Unit - User Guide For West Campus FURNISHED
Contents
1. Furnished Unit User Guide Community Housing Welcome to Queen s Community Housing This package is full of important information to ensure your time living in a Community Housing unit is enjoyable There is information about cleaning and maintenance issues you may have encountered This may also answer questions you have wanted to ask This is intended to supplement the Tenant Handbook which details the obligations of the lease and policies of Community Housing Please read this package carefully An online version of this booklet can be found at http community housing queensu ca INSIDE THIS ISSUE Living In a Rental Unit Keeping your Unit Clean How to Care for the Stove Oven How to Care for the Refrigerator In the Bathroom Keeping the Floors Clean Caring for University Furnishings Water Damage Inspections Maintenance Community Relations Energy Conservation Security Supplies il A Pa Student Rentals 10 11 12 13 Living in a Rental Unit How to care for the stove oven Part of the joy of living in a rental unit is not having the responsibility for structural repairs or exterior maintenance such as painting plumbing or yard maintenance However being a tenant does not remove all responsibility for maintenance One of the most important ways for a tenant to contribute to the maintenance of the rental unit is to clean2. aner such as Easy Off Follow the directions on the package Fora chemical free cleaning method generously sprinkle some bak ing soda on the soiled areas Moisten with water to make a paste Let this set on the area over night or all day Wipe the areas clean with a damp sponge or cloth Use a clean cloth moistened with white vinegar to remove any residue For stub born areas a no scratch scouring pad will help remove the buildup It is suggested you unplug the stove or switch off the breaker before starting Inside Oven This You Tube video should help http www vyoutube com watch v BT 6vx0E7XsO Oven Racks The surface and sides of the stove should be cleaned as the spills happen This will help reduce fire hazard and a food source for bugs Using a grease cutting cleanser or dish soap hot water and a no scratch scouring pad should clean most build up For really tough areas sprinkle a little baking soda on your scouring pad first Remember to pull the stove out from the walls to clean the floor underneath Sometimes you need to lift up the stove slightly before pulling it out from the wall as the feet of the stove become stuck to the floor The walls around the stove can be cleaned in the same manner as the surface and sides J How to care for the refrigerator or freezer The inside of the refrigerator and freezer should be cleaned with a non toxic cleaning agent so you do not contaminate your food with che
3. ble for the costs of cleaning all or part of a unit to eliminate odours T acks from smoking cooking pets but not limited to such including the cost of replacing carpets where there is a persistent and objectionable odour in the landlords sole opinion Keeping your unit clean Responsibility of cleaning may be new to some tenants The appliances finishes and fixtures within the rental unit may not be familiar to some tenants The following sections will provide how to information on cleaning and the expectations of Community Housing Drawer Page 1 Page 2 Burner Bowls Pots E Cleaning the burners and burner bowls is best done with the burner coil removed from the stove Make sure you unplug the stove or switch off the breaker before starting Gently pull the ay burner coil straight out from the connection Once it is removed from the stove top the burner coil can be cleaned using warm soapy water While the burner coil is removed from the stove top the burner bowl and ring can be removed These can be cleaned by soaking in warm soapy water and then scrubbing with a no scratch scouring pad For stubborn cooked on stains you can sprinkle baking soda on Burner Rings the area then rub with the no scratch scouring pad Rinse the baking soda residue away with warm water This You Tube video should help http Wwww voutube com watch v ke2 1qauN4M Inside the oven can be cleaned using a fume free oven cle
4. eted floors require regular vacuuming to pick up dust and dirt Vinyl ceramic hardwood and laminate flooring require both regular sweeping vacuuming and damp mopping After sweeping up the grit use a mild cleaner like dish soap and warm water to mop the area Add some vinegar to the water This will help to disinfect the area and dry more quickly Do not soak the floor with water rather use adamp mop to clean the floor Wiping up spills as they happen keeps your floor looking good all the time Page 5 Caring for University Furnishings Your unit has been stocked with furnishings and small kitchen appliances The surfaces of the furniture can be wiped clean using a mild all purpose cleaner on a damp cloth The interior of the microwave should be cleaned regularly For stubborn food particles place a microwave safe bowl with some water and dish soap in the microwave and heat on high for 90 seconds The food particles should wipe off The toaster should be emptied of crumbs on a regular basis by unplugging and turning upside down over the garbage The crumbs should fall out easily Any dishes cutlery cookware or utensils provided by the University should be used for their intended purpose and maintained in a clean manner All appliances should be operated in accordance with the manufacturers specifications Page 6 Water Damage Water can travel through walls and ceilings and can cause damage tha
5. glect These standards are also assessed any time a staff member is in the unit Page 8 Maintenance You can assist us in the regular maintenance requirements in your rental unit Please communicate any problems you experience in the unit as soon as possible This can be a problem with the heating dripping taps running toilet door locks not working fridge not working etc You will not be blamed or held responsible for things that have broken due to normal use Please do not put up with something that is not working properly Submit a maintenance request using the on line maintenance request form found on the Community Housing website Page 9 Community Relations Respecting the building fellow tenants and the property The shared areas of a building eg hallways building entrances laundry rooms lawns playgrounds must be used with respect and with consideration for neighbours Make sure you do not leave trash behind in shared areas this includes cleaning up after pets and disposing of cigarette butts appropriately Never leave children unattended Monitor noise levels you never know who is studying for an exam or preparing to defend a thesis It is illegal to consume alcoholic beverages outside of your residence Page 10 Energy Conservation Taking steps to conserve heat electricity and water is not only cost savings but good for the environment Report leaking taps and running toilets us
