ServiceController 2000 User Guide
Contents
1. Contents etworks Pece Wanntiapidasatiencidandas iat omen EE 1 P rpose lege TEE 2 OTI SE 2 What s New in this Release eeeecccessssceccceeeceesnnseeeceeseccenssseeeeseseceesntaeeeseeeess 2 Eelere 2 Release E EE 3 Release kl ees 4 let Ee 5 Notational Conventions ccictecsdsestecctscecccsiesatecathcatecktecssscctscccscateaseesctecseaceetannan teas 6 Related Documents gecctasereecdesegecstenegnedensdne eie ENESE 6 Getting Help 7 Contacting Customer Support 2og1geteteg Eed 7 Customer Support Contact Details eee tee e etter eeeeeey 7 Field Replaceable Components 8 Safety and Regulatory Notices csccdisssdnsseednads ERENNERT EE NEES EEN EEN 11 Important Safety INStrUCctiONS aeececcceceeseesstteeececeeeccseeeceeeceeeseceenssaeeeeesesttaaees 12 General EE 12 Installation of Wiring 12 Fuse and Component Replacement eeeeeeeccceseeeneeeeeeeeeneeeeteneeeeeteeeeenaaes 13 Notlces eee eee eee deere cneeeecneeeetneeeecaets 13 SymMBOIS risista ie E eee E 14 Installation SUMMArY a see sceesssstccecceesecensetseeeceeececeenttseeeeseseceeesttsneesesentiaaees 15 DE Ach le CEET 16 Notice to Canadian Customers ete ieee tieeetiieeeiis 16 Federal Communications Commission FCC Notice eessscsererererereren 16 IVOMUEON svesseritanidacmawlnanencasenen i eeeuemdnaienwetiwaedaaamened ies 17 reelle gel 18 SIPS md EE E EE EE EE EE 18 SS8 Networks Inc Call Model enert 19 Service Logic Execution Environment 20 Call e2. acking and Inspecting the Chassis o eeceeceeeeeececeeeeeeteeeeeeeteeeeetneeeeneeeeey 46 Reporting Damage and Discrepancies ose eeeeeeeeeteetete tte eet tteee ee etteeteneeeeey 47 clever CM 48 Connecting to a Power Source eeeeeeceeteeeeeeeteeetttteeettteeeeeeeteeeettiteeeeeetieeenneaees 50 Power Supply Units scanners 50 POWCEIMPUUS _saanseventvsngenumesiassencanteaumes a aSa a aaia aea 51 Power Switches adviniedsdidstedsdsesladleesveascacatotsetancnsveuetsanddcadcesdannnsteeddadeasis 52 Connecting to a DC Power Source aeesereserseereerierniiieeinieeiiin eeren 53 Connecting to an AC Power Source Laessssssessrerreeririiinreie nnne 54 Verifying the Installation eessssscccceeeeeesssteeeeceeescessssseeeeeeseeceesstseeeeeesecssteaaaaaees 56 el EC 57 Card Slot Conventions _sccseestavsssceieacecebiesssectsectiestieauherehaveesesebedeetcantiasteanti 58 System Controller Card Sun CP1500 440 s s eeessssscecceseseeesseteeeueeesesesstanees 59 System Controller Transition Card Sun XCP TRN ns aseeseeeeeeseeesttteeeeeeeeeeeeees 60 iv ServiceController 2000 User Guide SS8 Networks Inc Application Processing Card CES RIOC 4065 eet teeter 61 Inserting and Removing the System Cards us seessscsesesseesssteeeeeeesseenneerseeeeeees 62 El Rer REN 63 NetwWork Cabling aaa aaa aaea aeaa e anere ERa EA EE cass EAE ARAE EAEE EEEE AEAEE RARER 64 Connecting a Serial Cable to the APC essssscseccrercernrienerereneniren 65 Connecting an Ethernet Cable to th
