Software / Install
Contents
1. A 1p f gt i sapag SCHED pe Figure 4 Cardiac Science AED Field Upgrade screen Click Install Upgrade 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs This screen appears Contact Information Please enter the contact information for the AED site location This information will be used by Cardiac Science Far customer service and warranty purposes only contact Name Organization Street Address City State Province 0 wj Country Zip Postal Cade a E mail address Phone Number Indicates the Field needs to be completed Figure 5 Contact Information screen Figure 6 Navigation buttons Click Next Click Yes in this dialog box Figure 7 if the contact information supplied is correct Click No to change the information AEDUpgrade J Please confirm that the contact information shown is correct Figure 7 AED Upgrade dialog box The upgrade installation program may take several minutes to process your information and configure the upgrade process 70 00698 01 B Instructions for the upgrade installation application Select your model of AED Once the installation program finishes its configuration this screen appears How to Connect Your AED Select Your Model The Following screens will guide vou through the steps to connect your AED to the PC Select the model that mo2. Cardiac Science AED Upgrade Wizard screen 70 00698 01 B Instructions for the upgrade installation application Cardiac Science AED Upgrade Wizard Insert the smaller end of the serial cable into the connector on the AED The connector will make a slight clicking sound when it is fully inserted Figure 14 Cardiac Science AED Upgrade Wizard screen Cardiac Science AED Upgrade Wizard Locate an open serial connector COM port on your PC The serial connector should be a 9 pin connector usually found on the back of the PC Figure 15 Cardiac Science AED Upgrade Wizard screen 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Cardiac Science AED Upgrade Wizard Connect the loose end of the serial cable to the 9 pin connector on the PC and make sure the electrodes are connected to the AED The PC is now ready to communicate with the Figure 16 Cardiac Science AED Upgrade Wizard screen Go to Continue the upgrade on page 24 70 00698 01 B Instructions for the upgrade installation application Connect your G3 Pro AED After you select the button for your model you see a picture of the AED Your AED may look different from the one in the photograph T to Connect Your AED Select Your Model The Following screens will guide vou through the steps to connect your AED to the PC Select the model that most closely resembles your AED b
3. B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Error messages and dialog boxes You may see one or more of these messages Detecting AED WARNING Do not leave this install unattended Leaving the AED lid open longer than is necessary to complete this install will degrade batter life IF vou know which COM port the cable is connected to you may enter that below IF not vou may let Ehe software attempt to automatically detect the AED CO Auto detect AED 3 Test For AED on port comi a AED not found Check the serial cable make sure the lid is open and the AED is on Figure 34 Detecting AED error o Unacceptable Character You can only type a number here Figure 35 AED Upgrade message AEDUpgrade e Please enter valid data For Ehe highlighted Fields Figure 36 AED Upgrade message 70 00698 01 B Instructions for the upgrade installation application AEDUpgrade 1 Do not leave this install unattended Leaving the AED lid open longer than is necessary to complete this install will degrade battery life Figure 37 AED Upgrade message El AFDUpgrade The AED firmware version s appear to be up to date already LD You may continue the upgrade and re install the current version s by pressing OK or press cancel to quit Cancel Figure 38 AED Upgrade error E AEDUpprade The Firmware or l
4. CH Oskar Schindler Strasse 3 D 50769 Koln Germany 49 0 221 33734 300 centraleurope cardiacscience com China 6 F South Building 829 Yi Shan Road Shanghai 200233 China 86 21 6495 9121 china cardiacscience com FirstSave Mastertrak MDLink STAR Intellisense Rescue Ready RescueCoach Rescuelink RHYTHMx and Survivalink are trademarks of Cardiac Science Corporation Copyright 2010 00 86 Cardiac Science Corporation All Rights Reserved MDSS GmbH Schiffgraben 41 D 30175 Hannover Germany 70 00698 01 B C Cardiac Science the Shielded Heart logo Quinton Burdick HeartCentrix Powerheart CARDIAC J science
5. and that the computer is plugged into an electrical outlet If settings on the AED have been modified from the factory defaults image editing software such as Microsoft Paint Microsoft Office Picture Manager or Microsoft Word can be used to compare settings Cardiac Science communications cable If the cable cannot be found Cardiac Science will supply one for you free of charge In the USA call Cardiac Science Technical Support at 1 800 426 0337 option 1 e Outside the USA please contact your local Cardiac Science representative If the computer does not have an available serial port a USB to serial adapter can be used for the upgrade The following USB adapter has been tested for use with the Powerheart AED Cardiac Science part number 9171 001 Cardiac Science upgrade software this software can be downloaded from the Cardiac Science web site or installed from the upgrade CD mailed on request Note After the upgrade use only AHA ERC 2005 compatible MDLink and Rescuelink to communicate with the AED These software tools can be installed from the Quick Start Tool Kit CD included in the upgrade kit mailed on request If you downloaded the software package the tools are available from the Windows Start menu 70 00698 01 B Upgrade preparation Upgrade preparation Important You must perform this upgrade on affected AEDs even if they are already AHA ERC 2005 compliant Note Upgrade only devices listed on the notifica
