SERVICE MANUAL - Webstaurant Store
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1. VOLLRATH Se SERVICE MANUAL ServeWell A POWER SWITCH BLK 3 l N bo o e WHT i i AC 4 TEMP 0 5 b b INPUT LJ GRN g CONTROL u gt p gt er eure our I ww I HIGH 5 5 5 So LIMIT m in Sur Erri Erri 4 2 SWITCH p rea ad I j i gt o r gt r gt 1 p 1 HEATER i i j i ar i 2 gt ri gt gt gt ALL MODELS EXCEPT 38104 38105 oe i S i S S i Si L J a EEP TA j I I L e J WELL 1 WELL 2 WELL 3 WELL 4 WELL 5 RELAY fai 1 120 VAC POWER SWITCH pae WER SW p ie LINE P 8LK s sooo as Sc eT cae i NEUTRAL WHT l TEMP e S GRN l A UEN fue ure ou ou Rire GROUND f CONTROL l i HIGH Fe fo re 4 ad 4 Si LIMIT fin Bin Bn Bin en fote SWITCH 7 aa E i m Oo 7 Q Q O71 c MODELS 38104 38105 HEATER ee ELEMENT Si i Ged r l es J Lhe i VOLLRATH NO 3 WELL 1 WELL 2 WELL 3 WELL 4 WELL 5 Oe RE PE Ree reer manseener ersten nene nanos E ee sear vw SERVEWELL OPERATION All units come standard with a properly rated cord and plug Power is controlled first by a double pole lighted switch The switch when closed allows power to the thermostats The thermostats are a capillary bulb thermostat that will react to temperature changes as transmitted to the bulb through the element casting2. SERVICE MANUAL Serve Well Food Service Equipment by Vollrath Hot Food Tables Cold Food Tables Utility Tables Model Description Volts Watts 38002 38003 38004 38005 38102 2 Well Hot Food Table 3 Well Hot Food Table 4 Well Hot Food Table 5 Well Hot Food Table 2 Well Hot Food Table 120V 120V 120V 120V 120V 960 Watts 1440 Watts 1920 Watts 2400 Watts 1400 Watts 38103 3 Well Hot Food Table 120V 2100 Watts 38104 4 Well Hot Food Table 120V 2800 Watts 38105 5 Well Hot Food Table 120V 3500 Watts 38106 2 Well Hot Food Table 208V 1400 Watts 38107 3 Well Hot Food Table 208V 2100 Watts 38108 4 Well Hot Food Table 208V 2800 Watts 38109 5 Well Hot Food Table 208V 3500 Watts 38116 38117 38118 38119 3 Well Hot Food Table 240V 2400 Watts TABLE OF CONTENTS Operating and Safety Instructions 00 2 Troubleshooting ce eeeeeeeeeeeeeeeeeettteeeeettaeeeeeeee 5 Exploded ViOW eeeecceeeseeceeeeeeeeeeeseeeeeeeeeeneeees 6 Wiring Diagram eaa aE 7 Warranty AE E EEE E A TE 8 2 Well Hot Food Table 240V 1600 Watts 4 Well Hot Food Table 240V 3200 Watts 5 Well Hot Food Table 240V 4000 Watts NOTE WARNING FIRE HAZARD Do not operate this equipment without posts shelf and legs or casters properly installed The heating compartment must be separated from th
3. When the thermostats close power is then sent to the high limit switch The high limit switch is normally closed It will open if the temperature exceed 175 C 9 for safety Power passing through the high limit switch will then energize the element The neutral wire or secondary load wire in 208V or 240V systems from the switch is connected directly to the element VOLLRATH a ell Page 7 Item No 21609 1 en Rev 02 12 INVdYSVIGC ONIYIM WARRANTY INFORMATION Warranty Policy for The Vollrath Co L L C The Vollrath Company L L C warranties all products it manufactures and distributes against defects in materials and workmanship for a period of one year except as listed below E Refrigeration compressors 5 year warranty E Intrigue amp Classic Select cookware Limited lifetime warranty Replacement parts 90 ninety days on the part only f Fry pans and coated cookware 90 ninety days All warranties cover normal use and service only and are void if the product has been damaged by accident neglect improper use or other causes not arising out of defects in material or workmanship The Vollrath Company shall not be liable for loss of use of the product or other incidental or consequential costs expenses or damage incurred by the purchaser Warranty work must have prior approval from The Vollrath Company L L C ServeWell Warranty All ServeWell models are to be repaired or replaced in the field at t
