Siemens HiPath Xpressions Compact Service
Contents
1. HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 2 of 24 Service Guideline HiPath Workpoint Clients Contents Introduction _ 2 Country specifics 3 Target Group 2 Product information 2 1 Product description Limitations dependencies Product introduction Client Information Product introduction temens Information Product introduction Delivery Scope 2 4 DellVvery Procedure Damage during transport and UNPaCKIng Q y SIN 51 N w NININI SOJ o OT J Q Q C Q Reporting data 3 3 2 Installation and start up 12 System Requirements 13 B 3 1 SW corrections 14 D 0 New oW versions 4 On site system access 8 5 Remote system access 15 0 rassword Frotection tor Administration and Maintenance 38 7 Service information 1 8 8 Upgrades 16 1 8 9 Tools test equipment 3 9 1 Installation generation and administration systems 1 D J ools test equipmen 3 10 Service times 8 10 1 onfiguration maintenance costs NIN Ol B 11 Escalation process 20 B 11 1 Mailbox of ICN EN HO SE 6 20 4 Training 20 N So 4 1 Client Information on the Training Offer 4 2 Siemens Information on the Training Offer 20 5 Documentation 21 5 1 Service documentation 21 5 1 1 Ordering 22 6 1 2 Address Siemens internal 22 5 2 Important links 22 6 Spare parts logistics 23 HiPath Xpressions2. Electronic documentation for the TAP The technician s TAPs are supplied over the electronic service documentation over the SMS interface in the regional office The HiPath 3000 V1 2 service manual also contains the description of the new HiPath Xpressions Compact boards L8 L24 and S8 S8R It also lists the changes to the Assistant E administration tool Service manual in electronic version A browser is needed to work with the electronic service manual in HTML format Netscape browsers are available for the Siemens AG area without a license Service manual on paper HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 21 of 24 Service Guideline HiPath Workpoint Clients The service manual on paper can also be ordered from the Firth distribution center using the Print On Demand procedure POD over the following link a dc 2 tndocvz index htm e Ordering process for the Furth Distribution Centre German English Order slip recipient V78A6 Furth distribution center e Online information and ordering system click4buisness supplies in the Intranet http c4bs spls de In exceptional cases also by fax with project account number PAN Fax 0911 654 4 271 5 1 2 Address Siemens internal Street address Mailing address Siemens AG Siemens AG LZF F rth LZF F rth Grundlacherstr 260 Postfach 23 52 D 90765 Furth Bislohe D 90713 F rth Telephone 0911 654 4257 Ms Frank 5 2 Important links Link in the In
3. the time to log on to the remote service paperwork talking with the customer and handing over the product to the customer The start up includes for example customer queries configuration data backup and function test Note If possible access the administration software using the digital B channel access to attain short transfer times At the site digital access over an ISDN adapter on the Optiset E telephone is rec ommended 3 10 1 Configuration maintenance costs Configuration and maintenance costs are listed in the ICN Price List for Direct Sales HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 19 of 24 Service Guideline HiPath Workpoint Clients 3 11 Escalation process The escalation process is described in the Service Guideline General Deviation from standard procedure The Speech Design Company provides service level 3 The ICN EN HO clearing office is the interface between SIEMENS service level 2 and Speech Design service level 3 Escalations to the Speech Design product support must be made over the ICN EN HO clearing office Note The clearing office is only for level 2 support contacts 3 11 1 Mailbox of ICN EN HO SE 6 ICN EN HO SE 6 mailbox analog and ISDN access Telephone 02302 667 3172 Telephone 02302 278130 Note The product support mailbox is only available to support level 2 ITSC RAC T 4 Training 4 1 Client Information on the Training Offer
