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YesWare 3.0 Applications User's Guide

1. Action Enable Complete billing info of Static IPs 3 Applicable for Enable only Disable BILLING INFORMATION Name Joe Smith Phone fi 23 456 7890 Address 123 Elm Street Anytown Anystate USA E mail labc def com E Total Charge 500 00 Reset Confirm Ezisting Port Schedules Review Ports Review Port Groups continued Software Release 3 00 YesWare Applications Users Guide 08 01016 01 300 12 10 YesWare Static IP configuration and port scheduling Procedure 12 2 continued Scheduling conference room IP addresses Step Action 4 When completed click the OK button in the Add Port Schedule dialog The system will generate a Port Schedule Confirmation as shown in Figure 12 5 5 Accept payment from the customer and print out two copies of the Port Schedule Confirmation page Give the customer one copy of the Port Schedule Confirmation page and keep the second copy for company records according to local office administration procedures Figure 12 5 Port Schedule Reservation Receipt Port Schedule Confirmation Schedule ID 200012201813LPZN Bill To Joe Smith Address 123 Elm Street Anytown Anystate USA Phone 123 456 7890 E mail abc def com Start Time Dec 21 2000 9 00 00 AM End Time Dec 24 2000 12 00 00 AM Auth Code JOESLPZNHUFE Static IPs 172 17 10 2 FATES 172 17 10 4 Total Charge 500 00 You have completed this task Software Release 3 00 YesWare Ap
2. Authorization Codes Create Figure 6 25 This function contains the operations to create and review the Authorization Codes used by YesWare visitors The Authorization Codes Create operation is used to generate authorization codes for visitors to use in the YesWare system Authorization Code creation procedure for Operators The Authorization Codes Create operation is one of the operations that can be performed by Operator users such as front desk clerks The Operator generates the Authorization Code and distributes the code to the visitor upon receipt of payment Procedure 6 3 on page 6 33 contains a step by step procedure to create an Authorization Code This procedure should be copied and given to system Operators Figure 6 25 shows the Add Authorization Code dialog launched by clicking the Create operation link Add Authorization Code dialog Add Authorization Code Auth Code Duration Total Charge 58ECO5 Auth Code Name fi Day Hour 9 95 Dollars Reset Go Existing Auth Codes Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 32 Billing for YesWare services and using the Billing module Review The Authorization Codes Review operation generates an Authorization Code table that lists all codes generated in the system and the statistics of the code pending or activated code duration total charge etc Figure 6 26 shows the Review Auth Codes d
3. Requirements See the requirements in YesWare VBN printing requirements on page 13 2 To configure Yes Ware VBN print services the system administrator must have at least one networkable printer connected to a specific IP address The IP address can be on the VBN ETH 1 or host network ETH 0 side of the network Action Step Action 1 Install a networkable printer onto the ETH 0 host LAN or ETH 1 VBN side of the YWS system Configure the printer according to the following table If the printer is Then installed on ETH O configure the printer on the host LAN according to standard Ethernet TCP IP networking procedures ETH 1 e configure the printer with an IP address on the ETH 1 subnet Note Be sure not to conflict with any significant YesWare IP addresses such as the DHCP range or Ethernet switch IP addresses e configure IP address of the ETH 1 interface as the printer s network gateway e configure the network mask of the ETH 1 interface set as the printer s subnet mask 2 Browse to the BitStorm Server and login to YesWare 3 Provision a port configuration with a quest port Use Contexts and Print Service enabled as described in this document 4 Select the rooms to receive printing services Provision these rooms with the print service port configuration 5 Create a VBN printing rate using the Create operation in the Rates function of the Billing module Note Rates must be
4. 0 Testi Dec 11 42 35 DocTrain330 AuthorizationServer 31070 Thu Dec 14 11 42 35 EST 2000 AUTH CREATE 000000 86400 100 00 O Elastic 1A Dec 11 43 17 DocTrain330 AuthorizationServer 31079 Thu Dec 14 11 43 17 EST 2000 AUTH CREATE 000000 86400 100 00 O Elastic 1A Dec 12 33 33 DocTrain330 AuthorizationServer 999 Tue Dec 19 12 33 33 EST 2000 AUTH CREATE 000000 86400 9 95 0 Testi 4 Auth records found since last audit SDR Clicking the SDR operation link retrieves the SDR logs Figure 10 2 shows an example of an SDR log Figure 10 2 SDR log example Review Auth Code Logs Dec 11 35 42 DocTrain330 AuthorizationServer 988 Wed Dec 13 11 35 42 EST 2000 AUTH CREATE 000000 86400 9 95 0 Testi Dec 11 42 35 DocTrain330 AuthorizationServer 31070 Thu Dec 14 11 42 35 EST 2000 AUTH CREATE 000000 86400 100 00 O Elastic 1A Dec 11 43 17 DocTrain330 AuthorizationServer 31079 Thu Dec 14 11 43 17 EST 2000 AUTH CREATE 000000 86400 100 00 O Elastic 1A Dec 12 33 33 DocTrain330 AuthorizationServer 999 Tue Dec 19 12 33 33 EST 2000 AUTH CREATE 000000 86400 9 95 0 Testi 4 Auth records found since last audit Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 10 4 Using the Logs module System Clicking the System operation link launches the Review System Logs utility dialog This utility dialog is used to filter
5. Guest or Credit provisioned for a downlink port Downlink ports must be provisioned with a Network port Use Context Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 9 4 Using the Diagnostics module Ping Switches Clicking the Ping Switches operation sends a ping signal to verify the physical connection of switches provisioned in the system The results of the ping test are displayed in the Verify Network Architecture dialog Figure 9 2 shows an example of the Verify Network Architecture dialog Figure 9 2 Verify Network Architecture dialog Verify Network Architecture The switches can be pinged Ping Switches test metrics and results The Ping Switches operation tests the physical connection of each switch in the YesWare VBN system that is on the ETH 1 side of the BitStorm Server If all switches in the VBN system respond to the ping test the Ping Switches test displays a simple can be pinged result If a switch does not respond the Ping Switches test displays an IP address cannot be pinged result for the first switch and only the first switch in the architecture that fails to respond Note The StormTracker Configuration Manager also contains a ping command that can be used to test connections on both the ETH 1 and the ETH 0 sides of the BitStorm Server See Chapter 3 for more information Resolving switch connection problems Ping Switches test failures can indicate one or mo
6. Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 11 6 YesWare PMS integration Procedure 11 1 continued Connecting the BitStorm Server to the PMS Action Step Action Connect an RS232 cable from the PMS RS232 serial interface to one end of a mini tester similar to the one shown in Figure 11 3 on page 11 5 With the device powered off connect the known DTE device using the second RS232 straight cable to the other end of the RS232 mini tester If connecting to the BitStorm Server COM 1 port the cable connector must be a 9 pin female Start the known DTE device If the PMS device interface is DCE all LEDs on the mini tester should illuminate If the PMS interface is a DTE device one or more of the LEDs will not illuminate Select an RS232 cable to make the PMS connection based on the results of step 3 Install the connection from the BitStorm Server to the PMS based on the facility requirements See YesWare PMS integration process on page 11 2 for a description of these requirements and Figure 11 1 on page 11 3 BitStorm Server direct connection to PMS or Figure 11 2 on page 11 4 BitStorm Server isolated connection to PMS for illustrations of the BitStorm Server to PMS connections You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 12 1 YesWare Static IP configuration and port scheduling T
7. e file selected will be referred to as the Pending Server Configuration File To choose a file as the Pending Server Configuration File to be sed when the YesWare Server starts or is restarted press Select a New Runtime Config File and follow the instructions provided Pending Server Configuration File Ack Nak Select a New Runtime Config File is page also enables the user to view and or edit existing configuration files The files are listed in the list box below New configuration files are created by editing an existing file An existing file can be used as a base for similar protocols and or record formats You can use CreateNew as a emplate configuration file for a protocol not currently listed in the list box o view or edit a file select a file from the list box and press View Edit Ack_Nak_NoEng Ack_Nak_Short_Rec Ack_Nak_Short_Rec_NoEng we oases HOBIS_Merge View Edit Delete Existing Configuration Files Promus_Sys21 Std_One_Way Step Action 3 Click the View Edit Delete button to launch the YesWare Server Configuration Utility questionnaire This questionnaire is divided into the following sections Communication Settings and Logging Information e Protocol Configuration e Message Definition Configuration File Name Table 6 3 on page 6 10 describes the information required in each of these sections continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 10 Billing for Ye
8. Action 6 Enter the valid network mask subnet address assigned to the BitStorm Server ETH 0 network interface The system should appear similar to the following OSM gt configure onfiguring eth OSM gt Please enter IP Address 172 17 10 253 OSH gt Please enter Network Mask 255 255 255 0 OSM gt Please enter gateway IP address q to quit Jj Enter the valid gateway IP address assigned to the BitStorm Server ETH 0 network interface The system should appear similar to the following OSM gt configure eth6 enter IP Address 172 17 10 253 enter Network Mask 255 255 255 0 enter gateway IP address q to quit 172 17 16 1 OSH gt Please enter hostname Enter the host name assigned to the BitStorm Server ETH 0 network interface If the BitStorm Server will use the Domain Name System DNS the BitStorm Server must have a valid DNS host name The system should appear similar to the following OSM gt configure Configuring eth6 OSH gt Please enter IP Address 172 17 10 253 OSH gt Please enter Network Mask 255 255 255 0 OSM gt Please enter gateway IP address q to quit 172 17 16 1 OSM gt Please enter hostname DocTrain336 elastic com Please select the corresponding number for your timezone 1 Alaska Aleutian Arizona Central East Indiana Eastern Hawaii Indiana Starke Michigan 16 Mountain 11 Pacific 12 Samoa 13 relative to GHT continued Software Rele
9. CVS vbn30 BillingService server BillingServiceImpl cxx v 1 62 Server ID 2000 11 20 07 05 53 jbelcher Exp Status Reboot YesWare Server Billing Server problems If the Billing Server is having problems or is shut down YesWare will not send records to the PMS or send credit card transactions to the Internet credit processing company Restarting the Billing Server If the Billing Server Review dialog indicates that the Billing Server is off click the Reboot YesWare Server button to restart the BitStorm Server All YesWare services will be down while the BitStorm Server reboots about 5 minutes After the BitStorm Server restarts browse to the Billing Server Review dialog and verify that the server is on If the Billing Server does not restart contact Elastic Networks Technical Assistance and Support TAS Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 6 Using the Servers and Proxies module Authorization Server Clicking the Authorization Server operation link launches the Authorization Server Review dialog The Authorization Server controls the processes that authenticate new visitors into the system for ports provisioned to use bill to room or Authorization Codes Note Credit card port authorization is managed using a separate process and a third party credit card processing company Authorize Net The Authorization Server tracks the billing information for visitors and
10. If this field is selected do not select a port from the Port field Action Select the action to apply during the port schedule enable or disable the port If Enable is selected the BILLING INFORMATION fields must be completed of Static IPs If static IP addresses are being sold to the customer use this field to select the number of IP addresses to be provided To use this feature the IP addresses must be generated using the Static IP Provisioning function in the Provisioning Wizard module This feature is applicable only for the Enable Action BILLING INFORMATION Enter the customer billing information including the following Customer Name Phone number Billing address E mail address E mail address is optional Total Charge Enter the total amount to be charged for the scheduled service Confirm Click the Confirm button to generate the port schedule and receipt Review Clicking the Review operation link launches the Review Port Schedules dialog This dialog is used to review edit and delete the port schedules previously provisioned using the Add Port Schedule dialog Figure 7 14 shows an example Review Port Schedules dialog Figure 7 14 Review Port Schedules dialog Review Pending Port Schedules Phone and Email Schedule ID Static IPs 123 456 172 17 10 2 E JOESLPZNHUFE 172 17 10 3 500 00 Delete Edit Anytown abc deficom 172 17 10 4 Anystate AM
11. Implementing a VBN presents special challenges to the service provider Service billing not usually a requirement in private LANs must be carefully monitored and controlled Resource usage which is governed almost exclusively by happenstance in private LANs must also be carefully controlled Visitor access must be authenticated but must also be simple Visitor services must be platform independent so that guests using a wide range of platforms have access to VBN services VBN service provider benefits A VBN is a valuable service and service providers who implement VBN services can create tremendous new revenue and service opportunities within several markets e Hospitality convention centers e Public convenience kiosks e Training and seminar rooms e Sales centers e Press rooms e Corporate meeting rooms e University and business campuses All of these areas have frequent business oriented visitors who would likely use the services of a VBN if one were available VBN service providers who want to serve these markets must provide simple connectivity to the VBN and also have ways to bill for access and control access through network authentication Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 5 YesWare and VBN YesWare is a suite of system management software residing on the BitStorm Server see Yes Ware and other BitStorm Server softwar
12. New configuration files are created by editing an existing file An existing file can be used as a base for similar protocols and or record formats You can use CreateNew as a emplate configuration file for a protocol not currently listed in the list box o view or edit a file select a file from the list box and press View Edit Ack_Nak_NoEng Ack_Nak_Short_Rec Ack_Nak_Short_Rec_NoEng fed OET HOBIS_Merge View Edit Delete Existing Configuration Files Promus_Sys21 Std_One_Way continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 17 Procedure 6 2 continued Selecting changing the PMS configuration file used by YesWare Step Action 3 Click Select a New Runtime Config File button to launch the page used to select the new Runtime configuration file as shown in Figure 6 10 Figure 6 10 Server runtime configuration file selection dialog YesWare Server Configuration Utility This page allows you to select the configuration file to be used for future executions of theServer Belect a file name from the Existing Configuration Files list box and press Select New RuntimeFile se your browser s BACK button to cancel this operation Pending Server Configuration File Ack_Nak_Short_Rec_NoEngq Existing Configuration Files Promus_Sys 1 Select New Runtime File Std_One_Way 4 In the Existing Configuration Files sub window
13. Procedure 13 2 Using visitor printing services Yes Ware visitors can use this procedure to print a document using the YesWare Print Services module Note The service provider can use the instructions in this procedure to create an instruction sheet for visitors to be placed in guest rooms Requirements Visitors using Yes Ware print services must have the following loaded on their computer Ethernet 10Base T network interface card NIC and networking capabilities Network Neighborhood installed e Ethernet 10Base T CAT 5 cable e TCP IP protocol specified in the visitor computer Network Configuration settings dialog and configured for use by the Ethernet NIC e PostScript or PCL printer driver loaded on the visitor computer compatible with the hospitality facility printer e Web browser Internet Explorer Netscape Navigator 4 0 or later Action Step Action 1 With the computer turned off and using the Ethernet cable connect the computer s Ethernet card to the EtherLoop or Ethernet port in the room Start the computer continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 13 10 Providing YesWare VBN printing services Procedure 13 2 continued Using visitor printing services Step Action 2 Print the document to file using the required compatible printer driver see Figure 13 3 Figure 13 3 Print to file Print L 1x PostScript aa pri nte
14. Provisioning Wizard page 2 5 Billing page 2 6 Switches and Ports page 2 7 Servers and Proxies page 2 8 Diagnostics page 2 9 Logs page 2 10 Help page 2 11 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 2 2 YesWare software modules YesWare module operation and document conventions This section describes basic operation of the software and the conventions used in this document for describing the software operations The remainder of this chapter describes the purpose and function of each of the Yes Ware modules YesWare module functions operations dialogs YesWare modules are used to provision and manage the Yes Ware system YesWare module pages are divided into functions that contain a variety of operations such as Create and Review Software operations are executed through dialogs Figure 2 1 shows the module buttons on the YesWare main menu Figure 2 1 YesWare module buttons Home gen ea Billing Switches amp ee Diagnostics Logs Help 4 Wizard Ports Proxies PE el EWA Wve WARE Document conventions In this document YesWare module names are italicized function names are bolded operation link names are underlined and dialog names are in quotation marks Figure 2 2 on page 2 3 shows the Switches and Ports module as an example Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare software modules 2 3 Figure 2 2 Servers and Proxies
15. YesWare VBN print services visitor billing Only YesWare visitors connected to guest ports can browse to the printing services page and use and be billed for visitor printing services YesWare visitors who use visitor printing services are billed for both Yes Ware Internet access and printing services Print Services billing method Visitor Visitor As described in Chapter 1 the guest Port Use Context allows visitors to bill YesWare Internet access to their rooms through the PMS or be billed up front by purchasing an Authorization Code YesWare VBN print services bills visitors for printing services using the facility PMS Charges incurred for printing services appear on the room bill of the visitor separate from any YesWare Internet access charges or in addition to any Authorization Code fees Visitors can use YesWare VBN print services to print PostScript or PCL file types on the host facility printer Each of these file types is billed differently as described in the following sections PostScript file billing The YesWare VBN print services feature works best with PostScript printers and drivers Visitors who print PostScript files are billed on a per page basis and are charged based on the rate configured using the Rate ID selected in the Add Printer dialog For example if a visitor prints a 20 page PostScript file at a host facility where the configured rate is 1 00 a room charge of 20 00 will be generated in the
16. logs can be copied to To disable leave any field blank FTP Server Address FTP Server Port FTP User Name FTP Password Directory Update Configuration Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 36 Billing for YesWare services and using the Billing module Table 6 8 Configure SDR Log Archive dialog field specifications Field Specification Enable SDR Log Selecting Yes specifies that SDR logs will be archived daily to Archive Yes No a separate directory on the BitStorm Server These logs can be retrieved using ftp as described in Procedure 6 4 on page 6 37 FTP Server Enter the IP address of an external ftp server where YesWare Address can send copies of SDR logs To disable this feature leave this field blank FTP Server Port Enter the ftp server port where YesWare can send copies of SDR logs The default port for an external ftp server is 21 the ftp server FTP User Name Enter the ftp user name for the YesWare to use as its login to server FTP Password Enter the ftp password for YesWare to use as its login to the ftp Directory Enter the destination directory on the external ftp server where YesWare can send the copies of SDR logs Configuration listed in this table Update Click this button to commit the settings entered in the fields View Logs and Audit Logs The SDRs View Logs and Audit Logs operations can be used to v
17. provisioned as both a switch and the gateway for the VBN With this release the server only needs to be provisioned as a switch if the administrator desires to see the BitStorm Server appear in the Verify Network Architecture report Each Ethernet VBN switch port connecting down to a switch must be configured with the downlink IP address of the downlink switch Each Ethernet VBN switch connecting uplink to a Parent switch must be provisioned with the name and port of the Parent switch A switch can have multiple Parent switches and the system can support multiple top level switches A port provisioned as a downlink in a Parent switch must be the same port provisioned as the Parent Switch Port for the downlink switch Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Switches and Ports module 7 3 Ethernet VBN example Using Figure 7 1 as an example note the following e Ethernet Switch 1 is the parent switch of both Ethernet Switch 2 and Ethernet Switch 3 e The YesWare Switch BitStorm Server ETH 1 is the parent of Ethernet Switch 1 e In Port 25 Switch 1 the IP address of Switch 2 must be entered in the Downlink IP Address field of the port dialog e Port 26 Switch 1 the IP address of Switch 3 must be entered in the Downlink IP Address field of the port dialog e For port 1 of the YesWare Switch BitStorm Server ETH 1 the IP address of Etherne
18. 0 network interface using one of the methods described in BitStorm Server console connection methods on page 3 4 host name for the BitStorm Server Action Step Action Login to the BitStorm Server the steps for logging into the BitStorm Server are presented in Procedure 3 1 on page 3 10 At the command prompt OSM gt type date and press lt ENTER gt The system should appear similar to the following OSM gt date Current system date amp local time Fri Mar 31 11 24 42 EST 2666 OSM gt Would you like to reset the system date amp time y n Type y and press lt ENTER gt The system should appear similar to the following OSM gt date Current system date amp local time Fri Mar 31 11 24 42 EST 2666 OSM gt Would you like to reset the system date amp time y n Enter date and time MM DD YYYY HH MM AM PH continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 BitStorm Server host network configuration 3 15 Procedure 3 2 continued Setting the BitStorm Server date and time Step Action 4 Enter the system date and local time The system should appear similar to the following OSM gt date Current system date amp local time Fri Mar 31 11 24 42 EST 2066 OSM gt Would you like to reset the system date amp time y n Enter date and time MM DD YYY HH MM AM PH 63 31 2666 11 27AM Current system date amp
19. 172 17 10 254 2221 Connected to 172 17 10 254 226 doc train yws2 elastic com FTP server Version wu 2 6 1 gt Thu Oct 21 12 22 27 EDT 1999 ready User 172 17 18 254 none gt gt ftp user 331 Password required for ftp user Password 238 User ftp user logged in Access restrictions apply ftp gt _ continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 38 Billing for YesWare services and using the Billing module Procedure 6 4 continued Retrieving and deleting SDR logs using ftp Step Action 5 To change the ftp data transfer mode to the required binary mode enter binary Use the ftp commands to retrieve get or delete del the SDR logs as required The login completed in step 4 opens to the directory containing the SDR logs so no change directory commands are required SDR log files are stored in the following format date SDR For example 20000824 SDR is the SDR log for August 24 2000 The following ftp commands are useful e Is List file contents of current directory e mget allows retrieval of multiple SDR files For example mget SDR will retrieve all SDR logs in the directory mdel allows deletion of multiple SDR files prompt allows system to prompt before retrieving deleting files Default setting is on so enter this command only if you want to turn prompting off Note Enter help at the ftp command prompt for a l
20. 30 52 00 8B 55 Added ene eevee 00 30 52 00 8C A7 Added Export to File 00 30 52 00 42 96 Added Import from File 00 30 52 00 42 9A Added 00 30 52 00 42 BF Added 00 30 52 00 A3 03 Added 00 30 52 00 43 13 Added 00 30 52 00 43 1B Added 00 30 52 00 A3 2C Added 00 30 52 00 43 3C Added 00 30 52 00 43 63 Added 00 30 52 00 43 69 Added 00 30 52 00 43 6B Added 00 30 52 00 A3 6E Added 00 30 52 00 A3 7D Added 00 30 52 00 43 8B Added 00 30 52 00 43 8C Added 00 30 52 01 07 62 Added CPE Modem Action Taken 00 30 52 00 AF 98 Added 00 30 52 01 FB FE Added 00 30 52 01 FF C0 Added 00 30 52 02 00 67 Added 00 30 FF FF FF F6 Added You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 5 1 Using the Provisioning Wizard This chapter presents procedure for using the Provisioning Wizard module to configure basic services for a Visitor Based Network VBN Chapter Topic This chapter includes the following topic Topic See Provisioning Wizard module functions page 5 2 Provisioning Wizard page 5 3 Static IP Provisioning page 5 10 Chapter task list This chapter includes the following tasks Procedure Task See 5 1 Setting up a VBN using the Provisioning Wizard page 5 4 module Software Release 3 00 YesWare Applications Use
21. 8 2 InterProxy Configuration settings Network Mask Mask of an additional logical subnet on the ETH 1 side of the BitStorm Server that is excluded from InterProxy service this field is not related to the Static IP Provisioning function InterProxy Field Description Field Entry Requirements Setting DNS Server This field is used to display modify and add View edit or add DNS nameservers Settings Domain Name System DNS nameservers This field is automatically filled with used to resolve host name requests from nameservers configured using the the YesWare VBN The LAN administrator OSM nameserver command see must provide the the DNS server IP address Chapter 3 In addition YesWare used by hosts on the local network automatically adds a DNS Note The universal DNS address is nameserver search entry for the 199 191 128 104 local domain on which the BitStorm Server host resides DHCP Pool This field displays the DHCP Dynamic Host The settings in this field are Settings Configuration Protocol pool settings for the automatically filled with default YesWare VBN settings based on the default ETH 1 IP settings These settings can be modified to meet local network specifications see Requirements for DHCP settings on page 8 13 Network to Exclude This field is used to specify the IP address This field is optional Enter the network IP Address of an additional logical subnet on the ETH 1 address
