TOMO™ in - DNP Imagingcomm America Corporation -
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1. DNP Photo Imaging America Corp BASIC OPERATIONS AND MAINTENANCE GUIDE Acknowledgements ACKNOWLEDGEMENTS The information contained in this document represents the current view of DNP Photo Imaging America Corp on the issues discussed as of the date of publication Because DNP Photo Imaging America Corp must respond to changing market conditions it should not be interpreted to be a commitment on the part of DNP Photo Imaging America Corp and DNP Photo Imaging America Corp cannot guarantee the accuracy of any information presented after the date of publication This document is for informational purposes only DNP Photo Imaging America Corp MAKES NO WARRANTIES EXPRESSED OR IMPLIED AS TO THE INFORMATION IN THIS DOCUMENT Complying with all applicable copyright laws is the responsibility of the user Without limiting the rights under copyright no part of this document may be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the express written permission of DNP Photo Imaging America Corp DNP Photo Imaging America Corp may have patents patent applications trademarks copyrights or other intellectual property rights covering subject matter in this document Except as expressly provided in any written license agreement from DNP Photo Imaging America Corp the furnishing of this document2. Figure 22 Paper Release Lever DNP Photo Imaging America Corp 22 Installing Media Printer Basics 3 Remove the scrap box empty scraps into the trash Set aside Figure 23 Removing the Scrap Box 4 Remove the spool ends from the printer 5 Setthe spools into the paper ensuring there is no gap between the paper and the spool Attention Failure to set the paper correctly can result in print jams Do not get dirt or fingerprints on the paper as they will adversely affect print quality Figure 24 Paper Holl 6 Set the paper holder into the paper cassette in the printer Make sure you set the paper in firmly 26 DNP Photo Imaging America Corp Installing Media Printer Basics 7 Set the paper so that it is in the direction shown Paper direction Figure 25 Inserting paper into cassette 8 Remove the seal 9 Advance the paper in the direction indicated When it is inserted far enough the buzzer will beep and the paper LED orange will stop blinking Figure 26 Advancing the paper DNP Photo Imaging America Corp 2 Installing Media Printer Basics O Note It is easier to set if you press down on the spool lightly while advancing the paper 10 Seta new ribbon into the ribbon cassette Advance the ribbon in the direction shown and take up any slack in the ribbon Take up side supply side Figure 27 Advancing Ribbon 11 Setit with the supply side in the fron
3. Print Film Out The print film installed in the Install new film and press the printer is empty Resume button to continue printing To cancel the print press the Cancel button on the printer or the Cancel Print button from the driver s display dialog Print Film is not Installed No print film is installed in Install the film and press Resume the printer To cancel the print press the Cancel button on the printer or the Cancel Print button from the driver s display dialog Print Film Sensor Error The printer cannot find the Check that the film is installed next panel on the film properly and press Resume To cancel the print press the Cancel Print button from the driver s display dialog or the Cancel button on the printer DNP Photo Imaging America Corp 67 Troubleshooting Printer Error Message Wrong Print Film Installed Invalid Print Film Installed Print Film Error 68 An incorrect film has been installed or a driver setting is incorrect The film installed does not match the SecureMark configuration of the printer The film caused a general error Fargo HDP5000 Card Printer Solution Ensure that the appropriate film is installed and press the Resume button located on the printer to continue printing To cancel the print press the Cancel Print button from the driver s display dialog or the Cancel button on the printer A non SecureMark film is installed in a SecureMark pri
4. and do not pull the paper out of the printer You have now installed a paper roll 70 DNP Photo Imaging America Corp Receipt Printer Maintenance Receipt Printer RECEIPT PRINTER MAINTENANCE Cleaning the Thermal Print Head Attention After printing the printhead can be very hot Be careful not to touch it Let the printhead cool before you clean it 1 Open the paper roll cover 2 Clean the thermal element the green part of the printhead with a cotton swab moistened with an alcohol solvent ethanol methanol or IPA Ja Note Clean the thermal head every three months to maintain receipt printer quality You have now cleaned the thermal print head TROUBLESHOOTING Removing a Paper Jam Attention Do not touch the paper feed motor because it can be very hot If the paper is jammed in the paper roll section 1 Turn the printer off 2 Open the paper roll cover remove the paper roll and remove the jammed paper 3 Insert the paper roll Make sure the paper roll is seated correctly and close the cover 4 If paper is caught in the cutter and you cannot open the printer cover open the cutter cover as shown below Figure 76 Cutter Cover DNP Photo Imaging America Corp 71 The Control Panel Receipt Printer 5 Turn the knob until you see a triangle in the opening This returns the cutter blade to the normal position There is a label near the cutter to assist you see below 6 Close the cutt
5. straight on the scanner glass Make sure the photo is not wrinkled or warped or the photo has been moved Make sure you do not move the photo or the scanner while scanning Make sure the scanner is placed on a flat surface Colors are patchy or distorted External light may be entering If the photo is very thick or curled at the edges cover at the edges of the image from the scanner edges the edges with paper to block external light as you scan An image on the back of the The original is printed on thin Try scanning the original with a piece of black paper on Original appears in the paper allowing the image on the back of it scanned image the back to be visible DNP Photo Imaging America Corp 75 PN 35 XXXX Hev DNP Photo Imaging America Corp PO Box 767 SAN MARCOS TX 78667 WWW DNPPHOTO COM 1 888 749 3587
6. Feedthe edge of the paper into the printer paper feed slot located towards the front of the receipt printer paper compartment Attention The kiosk must be ON for the paper to automatically feed Always follow safety precautions when working inside the kiosk when it is powered ON and avoid wearing clothing or jewelry that could get caught in the mechanism Figure 4 Feeding the Paper into the Paper Path 12 When the paper is in the correct position the receipt printer automatically feeds the paper through the receipt printer You have now installed the receipt printer paper in the CT2 kiosk CT2 KIOSK CARD READERS Cleaning The credit card reader requires very little maintenance and does not need to be serviced on a regular basis Before you begin cleaning the credit card reader you need wm Card Reader Cleaning Kit Kit Products part number 900 00 a E Two clean dry cloths 1 Insert and remove the Cleaning Card into the card reader as you would a normal credit card 2 Repeat step 1 five times 3 With a clean cloth wipe away excess dirt from card cleaner 4 Wait approximately 30 seconds DNP Photo Imaging America Corp Kiosk Insert and remove the Cleaning Card into the card reader as you would a normal credit card Repeat step 5 five times With a clean cloth wipe away excess dirt from card cleaner Allow the card reader 30 minutes to dry A Perform a credit card transaction as normal 10 Void the credi