4. As a client of Siemens AG you can obtain further information about this from your country specific Siemens organisation 4 2 Siemens Information on the Training Offer Information on course modules for this product can be obtained from the Training Institute raining Institute course modules HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 20 of 24 Service Guideline HiPath Workpoint Clients 5 Documentation 5 1 Service documentation Title Language Medium Order number Installation and English e docu in http cmweb01 mch pn siemens Administration Manual French Intranet de e_doku en index htm HiPath Xpressions Compact German Italian Portuguese Spanish CD ROM Hicom 150 H V1 2 Service CD HTML and P31003 H1012 S403 6Z20 PDF German PDF paper A31003 S2510 A400 A9 English A31003 S2510 A400 76A9 Italian A31003 S2510 A400 72A9 Spanish A31003 S2510 A400 78A9 Portuguese A31003 S2510 A400 79A9 French A31003 S2510 A400 77A9 Supplements to Hicom 150H English CD ROM Hicom 150 H V1 2 Service CD V1 2 Service Manual French HTML and P31003 H1012 S403 6Z20 German PDF Italian Portuguese Spanish e docu in htto intranet icn siemens de vz Intranet dc_2 tndocvz index htm Installation and Greek is currently being translated Administration Manual HiPath Xpressions Compact Supplements to Hicom 150H Greek is currently being translated V1 2 Service Manual
5. Installation 0 040 B Start up 1 040 C Basic training 0 500 C Additional training Connection of applications Integration in networks Total 1 700 C Extensions Activity Time in hours Category Minor MAC 0 12 C Major MAC Maintenance Activity Time in hours Category Make ready time 0 3 C Corrective maintenance 0 9 C The make ready time includes for example the journey to the customer 0 5 h the time to log on to the remote service paperwork talking with the customer and handing over the product to the customer The start up includes for example customer queries configuration data backup and function test HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 18 of 24 Service Guideline HiPath Workpoint Clients Product model HiPath Xpressions Compact basic configuration with 4 ports to HiPath 3700 3750 Initial installation Activity Time in hours Category Make ready time 0 120 C Installation 0 040 B Start up 2 640 C Basic training 0 500 C Additional training Connection of applications Integration in networks Total 3 300 C Extensions Activity Time in hours Category Minor MAC 0 12 C Major MAC Maintenance Activity Time in hours Category Make ready time 0 4 C Corrective maintenance 1 3 C The make ready time includes for example the journey to the customer 0 5 h
6. differently from default parameters through the customer himself determines and is pretended with help of the system planner to the System configuration On tidings wish the retrieval as well as the reception can take place into the system planner through the service technician In both cases the tidings specific system configuration of the service technician must be enforced after expenditure HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 9 of 24 Service Guideline HiPath Workpoint Clients Marketing items for distributors in Germany and for IM HiPath Xpressions Compact integrated voice mail system as an option for Hicom 150 H V1 2 or HiPath 3000 HiPath Xpressions Compact V1 0 L30251 C600 A279 integrated voice mail system DU279 for 8 ports with IVMP8 module to Hicom 150 H OfficePoint V 1 2 or HiPath 3350 wall model consisting of 1 x IVMP8 board 30122 Q7379 X100 HiPath Xpressions Compact V1 0 L30251 C600 A280 integrated voice mail system DU280 for 8 ports with IVMP8R module to Hicom 150 H OfficePoint V 1 2 or HiPath 3350 19 rack model consisting of 1 x IVMP8R board S30122 K7379 Z100 HiPath Xpressions Compact V1 0 L30251 C600 A281 integrated voice mail system DU281 for 8 ports with IVMS8 module to Hicom 150 H OfficeCom V 1 2 or HiPath 3550 wall model consisting of 1 x IVMS8 board 30122 Q7379 X HiPath Xpressions Compact V1 0 L30251 C600 A282 integrated voice mail system
7. 0 L30250 U600 A133 1 3 integrated voice mail system CU133 with 8 ports to HiPath 3700 3750 consisting of 1 x IVML8 board S30122 H7380 X100 HiPath Xpressions Compact V1 0 L30250 U600 A134 1 3 integrated voice mail system CU134 with 24 ports to HiPath 3700 3750 consisting of 1 x IVML24 board 30122 H7380 X HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 8 of 24 Service Guideline HiPath Workpoint Clients Optional expansion items for HiPath Xpressions Compact Feature configuration L30250 U613 A142 Automatic attendant console CU142 for HiPath Xpressions Compact Addition expenditure for installation with L30250 U613 A138 4 parameters differently from default values CU138 for HiPath Xpressions Compact after expenditure per hour Legend 1 Possible max 1x in Hicom 150 H V1 2 Point Com and Pro or HiPath 3000 System upgrade possibly required The IVMS8 or IVMS8R or IVML8 or IVML24 board each occupy one slot in the switch 2 To be ordered max 1 time as an option for Xpressions Compact type IVMS8 IVMS8R IVML8 or IVML24 3 The documentation for HiPath Xpressions Compact operating documentation is included with the switch documentation on the CD ROM It may be necessary to re order the current system documentation on CD ROM under P31003 H1012 C100 6Z19 from LFZ Furth if older version switches are upgraded with HiPath Xpressions Compact 4 In principle the tidings specific parameters can
