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Troubleshooting Guide

1. Close the duplexing unit putting your hands on the position shown in the figure A CAUTION Do not put your hand or fingers on the duplexing unit when closing it They could be caught and this could injure you Fuser unit Pushing the lock lever pull out the duplexing unit from the equipment until it stops A CAUTION Be careful not to touch the slide rails A in the figure This could injure you 2 Holding the green lever pull out the transport guide toward you 3 Check the inside of the fuser unit for the hidden misfed paper when you cannot see it 1 Open the front cover of the equipment 2 Check if misfed paper remains inside the fuser unit through the window for checking for paper misfeeds 3 Close the front cover of the equipment Clearing a Paper Misfeed 23 Turn the green dial upward and remove the paper from the upper part of the fuser unit Turn the dial in a counter direction and remove the paper when the paper is misfed in the back of the fuser unit In this case remove the paper from the lower part of the fuser Turn the green dial downward and remove the paper from the lower part of the fuser unit 6 Return the transport guide holding the green lever Remove any
2. sssss 18 Paper misfeed in the drawer feeding portion sss 20 Paper misfeed in the drawers ssssssssssssssseeeeere eren rermerene nnns 21 Paper misfeed in the drawer of the Tandem Large Capacity Feeder 21 Paper misfeed in the bypass tray sssssssssseee emm nennen errem nnns 22 Paper misfeed in the right side of the equipment 22 Paper misfeed in the duplexing unit ssssssssssseseeeeneee ne eere 25 Paper misfeed in the Finisher and the Hole Punch Unit both optional 26 Paper misfeed in the Saddle Stitch unit optional 29 Paper misfeed in the receiving unit sssssssssseeennn emnes 33 Paper misfeed in the bridge unit sse emere 35 Clearing paper misfeeds caused by a wrong paper size setting ssssssessss 36 Clearing paper misfeeds caused by a wrong paper type setting sesssesssss 41 Clearing a Staple Jai secceccecenscdsccesesceecesessvatuceessesctcepuvesteteccerecatuceeransciccgusdecivecerectuects 45 Staple jam in the finisher eese E nahen innen 45 Staple jam in the Saddle Stitch unit enne 46 Replacing a Toner Cartridge eeeeeeeeeeeeeeeeenee nennen nnne nnne nennen nnne nnns 49 Replacing a Near Empty toner cartridge ssssssen eme
3. Clearing a Staple Jam 47 1 TROUBLESHOOTING FOR THE HARDWARE T Return the Saddle Stitch unit to its original position Close the front cover of the finisher 48 Clearing a Staple Jam Replacing a Toner Cartridge When the toner cartridge runs out the message Install New color name toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure an optimal performance we recommend that you use TOSHIBA toner cartridges ORIGINAL amp GENUINE TOSHIBA TONER HANDLE WITH CARE STORE IN A DRY PLACE BELOW 35 C 95 F READ THE OPERATING INSTRUCTIONS OF THE MACHINE BEFORE USING MANIPULER AVEC PRECAUTION GARDER DANS UN ENDROIT SANS HUMIDITE OU LA TEMPERATURE AMBIANTE EST MOINS DE 35 C FOR SD IDEEADE W LIRE LE MANUEL D EMPLOI DE L APPAREIL e STUDIO6550C AVANT D EN FAIRE USAGE COMPONENTS Polyester resin TOSHIBA AMERICA BUSINESS SOLUTIONS INC Wax Carbon black 1333 86 4 2 Musick Irvine CA 92618 1681 949 462 6000 Silica 68909 20 6 Ferrite MADE IN U S A FABRIQUE AUX ETATS UNIS TOSHIBA Imaging Cartridge T FC65 K NET 1647 g ORIGINAL amp GENUINE TOSHIBA TONER SHAKE THE NEW TONER CARTRIDGE STRONGLY WITH THE LABEL SURFACE DOWN TO LOOSEN THE TONER INSIDE AGITEZ BIEN LA NOUVELLE CARTOUCHE AVEC LA SURFACE DE L TIQUETTE FACE A BAS POUR LIBERER LE TONER QUI EST A L INT RIEUR AGITARE BENE LA
4. Message Corrective Action The document is being used Please try again later The selected document is being used by another user Try again after the other user has finished File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later 80 e Filing Web Utility Problems TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections Locating the Equipment in the Network cscccscceeeeeeceeseeeeeeeeneeeseee nee sneeseeeeseesneesneneeeeees 82 Cannot locate the equipment in the network 000 eee eeeeeeeeneeeeeeeeeeeeeeeeeeeeceeeeeeaeeesesaeeeseeeeseaaeeseneaeeesneeeseateeeneaees 82 Cannot locate the equipment with Local Discovery ssssseeenen mee emen ree nennen nnne 83 Equipment does not respond to ping command sse eene errem errem 84 LDAP Search and Authentication Problems eese 85 Network shutdown occurs or touch panel disabled after LDAP search sesssssssesseeeeees 85 LDAP authentication takes a long time ssssssesseeeeeeneeene nennen nnne nnnm enne enne nennen 85 Printing Problems Network Related ccccccsssssseeeeeeeseeeseseseeeeeeeeeessssecceeeeeeeeseseseeee
5. eseesssssssseeeene 94 IPFE o1 h aN oio teo oi retio haven T Rb IER RR 87 L LDAP authentication sess 85 LDAP search 3 2 ete tendent eene bees 85 Local DISCOVERY i ccc e Loo cae tects de E ette ebd ec aA 83 Locating the equipment sseeseeeeeee 82 83 LPR print aiii i a ee edant 72 86 N N W Fax driver 89 Near Empty toner cartridge replacing 52 Network Fax driver sss 89 Novell print eiie ec nage ee der ehe dev 87 P Paper misfeed 2 5 enhn uod aint os 14 caused by a wrong paper size setting 36 caused by a wrong paper type setting 41 locatihg 2 eec rer denm beu t e 14 occurs frequently 16 tips on removing the misfed paper 15 Paper misfeed clearing bridge Unit 2 RR iens 35 bypass tray v pere RE Dee ei n dee ee 22 drawer feeding portion sese 20 drawer of the Tandem Large Capacity Feeder 21 BICI IC DT DI ET 21 duplexirigi hit i 2 3 x cmi eter eee teens 25 External Large Capacity Feeder 18 Finisher and Hole Punch Unit sssus 26 r ceivirigitray irte In Ine eiie 33 receiving tray lower cover 34 receiving Unit 2 eee cede ceo Ere oue eni dea ene dida 33 Reversing Automatic Document Feeder 16 17 right side of the equipment cccecec
6. B4 B5 J B5 R J FOLIO STR COMP J 191G J 85SQ OE 3 166 den 305x457 320x450 320x460 PAPER Tvee CANCEL 9 Press the USER FUNCTIONS button to return to the basic menu 38 Clearing a Paper Misfeed 1 0 Confirm that the paper size is correctly detected if you selected AUTO mm or AUTO inch at step 8 Es The detected paper size is indicated on the drawer button in the equipment status indication area on the left Soc Tm SET 1 NON SORT COLOR ere 5 copy NON STAPLE ENT poe E ZOOM FNSHNG 44 AUTO 99 COLOR E ROAST TEXT PHOTO EN mun Eg 2 SIDED te to Nec _Proorcopy wc 4 WEE JOBSTATUS An incorrect paper size or AN n indicates an unsuccessful detection In this case check if There is too much space between the paper and the side and end guides of the drawer You have selected AUTO inch even though AB format paper has been placed You have selected AUTO mm even though LT format paper has been placed 11 Try copying or printing again Misfeed when making copies or prints using the bypass tray Clear the paper misfeed following the guidance shown on the touch panel Then close all the covers Press YES when Cancel print job appears The print job is canceled REMAIN SET 1 1 Cancel print job MEN JOBSTATUS If you do not want to cancel the print job To
7. TRU Box needs to be replaced Please make a service call The TRU box requires replacement by a service technician Contact your service representative Prepare new waste toner box The waste toner box is nearly full Have a new waste toner box ready for replacement Wait Performing Self check The equipment is undergoing maintenance to preserve its imaging quality Wait until maintenance is completed and the message disappears Check the original and set it again The original is misfed inside of the Reversing Automatic Document Feeder Remove the misfed original following the guidance on the touch panel LLI P 16 Paper misfeed in the Reversing Automatic Document Feeder lower The direction or the size of the original placed on the Reversing Automatic Document Feeder is incorrect Check the direction and the size of the original and then replace it on the Reversing Automatic Document Feeder Then reattempt the operation Change direction of original The orientation of the original placed on the original glass is incorrect Change the orientation of the original by 90 degrees and place it on the original glass Time for Developer Maintenance The colors are shown abbreviated Y yellow M magenta C cyan and K black Little developer remains indicates the color of the developer Contact your service representative Cannot print this paper size Sel
8. The failed Private Print job remains unprinted in the job queue To delete it either way below is required Contact the administrator of the equipment Enterthe administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide Logon to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide E Printing a document including many graphics takes time Problem Description It takes time to print a document including many graphics from a Universal Printer Driver PCL6 Corrective Action Since this may happen occasionally clear the JPEG Compression check box of the PDL Settings tab in Customization of the Device Settings tab before printing such documents Print Job Problems 69 Printer Driver Problems This section describes the troubleshooting for the printer drivers Tip For the error messages that appear during the installation of the printer drivers refer to the Software Installation Guide E Cannot print port setting problems Problem Description cannot perform printing with the equipment Corrective Action If the printer driver on the client computer points to a wrong network port jobs neither appear in the current jobs queue nor are printed Fix the problem following the procedure below Open the Printers folder from the Control Panel Right click the printer driver
9. 3 Lower the guide while holding the knob A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples Clearing a Staple Jam 45 Holding the knob raise the guide and return it to its original position Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver T Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket does not move Insert the cartridge until it is caught by the latch and secured with a click 8 Close the front cover of the finisher Bil Staple jam in the Saddle Stitch unit 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops y COE 46 Clearing a Staple Jam 2 Remove the staple cartridge 3 Raise the guide while holding the knob A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples Holding the knob lower the guide and return it to its original position Fit the staple cartridge Insert the cartridge until it is caught by the latch and secured with a uL N click 4
10. Confirm that the POP Before SMTP settings and POP3 settings are correct 2CCO Job canceled The job was canceled 2CC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Saveas File 2D10 2D12 2D13 Wrong Job status Turn the power OFF and then back ON Try it again If the error still persists contact your service representative 2D11 Not enough memory Wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D14 Invalid parameter specified If you are using a template create it again If the error still persists turn the power OFF and then back ON and then try again 2D15 Exceeding maximum file capacity Divide the file into several files or try again in a single page format 2D30 Failure to create directory Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D31 2D33 Failure to create file Make sure that the access privilege to the storage directory is writable and also
11. Serial Number part of the device name 10 Check link activities on the port being used by the equipment and the integrity of the network cable hub or switch that connects the equipment to the End gt network Replace any network components that you can tell or suspect are faulty Locating the Equipment in the Network 83 E Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command Corrective Action Check the network settings following the checklist below No Check Yes No Corrective Action 1 Confirm that the TCP IP protocol suite is installed on the client computer Next Step u Refer to the networking section of your operating system documentation Look at the NIC configuration page and confirm that the TCP IP settings are correct Is the IP address entered and valid Are the Gateway and Subnet settings correct Next Step u Enter the correct TCP IP settings Reboot the equipment Check the NIC Configuration page that is printed out Are the TCP IP settings correct Next Step u The settings are not binding contact your service representative Try to ping the equipment again Did the equipment respond to the ping End Next Step Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next S
12. fi yy TEMPLATE SET 1 pum aauto 1 FULL 100 NON SORT COLOR NON STAPLE ORG gt COPY BLACK N ZOOM A FNSHNG 5 5 AUTO 99 COLOR TEXT PHOTO EET a Jae Ed 2 SIDED 2 Quern EXIT 3 L sen IMAGE D L l Toner near Empty Y 2 Press the TONER tab JOB STATUS EB a E SCAN J User Name Date Time Paper Pages Sets Status P L J Toner near Empty Y 52 Replacing a Toner Cartridge 3 Press REPLACE TONER CARTRIDGE JOB STATUS p 0 25 50 75 100 YELLOW Y d MAGENTA lil CYAN C e BLACK K A a REPLACE TO CARTRID CLOSE SUPPI 2011 05 10 BUM JOBSTATUS 4 To replace a toner cartridge press YES To cancel press NO JOB STATUS ATTENTION A toner cartridge does not need to be replaced Do you want to replace the cartridge at this time CLOSE If you press YES go to the next step If you press NO the previous screen appears 5 Press the button for the toner color you intend to replace REPLACE TONER CARTRIDGE Select toner cartridge color to change Exchange a toner cartridge with reference to the tollowing guidance YELLO MAGENTA M CYAN C BLACK K Open the over of the equipment CANCEL Replacing a Toner Cartridge 53 1 TROUBLESHOOTING FOR THE HARDWARE 6 To replace the toner cartridge pr
13. Offramp security error Confirm that the specified fax numbers are registered in the address 3C60 book of the equipment If not register the fax numbers in the address book and ask the sender to resend the Email with the correct fax numbers 3C70 Power failure Confirm that the job is recovered or not If not ask the sender to resend the Email 3C90 OffRamp Fax transmission disable error Confirm if the Fax Send Function of MFP setting is disable or not Destination address error Ask your administrator whether the DNS and mail server settings are 3D10 correctly set If they are ask the sender to confirm that the destination address is correct Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway 3D20 job The equipment cannot perform offramp gateway transmission for more than 40 destinations 3D30 Fax unit is not installed Make sure that the Fax unit is installed or connected correctly 100 Error Codes Error Code Problem Description Corrective Action POP3 server communication error Ask your administrator whether the POP3 server address is correctly set 3E10 and whether the POP3 server works properly If SSL is enabled make sure that SSL port number is correctly set POP3 server communication timeout Ask your administrator whether the POP3 server works properly and the 3E20 LAN cable is connected to the server 3E30 POP3 login error Ask your administrat
14. lamp lights to clear the Super Sleep mode Refer to the Quick Start Guide The window Enter Department Code appears The equipment is managed under the department management function Enter your department code If you do not know it contact the administrator of the equipment The window Enter the user name and Password appears The equipment is managed under the user management function Enter your user name and password If you do not know them contact the administrator of the equipment A message is displayed on the touch panel Some trouble occurred in the equipment or the message is displayed just for an ordinary operation See the meaning of the message referring to the listing below 2 P 10 Messages Displayed on the Touch Panel 108 When You Think Something Is Wrong With the Equipment Bl Originals and paper Problem Description Cause Corrective Action The original is misfed The original is unsuited for the equipment Check whether the original is suitable for the equipment For details refer to Chapter 2 of the Copying Guide Paper is misfed The paper is unsuited for the equipment Check whether the paper is suitable for the equipment For details refer to Chapter 1 of the Copying Guide The paper size setting registered for the equipment is inconsistent with paper in a drawer or on the bypass tray Match the size of the paper plac
15. 57 Refilling the Finisher staples P 58 Refilling the Saddle Stitch unit staples E Refilling the Finisher staples 1 Open the front cover of the finisher 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure 4 Fit a new staple case into the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click Refilling With Staples 57 5 Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that it will not move Insert the cartridge until itis caught by the latch and fixed with a click 6 Close the front cover of the finisher Tip If the message Check staple cartridge remains repeat the procedure above from steps 1 to 6 Refilling the Saddle Stitch unit staples When the staples of the stapler in the Saddle Stitch Finisher MJ 1104 have run out refill the staples following the procedure below 1 Open the front cover of the finisher and pull out the Saddle Stitch unit until it stops Remove the staple cartridges Replace both cartridges at a time Press the buttons on both sides of the cartridge The transparent cover of the cartridge is lifted 58 Refilling With Staples 1
16. Corrective Action Terminal mail address error Ask your administrator to check the SMTP Authentication method or if 1C6B there is an unpermitted character in the Terminal mail address Set the correct SMTP Authentication method or delete the unpermitted character in the Terminal mail address Destination mail address error Check if there is an unpermitted character in the Destination Email 1C6C address Delete the unpermitted character and reset the appropriate Destination Email address then try again 4C6D System error Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 4C70 SMTP client OFF Ask your administrator to enable the SMTP Client and perform the job again SMTP authentication error Confirm that the login name and password are correct If SSL is enabled 1C71 3 make sure that SSL port number is correctly set 1072 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 1CCO Job canceled The job was canceled Power failure Check whether the power cable is connected properly and is inserted 1CC1 securely Check whether the power voltage is unstable 3A10 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 Email process error Ask the sender to resend the Email 3A30 Partial Email timeout error Ask the sender to resend the Email or change the Partial Wait time setting 3A40 Invalid partial Email
