wait ten seconds and
78. he printhead mirror motor to lock Possible causes for this error are Paper might be pre staged in the paper source tray Paper is picking too fast due to faulty paper feed assembly A defective input sensor 2 14 Service Manual Sub error codes Continued 7003 XXX First 6 bytes sub Possible error code data Explanation error xx can be any message value 84 xx 20 x1 The imaged page is not the expected page 200 06 x2 x12media size x2 media source Check the pass thru sensor to make sure it is operating properly If no problem is found it may still be necessary to try a new pass thru sensor 84 xx 22 xl This code indicates that the media activated the input sensor before the 200 08 x2 00 MFP EP was ready x1 leading edge of media state x2 trailing edge of media state 84 xx 23 xl The transfer servo never started 200 09 x2 x3 x1 media size x2 leading edge of media state x3 trailing edge state Possible causes Slow or missing main motor positional feedback Paper too fast to input sensor Gap too small on interpage servo 84 xx 26 This code indicates that media has activated the input sensor however 200 11 the printhead fell out of lock condition or expected a stable lock too soon The media may have also reached the input sensor early 84 00 2A Paper was detected at the manual feed sensor when it was not expected 200 12 Possible causes User insertion of p
79. he tube and flatten it out Place the sheet of light blue paper in the flatbed or ADF If the paper is going in the ADF Insert the paper with the curl down 9 Press Y 10 Use the Up or Down keys to scroll between A4 and letter 11 Press Y to print out a the test copy page The MFP returns to ready mode 12 Reenter diagnostics 13 Reenter the Registration menu and select the Scanner submenu item 14 Use the Up or Down keys to scroll to the FB Lt Mrgn or ADF Lft Mrgn submenu item Press to select the desired menu 15 Using the test copy printed earlier use the rulers on the right and left sides of the page to adjust your left margin 16 Use the up and down arrow keys to shift the left margin to its desired margin Pressing the Up key moves the margins to the left Pressing the Down key moves the margins to the right 17 Press Y to save the new setting 18 Scroll to Test Copy 19 Press Y 20 Use the Up and Down keys to scroll to A4 or Leter build 122 or later 21 Press Y Atest copy prints 22 Inspect the margins The scanner registration is properly set when the edges of the paper line up with 0 on all the test copy rulers 23 Repeat steps 12 to 22 until the correct registration values are set O ND oa pe ea Diagnostic aids 3 7 7003 XXX Flatbed Letter A4 0 Letter ADF 0 A4 ADF 8 Using the test copy page rulers to determine correct scanner registration with build 67 firmware The test copy s
80. heet contains rulers that are used to determine the correct margin position The following diagrams show where the margins for letter and A4 paper need to line up on the flatbed or ADF to determine correct scanner registration Correct letter and A4 flatbed registration Flatbed registration is correct when the left margin equals 0 for letter and A4 paper and the right margin equals O for letter and 15 for A4 Letter 0 10 20 30 40 50 60 60 50 40 30 20 10 Lis Correct ADF registration with letter paper The ADF registration for letter paper is correct when the left and right margins equal 0 The following illustration shows the correct registration pg A egg LU 10 20 30 40 50 60 60 50 40 30 20 10 Letter ADF 0 Correct ADF registration with A4 paper The ADF registration for letter paper is correct when the left margin equals 8 and right margin equals 8 The following illustration shows the correct registration img emg 10 20 30 40 50 60 60 50 40 30 20 10 A4 ADF 8 3 8 Service Manual 7003 XXX Scanner calibration The scanner calibration menu item is used to restore the scanner calibration values to their default settings To calibrate the scanner perform the following steps 1 2 3 ATM menu Use Up or Down to scroll to Scanner Calibration Press y to select Calibration from the diagnostics menu Press Y Th
81. hen the holder is unlatched 4 At the left side of the transfer roll squeeze the holder arms with the right hand while lifting with the left hand Stop when the left holder is unlatched 5 With a hand at each end lift the transfer roll out The springs should remain in place Reinstallation note Verify the springs are inserted into the bearings when re installing Repair information 4 33 7003 XXX Transport motor cable removal Remove the right cover See Upper right side cover removal on page 4 8 for more information Unplug the transport motor cable XPRT at J9 Remove the LVPS HVPS card assembly See LVPS HVPS card assembly removal on page 4 26 for more information Extract the cable through the side frame leaving it free at the opening above the LVPS HVPS Remove the fuser See Fuser removal on page 4 20 for more information Extract the cable A through the side frame leaving it free at the opening B above the LVPS HVPS one dem T Unplug the cable at the motor and install the new cable 4 34 Service Manual 7003 XXX Scanner ADF paper tray removal 1 Locate tabs A beneath the paper tray M i A MAAR TELE FS E A 2 Pull the tabs back and remove the paper tray from the ADF assembly Repair information 4 35 7003 XXX Scanner ADF top assembly removal Remove the ADF paper tray Go to Scanner ADF paper tray removal on page 4 35 Remove the ADF pick roll Go to
82. hen you make voltage readings always use frame ground unless another ground is specified See the wiring diagram in the back of the book for more information ADF service check FRU Action ADF Ensure that the proper paper size is being used in the ADF Are the paper guides on the ADF tray properly adjusted Inspect the ADF separator roll and ADF separator pad for wear If they are worn replace them If excessive jamming occurs at the white mylar sheet located at the bottom of the ADF unit replace the ADF unit Inspect the paper present and paper position sensors on the ADF Check for dirt in the sensors Clean if needed Check the flags on the sensor Are they able to move freely If the sensor flags are damaged replace the sensor assembly ADF card If the sensor flags are ok check to see if they are properly connected to the ADF card located in the ADF Replace sensor assembly if needed Controller card Make sure the ADF cable is securely connected to the ADF card and the controller card If the cable is properly connected perform the following checks Check the ADF cable for continuity Check pin 15 on controller card connector J3 for 5V Check pin 19 on controller card connector J3for 24V Pins 6 14 17 18 20 and 22 should be ground If voltages are present replace the ADF card If that does not fix the problem replace the ADF If replacing the ADF does not fix the problem replace the controll
83. hinge removal Open the ADF top cover 1 2 Remove the ADF pick roll assembly See Scanner ADF pick roll assembly removal on page 4 39 3 Remove the screw A that secures the pick roll hinge to the ADF top cover Note The cover is removed for illustrative purposes only 4 Remove the ADF pickroll hinge Repair information 4 41 7003 XXX Scanner ADF assembly removal 1 Remove the two screws A that secures the ADF assembly to the flatbed cover A 2 Open the ADF top cover 3 Remove the ADF paper tray assembly Go to Scanner ADF paper tray removal on page 4 35 4 Remove two screws B that secure the top of the ADF assembly 4 42 Service Manual 7003 XXX 5 Open the ADF assembly 6 Disconnect the ADF ground C and the ADF cable D Repair information 4 43 7003 XXX 7 Disconnect the screw E holding the ADF cable 8 Remove the two inner screws that secure the ADF to the flatbed cover 9 Remove the ADF assembly Note The scanner registration and calibration must be set after replacing the ADF assembly See page 3 8 and Scanner Registration on page 3 7 on 4 44 Service Manual 7003 XXX Scanner ADF cable removal 1 Remove rear cover See Rear cover removal on page 4 5 2 Disconnect the ADF cable from J3 on the controller card Repair information 4 45 7003 XXX 4 Remove the two screws B that secure the top of the ADF assembly 5 O