7. direction indicated and cut off any wrinkled or partially printed areas evenly with scissors Figure 40 Pulling and Trimming the Paper 36 DNP Photo Imaging America Corp If there is a Paper Jam Printer Basics O Note If wrinkles or partially printed areas are left it could cause the paper to jam again Cut paper straight across Do not cut paper at an angle Figure 41 Cutting the Paper 4 Remove the scrap box and rewind the paper Figure 42 Rewinding the Paper DNP Photo Imaging America Corp 37 If the ribbon is torn or has been pulled into the mechanism Printer Basics 5 Advance the paper in the direction indicated When it is inserted far enough the buzzer will beep and the orange Paper LED light will stop blinking Figure 43 Advancing the paper Close the top of the mechanism and push the mechanism back in place The printer will re initialize You have now cleared a paper jam If the ribbon is torn or has been pulled into the mechanism 1 Pull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling gently Figure 44 Pulling the Mechanism Unit 2 Carefully remove the ribbon cassette by pulling up and out Figure 45 Removing the Ribbon Cassette 38 DNP Photo Imaging America Corp If the ribbon is torn or has been pulled into the mechanism Printer Basics 3 Cut the ribbon Figure 46 Cutting the ribbon 4 Carefull
8. s cleaning rollers wm Gauze Pads pre moistened with 99 99 isopropyl alcohol for cleaning the printer s interior exterior mm Alcohol Cards pre moistened with 99 99 isopropyl alcohol for cleaning the printer s platen rollers and card feed rollers Attention 4 To prevent equipment or media damage always remove the ribbon and cards from the printer before making any repairs unless otherwise specified v Attention To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the printer 58 DNP Photo Imaging America Corp Cleaning the Printer Platen Roller and Card Feed Rollers Fargo HDP5000 Card Printer Cleaning the Printer Platen Roller and Card Feed Rollers Perform this procedure approximately every 1000 prints to maintain a consistent print quality The card feed rollers move the card throughout the print process Rollers should be kept clean to prevent card jams and card contamination 1 From the HDP5000 Driver click on the Toolbox button to bring up the Clean Printer tab HGP SCT Card Primer Ca taste Fia Longus on 2 cata stimano Ti Farenin Caii Fir ered Limina io carpe 20 Parno m Horti pam baec bang fron bah rdias of the Cea Died 3 irc sik the Omang Caid ric fhe Caid Hippait ited rod ic Casi a eg i ri bee r 4 Cid arith Chaar bution baee S Gick iha Ching Card rin Ha p rd iu f recone B Si her the Ca a
9. see the section Cleaning the Monitor on page 7 mm A mouse B Note Use the mouse if the touch area on the monitor screen does not match the area touched 1 Close the system software 2 Atthe Site Kiosk desktop touch the Touchscreen Calibration button or from the Windows desktop touch the Start Menu and select the All Programs Touch Utility Touch option When the POS Touch Utility appears press the Scale Offset button 3 4 The 3 pts Calibration screen appears with instructions on how to calibrate your touchscreen monitor 5 Touch and continue to press the blinking target on the screen for two seconds or until you hear a beep 6 When finished you are prompted to touch the screen to save the calibration information You have now calibrated the touchscreen monitor 9 Point Calibration 9 point calibration is for troubleshooting and resolving complex touchscreen issues To successfully calibrate the touch screen monitor you need wm A clean touchscreen monitor see the section Cleaning the Monitor on page 7 mm A mouse mm A stylus pen Optional 1 Close the system software 2 Atthe Site Kiosk desktop touch the Touchscreen Calibration button or from the Windows desktop touch the Start Menu and select the All Programs Touch Utility Touch option 1 DNP Photo Imaging America Corp CT2 KIOSK RECEIPT PRINTER BASICS Kiosk 3 When the POS Touch Utility appears press the Device tab 4 Atthe Device pa
10. the scanner snugly CLEANING THE SCANNER Occasionally the scanner requires cleaning It is recommended that you clean the scanner quarterly or on an as needed basis If you have questions about care and maintenance of the Epson V300 scanner contact Technical Support at 1 888 749 3587 v Attention Do not press the glass surface of the document table with any force Be careful not to scratch or damage the glass surface and do not use a hard or abrasive brush to clean it Never use alcohol thinner or corrosive solvent to clean the scanner Be careful not to spill liquid into the scanner mechanism or electronic components Press the Power button for 3 seconds to turn off the scanner DNP Photo Imaging America Corp 73 Cleaning the Scanner Scanner 1 Unplug the AC adapter cord from the scanner 2 Clean the outer case with a cloth dampened with mild detergent and water 3 Ifthe glass surface of the document table gets dirty clean it with a soft dry cloth If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner on a soft microfiber cloth to remove it Wipe off all remaining liquid Attention Do not spray glass cleaner directly on the scanner glass otherwise the fluid might leak inside the scanner and damage it 4 Remove the document mat and clean the transparency unit window as described in step 4 rm n r o m Figure 77 a transparency unit
11. 5000 CARD PRINTER Follow these instructions for establishing the correct printer settings for the Fargo Card Printer Setting the Fargo Color Profile 4 Click the Start button in the lower left corner of the screen 5 From the Start menu select Printers and Faxes 6 Right click on the Fargo HDP5000 Card Printer icon 7 Select Properties from the menu a D540 set as Def auk Printer 8 Select the Color IA RAGGRIonii tab NE Genera Shaing Pot Advanced Color Management Device Settings Thesa setting let pou associate color profes wah pour color printes Color profiles control the color on your printer based on the type of media being uted and the perder configuration the kit of associated color palles Recommended Manuat Manually select the default color profile tor all output from this device fom the list of associated color profiles Default color profile HIDIPSQ00CLA muU Fargo 343patches 2008 05 18 x Remove SetAsDefaut oi c so 9 Click the Manual radio button to prohibit Windows from making an automatic profile selection D Note If the Fargo 343patches 2008 09 18 color profile is not available in the list of choices it must be added 10 To add the profile 44 DNP Photo Imaging America Corp MERE Selecting the Fargo Advanced Settings Fargo HDP5000 Card Printer a Click the Add button b Browse to C WINDOWS sys
12. ATION CONVENTIONS L00000 1 Flytech 17 Kiosk CT2 GENERAL MAINTENANCE sassate eater 3 CLEANING THE MONITOR 525329392 VERS TOWERS A I EN ERR PEE EHES C P HUPA ES PH E 3 CALIBRATING THE CT2 KIOSK TOUCHSCREEN MONITOR e e B ewes 4 3S omt Calibration ada bien beso Prec rd idea PEU EU cate 4 5 Fomt Calibratori seine ce esas edera ener 4 CT2 KIOSK RECEIPT PRINTER BASICS eee ehh hm ntn 5 Replacing the Receipt Paper wie noy sicaza ne neanche UR R RUN die RR ORC oia 5 12 BIOS CARDREADERS sessanta aan oes OA RE PEE d 6 GT C E 6 PH 7 FProubleshoomsea osrisssiacianicniza e o sione nea diana TIA 7 Mirine DISSEAUE sorio antenne 8 YE Data Kiosk CT5 Monitor Basics avus Tua IRRITANTE RETI 13 General NantelialiCe ouis Dose IARE OY EV PE CX RAU TREE TQ eda miti need es 13 ET 13 Cleanme theMonitor ss sisi aiar temi beta 13 CI 14 Calibrating the CT5 Touchscreen Monitor ccc cece ccc c cece eee een 14 Troubleshooting th Monitor cs sirio owes on pew 06 555 25455 oe Se OS SNS SEER RTRT 18 Partsortne T5 COUMICHION 454 3002006565006 intendete i 19 Replacing the Receipt PONG paritarie 20 DS40 Printer Basics Ce Ee e E vee E E E E E RTT E E E E E i 23 Disting
13. HOOTING Fargo HDP5000 Card Printer Some troubleshooting requires you to access the Printer Preferences dialog box To access Printer Preferences 1 Click on the Start menu 2 Navigate to Control Panel Printers 3 Right click on the HDP5000 printer 4 Select Printing Preferences Troubleshooting the Printer Error Messages Printer Error Message General Error A general printer error has occurred Card Not Found The printer is unable to find the card Cover is Open The printer cannot start printing because the cover is open Unable to Feed The printer is unable to feed a card from the card cartridge 62 Solution Press Cancel on the printer or click on Cancel Print from the driver s display dialog Check the printer for a card or other obstruction Remove the card and cancel the print by pressing the Cancel button on the printer or the Cancel Print button from the driver s display dialog Close the cover to continue printing Ensure that cards are available and loaded correctly Press the Resume button located on the printers LCD display to continue printing To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog DNP Photo Imaging America Corp e I Troubleshooting Fargo HDP5000 Card Printer Printer Error Message Solution Card Jam A card has become jammed a Open the printer s front cover and in the printer r
