360 Plus Service and Maintenance Plan
Contents
1. Notwithstanding the above request authorisation for repairs replacement of engines and gearboxes within 90 ninety days of the start date of the 360PLUS Maintenance Plan or Are found to have a Plan for an ineligible vehicle as set out in this agreement If the administrator cancels this agreement for any of the reasons listed above and you disagree with the cancellation you must continue to meet your obligations under this agreement until the disagreement Is settled You can transfer the plan only applicable to paid up plans If you sell your vehicle and you have paid the administrator the full value of this plan you can transfer the remaining period of the plan to 1 one subsequent owner upon written confirmation received from the administrator Note that you may not transfer the plan to another vehicle The vehicle must be sold through an approved dealer You are not allowed to transfer the plan if you are in breach of any of the terms and conditions of this plan When the vehicle is being sold you must immediately notify the administrator s Customer Care department in writing that the vehicle is being sold and furnish them with the name and address of the new owner of the vehicle You must provide the administrator with a written acknowledgement in such a form as may be prescribed by the administrator from time to time that must be signed by the new owner of the vehicle where he she acknowledges and agrees to be bound by2. Please review pages 5 6 of this document to familiarise yourself with the difference between a service plan and a maintenance plan The 360PLUS Plans do not constitute a fixed term agreement as set out in the Consumer Protection Act and are not renewable CONTENTS Understanding the 360PLUS Plans The parties to the agreement Difference between service plan and maintenance plan Eligibility How did you pay for your service plan and maintenance plan When the plan starts When can you take your vehicle for the first service or maintenance work How long the plan runs for When the plan ends You can cancel The administrator can cancel too You can transfer the plan You can lodge a complaint Your responsibilities Cover What is covered 360PLUS Service Plan What is covered 360PLUS Service Plan Booster What is covered 360PLUS Maintenance Plan What is covered 360PLUS Unlimited Maintenance Plan What is not covered by service plans and maintenance plans How to claim Roadside assistance The legal stuff Terms and conditions Important notice in terms of Section 49 of the Act o o N Oo Ff m N oF OUO N NY O 21 22 24 26 29 33 34 38 40 Understanding the 360PLUS Plans The parties to the agreement This is a legal agreement between us 360PLUS Pty Ltd and you the person who purchased the vehicle or is the registered owner of the vehicle Contact Custom
3. together with a factory appointed dealer or RMI registered facility to service your vehicle according to the manufacturer s specifications for the selected time period or kilometres whichever occurs first If you selected the 360PLUS Maintenance Plan the administrator covers you for all elements of the 360PLUS Service Plan including the items listed below but not limited to these items as well as specific wear and tear parts with limited benefits in bold and labour Subject to the exclusions listed on pages 21 to 23 e Tensioners and pulleys e Front brake pads e Rear brake pads or shoes e Wiper blades e V belts e Front brake discs replacement will only be considered if the component is outside manufacturer specification and skimming tolerance e Rear brake discs or drums replacement will only be considered if the component is outside manufacturer specification and skimming tolerance e Rear wheel cylinders e Clutch and clutch cable limited to R5 000 00 Incl vat per event e Front shock absorbers e Rear shock absorbers e Fuses amp globes e Starter motor e Alternator e Front suspension against wear and tear and mechanical failure only e Rear suspension against wear and tear and mechanical failure only e Window winder mechanisms 25 Engine limited to R17 100 00 Incl vat per event Transmission gearbox limited to R17 100 00 Incl vat per event Differential unit limited
4. covered within the time or kilometre period of your 360PLUS plan If you have a 360PLUS Maintenance Plan and do not follow the correct service requirements you will only be covered for the components under the 360PLUS Service Plan Booster option How much am paying for this plan and how did I pay for this plan At the Selling Dealer The enrolment form on which all the vehicle details and plan holder details are completed shows the amount that is included in your finance agreement or the amount you paid for the plan in cash with a credit or debit card or a cheque at the Selling Dealer when the vehicle was purchased In certain instances the plan price is included with the finance agreement Telephonically The amount you agreed to during the telephonic transaction when all the vehicle details and plan holder details were recorded by the telesales agent is the amount you agreed to pay for the plan via a monthly debit order or in cash with a credit or debit card These details will be confirmed to you in your welcome letter which you will receive by mail together with your plan booklet 360PLUS Service and Maintenance Plans Customer Care For any queries comments or assistance please contact us on 086 126 4346 customercare 360plus co za The document in a nutshell This document aims to explain in great detail the benefits limits and terms and conditions of the 360PLUS service plans and maintenance plans
