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HP LaserJet Pro CM1410 Color MFP Series Service Manual

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2. M 199 Material restrictions sssssssssssseseeeeeeeneemn nnnm nnne en nnn nen nnne nennen rrr a 199 Disposal of waste equipment by users in private households in the European Union 199 Chemical substances cecceeeceeceeeecee cece cee ee eee ee eee tee tee caaaaaaaeaeeeeeeeeeeeeeeeseeeeeseeesnseaneaeees 199 Material Safety Data Sheet MSDS eect eee teenie e eee eee eaaeeeeeeeeeeaaaeeeeeeeeeeaaes 200 For more InformiatiOpi seio o c e ente Pen ehe annee nda sah ER dde UR ER Od qu RR RP REED RANA Rain dd 200 Declaration Of COn m c Mm 201 Declaration of Conformity wireless models senem 203 erue soie 205 ately statements centaine erar ea bat dz ERO REPE Ce ER a an e ze ERA EB RRRTER Ce EVER eene zu ive 206 Laser safety eb ater ete ee UA cate Ei avec eb Es Dove Peau Cede pa aded 206 Canadian DOC regulations sssssseeeeee ee nemen 206 VCCl statement Japan eiecti a haec o RR esee Ya hA ERAN 206 Power cord Instructions tene o cde etai de ele meat Bede ue ea edax ex dene td 206 ENWW Power cord statement Japan sssssssssessseeeeene nennen emnes 206 EMC statement Korea ridic tie end t ge a EP gea pu aeu dud up aM dc xx A 207 Laser statement for Finland ssssssssssssssseeeeeeee em ne eren nennen nenne 207 GS state
3. e 1 1 amp Fre 9 W seq 19jsuen Areuug S Ty Tz A seiq 19jsuen Arewud vL NEN NEENENNENMMSMMMSM EE i 4g seiq Buidojaneg Eb NEN TEE me F9 O W A serg Buidojeneq zL n m fer serq Buibreuo Areuiug LL EE ee 8 NNNSNNNNNSNNN r dO reu amp is Dvd 40 dOL Ol ES GNNNNNSSSEEEEEENK F TIZ gt 609HS 10sues Araayap Bux 6 Dm FE _ ns z09uS 10sues eBed jo doy 8 X3 T 90218 piouejos vv jueuieBeBuesip Buidojanaq E X 1 soris pioustos 4 T9 dny id y sseg I 1 oz POZIN 1010u1 jeuueog S p fs 041 100w 165n4 Y NENNEN PAaA PgaAa 3GOPA GEH HEN 97 OZN 10100 dmxolq as LOZIN 1010 uen Z A X Jo3uoo einje1eduiey 1esnj I A8IS u1s1 1NHd YLNI AALS uonesedo puewwoo uud Tools for troubleshooting 107 ENWW product base only t diagram Figure 2 3 C ircul General c ircuit diagram Ww
4. sur sur vorr our zur ozir 4z CEE EFI CEE Er i le fe HIS l lg b 6g Ez unos da o aaa M B P HE PE E L L E du a E E kk E bi josuas 3 sosues KE ig 5 KieAl ep JASNA UPIM EPON azoer d E mper eo E A a c eme M rH E r 6o9us So9us Heoer gue ALI EE szosc eye TTeTe I soer goer Sine HS fa ste gei Led idem air ons dau Bie e A OZL noez T BE EER i i z EB b SE vios aLosH ue id l sozw En Inn I 55 T zeazr Lezerwasa ahh or Lp ac UL TUM Rea zozr Lezr esu zwezr teezrivcrna zoczr oczr ecria odi Jaoui 1 1 z zezr Lvzr zs zoozr toszr zwi zvzzr LvzzDzAdG Josiua Jasna TER e sare nonna B etok zzzr izzr Ls zoszr rsszr rra zvezr ivezr zana 208 4d id ir H plore eie eager iseet eene TI 38 ee nowna s vroe zoezr Loezranoi zever tevervez iun zzzzr zzzrinaa eee eee 4 1osues nire Nos rr zorzr Lozera101 zover bover ras zeeer izezri ana Sos see PPM epon g 9s SNSdWSI zover Loter ia 888 888 fal josues EI 882 SES un Jesn4 Fall prousjos yosues jueuiuoutAu3 d 5 iueuisBeBuesip uonisodeuiou zvieus WOd Aiddns 1ewod g i Buldojaneq Buidojeneq uado Joop seay uedo 100p 1u014 ebeyo ubiH ainsseid sesn4 f o 1 Oreus y a ee EN E EIA EE EEE EN E ER OE E E ee eee zver Leer z z BB xe SINPOW IM Yds ia T yun jueuieBeBuesip uiBeuu Zz Er sisis i E i z E Buidoje eg 3 z521 950970 m m 8388 vod Alddns semod us E 35535 Hu T LILIA Beyoa mo7 Sy GREI viozr
5. WASHER ai Additional statements for wireless products 213 214 Appendix C Regulatory information ENWW Index Symbols Numerics 2ndary service menu 143 A accessories ordering 158 acoustic specifications 194 advanced setup fax 115 after service checklist 6 B batteries included 199 bins output jams clearing 142 C calibrating color 144 Canadian DOC regulations 206 cartridge ordering xi part number xi cartridges recycling 197 warranty 187 cautions iii certificate of volatility 205 checklists after service 6 preservice 5 checklists printing 113 color calibrating 144 color alignment calibrating 109 connectors DC controller 105 control panel button test 144 display test 144 menus 111 ENWW message types 128 messages troubleshooting 128 removing the control panel 22 conventions document iii copy menu 123 copy quality test 6 covers front lower removing 36 left removing 25 rear door and rear lower cover removing 41 rear side removing 30 rear upper removing 31 right removing 17 right front removing 20 top removing 34 customer support online 191 repacking product 192 D DC controller connectors 105 DC controller PCA removing 49 defaults NVRAM initialization 145 defaults restoring 144 defects repetitive 103 diagnostics page printing 109 dimensions xi disposal end of life 199 document con
6. sse eene enne 160 Assembly locations m 161 Base PlOQUel d Mm 161 COV ICE 162 Internal assemblies reete node nnn ne dandum i vinenduataasnacsuaddcnnnassuedtdesnuaancudanntancaddadenss 164 Internal assemblies T Of 4 aeree eiii u nuire ene Rau EEE 164 Internal assemblies 2 of 4 ssssssssssssssssseeeeene nenne nennen eren nnns 166 Internal assemblies 3 of 4 cceeccccecceeeseeeeceeeeeeeeenceeeeeeeeneeneeeeseseneneaseeeeesenseeaseceneeteneaaaes 168 Internal assemblies 4 Of 4 ri ii ate aide eade eher indienne 170 POCA S 2 c MM UU nes E 172 Scanner and document feeder ADF main assemblies essen 174 Document feeder internal components sss enne nennen nnne 176 Alphabetical parts list eee tte no Rute ento Rin ee EHE EBENE ocean iaaa RE REA E Race llena Fee duke unus 178 Numerical parts USC ccrte rre riage ren eee rere edo DER E HE ER YER Ve dae IER PEE EC e vasa tedvances 181 ENWW Appendix A Service and support eoi uiuis ne pcc cos SER aaa ER ARDA UKENEN RAA ERAADA ERAAN ENIN rie 185 Hewlett Packard limited warranty statement sssssssssseeeneeeenee nene 186 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 187 Data stored on the print cartridge iari eaedem steer i hau cer EEEE 188 End User License Agreement ciii o ebd re edge a boca ce A dedu sia Bud e ee pa
7. cccccccceseeecceccceseseececeeeeeneececeeeneseececenensaeececensnnneacecenteneceeentenenaaees 59 Remove the main motor 1 of 4 ssssssssssssssssee eene nnne nnn nennen 60 Remove ihe mamn motor 2 Of 4 2 rt a peo obire ute etu etos e Bite eute etu eem R eed nites 60 Remove the main motor 3 0f 4 punanna aa tete secet sm e snake dees 61 Remove the main motor 4 of 4 cite etai aer tear El ode a ode na 61 Rerniove the EFTB 1 015 5i meta ee cte E ene ted Ere eed tus a D an c Eu et eee 62 Remove the TB 2 O S orcii e ret ee anes EDS O tea TE HOMO O 63 Remove the ITB S Of 5 a ideale e dae ee pape ce eue e nn dte ex ddn eei pee eats 63 Remove ther TB 4 of 5 iie ee rece tr eee m dent RURE O epe mee aot ee netus 64 Remove the ITB45 of Oorr A E RERUM RBRUM 64 Reinstalltne TB 1 002 viel Aine dee EIU Lu eed etus 65 Reinstallithe TB 2 0f 2 etc mt ertt e ete d re d Ue a Le 66 Remove the power supply high voltage 1 of 6 sssssssssse mene 67 Remove the power supply high voltage 2 of 6 sssssssssssee emen 68 Remove the power supply high voltage 3 of 6 sssssssssseeee enne 68 Remove the power supply high voltage 4 of 6 sssssssseeen emen 69 Remove the power supply high voltage 5 of 6 ssssssssssssseeee enm 69 Remove the power supply high voltage 6 of 6 ssssssssse mme 70 Reinstall the power supply high voltage
8. ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the right cover See Right cover on page 17 ENWW Removal and replacement procedures 53 2 Disconnect one connector callout 1 and remove four screws callout 2 Figure 1 74 Remove the formatter PCA fax card PCA and support bracket 1 of 8 3 Remove the Fax PCA Figure 1 75 Remove the formatter PCA fax card PCA and support bracket 2 of 8 54 Chapter 1 Removal and replacement ENWW ENWW 4 Disconnect six wire harness connectors and four FFCs on the formatter PCA Wireless PCA wireless models only Figure 1 76 Remove the formatter PCA fax card PCA and support bracket 3 of 8 Document feeder motor ADF J8 Speaker J10 Power LVPS J19 USB PCA thumb drive J23 Control panel J13 Fax PCA J24 Control panel J17 Scanner J31 Video Removal and replacement procedures 55 5 Remove six screws callout 1 Figure 1 77 Remove the formatter PCA fax card PCA and support bracket 4 of 8 UI Tes 6 Remove the formatter PCA Figure 1 78 Remove the formatter PCA fax card PCA and support bracket 5 of 8 56 Chapter 1 Removal and replacement ENWW 7 Remove one FFC callout 1 from the support bracket Disconnect one FFC callout 2 from the DC control
9. However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment may not provide for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service This product has not been tested to ensure compatibi
10. I v I S I 9 Z T 8 ENWW 108 Chapter2 Solve problems Print quality troubleshooting tools Print a Diagnostics Page If the printed output has colored shadows blurry graphics or areas that have poor color you might need to calibrate the product to align the colors Use the Diagnostics Page to check the color alignment 1 On the product control panel open the Reports menu 2 Select the Diagnostics Page item to print it 3 If the blocks of color on the page are not aligned with each other calibrate the product Calibrate the product 1 On the product control panel open the System Setup menu 2 Open the Print Quality menu and select the Color Calibration item 3 Select the Calibrate Now option Interpret the Print Quality Page 1 On the product control panel open the Reports menu 2 Selectthe Print Quality Page item to print it This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular print cartridge Section Print cartridge Yellow 2 Cyan ENWW Tools for troubleshooting 109 Section Print cartridge Magenta e fdots or streaks appear in only one of the groups replace the print cartridge that correlates with that group e If dots appear in more than one group print a cleaning page If this does not solve the problem det
11. sss emen 70 Remove the power supply low voltage 1 of 8 ssssssssn emen 71 Remove the power supply low voltage 2 of 8 sssssssssssen een 72 Remove the power supply low voltage 3 of 8 sssssssss emen 72 Remove the power supply low voltage 4 of 8 ssssssssm emen 73 Remove the power supply low voltage 5 of 8 ssssssssssnn emen 73 Remove the power supply low voltage 6 of 8 ssssssssss nemen 74 Remove the power supply low voltage 7 of 8 ssssssssnm emen 74 Remove the power supply low voltage 8 of 8 sssssssssse emn 75 Reinstall the power supply low voltage 1 of 2 ssssss mem 75 Reinstall the power supply low voltage 2 of 2 ssssssse menn 76 Remove the power supply fuser 1 of 5 ssssssssssssssssee eee eee 77 Remove the power supply fuser 2 of 5 ssssssssssssssssssese eene eene nnne nnns 78 Remove the power supply fuser 3 of 5 sssssssssssssssssse eene eene emere 78 Remove the power supply fuser 4 of 5 ssssssssssssssseeeenee eene nennen enn 79 Remove the power supply fuser 5 of 5 sssssssssssssssssseeeee nennen nennen 79 Remove the tuser TOFA sce idiot iie ib tenu bU OU ee eerte eyed 80 Remove the fuser 2 0f Ay srabi rear eee coc roa ded re qutd ee eer ee Qe toe ee utes 81 Remove the f ser 9 of 4 io ete ne tee e e ae tae ge
12. Sub menu item Description ID Copy NOTE This item is available from the main Copy Screen You do not need to touch the Settings button to access it Number of Copies Reduce Enlarge 1 99 Original 10096 Legal to Letter 78 Legal to A4 83 A4 to Letter 94 Letter to A4 97 Full Page 91 Fit to Page 2 Pages per Sheet 4 Pages per Sheet Custom 25 to 40096 Copies both sides of identification cards or other small size documents onto the same side of one sheet of paper Specifies the number of copies Specifies the size of the copy Lighter Darker Specifies the contrast of the copy Optimize Describe Original Auto Select Specifies the type of content in the original document so Mixed the copy is the best match for the original Text Picture Paper Paper Size Specifies the paper size and type Paper Type NOTE The default paper size setting is determined by the choice of location during the initial product setup The default paper type setting is plain ENWW Tools for troubleshooting 123 Menu item Sub menu item Sub menu item Description Multi Page Copy Off When this feature is on the product prompts you to load On another page onto the scanner glass or to indicate that the job is complete Collation On Specifies whether to collate copy jobs Off Draft Mode Off Specifies whether to use draft quality printing for On copies Image Adjustment Lightness
13. To remove the complete document feeder and scanner assembly see Document feeder and scanner assembly on page 28 Document feeder separation pad 1 Open the document feeder top cover Figure 1 121 Remove the document feeder separation pad assembly 1 of 7 2 Release one tab and then fully open the document feeder cover Figure 1 122 Remove the document feeder separation pad assembly 2 of 7 ENWW Removal and replacement procedures 83 3 Remove six screws callout 1 Figure 1 123 Remove the document feeder separation pad assembly 3 of 7 4 Release four tabs callout 1 on the document feeder core cover Figure 1 124 Remove the document feeder separation pad assembly 4 of 7 84 Chapter 1 Removal and replacement ENWW 5 Remove the document feeder core cover callout 1 from the base Figure 1 125 Remove the document feeder separation pad assembly 5 of 7 Push up on the separation pad assembly to release two pins callout 1 and then slightly slide assembly in the core cover to release the remaining two pins callout 2 Figure 1 126 Remove the document feeder separation pad assembly 6 of 7 ENWW Removal and replacement procedures 85 7 Remove the separation pad assembly from the core cover Figure 1 127 Remove the document feeder separation pad assembly 7 of 7 86 Chapter 1 Removal and replacement ENWW Document feeder input tray 1 Open the document feeder cover Figure 1
14. supplies status page 112 usage page 112 resets NVRAM initialization 145 restoring default settings 145 NVRAM initialization 145 restoring factory set defaults 144 right cover removing 17 right front cover 1 and cover 2 removing 20 rollers repetitive image defects 103 transfer 12 S safety statements 206 207 scanner assembly removing 28 screwdrivers required 4 screws replacing 2 secondary service menu 143 sending faxes troubleshooting xi separation rollers removing 10 service repacking product 192 tools required 4 Service menu secondary 143 settings factory set defaults restoring 144 shipping product 192 size xi software software license agreement 189 specifications electrical and acoustic 194 environmental xi physical xi static precautions 4 storing environmental specifications xi supplies ordering 158 recycling 197 support online 191 repacking product 192 System setup menu 117 T technical support online 191 repacking product 192 temperature specifications environment xi tests copy quality 6 fax quality 6 post service 6 print quality 6 tips iii toner cartridges See print cartridges tools required 4 top cover removing 34 transfer roller 12 trays jams clearing 139 troubleshooting control panel messages 128 control panel diagnostics 102 jams 136 LED diagnostics 100 NVRAM initialization 145 paper feed problems 135 receiving faxes xi sending faxes xi U USB menu
15. 1 Replace the cassette paper tray 2 Verify that all eighteen DC controller connectors are firmly seated No dial tone Recommended action If the error persists replace the fax card No fax answer Canceled send Recommended action If the error persists replace the fax card 130 Chapter2 Solve problems ENWW No fax answer Redial pending Recommended action T 2 Perform an NVRAM initialization Update the firmware No fax detected Recommended action 1 2 3 4 Use the Service menu Restore Defaults function to reset the product Perform an NVRAM initialization Update the firmware Replace the fax card Print failure press OK If error repeats turn off then on Recommended action 1 2 3 ENWW Perform an NVRAM initialization Update the firmware Replace the formatter PCA Tools for troubleshooting 131 Scanner error Turn off then on Recommended action Scanner error 12 Turn off then on Motor test failure This error will only appear on the Error report The document feeder motor is not blocked from turning 1 Clear any jammed paper from the document feeder 2 Turn the product off and then on 3 Ifthe error persists replace the document feeder scanner assembly e Scanner error 13 Turn off then on RAM Wall failure This error appears on the control panel The scanner motor or scanner module is obstructed 1 Turn the product off and then on 2 Ifthe err
16. LASERJET PRO CM1410 COLOR MFP SERIES Service Manual HP LaserJet Pro CM1410 Color MFP Series Service Manual Copyright and License 2010 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE861 90939 Edition 1 9 2010 Trademark Credits Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide X TIP Tips provide helpful hints or shortcuts E NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventio
17. Some components require inspection cleaning or replacement when a product is serviced Use the table below to identify these components and determine if any service related action is necessary Table 1 1 Components inspection Component If the product has printed less than If the product has printed more than 10 000 pages 10 000 pages Pickup roller product base e Inspect If this component is damaged discard the product e Clean e Replace if damaged 2 Chapter 1 Removal and replacement ENWW Table 1 1 Components inspection continued Component If the product has printed less than If the product has printed more than 10 000 pages 10 000 pages Separation roller product base e nspect If this component is damaged discard the product e Clean e Replace if damaged Document feeder pick arm assembly e Inspect If this component is damaged discard includes the pickup rollers the product e Clean e X Replace if damaged Document feeder separation pad If the product has printed less than If the product has printed more than 15 000 pages 15 000 pages discard the product e Inspect e Clean e Replace if damaged Intermediate transfer belt ITB e Inspect If this component is damaged discard the product e Clean e X Replace if damaged Transfer roller e Inspect If this component is damaged discard the product e Clean e X Replace if damaged Fuser e nspect If this component is da
18. The transfer may not be End User License Agreement 189 an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessar
19. button while the reception was in progress 1 Reattempt the fax transmission at a different time when telephone line conditions have improved 2 Ifthe error persists disable ECM 384 The receiving product has attempted a black JPEG transmission to a product that does not support this mode Reattempt the fax transmission using a different mode 152 Chapter2 Solve problems ENWW Table 2 6 Fax send error codes continued Error code Description Solution 386 The receiving product has failed to complete the 1 Reattempt the fax transmission at a different third phase of the initial V 34 handshake after time when telephone line conditions have originating a fax session This is usually due to improved poor line conditions although it may be a compatibility issue with certain products and or 2 Disable V 34 on the receiving product and line conditions attempt the transmission using the V 17 mode 387 The receiving product has failed to successfully negotiate the initial V 8 handshake with the sending product after originating a fax session Typically this will occur when the sending product is not fax capable or has disabled reception It may also be a compatibility issue with certain products and or line conditions 388 The receiving product has originated a fax session and detected a sending fax product but has been unable to detect any T30 frames If the product is in V 17 mode it is likely that the c
20. eet e ette ecd an CR RRR IR RO e Ie RR ROS ERA M ERR A TAN ed eaaa 158 Service parts pce E EMT 158 Customer replaceable units CRU kit part numbers sse 159 Whole unit replacement part numbers cceee cece cece eee e eee ee eee ea aaeaaecaeeaeeeeeeeeeeeeeeeeeeeeteteeeieees 159 i ti NepeesM x H 161 Covers panels and doors s edges edt det ge d dem sau deren d pire va br uade dE emu 163 Internal assemblies 1 of 4 20 ce ce te ee nee err eee mene enneen nennen nennen nennen 165 Internal assemblies 2 0f 4 ee certe eee Re enda Rd 167 Internal assemblies 3 of 4 ssssssssssssessssseeenee eene nennen nenne enne enn 169 internal assemblies 4 Of 4 cet nx erede t naso dot pac dava edu dg 171 PCAS 9 173 Scanner and document feeder main assemblies sesssssseee enn 175 Document feeder assembly parts eeeesisssseesseseee seien nnne nnn nnne nnn 177 Alphabetical parts Stes 22 i te M etae a REM ue De du EK Exe e IA AR NAR URDRUR 178 Numerical parts liSt ETT i 181 Physical specifications 2 redit deer edere REAL E EREMO ERR EDAD eves sanedened FERAT e EREMO 194 Environmental specifications 2 tide pd n cdd ea aee adde d a bd d d 194 xii ENWW List of figures
21. retainers Removal and replacement strategy A WARNING Turn the product off wait 5 seconds and then remove the power cord before attempting to service the product If this warning is not followed severe injury can result in addition to damage to the product The power must be on for certain functional checks during troubleshooting However disconnect the power supply during parts removal Never operate or service the product with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damage your eyes The sheet metal parts can have sharp edges Be careful when handling sheet metal parts A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must fully seat all FFCs in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA NOTE To install a self tapping screw first turn it counterclockwise to align it with the existing thread pattern and then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly XX TIP For clarity some photos in this chapter might show components removed that would not be removed to service the product If necessary remove the components listed at the beginning of a procedure before proceeding to service the product
22. 128 Remove the document feeder input tray 1 of 2 2 Hold the scanner cover down and then pull up on the document feeder tray to release two tabs lift the document feeder tray up and then remove it Figure 1 129 Remove the document feeder input tray 2 of 2 ENWW Removal and replacement procedures 87 Document feeder cover 1 Open the document feeder cover Figure 1 130 Remove the document feeder cover 1 of 3 2 Release one tab callout 1 and then fully open the document feeder cover Figure 1 131 Remove the document feeder cover 2 of 3 88 Chapter 1 Removal and replacement ENWW 3 Release the hinges callout 1 and then remove the document feeder cover Figure 1 132 Remove the document feeder cover 3 of 3 ENWW Removal and replacement procedures 89 Document feeder pick arm assembly 1 Remove the following components e Document feeder input tray See Document feeder input tray on page 87 e Document feeder cover See Document feeder cover on page 88 2 Release two tabs callout 1 on each end of the inner cover for a total of four tabs and then lift the inner cover out of the outer cover Figure 1 133 Remove the document feeder pick arm assembly 1 of 4 3 Remove the pick extension shaft callout 1 Figure 1 134 Remove the document feeder pick arm assembly 2 of 4 90 Chapter 1 Removal and replacement ENWW 4 Release one tab callout 1 Figure 1 135 Remove the document
23. 2 on page 20 e Control panel See Control panel on page 22 e Leftcover See Left cover on page 25 e Document feeder and scanner assembly See Document feeder and scanner assembly on page 28 e Rear center cover See Rear center cover on page 30 e Rear upper cover See Rear upper cover on page 31 e Speaker See Speaker on page 33 e Top cover See Top cover on page 34 e Rear door and rear lower cover See Rear door and rear lower cover on page 41 2 Remove two screws callout 1 and the black plastic cover callout 2 Figure 1 117 Remove the fuser 1 of 4 80 Chapter 1 Removal and replacement ENWW 3 Disconnect five wire harness connectors callout 1 Remove the wire harness from the guides callout 2 and callout 3 and one retainer callout 4 Figure 1 118 Remove the fuser 2 of 4 4 Remove four screws callout 1 Figure 1 119 Remove the fuser 3 of 4 ENWW Removal and replacement procedures 81 5 Remove the fuser A CAUTION Handle the fuser carefully The sensors that are mounted to the output side of the fuser can be easily dislodged When the fuser is reinstalled make sure that the sensors are present and correctly fastened to the fuser assembly Figure 1 120 Remove the fuser 4 of 4 82 Chapter 1 Removal and replacement ENWW Document feeder components E NOTE This section describes replacement and removal of individual document feeder components