17. Misfeed 1 9 Close the front cover of the finisher and connect the finisher to the equipment Move it slowly placing your hands on the positions shown in the figure A CAUTION Be careful not to let your fingers be caught between the finisher and the equipment ll Paper misfeed in the receiving unit LJ Receiving tray 1 Remove the paper from the receiving tray Clear the paper misfeed in the bridge unit P 35 Paper misfeed in the bridge unit LI Side receiving tray 1 Remove the paper from the side receiving tray 2 Clear the paper misfeed in the bridge unit LL P 35 Paper misfeed in the bridge unit Clearing a Paper Misfeed 33 Receiving tray lower cover 1 Separate the finisher from the equipment when it is installed 1 Open the front cover of the finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the lever to unlock the finisher When the Hole Punch Unit is installed 3 Move the finisher until it stops placing your hands on the positions shown in the figure When the Hole Punch Unit is not installed When the Hole Punch Unit is installed Using the handle under the receiving tray open the cover and remove the paper 3 Close the cover under the receiving tray 4 Close
18. NUOVA CARTUCCIA TONER CON LA SUPERFICIE DELL ETICHETTA VERSO IL BASSO PER DISTRIBUIRE UNIFORMEMENTE IL TONER ALL INTERNO SCHUTTELN SIE DIE NEUE TONERKARTUSCHE GUT MIT DER FL CHE DES ETIKETTS NACH UNTEN WEISEND UM DEN TONER DARIN AUFZULOCKERN i AGITE BIEN EL CARTUCHO DE T NER NUEVO CON LA SUPERFICIE DE LA ETIQUETA HACIA ABAJO PARA SOLTAR EL TONER DEL INTERIOR 2 Musick Irvine CA 92618 1631 949 462 6000 MADE IN U S A FABRIQUE AUX ETATS UNIS HERGESTELLT IN U S A HECHO EN U S A FATTO IN U S A TOSHIBA T FC65E K NET 1647 g FOR e STUDIO5540C e STUDIO6540C e STUDIO6550C COMPONENTS Polyester resin Wax Carbon black 1333 86 4 Silica 68909 20 6 Ferrite SHAKE THE NEWTONER CARTRIDGE STRONGLY WITH THE LABEL SURFACE DOWN TO LOOSEN THE TONER INSIDE Never place it upright Cuz eae aerate Ne jamais positionner verticalement DE L TIQUETTE FACE A BAS POUR LIBERER LE TONER QUI EST A L INT RIEUR NOIR SCHWARZ NEGRO BLACK NERO Never place it upright Ne jamais positionner verticalement Mai collocara per eretto Niemals aufrecht stellen ii Nunca colocar el toner verticalmente ORIGINAL amp GENUINE TOSHIBA TONER W HANDLE WITH CARE W STORE IN A DRY PLACE BELOW 35 C 95 F W READ THE OPERATING INSTRUCTIONS OF THE MACHINE BEFORE USING W MANIPULER AVEC PRECAUTION E GARDER DANS UN ENDROIT SANS HUMIDITE OU LA TEMPERATURE e STUDIO6550C AMBIANTE EST MOINS DE 35 C W LIRE LE MANUEL D EMPL
19. See the following section to fix the problem Neighborhood a tep gt CH P 82 Cannot locate the equipment in the network 7 Were the proper printer drivers installed Next Step a Refer to the Software Installation Guide to install the proper printer drivers 8 Is the driver s port name valid Next Step m Refer to the Software Installation Guide to configure the proper port 9 Can you print with the equipment See the following section to fix the problem End gt Q P 72 Cannot print with the equipment network connection problems ll Raw TCP or LPR print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP Address properties correctly set Next Step 5 Set up the IP address correctly g 2 Is Raw TCP print correctly set Next Step E Set up the Raw TCP print service correctly u 3 Is LPR LPD print correctly set Next Step E Set up the LPD print service correctly 4 Were the proper printer drivers installed Next Step E Refer to the Software Installation Guide to install the proper printer drivers 5 Isthe Raw TCP or LPR port configured with the Next Step B Refer to the Software Installation Guide to correct IP address configure the proper port 6 Can you print to the equipment See the following section to fix the problem End gt LL P 72 Cannot print with the equipment network connection problems 86 Printing Problems Netw
20. a Fax is sent with a cover sheet added from Microsoft Excel Corrective action Set the file name of the printer driver in 30 letters or less Network Fax N W Fax Driver Problems 91 Client Software Authentication Problems E Cannot log in using client software Problem Description cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed 92 Client Software Authentication Problems CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab seeessssuus Error Messages io idis rna Debout o bn tes c cdecusaatndenns PUE Bree hada LEER UEPI AERA SEE COURIR ARR En Idi aep ic A Error codes on print jobs iss ce a ane dale de pea iet ee diete n fees Error codes on transmission and reception eene enne nennen en nennen nne Error codes on scat Jobsti osnan pte Free i duse eL Ere dad ae decine tec tp eee i oaaae Bec deco se pde epe d Hardware Status Icons on TopAccess Device Tab When the equipment requires maintenance or when an error occu
21. a Staple Jam Saving energy press START button The equipment has entered into the energy saving mode since it has not been used for a certain time Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode CHANGE DRAWER TO CORRECT PAPER SIZE No paper suitable for the original is set Place suitable size paper for the original in the drawer Messages Displayed on the Touch Panel 11 Message Problem Description Corrective Action Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your service representative for maintenance POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the message press the FUNCTION CLEAR button twice ERASING DATA The Data Overwrite Enabler optional is clearing the data This message is displayed if the Data Overwrite Enabler optional is installed You can operate the equipment while the message is displayed Check paper size setting on touch panel for Bypass tray Check the direction or size of the paper Paper misfeed occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the
22. a mismatch between the type of paper in a drawer and the one registered for the drawer in the equipment Check paper type setting for drawer N appears on the touch panel JAM Check paper type setting for drawer 1 TOTAL COUNTER 2074 Pushing the lock lever pull out the duplexing unit from the equipment until it stops In this case just clearing the misfed paper does not prevent another paper from being misfed Be sure to follow the procedure below Troubleshooting differs depending on how the paper misfeed has occurred P 41 Misfeed when making copies or prints P 43 Misfeed when printing from the FAX Misfeed when making copies or prints 1 Clear the paper misfeed following the guidance shown on the touch panel Open the paper source drawer check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 3 Close all the drawers or covers MAX Vi L wi A t Clearing a Paper Misfeed 41 Press YES when Cancel print job appears The print job is cancelled STORAGE yy TEMPLATE REMAIN pm ase Cancel print job MEN JBSTATUS If you do not want to cancel the print job To restart the job without can
23. and the software are the same SNMP V3 Check if each item of the SNMP setting of the equipment and the software is the same 3 Confirm that the protocol suite installed on the See the vendor s website for information about client computer has been updated with the latest product updates and technical supports software for the given operating system If your Next Step 5 network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed 4 Print an NIC Configuration page from the NextS Configure the proper protocol equipment Does the equipment support the same E tep gt protocol as the network 5 Change the protocol settings from TopAccess if necessary and reboot the equipment for the End Next Step changes to take effect Repeat step 2 Was the device discovered 6 Check the NIC Configuration page Are the IP Next Step o Setup the TCP IP settings correctly address and subnet mask settings correct 7 Check the router to make sure that it is not Adjust the router settings filtering out the equipment packets Is the router Next Step gt processing equipment packets correctly 8 Can another computer within the same network Next Step D See the following section to fix the problem segment discover the equipment 4 P 82 Locating the Equipment in the Network 9 Check the NIC Configuration page Is the Unit Next Step 5 Contact your service representative
24. create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2E44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2E45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2E65 There are too many documents in the folder Failure in creating a new document Delete the data in the local storage folder in the equipment and try scanning again 2E66 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2bECO Job canceled The job was canceled 2EC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Remote Scan WS Scan File Downloader Failure to acquire resource Reattempt the problem job If the error still persists turn 104 Error Codes scan utility 2A20 the power OFF and then back ON and make another effort WS Scan function is not available Check if the WS Scan function is enabled If not 2A31 NP change it to ena
25. details of setting the quota ask your administrator Not enough Work Space to store originals Will you print out stored originals The internal memory available ran out during scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO 12 Messages Displayed on the Touch Panel Message Problem Description Corrective Action USER Quota exceeded Contact the Administrator The copying printing or scanning quota to the user has reached 0 For details of setting the quota ask your administrator USER and DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the user and department has reached 0 For details of setting the quota ask your administrator The number of originals exceeds the limits Do you want to copy stored originals The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning The magazine sort or page number function is used Reduce the number of originals to be scanned and try again The number of originals exceeds the limits Will you copy stored originals The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning To print out the data for the originals stored scanned until the message appeared press YES on the touc
26. documentation or contact Macintosh technical i End gt to determine which need to be changed to support support print from this machine E UNIX Linux environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step o Set up the IP address correctly 2 Isthe LPR LPD print correctly set Next Step o Set up the LPD print service correctly 3 Did you successfully install the UNIX Linux filters Next Step 5 Refer to the Software Installation Guide to g install UNIX Linux filters 4 Did you successfully create and set up a print Next Step S Refer to the Software Installation Guide to queue g configure the print queue 5 Can you print to the equipment using LPD as the Set up UNIX Linux access for the equipment to root Next Step 5 enable other users to print from the Bourne shell Refer to your UNIX Linux documentation for more information 6 Can you ping the equipment from your computer Try a remote ping from another server If you can Next Step B reach the equipment from that server check for g conflicts between the equipment and your current network segment 7 Is the LP Daemon functioning Next Step EN Reload Daemon or restart the system u 8 Can you print to the equipment End gt Contact your service representative 88 Printing Problems Network Related Network Fax N W Fax Driver Problems This section describes the troubleshooting for the Ne
27. eese essent nnns 92 Cannot log in using client software sssssssseeene nennen 92 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab eeeeeeeeeeeeee 94 Error Messages neige eee Ide re drea ieoEu ea ete sd rie Rena Ree r es 96 4 CONTENTS Error Codes 5 esie oid ees astral coach ee pax REOR RE eDNREESORsRRERDNr E EP SS RorRiw 98 Error codes on print Jobs 5 riar RR REPRE OHiddpus 98 Error codes on transmission and reception ssssssssessseeeeee 99 Error codes orm Scarijobs ie i etu 101 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment eene 108 General operations ccceccceececcecceceeeeeeeeeseeeecaaecaeceeeeeeeeeeeesesceaaaaaeaeeeeeeeeeeeseeesescesaaeees 108 Originals and Paper tie ei eee cedri e arana aa add naaa h aer 109 Regular Maintenance eee nre AEREA eae Ronan Exe eorr S Ete ee ERRRI Rn AAA 110 INDEX C tees 111 CONTENTS 5 6 CONTENTS TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot the problems with paper toner and other finishing processes This chapter also describes how to supply paper toner and staples When This Screen Is Displayed ccccccssss
28. icon Select Properties from the shortcut menu Select the Ports tab Make sure that the path to the printer and the device name are correct lt device name print device name gt is the same as the device name set from the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct o9 RON E Cannot print SNMP Community Name problems Problem Description cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings Equipment TCP IP port of the Ports tab in the printer driver SNMP Settings dialog box of the Configuration tab in the printer driver E Command line options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job If the print file already contains print commands they overwrite the command line options you set For example if the print file specifies Letter paper and you specify A4 paper with the Ip command the document is printed on Letter size paper Corrective Action Change the properties of the document you intend to print to create another print file Submit the print job using the Ip command without setting additional parameters 70 Printer Driver Problems ll Retrieval of printer configuration failed Problem
29. of paper well and put it back in Misfeed when printing from the FAX 1 Pull out the drawer in which paper misfeeds occurred and remove all the paper from it Clearing a Paper Misfeed 43 Place the paper corresponding to the set type in the drawer 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 a 2A MAX i H T E 4 Clear the paper misfeed following the guidance shown on the touch panel Then close all the drawers and covers Printing resumes Tip Paper misfeeds could occur despite there being consistency between the type of paper in a drawer and the one registered for the drawer in the equipment This may be due to two or more sheets being fed together Take the paper out of the drawer fan the stack of paper well and put it back in 44 Clearing a Paper Misfeed Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or Saddle Stitch unit clear the jam following the procedure below Ei P 45 Staple jam in the finisher P 46 Staple jam in the Saddle Stitch unit Bil Staple jam in the finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge
30. of the equipment OFF and then ON and then try again If the error message is still displayed contact your system administrator or contact your dealer for support Your e Filing Session has Timed Out Please Restart Exit from e Filing and change the session timer setting to be longer on the Setup page of the TopAccess Administrator mode Then restart it The items have been modified The items are currently being modified by another user Try again after the other user has finished Cannot start e Filing Session The Disk is Full Erase the unnecessary data from the Control Panel For instructions on how to delete data from the Control Panel refer to the e Filing Guide Cannot create a Box The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot edit the Document The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot insert Page The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot archive Documents The Disk is full Erase unnecessary data using the administrative function or deletin
31. print service 5 Were the proper printer drivers installed Next Step 5 Refer to the Software Installation Guide to install the proper printer drivers 6 Is the IPP port configured with the correct URL Next Step 5 Refer to the Software Installation Guide to configure the proper port 7 Can you see the equipment in Windows Network Next Step E Check that the SMB protocol is enabled in the Neighborhood client computers 8 Can you print to the equipment See the following section to fix the problem End gt P 72 Cannot print with the equipment network connection problems Printing Problems Network Related 87 B Macintosh environment No Check Yes No Corrective Action 1 Is AppleTalk enabled on the equipment Next Step o Enable AppleTalk 2 Arethe IP address properties correctly set Next Step E Set up the IP address correctly g 3 Is the equipment available in the Chooser when Next Step gt Make sure that the AppleTalk zone is supported you click the LaserWriter 8 printer icon by the Macintosh client 4 Can you access any other network device from Next S Refer to your Macintosh networking the Macintosh computer x tep gt documentation or contact Macintosh technical support 5 Can another Macintosh computer on the network Refer to your Macintosh networking print to the equipment If so compare the settings
32. remaining paper from the upper lower um part of the fuser unit x j A CAUTION When you remove paper from the lower part of the fuser unit grasp its front and rear and carefully pull it out Be careful not to cut yourself on the paper mum IJ Be careful not to touch the transfer belt This could cause malfunctioning of the equipment or the poor imaging Close the duplexing unit putting your hands on the position shown in the figure A CAUTION Do not put your hand or fingers on the duplexing unit when closing it They could be caught and this could injure you 24 Clearing a Paper Misfeed E Paper misfeed in the duplexing unit A CAUTION Do not touch the metal portion of the guide plate of the duplexing unit This could burn you Operate the duplexing unit while connected to the equipment Do not operate the duplexing unit when separated from the equipment This could cause a breakdown of the equipment or could injure you 1 Open the bypass tray AMA p ENDO T 2 Open the duplexing unit cover ONNAN AWWW O 3 Remove the misfed paper SHAME ARSE 4 Close the duplexing unit cover A CAUTION Do not put your hand or fingers on the duplexing unit cover when closing it
