MERLIN® Messaging System User's Guide
Contents
1. Enter the greeting number 1 6 Choose an option e If the system is set for Bilingual mode press to record your greeting in the Primary Language or press to record your greeting in the Secondary Language Then go to Step 6 e If the system is set for Monolingual mode go to Step 6 Choose an option e Press to listen to your greeting e Press to record your greeting e Press E3 to delete your greeting continued Record your greeting then press Choose an option e Press 3 3 to approve your greeting For Release 2 or later go to Step 6 of Activating a Personal Greeting e Press B to play back your greeting e Press A to re record your greeting e Press EJB to delete the greeting just recorded For Release 2 or later do one of the following e If greeting is not already active go to Step 6 of Activating a Personal Greeting e If greeting is currently active choose one of the following Press E363 to keep current activation setting Press amp to change then go to Step 6 of Activating a Personal Greeting Activate the personal greeting you want a caller to hear For Release 2 or later you can activate up to 2 personal greetings For example you can have 1 greeting for internal calls and 1 greeting for external calls Log in to Voice Mail 2 Press to change your name or greeting Press to change your greeting Press to act2. Choose an option e Press K to change starting time and or ending time e Press to keep the current schedule and return to the Outcalling menu Enter the starting time in the form hhmm hh hour mm minute or to keep the current time press Repeat this Step to set the ending time Choose an option e Press to approve your new schedule and return to the Outcalling menu e Press to re enter Return to Step 5
3. to forward the recorded message e Press amp to return the call to an internal sender Release 2 or later continued Your Messages BEG 3 Record your message then press again LOE MUEEEETe 4 Choose an option continued e Press to approve e Press B to play back your comments e Press A to re record your comments e Press E amp E to cancel replying or forwarding 5 Do one of the following For Release 2 or later if replying go to Step 6 For Release 1 or 1 1 return to Step 4 of Listening to Messages e f forwarding do one of the following Enter the extension of an individual then press E Press A and a Group List number then Use Personal Group Lists 1 10 for all releases For Release 2 or later you can also use System Group Lists 50 59 Press to use the directory See Using the Directory Press E3 to delete the last entry Repeat Step 5 to address the message to others 6 Press when finished addressing 7 For Release 2 or later choose an option e Press to make this a private message e Press to make this a priority message e Press to request a return receipt e Press to cancel the category e Press E to send the recorded message After you assign a category to a message the system gives you the options to assign the other two categories 8 Return to Step 4 of Listening to Messages 1 Log in to Voice Mail 2 Press to recor
4. using the directory press BA then press OW m To replay a Voice Mail menu press BO m To go back to the previous Voice Mail menu and prompts press QB m To return to the Voice Mail activity menu press BO m To adjust the volume while a message plays press to raise or to lower m While a message is playing press amp to rewind four seconds and play or to skip forward four seconds and play Release 1 1 or later m While a message is playing press to pause the message and again to resume Release 2 or later Log in to Voice Mail Press to change your name recording or greeting 3 Press to change your name recording Choose an option Press to listen to the current name e Press to record your name Record your name then press Choose an option e Press 3 3 to approve your name e Press B to play back your name e Press to re record your name You can have up to 6 different personal greetings for Release 1 or 1 1 you can have up to 3 different personal greetings HINT m f the system is set for Bilingual Mode you can record your personal greeting s in both languages Your greeting s should tell the callers they can press BO to hear the personal greeting in an alternate language Log in to Voice Mail Press to change your name recording or greeting Press to change your greeting The system announces the current setting s
5. Lucent Technologies Bell Labs Innovations MERLIN Messaging System User s Guide Back Panels Front Panels Using Outcalling 585 323 203 COMCODE 108679655 Issue 3 June 2000 Getting Started Celi 1 Choose an option In e If you are at an internal extension go to Step 2 e If you are at an external telephone call in on an Automated Attendant Service line then press E3 See your System Manager for further details 2 Dial the MERLIN Messaging extension access the Voice Mail system 3 Choose an option e If you are at your own extension press elf you are at another telephone enter your extension number then press E 4 Enter your password then press to The first time you log in your password is not set Press for Step 4 then follow the system prompts to enter your new password and record your name The system announces the number of new and old messages in your mailbox Once you have logged in you can choose any of the following options Change your name or personal greeting Change your Personal Operator Change your password Change Call Answer mode Listen to messages Record aig send SESE een MTR if Outcalling permission is activated Details for the options listed above are located in this User s Guide HINTS m To transfer to another extension at any time press 8B then the extension number m To transfer to another extension
