Owners Manual - Support
Contents
1. Part Part Number Standard RS232 communication cable Host Cable 102082 DB9 male plug DB9 female receptacle Standard RS232 communication cable Host Cable 102106 DB9 female receptacle DB25 male plug Serial 5232 communication harness Adapter Harness 102042 DB9 male plug to DB25 female receptacle Parallel communication cable Host Cable 102083 IEEE 1284 Type A to B Large Centronics to DB25 USB communication cable Host Cable 102085 Type A to mini B Table 8 Communication Cables Part Numbers 103701 0000R00 13 July 2005 Nano Communication Cables Pin Out The tables below detail the connection pin out for the RS 232 interface Female DB 9 Pin Signal Name Printer I O Host I O Printer Function 1 51R pull up to 5V Input Aux Power low current 2 PRT RS232 TXD Output Input Data transmit 3 PRT RS232 RXD Input Output Data receive 4 n a No connect Output None 5 Signal Ground Signal Ground Signal Ground Signal Ground 6 RS232 DSR 4K7 pull up to 5V Input Printer Ready 7 PRT RS232 CTS Input Output Handshake host RTS 8 PRT RS232 RTS Output Input Handshake host CTS 9 n a 100k pull up to 5V Input None Shell Frame Ground Frame Ground Frame Ground Shield Table 9 RS 232 Interface Pin Out 103701 0000R00 14 July 2005 3 Communicating with the Printer Over the years Nanoptix has developed emulatio2. pola doli Kd pn 12 2 3 Ordering Miscellaneous Supplies 13 Power Supply and Power 13 Ordering Communication Cabl s rrr rni ette 13 Communication Cables retta ti pacto 14 3 COMMUNICATING WITH THE PRINTER 15 APPENDIX A MECHANICAL DRAWINGS 16 103701 0000R00 July 2005 Nano Figures FIGURE 1 NANOPTIX HEAVY DUTY KIOSK PRINTER eere 1 FIGURE 2 RESETTING ria coda ae anco ka ngu c aeuo D wa aV nuno d dan mu aga ma CU du n US Ru a aU da an Ga c 3 FIGURE 3 PAPER FEED BUTTON gua gun Va Uc QU M adu TNR RR run ROT En Ku e CUR A e 4 FIGURE 4 LOADING P APER niis rax e cua anno KE Ru KR i 5 FIGURE 5 INSERTING THE PAPER i AU eR a quaa DURER MUN RNV EK 6 FIGURE 6 ALIGNING THE PAPEB aa a 7 FIGURE 72 CLOSING DOOR 8 FIGURE 8 TEST TICKET RR saeua 9 FIGURE 9 MECHANICAL DIMENSIONS FRONT eene
3. July 2005 Table of Contents 1 ABOUT THE 1 1 1 Description OF Printer 1 1 2 Options Avallable iiissasnaizis sen status euasBis SS REM EDU DH EPI LI MEME a UP FEL IU LEER 2 1 3 IU CE Y ERREUR 2 T4 Printer Controls iq onbrida d rbd on edv enu NR EA 3 Caps dtm De diu EE CE 3 Paper Feed Bunton PR 4 1 5 Changing Paper 5 1 6 Testing the Printer paid CIMA RN DEG RR GA 9 1 7 Troubleshooting the 10 Printer LE P 10 Printing igo slap LS 10 Printer Does 11 2 MEDIA AND SUPPLIES 12 2 1 Thermal Paper Specifications 12 2 2 Ordering Thermal PSOE
4. 1 1 Description of Printer The Nanoptix Heavy Duty Kiosk printer is extremely fast quiet and very reliable With thermal printing technology there is no ribbon cassette to change and paper loading is extremely simple The paper roll mounting bracket is designed to be mounted on the left side or on the right side Upon request the bottom plate can be customized to fit your need Figure 1 Nanoptix Heavy Duty Kiosk Printer 103701 0000R00 1 July 2005 1 2 Options Available There are several options available for the Nanoptix Heavy Duty Kiosk Please call your representative for the most recent information at 1 888 983 3030 Toll free North America or 506 384 3388 or by e mail at info nanoptix com 1 3 General specifications Print Method Direct Thermal Resolution 8 dot mm 203 dpi Print Width 80mm Paper Width 82 5 mm Max Roll Diameter 250 mm recommended core size is 52mm inner diameter plastic or cardboard paper must not glued or taped Operating Temperature 0 to 50 C Storage Temperature 40 C to 65 Operating Relative Humidity 20 to 8596 RH at 50C non condensing Communication Interface Options USB RS 232C RS 485 IEEE1284 Memory Firmware 1 Mbit of SRAM 2 Mbit of flash and16Kbit of EEPROM Resident Character Sets Arial Bold 6 sizes Note Other Character sets can be programmed quickly Integrated Bar Codes UPC A
