36Pix Workflow Manual
Contents
1. FTP Service Manual Version 2 1 Trigger File Requirements This file is used to validate the order before it gets processed It is a text file with the same name as the folder is put in Its expected extension is txt or TXT The following text is an example of what is required in a trigger file ORDER _NAME JobA IMAGE COUNT 7 PRIORITY RUSH CONTACTS jstevenson 36pix com ggibson 36pix com Note this example corresponds to the files shown in Figure 2 Example of Files for an Order The following table describes what each field needs to indicate and the required format Description ORDER_NO or ORDER_NAME Name or number used to identify order This must match the order s folder name IMAGE COUNT Total number of images to be processed This must match the number of images in the order s folder PRIORITY Types of priorities see the following section for more details optional e REG PRIORITY RUSH REWORK CONTACTS E mail addresses of contacts to receive notifications optional If multiple addresses are needed separated them by a comma 2015 36Pix Inc All rights reserved Page 4 Epix KO FTP Service Manual Version 2 1 Trigger File Requirements Priority Field This field in the trigger file is used to tell 36pix which orders to process before others and when do you expect each order to return Note if the PRIORITY field is not specified it is considered to be REG priority Priority Definition Treat2. TRANSIN Job1 ACS 0534675 I 0004 jpg INFO Contains 6 images 0 text files ERROR No trigger file found es RROR Job contains 3 truncated images ftp daphne TRANSIN Job1 ACS 0534675 0002 jpg 161488 bytes ftp daphne TRANSIN Job1 ACS 0534675 0005 4pg 360448 bytes ftp daphne TRANSIN Job1 ACS 0534675 0006 jpg 222644 bytes The current error status could be viewed any time at ftp daphne ERRORSTATUS Jobl _err txt Have a nice day Daphne 2015 36Pix Inc All rights reserved Page 13
3. text files is the same information contained as in the Order validation failure email Note The text files in this folder can be used to resolve an order s issues faster than using emails given that it is updated every minute with the any errors of the order whereas the Order validation failure email is only sent after 15 minutes of inactivity Tips on how to fix orders which cannot be processed are covered in the next section 2015 36Pix Inc All rights reserved Page 7 KO FTP Service Manual Epix How to Fix an Order Version 2 1 The following table provides tips on how to fix an order given feedback in an Order Validation Failure Email or from the ERRORSTATUS folder Message Order with the same name already exists in the system system path No trigger file found Mismatched trigger name count trigger file name Folder folder name Trigger trigger file name Cannot open trigger file trigger file name IMAGE_COUNT field value in trigger file trigger file does not match number of JPG images image count ORDER_NO or ORDER_NAME field missing in trigger file trigger file name IMAGE COUNT field missing in trigger file trigger file name Order contains x truncated images image Malformed line line line number in trigger file trigger file name Expected format KEY VALUE 2015 36Pix Inc All rights reserved Troubleshooting Tips e Change the nam
4. ED pix KO FTP Service Manual Contents Overview of How to Submit KEE genetesch 2 Trigger File and Images Format yo accececcessvnensawteniweatarceeeacareesunten eran soneston nae ins Owe One 3 Trigger Vile Requirements meiir eei EEE E AEE RE E EE EEE 4 Trigger File Requirements Priority Eet 5 Image TSAO E 5 Emal Messages ege eege 6 Order Validation Failure Email ecisyssaciasissncciacssecanssp sacciaysdaenasssanceia anei EAEE AAEE E ERANA ASNES TASASE 7 ERRORSTATUS Eeer 7 How to FIX an Ode sac srvcstanmredsasediucaenvannsaenntiinasnnasdeaivensansantesancdeeabnninsdaens lawnaaswaninussxeduretineundsassiansauinentaawneiigseaveas 8 aere eet 9 Appendix A Sample of Him ls irern nees ee aira EAR EEE EEE ENEA adams Eain 10 Order Creation EMail tee 10 Order Completion reese ee Ee 10 Order Validation Failure Email 11 Epix KO FTP Service Manual Version 2 1 Overview of How to Submit an Order 1 Log into the FTP account provided by 36pix For more information on how to log in to 36pix FTP server please see the accompanied document Recommendations for using the 36Pix FTP Server The following five folders should be visible 1 TRANSIN 1 RESULTS 1 INPROCESS 1 INERROR 1 ERRORSTATUS Figure 1 Folders in FTP Account 2 Inthe folder TRANSIN upload a folder with images and a trigger file a text file with information regarding the order see the section Trigger File and Images Format 3 Ifthe trigger file and images are in the appropri
5. ate format the order is automatically copied to IVPROCESS and the order is processed 4 Once the order is completed an automated email is sent to notify the completion of the order and the knocked out images are put in the folder RESULTS Notice the folders ERRORSTATUS and INERROR Within ERRORSTATUS there could be text files which appear when an order is not in the proper format More details regarding using this folder is covered in section ERRORSTATUS Folder The folder IVERROR is used internally by 36pix The following section covers the requirements for an order to be created 2015 36Pix Inc All rights reserved Page 2 KO FTP Service Manual Version 2 1 pix Trigger File and Images Format A folder with images and a trigger file must be uploaded in TRANSIN with the appropriate format for an order to be created If they are not in the appropriate format error emails will be sent see section Order Validation Failure Email The image below is an example of a job in the proper format E A daphne_test 1 ERRORSTATUS 1 INERROR 1 INPROCESS J RESULTS 2 1 TRANSIN Job txt Had IMG_0013 1PG Gi IMG_0003 1PG i IMG_0001 3PG J Subfolder Hid me DS PG EA IMG_0007 3PG g IMG_0009 PG HA IMG_0011 3PG Figure 2 Example of Files for an Order Note that subfolders are permitted and the results will have the same organization and naming as the original images 2015 36Pix Inc All rights reserved Page 3 Epix KO