84. icrosoft Windows 2000 Server running Terminal Services Microsoft Windows 2000 Server running Terminal Services under Citrix MetaFrame Microsoft Windows 2000 Server running Terminal Services under Citrix MetaFrame XP 1 0 TM 4 8 Microsoft Windows XP Microsoft Windows Server 2003 Standard Edition Microsoft Windows Server 2003 Enterprise Edition Microsoft Windows Server 2003 running Terminal Server Microsoft Windows Server 2003 running Terminal Server with Citrix MetaFrame XP 1 0 Note Citrix MetaFrame applications are limited to printing only Connectivity and compatibility Attachments Standard USB 2 0 interface X340 X340n and X342n Fax Modem X340 X340n and X342n 10 100 Base TX X340n and X342n Ethernet connectivity is provided by an internal USB 2 0 daughtercard Supported external network connections Lexmark N4000e ethernet 10Base 100BaseTX Lexmark N4050e wireless 802 11g Lexmark wireless 802 11g print server Fonts Fonts options PCL scalable 12 PCL bitmap 1 Note There is no font card support 1 2 Service Manual 7003 XXX Media trays and supply capacity Item 7003 100 7003 050 7003 110 e Lexmark X340 Lexmark X340n Lexmark X342n Available input trays 250 sheet tray v v v Single sheet manual v v v feeder 550 sheet optional drawer v v v Toner and photoconductor Toner cartridge y
85. ield 1 500 pages X 340 starter toner cartridge 2500 pages X 342n starter toner cartridge 2500 pages X340 X340n and X342n replacement cartridge 6000 pages X342 replacement cartridge PC kit yield 30 000 pages Photoconductor yield based on approximately 5 coverage of pages General information 1 3 7003 XXX Types of print media Ensure trays are properly loaded Never mix media types within a tray Source Sizes Types Weight Input capacity sheets Tray 1 A49 A5 JIS B5 Plain paper 60 90 g m 250 paper letter legal transparencies paper 16 24 lb 50 labels 250 sheet tray executive folio labels 50 transparencies statement Tray 2 A49 A5 JIS B5 Plain paper 60 163 g m 550 paper 550 sheet letter legal transparencies paper 16 43 Ib 50 labels 550 sheet executive folio labels 50 transparencies statement card stock Manual feeder A49 A5 JIS B5 Plain paper 60 163 g m 1 sheet letter legal transparencies paper 16 43 Ib executive folio labels card stock statement 7 9 10 DL C5 B5 other Envelopes Dual web integrated or vinyl labels are not supported PCard stock up to 90 Index Short grain is recommended Maximum and minimum sizes for other envelopes are 98 4 x 162 mm to 176 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in d The paper size must be set to A4 in the Size Type menu item and on the driver to avoid
86. in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design and MarkNet are trademarks of Lexmark International Inc registered in the United States and or other countries PCL O is a registered trademark of the Hewlett Packard Company All other trademarks are the property of their respective owners O 2006 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense P N 12G9623 7003 XXX Table of contents Notices and safety information oooocconnccnnnn eee vii Laser notice ug age EELER A deals AA DE wee dane DE RR EE RA eee RO ORA ana vii Safety ln TEE xi FIBISUB Live wad ee RR AO RE Tere Vac EE ee de dabo xiv CONVENTIONS ssa ARX RERO ORR HERS SUR EE xiv General information MP HR 1 1 Maintenance approach solus cee tal va so
87. information 2 Remove the controller card cover See Controller card removal on page 4 13 for more information 3 Unplug the cable at J7 on the controller card and extract the cable Note The card may not have to be completely removed to disconnect the cable Repair information 4 27 7003 XXX Manual feed clutch assembly removal 1 Remove the left side cover See Left side cover removal on page 4 3 2 Place the MFP on its right side Protect the cover from being marred 3 Remove the four screws A in the gear train metal cover 5 Remove the screw C and lever pawl 6 Remove the clutch assembly If the pieces come apart they can be easily reassembled if necessary 4 28 Service Manual 7003 XXX Network card removal Remove lower right side cover Go to Lower right side cover removal on page 4 10 Remove the card cage Go to Card cage removal on page 4 12 Disconnect the ground wire connecting the network card to the controller card Remove the screw that secures the network card to the rear plate on the MFP frame Note When reattaching the network card attach the card to the rear plate and stand off before inserting the 4 connecting pins into J44 on the controller card E 5 Carefully remove the network card from the MFP Repair information 4 29 7003 XXX Operator panel assembly removal 1 Remove the operator panel overlay 3 Lift the operator panel assembly up a
88. isos sobre el laser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos laser de Clase 1 establecidos en el subcap tulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los demas paises reune todas las condiciones expuestas en la norma IEC 60825 1 para productos laser de Clase 1 Los productos laser de Clase no se consideran peligrosos La impresora contiene en su interior un laser de Clase Illb 3b de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora estan disefiados de forma que ninguna persona pueda verse afectada por ningun tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declarac o sobre Laser A impressora esta certificada nos E UA em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcapitulo J para a Classe 1 de produtos laser Em outros locais esta certificada como um produto laser da Classe I em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe nao sao considerados perigosos Internamente a impressora cont m um produto laser da Classe IIIb 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora l
89. lays Diagnostic information 2 13 7003 XXX Values In the table below the values for common variables are listed below media source 10 Multipurpose tray MPT 11 Tray 1 12 Tray 2 13 Tray 3 80 Duplex unit media size 1 Letter 2 Legal 3 B5 4 A4 5 Executive 6 A5 7 Custom size 9 7 in envelope A 9 Envelope B 10 Envelope C 8 661 in Envelope D C5 Envelope E B5 Envelope F Legal envelope Sub error codes First 6 bytes sub Possible error code data Explanation error xx can be any message value Paper jam around input sensor 200 00 84 xx 02 x1 Paper is over the input sensor too long 200 01 x2 x12media size x2 source Possible causes are Multi sheet feeding Paper size is not the same as expected The media feeding from the source is slipping or media is slipping before exiting the input sensor 84 xx 00 xl This code indicates that the input sensor is still actuated from the first 200 02 x2 x3 sheet and the second sheet is ready to arrive at the sensor x12media size x2 media source Check the MFP input sensor and flag for correct operation The flag should operate freely Check for debris in the area of the input sensor Check the area of the transfer roll and input to the fuser for anything that might cause the paper to remain over the input sensor 84 xx 05 xl There was media at the input sensor too early There was not enough 200 04 time between printhead start and t
90. ly is installed properly Unexpected characters print or characters are missing Ensure correct MFP driver is being used Reset MFP to user default settings Restore factory defaults Make sure the USB cable is firmly plugged in at the back of the MER Jobs are not printing and MFP display shows an error message Make sure the print cartridge assembly is installed properly Make sure the MFP top cover is closed 2 36 Service Manual 7003 XXX Scan quality service checks Image unclear Problem Action Scanner not properly calibrated Perform scanner calibration Go to on page 3 8 Dirt on flatbed glass or calibration Clean glass with isopropyl alcohol reference plate Black page If the MFP can print normal pages from the host PC see CCD service check on page 2 20 Lamp too dark Perform CCD service check See CCD service check on page 2 20 Scanner not properly registered Perform scanner registration in diagnostics Go to Scanner Registration on page 3 7 Scanner not performing multipage The WIA driver cannot multipage scan by default Set the driver scans for multipage or use a TWAIN driver 75 dpi images shift to left when Download EC1 network daughtercard update scanning to the network Irregular movement Problem Action Flatbed motor failure Perform CCD service check See CC
91. mage density horizontally across page FRU Action PC Kit not a FRU The charge roll may have an unbalanced pressure against the photoconductor PC drum Try anew PC Kit Transfer roll Check the springs in the left and right transfer roll bearings The bearing assemblies should support the transfer roll applying even pressure to the PC drum Replace the transfer roll assembly if the springs or bearing show signs of damage or fatigue Inspect the transfer roll for signs of wear damage or contamination Replace as necessary Poor fusing of image FRU Action Paper not a FRU Make sure recommended paper is being used Check the media type and texture settings on the MFP and in the driver Fuser The fuser may not be operating at the proper temperature to fuse the toner to the paper See Fuser service check on page 2 23 for more information 2 32 Service Manual 7003 XXX Light print FRU Action Toner cartridge not a FRU Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge is not low on toner If the problem continues install a new toner cartridge Recheck condition before replacing PC Kit if necessary Check the transfer roll for signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Verify the high voltage cable is plugged into the LVPS HVPS If all components appear
