USER GUIDE
Contents
1. MY INFORMATION My STL client no My automated Internet services access code My OPUS card number I will notify the STL s Paratransit Service of any new OPUS card numbers and register my OPUS card to protect myself against loss theft or breakage MY VIRTUAL PASS Last cheque sent to the STL on The latest update of the User Guide may be downloaded from the STL s website stl laval qc ca The User Guide is also available in alternate format an audio version on CD or the Internet To obtain the User Guide in an alternate format please send a request e by email transportadapte stl laval qc ca e by phone 450 662 8356 Table of contents i At yout BEAVIS iie tpipniaiseibnasiiistaitituba ia Ads 2 OUP serViCe ence 3 Territories served x cccccvccivovnnntentnnninntiintiinniiniinnnniiniiniinnniinnnnn Bob STE Certi tect ie ee m AMT Eee tenetis dus ated ee 4 General informatiOn e 4 1 Types of transportation ecreis 4 1 1 Regular transportation teeter tetramer 4 1 2 Occasional transpoFtdblOFixsseee tetto 4 1 3 Metropolitan transpOrtatiQIixexuseniei titre titt trai 2 1 4 Unauthorized transportation eee 4 2 Hours of operation Paratransit Service and Reservation Centre 6 2 3 Holidays deenen eson ea a 7 qu Service CST ELON Sees 8 Planning your transportation eee 9 Bd Delays and returned Cal Seca 9 5 2 How to make a reservation 10 5 3 Information to provide in order to reserve transp2. Please contact the STL at 450 662 8356 if you would like more information 10 6 Tips Paratransit is a public service tips are not required 10 7 Lost objects Contact the Reservation Centre 450 973 3111 who will try to help you recover any lost objects There may be costs involved USER GUIDE PARATRANSIT SERVICE Co 1 1 Comments and penalties 11 1 Comments Your comments are important to us They are the main source of information for improving our services Don t hesitate to give us your suggestions and inform us of your concerns by phone at 450 688 6520 or by email at transportadapte stl laval qc ca 11 2 Penalties Repetitive abuse of the regulations found in this guide may result in restrictive measures including revoking a transit user s transportation Because we understand that exceptional circumstances do occasionally occur we carefully analyse each situation before imposing any restrictions SOCIETE DE TRANSPORT DE LAVAL The regulations given in this User Guide may be modified without notice The STL wishes to thank ALTA for its collaboration in updating this guide Written and published by Soci t de transport de Laval STL December 2014 TO CONTACT US Reservation Centre 450 973 3111 Reservations cancellations or confirmation of transportation and to report a late vehicule Comments 450 688 6520 Monday Friday from 6 30 a m 8 p m Saturday Sunday and holidays 8 a m
3. ep uondurossy 1 sunojuies 74908 Aure euieAe1 A r zt x gt lt I Lu Q c e a Uu a lt n4 e Lu Q Lu kK Lu eS O e Uu General information 4 1 Types of transportation 4 1 1 Regular transportation This involves repetitive transportation at fixed times and locations You must reserve by phone at least three 3 days in advance However for reservations made for busy destinations such as a school day camp or structured activities reservations should be made at least two 2 weeks in advance to provide us with adequate planning 4 1 2 Occasional transportation This involves non regular transportation for a specific date Please reserve by phone or by Internet between three 3 days in advance and by 5 p m the day before your trip USER GUIDE PARATRANSIT SERVICE e 4 1 3 Metropolitan transportation Metropolitan paratransit is travel outside of Laval in the AMT s service area You must reserve by phone at least three 3 days in advance see section 5 10 4 1 4 Unauthorized transportation Travels such as groups schools and between establishments in the medical network to receive health care services are not authorized 4 2 Hours of operation Paratransit Service and Reservation Centre Your requests can be made seven days a week according to the following schedule boarding boarding Please note that the first boarding cannot be made before the time given
