Tandberg 1700 MXP User Guide
Contents
1. ViBTelehealth Tandberg 1700 MXP User Guide Jason Macdonald February 2009 MBTelehealth Tandberg 1700 MXP User Guide TABLE OF CONTENTS 1 0 OBJE TS aries cents et cosine washer pe ee 2 0 THE TANBERG 1700 MXP ssscctisiiececescotesi ses ciat tes atecncsnwoteea se sued erseattein seater ecteetebacseveibor EENS 3 0 GENERAL SET UP AND USE sesencssdocces egegeesgee eegeggegeete seier eege 3 1 TAS SS EE 3 2 VEH FOO Go cceuizas2acccaceeesasess escatn secssnactrccaiess onaqesavecccesaccuaceceeeanatesenecnua seesarert eosunsan 3 3 Placing and Receiving a Video call 3 4 PROVES UC oe Ee WR le 3 5 FA neben ite 3 6 Layout Picture in PICUUIG viccidvvurecvennieessuvanrevensendmeiiveuncuwaniwwrlsinencasuedduvaverteurtinedsvvunetennanieees of SEENEN Eege 3 8 DISCONNECTING from a Call 4 0 CONNECTING A EAP T OP PG eene ee 5 0 IEG SSA TOF TER EE 6 0 Se Re leet CL EE 6 1 Audio EE 6 2 Vido g KE 7 0 AKNOWMEDGEMENT KE APPENDIX A 1700 MXP CHEAT E nl EE Page 2 of 14 MBTelehealth Tandberg 1700 MXP User Guide 1 0 OBJECTIVES This user guide will provide you with an overview of the Tandberg 1700 MXP and the knowledge to setup and use the videoconferencing equipment Learning Outcomes After reviewing this guide you should be able to 1 Identify and explain the main parts of the Tandberg 1700 MXP Video Conference System 2 Setup and use the equipment to place video conference calls 32. 4 Troubleshoot common Audio and Video issues Connect and use a laptop pc to share images and presentations 2 0 THE TANBERG 1700 MXP The Tandberg 1700 MXP is a fully integrated system that operates both as a Video Conference Unit and a PC display The main components of the Tandberg 1700 MXP videoconferencing system are the Camera Codec Microphone Screen Monitor Inputs Headset Connectors and the Remote Control Screen Monitor Headset and Headset amp Microphone Inputs Tandberg 1700 MXP Camera ch Codec located in back i Inputs located in back Page 3 of 14 MBTelehealth Tandberg 1700 MXP User Guide 1 Camera The built in camera is a high quality imaging device which transmits images to the screen monitor The camera movements are controlled by a wireless infra red IR remote that controls a variety of functions both on the near and far end 2 Codec The codec is the central part of the videoconferencing equipment The main task of the codec is the compression of outgoing video audio and data the decompression of the incoming information and the transmission of this information between endpoints The name codec comes from a combination of the two words compression and decompression 3 Microphone The microphone is built into the Tandberg 1700 and the system will automatically equalize sound levels so that loud and soft voices are picked up and transmitted to the far end at approximately
3. To use far end camera control during a point to point call 1 Press the Far End button on the remote control 2 Move the camera to the desired position using the directional arrows on the remote control Zoom in and out on the person or item you want to see 3 Press the Far End button again to turn far end control off Page 8 of 14 MBTelehealth Tandberg 1700 MXP User Guide are connecting to a videoconferencing system that is a different brand from the videoconferencing system you are using as they use different protocols If having far end camera control is important during the session disconnect from the call re establish the connection and try to take far end camera control again Note Taking far end control of the camera may not always work especially if you To split the screen in a Multi Point session 1 Press the Far End button layout options using the up arrow on the remote control then toggle through the 2 Press the Far End button again to turn far end control off 3 6 Layout Picture in Picture The layout button on the remote control makes it possible to see an image of what you are sending to the far end site in a small window in the corners of the screen Picture in Picture PIP The user can decide in which corner the second image is to be displayed Example of PIP Remote view o mmm d d J Presentation RAL W RL e Let Op 2ndQt Ad Op 4thow 0 To us