22. Applications User s Guide 08 01016 01 300 7 12 Using the Switches and Ports module Table 7 4 Add Port Edit Port dialog field specifications Field Specification Switch Name Select the switch on which the port resides If no switches have been provisioned the pulldown list will be blank Port Number Enter the number of the port on the switch Port Configuration Select the port configuration the system should assign to the port Downlink ports must have a network port configuration That is the port configuration assigned here must have a Network port Use Context assigned using the Port Configuration function See Table 7 2 on page 7 6 for more information Cable Modem MAC Address This feature is not active in this release of YesWare Downlink IP Address Enter the IP address of a downlink child switch See Switch architecture and general provisioning requirements on page 7 2 for more information Room This field displays the Gateway IP address used by VBN switches which matches the BitStorm Server ETH 1 IP address The default Switch IP Gateway Address is 10 237 1 1 Port Location Enter the location of the port for host site billing purposes Port Enabled Click this checkbox if the desired condition of this port is enabled De select this checkbox if the desired condition of this port is disabled This checkbox must be selected for the port to provide ser
23. B Number of stop bits 1 2 A Parity setting Even p YesWare Server device file name dev pms dev tty0 etc idevpms ss s 6 UDP port number used by the Yes Ware Server to receive billing records Default is 9876 9876 What local logging facility should be used for error messages and or diagnostic information Default is 2 e continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 11 Procedure 6 1 continued Configuring the PMS protocol Step Action 5 Complete the Protocol Configuration section of the questionnaire according to the requirements of the host facility PMS see Figure 6 4 Figure 6 4 PMS Protocol Configuration questions Protocol Configuration 1 What type of protocol will be used for posting charges M Ack Nak I Pipeline SMDR D HOBIS Merge 2 Fusing Ack Nak please answer the following questions a M Check this box ifthe Yes Ware Server should NOT send an ENOQuiry as part of the protocol prior to the transmission of a record b Enter the number of block check characters 0 1 2 used in the protocol fi 3 What is the total character count for a posting record eo You should exclude any non printable characters such as STX ETX and BCCs 4 What printable and non printable control characters should be present at the beginning of a billing record 02 5 What printable and non pri
24. Configure PMS interface on page 6 6 View Protocol Log Displays protocol interactions between the server and posting host You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 20 Billing for YesWare services and using the Billing module Test PMS Interface Clicking the Test PMS Interface operation link launches the Generate Billing Record dialog The Create Record button in the Generate Billing Record dialog generates a generic billing record that can be used to test YesWare posting to the PMS This operation should be used after the BitStorm Server has been connected to the PMS Figure 6 13 shows the Generate Billing Record dialog Figure 6 13 Generate Billing Record dialog Generate Billing Record Hobic SerialNumber 000A Ct Hotel Code HTL Room Number haz 8 Duration hoo Amount bs sts Phone Number ooo 000 0000 Code Eoo i Comment TESTRECORD Create Record Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 21 Clear Records Clicking the Clear Records operation link launches the Clear Records confirmation dialog Click No in this dialog to return to the main Billing Module screen Click Yes to delete all billing records from the system database Figure 6 14 shows the Clear Records confirmation dialog Figure 6 14 Clear Record
25. EtherLoop is a trademark of Elastic Networks Publication Date December 2000 Printed in the United States of America
26. Ethernet compatible service in locations out of range of standard Ethernet LANs EtherLoop VBN transport systems are ideal for data transmission in environments such as hotel rooms that have no existing data network infrastructure EtherLoop delivers data transmission speeds comparable to Ethernet at 5 000 feet and reliable service up to 21 000 feet In addition to guest room service YesWare allows EtherLoop modem pairs to serve any VBN service area including conference facilities and uncontrolled public areas EtherLoop VBN data transport method Visitor computers connect physically to an EtherLoop VBN transport system as if they were connecting to their home Ethernet 10 100Base T LAN using an Ethernet network interface card NIC and a Category 5 CAT 5 cable terminated with an RJ 45 connector EtherLoop systems transmit TCP IP data and voiceband traffic using modem pairs configured in a point to point architecture EtherLoop modem pairs EtherLoop modem pairs consist of a CPE customer premise equipment modem and CO central office modem Table 1 5 describes the function of EtherLoop CPE and CO modems Table 1 5 EtherLoop modem pair functions EtherLoop Function Modem CPE The visitor computer connects to the CPE modem through an RJ 45 connection on the back modem of the modem The CPE modem also has two RJ 11 jacks on its backplane One RJ 11 connects to a phone in the room and the second RJ 11 connects to the wall
27. Locator Server Review dialog Port Locator Server Review s ID Header CVS vbn30 PortLocater server PortLocaterImpl cxx v 1 86 er 2000 11 28 19 50 22 jbelcher Exp Status Reboot Y esWare Server Port Locator Server problems If the Port Locator Server is having problems or is shut down the StormTracker Site Manager and or YesWare will not be able to detect EtherLoop modems installed in the system or will lose ports provisioned in the YesWare database Restarting the Port Locator Server If the Port Locator Server Review dialog indicates that the Port Locator Server is off click the Reboot YesWare Server button to restart the BitStorm Server All YesWare services will be down while the BitStorm Server reboots about 5 minutes After the BitStorm Server restarts browse to the Port Locator Server Review dialog and verify that the server is on If the Port Locator Server does not restart contact Elastic Networks Technical Assistance and Support TAS Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 5 Billing Server Clicking the Billing Server operation link launches the Billing Server Review dialog The Billing Server controls the internal processes for managing billing transactions generated by YesWare visitors Figure 8 2 shows the Billing Server Review dialog Figure 8 2 Billing Server Review dialog Billing Server Review Header
28. Primary Power Switch Controls power to unit Secondary switch on front used as reset AC Power Connector 110 120 V AC input Keyboard Standard PS2 keyboard interface USB Connector not used Universal Serial Bus USB device interface COM 1 RS232 serial interface to Property Management System PMS or serial printer COM 2 RS232 serial interface for VT 100 terminal or terminal emulator used with BitStorm Server console interface Mouse not used PS2 mouse interface Printer Port not used Parallel printer interface Monitor 15 pin D Sub monitor interface for VGA SVGA or later model Modem not used Analog modem connector ETH 0 Ethernet 10 100Base T interface to host network LAN or WAN ETH 1 Ethernet 10 100Base T interface to YesWare s InterProxy clients Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 4 BitStorm Server host network configuration BitStorm Server console connection methods The BitStorm Server console consists of connectors located on the back of the BitStorm Server used to access the StormTracker Configuration Manager You can connect to the BitStorm Server console using any one of the following methods e keyboard PS2 and monitor VGA or better e VT 100 terminal emulation program ona PC with a serial communications port and a null modem cable e WVT 100 terminal with
29. Server host name see See Procedure 3 1 on page 3 10 nameserver command below and time zone nameserver Specify the IP address of the nameserver the nameserver optional BitStorm Server will use displays current nameserver settings nameserver front last del adds or deletes nameservers date Display and set system date and time date reboot Shut down and re start the BitStorm Server Always reboot use this command or the Web interface to re boot the BitStorm Server Never use only the power switch for a re boot as an uncontrolled shutdown re start could corrupt the StormTracker Configuration Manager software shutdown _ Shut down the BitStorm Server Always use this shutdown command or the Web interface to shut down the BitStorm Server Never use only the BitStorm Server power switch for a shutdown exit Close the StormTracker Configuration Manager exit and exit to the login prompt To prevent unauthorized access to the BitStorm Server always use this command after configuration tasks are done timezone Change the time zone used by the BitStorm Server timezone Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 10 BitStorm Server host network configuration Procedure 3 1 Configuring the BitStorm Server host network interface This procedure explains how to configure the BitStorm Server host network interface ETH 0 using the StormTracker Configuration Manager Requir
30. Servers and Proxies module functions l Function name Function purpose Biling Server Servers This function contains the server identifications Server IDs Authorization Server Firewall Server J for the internal servers used by YesWare java server pages Each operation dialog contains a status indicator On Off for the internal server and a button to reboot the BitStorm Server Route Server Proxies This function contains the operations to configure and start stop the InterProxy routing application TFTP This function contains the operations to start stop and review the status of the YesWare trivial file transfer protocol TFTP server Except when actively transferring files this server should be turned off Review All This function contains an operation to review the status of all internal servers Database This function contains an operation to backup and restore the YesWare database and configuration files Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 3 Servers The operation links in the Servers function launch dialogs that display the ID and status of the internal servers used by YesWare java server pages The operation dialogs for these servers are used for troubleshooting YesWare problems and are for informational purposes CAUTION Do NOT modify Servers operation dialogs The YesWare system manager admini
31. The Billing module and the Logs module both contain log operations that track the status of all Auth Codes in the system pending activated or expired Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Logs module 10 3 Logs module operations The Logs module contains the operations used to view Auth Code SDR and System logs Table 10 1 summarizes the purpose of each of these operations in the Logs module The following sections describe each operation in more detail Table 10 1 Verify Network Architecture operations Operation name Function purpose Auth Code This operation displays the logs that track the status of all Auth Codes in the system pending activated or expired and the fee charged for the service SDR This operation displays the logs that track the status of all ports provisioned to use Guest Room Billing SDR log details include the date time the SDR log was created PMS configuration data and the fee charged for the service System This operation displays the logs that track all system events such as re starts user logins etc Auth Code Clicking the Auth Code operation link retrieves the Auth Code logs Figure 10 1 shows an example of an Auth Code log Figure 10 1 Auth Code log example Review Auth Code Logs Dec 11 35 42 DocTrain330 AuthorizationServer 988 Wed Dec 13 11 35 42 EST 2000 AUTH CREATE 000000 86400 9 95
32. VBN user port Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Diagnostics module 9 3 Verify Switches Clicking the Verify Switches operation link initiates a test that verifies the switch provisioning architecture for all switches in the system Figure 9 1 shows an example of the Verify Switches report dialog Figure 9 1 Verify Switches report dialog Verify Switches Switch Diagram Switch 24 10 240 1 2 Bay Networks On Main Conference Room Switch 25 10 240 1 3 Cisco On Conference Room 2 Switch 26 10 240 1 4 HP4000 On Conference Room 3 Verify Switches test metrics and results The Verify Switches operation tests if each switch and port provisioned in the system has a valid configurations for parent switch downlink IP address and port Use Context As shown in Figure 9 1 the Verify Switches Switch Diagram displays the following information for all switches provisioned in the system e switch name e switch IP or MAC address e switch brand e switch location e simple line diagram indicating the parent and downlink relationships of the switches in the system architecture Resolving switch network architecture problems The Verify Switches operation will indicate the nature of any network architecture problems it encounters Typical problems include no downlink IP address provisioned for the downlink ports or a port Use Context of Public
33. also be used to conduct low level system diagnostics such as ping tests and to view route table and ETH 0 ETH 1 port assignments StormTracker Configuration Manager login default Figure 3 6 shows the login prompt of the StormTracker Configuration Manager The default login name is admin and the password is etherloop case sensitive Figure 3 6 StormTracker Configuration Manager login prompt Elastic Networks Inc Kernel 2 2 16 on an 1686 login Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 8 BitStorm Server host network configuration StormTracker Configuration Manager welcome screen and prompt Figure 3 7 shows the Welcome screen and OSM gt prompt you should see after entering the login name and password Table 3 3 on page 3 9 lists and defines the commands available in the StormTracker Configuration Manager Procedure 3 1 on page 3 10 describes the procedure for using the StormTracker Configuration Manager to configure BitStorm Server on the host network Figure 3 7 StormTracker Configuration Manager Welcome screen and command prompt login admin Password Last login Thu Oct 26 11 26 36 from 209 195 21 252 HHH HH HH HHH HHH HHH HEHEHE HEHEHE EHH HEHEHE HEHEHE EHH EH HHH HHH EEHHEHHEHEHEHEEHKEKEEKEKEKRKKRKKHRKRKKRKRKRKREKE Elastic Networks StormTracker Configuration Manager Version 1 25 Copyright Notice All source code and object code associated with this system is pr
34. browse the Virtual Concierge for free to obtain information about local restaurants and host amenities but will have to accept the payment terms and conditions to receive Internet access The Virtual Concierge function is located in the nterProxy module Service provider home splash page configuration YesWare allows the administrator to designate the home splash page on the Internet the visitor will see after connecting and authenticating on the VBN Figure 1 8 shows an example VBN home splash page See Chapter 14 Customizing the VBN web site for instructions on how to configure home splash pages Figure 1 8 Example home splash page Welcome to INN Anywhere USA Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare System management and maintenance capabilities YesWare supports a variety of system management and maintenance capabilities through the other software residing on the BitStorm Server Table 1 6 lists some of the YesWare modules and functions related to system management and maintenance in the StormTracker Site Manager and Administration software Table 1 6 YesWare system management and maintenance capabilities YesWare module or function Description YesWare system security YesWare has the following capabilities related to system security e MAC address based privacy filtering to prevent unauthorize
35. completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 16 Billing for YesWare services and using the Billing module Procedure 6 2 Selecting changing the PMS configuration file used by YesWare Use this procedure to select and change the configuration file settings for the PMS billing server Action Step Action Browse to the Billing module in the YesWare software group 2 Click the Configure PMS interface operation link under the Billing function to launch the YesWare Server Configuration Utility dialog as shown in Figure 6 9 Figure 6 9 YesWare Server Configuration Utility dialog YesWare Server Configuration Utility e YesWare Server operates using a configuration file The configuration file allows the user to select specific posting protocols as well as record format for posting This page allows the user to designate which existing configuration file should be used for future execution of the Yes Ware Server e file selected will be referred to as the Pending Server Configuration File To choose a file as the Pending Server Configuration File to be sed when the YesWare Server starts or is restarted press Select a New Runtime Config File and follow the instructions provided Pending Server Configuration File Ack Nak Select a New Runtime Config File is page also enables the user to view and or edit existing configuration files The files are listed in the list box below
36. each port already filled in The port table is created when the OK button is clicked to add the switch This action does not enable all the ports on the switch Ports must be enabled using the appropriate operation s in the Ports function Parent Switch Name Select the name of the Parent switch if any for the switch Default Port Configuration Select the port configuration to be used by default on this switch The configuration selected here can be overridden in the individual port dialogs Parent Switch Port Select the port used on the Parent switch if any by the switch Switch Enabled This checkbox must be selected for the switch to provide service Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 10 Using the Switches and Ports module Review Clicking the Review operation link launches the Review Switches dialog This dialog is used to review edit and delete the switches previously provisioned using the Add Switch dialog Figure 7 5 shows an example Review Switches dialog Figure 7 5 Review Switches dialog Review Switches zi Switch Switch Parent Parent 6 Default Port Gateway Subnet IP Switch Port ji Enabled Configuration Address Address Name Number Name Ethernet VEN Credit Card 10 240 1 5 10 237 1 1 255 255 255 0 Switch 4 3rd Floor Internet 22 Service Guest Room 10 240 1 2 10 237 1 1 255 255 255 0 1s
37. entered in the 0 00 format For example a rate of 10 is not acceptable but must be entered as 10 00 6 Repeat step 5 to assign rates for as many service types as required such as separate rates for color printing B W printing transparency printing continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 13 6 Providing YesWare VBN printing services Procedure 13 1 continued Provisioning visitor printing services Step Action 7 Select the Create operation in the Printers function of the Switches and Ports module The Add Printer dialog appears as shown in Figure 13 1 Figure 13 1 Add Printer dialog Add Printer Printer Name TP Address Printer Enabled Location Comment Rate ID default Reset OK Existing Printers continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Providing YesWare VBN printing services 13 7 Procedure 13 1 continued Provisioning visitor printing services Step Action 8 Enter the required information for the printer according to the specifications listed in Table 13 1 Figure 13 2 shows an example printer configuration Table 13 1 Add Printer dialog field entry specifications Field Specification Printer Name Enter the name assigned to the printer in the VBN system IP Address Enter the network IP address assigned to the printer The IP addresses entered here must exactly
38. ftp included in YesWare Software Release 2 30 Document August 2000 Document Beta Draft release including restructuring and Revision 2 30 incorporate some features added for YesWare Software Beta Release 2 30 Revision 2 20 November 1999 Document released to incorporate features added for YesWare Software Release 2 20 Revision 2 00 April 1999 Document released to initial release of YesWare suite of applications release 2 00 Previous documents published under separate titles NSS InterProxy NSS Maintenance NSS Inventory amp Provisioning Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 vi Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 vii Contents x lt About this document gt L _ Introducing Visitor Based Networking and YesWare YesWare and other BitStorm Server software YesWare VBN StormTracker Spectrum Manager StormTracker Site Manager Administration Visitor based networking Challenges of the VBN VBN service provider benefits YesWare and VBN Creating a YesWare VBN Local host network connection requirements Visitor computer requirements Service areas and visitor billing Billing and payment methods Room Billing Credit Card Billing Prepaid Billing Conference Room Billing VBN billing methods and port Use Context requirements Visitor internetwork access InterProxy based internetwork access Static IP address
39. information requirements of this dialog continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare Static IP configuration and port scheduling 12 7 Procedure 12 2 continued Scheduling conference room IP addresses Figure 12 3 Add Port Schedule dialog Add Port Schedule Start Time Dec 20 2000 End Time Dec 20 2000 fiz foo am CPM fiz foo e AM CPM Port Port Group Action Enable Complete billing info of Static IPs 0 z Applicable for Enable only Disable BILLING INFORMATION Name Phone Address E mail EJ Total Charge Reset Confirm Existing Port Schedules Review Ports Review Port Groups continued Software Release 3 00 YesWare Applications Users Guide 08 01016 01 300 12 8 YesWare Static IP configuration and port scheduling Procedure 12 2 continued Scheduling conference room IP addresses Table 12 2 Add Printer dialog field specifications Field Specification Start Time Enter the day month year and time for the start of the port schedule End Time Enter the day month year and time for the end of the port schedule Port Select the port to apply the schedule If this field is selected do not select a group from the Port Group field Port Group Select the Port Group to apply the schedule If this field is selected do not select a port from the Port field Ac
40. jack of the facility phone network The CPE modem transmits visitor data and voice to its designated CO modem over the Category 3 CAT 3 facility phone network CO The CO modem controls traffic flow from the CPE modem to the BitStorm Server ETH 1 modem interface The CO modem resides in a multiplexer shelf in the facility equipment room The CO modem connects to the BitStorm Server ETH 1 interface via an intermediate Ethernet switch hub The CO modems must be on the same LAN segment as ETH 1 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 15 EtherLoop VBN transport architecture Figure 1 5 shows the transport architecture of an EtherLoop VBN system Figure 1 5 YesWare EtherLoop VBN transport system Internet or Intranet Voice Network YesWare Service Area ETH 0 10 100Base T l Kiosk Public Area diesem Serv r Courtesy Phone YesWare Switch CAT 3 RJ 11 ETH 1 10 100Base T Analog Voice Line Ethemet smon g eres 10 100Base f Voiceband or Hub h CO Modems in W CAT 5 RJ 45 EtherLoop to 21 000 Ft I Muttiplexer Shelf x S 10Base T CAT 3 RJ 11 Se clad a Visitor Computer Frame EtherLoop to 21 000 Ft EtherLoop to 21 000 F CAT 3 RJ 11 CAT 3 RU 11 YesWare Service Area YesWare Service Area Conference Room Guest Room CAT 3 RJ 11 E Guest Room Ph
41. lists the default InterProxy DHCP settings and values Table 8 3 Default InterProxy DHCP setting values Default DHCP Setting Value subnet 10 237 1 0 netmask 255 255 255 0 range 10 237 1 7 DHCP Pool Start 10 237 1 254 DHCP Pool End option subnet mask 255 255 255 0 option broadcast address 10 237 1 255 option routers 10 237 1 1 option domain name elastic com option domain name servers 10 237 1 1 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 14 Using the Servers and Proxies module TFTP The TFTP function contains the operations to start stop and review the status of the YesWare trivial file transfer protocol TFTP server This server is used to transfer firmware onto the BitStorm Server to upgrade Ethernet switches on the ETH 1 side of the BitStorm Server CAUTION Potential network security breach Except when actively transferring files the TFTP server should be turned off If the TFTP server is not turned off the BitStorm Server is vulnerable to service or security disruptions caused by outside systems Note The TFTP function is used in conjunction with the HTTP Proxy function used to reverse proxy into the BitStorm Server and perform a VBN switch upgrade The HTTP Proxy functionality is not included in this release of YesWare so the TFTP server should not be used at this time The HTTP Proxy function will be released in the n
42. local time Fri Mar 31 11 27 61 EST 26066 OSM gt You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 16 BitStorm Server host network configuration Procedure 3 3 Setting the DNS nameserver s for the BitStorm Server Use this procedure to identify the DNS nameserver used by the BitStorm Server The StormTracker Configuration Manager nameserver command can be used to display add or delete the IP address es of the DNS nameserver s supporting the BitStorm Server Nameserver addresses can be added to the beginning or the end of the nameserver list This procedure describes each of these command capabilities Requirements To perform this procedure you need the following e aconnection to the BitStorm Server ETH 0 network interface using one of the methods described in BitStorm Server console connection methods on page 3 4 host name for the BitStorm Server e avalid DNS nameserver IP address Valid host and domain name required The BitStorm Server must also have a valid DNS host domain name host domain domain defined using the StormTracker Configuration Manager configure command See Procedure 3 1 on page 3 10 Action Step Action 1 Login to the BitStorm Server the steps for logging into the BitStorm Server are presented in Procedure 3 1 on page 3 10 2 To display the existing nameserver addresses type nameserver at the command
43. match the IP address configured in the local network Printer Enabled This checkbox must be selected for the printer to provide service Location Enter the location name assigned to the printer in the VBN system Figure 13 2 Example Printer configuration Add Printer Printer Name Black White Guest Printer IP Address f172 17 230 24 Printer Enabled M Location Front Desk Office Comment Black White laser service Rate ID Black White Laser Printing Reset oK Existing Printers 9 Click the OK button to add the printer configuration to the database 10 Repeat steps 8 and 9 for up to five printers Each additional printer will be added in the database table beneath the first printer configured continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 13 8 Providing YesWare VBN printing services Procedure 13 1 continued Provisioning visitor printing services Step Action 11 Use Procedure 13 2 on page 13 9 Using visitor printing services to test the Print Services configuration by printing a document Verify the following e document prints correctly and on the correct printer e PMS generates a room charge that is correct in both the amount charged and the room location section You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Providing YesWare VBN printing services 13 9