8. 2 02 Page 15 of 24 Service Guideline HiPath Workpoint Clients 3 6 Data backup 3 6 1 Protection of the Data in the User Mailboxes It is vital that user mailboxes be protected by password The users obtain access to their mailbox e on their own telephone by dialling the direct access number of the integrated voicemail system and entering a password or alternatively by pressing a function key instead of the direct access number and entering a password e from another internal telephone by dialling the direct access number their own telephone number and entering a password e from an external telephone by dialling the direct access number of the integrated voicemail system and entering a password The password may have 3 8 characters It is also possible to use remote administration to change the mailbox parameters 3 6 2 Password Protection for Administration and Maintenance Password protection similar to that for the Hicom HiPath 3000 Manager E C E C tools has been defined for the service technicians and the customer The access to system data is possible regardless of the selected access only after the entry of a user identification identification and the accompanying password authentication 3 6 3 Data Backup The HiPath 3000 8350 3550 3750 systems place an automatic backup of the customer data authorisation individual settings etc daily 11 59 pm on the flashcard that also contains the system programs T
9. 3550 wall systems only the lower slots e one HiPath Xpressions Compact board per system HiPath Xpressions Compact HiPath Xpressions Compact HiPath Xpressions Compact HiPath Xpressions Compact HiPath Xpressions Compact HiPath Xpressions Compact P8 30122 Q7379 X100 P8R 30122 Q7379 Z100 S8 30122 Q7379 X S8R 30122 K7379 Z L8 30122 Q7380 X100 L24 30122 Q7380 X ann ON e a ferrite bead only in HiPath 3700 3750 systems Part number C39022 Z7000 C7 HiPath Xpressions Compact software HE100V 01 1xx and later P50038 P0100 A1 e PBX hardware HiPath 3000 V1 2 with control unit CBCPR CBCC CBCP CBRC CBRP e PBX software HiPath 3700 3750 HE550S 53 7xx and later P30370 P855 A610 HiPath 3500 3550 HE550U 53 7xx and later P30370 P856 A610 HiPath 3300 3350 HE550T 53 7xx and later P30370 P857 A610 HiPath 3000 ManagerE HA550B 53 xxx and later P50038 P1510 A1 Commissioning start up Software and languages voice prompts system announcements have already been installed on the HiPath Xpressions Compact board After the boards have been inserted the start up to standby mode occurs default start up The proper system start up can be monitored with the diagnostic LEDs Then the administration can be performed with the HiPath 3000 Manager E Customer Orientation The customer is given a brief introduction basic training 0 5 hour HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 13
10. Compact V1 0 Issue 1 0 from 02 02 Page 3 of 24 Service Guideline HiPath Workpoint Clients 6 1 Initial spare parts crash parts 6 2 Spare parts 6 3 Spare parts supply 6 4 Ordering procedure N oO NIN wj N oO Data protection and information security 23 1 Siemens regulations B Abbreviations 24 HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 4 of 24 Service Guideline HiPath Workpoint Clients 1 Introduction 1 1 General This service guideline describes product specific features regarding installation set up and maintenance of HiPath Xpressions Compact V1 0 This document does not contain descriptions of the global processes and structures of the individual service organisations We assume that the users at whom this document is aimed have a sound working knowledge of the general service procedures This document is subject to the requirements of DIN ISO 9001 and in this respect is a controlled document For certification in accordance with DIN ISO 9001 it is necessary to inform all organisa tional units concerned without exception This document is subject to the CIP Continuous Im provement Process 1 2 Country specifics Country specifics will be dealt with in the individual sections if necessary 1 3 Target Group RAC T ITSC managers Managers of the service organisations delivery units Realisation management engineering project planning and technical processing manager
