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HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC

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1. Item Component Spare part number 1 Display assembly The TouchScreen display assembly is spared as a whole unit assembly only The non TouchScreen display is spared at the subcomponent level only For more non TouchScreen display assembly spare part information see Display assembly subcomponents on page 28 17 3 in AG FHD LED TouchScreen display assembly for use on HP ENVY TouchSmart m7 720252 001 Notebook PC computer models 17 3 in BV HD LED TouchScreen display assembly for use only on HP ENVY TouchSmart 720783 001 m7 Notebook PC computer models 17 3 in AG FHD LED TouchScreen display assembly for use only on HP ENVY TouchSmart 736478 001 17 Notebook PC computer models 17 3 in BV HD LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 _736479 001 Notebook PC computer models 2 Top cover For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 736483 001 equipped with a non TouchScreen display assembly with Leap Motion capability For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720271 001 equipped with a non TouchScreen display assembly but not equipped with Leap Motion capability 3 Power button board includes cable 720250 001 4 TouchPad module includes cable For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720230 001 For us
2. Spare part Description number 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 49037 1 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 081 Power cord for use in Denmark Finland and Norway 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 634250 001 750 GB 7200 rpm hard drive 651948 001 RTC battery 669300 001 640 GB 5400 rpm hard drive 670290 001 Intel Centrino Advanced N 6235 WLAN module 675794 001 Qualcomm Atheros AR 9485GN 802 1 1b g n 1x1 Wi Fi 676521 001 1 TB 5400 rpm hard drive 683802 001 500 GB 5400 rpm hard drive 690020 001 Ralink RT3290LE 802 11 b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 691739 001 2 GB memory module 691740 001 4 GB memory module 693374 001 8 GB memory module 700627 001 Intel Core i3 3120M 2 5GHz 1600MHz 3MB L3 Dual 35W processor 701943 001 HDMI to VGA adapter 708762 001 Intel Core i3 3380M 2 9GHz 1600MHz 3MB L3 Dual 35W processor 709848 001 Realtek RTL 8188EE 802 11b g n 1x1 Wi Fi 710412 001 65 W AC adapter non PFC S 3 wire 4 5 mm 71
3. screen select models only to display the charms tap Search and then tap the search box Type c and then select CyberLink YouCam from the list of applications or From the Start screen type c and then select CyberLink YouCam from the list of applications 5 WIAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides Buttons and speakers ch Sc iz Buttons and speakers 9 10 Component 1 Power button Description e When the computer is off press the button to turn on the tablet e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep CAUTION Pressing and holding down the power button will result in the loss of unsaved information e Ifthe computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least
4. HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Leap Motion the Leap Motion logo and Airspace are the trademarks of Leap Motion Inc and are used here by permission Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition August 2013 First Edition April 2013 Document Part Number 715237 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full
5. 2 Disconnect all external devices connected to the computer Component replacement procedures 89 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the RTC battery see RTC battery see RTC battery on page 63 7 PF Oo Sf PY Se Remove the memory modules see Memory modules on page 51 10 Remove the WLAN module see WLAN module on page 52 11 Remove the optical drive see Optical drive on page 55 12 Remove the base enclosure see Base enclosure on page 64 13 Remove the fan see Fan on page 85 14 Remove the system board see System board on page 86 Remove the heat sink A Loosen the 4 captive screws in the order listed on the heat sink 1 and then remove the heat sink 2 yy NOTE There is thermal paste between the heat sink and the processor Reverse this procedure to install the heat sink 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Processor Description Spare part number Intel Quad Core i7 4900MQ 2 80 GHz SC turbo up to 3 80 GHz processor 1600 MHz FSB 723523 001 8 0 MB L3 cache 47 W Intel Quad C
6. 29 c caps lock light identifying 13 chipset product description 1 components bottom 17 display 8 leftside 14 right side 15 computer major components 19 computer reset 109 computer specifications 103 connector power 16 D deleted files restoring 108 display assembly spare part number 36 spare part numbers 21 34 37 59 subcomponents 28 display bezel spare part number 32 display enclosure spare part numbers 32 display enclosure spare part number 28 display hinges removal 72 spare part number 32 spare part numbers 72 display panel removal 59 spare part numbers display panel cable 74 spare part number 28 display panel product description 2 display specifications 104 DVD RW Double Layer SuperMulti Drive removal 55 spare part numbers 26 29 55 28 34 E esc key identifying 11 Ethernet product description 3 external memory cards product description 4 external optical drive product description 3 F fan removal 85 spare partnumber 24 32 85 Index 117 fingerprint reader board removal 81 spare partnumber 81 fingerprint reader light identifying 13 fingerprint reader module spare part number 32 spare part numbers 39 fingerprint reader module spare part numbers 21 fingerprint reader identifying 10 fn key identifying 11 Front Speaker Kit spare partnumber 35 G graphics product description 1 H hard drive identifying 18 light 15 product description 2 removal 48 spare part nu
7. Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 103 43 9 cm 17 3 in HD display specifications Metric U S Active diagonal size 43 9 cm 17 3 in Resolution 1600x900 HD Active area 382 08x214 92 PPI 106 Surface treatment Anti glare or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 60 NTSC CIE 1931 104 Chapter 8 Specifications Hard drive specifications 1 TB 750 GB 500 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Width 70 mm 70 mm 70 mm Weight 107g 115g 101g Interface type SATA SATA SATA Transfer rate 145 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 1 5 ms 3 ms Average 12 ms 11 ms 13 ms Maximum 22ms 14 ms 24 ms Logical blocks 1 953 525 168 1 465 149 168 1 04
8. Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without 736475 001 Leap Motion capability Base enclosure for use only on computer models equipped with a non TouchScreen display 720225 001 assembly Rubber Feet Kit For use on HP ENVY TouchSmart m7 Notebook PC computer models 720259 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720258 001 equipped with a non TouchScreen display assembly Before disassembling the computer follow these steps 1 2 a oon Ow A Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 Remove the optical drive see Optical drive on page 55 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Remove the base enclosure 1 Turn the computer face down and remove the r
9. When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of staticsafe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 43 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe
10. 001 Intel Centrino Advanced N 6235 WLAN module 670290 001 Intel Dual Band Wireless AC 3160 802 1 1ac 1x1 WiFi BT 4 0 Combo Adapter 710662 001 Intel Wireless N 7260BN 802 1 1b g n 2x2 WiFi BT 4 0 Combo Adapter 717384 001 Mediatek MT7630E 802 11b g n 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 710418 001 Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter 733476001 Qualcomm Atheros AR9485GN 802 11b g n 1x1 Wi Fi Combo Adapter 675794 001 Ralink RT3290LE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL 8188EE 802 11b g n 1x1 Wi Fi Combo Adapter 709848 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46
11. 1 From the Start screen select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions Poe p At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Windows 8
12. 5 seconds to turn off the tablet Pa Swipe from the right edge of the TouchPad or touch screen select models only to display the charms tap Search and then tap the search box In the search box type power select Settings and then select Power options r To learn more about your power settings from the Start screen type p In the search box type power select Settings and then select Power options 2 Speakers 2 3 Leap Motion select models only 4 Fingerprint reader select models only Chapter 2 External component identification Produce sound Leap Motion allows you to control custom apps with your hands and fingers in the air When you first turn Leap Motion on follow the setup instructions to experience the interactive tutorial and create an account for Airspace the Leap Motion app store Airspace is where you will launch your Leap Motion apps and discover new apps designed specifically for 3D interaction using the speed and accuracy of Leap Motion technology Allows a fingerprint logon to Windows instead of a password logon Keys Component Description 1 esc key Reveals system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the b key the spacebar or the esc key 3 Windows key Returns you to the Start screen from an open app or the a Windows desktop NOTE Pres
13. BV HD LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736480 001 Leap Motion module includes cable 736481 001 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Linux operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 736481 501 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 736481 601 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 4 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 736482 001 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Linux operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 7364
14. Layer Combo Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models 720250 001 Power button board includes cable 720251 001 USB board for use only on computer models equipped with a graphics subsystem with UMA memory includes cable 720252 001 17 3 in AG FHD LED TouchScreen display assembly for use on HP ENVY TouchSmart m7 Notebook PC computer models 720253 001 TouchPad assembly for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720254 001 Service cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720255 001 Service cover for use on HP ENVY TouchSmart m7 Notebook PC computer models 720256 001 17 3 in AG FHD LED display panel for use only on computer models equipped with a non TouchScreen display assembly 720257 001 17 3 in BV HD LED display panel for use only on computer models equipped with a non TouchScreen display assembly 720258 001 Rubber Feet Kit for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly Chapter 3 Illustrated parts catalog Spare part number 720259 001 Description Rubber Feet Kit for use on HP ENVY TouchSmart m7 Notebook PC computer models 720260 001 Screw Kit 720261 001 720262 001 Top Speaker Kit Front Speaker Kit 72026
15. assembly Computer major components 27 Display assembly subcomponents oe Item Component Spare part number 1 Display bezel includes 2 rubber screw covers 720227 001 2 17 3 in LED HD BrightView display panel includes 2 rubber screw covers 17 3 in AG FHD LED 720256 001 17 3 in BV HD LED 720257 001 3 Display hinge includes 2 rubber screw covers 720238 001 4 WLAN Antenna Kit includes left and right wireless antenna cables and transceivers 720222 001 and 2 rubber screw covers 5 Webcamera microphone module 720273 001 6 Webcamera microphone module cable includes 2 rubber screw covers 720229 001 7 Display panel cable 720229 001 8 Left and right hinge covers 720238 001 9 Display enclosure includes 2 rubber screw covers 720223 001 28 Chapter 3 Illustrated parts catalog Mass storage devices Qo o Item Component Spare part number 1 Optical drive For use on HP ENVY TouchSmart m7 Notebook PC computer models Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720249 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 729728 001 DVD RW Double Layer SuperMulti Drive 720248 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Driv
16. backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Germany includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in France includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Italy includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Spain includes keyboard cable and backlight cable 736685 131 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Portugal includes keyboard cable and backlight cable 736685 141 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Turkey includes keyboard cable and backlight cable 736685 161 Key
17. computer Remove the battery see Battery on page 46 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Component replacement procedures 69 9 10 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 Remove the optical drive see Optical drive on page 55 Remove the base enclosure see Base enclosure on page 64 Remove the optical drive connector board A Remove the screw 1 and then lift the optical drive connector board 2 to remove it Reverse this procedure to install the optical drive connector board Subwoofer Description Spare part number Subwoofer 720263 001 Before removing the subwoofer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the service cover see Service cover on page 47 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Remove the hard drive see Hard drive on page 48 Remove the memory modules see Mem
18. guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little
19. i IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 107 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 112 Chapter 9 Backing up restoring and recovering 10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be us
20. or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 44 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer SelfRep
21. second Dual array digital microphones with appropriate software beam forming echo cancellation noise suppression Ethernet Integrated 10 100 1000 GB network interface card NIC 4 Category Wireless Description Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Wireless Display WiDi Antenna support for 802 1 1a b g n with MIMO support 2x2 Supports the following WLAN formats e Intel Centrino Wireless N 2230 802 11 b g n 2x2 WiFi and Bluetooth 4 0 Combo Adapter e Realtek RTL8188EE 802 11 b g n 1x1 Wi Fi Adapter e Qualcomm Atheros AR9485 802 11 b g n 1x1 Wi Fi Adapter e Mediatek MT7630E 802 11 b g n 1x1 Wi Fi and Bluetooth 4 0 combo adapter e Ralink RT3290LE 802 1 1bgn 1x1 Wi Fi BT 4 0 Combo Adapter External memory card Internal card Push push insertion removal Supports memory cards such as Secure Digital SD e One half size mini card slot for WLAN e One full size mini card slot for Intel mSATA Cache Ports e HDMI version 1 4 supporting 1920 x1200 60Hz e Combination audio out audio in stereo port supports jack detection e USB 3 0 4 ports e RJ 45 Ethernet includes link and activity lights e AC Smart Pin power adapter plug Keyboard pointing Full size keyboard with numeric keypad devices e Duracoot island style keyboard no spill resistance in black finish e Backlit
22. system Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 720267 501 graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 720267 001 graphics subsystem with 2 GB of discrete memory and the Linux operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M 720266 601 graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M 720266 501 graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Computer major components 23 24 Item Component Spare part number Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M 720266 001 graphics subsystem with 2 GB of discrete memory and the Linux operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 736482 601 the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 736482 501 the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped
23. the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the display panel see Display panel on page 59 6 Remove the service cover see Service cover on page 47 7 Remove the hard drive see Hard drive on page 48 8 Remove the memory modules see Memory modules on page 51 9 Remove the WLAN module see WLAN module on page 52 10 Remove the optical drive see Optical drive on page 55 11 Remove the base enclosure see Base enclosure on page 64 12 Remove the top cover see Display hinges and top cover on page 72 Remove the webcamera microphone module Component replacement procedures 75 A Release the webcamera microphone module 1 and then disconnect the webcamera microphone module cable 2 90 Reverse this procedure to install the webcamera microphone module 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts WLAN antenna cables Description Spare part numbers WLAN antenna cables 720222 001 Before removing the antenna cables 1 a re a E a Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging t
24. to reassemble and install the hard drive 50 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Memory modules Description Spare part number 2 GB memory module PC3L 12800 1600 MHz 691739 001 4 GB memory module PC3L 12800 1600 MHz 691740 001 8 GB memory module PC3L 12800 1600 MHz 693374 001 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service cover on page 47 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up A CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 2 Slide the memory module forward 2 to remove it Component replacement procedures 51 Reverse this procedure to install a memory module WLAN module Description Spare part number Broadcom BCM4352 802 1 lac 2x2 Wi Fi BT 4 0 Combo Adapter 724935
25. with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 736482 001 the Linux operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 720265 601 the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 720265 501 the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and 720265 001 the Linux operating system Equipped with the Intel HM77 Express chipset the Nvidia N14P GV2 GeForce 740M 720269 601 graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM77 Express chipset the Nvidia N14P GV2 GeForce 740M 720269 501 graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM77 Express chipset the Nvidia N14P GV2 GeForce 740M 720269 001 graphics subsystem with 2 GB of discrete memory and the Linux operating system Equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and 720268 601 the Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and 720268 501 the Windows 8 Standard oper
26. 0 Remove the 4 screws securing the hinge brackets to the panel 1 and then remove the panel 2 Reverse this procedure to install the display panel 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts RTC battery Description Spare part number RTC battery 651948 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service cover on page 47 Remove the RTC battery A Disconnect the RTC battery cable from the system board 1 Use a thin non conductive tool to remove the RTC battery from the socket on the system board Reverse this procedure to install the RTC battery on computer models When installing the RTC battery make sure the sign faces up Component replacement procedures 63 Base enclosure Description Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226 001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap 736476 001
27. 0413 001 90 W AC adapter PFC S 3 wire 4 5 mm 710414 001 90 W AC adapter EM PFC SMT 3 wire 4 5 mm 710415 001 120 W AC adapter PFC S 3 wire 4 5 mm 710417 001 6 cell 62 WHr 32 8 AHr Li ion battery 710418 001 Mediatek MT7630E 802 11 b g n 1x1 Wi Fi and Bluetooth 4 0 combo adapter Sequential part number listing 3 32 Spare part Description number 710662 001 ntel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter 711903 001 Intel Core i5 3230M 2 6GHz 1600MHz 3MB L3 Dual 35W processor 713163 001 ntel Core i3 3130M 2 6GHz 1600MHz 3MB L3 Dual 35W processor 714657 001 65 W HP Smart AC adapter non PFC EM 3 wire 4 5 mm 717384 001 ntel Wireless N 7260BN 802 11 b g n 2x2 WiFi BT 4 0 combo adapter 720222 001 WLAN antenna 720223 001 Display enclosure for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720225 001 Base enclosure for use only on computer models equipped with a non TouchScreen display assembly 720226 001 Base enclosure for use only on HP ENVY TouchSmart m7 Notebook PC computer models 720227 001 Display bezel includes 2 rubber screw covers 720229 001 Webcamera microphone module cable for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720230 001 TouchPad assembly for use only
28. 1 R recovery 108 109 discs 107 112 HP Recovery Manager 110 media 112 starting 111 supported discs 107 system 110 USB flash drive 112 using HP Recovery media 108 recovery media creating 107 creating using HP Recovery Manager 108 recovery partition 111 removing 112 recycle computer refresh 109 computer 108 removal replacement procedures 45 58 remove everything and reinstall Windows 109 reset computer steps 109 restore Windows File History 108 RJ 45 network jack identifying 14 RTC battery removal 63 spare partnumber 26 31 63 rubber feet spare part numbers 34 35 Rubber Feet Kit spare part numbers 26 64 108 109 108 109 S screw Kit spare part number 35 Screw Kit spare part number 30 security cable slot identifying 14 service cover removal 47 spare part numbers 27 34 47 service tag 6 serviceability product description slots memory card 14 security cable 14 solid state drive product description 3 spare partnumber 29 spare part numbers 35 Speaker Kit spare part number 68 95 speakers identifying 10 18 removal 68 95 spare part number 68 95 speakers spare part numbers front 25 rear 2 specifications computer 103 display 104 hard drive 105 subwoofer removal 70 spare part number 35 70 spare part numbers 25 supported discs recovery 107 system board removal 86 spare part numbers 23 35 36 37 86 system recovery 110 system restore point creating 107 re
29. 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the United States includes keyboard cable and pointing stick cable 720242 051 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in France includes keyboard cable and pointing stick cable Chapter 3 Illustrated parts catalog Spare part number 720242 061 Description Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Italy includes keyboard cable and pointing stick cable 720244 001 720244 031 720244 041 720244 051 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the United States includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the United Kingdom includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Germany includes keyboard cable and backlight cable Keyboard with backlight for use on HP
30. 3 0 MB L3 cache 37 W Intel Dual Core i3 3380M 2 90 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Intel Dual Core i3 3120M 2 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Chipset Graphics Intel HM87 Express Chipset Intel HM77 Express Chipset Internal graphics Intel HD Graphics 4600 internal graphics Intel HD Graphics 4000 internal graphics 2 Category Panel Description Switchable discrete graphics e Nvidia N14P GV2 GeForce 740M switchable discrete graphics with 2GB of dedicated video memory 128Mx16 DDR3 1GHz x 8 pcs e Nvidia N14P GT GeForce 750M switchable discrete graphics with 2GB of dedicated video memory 128Mx16 DDR3 1GHz x 8 pcs 17 3 high definition HD light emitting diode WLED BrightView 1600x900 display wedge 6 0mm SVA Color Gamut 60 supports LVDS 200 nits 17 3 high definition FHD lightemitting diode WLED AntiGlare 1920x1080 wedge 6 0mm WVA Color Gamut 72 supports LVDS 300 nits Touchscreen multitouch enabled 160 nits select models only All display assemblies include 2 wireless local area network WLAN antenna cables Memory Supports 16 9 wide aspect ratio Two customer accessible upgradable memory module slots DDR3L 1600MHz Dual Channel Support Hard drives Supports up to 16 GB of system RAM in the following configurations e 4096 MB total system memory 2048x2 e 4096 MB total system memory 40