5. of a vehicle as a result of the service or maintenance of your vehicle e Any loss of income or loss of or payment of any money by you or any of your passengers or any pedestrian or other driver of a vehicle as a result of the service or maintenance of your vehicle e Our failure to fulfil our duties under the agreement because of events beyond our control Events beyond our control The administrator cannot be held responsible for events that are clearly beyond our control also known as Force Majeure Typical examples are war strikes riots or a catastrophic natural disaster such as a flood or earthquake If such an event should occur and it prevents the administrator from carrying out their contractual duties in terms of this plan the administrator will be released from all contractual obligations towards you in terms of this plan However the administrator will pay you a pro rata refund taking into account all commissions administration fees and costs of labour and parts What the administrator can be held responsible for You may only hold the administrator responsible for loss or damage suffered by you whether directly or indirectly if it was caused by gross negligence on their part How to Claim When your vehicle requires a service or you become aware of a breakdown or failure e Book your vehicle into an approved dealer for services or repairs needed e When you arrive at the dealer you must inform the service ad
6. specifications for the selected time period or kilometres whichever occurs first The 360PLUS Service plan covers your vehicle for all the parts and labour as stipulated in the manufacturer s service schedule This plan covers you only for the replacement of the following parts fluids and labour as recommended in the manufacturer service schedule e Oil filter e Engine oil Sump plug gasket Air filter element Pollen filter element Fuel filter Spark plugs Brake and clutch fluid Transmission fluid Differential fluid Coolant and Workshop consumables maximum of R100 00 Excl vat Cambelt replacement The administrator will only pay for the replacement of a cambelt or accessory belt if it is recommended by the manufacturer at a specified service interval No other costs paid The administrator will not pay for any parts or labour associated with the replacement or maintenance of any parts not mentioned above 22 360PLUS Service Plan Booster Replacements of parts fluids labour and limited wear and tear parts We will undertake together with a factory appointed dealer or RMI registered facility to service your vehicle according to the manufacturer s specifications for the selected time period or kilometres whichever occurs first The 360PLUS Service Plan Booster covers your vehicle for all the parts and labour as stipulated on the manufacturer s service schedule This plan covers you for the replacement of th
7. the terms and conditions of this plan The signed written acknowledgement must be submitted to the approved selling dealer within 30 thirty days of registration of the vehicle into the name of the new owner Should the above mentioned notice and acknowledgment not be given it will constitute a breach of this plan and will be cancelled There is no charge for the transfer 13 You can lodge a complaint If you are unhappy with any aspect of this agreement and wish to lodge a complaint with us you may do so in writing or over the telephone to the administrator at 360PLUS Customer Care Tel 086 126 4346 Email customercare 360plus co za You may also lodge your complaint with an independent body such as the Motor Industry Ombudsman or any appropriate court Motor Industry Ombudsman Email mi ombudsman netactive co za Your responsibilities Have your vehicle serviced Don t miss your service deadline You are obliged to take your vehicle in for a service as per the manufacturer s requirements as stipulated in the owner s manual Manufacturers require that you service the vehicle at regular service intervals for example 15 000km Some manufacturers may require that if you have not driven 15 000km during a year the vehicle still needs to be serviced every 12 months from date of first registration refer to owner s manual for specific requirements A 1 500km variance is allowed before or after the service interval
8. to R17 100 00 Incl vat per event Management system engine and transmission control unit CV joints and boots Battery Mountings Exhaust Catalytic converter due to mechanical failure only Turbo assembly limited to R17 100 00 Incl vat per event Wheel bearings Braking system Fuel system Cooling system Electrical components Propshaft Steering components Engine sensors lambda sensors and abs units Door locks boot locks electronic ignitions and Air conditioner compressor only Limitations on what the administrator will pay Authorisations related to the drivetrain of the vehicle such as the engine gearbox transfer box and differential failures as well as turbo assembly are limited to R17 100 00 per event including VAT unless this limitation is waivered by us Replacement of maintenance components such as brake pads are limited to one set per 20 000km and one set of brake linings per 45 000km travelled Replacement of wiper blades will be limited to one set annually and V belts when deemed necessary by the dealership and clutch and clutch cable is limited to R5 000 per event including VAT If the cause of the failure is not covered by the plan the cost of stripping of a component is for your account 26 360PLUS Unlimited Maintenance Plan Wear and tear included If you selected the 360PLUS Unlimited Maintenance Plan the administrator covers you for all elements of the 360PLUS Servi