5. UPC E interleaved 2 of 5 3 of 9 Code 128 EAN 8 EAN 13 Note Other Bar Codes can be programmed quickly Speed Up to 130 mm second Sensors e Paper out e Door open Paper low e Cutter not homed Top of form optional Human Interface Drop in paper loading status LED paper feed button Dimensions 170mm width x 265mm height x 295mm depth Weight 3 7 Kg Emission Standards United States FCC Part 15 Subpart B Canada Industry Canada ICES 003 Europe EN 55022 Class A emissions Table 1 Specification 103701 0000R00 July 2005 I Heavy Duty Kiosk Thermal Printer Nano Owner s Manual 1 4 Printer Controls To reset Printer Simply plug and unplug the printer to reset the printer in case of a fault condition Once the printer is re plugged the printer goes through a startup routine and resets itself Power Connector Figure 2 Resetting Printer 103701 0000R00 July 2005 Heavy Duty Kiosk Thermal Printer Owner s Manual Paper Feed Button Use the Paper Feed Button to advance the paper Q YN Figure 3 Paper Feed Button 103701 0000R00 July 2005 E 1 5 Changing Paper Caution Do not operate the printer if the printer runs out of paper The printer will not operate without paper but it may continue to accept data from the host computer Because the printer cannot print any transactions the data may be lost 1 Remove the
6. Nanoptix or a Heavy Duty Kiosk Thermal Printer Owner s Manual First Edition April 2003 Last Revision July 2005 Document 103701 0000800 Legal Notices Disclaimer Information in this document is subject to change without notice Consult your Nanoptix Inc sales representative for information that is applicable and current Nanoptix Inc reserves the right to improve products as new technology components software and firmware become available No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Nanoptix Inc Copyright Copyright 2003 by Nanoptix Inc Dieppe New Brunswick Canada All rights reserved Printed in Canada Confidential Unpublished Property of Nanoptix Inc Trademarks Epson is registered trademark of Epson Corporation Windows is registered trademark of Microsoft Corporation Nanoptix is a trademark Other trademarks and registered trademarks are the property of their respective holders Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules Th
7. ese limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Information to the User This equipment must be installed and used in strict accordance with the manufacturer s instructions However there is no guarantee that interference to radio communications will not occur in a particular commercial installation If this equipment does cause interference which can be determined by turning the equipment off and on the user is encouraged to contact Nanoptix Inc immediately 103701 0000R00 July 2005 Nanoptix Inc is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Nanoptix Inc The correction of interferences caused by such unauthorized modification substitution or attachment will be the responsibility of the user In order to ensure compliance with the Product Safety FCC and CE marking requirements you must use
8. g the Printer Run this test to check the printer The test prints and cuts a resident test ticket Verify this ticket to judge the printing quality Model Firmware COMMUNICATION Interface Baud Data Bits Parity Handshaking Print Mode Aux Port PRINT CONTROL Darkness Control Voltage Temperature Speed Black Bar Index SYSTEM RESOURCES FLASH Used Free LIBRARY INVENTORY Templates Print Regions Graphics Fonts MANUFACTURING INFORMATION Printer ID Date Code PWM Setting A to D Resets Tickets Status TIT 2 41G 40 40 40 40 40 P TITANIA TIT 2 41G 61UCS IEEE1284 0 or Serial 9600 8 NONE NONE NTL Disabled 196 24 2 Volts 26 Celcius 4 5 Disabled 0 24576 0 1 2 1 2 3 4 5 6 7 8 h 9 A B C D E F G J K L N O P Q R S T U Z X a b c d ef g i j kl m n 0 3 5 7 8 5465789 20184 TF7F7F7FFFFFFF DE7AA400FD000000 9 00001336 Figure 8 Test Ticket To print the test ticket power on the printer while pressing and holding the Paper Feed Button for approximately 3 seconds A test ticket similar to above will be printed approximately 5 seconds after Press the paper feed button once more and the ticket will feed Pressing the button again will result in blank tickets 103701 0000R00 July 2005 1 7 Troubleshooting the Printer The printer is simple and generally trouble free but from time to time minor pr