3. arameters aac eeeeeeeesssssseceeeeeeeeseseesstseeeseseeeeeeas Service Management System Proxy esssesescesrrerineee nenen Updating the SMS Proxy Configuration File ee eeetteeeeeeees Intelligent Routing Service a eecceeceeseesetteeecceesecessstseeeeeeeseseenssaeeeseseestaaess Updating the IRS Configuration File 9 eeccecsceccceceeeeseeestteeeeeeessstaeaaaess IRS Configuration File Parameters o eeeesseesssecceeeeseestteeeeeeeeeeesssereeeseeees Session Initiation Protocol SIP 0 vievscecccsecececcueeceeesuueceeeeceeeeusueeeeeueaeeeenuaneeeenuaness Oy rmiew of SIP sema aie eiad iaa a Seiten bende ai a Bie Bene Ar Updating the SIP Configuration File sssssssssssssrrsssrsrrrrrrrssseeerrrrreessresee SIP Configuration File Parameters SIP Authentication senesine aipa ia a eaaa Configuring the SIP Authentication Default Realm Configuring SIP Authentication Users eeeeecsssceceeeeesesstteeseeeeeeesensaaees Exempting Endpoints from SIP Authentication eeeeeessssseeceeeeseesnstneees Routing Protocols and Applications eesseessssseccceeesecessetseeeceeseeseessrsaeeeseseettanees Overview of Routing Functionality lessssesssseerrrrerrerrrerrrrrnirrreerrrnerrerrrn ROULINGIEXAMPIGS eoira eeaeee AE EAA EE AA AA AAAA EECA AAA TAREE eas ere EA AA AATE ise Te Call Routing Engine CRE cssiaseteneveccsccabseecckehenchccseudeh ocehacesccabasetecetanstecstuvecs Updating the CRE Configuration File cccecscccccceseeeseesst
4. e APC o eeeeecccssscecseeeceeseeeestttseeesssensnanees 65 Connecting a Serial Cable to the System Controller 66 Connecting an Ethernet Cable to the System Controller lasssscccccrrrrerree 66 Commissioning the System siseavedvcctseeerseeioviewss ENNER SEET SE EA ge 67 HA versus Nom HA 00000 68 elef TEL Del CC 68 Non High Availability System eeeecceeesssseeeeeeeceeeetteeeeeeeeesseesstaeeeseseetieeas 70 IK De 72 Configuring the System Controller Card 73 Installing the Software and Configuring the Card Settings esesecsrcceren 74 Configuring the Time Zong enee NNN EEN dE AEN 79 Synchronizing the Network Time eeeessseesssteeeeceesesnteeeeceeeeeceseesessttaeeeseeeas 80 Rebooting the System Controller Card o eeeceecceeeeeeeeesceeeeeeetseeeeeeeieeeeenaeee 80 Rebooting a Switch in an HA Configuration eeeesseseeeesstteeeeceeseeereeeeeeees 81 Configuring the Application Processing Card ooeeeeeeeceeeeetceteeeeteeteeeeetseeeeeeteeeeenaees 82 Maintaining the Cards w vcseeceeeccsessscseecceeeececssteeeeeeeesecesstaneeseeeseseneeseesss 86 Provisioning the System SE 87 OVervieW 00 88 BaSS elei CN 90 High Availability Node Management HANM a ss seessstsececeeeeeeestttsteeeesesntaaees 90 Updating the HANM Configuration File 9 cessceccseceseeeessteeeeceesesereeeeeeees 90 HANM Configuration File Parameters 92 Applications deer deere ceeeee tn EEEE Ean 98 Allocating Memory Resources to the APCS oh eeeeeceteettetteeeetttteeeeeetttet
