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1. ENWW Additional statements for wireless products 181 182 Appendix C Regulatory information ENWW Index A accessories ordering 136 acoustic specifications 168 after service checklist 34 altitude specifications 169 B bin output jams clearing 111 blank pages problem solving 129 C cables USB problem solving 129 Canadian DOC regulations 177 cartridge ordering xi part number xi cartridges drum rotation check 94 warranty 161 cautions iii certificate of volatility 175 checklists after service 34 preservice 34 problem source 91 checks drum rotation 94 half self test 94 clean pickup roller 123 cleaning exterior 128 paper path 124 product 117 clearing jams locations 108 ENWW configuration page 102 control panel status light patterns 103 conventions document iii crooked pages 116 customer support online 105 repacking product 165 service information form 166 D declaration of conformity 173 174 Demo page 90 developing stage 25 document conventions iii drum rotation functional check 94 drum cleaning stage 27 E electrostatic discharge ESD 33 engine control system 7 environment specifications 169 ESD electrostatic discharge 33 F feeding problems solving 116 Finnish laser safety statement 178 fusing stage 27 H half self test check 94 HP Customer Care 105 humidity specifications 169 l image formation system testing 94 improve print quality 117 info
2. ENWW Safety statements 177 Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Professional P1100 P1100w laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1994 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Professional P1100 P1100w kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r
3. Fuser 1 Pickup solenoid Engine controller PCA 36 Chapter 2 Removal and replacement ENWW Pickup roller A CAUTION Do not touch the sponge portion of the roller Skin oils can cause paper handling problems 1 Release two tabs Figure 2 3 Remove the pickup roller 1 of 2 2 Rotate the roller away from the product to remove it Figure 2 4 Remove the pickup roller 2 of 2 ENWW Pickup roller 37 Separation pad A CAUTION Do not touch the sponge portion of the pad Skin oils can cause paper handling problems 1 Place the product rear side up to access the separation pad assembly A CAUTION Dirt and debris can scratch the product covers Place the product on a cloth or other clean surface 2 Remove two screws callout 1 and then remove the separation pad assembly callout 2 Figure 2 5 Remove the separation pad assembly 38 Chapter 2 Removal and replacement ENWW Transfer roller A CAUTION Do not touch the sponge portion of the roller Skin oils can cause print quality problems 1 Open the print cartridge door 2 Release two tabs callout 1 and then remove the transfer roller callout 2 Figure 2 6 Remove the transfer roller ENWW Transfer roller 39 Covers Input tray or main input tray Open the tray callout 1 release two tabs callout 2 and then remove the tray Figure 2 7 Remove the tray TTT KAKAO EES 40 Chapter 2 Removal
4. Mai el eat del md mi ir ENWW Engine control system 7 Motors fans clutches solenoids switches and sensors Figure 1 3 Motors M1 M2 Table 1 2 Motors Description Components driven Main motor M1 e Pickup roller e Feed roller e Photosensitive drum e X Developing roller e Pressure roller e Delivery roller Scanner motor M2 e Scanner mirror 8 Chapter 1 Theory of operation ENWW ENWW Figure 1 4 Solenoids and clutches Table 1 3 Solenoids and clutches Description Pickup solenoid e e pi ni EN Table 1 4 Switches Description Cartridge door switch SW502 Power switch not shown Engine control system 9 Figure 1 6 Sensors PS702 PS701 Single sheet feed slot HP LJP P1100w printer Series PS751 Wr a A Table 1 5 Sensors Item Description PS701 Fuser delivery sensor PS702 Media width sensor PS751 Top of Page TOP sensor PS901 Main motor rotation number sensor not shown 10 Chapter 1 Theory of operation ENWW DC controller operations ENWW The DC controller controls the operational sequences of the product systems Figure 1 7 DC controller block diagram Engine controller AC input Motor power supply Low voltage L Fuser unit Solenoid Photointerrupter
5. RM1 7593 000CN Paper pickup sensor PCA assembly base model PCAs on page 151 RM1 7594 000CN Motor PCA base model Internal assemblies 3 of 3 on page 149 RM1 7594 000CN Motor PCA base model PCAs on page 151 RM1 7595 000CN Engine controller PCA wireless model 110 V Internal assemblies 1 of 3 on page 145 RM1 7596 000CN Engine controller PCA wireless model 220 V Internal assemblies 1 of 3 on page 145 RM1 7596 000CN Engine controller PCA wireless model 220 V PCAs on page 151 RM1 7598 000CN Paper pickup sensor PCA assembly wireless model Internal assemblies 2 of 3 on page 147 RM1 7598 000CN Paper pickup sensor PCA assembly wireless model PCAs on page 151 RM1 7599 000CN Motor PCA wireless model Internal assemblies 3 of 3 on page 149 RM1 7599 000CN Motor PCA wireless model PCAs on page 151 RM1 7600 000CN Formatter PCA base model Internal assemblies 1 of 3 on page 145 RM1 7600 000CN Formatter PCA base model PCAs on page 151 RM1 7601 000CN Formatter PCA wireless model Internal assemblies 1 of 3 on page 145 RM1 7601 000CN Formatter PCA wireless model 156 Chapter 4 Parts and diagrams PCAs on page 151 Table 4 14 Numerical parts list continued Part number Description Table and page RM1 7604 000CN Cable flat FFC Internal assemblies 3 of 3
6. 2 2 rhet iren teet ea Duden remotus Encre edv dna 37 Remove the pickup roller 2 of 2 eem ennemi en nnn nnn nnns 37 Remove the separation pad assembly ssssssssssssssessssee nennen nennen nns 38 Remove the transfer roller ses 39 BIOS 40 Remove the output bin tray extension sis 41 Remove the front cover MM 42 Remove the left cover 1 of 5 cc ccccccccceeecesssceeeetasecceeeeassneeddensasccedennasecdessasgenedeenegadedenassececenbaneenes 43 xiv Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 2 15 Figure 2 16 Figure 2 17 Figure 2 18 Figure 2 19 Figure 2 20 Figure 2 21 Figure 2 22 Figure 2 23 Figure 2 24 Figure 2 25 Figure 2 26 Figure 2 27 Figure 2 28 Figure 2 29 Figure 2 30 Figure 2 31 Figure 2 32 Figure 2 33 Figure 2 34 Figure 2 35 Figure 2 36 Figure 2 37 Figure 2 38 Figure 2 39 Figure 2 40 Figure 2 41 Figure 2 42 Figure 2 43 Figure 2 44 Figure 2 45 Figure 2 46 Figure 2 47 Figure 2 48 Figure 2 49 Figure 2 50 Figure 2 51 Figure 2 52 Figure 2 53 Figure 2 54 Remove the left cover 2 of 5 eed dede ee EE ente nm 44 Remove the left cover 3 0f 5 iai pepper toan eie pieni 44 Remove the left cover 4 of 5 deep deed de ange e ied du den d as 45 Remove the left cover bof 5 iter ern rete t ee tee d oar ad epe ann dent 45 Remove the right cover 1 of 3 iii 46 Remove the right cover
7. Disconnect three connectors callout 1 and then remove the wire harness callout 2 from the guide callout 3 Figure 2 37 Remove the pickup assembly 4 of 7 FOR 7 Y Remove one bushing callout 1 Figure 2 38 Remove the pickup assembly 5 of 7 Main assemblies 63 6 Remove one screw with washer callout 1 Figure 2 39 Remove the pickup assembly 6 of 7 7 Remove six screws callout 1 and then remove the pickup assembly callout 2 Figure 2 40 Remove the pickup assembly 7 of 7 64 Chapter2 Removal and replacement ENWW Reinstall the pickup assembly 1 Make sure that the pickup assembly ground spring is correctly positioned when the assembly is reinstalled Figure 2 41 Reinstall the pickup assembly 1 of 4 correct ground spring position ENWW Main assemblies 65 2 Push down the lift plate before installing the pickup assembly A TIP Reach in from the front of the product to push and hold the plate down as the pickup unit is installed Figure 2 43 Reinstall the pickup assembly 3 of 4 lift plate in raised position i P em Figure 2 44 Reinstall the pickup assembly 4 of 4 lift plate in lowered position 66 Chapter2 Removal and replacement ENWW Fuser Before proceeding remove the following components Input tray or main input tray See Input tray or main input tray on page 40 Output bin tray extension See Output bin tray extension on page 41 Front cover
8. Table of contents T Theory of operatiolt EE 1 serere C 2 Major ege ie 2 Product block diagram sise 2 Sequence of operation siennes 3 Normal sequence of operation cccccceeeeeeeeeeeeeeeeenceaaeeeeeeeeeeeeeeeeeeteeeeeteneneees 3 Formatt r control system zc ede eet desee atrii Rae eee ete 4 i um 4 s err LL OUT DU Em 4 L E A MEMO Rm A Bleu 5 Memory TEE 5 PILE OVENI EW nent dites anne laide nan leds a nids cin ete este 5 LEDM Re EE 5 ACL EE 5 Control panels Nine entente dde na rene tetes 6 Wireless PCA qe 6 le UC ue E EE 7 Motors fans clutches solenoids switches and sensors ssssss 8 DC Controller operations ct rrr a a E ee XAR ERE ERE adr eese dine 11 FuS Control CICUIE em dra lala TT 12 Fuser failure detection c ccccccecceceeeeeeeeececcceeeeeeeeeeeeeeseceeccaeaaeeeeeeeeeeeteeeeeieees 13 Fuser temperature Control 14 Fuser protective function ss 15 Pressure roller cleaning ec eer i pane co RE ande Ra pue eoa de eda 15 Low voltage power supply iii 16 Overcurrent overvoltage protection esssseeessssesrrresttrrrrststtrrststttrrnnnttennnnseet 17 High Voltage power SUPPLY EE 18 Las r Scann r Syster soies tote a Mens ded etu du dee pce edie 19 Laser failure detection c cccececeeeecceeceeee
9. un jeuueosj1 8 i T og e M 10LINI n os ese vOd e ug 1ese1 srl vor d d SS Sr rose i 8 2 92 ze eo ONS a ei i el OON k i 8 oan x 1 ra al ane nec iste WOd Josuas doy A ind OLND SNSId i P Be oe 1818d in LINO No ko ET Se ane AP sosues doi c Jojow jeuueog aa SE xd ness Ger o E n LL N Zror zosms r E S E D zssr 4 ECH Oa CORRE nce PEN I oa Vod1osues jedeg Zer E susod Ts Kei gge FEIT Dies ap Pre z KA 3286 Li z em LOSMS ao ZOLSd 104Sd a E oO T 2 E nein e vs Joues Josu s 8 gt WOd e ug 100 SE c aa ep nne pwW eipe AeAlep iesn4 BS br oov eent jeuueu z a 7 LO6Sd ma Es Nov 1 kdl uor zasze e d D Josuas jequinu b eave rai Je i uonejoi J0joU urei 1 Zdr How D lo live CE ks Jeqeay gan Joysiuueu L amp ano Jej oguo eui torr D VOd 18 l0u09 euibu3 yun Joen I 5 auo LE S 5 E n T Ka ono ur E Lier 7 E zor D HE c D Leg G zosr aue Ted Hs lat m nez aces fo GREEN TD piouajos dnyaig 9 s auo KE Bo 2 anava an aces gt e so oas 2 awo fe o oan gt jae off apno tr QN9 sa ONS O 100w ue EN oaa fe 108 Is yos oj JIN eo os os E EE a isau ossy 5 CU ano b ew Yon jjeuuo4 VOd SS9 8JIAA 5 i DEI LL t e T D S T Tools for troubleshooting 101 ENWW Internal print quality test pages Cleaning page If you are experiencing toner speck
10. 184 Index improve 117 light or faded print 117 loose toner 119 misformed characters 119 moisture on trailing edge 121 page skew 119 problem solving 117 steam or vapor from the product 121 test 35 toner scatter outline 120 tonersmear 118 toner specks 117 vertical lines 118 vertical repetitive defects 119 wave 120 wrinkles 120 printing configuration page 102 problem solving 129 problem solving blank pages 129 direct connect problems 130 output quality 117 pages not printing 129 pages printing slowly 129 paper handling 116 status light patterns 103 USB cables 129 wireless problems 90 product cleaning 117 product information pages configuration page 102 Q quality See print quality R removing parts cautions for 32 checklists 34 tools required 33 repacking product 165 replacing parts 32 resolution problem solving quality 117 rotation check drum 94 S safety statements 177 178 screwdrivers required 33 screws replacing 32 separation stage 26 service information form 166 repacking product 165 tools required 33 shipping product 165 size specifications product 168 skewed pages 116 software software license agreement 162 solving creases 120 curl 120 direct connect problems 130 dropouts 118 feeding problems 116 gray background 118 light or faded print 117 loose toner 119 misformed characters 119 moisture on trailing edge 121 page skew 119 skewed pages 116 steam or vapor from the product 121 to
11. RM1 7599 000CN Internal assemblies 3 of 3 on page 149 Motor PCA wireless model RM1 7599 000CN PCAs on page 151 Motor DC24V RL1 2591 000CN Internal assemblies 3 of 3 on page 149 Panel rear RC2 1123 000CN Internal assemblies 2 of 3 on page 147 Paper delivery tray assembly RM1 6902 000CN Base model on page 141 Paper delivery tray assembly RM1 6903 000CN Wireless model on page 143 Paper pickup sensor PCA assembly base model RM1 7593 000CN Internal assemblies 2 of 3 on page 147 Paper pickup sensor PCA assembly base model RM1 7593 000CN PCAs on page 151 Paper pickup sensor PCA assembly wireless model Paper pickup sensor PCA assembly wireless model Paper pickup tray assembly RM1 7598 000CN RM1 7598 000CN RM1 6899 000CN Internal assemblies 2 of 3 on page 147 PCAs on page 151 Base model on page 141 Paper pickup tray assembly RM1 6901 000CN Wireless model on page 143 Pickup transfer frame assembly base model RM1 6880 000CN Internal assemblies 2 of 3 on page 147 Pickup transfer frame assembly wireless mode RM1 6915 000CN Internal assemblies 2 of 3 on page 147 Pipe light RC2 1108 000CN Base model on page 141 Pipe light RC3 0514 000CN Wireless model on page 143 Plate left RL1 2991 000CN Base model on page 141 Plate left RL1 2993 0
12. Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 A2 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 RADIO EN 301 489 1 V1 8 1 EN 301 489 17 V1 3 2 EN 300 328 1 7 1 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC Annex IV EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 This product uses a radio module device which Regulatory Model number is BOISB 0803 00 as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho 83713 USA October 2009 For Regulatory Topics Only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Stand
13. Transfer roller Cartridge DC controller power supy CC Switch Table 1 6 DC controller controlled components Component Designator Description Motor M1 Main motor M2 Scanner motor Solenoid SL1 Pickup solenoid Photointerrupter PS701 Fuser delivery sensor PS702 Media width sensor PS751 Top of Page TOP sensor PS901 Main motor rotation number sensor Engine control system 11 Table 1 6 DC controller controlled components continued Component Designator Description Switch SW501 Cartridge door switch SW502 Power switch Fuser control circuit The fuser control circuit monitors and controls the temperature in the fuser The product uses on demand fusing The fuser control circuit consists of the following major components e Fuser heater H1 heats the fusing film e Thermistor TH1 detects the fuser temperature contact type e Thermal fuse FU1 prevents abnormal temperature rise in the fuser contact type Figure 1 8 Fuser control circuit b Fuser film TH1 FU1 P d us Pressure roller H1 s FUSER TEMPERATURE signal FUSER HEATER CONTROL signal Fuser heater control circuit L Fuser control DC controller ee i ee ee ss e Engine controller 12 Chapter 1 Theory of operation ENWW Fuser failure detection ENWW The DC controller determines a fuser unit failure releases the relay to interrup
14. le te EC 8 Solenoids and lutones TE 9 Serra epe 9 NI Del EEUU 10 DC controller controlled components ss 11 Photo sensors motor and solenoid iii 29 Basic problem SOIVING Pm 88 Status light legend EE 103 Control panel light patterns ss 104 Order parts accessories and supplies ceeceeceeeeeeeee eee eeeeeee cece eeaaeaaaeaaecaeeeeeeeeeeeeeeeeeeeeeteeeeeaes 136 Related documentation and software ccccccccccececeeeeeeeeeeeeeeee ete t eee eeaeaaeeaaaaeaaaaaesaecaeecaeeeeeeeeeess 136 SUPPIISS Part ll 136 Customer replaceable units CRU kit part numbers sss e 137 Whole unit replacement part numbers ss 137 Base Product EE 139 Base e TE 141 lici canpele EET 143 Internal assemblies 1 Of 3 crue reiten rdc ce ai Deco aln dae cec uin Me cea eu deu Ee cu did 145 Internal assemblies 2 of 3 147 Internal assemblies 3 0f 3 EE 149 PCAS painissa Aa A nt anis nana tard ln tent etat ane ta treated tan a M 151 Alphabetical ET ECHT 152 Numerical parts ET 155 Physical Specifications ns 168 HP LaserJet Professional P1100 Printer series average in watts ccccceeeceeeeeeeeeeeeeteees 168 HP LaserJet Professional P1100 Printer series sssssssssssssseeee nennen 168 Environmental specifications ss 169 xi xii ENWW List of figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 1 10 Fig
15. C Regulatory information e FCC regulations e Declaration of conformity base models e Declaration of conformity wireless models e Certificate of Volatility e Safety statements e Additional statements for wireless products ENWW 171 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Er NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority
16. Cause Solution Poor print quality or toner adhesion The paper is too moist too rough too heavy or too smooth or it is embossed or from a faulty paper lot Try another kind of paper between 100 and 250 Sheffield with 4 to 6 moisture content Dropouts jamming or curl Excessive curl The paper has been stored incorrectly Store paper flat in its moisture proof wrapping The paper has variability from one side to the other Turn the paper over The paper is too moist has the wrong grain direction or is of short grain construction Use long grain paper The paper varies from side to side Turn the paper over Jams damage to product The paper has cutouts or perforations Use paper that is free of cutouts or perforations Problems with feeding The paper has ragged edges The paper varies from side to side The paper is too moist too rough too heavy or too smooth has the wrong grain direction or is of short grain construction or it is embossed or from a faulty paper lot Use high quality paper that is made for laser printers Turn the paper over Try another kind of paper between 100 and 250 Sheffield 4 to 6 moisture content Use long grain paper Print is skewed crooked The paper guides might be incorrectly adjusted Remove all paper from the input tray straighten the stack and then load the paper in the input tray again Adjust
