4217818.001b - Vending Machine Parts
Contents
1. displayed when motor that has failed or entering Service Mode ESc oPEn Coin Return Motor failed Control Board input Error Keypad stuck error check keypad Good or connection test all buttons replace SI keypad stuck keypad bi Control board checksum error Upon Fail turn power off wait 30 Good or Fail seconds and turn power back on bip continues to Fail replace control board turn power off check coin mechanism Good or connection wait 30 seconds and turn 20 power back on continues to display Chg3 communication error Chg3 replace coin mechanism Coin Mechanism Diagnostic turn power off check bill validator biLL Bill Validator Diagnostic connection wait 30 seconds and turn when installed 098 2n power back on continues to display option Bil7 communication error Bil7 replace bill validator turn power off check card reader connection wait 30 seconds and turn when installed I 088 power back on continues to display option rdr8 communication error rdr8 replace card reader rdr1 Card Reader Diagnostic For additional trouble shooting assistance contact the service entity listed at the beginning and end of this manual 21 4217818 001 Combo Service Manual REV B 0 AND 2 TEST RELAY NOT APPLICABLE IN THIS MODEL 0 AND 3 CONTROL BOARD LOG ENGINEERING DIAGNOSTIC MENU TECHNICIAN ONLY 0 AND 9 COIN REJECT RATE STEP DISPL2. 4 VENDOR CONFIGURATION MENU This menu allows access to the following features ITEM can bottle not applicable in this model SPACE TO SALES STS DVANCED CONFIGURATION not applicable in this model ROW applicable this model ALL NOTE This model requires that the entire vendor be set SNACK to reset this back to factory setting 4 ann 3 PRESS 4 THEN 3 VENDOR CONFIGURATION By pressing 4 then 3 repeatedly this sets vendor configuration must be set on SnAc STEP DISPLAY operating mode of 1 Press Service Mode Button B 0 Motor Count is displayed ES RE on ES hen Press 3 uni displays smao Press medinm tu to save save setting Make sure Make sure displays SnAc SnAC Ex repeatedly to exit Sales Mode 4 PRESS 4 THEN 6 VENDOR SPACE TO SALES By pressing 4 then repeatedly this sets vendor space to sales must be set on STSF STEP DISPLAY De LES Press Service Mode Button 0 Motor Count is displayed EN Press 4 This model should always be set to a STSF configuration then Press until displays STSF STSF Press to save setting Make sure Pres repeatedly to exit Sales Mode PRESS 5 PRICING The maximum price that can be se
3. all selections 14 Press repeatedly to exit to Sales Mode Sales Mode 4217818 001 Combo Service Manual REV B 6 AND ACCOUNTING TOTALS FOR A SELECTION This menu displays the total sales value and total vend count for an individual selection Press Service Mode Button 40 Motor Count is displayed Press 8 then press Acct Press 1 then enter selection number i e 22 22 example 2 3 4 Pres Historical Vend Count 10 example 9 EM Press 2 Historical Cash Count 8 50 example Pres 9 Resettable Vend Count 4 example Press 4 Resettable Cash Count 3 00 example Press 8 to clear counters for all selections then Press 8 again to confirm clearing of counters for all selections Press repeatedly to exit to Sales Mode Sales Mode PRESS 7 NOT APPLICABLE IN THIS MODEL PRESS 8 TEST VEND SELECTION MODE Use this menu to test vend individual selection motors The selection will display during the test vend If a test vend fails the indicator LED next to the MAKE ANOTHER SELECTION will illuminate NOTE Test vends are Press Service Mode Button f 40 Motor Count is displayed Press selection number on keypad and wait Repeat step 3 for other selections MEER Press repeatedly to exit to Sales Mode Sales Mode 9 PRESS 9 TEST VEND ALL SELECTIONS MODE This menu will test vend all selection motors Each selection will display as it ve
4. from front to back making sure all items fit freely between the spirals Do not attempt to force oversized products into the spaces Do not skip a space Place the product on the bottom of the compartment on the spirals To vend properly the product must be wider and taller than the diameter of the spiral being used Undersized products may cause vend problems Load bottle product cap down in bottle trays as shown Can tray is for 120z cans only PUSH IN ON TRAY LATCHES ON BOTH SIDES AND PULL OUT TO LOAD LOAD CANS HORIZONTALLY AS SHOWN IMPORTANT LOAD BOTTLED PRODUCT CAPS DOWN AND TILTED BACK AS SHOWN 9 4217818 001 Combo Service Manual REV B LOADING COIN MECHANISM The Coin Mechanism must be loaded with some level of each coin in INSERT COINS THROUGH order for the vendor to operate properly The coins need to be FRONT DOOR INSERT TO FILL COIN loaded into the coin mechanism by insertion into the front coin insert First enter the SERVICE MODE then TUBE FILL MODE 3 SERVICE See SERVICE MODE instructions pg 8 Make sure to load the 1 MODE correct coins into their correct tubes Each tube should be kept loaded BUTTON AND with at least one roll of each coin to keep above the tube low level ENTER TUBE sensors Once the tubes are loaded to these levels the Dollar Bill Validator will accept bills If the coin tubes fall below this level the Dollar Bill Validator may stop accepting bill