14. Photo Card Printing Fargo HDP5000 Card Printer 6 Select the Device Options tab E HOP S Card Printer Printing Preferences 7 Check the box next to Automatically detect the installed Ribbon and Film for every print job 8 Check the box next to Print Both Sides 9 Click the OK button 50 DNP Photo Imaging America Corp Loading Media Fargo HDP5000 Card Printer LOADING MEDIA To load film and ribbon into the printer 1 Pushinonthe front cover to open it Figure 53 Cover Open 2 Remove the HDP film cartridge and print ribbon cartridge Figure 54 Remove Cartridges DNP Photo Imaging America Corp 51 Loading Media Fargo HDP5000 Card Printer Figure 55 Load Film B Note a l l The film spindles and cartridge gears are color coded to ensure correct placement of the film 4 Tighten the film by rotating the rolls in the directions indicated below Figure 56 Tighten Film 5 Insert the HDP film cartridge back into the printer until it clicks 6 Load the print ribbon into the print ribbon cartridge until the rolls click Figure 57 Load Print Ribbon 32 DNP Photo Imaging America Corp Loading Media Fargo HDP5000 Card Printer 2 Note The ribbon spindles and the cartridge gears are color coded to ensure correct placement of the ribbon 7 Tighten the print ribbon by rotating the rolls in the directions indicated below Figure 58 Tighten the Ribbon 8 Insert the
15. ally you should check the ventilation or exhaust for the printer as it can become clogged with dust Attention If the ventilation for the printer becomes clogged or blocked the inside temperature of the housing becomes higher and can cause the thermal head to overheat When the thermal head overheats printing halts and the power LED will blink Printing resumes automatically when the head temperature cools The thermal head can also overheat due to continuous printing of very dark images 1 Turn the printer OFF Access the back of the printer O Note E You may need to unplug the power or network cables to completely access the back of the printer If you will have to disconnect power make sure you power down the unit previous to unplugging the unit DNP Photo Imaging America Corp Cleaning the Platen Roller Printer Basics 2 The exhaust for the printer is located near the top of the back plate as indicated in the illustration below USB port Ventilation Power Socket Figure 31 Ventilation Port 3 Wipe the dust from the unit using a cloth designed for dusting electronics or use canned air to blow the dust from the back of the unit 4 Replace any cables you may have had to disconnect to access the back of the printer and put the printer back in place 5 Power the unit ON You have now cleaned the dust from the ventilation unit Cleaning the Platen Roller If any impressions appear regularly
16. any partially printed paper from inside the mechanism following the instructions for if there is a paper jam You have reset a printer stopped in mid action If the Power Fails During Printing VS Attention If the power fails during printing the mechanism unit cannot be pulled out The mechanism will not open until the cutter has been returned to the ready position 1 Turn the power back ON The partial print will be cut into scrap lengths and discarded in the scrap bin 2 Once the cutter has returned to the ready position the mechanism can be pulled out 3 Check that there is no partially printed paper in the mechanism unit If there is see if there is a paper jam DNP Photo Imaging America Corp 41 If the Power Fails During Printing Printer Basics 42 DNP Photo Imaging America Corp FARGO HDP5000 CARD PRINTER INCLUDED WITH YOUR PRINTER power supply input card cartridge output hopper cleaning roller amp spindle VS Attention Place the printer unit in a location with adequate air circulation Do no install the printer near heat sources such as radiators or air ducts or in places subject to direct sunlight or excessive dust Attention v Before beginning installation make sure to unplug the power supply and USB ethernet cables from the printer DNP Photo Imaging America Corp 43 DO S Configuring the HDP5000 Card Printer Fargo HDP5000 Card Printer CONFIGURING THE HDP
17. below Figure 14 Monitor Tilted Back 3 Use the key to unlock the front of the countertop Figure 15 Unlocking the Countertop 20 DNP Photo Imaging America Corp Replacing the Receipt Paper Kiosk 4 Pull the compartment forward to access the receipt printer and paper holder Figure 16 The Receipt Printer 5 Remove the paper spool from the compartment by lifting up on the spool holder Figure 17 The Spool Holder 6 Remove the old paper roll from the paper spool 7 Cut the leading edge of the paper roll so that it is straight across and not at an angle Figure 18 Cutting the Paper Straight DNP Photo Imaging America Corp 21 Replacing the Receipt Paper Kiosk 8 Place the new paper roll on the paper spool Orient the paper roll so that the leading edge of the paper goes over the paper roll and place the paper spool in compartment 9 Feed the edge of the paper into the printer paper feed slot located towards the front of the receipt printer paper compartment Figure 19 Feeding the Paper into the Paper Path Attention The kiosk must be ON for the paper to automatically feed Always follow safety precautions when working inside the kiosk when it is powered ON and avoid wearing clothing or jewelry that could get caught in the mechanism 10 When the paper is in the correct position the receipt printer automatically feeds the paper through the receipt printer 11 Close the compartmen
18. does not give you any license to these patents trademarks copyrights or other intellectual property ScanStation PrintMaster iStation PicViewer Photo Theater MyPhotoLab NexLab PixelWare LabServer One Touch Digital Prints and One Touch Digital Printing are trademarks of DNP Photo Imaging America Corp The names of actual companies and products mentioned herein may be the trademarks of their respective owners PrintRush is a trademark of Dai Nippon Printing Company LTD Dell is a registered trademark of Dell Inc pcAnywhere is a registered trademark of Symantec Corporation Kodak is a trademark of Eastman Kodak Company Epson Stylus is a registered trademark of Seiko Epson Corporation and Sony is a registered trademark of Sony Electronics Corporation GO Software PC Charge Win Charge are trademarks of GO Software Inc IrDA is a registered trademark of Infrared Data Association Bluetooth is a registered trademark of the Bluetooth SIG and Macromedia and Flash are registered trademarks of Macromedia Inc All other trademarks are the property of their respective owners DNP Photo Imaging America Corp PO Box 767 San Marcos TX 78667 e USA 2000 2006 DNP Photo Imaging America Corp All rights reserved DNP Photo Imaging America Corp Acknowledgements DNP Photo Imaging America Corp Basic Maintenance Basic Operations and Maintenance Guide Overview DOCUMENT
19. dual sided module cover b Clear any cards in the flipper table by using the Forward and or Back buttons located on the printer s LCD display c Close the printer s front cover and the dual sided module cover d Press the Resume button located on the printer s LCD display to continue printing e To cancel the print press the Cancel button on the printer s LCD display or the Cancel Print button from the driver s display dialog Check the printer for a card jam or other obstruction and press the Resume button to continue printing To cancel the print press the Cancel button on the printer or the Cancel Print button from the driver s display dialog a Open the printer s dual sided module cover b Clear any cards in the module by using the Forward and or Back buttons located on the printer s front cover c Ensure the flipper table can rotate freely Close the module cover d Press the Resume button on the printer s front cover to continue printing e To cancel the print press the Cancel Print button from the driver s display dialog DNP Photo Imaging America Corp Troubleshooting Printer Error Message Ribbon RFID Error Wrong Ribbon Installed No Ribbon Installed Ribbon Out Ribbon Break Jam DNP Photo Imaging America Corp The ribbon tag information is corrupted or incorrect An incorrect ribbon has been installed or a driver setting is incorrect No ribbon is
