HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer
Contents
1. 527 regulahonS E E 528 Environmental product stewardship 529 Protecting the environment 529 529 Power CONSUMPTION 529 Toner consump 529 Paper Uses 529 Plastics 529 HP laserjet print 530 530 United Sictes dnd Puero 530 Multiple returns more than one cartridge 530 530 Shipping ENT ree 530 531 531 831 Disposal of waste equipment users in private households the European Union 532 ENWW xxii Chemical substances serren a a 532 Material Safety Data Sheet MSDS 532 For more INNO MIGNON a a 532 Declaration Of Conformity2. era 49 Pickup and feed operation 50 Mulliplefe d prevention EF 50 detection 5 vi ENWW E 53 Motor and dan contre 54 Failursdetection 55 Reverse and re pickup operation nl Hae anton 55 Side registration adjustment operation 56 detection IP aisha estas de 58 2 Removal and 59 OMM E E EE 60 Removal replacement strategy 60 60 Reguired 61 62 CS EOE Dh 63 Before performing 63 After performing Service 63 Postservice 63 LEST
3. 41 03 YZ Unexpected size envelope feeder use another tray touch PRIDUOMS 41 03 YZ Unexpected size in tray 41 05 7 Unexpected type in tray A1 XX YZ Error To continue touch 22 ALIRAN AT 61015 0 ATOM KK Can 1 6 9 19 9 47 2 Printer Calibration Failed To continue touch AG To continue turn off then on 50 WX YZ Fuser error To continue turn off then es 52 00 Error continue turn off then on EON 55 00 YY DC controller error To continue turn off then on 55 0X YY DC controller error To continue turn off then 56 00 YY Error To continue turn off then on 57 00 0Y Error To continue turn off
4. 332 332 Printing 333 ores 333 Printing File 333 333 Priming Fuser Test 333 Priming 334 Priming Men 334 Printing Registration Page 5 334 334 Printing Supplies Status 334 334 PRIMUS 335 Processing duplex job Do not grab paper until job completes 238 Processing job from tray lt X gt Do not grab paper until job completes 335 335 Processing lt X gt 335 RAM disk device failure To clear press 336 RAM disk operation failed clear press 336 ENWW ENWW RAM disk file system is full To clear press RAM disk is write protected To clear press OK RAM disk riot initialized R
5. 30 Pick p feed and delivery system 31 Pick pand feed 32 Fuser d livery block mseme e 33 Pressure roller pressure release 33 34 34 34 Cassette media size detection and cassette presence detection 34 36 40 a 41 Cassette lifi operation E a a 43 Cassette media size detection and cassette presence detection PF 43 Cassette multiple feed prevention PF 2 2 2 9 43 PF 43 sheet paper deck meen nee 44 Pick p and feed operation 45 Cassette lifi operation PD sensencon etenee i E E E n EEE Eni 47 Media size detection PD S 48 Multiple feed prevention 20 48 48
6. 394 Execute a Partial 394 Clean 395 Execute Clean Disk 395 Pred 397 Determine the installed revision of firmware 397 Perform a firmware upgrade 397 Embedded Web 397 USB storage device Preboot menu 22 22 398 USB storage device control panel menyu 2 399 4 Paris 401 Order parts by authorized service providers 402 Order parts accessories supplies 202 000 402 part numbers ET 402 Cu stomerself repair pais 402 Accessories numbers 404 Related documentation and software 405 How to use the lisis and A 406 6009 407 Base product optional trays accessories
7. neonate 326 326 ea 327 327 ENWW Internal disk device failure To clear press 327 Internal disk file operation failed 327 Internal lt 328 Internal disk is write protected 328 nternaldisk neat 328 Internal 328 Internal disk not initialized 328 329 Job not stapled due to mixed 329 load Tray lt X gt aa 329 Load Tray lt gt Type Size To use another tray press 330 loading 330 Manually feed output stack Then touch to print second side 330 Manually teed 330 Manually feed lt Type gt lt Size gt To use another tray press OK 331 Moving solenoid 331 Moving solenoid MOO 331 job te Cane 331 NON SUPPLY INSTALLED 0 22220040400 332 332 332 P rforming Paper Path Test