5. made and the accumulated credit is greater than or equal to the price of the selection then a vend attempt will take place If credit is less than the selection price the price is displayed and will flash Operation 1 The control system verifies the selection exists If the selection is not available or failed previously the cycle stops and the MAKE ANOTHER SELECTION indicator LED is illuminated The control system stores this error that will be displayed in the SERVICE MODE of operation MOTOR HOME POSITION If no error is detected the vend cycle continues BACK OF MOTOR SHOWN 2 The vend motor starts its rotation and a vend timer is MOTOR ROTATES started UNTIL SWITCH OPENS ON 3 The selection motor rotates to the MOTOR HOME FLAT OF CAM POSITION as shown The motor switch opens on the flat of motor cam 4 f the home switch signal is sensed then the vend is considered successful The amount of remaining credit is returned 5 If there is no home switch signal detected and the vend timer has expired approx 10 seconds then the vend is considered failed The vend motor is then shut down and MAKE ANOTHER SELECTION indicator light is turned on The customer can press selection buttons to make another selection or they can press the coin return button to receive their money back A failed motor must be test vended in the Service Mode to clear the failure Credit and Counters After a successful vend e The total
6. selection Enter selection and price 10 0 50 Press to save The program will then request input of the next selection number and you can continue to enter prices Each time Press to save E Press repeatedly to exit Sales Mode Item 11 0 50 9 ano PRESS 5 THEN 4 SET COUPON VALUE This mode allows the operator to designate the values of free vend coupons that the bill validator has been programmed to accept The control board can have 5 different coupons each having a different value After one coupon is accepted further coupons will not be accepted until a successful vend has taken place NOTE This option requires a coupon programmed bill validator The coupons are special order The specially programmed bill validator and special coupons can be purchased from the parts entity listed at the beginning and end of this manual If no coupon value is set coupons will be shown as free vends 17 4217818 001 Combo Service Manual REV B STEP Press Service Mode Button 40 Motor Count is displayed a 2 Prc pre for Coupon 1 the set value is shown CPn1 0 00 5 Enter desired Coupon1 Value setting to 0 00 will set Coupon Value one Free 150 l Vend _ press tose _ O E i Press times to add values for Coupons 2 5 or Press repeatedly to exit to Sales Mode anv S PRESS 5 THEN 5 SET TOKEN VALUE This mode allows the operator to designate the values of free vend tokens
7. sssssssssssssssssssssssssssses 8 KEYPAD OPERATION ssssssssssssssssssssssssssssssssssssenssssssess 13 SPIRAL TIMING mie rated e e tied 8 PROGRAMMING I 13 PREVENTATIVE MAINTENANCE 23 PRODUCT PUSHERS auus acutam ca 8 PRESS 1 TUBE FILL AND DISPENSE COINS LOADING BEVERAGE PRODUCTS 9 MODES 13 PARTS ORDERING PROCEDURE 23 LOADING COIN 10 D COUNT MODE BILL VALIDATOR OPERATION OPTIONAL 10 PRESS 3 THEN 1 FORCE VEND OPTION 44 BEFORE CALLING FOR SERVICE 23 PRESS 3 THEN 2 BILL ESCROW OPTION 14 SALES MODE een 10 PRESS 3 THEN 3 MULTI VEND OPTION 15 VENDOR SCHEMATIC DIAGRAM 24 DISPLAY CREDIT ELECTRONIC PRICING 10 PRESS 3 THEN 4 FREE VEND OPTION 15 The Model and Serial numbers are needed for you to obtain quick service and parts If you have questions concerning the information for your vendor The numbers are given on the identification plate information in the manual replacement parts or the operation of the vendor note your machine s Model and Serial Numbers before contacting VendNet located on the back of the vendor Write them into the spaces below for your records 165 North 10th Street MODEL NUMBER Waukee lowa 50263 USA Parts 888 2
8. 0 the Control System will remember which motor was last vended and vend the next motor in that sequence By vending in sequence this ensures a first in first out rotation of product This combining of motor columns Space to Sales in varying quantities creates different capacities for each Selection This combining of motors to selections is fixed and provides the following capacities by Selection 1 can tray Totals 2 bottle trays 1 can tray 1 bottle tray 1 Pre cool era See Gan 52 120z Cans ae Cans 5 eena 18 9 mac 188 mac Total 12 oz Can Capacity Total Bottle or Cans 12 20 oz max PRE COOL Capacity 8 20 oz max 16 BOTTLES 8 20 oz max OR 34 CANS SOLD OUT VEND SEQUENCE If a selection is made and the accumulated credit is greater than or equal to the price of the selection then a vend attempt will take place If credit is less than the selection price the price is displayed and will flash The beverage area is equipped with a Vend Sensing system Upon selection of a beverage selection the control system determines whether there is product available to vend When a vend THE SELECTIONS INSIDE THE MACHINE ARE LINKED TO THE 8 OR 5 DISPLAYED SELECTIONS IN THE OUTER DOOR DISPLAY AS SHOWN BELOW TOP TRAY 12 oz CANS ONLY MIDDLE TRAY CANS OR BOTTLES up to 24 oz OPTION PRE COOL BOTTOM TRAY CANS O
9. 59 9965 Service 800 833 441 1 Parts Fax 515 987 4447 SEHIAL NUMBER All Other 888 836 3638 E Mail Vendnet vendnetusa com INTRODUCTION This manual contains instructions service and installation guidelines for the Combo Vendor The Combo Vendor is designed as a combination snack and beverage merchandiser The vendor is capable of dispensing a wide variety of snacks and beverages The Combo Vendor model is equipped with an electronic control system All vending functions pricing and features are programmed through the controller Changes can be made without any additional accessories or remote parts Selections can be priced individually from 05 to 99 95 in five cent increments US currency Accountability mode records Total Cash transactions and Total Vend cycles performed by the vendor Information for individual selections complete rows or total vendor can be compiled and used for inventory and ordering records Control System malfunctions are recorded and displayed when the vendor is placed in Service Mode Non functioning motors or selections are indicated Each selection has an individual motor When one selection motor fails the other selections are unaffected and will continue working The vending sequence is first in first out for each selection eliminating the need for stock rotation to ensure product freshness Read this manual thoroughly Become familiar with the vendor s components and features Th
