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2. L L J733LB JT33LA J734DA J734DB LEED CEGO LECCE CELE J733LH J734DH a 3 2 L_SIZE1 M aoao S lt GND PN 3 o SIZE2 LA L 2 i al 3to oll 2 a L_SIZE3 5 EN 3 W_SIZE1 B PN 8 n g 5 z W_SIZE2 a W_SIZE3 1 z B tol i N 2 25 3 aes Y ala ST Ba 44 oj os 5S TPN g3 a 4 oO e5 o A 5 S a af OH 7 is lt a g 8 5 HHHH E amp Saiz shee pIS 520 EEE LEGEAN 5 EAI SE J74 5 x aa a ER agg ee 55 5 Cay Ww J705 2 1 SEREH dd a I cout qs zo g E TE TANE E Hs ee 2 piouajos plalz il YOK YK dnypid 4d Lyons Joop 4d 2 K Eys zys TOSUBS 10 JOSUBS BOB INS Las eipaw a sses dd HOB epou dd sosues p j eIpow dd ENWW Tools for troubleshooting 89 DRAFT 90 Figure 46 Paper deck general a I o circuit diagram 3 X 500 l a
3. First level Second level Third level Values Configuration Status Pages Print Administration Menu Map Configuration Page Supplies Status Page Usage Page Paper Path Page File Directory Page Current Settings Page Color Usage Job Log Other Pages Print Demonstration Page RGB Samples CMYK Samples PCL Font List PS Font List General Settings menu In the following table asterisks indicate the factory default setting Table 7 General Settings menu First level Second level Third level Fourth level Values Date Time Settings Date Time Format Date Format DD MMM YYYY MMM DD YYYY YYYY MMM DD Time Format 12 hour AM PM 24 hours Date Time Date Time Time Zone ENWW Menu map DRAFT Table 7 General Settings menu continued First level Second level Third level Fourth level Values Adjust for Daylight On Savings Off Energy Settings Sleep Delay 15 Range 1 120 minutes Optimum Speed Faster First Page Energy Usage Save Energy Save More Energy Save Most Energy Print Quality Adjust Color Highlights Cyan Density 5 to 5 Magenta Density Default 0 Yellow Density Black Density Midtones Cyan Density 5 to5 Magenta Density Default 0 Yellow Density Black Density Shadows Cyan Density 5 to5 Magenta Density Default 0 Yellow Density Black Density Restore Color Values Image Registration Adjust Tray lt X gt Print Test Page X1 Shift 5 00 mm to 5 00 mm Y1 Sh
4. First level Second level Values Description Manual Feed Enabled Setting this option to On makes Manual Feed the default for Disabled jobs that do not select a tray The Autoselect option in the printer driver overrides this option Courier Font Regular Allows you to select a version of the Courier font Dark The Dark setting is an internal Courier font available on HP LaserJet Series Ill printers and older Wide A4 Enabled Allows you to change the printable area of A4 paper If Disabled you select Disabled the printable area is seventy eight 10 pitch characters on a single line If you select Enabled the printable area is eighty 10 pitch characters on a single line Print PS Errors Enabled Allows you to select to print PS error pages Disabled Print PDF Errors Enabled Allows you to select to print PDF error pages Disabled Personality Auto Sets the default personality to automatic switching PCL PDF PCL or POSTSCRIPT modes POSTSCRIPT PDF PCL Form Length Range 5 128 Allows you to set the Form Length Default 60 ENWW Tools for troubleshooting 127 DRAFT Table 35 Print Settings menu continued First level Second level Values Description Orientation Portrait Allows you to set the default page orientation to portrait or Landscape landscape Font Source Internal Selects the font source The default is Internal Soft USB lt X gt Font Number Range 0 999 The product assigns a number to
5. Default Folder Select from a list of use this item to select Name for Stored folder names the default folder Jobs name for stored jobs Public Sort Stored Jobs Job Name use this item to select By how stored jobs are Date listed ENWW Tools for troubleshooting 125 DRAFT Table 33 General Settings menu continued First level Second level Fourth level Values Description Restore Factory All Allows you to clear Settings the page buffer Calibration remove all perishable General personality data Print reset the printing environment and Security return most settings to factory defaults Restrict Color Enable This menu item controls the Disable authorization of color Color if Allowed printing DISABLE COLOR All jobs sent to the product print only in monochrome ENABLE COLOR All color pages sent to the product print in color Color if Allowed A permissions database is referenced to verify if color pages are printed in color or monochrome 126 Solve problems DRAFT ENWW Retrieve From USB Settings menu Table 34 Retrieve From USB Settings menu First level Second level Retrieve From USB Settings Access Code Values Enable Disable Description Configure this setting to allow Walk up USB printing at the control panel Print Settings menu In the following table asterisks indicate the factory default setting Table 35 Print Settings menu
6. Problem Toner smears appear on the media The printed page contains misformed characters Sample Cause The product has residual media Solution Remove the residual media Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product The fuser inlet guide is dirty Clean each contact of the color that produces the missing color If the problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts Clean the fuser inlet guide The product is experiencing page skew The laser scanner unit is defective See the Text or graphics are skewed on the printed page row in this table Replace the laser scanner assembly Text or graphics are skewed on the printed page The registration shutter spring is unhooked Check the spring and place it in the correct position The registration shutter spring is deformed Replace the cassette pickup assembly The printed page contains wrinkles or creases A m pm Ss B The roller or media feed guide is dirty Clean any dirty components A feed roller is deformed or has deteriorated Replace any deformed or deteriorated rollers The paper feed guide is damaged Replace the paper feed guide unit The front of the page is dirty Repetitive horizontal lines The photosensitive drum is dirty Rep
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8. The product real time clock has experienced an error o o Solve problems 01 dead clock 02 dead real time clock DRAFT ENWW Recommended action Whenever the product is turned off and then turned on again set the time and date at the control panel If the error persists you might need to replace the formatter 13 00 00 Description Generic jam event code Recommended action Check the product for a jam See the clear jams section in the service manual 13 A3 FF Description Power on jam at the Tray 3 feed sensor Recommended action Check the product for a jam See the clear jams section in the service manual 13 D3 DZ Description Late to duplex re feed jam Z fuser mode Recommended action Check the product for a jam See the clear jams section in the service manual 13 WX EE ENWW Description This jam occurs when a door is opened during printing o gt 13 AA EE event code Tray 3 4 or 5 door open o 13 AB EE event code Tray 4 5 or 6 door open o 13 BA EE event code Tools for troubleshooting 165 DRAFT o Front door open 13 BB EE event code Right door open Recommended action Make sure that the doors are fully closed 13 WX FF Description Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close Due to the current FW timing requirements the displayed jam code is always 13 FF FF only
9. 167 Recommended action Clear the jam See the clear jams section in the service manual For a 13 B9 DZ jam Make sure media is within specifications check for obstructions in the fuser check that the T2 roller is installed properly 13 WX YZ Fuser wrap jam Description o gt 13 B9 CZ event code Fuser wrap jam This jam occurs when the paper disappears from the fuser output sensor before a designated amount of time after the paper reached the fuser output sensor It is determined that the paper is being wrapped around the fuser roller Z fuser mode 1 Normal auto sense 2 Normal non auto sense 3 Light 1 to 3 4 Heavy 1 5 Heavy 2 6 Heavy 3 7 Glossy 1 8 Glossy 2 9 Glossy 3 A Glossy film B Transparency C Label D Envelope 1 to 3 E Rough O Photo 1 to 3 Recommended action Clear the jam See the clear jams section in the service manual 168 Solve problems DRAFT ENWW 13 WX YZ Jam below control panel Description o 13 B2 9Z event code Page at duplex switchback jam Z the source tray number Recommended action Check the product for a jam See the clear jams section in the service manual 13 WX YZ Jam in lower right door Description o 13 A3 D5 event code Late to path jam from Tray 5 This jam occurs when the paper does not reach the Tray 3 feed sensor SR1 in designated amount of time after the Tray 5 feed sensor SR81 sensed the leadin
10. However this jam occurs when the media that is longer than the designated length by 40 mm 1 57 in and more is detected if the media that is longer than the longest Universal is designated This jam occurs when the media longer than LEDGER P by 40 mm 1 57 in or more is detected at printing from Tray 2 through Tray 6 Z the source tray number o 13 B2 DD event code Late to registration jam from duplexer This jam occurs when the paper does not reach the TOP sensor in designated amount of time after it is reversed at the switchback position Z D for duplexer o 13 B2 DZ event code Late to registration jam from tray lt Z gt This jam occurs when the paper does not reach the TOP sensor in the designated amount of time after the Tray 3 feed sensor sensed the leading edge at printing from Tray 3 4 5 or 6 Z source tray o 13 B9 DD event code Late to fuser jam from duplexer This jam occurs when the paper does not reach the fuser output sensor in designated amount of time 170 Solve problems ENWW DRAFT Recommended action Clear the jam See the clear jams section in the service manual 13 WX YZ Jam in Tray 1 Description o 13 B2 D1 event code Late to registration jam from Tray 1 This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pickup at printing from Tray 1 and duplex printing Recommended action Clear the jam See the clear jams se
11. If the error persists replace the internal hard drive Internal disk spinning up Description Internal disk device is spinning up its platter Jobs that require disk access must wait Recommended action No action is necessary Load Tray lt X gt Type Size ENWW Description This message appears even though there is media loaded in the tray Recommended action Use the cassette media present sensor test in the Tray bin manual sensor test to verify that the sensor is correctly functioning Make sure that the sensor flag on the media presence sensor is not damaged and moves freely Tools for troubleshooting 219 DRAFT Reconnect the corresponding connector gt MP tray connector J736 on the MP tray media out sensor and the connector J152 on the DC controller PCA o Printer cassette connectors J739 and J742 on the cassette media out sensor and the connector J151 on the DC controller PCA 1 X 500 sheet paper feeder cassette connector 1702D on the paper feeder cassette media out sensor and the connector J2003 on the paper feeder controller PCA o Paper deck cassette 1 connector J702D on the paper deck cassette 1 media out sensor and connector J2003 on the paper deck controller PCA 1 o Paper deck cassette 2 connector J802D on the paper deck cassette 2 media out sensor and connector J2003B on the paper deck controller PCA 2 o Paper deck cassette 3 connector J902D on the paper deck casse
12. Include Crash Dumps Off On Cleanup Debug Info Off On General Debug Data Device Maintenance menu Backup Restore menu A CAUTION Data backup and restoration is the responsibility of the customer administrator of the product Service personnel should not back up or restore customer data under any circumstances In the following table asterisks indicate the factory default setting Table 17 Backup Restore menu First level Second level Third level Values Backup Data Scheduled Backups Enable Scheduling Disabled Enabled 24 Solve problems ENWW DRAFT Table 17 Backup Restore menu continued First level Second level Third level Values Backup Time Default current time Days Between Backups Default 1 Backup Now Export Last Backup Restore Data Insert a USB drive that contains the backup file Calibration Cleaning menu In the following table asterisks indicate the factory default setting Table 18 Calibration Cleaning menu First level Second level Values Auto Cleaning Off On Cleaning Interval Select from a list of cleaning intervals Auto Cleaning Size Letter A4 Print Cleaning Page Clean Laser Glass Quick Calibration Full Calibration Delay Calibration at Wake Power Yes On USB Firmware Upgrade menu To display At the product control panel select the Device Maintenance menu and then select the USB Firmware Upgrade menu Insert
13. Solve problems To use the information in this chapter you should have a basic understanding of the HP LaserJet printing process Explanations of each mechanical assembly the printer systems and the basic theory of operation are contained in the English language service manual Do not perform any of these troubleshooting processes unless you understand the function of each product component ENWW Solve problems checklist Menu map Troubleshooting process Tools for troubleshooting Clear jams Solve paper handling problems Use manual print modes Solve image quality problems Clean the product Solve performance problems Solve connectivity problems Service mode functions Preboot menu options Product updates DRAFT Solve problems checklist If the product is not responding correctly complete the steps in the following checklist in order If the product does not pass a step follow the corresponding troubleshooting suggestions If a step resolves the problem you can stop without performing the other steps on the checklist 1 Make sure that the control panel display shows one of the following messages Ready Paused or SLEEP MODE ON If no lights are illuminated or the display does not say Ready Paused or Sleep Mode use the Power on checks section in the product service manual to troubleshoot the problem 2 Check the cables a Check the cable connection between the product and
14. The laser beam window is dirty Execute the Clean Laser Glass item in the Calibration Cleaning submenu in the Device Maintenance menu If the error persists manually clean the window and remove any foreign substances Scratches are present on the circumference of the developing cylinder or photosensitive drum The laser scanner unit mirror is dirty Replace the affected print cartridge If the problem persists replace the affected print cartridge Replace the laser scanner assembly ENWW Solve image quality problems 271 DRAFT Problem Vertical white lines appear in all colors Sample Cause Horizontal scratches on the fuser roller Solution Replace the fuser Scratches are present on the circumference of the ITB Replace the affected print cartridge Replace the ITB Horizontal lines appear on the page A horizontal white line appears on the page Repetitive horizontal lines appear Horizontal scratches are present on the photosensitive drum Horizontal scratches are present on the fuser roller Repetitive horizontal white lines appear Use the repetitive defects ruler to identify the dirty roller Clean the roller If the roller cannot be cleaned replace the fuser Replace the print cartridge of the color that matches the defect Replace the fuser Use the repetitive defects ruler to identify the dirty roller Clean the roller If the roller c
15. Transfer Control Normal Alternate 1 Alternate 2 Alternate 3 Moisture Control Restore Optimize Normal Alternate Edge Control Off Light Normal Maximum Jam Recovery Auto Off On 12 Solve problems DRAFT Table 7 General Settings menu continued First level Second level Third level Values Manage Stored Jobs Quick Copy Job 1 300 Storage Limit Default 32 Quick Copy Job Held Off Timeout 1 hour 4 Hours 1 Day 1 Week Default Folder Name for Stored Jobs Select from a list of folder names Public Restore Factory Settings Sort Stored Jobs By Reset Job Name Date All Calibration General Print Security Restrict Color Enable Disable Color if Allowed ENWW DRAFT Menu map 13 Retrieve From USB Settings menu Table 8 Retrieve From USB Settings menu First level Second level Values Retrieve From USB Settings Access Code Enable Disable Print Settings menu In the following table asterisks indicate the factory default setting Table 9 Print Settings menu First level Second level Values Manual Feed Enabled Disabled Courier Font Regular Dark Wide A4 Enabled Disabled Print PS Errors Enabled Disabled Print PDF Errors Enabled Disabled Personality Auto PCL POSTSCRIPT PDF PCL Form Length Range 5 128 Default 60 Orientation Portrait Landscape Font Source Internal Soft US
16. jeuBbis Jaded jo doj G Josuas jndjno Jasn4 Josuas Jaded jo doy plouajos dnyoid ayesseo z NO 4amMo0q J ded 19 9 uo suud 3ANI SUOID OM Figure 41 General timing chart 1 of 2 85 Tools for troubleshooting DRAFT ENWW Figure 42 General timing chart 2 of 2 ft ft tf 86 Solve problems ENWW ee ee DRAFT SS fachravies Fd a a Power ON ja Z oa E Z oO E a lt a 6 S re ao Eye gt fo N N z7 K T1 bias E l o eC a es ee eee 26 C T1 bias General circuit diagram Figure 43 General circuit diagram 1 of 2
17. 0 9999999 Displays the last 50 events starting with the most recent Removes all recorded events from the event log Shows the number of mono print cycles Serial Number Color Cycle Count Refurbish Cycle Count o Range 0 9999999 o Range 0 9999999 Shows the number of color print cycles Used for setting the page count when the product is refurbished at the factory Use this item to enter the product serial number Service ID 20182 Use this item to enter the product service ID 156 Solve problems DRAFT ENWW First level Second level Third level Values Description Cold Reset Paper Letter Use this item to select the page size used for A4 a cold reset operation New Registration Yes Use this item to inform Roller the product that a new No roller was installed Media Sensor o Use this item to set the Value media sensor value Range 0 4095 when the paper pickup assembly is replaced The media sensor value is located on a label on the paper pickup assembly Manual Laser Use this menu item to Glass Cleaning manually clean the glass that covers the laser scanner windows When executed the shutters open and reveal the laser scanner glass You can then clean the glass ENWW Tools for troubleshooting 157 DRAFT Interpret control panel status alert messages and event code errors The control panel messages indicate the current produc
18. 2 p p e e e 5 5 5 G 3 Cc Q Q Q is ro 3 x x x E O O D D ne a pal pa oO oO o Q a Q f i sooer cover rover asooer osover ovooer osoozr co coo nl CELH Go CEER CERA Go 333333 EREEELGE 433343 PRERE 4 3 E00 GEEA C00 J z N HE r ey e Y T jat h gi oa ALEAN AGEGEGK 4h Ce 301 ee Yy m agg 23 ag og tay 85 3 Ek 83 3 N 1 IBW z 4 TEW a Teu dae EET ll ouaa SETA lel Goewana liso ad ret eS ziso Gd Ce asoa Ws 5 EEL m ELE sm pioua os sEETI E sm pious os S biii E rout drool E3 But fou dnypid Ereti x ziso ad Emi 1S3 ad taS 1405095 S9BLINS Y98 S a J0Su S BDEYNS YOES Sus JOSUSS 98PNS YOEIS s08uas pees eipew 1189 dd s0suas paa epaw Z159 Gd sosues peaj wipe 159 Gd eipew 1180 ad eipew 2189 ad gpaw 159 ad Josus jno s0su9s ino sosues jno epou L1S0 dd epou Z159 dd apaw 180 ad o Solve problems DRAFT ENWW Internal print quality test pages Print quality troubleshooting pages Use the built in print quality troubleshooting pages to help diagnose and solve print quality problems 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting e Print Quality Pages 3 Press the Down arrow to highlight the Print PQ Troubleshooting Pages item and then press th
19. Auto The product attempts to reprint jammed pages when enough memory is available This is the default setting Off The product does not try to reprint jammed pages Because no memory is used to store the most recent pages performance is optimal amp NOTE When using this option if the product runs out of paper and the job is being printed on both sides some pages can be lost On The product always reprints jammed pages Additional memory is allocated to store the last few pages printed This might cause overall performance to suffer Set the jam recovery feature 260 1 Press the Home button 2 Open the following menus e Administration e General Settings e Jam Recovery 3 Press the Down arrow or Up arrow w a button to highlight the appropriate setting and then press the OK button 4 Press the Home button to return to the Ready state Solve problems ENWW DRAFT Product feeds multiple sheets Product feeds multiple sheets Cause The input tray is overfilled Open the tray and verify that the paper stack is below the maximum stack height mark Print paper is sticking together Solve paper handling problems Solution Remove excess paper from the input tray Remove paper flex it rotate it 180 degrees or flip it over and then reload it into the tray NOTE Do not fan paper Fanning can cause static electricity which can cause paper to stick together Paper does not meet the speci
20. DRAFT Figure 32 Product connections 5 of 6 SSS ltem Description 1 Fuser 2 24V interlock switch 3 Fuser fan 4 Power supply fan 5 ICB PCA 6 Formatter fan ENWW Tools for troubleshooting 75 DRAFT Figure 33 Product connections 6 of 6 Item Description 1 Right door assembly 2 ITB rear guide 3 ITB front guide 76 Solve problems ENWW DRAFT Figure 34 Paper feeder connections Paper feeder controller PCA J705 ltem Description 1 Paper feeder lifter drive assembly 2 Paper feeder PCA 3 Paper feeder paper pickup assembly ENWW Tools for troubleshooting 77 DRAFT Locations of major components Figure 35 External component locations Description Right rear cover Right door assembly Left cover Right front cover Rear cover Front door assembly Toner collection unit access door Cassette Tray 2 78 Solve problems ENWW ENWW Figure 36 Major component locations 1 of 3 Item Description Laser scanner unit 2 Toner collection unit 3 Fuser DRAFT Tools for troubleshooting 79 Description Main drive unit 5 Lifter drive unit 80 Solve problems ENWW DRAFT Figure 37 Major component locations 2 of 3 Duplex drive unit duplex models only Delivery drive unit simplex models on
21. Low Threshold 1 100 Settings Color Black Mix Auto Mostly Color Pages Mostly Black Pages Supply Messages Low Message On Off Level Gauge On Off Black Cartridge OK Status Cyan Cartridge OK Status Magenta Cartridge OK Status Yellow Cartridge OK Status Toner Collection Unit OK Status Transfer Kit OK Status Fuser OK Status ENWW Menu map DRAFT Trays menu In the following table asterisks indicate the factory default setting Table 5 Trays menu First level Manage Trays Second level Use Requested Tray Manually Feed Prompt Values Exclusively First Always Unless loaded Size Type Prompt Display Do not display Use another tray Enabled Disabled Alternative Letterhead Mode Disabled Enabled Blank Pages Auto Yes Override A4 Letter Yes No Tray 1 Size Select from a provided list Tray 1 Type Select from a provided list Tray 2 Size Select from a provided list Tray 2 Type Select from a provided list Tray 3 Size Select from a provided list Tray 3 Type Select from a provided list Tray 4 Size Select from a provided list Tray 4 Type Select from a provided list Tray 5 Size Select from a provided list Tray 5 Type Select from a provided list Tray 6 Size Select from a provided list Tray 6 Type Select from a provided list 8 Solve problems ENWW DRAFT Administration menu Reports menu Table 6 Reports menu
22. On when the page count reaches the Cleaning Interval setting Cleaning Interval Select from a list of cleaning Specify the number of pages that intervals are printed before a cleaning page is automatically printed This item appears only when the Auto Cleaning option is set to On Auto Cleaning Size Letter Specify the paper size that is used to print the cleaning page A4 This item appears only when the Auto Cleaning option is set to On Print Cleaning Page Allows you to create and process a cleaning page for cleaning the pressure roller in the fuser When the cleaning process runs a cleaning page is printed This page can be discarded Clean Laser Glass Use this menu to perform laser glass cleaning tasks Quick Calibration Performs a partial product calibration 154 Solve problems ENWW DRAFT Table 44 Calibration Cleaning menu continued First level Second level Values Description Full Calibration Performs all product calibrations Delay Calibration at Yes This menu controls the timing of Wake Power On the calibration when the product No wakes up or is turned on Select No to have the product calibrate immediately when it wakes up or is turned on The product will not print any jobs until it finishes calibrating Select Yes to enable a product that is asleep to accept print jobs before it calibrates It may start calibrating before it has printed all the jobs it has received Thi
23. Press the Down arrow button to highlight Clean Disk and then press the OK button 5 Press the OK button again NOTE When the Clean Disk operation is complete you will need to reload the product firmware 284 Solve problems ENWW DRAFT Preboot menu options If an error occurs while the product is booting an error message appears on the control panel display The user can access the Preboot menus The Error menu item will not be seen if an error did not occur Cold reset using the Preboot menu 1 Turn the product on Press the Stop button when the Ready Data and Attention LEDs are illuminated solid Use the Down arrow button to highlight Administrator and then press the OK button Use the Down arrow button to highlight Startup Options and then press the OK button Use the Down arrow button to highlight Cold Reset and then press the OK button ao u A WO MN Press the Back button twice to highlight Continue and then press the OK button NOTE The product will initialize Table 64 Preboot menu options 1 of 5 Menu option First level Second level Third level Description Continue Selecting theContinue item exits the Preboot menu and continues the normal boot process If a selection is not made in the initial menu within 30 seconds the product returns to a normal boot the same as selecting Continue If the user navigates to another menu the timeout does not apply Sign
24. Wait for the fuser to cool before handling it 1 Open the upper right door 2 Gently pull the paper out of the pickup area 3 If paper is visible entering the bottom of the fuser gently pull downward to remove it CAUTION Do not touch the transfer roller Contaminants on the roller can affect print quality ENWW 246 Solve problems DRAFT 4 Paper could be jammed inside the fuser where it would not be visible Open the fuser jam access door If paper is jammed inside the fuser gently aul it straight up to remove it If the paper tears remove all paper fragments WARNING Even if the body of the fuser has cooled the rollers that are inside could still be hot Do not touch the fuser rollers until they have cooled If no paper is found but the product still reports a jam remove the fuser to dre for jammed paper inside the fuser cavity Remove any paper and then reinstall the fuser NOTE Make sure that the fuser is reinstalled correctly before closing the upper right door 5 Close the upper right door ENWW Clear jams 247 DRAFT Clear jams in the lower right door 1 Open the lower right door 2 f paper is visible gently pull the jammed paper up or down to remove it 3 Close the lower right door 248 Solve problems ENWW DRAFT Clear jams in Tray 1 1 If jammed paper is visible in Tray 1 clear the jam by gently pulling the paper straight out Press the OK bu
25. damage Replace any deformed or damaged parts Replace the affected print cartridge 270 Solve problems DRAFT ENWW Problem White spots appear in an image Cause Poor conductivity caused by dirt on the static eliminator Solution Clean the static eliminator The primary transfer roller is deformed or has deteriorated Replace the ITB The secondary transfer roller is deformed or has deteriorated Replace the secondary transfer roller The back of the page is dirty The secondary transfer roller is dirty Replace the secondary transfer roller The fuser inlet guide or separation guide is dirty Clean the dirty parts If the dirt does not come off replace the guide The pressure roller is dirty Run the cleaning page several times If the dirt does not come off install a fuser cleaning kit If the issue persists replace the fuser Vertical streaks or bands appear on the page Scratches are present on the circumference of the photosensitive drum Replace the print cartridge of the color that matches the defect Scratches are present on the circumference of the fuser roller Replace the fuser Scratches are present on the circumference of the ITB The ITB drive roller is deformed or has deteriorated The ITB cleaning mechanism is malfunctioning Replace the ITB Vertical white lines appear in a particular color mci im
26. from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the print cartridge OPC Is the product exposed to direct sunlight ENWW Troubleshooting process 27 DRAFT General topic Questions Media e Does the customer use only supported media e Is the media in good condition no curls folds or distortion e Is the media stored correctly and within environmental limits Input trays e Is the amount of media in the tray within specifications e Is the media correctly placed in the tray e Are the paper guides aligned with the stack e Is the cassette correctly installed in the product Print cartridges e Is each print cartridge installed correctly e Are original HP print cartridges installed e Are the cartridges damaged ITB and fuser e Are the ITB and fuser correctly installed e Is the ITB or fuser damaged Doors e Are the right and front doors closed Condensation e Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 10 to 20 minutes e Was a print cartridge opened soon after being moved from a cold to a warm room If so allow the print cartridge to sit at room temperature for 1 to 2 hours Miscellaneous e Check for and remove any non HP components for example print cartridges or memory modules from the product e C
27. printed on one or both sides and whether the copies should be printed on one or both sides Two Sided Format Book style Flip style Allows you to change the binding edge for two sided printing NOTE This menu is available only on models that have automatic duplexing Enable Edge to Edge Enabled Overrides Disabled Allows you to set the product to print an A4 job on letter size paper when no tray is configured for A4 paper or to print on A4 size paper when no tray is configured for letter paper 130 Solve problems DRAFT ENWW Display Settings menu In the following table asterisks indicate the factory default setting Table 37 Display Settings menu First level Display Brightness Second level Values Range 10 to 10 Default O Description Sets the brightness of the control panel display The default is O This item also controls the viewing angle at which the display is visible Language Select from a list of languages that the product supports Sets the language The default language is ENGLISH Show IP address Display Hide Use this feature to display or hide the IP address on the control panel display Sleep Mode Use sleep delay User sleep schedule Use Both The sleep delay setting helps save energy by having the product enter a low power mode after a certain time of inactivity The sleep schedule automatically wakes up
28. 0C Density sensor out of range error or Dhalf calibration failure X 0 black X 1 cyan X 2 magenta X 3 yellow 1 Check the supplies status page to make sure the toner cartridges are not past their useful life 2 Check the ITB for damage 3 Make sure the CPR sensor is not contaminated with toner or paper dust Clean the sensor with compressed air and soft brush 4 lf error persists replace the registration sensor assembly 54 0X 0D or 54 0X 0E Optical memory element abnormal or CPR sensor out of range X 0 black X 1 cyan X 2 magenta X 3 yellow 1 Check the supplies status page to make sure the toner cartridges are not past their useful life 2 Check the ITB for damage 3 Make sure the CPR sensor is not contaminated with toner or paper dust Clean the sensor with compressed air and soft brush 4 lf error persists replace the registration sensor assembly 54 0X 0B or 54 0X 0C Density sensor out of range error or Dhalf calibration failure X 0 black X 1 cyan X 2 magenta X 3 yellow 1 Check the supplies status page to make sure the toner cartridges are not past their useful life 2 Check the ITB for damage Tools for troubleshooting 191 DRAFT 3 4 Make sure the CPR sensor is not contaminated with toner or paper dust Clean the sensor with compressed air and soft brush If error persists replace the registration sensor assembly 54 0X 0D or 54 0X 0E Optical memory element abno
29. 1C 0A event code Use a valid backup file Reboot and observe state of product Do a partition clean using the Preboot menu 32 1C 0B event code Use a valid backup file or put correct firmware version on the product 32 1C 0C event code No action necessary 32 1C 0D event code Reboot and then retry the backup restore 32 1C 0E event code Turn the product off then on and retry 32 1C 11 event code Turn the product off then on and retry 32 1C 12 event code Turn the product off then on and retry 32 1 13 event code Turn the product off then on and retry 32 1C 14 event code Turn the product off then on and retry 32 1C 17 event code Turn the product off then on and retry 32 1C 1B event code Turn the product off then on and retry 32 1C 1C event code Tools for troubleshooting DRAFT 175 Turn the product off then on and retry o 32 1 21 event code Turn the product off then on and retry If the error persists clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu o 32 1 22 event code Turn the product off then on and retry If the error persists clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu o 32 1C 24 event code Turn the product off then on and retry o gt 32 1C 28 event code Turn the product off then on and retry o 32 1C 29 event code Turn the product off
30. DRAFT Table 15 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Refresh Yes No Link Speed Auto 10T Half 10T Full 100TX Half 100TX Full 100TX Auto 1000TX Full Troubleshooting menu In the following table asterisks indicate the factory default setting Table 16 Troubleshooting menu First level Second level Third level Fourth level Values Exit Troubleshooting NOTE This item only displays if you are backing out of the Troubleshooting menu Print Event Log View Event Log Print Quality Pages Print PQ Troubleshooting Pages Diagnostics Page Color Band Test Print Test Page Copies Range 1 30 Default 1 Diagnostic Tests Disable Cartridge Check Paper Path Sensors Start Test Paper Path Test Print Test Page Print Source Select from a list of the available trays ENWW Menu map 23 DRAFT Table 16 Troubleshooting menu continued First level Second level Third level Fourth level Values Test Duplex Path Off On Number of Copies Range 1 500 Default 1 Manual Sensor Test Select from a list of the product sensors Tray Bin Manual Select from a list of the Sensor Test product sensors Component Test Select from a list of available components Repeat Off On Print Stop Test Retrieve Diagnostic Export to USB Data Diagnostic Files Device Data File Debug Information File
31. If it is damaged replace the cartridge 4 Ifthe error persists replace the indicated print cartridge 10 22 50 Description The transfer kit life was reset above the order threshold A new ITB was installed Recommended action No action necessary 10 22 51 Description The transfer kit life was reset above the replace threshold A new ITB was installed Recommended action No action necessary 10 22 52 Description The transfer kit life was reset above the reset threshold A new ITB was installed Recommended action No action necessary 10 23 50 ENWW Description The fuser kit life was reset above the order threshold A new ITB was installed Recommended action No action necessary Tools for troubleshooting 159 DRAFT 10 23 51 Description The fuser kit life was reset above the replace threshold A new ITB was installed Recommended action No action necessary 10 23 52 Description The fuser kit life was reset above the reset threshold A new ITB was installed Recommended action No action necessary 10 23 70 Printing past very low Description The product indicates when fuser kit is very low The actual remaining fuse kit life might vary You do not need to replace the fuser kit at this time unless print quality is no longer acceptable A CAUTION After an HP supply has reached the very low threshold the HP premium protection warranty ends Recommended action If print qual
32. In Enter the Administrator PIN or Service PIN if one is required to access the Preboot menu ENWW Preboot menu options 285 DRAFT Table 64 Preboot menu options 1 of 5 continued Menu option First level Second level Third level Description Administrator This item navigates to the Administrator sub menus If authentication is required and the user is not already signed in the Sign In displays The user is required to sign in Download This item initiates a preboot firmware download process A USB device interface or a Network connection can be used to download firmware Network See Product updates on page 292 USB lt X gt See Product updates on page 292 Clean Disk This item reinitializes the disk and cleans all disk partitions CAUTION Selecting the Clean Disk item removes all data A delete confirmation prompt is net provided The system is not bootable after this action a firmware download must be performed to return the system to a bootable state Partial Clean This item reinitializes the disk removing all data except the firmware repository where the master firmware bundle is downloaded and saved CAUTION Selecting the Partial Clean item removes all data except the firmware repository A delete confirmation prompt is net provided This allows user to reformat the disk by removing the firmware image from the active directory without having to download new firmware code product remain