17. Function Steps to clear memory NAND Flash 64MB Printer Driver and Firmwarel User cannot service tools can Type Flash EEPROM etc Size Function Steps to clear memory Mass Storage Does the device contain mass storage memory Hard Disk Drive Tape Backup L Yes D4 No If Yes please describe the type size function and steps to clear the memory below Type HDD Tape etc Size Function Steps to clear memory Type HDD Tape etc Size Function Steps to clear memory Author Information Name Title Email Business Unit Technical Marketing Engineer LaserJet Business Date Prepared 08 28 2009 Certificate of Volatility 175 Hewlett Packard Certificate of Volatility Model LJ P1102w Part Number CE657A Address 11311 Chinden Blvd Boise ID 83714 Volatile Memory Does the device contain volatile memory Memory whose contents are lost when power is removed Dd Yes L No If Yes please describe the type size function and steps to clear the memory below Type SRAM DRAM etc Size Function Steps to clear memory Synchronous DRAM 8MB Run time firmware image print Power off printer job info during printing Type SRAM DRAM etc Size Function Steps to clear memory Type SRAM DRAM etc Size Function Steps to clear memory Non Volatile Memory Does the device contain non volatile memo
18. LASERJET PROFESSIONAL P1100 SERIES PRINTER Service Manual www hp com support lip 1 1 OOseries HP LaserJet Professional P1100 Printer series Service Manual Copyright and License Trademark Credits 2010 Copyright Hewlett Packard Microsoft Windows Windows XP and Development Company L P Windows Vista are U S registered trademarks of Microsoft Corporation Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE651 90953 Edition 1 4 2010 Conventions used in this guide AC TIP Tips provide helpful hints or shortcuts D Ef NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW Conventions used in this guide ENWW
19. Pickup transfer frame assembly wireless mode Transfer roller Separation pad assembly Panel rear Roller paper pickup Paper pickup sensor PCA assembly base model Paper pickup sensor PCA assembly wireless model Part number RM1 6880 000CN RM1 6915 000CN RM1 4023 000CN RM1 4006 000CN RC2 1123 000CN RL1 2593 000CN RM1 7593 000CN RM1 7598 000CN Internal assemblies 147 Internal assemblies 3 of 3 Figure 4 6 Internal assemblies 3 of 3 A02 LJ J571 148 Chapter 4 Parts and diagrams ENWW ENWW Table 4 11 Internal assemblies 3 of 3 Description Laser scanner assembly Motor PCA base model Motor PCA wireless model Cable flat FFC Motor DC24V Part number RM1 6878 000CN RM1 7594 000CN RM1 7599 000CN RM1 7604 000CN RL1 2591 000CN Internal assemblies 149 PCAs Figure 4 7 PCAs 150 Chapter 4 Parts and diagrams ENWW ENWW Table 4 12 PCAs 5 Not shown Description Engine controller PCA base model 220 V Engine controller PCA wireless model 220 V Formatter PCA base model Formatter PCA wireless model Formatter PCA wireless model for Brazil Motor PCA base model Motor PCA wireless model Delivery sensor PCA assembly Paper pickup sensor PCA assembly base model Paper pickup sensor PCA assembly wireless model Wireless PCA Part number RM1 7591 000CN RM1 7596 000CN RM1 7600 000CN RM1 7601 000CN CE670 60001 RM1
20. RM1 7600 000CN Internal assemblies 1 of 3 on page 145 Formatter PCA base model RM1 7600 000CN PCAs on page 151 Formatter PCA wireless model RM1 7601 000CN Internal assemblies 1 of 3 on page 145 Formatter PCA wireless model RM1 7601 000CN PCAs on page 151 Formatter PCA wireless model for Brazil Front cover CE670 60001 RM1 6891 000CN PCAs on page 151 Base model on page 141 Front cover RM1 6894 000CN Wireless model on page 143 Fuser delivery assembly 110 V Fuser delivery assembly 220 V RM1 6920 000CN RM1 6921 000CN Internal assemblies 1 of 3 on page 145 Internal assemblies 1 of 3 on page 145 Fuser film assembly 110 V RM1 6872 000CN Internal assemblies 1 of 3 on page 145 Fuser film assembly 220 V RM1 6873 000CN Internal assemblies 1 of 3 on page 145 152 Chapter4 Parts and diagrams Table 4 13 Alphabetical parts list continued Description Part number Table and page Laser scanner assembly RM1 6878 000CN Internal assemblies 3 of 3 on page 149 Left cover assembly RM1 6875 000CN Base model on page 141 Left cover assembly Motor PCA base model RM1 6895 000CN RM1 7594 000CN Wireless model on page 143 Internal assemblies 3 of 3 on page 149 Motor PCA base model RM1 7594 000CN PCAs on page 151 Motor PCA wireless model
21. Remove the main motor conteret inian aada eegen aa 72 Reinstall the main motor drive bet 76 Pickup Solenoid aneneen a AET E EEEa 77 Remove the pickup solenoid 0 ccccccecce eee e cece eeeeeeeececaaecaecaeeeeeeeeeeeeeeeeeteeetees 77 Engine controller PCA erm 80 Remove the engine controller PCA ssssssem em 80 Reinstall the engine controller PCA sse enn 84 3 Solve DrODIBMIS E 87 Solve problems checklist ss 88 Troubleshooting process tits M 91 Determine the problem source ss 91 Power SUbDSYStem M 92 P weron CHECKS I E TEE 92 Tools for troubleshooting BEE 93 Individual component diagnostics ssesssee ener 93 Engine diaQnOsties E 93 Engine test Button 2 ccce tote die cod ee dee Rv n dee 93 ele e CC 94 Drum rotation functional check cccccccccecceeeceeeeeeeeeeeeeeeeeeeeeeeneeees 94 Half self test functional check cccceeeceeceeeeeeeeeeteeeeeeeeentneeeeeeenaaees 94 Diagrams israel 95 Plug JacK ee 95 Location of connectors ss 96 Locations of major components sssssssssee emen 97 General timing charts ss 99 General circuit diagramme die 100 Internal print quality test pages ccccceccee cece eee eeeeeeeeeaaeee eee aaia aaia 102 leaning Room 102 Configuration ele E 102 ENWW vii viii Print qual
22. Right cover assembly Plate left Button cancel Pipe light Door print cartridge Button Wi Fi Plate name Plate name for Brazil Part number RM1 6894 000CN RM1 6901 000CN RM1 6903 000CN RM1 6892 000CN RM1 6895 000CN RM1 6893 000CN RL1 2993 000CN RC2 9238 000CN RC3 0514 000CN RC3 0492 000CN RC3 0495 000CN RC3 0543 000CN CE657 00001 Covers 143 Internal assemblies Internal assemblies 1 of 3 Figure 4 4 Internal assemblies 1 of 3 A12 PS701 702 SO al Wireless model 144 Chapter 4 Parts and diagrams ENWW ENWW Table 4 9 Internal assemblies 1 of 3 Description Fuser delivery assembly 110 V Fuser delivery assembly 220 V Engine controller PCA base model 220 V Engine controller PCA wireless model 110 V Engine controller PCA wireless model 220 V Formatter PCA base model Formatter PCA wireless model Fuser film assembly 110 V Fuser film assembly 220 V Delivery sensor PCA assembly Part number RM1 6920 000CN RM1 6921 000CN RM1 7591 000CN RM1 7595 000CN RM1 7596 000CN RM1 7600 000CN RM1 7601 000CN RM1 6872 000CN RM1 6873 000CN RM1 8066 000CN Internal assemblies 145 Internal assemblies 2 of 3 Figure 4 5 Internal assemblies 2 of 3 A06 K 146 Chapter 4 Parts and diagrams ENWW ENWW Table 4 10 Internal assemblies 2 of 3 Description Pickup transfer frame assembly base model
23. 1200 print quality setting can cause slow printing 1 Open the print driver and then click the Properties or Preferences button 2 Clickthe Paper Quality tab and then use the Print Quality drop down listto select a lower resolution setting 3 Click the OK button or the Apply button to accept the setting Pages did not print The product might not be pulling paper correctly Make sure that paper is loaded in the tray correctly The paper is jamming in the product Clear the jam See Clear jams on page 107 The USB cable might be defective or incorrectly connected Other devices are running on the computer e Disconnect the USB cable at both ends and then reconnect it e Try printing a job that has printed in the past e X Try using a different USB cable The product might not share a USB port If you have an external hard drive or switchbox that is connected to the same port as the product the other product might be interfering To connect and use the product disconnect the other product or use two USB ports on the computer ENWW Solve performance problems 129 Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the USB cable e Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 2 m 6 56 ft Replace the cable if necessary Verify that the cabl
24. Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 o Left cover See Left cover on page 43 54 Chapter 2 Removal and replacement ENWW emove the formatter PCA HP LaserJet Professional P1100 Printer series Disconnect one FFC callout 1 HP LaserJet Professional P1100w Printer series Disconnect two FFCs callout 1 igure 2 24 Remove the formatter PCA HP LaserJet Professional P1100 Printer series 1 of 4 ENWW Main assemblies 55 HP LaserJet Professional P1100 Printer series Remove three screws callout 1 and then remove the PCA callout 2 HP LaserJet Professional P1100w Printer series Remove three screws callout 1 release one tab callout 2 and then remove the PCA callout 3 e 2 26 Remove the formatter PCA HP LaserJet Professional P1100 Printer series 3 of 4 Figur 56 Chapter2 Removal and replacement ENWW Wireless PCA NOTE HP LaserJet Professional P1100w Printer series only Before proceeding remove the following components e nputtray or main input tray See Input tray or main input tray on page 40 e X Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 e Left cover See Left cover on page 43 Remove the wireles
25. Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brouillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries regions Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom 180 Appendix C Regulatory information ENWW Notice for use in France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise a certaines restrictions Cet quipement peut tre utilis l int rieur d un b timent e
26. The paper lot is bad The manufacturing processes can cause some areas to reject toner Try a different type or brand of paper The print cartridge might be defective Install a new genuine HP print cartridge Vertical lines Dog Toner might be on the photosensitive drum Print a few more pages to see if the problem might correct itself The photosensitive drum inside the print cartridge has probably been scratched Install a new genuine HP print cartridge Gray background AaBbCc AaBbCcc AaBbCc AaBbCc AaBbCc Change the paper to a lighter basis weight Check the product environment Very dry low humidity conditions can increase the amount of background shading The density setting might be too high Adjust the density setting See Change print density on page 122 Install a new genuine HP print cartridge Toner smear AaBbCc AaBb Cc AaBbCc AaBtby Cc AaBbCc If toner smears appear on the leading edge of the paper the paper guides might be dirty Wipe the paper guides with a dry lint free cloth Check the paper type and quality The fuser temperature might be too low In the printer driver make sure the appropriate paper type is selected Try installing a new genuine HP print cartridge 118 Chapter3 Solve problems ENWW Loose toner e The fuser temperature might be too low In the printer Aa Bec driver make sure the appropriate paper type
27. engine 4 Chapter 1 Theory of operation ENWW Firmware o HP LaserJet Professional P1100 Printer series o The product has 2 MB of Synchronous DRAM which is used for run time firmware imaging and specific print job information for the print job e HP LaserJet Professional P1100w Printer series The product has 8 MB of Synchronous DRAM which is used for run time firmware imaging and specific print job information for the print job Memory use e HP LaserJet Professional P1100 Printer series The product has a 2 KB EEPROM and 64 MB of NAND Flash Memory which is used for product configuration information and printer driver firmware e HP LaserJet Professional P1100w Printer series o The product has a 8 KB EEPROM and 64 MB of NAND Flash Memory which is used for product configuration information and printer driver firmware PJL overview The printer job language PJL is an integral part of configuration in addition to the standard printer command language PCL With standard cabling the product can use PJL to perform a variety of functions such as these e Two way communication with the host computer through a network connection or a USB connection The product can inform the host about such things as the control panel settings and the control panel settings can be changed from the host e Dynamic I O switching The product uses this switching to be configured with a host on each I O The product can receive data from more t
28. for replacement There are two categories of CSR parts 1 Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2 Parts for which customer self repair is optional These parts are also designed for Customer Self Repair If however you require that HP replace them for you this may be done at no additional charge under the type of warranty service designated for your product Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the phone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used Customer support Get telephone support for your country r
29. from the product control panel A Atthe control panel press and hold the cancel X button until the ready light starts blinking and then release the button 102 Chapter3 Solve problems ENWW Print quality troubleshooting tools Repetitive defect ruler If the product output has a consistent repetitive defect and then use the table in this section to determine which part needs to be replaced based on the measured distance between the repetitions of the defect Component Distance between defects mm Type of defects Primary charging roller About 27 Dirt on page Dropouts Photosensitive drum About 75 Dirt on page Dropouts Developing roller About 34 Dirt on page Dropouts Transfer roller About 39 Dropouts Dirt on the back of page Fuser film About 57 Dirt on page Dropouts Loose toner Pressure roller About 56 Dirt on the back of page Loose toner Interpret control panel light patterns Table 3 2 Status light legend Symbol for light off Symbol for light on x P Symbol for light blinking Q 7 N ENWW Tools for troubleshooting 103 Table 3 3 Control panel light patterns Light status State of the product Action All lights are off The product is in Auto Off mode or is Press the power button to deactivate the turned off Auto Off mode or to turn on the product e e Status lights cycle The status lights cycle during the No action is required Wait for the for
30. i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden 178 Appendix C Regulatory information ENWW Substances Table China ENWW AeA e D ARTE P Es Ha AE EE PE E ER Z NER SEEK fa HS A SUR ED AIC it Pb ER fi STE BYR Bik AM EME BR Hg Cd Cr VI PBB PBDE HEIZ X 0 X 0 0 0 Het rii 0 0 0 0 0 0 ENE 0 0 0 0 0 0 TAEI ZA X 0 0 0 0 0 PNR X 0 0 0 0 0 0 z amp n TEIG ETAT RER Pr LE SR SICH EM ER SJ T11363 2006 HPRH Beak X RTE ME PT PTA FRH EHP SJ T11363 2006 BE E Up ihr AYA se BUB 8A RR T ik SA TERES HBR Je RR CE YE i E FR EE AU P BRE JH vr AA rf XE RS Safety statements 179 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation A CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device
31. of the corresponding Third Party License Generally the Third Party License is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s prop
32. on page 149 RM1 8066 000CN Delivery sensor PCA assembly Internal assemblies 1 of 3 on page 145 RM1 8066 000CN Delivery sensor PCA assembly PCAs on page 151 ENWW Numerical parts list 157 158 Chapter 4 Parts and diagrams ENWW A Service and support e Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement e End User License Agreement e Customer self repair warranty service e Customer support e Repack the product e Service information form ENWW 159 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Professional P1100 P1100w One year from date of purchase HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will re
33. paper is too moist or too Aa Cc rough Aa CG c 1 If the whole page is light the print density adjustment is Aa Cc too light or EconoMode might be turned on Adjust the print density and disable EconoMode in the product Aa Cc Properties Aa Cc 2 Redistribute the toner to extend the life Remove the print cartridge and tip it from side to side lengthwise The print cartridge is nearing end of life Install a new genuine HP print cartridge 3 Open the print cartridge door during a print job and remove the print cartridge Open the drum shield and check the toner on the drum surface o If the toner image is not fully transferring to the paper replace the transfer roller See Transfer roller on page 39 o If the toner image on the drum is faint replace the laser scanner See Laser scanner assembly on page 58 Toner specks e The paper might not meet Hewlett Packard s media specifications for example the paper is too moist or too rough AaBbGc AQBbGc e The product might need to be cleaned AaBbCc AaBbCc AGBDCC e The print cartridge might be defective Install a new genuine HP print cartridge ENWW Solve image quality problems 117 Dropouts AQBbCcG AadRbcc AabBbcc AcBbCc AadBbcc A single sheet of paper might be defective Try reprinting the job The media moisture content is uneven or the paper has moist spots on its surface Try printing with new paper
34. parts in the following table are not shown in the assembly illustrations in this chapter Item Description Part number HP jewel HP logo 7121 8265 Regulatory label Blank label 5969 9497 Whole unit replacement part numbers Table 4 5 Whole unit replacement part numbers Item Description Part number HP LaserJet Professional 220V CE651 67002 new P1100 Printer series CE651 69002 exchange HP LaserJet Professional 110 V CE657 67001 new P1100w Printer series CE657 69001 exchange 220V CE657 67002 new CE657 69002 exchange ENWW Order parts by authorized service providers 137 How to use the parts lists and diagrams A CAUTION Be sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed Doing so will make sure that the part number selected is for the correct model NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consist of a single circuit board or a circuit board plus other parts such as cables and sensors The figures in this chapter show the major subassemblies in the product and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of each part If a part is not listed in the table then it is not a field repla
