Home

HP Color LaserJet CP5225 Service Manual

1. ENWW Order parts by authorized service providers 257 How to use the parts lists and diagrams The figures in this chapter show the major subassemblies in the product and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of each part If a part is not listed in the table then it is not a field replacement unit FRU A CAUTION Be sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed in the description column Doing so will ensure that the part number selected is for the correct all in one model NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consist of a single circuit board or a circuit board plus other parts such as cables and sensors 258 Chapter4 Parts and diagrams ENWW Assembly locations PAPER DELIVERY ASS Y PAPER PICK UP ASS Y CASSETTE RIGHT DOOR ASS Y Assembly locations 259 ENWW External covers panels and doors Figure 4 1 External covers panels and doors ENWW 260 Chapter4 Parts and diagrams ENWW Table 4 5 External covers panels and doors 10 11 Description C
2. 161 TAY 9 TEAR COVEN p 161 BICVESM ool 161 Tray right front cover sssssssssssseeeee enne enne 163 Tray 3 front pper COVER 164 Tray 3 door intet ede dete eee cabe edd naked 164 Tray 3 night loWer COVER ee ree p o cR RR dan 166 Tray pickup assembly iiis ra ski 167 Tray lifter drive assembly ssssssseee emen 168 Tray pickup motor 169 Tray mudo 170 Solve problems checklist 172 Menu Map rm 173 Troubleshooting DrOCOSS ci ind rn Deci reeds ated eed ER e 174 Pretroubleshooting checklist nnns 174 Poweron EET 176 Tools for troubleshooting EEE EEE 177 Dagr aS apaniinsi KE 177 Block diagrams ree con rd ense te educa uo Erden e Feed 177 Plug Jack locations 2 22 10 Redes S ene dep d Madden diana de 179 Location of connectors ssssssssssesee eene 180 DC controller connections escris 180 Product connections inocente en tege Ee eger aded 182 Locations of major components ssssssss eene 189 General timing charts ir dne
3. 69 Customer self repair CSR components 69 Print cartridges nennen nennen ener nene nnns 69 Ton r collection uhit D eie p dno 72 Memory DIMM 74 Product memory 3 errat rr E Rn b 74 Install memory and font DIMMS ssessm 74 Enable memory oeer nienie 78 Check DIMM installation 78 ts 79 Pickup roller Tray 1 escerai a 80 Separation pad Tray 1 diee dee ede ieee 81 Separation roller assembly Tray 2 sss 82 Pick p roller Iray 2 cie otra ete trt rr pr Rer ret enr 84 Pickup roller separation roller and feed roller Tray 3 85 Secondary transfer roller brittle teen e cette Dd nc tueur DER 86 Intermediate transfer belt ITB mnn 87 External panels covers and doors sss nenne nemen enne enne ns 89 Identification and location meme 89 Right front cover and control panel assembly 90 Ez Top 92 REA COVO EE EN 93
4. 60 Chapter 1 Theory of operation ENWW Paper feeder paper pickup and feed The pickup and feed operation picks up one sheet of print media in the paper feeder cassette and feeds it to the product Figure 1 48 Paper feeder electrical components L SW1 Table 1 8 Paper feeder electrical components Component type Abbreviation Description Motor M1 PF pickup motor M2 PF lifter motor Solenoid 5101 PF pickup solenoid Photointerruptor sensor SR1 PF paper feed sensor SR2 PF paper stack surface sensor SR3 PF cassette paper presence sensor Switch SW1 PF door open switch SW2 PF cassette paper end plate position switch SW3 PF cassette paper width switch Paper feeder cassette lift operation The cassette lift up operation keeps the surface of the paper stack at the pickup position whenever the following occurs e Product is turned on e Cassette is inserted e Stack surface in the cassette lowers ENWW Paper feeder 61 The operational sequence of the cassette lift up is as follows 1 The PF lifter motor rotates to raise the lifter 2 When the PF paper stack surface sensor detects the surface of the paper stack the PF lifter motor stops 3 The lifter motor rotates again when the PF paper stack surface detects that the paper surface is lowered during a print operation The paper feeder controller PCA determines a PF lifter motor failure
5. ned idee 196 General circuit diagram sse eene mnes 197 HP TOOIDOKE A 200 Open HP ToolbOXEX niinen ionia 200 E EEE EEE ET TETEE AS EE E E A 201 Event 109 ucno 201 vii Set up Status Alerts 202 Set up E mail Alerts sess 202 Prod ct nformoaltlon een 202 Set passWOId ose RR ERR RR A ERE TA 202 tese tutta iun eene 203 System Settings sette PR p m RPM 204 Device Information essssssssssesseeneem 204 Paper Setup x i d orti ehe eed 205 Print Quality oet ED dE 206 Print Density err ee bte oreet ede et 206 Paper Types ome weed 206 Extended Print Modes sss He 206 System Setup 4 ei labe etit eed uu ee cob lo ot iu eS Doce 206 Save Restore Settings iaaa aaan 206 Product Security 2 2 I ee head eue 207 Print Settings secs dte ibm ib eo dettes 207 tud pi iet fm B t eds 207 PCLS e eee i E e e us 207 er tem bu inte diiit te tete E E eene 207 Network Settings ua 5 ect Ete epi atti eet 207 Shop for Suppl s gur ioo ne m gw cee tatit xe tta teens 207 Other LInks 2 o ie bar tre RI e DER lue 207 Internal print quality test pages
6. 9 Distance between defects Product components that cause the defect 35 mm Print cartridge primary charging roller 42 mm Print cartridge developer roller 50 mm Print engine primary transfer roller 60 mm Print engine secondary transfer roller 76 mm Fuser fuser film 79 mm Fuser pressure roller 94 mm Print cartridge OPC Calibrate the product If you experience any print quality problems calibrate the product Calibrate the product using HP ToolboxFX 1 Open HP ToolboxFX See Open HP ToolboxFX on page 200 Click the Device Settings folder and then click the Print Quality page 2 3 Inthe area for Color Calibration select the Calibrate Now check box 4 Click Apply to calibrate the product immediately 210 Chapter3 Solve problems ENWW Calibrate the product from the control panel A E a On the control panel press the OK button Use the arrow buttons to select the System Setup menu and then press the OK button Use the arrow buttons to select the Print Quality menu and then press the OK button Use the arrow buttons to select the Color Calibration menu and then press the OK button Use the arrow buttons to select the Calibrate Now option and then press the OK button to calibrate the product Control panel menus Use the menus e qe or gm Press the OK button to open the menus Press the left arrow or right arrow button to navigate
7. mener 208 Use HP ToolboxFX to troubleshoot print quality problems 208 Configuration page 209 Print quality troubleshooting tools sssenn mene 209 Repetitive image defect ruler ene 209 Calibrate the product eene 210 G ntrol panelimenus dece rre aere ei etui ellen decet e Acces 211 Usetheimenls i tete cime ttes ote aceto eue uode oA nud 211 Reports menu teenie ce D e eue sui ui qoe Lee b Ea EpL 211 System Setup mend 4 5 edet ets e ntis 213 SeNi Ce MOM retire HERE 216 Network Configuration menu sss eene rne 217 Interpret control panel and status alert messages 218 Event log messages nomea or RE PRORA RC Ra 229 Printaneventlog seeded detention 229 Event109 messages netu b e e t e retibus 229 i Id lud 230 COMMON CAUSES of AMS poe itr e ei Du test lite pH qoibus 230 Jaml catilons s oot ete menie E At pcm M 231 Change Jam Recovery setting sssssssssssseeeneeeeen eene 231 Clear jams in the right door eee teen etti ei ha rr 232 viii ENWW Clear jams in the output bin area ooo eee eee teeter enne enne nnn 235 Clear 1 2 rati er a DRE ue ante e bert aman get apex ane det ah 235
8. 19 0 A01 NR RS Y 264 Chapter4 Parts and diagrams ENWW ENWW Table 4 7 Internal components 1 of 6 11 15 16 17 18 19 21 23 24 25 30 32 34 Description Stopper inner door 1 Stopper inner door 2 Spring grounding Mount cover arm front Arm front cover 1 Mount inner door toggle Arm front cover 2 Mount stopper arm Spring compression Hinge front cover left Hinge front cover center Hinge front cover right Microswitch Fan fuser Spring leaf grounding Part number RC2 6719 000CN RC2 6736 000CN RC2 7209 000CN RC2 6735 000CN RC2 6732 000CN RC2 6717 000CN RC2 6733 000CN RC2 6745 000CN RU6 2721 000CN RC2 6713 000CN RC2 6738 000CN RC2 6715 000CN WC4 5251 000CN RK2 2728 000CN RC2 7092 000CN Internal components 1 of 6 265 Internal components 2 of 6 Figure 4 4 Internal components 2 of 6 Paper delivery assembly Sar A n 91099 og a0 A01 Yr Ve A01 jJ 3 J131A J522BD J553BD Ns 9 J526BL Paper pickup assembly Cassette 266 Chapter4 Parts and diagrams ENWW ENWW Table 4 8 Internal components 2 of 6 10 11 12 13 14 15 16 17 18 Description Drive assembly duplex reverse duplex model only Drive assembly simplex model Fuser assembly 110V included in service kit Fuser assembly 220V included in service kit Fuser drive assembly F
9. Item Description 1 High voltage power supply imaging developing PCA 2 High voltage power supply 1st transfer PCA 3 Driver PCA 4 DC controller PCA 5 High voltage power supply 2nd transfer PCA 6 ITB waste toner detection PCAs 184 Chapter 3 Solve problems Figure 3 8 Product connections 4 of 6 J554 Description Registration sensor assembly 2 Cassette pickup drive unit ENWW Tools for troubleshooting 185 Figure 3 9 Product connections 5 of 6 SS J708 J524 Item Description 1 Fuser 2 24V interlock switch 3 Fuser fan 4 Power supply fan 186 Chapter 3 Solve problems ENWW Figure 3 10 Product connections 6 of 6 Item Description 1 Right door assembly 2 ITB rear guide 3 ITB front guide ENWW Tools for troubleshooting 187 Figure 3 11 Paper feeder connections PF controller PCB J734 705 Item Description 1 Paper feeder lifter drive assembly 2 Paper feeder PCA 3 Paper feeder paper pickup assembly 188 Chapter3 Solve problems ENWW Locations of major components Figure 3 12 External component locations Item Description Item Description 1 Right rear cover 6 Top cover 2 Right door assembly 7 Left cover 3 Right front cover 8 DIMM cover 4 Front door assembly 9 Rear cover 5 Cassette Tray 2 10 Toner
10. ius Bpow ejesseo Jd oeis Jd Josuos dd ENWW Tools for troubleshooting 199 HP ToolboxFX amp NOTE This information is provided for reference The HP Toolbox FX software is not installed with the product by default Open HP ToolboxFX Open HP ToolboxFX in one of these ways e Inthe Windows system tray double click the HP ToolboxFX icon iz e the Windows Start menu click Programs or All Programs in Windows XP and Vista click HP click HP Color LaserJet CP5220 Series and then click HP ToolboxFX HP ToolboxFX contains the following folders e Status see Status on page 201 e Alerts see Alerts on page 202 e Product information see Product information on page 202 e Help see Help on page 203 e System Settings see System Settings on page 204 e Print Settings see Print Settings on page 207 e Network Settings network models only see Network Settings on page 207 200 Chapter 3 Solve problems ENWW Status Event log ENWW The Status folder contains links to the following main pages Device status This page indicates product conditions such as a jam or an empty tray After you correct a problem click Refresh status to update the product status Supplies status View details such as the approximate percent of toner remaining in the print cartridge and the approximate number of pages that have been printed with the current print cart
11. 251 Product updates ec e eterne eR ng rai 252 4 Parts and diagrams ENWW Order parts by authorized service providers 254 Order parts accessories and supplies 254 Related documentation and software ssssssssssssssssssssese eene 254 Supplies part numbers nn nn nnne 255 Customer self repair Darts rrr repr nee ER EIN RIEN I eee ES EUEE ER EY RE 255 Accessorles part Numbers nex Can dg X an dd ede nato dn ded 257 How to use the parts lists and diagrams ssssssssseneee eene nemen nnns 258 Assembly ERES m 259 External covers panels and doors 260 Right door assembly usunne gae e e ERROR 262 Internal components 1 Of 6 o sace dena dag 264 Internal components 2 of 266 intemal components 3 Of 6 e eee ea 268 Internal components 4 of 6 270 Internal components of 6 odio ree bee eaten ag
12. You can replace a print cartridge when the print quality is no longer acceptable The control panel message also indicates the color of the cartridge that has reached the end of its estimated useful life for cartridges that are not used Replacement instructions are provided on the label on the print cartridge A CAUTION Iftoner gets on clothing wipe it off with a dry cloth and wash the clothes in cold water Hot water sets toner into fabric amp NOTE Information about recycling used print cartridges is on the print cartridge box Replace print cartridges 1 Open the front door Make sure that the door is completely open 2 Grasp the handle of the used print cartridge and pull out to remove ENWW Removal and replacement procedures 69 3 Store the used print cartridge in a protective bag Information about recycling used print cartridges is on the print cartridge box 4 Remove the new print cartridge from its protective bag NOTE careful not to damage the memory tag on the print cartridge 5 Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge Les 70 Chapter 2 Removal and replacement ENWW ENWW 6 Remove the orange protective cover from the print cartridge Place the protective cover on the used print cartridge to protect it during shipping A CAUTION Avoid prolonged exposure to light CAUTION Do
13. Component type Abbreviation Name Switch SW1 Power switch SW2 24V interlock switch SW3 5V interlock switch 1 SW4 5V interlock switch 2 SW5 Primary transfer disengagement switch SW6 Toner collection unit switch SW7 Cassette media end guide position switch SW8 Cassette media width guide position switch Solenoid SL1 Cassette pickup solenoid SL2 Tray 1 pickup solenoid SL3 Duplex reverse solenoid 1 duplex models only SL5 Primary transfer disengagement solenoid SL7 Duplex reverse solenoid 2 duplex models only Fan FM1 Power supply fan FM2 Fuser fan Photointerrupter sensor PS1 Cassette paper presence sensor PS2 Tray 1 paper presence sensor PS3 Last paper sensor PS4 Cassette paper stack surface sensor PS5 Top of page TOP sensor PS6 Fuser delivery sensor PS7 Loop sensor 1 PS8 Loop sensor 2 PS9 Fuser pressure release sensor PS10 Output bin full sensor PS11 Developing disengagement sensor PS12 Black drum home position sensor PS13 YMC drum home position sensor PS14 Front door sensor PS15 Right door sensor ENWW Engine control system 9 Table 1 2 Electrical components continued Component type Abbreviation Name Motor M1 ITB Motor M2 Drum motor M3 Developing motor M4 Fuser motor M5 Pickup motor M6 Developing disengagement motor M9 Cassette lifter motor M10 Scanner motor 10 Chapter 1 Theory of operation ENWW Motors ENWW The product has eight motors for paper feed and image formation The DC controller
14. b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred End User License Agreement 309 Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software excep
15. 3 The ITB engages with or disengages from the photosensitive drum depending on the movement of the primary transfer rollers The DC controller determines an abnormal primary transfer roller disengagement mechanism and notifies the formatter when it does not detect a specified signal from the primary transfer disengagement switch even though the primary transfer disengagement solenoid is driven ITB unit presence detection The DC controller detects the ITB unit presence by monitoring the primary transfer disengagement switch The DC controller drives the primary transfer disengagement solenoid for specified times during the initial rotation period of the following e The product is turned on e The product exits Sleep mode e The door is closed The DC controller determines an ITB unit absence and notifies the formatter when it does not detect a specified signal from the primary transfer disengagement switch ITB cleaning mechanism The cleaning blade in the ITB cleaner scrapes the residual toner off the ITB surface The ITB motor drives the residual toner feed screw and the screw deposits the residual toner in the toner collection unit The DC controller detects whether the toner collection unit is full by monitoring the ITB residual toner full sensor When the DC controller determines the toner collection unit is full it notifies the formatter ENWW Image formation system 39 The DC controller also detects the presence of the toner c
16. Paper pickup assembly on page 279 Plate arm reinforcement RC2 9649 000CN Internal components 4 of 6 on page 271 Plate box pillar RC2 6673 000CN Internal components 6 of 6 on page 275 Plate right door link fixed front RL1 2281 000CN Internal components 3 of 6 on page 269 Plate right door link fixed rear RL1 2282 000CN Internal components 3 of 6 on page 269 Plate right door link front RC2 7272 000CN Internal components 3 of 6 on page 269 Plate right door link rear RC2 7273 000CN Internal components 3 of 6 on page 269 Power switch PCA RM1 6761 000CN PCAs on page 283 Primary transfer high voltage PCA RM1 6801 000CN PCAs on page 283 Rail door link front lower RC2 6634 000CN Internal components 3 of 6 on page 269 Rail door link rear lower RC2 6635 000CN Internal components 3 of 6 on page 269 Registration sensor assembly RM1 6002 000CN Internal components 2 of 6 on page 267 Right door assembly paper feeder RM1 6946 000CN Paper feeder external components on page 285 Right door assembly duplex model RM1 6104 000CN Right door assembly on page 263 Right door assembly simplex model RM1 6139 000CN Right door assembly on page 263 Roller feed paper feeder included in service kit CE710 69008 Paper feeder internal compone
17. Scratches are present on the circumference of the photosensitive drum Replace the print cartridge of the color that matches the defect Scratches are present on the circumference of the fuser roller Replace the fuser See Fuser on page 79 Scratches are present on the circumference of the ITB The ITB drive roller is deformed or has deteriorated The ITB cleaning mechanism is malfunctioning Replace the ITB See Intermediate transfer belt ITB on page 87 ENWW Solve image quality problems 241 Problem Cause Solution Vertical white lines appear in a particular color The laser beam window is dirty Use the Cleaning Mode option in the Service menu to process the cleaning page If this does not solve the problem use the Cleaning mode 2 option in the Secondary service menu to move the print cartridges to the engaged position so that you can access the glass strip on the bottom ofthe laser scanner for cleaning Scratches are present on the circumference of the developing cylinder or photosensitive drum White scratch down the page could mean the scanner glass needs to be cleaned Remove the affected print cartridge and re install The PGCs will clean the glass If the problem persists replace the affected print cartridge The laser scanner unit mirror is dirty Replace the laser scanner assembly See Laser scanner assembly on page 105
18. e Declaration of conformity e Safety statements ENWW FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e X Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Gf NOTE changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 318 Appendix C Regulatory information ENWW Declarati
19. in 2 Sequence of operation 3 Normal sequence of operation 3 Formatter control System z uat e tere sa tne eee toot bue iba diat 5 Sleep Mode 5 OUT OUT E 5 CPO 6 MEMO Rc ibruk banke kanal 6 nis C 6 Nonvolatil memory i vris n rdc AE ERR en e E 6 EW 6 PML eek geek 6 Control panels 6 Engine corntrol System iiti e orate Ene Se lates 7 DC EEE aai 8 MO a 11 FANS c 13 Fuser control ereut m 14 Fuser temperature control sssssssssss RH 15 Fuser protective function sssssss RH 16 Fuser failure detection 17 Low voltage power supply 18 Overcurrent overvoltage protection 20 High voltage power supply enne 21 Laser scanner system sssssssssssseseee eene enne nn erret nennen nenne nnns 23 Lase
20. Clear jams in Tray AERE 237 Clear jams the optional 500 sheet paper and heavy media tray Tray 3 238 Clear jams in the lower right door Tray 3 239 Solve image quality problems AANEEN nennen nnne nennen nene 240 Image defects table sssssssssssssseseeeeeeenne nennen 240 Clean the product REY Ed be 246 Solve performance problems ete desi aane 247 Solve connectivity problems sii i e one bote rie ttn Ea Fee epe e eap tee e tg eh Ret 248 Solve direct connect problems 248 Solve network problems 248 Service mode functions ier ton t bai deat van d ie 249 Secondary service MENU 249 Open the secondary service menu ssssssee emm 249 Secondary service menu structure ssessssssssseeee emm 249 Product resets tei eie aie D Rel E Pel bae de Be RETO er S 250 Restore the factory set defaults 250 Engine test page eec aed baner ERE e EC HERE banan 250 COND TESE EE 250 initialization nem enne 251 Super initialization
21. Eua 272 Internal components 6 Of 6 die cdi a 274 cr 276 Paper pickup assemlbly a 278 Paper delivery assembly 222 ccrta ead dta dte uiae Ce YR ERE dv Do 280 Printed circuit assemblies rn nn ran nere nnn ensi snnt 282 Paper feeder external components ssssssssssssssssssssses eene rennen nsn 284 Paper feeder internal components 286 Paper feeder PGA E 288 Alphabetical parts ISL 2 1 tirs deste E dedu e URDU e ERE MUR RR PERO RR 290 Numerical og Ta SS 297 Appendix A Service and support Hewlett Packard limited warranty statement ssssssssssssseeene eene nnns 306 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 307 HP Color LaserJet Fuser Kit Limited Warranty Statement 308 End User License Agreement 309 Customer self repair warranty service sssssssssssessseeeeee eene nnne enn 311 SUPPONI assesi 312 Appendix B Product specifications Physical Specifications iiit a Seide e Epub aset p
22. Remove the rear COVOr 93 Toner collection unit access door ssssse emen 93 Toleto 95 H M 96 Remove the top cover eene 96 Frontdoor assembly ettet E 98 vi Right door assembly ie ene e de ERR eatin 102 Intermal assemblies iet ate REM REA ERN 104 Laser scanner assembly nennen 105 Remove the laser scanner assembly 105 Cassette pickup drive assembly 108 Remove the cassette pickup drive assembly 108 Registration sensor assembly 112 Remove the registration sensor assembly 112 Lifter drive assembly c irre reete IEEE Ee HH REPRE 115 Remove the lifter drive assembly 115 ITB front guide assembly emen 117 ITB re r g ide assembly i eter Maa eed 119 Residual toner full sensor 120 Remove the residual toner full sensor 121 Eorimatter CASE ies ee teet ete tnter tdi e ut narr
23. Right rear cover See Right rear cover on page 95 e Leftcover See Left cover on page 92 e Rear cover See Rear cover on page 93 e cover See Top cover on page 96 e Toner collection unit See Toner collection unit on page 72 e Toner collection unit access door See Toner collection unit access door on page 93 e Toner cover See the first step of Residual toner full sensor on page 120 Remove the fuser motor Disconnect one connector callout 1 remove four screws callout 2 and then remove the motor callout 3 Figure 2 78 Remove the fuser motor 136 Chapter 2 Removal and replacement ENWW Developing disengagement motor Before proceeding remove the following components e X Right rear cover See Right rear cover on page 95 e Rear cover See Rear cover on page 93 e controller PCA See DC controller PCA on page 146 e Driver PCA See Driver PCA on page 157 Remove the developing disengagement motor 1 Remove the DC controller and the DC controller support by releasing the cables from the guides and then removing six screws callout 1 ENWW Removal and replacement procedures 137 2 Disconnect one connector callout 1 remove two screws callout 2 and then remove the motor callout 3 ment motor 2 of 2 Figure 2 80 Remove the developing disengage ty 138 Chapter 2 Removal and replacement ENWW Power supply fan Before proceeding remove the foll
24. e 59 71 Cyan developer motor startup error e 59 72 Magenta developer motor startup error e 59 73 Yellow developer motor startup error e 59 80 Black developer motor rotation error e 59 81 Cyan developer motor rotation error e 59 82 Magenta developer motor rotation error e 59 83 Yellow developer motor rotation error 1 Reconnect the connector 4514 on the developing motor and the connector J81 on the DC controller PCA 2 the developing motor drive test in the actuator drive mode to verify that the developing motor is functioning correctly If it is not functioning correctly replace the developing motor unit 59 X Error Turn off then on ITB motor start error or rotation error e 59 9 ITB motor start error e 59 A0 ITB motor rotation error 1 Reconnect the connector J517 on the ITB motor and the connector J81 on the DC controller PCA 2 Runthe ITB motor drive test in the actuator drive mode to verify that the ITB motor is functioning correctly If it is not functioning correctly replace the ITB motor unit Color in wrong position A print cartridge is installed in the incorrect slot Be sure that each print cartridge is in the correct slot From front to back the print cartridges are installed in this order black cyan magenta yellow Supply Very Low Device error Press OK The System Setup menu item At Very Low is set to Continue An int
25. ssssssssssseeeeneene nenne 39 EB cleaning mechanism accen de vetat mega agai hate 39 ze ceteros ubica DR tute MR LE da 40 Color misregistration control areco eene 40 Environment change control emen 41 Image stabilization control ssesseeeem emm 41 Image density control DMAX 42 Image halftone control DHALF 42 Pickup feed and delivery system nn nn nennen eene enne n nnne 43 Photo Sensors iiit ttt a Rb mte ned 44 Motors and Solenoids tee n tpa i a eR TR ERR LR a 45 Pickup and feed block a enl bete abor ettet hr dede in 45 Cassette PICKUP s deett et aa dete seem de Woe tas 45 Cassette multiple feed prevention rennene 46 Tray 1 MP tray paper pickup einen netten E beate 47 Tray 1 MP tray last paper detection 48 i o ei E 49 Skew feed prev ntior 50 Feed speed control 51 Fusing and delivery block 2 a elena eee ed e 52 Loop conttols e
26. Figure 2 57 Remove the ITB front guide assembly 2 of 4 3 Disconnect one connector callout 1 and then release the cables callout 3 from the cable clamp callout 2 Figure 2 58 Remove the ITB front guide assembly 3 of 4 7 118 Chapter 2 Removal and replacement ENWW 4 Release one tab callout 1 and then slide the ITB front guide assembly callout 2 in the direction that the arrow indicates to remove it Figure 2 59 Remove the ITB front guide assembly 4 of 4 ITB rear guide assembly Before proceeding remove the following components e See Intermediate transfer belt ITB on page 87 e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Leftcover See Left cover on page 92 e Top cover See Top cover on page 96 ENWW Removal and replacement procedures 119 Disconnect one connector callout 1 release one tab callout 2 and then slide the ITB rear guide unit callout 3 in the direction that the arrow indicates to remove it Figure 2 60 Remove the ITB rear guide assembly Residual toner full sensor Before proceeding remove the following components e X Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Rear cover See Rear cover on page 93 e Right rear cover See Right rear cover on page 95 e Left cover See Left cover on page 92 e Top cover S
27. HP COLOR LASERJET CP5220 SERIES PRINTER Service Manual HP Color LaserJet CP5220 Series Printer Service Manual Copyright and License 2009 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE710 90910 Edition 1 9 2009 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Corel is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group ENERGY STAR and the ENERGY STAR mark are registered U S marks Table of contents 1 Theory of operation 2 Major product Systems cc 2 Product block diagram seisis rssi naaa
28. Internal components 3 of 6 on page 269 Imaging high voltage PCA RM1 6800 000CN PCAs on page 283 ITB assembly included in the service kit CE710 69003 Internal components 4 of 6 on page 271 Label cassette number RC2 9363 000CN Paper feeder internal components on page 287 Laser scanner assembly RM1 6122 000CN Internal components 4 of 6 on page 271 Lifter drive assembly paper feeder RM1 3819 000CN Paper feeder internal components on page 287 Lifter plate assembly Tray 1 RM1 6043 000CN Right door assembly on page 263 Link ITB coupling release RC2 6823 000CN Internal components 3 of 6 on page 269 Link right door 2 front Link right door 2 rear RC2 7233 000CN RC2 7236 000CN Internal components 3 of 6 on page 269 Internal components 3 of 6 on page 269 Link right door lower paper feeder RC2 9327 000CN Paper feeder external components on page 285 Link right door upper paper feeder RC2 9335 000CN Paper feeder external components on page 285 Lock door link right RC2 7234 000CN Internal components 3 of 6 on page 269 Low voltage power supply PCA 110V Low voltage power supply PCA 220V RM1 6755 000CN RM1 6756 000CN PCAs on page 283 PCAs on page 283 Microswitch WC4 5251 000CN Internal components 1 of 6 on page 265
29. Pickup motor TOP sensor So O Registration shutter Registration roller a 50 Chapter 1 Theory of operation ENWW Skew feed prevention The printer corrects the skew feed without decreasing the throughput 1 The leading edge of paper strikes the registration shutter and aligns 2 Asthe feed rollers keep pushing the paper the paper gets warped against the registration shutter 3 The stiffness of paper pushes up the registration shutter and the realigned paper passes through straightened Figure 1 39 Skew feed prevention Registration shutter Registration shutter LN Paper O _ c ENWW Pickup feed and delivery system 51 Feed speed control The product adjusts the feed speed to obtain the best print quality depending on the type of print media The product prints at the speed corresponding to the print mode specified by the formatter Print mode Feed speed Print mode Feed speed Normal Full Photo media 1 Half Heavy media 1 Full Photo media 2 Half Heavy media 2 Half Photo media 3 Half Heavy media 3 Half Envelope Full Light media 1 Full OHT Half Glossy media 1 Half Label Half Glossy media 2 Half Rough Full Glossy media 3 Half Normal gloss Full Glossy film Half Fusing and delivery block The fusing and delivery block fuses the toner image onto the print media and delivers the printed page to the outpu
30. Problem o m 3 2 Cause Solution Image in a particular color does not print in the correct color Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product Clean each contact of the color that produces the missing color If the problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts The print cartridge primary charging roller developing roller or photosensitive drum is defective Replace the print cartridge of the color that matches the defect The high voltage power supply lower is defective no primary charging bias or developing bias output Replace the high voltage power supply lower See Imaging developing high voltage power supply on page 152 The laser scanner unit is defective Replace the laser scanner assembly See Laser scanner assembly on page 105 Dropouts appear The secondary transfer roller is deformed or has deteriorated Replace the secondary transfer roller See Secondary transfer roller on page 86 on The primary charging roller developing roller or photosensitive drum is deformed or has deteriorated Replace the print cartridge of the color that matches the defect The fuser roller is deformed or has deteriorated Replace the fuser The high voltage power supply T PCA is defective no tr
31. Switch bottom paper feeder Paper feeder internal components on page 287 WC4 5251 000CN Microswitch Internal components 1 of 6 on page 265 WG8 5696 000CN Sensor right door Internal components 3 of 6 on page 269 Numerical parts list 303 304 Chapter4 Parts and diagrams ENWW A Service and support e Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement e HP Color LaserJet Fuser Kit Limited Warranty Statement e End User License Agreement e Customer self repair warranty service e Customer support ENWW 305 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP5220 Series printers One year limited warranty HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and u
32. Tools for troubleshooting 203 System Settings The System Settings folder contains links to the following main pages Device Information View information such as the product description and a contact person Paper Setup Configure trays or change the product paper handling settings such as default paper size and default paper type Print Quality Change the print quality settings Print Density Change the print density settings such as contrast highlights midtones and shadows Paper Types Change the mode settings for each media type such as letterhead prepunched or glossy paper Extended Print Modes Change the product fuser mode settings to enhance print quality System Setup Change the system settings such as jam recovery and auto continue Change the low cartridge setting which sets the toner level that causes a low toner alert Save Restore Settings Save the current settings for the product to a file on your computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time Product Security Set a password to protect the product settings Once a password is set users will be prompted to enter the password before being allowed to change product settings Setting the password on this page also sets the embedded Web server password Device Information This page stores data about the product for future reference The information that you type in th