33. M91 Tray 6 pickup motor Drives the pickup motor M5 the 500 sheet paper feeder pickup motor M1 and each of the 3x500 paper deck cassette pickup motors cassette 1 M1 cassette 2 M81 and cassette 3 M91 individually at a specified speed for 5 seconds DuplexerPickup Motor M8 duplex pickup motor Drives the duplex feed motor at a specified speed for 5 seconds Switchback Motor M7 duplex reverse motor Drives the duplex reverse motor at a specified speed for 5 seconds ENWW DRAFT Tools for troubleshooting 63 Table 23 Component tests 1 of 2 continued Component test Tray lt X gt Pickup Solenoid Switchback Flapper Solenoid Component tested SL2 Tray 1 pickup solenoid SL1 Tray 2 pickup solenoid SL1 Tray 3 pickup solenoid SL1 Tray 4 pickup solenoid SL82 Tray 5 pickup solenoid SL92 Tray 6 pickup solenoid SL3 duplex reverse solenoid Comments Drives the Tray 1 pickup solenoid SL2 the Tray 2 cassette pickup solenoid SL1 the 500 sheet feeder pickup solenoid SL1 and each of the 3x500 paper deck cassette solenoids cassette 1 SL1 cassette 2 SL82 and cassette 3 SL92 individually for 5 seconds Drives the duplex reverse solenoid for 10 seconds Additional component tests The following tests are not supported in the firmware These component tests are accomplished by manipulating or observing the product during operation or when the power is turned on Tab
34. Press the Down arrow to highlight the Tray Bin Manual Sensor Test item and then press Sensor or switch name Sensor or switch number Tray 1 paper sensor PS2 Tray 2 paper sensor PS1 Tray 2 paper surface sensor PS4 Tray 2 paper size switches SW7 and SW 8 Tray 3 paper sensor SR3 Tray 3 paper surface sensor SR2 Tray 3 paper size switches SW2 and SW3 Tray 3 feed sensor SRI Tray 3 door opening closing sensor SW Tray 4 paper sensor SR3 Tray 4 paper surface sensor SR2 Tray 4 paper size switches SW2 and SW3 Tray 4 feed sensor SRI Tray 4 opening closing sensor sw1 Tray 5 paper sensor SR83 Tray 5 paper surface sensor SR82 Tray 5 paper size switches SW82 and SW83 Tray 5 feed sensor SR81 Tray 5 opening closing sensor sw Tray 6 paper sensor SR93 Tray 6 paper surface sensor SR92 ENWW Tools for troubleshooting DRAFT Table 21 Tray Bin manual sensor test continued Sensor or switch name Sensor or switch number Tray 6 paper size switches SW92 and SW93 Tray 6 feed sensor SR91 Tray 6 opening closing sensor sw1 Output bin full sensor PS10 1 ray 4 Tray 5 and Tray 6 use the same opening c osing sensor SWI on the right door of the accessory 48 Solve problems ENWW DRAFT Tray 1 paper sensor PS2 1 Open Tray 1 2 Locate the Tray 1 paper present sensor flag callout 1 and then toggle the sensor flag to activate the sensor Figure 14 Te
35. Repository the recovery location If the Active location is damaged or a Partial Clean was performed the printer automatically copies over the OS and firmware files from the Repository location and the printer recovers If both the Active and Repository locations are damaged or a Clean Disk was performed then both locations are gone and the error message 99 09 67 appears on the control panel display The user must upload the firmware to the printer in order for it to function again A CAUTION The Clean Disk option performs a disk initialization for the entire disk The operating system firmware files and third party files among other files will be completely lost HP does not recommend this action Partial Clean The Partial Clean option erases all partitions and data on the disk drive except for the firmware repository where a backup copy of the firmware file is stored This allows the disk drive to be reformatted without having to download a firmware upgrade file to return the product to a bootable state Characteristics of a Partial Clean e Customer defined settings third party solutions firmware files and the operating system are deleted e Rebooting the product restores the firmware files from the Repository location but does not restore any customer defined settings e For previous HP products a Hard Disk Initialization is similar to executing the Partial Clean function for this product A CAUTION HP recomme
36. Try the following multi purpose MP modes to see if they solve the image quality problems To access the manual print modes open the following menus e Administration e General Settings e Print Quality e Adjust Paper Types Table 62 MP modes under the Adjust Paper Types sub menu Print Mode AUTOSENSE MODE NORMAL MODE LIGHT MODE HEAVY MODE CARDSTOCK MODE TRANSPARENCY MODE TRANSPARENCY MODE 2 ENVELOPE MODE LABEL MODE TOUGH MODE EXTRA TOUGH MODE HEAVY GLOSSY MODE X HVY GLOSSY MODE ROUGH MODE CARD GLOSSY MODE 4MM TRNS MODE LIGHT ROUGH MODE NOTE Not all print modes are available for all paper types RESISTANCE MODE Set to Up to resolve print quality issues caused by poor secondary transfer in low humidity environments with resistive or rough surface media 266 Solve problems DRAFT ENWW Table 62 MP modes under the Adjust Paper Types sub menu continued HUMIDITY MODE With glossy film set to High when the product is in a high humidity environment and print quality defects occur on HP Tough Paper or Opaque film With transparencies set to High when the product is in a high humidity environment and print quality defects occur on color transparencies on the first page of a print job With all other paper types set to High when the product is in a high humidity environment and light density occurs on the first page of a print job FUSER TEMP MODE If you are
37. Use the drum motor M2 drive test in the Component test to verify that the motor is properly functioning If it is not replace the drum motor assembly 2 Ifthe product has been serviced check the connector J515 on the drum motor and the connector J81 on the DC controller PCA 59 0X 70 Error To continue turn off then on Description Motor abnormal rotation ENWW Tools for troubleshooting 195 DRAFT Recommended action 50 05 70 Black developer motor abnormal start up error ITB motor M1 1 Use the ITB drum motor M1 drive test in the Component test to verify that the motor is properly functioning If it is not replace the ITB motor assembly 2 If the product has been serviced check the connector J517 on the ITB motor and the connector J81 on the DC controller PCA 50 06 70 or 50 07 70 or 50 08 70 CMY developer motor M3 abnormal start up error 1 Use the developer motor M3 drive test in the Component test to verify that the motor is properly functioning If it is not replace the developer motor assembly 2 If the product has been serviced check the connector J514 on the developer motor and the connector J81 on the DC controller PCA 59 0X 80 Error To continue turn off then on Description Developer motor failure Recommended action 50 05 80 Black developer motor failure error ITB motor M1 1 Use the ITB drum motor M1 drive test in the Component test to verify that the motor is properly function
38. a USB storage device with a firmware upgrade bundle into the USB port and follow the on screen instructions Service menu The personal identification number PIN Service Access Code used to access the Service menu is 11552010 In the following table asterisks indicate the factory default setting ENWW Menu map 25 DRAFT First level Second level Third level Values User Access Code Administrator Access Code Service Access Code Print Event Log View Event Log Clear Event Log Cycle Counts Mono Cycle Counts o Range 0 9999999 Color Cycle Count Refurbish Cycle Count o Range 0 9999999 o Range 0 9999999 Serial Number Service ID 20182 Cold Reset Paper Letter A4 New Registration Roller Yes No Media Sensor Value 0 Range 0 4095 Test Support Manual Laser Glass Cleaning Continuous Print from USB Automatic Calibrations Disabled Enabled 26 Solve problems DRAFT ENWW Troubleshooting process When the product malfunctions or encounters an unexpected situation the product control panel alerts you to the situation This chapter contains information to help diagnose and solve problems e Use the pretroubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem e Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions The flowchart guide
39. cartridge check Use this diagnostic test to print internal pages or send an external job to the product when one or more print cartridges are removed or exchanged Consumable supply errors are ignored while the product is in this mode When the product is in this mode you can navigate the troubleshooting menus and print internal pages the print quality pages will be the most useful This test can be used isolate problems such as noise and to isolate printquality problems that are related to individual print cartridges NOTE Color cartridges are not keyed and can be interchanged An error will display on the control panel if a print cartridge is installed in the wrong position The Supplies Status menu will explain which print cartridge is misplaced NOTE Do not remove or exchange print cartridges and image drums until after you start the disable cartridge check diagnostic 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting e Diagnostic Tests 3 Press the Down arrow to highlight DISABLE CARTRIDGE CHECK and then press the OK button To exit this diagnostic test press the Stop button and then select EXIT TROUBLESHOOTING Engine test button ENWW 1 Turn the product on 2 Use a fine point tool for example a precision slotted screwdriver with a 1 mm 0 04 in blade width to press the engine test button NOTE Access the engine test button through a hole in the
40. code Pulse Width Modulation Image not found 47 FC 430 event code Pulse Width Modulation Print engine execution failure Tools for troubleshooting DRAFT 185 Recommended action Turn the product off and then on If the error persists reload the firmware 50 WX YZ Fuser error To continue turn off then on Description The fuser has experienced an error W fuser error code X fuser mode Y previous printer sleep state Z next printer sleep state Recommended action W 1 or W 2 Low fuser temperature and fuser warm up failure 1 Remove and then reseat the fuser Make sure there is no residual paper in the fuser Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up 2 Check the product power source Make sure the power source meets product requirements Make sure this is the only device using the circuit 3 Replace the fuser 4 Check the connector J704 between the fuser and the printer If it is damaged replace the fuser drive assembly or fuser 5 If the error persists replace the low voltage power supply 6 If this product has been previously serviced check the connector J131 on the DC controller PCA and the connectors J109 and J110 on the power line between the low voltage power supply assembly and the fuser W 3 High fuser temperature 1 Remove and then reseat the fuser 2 Check the paper type setting using the p
41. configuration or Off to disable manual configuration The default is Off Address Select from a Address Use this item to type 140 Solve problems DRAFT provided list a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description DHCPV6 Router Router Specified The Policy Specified stateful auto configuration method to be used by the print Router server is determined by a Unavailable outer The router specifies whether the print server obtains Always its address its configuration information or both from a DHCPv 6 server Router Unavailable If a router is not available the print server should attempt to obtain its stateful configuration from a DHCPv6 server Always Whether or not a router is available the print server always attempts to obtain its stateful configuration from a DHCPv6 server Primary DNS Select from a provided list Use this item to specify an IPv6 address for a primary DNS server that the print server should use Secondary DNS Proxy Server Select from a provided list Select from a provided list Use this item to specify an IPv address for a secondary DNS server that the print server should use Specifies the proxy server to be used by embedded applications in the product A proxy server is typically used by
42. continue press OK Description The device is unable to access or implement one of the image patterns files Y calibration type Z event o 47 FC 00 event code Color plane registration CPR Image not found at system initialization o 47 FC 01 event code CPR Store Image failure o 47 FC 02 event code CPR Image not found gt 47 FC 03 event code CPR Print engine execution failure o gt 47 FC 10 event code Consecutive Dmax Dhalf Image not found at system initialization 184 Solve problems ENWW DRAFT ENWW 47 FC 11 event code Consecutive Dmax Dhalf Store image failure 47 FC 12 event code Consecutive Dmax Dhalf Image not found 47 FC 13 event code Consecutive Dmax Dhalf Print engine execution failure 47 FC 20 event code Error Diffusion Image not found at system initialization 47 FC 21 event code Error Diffusion Store image failure 47 FC 22 event code Error Diffusion Image not found 47 FC 23 Error Diffusion Print engine execution failure 47 FC 300 event code Drum Speed Adjustment Image not found at system initialization 47 FC 31 event code Drum Speed Adjustment Store image failure 47 FC 32 event code Drum Speed Adjustment Image not found 47 FC 33 event code Drum Speed Adjustment Print engine execution failure 47 FC 40 event code Pulse Width Modulation Image not found at system initializatione 47 FC 41 event code Pulse Width Modulation Store image failure 47 FC 42 event
43. does not exist See Outputbin full sensor PS10 on page 60 for troubleshooting information Poor contact of the outputbin full sensor connector If the product was recently repaired check and reconnect the connector J181 on the DC controller PCA and the intermediate connector J743 The output bin full sensor PS10 is defective Check the output bin full sensor PS10 using the manual sensor test See Output bin full sensor PS10 on page 60 Poor contact of the fuser motor M4 connector Reconnect the connectors of the fuser motor J516 and the DC controller PCA J81 The fuser motor M4 is defective Execute the fuser motor driving test in the component test see Component tests on page 61 If the motor is defective replace the fuser motor M4 See Xref Error Target does not exist Jams in the fuser and transfer area Table 49 Causes and solutions for fuser delivery delay jams Cause The fuser output sensor connctor has a poor connection Solution Reconnect connector J131 on the DC controller PCA The fuser output sensor PS6 is defective Check the fuser output sensor PS6 with the manual sensor test See Fuser output sensor PS6 on page 44 If the sensor is defective replace the fuser See Xref Error Target does not exist Table 50 Causes and solutions for wrapping jams Cause The fuser roller or pressure roller is dirty Solution Pri
44. for example when manually configured to use BootP or DHCP This feature assigns a static IP address that might interfere with a managed network Auto IP A link local IP address 169 254 x x is set Legacy The address 192 0 0 192 is set consistent with older HP Jetdirect products This menu appears if Config Method is set to DHCP and a DHCP lease for the print server exists No The current DHCP lease is saved Yes The current DHCP lease and the leased IP address are released DRAFT Tools for troubleshooting 139 Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description DHCP Renew Yes This menu appears if Config Method is set to DHCP and a No DHCP lease for the print server exists No The print server does not request to renew the DHCP lease Yes The print server requests to renew the current DHCP lease Primary DNS Range 0 255 Specify the IP address n n n n of a Primary DNS Server Default XXX XXX XX xx Secondary Range 0 255 Specify the IP address n n n n DNS of a Secondary Domain Name Default System DNS Server 0 0 0 0 IPv6 Settings Enable On Use this item to enable or disable IPv operation on the Off print server Off IPv is disabled On IPv is enabled Address Manual Enable On Use this item to enable and Settings manually configure a TCP IPv6 Off address Enable Choose On to enable manual
45. is broken replace the paper delivery assembly If the flag is not broken replace the fuser gear assembly Paper path sensors test This test displays the status of each paper path sensor and allows viewing of sensor status while printing internal pages 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting e Diagnostic Tests 3 Press the Down arrow to highlight the Paper Path Sensors option and then press the OK button 4 Select Start Test Press the down arrow to see the test results NOTE Exiting the Paper path sensor test menu and then reentering it will clear the test values from the previous test Viewing the sensor status before you activate the test should show that the sensors PS9 PS11 and SW5 have already been activated After running the Paper path sensor test sensor PS9 does not show any activation status 60 Solve problems ENWW DRAFT Table 22 Paper path sensors diagnostic tests Sensor name Sensor number TOP top of page sensor PS5 Fuser loop sensor PS7 Fuser loop sensor PS8 Fuser delivery sensor PS6 Output bin full sensor PS10 Developer alienation PS11 Fuser pressure release sensor PS9 Primary transfer roller disengagement sensor SW5 Print stop test Use this diagnostic test to isolate the cause of problems such as image formation defects and jams within the engine During this test you can stop the paper anywhere along t
46. level Second level Third level Clear Event Log Description Use this item to clear erase the service event log Cycle Counts Mono Cycle Counts Use this item to reset the mono print job page count Color Cycle Count Use this item to reset the color print job page count Refurbish Cycle Count Use this item to reset the refurbuish print job page count Serial Number Use this item to reset the product serial number Service ID Use this item to reset the product service identification number Cold Reset Paper Use this item to set the cold reset paper size New Registration Roller Use this item to reset the registration roller page count Media Sensor Value Use this item to record the media sensor value found on a replacement paper pickup assembly Manual Laser Glass Cleaning Test Support Continuous Print from USB Automatic Calibrations Use this item to execute a manual laser glass cleaning The laser shutters are moved away from the laser glass windows so that they can be manually cleaned Use this item to test print from an external USB Use this item to enable automatic calibrations Product resets Restore factory set defaults 280 1 Press the Home button 2 Open the following menus e Administration e General Settings e Restore Factory Settings Solve problems DRAFT ENWW 3 Press the Down arrow button to h
47. network clients for Internet access It caches Web pages and provides a degree of Internet security for those clients To specify a proxy server enter its IPv4 address or fully qualified domain name The name can be up to 255 octets For some networks you might need to contact your Internet Service Provider ISP for the proxy server address DRAFT Tools for troubleshooting 141 Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description Proxy Port Default 00080 Type the port number used by the proxy server for client support The port number identifies the port reserved for proxy activity on your network and can be a value from O to 65535 Idle Timeout Default 0270 Security Secure Web HTTPS Required HTTPS Optional Idle Timeout The time period in seconds after which an idle TCP print data connection is closed default is 270 seconds O disables the timeout For configuration management specify whether the embedded Web server will accept communications using HTTPS Secure HTTP only or both HTTP and HTTPS HTTPS Required For secure encrypted communications only HTTPS access is accepted The print server will appear as a secure site HTTPS Optional Access using either HTTP or HTTPS is permitted IPSEC Keep Disable Specify the IPSec status on the print server Keep IPSec status remains
48. of life the HP Premium Protection Warranty on that supply ends o 10 00 70 event code Black print cartridge 10 01 70 event code Cyan print cartridge 10 02 70 event code Magenta print cartridge 10 03 70 event code Yellow print cartridge 10 23 70 event code Fuser Kit 10 31 70 event code Toner collection unit 10 22 70 event code Transfer kit Recommended action Replace the specified supply Or configure the product to continue printing by using the Manage Supplies menu Solve problems DRAFT ENWW Replace supplies amp NOTE When an HP supply has reached its approximated end of life the HP Premium Protection Warranty on that supply ends Description This alert appears only if the product is configured to stop when a supplies reach the very low threshold Two or more supplies have reached the estimated end of life The product indicates when a supply level is at its estimated end of life The actual life remaining might be different than estimated The supply does not need to be replaced now unless the print quality is no longer acceptable HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable Recorded event codes depend on which supplies are at the end of life o 10 00 70 event code Black print cartridge 10 01 70 event code Cyan print cartridge 10 02 70 event code Magenta print cartridge 10 03 70
49. off then on Description Laser scanner error o XX 00 laser scanner motor startup error XX 20 Laser scanner rotation error Recommended action Use the scanner motor M10 drive test in the component test to test the motor If the motor does not run replace the laser scanner assembly E NOTE Listen for a high pitched whine from the motor If the laser scanner assembly has been removed or replaced check the connectors J831 and J832 on the laser driver PCA and the connectors J61 and J62 on the DC controller PCA 54 XX YY Error Description A sensor error has occurred ENWW Tools for troubleshooting 189 DRAFT Recommended action 54 00 03 Environmental sensor failure 1 Turn the product off and then on 2 If the error persists replace the environment sensor assembly 3 If the environment sensor has been removed or replaced check the connector J502 on the environment sensor and the connector J33 on the DC controller PCA 54 00 06 or 54 00 14 or 54 00 19 Registration density sensor failure 1 Open and close the right door or turn on and then off the power switch to perform the color plane registration 2 If the error persists replace the registration density sensor assembly 54 01 05 Media sensor is out of calibration range 1 Turn the product off and then clean the media sensor with a lint free cloth Turn the product on 2 If the error persists replace the paper pickup assembly 54 06 2
50. page or turn the product off and then on again using the power switch 292 Solve problems ENWW DRAFT USB storage device Preboot menu _ Copy the xxxxxxx bd1 file to a portable USB flash memory storage device thumb drive Turn the product on Press the Stop button when the Ready Data and Attention LEDs illuminate solid 2 3 4 Press the down arrow w button to highlight Administrator and then press the OK button 5 Press the down arrow w button to highlight Download and then press the OK button 6 Insert the portable USB storage device with the xxxxxxx bd file on it NOTE If the error message No USB Thumbdrive Files Found appears on the control panel display you might need to connect the storage device to the external USB connection on the formatter 7 Press the down arrow button to highlight USB Thumb Drive and then press the OK button 8 Press the down arrow w button to highlight thexxxxxxx bd1 file and then press the OK button E NOTE The upgrade process can take up to 10 minutes to complete X9 TIP If there is more than one xxxxxxx bd file on the storage device make sure that you select the correct file for this product 9 When the message Complete appears on the control panel display press the Back button 3 times 10 When the message Continue appears on the control panel display press the OK button The product will initialize 11 When the upgrade process is co
51. paper surface sensor SR2 test in the Tray Bin manual sensor test to verify that the sensor is properly functioning If it is not replace the lifter drive assembly NOTE Both the Tray 3 and Tray 4 paper surface sensors are designated as SR2 The first one listed in the Tray Bin manual test is Tray 3 the second one listed is for Tray 4 2 Open and close Tray 3 or Tray 4 and listen at the back of the product for the sound of the lifer motor M2 operating If it does not operate replace the lifter drive assembly E NOTE Both the Tray 3 and Tray 4 lifter motors are designated as M2 Listen for the appropriate motor to operate 3 Ifthe product has been serviced check the connector J2003 on the paper feeder controller PCA the intermediate connector J702 and the connector J2006 on the paper feeder controller PCA y TIP Check the connector J2006 on the paper feeder controller PCA associated with the tray 4 Ifthe error persists replace the cassette tray 60 00 05 or 60 00 05 Media input Tray 5 lift up motor M82 failure or media input Tray 6 lift up motor M92 failure 1 Use the Tray 5 paper surface sensor SR82 or Tray 6 paper surface sensor SR92 test in the Tray Bin manual sensor test to verify that the sensor is properly functioning If it is not replace the lifter drive assembly 2 Open and close Tray 5 or Tray 6 and listen at the back of the product for the sound of the lifer motor M82 or M92 operat
52. plastic shipping locks have been removed from the product ENWW DRAFT Jam locations Use this illustration to identify locations of jams In addition instructions appear on the control panel to direct you to the location of jammed paper and how to clear it Internal areas of the product that might need to be opened to clear jams have green handles or green labels A WARNING To avoid electrical shock remove any necklaces bracelets or other metal items before reaching into the inside of the product NOTE Sensors in the paper path generate event codes if a jam occurs For sensor locations see Figure 55 Paper path jam sensors on page 242 For jam event code information see Table 47 Event codes for jams on page 243 Figure 54 Jam locations 1 Output bin 2 Upper right door 3 Tray 1 area 4 Tray 2 Tray 3 and optional Trays 4 5 and 6 5 Middle right door 6 Lower right door ENWW Clear jams 24 DRAFT Figure 55 Paper path jam sensors Note Both the 1 X 500 sheet feeder and the 3 X 500 sheet feeder use a SR1 tray feed sensor Table 46 Paper path jam sensors Sensor Description PS5 Registration sensor PS6 Fuser output sensor PS7 Loop sensor PS8 PS10 Bin full sensor SRI Tray 3 feed sensor SRI Tray 4 feed sensor SR81 Tray 5 feed sensor SR91 Tray 6 f
53. the same as currently configured Disable IPSec operation on the print server is disabled 802 1x Reset Keep Specify whether the 802 1X settings on the print server are reset to the factory defaults Reset The 802 1X settings are reset to the factory defaults Keep The current 802 1X settings are maintained 142 Solve problems DRAFT Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description Reset Yes Specify whether the current Security security settings on the print No server will be saved or reset to factory defaults Yes Security settings are reset to factory defaults No The current security settings are maintained Diagnostics Embedded LAN HW Test Yes This menu provides tests to help Test diagnose network hardware or No TCP IP network connection problems Embedded tests help to identify whether a network fault is internal or external to the product Use an embedded test to check hardware and communication paths on the print server After you select and enable a test and set the execution time you must select Execute to initiate the test Depending on the execution time a selected test runs continuously until either the product is turned off or an error occurs and a diagnostic page is printed Running this embedded test will erase your TCP IP configuration This test performs an internal loopback t
54. the event log will have 13 WX FF o 13 B2 FF event code Registration sensor PS5 13 B4 FF event code Loop sensor PS7 and PS8 13 B9 FF event code Fuser output sensor PS6 13 A3 FF event code Tray 3 feed sensor SR1 13 A4 FF event code Tray 4 feed sensor SR1 13 A5 FF event code Tray 5 feed sensor SR81 13 A6 FF event code Tray 6 feed sensor SR91 13 FF FF event code Multiple sensors Recommended action Clear the jam See the clear jams section in the service manual 166 Solve problems DRAFT ENWW 13 WX YZ Fuser area jam Description ENWW o 13 B9 AZ event code Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor Z fuser mode e 1 Normal auto sense e 2 Normal non auto sense e 3 light 1 to3 e 4 Heavy e 5 Heavy 2 e 6 Heavy 3 e 7 Glossy 1 e 8 Glossy 2 e 9 Glossy 3 e A Glossy film e B Transparency e C label e D Envelope 1 to 3 e E Rough e 0 Photo 1 to3 13 B9 DZ event code Z the source tray number This jam occurs when the paper does not reach the fuser output sensor in the designated amount of time 13 E1 DZ event code Z fuser mode This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor DRAFT Tools for troubleshooting
55. then on and retry o gt 32 1C 2B event code Turn the product off then on and retry o 32 1C 2E event code Turn the product off then on and retry o 32 1 2 event code Turn the product off then on and retry 32 21 00 Description Corrupt firmware in external accessory Recommended action Turn the product off then on and retry If the error persists clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu 176 Solve problems ENWW DRAFT 40 00 01 USB I O buffer overflow To continue press OK Description The USB buffer has overflowed Recommended action Press the OK button to print the transferred data some data might be lost Check the host configuration 40 00 02 Embedded I O buffer overflow To continue press OK Description The product has experienced a JetDirect buffer overflow Recommended action Press the OK button to print the transferred data some data might be lost Check the host configuration 40 00 03 EIO buffer overflow To continue press OK Description Too much data was sent to the EIO card in the specified slot x An incorrect communications protocol might be in use Recommended action Press the OK button to print the transferred data some data might be lost 40 00 04 Unsupported USB accessory detected To continue press OK Description The connection between the product and the USB device has been broken Recommended action Press the OK
56. to see ghost images on your print jobs set this feature to the Up or Down setting Try the Up setting to improve toner fixing performance Try the Down setting if you are seeing hot offset issues Using this mode increases wear on product parts and might also slow down the printing process Paper Curl Mode Normal Reduced If excessive curling of paper occurs in warm high humidity environments above 23 C 73 F set this feature to Reduced This setting reduces the fuser temperature increases the gap between pages and increases the frequency of consumable replacements Optimize Normal Paper Standard Smooth Light Media Normal Smooth Set to SMOOTH when printing on smooth paper of normal weight Set to SMOOTH when printing on smooth paper of light weight 120 Solve problems DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Heavy Paper Standard Set to SMOOTH when printing on Smooth smooth heavy media types Envelope Control Normal Set to REDUCED TEMP if envelopes Alternate 1 are sticking due to moisture in the Alternate 2 envelop adhesive Environment Normal Set to LOW TEMP if the product is Low Temp operating in a low temperature environment and you are having problems with print quality such as blisters in the printed image Line Voltage Normal Set to LOW Low Voltage VOLT
57. to verify that the fuser motor is properly functioning If it is not replace the fuser motor assembly 2 If the product has been serviced check the connector J516 on the fuser motor and the connector J81 on the DC controller PCA 59 00 90 or 59 00 A0 ITB motor M1 start up error or ITB motor M1 abnormal rotational error 1 Use the ITB motor M1 drive test in the component test to verify that the ITB motor is properly functioning If it is not replace the ITB motor assembly 2 If the product has been serviced check the connector J517 on the ITB motor and the connector J81 on the DC controller PCA 59 00 CO Developer alienation motor M6 error 1 Use the developer engagement and disengagement drive test in the component test to verify that the disengagement mechanism is properly functioning If it is not replace the ITB motor assembly 2 Use the sensor test in the Manual sensor test to verify that the developer disengagement sensor PS11 is properly functioning If it is not replace the main drive assembly 3 If the product has been serviced check the connector J518 on the developer disengagement motor the connector J1005 on the driver PCA and the connector J91 on the DC controller PCA 59 00 FO T1 alienation mechanism failure 1 Make sure that the ITB is correctly installed 2 Use the T1 roller alienation switch SW5 test in the Manual sensor test to verify that the switch is properly functioning If
58. with the engine 32 1C 12 event code Backup restore timeout while communicating with the disk 32 1 13 event code Scheduled backup failure 32 1C 14 event code NVRAM restore timeout while communicating with the formatter 32 1C 17 event code NVRAM restore timeout while communicating with the engine 32 1C 1B event code Backup of print subsystem failed 32 1 1C event code Backup of networking subsystem failed 32 1C 21 event code Restore of print subsystem failed Tools for troubleshooting 173 DRAFT 32 1C 22 event code Restore of networking subsystem failed 32 1C 24 event code NVRAM backup restore successful 32 1C 28 event code Reset of print subsystem failed 32 1C 29 event code Reset of networking subsystem failed 32 1C 2B event code Reset formatter timeout 32 1C 2E event code Reset engine timeout 32 1C 2F event code Reset failure Recommended action o 32 1C 01 event code No action necessary 32 1C 02 event code No action necessary 32 1C 03 event code No action necessary 32 1C 04 event code No action necessary 32 1C 05 event code No action necessary 32 1C 06 event code Retry 32 1C 07 event code Retry 32 1C 08 event code 174 Solve problems DRAFT ENWW ENWW Remove stored jobs and retry Use larger capacity storage device Check network share 32 1C 09 event code Use a valid backup file 32
59. 00 27 only Turn the product off and then on again Resend the firware upgrade If the error persists try the sending the upgrade by another method USB or Embedded Web Server 99 09 60 Unsupported disk Description Preboot menu error The hard disk currently installed is not recognized or supported by the product Recommended action Install the correct hard disk for this product 99 09 61 Unsupported disk Description Preboot menu error The installed disk is installed in a product configured for a encrypted hard disk Recommended action Access the Preboot menu and then select Lock Disk to lock the disk 99 09 62 Unknown disk Description Preboot menu error ENWW Tools for troubleshooting 205 DRAFT The installed disk was previously locked in another product Recommended action Install a new disk or use the Preboot menu to unlock this disk If the disk is to be reused in a different product execute the Clean Disk procedure from the Preboot menu then reload firmware and lock the disk 99 09 63 Incorrect disk Description A new or blank disk has been installed in a device which previously had an encrypted disk Recommended action Follow the procedure to load firmware on a new hard disk and then lock it to this product 99 09 64 Disk malfunction Description A fatal hard disk failure has occurred Recommended action Replace the hard disk drive 99 09 65 Disk data error Description Disk data corruption has occurr
60. 1 Primary laser scanner beam detect abnormality 1 Turn the product off and then on 2 If the error persists replace the laser scanner assembly 3 If the product has had parts removed or replace check the connector J61 on the DC controller PCA 54 11 05 or 54 12 05 Media Sensor is not functioning properly 1 Clean the media sensor with a lint free cloth and then turn the product off and then on 2 54 11 05 If the error persists replace the paper pickup assembly The threshold level for the media sensor Media Sensor Value is located on a label on the paper pickup assembly Use the Service menu to input this value into the product memory after replacing the paper pickup assembly or 54 12 05 If the error persists replace the right door assembly 3 54 11 05 If the product has had parts removed or replace check the connector J542 on the media sensor and the connector J112 on the DC controller PCA 190 Solve problems ENWW DRAFT ENWW or 54 12 05 If the product has had parts removed or replace check the connector J114 on the media sensor and the connector J152 on the DC controller PCA 54 0X 07 Drum home position sensor failure X 5 black X 6 cyan X 7 magenta X 8 yellow 1 Turn the product off and then on 2 If the error persists replace the main drive assembly 3 If the product has had parts removed or replace check the connector J181 on the DC controller PCA 54 0X 0B or 54 0X
61. 1 Cartridge drum home voltage PCA density sensor position sensors Right door switch Primary transfer disengagement solenoid Fuser pressure release Output bin full sensor Toner collection unit full sensor ITB waste toner full sensor J72 Cartridge primary J121 Front door switch J192 Paper feeder transfer Fuser fan 70 Solve problems DRAFT ENWW Product connections Figure 28 Product connections 1 of 6 ltem Description 1 Laser scanner unit 2 Low voltage power supply 3 Power switch PCA 4 Environment sensor ENWW Tools for troubleshooting 71 DRAFT Figure 29 Product connections 2 of 6 Item Description 1 Developing motor 2 Drum motor 3 Fuser motor 4 ITB motor 5 Pickup motor 6 Developing disengagement motor 72 Solve problems ENWW DRAFT ENWW Description Drive unit 8 Lifter drive unit Figure 30 Product connections 3 of 6 ltem Description 1 High voltage power supply imaging developing PCA 2 High voltage power supply 1st transfer PCA 3 Driver PCA Tools for troubleshooting 73 DRAFT Item Description 4 DC controller PCA 5 High voltage power supply 2nd transfer PCA 6 Toner remaining detect PCA Figure 31 Product connections 4 of 6 J554 Description Registration sensor assembly 2 Paper pickup drive unit 74 Solve problems ENWW