44. module sections and functions Switches and Ports module TSwnshes amp Ports Port Configurations function CONFIGURATIONS l l Create operation Create Group Review Groups Enable Disable Add Port Configuration dialog linked to Create operation Add Port Configuration Configuration Name Billing Policy default 7 Use Context Guest gt Default Port Enabled M Bill User M Print Service m Review Groups Enable Disable Reset ok Existing Port Configurations Billing Policies Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 2 4 YesWare software modules Home The Home module page contains the links to the four software groups that reside on the BitStorm Server Figure 2 3 shows the Home module page with the four software groups Figure 2 3 Home module page BESET c K E A E Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare software modules 2 5 Provisioning Wizard The Provisioning Wizard module takes the user step by step through the basic YesWare system provisioning tasks The Provisioning Wizard module also contains the Static IP Provisioning function Figure 2 4 shows the Provisioning Wizard page Figure 2 4 Provisioning Wizard module page Provisioning Steps Follow these steps Add Rate Add Checkin Checkout Times Add Billing Policy Add Port Configuration Add Swatch Add Port Add Rate ll A
45. on page 11 5 describes how to determine if the PMS is a DCE or DTE device Figure 11 2 BitStorm Server isolated connection to PMS PMS RS232 Property Management Serial Interface System PMS DTE or DCE RS232 Line Driver or Short DTE if PMS DCE Haul Modem to PMS RIRN DTE or DCE Transmit T to Receive R 2 pair Line Driver or Short T YWS Com 1 DIE Haul Modem to YWS RS 232 9 Pin Male Always DCE Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare PMS integration 11 5 Procedure 11 1 Connecting the BitStorm Server to the PMS Use this procedure to select and connect the BitStorm Server to the PMS as described in YesWare PMS integration process on page 11 2 Requirements This procedure requires the following e two RS232 straight cables e RS232 mini tester similar to the one shown in Figure 11 3 e available RS232 connection on the PMS interface e known RS232 DTE device connection such as a PC serial COM port or the BitStorm Server COM 1 port Figure 11 3 RS232 Mini tester E 0 CDe RS232 MiniTester RD RIS CIs DSR DIR p s TD Transmit Data RTS Request to Send DSR Data Set Ready CD Carrler Detected RD Receive Data CTS Clear to Send DIR Data Terminal Ready continued
46. pages requires knowledge of java server pages web page construction HTML code The default YesWare VBN pages must be used as the basis for creating the custom VBN pages and must be edited manually to include the custom graphics and style sheets and any other desired functions such as Javascripts Java applets and cgi perl Third party software packages that automatically generate web pages should not be used to create YesWare VBN pages However these software packages can be used to create the auxiliary pages such as Virtual Concierge content and visitor Help pages to assist visitors using the YesWare service VBN page construction The default YesWare VBN pages are constructed of java server pages and standard HTML code Custom VBN pages are constructed by modifying these pages and using custom graphics and auxiliary pages and functions where required Tasks required for VBN page customization Customizing YesWare VBN pages for the host web site includes the following major tasks e Retrieve the VBN pages from the BitStorm Server e Edit the VBN pages as required e Create other web pages and graphics e Place the modified VBN pages and other content on the YWS The following section and procedure describe YesWare VBN page construction and the requirements and restrictions for using the VBN page components Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Customizing the VBN web site 14 3 YesWa
47. prompt OSM gt and press lt ENTER gt The system should appear similar to the following nameserver 192 168 2 1 Possible arguments to nameserver command front adds IP address to front of search list last adds IP address to end of search list del deletes IP address from list OSID gt continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 BitStorm Server host network configuration 3 17 Procedure 3 3 continued Setting the DNS nameserver s for the BitStorm Server Step Action 3 To add a nameserver to the beginning of the list of existing nameserver addresses type nameserver front at the command prompt OSM gt and press lt ENTER gt The system should appear similar to the following OSM gt nameserver front OSH gt Please enter IP Address 192 168 2 2 nameserver 192 168 2 2 nameserver 192 168 2 1 To add a nameserver to the end of the list of existing nameserver addresses type nameserver last at the command prompt OSM gt and press lt ENTER gt The system should appear similar to the following OSM gt H nameserver last OSH gt Please enter IP Address 192 168 2 3 nameserver 192 168 2 2 nameserver 192 168 2 1 nameserue To remove anameserver from the list of existing nameserver addresses type nameserver del at the command prompt OSM gt and press lt ENTER gt The system should appear similar to the following OSH g
48. select the desired configuration file from the list as shown in Figure 6 10 continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 18 Billing for YesWare services and using the Billing module Procedure 6 2 continued Selecting changing the PMS configuration file used by YesWare Step Action 5 Click Select New Runtime File button The system launches the Current Configuration dialog as shown in Figure 6 11 Note that the configuration file selected in step 4 is now the Pending Configuration File see Figure 6 10 on page 6 17 and Figure 6 11 below Figure 6 11 PMS Server Current Configuration dialog with pending new configuration file YesWare Server Configuration Utility Current Configuration Server Status RUNNING pid 23419 Refresh Status Server Start Time Mon_Dec_18_17 44 01_2000 Start Server Now Server Configuration File Ack_Nak Stop Server Now Pending Server Configuration File Ack_Nak_Short_Rec View Edit Config Files Last Error Message W Starting YbsEngine main cpp 134 View Protocol Log 6 Start the YesWare PMS server using the Start Server Now button in the Current Configuration dialog see Table 6 4 on page 6 19 for an explanation of all the buttons in this dialog When the billing server is started the Pending Server Configuration File becomes the active RUNNING billing server see Figure 6 11 and Figure 6 12 Figure 6 12 PMS Server
49. upgrade modem firmware The Storm Tracker Site Manager and Administration User Guide contains the complete instructions for using the StormTracker Site Manager software Administration The Administration software is used to manage the BitStorm Server The Administration software group supports the following major functions e shutdown and restart the server e upgrade the server software e configure the server network connections create users and manage user access to the server e software license management and licensing updates The Storm Tracker Site Manager and Administration User Guide contains the instructions for using the Administration software Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 4 Introducing Visitor Based Networking and YesWare Visitor based networking Until recently nearly all Ethernet local area networks LANs were private Developed for private use owned and maintained by private organization these networks were focused on providing connectivity for a select group of people such as employees Everyone who used the network was supposed to be able to use it and the costs of providing that network were considered overhead A Visitor Based Network VBN is a network intended for use by temporary users such as hotel guests who need a simple temporary network connection they can use quickly and easily without the assistance of an IT specialist Challenges of the VBN
50. 01016 01 300 Billing for YesWare services and using the Billing module 6 7 PMS configuration files in the YesWare Server Configuration Utility YesWare supports several standard billing protocols that can be used to integrate the BitStorm Server into the facility PMS Each of these protocols is stored on the BitStorm Server as a configuration file The configuration files contain specific posting protocols as well as a record format for posting Table 6 2 lists the PMS configuration files shipped with Yes Ware Table 6 2 PMS billing configuration files in YesWare YesWare PMS Billing Protocol Function and Purpose Configuration File Protocol and Format Ack_Nak 60 character This protocol type sends an ENQ e enquire character HOBIC ack nak before the record is sent to ask the PMS for with ENQ acknowledgment and requires acknowledgment from the PMS before the record is sent Ack_Nak_NoEngq 60 character This type requires acknowledgment after the record is HOBIC ack nak sent but does not send an ENQ before the record is sent no ENQ Ack_Nak_Short_Rec 48 character This abbreviated record format type that sends an ENQ HOBIC ack nak e enquire before the record is sent and requires with ENQ acknowledgment from the PMS after the record is sent Ack_Nak_Short_Rec_NoEnq 48 character This is an abbreviated format type that requires HOBIC ack nak acknowledgment after the record is sent but does
51. 016 01 300 1 6 Introducing Visitor Based Networking and YesWare Local host network connection requirements The network hosting the BitStorm Server must have the following e Ethernet 10 100Base T termination for the BitStorm Server network interface e network connection to an existing local area network LAN or wide area network WAN router e access to the Internet through an Internet Service Provider ISP or other Internet account e valid TCP IP network address configuration IP address network mask gateway address for the BitStorm Server Table 1 1 lists the protocol requirements for a network supporting the BitStorm Server based on the open systems interconnection OSI seven layer model Table 1 1 YesWare host network protocol requirements OSI layer BitStorm Server protocol requirement 1 Physical Category 5 unshielded twisted pair UTP wiring and infrastructure with RJ 45 terminations 2 Data link IEEE 802 3 Ethernet 10 100Base T 3 Network Internet Protocol IP 4 Transport Transmission Control Protocol TCP 5 Session No specification 6 Presentation No specification 7 Application Internet Explorer 4 0 or Netscape Navigator 3 0 Visitor computer requirements All YesWare visitor computers must have an Ethernet 10Base T network interface card NIC configured to use the TCP IP networking protocol This means the visitor computer must either have a specified IP address
52. 08 01016 01 300 Elastic Networks YesWare Applications User s Guide Software Release 3 00 Document Revision 3 00 Pilot Release Publication Date December 2000 Elastic Networks YesWare Applications User s Guide Software Release 3 00 Document Revision 3 00 Publication Date December 2000 2000 Elastic Networks All rights reserved All information contained in this document is subject to change without notice Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant EtherLoop is a trademark of Elastic Networks Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Publication history Document Date Description Release Document December 2000 Document Pilot Release for YesWare Software Release Revision 3 00 3 00 Document October 2000 Document Beta Draft including restructuring and Revision 3 00 incorporate some features added for YesWare Software Beta Release 3 00 Document October 2000 Document Final release with comprehensive index and Revision 2 30 1 minor terminology changes Document September 2000 Document Pilot release incorporating PMS integration Revision 2 30 Print Services Conference Room Billing and
53. 1 side of the BitStorm Server to pass through the host network ETH 0 side and on to a LAN WAN without receiving InterProxy services YesWare does this by creating a separate logical routable network subnet using logical port ETH 1 0 The ETH 0 interface serves as the subnet gateway and transmits conference attendee traffic to and from this subnet Figure 12 1 Static IP Configuration Network Architecture Internet or Intranet LAN WAN Router T for ETH1 0 Subnet ETHO ETHO Gateway for Proxy for ETH 1 0 Subnet ETH 1 Visitors YesWare Server Enhanced EtherLoop or Ethernet Meeting Ports Conference Assigned IP Addresses Conference Scheduler Subnet _ Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare Static IP configuration and port scheduling 12 3 YesWare Conference Room Billing configuration The Conference Room Billing method uses Internet routable IP addresses generated from an address pool using the Static IP Provisioning function These IP addresses must be purchased from the Internet service provider ISP and re sold for a flat fee by the YesWare service provider The Port Schedules function generates a printable receipt to give to the customer and keep for provider records The purchase price can be tracked using the receipts generated by the Static IP Provisioning function and through SDR billing logs CAUTION Con
54. 1 14 Ethernet transport architecture 1 16 Ethernet VBN transport systems 1 16 FTP SDR logs retrieval procedure 6 37 VBN page retrieval procedure 14 4 Guest rooms Print Services provisioning 13 5 printing procedure 13 9 YesWare continued Host network BitStorm Server configuration 3 1 Installing a YesWare VBN system Introduction 1 21 Introduction 1 1 log management capabilities 10 2 Login dialog 4 4 management and maintenance introduction 1 20 modules functions operations dialogs 2 2 Operating System Configuring BitStorm Server passwords procedure 4 5 PMS connection procedure 11 5 Prepaid Billing Authorization Code procedure 6 33 Print Services administrator requirements 13 3 billing method 13 4 guest room provisioning 13 1 Printer drivers 13 4 printer limitations 13 2 printing procedure 13 9 provisioning procedure 13 5 system requirements 13 2 Property Management System integration record management capabilities 10 2 Room Billing changing PMS configuration 6 16 PMS provisioning procedure 6 8 SDR logs retrieving procedure 6 37 Server Connection methods 3 4 connection methods 3 4 Service options 1 7 software modules initial use procedure 4 2 introduction 2 1 software structure 2 2 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 10 Index Yes Ware continued YesWare continued Static IP Web based modules 2 2 administrator requirements 12 3 Billing 2 6 billing method 1
55. 17 10 0 Broadcast Enter the broadcast address for the YesWare static IP subnet This address is typically the last IP address in the range For example in the Class C IP address range 172 17 10 0 172 17 10 255 the broadcast address would typically be 172 17 10 255 4 Click the Submit button to configure the Conference Scheduler network You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 12 6 YesWare Static IP configuration and port scheduling Procedure 12 2 Scheduling conference room IP addresses Use this procedure and the Port Schedules function to schedule conference meeting rooms Requirements YesWare operators that book conference rooms using the Port Schedules function must have the following provided to them e YesWare static IP network configured and IP address pool generated e Price schedule with rates provided for conference durations and number of IP addresses e Operator login name and password for Yes Ware and the IP address of the BitStorm Server Action Step Action 1 Browse to the IP address of the BitStorm Server for the site and login Use the login name and password provided by the YesWare administrator 2 Click the Create operation link to launch the Add Port Schedule dialog Figure 12 3 on page 12 7 shows the Add Port Schedule dialog Table 12 2 on page 12 8 describes the field entry specifications and
56. 2 VBN printer requirements 13 2 VBN printer limitations 13 2 YesWare VBN print services administrator requirements 13 3 YesWare VBN print services visitor billing 13 4 Print Services billing method 13 4 Visitor PostScript file billing 13 4 Visitor PCL file billing 13 4 Provisioning visitor printing services 13 5 Using visitor printing services 13 9 Customizing the VBN web site 14 1 VBN page customization 14 2 VBN page construction 14 2 Tasks required for VBN page customization 14 2 YesWare VBN pages 14 3 Creating the custom VBN web site 14 4 Index 1 1 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 xiii About this document This document provides instructions for using the YesWare software suite to manage an EtherLoop or Ethernet system Audience The audience for this document includes network planners installation technicians network administrators and anyone who may be charged with provisioning or maintaining the YesWare system Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 xiv About this document Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 1 Introducing Visitor Based Networking and YesWare This chapter introduces the software residing on the BitStorm Server the concepts of visitor based networking and the purpose and function of YesWare in a visitor based network Chapter topic list This
57. 2 3 Diagnostics 2 9 IP addresses scheduling 12 6 Help 2 11 network architecture 12 2 Home 2 4 operator requirements 12 3 Logs 2 10 provisioning 12 1 Provisioning Wizard 2 5 provisioning procedure 12 4 Servers and Proxies 2 8 visitor configuration Switches and Ports 2 7 procedure 12 11 StormTracker Configuration Manager commands 3 9 StormTracker Site Manager modem detection procedure 4 7 Switches configuration requirements 7 2 Switches and Ports module 7 1 system users and passwords procedure 4 5 users procedure 4 5 VBN access controls 1 18 VBN function 1 5 VBN internetwork access 1 11 VBN network configuration setting 4 1 VBN network requirements 1 6 VBN page retrieving procedure 14 4 VBN transport systems 1 14 VBN visitor requirements 1 6 visitor web site customization 14 1 Visitor based networking creating web site procedure 14 4 Virtual Concierge procedure 6 41 Web interface Default login 4 4 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Elastic Networks YesWare Applications User s Guide Software Release 3 00 Publication Number 08 01016 01 300 Document Revision 3 00 2000 Elastic Networks All rights reserved The information contained in this document is subject to change without notice Elastic Networks reserves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant
58. Billing Policy dialog 9 Complete the required entries and click the Figure 5 4 shows an example of a properly completed dialog Figure 5 4 Add Billing Policy dialog They Provisioning YESWARE Add Billing Policy Policy Name Basic Guest Rate ID Basic Guest z Payment Plan Room Billing gt Add Rate Add Checkin Called Number 000 000 000 L Checkout Times Checkin Checkout Standard Guest z Add Billing Polic Hourly Interval 247 Reset OK Existing Billing Policy Rates Checkin Checkout continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Provisioning Wizard 5 7 Procedure 5 1 continued Setting up a VBN using the Provisioning Wizard module Step Action 10 Click the Add Port Configuration link or button to launch the Add Port Configuration dialog 11 Complete the required entries and click the Figure 5 5 shows an example of a properly completed dialog Figure 5 5 Add Port Configuration dialog Provisioning Billing Wizard YESWARE Add Port Configuration Configuration Name Guest Room with Printing Billing Policy Basic Guest Use Context Guest E Port Enabled Bill User Print Service Reset ox Existing Port Configurations Billing Policies continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 5 8 Using the Provisioning Wizard Procedure 5 1 conti
59. Current Configuration dialog with new active configuration file YesWare Server Configuration Utility Current Configuration Server Status RUNNING pid 23419 Refresh Status Server Start Time Mon_Dec_18_19 06 04_2000 Start Server Now Server Configuration File Ack_Nak_Short_Rec Stop Server Now Pending Server Configuration File Ack_Nak_Short_Rec View Edit Config Files Last Error Message W Starting YbsEngine main cpp 134 View Protocol Log continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 19 Procedure 6 2 continued Configuring the PMS protocol Table 6 4 PMS Current Configuration dialog buttons Dialog Button Description Refresh Status This button requests an update of the current status start times and configuration files for the billing server Start Server Now Starts the PMS billing server with the pending server configuration file If the server is currently running the server will be restarted with the pending server configuration file Stop Server Now Shuts down the PMS billing server All communication with the posting device will cease If transmission of billing records has fallen behind all records not transmitted will be lost View Edit Config Files Allows the user to review and or create alternate configuration files for the billing interface link See
60. EEHEKEHEKREKEKRKRKRKKKKKRKRKRHRKRKRKE Elastic Networks StormTracker Configuration Manager Version 1 25 Copyright Notice All source code and object code associated with this system is protected by copyright laws You The user licensee may not under any circumstances reproduce recreate re engineer record publish publicly exhibit or distribute any source code or object code without the express written consent of Elastic Networks Inc Copyright 2666 Elastic Networks Inc All Rights Reserved kK KK OK OK OK OK OK OK OK OK HHH HHH HHH HHH HH HHH HHH HEHEHE HH HHH HHH HHH HHH HHH HHH HHH HHH HEHEEHEKEEKEKEKHHRKKKRKRKKRKRKEKRKE Please type help for a list of commands ostp gt E 4 At the command prompt OSM gt type configure and press lt ENTER gt The system displays the following OSH gt configure Configuring eth OSM gt Please enter IP Address J 5 Enter the valid host network IP address assigned to the BitStorm Server ETH 0 network interface The system should appear similar to the following DSM gt configure DSH gt Please enter IP Address 172 17 10 253 DSH gt Please enter Network Mask continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 12 BitStorm Server host network configuration Procedure 3 1 continued Configuring the BitStorm Server host network interface Step
61. P or the company intranet Visitors receiving InterProxy based internetwork access complete the following process 1 The visitor connects to the YesWare VBN through either an EtherLoop modem or Ethernet switch port starts the visitor computer and attempts to browse the Internet 2 The system displays an authentication page and the visitor provides the required authentication information 3 The EtherLoop or Ethernet system connects over an intermediate switch or hub to the BitStorm Server ETH 1 interface 4 At the BitStorm Server the InterProxy function translates the non local visitor IP address to appear local to the host network Note If the visitor computer is configured for Dynamic Host Configuration Protocol DHCP the InterProxy assigns it an address from its DHCP pool 5 The InterProxy routes the VBN traffic from the ETH 1 interface over to the ETH 0 interface 6 The ETH 0 interface connects to the host LAN or LAN WAN termination which is connected to a WAN such as the Internet or a corporate intranet Figure 1 3 on page 1 12 illustrates how the YesWare VBN enables InterProxy based internetwork access and completes this process Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 12 Introducing Visitor Based Networking and YesWare Figure 1 3 YesWare VBN system architecture YesWare VBN Host Network Internet LAN WAN Termination Switch Hub BitStorm Server E
62. Prepaid Authorization Code Billing Authorization Codes are an alphanumeric code that the YesWare visitor enters in the authentication page to receive access to YesWare Services Authorization Codes are assigned a certain duration when they are generated such as 5 days In addition Authoration Codes have an unconfigurable freshness period of 30 days in which the visitor can activate the code Visitors can activate their Authorization Code at any time during the freshness period but once activated the code is only valid for the assigned duration For example if a visitor purchases an Authorization Code with a duration of 5 days the code s maximum potential activity period includes the 30 day freshness period plus the code duration of 5 days or 35 days A visitor activating the code on the 30th day of the freshness period would not be removed from YesWare system authorization and could show activity until the end of the 35th day Authorization Code generation Procedure 6 3 on page 6 33 contains the steps required generate Authorization Codes for use in YesWare systems Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 5 Billing module functions The rest of this chapter describes how to use the Billing module functions The Billing module contains the functions related to billing for YesWare services Table 6 1 summarizes the purpose of each of
63. SDRs 6 35 Configuration 6 35 View Logs and Audit Logs 6 36 Retrieving and deleting SDR logs using ftp 6 37 Virtual Concierge 6 39 Create 6 39 Review 6 40 Configuring the Virtual Concierge 6 41 Authorize Net 6 43 Update 6 43 Review 6 44 Configuring Credit Card Billing 6 45 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 x Contents Using the Switches and Ports module 7 1 Switch architecture and general provisioning requirements 7 2 VBN switch provisioning requirements 7 2 Ethernet VBN example 7 3 Switches and Ports module functions 7 4 Port Configurations 7 5 Create 7 5 Review 7 7 Switches 7 8 Create 7 8 Review 7 10 Ports 7 11 Create 7 11 Review 7 13 Create Group 7 14 Review Groups 7 14 Enable Disable 7 15 Printers 7 16 Create 7 16 Review 7 17 Port Schedules 7 18 Create 7 18 Review 7 19 Using the Servers and Proxies module 8 1 Servers and Proxies module functions 8 2 Servers 8 3 Port Locator 8 4 Billing Server 8 5 Authorization Server 8 6 Firewall Server 8 7 Route Server 8 8 Proxies 8 9 InterProxy Start Stop 8 10 InterProxy Configure 8 11 TFTP 8 14 Review All 8 15 Database 8 16 Databases backup option 8 16 Configuration files backup option 8 16 YesWare backup file location 8 16 Backing up and restoring the YesWare databases and configuration files 8 17 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Contents xi Using the Diagnos
64. Switch 22 3 Ist Floor 3 Guest 103 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 16 Using the Switches and Ports module Printers The Printers function contains the operations to create and review the network printers used to provide YesWare VBN printing services Chapter 13 Providing YesWare VBN printing services describes the complete requirements for setting up YesWare VBN printing services Create Clicking the Create operation link launches the Add Printer dialog This dialog is used to configure the visitor printers in the YesWare VBN system Figure 7 11 shows the default Add Printer dialog Table 7 5 on page 7 17 describes the field entry specifications and information requirements of this dialog Figure 7 11 Add Printer dialog Add Printer Printer Name IP Address Printer Enabled Location Comment Rate ID default Reset oK Existing Printers Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Switches and Ports module 7 17 Table 7 5 Add Printer dialog field specifications Field Specification Printer Name Enter the name assigned to the printer in the VBN system IP Address Enter the network IP address assigned to the printer The IP addresses entered here must exactly match the IP address configured in the local network Printer Enabled This checkbox must be selected for the printer t