33. Vertical white lines appear in all colors Horizontal scratches on the fuser roller Replace the fuser See Fuser on page 79 Scratches are present on the circumference of the ITB White scratch down the page could mean the scanner glass needs to be cleaned Remove the affected print cartridge and re install The PGCs will clean the glass Replace the ITB See Intermediate transfer belt ITB on page 87 Horizontal lines appear on the page Repetitive horizontal lines appear Use the repetitive defects ruler to identify the dirty roller Clean the roller If the roller cannot be cleaned replace the fuser See Fuser on page 79 Horizontal scratches are present on the photosensitive drum Replace the print cartridge of the color that matches the defect Horizontal scratches are present on the fuser roller Replace the fuser See Fuser on page 79 A horizontal white line appears on the page Repetitive horizontal white lines appear Use the repetitive defects ruler to identify the dirty roller Clean the roller If the roller cannot be cleaned replace the roller Horizontal scratches are present on the photosensitive drum Replace the print cartridge of the color that matches the defect Scratches are present on the circumference of the ITB Replace the ITB See Intermediate transfer belt ITB on page 87 242 Chapter3 Solve problems ENWW
34. ensure that the assembly does not separate from the toner auger This can spill toner in the product To reduce the risk of such an incident pull the assembly in the direction indicated by the arrow ENWW Removal and replacement procedures 131 ITB motor Before proceeding remove the following components e Rear cover See Rear cover on page 93 e _ Right rear cover See Right rear cover on page 95 e Toner collection unit See Toner collection unit on page 72 e Toner collection unit access door See Toner collection unit access door on page 93 Remove the ITB motor 1 Remove the DC controller and the DC controller support by releasing the cables from the guides and then removing six screws callout 1 Figure 2 74 Remove the ITB motor 1 of 2 lt a 132 Chapter2 Removal and replacement ENWW 2 Disconnect one connector callout 1 remove four screws callout 2 and then remove the motor callout 3 Figure 2 75 Remove the ITB motor 2 of 2 ES I 4 ENWW Removal and replacement procedures 133 Drum motor Before proceeding remove the following components e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Right rear cover See Right rear cover on page 95 e Left cover See Left cover on page 92 e Rear cover See Rear cover on page 93 e Top cover See Top cover on page 96 e Toner collectio
35. from the cable guides callout 2 on the top and right sides of the DC controller PCA Figure 2 90 Remove the DC controller PCA 2 of 3 3 Remove four screws callout 1 and then remove the DC controller callout 2 Figure 2 91 Remove the DC controller PCA 3 of 3 ENWW Removal and replacement procedures 147 Low voltage power supply Before proceeding remove the following components e Left cover See Left cover on page 92 Remove the low voltage power supply CAUTION ESD sensitive part CAUTION Unplug the power cord from the product before proceeding 1 Remove Tray 2 and open the front door 148 Chapter 2 Removal and replacement ENWW 2 Disconnect one connector callout 1 disconnect seven connectors callout 2 and then remove three screws callout 3 that have a triangular icon next to them Figure 2 92 Remove the low voltage power supply 1 of 3 de La A WARNING When disassembling the low voltage power supply unit callout 1 do not touch the electric element callout 2 as shown Be sure to hold the bottom side of the low voltage power supply unit ENWW Removal and replacement procedures 149 3 Pull the low voltage power supply unit callout 1 forward and then release the cables callout 3 from the front cable clamp callout 2 WARNING Do not use the power supply electic element callout 1 as a handle to pull out the power supply
36. is displayed you must clear the error first Power On Calibration Select how soon the product should calibrate after you turn it on The default setting is the 15 minutes option Adjust Alignment Print Test Page Print Test Page Print a test page that tests product print alignment Adjust Tray X Adjust Tray X Adjust the alignment of the specified tray PowerSave Time Sleep Delay Off Sets how long the product remains idle before it enters PowerSave mode The 1 minute product automatically exits PowerSave mode when you send a print job or press 15 minutes a control panel button 30 minutes The default setting is the 15 minutes option 1 hour 2 hours Auto Off Delay Never Select one of the time period options to set the amount of inactive time the 1 hour product will wait before shutting off as a way to conserve energy 2 hours Select the Never option to prevent the 4 hours product from shutting off after a given amount of time This is the default setting 8 hours 24 hours 214 Chapter3 Solve problems ENWW Menu item Sub menu item Sub menu item Description At Very Low Black Cartridge Stop Stop If the product determines that the black cartridge has reached the Prompt estimated end of life it stops printing The supply may still be able to produce Continue acceptable print quality To continue printing either replace the supply or reconfigure the product settings Prompt If the product determines t
37. left paper feeder Cover handle lower paper feeder Link right door upper paper feeder Right door assembly paper feeder Cover right lower assembly paper feeder Cover upper front assembly paper feeder Part number Qty RC2 9303 000CN 1 RC2 9320 000CN 1 RC2 9327 000CN 1 RC2 9330 000CN 1 RC2 9331 000CN 1 RC2 9332 000CN 2 RC2 9335 000CN 1 RM1 6946 000CN 1 RM1 6948 000CN 1 RM1 6949 000CN 1 Paper feeder external components 285 Paper feeder internal components Figure 4 14 Paper feeder internal components A26 A27 J733LA J733LB J2002 J2004 exit nl an Y A29 M 0704 0702 J734DB J701D J705 J703D J2001 J734DA 6 i vi A07 A04 7 x ri A04 A01 Su M1 A02 J704 SW1 zt J705 e Aq A06 286 Chapter4 Parts and diagrams ENWW ENWW Table 4 18 Paper feeder internal components Description Switch bottom paper feeder Motor pickup paper feeder Lifter drive assembly paper feeder Cassette paper feeder Paper pickup assembly paper feeder Paper feeder driver PCA Roller pickup paper feeder included in service kit Roller feed paper feeder included in service kit Label cassette number Part number Qty WC2 5512 000CN 1 RK2 1331 000CN 1 RM1 3819 000CN 1 RM1 6942 000CN 1 RM1 6944 000CN 1 RM1 6987 000CN 1 CE710 69008 1 CE710 69008 2 RC2 9363 000CN 1 Paper feeder in
38. 1 Theory of operation ENWW Fuser temperature control The fuser temperature control maintains the fuser heater at its targeted temperature The fuser main heater and sub heater control the temperature of the fuser sleeve The DC controller monitors the main thermistor and the sleeve thermistor The DC controller controls the FUSER MAIN HEATER CONTROL FSRD1 and the FUSER SUB HEATER CONTROL FSRD2 signals according to the detected temperature The fuser heater control circuit controls the fuser heater depending on the signal so that the heater remains at the targeted temperature Figure 1 7 Fuser heater control circuit AC input Low voltage power supply DC controller I Noise filter so ON o Fuser heater FUto control circuit RL103 RLD1 RLD2 FSRD1 FSRD2 ZEROX FUSEROPEN FUHL THERM4 THERM2 THERM1 Fuser heater safety circuit THERM3 ENWW Engine control system 15 Fuser protective function The protective function detects an abnormal temperature rise of the fuser unit and interrupts power supply to the fuser heater The following three protective components prevent an abnormal temperature rise of the fuser heater DC controller o The DC controller interrupts power supply to the fuser heater when it detects an abnormal temperature of the fuser heater e Fuser heater safety circuit o The fuser heater safety
39. 123 Delivery assembly narisee unda divae be eed ide Ba dd 124 Remove the delivery assembly ssssse 124 Duplex drive assembly duplex models see 127 Remove the duplex drive assembly 127 Delivery drive assembly simplex models 129 Remove the delivery drive assembly 129 Residual toner feed assembly 130 Remove the residual toner feed assembly 130 ITB imotor iiec ae TR ae pe decks eet he ar 132 Remove the ITB motor hon nette Lens 132 em UAE dM 134 Remove the drum motor em 134 BDeveloping motor ete den moe 135 Remove the developing motor 135 FUSER motor ete ee rete Iu net Mee ute 136 Remove the 136 Developing disengagement motor 137 Remove the developing disengagement motor 137 Power supply 139 Remove the power supply fan 139 FUSER fan fedet aede t aede d
40. 211 contrast print density 206 control panel assembly removing 90 blank troubleshooting 176 button test 249 display test 249 language 213 menu map printing 211 menus 205 messages troubleshooting 201 Network Configuration menu 217 Reports menu 201 Service menu 216 System Setup menu 213 covers control panel assembly removing 90 front door assembly removing 90 identification and location 89 left removing 89 rear removing 90 right door assembly removing 89 right front removing 90 right rear removing 89 top removing 89 creases troubleshooting 244 crooked pages troubleshooting 244 curl paper settings 216 customer support online 312 D dark image troubleshooting 240 DC controller PCA removing 137 DC controller operation 8 declaration of conformity 319 Index 323 default settings restoring cold reset 250 NVRAM initialization 251 defaults restoring 250 delivery assembly removing 124 delivery unit delivery drive assembly simplex models removing 129 demo page 177 211 density settings 206 developing stage 30 device errormessage 225 diagrams 253 DIMM memory removing 74 DIMMs installing 74 verifying installation 78 doors See covers driver PCA removing 137 drivers usage page 211 drum cleaning stage 33 duplex paper path 56 duplexer specifications physical 313 duplexing unit duplex drive assembly duplex models removing 127 E E mail alerts tab HP ToolboxFX 2
41. 265 Spring compression RU6 2683 000CN Internal components 4 of 6 on page 271 Spring contact RU6 2767 000CN Internal components 5 of 6 on page 273 Spring contact RU6 2768 000CN Internal components 5 of 6 on page 273 Spring contact second transfer high voltage PCA RU6 2771 000CN Internal components 3 of 6 on page 269 Spring grounding RC2 7209 000CN Internal components 1 of 6 on page 265 Spring grounding second transfer high voltage PCA RU6 2772 000CN Internal components 3 of 6 on page 269 Spring grounding second transfer high voltage PCA RC2 6700 000CN Internal components 3 of 6 on page 269 Spring leaf grounding RC2 7092 000CN Internal components 1 of 6 on page 265 Spring rod RC2 6611 000CN Internal components 5 of 6 on page 273 Alphabetical parts list 295 Table 4 20 Alphabetical parts list continued Description Spring tension Part number RU6 2831 000CN Table and page Internal components 4 of 6 on page 271 Spring tension duplex model RU6 2671 000CN Internal components 3 of 6 on page 269 Spring tension front RU6 2727 000CN Internal components 3 of 6 on page 269 Spring tension rear RU6 2744 000CN Internal components 3 of 6 on page 269 Spring tension registration sensor RU6 2710 000CN Internal
42. Internal components 5 of 6 on page 273 Internal components 5 of 6 on page 273 Cable primary transfer RM1 6822 000CN Internal components 6 of 6 on page 275 Cable rear RM1 6863 000CN Internal components 6 of 6 on page 275 Cable SV joint low voltage power supply RM1 6868 000CN Internal components 2 of 6 on page 267 Cable switch RM1 6831 000CN Internal components 5 of 6 on page 273 Cap T2 contact second transfer high voltage PCA RC2 6691 000CN Internal components 3 of 6 on page 269 Cassette RM1 7138 000CN Cassette on page 277 Cassette paper feeder RM1 6942 000CN Paper feeder internal components on page 287 Connector 8 pin paper pickup VS1 7514 008CN Internal components 6 of 6 on page 275 Connector snap tight black 290 Chapter 4 Parts and diagrams VS1 7207 019CN Internal components 2 of 6 on page 267 Table 4 20 Alphabetical parts list continued Description Part number Table and page Cover connector lower RC2 6642 000CN Internal components 2 of 6 on page 267 Cover DIMM RC2 9033 000CN External covers panels and doors on page 261 Cover front assembly RM1 7133 000CN External covers panels and doors on page 261 Cover gear simplex model RC3 0688 000CN Internal components 3 of 6 on page 269 Cover ha
43. OK v Used color Cartridge in use SIZE MISMATCH message appears although the media is loaded on the configured pickup source with correct size A used print cartridge was detected and accepted 1 Run the switch test in the sensor monitor mode to verify that the corresponding media width switch and media end width switch are functioning correctly Reconnect the corresponding connector of the switch o Printer cassette Intermediate connector J742 and the connector J151 on the DC controller PCA PF cassette Connector J2007 on the PF controller PCA No action necessary Used color installed To accept press OK Used cartridges installed To accept press OK v v The product has detected a used print cartridge that was installed The product has detected multiple used print cartridges that were installed Press the OK button to continue Press the OK button to continue Used supplies in use v Used print cartridges are installed No action necessary Used supply installed To accept press OK v A used print cartridge is installed Press the OK button to continue 228 Chapter3 Solve problems ENWW Event log messages Print an event log Print the event log The event log is located on the configuration page labeled Status Log and lists the last five events 1 Press the OK button to open the menus 2 Usethe arrow
44. Py inm NY VOd n I ml Ts Tow pousps ded so HOGST M W cesesr war BETTE ogee SZARY dra bI EE gr L5 amp um gess asana zpovaps anos dn Au epou adna rar p t 909 HTTTTT FETT BEDS m BE 1 1 5 5 m ist st st HH B Ars Rs o e erosrezt eroseezil gg COR GEL ais ES x ossuesuoscd Jone uonsod peu ipeo w zn m jud uso Oy ua une DNA up Job E m mut 190 Bier uamsupn anapus 10stes 109 L v S
45. Re EDI Da ER EE ete 314 Performance specifications ccccceceeeeeceeeeeeeecenaeceeeeeeeee cence eene 314 Electrical SpecifICatiOls cerne retreat ea ERE Te aer EXER E CH EXR 314 Acoustic specifications nnns nnne tenent senis 314 Environmental specifications sess enne enr n nene sn entren 315 Skew Lm 316 Appendix C Regulatory information FOC regulations Ro 318 Declaration of conformity ee eee eer reer errant eee 319 Safety statements aise 320 Laser Safety T 320 Canadian DOC regulations 3 oils reae ea etiem ce pa paa aan 320 VCCI statement Japan em 320 Power cord statement Japan ssssssssseeenee eene nennen nns 320 EMG statement Korea E t RE ARR ERR ERRR RR ERE LAE R senate 320 Laser statement for Finland 22 cei 320 Substances Table China sse nennen 321 IRI EIC LED I DE ID LLL EPUM eased 323 ENWW 1 Theory of operation e Basic operation e Formatter control system e Engine control system e Image formation system e Pickup feed an
46. Service mode functions 249 Product resets Restore the factory set defaults 1 Press the OK button to open the menus 2 Use the Left arrow 4 or the Right arrow button to select Service and then press OK 3 Use the Left arrow or the Right arrow button to select Restore defaults and then press the OK button The product automatically restarts Engine test page 1 Turn the product on 2 Use afine point tool for example a precision slotted screwdriver with 1 mm 0 04 in blade width to press the engine test button NOTE Access the engine test button through a hole in the rear cover 3 An engine test page lines in each of the print cartridge colors prints Figure 3 23 Engine test button location Cold reset The traditional cold reset function found in other HP LaserJet products is not supported for this product The equivalent function is the Restore Defaults option in the HP ToolboxFX software or the Service menu A cold reset unlocks menus that have been previously locked and resets all control panel menu items to the factory defaults It does not reset the serial number and the page counts NOTE Before restoring defaults print a menu structure report and a configuration page Use the information on these pages to reset customer specific settings 250 Chapter 3 Solve problems ENWW A CAUTION HP Jetdirect settings are also reset Be sure to print a configuration page before re
47. an NVRAM initialization Make note of the IP address that is listed on the configuration page You need to restore the IP address after performing an initialization Perform a super NVRAM initialization 1 Turn the product off 2 Simultaneously press the Left arrow button and the X button Keep these buttons depressed as you turn the product on 3 When Permanent storage init appears on the display release both buttons 4 When the product has finished the super NVRAM initialization it prompts you to set the language for the product The product then restarts ENWW Service mode functions 251 Product updates To upgrade the product firmware download the firmware update file from www hp com go ljcp5220series software and save the file to your network or personal computer Refer to the product install notes for instructions on how to install the firmware update file on the product 252 Chapter 3 Solve problems ENWW 4 Parts and diagrams e Order parts by authorized service providers e How to use the parts lists and diagrams e Assembly locations e External covers panels and doors e Right door assembly e Internal components 1 of 6 e Internal components 2 of 6 e Internal components 3 of 6 e Internal components 4 of 6 e Internal components 5 of 6 e Internal components 6 of 6 e Cassette e Paper pickup assembly e Paper delivery assembly e Printed
48. and disengagement control Primary transfer disengagement solenoid lt All colors are disengaged gt Primary transfer disengagement switch Primary transfer disengagement cam YMC slide plate Bk slide plate lt All colors are engaged gt Primary transfer roller lt Only black is engaged gt Photosensitive drum 38 Chapter 1 Theory of operation ENWW The primary transfer roller engagement and disengagement control engages the ITB with the photosensitive drum or disengages the ITB from the drum depending on the requirements of the print job There are three states of the primary transfer rollers e All rollers disengaged The ITB disengages from all the four photosensitive drums This is the state during a standby period and it is the home position for the primary transfer rollers e rollers engaged The ITB engages with all the four photosensitive drums This is the state for full color jobs e Only black roller engaged The ITB engages with only the black photosensitive drum This is the state for the black only jobs The operational sequence of the primary transfer roller engagement and disengagement control is as follows 1 The fuser motor drives the primary transfer disengagement solenoid to rotate the primary transfer disengagement cam 2 As the cam rotates the YMC slide plate or the Bk slide plate moves to right or left This causes the primary transfer roller to move up or down
49. and notifies the formatter through the DC controller when the PF paper stack surface sensor does not detect the stack surface within a specified period after the PF lifter motor starts rotating Figure 1 49 Paper feeder cassette lift operation dl f SR3 PF cassette media presence sensor VL p PF media stack surface sensor PF cassette media presence sensor flag PF media stack surface flag PF lifter motor Paper feeder jam detection The paper feeder uses the PF paper feed sensor SR1 to detect the presence of print media and to check whether print media is being fed correctly or has jammed Figure 1 50 Paper feeder jam detection itt SR1 Paper feeder 1 ILU The paper feeder detects the following jams PF pickup delay jam The PF paper feed sensor does not detect the leading edge of paper within a specified period including a retry after the PF pickup solenoid is turned on PF residual paper jam The PF paper feed sensor detects a presence of paper when the printer is turned on when the door is closed or when the automatic delivery is performed PF door open jam A door open is detected during paper feed operation 62 Chapter 1 Theory of operation ENWW ENWW Removal and replacement e Introduction e Removal and replacement strategy e Electrostatic discharge e Required tools e Service approach e Removal and replace
50. begin the cleaning process The product processes a single page and then returns to the Ready state when the cleaning process is complete Clean the product using the control panel 1 2 3 4 Press the OK button to open the menus Press the arrow buttons to highlight the Service menu and then press the OK button Press the arrow buttons to highlight the Cleaning Mode menu and then press the OK button Follow the control panel instructions to complete the process Clean the product using the embedded Web server 1 2 3 4 5 Open the embedded Web server Click the System tab Click the Service menu Click the Start button Follow the product control panel instructions to complete the process 246 Chapter 3 Solve problems ENWW Solve performance problems Problem Cause Solution Pages print but are totally blank The sealing tape might still be in the print cartridges Verify that the sealing tape has been completely removed from the print cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a configuration page Pages print very slowly Heavier media types can slow the print job Print on a different type of media Complex pages can print slowly Proper fusing may require a slower print speed to ensure the
51. best print quality Paper type not set correctly Select the type to match the paper Pages did not print The product might not be pulling media correctly Make sure paper is loaded in the tray correctly If the problem persists you might need to replace the pickup rollers and the separation pad The media is jamming in the product Clear the jam See Clear jams on page 230 If jams continue try using a new ream of paper The USB cable might be defective or incorrectly connected e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different USB cable Other devices are running on your computer The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer ENWW Solve performance problems 247 Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable e Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 2 meters 6 feet Replace the cable if necessary Verify that the cable is working correctly by connecting it to another product Replace th
52. center Internal components 1 of 6 on page 265 RC2 6745 000CN Mount stopper arm Internal components 1 of 6 on page 265 RC2 6811 000CN Support developing coupling Internal components 3 of 6 on page 269 RC2 6823 000CN Link ITB coupling release Internal components 3 of 6 on page 269 RC2 6824 000CN Arm ITB coupling release Internal components 3 of 6 on page 269 RC2 6932 000CN Hook duplexing spring duplex model only Internal components 3 of 6 on page 269 RC2 7010 000CN Shutter exhaust Internal components 4 of 6 on page 271 RC2 7018 000CN Seal toner supporter guide 1 Internal components 4 of 6 on page 271 RC2 7034 000CN Door toner collection unit access External covers panels and doors on page 261 RC2 7035 000CN Arm waste toner left Internal components 4 of 6 on page 271 RC2 7036 000CN Arm waste toner right Internal components 4 of 6 on page 271 RC2 7091 000CN Door right upper Right door assembly on page 263 RC2 7092 000CN Spring leaf grounding 298 Chapter4 Parts and diagrams Internal components 1 of 6 on page 265 Table 4 21 Numerical parts list continued Part number Description Table and page RC2 7094 000CN Hinge right door front Internal components 3 of 6 on page 269 RC2 7196 000CN Support frame
53. circuit assemblies e Paper feeder external components e Paper feeder internal components e Paperfeeder PCA e Alphabetical parts list e Numerical parts list ENWW 253 Order parts by authorized service providers Order parts accessories and supplies Table 4 1 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Order using HP software For information about using the HP software to order parts accessories and supplies see the product user guide Related documentation and software Table 4 2 Related documentation and software Item Description Part number HP Color LaserJet CP5220 Series Printer User Guide Product user guide CE710 90921 HP Color LaserJet CP5220 Series Printer Service Manual English service manual this 710 90910 manual 254 Chapter4 Parts and diagrams ENWW Supplies part numbers Table 4 3 Supplies part numbers Item Description Part number HP LaserJet print cartridges with Black print cartridge CE740A new HP ColorSphere toner CE740 67901 service Cyan print cartridge CE741A new CE741 67901 service Yellow print cartridge CE742A new CE742 67901 service Magenta print cartridge CE743A new CE743 67901 service Cust
54. circuit diagram ENWW Figure 3 19 General circuit diagram 1 of 2 cum sws 1 av AIGRnHANS RE er ONDONUSHL Ta jas Vans Jas OND NHL ni ACER s HoN Trans weisst TN IW Das z 1 51 SV Interlock switch Front door sensor SW Bu og FE 75 55 Power supply fan Low voltage power supply unit Liza 557057 BONDS 7 1087 av si p viva n VIV T er ae Tot 11 00815901 or NOSDOT Di viva av MODNET CEED T TE mO eer 02 CDs Tr Vos or 5 viva vavo e TT ouo Tr MOdWOlir CEED rr 3 US Tr UNS X VIVOT 3 VIVO UNS der GEED 087 AST Tae P AO A 1112 de m avava Tr Aviva GND 10 T Ways FW DC controller yeued 3 OX Viva 1s WHS s T OA VIYG 14 HD 7 GND ED FYN T TAL 01201 17 EF T5 VOS 18
55. circuit interrupts power supply to the fuser heater when the detected temperature of the main and sub thermistors is abnormal e Thermal fuse o The thermal fuse is broken to interrupt power supply to the fuser heater when the thermoswitch detects an abnormal temperature of the fuser heater 16 Chapter 1 Theory of operation ENWW Fuser failure detection ENWW The DC controller determines a fuser unit failure deactivates the FUSER HEATER CONTROL signal releases the relay to interrupt power supply to the fuser heater and notifies the formatter of a failure state when it encounters the following conditions Abnormal temperature rise The sleeve thermistor does not rise at a specified temperature within a specified period after the fuser heater control starts Abnormally low temperature The thermistors are at a specified temperature or lower during a print operation or other fuser heating cycle Abnormally high temperature The thermistors are at a specified temperature or higher regardless of the fuser control status Drive circuit abnormality The frequency in the zerocross circuit is out of a specified range when the product is turned on or is in the standby period Engine control system 17 Low voltage power supply The low voltage power supply LVPS converts AC input voltage to DC voltage Figure 1 8 Low voltage power supply Noise filter FU102 B RL102 B RL103 Noise filter Fuser h
56. duplex model RM1 6639 000CN PCAs on page 283 DC Controller PCA simplex model RM1 6796 000CN PCAs on page 283 Door right upper RC2 7091 000CN Right door assembly on page 263 Door toner collection unit access RC2 7034 000CN External covers panels and doors on page 261 Drive assembly duplex reverse duplex model only RM1 6167 000CN Internal components 2 of 6 on page 267 Alphabetical parts list 291 Table 4 20 Alphabetical parts list continued Description Drive assembly simplex model Part number RM1 6121 000CN Table and page Internal components 2 of 6 on page 267 Driver PCA duplex model RM1 6743 000CN PCAs on page 283 Driver PCA simplex model Environment sensor PCA RM1 6783 000CN RK2 2884 000CN PCAs on page 283 PCAs on page 283 Fan fuser RK2 2728 000CN Internal components 1 of 6 on page 265 Fan power supply RK2 2276 000CN Internal components 4 of 6 on page 271 Formatter case RM1 6066 000CN Internal components 6 of 6 on page 275 Formatter PCA not illustrated CE490 67901 PCAs on page 283 Fuser assembly 110V included in service kit CE710 69001 Internal components 2 of 6 on page 267 Fuser assembly 220V included in service kit CD710 69002 Internal components 2 of 6 on page 267 Fuser drive assembly RM1 6076 000CN Int
57. fan FM1 Fuser fan FM2 Table 1 4 Fans Description Area cooled Type Speed Power supply fan Low voltage power supply Intake Full Half FM1 Output bin Delivery unit Laser scanner unit Fuser FM2 Duplex feed unit Intake Full ITB area ENWW Engine control system 13 Fuser control circuit The fuser control circuit monitors and controls the temperature in the fuser The product uses on demand fusing The fuser control circuit consists of the following major components e Fuser main heater H1 heats the center of the fuser sleeve e Fuser sub heater H2 heats the ends of the fuser sleeve e Thermistors detects the fuser temperature contact type o Sleeve thermistor TH1 Detects the temperature at the center of the fuser sleeve o Main thermistor TH2 Detects the temperature at the center of the fuser heater Sub thermistor 1 TH3 Detects the temperature at the end of the fuser heater nearest the front of the product o Sub thermistor 2 TH4 Detects the temperature at the end of the fuser heater nearest the rear of the product e Thermal fuse FU1 prevents abnormal temperature rise in the fuser heater non contact type Figure 1 6 Fuser control circuit Front of engine g TH1 FU1 TH2 H1 A H2 Pd TH4 md P di A p NUM RE TH3 Pressure roller T Fuser heater FUSER HEATER control circuit CONTROL signal ere Fuser sleeve 14 Chapter
58. feeder driver PCA Paper feeder internal components on page 287 RM1 6987 000CN Paper feeder driver PCA Paper feeder PCA on page 289 RM1 7133 000CN Cover front assembly External covers panels and doors on page 261 RM1 7138 000CN Cassette Cassette on page 277 RM1 7142 000CN Cover right rear External covers panels and doors on page 261 RM1 7143 000CN RM1 7145 000CN Cover left assembly Cover right front assembly External covers panels and doors on page 261 External covers panels and doors on page 261 RM1 7146 000CN Cover rear External covers panels and doors on page 261 RM1 7149 000CN Cover top External covers panels and doors on page 261 RM1 7914 000CN Gear assembly fuser Internal components 2 of 6 on page 267 RU5 4979 000CN Shaft right door link Internal components 3 of 6 on page 269 RU6 0771 000CN Gear 25T duplex model Internal components 3 of 6 on page 269 RU6 0772 000CN Gear 25T duplex model Internal components 3 of 6 on page 269 RU6 0773 000CN Gear 74T duplex model Internal components 3 of 6 on page 269 RU6 0775 000CN Gear 18T 29T simplex model Internal components 3 of 6 on page 269 RU6 0795 000CN Gear link worm Internal components 4 of 6 on page 271 RU6 2671 000CN Spring tension duplex model In
59. front Internal components 2 of 6 on page 267 RC2 7197 000CN Support frame rear Internal components 2 of 6 on page 267 RC2 7209 000CN Spring grounding Internal components 1 of 6 on page 265 RC2 7233 000CN Link right door 2 front Internal components 3 of 6 on page 269 RC2 7234 000CN Lock door link right Internal components 3 of 6 on page 269 RC2 7236 000CN Link right door 2 rear Internal components 3 of 6 on page 269 RC2 7272 000CN Plate right door link front Internal components 3 of 6 on page 269 RC2 7273 000CN Plate right door link rear Internal components 3 of 6 on page 269 RC2 7297 000CN Guide paper feed Internal components 2 of 6 on page 267 RC2 9033 000CN Cover DIMM External covers panels and doors on page 261 RC2 9303 000CN Handle lock rear paper feeder Paper feeder external components on page 285 RC2 9320 000CN Cover right front paper feeder Paper feeder external components on page 285 RC2 9327 000CN Link right door lower paper feeder Paper feeder external components on page 285 RC2 9330 000CN Cover rear paper feeder Paper feeder external components on page 285 RC2 9331 000CN Cover left paper feeder Paper feeder external components on page 285 RC2 9332 000CN Cover ha
60. in a controlled environment 230 Chapter3 Solve problems ENWW Jam locations Use this illustration to identify locations of jams In addition instructions appear on the control panel to direct you to the location of jammed paper and how to clear it amp NOTE Internal areas of the product that might need to be opened to clear jams have green handles or green labels Figure 3 22 Jam locations 1 Output bin area 2 Duplexing area 3 Tray 1 area 4 Optional 500 sheet paper and heavy media tray Tray 3 5 Tray 2 pickup area 6 Fuser area Change Jam Recovery setting When the Jam Recovery feature is turned on the product reprints any pages that are damaged during a jam Use the embedded Web server to turn on the Jam Recovery feature 1 Open the EWS 2 Click the System tab and then click the System Setup page 3 In the Jam Recovery drop down list select the On option ENWW Clear jams 231 Clear jams in the right door A CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it 1 Open the right door 2 If paper is visible entering the bottom of the fuser gently pull downward to remove it A CAUTION Do not touch the rollers Contaminates can affect print quality 3 If paper is jammed inside the right door gently pull the paper to remove it 232 Chapter3 Solve problems ENWW 4 If
