TTEC CSR2011_cover.indb
Contents
1. eeerrreen 1 2 3 4 5 http www toshibatec co jp csr people employees pn22. 1 a LT HI i Et TE pn ce TE eh ms hoo iR TTFTTL ITTF Patna TFTTHTN NTTT TTF LE TT TT EE LT 1 a TH pit 14 7 Li hi a FW 1 i 4 LT THIF II LT LUI THE IIIPSFLLU EL EPR 1
3. 2003 CS CS Customer Satisfaction CS 9 2 C2EBN E2OUSSET 2 3 7 5
4. Hen an OHSAS18001 OHSAS1 8001 100 190163 75 7
5. oeooeoeoeeoemoee 1 2 3 4 1 5 ws http www toshibatec co jp csr people employees pn3 2010 2013 1 12 4 11 4 2 37 45 23 6 17 2 6 4 UP 3 12 15
6. PS 2009 2 3 4 5 weB a http www toshibatec co jp csr group safety
7. na 24
8. a 2 lt weB i http www toshibatec co jp contacts partnerline CSR 2011
9. C P 6 i 3 Eames ky PP
10. P 7 NGO0 TN a Ml GP 9 I CUcrbaiktt ME vi i a
11. P 15 EXPO 2 Al Q P 15 P15
12. 2009 6 2010 4 2011 4 1 91 1 86 1 92 2 2 11 2 21 2 07 NN Tk
13. lt i 8 CSR 2011 ae 2011 3 4 85
14. 2 4 7 Neel E TFT EE 2010 1 mw rr 399 715 RE WEB http www toshibatec co jp csr people
15. ii TEAM 2009
16. 4 a 5 2010 MFP it e STUDIO255 355 455 2010 8 2010 1 IF 4
17. CSR 7 1 2 2 12 1 3 5 CSR 1 2 3 1
18. R Map 2009 COO
19. 2 3 2 9 9 30 5 ws http www toshibatec co jp procure plan RoHS SN NN
20. P 5 Sn
21. CSR 2011 VOC VOC Voice of Customer
22. 2010 Toshiba ASHITA Award ea mp Earth Week 2010 Activities Earth Week 2010 Activities C P 16 7 6
23. Ehe fh EE http www jtca org tc_award index html WG EE 7 OCSR 2011
24. 150 150 150 FA ry 7 9 A tc 2 1 iA FC 6 Fi RT ee CSR 2011 IWEB ttp wwwitoshibatec ttss coJjp IS0 C P6 ISO 2005 5 6 6
25. 18 1 82 1 791 77 1 78 85 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2 eee 1995 10 2008 OHSAS18001 2010 4 14 2 370 7 6 a a _ ES ees aar 3 560 448 R 2 2 MM 2 4555 a 83438 OM mmm La es _ Mk hn ET LU EE iL LOOPED
26. contribution contribution_1 IT PO5 ee CS 1 em gt
27. oO acai i i 2 2010 Ii 6
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