31. 3 001 Subwoofer 720264 001 24 GB solid state drive 720265 001 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Linux operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720265 501 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720265 601 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720266 001 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics subsystem with 2 GB of discrete memory and the Linux operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720266 501 720266 601 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display a
32. 5 Remove the service cover see Service cover on page 47 52 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Remove the WLAN module 1 Disconnect the 1 and 2 WLAN antenna cables from the WLAN module 1 oy NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 main terminal The 2 WLAN antenna cable is connected to the WLAN module 2 auxiliary terminal Component replacement procedures 53 2 Remove the Phillips PM screws 2 that secure the WLAN module to the system board The WLAN module tilts up 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 4 O NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors 54 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Optical drive fa NOTE The optical drive spare part kit includes the optical drive connector board and cable Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720249 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 729728 001 DVD RW Double Layer SuperMulti Drive 720248 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScree
33. 501 Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the 720265 001 Linux operating system Equipped with the Intel HM77 Express chipset the Nvidia N14P GV2 GeForce 740M graphics 720269 601 subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM77 Express chipset the Nvidia N14P GV2 GeForce 740M graphics 720269 501 subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM77 Express chipset the Nvidia N14P GV2 GeForce 740M graphics 720269 001 subsystem with 2 GB of discrete memory and the Linux operating system Equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and the 720268 601 Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and the 720268 501 Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and the 720268 001 Linux operating system for use only on computer models equipped with Leap Motion capability Component replacement procedures 87 Before removing the system board follow these steps 1 p 7 p N pD p B Shut do
34. 5400 RPM 634250 001 750 GB 5400 RPM hybrid 732001 001 640 GB 5400 RPM 669300 001 500 GB 5400 RPM 683802 001 500 GB 5400 RPM hybrid 732000 001 Before removing the primary hard drive or secondary hard drive select models only follow these steps 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the service cover see Service cover on page 47 Remove the primary hard drive Vs Disconnect the hard drive cable from the system board 1 and then remove it 2 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 2 Use the tab to remove the hard drive from the hard drive bay 3 Remove the secondary hard drive select models only 1 Disconnect the hard drive cable from the system board 1 and then remove it 2 Component replacement procedures 49 2 Use the tab to remove the hard drive from the hard drive bay 3 If it is necessary to disassemble the primary or secondary hard drive A Remove the hard drive cable 1 and then remove the hard drive bracket 2 rr o Reverse these procedures
35. 8 576 000 Disc rotational speed 5400 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 TB 1 trillion bytes and 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 105 9 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is cor
36. 82 501 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 736482 601 System board equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability includes replacement thermal material 736483 001 Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability 736685 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in the United States includes keyboard cable and backlight cable Sequential part number listing 37 38 Spare part number 736685 031 Description Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in the United Kingdom and Singapore includes keyboard cable and backlight cable 736685 041 736685 051 736685 061 736685 071 Keyboard with
37. 96x1 e 6144 MB total system memory 2048x1 4096x1 e 8192 MB total system memory 4096x2 e 8192 MB total system memory 8192x1 e 12288 MB total system memory 8192x1 4096x1 e 16384 MB total system memory 8192x2 Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm and 7 0 mm Dual hard drive configurations e 2TB 1 TB 5400 rpm x 2 e 1500GB 750 GB 5400 rpm x 2 Chapter 1 Product description Category Solid state drive Description Only configured with system memory up to 8 GB e 32 GB mSATA select models only e 24 GB mSATA select models only Optical drives External optical drives Fixed Serial ATA 9 5 mm tray load Supports the following optical drives e DVD RW Double Layer SuperMulti e Blu ray Disc ROM with SuperMulti DVD R RW Double Layer e Blu ray Disc writer with SuperMulti DVD R RW Double Layer e Support Zero Power ODD External USB Serial ATA 12 7 mm tray load Supports the following external optical drives e DVD RW Double Layer SuperMulti Audio and video Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high definition webcam fixed no tilt activity LED 1PC USB 2 0 M JPEG 1280x720 by 30 frames per
38. Computer Setup BIOS and Advanced System Diagnostics 101 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions ey NOTE If you need to stop a diagnostic test while it is running press esc 102 Chapter 7 Setup Utility BIOS and System Diagnostics 8 Specifications Computer specifications Metric U S Dimensions Width 29 16 cm 11 48 in Depth 2 15 cm 8 46 in Height front to back 2 11 to 3 19 cm 0 83 to 1 26 in Weight With 6 cell battery 1 60 kg 3 53 Ib With 3 cell battery 1 46 kg 3 22 Ib Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95
39. Core i7 4800MQ 2 70 GHz SC turbo up to 3 70 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W includes replacement thermal material 724142 001 USB board for use only on computer models equipped with a graphics subsystem with discrete memory includes cable 724935 001 Broadcom BCM4352 802 1 lac 2x2 Wi Fi BT 4 0 Combo Adapter 729727 001 DVD RW Double Layer SuperMulti Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 729728 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models Chapter 3 Illustrated parts catalog Spare part Description number 731999 001 1 TB 5400 RPM hard drive 732000 001 500 GB 5400 RPM hybrid hard drive 732001 001 750 GB 5400 RPM hybrid hard drive 732792 001 Keyboard bracket for use only on computer models equipped with a backlit keyboard 733476 001 Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter 736475 001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap Motion capability 736476 001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability 736478 001 17 3 in AG FHD LED TouchScreen display assembly for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736479 001 17 3 in
40. Disconnect all external devices connected to the computer a Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 ON OAU A Remove the WLAN module see WLAN module on page 52 10 Remove the optical drive see Optical drive on page 55 11 Remove the base enclosure see Base enclosure on page 64 12 Remove the front speakers see Front speakers on page 68 13 Remove the subwoofer see Component replacement procedures 79 Remove the USB board and cables 1 Disconnect the USB board cable 1 disconnect the ZIF connector for the ribbon cable 2 from the top cover and then disengage the cable 3 from the channels 2 Remove the screws securing the USB board 4 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Disengage the audio cable 1 disconnect the board 2 and then remove the USB board 3 Reverse this procedure to install the USB board and cables Fingerprint reader board Description Spare part number Fingerprint reader board 720236 001 Before removing
41. ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in France includes keyboard cable and backlight cable 720244 061 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Italy includes keyboard cable and backlight cable 720244 071 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Latin America includes keyboard cable and backlight cable 720244 131 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Portugal includes keyboard cable and backlight cable 720244 141 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Turkey includes keyboard cable and backlight cable 720244 171 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Saudi Arabia includes keyboard cable and backlight cable 720244 25 1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non Tou
42. H1 For use in Spain 720244 071 Norway For use in France 720244 051 For use in Switzerland 720244 BG1 For use in Germany 720244 041 For use in Turkey 720244 141 For use in Italy 720244 061 For use in the United Kingdom and 720244 031 Singapore For use in the Netherlands 720244 B31 For use in the United States 720244 001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly includes keyboard cable and pointing stick cable For use in the United States 720242 001 For use in Italy 720242 061 For use in France 720242 051 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 Component replacement procedures 93 i nN pop 10 11 12 13 14 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the RTC battery see RTC battery see RTC battery on page 63 Remov
43. Intel HM87 Express Chipset and an Nvidia 720233 001 N14P GT GeForce 750M graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia 720232 001 N14P GV2 GeForce 740M graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and a graphics 720231 001 subsystem with UMA memory For use only on computer models equipped with the Intel HM77 Express chipset and an Nvidia 720234 001 N14P GV2 GeForce 740M graphics subsystem For use only on computer models equipped with the Intel HM77 Express chipset and a graphics 722381 001 subsystem with UMA memory NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system
44. Nvidia N14P GT GeForce 750M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped with a non TouchScreen display assembly includes replacement thermal material 720270 001 Keyboard bracket for use only on computer models equipped with a non backlit keyboard 720271 001 Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly but not equipped with Leap Motion capability 720272 001 Top cover for use only on HP ENVY TouchSmart m7 Notebook PC computer models 720273 001 Webcamerea microphone module 720783 001 17 3 in BV HD LED TouchScreen display assembly for use only on HP ENVY TouchSmart m7 Notebook PC computer models 722381 001 Heat sink for use only on computer models equipped with the Intel HM77 Express chipset and a graphics subsystem with UMA memory includes replacement thermal material 723521 001 ntel Quad Core i7 4700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W includes replacement thermal material 723522 001 ntel Quad Core i7 4702MQ 2 20 GHz SC turbo up to 3 20 GHz processor 1600 MHz FSB 6 0 MB L3 cache 37 W includes replacement thermal material 723523 001 ntel Quad Core i7 4900MQ 2 80 GHz SC turbo up to 3 80 GHz processor 1600 MHz FSB 8 0 MB L3 cache 47 W includes replacement thermal material 723524 001 ntel Quad
45. advantage of Windows 8 functionality See hitp www microsoft com for details Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Important Notice about Customer Self Repair Parts Z CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice Z WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft sur