33. restart the job without canceling it replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 2 the job can be restarted In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size Clearing a Paper Misfeed 39 4 Try copying or printing again Misfeed when printing from the FAX 1 Pull out the drawer in which paper misfeeds occurred and remove all the paper from it If such paper misfeeds occur though AUTO mm or AUTO inch has been selected as the paper size this is caused by the incorrect size detection of the paper placed in the drawer In this case do not remove the paper and proceed to step 3 Place the paper corresponding to the set size in the drawer 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 4 Clear the paper misfeed following the guidance shown on the touch panel Then close all the drawers and covers Printing resumes 40 Clearing a Paper Misfeed E Clearing paper misfeeds caused by a wrong paper type setting Paper misfeeds occur when there is
34. size setting Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the one registered for the corresponding drawer or the bypass tray in the equipment Check paper size setting on control panel for drawer N Check the direction or size of the paper or Check paper size setting on control panel for Bypass Check the direction or size of the paper appears on the touch panel JAM Check paper size setting on control panel for drawer 1 Check the direction or size of the paper TOTAL COUNTER 2061 Pushing the lock lever pull out the duplexing unit from the equipment until it stops In this case just clearing the misfed paper does not prevent another paper from being misfed Be sure to follow the procedure below Troubleshooting differs depending on how the paper misfeed has occurred P 37 Misfeed when making copies or prints using a drawer P 39 Misfeed when making copies or prints using the bypass tray P 40 Misfeed when printing from the FAX 36 Clearing a Paper Misfeed Misfeed when making copies or prints using a drawer 1 Clear the paper misfeed following the guidance shown on the touch panel Open the paper source drawer check that the guide width is correct and there is no folded curled paper or Ly MAX Y Vi overloading and then close the drawer ERES Be sure that the height of the stack
35. the network settings on the equipment If necessary change the network settings on the equipment After the communication comes back online can you see the equipment in the network Next Step g Set up the NetBIOS name of the device correctly If the network environment is using complex subnet or supernet structures is the IP address used by the equipment within the network structures range of valid addresses End Contact your local network support specialist for further assistance 82 Locating the Equipment in the Network ll Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment Corrective Action The equipment is normally located automatically by SNMP When the TWAIN driver File Downloader Address Book Viewer Backup Restore Utility Remote Scan driver N W Fax driver or printer driver cannot automatically discover the equipment over the network the most likely cause is limitations of the protocols supported by the computer In some cases you need to add or update network components however first see the checklist below to fix the problem No Check Yes No Corrective Action 1 Is SNMP enabled on the equipment Next Step E Enable the SNMP MIB 2 Are the SNMP setting of the equipment and that SNMP V1 V2 Check if the community names of of the software the same Net S the equipment
36. then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated on the rear side guide 6 Connect the External Large Capacity Feeder to the equipment Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure AY Y fy ala UU g Clearing a Paper Misfeed 19 ll Paper misfeed in the drawer feeding portion A CAUTION Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder 1 Pushing the lock lever separate the External Large Capacity Feeder if attached optional from the equipment 2 Open the feeder cover on the right NANI S E A 3 Remove the misfed paper from the drawer SES S o p 4 Close the feeder cover 5 Connect the External Large Capacity Feeder if attached optional to the equipment Move it slowly placing your hands on the point shown in the figure With alu 4 20 Clearing a Paper Misfeed lll Paper misfeed in the drawers Open the paper source drawer and remove the misfed paper 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer Be sure
37. to determine if the cause of the problem is related to a network If it is see P 86 Printing Problems Network Related In that section several OS and printing method based check lists are provided to help you find the appropriate action to take No Check Yes No Corrective Action 1 Have you set the protocol settings so they are Set up the proper protocol compatible with your network and client protocol Next step gt settings 2 Have you set up the appropriate type s of print Next Step EN Check the settings required for your printing Services that should be supported environment 3 If you are using Novell print services did you set Set up the NetWare server up the Novell side of network printing such as Next Step an Refer to the Software Installation Guide creating print servers and attaching the print queue 4 Ifyou set up Novell print services can you see the Refer to your Novell PCONSOLE or NWAdmin print job using PCONSOLE or NWAdmin i d gt user documentation for help with using these utilities 5 Have you checked the gateway and subnet Set up the TCP IP correctly settings to make sure that the equipment is part of Next Step E the same network gateway as the client from which you are trying to print 6 Are other services and communications Refer to your network documentation or use a performed over the network behaving in the End gt network diagnostic utility
38. 1 Open the Reversing Automatic Document Feeder Push the green lever open the reverse cover and remove the original aS 16 Clearing a Paper Misfeed 3 Push the green part to close the reverse cover 4 Close the Reversing Automatic Document Feeder ll Paper misfeed in the Reversing Automatic Document Feeder upper 1 Raise the lever and open the upper cover 2 Remove the misfed original s Turn the inner green dial and remove the misfed original 3 17 Clearing a Paper Misfeed 4 Raise the green lever open the transport guide and remove the original Close the transport guide Raise the original feeder tray and remove the original under the guide plate T Lower the original feeder tray 8 Close the upper cover ll Paper misfeed in the External Large Capacity Feeder optional A CAUTION Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder Pushing the lock lever separate the External Large Capacity Feeder optional from the equipment 18 Clearing a Paper Misfeed 2 Remove the misfed paper by turning the green dial 3 Remove the misfed paper from the equipment 4 Pull out the drawer of the External Large Capacity Feeder and remove the misfed paper 5 Check that there is no folded curled paper or overloading and
39. AP server is correctly running 2 Isthe LDAP server setting correctly set Enter the correct LDAP setting Re enter the End gt correct password carefully because it is displayed by asterisks E LDAP authentication takes a long time Problem Description It takes a long time to perform LDAP authentication on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step o Confirm that LDAP server is correctly running 2 Isthe LDAP server setting correctly set Enter the correct LDAP setting Reenter the End gt correct password carefully because it is displayed by asterisks LDAP Search and Authentication Problems 85 Printing Problems Network Related Among the several ways to use the equipment in the network the simplest one is to set the equipment in the TCP IP environment using a DHCP server to assign IP addresses dynamically to devices Using the default settings also assures an easier network implementation although you may be required to customize the settings to accommodate them in your particular environment Some common network configurations are shown below along with the steps required to configure the equipment If you perform all the steps in the applicable checklist and still cannot print satisfactorily w
40. Copied image is blurred There is a gap between the platen glass and the original Lower fully the cover of the Reversing Automatic Document Feeder so that the original closely contacts the platen glass The copy paper is damp Replace it with dry copy paper 64 Copying Problems Problem Description Cause Corrective Action Copied image has black streaks in the horizontal direction The scanning area or guides is marked Clean them 2 P 100 Daily Care for the Equipment Copied image is rough The paper type setting is not suitable for the paper actually used Match the paper type setting to the actual paper you are using If you use plain paper with the setting of plain paper or plain paper 2 try plain 1 for better output The output may not be improved on some types of paper e g paper with rough surface Copied image has little gloss The paper type setting is not suitable for the paper actually used Match the paper type setting to the actual paper you are using If you use plain paper with the setting of plain paper or plain paper 1 try plain 2 for better output The output may not be improved on some types of paper e g paper with rough surface A color original is copied in black and white even if AUTO COLOR is selected for the color mode Some color originals may be copied in black and white Origi
41. Description When accessing the printer properties the message Retrieval of printer configuration failed is displayed Corrective Action The printer driver cannot communicate with the equipment Try the steps in the checklist below No Check Yes No Corrective Action 1 Is the equipment turned on Next Step o Turn on the equipment 2 Can you connect the computer to the equipment Next Step B Restart the equipment via TopAccess 3 Does the same message appear again when you Check the printer driver port assignment and gt End s access the property of the printer driver make sure that it is correct E Cannot change settings on the Device Settings tab Problem Description The Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log on with the Administrator Printer Driver Problems 71 Network Connection Problems This section describes the troubleshooting for printing in the network connection environment See also the checklists by types of printing and operating systems on LJ P 86 Printing Problems Network Related Tip E Cannot print with the equipment network connection problems Problem Description cannot perform printing with the equipment Corrective Action See the checklist below
42. Document Feeder is not fully lowered Lower it fully to block outside light The original glass platen sheet scanning area and guide are marked Clean them 2 P 100 Daily Care for the Equipment The copy density is set too dark Adjust the density lighter manually or try the automatic density mode A transparent original such as transparency or tracing paper is being used To copy a transparent original clearly put a sheet of blank and white paper behind the original Make sure that the paper is large enough to cover the original Copy image is skewed The original is sent from the Reversing Automatic Document Feeder at a skew Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight Copied image is partially missing The size or orientation of the copy paper and that of the original are not consistent The reduction ratio is not properly set Fit the copy paper size to the original or set the reduction ratio for the copy paper The binding margin is too wide Set the binding margin width to fully cover the original For details refer to Chapter 4 of the Copying Guide The original is larger than the printable area The outside part of the printable area cannot be copied The Full Image function enables you to copy the whole image of the original in the 95 9996 reproduction ratio
43. OI DE L APPAREIL NET 1647 g COMPONENTS Polyester resin ANT D EN FAIRE USAGE Wax Carbon black 1333 86 4 Silica 68909 20 6 Ferrite TOSHIBA T FC65D K FOR e STUDIO5540C e STUDIO6540C TOSHIBA TEC CORPORATION 2 17 2 Higashigotanda Shinagawa ku Tokyo 141 8664 Japan MADE IN CHINA FABRIQUE EN CHINE Never place it upright Ne jamais positionner verticalement gt PS lt PAT P SHAKE THE NEW TONER CARTRIDGE STRONGLY WITH THE LABEL SURFACE DOWN TO LOOSEN THE TONER INSIDE AGITEZ BIEN LA NOUVELLE CARTOUCHE AVEC LA SURFACE DE L TIQUETTE FACE BAS POUR LIB RER LE TONER QUI EST A L INT RIEUR Replacing a Toner Cartridge 49 Recommended toner cartridges To assure optimal printing performance we recommend that you use only genuine TOSHIBA toner cartridges If you use a TOSHIBA recommended toner cartridge you can utilize the following two functions of this equipment Cartridge detecting function This function checks if the toner cartridge is correctly installed and notifies you if it is not Toner remaining check function This function notifies you when there is little toner remaining in the cartridge as well as notifying it to your authorized service representative automatically by the remote service If you are using a toner cartridge other than the one we recommend the equipment may not be able to detect whether itis installed or not Therefore even if the toner cartr
44. Printing data storing limitation error Printing with the data being stored to the HDD temporarily Proof print 4211 Private print Scheduled print etc cannot be performed Use normal printing e Filing storing limitation error Printing with the data being stored to the HDD print and e Filing print to 4212 AE rd e Filing etc cannot be performed Use normal printing 4213 File storing limitation error The file storing function is set to disabled Check the setting of the equipment Fax iFax transmission failure The Fax iFax transmission or N W Fax iFax function is set to disabled 4214 Check the setting of the equipment 4221 Private print only error Jobs other than Private printing cannot be printed Perform Private printing 4311 No authority to execute a job The user has not been authorized to perform this operation Ask your administrator 4312 Not authorized to store a file The user has not been authorized to perform this operation Ask your administrator 4313 Not authorized to store in e Filing The user has not been authorized to perform this operation Ask your administrator 4314 Not authorized to send a Fax iFax The user has not been authorized to perform this operation Ask your administrator 4321 Not authorized to perform printing in the The user has not been authorized to perform this operation Ask your specified setting administrator 4411 Image data generation failure Check if the file to be printed is broken Perform pri
45. Problems See the table below when you have a problem in operating copy function or have an unexpected copy output Problem Description Cause Corrective Action Functions cannot be set Another function that is unavailable for the combination has already been set Some functions cannot be combined For details refer to Chapter 8 of the Copying Guide Copying stops during scanning of the originals The message The number of originals exceeds the limits Will you print out stored originals appears The number of scanned pages has reached the maximum To copy the scanned images press YES To cancel press NO Copying stops during scanning of the originals The message Not enough Work Space to store originals Will you print out stored originals appears No available internal memory remains To copy the scanned images press YES To cancel press NO Copied image is too light No toner is left The message Install new Black Cyan Magenta or Yellow cartridge appears when no toner is left Replace the toner cartridge of the color the message indicates 2 P 49 Replacing a Toner Cartridge Copy density is set too light Darken the density manually or try the automatic density mode Copied image is too dark Copy density is set too dark Lighten the density manually or try the automatic density mode Copied image has marks The Reversing Automatic
46. TOSHIBA Leading Innovation gt gt gt MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F srupio5540c 6540c 6550c 2011 2013 TOSHIBA TEC CORPORATION AII rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC Preface Thank you for purchasing TOSHIBA Multifunctional Digital Color System This guide describes how to troubleshoot the problems that could occur while you are using the equipment Keep this guide within easy reach and use it to configure an environment that makes best use of the e STUDIO s functions E How to read this manual L Symbols in this manual In this manual some important items are described with the symbols shown below Be sure to read these items before using this equipment A WARNING Indicates a potentially hazardous situation which if not avoided could result in death serious injury or serious damage or fire in the equipment or surrounding assets Indicates a potentially hazardous situation which if not avoided may result in minor or moderate A CAUTION d injury partial damage to the equipment or surrounding assets or loss of data Indicates information to which you should pay attention when operating the equipment Other than the above this manual also describes information that may be useful for the operation of this equipment with the following signage Tip Describes handy information that is use
47. TROUBLESHOOTING FOR THE HARDWARE 4 After the transparent cover is lifted take the empty staple case out of the cartridge Fit the new staple case into the staple cartridge Insert it to the rear until it clicks At this step do not remove the seal bundling the staples Press down the transparent cover of the cartridge Press it down until it clicks T Pull out straight the seal bundling the staples Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click Refilling With Staples 59 1 TROUBLESHOOTING FOR THE HARDWARE 9 Return the Saddle Stitch unit to its original position Close the front cover of the finisher 60 Refilling With Staples Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full dispose of the paper punchings following the procedure below 1 Open the cover of the Hole Punch Unit 2 Pull out the hole punch dust bin 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the cover of the Hole Punch Unit Cleaning the Hole Punch Dust Bin 61 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems of copy function and copy output Copying Problems ciere ae areara a e a eaa een ya ax ya eu YR Ree age R dne Y Rana FR ESSEN Sax FARE CERRAR R ERR ERR KR RE RENS 64 Copying