62. 4 door opening closing sensor gt 2 Check the control panel display for sensor response 3 If no response replace the button switch 58 Solve problems ENWW DRAFT Tray 5 paper sensor SR83 See Tray 3 paper sensor SR3 on page 53 Tray 5 paper surface sensor SR82 See Tray 3 paper surface sensor SR2 on page 54 Tray 5 paper size sensors SW82 and SW83 See Tray 3 paper size sensors SW2 and SW3 on page 55 Tray 5 feed sensor SR81 See Tray 3 feed sensor SR1 on page 56 Tray 5 door opening closing sensor SW1 See Tray 4 door opening closing door sensor SW 1 on page 58 Tray 6 paper sensor SR93 See Tray 2 paper present sensor PS1 on page 50 Tray 6 paper surface sensor SR92 See Tray 3 paper surface sensor SR2 on page 54 Tray 6 paper size sensors SW92 and SW93 See Tray 3 paper size sensors SW2 and SW3 on page 55 Tray 6 feed sensor SR91 See Tray 3 feed sensor SR1 on page 56 Tray 6 door opening closing sensor SW1 See Tray 4 door opening closing door sensor SW 1 on page 58 ENWW Tools for troubleshooting 59 DRAFT Output bin full sensor PS10 1 Locate the outputbin full sensor flag callout 1 and then activate the sensor flag Figure 24 Test the output bin full sensor 2 Check the control panel display for sensor response 3 If there is no response examine the flag at the left end of the output bin full sensor flag If the flag
63. AFT Location of connectors DC controller connections ENWW Figure 27 DC controller connections J121 J122 Table 25 DC controller connections Item Description Item Description Item Description J21 DC controller power J73 Secondary transfer J122 Top of page sensor J25 Low voltage power J81 ITB motor J131 Fuser supply Fuser motor Drum motor Developing motor Tools for troubleshooting DRAFT Table 25 DC controller connections continued Item Description Item Description Item Description J33 Environment sensor J91 Duplex reverse J151 Cassette paper size solenoid Cassette paper Cassette pickup presence solenoid Cassette lifter motor Pickup motor Developing disengagement motor J51 Formatter J92 Duplex feed motor J152 MP tray paper presence Duplex reverse motor MP tray pickup solenoid J61 Laser scanner J93 Driver PCA J161 Cartridge toner level sensors J62 Laser scanner J101 Cartridge memory tag J171 Cartridge pre exposure yellow magenta LEDs cyan J63 Laser scanner motor J102 Cartridge memory tag J172 Cartridge pre exposure black LEDs J71 Developing high J111 Registration and J18
64. AGE if the product is operating in a low voltage environment and you are having problems with print quality such as blisters in the printed image Tray 1 Normal Alternate Set the mode to ALTERNATE if you are seeing marks on the back side of the paper when printing from Tray 1 This sets the product to initiate a clean sequence every time a job finishes when the product is set for Any Size and Any Type for Tray 1 Cleaning Control Normal Alternate Generates and processes a fuser cleaning page for the printer DRAFT Tools for troubleshooting 121 Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Background Normal Alternate 1 Alternate 2 Alternate 3 Set to ALTERNATIVE 1 when a background occurs all over the page Set to ALTERNATIVE 2 when thin vertical lines appear on the page Set fo ALTERNATIVE 3 when the other alternatives do not correct the problem Media Temp Normal Alternate Set to ALTERNATE if the product is operating in a low temperature environment and you are having problems with print quality such as blisters in the printed image Uniformity Normal Control Alternate 1 Alternate 2 Alternate 3 Set to ALTERNATIVE 1 to improve uniformity on any paper type Set to ALTERNATIVE 2 to improve uniformity on normal and light paper types Set to ALTERNATIVE 3 when the othe
65. B lt X gt Font Number Range 0 999 Default O 14 Solve problems ENWW DRAFT Table 9 Print Settings menu continued First level Second level Font Pitch Values Range 0 44 99 99 Default 10 Font Point Size Range 4 00 999 75 Default 12 00 Symbol Set Select from a list of symbol sets Append CR to LF No Yes Suppress Blank Pages No Yes Media Source Mapping Standard Classic Print Options menu In the following table asterisks indicate the factory default setting Table 10 Print Options menu First level Second level Values Number of Copies Default 1 Default Paper Size Select from a list of sizes that the product supports Default Custom Paper Size Inches X Dimension Range 2 99 12 28 Default 12 28 Y Dimension Range 5 00 18 50 Default 18 5 MM X Dimension Range 76 312 Default 312 Y Dimension Range 127 470 Default 470 Sides 1 sided 2 sided ENWW Menu map 15 DRAFT Table 10 Print Options menu continued First level Second level Values Two Sided Format Book style Flip style Enable Edge to Edge Enabled Overrides Disabled 16 Solve problems ENWW DRAFT Display Settings menu In the following table asterisks indicate the factory default setting Table 11 Display Settings menu First level Second level Values Display Brightness Range 10 to 10 Default 0 Langu
66. Cyan print cartridge 10 02 15 event code Magenta print cartridge 10 03 15 event code Yellow print cartridge 10 23 15 Fuser kit 10 31 15 TCU Recommended action Replace or install the indicated supply See the parts chapter in the service manual for the correct supply or kit part number 10 YY 25 Wrong cartridge in lt color gt slot ENWW Description The indicated cartridge is installed in the wrong position o 10 00 25 event code Black print cartridge 10 01 25 event code Cyan print cartridge 10 02 25 event code Magenta print cartridge 10 03 25 event code Yellow print cartridge DRAFT Tools for troubleshooting 163 Recommended action Install the indicated cartridge in the correct position From left to right the correct cartridge order follows o Yellow Magenta Cyan Black 10 YY 35 Incompatible lt supply gt Description The indicated supply is not compatible with this product o 10 00 35 event code Black print cartridge 10 01 35 event code Cyan print cartridge 10 02 35 event code Magenta print cartridge 10 03 35 event code Yellow print cartridge 10 23 35 event code Fuser Recommended action A CAUTION The fuser might be hot Be careful when removing the fuser Install a supply that is designed for this product See the parts chapter in the service manual for the correct supply part number 11 00 YY Internal clock error 164 Description
67. DRAFT Disk error May indicate a problem or a hard disk failure It might be necessary to check the connection to the hard disk or replace the hard disk Recommended action 1 Download the RFU file and attempt the upgrade again 2 If the error persists perform the Clean Disk process You will then need to download firmware from the Preboot menu 3 If the error persists replace the hard disk 99 00 04 Upgrade not performed timeout during receive Description A remote firmware upgrade RFU was not performed I O timeout when reading rest of header Recommended action The most common cause is an issue with the network environment Make sure that there is a good connection to the device and attempt the upgrade again or upgrade using the USB walk up port 99 00 05 Upgrade not performed timeout during receive Description A remote firmware upgrade RFU was not performed I O timeout when reading image data Recommended action The most common cause is an issue with the network environment Make sure that there is a good connection to the device and attempt the upgrade again or upgrade using the USB walk up port 99 00 06 Upgrade not performed error reading upgrade Description A remote firmware upgrade RFU was not performed Unexpected read error when reading header number and size Recommended action 1 Download the RFU file and attempt the upgrade again 2 If the error persists replace the hard disk 99 00 07 Upgrade not
68. Do not grab paper until job completes Description Paper temporarily comes into the output bin while printing a duplex job A CAUTION Do not grab paper as it temporarily comes into the output bin The message disappears when the job is finished Recommended action No action necessary Processing job from tray lt X gt Do not grab paper until job completes Description The product is actively processing a job from the designated tray Recommended action No action necessary Processing lt filename gt Description The product is currently processing a job but is not yet picking pages When paper motion begins this message is replaced by a message that indicates the tray the job is using Recommended action No action necessary Processing copy lt X gt of lt Y gt Description The product is currently processing or printing collated copies The message indicates that copy number lt X gt of total copies lt Y gt is currently being processed 226 Solve problems ENWW DRAFT Ready Recommended action No action necessary Description The product is online and ready for data No status or product attendance messages are pending at the display Recommended action No action necessary Ready lt IP Address gt Description The product is online and ready for data No status or product attendance messages are pending at the display The product IP address displays Recommended action
69. NWW 80 01 82 event code Invalid data length 80 01 8B event code Invalid max outstanding packet header field 80 01 8C event code Invalid channel mapping response 80 03 01 event code No PGP buffers 80 03 02 event code Channel table full 80 03 03 event code Producer index not reset 80 03 04 event code Consumer index not reset 80 03 05 event code Queue position size too small 80 03 06 event code Transport overflow 80 03 07 event code No overflow packets 80 03 08 event code Invalid identify response 80 03 09 event code Invalid channel map return status 80 03 1080 03 10 event code Invalid reclaim return status 80 03 12 event code Datagram invalid buffer 80 03 13 event code Max stream channels DRAFT Tools for troubleshooting 199 o 80 03 14 event code Max datagram channels o 80 03 15 event code Card reset failed o 80 03 16 event code Self test failure o gt 80 03 17 event code Unknown PGP packet gt 80 03 18 event code Duplicate I O channel Recommended action Turn the product off and then on If the error persists replace the formatter 98 00 01 Corrupt data in firmware volume Description Data corruption has occurred in the firmware volume Recommended action Turn the product off and then on Use the Clean Disk item in the Preboot menu Reload the firmware 98 00 02 Corrupt data in solutions volume 200 Solve problems Description Da
70. No settings on the HP Jetdirect print server No A security settings page is not printed TCP IP Enable On On Enable the TCP IP protocol Off Off Disable the TCP IP protocol Host Name Use the arrow An alphanumeric string up to buttons to edit 32 characters used to identify the hostname the product This name is listed on the HP Jetdirect NPIXXXXXX configuration page The default host name is NPIxxxxxx where xxxxxx is the last six digits of the LAN hardware MAC address 138 Solve problems ENWW DRAFT Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description IPv4 Settings Config Method Default IP DHCP Release Bootp DHCP Auto IP Manual Auto IP Legacy No Specifies the method that TCP IPv4 parameters will be configured on the HP Jetdirect print server Use Bootp Bootstrap Protocol for automatic configuration from a BootP server Use DHCP Dynamic Host Configuration Protocol for automatic configuration from a DHCPv4 server If selected and a DHCP lease exists DHCP Release and DHCP Renew menus are available to set DHCP lease options Use Auto IP for automatic link local IPv4 addressing An address in the form 169 254 x x is assigned automatically Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP IP reconfiguration
71. No action necessary Remove all print cartridges Description The product is testing the transfer unit assembly Recommended action To perform the test remove all the print cartridges To cancel the test press the Stop button To exit press v Remove at least one print cartridge Description The product is testing the print cartridge motor Recommended action To perform the test remove at least one print cartridge To cancel the test press the Stop button To exit press v Remove shipping lock from Tray 2 ENWW Description The Tray 2 shipping lock was not removed before you turned the product on Tools for troubleshooting 227 DRAFT Recommended action Open tray 2 and then remove the shipping lock Replace lt supply gt 228 Description This alert appears only if the product is configured to stop when a supply reaches the very low threshold The product indicates when a supply level is at its estimated end of life The actual life remaining might be different than estimated The supply does not need to be replaced now unless the print quality is no longer acceptable HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable The product can be configured to stop when the supply level is very low The supply might still be able to produce acceptable print quality NOTE When an HP supply has reached its approximated end
72. Paper stays at PS5 media longer than allowed from Tray 4 13 B2 A5 Paper stays at PS5 media longer than allowed from Tray 5 13 B2 A6 Paper stays at PS5 media longer than allowed from Tray 6 13 B2 AD Paper stays at PS5 media longer than allowed from Duplexer 13 B2 D1 Leading edge of paper fed from Tray 1 is stopped before PS5 13 B2 D2 Leading edge of paper fed from Tray 2 is stopped before PS5 13 B2 D3 Leading edge of paper fed from Tray 3 is stopped before PS5 after passing SR1 13 B2 D4 Leading edge of paper fed from Tray 4 is stopped before PS5 after passing SR1 13 B2 D5 Leading edge of paper fed from Tray 5 is stopped before PS5 after passing SR1 13 B2 D6 Leading edge of paper fed from Tray 6 is stopped before PS5 after passing SR1 13 B2 DD Duplex re feed paper is stopped between PS6 and PS5 13 B2 FF At power on door close or auto flushing paper stays at PS5 13 B4 FF At power on door close or auto flushing paper stays at PS7 PS8 Clear jams 243 DRAFT Table 47 Event codes for jams continued Jam event code 13 B9 Az NOTE z is the fuser mode see Fuser modes for jam event codes Z on page 244 Jammed paper location Paper stays at PS6 13 B9 Cz NOTE z is the fuser mode see Fuser modes for jam event codes Z on page 244 Paper is wrapping at fuser 13 B9 D1 Leading edge of paper is stopped between PS5 and PS6 fed from tray 1 13 B9 D2 Leading edge of pa
73. Solve problems ENWW DRAFT Recommended action 1 Load the correct paper 2 Verify the paper is positioned correctly 3 Close the tray and then verify that the control panel lists the correct size and type for the specified tray 4 f necessary use the control panel menus to reconfigure the size and type settings for the specified tray Sleep mode on Description The product is in sleep mode Pressing a control panel button receiving of a print job or an error condition clears this message Recommended action No action necessary Supplies in wrong positions Description Two or more print cartridge slots contain the wrong print cartridge From left to right the print cartridges should be installed in the following order o Yellow o gt Magenta o Cyan o Black Recommended action Install the correct cartridge in each slot Tray lt X gt empty Type Size ENWW Description The specified tray is empty and the current job does not need this tray to print o gt X 1 Tray 1 o gt X 2 Tray 2 Tools for troubleshooting 231 DRAFT o X 3 Tray 3 o X 4 Tray 4 o gt X 5 Tray 5 o X 6 Tray 6 Recommended action Refill the tray at a convenient time E NOTE This could be a false message If the tray is loaded without removing the shipping lock the product does not sense that the paper is loaded Remove the shipping lock and then load the tray Tray lt X gt open Description The speci
74. Supplies menu continued First level Second level Third level Fourth level Values Description Supply Messages Low Message On Select how the product displays the Off supply information Low Message Determines whether or not a low supply message is displayed on the control panel Level Gauge On LEVEL GAUGE Determines whether Off or not a supply level gauge appears on the control panel Reset Supplies New Fuser Kit No Use this menu to notify the product Yes that a new fuser kit has been installed New Transfer Kit No Use this menu to notify the product Yes that a new transfer kit has been installed Manage Trays menu In the following table asterisks indicate the factory default setting Table 39 Manage Trays menu First level Values Description Use Requested Tray Exclusively Use Requested Tray handles jobs that have specified a specific input tray Two First options are available Exclusively The product never selects a different tray when the user has indicated that a specific tray should be used even if that tray is empty First The product can pull from another tray if the specified tray is empty even though the user specifically indicated a tray for the job DRAFT Tools for troubleshooting 135 Table 39 Manage Trays menu continued First level Values Description Manually Feed Prompt Always Unless loaded This option controls whether a manual feed message sho
75. Tools for troubleshooting 161 Magenta print cartridge o 10 03 41 event code Yellow print cartridge Recommended action Remove the indicated print cartridge and then install the correct cartridge for this product X TIP See the parts chapter in the service manual for the correct cartridge part number 10 XX 70 Printing past very low Description The product indicates when a supply level is very low The actual remaining print cartridge life might vary You do not need to replace the print cartridge at this time unless print quality is no longer acceptable A CAUTION After an HP supply has reached the very low threshold the HP premium protection warranty ends 10 00 7010 00 70 event code Black print cartridge o 10 01 70 event code Cyan print cartridge o 10 02 70 event code Magenta print cartridge o 10 03 70 event code Yellow print cartridge Recommended action If print quality is no longer acceptable replace the indicated print cartridge See the parts chapter in the service manual for the correct cartridge part number gy TIP Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable 162 Solve problems ENWW DRAFT 10 YY 15 Install lt supply gt Description The indicated supply has been removed or installed incorrectly o 10 00 15 event code Black print cartridge 10 01 15 event code
76. Trays menu In the following table asterisks indicate the factory default setting Table 13 Manage Trays menu First level Values Use Requested Tray Exclusively First Manually Feed Prompt Always Unless loaded Size Type Prompt Display Do not display Use another tray Enabled Disabled Alternative Letterhead Mode Disabled Enabled Blank Pages Auto Yes Override A4 Letter Yes No ENWW Menu map 19 DRAFT Network Settings menu In the following table asterisks indicate the factory default setting Table 14 Network Settings menu First level Values 1 0 Timeout Range 5 300 sec Default 15 Embedded Jetdirect See the table that follows for details These menus have the same structure If an additional HP Jetdirect network card is installed in the EIO slot then both menus are available Table 15 Embedded Jetdirect First level Second level Third level Fourth level Fifth level Values Information Print Sec Report Yes TCP IP Enable On Off Host Name Use the arrow buttons to edit the host name NPIXXXXXX IPv4 Settings Config Method Bootp DHCP Auto IP Manual Default IP Auto IP Legacy DHCP Release Yes DHCP Renew Yes Primary DNS Range 0 255 Default XXX XXX XX XX Secondary DNS Range 0 255 Default 0 0 0 0 20 Solve problems ENWW DRAFT Table 15 Embedded Jetdirect continued First level Second level Third level Fourth level Fi
77. View an event log from the Administration menu 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting 3 Use the Down arrow button to select the View Event Log item and then press the OK button 238 Solve problems ENWW DRAFT Viewing the event log from the Service menu 1 2 Press the Home button Open the following menus e Device Maintenance e Service The PIN required for the Service menu is 11552010 Use the Down arrow button to select the View Event Log item and then press the OK button Clear an event log 1 2 ENWW Press the Home button Open the following menus e Device Maintenance e Service The PIN required for the Service menu is 11552010 Use the Down arrow button to select the Clear Event Log item and then press the OK button Tools for troubleshooting DRAFT 239 Clear jams Common causes of jams The product is jammed Cause The paper does not meet specifications A component is installed incorrectly Solution Use only paper that meets HP specifications See the product user guide Verify that the transfer belt and transfer roller are correctly You are using paper that has already passed through a installed Do not use paper that has been previously printed on or printer or copier copied An input tray is loaded incorrectly Remove any excess paper from the input tray Make sure that the stack is below
78. WW DRAFT Tools for troubleshooting 211 Checking paper path Description The product is checking for possible paper jams Recommended action No action is necessary Chosen personality not available To continue press OK Description A print job requested a product language personality that is not available for this product The job will not print and will be cleared from memory Recommended action Print the job by using a print driver for a different language or add the requested language to the product if possible To see a list of available personalities print a configuration page Cleaning do not grab paper Description The product is performing an automatic cleaning cycle Printing will continue after the cleaning is complete Recommended action No action is necessary Cleaning Description The product is performing an automatic cleaning cycle Printing will continue after the cleaning is complete Recommended action No action is necessary Clearing event log Description This message is displayed while the event log is cleared The product exits the menus when the event log has been cleared Recommended action No action is necessary 212 Solve problems ENWW DRAFT Clearing paper path Description The product is attempting to eject jammed paper Recommended action Check progress at the bottom of the display Close front door Description The front door of the product is ope
79. age Select from a list of languages that the product supports Show IP address Display Hide Sleep Mode Disabled Use sleep delay User sleep schedule Balance power savings Wait time Inactivity Timeout Range 10 300 seconds Default 60 Clearable Warnings On Job Continuable Events Auto continue 10 seconds Press OK to continue ENWW Menu map 17 DRAFT Manage Supplies menu In the following table asterisks indicate the factory default setting Table 12 Manage Supplies menu First level Second level Third level Fourth level Values Supplies Status Supply Settings Black Cartridge Very Low Settings Stop Prompt to continue Continue Low Threshold 1 100 Settings Color Cartridges Very Low Settings Stop Prompt to continue Continue Low Threshold Cyan Cartridge 1 100 Settings Magenta Cartridge Yellow Cartridge Fuser Very Low Settings Stop Transfer Kit Color Black Mix Low Threshold Settings Very Low Settings Low Threshold Settings Prompt to continue Continue 1 100 Stop Prompt to continue Continue 1 100 Auto Mostly Color Pages Mostly Black Pages Supply Messages Low Message On Off Level Gauge On Off 18 Solve problems DRAFT Table 12 Manage Supplies menu continued First level Second level Third level Fourth level Values Reset Supplies New Fuser Kit No Yes New Transfer Kit No Yes Manage
80. al 500 sheet feeders Engine cycles and event logs Total page counts and maintenance kit counts are important for ongoing product maintenance The configuration page lists only the three most recent errors To see a list of the 50 most recent errors print an event log from the Diagnostics menu Specific information DC controller Configuration page Look on the main configuration page under Device Information Firmware datecode Embedded Jetdirect firmware version External disk optional Embedded HP Jetdirect Look on the main configuration page under Device Information Look on the embedded Jetdirect page under HP Jetdirect Configuration Look on the main configuration page under Installed Personalities and Options Shows model and capacity Look on the main configuration page under Installed Personalities and Options Shows model and ID Total RAM Duplex unit Additional 500 sheet feeders Engine cycles Look on the main configuration page under Memory Look on the main configuration page under Paper Trays and Options Look on the main configuration page under Paper Trays and Options Look on the main configuration page under Device Information Eventlog information Event log information Look on the main configuration page under Event log Solve problems DRAFT ENWW Color band test ENWW Th
81. alues Description Manual Sensor Select from a list of Use this feature to Test the product sensors exercise individual parts independently to isolate noise leaking or other issues To start the test select a component The test runs the number of times specified by the Repeat option You might be prompted to remove parts from the product during the test Press the Stop button to abort the test Tray Bin Manual Select from a listof Use this feature to Sensor Test the product sensors exercise individual parts independently to isolate noise leaking or other issues To start the test select a component The test runs the number of times specified by the Repeat option You might be prompted to remove parts from the product during the test Press the Stop button to abort the test 150 Solve problems ENWW DRAFT Table 42 Troubleshooting menu continued First level Second level Third level Fourth level Values Description Component Test Select from a list of Use this feature to available exercise individual components parts independently to isolate noise leaking or other issues To start the test select a component The test runs the number of times specified by the Repeat option You might be prompted to remove parts from the product during the test Press the Stop button to abort the test Repeat Off The test will run the number of times On specified by the Repe
82. and printer languages 1 Press the Home button 2 Open the following menus e Administration e Reports e Configuration Status Pages 3 Press the Down arrow to highlight the Configuration Page item and then press the OK button 4 Press the Up arrow a to highlight the Print item and then press the OK button The message Submitted to Queue displays on the control panel until the product finishes printing the configuration page The product returns to the Ready state after printing the configuration page amp NOTE If the product is configured with EIO cards for example an HP Jetdirect Print Server or an optional hard disk drive additional pages will print that provide information about those devices ENWW Tools for troubleshooting DRAFT 97 98 Figure 51 Configuration page Product Nase Device Nane H Model Naber OC Controller Yersion Options Trays Ve Device Serial Mater C Formatter Number PNOOL Firmare Datecode 2010 Firmare Revision 10 Service 19 PS Wait Tine S520 Series t 05520 Series 1 106 t 300 seconcs 305 gine Cycles 238 Not weighted for billing Installed Personalities and Options a 20010402 POSTSCRIPT 20010402 POF 20050131 Internal Dist Hard Disk Serial Numer 5VB Model HP Secure Ha Capacity 114475 Ke Hard Disk Encryption Status Encrypted Dist EIO 1 Empty Exbedded HP JetDirect JOOI6E 15 5 176 177 Custom Co
83. annot be cleaned replace the roller Horizontal scratches are present on the photosensitive drum Replace the print cartridge of the color that matches the defect Scratches are present on the circumference of the ITB Replace the ITB Image in a particular color does not print in the correct color ur Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product Clean each contact of the color that produces the missing color If the problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts The print cartridge primary charging roller developing roller or photosensitive drum is defective The imaging high voltage power supply is defective no primary charging bias or developing bias output Replace the print cartridge of the color that matches the defect Replace the imaging high voltage power supply The laser scanner unit is defective Replace the laser scanner assembly 272 Solve problems DRAFT ENWW Problem Dropouts appear The toner is not fully fused to the paper Sample LP Cause The secondary transfer roller is deformed or has deteriorated Solution Replace the secondary transfer roller The primary charging roller developing roller or photosensitive drum is deformed or has deteriorated The fuser roller is deformed o
84. at option Print Stop Test Isolates print quality faults more accurately by stopping the product in mid print cycle which allows you to see where the image begins to degrade This causes a jam message that might need to be manually cleared A service representative should perform this test Retrieve Export to USB Stores product Diagnostic Data diagnostic data on a portable storage device This function is for the HP lab use to troubleshoot and diagnose system failures ENWW Tools for troubleshooting 151 DRAFT Table 42 Troubleshooting menu continued First level Second level Third level Fourth level Values Description Diagnostic Files Device Data File Choose the diagnostic data type Debug to be saved Information File This function is for the HP lab use to troubleshoot and diagnose system failures Include Crash Off Enable or disable Dumps saving product crash On data This function is for the HP lab use to troubleshoot and diagnose system failures Cleanup Debug Off Enable or disable Info saving product On debug data This function is for the HP lab use to troubleshoot and diagnose system failures General Debug This function is for Data the HP lab use to troubleshoot and diagnose system failures Device Maintenance menu Backup Restore menu A CAUTION Data backup and restoration is the responsibility of the customer administrator of the product Service pe
85. button to clear the error message and continue printing Remove and then reinstall the USB device 40 00 05 Embedded I O bad transmission To continue press OK Description The USB device has been removed Recommended action Press the OK button to clear the error message Data will be lost ENWW Tools for troubleshooting 177 DRAFT Install the USB device 41 02 00 Error Description A beam detected misprint error Recommended action Turn the product off and then on If the error persists replace the laser scanner assembly 41 03 YZ Unexpected size in tray lt X gt Description The product detected a different paper size than expected o Y 0 Size mismatch Detected media is longer or shorter than expected gt o Y A Size mismatch Detected media too long o Y B Size mismatch Detected media too short o Z l Source is Tray 1 0 LZ 2 Source is Tray 2 a Z 3 Source is Tray 3 o Z 4 Source is Tray 4 s LZ 5 Source is Tray 5 Z 6 Source is Tray 6 178 Solve problems ENWW DRAFT Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted Use the Manual tray bin sensor test to verify that the cassette media switch is correctly functioning If the error persists replace the lifter assembly 41 05 YZ Unexpected type in tray lt X gt ENWW Description The product detected a different paper type than expected o Y 0 expect
86. cess both sides if the second side is blank Letterhead and prepunched paper types are exceptions This can improve print speed Yes Disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side This option is available only for models that have automatic duplexing Override A4 Letter Yes Allows you to set the product to print an A4 job on letter size paper when no tray is No configured for A4 paper or to print on A4 size paper when no tray is configured for letter paper ENWW Tools for troubleshooting 137 DRAFT Network Settings menu In the following table asterisks indicate the factory default setting Table 40 Network Settings menu First level Values Description 1 O Timeout Range 5 300 sec Allows you to set the product I O Timeout in seconds The default is 15 seconds Default 15 Use this setting to adjust timeout for the best performance If data from other ports appears in the middle of your print job increase the timeout value Embedded Jetdirect See the table that follows for details These menus have the same structure If an additional HP Jetdirect network card is installed in the EIO slot then both menus are available Table 41 Embedded Jetdirect First level Second level Third level Fourth level Fifth level Values Description Information Print Sec Yes Yes Prints a page that Report contains the current security
87. ct Over time particles of toner and paper accumulate inside the product This can cause print quality problems during printing Cleaning the product eliminates or reduces these problems Clean the paper path and print cartridge areas every time that you change the print cartridge or whenever print quality problems occur As much as possible keep the product free from dust and debris To clean the product exterior use a soft water moistened cloth Clean the paper path NOTE If you are processing a cleaning page to clean the fuser repeat the process 1 to 6 times until the paper comes out clean Process a cleaning page 1 Press the Home button 2 Open the following menus e Device Maintenance e Calibration Cleaning 3 Press the Down arrow to highlight the Print Cleaning Page item and then press the OK button 4 The product prints a cleaning page and then returns to the main menu Discard the printed page Set up an auto cleaning page Use the procedure in this section to set up an automatic cleaning page 1 Press the Home button 2 Open the following menus e Device Maintenance e Calibration Cleaning 3 Press the Down arrow to highlight the Auto Cleaning item and then select the Enabled item Press the OK button 4 Press the Down arrow to highlight the Cleaning Interval item and then use the arrow buttons to select an interval Press the OK button X TIP HP recommends processing a cleanin
88. ct print server has two LEDs The yellow LED indicates network activity and the green LED indicates the link status A blinking yellow LED indicates network traffic If the green LED is off a link has failed For link failures check all the network cable connections In addition you can try to manually configure the link settings on the embedded print server by using the product control panel menus 1 Press the Home button 2 Press the Down arrow to highlight the Administration menu and then press the OK button 3 Press the Down arrow to highlight the Network Settings menu and then press the OK button 32 Solve problems ENWW DRAFT 4 Press the Down arrow to highlight the Embedded Jetdirect option and then press the OK button 5 Press the Down arrow to highlight the Link Speed menu and then press the OK button 6 Select the appropriate link speed and then press the OK button Heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly While the product is initializing after you turn it on the LED blinks on off on off pauses for a short duration then repeats the sequence This sequence continues after the product has finished the initialization sequence Engine diagnostics This section provides an overview of the engine diagnostics that are available in the HP Color LaserJet Enterprise CP5520 Printer Series product The product contains extensive internal diagnostics that hel
89. ction in the service manual 13 WX YZ Jam in Tray lt X gt Description ENWW o 13 B2 D2 event code Misfeed jam from Tray 2 This jam occurs when the paper does not reach the TOP sensor in designated amount of time from the start of paper pick up at printing from Tray 2 and duplex printing 13 A3 D3 event code Misfeed jam from Tray 3 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup 13 A4 D4 event code Misfeed from Tray 4 This jam occurs when the paper does not reach the Tray 3 feed sensor SR1 in designated amount of time after the Tray 4 feed sensor SR1 sensed the leading edge 13 A5 D5 event code Misfeed from Tray 5 This jam occurs when the paper does not reach the Tray 3 feed sensor SR1 in designated amount of time after the Tray 4 feed sensor SR1 sensed the leading edge 13 A6 D6 event code Misfeed jam from Tray 6 This jam occurs when the paper does not reach the feed sensor of each tray in designated amount of time after the start of paper pickup Tools for troubleshooting 171 DRAFT Recommended action Clear the jam See the clear jams section in the service manual 20 00 00 Insufficient memory To continue press OK Description The product has experienced a memory error You might have tried to transfer too many fonts or macros Recommended action Press the OK button to print the transferred da
90. d You might be able to visually and audibly determine if the motors turn on and off If the fans and motors are operating correctly the next troubleshooting step is to isolate print engine formatter and control panel problems Perform an engine test see Engine test button on page 35 If the formatter is damaged it might interfere with the engine test If the engine test page does not print try removing the formatter and then performing the engine test again If the engine test is then successful the problem is almost certainly with the formatter the control panel or the cable that connects them If the control panel is blank when you turn on the product check the following items 1 Make sure that the product is plugged directly into an active electrical outlet not a power strip that delivers the correct voltage Make sure that the power switch is in the on position Make sure that the fans run briefly which indicates that the power supply is operational Make sure that the control panel display wire harness is connected uo A Q N Make sure that the formatter is seated and operating correctly Turn off the product and remove the formatter Reinstall the formatter and then verify that the heartbeat LED is flashing 6 Remove any HP Jetdirect or other EIO cards and then try to turn the product on again NOTE If the control panel display is blank but the cooling fans run after the product power is turned on try