35. sounds Gf NOTE The overcurrent overvoltage protection circuit in the low voltage power supply unit might be functioning Turn the product off unplug the power cord and turn the product on If the product does not function the fuse melts or the power supply is malfunctioning replace the engine controller unit See Engine controller PCA on page 80 92 Chapter 3 Solve problems ENWW Tools for troubleshooting Individual component diagnostics Engine diagnostics Printing test pages helps you determine whether or not the product engine and the formatter are functioning If the formatter is damaged it might interfere with the engine test If the engine test page does not print try removing the formatter and then performing the engine test again If the engine test is then successful the problem is almost certainly with the formatter amp NOTE Information pages also can be used to solve product issues For information about printing information pages see the product user guide Engine test button E NOTE The product has a firmware engine test button that is activated by opening and closing the print cartridge door in a specific pattern T 2 3 4 ENWW Make sure that paper is correctly loaded in the tray Make sure that the output bin tray extension is in the open position Turn the product on Wait for the product to reach the ready state Open and then close the print cartridge door five times at
36. system e Pickup and feed system Product block diagram Figure 1 1 Product block diagram LASER SCANNER SYSTEM ENGINE CONTROL IMAGE FORMATION SYSTEM SYSTEM PICKUP AND FEED SYSTEM Chapter 1 Theory of operation ENWW Sequence of operation The DC controller in the engine control system controls the operational sequences of the product The table below describes durations and operations for each period of a print operation from when the prroduct is turned on until the motor stops rotating Normal sequence of operation ENWW Table 1 1 Sequence of operation Name WAIT Timing From the time the power switch is turned on the door is closed or the product exits Sleep mode until the product gets ready for a print operation Purpose Brings the product to the ready state The product performs the following during the operations e Detects the print cartridge D Heats the fuser film in the fuser e Rotates and then stops the main motor STBY standby From the end of the WAIT or LSTR period until either a print command is sent or the power switch is turned off Maintains the product in printable condition The product performs the following during the operation e Enters Auto Off mode if the Auto Off command is received INTR initial From the time a print command is received until the The product performs the following during the rotation paper is p
37. te aee er ERE EAE RERO men tire FCR HE Sedaaa e Eod lE ee oe teen 39 COVES RMT 40 Input tray or mainsinput trans usant tune RC Reese ated eats 40 Output RECETTE 41 Front COVER EE 42 Remove the front COVER TT 42 Left COVEN ET 43 Remove the left cover ss 43 lie uge 46 Remove the right Cover L2 aii EENS EENS EENEG 46 Elte Ee 48 Remove the cartridge door ss 48 Face doWh COV6el ees erre eemnt ere essai ne Eee ERR ke de eer taints Le 50 Remove the face down Cover eem 50 KT MITT 52 Remove the real COVEN cette en Renate E T Rx edad de den nae RE RA TENA 52 Main assembligs m ie 54 Formatter PCA e e 54 ENWW Remove the formatter PCA eessssssssssese eene enne nennen nennen enin 55 DIIISge 57 Remove the wireless PCA nnne 57 Laser scanner assembly iii 58 Remove the laser scanner assembly sssssseee enne 58 Reinstall the laser scanner assembly sse 60 Pickup assembly siennes 61 Remove the pickup assembly sss nennen 61 Reinstall the pickup assembly sssssssssssssssseeeenen nene 65 RTE WEE 67 REMOVE the TUSer rrr x re nete A UT Eiaa 67 Reinstall the fuser ss 71 Main MOTOT 72
38. to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 172 Appendix C Regulatory information ENWW Declaration of conformity base models according to ISO IEC 17050 1 and EN 17050 1 DoC BOISB 0901 00 rel 1 0 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet P1100 Printer Series Regulatory Model 2 BOISB 0901 00 Product Options All Toner Cartridges CE285A CE284A CE286A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 EN55022 2006 A1 2007 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 A2 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC and carries the CE Marking C accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired oper
39. 0 to 100 sheets of paper or other print media that did not print correctly 4 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possible Hewlett Packard recommends insuring the equipment for shipment ENWW Repack the product 165 Service information form WHO IS RETURNING THE EQUIPMENT Date Person to contact Phone Alternate contact Phone Return shipping address Special shipping instructions WHAT ARE YOU SENDING Model name Model number Serial number Please attach any relevant printouts Do NOT ship accessories manuals cleaning supplies and so on that are not required to complete the repair HAVE YOU REMOVED THE PRINT CARTRIDGES You must remove them before shipping the product unless a mechanical problem prevents you from doing so Yes No cannot remove them WHAT NEEDS TO BE DONE Attach a separate sheet if necessary 1 Describe the conditions of the failure What was the failure What were you doing when the failure occurred What software were you running Is the failure repeatable 2 If the failure is intermittent how much time elapses between failures 3 If the unit connected to any of the following give the manufacturer and model number Personal computer Modem Network 4 Additional comments HOW WILL YOU PAY FOR THE REPAIR Under warranty Purchase recei
40. 00CN Wireless model on page 143 Plate name RC3 0540 000CN Base model on page 141 Plate name RC3 0543 000CN Wireless model on page 143 Plate name for Brazil CE657 00001 Wireless model on page 143 Right cover assembly RM1 6890 000CN Base model on page 141 Right cover assembly RM1 6893 000CN Wireless model on page 143 Roller paper pickup RL1 2593 000CN Internal assemblies 2 of 3 on page 147 Alphabetical parts list 153 Table 4 13 Alphabetical parts list continued H Description Part number Table and page Separation pad assembly RM1 4006 000CN Internal assemblies 2 of 3 on page 147 Stopper paper RC2 9244 000CN Base model on page 141 Transfer roller RM1 4023 000CN Internal assemblies 2 of 3 on page 147 Wireless PCA CE867 60001CN PCAs on page 151 154 Chapter4 Parts and diagrams ENWW Numerical parts list Table 4 14 Numerical parts list Part number Description Table and page CE657 00001 Plate name for Brazil Wireless model on page 143 CE670 60001 Formatter PCA wireless model for Brazil PCAs on page 151 CE867 60001CN Wireless PCA PCAs on page 151 RC2 1108 000CN Pipe light Base model on page 141 RC2 1123 000CN Panel rear Internal assemblies 2 of 3 on page 147 RC2 9237 000CN Door print cartridge Base model on page 141 RC2 9238 000CN Button cancel Wireless model on pag
41. 2 of 3 iii 46 Remove theiright cover 9 of S nitet pene Ree e n Ln ER RE RA ERR Een 47 Remove the cartridge door 1 of 2 iii 48 Remove the cartridge door 2 08 2 erreari e d E IERI Fee OLI EU dings trailer 49 Remove the face down cover 1 of 2 iii 50 Remove the face down cover 2 of 2 iii 51 Remove the rear cover 1 of Zensur IRR dE e 52 Remove the rear cover 2 Of 2 ert nd ERR RE EE RAPERE EAR done Ran LEE Ete opti eed 53 Remove the formatter PCA HP LaserJet Professional P1100 Printer series 1 of 4 55 Remove the formatter PCA HP LaserJet Professional P1100w Printer series 2 of 4 55 Remove the formatter PCA HP LaserJet Professional P1100 Printer series 3 of 4 56 Remove the formatter PCA HP LaserJet Professional P1100w Printer series 4 of 4 56 Remove the Wireless PCA 2 teet AER RR RARE TERI tH SERERE ERAS MER ERRARE Rd A ARE U 57 Remove the laser scanner assembly 1 of 4 osssssssssessrrisssssssrrrssseerrrrrssstttrrrsstterrrnssstttnnnsssstnnn nnne 58 Remove the laser scanner assembly 2 of 4 aussssssssssrrisssssssrrrsssrttrrrrssstttrnnsstttrnnnssstttnnnnssntnnn nnne 59 Remove the laser scanner assembly 3 of 4 esssssssssrirsssssssrrrssssrtrrrrssstttrnrsstttntnnsnsttnnnnsssatnnnnnne 59 Remove the laser scanner assembly 4 of 4 60 Reinstall the laser scanner assembly ssssssssssssssseeeee nenne nennen nn
42. 7594 000CN RM1 7599 000CN RM1 8066 000CN RM1 7593 000CN RM1 7598 000CN CE867 60001CN PCAs 151 Alphabetical parts list Table 4 13 Alphabetical parts list Description Part number Table and page Button cancel RC2 9238 000CN Wireless model on page 143 Button Wi Fi RC3 0495 000CN Wireless model on page 143 Cable flat FFC RM1 7604 000CN Internal assemblies 3 of 3 on page 149 Delivery sensor PCA assembly RM1 8066 000CN Internal assemblies 1 of 3 on page 145 Delivery sensor PCA assembly RM1 8066 000CN PCAs on page 151 Door print cartridge RC2 9237 000CN Base model on page 141 Door print cartridge RC3 0492 000CN Wireless model on page 143 Engine controller PCA base model 220 V RM1 7591 000CN Internal assemblies 1 of 3 on page 145 Engine controller PCA base model 220 V RM1 7591 000CN PCAs on page 151 Engine controller PCA wireless model 110 V RM1 7595 000CN Internal assemblies 1 of 3 on page 145 Engine controller PCA wireless model 220 V Engine controller PCA wireless model 220 V RM1 7596 000CN RM1 7596 000CN Internal assemblies 1 of 3 on page 145 PCAs on page 151 Face down cover assembly RM1 6889 000CN Base model on page 141 Face down cover assembly RM1 6892 000CN Wireless model on page 143 Formatter PCA base model
43. 86 SN uw ne F CH 10suas sosues 2 Un 100p eDpinien HlINS4 Bs Wpiwe erpew ieNjep iesn 4 zour I BAU Jojo S Ge WOd 2AUG JoloN SIE DESEN F l ae nov E Er norr S CH Co da Di IHL e caver Hov Jejeeu 18504 Jojsiuueu zl Zdvz 1 e o o VOd1elonuo euibu3 T yun jesnj P s auo L z F H QN9 BE wast 5 est zor oo ns of Se Ae piouejos dmyoig T ajas ano _ OQA oan sd QN9 oag XOS W Ae ue r SE a ossy E z os e 1s31 no Jegeuuo4 voer o Te T S T T Y E 9 ENWW 100 Chapter 3 Solve problems D Ka N l is ES c
44. BUT Tools for troubleshooting 99 ENWW HP LaserJet Professional P1100 Printer series o iagram a ircuit d Figure 3 7 Circuit diagram General c Pol z et ef ou IT g E E 7 2 3 LOVNI E un yun jeuuEos ese1 ke eu seet d 188r ep vor 1 i da 3 E 8 bose 23 ips S d n ONS n OOW A le cl oa ier vod 10sues do 1 pezi Fa gt 2 ao wee ipe Be bs pr L OINO SNSId Bz E ZA IS Sd Es i No ano TE PIA ease doy i ET a 10suas E a ano an meng as SEI nece St e gi Iag i ever E S A 1 qe zosMs mM i cl Vows jo od nee mA pur mnm SES vod Josuas 1edeg 06r aiu d ELLE SNSOd bene Ach sro mr Ar E poa ag e Be 20 Sd 104Sd 2k 1 ouz 94W QNO 82g 82
45. Base model on page 141 RM1 6891 000CN Front cover Base model on page 141 ENWW Numerical parts list 155 Part number RM1 6892 000CN Table 4 14 Numerical parts list continued Description Face down cover assembly Table and page Wireless model on page 143 RM1 6893 000CN Right cover assembly Wireless model on page 143 RM1 6894 000CN Front cover Wireless model on page 143 RM1 6895 000CN Left cover assembly Wireless model on page 143 RM1 6899 000CN Paper pickup tray assembly Base model on page 141 RM1 6901 000CN Paper pickup tray assembly Wireless model on page 143 RM1 6902 000CN Paper delivery tray assembly Base model on page 141 RM1 6903 000CN Paper delivery tray assembly Wireless model on page 143 RM1 6915 000CN Pickup transfer frame assembly wireless mode Internal assemblies 2 of 3 on page 147 RM1 6920 000CN Fuser delivery assembly 110 V Internal assemblies 1 of 3 on page 145 RM1 6921 000CN Fuser delivery assembly 220 V Internal assemblies 1 of 3 on page 145 RM1 7591 000CN Engine controller PCA base model 220 V Internal assemblies 1 of 3 on page 145 RM1 7591 000CN Engine controller PCA base model 220 V PCAs on page 151 RM1 7593 000CN Paper pickup sensor PCA assembly base model Internal assemblies 2 of 3 on page 147
46. ENWW Laser Safety issues Rue TUE 177 Canadian DOC regulations su 177 NGGI statement Japan E 177 Power cord instructions sisi 177 Power cord statement Japan sise 177 EMC statement Korea 3 en AER hassan nique 177 Laser statement for Finland ss 178 GS statement Germany TEE 178 substances Table China anale dote EES ENEE 179 Additional statements for wireless products cccccceceeececeeeeeeeeeeeeecaaaaaeeaeceeeeeeeeeeeesecsensnenenaaeees 180 FCC compliance statement United States 180 Australia statement ss 180 Brazil ANATEL statement sise 180 Canadian Statement siiicar ionida a aaa a a a eaaa aiia aaa 180 European Union regulatory notice ssssssssssseeeenm nennen 180 Notice Tor use in France issu cute a a anra aa o Ye ele der eet 181 Notice for use In RUSSIA ifuera xt ins IER Meedecher d 181 Korean stater ent sum a a a aa Ee uu ea Ee xe don at n ERE 181 Taiwan Bu EE 181 183 ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Table 3 1 Table 3 2 Table 3 3 Table 4 1 Table 4 2 Table 4 3 Table 4 4 Table 4 5 Table 4 6 Table 4 7 Table 4 8 Table 4 9 Table 4 10 Table 4 11 Table 4 12 Table 4 13 Table 4 14 Table B 1 Table B 2 Table B 3 Table B 4 ENWW Sequence of operatlon TE 3
47. NABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 ENWW End User License Agreement 163 Customer self repair warranty service HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you
48. Reinstall the laser scanner assembly A When the holder is reinstalled callout 1 make sure that the lever arm callout 2 is correctly positioned Figure 2 33 Reinstall the laser scanner assembly IN 60 Chapter 2 Removal and replacement ENWW Pickup assembly Before proceeding remove the following components Separation pad See Separation pad on page 38 Input tray or main input tray See Input tray or main input tray on page 40 Output bin tray extension See Output bin tray extension on page 41 Front cover See Front cover on page 42 Left cover See Left cover on page 43 Right cover See Right cover on page 46 Cartridge door assembly See Cartridge door on page 48 Face down cover See Face down cover on page 50 Rear cover See Rear cover on page 52 Formatter PCA See Formatter PCA on page 54 Wireless PCA See Wireless PCA on page 57 Remove the pickup assembly ENWW 1 Remove three screws callout 1 and then remove the plastic plate callout 2 Figure 2 34 Remove the pickup assembly 1 of 7 Main assemblies 61 2 Remove one screw callout 1 and then remove the sheet metal plate callout 2 Figure 2 35 Remove the pickup assembly 2 of 7 3 Disconnect one connector callout 1 and then remove the wire harness callout 2 from the guide callout 3 Figure 2 36 Remove the pickup assembly 3 of 7 62 Chapter2 Removal and replacement ENWW 4 ENWW
49. See Front cover on page 42 Left cover See Left cover on page 43 Right cover See Right cover on page 46 Cartridge door assembly See Cartridge door on page 48 Face down cover See Face down cover on page 50 Rear cover See Rear cover on page 52 Formatter PCA See Formatter PCA on page 54 Wireless PCA See Wireless PCA on page 57 Remove the fuser ENWW 1 Remove three screws callout 1 and then remove the plastic plate callout 2 Figure 2 45 Remove the fuser 1 of 7 Main assemblies 67 2 Remove one screw callout 1 and then remove the sheet metal plate callout 2 Figure 2 46 Remove the fuser 2 of 7 3 Disconnect one connector callout 1 and then remove the wire harness callout 2 from the guide callout 3 Figure 2 47 Remove the fuser 3 of 7 68 Chapter 2 Removal and replacement ENWW 4 Disconnect four connectors callout 1 and then release the wire harnesses callout 2 from the guide callout 3 Figure 2 48 Remove the fuser 4 of 7 TN 7 N 5 Disconnect one tab callout 1 and then remove the guide callout 2 Figure 2 49 Remove the fuser 5 of 7 ENWW Main assemblies 69 6 Release the wire harnesses callout 1 from the guide callout 2 Figure 2 50 Remove the fuser 6 of 7 7 Remove three screws callout 1 and then remove the fuser callout 2 Figure 2 51 Remove the fuser 7 of 7 F 70 Chapter 2 Removal and replace
50. Solve problems ENWW Clear jams from the input tray A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects is not covered by the warranty When removing jammed paper pull the jammed paper straight away from the product Pulling jammed paper out of the product at an angle can damage the product NOTE Depending on where the jam is located some of the following steps might not be necessary 1 Open the print cartridge door and then remove the print cartridge 2 Remove the paper stack from the input tray ENWW Clearjams 109 3 With both hands grasp the side of the jammed paper that is most visible this includes the middle and carefully pull it free from the product 110 Chapter 3 Solve problems ENWW Clear jams from the output areas A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 Open the print cartridge door and then remove the print cartridge 2 Keep the print cartridge door open and then with both hands grasp the side of the jammed paper that is most visible this includes the middle and carefully pull it free from the product ENWW Clearjams 111 3 Reinstall the print cartridge and then close the print cartridge door 112 Chapter3 Solve problems ENWW Clear jams from inside the product 1 O
51. advances halfway through the product about five seconds after the motor begins rotating The leading edge of the paper should have advanced past the print cartridge 3 Remove the print cartridge 4 Open the print cartridge drum shield to view the drum surface If a dark and distinct toner image is present on the drum surface assume that the first two functions of the electrophotographic process are functioning image formation and development Troubleshoot the failure as a transfer or fusing problem If there is no image on the photosensitive drum perform these checks 1 Make sure you removed the entire length of the sealing tape from the print cartridge before you installed the cartridge 2 Perform a drum rotation functional check to make sure that the drum is rotating 3 Make sure that the high voltage contacts are clean and not damaged 94 Chapter 3 Solve problems ENWW Diagrams Plug jack locations Figure 3 2 Plug jack locations Description USB port 2 Power connector ENWW Tools for troubleshooting 95 Location of connectors Figure 3 3 Engine controller PCA connectors Item Description Item Description J101 Fuser J551 Top sensor PCA J104 Power inlet J552 Paper pickup PCA J304 High voltage J562 Pickup solenoid J501 Test point J571 Motor drive PCA J531 Formatter J581 Cartridge memory tag J542 Laser scanner 96 Chapter 3 Solve problems ENWW Locations of major co