4. NDS UE 29 10 Your responsabilities HEIRAT EP 30 Bol MODI Sissi pEe UE ee os 30 9 2 Three and four wheeled scooters ss 31 Ho usb c cs UM MM eee 31 9 4 Safe transportation of Children seee 32 9 5 Cages eee ene eer eee EM I 32 9 5 1 Guide dog OF Service COG e 32 B 2 BEDS I c MM UU E 33 9 6 Luggage and shopping Dads cansi ccna 33 Additionnal information s 34 10 1 Behaviour onboard the vehicle 34 10 2 Transportation B DEG un Rud te ee EU MM E DUE 34 10 3 In case of accidente 35 TOA You Tile ante ebd metae aae Ur dar a ders terit dat den 35 10 4 1 Updating your filee 35 104 2 Movin e 36 10 5 ESTES oee ote ues tpn tee oranda 27 EA Ure ee spa 37 10 7 Lost Gy CES serene es teat ct cto te lius eta tu dd 37 11 Comments and penalties 38 11 1 CoD ill Seeders cx dudit incontinenti 38 ii 2 Sie essa ses 38 TO CONTAC US seis eee eret eet ttn Back cover The Soci t de transport de Laval s goal is simple and straightforward providing you with the best transportation experience possible We have produced this User Guide to help you travel with confidence and feel at ease It contains all the information you need to plan your trips and use paratransit This guide is designed for you Please read it attentively It is a practical travel companion USER GUIDE PARATRANSIT SERVICE The STL s paratransit service is a door to door type of public transit that works by reservation To provide you with the most efficient a
5. e 1 x STL fare ticket cash or Laval monthly pass the fare of the other transit authority when transferring to another network SOCIETE DE TRANSPORT DE LAVAL You must pay your fare each time you get onboard in the compliance with the effective regulations otherwise your transportation may be refused If you do not pay your fare you may be fined in accordance with the STL s CA 14 BYLAW to know more visit stl laval qc ca 7 1 Paper paratransit tickets Only valid on the paratransit network and available at all points of sale Tarif ordinaire 7 2 Cash fare You must pay the exact fare as the driver doesn t give change 7 3 Monthly pass on OPUS card You must load your monthly pass with fares before getting onboard for the first time in the current month We recommend loading your pass with fares at least 3 days before the end of the month to ensure the information is up to date on the various systems and with the driver USER GUIDE PARATRANSIT SERVICE 7 3 1 Protect your OPUS card To protect your OPUS card in the case of loss damage or theft ask for it to be REGISTERED Registration will allow you to recover the valid fares loaded on your OPUS card at the time of the incident It s FREE To obtain the form phone the Paratransit Service at 450 662 8356 or visit our website at stl laval qc ca click on Paratransit service and then Protect your OPUS card Send us the duly filled form by
6. planning your trips USER GUIDE PARATRANSIT SERVICE EA 6 1 Companions Companion on PARATRANSIT network You may travel with a companion if you have been pre authorized to do so by the STL s eligibility committee mtq gouv qc ca click Usagers and then Transport adapt in French only a The companion cannot travel without you b The companion must get on and off at the same location as you do c When making your reservation you must mention that you will be travelling with a companion for mobility assistance otherwise it could be refused d Aside from certain exceptions your companion must pay his own fare SOCI T DE TRANSPORT DE LAVAL 6 2 Companion on REGULAR public transit network Admission to the paratransit service automatically makes you eligible to use a travel companion for free on the regular service network You must present your paratransit eligibility card to the STL bus driver and pay your fare Your travel companion s fare will then be free USER GUIDE PARATRANSIT SERVICE e Fares can be paid according to the following Travel in Laval e 1 ticket paper paratransit ticket e 1 x cash payment e Laval monthly pass on OPUS card e Virtual pass Metropolitan travel e 2 tickets paper paratransit tickets e 2 x cash payment e Monthly Laval pass on OPUS card 1 ticket or 1 cash payment e Monthly regional pass on OPUS card depending on the area e Virtual pass