61. is turned on Paper feeder The TOP sensor does not detect the leading edge of paper within a specified period after the paper feeder PF feed sensor detects the leading edge Pickup stationary jam The TOP sensor does not detect the trailing edge of paper within a specified period after the leading edge of paper reaches the secondary transfer roller unit Fuser delivery delay jam The fuser delivery sensor does not detect the leading edge of paper within a specified period after the leading edge of paper reaches the secondary transfer roller unit Fuser delivery stationary jam The fuser delivery sensor does not detect the trailing edge of paper within a specified period after the TOP sensor detects the trailing edge The output bin media full sensor does not detect the leading edge of paper within a specified period after the fuser delivery sensor detects the leading edge ENWW Pickup feed and delivery system 57 Wrapping jam The fuser delivery sensor detects a paper absence yet it does not detect the trailing edge of paper after it detects the leading edge Residual paper jam One of the following sensors detects a presence of paper when the printer is turned on or when the door is closed e sensor e Fuser delivery sensor e sensor 1 e sensor 2 NOTE The product automatically clears all paper from the paper path if the TOP sensor detects residual paper when the product is turned o
62. jammed paper is present in the duplex path gently pull the paper straight out to remove it 5 Gently pull the paper out of the Tray 2 or Tray 3 pickup areas ENWW Clear jams 233 6 Paper could be jammed inside the fuser where it would not be visible Open the fuser to check for jammed paper inside A CAUTION The fuser can be hot while the product is in use Wait for the fuser to cool before handling it Lift the green tab on the left side of the fuser to open the fuser jam access door If paper is jammed inside the fuser gently pull it straight out to remove it If the paper tears remove all paper fragments A CAUTION Even if the body of the fuser has cooled the rollers that are inside could still be hot Do not touch the fuser rollers until they have cooled 7 Close the right door 234 Chapter 3 Solve problems ENWW Clear jams in the output bin area 1 If paper is visible from the output bin grasp the leading edge and remove it 2 If jammed paper is visible in the duplex output area gently pull it to remove it Clear jams in Tray 1 1 Ifjammed paper is visible in Tray 1 clear the jam by gently pulling the paper straight out Press the OK button to clear the message ENWW Clear jams 235 2 If you cannot remove the paper or if no jammed paper is visible in Tray 1 close Tray 1 and open the right door 3 If paper is visible inside the right door gently pull the trailing edge
63. not touch the green roller Doing so can damage the cartridge 7 Align the print cartridge with its slot and insert the print cartridge until it clicks into place Removal and replacement procedures 71 Toner collection unit NOTE The toner collection unit is designed for a single use Do not try to empty the toner collection unit and reuse it Doing so could cause damage to the product For recycling information see the product user guide 1 Open the toner collection unit access door callout 1 on the product back side 2 Grasp the top of the toner collection unit callout 2 and then remove it from the product Figure 2 2 Remove the toner collection unit 72 Chapter 2 Removal and replacement ENWW X TIP When changing the toner collection unit take the plug off the new unit as shown below Take the plug and insert it into the old toner collection unit before putting it into the box and mailing it for recycling ENWW Removal and replacement procedures 73 Memory DIMM Product memory The product has one dual inline memory module DIMM slot Use the DIMM slot to upgrade the product with the following items e product memory DIMMs are available in 64 128 and 256 MB e Other DIMM based printer languages and product options e Support language character sets for example Chinese characters or Cyrillic alphabet characters NOTE order DIMMs see Order parts by autho
64. of 6 on page 273 RM1 6813 000CN Cable low voltage power supply test Internal components 5 of 6 on page 273 RM1 6822 000CN Cable primary transfer Internal components 6 of 6 on page 275 RM1 6831 000CN Cable switch Internal components 5 of 6 on page 273 RM1 6835 000CN Cable left high voltage power supply to low voltage power supply Internal components 5 of 6 on page 273 RM1 6847 000CN RM1 6863 000CN Cable feed joint environment sensor Cable rear Internal components 3 of 6 on page 269 Internal components 6 of 6 on page 275 RM1 6868 000CN Cable SV joint low voltage power supply Internal components 2 of 6 on page 267 RM1 6942 000CN Cassette paper feeder Paper feeder internal components on page 287 ENWW Numerical parts list 301 Table 4 21 Numerical parts list continued Part number RM1 6944 000CN Description Paper pickup assembly paper feeder Table and page Paper feeder internal components on page 287 RM1 6946 000CN Right door assembly paper feeder Paper feeder external components on page 285 RM1 6948 000CN Cover right lower assembly paper feeder Paper feeder external components on page 285 RM1 6949 000CN Cover upper front assembly paper feeder Paper feeder external components on page 285 RM1 6987 000CN Paper
65. of operation ENWW Engine control system ENWW The engine control system coordinates all product functions according to commands that the formatter sends The engine control system drives the laser scanner system the image formation system and the pickup feed delivery system The engine control system contains the following major components e DC controller Low voltage power supply e High voltage power supply Figure 1 2 Engine control system ENGINE CONTROL SYSTEM LASER SCANNER SYSTEM MEDIA FEED SYSTEM i 1 1 1 1 I Formatter 1 1 1 1 OPTION Engine control system 7 DC controller The DC controller controls the operational sequence of the product Figure 1 3 DC controller diagram UE PEER Cartrid DEV high vot k m dial artridge igh voltage Bd Nini power supply KA L Fan a po A F Solenoid ie 66 Switch i S d TR2 high vol i E A Photointerrupter AC input 755 Low voltage Switch of Control panel The DC controller controls the product s electrical components listed in the following table Chapter 1 Theory of operation ENWW Table 1 2 Electrical components
66. power switch on until the root cause is found The LVPS has two fuses on the PCA The LVPS 24V output is interrupted to the fuser and the high voltage power supply if the either of the interlock switches SW3 and SWA is in the off position door open A WARNING The product power switch only interrupts dc voltage from the LVPS The AC voltage is present in the product when the power cord is plugged into a power receptacle and the power switch is in the off position You must unplug the product power cord before servicing the product WARNING If you believe the overcurrent or overvoltage protection circuits have been activated do not plug in the product power cord or turn on the product power until the cause of the failure is found and corrected In addition fuses in the low voltage power supply protect against overcurrent If overcurrent flows into the AC line the fuses melt and cut off the power distribution 20 Chapter 1 Theory of operation ENWW High voltage power supply The DC controller controls the high voltage power supply to generate biases Figure 1 9 High voltage power supply The high voltage power supply HVPS applies biases to the following components e Primary charging roller The primary charging bias is applied to the surface of the photosensitive drum to charge it uniformly negative as a preparation for the image formation e Developing roller The deve
67. software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software
68. the pressure roller from the fuser sleeve except during printing to prevent deforming the fuser sleeve and the pressure roller and to facilitate the jam clearing procedure 1 The DC controller reverses the fuser motor to rotate the fixing pressure release cam 2 The pressure roller is pressurized or depressurized depending on the position of the cam The DC controller determines a fuser pressure release mechanism abnormality and notifies the formatter when it does not sense the fuser pressure release sensor for a specified period from when it reverses the fuser motor Figure 1 41 Pressure roller pressurization and depressurization control Er i DC controller L Pressure roller Fuser sleeve lt Pressurized gt lt Depressurized gt 54 Chapter 1 Theory of operation ENWW Output bin full detection ENWW The output bin media full sensor detects whether the output bin is full of printed pages The DC controller determines the output bin is full and notifies the formatter when it senses the output bin media full sensor is on for a specified period during standby or printing Figure 1 42 Output bin full detection Output bin media full sensor flag Pickup feed and delivery system 55 Duplex block duplex models only The duplex reverse control reverses the paper after the first side is printed The duplex feed control feeds the paper to the duplex block to print the second side of the page Figure 1 43
69. the right rear cover w ENWW Removal and replacement procedures 95 Top cover Before proceeding remove the following components e Left cover See Left cover on page 92 e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Right rear cover See Right rear cover on page 95 Remove the top cover 1 Remove four screws callout 1 Figure 2 29 Remove the top cover 1 of 2 2 Open the toner collection door 96 Chapter 2 Removal and replacement ENWW 3 Release two tabs callout 1 and then remove the cover Figure 2 30 Remove the top cover 2 of 2 ENWW Removal and replacement procedures 97 Front door assembly 1 Remove the control panel See Right front cover and control panel assembly on page 90 2 Open the front door 3 Remove one screw callout 1 Figure 2 31 Remove the front door assembly 1 of 5 98 Chapter2 Removal and replacement ENWW ENWW Remove the inner cover rail mount callout 1 Figure 2 32 Remove the front door assembly 2 of 5 Ne A CAUTION As shown in the figure below when removing the inner cover rail mount callout 1 hold down the inner cover callout 2 with one hand to prevent it from springing back at the product Figure 2 33 Remove the front door assembly 3 of 5 Removal and replacement procedures 99 5 Release two tabs on each stopper callout 1 with a small flat blade scre
70. through the listings Press the OK button to select the appropriate option An asterisk appears next to the active selection Press the back arrow to scroll back through the submenus Press the cancel button to exit the menu without saving any changes Reports menu ENWW Use the Reports menu to print reports that provide information about the product Menu item Description Demo Page Prints a color page that demonstrates print quality Menu Structure Prints a map of the control panel menu layout Configuration Report Prints a list of the product settings Includes network information when the product is connected to a network Supplies Status Prints the status for each print cartridge including the following information e A Approximate pages remaining e Approximate percentage of cartridge life remaining for each color e Part number e A Approximate number of pages printed Network Summary Prints a list of all product network settings network models only Usage Page Prints a page that lists PCL pages PCL 6 pages HP postscript level 3 emulation pages pages that were jammed or mispicked in the product monochrome black and white or color pages and reports the page count PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript PS fonts that are installed PCL 6 Font List Prints a list of all the PCL6 fonts that are in
71. to remove it 4 Gently pull the paper out of the pick up area 236 Chapter 3 Solve problems ENWW 5 Close the right door Clear jams in Tray 2 A CAUTION Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray which might cause another jam Be sure to clear jams before opening the tray 1 Open Tray 2 and make sure that the paper is stacked correctly Remove any jammed or damaged sheets of paper 2 Close the tray ENWW Clear jams 237 Clear jams in the optional 500 sheet paper and heavy media tray Tray 3 1 Open Tray 3 and make sure that the paper is stacked correctly Remove any damaged or jammed sheets of paper 2 Close Tray 3 238 Chapter3 Solve problems ENWW Clear jams in the lower right door Tray 3 1 Open the lower right door 2 If paper is visible gently pull the jammed paper up or down to remove it 3 Close the lower right door ENWW Clear jams 239 Solve image quality problems Occasionally you might encounter problems with print quality The information in the following sections helps you identify and resolve these issues Image defects table The following examples depict letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all the pages that you print whether you print in color or in black only The topics thatfollow list the typic
72. 02 e mail alerts setting up 200 electrical specifications 314 electrostatic discharge ESD 66 energy specifications 314 engine speed paper type 52 engine test page 250 engine cleaning 246 engine control system 7 environment specifications 315 error messages event log listed numerically 229 324 Index error messages control panel 201 ESD electrostatic discharge 66 Event log 201 event log messages listed numerically 229 print 229 extended print modes HP ToolboxFX settings 206 F factory defaults restoring cold reset 250 NVRAM initialization 251 faded print 240 fan error message 222 fans fuser removing 142 power supply fan and fan duct removing 139 Finnish laser safety statement 320 firmware about upgrades 252 firmware version 249 fonts DIMMs installing 74 lists printing 211 formatter PCA removing 144 fuser errors 219 jams 232 motor removing 136 operation 52 part number 255 fusing stage 32 H Help tab HP ToolboxFX 200 high voltage power supply removing first transfer 153 removing imaging developing 152 removing second transfer 155 HP Customer Care 312 HP Jetdirect print server NVRAM initialization 251 HP ToolboxFX about 200 Alerts tab 200 density settings 206 E mail alerts tab 202 Help tab 200 Network Settings tab 200 opening 200 Print Quality Troubleshooting page 208 Print Settings tab 200 Product information tab 200 Status tab 200 System Settings tab 200 System Setup tab 20
73. 04 Error Low voltage power supply 1 Turn the product off and malfunction then on Turn off then on 2 Verify that connectors J21 and J25 on the DC controller PCA are correctly seated Also verify that all connectors on the low voltage power supply are correctly seated 3 If the problem remains replace the low voltage power supply m IQ M GNE 222 Chapter3 Solve problems ENWW Control panel message Status alert Description Recommended action 59 CO Error 4 Turn off then on Developer motor rotation error Reconnect the connector 4518 on the developing disengagement motor the connector J1005 on the driver PCA and the connector J91 on the DC controller PCA Run the sensor test in the sensor monitor mode to verify that the developing disengagement sensor is functioning correctly If it is not replace the developing disengagement sensor unit Run the developing unit engagement and disengagement drive test in the actuator drive mode to verify that the disengagement mechanism is functioning correctly If it is not functioning correctly replace the developing disengagement motor 59 F0 Error v Turn off then on Transfer alienation failure Che
74. 10 0002 magenta supply memory error e 10 0003 yellow supply memory error 218 Chapter 3 Solve problems ENWW Control panel message Status alert Description Recommended action 50 1 Fuser Error 4 Abnormally low fuser 1 Remove the fuser and temperature check for any residual Turn off then on media in the fuser Remove any residual media 2 Reinstall the fuser Check the connector J704 between the fuser and the product If it is damaged replace the fuser drive unit or fuser 3 Reconnect the connector J131A on the DC controller PCA and the connectors J109 J110 on the power line between the low voltage power supply unit and fuser 4 Replace the fuser 50 2 Fuser Error v Fuser warm up failure 1 Reinstall the fuser Check the connector J704 Turn off then on between the fuser and the product If itis damaged replace the fuser drive unit or the fuser 2 Reconnect the connector J131A on the DC controller PCA and the connectors J109 J110 on the power line between the low voltage power supply unit and fuser 3 Replace the fuser 50 3 Fuser Error v Abnormally high fuser 1 Reinstall the fuser Check temperature the connector J704 Turn off then on between the fuser and the product If it is damaged replace the fuser drive unit or fuser 2 Reconnect the connector J131A on the DC controller PCA 3 Replace the fuser ENWW Tools for troubleshooting 219 Cont
75. 177 Figure 3 2 Optional paper feeder Tray 3 cross section 1 Pickup roller 2 Feed roller 3 Separation roller 4 Cassette 178 Chapter3 Solve problems ENWW Plug jack locations Figure 3 3 Plug jack locations 1 Rear door for toner collection unit access 2 DIMM door for adding memory one additional DIMM slot is available 3 Hi Speed USB 2 0 port and network port network models only 4 Power connection ENWW Tools for troubleshooting 179 Location of connectors DC controller connections Figure 3 4 DC controller connections J121 3122 Table 3 1 DC controller connections Item Description Item Description Item Description J21 DC controller power J73 Secondary transfer J131 Fuser J25 Low voltage power J81 ITB motor J151 Cassette paper size supply Fuser motor Cassette paper presence Drum motor Cassette lifter motor Developing motor 180 Chapter 3 Solve problems ENWW ENWW Table 3 1 DC controller connections continued Item Description Item Description Item Description J33 Envir
76. 6 humidity specifications 315 image placement accuracy 316 image quality archive setting 216 calibration process 40 HP ToolboxFX settings 206 print troubleshooting 208 image quality issues examples and solutions 240 initialization NVRAM 251 install supplies message 226 intermediate transfer belt ITB 87 invalid driver error message 226 ITB part number 255 ITB cleaning stage 33 ITB unit operation 37 J jam recovery 231 jams common causes of 230 detection theory 57 fuser 232 locations 230 lower right door 239 output bin 235 right door 232 tracking number of 211 Tray 1 235 ENWW Tray 2 237 Tray 3 238 239 jams location error messages 226 jams tray error messages 226 Japanese VCCI statement 320 Jetdirect print server NVRAM initialization 251 K Korean EMC statement 320 L language control panel 213 laser beam exposure stage 29 laser safety statements 320 laser scanner assembly removing 105 laser scanner operations 23 left cover removing 89 license software 309 lifter drive assembly removing 115 light print troubleshooting 240 lines troubleshooting 241 loading media error messages 226 location setting 249 log of events messages listed numerically 229 loose toner troubleshooting 243 low voltage power supply removing 148 lower right door jams 239 M Macintosh support 312 media curl settings 216 default settings 205 213 HP ToolboxFX settings 200 media jams See j
77. 9 RM1 3819 000CN Lifter drive assembly paper feeder Paper feeder internal components on page 287 RM1 6002 000CN RM1 6040 000CN Registration sensor assembly Toner feed assembly Internal components 2 of 6 on page 267 Internal components 4 of 6 on page 271 RM1 6043 000CN Lifter plate assembly Tray 1 Right door assembly on page 263 RM1 6045 000CN Tray 1 MP tray assembly Right door assembly on page 263 RM1 6066 000CN Formatter case Internal components 6 of 6 on page 275 RM1 6075 000CN Fuser motor assembly Internal components 2 of 6 on page 267 RM1 6076 000CN Fuser drive assembly Internal components 2 of 6 on page 267 RM1 6089 000CN Motor main drive assembly Internal components 3 of 6 on page 269 RM1 6104 000CN Right door assembly duplex model Right door assembly on page 263 RM1 6105 000CN Paper pickup assembly duplex model Paper pickup assembly on page 279 RM1 6106 000CN Paper pickup assembly simplex model Paper pickup assembly on page 279 RM1 6121 000CN Drive assembly simplex model Internal components 2 of 6 on page 267 RM1 6122 000CN Laser scanner assembly Internal components 4 of 6 on page 271 300 Chapter4 Parts and diagrams Table 4 21 Numerical parts list continued Part number RM1 6139 000CN Description Right
78. CAUTION Do not touch the spongy roller surface unless you are replacing the roller Skin oils on the roller can cause paper pickup problems 1 Open Tray 1 callout 1 and then remove the pickup roller cover callout 2 Figure 2 6 Remove the separation pad Tray 1 1 of 4 2 Take out the tool callout 2 supplied with a new separation pad callout 1 Figure 2 7 Remove the separation pad Tray 1 2 of 4 ENWW Removal and replacement procedures 81 3 Insert the tool callout 1 under the separation pad callout 2 Figure 2 8 Remove the separation pad Tray 1 3 of 4 4 Turn the tool callout 1 in the direction that the arrow indicates and then remove the tool and the separation pad callout 2 together Figure 2 9 Remove the separation pad Tray 1 4 of 4 Reinstallation tip You do not need to use the tool to install the new separation pad Press the new pad with your hand until it snaps into place and engages with the engine Separation roller assembly Tray 2 A CAUTION Do not touch the spongy roller surface unless you are replacing the roller Skin oils on the roller can cause paper pickup problems 1 Remove Tray 2 from the product 2 Open the right door assembly 82 Chapter 2 Removal and replacement ENWW 3 On the separation roller assembly slide the lever callout 1 toward the unlocked icon gf until it clicks into the unlocked position Figure 2 10 Remove the s
79. CAUTION ESD sensitive part 1 Open the front door and the right door 2 Disconnect one connector callout 1 release two tabs callout 2 and then remove the PCA callout 3 Figure 2 102 Remove the power switch PCA 8 ENWW Removal and replacement procedures 159 Environmental sensor Before proceeding remove the following components e X Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 Remove the environmental sensor 1 Open the front door and the right door 2 Disconnect one connector callout 1 release one tab callout 2 and then remove the environmental sensor callout 3 Figure 2 103 Remove the environmental sensor 2 S pe p 160 Chapter 2 Removal and replacement ENWW Optional paper feeder assembly Tray 3 Tray 3 rear cover Remove two screws callout 1 and then remove the rear cover callout 2 Figure 2 104 Remove the Tray rear cover Tray 3 left cover 1 Take the tray out of the feeder release one tab callout 1 and then remove the lever callout 2 Figure 2 105 Remove the Tray 3 left cover 1 of 2 ENWW Removal and replacement procedures 161 2 Remove one screw callout 1 release four tabs see the tip that follows this step from the inside and then remove the left cover callout 2 Figure 2 106 Remove the Tray 3 left cover 2 of 2 162 Chapter 2 Removal and replacement ENWW
80. CN 1 RM1 6105 000CN 1 CE710 69007 1 Paper pickup assembly 279 Paper delivery assembly Figure 4 11 Paper delivery assembly ENWW 280 Chapter4 Parts and diagrams Table 4 15 Paper delivery assembly Description Part number Paper delivery assembly RM1 6165 000CN ENWW Paper delivery assembly 281 Printed circuit assemblies Figure 4 12 PCAs 282 Chapter4 Parts and diagrams ENWW ENWW Table 4 16 PCAs Description Waste toner detection PCA Primary transfer high voltage PCA Driver PCA duplex model Driver PCA simplex model DC Controller PCA duplex model DC Controller PCA simplex model Secondary transfer high voltage PCA Imaging high voltage PCA Environment sensor PCA Power switch PCA Low voltage power supply PCA 110V Low voltage power supply PCA 220V Formatter PCA not illustrated Part number RM1 6779 000CN RM1 6801 000CN RM1 6743 000CN RM1 6783 000CN RM1 6639 000CN RM1 6796 000CN RM1 6802 000CN RM1 6800 000CN RK2 2884 000CN RM1 6761 000CN RM1 6755 000CN RM1 6756 000CN CE490 67901 Printed circuit assemblies 283 Paper feeder external components Figure 4 13 Paper feeder external components ENWW 284 Chapter4 Parts and diagrams ENWW Table 4 17 Paper feeder external components Description Handle lock rear paper feeder Cover right front paper feeder Link right door lower paper feeder Cover rear paper feeder Cover
81. DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 310 Appendix A Service and support ENWW Customer self repair warranty service ENWW HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective
82. Description Toner collection unit included in the service kit Arm waste toner left Plate arm reinforcement Arm waste toner right Spring tension Shutter exhaust Spring compression Gear link worm ITB assembly included in the service kit Fan power supply Laser scanner assembly Seal toner supporter guide 1 Toner feed assembly Cable assembly flat flexible Part number CE710 69005 RC2 7035 000CN RC2 9649 000CN RC2 7036 000CN RU6 2831 000CN RC2 7010 000CN RU6 2683 000CN RU6 0795 000CN CE710 69003 RK2 2276 000CN RM1 6122 000CN RC2 7018 000CN RM1 6040 000CN RM1 6804 000CN Internal components 4 of 6 271 Internal components 5 of 6 Figure 4 7 Internal components 5 of 6 25 18 0741 J304XC J21 J192 2 See PCA diagram J105 1304 J707F N TG Y ay urana 7977 Jj 6 J711F 4 d P 3711F J id LA 16 17 i m Sou ae UA oo J108 J203 15 J109F J110F J302XC SW3C J710CM See PCA diagram 272 Chapter4 Parts and diagrams ENWW ENWW Table 4 11 Internal components 5 of 6 12 15 16 17 18 Description Spring contact Spring contact Spring rod Cable switch Cable low voltage AC joint Cable low voltage power supply Cable low voltage power supply test Cable left high voltage power supply to low voltage power supply Part number Qty R
83. Duplex operation Delivery roller Duplex feed roller Duplex block SEE AME NE gt Duplex media path 1 The DC controller controls the duplex reverse solenoid 1 and duplex reverse solenoid 2 at a specified timing after the first side is printed Duplex reverse solenoid 1 Duplex reverse solenoid 2 Delivery roller Off Off Rotates On Off Stops On On Reverses 2 The DC controller reverses the delivery roller and the paper is reversed 3 The duplex feed roller feeds the paper 56 Chapter 1 Theory of operation ENWW Jam detection The product uses the following sensors to detect the presence of print media and to check whether the print media is being fed correctly or has jammed e sensor PS5 e Fuser delivery sensor PS6 e Loop sensor 1 PS7 e Loop sensor 2 PS8 e Output bin media full sensor PS10 Figure 1 44 Sensors for jam detection 4 P Simplex media path LLLI gt Duplex media path duplex model The product detects the following jams Pickup delay jam Tray 1 MP tray The TOP sensor does not detect the leading edge of paper within a specified period including a retry after the MP tray pickup solenoid is turned on Cassette The TOP sensor does not detect the leading edge of paper within a specified period including a retry after the cassette pickup solenoid
84. E PRE JH P in TT EY ENWW Safety statements 321 322 Appendix C Regulatory information ENWW Index Symbols Numerics 2ndary service menu 249 500 sheet paper and heavy media tray specifications physical 313 Color in wrong position error message 225 A accessories ordering 254 acoustic specifications 314 after service checklist 68 alerts viewing with HP ToolboxFX 200 Alerts tab HP ToolboxFX 200 alerts setting up 200 altitude specifications 315 archive setting 216 automatic crossover setting 217 B bands troubleshooting 241 blank pages troubleshooting 240 247 cabinet stand specifications physical 313 cables USB troubleshooting 247 calibrating color 206 175 214 249 calibration process 40 Canadian DOC regulations 320 cartridge developing unit engagement and disengagement 35 ENWW life detection 35 memory tag 35 ordering 255 part number 255 presence detection 35 toner level detection 35 cartridges error messages 227 low or out settings 215 removing 68 replace message 227 status viewing with HP ToolboxFX 200 supplies status page 211 warranty 307 cassette pickup drive assembly removing 108 characters troubleshooting 244 checklists after service 68 preservice 68 pretroubleshooting 174 circuit diagram 197 cleaning 246 249 cold reset 250 color calibrating 206 175 214 249 restricting 214 troubleshooting 243 colorusage log 212 configuration page 177
85. ENWW 198 Chapter 3 Solve problems Figure 3 21 Paper feeder general circuit diagram a o m J733LB J733LA J734DA J734DB EEE CEEE CEECEE CEEE J733LH J734DH L v L_SIZE1 rS el g lt J E od o L szee 3 Bes amp L sizes b 4 7 w size BTN it amp o GND c ES o W_SIZE3 mra 5 S tee x 2 IN o 5 GJE 3 E 8 E o E 4 FOSS us s n M2 PF lifter motor S 8 5 E R s 4 s 2 SED L AL z e GE z e v s 8 x 5 E 2 g g i2 88 8 HS BE e r 2 1 100w dmpid 4d 78 o ns ins 5 piouejos I 2 K dnyoid 4d UOS 100P Jd yon 285 aus 109095 GOUSSGId 108UGS
86. Figure 2 93 Remove the low voltage power supply 2 of 3 4 Release the cables callout 2 from the rear cable clamp callout 1 disconnect one rear connector callout 3 and then remove the low voltage power supply unit callout 4 Figure 2 94 Remove the low voltage power supply 3 of 3 ET r 150 Chapter 2 Removal and replacement ENWW Reinstallation tip When reassembling the low voltage power supply unit callout 1 be careful not to catch the AC cables callout 2 in the low voltage power supply unit ENWW Removal and replacement procedures 151 Imaging developing high voltage power supply Before proceeding remove the following components e Rear cover See Rear cover on page 93 e Right rear cover See Right rear cover on page 95 e Formatter case See Formatter case on page 123 Remove the imaging developing high voltage power supply CAUTION ESD sensitive part Remove one screw callout 1 release four tabs callout 2 remove the cable routing plate callout 3 and then remove the imaging developing high voltage power supply PCA O XX Reinstallation tip Reinsert the power supply by angling the smaller left end behind the DC controller and driver PCA Ensure that the power supply sits behind the black tab callout 4 Carefully press the power supply to engage all four tabs 152 Chapter 2 Removal and replacement ENWW First transfer high voltage pow
87. LE TO THE SALE OF THIS PRODUCT TO YOU 308 Appendix A Service and support ENWW End User License Agreement ENWW PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software
88. Link ITB coupling release Spring tension duplex model Hook duplexing spring duplex model only Gear 25T duplex model Gear 25T duplex model Gear 74T duplex model Gear 18T 29T simplex model Cover gear simplex model Sensor right door Arm ITB coupling release Rail door link rear lower Spring tension rear Plate right door link rear Plate right door link fixed rear Shaft right door link Lock door link right Link right door 2 rear Link right door 2 front Plate right door link fixed front Hinge right door front Plate right door link front Spring tension front Rail door link front lower Support developing coupling Part number RM1 6089 000CN RK2 0997 000CN RK2 0997 000CN RM1 6847 000CN RU6 2772 000CN RC2 6691 000CN RU6 2771 000CN RC2 6700 000CN RC2 6823 000CN RU6 2671 000CN RC2 6932 000CN RU6 0771 000CN RU6 0772 000CN RU6 0773 000CN RU6 0775 000CN RC3 0688 000CN WG8 5696 000CN RC2 6824 000CN RC2 6635 000CN RU6 2744 000CN RC2 7273 000CN RL1 2282 000CN RU5 4979 000CN RC2 7234 000CN RC2 7236 000CN RC2 7233 000CN RL1 2281 000CN RC2 7094 000CN RC2 7272 000CN RU6 2727 000CN RC2 6634 000CN RC2 6811 000CN Internal components 3 of 6 269 Internal components 4 of 6 Figure 4 6 Internal components 4 of 6 ENWW 270 Chapter4 Parts and diagrams ENWW Table 4 10 Internal components 4 of 6 11 12 16 28 29 32 33 34 37
89. Motor drive simplex model RK2 0997 000CN Internal components 3 of 6 on page 269 Motor duplex drive duplex model only RK2 0997 000CN Internal components 3 of 6 on page 269 Motor main drive assembly RM1 6089 000CN Internal components 3 of 6 on page 269 Motor pickup paper feeder RK2 1331 000CN Paper feeder internal components on page 287 Mount cover arm front RC2 6735 000CN Internal components 1 of 6 on page 265 Mount inner door toggle RC2 6717 000CN Internal components 1 of 6 on page 265 Alphabetical parts list 293 Table 4 20 Alphabetical parts list continued Description Part number Table and page Mount stopper arm RC2 6745 000CN Internal components 1 of 6 on page 265 Paper delivery assembly RM1 6165 000CN Paper delivery assembly on page 281 Paper feeder driver PCA RM1 6987 000CN Paper feeder internal components on page 287 Paper feeder driver PCA RM1 6987 000CN Paper feeder PCA on page 289 Paper pickup assembly duplex model RM1 6105 000CN Paper pickup assembly on page 279 Paper pickup assembly paper feeder RM1 6944 000CN Paper feeder internal components on page 287 Paper pickup assembly simplex model RM1 6106 000CN Paper pickup assembly on page 279 Paper pickup roller assembly included in service kit CE710 69007