65. TH 1 10 100Base T i 10 100Base T YesWare InterProxy InterProxy configuration The InterProxy network connection for the ETH 1 interface is configured using the Network function in the BitStorm Server s Administration software The InterProxy DHCP pool and other VBN settings are configured using the InterProxy Configure operation in the YesWare Servers and Proxies module InterProxy based limitations for visitor computers InterProxy based internetwork access has the following limitations e Visitors who have assigned IP addresses that are in the same subnet as the ETH 0 IP address will not receive internetwork access with the exception of static IP addresses provisioned using the Provisioning Wizard module e Visitors that have a home page designated with the don t use proxies feature enabled for the home page will not receive internetwork access Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 13 Static IP address configuration YesWare can be configured to support static IP addresses for customers who do not want need YesWare s InterProxy capability Customers pay in advance to use these static IP addresses for a specified period of time such as during a business conference Static IP configuration architecture Figure 1 4 shows the architecture of the YesWare Static IP configuration compared with the InterProxy architecture The St
66. This dialog is used to generate port schedules in the YesWare VBN system Figure 5 8 shows the Static IP Routing Configuration dialog Table 5 2 on page 5 11 describes the field entry specifications and information requirements of this dialog Creating Static IP service with the Static IP Routing Configuration dialog See Chapter 12 YesWare Static IP configuration and port scheduling Static IP Routing Configuration dialog Static IP Routing Configuration eth1 0 IP fo Subnet Mask fo Number of Addresses Network fo Broadcast Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Provisioning Wizard 5 11 Table 5 2 Static IP Routing Configuration dialog field specifications Field Specification eth1 0 IP Enter the IP address of the network gateway used by the host network to access the WAN This address is typically the first addressable IP address in the range For example in the Class C IP address range 172 17 10 0 172 17 10 255 the gateway address would typically be 172 17 10 1 Note Do NOT enter the IP address of ETH 0 in this field ETH 0 serves only as an internal gateway for the ETH 1 0 subnet and cannot serve as a LAN gateway Subnet Mask Enter the network mask for the Conference Scheduler subnet This address is typically 255 255 255 0 255 255 0 0 or 255 0 0 0 Network Enter the network address of the subnet used for the static IP add
67. USA 200012201813LPZN Street 7890 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 20 Using the Switches and Ports module Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 1 Using the Servers and Proxies module This chapter describes the Servers and Proxies module including the module functions operations dialogs and field entry requirements Procedures are included with step by step instructions for performing the more complex module operations Chapter Topic This chapter includes the following topics Topic See Servers and Proxies module functions page 8 2 Servers page 8 3 Proxies page 8 9 TFTP page 8 14 Review All page 8 15 Database page 8 16 Chapter task list This chapter includes the following task Procedure Task See 8 1 Backing up and restoring the YesWare databases page 8 17 and configuration files Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 2 Using the Servers and Proxies module Servers and Proxies module functions The Servers and Proxies module contains the functions related to internal YesWare server and proxy processes and a database backup utility Table 8 1 summarizes the purpose of each of the functions in the Servers and Proxies module The following sections describe each function and its operations in more detail Table 8 1
68. Ware Applications User s Guide 08 01016 01 300 8 20 Using the Servers and Proxies module Procedure 8 1 continued Backing up and restoring the YesWare databases and configuration files Step Action 3 Select the desired restore option s Databases or configuration files and click the Restore button The system displays a Verify Action dialog that confirms the selected restore operation see Figure 8 16 Figure 8 16 Backup Restore Verify Action dialog Back Up Restore Utility Verify Action action Restore Databases configurations files ox 4 Click OK to begin the restore operation When finished the system displays a status report as shown in Figure 8 17 Click OK to exit out of the status report dialog Figure 8 17 Backup Utility Status Report dialog Back Up Restore Utility Backup Utility Status Report Databases configurations files Passed 1 Failed 0 Unknown 0 o You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 9 1 Using the Diagnostics module This chapter describes the Diagnostics module including the module functions operations dialogs and field entry requirements Chapter Topic This chapter includes the following topic Topic See Diagnostics module function and operations page 9 2 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 9 2 Using the Diag
69. a null modem cable e telnet from a PC to the BitStorm Server ETH 0 interface The following sections illustrate these BitStorm Server console connection methods BitStorm Server keyboard monitor connections Figure 3 3 shows the method for connecting a keyboard monitor combination to the BitStorm Server Figure 3 3 BitStorm Server keyboard monitor connections VGA Monitor PC Keyboard PS2 BitStorm Server a 15 Pin Female PS2 Keyboard Connector Connector Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 BitStorm Server host network configuration 3 5 BitStorm Server PC VT 100 connection Figure 3 4 shows the method for connecting a PC with a VT 100 terminal emulator or a VT 100 terminal to the BitStorm Server serial port COM 2 Table 3 2 lists the COM 2 VT 100 terminal communication settings Table 3 2 COM 2 VT100 terminal communication settings Setting Value Baud Rate 9600 Start Bits 8 Parity None Stop Bits 1 Figure 3 4 BitStorm Server PC or VT 100 terminal console connection Laptop or Desk PC VT 100 Terminal VI 100 Emulator Null Modem Cable Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 6 BitStorm Server host network configuration BitStorm Server telnet connection For the initial configuration of the BitStorm Server you can telnet to the StormTracker Configuration Manag
70. additional room charge on the guest room bill Credit Card Billing Credit Card Billing can be used in any Yes Ware service area Using this billing method Yes Ware Internet access charges appear on the customer s credit card bill Credit Card Billing requires that the YesWare service provider have a merchant account with Authorize Net an Internet credit card processing company Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 9 Prepaid Billing Prepaid Billing can be used in any YesWare service area Using this billing method customers pay service charges to purchase system Authorization Codes that allow access to Yes Ware Internet services Prepaid Billing requires that the YesWare service provider generate an Auth Code using the Billing module Conference Room Billing Conference Room Billing is a manual billing method in which customers pay for Internet routable IP addresses The IP addresses used for Conference Room Billing must be purchased from the Internet service provider ISP and re sold for a flat fee by the service provider The Conference Room Billing IP addresses are generated from an address pool using the Static IP Provisioning function in the Provisioning Wizard module The Port Schedules function in the Switches and Ports module specifies the IP addresses from the available pool and generates a printable receipt to give to the c
71. age 11 3 BitStorm Server isolated connection to PMS page 11 4 Chapter task list This chapter includes the following tasks Procedure Task See 11 1 Connecting the BitStorm Server to the PMS page 11 5 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 11 2 YesWare PMS integration YesWare PMS integration process Integrating the BitStorm Server into a facility PMS consists of the following major steps e configure the EtherLoop or Ethernet transport system ports to support Room Billing as described earlier in this document e configure the PMS protocol and time settings using the Configure Billing Manager function and billing rates e connect the BitStorm Server to the PMS interface e configure the PMS interface using the Configure PMS interface function This chapter describes the requirements to connect the BitStorm Server to the facility PMS and to configure the PMS interface BitStorm Server connection to the PMS The BitStorm Server can connect to the PMS through either a direct RS232 serial connection from BitStorm Server COM 1 or using short haul modem pairs also called line drivers The short haul modem pairs are used to overcome RS232 distance limitations and isolate the BitStorm Server connection BitStorm Server direct connection to PMS on page 11 3 describes the requirements for using the direct PMS connection method BitStorm Server isolated connection to PMS o
72. are s capabilities to view and manage billing and system records generated by Guest Room Billing Credit Card Billing and Authorization Code Billing Conference Room Billing records are manually managed as described in Chapter 12 Guest Room Billing record management YesWare keeps Service Detail Record SDR logs for all ports provisioned to use Guest Room Billing SDR log details include the date time the SDR log was created PMS configuration data see Chapter 11 and the fee charged for the service The Billing module contains functions to view and audit SDR logs In addition to the Billing module SDRs function YesWare supports file transfer protocol ftp access to retrieve and delete SDR logs from the BitStorm Server Procedure 6 4 on page 6 37 describes the procedure for using fip to retrieve and delete SDR logs Credit Card Billing record management YesWare keeps credit transaction reports for all ports provisioned to use Credit Card Billing This function can also be used to download and save the Credit Card Billing transaction logs in comma delimited or tab delimited formats See Generate Billing Reports on page 6 22 for more information Authorization Code Billing record management YesWare keeps Auth Code logs for all the ports provisioned to use Authorization Code Billing Auth Code log details include the date time the Auth Code was created fee charged for the Auth Code and date time the Auth Code was used activated
73. are Server e file selected will be referred to as the Pending Server Configuration File To choose a file as the Pending Server Configuration File to be sed when the YesWare Server starts or is restarted press Select a New Runtime Config File and follow the instructions provided Pending Server Configuration File Ack Nak Select a New Runtime Config File s page also enables the user to view and or edit existing configuration files The files are listed in the list box below New configuration files are created by editing an existing file An existing file can be used as a base for similar protocols and or record formats You can use CreateNew as a emplate configuration file for a protocol not currently listed in the list box o view or edit a file select a file from the list box and press View Edit Existing Configuration Files HOBIS_Merge __ViewlEdiyDelete Promus_Sys21 Std_One_Way YesWare Server Configuration Utility tasks The YesWare Server Configuration Utility contains the operations for the YesWare administrator and PMS system manager to do the following tasks e configure the YesWare PMS protocols to match the facility PMS e start stop the YesWare billing server e select or change the PMS configuration file used for bill posting by the YesWare billing server Procedure 6 1 on page 6 8 and Procedure 6 2 on page 6 16 contain the steps to perform these tasks Software Release 3 00 YesWare Applications User s Guide 08
74. ars Click the YesWare VBN link and login to the YesWare interface The system will open to the Provisioning Wizard module Click the Add Rate link or button to launch the Add Rate dialog Complete the required entries and click the Figure 5 2 shows an example of a properly completed dialog Rate ID BesicGuest o Billing Amount Ba Billing Frequency Checkin Checkout gt Reset Ezisting Rates continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Provisioning Wizard 5 5 Procedure 5 1 continued Setting up a VBN using the Provisioning Wizard module Step Action 6 Click the Add Checkin Checkout Times link or button to launch the Add Checkin Checkout Times dialog 7 Complete the required entries and click the Figure 5 3 shows an example of a properly completed dialog Figure 5 3 Add Checkin Checkout Times dialog Add Checkin Checkout Times Checkin Checkout Name Standard Guest Checkin Time 12 00 00 00 23 59 Checkout Time 12 00 00 00 23 59 Reset Add Billing Policy Add Port Config I Existing Checkin Checkouts Add Switch l I continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 5 6 Using the Provisioning Wizard Procedure 5 1 continued Setting up a VBN using the Provisioning Wizard module Step Action 8 Click the Add Billing Policy link or button to launch the Add
75. ase 3 00 YesWare Applications User s Guide 08 01016 01 300 BitStorm Server host network configuration 3 13 Procedure 3 1 continued Configuring the BitStorm Server host network interface Step Action 9 10 Select the time zone from the list in which the BitStorm Server resides and enter the corresponding number The system should appear similar to the following select the corresponding number for your timezone Alaska Aleutian Arizona Central East Indiana Eastern Hawaii Indiana Starke Michigan Mountain Pacific Samoa relative to GHT You specified the following settings 172 17 10 253 255 255 255 0 172 17 10 1 DocTrain336 elastic com elastic com US Eastern Do you want to commit these settings y n If the configuration settings are correct type y and press lt ENTER gt Go to Procedure 3 2 on page 3 14 to set the system date and time and Procedure 3 3 on page 3 16 to configure the DNS nameserver You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 14 BitStorm Server host network configuration Procedure 3 2 Setting the BitStorm Server date and time This procedure explains how to use the StormTracker Configuration Manager date command to set the date and time for the BitStorm Server Requirements To perform this procedure you need the following e aconnection to the BitStorm Server ETH
76. ase is created using the Discover Modems operation in the Database module of the StormTracker Site Manager software group Switch Name Enter the name assigned to the switch in the VBN system Switch Location Enter the location name assigned to the switch in the VBN system Switch Brand Select the brand of switch being provisioned Available switch brand options at this time include the following Bay Networks Cisco CTMS default Elmo 120 CO modem Elmo 8 CO modem HP4000 YesWare BitStorm Server ETH 1 Other switches comparable to the ones listed may be acceptable Switch IP Address Enter the IP address for Ethernet switches or MAC address for CO modems assigned to the switch in the VBN system The Ethernet switch IP addresses must exactly match the IP address configured in the Ethernet switch s OEM interface Switch Subnet Mask This field displays the Subnet mask used by VBN switches which matches the BitStorm Server ETH 1 subnet mask The default Switch Subnet Mask is 255 255 255 0 Switch IP Gateway Address This field displays the Gateway IP address used by VBN switches which matches the BitStorm Server ETH 1 IP address The default Switch IP Gateway Address is 10 237 1 1 Port Count Enter the number of ports supported by the VBN switch Auto provision all ports Select this checkbox to automatically create the port table with the switch s information for
77. atic IP configuration allows visitors from the ETH 1 side of the BitStorm Server to pass through the host network ETH 0 side and on to a LAN WAN without receiving InterProxy services YesWare does this by creating a separate routable network subnet using logical port ETH 1 0 The ETH 0 interface serves as the subnet gateway and transmits visitor traffic to and from this subnet Figure 1 4 Conference Scheduler Network Architecture Internet or Intranet LAN WAN Router for ETH1 0 Subnet ETHO ETHO Gateway for Proxy for ETH 1 0 Subnet ETH 1 Visitors BitStorm Server ETH 1 0 m Li a Conference Room or Other YesW VBN Ports Scheduled Ports lhe i Static Routable IP Adaresses Random Visitor IP Addresses TCP IP Subnet N InterProxy VBN Subnet 7 1 s 7 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 14 Introducing Visitor Based Networking and YesWare YesWare VBN transport systems A YesWare VBN system can deliver service using EtherLoop modem pairs Ethernet switches or a combination of both EtherLoop and Ethernet transport systems The following sections describe these YesWare VBN transport systems EtherLoop VBN EtherLoop is an Ethernet based modem technology that enables TCP IP data transmission simultaneously with voice service over the twisted pair Category 3 CAT 3 telephone lines of a local loop EtherLoop technology provides
78. by clicking the Review operation link Table 6 6 on page 6 28 describes the field entry requirements and recommendations for the adding a rate using the Add Checkin Checkout Times dialog Figure 6 21 Add Checkin Checkout Times dialog Add Checkin Checkout Times Checkin Checkout Name Checkin Time 00 00 23 59 Checkout Time 00 00 23 59 Reset Existing Checkin Checkouts Figure 6 22 Review Checkin Checkout Times dialog Review Checkin Checkout Times Checkin Checkout Name Checkin Checkout default 14 00 12 00 Delete Express 15 00 10 00 Delete Standard 15 00 12 00 Delete Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 28 Billing for YesWare services and using the Billing module Table 6 6 Add Checkin Checkout Times dialog field specifications Field Specification Checkin Checkout Enter the name of the Checkin Checkout plan Multiple Name Checkin Checkout names can be provisioned but most facilities should only need one YesWare Checkin Checkout name plan even if the hotel has more than one Checkin Checkout plan Checkin Time Enter the time of day designated as the Checkin time The time must be based on a 24 hour clock and must match the format 00 00 Checkout Time Enter the time of day designated as the Checkout time The time must be based on a 24 hour clock and must match the format 00 00 Software Release 3 00 YesWare A
79. cation e Room from port dialog Creating a group using the Add Port Group dialog To create a port group click in the boxes in the left most column of the Ports table to select all the ports in the group and click the OK button at the bottom of the dialog Groups can be created based on port location billing method special features such as print services or other criteria based on the host site requirements Figure 7 2 shows the Add Port Group dialog with three ports selected for the 1st Flr Guest Print group Figure 7 8 Add Port Group dialog Add Port Group Group Name fi st Flr Guest Print Ports SwitchName Port Number Port Location Room M Ethernet VBN Switch 22 1 1st Floor 1 Guest 101 M Ethernet VBN Switch 22 2 1st Floor 2 Guest 102 M Ethernet VBN Switch 22 3 1st Floor 3 Guest 103 Review Groups Clicking the Review operation link launches the Review Port Group dialog This dialog is used to review edit and delete port groups previously provisioned using the Add Port Group dialog Figure 7 3 shows an example Review Port Groups dialog Figure 7 9 Review Port Configurations dialog Review Port Groups Name Number of Ports 1st Flr Guest Print 3 Delete Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Switches and Ports module 7 15 Enable Disable Clicking the Enable Disable operation link launches the Enable Disable Ports dialog This dialog of
80. cations User s Guide 08 01016 01 300 7 2 Using the Switches and Ports module Switch architecture and general provisioning requirements The BitStorm Server ETH 1 interface is the gateway to the external network used by the EtherLoop modems and or Ethernet switches in the VBN The system administrator must provision the ETH 1 interface as the YesWare switch and also as the gateway serving the VBN as follows The ETH 1 IP address that is defined in the Network Configuration dialog in the Administration software must be defined as the gateway address for all switches in the VBN The ETH 1 network mask that is defined in the Network Configuration dialog in the Administration software must be defined as the subnet mask for all switches in the VBN VBN switch provisioning requirements The following switch provisioning requirements apply to all VBN systems EtherLoop CO modems require no entries for Parent switches or downlink ports EtherLoop CO modems require that the modem MAC addresses be provisioned instead of IP addresses All Ethernet VBN switches must have assigned IP addresses These IP addresses must be identically assigned in both the switch console interface and in Yes Ware The BitStorm Server can be provisioned as a YesWare brand switch When doing so the IP address of the YesWare switch must be the same as the ETH 1 IP address Note This is optional In prior releases of Yes Ware the server had to be
81. ccess to YesWare printing services Network port configurations should have this checkbox unchecked Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Switches and Ports module 7 7 Review Clicking the Review operation link launches the Review Port Configurations dialog This dialog is used to review edit and delete port configurations previously provisioned using the Add Port Configuration dialog Figure 7 3 shows an example Review Port Configurations dialog Figure 7 3 Review Port Configurations dialog Review Port Configurations Configuration Name Default Enabled Use Context Bill User Print Service Credit Card Internet Service Credit Card true Credit true false Delete Guest Room no Print Services Guest Room true Guest true false Delete Guest Room with Print Services Guest Room true Guest true true Delete Network Ports default Network Delete Edit Prepaid Auth Code Prepaid Public Delete Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 8 Using the Switches and Ports module Switches The Switches function contains the operations to create and review the switches serving the VBN See Switch architecture and general provisioning requirements on page 7 2 for the general architecture and configuration requirements of all VBN switches Create Clicking the Create operation link launches the Add Switch dialog This d
82. chapter includes the following topics Topic See YesWare and other BitStorm Server software page 1 2 Visitor based networking page 1 4 YesWare and VBN page 1 5 Service areas and visitor billing page 1 7 Visitor internetwork access page 1 11 YesWare VBN transport systems page 1 14 Visitor access controls page 1 18 VBN web site customization page 1 19 System management and maintenance capabilities page 1 20 Installing a YesWare VBN system page 1 21 Organization of this manual page 1 21 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 2 Introducing Visitor Based Networking and YesWare YesWare and other BitStorm Server software YesWare is one of four software groups that reside on the BitStorm Server The software groups supported by the BitStorm Server include the following e YesWare VBN e StormTracker Spectrum Manager e StormTracker Site Manager e Administration Figure 1 1 shows the BitStorm Server main page with the four software groups The following sections describe each of these software groups Figure 1 1 BitStorm Server main page YesWare VBN YesWare VBN is used to manage an EtherLoop or Ethernet VBN see YesWare VBN transport systems on page 1 14 YesWare software modules support the following VBN functions e seamless Internet or intranet access to visitor end user computers e host site customization and service brand
83. configuration YesWare VBN transport systems EtherLoop VBN Ethernet VBN Combined EtherLoop Ethernet VBN Visitor access controls Authentication page usage Failed visitor authentication VBN web site customization VBN page customization Virtual Concierge Service provider home splash page configuration System management and maintenance capabilities Installing a YesWare VBN system Organization of this manual BX es OS et SE a ek ek a a Es 1 1 gt o0 0C 0C0CnonnNnnonNORARARARA UOU oOoOO0CO00OOAONNOODOAOAA AA OUUUONN E O a yo a es kk ek ek ek es Kk 1 1 NOD Ph S oe Ss Oo os os os oo Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 viii Contents YesWare software modules 2 1 YesWare module operation and document conventions 2 2 YesWare module functions operations dialogs 2 2 Document conventions 2 2 Home 2 4 Provisioning Wizard 2 5 Billing 2 6 Switches and Ports 2 7 Servers and Proxies 2 8 Diagnostics 2 9 Logs 2 10 Help 2 11 BitStorm Server host network configuration 3 1 BitStorm Server 3 2 BitStorm Server functional components 3 2 BitStorm network and YesWare VBN interfaces ETH 0 and ETH 1 3 2 BitStorm Server console connection methods 3 4 BitStorm Server keyboard monitor connections 3 4 BitStorm Server PC VT 100 connection 3 5 BitStorm Server telnet connection 3 6 BitStorm Server interface StormTracker Configuration Manager 3 7 StormTracker Configuration Manager l
84. configuration 12 11 StormTracker Site Manager modem detection procedure 4 7 Using YesWare for first time 4 2 VBN page retrieval 14 4 Virtual Concierge configuration 6 41 Visitor based networking creating web site 14 4 procedure Guest room printing provisioning 13 5 Property Management System BitStorm Server connection 11 2 BitStorm Server connection procedure 11 5 direct connection to BitStorm Server 11 3 Integration process 11 2 Interface configuration 11 2 Property Management System continued isolated connection to BitStorm Server 11 4 line driver connection to BitStorm Server 11 4 Room Billing integration 11 1 Provisioning Conference Room Billing procedure 12 4 scheduling IP addresses 12 6 visitor configuration 12 11 Credit Card Billing procedure 6 45 Guest room printing 13 5 Prepaid Billing Authorization Code procedure 6 33 Print Services administrator requirements 13 3 printer limitations 13 2 procedure 13 5 Room Billing changing PMS configuration 6 16 PMS configuration procedure 6 8 Static IP IP addresses scheduling 12 6 Procedure 12 4 visitor configuration 12 11 Provisioning Wizard 2 5 functional description 5 3 module functions 5 2 setting up VBN procedure 5 4 Using module 5 1 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 l 6 Index R Rates functional description 6 25 Room Billing feature description 6 3 Introduction 1 8 PMS integration 6 3 11 1 direc
85. d allows saving the report in a file that can be opened in a spreadsheet program such as Microsoft Excel Selecting Tab Delimited changes the report on the web page into a more printable format Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 24 Billing for YesWare services and using the Billing module Hotel Code This function contains the operations to update and review the Hotel Code used by the PMS Hotel codes are a three letter code used by some PMS systems and not used by many others to identify the hotel site in the PMS record system Check with the facility PMS manager or vendor to determine if hotel codes are used by the facility PMS Figure 6 17 shows the Hotel Code Configuration dialog launched by clicking the Update operation link Figure 6 18 shows the Review Hotel Code dialog launched by clicking the Review operation link Figure 6 17 Hotel Code Configuration update dialog Hotel Code Configuration Hotel Code ASA Update Figure 6 18 Review Hotel Code dialog Review Hotel Code Hotel Code AAA Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 25 Rates Figure 6 19 Add Rate dialog This function contains the operations to create and review the billing rates used by YesWare One billing rate can be provisioned for each type of billing Room Billing Prepaid Authori