9. 360 2s car maintenance Service Plan Maintenance Plan Plan ahead for scheduled service and maintenance expenses WE VE CONSIDERED EVERYTHING AND MORE Don t settle for anything less than 360PLUS for your Service and Maintenance needs FREQUENTLY ASKED QUESTIONS 1 Which plan option have purchased Your plan option should appear on the enrolment form if you purchased your 360PLUS plan at the Selling Dealer If you purchased your 360PLUS plan telephonically it should appear on your welcome letter you received together with this booklet It should state e 360PLUS Service Plan e 360PLUS Service Plan Booster e 360PLUS Maintenance Plan or e 360PLUS Unlimited Maintenance Plan What am I covered for In this booklet please read pages 21 26 You will see a detailed list of the covered components according to the plan option purchased If a component is not listed then it is not covered 360PLUS covers the major mechanical components for a wide variety of vehicles and therefore some components that are unique to certain vehicle makes or models might not be covered What am I not covered for In this booklet please read pages 29 31 you will see the components not covered What are the service requirements The 360PLUS booklet stipulates the service requirements on page 15 If you choose not to service the vehicle according to these stipulations you may limit the number of services
10. 86 126 4346 If your vehicle cannot be repaired at the scene of the breakdown the Customer Response Operator will arrange for it to be towed to the nearest approved dealership If your vehicle cannot be repaired on the day of the breakdown because parts aren t available 360PLUS Roadside Assistance will cover your travelling costs to and from the dealer Where your vehicle cannot be repaired and you are more than 100km from home the following options are available Accommodation If you wish to stay overnight in a hotel while the vehicle is being repaired 360PLUS Roadside Assistance will contribute a maximum of R500 Five Hundred Rand per person for driver and up to 3 three passengers Car hire If you wish to hire a vehicle arrangements can be made by the Customer Response Centre to find one for you depending on availability 360PLUS Roadside Assistance will contribute a maximum of R500 Five Hundred Rand towards the total cost Additional benefits You are covered for the following emergency services for the duration of your 360PLUS Plan subject to various limitations Towing If your vehicle suffers a mechanical or electrical breakdown 360PLUS Roadside Assistance will pay for it to be towed to the nearest approved dealer Fuel run If your vehicle run out of fuel 360PLUS Roadside Assistance will supply you with up to 10 ten litres of fuel so that you can continue your journey The fuel will be for your own accou
11. ance travelled whichever occurs first within the Republic of South Africa This means that you won t during the duration of the plan have to worry about most unexpected parts and labour costs again such as replacing brake pads or shock absorbers What separates this from the 360PLUS Unlimited Maintenance Plan is that this Plan has certain authorisations limitations relating to the drivetrain clutch and turbo assembly of the vehicle for limitations refer to page 25 360PLUS Unlimited Maintenance Plan The 360PLUS Unlimited Maintenance Plan covers everything that is included in the 360PLUS Service Plan plus the replacement maintenance or repair of specific wear and tear parts when necessary authorised by an approved dealer for a specific period of time or specific distance travelled whichever occurs first within the Republic of South Africa This means that you won t during the duration of the plan have to worry about most unexpected parts and labour costs again such as replacing brake pads or shock absorbers If you are unsure as to whether you invested in the 360PLUS Service Plan 360PLUS Service Plan Booster 360PLUS Unlimited Maintenance Plan or 360PLUS Maintenance Plan please consult the dealer documentation supplied to you or contact 360PLUS Customer Care see page 1 for contact details Eligibility 360PLUS Service Plan amp 360PLUS Service Plan Booster All vehicles that have travelled less than 250 000km on
12. ce Plan including the items listed below but not limited to these items Subject to the exclusions listed on pages 21 to 23 e Tensioners and pulleys e Front brake pads e Rear brake pads or shoes e Wiper blades e V belts e Front brake discs replacement will only be considered if the component is outside manufacturer specification and skimming tolerance e Rear brake discs or drums replacement will only be considered if the component is outside manufacturer specification and skimming tolerance e Rear wheel cylinders e Clutch and clutch cable e Front shock absorbers e Rear shock absorbers e Fuses amp globes e Starter motor e Alternator e Front suspension against wear and tear and mechanical failure only e Rear suspension against wear and tear and mechanical failure only e Window winder mechanisms e Engine e Transmission gearbox 27 e Differential unit e Management system engine and transmission control unit e CV joints and boots e Battery e Mountings e Exhaust e Catalytic converter due to mechanical failure only e Turbo assembly e Wheel bearings e Braking system e Fuel system e Cooling system e Electrical components e Propshaft e Steering components e Engine sensors lambda sensors and abs units e Door locks boot locks electronic ignitions and e Air conditioner compressor only Limitations on what the administrator will pay e Replacement of
13. date of plan purchase 360PLUS Unlimited Maintenance Plan All vehicles that have a valid manufacturer warranty or valid manufacturer maintenance plan and have a full manufacturer s service history as per manufacturer s intervals and specifications done at the original factory approved facility 360PLUS Maintenance Plan Vehicles that have travelled less than 150 000km and are less than 5 years old from manufacturer s warranty inception date first date of registration and The vehicle no longer has a manufacturer s warranty or manufacturer maintenance plan but has a full service history as per manufacturer s intervals and specifications The administrator reserves the right to request this information in the event of a claim Failure to provide the full service history will terminate the plan and If no full service history is available then the vehicle must have a pre delivery vehicle inspection service and vehicle check preferably by an independent recognised agency e g AA of SA to facilitate the inception of this agreement for your own account In the event that this is not done your first service may exclude wear and tear items being covered How did you pay for your service plan and maintenance plan To understand your service plan or maintenance plan it is important to understand how you paid for this plan The reason for this is that there are implications on how and when you will be able to start using yo