52. an interval of about two seconds to start the engine test If the engine test is successful an engine test page prints with a series of vertical lines across the page Figure 3 1 Sample engine test page Tools for troubleshooting 93 Components tests Drum rotation functional check The photosensitive drum located in the print cartridge must rotate for the print process to work The photosensitive drum receives its drive from the main drive assembly Gf NOTE This test is especially important if refilled print cartridges have been used 1 Open the print cartridge door 2 Remove the print cartridge 3 Mark the drive gear on the cartridge with a felt tipped marker Note the position of the mark 4 Replace the print cartridge and close the print cartridge door The startup sequence should rotate the drum enough to move the mark 5 Open the print cartridge door and inspect the gear that was marked in step 3 Verify that the mark moved If the mark did not move inspect the main drive assembly to make sure that it is meshing with the print cartridge gears If the drive gears appear functional and the drum does not move replace the print cartridge Half self test functional check The half self test check determines which printing process is malfunctioning 1 Print a Configuration page 2 Open the print cartridge door after the paper
53. and replacement ENWW Output bin tray extension Release two pins callout 1 and then remove the tray extension callout 2 Figure 2 8 Remove the output bin tray extension 5 533333111111 ENWW Covers 41 Front cover Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e Output bin tray extension See Output bin tray extension on page 41 Remove the front cover 1 Place the product rear side up A CAUTION Dirt and debris can scratch the product covers Place the product on a cloth or other clean surface 2 Release two tabs callout 1 and then remove the front cover callout 2 Figure 2 9 Remove the front cover 42 Chapter 2 Removal and replacement ENWW Left cover NOTE Forthe HP LaserJet Professional P1100w Printer series removing the left cover also removes the control panel Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 Remove the left cover 1 Use the figure below to locate the tabs callout 1 on the cover Figure 2 10 Remove the left cover 1 of 5 ENWW Covers 43 2 Open the cartridge door release one tab callout 1 and then remove the left plate callout 2 Figure 2 11 Rem
54. ards Europe Herrenberger Stra e 140 D 71034 B blingen Germany FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA Phone 208 396 6000 174 Appendix C Regulatory information ENWW Certificate of Volatility ENWW Hewlett Packard Certificate of Volatility Model LJ P1102 Part Number CE651A Address 11311 Chinden Blvd Boise ID 83714 Volatile Memory Does the device contain volatile memory Memory whose contents are lost when power is removed x Yes No If Yes please describe the type size function and steps to clear the memory below Type SRAM DRAM etc Size Function Steps to clear memory Synchronous DRAM 2MB Run time firmware image print Power off printer job info during printing Type SRAM DRAM etc Size Function Steps to clear memory Type SRAM DRAM etc Size Function Steps to clear memory Non Volatile Memory Does the device contain non vol x Yes No If Yes please describe the type size function and steps to clear the mem atile memory Memory whose contents are retained when power is removed ory below Type Flash EEPROM etc Size Function Steps to clear memory EEPROM 2KB Printer Specific Data User cannot service tools can Type Flash EEPROM etc Size
55. ation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s Boise Idaho 83713 USA October 2009 For Regulatory Topics Only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strafse 140 D 71034 B blingen Germany FAX 49 7031 14 3143 http www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 USA Phone 208 396 6000 ENWW Declaration of conformity base models 173 Declaration of conformity wireless models according to ISO IEC 17050 1 and EN 17050 1 DoC BOISB 0901 01 rel 1 0 Manufacturer s Name Hewlett Packard Company Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet P1100 Series Regulatory Model 2 BOISB 0901 01 Product Options All Radio Module 3 BOISB 0803 00 Toner Cartridges CE285A CE284A CE286A conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 A11 IEC 60825 1 1993 A1 A2 EN 60825 1 1994 A1 A2 Class 1 Laser LED Product GB4943 2001 EMC CISPR22 2005 EN55022 2006 A1 2007
56. blink in unison and then release the buttons If the error persists uninstall the product and then re run the installer program When prompted for network settings provide the settings and then continue the installation 130 Chapter3 Solve problems ENWW The product cannot connect to the wireless network Cause Solution The product wireless settings and the network settings do not You might need to configure the product network settings match manually Verify that you know the following network settings e Communication mode e Network name SSID e Channel ad hoc networks only e Authentication type Use the Wireless Configuration utility to configure the product to print on wireless network If the error persists uninstall the product and then re run the installer program When prompted for network settings provide the settings and then continue the installation The wireless router or access point is configured with a media Configure the wireless router or access point so that the list of access control MAC filter that is denying the product access accepted MAC addresses includes the product hardware to the network address Refer to the device owners manual for help The wireless connection is sometimes disabled Cause Solution The product environment might be affecting wireless Move the product to a location where it can receive a steady communication The following situations can affect wirele
57. cement unit FRU 138 Chapter4 Parts and diagrams ENWW Assembly locations Base product Figure 4 1 Base product Table 4 6 Base product Item Description Item Description 1 Control panel 6 Rear cover 2 Face down cover 7 Input tray or main input tray NOTE The HP LaserJet Professional P1100 Printer series has a single input tray The HP LaserJet Professional P1100w Printer series has a main input tray and a priority input slot 3 Print cartridge door 8 Front cover 4 Right cover 9 Left cover 5 Output bin tray extension ENWW Assembly locations 139 Covers Base model Figure 4 2 Base model ENWW 140 Chapter 4 Parts and diagrams ENWW Table 4 7 Base model 10 11 Description Front cover Paper pickup tray assembly Paper delivery tray assembly Face down cover assembly Left cover assembly Right cover assembly Pipe light Door print cartridge Stopper paper Plate left Plate name Part number RM1 6891 000CN RM1 6899 000CN RM1 6902 000CN RM1 6889 000CN RM1 6875 000CN RM1 6890 000CN RC2 1108 000CN RC2 9237 000CN RC2 9244 000CN RL1 2991 000CN RC3 0540 000CN Covers 141 Wireless model Figure 4 3 Wireless model ENWW 142 Chapter 4 Parts and diagrams ENWW Table 4 8 Wireless model 10 11 12 12 Description Front cover Paper pickup tray assembly Paper delivery tray assembly Face down cover assembly Left cover assembly
58. cense Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FORA REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions
59. current information Power reported is highest values measured for all product models using all standard voltages Default time from Ready Mode to HP Auto Off 5 minutes Typical Electricity Consumption TEC 0 505 kWh week HP LaserJet Professional P1100 Printer series 0 704 kWh week HP LaserJet Professional P1100w Printer series Maximum heat dissipation for all models in Ready Mode 5 BTU Hour HP LaserJet Professional P1100 Printer series 10 BTU Hour HP LaserJet Professional P1100w Printer series N w 4 a Acoustic specifications Table B 3 HP LaserJet Professional P1100 Printer series Sound power level Declared per ISO 9296 Printing Lwaa 6 4 Bels A 64 dB A Ready Inaudible Sound pressure level bystander position Declared per ISO 9296 Printing Lpam 50 dB A Ready Inaudible Values are based on preliminary data See www hp com go ljp1100 regulatory for current information Configuration tested HP LaserJet P1102w product printing on A4 size paper in simplex mode N 168 Appendix B Specifications ENWW Environmental specifications Table B 4 Environmental specifications Operating Storage Temperature 10 to 32 5 C 50 to 91 F 0 to 35 C 32 to 95 F Relative Humidity 10 to 80 10 to 80 1 Values are based on preliminary data See www hp com support ljp1100series ENWW Environmental specifications 169 170 Appendix B Specifications ENWW
60. ds the network print a configuration page The product should have an IP address assigned to it For information about connecting wirelessly to a network see the product user guide If the product remains unable to connect to the network uninstall and then reinstall the product If the error persists contact a network administrator or see the user manual of the wireless router or access point 106 Chapter 3 Solve problems ENWW Clear jams When clearing jams be careful not to tear jammed paper If a small piece of paper remains in the product it could cause more jams Common causes of jams e The input tray is loaded incorrectly or is too full NOTE When you add new paper always remove all of the paper from the input tray and straighten the entire stack This helps prevent multiple feeds and reduces jams e The paper does not meet HP specifications e The product might need to be cleaned to remove paper dust and other particles from the paper path Loose toner might remain in the product after a jam This toner clears up after a few sheets print A CAUTION If you get any toner on your clothes wash them in cold water Hot water permanently sets toner into the fabric ENWW Clear jams 107 Jam locations Jams can occur at the following locations in the product Internal areas Input tray 3 Output bin Er NOTE Jams can occur in more than one location 108 Chapter 3
61. e 143 RC2 9244 000CN Stopper paper Base model on page 141 RC3 0492 000CN Door print cartridge Wireless model on page 143 RC3 0495 000CN Button Wi Fi Wireless model on page 143 RC3 0514 000CN Pipe light Wireless model on page 143 RC3 0540 000CN Plate name Base model on page 141 RC3 0543 000CN Plate name Wireless model on page 143 RL1 2591 000CN Motor DC24V Internal assemblies 3 of 3 on page 149 RL1 2593 000CN RL1 2991 000CN Roller paper pickup Plate left Internal assemblies 2 of 3 on page 147 Base model on page 141 RL1 2993 000CN Plate left Wireless model on page 143 RM1 4006 000CN Separation pad assembly Internal assemblies 2 of 3 on page 147 RM1 4023 000CN Transfer roller Internal assemblies 2 of 3 on page 147 RM1 6872 000CN Fuser film assembly 110 V Internal assemblies 1 of 3 on page 145 RM1 6873 000CN Fuser film assembly 220 V Internal assemblies 1 of 3 on page 145 RM1 6875 000CN Left cover assembly Base model on page 141 RM1 6878 000CN RM1 6880 000CN Laser scanner assembly Pickup transfer frame assembly base model Internal assemblies 3 of 3 on page 149 Internal assemblies 2 of 3 on page 147 RM1 6889 000CN Face down cover assembly Base model on page 141 RM1 6890 000CN Right cover assembly
62. e 2 57 Figure 2 58 Figure 2 59 Figure 2 60 Figure 2 61 Figure 2 62 Figure 2 63 Figure 2 64 Figure 2 65 Figure 2 66 Figure 2 67 Figure 2 68 Figure 2 69 Figure 2 70 Figure 2 71 Figure 2 72 Figure 2 73 Figure 2 74 Figure 2 75 Figure 2 76 Figure 2 77 Figure 2 78 Figure 2 79 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Figure 3 8 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 4 6 Figure 4 7 ENWW Remove the main motor 2 Of 7 ete rte edf eed rine rata 73 Remove the main motor 3 Of 7 AA eu Rote set LER RARE SA MR ERE n Stel eR en 73 Remove the main motor 4 of Oh 74 Remove the main motor 5 OF 7 inrsin dne dette nx Dok dee eene nane S 74 Remove the main motor 6 of Oh 75 Remove the main motor 7 of Oh 75 Main motor drive belt correctly installed A 76 Main motor drive belt incorrectly installed A 76 Remove the pick p solenoid 1 Of 5 ceci itte enti tpe sauacanoneesientent tears 77 Remove the pickup Solenoid 2 of 5 sisi 78 Remove the pickup solenoid 3 of 5 78 Remove the pickup solenoid 4 of 5 79 Remove the pickup Solenoid 5 of 5 iii 79 Remove the engine controller PCA 1 of 8 ss 80 Remove the engine controller PCA 2 of 8 81 Remove the engine controller PCA 3 of 8 81 Remove the engine controller PCA 4 of 8 82 Remove the engine controller PCA 5 Of 8 82 Remove the engine controller PCA 6 Of 8 83 Remove the e
63. e and separates it into image information and instructions that control the printing process The DC controller PCA synchronizes the image formation system with the paper input and output systems and then signals the formatter to send the print image data Sleep mode NOTE This product uses an Auto Off feature for sleep mode After a user specified time the Auto Off feature automatically conserves electricity by substantially reducing power consumption when the product is not printing After a user specified time the product automatically reduces its power consumption Auto Off The product returns to the ready state when a button is pressed a print job is received or a door is opened When the product is in Auto Off mode the control panel LEDs and the power button backlight LED are off NOTE Although the product lights are off in Auto Off mode the product functions normally when it receives a print job input output The product receives print data primarily from the following e Hi Speed USB 2 0 port e 802 11b g wireless networking wireless models only CPU The formatter incorporates a 400 MHz Helium processor Memory The random access memory RAM on the formatter PCA contains the page I O buffers and the font storage area RAM stores printing and font information received from the host system and can also serve to temporarily store a full page of print image data before the data is sent to the print
64. e appropriate procedure depending on the operating system you are using 114 Chapter 3 Solve problems ENWW Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view a Click Start and then click Printers and Faxes b Right click the driver icon and then select Properties c Click the Device Settings tab Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view a Click Start click Settings and then click Printers b Right click the driver icon and then select Properties c Click the Device Settings tab Windows Vista and Windows 7 a Click Start click Control Panel and then in the category for Hardware and Sound click Printer b Right click the driver icon and then select Properties c Click the Device Settings tab Mac OS X 10 4 a From the Apple menu amp click the System Preferences menu and then click the Print A Fax icon b Click the Printer Setup button Mac OS X 10 5 and 10 6 a From the Apple menu e amp click the System Preferences menu and then click the Print A Fax icon b Select the product in the left side of the window c Click the Options amp Supplies button d Click the Driver tab 2 Click the Auto option or the Off option under Jam Recovery ENWW Clear jams 115 Solve paper handling problems The following problems with paper cause print quality deviations jams or damage to the product Problem
65. e is working correctly by connecting it to another product Replace the cable if necessary Solve wireless problems NOTE HP LaserJet Professional P1100w Printer series only The installation program cannot detect the product during the setup process Cause Solution The product is off Verify that the product is on and ready Restart the product if necessary The product is too far away from the wireless router or access Move the product closer to the wireless router or access point point A personal firewall program is blocking communication Temporarily disable the firewall program to install the product Re enable the firewall program once the product installation is complete If disabling the firewall allows you to communicate with the product you might want to assign the product a static IP address and then re enable the firewall For information about firewalls that are used in an HP environment see www hp com support XP firewall information The product is not communicating with the wireless router or e Verify that the wireless tJ light is on If it is not on press access point the wireless tj button e Move the product closer to the wireless router or access point and then try again e Restore the default wireless settings a Turn the product off b Press and hold the wireless ti button and the cancel X button and then turn the product on c Hold the buttons until all the lights
66. earches for the UEL sequence when parsing commands However while downloading binary data such as host based code or NVRAM data the firmware suspends UEL parsing To handle hosts that disappear during binary sequences the firmware times out all ACL command sessions If a timeout occurs during a non download command sequence it is treated as the receipt of a UEL Ifa timeout occurs during firmware download the product resets Control panel The formatter sends and receives product status and command data to and from the control panel PCA Wireless PCA amp NOTE Wireless models only The wireless PCA controls the wireless function of the product 6 Chapter 1 Theory of operation ENWW Engine control system The engine control system coordinates all product functions according to commands that the formatter sends The engine control system drives the laser scanner system the image formation system and the pickup feed delivery system The engine control system contains the following major components e Engine control unit ECU DC controller o Low voltage power supply e High voltage power supply e Fuser control Figure 1 2 Engine control system nu ES 1 m DC controller LASER SCANNER SYSTEM Low voltage power supply Formatter IMAGE FORMATION SYSTEM High voltage power supply MEDIA FEED SYSTEM Fuser control 3