8. 14 Engine power is Fusercontrol 15 Low voltage power supply 022 2 2 17 High voltage power supply 18 Overcurrent overvoltage protection 2 19 20 ENWW Imageformaton process AA 21 Block T Latent image formati 23 23 Step 2 Laser beam exposure 2 2 4 23 Block Developing 24 Step 3 Developing O 24 Block 29 25 25 i 26 Step 0 FUSING E SE 26 Block 52 Drum clening 27 Step 7 Drum cleaning 27 Step 8 Drum charge 27 scannet system eiee a i 28 laser failure
9. 534 Volatility 536 536 Volatile MEMORY 536 memory 536 Hard diskdrive memory 536 827 laser safely 537 Canadian DOC regulations 937 VCCI statement Japan 537 Power cord 537 Power cord statement 537 EMG statement 538 EMC statement 538 EMI statement 538 Product 538 laser statement tor Finland 14 dived 538 GS statement Germany 539 Substances Table China na e e Ei ea 540 Restriction on Hazardous Substances statement Turkey 0 2 2 540 PEPEE AEE P E E 541 ENWW
10. 167 168 1 500sheet paper deck left side 169 Remove the left side cover 169 Door 172 Motor PD vlads 174 Remove the Motor 174 Drivers 0 176 Remove the Driver PD 176 Liftdrive assembly a 178 Remove the Lift drive assembly PD 178 2 S lv problems ENSP 181 Solve problems checklist 182 184 Preb oi menu MON 185 Current Settings 192 Tro bleshoofing 193 Determine the problem source 193 Pretroubleshooting 193 Troubleshooting 194 apnena 196
11. 63 Customer replaceable units CRU 64 Print cartridge 64 65 Tray 2 separation pickup and feed rollers 2 0 1 9 66 Transfer toler 69 70 Remove the 70 Formatter cover and formatter 71 73 rrr 74 Remove the SSM 74 Remove theencrypted IAD 76 Installing a replacement hard drive 78 78 HDD firmware Upgrade 79 Memory 80 Remove the memory DIMM 80 Install thes 81 Tray 1 pickup and feed rollers 82 Tray 1 separation 85 REC 87 88 vii viii TLOP AECESSORY COVER 88 Envelope feed accessory Overs
12. 114 Reinstall the inner connecting 116 PINTO 117 Remove tian 117 Fam FO 119 Remove tani E 119 Pickup inieter assembly 121 Remove the pickup motor assembly 22 2 2 2 121 Drum motor assembly M102 123 Removethedrum Molor 123 litermotor assembly M103 125 Remove the lifter motor 125 De controller PCA 128 Remove the DC controller 128 Reinstallation EE 129 Installing new formatter and new DC 129 ENWW 131 Remove the pickup drive assembly 131 Reinstall the pickup drive assembly 136 Fuser motor assembly M299 137 Remove the fuser motor assembly 137 a E N e 139 Remove the drum drive assembly 139 Reinstall the drum drive assembly 141
13. e 448 Main 1K 500 450 Paper pickup assembly 1 500 452 E 454 r 456 456 an 458 Envelope feed r 460 Covers envelope feeder 460 Main body 1 of 2 envelope 298 462 Main body 2 of 2 envelope feeder 464 PCA envelope feeder E SG 466 468 Stapler stacker multi bin mailbox 468 Govers MBM E Ea 468 Main body MBM a E 470 Main body MBM 470 body MBM 2 GED 472 N 474 Stacker and Stapler Stacker S and S S 476 Covers E E O 476 Main body S E 478 Main body 5 E a 480 Middle assemblies 5 and 5 67 482 Stapler Stacker middle assembly 1 of 2 5 5
14. 32 Cleaning donot 221 322 Clearing event 322 Clearing paper 322 Close stapler stacker multi bin mailbox door 322 cover ea 322 Cooling 323 Creating cleaning 323 Data received print last page press 323 Eyent log 323 rive missing 324 External device initializing 324 Face D wn Tray 324 FIM Load Error Send full FIM on lt X gt port 324 a 324 Fuser very low To continue touch 22222 2 4 325 Genuine HP 2 325 Genuine HP supply installed 325 HP Secure hard dive disabled 325 Incompatible 326 Incompatible supplies 326