46. agusimcaanetiduatstalnnaans 81 leap Motion mod le sessen a a E A ten EEE ett 82 Power connector AS netn sien reesei danlalonstalgeapcten wstb dairy ead 2p balen avn sib eaaredln dart 84 eE EE E E E E E A E EE T 85 Syslem board ersari E E E T EEEN TAN E 86 Heatsink renr a a a ceed amen ode ce ne 89 Processor alisogea E A a A A E E OEA 91 Keybord sosser a S tee ener errrT renee yrertent Ts 92 Redi speakerSiseieme mis ip ie ee e a ee a ea E EE EE ETE 95 POET buton board sessnniedanee anina eee re e aa E EA dads aAa TERTRE 97 Tee Peel modile masserer ea E a E 98 7 Setup Utility BIOS and System Diagnostics ccccsscccscccsscccccccceccccscccscccesceessscoeees 100 Windows 8 Computer Setup BIOS and Advanced System Diagnostics cccssseeeeeteeeeteeeees 100 Using Setup 0 11 geen mente ate cee error Cer I ere ere ent ne ne etree ore nee ere 100 Vili Starting Setup Utility BIOS vencvassauaviesoresawsinsensaicesanvaicaniedqiuntandguatadacpaciebsaipaice 100 Updating the BIOS aoreriasines n E 100 Determining the BIOS version cccceeeeseeeeeeeeneeeeeceneenseeeeees 100 Downloading a BIOS update ccccccceeeseeeeeenteeeesnseeeeeseeeeeees 101 Using System Diagnostics seeeeeeeeceeceeeeeceeeeeeaeeeeeeeteeeeeess 102 8 Specifications sicirsicicisrmrrniunaurmnnnmdiaunmimmnimnuimeaimseim MERE 103 Computer specifications scsecxncoviasrannsnndieanhivasenedineumbdean adananiiccsdlienenonieeaensn
47. air program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures fey NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully fay NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 6 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 5 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures 45 46 Battery Description Spare part number 6 cell 62WHr 32 8AH Li ion battery 710417 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide
48. art screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager 110 HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows Minimized Image Recovery Chapter 9 Backing up restoring and recovering What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download t
49. as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 42 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging
50. ating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and 720268 001 the Linux operating system for use only on computer models equipped with Leap Motion capability 12 USB board includes cables For use only on computer models equipped with a graphics subsystem with discrete memory 724142 001 For use only on computer models with Leap Motion capability 741074 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251 001 13 Fan 720235 001 14 Heat sink includes replacement thermal material Chapter 3 Illustrated parts catalog Item Component Spare part number For use only on computer models equipped with the Intel HM87 Express Chipset and an 720233 001 Nvidia N14P GT GeForce 750M graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and an 720232 001 Nvidia N14P GV2 GeForce 740M graphics subsystem For use only on computer models equipped with the Intel HM87 Express Chipset and a 720231 001 graphics subsystem with UMA memory For use only on computer models equipped with the Intel HM77 Express chipset and an 720234 001 Nvidia N14P GV2 GeForce 740M graphics subsystem For use only on computer models equipped with the Intel HM77 Express chipset and a 722381 001 graphics subsystem with UMA me
51. ber provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description select models only This is the alphanumeric identifier used to locate documents drivers and support for the computer PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer fey NOTE Computer details may vary from images Windows 8 models Chapter 1 Product description PAD WEIR AT UA ME 110110 1NI UY Service tag and PCID label 7 8 2 External component identification Display Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use Chapter 2 External component identification Component Description 4 HP TrueVision HD Webcam Records video and takes still photographs Pa Swipe from the right edge of the TouchPad or touch
52. board with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Latin America includes keyboard cable and backlight cable 736685 171 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Saudi Arabia includes keyboard cable and backlight cable 736685 251 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Russia includes keyboard cable and backlight cable 736685 A41 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Belgium includes keyboard cable and backlight cable 736685 B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in the Netherlands includes keyboard cable and backlight cable 736685 BG1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capabili
53. bsystem with 2 GB of discrete memory and the Linux operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics 720266 601 subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics 720266 501 subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics 720266 001 subsystem with 2 GB of discrete memory and the Linux operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the 736482 601 Windows 8 Professional operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory andthe 736482 501 Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the 736482 001 Linux operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the 720265 601 Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset a graphics subsystem with UMA memory and the 720265
54. chScreen display assembly in Russia includes keyboard cable and backlight cable 720244 29 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Japan includes keyboard cable and backlight cable 720244 A41 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Belgium includes keyboard cable and backlight cable 720244 A41 720244 B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Belgium includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the Netherlands includes keyboard cable and backlight cable Sequential part number listing 33 34 Spare part Description number 720244 BG1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Switzerland includes keyboard cable and backlight cable 720244 DB1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScr
55. charging gge port can also charge select models of cell phones and MP3 players even when the computer is off NOTE A USB charging port also referred to as a USB powered port allows you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port 5 USB 3 0 port Connects optional USB 3 0 devices and provide enhanced sa USB power performance 6 Memory card reader Reads data from and writes data to memory cards such as D Secure Digital SD 14 Chapter 2 External component identification Component Description 7 Hard drive light e Blinking white The hard drive is being accessed wv e Amber HP 3D DriveGuard has temporarily parked the hard drive 8 Power light e White The computer is on c Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Right side amp Component Description 1 Audio out headphone jack Audio in Connects optional powered ster
56. create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager Ey NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capaci
57. e 720247 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 720246 001 DVD RW Double Layer SuperMulti Drive 729727 001 2 Hard drive 1 TB 5400 RPM 676521 001 1 TB 5400 RPM hybrid 731999 001 750 GB 5400 RPM 634250 001 750 GB 5400 RPM hybrid 732001 001 640 GB 5400 RPM 669300 001 500 GB 5400 RPM 683802 001 500 GB 5400 RPM hybrid 732000 001 Hard Drive Hardware Kit 720237 001 3 24 GB mSATA solid state drive 720264 001 Mass storage devices 29 Miscellaneous parts 30 Component AC adapter Spare part number 120 W AC adapter PFC S 3 wire 4 5 mm 710415 001 90 W AC adapter EM PFC SMT 3 wire 4 5 mm 710414 001 90 W AC adapter PFC S 3 wire 4 5 mm 710413 001 65 W HP Smart AC adapter non PFC EM 3 wire 4 5 mm 714657 001 65 W AC adapter non PFC S 3 wire 4 5 mm 710412 001 HP HDMI to VGA adapter 701943 001 Power cord 3 pin black 1 83 m For use in Australia 490371 011 For use in Denmark Finland Norway 490371 081 For use in Europe 49037 1 021 For use in India 49037 1 D61 For use in North America 49037 1 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 49037 1 AR1 For use in Switzerland 490371 111 For use in the United Kingdom and Singapore 490371 031 Screw Kit 720260 001 Chapter 3 Illustrated parts catalog Sequential part number listing
58. e cable that secures the TouchPad cable to the system board Remove the 3 Phillips PM 2 5x3 0 screws 1 and the 2 Phillips PM 2 5x3 0 screws 2 that secure the TouchPad button board to the top cover Lift up on the rear edge slide backward and then remove the TouchPad button board and cable 3 Reverse this procedure to install the TouchPad button board and cable Component replacement procedures 99 7 Setup Utility BIOS and System Diagnostics Windows 8 Computer Setup BIOS and Advanced System Diagnostics Using Setup Utility Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packag
59. e cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HO5VV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3x0 75 1 00 mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and region
60. e on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly includes keyboard cable and pointing stick cable For use in the United States 720242 001 For use in France 720242 051 For use in Italy 720242 061 10 Keyboard bracket For use only on computer models equipped with a backlit keyboard 732792 001 For use only on computer models equipped with a non backlit keyboard 720270 001 11 System board includes replacement thermal material Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 73648 1 601 graphics subsystem with 4 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 736481 501 graphics subsystem with 4 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 736481 001 graphics subsystem with 4 GB of discrete memory and the Linux operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M 720267 601 graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating
61. e on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720253 001 equipped with a non TouchScreen display assembly with Leap Motion capability 5 Rear speaker kit 720261 001 6 Fingerprint reader module includes cable For use only on computer models with Leap Motion capability 741076 001 For use only on computer models not equipped with Leap Motion capability 720236 001 7 Leap Motion module includes cable 736480 001 8 Power connector cable For use only on computer models equipped with a graphics subsystem with discrete memory 720240 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241 001 9 Keyboard Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer 720245 DB1 models in Canada includes keyboard cable and backlight cable Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer 720245 001 models in the United States includes keyboard cable and backlight cable Computer major components 21 Item Component Spare part number Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability includes keyboard cable and backlight cable For use in Belgium 736685 A41 For use in Canada 736685 DB1 For use in the Czech Republic and Slovakia 736685 FL1 For
62. e the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 Remove the optical drive see Optical drive on page 55 Remove the base enclosure see Base enclosure on page 64 Remove the fan see Fan on page 85 Remove the system board see System board on page 86 Remove the keyboard 1 2 Release the power button board cable Remove the 6 Phillips PM 2x3 screws 1 and then release the shield from the keyboard 2 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the 2 Phillips PM 2 5x3 screws securing the keyboard to the top cover 1 slide the keyboard to release it from the tabs and then remove the keyboard from the top cover 2 Reverse this procedure to install the keyboard Rear speakers Description Spare part number Speaker Kit includes left and right speakers and cable 720261 001 Before removing the rear speakers follow these steps 1 p eS Pe a Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the display