67. eeeeeeeesececeeeeaaneeceeeeeeeeeeeeeeeeeeeenenes 20 ue ege EE 21 Electrophotographic process ss 21 Image formation process cic diem ee Eo Madam orae tete rungen ER RERO 23 ENWW Latent image formation stage sssssessseeee enm ene 24 Pritmary charging iie opi ee oid eere tdi ee t around 24 Laser beam exposure ssssssssssirttnsttesteetttttttttttnnnnnnrtnenaeeeent tenen nnn 24 Deve loping stage EE 25 Print Cartridge eter rt p re NN 25 Transfer Le een Mo Pu Me osea ete Meri taa EM E N 26 FUSING stage sercar arrarua ANEA nennen nnn 27 Cleaning Stage eer ee dieses RE TR ARA RR endian ena 27 Pickup feed and delivery SYST m tee et ert ettet nee ra ann ARR n neta Ran e d a e LR 28 Photo sensors and switches ssssssssssssssssseeeeeeee nen errem enne nennen nenne 29 Input tray main input tray or priority input lot 30 Jam detection E 30 2 Removal and replacement EE 31 INTOAUCLION mc M HO 32 Removal and replacement strategy iii 32 Electrostatic discharge 2 intr Montre Bc Re Dc id indie 33 Required tools 33 Before performing Seite med 34 After pernorming RE 34 Postservice test PD MT 35 Printqualit E 35 Parts removal order iii 36 ie soe 37 Separation pad dire 38 Transter roller oerte err ttt eek ort
68. egion Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support ljp1100series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic information www hp com support ljp1100series Order additional HP service or maintenance agreements www hp com go carepack 164 Appendix A Service and support ENWW Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to repack the product before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain the print cartridge A CAUTION Itis extremely important to remove the print cartridge before shipping the product A print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner To prevent damage to the print cartridge avoid touching the roller on it and store the print cartridge in its original packing material or so that it is not exposed to light 2 Remove and retain the power cable interface cable and optional accessories such as an EIO card 3 If possible include print samples and 5
69. en Frayed or pinched harness wires can be difficult to find When replacing wire harnesses always use the provided wire loops lance points or wire harness guides and retainers Removal and replacement strategy A WARNING Turn the product off wait 5 seconds and then remove the power cord before attempting to service the product If this warning is not followed severe injury can result in addition to damage to the product The power must be on for certain functional checks during troubleshooting However disconnect the power supply during parts removal Never operate or service the product with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damage your eyes The sheet metal parts can have sharp edges Be careful when handling sheet metal parts A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must fully seat all FFCs in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA amp NOTE To install a self tapping screw first turn it counterclockwise to align it with the existing thread pattern and then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly XX TIP For clarity some photos in this chapter show components removed that
70. eplacement ENWW 2 Rotate the bottom of the cover away from the product and then remove the cover A Reinstallation tip When you reinstall the cover make sure that the tabs on the cover fit into the slots in the top of the chassis near the print cartridge opening It might be easier to reinstall the cover if you remove the rear cover first See Rear cover on page 52 Figure 2 21 Remove the face down cover 2 of 2 ENWW Covers 51 Rear cover Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 e Leftcover See Left cover on page 43 e Right cover See Right cover on page 46 e Face down cover See Face down cover on page 50 Remove the rear cover 1 Remove one screw with washer callout 1 Figure 2 22 Remove the rear cover 1 of 2 52 Chapter2 Removal and replacement ENWW 2 Release the bottom two corners of the cover and then rotate the bottom of the cover away from the product to remove it Figure 2 23 Remove the rear cover 2 of 2 ENWW Covers 53 Main assemblies Er NOTE Some photos in this section show components that might not be installed or removed from your product however the procedures for replacement and repair in this chapter are correct for your product Formatter PCA
71. er ENWW Laser scanner system The laser scanner system receives VIDEO signals from the ECU and formatter and converts the signals into latent images on the photosensitive drum The main components of the laser scanner are the laser unit and the scanner motor unit The DC controller sends signals to the laser scanner to control the functions of these components Figure 1 12 Laser scanner system Photosensitive drum BD sensor Laser unit Z Scanning mirror N Scanner motor unit SCANNER MOT OR CONTROL signal py LASER CONTROL signal BDI signal VIDEO signal ENWW Engine control system 19 Laser failure detection The DC controller determines an optical unit failure and notifies the formatter if the laser scanner encounters the following conditions e The scanner motor does not reach a specified rotation within a specified period of the scanner motor start up e The rotation of the scanner motor is out of specified range for a specified period during the scanner motor drive e The BD interval is out of a specified value during a print operation 20 Chapter 1 Theory of operation ENWW Image formation system Electrophotographic process ENWW The electrophotographic process forms an image on the paper Following are the major components u sed in the process Print cartridge Transfer roller Fuser Laser scanner High voltage power supply The DC controller us
72. erify that the product is releasing steam and does not have a functional problem Verify normal product operation Zi aan EA EN 1 Turn the product off and then on 2 Senda print job to the product and then verify that the product is operating correctly 3 When printing a job and vapor is visible immediately reprint the job using the same sheet of paper There should be either no visible vapor or much less vapor during the printing process Limit or reduce steam or vapor e Make sure that the product is placed in a well ventilated area that meets the environmental specifications e Do not place the product or store paper near an outside entrance where temperature changes can increase humidity e Use an unopened ream of paper that has not been exposed to high humidity e Store paper in an airtight container where it will be less likely to absorb moisture EE HA cc X 7 ENWW Solve image quality problems 121 Optimize and improve image quality Change print density You can change the print density setting by from the product properties dialog box 1 Windows XP Windows Server 2008 and Windows Server 2003 using the default Start menu view Click Start and then click Printers and Faxes Or Windows XP Windows Server 2008 and Windows Server 2003 using the Classic Start menu view Click Start and t
73. es the laser scanner and HVPS to form the toner image on the photosensitive drum The image is transferred to the paper and then fused onto the paper F igure 1 13 Electrophotographic process block diagram 1 of 2 ME Transfer roller Laser scanner EE 5 Engine controller T e he DC controller rotates the main motor to drive the following components Photosensitive drum Developing drum Primary charging roller follows the rotation of the photosensitive drum Transfer roller follows the rotation of the photosensitive drum Image formation system 21 Figure 1 14 Electrophotographic process block diagram 2 of 2 D Se E SES T1 Primary charging roller L x iN Ed ee Developing roller Main motor ies Photosensitive drum Transfer roller Engine controller 22 Chapter 1 Theory of operation ENWW Image formation process Each of the following process function independently and must be coordinated with the other product processes Image formation consists of the following processes e Latent image formation block Step 1 primary charging Step 2 laser beam exposure e Developing block o Step 3 developing e Transfer block o Step 4 transfer o Step 5 separation e Fusing block o Step 6 fusing e Drum cleaning block o Step 7 drum cleaning Figure 1 15 Image formation process Electrostatic latent image formation bl
74. ess PCA on page 57 Remove the pickup solenoid ENWW 1 Remove three screws callout 1 and then remove the plastic plate callout 2 Figure 2 63 Remove the pickup solenoid 1 of 5 Main assemblies 77 2 Remove one screw callout 1 and then remove the sheet metal plate callout 2 Figure 2 64 Remove the pickup solenoid 2 of 5 3 Disconnect one connector callout 1 and then release the wire harness callout 2 from the guide callout 3 Figure 2 65 Remove the pickup solenoid 3 of 5 x m 78 Chapter 2 Removal and replacement ENWW 4 Release the wire harness callout 1 from the guide callout 2 Figure 2 66 Remove the pickup solenoid 4 of 5 5 Remove one screw callout 1 and then remove the pickup solenoid callout 2 Figure 2 67 Remove the pickup solenoid 5 of 5 a7 WE b Reo kh ENWW Main assemblies 79 Engine controller PCA NOTE Some photos in this section show a product similar to the HP LaserJet Professional P1100 Printer series or the HP LaserJet Professional P1100w Printer series however the procedures for replacement and repair in this section are correct for your product Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e X Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 e Le
75. ft cover See Left cover on page 43 e Right cover See Right cover on page 46 e Cartridge door assembly See Cartridge door on page 48 e Face down cover See Face down cover on page 50 e Rear cover See Rear cover on page 52 e Formatter PCA See Formatter PCA on page 54 e Wireless PCA See Wireless PCA on page 57 Remove the engine controller PCA 1 Remove three screws callout 1 and then remove the plastic plate callout 2 Figure 2 68 Remove the engine controller PCA 1 of 8 80 Chapter2 Removal and replacement ENWW 2 Remove one screw callout 1 and then remove the sheet metal plate callout 2 Figure 2 69 Remove the engine controller PCA 2 of 8 3 Disconnect one connector callout 1 and then release the wire harness callout 2 from the guides callout 3 Figure 2 70 Remove the engine controller PCA 3 of 8 ENWW Main assemblies 81 4 Disconnect four connectors callout 1 and then remove the wire harnesses callout 2 from the guide callout 3 Figure 2 71 Remove the engine controller PCA 4 of 8 EN s vd y KS e e e D E e 5 Release the wire harness callout 1 from the ground spring callout 2 Figure 2 72 Remove the engine controller PCA 5 of 8 26406220 82 Chapter 2 Removal and replacement ENWW 6 Disconnect two connectors callout 1 and two FFCs callout 2 7 Remove one screw with washer callout 1 and then remove one more sc
76. han one I O simultaneously until the I O buffer is full This can occur even when the product is offline e Context sensitive switching The product can automatically recognize the personality PS or PCL of each job and configure itself to serve that personality e Isolation of print environment settings from one print job to the next For example if a print job is sent to the product in landscape mode the subsequent print jobs print in landscape mode only if they are formatted for landscape printing LEDM overview Er NOTE HP LaserJet Professional P1100w Printer series The low end data model LEDM provides one consistent data representation method and defines the dynamic and capabilities tickets shared between clients and devices as well as the access protocol event security and discovery methods ACL overview The advanced control language ACL is a language that supports product control and firmware downloads in products that support both PJL PCL and host based printing Each sequence of ACL ENWW Formatter control system 5 commands must be preceded by a unified exit command UEL and an PJL ENTER LANGUAGE ACL command The ACL sequence is always followed by a UEL Any number of commands can be placed between the UELs The only exception to these rules is the download command If a firmware download is done the download command must be the last command in the sequence It will not be followed by a UEL The firmware s
77. he negatively charged toner is attracted to the latent image on the photosensitive drum because the drum surface has a higher potential ENWW Image formation system 25 Transfer stage Step 4 The transfer charging roller to which a DC positive bias is applied imparts a positive charge on the paper When the paper comes in contact with the photosensitive drum the toner is transferred to the paper Figure 1 19 Transfer Photosensitive drum Transfer roller _ DC bias 777 7 7 Step 5 The elasticity of the paper causes its separation from the photosensitive drum A static charge eliminator aids separation by weakening any electrostatic adhesion Figure 1 20 Separation Photosensitive Transfer roller Static charge eliminator L 26 Chapter1 Theory of operation ENWW Fusing stage Step 6 The DC negative bias applied to the fusing film strengthens the holding force of the toner on the paper and prevents the toner from scattering The product uses an on demand fuser method The toner image is permanently affixed to the paper by heat and pressure Figure 1 21 Fusing Fuser heater Fuser film Toner Pressure roller Cleaning stage Step 7 The cleaning blade scrapes the residual toner off of the photosensitive drum and deposits it into the waste toner case Figure 1 22 Drum cleaning Cleaning blade a Photosensitive Waste toner container 7 ENWW Image format
78. hed remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 161 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User Li
79. hen click Printers Or Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Or Windows 7 Click Start and then click Devices and Printers 2 Inthe list of printers right click the name of this product and then click the Properties menu item to open the product properties dialog box 3 Click the Device settings tab and then move the Print Density slider to the desired setting 4 Click the Apply button to accept the setting and then click the OK button to close the dialog box 122 Chapter 3 Solve problems ENWW Clean the product Clean the pickup roller If you want to clean the pickup roller before deciding to replace it follow these instructions 1 Unplug the power cord from the product and remove the pickup roller See Pickup roller on page 37 2 Dab a lint free cloth in isopropyl alcohol and scrub the roller A WARNING Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the product and plug in the power cord allow the alcohol to dry completely amp NOTE In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of California disregard the previous recommendations and use a dry lint free cloth moistened with water to clean the pickup roller 3 Use a dry lint free cloth to wipe the pickup roller to remove
80. icked up operations e Drives the main motor Activates the high voltage power supply e Activates the laser scanner e Warms the fuser heater PRINT From the end of the INTR period until the last sheet Forms the image on the photosensitive drum based completes the fuser operation on the VIDEO signals from the formatter Transfers and fuses the toner image to the paper LSTR last From the end ofthe PRINT period until the main motor Moves the last printed sheet out of the product The rotation stops rotating product performs the following during the operations e Stops the main motor e Deactivates the high voltage power supply e Deactivates the laser scanner e Deactivates the fuser heater The product enters the INTR period as the LSTR period is completed if the formatter sends another print command Basic operation 3 Formatter control system The formatter is responsible for the following procedures e Controlling sleep mode e Receiving and processing print data from the various product interfaces e Monitoring control panel functions and relaying product status information through the control panel and the network or bidirectional interface e Developing and coordinating data placement and timing with the DC controller PCA e Storing font information e Communicating with the host computer through the network or the bidirectional interface The formatter receives a print job from the network or bidirectional interfac
81. ion system 27 Pickup feed and delivery system The media feed system picks up feeds and delivers the page Figure 1 23 Pickup feed and delivery system block diagram Delivery roller Pressure roller A Fuser film Transfer roller v Single sheet feed slot Photosensitve drum HP LJP P1100w printer Series Feed roller Pickup M o DT TE i7 l Separation pad 28 Chapter 1 Theory of operation ENWW Photo sensors and switches amp NOTE The illustration in this section also shows the product motor and solenoid The power switch is not shown Figure 1 24 Photo sensors motor and solenoid PS702 V PS701 Single sheet feed slot HP LJP P1100w printer Series SL1 Table 1 7 Photo sensors motor and solenoid Item Description M1 Main motor SL1 Pickup solenoid PS701 Fuser delivery sensor PS702 Media width sensor PS751 TOP sensor ENWW Pickup feed and delivery system 29 Input tray main input tray or priority input slot NOTE The HP LaserJet Professional P1100 Printer series has a single input tray The HP LaserJet Professional P1100w Printer series has a main input tray and a priority input slot Jam detection The product uses the following sensors to detect the presence of paper and to check for jams The paper must pass each sensor within a specified time NOTE To find the following components see Pho
82. is selected KO BoCc e Clean the inside of the product See Clean the product on page 123 AaBbCc AaBbCc Aa BoCc a power strip e Check the paper quality e Plug the product directly into an AC outlet instead of into Vertical repetitive defects e The internal parts might have toner on them If the defects Aa BoC occur on the back of the page the problem probably will correct itself after a few more printed pages AaBbCc m Pm e Inthe printer driver make sure the appropriate paper type Aa BoC is selected Aa BbCG e A component might be damaged If a repetitive mark A occurs at the same spot on the page use the repetitive Aa BoCc defect ruler table to find the problem See Repetitive defect ruler on page 103 Misformed characters e If characters are improperly formed producing hollow PAaoBbCc images the paper stock might be too slick Try a different PAaBbCce paper AGBP ZNaBICc AGBP ANaBIDcc Page skew e Make sure that the paper is loaded correctly and the paper guides are not too tight or too loose against the paper stack e X The input bin might be too full e Check the paper type and quality ENWW Solve image quality problems 119 Curl or wave Check the paper type and quality Both high temperature and high humidity cause paper to curl The paper might have been in the input tray too long Turn over the stack of paper in the tray A