4. e supporting surface of the unit Item No 21609 1 en Rev 11 09 OPERATING AND SAFETY INSTRUCTIONS SERVICE MANUAL ASSEMBLY INSTRUCTIONS Note Place cardboard or drop cloth on floor to protect work surface of unit during assembly HOT FOOD TABLES 1 Remove all components from shipping container 2 Place base assembly on floor with well openings down and bottom pan facing up F p 3 Assemble drain shut off faucets to tailpiece below each well These should be hand tightened until snug Do not use Teflon tape or any tools when assembling Use of tools will cause cracking of the drain assembly resulting in water leaks Step 3 4 Attach four legs to base using 16 screws 4 screws per leg The nuts for these screws are permanently attached inside the base Step 4 Item No 21609 1 en Rev 02 12 Page 2 ServeWell 5 Attach the bottom shelf using 8 screws Remember to face top of shelf toward bottom of base 6 Assemble each of the four stationary peg legs to the four triangular peg leg mounting plates using locknuts Nuts are permanently attached inside the plates Step 6 7 Lift unit and place on legs 8 Place cutting board on top of work surface COLD FOOD TABLES Follow steps 1 2 4 5 6 and 7 UTILITY TABLES Follow steps 1 2 4 5 6 and 7 ASSEMBLY PARTS LIST Each Vollrath ServeWell unit is packed with the following assembly par
5. esigned or intended to cook raw food or reheat prepared food OPERATION 1 Place the food warmer unit on a flat stable surface 2 Fill each well with the following amount of water Model Amount of Water All models 4 Quarts The water level mark inside the wells is at approximately 4 Quarts Do not overfill wells Do not operate wells without water aa Page 3 SERVICE MANUAL ly ELECTRICAL SHOCK HAZARD _ Keep water level at or below the required level If level is too high water may overflow when the food container is inserted The overflow could enter the electrical compartment and cause a short circuit or electric shock Plug power cord into electrical outlet with nameplate rated voltage Preheat the water in wells by covering wells with empty food containers or covers and then setting the heat control to the maximum heat setting Preheat times Model Preheat Time All models 60 minutes Place containers of hot food into the preheated food warmer wells To prevent spills do not overfill the food containers Set heat control to maintain safe food holding temperature Monitor food temperatures closely for food safety See food safety note FOOD SAFETY PRECAUTIONARY NOTE Monitor food temperatures closely for food safety The United States Public Health Service recommends that hot food be held at a minimum of 140 F 60 C to help prevent bacteria gr
6. hazardous food be held at 41 F 5 C or below to help prevent bacteria growth If safe temperature levels are exceeded replace the food product with properly chilled food 3 The recommended maximum depth food pan or container is four inches This will allow ice to be placed below the pan to aid temperature maintenance 4 Add ice as needed Drain excess water CLEANING 1 Remove all food product containers from well Remove any food product that has been spilled on the ice Discard spilled food product 2 Place a bucket under the drain and allow the water to flow into the container Warm water may be poured over the ice to shorten melting time 3 Wipe interior of well and all surface areas to remove remaining water and food spills 4 If soap or chemical cleaners are used to clean the metal surfaces be sure they are completely rinsed away with a clean damp cloth or sponge Chemical residue may corrode the surface of the cold food table VOLLRATH w ServeWell SERVICE MANUAL UTILITY TABLES FUNCTION AND PURPOSE This utility table is intended to hold non perishable food products or supplies It is NOT to be used for the holding or serving of food items that require temperature maintenance for safe consumption CLEANING 1 Wipe all surfaces with a clean damp cloth 2 If soap or chemical cleaners are used to clean the metal surfaces be sure they are completely rinsed away with a clean damp cloth
7. he discretion of The Vollrath Company L L C in accordance with the warranty policy listed above Should you have a problem with your unit and it is under warranty please contact an authorized service center nearest to you or call The Vollrath Service number for the location of a service center near you Please have the model number series number and date of purchase information available when calling The Vollrath Company L L C Service Number 1 800 628 0832 The Vollrath Company L L C Vollrath of Canada Ltd VOLLRATH 1236 North 18 Street 6320 Danville Road Unit 1 Sheboygan WI 53082 0611 Mississauga Ontario L5T 2L7 U S A Canada Setting m Main Tel 800 624 2051 Tel 905 565 1167 tre Standard Service Tel 800 628 0832 FAX 905 565 1168 FAX 800 752 5620 Item No 21609 Rev 11 09