20. emove the ribbon and film cartridges b Clear any cards in the printer by using the Forward and or Back buttons located on the printer s LCD display c Re insert the ribbon and film and close the printer s front cover d Press the Resume button located on the printer s LCD display to continue printing e To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog Card Jam encoder A card has become jammed a Open the printer s front cover and in the printer s encoding remove the ribbon station b Open the printer s dual sided module cover c Clear any cards in the encoding module by using the Forward and or Back buttons located on the printer s LCD display d Re insert the print ribbon and close the front cover e Press the Resume button located on the printer s LCD display to continue printing f To cancel the print press the Cancel button located on the printer s LCD display or the Cancel Print button from the driver s display dialog DNP Photo Imaging America Corp 63 Troubleshooting Printer Error Message Card Jam flipper Card Eject Error Flipper Jam 64 A card has become jammed in the printer s flipper table The printer is unable to eject a card The flipper table has jammed while either aligning itself or flipping a card Fargo HDP5000 Card Printer Solution a Open the printer s front cover and
21. er cover 7 Open the printer cover and remove the jammed paper You have now removed a paper jam THE CONTROL PANEL This section explains the symbols and buttons on the control panel of the receipt printer am Power This light is on whenever the power is turned on em Error This light indicates an error w Paper Out This light comes on when the printer is out or nearly out of paper wm Feed Use this button to feed the paper out of the printer 72 DNP Photo Imaging America Corp EPSON V300 SCANNER In addition to the basic maintenance steps the Epson V300 scanner requires additional servicing for optimum operation This section covers em Transporting the Scanner mm Cleaning the Scanner a E Troubleshooting the Scanner TRANSPORTING THE SCANNER Before you transport the scanner for a long distance or store it for an extended period of time the scanner s carriage underneath the scanner glass needs to be in the home position to prevent damage 1 Make sure the carriage is in the home position on the right side of the scanner If the carriage is not in the home position turn on the scanner and wait until the carriage moves to the home position 2 Pressthe Power button for 3 seconds to turn off the scanner then unplug the AC adapter 3 Disconnect the USB cable from the scanner 4 Attach the packing materials that came with the scanner then repack the scanner in its original box or a similar box that fits
22. est cleaning agent for your touchscreen monitor To avoid risk of damage to the touchscreen monitor wm Follow all instructions as listed in the cleaning agent s Material Safety Data Sheet MSDS and product label mm Never use any caustic or abrasive cleaning agents on the touchscreen monitor mm Always use a clean lint free cloth mm Always lightly dampen cloth and then apply cloth to the touchscreen monitor mm Never spray a cleaning agent directly on the touchscreen monitor Cleaning the Monitor To clean the touchscreen monitor you need mm Three 3 clean lint free cloths em A 50 50 solution of isopropyl alcohol or LCD screen cleaner 1 Power OFF the system 2 With a dry cloth gently wipe the monitor surface to remove any dust or dirt 3 Apply the cleaning agent to a second cloth DNP Photo Imaging America Corp 13 Kiosk Attention Do not spray cleaning agent directly on the monitor screen 4 Using gentle pressure clean the surface of the touchscreen monitor 5 Remove the excess cleaning agent from the touchscreen monitor with the third cloth 6 Allow then minutes to dry 7 Power ON the system You have now cleaned the touchscreen monitor Calibrating the CT5 Touchscreen Monitor Even with normal use the touchscreen monitor occasionally requires re calibration This section explains how to do a simple calibration To successfully calibrate the touchscreen monitor you need mm A clean touchscreen monito
23. ge press the 9 Pts Calibration button 5 The 9 pts Calibration screen appears with instructions on how to calibrate your touchscreen monitor 6 Touch and continue to press the blinking target on the screen for two seconds or until you hear a beep 7 When finished you are prompted to touch the screen to save the information You have now calibrated the touchscreen monitor CT2 KIOSK RECEIPT PRINTER BASICS B Note To avoid errors only use thermal paper Replacing the Receipt Paper 1 Ensure the CT2 Kiosk is powered ON 2 Tilt the monitor back so that it lays flat against the body of the kiosk Receipt Printer Compartment lt r Figure 1 Accessing the Receipt Printer Compartment Using the provided key unlock the front kiosk compartment and pull it forward Locate the receipt printer on the right side of the front kiosk compartment Slide the receipt printer forward Remove the paper spool from the compartment Remove the old paper roll from the paper spool EU XX dw PI Cut the leading edge of the paper roll so that it is straight across and not at an angle Rd e Figure 2 Ensure the Leading Edge is Straight DNP Photo Imaging America Corp 5 Kiosk CT2 KIOSK CARD READERS 9 Place the new paper roll on the paper spool Orient the paper roll so that the leading edge of the paper goes over the paper roll Figure 3 Orienting the Paper Roll 10 Place the paper spool in the paper compartment 11
24. id risk of damage to the touchscreen montior mm Follow all instructions as listed in the cleaning agent s Material Safety Data Sheet MSDS and product label wm Never use any caustic or abrasive cleaning agents on the touchscreen monitor mm Always use a clean lint free cloth mm Always lightly dampen cloth and then apply cloth to the touchscreen monitor mm Never spray a cleaning agent directly on the touchscreen monitor CLEANING THE MONITOR To clean the touchscreen monitor you need mm Three 3 clean lint free cloths mm A 50 50 solution of isopropyl alcohol 1 Power OFF the system 2 With a dry cloth gently wipe the monitor surface to remove any dust or dirt 3 Apply the cleaning agent to a second cloth DNP Photo Imaging America Corp 3 CALIBRATING THE CT2 KIOSK TOUCHSCREEN MONITOR Kiosk Attention Do not spray cleaning agent directly on the monitor screen 4 Using gentle pressure clean the surface of the touchscreen monitor 5 Remove the excess cleaning agent from the touchscreen monitor with the third cloth 6 Allow ten minutes to dry 7 Power ON the system You have now cleaned the touchscreen monitor CALIBRATING THE CT2 KIOSK TOUCHSCREEN MONITOR Even with normal use the touchscreen monitor occasionally requires re calibration This section explains how to do a sim ple calibration 3 Point Calibration To successfully calibrate the touchscreen monitor you need mm A clean touchscreen monitor
25. in the same place on the prints on either the front or back you will need to clean the platen roller There could be powder paper scraps or other debris stuck to the roller 1 Pull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling gently Figure 32 Pulling the Mechanism Unit DNP Photo Imaging America Corp 31 Cleaning the Platen Roller Printer Basics 2 Free the paper release lever Figure 33 Paper Release Lever 3 Remove the scrap box empty scraps into a proper receptacle Figure 34 Removing the Scrap Bin 4 Remove the paper cassette Figure 35 Removing the Paper Cassette 32 DNP Photo Imaging America Corp Cleaning the Platen Roller Printer Basics 5 Using the alcohol pads provided wipe any dirt off the platen roller while rotating the roller slightly VS Attention Only use the alcohol pads provided in the cleaning kit Take care to avoid injury and damage due to the sharp edges D Note If there is debris that will not come off using the alcohol pad run the sandpaper provided in the cleaning kit over the area lightly until the debris is removed Clean the area again with an alcohol pad 6 Replace the paper cassette Make sure the casette is firmly seated Figure 36 replacing the paper cassette DNP Photo Imaging America Corp 33 Cleaning the Platen Roller Printer Basics 7 Advance the paper in the direction indicated unti