92. mains replace the CCD unit 944 Scanner Lamp error Restart the MFP Verify that the lamp is not illuminating during the startup See CCD service check on page 2 20 948 Fax Storage There is an unrecoverable problem with the flash file system used for fax storage 953 NVRAM Failure Replace the controller card card is bad 960 RAM soldered on the Indicates a DRAM Memory Error on the controller card Replace the controller card Non 9xx service errors Error Description Action Scanner Locked Scanner CC D module is Lift flatbed cover and move the sliding switch located to Unlock Scanner locked the left of the flatbed to the unlocked position Open ADF cover Paper jammed in the Remove the paper from the ADF If this does not remedy Remove Paper ADF module the problem see ADF service check on page 2 19 2 8 Service Manual Paper jam messages 7003 XXX Repeating jams or jam messages can be caused by any of the following e Faulty pick solenoids or worn cams of the solenoids e Faulty flags or springs e Worn backup rollers at the reference guide e Improperly adjusted reference guide e Debris in the paper path Paper not of the specified length Note For more information see Paperpath sensor service check on page 2 28 Paper jam messages Message Explanation 200 Paper Jam Remove Cartridge The input sensor
93. me 7 11 how to use 7 1 options 7 10 scanner scanner 7 5 post symptoms 2 2 power on reset POR 2 1 power on self test POST 2 2 print media types 1 4 print quality problems solving 2 34 print speed 1 1 printer taking offline with Stop button 2 5 printhead removal 4 32 printing menus 3 1 R rear cover removal 4 5 removals autocompensator clutch 4 23 card cage 4 12 controller card 4 13 cover open sensor 4 15 covers extender 4 2 front access 4 2 left side 4 3 rear 4 5 right side 4 8 top 4 11 developer drive coupling assembly 4 16 exit sensor 4 17 fan 4 18 feed rollers 4 19 fuser 4 20 fuser idle gear links 4 21 fuser power cable 4 22 input roller clutch and lever 4 23 input sensor 1 4 24 input sensor 2 manual feed 4 25 lower right side cover 4 10 LVPS HVPS card assembly 4 26 LVPS HVPS to controller card cable 4 27 manual feed clutch assembly 4 28 paper exit guide asm 4 31 printhead 4 32 scanner ADF assembly 4 42 ADF cable 4 45 ADF pick roll assembly 4 39 ADF pick roll hinge 4 41 ADF separator pad 4 38 ADF top cover 4 38 CCD assembly 4 49 7003 XXX flatbed cover 4 48 modem card 4 54 modem speaker assembly 4 55 operator panel assembly 4 30 scanner base assembly 4 51 top 4 48 transfer roll 4 33 S safety information ii Xi scan quality service checks 2 37 scanner quality service checks 2 37 image unclear 2 37 irregular movement 2 37 no image 2 37 scanner assembly removal 4 51 Scanner specifica
94. moval 4 25 J Job setup buttons 2 4 L left side cover removal 4 3 locations 5 1 ADF 5 2 controller card 5 4 controller card connections 5 5 controller card pin assignments 5 8 front view 5 1 modem card 5 6 power supply board 5 3 power supply board connections 5 3 rear view 5 1 wiring diagram 5 7 Lower right side cover removal 4 10 LVPS HVPS card assembly l 2 Service Manual removal 4 26 LVPS HVPS to controller card cable removal 4 27 maintenance approach 1 1 manual feed clutch assembly 4 28 input sensor 2 4 25 print media types and sizes 1 4 manual feed clutch removal 4 28 Media trays and supply capacity 1 3 memory 1 1 Menu button 2 5 menus printing 3 1 X340 X342n diagnostics menu 3 2 messages paper jam messages 2 9 service error codes 2 7 user attendance messages 2 10 MFP specifications 1 1 connectivity and compatibility 1 2 fonts 1 2 memory 1 1 minimum clearance requirements 1 1 print speed 1 1 trays and supply capacities 1 3 types of print media 1 4 mfp symptoms 2 2 minimum clearance requirements 1 1 Mode selection 2 4 modem card removal 4 54 modem speaker assembly removal 4 55 Multi purpose job setup buttons 2 5 N Navigation keys 2 5 O operator panel buttons 2 4 service check 2 27 operator panel assembly removal 4 30 P paper exit guide assembly removal 4 31 paper jams 2 9 tips on preventing 1 6 parts catalog covers 7 2 covers 7 3 electronics 7 8 electronics 7 9 frame 7 10 fra
95. n on page 3 6 and Go to on page 3 8 Also the model type must be set in the diagnostics menu Go to Printer Model on page 3 4 4 14 Service Manual 7003 XXX Cover open sensor removal 1 Open the lower right side cover 2 Remove the toroid from the group of cables located at the top of the controller card 3 Disconnect the cover open switch at J13 on the controller card and extract the cable 4 Use a small Phillips screwdriver to remove the screw A that secures the sensor to the printer frame 5 Slide the sensor from the positioning post Repair information 4 15 7003 XXX Developer drive coupling assembly removal 1 Remove the left side cover See Left side cover removal on page 4 3 2 Carefully place the MFP on its right side Protect the cover from marring 3 Remove four screws A in the gear train metal cover 4 Remove the gear train metal cover 5 Remove the conical spring B and the developer drive coupling assembly C 4 16 Service Manual 7003 XXX Exit sensor removal on the fuser 1 Remove the paper exit guide assembly See Paper exit guide assembly removal on page 4 31 for more information 2 Unplug the exit sensor at J10 on the controller card 3 Push the shaft A to the right using your right thumb against the inside gear surface and left index finger against the opposite end of the shaft Warning There will be some lubricant on the gear and shaft
96. n page 2 29 Main motor noisy or does not move See Main motor service check on page 2 25 Paper never picks See Paper never picks on page 2 29 Paper feeds continuously See Paper picks during POST and or continuously on page 2 29 Skewed paper Printhead misalignment results in skewed horizontal lines but a consistent margin top to bottom of page Paper feed misalignment results in entire image rotated on the paper See Paper feed service checks on page 2 29 Paper wrinkled or bent See Paper trees wrinkles stacks poorly or curls on page 2 30 Top cover will not close See Controller card service check on page 2 21 Operator panel button does not respond See Operator panel service check on page 2 27 or Controller card service check on page 2 21 Operator panel light does not light or is very dim See Controller card service check on page 2 21 Fan noisy or not working See Cooling fan service check on page 2 20 Dead machine no power See Dead machine service check on page 2 22 Paper does not feed into the ADF See ADF service check on page 2 19 MFP produces a black page when copying a document See CCD service check on page 2 20 Paper jams in ADF See ADF service check on page 2 19 False Open ADF Cover Remove Paper See ADF service check on page
97. nd gently pull it away from the scanner top 4 30 Service Manual 7003 XXX 4 Disconnect the operator panel cable 5 Remove the operator panel assembly Paper exit guide assembly removal 1 Remove the rear cover See Rear cover removal on page 4 5 for more information 2 Remove the three screws A securing the exit guide 3 Remove the paper exit guide assembly Reinstallation note It may be necessary to rotate the gears to mesh with the fuser and drive gear Repair information 4 31 7003 XXX Printhead removal 1 Remove the top cover See Top cover removal on page 4 11 for more information 2 Remove the toroid from the group of cables at the top of the controller card 3 Unplug the printhead cables at locations J11 and J12 on the controller card and on the printhead 4 Remove three screws A that secure the printhead to the cross brace and lift the printhead out Note Notice the alignment of the printhead at each screw before removing the screws Note Printer registration must be set after replacing the printhead See Go to Registration on page 3 6 4 32 Service Manual 7003 XXX Transfer roll removal Note Handle the transfer roll as little as possible 1 Open the front access cover 2 Place a sheet of paper around the transfer roll to protect it 3 At the right side of the transfer roll squeeze the holder arms with the left hand while lifting with the right Stop w