48. They could be caught and this could injure you SONS ANS 5 Close the bypass tray Clearing a Paper Misfeed 25 E Paper misfeed in the Finisher and the Hole Punch Unit both optional 1 Separate the Finisher from the equipment 1 Open the front cover of the finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the lever to unlock the finisher 3 Placing your hands on the positions shown in the figure move the finisher slowly until it stops and then open the front cover of the finisher When the Hole Punch Unit is not installed When the Hole Punch Unit is installed Raise the lever and open the upper receiving tray of the finisher 3 Remove the misfed paper 26 Clearing a Paper Misfeed 4 Remove the misfed paper from the right or left side 5 If the paper size is small turn the knob shown in the following figures to send the paper and then remove the misfed paper When the Hole Punch Unit is installed open the front cover of the finisher and turn the 2 knobs at the same time When the Hole Punch Unit is not installed When the Hole Punch Unit is installed 6 Remove the paper misfed in the equipment side Lower the shutter of the paper exit portion and remove the pape
49. ad it from this equipment B N W Fax Driver General Errors LJ Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corrective action Communication between the N W Fax driver and this equipment failed Make sure that this equipment is operating If not turn its power ON Connect the N W Fax driver with this equipment through the TopAccess If the connection fails reboot the computer and this equipment LJ The fax jobs are not listed on the Logs Transmission screen in TopAccess Problem description When confirming the fax job logs on the Logs Transmission screen in TopAccess the fax jobs that are sent are not displayed Corrective action If the relevant fax job is not included in the Log list your transmission job may not have been performed In this case search for jobs without the department code in the JOB STATUS FAX on the control panel Then select the relevant fax job and press the SEND button to resend it 90 Network Fax N W Fax Driver Problems L Fax transmission cannot be performed with a cover sheet Problem description In a N W Fax driver which is set to the IPP port no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and
50. ail my scans Problem Description have scanned a document and sent the copy as an e mail attachment but the e mail does not reach the specified e mail address Corrective Action Check the following points The correct e mail addresses are specified The equipment is correctly configured for and connected to the network Forthe SMTP Client settings the SMTP server address is correctly set Forthe SMTP Client settings the Port Number is correctly set Forthe SMTP Client settings the settings for SSL and or authentication are correctly set The data size of the attached file is smaller than equal to the maximum data size receivable on the recipient s side For details on the network settings refer to the TopAccess Guide For details on e mailing the scanned image refer to the Scanning Guide Bl Cannot find the data saved in the shared folder Problem Description have scanned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action For Windows OS search the network for the equipment using the search function of Explorer The data are stored in the equipment s shared folder named FILE SHARE e For Macintosh make sure that the OS version is Mac OS X 10 3 x or later a client computer running Mac OS X 10 2 x or earlier cannot access the shared folder on the equipment If your computer is running Mac OS X 10 3 x or later search the network for the eq
51. aking the call again 0050 Line busy Reattempt the communications 0053 Security Mismatch in Relay or Mail Box Confirm the remote party s Security Code system password and your transmission setup 00BO Signal Error or Line Condition Error Reattempt the communications 00B500CO0 00C400D0 00D2 00E8 HDD error Reattempt the communications If the error still persists contact your service representative 00F0 Software failure Reattempt the communications If the error still persists contact your service representative 00F1 Hardware noise Reattempt the communications If the error still persists contact your service representative 4C10 System access abnormality Turn the power OFF and then back ON Perform the problem job again If the error still persists contact your service representative 4C Insufficient memory Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then back ON and try again 1C12 Message reception error Turn the power OFF and then back ON Perform the job in error again 1C13 Message transmission error Turn the power OFF and then back ON Perform the job in error again 4C14 Invalid parameter If a template is being used create it again If the error still persists turn the power OFF and then back ON and try again Exceeding file capacity Ask your administrator to change the Fragment Page Size setting for 1C15 the Internet Fax setting or reduce the numb
52. an and K black See the color indication on the touch panel and replace the toner cartridge About another 2000 copies can be made after this message appears The number varies depending on the conditions of copying LE P 49 Replacing a Toner Cartridge Check paper size setting on control panel for drawer N Check the direction or size of the paper Paper misfeed has occurred because of the mismatch between the paper size placed in drawer N and the size registered for drawer N on the equipment Just removing the misfed paper does not prevent another paper from being misfed Be sure to correctly register the paper size in the equipment LLI P 36 Clearing paper misfeeds caused by a wrong paper size setting Check paper type setting for drawer N Paper misfeed has occurred because of a mismatch between the paper type placed in drawer N and the type registered for drawer N on the equipment Just removing the misfed paper does not prevent another paper from being misfed Be sure to correctly register the paper type in the equipment LI P 41 Clearing paper misfeeds caused by a wrong paper type setting Paper for left drawer can be added No paper remains in the left tray of the Tandem Large Capacity Feeder You can add paper while the copy function is in operation Open the drawer of the Tandem Large Capacity Feeder and add paper in the left drawer For details refer to Chapter 1 of the Copying Guide
53. are displayed on the touch panel Only the MAIN POWER lamp lights The power of the equipment is not turned ON Press and hold the POWER button until the ON OFF lamp lights The equipment is in the Super Sleep mode Press and hold the POWER button until the ON OFF lamp lights to clear the Super Sleep mode Refer to the Quick Start Guide The touch panel is dim The contrast of the touch panel is adjusted lower Adjust the contrast lighter Refer to the MFP Management Guide The button does not respond to my operation Saving energy Press START button appears on the touch panel The equipment is in the energy saving mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode Refer to the Quick Start Guide The button does not respond to my operation The MAIN POWER lamp the ON OFF lamp and the ENERGY SAVER button light The equipment is in the Sleep mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the Sleep mode Refer to the Quick Start Guide The button does not respond to my operation Only the MAIN POWER lamp lights The power of the equipment is not turned ON Press and hold the POWER button until the ON OFF lamp lights The equipment is in the Super Sleep mode Press and hold the POWER button until the ON OFF
54. ase Remove Paper Remove the paper from the tray Saddle Tray Full Please Remove Paper Remove the paper from the tray Job Separator 1 Full Please Remove Paper Remove the paper from the tray Job Separator 2 Full Please Remove Paper Remove the paper from the tray Paper Empty in Drawer 1 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 2 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 3 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 4 Please Add Paper Set the paper in the drawer Paper Empty in External Large Capacity Feeder Please Add Paper Set the paper in the External Large Capacity Feeder Paper Empty in Large Capacity Feeder Please Add Paper Set the paper in the Large Capacity Feeder Paper Misfeed in Job Separator Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Automatic Duplexing Unit Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Insertion Misfeed Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Printer Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Finisher Please Clear Paper Path Remove the misfed paper from the Finishe
55. bled 2A40 System fatal error Turn the power OFF and then back ON Try scanning again 2A50 Job canceled The job was canceled Power failure occurred Make sure that the power cable is connected properly 2A51 MS A and is inserted securely Resend the job Authentication for WS Scan failed When Fax amp Scan of Windows is used with the WIA 2A60 driver check if the user name for the login is registered When the control panel or EWB of the equipment is used check if the user name for the login is registered 2A70 Insufficient permission to execute RemoteScan Check if the user is authorized to perform this job 2A71 Insufficient permission to execute WS Scan Check if the user is authorized to perform this job 2A72 Insufficient permission to access e Filing box using Check if the user is authorized to perform this job Error Code Problem Description Corrective Action Store to e Filing 2B11 Job status failed Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2B20 Failure to access file Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2B30 Insufficient disk space Delete unnecessary documents in e Filing and try again 2B31 Failure to access Electronic Filing Turn the power OFF and then back ON Retry the job in error Delete the spec
56. blems eesssseeeeeeeen menn meme nre enne nennen nnns 70 Command line options not processed ssssssssseseeeeneeeen nennen ennemis nnn en nennen nne enne 70 Retrieval of printer configuration failed sese enne AE nen nene nnne eere 71 Cannot change settings on the Device Settings tab meer 71 Network Connection Problems ceeee eset teen teeta eens 72 Cannot print with the equipment network connection problems seeeeee eem 72 Cannot print with SMB pririt 2 nt ioc tecto eter pre EE Eh Inte eaaa eaaet kesitine AREE bae Pee gebe ERR Ld 72 Cannot print properly with AppleTalk print sseseeseseeeeeneen nennen nnnm nene enne nens 72 Client Problems cho EE 73 Checking thie client st tus Ier tongege ova cebdade ns daceds sayeh on badcapeebegedeh pdbcabda rti etes 73 Hardware ad ell I II 74 Print jODSsMOt UPUT PEE 74 Print Job Problems This section describes how to clear the print jobs errors ll Clearing print job errors Problem Description A print job error occurs and JOB STATUS blinks when the paper specified by the computer is not set in the drawers of the equipment iy COPY sr serine ae Taner READY Press JOB STATUS button pm aauto i ona 5 copy NON STAPLE nex BLACK ZOOM 2 FNSHNG 333 AUTO 333 colon o o
57. bypass tray in the equipment Register the paper size correctly Just clearing the paper misfed does not prevent another paper from being misfed 1 P 36 Clearing paper misfeeds caused by a wrong paper size setting Misfeed in bypass The paper placed on the bypass tray misfed Remove the misfed paper and set the paper again Check the direction or size of the paper on the bypass tray and press START The direction or the size of the paper placed on the bypass tray is incorrect Check the direction and the size of the paper and then replace it on the bypass tray The side guides of the bypass tray do not fit the paper length Align the side guides of the bypass tray to the paper length Reboot the machine An error occurred in the equipment which has stopped normal operation Rebooting the equipment may correct the error To reboot the equipment turn the main power switch off and then on Toner near Empty A toner is running out indicates the color The colors are shown in abbreviations when two or more toners are running out Y yellow M magenta C cyan and K black Some toner is still left in the toner cartridge while this message is displayed You do not have to replace the toner cartridge yet Check the color of the toner on the touch panel and prepare the toner cartridge About another 2000 copies can be made after this message appears Replace the toner
58. cartridge after the toner has completely run out Install new toner cartridge is displayed at that time e Ifyou replace a toner cartridge with a new one while some toner remains make sure to clear the counter This is necessary for the equipment to display the next Toner near Empty message at the proper time For the procedure see below 1 P 52 Replacing a Near Empty toner cartridge Black and white print is available while the other colors has run out Neither color nor black and white print can be done when the black toner has run out Confirm waste toner box is attached and close waste toner box cover The waste toner box is not securely attached or the waste toner box cover is open Confirm the waste toner box is securely mounted and close the waste toner box cover LL P 55 Replacing the Waste Toner Box Dispose of used toner The waste toner box is full Replace the waste toner box following the guidance displayed on the touch panel GEI P 55 Replacing the Waste Toner Box Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full Remove the paper punchings GEI P 61 Cleaning the Hole Punch Dust Bin This original is copy protected An attempt is made to copy a prohibited original This original cannot be copied DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the department has reached 0 For
59. celing it replace the paper in the drawer with that corresponding to the type set in the equipment after the paper misfeed is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 5 Press the USER FUNCTIONS button on the control panel USER FUNCTIONS INTERRUPT COUNTER OOS LOS OO LOGS 6 Press the USER tab to enter the USER menu and DRAWER t USER FUNCTIONS P j sTerTl lelsis GENERAL COPY FAX SCAN E FLING LIST gt a il gt gt gt 1 3 6 PO LE e i a awg E E CUN 2011 05 10 MEM JOBSTATUS 42 Clearing a Paper Misfeed T Press the drawer button indicated in the message and PAPER TYPE n DRAWER SIZE A3 J A4 J A amp R ASR AUTO mm LD J LT J LTR J ic AUTO inch B4 B5 J B5 R FOLIO STR J COMP J 131G 85SQ e J tK t8 305x457 320x450 320x460 S mec S meke e meks ee armee noe Yim mem fa SPECIAL E FAX M NICE 9 Press the USER FUNCTIONS button to return to the basic menu and try copying or printing again Tip Paper misfeeds could occur despite there being consistency between the type of paper in a drawer and the type registered for the drawer in the equipment This may be due to two or more sheets being fed together Take the paper out of the drawer fan the stack
60. col is enabled 2D69 NetWare service is not available Ask your administrator whether the NetWare protocol is enabled 2DA6 Failure to delete file Delete the files in the shared folder with Explorer turn the power OFF and then back ON and reattempt the problem job If the error still persists contact your service representative 2DA7 Failure to acquire resource Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2DCO Job canceled The job was canceled 2DC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Store to USB Wrong Job status Turn the power OFF and then back ON Try the uc problem job again If the error still persists contact your service representative Not enough memory Wait for a while and try again If the error still persists 2b11 turn the power OFF and then back ON and make another effort Invalid parameter specified If you are using a template create it again If the error 2E14 still persists turn the power OFF and then back ON and then try again 2E15 Exceeding maximum file capacity Divide the file into several files or reattempt in a single page format Error Codes 103 Error Code Problem Description Corrective Action 2bE30 Failure to create directory Make sur
61. corporated in the United States and or other countries Mozilla Firefox and Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U S and other countries IBM AT and AIX are trademarks of International Business Machines Corporation NOVELL NetWare and NDS are trademarks of Novell Inc TopAccess is a trademark of Toshiba Tec Corporation Other company and product names given in this manual or displayed in this software may be the trademarks of their respective companies Preface 1 CONTENTS Preface La hee coves eeccsusn nate E RES E dadndsncdesk cun rrr E SEN N TERR E TE T RZREEENNAD 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed eeeeeeeeeeeeeenee enne nennen nnn riens 8 Messages Displayed on the Touch Panel eene enn 10 Clearing a Paper Misfeed eese nennen nennen nennt nnne nnne nn nnn nennen 14 Locating a paper misfeed 200 cece eee ceeeeeceeeeeeeceeeeeeeee tata caaaaaaaaeeeeeeeeeeeeeeeeeseesensansaeeeeeeees 14 Clearing a paper misfeed cee cccccececeeeeeeeeeceeneeeceeeeeeeeeeeeseaeacaaaeeeceeeeeeeeeeeesenscenisaeeeeeeeees 15 Paper misfeed in the Reversing Automatic Document Feeder lower 16 Paper misfeed in the Reversing Automatic Document Feeder upper 17 Paper misfeed in the External Large Capacity Feeder optional