4. Is to be displayed PIP will always appear on the main monitor Camera Presets Predefined camera positions and video sources Selfview The outgoing video from the main camera which shows the user of the system S Video Cable Super Video cable The video signals are transmitted through a cable which is divided into two separate signals one for color chrominance and the other for brightness luminance Table Microphone A high quality microphone that is designed to be used on a table top during a videoconferencing session Page 12 of 14 MBTelehealth Tandberg 1700 MXP User Guide 6 0 TROUBLESHOOTING 6 1 Audio Issues Possible Cause s Far end site unable to Your microphone is muted Un mute your microphone hear you check for icon in top right Your microphone is obstructed or corner too far from the person speaking Check microphone and ensure it points towards the person speaking Unable to hear far end Microphone is muted at far end site Try to instruct far site to un mute site their microphone Near end monitor and or codec Increase the volume on the Volume is too low monitor and or the codec Audio distortion from Far site monitor volume is too high Turn down the volume on the far far end site end monitor Echo or distortion at Far end microphone is situated too Ask to move microphone further near end when people close to the monitor away from monitor speaking Speaker volume is t
5. the same level 4 Screen Monitor The screen monitor displays the far end or the near end image 5 Inputs The video conference system can be used for video conferences only or it can be used as both a video conference unit and a monitor for a pc or laptop depending on user preference The inputs at the back of the unit allow you to choose your preferred set up Tandberg 1700 MXP Inputs Connect cables ez shown Oo Connect the DVI I for PC video system To et the PC and Power presentations to your LAN the video system RS 232 ahare a single LAN Audio Line lin for admineirator uss connection connect for PO sound your PC to the LAN through the video CAUTION Do not rest the system on the camera or on the screen Use the mirror to locate the connectors The mirror to help you locate the connectors ia hare 6 Remote Control The remote control is used to place calls adjust the volume navigate screens and select options It controls all functions of the videoconferencing equipment When the remote control is not in use it should be secured in a safe place so it does not get misplaced the equipment will not function without it Page 4 of 14 Mic Off turns your microphone on and off Arrow Keys are used for navigation in the menu and for moving the camera Volume and adjusts the system volume The Layout key between full screen different display layouts
6. toggles and Press the Call key to place a call Camera Presets define specific camera positions Press and hold a number key for 1 second to save the current camera position to that number key To activate a preset press the Preset button then the corresponding number key 3 0 GENERAL MBTelehealth Tandberg 1700 MXP User Guide The Tandberg MXP Remote Control 3 x Layout Cancel Selfview 4 ghi 5 jki 6 mno SET UP AND USE Video Sources switch between Main Camera Laptop Document Camera DVD VCR and Aux The Presentation key toggles between the laptop pc and the main cam video sources Press Ok Menu to show the menu and to select menu items Use Zoom and to zoom the camera in and out Selfview displays your video outgoing Use the red End Call key to end the current call If you press this key and you are not in a call the system will go into Standby mode Store and recall your video contacts via the system Phone Book for easy placement of calls Number Letter keys function in the same manner as with a mobile phone Far End allows user to easily take far end control during a site to site event or change layouts in a multi site The following sections will provide instructions for setting up and using your Tandberg 1700 MXP to place and receive video conference calls A Cheat Sheet is available in Appendix A for a quick reference on how to set up and use of your
7. ake the video conference equipment with the remote conirol then press the Cancel button to remove the on screen menu Remove then lens cover from the camera then adjust the focus using the focusing dial fe Sege For site to site conmectons press the Phone Book button tte da ence the directory is loaded scroll to the desired destination using the arrow keys or number pad then press the green call key Note Mult site MCU sessions will be automatically connected 15 minutes before the scheduled start time Press the layout button to view yourselves and the far end V KR site then ensure they can see and hear you Ea amp Fr Eng Press the red End Call key when the session is complete l Phone Book isplay your PC Image 1 Connect your Laptopi PC using the attached D Vi VGA cable 2 Press the Presentation buton c on the remote control 3 Press the Presentation buton again to return to the main camera image To change your layout in a multi site event 1 Press the Far End button ee on the remote conirol then toggle through the layout optons using the Up arrow 2 Press the Far End button again to turn far end control off Page 14 of 14