63. ed e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions 114 Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 Chapter 10 Power cord set requirements Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HOSWV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexibl
64. een display assembly in Canada includes keyboard cable and backlight cable 720244 DH1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in Denmark Finland Norway includes keyboard cable and backlight cable 720244 FL1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly in the Czech Republic includes keyboard cable and backlight cable 720245 001 Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in the United States includes keyboard cable and backlight cable 720245 DB1 Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models in Canada includes keyboard cable and backlight cable 720246 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720247 001 Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly 720248 001 DVD RW Double Layer SuperMulti Drive for use on HP ENVY TouchSmart m7 Notebook PC computer models 720249 001 Blu ray Disc Read Write with SuperMulti DVD R RW Double
65. eo speakers headphones microphone jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support select the HP Support Assistant app select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance 2 2 gc Right side 15 Component Description 3 Optical drive Reads and writes select models only to an optical disc 4 Optical drive eject button Releases the optical drive disc tray 5 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using DC power 6 Power connector Connects an AC adapter 16 Chapter 2 External component identification Bottom OOGO Component Description 1 HP Triple Bass Reflex Subwo
66. equipped with a non TouchScreen display assembly with Leap Motion capability Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the display panel see Display panel on page 59 6 Remove the service cover see Service cover on page 47 98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 10 11 12 13 14 15 Remove the hard drive see Hard drive on page 48 Remove the RTC battery see RTC battery see RTC battery on page 63 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 Remove the optical drive see Optical drive on page 55 Remove the base enclosure see Base enclosure on page 64 Remove the fan see Fan on page 85 Remove the system board see System board on page 86 Remove the keyboard see Keyboard on page 92 Remove the TouchPad button board and cable 1 2 Turn the top cover upside down with the back edge toward you Disconnect th
67. er models equipped with a non TouchScreen display assembly includes replacement thermal material Sequential part number listing 35 36 Spare part Description number 720268 501 System board equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and the Windows 8 Standard operating system for use only on computer models equipped with a non TouchScreen display assembly includes replacement thermal material 720268 601 System board equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and the Windows 8 Professional operating system for use only on computer models equipped with a non TouchScreen display assembly includes replacement thermal material 720269 001 System board equipped with the Intel HM77 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 2 GB of discrete memory and the Linux operating system for use only on computer models equipped with a non TouchScreen display assembly includes replacement thermal material 720269 501 System board equipped with the Intel HM77 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with a non TouchScreen display assembly includes replacement thermal material 720269 601 System board equipped with the Intel HM77 Express chipset the
68. er will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 110 Restore and recovery 108 There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a rei
69. es contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed 100 Chapter 7 Setup Utility BIOS and System Diagnostics BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord
70. es replacement thermal material Description Spare part number Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 73648 1 601 subsystem with 4 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 736481 501 subsystem with 4 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with Leap Motion capability Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 73648 1 001 subsystem with 4 GB of discrete memory and the Linux operating system for use only on computer models equipped with Leap Motion capability 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 720267 601 subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 720267 501 subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system Equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics 720267 001 su
71. esseceeeseeeeeeeeeeeeeenseeeeesseteeeeesseaeeeeees 112 10 Power cord set reguiremenis ss is sos desis saci sesencensn sessn naoi 113 Requirements for all countries 43 ccseccoronadaravvennnignveieuies iucaeniiaveernsashalaulenheaehtevereucanteenee heaton 113 Requirements for specific countries and regions ccceceeeseeeeeneeeeeesneeeeeeeeeeeeeeeaeeeeenseteeeeeensaes 114 11 Recycling cncansmnanicidcanninnumaimnadnuniuinnmiumeimsmakanmawmiuiadnms 116 WEE cde 117 1 Product description Category Product Name Description HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Processors Intel Quad Core i7 4900MQ 2 80 GHz SC turbo up to 3 80 GHz processor 1600 MHz FSB 8 0 MB L3 cache 47 W Intel Quad Core i7 4800MQ 2 70 GHz SC turbo up to 3 70 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W Intel Quad Core i7 4702MQ 2 20 GHz SC turbo up to 3 20 GHz processor 1600 MHz FSB 6 0 MB L3 cache 37 W Intel Quad Core i7 4700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz FSB 6 0 MB L3 cache 47 W Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Intel Dual Core i5 3230M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB
72. face such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1 Product description sesssisiccssscscisorssstonanmnmcnnamammarsunnsa dais mnvmcemiaieiasseue 1 Service tag and PCID label neti rniswiasiolinonsoeammnoeddvispaeins stiobinrsoxerdnaapnradialeennnnlpueeannansiedgriondivnephentenmnciein 6 Seic lag erreira R EE E E E E E EEE 6 PU A eas sation e a e E E r E e E E niepirese 6 2 External component identification ssssissssisississssisssorssuossssonossssossisausisansdnd ssi nodbano basopssor isore 8 Display pinic asne e e es eE a a E iea ei NE A E E k E 8 Buifonsand speakers serenti eie a aa a e a aaa 9 Keys penne rann E E E E E EEEE E E E N 11 Lig PiS esse ected ell et ai E eae EE EAE nee TEE EEE E eo daeoe 12 TouchPad arome a a e E E E E E a A 13 lef SIS aea E E aah atau ae one naR anne esa 14 Right side susene tebe oe aio eels aaeeea i e EE oles e E Siri Hee 15 Botoi oitir a OE AT E a PE E A 17 3 Ivsirated Paris calalog sissinkinnnansaa a A 19 Computer major COMPONENTS sseeeeeecceecececeeeeceaaeeeaeeedeeeeeeeeeeeceeeeecececaeeeeaaeeeqeeeeeeteeteeeereeess 19 D
73. he AC adapter from the computer Remove the battery see Battery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 10 Remove the optical drive see Optical drive on page 55 11 Remove the base enclosure see Base enclosure on page 64 12 Remove the top cover see Display hinges and top cover on page 72 Remove the WLAN antenna cables Component replacement procedures 77 A Remove the WLAN antenna transceivers 1 and then remove the cables 2 from the left and right sides of the hinge Reverse this procedure to install the WLAN antenna cables 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts USB board Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 724142 001 For use only on computer models with Leap Motion capability 741074 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2
74. he software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails e To use the Factory Reset or System Recovery options you must use HP Recovery media e Ifthe HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to hitp www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots sor Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select HP Recovery Manager and follow the on screen instructions Restore and recovery 111 Using HP Recovery media to recover You ca
75. island style keyboard in black finish ClickPad with Imaging sensor Taps enabled as default Multitouch gestures enabled Support Windows 8 Modern Trackpad Gestures Chapter 1 Product description Category Power requirements Description Supports the following HP AC adapters 65W 4 5mm connector select models only 65W EM 4 5mm connector select models only 90W 4 5mm connector select models only 90W EM 4 5mm connector select models only 120W 4 5mm connector select models only 1 M length power cord Supports the following batteries 6 Cell battery 62Whr 2 8Ah supports fast charge up to 90 charged in 90 minutes Operating system Preinstalled Windows 8 64 bit Serviceability End user replaceable parts Memory Optical drive Hard drive Battery AC adapter Mini card components Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag which is located on the bottom of the computer ei Serial XXXXXXXX MEU OWO U UNEN A O T Product XXXXXXXX M DEn OA EA ON A E a E T E Warranty ly lyOy D ltem Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number This is an alphanumeric identifier that is unique to each product 3 Part number Product number This num
76. isplay assembly subcomponents lt cs2 c sis dccuasinn sdinneaestunndacasberdsainsdaiasidnadarnadaesaddedsdiaidydenebtonietes 28 M ss SECA SV A cbse ateesanac vt eden eben ra ts sachin ecb 29 Miscellaneous PATS wanscnans tess tainacsiqcepteat dalmntera i a tot wndiaantagteaahelan Mancamancriamen 30 Sequential part number listing si ncriecnttcoasntessaringadadansnsavarcecasancslaviieteluldelavarsaneenssdasaannssntconbiensbess 31 4 Removal and replacement procedures preliminary requirements cccccsscesssecssceeees 40 Tools required eta tect ret apt lars e tarps E E onset EEE TEE gan EER AE EER EEEE 40 Service considerations gene reer eee nT ee te ene NER ene ne en ne men ene ee ee eRe oe ore mere reer 40 Plastig panses iaae ia e E E EA EE E ET 40 Cables and connectors aw hivirseai latin adeitngneturaseeeinatbltvatenbeinvivineaalveanntiiouebureede laine 4 Drive handling ssp cecasca ese rote viet vicina a nearest Oe a 4 GeO une tne GUIS NES sssrini inaianei aea aia A EEE AENA n E ERENER Ei E an 42 Electrostatic discharge Gamage siviccssussannssindondonsumiacwntrsrnanirsvasanedansubwmiaumndslnsnitosewmareaeds 42 Packaging and transporting guidelines cccccccccceeeseeeeeeeeeteeeeeeeseteeeeees 43 vii Workstation qutde lies sisicisicusnasindeverandaxededaiieiasntasensudtiabessduesainslacehadvencilgdatedaivs 43 Equipment guidelines s1 ccuceranadguehees venta wesndsarenieu la meee 44 5 Removal and replacement procedures fo
77. les are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 41 Grounding
78. mbers 37 48 specifications 105 Hard Drive Hardware Kit spare partnumber 27 29 32 hard drive spare part numbers 26 31 HDMI port identifying 14 HDMI to VGA adapter spare part number 31 HDMI to VGA adapter spare part number 30 heat sink removal 89 spare part numbers 36 89 hinge cover spare part number 28 hinge spare partnumber 28 HP Recovery Manager 110 correcting boot problems 112 starting 111 HP Recovery media creating 107 recovery 112 29 31 24 32 118 Index HP Recovery partition 111 recovery 111 removing 112 l integrated numeric keypad identifying 11 integrated webcam identifying 9 internal cards product description 4 internal display switch identifying 8 internal microphones identifying 8 J jacks audio out headphone 15 network 14 RJ 45 network 14 K keyboard product description 4 removal 92 spare part numbers 21 32 33 34 37 38 39 92 keyboard bracket spare part numbers 23 36 37 keypad integrated numeric 11 keys action 11 esc 11 fn 1 Windows logo 11 L latch battery release 17 Leap Motion 10 Leap Motion module removal 82 spare part number 21 37 82 lights AC adapter 16 caps lock 13 hard drive 15 mute 12 power 12 15 wireless 12 M mass storage device removal 48 spare partnumbers 29 48 memory card reader identifying 14 memory module identifying 18 product description 2 removal 51 spare part numbers 51 microphone product descripti