7. there is a disruption of service the Reservation Centre unfortunately can t personally communicate with each customer SOCIETE DE TRANSPORT DE LAVAL 5 1 Delays and returned calls AMT Territory Central All AMT except Montr al Central Montr al Regular reservation 3 days in advance 2 weeks in advance school day camp or structured activities Occasionnal reservations 3 days in advance and up until 5 p m the day before the trip 3 days in advance Time between outbound and return transportation 30 minutes 2 hours On call return Central Montreal Territory between Pie IX and Marcel Laurin D carie boulevards to the river Not respecting reservation delays may result in a refusal of your request USER GUIDE PARATRANSIT SERVICE 5 2 How to make a reservation Contact the Reservation Centre BY PHONE 450 973 3111 BY INTERNET stl laval qc ca ta Enter your Client Number and your access code in the appropriate boxes e Your client number can be found on your eligibility card e Your access code is made up of the month and year of your date of birth For example if you were born in February 1965 your access code would be 0265 You can customize your access code after you have logged in and opened your online file for the first time Our automated services on the Internet allow you to do the following 1 Reserve occasional non regular transpo
8. 12 a m amp 1 p m 5 p m Information eligibility and updating files 450 662 8356 You have information to give us and the phone isn t the most practical method for you You may do so By fax 450 662 8376 By mail Soci t de transport de Laval Service du transport adapt 2250 avenue Francis Hughes Laval Qu bec H7S 2C3 By email E LEPILO M EIE PE e omer
9. ccompany them 5 10 Metropolitan trips The metropolitan paratransit service can take you anywhere in the AMT service area amt qc ca The STL provides service using a fleet of taxis and minibuses A request for metropolitan paratransit may be refused due to a lack of resources USER GUIDE PARATRANSIT SERVICE e 5 10 1 How to register You will be automatically registered following your first request for a metropolitan trip In order to process your first request for a metropolitan trip we may require you to submit a duly completed Personal information consent form This will allow us to plan your transportation with the other transit authorities The form is available from Paratransit Service which can be reached at 450 662 8356 or visit our website at stl laval qc ca click Paratransit Service and then Territories served SOCIETE DE TRANSPORT DE LAVAL 5 10 2 With or without a transfer When you travel outside of Laval the STL may provide the transportation itself or it may call upon another transit authority to do part of the trip This may mean that your trip requires a transfer In this case the STL will transport you up to a transfer point that will be identified beforehand and from there a second transit authority the RTL or the STM for example will take you to your final destination Moreover since transportation on the regular network is more and more accessible this might be taken into consideration in
10. e and prioritize travel according to difficult road conditions snow freezing rain and whether certain trips may need to be cancelled USER GUIDE PARATRANSIT SERVICE e 5 4 On call return When making your reservation you must set your travel times in both directions When your return trip is unknown such as in the case of a medical appointment court appearance or for the repair of a wheelchair you may request an on call return trip In these instances please contact the Reservation Centre as soon as you are ready to return home The agent will create your return trip The agent may ask to call you back later to confirm the time that the vehicle will arrive to meet you Trips to the dentist or the optometrist however are not eligible for an on call return as the duration of the visit is predictable When making an on call return please expect a reasonable waiting period while a vehicle is made available to you The return trip will only be made to the same address as the one given for the departure unless there are special conditions SOCIETE DE TRANSPORT DE LAVAL 5 5 Same day reservation modifications A same day modification request may be considered if it is made at least 1 5 hours before the departure if the resources allow for it 5 6 Cancelling a reservation If you would like to cancel a trip please notify us at least 1 5 hours in advance so that the freed time slot may be attributed to another user Pl