98. nd scan quality LEDs illuminate for one second and then flash three times 2 Loading is displayed on the operator panel 3 The CCD illuminates and the scanner performs a calibration 4 The drive motor runs 5 The scanner CCD returns to the home position 6 Error messages are displayed if applicable 7 The MFP cycles down into standby mode ready Ready is displayed on the operator panel If immediately following power on the operator panel lights are active but the MFP does not go through steps 1 and 2 above replace the controller card assembly Diagnostic information 2 21 7003 XXX Cover interlock switch service check Note Make sure a print cartridge assembly is installed and the cover closes all the way engaging the cover open switch lever FRU Action Cover interlock switch Disconnect the cover interlock cable from the controller card at J13 Verify continuity between cable pin 1 and pin 2 with the door closed but not open Verify continuity between cable pin 1 and pin 3 with the door open but not closed f either fail continuity replace the cover interlock switch f both pass continuity turn the MFP on and verify 5 V dc on pin 2 at J13 on the controller card Verify pins 1 and 3 are ground f voltage or ground is not present see Controller card service check on page 2 21 for more information e SHORT between pins 2 and 3 whether the door is open or closed Replace the cover i
99. nterlock switch if faulty Dead machine service check 100 V ac volts alternating current 127 V ac for the 110 V MFP CAUTIONCheck the AC line voltage The voltage should be within the following limits A e 200 V ac 240 V ac for the 220 V MFP FRU Action Unplug the MFP and chech the fuses on the LVPS HVPS board for continuity If open replace the LVPS HVPS board If fuse opens again see LVPS HVPS service check on page 2 25 for more information LVPS HVPS If not open unplug the cables at CN102 and CN201 fuser and controller card respectively Plug LVPS HVPS board to source and turn switch on Verify 24 V dc on pins 9 and 10 at connector CN201 Verify line voltage 110 or 220 Vac across pins 1 and 2 of CN102 f either voltage is not correct replace the LVPS HVPS board f both voltages are correct check the controller card See Controller card service check on page 2 21 for more information Verify grounds 2 22 Service Manual 7003 XXX Fax quality service check Diagnosing fax problems Problem Solution No dial tone See Modem service check on page 2 26 Ring tone volume for incoming faxes too low Replace controller card Document does not feed in the ADF See ADF service check on page 2 19 Lines on documents sent out Check the flatoed glass for marks or scratches SCVERR facdata c 25 is displayed when Break the job up into multi
100. on a request for information will be displayed on the panel Stop Press Stop at the Ready Busy or Waiting message to temporarily take the MFP offline The message changes to Not Ready No data is lost All settings associated with the currently active mode or job are set to default Diagnostic information 2 5 7003 XXX Using the MFP menus 2 6 Service Manual Reports Print Menus Demo Page Network Setup Fax Call Log FaxJob Log Phonebook Copy Defaults Darkness Content Number Scale Collate Paper Source Paper Saver Network Setup Enable DHCP IP Address Netmask Gateway Fax Defaults Content Original Size Darkness Rings Distinct Ring Redials Redial Wait Paper Source Speaker Volume Prefix ECM Station ID Machine Setup Language Country Date Format Clock Format Set Date Set Time Mode Timeout Key Beep Toner Alarm Audible Alarm Power Saver Toner Darkness Fax Advanced Auto Answer Behind PABX Dial Method Fax Fwd Fax Footer Auto Reduce Confirmation Calr ID Ptrn Auto Prt Rpt Paper Setup Size Type Tray Link Paper Texture Paper Weight Messages and error codes Service error codes 7003 XXX Service error codes are generally non recoverable except in an intermittent condition when you can POR the MFP to temporarily recover from the error condition Service error codes 9xx Error Description Action 900 Servic
101. or table symptom tables and service checks used to isolate failing field replaceable units FRUs Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems Repair information provides instructions for making printer adjustments and removing and installing FRUs Connector locations uses illustrations to identify the connector locations and test points on the printer Preventive maintenance contains the lubrication specifications and recommendations to prevent problems Parts catalog contains illustrations and part numbers for individual FRUs Conventions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software There are several types of caution statements CAUTION A caution identifies something that might cause a servicer harm CAUTION This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task gt gt D CAUTION This type of caution indicates a hot surface This type of caution indicates a tipping hazard CAUTION XiV Service Manual 1 General information 7003 XXX The Lexmark X340 X340n and X342n are MFPs that combine print scan copy e mail and fax f
102. ove the two screws B from the lower corners of the fuser B 5 Slide the fuser out far enough to expose and disconnect the AC cable connections 6 Extract the fuser power cable 4 22 Service Manual 7003 XXX Input roller clutch and lever removal autocompensator clutch 1 Remove the left side cover See Left side cover removal on page 4 3 2 Place the MFP on its right side Protect the cover from being marred 3 Remove four screws A in the gear train metal cover B 5 Remove the screw and lever pawl C 6 Remove the clutch assembly If the pieces come apart they can be easily reassembled if necessary Repair information 4 23 7003 XXX Input sensor 1 removal Remove the right side cover See Upper right side cover removal on page 4 8 for more information Disconnect the sensor cable at J20 on the controller card front near top of card Carefully place the MFP on its back Using a small shank screwdriver remove the screw A behind the ACM auto compensator pivot that holds the paper sensor in place pon 5 Remove the sensor and the attached cable flag and spring 6 Re install the sensor so that the flag is spring loaded against the pages as it advances in its path 7 Verify the cable is captured and out of the paper path 4 24 Service Manual 7003 XXX Input sensor 2 manual feed removal Pim Open the right side cover See Upper right side cover removal on page 4 8
103. p mrgn Press V Use Up and Down to adjust the margin Press Y to save the margin setting 3 6 Service Manual 7003 XXX 9 Print a skew page to check the margins The arrow on the top margin should be fully visible 10 Repeat steps 1 through 9 for Left Mrgn and Bottom Mrgn Note The margins for the top left and bottom are properly set when the arrows on the four arrows are fully visible Scanner Registration Go to the Reports menu and print a menu page If the firmware version is build 67 follow the procedure below but use use the guidelines shown in Using the test copy page rulers to determine correct scanner registration with build 67 firmware on page 3 8 to set the scanner registration Contact your second level support to obtain the latest firmware build If the firmware is build 112 or later follow steps 1 through 19 only The scanner registration function is used to set the left margin on the ADF and flatbed The top right and bottom margins are set automatically when the left margin is set To set the registration perform the following steps In the diagnostics menu use the Up or Down keys to scroll to the Registration menu item Press D to select the Registration menu item from the diagnostics menu Use the Up or Down keys to scroll to the Scanner submenu item Press D to select Scanner Test Copy is the default menu item Press Y If you are using the paper supplied with the service part remove it from t
104. page 3 4 X340 X340n X 342n POWER SUPPLY ID Go to Power supply ID on page 3 4 110v 220v COUNT RESET Page Count Go to Page Count on page 3 4 Print Copy Fax Total Fax Usage Go to Fax Usage on page 3 5 Sent Received Scan Usage Go to Scan Usage on page 3 5 Copy Fax Local Total Flatbed Total ADF NETWORK MENU Go to Network menu on page 3 5 Print Debug Force Speed NVRAM Reset REGISTRATION Printer Registration Go to Printer Registration on page 3 6 Skew Page Top Margin Left Margin Bottom Margin Scanner Registration Go to Scanner Registration on page 3 7 Test Copy ADF Registration Flatbed Registration 3 2 Service Manual 7003 XXX SCANNER CALIBRATION Go to on page 3 8 Restore Default ATM MENU Go to ATM menu on page 3 9 Do not change these settings FAX SETTINGS Go to Fax settings on page 3 9 Fax Modulations Detect EOLs Autoprint T30 Log Print T30 Log Print CND Log Print Stack Info Station ID Faxtrace Mask Print User Settings Right Margin HOMOLOGATION SETTINGS Go to Homologation settings on page 3 11 Do not change these settings UTILITIES Go to Utilities on page 3 11 Reset System Menu Defaults Reset System