86. d access to visitor computers connected to EtherLoop modems e restricting external network access to the BitStorm Server web interface secure password setting EtherCraft module EtherLoop modem diagnostics and performance monitoring tool for monitoring modem status and performance EtherCraft can examine all modems or selected modems that have been provisioned SNMP YesWare supports Simple Network Management Protocol SNMP through a third party SNMP manager to remotely monitor and configure YesWare components Downloader module The Download Utilities module is used to upgrade EtherLoop modem firmware Routine system maintenance and administration YesWare has the following capabilities related to routine system maintenance and administration e Creating and deleting users e System log generation and viewing e Installing and upgrading YesWare modules e Backing up and restoring the system database Shutting down and restarting the BitStorm Server via web Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 21 Installing a YesWare VBN system The process of installing a YesWare VBN system in broad terms includes the following 1 Install the TCP IP Ethernet local host LAN WAN network to support the BitStorm Server connection if none existing Install the YesWare VBN infrastructure EtherLoop or Eth
87. dd Checkin Checkout Times Add Billing Policy Add Port Config Add Switch l Add Port STATIC iP PROVISIONING Setup Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 2 6 YesWare software modules Billing The Billing module is used to configure and maintain information used for billing of YesWare end users such as the billing system type rate table and user authorization codes YesWare s Billing allows relatively easy integration with a hospitality Property Management System PMS and or credit card billing service as well as generating viewing and auditing the Yes Ware Service Detail Record SDR logs Figure 2 5 shows the Billing module page Figure 2 5 Billing module page Test PMS Interface Clear Records I Generate Billing Reports Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare software modules 2 7 Switches and Ports The Switches and Ports module contains the functions to provision EtherLoop modems as well as Ethernet switches and their associated ports Functions include the capability to create separate port configurations and groups provision visitor printing services and create port schedules Figure 2 6 Switches and Ports module page VPs D had a ai m ll AVA an D 19 Dj PORT Create Review SWITCHES Create Review PORTS Create Review Create Group Review Grou
88. der the Database function to launch the Back Up Restore Utility dialog as shown in Figure 8 12 Figure 8 12 Back Up Restore Utility dialog Back Up Restore Utility Databases M configurations files Backup Restore ResetForm continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 18 Using the Servers and Proxies module Procedure 8 1 continued Backing up and restoring the YesWare databases and configuration files Step Action 3 Select the desired backup option s Databases or configuration files and click the Backup button The system displays a Verify Action dialog that confirms the selected backup operation see Figure 8 13 Figure 8 13 Backup Restore Verify Action dialog Back Up Restore Utility Verify Action action Backup Databases configurations files 4 Click OK to begin the backup operation When finished the system displays a status report as shown in Figure 8 14 Figure 8 14 Backup Utility Status Report dialog Back Up Restore Utility Backup Utility Status Report Databases configurations files Passed 1 Failed 0 Unknown 0 o continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 19 Procedure 8 1 continued Backing up and restoring the YesWare databases and configuration files Step Action Retrieving backu
89. dit Card Billing including updating the Authorize Net settings Figure 6 33 AuthorizeNet Configuration update dialog AuthonzeNet Configuration TIP Address 209 63 143 1 6 Login ID YourLoginID Custom ID YourPassword Update Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 44 Billing for YesWare services and using the Billing module Review The Authorize Net Review operation is used to review the current Authorize Net user ID and password Figure 6 34 shows the default AuthorizeNet Configuration dialog launched by clicking the Review operation link Figure 6 34 AuthorizeNet Configuration review dialog AuthorizeNet Configuration IP Address 209 63 143 16 Login ID YourLoginID Custom ID YourPassword Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 45 Procedure 6 6 Configuring Credit Card Billing Use this procedure to configure Credit Card Billing in the YesWare Billing Manager module Action Step Action 1 From the YesWare menu select the Billing module 2 Click the Update operation in the Authorize Net function to launch the credit card service selection dialog 3 Figure 6 35 shows the default dialog used to configure the Authorize Net credit card billing account Enter the user ID assigned to the account by Authorize Net in the Login ID field of this dia
90. e on page 1 2 YesWare makes it simple to deliver high speed Internet access connectivity for a VBN at any location market Its guest friendly interface allows plug and play simplicity for the mobile computer user without special software downloads or reconfiguration of TCP IP settings In addition to solving Internet connectivity issues for end users YesWare has several features that are key to generating new revenue streams for service providers The YesWare software suite provides port authorization controls and automated billing for ports on EtherLoop modems and or Ethernet switches allowing Internet access only to authorized billable guest users YesWare also supports EtherLoop modem administration functions Creating a YesWare VBN Figure 1 2 shows how simple it is to create a YesWare VBN Virtually any Internet ready Ethernet LAN can become a VBN with the addition of the BitStorm Server device equipped with YesWare The BitStorm Server provides the necessary layer of management between visitors and the Internet gateway router to allow seamless connectivity for the visitors Yes Ware has the host of features required for service providers to bill and control this access Figure 1 2 YesWare VBN versus the private LAN Conventional YesWare Private LAN VBN Internet Internet WAN LAN WAN Router E bitstorm Server Visitor Based Network Software Release 3 00 YesWare Applications User s Guide 08 01
91. e BitStorm Server and YesWare modules for the first time Step Action At this point you have access to the Administration and StormTracker Site Manager software groups If you close your browser and later try to return to the Administration or StormTracker Site Manager software groups a login dialog appears as shown in Web interface login user name and password default The default configured user name password login for all BitStorm Server software groups is manager manager Figure 4 2 Administration and StormTracker Site Manager Login dialog 6 Enter Network Password vy Please type your user name and password Site 172 17 10 251 Realm Elastic_Networks User Name Password I Save this password in your password list Cancel 7 To access the YesWare group click the Home module button and select the YesWare link on the Home page The YesWare login dialog appears as shown in Figure 4 3 Figure 4 3 YesWare Login dialog Welcome Please enter your Name and Password to log in Name Password You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Setting up the YesWare VBN network configuration 4 5 Procedure 4 2 Setting up system users and passwords Use this procedure to create users and change add passwords for the system Action Step Action 1 Using a PC web browser browse to the IP address configured for the ETH 0 in
92. e ETH 0 interface and login to the StormTracker Site Manager software group 2 Select the Discover Modems operation from the Database module to launch the Discover EtherLoop Modems dialog as shown in Figure 4 6 Figure 4 6 Discover EtherLoop Modems dialog Spectrum i Home Database Jownloade Mode Manager ST 7RMTRACKER Discover EtherLoop Modems Update existing modem information and add new modems Only add new modems Autodetect Modems Validate DB Clear DB CO Add Search CO View Edit CPE Add Search CPE View Edit Shelf Add Search Shelf View Edit Export to File import from File 3 Select the desired option detect new modems and update modem information or only detect new modems 4 Click the AutoDettect Modems button Figure 4 7 on page 4 8 shows an example of the completed operation continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 4 8 Setting up the YesWare VBN network configuration Procedure 4 4 continued Detecting EtherLoop modems Figure 4 7 EtherLoop Modems detected G Discover EtherLoop Modems 1 as Ss Gs Th Autodetect Modems CO modems 19 detected 19 added 0 records updated ICO Add Search aren CPE Modems 5 added 0 records updated Update existing modem information and add new modems Only add new modems CPE AddiSearch CO Modem Action Taken ieee 00 30 52 00 3338 Added Shelf Add Search 00
93. e does not support the following e external dedicated print servers such as Jet Direct print servers e Win printers designed specifically for the Windows platform 95 98 2000 NT Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Providing YesWare VBN printing services 13 3 YesWare VBN print services administrator requirements The printer administrator for visitor printing services must know the level version and driver compatibility requirements of the PostScript or PCL language used by the printers IMPORTANT All users must know printer driver requirements Printer driver compatibility requirements MUST be communicated to the hospitality front desk personnel and visitors YesWare visitor printing services WILL NOT FUNCTION if the printer drivers on visitor computers are not compatible with the facility printers Providing driver files To eliminate the potential for system problems the administrator or service provider may want to provide driver files to visitors that are compatible with the facility printers In addition the visitor printing page has HTML links to the Adobe Systems and Hewlett Packard web sites Yes Ware visitors can download free PostScript printer drivers from the Adobe site and free PCL printer drivers from the Hewlett Packard site Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 13 4 Providing YesWare VBN printing services
94. ear future as an update to this release of YesWare Figure 8 8 shows the TFTP Control dialog used to start stop the TFTP server Figure 8 9 shows the TFTP Status dialog used to review the status of the TFTP server Figure 8 8 TFTP Control dialog Tftp Control Start Stop Figure 8 9 TFTP Status dialog Tftp Status Tftp is not running Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 15 Review All The Review All function contains the operation to review the status of all servers and proxies in the Servers and Proxies module Figure 8 10 shows the Review All dialog Figure 8 10 Review All dialog Review All Port Locater Status Billing Server Status Authorization Server Status Firewall Server Status Route Server Status Proxies Status TFTP Status Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 16 Using the Servers and Proxies module Database The Database function contains the operation to back up and restore all the YesWare provisioning data and configuration settings Figure 8 11 shows the Back Up Restore Utility dialog used to perform database and configuration backups Figure 8 11 Backup Restore Utility dialog Back Up Restore Utility i Databases M configurations files Backup Restore ResetForm Databases backup option Selecting the Databases option backs up or re
95. efuse service being charged to the room AuthorizationCreditCard jsp ProcessCredit jsp Authentication page presented to visitors connecting to ports with the Credit Use Context Requires a valid visitor credit card to authenticate visitors and Credit Card Billing configured in YesWare as described in Chapter 6 AuthorizationAuthCodeRoom html AuthorizationAuthCodeProcess jsp Authentication page presented to visitors connecting to ports with the Public Use Context Requires a previously generated Auth Code to authenticate visitors AuthorizationPortUnknown html Page presented when visitor tries to access a page on the Server that does not exist or is disabled AuthorizationWelcome html Thank You page presented after successful validation of a visitor Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 14 4 Customizing the VBN web site Procedure 14 1 Creating the custom VBN web site_ Use this procedure to create the custom VBN web site Requirements This procedure requires the following e basic knowledge of ftp commands e fip client computer with network access to the YWS e knowledge of web page construction and design including working with java server pages ftp commands The following ftp commands are useful in this procedure e binary Changes the ftp data transfer mode to the required binary mode e ced Changes the target directory on the remo
96. ements To perform this procedure you need the following e valid TCP IP configuration for the BitStorm Server ETH 0 network interface including the following IP address network mask subnet address network gateway address e host name for the BitStorm Server e DNS nameserver IP address e time zone information for the BitStorm Server host network Action Step Action Connect to the YesWare console using one of the methods described in BitStorm Server console connection methods on page 3 4 Connect the BitStorm Server power plug to an appropriate power source and flip the power switch ON After the BitStorm Server completes its power on initialization sequence the YesWare login prompt should appear as follows Elastic Networks Inc Kernel 2 2 16 on an i686 login J Enter the BitStorm Server login name and password continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 BitStorm Server host network configuration 3 11 Procedure 3 1 continued Configuring the BitStorm Server host network interface Step Action The StormTracker Configuration Manager welcome screen and command prompt appear as shown in Figure 3 8 Figure 3 8 StormTracker Configuration Manager welcome screen login admin Password Last login Thu Oct 26 11 26 36 from 209 195 21 252 HHH HHH HHH HHH HHH HH HHH HHH HEHEHE HHH HEHEHE HEHEHE HEHEHE EHEEH
97. er Y TCP IP gt 3Com Fast EtherLink XL PC Card 30575 TX X7 TCPAIP gt Dial Up Adapter Add Remove Properties Primary Network Logon Client for Microsoft Networks ed Eile and Print Sharing Description TCP IP is the protocol you use to connect to the Internet and wide area networks Core continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 12 12 YesWare Static IP configuration and port scheduling Procedure 12 3 continued Configuring visitor computers for Conference Room Billing Step Action 2 Select the TCP IP protocol associated with the Ethernet NIC and click the Properties button The Network TCP IP Properties dialog appears as shown in Figure 12 7 Figure 12 7 Network TCP IP Properties dialog TCP IP Properties 2 x Bindings Advanced Netslos DNS Configuration Gateway WINS Configuration IP Address An IP address can be automatically assigned to this computer IF your network does not automatically assign IP addresses ask your network administrator for an address and then type it in the space below C Obtain an IP address automatically Specify an IP address IP Address 172 17 10 25 3 In the IP Address tab specify an IP address and Subnet Mask for the visitor computer The IP address must come from the pool of addresses on the Port Schedule Confirmation generated by YesWare The Subnet Mask must be prov
98. er by connecting directly to the ETH 0 interface using a Category 5 cross over cable You can also telnet to the StormTracker Configuration Manager over an existing network connection to the ETH 0 interface to change configuration settings Figure 3 5 on page 3 6 shows the methods for connecting to the StormTracker Configuration Manager over telnet CAUTION Possible network conflict The BitStorm Server ETH 0 interface has a default TCP IP address configuration which could conflict with the host network DO NOT connect the ETH 0 interface to a host network until you have re configured the ETH 0 interface with a TCP IP configuration that is valid for the host network Figure 3 5 BitStorm Server telnet connections Telnet Client Laptop or Desk PC Telnet Direct PC to BitStorm Server connection 10 1 00Base T CAT 5 Crossover Cable Telnet Client Laptop or Desk PC Telnet Network to BitStorm Server connection Data Network LAN WAN ETH O 10 100Base T CAT 5 Straight Cable Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 BitStorm Server host network configuration 3 7 BitStorm Server interface StormTracker Configuration Manager The BitStorm Server console interface is called the StormTracker Configuration Manager a command based interface used to configure the BitStorm Server on the host network The StormTracker Configuration Manager can
99. er s Guide 08 01016 01 300 6 42 Billing for YesWare services and using the Billing module Procedure 6 5 continued Configuring the Virtual Concierge Step Action 3 Enter the URL s IP address or URL name of the Virtual Concierge web site that will provide the free content to YesWare visitors Click the OK button Repeat step 3 for as many free Virtual Concierge sites as required Add an HTML link to the Virtual Concierge URL s on the VBN authentication page Note Service providers can also simply provide the URL s of the free Virtual Concierge web site s to visitors Visitors can then browse to the Virtual Concierge site s by entering the URL when the VBN authentication window appears When the visitor attempts to browse to any site other than the Virtual Concierge the authentication page will reappear and require the visitor to authenticate before entering the Internet Service providers may want to provide an out to the Internet window link on the VBN authentication page to suggest this to visitors You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 43 Authorize Net The Authorize Net function is used to configure the credit card processing for YesWare VBN ports provisioned to use Credit Card Billing All credit processing on Yes Ware systems is managed by the Authorize Net Co
100. er unit has the following functional components e two Ethernet 10Base T network interface cards ETH 0 and ETH 1 e two RS 232 serial ports COM1 and COM2 e 110 120 V AC power connector e monitor and keyboard connectors BitStorm network and YesWare VBN interfaces ETH 0 and ETH 1 The two Ethernet 10 100 Base T network interface cards NICs in the BitStorm Server ETH 0 and ETH 1 provide the connectivity for the YesWare VBN to access the Internet through a host network The ETH 0 interface connects the BitStorm Server to the host network The ETH 1 interface connects visitors on YesWare s Visitor Based Network VBN to the BitStorm Server for access to YesWare services Figure 3 2 on page 3 3 shows the component connections on the back of the BitStorm Server unit Table 3 1 on page 3 3 describes the function of each component Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 BitStorm Server host network configuration 3 3 Figure 3 2 BitStorm Server connections Mouse Not Used AC Power Connector Printer Port Not Used Modem Not Used ETH 1 InterProxy VBN ETH O Host Network Primary Keyboard PS2 Rack Power Mounting Switch Flange Table 3 1 COM 1 PMS COM 2 VT 100 Monitor VGA or Better USB Connectors Not Used Rack Mounting Flange BitStorm Server component connector functions BitStorm Server Connector Description Function
101. ernet Configure the BitStorm Server on an existing local host LAN WAN Provision the VBN infrastructure to support YesWare services Provision site specific service billing requirements Aan A Ww NHN Customize the host site and provision visitor services This manual covers steps 3 through 6 of the YesWare system installation process Organization of this manual This document provides procedures for setting up the BitStorm Server on the local host network and for provisioning the Yes Ware system as well as for conducting on going YesWare system operations and maintenance In general the information is presented in the order in which you will need to use it The first part of this manual contains the instructions for using the YesWare operating system and modules and for the initial setup of the Yes Ware system The middle part of the document contains the procedures for provisioning site specific settings and billing information Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 22 Introducing Visitor Based Networking and YesWare Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 2 1 YesWare software modules This introduces the purpose and function of the YesWare software modules Chapter topic list This chapter includes the following topics Topic See YesWare module operation and document conventions page 2 2 Home page 2 4
102. ervice provisioning 6 1 Billing module Credit Card Billing 6 3 Prepaid Billing 6 4 Room Billing 6 3 Billing options 1 7 BitStorm Server configuration procedure 3 10 connection methods 3 4 connections 3 3 connections illustration 3 3 date setting procedure 3 14 DNS nameserver procedure 3 16 functional components 3 2 PMS connection procedure 11 5 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Index 1 9 YesWare BitStorm Server continued software groups introduction 1 2 StormTracker Configuration Manager commands 3 9 Telnet connection method 3 6 time setting procedure 3 14 VT 100 connection method 3 5 BitStorm Server configuration 3 1 BitStorm Server connections 3 3 BitStorm Server date procedure 3 14 BitStorm Server illustration 3 2 BitStorm Server Telnet connection 3 6 BitStorm Server time setting procedure 3 14 BitStorm Server unit 3 2 BitStorm Server VT 100 connection 3 5 Combined transport architecture 1 17 Combined transport systems 1 17 Conference Room Billing administrator requirements 12 3 billing method 12 3 IP addresses scheduling 12 6 network architecture 12 2 operator requirements 12 3 provisioning procedure 12 4 visitor configuration procedure 12 11 Credit Card Billing provisioning procedure 6 45 DNS nameserver procedure 3 16 ETH 0 interface IP address default configuration 4 2 ETH 0 URL Browsing to 4 2 EtherLoop transport architecture 1 15 EtherLoop transport systems
103. es Clicking the Create operation link launches the Add Port Schedule dialog This dialog is used to generate port schedules in the YesWare VBN system Figure 7 13 shows the Add Port Schedule dialog Table 7 6 on page 7 19 describes the field entry specifications and information requirements of this dialog Creating a port schedule using the Add Port Schedule dialog See Chapter 12 YesWare Static IP configuration and port scheduling Add Port Schedule dialog Start Time Action Add Port Schedule Dec 20 2000 End Time Dec 20 2000 fi2 foo CAM CPM fiz foo AM CPM Port Group Enable Complete billing info of Static IPs fo Applicable for Enable only Disable BILLING INFORMATION Name Address PO Phone ce fi wea lad oa Total Charge Reset Confirm Existing Port Schedules Review Ports Review Port Groups Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Switches and Ports module 7 19 Table 7 6 Add Printer dialog field specifications Field Specification Start Time Enter the day month year and time for the start of the port schedule End Time Enter the day month year and time for the end of the port schedule Port Select the port to apply the schedule If this field is selected do not select a group from the Port Group field Port Group Select the Port Group to apply the schedule
104. es Network Broadcast i i i sd Reset oK continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare Static IP configuration and port scheduling 12 5 Procedure 12 1 continued Configuring Conference Room Billing Step Action 3 Complete the Static IP Routing Configuration dialog according to Table 12 1 Table 12 1 Conference Room Network Configuration dialog settings Field Specification eth1 0 IP Enter the IP address of the network gateway used by the host network to access the WAN This address is typically the first addressable IP address in the range For example in the Class C IP address range 172 17 10 0 172 17 10 255 the gateway address would typically be 172 17 10 1 Note Do NOT enter the IP address of ETH 0 in this field ETH 0 serves only as an internal gateway for the ETH 1 0 subnet and cannot serve as a LAN gateway Subnet Mask Enter the network mask for the Conference Scheduler subnet This address is typically 255 255 255 0 255 255 0 0 or 255 0 0 0 Network Enter the network address of the subnet used for the static IP address pool All visitor IP addresses generated using the Static IP Routing Configuration dialog will come from this subnet This address is typically the first IP address in the range For example in the Class C IP address range 172 17 10 0 172 17 10 255 the network address would typically be 172
105. escription 10 3 Authorization Code Billing See Prepaid Billing Authorization Codes functional description 6 31 generation procedure 6 33 Authorization Server operation description 8 6 Billing Conference Room Introduction 1 9 Conference Room Billing administrator requirements 12 3 billing method 12 3 network architecture 12 2 operator requirements 12 3 provisioning 12 1 Credit Card Introduction 1 8 Introduction 1 7 2 6 PMS integration direct connection 11 3 isolated connection 11 4 line driver connection 11 4 Billing PMS integration continued process 11 2 Room Billing 11 1 PMS interface configuration 11 2 Port Use Context introduction 1 10 requirements 1 10 Prepaid Introduction 1 9 Print Services visitor billing method 13 4 Room Introduction 1 8 Service provisioning 6 1 conference rooms 12 1 Static IP addresses 12 1 Static IP administrator requirements 12 3 billing method 12 3 network architecture 12 2 operator requirements 12 3 provisioning 12 1 Billing module Authorization Codes functional description 6 31 Billing function Clear Records operation description 6 21 Configure PMS operation description 6 6 Generate Billing Reports operation description 6 22 PMS configuration procedure 6 8 Test PMS Interface operation description 6 20 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 l 2 Index Billing module continued Billing Policies functional descri
106. etwork Public Guest or Credit Note The Network Use Context is not a billable setting Table 1 4 lists the port Use Context requirements for each of the YesWare billing methods Table 1 4 Payment Methods and port Use Context requirements Billing Payment Method Port Use Context requirement Room Billing Guest Credit Card Billing Credit Prepaid Billing Public Conference Room Billing manual N A Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 11 Visitor internetwork access YesWare visitors receive access to the Internet or other internetwork through YesWare s InterProxy capability or by configuring Yes Ware to support static routable IP addresses The following sections describe YesWare s visitor internetwork access capabilities and the requirements visitor computers must meet to receive YesWare internetwork access InterProxy based internetwork access The InterProxy function is unique in that it accepts traffic from TCP IP clients regardless of a client s IP address configuration The InterProxy is a specialized network address translator that enables YesWare visitors with non local IP addresses to access the Internet or company intranet without re configuring any IP settings One BitStorm Server unit can connect hundreds of random non local visitors to the router gateway of either an Internet Service Provider IS