11. ease remember to cancel both the departure AND return trips if the entire trip is cancelled USER GUIDE PARATRANSIT SERVICE G2 5 7 No show 5 8 If you are absent for your departure trip your return trip will be automatically cancelled 30 minutes after your absence has been recorded To keep your reservation for your return trip you MUST notify an agent at our Reservation Centre All requests to resend a vehicle following a no show at the door will be processed according to current availability and may be refused Customers who are declared a no show several times or who make frequent cancellations may be subject to restrictive measures regarding travel Same day reservations We will only accept last minute reservations in the case of transportation for urgent medical reasons and it will only be accepted if there is an empty seat in a vehicle SOCIETE DE TRANSPORT DE LAVAL 5 9 Transportation to repair another wheelchair If there is space available you will be able to bring an empty wheelchair to have it repaired but it must be mentioned when making the reservation In this case please make sure the second wheelchair is at the door as the driver may not enter your residence to collect it You must also take into account that the driver will leave the second wheelchair at the door of your destination We recommend having a travel companion in this instance Wheelchairs will not be transported without a client to a
12. ed by the Soci t de l assurance automobile du Qu bec will be allowed an exemption However they are required to send a copy of the certificate beforehand to the STL s Paratransit Service USER GUIDE PARATRANSIT SERVICE e 9 4 Safe transportation of children As stipulated in the Highway Safety Code all children under 63 cm tall when seated and travelling in a road vehicle other than a taxi must sit in a seat adapted to their height and weight Parents therefore can t travel with a child on their lap If you are travelling with your child it is your responsibility to provide the appropriate seat for that child This seat will be secured to the vehicle by the driver however you will have to place your child in that seat yourself If you can t do so you will have to count on someone else at your point of departure and destination When reserving it is important to mention that you will be travelling with a child of less than 63 cm in a seated position 9 5 Animals 9 5 1 Guide dog or service dog Please specify that you will be travelling with a guide dog or service dog when reserving In both minibuses and taxis your dog must always wear its harness SOCIETE DE TRANSPORT DE LAVAL 9 6 9 5 2 Pets Companion pets are REQUIRED to travel in a closed cage ora carrying bag on your knees and be in compliance with the same rules that apply to baggage Luggage and shopping bags Luggage and grocery and shop
13. fax to 450 662 8376 or by mail IMPORTANT SOCIETE DE TRANSPORT DE LAVAL 7 4 VIRTUAL monthly pass If you ONLY use the paratransit service and you travel regularly a monthly virtual pass is the most appropriate choice for you With a virtual pass you travel without ever showing proof of valid fare To pay for your for monthly pass send a cheque by mail to the STL When we receive your payment we will notify the drivers that you have paid your fares for the month in question 7 4 1 How to register for the monthly virtual pass Prepare a cheque for the current price of the pass and dated on the first day of the month for which you want a pass Make the cheque payable to the Soci t de transport de Laval Provide your name file number and full address on the front of the cheque Mail the cheque to the following address Soci t de transport de Laval Service du transport adapt 2250 avenue Francis Hughes Laval Qu bec H7S 2C3 USER GUIDE PARATRANSIT SERVICE ED Your cheque must have been received by the STL before the 1st of the month or you will be required to pay until we have received it To make it easier you may send us a series of cheques for several months of subscriptions In that case each cheque must be dated on the 1 day of each month for which you want a pass If you change your mind and cancel your subscription your cheque will be returned to you 7 5 Points of sale Tickets and
