ImageManager User Guide
Contents
1. Page 6 StorageCraft ImageManager User Guide To Add an Account To add an account 1 In the Licensing Console select Key Management 2 In the Accounts Sites Product Keys pane click New Account 3 In the New Account Detail pane provide the account information then click Save Account The name of the client account as you want it to appear in the Licensing Console Name Address Optional The client address Notes Optional Any descriptive information that you want to associate with this client account For example primary contact information account number Page 7 StorageCraft ImageManager User Guide To Add a Site To add a site 1 In the Licensing Console select Key Management 2 In the Accounts Sites Product Keys pane select the Account where you want to add a new Site 3 In the New Account Detail pane click Add Site Site Name Account Address Notes le The name of the client site as you want it to appear in the Licensing Console The Account container associated with this Site By default the Licensing Console populates this field with the name of the Account selected in Step 2 Optional The site address Optional Any descriptive information that you want to associate with this client site For example contact information groups located at this site Note Once created you can select an existing Site to modify its current values Change the Account value to move the Sit2. Page 17
3. Reactivate on a previously deactivated SP MSP product key to bring it back on line StorageCraft resumes billing for the product key once reactivated Page 12 StorageCraft ImageManager User Guide MSP Reports The Licensing Console provides the following reports to help you monitor license usage Billing Detail Report Displays information about all product keys assigned to an MSP It provides a separate table for product keys of each type recognized by the Licensing Console SP MSP keys both ShadowProtect and ImageManager and Legacy keys both ShadowProtect and ImageManager Most importantly the Billing Detail report displays a count of billable licenses for the specified month EX TEET Sii Dai Esper Erre Bt Activation Report Displays information about product key activation activities during the specified time period It provides a separate table for product keys of each type recognized by the Licensing Console SP MSP keys both ShadowProtect and ImageManager and Legacy keys both ShadowProtect and ImageManager The Activation report lets you view a history of product key usage activations and deactivations across your organization SPC TERT Amaer EA Page 13 StorageCraft ImageManager User Guide Generating a Billing Detail Report To generate a billing detail report 1 In the Licensing Console select Reports 2 In the Reports pane select Billing Detail Report 3 In the Billing Detail Report p
4. ShadowProtect for Managed Service Providers SP MSP It does not provide a complete description of ShadowProtect For detailed information about using ShadowProtect see the ShadowProtect User Guide This Guide includes the following major sections e Introduction e The MSP Licensing Console e Installing ShadowProtect MSP Additional Information For emerging issues and other resources see the following e The readme txt file included with the ShadowProtect product files The StorageCraft technical support Web site at http www storagecraft com support html Documentation Conventions AB Note or Warning text provides important information about the configuration and or use of ShadowProtect MSP Page 3 StorageCraft ImageManager User Guide Introduction Welcome to the ShadowProtect for Managed Service Providers Licensing Guide This Guide introduces StorageCraft ShadowProtect for Managed Service Providers SP MSP It does not provide a complete description of ShadowProtect For detailed information about using ShadowProtect see the ShadowProtect User Guide SP MSP is intended for the Managed Service Provider MSP that wants to provide disaster recovery services to their clients It provides a unique licensing and installation model designed specifically to address the needs of MSPs MSPs should be aware of the following features related to ShadowProtect for Managed Service Providers SP MSP provides a subscription bas
5. STORAGECRAFT HADOWPROTE ImageManager User Guide 1 ShadowProtect MSP Licensing Guide kk kns 3 la OU CHON SEERE ES RO 4 V2 The MSP Licensing COnsole 2 3 le re a NEED ER ia RRS BONE SER ER NNE aoe NERE TE REN 5 12 1 Organizing Product Keys 5 5 RO ERE A A as 6 LA TOAG AM ACCOUNT siise dou o REE dd hos cir nutes den ara de ia dea RARE iraa hows BA aaa oe ak RE 7 6d A e no o O eee ae Pay a ee ea ye 8 122 Generating Product KEYS cesar a se ned e644 dae a os 9 1 2 2 1 To Generale a Product Key sins a dae eon td bande eals bs cnd deed eee a aca dae d oad wea de eared 10 aa Managmng POQUELIKSYS serada E dea IAEA al es A ent iach fe R A WOW aa Ww pica Re ya Ae ha ee ed aS a hele A hg ae ah a he 11 1231 To Man ade a Product Key ers 64s eke sed ga wed wot Ka Cada ee de Reese a Reena ess Bee 12 Maer o A ne a cea ec EE ieee me see eee ous e eeeunesee eee ee eelaneteeeee ahewa ee eau e 13 1 2 4 1 Generating a Billing Detail Report 0 0 eee eee eee teen e nee ERR RTR Rn 14 1 2 4 2 Generating an Activation Report 0 ee ERR eee nenes 15 1 3 Installing ShadowProtect for Managed Services eee eee eee 16 1 3 1 Activating ShadowProtect for Managed Service Providers 0 0 0 ccc ee eee eee eens 17 Page 2 StorageCraft ImageManager User Guide ShadowProtect MSP Licensing Guide Welcome to the StorageCraft amp ShadowProtect for Managed Service Providers Licensing Guide This Guide introduces