26. installed in the printer The ribbon installed in the printer is empty A ribbon break jam has been detected inside the printer Fargo HDP5000 Card Printer Solution Check that the ribbon is installed properly Cancel is the only option Press the Cancel button on the printer or the Cancel Print button from the driver s display dialog Check that the ribbon is correct for the printer and job Press the Resume button located on the printer s LCD display to continue printing To cancel the print press the Cancel button on the printer or the Cancel Print button from the driver s display dialog Install the correct ribbon and press Resume on the printer s LCD display Install a new ribbon and press Resume on the printer s LCD display The printer has determined that the installed ribbon has either jammed or broken a Open the printer cover and remove the ribbon If ribbon is jammed remove jam and tighten ribbon b Clear any cards in the printer by using the Forward and or Back buttons on the printer s LCD display c Tape the ends of the ribbon together and wind any excess onto the take up spool of the ribbon d Re install the ribbon close the printer cover and press the Resume button located on the printer s LCD display to continue printing e To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog 65 Troublesh
27. l the buzzer beeps and orange Paper LED stops blinking Figure 37 Advancing the paper 8 Replace the scrap bin and close the top of the mechanism 9 Gently slide the mechanism back in place The printer will re initialize You have now cleaned the platen roller 34 DNP Photo Imaging America Corp Troubleshooting Printer Basics TROUBLESHOOTING Error Messages Power Ribbon Paper Error The status of the LED indicates the Printer Status Status pee Spi Solution Door is open I the paper properly and close the No Paper mechanism unit Door is open Doorisopen 9 Close the mechanism unit Paper Error Reset the paper roll correctly Turn the power OFF then back ON The head is cooling off auto recovery indicates lit not blinking O indicates lit and blinking empty box indicates LED is OFF Replace the paper and ribbon as a SET If you cannot resolve the system error contact your service representative Over heated Ea Reset the ribbon correctly DNP Photo Imaging America Corp 35 Resolving Media Errors Printer Basics RESOLVING MEDIA ERRORS If there is a Paper Jam 1 Pull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling gently Figure 38 Pulling the Mechanism Unit 2 Remove the ribbon cassette by pulling the cassette up and out pM Figure 39 Removing the Ribbon Cassette 3 Pull any paper remaining in the printer in the
28. merica Corp Basic Maintenance Epson V300 Scanner Transpor Nne RESCADNCr aiar een 73 Cleamnd the Scanner reiterate 73 EEOUDICSHOOUNS 654400445466 dieta 75 DNP Photo Imaging America Corp Basic Maintenance DNP Photo Imaging America Corp OOOO S DOCUMENTATION CONVENTIONS Kiosk OVERVIEW As part of maintaining your system you need to clean equipment and perform periodic adjustments and enhancements to the system The following are the most common equipment procedures and tasks They are provided here merely as a convenience These procedures do not replace those in the manuals that accompanied the equipment B Note Due to the wide variety of configurations and options available with the system this book may include information on equipment that did not come with your system Use the following procedures to perform routine maintenance and updates to your system If you need further assistance contact Technical Support at 1 888 749 3587 DOCUMENTATION CONVENTIONS When using this Basic Maintenance several symbols and headings are repeated throughout The following is an explanation of these symbols and headings Text Elements Attention This symbol signifies important information concerning safety when working with the v equipment Failure to comply with an Attention statement can cause you injury or harm or cause damage to the system B Note This symbol highlights convenient or useful instructions E Te
29. ncel button on the printer and the Cancel Print button from the driver s display dialog Check that the ribbon is correct for the printer and retry To cancel click on Cancel Print Press the Resume button located on the printer to continue To cancel press the Cancel Print button on the driver s display dialog or the Cancel button on the printer DNP Photo Imaging America Corp Troubleshooting Fargo HDP5000 Card Printer Printer Error Message Solution No Magnetic Encoder A print job with magnetic Ensure that no encoding data is Installed encoding was sent with no being sent with the print job and magnetic encoder installed reprint the card in the printer Mag Verify Error The printer is unable to Check the cards and click on Cancel verify encoded data Print No Mag Strip Present The printer is unable to find Check the cards and click on Cancel a magnetic stripe on the Print card No Smart Card Encoder No Smart Card encoder is To cancel click on Cancel Print installed on the printer No Prox Card Encoder No Proximity Card encoder To cancel click on Cancel Print is installed on the printer Headlift Error The headlift sensor is not Reboot the printer by cycling power detected movement from the headlift cam To cancel press the Cancel Print button Invalid Password The password entered is Press OK to enter another not a valid password password To cancel press the Cancel Print button
30. ningrouine e compelste Hes Cla ean Gad las ins Pronger 7 Fierro hem Cond iman Larmia cainii Hisig The Gauteng pokes pall bei gr ati alicia prri par hirra ri pulmini Figure 69 Clean Printer Tab 2 Follow the instructions from the Clean Printer tab on the driver B Note If your printer is equipped with a Magnetic Encoder you must insert the cleaning card with the printed side up and with a small liner strip towards the front of the printer Figure 70 Cleaning Card 3 Replace the printing supplies and close the print stations after the rollers are clean and completely dry DNP Photo Imaging America Corp 59 EMUUUMAAAW JSSEIJIJIXIXMXIXNXNX NXNX OAEXA OAEEAXIIBEEEEAEUEAAXNAAMAUAUAAXAAJAAAMNAIIJXJJJIJZJSZJJIWHJZJJNSJNJAJ NZT Cleaning Inside the Printer Fargo HDP5000 Card Printer Cleaning Inside the Printer 1 Open the front cover 2 Remove the print ribbon and film from the printer 3 If you have a can of compressed air blow out all visible areas of the printer interior Remove any debris that may be inside If you do not have a can of compressed air use a cleaning pad from the cleaning kit to wipe out all visible areas inside the printer Remove any debris that may be inside Attention Be extremely careful not to let any alcohol drip inside the printer 4 Re install the printing supplies 5 Close the front cover Cleaning the Outside of the Printer Clean the printer casing with a cleaning pad from
31. nter Replace with the appropriate SecureMark film and press the Resume button on the printer to continue printing To cancel press the Cancel Print button from the driver s display dialog or the Cancel button on the printer Ensure that the appropriate film is installed and press the Resume button located on the printer to continue printing To cancel press the Cancel Print button from the driver s display dialog or the Cancel button located on the printer DNP Photo Imaging America Corp EPSON RECEIPT PRINTER TMTSSIV INSTALLING MEDIA Installing the Paper Roll To install paper for the first time or to replace a used paper roll follow these steps 2 Note Do not use paper rolls that have the paper glued or taped to the core because they might cause a paper jam 1 Openthe paper roll cover by pushing the printer cover button 2 Remove the used paper roll core if there is one DNP Photo Imaging America Corp 69 Installing the Paper Roll Receipt Printer 3 Insert the paper roll as shown Figure 73 Insert Paper Roll 4 Make sure the leading edge of the paper is at the bottom of the roll Figure 74 Leading Edge of Roll 5 Pull out a few inches of paper Close the cover and tear off the extra paper by pulling it towards the front of the printer Figure 75 Installing Paper Roll B Note To prevent paper jams make sure that nothing obstructs paper coming out of the paper exit
