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HP DeskJet 300 Series Printer Family Technical

1. Pin Number Pin ID Description 1 Strobe A low pulse causes the printer to read one byte of data 2 9 Data 0 Data7 These pins are the data lines Data 0 is the least significant bit LSB 10 Acknowledge The printer sends a low pulse to indicate that it has accepted a byte of data and is ready for more data 11 Busy The printer sends a high logic level to indicate to the computer that it cannot receive data due to data entry a full buffer or error status 12 Paper Error The printer sends a high logic level to indicate to the computer that it is out of paper 13 Ready The printer sends a high logic level to indicate to the computer that it is in an online condition The printer sends a low logic level to indicate that itis offline or that the input buffer is full 16 Signal Ground Signal interface ground 17 Chassis Ground Chassis ground 18 5V The printer outputs a 5 volt high logic level through a 2 2K ohm resistor 19 30 Ground These pins are tied to signal ground 31 Reset Input Clear A low pulse sent by the computer resets the printer and clears the print buffer The reset occurs on the trailing edge of the pulse 32 Error The printer sends a low logic level to the computer to indicate that it is in an error state 1 Active low 2 6 Installation and Configuration Connecting the Interface Cable and Establishing Communication e Usea Centronics parallel interface cable to connect
2. Figure 6 1 Overall Troubleshooting Problem Resolution 6 3 Troubleshooting Battery Pack and AC Operations Printer operates from a battery pack No Connect to a power adapter 1 or rapid recharger Does the printer operate from either a power adapter or rapid recharger Battery discharges Yes before many pages can be printed The battery pack or rapid Check the voltage out of recharger if used to charge operate from either the power adapter or the battery is faulty See Try reviving the battery pack by apower adapter 1 rapid recharger Solving Battery Pack fully discharging it with either or rapid recharger Problems in this chapter Does the printer 1 The printer see Installing Replacing a Battery Pack and Changing the Printer Settings in chapter 2 and Solving Battery Pack Problems in chapter 5 Voltage is 11 VDC 2 The rapid recharger see Rapid The printer may be operating Recharger Buttons and Lights correctly but the user expects and Rapid Recharger different results For more Information in chapter 3 information on the battery pack power adapter and rapid If after discharging and then fully recharger see Powering the charging the battery pack it Printer in chapter 3 Return the printer continues to print many fewer for repair pages than it should replace the battery pack and retest Replace the power adapter or rapid recharger Retest
3. Table 1 5 HP Desk et 300 Series Printer Options Continued Region HP Desk et HP Deskjet HP Deskjet HP Desk et or 340 Printer 320 Printer 310 Printer Portable Power Cord Language of Country Option Option Option Printer Option Included User Documentation Number Number Number Number Germany C2655A ACT C2634A HACT C2621A ACT C2614A 4ACT 8120 6314 German Greece C2634A AR2 C2621A HAR2 8120 6314 English International Intercon C2655A ABK C2634A ABK C2621A HABK C2614A HABK 8120 6315 English International Italy C2655A HABZ C2634A HABZ C2621A HABZ C2614A ABZ 8120 6314 Italian Latin America C2655A 4BM C2634A 4BM C2621A ABM C2614A HABM 8120 6313 Spanish Netherlands C2655A ACU C2634A HACU C2621A HACU C2614A HACU 8120 6314 Dutch and Belgium Norway C2655A ABN C2634A FHABN C2621A ABN C2614A ABN 8120 6314 Norwegian Portugal C2655A HAB9 C2634A AB9 C2621A HAB9 C2614A HAB9 8120 6314 Portuguese Russia C2634A AR3 C2621A HAR3 8120 6314 English International South Africa C2634A HACQ C2621A HACQ C2614A ACQ 8120 6317 English International Spain C2655A ABE C2634A HABE C2621A HABE C2614A HABE 8120 6314 Spanish Sweden C2655A HABS C2634A HABS C2621A HABS C2614A HABS 8120 6314 Swedish ana C2634A 4BQ C2621A 4BQ 8120 6314 French French a C2634A ABP C2621A 4BP 8120 6314 Ge
4. Testing complete Figure 6 2 Troubleshooting Battery Pack and AC Operations 1 Some HP Deskj et Portable printers may have a country specific power module instead of a worldwide power adapter 6 4 Problem Resolution Solving Battery Pack Problems Table 6 1 Solving Battery Pack Problems Problem Printer will not charge the battery pack Solutions 1 Verify that the power adapter is plugged into a powered AC receptacle 2 The user may not be pressing the Power button long enough Press the Power button until the Busy light turns on 3 Perform the printer self test Unless the printer prints a battery level gauge in the self test the printer does notdetect a battery pack installed in the printer and cannot charge or discharge the battery pack In that case check the following Verify that the battery pack is the correct type See table 1 7 Verify that the contacts in the printer battery compartment or on the battery pack are not damaged Verify that the contacts on the battery pack are not covered by tape Verify that the battery pack is properly installed in the printer See Installing Replacing a Battery Pack in chapter 2 of this manual or similar instructions in the User s Guide 4 If the battery pack is new the battery must be fully charged before use 5 If the printer does not charge the battery pack while printing try allowing the printer to charge the battery pack when there is no printin
5. Printer Light Indications in chapter 6 for more information on light error patterns Illegible output when printing 1 Verify the interface cable between the host and the printer is ok Print a Verify the proper printer model is selected in the Printer Setup menu directory from DOS No transparency option available 1 Verify that the HP Desk et 300 Series v6 Printer Driver is selected rather than the Microsoft printer driver included with Windows If printing to an HP Desk et Portable Desk et 310 320 or 340 printer verify the correct printer is selected in the Printer Setup menu Otherwise the transparency mode may not be selectable Composite Black Ink The printer driver produces composite black by mixing the colors of the color print cartridge to produce black ink The printer driver uses composite black instead of true black ink because e TheHP Desk et 300 Series printer holds one color print cartridge or one black print cartridge Therefore any black on a color page must be printed using composite black e In most DOS applications all of the black in any color graphic is printed with composite black The printer driver does not separate the black from the color in a color graphic Contact the DOS application vendor for color driver information Composite black is slower to print depletes the color print cartridge more quickly and the output may appear slightly greenish 4 8 Prin
6. Type DIR gt PRN and press the Enter key on the computer The computer should send a listoffiles ofthe currentDOS directory 2 Press and hold the Paper Feed button for the HP Deskj et 340 to eject the page AS 3 Press and hold the LF FF button to ejectthe page once the printer has finished printing the DOS directory of files o 0 O O O O 909099 If the printer does not print the listing of files on the current DOS directory refer to the Overall Troubleshooting section in chapter 6 2 8 Installation and Configuration Configuring the Printer for the Desk et 300 Series Printers except the Desk et 340 When set in the Menu Mode the printer buttons can be used to configure the Desk et 300 series printers except for the HP Desk et 340 To configure the HP Desk et 340 install the driver software that comes with the printer and set the print options in the printer setup or the DJ PMenu configuration utitlty for DOS users Refer to the Configuration Options with the DJ PMenu configuration utility found later in the chapter PORNO Group a p Select Exit Power Group move to next group of Menu settings lt scroll left to next M enu setting gt scroll right to next M enu setting Select select Menu setting Exit exit Menu mode Figure 2 3 Printer Button Definitions in Menu Mode Note For convenience definitions of the printer buttons in M enu mode ar
7. Normal 12 cpi Bold 24 cpi Underline Double Underline Letter Gothic Italic 6 and 12 point Superscript 6 cpi Subscript 12 cpi 24 cpi CG Times 5 6 7 8 10 12 and 14 point Proportional spacing CG Times Italic 5 6 7 8 10 12 and 14 point Proportional spacing Univers 5 6 7 8 10 12 and 14 point Proportional spacing Univers Italic 5 6 10 and 12 point Proportional spacing 1 16 Product Information Table 1 12 Internal Landscape Fonts Can be selected Landscape Font with printer Comments buttons Courier Upright 6 12 and 24 point Fonts that cannot be selected with printer buttons can be 10 cpi Y selected by escape sequences or software applications 16 67 cpi Y depending on the application 20 cpi The HP Deskj et 300 Series printers can print all available Letter Gothic 6 12 and 24 point landscape fonts in the following modes and enhancements 12 cp M odes 24 cpi Draft Letter Gothic 4 75 9 5 and 19 point Letter Quality 16 67 cpi Enhancements Normal Bold Product Information 1 17 Specifications Table 1 13 Performance Specifications Category Specification Print modes Draft and Letter Quality LQ Print speed Draft using AC power Draft using a battery pack Letter Quality 3 pages per minute ppm 2 ppm 2 ppm Mechanism speed burst at 10 cpi Draft using AC power Draft us
8. The DJ PMenu program can now change all printer configuration settings this is a DOS program included on the printer driver diskette 4 4 Printer Drivers for the PC Summary of Other Printer Driver Versions Table 4 3 Features and Capabilities of Other Window s Printer Drivers Printer Driver for Windows Distribution of the Printer Driver Features and Capabilities Comments HP Deskj et 300 Series v5 0 Printer Driver for Windows Used with the HP Deskj et 300 Series Printers Available from HP and shipped with HP Desk et 320 printer Users should upgrade to the HP Desk et 300 Series v7 0 Printer Driver to take advantage of the improved performance and features and Win95 support TrueType scalable fonts Windows 3 1 Grayscale printing Color printing Deskj et 310 and 320 Printing on transparencies and glossy paper Deskj et 310 and 320 Printing on special paper Deskj et 310 and 320 e Notcompatible with Windows 3 0 e Includes the HPSETUP program for automatic driver installation into Windows 3 1 e Support both Microsoft Print Manager and HP Spooler distributed with the printer driver e New Printing Status M onitor HP Deskj et 300 Series v4 x Printer Driver for Windows Used with the HP Deskj et 300 Series Printers Available from HP Not shipped with printer TrueType scalable fonts Windows 3 1 Grayscale printing Color printing Deskj et 310 320 and 34
9. e You can change the interval after which the printer goes into sleep mode as well as the interval after which the printer turns itself off by using the DJ PM enu configuration utility See Additional Configuration Options with the DJ PM enu Configuration Utility in chapter 2 e For more information on sleep mode see Sleep Mode in this chapter 1 The HP Deskj et Portable printer does not have the DJ PM enu configuration utility included with the printer to get this software see Obtaining Printer Drivers in chapter 6 For more information on DJ PM enu see Additional Configuration Options with the DJ PM enu Configuration Utility later in this chapter 2 The HP Deskj et Portable printer is in sleep mode for 30 minutes before turning off This time cannot be changed Operation and Usage 3 31 HP Infrared Adapter The Infrared Data Associaton IrDA has established a worldwide industry standard for point and beam data transfer allowing computers to link up with printers using an infrared connection The HP Desk et 340 printer has an interface port which can be fitted with an infrared adapter This replaces the printer cable giving a wireless connection to any IrDA compliant notebook PC Requirements e HP Desk et 340 printer e Notebbook PC with infrared capability e IrDA compliant software with printing feature obtained from notebook PC manufacturer Setting up to print 1 Check that you an IrDA co
10. 1 12 Spain 1 10 Sweden 1 10 Switzerland 1 11 Turkey 1 10 UK 1 11 Uruguay 1 12 US 1 10 1 11 Power light 3 6 blinking 3 26 3 31 6 15 6 17 blinking alternately with all other lights 6 17 blinking alternately with Charge light 6 17 dim 3 26 3 31 6 13 6 15 power module 2 2 options 1 9 Power off time 2 12 changing 2 15 power off from sleep mode 3 31 power on self test 6 7 powering the printer 2 3 3 24 pre printed forms problems with 6 25 presales information 7 7 Index 11 presentation quality in color 1 4 pressure plate 3 10 3 13 3 16 3 18 3 19 6 23 release button 3 10 3 13 3 18 6 21 6 23 preventive maintenance 3 33 preview dialog box 5 11 preview printing from 5 17 print appears greenish instead of black 6 37 is black instead of color 6 39 modes 1 18 poor output in Windows 4 8 resolution 1 3 1 18 speed 1 18 print cartridge 1 5 2 2 3 22 black print cartridge 1 4 cleaning 3 6 6 33 6 40 cleaning routine 3 4 6 33 6 34 cleaning routine effect of excessive use 6 30 clearing clogged nozzles 6 35 color print cartridge 1 4 color life 6 29 color shelf life 6 32 compatibility between Desk et 300 printers 1 8 compatibility with Desk et 500 printers 1 7 compatible with other Desk et 300 printers 3 22 contacts 3 20 3 23 3 34 6 15 crusted ink removing 6 34 expiration date 3 34 6 29 expiration date identifying 6 31 high capacity not recommended 1 14 i
11. 265 mm Depth H 13 2 in 335 mm Vertical print position 7 5 lb 3 43 kg Width D 13 0 in 330 mm Height 6 4 in 162 mm Depth F 9 4 in 240 mm M anual feed position Width D 13 0 in 330 mm Height J 6 0 in 152 mm Depth F 9 4 in 240 mm Printer w ith Portable Sheet Feeder A Width L 12 2 in 310 mm Height K 3 8 in 96 mm 4 8 Ib 2 39 kg Depth 5 8 in 147 mm Pow er adapter Length 7 4 8 in 122 mm Height 1 2 in 30 mm 1 Width A 2 9 in 74 mm Ob Cord lengths input and output 6 feet 1 8 meters Optional rapid rechargers Width p 6 1 in 156 mm Height 2 8 in 70 mm Depth 1 6 in 40 mm 12 3 02 350 g Cord lengths input and output 6 feet 1 8 meters Optional battery packs Width S 3 5 in 89 mm Height T 0 7 in 18 mm 5 5 oz 156 g Depth U 1 8 in 46 mm 1 The HP Deskj et Portable printer may come with a country specific power module different from the HP Deskj et 320 and 310 worldwide power adapter The HP Deskj et Portable power module s physical specifications are K 4 1 in 105mm L 2 2 in 57mm M 2 8 in 70mm Weight 2 4 Ib 1 1 Kg Product Information 1 21 HP Deskj et 320 HEWLETT Ink et Printer DA Pes HP Deskj et 320 HEWLETT Ink et Printer O D HP Deskj et 320 HEWLETT HP Deskj et 320 ano Ink et or O pacar Ink et Printer PACKARD Figure 1 9 Packaging Dimensions Specification
12. 6 17 Draft 6 17 Menu 6 16 Online 6 15 6 20 6 22 Online and Busy 6 20 6 22 Power 6 15 6 17 block diagram of overall troubleshooting 6 3 bold internal fonts 1 16 box specifications 1 23 Brazil option number 1 9 power cord 1 9 brush for cleaning 1 3 buffer size 1 19 buffer clearing 6 15 bulletin board computer 7 8 bundled product printer plus sheet feeder model numbers 1 2 packaging dimensions 1 23 burst print speed 1 18 Busy and Online lights blinking 6 16 6 20 6 22 6 23 Busy light 3 4 3 6 alternately blinking 6 17 blinking 6 15 6 20 6 22 on 6 15 buttons diagram 3 2 Draft 6 15 Font 3 4 6 15 LF FF 6 15 6 22 on rapid recharger 3 7 Power 3 6 pressure plate release 6 21 6 23 Select 6 16 C C2614A old Deskj et Portable printer model 1 2 C2624A new Deskj et Portable printer model 1 2 cable AppleTalk 5 4 checking the interface 6 28 connecting the interface 2 7 5 7 information 5 4 part number 1 13 requirements 5 4 serial 5 4 cache see RAM cache caliper dial 1 3 Index 2 Canada option numbers 1 9 power cord 1 11 capacity for paper handling 1 26 card slot for PCMCIA Type 1 0 card 1 7 card slot PCMCIA 6 17 carriage locking mechanism 6 18 printer 1 5 stalled 6 18 6 19 carriage rods avoid wiping 3 35 carrying case part number 1 13 cartridge black 1 4 centered 3 23 cleaning contacts 6 40 cleaning routine 3 6 6 33 color 1 4 compatibility b
13. DJ PM enu Program in this chapter The factory default settings for the extended settings are Power time 15 minutes Sleep time 2 minutes Graphics Density 300 dpi Input Buffer Size 16K If you change one or more of these settings from the factory default values the line Extended Settings On willbe added to the printer self test printout This line will appear between the last item in the list of printer settings and the beginning of the character set for the first of the internal fonts If none of these three default settings has been changed from the factory default values no line appears To reset the printer to the factory default settings press and hold the Online and Setup button while pressing and releasing the Power button hr The HP Desk et Portable printer does not have the DJ PM enu configuration utility included with the printer to get this software see Obtaining Printer Drivers in chapter 6 Service and Support Information For more information on DJ PM enu see Additional Configuration Options with the DJ PM enu Configuration Utility later in this chapter N M enu UJ The older model C2614A of the HP Deskj et Portable printer does not have the M edia Source group in the Printer Settings The HP Deskj et Portable has fixed factory default settings of 30 minutes for Power time 2 minutes for Sleep time and 300 dpi for Graphics Density These extended sett
14. Remove the print cartridge from the printer and clean the 2 Once the printcartridge and print cartridge cradle contacts print cartridge and print cartridge cradle contacts Use a are dry reinstall the print cartridge cotton swab lightly moistened with water Do not wipe the ink nozzles on the print cartridge 3 Do the self test If the self test is missing dots or lines you can try clearing the print cartridge nozzles as described below 1 The older model C2614A of the HP Deskj et Portable printer has this button labeled Settings instead of Setup Clearing Clogged Print Cartridge Nozzles If printouts are missing dots or lines first try cleaning the electrical contacts by following the steps above If dots are still missing then follow the steps below 1 Hold the print cartridge so thatthe gold rectangle inthe 2 After 60 seconds gently remove the water with a lint free middle of the raised end points up Place two drops of damp cloth clean water on the gold rectangle 3 Reinstall the print cartridge and do the self test e Ifthe self test is not missing dots or lines the print cartridge is restored e Ifthe self test is missing dots or lines repeat the self test If the dots are still missing replace the print cartridge Problem Resolution 6 35 Troubleshooting Print Quality Solving Black Print Quality Problems Table 6 12 Solving Black Print Quality Problems Black P
15. Text Scale default setting 2 12 margins 1 28 text black appears greenish 6 37 thermal Ink et printing 1 3 technology 3 36 TIJ Thermal Ink J et technology 3 36 timeout Menu mode 2 13 tips media loading 3 19 print cartridge 3 34 tissue paper for cleaning 1 3 tools 1 2 troubleshooting 6 2 transient spike immunity 1 23 transparencies 3 19 color smudges on 6 38 differences between Desk et 300 printers 1 8 effect of humid conditions 6 21 fading color on 6 39 faint or fuzzy printing 6 36 load no more than twenty 6 21 loading problems 6 20 not available as Windows option 4 8 part numbers 1 13 sheet feeder maximum with 3 19 skewed 6 21 supported printer benefit 1 4 Transparency Film printer driver option 6 38 transport differences with Desk et 500 printers 1 7 transport mode position 1 6 transportability of printer 1 8 transporting the printer and sheet feeder 3 16 tray capacity problems 6 24 troubleshooting 5 1 battery pack and AC operations 6 4 black print quality problems 6 36 clearing paper jams 6 23 color print quality problems 6 37 troubleshooting continued communication problems 6 27 configuration problems 2 14 faulty print cartridges 6 33 inconsistent color fill 6 42 media related problems 6 20 overall 6 3 paper jams 6 24 power adapter 6 6 print cartridge problems 3 23 6 29 print quality problems 6 36 printer 6 7 printer driver problems 4 8 printer stall con
16. printer buttons are inoperative when the Busy light is on Printing information stored in the printer buffer If the Busy light is blinking the printer has stopped printing but there is more information in the printer buffer that has not printed Press and hold the LF FF button to print the information in the buffer and eject the page 1 The HP Deskj et Portable printer does not print a data sheet 2 The older model C2614A of the HP Desk et Portable printer does not print a list of internal fonts 3 The HP Deskj et Portable printer does not have the DJ PM enu configuration utility included with the printer to get this software see Obtaining Printer Drivers in chapter 6 Service and Support Information For more information on DJ PM enu see Additional Configuration Options with the DJ PM enu Configuration Utility in chapter 2 Installation and Configuration Note For patterns of lights on the printer that indicate problems see Printer Light Indications in chapter 6 3 6 Operation and Usage Rapid Recharger Buttons and Lights obIeyo ePBreyosig B L L L Charge Discharge Figure 3 3 The HP Rapid Recharger Buttons and Lights Table 3 3 Rapid Recharger Buttons and Lights Button or Light Operation Description Discharge buttons Selecting Revive and Charge M odes To revive a battery pack press the Discharge button until the red light is on or blinking this starts
17. settings on the computer screen Default settings Extended settings Any selections made in M enu mode are stored as the new default printer settings These values are retained even if the printer is turned off Software application and escape sequences can override default printer settings The factory default setting is 0 zero for each group in the printer settings menu listed below MEDIA SOURCE Sheet Feeder MEDIA SIZE U S Letter CR DEF CR only PERF SKIP On top margin 0 5 in or 13 mm TEXT SCALE Off 63 lines page for U S Letter size CHARACTER SET PC 8USA The printer settings menu is located inside the HP Desk et 300 Series printer To reset the printer to the factory default settings press and hold the Online and Setup button while pressing and releasing the Power button Note If you have localized the factory default settings to local country default settings with the DJ PM enu program pressing these buttons will reset the printer to the localized country default settings not the original factory settings See Localizing Factory Defaults in this chapter The Power off time Sleep time and Graphics Density are called extended settings You can change the current values for the extended settings for the Desk et 310 and 320 only by running the DJ PM enu program on the host computer You cannot change any of the extended settings by using M enu mode See Running the
18. 29 similarities and differences between Desk et 300 printers 1 8 from Desk et 500 printers 1 7 single sheet loading of paper 3 17 size of input buffer 1 19 skew 6 25 measuring 6 26 skewed media 6 21 skewed print 6 25 slanted media 6 21 slanted print 6 25 Sleep mode 3 6 3 26 3 31 6 13 6 15 automatic power off 3 31 setting sleep time 3 26 Sleep time 2 12 changing 2 15 slot for PCMCIA card 6 17 smearing ink 6 36 smudging on color transparencies 6 38 software application documentation read it to enhance performance 4 9 software support information how to get it 7 6 solving battery pack and AC operation problems 6 4 battery pack problems 6 5 color print quality problems 6 37 communication problems 6 27 configuration problems 2 14 faulty print cartridges 6 33 media loading problems 6 20 paper jams 6 23 print cartridge problems 3 23 print quality problems 6 36 printer stall conditions 6 18 South Africa option number 1 10 power cord 1 12 Spanish option number 1 10 user documentation 1 14 specifications 1 17 altitude 1 24 battery pack 1 19 1 21 Index 15 specifications continued electrical 1 23 electrostatic discharge 1 24 EMI electromagnetic interference 1 25 environmental 1 24 humidity 1 24 interface 1 19 mechanical vibration 1 24 specifications continued noise level 1 24 packaging dimensions 1 23 paper 1 26 paper handling 1 26 physical 1 20 1 21 power adap
19. 3 1 4 10 printer driver selection 4 2 4 12 support 1 3 TrueType font capability 1 3 1 4 1 16 minimum memory 4 9 missing dots 6 8 mobility of printer 1 8 mode Best Print Quality 4 9 draft 3 4 Draft Print Quality 4 9 letter quality 3 4 Menu 3 5 6 16 Normal Print Quality 4 9 Sleep 3 6 6 13 6 16 model number label 1 2 model numbers 1 2 regional and country options 1 9 modifying or refilling print cartridges 1 29 3 34 motor service station stalled 6 19 MSDS Material Safety Data Sheet 3 33 MTBF mean time between failures 1 19 multiFinder 5 8 5 13 multiple sheets loaded from the sheet feeder 6 21 Netherlands option number 1 10 new battery pack 6 5 noise level specifications 1 24 nonprinting self test 6 7 non US service support contracts 6 3 Normal Print Quality mode 4 9 Norwegian option number 1 10 user documentation 1 14 not enough memory to print message 6 11 not printing in Windows 4 8 nozzles print cartridge 3 20 3 34 clearing clogged nozzles 6 35 dried ink on 6 34 role in thermal InkJ et technology 3 36 numbers model 1 2 0 obstructions paper path 6 24 obtaining printer drivers 7 6 off turning the printer off and on 3 6 on turning the printer on and off 3 6 Online and Busy lights blinking 6 18 6 21 Online button 2 9 3 4 Index 9 Online light 3 4 alternately blinking 6 17 blinking 3 17 6 15 6 20 6 220 Online light and Bus
20. 340 s Input Buffer Size bof er ah Ae gt Sh ve eG Localizing Factory Defaults 0 0 2 17 Installing Windows Printer Drivers 2 2 1 ww ee ee ee ee ee ee 2 18 Installation and Configuration 2 1 Items Included Power stands Py OrWNr Power cord Black print cartridge User s Guide Customer R ply Card 77 Vo The HP Deskj et 340 does not come with printer stands Some HP Deskj et Portable printers may have a country specific power module with a permanently attached power cord There may be more than one floppy disk This item may or may not be included in the box depending on the country where it is purchased The Portable Sheet Feeder comes with the HP Deskj et 340 and not the other printers Figure 2 1 Items Included Note Items not included with the HP Desk et 300 Series printers are listed below Battery Pack Rapid Recharger Centronics Parallel Interface Cable Color Kit Infrared Adapter for use with the HP Desk et 340 Mac Adapter Desktop Sheet Feeder Note that the sheet feeder can be purchased either separately or together with the printer See tables 1 1 and 1 5 for model numbers with and without a sheet feeder Carrying Case See tables 1 7 through 1 9 for the part numbers of these HP Desk et 300 Series printer accessories 6 The older model C2614A of the HP Desk et Portable printer may have had a Centronics Parallel Interfac
21. 5 36 removing contaminants 3 35 ink from the nozzles 6 34 media from the sheet feeder 3 19 print cartridge from printer 3 21 printer from sheet feeder 3 11 3 14 repair error codes 7 9 information 7 9 of printer strategy 1 7 1 8 repair sheet 7 10 replacement supplies 1 13 replacing battery pack 2 4 print cartridge 3 5 resetting to factory settings 3 4 3 5 3 6 resistant to water ink 1 4 resolution 1 3 1 18 effect on printing speed 4 9 enhancement technology REt 4 11 4 12 graphics 1 19 resolving problems 5 1 resources for service and support 7 6 restoring faulty print cartridges 6 33 REt Resolution Enhancement technology 4 11 4 12 return of printer instructions 7 4 return repair service 7 3 returning a power adapter with a printer 7 5 a printer for service 7 4 revision of firmware 6 8 reviving battery packs 3 7 3 28 3 30 right arrow button 2 9 2 11 2 13 rigid stock 6 34 routine maintenance 3 33 Russia Cyrillic fonts 1 4 option number 1 10 S safety of print cartridge 3 33 Material Safety Data Sheet 3 33 safety specifications 1 25 saving battery pack charge 3 26 saving settings 2 13 scale linear 1 3 scheduled maintenance 3 33 Select button 2 11 2 14 6 16 selecting a printer driver 4 10 groups 2 13 selecting continued internal fonts 3 4 printer settings 2 9 self test 6 7 contents 6 8 pattern 6 10 power on 6 7 printer 6 8 6 34 starting 3 6 verify
22. Asia Pacific Only 1 Provided in English only Printer Drivers forthe PC 4 3 Printer Driver Features and Capabilities HP Deskj et 300 Series v6 0 Printer Driver for Windows only for HP Deskj et 340 The HP Deskj et 300 Series v6 0 Printer Driver for Windows provides the following features and capabilities Windows 3 1x compatibility only Included with HP Desk et 340 printers Supports HP s ColorSmart Technology for automatic selection of the best halftoning intensity and color control settings to provide the best quality printout Supports HP Spooler incorporated with the printer driver New Printing Status Monitor New RBPA Architecture New J umbo Technology New Multi Language Installer and Uninstall option Supports IrDA compliant Serial Infra Red SIR printing Quick Tour with Sound Animation Black text and grayscale printing Color printing HP Premium Transparency and Glossy Paper Support Includes the HP setup program SETUP Includes print quality improvements 600x300 addressable rasterpoints per inch using Resolution Enhancement Technology Improved WYSIWIG print regions for black and color printing Does NOT support Intellifont scalable fonts Does NOT support font cartridges or internal fonts Improved Graphical User Interface Displays a battery gauge icon on the computer screen when printing with a battery This icon shows changes in the printer s battery level after the printing of each page
23. C2621 60108 C2614 60011 Portuguese C2655 90014 C2634 60109 C2621 60109 C2614 60012 Spanish C2655 90007 C2634 60110 C2621 60110 C2614 60013 Swedish C2655 90020 C2634 60111 C2621 60111 C2614 60014 Czech C2655 90026 Chinese Taiwan Japan C2655 90011 C2655 90006 1 14 Product Information Table 1 10 Other User Documentation Document HP Part Number HP Deskj et 320 310 Printer Technical Reference Guide C2634 90145 HP Desk et 310 Printer Technical Reference Guide C2621 90172 HP Deskj et Portable Printer Technical Reference Guide C2614 90060 1 Available in English only Product Information 1 15 Internal Fonts Note Windows 3 1 does not support these internal fonts The HP Desk et 300 Series printer driver uses TrueType fonts when printing from Windows 3 1 see Selecting a Printer Driver in chapter 4 Table 1 11 Internal Portrait Fonts Can be selected Portrait Fonts with printer Comments buttons Courier Upright 6 and 12 point Fonts that cannot be selected with printer buttons can 5cpi be selected by escape sequences or software 10cpi Y applications depending on the application 16 67 cpi Y 20 cpi The HP Deskj et 300 Series printers can print all available portrait fonts in the following modes and Courier Italic 6and 12 point enhancements a Spr Modes 10cp Draft 20 cpl Letter Quality Letter Gothic 6 and 12 point Enhancements 6 cpi
24. Changing the Print Cartridge Printing Labels or Removing the Printer from the Desktop Sheet Feeder 3 14 Manual Feed Position for Feeding Single Sheets with the Desktop Sheet Feeder Attached 3 15 Closed Position for Storing E Transtottina the Printer and Desktop Sheet Feeder 3 16 Loading Media 4 2 la cs a He e A a ee ar Manual Single Load Dl a ee ee o ae Ly Loading Media in the Sheet Feeder ao be e O A a tas a is ee A O Installing Replacing a Print Cartridge 2 eee ee 3 20 Powering the Printer A he vas We fee te Se ee Standard Charge and Quick Charge Rates T D A PD he Ba 9 BRS Ege ae Se dw ve A9 24 Sleep Mode sue we he CO a er we a ew e 6 B26 Low Battery Condition e e dos do a doe oo we eek SE ot E a 3 26 Power Adapter Information 1 1 ee ee BRT Rapid Recharger Information ee ee ee ee B28 Battery Pack Information cc sl Give Oe es ee es gl ee oa SBD HP Infrared Adapter 2 2 2 ee ee eee ee ee 3932 Maintenance Pu Sh ce Way Ge ae Ke SG Ce OS A hs Maintaining Print Cartridges IR Ses ge oD Jade SE Gk Vb ey TR Ses A ee AO Print Cartridge Safety 4 te ae a Rk ee a a Ee BBD Cleaning the Print Cartridge 2 ee ee ee 3 33 Material Safety Data Sheet 0 ee eee 333 Print Cartridge Tips 040 0 eS gee a A ww ee B84 Maintaining the Printer PA A e Ee Cleaning the Platen and Pinch Plate A ae ee Bek Sa oe tes oD The
25. Default paper size EUA 027 038 108 048 065 1B 26 6C 30 41 US executive E amp 1A 027 038 108 049 065 18 26 6C 31 41 US letter EE ZA 027 038 108 050 065 1B 26 6C 32 41 US legal EE BA 027 038 108 051 065 1B 26 6C 33 41 A4 E amp 26A 027 038 108 050 054 065 1B 26 6C 32 36 41 Line Spacing Number of lines per inch E amp D 027 038 108 068 1B 26 6C 44 Page Orientation Landscape EG 10 027 038 108 049 079 1B 26 6C 31 4F Portrait EE 00 027 038 108 048 079 18 26 6C 30 4F Page Length Number of lines per page EG HP 027 038 108 080 1B 26 6C 50 Perforation Skip On E IL 027 038 108 049 076 1B 26 6C 31 4C Mode t Off EL 027 038 108 048 076 1B 26 6C 30 4C Top Margin Number of lines EG HE 027 038 108 069 1B 26 6C 45 Text Length t Number of lines EG HF 027 038 108 070 1B 26 6C 46 Side Margins Clear E 9 027 057 1B 39 Left column no Eat 027 038 097 076 1B 26 61 4C Right column no E amp a M 027 038 097 077 18 26 61 4D Text Scale Mode Off E amp k5W 027 038 107 053 087 1B 26 6B 3557 On E amp k6W 027 038 107 054 087 1B 26 6B 3657 Cursor Positioning Move to row no Eat 027 038 097 082 18 26 61 52 Move to column no E GaHC 027 038 097 067 18 26 61 43 Horizontal no decipoints E amp a H 027 038 097 072 18 26 61 48 Vertical no decipoints E amp aiV 027 038 097 086 1B 26 61 56 Horizontal no dots E p X 027 042 112 088 1B 2A 70 58 Vertical no do
26. Driver v6 0 for the HP Deskj et 340 Start Windows and make sure that no Windows applications are running Click File in the Program M anager window menu Click Run in the File menu Insert the HP Installation Disk into the computer s disk drive Type the computer s disk drive for example Ax followed by SETUP in the Command Line box Then click OK Follow the instructions on the screen to complete the installation of the printer driver Note HP Desk et 300 Series Driver Version 7 0 will be made available at a later date to support the Desk et 340 320 310 and the Portable Installation and Configuration 2 19 2 20 Installation and Configuration Operation and Usage Chapter Contents Section Title Page Printer Buttons and Lights xk ea io ara a e e 3 2 Rapid Recharger Buttons and Lights Boks e A a al Operating the Printer with the Portable Sheet Feeder Za e DA a we A Attaching the Printer to the Portable Sheet Feeder 38 Loading Paper for Automatic Feeding We dete ede ee etl en tin GD ree Operating the Printer with the Desktop Sheet Pedder Baii do E wi oy whe e s Beh Attaching the Printer to the Desktop Sheet Feeder 3 11 Positions for the Printer and Desktop Sheet Feeder 3 11 Normal Print Position for Automatic Feeding ee way ai Beles Vertical Print Position for Changing Printer Settings
27. For the DJ 340 user Hold the Change Cartridge button and 2 If you are using manual feed inserta sheet of Letter or A4 press the power button to turn on the printer size paper in the paper feed slot For the DJ 320 310 and Portable While pressing the Draft button press and release the Power button to turn on the printer 3 The printer will performa series of spits and wipes onthe 4 Ifyou are using a color print cartridge the printer will then print cartridge nozzles If you are using a black print print a different page like the one shown below cartridge the printer will then print a page like the one shown I If there are streaks in the horizontal bars or gaps in the diagonal test pattern at the bottom of the page some of the ink nozzles may still be clogged If necessary repeat the cleaning process If the cleaning routine still does not restore the print cartridge try doing the procedure Cleaning the Electrical Contacts later in this chapter 1 The HP Deskj et Portable prints black only it cannot use the color print cartridge Problem Resolution 6 33 Removing Crusted Ink from the Print Cartridge Nozzles Print cartridges left out of the printer may have crusted ink on the print cartridge nozzles Do not install a print cartri dge with crusted ink into the printer Use the following procedure to remove the crusted ink from the nose of a black print cartridge Caution
28. HP Customer Information Center HP Reseller Response Line HP Authorized Resellers Only HP BBS CompuServe and Internet HPNN HP Authorized Resellers Only Postsales Information HP FIRST HP Audio Tips HP Customer Support Center End User Customers Only HP Reseller Response Line Authorized Resellers Only HP BBS CompuServe and Internet HPNN HP Authorized Resellers Only SO UE YN OD Un YN FE Additional Resource Information Table 7 2 Resource Information Service Hours Support Pacific Resource Items Available Phone Number Time CompuServe e Presales information To join Compuserve call 24 hours day HP Peripherals Printer drivers 800 524 3388 U S and Canada ask for representative 51 Forum Software notes 1 614 457 8650 Outside U S and Canada e Post Reply to questions or call your local number On Compuserve use GO HPPER HP FIRST e Presales Information Language Country Phone Number 24 hours day e Postsales Information e English U S and Canada e 800 333 1917 e Software Notes UK e 0800 96 02 71 e Any European e 31 20 681 5792 Country Singapore e 65 291 7951 e other countries 1 208 344 4809 e Dutch e Netherlands e 06 022 2420 Belgium e 0800 11 906 e French France 059059 00 Belgium e 0800 17 043 Switzerland e 1551526 e German Germany e 01308 100 61 e Austria e 0660 81 28 e Switzerland e 1551527 or call your local number
29. HP Desk et 340 320 and 310 printers when using a color print cartridge produce composite black from the color print cartridge by mixing colors If this composite black appears greenish or otherwise unsatisfactory try to arrange the document so that each page is either only color or only black you can then change to a black cartridge before printing a black only page Solving Color Print Quality Problems Table 6 13 Solving Color Print Quality Problems Color Print Quality Issue Possible Cause Printout is faint Colors appear washed out 1 Make sure that Letter Quality mode is selected the Draft light should be off 2 Adjust the intensity setting in your software to increase the amount of ink thrown onto the page See your software manual Ink is smearing See the Ink is smearing solutions in table 6 13 Solving Black Print Quality Problems Colors are missing or hues change on printouts 1 Run the print cartridge cleaning routine to clear the nozzles See Using the Print Cartridge Cleaning Routine in this chapter 2 Ifthe print quality does not improve the print cartridge may be running out of one color of ink Replace the print cartridge Print density is inconsistent 1 The print cartridge nozzles may be clogged Run the print cartridge cleaning routine to clear the nozzles See Using the Print Cartridge Cleaning Routine in this chapter 2 Make sure that you insert med
30. Ifthe printer will not operate from the power adapter or the rapid recharger the adapter or recharger may be faulty and is not charging the battery pack Replace the power adapter or the rapid recharger 6 The printer itself may be faulty Return the printer for repair Battery pack has Revive the battery pack by fully discharging draining and then charging the battery pack short printing life This can be done with the battery pack in the printer or on the rapid recharger See Powering HP Desk et 300 Series Printers in chapter 3 and Configuring the Printer in chapter 2 1 The HP Deskj et Portable printer does not have the DJ PM enu software included with the printer to get this software see Obtaining Printer Drivers in chapter 6 For more information on DJ PM enu see Additional Configuration Options with the DJ PMenu Program later in this chapter Installation and Configuration 2 5 Centronics Parallel Pinout Information Data 7 Data 6 Data 5 Acknowledge ACK Data 4 Busy Data 3 Paper Error PE Data 2 Ready Data 1 Signal Ground Data 0 Chassis Ground Strobe STR 5V HED 16 15 14 1312111098 76 5 4 34 33 32 31 30 29 28 27 26 25 24 23 22 LIL Error ERR A Reset Input Clear Ground Figure 2 2 Centronics Parallel Interface Connector Table 2 3 Centronics Parallel Interface Pinout Information
31. LF LF FF FF E amp k0G 027 038 107 048 071 1B 26 6B 30 47 CR CR LF LF LF FF FF E amp k1G 027 038 107 049 071 1B 26 6B 3147 CR CR LF CR LF FF CR FF E amp k2G 027 038 107 050 071 1B 26 6B 32 47 CR CR LF LF CR LF FF CR FF E amp k3G 027 038 107 051 071 1B 26 6B 33 47 End of Line W rap Turn on E s0C 027 038 115 048 067 18 26 73 30 43 Turn off E s1C 027 038 115 049 067 18 26 73 31 43 Transparent Print No of bytes E amp p x data 027 038 112 088 1B 26 70 58 Data Enhancement Line by line on E amp KOE 027 038 107 048 069 18 26 6B 30 45 Control Line by line off E amp KIE 027 038 107 049 069 18 26 6B 31 45 Display Functions Turn on EY 027 089 18 59 Turn off EZ 027 090 18 5A 1 SO Control Line by line on E 8 kOF 027 038 107 048 070 1B 26 6B 30 46 Line by line off E 8 k1F 027 038 107 049 070 1B 26 6B 31 46 Indicates the numeric value field 1 This command is not used by the older model C2614A HP Desk et Portable printer 2 This command is only used by the HP Desk et 310 and 320 printers 3 This is an obsolete command Hewlett Packard suggests that it not be used in code developed for HP Deskj et 300 Series printers HP PCL Printer Commands and Control Codes A 1 Table A 1 HP PCL Printer Command Summary Continued Command Topic Printer Feature Printer Command Decimal Equivalent Hex Equivalent Page Control Commands Paper Size t