14. dings against the other we both hereby agree that this can be done in the Magistrate s Court of any district that has jurisdiction in terms of section 28 1 of the Magistrates Courts Act no 32 of 1944 We both also agree that legal proceedings may be instituted at any time by either you or us in any division of the High Court of South Africa having jurisdiction This is the entire agreement This 360PLUS Plan constitutes the entire agreement between you and us No terms or conditions other than those of this agreement are binding upon the two parties Changes must be signed off by both parties Any changes substitutions or additional documents issued in terms of this agreement will only be binding if recorded in writing and signed off by both parties Waiving of certain provisions If either party chooses to waive i e not exercise any of the provisions of this agreement it must be done in writing and signed off by that party Effect of not exercising one s rights It may happen that for whatever reason one of the parties fails to exercise their rights in terms of this agreement or chooses not to When this occurs it should not be interpreted as meaning that these rights have been forfeited or waived or that the agreement is no longer binding Costs may be recovered If either party decides to take steps or institute legal proceedings against the other then the successful party may seek to recover from the unsuccessfu
15. ditions If you use your vehicle under severe operating conditions you may need to do more regular checks and possibly service it more frequently than stipulated in the service booklet This will apply whether your vehicle is an ordinary car or a 4x4 Typical severe operating conditions include e Driving on rocky hilly areas e Driving submerged or through rough terrain e Frequent short distance travelling in suburban areas stop start Continuous driving on untarred surfaces exposed to dusty sandy conditions like dirt roads and beaches e Frequent towing of trailers and caravans e Continuous hard driving under maximum engine and transmission load conditions If you drive under severe operating conditions such as these you will need to enquire about additional maintenance and servicing from an approved dealership as these extra services will not be covered under a standard service and maintenance plan Take Care of your Vehicle Keep it in good condition You must take all reasonable steps to keep your vehicle in good condition This means you should drive responsibly and not misuse the vehicle Prevent additional damage If any mechanical or electrical failure occurs you must take all reasonable steps to protect the vehicle from any further loss or damage Maintain monthly payments This section is only applicable if you pay monthly for your plan Pay your instalments on time Make sure you pay your monthly instalmen
16. e following parts fluids and labour as recommended in the manufacturer service schedule and limited wear and tear parts highlighted in bold Oil filter Engine oll Sump plug gasket Air filter element Pollen filter element Fuel filter Spark plugs Brake and clutch fluid Transmission fluid Differential fluid Coolant Workshop consumables maximum of R100 00 Excl vat Front brake pads Rear brake pads or shoes Wiper blades and V belts Cambelt replacement The administrator will only pay for the replacement of a cambelt or accessory belt if it is recommended by the manufacturer at a specified service interval No other costs paid The administrator will not pay for any parts or labour associated with the replacement or maintenance of any parts not mentioned above Limitations on what the administrator will pay e Replacement of maintenance components such as brake pads are limited to one set per 20 000km and one set of brake linings per 45 000km travelled e Replacement of wiper blades will be limited to one set annually and V belts when deemed necessary by the dealership e f the cause of the failure is not covered by the plan the cost of stripping of a component is for your account e Only the components listed are covered by the chosen 360PLUS option 23 24 What is covered Maintenance Plan 360PLUS Maintenance Plan Wear and tear included with limited benefits We will undertake
17. elephonically so that they can cancel the agreement It will then be void 37 38 The legal stuff Terms and conditions In the clauses below the agreement and 360PLUS Plan mean the same thing and are used interchangeably The parties to the agreement are you the holder of the 360PLUS Plan and us 360PLUS Pty Ltd The agreement is administered by LiquidCapital Pty Ltd Agreement in your name This 360PLUS Plan is in your name The contractual obligations in it apply to you only You are not allowed to cede or sign over any of these obligations or rights to another party unless you first get our written permission The administrator has the right to cede the agreement The administrator of your 360PLUS Plan have the right to cede or sign over the plan or any of their rights and or obligations to a third party The administrator can do this without your consent Agreement does not make us partners Nothing contained in this 360PLUS Plan should be interpreted as creating any sort of partnership joint venture or agency between us Neither you nor we should imply that it does Agreement does not affect your legal rights This 360PLUS Plan does not constitute a fixed term agreement as set out in the Consumer Protection Act It is not renewable and does not reduce or affect any of your existing legal rights Choice of Court for legal proceedings In the event that either of us wishes to institute legal procee