79. models equipped with a non TouchScreen display assembly with Leap Motion capability includes keyboard cable and backlight cable For use in Belgium 736685 A41 For use in Portugal 736685 131 For use in Canada 736685 DB 1 For use in Russia 736685 25 1 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts For use in country or region Spare part For use in country or region Spare part number number For use in the Czech Republic and 736685 FL1 For use in Saudi Arabia 736685 171 Slovakia For use in Denmark Finland and 736685 DH1 For use in Spain 736685 071 Norway For use in France 736685 051 For use in Switzerland 736685 BG1 For use in Germany 736685 041 For use in Turkey 736685 141 For use in Italy 736685 061 For use in the United Kingdom and 736685 031 Singapore For use in Latin America 736685 161 For use in the United States 736685 001 For use in the Netherlands 736685 B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly but without Leap Motion capability includes keyboard cable and backlight cable For use in Belgium 720244 A41 For use in Portugal 720244 131 For use in Canada 720244 DB1 For use in Russia 720244 251 For use in the Czech Republic and 720244 FL1 For use in Saudi Arabia 720244 171 Slovakia For use in Denmark Finland and 720244 D
80. mory 15 Processor includes replacement thermal material Intel Quad Core i7 4900MQ 2 80 GHz SC turbo up to 3 80 GHz processor 1600 MHz 723523 001 FSB 8 0 MB L3 cache 47 W Intel Quad Core i7 4800MQ 2 70 GHz SC turbo up to 3 70 GHz processor 1600 MHz 723524 001 FSB 6 0 MB L3 cache 47 W Intel Quad Core i7 4702MQ 2 20 GHz SC turbo up to 3 20 GHz processor 1600 MHz 723522 001 FSB 6 0 MB L3 cache 37 W Intel Quad Core i7 4700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz 723521 001 FSB 6 0 MB L3 cache 47 W Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 738201 001 3 0 MB L3 cache 37 W Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 737328 001 3 0 MB L3 cache 37 W Intel Dual Core i5 3230M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 711903 001 Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 737327 001 Intel Dual Core i3 3380M 2 90 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 708762 001 Intel Dual Core i3 3120M 2 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 700627 001 16 Front Speaker Kit includes left and right front speakers and cables 720262 001 17 Optical drive connector board The optical drive connector board and cable are included in the optical drive spare part kit See item 24 for optical drive spare part number information 18 Subwoofer 720263 001 19 Base enclosure Fo
81. n display assembly Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720247 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 720246 001 DVD RW Double Layer SuperMulti Drive 729727 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service cover on page 47 Remove the optical drive 1 Remove the screw 1 that secures the optical drive to the computer 2 Use a flat blade screw driver or similar tool to press on the optical drive bracket tab 2 to release the optical drive Component replacement procedures 55 3 Remove the optical drive 3 from the computer 4 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 5 Remove the two screws 1 that secure the optical drive bracket to the optical drive 56 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 6 Remove the optical drive bracket 2 Reverse this procedure
82. n or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this Restore and recovery 109 section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f1 1 while the computer boots Sere Press and hold f1 1 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Reset your PC and then follow the on screen instructions To use the St
83. n use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer or Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 112 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created Restart the computer 2 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space
84. ngbesauas bana rererere renerne 103 43 9 cm 17 3 in HD display specifications sa csivieseineiavsiwbinsvalveitsivaliesdlpendalltelesnedmondeheialvenbaaes 104 Hard drive specifications rc insscervemetnenransccnsnorsteent arsaanpudorecunnenmnesvapsensncusnitenaathanconeante 105 9 Backing up restoring and recovering sssssssseccseossesseosscoseooseossoossesssoossossoseossssoseosees 106 Creating recovery media and backups ccccsessceeeeseseeceenneeeeeseeeeesenseeeeceenseeeecseseeeeeteeeenes 106 Creating HP Recovery media cscvwsLesuondaincnous euce hetacdeingassaud lturih pamaquenaguen banat ntanaedunass 107 Restore and recovery cciniucnayssneeinacinnads on EA EEE E EEE E 108 Using Windows Refresh for quick and easy recovery c ccccceeeeeteeceeeetteeeeetseeeeeeeaes 109 Remove everything and reinstall Windows cccceececeeeeeeceeeeeeeeeeeeeeeeneeeeeeetteeeeenes 109 Recovering using HP Recovery Manager seseeeeeeeeeeececeeeeeceaaeeaaaeeeeteteereeeeeeeess 110 What you need to knw ccvsvecinccenvtnstesenienesatslantecsia nade oenckonainedaensanivetnnainn 111 Using the HP Recovery partition to recover a minimized image select models ONIY heist Bion eg Deu o A chee A EY 111 Using HP Recovery media to recover ccccceesecceeeeeeeeeeeenseeeeseenseeeessnseees 112 Changing the computer boot order c s 0 scessernecessoseceadevseensecessatenarvevsnse 112 Removing the HP Recovery partition cc ccccce
85. nly on computer models with Leap Motion capability includes cable 741076 001 Fingerprint reader module for use only on computer models with Leap Motion capability includes cable 39 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures E NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic 40 Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cab
86. nstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 109 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 109 Chapter 9 Backing up restoring and recovering If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recover
87. ofer Provides superior bass sound 2 Vents 4 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Battery bay Holds the battery 4 ig Battery release latch Releases the battery Bottom 17 18 Component Description 5 Speakers 2 Produce sound 6 Service door Provides access to the hard drive bay the wireless LAN Chapter 2 External component identification WLAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support From the Start screen type h and then select Help and Support 3 Illustrated parts catalog Computer major components NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 6 for details Computer major components 19 20 Chapter 3 Illustrated parts catalog
88. omputer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 Remove the display panel 1 Open the computer 2 Remove the 2 screw covers 1 on the left and right side base of the display panel ey NOTE Use a sharp probe to pop the covers out to avoid scratching the bezel 3 Remove the 2 screws 2 on the left and right hinges that secure the display panel to the computer ey NOTE Support the display panel as you are removing the screws 4 Loosen the edges of the plastic bezel cover 3 from all four sides of the display panel Component replacement procedures 59 5 Lift the display bezel 4 and then remove the bezel 5 The display bezel is available using spare part number 720227 001 6 Remove the display hinge covers 1 1 screw per hinge 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the 6 display panel screws 2 on the top and 6 on the bottom Ey NOTE Remove any tabs or tape adhering to the display panel 8 Support the display panel as you lean the panel forward 1 and then release the support strip 2 that secures the display panel connector 9 Disconnect the display panel cable from the display panel 3 and then remove the panel 4 Component replacement procedures 61 1
89. on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the display panel see Display panel on page 59 5 Remove the service cover see Service cover on page 47 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 0 p Ne Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 Remove the optical drive see Optical drive on page 55 10 Remove the base enclosure see Base enclosure on page 64 11 Remove the USB board see USB board on page 79 12 Remove the fingerprint reader module see Fingerprint reader board on page 81 Remove the Leap Motion module 1 2 Disconnect the Leap Motion module cable 1 from the system board Remove the two Phillips PM1 5x2 5 screws 2 that secure the Leap Motion module to the top cover Detach the Leap Motion module grounding shield 3 from the top cover The Leap Motion grounding shield is attached to the top cover with double sided adhesive Remove the Leap Motion module 4 Reverse this procedure to install the Leap Motion module Component replacement procedures 83 Power connecto
90. on 3 minimized image creating 110 recovery 111 model name 1 mute light identifying 12 26 31 N network jack identifying 14 fe operating system product description 5 optical drive product description 3 removal 55 spare partnumber 55 spare partnumbers 29 optical drive board spare partnumbers 34 36 optical drive connector board removal 69 optical drive eject button identifying 16 optical drive identifying 16 optical drive spare part numbers 26 original system recovery 110 P PCID label 6 pointing device product description 4 ports HDMI 14 product description 4 USB 3 0 14 15 power button board removal 97 spare partnumber 21 34 97 power button identifying 10 power connector cable removal 84 spare part number 84 spare part numbers 21 32 power connector identifying 16 power cord set requirements 113 spare part numbers 30 31 power lights identifying 12 15 power requirements product description 5 processor removal 91 spare part numbers 31 32 36 39 91 processor product description 1 processor spare partnumbers 25 product description audio 3 chipset 1 display panel 2 Ethernet 3 external memory cards 4 external optical drive 3 graphics 1 hard drives 2 internal cards 4 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 5 processors 1 product name 1 serviceability 5 solid state drive 3 wireless 4 product name
91. on HP ENVY TouchSmart m7 Notebook PC computer models 720231 001 Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and a graphics subsystem with UMA memory includes replacement thermal material 720232 001 Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P GV2 GeForce 740M graphics subsystem includes replacement thermal material 720233 001 Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P GT GeForce 750M graphics subsystem includes replacement thermal material 720234 001 Heat sink for use only on computer models equipped with the Intel HM77 Express chipset and an Nvidia N14P GV2 GeForce 740M graphics subsystem includes replacement thermal material 720235 001 Fan 720236 001 Fingerprint reader module for use on computer models not equipped with Leap Motion capability includes cable 720237 001 Hard Drive Hardware Kit 720238 001 Display hinges for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly include brackets 720240 001 Power connector cable for use only on computer models equipped with a graphics subsystem with discrete memory 720241 001 Power connector cable for use only on computer models equipped with a graphics subsystem with UMA memory 720242 001 Keyboard with pointing stick for use on HP ENVY TouchSmart
92. or cable 4 Reverse this procedure to install the power connector cable and bracket Description Spare part number Fan with foil 720235 001 Before removing the fan 1 p a e oe eS Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 Component replacement procedures 85 10 Remove the optical drive see Optical drive on page 55 11 Remove the base enclosure see Base enclosure on page 64 Remove the fan 1 Disconnect the fan cable from the system board and then remove the piece of tape that secures the fan to the heat sink 1 2 Remove the 3 screws securing the fan to the unit 2 and 3 3 Lift the fan 4 to remove it 40 Reverse this procedure to install the fan System board fey NOTE The system board spare part kit includ