5. e ll HEN ER High Availability Setup eeeeeeceeessssececceeescessetseeeeeessceesstseeeeseessstsaaaees 24 efvice Features smartin egal 25 Network Services Aecectec ones cccuctex cd e oeie nadae E ee EEEE EEE E Ea 25 Voice over IP Virtual Private Network VolP VPN sessssscssneserrer 25 Intelligent Routing Service IRS sssessssssssssrirserreerrrrirrrrrirrrrerrrrnreeerrrn 29 Local Number Portability o cceccccssccccceseeessteeeeeeseesecesseseeeeeesssseteeeeeees 32 SS8 Service Management System 32 Intelligent Services Architecture eeecseeesscseceeceesecessntseeeeeeeeeseesntseeeeeeesesesnnaaees 33 Switch Elte RE ER System COMPONENTS geeeedegegegeegereegdegeeeeegeeegdegegeeegeeeedegeeeeegeegededeegee 35 RN EE 38 Installing the Hardware 3 dE RER EE ebe EEN ENEE REENEN 41 RUE 42 Safety E UE 43 Safety with Electricity ssnin e toads beteia innate enhenctesaeaeManeeees 43 Preventing Electrostatic Discharge ssscesssessseeeeeeceesntteeeeeeeeseeeeseeeeeeeess 43 General Site REQUIFEMENES 44 DIMENSIONS na seeccceeesseensntstececececcenneeeeeceeseccenssseeeseessesensiaueeeeeessstateeeegs 44 Weight isazdcissadiaaadadsznnacsdasmedeianaachessdheaaaddviaahiessieneuweeresecessnbiiatignaneys 44 Temperature and Heat Dissipation ss seessssscccceeseseestteeeeeeeeseeesnaeeeseseess 44 Power Requirements EEGENEN 45 Cabling Precautions oi tnnt k Ensk EAEEEEEEEEEEEEE EEEE EEEn neen aa 45 Required Tools and Equipment 45 Unp
6. e to the System aeecceceeecstteeceeeeeeeeeeeenststeeseessstaaees 204 Backing up and Restoring the Software Load a ss ssssessssceceeeeseessetseeeeseessteeees 205 Installing a New Software Load ne eeeeeeeecceesettteeeecesenetreeeeeeeeseeeestteeauaeeeseeenas 207 SNMP Management EEN 210 Configuring the Interface to a Management System eeeeeeeeeeessttteeeseeseseeees 210 Configuring the Switch to Send Traps cs seeeeeesssseseceeeeeeeeeeeesstteeeeeseeseeees 211 Configuring the Network Management System 212 Loading MIBs into the Network Management SysteM assesseer 212 Configuring SNMP Security sssssssssssssssrrrrrissresrrrrirrttttttrrrrinnntrttrrrr rnnt 213 Eesen 213 TRAPS ET 215 Bee WEE 221 Viewing Messages in Real Time 221 Viewing and Saving the Message LOGS oa eeeeeeeeeetteteeeeteteeeeettteeeettteteeeeeeey 222 Enabling Message Traces ssssssssssiisstttttttt ttnt t ttnt t E EEEEEEEEEEEEEEEEEEEE EEEE 224 Initializing the Database seessesssccccecseceesnnteeeeceescccsseeeecesseceesstseeeeseeesesenstaeees 225 Houbleeh gting ERR Eae a eaae eoa eaae raaa 226 Configuration Errors sssssssssssssssssktttttrttt ttt t tr EEE EEEEEEEEEEEEEEEEEEEEEE EEEE EEEEEE EEEREN 226 Call Detail Record Formats 58 edu IER EEN REENEN EE ENEE SEET REES 229 SS8 CDR Field Formats for SIP Calls oo eecseesssssccceceeseeeeseteeeeeesseseesstaeeeeesseseeeas 230 SS8 CDR Field Formats for H 323 Calls oo eeseseceseeeesseeeneeeeseeesessnesesneeeenenenenene
7. nes 238 SS8 CDR Field Formats for IWG Calls ccccecsssssccceceeceesssstseeeeeseesesstseeeeeseessaaees 240 SS8 CDR Field Formats for LNP Queries sss sessssssccceeeecsteeeeceesecensttsuteesessesesttaaees 245 MIND iPhonEX CDR Field Formats for SIP Calls cccsssccceeeeseeestttseeeeeeeesesssseaees 247 ServiceController 2000 User Guide vii SS8 Networks Inc EEN 78 cdawei weds nanata enn ea ea wamnma ens ewnem d Kee ga en Reg deen E 251 Week ee GEES 259 viii ServiceController 2000 User Guide