18. er Care 086 126 4346 Email customercare 360plus co za Website www 360plus co za The plan is administered by LiquidCapital Pty Ltd Address LiquidCapital Pty Ltd 140 Boeing Road East Elma Park Edenvale 1610 Contact Head Office 011 663 7000 Difference between service plans and maintenance plans In terms of this agreement we will cover you for either the service of your vehicle Service Plan or the maintenance of your vehicle Maintenance Plan Service Plan 360PLUS Service Plan The 360PLUS Service Plan offers you a convenient way of budgeting ensuring you ll spend less time worrying about costs and more time enjoying the open road This service plan pays for specified aspects of the manufacturer recommended scheduled services of your vehicle by an approved dealer for a specific period of time or specific distance travelled whichever occurs first within the Republic of South Africa 360PLUS Service Plan Booster The 360PLUS Service Plan Booster covers everything that is included in the 360PLUS Service Plan plus the replacement of front brake pads rear brake pads or shoes wiper blades and V belts Maintenance Plan 360PLUS Maintenance Plan The 360PLUS Maintenance Plan covers everything that is included in the 360PLUS Service Plan plus the replacement maintenance or repair of specific wear and tear parts when necessary authorised by an approved dealer for a specific period of time or specific dist
19. he 15 fifteen day grace period has expired without payment only applicable if you pay monthly for your plan You can cancel You are allowed to cancel this agreement as long as you let the administrator know in writing However please be aware of the following e A plan that came standard with your vehicle a manufacturers plan would not have been charged for and therefore cannot be refunded e A plan that was purchased and has been paid for either via a monthly debit order or as an upfront payment will be refunded as follows Upon cancellation the administrator will take the payment received to date and deduct the costs of any commission paid any maintenance or service work already undertaken on your vehicle administration costs for the period in which the plan was active and reasonable cancellation costs The balance that remains will be refunded to you directly or in the case of a plan that was added to vehicle finance through a bank will be refunded to the bank e Please note that after the deduction of the items above if it is found that you still owe us money you will be required to settle this before the administrator can cancel the plan The administrator can cancel too The administrator is allowed to cancel this agreement by giving you 30 thirty days written notice if you Materially breach any part of this agreement and such breach cannot be rectified within 7 Seven days
20. ion to the above claims for the authorisation of engines and gearboxes will only be considered after a period of 90 ninety days have passed on the 360PLUS Maintenance Plan not applicable on 360PLUS Unlimited Maintenance Plan On all Plan options no claims for pre existing damage or failures this means that the fault existed before the start date of the plan will be considered We have the right to assess your vehicle at any time to determine if it is a pre existing fault On all Plan options no claims for components covered by an existing Warranty or other product will be entertained How long the plan runs for Your plan runs either for a set period of time e g 3 years or a fixed number of kilometres e g 100 000km whichever occurs first This plan runs for the period shown months and or kilometres whichever occurs first in the enrolment form under Contract Period within the 360PLUS plan or if you bought the plan telephonically in the Welcome Letter you received along with the plan booklet When the plan ends Your plan will end automatically on the date any of the following occurs e You reach the selected number of kilometres or the selected time period whichever occurs first e Your vehicle is written off e You have missed the second consecutive service of your vehicle only applicable if you have a maintenance plan e Your vehicle is judicially attached or repossessed or e You have missed a payment and t
21. isting plan the cover will For example The vehicle is covered under an existing 36 months or 100 000km maintenance plan The 360PLUS plan you bought is for an additional 24 months and 45 000km Existing Plan Expiry of Existing Plan The Chosen 360PLUS Plan Expiry of the Chosen 360PLUS Plan 36 months or 100 000km 30 months or 100 000km Expired due to kilometre limit 24 months or 45 000km 54 months or 145 000km 36 months or 100 000km 36 months or 81 500km Expired due to time limit 24 months or 45 000km 60 months or 126 500km When can you take your vehicle for the first service or maintenance work Service Authorisations If your vehicle is due for a service at time of quotation you will need to inform us alternatively only the next scheduled service as per manufacturer s frequency and specifications will be included If your plan is paid on a monthly basis via a monthly debit order you can start to claim after the administrator has received 4 four successful premium payments If you plan is financed or paid for in cash authorisation will only be given once the administrator has received full payment Maintenance Authorisations Maintenance authorisations will not be considered within the first 45 forty five days of the start date of the plan This is only applicable where no pre existing Maintenance Plan was in force at time of purchasing the new plan In addit