90. T CCED 705 AST Y EEEL O30 8017 aw D VIVGT T5 1 VIVG 1 VIVO Formatter 3554D CRI UNS NSO UN 29003 ERSTE av Ast CERTEN ERST DN Ivo TEE TN TV 1809 TSNOS Ow AS Er SISTEETEETESET ERSSIES 155 XS ae AA To 5 TT T T T S T E REF E ae AST EEE Ast LEE St 2591 d azar d NDIN vadet Bet gt 0 1 urr eet na TR high volhge power supply PCA zl ETS 21581 EN MEN OND wives Qul ERMET 30 1817 ORD use high volige power supply PCA AA TS TS TS ET TETE SET Eu power supply PCA P DEV high vol ge 7 level sensor 4st i Corer level sensor Miner Viner lavet sensor level senso Tools for troubleshooting 197 t diagram 2 of 2 IFCUI Figure 3 20 General c 19 04U09 OG BEE ERE ey
91. U6 2767 000CN 2 RU6 2768 000CN 2 RC2 6611 000CN 1 RM1 6831 000CN 1 RM1 6811 000CN 1 RM1 6807 000CN 1 RM1 6813 000CN 1 RM1 6835 000CN 1 Internal components 5 of 6 273 Internal components 6 of 6 Figure 4 8 Internal components 6 of 6 4 cn 0301 3 J51C VES A01 A05 o RA E S 5 See diagram P See diagram 274 Chapter4 Parts and diagrams ENWW ENWW Table 4 12 Internal components 6 of 6 12 13 Description Cable flat flexible 3 Spacer DC controller PCA Cable primary transfer Cable rear Formatter case Connector 8 pin paper pickup Plate box pillar Part number Qty RK2 2969 000CN 1 VT2 5176 004CN 5 RM1 6822 000CN 1 RM1 6863 000CN 1 RM1 6066 000CN 1 VS1 7514 008CN 1 RC2 6673 000CN 2 Internal components 6 of 6 275 Cassette Figure 4 9 Cassette A ENWW 276 Chapter4 Parts and diagrams Table 4 13 Cassette Description Part number Cassette RM1 7138 000CN ENWW Cassette 277 Paper pickup assembly Figure 4 10 Paper pickup assembly A WZ Z A A L MA A GS A01 278 Chapter 4 Parts and diagrams ENWW ENWW Table 4 14 Paper pickup assembly Ref Description A Paper pickup assembly simplex model Paper pickup assembly duplex model 1 Paper pickup roller assembly included in service kit Part number Qty RM1 6106 000
92. UTION ESD sensitive part 1 Remove the DC controller and the DC controller support by releasing the cables from the guides and then removing six screws callout 1 ENWW Removal and replacement procedures 155 Release four tabs callout 1 and then unroute the cable callout 2 as you remove the second transfer high voltage power supply callout 3 Figure 2 99 Remove the second transfer high voltage power supply 2 of 2 3 156 Chapter 2 Removal and replacement ENWW Driver PCA e X Rear cover See Rear cover on page 93 e A Right rear cover See Right rear cover page 95 e DC controller See DC controller PCA on page 146 Remove the driver PCA CAUTION m ESD sensitive part 1 Remove the DC controller and the DC controller support by releasing the cables from the guides and then removing six screws callout 1 Figure 2 100 Remove the driver PCA 1 of 2 7 v DY ae ENWW Removal and replacement procedures 157 2 Disconnect three connectors callout 1 remove two screws callout 2 and then unroute the cable callout 3 as you remove the driver PCA callout 4 Figure 2 101 Remove the driver PCA 2 of 2 158 Chapter 2 Removal and replacement ENWW Power switch PCA Before proceeding remove the following components e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 Remove the power switch PCA A E
93. a E Ra 142 Remove the fuser 142 Formatter POR treten GE 144 Formatter resets siet RH REL FERRE dd tiun 144 DC controller te nega uc edd d re dde aie Maeda 146 Remove the DC controller PCA 146 Low voltage power supply sssssseseeeermrmrennnn 148 Remove the low voltage power supply 148 Imaging developing high voltage power supply 152 ENWW Remove the imaging developing high voltage power supply 152 3 Solve problems ENWW First transfer high voltage power supply 153 Remove the first transfer high voltage power supply 153 Second transfer high voltage power supply 155 Remove the second transfer high voltage power supply 155 Diver PGA 233 ET 157 Remove the driver PCA 157 Power switch PCA ada ce err ska de rti Rude YR skadde bus 159 Remove the power switch PCA 159 Environmental Sensor danh ERR Re dann dadas 160 Remove the environmental sensor 160 Optional paper feeder assembly Tray 3
94. al cause and solution for each of these examples Problem Cause Solution o m 3 z Print is light or faded on entire Poor contacts exist on the ITB Clean the grounding contacts If the page unit and the product grounding problem remains after cleaning unit check the contacts for damage Replace any deformed or damaged parts Poor secondary transfer Clean the contacts If the problem contacts exist on the remains after cleaning check the secondary transfer roller and contacts for damage Replace any the ITB deformed or damaged parts Print is light or faded in a Poor primary transfer bias Clean the contacts of the color that particular color contacts on the ITB unit and produces the light print If the product problem remains after cleaning check the contacts for damage Poor primary charging bias Replace any deformed or damaged contacts with the print parts cartridge and product Poor developing bias contacts with the print cartridge and product Image is too dark The RD sensor is defective Replace the RD sensor See Registration sensor assembly on page 112 Page is blank The high voltage power Replace the high voltage power supply lower is defective no supply lower See Imaging developing bias output developing high voltage power supply on page 152 One color is missing The print cartridge for the Remove and reinstall the print missing color has notreleased cartridge to re
95. allation tip When reassembling the delivery unit callout 1 note the following Be sure to fit the shafts callout 3 on the product to the two holes callout 2 on the delivery unit 126 Chapter 2 Removal and replacement ENWW Duplex drive assembly duplex models Before proceeding remove the following components e Right rear cover See Right rear cover on page 95 e Left cover See Left cover on page 92 e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Top cover See Top cover on page 96 e Intermediate transfer belt ITB See Intermediate transfer belt ITB on page 87 e Fuser See Fuser on page 79 e Delivery assembly See Delivery assembly on page 124 Remove the duplex drive assembly 1 Disconnect two connectors callout 1 Figure 2 69 Remove the duplex drive assembly 1 of 2 ENWW Removal and replacement procedures 127 2 Remove three screws callout 1 release one tab callout 2 and then remove the duplex drive assembly callout 3 Figure 2 70 Remove the duplex drive assembly 2 of 2 128 Chapter 2 Removal and replacement ENWW Delivery drive assembly simplex models Before proceeding remove the following components Right rear cover See Right rear cover on page 95 Left cover See Left cover on page 92 Right front cover and control panel assembly See Right front cover and control panel a
96. allout 1 and then slide the cover callout 2 to the right to clear an alignment pin at the left side of the cover Figure 2 112 Remove the right lower cover 166 Chapter 2 Removal and replacement ENWW Tray 3 pickup assembly Before proceeding remove the following components e Rear cover See Tray 3 rear cover on page 161 e Right front cover See Tray 3 right front cover on page 163 e Right lower cover See Tray 3 right lower cover on page 166 1 Disconnect three connectors callout 1 and then remove one screw callout 2 Figure 2 113 Remove the right lower cover 1 of 3 2 Remove one screw callout 1 Figure 2 114 Remove the Tray 3 pickup assembly 2 of 3 ENWW Removal and replacement procedures 167 3 Tray 3 pickup assembly callout 1 slightly to clear a tab callout 2 and then slide it in the direction that the arrow indicates to remove it Figure 2 115 Remove the Tray 3 pickup assembly 3 of 3 XX Reinstallation tip When reassembling the Tray pickup assembly be sure to fit the shaft callout 1 on the assembly to the hole callout 2 in the feeder Tray 3 lifter drive assembly 1 Remove the tray from the feeder and then remove the rear cover see Tray 3 rear cover on page 161 168 Chapter 2 Removal and replacement ENWW 2 Disconnect two connectors callout 1 Figure 2 116 Remove the Tray 3 lifter drive assembly 1 of 2 3 From the front insid
97. am in location X The product has detected a jam Clear the jam from the location indicated The job should continue to print If it does not try reprinting the job Jam in tray X Clear jam and then press OK The product has detected jam Clear the jam from the location indicated and then press the OK button Load paper All trays are empty Load print media Load tray TYPE SIZE Load tray 1 plain SIZE Cleaning Mode OK to start A tray is configured for the media type and size that the print job is requesting but that tray is empty The product is ready to process the cleaning operation Load the correct media into the tray or press the OK button to use media in a different tray Load Tray 1 with plain paper in the size indicated and then press the OK button Load tray 1 TYPE SIZE No trays are configured for the media type and size that the print job is requesting Load the correct media into Tray 1 or press the OK button to use media in a different tray Lower right door open SI NI NI SIS The door on the right side of the paper feeder is open Close the door 226 Chapter3 Solve problems ENWW Control panel message Status alert Description Recommended action Manual duplex Load tray X press OK The first side of a manual duplex job has printed and the page needs to be loaded to process the s
98. ams media registration accuracy 316 memory enabling 77 ENWW error messages 227 installing 74 NVRAM initialization 251 ordering 257 part numbers 257 print cartridge 35 verifying installation 78 memory DIMM removing 74 menus control panel map printing 211 Network Configuration 217 Reports 201 Service 216 System Setup 213 using 205 messages event log listed numerically 229 messages control panel 201 misprint error message 227 missing color troubleshooting 240 motors developing motor removing 135 developing disengagement removing 137 drum motor removing 134 fuser removing 136 ITB removing 132 paper path 45 N network configuration page 211 password setting 202 settings 217 settings report 211 Network Configuration menu 217 network port locating 179 Network Settings tab HP ToolboxFX 200 noise specifications 314 NVRAM initialization 251 online support 312 operating environment specifications 315 operations engine control system 7 laser scanner 23 print cartridge memory 35 ordering 500 sheet tray 257 memory 257 print cartridge 255 product documents 254 supplies and accessories 254 output bin jams 235 output quality archive setting 216 HP ToolboxFX settings 206 print troubleshooting 208 P page count 211 page too complex error message 227 pages blank 247 not printing 247 printing slowly 247 skewed 244 paper curl settings 216 default settings 205 213 HP ToolboxFX setti
99. and A4 size paper Resolution e 600 dots per inch dpi with Image Resolution Enhancement technology 3600 for optimum overall imaging 1200 x 600 dpi for detailed line work and small text Electrical specifications A WARNING Power requirements are based on the country region where the product is sold Do not convert operating voltages This can damage the product and void the product warranty Table B 2 Power requirements Specification 110 volt models 220 volt models Power requirements 100 to 127 volts 10 220 to 240 volts 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Rated current 5 0 Amps 2 5 Amps Table B 3 Power consumption average in watts Product model Printing Ready Sleep Off HP Color LaserJet CP5220 Series 440 W 30 W 43W 0 48 W Values subject to change See www hp com support ljcp5220series for current information Power numbers are the highest values measured using all standard voltages Default time from Ready mode to Sleep 15 minutes Speed is 20 ppm Letter size w o Acoustic specifications 314 Table B 4 HP Color LaserJet CP5220 Series Sound power level Declared per ISO 9296 Printing Lwaa 6 3 Bels A 63 dB A Appendix Product specifications ENWW Table B 4 HP Color LaserJet CP5220 Series continued Sound power level Declared per ISO 9296 Ready Lwaa 5 3 Bels A 53 dB A Sound pressure level printing Declared p
100. ansfer bias output Replace the high voltage power supply upper See First transfer high voltage power supply on page 153 The toner is not fully fused to the paper The fuser roller or pressure roller is scarred or deformed Replace the fuser See Fuser on page 79 The thermistor is defective The fuser heater is defective Replace the fuser See Fuser on page 79 ENWW Solve image quality problems 243 Problem Sample Cause Solution Some color is misregistered The product is incorrectly calibrated Calibrate the product The ITB unit is defective If the ITB does not rotate smoothly or a cleaning malfunction occurs ITB is dirty replace the ITB See Intermediate transfer belt ITB on page 87 The drive gear of the ITB motor is worn or chipped Check each drive gear between the ITB drive roller and the ITB motor If the gear is worn or chipped replace the drive unit The RD sensor is defective Open and close the front door several times to clean the RD sensor If the problem persists replace the RD sensor See Registration sensor assembly on page 112 The laser scanner unit is defective Replace the laser scanner assembly See Laser scanner assembly on page 105 The print cartridge is defective Replace the print cartridge of the affected color Toner smears appear on the media The product has residual me
101. anship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 307 HP Color LaserJet Fu
102. applied to the secondary transfer roller to charge the paper positive As the paper passes between the secondary transfer roller and the ITB the complete toner image on the ITB is transferred onto the paper Figure 1 19 Secondary transfer Secondary transfer opposed roller Secondary transfer roller Secondary transfer bias ENWW Image formation system 31 Separation Step 7 The elasticity of the paper and the curvature of the secondary transfer opposed roller cause the paper to separate from the ITB The static charge eliminator reduces back side static charge of the paper and controls excess discharge after the transfer process for stable media feed and image quality Figure 1 20 Separation Secondary transfer opposed roller Static charge eliminator Secondary transfer roller Fusing block Step 8 The product uses an on demand fuser The toner image is permanently affixed to the printing paper by heat and pressure Figure 1 21 Fusing Fuser sleeve Fuser heater Paper Pressure roller 32 Chapter 1 Theory of operation ENWW ITB cleaning block Step 9 The cleaning blade scrapes the residual toner off the surface of the ITB The residual toner feed screw deposits residual toner in the toner collection unit Figure 1 22 ITB cleaning Residual toner feed screw Cleaning blade Drum cleaning block Step 10 The cleaning blade scrapes the residual toner off the su
103. archive setting 216 HP ToolboxFX settings 206 test 68 troubleshooting 208 troubleshooting page 208 Print Settings tab HP ToolboxFX 200 printing troubleshooting 247 problem solving event log messages numerical list 229 Product information tab HP ToolboxFX 200 product registration 207 PS font list 211 Q quality archive setting 216 HP ToolboxFX settings 206 print troubleshooting 208 R rear door locating 179 registration product 207 remote firmware upgrades about 252 removing parts cassette pickup drive assembly 108 cautions for 65 checklists 68 control panel assembly 90 DC controller PCA 137 delivery assembly 124 delivery drive assembly simplex models 129 developing motor 135 developing disengagement motor 137 driver PCA 137 drum motor 134 duplex drive assembly duplex models 127 environmental sensor 160 formatter PCA 144 front door assembly 90 fuser 79 fuser fan 142 fuser motor 136 high voltage power supply first transfer 153 high voltage power supply second transfer 155 imaging developing high voltage power supply 152 intermediate transfer belt 87 ITB motor 132 laser scanner assembly 105 left cover 89 lifter drive assembly 115 low voltage power supply 148 memory DIMM 74 pickup roller tray 1 80 pickup roller tray 2 84 power switch PCA 159 power supply fan and fan duct 139 print cartridges 68 rear cover 90 registration sensor assembly 112 residual toner full sensor 120 residual toner
104. aserJet Professional CP5220 Series kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser Substances Table China AeA ED RU tar Ed FAS rs NAN BER TT H E AeA ED UR TCS r Pb iN SOMA BURAK 28 BK BEAR Hg Cd Cr VI PBB PBDE fTHIS SE X 0 X 0 0 0 Tell rr bx 0 0 0 0 0 0 LESE 0 0 0 0 0 0 FA ULA AE X 0 0 0 0 0 T f X 0 0 0 0 0 0 APTA MEA SE SCR SE PR SJ T 11363 2006 BOR X RIER ABE RASE ED ee ae A SJ T 11363 2006 BOR iE AA SACRE AR ce RE IE a a BE R
105. atory model number This number should not be confused with the product name or the product number s Boise Idaho 83713 USA January 2009 For Regulatory Topics Only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen Germany FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA Phone 208 396 6000 ENWW Declaration of conformity 319 Safety statements Laser safety A The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC
106. ays load error messages 226 settings 205 213 specifications physical 313 troubleshooting about 174 blank pages 247 calibration 175 checklist 172 174 Index 327 cold reset 250 configuration page 177 control panel messages 201 demo page 177 direct connect problems 248 event log 177 jams 230 lines printed pages 241 network problems 248 NVRAM initialization 251 pages not printing 247 pages printing slowly 247 power on 176 print quality 208 reports and tools 177 skewed pages 244 status page 177 text 244 tonersmear 244 USB cables 247 wrinkles 244 types media HP ToolboxFX settings 206 U upgrade firmware about 252 usage page 211 USB port locating 179 speed settings 216 troubleshooting 247 V vertical lines troubleshooting 241 voltage specifications 314 warranty customer self repair 311 license 309 print cartridges 307 product 306 Web sites customer support 312 Macintosh customer support 312 white spots troubleshooting 241 wiring diagram 197 wrinkles troubleshooting 244 328 Index ENWW 2009 Hewlett Packard Development Company L P www hp com CE710 90910
107. bled and Full be connected to an EHCI host controller that is also operating at high speed This menu item also does not reflect the current operating speed of the product The default setting is High Less Paper Curl Off If printed pages are consistently curled use this option to set the product to a mode that reduces curl On The default setting is Off Archive Print Off If you are printing pages that will be stored for a long time use this option to set the product to a mode that reduces toner On smearing and dusting The default setting is Off Restore Defaults Yes Sets all customized settings to the factory default values No 216 Chapter 3 Solve problems ENWW Network Configuration menu Use this menu to establish network configuration settings NOTE This menu appears on network models only Menu item Sub menu item Description TCP IP Configuration Automatic Select the Automatic option to automatically configure all the TCP IP settings Manual Select the Manual option to manually configure the IP address subnet mask and default gateway The default setting is Automatic Auto Crossover On This item is used when you are connecting the product directly to a personal computer using an Off Ethernet cable you might have to set this to On or Off depending on the computer being used The default setting is the On option Network Services IPv4 This item is used by the network administrator t
108. buttons to select the Reports menu and then press the OK button 3 Use the arrow buttons to navigate to the Configuration Report option and then press the OK button to print the report 4 Press the cancel button amp to exit the menus Event log messages NOTE Unless otherwise noted the event log messages in the following table do not have a corresponding control panel message Table 3 2 Event log only messages Event log message Description 54 01 Environmental sensor error 54 06 Color density sensor error 54 14 Color plane registration sensor error 54 11 Black density out of range 54 1101 Cyan density out of range 54 1102 Magenta density out of range 54 1103 Yellow density out of range 54 1200 Black density measurement abnormality 54 1201 Cyan density measurement abnormality 54 1202 Magenta density measurement abnormality 54 1203 Yellow density measurement abnormality 54 21 Beam detect errors 54 25 Top of page sensor abnormality ENWW Tools for troubleshooting 229 Clear jams Common causes of jams Common causes of jams Cause Solution The paper length and width guides are not adjusted correctly Adjust the guides so they are against the paper stack The media does not meet specifications Use only media that meets HP specifications You are using media that has already passed through a printer or copier Do not use media that has been p
109. ck if the ITB unit is installed Reconnect the connector 7181 on the DC controller PCA Run the switch test in the sensor monitor mode to verify that the primary transfer roller disengagement switch is functioning correctly If it is not functioning correctly replace the primary transfer roller disengagement switch unit Run the primary transfer roller engagement and disengagement drive test in the actuator drive mode to verify that the primary transfer roller disengagement mechanism is functioning correctly If it is not functioning correctly replace the fuser drive unit ENWW Tools for troubleshooting 223 Control panel message Status alert Description Recommended action 59 X Error Turn off then on The product has experienceda 1 problem with one of the motors 59 3 Fuser motor startup error Reconnect the connector J516 on the fuser motor and the connector J81 on the DC controller PCA 2 Run the fuser motor drive e 59 4 Fuser motor rotation test in the actuator drive error mode to verify that the fuser motor is functioning correctly If it is not replace the fuser motor unit 59 X Error Image drum motor startup or 1 Reconnect the connector rotation error black J517 on the ITB motor and Turn off then on the connector J81 on the e 59 50 Image drum motor DC controller PCA startup error black 2 Run the drum motor drive e 59 60 Image drum motor test in the a
110. collection unit access door ENWW Tools for troubleshooting 189 Figure 3 13 Major component locations 1 of 3 c 5 c _ oz S E 8 oO o 275 6151515 18 5 ru E Sir ENWW 190 Chapter3 Solve problems ENWW Description Main drive unit Lifter drive unit Tools for troubleshooting 191 Figure 3 14 Major component locations 2 of 3 Duplex drive unit duplex models only Delivery drive unit simplex models only N gt c S 5 2 D o 0 a E c D 5 So s 3t 2 DO am 3 5 ea o amp o us gt ms al E E ENWW 192 Chapter 3 Solve problems em Toner collection unit full sensor I Cassette pickup drive unit Figure 3 15 Major component locations 3 of 3 Description ITB unit 2 Item Description 1 Waste toner carrier unit 2 Formatter 3 Fuser drive unit ENWW Tools for troubleshooting 193 Figure 3 16 Motors fans and rollers component locations Item Description Item Description 1 Secondary transfer roller unit 7 Drum motor 2 MP tray Tray 1 pickup roller 8 Fuser motor 3 MP tray Tray 1 separation pad 9 ITB motor 4 Cassette Tray 2 separation roller u
111. components 2 of 6 on page 267 Stopper inner door 1 RC2 6719 000CN Internal components 1 of 6 on page 265 Stopper inner door 2 RC2 6736 000CN Internal components 1 of 6 on page 265 Support developing coupling RC2 6811 000CN Internal components 3 of 6 on page 269 Support frame front RC2 7196 000CN Internal components 2 of 6 on page 267 Support frame rear RC2 7197 000CN Internal components 2 of 6 on page 267 Switch bottom paper feeder WC2 5512 000CN Paper feeder internal components on page 287 Toner collection unit included in the service kit CE710 69005 Internal components 4 of 6 on page 271 Toner feed assembly RM1 6040 000CN Internal components 4 of 6 on page 271 Tray 1 MP tray assembly RM1 6045 000CN Right door assembly on page 263 Waste toner detection PCA RM1 6779 000CN PCAs on page 283 296 Chapter4 Parts and diagrams ENWW Numerical parts list Table 4 21 Numerical parts list Part number CD710 69002 Description Fuser assembly 220V included in service kit Table and page Internal components 2 of 6 on page 267 CE490 67901 Formatter PCA not illustrated PCAs on page 283 CE710 69001 Fuser assembly 110V included in service kit Internal components 2 of 6 on page 267 CE710 69003 ITB assembly included in the se
112. contents of NVRAM are retained when the product is turned off or disconnected PJL overview The printer job language PJL is an integral part of configuration in addition to the standard printer command language PCL With standard cabling the product can use PJL to perform a variety of functions such as these e X Two way communication with the host computer through a network connection or a USB connection The product can inform the host about such things as the control panel settings and the control panel settings can be changed from the host e Dynamic I O switching The product uses this switching to be configured with a host on each I O The product can receive data from more than one I O simultaneously until the I O buffer is full This can occur even when the product is offline e Context sensitive switching The product can automatically recognize the personality PS or PCL of each job and configure itself to serve that personality e Isolation of print environment settings from one print job to the next For example if a print job is sent to the product in landscape mode the subsequent print jobs print in landscape mode only if they are formatted for landscape printing PML The printer management language PML allows remote configuration and status read back through the I O ports Control panel The formatter sends and receives product status and command data to and from the control panel PCA 6 Chapter 1 Theory
113. controller PCA and the connectors J109 J110 on the power line between the low voltage power supply unit and fuser 4 Replace the fuser 220 Chapter 3 Solve problems ENWW Control panel message Description Recommended action 50 9 Fuser Error Abnormally high subthermistor 1 Reinstall the fuser Check fuser temperature error the connector J704 Turn off then on between the fuser and the product If it is damaged replace the fuser drive unit or fuser 2 Reconnect the connector J131A on the DC controller PCA 3 Replace the fuser 51 XX Error The product has experienced an 1 Turn the product off and internal error with a laser then on Turn off then on scanner 2 Verify that the connectors e 51 20 black J61 and J62 on the DC controller PCA are correctly e 51 21 cyan seated Also verify that the connectors on the laser e 51 22 magenta scanner are correctly seated e 51 23 yellow 3 If the problem remains replace the laser scanner 54 XX Error The product has experienced an 1 Open the door to the error with one of the print cartridge tray and slide out Turn off then on cartridge sensors the cartridge tray e 54 15 yellow 2 Inspect the white mechanism on the relevant e 54 16 magenta cartridge It is located on the right side of the cartridge e 54 17 cyan 3 Push the mechanism in and e 54 18 black out slowly A black flag will raise up as you push it If it do
114. ctuator drive rotation error black mode to verify that the ITB motor is functioning correctly If it is not replace the ITB motor unit 59 X Error v4 Image drum motor startup or 1 Reconnect the connector rotation error cyan magenta or J515 on the drum motor Turn off then on yellow and the connector J81 on the DC controller PCA e 59 51 Image drum motor startup error cyan 2 Run the drum motor drive 59 52 Image drum motor startup error magenta 59 53 Image drum motor startup error yellow 59 61 Image drum motor rotation error cyan 59 62 Image drum motor rotation error magenta 59 63 Image drum motor rotation error yellow test in the actuator drive mode to verify that the drum motor is functioning correctly If it is not replace the drum motor unit 59 X Error Turn off then on Black developer motor startup or 1 rotation error 59 70 Black developer motor startup error 59 80 Black developer motor rotation error Reconnect the connector J517 on the ITB motor and the connector J81 on the DC controller PCA Run the ITB motor drive test in the actuator drive mode to verify that the ITB motor is functioning correctly If it is not replace the ITB motor unit 224 Chapter3 Solve problems ENWW Control panel message Description Recommended action 59 X Error Turn off then on Developing motor abnormal rotation or start up e 59 70 Black developer motor startup error
115. d along the right and left side of the ITB Figure 2 17 Remove the intermediate transfer belt 2 of 3 Removal and replacement procedures 87 4 Graspthe large handles on the ITB and then pull the ITB straight out of the product until it stops and then pull up to remove it from the product A CAUTION The ITB is a sensitive component Be careful when handling the ITB so that it is not damaged Always place the ITB in a safe and protected location Figure 2 18 Remove the intermediate transfer belt 3 of 3 X Reinstallationtip If you are installing a replacement ITB make sure that you remove all of the packing tape and the protective cover sheet 88 Chapter 2 Removal and replacement ENWW External panels covers and doors Identification and location Figure 2 19 External panels covers and doors Table 2 1 External panels covers and doors Item Description Item Description 1 Rear right cover see Right rear cover 6 Top cover see Top cover on page 96 on page 95 2 Right door assembly see Right door assembly 7 Left cover see Left cover on page 92 on page 102 ENWW Removal and replacement procedures 89 Table 2 1 External panels covers and doors continued Item Description Item Description 3 Right front cover and control panel assembly see 8 DIMM cover Right front cover and control panel assembly on pa
116. d delivery system e Paper feeder ENWW Basic operation Major product systems The product contains the following five systems Engine control system Laser scanner system Image formation system Media feed system Optional paper feeder system Product block diagram Figure 1 1 Product block diagram ENGINE CONTROL SYSTEM 2 Chapter 1 Theory of operation LASER SCANNER SYSTEM IMAGE FORMATION SYSTEM MEDIA FEED SYSTEM OPTION ENWW Sequence of operation The DC controller in the engine control system controls the operational sequences of the product The following table describes durations and operations for each period of a print operation from when the product is turned on until the motor stops rotating Normal sequence of operation Table 1 1 Sequence of operation Name Timing Purpose WAIT From the time the power switch is turned on the door Brings the product to printable condition is closed or the product exits Sleep mode until the product is ready for a print operation e Detects and heats the fuser e Detects the print cartridge and any cartridge changes e Detects the ITB and moves the ITB and the developing unit to the home position e Cleans residual toner from the ITB and the secondary transfer roller STBY standby From the end of the WAIT or LSTR period until either Maintains the product in printable condition a print command is sent o
117. d is received e Aocontrol panel button is pressed e A cover is opened e A paper tray is opened e engine test switch is pressed NOTE Product error messages override the Sleep message The product enters Sleep Delay at the appropriate time but the error message continues to appear Input output The product has two I O interfaces e A USB 2 0 port for connecting directly to a computer e Aninternal 10 100Base T network port ENWW Formatter control system 5 CPU The formatter incorporates a 540 MHz Coldfire processor Memory The random access memory RAM on the formatter PCA contains the page I O buffers and the font storage area It stores printing and font information received from the host system and can also serve to temporarily store a full page of print image data before the data is sent to the print engine Memory capacity can be increased by adding a DIMM to the formatter Note that adding memory might also increase the print speed for complex graphics NOTE Ifthe product encounters a problem when managing available memory a clearable warning message appears on the control panel display Firmware The firmware is contained on NAND flash memory soldered on the formatter board A remote firmware upgrade process is available which overwrites the firmware in the NAND flash Nonvolatile memory The product uses nonvolatile memory NVRAM to store device and user configuration settings The