24. 3 Supplies part numbers Item Description Part number HP LaserJet print cartridges Black CE320A new CE320 67901 exchange Cyan CE321A new CE321 67902 exchange Yellow CE322A new CE322 67901 exchange Magenta CE323A new CE323 67901 exchange Service parts NOTE The parts in the following table are not shown in the assembly illustrations in this chapter Item Description Part number HP jewel HP logo 7121 8266 158 Chapter 3 Parts and diagrams ENWW Customer self repair parts Table 3 5 Customer replaceable units CRU kit part numbers Item Description Part number Document feeder input tray Instructions install Document feeder CE861 90973 ADF input tray Cassette Instructions install paper tray cassette CE861 90974 Whole unit replacement part numbers amp NOTE Whole unit replacement products include the formatter PCA Table 3 6 Whole unit replacement part numbers Item Descripti Part number on HP LaserJet Pro CM1415fn 110 V e CE861 67001 North American Region and Taiwan New e CE861 67006 Brasil New 220V e CE861 69002 Europe Middle East and Africa Exchange e CE861 67003 China and Malaysia New e CE861 67004 Asian Pacific and Latin America Region New e CE861 67005 Chile and Argentina New HP LaserJet Pro CM1415fnw 110 V e CE862 67001 North American Region and Taiwan New e CE862
25. Item Description J102 Low voltage power supply 24 V J103 Low voltage power supply 3 3 V J104 Thermistor TH802 J105 Fuser power supply J107 Formatter J108 Laser driver PCA J109 Scanner motor M704 J110 Fuser motor M703 J111 Pickup assembly motor M702 J112 Developing disengagement solenoid SL706 J113 Cassette pickup solenoid SL705 P115 High voltage power supply __________________ _ SSS SSS 7 ENWW Tools for troubleshooting 105 Table 2 2 DC controller connectors continued Item Description P116 Pickup assembly e Loop sensor SR603 e Top of page sensor SR602 e Cassette media present sensor SR601 J118 Media width sensor SR607 J119 ITB assembly density sensors J120 Developing home position sensor SR606 J121 Main motor M701 J124 Memory tags e labels 106 Chapter2 Solve problems harts product base only iming c General t Approximate timing in seconds Figure 2 2 Timing diagram oz 6L selq s ys usam g serq ud INMY a gH De M 8 NENNEN 77777 le E T seq 19jsue Arepuoaas Zt Es 7077770 F sw Tee y9 seiq 19jsuea Arewud 91 l
26. Left cover 1 Before proceeding note of the locations of the retaining tabs on the back of the left cover Figure 1 28 Remove the left cover 1 of 6 2 Remove one screw callout 1 Figure 1 29 Remove the left cover 2 of 6 ENWW Removal and replacement procedures 25 3 Release one tab callout 1 Figure 1 30 Remove the left cover 3 of 6 4 Push in on the back side of the cover to release one tab callout 1 and rotate the back edge of the cover away from the product Figure 1 31 Remove the left cover 4 of 6 26 Chapter 1 Removal and replacement ENWW 5 Open the front door and then use a small flat blade screwdriver to release two tabs callout 1 Figure 1 32 Remove the left cover 5 of 6 6 Rotate the cover toward the front of the product and then remove the cover 6 of Figure 1 33 Remove the left cover E Wo ENWW Removal and replacement procedures 27 Document feeder and scanner assembly 1 Remove the right cover See Right cover on page 17 2 Disconnect two FFCs callout 1 Figure 1 34 Remove the document feeder and scanner assembly 1 of 3 3 Remove four screws callout 1 Figure 1 35 Remove the document feeder and scanner assembly 2 of 3 28 Chapter 1 Removal and replacement ENWW 4 Slightly slide the document feeder and scanner assembly toward the rear of the product and then lift it straight up and off of the product Figure 1 36 Remove the
27. Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 www hp com go certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 204 Appendix C Regulatory information ENWW Certificate of Volatility ENWW Hewlett Packard Certificate of Volatility Model CM1415fn CM1415fnw Part Number CE861 CE862 Address 11311 Chinden Blvd Boise ID 83714 Volatile Memory Does the device contain volatile memory Memory whose contents are lost when power is removed x Yes No If Yes please describe the type size function and steps to clear the memory below Type SRAM DRAM etc Size Function Steps to clear memory Synchronous DRAM 128MB Run time firmware image print Power off printer job info during printing Type SRAM DRAM etc Size Function Steps to clear memory 32MB Page Memory Power off product Auto cleared when print job is finished Type SRAM DRAM etc Size Function Steps to clear memory Non Volatile Memory Does the device contain non volatile memory Memory whose contents are retained when power is removed X Yes No If Yes please describe the type size function and steps to clear the memory below Type Flash EEPROM etc Size Function Steps to clear m
28. Remove the rear upper cover 4 of 4 32 Chapter 1 Removal and replacement ENWW Speaker 1 Remove the following components e Right cover See Right cover on page 17 e Right front cover 1 and cover 2 See Right front cover 1 and cover 2 on page 20 e Control panel See Control panel on page 22 2 Disconnect one wire harness connector callout 1 and then release the wire harness from the retainers callout 2 Figure 1 43 Remove the speaker 1 of 2 3 Disconnect one wire harness connector callout 1 and then release the wire harness from the retainers callout 2 Figure 1 44 Remove the speaker 2 of 2 i ENWW Removal and replacement procedures 33 Top cover 1 Remove the following components e Right cover See Right cover on page 17 e Right front cover 1 and cover 2 See Right front cover 1 and cover 2 on page 20 e Control panel See Control panel on page 22 e Leftcover See Left cover on page 25 e Document feeder and scanner assembly See Document feeder and scanner assembly on page 28 e Rear center cover See Rear center cover on page 30 e Rear upper cover See Rear upper cover on page 31 e Speaker on page 33 2 Wireless models only Disconnect one wire harness connector callout 1 remove one screw callout 2 and then remove the wireless PCA callout 3 Figure 1 45 Remove the top cover 1 of 3 34 Chapter 1 Removal and replacement ENWW 3 Remove
29. Secondary service menu Menu item Sub menu item Description Service Reports Cont Self Test This item prints a continuous configuration page Error report This item prints an error report that contains the last 5 instances of 49 Error Turn off then on or 79 Error Turn off then on errors Location A list of available locations appears This item sets certain product parameters that are dependent on the location such as the default paper size and the symbol set Scroll to the appropriate location and select Yes to set the location The product automatically restarts after you change the location ENWW Service mode functions 143 Table 2 4 Secondary service menu continued Menu item Sub menu item Description Display test This test verifies that the LEDs and characters on the control panel display function correctly At the beginning of the test each of the LEDs is turned on one at time Touch the OK button to continue to the next LED After the LED test is complete the character test begins by testing the pixels on each line Then each of the 255 characters is displayed in groups of 16 Touch the OK button to continue to the next group of 16 characters You can cancel the test at any time by touching the Cancel X button Button test This test verifies that the control panel buttons function correctly The display prompts you to press each button Color Cal Adjust color This item adjusts densit
30. advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The customer can do the following repairs Replace any original equipment that came with the device This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone Consumer Protection Act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device inc
31. and replacement ENWW 4 Disconnect fifteen wire harness connectors and three FFCs from the DC controller PCA Description J102 supply 24 v Figure 1 71 Remove the DC controller PCA 3 of 5 Low voltage power J109 Scanner motor Description J116 Pickup assembly sensors 2 J103 Low voltage power supply 3 3 v J110 Fuser motor J118 Media width sensor 3 J104 Fuser thermistor J111 Pickup assembly motor J119 ITB assembly sensors 4 J105 Fuser power J112 Developing disengagement solenoid J120 Developing home position sensor 5 J107 J113 J121 Formatter Pickup solenoid Main motor 6 J108 J115 J124 Laser High voltage power supply E label ENWW Removal and replacement procedures 51 5 Remove four screws callout 1 r NOTE These four screws are ground screws Make sure that the correct screws are used to reinstall the DC controller PCA Figure 1 72 Remove the DC controller PCA 4 of 5 i 6 Remove the DC controller PCA Figure 1 73 Remove the DC controller PCA 5 of 5 52 Chapter 1 Removal and replacement ENWW Formatter PCA fax card PCA and support bracket Special considerations A WARNING Do not install a replacement formatter PCA and DC controller PCA at the same time The formatter PCA and the DC controller PCA store important product configuration information NVRAM data that will be lost
32. between sending diagnostic session with this product but products with incompatible sending versions the sending diagnostic versions supported by the two products are incompatible 227 The sending product has attempted to initiate a Reconfigure the receiving product to receive at a fax session at a speed and modulation that is not slower speed supported by the receiving product 228 The sending product has attempted to initiate a 1 Confirm that polling by the sender is desired poll transmission from the receiving product even It is possible that the sender has though the receiving product is not configured for inadvertently attempted to poll If this is the poll transmission case reattempt a normal transmission from the sending product 2 If polling by the remote user was desired confirm that the receiving product was correctly configured for poll transmission 229 The sending product has attempted to initiate a If the sender is the desired recipient for the polled secure poll transmission from the receiving document confirm that the sender has the correct product but has not provided a valid password password and that the receiving product is configured with the same password 230 The sending product has attempted to initiate an Enable ECM on both the receiving product and operation that requires error correction but has the sending product not selected error correction for the session 231 The sending product has attempted to initia
33. controller assembly Low voltage power supply 110 to 127 v Low voltage power supply 220 to 240 v Motor DC main Cable flat FFC Part number RM1 7813 000CN RM1 7830 000CN RM1 7831 000CN RL1 1834 000CN RK2 1955 000CN Internal assemblies 167 Internal assemblies 3 of 4 Figure 3 5 Internal assemblies 3 of 4 J608 J609 168 Chapter 3 Parts and diagrams ENWW ENWW Table 3 11 Internal assemblies 3 of 4 Description High voltage power supply Intermediate transfer belt ITB assembly Bushing transfer roller Bushing transfer roller Roller transfer Paper feed guide assembly Part number RM1 7090 000CN RM1 7866 000CN RC2 2111 000CN RC2 2112 000CN RM1 4445 000CN RM1 4448 000CN Internal assemblies 169 Internal assemblies 4 of 4 Figure 3 6 Internal assemblies 4 of 4 A1 _ 2 J703 A23 Ht A24 J802 J110 170 Chapter3 Parts and diagrams ENWW ENWW Table 3 12 Internal assemblies 4 of 4 Description Fuser assembly 110 to 127 v Fuser assembly 220 to 240 v Fuser drive assembly Cartridge tray assembly Motor stepping DC fuser Part number RM1 4430 000CN RM1 4431 000CN RM1 4927 000CN RM1 7853 000CN RK2 1872 000CN Internal assemblies 171 PCAs Figure 3 7 PCAs ENWW 172 Chapter3 Parts and diagrams Table 3 13 PCAs Description Part number
34. disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No ENWW Environmental product stewardship program 199 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related H
35. document feeder and scanner assembly 3 of 3 ENWW Removal and replacement procedures 29 Rear center cover 1 Remove the right cover See Right cover on page 17 2 Open the rear door 3 Use a small flat blade screwdriver to release one tab callout 1 and then slightly separate the top of the cover from the product Figure 1 37 Remove the rear center cover 1 of 2 um Om 4 Release one tab callout 1 and then remove the rear center cover callout 2 Figure 1 38 Remove the rear center cover 2 of 2 F 30 Chapter1 Removal and replacement ENWW Rear upper cover 1 Remove the following components e Right cover See Right cover on page 17 e Left cover See eft cover on page 25 e Rear center cover See Rear center cover on page 30 2 Remove four screws callout 1 Figure 1 39 Remove the rear upper cover 1 of 4 3 Slightly separate the scanner assembly from the product base A CAUTION The scanner assembly is still connected to the product base by two FFCs Separate the assembly from the base only enough to remove the cover Figure 1 40 Remove the rear upper cover 2 of 4 ENWW Removal and replacement procedures 31 4 Open the rear door Use a small flat blade screwdriver to push down on two tabs callout 1 to release them Figure 1 41 Remove the rear upper cover 3 of 4 5 Rotate the bottom of the rear upper cover away from the product to remove it Figure 1 42
36. ea endure raa E dure raa EDU RE rw uode 14 Rengenu qur elles 17 Right front cover 1 and cover 2 uc cccccceeescececesesstceeenaeeeeeceeeneenececeeenesnecaceehenseneseeeenaneeecees 20 Control PAS ECL 22 E UeoTlHMT 25 Document feeder and scanner assembly sssssssssssssseeee emen 28 REal CONnler COVER OE 30 Real Upper COVEN MUSEUM 31 SPEAKER ILE 33 TOD COVER sei 34 Front door and front lower cover ccceceeeeeeeeeeeecaeeeeeeeeeeeeeeeeseeaaaaaeaaeeeeeeeeeeeeeeeeeeenenenea 36 Rear door and rear lower cover ceceeeeeeeeeeeeeceeeeeceeeeeeeeeeeeeteeecaaeaaaaaaeeaeeeeeeeeeeeeeeeneenees 41 MEE 44 Paper guide assembly 2 2 tee spa eel c cea aae opa E eU ehe dienes 44 USB port PCA and bracket ssssssssssssssssee eene 45 Reinstall the USB port PCA sss 47 Wireless PCA wireless models only seenm m 48 ENWW DC c ntr ller PCA 49 Special considerations sess 49 Remove the DC controller PCA sssseeee 49 Formatter PCA fax card PCA and support bracket uuueueuuusse 53 Special considerations ssssssssssssseseeeenernee 53 Remove the formatter PCA ssssssssssse enne 53 gite 59 MANNO EU
37. follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 Ib of HP LaserJet print cartridges 2 Use a single pre paid shipping label Single returns 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For all HP LaserJet print cartridge recycling returns give the package to UPS during your next delivery or pickup or take it to an authorized UPS drop off center For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning via USPS label give the package to a U S Postal Service carrier or drop off at a U S Postal Service Office For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Requested UPS pickup will be charged normal pickup rates Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartri
38. from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Paper feeds incorrectly or becomes jammed 135 Prevent paper jams Ef NOTE Ifthe product is being serviced because of excessive paper jams do the following Remove all of the paper from the product and then clean the product Test the product by printing with paper that meets HP specifications To reduce the number of paper jams try these solutions 1 Use only paper that meets HP specifications for this product 2 Use paper that is not wrinkled folded or damaged If necessary use paper from a different package 3 Use paper that has not previously been printed or copied on 4 Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it 6 Make sure that the tray is fully inserted in the product Clear jams Jam locations Jams can occur in these locations 1 Document feeder 2 Output bin 3 Tray 1 4 Rear door Loose toner might remain in the product after a jam This problem typically resolve
39. if both PCAs are replaced at the same time When the product power is turned on the DC controller will restore the NVRAM data on the replacement formatter Replacing both the formatter and the DC controller at the same time will result in severe print quality problems amp NOTE The base model does not have a fax card installed Replacing the formatter PCA before the DC controller PCA Use the following procedure if you need to install a replacement formatter PCA and a replacement DC controller amp NOTE f you are only installing a replacement formatter PCA proceed to Remove the formatter PCA on page 53 1 Install a replacement formatter PCA 2 Turn the product power on and wait for the print cartridge volume indicators to appear on the control panel display NOTE This allows important product information to be written to the replacement formatter PCA 3 Turn the product power off 4 nstall a replacement DC controller See DC controller PCA on page 49 5 Turn the product power on Remove the formatter PCA A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA Some parts are sensitive to electrostatic discharge ESD Always perform service work at an
40. junk fax in the activity log along with job accounting information Reprint Faxes Prints the received faxes stored in available memory This item is available only if you have turned on the Allow Fax Reprint feature in the Fax Setup menu Forward Fax On Off Sets product to send all received faxes to another fax machine Polling Receive Allows the product to call another fax machine that has polling send enabled Phone Book Setup Individual Setup Group Setup Delete Entry Deletes a specific phone book entry Edits the fax phone book speed dials and group dial entries The product supports up to 120 phone book entries which can be either individual or group entries Delete All Entries Deletes all entries in the phone book Print Report Now Change Defaults Prints a list of all the individual and group dial entries in the phone book Opens the Fax Setup menu Scan Menu Menu item Description Scan to USB Drive Scans a document and stores it as a PDF file or JPEG image on the USB flash drive 126 Chapter 2 Solve problems ENWW USB Flash Drive The following types are supported e PDF JPG Menu item Description Print Documents Prints documents stored on the USB drive Use the arrow buttons to scroll through the documents Touch the names of documents that you want to print Touch the summary screen to change settings such as the n
41. list of all installed PCL 5 fonts PS Font List Prints a list of all installed PS fonts PCL6 Font List Prints a list of all installed PCL 6 fonts Color Usage Log Prints information about the color supply usage Service Page Prints the service page The service page includes information about supported paper types copy settings and other settings that are not included on the configuration page Diagnostics Page Prints diagnostic information about calibration and color quality Print Quality Page Prints a page that helps solve problems with print quality 112 Chapter2 Solve problems ENWW Quick Forms menu Menu item Sub menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1 8 inch Prints pages that have preprinted graph lines 5mm Checklist 1 Column Prints pages that have preprinted lines with check boxes 2 Column Music Paper Portrait Prints pages that have preprinted lines for writing music Landscape ENWW Tools for troubleshooting 113 Fax Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item Sub menu item Description Fax Set Up Utility Basic Setup Time Date Fax Header Settings for time format current time date format and current date Enter your fax number Enter company name This is a tool for configuring the fax settings Fol
42. other areas use the original packing material if possible 192 Appendix A Service and support ENWW B Product specifications e Physical specifications e Power consumption electrical specifications and acoustic emissions e Environmental specifications ENWW 193 Physical specifications Table B 1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro 413 mm 16 3 inches 472 mm 18 6 inches 442 mm 17 4 inches 22 6 kg 49 8 Ib CM1415 Power consumption electrical specifications and acoustic emissions See www hp com support CM 1410series for current information A CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Environmental specifications Table B 2 Environmental specifications Recommended Operating Storage Temperature 15 to 32 5 C 15 to 32 5 C 20 to 40 C 59 to 90 5 F 59 to 90 5 F 4 to 104 F Relative humidity 20 to 70 10 to 8096 95 or less Altitude 0 to 3048 m 0 to 10 000 ft 1 Values are subject to change 194 Appendix B Product specifications ENWW C Regulatory information e FCCregulations e Environmental product stewardship program e Declaration of Conformity e Declaration of Conformity wireless models e Certificate of Volatility e Safety statements e Ad
43. retainer pin callout 1 on the left side front door cam Remove the retainer pin Figure 1 52 Remove the front door and front lower cover 5 of 8 38 Chapter 1 Removal and replacement ENWW 8 Repeat the previous step for the right side retainer pin XX Reinstallation tip The door pins are keyed to the door cam The pins must be correctly positioned when they are reinstalled or they will not completely seat in the door cam Figure 1 53 Remove the front door and front lower cover 6 of 8 9 Release one tab callout 1 rotate the door retainer clip up and away from the door and then remove the clip Bf NOTE Support the door when this clip is removed Figure 1 54 Remove the front door and front lower cover 7 of 8 ENWW Removal and replacement procedures 39 10 Lower the left side of the door and then slide it to the left to release the right side door hinge pin Remove the door Figure 1 55 Remove the front door and front lower cover 8 of 8 ed 40 Chapter 1 Removal and replacement ENWW Rear door and rear lower cover 1 Remove the following components e Right cover See Right cover on page 17 e Left cover See Left cover on page 25 e Rear center cover See Rear center cover on page 30 2 Remove two screws callout 1 Figure 1 56 Remove the rear door and rear lower cover 1 of 5 3 Release one pin callout 1 and then slide the rear door and rear lower cover towards the side o
44. seven screws callout 1 Figure 1 46 Remove the top cover 2 of 3 4 Remove the top cover Figure 1 47 Remove the top cover 3 of 3 ENWW Removal and replacement procedures 35 Front door and front lower cover 1 Remove the following components e Print cartridge drawer See Print cartridge drawer on page 14 e Leftcover See Left cover on page 25 2 Remove the paper tray if installed and then carefully place the product front side up A CAUTION The document feeder and scanner cover are not captive and can open suddenly if the product is placed front side up Always support the document feeder and scanner cover before placing the product front side up 3 Release three tabs callout 1 and then push the guide into the product away from the input tray cavity Figure 1 48 Remove the front door and front lower cover 1 of 8 36 Chapter 1 Removal and replacement ENWW 4 Remove the guide Figure 1 49 Remove the front door and front lower cover 2 of 8 5 Carefully push the right side front lower door hinge in toward the center of the door to release it from the hinge pin Figure 1 50 Remove the front door and front lower cover 3 of 8 ENWW Removal and replacement procedures 37 6 Slide the door to the right to release the left side hinge Remove the front lower door Figure 1 51 Remove the front door and front lower cover 4 of 8 7 Use a small flat blade screwdriver to release one