14. gard to your mobility aid e Make sure it is clean and in good working order e Check whether it has any anchor points so that it can be secured to the floor of the vehicle e Make sure its dimensions are not greater than those of the platform lift 1372 mm 54 inches long by 83 mm 33 inches wide e Make sure the weight of the mobility aid combined with your own weight isn t over 363 kg 800 Ibs Be careful Bags hanging from wheelchairs and three and four wheeled scooters require space and they may hinder movement on the platform lift Flags and other similar accessories are not allowed on mobility aids SOCIETE DE TRANSPORT DE LAVAL 9 2 Three and four wheeled scooters If you use a three or four wheeled scooter we recommend that you e travel outside of peak hours e plan for a set return time rather than on call in order to avoid too long a wait e Once you have boarded the vehicle you are REQUIRED to sit on the vehicle bench You must be able to move to the vehicle s seat with no assistance 9 3 Seatbelt Wearing a seatbelt is mandatory for all travel If you cannot fasten it yourself it is the driver s duty to do so for you Wearing a seatbelt at chest level also called a shoulder harness is REQUIRED when travelling with a wheelchair Refusal to wear a seatbelt will entail the immediate cancellation of your travel Only people with a certificate of exemption for wearing a seatbelt issu
15. monthly passes To find the point of sale closest to you you can e Check our website at stl laval qc ca click Tarification and then Points of sale e Phone the STL s Customer Contact Centre at 450 688 6520 e Phone the STL s Paratransit Service at 450 662 8356 SOCI T DE TRANSPORT DE LAVAL When you reserve transportation we confirm your pick up within a 30 minutes time frame IMPORTANT Take care to make a written note of the following information e The starting and ending dates for regular transportation e The time frames we have specified e The locations where you will be picked up and left off We agree to honour the time frame we have confirmed with you unless the unforeseen occurs 8 1 Automated call services Once registered you will be automatically subscribed to an automated calling service You may unsubscribe to one or both services simply by calling us USER GUIDE PARATRANSIT SERVICE 25 8 1 1 Automated calling reminder service the eve before your scheduled trips If you are subscribed to our service we will call your residence between 6 p m and 9 p m the evening to remind you of your travel reservation 8 1 2 Imminent arrival calling service If you are subscribed to our service we will call you within the 30 minutes time frame to notify you of the imminent arrival of the vehicle The purpose of this call is to reassure you that you have not been forgotten However it is p
16. nd effective service the STL requires your participation in travel and it counts on the punctuality of each of its users The STL works with taxis accessible taxis and minibuses to provide its clients with paratransit services The choice of transportation type is selected by the STL taking into account its clients limitations and the resources available SOCI T DE TRANSPORT DE LAVAL Territory served 3 1 STL territory The area served by the STL is the city of Laval 3 2 AMT territory Integrated paratransit service enables you to travel throughout the territory of the Agence m tropolitaine de transport AMT Trips within this territory excluding the STL s territory are called metropolitan trips USER GUIDE PARATRANSIT SERVICE aee n senboer sures 9e7 np neajo9 9Jopis sues AenBneoj3eu anloBeig uies naijeuor ins sepe se9 Meqip juow ueer4ures op Ke sep ejulogd Dug euies d AenBneayeys SILA ayemeuyey J in pn 9SSElJ3 eT EM IeA1oqr91171 xnaipeo 98 1 u j pew 5 oe inau aules 9Jpuv pei aules Sell onejueseld ejnt eJ naljeuonj ins uequiojop jures sluaq qules 105 SJIApneuog s ap uondwosSy S x Selsi elllA ace eiudos ejure ues Sains op cers sob7 sap urs ueBiyoy 3p yseno euuy yooy qules 4904 sepnuaine urt ues aules uies JSOABId eiueudid naljayory jueudida3 1 emer
17. on the schedule Please take this into account when making your reservation SOCI T DE TRANSPORT DE LAVAL 4 3 Holidays The following days are statutory holidays New Year s Day Canada Day Day after New Year Labour Day Good Friday Thanksgiving Day Easter Christmas Eve Easter Monday Christmas Day Patriots Day Boxing Day St Jean Baptiste New Year s Eve During statutory holidays and over the Holiday season December 27 30 regular transportation is automatically cancelled with the exception of travel for hemodialysis If you would like to travel over this period you must make a request Service hours for statutory holidays are the same as the Saturday schedule 8 a m to midnight Over the Holiday season December 27 30 the regular schedule is in effect USER GUIDE PARATRANSIT SERVICE amp 4 4 Service disruptions The paratransit service may be temporarily disrupted due to weather conditions or other phenomena that have compromised road safety If the disruption occurs after you have left your home we will do our best to ensure your safe return in as short a period as possible The STL will make an announcement to this effect on the Reservations Centre phone line 450 973 3111 You may also choose to have service disruption notices sent to you by email To sign up for our mailing list please send an email request to transportadapte stl laval qc ca Given the volume of calls to process when