105. paper source following a repair action The following table is an aid to find a problem with a cable connection Error or message Condition Check if cable is required to connectio Connector name and description unplugged obtain error nat No backlight and POST No power J7 HVPS LVPS low voltage power supply no text on the delivered to operator panel controller card No backlight no POST J5 OP PANEL operator panel GES operator Go to Dead machine service check on page 2 22 917 POST J19 FAN 924 01 POST J15 TH1 thermistor 929 Print multiple J18 MPF SENSOR multipurpose feeder sensor and pages toner sensor 931 POST J12 LSU laser printhead 935 POST J11 MMTR mirror motor 936 POST J9 MAIN MOTOR transport motor 940 POST J13 LVPS low voltage power supply control Front Cover POST J13 CO cover open switch Open Pls close cover Load MP Feeder Pick paper from J101 SOL multipurpose feeder solenoid MPF Paper Empty Pick paper from J101 SOL paperfeed solenoid Pls add paper SE 31 05 Missing POST J14 SC smart chip or invalid print cartridge Unlock Scanner POST J4 CCD Scanner Lock 2 18 Service Manual 7003 XXX Service checks Service checks which involve measuring voltages on the LVPS HVPS low voltage power supply high voltage power supply board should be performed with the MFP positioned on its back side Note W
106. pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe I Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe Illb 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanom tres L imprimante et son syst me laser sont con us pour impossible dans des conditions normales d utilisation d entretien par l utilisateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe ID 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 Notices and safety information vii 7003 XXX Av
107. pen the ADF assembly 4 46 Service Manual 7003 XXX 6 Disconnect the ground C and ADF cable D E 8 Carefully remove the ADF cable from the ADF assembly Repair information 4 47 7003 XXX Scanner flatbed cover removal 1 Remove the rear cover See Rear cover removal on page 4 5 2 Disconnect the ADF cable from J3 on the controller card gt 3 Lift and remove the flatbed cover from the MFP Scanner top removal Remove rear cover See Rear cover removal on page 4 5 Open the lower right cover and disconnect the ADF cable from J3 on the controller card Remove flatbed cover Remove operator panel Go to Operator panel assembly removal on page 4 30 Remove three screws A on the front of the scanner top mp omi 6 Remove two screws B located on the rear of the scanner top 7 Remove the scanner top 4 48 Service Manual 7003 XXX Scanner CCD assembly removal 1 Remove the scanner top See Scanner top removal on page 4 48 2 Carefully remove the 18 and 20 pin ribbon cables A from the CCD A 3 Gently remove the geared belt from the CCD Note Be careful to avoid touching the lamp in the CCD Repair information 4 49 7003 XXX 4 Remove the screw B that secures the guide rod retainer 5 Remove the guide rod retainer 6 Lift the guide rod and slide the CCD off the guide rod Note The scanner registration and calibration must be set afte
108. ple jobs leess than 254 pages faxing a job larger than254 pages Some words on an incoming fax are stretched Fax machine sending the fax had a temporary jam Fax quality low erratic performance Update firmware to build 115 FAX INITIAL FAIL is displayed Inspect the modem cable Replace the modem cable if needed Note Some fax quality issues might be scanner related See Scan quality service checks on page 2 37 Fuser service check When toner is partially fused to the paper it is usually caused by low fuser temperature Note Improper fusing can result from incorrect media settings in the driver or on the MFP Check those settings before servicing the fuser Note Make sure the correct voltage fuser is being used on the MFP Warning Avoid handling the lamp as much as possible as it is easily broken Be careful not to touch the glass housing with bare hands because skin acids can weaken the glass The lamp is not a service part The line voltage to the MFP must be within the following limits e 100 V ac 127 V ac for the 110 V model MFP e 200 V ac 240 V ac for the 220 V model MFP Turn the MFP off and wait a few minutes for the fuser lamp to cool Turn the MFP on and observe the lamp turning on during POST You can see the light from the lamp by opening the left side cover and observing the upper OG opening through which the fuser power cables pass Diagnostic information 2 23 7003 XXX Fuser se
109. pose and disconnect the AC cable connections 5 To disconnect the fuser power cables slide the insulation B back to expose the connectors Press the tang C on the connector to disconnect the cable connector 6 Remove the fuser Avoid damaging the insulation on the exit sensor and thermistor cables Note Be sure to slide the insulation back in place after reconnecting the cables 4 20 Service Manual 7003 XXX Fuser idle gear links removal Remove the front access cover See Front access cover removal on page 4 2 for more information Remove the left side cover See Left side cover removal on page 4 3 Place MFP on its right side Protect the cover from being marred Remove the four screws A securing the gear train cover RONA 5 Remove the gear train cover 6 Grasp the rear link with your index fingers and thumb on each side of the shaft and unsnap the link B from the shaft 7 Disconnect front link from coupler and remove links Repair information 4 21 7003 XXX Fuser power cable removal A 1 Remove the LVPS HVPS card See LVPS HVPS card assembly removal on page 4 26 for more information Note The cable can be reached vvithout fully removing the card 2 Remove the rear cover See Rear cover removal on page 4 5 for more information 3 Remove the exit guide assembly See Paper exit guide assembly removal on page 4 31 for more information 4 Rem
110. pping printer 2 5 U user attendance messages 2 10 Using the MFP menus 2 6 LA Service Manual 7003 XXX Part number index P N 12A2405 40X0270 40X0271 40X0274 40X0275 40X0276 40X0277 40X0278 40X0279 40X0280 40X0281 40X0282 40X0287 40X0288 40X0289 40X0296 40X1300 40X1301 40X1302 40X1303 40X1319 40X1323 40X1324 40X1325 40X1326 40X1328 40X1329 40X1330 40X1331 40X1332 40X1333 40X1333 40X1333 40X1333 40X1333 40X1334 40X1337 40X1338 40X1353 40X1354 40X1354 40X1355 40X2400 40X2401 40X2402 40X2404 40X2405 40X2406 40X2407 40X2408 40X2409 40X2410 40X2411 40X2412 Description Page USB cable packaged ee a mem ee mem em eee mem emma 7 12 Power cord 1 77M straight Japan 7 12 Power cord 6 foot United Kingdom 7 12 Power cord 6 foot Switzerland 7 12 Power cord 6 foot straight Israel 7 12 Power cord 6 foot South Africa 7 12 Power cord 6 foot straight Brazil 7 12 Power cord 6 foot straight Europe and others 7 12 Power cord 6 foot straight Danish 7 12 Power cord 1 77M
111. r 3 Green black red J18 MPF Manual feed 3 Red purple black sensor J5 Operator 22 12 red 10 white panel J1 FB Flatbed 18 Ribbon cable J4 CCD CCD 22 Ribbon cable J3 ADF ADF motor 21 Cable sensors J69 FAX Modem 30 30 White board J10 EXIT Exit sensor 3 Red blue black J19 Fan Fan 3 Black red white J15 TH1 Thermistor 2 2 black J13 CO Cover open 3 Yellow red black sensor J12 LSU Printhead 10 Red orange green white blue black yellow grey purple J11 MM Mirror motor 5 Red orange green grey yellow J2 USB USB to PC 4 Cable to host PC J44 NET er 0 Card mounts directly to the controller card Note Controller card pin assignments on page 5 8 for voltage and signal information for connections J3 J69 J5 J1 and J4 5 5 Locations and connections 7003 XXX Modem card Conn Connects to wires Wire colors J69 Controller card 30 White J70 Phone N A N A 5 6 Service Manual 7003 XXX iagram d iring VV See the fold out wiring diagram in the back of this book for a large view Note L um bed p NI gt oooo ELENA 3 ver Sal El i vor anoqe erste DIS De A10MI9N Se CE h gen OO ar T ELF
112. r circuit 925 Fuser Error Replace fuser with the correct fuser See Fuser removal on Incorrect fuser lamp is page 4 20 installed 927 Fan Error Replace the fan See Fan removal on page 4 18 Fan is stalling Diagnostic information 2 7 7003 XXX Service error codes 9xx Continued Error Description Action 929 Toner Sensor The toner sensor is not operating properly the developer drive assembly is not operating properly or the toner cartridge is defective See Toner sensor service check on page 2 38 first hsync 931 Printhead Error no Check for unplugged printhead J12 on the controller card faulty cabling or faulty printhead 932 Printhead lost hsyncs Replace the printhead 934 Printhead mirror motor lost lock Replace the printhead 935 Printhead mirror motor unable to reach operating speed Faulty printhead cabling or connector 936 Transport motor initial lock failure Indicates a problem with the main drive motor or a jam occurred during the motor ramp up to speed lock 937 Transport motor lost Faulty motor or a jam occurred after motor ramp up to speed Possible problem with the main drive 941 Scanner AFE R W Error for scanner Replace the controller card 942 Scanner Home sensor error See CCD service check on page 2 20 943 Scanner Motor stall Restart the MFP If the problem re