6. should not appear again Select Internal Memory in the Get Option Parameters window Click OK Wait until the Get AED Configuration process is complete Click OK in the dialog box indicating that the Getting Parameters process was successful Copy the configuration screen to the clipboard a Click the title bar of the configuration window b Press ALT PrtSc or Print Screen Open any image editing software such as Microsoft Paint Microsoft Office Picture Manager or Microsoft Word Paste the image from the clipboard to the document a Click inside the blank document b Select Edit Paste or press Ctrl V c Save the document naming it Before the Upgrade Perform the upgrade See Perform the Upgrade on page 10 20 Repeat step through step 17 but save the screen shot in a new document named After the Upgrade Because the upgrade may change some AED settings compare the two documents and note any differences in the settings Use MDLink to update the settings that should be changed from the factory defaults For details see the MDLink manual provided with the software Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Perform the Upgrade AN Use the following procedure to upgrade the AED Caution Read and follow these cautions carefully Ensure the following conditions are met to ensure a successful upgrade
7. the computer is established step 11 on page 8 Double click the MDLink icon 4 Enter the password rescue 5 Click OK 6 Click the Options button Options e Select Cam Part Establish Com Speed 4 a Cancel 5 Figure 1 Options dialog box 1 Options 2 Select COM Port 3 Establish Com Speed 4 OK 5 Cancel 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs 7 Select Select Com Port 8 Click OK 9 Select the serial port the AED is plugged into usually Com1 3 8 Cancel 4 Figure 2 Com Port Update dialog box 1 Com Port Update 2 More Com Ports 3 OK 4 Cancel 10 Click OK 11 Click Get AED Configuration The AED prompts Communications Mode and the Get AED Configuration sequence begins When using a previous MDLink software version you may see an error message similar to this MDLink Warning 2001 The connected AED is not compatible with this version of MDLink automatically restart MDLink 9 9 Please retry operation Figure 3 MDLink warning dialog box 1 Warning 2001 The connected AED is not compatible with this version of MDLink Automatically restart MDLink 9 9 Please retry operation 2 OK 70 00698 01 B 21 70 00698 01 B Comparison of MDLink configuration settings If you see the message a Click OK b Click Get AED Configuration again The message
8. AED Upgrade Wizard Locate the IR sensor on the left side of the AED IR Sensor Figure 21 Cardiac Science AED Upgrade Wizard screen 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Cardiac Science AED Upgrade Wizard Eg Place the IR end of the serial cable next to the IR sensor on the AED about 3 to 5 inches away The IR end of the cable should point straight at the IR sensor on the AED and should be perpendicular to the side of the AED 3 ta 5 J n Figure 22 Cardiac Science AED Upgrade Wizard screen Cardiac Science AED Upgrade Wizard Locate an open serial connector COM port on your PC The serial connector should be a 9 pin connector usually found on the back of the PC Figure 23 Cardiac Science AED Upgrade Wizard screen 70 00698 01 B Instructions for the upgrade installation application Cardiac Science AED Upgrade Wizard Connect the serial cable to the 9 pin connector on the PC and make sure the electrodes are connected to the AED The PC is now ready to communicate with the AED Figure 24 Cardiac Science AED Upgrade Wizard screen Go to Continue the upgrade on page 24 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Continue the upgrade When the AED and computer are connected click Next gt If the upgrad
9. EJAJCID S390E A 92531 92532 G3lG3Auto a3Plus FirstSave Cardiovive AT Cardiovive DM serial connector under main lid Figure 9 How to Connect Your AED Select Your Model G3 screen Click Next to go to the next screen The following screens provide directions to connect your AED to your computer Follow the directions and then click Next Image gt gt to go to the next screen 70 00698 01 B Instructions for the upgrade installation application Cardiac Science AED Upgrade Wizard Use the slide show below as a visual aid to connect your AED to your PC or press End Skip to enable the Next gt button and proceed with the upgrade The picture below shows the AED and serial cable required to complete the upgrade Serial Cable Next Image gt gt En Figure 10 Cardiac Science AED Upgrade Wizard screen lt lt Prev Image Next Image gt gt End Skip Figure 11 Navigation buttons 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Cardiac Science AED Upgrade Wizard Open the AED lid Make sure the lid latches fully open Ignore any voice prompts from the AED Figure 12 Cardiac Science AED Upgrade Wizard screen Cardiac Science AED Upgrade Wizard Locate the plastic flap on the top left side of the AED Lift the plastic flap to expose the serial cable connection point Figure 13
