BDL On-line Ordering System User Guide
Contents
1. AMOUNT TO FUND ACCOUNT E NOTE By using this service you agree to the terms and conditions outlined in your Versapay Cardholder Agreement Please note there is a fee for using this service Fund amp Pay IMPORTANT Please ido not refresh or close your web browser while payment is being processed Fund amp Pay Processing Please Wait Updated May 2010 19 BDL On line Ordering System User Guide Once funding and or payment have been processed the customer is returned to the top of the Submit Order screen and presented with the following information VersaCard Payment Verification Details on convenience fees VersaPay confirmation number s for payment and funding Current VersaCard Balance Customer License Number FEET Minimum Order Dozens Requirement 10 Hold Cocke VP VERSAPAY Payment Criteria VWersapay Actual Credit On Account 50 00 Scheduled Delivery Date FRI 2RD MAY 2008 Your credit card payment to VersaPay 866 999 8729 in the amount of 3570 00 was successful A 70 00 convenience fee is cluded in this payment service from VersaPay VersaPay Funding Confirmation Number 2500685 VersaPay Payment Completed Successfully VersaPay Payment Confirmation Number 2500687 e Current VersaPay Balance 657 88 IMPORTANT WRITE DOWN ALL VERSAPAY CONFIRMATION NUMBERS Updated May 2010 20 BDL On line Ordering System User Guide Save Order Functionality2. Deliver To HIDEAWAY PUB 995 LAKESHORE DR SW SALMON ARM BC V1E 1E4 VESA CAN Order Number 1789556 Order Type 2 Updated May 2010 12 BDL On line Ordering System User Guide Verify Order The Verify Order process takes the customer s Pending Order and verifies whether or not the product quantities added are available in inventory commits the matching available inventory to the order and reports any items that are either fully or partially out of stock Contact Us Logout BREWERS DISTRIBUTOR LTD 1359 BROADWAY AVE REGINA Sk PERSONAL QUICK VIEW PENDING VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS Verify Order Customer License 501 Minimum Order Dozens Requirement 60 Payment Criteria Wire Preliminary Delivery Date TUE 11th MAY 2010 Below are the delivery instructions we have on file for you Please adjust if special instructions are required for this order other than for date and time changes as these have already been determined Do NOT DOUBLE STACK PALLETS csPC prov Quantity Ordered QuantityReserved Extended Price 12 12 531392 330ML Heineken 12 Btl 681 210 96 341ML Bohemian 12 Btl 341ML Blue 24 Bt Bottle Pkgs Invoice Total Can Pkgs Deposit Keg Pkgs Other Total Pkgs Delete Order On the Verify Order page the customer may 1 Modify the Order returns the customer to the Personal Catalogue for further changes 2
3. Versapay Scheduled Delivery Date FRI 14th MAY 2010 e Your email confirmation has been sent e Thank you for your order e You may print a copy of this order by selecting the Print Order button Current VersaPay Balance 2333 92 SSS Deliver To BDL VERSA TEST ACCOUNT DO NOT SHIP si ta 109 BRAID ST VESA VANCOUVER BC V3L 5T3 a Order Number 1789549 Order Type S2 691097 341ML Kokanee Gold 12 Btl Bottle Pkgs Subtotal 423 00 Can Pkgs GST Amount 00 Keg Pkgs gt gt Total for Order 423 00 Other Discount 00 Total Pkgs Deposit The customer is prompted to enter their VersaCard PIN number and then click the Purchase button to complete payment of the order pi yE S A P A Y Please enter your PIN and click Purchase to complete your transaction Enter your VersaPay PIM Se Your Current VersaPay Balance is 2333 92 IMPORTANT To complete order payment you must click on the purchase button below Purchase C Updated May 2010 16 BDL On line Ordering System User Guide In this example the customer does not have sufficient funds on the VersaCard to pay for the order Submit Order Customer License Number 99999 Minimum Order Dozens Requirement 20 Hold Code VP Versapay Payment Criteria Versapay Scheduled Delivery Date FRI 07th MAY 2010 e Thank you for your order You may print a copy of this order by selecting the Print Order button Current VersaPay
4. Balance 2333 92 Your current VersaPay balance is unable to pay for this purchase E a Please fund your Versapay Account first to increase your balance Deliver To BDL VERSA TEST ACCOUNT DO NOT SHIP SV ii 109 BRAID ST VESA VANCOUVER BC V3L 5T3 CAN Pay Now Order Number 1789521 Order Type 2 900118 341ML Canadian 12 Btl 5 CSPC PROD Quantity Ordered Quantity Reserved Extended Price 100 100 2 115 00 906578 341ML Coors Light 12 Btl 2 115 00 900332 341ML Export Ale 12 Btl 2 115 00 Bottle Pkgs Subtotal Can Pkgs GST Amount Keg Pkgs Total for Order Other Discount Deposit Updated May 2010 17 BDL On line Ordering System User Guide The following information is required to be entered in the card funding area Cardholder name as it appears on the credit card being used Card Type Visa or MasterCard Card Number Card Expiration Date Card CVV VersaCard PIN Enter Credit Card Info Card Number Doo Expiration Date Mhh w Yy lf Card Cy _ what s this Enter your VersaPay PIN O AMOUNT TO FUND ACCOUNT NOTE By using this service you agree to the terms and conditions outlined in your Versapay Cardholder Agreement Please note there is afee for using this service Fund amp Pay The Credit Card CVV is a 3 digit card verification number that appears as follows on your credit card The CVV umber is a 3 digit number on the back of 4522 2576 356 4 your credit card Th