8. e Picture in Picture PIP 1 Press the Layout button once on the remote control to bring up a PIP 2 Press the Layout button again to move the PIP around in four corners of the screen and to finally hide it 3 Press and hold the Layout button for 1 second to hide the small picture directly from any position Note It is recommended for all users to use the layout button after connecting to display an image of what they are sending to the far end site The PIP acts as a constant reminder that the user is on camera and helps to ensure the far end sees the appropriate video source and camera view 3 7 Selfview When the layout PIP is displayed on the video conference screen the Selfview button can be used to swap images between the large and small windows This is useful when Page 9 of 14 MBTelehealth Tandberg 1700 MXP User Guide you want to share presentation or other video source to participants in the room and at the far end site To swap images between the large and small screens 1 Press the Selfview button once on the remote control move the near end to the large window 2 Press the Selfview button again to swap the images back 3 8 Disconnecting from a Call To disconnect from a call 1 Mute the microphone by pressing Mic Off 2 Press the red End Call Key two times on the remote control to disconnect a call Another method to disconnect a call is to press the Menu key on the remote control When t
9. he End Call Dialogue box is displayed select the red End Call icon by pressing the OK button on the remote control End Call Dialogue Box End Call 10 47 75 2268 end i 3 Push the on off switch located at the back of the codec if applicable 4 Place the remote control in a safe area It takes a few moments for the audio to turn off when disconnecting from a call Therefore it is important to mute the microphone when the session is over 4 0 CONNECTING A LAPTOP PC To connect a laptop or PC to the Tandberg 1700 Page 10 of 14 MBTelehealth Tandberg 1700 MXP User Guide 1 Connect the DVI end of the cable provided to the PC in DVI input on the back on the Tandberg 1700 2 Connect the other end of the cable to the VGA output on the laptop or PC DVI Connector VGA Connector 3 Plug in and turn on the laptop or PC 4 Press the Presentation button on the remote control to access the PC Video Source 5 You should now see your PC image displayed on the video conference monitor 6 If you see a message that says PC Not Connected do the following on the laptop keyboard press the Function key Fn and the appropriate F key often F5 F8 or F10 simultaneously A display options menu should appear select the option to display on both as shown below Display options 7 Press the Presentation button again to return to the Main Camera view 8 To disconnect remove the VGA cable fr
10. om the laptop Note If you are experiencing any problems with the videoconferencing equipment or connecting the laptop to the equipment please contact the MBT Service Desk for assistance Page 11 of 14 MBTelehealth Tandberg 1700 MXP User Guide 5 0 GLOSSARY OF TERMS Bandwidth The amount of data that can be transmitted in a fixed amount of time For example the higher the amount of data transmitted will result in a higher quality video call Bandwidth is usually expressed in bits per second bps or bytes per second Codec The word codec comes from a combination of the two words compression and decompression The main task of the codec is the compression of outgoing video audio and data the transmission of this information to the far end and the decompression of the incoming information Ethernet Cable Type of cable that connects to the Local Area Network LAN Far End Site In a videoconferencing session far end site refers to the remote conference site Far End Camera Control Taking control of the camera at the far end site Near End In a videoconferencing session near end refers to the site making the videoconference call Picture in Picture PIP This feature makes it possible to see a Second image in a smaller view in one of the corners of the screen this is known as Picture in Picture PIP The second image will be placed on top of the main image The user can decide in which corner the second image
11. oo high on far Ask far end site to turn volume end monitor down on their monitor 6 2 Video Issues Possible Cause s Picture is blank on the System has gone into sleep Pick up the remote system will monitor mode reactivate in normal mode Monitor has been powered off Turn the monitor on Monitor input has changed Check to see if the monitor input has been changed using the select or input button on the TV Monitor Near end site unable to Proper input has not been Check for correct input hear or see the picture selected selection on remote control from far end peripheral Cables are not properly Check that output from laptop connected patient camera VCR or document camera are connected properly If you are experiencing any problems with the videoconferencing equipment or have any questions please contact the service desk for assistance Winnipeg or outside of Manitoba Phone 204 975 7714 Outside of Winnipeg within Manitoba only Phone 1 866 667 9891 toll free Page 13 of 14 MBTelehealth Tandberg 1700 MXP User Guide 7 0 AKNOWLEDGEMENTS Tandberg www tandberg net MBTelehealth www mbtelehealth ca APPENDIX A 1700 MXP CHEAT SHEET Double Click Word Icon to Open Printable Version 1700 Cheat Sheet lt MBTelehealth Tandberg 1 00 Cheat Sheet Video Sourceaa Arrow Kays To plece and receive a call Ensure power and ethernet cables are connected Volume and W