10. Number Starting AED Versions Code Voice Text Ending AED Versions Code Voice Text Starting AED Status Code Parameters Ending AED Status Code Parameters Voice Prompt Confirmed After Upgrade Parameters set correctly Contact Name Organization Address aue a State Province Country Ap Email Phone Comment 70 00698 01 B Troubleshooting Troubleshooting The following information can be used to troubleshoot the most likely errors in the upgrade process Note If you need further assistance to resolve AED errors contact Cardiac Science Technical Support see Contact information on page 38 Communication failure Communication between the computer and AED cannot be established or was lost during the upgrade The computer must be running Windows XP Windows Vista or Windows 7 Ensure the communication cable between the computer and AED is properly connected and tightly seated Ensure the AED lid is fully open Ensure the AED battery indicator shows at least one green bar see the Operator and Service Manual for battery information and checks If you have verified all of the above items the available serial port might not be activated Refer to Windows online help for instructions to activate the serial port Upgrade process interrupted The AED lid was closed during the upgrade process The upgrade process may not have completed successfully Restart the upgrade process fr
11. Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs 70 00698 01 B Copyright 2010 Cardiac Science Corporation All rights reserved Contents About the upgrade 2 Contents of the AED upgrade kit mailed 2 Safety 3 Required tools 4 Upgrade preparation 5 Perform the Upgrade 10 Instructions for the upgrade installation application 11 After the software upgrade 23 Troubleshooting ee List of common errors S yd Contact information 38 CARDIAC AT THE HEART OF SAVING science LIVES Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs About the upgrade This upgrade is required to be installed on the devices for which the serial numbers are listed on the notification letter dated earlier this year The software adds these features to your AED AHA ERC 2005 guideline compliance Enhanced self test capability Important You must perform this upgrade on AEDs even if they are already AHA ERC 2005 compliant Note Apply this upgrade only to the specific devices listed on the notification letter Contents of the AED upgrade kit mailed The upgrade kit includes these items Software upgrade CD Quick start tool kit CD Software upgrade instructions this document AED Instructions for Use Contents of the AED upgrade package downloaded from Cardi
12. ac Science web site The upgrade software includes these items AED software upgrade Quick start toolkit MDLink User Manual Software upgrade instructions this document AED Operator and Service Manual 9 99 9 70 00698 01 B Safety Safety To prevent damage to the equipment note the following warnings and cautions WARNING AED out of service N The AED cannot perform a rescue during the upgrade Ensure the AED can be removed from service until the upgrade is complete normally about 30 minutes During the upgrade the AED Rescue Ready indicator is red indicating an out of service condition Return the AED to service when the upgrade is complete verified and the Rescue Ready indicator is green WARNING Electrical shock or fire damage N Do not connect any telephones or unauthorized connectors to this equipment Caution Read these instructions carefully N Become familiar with these instructions before starting the upgrade application 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Required tools The following tools are required to complete this procedure Computer with Microsoft Windows XP Windows Vista or Windows 7 and if installing from a CD a CD ROM drive Note Before starting the upgrade if you are using a laptop computer ensure that the battery on the laptop computer is fully charged
13. ade Click OK in the dialog box that appears Ifyou click Send Confirmation Now this dialog box appears AEDUpgrade i This option will transmit the confirmation data over the internet You may receive a warning message From your Firewall or security software IF you do please allow this application to transmit ETA data Figure 31 AED Upgrade message Ifyou click Send Confirmation Later this dialog box appears AEDUpgrade i This option will save the upgrade log to the desktop in the Cardiac Science AED Upgrade Logs Folder This file contains important information required to confirm the update process Please complete the upgrade process later by electronically sending this File using this application Or you may mail Fax or e mail the contents to the address indicated in the file Figure 32 AED Upgrade message Click Finish at the bottom of the screen Figure 33 Send Upgrade Confirmation screen Finish button Exit the upgrade program Important Close the lid of the AED to preserve the battery s charge Note After the upgrade use only AHA ERC 2005 compatible MDLink and Rescuelink to communicate with the AED These software tools can be installed from the Quick Start Tool Kit CD included in the upgrade kit if mailed to you If you downloaded the upgrade software from the Windows Start menu select Programs Cardiac Science Corp Quick Start Tool Kit 70 00698 01