18. ortation 11 54 Ot tall PeEED Ree ee ee ee ene lada 19 5 5 Same day reservation Modif Cations i 13 5 6 Cancelling a PeSer Vat tO 13 5 7 NO SHOW s 14 5 8 Same day reserwVadLblOD cete te tients testi tete tit redu hdi 14 5 9 Transportation to repair another wheelchair 15 5 10 Metropolitan trip Se 15 5 10 1 How to register cesoansatteniitnsnt nontitos tutte tesis 16 5 10 2 With or without a transfer 17 Copa lil Bl E iio ae 18 6 1 Companion on the PARATRANSIT network eeeeessssss 18 6 2 Companion on the REGULAR public transit network 19 Local and metropolitan fares 20 7 1 Paper paratransit tickets eiii 21 CREER 21 3 Monthly pass on OPUS CA com rtm situated bist 21 2 21 Protect your OPUS Cessation dum db mined 22 Zoe XIRTUAL monthly pASS eseese 23 7 4 1 How to register for the monthly virtual pass ee 23 7 5 Points of sale Tickets and monthly passes 24 On time performance and pick up eee 25 8 1 Automated call service 25 8 1 1 Automated calling reminder service the eve before your scheduled tFISosssice se iii eterne iactis 26 8 1 2 Imminent arrival calling SErViCe s 26 8 2 Late arrival of a vehicule ttn 26 8 3 BosdbHilitjsssdene E cues ed bip EM MES CMM 27 8 3 1 Prior to oY o gt gol 1s ORE eie UEM eee ee 27 8 3 2 The driver s arriyal eee 27 8 3 3 The driver s assistance 28 8 4 Locations dccessibiliby eee 29 8 5 Eligibility C frdesssrsseessereeniinsiains S US
19. ossible that you will not receive a call which is why it is important to be ready to board the vehicle at the beginning of your travel time slot Following your reminder call if an event beyond our control delays the vehicle no call will be made 8 2 Late arrival of a vehicule If the confirmed time frame has passed and no vehicule has come to pick you up contact the Reservations Centre to report the late arrival of a vehicule 26 SOCI T DE TRANSPORT DE LAVAL 8 3 Boarding 8 3 1 Prior to boarding Parents or helpers must ensure that the user is in a state where they can travel safely Passengers cannot be forced to board a vehicle if they refuse or if they are aggressive it puts the person travelling the driver and the other passengers at risk In 2 this instance if a helper still wants the person in question to travel they will be required to find another means to do so other than by paratransit 8 3 2 The driver s arrival The driver will notify you of their arrival by ringing the doorbell If you live in an apartment building please wait in the lobby If you are in a public place please wait at the boarding area given in your reservation USER GUIDE PARATRANSIT SERVICE Co 8 3 3 The driver s assistance The driver helps you as you board and get off his vehicule You can count on him to help you e Cover the distance between the vehicle and the door to the building e Get into and out of
20. ping bags are only allowed if they meet the following regulations e You can carry them yourself e They do not take any additional space in the vehicle e These items are well secured or kept on your lap Shopping carts are not allowed on vehicles The driver may refuse transportation if the previously mentioned regulations are not respected or if the bags attached to the wheelchair hinder its handling or take up too much additional space Your wheelchair may not be used as a baggage trolley Have you thought about using a delivery service for your groceries and other purchases USER GUIDE PARATRANSIT SERVICE 2 Additional information 10 1 10 2 Behaviour onboard the vehicle Courtesy and respect are a must aboard paratransit vehicles both among transit users and between these users and the driver It is prohibited to smoke drink or eat aboard vehicles as well as engage in any activities that may be detrimental to the health or safety of the other transit users Transportation time The transportation time for paratransit service is comparable to that on a regular bus if you exclude the time spent getting on and off the vehicle The total transportation time however is subject to the variable road and weather conditions or to any other situation beyond our control SOCI T DE TRANSPORT DE LAVAL 10 3 In case of accident In the case of an accident during your transportation the STL will do its utmost