93. ore i7 4800MQ 2 70 GHz SC turbo up to 3 70 GHz processor 1600 MHz FSB 723524001 6 0 MB L3 cache 47 W Intel Quad Core i7 4702MQ 2 20 GHz SC turbo up to 3 20 GHz processor 1600 MHz FSB 723522 001 6 0 MB L3 cache 37 W Intel Quad Core i7 4700MQ 2 40 GHz SC turbo up to 3 40 GHz processor 1600 MHz FSB 723521 001 6 0 MB L3 cache 47 W Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 738201 001 MB L3 cache 37 W Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 737328 001 MB L3 cache 37 W Intel Dual Core i5 3230M 2 60 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 711903 001 Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 737327 001 Intel Dual Core i3 3380M 2 90 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 708762 001 Intel Dual Core i3 3120M 2 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W 700627 001 Before removing the processor follow these steps 1 2 p o ON OW A Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Bat
94. ory modules on page 51 Remove the WLAN module see WLAN module on page 52 SF Remove the optical drive see Optical drive on page 55 10 Remove the base enclosure see Base enclosure on page 64 Remove the subwoofer A Disconnect the subwoofer cable 1 remove the 3 screws 2 and then remove the subwoofer 3 and 3 rubber grommets 4 Reverse this procedure to install the subwoofer Component replacement procedures 71 Display hinges and top cover 72 Description Spare part number Display hinges including covers and brackets 720238 001 For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 736483 001 equipped with a non TouchScreen display assembly with Leap Motion capability For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720271 001 equipped with a non TouchScreen display assembly but not equipped with Leap Motion capability Before removing the hinges and top cover 1 2 p o ON DO UW A Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the comp
95. ower cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 O N OAU RA Remove the optical drive see Optical drive on page 55 10 Remove the base enclosure see Base enclosure on page 64 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Remove the front speakers 1 2 Turn the computer with the front edge toward you Remove 4 screws 1 3 Disengage the cables and then remove the front speakers 2 Reverse this procedure to install the speakers Optical drive connector board fy NOTE The optical drive connector board and cable are included in the optical drive spare part kit See x for optical drive spare part kit information Before removing the optical drive connector board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the
96. panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the RTC battery see RTC battery see RTC battery on page 63 Component replacement procedures 95 9 10 11 12 13 14 15 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 Remove the optical drive see Optical drive on page 55 Remove the base enclosure see Base enclosure on page 64 Remove the fan see Fan on page 85 Remove the system board see System board on page 86 Remove the keyboard see Keyboard on page 92 Remove the rear speakers A Disengage the power connector cable 1 from the tabs remove the 4 screws 2 and then remove the rear speakers 3 Reverse this procedure to install the rear speakers 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 720250 001 Before removing the Power button board follow these steps 1 a r eS a E 10 11 12 13 14 15 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from
97. r Customer Self Repair parts ccccccccssssceees 45 Component replacement procedures ccceeeeceeeeeeseeeeeeeeeeeeeeeeeeeeseueeeeeeseaeeeseseeesesteteeeeensaes 45 Batey eena e A SE cell A AEE ate aus E menus eae EEE A 46 SERVICE COVE sissies snai sapi ng n ap EN Epin AN E diend Epa EE EEEE REES 47 lelie Ke IN A A E E E E 48 M mory modules naa ec lh Nc it dale ree els eth e ea e alot 51 WIA NMOdUIS capi eicestrathnaracstsatateeacesencaoncteseanusnerastanesatteranratenidecnanep per Eeen EES 52 CNG LCR anneuenn e e eE a a ONT 55 6 Removal and replacement procedures for Authorized Service Provider parts 00 6 58 Component replacement procedures sasssdascmcrncrns hemgecshralnceashendiauancaalbetoqnoieamacesmndeastaoaswshidacasais 58 Display panel rons no i E E E S 59 RIC batey eenn e A a E E 63 Base SMe lOS UE inogire a eee E Aa AE Ene AEE OE aen n Ea E 64 Front SeO MENG 9srasenincar eiras N AEE E E 68 Optical drive connector board i cisuicedennntccquartanetsteavedarnndensustiendnitvenateninaunnatinetatnlgions 69 OIE T ee ore a a a a E a a stnmanits 70 Display hinges and top eoveic cnsiclandiemaieemuaunnn nme 72 DECA Eele E 74 Webcamera microphone Mad Ule iccc 01iis02heneqedbacncnsewacnes hebvaeianeeddncedcuaiedsudestuannnuibdes 75 WIAN antennaicableS ganpiaschndre annae E manda E R ANE 77 USP boardi a a nto net 79 Fingerprint reader board 101 scsiahinincnameqndedeeddbucaae sacmamnecednvnobheasedaiinguci
98. r cable 84 Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 720240 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241 001 Before removing the power connector cable follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system hi Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 o ON AO UW A Remove the optical drive see Optical drive on page 55 10 Remove the base enclosure see Base enclosure on page 64 Remove the power connector cable 1 Release the metal clip to disconnect the power connector cable 1 from the system board 2 Disengage the cable from the clips 2 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Fan 3 Release the clips 3 and then remove the power connect
99. r use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226 001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with 736476 001 Leap Motion capability Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models 736475 001 without Leap Motion capability Computer major components 25 Item Component Spare part number Base enclosure for use only on computer models equipped with a non TouchScreen display 720225 001 assembly Rubber Feet Kit not illustrated For use on HP ENVY TouchSmart m7 Notebook PC computer models 720259 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720258 001 equipped with a non TouchScreen display assembly 20 6 cell 62WHr 32 8AH Li ion battery 710417 001 21 RTC battery 651948 001 22 Memory module PC3L 12800 1600 MHz shared 2 GB 691739 001 4 GB 691740 001 8 GB 693374 001 23 WLAN module Broadcom BCM4352 802 1 lac 2x2 Wi Fi BT 4 0 Combo Adapter 724935 001 Intel Centrino Advanced N 6235 WLAN module 670290 001 Intel Dual Band Wireless AC 3160 802 1 lac 1x1 WiFi BT 4 0 Combo Adapter 710662 001 Intel Wireless N 7260BN 802 11b g n 2x2 WiFi BT 4 0 Combo Adapter 717384 001 Mediatek MT7630E 802 11b g n 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 710418 001 Qualcomm Atheros AR9565 802 11b g n 1x1 WiFi BT 4 0 Combo Adapter 733476 001 Qualcomm Athe
100. ros AR 9485GN 802 1 1b g n 1x1 Wi Fi Combo Adapter 675794 001 Ralink RT3290LE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 690020 001 Realtek RTL 8188EE 802 11b g n 1x1 Wi Fi Combo Adapter 709848 001 24 Optical drive For use on HP ENVY TouchSmart m7 Notebook PC computer models Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720249 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 729728 001 DVD RW Double Layer SuperMulti Drive 720248 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive 720247 001 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive 720246 001 DVD RW Double Layer SuperMulti Drive 729727 001 25 Hard drive 26 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 TB 5400 RPM 676521 001 1 TB 5400 RPM hybrid 731999 001 750 GB 5400 RPM 634250 001 750 GB 5400 RPM hybrid 732001 001 640 GB 5400 RPM 669300 001 500 GB 5400 RPM 683802 001 500 GB 5400 RPM hybrid 732000 001 Hard Drive Hardware Kit 720237 001 26 Service cover For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254 001 equipped with a non TouchScreen display
101. rupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory 106 Chapter9 Backing up restoring and recovering See Creating HP Recovery media on page 107 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files
102. s 115 11 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 116 Chapter 11 Recycling Index A AC adapter 16 spare part numbers 31 32 AC adapter spare part numbers 30 action keys identifying 11 antenna removal 77 spare partnumber 28 77 Antenna Kit spare part number 28 77 audio product description 3 audio out headphone jacks 15 B backing up personal files 107 backups 106 base enclosure removal 64 spare part numbers 25 32 37 64 battery removal 46 spare part number 26 spare partnumbers 46 battery release latch 17 battery identifying 17 battery spare part numbers 31 bezel spare part number 28 BIOS determining version 100 downloading an update 101 updating 100 Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive removal 55 spare part numbers 55 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive removal 55 spare partnumbers 26 29 55 boot order changing HP Recovery Manager 112 buttons left TouchPad 13 optical drive eject 16 power 10 right TouchPad 13 26
103. sing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the radiance backlight keyboard feature off or on 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad Keys 1 12 Component 1 1 Power light Description White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Mute light 7 do Amber Computer sound is off Off Computer sound is on 3 tc p Wireless light Chapter 2 External component identification On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off Component Description 4 Caps lock light On Caps lock is on which swi
104. ssembly includes replacement thermal material System board equipped with the Intel HM87 Express chipset the Nvidia N14P GV2 GeForce 740M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720267 001 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 2 GB of discrete memory and the Linux operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720267 501 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 2 GB of discrete memory and the Windows 8 Standard operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material 720267 601 720268 001 System board equipped with the Intel HM87 Express chipset the Nvidia N14P GT GeForce 750M graphics subsystem with 2 GB of discrete memory and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly includes replacement thermal material System board equipped with the Intel HM77 Express chipset a graphics subsystem with UMA memory and the Linux operating system for use only on comput
105. st unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 10 Remove the optical drive see Optical drive on page 55 11 Remove the base enclosure see Base enclosure on page 64 12 Remove the top cover see Display hinges and top cover on page 72 Remove the display panel cable A Disconnect the display panel cable from the clips to release it 1 and then remove the cable 2 Reverse this procedure to install the display panel cables 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Webcamera microphone module Description Spare part numbers Webcamera microphone module 720273 001 Webcamera microphone module cable 720229 001 Before removing the webcamera microphone module 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from