15. 273 13 EA BE 274 5 treat 274 113 274 274 te 274 275 TSWANA Fuser Area Jam 275 13 WX YZ Fuser Wrap n 275 Jam below control panel 275 WXYZ Jam im Tray 1 13 2 Jam gt 13 WX YZ Jam inside envelope feeder 13 WX YZ Jam 20 00 00 Insufficient memory lt Device gt continue touch 21 00 00 Page Complex 32 06 AA 32 922500555 33 Used 22 2 2 40 00 01 USB I O buffer overflow continue touch OK 40 00 02 Embedded buffer overflow To continue touch OK 40 00 05 Embedded bad transmission To continue touch OK OO ETOR
16. 482 ENWW Stapler Stacker middle assembly 2 of 2 5 5 484 Stacker middle assembly 1 of 2 5 486 Stacker middle assembly 2 of 22 S 488 490 492 Numerical 501 Appendix Service and 0 511 Hewlett Packard limited warranty statement 512 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 514 Dota stored on the print cartridge 515 End User license Agreement 516 C stomerselfrepair warranty 519 Customer 5 520 Repack ihe i eat 521 Appendix B Product specifications 1 1 1 523 Physical specifications easier ante 524 Power consumption electrical specifications and acoustic emissions 524 Operating environment lt 979898 525 Appendix Regulatory information
17. 58 00 0Y Error To continue turn off then on 59 00 YY error To continue turn off then xiii SIA OX EMOR 301 Thing Chor 302 62 00 00 system To continue turn off then 302 65 X0 A1 Output accessory disconnected 2 303 60 80 Stapler Stacker seiersen 303 69 11 YY Error continue turn off then 305 70 00 00 Error To continue turn off then 305 79 Error continue turn off then 306 80 0X YY Embedded JetDirect 306 Card 308 92 73 46 82 73 47 309 98 00 01 Corrupt data in firmware 310 98 00 02 Corrupt data in solutions volume 22 2 2 2 310 98 00 03 Corrupt data in configuration volume 310 98 00 04 Corrupt data job data volume 310 99 00 01 Upgrade not performed file is 311 99 00 02 Upgrade not performed timeout during receive 99 00 03 Upgrade no
18. 265 Interpret control panel messages status alert messages and event code errors 266 NS E 266 266 ere errr rae 266 10 00 69 267 267 Supply memory 267 a 268 268 268 10 23 52 268 268 10 23 70 Printing Past Very LOW 269 o e 269 269 270 10XX 34 Used Supply 102086 270 10 40 Genuine HP Supplies Installed 270 41 Unsupported Supply In Use 271 7 O Printing past 271 10 YY 15 Install lt supply gt 271 lt 50 gt 272 11 00 YY Internal clock 272 272 273 273 WD DZ 273
19. 219 Tray Binmanyal Sensor test 220 220 Component 221 E 223 Block 223 223 POMS 224 PCAS 226 SOO feeder 226 1 SOO sheet teed et 227 NNR 229 DC controller PCA connectors 229 Product base connectors 231 500 sheet paper tray 232 1 500 sheet paper tray connectors 232 Duplexer connectors 233 Envelope 1 233 General iming 234 diagrams 235 Internal print quality test pages 241 Print quality roubleshooting pages 241 Clean the paper 242 Set up an cute cleaning page 242 Print 243 Con
20. 196 196 Tools for troubleshooting 199 Component CIO moses 199 eTe 199 Understand lights on the formatter 199 Engine 7 204 Engine test DURON 204 204 Prini 205 rotation 205 Paper path test automatic sensor 206 Paper path sensors test automatic 206 Manual sensor test 208 Topol 6 krcnn ienna 210 Prefeed sensor PS 102 EOS 211 Fuser delivery 5700 2 212 Duplex Sensor 213 Media width sensors 1 2 5106 108 214 Output bin full 215 Tray 1 paper present sensor 105 216 Tray 2 paper present sensor 217 Tray 2 top of stack sensor PS107 218 Tray 2 paper size switches SW102