32. LPT1 Printer communicates without the sharing device Sharing device faulty or imcompatible Yes Remove the sharing device Retest Prints the DOS Yes directory Sharing device is probably not the Cause however continue testing without the sharing device Once the communication problem is resolved you can try to use the N 9 sharing device again The printer and host communicate The problem may be related to the software printer driver or the software settings Verify the correct printer driver is selected and the correct printer settings are selected in the software package Figure 6 5 Troubleshooting Communication Problems Problem Resolution 6 27 Cable fully seated on the printer and host connectors If using a different interface cable from the one included with the printer verify the cable is a Centronics Interface cable and that the cable fully seats on the printer interface Connect the printer to a connector different host or connect a different printer to the same host Retest If using the interface cable included with the printer checkthe cablefor Reseatthe cable on the tinuit printer and host interface oan connectors Make sure the cable is firmly and fully seated on the printer and computer interface Retest passes connectors Retest Cable OK The problemis nota printer hardware problem Check the May be a printer configuration of the interf
33. Problems Table 6 2 Solving Power Adapter and Rapid Recharger Problems Problem Solution Optional rapid recharger will not charge the battery pack See Battery Pack Problems in this chapter Printer will not operate from the power adapter Verify that the power adapter connector is fully seated in the printer s power socket The user may not be pressing the Power button long enough Press the Power button until the Busy light turns on Check the voltage out of the power adapter Replace the power adapter if it is faulty The printer may be faulty Return the printer for repair Printer will not operate from an optional rapid recharger The user may not be pressing the Power button long enough Press the Power button until the Busy light turns on Check the voltage out of the rapid recharger There is no power light on the rapid recharger Try using the power adapter included with the printer Ifthe printer operates from the adapter but not the rapid recharger the recharger is faulty Replace the rapid recharger Ifthe printer does not operate from the power adapter or the rapid recharger the printer may be faulty Return the printer for repair The rapid recharger may have been exposed to overvoltage Unplug the rapid recharger then plug it back into a powered receptacle from 100 to 240 Vac 1 Some HP Deskj et Portable printers may have a country specif
34. Product Information 1 23 Table 1 21 Environmental Specifications Category Specification Temperature Operating Non operating Recommended operating 5 to 40 C 41 to 104 F 40 to 60 C 40 to 140 F 15 to 35 C 59 to 95 F Relative humidity Operating with paper Operating with transparencies Non operating 15 to 80 RH at 30 C 30 to 80 RH at 30 C 95 RH at 65 C Altitude Printer Operating Non operating Print cartridge Operating Non operating Mechanical vibration Frequency range Operating Random Non operating Random Swept sine 0 to 4600 meters 15 000 feet 0 to 15 300 meters 50 000 feet 0 to 4600 meters 15 000 feet 0 to 7300 meters 24 000 feet 5 to 500 Hz Approximately 0 21 G rms Approximately 2 09 G rms 0 5 G 0 to peak Noise levels per ISO 9296 Sound pressure at 1 meter bystander position 45 dB A Sound power 5 8 B A Electrostatic discharge No soft failures 0 to 5000 V 2 5 or fewer soft failures lt 15 000 V No hard failures lt 25 000 V 1 24 Product Information Table 1 22 Product Safety Specifications Item Safety Certification Power adapter UL CSA TUV SEM KO NEMKO SET FI LCIE SECV DEM KO SEV MIT NOM Printer UL CSA T V NOM3 Item EMI Certification Nr ww Printer with power adapter certification certification FCC Class B when used with a Cl
35. Single plane palette EC r1U 027 042 114 049 085 18 2A 723137 3 planes RGB palette Ec r3U 027 042 114 051 085 1B 2A 72 33 37 Misc Raster Raster graphics shingling E oHQ 027 042 111 081 1B 2A 6F 51 Graphics Commands Raster graphics depletion E o D 027 042 111 068 1B 2A 6F 44 tIndicates the numeric value field 1 This is a testing command itis not recommended for use 2 This is an obsolete command Hewlett Packard suggests that it not be used in code developed for HP Desk et 300 Series printers 3 This command is only used by the HP Deskj et 310 and 320 printers A 4 HP PCL Printer Commands and Control Codes Control Codes Table A 2 HP PCL Printer Control Codes Value Value Code Name Symbol Description Dec Hex Keystroke Backspace lt B gt Causes the printer to move the current print position one character position to the left 08 08 CTRLH Horizontal Tab lt H gt Causes the printer to move to the next predefined tab position Tabs are located every 09 09 CTRLI eighth character position beginning at the left margin Line Feed lt L gt Causes the printer to advance the paper one line at the current line spacing 10 0A CTRLJ Form Feed lt Fp gt Causes the printer to advance the paper to the next top of form Top of form is the 12 0c CTRLL first line of printing on the next page Carriage Return lt Ca gt Causes the printer to move the current print position to the le
36. The following tools are recommended for troubleshooting the HP Desk et 300 Series printers e Dial caliper or accurate linear scale e Tissue paper e Cotton swabs e Rigid card stock e Clean soft cloth Voltmeter used to check the voltage out of the power adapter a rapid recharger and a battery pack 1 Some HP Deskj et Portable printers may have a country specific power module instead of a worldwide power adapter and power cord 6 2 Problem Resolution Overall Troubleshooting Read Troubleshooting Battery Pack and AC Operations in this chapter Printer fails to power up correctly power light off Read Communication Troubleshooting problem with Communication the host Problems in this chapter Light flashing Read Printer alternately flashing or Light Indications flashing in unison in this chapter Read Troubleshooting Print Print Quality and quality related Troubleshooting problem Print Cartridges in this chapter Read Troubleshooting Paper Feed Operations in this chapter Paper load or eject problems Define the problem as specifically as possible Look in Other problem the table of contents for the most appropriate information for the defined problem Read Self Tests Troubleshooting Fails the printer Print Cartridges self test and Printout Missing Dots in this chapter
37. Type of Application Printer Driver Comments Limitations DOS HP Desk et 340 The capabilities of the printer driver are dependent on the software vendor Read graphics 320 or 310 printer the documentation included with the software application for any limitations to applications drivers the printer driver e Contact the software vendor for the latest version of the printer driver Note that some DOS wordprocessing applications for example WordPerfect can make use of their graphics capability to print color text HP Desk et550C This printer driver should produce high quality results and supportall HP Desk et printer driver 300 Series printer features including all internal fonts for most monochrome documents e If importing color graphics into the document choose the HP Desk et 500C printer driver solution HP Desk et 500C This solution results in HP Desk et 500C printer output capabilities including color printer driver graphics e If you are using the black print cartridge this printer driver solution does not support the additional internal fonts in an HP Desk et 300 Series printer that are not in an HP Deskj et 500C printer e With this printer driver you will not be able to print on transparencies or executive size paper since these features are not Supported on the HP Desk et 500C printer HP Deskj et This solution results in HP Desk et Portable printer output capabilities and thus does Portable
38. adapter s lighting is printer cable If the printer doesn t work refer to the next section on not printing Troubleshooting the printer If the printer prints with the printer cable reset the printer 1 Turn off the printer 2 Plugin the power adapter 3 Press and hold the power button for about 5 seconds until the power light begins to blink If resetting the printer doesn t solve the problem the infrared adapter may need repair See your HP authorized reseller Troubleshooting the Printer Self Tests Power On Self Test HP Desk et 300 Series printers perform a power on self test when the printer is turned on to test printer operation There is no printout associated with the power on self test There are two possible outcomes to the power on self test e Ifthe printer passes the power on self test the printer will power up with its current default settings and the Online light will be lit e Ifthe printer fails the power on self test the printer lights will blink in a pattern Most error patterns have one printer light alternately blinking with all of the other printer lights For more information on printer light error patterns see Printer Light Indications in this chapter Problem Resolution 6 7 Printer Self Test The printer self test pattern printed with a black print cartridge installed shows the following An alphabetic character following the letters ID identifying the type of print
39. after you have reset it to use the default character set and media size setting appropriate for that country See table 2 7 In order for the country default settings that you have changed with DJ PMenu to actually take effect you must reset the printer First turn it off Then hold down the Online and Setup buttons and press the Power button to turn it on Caution Once you have localized the factory default settings you cannot restore the printer to the original factory default settings by pressing the Online and Setup buttons while turning on the printer If you wish to restore the original factory default settings use DJ PMenu to select US from the list of countries in the Country Default group box Table 2 7 Country Defaults Available in DJ PM enu Country Default Media Size Character Set US Letter PC 8USA UK A4 UK Germany A4 Germany France A4 France Italy A4 Italy Norway A4 Norway 1 Sweden A4 Sweden Spain A4 Spain Portugal A4 Portugal 2 16 Installation and Configuration Note Hewlett Packard recommends that you do notchange the factory default settings unless you have a specific need for localized country default settings Note that even without changing the factory default settings you can make changes to the printer settings in M enu mode that will be retained even after the printer is turned off and on any number of times 1 The factory default settings
40. and color printing 0 25 inch U S Letter Legal and Executive 3 2 mm A4 Figure 1 10 Printable Area Portrait Orientation black and color printing 0 08 inch U S Letter Legal and Executive 2 0 mm A4 Printable area gt lt x Portrait orientation black printing black and color printing 0 25 inch U S Letter Legal and Executive 3 6 mm A4 0 50 inch U S Letter Legal and Executive 12 7 mm A4 color printing 0 66 inch U S Letter Legal and Executive 16 8 mm A4 0 25 inch U S Letter Legal and Executive y 3 2 mm A4 0 50 inch U S Letter Legal and Executive 12 7 mm A4 gt Printable area Landscape orientation black printing 0 17 inch U S Letter Legal lt and Executive 4 2 mm A4 A 0 25 inch U S Letter Legal and Executive 3 6 mm A4 Figure 1 11 Printable Area Landscape Orientation Product Information 1 27 Table 1 24 Printable Area Portrait M ode Page Size Printable Area Top Margin Bottom Margin Left Margin Right Margin black printing 8 0 X 10 5 in a tates 203 2 X 266 7 mm color printing 215 9 X 279 4 mm 8 0 X 10 34 in 203 2 X 262 6 mm black printing US Legal 8 0 X 13 5 in ali 203 2 X 342 9 mm black printing 0 25 in 0 25 in 215 9 X 355 6 mm color printing 0 5 in 6 4 mm 6 4 mm 8 0 X 13 34 in 0 08 in 12 7 mm 203 2 X 3
41. and then turn the printer on of the printer as shown below paper release button 7 If using the sheet feeder reinstall the printer on the sheet feeder and rotate the printer and IN tray to the normal operating position Problem Resolution 6 23 Table 6 7 Possible Causes for Paper ams Possible Cause Solution Paper is out of specification IN tray is too full Use paper that meets the specifications listed in chapter 1 However some paper that meets the specifications listed in chapter 1 will not produce satisfactory results in an HP Desk et 300 Series printer If this is the case try a different brand of paper M ake sure that the stack of paper in the IN tray is no more than 0 2 inch 5 mm high Paper is too long e Use only media sizes recommended in chapter 1 Do not use continuous Z fold paper in the printer Paper is not loaded correctly If using the optional sheet feeder make sure the paper is not buckled For more information see Loading M edia in the Sheet Feeder in chapter 3 Obstructions block the paper path Look for obstructions in the paper path both within the sheet feeder and within the printer itself Open the access door and verify that the paper path within the printer is clear of any obstructions Then lift the printer out of the sheet feeder and look for obstructions in the feeder Either the printer or the sheet feeder may be faulty e If
42. ate eit ll Pasrrtoursensagens 3216 Internal cG Times PS 12 GOVORA O rc Gt hema IFS EK AA 0123456789 lt gt MABCDEPGHI KLMNOPORSTUVWXYZJ _ abedefghijkimnopgrstuvwxyz TE Sop gar a rra a ar w IE r EE F E er L E pr Potrio tolen n a a jo am 3216 Internal CG Tines Italic PS 12 DOVIRAADO MI 20 rt Et obra v SRA 0123456789 lt gt I ABCDEFGHIJ KLMNOPQRSTUVWXYZ y _ abcdefi 1 BrCu aimacormAA WA 00mM9OUcLYPIfdi GA o phijkimnoparstuvwxyz Cha SR 4ddasdias444 Se ee ar LE Ml PT r Eou ON aaa HM y Figure 6 4 Beginning of the Printer Self Test Pattern with a Black Print Cartridge Installed 6 10 Problem Resolution Printing Problems Problem Table 6 4 HP Desk et 300 Series Printing Problems Probable Cause Solution Printing is skewed or slanted Sheets are not feeding into the printer correctly The print on your pre printed forms is slanted See Avoiding Print Skew in this chapter Re print the forms The printer appears to be printing but nothing is printed The printoutis not correct The tape s that cover the ink nozzles ofa new print cartridge have not been removed The print cartridge wasn t snapped into place The print cartridge is empty The appropriate printer driver has not been selected in the software First remove the print cartridge from the printer Then remove the tape s covering the ink nozzles and re install th
43. by printing the printer self test printer self test Ifall ofthe rows of dots are printing no further Ifall ofthe rows of dots are printing no further troubleshooting is necessary troubleshooting is necessary lf rows of dots are still missing in the self test printout frows of dots are still missing in the self test printout the print cartridge nozzles may be clogged continue continue on to the next step on to the next step ne 1012349570 lt gt IGABCDEFGHII DO VERDA ten ESCO OU CAPS 6166AN FEE in e e 5 Hold the print cartridge so that the gold rectangle inthe 6 After 60 seconds gently remove the water with a lint free middle of the raised end points up Place two drops of damp cloth clean water on the gold rectangle shaded below 7 Repeat the above steps of installing the print cartridge cleaning the print cartridge contacts cleaning the print cartridge cradle contacts and clearing the nozzles several times If the problem consistently appears in the printer self test with the same rows of dots missing on different print cartridges return the printer for repair Problem Resolution 6 41 Inconsistent Color Fill Patterns Inconsistent Color Fill Pattern Intended Color Fill Pattern Figure 6 8 Inconsistent Color Fill Pattern The print quality in color fill patterns is best if the computer sends data at the same rate as the printer prints it If the computer sends
44. cannot be changed on the Deskj et Portable Printer Installation and Configuration 2 17 Installing Window s Printer Drivers This section outlines the procedures for installing Microsoft s and Hewlett Packard s printer drivers for Windows 3 0 and 3 1 For more information on available printer drivers see Windows Printer Driver Information in chapter 4 Table 2 8 Installing a Windows Printer Driver Microsoft s Universal Printer Driver Included with Windows 3 0 3 1 HP Desk et Driver for the HP Deskj et Portable 1 Open the Printers dialog box by clicking on the Printers icon in the Control Panel 2 Remove any existing HP Desk et family printer driver listed in the Printers dialog box by clicking on the driver in the menu then selecting Configure and Remove 3 Fromthe Printers dialog box in the Control Panel click Add and double click HP Desk etin the List of Printers box 4 Follow the Microsoft Windows instructions to install the printer driver from the Windows disk onto your computer s hard drive 5 From the Printers dialog box in the Control Panel configure and select the desired printer settings 6 Close the Printers dialog box and the Control Panel returning to the M ain group window 2 18 Installation and Configuration Hewlett Packard s Printer Drivers Included with the Printer HP Desk et Portable Driver v1 0 for the HP Deskj et Portable 1 Open the Printers d
45. cartridge pops blinking loose n 1 The older model C2614A of the HP Deskj et Portable printer has Settings instead of Setup and Chg Pen instead of Change Cartridge written on the printer s front panel Also the Chg Pen light is located immediately above the Setup button as shown in the figure below 8 Open the new print cartridge container Remove the tape s covering the nozzles Be careful not to touch the copper ribbon or the ink nozzles Operation and Usage 3 21 9 With the green arrow on top of the print cartridge facing 10 Push the green arrow forward toward the print cartridge the print cartridge cradle tip and push the bottom of the cradle snapping the print cartridge in place print cartridge into the cradle Be careful not to slide the print cartridge along the contacts in the print cartridge cradle This sliding motion can damage the cradle contacts 11 For the Desk et 340 user Press the Change Cartridge 12 For the Desk et Portable 310 and 320 user Press the button to return the print cartridge to the home position Setup button to return the print cartridge to the home Close the access door position Close the access door Note Use only the 51633A 51633M or 516254 print cartridges in HP Desk et 300 Series printers Other print cartridges such as the 51626A high capacity printcartridge are not recommended for use with thes
46. figure 3 1 Operation and Usage 3 3 Table 3 2 Description of Printer Buttons and Lights for the HP Deskj et 300 Series except the HP Desk et 340 Button or Light Operation Description Online button Setting the Press the Online button to toggle the printer between its online and offline and Online light printer online states When the printer is ready to print the Online light located right on the Online button is lit For the printer to print the printer must be online Clearing an If you are using the sheet feeder the Online light blinks to indicate that the sheet out of paper feeder s IN tray is out of paper Load paper and press the Online button condition If you are feeding paper manually you only need to feed in the next sheet When you have successfully loaded the paper the printer returns to an online condition shown by steady illumination of the Online light Resetting the printer Turn offthe printer Then while pressing the Online and Setup buttons press and to the factory default release the Power button settings Note If you have specified new defaults using Menu mode pressing these buttons will reset the printer to the origina factory default settings However if you have localized the factory default settings with the DJ PM enu configuration utility pressing these buttons will reset the printer to the localized country default settings not the original factory settings
47. in 92296 5 in disk 1 2 x 4 in 92296K Full sheet 11 x 84 2 in Product Information 1 13 1 The high capacity print cartridge part number 51626A is not recommended for use with HP Deskj et 300 Series printers The 51608A black print cartridge is now obsolete 2 Can be used only with the HP Desk et 310 320 and 340 printers 3 This HP interface cable has a low profile design that complements the product design and avoids extending the interface cable directly out of the printer with or without the optional sheet feeder A standard Centronics parallel interface cable however will work on an HP Desk et 300 Series printer User Documentation Table 1 9 Available HP Desk et 300 Series Printers User Documentation Kits User Documentation Kit Language Part Number HP Deskj et 340 HP Deskj et 320 HP Desk et 310 HP Deskj et Portable Danish C2655 90022 C2634 60102 C2621 60102 C2614 60005 Dutch C2655 90025 C2634 60103 C2621 60103 C2614 60006 English USA Canada C2655 90001 C2634 60100 C2621 60100 C2614 60003 Latin America English International Europe and other areas C2655 90008 C2634 60101 C2621 60101 C2614 60004 Finnish C2655 90021 C2634 60104 C2621 60104 C2614 60007 French C2655 90004 C2634 60105 C2621 60105 C2614 60008 German C2655 90024 C2634 60106 C2621 60106 C2614 60009 Italian C2655 90023 C2634 60107 C2621 60107 C2614 60010 Norwegian C2655 90017 C2634 60108
48. in the printer Weight greater than 24 lb 90 g m or less than 16 Ibs 60 g m M edia that is torn or wrinkled or that has curled edges M edia with cutouts or perforations like 2 and 3 hole punch paper M ultiple part forms M edia that is heavily textured or embossed Transparencies other than HP Premium Labels other than HP 92296 Series or other high quality labels for laser printers Paper sizes other than U S letter A4 U S legal and U S executive transparencies or label sheets other than U S letter or A4 size Operation and Usage 3 19 Installing Replacing a Print Cartridge Caution Do not let the print cartridge contacts and nozzles touch any surface or object including your fingers Oil and dust can cause missing dots and other print quality problems 1 If the printer is off turn it on 2 Whether or not you are using the sheet feeder set the printer in the vertical position 3 Openthe access door If you are using the Desk et340 go 4 For the Deskj et 340 user Press the Change Cartridge to step 4 then step 6 If you are using the Desk et 320 310 button to move the print cartridge to the loading position or Portable skip step 4 3 20 Operation and Usage 5 Press the Setup button This provides access to the print 6 To remove a print cartridge from the printer first pull the cartridge cradle The Change Cartridge light should be top of the cartridge toward you until the
49. inside the printer FF15 Skewed slanted page Sheet envelope loads unevenly FF20 Media eject problem Sheet envelope fails to eject FF25 Continuous media feed Continuously picks and feeds media FF35 General media handling Customer cannot describe problem FF55 Intermittent Paper Pick Intermittent paper loading FF60 Print Quality Problems Missing dots White line or streak through text or graphics PPOO Fuzzy print Overspray of dots PP05 Vertical misalignment Table columns oftext vertical lines are not well aligned bi directional PP10 shift Solid black page Sheet is solid black PP15 Service and Support Information 7 9 Table 7 3 HP Desk et 300 Series Printer Error Code Table Continued Keyw ord Description Code Underlines or streaks in Prints extra lines across media when printing self test PP20 printing Wavy print Print appears wavy on self test PP25 Incomplete print Parts of printed characters are missing on self test PP30 General print quality Customer cannot describe problem PP35 Blank page Sheet contains no printing PP40 Solid black sheet Sheet printed is solid black PP40 Carriage Problems Carriage stall No carriage movement M H00 Left side collision Carriage slams to left side and stays there M H05 Right side collision Carriage slams to the right side and stays there MH10 Carriage belt def
50. into the sheet feeder or directly into the paper feed slot with the rough side of the transparency up 3 Wait several minutes before placing transparencies in sleeves or avoid placing transparencies in sleeves Color smudges on glossy paper If you are using Windows 1 In the Printer Setup dialog box make sure that you have selected Glossy Paper or Glossy Paper Extra Dry Time in the M edia Type field e Ifyou have selected Glossy Paper the printer will add several extra minutes of drying time before dropping another sheet on top of the sheet that was last printed The Busy light flashes during the drying interval If you have selected Glossy Paper Extra Dry Time the printer will print each sheet and stop before printing the next You will see the message Remove Printed Page Remove the sheet and click the OK button in the dialog box Place the removed sheet in a drying area out of the sun 2 Make sure that you load the sheet into the sheet feeder or directly into the paper feed slot with the glossy side up 3 Be sure to give the ink several minutes to dry 1 These option settings are from the HP Desk et 300 Series v4 1 Printer Driver This is the driver recommended for all Desk et 300 Series printers 6 38 Problem Resolution Color Print Quality Issue Table 6 13 Solving Color Print Quality Problems Continued Possible Cause Color fades on transparencies
51. is Ge tp ce rR By Ges ae eee BS oh Connecting the Cable to a Macintosh Computer E amp de HA ie he te et FO Printer Software Installation Outlines eee ee BT Installing the Printer Driver we ee ee ee 5 7 Installing Fonts e E A A o e E 2 eB Choosing the Printer Driver 0 6 a a A a he A D5 Printer Driver Dialog Boxes ww ee ee ee ee 5 10 Optimizing Memory i Da OR a eR ew x we ok ed aL Running Under System 7 F inder META bi bo keh A SI e Increasing the Partition Size for an Application Lt a E CI e ee Optimizing the Macintosh Computer for Printer Performance 9 14 Turning Off or Decreasing the RAM Cache 2 15 Additional Printing Information 1 ee ee ee ee ee 1B Installation and Printer Drivers forthe Macintosh 5 1 Host Requirements This section identifies compatible systems and minimum configurations for the Macintosh computers Table 5 1 Host Requirements 5 2 Specification HP Desk et 340 Printer Compatibility Compatible Systems Macintosh SE 30 Macintosh LC II LC Ill Macintosh Performa 200 400 550 560 600 Macintosh II IIx cx Ici Hsi MEX Hvx Hvi Centris 610 650 Macintosh PowerBooks 100 140 145 160 165c 170 180 520 520c 540 540c Macintosh PowerBooks Duo 280 280c Macintosh Duo 210 230 Macintosh Quadra 610 650 660AV 700 800 840A V 900 950 PowerM ac 6100 60 7100 66 8100 80 Hardwa
52. needs to be shipped be sure it is packed in a protecti ve carton Hewlett Packard recommends that the original shipping container be saved for this purpose In transit damage is not covered by the warranty It is suggested that shipments are always insured When either a customer or reseller calls HP to arrange for service the HP Corvallis Service Center will dispatch a premium carrier to pickup the product at the reseller or customer location The printer will be delivered to HP at HP s expense using second day delivery The customer or reseller must still package the printer for shipment Once the printer is repaired HP will ship it to the customer or reseller location using second day delivery You can help assure effective servicing of your customer s printer by following these guidelines 1 Follow the troubleshooting instructions in this manual to be certain that the malfunction is in the printer and not the result of an interface error or a malfunction in the computer or software If possible identify the defective area or function 2 If you determine that repair is required please provide the following with the printer when returning the printer for service a Make a copy of the HP Desk et 300 Series Printer Repair Sheet located at the end of this chapter b Determine the appropriate error code from table 7 4 in the Printer Repair F eedback Information section in this chapter c Fill out the repair sheet Include s
53. paper feeds properly through the printer but jams with the sheet feeder the sheet feeder may be damaged Try reinstalling the printer on the sheet feeder and reloading paper in the sheet feeder If the sheet feeder continues to have problems feeding paper into the printer return the sheet feeder for repair e If paper does not properly feed through the printer manually without the sheet feeder installed the printer may be faulty 6 24 Problem Resolution Avoiding Print Skew Print skew results when the movement of paper in the mechanism is not square to the carriage movement The result is inconsistent print margins along the paper s edge e Print skew is determined by three elements The printer itself may skew paper that is otherwise within specification and loaded correctly The paper may not be square The paper may not be properly loaded e Thesquareness of the paper can be measured see below Any paper skew will be added to or subtracted from the print skew attributable to the printer itself resulting in a total print skew e Total print skew can be measured by the procedure described on the next page From the total print skew you can subtract the paper skew to determine whether the print skew attributable to the printer itself is within acceptable tolerances e Itis possible to reduce total print skew by proper loading and handling of the paper Review the instructions included with the user documentation to ensu
54. period 1 Follow the troubleshooting procedures in this document or the printer user s guide 2 Ifthe customer is unable to determine the cause of the failure the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning the printer for service and repair Elsewhere in the World If a printer fails during or after the warranty period 1 Follow the Troubleshooting procedures in this document or the printer user s guide 2 If the customer is unable to determine the cause of the failure the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning the printer for service and repair Notes e Include the power adapter when returning the printer for repair e Include the print cartridge when returning the printer for repair exceptin the following situation when a printer is to be exchanged for another unit You do this only if the faulty printer does not exhibit a print cartridge related problem When the print cartridge is notreturned with the printer remove the print cartridge and store it in the storage container provided with the optional Color Kit or in a sealed plastic bag If you have both a black and a color print cartridge store one in the storage container and the other ina sealed plastic bag When the exchange unit is received promptly install one of your cartridges in the printer e Do notinclude with the
55. printer not support color driver Printer Drivers forthe PC 4 13 Table 4 6 Selecting Printer Drivers for HP Deskj et 300 Series Printers Continued Deskj et 310 printer drivers Type of Application Printer Driver Comments Limitations DOS HP Deskj et 340 The capabilities of the printer driver are dependent on the software vendor Read wordprocessing 320 printer the documentation included with the software application for any limitations to applications drivers or the printer driver Contact the software vendor for the latest version of the printer driver The Deskj et 310 320 and 340 print text in black only However some DOS wordprocessing applications for example WordPerfect can make use of their graphics capability to print color text HP Desk et550C printer driver This printer driver should produce high quality results and support all HP Deskj et 300 Series printer features including all internal fonts for most monochrome documents If importing color graphics into the document choose the HP Desk et 500C printer driver solution HP Desk et500C printer driver This printer driver solution does not support the additional internal fonts in an HP Desk et 300 Series printer that are notin an HP Deskj et 500C printer This printer driver solution does not support executive size paper since this feature is not supported on the HP Desk et 500C printer While the Desk et 500C pr
56. printer any operating accessories for example the sheet feeder documentation and software unless the problem involves a particular accessory In that case include the one relevant accessory Service and Support Information 7 5 Service and Support Resources Obtaining Printer Drivers For the latest available versions of printer drivers contact the appropriate software vendors directly Hewlett Packard offers printer drivers through the HP Forum on CompuServe As updated and new printer drivers become available they are uploaded to the HP Forum for instant access by CompuServe members To become a CompuServe member and gain access to the printer drivers through HP Forum call 800 848 8990 from within the U S From outside the U S call 1 614 457 8650 In the U S printer driver updates are also available through the HP Customer Support Center at 208 323 2551 Hours are Monday Tuesday Thursday and Friday 6 a m 5 p m and Wednesday 6 a m 3 p m Pacific Time In the U S and Canada printer driver updates are also available through the HP Distribution Center at 303 339 7009 24 hours a day except Sundays Authorized Resellers can obtain printer drivers through HPNN an electronic bulletin board service at your local international number or at 1 408 553 7303 Obtaining Support Information For the latest information on a particular software application contact the software vendor Hewlett Packard offers a fax in
57. printers are designed to work with cut sheet paper and media only If continuous Z fold paper is loaded into the printer whether you are using the sheet feeder or loading the paper feed slot by hand the printer will detect a paper jam error and will not operate properly Manual Single Load 1 Inserta sheet of media into the paper feed slot with the 2 Letgo ofthe sheetonce the printer grips itand pulls itinto edge of the paper against the alignment mark M ake sure the printer The printer will print on this sheet and eject it that the print side is up Wait one second for the printer to grab the sheet of paper 3 If the printjob requires another sheet the Online light will blink to indicate that the printer is out of paper Insert a sheet into the paper feed slot as described in step 1 Notes e Feed sheets into an HP Desk et 300 Series printer with the print side up Note that this is different from what the desktop printers in the Desk et 500 Series printer family require e Ifthe user expects to be feeding media manually for a large number of sheets or if the user does not own a sheet feeder make sure that M anual Feed has been specified either in the MEDIA SOURCE group in M enu mode or with the DJ PM enu configuration utility or through the software application If you specify M anual Feed the motor will turn on for only half a second to pick up a sheet of paper That is enough time to catch a
58. quality problems 6 37 colors appear washed out 6 37 colors dialog box 5 11 ColorSmart technology features in printer drivers 4 4 in printer drivers 4 11 4 12 command set 1 18 commands and control codes A 1 communication establishing 2 7 problems 6 27 verifying 2 7 complexity of document affects printing speed 4 9 compatability 5 2 composite black ink 4 8 5 18 Compressed light 3 4 alternately blinking 6 17 CompuServe 7 6 7 7 computer bulletin board 7 8 computer configuration minimum for printer driver 4 7 computer system memory problems 6 11 configuration of computer hard disk space 5 3 host requirements 5 2 minimum for printer driver 4 7 minimum hardware 5 2 minimum system 5 2 printer software 5 8 configuration of printer 2 1 2 9 connecting the interface cable 2 7 Index 3 connector port 5 5 consumables 1 13 contacts cleaning print cartridge 6 35 cleaning print cartridge cradle 6 35 print cartridge 3 20 3 23 3 24 6 15 print cartridge cradle 3 22 6 15 contaminants removing 3 35 contracts service 7 3 control codes A 5 control panel devices CDEVs 5 15 control panel lights 6 15 converter of voltage do not use 2 3 cotton swabs for cleaning 1 3 country default settings 2 16 changing 2 16 resetting to 3 4 3 5 3 6 country options 1 9 Courier internal fonts 1 16 CPU configuration 4 7 CR Def default setting 2 12 crusting ink removing 6 34 curling media 3 13 c
59. selections you must first exitM enu mode then re enter it The battery level can also be determined by using the printer self test or by running the DJ PM enu configuration utility from the computer 1 The HP Deskj et Portable printer does not have the DJ PM enu configuration utility included with the printer to get this software see Obtaining Printer Drivers in chapter 7 Service and Support Information For more information on DJ PM enu see Additional Configuration Options with the DJ PM enu Configuration Utility later in this chapter Table 2 6 Troubleshooting Common Printer Settings Problems Problem Printer does not save printer settings Possible Cause The Select LF FF button was not pressed after selecting a printer setting The printer was not in M enu mode The Menu light must be blinking to change the printer settings The user is exiting from M enu mode pressing the Exit button without having pressed the Select button A software application is overriding the printer setting Read the documentation included with the software application for information on specifying printer settings within the software application Pointer will not point to a setting or a group of settings Ifthe Change Cartridge light is blinking instead of the M enu light the printer is in the change cartridge mode instead of M enu mode Press the Setup button to exit the change cartridge mo
60. the mechanism pressing and holding the LF FF button will load paper from the sheet feeder IN tray The Busy light must be off for the LF FF button to function Clearing the If the Busy light is blinking the printer has stopped printing but there is more printer buffer information in the printer buffer Press and hold the LF FF button to print the remaining information from the printer buffer and eject the page Printing an Turn off the printer Then while pressing the LF FF button press and release the internal data sheet Power button The Busy light should turn on briefly Printing a list of Turn off the printer Then while pressing the Font and LF FF buttons press and internal fonts2 release the Power button The Busy light should turn on briefly Setup button Replacing the Open the printer access door and press the Setup button to access the print Change Cartridge print cartridge cartridge The Change Cartridge light blinks to indicate the printer is waiting for light and M enu the user to replace the print cartridge and press the Setup button Once the print light cartridge is replaced press the Setup button again to return the print cartridge to the right side of the mechanism the home position Enabling Menu mode Resetting the printer to the factory default settings To enter the M enu mode press and hold the Setup button The M enu light blinks to indicate that the printer is in the Menu mode In M
61. the HP Desk et 300 Series v4 1 Printer Driver This is the driver recommended for all Desk et 300 Series printers Problem Resolution 6 39 Printouts Missing Rows of Dots Po in EAE REWER Ee EEE Oy VEE ee aAtinanina alit cad Ai TA NA AMAT alumna a di e isa CU viui AA y wesw tempor incidu anwa CN mm M2 VSVELLALLUUY NDA AY Figure 6 7 Printouts Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the print cartridge cradle contacts and the print cartridge contacts This is known as an interconnect problem You may be able to solve this problem using the following procedure 1 Remove and reinstall the print cartridge M ake sure the 2 Remove the print cartridge from the printer and clean the print cartridge snaps into place in the print cartridge cradle print cartridge and print cartridge cradle contacts Use a Retest by printing the printer self test cotton swab lightly moistened with water Do not wipe the Ifall ofthe rows of dots are printing no further ink nozzles on the print cartridge troubleshooting is necessary lfrows of dots are still missing in the self test printout continue on to the next step 6 40 Problem Resolution 3 Oncethe printcartridge and printcartridge cradle contacts 4 The print cartridge may be faulty Replace the print are dry reinstall the print cartridge Retest by printing the cartridge and retest
62. the battery press the battery release lever down toward the body of compartment cover to the right and remove it from the the printer Then slide the battery pack toward the battery printer release lever 2 EX q f battery release lever 3 To install the new battery pack align the battery pack 4 Place the battery pack atthe bottom edge of the battery contacts with the contacts in the printer compartment and slide it upward battery pack contacts printer battery contacts Replace the battery compartment cover 2 4 Installation and Configuration Note A battery pack is an accessory and is not included with the printer Seetable 1 7 for battery pack part numbers For information on using the printer with a battery pack see Powering HP Deskj et 300 Series Printers in chapter 3 The printer will operate from the power adapter or the rapid recharger without a battery pack in the printer When installing a new battery pack for the first time the battery pack must be fully charged before using the printer in the battery powered mode See Configuring the Printer for information on quick charging and discharging battery packs in the printer Table 2 2 Battery Pack Troubleshooting Information Problem Probable Cause Battery pack will not 1 attach to the printer Verify that the battery pack is compat