106. storing 108 T top cover removal 72 spare part numbers 37 72 Top Speaker Kit spare part number 35 TouchPad buttons 13 TouchPad assembly spare part numbers 32 34 TouchPad button board removal 98 spare part numbers 98 TouchPad module spare part numbers 21 TouchPad zone identifying 13 21 36 Index 119 U USB 3 0 ports identifying 14 15 USB board removal 79 spare part numbers 24 34 36 39 79 v vents identifying 14 17 WwW webcan light identifying 8 webcamera microphone cable spare part number 32 webcamera microphone module removal 75 spare part number 28 75 webcamera microphone module cable spare part number 28 webcamerea microphone module spare part numbers 36 Windows backup 107 File History 107 108 Refresh 108 109 reinstall 108 109 remove everything and reinstall option 109 reset 109 restoring files 108 system restore point 107 108 Windows key identifying 11 wireless antenna removal 77 spare part number 28 77 wireless light 12 wireless product description 4 WLAN antenna spare part number 32 spare part numbers 32 WLAN antennas identifying 9 WLAN module removal 52 spare partnumbers 4 26 31 32 36 37 52 120 Index
107. tches the keys fo all capital letters 5 Fingerprint reader light e White The fingerprint authentication was successful e Amber The fingerprint authentication failed TouchPad Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 13 Left side Component Description 1 fa Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 om HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 4 RJ 45 network jack Connects a network cable RJ 45 network status light White The network is connected Amber Activity is occurring on the network 5 r USB 3 0 charging port Connects an optional USB device The USB 3 0
108. tery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the RTC battery see RTC battery see RTC battery on page 63 Remove the memory modules see Memory modules on page 51 10 Remove the WLAN module see WLAN module on page 52 11 Remove the optical drive see Optical drive on page 55 12 Remove the base enclosure see Base enclosure on page 64 Component replacement procedures 91 13 Remove the fan see Fan on page 85 14 Remove the system board see System board on page 86 15 Remove the heat sink see Heat sink on page 89 Remove the processor 1 Use a Torx T8 screwdriver to unlock the processor by turning the screw counter clockwise 1 2 turn 1 2 Lift the processor 2 to remove it from the socket 3 Reverse this procedure to install the processor Keyboard 6 NOTE The keyboard spare part kit includes a keyboard cable For use in country or region Spare part For use in country or region Spare part number number Keyboard with backlight for use only on HP ENVY TouchSmart m7 Notebook PC computer models includes keyboard cable and backlight cable For use in Canada 720245 DB1 For use in the United States 720245 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer
109. the Fingerprint reader board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 5 Remove the service cover see Service cover on page 47 6 Remove the hard drive see Hard drive on page 48 7 Remove the memory modules see Memory modules on page 51 Component replacement procedures 81 8 Remove the WLAN module see WLAN module on page 52 9 Remove the optical drive see Optical drive on page 55 10 Remove the base enclosure see Base enclosure on page 64 Remove the fingerprint reader board and cable 1 Disconnect the cable 1 that secures the fingerprint reader to the top cover 2 Release the top cover shield 2 and 3 and then remove the fingerprint reader board Reverse this procedure to install the fingerprint reader board and cable Leap Motion module Description Spare part number Leap Motion module includes cable 736480 001 Before removing the Leap Motion module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer
110. the battery release latch 1 to release the battery Ey NOTE The battery release latch automatically returns to its original position 3 Pivot the battery upward 2 and then remove the battery from the computer 3 Reverse this procedure to install the battery Chapter 5 Removal and replacement procedures for Customer Self Repair parts Service cover Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720254 001 equipped with a non TouchScreen display assembly Before disassembling the computer follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer n Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 46 Remove the service cover A Loosen the captive screw 1 that secures the service cover to the computer lift the cover 2 and then remove it 3 O GO80 O 9 Component replacement procedures 47 Hard drive 48 Description Spare part number 1 TB 5400 RPM 676521 001 1 TB 5400 RPM hybrid 731999 001 750 GB
111. the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the RTC battery see RTC battery see RTC battery on page 63 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 Remove the optical drive see Optical drive on page 55 Remove the base enclosure see Base enclosure on page 64 Remove the fan see Fan on page 85 Remove the system board see System board on page 86 Remove the keyboard see Keyboard on page 92 Remove the Power button board and cable 1 2 Turn the top cover upside down with the back edge toward you Remove the 2 Phillips PM 2 0x3x0 screws securing the Power button board to the top cover 1 Component replacement procedures 97 3 Remove the Power button board 2 Ea NOTE The Power button board s cable is attached to the board a Reverse this procedure to install the Power button board TouchPad module Description Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720230 001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models 720253 001
112. to reassemble and install the optical drive Component replacement procedures 57 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION Components described in this chapter should only be accessed by an authorized service p p y y provider Accessing these parts can damage the computer or void the warranty Component replacement procedures Ey NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 6 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 83 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Display panel NOTE The TouchScreen display assembly is spared as a whole unit assembly only The non TouchScreen display is spared at the subcomponent level only Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the c
113. ty for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wweontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Creating recovery media and backups 107 Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manag
114. ty in Switzerland includes keyboard cable and backlight cable 736685 DB1 736685 DH1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Canada includes keyboard cable and backlight cable Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in Denmark Finland and Norway includes keyboard cable and backlight cable Chapter 3 Illustrated parts catalog Sequential part number listing Spare part Description number 736685 FL1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly with Leap Motion capability in the Czech Republic and Slovakia includes keyboard cable and backlight cable 737327 001 Intel Dual Core i3 4000M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W includes replacement thermal material 737328 001 Intel Dual Core i5 4200M 2 50 GHz SC turbo up to 3 10 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W includes replacement thermal material 738201 001 Intel Dual Core i5 4330M 2 80 GHz SC turbo up to 3 50 GHz processor 1600 MHz FSB 3 0 MB L3 cache 37 W includes replacement thermal material 741074 001 USB board for use o
115. ubber feet 1 and the 2 screws 2 ste T 2 Remove 10 2 5x4 MM screws 1 and then remove 4 screws from the left and right sides of the base enclosure 2 e lt i a f ee ee ee Component replacement procedures 65 3 Remove 3 2x5 MM screws around the memory module area Ji a i L 7 i 4 Remove 3 2x3 MM screws from the optical drive bay and then remove 5 2x3 MM screws from the hard drive bays e e e e e a Sn Oo a ai e a r m a ee e E y 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove 3 1 5x2 MM screws from the battery bay 6 Disconnect the subwoofer cable 1 the optical drive cable 2 and the front speaker cable 3 from the system board Component replacement procedures 67 7 Remove the base enclosure Ea NOTE Use a thin non conductive tool to remove the base enclosure Front speakers Description Spare part number Front speaker Kit includes left and right speakers and cable 720262 001 Before removing the front speakers follow these steps ES Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system p Disconnect all external devices connected to the computer p Disconnect the power from the computer by first unplugging the p
116. use in Denmark Finland and Norway 736685 DH1 For use in France 736685 051 For use in Germany 736685 041 For use in Italy 736685 061 For use in Latin America 736685 161 For use in the Netherlands 736685 B31 For use in Portugal 736685 131 For use in Russia 736685 251 For use in Saudi Arabia 736685 171 For use in Spain 736685 071 For use in Switzerland 736685 BG1 For use in Turkey 736685 141 For use in the United Kingdom and Singapore 736685 031 For use in the United States 736685 001 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly but without Leap Motion capability includes keyboard cable and backlight cable For use in Belgium 720244 A41 For use in Canada 720244 DB1 For use in the Czech Republic and Slovakia 720244 FL1 For use in Denmark Finland and Norway 720244 DH1 For use in France 720244 051 For use in Germany 720244 041 For use in ltaly 720244 061 For use in the Netherlands 720244 B31 For use in Portugal 720244 131 For use in Russia 720244 251 22 Chapter 3 Illustrated parts catalog Item Component Spare part number For use in Saudi Arabia 720244 171 For use in Spain 720244 071 For use in Switzerland 720244 BG1 For use in Turkey 720244 141 For use in the United Kingdom and Singapore 720244 031 For use in the United States 720244 001 Keyboard with pointing stick for us
117. uter Remove the battery see Battery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the memory modules see Memory modules on page 51 Remove the WLAN module see WLAN module on page 52 10 Remove the optical drive see Optical drive on page 55 11 Remove the base enclosure see Base enclosure on page 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Remove the display hinge covers 1 Disengage the WLAN cable 1 and the display cable 2 and then disconnect the webcam cable 3 2 Remove the 3 6 5 MM screws on the left side 5 and the 4 6 5 MM screws on the right side 5 that secure the hinges to the display panel 3 Open the hinges slightly and then slide the top cover away from the display assembly To install the display hinges reverse these steps Component replacement procedures 73 Display panel cable Description Spare part number Display panel cable 720229 001 Before removing the display panel cable 1 p oO NO ws Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by fir
118. wn the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 46 Remove the display panel see Display panel on page 59 Remove the service cover see Service cover on page 47 Remove the hard drive see Hard drive on page 48 Remove the RTC battery see RTC battery see RTC battery on page 63 Remove the memory modules see Memory modules on page 51 10 Remove the WLAN module see WLAN module on page 52 11 Remove the optical drive see Optical drive on page 55 12 Remove the base enclosure see Base enclosure on page 64 Remove the system board 1 2 Remove the following cables e Power button board cable 1 and 4 TouchPad board cable 2 e Keyboard cable 3 Remove the 6 screws 5 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Lift the system board 1 and then remove the system board 2 by sliding it up and to the right at an angle Reverse this procedure to install the system board Heat sink Description Spare part number For use only on computer models equipped with the
119. y Manager For more information see Recovering using HP Recovery Manager on page 110 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 110 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 110 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 112 Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you i yIMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory fay NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support NOTE You may be prompted for your permissio

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