62. e Problem Description Corrective Action 4011 Job canceled The job was canceled 4021 Power failure Check whether the power cable is connected properly and is inserted securely 4031 HDD full error Delete unnecessary private print jobs and invalid department print jobs User authentication error The user performing the printing has not been authenticated or 4041 SEM registered Perform user authentication or user registration 4042 Department code authentication error Check the information about the department code registered in this equipment There is something wrong with the Ask your LDAP server administrator about it 4045 connection with the LDAP server or its authority setting The number of prints has become 0 The number of prints specified in department and user management has 4111 become 0 at the same time Set the number again or perform initialization 4112 The number of prints has become 0 The number of prints specified in user management has become 0 Set the number again or perform initialization 4113 The number of prints has become 0 The number of prints specified in department management has become 0 Perform initialization Job cancellation due to the external 1 Putin a coin and perform printing again counter error 2 Insert a card and perform printing again or contact your administrator 4121 ee h 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again
63. e device shown on the touch panel differs depending on the composition of the options ES installed mn ll Clearing a paper misfeed Remove the misfed paper from the bridge unit after you have cleared all the other misfeeds Pulling out the bridge unit from the equipment may tear the paper left inside the equipment 1 Clear the paper misfeed Clear the paper misfeed following the guidance shown on the touch panel Press A or v to scroll the pages Misfeed in copier TOTAL COUNTER Open the duplexing unit cover After clearing the misfeed close all the opened covers The equipment starts to warm up Follow the guidance on the touch panel Tips on removing misfed paper Note the following points in removing the misfed paper Remove the misfed paper from the bridge unit after clearing all the other misfeeds Remove the misfed paper from the bridge unit after you have cleared all the other misfeeds If you pull out the bridge unit from the equipment with the misfed paper left the misfed paper may be torn and left inside the equipment Remove the misfed paper carefully so as not to tear it To avoid tearing the misfed paper remove the paper slowly with both hands Using force may tear the paper making it more difficult to remove See also that no pieces of torn paper are left inside the equipment When the paper misfeed sign remains after removing the misfed paper Depending on the timing of the occu
64. e that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E31 2E33 Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E32 Failure to delete file Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2E40 Failure to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption errorFailure to
65. ect the other drawer Printing was attempted but failed The paper could not be output on the tray selected for the paper output because of a mismatch between the paper size and the tray 1 Paper with the size of 320 mm x 450 mm 320 mm x 460 mm or 330 mm x 483 mm 13 x 19 tried to be output in the lower receiving tray of MJ 1103 MJ 1104 2 Paper with the length of 457 mm 18 or longer tried to be output in the lower receiving tray of MJ 1103 MJ 1104 3 Paper with the length of 483 mm 19 or longer tried to be output in the receiving tray of the Finisher 10 Messages Displayed on the Touch Panel Delete the failed print job select the appropriate tray for the paper and perform printing again Message Problem Description Corrective Action Cannot print this paper type Set the other paper type Printing was attempted but failed The paper could not be output in the tray selected because of a mismatch between the paper type and the tray Special paper or thick 4 paper tried to be output in the lower receiving tray of MJ 1103 MJ 1104 Delete the failed print job select the appropriate tray for the paper and perform printing again Change from this mode Count over cannot store anymore The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning Ask your administrator for details of setting the limit for the number
66. ed in the drawer or on the bypass tray and the size registered on the equipment For details refer to Chapter 1 and 2 of the Copying Guide The paper type setting registered for the equipment is inconsistent with paper in a drawer or on the bypass tray Match the type of the paper placed in the drawer or on the bypass tray and the one registered to the equipment For details refer to Chapter 1 and 2 of the Copying Guide The bundle of paper exceeds the height limit line indicated on the side guide Remove some paper to set it within the height limit line indicated on the side guide There is too much space between the paper and the side and end guides of the drawer Adjust the space between the paper and the side guide or the end guide not to take much space If the thick paper is misfed take a little space between the paper and the side guide For details refer to Chapter 1 of the Copying Guide Hidden misfed paper has not been removed Check the sign again on the touch panel to see where the misfeed occurred CE P 14 Clearing a Paper Misfeed fed together Two or more sheets of paper are Sheets of paper are stuck together Loosen the stack of paper well and set it again Sheets are not aligned when exiting Sheets are placed in the drawer with the wrong side up Check the printing side of the sheets and place them correctly Information about the printing side may be given on the
67. ed paper does not exceed the Fez line indicated inside of the side guides z 3 Close all the drawers or covers Press YES when Cancel print job appears The print job is canceled STORAGE SETTINGS ve TEMPLATE REMAIN AUTO SarE rey Cancel print job MEN JOBSTATUS If you do not want to cancel the print job To restart the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 5 Press the USER FUNCTIONS button on the control panel USER FUNCTIONS OG INTERRUPT GHI JKL MNO DOG COUNTER PQRS TUV K nS ESI Clearing a Paper Misfeed 37 6 Press the USER tab to enter the USER menu and DRAWER t USER FUNCTIONS as E E eg E Al 3 E GENERAL COPY FAX SCAN E FLING UST gt gt gt gt gt B 1 SS oe E 1 i A 40 A 3 ug e d a CHECK Bluetooth pec E MAL PRNTNG gt CLOSE SIZE A3 A4 J A4R J ASR AUTO mm LD J LT J LTR J LG AUTO inch B4 B5 J B5 R J FOLIO STR COMP J 1918 J 85SQ wd Ji sea 305x457 320x450 320x460 SIZE EN l Aan asa AUTO mm LD 1 c5 J LG AUTO inch
68. ed with the department code during scanning Ask your administrator for details of setting the limit for the number of copies Add paper No paper remains in a drawer or on the bypass tray Set paper in the drawer or on the bypass tray The touch panel indicates which drawer or the bypass tray has no paper To set paper refer to the Copying Guide CALL FOR SERVICE The equipment requires adjusting by a service technician Contact your service representative with the error code C displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment Examine stapler in the saddle stitch unit A staple jam has occurred in the stapler of the Saddle Stitch unit Remove the jammed staples CL P 46 Staple jam in the Saddle Stitch unit Check staple cartridge in the saddle stitch unit No staples remain in the stapler of the Saddle Stitch unit Refill the staples P 57 Refilling With Staples Check staple cartridge No staples remain in the stapler of the Finisher z efill the staples O P 57 Refilling With Staples Examine stapler A staple jam has occurred in the stapler of the Finisher z emove the jammed staples D P 45 Clearing
69. eeeeeeeeeeeeeees 22 Saddle Stitch unit essssssssseses 29 side receiving tray 33 ping command ssssssesssseeeeenenenerereennn 84 Port pritit r driver ae ee repe cR RR 70 Print job errors contendere oe etre te E pee cdd 68 Printer configuration retrieving sess 71 Printing environment lini dei E NEN EI 88 Macintosh 2 2 1 t eterne i onn I nere ud 88 NetWare acuratetea iaa need 87 Novell Prnt iret en ice exudes eraot eet tres 72 Up appo EE 88 WINDOWS iver iei ode ete e D er tet Seine 86 87 Printing problems network related 86 Private printjOD cct o RT ED sak ieee ence 69 R Raw TCB print acciaio idi ace b ine eese bpte ln 86 Regular maintenance sss 110 Replacing toner cartridge eseeeeeeeeeeeeeeeeeeeeees 49 S Scan data e mailing scan data sss 76 saving in the shared folder neeesser 76 Sleep mode ope e eer Teri EEA DER VETE Ree ipis 108 SMB prihit iion ehe eet A 72 86 Staple jam clearing FINISHER 2 rtt E He tees dake ia tee odds 45 Saddle Stitch unit eesssssssssss 46 Staples refilling FinisDer z tu p HE Rr a Bots 57 Saddle Stitch unit essssssssess 58 Super Sleep mode sse 108 T Toner cartridge Toner Near Empty message eene 52 replacing 5 eto tte ein eire deti eibi ites 49 INDEX 111 U U
70. eeeeeeeenenennn nennen nennen nnn nnne 61 When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment This section describes how to solve problems with some of the screen examples Screen Description Remedy a_COPY BEIGE serine ar TATE Add paper REMAIN 2 FINSHNG gt B4 il ss a EXT 7X TRAY BASIC D E Paper Empty TEXT PHOTO iim m Auro gl x35 ORIGINAL L MODE MEMORY la CLEAR A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following pages P 10 Messages Displayed on the Touch Panel Misfeed in copier TOTAL COUNTER Open the duplexing unit cover 2058 The original or copy paper is misfed Remove it following the guidance on the touch panel P 14 Clearing a Paper Misfeed COVER OPEN Close the Duplexer cover on the right A cover is open Check which cover on the touch panel and then close it securely 8 When This Screen Is Displayed 1 TROUBLESHOOTING FOR THE HARDWARE Description Remedy Toner has run out Confirm the color of the corresponding toner cartridge on the touch panel and then replace it P 49 Replacing a Toner Cartridge The waste toner box is full Replace
71. eeeeees 86 SMB print in a Windows operating system environment sse nennen 86 Raw TCP or LPR print in a Windows operating system environment sse 86 IPP print in a Windows operating system environment esseseeeeenem enne n nennen nnne 87 Novell print in a NetWare environment eret eee titer nnn tnt be Ern pepe aak aaaeei Edan ning 87 Macintosh environment iet e e te errore Ri Deiode Eder HELPER Die gestu seed se Xd e En d eee uon ie e eoe Due addas 88 UNIX LINUX environment EERE nennen enne en nere enr en terns en nri entretenir seen e nennen nens 88 Network Fax N W Fax Driver Problems eeseeeeeeeeeeeeeeeeenn nnne nennen 89 N W Fax Driver Installation Error Messages sssseeeeee mee nemen en nene e nnne 89 N W Fax Driver General Errors erecti eee Ere ester e to creep e Eee e shies De Bg e Rede dg Eee A ee 90 Client Software Authentication Problems eeeeeeeeeeeeeeeeeeeeneenn nnne 92 Cannot log in using client software ssssssseeeeeenneem eene nnn ennnrnen neret trn en nene entren erret 92 Locating the Equipment in the Network ll Cannot locate the equipment in the network Problem Description cannot locate the equipment in the network Corrective Action Improper settings may cause problems in locating the equipment in the network Try the checklist below to d
72. ene dove Ere died 65 setting functions sssssseeeeseee nee 64 skewed image sssseees 64 stains eL M 64 streaked image ionni iiaiai ariii nadide 65 D Department code sss 108 Device Settings tab 71 Document password ececeeeeeeeeeeeeeeeeeeeeeaeeeeaeanaes 69 E e Filing Web Utility contents frame snini iii ii iiaii 78 error messages e ahne naadi o aaan r e 79 session ends i tie een ene donet de dcdit te 78 SUD windOWS ssseseeeneeen enne 78 Energy saving mode ccceeeeeeeeeeeeeeeeeeeeeeeeeeeeaeaes 108 Errol Codes ooo PReO UMP 98 print JoDS eoo e a e a a a aa E A E 98 SCAN LO oe aiite LU TATEA 101 transmission and reception ssssssusss 99 Error messages e Filing Web Utility esesesesem 79 TOPAGCESS scence IA eV se d dd ia 96 TOUGH panel 1 15 52 8 4 t sedan Pines deat ape Prae ee ege R 10 H Hardware problems ccssseceseceseceeeeeeseeeeeeeueesaeaaaes 74 Hole punch dust bin ssesessssseeeeeeennnn 61 l Icons on TopAccess Call for ServiCe E TEE TE 95 COVEr ODER i eri e deta eae 94 paper empi i eire PPAR ai aa 95 paper misfeed esses 95 printer error 1 seinen siai aia 94 printer error 2 22 e eer pro tease ites 94 Staples empty sssssseeeemm 95 toner Empty err inani itea anidan peines 94 waste toner full
73. er of pages and try again 1C30 1C33 Disk access error Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then back ON and try again C40 Image conversion abnormality Turn the power OFF and then back ON Perform the job in error again If the error still persists contact your service representative HDD full failure during processing Reduce the number of pages of the job in error and perform it again 1C60 Check whether the server or local disk has sufficient space in its disk capacity Address Book reading failure Turn the power OFF and then back ON Perform the job in error again 1C61 Reset the data in the Address Book and perform the job again If the error Still persists contact your service representative 1C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment 1C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment 1C65 SMTP address unset Ask your administrator to set the SMTP server address 1C66 Server time out error Check whether the SMTP server is operating properly SMTP server connection error Ask your administrator to set the login name or password of the SMTP 1C69 server and try again Check whether the SMTP server is operating properly Error Codes 99 Error Code Problem Description
74. ess YES To cancel press NO REPLACE TONER CARTRIDGE Select toner cartridge color to change Exchange a toner cartridge with reference to the following guidance ATTENTION Do you change a toner cartridge If you press YES go to the next step If you press NO the previous screen appears Replace the toner cartridge See LU P 49 Replacing a Toner Cartridge for the correct procedure Press FINISH REPLACE TONER CARTRIDGE Press FINISH button memes a ne MAGENTA M CYAN C BLACK K Close the front cover of the equipment 54 Replacing a Toner Cartridge Replacing the Waste Toner Box When the waste toner box becomes full the symbol for replacement of the waste toner box blinks and the message Dispose of used toner appears Replace the waste toner box following the procedure below ES A CAUTION Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 1 Separate the finisher from the equipment when it is installed 1 Open the front cover of the finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the lever to unlock the finisher When the Hole Punch Unit is not installed When the Hole Punch Unit is installed 3 Move the finisher until it stops putting your hands on the positions shown
75. eta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2D62 Failure to connect to network destination Check destination path Make sure that the network folder is shared in your network and try scanning again If the error still persists ask your administrator to check whether the IP address or path of the server is correct Also make sure that the server is operating properly 2D63 Specified network path is invalid Check destination path Make sure that you specify the correct network folder and try scanning again 2D64 Log on to file server failedCheck user name and password Make sure that you specify the correct user name and password to log on the file server or you specify the correct file server Then try scanning again 2D65 There are too many documents in the folder Failure in creating a new document Delete the data in the local storage folder in the equipment and try scanning again 2D66 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2D67 FTP service is not available Ask your administrator whether the FTP service is configured correctly 2D68 File Sharing service is not available Ask your administrator whether the SMB proto
76. etect the cause of the problem If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the startup page printed out If not wait until the communication comes online Examine the protocol settings listed on the startup page Are they correct Next Step Set up the proper protocols Print out a configuration page Make sure that there are not any discrepancies or inconsistencies between the current network settings and your network environment Change the network settings if necessary Use the Find Computer utility from your Windows computer to locate the equipment by its device name Can you find the equipment Next Step Set up the proper protocol if required Once you have located the equipment configure the port that it is mapped correctly to the device Can you locate other computers connected to the same network Next Step g Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment Check the link LED activity on the hub and or NIC of the equipment and the client machine Do the hardware components appear to be functioning properly Next Step g Contact your service representative Make sure that the device name for the equipment is unique and verify that the WINS and or DNS server database are not causing potential naming conflicts with
77. ew Toner Cartridge Prepare the new toner cartridge Confirm waste toner bottle is attached and close waste toner bottle cover Confirm the waste toner box is securely attached and close the waste toner box cover Close duplexing unit cover Close the duplexing unit cover Close receiving tray low cover Close the low cover of the receiving tray Prepare new waste toner box Prepare a new waste toner box Fatal Error Please Contact Service Technician Contact your service representative Main Motor Error Please Contact Service Technician Contact your service representative Printer Input Error Contact your service representative Scanner Error Please Contact Service Technician Contact your service representative Fuser Error Please Contact Service Technician Contact your service representative Error Messages 97 Error Codes TopAccess has the pages for the job lists print transmission reception and scan jobs The following error codes are shown on these pages in the Logs tab successful jobs have no codes These codes help you specify the cause of an error you might encounter Tip The error codes are also shown on the LOG window of the touch panel See the following lists when you find an error code on the touch panel ll Error codes on print jobs Error Cod