8. tnteeeeey 99 Updating the System Services Interface SSI Memory Configuration File 99 Updating the Memory Pools Configuration File A 100 Real time Relational Database RTRDB ees eeccecccccccccceueceeuseeceeeseueeseuuevanenses 101 Preventing Port Number ConflictS woos eeeceeeesseceeeeeesnnteeeeeeeeeessesereeeeeeses 101 Journaling Data in a High Availability Setup 102 Call ACCOUNTING EE 104 Billing System for Intra Domain Calls ceeessecceesseessereetteeeseesssseeeeeeeees 104 Open Settlement Protocol OSP for Inter Domain CallS acre 107 Configuring Billing ANd OSP eee eeeeeeeessstteeecseesstteeeeeeeseeseestteeeeeseseeseeeas 110 ServiceController 2000 User Guide v SS8 Networks Inc Updating the Billing Configuration File ccccssssccccceseeesssttseeeeeesessesssaeees Billing Configuration File Parameters sssesssecceeeseeeseesttteeeeeeeeeeserteeeeeess Configuring the Open Settlement Protocol Client eeeeeeeeessstteeeseeeeeeeees Updating the OSP Billing Configuration File i eeeeeteeee etter OSP Billing Configuration File Parameters Updating the OSP Configuration file 9 eeecsesssssscccceeeeeessttseeeeeeesssssaeeeeess Enrolling thie OSP Client age Services Applications Lsccvecedcactanmmseetehsd ca ckevakesstcvabeaskecseussecctheackocseuvtecebeactenaecexe Service Logic Execution Environment Updating the SLEE Configuration File cccescccscccceeseeessttteeeseeeesssensaaees SLEE Configuration File P
9. treeeeeeesssseesaaees CRE Configuration File Parameters sssssssssssssserrirrsseterrrenrrrrrrssnrrerressresee Updating the CRE PONCY FIEL avian centenary CRE Policy File Syntax tivsctkicccchexsnceckevcaeeshexsestehek cae Eeer ki ee Sample GRE Policies ueseiissicahe shea tee a a ea Telephony Routing over IP o eeeeeeseeeesssseecceeeececeseeeeeeeeeeenseeeeeeesseeeneeerneeseetss TRIP Support for Gateway Statuses a eeecceeeeeteeteeeeetettteeeetteeeetaeee Updating the TRIP Configuration File cccesscccceeseeeeeeesstteeeeeesseesestaaees TRIP Configuration File Parameters Updating the TRIP Policy File ccecccssccccscscsesssrrseeceeseesessstseseeeesssseessaaees RT ERC EE Sample TRIP Policies A isiveccvekcnct vac shak rock enshcxahdaadonchcoshease hak nckeatbtanticacers ServiceController 2000 User Guide Card Level Commande s asssssssrrssrinskintkttttk tnst untk EnA EEENEENEEEEEEEEEEEEEE EEEE EEEE 190 Using Telnet to Access the System Controller 191 System Controller Commande eee eeee eect teen inttr inntak r t teat nnen aa 192 Using rlogin to Access the Application Processing Card 193 Application Processing Card Commande se eeeeeeeececteeeetetteeeetttteeeettteetenteeeey 195 Rebooting the Systemi geed Eege N EEEn 197 System Controller Directory Structure 198 Managing the Software Load oe eeceeecsecessttseeeeceesccensntseeeeceseeseentseeeeseeseseentaaees 202 Determining the Software Load Number 203 Downloading Softwar
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