91. d correctly for type Transparencies or glossy paper might not meet supported paper specifications Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver Use the product control panel to configure the tray to the paper type loaded Use only paper that meets the HP paper specifications for this product High humidity environments may cause glossy paper not fo feed or to feed too many sheets Avoid printing glossy paper in high humidity conditions When printing glossy paper removing the paper from the wrapper and letting it rest for a few hours can improve feeding into the product However letting paper rest in humid environments may also cause blisters Solve paper handling problems 263 DRAFT Envelopes jam or will not feed in the product Cause Envelopes are loaded in an unsupported tray Only Tray 1 can feed envelopes Envelopes jam or will not feed in the product Solution Load envelopes into Tray 1 Envelopes are curled or damaged Try using different envelopes Store envelopes in a controlled environment Envelopes are sealing because the moisture content is too high Try using different envelopes Store envelopes in a controlled environment Envelope orientation is incorrect This product does not support the envelopes being used Verify that the envelope is loaded correctly Refer to the HP LaserJet Pri
92. ds for packet transmission and response The default is O RTT Average Ping In Progress Default 0000 No Shows the average round trip time RTT from O to 4096 milliseconds for packet transmission and response The default is O Shows whether a ping test is in progress Yes indicates a test in progress and No indicates that a test completed or was not run 146 Solve problems DRAFT Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description Refresh Yes When viewing the ping test results this item updates the No ping test data with current results Select Yes to update the data or No to maintain the existing data However a refresh automatically occurs when the menu times out or you manually return to the main menu Link Speed Auto The link speed and communication mode of the 10T Half print server must match the network The available settings 10T Full depend on the product and 100TX Half installed print server Select one of the following link 100TX Full configuration settings 100TX Auto If you change the link setting 1000TX Full network communications with the print server and network product might be lost Auto The print server uses auto negotiation to configure itself with the highest link speed and communication mode allowed If auto negotiation fails either 1OOTX Half or 10T Half is set depend
93. duct stops until you replace the cartridge Prompt to continue The product stops until you clear the prompt message After the prompt message is cleared there will not be another message indicating that the supply needs to be replaced Continue The product provides an alert message but it continues printing There will not be another message indicating that the supply needs to be replaced Low Threshold 1 100 Set the percentage at Settings which the product notifies you when the supply is very low 132 Solve problems ENWW DRAFT Table 38 Manage Supplies menu continued First level Second level Third level Fourth level Values Description Color Cartridges Very Low Settings Stop Prompt to continue Continue Select what the product should do when the print cartridge is very near the end of its estimated life Stop The product stops until you replace the cartridge Prompt to continue The product stops until you clear the prompt message Continue The product provides an alert message but it continues printing Low Threshold Cyan Cartridge Settings Magenta Cartridge Yellow Cartridge 1 100 Set the percentage at which the product notifies you when the supply is very low Fuser Very Low Settings Stop Prompt to continue Continue Stop The product stops until you replace the fuser kit Prompt to continue The product stops unt
94. duct sensors and switches Each sensor is represented by a letter and number on the control panel display 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting e Diagnostic Tests 3 Press the Down arrow to highlight the Manual Sensor Test item and then press the OK button To exit this diagnostic press the Stop button and then select EXIT TROUBLESHOOTING Menus cannot be opened during this test so the OK button serves the same function as the Stop button Table 20 Manual sensor diagnostic tests Sensor or switch name Sensor or switch number Front door opening closing switch PS14 Right door opening closing sensor PS15 A TOP top of page sensor PS5 Fuser loop 1 sensor PS7 Fuser loop 2 sensor PS8 Fuser pressure release sensor PS9 Fuser output sensor PS6 Developer alienation sensor PS11 ITB alienation sensor SW5 ENWW Tools for troubleshooting 37 DRAFT Front door opening closing switch PS14 NOTE This switch is also activated by the right door See Right door opening closing sensor PS 15 on page 39 During this test the right door must remain closed 1 Open the front door assembly to disengage the front door opening closing switch 2 Close the frontdoor assembly and then check the control panel on the product for sensor response X TIP You can leave the front door open and use a folded piece of paper to activate the swi
95. e OK button to print the pages The product returns to the Ready state after printing the print quality troubleshooting pages Follow the instructions on the pages that print out Figure 47 Print quality troubleshooting procedure hp color LaserJet CP 5520 Printers O Print Quality Troubleshooting Procedure A MT OT E A ENWW Tools for troubleshooting 91 DRAFT 92 Figure 48 Yellow print quality troubleshooting page r PEEREEEEES rh EEE at Ps a a ee CRERELEES s z ERTA REA nA ET eee Sie rere HEL ge fiitttiize PZTTT TL ig tz ZiT Tse E tT Yellow cannot be easily seen unless combined with cyan so half of each page is yellow and the other half is an amplified version of yellow problems green half Compare the yellow on page one with the corresponding green on page two for defects You can also check the cyan page for defects Solve problems DRAFT ENWW Figure 50 Black print quality troubleshooting page RN SWE ECON UTOC UOTE TUN TUTE Lv sped Se ee ee od FEEEREEGEEES Ziciztiiizi z ee SS He oe TG 8G ae Zizgicsciizz E t 1 Grids The grids are in inches and millimeters They are label with letters and numbers so that defects can be described by position and by distance between repeats 2 Color plane registration CPR bars After printing the box with no
96. e color band test page shows bands of colors that can indicate whether or not the product is producing colors correctly 1 2 Press the Home button Open the following menus e Administration e Troubleshooting e Print Quality Pages Press the Down arrow to highlight the Color Band Test item and then press the OK button Press the Down arrow to highlight the Print Test Page item and then press the OK button DRAFT Tools for troubleshooting 101 Print quality troubleshooting tools Repetitive image defect ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems Place the ruler next to the first occurrence of the defect on the page Find the distance between identical defects and use the figure below to identify the component that is causing the defect NOTE When printing this defect ruler verity that any scaling options in the printer driver are disabled Omm _ 35 mm p gt 42 mm ______ gt 50 mm p 60 mm _ ___ gt 76 mm _____ 80 mm 79 mm 94 mn _____ gt Distance between defects Product components that cause the defect 35 mm Print cartridge primary charging roller 42 mm Print cartridge developer roller 50 mm Print engine primary transfer roller 60 mm Print engine secondary transfer roller 76 mm Fuser fuser fi
97. e connector The paper feeder pickup solenoid is defective Run the solenoid drive test in the component test see Component fests on page 61 to verify that the paper feeder pickup solenoid is functioning properly If it is not replace the paper pickup assembly of the specific tray Poor contact of paper feeder pickup motor drive connector The paper feeder pickup motor is defective Run the pickup motor drive test in the component test see Component tests on page 61 to verify that the paper feeder pickup motor is functioning properly If it is not replace the pickup assembly of the specific tray Multiple feed of media If the tray 3 pickup roller separation roller or feed roller is worn or deformed replace any defective parts The paper feeder media feed sensor lever is set incorrectly or damaged Solve problems Check the sensor lever to make sure it is set correctly If it is damaged replace the paper feeder assembly DRAFT Table 60 Causes and solutions for pickup delay and pickup stationary jams continued Cause Solution The spring of the paper feeder media feed Check the spring and place it in correct position sensor lever is unhooked Poor contact of the paper feeder media feed Reconnect the connector J406 on the connector PCA and connector J22 of sensor connector the paper feeder media feed sensor A tray feed sensor is defective Run the manual sensor test to verify that the
98. each font and lists the numbers Default 0 on the PCL font list The default is 0 Font Pitch Range 0 44 99 99 Default 10 Selects the font pitch This item might not appear depending on the font selected The default is 10 00 Font Point Size Range 4 00 999 75 Default 12 00 Selects the font point size The default is 12 00 Symbol Set Select from a list of symbol sets Selects any one of several available symbol sets at the product control panel A symbol set is a unique grouping of all the characters in a font Append CR to LF No Select Yes to append a carriage return to each line feed that is encountered in backward compatible PCL jobs pure text no job control Some environments indicate a new line by only the line feed control code Use this option to append the required carriage return to each line feed 128 Solve problems DRAFT Table 35 Print Settings menu continued First level Second level Values Description Suppress Blank Pages No When generating your own PCL extra form feeds are included Yes that would cause a blank page to be printed Select Yes for form feeds to be ignored if the page is blank Media Source Mapping Standard The Media Source Mapping command selects an input tray Classic by a number that maps fo the various available trays and feeders The Standard numbering is based on newer HP LaserJet printers with updated change
99. ears whenever a tray is closed Use another tray Enabled Disabled Use this feature fo turn on or off the control panel prompt fo select another tray when the specified tray is empty Alternative Letterhead Mode Disabled Enabled Use this feature so that you can load letterhead or preprinted paper into the tray the same way for all print jobs whether you are printing to one side of the sheet or to both sides of the sheet Blank Pages Override A4 Letter Auto Yes No DRAFT Use this feature to control how the product handles two sided jobs duplexing Auto This option enables Smart Duplexing which instructs the product not to process blank pages Yes This option disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side Use this feature to print on letter size paper when an A4 job is sent but no A4 size paper is loaded in the product or to print on A4 paper when a letter size job is sent but no letter size paper is loaded Tools for troubleshooting 111 Table 31 Trays menu continued First level Tray 1 Size Second level Values Select from a provided list Description Allows you to configure the paper size for Tray 1 The default is Any Size See the product user guide for a complete list of available sizes Tray 1 Type Select from a provided list Allows you to configure the pap
100. ed Recommended action Execute the Clean Disk procedure from the Preboot menu and then resend the RFU 99 09 66 No disk data installed Description A disk drive is not installed in the product Recommended action Install a compatible hard disk drive 99 09 67 Disk is not bootable please download firmware Description The product has a non secure disk solid state disk installed as the boot disk and it has been replaced with a new service part A new firmware image needs to be downloaded to the device 206 Solve problems ENWW DRAFT Recommended action 1 Press any key to continue to the main Preboot menu 2 Press the Help button to see the help text for the error 3 Select the Administrator menu NOTE If there is a password assigned to the Administrator a prompt to enter the password displays 4 Select the Download item 5 The user can now download a new firmware bundle to the product 99 XX YY Description Firmware installation error Recommended action Reload the firmware lt Binname gt Full Remove all paper from bin Description The specified output bin is full Recommended action Empty the bin to continue printing lt Supply gt almost full Description Toner Collection bottle is almost full o 10 31 60 event code Toner collection unit Recommended action Replace the toner collection unit lt Supply gt low OR Supplies low Description The product indicates when a supply lev
101. ed type Unknown o Y 1 expected type Normal media o Y 3 expected type LBP OHT o Y A expected type Glossy media o Y 5 expected type Gloss film o Y 6 expected type Non assured OHT o Y 7 expected type Heavy media oY 8 expected type Light media o Y 9 expected type Rough media o Y A expected type Extra heavy glossy media glossy media 3 o Y B expected type Heavy glossy media glossy media 2 Tools for troubleshooting DRAFT 179 180 Y C expected type Heavy media 3 Y D expected type Heavy media 2 Z detected type Normal media Z 3 detected type LBP OHT Z 4 detected type Glossy media Z 5 detected type Gloss film Z 6 detected type Non assured OHT Z 7 detected type Heavy media Z 8 detected type Light media Z 9 detected type Rough media Z A detected type Extra heavy glossy media glossy media 3 Z B detected type Heavy glossy media glossy media 2 Z C detected type Heavy media 3 Z D detected type Heavy media 2 Recommended action Solve problems Load the tray with the size and type of paper indicated or use another tray if available DRAFT ENWW If this message appears and the tray is loaded with the correct paper type check the print driver settings to make sure they match the tray type settings Clean the Media Sensor If the error persists replace the paper pickup assembly 41 07 YZ E
102. eed sensor 242 Solve problems ENWW DRAFT ENWW Table 47 Event codes for jams Jam event code Jammed paper location 13 A3 D3 Leading edge of paper fed from Tray 3 is stopped before SR1 13 A3 D4 Leading edge of paper fed from Tray 4 is stopped before SR1 after passing Tray 4 SR1 13 A3 D5 Leading edge of paper fed from Tray 5 is stopped before SR1 after passing Tray 4 SR1 13 A3 D6 Leading edge of paper fed from Tray 6 is stopped before SR1 after passing Tray 4 SR1 13 A3 FF At auto flushing Paper stays at SR1 13 A4 D4 Leading edge of paper fed from Tray 4 is stopped before Tray 4 SR1 13 A4 D5 Leading edge of paper fed from Tray 5 is stopped before Tray 4 SR1 after passing SR81 13 A4 D6 Leading edge of paper fed from Tray 6 is stopped before Tray 4 SR1 after passing SR81 13 A4 FF At auto flushing Paper stays at Tray 4 SR1 13 A5 D5 Leading edge of paper fed from Tray 5 is stopped before SR81 13 A5 D6 Leading edge of paper fed from Tray 6 is stopped before SR81 after passing SR91 13 A5 FF At auto flushing paper stays at SR81 13 A6 D6 Leading edge of paper fed from Tray 6 is stopped before SR91 13 A6 FF At auto flushing Paper stays at SR91 13 B2 A1 Paper stays at PS5 media longer than allowed from Tray 1 13 B2 A2 Paper stays at PS5 media longer than allowed from Tray 2 13 B2 A3 Paper stays at PS5 media longer than allowed from Tray 3 13 B2 A4
103. el Values Description Configuration Status Pages Print Select a report and then select Print to print the report 112 Solve problems DRAFT Table 32 Reports menu continued First level Second level Administration Menu Map Configuration Page Values Description Prints the control panel menu map which shows the layout of the control panel menu items Shows the printer settings and installed accessories Supplies Status Page Usage Page Shows the approximate remaining life for the supplies reports statistics on total number of pages and jobs processed serial number page counts and maintenance information Prints a count of impressions letter A4 equivalents that have passed through the product lists whether they were monochrome or color and reports the count Paper Path Page Prints a count of all paper sizes that have passed through the product by paper size lists whether they were simplex duplex blank page source destination paper type and print mode usage File Directory Page Shows the file name and folder name for files that are stored in the product memory Current Settings Page Color Usage Job Log Shows the products current settings Shows information about the number of color and black amp white pages that each user has printed It also indicates from which software program each of the jobs was printed Other Pages Print This menu co
104. el or more than one supply is low Actual print cartridge life might vary You do not need to replace the print cartridge at this time unless print quality is no longer acceptable ENWW Tools for troubleshooting 207 DRAFT When multiple supplies are low more than one event code is recorded o 10 00 60 event code Black print cartridge o 10 01 60 event code Cyan print cartridge o 10 02 60 event code Magenta print cartridge o 10 03 60 event code Yellow print cartridge o 10 23 60 event code Fuser Kit o 10 22 60 event code Transfer kit Recommended action If print quality is no longer acceptable replace the supply HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable NOTE When an HP supply has reached its approximated end of life the HP Premium Protection Warranty ends lt Supply gt very low OR Supplies very low Description The product indicates when a supply level or more than one supply is very low Actual print cartridge life might vary You do not need to replace the print cartridge at this time unless print quality is no longer acceptable When multiple supplies are low more than one event code is recorded o 10 00 70 event code Black print cartridge o 10 01 70 event code Cyan print cartridge o 10 02 70 event code Magenta print cartridge 208 Solve problems ENWW DRAFT o 10 03 70 event code Yellow print cartr
105. er type for Tray 1 The default is Any Type See the product user guide for a complete list of available types Tray 2 Size Select from a provided list Use this feature to specify the size of paper loaded in the tray Tray 2 Type Select from a provided list Use this feature to specify the type of paper loaded in the tray Tray 3 Size Select from a provided list Use this feature to specify the size of paper loaded in the tray Tray 3 Type Select from a provided list Use this feature to specify the type of paper loaded in the tray Tray 4 Size Select from a provided list Use this feature to specify the size of paper loaded in the tray Tray 4 Type Select from a provided list Use this feature to specify the type of paper loaded in the tray Tray 5 Size Select from a provided list Use this feature to specify the size of paper loaded in the tray Tray 5 Type Select from a provided list Use this feature to specify the type of paper loaded in the tray Tray 6 Size Select from a provided list Use this feature to specify the size of paper loaded in the tray Tray 6 Type Select from a provided list Use this feature to specify the type of paper loaded in the tray Administration menu Reports menu amp NOTE After selecting items from this menu select Print to print the report Table 32 Reports menu First level Second lev
106. erJet CP5525n HP Color LaserJet CP5525dn or HP Color LaserJet CP5525xh item depending on the product model installed 2 Solve problems ENWW DRAFT 8 Verify that you have installed the HP Color LaserJet Enterprise CP5520 Printer Series printer driver Check the program to make sure that you are using the HP Color LaserJet Enterprise CP5520 Printer Series printer driver 9 Print a short document from a different program that has worked in the past If this solution works the problem is with the program that you are using If this solution does not work the document does not print complete these steps a Try printing the job from another computer that has the product software installed b If you connected the product to the network connect the product directly to a computer with a USB cable Redirect the product to the correct port or reinstall the software and select the new connection type that you are using Menu map Print the menu maps 1 At the control panel press the Home button 2 Open the following menus e Administration e Reports e Configuration Status Pages 3 Use the Down arrow button to highlight the Administration Menu Map item and then press the OK button to select it 4 se the Up arrow button a to highlight the Print item and then press the OK button 5 Press the Home button or Back button to exit the menus Current settings pages Printing the current settings pages provides a map of the user confi
107. ermines Light how edges are rendered Edge control has two components adaptive halftoning and trapping Adaptive halftoning increases edge sharpness Trapping reduces the effect of color plane misregistration by overlapping the edges of adjacent objects slightly Normal Maximum Off turns off both trapping and adaptive halftoning Light sets trapping at a minimal level and adaptive halftoning is on Normal is the default trapping setting Trapping is at a medium level and adaptive halftoning is on Maximum is the most aggressive trapping setting Adaptive halftoning is on Jam Recovery Auto Sets whether the product will attempt Off to reprint pages after a jam If you select Auto the product reprints pages if enough memory is available for full speed two sided printing On 124 Solve problems ENWW DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Manage Stored Quick Copy Job 1 300 Allows you to specify Jobs Storage Limit the number of Quick Default 32 Copy jobs that can be stored on the product The default value is 32 The maximum allowed value is 300 Quick Copy Job Off Allows you to set the Held Timeout amount of time that 1 hour Quick Copy jobs are kept before being 4 Hours automatically deleted 1 Day from the queue This menu item only 1 Week appears when a hard disk is installed
108. es To download the most recent firmware upgrade for the product go to www hp com support clicp5525 or www hp com go clicp5525 firmware Determine the installed revision of firmware Print a configuration page to determine the installed revision of firmware See Configuration page on page 97 On the configuration page look in the section marked Device Information for the firmware datecode and firmware revision Firmware datecode and firmware revision examples e 20100831 firmware datecode e 103067_104746 firmware revision Perform a firmware upgrade The firmware bundle is a xxxxxxx bdl file This file requires an interactive upgrade method You cannot upgrade the printer using the traditional FTP LPR or Port 9100 methods of upgrading Use one of the following methods to upgrade the firmware for this product Embedded Web Server 1 Open an browser window 2 Enter the product IP address in the URL line 3 Select the Firmware upgrade link from within the Troubleshooting tab NOTE If you get a warning screen follow the instructions for setting an administrator password from the Security tab 4 Browse to the location that the firmware upgrade file was downloaded to and then select the firmware file Select the Install button to perform the upgrade NOTE Do not close the browser window until the Embedded Web Server EWS displays the confirmation page 5 Select Restart Now from the EWS confirmation
109. es are touching the paper Solution Use a driver for this product Solve paper handling problems 261 DRAFT Product pulls from incorrect tray Cause The specified tray is empty The paper size is not configured correctly for the input tray The guides in the tray are not against the paper Paper does not feed automatically Paper does not feed automatically Cause Manual feed is selected in the software program Solution Load paper in the specified tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured Verify that the guides are touching the paper Solution Load Tray 1 with paper or if the paper is loaded press the checkmark button att The correct size paper is not loaded The input tray is empty Load the correct size paper Load paper into the input tray Paper from a previous jam has not been completely removed Open the product and remove any paper in the paper path The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Verify that the rear and width paper guides are touching the paper The manual feed prompt is set to ALWAYS The product always prompts for manual feed even if the tray is loaded The USE REQUESTED TRAY setti
110. esend the print job If the error persists execute the Partial Clean item in the Preboot menu 47 01 XX Description Image transformer internal error Recommended action Turn the product off and then on again Resend the print job If the error persists execute the Partial Clean item in the Preboot menu 47 02 XX Description Job parser internal error Recommended action Turn the product off and then on again Resend the print job If the error persists execute the Partial Clean item in the Preboot menu 47 03 XX Description Print job internal error Recommended action Turn the product off and then on again Resend the print job If the error persists execute the Partial Clean item in the Preboot menu 47 04 XX Description Print spooler 9100 internal error ENWW Tools for troubleshooting 183 DRAFT Recommended action Turn the product off and then on again Resend the print job If the error persists execute the Partial Clean item in the Preboot menu 47 05 00 Description Print spooler framework internal error Recommended action Turn the product off and then on again Resend the print job If the error persists execute the Partial Clean item in the Preboot menu 47 06 XX Description Print App internal error Recommended action Turn the product off and then on again Resend the print job If the error persists execute the Partial Clean item in the Preboot menu 47 WX YZ Printer calibration error To
111. est An internal loopback test will send and receive packets only on the internal network hardware There are no external transmissions on your network Select Yes to choose this test or No to not choose it HTTP Test Yes This test checks operation of HTTP by retrieving predefined No pages from the product and tests the embedded Web server Select Yes to choose this test or No to not choose it ENWW Tools for troubleshooting 143 DRAFT Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description SNMP Test Yes No This test checks operation of SNMP communications by accessing predefined SNMP objects on the product Select Yes to choose this test or No to not choose it Data Path Test No This test helps to identify data path and corruption problems on an HP postscript level 3 emulation product It sends a predefined PS file to the product However the test is paperless the file will not print Select Yes to choose this test or No to not choose it Select All Tests No Use this item to select all available embedded tests Select Yes to choose alll tests Select No to select individual tests Execution Time Range 1 60 hours Default 1 Use this item to specify the length of time in hours that an embedded test will be run You can select a value from 1 to 60 hours If you select zer
112. event code Yellow print cartridge 10 23 70 event code Fuser Kit 10 31 70 event code Toner collection unit 10 22 70 event code Transfer kit Recommended action Press the OK button to find out which supplies need to be replaced Or configure the product to continue printing by using the Manage Supplies menu Restore Factory Settings ENWW Description The product is restoring factory settings DRAFT Tools for troubleshooting 229 Recommended action No action necessary Restricted from printing in color Description This message displays when color printing is disabled for the product or when it is disabled for a particular user or print job Recommended action To enable color printing for the product change the Restrict Color Use setting in the Manage Supplies menu Rotating lt color gt motor Description A component test is in progress the component selected is the indicated lt color gt cartridge motor lt color gt o Black Cyan o gt Magenta o Yellow Recommended action Press the Stop button when ready to stop this test To exit press v Rotating motor Description The product is executing a component test and the component selected is a motor Recommended action Press the Stop button when ready to stop this test To exit press v Size mismatch in Tray lt X gt Description The paper in the listed tray does not match the size specified for that tray 230
113. extra color in each area on each page shows how far off the CPR of that color is Each page has two process direction areas and three scan direction areas that are labeled x and y and 1 11 The page should be fed by the long edge Each square from the center equals 42 microns 3 Color ramp patches Used to detect offset for the OPC or developer in the image drum or offset in the fuser amp NOTE To get further assistance in print quality troubleshooting go to www hp com support licp5520series and select PQ Troubleshooting Tools ENWW Tools for troubleshooting 93 DRAFT Diagnostics page Use the diagnostics page to evaluate problems with color plane registration EP parameters and print quality 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting e Print Quality Pages 3 Press the Down arrow to highlight the Diagnostics Page item and then press the OK button to print the page Diagnostics Page HP Color LaserJet CP5520 Series Page 1 Calibration Information Ocw toto Ettn PM English United States 1 Calibration information 2 Parameters 3 Color density 94 Solve problems DRAFT ENWW ENWW Color plane registration Primary colors Secondary colors Temperature values 21A Humidity values 2 1B DRAFT Tools for troubleshooting 95 Clean the paper path Process a cleani
114. f a vent or window where cool air may interfere with the ability of the fuser to heat up 2 Check the product power source Make sure the power source meets product requirements Make sure this is the only device using the circuit 3 Replace the fuser 4 Check the connector J704 between the fuser and the printer If it is damaged replace the fuser drive assembly or fuser 5 If this product has been previously serviced check the connector J131 on the DC controller PCA and the connectors J109 and J110 on the power line between the low voltage power supply assembly and the fuser W B High fuser temperature 3 1 Remove and then reseat the fuser 2 Check the paper type setting using the product menus and in the printer driver Making sure that they match and are correct for the type of media being used 3 Replace the fuser 4 Check the connector J704 between the fuser and the printer If it is damaged replace the fuser drive assembly or fuser 5 If this product has been previously serviced check the connector J131 on the DC controller PCA 188 Solve problems ENWW DRAFT 51 00 YY Error Description Laser scanner error o YY 20 Black laser scanner error YY 2 Cyan laser scanner error YY 22 Magenta laser scanner error o YY 23 Yellow laser scanner error Recommended action Turn the product off and then on If the error persists replace the laser scanner assembly 52 XX 00 Error To continue turn
115. fications for this product Use only paper that meets HP paper specifications for this product Trays are not properly adjusted Make sure that the paper guides match the size of paper being used Tray 2 feeds multiple sheets Product feeds incorrect page size Product feeds incorrect page size Cause The correct size paper is not loaded in the tray Make sure Tray 2 is not overfilled Open the tray and verify that the paper stack is below the maximum stack height mark Remove paper from Tray 2 to avoid jams Solution Load the correct size paper in the tray The correct size paper is not selected in the software program or printer driver The correct size paper for the tray is not selected in the product control panel The paper size is not configured correctly for the tray Confirm that the settings in the software program and printer driver are correct because the software program settings override the printer driver and control panel settings and the printer driver settings override the control panel settings From the control panel select the correct size paper for the tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Product pulls from incorrect tray Product pulls from incorrect tray Cause You are using a driver for a different product Verify that the paper guid
116. fied tray is open or not closed completely o X 2 Tray 2 gt o X 3 Tray 3 o X 4 Tray 4 o X 5 Tray 5 gt X 6 Tray 6 Recommended action Close the tray NOTE If this message appears after lifter drive assembly was removed or replaced make sure that the connector on the assembly is correctly connected and fully seated 232 Solve problems ENWW DRAFT If the error persists use the Media size switches SW2 3 SW82 83 SW92 93 test in the Tray Bin manual sensor test to test the switches If they do not respond replace associated the lifter drive assembly Tray lt X gt overfilled Description The tray is filled above the stack height mark gt X 2 Tray 2 o X 3 Tray 3 o gt X 4 Tray 4 o gt X 5 Tray 5 o X 6 Tray 6 Recommended action Remove enough paper so that the paper stack does not exceed the limit for the tray NOTE If this message appears after lifter drive assembly was removed or replaced make sure that the connector on the assembly is correctly connected and fully seated Troubleshooting Description The product is in the Troubleshooting process Recommended action Press the Stop button To exit press v Type mismatch Tray lt X gt Description The specified tray contains a paper type that does not match the configured type ENWW Tools for troubleshooting 233 DRAFT Recommended action The specified tray will not be used until this condition is addressed Printin
117. from your computer For example ping 192 168 45 39 Verify that the ping displays round trip times which indicates that it is working If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network Incorrect link and duplex settings Hewlett Packard recommends leaving this setting in automatic mode the default setting See the user guide Incorrect IP address for the product on the computer New software programs have caused Use the correct IP address The IP address is listed on the configuration page If the IP address is correct delete the product and then add it again Verify that any new software programs are correctly installed and that they use the compatibility problems correct printer driver Your computer or workstation is set up incorrectly Check the network drivers printer drivers and the network redirection Verify that the operating system is configured correctly The protocol is disabled or other network settings are incorrect Review the configuration page to check the status of the protocol Enable it if necessary Reconfigure the network settings if necessary See the user guide 278 Solve problems ENWW DRAFT Service mode functions Service menu The Service menu is PIN protected for added security Only authorized service people have access to the Serv
118. fth level Values IPv 6 Settings Enable On Off Address Manual Settings Enable On Off Address Select from a provided list DHCPV6 Policy Primary DNS Secondary DNS Proxy Server Router Specified Router Unavailable Always Select from a provided list Select from a provided list Select from a provided list Proxy Port Default 00080 Idle Timeout Default 0270 Security Secure Web HTTPS Required HTTPS Optional IPSEC Keep Disable 802 1x Reset Keep Reset Security Diagnostics Embedded Test LAN HW Test Yes No Yes No HTTP Test Yes No SNMP Test Yes No DRAFT Menu map 21 Table 15 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Data Path Test Yes No Select All Tests Yes No Execution Time Range 1 60 hours Default 1 Execute Yes No Ping Test Dest Type IPv4 IPv6 Dest IPv4 Range 0 255 Default 127 0 0 1 Dest IPv6 Select from a provided list Default 1 Packet Size Default 64 Timeout Default 001 Count Default 004 Print Results Yes No Execute Yes No Ping Results Packets Sent Default 00000 Packets Received Default 00000 Percent Lost Default 000 RTT Min Default 0000 RTT Max Default 0000 RTT Average Default 0000 Ping In Progress Yes No 22 Solve problems ENWW
119. g Recommended action No action is necessary EIO lt X gt disk not functional Description The EIO disk in slot lt X gt is not correctly functioning o X Slot 1 o gt X 2 Slot 2 Recommended action Turn the product off and then on If the error persists turn the product off and then remove and reinstall the disk EIO lt X gt disk spinning up ENWW Description EIO disk device in slot lt X gt is spinning up its platter Jobs that require disk access must wait o X Slot 1 o X 2 Slot 2 Recommended action No action is necessary Tools for troubleshooting 215 DRAFT Event log is empty Description No product events are in the log Recommended action No action is necessary Expected drive missing Description The product cannot find the encrypted hard drive Recommended action Install the encrypted hard drive HP Secure Hard Drive disabled Description The drive has been encrypted for another product Recommended action Remove the drive or use the Embedded Web Server for more information Incompatible lt supply gt Description The indicated supply lt supply gt is not compatible with this product o 10 00 35 event code Black print cartridge o 10 01 35 event code Cyan print cartridge o 10 02 35 event code Magenta print cartridge o 10 03 35 event code Yellow print cartridge o Fuser kite 10 23 35 event code 216 Solve problems ENWW DRAFT Recommended acti
