Opening File Attachments Troubleshooting Guide
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1. Opening File Attachments Troubleshooting Guide Use these solutions to open file attachments Symptom Symptom Symptom Symptom My pop up blocker is not allowing me to open a file attachment Solution 1 Your browser must allow pop ups from our system Add https hrprod adm ubc ca to the list of allowable sites in your browser pop up blocker settings Solution 2 Add our system as a Trusted Site Add https hrprod adm ubc ca to the list of allowable sites in your browser trusted site settings When try to open a file attachment using Internet Explorer a new window appears briefly and then disappears my screen flickers or simply does nothing Solution 1 Adjust security settings to allow downloads Go to Tools gt Internet Options gt Security Tab Click on Custom Level button Scroll down until you see the Downloads folder Click on Enable under all options Solution 2 If using Internet Explorer 8 press and hold the lt Ctrl gt key while clicking on the attachment Note this solution usually only works when Office 2007 is installed can t open Microsoft Word files Solution 1 If you have Microsoft Word loaded on your computer download a free converter from Microsoft which converts newer versions of Word files docx to the version installed on your PC Download Microsoft Office Compatibility Pack ctri Click to follow link Solution 2 If you don t have Microsoft Word loa2. ded on your computer download a free Word Viewer from Microsoft Download Microsoft Word Viewer ctri Click to follow link can t open Adobe Acrobat files pdf Solution Download a free version of Adobe Reader Download Adobe Reader ctri Click to follow link If you re still experiencing problems please contact your internet service provider or departmental computer support person
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