63. the page Press and hold the LF FF button to print and eject the page Busy and Online lights are blinking The printer detects a paper jam See Clearing Paper J ams in this chapter 1 The HP Deskj et Portable printer does not have the DJ PM enu configuration utility 2 The older model C2614A of the HP Desk et Portable printer does not have a Media Source group in its printer settings menu To select M anual Feed or Sheet Feeder you must use the printer driver settings in the software application on the host computer 6 20 Problem Resolution Table 6 6 Media Related Problems Continued Problem or Indication Possible Causes and Solutions If you are using the sheet feeder M edia loading from the sheet 1 Media of different types or weights may be loaded together in the sheet feeder IN feeder is skewed or slanted tray If so remove all the media and replace with a single type 2 Verify thatthe sheet feeder is in the normal print position for automatic feeding See the diagrams in the discussion of the Normal Print Position in chapter 3 3 Reload the media M ake sure that e The stack of media is pushed against the right side of the IN tray e The paper width adjustment bar is pushed against the left edge of the media e The gray pressure plate release button has been pressed to secure the media in the IN tray 4 If more than a 0 2 inch 5 mm stack of media is loaded in the Desk
64. 0 Printing on transparencies and glossy paper Deskj et 310 320 and 340 Printing on special paper Deskj et 310 320 and 340 e Notcompatible with Windows 3 0 e Includes the HPSETUP program for automatic driver installation into Windows 3 1 HP Deskj et 310 v1 x Printer Driver for Windows Used with the HP Deskj et 310 and HP Deskj et Portable Available from HP and shipped with the HP Desk et 310 printer Users should upgrade to the HP TrueType scalable fonts Windows 3 1 Intellifont scalable fonts from 4 to 127 points Grayscale printing Color printing Deskj et Compatible with Windows 3 0and 3 1 Comes with CG Times Courier and Univers typefaces e Includes the HPSETUP program for automatic driver installation Printers Desk et 300 Series 310 into Windows 3 0 and 3 1 v4 x Printer Driverto Printing on transparencies take advantage of and glossy paper Deskj et the improved 310 performance and e Printing on special paper features Deskj et 310 Note The HP Deskj et 300 Series version 7 0will be introduced ata later date to supportthe Desk et 320 310 and the Portable Printer Drivers forthe PC 4 5 Table 4 3 Features and Capabilities of Other Window s Printer Drivers Printer Driver Distribution of the for Windows Printer Driver Features and Capabilities Comments M icrosoft s HP Deskj et Included with Printing fonts from e Much better printing Un
65. 0 rt er gt a Printer Light Indications for HP Deskj et Portable HP Desk et 310 and 320 614 Solving Printer Stall Conditions a er 4p al ae ek ar Ge a ee ca oe LO Troubleshooting Paper Feed Operations 1 ee ee ee 6 20 Clearing Paper Jams 0 2 tk ade ae a A ee A da oe a 623 Avoiding Print Skew o a ed A A Oe he ee OS Printer Skew Specification 2 ee ee ee 6 25 Measuring Paper Squareness 2 1 ww ee ee ee 625 Measuring Print Skew A ae ee tou oe ee te 1020 Troubleshooting Communication Problems sn So AD he de Ss A la OE2 Troubleshooting Print Cartridges a ee ee eee 6 29 Short Print Cartridge Life pai wa ls fay an Ghee ce eo Identifying the Print Cartridge Expiration Date BRS a OR et a wel os Yee RL Using the Print Cartridge Cleaning Routine ELA te By ey oh Age OS Removing Crusted Ink from the Print Cartridge Nozzles ot ee cae e a ar ee w O34 Cleaning the Electrical Contacts eke ve ae e ee a a a DD Clearing Clogged Print Cartridge Nozzles 2 0 0 0 6 35 Troubleshooting Print Quality 0 636 Solving Black Print Quality Problems 0 ee eee 6 36 Solving Color Print Quality Problems 0 0 0 0 6 37 Printouts MissingRowsofDots 640 Inconsistent Color Fill Patterns 10 06 Gov we as we we a 642 Problem Resolution 6 1 Troubleshooting Tools
66. 0 includes 27 TrueType fonts and the printer driver on two high density disks Easy Install will install both the printer driver and the fonts in the correct locations on the user s hard disk See the table below for detailed information on where fonts are installed For more detailed information on installing fonts see the Readme file on the Install disk and the HP Desk et 300 Series Printer Software Guide included with the software Table 5 7 TrueType Fonts Installation System Version Items Location System 7 0 and later TrueType fonts System System 7 1 and later TrueType fonts Font Installation and Printer Drivers for the Macintosh 5 9 Choosing the Printer Driver Use the Chooser to select the printer driver printer and port To choose a printer follow these steps e First call up the Chooser from the Apple menu e Select the HP DeskWriter Desk et 300 Series printer icon e Select either the printer or modem port on the right side of the screen Make AppleTalk inactive by clicking the Inactive button See Figure 5 3 Y LaserWriter 300 LaserWriter 8 He Background Printing O On Off E lis O Active a Inactive LW Select 310 Personal writer SC AppleTalk Figure 5 3 Choosing the HP DeskWriter Desk et 300 Series v6 0 1 Printer Driver Whichever printer driver you have selected select Background Printing by clicking the On butto
67. 1 CompuServe is an electronic bulletin board Printer drivers and information can be downloaded from the HP Forum by CompuServe members 2 HP FIRST Hewlett Packard Fax Information Retrieval Support Technology is an automated support access program that sends printed product information to a facsimile machine Call HP FIRST froma touch tone telephone fax machine Select the product information you want by navigating through the pre recorded messages using the buttons on the telephone HP FIRST sends selected product information to any Group 3 fax machine Service and Support Information 7 7 Table 7 2 Resource Information Continued Service Support Resource Items Available Phone Number Hours Pacific Time HP Audio Tips Presales information 800 333 1917 U S and Canada 24 hours day e Postsales information 1 208 344 4809 other countries HP Distribution Printer Drivers 303 339 7009 U S and Canada only 24 hours day Center Except Sundays HPNN2 e Presales information 1 408 553 7303 24 hours day Printer drivers HP SupportPack information Software notes or call your local number HP Customer Information Center HP Reseller Response Line Presales Information Presales and postsales technical support for HP authorized resellers 800 752 0900 U S and Canada or call your local number 800 544 9976 U S and Canada or call your local number M onday Friday 6 00 am 5 00 pm M on
68. 1 3 feedback information 7 9 feeding sheets by hand 1 6 does not work 6 20 fill problems color 6 38 Finnish option number 1 9 user documentation 1 14 fire hazard warning 2 3 firing chamber of ink cartridge 3 36 firmware revision 6 8 FIRST HP 7 6 flashing lights 4 8 Font button 2 9 2 11 2 13 3 4 6 8 6 15 Index 5 fonts cannot be downloaded 1 7 CG Times 1 16 Courier 1 16 disk space 5 3 HP Cyrillic 1 4 HP East Central Europe 1 4 HP Greek 1 4 HP Turkish 1 4 installation 5 8 internal 1 16 Letter Gothic 1 16 problems 6 11 selecting 3 4 TrueType 4 11 4 12 Univers 1 16 formfeed 3 5 forms pre printed problems 6 25 fractional widths 5 18 fragmented memory 5 15 French option number 1 9 1 10 user documentation 1 14 frequency 1 23 fuzzy print 6 36 G gaps in self test 6 8 gauge battery level 2 14 German option number 1 9 user documentation 1 14 getting software support information 7 6 glossy paper color smudges on 6 38 HP Premium 1 4 Glossy Paper printer driver option 6 38 graphics applications DOS 4 13 printing 6 29 resolution 1 19 Graphics Density changing 2 15 gray areas have dark horizontal lines 6 37 gray pressure plate release button 3 18 grayscale printing 4 9 Grayscale printer driver mode 6 39 Greek fonts 1 4 greenish black print 6 37 Group button 2 10 2 13 Index 6 H hard disk space 5 3 hardware requirements 5 2 Health L
69. 15 Graphics Resolution Number of Horizontal Resolution Vertical Resolution Dots Per Pixel 75 pixels per inch ppi 75 ppi 16 100 ppi 100 ppi 9 150 ppi 150 ppi 4 300 ppi 300 ppi 1 Table 1 16 Interface Specifications Category Specification Interface Centronics parallel Receive buffer size Desk et 340 320 Desk et 310 Desk et Portable 16K or 48K using DJ PM enu 48K 48K Table 1 17 Battery Pack Specifications Category Specification Battery type 6 volt 1 2 Ah nickel cadmium Typical number of black pages 100 pages printed per charge Typical number of color pages 23 pages with 25 page area coverage printed per charge 1 page area coverage refers to the surface area of a page covered by an image It does not take into account ink density Product Information 1 19 lt H G AA y J 4 Figure 1 8 Physical Specifications 1 20 Product Information Table 1 18 Physical Specifications Figure 1 7 Approximate Approximate Item Reference Dimensions Weight Printer only Width A 12 2 in 310 mm Height B 5 15 in 146 mm 4 3 lb 1 96 kg Depth C 2 6 in 65 mm Printer with Desktop Sheet Feeder Storage position Width D 13 0 in 330 mm Height E 3 2 in 80 mm Depth F 9 4 in 240 mm Normal printing position Width D 13 0 in 330 mm Height G 10 4 in
70. 21 rapid rechargers 1 21 pinch plate cleaning 3 30 pinout information parallel interface connector 2 6 5 4 placement of dots 1 18 plain paper printing 1 3 plate pinch cleaning 3 35 plate pressure 6 23 platen cleaners caution 3 34 cleaning 3 35 pointer to settings menu 2 11 port interface connector 5 5 parallel interface 1 5 portability differences with Desk et 500 printers 1 7 of printer 1 8 transporting printer and sheet feeder 3 16 Portable HP Desk et 1 8 printer models old and new 1 2 see also Desk et Portable portrait internal fonts 1 16 printing 3 3 Portuguese option number 1 9 1 10 user documentation 1 14 position of service station home 6 29 positions for the printer 3 11 3 12 3 13 3 14 3 15 3 16 power socket 1 5 specifications 1 23 power adapter 2 2 3 27 AC voltage detection 3 27 charging capabilities 3 27 compared with rapid rechargers 3 28 connecting to printer 2 3 differences from Desk et 500 printers 1 7 discharging capabilities 3 27 physical specifications 1 21 returning instructions 7 5 troubleshooting 6 6 uses any AC voltage 2 3 voltage converter do not use 2 3 Power button 2 9 3 6 power consumption 1 23 power cord 1 9 2 2 Argentina 1 12 Australia 1 11 Brazil 1 9 Canada 1 11 Denmark 1 11 Europe 1 11 Italy 1 10 Japan 1 11 Latin America 1 10 Mexico 1 11 Norway 1 10 part numbers 1 11 Portugal 1 10 Russia 1 10 South Africa
71. 21A HABG C2614A ABG 8120 6312 English International Brazil C2634A AC4 C2621A AC4 C2614A AC4 8120 6313 Portuguese Canada English C26554 4BA C2634A 4BA C2621A ABA C2614A HABA 8120 6313 English Canada French C2655A 4BC C2634A 4BC C2621A 4BC C2614A 4BC 8120 6313 French Denmark Danish C2655A HABY C2634A HABY C2621A HABY C2614A ABY 8120 6314 Danish Denmark English C2634A HACE C2621A HACE 8120 6314 English International tea C2655A AKG C2634A HAKG C2621A HAKG 8120 6314 English International Europe Dutch C2655A 4CU 8120 6314 Dutch Europe English C2655A 4BB C2634A ABB C2621A 4BB C2614A 4BB 8120 6314 English International Europe French C2634A ACS C2621A HACS C2614A HACS 8120 6314 French Finland C2655A HABX C2634A 4BX C2621A ABX C2614A HABX 8120 6314 Finnish France C2665A ACS 8120 6314 French 1 If the sheet feeder and printer were purchased together all option nu C2637A for the HP Deskj et 320 instead of C2634A C2622A for the HP Deskj et 310 instead of C2621A C2624A for the HP Deskj et Portable instead of C2614A 2 To replace the country specific power module of an HP Desk et Portable printer you must order a new worldwide power adapter The worldwide power adapter part number is 0950 2435 Remember to also order a detachable country specific power cord listed in the table above mbers will begin with Product Information 1 9
72. 3 Determine the applicable error code in table 7 3 4 Fill out the repair sheet and return the repair sheet with the printer Table 7 3 HP Desk et 300 Series Printer Error Code Table Keyw ord Description Code Startup Problems Power Up failed No lights on no noise no movement intermittent power failure EX00 Self test failed Self test printout does not print out is incomplete or wrong EZ05 Defective power cord Power cord module is defective or damaged lt 30 days EX05 module General start up Customer cannot describe problem EZ20 Recharger defective Recharger is defective lt 30 days EZ25 Battery Defective Printer does not power up with battery EX30 Backup battery failed Loses date time and other information EZ35 Control Panel Light Problems Lights on steady LEDs on front panel ON steady EK00 Lights flashing in unison LEDs on front panel ON and flashing EK05 Lights flashing alternately Different LEDs flash ON and OFF alternately EK15 No display dead keys Display is dead no key operation EK20 Sticky keys Display keypad keys sticky or intermittent operation EK25 General lights Customer cannot descibe problem EZ35 Media Advance Eject Problems No media pick up Paper transparency not loading properly FFOO Multiple pick Several sheets envelopes are picked together FFO5 Incomplete feed Sheet envelope loads then stops FF10 Media jam Sheet envelope labels stuck
73. 38 8 mm i 2 0 mm NOR color printing black printing 0 66 in executive Pap r 6 75 X 10 0 in 4 16 8 mm 725X 105 in 171 5 X 254 0 mm i a color printing 184 2 X 266 7 mm 6 75 X 9 84 in 171 5 X 249 9 mm black printing A4 203 2 X 284 2 mm o 36mm 210 X 297 mm color printing i j 203 2 X 280 2 mm Landscape M ode Page Size Printable Area Top Margin Bottom M argin Left Margin Right Margin o 10 33 X 8 0 in 279 4 X 215 9 mm Pe Hes ae 13 33 X 8 0 in 0 25 in 0 25 in 355 6 X 215 9 mm ale erm emm 0 5 in 0 17 in 12 7 mm 4 2 mm a 9 83 X 6 75 in 266 7 X 184 2 mm 249 8 X 171 5 mm A4 297 X 210 mm 280 1 X 203 2 mm 3 2 mm 3 6 mm 1 28 1 The specifications in this table are based on text scale mode off 63 lines page on U S letter size paper and perforation skip mode off The top margin portrait mode increases to 0 5 inches with perforation skip on The factory default setting for perforation skip mode is on 2 Printable area for non Windows applications Other applications may have additional restrictions See the documentation included with the software application or contact the software vendor 3 Based on perforation skip mode off Perforation skip mode on reduces the printable area by increasing the top margin to 0 5 inches 4 The HP Desk et Portable printer has two slightly different measurements for Executive Paper in Portrait M ode Right M argin is 0 20 inches or 5 1 mm Printable
74. 4 on is flat against the sheet feeder base the next page shows the printer settings menu and pointer inside the printer 3 Press and hold the Setup button until the M enu light 4 With the Menu light blinking press the Group button blinks Then release the Setup button The printer is in Online button to select the desired printer settings menu Menu mode when the M enu light is blinking group The pointer on the left side of the print cartridge cradle points to the presently selected setting of the printer settings menu group In Menu mode the printer buttons are redefined See figure 2 3 and table 2 4 for the printer button definitions 1 The older model C2614A of the HP Deskj et Portable printer has Settings instead of Setup written on the printer s front panel Also the M enu light is located immediately above the Chg Pen light as shown in the figure below 2 10 Installation and Configuration 5 Press the left or right button Font or Draft button to move the pointer to the desired setting within the printer settings menu group O o o 08008 gt AQ oo 6 With the pointer on the print cartridge cradle pointing to the desired setting press the Select button LF FF button to save the selection The selection is not saved until the Select button is pressed The print cartridge cradle will move slightly to the right and left to indicate the selection of the printer se
75. 7 040 049 069 18 28 31 45 ANSI ASCII ISO 6 E 0U 027 040 048 085 1B 28 30 55 J IS ASCII E 0K 027 040 048 075 1B 28 30 4B HP Legal E 1U 027 040 049 085 1B 28 3155 ISO IRV E 2U 027 040 051 085 1B 28 32 55 Spacing t Proportional E s1P 027 040 115 049 080 1B 28 73 31 50 Fixed E sOP 027 040 115 048 080 1B 28 73 30 50 Print Pitch Number of characters per inch E s H 027 040 115 072 1B 28 73 48 Point Size Character Number of 1 72nds inch E S4 027 040 115 086 1B 28 73 56 Height Style t Upright E s0S 027 040 115 048 083 18 28 73 30 53 Italic E s1S 027 040 115 049 083 1B 28 73 31 53 Stroke Weight t Normal E s0B 027 040 115 048 066 1B 28 73 30 42 Bold E s3B 027 040 115 051 066 1B 28 73 33 42 Extra Bold optional E s7B 027 040 115 055 066 1B 28 73 37 42 Typeface t Courier E s3T 027 040 115 051 084 1B 28 73 33 54 CG Times E s4101T 027 040 115 052 049 048 049 084 18 28 73 34 31 30 31 54 Letter Gothic E s6T 027 040 115 054 084 U1B 28 73 36 54 Univers E s52T 027 040 115 053 050 084 1B 28 73 35 32 54 Print Quality Letter E s2Q 027 040 115 050 081 1B 28 73 3251 Draft E s1Q 027 040 115 049 081 1B 28 73 3151 Placement Superscript E s 1U 027 040 115 043 049 085 18 28 73 2B 3155 Normal E sOU 027 040 115 048 085 1B 28 73 30 55 Subscript E s 1U 027 040 115 045 049 085 1B 28 73 2D 3155 Primary Font Default character set E 0 027 040 048 064 1B 28 30 40 Designators Current primary character set E 2 027 040 050 064 1B 2
76. 8 6 15 Charge light 3 6 3 25 3 31 alternately blinking 6 17 blinking 6 15 blinking alternately with Power light 6 17 off 6 15 on 6 15 charge rate of battery 3 25 charging battery packs 2 13 3 7 3 29 3 30 6 15 checking the interface cable 6 28 Chg Pen light 2 10 blinking 3 21 3 23 chooser 5 10 choosing the printer driver 5 9 choosing printer driver 5 10 cleaning cloth lint free 1 3 electrical contacts 6 35 pinch plate 3 35 platen 3 35 print cartridge 3 4 3 6 6 34 6 35 6 40 print cartridge contacts 6 40 print cartridge cradle contacts 6 40 printer 3 34 regular maintenance 3 33 tools 1 3 with tissue paper 1 3 cleaning routine of print cartridge 6 30 6 33 clearing clogged print cartridge nozzles 6 35 paper jams 6 23 printer buffer 3 5 6 15 clogged nozzles in print cartridge clearing 6 35 cloth lint free for cleaning 1 2 color banding 6 42 fill problems 6 38 6 42 hues change 6 37 printer driver needed for color output 4 11 4 12 prints as black instead 6 39 smudges on glossy paper 6 38 smudges on transparencies 6 38 transparency fades 6 39 unexpected output 6 28 Color Control settings in printer driver 6 38 Color Kit 1 4 4 11 4 12 6 30 6 31 7 5 part number 1 13 color print cartridge 1 4 Color Kit part number 1 13 life number of pages 6 29 part number 1 13 shelf life 6 32 color printing 1 7 1 8 Color Kit 6 30 presentation quality 1 4 troubleshooting
77. 8 32 40 Default font E 3 027 040 051 064 1B 29 58 t These printer commands are listed in the order in which they must be sent Indicates the numeric value field 1 This is an obsolete command Hewlett Packard suggests that it not be used in code developed for HP Deskj et 300 Series printers 2 This is a testing command itis not recommended for use HP PCL Printer Commands and Control Codes A 3 Table A 1 HP PCL Printer Command Summary Continued Command Topic Printer Feature Printer Command Decimal Equivalent Hex Equivalent Secondary Font Default character set EJ00 027 041 048 064 1B 29 30 40 Designators Default primary chr set E 1 027 041 049 064 18 29 3140 Current primary chr set E 2 027 041 050 064 1B 29 32 40 Default secondary font E 3 027 041 051 064 1B 29 33 40 Raster Graphics Commands Set Graphics Graphics default E pON 027 042 112 048 078 18 2A 70 30 4E Print Mode Print graphics bidirectionally E p1N 027 042 112 049 078 1B 2A 70 314E Print graphics left to right E p2N 027 042 112 050 078 1B 2A 70 32 4E Print graphics right to left E p3N 027 042 112 051 078 1B 2A 70 33 4E Conditionally print graphics E p4N 027 042 112 052 078 1B 2A 70 34 4E bidirectionally Start Raster Graphics At leftmost position E r0A 027 042 114 048 065 1B 2A 72 30 41 Current cursor position E rlA 027 042 114 049 065 1B 2A 723141 End
78. 82A Latin America Asia Pacific apan C3005A Desktop Sheet Feeder Note that the sheet feeder can be purchased either separately or together with the HP Desk et 320 and 310 printers see table 1 1 for bundled printer and sheet feeder part numbers See table 1 6 Rapid rechargers See table 1 7 Battery packs C3061A Centronics interface cable C3278A Mac Adapter for HP Desk et 340 Europe only includes printer software and cable C3279A Mac Adapter for HP Desk et 340 US amp Asia Pacific only includes printer software and cable C3277A Infrared Adapter for use with the HP Deskj et 340 printer C3050A Carrying Case holds printer sheet feeder and notebook computer Media C3834A Premium Transparency U S Letter 50 sheets C3828A Premium Transparency U S Letter 20 sheets C3835A Premium Transparency Film A4 50 sheets C3832A Premium Transparency Film A4 20 sheets C3836A Premium Glossy Paper U S Letter 50 sheets C3833A Premium Glossy Paper U S Letter 10 sheets C3837A Premium Glossy Paper A4 50 sheets C3831A Premium Glossy Paper A4 10 sheets 51634Y Premium Ink et Paper U S Letter 200 sheets 51634Z Premium Ink et Paper A4 Letter 200 sheets HP Labels 92296A Addressing 1 x 25 s in 92296B Addressing 14 3 x 4 in 92296C Addressing 1 x 4 in 92296D Addressing 2 x 4 in 92296E Shipping 3 3 x 4 in 92296F Return Address 1 2 x 13 4 in 92296G File Folder 2 3 x 37 16 in 92296H 3 2 in disk 23 4 x 23 4
79. 9 printout horizontal lines in gray areas 6 37 missing rows of dots 6 40 unexpected color 6 38 problems with color fill 6 38 fonts 6 11 paper 3 19 Index 13 problems with continued pre printed forms 6 25 printer drivers 4 8 printing 6 11 Windows 4 8 product positioning 1 2 programming command set 1 18 Q quality problems fuzzy or faint printing 6 36 inconsistent color fill 6 42 ink smearing 6 36 jagged output lines 6 37 printing 6 36 quality letter 3 4 quick charge rate 3 24 QuickDraw 5 17 quiet printing 1 3 R RAM minimum for printer drivers 4 7 minimum recommended 4 9 RAM cache decreasing 5 16 turning off 5 16 rapid recharger 1 3 3 28 3 29 3 31 6 5 AC voltage detection 3 27 buttons and lights 3 7 cautions 3 28 charging capabilities 3 27 compared with the power adapter 3 28 connecting to printer 2 3 cord differences 2 4 discharging capabilities 3 27 part numbers 1 11 physical specifications 1 20 1 21 rapid charge rate 3 29 troubleshooting 6 6 uses any AC voltage 2 3 voltage converter do not use with 2 3 receiving information by facsimile 6 6 recharger see rapid recharger reference guides technical 1 15 refilling or modifying print cartridges 1 29 3 34 6 29 region power module 1 9 release button paper 1 5 pressure plate 3 18 releasing jammed paper 6 23 Index 14 reliability specifications 1 19 1 26 Remove Printed Page message on computer
80. Area is 6 8 X 10 0 inches or 172 7 X 254 0 mm Product Information Table 1 25 Hewlett Packard Print Cartridge Specifications Category Specification Type Plain paper drop on demand thermal inkjet printing Cartridge life 51633A black cartridge 1000 characters per page coverage 1500 characters per page coverage 51633M mobile triad pen 1000 characters per page coverage 51625A color cartridge 500 to 1000 pages 333 to 666 pages 750 to 1500 pages 250 pages Interconnect specifications Print cartridge Printer Number of nozzles 24 inserts withdraws per month 122 inserts withdraws over the life of the cartridge 1440 inserts withdraws overthe life ofthe printer 51633A black 50 Nozzles 51625A color 48 Nozzles Vertical resolution 300 dpi Dot size 130 um on 25 cotton bond paper Rp The 51633A and 51633M black print cartridge life specifications are based on printing Courier 10 The lower numbers in the specifications are based on using letter quality print mode and the higher numbers in the specifications are based on using draft print mode N The 51625A print cartridge life specification is based on using Normal print mode with an average 8 area fill Caution The ink in the print cartridges has been carefully formulated by Hewlett Packard to ensure superior print quality and compatibility with the printer Damage to the printer resulting from modifying t
81. Cartridge Life Sealed in its Container Open in the Printer or Part Number Description Shelf Life in the Storage Container 516334 Black Print Cartridge 18 Months 90 Days 51625A Color Print Cartridge 18 M onths 180 Days 1 Atoffice with ambient printing at least once a month 2 A now obsolete black print cartridge part number 51608A had the same life specifications as this cartridge 3 The HP Deskj et Portable prints black only it cannot use this color print cartridge Table 6 11 Print Cartridge Expired Print Cartridge Period of Time After the Manufacturing Date Expired Explanation From the manufacturing date to No The print cartridge has yetto exceed the open life 90 days after the manufacturing date specification 90 days to 18 months from the manufacturing date M Expired if the print cartridge has been out of its aybe E packaging longer than the open life specification Longer than 18 months after the manufacturing date Yes The print cartridge has exceeded its 18 month Shelf life Note Use a First In First Out FIFO inventory control process to avoid keeping print cartridges longer than their shelf life 6 32 Problem Resolution Using the Print Cartridge Cleaning Routine When dots or lines are missing from printouts use the following routine to clear the print cartridge ink nozzles The HP Deskj et 310 320 and 340 printers can clean either a black or a color print cartridge 1
82. ET 360 3 UE ET OE 1 FT ER tM E 6 1135 35 057 4 MEDIA SOURCE Shaet Feeder MEDIA Sitt US Leller CR DEFTWITIGN a CRefR PERF SKIF Oe TEXT SCALE aff CHARACTER SET PE 3 USA Figure 6 3 Demo Page from the Desk et 340 Problem Resolution 6 9 ID E ee a ee O S 3 38 94 03 08 BATTERY LEVEL MEDIA SOURCE 0 Sheet Peeder MEDIA SIZE 0 US Letter CR DEFINITION 0 CR CR PERF SKIP 0 On TEXT SCALE 0 Off CHARACTER SET 0 PC 8 USA Internal Fonts List Press and hold Font and LF FF buttons Then turn on printer and release all buttons 3216 Internal Courier 10 12 COVA DWO lor ti tieso MPG 44 0123456789 7 lt gt 8ABCDEFGHIJKLMNOP QRSTUVWXYZ _ abcdefghi jklmnopqrstuvwxyz Cd essadc ei 114 A REOb000y 0C e EASA or Os loi Bd Aad lni et eR Ser ri le Pasrrcour sonsagen gt lt ni 3216 Internal Courier 16 67 12 CONN MT lira TTPSEE jha OL 21456789 o gt MABCDEPCHLIRLAMOOQRSTUNWET S _ abodet ghi jklanopqrstuvwryz arco did AAA A RAS 3216 Internal Courier 20 12 Orv DC loo 1D iaaa ESE JULZIASOTOO o gt AMARAL RSTIMNTS _ abodet phi jkLanapyrstawnyr 1 aqiidiniq das sl baltcciegt0otaese Aviom MBE nes SH a eed e Patratays mioperst2s oa 3216 Internal Courier Italic 10 12 OOV Se BOM Lor et UTS att aaa I 38 amp 0123456789 lt gt ABCDEFGHIJKLMNOP Pa S 181444114 latt SHH el
83. Europe Demo card Desk et Portable localized font cards also work with the Desk et 310 and 320 1 8 Product Information Printer Options The HP Desk et 340 320 and 310 printers have the same worldwide power adapter for all countries part number 0950 2435 the power cord and documentation vary with the region s needs Some HP Desk et Portable printers may have country specific power modules with a permanently attached power cord others will have the same worldwide power adapter as the HP Desk et 340 320 and 310 When replacing an HP Desk et Portable country specific power module you must order a new worldwide power adapter as well as a country specific power cord listed in the table below Note e For HP Deskj et 300 Series printer supplies and accessories see table 1 8 e The HP Deskj et 320 and 310 can be purchased together with a sheetfeeder In this case they have a different part number from that shown in the table below as given in the table footnotes 1 and 2 Table 1 5 HP Deskj et 300 Series Printer Options Region HP Desk et HP DeskJet HP Deskjet HP Deskj et or 340 Printer 320 Printer 310 Printer Portable Power Cord Language of Country Option Option Option PrinterOption Included User Documentation Number Number Number Number Argentina E C2655A HAC8 C2634A AC8 C2621A AC8 C2614A AC8 8120 6312 Spanish and Uruguay Australia C2655A HABG C2634A FABG C26
84. Font button Selecting In order to cycle through the internal fonts that you can select with the printer Compressed light internal fonts buttons press the Font button The Busy light must be off for the Font button to and Landscape function light e Ifthe Landscape light is off the printer will print in Portrait orientation If the Landscape lightis on the printer will print in Landscape orientation e Ifthe Compressed light is off the currently selected font is Courier 10 cpi upright If the Compressed light is on the selected font is Courier 16 67 cpi upright For example ifthe Landscape and Compressed lights are both on the currently selected font is landscape Courier 16 67 cpi Note Notallinternal fonts can be selected with the Font button See Internal Fonts in chapter 1 for information on which internal fonts you can select this way Starting the Turn off the printer Then while pressing the Font button press and release the printer self test Power button The Busy light should turn on briefly See Printer Self Test in chapter 6 Printing a list of Turn off the printer Then while pressing the Font and LF FF buttons press and internal fonts release the Power button The Busy light should turn on briefly Draft button Selecting draftand Press the Draft button to toggle between draft and letter quality print modes The and Draft light letter quality modes Draft light located right on the Draft button is lit
85. HP Desk et 300 Series Printer Family Technical Support Solutions Guide HP Desk et 300 Series Printer Family Technical Support Solutions Guide HP Desk et Portable Desk et 310 Desk et 320 and Desk et 340 A Packaro HP Part Number 5960 9677 Printed in U S A September 1995 Edition Notice The information contained in this document is subject to change without notice HEWLETT PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material O Copyright Hewlett Packard Company 1995 All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Publication History This document is the second Technical Support Solutions Guide TSSG for the Desk et 300 Series printer family The printing history of this guide is First Edition ua dora ia September 1994 Second Edition a eae ea es September 1995 Trademark Credits AGFA is a registered trademark of Agfa Gevaert AG Arial is a U S registered trademark of the Monotype Corporation CG Times a product of Agfa Corporation is based on Times New Roman under license from the Mo
86. HP Desk et 300 Series printers to the computer 1 Turn off the printer 2 Connect the computer end of the interface cable to the parallel interface port on the computer Tighten the screws on the connector to secure the cable to the computer 3 Connect the printer end of the interface cable firmly into 4 Turn on the printer The printer Online light should come the printer s parallel interface port There are no screws on or bail clips to fix the interface cable to the printer interface connector 5 Establish communication between the computer and the printer by sending the following DOS command MODE LPT1 P For DOS 5 0and DOS 6 send MODE LPT1 RETRY R This command causes infinite retries when sending data so thatthe computer does not timeout while waiting for the printer to print All data is directed to parallel port 1 If the printer is connected to a different interface port on the computer such as parallel port 2 modify the M ode command Note This DOS command can be added to the AUTOEXEC BAT file so that it will not be necessary to type the command whenever the computer is turned on Refer to your DOS manual for instructions on adding this command to the AUTOEXEC BAT file 1 If you are using a mac adapter with your printer refer to chapter 5 Installation and Configuration 2 7 Verifying Communication 1 Type the following to test communication between the computer and the printer
87. HP Desk et 320 Printer C2634A only in with optional color and 600 by 300 addressable rasterpoints J apan per inch resolution HP s Deskj et family inkjet printer for notebook PC users ee es C2637A Available y with optional color and 600 by 300 addressable rasterpoints p Japan oniy per inch resolution HP s Deskj et family inkjet printer for notebook PC users HP DEEL ANY Piar Geo2l Available with optional color and 300 by 300 dots per inch resolution HP Desk et 310 Printer with C2622A Availabl HP s Deskj et family inkjet printer for notebook PC users Desktop Sheet Feeder bundled varane I with optional color and 300 by 300 dots per inch resolution Nol HP s Deskj et family inkjet printer for notebook PC users HP Deskj et Portable Printer C2614A o tonger with black printing only and 300 by 300 dots per inch available resolution f f Available in HP s Deskj et family inkjet printer for notebook PC users HP Deskj et Portable Printer with da Age Desktop Sheet Feeder bundled C2624A ae ae printing only and 300 by 300 dots per inch 1 Available only in Australia China Hong Kong India Indonesia M alaysia New Zealand Singapore Taiwan Thailand and some other Asian countries HP Desk et Portable old and new models As shown in the table above there are two models of the HP Desk et Portable black only printer The old model C2614A is no longer available The new model C2624A is bundled with a sheet feeder and sol
88. Itis possible that the transparencies are being exposed to ultraviolet light typically from the sun Check other instruments and machinery near the printer to see that they do not create ultraviolet light Be sure to protect transparencies from direct or reflected rays of the sun or other sources of ultraviolet After the transparency is dry you can cover it with a sheet of paper Printouts have black output where you expected color 1 Verify that the black print cartridge is notinstalled If itis replace it with the color print cartridge and print the page 2 If using Windows verify that you have not selected Black Text or Grayscale print modes in the Printer Setup dialog box If you have selected Automatic be sure you have not selected Use Black located immediately below the Automatic button in the Printer Setup dialog box Characters dots or lines are incomplete or missing from printouts Missing dots when printing color can be caused by the same problems that cause missing dots when printing black These problems may be with any of the follow ing e print cartridge e printer hardware connection between the printer and the print cartridge See Printouts Missing Rows of Dots in this chapter for solutions If you are printing color from a Windows application e Select Presentation mode in the Printer Setup dialog box e Print the page again using manual feed 1 These option settings are from
89. Media Related Problems Continued Problem or Indication If you are using the sheet feeder Possible Causes and Solutions Online light is blinking The printer is out of paper Load a stack of media into the IN tray and press the Online button Busy light is blinking The printer has unprinted data but has not received a command to print the page Press and hold the LF FF button to print and eject the page Busy and Online lights are blinking The printer detects a paper jam See Clearing Paper J ams in this chapter 6 22 Problem Resolution Clearing Paper J ams If the Busy and Online lights are blinking the printer detects a paper jam If you are not using the sheet feeder go to step 4 2 Press down on the pressure plate to release the paper from If you are using the Portable Sheet Feeder go to step 3 the sheet feeder Lift the printer from the sheet feeder The 1 Rotate the printer and the IN tray so that the printer is in the paper that is jammed in the printer should slide out of the upright position and the IN tray is against the Desktop sheet feeder Sheet Feeder base 3 Turn off the printer Push the paper release lever to the open position to release the paper and remove the paper from the portable sheet feeder 4 Place the printer upright on a flat surface and open the access door 5 While pressing the paper release button pull the paper out 6 Turn the printer off
90. Press again to return the cradle to the right side of the printer Charge light Identifying printer The Charge light indicates the following e The Charge light is lit when the battery pack in the printer is being charged e The Charge light blinks when the printer is discharging the battery pack e Ifthe Charge light is off either the battery pack in the printer is fully charged or there is no battery pack in the printer O Busy O Landscape O Change Cartridge O Compressed OMenul O Charge Online Font Draft LF FF Setup Power al Press to set the printer offline or online Press to select internal fonts Press to select draft mode or letter quality mode Press to advance the paper 1 line Press and hold to load or eject paper Press to move the print cartridge to or from the loading position where you can change the print cartridge Press and hold to enter M enu mode Press to turn the printer on or off Figure 3 2 HP Deskj et 300 Series Printer Buttons and Lights 1 The older model C2614A of the HP Deskj et Portable printer has these two lights reversed instead of Change Cartridge the top light is labeled Menu and instead of Menu the bottom light is labeled Chg Pen 2 The older model C2614A of the HP Deskj et Portable printer has this button labeled Settings instead of Setup 3 The HPDesk et 340 has a different set of buttons Refer to
91. Raster Graphics End graphics E rbC 027 042 114 098 067 1B 2A 72 62 43 Set Raster Graphics 75 dots per inch EFU75R 027 042 116 055 053 082 18 2A 74 37 35 52 Resolution 100 dots per inch E t100R 027 042 116 049 048 048 082 1B 2A 7431 30 30 52 150 dots per inch E t150R 027 042 116 049 053 048 082 1B 2A 74 31 35 30 52 300 dots perinch E t300R 027 042 116 051 048 048 082 1B 2A 74 33 30 30 52 Set Raster Number of pixels E r S 027 042 114 083 1B 2A 72 53 Graphics Width Temporary X offset Horizontal offset for raster row E b X 027 042 098 088 1B 2A 62 58 SetRaster Graphics Compression off E b0M 027 042 098 048 077 1B 2A 62 30 4D Compression Method M ethod 1 E b1M 027 042 098 049 077 18 2A 62 31 4D Method 2 E b2M 027 042 098 050 077 1B 2A 62 32 4D Method 3 E b3M 027 042 098 051077 1B 2A 62 33 4D Method 9 E b9M 027 042 098 057 077 1B 2A 62 39 4D Seed row source EFD 027 042 098 4083 18 2A 62 53 Transfer Raster Transfer graphics data by row E b W data 027 042 098 087 data 1B 2A 62 57 data Graphics Transfer graphics data by plane E b v data 027 042 098 086 data 1B 2A 62 56 data Relative Vertical Number of dots E tb 027 042 098 089 1B 2A 62 59 Pixel Movement Set Graphics Quality Draft E r1Q 027 042 114 049 081 1B 2A 723151 Letter quality E r2Q 027 042 114 050 081 1B 2A 72 3251 Set Number of Raster 3 planes CMY palette Ec r 3U 027 042 114 045 051 085 1B 2A 72 2D 33 37 Planes Per Row
92. Usage 3 29 Battery Pack Information Table 3 10 Battery Pack Information Battery Pack Topic Information Cautions e Use only battery packs listed in this manual or recommended by Hewlett Packard e Do not touch the battery pack contacts e Do not directly connect short circuit one battery pack contact to the other e Do not place any object other than a battery pack in the printer battery compartment e Follow local regulations for proper disposal of battery packs Do not dispose of battery packs ina fire tis normal for battery packs to feel warm after charging or discharging cycles Battery part numbers See Power Cord Rapid Recharger and Battery Pack Part Numbers in chapter 1 Battery specifications See Specifications in chapter 1 Battery installation See Installing Replacing a Battery Pack in chapter 2 of this manual or in the User s Guide instructions included with the printer Operating from a e For the printer to operate from a battery pack the printer must be disconnected from an AC battery pack power source power adapter or rapid recharger e The printer will not operate from a battery pack mounted on a rapid recharger For the printer to operate from a battery pack the battery pack must be installed in the printer itself Reviving discharging e Nickel cadmium battery packs have a characteristic that reduces their charge capacity if information they are not occasionally fully discharged
93. Use care during this process to avoid staining your hands or clothes with ink from the print cartridge 1 Grasp the print cartridge by the green top portion of the 2 Perform the print cartridge cleaning routine This routine print cartridge Use the edge of an index card or other rigid executes several spits and wipes on the print cartridge paper stock to scrape the dried ink off the print cartridge nozzles and prints a page of horizontal bars See Using the nozzles into a trash container Print Cartridge Cleaning Routine on the previous page For DJ 340 0 0 0 0 For DJ 320 310 O O i Portable 200 3 Perform the printer self test If the printout is not missing 4 Ifthe printoutis still missing dots toward the end of the self dots toward the end of the self test printout the print test printout the print cartridge may have dirty electrical cartridge is restored to operating condition contacts or clogged nozzles Follow the steps in the next section Cleaning the Electrical Contacts 6 34 Problem Resolution Cleaning the Electrical Contacts You may need to clean the electrical contacts on the print cartridge if e the print cartridge cradle does not return to the home position when you press the Setup button e the characters printed are incomplete or if dots or lines are missing from the printouts To clean the contacts use the procedure described below 1
94. a per incident of repair rather than throughout the warranty period This service does not need to be purchased within 30 days of the printer purchase date To order the HP Express Exchange Service call toll free at 916 785 1200 from Monday to Friday 6 am to 5 pm Pacific Standard Time HP SupportPack HP SupportPack enhances the service offering by upgrading warranty repair service to a next day express exchange service and extends the warranty period from one year to three years This service enhancement provides customers with a cost effective and timely way to achieve quality support HP SupportPack is sold exclusively through resellers ordered like any other HP product and is not available directly from Hewlett Packard Customers must purchase this service enhancement within 30 days of purchasing the printer Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In Touch newsletter HP Customer Return Repair Service If down time is less critical the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in Corvallis Oregon HP will repair the product within two working days from receipt and return via surface transportation Service Authorized Resellers can call 916 785 1200 Sales Authorized Resellers can call 800 544 9976 To order the HP Customer Return Repair Service for customers with non critical applications call