45. should use tone or pulse dialing Pulse Redial if Busy On Sets whether the product should attempt to redial if the line is busy Off Redial if No Answer On Sets whether the product should attempt to redial if the recipient fax number does not answer Off Redial if Comm On Sets whether the product should attempt to redial the Error recipient fax number if a communication error occurs Off Detect Dial Tone On Sets whether the product should check for a dial tone before sending a fax Off Billing Codes On Enables the use of billing codes when set to On A prompt appears where you can enter the billing code for an Off outgoing fax Extension Phone On When this feature is enabled you can press the 1 2 3 buttons on the extension phone to cause the product to Off answer an incoming fax call Stamp Faxes On Sets the product to print the date time sender s phone number and page number on each page of incoming Off faxes Tools for troubleshooting 115 Menu item Sub menu item Sub menu item Description Private Receive On Setting Private Receive to On requires you to set a product password After setting the password the Off following options are set e Private Receive is turned on e All old faxes are deleted from memory e Fax forwarding is set to Off and is not allowed to be changed e A All incoming faxes are stored in memory Confirm Fax On Confirm a fax number by entering it a second time Number Off Allow Fax Rep
46. support bracket 1 of 8 seeusssssss 54 Remove the formatter PCA fax card PCA and support bracket 2 of 8 ccceeeeeeeeeeeeeeeeeeeees 54 Remove the formatter PCA fax card PCA and support bracket 3 of 8 cceeeeeeeeeeeeeeeeeeeeees 55 Remove the formatter PCA fax card PCA and support bracket 4 of 8 neeesser 56 Remove the formatter PCA fax card PCA and support bracket 5 of 8 ssesssssss 56 ENWW Figure 1 79 Figure 1 80 Figure 1 81 Figure 1 82 Figure 1 83 Figure 1 84 Figure 1 85 Figure 1 86 Figure 1 87 Figure 1 88 Figure 1 89 Figure 1 90 Figure 1 91 Figure 1 92 Figure 1 93 Figure 1 94 Figure 1 95 Figure 1 96 Figure 1 97 Figure 1 98 Figure 1 99 Figure 1 100 Figure 1 101 Figure 1 102 Figure 1 103 Figure 1 104 Figure 1 105 Figure 1 106 Figure 1 107 Figure 1 108 Figure 1 109 Figure 1 110 Figure 1 111 Figure 1 112 Figure 1 113 Figure 1 114 Figure 1 115 Figure 1 116 Figure 1 117 Figure 1 118 Figure 1 119 Figure 1 120 Figure 1 121 Figure 1 122 ENWW Remove the formatter PCA fax card PCA and support bracket 6 of 8 sssssssssssss 57 Remove the formatter PCA fax card PCA and support bracket 7 of 8 ceeeeeeeeeeeeeeeeeeeeeees 57 Remove the formatter PCA fax card PCA and support bracket 8 of 8 ceeeeseeeeteeteeeeeees 58 Remove the fuser motor 1 Of 2 sse menneen nennen enne 59 Remove the fuser motor 2 of 2
47. teda duod 189 jT 191 Customer SUPPONE coe ei ere ioo m Po rer e d P ERE En Pen eta aes EH pian 191 Repack the product 192 Appendix B Product specifications cni nineteen eis 193 Physical specifications ssssssssssseenne eene enne en nne nennen nnne nnns 194 Power consumption electrical specifications and acoustic emissions seeseeeeessse 194 Environmental specifications s ni aaan a a e A a aaa aaa aaa 194 Appendix C Regulatory informati n sinesi a aE a a E aE a 195 PCC regulatlotis sessa o N A EE A dn e ue 196 Environmental product stewardship program sss emnes 197 Protecting the environment ortis deri E R e rn ahaeeee beanies 197 i yzoTar Mejreo Uleenpe TIT 197 Power consumption cssssssssssssssssssssseseneeneenee nennen nenne rere trn nn sense nen enses nnn 197 mcum E E E 197 mti EE 197 HP LaserJet print supplies ssssssssssseeeenenneene meer nennt nn nnne 197 Return and recycling instructions essssesseenne enne eee 198 United States and Puerto Rico ssssssseeee een 198 Multiple returns more than one cartridge ssssss 198 Ine Nye CU 198 Sheet c EET 198 Non U S Tetum S ue oerte et eene erue doe eode SEHR Te EE ERR ERE nts eee 198 xolg
48. that the output meets expectations If necessary restore any customer specified settings Clean the outside of the product with a damp cloth Test 2 copy quality test 2 3 4 2 6 T 8 Verify that you have completed the necessary reassembly steps Ensure that the input tray contains clean unmarked paper With the power cord attached turn on the product Verify that the expected start up sounds occur Print a configuration page and then verify that the expected printing sounds occur Place the configuration page in the document feeder or on the flatbed glass Print a copy job and then verify the results Clean the outside of the product with a damp cloth Test 3 fax quality test 1 2 3 Place the configuration page in the document feeder Type a valid fax number and send the fax job Verify that the send quality and receive quality meet expectations 6 Chapter 1 Removal and replacement ENWW Parts removal order ENWW Use the following diagram to determine which parts must be removed before removing other parts Figure 1 2 Parts removal tree Component Remove Remove Remove Remove Remove Remove Remove Remove Remove Pickup roller Separation roller Transfer roller Print cartridge drawer Right cover Right front cover1 and cover 2 Right cover Control panel Right cover Right front cover1 2 Left cover Document feeder Right cover and scanner assembly Rear center cover Right cove
49. the remote product during reception of a large and or complex document 2 Disable ECM and reattempt the fax due to lack of available memory This hold off reception time has exceeded the timeout typically 60 seconds used by the sending product and it has terminated the session 247 251 The sending product appears to be stuck on N A 252 Telephone line conditions were too poor to 1 Reattempt the fax reception at a later time receive a fax when line conditions may have improved 2 Configure the receiving product to start reception at a lower speed 3 If the receiving product received successfully several pages of a larger document ask the sender to transmit the document in several smaller parts 253 The sending product has attempted to initiate a Ask the sender to reconfigure the fax product to page transmission using a page width that is not supported by the receiving product transmit using a normal letter A4 page width 148 Chapter2 Solve problems ENWW Table 2 5 Fax receive error codes continued Error code Description Solution 281 The receiving product has not received any data at the start of a page during non ECM reception although the modem has not detected a sending disconnect The sending product is probably transmitting fill bytes instead of data and has either jammed or broken 282 The receiving product has not received any data at the start of a page during ECM reception alth
50. 08 EC and the Low Voltage Directive 2006 95 EC the R amp TTE Directive 1999 5 EC Annex II the EuP Directive 2005 32 EC and carries the CE Marking C accordingly ENWW Declaration of Conformity 201 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 Forregulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 0903 00 US LIU or BOISB 0903 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA September 2010 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen FAX 49 7031 14 3143 www hp com go certificates USA Contact Product Regula
51. 127 USB port removing 45 V volume settings 117 Index 217 Ww warnings iii warranty license 189 print cartridges 187 product 186 Web sites customer support 191 Macintosh customer support 191 Material Safety Data Sheet MSDS 200 weight xi wireless configuring 122 218 Index ENWW 2010 Hewlett Packard Development Company L P www hp com CE861 90939
52. 15 Remove the print cartridge drawer 4 of 5 sssssssssssseee enne 15 Remove the print cartridge drawer 5 of 5 sssssssssssssssssseeeenne nemen 16 Remove the right cover 1 Of 5 iude dalesedi reseau nece EEE 17 Remove the right cover 2 0f 5 note n rnnt cxtra NARA doa reds 17 Remove the right cover 3 of 5 sssssssssssssssssssseeeeenn nm eene ennemi nennen 18 Remove the right cover 4 Of 5 eie eti o ee eee te ei pde 18 Remove the right cover 5 of 5 sss ennemis 19 Remove the right front cover 1 of 4 sssssssssssssssesee eee nennen enne nenne 20 Remove the right front cover 2 of 4 ssssssssssssssseeesse eene nnns 20 Remove the right front cover 3 of 4 ssssssssssssssssesese eee nnne 21 Remove the right front cover 4 of 4 sssssssssssssssssese eene emen nenne 21 Remove the control panel 1 of 5 2 rdiet dace tee Lente Debe E Ee EL eaa EE RI Dee 22 Remove the control panel 2 of 5 urere inini aE aANT EENEN en ener nnne 23 Remove the control panel 3 of 5 iiie teet e ede tereti E 23 Remove the control panel 4 of 5 ssssssssssssssssssseeeeeee nenne nnne nennen nnns 24 Remove the control panel 5 of 5 ssssssssssssssssssssseeeeee eene nennen nnne nenne 24 Remove the left cover 1 of 6 eene teen nece Rae a ee RE eee ER dues 25 Remove the left cover 2 of 6 ssssssssssssssseeeeneen eene enne ee nennen ne
53. 17 iz adea 120 Network Setup menu sssssssssseeeeeeeeermemeennnnn 122 Function specific menus ssssssssssssesssseee eene erret nennen 123 Gopy Menilzi teet ee ieee ete 123 Fax Menu oer ER M 124 SCAN Menit dd eh e 126 USB Flash Drive m aie eh eee 127 Interpret control panel messages ceeceeceecceceeeeeeeeeeteeseeeececnaeceeeeeeeeeeeeeeetteeteeeseaes 128 Control panel message types 00 0 eee ceeeeee teeter teeter tetas eene 128 Control panel messages ssssssssssssee eene nennen enne 128 10 100X Supply Memory Error sseese 128 49 Error Turn Off then ON ic cer ten other eoru hacia acida tala 128 50 x Fuse EO ioi rtt deti eiae itte sei ERE 128 79 Error Turn off then on sssssssssseememm me 128 Communication error sesssssssssssseeeeeene eene 128 Document feeder jam Clear and reload sssssssssss 129 Document feeder mispick Reload ssssssssssssss 129 DOO ODGLiz do etie iniit beni enero gt teal ace uei 129 Engine Communication Error esseeen 129 Engine error Press OK to continue ssssee 129 Fax receive error 2 22 2 ccc cece cece eee e eee eeeeeeeeceeeeeeenaaeeaecaeceeeeeseeeeeeeeeteeess 129 Fax Send elTOF dor T ob alert tts 130 Jam in area Open door and clear jam ssseesessss 130 Jam in Tray 1 Clear jam and
54. 67006 Brasil New 220V e CE862 69002 Europe Middle East and Africa Exchange e CE862 67003 China and Malaysia New e CE862 67004 Asian Pacific and Latin American Region New e CE862 67005 Chile and Argentina New ENWW Order parts by authorized service providers 159 How to use the parts lists and diagrams A CAUTION Be sure to order the correct part When looking for part numbers for electrical components pay careful attention to the voltage that is listed Doing so will make sure that the part number selected is for the correct model NOTE In this manual the abbreviation PCA stands for printed circuit board assembly Components described as a PCA might consist of a single circuit board or a circuit board plus other parts such as cables and sensors The figures in this chapter show the major subassemblies in the product and their component parts A parts list table follows each exploded view assembly diagram Each table lists the item number the associated part number and the description of each part If a part is not listed in the table then it is not a field replacement unit FRU 160 Chapter3 Parts and diagrams ENWW Assembly locations Base product Figure 3 1 Base product Table 3 7 Base product Item Description Description 1 Document feeder input tray Right front cover 2 2 Document feeder output bin Input tray Tray 1 3 Scanner lid Front door 4 Color touch
55. 9 An error occurred during a V 34 transmission Reattempt the fax transmission at a different time when the receiving product was unable to when telephone line conditions have improved correctly handshake with the sending product and was consequently unable to transmit a T30 frame This occurs when the line was disconnected or if line conditions degrade during the session 410 419 An error occurred during a V 34 reception when the receiving product was unable to correctly handshake with the sending product and was consequently unable to transmit a T30 frame This occurs when the line is disconnected or if line conditions degrade during the session 420 V 34 negotiations have failed from the originating product during phase four which occurs after V 8 and before the first T 30 frames are exchanged Compatibility problems have been observed in this area when sending to non HP units 421 V 34 negotiations have failed from the originating product during phase three which occurs after V 8 before phase four and before the first T 30 frames are exchanged Compatibility problems have been observed in this area when sending to non HP units 422 V 34 negotiations have failed from the answering product during phase four which occurs after V 8 and before the first T 30 frames are exchanged 423 V 34 negotiations have failed from the answering product during phase three which occurs after V 8 before phase4 and before the first
56. ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of i
57. Adjusts the image quality settings for copies Contrast Sharpen Background Removal Color Balance Grayness Set as New Defaults Saves any changes you have made to this menu as the new defaults Restore Defaults Restores the factory defaults for this menu Fax Menu To open this menu touch the Fax button and then touch the Fax Menu button Menu item Sub menu item Sub menu item Description Fax Reports Fax Confirmation On Every Fax Sets whether the product prints a confirmation report On Send Fax Only after a successful fax job On Receive Fax Only Never Include First Page On Sets whether the product includes a thumbnail image Off of the first page of the fax on the report Fax Error Report On Every Error Sets whether the product prints a report after a failed On Send Error fax job On Receive Error Never 124 Chapter2 Solve problems ENWW Menu item Sub menu item Sub menu item Description Print Last Call Report Prints a detailed report of the last fax operation either sent or received Fax Activity Log Print Log Now Auto Log Print Print Phone Book Print Log Now Prints a list of the faxes that have been sent from or received by this product Auto Log Print Automatically prints a report after every fax job Prints a list of the speed dials that have been set up for this product Print Junk Fax list Prints a list of phone numbers that are blocked f
58. ER Lm 60 Intermediate transfer belt ITB sse 62 Reinstall the ITB serrio iiaa 65 Power supply high voltage ssseeene emm mmm nnn 67 Reinstall the power supply high voltage ssesssss 70 Power supply low voltage ssenm mmm 71 Reinstall the power supply low voltage eesssssss 75 Power supply f ser 22 2 Inte enr eee A AAEE 77 gii ge E 80 Document feeder components ssssssssssssssssesesee eene n nennen nenne 83 Document feeder separation pad sssssssssssssseeeeneeee 83 Document feeder input tray seesssessessse eene enitn tenants 87 Document feeder cover isses Ld dde e Ld de eo a Lu doa 88 Document feeder pick arm assembly sssse e 90 Document feeder core assembly sssssssseee eene 92 Post scan pinch rollers nr Ten re eee In a E ERR ne VAR UY FEIN FRE TR TERRA e 94 Document feeder base assembly sssssssssee eene 95 Document feeder floating hinges se n 97 2 Solve problems oi on Eee dei eivas ce aa Y n oc ees Ee Ron E Eo vlad casos E os ce Lei abend Code Dub aaia Cc E Ya Endo E aS Rd 99 UIEMUNMEIOM P 100 Tools for troubleshootlhg 2 e Ier n eee ipte be Llave HO Pa ea boda bea cede 100 C
59. Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 1 10 Figure 1 11 Figure 1 12 Figure 1 13 Figure 1 14 Figure 1 15 Figure 1 16 Figure 1 17 Figure 1 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 1 22 Figure 1 23 Figure 1 24 Figure 1 25 Figure 1 26 Figure 1 27 Figure 1 28 Figure 1 29 Figure 1 30 Figure 1 31 Figure 1 32 Figure 1 33 Figure 1 34 ENWW Phillips and Pozidrive screwdriver comparison ssssssssssseenennenneen eene 4 Parts remioval tree ciet eterne te tre ARANAK KNAKEN ANEAN EEEE AE 7 Remove the pickup roller esses eere nn sn nennen nennt nennen ren nnnen nns 9 Remove the separation roller 1 of 2 eiiis eee eetaade e nennen nnne nnn 10 Remove the separation roller 2 Of 2 sse nennen nennen 11 Remove the transfer roller 1 Of 3 eiit rendent ee nere dh Rae Pen 12 Remove the transfer roller 2 Of 3 ences Ede naa cct ean De a ee Dd ce de RRRA AANE deo en 12 Remove the transfer roller 3 of 3 ccccccceesceeeeeeeeeeeeeeeceeneeeseeeeenseteeeeceneeeseaeeanedeseeeeneeneeeneneesetees 13 Remove the print cartridge drawer 1 of 5 sssssssssssseeeeeme emm ens 14 Remove the print cartridge drawer 2 of 5 sssssssssssssseeeeeeeneee nennen nnns 14 Remove the print cartridge drawer 3 of 5 sssssssssssssseee enne enne
60. High voltage power supply RM1 7090 000CN Fuser power supply 110 to 127 v RM1 7082 000CN Fuser power supply 220 to 240 v RM1 7083 000CN Low voltage power supply 110 to 127 v RM1 7830 000CN Low voltage power supply 220 to 240 v RM1 7831 000CN Fax PCA DAA EU CE683 67901 Fax PCA DAA AA CE682 67901 Formatter PCA CE690 67901 DC controller assembly RM1 7813 000CN Notshown Wireless PCA 1150 7938 Not shown USB PCA CF030 67901 ENWW PCAs 173 Scanner and document feeder ADF main assemblies Figure 3 8 Scanner and document feeder main assemblies 174 Chapter3 Parts and diagrams ENWW Table 3 14 Scanner and document feeder main assemblies Description Part number Document feeder ADF motor cover CE538 40015 Document feeder ADF assembly CE538 60121 Scanner assembly CE861 60110 Control panel PCA assembly CE862 60101 ENWW Scanner and document feeder ADF main assemblies 175 Document feeder internal components Figure 3 9 Document feeder assembly parts 176 Chapter3 Parts and diagrams ENWW ENWW Table 3 15 Document feeder assembly parts Description Document feeder ADF core assembly Document feeder ADF input tray Document feeder ADF base Document feeder ADF cover outer Document feeder ADF pick arm assembly Spring document feeder ADF extension pre pick Shaft document feeder ADF pick extension Document feeder ADF cover inner Roller assemb
61. N NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 187 Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the print cartridge was first installed the date when the print cartridge was last used the number of pages printed using the print cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the print cartridge memory chip does not contain information that can be used to identify a customer or user of the print cartridge or their product HP collects a sampling of the memory chips from print cartridges returned to HP s free return and recycling program HP Planet Partners w
62. OU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify th
63. P products e HP s commitment to the environment e HP s environmental management system e HP s end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment 200 Appendix C Regulatory information ENWW Declaration of Conformity Manufacturer s Name Manufacturer s Address declares that the product Product Name Regulatory Model Number Product Options Print Cartridges Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Hewlett Packard Company DoC BOISB 0603 05 rel 1 0 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP LaserJet Professional CM1415fn BOISB 0603 05 BOISB 0903 00 US Fax Module LIU BOISB 0903 01 EURO Fax Module LIU ALL CE320A CE321A CE322A CE323A conforms to the following Product Specifications SAFETY EMC TELECOM ENERGY USE Supplementary Information IEC 60950 1 2005 EN60950 1 2006 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN 62311 2008 GB4943 2001 CISPR22 2005 A1 EN55022 2006 A1 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 A2 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 ES 203 021 FCC Title 47 CFR Part 68 Regulation EC No 1275 2008 The product herewith complies with the requirements of the EMC Directive 2004 1
64. PCA and support bracket on page 53 2 Disconnect one wire harness connector callout 1 and then release the wire harness from the retainer callout 2 Figure 1 84 Remove the main motor 1 of 4 LZ NE 3 Release two tabs callout 1 and then pull down on the black plastic wire harness retainer to release it Figure 1 85 Remove the main motor 2 of 4 60 Chapter 1 Removal and replacement ENWW 4 Remove the wire retainer Figure 1 86 Remove the main motor 3 of 4 5 Remove four screws callout 1 and then remove the main motor Figure 1 87 Remove the main motor 4 of 4 ENWW Removal and replacement procedures 61 Intermediate transfer belt ITB 1 Remove the following components e Print cartridge drawer See Print cartridge drawer on page 14 e Right cover See Right cover on page 17 e Leftcover See Left cover on page 25 e Rear center cover See Rear center cover on page 30 2 Disconnect one wire harness connector callout 1 and then release the wire harness from the retainer callout 2 Figure 1 88 Remove the ITB 1 of 5 EL HI IERI none E 62 Chapter 1 Removal and replacement ENWW 3 Open the rear door and then remove one screw callout 1 and then remove the print cartridge drawer stop callout 2 Figure 1 89 Remove the ITB 2 of 5 4 Carefully lift up on the black plastic portion of the ITB and then pull it partially out of the produc
65. T 30 frames are exchanged 430 The transmitting product is unable to send continuous ones at the end of the control channel prior to starting the primary channel This is a V 34 error This error may be associated with line conditions although it is more likely to be due to internal problems with the modem 431 The transmitting product has not received a N A response after aborting a transmission Depending upon when the session is aborted some sending products may not respond It should be noted that the receiving unit always attempts to abort the session in a way that allows the sending product to respond to the final PPS EOP 440 445 An error occurred during a V 34 transmission after Reattempt the fax reception at a different time one or more partial pages image data were when telephone line conditions have improved transmitted using the primary channel The transmitting product was unable to restart the control channel in order to resume the T30 handshake This typically occurs when the receiving product prematurely disconnects during partial page reception although it is possible it may also be due to compatibility issues ENWW Solve fax problems 155 Fax trace report A fax T 30 trace report has information that can help resolve fax transmission problems If you call HP for help in resolving these problems print a T 30 trace report before you call 1 2 3 4 From the Home screen touch the Setup bu
66. WW Removal and replacement procedures 47 Wireless PCA wireless models only CAUTION Some parts are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the right cover See Right cover on page 17 2 Disconnect one wire harness connector and then remove one screw callout 2 Figure 1 67 Remove the wireless PCA 1 of 2 3 Remove the wireless PCA Figure 1 68 Remove the wireless PCA 2 of 2 48 Chapter 1 Removal and replacement ENWW DC controller PCA Special considerations A WARNING Do not install a replacement formatter PCA and DC controller PCA at the same time The formatter PCA and the DC controller PCA store important product configuration information NVRAM data that will be lost if both PCAs are replaced at the same time When the product power is turned on the formatter will restore the NVRAM data to a replacement DC controller Replacing both the DC controller and the formatter at the same time will result in severe print quality problems Replacing the DC controller PCA before the formatter PCA Use the following procedure if you need to install a replacement DC controller and a replacement formatter PCA NOTE f you are only installing a replacement DC controller PCA proceed to Remove th