11. DU282 for 8 ports with IVMS8R module to Hicom 150 H OfficeCom V 1 2 or HiPath 3500 19 rack model consisting of 1 x IVMS8R board S30122 K7379 Z HiPath Xpressions Compact V1 0 L30251 U600 A283 integrated voice mail system DU283 for 8 ports with IVML8 module to Hicom 150 H Office Pro V 1 2 or HiPath 3700 3750 Wall and 19 rack models consisting of 1 x IVML8 board 30122 H7380 X100 1 3 1 3 1 3 1 3 1 3 HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 10 of 24 Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1 0 L30251 U600 A284 1 3 integrated voice mail system DU284 for 24 ports with IVML24 module to Hicom 150 H Office Pro V 1 2 or HiPath 3700 3750 Wall and 19 rack models consisting of 1 x IVML24 board 30122 H7380 X Legend 1 Possible max 1x in Hicom 150 H V1 2 Point Com and Pro or HiPath 3000 System upgrade possibly required The IVMS8 or IVMS8R or IVML8 or IVML24 board each occupy one slot in the switch 2 To be ordered max 1 time as an option for Xpressions Compact type IVMS8 IVMS8R IVML8 or IVML24 3 The documentation for HiPath Xpressions Compact operating documentation is included with the switch documentation on the CD ROM It may be necessary to re order the current system documentation on CD ROM under P31003 H1012 C100 6Z19 from LFZ Furth if older version switches are upgraded with HiPath Xpressions Compact Note VOGT ele
12. Service Guideline HiPath Workpoint Clients For internal use only Service Guideline Product HiPath Xpressions Compact Product version V1 0 Printouts from the Intranet Internet and copied files will not be updated Status released Issue 1 0 Date 26 02 02 Author KreiBl G nter Department ICN EN HO PM 4 Telephon 34552 Fax 26722 E mail mailto quenter kreissiI icn siemens de Siemens AG 2001 The reproduction transmission or use of this document or its contents is not permitted without express writ ten authority Offenders will be liable for damages Internet Intranet printouts and copied files shall not be subject to regular updates All rights including rights created by patent grant or the registration of a utility model or design are reserved HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 1 of 24 Service Guideline HiPath Workpoint Clients History of changes ese ate changes OOOO S V0 1 23 08 01 Creation of the Service Guideline HiPath Xpressions Compact Service Guideline V1 1 V0 2 06 12 01 Adaptation of the service guideline because the commercial exploitation structures has changed V1 0 11 02 02 Adaptation of the service guideline chapter 3 10 service times because the commercial exploitation structures has changed V1 0 26 02 02 Corrections red marked Release Dept Function Name Date Signature ICN EN HO PM 4 G nter Krei l 12 12 01 G Krei l
13. al Siemens regulations must be observed see Service Guideline General The valid statutory data protection regulations shall apply For more information refer to the Corporate Information Security Guidejand the Service Guideline General section 11 Security Requirements HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 23 of 24 Service Guideline HiPath Workpoint Clients 8 Abbreviations CD ROM Compact Disc Read Only Memory HiPath 3000 Siemens PBX HW Hardware ITSC International Technical Support Centre IVM Integrated Voice Mail LAN Local Area Network NMW New Materials Management PBX Private Branch Exchange PC Personal Computer PCI Programming Communication Interface PKU Distributors PS Product support RAC Remote Access Center RAM Random Access Memory SIS Service Information System SW Software TCP IP Transmission Control Protocol Internet Protocol Tl Technical Information HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 24 of 24