95. ace circuitry Obtain a new and printer and the host problem Return correct interface the printer for cable Retest repair Figure 6 6 Troubleshooting Communication Problems Continued 6 28 Problem Resolution Troubleshooting Print Cartridges Short Print Cartridge Life There are several causes for a short print cartridge life The information below describes the average print cartridge life for the two recommended print cartridges and possible causes for a reduction to this expected print cartridge life Table 6 8 Print Cartridge Life Specifications Ink Used Print Cartridge Life Based on Ink Used 1000 Characters Per 1500 Characters Per Normal Print Mode Print Cartridge Part Number Page Coverage Page Coverage 8 Area Fill Black Print Cartridge 51633A 500 to 1000 Pages 333 to 666 Pages Color Print Cartridge 51625A 250 Pages 1 The 51633A black print cartridge life specifications are based on printing Courier 10 The lower numbers in the specifications are based on using letter quality print mode and the higher numbers in the specifications are based on using draft print mode A now obsolete black print cartridge part number 51608A had the same life specifications as this cartridge 2 The 51625A color print cartridge life specification is based on using Normal print mode in Windows with an average 8 area fill The HP Deskj et Portable prints black only it cannot use this color print ca
96. ack Rapid rechargers require only 1 hour to charge a battery pack out of the printer Neither the power adapter nor a rapid recharger can discharge a battery pack installed in the printer Discharging capabilities of the power adapter and rapid rechargers No battery pack installed in the printer can be discharged if either the power adapter or a rapid recharger is connected and powered on A battery pack installed in the printer can be discharged if neither a power adapter nor a rapid recharger is connected to the printer If either a power adapter or a rapid recharger is connected to the printer but it is not powered on the printer can still proceed to discharge the battery pack A rapid recharger can discharge up to two battery packs out of the printer Connecting power adapters See Connecting the Printer to a Power Adapter or a Rapid Recharger in chapter 2 1 Some HP Desk et Portable printers may have a country specific power module instead of a worldwide power adapter and a country specific power cord Operation and Usage 3 27 Rapid Recharger Information Table 3 9 Rapid Recharger Information Rapid Recharger Topic Information When to use a rapid recharger Cautions e Itis normal for battery packs to feel warm after charging or discharging cycles e Use only battery packs listed in this manual or recommended by Hewlett Packard Rapid recharger See Power Cord Rapid Recharger an
97. aded Fonts The Desk et 300 Series printers do not support downloaded fonts The Desk et 500 Series printers can use downloaded fonts Media Support The Desk et 300 Series printers do not support printing on envelopes The Deskj et 500 Series printers can printon envelopes Product Information 1 7 Table 1 4 compares the members of the HP Desk et 300 Series printer family Table 1 4 Similarities and Differences Between the HP Desk et 300 Series Printers Similarities Differences General Performance The Deskj et 300 Series family are compact high performance printers that can be moved easily when needed They can produce output of quality comparable to that of desktop Desk ets and can print about as fast Portability The Deskj et 300 Series are the only printers in the Desk et family designed for portability on demand They are light and convenient to carry and can be folded flat for transportation with the same optional sheet feeder In addition these printers are not chained to AC receptacles and extension cords they can be run from an optional camcorder type battery pack 51633A 51633M Black Print Cartridge Compatibility Desk et 300 Series printers use the same black print cartridge the 51633A or 51633M The high capacity black print cartridge 51626A is not recommended for use with these printers Centronics Parallel Interface Desk et 300 Series printers have the same Centronics parallel int
98. ain black text and some color graphics two or more of those pages can be printed However when trying to print only one of those pages the printer driver prompts to change the print cartridge after that page has been printed Itis not necessary to switch print cartridges simply click OK when the message appears With a document print cartridge mismatch for example the black print cartridge is installed when trying to print a color page the printer driver prompts to change the print cartridge before printing As usual either switch print cartridges or proceed with the installed print cartridge When the printer has finished printing the page a message indicates that the remainder of the documentis ina different color Itis not necessary to take any action other than clicking OK Printing the 8 basic colors from a Macintosh computer Printing a color document with the black print cartridge Along with the type of Macintosh computer the software application determines how color output appears If an application supports only eight colors the color output will look the same whether using a QuickDraw Color QuickDraw or 32 bit QuickDraw Macintosh computer In addition some applications send only black and white data to the printer when running on a non color QuickDraw M acintosh computer Printing draft copies of a color document with a black print cartridge saves the color print cartridges and reduces the time to print the documen
99. amount depends on the number of applications open at the same time the start up screen and number of initialization routines INITs or Control Panel Devices CDEVs stored in the System folder of the hard disk the degree of fragmentation of system memory the amount of memory reserved in the RAM cache e the amount of disk space available on the hard disk This amount depends on the number of printer drivers documents and applications stored on the hard disk Note that some of these are not frequently used and can be considered candidates for deletion This factor is most relevant when the hard disk is nearly full the number of fonts and desk accessories installed in the System folder the degree of fragmentation of hard disk space Most techniques for optimizing printer performance require freeing Macintosh memory for the printer driver to use Table 5 8 Optimizing the Macintosh Computer for HP Deskj et 340 Printer Recommendation Description Install more RAM in the computer The HP Deskj et 340 printer require at least 4 MB of memory Color and grayscale printing require at least 4 MB Use additional memory 5 MB or more to increase flexibility in using applications Free system memory Close all other applications running in the System 7 Finder Close as many windows as possible Remove start up screens and INITs or CDEVs from the System folder Removing one or two of these files however may or m
100. and Portable users first copy the DJ PMENU EXE file to the computer s hard drive from the printer software Installation Disk then type djpmenu Note To use the DJ P M enu configuration utility the computer and printer must be connected directly The utility will not work with print spoolers and some switch boxes Advanced Settings The CR Definition Character Set Input Buffer Size Graphics Resolution Country Defaults Power Off Time Sleep Time SIR Protocal and SIR Packet Size are under the Advanced Seti ngs If you change one or more of these settings the line Axtended Settings On will be added to the printer self test printout This line appears between the last item in the list of printer settings and the beginning of the character set for the first of the internal fonts If noneof these default settings has been changed noline appears Changing Power Off Time You can change the interval after which the printer if it is being operated from a battery pack turns itself off if it is not being used Use the DJ PMenu configuration utility to set this Power off time to 5 minutes 15 minutes 30 minutes or Never The factory default setting is 15 minutes Changing Sleep Time You can change the interval after which the printer if it is being operated from a battery pack goes into its power saving sleep mode if it is not being used Use the DJ PMenu program to set this Sleep time to 1 minut
101. and of paper 10 f printing transparencies verify that you are using HP Premium media 11 Verify that the printer is set to Letter Quality rather than Draft mode printing If the Draft light is on you are not printing in letter quality mode 12 Adjust the intensity setting in your software to make sure that the correct amount of ink is thrown onto the page See your software manual Print density is inconsistent 1 The print cartridge nozzles may be clogged Run the print cartridge cleaning routine to clear the nozzles See Using the Print Cartridge Cleaning Routine in this chapter 2 Make sure that you insert media print side up in the printer Check the packaging for an indication of the print side If you are using plain paper try turning the paper over and printing on the other side 3 Make sure that the media meets the specifications in chapter 1 4 If printing transparencies verify that the media is HP Premium 5 Some paper that meets specifications in chapter 1 will not produce satisfactory results Try a different brand of paper Ink is smearing 6 36 Problem Resolution 1 Adjust the intensity setting in your software to reduce the amount of ink thrown onto the page See your software manual 2 Verify that there is no crusting of ink on the print cartridge nozzles 3 Verify that the paper is not inkjet Think et or special coated paper unless itis recommended for use with HP Desk et 300 Series pr
102. are applications or escape sequences will override the MEDIA SOURCE setting just as they will for other printer settings BATTERY CONTROL group The BATTERY CONTROL group of the printer settings menu is not selectable unless a battery pack is installed in the printer The left and right arrow buttons Font and LF FF buttons do not move the pointer in the BATTERY CONTROL group since only one selection is available depending on whether the printer is powered by an AC power Source or a battery pack When the printer is operated from a power adapter or a rapid recharger with a battery pack installed in the printer the Quick Charge selection is the only available setting in the BATTERY CONTROL group The printer starts the charge mode after the user presses the Select button When the printer is operated from a battery pack the Discharge selection is the only available setting in the BATTERY CONTROL group The printer starts to discharge the battery pack once the user selects Discharge Ifyou have selected Quick Charge or Discharge but wish to cancel it turn off the printer Saving settings To save a printer setting that you have specified press the Select LF FF button before moving to the next printer settings menu group Leaving the menu group or exiting Menu mode without pressing the Select button will notsave your selections as the new printer default settings Overriding printer settings Commands from software applic
103. ase 3 10 battery see battery pack battery charge rate 3 24 battery compartment 1 5 Battery Control group 2 13 2 14 battery level gauge 2 14 battery mode Sleep mode 3 6 battery pack 1 3 3 30 cautions 3 30 charge capability in pages per charge 1 19 charge level 3 25 3 31 6 8 charge level low 3 6 charging 3 6 3 7 3 25 3 29 3 30 charging rate 3 24 3 25 charging times 3 27 configuration information 2 13 discharging 3 6 3 7 3 28 3 29 5 13 Europe 1 12 installing or replacing 2 4 Japan 1 12 level 3 31 low battery condition 3 26 3 31 low charge 5 13 operating from 3 30 5 6 part numbers 1 11 1 12 physical specifications 1 20 1 21 reviving 3 7 3 28 3 30 specifications 1 19 status indications 3 6 3 31 troubleshooting 5 5 type 1 19 US 1 12 warm after charging or discharging 3 28 BBS HP 6 8 Belgium option number 1 10 power cord 1 10 benefits and features of Desk et 300 printers 1 3 Best Print Quality mode 4 9 Best print quality setting in printer driver 6 38 black composite ink 4 8 black composite 5 18 black print appears greenish 6 37 fading 6 37 self test pattern 6 10 when expecting color 6 39 black print cartridge 1 4 see also print cartridge Black Text printer driver mode 6 39 blinking light 6 14 6 17 all blinking 6 16 Busy 6 20 6 22 Busy and Online 6 16 6 23 Index 1 blinking light continued Change Cartridge 6 15 6 17 Charge 6 17 Compressed
104. ass B computing device U S A EMC Directive 89 336 EEC European Community VCCI J apan SABS South Africa RRL Korea The country specific power module shipped with some HP Desk et Portable printers does not have NOM safety certification The newer model C2624A of the HP Deskj et Portable printer sold only in the Asia Pacific does not have any safety or EM The older model C2614A of the HP Desk et Portable printer does not have NOM safety certification or RRL Korea EM I Product Information 1 25 Table 1 23 Paper Handling Specifications Category Specification Paper grain Long grain only Paper weight 16 to 24 lb 60 to 90 g m Media handling Printer only M anual single feed With sheet feeder 0 2 in thick stack or up to e 60sheets of 16 lb paper with desktop sheet feeder 30sheets of 160 lb paper with portable sheet feeder Media size U S Letter 8 5 in X 11 in A4 210 mm x 297 mm U S Legal 8 5 in X 14 in U S Executive 7 25 in X 10 5 in Transparencies U S Letter and A4 Labels U S Letter and A4 Notes e The HP Desk et 300 Series printers do not support envelopes e The HP Deskj et 300 Series printers work well with most types of paper although variables in paper composition may affect print quality and paper handling Bond paper including letterhead gives excellent quality Paper should be tested to ensure best performance 1 26 Product Information black
105. ations or escape sequences override printer settings However the settings from these commands are lost when the printer is switched off When power is reapplied the printer will use the settings most recently specified in Menu mode or by using the DJ PM enu configuration utility 1 The older model C2614A of the HP Deskj et Portable printer does not have the M edia Source group in the Printer Settings Menu 2 The HP Deskj et Portable printer does not have the DJ PM enu configuration utility included with the printer to get this software see Obtaining Printer Drivers in chapter 7 Service and Support Information For more information on DJ PM enu see Additional Configuration Options with the DJ PM enu Configuration Utility later in this chapter Installation and Configuration 2 13 Table 2 5 Additional Printer Settings Information Continued Topic Battery level gauge Information The pointer on the print cartridge cradle in Menu mode skips the battery level gauge if no battery pack is installed in the printer Ifthe printer cannot determine the charge level of a newly installed battery pack the carriage will point to the 1 4 level mark on the gauge Note that the pointer will show the battery charge level only once when it first enters M enu mode provided a battery pack is installed in the printer To see the battery level gauge indication again after you have made printer settings
106. ay not significantly affect printer speed depending on the size of the files Use background printing only with sufficient RAM or turn off background printing Read the Macintosh documentation for information on improving system performance Turn offor decrease the RAM The RAM cache allows some memory to be reserved where software cache applications can store information for quick retrieval Turning offthe RAM cache in the Control Panel increases the amount of system memory available for the printer driver For information on turning off the RAM cache see Turning Off or Decreasing the RAM Cache later in this section Installation and Printer Drivers forthe Macintosh 5 15 Turning Off or Decreasing the RAM Cache 1 From the Apple menu choose Control Panels 2 Double click on Memory 3 Click the arrows next to the Cache Size box to reduce the disk cache to 32K You must use at least a 32K cache Control Panel Rate of Insertion Point Blinking 7 6 5 4 3 2 1 0 Capture 4 0 2 z RAM Cache A e 5 16 off Disk Cache Cache Size Always On Select Hard Disk Virtual Memory mudan s HE O On Available on disk 4 a off Available built in memory 29h 2 Bit Addressing w On Corr ee ee RAM Disk to use for a RAM disk a on OF 50 100 off RAM Disk Size 10F20K Use Defaults Figure 5 8 Turning Off or Decreasing the RAM Cache I
107. blems Missing manual Manual is missing from shipment container AM00 Missing power cord module Power cord module is missing from shipment container AM05 Missing driver Driver disk is missing from shipment container Missing paper tray Paper tray is missing from shipment container Missing print cartridges Print cartridge is missing from shipment container Performance Problems Intermitten operation Powers OFF and ON intermittently Print mechanism locks up Printer locks up while printing Stops printing Prints part of page then stops Burning smell During operations printer emits a burning smell Smoking smell During operations printer emits a cigarette smell EZ60 Undefined Code and Miscellaneous Undefined code None of the above codes apply ZZ00 No code assigned Printer is classified as DOA Service and Support Information 7 11 HP Desk et 300 Series Printer Repair Sheet Company Information Company Address Phone Printer Information Printer Model Check one Q HP Deskj et 340 Printer Model C2655A Q HP Deskj et 320 Printer Model C2634A Q HP Deskj et 310 Printer Model C2621A Q HP Desk et Portable Printer Model C2624A Q HP Desk et Portable Printer Model C2614A Serial number za Date of purchase eee Date that you are sending the printer Printer error code see table 6 3 za Failure is intermittent occasional Q intermittent freq
108. cartridge installed A nozzle test pattern that identifies any ink nozzles that are not printing If the diagonal line has a gap one or more nozzles may be clogged and you may need to clean the print cartridge The printer firmware version and date A battery capacity gauge indicating the charge level of the battery This gauge appears only when a battery pack is installed in the printer The current printer settings If the DJ PMenu configuration utility is used to change either the sleep time the power off time or the graphics resolution from their factory default settings then the words Extended Settings On appear in the self test printout The internal fonts To print the printer self test carry out the steps described below If a black print cartridge is installed the self test printout should resemble figure 6 3 With a color cartridge the printout will be different 1 Turn the printer off by pressing the Power button 2 If using the sheet feeder load paper in the sheet feeder See Loading Media in chapter 3 for instructions on loading paper in the sheet feeder 3 While pressing the Paper Feed button for the HP Desk et 4 Ifusing the printer only manually load a sheet when the 340 press the Online button if you are using the HP Busy light turns on and the Online light starts blinking See Portable Desk et 310 or 320 press and release the Power Loading Media in chapter 3 for instructions o
109. chargers rechargers and the can not only provide power to a printer butcan also charge and discharge up to two battery power adapter packs outside of the printer compared e Rapid rechargers can charge a battery pack much faster than the power adapter can The power adapter needs 6 hours to charge a fully discharged or new battery pack quick charge and 10 hours for a partially charged battery pack standard charge installed in the printer Rapid rechargers require only 1 hour per battery pack rapid charge Rapid recharger lights e See Rapid Recharger Lights and Buttons in this chapter Reviving discharging e Nickel cadmium battery packs have a characteristic that reduces their charge capacity if they are not occasionally revived by fully discharging draining them and then charging them again Hewlett Packard recommends fully discharging battery packs approximately once a month A rapid recharger can discharge battery packs whether itis connected to an AC power source or disconnected from it Although the rapid recharger can charge one battery pack and discharge another at the same time it can discharge only one battery pack at a time A second battery pack will not begin discharging until the first battery pack is fully discharged For information on the rapid recharger lights and buttons see Rapid Recharger Lights and Buttons in this chapter 1 Some HP Deskj et Portable printers may have a country specific power mo
110. ck Output Figure 5 1 Connector Port for the Macintosh Adapter Caution Do not attempt to insert an interface cable into the Apple Desktop Bus ports the keyboard or mouse sockets on the back of the computer The pinout configuration and number of pins for a keyboard are different from those for a printer interface cable Table 5 4 The Mac Cable Pin Assignments at the Centronics Connector Pin Number Signal Description 1 Receive Data Output This pin carries the bit serial data in logic level transmitted to the printer from RXD the computer 10 Transmit Data Input This pin carries the bit serial data in logic level transmitted to the computer TXD from the printer 11 DTR Input Handshake This pin carries the DTR logic level signal in asynchronous mode Clock Input 18 5V This pin is to be connected to the printer s 5V 19 30 Ground These pins are to be connected to the printer s ground 32 Driven The printer uses this pin to enable or disable the pin 2 5and 8 at the 8 pin M ini DIN connector The 8 pin Mini DIN s pin 2 5and 8 are output pins when the Driven pin is pulled low OV and in high impedence when the Driven pin is pulled high 5V 2 9 12 14 Unused 15 17 31 33 36 Installation and Printer Drivers for the Macintosh 5 5 5 6 Table 5 5 The Mac Cable Pin Assignments at the 8 Pin Mini DIN connector Pin Number Signal Description 1 Unused 2 DTR Output Ha
111. cturing date from the code cartridge is notin the original packaging continue on to the printed on the print cartridge In the example below next step the print cartridge was produced on J anuary 22 1995 B Determine the earliest and latest possible expiration dates from the code printed on the print cartridge Earliest Possible Expiration Date M anufacturing Date Open Life Specification Latest Possible Expiration Date M anufacturing Date Shelf Life Sealed in its Container JUN 1998 JUN 1998 C Ifyou believe based on these calculations that the print cartridge has passed its shelf life expiration date or if open its open life expiration date replace the print cartridge See table 6 11 e Ink can evaporate through the nozzles reducing the print cartridge life Therefore keep print cartridges sealed as long as you can Then once you have broken the seal keep the cartridge either in the printer so that itis capped by the service station at the right end of the mechanism or inthe storage container supplied with the optional Color Kit e For more tips on extending the print cartridge life read Maintaining Print Cartridges in chapter 3 Notes 1 The HP Deskj et Portable prints black only the Color Kit is available for the HP Deskj et 310 320 and 340 only Problem Resolution 6 31 Table 6 10 Print Cartridge Life Specifications Age Print Cartridge Print
112. d only in the Asia Pacific There are some minor hardware and firmware differences between these two models This guide reveals these differences in footnotes to the general information on the HP Deskj et 300 Series printer family You can identify these two different printer models by the model number printed on the serial number label in the printer s battery compartment This label has C2614A for the old model and C2624A for the new model 1 2 Product Information Support Tools Hewlett Packard recommends the following tools for supporting HP Desk et 300 Series printers e Dial caliper or accurate linear scale e Tissue paper e Cotton swabs such as part number 9300 0767 Clean lint free soft cloth e Brush or small computer vacuum cleaner Features and Benefits Table 1 2 HP Desk et 300 Series Printer Features and Benefits Feature Benefit Black output resolution Letter quality output at an affordable price e 300 by 300 DPI HP Deskj et 310 and Portable e 600 by 300 addressable rasterpoints per inch HP Deskj et 340 and 320 Prints on plain paper No special paper required Drop on demand thermal inkjet printing Proven reliable letter quality and quiet printing solution Works from a power adapter an optional battery pack or optional rapid recharger Sheet feeder that detaches easily from the printer Flexible power requirements for greater versatility and portability Power adapter and rapid
113. d Battery Pack Part Numbers in chapter 1 part numbers Rapid rechargers may be used in place of the power adapter that is included with HP Deskj et 300 Series printers Rapid rechargers operate from any power source from 100 to 240 Vac and at either 50 or 60 Hz The rapid recharger detects the input voltage and automatically provides the appropriate power output to the printer The detachable cord included with the rapid recharger adapts the rapid recharger to a country or region s power receptacle Note that these detachable cords cannot be ordered separately The printer will notoperate from a battery pack attached to the rapid recharger Touse the printer in battery mode remove the battery pack from the rapid recharger and install it in the printer To use the rapid recharger to power the printer connect the rapid recharger to the printer and to the AC power receptacle Using rapid rechargers worldwide Since rapid rechargers detect the input voltage and automatically provide the appropriate power to the printer a rapid recharger can be used anywhere with an appropriate receptacle adapter The receptacle adapter makes it possible for the rapid recharger to plug into the power receptacle of a region or country Do not use a rapid recharger with a transformer or voltage converter with a rapid recharger Capabilities of rapid e The power adapter can provide power to an HP Desk et 300 Series printer Rapid re
114. d command with the sheet feeder 3 19 manual feeding with sheet feeder attached 1 6 3 15 doesn t work 6 21 manual loading of paper 3 17 manuals user 1 14 manufacturing date of the print cartridge 6 31 margins 1 28 Match Screen printer driver option 6 38 Material Safety Data Sheet 3 33 mean time between failures 1 19 measuring paper squareness 6 25 print skew 6 26 mechanical vibration specifications 1 24 mechanism carriage locked 6 18 life 1 19 print speed 1 18 media capacity 1 26 differences between Desk et 300 printers 1 8 differences from Desk et 500 printers 1 7 does not eject from printer 6 20 loading 3 17 3 19 loading problems 6 20 not picked up 6 21 problem with curling 3 13 sizes 1 26 3 19 skewed 6 21 to avoid 3 19 Media Size default setting 2 12 Media Source default setting 2 12 group 2 13 3 18 memory application size 5 14 fragmented 5 15 freeing system 5 15 heap 5 12 increasing RAM 5 15 minimum for printer drivers 4 7 minimum for Windows 4 9 optimizing 5 12 RAM cache 5 15 5 16 stack 5 12 Menu light 2 10 2 14 3 5 alternately blinking 6 17 blinking 6 16 Menu mode 2 10 2 14 2 17 3 5 6 16 determining the battery charge level in 3 31 Media Source group 3 17 3 18 printer buttons 2 9 specifying Manual Feed 3 17 timeout 2 13 menu printer settings 1 5 Mexico power cord 1 11 Microsoft Windows 6 29 6 37 6 38 6 42 printer driver for Windows 3 0 or
115. d rollers buckle the media Notes e Be sure to load sheets into the IN tray with the print side up When using the Desktop Sheet Feeder be sure to select Sheet Feeder in the MEDIA SOURCE group in Menu mode or with the DJ PM enu Configuration Utility program or through the software application When you specify Sheet Feeder the motor turns on for 8 seconds this is enough time to bring in a sheet from the sheet feeder 1 The older model C2614A of the HP Deskj et Portable printer does not have a M edia Source group in its printer settings menu You can only select Sheet Feeder in the software application s printer settings or with the DJ PM enu program also see footnote 2 on the previous page 3 18 Operation and Usage Table 3 5 Media Loading Information Topic Information Transparencies Transparencies can either be fed by hand or loaded into the sheet feeder Do not use transparencies other than HP Premium and do not load more than 20 transparencies into the sheet feeder Removing media from the sheet feeder To remove paper from the IN tray of the sheet feeder first press on the stack of paper above the pressure plate The diagram in step 2 on the previous page shows the pressure plate Pressing the plate releases tension on the stack of paperin the IN tray Then remove the stack Printing on letterhead To print on the letterhead side of a page place the letterhead face u
116. d slot 1 5 3 15 paper handling increasing the speed 4 9 specifications 1 26 paper jam clearing 6 23 lights indicating 6 16 possible causes 6 24 with sheet feeder 6 23 6 24 paper output guides 3 10 3 13 paper output slot 1 5 paper path obstructions 6 24 paper pressure plate 3 18 paper release button 1 5 6 23 paper sensor 1 5 paper stock rigid for removing crusted ink 6 34 paper support arms on the IN tray 3 10 3 13 3 16 paper width adjustment bar 3 13 3 18 3 19 6 21 paper tissues for cleaning 1 3 parallel interface pinout information 2 6 part numbers battery packs 1 12 black print cartridge 1 13 cable 1 13 carrying case 1 13 color kit with print cartridge 1 13 color print cartridge 1 13 interface cable 1 13 5 4 labels 1 13 model numbers of printers 1 2 1 9 option numbers of printers 1 9 paper 1 13 power cords 1 11 printer options by country and language 1 9 rapid rechargers 1 11 part numbers continued supplies and accessories 1 13 technical reference guides 1 15 transparencies 1 13 user documentation 1 14 partition size for an application increasing the 5 14 pattern self test 6 10 patterns of error lights 3 6 PCL commands and control codes A 1 PCMCIA Type 1 0 card 1 7 1 8 PCMCIA Type 1 0 card slot 6 17 Perf Skip perforation skip default setting 2 12 margins 1 28 periodic cleaning 3 33 physical specifications 1 20 1 21 battery pack 1 21 power adapter 1
117. day Friday 8 00 am 4 00 pm HP Partner Support Group Presales and Postsales Technical Support for HP Support Providers Call your local number HP Customer Postsales technical 1 208 323 2551 M onday Tuesday Thursday Friday Support Center supportfor all users or 6 00 am 5 00 pm and for dealers call the local number Wednesday outside the U S and provided with your printer 6 00 am 3 00 pm Canada HP BBS e Presales information 1 208 344 1691 24 hours day Printer drivers Set your communications e Software notes software to N 8 1 e Troubleshooting hints Internet e Printer drivers FTP access at 24 hours day Product and Support Information 192 6 71 2 or ftp boi external hp com World Wide Web access at URL http www hp com home html 1 HP Audio Tips is a set of pre recorded messages to answer common product questions Navigate through the pre recorded messages by pressing the buttons on a touch tone telephone 2 HPNN Hewlett Packard News Network is an electronic bulletin board service available only to HP authorized resellers 3 The HP Customer Information Center is available to both resellers and users 4 HP s computer bulletin board system 7 8 Service and Support Information Printer Repair Feedback Information 1 Make a copy of the HP Desk et 300 Series Printer Repair Sheet in this section 2 Observe the problem with the printer Verify the problem is repeatable
118. de Then press and hold the Setup button until the M enu light blinks The left and right arrow Font and Draft buttons move the pointer to the settings within a group only To move between the printer settings menu groups use the Menu Online button The printer points to the battery level gauge only if there is a battery pack in the printer Similarly the printer will not point to the BATTERY CONTROL selections unless there is a battery pack in the printer With a battery pack in the printer only one selection is available in the BATTERY CONTROL group If powered by a power adapter or rapid recharger with a battery pack installed only the Quick Charge selection is available lf powered by a battery pack only the Discharge selection is available The pointer will show the battery charge level only once when it first enters Menu mode provided a battery pack is installed in the printer To see the battery level gauge indication again after you have made configuration selections you must first exit Menu mode then re enter it 2 The older model C2614A of the HP Deskj et Portable printer has Chg Pen instead of Change Cartridge and Settings instead of Setup written on the printer s front panel 2 14 Installation and Configuration Configuration Options with the DJ PM enu Configuration Utility Users can run the DJ PMenu configuration utility for DOS environment on their host co
119. ditions 6 18 rapid recharger 6 6 tape not removed from print cartridge 6 11 tools 6 2 TrueType font capability 4 11 4 12 TrueType fonts 1 4 TrueType fonts capability 1 3 1 16 Turkey option number 1 10 Turkish fonts 1 4 turning the printer on and off 3 6 type of battery pack 1 19 U UK option number 1 10 power cord 1 11 underline internal fonts 1 16 unexpected color output 6 38 Univers internal fonts 1 16 Uruguay option number 1 9 power cord 1 12 US battery pack 1 12 Demo card 1 8 option number 1 10 power cord 1 10 1 11 service support contracts 7 3 usage and operation of printer 3 1 usage of the printer maximum pages per month 1 19 Use Before date see print cartridge expiration date 6 31 Use Black printer driver selection 6 39 user documentation languages available 1 14 user guide kits 1 14 user s guide 2 2 using the printer 3 1 utilities internal 6 7 V vacuum cleaner 1 3 verifying communication 2 8 printer settings 2 12 vertical position 3 12 3 14 3 19 vertical resolution 1 18 views of printer 1 5 internal 1 5 manual feed mode 1 6 operating mode 1 6 transport mode 1 6 with sheet feeder 1 6 voltage input 1 23 specifications 1 23 voltage converter do not use 2 3 voltmeter 6 2 W waitbanding 6 42 warning fire hazard 2 3 print cartridge ink 3 33 warranty 1 8 information 7 2 support center 7 4 washed out colors 6 37 water resistant in
120. drained and then charged This is known as reviving a battery pack Hewlett Packard recommends reviving battery packs approximately once a month e Ifthe printer begins to print fewer pages per battery charge cycle than it had previously revive the battery pack by fully discharging and then charging the battery pack with the rapid recharger or the printer See Configuring the Printer in chapter 2 for information on discharging draining and charging battery packs in the printer e When reviving two battery packs ona rapid recharger the rapid recharger fully discharges and then fully charges the first battery pack The second pack starts discharging when the first pack starts charging Charging information e Battery packs may be charged in the printer or on the rapid recharger e Ifthe printer is connected to AC power power adapter or rapid recharger the printer automatically charges the battery pack whether or not the printer is turned on The Charge light is lit while the battery pack is being charged The Charge light turns off after the battery pack is fully charged e The charging process is interrupted when the printer is processing data or printing Once the printer is inactive again the charging process resumes e Charging is halted if the printer is disconnected from the AC power source e HP Desk et 300 Series printers have two battery pack charging rates standard charge 10 hours and quick charge 6 hours F
121. dule instead of a worldwide power adapter and a country specific power cord 3 28 Operation and Usage Table 3 9 Rapid Recharger Information Continued Rapid Recharger Topic Charging with a rapid recharger Information The rapid recharger can rapid charge a battery pack in approximately 1 hour Once the battery pack is charged the rapid recharger automatically switches to a trickle charge rate to maintain peak charge while the battery pack is attached to the rapid recharger Itis normal for the battery packs to feel warm after charging or discharging Charging automatically begins as soon as a battery pack is installed on the rapid recharger and the rapid recharger is plugged into the AC power source No further user action is required Press the Discharge button on the rapid recharger to toggle between charging and discharging modes The rapid recharger can hold one or two battery packs If you are charging two battery packs the rapid recharger can charge one battery pack while discharging the second However the rapid recharger does not begin charging the second battery pack until after the first battery pack has been fully charged The rapid recharger does not need to be connected to an HP Deskj et 300 Series printer in order to charge battery packs attached to the rapid recharger For information on rapid recharger lights and buttons see Rapid Recharger Lights and Buttons in this chapter Operation and
122. dvance the paper 1 line Press and hold to load or eject paper Press to move the print cartridge to or from the loading position where you can change the print cartridge Press and hold to enter M enu mode Press to turn the printer on or off Figure 6 4 HP Deskj et 300 Series Printer Buttons and Lights HP Desk et Portable HP Desk et 310 and 320 Note One or more blinking lights suggests that user intervention is needed 1 The older model C2614A of the HP Deskj et Portable printer has these two lights reversed instead of Change Cartridge the top light is labeled Menu and instead of Menu the bottom lightis labeled Chg Pen 2 The older model C2614A of the HP Desk et Portable printer has this button labeled Settings instead of Setup 6 14 Problem Resolution Table 6 5 HP Deskj et 300 Series Printer Light Indications HP Desk et Portable HP Deskj et 310 and 320 Printer Light Indication Probable Cause Solution Online light is blinking The printer is out of media e fusing the optional sheet feeder load media in the IN tray and press the gray pressure plate release button Then press the Online button e If using the printer without the sheet feeder insert a sheet in the paper feed slot and wait for the printer to pull it in For more information see Loading M edia in chapter 3 Power light is dim The printer is in sleep mode Sleep mode
123. e Installing a Print Cartridge in chapter 3 The Charge light is blinking and the Power light is on The Charge light blinks alternately with the other lights The battery charge level is low There is a problem with the battery Connect the power adapter to charge the battery pack e Discharge the battery pack completely and charge it again Make sure you have installeda recommended battery pack e Make sure that the battery pack is properly seated in the battery compartment e Clean the battery pack contacts e Ifthe problem persists replace the battery pack All four printer lights are blinking at the same time There is a problem with the printer e Turn the printer off and then turn it on again e Ifthe lights still blink press and hold the Paper Feed button and locate the light pattern shown in this table The Paper light is on Paper is jammed in the printer Turn off the printer and remove trapped sheet of paper See Troubleshooting Paper Feed Operations in this chapter The Change Cartridge light is on e The movement of the print cartridge may be blocked e The automatic cradle lock may not have been released if the print cartridge cradle is in the home position and there is no object blocking its path Turn off the printer Open the access door and remove any object blocking the movement of the print cartridge cradle You may have to return your printer f
124. e 2 minutes 4 minutes or Never The factory default setting is 2 minutes Installation and Configuration 2 15 Changing Default Graphics Density You can change default graphics resolution from the factory default of 300 dpi to 75 100 or 150 dpi and back to 300 You can set this new default Graphics Density from within the DJ PMenu configuration utility Changing the Deskj et 320 and 340 s Input Buffer Size You can change the Desk et 320 and 340 s input buffer size from the default value of 16K to 48K If you are using Windows the default of 16K is recommended If you are using a DOS application that prints mainly text you may find that switching to 48K will shorten the time that your application is tied up printing to the Desk et 340 and 320 Note You can clear changed extended settings by pressing the Online and Setup buttons while turning on the printer This action restores a these settings 300 dpi for default Graphics Density 15 minutes for Power off time 2 minutes for Sleep time and 16K for the Desk et 340 and 320 s Input Buffer Size Localizing Factory Defaults You can also use the DJ PMenu configuration utility to change the factory default settings to those appropriate to a particular country Then when you reset the printer to the factory defaults you will be setting them to the country defaults that you changed with the DJ PMenu configuration utility Changing a country default will cause the printer