6. allback number Reviewing Your Outcalling Numbers 1 Log in to Voice Mail 2 Press to select Outcalling 3 Press to review your Outcalling Numbers The system announces your list of Outcalling Numbers Your Outcalling Cycles setting determines the number of times the system will call your list of Outcalling Numbers The default setting is 3 times It is suggested that you use at least 2 cycles Log in to Voice Mail Press O to select Outcalling Press to change your Outcalling Cycles Choose an option e Enter the number of times 1 9 your Outcalling List should be called then press e Press to keep the current setting and return to the Outcalling Menu Using Outcalling Setting Your Outcalling Interval is the amount of time in minutes Your between each Outcalling Cycle The system default is 15 minutes OLEA 1 Log in to Voice Mail Interval 2 Press B to select Outcalling 3 Press to change your Outcalling interval 4 Choose an option e Enter the number of minutes 5 99 for the Outcalling interval then press e Press to keep the current setting and return to the Outcalling menu You can set the time period during which the system will perform Outcalling for your mailbox The default schedule is set to perform Outcalling around the clock Log in to Voice Mail Press to select Outcalling Press B to change your Outcalling Schedule
7. d a message 3 Press when finished recording continued Your Messages Using the Directory Choose an option e Press to approve the recorded message Go to Step 5 e Press to play back the recorded message e Press BG to re record the recorded message e Press E amp A to delete the recorded message and return to the Voice Mail activity menu Choose an option e Enter the extension of an individual then press e Press E3 and a Group List number then Use Personal Group Lists 1 10 for all releases For Release 2 or later you can also use System Group Lists 50 59 e Press to use the directory See Using the Directory e Press E38 to delete the last entry Repeat Step 5 to address the recorded message to others Press when finished addressing For Release 2 or later choose an option e Press to make this a private message e Press to make this a priority message e Press to request a return receipt e Press to cancel the category e Press amp to send the recorded message After you assign a category to a message the system gives you the options to assign the other two categories You can use the Directory instead of entering an extension while sending or forwarding a message or transferring to a user s extension Ask your System Manager if users are listed by first or last name 1 Press to access the directory 2 For Release 2 or
8. ilbox then press Press to use the directory see Using the Directory Press when finished Using Personal Group Lists Use this page to keep track of your Personal Group Lists and their members Group List Number Members Name andlor Extension You can put up to 50 extensions in each Personal Group List Using Personal Group Lists Use this page to keep track of your Personal Group Lists and their members Group List Number Members Name andlor Extension You can put up to 50 extensions in each Personal Group List Using Outcalling About Outcalling If you turn on Outcalling MERLIN Messaging calls the numbers which you have programmed to signal that a new message has arrived in your mailbox In Release 2 or later you can have Outcalling for all calls or just priority calls HINT m f you choose Outcalling for priority calls only give your callers instructions on how to leave a priority message Check with your System Manager to see if you have Outcalling privileges Outcalling continues until one of the following happens During the Outcalling message call you press to cancel Outcalling until a new message arrives for you m You log in to your mailbox and listen to the message m The interval specified in your Outcalling schedule expires m MERLIN Messaging has called all numbers in your Outcalling list the number of times specified b
9. ivate a greeting If a personal greeting is not active the system greeting is used Choose an option e Enter the number of the greeting you want to activate e Press to activate the system default greeting Choose an option Release 2 or later e Press to use this greeting for all calls e Press amp to use this greeting for internal calls only e Press to use this greeting for external calls only e Press if finished Personalizing Your Mailbox Changing Your Personal Operator Changing Your Password Choosing Call Answer Mode Your Personal Operator is the person whom you want to handle your calls when the caller needs immediate assistance and you are not available In your greeting be sure to mention that callers can press to reach your Personal Operator or the System Operator 1 Log in to Voice Mail 2 Press to change your Personal Operator 3 Choose an option e Enter your Personal Operator s extension then press 3 e Press to delete your Personal Operator Log in to Voice Mail Press to change your password Enter the new password then press Re enter the new password then press EOD Call Answer mode determines whether or not the system allows callers to leave a message after listening to your personal greeting 1 Log in to Voice Mail 2 Press to change Call Answer mode 3 Choose an option e Press amp for Record mode e Press A f