10. AY Press Service Mode Button f 40 ord IS _ Dep 0 3 This mode tracks the percentage of coins that have been rejected by the coin mechanism This will be reset when ALL counters are reset in the ACCOUNTING MODE A EZ Press 4 to view reject percentage high reading 1096 may indicate an unclean or 4 Sales Mode damaged coin mechanism Press repeatedly to exit to Sales Mode AND BILL REJECT RATE STEP DISPLAY percentage of bills that have Press Service Mode Button f disolaved been rejected by the bill when ALL counters are reset in the ACCOUNTING MODE Press 5 to view reject percentage A high reading gt 15 may indicate an unclean or 4 sales Mada damaged bill validator Press repeatedly to exit to Sales Mode ALL OTHER OPTIONS WITHIN MODE 0 ARE NOT APPLICABLE TO THIS MODEL 22 4217818 001 Combo Vendor Service Manual REV B PREVENTATIVE MAINTENANCE CAUTION ALWAYS DISCONNECT POWER SOURCE BEFORE CLEANING OR SERVICING WARNING THIS VENDOR MUST NOT BE CLEANED WITH A WATER JET ONCE A MONTH Clean Screen under cabinet Keep refrigeration compartment free of dust lint and debris Clean cabinet interior Wash with a mild detergent and water rinse and dry thoroughly Odors may be eliminated by including baking soda or ammonia in the cleaning solution Plastic parts may be cleaned with a quality plastic cleaner The vend mechanism must be kept clean Any build up can
11. COMBO VENDOR MODEL 3548 SERVICE MANUAL USE EXACT CHANGE LED OPERATION 10 PRESS 3 THEN 6 OPTICS OPTION INTRODUCTION rennen 2 MAKE ANOTHER SELECTION LED PRESS 4 VENDOR CONFIGURATION MENU OPERATION uem a 11 PRESS q EN VENDU CONFIGURATION ui SPECIFICATION Z 3 VENDO VC E 11 ces CHANGE 11 ey I OMNE VENDOR SET UP e00000000090992000909099920200909099999 4 PRESS 5 THEN 2 PRICE BY ROW I TRAY UNPACKING 4 DEX CAPABILITY OPTION 11 PRESS 5 THEN 1 PRICE BY SELECTION INSTALLATION 4 PRESS 5 THEN 4 SET COUPON VALUE GROUNDING EARTHING amp ELECTRICAL 4 BEVERAGE AREA OPERATION 12 PRESS 5 THEN 5 SET TOKEN VALUE COMPONENT LOCATIONS I I ana 5 SOLD OUT VEND SEQUENCE a 12 REFRIGERATION OPERATION DN OGOHHI 11212111 e ns tho NECI CE PRESS 8 TEST VEND SELECTION MODE THERMOSTAT SETTING 7 SERVICE MODE 13 PRESS 9 TEST VEND ALL SELECTIONS MODE LOADING SNACK PRODUCTS eee 8 SERVICE MODE BUTTON eee 13 PRESS 0 DIAGNOSTICS SPIRAL AND TRAY ADJUSTMENT
12. E FIG 4 BELOW SS COIN g 5 BEVERAGE DOOR LATCHES SEE FIG 2 BELOW AIR INTAKE UNDER CABINET KEEP SCREEN CLEAN CLEAN MONTHLY COIN BOX LIFT UP ON LATCHES AND PULL OUT BE SURE LATCHES ARE CLOSED TIGHT BEFORE CLOSING OUTER DOOR LIFT DISPLAY DOOR PULL FORWARD TO SERVICE MODE BUTTON STORE PRODUCT LOAD LIVE DISPLAY 3 4217818 001 Combo Vendor Service Manual REV B REFRIGERATION OPERATION The Vendor s refrigeration system will operate trouble free for many years and with It is critical that the machine be positioned with a minimum of a 4 space between thi the bottom screen and refrigeration compartment be kept clean Clean vacuum the s CLEAN SCREEN UNDER CABINET MONTHLY NOTICE THERE MUST BE A MINIMUM OF 4 BETWEEN BACK OF VENDOR AND THE WALL FOR PROPER AIR FLOW THERMOSTAT SETTING The Vendor s thermostat is set at the factory and should not need to be adjusted If the beverage compartment is too cold or too warm make slight adjustments and allow the interior temperature to stabilize for a minimum of 24 hours prior to making any further adjustments Rotating clockwise adjusts colder counterclockwise adjusts the temperature warmer COLDER NOTICE DO NOT MAKE LARGE ADJUSTMENTS AWAY FROM FACTORY SETTING AS THIS MAY RESULT IN A FREEZE UP OF THE EVAPORATOR COIL AND OR BEVERAGES PROLONGED FREEZE UPS WILL CAUSE THE REFRIGERAT
13. HEN 4 FREE VEND OPTION By pressing 3 then 4 this alternates between FREE VEND ON displayed as FrEY or FREE VEND OFF displayed as FrEn STEP DISPLAY BUT 5 available at no cost No money is 1 Press Service Mode Button 0 Motor Count is displayed accepted by the vendor The Pes OPtn message FREE is displayed This does not change the set p then Press repeat to toggle mode ON OFF v a prices Once FREE VEND is set to efault is Fren OFF the selection prices revert Press G to save settina FrEY or FrEn last displayed setting back to the price set amounts Press repeatedly to exit Sales Mode 3 AND PRESS 3 THEN 6 OPTICS OPTION By pressing 3 then this alternates between OPTICS ON displayed as oPtY OPTICS OFF displayed as oPtn STEP DISPLAY I TE MS Press Service Mode Button S 40 Motor Count is displayed this model This along with the EE Press Service Mode Button 0 Motor Count is displayed Space to Sales setting turns on the gt 7 7 vend sensor for the beverage selections There is no vend EX then Press 6 repeat to toggle mode ON OFF M wam Y sensor for the snack selections m s be set to oPt Press repeatedly to exit Sales Mode AND AS WELL AS AND THRU ALL OTHER OPTIONS WITHIN MODE 3 ARE NOT APPLICABLE TO THIS MODEL 15 4217818 001 Combo Service Manual REV B 4 PRESS