125. e printers 1 The older model C2614A of the HP Deskj et Portable printer has Settings instead of Setup written on the printer s front panel 2 The HP Deskj et Portable prints black only it cannot use this color print cartridge 3 22 Operation and Usage Table 3 6 Common Problems with Print Cartridges Problem Possible Causes Solution Nothing prints Tape may be covering the print cartridge nozzles e The print cartridge is out of or nearly out of ink e The print cartridge is faulty e The printer is faulty See Troubleshooting Print Cartridges and Solving Print Quality Problems in chapter 6 Printfades rows of dots are missing or print quality is otherwise unsatisfactory Change Cartridge light is blinking e The print cartridge may be faulty e The media may be causing unsatisfactory print quality e The user may not be operating the printer for optimum print quality e The printer may be faulty The printer is waiting for the user to install a print cartridge and press the Setup button to return the print cartridge to the home position See Troubleshooting Print Cartridges and Solving Print Quality Problems in chapter 6 Install the print cartridge and press the Setup button Print is faint or fuzzy A problem with either the print cartridge or the media can cause this problem e The print cartridge may need cleaning See Troubl
126. e Cable shipped with the printer 2 2 Installation and Configuration Connecting Pow er to the Printer Connecting the Printer to a Power Adapter or a Rapid Recharger Warning Do not use a voltage converter with a worldwide power adapter or rapid recharger This may cause a fire Both the worldwide power adapter and the rapid recharger can accept any input AC voltage from 100 Vac to 240 Vac 50 or 60 Hz therefore there is no need to use a voltage converter Caution Power adapters and rapid rechargers emit some magnetic interference Place the adapter or recharger on the floor or at least one inch approximately 3 cm away from the computer disk drive or hard disk Note Some HP Desk et Portable printers may have country specific power modules instead of a worldwide power adapter and power cord To connect power to these printers plug the country specific power module into an AC outlet and then into the printer as shown below in step 2 1 Ifyou are using the power adapter attach the powercord 2 Plug the power adapter or rapid recharger connector to it Plug the other end of the power cord for either the firmly into the printer s power socket power adapter or a rapid recharger into an AC outlet power socket lt power adapter K Ji Y w Table 2 1 Power Adapter and Rapid Recharger Information Topic Information Power adapter and rapid rechargers Either a powe
127. e and Support Information For more information on DJ PM enu see Additional Configuration Options with the DJ PM enu Configuration Utility in chapter 2 Installation and Configuration Operation and Usage 3 5 Table 3 2 Description of Printer Buttons and Lights for the HP Desk et 300 Series except the HP Desk et 340 Continued Button or Light Operation Description Power button Turning the printer To turn the printer on press and release the Power button The Busy light and Power light on and off should turn on briefly Then release the Power button The Power light located on the Power button is lit if the printer is on To turn the printer off press the Power button Identifying When using a battery pack the Power light indicates the following printer and battery e The Power light is dim in sleep mode For more information see Sleep pack status M ode in this chapter battery mode only The Powerlightblinks when the battery pack charge level is low if the printer is not connected to AC power Starting the Turn off the printer Then while pressing the Font button press and release the printer self test Power button The Busy light should turn on briefly See Printer Self Test in chapter 6 Printing an Turn off the printer Then while pressing the LF FF button press and release the internal data sheet Power button The Busy light should turn on briefly Printing a list of Turn off the p
128. e cartridge Remove and re install the printcartridge making sure that you push the top of the cartridge forward until it snaps into place Replace the print cartridge For more information see Installing Replacing a Print Cartridge in chapter 3 Check the printer driver selected in the software application See Selecting a Printer Driver in chapter 4 or Choosing a Printer Driver in chapter 5 if you are using a Mac Adapter The font specified in the document is not the font on the printout The font specified in the document has not been installed in the software The font was not correctly specified in the software Check the printer driver selected in the software application See Selecting a Printer Driver in chapter 4 or Choosing a Printer Driver in chapter 5 if you are using a Mac Adapter Check the software manual for instructions on specifying fonts Fonts specified through the software will override fonts specified with the Font button on the printer Printed fonts line length and or character spacing do not match what you see on the screen Screen fonts are either not available or not correctly installed Refer to the software application manual If you are using Windows see the HP Desk et 300 Series Printer Software Guide for instructions on installing screen fonts Printing is slow or you receive messages like Not enough memory to print There ar
129. e listed on the inside of the printer access door Table 2 4 Printer Button Definitions in Menu Mode Printer Button Menu Mode Label Function Description Online button Group M oves the pointer to the next group of settings on the printer settings menu Font button M oves the pointer one setting to the left within the current group If the pointer lt is already at the leftmost setting in the group the pointer moves to the rightmost setting in that group Draft button M oves the pointer one setting to the right within the current group If the gt pointer is already at the rightmost setting in the group the pointer moves to the leftmost setting in that group LF FF button Select Selects the setting the pointer is currently pointing to The pointer moves back and forth slightly to acknowledge the selection Setup button Exit Exits from Menu mode Power button The Power button is not redefined in M enu mode It still turns the power off Installation and Configuration 2 9 Changing the Printer Settings Caution If using the printer with the sheet feeder be careful not to damage the paper output guides on the sheet feeder from excessive downward pressure on the access door 1 Setthe printer in the vertical position If using the sheet 2 Open the access door to gain access to the printer feeder rotate the printer and IN tray such that the IN tray settings menu mounted inside the printer Figure 2
130. e of an HP Desk et Portable printer you must order a new worldwide power adapter The worldwide power adapter part number is 0950 2435 Remember to also order a detachable country specific power cord listed in the table above Product Information 1 11 Table 1 6 Power Cords and Optional Rapid Rechargers Continued Optional Country Power Cord Region s Rapid Recharger Plug Type or Region Part Number AC Voltage Part Number South Africa 8120 6317 220 Vac C3065A eigenen 8120 6312 220 Vac C3064A Uruguay 1 To replace the country specific power module of an HP Desk et Portable printer you must order a new worldwide power adapter The worldwide power adapter part number is 0950 2435 Remember to also order a detachable country specific power cord listed in the table above Table 1 7 Optional Battery Packs Country Hewlett Packard Panasonic or Region PartNumber Part Number U S HP C3003A PV BP 15 Japan HP 3058A VW VBS1 Europe HP C3059A VW VBS1E 1 12 Product Information Supplies and Accessories Table 1 8 HP Desk et 300 Series Printer Supplies and Accessories PartNumber Supply Accessory Description 51633A Black print cartridge 51633M M obil Traid black pen 51625A Color print cartridge Color Kit including the color print cartridge cyan magenta and yellow inks and cartridge storage container C3280A U S A Canada C3281A Europe C32
131. e pop up box The printer will now print the pages with the black print cartridge W hen printing is complete return to the Print dialog box and selectthe Print with auto setting in the pop up box so that the printer driver warns of future document print cartridge mismatches Printed text and graphics Sometimes text and graphics that align on the computer screen are out of alignment on the are out of alignment printed output If available in the application try turning on Fractional Widths in the Page Setup dialog box to obtain a closer match of text and graphics alignment The printout will appear closer to what is on the screen 5 18 Installation and Printer Drivers for the Macintosh Problem Resolution Chapter Contents Section Title Page Troubleshooting Tools 1 1 ww ee ee ee eo 62 Overall Troubleshooting dan Be a cae oe ee OS Troubleshooting Battery Pack and AC parsons BOG OSA UE Yer ee Ee on ae ae OA Solving Battery Pack Problems BGM ke Be x Tie A BORD Solving Power Adapter and Rapid Recharger Problems pg sy ip fee we O Solving Infrared Adapter Problems 2 ee ee ee ee 67 Troubleshooting the Printer ee ee ee ee 68 Self TeStS e oz o rs EA ars VE e TR e OB Power On Self Test 2 0 0 ee 68 Printer Self Test eX oe ee Se ee a aa ot 0 Printing Problems E a Sp See vom ve LTD Printer Light Indications for HP Desk et 34
132. e problems with computer system memory If you are using Windows e Exit all applications and Windows e Re start Windows and re start only the application you need Delete the screen fonts that correspond to printer fonts that you use rarely Purchase more RAM for the computer Problem Resolution 6 11 Printer Light Indications HP Deskj et 340 The HP Desk et 340 printer lights blink on and off to give you information about what the printer is doing 0 0 0 0 90 Change Cartridge Button Paper Feed Button Power Button Press to move the print Press and hold to eject Press to turn the cartridge cradle to the paper prnter on or off loading position or to return it to the home popsitin Figure 6 5 HP Deskj et 340 Printer Buttons and Lights 6 12 Problem Resolution Table 6 5 HP Desk et 340 Printer Light Indicatons Printer Light Indication Probable Cause Solution The Power light is blinking The computeris sending data to the printer You do not need to do anything The Paper feed light is blinking The printer is out of paper The paper is not properly loaded Load paper into the sheet feeder Push the paper release lever down and reposition paper Push the paper release lever up and press the Paper Feed button to continue printing The Change Cartridge light is blinking The printer is waiting for you to change the print cartridge Install a print cartridge Se
133. ective Carriage belt frayed or broken MH15 General carriage problem Customer cannot describe problem M H20 Noise Problems Squeaky noise Unusual persistent squeaking noise MNOO Grinding noise Unusual persistent grindingnoise MNO5 Knocking noise Frequent shock or clicking noise MN10 General noise Customer cannot describe problem MN15 Cosmetic Problems Scratched External partis scratched ZC00 General cosmetic defect Customer cannot describe problem ZC05 Access door defective Access door bent or broken Starwheel Starwheel missing or broken Communication Problems 1 0 printer port failure Input Output from PC fails to print not cable or PC problem KR00 General communication Customer cannot describe problem KR40 problem Print Cartridge Problems Short pen life Cartridge life not to specifications SD00 Leaking cartridge Print cartridge has leaked in printer and damaged printer D05 Rejects cartridge black Printer rejects black cartridge SD10 Rejects cartridge color Printer rejects Cyan M agenta Yellow cartridge SD15 Service station pen cap Service station upgrade wider assembly flex assembly leaky pen MW20 problems General print cartridge Not something we would service SD20 failure Deprimed Cartridge Ink cartridge has deprimed cartridge drys out crust on nozzles SD25 7 10 Service and Support Information Table 7 3 HP Desk et 300 Series Printer Error Code Table Continued Keyword Description Code Accessory Pro
134. ee ee oe MELB Performance Specifications p A SES a A Ee Bee e ks ee Se ae ES Reliability Specifications ica we a ee a ed a we me ot AA Graphics Resolution 12 2 2m amp 2 Baw be woe Bo wom weet a oe LT Interface Specifications Sen 8 4 oy we ae Sb Back amp kere Xow E Battery Pack Specifications 1 a ee ee ee ee 119 Physical Specifications babs ak ee BO we cee OE a Ser cee ZO Packaging Dimensions Specifications be ft a ID Oe te ee eh as ey es ee ed Electrical Specifications 1 a ee ee ee 123 Environmental Specifications 1 ee ee ee 1 24 Product Safety Specifications 1 ee ee ee ee 225 Paper Handling Specifications 2 2 126 Printable Area A E A Hewlett Packard Print Cartridge Specifications Sh bn Sok BP Brak 4a Ho GS ZO Product Information 1 1 Model Numbers and Product Positioning There are four printers in the HP Desk et 300 Series printer family HP Desk et 340 HP Desk et 320 HP Desk et 310 e HP Desk et Portable Table 1 1 The HP Deskj et 300 Series Printer Model Numbers and Product Positioning Model Model Printer Number Status Product Positioning HP s Deskj et family inkjet printer for notebook PC users HP Desk et 340 Printer C2655A Available with optional color and 600 by 300 addressable rasterpoints per inch resolution Available HP s Desk et family inkjet printer for notebook PC users
135. eeder that folds flat for transportation Color Printing The Desk et 340 320 and 310 printers like the Desk et 500C can produce full page 300 dpi color graphics but cannot print color ASCII text The Desk et 310 320 and 340 printers like the Desk et 500C can use the color print cartridge to produce composite black on pages with color The Deskj et 550C 560C 1200C and 1200 PS are the only printers in the Deskj et printer family thatcan combine black froma black print cartridge on a page with color from a color print cartridge without changing cartridges High Capacity Print Cartridge Not Recommended for the Desk et 300 Series Printers The high capacity print cartridge 51626A does not transport well particularly at higher altitudes It is not recommended for Desk et 300 Series printers No RS 232 C Serial Interface The Deskj et 300 Series printers do not have an RS 232 C serial interface Different Expansion Slots The Desk et 300 Series printers are not compatible with the optional plug in cartridges designed for other HP Deskj et family printers They have a single card slot fora PCMCIA Type 1 0 card Multi voltage Pow er Adapter The Desk et 300 Series printers are not compatible with the power modules for desktop Desk et family printers The Deskj et 300 Series uses a multi voltage power adapter universal rapid recharger and battery pack incompatible with all other Desk et family printers No Downlo
136. eets fed by hand Sheets do not eject from the printer 1 2 Wait for the printer paper feed rollers to stop turning Then insert the media in the paper feed slot again Make sure that the sheet you are feeding is lined up with the alignment mark in the paper feed slot Hold the sheet squarely in position until the printer pulls it in Make sure that you have selected the manual feed option in your software If the software does not allow you to specify the media source use M enu mode or the DJ PM enu configuration utility to select the M anual Feed printer setting If Sheet Feeder is currently selected the printer paper feed rollers will turn on for several seconds longer than necessary for hand feeding See Changing the Printer Settings in chapter 2 Make sure thatthe media that you are feeding is nottorn or dusty and that its edges are not curled Ifyou are feeding by hand with the sheet feeder attached make sure that you have moved the printer and sheet feeder into the manual feed position See Manual Feed Position in chapter 3 Press and hold the LF FF button or the Paper Feed button to eject the pages Ifthe computer was turned off during printing turn iton again The page will then be ejected Online light is blinking The printer is out of paper Feed a sheet into the paper feed slot Busy light is blinking The printer has unprinted data but has not received a command to print
137. enu mode the printer buttons are redefined for specifying printer settings Use the printer buttons to selectthe desired configuration settings Once the printer settings are selected press the Setup button to return the printer to normal printing operation For more information see Configuring the Printer in chapter 2 of this manual Note You cannot go into Menu mode unless the Change Cartridge light is off Turn off the printer While pressing the Online and Setup buttons press and release the Power button Note Ifyou have specified new defaults using M enu mode pressing these buttons will reset the printer to the origina factory default settings However if you have localized the factory default settings with the DJ PM enu configuration utility pressing these buttons will reset the printer to the localized country default settings not the original factory settings WNP The HP Deskj et Portable printer does not print a data sheet The older model C2614A of the HP Deskj et Portable printer does not print a list of internal fonts The older model C2614A of the HP Deskj et Portable printer has Settings instead of Setup and Chg Pen instead of Change Cartridge written on the printer s front panel 4 The HP Deskj et Portable printer does not have the DJ PM enu configuration utility included with the printer to get this software see Obtaining Printer Drivers in chapter 6 Servic
138. equently W hen the Installer displays a message indicating that installation was successful click the Restart button in the Special menu Figure 5 2 HP DW DJ 300 Series v6 0 1 Printer Software Installation Outline 1 You can only install the HP DW D 300 Series v6 0 1 printer driver if you are using System 7 0 1 and above Notes The Easy Install option installs both the printer driver as well as the fonts If hard disk space is limited delete one of the printer drivers after installation See the documentation included with the printer driver for instructions 5 8 Installation and Printer Drivers for the Macintosh Table 5 6 Additional Printer Driver Installation Information Topic Information Installing fonts See Installing Fonts in this chapter or the documentation included with the printer software disks for instructions on loading fonts Choosing the printer driver Afterthe printer driver and fonts are installed selectthe printer driver in the Chooser from the Apple menu on the Macintosh desktop Be sure the AppleTalk is inactive See Choosing the Printer Driver later in this chapter Installing Fonts HP DeskWriter Desk et 300 Series Printer Driver Software As of the printing of this guide the current printer driver for the HP Desk et 340 is the HP DeskWriter Desk et 300 Series Version 6 0 1 Printer Driver The Printer Software supplied with the HP Desk et 34
139. erface capabilities as other Deskj et family printers No RS 232 C Serial Interface These printers do not have an RS 232 C serial interface Powering the Printer All Desk et 300 Series printers work with the multi voltage power adapter They can also run from battery power or from an optional universal rapid recharger Same Card Slot All Desk et 300 Series printers except the Desk et 340 have a single card slot for a PCMCIA Type 1 0 card Envelopes Not Supported None of these printers support printing on envelopes Repair Strategy All of the Desk et 300 Series printers are supported on a centralized repair program Support personnel determine whether the printer has a hardware problem and ship the printer to a centralized location for repair HP PCL Level 3 Programming Language Support Allthese printers are compatible with all level 3 commands in the HP PCL programming language However they do not Support all the extensions of other Desk et family printers Warranty All ofthe Desk et 300 Series printers have the same one year warranty Color Printing The Desk et 340 320 and 310 printers can produce with the optional Color Kit full page color graphics The Desk et Portable cannot None of these printers can print color ASCII text The HP Desk et 320 and 340 come with the HP Colors mart printer driver which produce vibrantcolors atthe touch of a button Color Print Cartridges For printing in color
140. eshooting Print Quality and Using the Print Cartridge Cleaning Routine in chapter 6 Printouts are missing rows of dots e The print cartridge printer or the connection between the print cartridge and printer may be faulty e The print cartridge may need cleaning See Printouts Missing Rows of Dots and Using the Print Cartridge Cleaning Routine in chapter 6 Print cartridge will not return to the home position right side of the mechanism e The print cartridge printer or the connection between the print cartridge and printer may be faulty e The print cartridge may need cleaning See Printout Missing Rows of Dots and Using the Print Cartridge Cleaning Routine in chapter 6 1 The older model C2614A of the HP Deskj et Portable printer has Settings instead of Setup and Chg Pen instead of Change Cartridge written on the printer s front panel Operation and Usage 3 23 Powering the Printer Standard Charge and Quick Charge Rates An HP Desk et 300 Series printer charges a battery pack that is less than fully charged at either of two rates a standard charge rate and a quick charge rate The printer has a third maintenance charging rate which it uses to maintain the charge in a fully charged battery The printer uses the quick charge rate only with new and fully di scharged battery packs or battery packs with a known charge level Att
141. etween Deskj et 300 printers 1 8 compatibility with Deskj et 500 printers 1 7 dried ink on nozzles 3 34 expiration date 3 34 identifying the expiration date 6 31 installing 3 20 inventory control 6 32 maintaining 3 33 Material Safety Data Sheet 3 33 modifying or refilling 3 34 part numbers 1 13 refilling or modifying 1 28 replacing 3 5 safety 3 33 short life troubleshooting 6 29 similarities between Deskj et 300 printers 1 7 similarities with Desk et 500 printers 1 7 specifications 1 28 storing 3 34 tips 3 34 troubleshooting 6 29 type 6 8 cartridge contacts 3 34 cartridge nozzles 3 34 causes of paper jams 6 24 cautions battery pack 3 30 damage from platen cleaners or alcohol 3 34 rapid recharger 3 28 CDEVs control panel devices 5 15 Centronics parallel interface cable 2 7 cable part number 1 13 connector 2 6 CG Times internal fonts 1 16 Change Cartridge light 2 14 3 5 alternately blinking 6 17 6 18 blinking 3 21 3 23 6 15 change of color hue 6 37 changing character set defaults 2 16 configuration of printer 2 10 country defaults 2 16 Power off time 2 15 print cartridge printer position 3 14 printer settings 2 10 printer settings printer position 3 14 character set changing defaults 2 16 default setting 2 12 types 1 18 character spacing on printout doesn t match screen 6 11 characters incomplete or missing from printouts 6 37 6 39 charge level of battery pack 6
142. extends the life of a battery pack charge The battery mode only printer automatically exits from sleep mode when you press any printer button send data to the printer manually load a sheet or plug in the power adapter For more information see Battery Pack Information and Sleep M ode in chapter 3 Power light is blinking The battery charge levelis low Charge the battery pack For more information see the printer is notconnected to Configuring the Printer in chapter 2 and Powering the AC power You will be able to Printer in chapter 3 print about 5 more pages of monochrome text Charge light is on The battery pack is being No user intervention is required The printer can be used charged while the battery pack is being charged However the charging process is interrupted while the printer is actually printing The Charge light turns off once the battery pack is fully charged Charge light is off The printer detects no battery No user intervention is required pack or the battery pack is fully charged Charge light is blinking The printer is discharging the battery pack No user intervention is required The printer can print while a battery is being discharged however the discharging process is interrupted while the printer is actually printing If a power adapter or rapid recharger is plugged in the discharging process is cancelled Busy light is on The printer is busy p
143. f life 6 32 print cartridge too short 6 29 printer mechanism 1 19 life specification ink cartridge 6 32 light 6 15 blinking 6 14 Busy 3 6 6 15 Busy and Online blinking 6 16 Busy blinking 6 15 Change Cartridge blinking 6 15 6 18 Compressed 3 4 diagram 3 2 error patterns 3 6 flashing 4 8 Landscape 3 4 Menu blinking 6 16 on rapid recharger 3 7 Online blinking 6 15 Power 3 6 3 31 Power blinking 6 15 6 17 Index 8 light continued Power dim 6 13 6 15 status and error 6 12 6 14 light blinking 6 16 6 17 6 23 Busy 6 20 6 22 Change Cartridge 6 17 Charge 6 17 Compressed 6 17 Draft 6 17 Online 6 20 6 22 Online and Busy 6 20 6 22 limitations with Printer Drivers 4 11 line length on printout doesn t match screen 6 11 linear scale 1 3 6 2 linefeed 3 5 lines in gray areas of printout 6 37 incomplete or missing from printouts 6 37 loading media 3 17 3 19 in the sheet feeder 3 18 tips 3 19 transparencies 3 19 localized country default settings 2 12 changing factory defaults 2 16 localized factory defaults resetting to 3 4 3 5 3 6 locking of the carriage 6 18 low battery condition 3 26 3 31 low charge battery 6 15 M Mac adapter 1 13 Macintosh compatible computers 5 2 optimizing 5 15 serial connection 5 7 maintaining platen and pinch plate 3 35 print cartridges 3 33 printer 3 34 maintenance charge rate 3 24 maintenance of printer 3 33 Manual Fee
144. feeder can be set up into four positions according to the user s needs as shown in the figure on the next page e Normal print position for automatic feeding e Vertical print position for changing printer settings changing the print cartridge printing labels or removing the printer from the sheet feeder e Manual feed position for feeding single sheets with the sheet feeder attached e Closed position for storing or transporting the printer and sheet feeder The sections that follow describe how to set up the printer in these various positions Operation and Usage 3 11 Table 3 4 The Four Positions for an HP Deskj et 300 Series Printer and Desktop Sheet Feeder Position Setup Normal Print Position Vertical Print Position M anual Feed Position Closed Position 3 12 Operation and Usage Normal Print Position for Automatic Feeding 1 Startwith the printer in the upright position Slide and hold the printer feeder release button Then rotate the printer and the IN tray of the sheet feeder together to the normal printing position as shown below 2 Open the paper support on the IN tray and open the paper Support arms 4 Press down on the pressure plate to lock itin the loading position 5 Insert a stack of media into the IN tray face up and push the stack against the right side of the IN tray Slide the paper width adjustment bar against the media Then press the pres
145. folder is too full remove any printer drivers applications fonts or documents that are not used frequently Caution Before removing anything from the hard disk be sure to make backup copies of items that may be needed in the future New printers come with printer drivers However it is good practice to copy printer drivers to a backup disk before removing them from the hard disk Be sure to remove only printer drivers from the system folder Do not remove any other files from the system folder Installation and Printer Drivers for the Macintosh 5 3 Cabling and Interface Pinout Information Cable Requirements The HP Desk et 340 printer can be connected to a Macintosh computer with a Macintosh adapter Table 5 3 Cable Requirements Connection HP order Number Mac Adapterfor HP Desk et 340 Europe only includes printer software and C3278A cable Mac Adapter for HP Desk et 340 US Asia Pacific only includes printer C3279A software and cable 5 4 Installation and Printer Drivers for the Macintosh Interface Pinout Information The Macintosh Adapter has an 8 pin mini circular DIN interface connector port 5V Driven DTR Input Handshake Transmit Data Input TXD Transmit Data Output Line TxD Receive Data Input Line RxD Transmit Data Output Line TxD lt a Shield Ground Sw Receive Data Input Line RxD Receive Data Output RXD Ground DTR Output Handshake Clo
146. formation system called HP FIRST Hewlett Packard Fax Information Retrieval Support Technology distributes information on software and HP products to anyone with a touch tone Group 3 fax machine To use HP FIRST dial 800 333 1917 from your fax machine in the U S or Canada From outside the U S and Canada choose a number from the list on the next page A voice response system helps you select the information you need HP FIRST then sends this information to your fax machine The table below summarizes the available resources for different types of information For specific information on an available resource see Additional Resource Information on the next page Table 7 1 Obtaining Drivers and Information To Obtain Check the Following Resources Software Vendor HP BBS CompuServe and Internet HP Distribution Center Users Only HPNN HP Authorized Resellers Only HP Customer Support Center Users Only Printer Drivers 1 2 3 4 5 6 HP SupportPack Information 1 HPNN HP Authorized Resellers Only 2 1 2 3 4 5 In Touch Newsletter Softw are Information Software Application Documentation Software Vendor HP FIRST or HP BBS CompuServe and Internet HPNN HP Authorized Resellers Only 7 6 Service and Support Information Table 7 1 Obtaining Drivers and Information Continued To Obtain Presales Information Check the Following Resources HP FIRST
147. ft margin Does notcause 13 0D CTRLM a paper advance Shift Out lt So gt Causes the printer to select the currently designated secondary font for use 14 0E CTRLN Shift In lt S gt Causes the printer to select the currently designated primary font for use 15 OF CTRLO Escape lt Ec gt Indicates to the printer that the characters immediately following are part of a printer 27 1B CTRL command Space lt Sp gt Causes the printer to move the current print position one character to the right 32 20 HP PCL Printer Commands and Control Codes A 5 A 6 HP PCL Printer Commands and Control Codes Index A AC power devices 1 8 access door 1 5 3 20 7 23 re installing 3 35 removing 3 35 accessories and supplies 1 13 acoustic specifications 1 24 alcohol caution 3 34 alignment mark 3 15 all lights blinking 6 16 7 22 alternately blinking lights 6 17 7 13 7 16 altitude specifications 1 24 AppleTalk Interface Cable 5 4 application Memory Size 5 14 Memory Usage 5 12 5 13 5 14 area printable 1 27 Argentina option number 1 9 power cord 1 12 attaching interface cable 2 7 printer to the sheet feeder 3 11 Australia option number 1 9 power cord 1 11 AUTOEXEC BAT file 2 7 Automatic button in printer driver 6 39 automatic feeding 3 13 automatic shut off from sleep mode 3 31 avoiding print skew 6 25 background disk space 5 3 printing 5 15 balloon help 5 17 b
148. g activity 6 If you are trying to charge the battery pack with the host computer off try switching the printer offtoo Under certain conditions certain brands of host computers will not permit the printer to charge a battery pack if the computer is offand the printer is on 7 Ifan optional rapid recharger is available try to revive the battery pack by first fully discharging it and only then charging it Then see if the printer will detect and charge the battery pack 8 In general if the rapid recharger charges the battery pack but the printer will not the printer is probably faulty If the recharger does not charge the battery pack the battery pack is probably faulty Optional rapid recharger will not charge the battery pack 1 Verify that the rapid recharger is plugged into a powered AC receptacle The rapid recharger charges one battery at a time If the rapid recharger is charging a pack on the far side it cannot at the same time charge a pack on the near side Verify that the battery pack is the correct type See table 1 7 Verify that the contacts on the rapid recharger and battery pack are not damaged Verify that the contacts on the battery pack are not covered by tape Verify that the battery pack is properly installed on the rapid recharger See the documentation included with the rapid recharger 7 Revive the battery pack by first fully discharging it and only then charging it You can carry out th
149. g from a Windows application select the Best setting under Print Quality in the Printer Setup dialog box Printed colors do not match screen color If you are using Windows try the following 1 Verify that the Match Screen option is selected under Color Control in the Options dialog box of the Printer Setup menu 2 The print cartridge may be running out of one color of ink 3 Try a different dithering method In DOS applications a solution is dependent on the printer driver for that DOS software package Refer to the software documentation or contact the software vendor for possible solutions Color smudges on transparencies If you are using Windows 1 In the Printer Setup dialog box make sure that you have selected Transparency Film or Transparency Film Extra Dry Time in the M edia Type field e If you have selected Transparency Film the printer will add several extra minutes of drying time before dropping another sheet on top of the transparency that was last printed The Busy light flashes during the drying interval If you have selected Transparency Film Extra Dry Time the printer will print each transparency and stop before printing the next You will see the message Remove Printed Page Remove the transparency and click the OK button in the dialog box Place the removed transparency ina drying area out of the sun 2 Make sure that you load the transparency
150. h the sheet feeder still attached to the printer as shown in the figure below follow these steps 1 While holding the printer at a 45 degree angle to the base slide and hold the printer feeder release button then rotate the IN tray flat against the base 2 To load a single sheet insert it into the paper feed slot print side up until it will go no farther Use the alignment mark near the end of the paper feed slot to make sure that the sheet is inserted in the correct position 3 After approximately one half second the paper feed rollers will grip the sheet Release the sheet and allow the printer to pull it into the printer paper feed slot Operation and Usage 3 15 Closed Position for Storing or Transporting the Printer and Desktop Sheet Feeder 1 Turn off the printer with the Power button to make sure 2 Close the paper support arms that the print cartridge is returned to the home position Then disconnect the interface cable and the power adapter If there is paper in the IN tray press down on the pressure plate so that you can remove it 3 Close the paper support on the IN tray 4 Rotate the printer and IN tray so that the IN tray is flat against the sheet feeder base and the printer is vertical 5 While sliding and holding the printer feeder release button rotate the printer flat against the base 3 16 Operation and Usage Loading Media Note The HP Deskj et 300 Series
151. hand fed sheet but not enough time to catch one from the sheet feeder 1 The older model C2614A of the HP Deskj et Portable printer does not have a M edia Source group in its printer settings menu You can only select M anual Feed in the software application s printer settings or with the DJ PM enu configuration utility see footnote 2 below 2 The HP Deskj et Portable printer does not have the DJ PM enu software included with the printer to get this software see Obtaining Printer Drivers in chapter 7 Service and Support Information For more information on DJ PM enu see Additional Configuration Options with the DJ PM enu Configuration Utility in chapter 2 Operation and Usage 3 17 Loading Media in the Desktop Sheet Feeder 1 With the printer and deskjet sheet feeder set up for 2 Press down on the paper pressure plate to lock it in the automatic loading slide the paper width adjustment bar to load position the left 3 Take outa 0 2 inch approximately 5 mm stack of media 4 Insert the stack of media squarely into the IN tray print and tap the stack edge on a flat surface to make it even side up making sure that the right edge of the stack is aligned against the right side of the IN tray 5 Slide the paper width adjustment bar to the edge of the 6 Press the gray pressure plate release button This forces media Be sure the paper width adjustment bar does not the media against the paper fee
152. he print cartridge is not the responsibility of Hewlett Packard Hewlett Packard does not support refilling the print cartridges HP cannot guarantee the print quality from refilled print cartridges Printer damage caused by refilling is not covered by the Hewlett Packard warranty or customer service agreements Product Information 1 29 1 30 Product Information Installation and Configuration Chapter Contents Section Title Page Items Included A e aas a a Bree Sin es CY te Connecting Power to the Printer rae eee eo thoy PS ths OG ies es Connecting the Printer to a Power Adapter ora Rapid Rech rger Eo da ces Jat e aay e O Installing Replacing a Battery Pack a 0 24 Centronics Parallel Pinout Information pro in dle o ee ee Connecting the Interface Cable and Establishing Comun canan A i io a SLT Verifying Communication 2 6 5 amp a a eb a as BB Configuring the Printer os 20 Alte Ses er We a E A A A a 2 Changing the Printer Settings bel nhs Serpe ae 8S ee DE ew Configuration Options with the DJ PMenu Configuration Utility ge ap ty LO Running the DJ PMenu Configuration Utility 3 2 15 Advanced Settings 2 22 02 4 2 2 98s e 6 2 8 we wee ra Changing Power Off Time 2 4 so o a ee ew oh eee Changing Sleep Time Sb os Be oe OR Beets Se we we ee 2RD Changing Default Graphics Resolution ose 4 en a ee ee ee es Changing the Desk et 320 and
153. he quick charge rate the printer will fully charge a battery in six hours The printer uses the standard charge rate to charge a battery pack with an unknown charge level Standard charging avoids damaging a battery pack from overcharging At the standard charge rate the printer will fully charge a battery in ten hours Thetable below distinguishes the cases in which the printer uses a standard charge rate from those where it uses a quick charge rate Note that if the printer has finished charging a battery pack and finds that the battery is now fully charged the printer will make sure that the battery pack remains fully charged charging it at the slower maintenance rate as needed The printer can charge a battery whether the printer is on or off as long as the power adapter is connected to an AC source Table 3 7 Battery Pack Charge Rates Battery Pack Situation Charge Rate Explanation Battery pack has been fully Maintenance charge The printer detects a fully charged battery pack The printer charged as needed makes sure the battery pack remains fully charged by charging it at the maintenance rate as needed Battery pack has been fully Quick charge The printer detects a fully discharged battery pack and discharged through use or charges it at the quick charge rate through the discharge function A partially charged battery pack Quick charge The printer knew that the battery pack was fully charged that was previo
154. ia print side up in the printer Check the packaging for an indication of the print side If you are using plain paper try turning the paper over and printing on the other side 3 Make sure that the media meets the specifications in chapter 1 If printing transparencies verify that the media is HP Premium 5 Some paper that meets specifications in chapter 1 will not produce satisfactory results Try a different brand of paper A 1 The HP Deskj et Portable prints black only it cannot use the color print cartridge Problem Resolution 6 37 Color Print Quality Issue Table 6 13 Solving Color Print Quality Problems Continued Possible Cause Printouts contain inconsistent color fill patterns with horizontal bands or thin lines running completely across the sheet If bands or thin lines run all the way across the printout the inconsistent color fill pattern can result from either of two problems waitbanding or overlapping lines These problems require different solutions e Ifyou see horizontal bands of color the printer may be experiencing waitbanding color banding See Inconsistent Color Fill Patterns atthe end of this chapter for solutions One approach is to print the document to a file then you can print the file as a binary file from DOS e Ifyou see thin horizontal lines of color the problem is likely to be overlapping lines Try printing the sheet again using manual feed Ifyou are printin
155. ialog box by clicking on the Printers icon in the Control Panel 2 Remove any existing HP Desk et family printer driver listed in the Printers dialog box by clicking on the driver in the menu then selecting Configure and Remove 3 Fromthe Printers dialog box in the Control Panel click Add and double click Install Unlisted or Updated Printer in the List of Printers box 4 Insert the HP Deskj et Portable Printer Drivers disk into your computer s disk drive 5 Make sure that the drive listed matches your computer s disk drive and click OK 6 Double click HP Desk et Portable in the List of Printers box 7 From the Printers dialog box in the Control Panel configure and select the desired printer settings 8 Close the Printers dialog box and the Control Panel returning to the M ain group window HP Desk et 310 Driver v1 0 for the HP Deskj et 310 and Portable HP Desk et 300 Series Driver v4 0 v4 1 and v5 0 for the HP Desk et Portable 310 320 1 Start Windows and make sure that no Windows applications are running 2 Click File in the Program Manager window menu 3 Click Run in the File menu 4 Insert the HP Installation Disk into the computer s disk drive 5 Type the computer s disk drive for example Ax followed by HPSETUP in the Command Line box Then click OK 6 Follow the instructions on the screen to complete the installation of the printer driver HP Desk et 340
