Techlane User Manual
Contents
1. Y HiTeCH MERCHANT SERVICES Techlane User Manual 345 Wilson Ave Suite 202 Toronto ON M3H 5W1 416907 0597 F 416981 7173 info hitechmerchants ca www hitechmerchants ca Page 2 INTRODUCTION Online donations are a key part of any fundraising campaign HiTech Merchant s Techlane system allows you to accept donations via the world wide web without the hassle and high costs of hosting and developing your own web solution With Techlane you simply provide your donors with a link to your customized webpage hosted on the HiTech server Donors then fill out their desired donation amount and payment information and the transaction is processed directly through your payment gateway solution Your donor will receive an e mailed receipt from your organization s email address Your organization will also receive a copy of the receipt for your records Enhance your future fundraising efforts by giving your organization the ability to accept online donations HOW TO SIGN UP To register for Techlane contact a HiTech Merchants representative and fill out a sign up form Your business will be registered for our program within twenty four hours 345 Wilson Ave Suite 202 Toronto ON M3H 5W1 416907 0597 F 416981 7173 info hitechmerchants ca www hitechmerchants ca Page 3 THE DONOR EXPERIENCE Your landing page will be created at the secure URL https secure hitechmerchants ca donate Your Or2. ganization Your page will be customized with your organization s logo contact information and description as well as your accepted credit card types Our credit card form is SSL encrypted for security and donor confidence YOUR COMPANY LOGO Your Organization Name 555 555 5555 email yourorg com This is a description of your organization school fundraising campaign etc Give your donor some details about your cause important information or even a personal message Donation Amount Reason Pd Credit Card Type CardNumbe Exp Date mm yyyy a Security Code Note Phone and e mail address are required for receipt and verification purposes Mailing address same as billing address 0 yes Comments HAC Ve 4 x 2 o A DA ji Process Payment SSL 345 Wilson Ave Suite 202 Toronto ON M3H 5W1 416907 0597 F 416981 7173 info hitechmerchants ca www hitechmerchants ca Page 4 After the donation is processed your donor is redirected to a confirmation page again customized with your company logo and contact information YOUR COMPANY LOGO Your Organization Name 555 555 5555 email yourorg com Your Donation 100 Your transaction has been approved Thank you for your kindness and generosity You will receive an e mailed receipt shortly If the transaction was successful your donor will immediately receive a receipt for
3. the donation via e mail Otherwise an error message will be displayed on the reponse screen indicating the reason for a failed transaction Your organization will also receive an e mail notification at your listed contact e mail for every donation with a copy of the receipt Your donations are processed through integration with your merchant gateway so all your transactions will be viewable by logging into your merchant gateway account This makes tracking your donations a familiar process SUPPORT Please send any support issues to techlane hitechmerchants ca and our technicians will respond to your issue as soon as possible 345 Wilson Ave Suite 202 Toronto ON M3H 5W1 416 907 0597 F 416981 7173 E info hitechmerchants ca www hitechmerchants ca
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