6. ing the online Maintenance Request form found on the Community Housing website The noise from these items can be very annoying and a dripping tap can waste more than 2 000 litres of water a month That s 24 000 litres a year When it is cold outside make sure your windows and doors are closed tightly In some of the older buildings it is difficult to keep window can keep the drafts out of the a room Keep furniture away from The easiest way to keep comfortable before you turn up the thermostat If you are using an approved This will help keep the hot air out Also keeping your curtains out all the drafts from around the heating vents and radiators Thiswill 2 IN the winter months is to dress air conditioner in the hot summer months you need to keep the closed will stop the sun from heating up the inside windows Using curtains on the allow the warm air to circulate easier appropriately indoors as well as outdoors Put on a sweater windows and doors closed tightly as you would in the winter Page 11 Security Student housing is targeted by thieves You play an important role in the security of your unit building Practicing a locked door policy will make sure that doors are not left open or unlocked accidentally You are advised to keep your keys with you at all times Do not let anyone into the building that you do not know If you live in a ground floor unit please make sure your windows a
7. it regularly As stated in your Tenant Handbook which is part of your lease Tenants are responsible for ensuring the stove oven is cleaned regularly Using proper cookware for both the stove and in the oven is recommended in all cooking Tenants are reminded that leaving a stove unattended while in use is a fire hazard The use of newspaper paper towel aluminum foil waxed paper or any other product to cover the surface of the stove or the areas around the stove is a fire hazard Cleaning minor spills and splatters as they happen help eliminate the need for NANT COVENANTS a major clean later 7 The tenant s covenant with the landlord Parts of a stove Cleanliness see also Appendix B Move Out Procedures u to keep clean floors fixtures appliances carpeting etc to prevent Burner abnormal wear or deterioration during the tenancy and to return the Here premises at the end of occupancy in a condition of cleanliness professional fumigation shampooing of carpeting sanitize to prevent an allergic reaction Burner Pon R from future tenants or their guests and repair suitable for immediate re Rings rental with all furniture and refuse removed If upon the termination of this lease the Rental Unit is not left in a clean and tidy condition the tenant s shall indemnify the landlord for the landlord s cleaning costs in putting the Rental Unit in a state of ordinary cleanliness The tenant s shall be Oven amp Oven responsi
8. micals Turn the temperature control setting of the appliance toits lowest setting Remove all the items Remove the crisper drawers from the refrigerator too As a suggestion warm water and dish soap will clean most spills in the fridge and freezer For tougher areas make a paste with some water and baking soda apply the paste to the area and let set for 10 to 15 minutes Then rub with a clean cloth or no scratch scouring pad After cleaning wipe all the inside with a clean cloth moistened with white vinegar to remove any residue Don t forget to adjust the temperature control back to the proper setting before putting your food back into the fridge and freezer Remember to pull the appliance out from the walls to clean the floor underneath Page 4 In the Bathroom The sink tub and shower walls need to be cleaned regularly to avoid soap scum build up You can tell it is soap scum if you can Scratch it off with your 9 finger nail Using an non A abrasive bathroom cleanser regularly will work well to clean the sink tub and shower walls Alternatively for a non toxic cleaning solution you can use a mild antibacterial soap and baking soda to scrub your sink tub and shower walls clean The toilet needs to be cleaned both inside and out An all purpose spray cleaner will work well for this Plunger This You Tube video should help http www youtube com watch v 06G8pEBI73U Keeping the floors clean Carp
9. re closed and locked when you leave your apartment Make sure valuables are not visable through the windows When you are going to be away for an extended period of time it is recommended that you cancel your mail or have a friend pick it up so that a full mailbox does not advertise you are not home Page 12 Supplies you may need Bucket Mop Broom amp Dustpan Vacuum Lint free cleaning cloths Toilet brush Plunger Non abrasive scrubbing sponge Sponge cleaning cloth All purpose cleaner Page 13 Thank you Very much for reading your Welcome Package from beginning to end Hopefully this will serve as a tool to keep everyone working towards the same goals Communication is important We are here for you to answer your questions and to address your concerns We hope you have a wonderful experience while you are living in a Community Housing unit
10. t is expensive to repair Please make sure you are following these simple tips to avoid creating water damage Every shower must have a shower curtain hanging on a shower curtain rod that extends the entire length of the tub Be sure to close the shower curtain completely while the shower is running The bottom of the shower curtain must be inside the bottom of the tub or shower stall to stop water from going on the floor If water does collect on any floor in your unit whether it is in the bathroom kitchen or under your winter boots make sure you mop it up immediately to avoid damage to the flooring Make sure your approved air conditioner unit is installed properly and is draining properly Water can drip down between the wall and cause damage Page 7 Inspections Some purposes for inspections of rental units are Request to sublet assign Pre move out Assess for regular maintenance When a member of the Community Housing staff is in a unit for maintenance or an inspection they look for certain things They will assess the unit for any maintenance requirements such as dripping taps running toilets damaged screens etc It is expected that tenants will demonstrate care and respect for the rental unit throughout the entire term of the tenancy This is accomplished by maintaining ordinary cleanliness standards complying with the terms of the lease and tenant handbook and not causing willful damage or ne
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