156. ible with HP Desk et 300 Series printers See table 1 7 in chapter 1 Make sure the battery pack is properly positioned in the printer battery pack compartment Press the battery release lever when sliding the battery pack from the printer Slide the battery pack in the direction shown in step 2 on the preceding page Battery pack will not 1 detach from the printer 2 Printer will not operate 1 from the battery pack Verify that the battery pack is compatible with HP Desk et 300 Series printers See table 1 7 in chapter 1 The battery pack may not be charged a If the printer is not connected to AC power the Power light will blink if the battery pack charge level is low The charge light on the Desk et 340 will blink if the battery charge level is low b Check the battery pack charge level by using the printer s Menu mode running the self test on the printer running the DJ PM enut utility on the host computer or if using Windows 3 1 by looking at the battery gauge icon during printing c Ifthe battery level is unavailable in Menu mode in the self test or in the DJ PM enu utility or if the Windows battery gauge icon does not appear during printing then the printer does not detect a battery pack in the printer 1 The printer will not operate from a battery pack connected to a rapid recharger Install the battery pack in the printer The battery pack may be faulty Replace the battery pack
157. ic power module instead of a worldwide power adapter and power cord Power modules unlike power adapters or rapid rechargers can operate from only one country specific voltage 6 6 Problem Resolution Solving Infrared Adapter Problems Table 6 3 Solving Infrared Adapter s Problems Problems Solutions The infrared adapter s light is off Move the printer nearer to the PC and try again or blinking e Rotate the swivel head of the infrared adapter so that it pointsat the computer s infrared port e Make sure that no obstacle is blocking the light path between printer and computer e Clean the infrared adapter s lens and the lens of the infrared port on the computer e Check that there are no other infrared devices operating in the immediate area It is also possible that sunlight or bright artificial light can interface with infrared communication e Make sure that the computer s infrared port is IrDA compliant Look for the IrDA logo in the computer documentation e Ifyou are using a DOS application check the configuration of your printer software You may need to contact the software supplier for specific setting or upgrade details e Check that your computer s infrared port is properly configured for printing e If you are using Windows check that the PC is configured to use the infrared port Both the printer s power lightand Remove the infrared adapter and connect the printer to the computer with a the infrared
158. id recharger Turning the printer off with the Power button caps the print cartridge extending the life of the print cartridge Do not allow the print cartridge contacts and nozzles to touch any surface or object including your fingers Oil and dust can cause print quality problems If printouts are missing dots read Printout Missing Rows of Dots in chapter 6 Print cartridges left out of the printer may experience a crusting of dried ink on the print cartridge nozzles Clean the dri ed ink off of the nozzles before installing the pri nt cartridge in the printer See Removing Crusted Ink from the Print Cartridge Nozzles in chapter 6 Store print cartridges at room temperature Caution The ink in the print cartridges has been carefully formulated by Hewlett Packard to ensure superior print quality and compatibility with the printer Damage to the printer resulting from modifying the print cartridge is not the responsibility of Hewlett Packard Hewlett Packard does not support refilling print cartridges Hewlett Packard cannot guarantee the print quality from refilled print cartridges Printer damage caused by refilling print cartridges is not covered by the Hewlett Packard warranty or customer service agreements Maintaining the Printer The interior and exterior of the printer should be examined for smudges dust etc Clean the exterior with a soft cloth moistened with mild detergent and water Open the access d
159. imilarities to and Differences from Non Portable HP Desk et Family Printers Similarities Differences Black Print Cartridge Compatibility The Desk et 300 printers can use the same black print cartridge the 51633A as other Desk et family printers Colour Print Cartridges For printing in color the Desk et 340 320 and 310 can use the specially designed color print cartridge 51625A The Desk et 500C 550C and 560C printers use the same color print cartridge Centronics Parallel Interface The Deskj et 300 Series printers have the same Centronics parallel interface capabilities as other Desk et family printers Repair Strategy The Desk et 300 Series printers are supported ona centralized repair program Support personnel determine if the printer has a hardware problem and ship the printer to a centralized repair location for repair HP PCL Level 3 Programming Language Support The Desk et 300 Series printers are compatible with all level 3 commands in the HP PCL programming language However they do not support all the extensions of other HP Desk et family printers Large Selection of Fonts The Deskj et 300 Series printers support a wide selection of printer fonts comparable to the fonts available for other Desk et printers Portability The Desk et 300 Series printers are the only printers in the Desk et printer family designed specifically for portability This design includes an optional sheet f
160. imum condition Cleaning may also make it easier to diagnose a problem visually Maintaining Print Cartridges In order to maintain optimum print quality the printer automatically performs the operations of spitting wiping and capping the print cartridge nozzles These operations are not visible to the user and require no user intervention Although print cartridges require no routine maintenance proper use and handling of them will help insure optimum print quality and print cartridge life Read Print Cartridge Tips in this section for tips on using and handling the print cartridges Note See Troubleshooting Print Cartridges and Solving Print Quality Problems in chapter 6 for more print cartridge troubleshooting information Warning The print cartridge ink contains diethylene glycol which may be harmful if swallowed Keep new and used cartridges out of the reach of children If ink is accidentally ingested contact the HP Health Line 800 457 4209 in North America From all other international locations the HP Health Line can be reached by calling 503 494 7199 For health related issues this line is staffed 24 hours per day Print Cartridge Safety Ink used in the print cartridge does not pose a health hazard to customers During the development of ink formulas all the ingredients are screened and researched for known potential health related issues Only those chemicals that meet or exceed
161. in Windows 3 1 only Series v4 0 including the following features printer driver e Color output with the optional Color Kit not included TrueType scalable fonts only with the printer Transparencies Feeding paper either manually or with the sheet feeder e Media sizes supported by the HP Desk et 310 printer including U S executive paper Windows HP Deskj et 310 This printer driver supports the HP Desk et 310 and HP Desk et Portable printers in 3 0 and 3 1 printer driver Windows 3 0 and 3 1 including the following features e Color output with the optional Color Kit e TrueType scalable fonts only e Transparencies e Feeding paper either manually or with the sheet feeder e Media sizes supported by the HP Desk et 320 and 340 printer including U S executive paper HP Desk et Portable printer driver from Microsoft or HP Desk et Portable printer driver from HP This solution does notsupport color On the other hand this printer driver supports the HP Deskj et Portable printer in Windows 3 1 only for monochrome output with all the following features e Internal fonts TrueType scalable fonts Windows 3 1 only Transparencies Feeding paper either manually or with the sheet feeder M edia sizes supported by the HP Deskj et Portable printer including U S executive paper 4 12 Printer Drivers for the PC Table 4 6 Selecting Printer Drivers for HP Deskj et 300 Series Printers Continued
162. ine HP 3 33 Heap system 5 12 height physical specifications 1 21 help balloon 5 17 Hewlett Packard battery packs 1 12 Hewlett Packard printer drivers for Windows 4 3 high capacity print cartridge 1 14 not recommended 1 7 home position of service station 6 29 host requirements 5 2 horizontal bands or thin lines in color printout 6 38 horizontal dots missing 6 40 horizontal resolution 1 18 HP Audio Tips 7 8 HP background 5 3 HP background startup 5 3 HP BBS 7 8 HP Customer Information Center 7 8 HP customer return repair service 7 3 HP Customer Support Center 7 4 7 8 HP Dealer Response Line 7 8 HP Deskj et 310 printer see Desk et 310 HP Deskj et 320 printer see Desk et 320 HP Deskj et Portable printer 1 8 see Desk et Portable HP Desk et repair information 7 9 HP Express E xchange Service 7 3 HP FIRST 7 6 HP Forum 7 6 HP Health Line 3 33 HP PCL commands and control codes A 1 HP PCL Level 3 programming language 1 7 1 8 A 1 HP PCL printer control codes A 5 HP print monitor 5 3 HP SupportPack 7 8 HPNN 7 8 hues of colors change 6 37 humid conditions 1 24 transparencies 6 21 illegible output 4 8 improved ink 1 4 IN tray 3 10 capacity problems 6 24 included items with printer 2 2 inconsistent color fill patterns 6 42 color print density 6 37 print density 6 36 increasing print cartridge life 4 9 increasing printing speed 4 9 information how to get software support 7 6
163. information about these printer driver options for particular types of software applications Table 4 6 Selecting Printer Drivers for HP Desk et 300 Series Printers Series v6 0 printer driver included with the Desk et 340 Type of Application Printer Driver Comments Limitations Windows 3 1 HP Deskj et 300 This printer driver supports HP Deskj et 340 printer in Windows 3 1 only including the following features Support HP Spooler incorporated with the printer driver e New Printing Status M onitor e New RBPA Architecture e New J umbo Technology e New Multi Language Installer and Uninstall option e Supports IrDA compliant Serial Infra Red SIR printing e Quick Tour with Sound Animation e ColorSmart Technology e REt HP s Resolution Enhancement technology with Desk et 320 and 340 only e 600 by 300 addressable rasterpoints per inch resolution with Desk et 320 and 340 only Color output with the optional Color Kit with Desk et 340 320 and 310 TrueType scalable fonts only Transparencies Feeding paper either manually or with the sheet feeder M edia sizes supported by the HP Deskj et 320 and 340 printer including U S executive paper HP Deskj er 300 Series v 5 0 printer driver This printer driver supports HP Deskj et 300 Series excluding Desk et 340 printers in Windows 3 1 only including the following features e Supportboth Microsoft Print M anager and HP Spooler distributed with the
164. ing battery power Letter Quality 330 characters per second cps 167 cps 167 cps Programming command set Print resolution horizontal x vertical Draft Letter Quality Desk et 340 and 320 Desk et 310 and Portable HP PCL Level 3 with extensions see appendix A 150 X 300 dots per inch 600 x 300 addressable rasterpoints per inch black 300 x 300 dots per inch color 300 x 300 dots per inch Dot placement 600 x 300 addressable rasterpoints per inch Internal fonts built in See tables 1 11 and 1 12 Character sets PC 8 U S HP Roman8 PC 8 Denmark N orway United Kingdom Germany France Italy Norway Sweden Names Spain Ansi ASCII Portugal PC 850 ECM A 94 Latinl HP Legal Paper feed M anual single sheet feeding Portable Sheet Feeder can hold up to 30 sheets of 16 lb 60 g m paper Optional sheet feeder can hold up to 60 sheets of 16 Ib 60 g m paper Printable area Printer lights and buttons See figures 1 9 and 1 10 and table 1 24 See tables 3 1 and 3 2 1 The older model C2614A of the HP Desk et Portable printer has a draft speed of 240 cps 1 18 Product Information Table 1 14 Reliability Specifications Category Specification Printer usage 500 pages per month maximum M ean time between failures M TBF 20 000 hours 2000 hours power on and 12 000 printed pages per year Mechanism life 25 000 pages Table 1
165. ing printer settings 2 12 sensor paper 1 5 serial cable connection 5 7 interface cable 5 4 serial number label 1 2 service and support 7 1 resources 7 6 service station 6 29 home position 6 29 motor stall 6 18 6 19 service support contracts 7 3 non US 7 3 US 7 3 service express exchange 7 3 service return repair 6 3 set up card 2 2 setting country defaults 2 16 settings default 2 12 extended 2 15 identifying 6 8 overriding defaults 2 12 saving 2 13 selecting printer 2 9 Settings button 2 10 3 21 setup with sheet feeder 1 6 Setup button 2 9 2 10 2 11 3 5 3 21 3 22 3 23 sheet feeder 1 3 attaching to the printer 3 11 bundled with the printer 1 2 1 13 3 10 clearing paper jams 6 23 faster paper handling 4 9 loading paper and media 3 17 3 18 manual feed mode 1 6 manual feeding doesn t work 6 21 operation 3 10 option numbers with bundled printer 1 9 packaging dimensions 1 23 paper jam 6 24 part number 1 13 physical specifications 1 20 purchased separately 1 13 3 10 removing media from 3 19 sheet feeder continued removing the printer from 3 11 setup for automatic feeding 3 13 time needed to load paper into the printer 3 17 transparencies maximum number 3 19 with printer 1 6 sheet returned with printer for repair 7 10 sheets of media do not eject from the printer 6 20 shelf life of print cartridge 6 32 short battery pack life 3 30 short print cartridge life 6
166. ings cannot be changed gt 2 12 Installation and Configuration Only the HP Deskj et 320 has the Input Buffer Size extended setting in DJ PM enu Table 2 5 Additional Printer Settings Information Continued Topic Information M enu mode timeout If after 30 seconds no M enu selections are made the Menu light stops blinking the printer exits from Menu mode and returns the print cartridge to the right end of the mechanism Press and hold the Setup button to return to M enu mode Left and right buttons The left and right arrow buttons in Menu mode Font and Draft buttons will cycle through the selections in a single printer settings menu group Pressing the left or right arrow buttons in Menu mode will not point to selections in other groups Use the Group Online button to move between groups MEDIA SOURCE group The MEDIA SOURCE group of the printer settings menu enables users to select the most efficient printing environment for using either the sheet feeder or hand feeding Ifyou specify M anual Feed the motor will turn on for only half a second to pick up a sheet of paper Thatis enough time to catch a hand fed sheet but not enough time to catch one from the sheet feeder Ifyou specify Sheet Feeder the motor will turn on for 8 seconds The 8 second run is needed for the printer to bring in a sheet from the sheet feeder However the mechanism can still pick up a hand fed sheet Commands from softw
167. inter driver supports graphics printing in color like the Desk et 300 Series printers it supports text printing in black only However some DOS wordprocessing applications for example WordPerfect can make use of their graphics capability to print color text HP Desk et Portable printer driver This printer driver should produce high quality results and support most HP Desk et 300 Series printer features including all internal fonts for monochrome documents This solution does not support color for either text or graphics HP Desk et 500 printer driver This solution results in HP Desk et 500 printer output capabilities This printer driver solution does not support the additional internal fonts in an HP Deskj et 300 Series printer that are notin an HP Deskj et 500 printer This printer driver solution does not support transparency printing and executive size paper since these features are not supported on the HP Desk et 500 printer This solution does not support color for either text or graphics 4 14 Printer Drivers for the PC Installation and Printer Drivers for the Macintosh Chapter Contents Section Title Page Host Requirements ue 1 Ata tr a ar a a cay Ha ee eZ Hard Disk Space Requirements 2 ee ee ee ee ee BB Cabling and Interface Pinout Information ee eee BA Cable Requirements 1 ee ee ee ee ee ee BA Interface Pinout Information hs
168. inter is awakened from sleep mode by the pressing of a printer button the printer ignores the function of that button However if the printer is awakened by data that is sent to it the printer does not ignore or lose any of the data If the printer is left in sleep mode for 15 minutes or another user specified interval the printer will turn off If the printer powers off any data sent to it will be lost You can change the interval after which the printer goes into sleep mode by using the DJ PMenu configuration utility The options are 1 minute 2 minutes the factory default setting 4 minutes and Never You can also change the interval after which the printer turns itself off the options are 5 minutes 15 minutes the factory default setting 30 minutes and Never See Additional Configuration Options with the DJ PMenu configuration utility in chapter 2 Note e The printer will notgo into sleep mode if the battery pack is being discharged Low Battery Condition The Power light blinks if the printer detects a low battery condition and the printer is not connected to AC power The Desk et 300 Series printers can print approximately 5 monochrome pages after detecting a low battery condition 1 The HP Deskj et Portable printer is in sleep mode for 30 minutes before turning off This time cannot be changed 2 The DJ PM enu software cannot change the extended settings on the HP Desk et Portable printer 3 26 Operation a
169. inters 4 Try printing in the vertical print position 5 Some kinds of paper that meet specifications in chapter 1 will not produce satisfactory results Try a different brand of paper 6 If printing transparencies verify that the media is HP Premium 7 Allow the ink to set before stacking paper or placing transparencies in sleeves Black Print Quality Issue Table 6 12 Solving Black Print Quality Problems Continued Possible Cause and Solution Output appears jagged 1 Verify that Letter Quality mode is selected Draft light off rather than Draft mode 2 In Windows check that Presentation mode rather than Normal or Draft mode is selected Black printing is fading 1 Run the print cartridge cleaning routine to clear the nozzles See Using the Print Cartridge Cleaning Routine in this chapter 2 Ifthe print quality does not improve replace the print cartridge Characters dots or lines are incomplete or missing from printouts or dark horizontal lines appear in gray areas Missing dots may be caused by problems with any of the following e print cartridge e printer hardware connection between the printer and the print cartridge See Printouts Missing Rows of Dots in this chapter for solutions If you are printing from a Windows application e Select Presentation mode in the Printer Setup dialog box e Print the page again using manual feed Black output appears greenish The
170. is operation either in the printer or on a rapid recharger 8 Try charging the battery pack on the other side of the rapid recharger If the recharger charges the battery pack on one side but not the other the recharger is faulty Replace the rapid recharger 9 Try charging a different battery pack Ifthe second pack charges the original pack is faulty Replace the battery pack Ifthe second battery pack does notcharge the rapid recharger is probably faulty Replace the rapid recharger 10 Disconnect the recharger from the AC power source wait several minutes then reconnect the rapid recharger to AC power and try charging the battery pack again N aA ul E q 1 Some HP Deskj et Portable printers may have a country specific power module instead of a worldwide power adapter Problem Resolution 6 5 Notes e Ifthe printer is connected to a power adapter or an optional rapid recharger the printer always operates from the AC power To operate the printer from a battery pack you must disconnect the rapid recharger or power adapter from the printer e Ifa battery pack is attached to a rapid recharger the printer continues to operate from the AC power To operate the printer from the battery pack disconnect the recharger from the printer remove the battery pack from the recharger and install the battery pack in the printer See Connecting Power to the Printer in chapter 2 Solving Power Adapter and Rapid Recharger
171. it cannot use the color print cartridge 3 36 Operation and Usage Printer Drivers for the PC Chapter Contents Section Title Page Windows Printer Drivers ao GF te Ve SAA SS IES a a AZ Microsoft s Printer Drivers for Windows O A2 Hewlett Packard s Printer Drivers for Windows 0 43 Printer Driver Features and Capabilities A E HP Desk et 300 Series v6 0 Printer Driver for Windows for Desk et 340 only o 44 Summary of Other Printer Driver Versions o 45 Minimum Configuration for Hewlett Packard s Printer Drivers Beh es aegis a a oe eh ee Common Windows Printer Driver Problems 0 ee ee 48 Composite Black Ink 300s a a exe le EE a a A ar e a a 8 Increasing the Printing Speed 2 1 ww 0 0 49 Selecting a Printer Driver se bi Se BOO Bo oko a o e AED Printer Drivers forthe PC 4 1 Window s Printer Drivers Hewlett Packard and Microsoft provide several HP Desk et 300 series printer driver solutions for Windows 3 0 and 3 1 This chapter identifies available printer drivers and which driver to choose for optimum performance Some users may choose to use the Microsoft printer driver in some circumstances although the driver has limited capabilities when used with newer HP Deskj et printers Microsoft s and Hewlett Packard s printer drivers can be installed in Windows at the same time and assigned to the same port Windows however allo
172. ition Size for an Application The size of the application heap is set in the Get Info dialog box In general the application size should be set 300K larger than the default for the application To increase the partition size for an application follow these steps 1 Quit the application if it is currently running Click the application icon to select it Choose Get Info from the File menu 2 3 4 Click the Current size box under Memory 5 Enter anew number that is 300 larger than the Suggested size or the existing current size 6 Close the Get Info dialog box and start the application Microsoft Word Info Microsoft word Microsoft word 3 0 gt application progre arm 2 858K on disk 870 701 bytes used gt Mail Jon Microsoft Word 5 0 Created Mon Dec 2 1991 9 01 AM Modified Tue May 17 1994 1 50 PM Yersion 5 0 1987 1991 Microsoft Corporation Comments Memory Requirements Suggested size 1024 Minimum size E O Locked Figure 5 7 The Get Info Box 5 14 Installation and Printer Drivers for the Macintosh Optimizing the Macintosh Computer for Printer Performance HP Desk et 340 printer drivers are designed to deliver the best possible performance The Installer program on the latest version printer drivers automatically increases System 7 memory size However printer output speed can be affected by the following e the amount of system memory available in the Macintosh computer This
173. iversal Printer Driver Windows 3 1 during Internal fonts in portrait performance on systems with low for Windows 3 1 and after 1993 mode only memory than the scalable font Used with the e Optional cartridge fonts in printer drivers HP Deskj et Portable portrait mode only e Supports black only printing Printer TrueType scalable fonts e Prints landscape using low resolution Windows screen fonts Microsoft s HP Deskj et Included with Black Printing fonts from e Notcompatible with Windows 3 1 Family Printer Driver Windows 3 0 e Internal fonts e Supports black only printing Used with the e Optional cartridge fonts in Much better printing HP Deskj et Portable portrait mode only performance onsystems with low Printer memory than the scalable font printer drivers e Prints landscape using low resolution Windows screen fonts Does not provide scalable fonts 1 Intellifont scalable fonts are supported by the HP Desk et 310 v1 0 printer driver Intellifont scalable fonts are not supported by the HP Desk et 300 Series printer driver versions 4 0 or 4 1 2 For best results when grayscale printing using the HP Deskj et 310 v1 x Printer Driver for Windows select pattern or scatter mode in the Options dialog box 4 6 Printer Drivers for the PC Minimum Configuration for Hewlett Packard s Printer Drivers Hewlett Packard s printer drivers require the following minimum system configuration CPU 80386 processor
174. ize for color and grayscale printing is 4 MB minimum e Additional memory 5 MB or more increases flexibility in working with applications The system heap loads into the lower portion of computer memory The system heap includes the system code the Finder code and free allocated memory for the system heap The Heap total available memory System Heap 2124618 Figure 5 5 Macintosh Memory Stack 5 12 Installation and Printer Drivers for the Macintosh Running Under System 7 Finder Under System 7 Finder applications load into memory from the top high memory portion of the stack e Applications may have as much or little memory as they need limited only by the amount of memory available e Additional applications load into memory from the top of the available memory e Any number of applications may be loaded limited only by the amount of available memory Memory Used Memory Used by Application o by Application Application One Fresa Memory Free Memory in Agolicaction eo jn Ag olication tea o Memory Used Available Mernory by Application Application Two Free Memory in Application Heap Pree MM amory in System reece prea M amory SYSE Ep Finder Code System Code System Heap Finder Code System Code 2124620 Memory Allocation Multiple Applications Figure 5 6 Memory Allocation Under System 7 Finder Installation and Printer Drivers for the Macintosh 5 13 Increasing the Part
175. k 1 4 weight of paper 1 26 of printer 1 21 width physical specifications 1 21 Windows 6 29 6 37 6 38 6 42 errors and problems 4 8 increasing printing speed 4 9 installing printer drivers 2 18 no transparencies option 4 8 not printing from 4 8 printer driver selection 4 11 4 12 Index 17 Windows continued printer drivers 4 2 4 10 support 1 3 TrueType font capability 1 16 won t charge battery pack 6 5 home print cartridge 3 23 point to group in Configuration mode 2 14 printin Windows 4 8 save settings 2 14 wordprocessing applications DOS 4 14 worldwide repair 7 2 worldwide use of rapid rechargers 3 28 Index 18
176. lm option 6 38 Use Black selection 6 39 driver printer not correctly selected 6 11 Dutch option number 1 10 user documentation 1 14 E East Central Europe fonts 1 4 option number 1 9 easy install options 5 8 ejecting paper 3 5 3 6 electrical contacts cleaning 6 35 electrical specifications 1 23 EMI electromagnetic interference specifications 1 25 English option number 1 9 1 10 user documentation 1 14 envelopes not supported 1 7 environmental specifications 1 24 equipment needed to support these printers 1 3 error 6 7 error code table 7 9 in Windows 4 8 light patterns 3 6 lights 6 12 6 14 6 15 ESD Electrostatic Discharge specifications 1 24 establishing communication 2 7 Europe battery pack 1 12 Demo card 1 8 option number 1 9 1 10 power cord 1 11 evaporating ink 6 31 exchange service 7 3 Exit button 2 11 2 14 exiting from Menu mode 2 9 Sleep mode 3 26 expiration date print cartridge 3 34 6 29 6 31 express exchange service 7 3 extended settings 2 12 2 15 extending the battery pack charge 3 26 Extra Dry Time printer driver option 5 38 F factors for optimization 5 15 factory default localizing 2 16 settings 2 12 factory settings resetting 3 4 3 5 3 6 faint print 5 36 black 5 37 color 5 37 color on transparencies 6 39 family of Desk et 300 Series printers 1 2 Fax Retrieval System HP FIRST 6 6 features and benefits of Desk et 300 printers
177. m below the print cartridge when the print cartridge is at the right end of the mechanism the home position It serves to cap the print cartridge so that the nozzles will not dry out In order to exit from a service station motor stall you have to turn the printer off Caution Do not attempt to manually move the print cartridge or print cartridge cradle from the home position right end of the mechanism The mechanism locks the print cartridge cradle in the home position and attempting to slide the cradle or print cartridge in the locked position may damage the printer 1 Turn the printer off and then back on 2 Place the printer in an upright position and open the access If the stall condition does not reappear no further door troubleshooting is necessary M onitor the printer for a period of time to make sure that the stall condition does not reappear If a carriage or service station motor stall occurs again continue on to the next step 3 Look inside the printer and determine if the print cartridge 4 Turn the printer off Because of the stall condition the and print cartridge cradle are in the home position right printer should turn off with the print cartridge out of the end of the mechanism home position If the print cartridge and cradle are stuck in the home position return the printer for repair If the print cartridge and cradle are notin the home position continue on to the next s
178. mpliant software with printing feature installed on your system If you do not have this software contact your notebook PC manufacturer 2 Attach the Infrared Adapter to the HP Desk et 340 printer interface port Set the printer within 1 m 3 ft of the computer 4 Make sure that the PC s infrared port is pointed directly at the printer s infrared adaptre Move the printer if necessary 5 Swivel the lens of the infrared adapter so that the lens is pointing at the PC s infrared port The swivel lens allow you to position the printer conveniently on your desktop Make sure that the adapter is positioned within the 30 wide range of the PC s infrared port Select the HP Desk et 340 printer in your application 7 Once you have given the print command allow time for the software to process the data With a complex document processing may require several minutes Verify that the light on the infrared adapter is lit If the adapter light is blinking you have a weak connection If this happens or if the adapter light has not come on at all after several minutes see section Troubleshooting the Infrared Adapter in chapter 6 1 The HP Desk et Portable HP Deskjet 310 and 320 do not have the infrared facility 3 32 Operation and Usage Maintenance The HP Desk et 300 Series printers do not require any scheduled maintenance Periodic cleaning however not only enhances the look of the printer but also maintains it in opt
179. mputer They can specify the printer settings using the DJ PMenu In addition they can verify the current settings and check the battery charge level Beyond this DJ PMenu also permits Desk et 310 and 320 users to make two kinds of configuration changes that they cannot make through the pri nter s Menu mode e Youcan specify Advanced Settings to change the time before the printer turns itself off change the time before the printer enters sleep mode change the default graphics resolution dots per inch and change the Desk et 320 and 340 s input buffer size from 16K to 48K e You can replace the factory default settings with localized factory defaults for a particular country Both of these kinds of changes are discussed below Note You cannot use the DJ PM enu configuration utility with the HP Desk et Portable printer to change extended settings or factory default settings you can only use the DJ PM enu Current Settings Menu The DJ PM enu configuration utility is notincluded with the HP Desk et Portable printer if you want get the DJ PM enu configuration utility see Obtaining Printer Drivers in chapter 7 Service and Support Information Running the DJ PMenu Configuration Utility To run DJ PMenu on the Deskj et 340 first install the DJ PMENU EXE file to the computer s hard drive using INSTALL BAT from the printer software Installation Disk then type c deskjet djpmenu For the HP Desk et 320 310
180. n Finally close the Chooser by clicking the close box in the upper left hand corner of the Chooser window 5 10 Installation and Printer Drivers for the Macintosh Printer Driver Dialog Boxes NG HHP Page Setup Select media type size orientation manual or auto feed and enlargement or reduction percentage Service Select clean print cartridge and battery management Options Select ink intensity black amp color printing halftoning and color matching options NGR HHP Print Select print quality number of copies page range and other printing options Preview Preview documentas it will appear on the page Options Select ink intensity black amp color printing halftoning and color matching options Figure 5 4 HP Deskj et 340 Printer Driver Dialog Box Roadmap Installation and Printer Drivers forthe Macintosh 5 11 Optimizing Memory Since HP Desk et 340 printer driver image the pages in system memory the amount of available system memory affects printer performance the more memory available the less time required to print a page This section describes how the HP DeskWriter Desk et 300 Series Version 6 0 1 printer driver uses memory The Macintosh RAM is a large stack e HP Desk et 340 printers require a total memory size of at least 4 MB on System 7 e Recommended total memory s
181. n manually button The Busy light should turn on briefly loading paper For Desk et 340 310 and 320 7O0 O O O O i For Deskj et Portable 8 O The Online light will blink when the printer is ready for another sheet of paper 1 The DJ PM enu software cannot change the extended settings on the HP Deskj et Portable printer 6 8 Problem Resolution CA ercuano HP DeskJet 340 Professional quality printing for your notebook PC or PowerBook when and where you need it a Professional Compact Quality and Printing Portable PROFESSIONAL QUALITY PRINTING The HP Print Quality Advantage HP s Resolution Enhancement Technology for crisp clear black printing Enhanced 256 levels of grayscale for better contrast of graphics Fast print speed of up to 3 pages per minute EASY TO ADD COLOR OPTION ANY TIME Vivid color printing with HP s ColorSmart technology at the touch of a button Upto 16 7 million brilliant colors Flexibility Easy To Add with Optional Color Option Accessories Any Time COMPACT AND PORTABLE Easily fits in your briefcase 30 page sheet feeding HP s quality and reliability hacked by international warranty FLEXIBILITY WITH OPTIONAL ACCESSORIES e Infrared adapter Rechargeable battery Worldwide rapid recharger e Carrying case 60 page desktop sheet feeder Mac adapter PREM T ED DR TONE 4 DESKIJ
182. n the e Ifthe printer detects a residual charge level in the battery pack the printer will charge the battery pack at the standard charge rate battery pack e Ifthe printer fails to detecta residual charge in the battery pack thatis the battery pack is fully discharged the printer will quick charge the battery pack Notes e The printer stops charging the battery during printing even though the Charge light remains lit Once the printer finishes printing it resumes charging the battery If you are printing while charging a battery pack the time to charge the battery pack will be longer than if you are not printing To override the standard charge rate and set the printer to the quick charge rate see Configuring the Printer in chapter 2 Operation and Usage 3 25 Sleep Mode When powering the printer with a battery pack Desk et 300 Series printers go into sleep mode after two minutes of inactivity For information on changing the interval see below Sleep mode extends the length of a battery pack charge by minimizing the printer power requirements during periods of inactivity All printer lights are turned off except for the Power light which is dimmed Any one of the following actions will wake the printer from sleep mode e the printer receives data e a printer button other than the Power button is pressed e paper is fed into the printer e the power adapter is plugged in If the pr
183. n utility For more information see Self Test in chapter 6and Configuring the Printer in chapter 2 Rapid Recharger Light Indications e If one of the green Charge lights is blinking the battery pack on that side of the rapid recharger is being charged e Ifone of the green Charge lights is lit continuously the battery pack on that side of the rapid recharger is fully charged e Ifone of the red Discharge lights is on the battery pack on that side of the rapid recharger is being discharged e Ifone ofthe red Discharge lights is blinking the rapid recharger is currently discharging the battery pack on the other side of the recharger When that battery pack is fully discharged the recharger will then begin charging that battery pack and discharging the other battery pack at the same time Sleep mode e Sleep mode is available only when the HP Desk et 300 Series printer is powered from a power saving mode battery pack e After two minutes of inactivity the printer will go into sleep mode All printer lights are turned off except for the Power light which is dimmed Sleep mode extends the life of the battery pack by drawing less power from the battery during times when the printer is inactive Ifthe printer is left in the sleep mode for 15 minutes or for whatever sleep time interval has been set by the user the printer will automatically turn itself off Any data in the printer after the printer turns off is lost
184. ncreasing life 4 9 installing 3 20 interconnect problems 6 35 6 40 inventory control 6 32 life specification 6 32 life troubleshooting 6 29 maintaining 3 33 manufacturing date 6 31 Material Safety Data Sheet of print cartridge 3 33 maximum sealed and open life 6 32 modifying or refilling 3 34 nozzles 3 20 3 23 3 34 role in thermal Inkjet technology 3 36 part numbers 1 13 problem tapes not removed 6 11 refilling or modifying 1 29 6 29 removing crusted ink 6 34 replacing 3 5 safety 3 33 self cleaning routine 3 4 similarities between Desk et 300 printers 1 7 specifications 1 29 storing 3 34 6 31 swap message 5 18 Index 12 print cartridge continued tips 3 34 troubleshooting 6 29 type 6 8 warning 3 33 won t go to home position 3 23 print cartridge cradle 3 22 contacts 3 22 contacts cleaning 6 40 print density inconsistent for color printing 6 37 not consistent 6 36 print dialog box 5 11 print fading 6 37 print quality Best setting in printer driver 6 38 color fill problems 6 42 color problems 6 37 fuzzy or faint 6 36 ink smearing 6 36 jagged output lines 6 37 modes 4 9 print quality problems unexpected cartridge swap message 5 18 print side loading sheets with the print side up 3 17 3 18 print skew 6 25 measuring 6 26 printable area 1 26 1 27 printer battery pack part numbers 1 11 buffer size 1 19 buffer clearing 6 15 bundled with sheet feeder 1 2 button
185. nd Usage Power Adapter Information Table 3 8 Power Adapter Information Power Adapter Topic Power adapter and power The multi voltage power adapter is the same for all countries Itis provided with a power Information recharger AC voltage detection cord part numbers cord for the appropriate country s power receptacle For the part numbers of power cords see table 1 6 Power adapter and rapid Either the power adapter or a rapid recharger can be used to power Desk et 300 Series rechargers printers A multi voltage power adapter is included with the printer Rapid rechargers are accessories that are not included with any HP Deskj et 300 Series printer Power adapter and rapid Both the multi voltage power adapter and the rapid rechargers are designed to operate from any power source from 100 to 240 Vac 50 or 60 Hz Both the adapter and the recharger detect the input voltage and automatically provide the appropriate power output to the printer Charging capabilities of the power adapter and rapid rechargers The power adapter can charge a battery pack in the printer but it cannot charge or discharge batteries out ofthe printer Rapid rechargers can not only charge a battery pack in the printer they can also charge or discharge up to two battery packs out of the printer The power adapter charges a fully discharged or new battery pack installed in the printer in 6 hours 10 hours for a partially charged battery p
186. ndshake This pin sends DTR signal asynchronous mode or Clock signal synchronous mode from the printer to the computer In asynchronous mode the printer indicates when it is ready to receive information from the computer Data transmission is enabled when DTR Output Handshake is set on 5V by the printer Data transmission is disabled when DTR is set off 5V by the printer Insynchronous mode the printer sends the Clock signal to synchronise the transmission between the printer and the computer 3 Receive Data Input Line Bitserial data transmitted to the printer from the computer Used in RxD conjunction with RxD pin 6 4 Shield Ground Electrical ground line for connecting the cable shield 5 Transmit Data OutputLine Bit serial data transmitted to the computer from the printer Used in TxD conjunction with TxD pin 8 6 Receive Data Input Line Bitserial data transmitted to the printer from the computer Used in RxD conjunction with TxD pin 3 7 Unused 8 Receive Data Output Line Bitserial data transmitted to the printer from the computer Used in TxD conjunction with TxD pin 5 Installation and Printer Drivers for the Macintosh Connecting the Cable to a Macintosh Computer e TheHP Desk et 340 printer can be connected to a macintosh computer with a Macintosh Adapter 1 Make sure that both the printer and the computer are turned off 2 Connect one end of the Macintosh Adapter cable firmly to the