6. e of the order e Verify that a trigger file has been uploaded in the required format e Change the trigger file s name to match the order s name or vice versa e Verify that the trigger file can be opened e Upload the trigger file again e Upload any missing pictures e Correct the IMAGE_COUNT field in the trigger file and upload it again e Add the required field to the trigger file and upload it again e Add the required field to the trigger file and upload it again e Verify that the mentioned image s can be viewed e Upload the image s again e Edit the trigger file such that the line is in the correct format e Verify that all the KEY fields correspond to the section Trigger File Requirements Page 8 Epix KO FTP Service Manual For More Information James Stevenson Imaging Services Department Manager jstevenson 36pix com 1 866 900 7788 ext 213 2015 36Pix Inc All rights reserved Version 2 1 Page 9 KO FTP Service Manual LI pix Appendix A Sample of Emails Order Creation Email From daphne 36pix com Subject Order 186115 JobA was created for Client Order 186115 JobA was created Thank you Daphne Order Completion Email From daphne 36pix com Subject Order 186115 JobA has been completed for Client Order 186115 JobA has been completed Thank you Daphne 2015 36Pix Inc All rights reserved Version 2 1 Page 10 pix KO FTP Service Manual Vers
7. ion 2 1 Order Validation Failure Email Example 1 From daphne ftp monitor 36pix com Subject Order JobA cannot be processed for Client This is an automated email please do not reply Order JobA cannot be processed for Client INFO MOST RECENT FILE 2014 12 01 15 54 02 ftp daphne TRANSIN img 1 jpg INFO Contains 96 images 0 text files ERROR No trigger file found The current error status could be viewed any time at ftp daphne ERRORSTATUS JobA err txt Have a nice day Daphne 2015 36Pix Inc All rights reserved Page 11 iX KO FTP Service Manual Version 2 1 p Example 2 From daphne ftp monitor 36pix com Subject Order Jobl cannot be processed for Client This is an automated email please do not reply INFO MOST RECENT FILE 2014 10 30 16 59 07 ftp daphne TRANSIN Job1 JobA txt INFO Contains 0 images 1 text files ERROR Mismatched trigger name 1 JobA Folder Jobl Trigger JobA character 4 1 does not match A ERROR No valid trigger file found The current error status could be viewed any time at ftp daphne ERRORSTATUS Job1 txt Have a nice day Daphne 2015 36Pix Inc All rights reserved Page 12 iX KO FTP Service Manual Version 2 1 p Example 3 From daphne ftp monitor 36pix com Subject Order Jobl1 cannot be processed for Client NFO MOST RECENT FILE 2014 11 21 16 44 34 ftp daphne
8. order as a regular 48 hour service If it not indicated in the trigger file the priority is KO order assumed to be a regular job PRIORITY Treat order as a 48 hour service KO If there are regular orders that are late priority order but process it before regular orders orders will be processed first regardless Treat order as a 24 hour KO service This service costs more than a regular 48 hour order service KO order Order that has been processed When sending these orders please include an email previously by 36pix and it has some to jstevenson 36pix com to confirm the issues with issues with that need to be addressed the images Image Requirements The image expected is a subject in front of a green screen To get the best results possible please see www 36pix com photo setups The expected format is a standard JPEG image with the extension jpg or JPG 2015 36Pix Inc All rights reserved Page 5 Epix KO FTP Service Manual Version 2 1 Email Messages The FTP service sends out notification emails which can be useful to track orders and also to fix orders which cannot be processed For examples of the emails see Appendix A Sample of Emails Through the processing of the order automated emails are sent back to the customer e Order reception email e Order completed email e Order validation failure email The Order Validation Failure Email provides feedback to determine what exactly needs to be corrected for an orde
9. r to be processed The following section goes into more detail on about the Order validation failure email and the section How to Fix an Order provides tips on how to troubleshoot orders which are not in the proper format The table below provides a summary of when emails are sent out and who the recipients are Email Action Recipient s Order reception Order is created Contacts setup by 36pix Rep Order validation failure Order is cannot be created Contacts setup by 36pix Rep 15 minutes 15 minutes of inactivity inthe Contacts specified in trigger file order s folder Order validation failure Order is cannot be created Contacts setup by 36pix Rep 24 hours 24 hours of inactivity in the Contacts specified in trigger file order s folder 2015 36Pix Inc All rights reserved Page 6 pix KO FTP Service Manual Version 2 1 Order Validation Failure Email If the order is not in the correct format and there has been 5 minutes of inactivity on 36pix s FTP server for the order an automatic email will be sent to the customer to help fix the issue As long as the job is an incorrect format when there is new activity on an orders folder followed by 15 minutes of inactivity a new email is sent As well the same email is sent out after 24 hours of inactivity in an orders folder ERRORSTATUS Folder In a user s FTP account there is the ERRORSTATUS folder In this folder there are text files with the orders name Within these
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