5. DISTRIBUTOR LTD PERSONAL QUICK VIEW PENDING VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS Add Saved Order Customer License 501 Minimum Order Dozens Requirement 60 Payment Criteria Preliminary Delivery Date TUE 11th MAY 2010 Description 4 You must enter a description of the order you are saving enter whatever you wish to call it e g regular weekly order etc then click the Continue button Updated May 2010 21 BDL On line Ordering System User Guide Note The user may save as many order templates as they wish The name description of the Saved Order does not have to be unique each instance is listed with the name and the date on which the Saved Order is created To View a Saved Order A listing of any saved orders you may have on file is available to the user by clicking on the View Saved Orders button The following screen appears Contact Us Logout BREWERS DISTRIBUTOR LID PERSONAL QUICK VIEW PENDING VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS View Saved Order Customer License 501 Minimum Order Dozens Requirement 60 Payment Criteria Preliminary Delivery Date TUE 11th MAY 2010 Add To Pending Sample Saved Order Remove Show Details Order Add To Pendin Test Order 5 06 10 Remove Show Details Order From the View Saved Order screen the user may 1 Add the Saved Order to a Pending Order 2 Remove the Order fr
6. Delete the Order cancels all work that has been done in creating the order Note that a message appears prompting the user to confirm that the delete action is intended 3 Submit the Order sends the finished order to BDL for processing Updated May 2010 13 BDL On line Ordering System User Guide Submit Order Click on the Submit Order button to send the finished order to BDL for processing Once this step is done the order is assigned an order number and cannot be altered through the On Line Ordering system The Submit Order page appears as follows THIS PAGE IS YOUR ON LINE ORDER CONFIRMATION a copy will automatically be E MAILED to the address specified on your on line ordering registration form The user may also choose to click the PRINT ORDER button at the bottom of the page allow you to produce a hard copy of the order confirmation on a local printer Contact Us Logout BREWERS DISTRIBUTOR LID PERSONAL QUICK VIEW PENDING VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS Submit Order Customer License Number 501 Minimum Order Dozens Requirement 60 Payment Criteria Wire Scheduled Delivery Date TUE 11th MAY 2010 Your email confirmation has been sent Thank you for your order You may print a copy of this order by selecting the Print Order button Deliver To BROADWAY LBS 501 1359 BROADWAY AVE REGINA SK S4P 1E5 VE SAPA CAN Order Number 1789574 Order Type S2 12
7. Search Filter 3 View product details 4 Add products to a pending order The catalogue is grouped by package type and size and within each group products are sorted alphabetically across and down two columns Updated May 2010 4 BDL On line Ordering System User Guide Using the Search Filter The Search Filter offers three drop down fields Brewer Package Type and Package Size from which the customer can select values for displaying a subset of the entire product catalogue For example to display any brewers 6 pack bottles on the product catalogue 1 Select Bottles from the Package Type drop down box 2 Select 6 Pack from the Package Size drop down box 3 Click on the Search button View Product Details Each item in the product catalogue shows a product number BDL number which appear bolded and underlined To view product details click on a product number The details appear as follows Bottles 6 Pack PERSONAL PENDING QUICK VIEW VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS Product Details For SN ML Canadian 6 Btl Product Number Qty Available Current Product 341ML Canadian 6 Bt 2432 Product Additional Information BDL Number 180 Pallet Equivalent 336 UPC Code 056327072534 Layer Equivalent 48 CSPC Code 900621 Order Multiplier 4 Unit Price 6 8900 Quantity 0 Add to Pending Order Some key information on the Product Details screen include a current inventory snap