67. When handling the ITB always use the hard plastic portions of the assembly A CAUTION Avoid touching the black plastic transfer belt or roller Skin oils on the belt or roller might cause print quality problems e Do not let the transfer belt contact hard or sharp objects A CAUTION Scratches punctures or other damage to the belt will cause print quality problems e Make sure that the wire harness is not twisted or pinched after it is passed through the opening in the chassis and that the ITB sits flat in the product NOTE When the print cartridge drawer is installed it should easily slide in and out of the product and not contact any part of the ITB assembly ENWW Removal and replacement procedures 65 e Tape the wire harness to the sheet metal frame so that it will not catch on internal components as the ITB is installed With the ITB partially installed feed the wire harness through the opening in the chassis See Figure 1 91 Remove the ITB 4 of 5 on page 64 Finish installing the ITB A WARNING Do not place the tape so that it makes contact or adheres to the transfer belt Tape or tape residue on the transfer belt will cause print quality problems Make sure that the ITB is fully seated in the product before you reinstall the print cartridge door stop E NOTE Make sure that you remove all of the tape and tape residue after installing the ITB Figure 1 94 Reinstall the ITB 2 of 2 66 C
68. ake but has time when telephone line conditions have been to detect any T30 frames This failure is improved either a compatibility problems with certain products or is due to line conditions 2 Disable V 34 on the receiving product and attempt the transmission using the V 17 393 The receiving product has failed to complete the mode third phase of the initial V 34 handshake after answering a fax session This is usually due to poor line conditions although it may be a compatibility issue with certain products and or line conditions 394 The receiving product has failed to successfully negotiate the initial V 8 handshake with the sending product after answering a fax session Typically this will occur when the calling product is not fax capable It may also be a compatibility issue with certain products and or line conditions 395 An unexpected T 30 frame has been received 1 Reattempt the fax reception If transmission between pages during a multipage V 34 errors are not encountered because line reception This is almost certainly a compatibility conditions have improved then this error will problem with the sending product and may be due probably be avoided to an error with the implementation of the sending product 2 Disable V 34 on the receiving product and attempt the transmission using the V 17 mode 154 Chapter2 Solve problems ENWW Table 2 6 Fax send error codes continued Error code Description Solution 396 40
69. al error 49 or 79 error On On 1 The product restarts after one of these errors occurs ENWW Tools for troubleshooting 101 Control panel diagnostics The product includes diagnostic tests for the control panel Test the control panel display 1 2 3 4 5 Touch the Setup button Touch the left arrow button and then quickly touch the Cancel X button Touch the Setup button to return to the main menus Open the 2ndary Service menu Open the Display test menu Test the control panel buttons 1 2 3 4 5 Touch the Setup button Touch the left arrow button and then quickly touch the Cancel X button Touch the Setup 9 button to return to the main menus Open the 2ndary Service menu Open the Button test menu Engine Diagnostics Engine test 1 2 3 With the product off open the front and rear doors Turn the power on and close both doors within ten seconds An engine test page a page containing multiple horizontal colored lines will print 102 Chapter2 Solve problems ENWW Repetitive image defects If the product output has a consistent repetitive defect then use the table in this section to determine which part needs to be replaced based on the measured distance between the repetitions of the defect amp NOTE The following table replaces the graphical repetitive defect ruler You can make your own ruler by using these measurements For the most accurate results us
70. assembly document feeder ADF post scan pinch Document feeder assembly parts on page 177 Document feeder assembly parts on page 177 Q7400 60159 Document feeder ADF separation pad assembly Document feeder assembly parts on page 177 RC1 0795 000CN Cover left Covers panels and doors on page 163 RC2 2014 000CN RC2 2111 000CN Cover holder Bushing transfer roller Internal assemblies 1 of 4 on page 165 Internal assemblies 3 of 4 on page 169 ENWW Numerical parts list 181 Table 3 17 Numerical parts list continued Part number RC2 2112 000CN Description Bushing transfer roller Table and page Internal assemblies 3 of 4 on page 169 RC3 0753 000CN Cover rear lower Covers panels and doors on page 163 RC3 0767 000CN Cover rear center Covers panels and doors on page 163 RC3 0794 000CN RC3 0796 000CN Cover right Door front Covers panels and doors on page 163 Covers panels and doors on page 163 RC3 0797 000CN Cover right front 1 Covers panels and doors on page 163 RC3 0798 000CN Cover right front 2 Covers panels and doors on page 163 RC3 0819 000CN RC3 0820 000CN Cover rear upper Door rear Covers panels and doors on page 163 Covers panels and doors on page 163 RK2 1872 000CN Motor stepping DC fuser Internal a
71. attempt the fax reception and split the document into two portions corresponding to the ECM and non ECM portions Some products will attempt to use non ECM for photo mode so this may be associated with a between page encoding change to support photo mode 291 This is not a communication error and it is not expected that this error will occur under non development scenarios Reception has failed because the receiving product is unable to open a file to receive data into May be associated with low memory although low memory should be handle more gracefully than this If the error persists reinitialize the product 292 The sending product has attempted to renegotiate the encoding mode from non JPEG to JPEG This operation is not supported and the session has been abandoned Reattempt the fax reception and split the document into two portions corresponding to the JPEG and non JPEG portions Some products will attempt to use JPEG for photo mode so this may be associated with a between page encoding change to support photo mode Solve fax problems 149 Table 2 6 Fax send error codes Error code Description Solution 300 Fax session has completed without errors N A 311 The user of the receiving product has touched the Resend the fax Cancel b 4 button causing the session to be prematurely halted before all pages have been transmitted 312 A sending fax product has failed to answer t
72. ct or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support CM 14 10series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic www hp com support CM14 10series information Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com ENWW OpenSSL 191 Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to repack the product before shipping it A CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain the print cartridges A CAUTION Itis extremely important to remove the print cartridges before shipping the product A print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner To prevent damage to the print cartridges avoid touching the rollers on them and store the print cartridges so that they are not exposed to light 2 Remove and retain the power cable interface cable and any optional accessories 3 If possible include print samples and 50 to 100 sheets of paper that did not print correctly 4 Inthe U S call HP Customer Care to request new packing material In
73. d scanner cover before placing the product front side up NOTE Debris can scratch or damage the back of the product Before you place the product front side up remove any debris from the work surface If possible set the product on a clean dry cloth to prevent scratching and damage 2 Carefully release the roller cover and rotate it down and away from the roller 4 Reinstallation tip Make sure that this cover snaps into place over the roller when the roller and holder are reinstalled Figure 1 4 Remove the separation roller 1 of 2 I Y 10 Chapter 1 Removal and replacement ENWW 3 Use a small flat blade screwdriver to gently pry up on the roller and holder assembly callout 1 to remove the roller and holder assembly Figure 1 5 Remove the separation roller 2 of 2 ENWW Removal and replacement procedures 11 Transfer roller 1 Open the rear door 2 Release the retainer clip and then rotate it until the pin on the clip aligns with the slot in the mounting bracket Figure 1 6 Remove the transfer roller 1 of 3 3 Remove the clip Repeat these steps for the remaining retainer clip located at the opposite end of the roller shaft XX TIP One ofthe clips callout 1 is made from a black conductive plastic Make sure that the clips are reinstalled on correct the end of the transfer roller Figure 1 7 Remove the transfer roller 2 of 3 12 Chapter 1 Removal and replacement ENWW 4 Slide the
74. der must load a document to transmit and then configure the product for polling 321 There was a communication error with the Reattempt the fax transmission at a different time receiving fax product due to poor telephone line when telephone line conditions have improved conditions 322 324 Telephone line conditions were too poor to senda 1 Reattempt the fax transmission at a different fax time when telephone line conditions have improved 2 Ifthe session fails after transmitting several pages of a large document retransmit the document as several smaller documents 325 328 ECM Telephone line conditions were very poor 1 Reattempt the fax transmission at a different error time when telephone line conditions have improved 2 Ifthe error persists disable ECM Errors may still occur and may result in a degraded image quality on the received page However the ability to transmit the entire document will be improved 329 331 The sending product has reported that one or 1 Reattempt the fax transmission at a different more pages have been received non ECM mode time when telephone line conditions have with excessive errors This error does not result in improved the session being terminated immediately Subsequent page transmission can still occur and 2 f the error persists select a lower speed for later pages may be received without error the initial transmission speed 332 337 There is a defect in the sending fax product Se
75. dge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies 198 Appendix C Regulatory information ENWW Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet Pro CM1410 Color MFP Series Type Carbon monofluoride lithium Weight 0 8g Location On formatter board User removable No X SE yh St as yt gp 8 UX For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be
76. ditional statements for telecom fax products e Additional statements for wireless products ENWW 195 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e ncrease separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Ef NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 196 Appen
77. dix C Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas O3 Power consumption Power usage drops significantly while in Ready or Sleep mode which saves natural resources and saves money without affecting the high performance of this product Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Paper use This product s manual duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies ENWW It s easy to return and recycle your HP LaserJet print cartridges after us
78. door and rear lower cover 2 of 5 sssssssssssssseeeee eene 41 Remove the rear door and rear lower cover 3 of 5 sss 42 Remove the rear door and rear lower cover 4 of 5 sssssssssssseee emen 42 Remove the rear door and rear lower cover 5 of 5 sssssssssssssseeeeee ens 43 Remove the paper guide assembly 1 of 2 sss nennen 44 Remove the paper guide assembly 2 Of 2 sss eene 44 Remove the USB port PCA and bracket 1 of 3 sssssssssssssse enne 45 Remove the USB port PCA and bracket 2 of 3 sssssssssssse eene 46 Remove the USB port PCA and bracket 3 of 3 sssssssssssssss eene eene 46 Reinstall the USB port PCA and bracket ssssssssssssssssssseeeneeeeen neret 47 Remove the wireless PCA 1 Of 2 cccccceeccceceeedecceedeeedhteceedeeeneceetenssidaaceedeedacctelensiaeceuui a oan d a an 48 Remove the wireless PCA 2 of 2 cbe bee Ine e LEUTE Re AER ERE Hk e HR ERES 48 Remove the DC controller PCA 1 of 5 sssssssssssssee een eene eene emnes 50 Remove the DC controller PCA 2 of 5 ssssssssssssssseee eene eene nnne 50 Remove the DC controller PCA 3 of 5 ssssssssssssssssse eene eee nnne 51 Remove the DC controller PCA 4 of 5 sssssssssssesse enne 52 Remove the DC controller PCA 5 of 5 sssssssssssssssssee eene nennen ener enne 52 Remove the formatter PCA fax card PCA and
79. e free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible Environmental product stewardship program 197 999 E NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to http www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please
80. e HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity
81. e limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device A CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em car ter secund rio isto n o tem direito protec o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio
82. e 17 e Right front cover 1 and cover 2 See Right front cover 1 and cover 2 on page 20 2 Remove one locator screw callout 1 and then remove the ESD bracket screw callout 2 and the mounting screw callout 3 E NOTE When the control panel is reinstalled install the locator screw callout 1 first to correctly position the control panel on the product Install the ESD bracket screw callout 2 and the mounting screw callout 3 after the locator screw is tightened Figure 1 23 Remove the control panel 1 of 5 22 Chapter 1 Removal and replacement ENWW 3 Slightly slide the control panel toward the front of the product and then lift it off of the product A CAUTION The control panel is still attached to the product by the FFCs Do not damage the FFCs when you separate the control panel from the product Figure 1 24 Remove the control panel 2 of 5 4 Disconnect two FFCs callout 1 from the bottom of the control panel PCA Figure 1 25 Remove the control panel 3 of 5 ENWW Removal and replacement procedures 23 Turn the control panel over and then remove five screws callout 1 and the ESD bracket callout 2 ET TE Install the ESD bracket on the replacement control panel PCA assembly Remove the control panel 4 of 5 Separate the control panel base callout 1 from the control panel PCA assembly callout 2 Remove the control panel 5 of 5 24 Chapter 1 Removal and replacement ENWW
83. e DC controller PCA on page 49 1 Install a replacement DC controller PCA 2 Turn the product power on and wait for the print cartridge volume indicators to appear on the control panel display NOTE This allows important product information to be written to the replacement DC controller PCA 3 Turn the product power off 4 nstall a replacement formatter PCA See Formatter PCA fax card PCA and support bracket on page 53 5 Turn the product power on Remove the DC controller PCA A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA Some parts are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the right cover See Right cover on page 17 ENWW Removal and replacement procedures 49 2 Release one tab callout 1 on the black plastic protective cover amp NOTE This cover is located near the lower right side of the product below the DC controller Figure 1 69 Remove the DC controller PCA 1 of 5 3 Remove the cover 50 Chapter 1 Removal
84. e Single The product answers any calls that produce a Double and Triple single ring pattern e Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that produce a double ring or triple ring pattern 114 Chapter2 Solve problems ENWW Menu item Sub menu item Sub menu item Description Dial Prefix On Specifies a prefix number that must be dialed when sending faxes from the product If you turn this feature on Off the product prompts you to enter the number and then it automatically includes that number every time you send a fax Advanced Setup Fax Resolution Standard Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more Fine detail Lower resolution images have fewer dots per inch f and show less detail but the file size is smaller and the fax Superfine takes less time to transmit Photo Lighter Darker Sets the darkness of outgoing faxes Fit to Page On Shrinks incoming faxes that are larger than the paper size set for the tray Off Glass Size Letter Sets the default paper size for documents being scanned from the flatbed scanner A4 NOTE The default setting is determined by the choice of location during the initial product setup Dialing Mode Tone Sets whether the product
85. e Tor se In RUSSIA iii nnne et iei rie ne rn nen a leeren n aee RR Hd 213 Korean statement ccccccecceccceccceeeeeeeeeeeeeeeeeeeet cee eecaaeasaaaaesaaeeeeeaeeeeeeeeeeeeeeeeeeeeteeeeeneees 213 Taiwan statement ocsi iaiia ii aii aaa E aa nennen enhn enne nne n nnne nne nennen 213 Mcd necu d MM ELE i 215 ENWW List of tables Table 1 1 Table 2 1 Table 2 2 Table 2 3 Table 2 4 Table 2 5 Table 2 6 Table 3 1 Table 3 2 Table 3 3 Table 3 4 Table 3 5 Table 3 6 Table 3 7 Table 3 8 Table 3 9 Table 3 10 Table 3 11 Table 3 12 Table 3 13 Table 3 14 Table 3 15 Table 3 16 Table 3 17 Table B 1 Table B 2 ENWW Components InSpectlon nate eoe t deae ne dr id ed ees E Ee Enea ree ee Yee ELE ee dede debe quesos 2 Repetitive image defects ooo cece ttre inner nineteen eene nennen nennen nennen nen 103 DC controller connectors ssssssssssssssssssssssseeeeenee nennen enne nne ren rrtrr nnns nsns nnn nnne EEEE 105 m ziegeeNuctzbcs C 133 Secondary service menu sssssssssssssssseeeen ee ener en nennen nennen rn en nee rennen nnne nenne 143 Fax receive Grrr CodeS EE 146 Fax send error CODES ornas naana a e aa iaaa daa aa En aaa RD A ERE Na 150 Order parts accessories and supplies sssssssssssssssssseeeennenenen eene 158 Related documentation and software ssssssssssssssssssssseeeeneneeeenne nennen nnne 158 SUP PISS part numbers
86. e a metric ruler Table 2 1 Repetitive image defects Distance between identical Component Notes defects 22 3 mm 0 87 in Developer roller one rotation Appears in a single color plane 26 7 mm 1 05 in Charger roller Appears in a single color plane 28 5 mm 1 12 in Developer RS roller one Inside developer this roller removes and supplies toner to rotation the developer sleeve 44 0 mm 1 73 in Registration roller 56 5 mm 2 22 in Fuser film one rotation Appears in all color planes 56 8 mm 2 23 in Fuser pressure roller one Appears in all color planes rotation 57 0 mm 2 24 in Transfer roller Appears in all color planes 69 0 mm 2 71 in Cartridge to cartridge spacing Distance between each color image drum 75 8 mm 2 98 in Image drum one rotation Appears in a single color plane and might be either a dark or white spot 633 6 mm 24 94 in ITB Because the ITB is longer than a page you might have to look at multiple pages to determine if repetitive defect is present ENWW Tools for troubleshooting 103 Diagrams Plug jack locations E 9 Fax ports Network port Hi Speed USB 2 0 port 104 Chapter2 Solve problems ENWW DC controller PCA Figure 2 1 DC controller connectors O 8 is 1 9 1 2 LCD LE J120 J109 024 J108 O 7 z121 1 J105 4 a d J111 e 1 4 JM g J113 a Table 2 2 DC controller connectors
87. e wireless network feature TCP IP Config Automatic Automatic The product automatically configures all the TCP IP settings via DHCP BootP or AutolP Manual Manual You can manually configure the IP address subnet mask and default gateway The control panel prompts you to specify values for each address section As each address is completed the product prompts for address confirmation before moving to the next one After all three addresses are set the network reinitializes Auto Crossover On Enables or disables the use of a standard 10 100 network cable when the product is directly connected to a computer Off Network Services IPv4 Enable or disable the IPv4 and IPv6 protocols By default each protocol is enabled IPv6 Link Speed Automatic Sets the link speed manually if needed 10T Full After setting the link speed the product automatically restarts 10T Half 100TX Full 100TX Half Restore Defaults Resets all network configurations to their factory defaults 122 Chapter2 Solve problems ENWW Function specific menus The product features function specific menus for copying faxing scanning and using a USB flash drive To open these menus touch the button for that function on the control panel Copy Menu To open this menu touch the Copy button and then touch the Settings button amp NOTE Settings that you change with this menu expire 2 minutes after the last copy completes Menu item Sub menu item
88. ed the FFC through the slot during removal and during replacement Figure 1 143 Remove the document feeder base assembly 3 of 3 96 Chapter 1 Removal and replacement ENWW Document feeder floating hinges 1 Remove the following components e Document feeder input tray See Document feeder input tray on page 87 e Document feeder cover See Document feeder cover on page 88 e Document feeder core See Document feeder core assembly on page 92 e Document feeder base assembly See Document feeder base assembly on page 95 2 Release two tabs on each hinge callout 1 and then remove each hinge callout 2 Figure 1 144 Remove the document feeder floating hinges ENWW Removal and replacement procedures 97 98 Chapter 1 Removal and replacement ENWW 2 Solve problems e Menu map e Tools for troubleshooting e Paper feeds incorrectly or becomes jammed e Service mode functions e Solve fax problems e Product updates ENWW 99 Menu map Use the following procedure to print a control panel menu layout map 1 From the Home screen touch the Setup button 2 Touch the Reports button 3 Touch the Menu Structure button Tools for troubleshooting Component diagnostics LED diagnostics Network LEDs The onboard network solution has two network port LEDs When the product is connected to a properly working network through a network cable the yellow LED indicates network activity a
89. eee de Red den e pde nad d dn npud 164 Internal assemblies 2 0f 4 2 iion epo po pp ot nee HO t Del ea ott idee b aedi ibtd 166 Internaliassemblies 9 of 4 oec Dee nee Ra d aep iftud 168 Interriall assemblies A of 4 iiem o dt dnte tii t n ee ee 170 POCAS EE 172 Scanner and document feeder main assemblies sssssssseeen 174 Document feeder assembly parts ete istee te etae tUe eee de EA ndo ER Hb aaa id cn 176 ENWW 1 Removal and replacement e Introduction e Removal and replacement strategy e Electrostatic discharge e Required tools e Service approach e Removal and replacement procedures ENWW Introduction This chapter describes the removal and replacement of field replaceable units FRUs only Replacing FRUs is generally the reverse of removal Occasionally notes and tips are included to provide directions for difficult or critical replacement procedures HP does not support repairing individual subassemblies or troubleshooting to the component level Note the length diameter color type and location of each screw Be sure to return each screw to its original location during reassembly Incorrectly routed or loose wire harnesses can interfere with other internal components and can become damaged or broken Frayed or pinched harness wires can be difficult to find When replacing wire harnesses always use the provided wire loops lance points or wire harness guides and
90. ellow scanner laser error 54 0600 Density sensor error 54 1200 Black density measurement abnormality 54 1201 Cyan density measurement abnormality 54 1202 Magenta density measurement abnormality 54 1203 Yellow density measurement abnormality 54 1400 Color plane registration sensor error 54 1599 Black CPR pattern can t be read 54 1501 Cyan CPR pattern can t be read 54 1502 Magenta CPR pattern can t be read 54 1503 Yellow CPR pattern can t be read 54 1500 Yellow toner level sensor error 54 1600 Magenta toner level sensor error 54 1700 Cyan toner level sensor error 54 1800 Black toner level sensor error Tools for troubleshooting 133 Table 2 3 Event log messages continued Event code Description 54 1900 Bad top of page TOP sensor 54 2100 Beam detect BD error 55 0000 Engine internal communication error 55 0601 DC controller NVRAM data error 55 0602 DC controller NVRAM access error 55 1000 DC controller memory error 59 0160 ITB or main motor rotation error 59 A0 59 0192 Developer motor rotation error 59 CO 59 0240 Transfer alienation failure 59 FO 59 3000 Fuser motor startup error 59 4000 Fuser motor error 59 5000 Image drum motor startup error black 59 5300 Image drum motor startup error yellow 59 6000 Image drum motor rotation error black 59 6300 Image drum motor rotation error yellow 59 7000 Black developer motor startup error 59 7300 Yellow developer motor startup e