32. on utility converts touchscreen coordinates into screen video coordinates Calibrate your teuchscreen when Initially install touchscreen and corresponding software Change the touchmonitor video image Move or resize touchmonitor video image Notice the cursor isn t lined up with vour finger After the screen size has been set Figure 10 Exit GeneralTouch Touchscreen Properties 8 From here you can return to tomo by pressing Launch tomo or select another option as needed tomo i liane d Taunch Launch Print Production Admin tomo Turbine Manager Shutdown Restart Calibrate System System Touchscreen Documentation Figure 11 Desktop Security You have now calibrated the touchscreen monitor DNP Photo Imaging America Corp 17 Troubleshooting the Monitor Troubleshooting the Monitor Kiosk If you encounter issues with the touchscreen monitor not mentioned below or need further assistance please contact Technical Support at 1 888 749 3587 Use the following table to troubleshoot the touchscreen monitor Table 1 Troubleshooting Resolutions Symptom Cause No image appears on screen System is powered OFF Partial image or incorrectly Display settings are incorrect displayed image Image has vertical flickering Display quality needs line bars adjustment Image is scrolling Display quality needs adjustment Touch points on the screen do Touchscreen needs advanced gam no
33. ooting 66 Printer Error Message Ribbon Sensor Error Invalid Ribbon Invalid Ribbon Invalid Ribbon Ribbon Error The printer cannot find the next panel on the print ribbon An incorrect ribbon has been installed in the printer This is if you are using a SecureMark ribbon The ribbon installed does not match the SecureMark configuration of the printer An incorrect print ribbon has been installed in the printer The print ribbon caused a general error Fargo HDP5000 Card Printer Solution Recalibrate the ribbon sensor using the calibrate ribbon tab within the Toolbox To cancel the print press the Cancel button the printer and the Cancel Print button from the driver s display dialog A non SecureMark ribbon is installed in a SecureMark printer a Replace with the appropriate SecureMark ribbon and press the Resume button located on the printer s LCD display to continue printing b To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog c Install a Certified print ribbon and press the Resume button located on the printer s LCD display to continue printing d To cancel the print press the Cancel button on the printer and the Cancel Print button from the driver s display dialog Install a certified print ribbon and press the Resume button on the printer to continue printing To cancel the print press the Ca
34. ordin cur m S1 Loading the Cleaning RO 54 Loano Cards asili rn 56 Installing the Output Hopper 53 409 043 99478 930 9 T RH EQUPT HUP OPE NER EIER atea 57 E he Primer 26 ee ee pees E nni 58 EOS en ee ee ee ee EEE E ee CET ee 58 Cleaning the Printer Platen Roller and Card Feed Rollers cc cc ccc cc ccc ccc cee cee rece e ence nnn 59 Cleaning Inside the Frite ss 6 60 05 4 54 05 4000 boa ee Son reati 60 CRI 60 Cleaning the Outside of the Printer 255 vs 4 0 cs SER ana Re RAI RI 60 a 60 Cleaning he Printhead so 2i amara ORG ERU innata Ira 60 i 61 Replacing the Card Cleaning Roller urinaria eee 61 ZEOUDICSHOOHHS 12 22 2949 7X 79399 X19 es ata oa e aes bay a m Fd ese d ha UE CE RAUS alee 62 Epson Receipt Printer TMTS88IV I celimradiuieePP C p R MMTTMTMMTMMMPDUUDTM 69 Installing the Paper Roll 244 Rr a9 CV a a IRIS MENS YE 69 R ceipi Printer Maintenante 255 44900 980 EPOR ye oe be Yo ee eh ew couse E PSOE P OS 71 Cleaning the Thermal Print Meats se l5u ode do a DEEP epee adieu dive rp eui dida dicar d 71 TEEOUDICSHOOQUING ucro HET PREREGUDETORET e XE de edi 71 Removing a Paver Jams 0309s vost cos I Pace ig P o6 eS wee eh eee 71 The Control Panel 6 4655 5664000 oes snella iene 72 CORI r 72 DNP Photo Imaging A
35. ow Selecting the Transfer Temperature Offset Setting 1 Click the Start button in the lower left corner of the screen 2 From the Start menu select Printers and Faxes 3 Right click on the Fargo HDP5000 Card Printer icon 4 Select Properties from the menu DNP Photo Imaging America Corp 47 EEUU USUS Selecting the Transfer Temperature Offset Setting Fargo HDP5000 Card Printer 5 Click the Printing Preferences button 6 Select the Card tab A HOP S000 Card Printer Printing Preferences Ir 7 Click on the Toolbox button 8 Click on the Advanced Settings button 9 Scroll down the menu to Transfer Temp Offset 10 Click on the value in the Current column 11 Use the down arrow button to set the value to 5 12 Click the OK button 48 DNP Photo Imaging America Corp Setting the Device Settings for Photo Card Printing Fargo HDP5000 Card Printer Setting the Device Settings for Photo Card Printing 1 Click the Start button in the lower left corner of the screen 2 From the Startmenu select Printers and Faxes 3 Right click on the Fargo HDP5000 Card Printer icon 4 Select Properties from the menu ua D540 ag DSi 5 Click the Printing Preferences button HOP5000 Card Printer Properties E Color Management Device Settings Gems Sharing Poise Advanced EM Modek HDPS000 Card Printer DNP Photo Imaging America Corp 49 Setting the Device Settings for
36. print ribbon cartridge into the printer until it clicks Figure 59 Both Cartridges Inserted 9 Close the printer front cover DNP Photo Imaging America Corp 53 Loading the Cleaning Roller Fargo HDP5000 Card Printer LOADING THE CLEANING ROLLER 1 Remove the card cleaning roller from the print ribbon packaging and insert the cleaning roller onto the cleaning roller spindle from the supply pack roller N spindle Figure 60 Cleaning Roller VS Attention The cleaning roller spindle comes with the printer not with each ribbon package DO NOT discard the cleaning roller spindle 2 Remove the protective sleeve from the card cleaning roller Figure 61 Remove Sleeve 54 DNP Photo Imaging America Corp Loading the Cleaning Roller Fargo HDP5000 Card Printer 3 Insert the card cleaning roller into the card input area Figure 62 Location on Printer Figure 63 Insert Roller Figure 64 Roller Installed DNP Photo Imaging America Corp 55 Loading Cards Fargo HDP5000 Card Printer LOADING CARDS 1 Pull the input cartridge open as shown below Figure 65 Open Input Cartridge Ja Note The card input cartridge will remain open if opened completely There is a loading guide graphic on the top cover of the input cartridge 2 Load cards into the card input cartridge Figure 66 Loading Cards B Note The front of the card should be facing down The back of the card or the magne
37. r mm A mouse B Note Use the mouse if the touch area on the monitor screen does not match the area touched 1 Touch the Tomo Logo in the top left corner of the screen Choose a photo Figure 5 Accessing the Admin Menu 14 DNP Photo Imaging America Corp Calibrating the CT5 Touchscreen Monitor Kiosk 2 Enter the password to access the Administrative Menu Start Over Load Images Cart 19 49 Figure 6 The Password Screen 3 Atthe Administrative menu select Exit Application T Aaa 4 Languages Start Over Load Images CT can 15 45 a E Production Manager Shutdown System Restart System Exit Application Cancel Figure 7 Selecting Admin DNP Photo Imaging America Corp 15 Calibrating the CT5 Touchscreen Monitor Kiosk 4 Atthe Desktop Security screen select Calibrate Touchscreen Figure 8 Desktop Security 5 Make sure the Calibration tab is selected and touch the calibration button to the lower right of the screen gt GeneralTouch Touchscreen Properties Apply Figure 9 GeneralTouch s Touchscreen Properties Window 6 Follow the on screen instructions to calibrate the monitor 16 DNP Photo Imaging America Corp Calibrating the CT5 Touchscreen Monitor Kiosk 7 When finished touch OK to return to the Desktop Security screen 4 GeneralTouch Touchscreen Properties 21 xl Calibration Settings Screen size Sound Diagnostics About Touchscreen calibrati