78. ful to know when operating the equipment L Pages describing items related to what you are currently doing See these pages as required Screens Screens in this manual may differ from the actual ones depending on the use environment of the equipment such as the installing status of options Screens of when paper in the A B format is used are given in this manual If you use paper in the LT format the display or the order of buttons may differ from that of your equipment Trademarks The official name of Windows XP is Microsoft Windows XP Operating System The official name of Windows Vista is Microsoft Windows Vista Operating System The official name of Windows 7 is Microsoft Windows 7 Operating System The official name of Windows 8 is Microsoft Windows 8 Operating System The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System The official name of Windows Server 2012 is Microsoft Windows Server 2012 Operating System Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries Apple AppleTalk Macintosh Mac Mac OS Safari and TrueType are trademarks of Apple Inc in the US and other countries Adobe Acrobat Reader and PostScript are either registered trademarks or trademarks of Adobe Systems In
79. g the data in boxes for making hard disk space Cannot upload archived file The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cut failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Copy failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been reached Delete unnecessary folders and create a new folder You can create up to 100 folders in each box Cannot create a Document Maximum number of documents has been reached Delete unnecessary documents and create a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete unnecessary pages and insert a new page A document can contain up to 200 pages Paste failed Maximum number of page range is reached Delete unnecessary pages and paste pages in the document A document ca
80. h panel To delete the stored data press NO Error Codes Error codes indicating the status of the equipment may appear on the touch panel You can find the listings of these codes in Chapter 7 CH P 98 Error Codes Messages Displayed on the Touch Panel 13 Clearing a Paper Misfeed ll Locating a paper misfeed The equipment stops printing when the original or paper is misfed Paper misfeeds are notified on the touch panel as follows Error code Misfeed in copier Error message TOTAL COUNTER 2058 Guidance for Open the duplexin panenn 2 i clearing paper misfeeds E Paper misfeed symbols The paper misfeed symbol helps you locate the paper misfeed 2 34 56 7 16 15 14 13 12 11 10 9 co Receiving tray lower cover GJ P 34 Receiving tray P 33 Reversing Automatic Document Feeder lower H P 16 Reversing Automatic Document Feeder upper 1 P 17 Fuser unit GJ P 23 Duplexing unit Q P 25 Bypass tray H P 22 External Large Capacity Feeder optional H P 18 Drawer feeding portion Ll P 20 10 Transport unit Gl P 22 11 Drawers 4 P 21 or drawer of the Tandem Large Capacity Feeder LL P 21 12 Bridge unit M P 35 13 Side receiving tray H P 33 14 Hole Punch Unit optional L P 26 15 Saddle Stitch unit optional G4 P 29 16 Finisher optional LI P 26 OCMNOARWNS gt 14 Clearing a Paper Misfeed The picture of the hardwar
81. he equipment This chapter also explains the daily care for the equipment When You Think Something Is Wrong With the Equipment eene 108 General operations x c reet tore ete n ee ee e ROT PE Ep epi pobre ipe ee Ere eet ee i 108 Originals and pape nem 109 110 Regular Maintenance When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment check the following items Tips To see the functions of the equipment such as copy or print refer to their operator s manuals Copying Guide and Printing Guide respectively Checking the operations or procedures may help you solve the problems When something is unclear in the operation of the equipment or you think there is something is wrong with it the operator s manual for the function you are using will be helpful E General operations Problem Description Cause Corrective Action The equipment does not work at all The power cord is not securely inserted into the outlet Insert the power cord into the outlet until it comes to a stop No icons or signs are displayed on the touch panel The MAIN POWER lamp the ON OFF lamp and the ENERGY SAVER button light The equipment is in the Sleep mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the Sleep mode Refer to the Quick Start Guide No icons or signs
82. idge is correctly installed the error message TONER NOT RECOGNIZED appears on the touch panel and printing may not be performed You may also not be able to utilize the toner remaining check function and the remote service function notifying your authorized service representative automatically If you are using a toner cartridge other than the one we recommend toner is not recognized If this is a problem for you please contact your service representative Remember you will not be able to utilize the cartridge check function as we mentioned A WARNING Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations You can replace a toner cartridge while the print function is in operation when Install New color name cartridge is displayed Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so make sure that you follow the procedure p 52 Replacing a Near Empty toner cartridge This procedure is needed to reset the toner counter to display the next Toner near Empty message at the proper time 1 Open the front cover of the equipment 2 Pull out the color toner cartridge to be replaced 1 Put your fingers in the groove and slowly pull out the toner cartridge 2 When the cartridge has been pu
83. ified e Filing or folder and reset them If the specified e Filing or folder cannot be deleted contact your service representative 2B50 Failure to process image Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2B51 Failure to process print image Make sure that the Function List can be printed out Try printing again If the error still persists contact your service representative 2B71 The storage period of e Filing documents will expire Check whether any necessary documents are stored in e Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of space Delete all unnecessary documents in e Filing 2B90 Insufficient memory Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BAO Invalid box password specified Make sure that the password is correct and try scanning again or first reset the password and then reattempt the scan When this error occurs in the printing of the data in e Filing do this with the administrator s password If recovery is still not completed or in case of an invalid password for the operation of other printing opening the file etc contact your service representative 2BA1 Incorrect paper size color mode or resolution This size color mode or resolut
84. in the figure When the Hole Punch Unit is not installed When the Hole Punch Unit is installed 2 Press the button on the waste toner box cover to open it 3 Take out the waste toner box Replacing the Waste Toner Box 55 4 Put the cap on the opening of the waste toner box 1 Loosen and take off the cap on the front top of the waste toner box 2 Put the cap firmly on the opening of the waste toner box A CAUTION Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 5 Put the used waste toner box in the plastic bag and seal it with adhesive tape 6 Insert a new waste toner box into the slot until it stops T Close the waste toner box cover Close the covers of the finisher and Hole Punch Unit when it is installed and connect the finisher to the equipment Slowly move the Finisher placing your hands on the positions shown in the figure A CAUTION Be careful not to let your fingers be caught between the finisher and the equipment 56 Replacing the Waste Toner Box 1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and Saddle Stitch unit run out P
85. inal IP address unset Ask your administrator to set the IP address of the equipment Error Codes 101 Error Code Problem Description Corrective Action 2C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment 2C65 2C66 2C69 Failure to connect to SMTP server Make sure that the SMTP server is correctly working or the SMTP server address has been set correctly 2C6A Failure to send Email message Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2C6B Invalid address specified in From field Ask your administrator to check the SMTP Authentication method or if there is an unpermitted character in the Terminal mail address Set the correct SMTP Authentication method or delete the unpermitted character in the Terminal mail address 2C6C Invalid address specified in To field Make sure that there is no unpermitted character in the Destination mail address Delete any unpermitted character and reset the appropriate Destination mail address then try again 2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled 2C71 SMTP authentication error Confirm that the login name and password are correct If SSL is enabled make sure that the SSL port number is correctly set 2C72 POP Before SMTP error
86. ion is not supported by e Filing Please check the paper size color mode or resolution 2BBO Job canceled The job was canceled 2BB1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job 2BCO System fatal error Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BDO Power failure occurred during e Filing restore Make sure that the power cable is connected properly and is inserted securely Resend the job 2BEO Failure to obtain the machine parameters Turn the power OFF and then back ON Try scanning again 2BFO Reached the maximum number of pages Reduce the number of pages of the job in error and perform the job again 2BF1 Reached the maximum number of documents Delete the documents from the boxes or folders 2BF2 Reached the maximum number of folders Delete the folders from the boxes Network Settings Syntax error command unrecognized Check whether the Terminal mail address and Destination mail address are correct Check whether 2500 the mail server is operating properly Turn the power OFF and then back ON Try the problem job again Syntax error in parameters or arguments Check whether the Terminal mail address and 2501 Destination mail address are correct Check whether the mail server is o
87. it following the guidance on the touch panel Dispose of used toner P 55 Replacing the Waste Toner Box WASTE TONER BOX FULL TOTAL COUNTER 10197 Open the waste toner box cover The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment CALL FOR SERVICE When This Screen Is Displayed 9 Messages Displayed on the Touch Panel A message may appear on the touch panel to notify users of the status of the equipment and a problem etc The major examples of problems and how to solve them are described in the table below Message Problem Description Corrective Action Close cover The cover indicated by is open Check the cover on the touch panel and close it Misfeed in Paper misfeed has occurred inside the equipment Remove the misfed paper following the guidance displayed on the touch panel LL P 14 Clearing a Paper Misfeed Install new toner cartridge No toner is left indicates the color The colors are shown abbreviated when two or more toners are running out Y yellow M magenta C cy
88. ith the equipment contact your service representative Tips Administration page For the error messages that appear during the installation of the printer drivers refer to the Software Installation Guide You can change the network protocol settings with the touch panel of the equipment or with TopAccess the E SMB print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step e Set up the IP address correctly 2 Is the Microsoft computer name device name Next Step a Set up the device name correctly unique v 3 Is the workgroup name valid and correctly Next Step 3 Set up the workgroup correctly entered v 4 When IPv4 is supported Is the WINS server When IPv4 is supported Set up the WINS server address correctly set Next S address correctly or enter 0 0 0 0 for the WINS When IPv6 is supported Is LLMNR for the IPv6 m tep gt server address to disable the WINS service setting enabled When IPv6 is supported Enable LLMNR for the IPv6 setting referring to the TopAccess Guide 5 When IPv4 is supported If the client computers When IPv4 is supported Set up the WINS server are located in different segments is the WINS Nxt Step gt and enable it on the equipment to allow users service correctly provided access from a different segment 6 Can you see the equipment in Windows Network Next S
89. le if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Is printing prohibited from all connected client Next Step E See the following section to fix the problem computers CD P 72 Network Connection Problems 2 Can you see the job from TopAccess or another Noes See the following section to fix the problem print monitoring utility such as PCONSOLE or zi tep gt EDI P 82 Locating the Equipment in the Network Print Manager 3 Can you identify the problem with the error See the following sections to fix the problem message or the error code and resolve it End gt P 96 Error Messages P 98 Error Codes Also refer to the Printing Guide for more information on resolving output errors caused by software settings 74 Hardware Problems TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning ocanr tig Probloms uouietidesa iiie c cto xao io edP occa edF ec n Pa da ERR ER GUY prx uo de P E Roda erae 76 Cannot E mail My SCAMS EC 76 Cannot find the data saved in the Shared folder ssesssssseeee eene menm 76 Scanning Problems This section describes troubleshooting for using scan data ll Cannot E m
90. lled out more than halfway support it with your hand while pulling it straight out A WARNING Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 50 Replacing a Toner Cartridge 1 TROUBLESHOOTING FOR THE HARDWARE Shake the new toner cartridge strongly with its label side down to loosen the toner inside 4 Pull out the seal along the cartridge in the direction of the arrow 5 Insert the new toner cartridge straight until it stops 6 Close the front cover of the equipment Replacing a Toner Cartridge 51 E Replacing a Near Empty toner cartridge The message Toner near Empty appears on the touch panel when there is not much toner left in a toner cartridge SET 1 FULL NON SORT COLOR ona t E Copy NON STAPLE A aac BLACK A FINISHNG AUTO p 333 coon a miss AF T SSH uwo y ZOOM E ORIGNAL a 2 SDED a Eg xd a pRooF copy JOBSTATUS Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below This procedure is needed to reset the toner counter to display the next Toner near Empty message at the proper time 1 Press JOB STATUS STORAGE SETTINGS
91. n 52 Replacing the Waste Toner BOx eeeeeeeeeseeeeeenenee nennen nennen enn nnn interna n nnns 55 Refilling With Staples 7 eher ire trente titer rhe 57 Refilling the Finisher staples s2 c secseceeeeerceeeeeeeeectececeseeteceeenseseeeeeeneneeeeeensesteceeenenaee 57 Refilling the Saddle Stitch unit staples ssssene enn 58 Cleaning the Hole Punch Dust Bin eeeeeeeeeeeeeneneeeenen nnne nnne nnne nnn nennen 61 Chapter2 TROUBLESHOOTING FOR COPYING Copying Problems L 64 Chapter 3 TROUBLESHOOTING FOR PRINTING Print Job Problems em 68 Clearrig print job errors 3 9 e erdt etl e Dd e EDO POR Ie tee Dee e has 68 Cannot remember the document password for a Private Print job sssssessss 69 Printing a document including many graphics takes time sseeeneee 69 Printer Driver Problems 5 ciere eene eadtetecensesesucteseustuccey WA NAANA EEANN 70 Cannot print port setting problems ssssssseeneeeene nennen nnns 70 Cannot print SNMP Community Name problems sssseeeenne en 70 Command line options not processed sssssssssssssssseseeeen eene 70 Retrieval of printer configuration failed mem 71 CONTENTS 3 Cannot change settings on the Device Settings tab ssseeeee 71 Network Connection Problems esee e
92. n contain up to 200 pages Cut failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Copy failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Paste failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Delete failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Please enter valid password Enter the correct password A folder with the name you specified already exists Please try again Use a name that does not exist in the box Another user is archiving or uploading Please try again later The document is being archived or uploaded by another user Try again after the other user has finished The Maximum Possible Archive Size exceeded Archiving is not Possible An archive file larger than 2 GB cannot be created Make sure that the archive file will be less than 2 GB by archiving smaller groups of files instead of a large one The Box cannot be erased A document contained in Box is being used A document contained in the box is being used by another user Try again after the other user has finished e Filing Web Utility Problems 79
93. nals with very little colored part Overall blackish originals Originals in light color Set the color mode to FULL COLOR You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide A black and white original is copied in color even if AUTO COLOR is selected for the color mode Some black and white originals may be copied in color Yellowed originals Originals with background color Set the color mode to BLACK You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide Copying Problems 65 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing Print JOD Problem pem 68 Clearing print jOD errOrs iecit i cine eee ccrte ene eoe ode c erede song rev to BELA Ces deve oben sve eee r e De Pedido 68 Cannot remember the document password for a Private Print job 69 Printing a document including many graphics takes time essssssseeeeeneem meme 69 Printer Driver Problem IM 70 Cannot print port setting ProDlOMS 00 eee cece ee ene teense eene eene nnnm nennen nnn nennen nne enne 70 Cannot print SNMP Community Name pro
94. ndicates the waste toner box is full and requires replacing P 55 Replacing the Waste Toner Box 94 Hardware Status Icons on TopAccess Device Tab Paper Empty s This icon indicates no paper is left in a drawer Refer to the Copying Guide Paper Misfeed G This icon indicates a paper misfeed occurred It also indicates the location of the paper misfeed L3 P 14 Clearing a Paper Misfeed Staples Empty This icon indicates no staples are left in the Finisher P 57 Refilling With Staples Call for Service J Contact your service representative to have the equipment inspected Hardware Status Icons on TopAccess Device Tab 95 Error Messages When a message appears on the Device Tab of TopAccess see the table below for the corrective action TopAccess Message Corrective Action Cover Open Please Close Cover Close the front cover Paper Feeding Cover Open Please Close Cover Close the paper feeder cover Transfer Transport unit Cover Open Please Close Cover Close the transfer transport unit Bypass Cover Open Please Close Cover Close the bypass cover Exit Cover Open Please Close Cover Close the exit cover Toner Cover Open Please Close Cover Close the toner cover Platen Cover Open Please Close Cover Close the platen cover Lower Tray Transport Cover Open Please Close Cover Close the lower tray transport cover In