118. der to disconnect the connectors and then install new zip ties when reinstalling the assembly amp NOTE The connectors might be hidden behind the assembly Figure 2 46 Remove the 2 pickup drive assembly 2 of 3 ww 3 Pull out one tab callout 1 and then slide the guide callout 2 to the right to remove it Figure 2 47 Ru the cassette pickup drive assembly 3 of 3 ENWW Removal and replacement procedures 109 4 Remove two screws callout 1 move the registration sensor lever callout 2 to the up position and then pull the cassette pickup drive assembly callout 3 toward you to remove it of x 5 After replacing the cassette pickup drive assembly use the Secondary service menu menu to reset the registration roller page count to zero The registration roller is part of the cassette pickup drive assembly Reinstallation tip When reassembling the cassette pickup drive unit callout 1 the sensor flag callout 2 is in the way Be sure to hold up the sensor flag when reassembling Verify that the sensor flag moves properly after reassembling the cassette pickup drive unit The figure below shows the assembly reinstalled correctly 110 Chapter 2 Removal and replacement ENWW The figure below shows the assembly reinstalled incorrectly ENWW Removal and replacement procedures 111 Registration sensor assembly Before proceeding remove the following components e X Cassette separation r
119. determines a cartridge absence it notifies the formatter Toner level detection The DC controller detects the remaining toner level in a cartridge by the optical detection method The DC controller notifies the formatter of the remaining toner level Cartridge life detection The DC controller detects the cartridge life by monitoring the total operational wear limit or remaining toner level of the cartridge The DC controller determines a cartridge end of life and notifies the formatter when the operational wear limit of the cartridge reaches a specified amount or the cartridge runs out of toner Developing unit engagement and disengagement control ENWW The developing unit engagement and disengagement control engages the developing unit with the photosensitive drum or disengages the developing unit from the drum depending on the print mode full color mode or black only mode The developing unit is engaged only when required preventing a deterioration of the drums and maximizing their life The developing disengagement motor rotates the developing disengagement cam As the cam rotates the developing unit engages with or separates from the photosensitive drum When the product is turned on and when each print job is completed all four of the developing units disengage from the photosensitive drums When the print mode is in full color mode all of the developing units engage with the drums When the print mode is in black only mode onl
120. determines a motor failure if a motor does not reach a specified speed within a specified period after motor startup or if the rotational speed is outside a specified range for a specified period Figure 1 4 Motors Drum motor M2 Developing motor M3 Fuser motor M4 ITB motor M1 Developing disengagement motor M6 Pickup motor M5 Scanner motor M10 Cassette lifter motor M9 Engine control system 11 Table 1 3 Motors Description Components driven Failure detection ITB motor M1 ITB Yes Black photosensitive drum Developing roller Drum motor M2 Yellow magenta and cyan photosensitive drums Yes Developing motor M3 Yellow magenta and cyan developing rollers Yes Fuser motor M4 Fuser pressure and delivery rollers Yes Pressurizes and depressurizes the pressure roller Engages and disengages the primary transfer roller Pickup motor M5 Tray 1 pickup roller No Cassette pickup roller Feed roller Duplex feed roller duplex models only Developing Engages and disengages the developing unit No disengagement motor M6 Cassette lifter motor Lifter for the cassette No M9 Scanner motor M10 Scanner mirror No 12 Chapter 1 Theory of operation ENWW Fans The product uses to fans to maintain the correct internal temperature The DC controller determines a fan failure when a fan locks for a specified period after it starts driving Figure 1 5 Fans Power supply
121. dia Remove the residual media The fuser inlet guide is dirty Clean the fuser inlet guide The printed page contains misformed characters The product is experiencing page skew See the Text or graphics are Skewed on the printed page row in this table The laser scanner unit is defective Replace the laser scanner assembly See Laser scanner assembly on page 105 Text or graphics are skewed on the printed page The registration shutter spring is unhooked Check the spring and place it in the correct position The registration shutter spring is deformed Replace the registration sensor assembly See Registration sensor assembly on page 112 The printed page contains wrinkles or creases i pam med The roller or media feed guide is dirty Clean any dirty components A feed roller is deformed or has deteriorated Replace any deformed or deteriorated rollers The paper feed guide is damaged Replace the paper feed guide unit 244 Chapter 3 Solve problems ENWW Problem Cause Solution The front of the page is dirty The photosensitive drum is Replace the print cartridge dirty The fuser roller or pressure Execute a Pressure roller clean roller is dirty mode If the dirt does not come off replace the fuser See Fuser on page 79 NOTE Cleaning the fuser with HP tough paper provides better results than with plain paper You might n
122. door assembly simplex model Table and page Right door assembly on page 263 RM1 6164 000CN Sensor cassette last paper presence Internal components 2 of 6 on page 267 RM1 6165 000CN Paper delivery assembly Paper delivery assembly on page 281 RM1 6167 000CN Drive assembly duplex reverse duplex model only Internal components 2 of 6 on page 267 RM1 6639 000CN DC Controller PCA duplex model PCAs on page 283 RM1 6743 000CN Driver PCA duplex model PCAs on page 283 RM1 6755 000CN Low voltage power supply PCA 110V PCAs on page 283 RM1 6756 000CN Low voltage power supply PCA 220V PCAs on page 283 RM1 6761 000CN Power switch PCA PCAs on page 283 RM1 6779 000CN Waste toner detection PCA PCAs on page 283 RM1 6783 000CN Driver PCA simplex model PCAs on page 283 RM1 6796 000CN DC Controller PCA simplex model PCAs on page 283 RM1 6800 000CN Imaging high voltage PCA PCAs on page 283 RM1 6801 000CN Primary transfer high voltage PCA PCAs on page 283 RM1 6802 000CN RM1 6804 000CN Secondary transfer high voltage PCA Cable assembly flat flexible PCAs on page 283 Internal components 4 of 6 on page 271 RM1 6807 000CN Cable low voltage power supply Internal components 5 of 6 on page 273 RM1 6811 000CN Cable low voltage AC joint Internal components 5
123. e Calibrate the product on page 210 ENWW Troubleshooting process 175 Power on checks When you turn on the product if it does not make any sound or if the control panel display is blank check the following items e X Verify that the product is plugged directly into an active electrical outlet that has the correct voltage Do not plug the product into a surge protector or power strip e X Verify that the power button is illuminated e Verify that the formatter is seated correctly e Remove any HP Jetdirect or other devices and then try to turn the product on again e Ensure that the control panel display is connected e X Check the two fuses on the power supply e f necessary replace the power supply e f necessary replace the DC controller 176 Chapter3 Solve problems ENWW Tools for troubleshooting Diagrams Block diagrams Figure 3 1 Product cross section OG 9 9 OG Item Description Item Description 1 ITB 10 MP tray separation pad 2 Primary transfer roller 11 Cassette Tray 2 pickup roller 3 Pressure roller 12 Cassette separation roller 4 Duplex feed roller 13 Feed roller 5 Fuser 14 Registration roller 6 Fuser sleeve 15 Registration and density sensor 7 Secondary transfer roller 16 Cassette Tray 2 8 ITB drive roller 17 Photosensitive drum 9 MP tray Tray 1 pickup roller 18 Laser scanner unit ENWW Tools for troubleshooting
124. e cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page Problem Solution Poor physical connection Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is unable to communicate Use the command prompt to ping the product from your computer For example with the product ping 192 168 45 39 Verify that the ping displays round trip times which indicates that it is working If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network Incorrect link and duplex settings Hewlett Packard recommends leaving this setting in automatic mode the default setting See the product user guide for more information Incorrect IP address for the product on Use the correct IP address the computer If the IP address is correct delete the product and then it add again New software programs have caused Verify that any new software programs are correctly installed and that they use
125. e cover have been aligned correctly with the product chassis 92 Chapter 2 Removal and replacement ENWW Rear cover Remove the rear cover Remove six screws callout 1 and then remove the cover from the product Figure 2 24 Remove the rear cover E V Toner collection unit access door 1 Open the toner collection unit access door callout 1 remove the toner collection unit and then release the link arm callout 2 on the left side of the door Figure 2 25 Remove the toner collection unit access door 1 of 3 m ENWW Removal and replacement procedures 93 2 Partially close the door and then disconnect the right hand link arm callout 1 from the door A CAUTION Do not disconnect the right hand link arm when the door is completely open Doing So can disconnect the link arm spring Figure 2 26 Remove the toner collection unit access door 2 of 3 3 Rotate the access door down 90 degrees and then pull on the left side of the door to remove the access door Figure 2 27 Remove the toner collection unit access door 3 of 3 94 Chapter 2 Removal and replacement ENWW Right rear cover 1 Remove the rear cover See Rear cover on page 93 2 Open the right door assembly 3 Remove two screws callout 1 release one tab callout 2 and then remove the cover A CAUTION The grounding spring on the back fo the cover falls off easily Be careful not to lose it Figure 2 28 Remove
126. e fields on this page appears on the configuration page You can type any character in each of these fields Gf NOTE You must click Apply before your changes take effect 204 Chapter 3 Solve problems ENWW Paper Setup Use these options to configure your default settings These are the same options that are available on the control panel menus on the control panel For more information see Control panel menus on page 211 The following options are available for handling print jobs when the product is out of media e Select Wait for paper to be loaded e Select Wait forever from the Paper out action drop down list to wait indefinitely e Select Cancel from the Paper out action drop down list to cancel the print job e Select Override from the Paper out action drop down list to send the print job to another paper tray The Paper out time field specifies how long the product waits before acting on your selections You can specify from 0 to 3600 seconds amp NOTE You must click Apply before your changes take effect ENWW Tools for troubleshooting 205 Print Quality Use these options to improve the appearance of your print jobs These are the same options that are available on the control panel menus For more information see Control panel menus on page 211 Color Calibration Power On Calibration Specify whether the product should calibrate when you turn it on e Calibration Timing Specify how frequently the produc
127. e of that color If the band or dot moves to a different color contact HP Support Print the print quality troubleshooting page 1 Open HP ToolboxFX See Open HP ToolboxFX page 200 2 Click the Help folder and then click the Troubleshooting page 3 Click the Print button and then follow the directions on the printed pages Configuration page Print the configuration page 1 Press the OK button to open the menus 2 Usethe arrow buttons to select the Reports menu and then press the OK button 3 Use the arrow buttons to navigate to the Configuration Report and then press the OK button to print the report 4 Press the cancel button to exit the menus Print quality troubleshooting tools Repetitive image defect ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems Place the ruler next to the first occurrence of the defect on the page Find the distance between identical defects and use the figure below to identify the component that is causing the defect 399 NOTE When printing this defect ruler verify that any scaling options in the printer driver are disabled ENWW Tools for troubleshooting 209 0 mm p 35 42 mm p gt 50 mm p gt 63 mm M 66 mm p gt 76 mm 80 mm p 94 mm
128. e only supported media e 15 the media in good condition no curls folds or distortion e 15 media stored correctly and within environmental limits Input trays e 15 the amount of media in the tray within specifications e Is the media correctly placed in the tray e the paper guides aligned with the stack e 15 cassette correctly installed in the product Print cartridges e Is each print cartridge installed correctly Transfer unit and fuser e transfer unit and fuser installed correctly Doors e the doors closed 174 Chapter 3 Solve problems ENWW General topic Questions Condensation e Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 10 to 20 minutes e Was a print cartridge opened soon after being moved from a cold to warm room If so allow the print cartridge to sit at room temperature for 1 to 2 hours Miscellaneous e Check for and remove any non HP components for example print cartridges or memory modules from the product e Check to see whether the hardware or software configuration has changed or the problem is not associated with any specific software e Remove the product from the network and ensure that the failure is associated with the product before beginning troubleshooting e Forany print quality issues calibrate the product Se
129. e the fuser fan 1 of 4 Disconnect three connectors callout 1 and then release the cables callout 3 from the cable guides callout 2 Figure 2 85 Remove the fuser fan 2 of 4 p r v m 142 Chapter 2 Removal and replacement ENWW 3 Release four tabs callout 1 and then remove the fan callout 2 and the fan holder callout 3 together Figure 2 86 Remove the fuser of 4 4 Turn the fan holder over and then pull the fan out of the holder Figure 2 87 Remove the fuser fan 4 of 4 x Reinstallation tip Note the wiring path and label orientation for reinstallation ENWW Removal and replacement procedures 143 Formatter PCA A CAUTION ESD sensitive component CAUTION Do not replace the laser scanner and the formatter PCA at the same time The settings for the laser scanner are stored in the formatter RAM When you install a new laser scanner it reads the settings from the formatter CAUTION Donotreplace the DC controller PCA and the formatter PCA at the same time The settings for the DC Controller PCA are stored in the formatter RAM When you install a new DC Controller PCA it reads the settings from the formatter amp NOTE If possible print a configuration page before replacing the formatter You will need to transfer the serial number and the page count information to the new formatter 1 Remove the rear cover see Rear cover on page 93 2 Remove four screws callout 1 a
130. e the tray cavity remove three screws callout 1 release one tab callout 2 and then remove the Tray 3 lifter drive assembly callout 3 Figure 2 117 Remove the Tray 3 lifter drive assembly 2 of 2 Tray 3 pickup motor 1 Remove the tray from the feeder and then remove the rear cover see Tray 3 rear cover on page 161 ENWW Removal and replacement procedures 169 2 Disconnect one connector callout 1 remove two screws callout 2 and then remove the Tray 3 pickup motor callout 3 Figure 2 118 Remove the Tray 3 pickup motor Tray 3 driver PCA 1 Remove the tray from the feeder and then remove the rear cover see Tray 3 rear cover on page 161 2 Disconnect seven connectors remove two screws callout 1 release two tabs callout 2 and then remove the Tray 3 driver PCA callout 3 Figure 2 119 Remove the Tray 3 driver PCA 170 Chapter 2 Removal and replacement ENWW 3 Solve problems To use the information in this chapter you should have a basic understanding of the HP LaserJet printing process Explanations of each mechanical assembly the printer systems and the basic theory of operation are contained in Theory of operation on page 1 Do not perform any of these troubleshooting processes unless you understand the function of each product component e Solve problems checklist e Menu map e Troubleshooting process e Tools for troubleshooting e Clear jams e Solve image quality p
131. e through the startup sequence If an error message appears do the following 1 2 Print a configuration page See Configuration page on page 209 Check the Installed Personalities and Options section on the configuration page and compare it with the configuration page that you printed before the DIMM installation The DIMM might not be installed correctly Repeat the installation procedure Or The DIMM may be defective Try a new DIMM 78 Chapter 2 Removal and replacement ENWW Fuser A CAUTION The fuser might be hot Allow enough time after turning off the product power for the fuser to cool 1 Open the right door assembly 2 Grasp the handles and squeeze the blue release levers callout 1 Figure 2 3 Remove the fuser 3 Pull the fuser callout 2 straight out of the product to remove it ENWW Removal and replacement procedures 79 Pickup roller Tray 1 A CAUTION Do not touch the spongy roller surface unless you are replacing the roller Skin oils on the roller can cause paper pickup problems 1 Open Tray 1 callout 1 and then remove the pickup roller cover callout 2 Figure 2 4 Remove the pickup roller Tray 1 1 of 2 2 Spead out the pickup roller retainers callout 1 until both sides unlatch and then remove the pickup roller callout 2 Figure 2 5 Remove the pickup roller Tray 1 2 of 2 80 Chapter 2 Removal and replacement ENWW Separation pad Tray 1 A
132. eater control circuit 4 4 RLD2 RLD1 REMOTEON Low voltage power supply Rectifying circuit M Zerocross circuit 3 3V generation circuit Protection circuit 24V generation circuit Power switch me Remote switch control circuit 5V generation circuit gt gt Q 24V Interlock switch 3 3V gt QD a IN Interlock switch The product uses three DC voltages 24V 5V and 3 3V The voltages are subdivided as follows 24V Supplied constantly Stopped during Sleep mode 24R Interrupted when the front or right door is opened 18 Chapter 1 Theory of operation ENWW 5V Supplied constantly Stopped during Sleep mode 5R Interrupted when the front or right door is opened 3 3V Supplied constantly ENWW Engine control system 19 Overcurrent overvoltage protection The low voltage power supply has a protective circuit against overcurrent and overvoltage to prevent failures in the power supply circuit The low voltage power supply automatically stops supplying the DC voltage whenever excessive current flows or voltage abnormally increases If the dc voltage is not being supplied from the low voltage power supply the protective function may be running In this case turn off the power switch and unplug the power cord Do not turn the
133. econd side Load the page in the indicated tray with the side to be printed face up and the top of the page away from you and then press the OK button Manual feed TYPE SIZE Press OK for available media The product is set for manual feed mode Press the OK button to clear the message or load the correct media into Tray 1 Memory is low Press OK Try again later or turn off amp on v The product memory is almost full Press the OK button to cancel the job Break the job into smaller jobs that contain fewer pages Misprint Press OK v Print media has been delayed as it moves through the product Press the OK button to clear the message Non HP supply in use A non HP supply is installed This message is temporary and will disappear after several seconds If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using non HP supplies are not covered under HP warranty Print failure Press OK alternates with If error repeats turn off then on lt The product cannot process the page Press the OK button to continue printing the job but output might be affected If the error persists turn the power off and then on Resend the print job Rear door open The product rear door is open Close the door Remove shipping locks from lt color gt cart
134. ect the default size and type for Tray 3 from the Paper Type list of available sizes and types Paper Out Action Wait Forever Select how the product should react Override Cancel when a print job requires a size or type that is not available or when a specified tray is empty Select the Wait Forever option to make the product wait until you load the correct media and then press the OK button This is the default setting Select the Override option to print on a different size or type after a specified delay Select the Cancel option to automatically cancel the print job after a specified delay If you select either the Override or Cancel option the control panel prompts you to specify the number of seconds to delay Use the arrow buttons to increase or decrease the time ENWW Tools for troubleshooting 213 Menu item Sub menu item Sub menu item Description Print Quality Allow Color Printing Yes No Select the Yes option to allow the job to print in monochrome black and white or color depending on the job This is the default setting Select the No option to disable color printing All jobs will print in monochrome black and white Some internal pages will still print in color Color Calibration Calibrate Now Power On Calibration Calibrate Now Makes the product perform a calibration immediately If a job is processing the product calibrates after the job is complete If an error message
135. ee Top cover on page 96 e Toner collection unit See Toner collection unit on page 72 e Toner collection unit access door See Toner collection unit access door on page 93 120 Chapter 2 Removal and replacement ENWW Remove the residual toner full sensor 1 Release one tab callout 1 and then remove the cover callout 2 Figure 2 61 Remove the residual toner full sensor 1 of 4 m eC 2 Remove two M4 screws callout 1 and one M3 screw callout 2 Then remove the toner cover callout 3 Figure 2 62 Remove the residual toner full sensor 2 of 4 ENWW Removal and replacement procedures 121 3 Disconnect one connector callout 1 remove three screws callout 2 and then remove the residual toner full sensor assembly callout 3 Figure 2 63 Remove the residual toner full sensor 3 of 4 4 Remove the sensor from the assembly by releasing four clips callout 1 removing the wiring from the routing guide callout 2 and releasing the switch callout 3 A CAUTION During the removal process ensure that the gear box callout 4 does not fall out of the assembly Figure 2 64 Remove the residual toner full sensor 4 of 4 122 Chapter 2 Removal and replacement ENWW Formatter case Before proceeding remove the following components e Leftcover See Left cover on page 92 e Rear cover See Rear cover on page 93 amp NOTE These photos show the formatter PCA removed from the formatte
136. eed to execute the cleaning process several times to remove all contaminates on the fuser See repetitive image defect ruler Clean the indicated roller If the contaminate does not come off replace appropriate roller or assembly Repetitive horizontal lines eee Execute a cleaning page to clean the AABHCE i contaminate off the fuser The AQGBOCE cleaning page may need to be run aBBGE several time to clean the fuser Do ded not replace the fuser AOBDCE AGBLRCS NOTE Cleaning the fuser with HP tough paper provides better results than with plain paper You might need to execute the cleaning process several times to remove all contaminates on the fuser Pages have flecks of toner Remove and then reinstall the print cartridge associated with the defect Pages have one or more skewed color planes can appear on the right or left side of the page ENWW Solve image quality problems 245 Clean the product During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these problems Clean the product using HP ToolboxFX 1 2 3 Open HP ToolboxFX See Open HP ToolboxFX on page 200 Click the System Settings folder and then click the Service page In the area for Cleaning Mode click the Start button to
137. een the MP tray media presence sensor and the registration roller is short To prevent the photosensitive drums and the ITB from being contaminated with toner the last paper sensor detects the last paper The MP tray last paper detection roller rotates when the last paper is picked up 48 Chapter 1 Theory of operation ENWW The DC controller notifies the formatter of a media absence when it detects the last paper by the last paper sensor Figure 1 37 Tray 1 MP tray last paper detection Feed direction A MP tray last paper detection roller Cross sectional view from A direction Paper feed After the paper pickup operation the paper picked up from either the cassette or MP tray is then fed to the fixing and delivery block 1 The registration shutter corrects the skew feeding of the paper that is picked up from the cassette or MP tray 2 When the TOP sensor detects the leading edge of paper the DC controller controls the rotational speed of the pickup motor to align with the leading edge of toner image on the ITB 3 toner image on the ITB is transferred onto the paper and the paper is fed to the fusing and delivery block ENWW Pickup feed and delivery system 49 The DC controller notifies the formatter of a paper size mismatch error when the paper length detected by the TOP sensor does not match the paper size specified by the formatter Figure 1 38 Paper feed DC controller 1
138. eep mode e Receiving and processing print data from the various product interfaces e Monitoring control panel functions and relaying product status information through the control panel and the network or bidirectional interface e Developing and coordinating data placement and timing with the DC controller PCA e Storing font information e Communicating with the host computer through the network or the bidirectional interface The formatter receives a print job from the network or bidirectional interface and separates it into image information and instructions that control the printing process The DC controller PCA synchronizes the image formation system with the paper input and output systems and then signals the formatter to send the print image data The formatter also provides the electrical interface and mounting locations for an additional DIMM Sleep mode amp NOTE In the System Setup menu this item is termed Sleep Delay This feature conserves power after the product has been idle for an adjustable period of time When the product is in Sleep Delay the control panel backlight is turned off but the product retains all settings downloaded fonts and macros The default setting is for Sleep Delay to be enabled and the product enters Sleep Delay after a 30 minute idle time The product exits Sleep Delay and enters the warm up cycle when any of the following events occur e A print job valid data or a PML or PJL comman
139. emove spring callout 4 Figure 2 43 Remove the laser scanner assembly 3 of 4 106 Chapter 2 Removal and replacement ENWW 6 While holding up the handle callout 1 pull the laser scanner callout 2 up slightly and then out of the product A CAUTION Do not touch the protective glass strip on top of the assembly Figure 2 44 Remove the laser scanner assembly 4 of 4 GG ee XX Reinstallation tip Align the assembly with the guides on the left side of the opening when reinstalling the assembly Reinstallation tip Align the pin on the bottom of the assembly with the notch in the product when reinstalling the assembly After pushing the assembly into the product you might have to pull the assembly slightly forward to seat the pin in the notch ENWW Removal and replacement procedures 107 Cassette pickup drive assembly Before proceeding remove the following components e See Intermediate transfer belt ITB on page 87 e Cassette separation roller assembly See Separation roller assembly Tray 2 on page 82 Remove the cassette pickup drive assembly 1 Pull out one tab callout 1 pull the bottom of the cable cover out and then pull up to remove the cable cover callout 2 Figure 2 45 Remove the cassette pickup drive assembly 1 of 3 zm 108 Chapter 2 Removal and replacement ENWW 2 Disconnect three connectors callout 1 You will need to cut the zip ties in or
140. epair HP will pay all shipping and part return costs and determine the courier carrier to be used Customer self repair warranty service 311 Customer support Get telephone support free during your warranty period for Country region phone numbers are on the flyer that was in the your country region box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support ljcp5220series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information www hp com go ljop5220series software Order additional HP service or maintenance agreements www hp com go carepack 312 Appendix A Service and support ENWW B Product specifications e Physical specifications e Performance specifications e Electrical specifications e Acoustic specifications e Environmental specifications e Skew specifications ENWW 313 Physical specifications Table B 1 Physical specifications Product Height Depth Width Weight HP Color LaserJet 338 mm 13 3 in 588 mm 23 1 in 545 mm 21 5 in Without print CP5220 Series Printer cartridges 31 5 kg 69 5 Ib With print cartridges 38 9 kg 85 7 Ib Performance specifications Print speed e Prints up to 20 pages per minute ppm on letter size paper
141. eparation roller assembly Tray 2 1 of 2 4 Pullthe separation roller assembly up and remove it from the product Figure 2 11 Remove the separation roller assembly Tray 2 2 of 2 ENWW Removal and replacement procedures 83 Pickup roller Tray 2 A CAUTION Do not touch the spongy roller surface unless you are replacing the roller Skin oils on the roller can cause paper pickup problems 1 2 3 4 5 Open Tray 2 Open the right door assembly Remove the separation roller assembly see Separation roller assembly Tray 2 on page 82 Lift one of the two levers callout 1 on either side of the pickup roller and then push the right side of the roller in the direction of the arrow Figure 2 12 Remove the pickup roller Tray 2 1 wm nm __ Remove the pickup roller XX Reinstallation tip Insert the left side of the roller into the product first 84 Chapter 2 Removal and replacement ENWW Pickup roller separation roller and feed roller Tray 3 A CAUTION Do not touch the spongy roller surface unless you are replacing the roller Skin oils on the roller can cause paper pickup problems XK TIP You do not have to separate the product from the feeder to remove these rollers 1 Remove Tray 3 from the product and then locate the Tray 3 rollers on the righthand side of the tray cavity Figure 2 13 Remove the Tray 3 rollers 1 of 2 2 Release three tabs and then pull the r
142. er ISO 9296 Bystander position Loam 49 dB A Operator position Lpam 54 dB A 1 Values are based on preliminary data See www hp com support ljcp5220series for current information 3 Configuration tested HP Color LaserJet CP5220 Series printing on A4 size paper in simplex mode Environmental specifications ENWW Table B 5 Operating environment specifications Environment Recommended Allowed Temperature 15 to 27 C 59 to 80 6 F 10 to 30 C 50 to 86 F Humidity 20 to 60 relative humidity RH 10 to 80 RH Altitude Not applicable 0 to 3048 m 0 to 10 000 ft NOTE These values are based on preliminary data See www hp com support licp5220series for current information Environmental specifications 315 Skew specifications Table B 6 Media registration and image placement accuracy Cut sheet simplex and automatic Envelopes and postcards duplex Skew vertical lt 1 5 mm 260 mm lt 3 3 mm 220 mm First line leading edge position 5 0 mm 2 0 mm 10 0 mm 3 0 mm Left margin accuracy 5 0 mm 2 0 mm 10 mm 2 5 mm Parallelism lt 0 7596 N A Image or text stretching vertical lt 1 0 N A Image or text stretching horizontal lt 1 0 96 N A Duplex registration vertical horizontal lt 2 0 mm N A 1 Xerox 4024 20 should be used for measurement 316 Appendix B Product specifications ENWW C Regulatory information e FCC regulations
143. er supply Before proceeding remove the following components e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Right rear cover See Right rear cover page 95 e Leftcover See Left cover on page 92 e Rear cover See Rear cover on page 93 e Top cover See Top cover on page 96 e Toner collection unit See Toner collection unit on page 72 Toner collection unit access door See Toner collection unit access door on page 93 e X Toner cover See the first step of Residual toner full sensor on page 120 Remove the first transfer high voltage power supply CAUTION ESD sensitive part 1 Remove one screw callout 1 release three tabs callout 2 and then slide the power supply off the alignment post callout 3 Figure 2 96 Remove the first transfer high voltage power supply 1 of 2 ENWW Removal and replacement procedures 153 2 Disconnect one connector callout 2 and then remove the first transfer high voltage power supply PCA callout 1 Figure 2 97 Remove the first transfer high voltage power supply 2 of 2 154 Chapter 2 Removal and replacement ENWW Second transfer high voltage power supply Before proceeding remove the following components e Rear cover See Rear cover on page 93 e Right rear cover See Right rear cover page 95 Remove the second transfer high voltage power supply A CA