22. kilometre specified A 30 thirty day variance is allowed when the vehicle is serviced annually Missing the service deadline on a time or mileage basis will affect the validity of your Maintenance Plan Please take note that maintenance authorisations will no longer be entertained when the selected time period or kilometers whichever occurs first has been reached Should your vehicle be due for a service at expiry kilometres or date of the plan the 1 500km variance will be allowed Use an approved dealer or agent The servicing of your vehicle can only be performed by an approved dealer or by a servicing agent An approved dealer is an authorised retailer of the vehicle make you have purchased who has a workshop or a servicing agent The administrator s Customer Care will provide you with a full list of approved dealers and servicing agents 15 Follow the service procedure When you take your vehicle in for a service you have to follow the following procedure e Firstly tell the dealer that you have a 360PLUS plan He will contact 360PLUS Authorisation Centre for authorisation to start with the service or repairs Any work that is not covered by the plan will have to be paid for by you e Check the final invoice to ensure that only the work authorised by 360PLUS Authorisation Centre was carried out and sign it to confirm this e Inspect the vehicle to ensure that the work was done to your satisfaction Severe operating con
23. l party all costs involved Invalid provisions don t apply If any part of this agreement is found to be invalid or unenforceable it will be deemed to be deleted without affecting the rest of the agreement Legal authority to conclude agreement Both parties warrant that they have the necessary authority and legal capacity to conclude this agreement 39 40 Important notice in terms of section 49 of the act In terms of Section 49 of the Consumer Protection Act No 68 of 2008 the act we wish to draw your attention to the following specific provisions Warning the irresponsible unauthorised or general use or abuse of the vehicle in contravention of any law producers recommendations contained in the owner s manual or this agreement or the failure refusal or neglect to maintain the vehicle in accordance with the producers recommendations or instructions contained in this agreement may result in harm Instructions to avoid any harm it would be in your best interest to use the vehicle responsibly with the necessary licence in accordance with any law and the provisions contained in this agreement and to maintain the vehicle regularly in accordance with the producers recommendations contained in the owner s manual and this agreement Indemnity we may not be held responsible by you or any person on your behalf for any harm as a result of a defect of any part if you have in any manner contravened the warning and instruc
24. maintenance components such as brake pads are limited to one set per 20 000km and one set of brake linings per 45 000km travelled e Replacement of wiper blades will be limited to one set annually and V belts when deemed necessary by the dealership e f the cause of the failure is not covered by the plan the cost of stripping of a component is for your account e Only the components listed are covered by the chosen 360PLUS option 28 What is wear and tear Wear and tear is a term used to describe the damage or gradual physical deterioration of various parts of the vehicle It occurs naturally and inevitably as a result of normal use ageing and weathering To determine whether a part has suffered wear and tear the administrator use the guidelines established by the manufacturer or approved dealer of your vehicle The administrator also takes into consideration the use of your vehicle any material failure in terms of the agreement and any other factor they may consider relevant The administrator will only pay for the repair or replacement of the components listed in the schedule provided that you have complied with all the terms and conditions as set out herein 29 What is not covered by Service Plan and Maintenance Plan Exclusions for both Service and Maintenance Plans Repairs components and checks The administrator does not cover the following irrespective of whether it applies to the Service Plan options or the Main
25. mergency helpline 086 126 4346 In cases where for whatever reason no authorisation can be obtained for such minor repairs you must notify the nearest approved dealer so that he may sign off on the quality of workmanship and possible reimbursement Emergency repairs of this nature are only available for manufacturer related failures and each case will be judged individually on its merits You will only be reimbursed if you give the administrator a valid tax invoice The reimbursed amount will be payable at either current rates or at the value of the account whichever is the lesser amount Accidental damage If your vehicle is involved in an accident all resulting damage whether mechanical electrical structural or body related has to be repaired by an approved dealership or an accredited panel beater If this is not possible and you have to use a non accredited or non approved repairer you will need to get the work certified by an approved or accredited repairer afterwards The cost incurred for the inspection and certification along with any subsequent rework will be for your own account The administrator reserves the right to suspend your plan in cases where the workmanship or parts used do not meet the specific quality standards of the importer or manufacturer of your make of vehicle If your vehicle is damaged beyond repair or destroyed before termination of the agreement you must notify the administrator t