95. ns to its top page In this case try again to do the operation you intended Corrective Action 2 Closing the window by clicking the x button of the browser leads to the message This operation will end your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed E Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollable Corrective Action Close all the windows and exit from the web browser Then restart the browser and clear the cookie files from Internet Option for Internet Explorer E Displaying the items in the Contents Frame takes a long time Problem Description Displaying the items in the Contents Frame takes a long time Corrective Action Displaying more than 100 items in the Contents Frame may take a long time A smaller number of items shortens the time for displaying 78 e Filing Web Utility Problems ll Error messages See the table below to troubleshoot the problem if a message appears Message Corrective Action Internal error occurred Please restart e Filing Turn the power
96. ntil it stops and then open the front cover of the finisher When the Hole Punch Unit is not installed When the Hole Punch Unit is installed Remove the misfed paper from the entrance of the finisher Clearing a Paper Misfeed 29 4 Holding the green knob move the guide to the right Turn the green knob to lower the paper until it is hidden 5 6 Holding the green knob return the guide to the left T Pull out the Saddle Stitch unit until it stops 8 Open the transport guide on the right side 30 Clearing a Paper Misfeed 9 Remove the misfed paper Remove the paper from the inside of the Saddle Stitch unit 10 1 1 Close the transport guide Holding both green knobs with your fingers open the transport guide on the left 12 1 3 Lower the two green levers Clearing a Paper Misfeed 31 1 4 Remove the paper 1 5 Raise the two green levers 6 Holding both green knobs with your fingers close the transport guide on the left 17 Return the Saddle Stitch unit to its original position hr Ks YES N SA 18 Close the Hole Punch Unit cover when it is installed 32 Clearing a Paper
97. nting again or use another printer driver Double sign encoding error A double sign encoding error occurred because the PDF file is encrypted 4412 i Hn M LE Bp E in unsupported script Printing the file in this function is impossible 4611 Font download failure Since the available number of fonts is exceeded the font cannot be registered Delete at least one font 98 Error Codes Error Code Problem Description Corrective Action 4612 Font download failure Since there is no space in HDD the font cannot be registered Delete at least one font Font download failure Since an error has occurred the font cannot be registered Perform 4613 downloading again or regenerate the font data first 4621 Downloaded font deletion failure Check if the font to be deleted is registered E Error codes on transmission and reception Error Code Problem Description Corrective Action 0012 Original misfeed Remove the misfed original 0013 Door open Firmly close the open door 0020 Power interruption Check the power interruption report 0030 Interruption by paper misfeeds during Remove the misfed paper and reattempt the transmission direct transmission 0033 Polling Error Check polling options setup Security Code etc and check whether the polling document exists 0042 Memory full Make sure that there is sufficient memory before m
98. of copies READY SADDLE STITCH TRAY FULL The saddle stitch tray of the finisher is full of paper Remove the paper from the saddle stitch tray of the finisher READY CHECK SADDLE STITCH STAPLER A staple jam has occurred in the stapler of the Saddle Stitch unit Remove the jammed staples 1 P 46 Staple jam in the Saddle Stitch unit READY CHECK SADDLE STITCH STAPLER No staples remain in the stapler of the Saddle Stitch unit a efill the staples D P 58 Refilling the Saddle Stitch unit staples READY CHECK STAPLER A staple jam has occurred in the Remove the jammed staples stapler of the Finisher 2 P 45 Clearing a Staple Jam READY CHECK STAPLER No staples remain in the stapler of the Refill the staples Finisher LJ P 57 Refilling With Staples READY HOLE PUNCH DUST BIN IS FULL The hole punch dust bin is full of paper punchings p emove the paper punchings OD P 61 Cleaning the Hole Punch Dust Bin READY FINISHER FULL The receiving tray of the finisher is full of paper Remove the paper from the receiving tray of the finisher READY INNER TRAY FULL The exit tray of the equipment is full of paper Remove the paper from the exit tray of the equipment Cannot copy Check DEPARTMENT COUNTER The number of originals to be scanned has exceeded the limit specifi
99. onal ee 26 Paper misfeed in the Saddle Stitch unit optional sseeeneeeen menm neemernennns 29 Paper misfeed in the receiving tnit ioo dee enr irre Lone ee de Ae crede e dee dete dote b dn deter tnn pn 33 Paper misfeed inthe bridge Uniti iiare cede ree eel e E decade m E edd cee eed eee eds 35 Clearing paper misfeeds caused by a wrong paper size setting ssessse em 36 Clearing paper misfeeds caused by a wrong paper type setting 41 Cleaning a Staple Jam reed ri corda inda E eb n a ds AERE atria dS DERE LEVE ELA CI RU DR ii A A aeris 45 Staple jam inthe MIRI 45 Staple jam in the Saddle Stitch unit einer dicerent eene ete dede ede ent nee Ue Y ee enun 46 Replacing a Toner Cartridge ccccccsssssesseeeeeeeceeesesseeceeeeeeeeensesecneeeeeeeasseeeeeneeeeseseeeseeseeneeees 49 Replacing a Near Empty toner cartridge nennen nnnm nen eren nne 52 Replacing the Waste Toner BOX inii ron kvadh eR ark ch cada Ris Iu GOREEE DXDrRRRR B BO REIAIX Kod nananana 55 Refilling With Staples rrr rernm nri rn n i nnn nir io ra nea Ye EE e exa oe ne ren oe ie Panis n 57 Refilling the Finisher staples rite eee Re ete in piede RD Rise UR hi e idt ce ete een edd 57 Refilling the Saddle Stitch unit staples ssesseseeeeeen emen nennen nnne nnne enne 58 Cleaning the Hole Punch Dust Bin eseeeeeeeeeeseeee
100. or whether the POP3 user name and password are Set correctly 3E40 POP3 login type error Ask your administrator whether the POP3 login type Auto POP3 APOP is set correctly File I O error Ask the sender to resend the Email If the error still occurs contact your 3F10 3F20 service representative B Error codes Tip on scan jobs The error indications on scan jobs are done as follows On TopAccess log list messages indicating the status are displayed Onthe touch panel of the equipment error codes are displayed See the listings below Error Code Problem Description Corrective Action Email 2C10 2C12 2C13 2C20 2C22 Wrong Job status A system error has occurred during the sending of an Email Try it again If the error still persists contact your service representative 2C11 Not enough memory Complete any running jobs first before reperforming the job in error If the error still persists turn the power OFF and then back ON and then try again 2C14 Invalid parameter specified If you are using a template create it again If the error still persists turn the power OFF and then back ON and then try again 2C15 Mail size exceeded limit or maximum size You are sending too many documents at a time Send them separately 2C30 2C33 Disk access error Complete any running jobs first before reperforming the job in error If the error still persists turn the po
101. ork Related E IPP print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step 5 Set up the IP address correctly 2 Is the HTTP server on the equipment enabled Next Step E Enable the HTTP server in the HTTP Network g Service 3 Is the IPP print correctly set Next Step E Set up the IPP print service correctly 4 Were the proper printer drivers installed Next Step E Refer to the Software Installation Guide to install the proper printer drivers 5 Isthe IPP port configured with the correct URL Next Step ES Refer to the Software Installation Guide to configure the proper port 6 Can you print to the equipment See the following section to fix the problem End gt LL P 72 Cannot print with the equipment network connection problems ll Novell print in a NetWare environment No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is the correct Next Step D Set up the IPX SPX correctly frame type selected 2 If applicable did you successfully set up queue Next Step 5 Set up the NetWare server properly based print v 3 Did you configure the equipment for a NetWare Next Step e Set up the NetWare network settings correctly connection g 4 Did you configure the equipment for NetWare Next Step B Set up the NetWare print service correctly
102. ou SE EN TEXT PHOTC a puit J B4 E EJ 2 SDED ay o 5 EXT APS be _Proorcory IMAGE 2011 05 40 TH d Corrective Action Clear the error following the procedure below To print by placing paper on the bypass tray 1 Press the JOB STATUS which is blinking dg COPY READY Press JOB STATUS button FULL ora gt ooy NON STAPLE A aax P gl ZOOM A sma gt gt 121 Tote MREREERNERER SIMPLEX ja auto J Eg 2 sbeD Ge None Le a PROOF COPY 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image may not be printed however if the paper size in the drawer is smaller than the one you have specified Press the drawer button you intend to use on the touch panel and press the START button 68 Print Job Problems E Cannot remember the document password for a Private Print job Problem Description cannot remember the document password for my Private Print job Corrective Action The document password for a Private Print job is never shown once the job has been sent to the equipment To print the failed Private Print job submit the document again as a new Private Print job
103. perating properly Turn the power OFF and then back ON Try the problem job again Error Codes 105 Error Code Problem Description Corrective Action 2503 Bad sequence of commands Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your Service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your Service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mailbox in the mail server 2551 User not local Confirm that the destination Email addresses are correct Check whether the mail server is operating properly 2552 Insufficient system storage The file is too large for the mailbox Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution If the error still persists divide the document and transmit again 2553 Mailbox name not allowed Check if there is an unpermitted character in the mailbox name in the mail server 106 Error Codes WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with t
104. printed successfully from this Next Step B See the following section to fix the problem client 4 P 70 Cannot print port setting problems 5 Did you set up the printer driver other than by an Next Step 5 See the following section to fix the problem SMB connection LL P 72 Cannot print with SMB print 6 For Macintosh only Refer to the Software Installation Guide Can you see the equipment you created in the Next step gt Selector 7 At this point the problem is most likely to be related to a client side error Refer to the Printing Guide to fix the problem Client Problems 73 Hardware Problems This section describes troubles caused by the hardware device the equipment If an icon or a message indicating an error is not displayed or the problems in the printer drivers or the network connection cannot be specified a hardware problem is a possible cause of the trouble The following are common factors involved in the hardware problems System board cables and connectors The equipment and its optional components such as the duplexing unit or the Finisher e System software or firmware of the equipment E Print jobs not output Problem Description All the clients within a network fail to make the equipment output the print jobs Corrective Action There remains a possibility that improper settings of the software such as printer drivers caused the problem However a hardware error is possib
105. r Clearing a Paper Misfeed 27 Close the upper receiving tray of the finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks A CAUTION Be careful not to let your fingers be caught between the finisher body and the upper receiving tray Tip You can close it by pressing the right side of the lever with your hand 9 Close the Hole Punch Unit cover when it is installed 1 0 Close the front cover first and connect the finisher to the equipment Move the finisher slowly placing your hands on the positions shown in the figure A CAUTION Be careful not to let your fingers be caught between the finisher and the equipment 28 Clearing a Paper Misfeed ll Paper misfeed in the Saddle Stitch unit optional The Saddle Stitch unit is inside the Saddle Stitch Finisher MJ 1104 1 Remove the misfed paper from the exit side of the Saddle Stitch unit 2 Separate the finisher from the equipment 1 Open the front cover of the finisher when the Hole Punch Unit is not installed Open the Hole Punch Unit cover when the Hole Punch Unit is installed 2 Pull the lever to unlock the finisher When the Hole Punch Unit is not installed 3 Placing your hands on the positions shown in the figure move the finisher slowly u
106. r See LJ P 14 Clearing a Paper Misfeed Used Toner Container Full Please Replace Replace the waste toner box See P 55 Replacing the Waste Toner Box Staple Empty Please Set Staple Cartridge Refill the Finisher staples See LJ P 57 Refilling the Finisher staples Open the front cover and clean the slit glass and main charger Clean the slit glass and the main chargers Toner Not Recognized Please Check Toner Check and adjust the toner bottle Black Toner Empty Please Install New Toner Cartridge Replace the black toner See L P 49 Replacing a Toner Cartridge 96 Error Messages TopAccess Message Corrective Action Cyan Toner Empty Please Install New Toner Cartridge Replace the cyan toner See L P 49 Replacing a Toner Cartridge Magenta Toner Empty Please Install New Toner Cartridge Replace the magenta toner See P 49 Replacing a Toner Cartridge Yellow Toner Empty Please Install New Toner Cartridge Replace the yellow toner See P 49 Replacing a Toner Cartridge Black Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Cyan Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Magenta Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Yellow Toner Near Empty Please Prepare N
107. received Ask the sender to resend the partial Email in the RFC2046 format HDD full error Ask the sender to resend the Email by separating it into several Emails If 3A50 this error occurs due to running out of paper and too many waiting jobs being stored in the hard disk add paper to activate the other jobs Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting and ask 3A70 i the sender to resend the Email Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask 3A80 the sender to resend the Email 3B10 Email format error Ask the sender to resend the Email 3B20 Content Type error Ask the sender to resend the Email with attached files that are TIFF format 3B40 Email decode error Ask the sender to resend the Email 3C40 3C13 TIFF analysis error Ask the sender to resend the Email with attached files that are TIFF format 3C20 TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH MR MMR or JBIG compression TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose 3C30 resolution is either 200 x 100 200 x 200 200 x 400 300 x 300 or 400 x 400 dpi 3C40 TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be printed on paper permitted for the equipment 3C50 Offramp transmission error Ask the sender to specify the correct fax numbers and resend the Email
108. rk ssssssssssseseeeeeneeme 82 Cannot locate the equipment with Local Discovery sssssssseseeeee 83 Equipment does not respond to ping command sssssssssseeem 84 LDAP Search and Authentication Problems eese ener 85 Network shutdown occurs or touch panel disabled after LDAP search 85 LDAP authentication takes a long time ssseeeeeenn emen 85 Printing Problems Network Related eese 86 SMB print in a Windows operating system environment sssseee 86 Raw TCP or LPR print in a Windows operating system environment sssss 86 IPP print in a Windows operating system environment 87 Novell print in a NetWare environment cccccecceeceeeeeeeeeeceecaeceeeeeeeeeeeeeessencncaeeeeeeeeees 87 Macintosh environment sssssssssssssssesssssseee eene tre nn inen nennen nene rrertr nnns nns 88 UNIX LINUX environment ssssssssssssssssseeeneeeee ene enn eene Innen enne nnn nennen nenne rrnrrn nnns 88 Network Fax N W Fax Driver Problems eeeeeeeeeeennnnnneneennn nnne nnn nnn nennen 89 N W Fax Driver Installation Error Messages ssss meme 89 N W Fax Driver General EtrOrs 1 rtt etsi er elei gre ta Pemex tad pendeat 90 Client Software Authentication Problems
109. rrence no misfed paper may be found where the paper misfeed sign indicates If the sign does not disappear after you have removed the misfed paper follow the steps as instructed on the touch panel Clearing a Paper Misfeed 15 Do not touch the fuser unit or the metal portion around it A CAUTION Do not touch the fuser or the metal portion around it when you remove the misfed paper from the fuser unit This could burn you or the shock could cause you to injure your hand in the machine Do not touch the transfer belt Do not touch the transfer belt when you remove the misfed paper inside the right side of the equipment Doing so may damage to the equipment or result in a poor output Ll If paper misfeeds occur frequently The following are the common causes of paper misfeeds If the problem persists check for the following situations Anunsuitable original is placed on the Reversing Automatic Document Feeder Paperunsuitable for the equipment is used e Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment All the misfed paper has not been removed There is too much of a gap between the paper and the side or end guide in the drawer The amount of paper placed in a drawer exceeds the limit indicated on its side guide ll Paper misfeed in the Reversing Automatic Document Feeder lower