83. its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR I
84. ity troubleshooting tools sssse enn emen 103 Repetitive defect ruler tenens 103 Interpret control panel light patterns sessssssssessseemenne 103 e i i 107 Common causes of jams ssssssssssesssseeeenee T AEE nennen nennen nnne nennen nennen nennen 107 E Tu le te Le EE 108 Clear jams from the input tray sis 109 Clear jams from the output areas ssssssese eene nnns 111 Clear jams from inside the product nerien ea eean A aE a Eaa 113 Solverepeated Jams eR ORO REIR EAE 114 Change jari ee ET 114 Solve paper handling problems ss 116 Solve image quality problems sise 117 Image defect table reis siccleade 117 Light print or faded deett t ete rette 117 Torier Decks tea eer peritis te tele ee abe Qu aed Eee e her a 117 Dropouts ates tette tutatus 118 Klee 118 Gray background eH Uc a e E es 118 Toner smear asierak na e I LT 118 Beie ene 119 Vertical repetitive defects sssssssssssssssseee teet 119 lee Beeler 119 Page SkeW ELE 119 CUNT OEB gege M T 120 Wrinkles or creases ssssssssssssssesesseeeeen enne mentre rnnt enn n nnn n nnne nen 120 Toner scatter outline ss 120 le Rte RE Ce SB nd tarte PR da idu 121 Optimize and improve image quality sssssssssssee eI 122 Change pri
85. l lights turn on For the HP LaserJet Professional P1100w Printer series the control panel buttons are unresponsive The product is unresponsive The formatter is defective For the HP LaserJet Professional P1100w Printer series the wireless PCA is defective Replace the formatter See Formatter PCA on page 54 For the HP LaserJet Professional P1100w Printer series replace the wireless PCA See Wireless PCA on page 57 The product is on but the control panel lights indicate that the product is not in the ready state The product is not ready The product has an internal error that was detected during the Power On Self Test sequence Consult the list of control panel light patterns to identify and correct the error 88 Chapter3 Solve problems ENWW ENWW Table 3 1 Basic problem solving continued Problem The product turns on the motor rotates and the control panel indicates the ready state butthe product does not print The product does not print Cause A component is defective Solution Perform an engine test to verify print engine components 1 Print an engine test page See Engine test button on page 93 2 Ifthe engine test page does not print check all the connectors on the engine controller PCA and reconnect any cables that are connected incorrectly 3 If after checking the connectors the error persists replace the engine contr
86. loosened dirt 4 Allow the pickup roller to dry completely before you reinstall it in the product 5 Reconnect the power cord ENWW Clean the product 123 Clean the paper path If you are experiencing toner specks or dots on the printouts clean the paper path This process uses a transparency to remove dust and toner from the paper path Do not use bond or rough paper AQBbGc AQBoGc AaBbCC AaBbCc AGBDCC Gf NOTE For best results use a sheet of transparency If you do not have any transparencies you can use copier grade paper 60 to 163 g m 16 to 43 Ib that has a smooth surface 1 Make sure that the product is idle and the ready light is on 2 Load paper in the input tray 3 Use the printer driver to process the cleaning page Follow the appropriate procedure depending on the operating system you are using Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view a Click Start and then click Printers and Faxes b Right click the driver icon and then select Properties c Click the Device Settings tab Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view a Click Start click Settings and then click Printers b Right click the driver icon and then select Properties c Click the Device Settings tab Windows Vista and Windows 7 a Click Start click Control Panel and then in the category for Hardware and S
87. lso try rotating the paper 180 in the input tray The fuser temperature might be too high In the printer driver make sure that the appropriate paper type is selected If the problem persists select a paper type that uses a lower fuser temperature such as transparencies or light paper Wrinkles or creases AaBbCc Make sure that paper is loaded properly Check the paper type and quality Turn over the stack of paper in the tray Also try rotating the paper 180 in the input tray For envelopes this can be caused by air pockets inside the envelope Remove the envelope flatten the envelope and then try printing again Toner scatter outline If large amounts of toner have scattered around the characters the transfer of toner to the paper is not optimal A small amount of toner scatter is normal for laser printing Try a different paper type setting in the printer driver or use a different paper type Turn over the stack of paper in the tray Use paper that is designed for laser printers 120 Chapter3 Solve problems ENWW Moisture NOTE This product dissipates heat by using convective AaBbCc cooling The heat and moisture generated by the printing Aa BbCc process escape through vents in the product exterior or through the output bin area AaBbCc AaBbCc Aa B C The release of moisture is a result of normal product operation However HP recommends using the following steps to v
88. matter initialization period or when the initialization period to end The product product is processing a cleaning page enters the ready state when the initialization period is finished Ready light is on and attention light is The product is in the ready state No action is required The product is off ready to receive a print job e Ready light is blinking and attention The product is receiving or processing No action is required The product is light is off data receiving or processing a print job 104 Chapter 3 Solve problems ENWW Table 3 3 Control panel light patterns continued Light status Attention light is blinking and ready light is off I S CIS State of the product The product has experienced an error that can be corrected at the product such as a jam an open door the absence of a print cartridge or the absence of paper in the proper tray Action Inspect the product determine the error and then correct the error If the error is the absence of paper in the proper tray or the product is in a manual feed mode put the proper paper in the tray and follow the on screen instructions or open and close the print cartridge door to resume printing Attention light is blinking and ready light is on The product has experienced a continual error from which it can recover on its own If the recovery is successful the product continues to the processing da
89. ment ENWW Reinstall the fuser To avoid damage to the wire harnesses make sure that they are correctly installed in the guides when the fuser is reinstalled Figure 2 52 Reinstall the fuser correct wire harness installation ENWW Main assemblies 71 Main motor Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 e Left cover See Left cover on page 43 e Right cover See Right cover on page 46 Remove the main motor 1 Release one tab callout 1 and then remove the holder callout 2 Figure 2 54 Remove the main motor 1 of 7 72 Chapter 2 Removal and replacement ENWW 2 Remove four screws callout 1 the scanner cover callout 2 and the sheet metal plate callout 3 NOTE The scanner cover and plate are removed as one assembly At TIP When the cover is reinstalled make sure that the black screws callout 4 are installed in the correct screw holes 3 Release two tabs callout 1 and then slightly separate the motor driver PCA callout 2 from the product A CAUTION The motor driver PCA is still connected to the product by the wire harnesses and a FFC Figure 2 56 Remove the main motor 3 of 7 ENWW Main assemblies 73 4 Disconnect two connectors callout 1 and caref
90. move the left cover callout 3 Figure 2 17 Remove the right cover 3 of 3 ENWW Covers 47 Cartridge door Before proceeding remove the following components Input tray or main input tray See Input tray or main input tray on page 40 Output bin tray extension See Output bin tray extension on page 41 Front cover See Front cover on page 42 Left cover See Left cover on page 43 Right cover See Right cover on page 46 Remove the cartridge door 1 Open the cartridge door and then release the tabs on the link arms callout 1 Figure 2 18 Remove the cartridge door 1 of 2 E 48 Chapter 2 Removal and replacement ENWW 2 Release two pins callout 1 and then remove the cartridge door callout 2 Figure 2 19 Remove the cartridge door 2 of 2 ENWW Covers 49 Face down cover Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 e Left cover See Left cover on page 43 e Right cover See Right cover on page 46 e Cartridge door assembly See Cartridge door on page 48 Remove the face down cover 1 Release two tabs callout 1 and slightly separate the face down cover from the rear cover Figure 2 20 Remove the face down cover 1 of 2 50 Chapter2 Removal and r
91. mponents Figure 3 4 External view Item Description Item Description 1 Cancel button HP LaserJet 5 Input tray or main input tray Professional P1100w Printer series only NOTE The HP LaserJet Professional P1100 Printer series has a single input tray The HP LaserJet Professional P1100w Printer series has a main input tray and a priority input slot 2 Output bin face down tray 6 Media end plate ENWW Tools for troubleshooting 97 Description Output bin tray extension Priority input slot HP LaserJet Professional P1100w Printer series only Figure 3 5 Cross section view Description Power switch Power receptacle Item Description Item Description 1 Pressure roller 7 Priority input slot HP LaserJet Professional P1100w Printer series only 2 Fuser film assembly 8 Pickup roller 3 Delivery roller 9 Separation pad 4 Photosensitive drum 10 Feed roller 5 Print cartridge 11 Transfer roller 6 Laser scanner 98 Chapter 3 Solve problems ENWW harts iming c General t 18J28H 1esnj seg BuiBieyo 1eJsue1L seig Buidoje eq seg Buifieu feug LIN 100W uen oag reubis ndno aa epoiq Jase ZW 10304 1euueos 2 933 pueuue peys juud L0ZSd 10sues uewjep 1esn4 LSZSd 10sues dOL b b EL g n g g H g g g g H uoneedo NO YMS J9MOd Figure 3 6 General timing diagram 1oded YT uo sjurd oAnnoosuoo omy Peyo
92. n motor rotation Toner adhered to the pressure roller is fused to the paper The paper is ejected from the product Engine control system 15 Low voltage power supply The low voltage power supply LVPS converts ac input voltage to dc voltage The LVPS has two fuses on the PCA The LVPS 24 V output is interrupted to the fuser and the high voltage power supply if the cartridge door interlock switch SW501 is in the off position cover open A WARNING The product power switch only interrupts dc voltage from the LVPS The ac voltage is present in the product when the power cord is plugged into a power receptacle and the power switch is in the off position You must unplug the product power cord before servicing the product Figure 1 10 Low voltage power supply LVPS AC input Engine controller Low voltage power supply DC controller I Rectifying circuit Q Fuse FU201 Cartridge door switch High voltage SW501 1 power supply Frequency FREQSNS detection circuit 24V 220 240V model only generation circuit Protection circuit 24V ON OFF circuit 5V generation circuit 16 Chapter 1 Theory of operation 3 3V generation circuit 3 3V 3 3VON 3 3UON 3 3U Power switch SW502 ENWW Overcurrent overvoltage protection ENWW The low voltage power supply has a protective function against overcur
93. n utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir www arcep fr Notice for use in Russia CyujecrByrior onpenerieHHbie OrpaHvyeHua No UCNONL30BAHUIO GeCNPOBOAHEIX CeTen CTAHAAPTA 802 11 b g c pa6oyen uacroro 2 4 Tu AanHoe o6opynoBaHue MOXer UCNONb30BaTbCA BHyTDM noMeuieHu c HCNONL30BAHHEM ANana3oHa YacToT 2400 2483 5 MI kanani 1 13 Mpu MCHOJIBSOBaHMM BHYTPU NOMELLEHUA MakcuMaribHas SHhEKTHBHAA UZOTPONHO u3snyuaemaa MOLLHOCTE 24MM aonxHa cocTaBnaTk He 6onee 100MBT Korean statement So suc PSS ADEM ASO R Dlo Taiwan statement EIR EA PE E E PEEL SELMA EARE ERR ES JERERT HI rd RENE SSM TE EI SSS UKE a ER y DD o BHIR CE BIZ BE FE eS BBE D ROE Ter BETTEDPSTI Ara TBE LE ORCH diste DHEA REG THE E RATE PEER ESS S RAAN ERER LR gt BS R H E PE 1i N i
94. ne nenne 60 Remove the pickup assembly 1 of 7 iii 61 Remove the pickup assembly 2 of 7 eene nennen nennen 62 Remove the pickup assembly 3 of 7 iii 62 Remove the pickup assembly 4 of 7 iii 63 Remove the pickup assembly 5 of 7 iii 63 Remove the pickup assembly 6 of 7 64 Remove the pickup assembly 7 of 7 nennen ennemis 64 Reinstall the pickup assembly 1 of 4 correct ground spring position 65 Reinstall the pickup assembly 2 of 4 incorrect ground spring position eseeeeeeeeeeeeeeeeeeeen 65 Reinstall the pickup assembly 3 of 4 lift plate in raised position sssssssssssse 66 Reinstall the pickup assembly 4 of 4 lift plate in lowered position 66 Remove the fuser TOT 7 aset NEEN ed ilte dicti te en eed d deed ded deed e ced e e das 67 Remove he fuser 2 E EE 68 Remove the fuser 3 of 7 e eee RD aim 68 Remove the T ser 4 of Z dante ip degentes RE nf tt 69 Remove the user S 0f 7 od Lt eda Pede Le orte 69 Remove the fuser 6 Of 7 iot Ra a eder ebd e ud 70 Remove th user LOT 7 2 foret en tta e thc Phat qt RE e HE TORRE e ge HREDR Heg Er LEES 70 Reinstall the fuser correct wire harness installation 71 Reinstall the fuser incorrect wire harness installation eese 71 Remove the main motor of 72 ENWW Figure 2 55 Figure 2 56 Figur
95. ner scatter outline 120 toner smear 118 toner specks 117 vertical lines 118 vertical repetitive defects 119 wave 120 wireless problems 90 wrinkles 120 specifications acoustic 168 environment 169 physical 168 static precautions 33 status light patterns 103 storing product 169 supplies ordering 136 ENWW support Web sites online 105 customer support 105 repacking product 165 Macintosh customer service information form 166 support 164 T technical support online 105 repacking product 165 service information form 166 temperature specifications 169 tests drum rotation 94 half self test check 94 post service 35 print quality 35 tips iii toner loose toner 119 low 117 scatter outline 120 smear 118 specks 117 toner cartridges See print cartridges tools required 33 transfer stage 26 tray jams clearing 109 troubleshooting basic steps 88 checklist 88 Demo page 90 drum rotation check 94 half self test 94 image formation 94 power 88 problem source 91 U USB port problem solving 129 W warnings iii warranty customer self repair 164 license 162 print cartridges 161 product 160 ENWW Index 185 186 Index ENWW 2010 Hewlett Packard Development Company L P www hp com CE651 90953
96. ngine controller PCA 7 of 8 83 Remove the engine controller PCA 8 Of 8 84 Reinstall the engine controller PCA 1 of 4 eem emnes 84 Reinstall the engine controller PCA 2 of 4 un 85 Reinstall the engine controller PCA 3 of 4 85 Reinstall the engine controller PCA 4 of 4 ie 86 Sample engine test page 2 4d deese tet E na eee read RE tree REA Er Ra nee Nine 93 lte Ee ee ue 95 Engine controller PCA connectors usine 96 IEN 97 iji M 98 G eneraltirming diaa EE 99 Circuit diagram HP LaserJet Professional P1100 Printer series 2 eeeeeeeeeeeeeeeeeeeeeeeees 100 Circuit diagram HP LaserJet Professional P1100w Printer series ccccccccceeceeeeeeeeeeeeeeees 101 Base ee Te 139 Base ue TEE 140 Wireless MOGE M adresse es ta nine date net rate eer 142 Internal assemblies 1 08 9 3 ee te ne eegene ane Le 144 Internal assemblies 2 of 3 cioe T Ine E e ete toe Er eruta 146 internal assemblies 9 OF NEE 148 lue cc 150 xvi ENWW 1 Theory of operation e Basic operation e Formatter control system e Engine control system e Image formation system e Pickup feed and delivery system e Input tray main input tray or priority input slot ENWW 2 Basic operation Major product systems The product contains the following major systems e X Engine control system e Laser scanner system e Image formation
97. nt density ooh Hc HO tt et a ro p aad Pa 122 Clean the product EE 123 Clean the pickup roller ss 123 Glean theipaper path emo etn eee 124 Clean the print cartridge aen deele Eed ENEE RENE RR ER EIER ERRARE ERR MILENA 126 Clean the exterior oes e ae ede EEN 128 Solve performance problems ss 129 Solve connectivity problems nectar ne nnne ha Rte nan nua EA SEENEN 130 Solve direct connect problems nter ntn nennen 130 Solve wireless problems cccccceceeeeeeeeeeeeeeeceaeeeaeeaeceeeeeeeeeeeeeedsegceessaeaaeaaneeeeeeeeseeeeeess 130 Service mode functions cepe edere EEGENEN EA 132 Product r sets o ueteres edi bei teeth erbe Hu AA nd ee 132 Prod ct updates ex omo ee pte e CDM nem enum 133 ENWW W I ln E Late LAG LE LUE ee HS ne 135 Order parts by authorized service providers nnne 136 Order parts accessories and supplies sssssssssssss nnen nsemmi 136 Related documentation and software eene 136 Supplies part numbers ss 136 Customer self r pair Darts rre en dE KEREN tea E EUR UE CE titine 137 Sevic In 137 Whole unit replacement part numbers sss 137 How to use the parts lists and dagrams nennen nnns 138 Assemb alorem 139 SECH ee TEE 139 hu Pp 140 B se m del EET 140 Wireless le ET 142 In