14. ION TO OVERHEAT AND MAY CAUSE PERMANENT DAMAGE TO THE SYSTEM 7 4217818 001 Combo Service Manual REV B LOADING SNACK PRODUCTS Lift the tray up slightly and pull forward until the tray stops then tilt down for ease of loading Load product from front to back making sure all items fit freely between the spirals Do not attempt to force oversized products or packages into the spaces Do not skip a space Place the product on the bottom of the compartment on the spirals with the labels facing the front of the vendor for easy identification by the customer To vend properly the product must be wider and taller than the diameter of the spiral being used Undersized products may cause vend problems SPIRAL AND TRAY ADJUSTMENT The shape size and thickness of a product affect how well it falls off the tray Most products can be vended successfully when the spiral end is positioned at 6 o clock If vending problems occur with spiral ends at the standard 6 o clock position adjust the drop off either by retiming the spiral or installing a Product Pusher ADJUST SPIRAL COUNTER CLOCKWISE FOR THICKER PRODUCTS i e 3 00 O CLOCK ADJUST SPIRAL CLOCKWISE FOR THINNER PRODUCTS i e 7 00 O CLOCK SPIRAL TIMING Each spiral can be rotated in 45 degree increments for a different drop off point Most products can be vended successfully when the spiral end is positioned at the position of 6 o clock The gener
15. O0N NOWNOD Q3H 1HM ee s F ae INN n moi mmm d 1 1 4 ep EET LEITET l gt 1HM NHO 61141129 i z j ssswuv HoLIMS wood 8068 29 J lt amp NOWNO2 Q3H 1HM OVdA 3X gt l z NONWO2 038 1 HOIDN 40 WOVE u i NO1123NNO2 1HM n18 1 10 1 214 1 I S NOWWO2 Q3H L1HM Y YH3A38 TWNIMH31I 01108 l L 01 S153NNO 1 0 HOION i NUS ene E ee 25 TVNIMH3I 9 HOLIOM NOWNNO2 038 1 N01123313S 1 8 Oe LH 3 1 WOlOW NOWWO2 038 1 8 401 NOWNOD 4217818 001 Combo Vendor Service Manual REV B 24 NOTES 25 If you have questions concerning the information in the manual replacement parts or the operation of the vendor note your machine s Model and Serial Numbers before contacting VendNet 165 North 10th Street Waukee lowa 50263 USA Parts 888 259 9965 Service 800 833 441 1 Parts Fax 515 987 4447 All Other 888 836 3638 E Mail Vendnet vendnetusa com 4217818 001 Combo Service Manual REV B
16. Press Service Mode Button 8 40 Motor Count is displayed quantity of working motors Press 2 then wait counts available motors 40 Motor Count is displayed Press Op exit Sales Mode OPTIONS MENU This menu allows access to the following features FORCE VEND OPTIC OPTION BILL ESCROW MULTI VEND FREE VEND KEYPAD BACKLIGHT not applicable in this model FAST CHANGE not applicable in this model DROP SENSOR SENSITIVITY not applicable in this model CO PRESS 3 THEN 1 FORCE VEND OPTION By pressing 3 then this alternates between FORCE VEND ON displayed as FrcY or FORCE VEND OFF displayed as Fren B 1 STEP DISPLAY P Waw w w k _ farce the customer EN Press Service Mode Button 0 Motor Count is displayed to complete a pel On purchase once or Fren deposited money then Press CU repeat to toggle mode ON OFF at is FrcN ri Press repeatedly to exit Sales Mode 8 0 PRESS 3 THEN 2 BILL ESCROW OPTION By pressing 3 then 2 this alternates between BILL ESCROW ON displayed as ESCY or BILL ESCROW OFF displayed as ESCn allows 1 Press Service Mode Button 0 Motor Count is displayed accepted to be n o On returned provided or ESCn b then Press repeat to toggle mode ON OFF default is ESCY feature n Dress to save setting ESCY or ESCn last displayed setting or ESCn last ESCY or ESCn l
17. R BOTTLES up to 20 oz request is made the Control System monitors whether a beverage product impacts the SOLDOUT SENSOR BRACKET The SOLDOUT SENSING BRACKET is attached to a switch that opens when an impact occurs This is a successful vend attempt and the normal vend cycle follows If the Control System does not sense an impact to the SOLDOUT SENSING BRACKET then the Control System will attempt to rotate that selection motor one additional time cycle follows then eL to vend the next motor tied to that selection using the same two rotation process moves on to the next motor tied to that selection SOLDOUT SENSOR BRACKET process for each motor tied to that selection OUT and the MAKE ANOTHER SELECTION indicator LED is illuminated The Control System will not attempt to vend any motor after is it flagged as SOLD OUT until the motors are reset to not SOLD OUT The Control System will monitor the Door Switch located on the inside of the main outer door outer door is opened the switch will open and the Control System will assume all beverages have been loaded and reset the flagged motors to active not SOLD OUT Vend and Cash counters only will increment on successfully vended product If the customer fails to receive their beverage they have the option of vending another product or receiving their money back change If a product impact is sensed at this time then this is considered a successful vend and the normal ve
18. The control board can have 5 different tokens each having a different value NOTE This option requires a specially tuned coin mechanism The tokens are special order The specially tuned coin mechanism and special tokens can be purchased from the parts entity listed at the beginning and end of this manual If no token value is set tokens will be shown as free vends STEP for Token 1 the set value is shown 4 3 9 Enter desired Token1 Value setting to 0 00 will set Token Value one Free Vend 7 amp Press Press times to add values for Tokens 2 5 or Press repeatedly to exit to Sales Mode PRESS 6 ACCOUNTING MODE e This mode accesses the submenus that displays or resets data for various types of cash and vend totals Counts can be viewed by individual items rows or as the whole vendor The counter s rollover at 999 999 vends and 999 9999 99 sales e Historical Totals These are the counts since the initialization of the vendor They cannot be reset e Resettable Totals These are totals since the last reset These can be reset at any time You have the option to reset just an item row or the whole vendor e Note Clearing counts only clears the resettable counters Clearing by item and row will only clear the item or row entered 18 4217818 001 Combo Vendor Service Manual REV B Description of counters Historical Vend Count Total number of vends ever Historical Cash Coun