38. t set here Figure 28 12 Setthe scrap box Attention The printer will not operate without the scrap box attached Closing the mechanism unit without the scrap box attached will cause a No Scrap Box Error Clean any excess scraps from the printer You have now installed the media in the printer 28 DNP Photo Imaging America Corp Maintaining the Printers Printer Basics MAINTAINING THE PRINTERS Emptying the Paper Scrap Bin Attention When the scrap box is removed do not touch the cutter as there is a danger of injury Before replacing the printer media remove the paper s scrap bin 1 Pull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling gently Figure 29 Pulling the Mechanism Unit 2 Free the paper release lever Figure 30 Paper Release Lever 3 Remove the scrap box empty scraps into a proper receptacle DNP Photo Imaging America Corp 29 30 Printer Basics 4 Replace the scrap bin v Attention The printer will not operate without the scrap box Closing the mechanism unit without the scrap box attached will cause a No Scrap Box Error and the red error LED will blink 5 Close the top of the mechanism unit and push unit back in place O Note Closing the mechanism unit starts initialization 4 blank sheets are fed out You have now performed basic maintenance on the printer Cleaning the Ventilation Area Periodic
39. t card sale You have now performed basic maintenance on the printer Troubleshooting Use the following table to troubleshoot the card reader Problem Resolution Card reader cannot read the m Bad credit card wm Insert credit card into a card gm Credit card dirty plastic shopping bag and l re swipe card mm Clean credit card with isopropyl alcohol wm Card reader mm Connect card reader to disconnected from system system ui wm Card reader dirty wm Clean card reader mm Card not swiped against a m Re swipe card with the the head magnetic strip against the card reader head The card reads but does not Mm Network Modem um Contact Technical process transaction problems Support at am Configuration problems 1 888 749 3587 em Invalid card type wm Use Visa Visa Debit MasterCard or MasterCard Debit only DNP Photo Imaging America Corp 7 Wiring Diagram Kiosk WIRING DIAGRAM pw ooo E EM SEEN A z C D E F G H 8 DNP Photo Imaging America Corp YE DATA KIOSK CT5 MONITOR BASICS General Maintenance Occasionally the touchscreen monitor requires cleaning DNP recommends that you clean the touchscreen surface quarterly or on an as needed basis Attention v Contact Technical Support at 1 888 749 3587 if you have questions about care and maintenance of your system a Note Typically an isopropyl alcohol and water solution of 50 50 is the b
40. t door and lock it You have now installed the receipt printer paper in the CT5 countertop unit 22 DNP Photo Imaging America Corp DS40 PRINTER BASICS This chapter provides you with basic information on how to maintain and troubleshoot your printer GENERAL MAINTENANCE Part of the normal maintenance cycle for printers includes removing dust buildup from the printer vents This is done to free ventilation holes from dust and foreign matter and to improve printer longevity The following instructions are written in a generic fashion to include all printers for the systems L 2 3 4 Power OFF the system at the main power source Using a small hand vacuum with a non metallic extension and nozzle vacuum all of the printers ventilation ports Vacuum the base of the system and external ventilation ports Power ON the system and remaining components You have now performed basic maintenance on the printer DNP Photo Imaging America Corp 23 Distinguishing Your DS40 and DS80 Printer Model DISTINGUISHING YOUR DS40 AND DS80 PRINTER MODEL The DS series are versatile photo printers for use in photo labs by professional photographers or in other commercial situations which demand high speed and exceptional quality Other information on the printers can be found in the printer s field service manual or your system s documentation suite Printer Basics Figure 20 The DS40 or DS80 printer Attention 4 Prior
41. t match the cursor calibration Suggestion Power On the system Check the power cables Power on the system Check the power cables Check the settings in the Calibration Menu accessed through Desktop Security Check to see if the resolution of the computer is higher than that of the display If necessary reconfigure the resolution of the computer screen area to make it less than or equal to 1024x768 pixels Check the settings in the Calibration Menu accessed through Desktop Security If you have already tried to calibrate the monitor consult technical support at 1 888 749 3587 for further information DNP Photo Imaging America Corp eee Kiosk Parts of the CT5 Countertop PARTS OF THE CTS COUNTERTOP The front of the CT5 allows access to the media readers the CD DVD read write and the receipt printer Media Readers CD DVD Receipt Printer Burner Figure 12 The Front of the CT5 Use the wiring diagram on the next page to install the components of your CT5 correctly A Power B USBHub Dja E Newo E L3 DS40 if applicable 2 Coin and Bill 4 DS40 if applicable Figure 13 Wiring Diagram for the CT5 19 DNP Photo Imaging America Corp Replacing the Receipt Paper Kiosk REPLACING THE RECEIPT PAPER 1 Ensure the CT5 is powered ON 2 Tilt the monitor back so that it lays flat against the body of the countertop unit shown
42. tem32 spool drivers color ajx Lock in 3 color OF gt f HDPSOO0C LE ben A ie330 icm kodak dc cm AGB Color Space Profile icm c Select the Fargo 343patches 2008 09 18 color profile d Click the Add button 11 Select the Fargo 343patches 2008 09 18 color profile 12 Click the Set as Default button 13 Select the HDP5000CLR profile and click the Remove button 14 Click the Apply button 15 Click the OK button Selecting the Fargo Advanced Settings 1 Click the Start button in the lower left corner of the screen 2 From the Start menu select Printers and Faxes 3 Right click on the FargoHDP5000 Card Printer icon 4 Select Properties from the menu DNP Photo Imaging America Corp 45 Selecting the Fargo Advanced Settings Fargo HDP5000 Card Printer 5 Click the Printing Preferences button HDP 54000 Card Printer Properties 6 Select the Image Color tab E HDP5000 Card Printer Printing Preferences Ee ii biz 46 DNP Photo Imaging America Corp IEIE E sS E s s ssE Selecting the Transfer Temperature Offset Setting Fargo HDP5000 Card Printer 7 Click on the Advanced Settings button Adwanced Image Color 8 Using the slider set the Sharpness value to 50 9 Using the slider set the Contrast value to 18 10 Using the slider set tte Gamma value to 23 11 Click the OK button to close the Advanced Settings wind
43. the printer cleaning kit Attention Do not use cleaning solvents of any kind or spray with a cleaner Cleaning the Printhead Clean the printhead every time the print ribbon is changed to maintain consistent print quality This procedure should also be performed approximately every 1000 prints in order to maintain print quality Attention Never use a sharp tool or abrasive object of any kind to clean the printhead Watches rings bracelets and other jewelry can damage the printhead if accidently bumped against For best results remove such items before touching any internal parts of the printer 1 Open the front cover 2 Remove the ribbon and film cartridges 60 DNP Photo Imaging America Corp Fargo HDP5000 Card Printer 3 Use a printhead cleaning swab squeeze to saturate the tip from the cleaning kit to firmly wipe back and forth across the surface of the printhead Figure 71 Cleaning Printhead 4 Re install the cartridges and close the front cover once the printhead is dry Replacing the Card Cleaning Roller Replace the card cleaning tape approximately every time the print ribbon is changed VS Attention DO NOT discard the cleaning roller spindle 1 Remove the card cartridge to access the cleaning roller 2 Remove the cleaning roller Figure 72 Removing Cleaning Roller You have now completed maintenance on the printer DNP Photo Imaging America Corp 61 Troubleshooting TROUBLES