120. g can continue from other trays 1 Load the correct paper in the specified tray 2 At the control panel verify the type configuration Unsupported drive installed To continue press OK Description A non supported hard drive has been installed The drive is unusable by this product Recommended action 1 Turn the product off 2 Remove the hard drive 3 Turn the product on Unsupported supply in use OR Unsupported supply installed To continue press OK Description A non supported supply has been installed OR One of the print cartridges is for a different HP product o XX 00 Black print cartridge o XX 01 Cyan print cartridge oe XX 02 Magenta print cartridge o XX 03 Yellow print cartridge Recommended action Install the correct supplies for this product See the parts chapter in the service manual for supply part numbers 234 Solve problems ENWW DRAFT Unsupported tray configuration Description The product has too many optional trays installed Recommended action Turn the product off remove the unsupported trays and then turn the product on Unsupported USB accessory detected Remove USB accessory Description A non supported USB accessory has been installed Recommended action Turn the product off remove the USB accessory and then turn the product on USB accessory needs too much power Remove USB and turn off then on Description A USB accessory is drawing too much electrical current Printi
121. g edge 13 A4 D5 event code Late to path jam from Tray 5 This jam occurs when the paper does not reach the Tray 4 feed sensor SR1 in designated amount of time after the Tray 5 feed sensor SR81 sensed the leading edge 13 A5 A5 event code Stopped at tray path jam from Tray 5 13 A3 D6 event code Late to path jam from Tray 6 This jam occurs when the paper does not reach the Tray 3 feed sensor SR1 in designated amount of time after the Tray 6 feed sensor SR91 sensed the leading edge 13 A5 D6 event code Late to path jam from Tray 6 This jam occurs when the paper does not reach the Tray 5 feed sensor SR81 in designated amount of time after the Tray 6 feed sensor SR91 sensed the leading edge Recommended action Clear the jam See the clear jams section in the service manual ENWW Tools for troubleshooting 169 DRAFT 13 WX YZ Jam in middle right door Description 13 A3 D4 event code Late to path jam from Tray 4 This jam occurs when the paper does not reach the Tray 3 feed sensor SR1 in designated amount of time after the Tray 4 feed sensor SR1 sensed the leading edge Recommended action Clear the jam See the clear jams section in the service manual 13 WX YZ Jam in right door Description o 13 B2 AZ event code Stopped at registration jam This jam occurs when the media is longer than the longest Universal size 470 mm 18 50 in by 40 mm 1 57 in or more and printing from Tray 1
122. g page after every 5000 printed pages 5 Press the Down arrow to highlight the Auto Cleaning Size item and then use the arrow buttons to select the cleaning page size Press the OK button 276 Solve problems ENWW DRAFT Solve performance problems Problem Pages print but are totally blank Cause The document might contain blank pages Solution Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page All of the print cartridges might be very low on toner Replace the toner cartridges if a Supplies very low message is displayed Pages print very slowly Heavier paper types can slow the print job Print on a different type of paper Proper fusing may require a slower print speed to ensure the best print quality Complex pages can print slowly Simplify the page Pages did not print The product might not be pulling paper correctly Make sure paper is loaded in the tray correctly The paper is jamming in the product Clear the jam See Clear jams on page 240 The USB cable might be defective or incorrectly connected e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different USB cable Other devices are running on your computer The product might no
123. g test was not set for continuous operation you can choose to print the test results Select Yes to print results If you select No results are not printed Ping Results Execute Packets Sent Default 00000 Specify whether to initiate the ping test Select Yes to initiate the test or No to not run the test Use this item to view the ping test status and results using the control panel display You can select the following items Shows the number of packets O 65535 sent to the remote host since the most recent test was initiated or completed The default is O Packets Received Default 00000 Shows the number of packets 0 65535 received from the remote host since the most recent test was initiated or completed The default is 0 DRAFT Tools for troubleshooting 145 Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description Percent Lost Default 000 Shows the percent 0 to 100 of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed The default is O RTT Min RTT Max Default 0000 Default 0000 Shows the minimum detected roundtrip time RTT from O to 4096 milliseconds for packet transmission and response The default is O Shows the maximum detected roundtrip time RTT from O to 4096 millisecon
124. gages or disengages the developer drives the motor four times If the home position of the developer is not commanded within 5 seconds the product brings the developer to its home position 62 Solve problems ENWW DRAFT Table 23 Component tests 1 of 2 continued Component test Component tested Comments ITB Contact Alienation Motor M4 fuser motor SL5 disengagement solenoid Drives the fuser motor M4 drives the motor four times and the T1 roller disengagement solenoid SL5 and brings the T1 roller to either one of the following states e 64 rollers are disengaged home position e Only KT1 roller is engaged or 4 rollers are engaged If home position of the T1 roller is not commanded within 10 seconds the printer moves the T1 roller to its home position Additionally the printer keeps the state of 4 rollers engagement so that the service technician can access and manually clean the dust proof glass open the front door and remove the cartridge Fuser Contact Alienation Drive M4 fuser motor Reverses the fuser motor to rotate the fuser pressure release cam and pressurize or depressurize the pressure roller If home position of the pressure roller is not commanded within 5 seconds the printer brings the pressure roller to its home position Tray lt X gt Pickup Motor M5 pickup motor M1 Tray 3 pickup motor M1 Tray 4 pickup motor M81 Tray 5 pickup motor
125. gurable settings that might be helpful in the troubleshooting process Print the current settings pages ENWW 1 2 At the control panel press the Home button Open the following menus e Administration e Reports e Configuration Status Pages Use the Down arrow button w to highlight the Current Settings Page item and then press the OK button to select it Menu map DRAFT 4 4 Use the Up arrow button A to highlight the Print item and then press the OK button 5 Press the Home button or Back button to exit the menus Solve problems DRAFT ENWW Control panel menus To use all of the capabilities of this product a firmware upgrade might be required HP recommends that you periodically go to www hp com go licp5520series_software to see if a new version of firmware is available NOTE Print a configuration page to determine the version of firmware currently installed in this g pag y product Navigate the control panel menus e Press the Home button to access the menus e Use the up arrow button A and down arrow button to highlight a desired menu item e Press the OK button to select the menu item Sign In menu Table 1 Sign In menu First level Second level Values User Access Code Access Code Administrator Access Code Access Code Service Access Code Access Code Retrieve Job From USB menu Use the Retrieve Job From USB menu to view listings of jobs stored on an e
126. gy Settings Sleep Delay 15 Reduces power consumption when Range 1 120 the product has been minutes inactive for the selected period 114 Solve problems DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Optimum Speed Faster First Page Controls the fuser Energy Usage cool down behavior Save Energy Faster First Page Save More The fuser maintains Energy power and the first age processes Save Most ee faster for any new job that is sent to the product Energy Save Energy The fuser reduces power when it is idle Save More Energy The fuser reduces more power than the Save Energy option Save Most Energy The fuser is turned off and it gradually cools to room temperature The Save Most Energy option takes the longest time to print the first page Print Quality Adjust Color Highlights Cyan Density 5to5 Adjust the darkness or lightness of Magenta Density Default O highlights on a printed page Lower values represent lighter highlights on a printed page and higher values represent darker highlights on a printed page Yellow Density Black Density Midtones Cyan Density 5to5 Adjust the darkness or lightness of Magenta Density Default 0 midtones on a printed page Lower values represent lighter midtones on a printed page and higher values represent darker midtones on a printed page Yellow Density B
127. he Show Revision item to allow the product to initialize and show the firmware version when the device reaches the Ready state Once the product power is turned on the next time the Show Revision item is unchecked so the firmware revision is not shown Lock Service CAUTION Select the Lock Service item to lock the Service menu access both PreBoot and Device Maintenance application Service personnel must have the Administrator remove the Lock Service setting before they can enter the Service menu Solve problems ENWW ENWW Table 69 Preboot menu options 5 of 5 Menu First level Second Third Description option level level Administrat Startup Skip Check the Skip Disk Scan item to allow or Options Disk the product to initialize without scanning the Scan disk continued continued If the product is crashing on Step 4 8 checking this item may allow the problem to be isolated Once the device is turned on the next time the Skip Disk Sean item is unchecked and the disk scan is not skipped Embedde Check the Embedded Jetdirect Off item d to disable the embedded Jetdirect Jetdirect Off By default this item is unchecked so that Jetdirect is always enabled Service This item requires the Service access code Tools Reset Use this item to clear the Administrator Password password Subsystems For manufacturing use only Do not change these values Preboot menu options 291 DRAFT Product updat
128. he product paper path The test can be programmed to stop printing internal pages or an external print job when the paper reaches a certain position The test can also be programmed to stop from O to 60 000 ms If the timer is set to a value that is greater than the job print time you can recover the product in one of two ways e After the print job is completed press the Stop button to return to the Diagnostic Tests menu before the timer times out e After the timer times out press the Stop button Activate the door switch to restart the engine and return it to a normal state When the timer trips the control panel display shows the message Printing stopped To continue press OK Pressing the Home button will print the previously selected job If you do not want the previous job to print press the Stop button first and then press the Home button NOTE Do not try to perform a print stop test while the product is calibrating because you will be required to power cycle the product If a jam message displays on the control panel during testing activate the door switch Component tests Component test special mode test ENWW This test activates individual parts independently to isolate problems Each component test can be performed once or repeatedly If you select the Repeat option at the end of the menu the test cycles the component on and off This process continues for two minutes and then the test terminate
129. heck to see whether the hardware or software configuration has changed or the problem is not associated with any specific software e Remove the product from the network and ensure that the failure is associated with the product before beginning troubleshooting e For any print quality issues calibrate the product See Calibrate the product on page 103 Troubleshooting flowchart This flowchart highlights the general processes that you can follow to quickly isolate and solve product hardware problems Each row depicts a major troubleshooting step A yes answer to a question allows you to proceed to the next major step A no answer indicates that more testing is needed Go to the appropriate section in this chapter and follow the instructions there After completing the instructions go to the next major step in this troubleshooting flowchart 28 Solve problems ENWW DRAFT Table 19 Troubleshooting flowchart Control panel messages 3 Event log 4 Information pages 5 Image quality control panel No gt Yes 4 Open the Troubleshooting menu and print an event log to see the history of errors with this product Does the event log print No gt Yes 4 Open the Reports menu and print the configuration pages to verify that all the accessories are installed Are all the accessories installed No gt Yes 4 Does the print quality meet the customer s req
130. ice menu When you select Service from the list of menus the product prompts you to enter an eight digit PIN number Service Access Code The PIN for the HP Color LaserJet Enterprise CP5520 Printer Series is 11552010 1 Press the Home button 2 Open the following menus e Device Maintenance e Service e Service Access Code 3 Enter the eight digit PIN using the arrow buttons NOTE Only the Service Access Code can be used to access the Service menu The message Your user account does not have permission to access the selected item displays if the correct Service Access Code is not used 4 Press the OK button to enter the PIN and open the Service menu The following menu items appear in the Service menu First level Second level Third level Description User Access Code Only the Service Access Code can be used to access the Service menu The message Your user account does not have permission to access the selected item displays if the correct Service Access Code is not used Administrator Access Only the Service Access Code Code can be used to access the Service menu The message Your user account does not have permission to access the selected item displays if the correct Service Access Code is not used Service Access Code Print Event Log This item allows access to the Service sub menus View Event Log Use this item to view the service event log Service mode functions 279 DRAFT First
131. idge o 10 23 70 event code Fuser Kit o 10 22 70 event code Transfer kit Recommended action If print quality is no longer acceptable replace the supply HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable NOTE When an HP supply has reached its approximated end of life the HP Premium Protection Warranty ends lt Tray X gt lifting Description The product is in the process of lifting paper in the indicated tray o gt X 2 Tray 2 o gt X 3 Tray 3 o X 4 Tray 4 o X 5 Tray 5 gt X 6 Tray 6 Recommended action No action necessary File System device failure To clear press OK Description The specified device has failed ENWW Tools for troubleshooting 209 DRAFT Recommended action Press the OK button to clear the error File System file operation failed To clear press OK Description A PJL file system command attempted to perform an illogical operation Recommended action Press the OK button to clear the error File System file system is full To clear press OK Description A PJL file system command could not store something on the file system because the file system was full Recommended action Press the OK button to clear the error File System is not initialized Description This file storage component must be initialized before use Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initia
132. ies Using this mode significantly reduces print speed Use it only when you are printing on mixed paper types When Expanded sensing is selected the product senses only the first page and assumes the rest of the pages are the same type The product can distinguish light paper plain paper heavy paper glossy paper tough paper or transparencies When Transparency Only is selected the product senses only the first page The product can distinguish transparencies from other paper types ENWW Tools for troubleshooting 117 DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Tray X Sensing Expanded Sets the sensing sensing option for Trays 2 5 for paper types using Transparency AUTO SENSE Only mode When Expanded sensing is selected the product senses only the first few pages and assumes the rest of the pages are the same type The product can distinguish light paper plain paper heavy paper glossy paper tough paper or transparencies The product senses the paper type when you turn it on and after you open and close a tray When Transparency Onlly is selected the product senses only the first page The product can distinguish transparencies from other paper types Adjust Paper Select from a listof Print Mode Select from a list of Configure the print Types paper types that the print modes mode that is pr
133. ieve Job From OK Use the Retrieve Job From USB item to USB view a listing of all jobs stored on a portable Cancel storage device Select a File or Folder Select from the provided list ENWW Tools for troubleshooting 105 DRAFT Retrieve Job From Device Memory menu Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory Table 29 Retrieve Job From Device Memory menu First level Second level Third level Values Description Retrieve Job From All Jobs No PIN Print Range 1 9999 Use the Retrieve Job From Device Memory Device Memory item to view a NOTE Individual job Default 1 listing of all jobs stored in the names also appear product memory Delete Select from the provided list 106 Solve problems ENWW DRAFT Supplies menu In the following table asterisks indicate the factory default setting Table 30 Supplies menu First level Second level Third level Fourth level Values Description Manage Supplies Supplies Status Supply Black Very Low Stop Select what the Settings Cartridge Settings product should do Prompt to when the print continue cartridge is very near the end of its Continue estimated life Stop The product stops until you replace the cartridge Prompt to continue The product stops until you clear the prompt message After the prompt message is cleared there will not be another message indicating that the supply needs to be
134. if you are seeing marks on the back side of the paper when printing from Tray 1 This sets the product to initiate a clean sequence every time a job finishes when the product is set for Any Size and Any Type for Tray 1 BACKGROUND Set to ALTERNATIVE 1 when a background occurs all over the page Set to ALTERNATIVE 2 when thin vertical lines appear on the page Set to ALTERNATIVE 3 when the other alternatives do not correct the problem ENWW Use manual print modes 267 DRAFT Table 63 MP modes under the Optimize submenu continued CLEANING CONTROL Changes the control of toner purge Toner purge is executed with the CRG in contact with the ITB Toner purge is executed right after this mode is selected at the control panel ALTERNATIVE 1 Use this option when ITB cleaning failure occurs during lower coverage printing or when abnormal noise occurs from ITB cleaning blade MEDIA TEMP Use ALTERNATIVE 1to preventing media in the output bin from sticking together UNIFORMITY CONTROL Set to ALTERNATIVE 1 to improve uniformity on any paper type Set to ALTERNATIVE 2 to improve uniformity on normal and light paper types Set to ALTERNATIVE 3 when the other alternatives do not correct the problem PRE ROTATION Set to ALTERNATIVE 1 when horizontal banding occurs with the drum pitch or when 53 mm band occurs after leaving engine for a long period of time Set to ALTERNATIVE 2 when the problems like fade finger trailing edge tone
135. ift Default 0 X2 Shift Y2 Shift Auto Sense Mode Tray 1 Sensing Full sensing Expanded sensing Transparency Only Tray X Sensing Expanded sensing Transparency Only 10 Solve problems ENWW DRAFT Table 7 General Settings menu continued First level Second level Third level Fourth level Values Adjust Paper Types Select from a list of paper Print Mode types that the product supports The available options are the same for each paper type Select from a list of print modes Default Auto Sense Mode Resistance Mode Normal Up Down Humidity Mode Fuser Temp Mode Paper Curl Mode Normal High Normal Up Down Normal Reduced Optimize Normal Paper Light Media Standard Smooth Normal Smooth Heavy Paper Standard Smooth Envelope Control Normal Alternate 1 Alternate 2 Environment Normal Low Temp Line Voltage Normal Low Voltage Tray 1 Cleaning Control Normal Alternate Normal Alternate DRAFT Menu map 1 Table 7 General Settings menu continued First level Second level Third level Fourth level Values Background Normal Alternate 1 Alternate 2 Alternate 3 Media Temp Uniformity Control Normal Alternate Normal Alternate 1 Alternate 2 Alternate 3 Pre Rotation Normal Alternate 1 Alternate 2 Alternate 3 Registration Normal Alternate
136. ighlight the select type of reset from a list and then press the OK button 4 Press the Down arrow to highlight the Reset item and then press the OK button Restore factory set defaults values e Calibration o Persisted calibration engine data Engine color density data o LaserJet engine calibration data e General o Display and sound settings for the control panel o Localization settings for example clock format and date format o Error and warning log behavior o Default media settings Sleep mode and delay setting o Internal backup file maximum size gt Oxp installer solutions tasks and pending tasks o Http job defaults o Clears the error warning and info logs o Supported media types o Resets JetLink connected external devices e Print Print default job stored job and quick set settings e Some print job usage data o Print system configuration settings e Security o Default Authentication agent o Authentication agents o Policy agents o Color access control ENWW Service mode functions 281 DRAFT Clean Disk and Partial Clean functions Active and repository firmware locations The firmware bundle now consists of multiple parts The main components are the Windows CE Operating System and the printer peripheral firmware files There are two locations partitions on the hard drive where the firmware components are stored e The Active where the Operating System and firmware currently are executing e The
137. igned for proper toner adhesion Use only transparencies designed for HP Color LaserJet products e The moisture content of the paper is uneven too high or too low Use paper from a different source or from an unopened ream of paper e Some areas of the paper reject toner Use paper from a different source or from an unopened ream of paper e The letterhead you are using is printed on rough paper Use a smoother xerographic paper If this solves your problem consult with the printer of your letterhead to verify that the paper used meets the specifications for this product e Several optimize print modes can be used to address print quality issues See the print modes section of this manual If you are having problems with light streaks in an image use the Administration menu to print the supplies status page If none of the cartridges has reached its estimated end of life remove the cartridges from the product and then reinstall them The product initiates a cleaning mechanism that might correct the light streaks The following examples depict letter size paper that has passed through the product shortedge first These examples illustrate problems that would affect all the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples ENWW Solve image quality problems 269 DRAFT Problem Print is light or faded on entire page Print
138. il you clear the prompt message Continue The product provides an alert message but it continues printing Low Threshold Settings 1 100 Set the percentage at which the product notifies you when the supply is very low DRAFT Tools for troubleshooting 133 Table 38 Manage Supplies menu continued First level Second level Third level Fourth level Values Description Transfer Kit Very Low Stop Settings Prompt to continue Continue Stop The product stops until you replace the transfer kit Prompt to continue The product stops until you clear the prompt message Continue The product provides an alert message but it continues printing Low Threshold 1 100 Settings Set the percentage at which the product notifies you when the supply is very low Color Black Mix Auto Mostly Color Pages Mostly Black Pages 134 Solve problems DRAFT These menu selections allow you to balance the trade off between supply life and performance Auto The product software uses an algorithm based on printing data to achieve the best output Mostly Color Pages This selection provides the highest performance If most of the printing is in color this selection will not negatively affect supply life Mostly Black Pages This selection conserves the most supply life and is the best choice if most of the printing is done in black and white Table 38 Manage
139. ing If it does not operate replace the lifter drive assembly 3 If the product has been serviced check the connector J2003 on the paper feeder controller PCA the intermediate connector J702 and the connector J2006 on the paper feeder controller PCA Tools for troubleshooting 197 DRAFT X TIP Check the connector J2006 on the paper feeder controller PCA associated with the tray 4 Ifthe error persists replace the cassette tray 61 00 01 Description Color table read failure Recommended action Turn the product off and then on If the error persists reload the firmware If the error still persists perform a firmware upgrade If the firmware upgrade does not resolve the problem replace the hard disk 62 00 00 No system To continue turn off then on Description Internal system failure Recommended action Turn the product off and then on If the error persists reload the firmware If the error still persists perform a firmware upgrade If the firmware upgrade does not resolve the problem replace the hard disk 70 00 00 Error To continue turn off then on Description DC controller failure Recommended action Turn the product off and then on If the error persists replace the DC controller 80 0X YY Embedded JetDirect error Description Embedded HP JetDirect print server critical error gt 80 01 80 event code No heartbeat o 80 01 81 event code Reclaim timeout 198 Solve problems ENWW DRAFT E
140. ing If it is not replace the ITB motor assembly 2 Ifthe product has been serviced check the connector J517 on the ITB motor and the connector J81 on the DC controller PCA 50 06 80 or 50 07 80 or 50 08 80 CMY developer motor M3 failure error 1 Use the developer motor M3 drive test in the Component test to verify that the motor is properly functioning If it is not replace the developer motor assembly 2 If the product has been serviced check the connector J514 on the developer motor and the connector J81 on the DC controller PCA 60 00 0Y Tray lt Y gt lifting error Description Tray lift motors error 196 Solve problems ENWW DRAFT ENWW Recommended action 60 00 02 Media input Tray 2 liftup motor M9 failure 1 Use the Tray 2 paper surface sensor PS4 test in the Tray Bin manual sensor test to verify that the sensor is properly functioning If it is not replace the lifter drive assembly 2 Open and close Tray 2 and listen at the back of the product for the sound of the lifer motor M9 operating If it does not operate replace the lifter drive assembly 3 If the product has been serviced check the intermediate connector J742 and the connector J151 on the DC controller PCA 4 Ifthe error persists replace the cassette tray 60 00 03 or 60 00 04 Media input Tray 3 liftup motor M2 failure or media input Tray 4 lift up motor M2 failure 1 Use the Tray 3 paper surface sensor SR2 or Tray 4
141. ing on the detected link speed of the hub switch port A 1000T half duplex selection is not supported 10T Half 10 Mbps half duplex operation 10T Full 10 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 100TX Auto Limits auto negotiation to a maximum link speed of 100 Mbps 1000T FULL 1000 Mbps full duplex operation ENWW Tools for troubleshooting 147 DRAFT Troubleshooting menu In the following table asterisks indicate the factory default setting Table 42 Troubleshooting menu First level Second level Third level Fourth level Values Description Exit Use this menu to help Troubleshooting resolve problems NOTE This item only displays if you are backing out of the Troubleshooting menu Print Event Log Prints a report containing the last 50 entries in the product s event log starting with the most recent View Event Log Displays the last 50 events starting with the most recent Print Quality Print PQ Prints a page that Pages Troubleshooting includes instructions Pages pages for each color a demo page and a configuration page These pages can help isolate print quality problems Diagnostics Page Prints a page that can assist in diagnosing product problems Color Band Test Print Test Page Prints a color band test page that is used to identify arcing in the high voltage power sup
142. is light or faded in a particular color Cause Poor contacts exist on the ITB unit and the product grounding unit Solution Clean the grounding contacts If the problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts Poor secondary transfer contacts exist on the secondary transfer roller and the ITB Poor primary transfer bias contacts on the ITB unit and product Poor primary charging bias contacts with the print cartridge and product Poor developing bias contacts with the print cartridge and product Clean the contacts If the problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts Clean the contacts of the color that produces the light print If the problem remains after cleaning check the contacts for damage Replace any deformed or damaged parts Image is too dark The registration density RD sensor is defective Replace the RD sensor Page is blank The imaging high voltage power supply is defective no developing bias output Replace the imaging high voltage power supply The page is all black or a solid color Poor contact exists in the primary charging bias or developing bias contacts between the print cartridge and the product Clean each contact of the color that produces the all black or solid color If the problem remains after cleaning check the contacts for
143. is removed The sensor detecting a residual media jam is Test each sensor using the manual sensor test See Manual sensor test not working on page 37 for information If the sensor does not respond replace the component indicated e TOP sensor PS5 Replace the registration sensor assembly See Xref Error Target does not exist e Fuser output sensor PS6 Replace the fuser See Xref Error Target does not exist e Fuser loop sensors 1 and 2 PS7 and PS8 Replace the fuser See Xref Error Target does not exist If service was recently performed on the Run the manual sensor tests to verity which sensor detects the media See product a sensor connector might be Manual sensor test on page 37 or Tray Bin manual sensor test on page 47 for disconnected information Reconnect the corresponding sensor connector e TOP sensor Connector J122 on the DC controller PCA e Fuser output sensor Connector J131 on the DC controller PCA e Fuser Loop sensor 1 or 2 Connector J131 on the DC controller PCA ENWW Clear jams 257 DRAFT Table 59 Causes and solutions for pickup stationary jams Cause Multiple feed of media Solution Inspect the pickup rollers and separation rollers separation pad for tray 1 for the tray experiencing the multi feed issue If the rollers or pad are worn or deformed replace any defective parts The TOP sensor lever is incorrectly positioned or damaged Check the sensor le
144. isplayed on the control panel Level Gauge Off LEVEL GAUGE Determines whether or not a supply level gauge appears on the control panel Black Cartridge OK Status Supply status message no action required Cyan Cartridge OK Status Supply status message no action required Magenta Cartridge OK Status Supply status message no action required Yellow Cartridge OK Status Supply status message no action required Toner Collection Unit OK Status Supply status message no action required Transfer Kit OK Status Fuser OK Status Supply status message no action required Supply status message no action required Trays menu In the following table asterisks indicate the factory default setting 110 Solve problems ENWW DRAFT Table 31 Trays menu First level Second level Values Description Manage Trays Use Requested Tray Exclusively Use this feature to control how the product handles jobs that First have specified a specific input tray Manually Feed Prompt Always Use this feature to indicate Unless loaded whether a prompt should appear when the type or size for a job does not match the specified tray and the product pulls from the multipurpose tray instead Size Type Prompt Display Do not display Use this feature to control whether the tray configuration message app
145. it is not replace the main drive assembly 3 Use the T1 roller engagement and disengagement drive test in the component test to verify that the T1 roller disengagement mechanism is properly functioning If it is not replace the fuser drive assembly 4 Ifthe product has been serviced check the connector J181 on the DC controller PCA 194 Solve problems ENWW DRAFT 59 0X 50 Error To continue turn off then on Description Motor startup error X 5 black X 6 cyan X 7 magenta X 8 yellow Recommended action 50 05 50 Black image drum start up error ITB motor M1 1 Use the ITB drum motor M1 drive test in the Component test to verify that the motor is properly functioning If it is not replace the ITB motor assembly 2 If the product has been serviced check the connector J517 on the ITB motor and the connector J81 on the DC controller PCA 50 06 50 or 50 07 50 or 50 08 50 CMY drum motor M2 start up error 1 Use the drum motor M2 drive test in the Component test to verify that the motor is properly functioning If it is not replace the drum motor assembly 2 Ifthe product has been serviced check the connector J515 on the drum motor and the connector J81 on the DC controller PCA 59 0X 60 Error To continue turn off then on Description Motor rotational error X 5 black X 6 cyan X 7 magenta X 8 yellow Recommended action 50 06 60 or 50 07 60 or 50 08 60 CMY drum motor M2 rotation error 1
146. ity is no longer acceptable replace the fuser kit See the parts chapter in the service manual for the fuser kit part number gy TIP Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable 10 XX 34 Used supply in use Description The indicated cartridge is used o 10 00 34 event code Black print cartridge gt 10 01 34 event code Cyan print cartridge 160 Solve problems ENWW DRAFT amp NOTE 10 02 34 event code Magenta print cartridge 10 03 34 event code Yellow print cartridge Recommended action If you believe this is a genuine HP supply go to www hp com go anticounterfeit functionality will cause this event code Removing a cartridge from one product and then installing it in a different product for testing 10 XX 40 Genuine HP supplies installed Description More than one genuine HP print cartridge has been installed o 10 00 40 event code Black print cartridge 10 01 40 event code Cyan print cartridge 10 02 40 event code Magenta print cartridge 10 03 40 event code Yellow print cartridge Recommended action No action necessary 10 XX 41 Unsupported supply in use ENWW Description The indicated print cartridge is for a different product o 10 00 41 event code Black print cartridge 10 01 41 event code Cyan print cartridge 10 020 41 event code DRAFT
147. izes Speed controlled intake fan Cools the following areas e DC controller e ICB e formatter NOTE The formatter controls the speed of this fan depending on product operations Laser Scanner Motor M10 laser scanner motor Drives the laser scanner motor at a specified speed for 10 seconds Tools for troubleshooting 65 DRAFT Diagrams Block diagrams Figure 25 Product cross section OO OOOO Description MP tray pickup roller 2 Primary transfer roller MP tray separation pad 3 Delivery roller Cassette pickup roller 4 Duplex reverse roller duplex models only Cassette separation roller 5 Duplex flapper duplex models only Feed roller 6 Pressure roller Media sensor 7 Duplex feed roller duplex models only Registration roller 8 lFuser Registration density sensor 9 Fuser sleeve Cassette 10 Secondary transfer roller Photosensitive drum ITB drive roller Laser scanner assembly 66 Solve problems ENWW DRAFT Figure 26 Optional paper feeder Tray 3 cross section 1 Pickup roller 2 Feed roller 3 Separation roller 4 Cassette ENWW Tools for troubleshooting 67 DRAFT Plug jack locations 1 Hi Speed USB 2 0 printing port 2 Local area network LAN Ethernet RJ 45 network port 3 USB port for a third party device 4 EIO interface expansion slot 68 Solve problems ENWW DR
148. k the disk to allow access to it from any product NOTE The system will be unusable until the system files are reinstalled Erases the crypto key The disk becomes a non encrypted disk This item provides disk status information if any is available 288 Solve problems DRAFT ENWW Table 67 Preboot menu options 4 of 5 Menu option First level Second Third level Description level Administrator Configure Select the Configure LAN item to setup the network LAN settings for the PreBoot menu firmware upgrade continued The network can be configured obtain the network settings from a DHCP server or as static DHCP Use this item for automatic IP address acquisition from the DHCP server Static Use this item to manually assign the network addresses IP Address Use this item to manually enter the IP addresses Subnet Use this item to manually enter the subnet mask Mask Default Use this item to manually enter the default gateway Gateway Save and Select the Save and Exit item to save the manual Exit settings ENWW Preboot menu options 289 DRAFT 290 Table 68 Preboot menu options 5 of 5 Third level Description Select the Startup Options item to specify options that can be set for the next time the product is turned on and initializes to the to Ready state Menu option First level Second level Administrator Startup Options continued Cold Reset Check the Cold Reset item to clea