107. facility PMS in addition to any other room charges PCL file billing Host facilities that choose to use Hewlett Packard PCL printers and drivers with YesWare VBN print services must carefully calculate the rate charged for visitor printing services YesWare VBN print services cannot bill visitors using PCL printer drivers on a per page basis If PCL printers and drivers are used the Rate ID selected in the Add Printer dialog bills visitors on a per job basis The room charge is the same whether the visitor prints a 20 page file or a 2 page file PCL also imposes a file size maximum of 100 MB on all print jobs To effectively set the service rate charge for PCL files the YesWare VBN print services administrator must evaluate how much the service is used Because for example if a user prints a 20 page PCL file at a host facility where the configured rate is 1 00 YesWare VBN print services will generate a PMS room charge of 1 00 If the same visitor then sends a 2 page file to the printer the room charge again will be 1 00 Therefore the administrator must set a rate that attempts to account for an average number of pages in a typical visitor document Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Providing YesWare VBN printing services 13 5 Procedure 13 1 Provisioning visitor printing services Use this procedure to provision visitor printing services using the Print Services module
108. ference Room Billing gives YesWare visitors unlimited system access YesWare static IP configuration visitors are not required to authenticate to receive YesWare services Because YesWare Static IP visitors are essentially on a separate logical network with Internet routable IP addresses visitors with a generated IP address will have unlimited access to any YesWare VBN system port for the scheduled conference period Also visitor computers receive no protection from the BitStorm Server firewall so firewall protection must be implemented using other means YesWare static IP configuration administrator requirements The YesWare administrator must configure the conference room network using the Static IP Provisioning function The YesWare administrator configuring the conference network must be familiar with LAN and WAN administration particularly with setting up network subnets and working with routers e Procedure 12 1 on page 12 4 presents the steps to configure the IP based conference network YesWare static IP configuration operator requirements After the network is configured a non technical user such as a front desk clerk can use the Port Schedules function in the Switches and Ports module to schedule conferences e Procedure 12 2 on page 12 6 presents the steps to book a conference room using Port Schedules function in the Switches and Ports module YesWare static IP configuration visitor requirements Visitors us
109. fers the options to Enable all ports Disable all ports and Enable disable ports individually The table in the Enable Disable Ports dialog lists the following for all switches and all ports provisioned in Yes Ware e Enable Disable En Dis Ignore e Switch Name e Port Number e Port Location e Room from port dialog Using the Enable Disable Ports dialog Select the desired setting using the radio buttons in the left side of the dialog If Enable Disable ports individually is selected also select the desired setting for each port using the radio buttons in the left most column of the Enable Disable Ports table When finished click the Update Ports button at the bottom of the dialog and the system displays the Review Ports dialog with the new snable disable settings Note This feature does not impact the Bill User checkbox in the port dialog The Bill User must be checked or unchecked separately Figure 7 2 shows three ports in the Enable Disable Ports dialog The Update Ports button at the bottom of the dialog is not shown Figure 7 10 Add Port Group dialog Enable Disable Ports Enable all ports Disable all ports Enable disable ports individually Enable Disable Switch Name Port Number Port Location Room CEn CDis Ignore Ethernet VBN Switch 22 1 1st Floor 1 Guest 101 CEn CDis Ignore Ethernet VBN Switch 22 2 Ist Floor 2 Guest 102 CEn C Dis Ignore Ethernet VBN
110. figuration file Stop Server Now Shuts down the billing server All communication with the posting device will cease If transmission of billing records has fallen behind all records not transmitted to the posting device will be lost View Edit Config Files Allows the user to review and or create alternate configuration files for the billing interface link The page allows the user to select a new pending server configuration file View Protocol Log Allows the user to view protocol interactions between the server and posting host continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 15 Procedure 6 1 continued Configuring the PMS protocol Step Action 10 Review the settings in the Current Configuration dialog Verify the following e Server Status is RUNNING e Both the Server Configuration File and the Pending Server Configuration File are correct for the host PMS system Proceed according to the following table If the PMS server settings Then in the Current Configuration are Correct for the host PMS Connect and integrate the BitStorm Server system into the facility PMS as described in Chapter 11 YesWare PMS integration Incorrect for the host PMS Select and change the PMS server system configuration settings as described in Procedure 6 2 on page 6 16 You have
111. g 12 1 Provisioning procedure 12 4 visitor configuration procedure 12 11 Static IP Address Using 5 1 Static IP Provisioning functional description 5 10 StormTracker Configuration Manager BitStorm Server configuration procedure 3 10 BitStorm Server interface 3 7 commands 3 9 Configuring BitStorm Server 3 1 date setting procedure 3 14 DNS nameserver setting procedure 3 16 time setting procedure 3 14 welcome screen and prompt 3 8 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Index l 7 StormTracker Site Manager BitStorm Server software introduction 1 3 modem detection procedure 4 7 StormTracker Spectrum Manager BitStorm Server software introduction 1 3 Switch configuration requirements 7 2 Switches and Ports Introduction 2 7 module functions and operations 7 1 7 4 Switches and Ports module Port Configurations function functional description 7 5 Port Schedules function functional description 7 18 Ports function functional description 7 11 Printers function functional description 7 16 Switches function functional description 7 8 System Logs module operation description 10 4 T Telnet BitStorm Server connection method 3 6 Test PMS Interface operation description 6 20 Trace User operation description 9 6 Users and passwords procedure 4 5 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 l 8 Index V VBN See Visitor based networking VBN pa
112. ge customization requirements 14 2 functions 14 3 retrieval procedure 14 4 VBN page construction 14 2 VBN web site creating web site procedure 14 4 Virtual Concierge procedure 6 41 Verify Ports operation description 9 5 Verify Switches operation description 9 3 Visitor Based Networking Installing a YesWare VBN system Introduction 1 21 Visitor printing See Print Services Visitor Based Network network configuration 4 1 seting up VBN procedure 5 4 Visitor based networking creating web site procedure 14 4 FTP VBN page retrieval procedure 14 4 Introduction 1 4 Print Services administrator requirements 13 3 billing method 13 4 printer limitations 13 2 provisioning 13 1 system requirements 13 2 switches configuration requirements 7 2 VBN page customization requirements 14 2 functions 14 3 VBN page customization Introduction 1 19 VBN page retrieval procedure 14 4 VBN web site Customization 1 19 Virtual Concierge Introduction 1 19 procedure 6 41 visitor access controls 1 18 web site customization 14 1 introduction 1 19 VT 100 BitStorm Server connection method 3 5 W Web interface Default YesWare login 4 4 Y YesWare Administration network connection procedure 4 6 Billing Conference Room Billing 12 1 Conference Room Billing administrator requirements 12 3 Conference Room Billing billing method 12 3 Conference Room Billing network architecture 12 2 Conference Room Billing operator requirements 12 3 s
113. gs Virtual Concierge This function contains the operations to create and review the configuration for the Virtual Concierge a free service for YesWare visitors Authorize Net This function contains the operations to update and review the merchant account information for Authorize Net the Internet credit card processing company used with YesWare Credit Card Billing Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 6 Billing for YesWare services and using the Billing module Billing The Billing function contains the operations to configure and test the PMS interface clear billing records and generate billing reports Configure PMS interface Clicking the Configure PMS interface operation link launches the Yes Ware Server Configuration Utility dialog This dialog is used to select and configure the PMS billing protocols used by YesWare Figure 6 1 shows the Yes Ware Server Configuration Utility dialog The following sections describe the function information requirements and use of the utility Figure 6 1 YesWare Server Configuration Utility dialog YesWare Server Configuration Utility e YesWare Server operates using a configuration file The configuration file allows the user to select specific posting protocols as well as record format for posting This page allows the user to designate which existing configuration file should be used for future execution of the Yes W
114. he appropriate box d Blank Zero Filled This indicates how the outgoing field should be padded if the value of the field is shorter than the length specified Check the appropriate box e Use Default Check this box to always place the specified default value in the billing record f Value Default value Position of Size of Right Left Blank Zero Aaea RE Field Justification Filled Use Default Value Sequence Number Wrap Character Hotel Code Date Field Station Number Time Field MiC Cim r f9 aa ae os meo i yas ais ray ir ona civ wir rjfieo vir Cam ir 2359 MA Cim r mo Fir Ci r 999 99 Cie eer IP INTERNET Mir ao os Duration Charge Amount Dialed Digits Type of Call Field a UI a al a a E continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 13 Procedure 6 1 continued Configuring the PMS protocol Step Action 7 Complete the Configuration File Name section of the questionnaire according to the requirements of the host facility PMS see Figure 6 6 Figure 6 6 PMS Configuration File Name question Configuration File Name Enter a unique name for the configuration file that you wish to create Ack_Nak_NoEng 8 Click the Save and Apply Changes button to change add the modified new PMS configuration The sys
115. his chapter describes the provisioning requirements and procedures to genrate static IP addresses and schedule and bill YesWare services in conference rooms using Conference Room Billing Chapter topic list This chapter includes the following topics Topic See Conference Room Billing page 12 2 Chapter task list This chapter includes the following tasks Procedure Task See 12 1 Configuring Conference Room Billing page 12 4 12 2 Scheduling conference room IP addresses page 12 6 12 3 Configuring visitor computers for Conference page 12 11 Room Billing Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 12 2 YesWare Static IP configuration and port scheduling Conference Room Billing Conference Room Billing is IP based conference room service for customers who do not want need YesWare s network address translation NAT capability Conference Room Billing is set up using Static IP Provisioning function in the Provisioning Wizard module and the Port Schedules function in the Switches and Ports module The static IP configuration of YesWare allows visitors with static routable IP addresses on the ETH 1 side of the BitStorm Server to access the Internet without undergoing NAT YesWare Static IP network architecture Figure 12 1 shows the architecture of the YesWare static IP network The YesWare static IP configuration allows visitors from the VBN ETH
116. ialog is used to configure the CO modems and Ethernet switches in the YesWare VBN system Figure 7 4 shows the default Add Switch dialog Table 7 3 on page 7 9 describes the field entry specifications and information requirements of this dialog Figure 7 4 Add Switch dialog Add Switch If you are adding a CO Modem as a switch click here to auto detect it or fill out the information below Switch Name ti E Switch Location O i Switch Brand Bay Networks Switch IP Address fo Switch Subnet Mask 255 255 255 0 Switch IP Gateway Address 10 237 1 1 Port Count z M Auto provision all ports Parent Switch Name None Default Port Configuration Credit Card Internet Service Parent Switch Port Switch Enabled Vv Reset 5k Existing Switches Port Configurations Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Switches and Ports module 7 9 Table 7 3 Add Switch dialog field specifications Field Specification If you are adding a CO Modem as a switch click here Clicking the here link launches the Unprovisioned CO Modems table This table lists all unprovisioned CO modems frrom the StormTracker Site Manager database see Note and lists the MAC address type location and number of ports for each CO modem Clicking the MAC Address for a modem returns to the Add Switch dialog with the CO modem information auto filled in the fields Note This datab
117. ialog launched by clicking the Review operation link Figure 6 26 Review Auth Codes dialog Authorization Authorization Client Client Expiration Start Authorization Code Code State IP MAC Time Time Code Name Duration 114EDC Pending Testl 1 Day s Delete Edit View Logs and Audit Logs The Authorization Codes View Logs operation generates the same information as the Review operation but in a log format The Authorization Codes Audit Logs operation checks the Auth Code log for used activated Authorization codes The Authorization Codes View Logs and Audit Logs operations can be used to view the Auth Code logs in real time as soon as a log is recorded Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 33 Procedure 6 3 Generating Authorization Codes Use this procedure to procedure to generate the Authorization Codes given to the visitors paying for service on the YesWare system The Operator should generate the Authorization Code and distribute the code to the visitor upon receipt of payment Requirement The YesWare administrator or operator must know the rate charges and durations used according to the facility rate schedule requirements Action Step Action 1 Launch a Web browser and browse to the IP address assigned to the YesWare system by the YesWare manager or network administrator Click the Ye
118. id Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 30 Billing for YesWare services and using the Billing module Table 6 7 Add Billing Policy dialog field specifications Field Specification Policy Name Enter the name of the billing policy Policies should be named for easy identification in terms of the billing method Room Billing Prepaid Authorization Code Billing and Credit Card Billing See Figure 6 24 on page 6 29 Rate ID Select one of the Rate IDs provisioned using the Rates function to associate with this billing policy Payment Plan Select a Payment Plan corresponding to the billing method used for the port Payment plans include the following e Prepaid Billing e Room Billing e Credit Card Billing Called Number Optional If the facility PMS requires a called number format enter that format in this field Checkin Checkout Select one of the Checkin Checkout names provisioned using the Checkin Checkout Times function to associate with this billing policy Hourly Interval Select the Hourly Interval 1 24 to use for the hourly billing frequency provisioned using the Rates function If any other billing frequency is selected daily weekly monthly or checkin checkout this field is ignored Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 31
119. ided by the network administrator 4 In the Gateway tab add the network gateway provided by the network administrator 5 If necessary enable DNS and enter the host and domain name for the visitor computer provided by the network administrator 6 Click OK to accept the TCP IP and Network Configuration settings and re start the visitor computer The visitor computer should be ready to connect to the scheduled conference meeting room You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 13 1 Providing YesWare VBN printing services This chapter describes the requirements functions and procedures for provisioning YesWare to provide visitor printing services for a VBN Chapter topic list This chapter includes the following topics Topic See YesWare VBN printing requirements page 13 2 YesWare VBN print services visitor billing page 13 4 Chapter task list This chapter includes the following tasks Procedure Task See 13 1 Provisioning visitor printing services page 13 5 13 2 Using visitor printing services page 13 9 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 13 2 Providing YesWare VBN printing services YesWare VBN printing requirements The YesWare VBN printing capability gives VBN guest visitors the capability of printing from their computer to a networked printer on the Ye
120. iew the SDR logs in real time as soon as the log is recorded Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 37 Procedure 6 4 Retrieving and deleting SDR logs using ftp Use this procedure to retrieve and delete YesWare SDR logs using ftp Some service providers may want to automate this procedure using a custom software script program Requirements This procedure requires the following e basic knowledge of ftp commands e fip client computer with network access to the BitStorm Server Action Step Action Start the ftp client application 2 Open a connection to the YWS using port 2221 After a few moments the The system then prompts for a User login Note Note that this a different port than used in YesWare 2 3 Also some workstation platforms such as Windows NT may require reconfiguration of ftp settings to use port 2221 3 At the User prompt enter ftp user The system then prompts for a password 4 At the Password prompt enter the password of the admin user This is the same password as the one used in the StormTracker Configuration Manager to configure the YWS on the host network see Chapter 3 The default admin password is etherloop Figure 6 29 shows an example ftp user login to a YWS at 172 17 10 254 Figure 6 29 Logging into the YWS using ftp M 5 ftp Auto ftp gt open
121. illing PMS interface configuration 11 2 See Room Billing Guest rooms Print Services administrator requirements 13 3 billing method 13 4 printer limitations 13 2 printing procedure 13 9 provisioning 13 1 provisioning procedure 13 5 system requirements 13 2 H Help Introduction 2 11 Home module introduction 2 4 Hotel Code Functional description 6 24 Installing a YesWare VBN system Introduction 1 21 InterProxiy Configure operation description 8 11 InterProxiy Start Stop operation description 8 10 Introduction 2 5 VBN home splash page Introduction 1 19 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 l 4 Index L Login dialog 4 4 Logs Introduction 2 10 module functions 10 3 Logs module Auth Code operation 10 3 functions and operations 10 1 SDR operation 10 3 System operation 10 4 Maintenance FTP SDR log retrieval procedure 6 37 SDR log retrieval procedure 6 37 Network configuration procedure 4 6 Operating System Configuring BitStorm Server OSM See StormTracker Configuration Manager P Passwords and users YesWare procedure 4 5 PCL file billing Print Services 13 4 Ping Switches operation description 9 4 PMS See Property Management System Port Locator operation description 8 4 Port Use Context introduction 1 10 requirements 1 10 PostScript file billing Print Services 13 4 Prepaid Billing feature description 6 4 Introduction 1 9 provisioning 6 1 P
122. ing e flexible options for visitor authentication and service billing The remainder of this document describes how to use the YesWare VBN software to implement and manage an EtherLoop and or Ethernet VBN Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 3 StormTracker Spectrum Manager StormTracker Spectrum Manager is an optional BitStorm Server component purchased separately used to fine tune the performance of EtherLoop modems The StormTracker Spectrum Manager supports the following major functions e adjust EtherLoop modem signal transmission to maximize protection from signal interference caused by other high speed data services in the same binder group as the EtherLoop lines e maximize bandwidth available for EtherLoop modem signal transmission in binder groups with no other high speed data services The StormTracker Spectrum Manager User Guide contains the instructions for using the StormTracker Spectrum Manager software StormTracker Site Manager StormTracker Site Manager is used to manage the EtherLoop modems supported by the BitStorm Server and Yes Ware The StormTracker Site Manager supports the following major functions e automatically detect all EtherLoop modems in the system e build and manage the modem database monitor the performance EtherLoop modems e configure Simple Network Management Protocol SNMP support for the modems e
123. ing are presented with a credit authentication page while ports configured to use Prepaid Billing are presented with an Auth Code authentication page Failed visitor authentication Visitors who fail to successfully authenticate are directed to service refusal pages that indicate that successful authentication is required for service access Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 19 VBN web site customization YesWare provides several methods for service providers to customize how the VBN web site looks and functions for visitors The following sections briefly introduce each of these capabilities Chapter 14 Customizing the VBN web site describes the operation and use of these YesWare capabilities VBN page customization The look and feel of VBN authentication and service refusal pages determines how the initial connection looks to the visitor All logos colors and text in non functional fields on these pages can be replaced with information specific to the service provider and or host site Authentication pages are modified by retrieving the page from the BitStorm Server and editing the page using an HTML text editor Virtual Concierge YesWare s Virtual Concierge feature enables service providers to create a host specific site linked to the BitStorm Server and filled with free content and advertising The VBN visitor can
124. ing the conference rooms set up in YesWare static IP configuration must configure their computers with an IP address configuration based on the YesWare static IP subnet e Procedure 12 3 on page 12 11 shows how to configure visitor computers to use YesWare static IP configuration services Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 12 4 YesWare Static IP configuration and port scheduling Procedure 12 1 Configuring Conference Room Billing The YesWare LAN administrator must use this procedure to configure the network used by the YesWare static IP configuration to provide IP based conference services Requirements To set up the conference network using the YesWare static IP configuration the YesWare LAN administrator or service provider must provide the following e an available subnet with a range of static Internet routable IP addresses e network and computer security plan for system visitors Action Step Action 1 Add a route to the router that maintains the YesWare static IP network to use the ETH 0 interface as its gateway 1 Browse to the Provisioning Wizard module in the YesWare software group 2 Click the Setup operation link under the Static IP Provisioning function to launch the Static IP Routing Configuration dialog as shown in Figure 12 2 Figure 12 2 Static IP Routing Configuration dialog Static IP Routing Configuration eth1 0 IP f Subnet Mask Number of Address
125. ipt of payment Keep the second copy for facility records 10 Click Go to generate the authorization code in the YesWare system You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 35 SDRs This function contains the operations to manage the Service Detail Records SDRs SDRs are used to record service in YesWare port configurations provisioned for Room Billing using the guest port Use Context SDRs are the records used for posting to the facility PMS SDR logs can be automatically sent to a designated network location or retrieved using fip Configuration The SDRs Configuration operation SDR logs can be automatically sent to a designated network ftp server or retrieved from the BitStorm Server using ftp Figure 6 28 shows the Configure SDR Log Archive dialog launched by clicking the Configuration operation link Table 6 8 on page 6 36 describes the field entry requirements and recommendations for the adding a rate using the Configure SDR Log Archive dialog Procedure 6 4 on page 6 37 contains the procedure for retrieving the daily SDR log archive from the BitStorm Server Figure 6 28 Configure SDR Log Archive dialog Configure SDR Log Archive SDR logs can be archived daily to a separate directory on this server Enable SDR Log Archive Yes CNo Tn addition you may specify an external FTP server where
126. isitors receiving InterProxy based internetwork access complete the following process 1 The visitor connects to the YesWare VBN through either an EtherLoop modem or Ethernet switch port starts the visitor computer and attempts to browse the Internet The system displays an authentication page and the visitor provides the required authentication information The EtherLoop or Ethernet system connects over an intermediate switch or hub to the BitStorm Server ETH 1 interface At the BitStorm Server the InterProxy function translates the non local visitor IP address to appear local to the host network Note If the visitor computer is configured for Dynamic Host Configuration Protocol DHCP the InterProxy assigns it an address from its DHCP pool The InterProxy routes the VBN traffic from the ETH 1 interface over to the ETH 0 interface The ETH 0 interface connects to the host LAN or LAN WAN termination which is connected to a WAN such as the Internet or a corporate intranet The following sections describe the operations contained in the Proxies function Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 10 Using the Servers and Proxies module InterProxy Start Stop Clicking the InterProxy Start Stop operation link launches the InterProxy Control dialog This dialog is used to start and stop InterProxy service and displays the status running stopped of YesWare s DNS DHCP and Default Ga
127. ist of all available ftp commands You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 39 Virtual Concierge Create Figure 6 30 YesWare s Virtual Concierge function enables service providers to create a host specific site linked to the YWS and filled with free content and advertising The VBN visitor can browse the Virtual Concierge for free to obtain information about local restaurants and host amenities but will have to accept the payment terms and conditions to receive Internet access outside of the specified Virtual Concierge sites The Virtual Concierge Create operation is used to enter the universal resource locator s URLs of the site s to which the provider is offering free access Procedure 6 5 on page 6 41 contains a step by step procedure to add a Virtual Concierge site to the Yes Ware database Figure 6 30 shows the Add Virtual Concierge dialog launched by clicking the Create operation link Add Virtual Concierge dialog Add Virtual Concierge URL www disney com Subnet Mask Bits 0 32 28 Reset k Note that Subnet Mask is optional Ezisting Virtual Concierges Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 40 Billing for YesWare services and using the Billing module Review The Virtual Concierge Review operation is used to view the