113. r hinge 6 Remove the lower right cover 4 10 Service Manual 7003 XXX Top cover removal 1 Remove the scanner assembly See Scanner base assembly removal on page 4 51 2 Remove four screws A that secure the top cover to the printer frame 4 Lift and remove the top cover Repair information 4 11 7003 XXX Card cage removal 1 Remove lower right cover Go to Lower right side cover removal on page 4 10 2 Remove screw A securing the card cage to the frame pom NS I dr Sh 4 12 Service Manual 7003 XXX Controller card removal Warning Always touch a ground before touching the card Warning Handle the card by the edges 1 Remove the upper right cover See Upper right side cover removal on page 4 8 2 Remove the card cage See Card cage removal on page 4 12 3 Remove snap on toroid holding the cables at the top of the controller card 4 Disconnect all the cables to the controller card 5 Remove the network card X340n and X342n only Go to Network card removal on page 4 29 6 Remove the screw A securing the USB port to the frame at the back of the MFP Repair information 4 13 7003 XXX 7 Remove four screws B that secure the controller card to the metal side frame 8 Carefully lift the card and remove Note The scanner registration and calibration as well as printer registration must be set after replacing the controller card Go to Registratio
114. r replacing the CCD assembly See page 3 8 and Scanner Registration on page 3 7 on Note If the CCD assembly has a mylar shield remove the shield from the old CCD and install it on the new CCD assembly 4 50 Service Manual 7003 XXX Scanner base assembly removal 1 Remove rear cover See Rear cover removal on page 4 5 2 Remove the modem card See Modem card removal on page 4 54 3 Disconnect the operator panel cable A from J5 on the controller card 4 Disconnect the 18 and 22 pin ribbon cables B from connectors J1 and J4 on the controller card 5 Disconnect the ADF cable from connector J3 on the controller card 6 Remove the modem card See Modem card removal on page 4 54 Repair information 4 51 7003 XXX 7 Remove two screws C on the right side of the MFP that attach the scanner unit to the printer base Do not discard the screws 8 Locate the two pins D on the left side of the MFP that attach the scanner unit to the printer base Do not discard the pins I 4 52 Service Manual 7003 XXX 9 Pull the plastic retaining tab back place a flat blade screwdriver in the notch on the metal pin 10 Remove the pin from the base 11 Repeat steps 8 and 9 for the second pin 12 Lift the scanner assembly from the printer base Repair information 4 53 7003 XXX Modem card removal 1 Remove upper right cover See Upper right side cover removal on page 4
115. re programmed shortcuts Shift Gain access to shortcuts 6 10 2 4 Service Manual 7003 XXX Button Function Display panel 2 X 16 character backlit LCD DBCS capable Navigation Use the navigation buttons to navigate the MFP administrative menus keys Press to navigate up the current active menu Press v to navigate down the current active menu Press Y to select the currently displayed menu or activate the currently displayed menu item Back Press e to return to the previous menu level or to the ready state Menu Press Menu to take the MFP out of the ready state When Menu is pressed the administrative menu is displayed Alphanumeric keys The alphanumeric keys are used to enter numbers and special characters e g or and or letters Multi purpose Press the Content button to select the type of content being faxed or copied Photos job setup Mixed and Text are the available selections punong Press the Darkness button to set the lightness or darkness of a copy or fax Start Press Start to Initiate a copy fax or scan job Clear some operator panel messages Resume printing after loading media and clearing paper jams Exit Power Saver If you have changed MFP settings from the operator panel menus press Start before sending a job to print The MFP must display Ready for jobs to print If any additional information needs to be specified to start a functi
116. resent sensor See ADF service check on page 2 19 291 Scanner Jam Paper in the ADF is covering the paper present and paper path sensors See ADF service check on page 2 19 292 Scanner Jam Paper in the ADF is covering the paper path sensor See ADF service check on page 2 19 Diagnostic information 2 9 7003 XXX User attendance messages Printer specific user attendance messages Message Explanation Change lt source gt lt type gt lt s1ze gt This message displays when none of the MFP input sources contain the size and or type of media requested by the current print job The following actions may be taken e Press Y Start or the 1 digit to clear the message and continue printing Note Clearing the message this way will change the input source size and type stored in NVRAM to the type specified in the prompt Press the 2 digit The MFP will process the job using the media currently installed in the input device Check Tray x Connection Tray x Tray 2 This messages displays for the following conditions The specified device may have been removed from the MFP possibly to clear a paper jam or to uninstall the option The option may be attached to the MFP but a communications problem may prevent the MFP from detecting the option For example there may be a poor connection or a hardware failure The following actions may be taken If the option wa
117. rizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a poss vel presen a de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de come ar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Service Manual Informaci de Seguretat A re 7003 XXX La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components especifics El fabricant no es fa responsable de les questions de seguretat si s utilitzen peces de recanvi no autoritzades La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients gt o E o Di DU gt a Cd a rH rio con 2 ola cp op FTT x H nio nio 2 a2 2 E o o La
118. rvice check continued FRU Action Unplug the MFP and disconnect the fuser lamp cable plug from the LVPS HVPS board connector CN102 Check for continuity across the fuser lamp by checking across the connector pins S e If there is continuity go to Step 1 Continuity amp cable i inui 2 N inuity LVPS HVPS Ifthere is no continuity go to Step o continuity Fuser Step 1 Continuity Turn the MFP on with only the fuser power disconnected Measure the voltage at connector CN102 on the LVPS HVPS lt should match the line voltage If line voltage is not present see LVPS HVPS service check on page 2 25 for more information Make sure the fuser thermistor is correctly connected to the controller board If the problem persists disconnect the thermistor cable at J15 and check for less than 5 V dc on pin 1 Pin 2 should be ground If line voltage is incorrect on pin 1 see Controller card service check on page 2 21 for more information Step 2 No continuity Check the lamp cable for continuity If correct replace the fuser e If incorrect replace the lamp cable Disconnect the thermistor cable from J15 on the controller card Measure the resistance across the ends of the thermistor cable See Controller card on page 5 4 for more information Replace the fuser assembly if the resistance is lower than 1K ohm or shorted Note Resistance measures approximately 240K ohms when cool and 1 4K ohms hot
119. s Note The mode selected from the mode selection buttons is for the current job only The MFP reverts to it s default mode after the job is ran Job Setup Press a job setting button to switch to either the copy or fax mode and adjust the job Buttons setting indicated by the button Copy mode job settings button actions Scale Pressing the scale button activates the scale setting which controls the size of the copied document as compared to the original document Collate Pressing the collate button activates the collate setting The collate setting controls the sequence in which multiple page jobs are printed Options Pressing the options button activates the options setting which controls value of the paper source and paper saver settings Fax mode job settings button actions Phone book Pressing the phone book button enables the phone book function The phone book function searches manages and prints information in the MFP phone book Redial Pause Pressing this button tells the MFP to insert a three second pause or redial the last fax number dialed Options Pressing the options button activates the options setting The options setting controls Access to the fax broadcast function Delay sending a fax Cancel a fax Phone book This feature allows the user to search and manage information in the MFP phone book Telephone Icon manually send or receive a fax 5 speed dial buttons Access the first five p
