OneConnect Remote User Minimum Requirements and
Contents
1. OneConnect Remote User Minimum Requirements and Troubleshooting Tips MINIMUM REQUIREMENTS Remote OneConnect users should be aware of the following minimum requirements for the VoIP service to work as well as some quick troubleshooting tips listed below in the event of poor call quality from remote locations Internet Connectivity Use high speed services avoid lite and be aware that big downloads or uploads will affect your voice traffic as well as other Internet based applications For PC Client the setting chosen in your preferences can affect call quality if it is not in line with your Internet connection OneConnect recommends the middle or Medium Speed setting e Low speed Use with an Internet connection lt 128kbps up and down e Medium speed Use with an Internet connection gt 128kbps up and down recommended e Highspeed Use with an Internet connection gt 384 kbps up and down For IP phone users there are settings on the phone that can also be selected if the audio quality is poor Again there are 3 settings and the middle one is recommended by OneConnect e Low speed Uses approximately 35kbps for phone calls e Medium speed Uses approximately 40kbps for phone calls recommended e Highspeed approximately 100kbps for phone calls IP phones run at lower bandwidths and if users have quality issues this is a recommended option over the PC Client Minimum PC Requirements for PC Client users Please visit this li2. C Client Preferences menu select Network Click the Edit button and set the firewall timer to 30 sec below E User Preferences Category User Connection Network Active Network Audio Devices Audio Please select proxy you wish to be active Sounds Video Active Proxy Proxy oneconnect ca i Voice Mail 200 Proxy Port 5060 FileExchange Domain Name oneconnect ca Presence Firewall Timer 30 sec Instant Messaging Miscellaneous l User Interface Auto Sign In L Automatically sign me in at Startup If the user has a router wireless or otherwise firewalls should either be turned off or set to allow traffic through port 5060 Any VoIP or voice packet inspection protocols settings should be disabled if they are active on the router After working through the above troubleshooting steps if there are still quality or connectivity issues please Contact our support group support oneconnect ca or 1 866 432 7437 option 3
3. nk to see the minimum requirements for PCs running PC Client hitp www oneconnect ca docs PC_Client_min_Requirements pat TROUBLESHOOTING Location Settings Users with IP phones in remote or home offices can select and change their location with the soft menu keys on the IP phone e Select Config e Scroll down to Location e Press Select e Scroll down to Telecommuter Away or Other e Press Select PC Client users can change or select their location settings by selecting Tools gt Preferences from the PC Client menu below Friends Online Globalive OAS OneConnect Other Contacts Sales e Once inthe preferences menu select User e Use the change button to select Telecommuter Away or Other below Category Connection Network User Profile Settings Audio Devices Provide your username e g your first initial and last name Audio Make sure your IP address got auto filled by the system any otherwise select one from the drop down list Voice Mail Username IP Address en change michael cormier 10 1 50 53 Presence Instant Messaging Display Calls geffion indicated below is not correct use the CNagge System buj 6n to bring up the location dialog and choose another locaton Miscellaneous fom the location list User Interface Current Location Firewalls PC Client users need to ensure the firewall timer is set to 30 sec In the P
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