14. anguage versions required for this upgrade are not available on this CD Please refer to the Quick Start Guide For Further information or contact 1 800 426 0337 in the US and Canada Outside the US or Canada please contact your local representative Figure 39 AED Upgrade error AEDUpgrade Eg The AED is not responding Check the serial connection and make sure the AED lid is open before retrying the upgrade OK Figure 40 AED Upgrade error AEDUpgrade A Cannot cancel the upgrade at this time Please complete the installation process Figure 41 AED Upgrade error 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs AEDUpgrade This option will electronically transmit saved confirmation data from previously performed upgrades You may receive a warning message from your Firewall or security software IF you do please allow this application to transmit data over the internet Figure 42 AED Upgrade message 77 AEDU perade 1 Thank you Your upgrade confirmation was successfully received Figure 43 AED Upgrade message AEDUpgrade TRANSMISSION FAILED Failed to transmit upgrade log Ci Cardiac Science AED Upgrade Logs AEDUpaqradeLog M SN x0 2010 03 12 162418 976 ExE The Cardiac Science server may be temporarily unavailable or a Firewall may have blocked the transfer Plea
15. ansmit this file electronically with the upgrade application or use an alternative method see below The information contained in this file is described under Upgrade information on page 6 Each upgrade file is named AEDUpgradeLog model number serial number Startingversrion ending version status code date time txt Note This file is renamed after it is successfully transmitted to Cardiac Science Corporation over the Internet If you do not use the upgrade application to transmit the file s send the file s to Cardiac Science in one of these ways Email the data as an attached text file to techsupport cardiacscience com Print out the text file and fax it to 1 425 402 2022 Print out the text file and mail it to AED Upgrade Cardiac Science Technical Support Cardiac Science Corporation 3303 Monte Villa Parkway Bothell WA 98021 8969 Note Outside the USA and Canada contact your local Cardiac Science representative 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Contents of an upgrade log file CARDIAC SCIENCE AED UPGRADE LOG Please email fax or mail this file to email TechSupport cardiacscience com Fax 425 402 2022 Mail Cardiac Science Technical Support AED Upgrade 3303 Monte Villa Parkway Bothell WA 98021 8969 OS Version Upgrade Time Upgrade Version Length of Upgrade Battery Capacity Serial Number Model
16. ased on the serial connection This is only a quide to assist in connecting your AED to Ehe PC IF you select Ehe wrong model you may return to this screen later Select AED Type Models 9300F 92533 Ga3jG3Auto 3Plus First5ave IR sensor on the side Cardiovive AT GSPro Cardiovive DM Figure 17 How to Connect Your AED Select Your Model G3 Pro screen Click Next gt to go to the next screen The following screens provide directions to connect your AED to your computer Follow the directions and then click Next Image gt gt to go to the next screen 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Cardiac Science AED Upgrade Wizard Use the slide show below as a visual aid to connect your AED to your PC or press End Skip to enable the Next gt button and proceed with the upgrade The picture below shows the AED and serial cable required to complete the upgrade Serial Cable kip Figure 18 Cardiac Science AED Upgrade Wizard screen lt lt Prev Image Next Image gt gt End Skip Figure 19 Navigation buttons 70 00698 01 B Instructions for the upgrade installation application Cardiac Science AED Upgrade Wizard Open the AED lid Make sure the lid latches fully open Ignore any voice prompts from the AED Figure 20 Cardiac Science AED Upgrade Wizard screen Cardiac Science
17. e This procedure assumes a working knowledge of AED controls and operation If necessary refer to the Operator and Service manual for additional information e Donotdisconnect the serial cable at any time during the upgrade e If you use a CD do not remove the upgrade CD until the upgrade is complete e Donot use the computer or AED until the upgrade is complete e The AED lid must be left open and in the locked position during the entire upgrade process When the upgrade process and verification steps are complete it is safe to close the lid e Donotleave the lid open beyond the time required to complete the upgrade process and verification Leaving the lid open for an extended period will deplete the battery e Donot remove the battery during the upgrade procedure e Once the upgrade process has started the computer records certain AED information If for any reason the upgrade process must be restarted the same computer must be used to complete the upgrade process Note Graphics in the manual and in the upgrade software show a Powerheart AED that may look different than your model of AED 1 2 3 Place the AED on a flat surface next to the computer Close all programs running on your computer Start the upgrade application If you downloaded the software from the Cardiac Science web site from the Start menu select All Programs Cardiac Science Corp AED Upgrade The application starts f you are using a CD ins