14. ctronic Witten GmbH includes HiPath Xpressions Compact as a board with the delivery of the PBX Approximately 90 of all HiPath Xpressions Compacts are expected to be delivered with the PBX A separate delivery start up is also planned as a part of the after sales Complaints concerning the delivery should be sent to the hotline at Vogt Electronic Witten GmbH using the complaint form included with the delivery 2 4 2 Delivery procedure Damage during transport and Unpacking quality For information on the delivery procedure damage during transport and unpacking quality see Service Guideline General HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 11 of 24 Service Guideline HiPath Workpoint Clients 2 5 Warranty The warranty period for the end customer in Germany is 12 months from the time of the handover of the operational system to the customer In the international market the warranty periods may be also shorter or longer depending on statu tory regulations 2 6 Reporting 2 6 1 SIS data SIS is the management and information system for trouble reports Product family Applications Product group Voice Mail Solution Product type Xpressions Compact Code number Version 1 0 Product identification data Appropriate ust be used for the service code and TAS key Product category A Product group 071 Sales region Market segment GBK N021 Sales channel 071 3 Ins
15. his procedure can also be initiated manually The customer data for the HiPath Xpressions Compact is not included here this is stored on the HiPath Xpressions Compact board The data protection of Xpressions Compact takes place on the integrated Harddisk consequently the current customer data get lost after one restart A protection of the equipment parameters takes place in agreement with the customer through the technician on customers own protection media The emerging expenditures are settled over the position CU138 only in the FRG after ex penditure 3 7 Service information Service information software and hardware releases modifications will be filed in the SIS info da tabases 3 8 Upgrades Software for providing new features is marketed through the sales channels HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 16 of 24 Service Guideline HiPath Workpoint Clients 3 9 Tools test equipment 3 9 1 Installation generation and administration systems No special tools are needed for the installation and start up of the HiPath Xpressions Compact No separate inspection measuring and test equipment is available for checking the HiPath Xpres sions Compact The HiPath Xpressions Compact board has 2 LEDs for local trouble shooting They signal the following function states Description Green Yellow LED LED Reset of the Xpressions Compact Blinking Blinking board and deletion of the CDB Hard di
16. limited by the license key but is tied to the type of system HiPath 3300 3350 500 mailboxes HiPath 3500 3550 500 mailboxes HiPath 3700 3750 500 mailboxes Furthermore there are limitations for the following types of mailboxes AutoAttendant mailboxes 100 50 for HiPath 3300 3350 from the 500 mailboxes Information mailboxes 100 50 for HiPath 3300 3350 from the 500 mailboxes Affects all HiPath Xpressions Compact boards The HiPath Xpressions Compact data is not in the KDS backup Configuration information e inthe max 1 Xpressions Compact board per system e allowed slots for Xpressions Compact in the HiPath 3300 slot 4 or 5 in the HiPath 3350 slot 5 inthe HiPath 3500 slot 4 5 6 7 8 or 9 inthe HiPath 3550 slot 5 7 and 9 in the HiPath 3700 3750 basic box only slot 7 Extended Line Size ELS box only slot 8 In addition as far as the HiPath 3700 3750 is concerned a ferrit order no C39022 Z7000 C7 has to be applied in the basic box to the lead off cable of the board in slot 6 resp in the ELS box to the lead off cable of the board in slot 7 In the case slot 6 resp slot 7 is not occupied by a board then the ferrit has to be allocated to the lead off cable of the next board that is plugged in left to the Xpressions Compact board At the current status of the project the information to the last bullet are to be seen as provisional e The Xpressions Compact board of the type L24 and a SLMO24 should
17. not be joint owners of the same PCM bus In the master slave mode of the SLMO24 the complete accessibility is not guaran teed e The Xpressions Compact board of the type L8 and L24 are allowed to be applied and to be with drawn from a running HiPath system hot plugable 2 9 Product introduction 2 3 1 Client Information Product introduction As a client of Siemens AG you can obtain further information about this from your country specific Siemens organisation 2 3 2 Siemens Information Product introduction The market launch dates can be found in the Sales Information HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 7 of 24 Service Guideline HiPath Workpoint Clients 2 4 Delivery 2 4 1 Scope Marketing items in direct sales Germany HiPath Xpressions Compact integrated voice mail system as an option for Hicom 150 H V1 2 or HiPath 3000 HiPath Xpressions Compact V1 0 L30250 U600 A141 1 3 integrated voice mail system CU141 with 8 ports to HiPath 3300 3350 consisting of for HiPath 3350 wall model 1 x IVMP8 board 30122 Q7379 X100 for HiPath 3300 rack model 1 x IVMP8R board 30122 K7379 Z100 HiPath Xpressions Compact V1 0 L30250 U600 A131 1 3 integrated voice mail system CU131 with 8 ports to HiPath 3500 3550 consisting of for HiPath 3550 wall model 1 x IVMS8 board 30122 Q7379 X for HiPath 3500 rack model 1 x IVMS8R board 30122 K7379 Z HiPath Xpressions Compact V1