120. s preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Norme di sicurezza Lasicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Leinformazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie ATTENZIONE Questo simbolo indica la presenza di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Safety information Xi 7003 XXX Sicherheitshinweise xii Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlag
121. s temporarily removed or not connected properly reattach or reconnect it Press Go to execute a configuration change which notifies the MFP the option has been hot unplugged removed with the power on Note This action is not available if the MFP is in Diagnostics Mode or running diagnostics If the device is experiencing a hardware problem turn the MFP off and on Close Front Door Close the front door The message clears when the front door is closed See Cover interlock switch service check on page 2 22 if this message is displayed with the door closed Load Manual The MFP has received a job that identifies the MPF as the input source SHMDEPSS LARA The following actions may be taken If paper is loaded in the MPF press Y or Start to begin printing If paper isn t loaded in the MPF load paper into the MPF Load The input source used by a job is empty Medi a lt source gt lt type gt lt size gt The following actions may be taken Load paper tray 1 or 2 and press Y or Start to resume printing Press Stop to cancel the job 31 xx Missing or Defective Cart The cartridge may be missing and the front door closed Return the cartridge The cartridge may be defective Replace the cartridge 32 xx Unsupported Print Cartridge An unsupported toner cartridge is installed A supported cartridge must be installed 33 xx Chg Cart Invalid Refill Remove the toner car
122. s und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen ACHTUNG Dieses Symbol weist auf eine gef hrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten kann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit groBer Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein muf Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del disefio original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de dafios personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informa es de Seguran a A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o auto
123. serstr lning ver Klass l niv vid normal anv ndning underh ll som utf rs av anv ndaren eller annan f reskriven service tg rd Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse l laserprodukter er ikke betrakte som farlige Skriveren inneholder internt en klasse lIlb 3b laser som best r av en gallium arsenlaserenhet som avgir str ling i b lgelengdeomr det 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstr ling ut over klasse l niv under vanlig bruk vedlikehold som utf res av brukeren eller foreskrevne serviceoperasjoner Av s sobre el L ser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes l ser de classe 1 i segons ha estat certificat en altres llocs s un producte l ser de classe que compleix els requisits d IEC 60825 1 Els productes laser de classe no es consideren perillosos Aquesta impressora cont un l ser de classe IIIb 3b d arseni r de gal li nominalment de 5 mil livvats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci laser per sobre d un nivell de classe durant una oper
124. the fan still doesn t function replace the controller card Note The fan speed is controlled by a module on the controller card Between 8 V and 24 V dc are constantly supplied at pin 2 J19 Pin 1 is ground while pin 3 receives feedback from the fan motor If voltage is not present see Controller card on page 5 4 for more information 2 20 Service Manual Controller card service check 7003 XXX FRU Action Controller card assembly Verify 24 V dc input from the LVPS HVPS Turn the MFP off Disconnect the LVPS HVPS cable from the controller card at J7 See Controller card on page 5 4 for more information Turn the MFP on Verify 24 V dc from the cable connector of J7 pins 9 and 10 Verify that pin 7 on both the cable and the card connectors is ground If voltage is correct check the continuity in the cable If the cable is good see the Controller card on page 5 4 for more information fgrounds are not correct on the cable first check it for continuity and then check the LVPS HVPS See LVPS HVPS service check on page 2 25 Ifthe grounds are not correct on the controller card replace the controller card Check with one probe on the connector pin and the other on the ground plane of the card found at each screw head Note With all cables connected the MFP should complete POST within approximately 12 15 seconds in the following sequence 1 The function a
125. tions 1 5 ADF 1 5 flatbed 1 5 general 1 5 scanner test copy 3 8 scanner top removal 4 48 sensors cover open 4 15 exit 4 17 input sensor 1 4 24 input sensor 2 manual feed 4 25 service checks 2 19 ADF 2 19 CCD 2 20 controller card 2 21 cooling fan 2 20 cover interlock 2 22 dead machine 2 22 fax quality 2 23 fuser 2 23 cold 2 20 hot 2 24 LVPS HVPS 2 25 main motor 2 25 modem 2 26 network card 2 26 operator panel 2 27 operator panel button 2 27 paper feed 2 29 paper jam during POST 2 29 paper never picks 2 29 paper picks but stops 2 29 paper picks during POST 2 29 paper picks sheets 2 30 paper trees curls 2 30 paper path sensor 2 28 print quality 2 31 black page 2 31 blank page 2 31 heavy background 2 32 image density 2 32 Index 1 3 7003 XXX light print 2 33 partial blank image 2 32 poor fusing of image 2 32 toner on back of page 2 33 white or black lines 2 33 toner sensor 2 38 transfer roll 2 38 service error codes 2 7 service menus X340 342n 3 1 special tools 1 7 specifications description description 1 1 photoconductor capacity 1 3 toner capacity 1 3 start 2 1 Start button 2 5 Stop button 2 5 sub error codes 2 14 symptoms MFP 2 2 MFP POSTsymptoms 2 2 POST symptoms 2 2 T taking printer offline 2 5 with Stop button 2 5 tires removal 4 19 tools 1 7 Top cover removal 4 11 transfer roll removal 4 33 transport cable removal 4 34 troubleshooting clearing operator panel error messages 2 5 sto
126. tridge and install a new cartridge 2 10 Service Manual 7003 XXX Printer specific user attendance messages Continued Message Explanation 34 Short Paper The MFP determines the paper length is too short to print the formatted data This occurs when the MFP does not know the actual paper size loaded in the tray Make sure the Paper Size setting is correct for the size paper that is being used The following actions may be taken Press Y or Start to clear the message and continue printing Press Stop to cancel the job 37 Insufficient Collation Area This message displays when the MFP memory is insufficient to collate the pages of the print job Press Y or Start to clear the message Press Stop to cancel the job 38 Memory Full This message displays when the MFP is processing an incoming job and there is insufficient memory available to continue processing the job The following actions may be taken e Press Y or Start to clear the message and continue printing e Press Stop to cancel the print job Clearing the error this way may cause data loss 54 Std Network Software Error This error displays when a network port is detected but the MFP cannot establish communications with it Press Go to clear the message The MFP disables all communications to the network interface 56 Standard USB Port Disabled Displayed when status is requested over the USB port but the port has been dis
127. tuck flag on the input sensors Make sure the cables are seated on the controller card at J20 Tray 1 input and J18 manual input Check for less than 5 V dc on pin 1 at J20 Tray 1 input and pin 3 at J18 manual input sensor If correct replace the input paper feed sensor If these voltages are not correct replace the controller card Paper never picks FRU Action Paper feed pick tires Open the left cover and verify the solenoid and clutch are functioning when an attempt is made to feed the paper Make sure the rubber tires are installed and clean Replace if necessary Check the rear guide in the paper tray for proper adjustment Paper tray Diagnostic information 2 29 7003 XXX Paper occasionally picks or picks multiple sheets at once FRU Action Tray 1 Tray 2 option Check tray for paper catch points If the sheet being fed stops momentarily the ACM applies additional vertical force causing additional sheets to feed Do not mix paper types Paper pick tires Check the tires in the ACM assembly for signs of wear or damage Replace the tires as necessary Manual feed clutch CBM ACM clutch complete bill of material CBM Open the left cover and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted Replace the faulty part Controller card Disconnect the solenoid cable at J101 on the