21. rtation 2 Find out travel information addresses schedules etc 3 Confirm time frame 4 Cancel a trip Note that you cannot make reservations for regular transportation or trip whose destination is outside of Laval territory by using the automated service on the Internet You must contact the Reservation Centre by phone to make these types of reservations SOCIETE DE TRANSPORT DE LAVAL 5 3 Information to provide in order to reserve transportation In order to make it easier to handle your reservations please provide us with the following information e Your client number e The time of your return the time when you would like the e The type of transportation driver to pick you up you want regular or occasional e Mobility aid that you will be using for your travel wheelchair walker etc e The date or the day of the week e Exact departure and arrival addresses including access doors e Where applicable the presence of a travel companion e The time of arrival at your P destination e a guide dog or service dog e a second wheelchair Please note The time of arrival at your destination is the time of arrival at the building s door Please consider arriving early if it will take you time to make your way from the door to the location of your appointment The reservation agent will ask you the purpose of your trip medical work studies leisure etc This allows them to cod
22. the vehicle e Store your mobility aid in the vehicle trunk e Cross the threshold of the door at your point of departure and arrival Please note that the driver doesn t have authorization to take an elevator or stairway to go and get you or to take you to your floor Nor is he authorized to wait for you or change your reservation You must be able to move from your wheelchair to the seat of the vehicle alone or with minimum assistance If you can t manage to do so please notify the Paratransit Service 450 662 8356 Unfortunately the driver cannot help you to cross the threshold of a door with more than one step if you are in a wheelchair and there is no access ramp You must do this yourself or with the assistance of someone other than the driver SOCI T DE TRANSPORT DE LAVAL 8 4 Location accessibility The departure and destination locations must be accessible A ramp which is deemed to be unsafe may entail the cancellation of your trip We might ask you to have the necessary corrective measures taken so that it meets safety requirements In winter please ensure that the destination and departure locations are free of snow and are de iced before the driver arrives to avoid the cancellation of the trip 8 5 Eligibility card For the purposes of identification you must present your paratransit eligibility card USER GUIDE PARATRANSIT SERVICE e 9 1 Mobility aid Please take the following precautions with re
23. to contact your close relations If you get injured while travelling with the STL you must e notify the driver e consult a doctor e phone the Customer Contact Center at 450 688 6520 to report the incident e contact the Soci t de l assurance automobile du Qu bec 514 873 7620 to open a file 10 4 Your file 10 4 1 Updating your file You must notify the STL at 450 662 8356 of any modifications to your file e address e phone number e functional limitations e mobility aid wheelchair cane walker etc e companion s assistance USER GUIDE PARATRANSIT SERVICE 35 10 4 2 Moving Please notify us in advance of your new address and the date you will be moving so that we can reprogram your future transportation accordingly Are you moving outside of Laval We will be able to transfer your file to the appropriate paratransit service upon written request from you For more information phone us at 450 662 8356 or write to us at transportadapte stl laval qc ca If you haven t used paratransit in 2 years EA SOCI T DE TRANSPORT DE LAVAL 10 5 Visitors The STL can accommodate a visiting transit user if that person is registered for paratransit service elsewhere in Qu bec Depending on the availability of resources an unsubscribed visitor who has not signed up for paratransit or who is a resident outside of Qu bec may use our services on the condition that person use a wheelchair for travel
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