18. of 24 Service Guideline HiPath Workpoint Clients 3 3 Maintenance process 3 3 1 SW corrections Through the mailbox the ICN EN HO SE 6 development provides level 2 support for troubleshooting a service release The installation of SW updates takes place over the HiPath 3000 Manager E If there is a HiPath Xpressions Compact online in this HiPath system the IVM tab is shown in the maintenance dialog The SW update can be imported both locally and remotely over the TCP IP interface IMOD or via ISDN Mailboxes that were set up with the old software retain the greeting texts messages and system configuration If the message memory must be read out because of a board replacement this is usually done lo cally over the TCP IP interface because of the large amount of data 3 3 2 HW corrections The repair is done by replacing the appropriate HiPath Xpressions Compact board 3 3 3 New SW versions ICN EN HO mailbox analog and ISDN access Telephone 02302 667 3172 Telephone 02302 278130 Note The product support mailbox is only available to support level 2 The mailbox can be reached with both analog and digital ISDN access HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 14 of 24 Service Guideline HiPath Workpoint Clients 3 4 On site system access e Via V 24 system interface using the HiPath 3000 Manager E C service tool Access only possible with user identification and password e Via integra
19. s Product support Communication partners HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 5 of 24 Service Guideline HiPath Workpoint Clients 2 Product information 2 1 Product description Important hint The HiPath Expressions Compact boards of IVMP8 and IVMP8R are available in January February 2002 HiPath Xpressions Compact V1 0 is the new integrated system family for messaging in HiPath 3000 Version 1 2 and later for Germany Hicom 150H V1 2 SMR F Product Structure Xpressions Compact boards are available for HiPath 3350 HiPath 3550 and 3750 systems for both the wall mounting cabinet and the 19 HiPath 3300 3500 3700 housing Xpressions Compact P8 P8R integrated board in entry market segment for HiPath 3350 3300 Xpressions Compact S8 S8R integrated board in entry market segment Xpressions for HiPath 3550 3500 Compact Xpressions Compact L8 integrated board in entry market segment for HiPath 3700 3750 Xpressions Compact L24 integrated board in standard market segment for HiPath 3700 3750 Configuration Parameters Product Memory capacity Ports for messaging Xpressions Compact P8 P8R 100h 8 Xpressions Compact S8 S8R 100h 8 Xpressions Compact L8 100h 8 Xpressions Compact L24 100 h 24 HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 6 of 24 Service Guideline HiPath Workpoint Clients 2 2 Limitations dependencies The possible number of mailboxes is not
20. sk test and start of the application Standby mode after successful start up Display of the lockout switch status Off On switch is in board locked out position Off switch is in board enabled position Board error or switch is in locked Off On out position A switch can be used to block or release the board or to reset it Existing connections are not released because of the lock out but a renewed seizure is prevented For more information refer to Chapter 3 2 Start up in the HiPath Xpressions Compact installation and administration manual 3 9 2 Tools test equipment The tools and equipment for testing measuring and inspection are described in the ine General HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 17 of 24 Service Guideline HiPath Workpoint Clients 3 10 Service times The service times refer to the product models specified below but not to the terminals or the line network They illustrate the average expenditure in the first year after product introduction M3 The installation times are applied as options to HiPath 3000 and assume the basic expenditure of SBE 11 1 5h for HiPath 3000 3350 3550 or SB 362 2 5h for HiPath 3750 Product model HiPath Xpressions Compact basic configuration with 2 ports to HiPath 3300 3350 and HiPath 3500 3550 Initial installation Activity Time in hours Category Make ready time 0 120 C