110. rs with the equipment the icons indicating the status information appear near the graphic image of the equipment on the TopAccess Device tab The following are the icons displayed and their descriptions For details of the Device tab of TopAccess refer to the TopAccess Guide Printer Error 1 This icon indicates a non recommended toner cartridge is used and that the equipment has stopped printing Li P 49 Replacing a Toner Cartridge Printer Error 2 JL This icon indicates You need to remove paper from the exit tray of the equipment You need to remove paper from the receiving tray of the Finisher You need to remove the staples jammed in the Finisher CL P 45 Staple jam in the finisher You need to remove the staples jammed in the Saddle Stitch unit CL P 46 Staple jam in the Saddle Stitch unit You need to clear the hole punch paper bits from the Hole Punch Unit P 61 Cleaning the Hole Punch Dust Bin The recommended toner cartridge is not being used CL P 49 Replacing a Toner Cartridge You tried to perform saddle stitching for a printing on mixed paper sizes The equipment cannot load paper from the drawer of the External Large Capacity Feeder Cover Open gH This icon indicates the front cover is open Toner Empty n This icon indicates no toner is left It also indicates which color is empty P 49 Replacing a Toner Cartridge Waste Toner Full bs This icon i
111. ser information Ww Waste toner box replacing 112 INDEX FC 5540C 6540C 6550C OME100048D0 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide srupio5540c 6540c 6550c TOSHIBA TEC CORPORATION 1 11 1 OHSAKI SHINAGAWA KU TOKYO JAPAN QUALITY SERVICE R10052019004 TTEC 2011 2013 TOSHIBA TEC CORPORATION All rights reserved Ver04 F 2013 01
112. serter Cover Open Please Close Cover Close the Inserter cover External Large Capacity Feeder Disconnect Please Joint it to Copier Connect the External Large Capacity Feeder to the equipment LCF Cover Open Please Close LCF Cover Close the Large Capacity Feeder cover Drawer 1 Open Please Close Drawer 1 Close the drawer Drawer 2 Open Please Close Drawer 2 Close the drawer Drawer 3 Open Please Close Drawer 3 Close the drawer Drawer 4 Open Please Close Drawer 4 Close the drawer Automatic Duplexing Unit Cover Open Please Close Cover Close the automatic duplexing unit cover Relay Unit Cover Open Please Close Cover Close the Bridge Unit cover Finisher Joint Cover Open Please Close Cover Close the Finisher joint cover Finisher Door Open Please Close Door Close the Finisher door Lower Tray Delivery Cover Open Please Close Cover Close the lower tray delivery cover Lower Tray Front Cover Open Please Close Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Standard Output Tray Paper Full Please Remove Paper Remove the paper from the tray Upper Tray Paper Full Please Remove Paper Remove the paper from the tray Lower Tray Paper Full Ple
113. sseeeeeeeeeesseseeseneeeeseeseeeeeeeeeeseeeeeeessseeaeeeeeeeseesees 8 Messages Displayed on the Touch Panel eese nnn 10 Clearing a Paper MisfGGd iir acer eris raxeusueg e bx Enn s ciun a rante ED ER RE a Eck E E 14 Locating a paper misfeed 5 o soie tee ede e pepe ee eis 14 Cleatirig a paper mlsfeed tti epo a ie padae t Tee ture une pet dees ERE Ro adiens uersu a t Ee a aR iein 15 Paper misfeed in the Reversing Automatic Document Feeder lower se 16 Paper misfeed in the Reversing Automatic Document Feeder upper sesse em 17 Paper misfeed in the External Large Capacity Feeder optional sse 18 Paper misfeed in the drawer feeding portion ssssssseeeeeeneenenn nemen eren nnne nennen 20 Paper misfeed in the drawers cciisisin seen eise dee ied nce dedi norton gene ntl ne do deo nth depo de nere do dant Enna dae Eneee 21 Paper misfeed in the drawer of the Tandem Large Capacity Feeder sssssee eem 21 Paper misfeed inthe bypass tray eese teneant entere neni tre nut bien edente deste hdd entere Ea speed aqna 22 Paper misfeed in the right side of the equipment sesssssse eee eee 22 Paper misfeed in the duplexing unit ideiei arani eile eoe tea doe deceat e esee cae aerea ets 25 Paper misfeed in the Finisher and the Hole Punch Unit both opti
114. ssseeeeeeeeeennnne nennen einn tn tnnt nnmnnn nenne 72 Cannot print with the equipment network connection problems ssssssssss 72 Cannot print with SMB print ssssssssssssssesseeneeee ene nennen nennen rennen 72 Cannot print properly with AppleTalk print 72 Glient Problems 55 3c E AT extare ga a epe dea snoret T 73 Checking the client Status 00 ccccecccccseeesscceseeeteccceceesesceceseetenaceeeeteeceeeeetbeceeseetnsneeceseteeneces 73 Hardware Problems tit aeea tected adeetvewnalh anaa aaa a aaa aoaaa aoaeiaa aadota 74 Printjobs not output mide e a E 74 Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems retener o ere re ens 76 Gannot E mail my SCans a te e bete MT EL HO E Get e re Pa ee PU n dd 76 Cannot find the data saved in the shared folder ssseene 76 Chapter 5 TROUBLESHOOTING FOR e Filing e Filing Web Utility Problems essere nnne nnne nnne nnne nnn nien 78 e Filing Web Utility terminates the session sssssm m 78 Numerous sub windows repeatedly appear ssssssssssssseeeeeee e 78 Displaying the items in the Contents Frame takes a long time 78 Error nc MH 79 Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network eueeseeseeeseeseeeeenenee eene nnn nnne 82 Cannot locate the equipment in the netwo
115. tep Contact your local network specialist for a valid IP address for the equipment Can you ping to another computer within the same network Next Step u Check the computer s protocol settings to make sure the gateway and subnet settings are correct If you have customized the device name you can check if the NIC is functional by restoring the default settings When the equipment automatically reboots and an NIC Configuration page is printed does the device name include the NIC s unit serial number Next Step u The NIC is faulty or improperly installed Contact your service representative Check link activities on the port being used by the equipment and also the integrity of the network cable hub or switch that is connecting the equipment to the network Replace any network components that you suspect are faulty Can you ping the equipment now End Contact your service representative 84 Locating the Equipment in the Network LDAP Search and Authentication Problems E Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search the network shutdown occurs or the touch panel is disabled Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step E Confirm that the LD
116. th First contact the administrator of the equipment to see if there is one of these kinds of problems or see the following sections CH P 70 Printer Driver Problems CH P 72 Network Connection Problems CD P 86 Printing Problems Network Related One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing Another possible cause is one related to a client If the print jobs sent from a specific client within a network fail the problem may be caused by the client The checklist below will help you identify the source of the error and direct you to information resolving the problem If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs Next Step 5 Check the device status displayed in the Device output properly page of TopAccess 2 Seethe Device page of TopAccess Are the Next S If not delete the job install the required options specified for the job supported by the em tep gt components and try again Contact your service hardware configuration representative for further information 3 Can you print the jobs from other clients Next S See the following section to fix the problem us tep gt Q P 72 Cannot print with the equipment network connection problems 4 Have you ever
117. that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D32 Failure to delete file Make sure that the access privilege to the storage directory is writable and then try the job again If the error still persists turn the power OFF and then back ON and then make another effort 102 Error Codes Error Code Problem Description Corrective Action 2D40 Failure to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2D43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2D44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2D45 Failure in making m
118. that the height of the stacked paper does not exceed the line indicated inside of the side guides ll Paper misfeed in the drawer of the Tandem Large Capacity Feeder Open the drawer of the Tandem Large Capacity Feeder 2 Pull out the right hand tray and remove the misfed paper Clearing a Paper Misfeed 21 3 Check that there is no folded curled paper or overloading then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides ll Paper misfeed in the bypass tray 1 Pull out the paper misfed on the bypass tray and place it again If a sheet of paper is stained folded or torn replace it with a new one ll Paper misfeed in the right side of the equipment A CAUTION Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to injure your hand in the machine NNNM 1 NNNNNNM 9 s Transport unit 1 Pushing the lock lever pull out the duplexing unit from the equipment until it stops A CAUTION Be careful not to touch the slide rails A in the figure This could injure you 2 Remove the misfed paper 22 Clearing a Paper Misfeed
119. the covers of the finisher and the Hole Punch Unit when it is installed first and connect the finisher to the equipment Move the finisher slowly placing your hands on the positions shown in the figure A CAUTION Be careful not to let your fingers be caught between the finisher and the equipment 34 Clearing a Paper Misfeed E Paper misfeed in the bridge unit A CAUTION Do not touch the metal parts or motors of the bridge unit You could be burned or the shock could cause an injury to your hand Remove the misfed paper from the bridge unit after clearing all the other misfeeds You must remove other misfed paper from the equipment before clearing paper from the bridge unit Pulling the bridge unit off the equipment without removing the misfed paper may cause the paper to be torn and left inside the equipment 1 Open the front cover of the equipment Putting your hand on the green lever pull out the bridge unit until it stops Holding the green lever open the lower cover and remove any paper under it 4 Close the lower cover Clearing a Paper Misfeed 35 5 Holding the green portion open the upper cover turn the dial and remove the paper 6 Close the upper cover T Return the bridge unit to the inside of the equipment 8 Close the front cover of the equipment E Clearing paper misfeeds caused by a wrong paper
120. the equipment do not use such organic solvents as thinner or benzine This could warp the shape of the surface or leave it discolored When using a chemical cleaning pad to clean it follow the instruction 1 Scanning area surface of the long rectangular glass 2 Original glass Wipe it with a soft dry cloth If there are still stains remaining wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining Clean it with a soft cloth Clean it with a soft cloth lightly moistened with water Clean it with a soft cloth lightly moistened with alcohol and then wipe with a dry cloth Clean it with a soft cloth lightly moistened with watered down neutral detergent wipe with a cloth moistened with water and then wipe with a dry cloth 110 Regular Maintenance INDEX A Apple Talk print ererken 5 2 rete ne s 72 C Clearing paper misfeed sessssssssssee 14 e pM 73 Command line option sess 70 Copying blurred image arien entente b s reete bead Hound 64 color black and white seessssssssssssee 65 density 1 ees tate TU P Pp a 64 image MISSING 1 2 2 rient e REED TERMES 64 intetT plion 2 5 crore eoo erae Eder ERI 64 rough image iriad iseia
121. to identify the network normal and expected manner problem ll Cannot print with SMB print Problem Description When an attempt is made to print a document using an SMB connection the job cannot be printed and such messages continuously appear as No more connections can be made to this remote computer or Your file could not be printed due to an error Corrective Action SMB print is supposed to be utilized in a small network If you can use Windows XP Windows Vista Windows 7 Windows 8 Windows Server 2003 Windows Server 2008 or Windows Server 2012 as a print server printing via the Windows Print Server is recommended If you cannot use the Windows Print Server in your network use LPR print instead E Cannot print properly with AppleTalk print Problem Description Text will be printed as striped lines for an email message Some text is not printed in a document When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead 72 Network Connection Problems Client Problems This section describes how to identify and correct the problems caused by the clients connected to the equipment E Checking the client status Problem Description The printing problems are caused by the printer driver settings network settings errors in the network connections and so for
122. twork Fax N W Fax driver E N W Fax Driver Installation Error Messages For information on the installation of the N W Fax driver refer to the Software Installation Guide L Setup needs to copy Windows NT files Problem description The wrong port type was selected from the Printer Ports dialog Corrective action 1 Click Cancel until the Add Printer Wizard terminates 2 Select Add Printer from the File menu in the Printers folder to start the Add Printer Wizard and then perform the EB installation again 3 When the screen for selecting a port is displayed select Local port to add a printer Client software DVD now required Problem description When adding a new printer driver the end user did not choose the Have Disk option instead the user selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate inf file File DRV on client DVD could not be found Problem description When adding a new printer driver the user did not choose the Have Disk option but selected the printer name from the Add Printer list Correcti
123. uipment on Finder and access the folder named FILE SHARE f you cannot find the equipment on the network make sure that the SMB Server Protocol setting is enabled on TopAccess For details on the network settings refer to the TopAccess Guide For details on storing the scanned image refer to the Scanning Guide 76 Scanning Problems TROUBLESHOOTING FOR e Filing This chapter describes how to troubleshoot the problems on e Filing e Filing Web Utility Problems eines itia ridi rti cp d xi Ried ie rad va nhe TR apa eCL i Fremden cu epe bu tok ania 78 e Filing Web Utility terminates the session sssseeeenn enm nnnm emm ener enne nennen nns 78 Numerous sub windows repeatedly appear sssssssseeeeene nemen nennen enne nennen enne 78 Displaying the items in the Contents Frame takes a long time ssssem eem 78 Error messages ode erre ERI ERE REM E RCRNEN E A en 79 e Filing Web Utility Problems This section describes troubleshooting for the web browser based e Filing web utility You will also find the error messages and the corrective actions for each message H e Filing Web Utility terminates the session Problem Description The message This operation will end your e Filing session appears and e Filing Web Utility returns to its top page Corrective Action 1 Clicking the Return Refresh and home button or login link leads to this message and e Filing Web Utility retur
124. ve action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Browse to the subdirectory that contains the appropriate inf file Network Fax N W Fax Driver Problems 89 L Location does not contain information about your hardware Problem description The path to the inf file selected during driver installation is too far away In other words there are too many characters in the directory path Corrective action Copy the directory containing the inf file to the local drive and resume installation LJ This port is currently in use Problem description The driver was either opened printing a job or in use by another printer or application when you attempted to delete it Corrective action Make sure all print jobs have been completed before deleting a port If there are still problems exit all applications and try again Check each driver to see if another driver is using the same port If so first change the driver s port setting and delete the port Problem with the current printer setup Problem description The driver was not set up properly possibly because the installation procedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities User Documentation DVD or downlo
125. wer OFF and then back ON and then try again 2C40 Failed to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2C43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2C44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2C45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2C60 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2C61 Failure to read Address Book Turn the power OFF and then back ON Try the problem job again Reset the data in the Address Book and reattempt it If the error still persists contact your service representative 2C63 Term
126. wrapping paper of the sheets If you cannot find which side is the printing side try printing on both sides to see if the sheets are aligned when exiting UN indication appears when paper is placed instead of the paper size on the The paper unavailable for the drawer is placed Check whether the paper you set is available for the drawer For details refer to Chapter 1 of the Copying Guide drawer button of the touch panel There are too much spaces between the paper and the side guide or the end guide Adjust the space between the paper and the side guide or the end guide in order not to take much spaces does not disappear even after paper is placed in the drawer The message indicating no paper Sheets placed in the drawer are not aligned Remove the sheets from the drawer align them and replace them The side and end guides do not match the paper size in the drawer Adjust the side and end guides to match the paper size The amount of paper placed in the Tandem Large Capacity Feeder is too small Place more than 10 sheets of paper in the Tandem Large Capacity Feeder When You Think Something Is Wrong With the Equipment 109 Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions Becareful not to scratch the portions when cleaning them When cleaning the surface of

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