149. l 5 om 28 EED a w fe ig _ Tard a 2 z rW aver f gt amp 5 zr N VIVO e nu owo e Aver oa s ERZA 5 2g ENIE z m moo z 3 Taw CEED ig ead Sow CEAT 25 eae weer a8 SOTA lt q BS 2 zmz E 3 as gE TEDO a F TENT z MOOT 1 5 OND 2 LE O Rete 5 a OSs S Awd au SoS G3INOL sr GND aPC Q PSNS 1N E Ww vivo a Te TOn vival F aT WO ESNSIH a rawo AW a Lwm e A m ave ETE TEET aa i oe MOANOT ZSNS1Y m wwa u 1 5 CEEB ae mou 7 or vivo a novus Z ovv TH TSNSIE ECET 7 CEED ORS 10 W Yava ETCEN MVV 46 TECE CEET T oer 18 F VOS ae Ta H 3 T AS Tete s 3 EELEE EREI TNT a 2 TO WOOT al OND 12 g ONS 2 2 WIT g sl Z WINT 3 s s W IWOT T S zi 7 E TNO e T T5 ona uey aneusog ENWW Tools for troubleshooting 87 DRAFT WOd J9 04U09 9q ONS Baa CEEE Tete EEEE CEE ETF Prel Hh Zsa ZI oss yo pouope dnyad apa eran Bg engi osu apon ted osuas epawysey igi sir ono TEZSIS3 Z25153 Dazs ane TZ3Z5153 one ZZZS Ea ECER VE ONS TKS TIFASISO ever eer brs ated ed Sete mui xs operate eer ms uous upm worm
150. lace the print cartridge The fuser roller or pressure roller is dirty Damaged or dirty roller Execute a cleaning page to clean the contaminate off the fuser If the dirt does not come off replace the fuser NOTE Cleaning the fuser with HP tough paper provides better results than with plain paper You might need to execute the cleaning process several times to remove all contaminates on the fuser See repetitive image defect ruler Clean the indicated roller If the contaminate does not come off replace appropriate roller or assembly 274 Solve problems DRAFT ENWW Problem Pages have flecks of toner Pages have one or more skewed color planes can appear on the right or left side of the page Sample AQBECE AQBOCG AQBBCE AOBHCE ACBaCE Cause Dirty paper path Print cartridge incorrectly installed or damaged Solution Execute a cleaning page to clean the contaminate off the fuser The cleaning page may need to be run several time to clean the fuser Do not replace the fuser NOTE Cleaning the fuser with HP tough paper provides better results than with plain paper You might need to execute the cleaning process several times to remove all contaminates on the fuser A fuser cleaning kit CC468 67919 is available Remove and then reinstall the print cartridge associated with the defect ENWW DRAFT Solve image quality problems 275 Clean the produ
151. lack Density ENWW Tools for troubleshooting 115 DRAFT Table 33 General Settings menu continued First level Second level Fourth level Values Description Cyan Density 5 to5 Shadows Magenta Density Default O Yellow Density Black Density Restore Color Restore the color settings by resetting the density values of each color Image Adjust Tray lt X gt Print Test Page Print Test Page Registration X1 Shift 5 00 mm to 5 00 mm Y1 Shift Default O X2 Shift Y2 Shift The scan direction is referred to as X X1 is the scan direction for a single sided page or for the second side of a two sided page X2 is the scan direction for the first side of a two sided page The feed direction is referred to as Y Y1 is the feed direction for a single sided page or for the second side of a two sided page Y2 is the feed direction for the first side of a two sided page 116 Solve problems DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Auto Sense Mode Tray 1 Sensing Full sensing Expanded sensing Transparency Only Sets the sensing option for Tray 1 for paper types using AUTO SENSE mode When Full sensing is selected the product senses every page and switches modes accordingly The product can distinguish light paper plain paper heavy paper glossy paper tough paper or transparenc
152. le 24 Component tests 2 of 2 Component test Component tested Comments Paper Deck Cassette Lifter Motor M9 Tray 2 lifter drive assembly M2 Tray 3 lifter drive assembly M2 Tray 4 lifter drive assembly M82 Tray 5 lifter drive assembly M92 Tray 6 lifter drive assembly Open and then close a paper tray Listen at the back side of the product for the sound of the lift motor for that tray If the lift motor does not make a sound and the paper surface sensor for that tray passes a sensor fest see Tray Bin manual sensor test on page 47 replace the lifter drive assembly Power Supply Fan FM1 Turn the product power off and then on Listen at the left frontlower corner area of the print engine for fan noise while the product initializes Full half speed intake fan Cools the following areas e low voltage power supply area e face down bin e delivery bin e laser scanner area Solve problems DRAFT ENWW Table 24 Component tests 2 of 2 continued Component test Component tested Comments Fuser Fan FM2 Turn the product power off and then on Listen at the frontrightlower corner of the print engine for fan noise while the product initializes Full speed intake fan Cools the following areas e duplex feed e TB Formatter Fan FM3 Turn the product power off and then on Listen at the back lower center area of the rear cover for fan noise while the product initial
153. le if they are installed Verify that any optional trays are correctly installed Verify that the printer driver has been configured to recognize the optional trays An optional tray is incorrectly installed Print a configuration page to confirm that the optional tray is installed If not verify that the tray is correctly attached to the product The paper size is not configured correctly for the input tray Print a configuration page or use the control panel to determine the paper size for which the tray is configured The guides in the tray are not against the paper Transparencies or glossy paper will not feed Cause The correct paper type is not specified in the software or printer driver Verify that the guides are touching the paper Transparencies or glossy paper will not feed Solution Verify that the correct paper type is selected in the software or printer driver The input tray is overfilled Remove excess paper from the input tray Do not exceed the maximum stack height marks for the tray Paper in another input tray is the same size as the transparencies and the product is defaulting to the other tray Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver Use the product control panel to configure the tray to the paper type loaded The tray containing the transparencies or glossy paper is not configure
154. lize the file system File System is write protected Description The file system device is protected and no new files can be written to it Recommended action Press the OK button to clear the error Accept bad signature Description The product is performing a remote firmware upgrade and the code signature is invalid Recommended action Download the correct firmware upgrade file for this product and then reinstall the upgrade See the product user guide for more information 210 Solve problems ENWW DRAFT Bad optional tray connection Description The optional tray is not connected not connected correctly or a connection is not working correctly Recommended action 1 Turn the product off Remove and then reinstall the optional tray 2 3 Reconnect connectors for the tray 4 If the problem continues replace the connector for the tray Calibration reset pending Description A calibration reset occurs when all jobs are processed Recommended action To begin the reset sooner cancel all jobs by pressing the Step button Canceling Description The product is canceling the current job Recommended action No action is necessary Canceling lt jobname gt Description The product is canceling the current job lt jobname gt Recommended action No action is necessary Checking engine Description The product is conducting an internal test Recommended action No action is necessary EN
155. lm 79 mm Fuser pressure roller 94 mm Print cartridge OPC 102 Solve problems ENWW DRAFT Calibrate the product Calibration is a product function that optimizes print quality If you experience any image quality problems calibrate the product 1 2 Press the Home button Press the Down arrow to highlight the Device Maintenance menu and then press the OK button Press the Down arrow to highlight the Calibration Cleaning menu and then press the OK button Press the Down arrow to highlight the Full Calibration or Quick Calibration setting and then press the OK button e Full Calibration takes about 70 seconds and performs color plane registration environment change control and Dmax and Dhalf adjustments Use Full Calibration if colors are misaligned or appear blurry Full Calibration runs automatically after a replacement transfer belt ITB is installed Full Calibration must be run manually after a laser scanner is replaced e Quick Calibration takes about 45 seconds and performs Dmax and Dhalf adjustments Use Quick Calibration if colors are wrong highlights are missing or if colors are too dark or too light Control panel menus To use all of the capabilities of this product a firmware upgrade might be required HP recommends that you periodically go to www hp com go licp5520series_software to see if a new version of firmware is available NOTE Print a configuration page to determine the
156. lor Table talled Color Density CHYK Hight ights 0900 Migtones 000e Shadows 0000 CRRTBONCCTOM MINS HP Color LaserJet CP5520 Series Last CPR Last OMex DHalf Engine Cycles 231 Last DMex DHalf 12 Oct 2010 17 Memory Total RAM 1024 B Event Log Three Most Recert Entries Number Cycles 19 9 9 16 8 w ase Mode overwrite Control 1 Password Dis ko st US Device USB Enabled Paper Trays and Options wer Size Letter Any Size Any Type Letter Plain Letter Plain 1xi7 99 Letter Type Plain Tray 6 Size 11x17 Tray 6 Type Plain Duplex Unit 1 Output Bin 1 300 Sheets OSZT 1 CRIS LSS 12258 TOOL ORES IAI LT 2 LBA amber of Entries in Use 10 Event 33 02 0 10 99 40 10 99 40 abled y 6GPX ZKW3 8200 plug ard play Enabled HP Glossy 1309 English United States Standard top bin Printer information Installed personalities and options Color density A Q Calibration information Memory Event log Security Paper trays and options Solve problems DRAFT ENWW HP embedded Jetdirect page The second configuration page is the HP embedded Jetdirect page which contains the following information Figure 52 HP embedded Jetdirect page Embedded Jetdirect Page HP Color LaserJet CP5520 Series Page 1 J 1 HP Jetdirect Configuration indicates the product s
157. ls for troubleshooting DRAFT 55 Tray 3 feed sensor SR1 1 Open the paper feeder door 2 Insert a piece of paper as shown to activate the feed sensor X TIP Use stiff paper when performing this test for example a business card or index card Figure 21 Test the Tray 3 feed sensor 3 Check the control panel display for sensor response 4 f no response replace the paper pickup assembly 56 Solve problems ENWW DRAFT Tray 3 door opening closing sensor SW1 1 Open and then close the paper feeder door to activate the sensor The tab on the door callout 1 activates the senor callout 2 Figure 22 Test the Tray 3 door opening closing sensor 2 Check the control panel display for sensor response 3 If no response replace the button switch ENWW Tools for troubleshooting 57 DRAFT Tray 4 paper sensor SR3 See Tray 3 paper sensor SR3 on page 53 Tray 4 paper surface sensor SR2 See Tray 3 paper surface sensor SR2 on page 54 Tray 4 paper size sensors SW2 and SW3 See Tray 3 paper size sensors SW2 and SW3 on page 55 Tray 4 feed sensor SR1 See Tray 3 feed sensor SR1 on page 56 Tray 4 door opening closing door sensor SW1 NOTE Tray 4 Tray 5 and Tray 6 use the same opening closing door sensor SW1 1 Open and then close the paper feeder door to activate the sensor the tab on the door callout 1 activates the senor callout 2 Figure 23 Test the Tray
158. ly N S 2 2 g 9 7 n o 5 a O o Ko N i 53 5 v el o s o 3 5 Z D D 2 Qa i gt Sie s s a g gt o faa faa oO a JEJA v _ N mM 81 Tools for troubleshooting DRAFT ENWW Description Description Toner collection unit full sensor ITB unit Cassette pickup drive unit Item Description Waste toner carrier unit 2 Formatter 3 Fuser drive unit 82 Solve problems ENWW DRAFT Figure 39 Motors fans and rollers component locations Item Description Description 1 Secondary transfer roller unit Drum motor 2 MP tray Tray 1 pickup roller Fuser motor 3 MP tray Tray 1 separation pad ITB motor 4 Cassette Tray 2 separation roller unit Developing disengagement motor ENWW Tools for troubleshooting 83 Description Cassette Tray 2 pickup roller unit Fuser fan Developing motor Power supply fan Item Description Item Description 1 Low voltage power supply PCA 5 High voltage power supply 2nd transfer PCA 2 High voltage power supply 1st transfer PCA 6 High voltage power supply imaging development PCA 3 Driver PCA 7 Environment sensor PCA 4 DC controller PCA 8 Power switch PCA 84 Solve problems ENWW DRAFT General timing charts 100W gi 100W dnydid euBis oapiA y p LESS SESE EEE scala el DO pT saa GAL ee Soo S S EUI OSPA
159. mplete print a configuration page and verify that the upgrade firmware version was installed See Configuration page on page 97 and Determine the installed revision of firmware on page 292 ENWW Product updates 293 DRAFT USB storage device control panel menu 1 Copy the xxxxxxx bd1 file to a portable USB flash memory storage device thumbdrive Turn the product on and then wait until it reaches the Ready state Press the Home button or OK button IN Press the down arrow button to highlight Device Maintenance and then press the OK button 5 Press the down arrow button to highlight USB Firmware Upgrade and then press the OK button 6 Insert the portable USB storage device with the xxxxxxx bd1 file on it into the USB port on the front of the product and then press the OK button 7 Press the down arrow w button to highlight thexxxxxxx bd1 file and then press the OK button X TIP If there is more than one xxxxxxx bd1 file on the storage device make sure that you select the correct file for this product 8 A prompt to upgrade an older newer or reinstall the same version appears Press the down arrow W button to highlight the desired option and then press the OK button When the upgrade is complete the product will initialize amp NOTE The upgrade process can take up to 10 minutes to complete 9 When the upgrade process is complete print a configuration page and verify that the upgrade fi
160. n Recommended action Close the door Use the switch test in the manual sensor test to verify that the frontdoor switch is properly functioning If the switch fails the test replace the switch Check the sensor flag on the front door assembly If it is damaged replace the front door assembly If the product has been recently serviced check the connector J708 on the 24V interlock switch and the connector J121 on the DC controller PCA Close lower right door Description The 3 x 500 sheet optional paper feeder right door is open Recommended action Close the door Use the lower right door switch SW1 test in the Tray Bin manual sensor test to verify that the switch is properly functioning If the switch fails the test replace the switch Check the sensor flag on the lower right door assembly If it is damaged replace the door assembly Close middle right door ENWW Description The 1 x 500 sheet optional paper feeder right door is open Recommended action Close the door Use the rightdoor switch SW1 test in the Tray Bin manual sensor test to verify that the switch is properly functioning If the switch fails the test replace the switch Check the sensor flag on the right door assembly If it is damaged replace the door assembly Tools for troubleshooting 213 DRAFT Close right door Description The right door of the product is open Recommended action Close the door Use the rightdoor switch SP15 te
161. n the control panel see Print an event log on page 238 When the customer can print from the host computer this is the end of the troubleshooting process Troubleshooting process DRAFT 29 Power subsystem Power on checks The basic product functions should start up when the product is plugged into an electrical outlet and the power switch is pushed to the on position If the product does not start use the information in this section to isolate and solve the problem Power on troubleshooting overview Turn on the product power If the control panel display remains blank random patterns display or asterisks remain on the control panel display perform power on checks to find the cause of the problem During normal operation the power supply fuser and formatter cooling fans begin to spin after the product power is turned on Place your hand over the holes in the left side cover near the formatter If the fan is operating you will feel air passing out of the product You can also lean close to the product and hear the fan operating You can also place your hand over the hole in the right front lower corner If the fan is operating you should feel air being drawn into the product When these fans are operational the DC side of the power supply is functioning correctly After the fans are operating the motor turn on and off unless the right or front cover is open a jam condition is sensed or the paper path sensors are damage
162. nds backing up product configuration data before executing a Partial Clean if you need to retain customer defined settings See the Backup Restore item in the Device Maintenance menu Reasons for performing Partial Clean e The product continually boots up in an error state amp NOTE Try clearing the error prior to executing a Partial Clean e The product will not respond to commands from the control panel e Executing the Partial Clean function is helpful for troubleshooting hard disk problems 282 Solve problems ENWW DRAFT e To reset the product by deleting all solutions and customer defined settings e The product default settings are not properly working Execute a Partial Clean 1 Turn the product on When the Ready Data and Attention LEDs are illuminated solid press the Stop button Press the Down arrow button w to highlight Administration and then press the OK button Press the Down arrow button to highlight Partial Clean and then press the OK button Press the OK button again a m A U N Press the Back button to highlight Continue and then press the OK button NOTE The product initializes Clean Disk The Clean Disk option erases the entire disk drive A CAUTION After executing a Clean Disk option the product is not bootable Characteristics of a Partial Clean e Customer defined settings third party solutions firmware files and the operating system are deleted NOTE Reboo
163. ng cannot continue Recommended action Turn the product off remove the USB accessory and then turn the product on Use a USB accessory that uses less power or that contains its own power supply USB accessory not functional Description A parameter in the USB accessory is not correctly functioning Recommended action 1 Turn the product off 2 Remove the USB accessory 3 Insert a replacement USB accessory ENWW Tools for troubleshooting 235 DRAFT Used supply installed To continue press OK OR Used supply in use Description One of the print cartridges has been previously used o XX 00 Black print cartridge XX 01 Cyan print cartridge XX 02 Magenta print cartridge XX 03 Yellow print cartridge Recommended action If you believe you purchased a genuine HP supply go to www hp com go anticounterfeit Wrong cartridge in lt color gt slot Description The indicated slot for a print cartridge contains a cartridge that is not the correct color From left to right the print cartridges should be installed in the following order o Yellow 10 03 25 event code Magenta 10 02 25 event code Cyan 10 01 25 event code Black 10 00 25 event code Recommended action Remove the print cartridge from that slot and install a cartridge that is the correct color 236 Solve problems ENWW DRAFT Event log messages This section describes messages that only appear in the event log F
164. ng on the product is set to EXCLUSIVELY and the requested tray is empty The product will not use another tray Open the tray reload the media and then close the tray Or change the manual feed prompt setting to UNLESS LOADED so that the product prompts for manual feed only when the tray is empty Load the requested tray Or change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu The product can use other trays if no media is loaded in the specified tray Paper does not feed from Tray 2 3 4 or 5 262 Paper does not feed from Tray 2 3 4 or 5 Cause The correct size paper is not loaded The input tray is empty Solution Load the correct size paper Load paper in the input tray Solve problems ENWW DRAFT Paper does not feed from Tray 2 3 4 or 5 Cause The correct paper type for the input tray is not selected in the product control panel Solution From the product control panel select the correct paper type for the input tray Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight even if the specified weight is within the weight range Paper from a previous jam has not been completely removed Open the product and remove any paper in the paper path Closely inspect the fuser area for jams None of the optional trays appear as input tray options The optional trays only display as availab
165. ng page 1 Press the Home button 2 Open the following menus e Device Maintenance e Calibration Cleaning 3 Press the Down arrow to highlight the Print Cleaning Page item and then press the OK button 4 The product prints a cleaning page and then returns to the main menu Discard the printed page Set up an auto cleaning page Use the procedure in this section to set up an automatic cleaning page 1 Press the Home button 2 Open the following menus e Device Maintenance e Calibration Cleaning 3 Press the Down arrow to highlight the Auto Cleaning item and then select the Enabled item Press the OK button 4 Press the Down arrow to highlight the Cleaning Interval item and then use the arrow buttons to select an interval Press the OK button X TIP HP recommends processing a cleaning page after every 5000 printed pages 5 Press the Down arrow to highlight the Auto Cleaning Size item and then use the arrow buttons to select the cleaning page size Press the OK button 96 Solve problems ENWW DRAFT Configuration page Depending on the model up to three pages print when you print a configuration page In addition to the main configuration page the embedded Jetdirect configuration pages print Configuration page Use the configuration page to view current product settings to help troubleshoot product problems or to verify installation of optional accessories such as memory DIMMs paper trays
166. nse 3 If there is no response replace the lifter assembly 52 Solve problems ENWW DRAFT Tray 3 paper sensor SR3 1 Remove the tray 2 In the tray cavity release the spring loaded tray present lever to lower the flag callout 1 and then toggle the flag to activate the sensor Figure 18 Test Tray 3 paper sensor 3 Check the control panel display for sensor response 4 If there is no response replace the paper pickup assembly ENWW Tools for troubleshooting 53 DRAFT Tray 3 paper surface sensor SR2 1 Remove the tray 2 In the tray cavity release the spring loaded tray present lever to lower the flag callout 1 and then toggle the flag to activate the sensor Figure 19 Test Tray 3 paper sensor 3 Check the control panel display for sensor response 4 If there is no response replace the paper pickup assembly 54 Solve problems ENWW DRAFT Tray 3 paper size sensors SW2 and SW3 E NOTE These switches also detect cassette presence If these switches fail the message Tray lt X gt open could appear on the control panel display 1 Remove the tray From inside the tray cavity push any of the switch buttons callout 1 gy TIP You can test these sensors by opening and then closing the tray Figure 20 Test Tray 3 paper size sensors gt Dp 2 Check the control panel display for sensor response 3 If no response replace the lifter drive assembly ENWW Too
167. nt a cleaning page See Clean the paper path on page 96 The fuser roller or the pressure roller is worn or deformed Replace the fuser See Xref Error Target does not exist The output bin full sensor has a poor connection Reconnect the connectors J181 on the DC controller PCA and the intermediate connector J743 The output bin full sensor is defective Run the manual sensor test to verify the output bin full sensor is functioning properly See Output bin full sensor PS10 on page 60 If not replace the fuser gear assembly See Xref Error Target does not exist ENWW Clear jams 253 DRAFT Table 51 Causes and solutions for fuser delivery stationary jams Cause Solution The fuser roller or pressure roller is worn or Replace the fuser See Xref Error Target does not exist deformed The fuser delivery roller is deformed The gear of the fuser delivery roller is damaged Poor contact of the fuser output sensor Reconnect the fuser output sensor and connector J131 on the DC controller connector PCA The fuser output sensor PS6 is defective Run the manual sensor test to verify that the fuser output sensor is functioning properly See Fuser output sensor PS6 on page 44 If it is not replace the See Xref Error Target does not exist Table 52 Causes and solutions for pickup delay jams Tray 2 Cause Solution Poor contact of the pickup motor drive Reconnect the c
168. ntains several other productrelated reports and pages Demonstration Page Print the Demo page for an example of high quality printing from the product RGB Samples CMYK Samples Print the RGB Samples page for a palette of RGB red green blue color values Use this page to match colors Print the CMYK Samples page for a palette of CMYK cyan magenta yellow black color values Use this page to match colors PCL Font List PS Font List Use this feature to print a list of printer control language PCL fonts that are currently available to the product Use this feature to print a list of PostScript PS fonts that are currently available to the product ENWW DRAFT Tools for troubleshooting 113 General Settings menu In the following table asterisks indicate the factory default setting Table 33 General Settings menu First level Second level Third level Fourth level Values Description Date Time Date Time Date Format DD MMM YYYY Allows you to choose Settings Format the order in which MMM DD YYYY ihe year month and day appear in the YYYY MMM DD d ate Time Format 12 hour AM Time Format PM 24 hours Date Time Date Allows you to set the correct date The range for the year is 2008 to 2037 Time Time Time Zone Allows you to set the correct time zone Adjust for On If you are in an area Daylight Savings that observes Off daylight saving time select On Ener
169. nter Family Print Media Guide Tray 1 is configured for a size other than envelopes Output is curled or wrinkled Output is curled or wrinkled Cause Paper does not meet the specifications for this product Configure Tray 1 size for envelopes Solution Use only paper that meets the HP paper specifications for this product Paper is damaged or in poor condition Remove paper from the input tray and load paper that is in good condition Product is operating in an excessively humid environment Verify that the printing environment is within humidity specifications You are printing large solid filled areas Large solid filled areas can cause excessive curl Try using a different pattern Paper used was not stored correctly and might have absorbed moisture Remove paper and replace it with paper from a fresh unopened package Paper has poorly cut edges Remove paper flex it rotate it 180 degrees or turn it over and then reload it into the input tray Do not fan paper If the problem persists replace the paper The specific paper type was not configured for the tray or selected in the software Configure the software for the paper see the software documentation Configure the tray for the paper Solve problems The paper has previously been used for a print job Do not re use paper ENWW DRAFT Product will not duplex or duplexes incorrectly ENWW Product
170. o 1 the test runs indefinitely until an error occurs or the product is turned off Data gathered from the HTTP SNMP and Data Path tests is printed after the tests have completed Execute No No Do not initiate the selected tests Yes Initiate the selected tests Ping Test Dest Type IPv4 IPv6 This test is used to check network communications This test sends link level packets to a remote network host then waits for an appropriate response To run a ping test set the following items Specify whether the target product is an IPv4 or IPv6 node 144 Solve problems DRAFT Table 41 Embedded Jetdirect continued First level Second level Third level Fourth level Fifth level Values Description Dest IPv4 Range 0 255 Type the IPv4 address Default 127 0 0 1 Dest IPv6 Select from a Type the IPv address provided list Default 1 Packet Size Default 64 Specify the size of each packet in bytes to be sent to the remote host The minimum is 64 default and the maximum is 2048 Timeout Default 001 Specify the length of time in seconds to wait for a response from the remote host The default is 1 and the maximum is 100 Count Default 004 Specify the number of ping test packets to send for this test Select a value from O to 100 The default is 4 To configure the test to run continuously select O Print Results If the pin
171. oduct supports The associated with each available options are Default Auto media type the same for each Sense Mode paper type 118 Solve problems ENWW DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Resistance Mode Normal Use this setting to correct print quality Up problems in low humidity Down environments and highly resistive paper The default setting is Normal Use the Up setting to increase the T2 bias in order to solve print quality problems that are related to poor tonertransfer at the T2 stage Use the Down setting to decrease the T2 bias in the event that small pin hole defects occur Humidity Mode Normal Use this setting to correct print quality High problems in high humidity environments The default setting is Normal Use the High setting if you are in a high humidity environment and you are seeing problems with low toner density on the first page of a job ENWW Tools for troubleshooting 119 DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Fuser Temp Mode Normal Up Down If you are seeing a faint image of the page repeated at the bottom of the page or on the following page you should first make sure the Paper Type and Print Mode settings are correct for the type of paper you are using If you continue
172. on Multiple feed of media Replace any worn or deformed parts tray separation pad tray feed roller MP tray pickup roller or MP tray separation pad Check the separation pad and MP tray separation pad to see if they are firmly seated and coupled with the torque limiter Replace the separation pad and feed roller for the associated tray If the MP tray pickup roller if defective replace the roller See Xref Error Target does not exist If the MP tray separation pad is defective replace the separation pad assembly See Xref Error Target does not exist The secondary transfer roller is not set Place the secondary transfer roller unit in the correct position correctly The secondary transfer roller is worn or Replace the secondary transfer roller assembly See Xref Error Target does deformed not exist Poor contact of the drum drive connector Reconnect the connectors of the ITB motor J517 and the DC controller PCA J81 The drum motor is defective Execute the drum motor driving test in the component test see Component tests on page 61 If the motor is defective replace the motor The ITB does not rotate smoothly Replace the ITB See Xref Error Target does not exist Table 58 Causes and solutions for residual media jams Cause Solution A piece of paper remains at the sensor Make sure that all paper including small bits of paper are removed from the detecting the jam product when a jam
173. on Press the Stop button Performing Color Band Test Description A color band test is being performed Recommended action No action necessary Performing Paper Path Test Description A paper path test is being performed Recommended action No action necessary Please wait Description The product is in the process of clearing data Recommended action No action necessary 222 Solve problems ENWW DRAFT Printing CMYK samples Description The product is printing the CMYK Sample pages Recommended action No action necessary Printing Color Usage Log Description The product is printing the Color Usage log Recommended action No action necessary Printing Configuration Description The product is printing the Configuration page Recommended action No action necessary Printing Demo Page Description The product is printing the Demo page Recommended action No action necessary Printing Diagnostics Page Description The product is printing the Diagnostics page Recommended action No action necessary Printing Engine Test Description The product is printing an engine test page ENWW Tools for troubleshooting 223 DRAFT Recommended action No action necessary Printing Event Log Description The product is printing the Event Log page Recommended action No action necessary Printing File Directory Description The product is printing the File Direc
174. on Replace the supply with one that is designed for this product Incompatible supplies Description Print cartridges or other supply items are installed that were not designed for this product The product cannot print with these supplies installed Event codes are supply specific Recommended action Press the OK button to identify the incompatible supplies Replace the supplies with those that are designed for this product Initializing Description The product is starting Recommended action No action necessary Install lt supply gt Description A supply item is either not installed or installed incorrectly o Black cartridge 10 00 15 event code e Cyan cartridge 10 10 15 event code Magenta cartridge 10 02 15 event code o Yellow cartridge 10 03 15 event code o Fuser kite 10 23 15 event code Recommended action Install the supply item or make sure that the installed supply item is fully seated ENWW Tools for troubleshooting 217 DRAFT Install lt supply gt Close rear door Description The toner collection unit has been removed or has been installed incorrectly e Toner collection unit 10 31 15 event code Recommended action Replace or reinstall the toner collection unit correctly to continue printing Install Fuser Unit Description The fuser has been removed or installed incorrectly Recommended action A CAUTION The fuser can be hot while the product is in use Wait for the fuser
175. onnector J91on the DC controller PCA connector The pickup motor is defective Execute the Tray 2 pickup motor test in the component test see Component test special mode test on page 61 If the motor is defective replace the paper pickup assembly See Xref Error Target does not exist The pickup roller is worn or deformed Replace the pickup roller See Xref Error Target does not exist The tray 2 separation roller is worn or Replace the separation roller See Xref Error Target does not exist deformed Poor contact of the TOP sensor connector Reconnect the TOP sensor and connector J122 on the DC controller PCA The TOP sensor PS5 is defective Run the manual sensor test to verify that the TOP sensor is functioning properly See TOP top of page sensor PS5 on page 41 for information If it is not replace the registration sensor assembly See Xref Error Target does not exist Poor contact of the Tray 2 pickup solenoid Reconnect the pickup solenoid and J1003 on the DC controller PCA drive connector The Tray 2 pickup solenoid is defective Run the Tray 2 pickup solenoid drive test in the component test see Component test special mode test on page 61 to verify that the Tray 2 pickup solenoid is functioning properly If it is not replace the paper pickup assembly See Xref Error Target does not exist Jams in the duplex area duplex models only Table 53 Causes and solu
176. onnectors for damage If a connector is damaged replace the connector 57 00 0Y Error To continue turn off then on ENWW Description Fan error Recommended action 57 00 01 Power supply fan FM1 failure 1 Turn the product off and then on Listen for fan noise at the front lower left corner of the product If no noise is heard replace the power supply fan FM1 2 If this part has been removed or replace check the connector J21 on the DC controller PCA and the connector J106 on the low voltage power supply assembly 57 00 02 Fuser fan FM2 faliure 1 Turn the product off and then on Listen for fan noise at the front lower right corner of the product If no noise is heard replace the fuser fan FM2 2 If this part has been removed or replace check the connector J121 on the DC controller PCA and the intermediate connector J524 57 00 03 Formatter fan FM3 failure 1 Turn the product off and then on Listen for fan noise at the lower back center of the product If no noise is heard replace the formatter fan FM3 2 If this part has been removed or replace check the connector J142 on the intermediate connect board Tools for troubleshooting 193 DRAFT 59 00 YY Error To continue turn off then on Description Printing error Recommended action 59 00 30 or 59 00 04 Fuser motor M4 start up error or fuser motor M4 rotational error 1 Use the fuser motor M4 drive test in the component test
177. or additional numeric messages see the control panel message section of this manual Figure 53 Sample event log Event Log aE HP Color LaserJet CP5520 Series Page 1 Device Information Q supply Description or Personality Consecutive Repeats evra010 124 29 pm English United States Product information 2 Event number 3 Date and time 4 Engine cycles 5 Event log code 6 Firmware version number 7 Description of personality 8 Consecutive Repeats ENWW DRAFT Tools for troubleshooting 237 Print an event log NOTE Printing an event log by using the Administration menu shows only a subset of events To g g by g y print a complete event log use the Service menu Print the event log from the Administration menu 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting 3 Use the Down arrow button w to select the Print Event Log item and then press the OK button Print the event log from the Service menu 1 Press the Home button 2 Open the following menus e Device Maintenance e Service The PIN required for the Service menu is 11552010 3 Use the Down arrow button w to select the Print Event Log item and then press the OK button View an event log NOTE Viewing an event log by using the Administration menu shows only a subset of events To g g by g y print a complete event log use the Service menu