6. ane select the month that you want to view in the report then click View Report De Note To view the report in your browser you must enable pop ups for the Licensing Console URL msp storagecraft com Page 14 StorageCraft ImageManager User Guide Generating an Activation Report To generate an activation report 1 In the Licensing Console select Reports 2 In the Reports pane select Activation Report 3 In the Activation Report pane configure the report as needed then click View Report Start Date The start date of the date range to include in the report End Date The end date of the date range to include in the report Products Select the types of product keys to include in the report to include Sort Specify how you want to sort the report output The Licensing Console sorts the report data in three ways By default it sorts first by Product Type then by Activation Date then by Serial Number Bs Note To view the report in your browser you must enable pop ups for the Licensing Console URL msp storagecraft com Page 15 StorageCraft ImageManager User Guide Installing ShadowProtect for Managed Services To install ShadowProtect for Managed Service Providers NO oO oO BR W Download the ShadowProtect for Managed Service Providers SP MSP installer For example MSP_Setup_4 1 5 exe Deactivate any existing ShadowProtect licenses that you want to upgrade to SP MSP Doing this prevents dou
7. ble billing of both the old and new licenses Launch MSP Setup 4 1 5 exe On the Choose Setup Language page select the language for the installation then click Next On the Welcome page click Next On the License Agreement page select accept the terms of the license agreement then click Next You must accept the license agreement to install ShadowProtect Click Print to print out the License Agreement On the Setup Type page select the type of installation you want to perform then click Next Complete Installs all ShadowProtect components at the default installation path C Program Files StorageCraft ShadowProtect The installation path varies slightly depending on the Windows version where you are installing ShadowProtect Custom Displays two other Wizard pages that let you select the installation path and the specific ShadowProtect components to install Management Installs the ShadowProtect Management View which lets you manage ShadowProtect operations for the system and Console remote systems if desired Backup Installs the ShadowProtect Backup agent which lets you remotely manage ShadowProtect operations on this system Agent Mount Tools Installs the ShadowProtect mount driver and VirtualBoot Inthe Ready to Install the Program page click Install Inthe Complete page select Yes want to restart my computer now then click Finish If you cannot restart the computer immediately select No will
8. e object into a different Account Page 8 StorageCraft ImageManager User Guide Generating Product Keys Before installing ShadowProtect for Managed Service Providers SP MSP generate the appropriate product key to activate the installation ER i s 93 35 4734 Page 9 StorageCraft ImageManager User Guide To Generate a Product Key To generate a new product key PS NS In the Licensing Console select Key Management In the Accounts Sites Product Keys pane select the Account or Site where you want to add a product key In the Detail pane click the link to add a product key to this site In the Assign New Serial Numbers pane provide the requested information then click Assign Serials Product The type of product key to generate Options include the following Type ShadowProtect for Managed Service Providers Generate a ShadowProtect product key This product key can activate any ShadowProtect edition Server SBS or Desktop StorageCraft determines billing fees based on the installed version of Windows where the product key is used ShadowControl ImageManager Generate a product key that contains ImageManager job licenses Each product key contains 50 licenses for each type of ImageManager job intelligentFTP ShadowStream HeadStart Restore Quantity The number of product keys up to 10 to generate Account Site The Account or Site container associated with these product keys By default the Licensi
9. ed From the Licensing Console MSPs can do the following Manage legacy ShadowProtect licenses new SP MSP licenses and ShadowControl ImageManager jobs in the same place View 12 month trends for ShadowProtect and IME licensing Generate new serial numbers for activating SP MSP installations Organize licenses into Accounts and geographical Sites to easily keep track of how and where each MSP client uses ShadowProtect and ImageManager job licenses View the status of any license activated vs deactivated and if an SP MSP license is in danger of deactivating because it has not called home recently Generate Activation and Billing Detail reports that contain detailed license activity for a specified time period New SP MSP licenses only Deactivate licenses with a single click Page 5 StorageCraft ImageManager User Guide Organizing Product Keys From the Key Management tab in the Licensing Console you can create containers to group SP MSP product keys Doing this makes it easier to identify keys assigned to a particular client s organization The Licensing Console lets you create the following types of product key containers Account Identifies a specific client By default the Licensing Console includes one Account container Default Account but you can create others as needed Site Identifies a specific geographic location in a client organization You can create Site containers only in Account containers cena