144. ernal components 2 of 6 on page 267 Fuser motor assembly RM1 6075 000CN Internal components 2 of 6 on page 267 Gear assembly fuser RM1 7914 000CN Internal components 2 of 6 on page 267 Gear 18T 29T simplex model RU6 0775 000CN Internal components 3 of 6 on page 269 Gear 25T duplex model RU6 0771 000CN Internal components 3 of 6 on page 269 Gear 25T duplex model RU6 0772 000CN Internal components 3 of 6 on page 269 Gear 74T duplex model RU6 0773 000CN Internal components 3 of 6 on page 269 Gear link worm Guide paper feed RU6 0795 000CN RC2 7297 000CN Internal components 4 of 6 on page 271 Internal components 2 of 6 on page 267 Handle lock rear paper feeder RC2 9303 000CN Paper feeder external components on page 285 Hinge front cover center RC2 6738 000CN Internal components 1 of 6 on page 265 Hinge front cover left RC2 6713 000CN Internal components 1 of 6 on page 265 Hinge front cover right 292 Chapter4 Parts and diagrams RC2 6715 000CN Internal components 1 of 6 on page 265 Table 4 20 Alphabetical parts list continued Description Hinge right door front Part number RC2 7094 000CN Table and page Internal components 3 of 6 on page 269 Hook duplexing spring duplex model only RC2 6932 000CN
145. ernal error occurred You can continue printing until you notice a decrease in print quality Actual cartridge life remaining may vary Once an HP supply has reached very low HP s premium Protection Warranty on that supply has ended Press the OK button to resume the job ENWW Tools for troubleshooting 225 Control panel message Status alert Description Recommended action Front door open v CLOSE FRONT DOOR message appears although the door is closed 1 Reconnect the connector J708 of the 24V interlock switch and the connector J121X on the DC controller PCA 2 Check the sensor flag of the front door If it is damaged replace the front door sensor unit Close the door Genuine HP supply installed A genuine HP supply was installed This message will appear briefly after the supply is installed and then be replaced by the message Ready No action necessary Incorrect supplies More than one print cartridge is installed in the incorrect slot Be sure that each print cartridge is in the correct slot From front to back the print cartridges are installed in this order black cyan magenta yellow Install Color cartridge The cartridge is either not installed or not correctly installed in the product Install the print cartridge Invalid driver Press OK You are using an incorrect printer driver Select the correct printer driver J
146. es not move smoothly push repeatedly to try to clear any potential obstruction 4 Pushin the cartridge tray and close the door 55 X Error 55 0601 DC controller 1 Turn the product off and on Turn off then on data error 55 0602 DC controller NVRAM access error 55 1 DC controller memory error 55 3 Engine communication error 55 4 Engine timeout error If the problem remains replace the DC controller PCA ENWW Tools for troubleshooting 221 Control panel message Status alert Description Recommended action 56 X Error Tray X not correctly installed Reinstall the tray Turn off then on 57 01 Error v4 Power supply fan FM1 is 1 Reconnect the connector defective J21 on the DC controller Turn off then on PCA and the connector J106 on the low voltage power supply unit 2 Measure the voltage between the connector J21 2 and J25 2 on the DC controller PCA right after the product is turned on If the voltage changes from 0 V to approximately 24 V replace the power supply fan 57 02 Error The fuser fan FM2 is defective 1 Reconnect the connector J121X on the DC Turn off then on controller PCA and the intermediate connector J524 2 Measure the voltage between the connector J121X 6 and J121X 4 on the DC controller PCA right after the product is turned on If the voltage changes from 0 V to approximately 24 V replace the fixing fan 58
147. f feed rollers and sensors The duplex model has a mechanism that reverses and refeeds the print media to print two sides automatically Figure 1 30 Pickup feed and delivery system Fuser sleeve Pressure roller Duplex feed roller duplex model Secondary transfer roller MP tray pickup roller MP tray separation pad CST pickup roller gt Simplex media path CST separation roller gt Duplex media path duplex model The pickup feed delivery system can be divided into the following three blocks e Pickup and feed block From each input source to the fuser inlet e Fuser and delivery block From the fuser to the output bin e Duplex block From the duplex reverse unit to the duplex re pickup unit duplex models only Figure 1 31 Pickup feed and delivery system blocks Fuser and delivery block Duplex block SI Pickup and feed block ENWW Pickup feed and delivery system 43 Photo sensors Figure 1 32 Photo sensors paper path VPS1 Kne i Table 1 5 Photo sensors and switches product Item Description Item Description PS1 Cassette paper presence sensor PS6 Fuser delivery sensor PS2 Tray 1 MP tray paper presence sensor PS7 Loop sensor 1 PS3 Last paper sensor PS8 Loop sensor 1 PS4 Cassette paper
148. feed assembly 130 right door assembly 89 right front cover 90 right rear cover 89 secondary transfer roller 86 separation pad Tray 1 81 separation roller tray 2 82 toner collection unit 72 tools required 67 top cover 89 replace supplies message 227 replacing parts 65 reports error 249 service 249 Reports menu 201 resets cold 250 NVRAM initialization 251 Super NVRAM initialization 251 restore defaults product settings 216 ENWW restoring factory defaults 250 restoring default settings cold reset 250 NVRAM initialization 251 right door jams 232 roller pickup roller Tray 1 removing 80 pickup roller Tray 2 removing 84 rollers separation roller Tray 2 removing 82 S safety statements 320 screwdrivers required 67 screws replacing 65 secondary service menu 249 secondary transfer roller part number 255 secondary transfer roller removing 86 secondary transfer stage 31 sensors environmental removing 160 paper path 44 registration sensor assembly removing 112 residual toner full sensor removing 120 separation stage 32 service tools required 67 Service menu secondary 249 service page 212 settings HP ToolboxFX 200 network report 211 restoring defaults 216 System Setup menu 213 shipping lock error message 227 size specifications product 314 sizes media default setting 213 ENWW skew prevention 51 skewed pages troubleshooting 244 Sleep mode power specifications 314 smeared toner
149. ge 90 4 Front door assembly see Front door assembly 9 Rear cover see Rear cover on page 93 on page 98 5 Tray 2 cassette 10 Toner collection unit access door see Toner collection unit access door on page 93 Right front cover and control panel assembly Open the front door and the right door Remove two screws callout 1 Figure 2 20 Remove the right front cover and control panel assembly 1 of 3 ee 90 Chapter 2 Removal and replacement ENWW 3 Release 3 tabs callout 1 on the right side of the assembly Figure 2 21 Remove the right front cover and control panel assembly 2 of 3 TUNE 4 While holding the assembly up pull the cable holder callout 1 from the assembly and disconnect one connector callout 2 Figure 2 22 Remove the right front cover and control panel assembly 3 of 3 vw ENWW Removal and replacement procedures 91 Left cover 1 Remove Tray 2 from the product 2 Open the front door 3 Remove three screws callout 1 Starting from the left side of the cover release six tabs callout 2 and then remove the cover from the product Figure 2 23 Remove the left cover cy XX TIP Opening the toner collection door might make it easier to release the tabs on the left side of the cover X Reinstallation tip If the front door will not close after the left cover has been reinstalled verify that the two tabs on the right side of th
150. hat the black cartridge has reached the estimated end of life select this setting to be prompted at the control panel to continue printing The supply does not need to be replaced unless the print quality is no longer acceptable Once an HP supply has reached estimated end of life HP s premium Protection Warranty on that supply has ended This is the default setting Continue If the product determines that the black cartridge has reached the estimated end of life select this setting to continue printing until there is a decrease in print quality At Very Low Color Cartridge Stop Stop If the product determines that a cartridge has reached the estimated end Prompt of life it stops printing The supply may still be able to produce acceptable print Continue quality To continue printing either replace the supply or reconfigure the Print Black product settings Prompt If the product determines that a color print cartridge has reached the estimated end of life select this setting to be prompted at the control panel to continue printing The supply does not need to be replaced unless the print quality is no longer acceptable Once an HP supply has reached estimated end of life HP s premium Protection Warranty on that supply has ended This is the default setting Continue If the product determines that a color print cartridge has reached the estimated end of life select this setting to continue printing until there is a dec
151. he DIMM slot at an angle 7 Push down on the DIMM until both latches engage the DIMM When the installation is correct the metal contacts are not visible amp NOTE If you have difficulty inserting the DIMM make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot If the DIMM still does not go in make sure that you are using the correct DIMM type 76 Chapter 2 Removal and replacement ENWW 8 Reinsert the DIMM access door CA 222 222 222 A 22 GA e 22 ZZ 9 Close the DIMM access door gr AAU Y 10 Reconnect the power cable and USB or network cable and then turn on the product After installing a memory DIMM see Enable memory on page 78 11 Removal and replacement procedures 77 ENWW Enable memory If you installed a memory DIMM set the printer driver to recognize the newly added memory Enable memory for Windows 1 2 3 4 5 On the Start menu point to Settings and click Printers or Printers and Faxes Select this product and then select Properties On the Configure tab click More In the Total Memory field type or select the total amount of memory that is now installed Click OK Check DIMM installation Turn the product on Check that the product is in the Ready state after it has gon
152. he message is related to printing and the auto continue feature is on the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement For some messages restarting the product might fix the problem If a critical error persists the product might require service Control panel message Status alert Description Recommended action 10 10 XX Supply error v4 10 1000 black supply Check the e label If it is broken memory is missing or damaged replace the cartridge 10 1001 cyan supply memory is missing Verify that the cartridge is installed in the correct location e 10 1002 magenta supply memory is missing Remove and reinstall the cartridge and then power cycle e 10 1003 yellow supply the product memory is missing If the error is with a color cartridge try swapping it with a different color cartridge in the tray If the same message appears then there is an engine problem If a different 10 10 XX message appears replace the cartridge 10 9531 Error The toner collection unit is full Replace the toner collection unit missing Turn off then on 10 XXXX Supply error The supply memory for one ofthe Reinstall the print cartridge print cartridges cannot be read or is missing Turn the product off and then on e 10 0000 black supply If the problem is not solved memory error replace the cartridge 10 0001 cyan supply e
153. igure 1 35 Cassette multiple feed prevention wr Pickup roller Print media CST separation roller Lifting plate The separation roller does not rotate lt Normal feed gt lt Multiple feed gt Tray 1 MP tray paper pickup The operational sequence of the MP tray pickup is as follows 1 The DC controller rotates the pickup motor when it receives a print command from the formatter 2 Asthe MP tray pickup solenoid is driven the MP tray pickup roller rotates and the lifting plate moves up 3 The MP tray pickup roller picks up the paper 4 The MP tray separation pad removes any multiple fed sheets and one sheet of paper is fed into the product ENWW Pickup feed and delivery system 47 The MP tray media presence sensor detects the presence of print media on the MP tray Figure 1 36 Tray 1 MP tray paper pickup pre q DC controller a GE MEE EE Pickup motor PS2 MP tray media presence sensor MP tray pickup solenoid MP tray pickup roller O m Lifting plate MP tray separation Tray 1 MP tray last paper detection The product detects whether the print media on the MP tray is the last sheet during continuous printing to prevent toner contamination on the photosensitive drums and the ITB The product attempts to form the next image before the DC controller detects a media absence because the paper path betw
154. iit tm oem tt RU I e 52 Pressure roller pressurization and depressurization control 53 Output bin full detection itio ett he aa i N 55 Duplex block duplex models only ss emm 56 LUE 57 Paper feeder eit tee tte ro t t pM 59 iv ENWW Paper feeder motors c dt dede E dics p oca poder tee iba den 60 Paper feeder paper pickup and feed 61 Paper feeder cassette lift operation ene 61 Paper feeder jam detection 62 2 Removal and replacement ENWW EEUU 64 Removal and replacement strategy 65 Electrostauc discharge rtr tran Pod erae dud era drite 66 sero rq 67 Si Re x eee ic e 68 Before performing Service 5 et EL dude DC tee E Ede cae Dea ee RR cua dde 68 After performing service nn 68 Postservice TSE e 68 Print quality test ieinter ienien 68 Removal and replacement procedures
155. l DHALF ENWW Image formation system 41 Image density control DMAX The image density control calibrates each high voltage bias to stabilize the image density variation caused by the deterioration of the photosensitive drum or toner The DC controller commands the formatter to control the image density under the following conditions e The detected temperature of the fuser is a specified degree or lower when the product is turned on e The product is turned on or the door is closed and also whenever a specified number is printed after replacing any one of the cartridges e The product is turned on or the door is closed after replacing the ITB unit or the laser scanner unit e A specified number of pages have been printed e X After a specified period of time from the previous image density control e X The environment is changed for a specified condition after the previous image density control Image halftone control DHALF The image halftone control is performed by the formatter to calibrate the halftone The DC controller measures the halftone pattern according to a command from the formatter Accordingly the formatter calibrates the halftone The DC controller controls the image halftone under the following conditions e image density control is completed The formatter sends a command 42 Chapter 1 Theory of operation ENWW Pickup feed and delivery system The pickup feed delivery system consists of several types o
156. lease the alienation the charge roller alienation mechanism mechanism M 240 Chapter 3 Solve problems ENWW Problem o m 3 p Cause Solution The page is all black or a solid color Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product Clean each contact of the color that produces the all black or solid color If the problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts Replace the affected print cartridge White spots appear in an image The primary transfer roller is deformed or has deteriorated Replace the ITB See Intermediate transfer belt ITB on page 87 The secondary transfer roller is deformed or has deteriorated Replace the secondary transfer roller See Secondary transfer roller on page 86 The back of the page is dirty The secondary transfer roller is dirty Replace the secondary transfer roller See Secondary transfer roller on page 86 The fuser inlet guide or separation guide is dirty Clean the dirty parts If the dirt does not come off replace the guide The pressure roller is dirty Run the cleaning page several times If the dirt does not come off send a fuser cleaning kit If the issue persists replace the fuser See Fuser on page 79 Vertical streaks or bands appear on the page 4 BE
157. loping bias is used to adhere toner to an electrostatic latent image formed on the photosensitive drum ENWW Engine control system 21 e Primary transfer roller The primary transfer bias is used to transfer the toner from each photosensitive drum onto the ITB e Secondary transfer roller The secondary transfer bias is used to transfer the toner image from the ITB onto the paper The reversed bias is applied to transfer residual toner on the secondary transfer roller back to the ITB The residual toner on the ITB is deposited in the toner collection unit 22 Chapter 1 Theory of operation ENWW Laser scanner system The laser scanner system forms latent images on the photosensitive drums according to the VIDEO signals sent from the formatter The main components of the laser scanner are the laser unit and the scanner motor unit The DC controller sends signals to the laser scanner to control the functions of these components Figure 1 10 Laser scanner system Photosensitive drum Scanner motor unit Laser unit C Bk c 2 o e Laser unit Y M E S 2 Connecting board Scanner mirror x ER O 2 5 2 c D LU o O 2 c o 2 0 3 gt 3m DC controller ENWW Engine control system 23 Laser failure detection The DC controller determines an optical unit failure and notifies the formatter if the laser scanner encounters the follo
158. ltiple fed sheets 8 sheet of paper is fed into the product NOTE The lift up operation pushes up the lifting plate to keep the stack surface of paper at the pickup position Figure 1 34 Cassette pickup operation Pickup motor I CST pickup roller X feed roller p mc separation roller Lifting plate spring Lifter Cassette multiple feed prevention The product uses a separation roller method to prevent multiple sheets of print media from entering the paper path The cassette separation roller does not have its own driving force Therefore the cassette separation roller follows the rotation of the cassette pickup roller During normal feed when the product picks up one piece of paper the cassette separation roller is driven by the cassette pickup roller through one sheet of paper Thus the separation roller rotates in the paper feed direction During multiple feed when the product picks up more than one piece of paper the low friction force between the sheets weakens the driving force from the cassette pickup roller In addition some braking 46 Chapter 1 Theory of operation ENWW force is always applied to the cassette separation roller so the weak rotational force of the pickup roller is not enough to rotate the separation roller Therefore the separation roller holds back any multiple fed sheets and one sheet of paper is fed into the product F
159. ly away from the product Figure 2 40 Remove the right door assembly 5 of 5 Internal assemblies XX TIP For clarity some photos in this chapter show components removed that would not be removed to service the product If necessary remove the components listed at the beginning of a procedure before proceeding to service the product 104 Chapter 2 Removal and replacement ENWW Laser scanner assembly A CAUTION Do not replace the laser scanner and the formatter PCA at the same time The settings for the laser scanner are stored in the formatter RAM When you install a new laser scanner it reads the settings from the formatter Before proceeding remove the following components e Tray2 e Left cover See Left cover on page 92 Remove the laser scanner assembly 1 Open the front door 2 On the left side of the product pinch and remove the fan duct callout 1 and then disconnect the two flat cables callout 2 Figure 2 41 Remove the laser scanner assembly 1 of 4 OTER FOO KE ENWW Removal and replacement procedures 105 3 Release one tab callout 1 remove the stopper callout 2 and then disconnect one connector callout 3 Figure 2 42 Remove the laser scanner assembly 2 of 4 4 Releaseone tab callout 1 and then slide the cable guide callout 2 in the direction that the arrow indicates 5 Remove the cable guide callout 2 and the flat cables callout 3 together and then r
160. ment procedures 63 Introduction This chapter describes the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Occasionally notes and tips are included to provide directions for difficult or critical replacement procedures HP does not support repairing individual subassemblies or troubleshooting to the component level Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to find When replacing wire harnesses always use the provided wire loops lance points or wire harness guides and retainers 64 Chapter 2 Removal and replacement ENWW Removal and replacement strategy A WARNING Turn the product off wait 5 seconds and then remove the power cord before attempting to service the product If this warning is not followed severe injury can result in addition to damage to the product The power must be on for certain functional checks during troubleshooting However disconnect the power supply during parts removal Never operate or service the product with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damage your eyes The sheet metal parts can have shar
161. n or a door is closed Door open jam The door open is detected during a paper feed operation Duplex re pickup jam duplex The TOP sensor does not detect the leading edge of paper within a specified period after the model only paper is reversed during a duplex print operation 58 Chapter 1 Theory of operation ENWW Paper feeder This product supports an optional 500 sheet tray Tray 3 The operational sequence of the paper feeder is controlled by the paper feeder controller PCA Figure 1 45 Paper feeder paper path 4d PF pickup roller PF separation roller PF feed roller Figure 1 46 FRE block diagram OO E Paper feeder Motor E Solenoid DC controller Paper feeder i controller EEE Photointerrupter Switch ENWW Paper feeder 59 Paper feeder motors The paper feeder has two motors for paper feed and cassette lift up operation Figure 1 47 Paper feeder motors PF lifter motor M2 PF pickup motor M1 Table 1 7 Paper feeder motors Motor Driving part Failure detection PF pickup motor M1 PF pickup roller No PF separation roller PF feed roller PF lifter motor M2 Lifter for the PF cassette No X
162. n unit See Toner collection unit on page 72 e Toner collection unit access door See Toner collection unit access door on page 93 e Toner cover See the first step of Residual toner full sensor on page 120 Remove the drum motor Disconnect one connector callout 1 remove four screws callout 2 and then remove the motor callout 3 Figure 2 76 Remove the drum motor 134 Chapter 2 Removal and replacement ENWW Developing motor Before proceeding remove the following components e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Rear cover See Rear cover on page 93 e Right rear cover See Right rear cover on page 95 e Leftcover See Left cover on page 92 e Topcover See Top cover on page 96 e Toner collection unit See Toner collection unit on page 72 e Toner collection unit access door See Toner collection unit access door on page 93 e Toner cover See the first step of Residual toner full sensor on page 120 Remove the developing motor Disconnect one connector callout 1 remove four screws callout 2 and then remove the motor callout 3 Figure 2 77 Remove the developing motor ENWW Removal and replacement procedures 135 Fuser motor Before proceeding remove the following components e X Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e
163. nd three connectors callout 2 Figure 2 88 Remove the formatter 3 Firmly pull the formatter from the product Place the formatter on a clean flat grounded surface Formatter resets After replacing the formatter you must update the firmware You must also disable networking for non network models and reset the page counts and serial number Configure the formatter for non network models This product uses the same formatter for network and non network models For non network models you must disable networking during run time to create a base model 1 Make sure the product is in the Ready state 2 Use hpnpf or hexprint exe to send the disableNetwork pjl file to the product 144 Chapter 2 Removal and replacement ENWW 3 Wait for 30 seconds to make sure the data has been written to NVRAM and all changes have occurred 4 Turn the product off and then on The product ID will change to the base model Reset the serial number of the formatter 1 sure the product is in the Ready state 2 Update the file setSerialNumber pj1 file to set the correct serial number on the formatter For example PJL DEFAULT SERIALNUMBER ABC123 3 Use hpnpf or hexprint exe to send the setSerialNumber p jl file to the product 4 Print a configuration page to verify the change Reset the page counts on the formatter 1 sure the product is in the Ready state 2 Update the file pmi pagecount pj1 file to set
164. ndle lower paper feeder Paper feeder external components on page 285 RC2 9335 000CN Link right door upper paper feeder Paper feeder external components on page 285 RC2 9363 000CN Label cassette number Paper feeder internal components on page 287 RC2 9649 000CN Plate arm reinforcement Internal components 4 of 6 on page 271 RC3 0688 000CN Cover gear simplex model Internal components 3 of 6 on page 269 RK2 0997 000CN Motor drive simplex model Internal components 3 of 6 on page 269 ENWW Numerical parts list 299 Table 4 21 Numerical parts list continued Part number Description Table and page RK2 0997 000CN Motor duplex drive duplex model only Internal components 3 of 6 on page 269 RK2 1331 000CN Motor pickup paper feeder Paper feeder internal components on page 287 RK2 2276 000CN Fan power supply Internal components 4 of 6 on page 271 RK2 2728 000CN Fan fuser Internal components 1 of 6 on page 265 RK2 2884 000CN Environment sensor PCA PCAs on page 283 RK2 2969 000CN Cable flat flexible 3 Internal components 6 of 6 on page 275 RL1 2281 000CN Plate right door link fixed front Internal components 3 of 6 on page 269 RL1 2282 000CN Plate right door link fixed rear Internal components 3 of 6 on page 26
165. ndle lower paper feeder RC2 9332 000CN Paper feeder external components on page 285 Cover handle lower left RC2 6625 000CN External covers panels and doors on page 261 Cover handle lower right front RC2 6627 000CN External covers panels and doors on page 261 Cover handle lower right rear RC2 6626 000CN External covers panels and doors on page 261 Cover left paper feeder RC2 9331 000CN Paper feeder external components on page 285 Cover left assembly RM1 7143 000CN External covers panels and doors on page 261 Cover rear RM1 7146 000CN External covers panels and doors on page 261 Cover rear paper feeder RC2 9330 000CN Paper feeder external components on page 285 Cover right front paper feeder RC2 9320 000CN Paper feeder external components on page 285 Cover right front assembly RM1 7145 000CN External covers panels and doors on page 261 Cover right lower assembly paper feeder RM1 6948 000CN Paper feeder external components on page 285 Cover right rear RM1 7142 000CN External covers panels and doors on page 261 Cover top RM1 7149 000CN External covers panels and doors on page 261 Cover upper front assembly paper feeder RM1 6949 000CN Paper feeder external components on page 285 DC Controller PCA
166. nds alerts to your computer when jams low levels of cartridge life in HP print cartridges a non HP print cartridge in use empty input trays and specific error messages occur Select to receive a pop up a system tray icon a desktop alert or any combination of these The pop up and desktop alerts only appear when the product is printing from the computer on which you set up the alerts Desktop alerts are only visible momentarily and disappear automatically Change the Cartridge low threshold setting which sets the toner level that causes a low toner alert on the System setup page amp NOTE You must click Apply before your changes take effect Set up E mail Alerts Use this to configure up to two e mail addresses to receive alerts when certain events occur You can specify different events for each e mail address Use the information for the e mail server that will send out the e mail alert messages for the product amp NOTE You can only configure e mail alerts to be sent from a server that does not require user authentication If your e mail server requires you to log in with a username and password you cannot enable e mail alerts NOTE You must click Apply before your changes take effect Product information The Product information folder contains links to the following page e Demonstration Pages Print pages that show the color print quality potential and overall print characteristics of the product Set pas
167. ngs 206 wrinkled 244 paper jams See jams paper movement operation 43 paper path operation 49 part number 500 sheet tray 257 memory 257 print cartridge 255 parts 253 parts lists and diagrams cassette 276 covers panels and doors 260 internal components 264 266 268 270 272 274 paper delivery assembly 280 paper feeder external components 284 Index 325 paper feeder internal components 286 paper pickup assembly 278 printed circuit assemblies 282 right door components 262 using 258 password network 202 PCL fontlist 211 PCL settings HP ToolboxFX 207 physical specifications 313 314 pickup rollers partnumbers 255 pliers required 67 post service tests 68 PostScript settings HP ToolboxFX 207 power connection locating 179 power specifications 314 power switch PCA removing 159 power on troubleshooting 176 pre exposure stage 28 preservice checklist 68 pretroubleshooting checklist 174 primary charging stage 28 primary transfer stage 31 print cartridge developing unit engagement and disengagement 35 life detection 35 memory tag 35 ordering 255 part number 255 presence detection 35 toner level detection 35 print cartridges error messages 227 low or out settings 215 removing 68 replace message 227 status viewing with HP ToolboxFX 200 supplies status page 211 warranty 307 print density settings 206 print failure error message 227 print modes extended HP ToolboxFX settings 206 326 Index print quality
168. nit 10 Developing disengagement motor 194 Chapter 3 Solve problems ENWW Description Description Cassette Tray 2 pickup roller unit Fuser fan 6 Developing motor 12 Power supply fan Figure 3 17 PCA component locations Item Description Item Description 1 Low voltage power supply PCA 5 High voltage power supply 2nd transfer PCA 2 High voltage power supply 1st transfer PCA 6 High voltage power supply imaging development PCA 3 Driver PCA 7 Environment sensor PCA 4 DC controller PCA 8 Power switch PCA Tools for troubleshooting 195 harts iming c General t Figure 3 18 General timing chart NO 19 JEMOd seiq 19JsueJ Arepuooes seiq DuiBreuo 18jsue selg Buibieuo 9 serq BuiBieuo IW e 87 seq Buifieuo A Z7 seq BuidojeAeq 9 seq Buidojaneq 9 g seiq IN ve seig A g seiq xg seig BuiBreyo 2 W A Jejeeu 1esn4 jueujeBeBuesip Jojow 2010 Jasn4 gL 2010 jeuueog jeuBls xg jeuBbis oapi jeuBis IN jeuBis OSPIA A feuBis qO L JOSUSS 4 prouejos dnydid LSI p MO ENWW 196 Chapter 3 Solve problems General
169. nt settings These settings are not available on the control panel amp NOTE You must click Apply before your changes take effect Save Restore Settings Save the current settings for the product to a file on your computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time 206 Chapter 3 Solve problems ENWW Product Security Set a password to protect the product settings After a password is set users will be prompted to enter the password before they can access any of the HP ToolboxFX pages that read or write data from the product Setting the password on this page also sets the embedded Web server password Print Settings The Print Settings folder contains links to the following main pages e Printing Change the default product print settings such as number of copies and paper orientation e PCL5 Change the PCL settings e PostScript Change the PS settings Printing Use these options to configure the settings for all print functions These are the same options that are available on the control panel For more information see Control panel menus on page 211 599 NOTE You must click Apply before your changes take effect PCL5 Use these options to configure the settings when you are using the PCL print personality amp NOTE You must click Apply before your changes take effect PostScript Use this option when yo