128. log Enter the account password in the Custom ID field CAUTION Do NOT modify the IP Address field Figure 6 35 Authorize Net Configuration dialog AuthorizeNet Configuration IP Address 2096314316 Login ID fYouLoginID tt Custom ID YourPassword Update 4 Click the Update button to configure the YesWare database to use the Authorize Net credit card billing merchant account YesWare visitors using ports provisioned with the credit Port Use Context will now be processed through this Authorize Net account You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 46 Billing for YesWare services and using the Billing module Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 1 Using the Switches and Ports module This chapter describes the Switches and Ports module including the module functions operations dialogs and field entry requirements Procedures are included with step by step instructions for performing the more complex module operations Chapter topic list This chapter includes the following topics Topic See Switch architecture and general provisioning requirements page 7 2 Switches and Ports module functions page 7 4 Port Configurations page 7 5 Switches page 7 8 Ports page 7 11 Printers page 7 16 Port Schedules page 7 18 Software Release 3 00 YesWare Appli
129. n order to see all the port data continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Setting up the YesWare VBN network configuration 4 3 Procedure 4 1 continued Using the BitStorm Server and YesWare modules for the first time Action Step Action 1 Launch the PC web browser Internet Explorer or Netscape Navigator 2 Specify the ETH 0 Universal Resource Locator URL Note The URL must include the ETH 0 IP address followed by the yesware jsp directory as in the following example for a BitStorm Server at ETH O IP address 10 255 254 2 10 255 254 2 YesWareljsp The YesWare in the URL is case sensitive Y W not y w Also if the YesWare jsp is not included in the ETH 0 URL the system will return a denial of access If the ETH 0 URL is entered correctly the BitStorm Server Home page appears 3 Click the Administration link to launch the the licensing agreement page Read the licensing agreement and click the Accept button The Store License Key dialog appears as shown in Figure 4 1 Figure 4 1 Store License Key dialog Store License Key Enter License Key Reset Store 5 Enter the 20 digit license key shipped with the server and click the Store button continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 4 4 Setting up the YesWare VBN network configuration Procedure 4 1 continued Using th
130. n page 11 4 describes the requirements for using short haul modems or line drivers in the isolated PMS connection method Procedure 11 1 on page 11 5 contains the step by step procedure to connect the BitStorm Server to the facility PMS using either connection method YesWare PMS interface configuration The Billing module Configure PMS interface operation is used to modify the PMS interface configurations Each of these configurations are stored on the BitStorm Server as a configuration file These configuration files are used by the BitStorm Server to implement the specific posting protocols and record format required for posting to the PMS Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare PMS integration 11 3 BitStorm Server direct connection to PMS Figure 11 1 shows the BitStorm Server direct connection to the PMS Note the following requirements about this type of connection e The direct connection method can be used only when the BitStorm Server is less than 50 ft 15 m from the PMS interface The BitStorm Server is a PC which in the RS232 connection standard is a Data Terminal Equipment DTE device If the PMS interface connection is also a DTE device a null modem RS232 cable must be used for any direct DTE DTE connection e Ifthe PMS interface is Data Circuit terminating Equipment DCE device a straight RS232 cable must be used Procedure 11 1 on page 11 5 describes how t
131. n to the Administration software group 2 Select the Network operation from the System function to launch the Network Configuration dialog Figure 4 5 shows an example of this dialog Figure 4 5 Network Configuration dialog 4 ADMIN LS TRATLON spa a aS SED ATIONAPNIRIC TOL Link SYSTEM Install Upgrade Restart System Network Configuration Hostname IP Address primary port ethO Add User Change Password Reset Password Delete User UCENSE Update Network Mask secondary port eth1 Submit changes Network Mask primary port eth0 Gateway Address IP Address secondary port eth1 Verify the ETH 0 network settings and modify the ETH 1 settings as necessary Note Only modify the ETH 0 settings if instructed to do so by the LAN administrator Record the values in the Network Configuration dialog according to local office procedures These values will be needed for some of the provisioning tasks performed later You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Setting up the YesWare VBN network configuration 4 7 Procedure 4 4 Detecting EtherLoop modems Use this procedure to any EtherLoop modems installed on the system This procedure must be done before provisioning EtherLoop CO modems as switches Action Step Action 1 Using a PC web browser browse to the IP address configured for th
132. network mask and gateway or be configured to use DHCP Dynamic Host Configuration Protocol A YesWare visitor computer can be configured with a TCP IP address for the resident LAN or a non resident LAN YesWare visitors can also be configured for a random non existent LAN as long as the computer s TCP IP configuration adheres to basic TCP IP addressing rules For example an YesWare visitor computer cannot be a duplicate of another visitor IP address or have a broadcast address such as 255 255 255 255 as its assigned IP address Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 7 Service areas and visitor billing YesWare service areas YesWare systems can provide VBN services in the following functional service areas e Guest rooms e Public areas e Conference rooms Table 1 2 describes each of these Yes Ware service areas The following sections describe the YesWare service billing requirements and port configuration requirements to provision each of these service areas Note Chapter 6 Billing for YesWare services and using the Billing module describes how to implement YesWare visitor billing Table 1 2 YesWare service and billing options YesWare Service Description Service Area Guest rooms Guest room service for hospitality customers in hotel rooms Public areas Service for kiosks and other public areas such as ho
133. ng the Debug Port operation requires the following steps Install an EtherLoop CPE modem or Ethernet CAT 5 connection in a visitor room on the ETH 1 side of the BitStorm Server Connect to the port in the visitor room Browse to the ETH 0 IP address of the BitStorm Server and login to the YesWare VBN software group Select the Diagnostics module and click on the Debug Port operation The Debug Port operation executes a test that verifies the CPE modem or Ethernet CAT 5 port is connected and communicating to a port on a corresponding EtherLoop CO modem or Ethernet switch Yes Ware then displays the port information for the corresponding CO modem or Ethernet switch This test must be conducted from the ETH 1 side of the BitStorm Server This means the test can only be performed through an EtherLoop CPE modem such as the StormPort or Elite or through an Ethernet switch port that shares the ETH 1 subnet Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 10 1 Using the Logs module This chapter describes capablilities of the YesWare Logs module Chapter topic list This chapter includes the following topics Topic See YesWare record management capabilities page 10 2 Logs module operations page 10 3 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 10 2 Using the Logs module YesWare record management capabilities This section describes YesW
134. nostics module Diagnostics module function and operations dy a JN more detail wD Table 9 1 A w VERIFY NETWORK The Diagnostics module contains the Verify Network Architecture function This function contains several operations used to test system provisioning and functioning using a variety of YesWare system characteristics Table 9 1 summarizes the purpose of each of the operations in the Verify Network Architecture function The following sections describe each operation in Verify Network Architecture operations ARCHITECTURE Operation name Verify Switches Function purpose Ping Switches Verify Switches Verify Ports Trace User Show Active Users This operation verifies the validity of the provisioning information for all switches in the database and displays a simple line diagram indicating the switch architecture Debug Port Ping Switches This operation sends a ping signal to verify the physical connection of switches provisioned in the system Verify Ports This operation verifies the configuration of all ports in the database Trace User This operation is used to trace the switch and port path used by VBN users to reach the BitStorm Server Show Active Users This operation displays all user IP addresses active on the VBN and the total number of active users Debug Port This operation displays the port and switch connection information for the
135. not no ENQ send an ENQ before the record is sent HOBIS_Merge 61 character HOBIS Merge is a simple protocol that works through the HOBIS Merge hotel PBX call record system The HOBIS Merge interface passes the billing charges from the BitStorm Server to the PBX which then processes the bill as a call record and passes the record to the PMS using the existing PMS PBX interface Promus_Sys21 54 character Two way ack nak protocol for sending charge data to a ack nak PMS over the Internet Std_One_Way 60 character This one way protocol does not send an ENQ and does Pipeline SMDR not accept acknowledgment after a record is sent This TTY protocol protocol should be used for output from the BitStorm Server to a serial printer allprot 61 character One way protocol for sending charge data to a serial Pipeline SMDR printer over the Internet one way Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 8 Billing for YesWare services and using the Billing module Procedure 6 1 Configuring the PMS protocol Use this procedure to configure the PMS protocol for the Yes Ware PMS billing server Background The YesWare Server Configuration Utility enables the YesWare administrator or manager to work with the host facility s PMS system manager or vendor to view and or edit existing PMS configuration files An existing file can be used as a base for similar protocols and
136. ntable control characters should be present at the end of a billing record 03 6 Billing record pass thru buffer size Default 200 100 7 How much time in 100 milli second intervals should the Yes Ware server wait prior to determining that the PMS has not responded to a message Default 100 fi 00 8 How much time in 100 milli second intervals should the YesWare server wait prior to sending subsequent messages Default of 5 is 500ms B continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 12 Billing for YesWare services and using the Billing module Procedure 6 1 continued Configuring the PMS protocol Step Action 6 Complete the Message Definition section of the questionnaire according to the requirements of the host facility PMS see Figure 6 5 Figure 6 5 PMS Message Definition questions Message Definition Tnstructions This table enables the user to configure field placement and alignment rules for each field within the billing record a Position of Field the starting position within the record for the field The first position in a billing record is column 0 excluding prefix characters b Size of Field the length of the field placed in the billing record A length of 0 indicates the field is not used in the billing record c Right Left Justification This indicates justification applied to the incoming data received and placed in the billing record Check t
137. nued Setting up a VBN using the Provisioning Wizard module Step Action 12 Click the Add Switch link or button to launch the Add Switch dialog If you are provisioning an EtherLoop modem click the link and select from the list of Unprovisioned CO Modems 13 Complete the required entries and click the Figure 5 5 shows an example of a properly completed dialog for a CO modem See Chapter 7 Using the Switches and Ports module for more information Figure 5 6 Add Switch dialog Fame Provisioning Switches amp Wizard YESWARE Add Switch i If you are adding a CO Modem as a switch click here to auto detect it or fill out the information below Switch Name Modem Service 1 Switch Location CO 35669 Switch Brand Elmo 120 Switch IP Address 00 30 52 00 8B 55 Switch Subnet Mask 255 255 255 0 Switch IP Gateway Address 10 237 1 1 Port Count 12 M Auto Provisioning All Ports Parent Switch Name None z Default Port Configuration Guest Room with Printing Parent Switch Port Switch Enabled Vv Reset Existing Switches Port Configurations continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Provisioning Wizard 5 9 Procedure 5 1 continued Setting up a VBN using the Provisioning Wizard module Step Action 14 Click the Edit Port link or button to launch the Edit Port dialog 15 Select the desired port from the list of ports 16 C
138. o determine if the PMS is a DCE or DTE device Figure 11 1 BitStorm Server direct connection to PMS PMS RS232 Properly Management Serial Interface System PMS DTE or DCE RS232 Cable Total length lt 50 ft 15 m Null modem if PMS DTE Straight if PMS DCE YWS Com 1 DTE RS 232 9 Pin Male Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 11 4 YesWare PMS integration BitStorm Server isolated connection to PMS Figure 11 2 shows the BitStorm Server isolated connection to the PMS The isolated connection method consists of connecting a pair of short haul modems or line drivers between the BitStorm Server and the PMS The modem pair serves to boost the signal from the BitStorm Server to the PMS to ensure the integrity of the signal and also isolate the BitStorm Server from damage caused by transient voltages Note the following requirements about this type of connection e Use this method when the BitStorm Server is more than 50 ft 15 m from the PMS interface or if isolating and protecting the connection is a priority e The line driver or short haul modem on the BitStorm Server end must be set to DCE e The two transmit wires on one modem line driver must connect to the two receive wires on the other e The DTE DCE setting of the modem line driver on the PMS end is dependent on whether the PMS interface is DTE or DCE Procedure 11 1
139. o provide service Location Enter the location name assigned to the printer in the VBN system Rate ID Select the Rate ID for printing services Rates for postscript printers are charged on a per page basis Rates for PCL printers are charged on a per print job basis Review Clicking the Review operation link launches the Review Printers dialog This dialog is used to review edit and delete the printers previously provisioned using the Add Printer dialog Figure 7 12 shows an example Review Printers dialog Figure 7 12 Review Printers dialog Review Printers Printer Name TP Addre Location Comment Rate ID Enabled Black White Guest 172 17 230 24 Front Desk Black White laser Black White Laser Printer Office service Printing Delete Office Copy Center Color Laser Service Color Laser Printing Delete Color Guest Printer 172 17 230 245 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 18 Using the Switches and Ports module Port Schedules Create Figure 7 13 The Port Schedules function contains the operations to create and review the port schedules Port schedules are mainly used with the Static IP Provisioning function in the Provisioning Wizard module to offer conference services and Conference Room Billing Chapter 12 YesWare Static IP configuration and port scheduling describes the complete requirements for setting up and providing static IP addresses for conference servic
140. of the subnet to exclude from side of the BitStorm Server that is excluded InterProxy service from InterProxy service this field is not related to the Static IP Provisioning function Network to Exclude This field is used to specify the Network This field is optional Enter the network mask of the subnet to exclude from InterProxy service Check here proxy arps Enabling this function prevents network conflicts caused by the InterProxy attempting to serve traffic meant for the local network router This field is enabled by default and it is recommended the Proxy Arp is always enabled Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 13 Requirements for DHCP settings Any changes to DHCP settings in the InterProxy Configuration dialog must meet the following requirements e The DHCP address group must be on the same subnet as the BitStorm Server ETH 1 IP address e The ETH 1 IP address and the broadcast IP address cannot be within the DHCP address pool e The DHCP range cannot overlap any other hosts on the network including VBN visitor static IP addresses e The IP address settings for option routers and option domain name servers must be identical to the BitStorm Server ETH 1 IP address The default TCP IP configuration for ETH 1 is an IP address of 10 237 1 1 with a network mask of 255 255 255 0 Table 8 3
141. ogin default 3 7 StormTracker Configuration Manager welcome screen and prompt 3 8 StormTracker Configuration Manager commands 3 9 Configuring the BitStorm Server host network interface 3 10 Setting the BitStorm Server date and time 3 14 Setting the DNS nameserver s for the BitStorm Server 3 16 Setting up the YesWare VBN network configuration 4 1 Using the BitStorm Server and YesWare modules for the first time 4 2 Setting up system users and passwords 4 5 Verifying the server network connection 4 6 Detecting EtherLoop modems 4 7 Using the Provisioning Wizard 5 1 Provisioning Wizard module functions 5 2 Provisioning Wizard 5 3 Setting up a VBN using the Provisioning Wizard module 5 4 Static IP Provisioning 5 10 Setup 5 10 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Contents ix Billing for YesWare services and using the Billing module 6 1 Billing for YesWare services 6 3 Room Billing 6 3 Credit Card Billing 6 3 Prepaid Authorization Code Billing 6 4 Billing module functions 6 5 Billing 6 6 Configure PMS interface 6 6 Configuring the PMS protocol 6 8 Selecting changing the PMS configuration file used by YesWare 6 16 Test PMS Interface 6 20 Clear Records 6 21 Generate Billing Reports 6 22 Hotel Code 6 24 Rates 6 25 Check In Check Out Times 6 27 Billing Policies 6 29 Authorization Codes 6 31 Create 6 31 Review 6 32 View Logs and Audit Logs 6 32 Generating Authorization Codes 6 33
142. omplete the required entries and click the OK button Figure 5 5 shows an example of a properly completed dialog for a CO modem port See Chapter 7 Using the Switches and Ports module for more information Figure 5 7 Edit Port dialog Switch Name Modem Service 1 7 Port Number Port Configuration Guest Room with Printing z Cable Modem MAC Address Downlink IP Address Add Rate Checkout Times Add Billing Policy Add Port Config Add Switch Port Enabled Bill User Vv I Add Checkin Room Port Location CO 35669 0 I l l Reset E Existing Ports Switches Port Configurations You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 5 10 Using the Provisioning Wizard Static IP Provisioning Setup Figure 5 8 The Static IP Provisioning function contains the operations to setup and generate static IP addresses These IP addresses are used with the Port Schedules function in the Switches and Ports module to create port schedules offer IP conference services The IP addresses can be purchased by the YesWare service provider and re sold to visitors using YesWare s Conference Room Billing method Chapter 12 YesWare Static IP configuration and port scheduling describes the complete requirements for setting up and providing static IP addresses for conference services Clicking the Setup operation link launches the Static IP Routing Configuration dialog
143. one Ethernet Switch 10Base T Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 16 Introducing Visitor Based Networking and YesWare Ethernet VBN Ethernet VBN systems are used in areas such as conference and meeting rooms or in any area that has an existing Category 5 CAT 5 Ethernet LAN infrastructure Visitor computers connect physically to the ports on Ethernet VBN switches as they would to a conventional Ethernet 10 100Base T LAN Ethernet VBN transport architecture Figure 1 6 shows an example of the YesWare Ethernet VBN transport system architecture Chapter 5 complete instructions for provisioning Ethernet VBN transport systems Figure 1 6 Ethernet VBN transport system Internet or Intranet 10 1 OOBose T et ETH O BitStorm Server N E M esware Service Area Teele YesWore smien C tho 7 OOBase T Downlink to Switch 1 Kiosk Public Area ose Port 1 on YesWare Switch D Ethemet switch 1 A aT Downlink to Switch 2 Port 25 on Switch 1 10 100Base T Ethernet anch 2 CAT 5 RJ 45 10 100Base 1 ey ODES 10 100Base T CAT 5 RJ 45 CAT 5 RJ 45 YesWare Service Area I Guest Room Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Introducing Visitor Based Networking and YesWare 1 17 Combined EtherLoop Ethernet VBN The combined EtherLoop Ethernet system serves areas where VBN service is required using bo
144. or record formats New configuration files can only be added to the configuration file list by editing the existing file renaming the file and clicking the Save and Apply Changes button By default the YesWare PMS billing server is off To use PMS billing a configuration file must be selected and the billing server must be started Requirement The YesWare administrator or manager must work with the facility PMS system manager or vendor to perform this procedure Much of the information required for this procedure will be specific to the PMS equipment and the host site Action Step Action 1 Browse to the Billing module in the YesWare software group 2 Click the Configure PMS interface operation link under the Billing function to launch the YesWare Server Configuration Utility dialog as shown in Figure 6 2 on page 6 9 continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 9 Procedure 6 1 continued Configuring the PMS protocol Figure 6 2 YesWare Server Configuration Utility dialog YesWare Server Configuration Utility e YesWare Server operates using a configuration file The configuration file allows the user to select specific posting protocols as well as record format for posting This page allows the user to designate which existing configuration file should be used for future execution of the Yes Ware Server
145. otected by copyright laws You The user licensee may not under any circumstances reproduce recreate re engineer record publish publicly exhibit or distribute any source code or object code without the express written consent of Elastic Networks Inc Copyright 2666 Elastic Networks Inc All Rights Reserved K K kK Kk kK KEKKHKHKKKHKKKHEKEEKEKEEEKEKEEKKEKKEKEEEEKEEEEEEKEEEEEKEEEKEEEEEEEEEEEEEEEKEEEEEEEE Please type help for a list of commands osip gt E Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 BitStorm Server host network configuration 3 9 StormTracker Configuration Manager commands Table 3 3 lists the StormTracker Configuration Manager commands used to configure the BitStorm Server Table 3 3 StormTracker Configuration Manager commands Command Function Syntax help Displays this list of commands help route Display BitStorm Server routing table route port Display BitStorm Server ETH 0 and ETH 1 port port settings ping Test basic communications between the BitStorm ping IP address or DNS name Server client computers and the host network passwd Change admin user password For security passwd purposes use this command to change the default password after the first login configure Configure the ETH 0 interface network IP address configure gateway BitStorm
146. p files with ftp 5 Open an ftp connection to the BitStorm Server using port 2221 6 Login to the as follows User ftp user Password password of admin user see Note Note The admin user mentioned here is the StormTracker Configuration Manager admin user see Chapter 3 and not an Admin user created using the YesWare web interface The default password for both the admin and ftp user users is etherloop This password can be changed using the password command in the StormTracker Configuration Manager When the admin password is changed use the same new password for the ftp user login 7 Change to the home ftp pub directory as follows cd home ftp pub 8 Retrieve the backup file s to a safe location on a local system or network archive using the ftp get command Restoring the YesWare backup files onto the BitStorm Server 9 Connect to the BitStorm Server using ftp and change to the home ftp pub directory as described in steps 5 through 7 10 Place the backup file s in the home ftp pub directory using the ftp put command Browse to the Servers and Proxies module in the YesWare software group 2 Click the Backup operation link under the Database function to launch the Back Up Restore Utility dialog as shown in Figure 8 15 Figure 8 15 Back Up Restore Utility dialog Back Up Restore Utility M Databases M configurations files Backup Restore ResetForm continued Software Release 3 00 Yes
147. plications User s Guide 08 01016 01 300 YesWare Static IP configuration and port scheduling 12 11 Procedure 12 3 Configuring visitor computers for Conference Room Billing Use this procedure to configure the visitor computers to use YesWare static IP Configuration services and Conference Room Billing Note This procedure presents the visitor configuration using a Windows 95 PC The configuration requirements of other network operating systems will vary but the basic procedure should be the same Requirements This procedure requires the following e Visitor computer with an Ethernet 10Base T network interface card NIC and networking capabilities Network Neighborhood installed e TCP IP protocol specified in the visitor computer Network Configuration settings dialog and used by the Ethernet NIC e Port Schedule Confirmation generated by the Add Port Schedule dialog as described in Procedure 12 2 on page 12 6 Action Step Action 1 Right click on the Network Neighborhood icon on the visitor PC and select Properties from the pop up menu The Network dialog appears with the Configuration tab open as shown in Figure 12 6 Figure 12 6 Network dialog and Configuration tab Network Configuration Identification Access Control The following network components are installed 9 Dial Up Adapter IPX SPX compatible Protocol gt 3Com Fast EtherLink XL F IPX SPX compatible Protocol gt Dial Up Adapt
148. pplications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 29 Billing Policies This function contains the operations to create and review the billing policies used by YesWare One billing policy should be provisioned for each type of billing Room Billing Prepaid Authorization Code Billing and Credit Card Billling and or for each billing freqency daily weekly etc However in facilities that require posting to a PMS YesWare can post only one rate to the PMS Figure 6 23 shows the Add Billing Policy dialog launched by clicking the Create operation link Figure 6 24 shows the Review Billing Policies dialog launched by clicking the Review operation link Table 6 7 on page 6 30 describes the field entry requirements and recommendations for the adding a rate using the Add Rate dialog Figure 6 23 Add Billing Policy dialog Add Billing Policy Policy Name FT Rate ID detit S Payment Plan Prepaid Billing Called Number Checkin Checkout defaut Hourly Interval fi a Reset Existing Billing Policy Rates Checkin Checkout Times Figure 6 24 Review Billing Policies dialog Review Billing Policies Checkin Checkout Hourly Rate ID Plan Name Interval Credit Card Billing oa Card default 1 000 000 default default Room Bi 0000 L Guest Guest Room Internet i 000 000 Room Service 0000 L Public Prepaid Internet Service Prepaid Prepa