18. e application does not detect the AED this screen appears Detecting AED WARNING Do not leave this install unattended Leaving the AED lid open longer than is necessary to complete this install will degrade battery life If you know which COM port the cable is connected to you may enter that below Ifnot you may let the software attempt to automatically detect the AED Auto detect AED Test for AED on port COM1 Detect AED Select a search method and press Detect AED to proceed Figure 25 Detecting AED screen Either specify the computers COM port or select Auto detect AED and click Detect AED 70 00698 01 B Instructions for the upgrade installation application This screen appears AED Detected AED Information Model Number Battery Capacity Serial Number Code Version Voice Version Bootload Version Text Version LIT Code Version Begin Upgrade Cancel Figure 26 AED Detected screen Click Begin Upgrade 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs If you are upgrading some types of G3 Pro this screen might appear Confirm the Rescue Ready Indicator is Green The Rescue Ready Indicator should be green or should have been green when the upgrade process was begun Please confirm the status of the Rescue Ready Indicator in the check box below before continuing with the upgrade O
19. ert the CD into the CD ROM drive and wait for the upgrade application to start Follow the directions given by the upgrade application The upgrade may take several minutes to complete Instructions for the upgrade installation application on page 11 shows all screens that compose the upgrade application During the upgrade process disregard all text prompts or messages that appear on the AED s display In some instances the display may be blank and all indicators unlit In either case the upgrade is working properly Important The AED must enter Communications Mode for the upgrade to be successful The installation program shows how your AED establishes communications mode Refer to Troubleshooting on page 35 if Communications Mode is not established 5 Transmit the generated upgrade log files to Cardiac Science See page 33 70 00698 01 B Instructions for the upgrade installation application Instructions for the upgrade installation application This section provides screenshots of the upgrade program Use this section to follow the instructions presented by the upgrade software After the upgrade program runs this screen appears Note Your exact model of AED may not be shown Cardiac Science AED Field Upgrade CARDIAC SCIEnce automated external defibrillators AED Firmware Upgrade Models 3300 E A C D P 3390E A 92531 92532 92533 POWERIHEART L Send Upgrade Confirmation to ur MATIC r Cardiac Science
20. erve energy to perform the entire upgrade process 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Upgrade information The upgrade application requires that you provide the following information at the beginning of the upgrade process Contact name organization street address city state province country postal code email address and phone number Along with the information you provide the application saves additional data to a file but does not send the file to Cardiac Science without your permission Computer operating system version upgrade version upgrade time and date length of time to upgrade AED model number serial number code version voice version text version status code and battery capacity After you finish the upgrade of the AED please send the upgrade information file to Cardiac Science as directed see page 33 If you need help locating or sending the upgrade information file please contact Cardiac Science Technical Support directly See Contact information on page 38 Outside the USA and Canada contact your local Cardiac Science representative AED AHA MDLink configuration upgrade note The AHA software upgrade application evaluates the current MDLink configuration settings on the AED prior to the upgrade process Most of the existing settings will remain unchanged however certain AHA guideline configurat