170. nts on page 287 294 Chapter4 Parts and diagrams Table 4 20 Alphabetical parts list continued Description Roller paper pickup Tray 1 included in the service kit Part number CE710 69006 Table and page Right door assembly on page 263 Roller pickup paper feeder included in service kit CE710 69008 Paper feeder internal components on page 287 Roller secondary transfer T2 included in the service kit CE710 69004 Right door assembly on page 263 Seal toner supporter guide 1 RC2 7018 000CN Internal components 4 of 6 on page 271 Secondary transfer high voltage PCA RM1 6802 000CN PCAs on page 283 Sensor cassette last paper presence RM1 6164 000CN Internal components 2 of 6 on page 267 Sensor right door WG8 5696 000CN Internal components 3 of 6 on page 269 Separation pad Tray 1 included in the service kit CE710 69006 Right door assembly on page 263 Separation roller assembly included in service kit CE710 69007 Internal components 2 of 6 on page 267 Shaft right door link Shutter exhaust RU5 4979 000CN RC2 7010 000CN Internal components 3 of 6 on page 269 Internal components 4 of 6 on page 271 Spacer DC controller PCA VT2 5176 004CN Internal components 6 of 6 on page 275 Spring compression RU6 2721 000CN Internal components 1 of 6 on page
171. o limit the network services available on this product IPv6 On Off The default setting for all items is On Show IP address No No The product IP address will not appear on the control panel display Yes Yes The product IP address will appear on the control panel display alternating between supplies information and the product IP address The IP address will not be displayed if an error condition exits The default setting is No Link Speed Automatic default Sets the link speed manually if needed 10T Full After setting the link speed the product automatically restarts 10T Half 100TX Full 100TX Half Restore Defaults Press the OK button to restore the network configuration settings to the default values ENWW Tools for troubleshooting 217 Interpret control panel and status alert messages The control panel messages indicate the current product status or situations that might require action Status alert messages appear on the computer screen in addition to control panel messages when the product has certain problems If a status alert message is available a v appears in the Status alert column in the following table Control panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the cancel button to cancel the job With certain messages the job might not finish printing or the print quality might be affected If t
172. ocation The product automatically restarts after you change the location Display test Use this test to verify that the LEDs and characters on the control panel display function correctly At the beginning of the test each of the LEDs illuminates one at time Press OK to continue to the next LED After the LED test is complete the character test begins by testing the pixels on each line Then each of the 255 characters displays in groups of 16 Press OK to continue to the next group of 16 characters You can cancel the test at any time by pressing X Button test Use this test to verify that the control panel buttons function correctly The display prompts you to press each button Show FW Version This item shows the current date code of the firmware Color Cal Adjust color Timing Use this item to adjust density settings for contrast highlights midtones and shadows Adjust each color individually Use this item to specify how frequently the product automatically performs a color calibration The default setting is 48 hours You can turn automatic calibration off Cleaning mode 2 Use this item to move the print cartridges to the engaged position so that you can access the glass strip on the laser scanner for cleaning New Reg Roller Use this item to reset the registration roller page count to zero after you have installed a new paper pickup assembly cassette pickup drive assembly ENWW
173. of the following occurs e The product is turned on or the door is closed after replacing any one of the cartridges e The productis turned on or the door is closed after replacing the ITB unit or the laser scanner unit e specified number of pages have been printed e Continuous printing for a specified period of time e Cold starting of the fuser when the product is turned on If data from the RD or RDL sensor is out of a specified range during the cartridge presence detection or when starting the color misregistration control the DC controller determines an abnormal sensor and notifies the formatter Environment change control The environment change control calibrates each high voltage bias to obtain an appropriate image according to the environment changes The DC controller determines the environment where the product is installed based on the surrounding temperature and humidity data from the environment sensor It adjusts the high voltage biases to accommodate environmental changes The DC controller determines an environment sensor abnormality and notifies the formatter when it detects out of specified range data from the environment sensor Image stabilization control The image stabilization control reduces the fluctuations in image density caused by environmental changes or deterioration of the photosensitive drums or toner The two kinds of image stabilization controls are image density control DMAX and image halftone contro
174. ollection unit by monitoring the toner collection unit switch Figure 1 28 ITB cleaning mechanism ITB SW6 Toner collection unit switch ITB residual toner full sensor Gleaning blade ITB cleaner Toner collection unit N NE ITB motor Calibration The product calibrates itself to print a high quality image The calibration corrects a color misregistration and color density variation caused by environment changes or variation inherent in the product The product performs the following calibrations e Color misregistration control e Environment change control e Image stabilization control Color misregistration control The color misregistration control corrects the misaligned color caused by the variation inherent in the laser scanner units or cartridges The color misregistration control corrects the following e X Horizontal scanning start position e X Horizontal scanning magnification e X Vertical scanning start position 40 Chapter 1 Theory of operation ENWW The DC controller forms pattern of toner on the surface of the TB and measures a misaligned length with the RD sensor and the RDL sensor Accordingly the formatter calibrates the color misregistration Figure 1 29 Color misregistration control RD sensor RDLsensor Pattern of toner The DC controller commands the formatter to perform the color misregistration control whenever one
175. oller assembly See Separation roller assembly Tray 2 on page 82 e Cassette pickup drive assembly See Cassette pickup drive assembly on page 108 e Intermediate transfer belt ITB See Intermediate transfer belt ITB on page 87 Remove the registration sensor assembly 1 Push the tab callout 1 down and then pull the top of the cover to remove the cover callout 2 You might need a small flat blade screwdriver to press down the tab Figure 2 49 Remove the registration sensor assembly 1 of 4 112 Chapter 2 Removal and replacement ENWW 2 Disconnect one connector callout 1 and then detach the bottom part of the spring callout 2 If necessary use a pick or needle nose pliers to detach the spring Figure 2 50 Remove the registration sensor assembly 2 of 4 la 3 Detach the bottom of one spring callout 1 Figure 2 51 Remove the registration sensor assembly 3 of 4 ENWW Removal and replacement procedures 113 4 Releaseone ofthe registration sensor unit pivot hinges from the shafts callout 1 pull out that end of the assembly callout 2 and then repeat the procedure on the other pivot hinge Figure 2 52 Remove the registration sensor assembly 4 of 4 114 Chapter 2 Removal and replacement ENWW Lifter drive assembly Before proceeding remove the following components e Optional paper feeder assembly Tray 3 e Tray2 e Cassette pickup drive assembly See Cassette pickup drive a
176. ollers in the direction of the arrow Figure 2 14 Remove the Tray 3 rollers 2 of 2 X Reinstallation tip When you reinstall the rollers make sure that the rollers snap into place ENWW Removal and replacement procedures 85 Secondary transfer roller A CAUTION Do not touch the spongy roller surface unless you are replacing the roller Skin oils on the roller can cause image quality problems 1 Open the right door assembly 2 Grasp one of the blue features callout 1 on either end of the transfer roller and then lift the transfer roller callout 2 off of the product Figure 2 15 Remove the transfer roller y Ni X PX b ur X P XX TIP Place the new roller assembly in place with the roller gear callout 1 on the right side and then press down to ensure that the roller shaft seats securely in the roller clasps 86 Chapter 2 Removal and replacement ENWW Intermediate transfer belt ITB A CAUTION Do not touch the black plastic belt Skin oils and fingerprints on the belt can cause print quality problems Always place the ITB on a flat surface in a safe and protected location ENWW 1 2 Open the right door assembly Use both hands to grasp the blue levers callout 1 apply slight downward pressure and pull the ITB toward you at a downward angle Figure 2 16 Remove the intermediate transfer belt 1 of 3 Pull the ITB out of the product until two large handles expan
177. omer self repair parts Each kit includes parts and installation instructions The CSR level indicates the expected difficulty the customer will experience when replacing this part Easy e B Difficult e Very difficult Item Part number CSR level 110V Fuser kit CE710 69001 A 220V Fuser kit CE710 69002 A ITB kit CE710 69003 A e ITB assembly e Secondary transfer roller assembly Secondary transfer roller T2 kit CE710 69004 A Toner collection unit kit CE710 69005 A Tray 1 paper pickup roller kit CE710 69006 A e Paper pickup roller e X Separation pad ENWW Order parts by authorized service providers 255 Item Part number CSR level Tray 2 paper pickup roller kit CE710 69007 A e X Paper pickup roller assembly e Separation roller assembly Tray 3 paper pickup roller kit CE710 69008 A e X Paper pickup roller assembly e Feed roller assembly 256 Chapter 4 Parts and diagrams ENWW Accessories part numbers Table 4 4 Accessories part numbers Item Description Part number 144 pin DDR2 memory DIMM dual 64 MB CB421AX inline memory module 128 MB CB422AX 256 MB CB423AX Optional 500 sheet tray and feeder unit Optional tray to increase paper capacity CE860A new CE530 69001 service USB cable 2 meter A to B cable C6518A Power cord AC power cord 8121 0868 Dm H
178. on of conformity according to ISO IEC 17050 1 and EN 17050 1 BOISB 0805 00 rel 1 0 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP Color LaserJet CP5220 Series Regulatory Model 2 BOISB 0805 00 Including CE860A Optional 500 Sheet Input Tray Product Options All Toner Cartridges CE740A CE741A CE742A CE743A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 EN55022 2006 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EEC and the Low Voltage Directive 2006 95 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes these products are assigned a Regul
179. onents 3 of 6 on page 269 RC2 6635 000CN Rail door link rear lower Internal components 3 of 6 on page 269 RC2 6642 000CN Cover connector lower Internal components 2 of 6 on page 267 RC2 6673 000CN Plate box pillar Internal components 6 of 6 on page 275 RC2 6691 000CN ENWW Cap T2 contact second transfer high voltage PCA Internal components 3 of 6 on page 269 Numerical parts list 297 Table 4 21 Numerical parts list continued Part number RC2 6700 000CN Description Spring grounding second transfer high voltage PCA Table and page Internal components 3 of 6 on page 269 RC2 6713 000CN Hinge front cover left Internal components 1 of 6 on page 265 RC2 6715 000CN Hinge front cover right Internal components 1 of 6 on page 265 RC2 6717 000CN Mount inner door toggle Internal components 1 of 6 on page 265 RC2 6719 000CN Stopper inner door 1 Internal components 1 of 6 on page 265 RC2 6732 000CN Arm front cover 1 Internal components 1 of 6 on page 265 RC2 6733 000CN Arm front cover 2 Internal components 1 of 6 on page 265 RC2 6735 000CN Mount cover arm front Internal components 1 of 6 on page 265 RC2 6736 000CN Stopper inner door 2 Internal components 1 of 6 on page 265 RC2 6738 000CN Hinge front cover
180. onment sensor J91 Duplex reverse J152 MP tray paper solenoid presence Cassette pickup MP tray pickup solenoid solenoid Pickup motor Developing disengagement motor J51 Formatter J93 Driver PCA J161 Cartridge toner level sensors J61 Laser scanner J101 Cartridge memory tag J171 Cartridge pre exposure yellow magenta LEDs cyan J62 Laser scanner J102 Cartridge memory tag J172 Cartridge pre exposure black LEDs J63 Laser scanner motor J111 Registration and J181 Cartridge drum home density sensor position sensors Right door switch Primary transfer disengagement solenoid Fuser pressure release Output bin full sensor Toner collection unit full sensor ITB waste toner full sensor J71 Developing high J121 Front door switch J192 Paper feeder voltage PCA Fuser fan J72 Cartridge primary J122 Top of page sensor transfer Tools for troubleshooting 181 Product connections Figure 3 5 Product connections 1 of 6 Item Description 1 Laser scanner unit 2 Low voltage power supply 3 Power switch PCA 4 Environment sensor 182 Chapter3 Solve problems ENWW Figure 3 6 Product connections 2 of 6 Item Description Developing motor Drum motor Fuser motor ITB motor Pickup motor Developing disengagement motor Drive unit Lifter drive unit ENWW Tools for troubleshooting 183 Figure 3 7 Product connections 3 of 6
181. osensitive drum to neutralize negative charges on parts of the drum surface An electrostatic latent image is formed on the drum where negative charges were neutralized Figure 1 16 Laser beam exposure Laser beam ENWW Image formation system 29 Developing block Step 4 In the print cartridge toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developing blade The developing bias is applied to the developing roller to create a difference in the electric potential of the drum When the negatively charged toner comes in contact with the photosensitive drum it adheres to the latent image because the drum surface has a higher potential Figure 1 17 Developing Developing blade Developing bias Photosensitive drum 30 Chapter 1 Theory of operation ENWW Transfer block Primary transfer Step 5 The toner on the photosensitive drum is transferred to the intermediate transfer belt ITB The ITB is given a positive charge by the bias of the primary transfer roller The negatively charged toner on the drum surface is transferred onto the ITB All four color planes are transferred onto the ITB in this step Figure 1 18 Primary transfer Primary transfer bias Primary transfer roller Photosensitive drum Secondary transfer Step 6 The toner image on the ITB is transferred to the paper The secondary transfer bias is
182. over top Door toner collection unit access Cover DIMM Cover rear Cover right rear Cover handle lower right rear Cover handle lower right front Cover right front assembly Cover front assembly Cover handle lower left Cover left assembly Part number RM1 7149 000CN RC2 7034 000CN RC2 9033 000CN RM1 7146 000CN RM1 7142 000CN RC2 6626 000CN RC2 6627 000CN RM1 7145 000CN RM1 7133 000CN RC2 6625 000CN RM1 7143 000CN External covers panels and doors 261 Right door assembly Figure 4 2 Right door assembly A A48 i J114BD J152B J736BD A06 i A07 A08 A09 MO 4 J A11 A12 40 262 Chapter4 Parts and diagrams ENWW ENWW Table 4 6 Right door assembly Description Right door assembly duplex model Right door assembly simplex model Roller secondary transfer T2 included in the service kit Door right upper Roller paper pickup Tray 1 included in the service kit Lifter plate assembly Tray 1 Separation pad Tray 1 included in the service kit Tray 1 MP tray assembly Part number Qty RM1 6104 000CN 1 RM1 6139 000CN 1 CE710 69004 1 RC2 7091 000CN 1 CE710 69006 1 RM1 6043 000CN 1 CE710 69006 1 RM1 6045 000CN 1 Right door assembly 263 Internal components 1 of 6 Figure 4 3 Internal components 1 of 6 0 Front cover 14 16 diagram 31 E 27 2 ERA A02 A02 j
183. owing components e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Front door assembly steps 1 and 2 only See Front door assembly on page 98 e Leftcover See Left cover on page 92 Remove the power supply fan 1 Disconnect one connector callout 1 and then release the cables callout 3 from the guide callout 2 Figure 2 81 Remove the power supply fan 1 of 3 ENWW Removal and replacement procedures 139 2 Release two tabs callout 1 and then remove the fan callout 2 and the fan holder callout 3 together Figure 2 82 Remove the power supply fan 2 of 3 lt V 3 Pull on the sides of the fan holder to remove the fan from the holder Figure 2 83 Remove the power supply fan 3 of 3 140 Chapter 2 Removal and replacement ENWW XK Reinstallation tip When reinstalling the fan verify that the fan cables callout 1 are positioned as shown and that the label callout 2 on the fan is facing toward the inside of the product r ENWW Removal and replacement procedures 141 Fuser fan Before proceeding remove the following components Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 Remove the fuser fan 1 Disconnect one connector callout 1 release one tab callout 2 and then slide the guide callout 3 down to remove it Figure 2 84 Remov
184. oxFX software you can print a page that helps identify whether a specific print cartridge is causing the problem or if the problem is with the product itself The print quality troubleshooting page prints five bands of color which are divided into four overlapping sections By examining each section you can isolate the problem to a particular cartridge o Section Print cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta This page helps identify four general issues e Streaks in only one color This is most likely a cartridge issue Remove the cartridge and look for debris on it If no debris is found and the defect continues after the cartridge is reinstalled replace the cartridge Streaks in all colors in same location Clean the printer See Solve image quality problems on page 240 e Repeating defect in multiple colors Repeating dot in multiple colors If the dot repeats at roughly 76 or 79 mm run a cleaning page to clean the fuser and run several white pages of paper to clean the roller If defect does not repeat at 76 or 79 mm replace the cartridge of the color of the dot 208 Chapter 3 Solve problems ENWW Repeating band in multiple colors See Solve image quality problems on page 240 e Single dot or Single band in one color Print three or four additional troubleshooting pages If the band or dot is only in one color on most of the pages replace the cartridg
185. p edges Be careful when handling sheet metal parts A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must fully seat all FFCs in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA amp NOTE To installa self tapping screw first turn it counterclockwise to align it with the existing thread pattern and then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly 4 TIP For clarity some photos in this chapter show components removed that would not be removed to service the product If necessary remove the components listed at the beginning of a procedure before proceeding to service the product ENWW Removal and replacement strategy 65 Electrostatic discharge CAUTION Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat or use an ESD strap If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Protect the ESD sensitive parts by placing them in ESD pouches when they are out of the product 66 Chapter 2 Removal and replacement ENWW Required tools ENWW 2 Philli
186. parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self r
187. ps screwdriver with a magnetic tip and a 152 mm 6 inch shaft length Small flat blade screwdriver Needle nose pliers ESD mat or ESD strap if one is available Penlight optional CAUTION Always use a Phillips screwdriver callout 1 Do not use a pozidrive screwdriver callout 2 or any motorized screwdriver These can damage screws or screw threads Figure 2 1 Phillips and pozidrive screwdriver comparison Required tools 67 Service approach Before performing service Remove all media from the product Turn off the power using the power switch Unplug the power cable and interface cable or cables Place the product on an ESD workstation or mat or use an ESD strap if one is available If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Remove the print cartridges See Print cartridges on page 69 Remove the tray cassette or cassettes After performing service Plug in the power cable Reinstall the print cartridges Reinstall the tray cassette or cassettes If the optional paper feeder was removed for service place the product on the feeder Engage the optional feeder tray locks to secure the feeder to the product Post service test Perform the following test to verify that the repair or replacement was successful Print quality test 1 2 3 4 5 6 Verify that you have completed the necessary reas
188. r cage However you do not need to remove the formatter PCA to remove the formatter cage 1 Release the flat cable callout 1 and the cables callout 2 from the cable guide callout 3 ssembly 1 Figure 2 65 Remove the formatter case a of 2 E c 2 Remove eight screws callout 1 that have a small triangular icon next to them and then slide the formatter case unit callout 2 in the direction that the arrow indicates to remove it Figure 2 66 Remove the formatter case a i of 2 num m ssembly 2 ENWW Removal and replacement procedures 123 Delivery assembly Before proceeding remove the following components e Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 e Leftcover See Left cover on page 92 e Topcover See Top cover on page 96 e Intermediate transfer belt ITB See Intermediate transfer belt ITB on page 87 Remove the delivery assembly 1 Remove two screws callout 1 remove the cover callout 2 and then remove two screws callout 3 Figure 2 67 Remove the delivery assembly 1 of 5 124 Chapter 2 Removal and replacement ENWW Pull the left side of the unit away from the engine and then slide the delivery unit callout 1 in the 2 direction that the arrow indicates to remove it Figure 2 68 Remove the delivery assembly 2 of 5 ENWW Removal and replacement procedures 125 XX Reinst
189. r failure detection 24 Image formation System e D edd 25 Electrophotographic process ren nn nn 25 Image formation Process mme eene tei eee eai a E Le ee nite ee 27 Latent image formation block sssse enn emen 28 Pre exPosure d 28 ENWW iii Primary charging 28 Laser beam exposure 29 Developing block eee e bete ed iden Xe adh e ade ue eae 30 Transt r block etae tete dte e e fate eine tdeo e edad 31 Primary transfer eC ERE D ERR 31 Secondary transfer adeat dece die dte 31 Separation tre RET Ade tired M ere ttes 32 Fusing block E eiit dite i be ee 32 ITB cleaning block iiid roo bti bed added dad 33 Drum cleaning block i Oo aee E 33 mixes 34 Memory tag ie Ec ER Ue orbe um E ues 35 Cartridge presence detection 35 Toner level detectlon e te adii MAIN 35 Cartridge life detection et pepe 35 Developing unit engagement and disengagement control 35 HE UNE aure saa ere eet 37 Primary transfer roller engagement and disengagement control 38 ITB unit presence detection
190. r the power switch is turned off e X Enters Sleep mode if the sleep command is received e Performs a calibration if the calibration command is received INTR initial From the time the print command is received until the Prepares for the print job rotation product picks up a piece of paper e Activates the high voltage power supply e Activates the laser scanner e Opens the laser shutter e Cleans the protective laser glass e Engages the print cartridges e Warms the fuser ENWW Basic operation 3 4 Table 1 1 Sequence of operation continued Name Timing Purpose PRINT From the end of the INTR period until the last sheet Prints completes the fusing operation e Forms the image on the photosensitive drum e Transfers the toner image to the paper e Fuses the toner image to the paper LSTR last From the end ofthe PRINT period until the main motor Moves the last printed sheet to the output bin rotation stops rotating e Stops the high voltage power supply e Stops the laser scanner e Closes the laser shutter e Cleans the protective laser glass e Disengages the print cartridges e Stops the fuser The product enters the INTR period as the LSTR period is completed if the formatter sends another print command ee Chapter 1 Theory of operation ENWW Formatter control system The formatter is responsible for the following procedures e Controlling sl
191. rease in print quality Print Black If the product determines that a color print cartridge has reached the estimated end of life select this setting to continue printing using black only SSS ENWW Tools for troubleshooting 215 Menu item Sub menu item Sub menu item Description User Defined Low Black 1 100 The user defined percentage threshold determines when the product begins Cyan reporting that the cartridge life is low The message appears on the control panel Magenta display Yellow Courier Font Regular Select a version of the Courier font Dark The Dark option is an internal Courier font available on HP LaserJet Series III printers and older Service menu Use this menu to restore default settings clean the product and activate special modes that affect print output Menu item Sub menu item Description Cleaning Page Use this option to clean the product if you see toner specks or other marks on the printed output The cleaning process removes dust and excess toner from the paper path When you select this item the product prompts you to load plain paper in Tray 1 and then press the OK button to start the cleaning process Wait until the process is complete Discard the page that prints Cleaning Mode Use this option to clean the bottom side of the scanner glass USB Speed High Sets the USB speed to High or Full For the product to actually operate at high speed it must have high speed ena
192. regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CORBIS VCCI DEE ITROC DIAZBERRNEE CY CORB RERRCHATS CE TBMELTVEFIH CORBMNIVLARTLEV a VYZERAL T 5 amp SERES SHOT CEMBVET HE IK GE gt Power cord statement Japan Sm Ild AMSA BRAKES ESL ASA BRAK IS ffo Sis cif RH A EMC statement Korea 2121 0 ADE AAS BS SS AAINAESEE e 2 278 Y85471 IBAA AB SACS o SE USAN ASS Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet Professional CP5220 Series laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti 320 Appendix C Regulatory information ENWW VAROITUS Laitteen kayttaminen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa kayttajan turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color L
193. reviously printed on or copied An input tray is loaded incorrectly The media is skewed Remove any excess media from the input tray Make sure that the stack is below the maximum stack height mark in the tray The input tray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The media is binding or sticking together Remove the media flex it rotate it 180 degrees or flip it over Reload the media into the input tray NOTE Do not fan paper Fanning can create static electricity which can cause paper to stick together The media is removed before it settles into the output bin The paper is too heavy Wait until the page completely settles in the output bin before removing it Do not use paper that exceeds the supported weights for the input tray Do not use paper that exceeds the supported weight for automatic duplex printing The media is in poor condition Replace the media The internal rollers from the tray are not picking up the media Remove the top sheet of media If the media is too heavy it might not be picked from the tray The media has rough or jagged edges Replace the media The media is perforated or embossed Perforated or embossed media does not separate easily Load sheets one at a time Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging
194. rface of the photosensitive drum and toner is deposited in the waste section inside the print cartridge Figure 1 23 Drum cleaning Cleaning blade Photosensitive ENWW Image formation system 33 Print cartridges The product has four print cartridges one for each color yellow magenta cyan and black Each of them has the same structure The cartridges are filled with toner and consist of the following components e Photosensitive drum e Developing unit e Primary charging roller The DC controller rotates the motors to drive the photosensitive drum developing unit and primary charging roller Figure 1 24 Print cartridge block diagram Developing disengagement motor V PS11 Developing disengagement sensor Photosensitive drum Primary charging roller PS13 ga edens ete Drum motor YMC drum home position sensor Memorytag Developing motor 34 Chapter 1 Theory of operation ENWW Memory tag The memory tag is a non volatile memory chip in the cartridge that stores information about usage for the cartridge The product reads and writes the data in the memory tag The DC controller determines a memory tag error and notifies the formatter when it fails to either read from or write to the memory tag Cartridge presence detection The DC controller detects the presence of the cartridges by monitoring the RD sensor When the DC controller
195. ridge A print cartridge shipping lock is installed Be sure that the print cartridge shipping lock has been removed Remove shipping locks from all cartridges Remove shipping material A print cartridge shipping lock is installed on one or more print cartridges Be sure that each print cartridge shipping lock has been removed The two shipping locks have not from rear door been removed from the rear roller Open the rear door and remove the shipping locks Replace lt color gt cartridge YS The product can be configured to stop when the supply level is very low The supply might still be able to produce acceptable print quality Replace the cartridge if print quality is no longer acceptable ENWW Tools for troubleshooting 227 Control panel message Status alert Description Recommended action Replace supplies v More than one supply item is low Check the supply level gauges on the control panel or if possible print a supplies status page to determine which cartridges are low Right door open v CLOSE RIGHT DOOR message appears although the door is closed 1 Reconnect the connector J708 of the 24V interlock switch and the connector J121X on the DC controller PCA Check the sensor flag of the right door If it is damaged replace the right door sensor unit Close the door Unexpected size in tray Load size press
196. ridge This page also has links for ordering supplies and for finding recycling information Device configuration View a detailed description of the current product configuration including the amount of memory installed and whether optional trays are installed Network summary View a detailed description of the current network configuration including the IP address and network status Reports Print the configuration page and other information pages such as the supplies status page See Reports menu on page 211 Color usage job log View color usage information for recently printed documents Event log View a history of product events The most recent event is listed first The event log is a table that contains codes corresponding to error messages that have appeared on the product control panel display a brief description of each error and the number of pages that printed when each error occurred For more information about error messages see Interpret control panel and status alert messages on page 218 Tools for troubleshooting 201 Alerts The Alerts folder contains links to the following main pages e Setup Status Alerts Set up the product to send you pop up alerts for certain events such as low levels of cartridge life Set up E mail Alerts Set up the product to send you e mail alerts for certain events such as low levels of cartridge life Set up Status Alerts Use this to set up the product so that it se
197. rized service providers on page 254 You might want to increase product memory if you often print complex graphics or HP postscript level 3 emulation documents or if you use many downloaded fonts Additional memory also enables multiple collated copies to print at the maximum speed Before ordering additional memory see how much memory is currently installed by printing a configuration page See Configuration page on page 209 A CAUTION Static electricity can damage electronic parts When installing DIMMs either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product Install memory and font DIMMs 1 Turn the product off and then disconnect all power and interface cables 2 the back of the product open the DIMM access door 74 Chapter 2 Removal and replacement ENWW 3 Remove the DIMM access door 4 Toreplace a DIMM that is currently installed spread the latches apart on each side of the DIMM slot lift the DIMM up at an angle and pull it out 5 Remove the new DIMM from the antistatic package and then locate the alignment notch on the bottom edge of the DIMM 9 ENWW Removal and replacement procedures 75 6 Holding the DIMM by the edges align the notch on the DIMM with the bar in t