8. m l PEEL i i M et si i i i re eea 4 ia P iii n eee ll P af seal a From The Full Catalogue page you can 1 Select Items to be included on your personal catalogue 2 Remove items from your personal catalogue 3 Update your personal catalogue with selected or removed products Updated May 2010 6 BDL On line Ordering System User Guide Add Products to a Pending Order The Personal Catalogue page is the key page for building your on line order The next section describes the Order Process in more detail Updated May 2010 7 BDL On line Ordering System User Guide The Order Process The Pending Order A Pending Order is an order that is being built by the customer and is classified as pending until the customer submits the order to BDL To build a pending order the customer places quantity values next to items in the Personal Catalogue and clicks on the Add to Pending Order button that appears in various locations on the screen The customer may add quantities to a pending order on the Personal Catalogue page or make changes to items added on the View Pending Order page ltems that have been added to the Pending Order appear in the Personal Catalogue highlighted in BLUE to assist the customer in quickly identifying what products have already been added to the order Contact Us Logout BREWERS DISTRIBUTOR LTD PERSONAL QUICK VIEW PENDING VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDE
9. will appear to confirm that this is the action that is intended Self Pickup Orders Customers may place Self Pick Up Orders via the web The Self Pick Up option appears on the View Pending Order Screen The customer is required to check the Self Pickup Order check box and then click on the Pickup Date button to select a date from the calendar Rules and restrictions for self pick up orders placed on the web follow the same rules outlined in the customer s provincial service standards manual Contact Us Logout BREWERS DISTRIBUTOR LTD 995 LAKESHORE DR SW SALMON ARM BC a May 2010 PERSONAL pel Today gt gt VIEW CATALOGUE MLELA oun Mon Tue Wed Thu Fri Sat SAVED ORDERS View Pending Ord 7 6 7 w 3 M2 WS M Customer License 41500 47 t 19 Minimum Order Dozens Requirement 20 Payment Criteria Nightly EFT Versa Pay Preliminary Credit On Account 0 00 Select date Self Pickup Order Pickup Date Self Pick up Date TUE 11th MAY 2010 523720 5L Heineken Single Can 1257 725 52 Remove Total Order Value 725 52 Delete Current Order Save Order Verify Order Submit Order Customer License Number 41500 Minimum Order Dozens Requirement 20 Payment Criteria Nightly EFT Versa Pay Actual Credit On Account 0 00 Scheduled Delivery Date THU 06th MAY 2010 A e Your email confirmation has been sent Thank you for your order You may print a copy of this order by selecting the Print Order button
10. 12 531392 330ML Heineken 12 Bt 681 210 96 903062 341ML Bohemian 12 Btl 900480 341ML Blue 24 Btl Bottle Pkgs Subtotal Can Pkgs GST Amount Keg Pkgs Total for Order Other Depost Total Pkgs Print Order Your order is now complete To end your session click on the LOGOUT button at the top of the Submit Order Page and close the browser window Updated May 2010 14 BDL On line Ordering System User Guide On Line Payment If you are a BDL VersaCard customer once you have verified and submitted your Pending Order a Pay Now button appears on the Submit Order screen The Submit Order screen also shows you your current VersaCard balance BREWERS ae Al R ete Wy t DISTRIBUTOR LTD PERSONAL QUICK VIEW PENDING VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS Submit Order Customer License Number 99999 Minimum Order Dozens Requirement 20 Hold Code VP Versapay Payment Criteria Versapay Scheduled Delivery Date FRI 07th MAY 2010 Thank you for your order You may print a copy of this order by selecting the Print Order butto Current VersaPay Balance 2333 92 a Your current VersaPay balance is unable to pay for this purchase Please fund your Versapay Account first to increase your balance Deliver To BDL VERSA TEST ACCOUNT DO NOT SHIP a ara 109 BRAID ST VESA VANCOUVER BC V3L 5T3 Order Number 1789521 Order Type 2 CSPC PROD Quantity Ordered Quantity Res