91. emory EEPROM 16KB Printer Specific Data NVRAM Initialization Type Flash EEPROM etc Size Function Steps to clear memory Type Flash EEPROM etc Size Function Steps to clear memory SPI FLASH 16MB Firmware and Fax Mass Storage Does the device contain mass storage memory Hard Disk Drive Tape Backup Yes X No If Yes please describe the type size function and steps to clear the memory below Type HDD Tape etc Size Function Steps to clear memory Type HDD Tape etc Size Function Steps to clear memory Author Information Name Title Email Business Unit Technical Marketing LaserJet Business Engineer Date Prepared 04 08 2010 Certificate of Volatility 205 Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation A WARNING Using contr
92. ensitive part 1 Remove the following components Right cover See Right cover on page 17 Left cover See Left cover on page 25 Rear center cover See Rear center cover on page 30 Rear door and rear lower cover See Rear door and rear lower cover on page 41 Remove two screws callout 1 and the black plastic cover callout 2 Figure 1 112 Remove the power supply fuser 1 of 5 Removal and replacement procedures 17 3 Disconnect three wire harness connectors callout 1 and then remove the wire harness from the retainer callout 2 Figure 1 113 Remove the power supply fuser 2 of 5 4 Release one tab callout 1 slide the retainer toward the formatter side of the product to release it and then remove the retainer from the chassis Figure 1 114 Remove the power supply fuser 3 of 5 J 78 Chapter1 Removal and replacement ENWW ENWW 5 Remove four screws callout 1 Ef NOTE The two screws near the power switch are ground screws Make sure that these screws are placed in the correct positions when the power supply is reinstalled 5 wv Figure 1 115 Remove the power supply fuser 4 of 6 Remove the power supply Figure 1 116 Remove the power supply fuser 5 of 5 Removal and replacement procedures 79 Fuser 1 Remove the following components e Right cover See Right cover on page 17 e Right front cover 1 and cover 2 See Right front cover 1 and cover
93. er system abnormalities are cleared normally a sending product will not answer if it cannot receive a document On of the few exceptions to this would occur if the sending product was configured to poll transmit a document but was unable to receive 317 The sending product cannot support a fax N A reception at any speed or modulation that is supported by the receiving product 318 The sending product cannot support a fax N A reception at the page width selected by the receiving product 319 The receiving product has attempted to initiate a Do one of the following binary file transfer BFT but has detected that the sending product does not support this mode of operation e Enable the BFT capability on the sending product if it is supported e Retransmit the document as a normal fax rather than attempting a BFT transfer 150 Chapter2 Solve problems ENWW Table 2 6 Fax send error codes continued Error code Description Solution 320 The receiving product is set up to initiate poll Do one of the following reception with a sending product but it has detected that the sending product is not e X Confirm that the receiver really wants to configured to do this Poll transmission from a attempt a poll reception If not reconfigure sending product is typically configured on a the receiving product for a normal fax session by session basis transmission e Configure the sending product for poll transmission The sen
94. ermine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that print cartridge e If streaks appear in multiple color bands contact HP A component other than the print cartridge is probably causing the problem 110 Chapter2 Solve problems ENWW Control panel menus Setup Menu To open this menu touch the Setup 9 button The following sub menus are available e Reports e Quick Forms e Fax Setup e System Setup e Service e Network Setup ENWW Tools for troubleshooting 111 Reports menu Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a control panel menu layout map Configuration Report Prints a list of the product settings Supplies Status Prints the print cartridge status Includes the following information e Estimated percentage of cartridge life remaining e A Approximate pages remaining Part numbers for HP print cartridges e Number of pages printed e Information about ordering new HP print cartridges and recycling used HP print cartridges Network Summary Displays status for Network hardware configuration e Enabled features e TCP IP and SNMP information e Network statistics Wireless network configuration wireless models only Usage Page Displays the number of pages printed faxed copied and scanned by the product PCL Font List Prints a
95. eroze ARAR Deora AN Z le 2 A ddns 19Mod Jesn BREF voor mw WOd Al a Leer 5 uzr b Ban zoer c aA 38 zoer A s ML F se aaa eee zu uit Be pug Be puz Bey Qs 5e Zeer TVHIRSN zber Pa 83883353 55 dojow ule Aowey oway owanw owanw 5395355935 55 Nos ananne JUL sna lt sozr A zE za olal sls ala nollilo oli eg zs a 2 9 9 4 818 a z aalliloalii jaa iia a N HEEEEE BE an an an an anoa Z lt Lozr a zter ls Is fe le bo Io le le le le le ie e a io EEERGCOEE 3 CREE 3 dd EE ele i zz aSN ISOH E E lE EP E P P ii P zz 4 r yun uogejedo REE 8 328290 Zeer Teer ema 43283 521233 88 olslslel LI GOI sl lelslslele T sllelsislelz I eH CEER GECER soir zorr izir vein Soir zzur az r Zorr vOd J9110U09 OG M zur Lar eur sur eur Soir amm an lo lo Is lo a ls o AMARE AR a In a fin in le ib le ia BB G alalle isll PIP Ila ls EBD Emm m In a fn 2 9 fo 2 0 Kellini jeelziele eee e BEBE B6 e Bile BER e3 5 3 si35 223 0 a A z o IE Z Plz lo m ad g H HAE LI o o Vc Rote a ne ros pe sss 282 zosr j so9r E E E gt E SEI SE ELIT HIXIIII E E s A NN E5 2 53 BEER RRR E 5s AER BAR I ETE RON Naasons i 1 so21s Loss zosus sosis ISUOP JOU 4osues 1ejeuiued g 11 vosr WOd JeAup 1ese 1 ploustes iosues eousseid iosuos s zesues 0091 uonensiBossiut 10100 uojensiBeisiw sooo laid EnA paw p sseg Jo doy Jojow jeuueos j jun dnxyotd yun gil yun jeuueos 1ese L z
96. f the product with the interface connectors Figure 1 57 Remove the rear door and rear lower cover 2 of 5 ENWW Removal and replacement procedures 41 4 Remove the rear door and rear lower cover Figure 1 58 Remove the rear door and rear lower cover 3 of 5 Carefully pry the rear door hinge arms off of the hinge pins callout 1 on the rear lower cover to 5 separate the rear cover from the rear door Figure 1 59 Remove the rear door and rear lower cover 4 of 5 42 Chapter 1 Removal and replacement ENWW 6 Separate the rear cover from the rear door NOTE lf you are installing a replacement rear lower door remove the paper guide assembly from the discarded door and then install it on the replacement door See Paper guide assembly on page 44 Figure 1 60 Remove the rear door and rear lower cover 5 of 5 ENWW Removal and replacement procedures 43 Main assemblies NOTE The laser scanner installed in this product is not replaceable Paper guide assembly 1 Release one captive screw callout 1 and release two tabs callout 2 Figure 1 61 Remove the paper guide assembly 1 of 2 2 Rotate the assembly up and away from the rear door to release it and then remove the paper guide assembly Figure 1 62 Remove the paper guide assembly 2 of 2 44 Chapter 1 Removal and replacement ENWW USB port PCA and bracket amp NOTE To replace only the USB port PCA you do no
97. feeder pick arm assembly 3 of 4 5 Disconnect the spring that is underneath the pick arm assembly callout 1 and then rotate the pick arm assembly to remove it callout 2 Figure 1 136 Remove the document feeder pick arm assembly 4 of 4 j ENWW Removal and replacement procedures 91 Document feeder core assembly 1 Remove the following components e Document feeder input tray See Document feeder input tray on page 87 e Document feeder cover See Document feeder cover on page 88 2 Release one tab callout 1 and then remove the document feeder cable cover callout 2 Figure 1 137 Remove the document feeder core assembly 1 of 3 a 3 Remove one FFC using the blue tab callout 1 Figure 1 138 Remove the document feeder core assembly 2 of 3 4 TIP The orientation of the FFC is important When reinstalling it make sure the blue tab is toward the product right side If the FFC is installed upside down the document feeder will not work 92 Chapter 1 Removal and replacement ENWW 4 Release one hinge callout 1 and then remove the document feeder core assembly Figure 1 139 Remove the document feeder core assembly 3 of 3 ENWW Removal and replacement procedures 93 Post scan pinch rollers 1 Remove the following components e Document feeder input tray See Document feeder input tray on page 87 e Document feeder cover See Document feeder cover on page 88 e Document feeder c
98. g Have the sender resend the fax the fax session to be prematurely halted 222 The receiving product has answered a call but 1 Confirm that the sender is a fax product and 223 ECM error has been unable to detect the presence of a calling fax product for one of the following reasons e Typically this will be due to the receiving fax product answering a voice call e The sender canceled the fax transmission by touching the Cancel gt lt button immediately prior to or just as the receiving product answered the call e The sending product automatically ended the call immediately prior to or just as the receiving product answered the call e The sending sending fax product determined there was a feature incompatibility between the two and disconnected immediately before transmitting any further fax tones or T 30 frames This is very rare The receiving product has been unable to receive an entire page even after multiple attempts to re receive the parts of the page that contain errors This is usually due to extremely poor line conditions not a voice caller typically you must rely on the sender informing the caller that the fax session is failing 2 If the sending product ends the call just as the receiving product starts reception reduce the ring count after which the receiving product answers Alternatively suggest that the sender manually dials to the receiving product and then manually starts the fax ses
99. ge is low Cyan Magenta Yellow USB Flash Drive On Enables or disables the USB flash drive Off Color Copy On Enables or disables color copying Off Courier Font Regular Sets Courier font values Dark Tools for troubleshooting 119 Service menu In the following table items that have an asterisk indicate the factory default setting Menu item Fax Service Sub menu item Clear Saved Faxes Sub menu item Description Clears all faxes in memory Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is a signal on the phone line A fax test report is printed indicating the results Print T 30 Trace Now Prints or schedules a report that is used to troubleshoot fax Never transmission issues If Error At End of Call Error Correction On The error correction mode allows the sending device to Off re transmit data if it detects an error signal Fax Service Log The fax service log prints out the last 40 entries in the fax log Cleaning Page Cleans the product when specks or other marks appear on printed output The cleaning process removes dust and excess toner from the paper path When selected the product prompts you to load plain Letter or A4 paper in Tray 1 Touch the OK button to begin the cleaning process Wait until the process completes Discard the page that prints USB Speed High Full Sets
100. hapter 1 Removal and replacement ENWW Power supply high voltage A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA Some parts are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the following components e Right cover See Right cover on page 17 e Right front cover 1 and cover 2 See Right front cover 1 and cover 2 on page 20 e Control panel See Control panel on page 22 e Left cover See eft cover on page 25 e Document feeder and scanner assembly See Document feeder and scanner assembly on page 28 e Rear center cover See Rear center cover on page 30 e Rear upper cover See Rear upper cover on page 31 e Speaker See Speaker on page 33 e Topcover See Top cover on page 34 2 Disconnect one FFC callout 1 NOTE This FFC connects the DC controller shown below to the high voltage power supply Figure 1 95 Remove the power supply high voltage 1 of 6 ENWW Removal and replacement procedures 67 3 Disconnect
101. he Confirm the sending fax product is ready to call Specifically fax tones or the fax handshake receive a document and reattempt the from a sending product has not been detected transmission Typically this is due to the user calling the wrong number the correct number has been called but the product has been configured not to answer or the sending product has temporarily disabled answering due to a condition such as lack of paper or a paper jam 313 A busy signal has been detected each time the Reattempt the fax transmission at a later time receiving product has attempted to call the when the line is no longer busy sending product 314 The receiving product has attempted to initiate a Enable sending diagnostics on the sending sending diagnostic session but has detected that product sending diagnostics are disabled at the sending product 315 The receiving product has attempted to initiate a No solution Sending diagnostics cannot occur sending diagnostic session but has detected that between products with incompatible sending the sending diagnostic version supported by the versions sending product is incompatible 316 The receiving product is setup to initiate Configure the sending product for reception document transmission but it has detected that Typically the sender should ensure paper is the sending product is not able to receive a loaded in the product paper jams are fixed and document This error should be very rare since any oth
102. iet dore ees LP een hee ba Dee ERE EE Tre ee E RR Re 143 Open the secondary service menu ssssssseenn 143 Secondary service menu structure sssssssse ee 143 Product resets e tee rete x ek eta HR Te e ne kan eae e UR ARE EXE XN QUEEN eR ERR TAA 144 Restore the factory set defaults esssssse een 144 NVRAM initialization ssssssseeeeeeme nennen nnns 145 Solve fax problemis tiet eene ertet ens e DR RR ERE DDe IR ERR ER RIEN URN REED AREE Mee A ET 146 Troubleshoot fax codes and trace reports sssssssssssssssssssssseseeeerenne 146 View and interpret fax error codes sssssssssssseeeeee 146 u rairle Nr eej e EE 156 PROGUCHUPOALES si e EUEEE M 156 3 Parts and didgralms seii nee a ERU E EFE ERE REEEREEER E PURA EE UEEERE ERE ERREUR CRRE 157 Order parts by authorized service providers ssssssssssssssssssssssesenee ee 158 Order replacement parts ceca 2 rt tat terrre ur c a ERE e eed DERE uH S RETO NER e HE RORRE 158 Related documentation and software sssssssssssssssssesee eene 158 Supplies part numbers sess nmentern n nnn et ent nnn nennen nns 158 Siem 158 Customer self repair parts sssssssssssssseeeneneee eene nnns 159 Whole unit replacement part numbers sssssssssssssseeeeen eene 159 How to use the parts lists and diagrams
103. interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brouillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries regions Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom 212 Appendix C Regulatory information ENWW Notice for use in France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise certaines restrictions Cet quipement peut tre
104. ions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 190 Appendix A Service and support ENWW OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tj h cryptsoft com Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your produ
105. ireless PCA PCAs on page 173 CE538 40008 Document feeder ADF cover inner Document feeder assembly parts on page 177 CE538 40009 Document feeder ADF cover outer Document feeder assembly parts on page 177 CE538 40015 Document feeder ADF motor cover Scanner and document feeder CE538 60121 Document feeder ADF assembly main assemblies on page 175 Scanner and document feeder main assemblies on page 175 CE538 60122 Document feeder ADF core assembly Document feeder assembly parts on page 177 CE538 60126 Document feeder ADF base Document feeder assembly parts on page 177 CE538 60127 CE538 60137 Document feeder ADF input tray Document feeder ADF pick arm assembly Document feeder assembly parts on page 177 Document feeder assembly parts on page 177 CE682 67901 Fax PCA DAA AA PCAs on page 173 CE683 67901 CE690 67901 CE861 60110 Fax PCA DAA EU Formatter PCA Scanner assembly PCAs on page 173 PCAs on page 173 Scanner and document feeder main assemblies on page 175 CE862 60101 Control panel PCA assembly Scanner and document feeder main assemblies on page 175 CF030 67901 USB PCA PCAs on page 173 Q7400 00011 Spring document feeder ADF extension pre pick Document feeder assembly parts on page 177 Q7400 40047 Q7400 60153 Shaft document feeder ADF pick extension Roller
106. is firmly seated 2 Replace the DC controller 49 Error Turn off then on Recommended action 1 Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize 2 Ifthe error persists replace the formatter 50 x Fuser Error Recommended action 1 Verify that connectors J104 and J110 on the DC controller are seated firmly 2 Replace the fuser 3 Replace the fuser power supply 79 Error Turn off then on Recommended action 1 Turn off the power by using the power switch wait at least 30 seconds and then turn on the power and wait for the product to initialize 2 Ifa surge protector is being used remove it Plug the product directly into the wall socket Use the power switch to turn the product on 3 Replace the formatter Communication error Recommended action Replace the fax card 128 Chapter2 Solve problems ENWW Document feeder jam Clear and reload Recommended action 1 Clear the jam 2 fthe error persists replace the document feeder pickup roller assembly Document feeder mispick Reload Recommended action 1 Remove the paper from the document feeder tray and then reload it 2 Ifthe error persists try the following solutions a Replace the document feeder pickup arm assembly b Replace the document feeder core assembly c Replace the document feeder assembly Door open Recommended action 1 Make sure that the d
107. k plastic cover away from the product to remove it Figure 1 Remove the power supply low voltage 6 of 8 f Fs 107 V n 8 Remove two screws callout 1 Figure 1 108 Remove the pow er supply low voltage 7 of 8 o o 74 Chapter 1 Removal and replacement ENWW Rotate the end of the power supply near the front of the product out and away from the product callout 1 until it clears the chassis and then slide the power supply toward the front of the product to remove it callout 2 amp NOTE As you remove the power supply feed the wire harness at the rear of the product through the opening in the chassis callout 3 Make sure that the hook on the power supply tray is correctly engaged with the slot at the back side of the product chassis Reinstall the power supply low voltage 1 of 2 dicc iui ENWW Removal and replacement procedures 75 2 Make sure that the power supply tray is correctly engaged with the mounting rail near the front of the product chassis Figure 1 111 Reinstall the power supply low voltage 2 of 2 76 Chapter 1 Removal and replacement ENWW Power supply fuser CAUTION Some parts are sensitive to electrostatic discharge ESD Always perform service ENWW work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD s
108. le or cables Place the product on an ESD workstation or mat or use an ESD strap if one is available If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Remove the print cartridges CAUTION Do not touch the imaging drum on the bottom of the print cartridge Finger prints on the imaging drum can cause print quality problems Do not allow the image drum to contact any surface when the cartridges are set down Protect the image drum at all times Dust and debris can stick to the drum and cause print quality problems Service approach 5 After performing service Plug in the interface cables and then the power cable Reinstall the print cartridges Load paper in the product Post service tests After service has been completed perform the following tests to verify that the repair or replacement was successful Test 1 print quality test gt 2 3 4 5 6 T 8 9 Verify that you have completed the necessary reassembly steps Ensure that the input tray contains clean unmarked paper With the power cord and interface cables attached turn on the product Verify that the expected start up sounds occur Print a configuration page and then verify that the expected printing sounds occur Print a demo page and then verify that the print quality is as expected Send a print job from the host computer and then verify
109. ler A CAUTION One FFC callout 2 is fastened to the support bracket with insulating adhesive foam tape If you are replacing the support bracket you will need to adhere this FFC to the replacement bracket with the same type of material This FFC must be shielded from direct contact with the support bracket Figure 1 79 Remove the formatter PCA fax card PCA and support bracket 6 of 8 8 Remove six screws callout 1 Figure 1 80 Remove the formatter PCA fax card PCA and support bracket 7 of 8 i emen K ENWW Removal and replacement procedures 5 7 9 Remove the support bracket Figure 1 81 Remove the formatter PCA fax card PCA and support bracket 8 of 8 58 Chapter 1 Removal and replacement ENWW ENWW Remove the following components e Right cover See e Formatter PCA fax PCA and support bracket See Disconnect one wire harness connector callout 1 and then remove two screws callout 2 Remove the fuser motor 1 of 2 Slightly slide the motor up so that the gear on the motor shaft is centered in the mounting bracket hole and then pull the motor away from the product The gear will pass through the large hole in the bracket Remove the fuser motor 2 of 2 Removal and replacement procedures 59 Main motor 1 Remove the following components e Right cover See Right cover on page 17 e Formatter PCA fax PCA and support bracket See Formatter PCA fax card
110. lity with the FaxAbility distinctive ring service for New Zealand Additional FCC statement for telecom products US ENWW This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C Additional statements for telecom fax products 209 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in
111. lization 145 K Korean EMC statement 207 L laser safety statements 206 207 LEDs troubleshooting 100 left cover removing 25 license software 189 location setting 143 216 Index M Macintosh support 191 main motor removing 60 material restrictions 199 Material Safety Data Sheet MSDS 200 memory NVRAM initialization 145 memory chip print cartridge description 188 menu control panel access 111 copy 123 fax 124 Fax setup 114 Network config 122 Quick Forms 113 Reports 112 Service 120 System setup 117 USB 127 menu map printing 100 mercury free product 199 messages control panel 128 music paper printing 113 N network configuring 122 Network config menu 122 notebook paper printing 113 notes iii NVRAM initialization 145 O online support 191 operating environment specifications xi ordering print cartridge xi product documents xi supplies and accessories 158 whole unit replacement xi output quality repetitive image defects 103 P packaging product 192 paper jams 136 paper guide assembly removing 43 paper pickup problems solving 135 part number print cartridge xi whole unit replacement xi PBX ring detect 144 physical specifications xi pickup roller removing 8 pliers required 4 post service tests 6 power consumption 194 fuser removing 77 high voltage removing 67 low voltage removing 71 preservice checklist 5 print cartridge ordering xi part number xi print cartridges memory chip