9. ided the POS rolls are from these recommended grades Manufacturer Paper Grade Paper Thickness Kanzaki Specialty Papers P 350 61 um 2 4mil USA F380 60 um 2 4 mil Lotto 480 83 3 3 mil KT300 thick cutter only 183 um 7 2 mil TO381N thick cutter only 115 um 4 5mil Kanzan Spezialpapiere KLS 36 80 um 3 2 mil GMBH Germany KLS 46 80 um 3 2 mil KT415s thick cutter only 183 um 7 2 mil Appleton Papers Inc Optima T 886 B 82 um 3 2 mil USA Royale 4 5 or 5 3 thick cutter 135um 5 3 mil only Blumberg GMBH T49 32 88 3 4 mil Mitsubishi TP8065 80 3 2 mil Table 6 Thermal Paper Part Numbers Additional grades can be qualified and made available Contact your sales representative for more information 103701 0000R00 July 2005 2 3 Ordering Miscellaneous Supplies Power Supply and Power Cords Contact your sales representative to order the power supply and power cords listed in the table The numbers are for reference only Suppliers may use other numbers Part Part Number Power Supply 24VDC 2 5A max 60W 102048 Power Cord North American 102080 Power Cord Continental Europe 102086 Table 7 Power Supply and Power Cord Part Numbers Ordering Communication Cables Contact your sales representative to order the communication cables listed in the table The numbers are for reference only Suppliers may use other numbers
10. nnne nana nnn numum aaa ua ausa manas aa RR RR 4 Ra nam aad 16 FIGURE 10 MECHANICAL DIMENSIONS SIDE 4 eese eee nnn nnn nn nana masa aa aa dana uan aa d 17 FIGURE 11 MECHANICAL DIMENSIONS TOP eere nnne nam aaa A 18 103701 0000R00 July 2005 Tables TABLE 1 SPECIFICATION icono DU Quan RN RN Cun 2 TABLE 2 TROUBLESHOOTING WITH THE STATUS LED cereis eene nnn 10 TABLE 3 TROUBLESHOOTING PRINTING PROBLEMS enean nennen nana 10 TABLE 4 PRINTER DOES NOT sa nsa 11 TABLE 5 THERMAL PAPER DIMENSIONS numm aa thanh sanas aa a3 12 TABLE 6 THERMAL PAPER PART nana mnn anra R4 RIS Aa AR RR NR 12 TABLE 7 POWER SUPPLY AND POWER CORD PART NUMBERS nnne nnn nnn nanus 13 TABLE 8 COMMUNICATION CABLES PART NUMBERS een 13 TABLE 9 RS 232 INTERFACE PIN OUT 4 ences eame nnn nana mnun aar uasa nans a aa RR RR 44 nnmnnn nnnm nenna 14 103701 0000R00 vi July 2005 r s Manual 1 About the Printer
11. ns for compatibility with the most popular printers in the market At the time of printing this manual the following emulations are available i Epson LQ570 Nanoptix Command set default from factory Epson TM T88lII Star TUP 400 iv Axiohm A722 v Ithaca P70 vi Ithaca P170 vii Citizen 3551 Please contact your sales representative if you require other emulations If we do not have the emulation you need we can provide most emulations in a short timeframe you are not required to emulate other printer please ask your sales representative for the latest Nanoptix Windows Driver or the Nanoptix Programming Guide which will list the Nanoptix ESC P commands 103701 0000R00 15 July 2005 EJ Heavy Duty Kiosk Thermal Printer Owner s Manual 7012 Figure 9 Mechanical Dimensions Front 103701 0000R00 16 July 2005 PW Heavy Duty Kiosk Thermal Printer Owner s Manual eie 150 21 L J 8 MEL 388 39 4 99 Figure 10 Mechanical Dimensions Side 103701 0000 00 17 July 2005 PW Heavy Duty Kiosk Thermal Printer Owner s Manual 9 9 Eh AX 64 5 Figure 11 Mechanical Dimensions Top 103701 0000R00 18 July 2005
12. oblems may occur Follow these procedures to determine the cause and resolution of any problems the printer may be having If the procedures in this section do not correct the problem contact a service representative Printer LED Condition LED Status Unit ready ON Unit is in Reset or Booting OFF Unit in standby powered off OFF Paper Out Slow Blink Door Open Fast Blink Paper Jam Fast Blink Missing Black Index Mark Fast Blink Temperature Error Med Blink Voltage Error Med Blink Print Head Error Med Blink Table 2 Troubleshooting with the status LED Printing Problems Problem Possible Causes What to Do Receipt does not come out all the way Paper is jammed Open the printer door inspect the cutter and clear any jammed paper Printer starts to print but stops while the receipt is being printed Paper is jammed Open the printer door inspect the cutter and clear any jammed paper Receipt is not cut Paper is jammed Open the printer door inspect the cutter and clear any jammed paper The printer is not configured for a cutter Contact your authorized Service representative Paper roll loaded Check that the paper is incorrectly loaded properly Print iglgnt or Spony Thermal printhead is Use recommended dirty thermal receipt paper Vertical column of print is missing This indicates a serious p