11. BDL On line Ordering System User Guide Registration Customers must register with BDL to obtain a username and password required to use the Internet ordering facility If you are a customer with multiple licenses locations you must obtain a username and password for each license To register customers may either call customer service at 1 800 661 2337 or go to BDL s web site at www bdl ca There is a Register button on the main page and an option under the On line Ordering tab that takes the customer to the On line Ordering Registration Form Please complete the form and submit as requested Accessing the Site 1 Goto the BDL web site www bdl ca 2 There is an Order Beer Online button on the main page that when clicked on opens a window to the online ordering application There is also an option to access the application under the Online Ordering tab on the main menu from the bdl ca home page Brewers Distributors Windows Internet Explorer x sngt x v wa Favorites w d Gniv Suggested Sitesgoogle Free Hotmail 3 Web Slice Gallery Brewers Distributors Ce EX 1 wm Pager Safetye Toos BOL is a private joi venture company owned by Labatt Breweries of Canada and Molson Brewenes for the wholesale destribution of beer and the collection of returnable ref able and recyclable beer containers within the four Western Canadian Provinces as well as Northwest Territories and the ween the sharehokier compan
12. For your convenience you may click on the Save Order button after you have entered product quantities on the Personal Catalogue and clicked Add to Pending Order The Save Order button appears on both the View Pending Order screen and on the Verify Order screen By saving amp naming your order you have the ability to easily recall this order the next time you log on to place a beer order This will save you time in that you do not have to re enter quantities for all products you can simply make modifications to the saved order and then verify and submit it To Save an Order 1 Select your products from your personal catalogue and click the add to pending order button 2 Click on the view pending order button to display details of your current order Contact Us Logout BREWERS DISTRIBUTOR LTD PERSONAL PENDING QUICK VIEW VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS View Pending Order Customer License 501 Minimum Order Dozens Requirement 60 Payment Criteria Wire Self Pickup Order L Preliminary Delivery Date TUE 11th MAY 2010 531392 330ML Heineken 12 Btl 681 12 210 96 Remove 900035 341ML Blue 12 Btl 12 146 04 Remove Total Order Value 357 00 Delete Current Order i i Save Order w Verify Order 3 On the bottom of the page you will see the Save Order button When you click on this button the following screen appears Contact Us Logout BREWERS
13. R LIST SAVED ORDERS Personal Catalogue Customer License Minimum Order Dozens Requirement 60 Payment Criteria Wire Preliminary Delivery Date TUE 11th MAY 2010 ee N Click these buttons to add items to pending order items in your Pending Order are highlighted in blue Add New Items to Personal Catalogue Brewer v Package Size E Search Add to Pending Order View Pending Order Botties 12 Pach 681 531392 330ML Heineken 12 Bt 75 900035 341ML Blue 12 Bti a 274 903062 341ML Bohemian 12 Btl O 13 3 736632 341ML BIG ROCK LIME 12Bti Bottles 24 Pack 51 900480 341ML Blue 24 Bt i 54 902635 341ML Budweiser 24 Bt E 41 900779 341ML Canadian 24 Bti od 1385 p08891 341ML GREAT WEST PILSNER 24BTL Add to Pending Order View Pending Order NOTE You must click on the Add to Pending Order button to add product to your order If you leave the Personal Catalogue page after entering quantity values without first clicking this button the quantities you entered are lost In this event however a warning message is provided to the customer Updated May 2010 8 BDL On line Ordering System User Guide Quick Order Entry The quick order entry is an alternative way to enter products on your order if you are familiar with the BDL Item Numbers or CSPC numbers Clicking on the Quick Order Entry button displays the Quick order entry Screen The radio button at the top of the window is used to se
14. ct please try again or contact Customer Service the User Id and or password supplied are incorrect check your spelling and if the problem persists contact BDL Customer Service e Item XX product description not added must order in a multiple of N The quantity added for Item XX does not match the product s order multiple Change the quantity accordingly To view the product s order multiple you may view product details from the Personal Catalogue e Minimum Order Requirement Not Met If you confirm this order a delivery charge of NN will be added to your total invoice unless you increase the volume purchased On the Verify Order page the Minimum Order Dozens Requirement is displayed To avoid the service charge increase your volume to meet this requirement e You do not have any pending orders If you click on the Pending Orders List tab and you have no pending orders in the system this error message is displayed e You have not added any products to your order If you try to View a Pending Order when no quantities have been added to a pending order this message is displayed Go to the Personal Catalogue enter quantities next to items and click Add to Pending Order e NN of item XX item description is unavailable at this time and was NOT reserved There is a stock out on the item ordered Select a substitute from the Personal Catalogue e Please re verify your order for the allotted time to complete the order has been