10. ed licensing model appropriate for MSPs Integrates with the StorageCraft MSP Licensing Console http msp storagecraft com where MSPs can purchase and manage SP MSP licenses online including the ability to remotely deactivate SP MSP licenses as needed SP MSP provides a unique installer that lets an MSP install any ShadowProtect edition ShadowProtect Desktop ShadowProtect Server and ShadowProtect SBS for its clients SP MSP supports push install see Installing the Backup Agent Remotely in the ShadowProtect User Guide but license activation must be handled separately e Once installed SP MSP licenses make a daily call home to StorageCraft servers to confirm that they are still active Because of this SP MSP requires Internet connectivity SP MSP license activation is valid for 30 days SP MSP licenses automatically renew every 30 days unless one of the following occurs SP MSP does not support a free software trial period An MSP must activate the ShadowProtect installation before it will function The MSP or StorageCraft explicitly deactivates the license e The license stops calling home in which case it automatically deactivates Page 4 StorageCraft ImageManager User Guide The MSP Licensing Console The StorageCraft MSP Licensing Console http msp storagecraft com lets MSP partners manage their SP MSP licenses MSP partners can access the Licensing Console using their standard StorageCraft partner credentials li
11. ent information and functionality Legacy Keys ShadowProtect or ImageManager Displays static information about the license including license status Active or Deactivated SP MSP Keys ShadowProtect or ImageManager Displays dynamically updated information based on the product key s call home status The left side icon indicates the status of the product key y License is active and has successfully called home in the last 7 days E License is active but has not successfully called home License will terminate on the specified date y License failed to call home for more than 14 days so product functionality has been disabled F License has been marked for deactivation pending the next call home uF License has been explicitly deactivated EN Note Roll over the left side icon to see detailed information about that license 3 Modify the product key status as needed The Licensing Console makes the changes instantly Depending on the product key type you can do the following e Change the Account Site association Available for any license type You can associate the product key with a different Account or Site by selecting it from the drop down list e Deactivate an SP MSP key Click Deactivate k to disable an SP MSP product key and remove it from SP MSP billing SP MSP finalizes the deactivation on the next call home Once deactivated StorageCraft no longer bills for the product key A o Reactivate a Deactivated SP MSP key Click
12. ng Console populates this field with the Account or site selected in Step 2 Page 10 StorageCraft ImageManager User Guide Managing Product Keys After activating SP MSP installations see Activating ShadowProtect for Managed Service Providers you can use the Licensing Console to manage those product keys over time Page 11 StorageCraft ImageManager User Guide To Manage a Product Key To Manage a Product Key 1 In the Licensing Console select Key Management 2 In the Accounts Sites Product Keys pane select a product key to manage The Product Key Detail pane displays the following information about the selected product key Product Key Product Type License Type Licenses Account Site Activation History The 16 digit product key The type of product key Possible values include ShadowProtect for Managed Service Providers IME Server SBS Desktop The type of product key Possible values include MSP Legacy and ImageManager Specifies the number of licenses associated with this product key For all licenses generated in the Licensing Console this value is 1 However under rare circumstances StorageCraft can create custom product keys that contain more than one license The Account and Site associated with this license Displays license information for the selected product key Depending on the product key type the Activation History provides differ
13. restart my computer later However you must restart the computer before attempting to use ShadowProtect Ab Note SP MSP does not provide a free trial period Before using an SP MSP installation you must activate it see Activating ShadowProtect for Managed Service Providers Page 16 StorageCraft ImageManager User Guide Activating ShadowProtect for Managed Service Providers Before using SP MSP you must first activate the installation with a valid product key To activate ShadowProtect for Managed Service Providers 1 Launch SP MSP 2 From the menu bar select Help gt Product Activation 3 In the MSP Activation dialog box provide the requested information then click Activate Serial The product key that you generated on the Licensing Console see Generating New Licenses Number MSP The name of the MSP installing the product key This value should be identical for every SP MSP product key that you Name install Customer The name of the client using this SP MSP product key This value should be identical for every SP MSP product key Name installed for a particular client Computer Optional A machine name or brief description that lets you easily identify the system associated with this SP MSP Role product key Although not specifically required StorageCraft highly recommends specifying a computer role Doing so makes it much easier to keep track of product key assignments and manage product key deactivation over time
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