19. al rule is The narrower the product the higher the timing e Thick Products 4 6 o clock e Most products 6 o clock e Thin Products 6 8 o clock ADJUST SPIRAL END POSITION FOR SUCCESFUL VEND MOST PRODUCTS VEND PROPERLY AT THE 6 00 O CLOCK SETTING SHOWN ABOVE To change the spiral end position Remove the tray to have access to the back of the motors Pinch the snap tabs of the spiral coupling and push out until it separates from the motor Rotate the spiral to the desired position and reinsert the spiral coupling into the motor Make sure the spiral coupling snaps fully into the motor as shown Replace the tray and test vend the selection to make sure product vends correctly DIU IE ADJUST SPIRAL END POSITION BY PINCHING SNAP TABS OF SPIRAL COUPLING ON BACK OF MOTOR PULL OUT OF MOTOR THEN SNAP BACK INTO DESIRED POSITION PRODUCT PUSHERS If the product still will not vend properly after re timing of the spiral then install a Product Pusher The Product Pushers are provided in the service package of the vendor Snap onto spirals only as necessary as shown IF AFTER ADJUSTING THE SPIRAL END THE PRODUCT STILL DOESN T FALL OFF TRAY SNAP PROVIDED PRODUCT PUSHERS ONTO END OF SPIRALS TO ENSURE PRODUCT WILL FALL 8 4217818 001 Combo Vendor Service Manual REV B LOADING BEVERAGE PRODUCTS Push in on latches simultaneously on both sides of trays then pull forward until the tray stops to load Load product
20. ast displayed setting setting Press repeatedly to exit Sales Mode e NOTE If you want the vendor to be used as a dollar bill changer customer inserts bill then presses the asterisk star button to receive coin change for bill then set FORCE VEND to OFF Frcn and BILL ESCROW to OFF ESCn Operating the vendor in this manner is fine except the vendor may run low on coins more often and thus not be able to accept bills and may result in lost sales 4217818 001 Combo Vendor Service Manual REV B 3 AND PRESS 3 THEN 3 MULTI VEND OPTION By pressing 3 then 3 this alternates between MULTI VEND ON displayed as NULY or MULTI VEND OFF displayed as NULn STEP DISPLAY This option allows the customer to purchase more than 2 a one product if enough credit has been deposited When 1 Press Service Mode Button n y this option is active any credit remaining after a vend 2 Press On attempt is not automatically returned At this point the customer has the option of then Press repeat to toggle mode NULY or NULn ON OFF default is NULn e Making another selection if there s enough NULY or NULn last displayed credit OR Press to save setting i Depositing more money OR e Press the asterisk star button to receive Sales Mode remaining credit Press repeatedly to exit e NOTE After 5 minutes any credit that is left on the display will disappear 3 AND PRESS 3 T
21. cause the mechanisms to malfunction Do not get the cleaning solution on electrical components To insure proper vending keep delivery slide area free of dirt and sticky substances Clean Cabinet Exterior Wash with a mild detergent and water rinse and dry thoroughly Clean occasionally with a quality car wax or cleaner PARTS ORDERING PROCEDURE When ordering parts include the following e Model and serial number of the vendor Shipping address Address where the invoice should be sent Quantity of parts ordered Any special shipping instructions Desired carrier air or air special truck parcel post or rail Signature and ordering date If a purchase order is used be sure is it visible and legible Please be sure that you refer to the correct part number vendor model number and vendor serial number when ordering These can be confirmed by checking the parts manual found Further information can be obtained on the Service portion of the website listed at the beginning and end of this manual NOTE Left or Right when used in the name or description of the part are determined while facing the front of the vending vendor with the door closed BEFORE CALLING FOR SERVICE Please check the following e If the power is turned on at the fuse box is the vendor the only thing that does not work Is the vendor plugged directly into the outlet e s the circuit breaker at the fuse box reset WARNING Do not use ext
22. e and adjusting the vendor leg levelers Position the vendor so the power cord easily reaches the power outlet or receptacle DO NOT USE AN EXTENSION CORD Check that the door will open fully without interference NOTICE VENDOR MUST BE LEVEL AND THERE MUST BE A MINIMUM OF 4 BETWEEN BACK OF VENDOR AND THE WALL FOR PROPER AIR FLOW Retrieve the vendor keys from the coin return cup Open outer door and remove all internal packing material 3 WIRE OUTLET GROUNDING EARTHING amp ELECTRICAL Consult local state and federal codes and regulations before installing the vendor Refer to the Safety Installation Guidelines document found in the service package shipped with your vendor Before connecting the vendor the integrity of the main electrical supply must be checked for correct polarity presence of ground earth and correct voltage These checks should be repeated at six month intervals with the routine safety electrical testing of the vendor itself If the receptacle is not properly grounded or polarized contact a licensed electrician to correctly polarize and or ground the receptacle to ensure safe operation For proper operation of any equipment utilizing electronically controlled components the equipment should be placed on an isolated or dedicated noise free circuit properly polarized and grounded Use of a surge suppressor is recommended for locations where electrical noise is present After all set up has been completed tu