21. ion upgrades will be installed regardless of the previous choices made in MDLink Configuration changes include CPR time default 120 seconds 9390 E A 135 seconds Note The default value may be different on your model If there is a question contact your medical director ECG monitoring during CPR Disabled Check Breathing prompt Disabled Note The Check Breathing prompt does not apply on 9300C and 92531 models 70 00698 01 B Comparison of MDLink configuration settings Comparison of MDLink configuration settings Important If no changes to the AED s settings have been made since its purchase skip this section and go to Perform the Upgrade on page 10 You do not need MDLink or Rescuelink installed to upgrade the AED Otherwise if any AED settings have changed and the AED is not AHA IEC 2005 compliant perform this procedure to ensure that the customized settings can be restored after the upgrade For comparison record the MDLink settings before and after the upgrade process Use the following instructions to create screen captures for the AED settings Note MDLink can be used to get the AED settings both before and after the upgrade 1 Connect the serial cable to the serial port of the PC If you have a G3 Pro connect the IR cable Note On some models you must open the lid to have access to the serial port 2 Open the lid of the AED The voice and text prompts start and continue until communication with
22. irmation UPGRADE SUCCESSFUL Please enter any comments below and send the mandatory confirmation status to Cardiac Science Optional Comments Send Confirmation Send Confirmation View Confirmation Now Later Data Confirmation of this mandatory upgrade must be sent to Cardiac Science Please click Send Confirmation Now to send this information automatically using an Internet connection Figure 29 Send Upgrade confirmation successful screen This screen appears Send Upgrade Confirmation UPGRADE FAILED Your AED may not be functional Contact Cardiac Science Technical Support 1 800 426 0337 Outside the US and Canada contact your local representative Please enter any comments below and send the mandatory confirmation status to Cardiac Science Optional Comments Send Confirmation Send Confirmation View Confirmation Now Later Data Confirmation of this mandatory upgrade must be sent to Cardiac Science even if the upgrade Failed Please click Send Confirmation Now to send this information automatically using an Internet connection Figure 30 Send Upgrade confirmation failed screen 70 00698 01 B Instructions for the upgrade installation application Click Send Confirmation Now or Send Confirmation Later Please register even if the upgrade failed Registering provides Cardiac Science Technical Support with important information about your AED that will help to solve the issue with the upgr
23. lace battery and restart 0x33 Replace Battery upgrade 70 00698 01 B Contact information Cardiac Science Technical Support 1 800 426 0337 USA When connected press 1 for Technical Support then press 2 for Powerheart 1 425 402 2000 USA and Canada When connected press 1 for Technical Support then press 2 for Powerheart techsupport cardiacscience com http websupport cardiacscience com webchat Outside the USA and Canada contact your local Cardiac Science representative Cardiac Science Corporation 3303 Monte Villa Parkway Bothell WA 98021 USA e 425 402 2000 US toll free 800 426 0337 Fax 425 402 2001 info cardiacscience com Orders and Customer Care US and International 425 402 2000 US toll free 800 426 0337 Fax 425 402 2001 care cardiacscience com Technical Support US Fax 425 402 2022 techsupport cardiacscience come http websupport cardiacscience com webchat International internationalsupport cardiacscience com Cardiac Science International A S Kirke Vaerloesevej 14 DK 3500 Vaerloese Denmark 45 4438 0500 Fax 45 4438 0501 international cardiacscience com United Kingdom The Manse 39 Northenden Road Sale Manchester M33 2DH United Kingdom 44 161 926 0000 uk cardiacscience com France Parc de la Duranne 565 Rue Ren Descartes F 13857 Aix en Provence Cedex 3 France 33 4 88 19 92 92 france cardiacscience com Central Europe D A
24. om the beginning Use the same computer that was used for the earlier attempt Rescue Ready indicator remains red The Rescue Ready indicator did not return to green after completing the upgrade process Ifan error code is displayed refer to the List of common errors on page 37 Ensure the pads connector is properly installed and fully engaged Ensure the battery has sufficient charge see the Operator and Service manual for battery information Restart the upgrade process from the beginning If the Rescue Ready indicator still does not turn green contact Technical Support see Contact information on page 38 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs AED not working The AED is not working after the software upgrade was either interrupted or completed The AED may display a Service Required prompt If communication can be re established to the computer close the AED lid for 10 seconds then re open it Restart the upgrade process from the beginning Ifan error code is displayed refer to the List of common errors on page 37 70 00698 01 B List of Common errors List of common errors The table below lists common error codes and suggested corrections Error Description Suggested correction 0x55 Electrode not present Plug in pads and restart upgrade Replace battery and restart 0x32 Battery Low upgrade Rep