8. iption 1 See Shelf Chart Shelf bottom 18 23424 2 _ Valve and nipple assembly 2 28702 1 Upright leg 19 17496 3 _ Screw 6 32 x 250 Lg 3 28707 2 Bracket caster 20 17365 3 __ O Ring adapter drain 4 23433 1 Leg adjustable 21 17236 3 Nut acorn 10 24 5 29838 1 Caster 4 swivel optional 22 44459 2 Bracket high limit switch 6 17533 1 Well plastic Mfg After 7 1 00 23 17504 3 Element Switch 347 F 16 F 175 C 6 17532 1 Well plastic Mfg Before 7 1 00 24 17020 3 Screw 6 32 x 500 Lg 7 17868 1 O ring element 25 25181 3 Washer lock 6 internal tooth 8 See Element Chart Element 26 17019 3 6 32 keps nut 9 17124 1 Thermostat 27 26530 3 Screw 1 4 20 x 500 10 23423 1 Knob thermostat 28 17117 1__ Screw 10 32 x 25 Lg 11 23540 1 Switch toggle DPST 30A 29 28799 2 _ Spacer with optional caster 12 17362 1 Drain Adapter 30 17668 1 _ Relay switch Model 38104 amp 38105 Only 13 See Cutting Board Chart Cutting Board not shown 44407 2 Switch and Bracket Assy ref 22 and 23 14 21607 3 Label switch not shown 17076 3 Screw Thermostat 17651 3 Screw 14 x 750 thread cutting notshown 26543 3 Strain Relief 16 17014 3 Screw 10 32 x 500 Lg not shown 2327901 1 Low Water Light Blue 208 240 Volt 17 17741 3 Clamp loop not shown 17559 1 _ Low Water Light Red 120 Volt not shown 25438 1 Low Water Switch 250 F 9 F 125 C Item No 21609 1 en Rev 02 12 Page 6
9. oltage supplied is low Too much water 480 Watt units should only have 2 Quarts of water and must be preheated with a cover for 1 hour Check to see the unit has the proper voltage A unit requiring 120V supply Page 5 Item No 21609 1 en Rev 02 12 ONILOOHSA TENOUL SNOILONYLSNI ALSAVS ANV ONILVdAdO EXPLODED VIEW SERVICE MANUAL ServeWell This unit shown is a three well unit The two four and five well units use the Element Part Numbers same parts except For Model Voltage Use Part where noted 38002 38003 120 Volt 44200 1 38004 38005 38102 38103 120 Volt 44204 1 38104 38105 38106 38107 208 Volt 44227 1 38108 38109 Only 38116 38117 208 240 Volt 44277 1 38118 38119 Poly Cutting Board Part Numbers For Model Use Part 38002 38102 2 Well Units 23428 1 38106 38116 38003 38103 3 Well Units 23429 1 38107 38117 38004 38104 4 Well Units 23431 1 38108 38118 38005 38105 5 Well Units 23432 1 38109 38119 Bottom Shelf Part Number For Model Use Part 38002 38102 2 Well Units 28747 2 38106 38116 38003 38103 3 Well Units 28704 2 38107 38117 38004 38104 4 Well Units 28729 2 38108 38118 38005 38105 5 Well Units 28715 2 38109 38119 ag Item No Part No Description Item No Part No Descr
10. or sponge Chemical residue may corrode the surface of the utility table TROUBLESHOOTING GUIDE Symptom Probable Cause One well does not get as hot as all the others Thermostats could be out of calibration To test when the unit is cold turn the thermostat from the off position slowly to full on You should hear a click at about the second or third position If the click is heard much later the thermostats are out of calibration and must be replaced Knocking the thermostats can cause them to be thrown out of calibration Elements burn out after a short time Check voltage 208V units are not designed to operate on 240V Check the power supply Operators often plug 120V 5 30 and 5 50 plugs into 208V or 240V receptacles Elements must always be covered with water If the unit is used without water the elements will burn out prematurely Drains leak Check for obstructions preventing the valve to close properly Plastic drain adapter is cracked where brass reducer or valve is screwed into drain adapter The drain parts should be hand tightened only Teflon tape should not be used when installing drain valves Over tightening the drain parts will crack the plastic Unit heats when thermostat dial is in off position Thermostat is wired wrong Wires should be on terminals 1 and 2 Thermostat is damaged and must be replaced Unit does not get hot enough will not perform properly if the v