187. nfo 5 14 differences between rapid rechargers 2 4 differences and similarities between Desk et 300 printers 1 8 to Desk et 500 printers 1 7 dim Power light 3 6 3 31 6 15 dimensions 1 20 of the packaging 1 23 discharging battery packs 2 13 3 7 3 28 6 15 disk space fonts 5 3 printer driver 5 3 spooler 5 3 disk space free for printer drivers 4 7 disposing of battery packs 3 30 DJ PMenu program 2 15 2 16 3 4 3 5 3 6 changing power off time 3 31 changing sleep time 3 31 determining the battery pack charge level 3 31 setting Sleep time 3 26 specifying Manual Feed 3 17 3 18 document complexity effect on printing speed 4 9 documentation 1 9 options 1 9 user 1 14 DOS graphics applications 4 13 support 1 3 wordprocessing applications 4 14 dot placement 1 18 dots missing from printouts 6 37 6 39 dots per inch resolution 1 3 downloading fonts not possible 1 7 Draft button 2 9 2 11 2 13 3 4 6 15 Draft light 3 4 alternately blinking 6 18 blinking alternately 6 17 draft mode 1 18 3 4 internal fonts 1 18 printing 4 9 printing speed 4 9 Draft Print Quality mode 4 9 draining the battery 2 13 dried ink removing 6 34 driver for printer Automatic button 6 39 Best print quality setting 6 38 Black Text or Grayscale print modes 6 39 Extra Dry Time option 6 38 Glossy Paper option 6 38 how to get 7 6 Match Screen option 6 38 selecting a printer driver 4 10 5 11 Transparency Fi
188. notype Corporation plc ColorSmart is a trademark of Hewlett Packard Co Gill Sans is a U S registered trademark of the Monotype Corporation Lucida is a U S registered trademark of Bigelow amp Holmes Inc Lucida Casual fonts are copyrighted 1993 by Bigelow amp Holmes Inc Patent Pending Microsoft is a U S registered trademark of Microsoft Corporation Milestones is a trademark of Monotype Corporation PL is a trademark of Photo Lettering Inc REtis a trademark of Hewlett Packard Co Scalable type outlines are licensed from Agfa Corporation Times Roman Helvetica and Univers are trademarks of Linotype AG and its subsidiaries TrueType is a U S registered trademark of Apple Computer Inc Univers is a trademark of Linotype AG and its subsidiaries Windows is a trademark of Microsoft Corporation Conventions This document uses special conventions to clarify information and ensure your safety and the safety of the product Pay special attention to the information highlighted in the following ways Italic type is used for the titles of publications and for emphasis in a paragraph Warning Warning text is used where danger to an individual can develop Caution Caution text is used where a risk of damage to equipment can develop Note Note text is used for special instructions About This Guide This guide is designed as a reference for people who provide post sale technical support t
189. nstallation and Printer Drivers for the Macintosh Additional Printing Information Topic Table 5 9 Additional Printing Information Information HP Printer Guide This works on System 7 5 only Choose the HP Printer Guide from the Help menu in the upper right corner of the menu bar This will give you information on Basic Printing Setup Printing Option Printing in Color and HP Supplies Balloon Help System 7 only Avoiding print option conflicts Choose Show Balloons from the Help menu in the upper right corner of the menu bar If Show Balloons is not an option in the menu Balloon Help is already on To turn Balloon Help off choose Hide Balloons from the Help menu icon Some applications provide printing option boxes buttons or fields in addition to the Page Setup and Print dialog boxes A conflict can occur when the functions of these options are also covered by the printer driver When the printer driver and software application both try to perform the same function the result can be unexpected output It is a good practice to ignore extra options provided by an application if a similar option is already handled through the printer driver For example if an application provides an option similar to Complex Color Printing do not select both options It is usually preferable to choose the option provided by the printer driver Printing from preview When previewing a range of pages some of which cont
190. o end users of the HP Desk et Portable HP Desk et 310 HP Desk et 320 and HP Desk et 340 printers It represents a collection of information gathered from Hewlett Packard s dealer and end user support organizations The purpose of this guide is to provide answers to frequently asked questions and solutions to common problems While the content of this guide is quite comprehensive it is not all inclusive It is not a substitute for other types of product documentation such as the User s Gui de and Qui ck Start Product Information Chapter Contents Section Title Page Model Numbers and Product Positioning 12 HP Deskj et Portable old and new models 12 SUPpOrETOO S 0 tual ak del peo res dr oat ae dado de a lr o fe o es a Bey ts aa oar E Features and Benefits uu eco e e a a e B Views e a e E de Se A ti EN Similarities and pierdes a A oy ee AAA es SO With Non Portable HP Deskj et Family Printers 4 a a Re ee Se al ee he ale Between the HP DeskJet 300 Series Printers 2 2 18 Printer Options i hat Eon ws ee Siu oh ado WY Power Cord Rapid Recharge ana Battery Pack Part Numbers So tig ae ae GO ee eee el Supplies and Accessories 1 ww ee ee ee ee ee eee 1 13 User Documentation o a 2 e amp 4 ao we ee ee we we we a ew lA Internal Fonts n ae eE oes we eat ks e Ue al oe SRN ee ot a ee delo Specifications bee Me Gs we oh es De et eS ne ie es S
191. on For more information see Configuring the Printer in chapter 2 All lights are blinking An internal printer error has e Press the Power button to turn off the printer If the simultaneously occurred printerstays on unplug the power adapter and remove the battery pack e Plugin the power adapter again and turn on the printer e If the printer will not function normally after these steps return it for repair Busy and Online lights are Paper is jammed inthe printer See Troubleshooting Paper Feed Operations in this blinking together with the chapter Power light on steady 1 The older model C2614A of the HP Desk et Portable printer has Chg Pen instead of Change Cartridge and Settings instead of Setup written on its front panel 6 16 Problem Resolution Table 6 5 HP Desk et 300 Series Printer Light Indications HP Deskj et Portable HP Deskj et 310 and 320 Continued Printer Light Indication The lights below blink alternately with all other lights Draft light is blinking separately Change Cartridge light is blinking separately Compressed light is blinking separately Charge light is blinking separately Power light is blinking separately Busy Landscape Online or Menu light is blinking separately Charge and Power lights are blinking separately Probable Cause The print cartridge cradle cannot move The print cartridge cap
192. oor and examine the interior areas of the printer Any accumulation of paper or lint should be carefully removed by brushing the loose material onto a cloth or by using a small computer vacuum cleaner If the platen or pinch plate needs to be cleaned follow the instructions in the next section Caution Clean the printer with water only Platen cleaners or alcohol may damage the printer 3 34 Operation and Usage Cleaning the Platen and Pinch Plate If ink excess paper dust or other contaminants are present on the platen or pinch plate clean the platen and the pinch plate as described in the paragraphs below 1 Turn off the printer by pressing the Power button The 2 Disconnectthe power adapter or rapid recharger from print cartridge should now be locked in the home position the printer Remove the battery pack if one is installed 3 Open the printer access door to a 45 degree angle Gently 4 With a clean lint free cloth lightly moistened with water pull on the access door until the door separates from the gently wipe the pinch plate and platen using outward access door pins on the printer Place the access door in strokes Do notwipe the printer carriage rods Wiping the a safe location to protect the delicate star wheels on the carriage rods will remove lubricants applied at the access door factory platen pinch plate Carriage rods 5 Allow time for the platen to dry Then install the access 6 Close
193. or greater for version 6 0 and above Memory 2 MB of RAM for grayscale and monochrome printing 4 MB of RAM for color printing Free Disk Space 10 MB free of hard disk space for installation of printer driver and fonts included with the printer Note Although the HP Deskj et printer family can print with the above minimum configuration the printing performance may be unsatisfactory to users Increasing the computer s processing power or RAM may improve printing performance to a Satisfactory level Printer Drivers forthe PC 4 7 Common Window s Printer Driver Problems Table 4 4 Common Windows Problems Problem Solution Difficulty installing the printer driver 1 2 Close all other applications and memory resident programs Reinstall the printer driver using the HP Printer Setup program HPSETUP Do not install through the Control Panel Printer won t print from Windows 1 Make sure the printer is on the Online light is on and the printer is properly connected to the computer with the appropriate cable Verify the correct printer model and port are selected in the Control Panel or Printer Setup menu Verify the printer is the Default device in the Control Panel is selected as the active printer in the application and the correct port is selected Are any of the printer lights flashing If so the printer detects an error for example out of paper or a paper jam and the printer is offline See
194. or more information see Standard Charge and Quick Charge Rates in this chapter Use the quick charging rate only for new or fully discharged drained battery packs For information on selecting the quick charge rate in Menu mode see Configuring the Printer in chapter 2 e The rapid recharger will charge one battery pack ata time atthe rapid charge rate 1 hour If two battery packs mounted on the rapid recharger are to be charged the rapid recharger charges one battery pack until it is fully charged then charges the second battery pack 1 The older model C2614A HP Deskj et Portable printer can only charge the battery when it is turned ON 3 30 Operation and Usage Table 3 10 Battery Pack Information Continued Battery Pack Topic Information Battery charge level Printer Light Indications and status indications e The Power light blinks when battery capacity is low if the printer is not connected to AC power The printer can print approximately 5 more monochrome pages in this condition e The Charge light is on when the printer is charging the battery pack e The Charge light is off when the battery pack is fully charged or when the printer does not detect a battery pack in the printer e The Charge light blinks when the printer is discharging draining the battery pack Note Tosee the currentcharge level of the battery pack you can use the printer self test go into M enu mode or run the DJ PM enu configuratio
195. or servicing The Change Cartridge and Paper Feed lights are on The print cartridge may be jammed Open the access door Gently push or tap the print cartridge cradle against the end of the printer The Paper Feed and Power lights are on or The Change Cartridge and Power lights are on The Change Cartridge Paper and Power lights are on An internal printer error has occurred An internal error has occurred e Turn off the printer power and turn on again e Ifthis does not work unplug the power adapter and remove the battery pack Plug in the power adapter and turn on the printer e Return the printer for servicing if this does not work Return your printer for servicing Problem Resolution 6 13 Printer Light Indications for HP Deskj et Portable HP Deskj et 310 and 320 The printer will identify printer status and error conditions with its own lights Most error indications are displayed by a single light blinking alternately with the other printer lights If a printer light error indication occurs turn off the printer then turn on the printer again If the failure occurs again use the solutions described in table 6 4 O Busy O Landscape O Change Cartridge O Compressed OMen O Charge Online Font Draft LF FF Setup Power Press to set the printer offline or online Press to select internal fonts Press to select draft mode or letter quality mode Press to a
196. ormal mode Complexity of If possible reduce the complexity of the document the document n pa Print draft copies ata lower resolution This not only improves the printing performance for draft copies but also increases the life of the print cartridge Printer Drivers forthe PC 4 9 Selecting a Printer Driver If you use Microsoft Windows 3 0 or 3 1 install the HP Desk et 300 Series printer driver provided with the printer The accompanying printer software guide provides installation instructions or see Installing Windows Printer Drivers in chapter 2 For DOS applications install an HP Desk et 340 printer driver for the appli cation you are using whenever one is available Contact the software vendor for the latest version of an HP Desk et 340 printer driver for the software application For other options see Obtaining Printer Drivers in chapter 6 However when an HP Deskj et 340 printer driver is unavailable one of these printer drivers will produce high quality output with few limitations e HP Desk et 320 color e HP Desk et 560C 550C color e HP Deskjet 500C color e HP Desk et 520 510 black only e HP Desk et Portable black only e HP Desk et 500 black only 1 If an old software application has none of these printer drivers then try the HP Desk et PLUS or HP Desk et printer driver 4 10 Printer Drivers for the PC The following table gives more detailed
197. orway Sweden Denmark Finland and the Netherlands Elsewhere in the World Service and Support Resources Obtaining Printer Drivers Obtaining Support Information Additional Resource Information Printer Repair Feedback Information HP Desk et 300 Series Printer Repair Sheet Service and Support Information 7 1 Warranty Information Hewlett Packard maintains facilities throughout the world that can service HP Desk et 300 Series printers The warranty for HP Desk et 300 Series printers varies depending on the printer the date of purchase and the country of purchase For products returned under warranty Hewlett Packard may use one of the following options e Repair the product e Replace the product with a remanufactured unit e Replace the product with a product of equal or greater functionality e Refund the purchase price See the user documentation included with the product or contact an HP Customer Service Center or HP Sales and Support Office for specific warranty information including exclusions and limitations to the product warranty 7 2 Service and Support Information U S Service Support Contracts HP Express Exchange Service Hewlett Packard offers an express exchange service to minimize product downtime With HP Express Exchange Service a replacement unit is available by 10 30 the next working day HP Express Exchange provides next day exchange service same as HP SupportPack but is based on
198. p Sheet Feeder paper support arms paper support pressure plate base paper output guides pressure plate release button paper width adjustment bar printer dock IN tray printer feeder release button Figure 3 5 The HP Desktop 300 Series Desktop Sheet Feeder The desktop sheet feeder provides paper feeding capability to an HP Desk et 300 Series printer The IN tray holds up to a 0 2 inch approximately 5 mm stack of paper The printer can be easily attached to the sheet feeder and conveniently stored and transported together with it The sections that follow describe how to attach the printer to the sheet feeder and discuss the various positions for using the printer with the sheet feeder Note The desktop sheet feeder can be purchased either separately or together with the printer see M odel Numbers and Product Positioning in chapter 1 3 10 Operation and Usage Attaching the Printer to the Desktop Sheet Feeder Hold the printer with the access door facing away fromthe If you wish to remove the printer from the sheet feeder pull sheet feeder s IN tray Make sure that the printer stands are straight up on the printer while it is in this vertical position no longer connected to the printer Insert the printer into the printer dock in the sheet feeder Positions for the Printer and Desktop Sheet Feeder An HP Desk et 300 Series printer with the deskjet sheet
199. p in the IN tray Position the paper with the top of the letterhead toward the printer so that the letterhead end feeds into the printer first Printing on labels When printing labels with the printer attached to the sheet feeder rotate the printer so thatitis in the vertical position In this position the printer provides a straight path for the heavy label paper stock See step 3 in Vertical Print Position in this chapter Feeding single sheets by hand with the sheet feeder attached To feed single sheets by hand with the sheet feeder attached to the printer start from the Normal Print Position Then while holding the printer to keep it at a 45 degree angle to the base slide and hold the printer feeder release button and rotate the IN tray flat against the sheet feeder base Then load a single sheet by inserting it into the paper feed slot See Normal Print Position and M anual Feed Position in this chapter M edia loading tips e Make sure that the paper meets the specifications listed in chapter 1 Do not mix media types in the IN tray e Always load a stack of paper into an empty IN tray Don t place new paper on top of paper already in the IN tray e Make sure to move the paper width adjustment bar against the IN tray paper See the diagram in step 5in Normal Print Position for Automatic Feeding of Sheets in this chapter M edia to avoid Do notuse the following kinds of media
200. paper with squareness that is within tolerance Printa page of information that should display a consistent left margin down the page ESTRE 094 0123495700 gt IBARCDEFGHI A OS Pi b pi ia Buse E 3 Take measurements to determine the print skew on the page A Measure the distance from the left edge of the paper to the upper left corner of the printout This is distance A in the figure below B Measure the distance from the left edge of the paper to the lower left corner of the pattern This is distance B in the figure below C Measure the vertical distance between A and B This is distance C in the figure below 5 o SN eS aA eS Use one of the following equations to determine the total print skew on the page IfA gt B use the equation A B C IfB gt A use the equation B A C Repeat steps 2 3 and 4on at least 20 pages The measurement should be within the print skew specification on 19 out of 20 pages Try the process again with a different type of paper If the print skew is consistently out of tolerance return the printer for repair 6 26 Problem Resolution Troubleshooting Communication Problems Printer connected to some type of sharing device Yes Disconnect the printer from the sharing device Connect the printer directly to the host Retest From DOS send the following command to print the DOS directory DIR gt
201. parallel port 1 5 pinout information 5 4 similarities between Desk et 300 printers 1 8 similarities with Desk et 500 printers 1 7 specifications 1 19 interface cable checking 6 28 connecting 2 7 part number 1 13 internal data sheet printing 3 5 3 6 fonts 1 16 tests 6 7 view of printer 1 5 internal fonts printing a list of 3 4 3 5 3 6 selecting 3 4 Internet 7 8 inventory control of print cartridges 6 32 IrDA Italian option number 1 10 user documentation 1 14 items included with printer 2 2 J jagged output lines 6 37 jammed paper 6 23 causes 6 24 lights indicating 6 16 releasing 6 23 Japan battery pack part number 1 12 power cord 1 11 Index 7 K keypad diagram 3 2 lights 6 15 kit for color printing 1 4 kits user documentation 1 14 L label with serial and model number 1 2 labels part numbers 1 13 labels printing on 3 14 3 19 landscape internal fonts 1 17 printing 3 4 Landscape light 3 4 alternately blinking 6 17 language of user documentation 1 14 Latin America option number 1 10 left arrow button 2 9 2 11 2 13 Letter Gothic internal fonts 1 16 letterhead printing 3 19 letter quality internal fonts 1 16 mode 1 18 3 4 level of charge battery pack 2 14 6 8 LF FF button 2 9 2 11 2 14 3 5 6 15 6 20 6 22 printing data in the printer buffer 3 6 life black print cartridge shelf life 6 32 color ink cartridge 6 29 color print cartridge shel
202. pecific information such as the configuration at the time of the malfunction the type of interface cable a description of the computer or host and a description of the software application in use d If purchased through a Hewlett Packard reseller include a copy of the sales slip or other proof of purchase to establish the warranty coverage period 7 4 Service and Support Information In the UK France Germany Switzerland Austria Belgium Norway Sweden Denmark Finland and the Netherlands If a printer fails during the warranty period the customer should do the following 1 Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services 2 If the customer is still unable to determine the cause of the failure the customer should contact their local reseller or the European Customer Support Center Customer support representatives can answer questions about the setup configuration installation and operation of the printer They can also troubleshoot and diagnose printer problems and if necessary can give instructions for getting the printer serviced and repaired If available for your country and language phone numbers for HP FIRST and the European Customer Support Center are given in a separate document shipped with the printer If additional information is needed customers can call the reseller or the nearest HP Sales and Support Office If a printer fails after the warranty
203. ping mechanism service station cannot move The optional PCMCIA card may have failed The printer did not succeed in charging the battery pack The printer did not succeed in discharging the battery pack An internal printer error has occurred An error occurred while the battery pack was charging Solution See the discussion of carriage stalls in Solving Printer Stall Conditions in this chapter See the discussion of service station motor stalls in Solving Printer Stall Conditions in this chapter Turn off the printer and remove any optional card installed in the PCMCIA Type 1 0 card slot Turn on the printer e Ifthe printer operates correctly the optional card is faulty e Ifthe failure occurs with the optional card removed the printer is faulty Return the printer for repair Turn the printer off and on Then discharge the battery pack completely and charge it again If the printer still does not succeed in charging the battery pack replace the battery pack e Ifthe printer charges the new battery pack normally the old battery pack is faulty e Ifthe printer fails to charge the new battery pack the printer itself is faulty Return the printer for repair Turn the printer off and on Then try to discharge the battery pack again If the printer still does not succeed in discharging the battery pack replace it e Ifthe printer discharges the new battery pack normally the old ba
204. printer 2 iS 3080 fm E 3 Connectthe other end of the M acintosh Adapter cable to eitherthe modem portorthe printer porton the back of the computer ul amp ooo oo ooo ODO oo oo Installation and Printer Drivers forthe Macintosh 5 7 Printer Softw are Installation Outlines The printer software includes printer drivers and fonts The following are only outlines of the software installation process For more specific printer software installation information see the documentation included with the printer Installing the Printer Driver Quit all running applications Turn off any virus protection programs Ensure that you have at least 5 MB of free hard disk space Insert the HP DW DJ 300 Series v6 0 1 Install disk Double click the Installer icon M ake sure that the hard disk named on the Installer screen is the one on which you want to install the printer software If the wrong hard disk is named click the Switch Disk button until the correct hard disk name appears Y Easy Install Option Custom Install Option Click the Install button Insert disks as requested Click the Custom Install button Scroll through the list of items and Shift click the ones that you wish to install Click the Install button Insert disks as requested y Follow the instructions that appear in the dialogue boxes that appear subs
205. printer driver New Printing Status M onitor ColorS mart Technology REt HP s Resolution Enhancement technology with Desk et 320 and 340 only 600 by 300 addressable rasterpoints per inch resolution with Desk et 320 only Color output with the optional Color Kit with Desk et 310 320 and 340 TrueType scalable fonts only Transparencies Feeding paper either manually or with the sheet feeder M edia sizes supported by the HP Deskj et 320 printer including U S executive paper Printer Drivers forthe PC 4 11 Table 4 6 Selecting Printer Drivers for HP Deskj et 300 Series Printers Continued v1 0 included with the printer Type of Application Printer Driver Comments Limitations Windows 3 1 HP Desk et 300 This printer driver supports HP Desk et 300 Series printers except Desk et 340 in Series v4 1 Windows 3 1 only including the following features printer driver e ColorSmart Technology included with e REt HP s Resolution Enhancement technology with Desk et 320 only the printer e 600 by 300 addressable rasterpoints per inch resolution with Desk et 320 only e Color output with the optional Color Kit with Desk et 340 320 and 310 TrueType scalable fonts only e Transparencies Feeding paper either manually or with the sheet feeder e Media sizes supported by the HP Desk et 320 printer including U S executive paper HP Desk et 300 This printer driver supports HP Deskj et 300 Series printers
206. r adapter or a rapid recharger can be used to power Desk et 300 Series printers A multi voltage power adapter is included with the printer The rapid rechargers are accessories that are not included with the printer See table 1 7 for Rapid Recharger part numbers Power adapter and rapid recharger Both the worldwide power adapter and the rapid rechargers are designed to AC voltage detection operate from any power source from 100 to 240 Vac 50 or 60 Hz Both the adapter and the recharger detect the input voltage and automatically provide the appropriate power output to the printer 1 Some HP Desk et Portable printers may have a country specific power module instead of a worldwide power adapter and power cord Installation and Configuration 2 3 Table 2 1 Power Adapter and Rapid Recharger Information Continued Topic Information Differences among the Since the rapid rechargers will operate from any power source from 100 Vac to rapid rechargers 240 Vac the difference between one rapid recharger and another is the cord included with it to adapt to a country or region s power receptacle Power cords See table 1 6 for power cord part numbers Further information See Powering the Printer in chapter 3 Installing Replacing a Battery Pack 1 If the printer is installed in the sheet feeder remove the 2 Ifa battery pack is installed remove it First carefully printer from the sheet feeder Slide
207. r with the Portable Sheet Feeder Figure 3 4 The HP Desk et 340 with the Portable Sheet Feeder The portable sheet feeder provides paper feeding capability to an HP Deskj et 340 printer The IN tray holds up to 0 1 inch approximately 2 5 mm stack of paper The printer can be easily attached to the sheet feeder and conveniently stored and transported together The portable sheet printer is bundled with the HP Deskj et 340 Attaching the Printer to the Portable Sheet Feeder 1 Insert the two catches near the bottom of the sheet feeder 2 Rotate the top edge of the sheet feeder toward the printer into the corresponding slots near the bottom of the printer and press the two units together You will hear a click as the face sheet feeder latches onto the printer 3 8 Operation and Usage Loading Paper for Automatic Feeding 1 Usethe recess at the top centre NOT the button of the sheet feeder to pull the unit fully open 2 Rotate each of the paper support arms until both are pointing upwards 3 Push the paper release lever down to the open position 5 Insert a stack of paper into the sheet feeder and move the left paper width adjustment guide against the paper 4 Slide the left paper width adjustment guide to the side of the sheet feeder 6 Push the paper release lever up to press the paper against the roller Operation and Usage 3 9 Operating the Printer with the Deskto
208. re Requirements Disk storage i System memory System 7 0 1 or later System Softw are Requirements Hard disk drive with at least 5 MB of free disk space Atleast4MB of system memory System 7 0 1 or later 1The HP Desk et 340 printer is compatible with all Apple Macintosh computers using the 68030 chip and above Installation and Printer Drivers for the Macintosh Hard Disk Space Requirements HP Desk et 340 printer requires the Macintosh computer to have a hard disk The table below lists the disk space needed for the printer drivers and the fonts included with the printers Table 5 2 Hard Disk Space Needs HP Deskj et 340 File or Font Printer Driver Spooler HP Background HP Print Monitor Printer Fonts ITC Avant Garde Gothic Book ITC Avant Garde Gothic Book Demi ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demi ITC Bookman Demi Italic Helvetica Narrow Helvetica Narrow Bold New Century Schoolbook New Century Schoolbook Italic New Century Schoolbook Bold New Century Schoolbook Bold Italic ITC Zapf Chancery M edium Italic Milestones ITC Zapf Dingbats Bernhard Modern Cooper Black Dom Casual PL Torino Outline CG Poster Bodoni Graphite Light Graphite Light Narrow Lucida Casual Lucida Casual Italic PL Benguiat Frisky Phyllis Signet Roundhand ColorSync ColorSync Profile ColorSync System HP CMM HP Printer Guide 135 K If the system disk or system
209. re that the paper was properly loaded Note When using the sheet feeder always load a stack of paper into an empty IN tray rather than placing paper on top of paper already in the IN tray Printer Skew Specification The print skew specification for HP Desk et 300 Series printers is no more than 0 006 inches per inch on 95 of all pages printed The squareness of the paper and how paper is loaded can also add to total print skew Pre printed forms with their own printing already skewed can increase the apparent print skew if the form is skewed in the direction opposite from the printer s skew Any skew on the printed form must be taken into account when measuring print skew Measuring Paper Squareness Total print skew may be affected by the squareness of the paper The industry standard for paper squareness is no more than 0 003 inches per inch This tolerance must be added to the printer s own print skew specification to obtain a true total print skew specification Test the paper squareness by printing on one side of the paper flipping the paper over then printing on the other side If the print slopes down on One side and up on the other side the squareness of the paper may be affecting the total print skew In this case you may be able to reduce the total print skew by trying a different kind or brand of paper Problem Resolution 6 25 Measuring Print Skew 1 Ifusing the sheetfeeder load a stack ofpaperinthe IN tray 2 Use
210. rechargers can run from the voltage and frequency of any country or region s AC power Flexible media handling without sacrificing portability The sheet feeder can load paper transparencies and labels automatically 2 to 3 pages per minute printing Fast generation of hard copy output Support for major MS DOS and all Windows 3 x applications The HP Deskj et 340 supports all major macintosh computers using the 68030 chip Confidence in software compatibility Supports color graphics output with major MS DOS applications Good coverage of the top tier graphics packages in the DOS environment Supports all Windows applications in color using the HP printer driver included with the printer Confidence in software compatibility for color printing The HP Deskj et 340 and 320 comes with the enhanced HP ColorSmart printer driver High quality color graphics capability Produces vibrant colors at the touch of a button Create high quality color documents Kerning of the CG Times and Univers internal fonts Increased satisfaction in the overall appearance of printed text Internal landscape fonts Useful for spreadsheet applications 1 The HP Deskj et Portable only prints black Product Information 1 3 Table 1 2 HP Deskj et 300 Series Printer Features and Benefits Continued Feature Benefit TrueType scalable fonts support in Windows using the HP printer driver incl
211. repair feedback 7 9 service 7 1 warranty 7 2 INITs initialization routines 5 15 ink coverage affects cartridge life 6 29 evaporation 6 31 removing crusted 6 34 smearing 6 36 ink cartridge cleaning 6 35 6 40 cleaning routine 3 6 6 30 6 33 6 34 color life 6 29 color shelf life 6 32 compatibility between Desk et 300 printers 1 8 contacts 3 34 6 15 crusted ink removal 6 34 dried ink on nozzles 3 34 expiration date 3 34 identifying the expiration date 6 31 increasing life 4 9 installing 3 20 interconnect problems 6 35 6 40 inventory control 6 32 life specification 6 32 life troubleshooting 6 29 maintaining 3 33 manufacturing date 6 31 modifying or refilling 3 34 nozzles 3 34 part numbers 1 13 refilling or modifying 1 29 6 29 replacing 3 5 safety 3 33 similarities between Desk et 300 printers 1 7 specifications 1 29 storing 3 34 6 31 tips 3 34 troubleshooting 6 29 type 6 8 ink composite black 4 8 ink resistant to water 1 4 Ink et printing benefit 1 3 Ink et technology 3 36 input buffer size 1 19 changing 2 15 installing battery pack 2 4 hard disk space 5 3 host requirements 5 2 interface cable 5 7 minimum hardware 5 2 minimum system 5 2 printer 2 1 printer in the sheet feeder 3 11 printer software 5 8 serial connection 5 7 Windows printer drivers 2 18 Intercon option number 1 9 1 10 interconnect problem 6 35 6 40 interface installation 5 7
212. rint Quality Issue Possible Cause and Solution Printis faint or fuzzy 1 Wasthe printcartridge new when installed in the printer or was ita refilled print cartridge Ifitwas refilled replace itwith a new printcartridge Hewlett Packard does notrecommend refilling print cartridges and cannot guarantee the quality from a refilled print cartridge Also refilled cartridges may be using ink formulations that can damage the service station 2 Verify that the print cartridge has not expired See Identifying the Print Cartridge Expiration Date in this chapter 3 Run the print cartridge cleaning routine to clear the nozzles See Using the Print Cartridge Cleaning Routine in this chapter 4 If you determine that the print cartridge is running out of ink replace the print cartridge 5 The print cartridge may be faulty Try printing with another print cartridge 6 Make sure that the media meets the specifications in chapter 1 7 Verify that the paper is not inkjet Think et or special coated paper unless it is recommended for HP Desk et 300 Series printers 8 Turn the paper over and try printing on the other side All papers have a recommended print side For HP Deskj et 300 Series printers load paper with the print side up See the paper packaging for an arrow or other identification of the print side of the paper 9 Some paper that meets specifications in chapter 1 will not produce satisfactory results Try a different br
213. rinter Then while pressing the Font and LF FF buttons press and internal fonts release the Power button The Busy light should turn on briefly Starting the Turn off the printer Then while pressing the Draft button press and release the print cartridge Power button The Busy light should turn on briefly See Using the Print cleaning routine Cartridge Cleaning Routine in chapter 6 Resetting the printer Turn off the printer While pressing the Online and Setup buttons press and to the factory default release the Power button settings Note Ifyou have specified new defaults using M enu mode pressing these buttons will reset the printer to the origina factory default settings However if you have localized the factory default settings with the DJ PM enu configuration utility pressing these buttons will reset the printer to the localized country default settings not the original factory settings Charge light Identifying The Charge light indicates the following printer status when The Charge light is lit when the battery pack in the printer is being charged using a battery pack The Charge light blinks when the printer is discharging the battery pack battery mode only Ifthe Charge lightis off either the battery pack in the printer is fully charged or there is no battery pack in the printer Busy light Indicating The Busy light is on when the printer is processing or printing information M ost printer status
214. rmal Inkjet Il Technology 1 ee ee ew 3 36 Operation and Usage 3 1 Printer Buttons and Lights Eh Press to move the print cartridge cradle to the loading position or to return it to the home position Press and hold to eject paper Press to turn the printer on or off Figure 3 1 HP Deskj et 340 Printer Buttons and Lights Table 3 1 Description of Printer Buttons and Lights for the HP Desk et 340 status when using a battery pack battery mode only 3 2 Operation and Usage Button or Light Operation Description Powerbuttonand Turns the printeron Press the Power button to turn the printer on or off The power light blinks when light or off the printer is receiving information from the computer or when printing Paper Feed Loads and ejects The Paper Feed light blinks when the printer is out of paper Load paper in the button and light paper paper tray and press the Paper Feed button to continue To eject paper press and hold the button Starts the printer Turn off the printer Then while pressing the Paper Feed button press and self test release the Power button See Printer Self Test in chapter 6 Change Cartridge Replaces the The Change Cartridge light blinks when the printer is waiting for you to change button and light cartridge the print cartridge Press to move the print cartridge cradle to the middle of the printer where you can change the print cartridge
215. rman German Saat C2634A HACN C2621A HACN 8120 6314 Italian Taiwan C2655A AB0 8120 6313 Chinese Turkey C2634A AR4 C2621A AR4 8120 6314 English International Mudo C2655A ABU C2634A HABU C2621A 4BU C2614A 4BU 8120 6315 English International U S C2655A HABA C2634A HABA C2621A HABA C2614A ABA 8120 6313 English Zechoslovaki C2655A A KB 8120 6314 Czech 1 If the sheet feeder and printer were purchased together all option numbers will begin with C2637A for the HP Deskj et 320 instead of C2634A C2622A for the HP Deskj et 310 instead of C2621A C2624A for the HP Deskj et Portable instead of C2614A 2 To replace the country specific power module of an HP Deskj et Portable printer you must order a new worldwide power adapter The worldwide power adapter part number is 0950 2435 Remember to also order a detachable country specific power cord listed in the table above 1 10 Product Information Power Cord Rapid Recharger and Battery Pack Part Numbers Table 1 6 Power Cords and Optional Rapid Rechargers Optional Country Power Cord Region s Rapid Recharger Plug Type or Region Part Number AC Voltage Part Number U S Canada 8120 6313 120 Vac C3004A Mexico a Japan 8120 6316 100 Vac C3060A Xa Australia 8120 6312 240 Vac C3064A Europe Including Switzerland 8120 6314 230 Vac C3063A and Denmark A UK 8120 6315 240 Vac C3062A 1 To replace the country specific power modul
216. rocessing or printing data No user intervention is required Wait for the Busy light to turn off before using the Font Draft or LF FF button These buttons are disabled when the Busy light is on Busy light is blinking and the printer will not print Change Cartridge light is blinking print cartridge cradle has moved to the center of the printer Unprinted data remains in the printer buffer e The printer is waiting for you to change the print cartridge e You may have loaded an incompatible print cartridge e The contacts on the print cartridge or print cartridge cradle may need to be cleaned Press and hold the LF FF button to printthe remaining data and eject the page Install a print cartridge and press the Setup button For more information see Installing a Print Cartridge in chapter 3 M ake sure that you have installed a recommended print cartridge See Supplies and Accessories in chapter 1 Clean the contacts as described in this chapter Problem Resolution 6 15 Table 6 5 HP Desk et 300 Series Printer Light Indications HP Deskj et Portable HP Deskj et 310 and 320 Continued Printer Light Indication Probable Cause Solution Menu light is blinking The printer is in Menu mode Open the printer access door and use the printer buttons to specify the desired printer settings After you have specified the setting you want ina printer settings group press the Select butt