23. e initial setup of a vendor is a very important step towards insuring that the equipment operates trouble free Carefully follow the instructions for the initial installation of the vendor to avoid service problems and minimize setup time Access to the service area of this vendor should be permitted only to individuals having knowledge and practical experience in vendor setup and loading especially in areas of safety and hygiene 2 4217818 001 Combo Vendor Service Manual REV B SPECIFICATIONS DIMENSIONS Width 34 5 inches 876mm 34 5 inches 876mm Height 72 inches 1829mm 72 inches 1829mm 29 5 8 inches 752 mm 29 5 8 inches 752 mm Depth Weight Shipping Weight 551 lbs 254kg 600 Ibs 272kg 551 Ibs 254kg 600 Ibs 272 Snack Window Size 21 3 4 X 25 1 4 X 1 8 Thick 21 3 4 X 25 1 4 X 1 8 Thick tempered glass only 552mm X 641mm X 3mm 552mm X 641mm X 3mm Live Display Window Size 9 1 4 X 23 3 4 X 1 8 Thick tempered glass only 235mm X 603mm X 3mm N A STANDARD SNACK TRAY CONFIGURATION MAY VARY SnackSeletins 6 4 MediumSnackSeletions 6 4 CandySeletins 9 6 STANDARD BEVERAGE TRAY CONFIGURATION MAY VARY Selections 8 5 ELECTRICAL 60 Hz 50 Hz 2 5A 300W 1 25A 300W 120 VAC to 24 VAC 240 VAC to 24 VAC COINAGE NOTE DOLLAR BILL VALIDATOR AND OR CARD READER IS OPTIONAL Industry Standard MDB Interna
24. ension cords NOTE Please have your Model and Serial Number available when you call 23 4217818 001 Combo Service Manual REV B VENDOR SCHEMATIC DIAGRAM Y 38 9828127 SS3NUVH pa s NO11V83918338 1918 129 q JNIHOVW 9NIAS3S 380438 HOLIMS H3MOd NIVW 440 SAVM1V Q3QNn09 NV Q3ZIV 10 A 1H3d0MHd LSNW 1311 0 XXX 691126 ssawuvH x30 8 29 29 1140 4 0 NOWNOD Q3H 1HM 0802 H3MDd JNIHOVN NI 9 1991114 380438 131100 YOSHI ONIN XXX 1928120 7 SS3NUVH 180110031 4 8 0226 4 48 um o E 1 ur 129612 925202 14510 3 11 01 i l 4 90 2082 yu I RE ovis BEI Nace 18 3440 01 l Du MS te eir mm a 3 1 80 Mr zi Li MOLVOIWWA 1118 80 9 HIN 102 xen 162912 FF ETT x Il w a AMI 55 _ l H3j3H 188 129 I l i 31892 GON 249 wise pmts ag MO 3 wi viv xy i v Ni t s Z Nid l LLL cl ee DERIT vue RU ES CE I only i Y8G Ni VIVO XH dii z OND NII VIVO xi 133 l E i Hi 1 438 L HO1
25. inally created for the grocery industry The option permits the operator to download with a handheld computer accounting data from the control board automatically This data can then be used to accurately track cash accountability as well as evaluate the product marketing aspects within one vendor or many The DEX option requires the purchase of extra harnessing a handheld computer and software to be used effectively The data set which is defined includes among others e Cash Count by selection e Prices by selection Value of Bills in the bill e Vend Count by selection e Value of Coin in the Coin box validator The implementation of the DEX option may be beyond the needs of most operators but if more information is desired contact the service entity listed at the beginning and end of this manual 11 4217818 001 Combo Service Manual REV B BEVERAGE AREA OPERATION The Beverage Area motors are combined in a preset fixed pattern corresponding to the visible Live Display selections Notice that Selection 40 is actually tied to two motors in the Top Can Tray Selection 42 is tied to the next two motors Selection 44 is tied to the fifth motor in that tray In the same manner Selection 50 is tied to the first four motors in the Middle Bottle Tray Selection 54 is then tied to motors 5 7 on that tray and so on The Control System will rotate through the tied motors within a selection For example when a customer selects Selection 5
26. nd If upon this second attempt no product impact is sensed then that motor is flagged as SOLD OUT The Control System will If a product impact is not sensed it then It will continue this process until it has attempted a two rotation If all attempts fail then the entire selection will be flagged as SOLD DOOR SWITCH INSIDE DOOR Once the main 4217818 001 Combo Vendor Service Manual REV B SERVICE MODE The Service Mode is used to access the programming features of the controller Set Price Test Vend Retrieve Accounting Information or Set Custom Program Settings If credit exists when entering the Service Mode it will be restored when the vendor is returned to Sales Mode SERVICE MODE BUTTON AV SERVICE MODE The Service Mode Button is located near the top right corner of the control board Press the _ BUTTON button to access the Service Mode programming features Press the button again to exit and return to Sales Mode If no keypad button is pressed within 60 seconds while in Service Mode the controller automatically exits to the Sales Mode DISPLAY Check the display after pressing the Service Mode Button and or Keypad Buttons to make sure that the program is responding correctly KEYPAD OPERATION In Service Mode buttons 0 thru 9 are used to access the various modes menus and sub menus as well as entering price values The asterisk star button is used to escape or back up within menus Pres