44. tic strip should be facing up The input cartridge can hold up to 100 cards 3 Close the input cartridge 56 DNP Photo Imaging America Corp Installing the Output Hopper Fargo HDP5000 Card Printer 4 Place the input cartridge onto the printer and push until it clicks Figure 67 Install Input Cartridge INSTALLING THE OUTPUT HOPPER 1 Place the card output hopper onto the output left side of the unit Line up the notches on the output hopper with the square openings on the printer and push down until it clicks Figure 68 Card Output Hopper Ja Note The output hopper can hold up to 200 cards DNP Photo Imaging America Corp 57 Cleaning the Printer Fargo HDP5000 Card Printer CLEANING THE PRINTER Some cleaning processes require you to access the Toolbox dialog display To access the toolbox 1 Clickon the Start menu 2 Navigate to Control Panel gt Printers 3 Right click on the HDP5000 printer 4 Select Printing Preferences 3 Click on the Toolbox button at the bottom of the dialog box Attention Be sure to disconnect the printer s power cord whenever performing any type of maintenance unless otherwise directed For the maintenance procedures outlines you will need a Printer Cleaning Kit This optional kit includes the following am Printhead Cleaning Swabs pre moistened with 99 99 isopropyl alcohol for cleaning the printhead m Cleaning Cards with adhesive backing for cleaning the printer
45. to moving the printer the ink ribbon cassette and paper roll should be removed from the printer Always take care when lifting the printer so as not to cause physical injury When reinstalling check that the ribbon and paper are properly positioned before resuming printing If either is positioned incorrectly paper jams print position errors or other unexpected problems can occur The DS40 and DS80 printers are quite similar The instructions written for one will work for the other The main difference is in paper size DS40 printers print 4x6 size prints and DS80 printers print 8x12 size prints O Note If your printer is configured for use in a tower system the printer will have small rubber feet These feet are essential to aligning the output for the printer with the tower conveyor system and keeping the printer from moving inside the unit Do not remove the feet 24 DNP Photo Imaging America Corp A Installing Media Printer Basics INSTALLING MEDIA Use the following procedures with your DS40 and DS80 Installing the Paper Roll O Note a It is a good idea to check that there is enough paper in the printer to meet anticipated demand Avoid touching the surface of the paper Excessive fingerprints or smudges can lead to poor print quality 1 Pull out the mechanism unit by lifting the blue handle beneath the scrap box and pulling genily Figure 21 Pulling the Mechanism Unit 2 Free the paper release lever
46. uishing Your DS40 and DS80 Printer Model cece eee 24 lnc 25 VEE LO LEI i 2 es ia gto RR AAA 29 Emptying the Paper Scrap Bi 00 a Aaa aa da 29 CENE RIST 30 Cleaning the Ventilation Aveda aos VERE RYERSUEN E cenare US una SUR TOS aaa 30 Cleamine the Plates Roller criari aan 31 Z DUDIESHOULIHDS rinite 35 DNP Photo Imaging America Corp Basic Maintenance ITO WICSSAGCS 26055 Ve EORR 15 SURE SUP ae da ile reni 35 itesolvine Medir Erros siii RETAIL 36 il thiercisa Paper ails coy it E E E RSEN SUEPREOEENI NIEVE REN REFS xe Poncio v VU Eq P E 36 If the ribbon is torn or has been pulled into the mechanism cceeeeeee eee tnn 38 if the Printer is Stopped Mid actiont i 4410244 aaa oe sew ieee nd ie E 41 It the Power Pails During PEIBUNISS cvs a ha EROR EET PRAES EGENEECENE 6545604555665 ow SEER re RE 41 Fargo HDP5000 Card Printer Included with your DEIBIGE 66 seria 0556 TIRES RITTER 43 Configuring the HDP5000 Card Printer eeeeeeeeeee hh hh nn 44 Perino the Fargo Color Pron ua oed aro actuando yo ara rotae Re d eadem dea ama dea Rd dad uu dade 44 Seleenub the Fargo Advanced Settings uai 5 beu REPE TRARSUATE SAM mE ddwE Phe tence oet sd 45 Selecting the Transfer Temperature Offset Setting 0 ccc ccc cc cece ccc cece eee ee eee cece cess hh 47 Setting the Device Settings for Photo Card Printing cc cc ccc cece cc cece eee cece eee eee esse cene 49 K
47. window 5 Make sure that no dust builds up on the surface of the document table or the transparency unit window Dust can cause spots in your scanned images 74 DNP Photo Imaging America Corp Troubleshooting Scanner TROUBLESHOOTING Table 2 Troubleshooting the Status Light Color Indicator Status Meaning Green Ca Ready to scan images Flashing Initializing or scanning Orange Flashing An error has occurred Make sure the scanner is connected to your computer properly Make sure the scanner software is fully installed Press the Power button for 3 seconds to turn off the scanner then turn it on again If the Status light is still flashing orange the scanner may be malfunctioning or the scanner light source may need to be replaced None Of The scanner is off Table 3 Troubleshooting Scan Quality Problem Possible Cause Resolution The edges of the photo are The photo is beyond the edge Move the photo 5mm away from the edges of the not scanned of the scanner glass scanner glass to avoid cropping A line or line of dots always The scanner glass may need See Cleaning the Scanner appears in the scanned cleaning images Straight lines in the image The photo may not be lying Make sure the photo lies perfectly straight on the come out crooked Straight on the scanner glass scanner glass The image is distorted or The photo may not be lying Make sure the photo lies flat on the scanner glass blurred
48. xt Treatments a E Bold Text Indicates items you can select such as buttons and menu entries mm Italic Text Indicates variable text or placeholders for information such as user names and directory paths When entering directory paths and so forth the word in italics should not be typed but should be replaced by the appropriate text Italic text also introduces new words and is occasionally used for emphasis in text a E Monospace Distinguishes information that is displayed on the screen as well as the text that you should enter mm SMALL Caps Logic values Boolean operations and particular keys on the keyboard When used to indicate keys on the keyboard a plus sign between two keys indicates you should hold down the first key while pressing the second A comma between the two keys indicates you should release the first key before pressing the second key DNP Photo Imaging America Corp I DOCUMENTATION CONVENTIONS Kiosk DNP Photo Imaging America Corp 2 FLYTECH 17 KIOSK CT2 GENERAL MAINTENANCE Occasionally the touchscreen monitor requires cleaning Pixel Magic Imaging recommends that you clean the touchscreen surface quarterly or on an as needed basis Contact Technical Support at 1 888 749 3587 if you have questions about care and maintenance of your system B Note Typically an isopropyl alcohol and water solution of 50 50 is the best cleaning agent for your touchscreen monitor To avo
49. y remove the remaining ribbon from inside the mechanism VS Attention If the ribbon is torn or left in the printer it could affect print quality You may need to clean the platen roller see Cleaning the Platen Roller Figure 47 Removing the Ribbon 5 Reattach the ribbon using clear or cellophane tape Tape Figure 48 Placing the tape DNP Photo Imaging America Corp 39 If the ribbon is torn or has been pulled into the mechanism Printer Basics 6 Advance the ribbon several times as shown until the tape is out of sight Attention Make sure there is NO slack in the ribbon Always wind ribbon onto the orange take up spool Figure 49 Advancing the ribbon 7 replace the cassette Attention Make sure the ribbon is placed in the printer correctly inserting the take up side first If the cassette is inserted improperly the mechanism will not close Figure 50 Replacing the Cassette 8 Close the mechanism The printer will re initialize You have now repaired a torn ribbon 40 DNP Photo Imaging America Corp If the Printer is Stopped Mid action Printer Basics If the Printer is Stopped Mid action Figure 51 Printer Stopped 1 Turn the power OFF and then back ON The jammed paper should be released and the cutter should return to its ready position A Attention The mechanism will not open until the cutter has been returned to the ready position 2 Remove
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