21. tallation start up maintenance 3 1 Requirements placed on service personnel skills No particular skills are required Knowledge of the HiPath 3000 V1 2 system is required 3 2 Installation and start up The steps necessary for the installation and start up can be found in the HiPath Xpressions Compact Installation and Administration Manual Service personnel can access this edition at the following Intranet link http cmweb01 mch pn siemens de e_doku en index htm HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 12 of 24 Service Guideline HiPath Workpoint Clients Installation The HiPath Xpressions Compact boards are handled like other HiPath 3000 boards HiPath Xpressions Compact P8 P8R and S8 S8R boards may not be inserted or removed while the system is running the HiPath Xpressions Compact L8 and L24 boards may be removed while the system is running Attention packing protection covering Before starting up the board the packing protection covering on the HiPath Xpressions Compact board must be removed When the board is returned or sent in transport for repair this packing protection covering cardboard block must be attached again System Requirements The following requirements must be met for the installation of the HiPath Xpressions Compact e an available slot in HiPath 3700 3750 systems for one HiPath Xpressions Compact L24 not together with an SLMO24 on the same PCM bus in HiPath 3350
22. ted digital modem ISDN B channel access using HiPath 3000 Manager E C service tool Access only possible with user identification and password e Via integrated analog modem IMOD max transfer rate 9600 baud using HiPath 3000 Manager E C service tool Access only possible with user identification and password e Via IP protocol Access only possible with user identification and password Affects all HiPath Xpressions Compact boards A direct connection between the TCP IP stack and a local service PC over a cross link cable or between the TCP IP stack and the customer LAN is only allowed for service purposes in the framework of a short term connection The connection must be removed after the completion of the service routine Note The customer can also make customised changes himself herself using a PC and the HiPath 3000 Manager C service tool 3 5 Remote system access e Via integrated digital modem ISDN B channel access using HiPath 3000 Manager E service tool Access only possible with user identification and password e Via integrated analog modem IMOD max transfer rate 9600 baud using HiPath 3000 Manager E service tool Access only possible with user identification and password e Via IP protocol Access only possible with user identification and password Note The Assistant E must work together with the certified Hicom Teleservice tool HTS tool program HiPath Xpressions Compact V1 0 Issue 1 0 from 0
23. tranet Service Documentation Sales Information ICN Price List for Direct Sales sd Stan page ICN VD RAC Service Information System SIS ICN Technical information J raining Institute course hodules eg anand ordering system io Data Protection amp Information Security EN Spare Parts Shop T Foms O To HiPath Xpressions Compact V1 0 Issue 1 0 from 02 02 Page 22 of 24 Service Guideline HiPath Workpoint Clients 6 Spare parts logistics 6 1 Initial spare parts crash parts Crash part part the failure of which has serious repercussions including system shutdown Name Part number Repair code Not provided 6 2 Spare parts Name Part number Repair code HiPath Xpressions Compact P8 30122 Q7379 X100 RP HiPath Xpressions Compact P8R 30122 Q7379 Z100 RP HiPath Xpressions Compact S8 30122 Q7379 X RP HiPath Xpressions Compact S8R 30122 K7379 Z RP HiPath Xpressions Compact L8 30122 Q7380 X100 RP HiPath Xpressions Compact L24 30122 X7380 X1 RP Repair codes RP repairable NR not repairable 6 3 Spare parts supply NMW New Materials Management guidelines apply see Service Guideline General 6 4 Ordering procedure Standard ordering procedures apply see Service Guideline General 7 Data protection and information security Country specific regulations must be observed 7 1 Siemens regulations Intern
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