112. low the on screen prompts and select the appropriate response for each question Sets the time and date setting for the product Sets the identifying information that is sent to the receiving product Identifies the fax sender optional Answer Mode Automatic Sets the type of answer mode The following options are available Manual e Automatic The product automatically answers an TAM incoming call on the configured number of rings Fax Tel e Manual The user must press the Start Fax button or use an extension phone to make the product answer the incoming call e TAM A telephone answering machine TAM is attached to the Auxilary phone port of the product The product will not pick up any incoming call but only listen for fax tones after the answering machine has picked up the call e Fax Tel The product must automatically pick up the call and determine if the call is a voice or fax call If the call is a fax call the product handles the call as usual If the call is a voice call an audible synthesized ring is generated to alert the user of an incoming voice call Rings to Answer Sets the number of rings that must occur before the fax modem answers The default setting is 5 Distinctive Ring All Rings If you have distinctive ring phone service use this item to configure how the product responds to incoming calls Single e A All Rings The product answers any calls that come Double through the telephone line Triple
113. luding fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business or other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges Industry Canada CS 03 requirements Notice The Industry Canada label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equi
114. ly document feeder ADF post scan pinch Document feeder ADF separation pad assembly Part number CE538 60122 CE538 60127 CE538 60126 CE538 40009 CE538 60137 Q7400 0001 1 Q7400 40047 CE538 40008 Q7400 60153 Q7400 60159 Document feeder internal components 177 Alphabetical parts list Table 3 16 Alphabetical parts list Description Part number Table and page Bushing transfer roller RC2 2111 000CN Internal assemblies 3 of 4 on page 169 Bushing transfer roller Cable flat FFC RC2 2112 000CN RK2 1955 000CN Internal assemblies 3 of 4 on page 169 Internal assemblies 2 of 4 on page 167 Cartridge tray assembly RM1 7853 000CN Internal assemblies 4 of 4 on page 171 Cassette assembly RM1 7714 000CN Internal assemblies 1 of 4 on page 165 Control panel PCA assembly Cover holder CE862 60101 RC2 2014 000CN Scanner and document feeder main assemblies on page 175 Internal assemblies 1 of 4 on page 165 Cover left RC1 0795 000CN Covers panels and doors on page 163 Cover priority slot jam access RM3 0812 000CN Covers panels and doors on page 163 Cover rear center Cover rear lower RC3 0767 000CN RC3 0753 000CN Covers panels and doors on page 163 Covers panels and doors on page 163 Cover rear upper RC3 0819 000CN Covers panels and doors on
115. m st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden ENWW Safety statements 207 Substances Table China ARA EDR AUB EE LFA Bn ers RESTER OBER TT EH AeA SHE AIC E ER if AME BIRKA ZRA EBER TR Pb Hg Cd Cr VI PBB PBDE HENGSE X 0 X 0 0 0 SS FLEA AF X 0 0 0 0 0 PEU rA 0 0 0 0 0 0 PBR SE 0 0 0 0 0 0 FUR ZR UE X 0 0 0 0 0 Ibo f X 0 0 0 0 0 0 ARTEL MEAT MORTAR SUA ERA Ey PR SJ T11363 2006 AY Rill BEAK X ZANE LAF AT ASAT RRHH Sub RRHEA BURCH eB EAM T SJ T11363 2006 AY Ril BEAK o UBBS TR Di HI BR Te D IE a a EP BE REP BREA P7 i f S EY Restriction on Hazardous Substances statement Turkey T rkiye Cumhuriyeti EEE Y netmeli ine Uygundur 208 AppendixC Regulatory information ENWW Additional statements for telecom fax products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks PSTN of European Economic Area EEA countries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex II and carries appropriate CE conformity marking For more details see Declaration of Conformity issued by the manufacturer in another section of this manual
116. maged discard the product e Clean e Replace if damaged Covers e nspect If this component is damaged discard the product e Clean e X Replace if damaged I n a M M ooo ENWW Removal and replacement strategy Electrostatic discharge CAUTION Some parts are sensitive to electrostatic discharge ESD Look for the ESD reminder when removing product parts Always perform service work at an ESD protected workstation or mat or use an ESD strap If an ESD workstation mat or strap is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part Protect the ESD sensitive parts by placing them in ESD pouches when they are out of the product Required tools e 2 Phillips screwdriver with a magnetic tip and a 152 mm 6 in shaft length e Small flat blade screwdriver e Torx driver 10 e Needle nose pliers e ESD mat or ESD strap if one is available e Penlight optional A CAUTION Always use a Phillips screwdriver callout 1 Do not use a Pozidrive screwdriver callout 2 or any motorized screwdriver These can damage screws or screw threads Figure 1 1 Phillips and Pozidrive screwdriver comparison 4 Chapter 1 Removal and replacement ENWW Service approach Before performing service ENWW Remove all paper from the product Turn off the power using the power switch Unplug the power cable and interface cab
117. materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT
118. ment Germany ide iiec a ed de ub ce ee era o Lo e RR RE ER EET RR RE saxa 207 substances Table Chlria 2 credono Leere Dee ee tei Dite Eee rs Fa aaa 208 Restriction on Hazardous Substances statement Turkey seesssesss 208 Additional statements for telecom fax products sssssssseee enne 209 EU Statement for Telecom Operation 2 c cceeceeeeeeeeeneccaeceeeeeeeeeeeeseeeeccencacaeeaeeeeeeeeeess 209 New Zealand Telecom Statements sssssssssssssssseeeeeeme emere 209 Additional FCC statement for telecom products US sss 209 Telephone Consumer Protection Act US ssssseeeme 210 Industry Canada CS 03 requirements sssssssesssseeeenee emen 210 Additional statements for wireless products ssssssssssssssssseeeeeeee ennemis 212 FCC compliance statement United States ssssssssssse 212 Australia Statement etre ate IRR REIR AMEN ERRARE M ER In e RP RED RU RR dauluaduansagdates 212 Brazil ANATEL statement ssssssssssssssseeee eene er emere nennen nennen nnn 212 Canadian statements ssssssssssssssssseeneenee eene rereremr nnns nennen snnt nennen nre nnns 212 European Union regulatory notice ssssssssseeeee emm enn 212 Notice for use in France sssssssssssssseseeseeee een erre esent nnn nn nnne nente remr ntn sn renes 213 Notic
119. n page 163 RM1 7813 000CN DC controller assembly Internal assemblies 2 of 4 on page 167 RM1 7813 000CN DC controller assembly PCAs on page 173 RM1 7830 000CN Low voltage power supply 110 to 127 v Internal assemblies 2 of 4 on page 167 RM1 7830 000CN Low voltage power supply 110 to 127 v PCAs on page 173 RM1 7831 000CN Low voltage power supply 220 to 240 v Internal assemblies 2 of 4 on page 167 RM1 7831 000CN Low voltage power supply 220 to 240 v PCAs on page 173 RM1 7853 000CN Cartridge tray assembly Internal assemblies 4 of 4 on page 171 RM1 7866 000CN Intermediate transfer belt ITB assembly Internal assemblies 3 of 4 on page 169 RM3 0812 000CN Cover priority slot jam access Covers panels and doors on page 163 ENWW Numerical parts list 183 184 Chapter3 Parts and diagrams ENWW A Service and support e Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement e Data stored on the print cartridge e End User License Agreement e OpenSSL e Customer support e Repack the product ENWW 185 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro CM1410 Color MFP Series One year from date of purchase HP warrants to you the end user customer that HP hardware and accessories will be free from defects in
120. ncidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 186 Appendix A Service and support ENWW HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW I
121. nd from another product 338 342 ECM error 343 344 348 One of the following has occurred 1 Reattempt the fax transmission at a different time when telephone line conditions have 349 353 ECM e The sending product has failed to respond to improved error a fax command from the receiving product due to the connection being interrupted 2 fax session was using error correction 354 and 355 e The sender has touched the Cancel X button while the reception was in progress e In rare conditions incompatibility between the two products may cause the sending product to abandon the call disable ECM Solve fax problems 151 Table 2 6 Fax send error codes continued Error code Description Solution 356 361 362 366 ECM error One of the following has occurred e The sender has touched the Cancel X button causing the session to be aborted e The sending product has encountered a System problem such as no paper or a paper jam which has inhibited it from receiving any more pages and which has caused it to terminate the session prematurely e A feature incompatibility has been encountered by the sending product causing it to terminate the session 1 Configure the sending product for document reception by clearing any paper jams loading sufficient paper and clearing any other system errors 2 Configure the receiving fax product to use different configurations toggle the ECM s
122. nd the green LED indicates the link status A blinking yellow LED indicates network traffic If the green LED is off a link has failed For link failures check all of the network cable connections In addition you can try to manually configure the link settings on the onboard network solution by using the product control panel menus 1 Touch the Setup button 2 Scroll to and touch the Network Setup menu 3 Touch the Link Speed menu 4 Select one of the following options Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network 10T Half 10 megabytes per second Mbps half duplex operation 10T Full 10 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 5 Touch the OK button The product turns off and then on 100 Chapter2 Solve problems ENWW Control panel LEDs The state of the Ready light and Attention light on the product signal the product status The following table outlines the possible control panel light states E NOTE Wireless models have a blue LED that illuminates when the product wireless function is enabled and available Product state Ready light state Attention light state Initializing Blinking Blinking Ready On Off Receiving data processing job or Blinking Off cancelling job Error message Off Blinking Fat
123. ng an ESD sensitive part 1 Remove the following components Right cover See Right cover on page 17 Left cover See Left cover on page 25 Rear center cover See Rear center cover on page 30 Rear door and rear lower cover See Rear door and rear lower cover on page 41 Formatter PCA fax PCA and support bracket See Formatter PCA fax card PCA and support bracket on page 53 2 Remove two screws callout 1 and the black plastic cover callout 2 Figure 1 102 Remove the power supply low voltage 1 of 8 Removal and replacement procedures 71 3 Disconnect one wire harness connector callout 1 and release the wire harness from the retainer callout 2 Figure 1 103 Rem ove the power supply low voltage 2 of 8 E 4g 4 Release one tab callout 1 on the black plastic protective cover NOTE This cover is located near the lower right side of the product below the DC controller Figure 1 104 Remove the power supply low voltage 3 of 8 72 Chapter 1 Removal and replacement ENWW 5 Remove the cover Figure 1 105 Remove the power supply low voltage 4 of 8 6 Disconnect two wire harness connectors callout 1 and then release the wire harnesses from the retainer callout 2 Figure 1 106 Remove the power supply low voltage 5 of 8 m sou ES ALTI ex unung ENWW Removal and replacement procedures 73 Release two tabs callout 1 and then pull the blac
124. nnen nnns 25 Remove the left cover 3 Of 6 i eee tt agerent tdeo Ec eee ta alc e ERE Ce ARR RR M BEDS 26 Remove the left cover 4 Of 6 2 ecce tcd Eze d en bed Rast gd aea e Ede rua Dac do ecd 26 Remove the left cover 5 Of 6 osea ie i ae RR nete Pat ease on ae Ra Pt ee oap ten cea dese 27 Remove the left cover 6 Of 6 reden raten pda EEEE RR a nodus 27 Remove the document feeder and scanner assembly 1 of 3 sssssssseeee 28 xiii xiv Figure 1 35 Figure 1 36 Figure 1 37 Figure 1 38 Figure 1 39 Figure 1 40 Figure 1 41 Figure 1 42 Figure 1 43 Figure 1 44 Figure 1 45 Figure 1 46 Figure 1 47 Figure 1 48 Figure 1 49 Figure 1 50 Figure 1 51 Figure 1 52 Figure 1 53 Figure 1 54 Figure 1 55 Figure 1 56 Figure 1 57 Figure 1 58 Figure 1 59 Figure 1 60 Figure 1 61 Figure 1 62 Figure 1 63 Figure 1 64 Figure 1 65 Figure 1 66 Figure 1 67 Figure 1 68 Figure 1 69 Figure 1 70 Figure 1 71 Figure 1 72 Figure 1 73 Figure 1 74 Figure 1 75 Figure 1 76 Figure 1 77 Figure 1 78 Remove the document feeder and scanner assembly 2 of 3 sssssssssssseeeee 28 Remove the document feeder and scanner assembly 3 of 3 ssssssssssseeese 29 Remove the rear center cover 1 of 2 ssesssssssssssssseeeen eee enne nnns 30 Remove the rear center cover 2 of 2 sssssssssssssssesseeeee eee eene enne nnns 30 Remove the rear upper cover 1 of 4 ssssssssssss
125. ns used in this guide ENWW Table of contents T Removal and replacement 5 0 6 iaa daaa uiro ve iato eios ideato Feud oriri res get 1 lores E P 2 Removal and replacement strategy ssssssssssssseeee eene enne n nnen nennen nn nnne 2 Electrostatic discharge diee ree e ei eei eae eta aeree a reda 4 aeo 4 ISI ade S ee ie m 5 Before pertorming ServiCe sisisi aca tabs tgo eu Md dd a cde den cdd 5 After performing service ssssssssssseene enne eene nennen nennen ener nennen 6 Post service tests uocat teen erre a enr id ree Sen UTE re eo E Yesa dte vertex ee ea aded eee to 6 Test 1 pnnt quality test 5 ertt iine eter ek Re Maeda Dine up e ld dts 6 Test 2 copy quality test ceses anaE Na REET 6 Test fax quality test E 6 Parts removal order sss eee ee eee eeee eta sa aaaaeaaeaaeeaeceeeeeeeeeeeeeeeeeteeeseeeees 7 Removal and replacement procedures cccceceeeee eee ee eect eee ce eaaaeaaeaeeeaeeeeeeeeeeeeeeeeeeeeteetettenieesenenes 8 Pickup roler mp NaS 8 Separation roller ssssssssssssssesssssseseneenne nene EESE EEEE nnn nnne rentrer nnns nns n nnn 10 Null EEE 12 Print cartridge drawer eda odo bean coL nas ordre
126. nting and prompts you to replace the print cartridge You can acknowledge the prompt and continue printing e Continue The product alerts you that the print cartridge is very low but it continues printing Color Cartridges Stop Sets how the product behaves when one of the color print cartridges reaches the very low threshold Prompt e Stop The product stops printing until you replace the Continue print cartridge Print Black e Prompt The product stops printing and prompts you to replace the print cartridge You can acknowledge the prompt and continue printing e Continue The product alerts you that the print cartridge is very low but it continues printing e Print Black When a color print cartridge becomes very low the product prints in black only to prevent fax interruptions To configure the product to print in color and use the remaining toner in the print cartridge past very low follow these steps 1 On the product control panel touch the Setup 9 button and then touch the System Setup button 2 Touch the At Very Low button and then touch the Color Cartridges button Touch the Continue button When you choose to replace the very low print cartridge color printing resumes automatically 118 Chapter2 Solve problems ENWW ENWW Menu item Sub menu item Sub menu item Description User Defined Low Black Type the percentage of estimated life remaining at which the product alerts you that the print cartrid
127. ols making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CO BIL 72ABfsixaEC COREIA R BRR CHART SZCESABMELTHIETA TOREN FUAPF LEV AL SERIE LCR ANSZL BEN SRCTCEMBVES MRASIL T TELLER URLS LTR SLY VCCI B Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 100 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet A CAUTION To prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan AN mlk MSHA BRAKES SL ASA BRAK IL HOR clas FH AS 206 Appendix C Regulatory information ENWW EMC statement Korea Bs 712l 0 AE AAS BS LS ANWAHSSS E 7 AAS Y83471 1824 FE 2HSOIAI ASE AS SHOR o 0j SENSAA ASS USU Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet CM1415fn CM1415fnw laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen tu
128. ome screen touch the Setup X button Touch the Service menu Touch the Cleaning Page button Load plain letter or A4 paper when you are prompted Touch the OK button to begin the cleaning process A page feeds through the product slowly Discard the page when the process is completed Paper feeds incorrectly or becomes jammed 141 Clear jams from the output bin A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 With both hands grasp the paper and carefully pull it free from the product 142 Chapter2 Solve problems ENWW Service mode functions Secondary service menu Use the secondary service menu to print service related reports and to run special tests Customers do not have access to this menu Open the secondary service menu 1 Touch the Setup button 2 Touch the middle of the screen along the left hand edge callout 1 and then immediately touch the lower right corner callout 2 of the screen 3 When the Home screen appears touch the Setup button 4 Touch the 2ndary Service button to open the menu TIP When you are finished with the 2ndary Service menu touch the lower right corner of the screen until the Job settings cleared message appears on the Home screen This step removes the 2ndary Service option from the Setup Menu pod Secondary service menu structure Table 2 4
129. omponent diagnostics ssssssessssenee eene nennen nennen ener enne nnns 100 LED dia QnOStiCs t 100 Network LEDS Em 100 Control panel LEDS cccccccccccccccceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneees 101 Control panel diagnostics ssssssseee mem 102 Engine Diagnostics ueeseeeeeeeecussseeeeeeeeee esent nnn nnne tine nnne eaaet nas 102 Engine test zb ERR Ue RE Rr dU ERR Ro Ee eR pees 102 Repetitive image defects eeeieeeeen eene hbri tnnt bbh nni 103 UNUM ID UELLE DAD EI AI ILU E DUUM MELDE 104 Plug Jack locatione 5 reiecit ir Leber eet IE eee Pd eee 104 DC controller PCA mL 105 General timing charts product base only 107 General circuit diagram product base only ssssssee 108 Print quality troubleshooting tools essse emm eem een 109 ENWW Print a Diagnostics Pagans sirrane AT nnns 109 Calibrate the product e a a a a aaa a Eaa a iaaa 109 Interpret the Print Quality Page eem 109 Control panel MEAUS iesiti 3 n tede e De ted Da aede e cetero pue ta eae ee deba deve ie end 111 SOUP Menus ote ttm tnam 111 Reports menu zit DR ER HORS DER RS EET a Rao ERRRAR RA ERAS 112 QUICK FORMS MENU oec SERRATIS re ARD IRE MEM UtunR 113 Fax Setupimenu x oem efe oae tied recie oim rote reae ien 114 System Setup Menu ccc cac eee aie Druid de ul eid 1
130. onnection has been interrupted In V 34 mode is also possible for this error to occur due to compatibility problems with certain products and or line conditions 389 The receiving product has originated a fax session and has reattempted V 8 negotiations multiple times without success 390 The receiving product has originated a fax Reattempt the transmission after making sure session using error correction either V 34 or V documents stored in memory are printed and the 17 Transmission of an image has been product has paper ready for printing If the abandoned after a timeout when no data has problem persists reinitialize permanent storage become ready for transmission This is most likely due to a low memory condition although it could be due to other internal problems that cause generation of data for transmission to stall 391 The receiving product has originated a fax session without error correction not V 34 Transmission of an image has been abandoned after a timeout when no data has become ready for transmission This is most likely due to a low memory condition although it could be due to other internal problems that cause generation of data for transmission to stall ENWW Solve fax problems 153 Table 2 6 Fax send error codes continued Error code Description Solution 392 The receiving product has answered a fax session 1 Reattempt the fax reception at a different and completed the initial V 34 handsh
131. oor is completely closed 2 Ifthe error persists try the following solutions a Replace the print cartridge drawer b Replace the DC controller Engine Communication Error Recommended action 1 Verify that connector J107 on the DC controller is seated firmly 2 Replace the DC controller Engine error Press OK to continue Recommended action If the error persists replace the DC controller Fax receive error Recommended action If the error persists replace the fax card ENWW Tools for troubleshooting 129 Fax Send error Recommended action If the error persists replace the fax card Jam in area Open door and clear jam Recommended action 1 Verify the pickup roller and separation roller are working correctly and not damaged If necessary replace the rollers 2 Verify that connector J116 on the DC controller is firmly seated Jam in Tray 1 Clear jam and then press OK Recommended action 1 Clear the jam and then follow the control panel instructions 2 Ifthe error persists try the following solutions a Verify the pickup roller and separation roller are working correctly If necessary replace the rollers b Ifthe error persists during print jobs verify that the connector in DC controller connector J113 is firmly seated c Ifthe error persists during copy jobs verify that the connector in DC controller connector J111 is firmly seated d Replace the product Load paper Recommended action
132. or persists replace the document feeder scanner assembly e Scanner error 14 Turn off then on LED test failure This error will only appear on the Error report The LED did not illuminate during initialization Replace the document feeder scanner assembly e Scanner error 17 Turn off then on Scanner error This error appears on the control panel The scanner motor is obstructed o Replace the document feeder scanner assembly Scanning error Cannot connect Recommended action If the error persists replace the formatter 132 Chapter2 Solve problems ENWW Event log messages ENWW The following product events do not produce a message that appears on the control panel Instead they are recorded in the event log To print the event log open the secondary service menu select Service Reports and then select Error Report Table 2 3 Event log messages Event code Description 13 0000 Paper jam 20 0000 Memory out 21 0000 Page misfeed or mispick 41 2000 Beam detect malfunction 41 3000 Unexpected size 50 1000 Low fuser temperature error 50 2000 Slow fuser error 50 3000 High fuser temperature error 50 4000 Fuser drive circuit error 50 7000 Fuser open error 50 8000 Low subthermistor fuser error 50 9000 High subthermistor fuser error 51 2000 Black scanner laser error 51 2100 Cyan scanner laser error 51 2200 Magenta scanner laser error 51 2300 Y
133. ore See Document feeder core assembly on page 92 2 Remove the post scan pinch rollers callout 1 Figure 1 140 Remove the post scan pinch rollers 94 Chapter 1 Removal and replacement ENWW Document feeder base assembly 1 Remove the following components e Document feeder input tray See Document feeder input tray on page 87 e Document feeder cover See Document feeder cover on page 88 e Document feeder core See Document feeder core assembly on page 92 2 Release the adhesive FFC protector on the document feeder base callout 1 Xx Reinstallation tip Use two sided tape to replace the FFC protector during reassembly Figure 1 141 Remove the document feeder base assembly 1 of 3 ENWW Removal and replacement procedures 95 3 Pull forward on the center tab on one of the solar locks to release the lock callout 1 and then pull the solar lock straight down to remove it callout 2 Repeat the procedure for the other solar lock 4 TIP The solar locks can be difficult to remove You might need to use a small flat blade screwdriver to gently pry the two side tabs in order to release the solar lock from the groove in the document feeder hinge Figure 1 142 Remove the document feeder base assembly 2 of 3 4 Open the document feeder base and then carefully remove it from the scanner assembly A CAUTION Do not damage the FFC callout 1 that runs through the document feeder base Carefully fe