21. 2 407 era 410 Produch DASE sporen 410 COmpone ms 412 Intermal components 1 Gt 2 412 Internal components 2 of 3 414 Internal components 3 416 Highvolage power supply 418 Cassette Tray 2 420 Cassette custom media arroi REE 422 Paper feediroller assembly 777 424 Registration assembly 426 Tray 1 MP pickup assembly 5 428 Paper delivery a nea 430 PUSS IIS Se 432 jinisi E E 434 devices 436 De feedet 436 Covers 1X500 436 1X500 438 Cassete 15500 440 POA 1500 442 1x1500 sheet paper deck 444 Covers 1500 444 Front door assembly 1x1500 446 1x500 Tof 2
22. 1 Theory of operation 1 Basic operation E E E A 2 2 GENOME INS 3 Operating SEQUENCE 7 Formater system 8 Sleep 8 SUPUT tet 8 SE 8 AT 9 tae ange dean 9 So rere err eee eT 9 MEMO 9 9 Nonvolatile memory aun 9 DIMM SIE 9 10 Ee 10 Control A A 10 Enginecontol 11 DC co troller 12 Sensors solenoids switches 13 Motors CIN 14 Failure 14 TN ONES 14 Fan motor
23. 369 Clear jams from the print cartridge top 373 Change ene 375 6 376 The Goes not pick 376 The product picks up multiple sheets of paper 376 Prevent Paper 376 Use manval print Modes N E 378 Solve image quallity problems 380 Printquality examples 380 the venues bens eee 388 ENWW Clean th paper 388 388 Solve problems 389 Solve connectivity problems 390 390 Solve network problems 390 391 Service 391 392 Restore factory set 392 Clean Disk Partial Clean functions 393 Active and repository firmware locations 393 Partial
24. is not bootable please download firmware 316 RAEN ia an ages baeseante Dea yeawig ates tate 317 lt binname gt full Remove all paper from 317 lt Supply gt low OR Supplies low 317 lt Supply gt very low OR Supplies very 318 File System device failure To clear press 318 File System file operation failure To clear press 318 File System file system is full clear press 318 File System is not initialized 319 File System is write protected 319 Accept bad sign cite 319 Bad optional tray connetton 319 Canceling oe eC or eRe 320 Canceling lt jobname gt 320 LOW 320 Cartridge Memory 320 320 Checking SHG INE 321 Checking 321 Chosen personality not available To continue touch
25. 89 D plex accessory Gr 90 Tray 2 extension 91 Remove the Tray 2 5 91 TOP 92 92 95 Remove the righttide Cover 95 Reinstall the right cover 97 covera 98 Remove the left side cover 98 100 the Halil onl Cover 100 103 Remove the 2 994 103 Front COVER 105 Remove the front 105 107 Registration assembly 107 2 109 Remove the control panel assembly 8 109 por and 111 Remove the walk up USB port and cable 111 Inner connecting PCA 2 60000002220 114 Remove the inner connecting PCA
26. Fan FNTOT a 142 Remoy tam FNTOT 142 144 Remove fan NSO 144 Environmental sensor EE EET 146 Remove the environmental sensor TH3 ccccccccccsesesesesesssssesesesssesees 146 High voliage Power Supply 148 Remove the high voltage power supply assembly 148 Reed Guide n e a ee 152 Remove feed quide assembly 2 04 152 Reinstall the feed guide assembly 154 Tray 1 155 Remove the Tray 1 lt lt 155 F edr ller assembly 157 Remove the feed roller assembly 1 1 02 0 00000 0 22 102 00000000002 157 158 Remove the laser scanner assembly 2 2 158 Paperdelivery assembly 161 Remove the paper delivery assembly 161 Reinstall the paper delivery assembly 2 2 164 1 500 sheet paper deck PD unease 165 PD 165 Rear cover sch
27. LASERJET ENTERPRISE 600 M601 M602 AND M603 SERIES PRINTER 0 Service Manual LaserJet Enterprise 600 601 602 603 5 Service Manual Copyright and License Trademark Credits 2011 Copyright Hewlett Packard ENERGY STAR and the ENERGY STAR mark Development Company L P are registered U S marks Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE988 90945 Edition 1 11 2011 Conventions used this guide TIP Tips provide helpful hints or shortcuts NOTE Notes provide important information to explain a concept or to complete a task CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product Z WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW Conventions used in this guide ENWW Table of contents