178. orrect product model Resend the RFU 99 00 13 Upgrade not performed the file is invalid Description A remote firmware upgrade RFU was not performed Header number is 2 but header size doesn t match version 2 size Recommended action Download the RFU file again Make sure that you download the file for the correct product model Resend the RFU 99 00 14 Upgrade not performed the file is invalid Description A remote firmware upgrade RFU was not performed The file is invalid Recommended action Download the RFU file again Make sure that you download the file for the correct product model Resend the RFU 99 00 2X Description 99 00 20 event log The bundle is not for this product gt 99 00 21 event log The bundle is not signed with the correct signature or the signature is invalid gt 99 00 22 event log The bundle header version is not supported by this firmware o 99 00 23 event log 204 Solve problems ENWW DRAFT The package header version is not supported by this firmware gt 99 00 24 event log o The format of the bundle is invalid 99 00 25 event log The format of the package is invalid gt 99 00 26 event log A CRC32 check did not pass gt 99 00 27 event log An I O error occurred while downloading the bundle Recommended action Download the correct firmware file from www hp com support clicp5525 or www hp com go clicp5525 firmware and then resend the firmware upgrade 99
179. ously serviced check the connector J181 on the DC controller PCA w 8s Low fuser temperature 2 1 Remove and then reseat the fuser Make sure there is no residual paper in the fuser Make sure the device is not located in front of a vent or window where cool air may interfere with the ability of the fuser to heat up N Check the product power source Make sure the power source meets product requirements Make sure this is the only device using the circuit 3 Replace the fuser 4 Check the connector 1704 between the fuser and the printer If it is damaged replace the fuser drive assembly or fuser 5 If the error persists replace the low voltage power supply 6 If this product has been previously serviced check the connector J131 on the DC controller PCA and the connectors J109 and J110 on the power line between the low voltage power supply assembly and the fuser w 9 Tools for troubleshooting 187 DRAFT High fuser temperature 2 1 Remove and then reseat the fuser 2 Check the paper type setting using the product menus and in the printer driver Making sure that they match and are correct for the type of media being used 3 Replace the fuser 4 If this product has been previously serviced check the connector J131 on the DC controller PCA W A Low fuser temperature 3 1 Remove and then reseat the fuser Make sure there is no residual paper in the fuser Make sure the device is not located in front o
180. out 1 Figure 7 Test the TOP sensor 1 of 2 2 Activate the TOP sensor Figure 8 Test the TOP sensor 2 of 2 3 Check the control panel display for sensor response 4 If there is no response replace the registration assembly ENWW Tools for troubleshooting 41 DRAFT Fuser loop sensors 1 and 2 PS7 and PS8 1 Open the right door 2 Slowly insert a piece of paper at the entrance of the fuser to activate the fuser loop sensors 1 and 2 underneath the fuser Figure 9 Test the fuser loop sensors 3 Check the control panel display for a sensor response 4 If there is no response replace fuser 42 Solve problems ENWW DRAFT Fuser pressure release sensor PS9 1 Open the right door assembly 2 Remove the fuser 3 Insert a piece of paper as shown to activate the fuser pressure release sensor Figure 10 Test the fuser pressure release sensor 4 Check the control panel display for sensor response 5 If there is no response replace the fuser drive assembly ENWW Tools for troubleshooting 43 DRAFT Fuser output sensor PS6 1 Open the right door assembly 2 Open the fuser jam access flap Figure 11 Test the fuser output sensor 1 of 2 3 Locate the fuser output sensor flag callout 1 and then activate the sensor flag Figure 12 Test the fuser output sensor 2 of 2 c a lt _ lt i a 4 Check the control panel display for a sensor response 5 If there i
181. p in troubleshooting print quality paper path noise component and timing issues Defeating interlocks Different tests can be used to isolate different types of issues For component or noise isolation you can run the diagnostic test when the front and right doors are open To operate the product with the doors open the door switch levers must be depressed to simulate a closed door position A WARNING Be careful when performing printer diagnostics to avoid risk of injury Only trained service personnel should open the doors and run the diagnostics with the covers removed Never touch any of the power supplies when the printer is plugged in or turned on Defeat the right door opening closing sensor PS15 1 Open the right and front doors ENWW Tools for troubleshooting DRAFT 33 2 Insert a thin piece of paper into the right door sensor slot callout 1 A CAUTION Using too thick of a piece of paper to activate this sensor might dislodge the photo interrupter body from its mounting bracket Make sure you use a thin piece of paper to activate the sensor Figure 1 Defeating door interlocks 1 of 2 3 Insert a folded piece of paper into the front door switch callout 2 Wait until the product enters the Ready state amp NOTE The paper must be thick enough to depress and hold in place the sensor actuator arm Figure 2 Defeating door interlocks 2 of 2 34 Solve problems ENWW DRAFT Disable
182. per is stopped between PS5 and PS6 fed from Tray 2 13 B9 D3 Leading edge of paper is stopped between PS5 and PS6 fed from Tray 3 13 B9 D4 Leading edge of paper is stopped between PS5 and PS6 fed from Tray 4 13 B9 D5 Leading edge of paper is stopped between PS5 and PS6 fed from Tray 5 13 B9 D6 Leading edge of paper is stopped between PS5 and PS6 fed from Tray 6 13 B9 DD Leading edge of paper is stopped between PS5 and PS6 fed from Duplexer 13 B9 FF At power on door close or auto flushing paper stays at PS6 13 E1 Dz Leading edge of paper is stopped before PS10 after passing PS6 NOTE z is the fuser mode see Fuser modes for jam event codes Z on page 244 13 00 EE Door was opened during printing 13 AA EE Tray 3 4 or 5 right tray access door was opened during print job 13 AB EE Tray 4 5 6 right tray access door was opened during print job 13 BB EE Front door was opened during print job 13 BA EE Right door was opened during print job 13 FF FF Jams at multiple sensors Fuser modes for jam event codes Z e 1 Normal auto sense e 2 Normal non auto sense e 3 Light 1 to3 e 4 Heavy 1 e 5 heavy 2 e 6 Heavy 3 244 Solve problems DRAFT ENWW ENWW 7 Glossy 1 8 Glossy 2 9 Glossy 3 A Glossy film B Transparancy C Label D Envelope 1 to 3 DRAFT Clear jams 245 Clear jams in the upper right door A WARNING The fuser can be hot while the product is in use
183. performed error reading upgrade Description A remote firmware upgrade RFU was not performed 202 Solve problems ENWW DRAFT Unexpected read error when reading rest of header Recommended action 1 Download the RFU file and attempt the upgrade again 2 If the error persists replace the hard disk 99 00 08 Upgrade not performed error reading upgrade Description A remote firmware upgrade RFU was not performed Unexpected read error when reading image data Recommended action 1 Download the RFU file and attempt the upgrade again 2 If the error persists replace the hard disk 99 00 09 Upgrade canceled by user Description A remote firmware upgrade RFU was not performed The RFU was canceled by the user Recommended action Resend the RFU 99 00 10 Upgrade canceled by user Description A remote firmware upgrade RFU was not performed Job canceled when reading header number and size Recommended action Resend the RFU 99 00 11 Upgrade canceled by user Description A remote firmware upgrade RFU was not performed Job canceled when reading rest of header Recommended action Resend the RFU ENWW Tools for troubleshooting 203 DRAFT 99 00 12 Upgrade not performed the file is invalid Description A remote firmware upgrade RFU was not performed Header number is 1 but header size doesn t match version 1 size Recommended action Download the RFU file again Make sure that you download the file for the c
184. ply Copies Range 1 30 Specify how many copies of the internal Default 1 page are printed Diagnostic Tests Disable Cartridge This item allows you Check to remove a print cartridge to help determine which cartridge is the source of a problem 148 Solve problems ENWW DRAFT Table 42 Troubleshooting menu continued First level Second level Third level Fourth level Values Description Paper Path Start Test Performs a test on Sensors each of the product s sensors to determine if they are working correctly and displays the status of each sensor Paper Path Test Print Test Page Print Tests the paper handling features of the product such as the configuration of the trays Generates a page for testing the paper handling features You must define the path for the test in order to test specific paper paths Source Select from a list of Specifies whether the the available trays test page is printed from all trays or from a specific tray Test Duplex Path Off Determines whether the duplexer is On included in the test NOTE This option is available only for models that have an automatic duplexer Number of Range 1 500 Determines how Copies many pages should Default 1 be sent from the specified source as part of the test ENWW Tools for troubleshooting 149 DRAFT Table 42 Troubleshooting menu continued First level Second level Third level Fourth level V
185. printing 108 Solve problems DRAFT Table 30 Supplies menu continued First level Second level Third level Fourth level Description Low Threshold Settings 1 100 Use the arrow buttons to enter the percentage of estimated cartridge life at which you want the product to alert you that the cartridge is low Transfer Kit Very Low Settings Stop Prompt to continue Continue Stop The product stops until you replace the transfer kit Prompt to continue The product stops until you clear the prompt message Continue The product provides an alert message but it continues printing Low Threshold Settings 1 100 Use the arrow buttons to enter the percentage of estimated cartridge life at which you want the product to alert you that the cartridge is low Color Black Mix DRAFT Auto Mostly Color Pages Mostly Black Pages Use this feature to instruct the product when to switch between color and monochrome printing modes for the best overall performance Select the setting depending on the types of jobs you typically print Tools for troubleshooting 109 Table 30 Supplies menu continued First level Second level Supply Messages Third level Low Message Fourth level Values Off Description Select how the product displays the supply information Low Message Determines whether or not a low supply message is d
186. printing an engine test page to determine whether the problem is with the control panel display formatter or other product components See Engine test button on page 35 Power on timing approximate 30 Solve problems ENWW DRAFT ENWW Power on timing from boot sequence to the Ready state might change as the firmware is upgraded 00 00 seconds power button LED illuminates and fans rotate at high speed 00 06 seconds control panel backlight illuminates and engine noises begin 00 10 seconds HP logo appears on the control panel display boot sequence count appears on the control panel display Boot sequence o 1 8 10 seconds o 2 8 15 seconds NOTE Depending on how the product was shut down the product might stay at this point for several minutes while the Disk Check process completes o 7 8 45 seconds o 8 8 50 seconds 01 30 seconds fuser fan noise stops and engine noises stop 01 50 seconds product enters the Ready state Troubleshooting process DRAFT 31 Tools for troubleshooting Component diagnostics LED diagnostics LED engine and individual diagnostics can identify and troubleshoot product problems Understand lights on the formatter Three LEDs on the formatter indicate that the product is functioning correctly 1 Formatter connectivity LED lit when formatter is correctly seated 2 HP Jetdirect LEDs 3 Heartbeat LED HP Jetdirect LEDs The embedded HP Jetdire
187. r alternatives do not correct the problem Pre Rotation Normal Alternate 1 Alternate 2 Alternate 3 Registration Normal Alternate Turn this feature on if horizontal streaks appear on pages Using this feature increases the first page out time by about 3 5 seconds Set to ALTERNATIVE when color misregistration occurs 122 Solve problems DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Transfer Control Normal Set to ALTERNATIVE 1 to Alternate 1 reduce primary transfer bias and to resolve low density or blotchy images Set to ALTERNATIVE 2 to resolve ghosting outlines that look like a finger or fingers Set to ALTERNATIVE 3 when the other alternatives do not correct the problem Alternate 2 Alternate 3 Moisture Control Normal Use this setting to correct print quality Alternate problems in high humidity environments The default setting is Normal Use the Alternate setting if you are in a high humidity environment and you are seeing problems with low toner density on the first page of a job Restore Optimize Allows you to optimize various print modes to address print quality issues ENWW Tools for troubleshooting 123 DRAFT Table 33 General Settings menu continued First level Second level Third level Fourth level Values Description Edge Control Off The Edge Control setting det
188. r has deteriorated Replace the print cartridge of the color that matches the defect Replace the fuser The transfer 1 high voltage power supply PCA is defective no transfer 1 bias output The transfer 2 high voltage power supply PCA is defective no transfer 2 bias output The fuser roller or pressure roller is scarred or deformed The fuser control circuit is defective Replace the transfer 1 high voltage power supply Replace the transfer 2 high voltage power supply Replace the fuser Replace the low voltage power supply The thermistor is defective The fuser heater is defective Replace the fuser Some color is misregistered The product is incorrectly calibrated Calibrate the product The ITB unit is defective If the ITB does not rotate smoothly or a cleaning malfunction occurs ITB is dirty replace the ITB The drive gear of the ITB motor is worn or chipped Check each drive gear between the ITB drive roller and the ITB motor If the gear is worn or chipped replace the drive unit The RD sensor is defective Open and close the right door several times to clean the RD sensor If the problem persists replace the RD sensor The laser scanner unit is defective Replace the laser scanner assembly The print cartridge is defective Replace the print cartridge of the affected color ENWW Solve image quality problems 273 DRAFT
189. r get status about the internal device Select the Secure Erase item to erase all of the data on the disk and unlock it if required This might take a long time NOTE The system will be unusable until the system files are reinstalled ATA secure erase command one pass over write Erases the entire disk including firmware The disk remains an encrypted disk Select the Erase and Unlock item to cryptographically erase all data on disk and unlock the disk to allow access to it from any product NOTE The system will be unusable until the system files are reinstalled Erases the crypto key The disk becomes a non encrypted disk This item provides disk status information if any is available Select the External Device item to erase the internal device or get status about the internal device Menu option First level Second Third level level Administrator Manage Internal Disk Device continued continued Secure Erase Erase and Unlock Get Status External Device Secure Erase Erase and Unlock Get Status Select the Secure Erase item to erase all of the data on the disk and unlock it if required This might take a long time NOTE The system will be unusable until the system files are reinstalled ATA secure erase command one pass over write Erases the entire disk including firmware The disk remains an encrypted disk Select the Erase and Unlock item to cryptographically erase all data on disk and unloc
190. r starvation occur after high coverage continuous printing REGISTRATION Set to ALTERNATIVE when color misregistration occurs TRANSFER CONTROL Set to ALTERNATIVE 1 to reduce primary transfer bias and to resolve low density or blotchy images Set to ALTERNATIVE 2 to resolve ghosting outlines that look like a finger or fingers Set to ALTERNATIVE 3 when the other alternatives do not correct the problem MOISTURE CONTROL Set to ALTERNATE when image failure occurs due to water drops 268 Solve problems ENWW DRAFT Solve image quality problems Occasionally you might encounter problems with print quality The information in the following sections helps you identify and resolve these issues Print quality examples Some print quality problems arise from low or very low cartridges or other supplies The solution is to replace the low or very low supplies Some print quality problems arise from use of inappropriate paper e Use paper that meets HP paper specifications e The surface of the paper is too rough Use paper that meets HP paper specifications e The printer driver setting or paper tray setting might be incorrect Be sure that you have configured the paper tray at the product control panel and have also selected the correct driver setting for the paper that you are using e The print mode might be set incorrectly or the paper might not meet recommended specifications e The transparencies you are using are not des
191. r the IP address and all customer settings this item also returns all settings to factory defaults NOTE Items in the Service menu are not reset First Power Not currently functional This item allows the product initialize as if it is the first time it has been turned on For example the user is prompted to configure first time settings like Select Date Time Select Language and other settings Check this item so that it is enabled for the next time the product power is turned on When the product power is turned on the next time this item is unchecked so that the pre configured settings are used during configuration and the first time setting prompt is not used Skip Plug ins This item allows the device to be started without loading the third party applications This means that files including Accessible Architecture on the disk will not be available at bootup This is useful for troubleshooting problems with the hard disk without having to remove the hard disk It also applies to flash file system disks on DIMMs In this case this function will cause the printer to configure the HP firmware first followed by the third party applications NOTE The files on the disk will be available after the printer enters the Ready state Skip Cal Select the Skip Cal item to initialize the product the next time the power is turned on without calibrating Show Revision Not currently functional Check t
192. rear cover Tools for troubleshooting DRAFT 35 3 An engine test page lines in each of the print cartridge colors prints Figure 3 Engine test button location Paper path test This diagnostic test generates one or more test pages that you can use to isolate the cause of jams To isolate a problem specify which input tray to use specify whether to use the duplex path and specify the number of copies to print Multiple copies can be printed to help isolate intermittent problems The following options become available after you start the diagnostic feature e Print Test Page Run the paper path test from the default settings Tray 2 no duplex and one copy To specify other settings scroll down the menu and select the setting and then scroll back up and select Print Test Page to start the test e Source Tray Select Tray 1 Tray 2 or the optional tray e Test Duplex Path Enable or disable two sided printing amp NOTE Duplex models only e Number of Copies Set the numbers of copies to be printed the choices are 1 10 50 100 or 500 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting e Diagnostic Tests 3 Press the Down arrow to highlight PAPER PATH TEST and then press the OK button 4 Select the paper path test options for the test you want to run 36 Solve problems ENWW DRAFT Manual sensor test Use this diagnostic test to manually test the pro
193. replaced Continue The product provides an alert message but it continues printing There will not be another message indicating that the supply needs to be replaced Low Threshold 1 100 Use the arrow Settings buttons to enter the percentage of estimated cartridge life at which you want the product to alert you that the cartridge is low ENWW Tools for troubleshooting 107 DRAFT Table 30 Supplies menu continued First level Second level Third level Fourth level Values Description Color Very Low Cartridges Settings Stop Prompt to continue Continue Select what the product should do when the print cartridge is very near the end of its estimated life Stop The product stops until you replace the cartridge Prompt to continue The product stops until you clear the prompt message Continue The product provides an alert message but it continues printing Low Threshold Cyan Cartridge Settings Magenta Cartridge Yellow Cartridge 1 100 Use the arrow buttons to enter the percentage of estimated cartridge life at which you want the product to alert you that the cartridge is low Fuser Very Low Settings Stop Prompt to continue Continue Stop The product stops until you replace the fuser kit Prompt to continue The product stops until you clear the prompt message Continue The product provides an alert message but it continues
194. rive assembly See Xref Error Target does not exist The duplex flapper is damaged or Replace the delivery assembly See Xref Error Target does not exist malfunctioning The duplex reverse solenoid is defective Replace the duplex drive assembly See Xref Error Target does not exist The duplex flapper is damaged or Replace the paper delivery assembly See Xref Error Target does not exist malfunctioning The duplex repick roller is worn or damaged Replace the registration sensor assembly See Xref Error Target does not exist The duplex repick clutch is defective Run the solenoid drive test in component test see Component tests on page 61 to verify that the duplex repick clutch is functioning properly If it is not replace the duplex drive assembly See Xref Error Target does not exist Table 55 Causes and solutions for residual media jams Cause Solution Poor contact of the fuser loop sensor Reconnect the connectors of the fuser loop sensor 1 and 2 J13 and the connector and fuser loop sensor 1 and 2 connector J131 on the DC controller PCA The loop sensor is defective Run the manual sensor test See Fuser loop sensors 1 and 2 PS7 and PS8 on page 42 for information If the sensor is defective replace fuser See Xref Error Target does not exist The spring of the fuser output sensor lever is Check the spring of the fuser and right door and place it in the correct
195. rmal or CPR sensor out of range X 0 black X 1 cyan X 2 magenta X 3 yellow 1 2 3 4 Check the supplies status page to make sure the toner cartridges are not past their useful life Check the ITB for damage Make sure the CPR sensor is not contaminated with toner or paper dust Clean the sensor with compressed air and soft brush If error persists replace the registration sensor assembly 55 00 YY DC controller error To continue turn off then on Description DC controller PCA error o 55 00 01 event code DC controller memory error 55 00 03 event code DC controller no engine response 55 00 04 event code DC controller communications timeout Recommended action Turn the product off and then on If the error persists replace the DC controller PCA 55 0X YY DC controller error To continue turn off then on 192 Description DC controller PCA error o 55 01 06 event code NVRAM memory data error warning 55 02 06 event code NVRAM memory access error warning Solve problems ENWW DRAFT Recommended action Turn the product off and then on If the error persists replace the DC controller PCA 56 00 YY Error To continue turn off then on Description Optional paper trays communication error Recommended action Turn the product off and then on If the error persists reseat the optional paper trays 1 x 500 sheet feeder and or 3 x 500 sheet feeder Check the input c
196. rmware version was installed See Configuration page on page 97 and Determine the installed revision of firmware on page 292 294 Solve problems ENWW DRAFT
197. roduct and uses the old disk s encryption password with the new disk The secure disk that is already locked to this product remains accessible to this product Select the Clear Password item to continue using the non secure disk and clear the password associated with the yet to be installed secure disk CAUTION Data on the missing secure disk will be permanently inaccessible Retain Password Boot Device Select the Retain Password item to use the non secure disk for this session only and then search for the missing secure disk in future sessions Secure Erase Select the Secure Erase item to erase all of the data on the disk and unlock it if required This might take a long time NOTE The system will be unusable until the system files are reinstalled ATA secure erase command one pass over write Erases entire disk including firmware The disk remains an encrypted disk Erase and Unlock Select the Erase and Unlock item to cryptographically erase all data on disk and unlock the disk to allow access to it from any product NOTE The system will be unusable until the system files are reinstalled Erases the crypto key The disk becomes a non encrypted disk Get Status This item provides disk status information if any is available ENWW DRAFT Preboot menu options 287 Table 66 Preboot menu options 3 of 5 Description Select the Internal Device item to erase the internal device o
198. roduct menus and in the printer driver Make sure that they match and are correct for the type of media being used 3 Replace the fuser 4 If the error persists replace the low voltage power supply 5 If this product has been previously serviced check the connector J131 on the DC controller PCA w 4 186 Solve problems ENWW DRAFT ENWW Drive circuit fault 1 Check the power source Make sure the power source meets product requirements NOTE If the power source does not meet the power frequency requirement of 43 to 67Hz the fuser temperature control does not work properly and causes this error 2 If the error persists replace the low voltage power supply 3 If this product has been previously serviced check the connector J21 on the DC controller PCA W 7 Fuser pressure release mechanism failure 1 Remove and then reseat the fuser Make sure there is no residual paper in the fuser N Check the fuser pressure release sensor flag If it is damaged replace the fuser 2 Use the sensor test in the Manual sensor test to verify that the fuser pressure release sensor PS9 is properly functioning If it is not replace the fuser gear assembly 4 Use the fuser pressure release drive test in the component test to verify that the fuser motor M4 is properly functioning If it is not replace the fuser motor 5 If the error persists replace the low voltage power supply 6 If this product has been previ
199. rror To continue press OK Description A media transportation error has occurred o ENWW Y 0 Photo media 1 Photo media 2 Photo media 3 Designated media 2 Designated media 3 or N A typed or AutoSense Y AutoSense Normal special case distinguished from typed Normal Y 2 Normal typed not AutoSense Y 3 Light media 1 2 or 3 typed or AutoSense Y 4 Heavy media 1 typed or AutoSense Y 5 Heavy media 2 typed or AutoSense Y 6 Heavy media 3 typed or AutoSense ref Glossy media 1 typed or AutoSense Y 8 Glossy media 2 typed or AutoSense Y 9 Glossy media 3 typed or AutoSense Y A Glossy film typed or AutoSense Y B DRAFT Tools for troubleshooting 18 42 XX YY 182 OHT typed or AutoSense YVaE Label Y D Envelope 1 Envelope 2 or Envelope 3 Y E Rough designated media 1 typed or AutoSense Z 1 Tray 1 Z 2 Tray 2 Z 3 Tray 3 Z 41 Tray 4 Z 5 Tray 5 Z 6 Tray 6 Z D Duplexer Recommended action Turn the product off and then on If the error persists replace the DC controller PCA Description Internal system failure Recommended action Turn the product of f then on and retry Solve problems DRAFT ENWW If the error persists clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu 47 00 XX Description Backchannel internal error Recommended action Turn the product off and then on again R
200. rs J531L and J531D and the connector 1152 on the DC controller Poor contact of the TOP sensor connector Reconnect the intermediate connector J554L and J554D of the TOP sensor and connector J122 on the DC controller PCA The TOP sensor is defective Run the manual sensor test to verify that the TOP sensor is functioning properly If not replace the registration assembly See Xref Error Target does not exist Poor contact of the MP pickup solenoid drive connector Reconnect the connector of the tray pickup solenoid intermediate connectors J530L and J530D and the connector J152 on the DC controller PCA The MP pickup solenoid is defective Execute the tray pickup solenoid driving test in the component test see Component tests on page 61 If the solenoid is defective replace the right door assembly See Xref Error Target does not exist Poor contact of the pickup motor drive connector M5 Reconnect the picku motor connector J523 and connector 1260 intermediate connectors J535L and J535D and the connector 11003 on the DC controller PCA The pickup motor is defective Execute the pickup motor driving test in the component test see Component tests on page 61 If the motor is defective replace the paper pickup assembly See Xref Error Target does not exist Solve problems ENWW DRAFT Table 57 Causes and solutions for pickup stationary jams Cause Soluti
201. rsonnel should not back up or restore customer data under any circumstances In the following table asterisks indicate the factory default setting 152 Solve problems ENWW DRAFT Table 43 Backup Restore menu First level Second level Third level Values Description Backup Data Scheduled Backups Enable Scheduling Disabled This feature allows you to create a backup copy of Enabled the products configuration settings and stored jobs Restores from backup copy when configuration recovery is necessary Backup Time Default current time Set the time that the scheduled backup executes Days Between Default 1 Set the number of days Backups between scheduled backups Backup Now Use this feature to perform manual backups of the products configuration data to the local drive or the front panel USB port Export Last Backup Use this feature to export the last performed backup data to the local drive or the front panel USB port Restore Data Insert a USB drive that Restore locally saved contains the backup file backups of the systems configuration data from the front panel USB drive ENWW Tools for troubleshooting 153 DRAFT Calibration Cleaning menu In the following table asterisks indicate the factory default setting Table 44 Calibration Cleaning menu First level Second level Values Description Auto Cleaning Off When auto cleaning is on the product prints a cleaning page
202. s Tools for troubleshooting 61 DRAFT NOTE The front or side door interlocks must be defeated to run the component tests Some tests may require that the ITB and print cartridges be removed The control panel display prompts you to remove some or all cartridges during certain tests 1 Press the Home buttone 2 Open the following menus e Administration e Troubleshooting e Diagnostic Tests oa Press the Down arrow to highlight the Component Test item and then press the OK button A Select the component test options for the test you want to run Table 23 Component tests 1 of 2 Component test Component tested Comments Transfer Motors M1 ITB motor Drives the ITB motor and drum motor together at a specified M2 drum motor speed for 5 seconds Belt Only M1 ITB motor Drives ITB drive motor at a specified speed for 5 seconds Developer Motors M1 ITB motor Drives the ITB motor at a specified speed for 5 seconds M3 developer motor Drives the developer motor at a specified speed for 5 seconds drives 3 times Cartridge Motors M1 ITB motor Drives the ITB motor at a specified speed for 5 seconds M2 drum motor Drives the drum motor at a specified speed for 5 seconds drives 3 times Fuser Motor M4 Drives the fuser motor at a specified speed for 5 seconds Alienation Motor cartridge M6 developer alienation motor Drives the developer disengagement motor and en
203. s option allows quicker printing when coming out of sleep mode or when you turn the product on but print quality might be reduced For best results allow the product to calibrate before printing Print jobs performed before calibration might not be of the highest quality USB Firmware Upgrade menu ENWW To display At the product control panel select the Device Maintenance menu and then select the USB Firmware Upgrade menu Insert a USB storage device with a firmware upgrade bundle into the USB port and follow the on screen instructions Tools for troubleshooting 155 DRAFT Service menu The personal identification number PIN used to access the Service menu is 11552010 In the following table asterisks indicate the factory default setting First level Second level User Access Code Third level Values Description Access the product with a user level personal identification number PIN NOTE Some menus or function might not be available Administrator Access Code Access the product with a administrator level personal identification number PIN Service Access Code Print Event Log Access the product with a technician level personal identification number PIN Prints a report containing the last 50 entries in the product s event log starting with the most recent View Event Log Clear Event Log Cycle Counts Mono Cycle Counts o Range
204. s bootable Change Select this item to set or change the administrator password Password Clear Select theClear Password item to remove a password from the Password Administrator menu Before the password is actually cleared a message will be shown asking to confirm that the password should be cleared Press the OK button to confirm the action When the confirmation prompt appears press the OK button to clear the password 286 Solve problems ENWW DRAFT Table 65 Preboot menu options 2 of 5 Menu option First level Second Third level level Administrator Manage Clear Disk Disk continued Description Select the Clear Disk item to enable an external device for job storage Job storage is normally enabled only for the Boot device This will be grayed out unless the 99 09 68 error is displayed Lock Disk Select the Lock Disk item to lock mate a new secure disk to this product The secure disk already locked to this product will remain accessible to this product Use this function to have more then one encrypted disk accessible by the product when using them interchangeably The data stored on the secure disk locked to this product always remains accessible to this product Leave Unlocked Clear Password Select the Leave Unlocked item to use a new secure disk in an unlocked mode for single service event The secure disk that is already locked to this product will remain accessible to this p
205. s no response replace the fuser 44 Solve problems ENWW DRAFT Developer alienation sensor PS11 ENWW This sensor is located inside the main drive assembly and cannot be accessed for direct manual testing Use the paper path sensor test to test this sensor 1 2 Press the Home button Open the following menus e Administration e Troubleshooting e Diagnostic Tests Press the Down arrow to highlight the Paper Path Sensors item and then press the OK button Press the Down arrow to highlight Start and then check the control panel display for sensor response watch the developer alienation sensor PS1 1 in the list If there is no response replace the main drive assembly Tools for troubleshooting DRAFT 45 ITB alienation switch SW5 1 Remove the toner cartridges and the ITB Activate the senor by moving the flag located on the rear ITB guide rail Figure 13 Test the ITB alienation switch 2 Check the control panel display for sensor response 3 If there is no response replace the main drive assembly 46 Solve problems ENWW DRAFT Tray Bin manual sensor test Use this test to test the tray and bin sensors and switches manually The following illustrations and table show the locations of these sensors 1 Press the Home button 2 Open the following menus e Administration e Troubleshooting e Diagnostic Tests o the OK button Table 21 Tray Bin manual sensor test
206. s puo loa syassea fpu apessen Josus oop 146i ONS OATES ONS rover asen Hause aur wur esues Bpow gar ENWW 70 n 1 13 1 15 18 a7 rT rT 20 21 1 2 3 4 5 D 7 D wer EET EEP EE EEN EET EED LEH lo EEKE vonar EAEI TAISNA ELE EE CELE CAEUCEEEEI CLEEF WHINGSS3aNC CEEE EEEE COACERE soWossaan0 CEET WOd AUA a ONS Ther EEEE CEE CEEE EEEE CEEE ss BH KEEN 730 Wd Tac Wiel Tad Bh EEE SUN BH SEN Ha IS ER DRAFT pouaros and enasseo poousjos asaaas xardna sojou pas xan hue ppow xan wae ONS ND T DT 5 Sele eee ae FETES 5 S 5 orst ows uoneueye CTT osuss aseajes ainssevd sasn Figure 44 General circuit diagram 2 of 2 Josu9s nny epou Tw Solve problems 88 Figure 45 Paper feeder general circuit diagram 1 X 500 a I o a