98. ock lt Paper path ENWW Image formation system 23 Latent image formation stage During the latent image formation stage the laser scanner forms an invisible image on the photosensitive drum in the print cartridge Primary charging Step 1 de and ac biases are applied to the primary charging roller which transfers a uniform negative potential to the photosensitive drum Figure 1 16 Primary charging Primary charging roller DC bias Photosensitive drum 7 7 777 Laser beam exposure Step 2 The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum surface An electrostatic latent image is formed on the drum where negative charges were neutralized Figure 1 17 Laser beam exposure Laser beam Unexposed area Exposed area 24 Chapter 1 Theory of operation ENWW Developing stage Print cartridge Step 3 In the print cartridge the developing cylinder transfers toner onto the electrostatic latent image on the photosensitive drum Figure 1 18 Print cartridge Blade Developing cylinder __ Unexposed area C2 AC bias Unexposedarea aT D mr MS WU Exposed area ca DC bias 7 7 Toner acquires a negative charge from the friction that occurs when the developing roller rotates against the developing blade The developing bias is applied to the developing roller to make a potential difference between the developing roller and the photosensitive drum T
99. oller PCA See Engine controller PCA on page 80 The formatter is defective Print a demo page Select Demo Page from the Print Information Pages drop down on the Services tab in the printer driver If the Demo page does not print replace the formatter See Formatter PCA on page 54 Solve problems checklist 89 Problem Table 3 1 Basic problem solving continued Cause The product prints the engine The cable is not connected test or the configuration page HP LaserJet Professional P1100w Printer series only but does not print jobs from a computer The product does not print from a computer correctly Solution Reconnect the cable Try using a new USB cable that is 3 m 10 ft or less in length For the HP LaserJet Professional P1100w Printer series the wireless connection has been lost See Solve wireless problems on page 130 Anincorrect driver is selected Select the correct printer driver The printer driver is not installed correctly Remove and then reinstall the product software Make sure that you use the correct procedure and port setting Other devices are connected to the product for example through a switch or hub that are interfering with the computer product communications Disconnect the other devices switches or hubs There is a computer port communications problem The formatter is defective Reset the computer port set
100. oller inside the product Doing so can damage the product CAUTION To prevent damage do not expose the print cartridge to light Cover it with a piece of paper 126 Chapter 3 Solve problems ENWW 2 With a dry lint free cloth wipe any residue from the paper path area and the print cartridge cavity 3 Reinstall the print cartridge and then close the print cartridge door ENWW Clean the product 127 4 Disconnect the power cord Clean the exterior Use a soft damp lint free cloth to wipe dust smudges and stains off of the exterior of the product 128 Chapter 3 Solve problems ENWW Solve performance problems Problem Cause Solution Pages print but are totally blank The cartridge pull tab or the sealing tape might still be in the print cartridge Verify that the cartridge pull tab and tape have been removed completely from the print cartridge The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page Pages print very slowly Heavier paper types can slow the print job Print on a different type of paper Complex pages can print slowly Narrow or small paper can print slowly Proper fusing might require a slower print speed to make sure that the best print quality is achieved Using the FastRes
101. ound click Printer b Right click the driver icon and then select Properties c Click the Device Settings tab Mac OS X 10 4 a From the Apple menu amp click the System Preferences menu and then click the Print A Fax icon b Click the Printer Setup button 124 Chapter 3 Solve problems ENWW Mac OS X 10 5 and 10 6 a From the Apple menu amp click the System Preferences menu and then click the Print amp Fax icon b Select the product in the left side of the window c Click the Options amp Supplies button d Click the Driver tab 4 Inthe Cleaning Page area click the Start button to process the cleaning page amp NOTE The cleaning process takes about 2 minutes The cleaning page stops periodically during the cleaning process Do not turn the product off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the product ENWW Clean the product 125 Clean the print cartridge area You do not need to clean the print cartridge area often However cleaning this area can improve the quality of the printed sheets A WARNING Before changing the separation pad turn the product off disconnect the power cord from the wall outlet and then wait for the product to cool 1 Disconnect the power cord from the product Open the print cartridge door and then remove the print cartridge A CAUTION Do not touch the black sponge transfer r
102. ove the left cover 2 of 5 3 HP LaserJet Professional P1100 Printer series Remove the light pipe callout 1 HP LaserJet Professional P1100w Printer series Remove the light pipe callout 1 wireless button callout 2 and the cancel button callout 3 Figure 2 12 Remove the left cover 3 of 5 44 Chapter 2 Removal and replacement ENWW 4 Remove one screw callout 1 Figure 2 13 Remove the left cover 4 of 5 5 Release three tabs callout 1 at the top rear and bottom of the cover slide the cover toward the front of the product to release two tabs callout 2 and then remove the left cover callout 3 Figure 2 14 Remove the left cover 5 of 5 ENWW Covers 45 Right cover Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 Remove the right cover 1 Use the figure below to locate the tabs callout 1 on the cover Figure 2 15 Remove the right cover 1 of 3 2 Remove on screw callout 1 and open the print cartridge door Figure 2 16 Remove the right cover 2 of 3 46 Chapter 2 Removal and replacement 3 Release three tabs callout 1 at the top rear and bottom of the cover slide the cover toward the front of the product to release two tabs callout 2 and then re
103. pen the print cartridge door and then remove the print cartridge A CAUTION To prevent damage do not expose the print cartridge to light Cover it with a piece of paper 2 If you can see the jammed paper carefully grasp the jammed paper and slowly pull it out of the product ENWW Clear jams 113 3 Reinstall the print cartridge and then close the print cartridge door Solve repeated jams e Verify that the input tray is not overfilled The input tray capacity varies depending on the type of print paper that you are using e Verify that the paper guides are properly adjusted e Check that the input tray is securely in place e Do not add paper into the input tray while the product is printing e Use only HP recommended paper types and sizes e Do not fan paper prior to loading it in a tray To loosen the ream hold it firmly in both hands and twist the paper by rotating your hands in the opposite direction e Donotlet print paper stack up in the output bin The print paper type and the amount of toner used affect the output bin capacity e Check the power connection Make sure that the power cord is firmly connected to both the product and the power supply box Plug the power cord into a grounded power outlet Change jam recovery When the Jam Recovery feature is turned on the product reprints any pages that are damaged during a jam 1 Use the printer driver to change the default settings Follow th
104. place software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province
105. rectly grounded power source the LEDs on the control panel do not illuminate and the main motor does not rotate The product does not turn on Cause No power to the product Solution 1 Verify that the power Switch is turned on 2 Verify that the power cable is correctly plugged into the outlet and the product 3 Verify that the power outlet has the correct voltage The formatter is defective The engine controller PCA is defective Replace the formatter See Formatter PCA on page 54 Replace the engine controller PCA See Engine controller PCA on page 80 When turned on the LEDs on the control panel light up but the main motor does not rotate The product turns on but the motor does not rotate The print cartridge door is open Close the print cartridge door A page is jammed in the paper path Clear all pages from the paper path and make sure that all sensors are working correctly The cable is not connected correctly Reconnect the motor cable The motor is not mounted correctly in the product chassis Verify that the motor is connected correctly and that it rotates freely The engine controller PCA is defective The main motor is defective Replace the engine controller PCA See Engine controller PCA on page 80 Replace the motor See Main motor on page 72 The product turns on and the motor rotates but none of the control pane
106. rent and overvoltage to prevent failures in the power supply circuit If an overcurrent or overvoltage condition occurs the system automatically cuts off the output voltage If the dc power is not being supplied from the low voltage power supply the protective function might be running In such case turn off the power switch and unplug the power cord Do not plug in the power cord or turn on the power switch again until the cause is found WARNING If you believe the overcurrent or overvoltage protection circuits have been activated do not plug in the product power cord or turn on the product power until the cause of the failure is found and corrected In addition two fuses in the low voltage power supply protect against overcurrent If overcurrent flows into the ac line the fuses melt and cut off the power distribution Engine control system 17 High voltage power supply The high voltage power supply HVPS applies biases to the following components e X Primary charging roller e Developing roller o Transfer roller Figure 1 11 High voltage power supply Engine controller DC controller High voltage power suppl En e 18 Chapter 1 Theory of operation Primary charging bias circuit Developing gt To primary charging roller bias circuit Transfer bias circuit gt To developing roller Photosensitive drum Transfer roll
107. rew callout 2 ENWW Main assemblies 83 8 Remove three screws with washers callout 1 and then remove the engine controller PCA callout 2 Figure 2 75 Remove the engine controller PCA 8 of 8 crm 4 p PATA Ors P Cp ar Reinstall the engine controller PCA NOTE Follow these steps to correctly install the transfer wire harness 1 Set the ground spring callout 1 on the transfer wire harness callout 2 Figure 2 76 Reinstall the engine controller PCA 1 of 4 84 Chapter2 Removal and replacement ENWW 2 Position the transfer wire harness callout 1 in the guide callout 2 Figure 2 77 Reinstall the engine controller PCA 2 of 4 3 Connect one connector callout 1 Figure 2 78 Reinstall the engine controller PCA 3 of 4 EL fF ENWW Main assemblies 85 4 Position the transfer wire harness callout 1 in the guides callout 2 Figure 2 79 Reinstall the engine controller PCA 4 of 4 86 Chapter 2 Removal and replacement ENWW 3 Solve problems ENWW Solve problems checklist Troubleshooting process Tools for troubleshooting Clear jams Solve paper handling problems Solve image quality problems Clean the product Solve performance problems Solve connectivity problems Service mode functions Product updates 87 Solve problems checklist Table 3 1 Basic problem solving Problem When the product is connected to a cor
108. rformance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CORBIS AUER SFER S EESIIR S VCCI ORE CHOC DIAZBTRRNRE CT CORBIS RERACHATSECE EAMELTUOETA CORBMIVACTLEV A SEI EL MASNSe SBSes SHOT CEMHVET EIRE HAS IGE TIL URRY RUE LT TEL Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 110 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet A CAUTION To prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan SAIT Elte GEN ESL ASA BiRA K IS 1800 Rin CIM FH e Au EMC statement Korea B2 212 0 212 2 AAS BB Ce AXIASSES amp 7 AS YSA 2M F2 JAAA ASHE AS S592 FG Hd SE ULHA ASS USU
109. rietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred 162 Appendix A Service and support ENWW Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or
110. rmation pages configuration page 102 J jams common causes of 107 locations 108 output bin clearing 111 preventing 114 tray clearing 109 Japanese VCCI statement 177 K Korean EMC statement 177 L laser beam exposure stage 24 laser safety statements 177 178 laser scanner operations 19 license software 162 light patterns 103 location assemblies base product xi M Macintosh support 164 N noise specifications 168 notes iii 6 online support 105 operating environment specifications 169 Index 183 operations engine control system 7 laser scanner 19 ordering print cartridge xi product documents xi supplies and accessories 136 whole unit replacement xi output quality See print quality P packaging product 165 pages blank 129 not printing 129 printing slowly 129 pages skewed 116 paper handling problem solving 116 paper input trays feeding problems solving 116 paper jams See jams paper path cleaning 124 part number print cartridge xi whole unit replacement xi parts assemblies base product xi photosensitive drum rotation functional checks 94 physical specifications 168 pickup roller clean 123 pliers required 33 post service tests 35 power troubleshooting 88 preservice checklist 34 primary charging stage 24 print cartridge ordering xi part number xi print cartridges warranty 161 print density 118 print quality creases 120 curl 120 dropouts 118 gray background 118
111. ry Memory whose contents are retained when power is removed Dx Yes L No If Yes please describe the type size function and steps to clear the memory below Type Flash EEPROM etc Size Function Steps to clear memory EEPROM 8KB Printer Specific Data User cannot service tools can Type Flash EEPROM etc Size Function Steps to clear memory NAND Flash 64MB Printer Driver and Firmware User cannot service tools can Type Flash EEPROM etc Size Function Steps to clear memory Mass Storage Does the device contain mass storage memory Hard Disk Drive Tape Backup L Yes D No If Yes please describe the type size function and steps to clear the memory below Type HDD Tape etc Size Function Steps to clear memory Type HDD Tape etc Size Function Steps to clear memory Author Information Name Title E mail Business Unit Technical Marketing LaserJet Business Engineer Date Prepared 08 28 2009 176 Appendix C Regulatory information ENWW Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Pe
112. s ENWW 4 Parts and diagrams e Order parts by authorized service providers e How to use the parts lists and diagrams e Assembly locations e Covers e Internal assemblies e PCAs e Alphabetical parts list e Numerical parts list ENWW 135 Order parts by authorized service providers Order parts accessories and supplies Table 4 1 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Related documentation and software Table 4 2 Related documentation and software Item Description Part number HP LaserJet P1100 Printer series User Guide Product user guide CE651 90901 HP LaserJet P1100 Printer series Service Manual English service manual this CE651 90953 manual Supplies part numbers Table 4 3 Supplies part numbers Item Description Part number HP LaserJet print cartridge Print cartridge CE285A new CE285 67901 service 136 Chapter 4 Parts and diagrams ENWW Customer self repair parts Table 4 4 Customer replaceable units CRU kit part numbers Item Description Part number Kit separation pad Separation pad CE651 67901 Installation instructions Kit pickup roller Pickup roller CE651 67902 Installation instructions Service parts NOTE The
113. s PCA Disconnect one FFC callout 1 release one tab callout 2 and then remove the PCA callout 3 Figure 2 28 Remove the wireless PCA ENWW Main assemblies 57 Laser scanner assembly Before proceeding remove the following components e Input tray or main input tray See Input tray or main input tray on page 40 e Output bin tray extension See Output bin tray extension on page 41 e Front cover See Front cover on page 42 e Left cover See Left cover on page 43 e Right cover See Right cover on page 46 Remove the laser scanner assembly 1 Release one tab callout 1 and then remove the holder callout 2 Figure 2 29 Remove the laser scanner assembly 1 of 4 a 58 Chapter 2 Removal and replacement ENWW 2 Remove four screws callout 1 the scanner cover callout 2 and the sheet metal plate callout 3 NOTE The scanner cover and plate are removed as one assembly AC TIP When the cover is reinstalled make sure that the black screws callout 4 are installed in the correct screw holes Figure 2 30 Remove the laser scanner assembly 2 of 4 3 Disconnect one FFC callout 1 and then remove four screws callout 2 Figure 2 31 Remove the laser scanner assembly 3 of 4 ENWW Main assemblies 59 4 Disconnect one connector callout 1 and then remove the laser scanner assembly callout 2 Figure 2 32 Remove the laser scanner assembly 4 of 4 Ae d NU
114. s or dots on the printouts clean the paper path This process uses a transparency to remove dust and toner from the paper path Do not use bond or rough paper AaBoGc AQBbCc AaBbCc NOTE For best results use a sheet of transparency If you do not have any transparencies you can use copier grade paper 60 to 163 g m 16 to 43 Ib that has a smooth surface 1 Make sure that the product is idle and the ready light is on NOTE Ifthe product is in the auto off state the ready light is off 2 Load paper in the input tray 3 Open the product Properties 4 Click the Device Settings tab 5 Inthe Cleaning Page area click the Start button to process the cleaning page amp NOTE The cleaning process takes about 2 minutes The cleaning page stops periodically during the cleaning process Do not turn the product off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the product Configuration page The configuration page lists current product settings and properties It also contains a status log report To print a configuration page do the following 1 Open the printer driver and then click the Properties or Preferences button 2 Click the Services tab and then in the Print Information Pages drop down list click the Config Page list item 3 Click the Print button On wireless models you can print the configuration page
115. shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device A CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em car ter secundario isto nao tem direito a prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e nao pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian
116. ss signal from the wireless router or access point Or you might communication need to move the wireless router or access point e A concrete or metal framed wall stands between the product and the wireless router or access point e Televisions computer appliances microwave ovens intercoms mobile cellular phones battery chargers and AC power adapters are installed close to the network e A broadcast station or high tension wire is located close to the network e A fluorescent light that is near the network is being switched on or off ENWW Solve connectivity problems 131 Service mode functions Product resets HP LaserJet Professional P1100w Printer series only To restore the product to the factory default settings follow these steps Gf NOTE This procedure does not reset page counts service IDs or other static product values 1 Turn the product off 2 Turn the product on and while it is initializing press and hold the cancel X button and wireless t button at the same time for about 10 to 15 seconds all of the LEDs will blink in unison until the buttons are released 132 Chapter3 Solve problems ENWW Product updates Software and firmware updates and installation instructions for this product are available at www hp com support ljp1100series Click Downloads and drivers click the operating system and then select the download for the product ENWW Product updates 133 134 Chapter 3 Solve problem
117. station mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part e Remove the print cartridge After performing service e Plugin the power cable e Reinstall the print cartridge e Load paper in the product 34 Chapter 2 Removal and replacement ENWW Post service test Perform the following test to verify that the repair or replacement was successful Print quality test 1 Verify that you have completed the necessary reassembly steps 2 Make sure that the tray contains clean unmarked paper 3 Attach the power cord and interface cable or interface cables and then turn on the product 4 Verify that the expected startup sounds occur 5 Print a configuration page and then verify that the expected printing sounds occur 6 Print a demo page and then verify that the print quality is as expected 7 Send a print job from the host computer and then verify that the output meets expectations 8 Clean the outside of the product with a damp cloth ENWW Post service test 35 Parts removal order Figure 2 2 Parts removal order DER tray Output tray r Front cover Right cover Light pipe Wireless button Cancel button Left cover Wireless PCA Wireless models Formatter PCA Right cover Laser scanner assembly Main motor Cartridge door Face down cover Rear cover Pickup assembly and separation pad
118. t power supply to the fuser heater and notifies the formatter of a failure state when it encounters the following conditions Start up failure o If the main thermistor does not detect a specified temperature during the start up process of the heater in the wait period o If the main thermistor does not detect a specified temperature during the heater temperature control in the initial rotation period Abnormal low temperature o If the main thermistor detects an abnormal low temperature of the fuser unit during the printing operation Abnormal high temperature o If the main thermistor detects an abnormal high temperature of the fuser unit Frequency detection circuit failure o If a specified frequency of the FREQUENCY signal is not detected within a specified period after the product is turned on Engine control system 13 Fuser temperature control The fuser temperature control maintains the temperature of the fuser heater at its targeted temperature The DC controller monitors the FIXING TEMPERATURE FSRTH signals and sends the FIXING HEATER CONTROL FSRD signal according to the detected temperature The fuser heater control circuit controls the fuser heater depending on the signal so that the heater remains at the targeted temperature Figure 1 9 Fuser heater control circuit AC input A Engine controller Fixing control Frequency detection circuit 220 240V model only Relay control Fuser heater circui
119. t safety circuit ser heater control circuit Fuser film unit Pressure roller Fuser unit 14 Chapter1 Theory of operation ENWW Fuser protective function The protective function detects an abnormal temperature rise of the fuser unit and interrupts power supply to the fuser heater The following three protective components prevent an abnormal temperature rise of the fuser heater DC controller The DC controller interrupts power supply to the fuser heater when it detects an abnormal temperature of the fuser heater Fuser heater safety circuit o The fuser heater safety circuit interrupts power supply to the fuser heater when the detected temperature of the main thermistor is abnormal Thermal fuse o The contact of the thermal fuse is broken to interrupt power supply to the fuser heater when the thermal fuse detects an abnormal temperature of the fuser heater Pressure roller cleaning ENWW The pressure roller cleaning process is initiated by the formatter The process removes toner that has accumulated on the pressure roller by transferring it to a sheet of paper The product feeds a sheet of paper after receiving the cleaning command from the formatter Main motor rotation is stopped when the trailing edge of the paper passes through the transfer roller The main motor rotation is repeatedly started and then stopped The fuser heater is turned on and then off at the same interval as mai
120. ta state and completes the job If the recovery is unsuccessful the product continues to the continuable error state Try removing any paper from the paper path and turning the product power off and then on again The attention and ready lights are on The product has experienced a fatal error from which it cannot recover 1 Turn off the product or disconnect the power cord from the product 2 Wait 30 seconds and then turn on the product or reconnect the power cord to the product 3 Wait for the product to initialize 4 Ifthe error persists contact customer support for more information See Customer support on page 164 The wireless light is blinking ENWW The product is attempting to locate a wireless network No action is required Tools for troubleshooting 105 Table 3 3 Control panel light patterns continued Light status State of the product Action The wireless light is on The product is connected to a wireless No action is required The wireless light is off The product is not connected to a network and the wireless unit in the product might be turned off If the light is off the product is not connected to the network and the wireless unit in the product might be off Press the wireless button to try connecting to the network or run the Wireless Configuration utility to configure the product See the product user guide To verify that the product fin
121. ternal assemblies sise 144 Internal assemblies 1 Of 3 eniin entere nt tid d E RR dnd d he 144 intemal assemblies 2 Of 3 eicit ced tpe deg tree oca tree dada a dd dedu need 146 Internal assemblies 3 of 3 148 Hep c 150 Alphabetical parts list seen 152 Numerical parts listsss d tent i 155 Appendix A Service and SUPP ORE EE 159 Hewlett Packard limited warranty statement 2 0 0 0 eee cee eects eect eter eee e eee e eee eeeeaaeeeeeeeeeeeaeeeeeeeeeeaaas 160 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 161 End User License Agreement suisses 162 Customer self repair warranty service sis 164 CUSTOMER SUPPOM C 164 Repack the product eEE EEEn En nnne 165 Service information fOr NEE 166 Appendice EE 167 Physical specificatlons 2 treten coerente AAE EEEE 168 Power consumption BETEN 168 Lee Lee ee re EE 168 Environmental specifications sasoiean aa Yee a vaa ud ee abun eee Fee eme Tree Yee sine dites 169 Appendix Regulatory information PIRE FH EER ERE aa ENSE EUER SRER EE Sains EES 171 FCC T6GQUIAOMS EE 172 Declaration of conformity base models sssssssssseeene eene mener 173 Declaration of conformity wireless models essen eene 174 Certificate of Volatility sistema nanas ec 175 Safety statements iii 177
122. the paper guides to the width and length of the paper that you are using and try printing again More than one sheet feeds at one time The paper tray might be overloaded Remove some of the paper from the tray The paper might be wrinkled folded or damaged Verify that the paper is not wrinkled folded or damaged Try printing on paper from a new or different package The product does not pull paper from the input tray The product might be in manual feed mode At the computer follow the onscreen instructions to deactivate manual feed mode Or at the product open and close the print cartridge door The pickup roller might be dirty or damaged Clean the roller if it is dirty Replace the roller if it is damaged See Pickup roller on page 37 The paper length adjustment control in the input tray is set at a length that is greater than the paper size Set the paper length adjustment control to the correct length 116 Chapter 3 Solve problems ENWW Solve image quality problems You can prevent most print quality problems by following these guidelines e Use paper that meets HP specifications e Clean the product as necessary See Clean the product on page 123 Image defect table This section provides information about identifying and correcting print defects Light print or faded NOTE The paper might not meet Hewlett Packard s media specifications for example the
123. tings see the computer user guide for more information Replace the formatter See Formatter PCA on page 54 For the HP LaserJet Professional P1100w Printer series the wireless PCA is defective Replace the wireless PCA See Wireless PCA on page 57 90 Chapter3 Solve problems ENWW Troubleshooting process Determine the problem source The following table includes basic questions to ask the customer to quickly help define the problem or problems General topic Questions Environment e Is the product installed on a solid level surface 1 e Is the power supply voltage within 10 volts of the specified power source D Is the power supply plug inserted in the product and the outlet e Is the operating environment within the specified parameters e l sthe product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the coping processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the print cartridge OPC e Is the product exposed to direct sunlight Paper e Does the customer use only supported paper e l sthe paper in good condition no curls folds or distortion e isthe paper stored correctly and within environmental limits Input trays e Is the amount of paper in the tray within specifications e l sthe paper correc
124. tly placed in the tray e Are the paper guides aligned with the stack Print cartridge e Is the print cartridge installed correctly Transfer roller and fuser e Arethe transfer roller and fuser installed correctly Print cartridge door e Is the print cartridge door closed Condensation e Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 10 to 20 minutes e Was a print cartridge opened soon after being moved from a cold to a warm room If so allow the print cartridge to sit at room temperature for 1 to 2 hours Miscellaneous e Check for and remove any non HP components for example a print cartridge from the product e Remove the product from the network and make sure that the failure is with the product before beginning troubleshooting DI H HM u M R Ka u M ENWW Troubleshooting process 91 Power subsystem Power on checks Turn on the power If the control panel LEDs do not illuminate perform the power on checks to find the cause of the problem 1 Verify that the product is plugged into an active electrical outlet that delivers the correct voltage 2 Verify that the power switch is in the on position 3 Make sure that the product makes the expected start up
125. to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 160 Appendix A Service and support ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbis
126. to sensors and switches on page 29 e PS701 fuser delivery sensor e PS702 TOP sensor Gf NOTE The product automatically ejects paper if the TOP sensor detects residual paper within the product when the power is turned on or the door is closed The product detects the following jams e Pickup stationary jam e Delivery delay jam e Delivery stationary jam e Fuser wrapping jam e Door open jam e Residual media jam 30 Chapter 1 Theory of operation ENWW 2 Removal and replacement e Introduction o Removal and replacement strategy e Electrostatic discharge e Required tools e Before performing service e After performing service e Post service test e Parts removal order e Pickup roller e Separation pad e Transfer roller e Covers e Main assemblies ENWW 31 Introduction This chapter describes the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Occasionally notes and tips are included to provide directions for difficult or critical replacement procedures HP does not support repairing individual subassemblies or troubleshooting to the component level Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or brok
127. ully set the PCA out of the way A CAUTION The motor driver PCA is still connected to the product by the FFC Figure 2 57 Remove the main motor 4 of 7 5 Release the wire harness callout 1 from the guide callout 2 Figure 2 58 Remove the main motor 5 of 7 E d 74 Chapter 2 Removal and replacement ENWW 6 Remove one screw callout 1 and then remove the motor cover callout 2 Figure 2 59 Remove the main motor 6 of 7 LL 7 Remove two screws callout 1 and then remove the motor callout 2 Figure 2 60 Remove the main motor 7 of 7 f ww ENWW Main assemblies 75 Reinstall the main motor drive When the main motor is reinstalled make sure that the drive belt callout 1 is correctly positioned over the roller callout 2 re 2 61 Main motor drive belt correctly installed 76 Chapter 2 Removal and replacement ENWW Pickup solenoid Before proceeding remove the following components Input tray or main input tray See Input tray or main input tray on page 40 Output bin tray extension See Output bin tray extension on page 41 Front cover See Front cover on page 42 Left cover See Left cover on page 43 Right cover See Right cover on page 46 Cartridge door assembly See Cartridge door on page 48 Face down cover See Face down cover on page 50 Rear cover See Rear cover on page 52 Formatter PCA See Formatter PCA on page 54 Wireless PCA See Wirel
128. ure 1 11 Figure 1 12 Figure 1 13 Figure 1 14 Figure 1 15 Figure 1 16 Figure 1 17 Figure 1 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 1 22 Figure 1 23 Figure 1 24 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 ENWW Product block To CT EE 2 Engine control System a ege ee ee fet ea Pe cea ipo E Re eu cur aiu iu rua ERR e edu 7 MOTOS zasenn EET 8 Solenoids and clutches sienne 9 e Le 9 NIE deggee T M 10 DC controller block diagram sise 11 RE igeo nisle 12 Fuser heater control circuit is 14 Low voltage power supply VP 16 High voltage power supply sara neret eode ne desee p Med er p Duet ae ba dad pau dea dae a dE de 18 EE EE EE 19 Electrophotographic process block diagram 1 of 2 21 Electrophotographic process block diagram 2 of 2 22 Image formation process meme nee he cut 23 Primary charging EE 24 Laser beam exposure einer 24 Print cartridge EE 25 Re AN TE PNE 26 DED ANAL ON WE 26 FUSING BEE 27 auem 27 Pickup feed and delivery system block diagram seem 28 Photo sensors motor and solenoid nnn nennen nin 29 Phillips and pozidrive screwdriver comparison sssssssssssseeeeeee eene 33 Parts removal Order certe tO ann dd geed ORE XR REM ER RR AR ee 36 Remove the pickup roller 1 Of 2
129. ved date Attach proof of purchase or receiving document with original received date Maintenance contract number Purchase order number Except for contract and warranty service a purchase order number and or authorized signature must accompany any request for service If standard repair prices do not apply a minimum purchase order is required Standard repair prices can be obtained by contacting an HP authorized repair center Authorized signature Phone Billing address Special billing instructions 166 Appendix A Service and support ENWW ENWW Specifications e Physical specifications e Power consumption e Acoustic specifications e Environmental specifications 167 Physical specifications Table B 1 Physical specifications Specification HP LaserJet Professional P1100 Printer series Product weight 4 7 kg 10 4 Ib Product height 194 mm 7 6 in Product depth 224 mm 8 8 in Product width 347 mm 13 7 in Values are based on preliminary data See www hp com support ljp1100series Power consumption Table B 2 HP LaserJet Professional P1100 Printer series average in watts Product Printing Ready HP Auto Off Manual Off HP LaserJet Professional P1100 360 1 4 0 9 0 6 Printer series HP LaserJet Professional 370 2 7 2 0 0 6 P1100w Printer series Values are based on preliminary data See www hp com go ljp1100 regulatory for
130. would not be removed to service the product If necessary remove the components listed at the beginning of a procedure before proceeding to service the product 32 Chapter 2 Removal and replacement ENWW Electrostatic discharge A CAUTION Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat or use an ESD strap If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Protect the ESD sensitive parts by placing them in ESD pouches when they are out of the product Required tools ENWW 2 Phillips screwdriver with a magnetic tip and a 152 mm 6 inch shaft length Small flat blade screwdriver Needle nose pliers ESD mat or ESD strap if one is available Penlight optional CAUTION Always use a Phillips screwdriver callout 1 Do not use a pozidrive screwdriver callout 2 or any motorized screwdriver These can damage screws or screw threads Figure 2 1 Phillips and pozidrive screwdriver comparison Electrostatic discharge 33 Before performing service e Remove all paper from the product e Turn off the power using the power switch e Unplug the power cable and interface cable or cables e X Place the product on an ESD workstation or mat or use an ESD strap if one is available If an ESD work

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