15. erved Extended Price 900118 341ML Canadian 12 Btl 5 100 100 2 115 00 906578 341ML Coors Light 12 Btl 2 115 00 900332 341ML Export Ale 12 Btl 2 115 00 Bottle Pkgs Subtotal Can Pkgs GST Amount Keg Pkgs Total for Order Other Discount Total Pkgs Deposit Enter Credit Card Info Card Number Expiration Date MM Card CW __ what s this Enter your VersaPayPIN si AMOUNT TO FUND ACCOUNT NOTE By using this service you agree to the terms and conditions outlined in your Versapay Cardholder Agreement Please note there is a fee for using this service Fund amp Pay On this area of the screen the customer is presented with one of two options Updated May 2010 15 BDL On line Ordering System User Guide 1 Ifthe customer has sufficient balance funded on their VersaCard to cover the invoice total the system prompts the customer to pay for the order 2 Ifthe customer does not have sufficient balance funded on their VersaCard to cover the invoice total the system prompts the customer to fund the card using Visa or MasterCard before payment is processed Note additional funding mechanisms will be added as they become available The following screen shots illustrate these two options In this example the customer has sufficient funds on the VersaCard to pay for the order Submit Order Customer License Number 99999 Minimum Order Dozens Requirement 20 Hold Code VP Versapay Payment Criteria
16. ies in Western Canai within the two destinct bus BDL is proud to announce its partnership with Versapay to have the ability to pay for orders placed on line British Columbia and Saskatchewan only Bil VEFSAPAY Done Intemet Protected Mode Off t R125 AE Ao N om Updated May 2010 1 BDL On line Ordering System User Guide The following screen which is the on line ordering system sign on screen appears when you select the link to Order Beer Online BREWERS DISTRIBUTOR LTD Web User Name Password Ordered By First Name On occasion you may see messaging intended for you from your servicing warehouse or distribution center These messages are displayed on a screen just before the main ordering application loads Click the Proceed button once you have read the message If there is no message to display then the application directs you to the Personal Catalogue Screen Login D Cl r Page Safety Toos B R EW R S Contact Us Logout DISTRIBUTOR LTD Please note message below and click Proceed Regina is closed November 1st to 31st Updated May 2010 2 BDL On line Ordering System User Guide The Personal Catalogue Page Upon successful login the Personal Catalogue page as seen below appears The Personal Catalogue page shows the current product listings that you typically order This page is set up to allow you to select your usual products fro
17. is is not inchided on the magnetic noriauouness scl A strip and is used as an additional security feature against m wl fraud by validating the cardholder entering the credit cVyV2 card information is in the presence of the physical card 3 digit verification number Updated May 2010 18 BDL On line Ordering System User Guide Select an amount to fund the card by clicking on the drop down box as illustrated below Funding amounts are available in increments of 500 between 500 and 15 000 900332 341ML Export Ale 12 Btl a 2 115 00 Bottle Pkgs Subtotal 6 345 00 Can Pkgs GST Amount 00 Keg Pkgs Total for Order 6 345 00 Other Discount 00 Total Pkgs Deposit Enter Credit Card Info Card Holder Name IT GUY Card Number 4012888888881881 Card CVV h23 what s this ur VersaPay PIN eeee AMOUNT TO FUND ACCOUNT Select Amount V Ceme By using this service you agree to the terms and conditions outlined in your Versapay Cardholder Agreement Please note there is a fee for using this service Fund amp Pay Once the credit card information is entered and a funding amount is selected the customer must click the Fund amp Pay button to complete the transaction Enter Credit Card Info Card Holder Name IT GUY Card Type Mastercard vi Card Number 4012888888881881 Expiration Date MM YYY Card CW 123 what s this Enter your VersaPay PIN eeee