27. nds If a test vend attempt on a particular motor fails then the indicator LED next to the MAKE ANOTHER SELECTION will illuminate NOTE By entering this mode each selection motor will turn any product loaded will be vended if the door is open be prepared to catch product as it is vended STEP DISPLAY 40 Motor Count is Press Service Mode Button f displayed Pressing at any time will 9 motor does not stop at home 2 The motor selection number will display while it is m test that individual selection to being tested return it to the home position 3 40 to stop the test Press repeatedly to exit to Sales Mode Sales Mode NOTE 20 4217818 001 Combo Vendor Service Manual REV B PRESS 0 DIAGNOSTICS MODE 0 AND VENDOR SELF DIAGNOSTIC TEST This menu is used to Press Service Mode Button 40 Motor Count is displayed perform a vendor self diagnostics test Monitor the dlAG display for possible error test start messages Record errors as failed motor s they are displayed control board test 1 check sum control board test Press to start test Coin Mechanism test bill validator test when installed option card reader test when installed option Press repeatedly to exit to Sales Mode Sales Mode Possible Error Codes Displayed Error Possible Remedy E or ESc oPEn Selection Motor Diagnostic Check motor connection test vend
28. non resettable vend count is incremented by one and the total non resettable cash value is incremented by the price of the vended selection e The total resettable vend count is incremented by one and the resettable total cash value is incremented by the price of the vended selection e NOTE Test vends are not included in the counter totals CHANGE RETURN If after inserting credit the customer desires their money back the coin return button needs to be pressed Upon insertion of a dollar bill and a change request is desired the vendor will do one of two things depending upon the setting of the FORCE VEND and BILL ESCROW features operation as described later in the Service Mode section of this manual Two modes of change return operation If the bill is inserted and FORCE VEND is set to OFF and BILL ESCROW is set to ON when the customer requests change they will receive their bill back from the Dollar Bill Validator If the bill is inserted and FORCE VEND is set to OFF and BILL ECROW is set to OFF when the customer requests change they will receive coin change back the vendor can be used as a bill changer Operating the vendor in this manner is fine except the vendor may run low on coins more often and thus not be able to accept bills and may result in lost sales DEX CAPABILITY OPTION This vendor has the option of DEX capability DEX is an acronym for Direct EXchange It is a vending industry communication standard which was orig
29. rn on the Power Switch see Component Locations diagram later in manual 4 4217818 001 Combo Vendor Service Manual REV B COMPONENT LOCATIONS POWER SWITCH BACK OF CABINET SEE FIG 1 BELOW TURN OFF POWER WHEN SERVICING VENDOR BEVERAGE DOOR LATCHES SEE FIG 2 BELOW SERVICE MODE BUTTON SEE FIG 3 BELOW COIN BOX INSIDE VIEW DOOR SHOWN OPEN 3 SNACK TRAYS DOOR N BOARD IEL 5 1 j s GS en ad Len N OPTIONAL bed 2 2 COOTER VALIDATOR Do Aia T p D COIN i MECHANISM LIVE DISPLAY NS x SEE FIG 4 BELOW Li 28 LAE So 7 AIR INTAKE UNDER CABINET KEEP SCREEN CLEAN CLEAN MONTHLY LIFT UP ON LATCHES AND PULL OUT BE SURE LATCHES ARE CLOSED TIGHT BEFORE CLOSING OUTER DOOR SERVICE MODE BUTTON REMOVE SCREW AND LIFT UP ON DOOR TO LOAD PRODUCTS INTO LIVE DISPLAY RE INSTALL SCREW TO HOLD DOOR AND PRODUCT IN PLACE 4217818 001 Combo Service Manual REV B INSIDE VIEW DOOR SHOWN OPEN COMPONENT LOCATIONS 2 SNACK TRAYS SERVICE MODE BUTTON DOOR BOARD POWER SWITCH SEE FIG 3 BELOW BACK OF CABINET SEE FIG 1 BELOW TURN OFF POWER WHEN SERVICING Gummi OPTIONAL VENDOR Lal S DOLLAR BILL iai S 8 VALIDATOR LIVE DISPLAY i P STORAGE SE
30. s and the front display will light the EXACT CHANGE ONLY indicator LED Alternatively you can load the coins into the slots above the respective coin tubes This is not the preferred method By using TUBE FILL mode the control board can then accurately determine coin levels On some Coin Mechanisms there are buttons above each tube to dispense the coins may vary depending on which coin mechanism that is used The coins can also be dispensed within the Service Mode described later More advanced and brand specific Coin Mechanism operating instructions can be obtained on the Service portion of the website listed at the beginning and end of this manual INSERT COINS IN SLOTS ABOVE TUBES KEEP TUBES FILLED TO A MINIMUM LEVEL NICKELS 40 roll 2 00 DIMES 50 one roll 5 00 QUARTERS 40 one roll 10 00 BILL VALIDATOR OPERATION OPTIONAL To remove the bills from the Dollar Bill Validator push the tab on the top of the bill box and lift up To clear jams or cleaning unlatch lower unit as shown Dollar Bill Validator cleaning instructions as well as more advanced service information can be obtained on the Service portion of the website listed at the beginning and end of this manual To remove the bill box push tab on top of unit releasing the bill box Grasp the bill box and push upward A10132 To service lower housing first remove the bill box as shown Push tab on bo
31. sing the asterisk star button repeatedly will back out of the Service Mode into the Sales Mode of operation The pound number symbol D button is used to enter a menu confirm save a setting PROGRAMMING Press the Service Mode Button check the display for instructions or choices while using the keypad PRESS 1 TUBE FILL AND DISPENSE COINS MODES TUBE FILL MODE ube Fill Mode DISPLAY and shows the deposited amount Press ip and begin depositing coins Totalized amount of entered coins This permits the control system to 3 Press repeatedly to exit Sales Mode accurately track coin tub e DISPENSE COINS MODE inventories MO DISPLAY ER Press Service Mode Button 0 Motor Count is displayed Dispense Coins 2 press to enter coi mode M Mode pays out coins from the coin E Then Pres to dispense quarters mech coin tubes This mode will also display the current Or Pres D to dispense dimes 10 Press 3 to dispense nickels 05 56 coins quantity of coins in the coin mech Ka Or Press 4 to dispense more than 3 coin types See Note below tubes Press repeatedly to exit Sales Mode Note For dispensing of coins on coin mechanisms with more than tubes use keys greater the same sequence as shown above 13 4217818 001 Combo Service Manual REV B 2 PRESS 2 MOTOR COUNT MODE STEP DISPLAY Motor Count Mode displays the total