26. nt This benefit is limited to 1 one incident per year Jump start If your vehicle s battery is dead and you cannot start your vehicle 360PLUS Roadside Assistance will jump start the vehicle for you Emergency message If you need a message sent to your family or business associates informing them of your emergency 360PLUS Roadside Assistance will do it for you Key lockout If the keys to your vehicle are locked inside 360PLUS Roadside Assistance will call in a locksmith assist 360PLUS Roadside Assistance will pay for the call out fee and 1 one hour s labour Accommodation 360PLUS Roadside Assistance will contribute a maximum of R500 Five Hundred Rand per person for any emergency overnight accommodation 1 one night only for a driver and up to 3 three passengers Car hire If you need to hire a car 360PLUS Roadside Assistance will contribute a maximum of R500 Five Hundred Rand towards the total cost You will have to use your own credit card whereafter 360PLUS Roadside Assistance will reimburse you Where 360PLUS Roadside Assistance feels that the cover is not necessary or entirely justified they will consider the case on its merits 35 36 Emergency repairs In extreme or totally unavoidable circumstances if repairs need to be carried out by a non accredited workshop in order to get your vehicle mobile special authorisation must first be obtained from 360PLUS Roadside Assistance by contacting the e
27. or cover In the event of default or breach the administrator will cancel the plan without any obligation to refund any amount paid for it Follow the correct claim procedure If you wish to claim for any loss or damage on the 360PLUS Plan you must follow the following procedure e You must provide the administrator with satisfactory proof of the loss or damage e You must supply the administrator with any documents they may require to process the claim e Once you are aware of any breakdown or failure of your vehicle you have 7 seven days in which to notify the administrator telephonically and take it to an approved dealer 19 20 Rejection of claim and time bar i If your claim has been rejected or the amount disputed you have 90 ninety days after receipt of the administrator s rejection letter to make representations to the administrator in respect of their decision ii You have a further 6 six months to institute legal action against the administrator after the expiry of the 90 ninety days referred to above ii If you do not serve a summons on the administrator within this period you will forfeit the right to challenge the administrator s rejection 21 Cover What is covered Service Plan 360PLUS Service Plan Replacements of parts fluids and labour We will undertake together with a factory appointed dealer or RMI registered facility to service your vehicle according to the manufacturer s
28. out in the owner s manual concerning weight and passenger numbers This means that you are not allowed to e Overload your vehicle e Carry more than the prescribed number of passengers e Tow any trailer or caravan that exceeds the specified weight limitations as specified in the owner s manual Do not modify or enhance the vehicle You are not allowed to modify or enhance your vehicle with non originally fitted manufacturer accessories or modifications for example by turbo charging your engine Do not tamper with the odometer Neither you nor anyone else is allowed to tamper with replace modify or disconnect the odometer of the vehicle Do not use non genuine parts You are not allowed to replace any part covered by the 360PLUS Plan with a non genuine part or parallel or grey part Avoid default or breach Default or breach It is your responsibility to avoid being in default or breach of this agreement A default or breach occurs when you fail to meet the material requirements of the agreement particularly the following e Not servicing the vehicle regularly at the service intervals set out in the service manual e Providing false or fraudulent information to the administrator e Failing to comply with the instructions contained in the vehicle manufacturer s manual relating to the use care and maintenance of your vehicle e The odometer of your vehicle is tampered with or is faulty e The vehicle is not eligible f
29. t on time If you pay by debit order ensure there is enough money to cover the payment The monthly debit order option is only available if the plan is purchased through the administrator s telephone sales department If your plan reaches the set period of time e g 3 years or the fixed number of kilometres e g 100 000km before the term of your debit order payments e g 24 months have lapsed it is your responsibility to continue the monthly payments until the term of payment is completed Consequences of late payment If your instalment is not paid by the due payment date you have a 15 fifteen day grace period in which to pay it failing which your plan will be cancelled Missed payments will affect your claim If for whatever reason the administrator does not receive your monthly payment the administrator may immediately stop the processing of your claim until the payment is made You may not withhold payment You are not allowed to withhold payment of any amounts due to the administrator for any reason whatsoever Do not misuse your vehicle No racing or rallying You must only use your vehicle for its intended purpose This means among other things that you are not allowed to use it for e Racing or rallying whether competitive or non competitive e The carrying of fare paying passengers e Driver tuition unless you first get our written consent No towing or overloading You must adhere to the limitations laid