13. roblem with the printer electronics Contact your authorized service representative One side of receipt is missing This indicates a serious problem with the printer electronics Contact your authorized service representative Table 3 Troubleshooting Printing Problems 103701 0000R00 July 2005 10 Printer Does Not Work Problem Possible Causes What to Do Printer Does Not Function When Turned On Printer not plugged in Check that printer cables are properly connected on both ends Check that the host or power supply is getting power Door not fully closed Close the door Table 4 Printer Does Not Work 103701 0000R00 July 2005 11 2 Media and Supplies Guide 2 1 Thermal Paper Specifications The printer requires qualified thermal paper with the following dimensions Width Diameter Recommended Inside Core Diameter in 82 5 mm 2 mm 3 25 008 250 mm max 10 in 50mm 2 inches Plastic Table 5 Thermal Paper Dimensions The paper should not be attached to the core If Top of Form Option is installed paper with a colored stripe at the end can be used to indicate that the paper is running low 2 2 Ordering Thermal Paper We recommend the following paper grades produced by their respective manufacturers There are a number of paper converters qualified to supply this paper prov
14. the power supply power cord and interface cable which were shipped with this product or which meet the following parameters Power Supply UL Listed power supply with standard 60Hz 50Hz 100 240VAC input and 24VDC output equipped with AC line filtering over current and short circuit protection Use of this product with a power supply other than the Nanoptix Inc power supply will require you to test the power supply and Nanoptix Inc printer for FCC and CE mark certification Communication Interface Cable An approved Nanoptix interface cable must be used with this product Use of a cable other than Nanoptix approved product will require that you test the cable with the Nanoptix Inc printer and your system for FCC and CE mark certification Power Cord A UL listed detachable power cord must be used A power cord with Type SVT marking must be used For applications outside the North America power cords that meet the particular country s certification and application requirements should be used Use of a power cord other than described here may result in a violation of safety certifications that is in force in the country of use Industry Canada IC Radio Frequency Interference Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada 103701 0000R00
15. used roll 2 Tear off the end of the new roll so that the edge is loose and place the new roll onto the spindle at the back of the printer Make sure that the paper unrolls from the top of the roll Figure 4 Loading Paper Caution Be sure the paper unrolls from the top of the roll Otherwise the printer will not print or the paper will jam 103701 0000R00 5 July 2005 EM Heavy Duty Kiosk Thermal Printer Nanopt Owner s Manual aa 3 Open the front door of the printer by pulling on the handle 4 Pull up on the paper tensioner arrow 1 in figure below Then pull the paper underneath the tensioner then up arrow 2 in figure below Figure 5 Inserting the paper 103701 0000R00 July 2005 PW Heavy Duty Kiosk Thermal Printer Owner s Manual 5 Align the left edge of the paper to the line on the label as shown in figure below Align Paper To Line On Label Figure 6 Aligning the paper 103701 0000R00 July 2005 Heavy Duty Kiosk Thermal Printer Nano Owner s Manual 6 Close the door as illustrated Figure 7 Closing door 7 Press the paper feed button The paper will advance and the paper will be cut leaving a clean edge for the next printed ticket Note In the event of a paper jam open the door pull paper past the crumpled part tear a new edge and follow above instructions on inserting and aligning the paper 103701 0000R00 8 July 2005 1 6 Testin
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