32. t Total cash value ever sold Resettable Vend Count Total number of vends since counters were last reset cleared Resettable Cash Count Total cash value since counters were last reset cleared 6 AND 3 ACCOUNTING TOTALS FOR ALL SELECTIONS ENTIRE VENDOR This menu displays the total sales values and total vend count for the entire vendor Press Service Mode Button 40 Motor Count is displayed Press 8 then press Acct 4 Press Historical Vend Count 28 example 2 3 4 9 f Press 4 Resettable Cash Count EMI Press 2 Historical Cash Count 21 00 example 14 example 10 50 example Pres 8 Resettable Vend Count Press 8 to clear counters for all selections then Press 8 again to confirm clearing of counters for all selections Press repeatedly to exit to Sales Mode Sales Mode 6 AND 2 ACCOUNTING TOTALS FOR A ROW TRAY This menu displays the total sales values and total vend count for a row tray in the vendor Press Service Mode Button f 40 Motor Count is displayed Press 8 then press Acct Press then enter row tray number ro 1 14 example Pre Historical Vend Count 14 example Pres Historical Cash Count 10 50 example EUN Press 3 Resettable Vend Count 7 example 2 3 4 9 7 Press 4 Resettable Cash Count mm Press to clear counters for all selections then 21 5 25 example 12 Press 8 again to confirm clearing of counters for
33. t is 99 95 e ITEM set price by individual selections ROW set price by tray ALL ITEMS set price by entire vendor COUPONS set coupon value by Item Row or ALL TOKENS set token value by ltem Row or ALL 16 4217818 001 Combo Vendor Service Manual REV B PRESS 5 THEN 3 PRICE ALL SELECTIONS This menu allows you to set the price of Press Service Mode Button 40 Motor Count is displayed every item all at once Prc Time Saving Tip ALL Enter price ie 50 50 at a time it is much faster to set the Enter price i e 50 50 0 90 common price of the entire vendor then go Press D to save 0 50 back and set the price of each item or row Press repeatedly to exit Sales Mode 8 PRESS 5 THEN 2 PRICE BY ROW TRAY STEP DISPLAY a tray row all at the same time Press Service Mode Button 40 Motor Count is displayed Time Saving Tip Press Instead of setting the price of Press 2 ro one item at a time set the Enter tray row number and price common price of a Tray Row Example Top row 1 then go back and set the price of i ro 01 0 50 row below top row 2 etc each item Program will then request input of the next Row _ mes aues 5 AND PRESS 5 THEN 1 PRICE BY SELECTION STEP Press Service Mode Button 40 Motor Count is displayed This menu allows price setting by each selection Press prompted to enter
34. tional Coin Mechanisms Bill Validators and Card Readers OPTIONALLY EQUIPPED VENDOR OPERATION Suitable for indoor use only This appliance is not suitable for Location installation in an area where a water jet could be used Sound Level Produces less than 70 dBA during normal operation Recommended Operating Between 32 and 100 F 0 and 37 8 Celsius Temperature 3 4217818 001 Combo Service Manual REV B VENDOR SET UP UNPACKING This vendor was thoroughly inspected before leaving the factory and the delivering carrier has accepted responsibility for this vendor Note any damage or irregularities at the time of delivery and report them to the carrier Request a written inspection report from the claims inspector to file any claim for damage File the claim with the carrier not the manufacturer within 15 days after receipt of the vendor Carefully remove the outside packing material being careful not to damage the vendor s finish or exterior Inspect the vendor for concealed shipping damage Report any damage hidden by the shipping material directly to the delivering carrier on a Hidden Damage Report NOTE if the power supply cord is damaged it must be replaced by the manufacturer its service agent or similarly qualified individual in order to avoid hazard INSTALLATION Position the vendor in its place of operation Make sure to level the vendor by placing a bubble level on the top of the machin
35. ttom of lower unit up and pull the unit to the rear A10133 SALES MODE The vendor automatically defaults to Sales Mode after it is turned on In the Sales Mode the vendor accepts money deposits pays out change and dispenses product to the customer DISPLAY CREDIT ELECTRONIC PRICING This vendor is equipped with the Electronic Pricing feature The customer verifies the price by pressing the selection number i e 22 before inserting money If a selection is made and credit has not been established the price for that selection is displayed and will flash When money or credit is accepted then the amount of credit is displayed USE EXACT CHANGE LED OPERATION If the coin levels in the coin mechanism tubes are below the low level sensors the indicator LED next to USE EXACT CHANGE will illuminate This indicates the Coin Mechanism does not have enough coins in the coin mech tubes to make change This also indicates that the Dollar Bill Validator may be disabled until change can be made 10 4217818 001 Combo Vendor Service Manual REV B MAKE ANOTHER SELECTION LED OPERATION If a selection is made that is not available i e 79 is not a good selection or if there is a selection motor failure the indicator LED next to MAKE ANOTHER SELECTION will illuminate If this is a motor failure the controller will display which motor has failed upon entering the Service Mode described later in this manual VEND CYCLE If a selection is
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