128. ue 84 xx 2E Failed no gap jam recovery Engine detected no gap at the manual feeder 200 22 sensor An attempt was made to open the gap by stopping the feed rolls but never saw the leading edge of the second page at the input sensor 84 00 2F xl Laser servo never started due to potential conflict with the transfer servo 200 23 x2 x3 x1 bit 0 transfer servo started bit 1 transport started x2 x3 transfer Servo count value Possible causes Slow or missing transport motor positional feedback 84 xx 03 xl The measured gap between sheets of media at the input sensor is too 200 24 small to meet video requirements x1 time by which the gap was too small 84 xx 39 Mirror motor fell out of lock condition after paper at input sensor more 200 27 time elapsed since printhead expected stable lock time but less than printhead jitter stable specification Paper jam between input and exit sensor 201 00 84 00 10 The main motor driver failed to detect a specific motor after two tries 201 01 Possible causes for this error are The main drive motor has stalled An incorrect main drive motor gearbox assembly has been installed 8D xx 00 The fuser exit sensor was never activated by the leading edge of the 201 02 media fed through the MFP This error can be displayed after a 201 paper jam This can be caused by a defective fuser exit sensor assembly 84 xx 01 Video never started on the page at the input sensor within 2 inches after 201 03 hitting th
129. uity between the spring below the left side bearing and the transfer roll shaft Verify continuity in the spring and the cable connection on the LVPS HVPS Inspect the roll for signs of wear or damage and replace if necessary 2 38 Service Manual 3 Diagnostic aids Accessing service menus Use the following key sequence to enter diagnostics mode 7003 XXX Note The printer does not need a POR to enter diagnostics mode Note The X340 X340n and X342n do not have a configuration menu Diagnostics Mode 1 Press and release the Menu key 2 Press and release the key 3 Press and release the key Note Release the key before pressing the key The Diagnostics Mode group contains the settings and operations used while manufacturing and servicing the MFP When diagnostics mode is entered one of the diagnostic menu items will display automatically See Available menu items on page 3 2 Printing menus To print a listing of menus 1 Press Menu The Reports menu is displayed 2 Press Y The Print Menus menu item is displayed 3 Press Y again The menus will print out Diagnostic aids 3 1 7003 XXX Diagnostics mode Available menu items Note The tests display on the operator panel in the order shown SERIAL NUMBER Go to Serial number on page 3 3 String USB Go to USB on page 3 3 PRINTER MODEL Go to Printer Model on
130. under print cartridge is covered too long or is covered during POR or when Go is pressed after clearing a different jam or problem The exit sensor could also be covered Remove the print cartridge and open the rear door to remove the media If the message is displayed after the paper is removed the MPF sensor or controller card might be faulty 201 Paper Jam Remove Cartridge Paper is jammed between the MFP input and exit sensor Remove the print cartridge to clear the paper path If the message is displayed after the paper is removed the input sensor or controller card might be faulty 202 Paper Jam Open Rear Door The exit sensor is either covered during POR or covered too long Open the rear door to access the jam area If the message is displayed after the paper is removed the exit sensor or controller card might be faulty Ensure that the rear door to the printer is properly closed 241 Paper Jam Check Tray 1 Paper is jammed between Tray 1 and the input sensor 242 Paper Jam Check Tray 2 Tray 2 pass thru sensor is covered during warm up Try opening Tray 2 If the tray is difficult to remove then you may have to remove the tray above or below the tray to remove the jammed pages 251 Paper Jam Check Manual Feeder Sensor at the manual feeder indicates paper is stuck in the path Remove the paper and check the flag sensor 290 Scanner Jam Remove Originals Paper in the ADF is covering the paper p
131. used on the MFP This setting needs to be set on a 220V machine to avoid flicker issues To set the power supply ID Use Up or Down to scroll to Power Supply ID Press y to select Power Supply ID Use Up or Down to toggle between 110V and 220V When the desired setting is displayed press Y to choose the setting The operator panel will display Saved and return to Power Supply ID Note The 110V setting should be used for the 100V Japan model AONE Count reset The count reset menu item is used to view and reset the machine counts All counts are reset using the numeric keypad Page Count After selecting the Count reset menu item Page Count is the first item displayed Press the Y key to select the page count sub menu item The following sequence is used for all Page Count sub menu settings Use Up or Down to toggle between Print ADF copy and FB copy counter items When the desired count is displayed press Y The count for the selected item is displayed Enter 0 to reset the count Press Y The new count is saved and the display returns to the selected Page Count sub menu item Press Down to advance to the next page count item or press e twice to return to the Count Reset menu item dia d es 3 4 Service Manual 7003 XXX Fax Usage Fax Usage is the second item displayed in the Count Reset menu When Fax Usage is displayed press the Y key to select the Fax Usage sub menu item The following sequence is used
132. x Specifications Transmission rate 3 pages per minute Compression MH MR MMR Resolutions Receive 200X100 dpi 200X200 dpi 300X300 dpi 400X400 dpi 204X98 dpi 204X196 dpi 204X391 dpi 408X391 dpi Send 200X100 dpi 200X200 dpi 300X300 dpi Modem speed 2400 33 600 BPS maximum V34 half duplex 7200 14 400 BPS V 17 2400 4800 BPS V 27 7200 9600 BPS V29 Speed dial Maximum of 99 Based on 10 digit phone numbers Group fax 99 locations Based on 10 digit phone numbers with a maximum of 512 characters Broadcast 209 locations Manual fax Yes Fax from PC Not supported Tips on preventing jams You can avoid most paper jams by correctly loading paper and specialty media The following hints can help you avoid paper jams Do not load wrinkled creased or damp paper e Never mix media types within a tray Flex fan and straighten paper before you load it Do not exceed the maximum stack height Push all trays firmly into the printer after loading them Make sure the guides in the trays are positioned snugly against the paper or specialty media e Do not remove paper trays while a job is printing Wait fora Load Paper or Ready light sequence before you remove the tray Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way
133. y Multi Function Printer Message handling Modified modified read Modem ready NAND usage NAND gate Nonvolatile Random Access Memory Optical photo conductor Printer Control Language Power On Reset Power On Self Test Personal Printer Data Stream Peoples Republic of China Participating Standards Organization Random access memory Raster Image Processor Synchronous Dynamic RAM Short edge feed Synchronous RAM Universal Serial Bus Volts alternating current Volts direct current 7003 XXX 2 Diagnostic information Start CAUTIONUnplug power from the MFP before connecting or disconnecting any cable assembly or electronic card This is a precaution for personal safety and to prevent damage to the MFP This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning MFP To determine the corrective action to repair an MFP look for the following information If you do not complete POST verify the sequence of events during the POST See Power On Reset POR sequence on page 2 1 If you have a description of a problem but no error message see Symptom tables on page 2 2 If you have an error indication see one of the following Service error codes on page 2 7 User attendance messages on page 2 10 Paper jam messages on page 2 9 Power On Reset POR sequence The following is an example of the events that occur during the POR sequence when t

Lexmark X340 and X342n MFP 7003-XXX Service Manual

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