25. r press Cancel to abort Yes the Rescue Ready Indicator is green now or was green at the stark of the upgrade process Cancel Upgrade 1 Figure 27 Confirm the Rescue Ready indicator is green screen If the AED is Rescue Ready click the check box and click Continue Upgrade 70 00698 01 B Instructions for the upgrade installation application After the upgrade is complete you see this screen Confirm AED operation Upgrade Verification Process To confirm that the AED is ready For use please complete the following verification steps 1 Remove serial communications cable From the AED 2 Close the AED lid completely wait 10 seconds then re open the lid 3 Verify that you hear the voice prompt TEAR OPEN PACKAGE AND REMOVE PADS 4 Verify that Ehe Rescue Ready indicator is green 5j Close the AED lid completely Please confirm AED operation Yes I heard the voice prompt step 3 above and the Rescue Ready indicator is green step 4 above C No I did nat hear the correct voice prompt step 3 above or the Rescue Ready indicator is red step 4 above Figure 28 Confirm AED operation screen Select your answer and click Next Ifyou selected Yes you will see Figure 29 Ifyou selected No you will see Figure 30 70 00698 01 B Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs This screen appears Send Upgrade Conf
26. se disable Firewall protection For this application Visit the Cardiac Science web site at http www cardiacscience com assets 012 6377 pdF For more information Continue Cancel Figure 44 AED Upgrade message File Transfer Summary Thank you for providing confirmation information Upgrade results have been transmitted to Cardiac Science and a summary of the transfer status iz provided below A copy of these files will be kept on your computer and can be accessed through the desktop link Cardiac Science SED Upgrade Logs 2 log files were successfully uploaded sent AEDLIpgradeLog M SM xO 2UT10 03 30 120152 614 tet sent AEDLIpgradeLog M SM xO 2010 03 3000 20445 285 tst 3 lag files could not be uploaded Please retry transmission of these files at a later time AEDUpgradelog M SM x0 2U10 03 12 152418 375 txt AEDLUpagradeLog M SM x0 2U10 03 26 155010 822 txt AEDUpgradelog M SM x0 2U10 03 23 155855 333 txt Figure 45 File transfer summary 70 00698 01 B After the software upgrade After the software upgrade After the upgrade process is complete you are prompted to transmit an AED upgrade log file to Cardiac Science Corporation to maintain device history This upgrade log file is generated automatically and is accessible with a shortcut named Cardiac Science AED Upgrade Logs on your computers desktop The folder can include several log files if the upgrade is performed more than once You can either tr
27. st closely resembles your AED based on the serial connection This is only a quide to assist in connecting your AED to Ehe PC IF you select the wrong model you may return to this screen later Select AED Type Models 9300EJAJCID 9390EJA 92531 92532 G3 G34uto a3Plus FirstSave Cardiovive AT onn serial connector under main lid Figure 8 How to Connect Your AED Select Your Model screen Select your type of AED by clicking one of the buttons on the right of the screen Follow the directions given on the screen 70 00698 01 B If you have this model Click this button Go to 92531 92532 9300A 9300C Ga G3Auto Connect your G3 AED on 9300D Tees page 14 Cardiovive AT 9300E 9390A 9390E 9300P Connect your G3 Pro AED on 92533 Cardiavive DM page 19 Software Upgrade Instructions for Powerheart FirstSave and CardioVive Automated External Defibrillators AEDs Connect your G3 AED After you select the button for your model you see a picture of the AED Your AED may look different from the one in the photograph How to Connect Your AED Select Your Model The Following screens will guide vou through the steps to connect your AED to the PC Select the model that most closely resembles your AED based on the serial connection This is only a quide to assist in connecting your AED to Ehe PC IF you select Ehe wrong model you may return to this screen later Select AED Type Models 9300
28. tion letter Verify AED status and battery charge The Rescue Ready status indicator must be green before starting the upgrade process Green indicates these conditions Battery has an adequate charge see note below Pads are properly connected and are functional Integrity of the internal circuitry is good No errors occurred after the last AED self test Caution Procedure failure N If the status indicator is red the AED requires attention to correct the error prior to starting the upgrade process Please refer toTroubleshooting on page 35 and the List of common errors on page 37 for further information Note Models 9300C and 92531 do not include a Rescue Ready indicator You may upgrade these models if all of these conditions exist e Red Wrench status indicator is not illuminated e Battery has an adequate charge see note below e No AED error tone beeps several times per minute is audible e No voice prompt Service Required is audible Note After the upgrade begins the amount of charge in the battery is evaluated to determine if the battery has enough reserve energy to perform the upgrade If the battery does not have enough reserve energy for the entire upgrade process the application alerts the user A fresh or fully charged battery must be installed to continue the upgrade process Note Even if the Rescue Ready indicator is green and the AED can perform a rescue the battery may not have enough res
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