18. lect your preference to either order by BDL Short Item Number or to order by CSPC number Contact Us Logout BREWERS DISTRIBUTOR LTD reliminary Delivery Date TUE 11th MAY 2010 PERSONAL QUICK VIEW PENDING VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS Quick Order Entry Please indicate BDL or CSPC BoL Ocspc Add to Pending Order BDL or CSPC In the BDL or CSPC Box enter the appropriate item number based on your radio button selection Enter the order quantity in the Qty Box There are 20 entry lines available at one time once 20 lines are entered if more is required click on the Add to Pending Order button and the screen refreshes itself with another 20 entry lines Updated May 2010 9 BDL On line Ordering System User Guide BOL or CSPC When you have entered all your products click the Add to Pending Order to add the items to your order If you do not click the Add to Pending Order button the items and quantities will not be saved on your order Updated May 2010 10 BDL On line Ordering System User Guide View Pending Order At any time during the build of an order the customer may proceed to the View Pending Order page to get a quick summary of products added to the order as well as a running total of the dollar value of the order To access this page click on the View Pending Order button that a
19. m a sub set of all the products offered by BDL Your initial Personal Catalogue is set based on your past 3 months of order history The Personal Catalogue is fully maintainable the customer uses the Full Catalogue to maintain what items they wish to have appear in their Personal Catalogue Updated May 2010 3 BDL On line Ordering System User Guide Your Delivery Day Your Premise Information Product Catalogue Search Filter Contact Ws Logout BREWERS DISTRIBUTOR LID 1359 BROADWAY AVE REGINA SK PERSONAL QUICK VIEW PENDING VIEW CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS Personal Catalogue Customer License Minimum Order Dozens Requirement 60 Payment Criteria Wire Preliminary Delivery Date TUE 11th MAY 2010 Add New Items to Personal Catalogue Brewer v Package Type v Package Size Search Add to Pending Order View Pending Order Bottles 12 Pach 681 531392 330ML Heineken 12 Btl 775 900035 341ML Blue 12 Btl R eS _ we yy is 74 903062 341ML Bohemian 12 Btl 3 736632 341ML BIG ROCK LIME 12Bt Bottles 24 Pach 51 900480 341ML Blue 24 Btl 54 902635 341ML Budweiser 24 Bt 1385 008891 341ML GREAT WEST PILSNER 24BTL UL WU UU 41 900779 341ML Canadian 24 Bt Add to Pending Order View Pending Order On the Personal Catalogue page the customer can 1 View the selection of preferred products 2 View a subset of the product catalogue by using the
20. mation confidential If a customer suspects someone is abusing their account information contact BDL Customer Service immediately The customer may also change their password at any time by contacting BDL Customer Service The web site also uses SSL Secure Sockets Layer certificate technology to ensure that transmissions across the Internet are encrypted Updated May 2010 24
21. om the Saved Order list 3 Show the details of the saved order Important Notes 1 If you add a saved order to a pending order and there are duplicate items between the two the quantities are totaled the saved order does NOT replace the existing quantities entered on the pending order The same thing would apply if you added a saved order to your pending order twice it would DOUBLE the quantities 2 An instance of a Saved Order template cannot be modified to change a Saved Order a new Saved Order template must be created Updated May 2010 22 BDL On line Ordering System User Guide APPENDIX Appendix A Error messages and Troubleshooting Error messages will either appear in RED near the top of the current web page or if they require a user response they will appear as a pop up box in the middle of the screen Most error messages require some sort of action by the user to correct the issue Informational messages appear in red or black type and typically require no action they are there simply to provide the customer with extra information through the order process All messages are worded such that their meaning is clear A list of common error messages and the action required on those messages is listed below Message Action Required e Please enter your first name in the Ordered by field on the Login page you are required to enter your first name in the designated field e User Id and or Password incorre
22. passed Because verifying your order commits inventory the customer is given 20 minutes to complete the order before the committed inventory is released back to the available inventory pool Click on the Verify Order button to re verify the order Troubleshooting If your web session appears to freeze during the Submit order process please check your registered e mail address for an e mail order confirmation If the confirmation e mail is there you may end your browser session knowing that your order has been received otherwise you may have to log back in and recreate your order If you encounter any situations that you are unable to resolve please contact BDL Customer Service at 1 800 661 2337 or via e mail at bdilcc thebeerstore ca Updated May 2010 23 BDL On line Ordering System User Guide Appendix B Frequently Asked Questions FAQs Frequently asked questions will be updated as customers provide feedback on this new system Q Are there any situations that should not be using On Line Ordering A Do not place an order using the Internet for any of the 5 scenarios below Off Delivery day or Emergency Orders Late Orders Pre paid Orders BC Only Bottle Depot or Supply Only Orders Special Events Orders with high inventory requirements a All orders must be placed on the assigned order day by the designated cut off time in order to ensure regular scheduled delivery Q Is the system available 24 hours a day 7 da