28. eceiving Upgrade Remove one print COMMIS Remove USB Replace Replace Resend external accessory firmware 2 2 Resend Restore Factory Settings ROM disk device failed To clear press ROM disk file operation failed To clear press ROM disk file system is full To clear press ROM disk is write protected To clear press ROM disk not initialized To clear press Rotating Motor Siz amp Mis Size mismatch in Staple Canridge low Stapler Stacker staple 2 2 0 44 SUP PISS SUPPLY MEMORY Teun Hers eC a Tray lt gt emp
29. figuration 243 HP embedded Jetdirect page 245 Print quality troubleshooting tools 246 Repetitive image defect 246 Conte panel MENUS sieriem e 247 Retrieve Job from USB 247 Retrieve Job from Device Memory 247 248 249 Administration MERU 250 RE POMS Sane 250 General Settings menu 250 Retrieve From USB Settings 253 General Print Settings menu 253 Default Print 255 Display Settings menu 255 Manage Supplies menu 256 Trays Men 257 Stapler Stacker Settings menu 258 Mult Bin Mailbox Settings 250 Network Settings Menu 259 Troubleshooting MEMU 263 Device Maintenance 264 ENWW xii Restore Men 264 Calibrate Cleaning 264 USB Firmware Upgrade menu 265
30. ontinue touch OK OR Used supply in use 349 Waiting tor tray 349 Windows Login Required to Use this 349 OG 350 Print event log 351 View am event ING 352 Clear am event log E a 352 353 Jam 354 Common causes of JAMS 355 Clear jams the input trays 356 Clear ame trom Tray 356 Clear jams from Tray 2 or an optional 500 sheet tray 356 Clear jams from the optional 1 500 sheet tray 357 Clear jams from the optional duplexer 359 Clear jams from the optional envelope feeder 361 Clear jams from the output areas 2 363 Clear jams from the rear output bin 363 Clear jams from the optional stacker or stapler stacker 364 Clear paper jams from the optional stacker or stapler stacker 364 Clear staple jams from the optional stapler stacker 365 Clear jams from the optional 5 bin mailbox 0 367 Clear jams
31. t performed error writing to 311 99 00 04 Upgrade not performed timeout during receive 31 99 00 05 Upgrade not performed timeout during 212 99 00 06 Upgrade not performed error reading upgrade 312 99 00 07 Upgrade not performed error reading upgrade 312 99 00 08 Upgrade not performed error reading upgrade 312 99 00 09 Upgrade canceled by user 313 99 00 10 Upgrade canceled by user 313 99 00 11 Upgrade canceled by 313 99 00 12 Upgrade not performed the file is invalid 99 00 13 Upgrade not performed the is invalid 314 99 00 14 Upgrade not performed the file is invalid 314 314 99 09 60 Unsupported 315 Unsupported 1 aa NI 315 99 09 62 Unknowndisk Ana 315 99 09 63 316 malundo E 316 99 09 65 Disk daf Error 316 99 09 66 Moadisk installed 316 99 09 67 Disk
32. ty Tray liM oiei ennai lt gt T O Type mismatch Tray Unsupported drive installed To continue touch Unsupported supply in use OR Unsupported supply installed To continue touch ORK Unsupported tray configuration 0222 Unsupported USB accessory detected Remove USB accessory Upgrade Error E e aa USB accessory USB hubs not fully supported Some operations may work properly xvii xviii USB is write protected To clear press OK 347 USE needs loo much eR 347 USB needs too much power Remove USB and Then Off then On 347 348 USB storage accessory removed Clearing any associated data 348 USB storage device failure To clear press 348 USB storage file operation failed To clear press 348 USB storage file system is full To clear press 348 Used supply installed To c
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