207. s to the numbering of trays and feeders The Classic numbering is based on HP LaserJet 4 printers and earlier models Print Options menu In the following table asterisks indicate the factory default setting Table 36 Print Options menu First level Second level Values Description Number of Copies Default 1 Allows you to set the default number of copies for print jobs The default number is 1 Default Paper Size Select from a list of sizes Allows you to set the that the product supports default paper size Default Custom Paper Inches X Dimension Range 2 99 12 28 Allows you to set the Size default size for any Default 12 28 custom print job that does not specify the dimensions in inches Y Dimension Range 5 00 18 50 Allows you to set the default size for any Default 18 5 custom print job that does not specify the dimensions in inches MM X Dimension Range 76 312 Allows you to set the default size for any Default 312 custom print job that does not specify the dimensions in millimeters ENWW Tools for troubleshooting 129 DRAFT Table 36 Print Options menu continued First level Second level Values Y Dimension Range 127 470 Default 470 Description Allows you to set the default size for any custom print job that does not specify the dimensions in millimeters Sides 1 sided 2 sided Use this feature to indicate whether the original document is
208. s you to the section of this chapter that contains steps for correcting the malfunction Before beginning any troubleshooting procedure check the following issues e Are supply items within their rated life e Does the configuration page reveal any configuration errors E NOTE The customer is responsible for checking supplies and for using supplies that are in good condition Determine the problem source When the product malfunctions or encounters an unexpected situation the product control panel alerts you to the situation This section contains a pre troubleshooting checklist to filter out many possible causes of the problem A troubleshooting flowchart helps you diagnose the root cause of the problem The remainder of this chapter provides steps for correcting problems Pre troubleshooting checklist The following table includes basic questions to ask the customer to quickly help define the problem General topic Questions Environment s the product installed on a solid level surface 1 s the power supply voltage within 10 volts of the specified power source s the power supply plug inserted in the product and the outlet not a power strip s the operating environment within the specified parameters s the product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the coping processes Ammonia gas
209. seeing a faint image of the page repeated at the bottom of the page or on the following page first make sure the Paper Type and Print Mode settings are correct for the type of paper you are using If you continue to see ghost images on your print jobs set the Fuser Temp feature to one of the Alternate settings Try the ALTERNATE 1 setting first and see if it solves the problem If you continue to see the problem try ALTERNATE 2 and then ALTERNATE 3 Using the ALTERNATE 2 and ALTERNATE 3 settings might cause an extra delay between jobs PAPER CURL MODE Use in high humidity and high temperature environments The REDUCED setting decreases fuser temperature and increases the interpage gap Table 63 MP modes under the Optimize submenu NORMAL PAPER Set to SMOOTH when printing on smooth paper of normal weight HEAVY PAPER Set to SMOOTH when printing on smooth heavy media types LIGHT MEDIA Set to SMOOTH when printing on smooth light media types ENVELOPE CONTROL Set to REDUCED TEMP if envelopes are sticking due to moisture in the envelop adhesive ENVIRONMENT Set to LOW TEMP if the product is operating in a low temperature environment and you are having problems with print quality such as blisters in the printed image LINE VOLTAGE Set to LOW VOLTAGE if the product is operating in a low voltage environment and you are having problems with print quality such as blisters in the printed image TRAY1 Set to ALTERNATE
210. st in the manual sensor test to verify that the switch is properly functioning If the switch fails the test replace the switch Check the sensor flag on the right door assembly If it is damaged replace the door assembly If the product has been recently serviced check the connector J708 on the 24V interlock switch and the connector J181 on the DC controller PCA Close upper right door For help press Description The upper right door of the product is open Recommended action Close the door Use the rightdoor switch SP15 test in the manual sensor test to verify that the switch is properly functioning If the switch fails the test replace the switch Check the sensor flag on the right door assembly If it is damaged replace the door assembly If the product has been recently serviced check the connector J708 on the 24V interlock switch and the connector J181 on the DC controller PCA Cooling device Description The product is cooling Recommended action No action is necessary Creating cleaning page Description A cleaning page is being generated Recommended action No action is necessary 214 Solve problems ENWW DRAFT Data received To print last page press OK Description The product is waiting for the command to print the last page Recommended action Press the OK button to print the last page of the job EIO lt X gt disk initializing Description The specified EIO disk device is initializin
211. st the Tray 1 paper present sensor 3 Check the control panel display for sensor response 4 If there is no response replace the paper pickup assembly ENWW Tools for troubleshooting 49 DRAFT Tray 2 paper present sensor PS1 1 Remove the tray 2 In the tray cavity release the spring loaded tray present lever to lower the flag callout 1 and then toggle the flag to activate the sensor Figure 15 Test the tray 2 paper sensor 3 Check the control panel display for sensor response 4 If there is no response replace the last paper detect sensor 50 Solve problems ENWW DRAFT Tray 2 paper surface sensor PS4 1 Remove the tray 2 In the tray cavity insert a slip of paper in the photo sensor receptor and transmitter callout 1 Figure 16 Tray 2 paper surface sensor 3 Check the control panel display for sensor response 4 If there is no response replace the lifter drive assembly ENWW Tools for troubleshooting 51 DRAFT Tray 2 paper size switches SW7 and SW8 NOTE These switches also detect cassette presence If these switches fail the message Tray lt X gt open could appear on the control panel display 1 Remove the tray From inside the tray cavity push any of the switch buttons callout 1 X TIP You can test these sensors by opening and then closing the tray Figure 17 Test the Tray 2 paper size switches 2 Check the control panel display for sensor respo
212. t share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer ENWW Solve performance problems 277 DRAFT Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable e Verify that the cable is connected to the computer and to the product e Verify that the cable is not longer than 2 m 6 5 ft Replace the cable if necessary e Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page See Configuration page on page 97 Problem Poor physical connection Solution Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is unable to communicate with the product Use the command prompt to ping the product
213. t status or situations that might require action Control panel messages appear temporarily and might require that you acknowledge the message by pressing the OK button to resume printing or by pressing the Stop button to cancel the job With certain messages the job might not finish printing or the print quality might be affected If the message is related to printing and the auto continue feature is on the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement For some messages restarting the product might fix the problem If a critical error persists the product might require service 10 0X YO Supply memory error Description The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge Memory error o 10 00 00 event code Black print cartridge o 10 01 00 event code Cyan print cartridge o 10 02 00 event code Magenta print cartridge o 10 03 00 event code Yellow print cartridge E label missing o 10 00 10 event code Black print cartridge o 10 01 10 event code Cyan print cartridge o 10 021 10 event code Magenta print cartridge o 10 03 10 event code Yellow print cartridge 158 Solve problems ENWW DRAFT Recommended action 1 Remove and then reinstall the indicated print cartridge 2 If the error reappears turn the power off and then on 3 Check the cartridge e label
214. ta some data might be lost and then simplify the print job or install additional memory 21 00 00 Page too complex Description The page decompression process was too slow for the printer Recommended action Press the OK button to continue printing some data might be lost 32 1C XX Description o 32 1C 01 event code NVRAM backup restore service backup started o 32 1C 02 event code NVRAM backup restore service restore started o 32 1C 03 event code NVRAM backup restore administrator backup started o 32 1C 04 event code NVRAM backup restore administrator restore started o 32 1C 05 event code Backup restore complete o 32 1C 06 event code Data model failed to clone job ticket o 32 1C 07 event code Backup restore permissions error 172 Solve problems ENWW DRAFT ENWW 32 1C 08 event code Not enough disk space to perform backup restore or network share issue 32 1C 09 event code Tried to restore a backup file that was not valid for this product 32 1C 0A event code Backup file is invalid 32 1C 0B event code Backup is from newer version of FW than what is currently on the product 32 1C 0C event code Backup cancelled from the HP Embedded Web Server 32 1C 0D event code Backup restore failed auto reboot failed or the product might be busy 32 1C 0E event code Backup restore timeout while communicating with the formatter 32 1 11 event code Backup restore timeout while communicating
215. ta corruption has occurred in the solutions volume Recommended action Turn the product off and then on Use the Clean Disk item in the Preboot menu Reload the firmware DRAFT ENWW 98 00 03 Corrupt data in configuration volume Description Data corruption has occurred in the configuration volume Recommended action Turn the product off and then on Use the Clean Disk item in the Preboot menu Reload the firmware 98 00 04 Corrupt data in job data volume Description Data corruption has occurred in the job data volume Recommended action Turn the product off and then on Rerun the file erase function 99 00 01 Upgrade not performed file is corrupt Description A remote firmware upgrade RFU was not performed CRC error in the firmware image bad image Recommended action Download the RFU file and attempt the upgrade again 99 00 02 Upgrade not performed timeout during receive Description A remote firmware upgrade RFU was not performed I O timeout when reading header number and size Indicates a problem with the network environment not the device Recommended action The most common cause is an issue with the network environment Make sure that there is a good connection to the device and attempt the upgrade again or upgrade using the USB walk up port 99 00 03 Upgrade not performed error writing to disk Description A remote firmware upgrade RFU was not performed ENWW Tools for troubleshooting 201
216. tatus model number hardware firmware version port select port configuration auto negotiation manufacturing identification and manufactured date 2 Security Settings information 3 Network Statistics indicates the total packets received unicast packets received bad packets received framing errors received total packets transmitted unsendable packets transmit collisions and transmit late collisions 4 TCP IP information including the IP address 5 IPv4 information 6 IPv6 information Always make sure the status line under the HP Jetdirect configuration lines indicates I O Card Ready ENWW DRAFT Tools for troubleshooting 99 Finding important information on the configuration pages Certain information such as the firmware date codes the IP address and the e mail gateways is especially helpful while servicing the product This information is on the various configuration pages Table 26 Important information on the configuration pages Type of information Firmware date codes When you use the remote firmware upgrade procedure all of these firmware components are upgraded Accessories and internal storage All optional devices that are installed on the product should be listed on the main configuration page In addition separate pages print for the optional paper handling devices and the fax accessory These pages list more detailed information for those devices Addition
217. tch Figure 4 Test the frontdoor opening closing switch a 3 Check the control panel display for sensor response 4 If there is no response replace the front door opening closing microswitch or the cable 38 Solve problems ENWW DRAFT Right door opening closing sensor PS15 E NOTE The frontdoor opening closing switch PS14 is also activated by the right door During this test the front door must remain closed 1 Open the rightdoor assembly to disengage the right door opening closing photo interrupter sensor 2 Insert a piece of paper callout 1 to override the frontdoor opening closing switch PS14 E NOTE The paper must be thick enough to depress and hold in place the sensor actuator arm Figure 5 Test the right door opening closing switch 1 of 2 VAAN WN ENWW Tools for troubleshooting DRAFT 39 3 Insert a thin piece of paper callout 1 to activate the right door opening closing sensor PS15 A CAUTION Using too thick of a piece of paper to activate this sensor might dislodge the photo interrupter body from its mounting bracket Make sure you use a thin piece of paper to activate the sensor Figure 6 Test the rightdoor opening closing switch 2 of 2 4 If there is no response replace the right door sensor AO Solve problems ENWW DRAFT TOP top of page sensor PS5 1 Open the right door and then locate the sensor flag call
218. the computer or network port Make sure that the connection is secure b Make sure that the cable itself is not faulty by using a different cable if possible c Check the network connection 3 Ensure that the print media that you are using meets specifications 4 Print a configuration page If the product is connected to a network an HP Jetdirect page also prints a If the pages do not print check that at least one tray contains print media b Ifthe page jams in the product see the jams section 5 If the configuration page prints check the following items a If the page prints correctly the product hardware is working The problem is with the computer you are using with the printer driver or with the program b Ifthe page does not print correctly the problem is with the product hardware 6 Does the image quality meet the user s requirements If yes see step 7 If no check the following items e Print the print quality PQ troubleshooting pages e Solve the print quality problems and then see step 7 7 Atthe computer check to see if the print queue is stopped paused or set to print offline Windows Click Start click Settings and then click Printers or Printers and Faxes Double click the HP Color LaserJet CP5525n HP Color LaserJet CP5525dn or HP Color LaserJet CP5525xh item depending on the product model installed Or Mac OS X Open Printer Setup Utility and then double click the line for the HP Color Las
219. the maximum stack height mark in the tray The paper is skewed The inputtray guides are not adjusted correctly Adjust them so they hold the stack firmly in place without bending it The paper is binding or sticking together Remove the paper flex it rotate it 180 or flip it over Reload the paper into the input tray The paper is removed before it settles into the output bin Reset the product Wait until the page completely settles in the output bin before removing it During two sided printing you removed the paper before the second side of the document was printed Reset the product and print the document again Wait until the page completely settles in the output bin before removing it The paper is in poor condition Replace the paper The internal tray rollers are not picking up the paper If the paper is heavier than the heaviest supported weight for the tray it might not be picked from the tray The rollers are worn Replace the rollers The paper has rough or jagged edges Replace the paper The paper is perforated or embossed Perforated or embossed paper does not separate easily Feed single sheets from Tray 1 Paper was not stored correctly Replace the paper in the trays Paper should be stored in the original packaging in a controlled environment Not all product packing material was removed Solve problems Verify that the packing tape cardboard and
220. the product at the start of the workday The sleep schedule can be configured using the EWS Inactivity Timeout Range 10 300 seconds Idle Timeout The time period in seconds after which an idle Default 60 TCP print data connection is closed default is 60 seconds O disables the timeout Clearable Warnings On Sets whether a warning is cleared on the control panel or Job when another job is sent Job The warning message disappears at the end of the job On The warning message remains until you press the OK button Continuable Events Auto continue 10 seconds Press OK to continue Determines product behavior when the system generates an Auto Continuable error On Allows the product to continue printing Off Stops the product from printing until the error is cleared by the user ENWW DRAFT Tools for troubleshooting 131 Manage Supplies menu In the following table asterisks indicate the factory default setting Table 38 Manage Supplies menu First level Second level Third level Fourth level Values Description Supplies Status Use the Supplies Status menu to configure how the product reacts when supplies are reaching the end of their estimated life Supply Settings Black Cartridge Very Low Stop Select what the Settings product should do Prompt to when the print continue cartridge is very near the end of its Continue estimated life Stop The pro
221. ting the product does not restore the firmware files e Rebooting the product restores the firmware files from the Repository location but does not restore any customer defined settings e After executing the Clean Disk function the message 99 09 67 displays on the control panel e After executing the Clean Disk function the product firmware must be reloaded A CAUTION HP recommends that you do not use theClean Disk option unless an error occurs and the solution in the product service manual recommends this solution After executing the Clean Disk function the product is unusable HP recommends backing up product configuration data before executing a Clean Disk if you need to retain customer defined settings See the Backup Restore item in the Device Maintenance menu Reasons for performing Clean Disk e The product continually boots up in an error state E NOTE Try clearing the error prior to executing a Clean Disk e The product will not respond to commands from the control panel e Executing the Clean Disk function is helpful for troubleshooting hard disk problems e To reset the product by deleting all solutions and customer defined settings ENWW Service mode functions 283 DRAFT Execute a Clean Disk 1 Turn the product on When the Ready Data and Attention LEDs are illuminated solid press the Stop button 2 3 Press the Down arrow button w to highlight Administration and then press the OK button 4
222. tions for duplexing reverse jams Cause Solution The duplex reverse roller is worn or deformed Replace the fuser See Xref Error Target does not exist The duplex feed roller is worn or deformed Replace the right door See Xref Error Target does not exist 254 Solve problems ENWW DRAFT Table 53 Causes and solutions for duplexing reverse jams continued Cause Solution Poor contact of the duplex reverse motor M7 Reconnect the connectors J520 on the duplex reverse motor intermediate connector connectors J552L and J552D connector J1006 on the driver PCA and connectors J93 J92 J91 on the DC controller PCA The duplex reverse motor is defective Replace the duplex drive assembly See Xref Error Target does not exist Table 54 Causes and solutions for duplex repick jams Cause Solution The duplex re pickup sensor lever is set Check the sensor lever to make sure it is set correctly If it is damaged replace incorrectly or damaged the right door assembly See Xref Error Target does not exist The spring of the duplex re pickup sensor Check the spring and place it in correct position lever is unhooked Poor contact of the duplex reverse solenoid Reconnect the intermediate connectors J522L and J522D connector J1005 SL3 connector on the driver PCA and connectors J93 J92 J91 on the DC controller PCA The duplex reverse solenoid is defective Replace the duplex d
223. to cool before handling it 1 Open the right door 2 Install or adjust the fuser 3 Close the right door Install supplies Description More than one supply is missing or is installed incorrectly Recommended action Press the OK button to identify the supplies that need to be replaced Press the OK button a second time for more information about the specific supply Insert the supply or make sure it is correctly installed and fully seated Install Transfer Unit Description The transfer unit is either not installed or not installed correctly 218 Solve problems ENWW DRAFT Recommended action 1 Open the right door 2 Install the ITB E NOTE If the ITB is already installed remove it and then reinstall the ITB 3 Close the right door 4 If the error persists use the ITB alienation sensor switch SW5 in the manual sensor test to verify that the switch is properly functioning If it is not replace the main drive assembly 5 If the error persists use the T1 roller engagement and disengagement drive test in the component test to verify that the ITB alienation mechanism is properly functioning If it is not replace the fuser drive assembly 6 Ifthe product was recently serviced check the connector J181 on the DC controller PCA Internal disk not functional Description The internal hard drive is not correctly functioning Recommended action Turn the product off and then reinstall the hard drive
224. tory pages Recommended action No action necessary Printing Font List Description The product is printing the Font List pages Recommended action No action necessary Printing Fuser Test Page Description The product is printing the Fuser Test page Recommended action No action necessary Printing Help Page Description The product is printing the Help page Recommended action No action necessary 224 Solve problems DRAFT ENWW Printing Menu Map Description The product is printing the Menu Map pages Recommended action No action necessary Printing PQ Troubleshooting Description The product is printing the PQ Troubleshooting pages Recommended action No action necessary Printing Registration Page Description The product is printing the Registration pages Recommended action No action necessary Printing RGB Samples Description The product is printing the RGB Sample pages Recommended action No action necessary Printing stopped Description Time has expired on the Print Stop test Recommended action Press the OK button to continue Printing Supplies Status Page Description The product is printing the Supplies Status page ENWW Tools for troubleshooting 225 DRAFT Recommended action No action necessary Printing Usage Page Description The product is printing the Usage page Recommended action No action necessary Processing duplex job
225. tray feed sensor is functioning properly See Tray Bin manual sensor test on page 47 for information If it is not replace the pickup assembly of the specific tray Table 61 Causes and solutions for residual media jams Cause Solution The sensor that detects residual paper jams is Run the manual sensor test fo verify which sensor detects the paper See Tray set incorrectly or damaged Bin manual sensor test on page 47 for information Check the sensor lever to make sure it is set correctly If it is damaged replace the corresponding pickup assembly The spring of the sensor lever that detects Run the manual sensor test to verify which sensor detects the paper See Tray residual paper jams is unhooked Bin manual sensor test on page 47 for information Check the spring of the sensor lever to make sure it is set correctly Poor contact exists in the sensor that detects Run the manual sensor test to verify which sensor detects the paper See Tray residual paper jams Bin manual sensor test on page 47 for information Reconnect the following corresponding sensor connectors The sensor that detects residual paper jams is Run the sensor test in the sensor monitor mode to verify which sensor detects defective the paper Replace media feed sensor ENWW Clear jams 259 DRAFT Change jam recovery This product provides a jam recovery feature that reprints jammed pages The following options are available
226. tte 3 media out sensor and connector J2003C on the paper deck controller PCA 3 Load Tray lt X gt Type Size To use another tray press OK Description This message appears when the indicated tray is selected but is not loaded and other paper trays are available for use It also appears when the tray is configured for a different paper type or size than the print job requires Recommended action Load the correct paper in the tray If prompted confirm the size and type of paper loaded Otherwise press the OK button to select another tray Loading program lt XX gt Do not power off Description Programs and fonts can be stored on the product s file system and are loaded into RAM when the product is turned on The number lt XX gt specifies a sequence number indicating the current program being loaded Recommended action No action necessary E NOTE Do not turn the product off Manually feed output stack Then press OK to print second sides Description The product has printed the first side of a manual duplex job and is waiting for the user to insert the output stack to print the second side 220 Solve problems ENWW DRAFT Recommended action 1 Maintaining the same orientation remove pages from the output bin Flip document printed side up Load document in Tray 1 amp Press the OK button to print the second side of the job Manually feed Type Size Description This message appears
227. tton to clear the message 2 If you cannot remove the paper or if no jammed paper is visible in Tray 1 close Tray 1 and open the upper right door ENWW Clear jams 249 DRAFT 3 Gently pull the paper out of the pick up area 4 Close the upper right door 250 Solve problems ENWW DRAFT Clear jams from Tray 2 Tray 3 or an optional tray A CAUTION Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray which might cause another jam Be sure to clear jams from the upper and lower right door before opening a tray 1 Open the tray and make sure that the paper is stacked correctly Remove any jammed or damaged sheets of paper To access jammed pape from the tray cavity remove the tray rom the product 2 Close the tray 3 If the jam is in Tray 3 you also can open the door on the right side of the tray remove the jammed paper and then close the door ENWW Clear jams 25 DRAFT Clear jams in the output bin area 1 If paper is visible from the output bin grasp the leading edge and remove it 252 Solve problems ENWW DRAFT Jam causes and solutions Jams in the output bin Table 48 Causes and solutions for delivery delay jam Cause The outputbin full sensor flag is damaged Solution Examine the output bin full sensor flag for damage If the flag is damaged replace the paper delivery assembly See Xref Error Target
228. uirements Yes 4 No gt 1 Is the product on and does a readable Follow the power on troubleshooting checks See Power subsystem message display on page 30 Power on Yes J No gt After the control panel display is functional see step 2 2 Does the message Ready display on the If an error message displays see Interpret control panel status alert messages and event code errors on page 158 After the errors have been corrected go to step 3 If the event log does not print see Print an event log on page 238 If paper jams inside the product see Clear jams on page 240 If error messages display on the control panel when you try to print an event log see Print an event log on page 238 After successfully printing and evaluating the event log see step 4 If accessories that are installed are not listed on the configuration page remove the accessory and reinstall it After evaluating the configuration pages see step 5 Compare the images with the sample defects in the image defect tables See Print quality examples on page 269 After the print quality is acceptable see step 6 6 Interface ENWW Can the customer print successfully from the host computer Yes This is the end of the troubleshooting process No gt Verify that all I O cables are connected correctly and that a valid IP address is listed on the Jetdirect configuration page If error messages display o
229. uld appear when the type or size for a job does not match the size or type configured for Tray 1 Two options are available Always A prompt always appears before printing a manual feed job Unless loaded A message appears only if the multipurpose tray is empty or does not match the size or type of the job Size Type Prompt Display Do not display This option controls whether the tray configuration message appears whenever a tray is closed Two options are available Display This option shows the tray configuration message when a tray is closed You can configure the tray size or type directly from this message Do not display This option prevents the tray configuration message from automatically appearing Use another tray Enabled This option turns on or off the control panel prompt to select another tray when the Disabled specified tray is empty Alternative Letterhead Mode Disabled When this option is On you can load letterhead or preprinted paper the same way Enabled for every job whether printing on one or both sides of the page This option is available only for models that have automatic duplexing 136 Solve problems DRAFT Table 39 Manage Trays menu continued First level Values Description Blank Pages Auto This option controls how the product handles two sided jobs duplexing Two options are Yes available Auto Enables Smart Duplexing which instructs the product not to pro
230. unhooked position The fuser output sensor lever is damaged Replace the sensor PS6 Poor contact of the fuser output sensor Reconnect connector J1055 of the fuser output sensor and connector J131 connector on the DC controller PCA ENWW Clear jams 255 DRAFT EY NOTE Table 55 Causes and solutions for residual media jams continued Cause The fuser output sensor is defective Solution Run the manual sensor test to make sure the fuser delivery sensor is functioning properly See Fuser output sensor PS6 on page 44 for information If the sensor is defective replace the fuser See Xref Error Target does not exist The duplex pickup sensor lever is damaged Replace the right door assembly See Xref Error Target does not exist Even if jammed paper is visible in Tray 1 clear the jam from the inside of the product by opening the right door Jams in Tray 1 Tray 2 and internal paper path Table 56 Causes and solutions for pickup delay jam 1 tray pickup Cause The tray 1 pick up roller or the tray 1 separation pad is worn or deformed Solution Replace the tray 1 pickup roller and separation pad See Xref Error Target does not exist and Xref Error Target does not exist Replace the right door See Xref Error Target does not exist Poor contact of the tray 1 media presence sensor connector Reconnect the connectors of the tray media feed sensor intermediate connecto
231. ver to make sure it is correctly positioned If it is damaged replace the registration sensor assembly See Xref Error Target does not exist Poor contact of the TOP sensor connector Reconnect the TOP sensor and connector J122 on the DC controller PCA The TOP sensor is defective Run the manual sensor test to verify that the TOP sensor PS5 is functioning properly See TOP top of page sensor PS5 on page 41 for information If it is not replace the registration sensor assembly See Xref Error Target does not exist Jams in Tray 3 4 5 and 6 Table 60 Causes and solutions for pickup delay and pickup stationary jams Cause Solution The paper feeder pickup roller is worn or deformed The paper feeder separation roller is worn or deformed Replace the pickup roller See Xref Error Target does not exist Replace the separation roller See Xref Error Target does not exist The paper feeder feed roller is worn or deformed Replace the feed roller See Xref Error Target does not exist Poor contact of the paper feeder media feed sensor connectorS A tray feed sensor is defective Run the manual sensor test to verify that the paper feeder media feed sensor is functioning properly See Tray Bin manual sensor test on page 47 for information If it is not replace the paper pickup assembly of the specific tray Poor contact of a paper feeder pickup solenoid driv
232. version of firmware currently installed in this product Navigate the control panel menus ENWW Press the Home button to access the menus Press the Up arrow button a and Down arrow button to highlight a desired menu item Press the OK button to select the menu item Press the Back arrow button to navigate backwards in nested menus Press the Home button again or the Back arrow button repeatedly to exit the menus Tools for troubleshooting 103 DRAFT Sign In menu Table 27 Sign In menu First level Second level Values Description User Access Code Access Code Access the product with a user level personal identification number PIN NOTE Some menus or functions might not be available Administrator Access Code Access Code Access the product with a administrator level PIN Service Access Code Access Code Access the product with a technician level PIN 104 Solve problems ENWW DRAFT Retrieve Job From USB menu Use the Retrieve Job From USB menu to view listings of jobs stored on an external USB memory device amp NOTE You must enable this feature by using the control panel menus or the HP Embedded Web Server before it can be used To enable this feature by using the control panel menus access the Administration menu Retrieve From USB Settings sub menu and then select Enable Table 28 Retrieve Job From USB menu First level Second level Values Description Retr
233. when manual feed is selected Tray 1 is not loaded and other trays are empty Recommended action Load tray with requested paper If paper is already in tray press the Help button to exit the message and then press the OK button to print To use another tray clear paper from Tray 1 press the Help button to exit the message and then press the OK button Manually feed Type Size To use another tray press OK Description This message appears when manual feed is selected Tray 1 is loaded and other trays are available Recommended action Load tray with requested paper If paper is already in tray press the Help button to exit the message and then press the OK button to print To use another tray clear paper from Tray 1 press the Help button to exit the message and then press the OK button Moving solenoid Description The solenoid is moving as part of a component test Recommended action To exit press v Moving solenoid and motor Description The solenoid and a motor are moving as part of a component test ENWW Tools for troubleshooting 221 DRAFT Recommended action To exit press v No job to cancel Description You have pressed the stop button but the product is not actively processing any jobs Recommended action No action necessary Paused Description The product is paused and there are no error messages pending at the display The I O continues receiving data until memory is full Recommended acti
234. will not duplex print 2 sided jobs or duplexes incorrectly Cause You are trying to duplex on unsupported paper Solution Verify that the paper is supported for duplex printing The printer driver is not set up for duplex printing The first page is printing on the back of preprinted forms or letterhead Set up the printer driver to enable duplex printing Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side down with the top of the page leading into the product For Tray 2 and 3 load the paper printed side up with the top of the page toward the right of the product The product model does not support automatic 2 sided printing The product configuration is not set for duplexing The HP Color LaserJet CP5525n and HP Color LaserJet CP5525nERROR ERROR Target for reference type variable varref ID was not found ERROR ERROR ERROR ERROR ERROR ERROR ERROR ERROR ERROR models do not support automatic 2 sided printing In Windows run the automatic configuration feature 1 Click the Start button point to Settings and then click Printers for Windows 2000 or Printers and Faxes for Windows XP 2 Right click the HP product icon and then click Properties or Printing Preferences 3 Click the Device Settings tab 4 Under Installable Options click Update Now in the Automatic Configuration list Solve paper handling problems 265 DRAFT Use manual print modes
235. xternal USB memory device Table 2 Retrieve Job From USB menu First level Second level Values Retrieve Job From USB OK Cancel Select a File or Folder Select from the provided list Retrieve Job From Device Memory menu Use the Retrieve Job From Device Memory menu to view listings of jobs stored on the internal product memory ENWW Menu map DRAFT 6 Table 3 Retrieve Job From Device Memory menu First level Second level Third level Values Retrieve Job From Device All Jobs No PIN Print Range 1 9999 Memory NOTE Individual job names also Default 1 appear Delete Select from the provided list Supplies menu In the following table asterisks indicate the factory default setting Table 4 Supplies menu First level Second level Third level Fourth level Values Manage Supplies Supplies Status Supply Settings Black Cartridge Very Low Stop Settings Prompt to continue Continue Low Threshold 1 100 Settings Color Cartridges Very Low Stop Settings Prompt to continue Continue Low Threshold Cyan Cartridge 1 100 Settings Magenta Cartridge Yellow Cartridge Fuser Very Low Stop Settings Prompt to continue Continue Low Threshold 1 100 Settings Transfer Kit Very Low Stop Settings Prompt to continue Continue Solve problems ENWW DRAFT Table 4 Supplies menu continued First level Second level Third level Fourth level Values

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