30. tenance Plan options Repairs e Repairs that have not been authorised by the administrator e Oils used for top up between services e All repairs or replacements regarding damage or wear and tear to glass plastic body upholstery or trim e Any repairs resulting from your failure to carry out your responsibilities in terms of this plan e Any repairs resulting from your failure to comply with the terms and conditions of the plan e Any repairs resulting from mechanical damage to your vehicle caused by an accident or any other negligent or intentional act e Any repairs resulting from neglect misuse abuse or improper treatment of your vehicle e Any repairs resulting from your failure to service your vehicle timeously e Any repairs resulting from your failure to carry out any preventative maintenance such as regularly checking and topping up lubricant fluid and coolant levels e Rust and corrosion Components parts and checks e The improper use of fuel blend type octane cetane or viscosity rating hydraulic or lubricating oil brake fluids coolant or preserving agents e Aiming of headlights and battery maintenance e Checking of fluid levels e Valve adjustment e Balancing and rotation of wheels or tyre pressure checks e Road testing and functional checks e Electronic parts if not originally fitted by manufacturer e Glass and plastic lenses including chips and scratches excluding latent defec
31. tion contained in the agreement or failed to comply with any obligation in terms of this agreement Acknowledgement you confirm that you have read and understand this important notice that you are bound by the provisions thereof and that you have signed the notice at your own free will You further confirm that you have been expressly informed of the provisions of e Wear and Tear e Period of agreement e What is covered and what is not The right to terminate the agreement and Your obligations You have had a proper opportunity to consider the implications of this agreement and you enter into this agreement out of your own free will and without any undue influence by us or any of our employees Signature Signature Customer Dealer 360 beyond car maintenance
32. ts or melting e Tyres wheel balancing and wheel alignment e Aftermarket fitments such as alarms immobilisers air conditioners towbars and boot shocks e Any components missing from the vehicle e Failure due to the use of incorrect fuels or oils or over filling e Carpets trim and seat covers e Resultant damage refer to page 37 e Tyres and tubes e If a part or component is not specifically listed as covered under the 360PLUS Service Plan and 360PLUS Service Plan Booster it is specifically excluded in all cases 31 Exclusions for Maintenance Plans only Damage due to environmental factors The administrator does not cover any part of the vehicle that has been damaged or degraded through exposure to hazardous environmental factors such as Corrosion Industrial fallout Salt laden or unsurfaced roads Prolonged bright sunlight Corrosive droppings from trees or vegetation Bird droppings Hailstorms Earthquakes Floods Any general act of nature 32 What the administrator cannot be held responsible for Theft injury loss of income etc Under no circumstances can you or your spouse child or dependant hold us responsible for the following e Any damage destruction loss or theft of your vehicle or its contents as a result of the service or maintenance of the vehicle e Any injury disability or loss of life suffered by you or any of your passengers or any pedestrian or other driver
33. ur plan based on the way you purchased the plan If you are unsure how you paid for your plan refer to your dealer documentation or the Welcome Letter you received on purchasing the plan The purchase methods are 1 Plan added to your vehicle s purchase price Upfront The cost of the service plan or maintenance plan is added to the purchase price of your vehicle If you are financing your vehicle the cost of the plan is added to your vehicle Finance Agreement and will be paid as part of your monthly finance instalment Restrictions do apply on when you can start using your plan refer to page 10 of this booklet 2 Plan paid on monthly basis Monthly The service plan was purchased telephonically from a telesales consultant and payment of the plan is via a monthly debit order Restrictions do apply on when you can start using your plan and the requirements that needs to be adhered to refer to page 10 of this booklet When the plan starts e The cover selected in terms of this plan will start and be binding if and when i the vehicle has been bought in the Republic of South Africa ii you follow the terms and conditions of this plan iii you have met all payment requirements e The plan will start when the application has been accepted by us Our liability starts from the inception date or the selected kilometres of the chosen plan start when the existing plan expires If your vehicle is still covered under an ex
34. visor that your vehicle is covered by the 360PLUS Plan and give them the plan number e The dealership service advisor must get an order number from 360PLUS Authorisation Centre Authorisation Office Hours Monday to Friday O8h00 to 17h00 Saturday 08h00 to 12h00 This office is closed on public holidays Authorisation Centre Contact Number 086 126 4346 Service Plans and Maintenance Plans e The dealership service advisor will supply 360PLUS Authorisation Centre with all the information needed regarding the service or repair e Only when the service advisor has received authorisation will he be allowed to start with the needed service or repair work e You must check the invoice to ensure that only the work requested was done and sign the invoice to confirm this e You must inspect the vehicle after the work has been done to ensure that the repair work and service was done to your satisfaction and is complete e The service advisor will then invoice the administrator for the work done e f there is any evidence of driver abuse or negligence you will be responsible for the payment of the repair costs 34 Roadside Assistance You are automatically covered for Roadside Assistance for the duration of your 360PLUS Plan In the unlikely event of a mechanical or electrical breakdown or if you need any of the other services offered in this section please contact 360PLUS Roadside Assistance s 24 hour helpline on 0
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