23. ppears on the Personal Catalogue page Contact Us Logout BREWERS DISTRIBUTOR LTD PERSONAL QUICK VIEW PENDING CATALOGUE ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS View Pending Order Customer License 501 Minimum Order Dozens Requirement 60 Payment Criteria Wire Self Pickup Order L Preliminary Delivery Date TUE 11th MAY 2010 531392 330ML Heineken 12 Bt 681 210 96 Remove 903062 341ML Bohemian 12 Bt Remove 900480 341ML Blue 24 Btl Remove 902635 341ML Budweiser 24 Btl 5 12 Remove Total Order Value 1043 52 Delete Current Order Continue Shopping Save Order Verify Order On the View Pending Order page the customer may Update Quantities on items already added to the Pending Order Remove Individual Line Items from your Pending Order Return to the Personal Catalogue to Continue Shopping Delete the Pending Order Verify the Pending Order og Updated May 2010 11 BDL On line Ordering System User Guide To update the quantity on a Pending Order change the quantity value in the Qty Ordered box and click on the Verify Order button The screen is refreshed and running order value is updated accordingly To remove line items click on the Remove link on that line item Click on the Continue Shopping button to return to the Personal Catalogue and add more items to the Pending Order Click on the Delete Order button to delete the current Pending Order A warning message
24. shot the product price the pallet and layer equivalents and the order multiple Updated May 2010 5 BDL On line Ordering System User Guide Maintain Products on your Personal Catalogue The Personal Catalogue is a subset of the items in the Full Catalogue The initial build of this catalogue is based on the customer s last 3 months of order history To add or remove items from your Personal Catalogue click the Add New Items to Personal Catalogue button Add New Items to Personal Catalogue The Full Catalogue page shows all the items available to you from BDL Items in the Full Catalogue selected for inclusion on the Personal Catalogue page display with check marks next to the item To add an item to your Personal Catalogue click the empty check box next to that item To remove an item click the checked check box next to the item Once your selections are complete click on the Update Personal Catalogue button to have your changes appear in your Personal Catalogue NOTE Entering initial Order Quantities may only be done via the Personal Catalogue The Product Catalogue Search Filters on the Full Catalogue page work the same as on the Personal Catalogue BREWERS DISTRIBUTOR LTD QUICK VIEW PENDING VIEW ORDER ENTRY PENDING ORDER ORDER LIST SAVED ORDERS Brewer I v Package Type v J Package Size Search Update Personal Catalogue Bottles 4 Pack Bottles 6 Pack 1281 x Ae 4 2 E O
25. ys a week A The BDL website is available to customer s 24 hours a day 7 days a week however there are times that the On Line Ordering Application is not available System maintenance and update routines that require customers be locked out occur at the following intervals Saturday Sunday Sat 6 00 pm Noon Sun Mountain Time Q What if my computer crashes in the middle of placing an order A If you have added items to a Pending Order and your system crashes the Pending Order is saved and may be retrieved by clicking on the Pending Order List tab on the Personal Catalogue page If you have added quantities to Personal Catalogue items but have not added them to a Pending Order and your system crashes then the work you have done is lost Q do ordering for multiple premises Can place orders for all of them under a single user account A If you are a customer with multiple locations or licenses within the establishment you must register each license separately and log in to the system to place individual orders for each individual license accounts If you are not sure if this scenario applies to you please contact BDL Customer Service Q What security measures have been built into the system A Only customers with a valid liquor license are allowed to register and use the system All registered users receive a user id and a password to access the system Users are responsible for keeping their system access account infor
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