10. later enter up to the first ten letters of the name For Release 1 or 1 1 enter up to the first four letters of the name Use for the letter Q Use for the letter Z Lucent Technologies Bell Labs Innovations To order additional MERLIN Messaging User s Guides please call 800 457 1235 Copyright 1999 and reference document Lucent Technologies number 585 323 203 All Rights Reserved NOTES Your Personal Group Lists are sets of up to 50 mailboxes within the system that allow you to address a message to a group of mailboxes You can have up to 10 Group Lists Log in to Voice Mail Press to select Group Lists Press to create a list Enter the Group List number 1 10 then press Choose an option e Enter extension of mailbox then press e Press to use the directory See Using the Directory e Press to delete the last entry Repeat Step 5 for each mailbox that you want to add Press when finished Log in to Voice Mail Press to select Group Lists Press B to review or modify Group Lists The system announces the number of entries in the first Group List Choose an option e Press to review or modify the list Go to Step 5 e Press to delete the list e Press E to skip to the next list Choose an option e Press E to skip the extension e Press to delete the extension e Press to add an extension then choose an option Enter the extension of the ma
11. or Answer Only mode Your Messages About In Release 2 or later you can assign Priority Private and or Return Message Receipt categories to your messages New Priority messages are Categories heard first when listening to new messages Private messages can g not be forwarded Return Receipt messages notify you when the message is listened to by the recipient You can assign one two or all three categories to a message Log in to Voice Mail Press to get messages The system plays the message header Choose an option e Press to listen to the message body e Press to skip the message The message will remain as new until you listen to the body HINTS While the message plays you can choose additional options a Press to pause and again to resume Release 2 or later Press to rewind four seconds and play Release 1 1 or later m Press to skip forward four seconds and play Release 1 1 or later After the message plays choose an option e Press E38 to delete the message e Press E to save skip the message e Press to replay the message e Press A to replay the header only e Press amp to respond to the message see next section RETI 1 After the recorded message plays press to to a Message respond to the recorded message 2 Choose an option e Press to reply to the sender In order to reply the sender must have a mailbox in the system e Press
12. pted press BE Listen to the Outcalling entry information and go to Step 9 e Press amp to enter more digits then repeat Step 7 9 Choose an option e Press to confirm your entry Then press if finished e Press to cancel your entry Return to Step 4 to program more Outcalling Numbers You may enter any combination of up to 60 digits including Q 3 for a 1 5 second pause and EJ in an Outcalling Number The Outcalling Number can consist of a E to access an outside line this is required to reach an external number m The telephone number and or paging system numbers including area codes if necessary m Your paging system personal identification number PIN if any m Your paging system callback number continued Using Outcalling EXAMPLE Your Outcalling Number is a paging system 555 1234 To place the call the Voice Mail system must access an outside line dial the number wait several seconds for the paging system to answer enter your PIN followed by J and a Callback number followed by 6 The Outcalling Number you would enter is OGG8B0000000 0000000000008 To enter this Outcalling Number you must dial QA where J represents a pause to allow the voice mail system time to access an outside line BBBHHUH0BD to reach your paging system m to allow several seconds for the paging system to answer EMA followed by as your PIN B8BOO followed by as your c
13. y the Cycles option Log in to Voice Mail Press to select Outcalling For Release 2 or later press then choose an option e Press to turn Outcalling On for all messages e Press to turn Outcalling On for priority messages only e Press to turn Outcalling Off e Press to return to the Outcalling menu For Release 1 or 1 1 press to toggle Outcalling on and off Setting Your Outcalling Numbers 1 Log in to Voice Mail 2 Press to select Outcalling 3 Press O to change your list of Outcalling Numbers 4 Choose the entry number 1 5 lf an Outcalling Number is programmed you hear the Outcalling entry information If an Outcalling Number is not programmed you hear Entry number x is not used continued Using Outcalling Setting 5 Choose an option Your e Press to change or add an Outcalling Number eM erie C to Step 6 Numbers e Press E363 to delete the Outcalling Number e Press to keep the Outcalling Number and return to continued the Outcalling menu 6 Choose an option e Press to enter a telephone Outcalling Number e Press to enter a pager Outcalling Number e Press to return to the Outcalling menu without making a change 7 Enter the Outcalling Number and wait 5 seconds for the system confirmation See Guidelines for further details and examples of how to set your Outcalling Numbers 8 Choose an option e When prom
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