134. ough the modem has not detected a sending disconnect The sending product is probably transmitting sync frames instead of data and has either jammed or broken 283 The receiving product has detected that the modem carrier has stopped Either the line has been disconnected or the sending product has aborted the transmission 284 The receiving product has not received any data during non ECM page reception and a timeout failure has occurred The sending product is probably transmitting fill bytes instead of data and has either jammed or broken 285 286 290 The receiving product has stopped receiving any data during an ECM page reception although the modem has not detected a sending disconnect The sending product is probably transmitting sync frames instead of data and has either jammed or broken The sending product has transmitted invalid data The receiving product has received frames with errors during an ECM reception and requested retransmission of the errored frames The data that is resent does not correspond to the data that was requested This is an implementation error from the sending product The sending product has attempted to renegotiate the session mode from ECM to non ECM between pages This operation is not supported and the session has been abandoned Reattempt the fax reception after first requesting that the sender check the sending product Disable ECM and reattempt the reception Re
135. ove the document feeder cover 3 of 3 ssssssssssssssseeee eene 89 Remove the document feeder pick arm assembly 1 of 4 sssssssssseee 90 Remove the document feeder pick arm assembly 2 of 4 sssssssssseene 90 Remove the document feeder pick arm assembly 3 of 4 sssssssssseeeeee 91 Remove the document feeder pick arm assembly 4 of 4 ssssssssseeee 91 Remove the document feeder core assembly 1 of 3 ssssssssssen enn 92 Remove the document feeder core assembly 2 of 3 ssssssssseeen enn 92 Remove the document feeder core assembly 3 of 3 ssssssssssssseee 93 Remove the post scan pinch rollers sssssssssssssessssssee ener nnne 94 Remove the document feeder base assembly 1 of 3 sssssssssssse e 95 Remove the document feeder base assembly 2 of 3 ssssssssssssseeee enne 96 Remove the document feeder base assembly 3 of 3 ssssssssssseee eene 96 Remove the document feeder floating hinges ssssse nee 97 DG controller connectors i iler epit ee pite eee Sedi ine Redi inen eai eiia aere ii 105 STAIN CAG KANN sci ves E T 107 Circuit diagram zt ceo i certet tec tege ee eal deen le een had der foe ete ens elected 108 s i Nefrerslile rS 161 Covers panels and doors dte deben reati rte e deant o ERAN ARM a aAa 162 Internal assemblies 1 of 4 oii ipe deren
136. page 163 Cover right RC3 0794 000CN Covers panels and doors on page 163 Cover right front 1 Cover right front 2 RC3 0797 000CN RC3 0798 000CN Covers panels and doors on page 163 Covers panels and doors on page 163 Cover top assembly RM1 7715 000CN Covers panels and doors on page 163 DC controller assembly RM1 7813 000CN Internal assemblies 2 of 4 on page 167 DC controller assembly RM1 7813 000CN PCAs on page 173 Document feeder ADF assembly CE538 60121 Scanner and document feeder main assemblies on page 175 Document feeder ADF base Document feeder ADF core assembly CE538 60126 CE538 60122 Document feeder assembly parts on page 177 Document feeder assembly parts on page 177 178 Chapter 3 Parts and diagrams ENWW Table 3 16 Alphabetical parts list continued Description Part number Table and page Document feeder ADF cover inner CE538 40008 Document feeder assembly parts on page 177 Document feeder ADF cover outer CE538 40009 Document feeder assembly parts on page 177 Document feeder ADF input tray CE538 60127 Document feeder assembly parts on page 177 Document feeder ADF motor cover Document feeder ADF pick arm assembly CE538 40015 CE538 60137 Scanner and document feeder main assemblies on page 175 Document feeder assembly part
137. pment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas A CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 0 210 Appendix C Regulatory information ENWW Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11A ENWW Additional statements for telecom fax products 211 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation A CAUTION The radiated output power of this device is far below the FCC radio frequency exposur
138. r Rear upper cover Right cover Left cover Rear center cover Speaker Right cover Control panel Top cover Right cover Right front cover1 2 Control panel Left cover Document feeder Rear center cover Rear upper cover Speaker Front door Print cartridge Left cover and scanner assembly and front lower cover drawer Rear door Right cover Left cover Rear center cover and rear lower cover Paper guide assembly USB port PCA and bracket Right cover Right front cover1 2 Wireless PCA Right cover DC controller PCA Right cover Formatter PCA fax card PCA Right cover and support bracket Fuser motor Right cover Formatter PCA fax card PCA and support bracket Main motor Right cover Formatter PCA fax card PCA and support bracket Intermediate transfer belt ITB Print cartridge Right cover Left cover Rear center cover drawer Power supply high voltage Right cover Right front cover1 2 Control panel Left cover Document feeder Rear center cover Rear upper cover Speaker Top cover and scanner assembly Power supply low voltage Right cover Left cover Rear center cover Reardoorand Formatter PCA fax card PCA rear lower cover and support bracket Power supply fuser Right cover Left cover Rear center cover Rear door and rear lower cover Fuser Right cover Right front cover1 2 Control panel Left cover Document feeder Rear center cover Rear upper cover Speaker Top cover and scanner assembly Document feeder input tray Document feeder cover Document feeder pick arm Document Doc
139. r eden 81 Isemiove the fuseft 4 Of 4 sa ue tede ett 82 Remove the document feeder separation pad assembly 1 of 7 eeeeceeeeeeeeeeeeteeeeeeeeeeenaaees 83 Remove the document feeder separation pad assembly 2 Of 7 sssssssssees 83 XV xvi Figure 1 123 Figure 1 124 Figure 1 125 Figure 1 126 Figure 1 127 Figure 1 128 Figure 1 129 Figure 1 130 Figure 1 131 Figure 1 132 Figure 1 133 Figure 1 134 Figure 1 135 Figure 1 136 Figure 1 137 Figure 1 138 Figure 1 139 Figure 1 140 Figure 1 141 Figure 1 142 Figure 1 143 Figure 1 144 Figure 2 1 Figure 2 2 Figure 2 3 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 3 6 Figure 3 7 Figure 3 8 Figure 3 9 Remove the document feeder separation pad assembly 3 of 7 sssssssesees 84 Remove the document feeder separation pad assembly 4 of 7 sssssesess 84 Remove the document feeder separation pad assembly 5 of 7 sssssssssesess 85 Remove the document feeder separation pad assembly 6 of 7 sse 85 Remove the document feeder separation pad assembly 7 of 7 sssssssesees 86 Remove the document feeder input tray 1 of 2 sssssssseen eene 87 Remove the document feeder input tray 2 of 2 ssssssssssseee ene 87 Remove the document feeder cover 1 of 3 sse 88 Remove the document feeder cover 2 of 3 sssssssssssssssseeeee ener 88 Rem
140. r supply 220 to 240 v Motor DC main RM1 7831 000CN RL1 1834 000CN PCAs on page 173 Internal assemblies 2 of 4 on page 167 Motor stepping DC fuser RK2 1872 000CN Internal assemblies 4 of 4 on page 171 Alphabetical parts list 179 Table 3 16 Alphabetical parts list continued Description Part number Table and page Paper feed guide assembly RM1 4448 000CN Internal assemblies 3 of 4 on page 169 Pickup roller assembly RM1 4426 000CN Internal assemblies 1 of 4 on page 165 Roller assembly document feeder ADF post scan pinch Q7400 60153 Document feeder assembly parts on page 177 Roller transfer Scanner assembly RM1 4445 000CN CE861 60110 Internal assemblies 3 of 4 on page 169 Scanner and document feeder main assemblies on page 175 Separation roller assembly RM1 4425 000CN Internal assemblies 1 of 4 on page 165 Shaft document feeder ADF pick extension Q7400 40047 Document feeder assembly parts on page 177 Spring document feeder ADF extension pre pick USB PCA Wireless PCA Q7400 00011 CF030 67901 1150 7938 Document feeder assembly parts on page 177 PCAs on page 173 PCAs on page 173 180 Chapter 3 Parts and diagrams ENWW Numerical parts list Table 3 17 Numerical parts list Part number Description Table and page 1150 7938 W
141. rint On Sets whether incoming faxes are stored in memory for reprinting later Off Fax Tel Ring Time 20 Sets the time in seconds after which the product should stop sounding the Fax Tel audible ring to notify the user of 30 an incoming voice call 40 70 Fax Speed Fast V 34 Sets the allowed fax communication speed Medium V 17 Slow V 29 116 Chapter2 Solve problems System Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item Sub menu item Description Language List of available Sets the language in which the control panel displays control panel messages and product reports display languages Paper Setup Default Paper Size Letter Sets the size for printing internal reports faxes or any print job that does not specify a size A4 NOTE The default setting is determined by the choice of Legal location during the initial product setup Default Paper Type Lists available Sets the type for printing internal reports faxes or any paper types print job that does not specify a type Tray 1 Paper Type Configures the size and type for the tray Paper Size Paper Out Action Wait forever Determines how the product reacts when a print job requires a paper size or type that is unavailable or when Cancel the tray is empty Override e Wait forever The product waits until you load the correct paper e Override Print on a different size paper af
142. roller to one side to disengage the roller shaft from the mounting bracket and then remove the transfer roller A CAUTION Do not touch the black sponge portion of the roller Skin oils can cause print quality problems Figure 1 8 Remove the transfer roller 3 of 3 ENWW Removal and replacement procedures 13 Print cartridge drawer 1 Open the front door and pull out the print cartridge drawer Figure 1 9 Remove the print cartridge drawer 1 of 5 2 Use a small flat blade screwdriver to release one tab callout 1 on the cartridge drawer stop Figure 1 10 Remove the print cartridge drawer 2 of 5 14 Chapter 1 Removal and replacement ENWW 3 Pushin on the edge of the top cover callout 1 rotate the end of the drawer stop toward the center of the print cartridge drawer callout 2 and then remove the drawer stop callout 3 Figure 1 11 Remove the print cartridge drawer 3 of 5 4 Repeat the previous steps to remove the remaining drawer stop Figure 1 12 Remove the print cartridge drawer 4 of 5 ENWW Removal and replacement procedures 15 5 Pull the print cartridge drawer out of the product to remove it Figure 1 13 Remove the print cartridge drawer 5 of 5 16 Chapter 1 Removal and replacement ENWW Right cover 1 Before proceeding note the locations of the retaining clips on the back of the cover Figure 1 14 Remove the right cover 1 of 5 O D 2 Remove one screw callo
143. rom sending faxes to this product Print Billing Report Prints a list of billing codes that have been used for outgoing faxes This report shows how many sent faxes were billed to each code This menu item appears only when the billing codes feature is turned on Print All fax Reports Prints all fax related reports Send Options Send Fax Later Broadcast Fax Allows a fax to be sent ata later time and date Sends a fax to multiple recipients Fax Job Status Displays pending fax jobs and allows you to cancel pending fax jobs Receive Options Fax Resolution Standard Fine Superfine Photo Print Private Faxes Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower resolution images have fewer dots per inch and show less detail but the file size is smaller Prints stored faxes when the private receive feature is on This menu item appears only when the private receive feature is turned on The product prompts you for the System password Tools for troubleshooting 125 Menu item Sub menu item Sub menu item Description Block Junk Faxes Add Number Delete Number Delete All Numbers Print Junk Fax list Modifies the junk fax list The junk fax list can contain up to 30 numbers When the product receives a call from one of the junk fax numbers it deletes the incoming fax It also logs the
144. rror 59 8000 Black developer motor rotation error 59 8300 Yellow developer motor rotation error 59 9000 Main motor start error 134 Chapter 2 Solve problems Paper feeds incorrectly or becomes jammed The product does not pick up paper The product picks up multiple sheets of paper Prevent paper jams Clear jams The product does not pick up paper E NOTE If this error persists replace the pickup roller and separtation roller If the product does not pick up paper from the tray try these solutions 1 2 3 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it The product picks up multiple sheets of paper r NOTE If this error persists replace the pickup roller and separtation roller If the product picks up multiple sheets of paper from the tray try these solutions ENWW Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper
145. rvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet CM1415fn CM1415fnw kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen U
146. s 188 recycling 197 warranty 187 print quality repetitive image defects 103 print quality page interpreting 109 printing 109 print cartridge drawer removing 14 print quality test 6 problem solving control panel messages 128 Q quality repetitive image defects 103 R rear door and rear lower cover removing 41 rear side cover removing 30 rear upper cover removing 31 receiving faxes troubleshooting xi ENWW recycling HP printing supplies returns and environmental program 198 reinstalling parts DC controller PCA 49 ITB 65 removing parts cautions for 2 checklists 5 control panel 22 DC controller PCA 49 formatter and fax card PCAs 49 front door 36 front lower cover 36 fuser 80 fuser motor 59 ITB 62 left cover 25 main motor 60 order of 7 paper guide assembly 43 pickup roller 8 power supply fuser 77 power supply high voltage 67 power supply low voltage 71 print cartridge drawer 14 rear door and rear lower cover 41 rear side cover 30 rear upper cover 31 right cover 17 right front cover 1 and cover 2 20 separation roller 10 tools required 4 top cover 34 USB port 45 repacking product 192 repetitive defects troubleshooting 103 replacing parts 2 reports configuration page 112 demo page 112 diagnostics page 112 error 133 143 ENWW fax 124 menumap 112 network report 112 PCL 6 font list 112 PCL font list 112 print quality page 112 PS font list 112 service 143 service page 112
147. s itself after a few sheets have been printed 136 Chapter2 Solve problems ENWW Clear jams from the document feeder 1 Turn the product off 2 Open the document feeder cover ENWW Paper feeds incorrectly or becomes jammed 137 3 Lift the document feeder mechanism and gently pull the jammed paper out 4 Close the document feeder cover 138 Chapter 2 Solve problems ENWW Clear jams from the input tray A CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects is not covered by the warranty When removing jammed paper pull it straight out from the product Pulling jammed paper out of the product at an angle can damage the product NOTE Depending on where the jam is located some of the following steps might not be necessary 1 Remove Tray 1 and lift the jam access door above the tray 2 With both hands grasp the paper and carefully pull it free from the product ENWW Paper feeds incorrectly or becomes jammed 139 3 Open the rear door CAUTION The fuser located in the back of the product is hot Wait for the fuser to cool before continuing 4 With both hands grasp the paper and carefully pull it free from the product 5 Reinsert the tray 140 Chapter2 Solve problems ENWW 6 Close the rear output door 7 Printa cleaning page which removes excess toner from the paper path a ENWW From the H
148. s on page 177 Document feeder ADF separation pad assembly Q7400 60159 Document feeder assembly parts on page 177 Door front RC3 0796 000CN Covers panels and doors on page 163 Door rear RC3 0820 000CN Covers panels and doors Fax PCA DAA AA Fax PCA DAA EU CE682 67901 CE683 67901 on page 163 PCAs on page 173 PCAs on page 173 Formatter PCA CE690 67901 PCAs on page 173 Fuser assembly 110 to 127 v Fuser assembly 220 to 240 v RM1 4430 000CN RM1 4431 000CN Internal assemblies 4 of 4 on page 171 Internal assemblies 4 of 4 on page 171 Fuser drive assembly RM1 4927 000CN Internal assemblies 4 of 4 on page 171 Fuser power supply 110 to 127 v RM1 7082 000CN PCAs on page 173 Fuser power supply 220 to 240 v RM1 7083 000CN PCAs on page 173 High voltage power supply RM1 7090 000CN Internal assemblies 3 of 4 on page 169 High voltage power supply RM1 7090 000CN PCAs on page 173 Intermediate transfer belt ITB assembly RM1 7866 000CN Internal assemblies 3 of 4 on page 169 Low voltage power supply 110 to 127 v Low voltage power supply 110 to 127 v Low voltage power supply 220 to 240 v RM1 7830 000CN RM1 7830 000CN RM1 7831 000CN Internal assemblies 2 of 4 on page 167 PCAs on page 173 Internal assemblies 2 of 4 on page 167 Low voltage powe
149. screen control Output bin panel 5 Right cover Top cover 6 Right front cover 1 Left cover ENWW Assembly locations 161 Covers Figure 3 2 Covers panels and doors ENWW 162 Chapter3 Parts and diagrams ENWW Table 3 8 Covers panels and doors Description Cover left Cover rear upper Cover rear lower Cover rear center Door front Cover top assembly Cover priority slot jam access Cover right Door rear Cover right front 1 Cover right front 2 Part number RC1 0795 000CN RC3 0819 000CN RC3 0753 000CN RC3 0767 000CN RC3 0796 000CN RM1 7715 000CN RM3 0812 000CN RC3 0794 000CN RC3 0820 000CN RC3 0797 000CN RC3 0798 000CN Covers 163 Internal assemblies Internal assemblies 1 of 4 Figure 3 3 Internal assemblies 1 of 4 J105 A08 A02 164 Chapter 3 Parts and diagrams ENWW ENWW Table 3 9 Internal assemblies 1 of 4 Description Separation roller assembly Pickup roller assembly Cassette assembly Cover holder Part number RM1 4425 000CN RM1 4426 000CN RM1 7714 000CN RC2 2014 000CN Internal assemblies 165 Internal assemblies 2 of 4 Figure 3 4 Internal assemblies 2 of 4 Well A19 A02 Pa p E 1 A18 A22 a A23 a Say SS A25 A13 SR603 3 603 166 Chapter3 Parts and diagrams ENWW ENWW Table 3 10 Internal assemblies 2 of 4 Description DC
150. settings and information e A All menu settings are reset to factory default values e Alllocalization settings including language and country region are reset A CAUTION All onboard network settings are also reset Be sure to print a configuration page before restoring defaults Make note of the IP address that is listed on the Jetdirect configuration page You might need to restore the IP address after an NVRAM initialization After performing an NVRAM initialization reconfigure any computers that print to this product Uninstall and then reinstall the product software on the computers 1 Turn the product off 2 Touch the right arrow button Hold this button as you turn the product on 229 NOTE The right arrow button is not visible when the product is off but it is still active Note its position before you turn off the product 3 When Permanent storage init appears on the display release the right arrow button When the product has finished the NVRAM initialization it returns to the Ready state ENWW Service mode functions 145 Solve fax problems Troubleshoot fax codes and trace reports View and interpret fax error codes Use fax error codes from the fax activity log to solve problems with the product fax features Table 2 5 Fax receive error codes Error code Description Solution 200 The fax session has completed without errors N A 221 User has touched the Cancel X button causin
151. sion by touching theStart Fax button once fax tones have been heard from the receiving product 3 Confirm that the sender is not inadvertently attempting to poll transmit from the receiving product instead of transmitting to the receiving product 4 Reconfigure the receiving fax product to use different configuration settings toggle the ECM state and or select a slower reception speed 1 Reattempt the fax reception at a different time when telephone line conditions have improved 2 If the error persists disable ECM Errors may still occur and may result in degraded image quality on the received page However the ability to receive the entire document will be improved 224 225 The receiving product has received one or more pages with excessive errors This is usually due to extremely poor line conditions Error correction is not used during this session so errors are not corrected The sending product has attempted to initiate a sending diagnostic session with this product even though sending diagnostic access is disabled Reattempt the fax reception at a different time when telephone line conditions have improved Enable the sending diagnostics capability on the receiving product 146 Chapter2 Solve problems ENWW Table 2 5 Fax receive error codes continued Error code Description Solution 226 The sending product has attempted to initiate a None Sending diagnostics cannot occur
152. ssemblies 4 of 4 on page 171 RK2 1955 000CN Cable flat FFC Internal assemblies 2 of 4 on page 167 RL1 1834 000CN RM1 4425 000CN Motor DC main Separation roller assembly Internal assemblies 2 of 4 on page 167 Internal assemblies 1 of 4 on page 165 RM1 4426 000CN Pickup roller assembly Internal assemblies 1 of 4 on page 165 RM1 4430 000CN Fuser assembly 110 to 127 v Internal assemblies 4 of 4 on page 171 RM1 4431 000CN RM1 4445 000CN Fuser assembly 220 to 240 v Roller transfer Internal assemblies 4 of 4 on page 171 Internal assemblies 3 of 4 on page 169 RM1 4448 000CN Paper feed guide assembly Internal assemblies 3 of 4 on page 169 RM1 4927 000CN Fuser drive assembly Internal assemblies 4 of 4 on page 171 RM1 7082 000CN Fuser power supply 110 to 127 v PCAs on page 173 RM1 7083 000CN Fuser power supply 220 to 240 v PCAs on page 173 RM1 7090 000CN RM1 7090 000CN High voltage power supply High voltage power supply 182 Chapter 3 Parts and diagrams Internal assemblies 3 of 4 on page 169 PCAs on page 173 ENWW Table 3 17 Numerical parts list continued Part number Description Table and page RM1 7714 000CN Cassette assembly Internal assemblies 1 of 4 on page 165 RM1 7715 000CN Cover top assembly Covers panels and doors o
153. sssee eene eene nennen nennen enn 31 Remove the rear upper cover 2 of 4 ssssssssssssssee eene ener nenne nennen 31 Remove the rear upper cover 3 of 4 sese eese mete nter h asa da hne a dan en a uana 32 Remove the rear upper cover 4 of 4 ssssssssssssssse ennemis 32 Remove the speaker 1 Of 2 inii etaed tei puede ttes edite dea pd don SUL end dde dad 33 Remove the speaker 2 0f 2 ni od t D Ret ge de ae edd eret 33 Remove the top cover 1 of 3 mtr ies ie ER HER a ations Hees 34 Remove the top cover Z2 of 3 cisci senio de tenete e dete send dedi dte dde ned de aci 35 Remove the top cover 9 Of 9 Direi ureda dre iet eoe peri et teet dei ein deed d nea I eden 35 Remove the front door and front lower cover 1 of 8 ssssssssssssse emen 36 Remove the front door and front lower cover 2 of 8 sss 37 Remove the front door and front lower cover 3 of 8 sssssssssssseeeem ene 37 Remove the front door and front lower cover 4 of 8 sss enne 38 Remove the front door and front lower cover 5 of 8 sssssssssssssses emen 38 Remove the front door and front lower cover 6 Of 8 sssssssssssseem ene 39 Remove the front door and front lower cover 7 of 8 sssssssssssssee eee 39 Remove the front door and front lower cover 8 Of 8 sssssssssseem eme 40 Remove the rear door and rear lower cover 1 of 5 sss 41 Remove the rear