217. rtridge Table 6 9 Possible Causes for Short Print Cartridge Life Black or Color Possible Cause Explanation Pages used a higher rate of ink coverage than that used for the cartridge life specification The rate of coverage on the page has a significantimpact on the number of pages per print cartridge Heavy concentrations of ink and higher print quality significantly reduce the number of pages per print cartridge Pages contained graphics Generally graphics use ink ata much higher rate than the Courier 10 font at the 1500 characters per page specification If possible print drafts of documents without the graphics The selected print mode uses ink at a higher rate The print cartridge is past the expiration date Higher quality print modes use more ink than draft print mode To maximize print cartridge life print drafts of documents in draft mode then print the final copies in letter quality mode Replace the print cartridge Use a First In First Out FIFO inventory process to avoid a stock of expired print cartridges The printer was turned off with the print cartridge away from home position A service station is located at the right end of the mechanism This service station caps the print cartridge nozzles to minimize ink drying in the nozzles Always allow the print cartridge to return to the home position so that the service station can cap the print cartridge nozzles when the printer is no
218. s 1 22 Product Information Table 1 19 Packaging Dimensions Specifications Packaging Dimensions Figure 1 8 Specifications Reference Dimensions of Package Printer Length A 15 4 in 394 mm Width B 9 2 in 233 mm Height C 10 6 in 270 mm Optional Desktop Sheet Feeder Length D 16 5 in 420 mm Width E 12 2 in 310 mm Height F 6 6 in 168 mm Printer plus Desktop Sheet Feeder Length G 16 3 in 416 mm Width H 11 3 in 288 mm Height J 12 1 in 270 mm Printer plus Portable Sheet Feeder Length K 20 2 in 512 mm W idth L 10 4 in 264 mm Height M 15 1 in 384 mm 1 The older model C2614A HP Deskj et Portable packaging dimensions were different from the other Deskj et 300 Series printers The older Deskj et Portable dimensions were A 15 7 in 400mm B 12 8 in 325mm C 7 0 in 178mm 2 Older optional sheet feeder packaging had these different dimensions D 16 7 in 425 mm E 6 5 in 165 mm F 12 8 in 325 mm Table 1 20 Electrical Specifications Category Specification Input voltage 100 to 240 Vac 10 Frequency at various voltages Transient spike immunity Amplitude Pulse width Rise time 100 Vac 50 60 Hz 3 Hz 120 Vac 60 Hz 3 Hz 220 Vac 50 Hz 3 Hz 230 Vac 50 Hz 3 Hz 240 Vac 50 Hz 3 Hz Power consumption Idle 5 watts Printing maximum 13 5 watts Charging maximum 8 watts 1kV 50 useconds 1 2 useconds
219. s and lights 3 2 buttons in Menu mode 2 9 carriage 1 5 clearing the buffer 3 5 command set 1 18 commands and control codes A 1 configuring 2 9 connecting power 2 3 default settings 2 12 description 1 2 Deskj et 310 1 7 Deskj et 320 1 7 Deskj et Portable 1 8 does not pick up sheets fed by hand 6 20 electrical specifications 1 23 environmental specifications 1 24 error code 7 9 firmware revision 6 8 interface specifications 1 19 internal fonts 1 16 printer light blinking 6 14 lights 6 12 6 14 6 15 maintenance 3 34 model numbers 1 2 operating and using 3 1 option numbers 1 9 optimization 5 1 5 15 physical specifications 1 20 positions 3 11 3 12 3 13 3 14 3 15 3 16 power 3 24 power cord part numbers 1 11 printing speed 1 18 product positioning 1 2 rapid recharger part numbers 1 11 repair feedback information 7 9 repair sheet 7 10 repair strategy 1 7 1 8 return instructions 7 4 self test 6 8 6 34 service information 7 1 settings identifying 6 8 Setup dialog box 6 37 6 38 6 39 similarities and differences with Desk et 500 printers 1 7 solving stall conditions 6 18 specifications 1 18 stands 1 5 status 3 6 troubleshooting 6 7 turning on and off 3 6 usage rate 1 19 user documentation 1 14 views 1 5 weight 1 21 with sheet feeder 1 6 printer control codes A 5 printer dock 3 10 3 11 printer driver 4 1 5 17 Automatic button 6 39 Best print quality
220. setting 6 38 Black Text or Grayscale print modes 6 39 color output 4 9 ColorSmart technology 4 4 4 9 correct driver not selected 6 11 Extra Dry Time option 6 38 Glossy Paper option 6 38 how to get one 7 6 HP 4 3 installing 2 18 limitations 4 11 Match Screen option 6 38 obtaining 7 6 problems 4 8 printer driver continued selection 4 10 selection for Windows 4 12 summary of Windows drivers 4 5 Transparency Film option 6 38 Use Black selection 6 39 v1 0 for Windows 4 3 4 12 v4 0 for Windows 4 3 4 12 v4 1 for Windows 4 3 4 12 v5 0 for Windows 4 3 4 11 v6 0 for Windows 4 3 4 11 Windows 4 2 printer lights flashing 4 8 printer settings changing 2 10 menu 1 5 2 10 2 11 verifying 2 12 Printer Setup dialog box 6 37 6 38 6 39 printer stands 2 2 printer feeder release button 3 10 3 15 3 16 printing additional information 5 17 background 5 15 basic colors 5 17 benefit with Ink et 1 3 black and white intrpreted as color 5 18 color 1 7 1 8 color document in black 5 17 composite black 5 18 drafts 4 9 fractional widths 5 18 from preview 5 17 graphics 6 29 gray images interpreted as color 5 18 increasing speed 4 9 information 5 17 internal data sheet 3 5 3 6 internal fonts list 3 5 3 6 labels 3 14 3 19 on letterhead 3 19 on transparencies faint or fuzzy printing 6 36 poor in Windows 4 8 problems 6 11 self test 6 8 slanted printing 6 25 speed in draft mode 4
221. ssed to secure the paper in the IN tray 3 Verify that the sheet feeder is in the normal print position for automatic feeding See Normal Print Position in chapter 3 4 Make sure that you have selected the automatic sheet feeding option in your software If the software does notallow you to specify the media source use Menu mode or the DJ PM enu configuration utility to select the Sheet Feeder printer setting If M anual Feed is currently selected the printer paper feed rollers will not remain turned on long enough for the printer to load a sheet from the sheet feeder See Changing the Printer Settings in chapter 2 Unable to feed paper manually The printer and sheet feeder may not be in the manual feed position See M anual when the sheet feeder is attached Feed Position in chapter 3 for diagrams and discussion of setting up the printer and sheet feeder in this position 1 The HP Deskj et Portable printer does not have the DJ PM enu configuration utility 2 The older model C2614A of the HP Desk et Portable printer does not have a Media Source group in its printer settings menu To select M anual Feed or Sheet Feeder use the printer driver settings in the software application on the host computer Or if M anual Feed is selected you can first turn the printer off and then Sheet Feeder is automatically selected when you turn the power on Problem Resolution 6 21 Table 6 6
222. sure plate release button to hold the media securely in place 6 Adjust the paper output guide For U S letter U S legal and A4 size paper slide the paper output guide to the leftmost position For U S executive size paper slide the paper output guide to the rightmost position dene touiput S lt C If you find that the media curls over the printer as it exits through the paper output slot try printing in the vertical print position Operation and Usage 3 13 Vertical Print Position for Changing Printer Settings Changing the Print Cartridge Printing Labels or Removing the Printer from the Desktop Sheet Feeder 1 If you want to print labels first load the labels into the 2 Rotate the printer and the IN tray together so that the IN printer s IN tray tray is flatagainst the sheet feeder base and the printer is in the vertical position This position provides a straight path for the heavy label paper stock You can also easily open the access door to see the printer settings menu or change the print cartridge Notes e For information on changing the printer settings see Configuring the Printer in chapter 2 e For information on replacing a print cartridge see Installing Replacing a Print Cartridge later in this chapter 3 14 Operation and Usage Manual Feed Position for Feeding Single Sheets with the Desktop Sheet Feeder Attached To feed single sheets wit
223. t For best results when printing a color image with a black print cartridge select Print with Blackand Best quality in the Print dialog box and Scatter blending in the Options dialog box Installation and Printer Drivers forthe Macintosh 5 17 Table 5 9 Additional Printing Information Continued Topic Information Unexpected printcartridge Sometimes the HP DW D 300 Series v6 0 printer driver interprets black and white data as swap message black color The printer driver may also identify grayscale scanned images as color Some pages seen as color applications such as Photoshop and Pixel Paint Professional use black and white pixels from a color palette to draw black and white objects Because the pixels originate from a color palette the printer driver interprets them as color data W hen attempting to printa single page document with the black print cartridge installed the printer driver provides a message that the document contains color and an option to change print cartridges or continue printing Click Continue to printthe document with the black print cartridge The color print cartridge will not produce satisfactory results With a multipage document one or more of the black pages will be printed in composite black with the color print cartridge Reprint the pages where the error occurred making sure that the black print cartridge is installed From the Print dialog box select the Print with black setting in th
224. t from black and color print cartridges 1 The HP Deskj et Portable only prints black 1 4 Product Information Views access door paper release button paper output slot printer stands paper feed slot power socket parallel interface port battery compartment printer settings menu out of paper sensor Figure 1 1 The HP Deskj et 300 Series Printer print cartrid Ze FES paper release button Figure 1 2 The HP Desk et 300 Series Printer Internal View 1 The printer stands are not available with the HP Desk et 340 2 The HP Deskjet 340 does not have the printer settings menu Use the print setup or the DJ PMenu to set the configuration for this printer Product Information 1 5 Figure 1 3 The HP Deskj et 340 Printer and Portable Sheet Feeder in Operating Mode Figure 1 4 The HP Desk et 300 Series Printer in Operating Mode Figure 1 7 The HP Deskj et 300 Series Printer and Desktop Sheet Feeder in Transport Mode Note e For physical dimensions see Physical Specifications later in this chapter For sheet feeder callouts see Operating the Printer with the Sheet Feeder in chapter 3 1 6 Product Information Similarities and Differences Table 1 3 discusses similarities and differences between the portable HP Desk et 300 Series printer family and the desktop HP Desk et 500 Series printer family Table 1 3 S
225. t in use The print cartridge was open outside the printer Opened print cartridges must be stored in the printer or in the print cartridge storage container supplied with the optional Color Kit The print cartridge was refilled Hewlett Packard does not recommend or guarantee the print quality or cartridge life of refilled print cartridges Replace the print cartridge with a new print cartridge 3 The HP Deskj et Portable only prints black the Color Kit is available for the HP Desk et 310 and 320 only Problem Resolution 6 29 Table 6 9 Possible Causes for ShortPrint Cartridge Life Black or Color Continued Possible Cause The print cartridge packaging seal was broken too soon Explanation The print cartridge has a longer life sealed in its packaging rather than in the printer Keep print cartridges sealed in their packaging until needed Then install the print cartridge in the printer promptly If you use both a black and a color print cartridge keep one print cartridge in the printer and the other in the storage container provided with the optional Color Kitt The estimate of the number of pages actually printed was inaccurate Underestimating the number of pages actually printed is hard to avoid When counting pages per cartridge be sure to count drafts that have been thrown away The print cartridge was faulty If a print cartridge proves to be faulty replace it If a pattern of faul
226. tep 1 The older model C2614A of the HP Deskj et Portable printer has Chg Pen instead of Change Cartridge written on its front panel 6 18 Problem Resolution 5 Ifthe printer has a carriage stall error condition look for 6 Ifthe printer has a service station motor stall error obstructions or binding along the printer carriage path condition look for any visible obstructions around the Slide the print cartridge cradle back and forth across the service station right end of the mechanism that may be printer mechanism If the problem cannot be resolved hindering the service station operation If the problem return the printer for repair cannot be resolved return the printer for repair 7 Turn on the printer The carriage should move along the carriage path and return to the home position Ifthe stall problemrecurs look again for anything that may be causing it If there are no visible causes return the printer for repair Ifthe printer operates without a stall monitor the printer during printing operations If the stall problem continues to occur return the printer for repair Problem Resolution 6 19 Troubleshooting Paper Feed Operations Table 6 6 Media Related Problems Problem or Indication Possible Causes and Solutions If you are using manual feed Print is skewed or slanted See Avoiding Print Skew in this chapter Printer does not pick up sh
227. ter 1 21 print cartridge 1 29 printable area 1 27 1 28 rapid rechargers 1 21 reliability 1 19 1 26 safety 1 25 temperature 1 24 speed faster paper handling 4 9 of printing 1 18 spike immunity transient 1 23 spooler 5 3 squareness of the paper 6 25 stall of carriage 6 19 of service station motor 6 19 problems 6 18 standard charge rate 3 24 3 25 documentation 1 14 stands for the printer 1 5 starting the self test 3 6 status lights 6 12 6 14 status of battery pack 3 6 printer 3 6 stock paper rigid for removing crusted ink 6 34 storage interlock 3 10 storing print cartridges 3 34 6 31 subscript internal fonts 1 16 superscript internal fonts 1 16 supplies and accessories 1 13 support equipment needed 1 3 information 6 1 resources 6 6 support arms of sheet feeder for paper 3 13 support center 6 4 support information how to get it 7 6 Index 16 support of envelopes none 1 7 1 8 support tools 1 3 swabs cotton for cleaning 1 3 Swedish option number 1 10 user documentation 1 14 Switzerland option numbers 1 10 system 5 7 5 13 Heap 5 12 requirements 5 2 5 3 system memory 5 12 system software requirements 5 2 symptoms 7 9 system configuration minimum for printer driver 4 7 T table of error codes 7 9 tape not removed from print cartridge 6 11 technical reference guides 1 15 technology of thermal Ink et 3 36 temperature specifications 1 24 tests 6 7
228. ter Drivers for the PC Increasing the Printing Speed Table 4 5 Increasing the Printing Speed Printing Speed Factor Solution Computerand 1 Use a more powerful computer For example a computer with a Pentium processor rather than an 80386 printer processor configuration 2 Use the sheet feeder rather than feeding sheets manually into the printer Paper handling is quicker with the sheet feeder 3 When possible use econofast mode on the printer while using either the power adapter or the rapid recharger The printer prints faster in draft mode when using AC power 4 Read the documentation included with the software application for tips on enhancing the output performance Windows 3 0 1 In Printer Setup select the correct printer model and 3 1 configuration 2 Install more memory RAM in the computer 2MB minimum 640K 384K extended for black printing 4MB minimum for color or grayscale printing 3 Close all other applications running in Windows screen savers and memory resident programs 4 Delete unnecessary large Windows screen fonts 5 When printing a draft of a color document to an HP Deskj et 310 320 or 340 printer print the document in grayscale with the black print cartridge rather than in color 6 When printing drafts select Draft or Normal Print Quality rather than Best Print Quality Note Draft mode of TrueType fonts may not be supported in all applications In this case use N
229. the Desk et 340 320 and 310 printers can use the color print cartridge 51625A The Desk et Portable uses the 51633A black print cartridge Different AC Power Devices Included The Desk et 340 320 and 310 printers are shipped with a small light automatic switc hing worldwide power adapter and a country specific power cord The Deskj et Portable may be shipped with a country specific power module with a permanently attached power cord This power module is not recommended for use with other Deskj et Series printers Media Support The Deskj et 340 320 and 310 printers permit users to load transparencies from the sheet feeder Users can also hand feed the transparencies The Desk et Portable requires that users hand feed transparencies one ata time Output Resolution The Desk et 340 and 320 have 600 by 300 addressable rasterpoints per inch black output resolution It also makes use of HP s REt Resolution Enhancement technology REt provides curve smoothing to enhance print quality The Deskj et 310 and the Desk et Portable only support 300 by 300 dpi Mac Adapter Cable The Deskjet 340 printer permits users to connectita Macintosh computer using a special Mac adapter cable 1 All these printers can print demonstrations using a PCM CIA card that fits into the printer s card slot The Desk et 310 and 320 should be able to print from the U S Demo card designed for the card slot of the Desk et Portable but not from the
230. the access door Connect the power adapter or the door on the printer by positioning it at a 45 degree angle rapid recharger to the printer and gently pressing it onto the access door pins until it snaps into position Operation and Usage 3 35 Thermal Inkjet Il Technology The HP Desk et 300 Series printers use Thermal Ink et II TIJ 11 technology This technology is based on a disposable print cartridge which propels ink out of 50 nozzles 48 nozzles for the color print cartridge The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle The first step in the process is to fill a small reservoir known as the firing chamber with ink The next step is to heat the ink with a thin film resistor layered above the firing chamber As the ink heats up it expands to form a bubble The bubble continues to expand and finally bursts At the climactic instant when the bubble bursts the ink is forced through the nozzle located below the firing chamber and out onto the paper This process is repeated up to 5 000 times per second and creates residual heat in the resistor A layer of silicon is placed above the resistor to cool it by transferring the residual heat away Cooling Layer of Silicon Heated Thin Film Resistor Firing Chamber Nozzle x Propelled Ink Droplet Figure 3 6 Thermal Inkjet II Technology 1 The HP Deskj et Portable prints black only
231. the data slower than the printer prints it the printer stops and waits for the computer to send more data resulting in a color banding effect as shown above This phenomenon is called waitbanding If waitbanding occurs try to speed up the computer by the methods listed below also see Increasing the Printing Speed in chapter 4 Table 6 14 Avoiding Waitbanding Solution Implementation Speed up the host computer for printing General Solutions e Install more memory RAM into the computer e If possible make the document less complex e Use amore powerful computer e Print the document to a file Then print the file e Read the software application s documentation for tips on improving the printing performance Optimize the Windows settings Windows Specific Solutions Close any other open applications running in Windows e In Printer Setup select Draft or Normal M ode rather than Presentation Mode 1 The HP Deskj et Portable prints black only it cannot use the color print cartridge 6 42 Problem Resolution Service and Support Information Chapter Contents Section Title Warranty Information U S Service Support Contracts HP Express Exchange Service HP Support Pack Ea oo oe HP Customer Return Repair Service Non U S Service Support Contracts HP Support Pack E Returning a Printer for Service Inthe U S In the UK France Germany Switzerland Austria Belgium N
232. the discharging of the battery To charge a battery pack when the red Discharge light is on press and hold the Discharge button until the red light turns off Green Charge lights Battery Pack Charging Status If one of the green Charge lights is blinking the battery pack on that side of the rapid recharger is being charged If one of the green Charge lights is on the battery pack on that side of the rapid recharger is fully charged If one of the green Charge lights is off either the rapid recharger does not detect a battery pack on that side or ifthe corresponding red light is on the battery pack is being discharged Red Discharge lights Battery Pack Discharging Status If one of the red Discharge lights is on the battery pack on that side of the rapid recharger is being discharged If one of the red Discharge lights is blinking the rapid recharger is currently reviving the battery pack on the other side of the recharger by discharging it When that battery pack is fully discharged the recharger will then begin charging the pack on that side and discharging the pack on this side at the same time If one of the red Discharge lights is off the revive function is not selected for the battery pack on that side of the recharger Note There is no power light on the rapid recharger to indicate that the recharger is plugged into an AC power source Operation and Usage 3 7 Operating the Printe
233. toll free 208 323 2551 Non U S Service Support Contracts HP SupportPack HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service This service enhancement provides customers with a cost effective and timely way to achieve quality support HP SupportPack is sold exclusively through resellers ordered like any other HP product and is not available directly from Hewlett Packard Additional information on HP SupportPack and the prices for the service upgrade is available through HPNN For other service and support contracts contact the HP Sales and Support Office for that country Service and Support Information 7 3 Returning a Printer for Service In the U S If a printer requires service the customer can contact a service authorized reseller The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center Sales authorized resellers should call 800 544 9976 to arrange for repair Service authorized resellers should call 503 750 2035 Customers can contact Hewlett Packard directly by calling HP Customer Support Center at 208 323 2551 They will verify that the printer is in need of repair and transfer the customer to the HP Corvallis Repair Center If packaging materials are needed call the HP Resellers Response Line at 800 544 9976 Printer Return Instructions for the U S If the printer
234. top Sheet Feeder 0 1 inch if using the Portable Sheet Feeder IN tray remove some of it Printer loads multiple sheets from 1 Media of different types or weights may be loaded together in the sheet feeder IN the sheet feeder tray If So remove all the media and replace with a single type 2 Make sure that there is no more than 0 2 inch 5 mm of media in the IN tray If you are printing transparencies make sure than you have loaded no more than 20 sheets into the sheet feeder IN tray 3 Do not load paper on top of paper already in the IN tray Load the paper into an empty IN tray as a single stack 4 If media are stuck together remove the stack separate the sheets and reload into the IN tray Transparencies do notload into the Under very humid conditions transparencies can stick together If this is the case printer from the sheet feeder feed them by hand one ata time Transparencies jam in the printer The edges of the transparencies may be curled Use only transparencies with edges that are not curled Printer does not pick up paper 1 Verify that the paper meets the specifications listed in chapter 1 from the sheet feeder 2 The paper may not be properly loaded in the sheet feeder Reload the paper making sure that e The paper is pushed against the right side of the IN tray e The paper width adjustment bar is pushed against the left edge of the paper e The gray pressure plate release button has been pre
235. trait mode only e Small size occupies only about 150K of disk space Monochrome black text and graphics 2 The HP Desk et Family Driver included in Windows 3 0 is not compatible with Windows 3 1 3 For Windows 3 1 use the HP Deskj et 300 Series printer driver provided with the printer or available from Hewlett Packard when printing to an HP Deskj et 300 Series printer 4 2 Printer Drivers for the PC Hew lett Packard s Printer Drivers for Windows The Hewlett Packard printer drivers are printer drivers available from Hewlett Packard or bundled with HP Desk et 300 Series printers Table 4 2 Compatibility Summary of Hew lett Packard s Printer Drivers for Windows HP Deskj et 300 Series Printer Windows Compatibility Compatibility Y Q A A A OS a Hewlett Packard s y y y y F F Printer Drivers i i i i for Windows S S Status HP Deskj et 300 Series v6 0 Printer Available Driver for Windows 3 1 only HP Deskj et 300 Series v5 0 Printer Available Driver for Windows 3 1 only HP Desk et 300 Series v4 1 Printer Available Driver for Windows 3 1 only HP Deskj et 300 Series v4 0 Printer Available Driver for Windows 3 1 only HP Deskj et 310 v1 0 Printer Driver for Available Windows 3 0 and 3 1 HP Desk et Portable v2 0 Printer Driver Available for Windows 3 1 only in Europe Only HP Desk etPortable v1 0Printer Driver Available In for Windows 3 1 only
236. ts E p 027 042 112 089 1B 2A 70 59 Horizontal motion index no of 1 E amp k H 027 038 107 072 1B 26 6B 48 120th inch moves Vertical motion index no of EG HC 027 038 108 067 18 26 6C 43 1 48th inch moves t These printer commands are listed in the order in which they must be sent tIndicates the numeric value field A 2 HP PCL Printer Commands and Control Codes Table A 1 HP PCL Printer Command Summary Continued Command Topic Printer Feature Printer Command Decimal Equivalent Hex Equivalent Font Selection Commands Character Sett PC 8 E 10U 027 040 049 048 085 1B 28 31 3055 HP Roman8 E 8U 027 040 056 085 18 28 38 55 PC 8 Danish N orwegian E 11U 027 040 049 049 085 18 28 31 31 55 PC 850 E 12U 027 040 049 050 085 1B 28 31 32 55 ECM A 94 Latin 1 E ON 027 040 048 078 18 28 30 4E German 150 21 E 16 027 040 049 071 18 28 3147 French 150 69 E 1F 027 040 049 070 18 28 31 46 Italian ISO 15 E 0l 027 040 048 073 1B 28 30 49 Spanish 150 17 E 25 027 040 050 083 18 28 32 53 Swedish Names 150 11 E 0S 027 040 048 083 18 28 30 53 Swedish ISO 10 E 35 027 040 051 083 18 28 33 53 Norwegian1 ISO 60 E 0D 027 040 048 068 18 28 30 44 Norwegian2 ISO 61 E 1D 027 040 049 068 1B 28 31 44 Portuguese ISO 16 E 45 027 040 052 083 18 28 34 53 United Kingdom 150 4 E 1E 02
237. ttery pack is faulty e Ifthe printer fails to discharge the new battery pack the printer itself is faulty Return the printer for repair e Press the Power button to turn off the printer If the printer stays on unplug the power adapter and remove the battery pack e Plugin the power adapter again and turn on the printer e Ifthe printer does not function normally after these steps return it for repair e Unplug the power adapter and remove the battery pack e Plug in the power adapter again Ifthe printer operates normally from the power adapter try re installing the battery pack Ifthe same error occurs after re installing the battery pack replace the battery pack and retest 1 The older model C2614A of the HP Deskj et Portable printer has Chg Pen instead of Change Cartridge written on its front panel Problem Resolution 6 17 Solving Printer Stall Conditions The Draft light blinks alternately with the other printer lights when an HP Desk et 300 Series printer detects a carriage stall A carriage stall error condition occurs if the printer detects a problem with the movement of the print cartridge cradle along the printer carriage In order to exit from a carriage stall you have to turn the printer off The Change Cartridge li ght blinks alternately with the other printer lights when an HP Deskj et 300 Series printer detects a servi ce station motor stall The service station is the part of the mechanis
238. tting O oO O A ie S 7 Repeatsteps 4 5 and 6 until all printer settings have been specified as desired 8 Having finished selecting the printer settings press the Exit button Setup button to leave M enu mode The printer buttons are redefined to their normal printing functions and the printer returns to its normal printing mode lade 0 TEXT_ PERF CR SCALE SKIP MEDIA BATTERY dE SOURCE CONTROL Enlaza DEF E T2 F arrow pointer Figure 2 4 Printer Settings Menu 1 The older model C2614A of the HP Deskj et Portable printer has a slightly different Printer Settings M enu from the one shown above The older menu does not have the M edia Source group See the printer s User s Guide for the exact menu layout Installation and Configuration 2 11 Table 2 5 Additional Printer Settings Information Topic Information Verifying printer settings The printer settings can be verified by three methods The printer self test identifies the printer settings In addition if a battery pack is installed in the printer the printout will include a battery level gauge Using Menu mode will identify the printer settings Pressing the Group Online button in Menu mode causes the pointer on the print cartridge cradle to point to the presently selected setting within the group Running the DJ PM enu configuration utility from the computer will show the
239. ty print cartridges develops itis possible that a problem in the printer itself may be causing the print cartridges to fail In this case return the printer with the failed print cartridges for evaluation and repair There may be a printer hardware problem The service station may be faulty or the printer may be damaging the print cartridges Return the printer with the failed print cartridges for repair The print cartridge cleaning routine was used excessively The cleaning routine clears the ink nozzles and if used in the appropriate circumstances can have the effect of restoring a print cartridge However using this routine too frequently consumes significant quantities of ink Avoid overusing the cleaning routine 1 The HP Deskj et Portable prints black only the Color Kit is available for the HP Desk et 310 320 and 340 only 6 30 Problem Resolution Identifying the Print Cartridge Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date There are two methods for determining whether a print cartridge is past its expiration date 1 Ifthe print cartridge is in the original packaging read the 2 Determine the earliest and latest possible expiration dates Use Before date printed on the box The date can also be from the code printed on the print cartridge read from the plastic used to wrap the cartridge If the print A Determine the manufa
240. uded with the printer The HP Desk et 340 also supports HP TrueType and Type 1 Postscript scalable fonts Grayscale output in Windows using the HP printer driver Create any size text needed in Windows 3 1 For more information on printing capabilities with Windows 3 0 and 3 1 see table 4 2 Selecting Printer Drivers for an HP Deskj et 300 Series Printer 256 levels of grayscale with enhanced dithering using the current HP Desk et 300 Series printer driver Expansion slot for PCM CIA Type 1 0 card Can be used for HP and third party solutions for fonts not built into the printer and emulations HP Greek Cyrillic Turkish and East Central Europe fonts are currently available Transparency support black and color Create effective high quality presentations in black or color Presentation quality color output capability using HP Premium Paper Print vibrant color documents HP Premium Glossy Paper support black and color Create high quality pages in black or color Customer replaceable black print cartridge with water resistant ink Compatible with the tri chamber color print cartridge part number 51625A cyan magenta and yellow inks Easy to replace Smudge resistant permanent ink Same convenient clean and easy to use solution as black only for color printing Print cartridge storage container available with the Color Kit Maintain a long life of letter quality outpu
241. uent Q continuous Q Included Information Check any of the following boxes for additional troubleshooting information Q Sample printout included U Printer self test included Q Unable to print the printer self test 1 08 95 7 12 Service and Support Information HP PCL Printer Commands and Control Codes HP PCL Printer Command Summary Table A 1 HP PCL Printer Command Summary Command Topic Printer Feature Printer Command Decimal Equivalent Hex Equivalent Printer Control Commands Resetand Self Test Reset EZE 027 069 1B 45 Control Self test E z 027 122 1B 7A Paper Input Control Eject page E 0H 027 038 108 048 072 1B 26 6C 30 48 Media Source Feed from tray E amp H 027 038 108 049 072 18 26 6C 3148 M anual feed E 6 2H 027 038 108 050 072 1B 26 6C 32 48 Print Mode Unidirectional left to right E GKOW 027 038 107 048 087 18 26 6B 30 57 Bidirectional E Ek1W 027 038 107 049 087 1B 26 6B 3157 Unidirectional right to left E amp k2W 027 038 107 050 087 1B 26 6B 3257 Dry Time Dry time in seconds E amp b T 027 038 098 084 1B 26 62 54 Underline Single fixed E amp d1D 027 038 100 049 068 1B 26 64 31 44 Double fixed E amp d2D 027 038 100 050 068 1B 26 64 32 44 Single float E amp d3D 027 038 100 051 068 1B 26 64 33 44 Double float E amp d4D 027 038 100 052 068 1B 26 64 34 44 Turn off E amp d 027 038 100 064 1B 26 64 40 Line Termination CR CR
242. usly fully charged when the printer finished charging it As long as the battery in the printer pack was not removed and reinstalled in the printer the printer continuously monitors and determines the battery s charge level The printer reports the battery s charge level accurately on the battery level gauge It charges the battery at the quick charge rate until it is fully charged When the battery pack is fully charged the printer makes sure the battery remains fully charged by charging it at the maintenance rate as needed 1 The older model C2614A of the HP Deskj et Portable printer only charges a battery when the printer is on The battery is not charged when the printer is off 3 24 Operation and Usage Table 3 7 Battery Pack Charge Rates Continued Battery Pack Situation A partially charged battery pack has been newly installed in the printer Charge Rate Standard charge Explanation If a partially charged battery pack is installed in the printer the printer cannot determine the present charge level of the battery pack The printer reports this battery pack s charge level as 1 4 charged on the battery level gauge and charges it at the standard charge rate W hen the battery pack has been fully charged the printer makes sure the battery pack remains fully charged by charging it at the maintenance rate as needed Battery pack is new Charge rate depends on the residual charge level i
243. ustomer reply card 2 2 customer return repair service 7 3 customer support center 7 4 Cyrillic fonts 1 4 D Danish user documentation 1 14 see also Denmark 1 9 data sheet Material Safety 3 33 date of print cartridge expiration 3 34 of print cartridge manufacture 6 31 default settings 2 12 graphics resolution 2 12 overriding 2 12 Demo card Europe 1 8 US 1 8 Denmark option numbers 1 9 density of print not consistent 6 36 depth physical specifications 1 20 Deskj et 300 Series internal fonts 1 16 model numbers 1 2 printer drivers 4 2 printer options 1 9 repair information sheet 6 10 user documentation 1 14 Index 4 Deskj et 300 Series continued v4 0 printer driver for Windows 4 3 4 12 v4 1 printer driver for Windows 4 3 4 12 v5 0 printer driver for Windows 4 3 4 11 v6 0 printer driver for Windows 4 3 4 11 Deskj et 310 1 2 v1 0 printer driver for Windows 4 3 Desk et 320 1 2 Desk et Portable 1 2 1 8 1 23 country specific power module 1 9 DJ PMenu changes some settings 2 15 hand feed transparencies 1 8 model C2614A draft printing speed 1 18 old and new models 1 2 only prints black 1 3 paper sizes 1 28 power module size and weight 1 21 safety and EMI certification 1 25 v1 0 printer driver for Windows 4 3 desktop Desk et family printers 1 7 devices control panel CDEVs 5 15 diagnosing paper jams 6 23 diagnostics overall 6 3 dial caliper 1 3 6 2 dialog box get i
244. when draft mode is currently selected To select draft or letter quality print mode the Busy light must be off Starting the Turn off the printer Then while pressing the Draft button press and release the print cartridge Power button The Busy light should turn on briefly See Using the Print cleaning routine Cartridge Cleaning Routine in chapter 6 1 The HP Deskj et Portable printer does not have the DJ PM enu configuration utility included with the printer to get this software see Obtaining Printer Drivers in chapter 7 Service and Support Information For more information on DJ PM enu see Additional Configuration Options with the DJ PMenu Program in chapter 2 Installation and Configuration 2 The older model C2614A of the HP Desk et Portable printer does not print a list of internal fonts 3 4 Operation and Usage Table 3 2 Description of Printer Buttons and Lights for the HP Desk et 300 Series except the HP Desk et 340 Continued Button or Light Operation Description LF FF button Linefeed and e Press the LF FF button to advance the paper approximately one line 1 6 inch formfeed operations or 0 4 cm e Press the LF FF button several times to advance the paper several lines e Press and hold the LF FF button to load or eject paper Ifthe printer has paper in the mechanism pressing and holding the LF FF button will eject paper Ifusing the sheet feeder and the printer does not have paper in
245. worldwide safety and regulatory requirements are used in HP inks Cleaning the Print Cartridge HP Desk et 300 Series printers automatically carry out spits and wipes to help maintain the print cartridge These printers also have a print cartridge cleaning routine to restore print cartridges to optimum functioning See Using the Print Cartridge Cleaning Routine in chapter 6 Material Safety Data Sheet A Material Safety Data Sheet MSDS is available for the print cartridges The MSDS includes product identification information characteristics of the ink and precautions for handling and use To request an MSDS write to the following address Hewlett Packard Customer Information Center Department MSDS P O Box 58059 Santa Clara CA 95052 8059 Mailstop 51LSD Alternatively if you are in the U S or Canada you can telephone 800 752 0900 and ask for Department MSDS 6 00 AM to 5 00 PM Pacific Time Operation and Usage 3 33 Print Cartridge Tips Do not use print cartridges after the expiration date See Identifying the Print Cartridge Expiration Date in chapter 6 Keep the print cartridges sealed in the packaging container until ready for use The print cartridges have a longer life sealed in this container than in the printer Keep opened print cartridges in the printer or in the print cartridge storage container Turn off the printer by pressing the Power button rather than unplugging the power adapter or rap
246. ws only one default or active printer driver per port at a time Selecting a printer as the default or active device automatically switches any other printer drivers assigned to the port to an inactive state Note that the difference between the HP printer driver name and the Microsoft printer driver name is that the Microsoft printer driver does not have Printer in the driver name The next two sections describe Microsoft s printer drivers included with Windows software and Hewlett Packard s printer drivers included with Desk et 300 Series printers 1 If you are using a mac adapter for the HP Deskj et 340 refer to chapter 5 Microsoft s Printer Drivers for Window s The Microsoft printer drivers are printer drivers available from Microsoft or included in versions of Microsoft Windows Table 4 1 Microsoft s Printer Drivers for Windows Microsoft s Printer Drivers Windows Version Included with Windows Limited Microsoft Printer Driver Features Windows 3 0 HP Desk et Family Driver e Limited grayscale imaging scanned images in particular will not print as well e Supports printer internal fonts in portrait mode only e No high quality landscape fonts e Small size occupies only about 150K of disk space e Monochrome black text and graphics e No scalable fonts Windows 3 1 HP Deskj et Portable e Limited grayscale imaging scanned images in particular will not print as well e Supports printer internal fonts in por
247. y light blinking 6 20 6 23 open circuits 6 35 6 40 operating from a battery pack 3 30 the sheet feeder 3 10 operation and usage of printer 3 1 optimization factors 5 15 macintosh 5 15 memory 5 12 optimizing the printer 5 1 option numbers of printers 1 9 options dialog box 5 11 optional battery pack part numbers 1 12 optional rapid recharger 1 3 3 28 buttons and lights 3 7 cautions 3 28 part numbers 1 11 optional sheet feeder 1 3 bundled with printer 1 3 loading paper and media 3 17 operation 3 10 part number 1 13 physical specifications 1 20 options 1 9 documentation 1 9 power cord 1 9 outline of software installation 5 8 out of ink 3 23 out of paper 3 4 out of paper sensor 1 5 output appears greenish 6 37 lines are jagged 6 37 poor in Windows 4 8 resolution 1 3 overall troubleshooting 6 3 overriding default settings 2 12 printer settings 2 13 P packaging specifications 1 23 page setup dialog box 5 11 pages per month 1 19 paper capacity 1 26 does not eject from printer 6 20 ejecting 3 5 Index 10 paper continued glossy 1 4 handling specifications 1 26 linefeed and formfeed 3 5 loading 3 17 3 19 loading problems 6 20 measuring skew 6 26 measuring squareness 6 25 not picked up from the sheet feeder 6 21 printing on plain paper 1 3 problems 3 19 size of 1 26 skewed 6 21 weight 1 26 paper feed specifications 1 18 paper feed rollers 3 15 paper fee

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