12. r location Page 7 of 14 MBTelehealth Tandberg 1700 MXP User Guide 3 4 Adjusting the Volume To adjust the volume 1 Press the Volume or key on the remote control to adjust the volume The volume indicator appears on the top left corner of the screen Remote Control Volume Indicator Volume II 2 When the volume is turned off the volume indicator will appear onscreen Press the Volume key to turn on the sound and remove this indicator Note During a conference all sites should be muted except the presenter site If the participants at the far end are having trouble hearing they may need to adjust their volume on their monitor in addition to the volume on the remote It should be adjusted to at least the halfway point as shown below Screen Monitor Volume Indicator If you continue to have audio concerns contact the MBTelehealth Service Desk at 1 866 667 9891 3 5 Far End Control Taking Far End Camera Control allows you to move the camera at the far end site as well as control their video sources and presets during Point to Point calls only You cannot save far end camera presets Before taking far end camera control always request permission first and explain why you are taking control You may need to take far end camera control if There is an unskilled user at the far end The user requests that you take control Ifthe user isn t able to facilitate the event at their end
13. video conference system 3 1 General Set Up To setup and use the Tandberg 1700 MXP videoconferencing equipment 1 Position the equipment in the desired location 2 Connect the power cord to the unit see inputs diagram on page 4 for location information and the wall outlet Page 5 of 14 MBTelehealth Tandberg 1700 MXP User Guide 3 Connect one end of an Ethernet cable to the unit See inputs diagram on page 4 for location information and the other end to the Cisco 871 router Connect a second Ethernet cable to the router and the MBTelehealth drop labeled MBTelehealth or MBT C Note When the cable is connected the VPN light on the front of the Cisco 871 router will flash Green 4 When the system boots up press cancel once to remove the Main Menu from the startup screen The Startup Screen Main menu CGIE E e e e Dorii 5 Remove the lens cover from the camera and then adjust the focus using the dial on the front of the camera to ensure the participants are viewed clearly 3 2 Mute Microphone To mute the microphone 1 Press the Mic Off button on the remote control P 2 An onscreen indicator KES will appear when the microphone is off 3 Press the Mic Off button on the remote control again to unmute The onscreen indicator will disappear from the screen Make sure your site is on mute before making a call to the far end Unmute when you are ready to begin the session 3 3 Placing and Recei
14. ving a Video call To place a video call 1 Press the Phone Book button Lit on the remote control to open the site directory Page 6 of 14 MBTelehealth Tandberg 1700 MXP User Guide 2 Scroll down the list of contacts until you find the site you want to connect to then press the Green Call Key on the remote control Note You can quickly skip to the site you are looking for using the corresponding number key on the remote control For example if you are looking for Pine Falls press 7 on the remote to skip to the P section of the phone book To accept an incoming video call 1 MBTelehealth videoconferencing systems are set to Autoanswer On Mic Off which means that the calls will be automatically answered with the microphone turned off 2 If the call status menu shown below appears while you are already connected this means that there is an incoming call Toggle to the red Reject icon in the Call Status Menu and press the OK button on the remote control to reject the call Call Status Rungeng Mie a ime e Do Not a Reject ae sa Multi site Sessions For sessions with 3 or more participating sites you will be automatically dialed in by the MBTelehealth Service Desk If you are participating in a multi site session have your equipment set up and turned on at least 15 minutes prior to the scheduled start time with the microphone on mute Do not attempt to connect to anothe
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