154. t the ITB wire harness will prevent the ITB from being fully removed A WARNING Only partially pull the ITB out of the product to avoid damage to the secondary transfer T2 roller See Figure 1 92 Remove the ITB 5 of 5 on page 64 to see how to correctly handle the ITB to prevent damaging it Do not lift the ITB by grasping the sheet metal bracket A CAUTION Avoid touching the black plastic transfer belt Skin oils on the belt might cause print quality problems Figure 1 90 Remove the ITB 3 of 5 ENWW Removal and replacement procedures 63 5 Feed the ITB wire harness callout 1 through an opening in the chassis callout 2 Figure 1 91 Remove the ITB 4 of 5 6 Carefully pull the ITB straight out of the product A WARNING Handle the ITB by its hard plastic sides to avoid damage to the sheet metal frame The lower sheet metal portion of the ITB frame can be easily bent See callout 1 in Figure 1 93 Reinstall the ITB 1 of 2 on page 65 A CAUTION Make sure that the ITB wire harness does not get damaged as the ITB is removed from the chassis Figure 1 92 Remove the ITB 5 of 5 64 Chapter 1 Removal and replacement ENWW Reinstall the ITB Use the following guidelines when you install the ITB eA WARNING The lower sheet metal portion of the ITB frame callout 1 can be easily bent Avoid handling the ITB by this part of the sheet metal frame Figure 1 93 Reinstall the ITB 1 of 2 e
155. t need to remove the sheet metal bracket ENWW Remove the two screws securing the PCA to the bracket and then disconnect one wire harness connector Some parts are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touching an ESD sensitive part 1 Remove the following components e Right cover See Right cover on page 17 e Right front cover 1 and cover 2 See Right front cover 1 and cover 2 on page 20 2 Remove two screws callout 1 and then remove the USB port and sheet metal mounting bracket A CAUTION The USB port PCA is still connected to the product by the wire harness Figure 1 63 Remove the USB port PCA and bracket 1 of 3 Removal and replacement procedures 45 Disconnect one wire harness connector callout 1 igure 1 64 Remove the USB port PCA and bracket 2 of 3 EY Remove two screws callout 1 and then separate the USB port PCA callout 2 from the mounting bracket callout 3 to remove it ire 1 65 Remove the USB port PCA and bracket 3 of 3 46 Chapter 1 Removal and replacement ENWW Reinstall the USB port PCA e When the USB port PCA and mounting bracket are reinstalled make sure that the cable is routed behind the cable retainers callout 1 Figure 1 66 Reinstall the USB port PCA and bracket EN
156. tate or select a slower reception speed 367 372 373 377 ECM error 378 and 379 The sending product appears to be stuck on N A 380 The sending product has failed to issue a valid response to a CTC frame This occurs during ECM transmission after multiple retransmissions of erred data Send from another product 381 382 One of the following has occurred e X The sending product has failed to respond to a fax command from the receiving product due to the connection being interrupted e The sender has touched the Cancel X button while the reception was in progress The sending fax product has been holding off the receiving fax product from continuing the ongoing transmission due to a temporary low memory condition at the sending product If this hold off period exceeds a product s specific timeout value the session will terminate 1 Reattempt the fax transmission at a different time when telephone line conditions have improved 2 Ifthe error persists disable ECM 1 Resend the document as two or more separate fax transmissions Wait several minutes between the end of one transmission and the start of the next transmission 2 If the error persists disable ECM 383 One of the following has occurred e The sending product has failed to respond to a fax command from the receiving product due to the connection being interrupted e The sender has touched the Cancel X
157. te a Ensure that the receiving product is capable of transmission to the receiving product even though receiving a document Check that paper is the capability to receive is disabled at the correctly loaded paper is not jammed within the receiving product product and any other system abnormalities have been cleared 232 One of the following has occurred 1 Re attempt the fax reception at a different time when telephone line conditions have 233 and 234 e A communication failure has occurred 235 and 236 ECM between the two products improved 2 Ifthe error persists and error correction is in error e The user at the remote product may have use for the fax session disable ECM touched the Cancel X button 237 e The power at the remote product has been interrupted or deliberately turned off causing the fax session to be interrupted 238 The sending fax product sent an unexpected N A communication This is a defect in the sending 239 241 product 242 The sending fax product is attempting to receive Ensure that a document is ready and correctly instead of send Both products have attempted to start a reception at the same time It is possible to accidentally initiate a fax reception after dialing on many products if there is no paper in the product or if the paper is not correctly loaded and cannot be sensed by the appropriate document sensor loaded in the sending fax product and that the sending product is a
158. ter a specified delay e Cancel Automatically cancel the print job after a specified delay e If you select either the Override or Cancel item the control panel prompts you for the number of seconds to delay Print Quality Color Calibration Calibrate Now Performs a full calibration Power On Calibration e Calibrate Now Performs an immediate calibration e Power On Calibration Specify the length of time the product should wait after you turn it on before it calibrates Volume Settings Alarm Volume Ring Volume Key Press Volume Phone Line Volume ENWW Set the volume levels for the product The following options are available for each volume setting e Off e Soft e Medium e Loud Tools for troubleshooting 117 Menu item Sub menu item Sub menu item Description PowerSave Time Sleep Delay Off Specifies the amount of idle time before the product enters sleep mode 1 Minute 15 Minutes 30 Minutes 1 Hour 2 Hours Time Date Settings for time Sets the time and date setting for the product format current time date format and current date Product Security On Sets the product security feature If you select the On setting you must set a password Off At Very Low Black Cartridge Stop Sets how the product behaves when the black print cartridge reaches the very low threshold Prompt e Stop The product stops printing until you replace the Continue print cartridge e Prompt The product stops pri
159. the USB speed for the USB connection to the computer For the product to actually operate at high speed it must have high speed enabled and be connected to an EHCI host controller that is also operating at high speed This menu item also does not reflect the current operating speed of the product Less Paper Curl On Off 120 Chapter2 Solve problems When printed pages are consistently curled this option sets the product to a mode that reduces curl ENWW Menu item Sub menu item Sub menu item Description Archive Print On When printing pages that will be stored for a long time this Off option sets the product to a mode that reduces toner smearing and dusting Firmware Displays the current firmware Datecode datecode Restore Defaults Sets all settings to the factory default values ENWW Tools for troubleshooting 121 Network Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item Description Wireless Menu wireless Wireless Setup Wizard Guides you through the steps to set up the product on a wireless models only network Wi Fi Protected Setup If your wireless router supports this feature use this method to set up the product on a wireless network This is the simplest method Run Network Test Tests the wireless network and prints a report with the results Turn Wireless On Off Enables or disables th
160. then press OK ssssss 130 boad papet o eon eitis mete diat beds tedtesbte dad 130 NO dial COM Gc eke e secre betas tette ecce a eee rae ani 130 No fax answer Canceled send sss 130 No fax answer Redial pending esssee 131 No fax detected 22 0 2 cccecccce cece eee e eee eeeee cee eeeaeeaaeeaecaeceeeeeeeeeeeeeeeeeeess 131 Print failure press OK If error repeats turn off then on 131 Scanner error Turn off then on ccccecsseccececeseeeeeeesaeeeeeeeeanes 132 Scanning error Cannot connect ssssssssssee 132 Event log messages 5 Oum UG e Pe dt pb et Pee ie E aera 133 Paper feeds incorrectly or becomes jammed sssssssssssseene eene nenne 135 The product does not pick up paper sss nennen 135 ENWW vii viii The product picks up multiple sheets of paper ssssssssssssmRR 135 Prevent paper IER PTLRETTHLI mm 136 CNG AN JANIS ctee P E 136 Jam location S crede ete recte EA ede ter e ee ted eed euet 136 Clear jams from the document feeder sssssss 137 Clear jams from the input tray sssssmmm emm 139 Clear jams from the output bin esee tete 142 Service mode functions sss esee etre nmr enses nnd nnns nn en nennen rennes nnne nns 143 Secondary service MENU i e deret rd
161. tions Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 202 Appendix C Regulatory information ENWW Declaration of Conformity wireless models Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC BOISB 0603 06 rel 1 0 Manufacturer s Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet Professional CM1415fnw Regulatory Model Number BOISB 0603 06 BOISB 0903 00 US Fax Module LIU BOISB 0903 01 EURO Fax Module LIU SDGOB 0892 Radio Module Product Options ALL Print Cartridges CE320A CE321A CE322A CE323A conforms to the following Product Specifications SAFETY IEC 60950 1 2005 EN60950 1 2006 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62311 2007 EN 62311 2008 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 A1 Class B EN 61000 3 2 2006 EN 61000 3 3 1995 A1 A2 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 TELECOM ES 203 021 FCC Title 47 CFR Part 68 Radio EN 301 489 1 V1 8 1 EN 301 489 17 V1 3 2 EN 300 328 V1 7 1 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 ENERGY USE Regulation EC No 1275 2008 Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC Anne
162. ttempting to initiate a transmission and not a reception ENWW Solve fax problems 147 Table 2 5 Fax receive error codes continued Error code Description Solution 243 and 244 One of the following has occurred e The user of the remote product has touched the Cancel X button causing the session to be prematurely terminated e The sending fax product determined there was a feature incompatibility between the two products and has terminated the session An example would be when the receiving product wanted to initiate polling but the sending product did not support this mode of operation 1 Confirm that the sender is not inadvertently attempting to poll transmit from the receiving product instead of transmitting to the receiving product This mode of operation must be specially configured on the receiving product If poll transmission from the receiving product is the desired mode of operation confirm that the receiving product has been configured for this operation 2 Reconfigure the receiving fax product to use different configuration settings toggle the ECM state and or select a slower reception speed 245 and 246 ECM The user of the sending product has touched the 1 Ifthe document was large ask the sender to error Cancel button causing the session to be retransmit the document as two or more prematurely terminated The receiving product smaller documents has been holding off
163. tton Touch the Service menu Touch the Fax Service menu Touch the Print T 30 Trace button and then touch the Now button Product updates Software and firmware updates and installation instructions for this product are available at www hp com support CM 14 10series Click Downloads and drivers click the operating system and then select the download for the product 156 Chapter2 Solve problems ENWW 3 Parts and diagrams ENWW Order parts by authorized service providers How to use the parts lists and diagrams Assembly locations Covers Internal assemblies PCAs Scanner and document feeder ADF main assemblies Document feeder internal components Alphabetical parts list Numerical parts list 157 Order parts by authorized service providers Order replacement parts Table 3 1 Order parts accessories and supplies Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Related documentation and software Table 3 2 Related documentation and software Item Description Part number HP LaserJet Pro CM1410 Color MFP Series User Guide Product user guide CE861 90907 HP LaserJet Pro CM1410 Color MFP Series Service Manual English service manual this CE861 90939 this manual manual Supplies part numbers Table 3
164. tton to confirm that you want the pick roller to rotate Turn the product power off and then remove the power cord and the interface cable 2 Carefully place the product front side up A CAUTION The document feeder and scanner cover are not captive and can open suddenly if the product is placed front side up Always support the document feeder and scanner cover before placing the product front side up NOTE Debris can scratch or damage the back of the product Before you place the product front side up remove any debris from the work surface If possible set the product on a clean dry cloth to prevent scratching and damage 8 Chapter 1 Removal and replacement ENWW 3 Release two white plastic locking tabs and remove the pickup roller A CAUTION Do not touch the spongy roller surface unless you are going to replace the roller Skin oils on the roller can cause paper pickup problems Figure 1 3 Remove the pickup roller Se 1171 i1 1 imd Lo ENWW Removal and replacement procedures 9 Separation roller A CAUTION Do not touch the spongy roller surface unless you are going to replace the roller Skin oils on the roller can cause paper pickup problems 1 Remove paper tray if installed and then carefully place the product front side up A CAUTION The document feeder and scanner cover are not captive and can open suddenly if the product is placed front side up Always support the document feeder an
165. two wire harness connectors callout 1 and release the wire harness from the retainer callout 2 Figure 1 96 Remove the power supply high voltage 2 of 6 68 Chapter 1 Removal and replacement ENWW 5 Remove four screws callout 6 Figure 1 98 Remove the power supply high voltage 4 of 6 6 Release seven tabs callout 8 Figure 1 99 Remove the power supply high voltage 5 of 6 ENWW Removal and replacement procedures 69 Remove the power supply Remove the power supply high voltage 6 of 6 Make sure that the power supply is correctly positioned under the tabs callout 1 located on the product chassis If the power supply is not correctly installed the product will not function correctly and a fuser open error 50 7000 might appear in the event log Reinstall the power supply high voltage 70 Chapter 1 Removal and replacement ENWW Power supply low voltage A CAUTION Do not bend or fold the flat flexible cables FFCs during removal or installation Also do ENWW not straighten pre folds in the FFCs You must make sure that all FFCs are fully seated in their connectors Failure to fully seat an FFC into a connector can cause a short circuit in a PCA Some parts are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation or mat If an ESD workstation or mat is not available ground yourself by touching the sheet metal chassis before touchi
166. umber of copies the paper size or the paper type Touch the Print button when you are ready to print the documents View and Print Photos Previews photos on the USB drive Use the arrow buttons to scroll through the photos Touch the preview image for each photo that you want to print You can adjust the settings and you can save the changes as the new default settings When you are ready to print the photos touch the Print button Scan to USB Drive Scans a document and stores it as a PDF file or JPEG image on the USB flash drive oe Oe SS m ENWW Tools for troubleshooting 127 Interpret control panel messages Control panel message types Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the OK button to resume or by touching the Cancel X button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might fix the problem If a critical error persists the product might require service Control panel messages 10 100X Supply Memory Error Recommended action 1 Verify that connector J124 on the DC controller
167. ument feeder cover assembly feeder input tray Document feeder core Document Document feeder cover feeder input tray Document feeder pinch rollers Document Document feeder cover Document feeder feeder input tray core Document feeder base Document Document feeder cover Document feeder assembly feeder input tray core Document feeder Document Document feeder cover Document feeder Document feeder base floating hinges feeder input tray core assembly Remove Rear door and rear lower cover Service approach 7 Removal and replacement procedures Pickup roller You might have to rotate the pickup roller to gain access to the roller locking tabs 1 Remove the input tray and tilt the product back until the pickup roller is visible If the locking tabs on each side of the roller are not accessible use the following procedure in this step to rotate the roller and access the tabs If the tabs are visible proceed to the next step a b h Reinstall the input tray and then turn the product on Touch the Setup 4 button Touch the middle of the screen along the left hand edge callout 1 and then immediately touch the lower right corner callout 2 of the screen When the Home screen appears touch the Setup button again Touch the 2ndary Service button Touch the arrow buttons at the right or left side of the touch screen until the Pick roller button appears Touch the Pick roller button Touch the OK bu
168. ut 1 Figure 1 15 Remove the right cover 2 of 5 ENWW Removal and replacement procedures 17 3 Release two tabs callout 1 and then slightly separate the back side of the cover from the product Figure 1 16 Remove the right cover 3 of 5 4 Pull down on the bottom front corner of the cover and then slightly rotate the bottom of the cover away from the product Figure 1 17 Remove the right cover 4 of 5 F 18 Chapter1 Removal and replacement ENWW 5 Slide the cover toward the back of the product to remove it Figure 1 18 Remove the right cover 5 of 5 ENWW Removal and replacement procedures 19 Right front cover 1 and cover 2 1 Remove the right cover See Right cover on page 17 2 Remove two screws callout 1 and then remove the right front cover 2 callout 2 Figure 1 19 Remove the right front cover 1 of 4 3 Open the front door and then use a small flat blade screwdriver to release one tab callout 1 Figure 1 20 Remove the right front cover 2 of 4 20 Chapter 1 Removal and replacement ENWW 4 Rotate the top of the right front cover 1 away from the product and then lift the cover up to release it Figure 1 21 Remove the right front cover 3 of 4 5 Remove the right front cover 1 Figure 1 22 Remove the right front cover 4 of 4 ENWW Removal and replacement procedures 21 Control panel 1 Remove the following components e Right cover See Right cover on pag
169. utilis l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir www arcep fr Notice for use in Russia CyujecrByrior onpenerneHHbie OrpaHvyeHua No ucnonib3oBaHuio 6ecripoBonHeix CeTen CTaHAapTa 802 11 b g c pa6ouen uacroro 2 4 Tu JJTaunoe o6opynoBaHue MOXer UCNONb30BaTbCA BHyTDM noMeuleHu c ucnorib3oBaHAeM nuanaaoHa YacToT 2400 2483 5 MF y kanani 1 13 Mpu MCHOJIbSOBaHMM BHyTDpM NOMELUEHUN MakcuMaribHas 3d dpekruBHas UZOTPONHO U3snyYaemaa MOLUHOCTb 34MM AomkHa CocTaBnaTb He onee 100MBr Korean statement So THA S PES ADEM ASO R Dlo Taiwan statement ENWW nil RAR a BY BAUERA Im OR RRR CU 2 DIEI GERI TT Iu RL SELES SOO KDR EE eO ES ME BRE BT UR ERIS EASES BSE Mae RE Be HBECHUOB TR REE TERR REVLEDESIH WAEREA TE e BUR GAR THORS a LE ESE ZAR EB S e RTS Se Fe BA eS C alie BLS BES ae H E PREZIR lt L FEE TL ij
170. ventions iii document feeder jams 137 doors front removing 36 rear door and rear lower cover removing 41 dpi dots per inch faxing 115 drawer print cartridge removing 14 E electrical specifications 194 electrostatic discharge ESD 4 end of life disposal 199 environmental specifications xi environmental stewardship program 197 error messages control panel 128 eventlog 133 ESD electrostatic discharge 4 European Union waste disposal 199 F factory defaults restoring NVRAM initialization 145 factory set defaults restoring 144 fax answer mode 114 error codes xi factory set defaults restoring 144 receiving troubleshooting xi reports 124 ringtype 114 sending troubleshooting xi fax menu 124 fax reports printing 124 fax troubleshooting fax quality test 6 fax quality test 6 Finnish laser safety statement 207 Index 215 formatter and fax card PCAs removing 49 front door removing 36 front lower cover removing 36 fuser removing 80 fuser motor removing 59 G graph paper printing 113 H HP Customer Care 191 HP Jetdirect print server NVRAM initialization 145 humidity specifications environment xi l image quality repetitive image defects 103 initialization NVRAM 145 ITB reinstalling 65 removing 62 J jams causes of 136 document feeder clearing 137 locating 136 output bin clearing 142 trays clearing 139 Japanese VCCI statement 206 Jetdirect print server NVRAM initia
171. ww hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this print cartridge might have access to this data as well Any third party possessing the print cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the memory chip cannot be used in an HP product 188 Appendix A Service and support ENWW End User License Agreement ENWW PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF Y
172. x Il and Annex IV EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC the EuP Directive 2005 32 EC and carries the CE Marking C accordingly ENWW Declaration of Conformity wireless models 203 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 Forregulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 0903 00 US LIU or BOISB 0903 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold 5 This product uses a radio module device which Regulatory Model number is SDGOB 0892 as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA September 2010 For regulatory topics only European Contact Your Local Hewlett Packard Sales and Service
173. y settings for contrast highlights midtones and shadows Adjust each color individually Timing This item specifies how frequently the product should automatically perform a color calibration The default setting is 48 hours You can turn automatic calibration off PBX ring detect On or Off Configure the PBX ring detect setting Clean Belt This item runs additional belt cleaning cycles Pick roller This item puts the pickup roller in position for replacement Product resets The product resets Restore Defaults and the NVRAM initialization perform the same function If possible use the Restore Defaults function in the Service menu If that menu is not accessible use the NVRAM sequence Restore the factory set defaults A CAUTION Restoring the factory set defaults returns all of the product and network settings to the factory defaults and it also clears the fax header name phone number and any stored faxes in the product memory This procedure also clears the fax phone book and deletes any pages that are stored in the memory The procedure then automatically restarts the product 1 On the product control panel touch the Setup button 2 Scroll to and touch the Service menu 3 Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts 144 Chapter2 Solve problems ENWW NVRAM initialization Performing an NVRAM initialization resets the following
174. y to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrict

HP LaserJet Pro CM1410 Color MFP Series Service Manual

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