11. owth Maintain water level at approximately 3 8 from bottom of well Periodically approx 2 hours remove container of food and check the waiter level Add hot water if needed BURN HAZARD lt Hot water and steam in the well can burn skin Use protective gloves mitts or potholders when removing food containers or covers Hot food can also cause burns Handle hot food carefully Item No 21609 1 en Rev 02 12 SNOILONYULSNI ALAAVS ANV ONILVEAdO OPERATING AND SAFETY INSTRUCTIONS SERVICE MANUAL CLEANING To maintain appearance and increase the service life the food warmer should be cleaned at least daily 1 Before cleaning or moving unplug the unit and let it cool completely 2 Carefully drain water from wells 3 Wipe the entire interior of each water pan and well with clean damp cloth 4 To avoid damaging the finish do not use abrasive materials scratching cleaners or scouring pads to clean water deposits from the wells 5 If soap or chemical cleaners are used be sure they are completely rinsed away with clear water immediately after cleansing Chemical residue could corrode the surface of the unit A WARNING W ELECTRICAL SHOCK HAZARD Do not spray water or cleaning product Liquid could enter the electrical compartment and cause a short circuit or electric shock REPAIR There are no user serviceable parts within this appliance To avoid serious injury or damage never attemp
12. t to repair the food warmer or replace a damaged power cord yourself Contact a competent professional repair service A WARNING W ELECTRICAL SHOCK HAZARD Do not use this equipment if any well has been removed Contact with any metal part could cause an electrical shock resulting in severe injury or death Item No 21609 1 en Rev 02 12 Page 4 ServeWell NON REFRIGERATED COLD FOOD TABLES FUNCTION AND PURPOSE This non refrigerated cold food table is intended to be used with ice and hold containers of cold food It is not designed to lower the temperature of raw or prepared food product Note The ability to maintain holding temperatures of 40 F or below is influenced by factors that include ambient air temperature amount of ice and length of time the food product is held OPERATION 1 Partially fill the well with crushed shaved or cube ice Position food containers in the well and complete filling the well with ice Food product should not extend above the level of the ice If it does the top layer of the food product will warm rapidly and exceed maximum holding temperature A WARNING HEALTH HAZARD Ice used to hold product is designated as used in a food contact zone It is subject to food spills and contamination and MUST NOT be used for human consumption 2 Monitor the food temperature frequently for food safety The United States Public Heath Service recommends that potentially
13. ts Description Part Number Quantity Legs 28702 2516 4 Stationary Peg Legs 23433 1058 4 Screws 26570 1058 32 Shut off Faucet 23424 1 per well Note Each ServeWell unit will also have the appropriate bottom shelf included Poly cutting boards will be packed with the hot food servers Hot well servers will have only one drain faucet 23424 for each well VOLLRA SS ServeWell HOT FOOD TABLES Thank you for purchasing this Vollrath ServeWell food warmer Before operating this unit read and familiarize yourself with the following operating and safety instructions SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE Electric shock fire or burn injuries can occur if this equipment is not used properly To reduce risk of injury Plug only into grounded electrical outlets matching the nameplate rated voltage Unit should only be used in flat level position Unplug hot units and let cool before cleaning or moving Do not spray controls or outside of unit with liquids or cleaning agents Handle hot water carefully Do not operate unattended IMPORTANT Do not operate this unit without water in wells IMPORTANT Do not operate this equipment without posts shelf and legs or casters properly installed The heating compartment must be separated from the supporting surface of the unit FUNCTION AND PURPOSE This unit is intended to hold containers of hot food at proper serving temperature This unit is not d
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