198. roblems e Clean the product e Solve performance problems Solve connectivity problems e Service mode functions e Product updates ENWW 171 Solve problems checklist If you are experiencing problems with the product use the following checklist to identify the cause of the problem e Is the product connected to power e ls the product on e Is the product in the Ready state e X Are all necessary cables connected e X Are any lights flashing or do any messages appear on the control panel e genuine HP supplies installed e Was a recently replaced print cartridge installed correctly For additional information about installation and setup see the product getting started guide If you cannot find solutions to problems in this guide go to www hp com support ljcp5220series 172 Chapter 3 Solve problems ENWW Menu map Print a menu map 1 Press OK to open the menus 2 Usethe arrow buttons to navigate to the Reports submenu and then press OK 3 Use the arrow buttons to navigate to the Menu structure submenu and then press OK to print the menu structure 4 After the report prints press X to exit the menus ENWW Menu map 173 Troubleshooting process When the product malfunctions or encounters an unexpected situation the product control panel alerts you to the situation This chapter contains information to help diagnose and solve problems e Use the pretroubleshooting checklist to evalua
199. rol panel message Status alert Description Recommended action 50 4 Fuser Error Fuser drive circuit is defective 1 Check the power source at the product location Turn off then on NOTE Ifthe product does not meet the power requirement of 43 to 57Hz frequency the fuser temperature control does not work correctly and this causes malfunction 2 Reconnect the connector J21 on the DC controller PCA 3 Replace the low voltage power supply unit 50 7 Fuser Error Y The fuser is defective pressure 1 Reconnect the connector release mechanism J181 on the DC controller Turn off then on abnormality PCA 2 Run the sensor test in the sensor monitor mode to verify that the fuser pressure release sensor is functioning correctly If it is not replace the fuser pressure release sensor unit 3 Check the fuser pressure release sensor flag If it is damaged replace the fuser 4 Run the fuser pressure release drive test in the actuator drive mode to verify that the fuser motor is functioning correctly If it is not replace the fuser motor 5 Replace the fuser 50 8 Fuser Error v Abnormally low subthermistor 1 Remove the fuser and fuser temperature error remove any residual media Turn off then on in the fuser 2 Reinstall the fuser Check the connector J704 between the fuser and the product If it is damaged replace the fuser drive unit or fuser 3 Reconnect the connector J131A on the DC
200. rvice kit Internal components 4 of 6 on page 271 CE710 69004 Roller secondary transfer T2 included in the service kit Right door assembly on page 263 CE710 69005 Toner collection unit included in the service kit Internal components 4 of 6 on page 271 CE710 69006 Roller paper pickup Tray 1 included in the service kit Right door assembly on page 263 CE710 69006 Separation pad Tray 1 included in the service kit Right door assembly on page 263 CE710 69007 Separation roller assembly included in service kit Internal components 2 of 6 on page 267 CE710 69007 Paper pickup roller assembly included in service kit Paper pickup assembly on page 279 CE710 69008 Roller pickup paper feeder included in service kit Paper feeder internal components on page 287 CE710 69008 RC2 6611 000CN Roller feed paper feeder included in service kit Spring rod Paper feeder internal components on page 287 Internal components 5 of 6 on page 273 RC2 6625 000CN Cover handle lower left External covers panels and doors on page 261 RC2 6626 000CN Cover handle lower right rear External covers panels and doors on page 261 RC2 6627 000CN Cover handle lower right front External covers panels and doors on page 261 RC2 6634 000CN Rail door link front lower Internal comp
201. sed If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other righ
202. sembly steps Make sure that the tray contains clean unmarked paper Attach the power cord and interface cable or interface cables and then turn on the product Verify that the expected startup sounds occur Print a configuration page and then verify that the expected printing sounds occur Print a demo page and then verify that the print quality is as expected Send a print job from the host computer and then verify that the output meets expectations If necessary restore any customer specified settings Clean the outside of the product with a damp cloth 68 Chapter 2 Removal and replacement ENWW Removal and replacement procedures Customer self repair CSR components Print cartridges When a print cartridge approaches the end of its estimated useful life the control panel displays a message recommending that you order a replacement The product can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge unless you have selected the option to override the message by using the Replace supplies menu amp NOTE Cartridge life remaining is used to determine if a supply is near or at estimated end of life Cartridge life remaining is approximate only and varies depending on types of documents printed and other factors The product uses four colors and has a different print cartridge for each color black K magenta M cyan C and yellow Y
203. ser Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low life indicator on the control panel This warranty does not apply to products that a have been refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICAB
204. ssembly on page 90 Top cover See Top cover on page 96 Intermediate transfer belt ITB See Intermediate transfer belt ITB on page 87 Fuser See Fuser on page 79 Delivery assembly See Delivery assembly on page 124 Remove the delivery drive assembly ENWW Remove three screws callout 1 release one tab callout 2 and then remove the delivery drive assembly callout 3 Figure 2 71 Remove the delivery drive assembly Removal and replacement procedures 129 Residual toner feed assembly Before proceeding remove the following components e Leftcover See Left cover on page 92 e collection unit access door See Toner collection unit access door on page 93 e Intermediate transfer belt ITB See Intermediate transfer belt ITB on page 87 e cover See Top cover on page 96 e Toner cover See the first step of Residual toner full sensor on page 120 Remove the residual toner feed assembly 1 Release one tab callout 1 by pulling the tab up If necessary use a small flat blade screwdriver to pull the tab up Remove the shutter callout 2 and then pull the spring callout 3 off the assembly Figure 2 72 Remove the residual toner feed assembly 1 of 2 130 Chapter 2 Removal and replacement ENWW 2 Remove two screws callout 1 and then remove the residual toner feed assembly callout 2 NOTE When removing the residual toner feed assembly callout 2
205. ssembly on page 108 Remove the lifter drive assembly 1 Verify that the right door is closed and then turn the product so that the front side faces up Figure 2 53 Remove the lifter drive assembly 1 of 3 2 Release the tab callout 1 and then pull up to remove the cover callout 2 Figure 2 54 Remove the lifter drive assembly 2 of 3 ENWW Removal and replacement procedures 115 3 Disconnect two connectors callout 1 remove one screw callout 2 and then remove the lifter drive unit callout 3 Figure 2 55 Remove the lifter drive assembly 3 of 3 XX Reinstallation tip Make sure that the tabs align correctly when reinstalling the lifter drive assembly F 116 Chapter 2 Removal and replacement ENWW ITB front guide assembly ENWW Before proceeding remove the following components ITB See Intermediate transfer belt ITB on page 87 Right front cover and control panel assembly See Right front cover and control panel assembly on page 90 Left cover See Left cover on page 92 Top cover See Top cover on page 96 Open the front door callout 1 halfway and then push up the upper part of the link arm callout 2 to detach it from the product chassis Figure 2 56 Remove the ITB front guide assembly 1 of 4 Removal and replacement procedures 117 2 Remove three screws callout 1 release four tabs callout 2 and then remove the cartridge upper guide unit callout 3
206. stack surface sensor PS10 Output bin media full sensor PS5 Top of Page TOP sensor 44 Chapter 1 Theory of operation ENWW Motors and solenoids Figure 1 33 Motors and solenoids paper path 4 pe For duplex model only Table 1 6 Motors and solenoids paper path Item Description Item Description M1 ITB motor SL1 Cassette pickup solenoid M4 Fuser motor SL2 Tray 1 MP tray pickup solenoid M5 Pickup motor SL3 Duplex reverse solenoid 1 duplex models only M9 Cassette lifter motor SL7 Duplex reverse solenoid 2 duplex models only Pickup and feed block The pickup and feed block picks one sheet of paper from the cassette or the MP tray and feeds it into the fuser Cassette pickup The operational sequence of the cassette pickup is as follows 1 The product is turned on or the cassette is inserted 2 Thelift up operation and the lifting plate spring move up the lifting plate to the position where the paper can be picked up 3 The DC controller rotates the pickup motor when it receives a print command from the formatter ENWW Pickup feed and delivery system 45 The cassette CST feed roller rotates The cassette CST pickup solenoid is driven at a specified timing ev v dg The cassette CST pickup roller rotates and picks up the paper 7 The cassette CST separation roller removes any mu
207. stalled Tools for troubleshooting 211 Menu item Description Color Usage Log Prints a report that shows the user name application name and color usage information on a job by job basis Service Page Prints the service report Diagnostics Page Prints the calibration and color diagnostics pages INE NC ANNCENNGNC M NCA CK N b C U J cY U Q U 212 Chapter 3 Solve problems ENWW System Setup menu Use this menu to establish basic product settings The System Setup menu has several sub menus Each is described in the following table Menu item Sub menu item Sub menu item Description Language Select the language for the control panel display messages and the product reports Paper Setup Default Paper Size Letter Selectthe size for printing internal reports or any print job that does not specify a 4 size Legal A3 11x17 Default Paper Type A list of available media types appears Select the media type for printing internal reports or any print job that does not specify a type Tray 1 Paper Size Select the default size and type for Tray 1 from the list of available sizes and types Paper Type Tray 2 Paper Size Select the default size and type for Tray 2 from the list of available sizes and types Paper Type Tray 3 Paper Size If optional Tray 3 is installed sel
208. storing defaults Make note of the IP address that is listed on the Jetdirect configuration page You might need to restore the IP address after performing a cold reset NVRAM initialization A CAUTION All network settings are also reset Be sure to print a configuration page before performing an NVRAM initialization Make note of the IP address that is listed on the configuration page You need to restore the IP address after performing an initialization Performing an NVRAM initialization resets the following settings and information e A All menu settings are reset to factory default values e All localization settings including language and country region are reset After performing an NVRAM initialization reconfigure any computers that print to this product so that the computers can recognize the product Perform an NVRAM initialization 1 Turn the product off 2 Simultaneously press the Right arrow button and the X button Keep these buttons depressed as you turn the product on 3 When Permanent storage init appears on the display release both buttons 4 When the product has finished the NVRAM initialization it returns to the Ready state Super NVRAM initialization A super NVRAM initialization clears all the data stored in the protected NVRAM settings including the language for the product A CAUTION All network settings are also reset Be sure to print a configuration page before performing
209. sword Use HP ToolboxFX or the embedded Web server to set a system password 1 Inthe embedded Web server click the System tab In HP ToolboxFX click the Device Settings tab 2 Click Product Security 3 the Password box type the password that you want to set and then in the Confirm password box type the same password again to confirm your choice 4 Click Apply to save the password 202 Chapter 3 Solve problems ENWW Help ENWW amp NOTE Ifa password has already been set you are prompted for it Type the password and then click Apply The Help folder contains links to the following main pages Troubleshooting View troubleshooting help topics print troubleshooting pages clean the product and open Microsoft Office Basic Colors Paper and Print Media Print information about how to obtain optimal results from your product using various types of paper and print media Color Printing Tools Open Microsoft Office Basic Colors or the full palette of color with associated RGB values Use the HP Basic Color Match to adjust spot colors in your printed output Animated Demonstrations View animations that demonstrate how to perform common tasks on your product such as how to get the best print quality how to remove paper jams and how to replace a print cartridge User Guide View information about the product usage warranty specifications and support The User Guide is available in both HTML and PDF format
210. t as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL
211. t bin Loop control The product controls the loop slackness of print media to prevent the defects of print quality and media feed e Ifthe fuser sleeve rotates slower than the ITB the paper loop increases and an image defect or paper crease occurs e Ifthe fuser sleeve rotates faster than the ITB the paper loop decreases and an image is stretched because the toner image is not transferred to the paper correctly 52 Chapter 1 Theory of operation ENWW Two loop sensors located between the fuser sleeve and the ITB detect the paper loop Accordingly the DC controller controls the rotational speed of the fuser motor to keep the loop amount properly e Loop sensor 1 Detects the paper loop for heavy media e Loop sensor 2 Detects the paper loop for plain media other than heavy media Figure 1 40 Loop control i a re d Sensor flag for heavy paper A Sensor flag for other than heavy paper P ov Fuser sleeve N Loop sensor2 Pressure roller Loop sensor1 lt A gt lt B gt lt C gt Large loop Large loop Small loop heavy media other than heavy media Pressure roller Fuser sleeve Loop sensor1 Loop sensor2 Speed of fuser motor Illus OFF OFF Speed down A ON OFF Heavy media Speed up B Other media Speed down ON ON Speed up C ENWW Pickup feed and delivery system 53 Pressure roller pressurization and depressurization control The product releases
212. t should calibrate e Calibrate Now Set the product to calibrate immediately amp NOTE You must click Apply before your changes take effect Print Density Use these settings to make fine adjustments in the amount of each color of toner that is used for your printed documents e Contrasts Contrast is the range of difference between light highlight and dark shadow colors To increase the overall range between light and dark colors increase the Contrasts setting e Highlights Highlights are colors that are nearly white To darken highlight colors increase the Highlights setting This adjustment does not affect midtone or shadow colors e Midtones Midtones are colors that are halfway between white and solid density To darken midtone colors increase the Midtones setting This adjustment does not affect highlight or shadow colors e Shadows Shadows are colors that are nearly solid density To darken shadow colors increase the Shadows setting This adjustment does not affect highlight or midtone colors Paper Types Use these options to configure print modes that correspond to the various media types To reset all modes to factory default settings select Restore modes Gf NOTE You must click Apply before your changes take effect Extended Print Modes Use these options to configure the product extended fuser modes to enhance print quality System Setup Use these system settings to configure miscellaneous pri
213. te the source of the problem and to reduce the number of steps that are required to fix the problem Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction Before beginning any troubleshooting procedure check the following issues e Are supply items within their rated life e Does the configuration page reveal any configuration errors NOTE The customer is responsible for checking supplies and for using supplies that are in good condition Pretroubleshooting checklist The following table includes basic questions to ask the customer to quickly help define the problem General topic Questions Environment e 15 product installed on a solid level surface 1 e 15 power supply voltage within 10 volts of the specified power source e 15 power supply plug inserted in the product and the outlet e Is operating environment within the specified parameters e Isthe product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the coping processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the print cartridge OPC e 15 product exposed to direct sunlight Media e Does the customer us
214. ternal components 3 of 6 on page 269 RU6 2683 000CN Spring compression 302 Chapter4 Parts and diagrams Internal components 4 of 6 on page 271 ENWW Table 4 21 Numerical parts list continued Part number RU6 2710 000CN Description Spring tension registration sensor Table and page Internal components 2 of 6 on page 267 RU6 2721 000CN Spring compression Internal components 1 of 6 on page 265 RU6 2727 000CN Spring tension front Internal components 3 of 6 on page 269 RU6 2744 000CN Spring tension rear Internal components 3 of 6 on page 269 RU6 2767 000CN Spring contact Internal components 5 of 6 on page 273 RU6 2768 000CN Spring contact Internal components 5 of 6 on page 273 RU6 2771 000CN Spring contact second transfer high voltage PCA Internal components 3 of 6 on page 269 RU6 2772 000CN Spring grounding second transfer high voltage PCA Internal components 3 of 6 on page 269 RU6 2831 000CN Spring tension Internal components 4 of 6 on page 271 V51 7207 019CN Connector snap tight black Internal components 2 of 6 on page 267 VS1 7514 008CN Connector 8 pin paper pickup Internal components 6 of 6 on page 275 VT2 5176 004CN Spacer DC controller PCA Internal components 6 of 6 on page 275 WC2 5512 000CN
215. ternal components 287 Paper feeder PCA Figure 4 15 Paper feeder PCA 288 Chapter4 Parts and diagrams ENWW Table 4 19 Paper feeder PCA Description Part number Paper feeder driver PCA RM1 6987 000CN ENWW Paper feeder PCA 289 Alphabetical parts list Table 4 20 Alphabetical parts list Description Arm front cover 1 Part number RC2 6732 000CN Table and page Internal components 1 of 6 on page 265 Arm front cover 2 RC2 6733 000CN Internal components 1 of 6 on page 265 Arm ITB coupling release RC2 6824 000CN Internal components 3 of 6 on page 269 Arm waste toner left RC2 7035 000CN Internal components 4 of 6 on page 271 Arm waste toner right RC2 7036 000CN Internal components 4 of 6 on page 271 Cable assembly flat flexible RM1 6804 000CN Internal components 4 of 6 on page 271 Cable feed joint environment sensor Cable flat flexible 3 RM1 6847 000CN RK2 2969 000CN Internal components 3 of 6 on page 269 Internal components 6 of 6 on page 275 Cable left high voltage power supply to low voltage power supply RM1 6835 000CN Internal components 5 of 6 on page 273 Cable low voltage power supply RM1 6807 000CN Internal components 5 of 6 on page 273 Cable low voltage AC joint Cable low voltage power supply test RM1 6811 000CN RM1 6813 000CN
216. the compatibility problems correct printer driver Your computer or workstation is setup Check the network drivers printer drivers and the network redirection incorrectly Verify that the operating system is configured correctly The protocol is disabled or other Print a configuration page to check the status of the protocol Enable it if necessary network settings are incorrect Use the control panel to reconfigure the network settings if necessary 248 Chapter 3 Solve problems ENWW Service mode functions Secondary service menu Use the secondary service menu to print service related reports and to run special tests Customers do not have access to this menu Open the secondary service menu 1 Ensure the product is in the Ready state Press the OK button to open the menus 2 3 Simultaneously press Left arrow and the OK button to open the secondary service menu 4 Press the Left arrow the Right arrow to navigate through the menu Secondary service menu structure Table 3 3 2ndary Service menu Menu item Sub menu item Description Service Reports Cont Self Test Print a continuous configuration page Error report Print an error report Location A list of available locations This item sets certain product parameters that are dependent on the appears location such as the default paper size and the symbol set Scroll to the desired location and select Yes to set the l
217. the correct mono and color page counts on the formatter NOTE These values are hexadecimal The following examples show setting the mono page count to 15 and the color page count to 10 PJL COMMENT Mono Page Count PJL DMINFO ASCIIHEX 04000501040102060802000F PJL COMMENT Color Page Count PJL DMINFO ASCIIHEX 04000501040102060802000A 3 Use hpnpf or hexprint exe to send the pm1l_pagecount pj1 file to the product 4 Print a configuration page to verify the change ENWW Removal and replacement procedures 145 DC controller PCA A CAUTION Donotreplace the DC controller PCA and the formatter PCA at the same time The settings for the DC Controller PCA are stored in the formatter RAM When you install a new DC Controller PCA it reads the settings from the formatter Before proceeding remove the following components e Rear cover See Rear cover on page 93 e Right rear cover See Right rear cover on page 95 Remove the DC controller PCA CAUTION ESD sensitive part 1 Disconnect 22 connectors and six flat cables on the DC controller PCA callout 1 XX Reinstallation tip Two connectors callout 2 should be empty when the DC controller is reinstalled Figure 2 89 Remove the DC controller PCA 1 of 3 146 Chapter 2 Removal and replacement ENWW 2 Disconnect three intermediate connectors callout 1 and then release the cables callout 3
218. troubleshooting 244 software HP ToolboxFX 200 software license agreement 309 solenoids paper path 45 solve problems 171 solving direct connect problems 248 network problems 248 space requirements 313 specifications acoustic 314 electrical 314 environment 315 physical 313 314 stapler stacker specifications physical 313 static precautions 66 status alerts HP ToolboxFX 200 supplies printing report 211 viewing with HP ToolboxFX 200 status page 177 Status tab HP Toolbox FX 200 storage cabinet specifications physical 313 storing product 315 streaks troubleshooting 241 Super NVRAM initialization 251 supplies error messages 227 low or out settings 215 ordering 207 254 replace message 227 shipping lock error message 227 status viewing with HP ToolboxFX 200 wrong position error message 225 supplies status page 211 support online 207 312 System Settings tab HP ToolboxFX 200 System Setup menu 213 System Setup tab HP ToolboxFX 206 TCP IP settings 217 technical support online 312 temperature specifications 315 test page engine 250 tests post service 68 print quality 68 text troubleshooting 244 toner loose troubleshooting 243 smeared troubleshooting 244 toner cartridges See print cartridges toner collection unit part number 255 removing 72 tools required 67 transfer stage 31 transfer unit operation 37 Tray 1 jams 235 settings 213 Tray 2 jams 237 settings 213 Tray 3 jams 238 239 tr
219. ts of the following processes Latent image formation block Step 1 pre exposure Step 2 primary charging Step 3 laser beam exposure Developing block Step 4 developing Transfer block Step 5 primary transfer Step 6 secondary transfer Step 7 separation Fusing block Step 8 fusing ITB cleaning block Step 9 ITB cleaning Drum cleaning block Step 10 Drum cleaning Figure 1 13 Image formation process lt Media path 4 Direction of drum rotation Block Delivery eA METTRE Fuser Transfer 7 Separation 2 Primary charging 3 Laser beam exposure Latent image formation ENWW Image formation system 27 Latent image formation block During the latent image formation stage the laser scanner forms invisible images on the photosensitive drums in the print cartridges Pre exposure Step 1 Light from the pre exposure LED strikes the photosensitive drum surface This eliminates the residual electrical charges on the drum surface Figure 1 14 Pre exposure Photosensitive drum Primary charging Step 2 DC and AC biases are applied to the primary charging roller which transfers a uniform negative potential to the photosensitive drum Figure 1 15 Primary charging Primary charging roller Primary charging bias Photosensitive drum 28 Chapter 1 Theory of operation ENWW Laser beam exposure Step 3 The laser beam scans the phot
220. ts that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 306 Appendix A Service and support ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement ENWW This HP product is warranted to be free from defects in materials and workm
221. u are using the PostScript print personality When the Print PostScript error option is turned on the PostScript error page automatically prints when PostScript errors occur 344 Ef NOTE You must click Apply before your changes take effect Network Settings The network administrator can use this tab to control the network related settings for the product when itis connected to an IP based network Shop for Supplies This button at the top of each page links to a Web site where you can order replacement supplies You must have Internet access to use this feature Other Links This section contains links that connect you to the Internet You must have Internet access in order to use any of these links If you use a dial up connection and did not connect when you first opened ENWW Tools for troubleshooting 207 HP ToolboxFX you must connect before you can visit these Web sites Connecting might require that you close HP ToolboxFX and reopen it e Support and Troubleshooting Connects to the support site for the product where you can search for help with a specific problem e Product Registration Connects to the HP product registration Web site Internal print quality test pages Use HP ToolboxFX to troubleshoot print quality problems NOTE Before proceeding print a Supplies status page to see the approximate number of pages remaining for each print cartridge See Reports menu on page 211 From the HP Toolb
222. user motor assembly Gear assembly fuser Cable SV joint low voltage power supply Spring tension registration sensor Support frame rear Registration sensor assembly Support frame front Separation roller assembly included in service kit Connector snap tight black Guide paper feed Sensor cassette last paper presence Cover connector lower Part number RM1 6167 000CN RM1 6121 000CN CE710 69001 CD710 69002 RM1 6076 000CN RM1 6075 000CN RM1 7914 000CN RM1 6868 000CN RU6 2710 000CN RC2 7197 000CN RM1 6002 000CN RC2 7196 000CN CE710 69007 VS1 7207 019CN RC2 7297 000CN RM1 6164 000CN RC2 6642 000CN Internal components 2 of 6 267 Internal components 3 of 6 Figure 4 5 Internal components 3 of 6 See PCA diagram A06 e J538BD J535BD See PCA See PCA diagram Right door assembly 268 Chapter4 Parts and diagrams ENWW ENWW Table 4 9 Internal components 3 of 6 10 12 13 14 15 16 18 19 21 22 23 25 26 27 28 29 30 31 32 33 35 36 37 38 39 40 Description Motor main drive assembly Motor drive simplex model Motor duplex drive duplex model only Cable feed joint environment sensor Spring grounding second transfer high voltage PCA Cap T2 contact second transfer high voltage PCA Spring contact second transfer high voltage PCA Spring grounding second transfer high voltage PCA
223. wdriver Figure 2 34 Remove the front door assembly 4 of 5 100 Chapter 2 Removal and replacement ENWW 6 Position the door as shown below and then slide the front door assembly in the direction that the arrow indicates to remove it from the product Figure 2 35 Remove the front door assembly 5 of 5 ENWW Removal and replacement procedures 101 Right door assembly Remove the following components 3 Rear cover see Rear cover on page 93 Right rear cover see Right rear cover on page 95 Open the right door assembly Remove one screw callout 1 release the link arm callout 2 and then disconnect one connector callout 3 You must remove two zip ties to disconnect the connector Figure 2 36 Remove the right door assembly 1 of 5 m my gt a Carefully release one tab callout 1 and then remove the cable cover callout 2 Figure 2 37 Remove the right door assembly 2 of 5 d 7 gt 1 i A 1 102 Chapter 2 Removal and replacement ENWW 4 Remove one connector callout 1 Figure 2 38 Remove the right door assembly 3 of 5 3 k SM p 4 satt 5 Remove one screw callout 1 and then release the link arm callout 2 Figure 2 39 Remove the right door assembly 4 of 5 ENWW Removal and replacement procedures 103 6 Remove two screws callout 1 remove the hinge callout 2 and then pull the right door assemb
224. wing conditions e The scanner motor does not reach a specified rotation frequency within a specified period of the scanner motor start up e The beam detect BD interval is out of a specified value during a print operation 24 Chapter 1 Theory of operation ENWW Image formation system Electrophotographic process ENWW The electrophotographic process forms an image on the paper Following are the major components u sed in the process Print cartridges Intermediate transfer belt ITB Secondary transfer roller Fuser Laser scanner The DC controller uses the laser scanner and HVPS to form the toner image on the photosensitive drum The image is transferred to the print media and then fused onto the paper F Cartridge Laser scanner SG TR2 high voltage L power supply igure 1 11 Electrophotographic process block diagram TRI high voltage lt L power supply Fuser Secondary transfer roller DEV high voltage L power supply Image formation system 25 Figure 1 12 Electrophotographic process drive system Drum motor I Developing roller I I Developing roller card 26 Chapter 1 Theory of operation wr ITB motor ENWW Image formation process Each of the following processes functions independently and must be coordinated with the other product processes Image formation consis
225. x TIP The following figures show the tabs inside the cover Tray 3 right front cover 1 Take the tray out of the feeder and then open the right door ENWW Removal and replacement procedures 163 2 Remove one screw callout 1 and then remove the right front cover callout 2 Figure 2 107 Remove the Tray 3 right front cover Tray 3 front upper cover 1 Remove the tray from the feeder and then remove the right front cover see Tray 3 right front cover on page 163 2 Remove two screws callout 1 release two tabs callout 2 and then remove the front upper cover unit callout 3 Figure 2 108 Remove the Tray 3 front upper cover Tray 3 right door 1 Liftthe product off the feeder and then open the tray right door 164 Chapter 2 Removal and replacement ENWW 2 Release the link arm callout 1 Figure 2 109 Remove the Tray 3 right door 1 of 3 3 Release the stopper callout 1 and then release the shaft callout 2 Figure 2 110 Remove the Tray right door 2 of 3 ENWW Removal and replacement procedures 165 4 Slide the right door callout 1 and the arm callout 2 in the direction that the arrow indicates to remove them together and then remove the arm from the right door unit Figure 2 111 Remove the Tray 3 right door 3 of 3 Tray 3 right lower cover 1 Remove the tray from the feeder and then remove the right door see Tray 3 right door on page 164 2 Remove one screw c
226. y black developing unit engages with the drum Image formation system 35 The DC controller determines a developing disengagement motor abnormality and notifies the formatter when it does not detect a specified signal from the developing disengagement sensor during the developing roller engagement and disengagement operation Figure 1 25 Developing unit engagement and disengagement control Developing unit is disengaged Developing unit is engaged Photosensitive drum I Developing unit 2 PS11 Developing disengagement sensor V lp VEL Developing disengagement cam we Developing disengagement motor 1 PRE STE LEGGES IM DC controller 36 Chapter 1 Theory of operation ENWW ITB unit ENWW The ITB unit receives the toner image from the photosensitive drums and transfers the complete toner image to the print media The ITB unit consists of the following components e ITB e ITB drive roller e Primary transfer rollers e cleaner The ITB motor drives the ITB drive roller which rotates the ITB The rotation of the ITB causes the primary transfer rollers to rotate The ITB cleaner cleans the ITB surface Figure 1 26 ITB unit block diagram ITB ITB cleaner ITB motor ITB drive roller Primary transfer roller Image formation system 37 Primary transfer roller engagement and disengagement control Figure 1 27 Primary transfer roller engagement

HP Color LaserJet CP5225 Service Manual

Contents

Download Pdf Manuals

Related Search

Related Contents