149. provisioned using the Billing Policies function in the Billing module Otherwise the port configuration must use the default billing policy Use Context Select the Use Context for the ports in this configuration Port Use Contexts include the following e Network Used for non billable ports that are only used to transport VBN traffic Network ports include the switch downlink ports and EtherLoop bookend modem pairs use as backhaul Public Used for Prepaid Authorization Code Billing ports Requires visitors to enter an Auth Code to receive service Guest Used for Room Billing ports Requires visitors to charge YesWare service to the visitor s room Credit Used for Credit Card Billing ports Requires visitors to charge YesWare service to the visitor s credit card A minimum of one port configuration should be provisioned for each different port Use Context in the system See Figure 7 3 on page 7 7 for an example Default Port Enabled Click this checkbox if the desired default condition of the ports in this configuration is enabled De select this checkbox if the desired default condition of the ports in this configuration is disabled Bill User Click this checkbox if the users in this port configuration are billed for YesWare services Network port configurations should have this checkbox unchecked Print Service Click this checkbox if the users in this port configuration will have a
150. ps Enable Disable PRINTERS Create Review PORT SCHEDULES Create Review Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 2 8 YesWare software modules Servers and Proxies The Servers and Proxies module is used to view the the Java Server Page JSP Server IDs and status and to provision the InterProxy function The Servers and Proxies module also contains functions to start and stop the Trivial File Transfer Protocol TFTP daemon review all server and proxy status information and backup the server proxy databases Figure 2 7 shows the Servers and Proxies module page Figure 2 7 Servers and Proxies module page Port Locator ij Biling Server ij Authorization Server Firewall Server Route Server i PRONES InterProxy Start Stop Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare software modules 2 9 Diagnostics The Diagnostics module is used to test and verify the switch and port provisioning and to monitor system user IP addresses Figure 2 8 shows the Diagnostics module page Figure 2 8 Diagnostics module page Venhy Switches Ping Switches werty Ports Trace User Show Active Users Debug Port l Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 2 10 YesWare software modules Logs The Logs module is used to generate and retrieve logs incl
151. ption 6 29 Check In Check Out Times functional description 6 27 Credit Card Billing feature description 6 3 feature description 6 3 functional description and usage requirements 6 1 Hotel Code Functional description 6 24 Prepaid Billing feature description 6 4 Rates functional description 6 25 Room Billing feature description 6 3 SDRs functional description 6 35 Billing Policies functional description 6 29 Billing Server operation description 8 5 BitStorm Server Administration software group introduction 1 3 Configuration procedure 3 10 Connections 3 3 methods of connecting 3 4 Telnet 3 6 VT 100 3 5 Console interface StormTracker Configuration Manager commands 3 9 Date setting procedure 3 14 description 3 2 DNS nameserver procedure 3 16 ETH 0 Direct PC connection 4 2 ETH 0 interface Connecting to 4 2 functional components 3 2 BitStorm Server continued Host network configuring 3 1 PMS connection 11 2 PMS connection procedure 11 5 software groups Administration 1 3 introduction 1 2 StormTracker Site Manager 1 3 StormTracker Spectrum Manager 1 3 StormTracker Configuration Manager interface 3 7 StormTracker Site Manager introduction 1 3 StormTracker Spectrum Manager introduction 1 3 Time setting procedure 3 14 Web interface Default login 4 4 C Check In Check Out Times functional description 6 27 Clear Records operation description 6 21 COM 1 PMS connection 11 2 Commands BitStorm Server S
152. r s Guide 08 01016 01 300 5 2 Using the Provisioning Wizard Provisioning Wizard module functions The Provisioning Wizard module contains the Provisioning Wizard and Static IP Provisioning functions Table 5 1 summarizes the purpose of these functions in the Provisioning Wizard module The following sections describe each function and its operations in more detail Table 5 1 Servers and Proxies module functions Function name Function purpose Provisioning Wizard This function contains all the operations to set up a basic VBN i system ee i Static IP This function contains the operation to configure and setup Add Billing Policy Provisioning static IP addresses for purchase and use by YesWare visitors Add Port Config Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Provisioning Wizard 5 3 Provisioning Wizard The operations in the Provisioning Wizard function are duplicates taken from the other YesWare modules Billing Switches and Ports etc Using the hypertext links in the body of the dialog the Provisioning Wizard function takes the user through the entire VBN provisioning process These same tasks can be done separately using the links on the left browser window panel of the Provisioning Wizard module or using the home module of the task Note This document contains chapters devoted to each module in Yes Ware except for the Home and Help mod
153. r dialog Figure 9 4 Trace User dialog Trace User IP Address k Trace User operation To use the Trace User operation enter the IP address of an active VBN user in the IP Address field of the Trace User dialog and click the OK button The system will display the path of switches the followed by the VBN user data traffic from the VBN port to the BitStorm Server Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Diagnostics module 9 7 Show Active Users Clicking the Show Active Users operation launches the Active Users List report dialog Figure 9 3 shows an example of the Active Users List dialog Figure 9 5 Active Users List report dialog Active Users List 209 63 143 16 1 active users Active Users List report results The Active Users List report dialog displays a list of all user IP addresses active on the VBN and the total number of active users Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 9 8 Using the Diagnostics module Debug Port Clicking the Debug Port operation operation link initiates a test that identifies the port on the CO modem or Ethernet switch to which the visitor computer is sending traffic The Debug Port operation is useful to immediately verify port function and identify the port on the CO modem or switch without having to physically trace the wiring connection Using the Debug Port operation Usi
154. r d rive r Name Acrobat Distiller Properties a ee Print to file Default printer Ready AdobePS Acrobat Distiller selected C Program Files Adobe Acrobat 4 0 PDF Outputs pdf Comment I Print to file Print range Copies All Pages from fi to 1 c Number of copies 1 iL ol T Collate Print frames As ad outor in Gnu the sele a Alliframes individually T Print all linked documents I Print table of links Cancel 3 Launch the web browser and when prompted click OK to accept room charges continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Providing YesWare VBN printing services 13 11 Procedure 13 2 continued Using visitor printing services Step Action 4 From the Web browse to the following IP address lt YesWare Server IP Address gt YesWare jsp PrintService jsp Figure 13 4 shows an example of a visitor print services web page IP address Figure 13 4 Browsing to the YesWare visitor printing page A YesWare Microsoft Internet Explorer File Edit View Favorites Tools Help e gt 0 A a Back Forward Stop Refresh Home Search Address g http 172 17 10 253 Y es Ware jsp PrintS ervice jsp YesWare IP Address Visitor printing page 5 Follow the instructions on the web page Click the Browse button s and browse to the location s of the PostScript or PCL version of the doc
155. re Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 7 Firewall Server Clicking the Firewall Server operation link launches the Firewall Server Review dialog The Firewall Server controls the internal processes for setting firewall rules such as the rules for adding and deleting user IP addresses from the firewall based on the user s billing information Figure 8 4 shows the Firewall Server Review dialog Figure 8 4 Firewall Server Review dialog Firewall Server Review Header CVS vbn30 fw server FirewallImpl cxx v 1 15 2000 11 20 ServerID o3 23 46 jbelcher Exp Status Reboot YesWare Server Firewall Server problems If the Firewall Server is having problems or is shut down YesWare will not remove users IP addresses from the system or will not pass any user IP addresses forward Restarting the Firewall Server If the Firewall Server Review dialog indicates that the Firewall Server is off click the Reboot YesWare Server button to restart the BitStorm Server All YesWare services will be down while the BitStorm Server reboots about 5 minutes After the BitStorm Server restarts browse to the Firewall Server Review dialog and verify that the server is on If the Firewall Server does not restart contact Elastic Networks Technical Assistance and Support TAS Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 8 Using
156. re VBN pages Each VBN page has a specific function in YesWare and certain usage requirements Table 14 1 lists the VBN pages available for use in the Yes Ware system and the purpose for which each page is used These files are located on the BitStorm Server in the following directory BitStorm Server ETH 0 IP Address home vbn user The files in Table 14 1 can be retrieved from this location and customized to meet service provider requirements However these files must retain their identical file names when placed back on the BitStorm Server Procedure 14 1 on page 14 4 contains the step by step procedure to retrieve these files and create the custom look and feel for the VBN web site Table 14 1 VBN pages available in YesWare VBN page name YesWare system purpose AuthorizationMainPage jsp Headerstyle html ElasticBanner jsp Menulogo gif Elastic gif Main page structure used to launch all other pages based on the port Use Context AuthorizationGuestRoom html AuthorizationAuthCodeProcess jsp AuthorizationAuthCodeError html AuthorizationChargeRoomProcess jsp AuthorizationChargeRoomError html AuthorizationGuestRoom html is the page presented to visitors connecting to ports with the Guest Use Context e The Process pages allow visitors to accept a room charge or enter a valid Auth Code The Error pages are service refusal pages presented to visitors who enter an invalid Auth Code or who r
157. re of the following problems e switch is not physically connected to the system e switch has been assigned an incorrect IP address e switch has been otherwise incorrectly configured on the network Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Diagnostics module 9 5 Verify Ports Clicking the Verify Ports operation initiates a test that verifies the port configurations for all ports in the system Figure 9 3 shows an example of the Verify Ports report dialog Figure 9 3 Verify Ports report dialog Verify Ports The port configurations appears to be ok Verify Ports test metrics and results The Verify Ports operation tests the port configurations for all ports in the YesWare VBN system When all ports in the VBN system have valid port configurations the Verify Ports test displays a simple ok result as shown in Figure 9 3 Resolving port configuration problems Verify Ports test failures can indicate one or more of the following problems non existent ports are provisioned in the system e non billable network ports are provisioned to bill users Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 9 6 Using the Diagnostics module Trace User Clicking the Trace User operation launches the Trace User dialog The Trace User operation is used to identify the switch path followed by a particular VBN user Figure 9 3 shows an example of the Trace Use
158. ress pool All visitor IP addresses generated using the Static IP Routing Configuration dialog will come from this subnet This address is typically the first IP address in the range For example in the Class C IP address range 172 17 10 0 172 17 10 255 the network address would typically be 172 17 10 0 Broadcast Enter the broadcast address for the YesWare static IP subnet This address is typically the last IP address in the range For example in the Class C IP address range 172 17 10 0 172 17 10 255 the broadcast address would typically be 172 17 10 255 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 5 12 Using the Provisioning Wizard Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 1 Billing for YesWare services and using the Billing module This chapter describes how to implement the Guest Room Billing Credit Card Billing and Prepaid Authorization Code Billing methods and how to use the Billing module Note The Conference Room Billing method and the Static IP Provisioning function are covered in Chapter 12 Chapter topic list This chapter includes the following topics Topic See Billing for YesWare services page 6 3 Billing module functions page 6 5 Billing page 6 6 Hotel Code page 6 24 Rates page 6 25 Check In Check Out Times page 6 27 Billing Policies page 6 29 Authori
159. rint Services administrator requirements 13 3 Billing method 13 4 guest rooms administrator requirements 13 3 billing method 13 4 printer limitations 13 2 provisioning 13 1 Printer driver PCL 13 4 PostScript 13 4 printers limitations 13 2 Printing procedure visitor 13 9 Provisioning procedure 13 5 Service provisioning guest rooms 13 1 Visitor billing method 13 4 Visitor printing administrator requirements 13 3 printer limitations 13 2 provisioning 13 1 Printer drivers PostScript and PCL 13 4 Printing See Print Services Procedure Administration network connection 4 6 Backing up YesWare database 8 17 BitStorm Server date setting 3 14 DNS nameserver 3 16 network configuration 3 10 PMS connection 11 5 time setting 3 14 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Index l 5 Conference Room Billing provisioning 12 4 scheduling IP addresses 12 6 visitor configuration 12 11 Credit Card Billing provisioning 6 45 FTP SDR log retrieval 6 37 VBN page retrieval 14 4 Guest room printing printing visitor documents 13 9 PMS protocol configuration 6 8 Prepaid Billing generating Authorization Codes 6 33 Print Services printing visitor documents 13 9 provisioning 13 5 Provisioning Wizard setting up VBN 5 4 Room Billing changing PMS configuration 6 16 provisioning PMS configuration 6 8 SDR log retrieval procedure 6 37 Static IP IP addresses scheduling 12 6 provisioning 12 4 visitor
160. rm Server ETH 0 interface resides This can be done with a PC connected over a network internetwork simple passive hub or through a direct connection to the BitStorm Server ETH 0 interface See Chapter 3 for more information Direct PC connection to ETH 0 To connect a PC directly to the ETH 0 interface a Category 5 Ethernet crossover cable must be used and the PC must be configured as a TCP IP node on the same LAN and subnet as the ETH 0 interface Browsing to the ETH 0 URL All YesWare modules are web based and are launched by browsing to the IP address configured for the BitStorm Server ETH 0 network interface Before using the YesWare modules described in this manual you must know the IP address configured for the ETH 0 interface BitStorm Server default configured ETH 0 IP address To access the BitStorm Server use the IP address configured using the console interface see Chapter 3 or the default configured ETH 0 address The BitStorm Server is configured before shipping with the following ETH 0 IP address 192 168 1 2 Finding an unknown ETH 0 IP address configuration If the IP configuration set for ETH 0 is unknown login to the StormTracker Configuration Manager and use the port command to display the ETH 0 settings ETH 1 values are also displayed See Chapter 3 for a description of the port command Note The VT 100 may need to be adjusted to increase the window size buffer setting i
161. rporation The Authorize Net Corporation develops markets and sells Authorize Net a line of products and services that authorize process and manage credit card and electronic check transactions over the Internet To get started with Authorize Net contact an Authorize Net M Agent to apply for a credit card processing account Visit the Authorize Net Corporation web site at http www authorizenet com and make arrangements to set up a merchant credit card processing account Account approval typically takes approximately five days After account approval the Authorize Net TM A gent will assign a user ID and password and provide training on the system Note The Authorize Net representative will indicate that the merchant needs to develop a web page that works with the Authorize Net server The YesWare AuthorizeNet Configuration dialog shown in Figure 6 33 has been developed and tested for this purpose The Yes Ware administrator or manager does not need to develop a separate web page for this function Update The Authorize Net Update operation is used to enter the user ID and password obtained from the Authorize Net M Agent into the YesWare database The function contains a built in link from the YWS to the Authorize Net system server Figure 6 33 shows the default AuthorizeNet Configuration dialog launched by clicking the Update operation link Procedure 6 6 on page 6 45 contains the steps to configure YesWare Cre
162. rs The following sections describe the system requirements for each of these YesWare billing methods in more detail Room Billing To configure the Billing module to use Room Billing the YesWare administrator must complete the following tasks e Provision a Yes Ware port configuration with the guest port Use Context e Configure the guest room Check In Check Out settings e Configure the guest room billing rate e Configure the guest room PMS billing protocol optional e Integrate the BitStorm Server into the facility PMS optional Room Billing and PMS integration For the requirements and procedures to integrate the YesWare guest rooms into a facility PMS see Configure PMS interface on page 6 6 Procedure 6 1 on page 6 8 and Chapter 11 YesWare PMS integration Credit Card Billing To configure the Billing module to use Credit Card Billing the Yes Ware administrator must complete the following tasks e Provision YesWare ports with the credit Port Use Context e Obtain a merchant account with the Authorize Net Internet credit card processing company e Configure Credit Card Billing merchant account information using the Authorize Net function in the Billing module Procedure 6 6 on page 6 45 contains the steps required to configure Credit Card Billing in the Billing module Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 4 Billing for YesWare services and using the Billing module
163. s confirmation dialog Are you sure you want to clear the billing records Yes No Configure PMS J Interface Test PMS Interface Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 22 Billing for YesWare services and using the Billing module Generate Billing Reports The Generate Billling Reports operation is used to generate detail billing reports for the three methods of Yes Ware billing Room Billing Prepaid Billing and Credit Card Billling Reports can be generated for any one or all of the YesWare billing record types Selecting billing report dates and record types Clicking the Generate Billling Reports operation link launches a dialog used to select the report start end dates and the type s of reports to generate Figure 6 15 shows this dialog Figure 6 15 Billing report selection dialog Please select the begin and end date November E 2000 December E 2000 M Authorization Code Billing M Modem Port Billing Generate Report Note The billing report software interface refers to Authorization Code Billing and Modem Port Billing Authorization Code Billing is the same as Prepaid Billing Modem Port Billing is the same as Room Billing Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 23 Generating a billing report Clicking the Generate Report button displa
164. sWare VBN or host network The following sections describe the requirements and limitations of the YesWare VBN printing capability VBN system requirements To use visitor printing services the YesWare VBN system in the facility must have the following BitStorm Server installed and configured as an Ethernet TCP IP node on the host LAN and integrated with the facility PMS system as described earlier in this document e VBN provisioned using the Port Configuration function as described earlier in this document with the following features guest port Use Context Print Service checkbox enabled e atleast one networkable PostScript or PCL printer installed and configured as an Ethernet TCP IP node on the same host LAN as the BitStorm Server ETH 0 interface or on the same LAN segment as the YWS ETH 1 interface Procedure 13 1 on page 13 5 describes how to configure YesWare for visitor printing services VBN printer requirements Printers supported by the YesWare VBN module must meet the following requirements e no more than five networked printers in the VBN e Ethernet LAN support using the TCP IP networking protocol e PostScript or PCL printer description language support Note Hewlett Packard PCL printer language is supported but is not as easy to administer using Yes Ware See YesWare VBN print services visitor billing on page 13 4 for more information VBN printer limitations The YesWare VBN printing servic
165. sWare VBN link on the main page 3 In the Welcome dialog enter your assigned YesWare user name and password and click the OK button From the YesWare main menu click the Billing module button 5 Under the Authorization Codes function click the Create operation The Add Authorization Code dialog appears as shown in Figure 6 27 Figure 6 27 Add Authorization Code dialog Add Authorization Code 58ECO5 f Day Hour Dollars Reset Go Existing Auth Codes continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 34 Billing for YesWare services and using the Billing module Procedure 6 3 continued Generating Authorization Codes 6 In the Auth Code Name field enter the name assigned to the Authorization Code Depending on system procedures this name can be the visitor s name or the billing name assigned to the service such as Lobby Internet Service 7 In the Duration field enter the amount of time that the authorization code is to be active and click Days or Hours as the increment of time that the code is to be in effect The entry in the Duration field must be an integer 8 In the Total Charge field enter the total charge billed to the Authorization Code The entry in this field must be decimal to two places with no dollar sign 9 Print out two copies of this screen using the web browser s Print function and give one copy to the YesWare visitor upon rece
166. sWare services and using the Billing module Procedure 6 1 continued Configuring the PMS protocol Table 6 3 YesWare Server Configuration Utility questionnaire Section Information required Communication Communications settings include the baud rate for the Settings and Logging serial port connecting to the PMS serial interface BitStorm Information Server Com 1 number of bits number of stop bits and parity Note Logging information should not be modified Protocol Configuration This section defines the type of protocol and record formatting such as the number of block check characters total record size and record buffer thresholds Message Definition This section defines field placement and alignment rules for each field within the billing record including the starting position within the record for the field and the length of the field placed in the billing record Configuration File This section displays the unique name for the configuration Name file and lets the user change the file name for new configurations Step Action 4 Complete the Communication Settings and Logging Information section of the questionnaire according to the requirements of the host facility PMS see Figure 6 3 Figure 6 3 PMS Communication Settings and Logging questions ommunication Settings and Logging Information 1 Enter the baud rate desired for the serial port fiz00 o P Number of bits 7
167. stores the provisioning information such as port location assignments service billing rates and port Use Contexts Configuration files backup option Selecting the Configuration Files option backs up or restores the ssytem and network configuration settings such as InterProxy DHCP and DNS settings and PMS interface configuration files YesWare backup file location When a backup operation is launched YesWare creates a copy of its database and configuration files on the following directory BitStorm Server ETH 0 IP address home ftp pub Procedure 8 1 on page 8 17 describes the recommended procedure for using the Back Up Restore Utility and ftp to protect YesWare configuration and database provisioning information Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 17 Procedure 8 1 Backing up and restoring the YesWare databases and configuration files Action This procedure contains the steps to backup and restore the YesWare databases and configuration files using the Database Backup operation in the YesWare Servers and Proxies module This procedure requires a basic knowledge of the file transfer protocol ftp method of retrieving and sending files and a computer with an ftp client application Step Action Backup operation 1 Browse to the Servers and Proxies module in the YesWare software group 2 Click the Backup operation link un
168. strator should not attempt to modify any of the information in the Servers operation dialogs To restart one of the internal servers the only recommended field action is to completely reboot the Bitstorm Server If this action does not restart the internal servers the system manager administrator should contact Elastic Networks for technical support or a replacement BitStorm Server The operations servers contained in the Servers function include the following e Port Locator e Billing Server e Authorization Server e Firewall Server e Route Server When the BitStorm Server and Yes Ware are operating normally all of the servers in the Servers function are on Various system problems will appear when one or more of these servers is off The following sections describe each of these servers and their operation dialogs and some possible system consequences that can indicate a server is not functioning properly Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 4 Using the Servers and Proxies module Port Locator Clicking the Port Locator operation link launches the Port Locator Server Review dialog The Port Locator Server controls the processes for detecting ports and managing the port database The port locator maps a physical location such as a hotel room to a port on a YesWare switch Ethernet or EtherLoop Figure 8 1 shows the Port Locator Server Review dialog Figure 8 1 Port
169. system logs ba a wide variety of characteristics Figure 10 2 shows the Review System Logs utility dialog Figure 10 3 Review System Logs utility dialog Review System Logs M error F debug Not l Casesens Mecmum of M warning T info Leave this field blank fo refrieve all messages F all others r fhe selected type s M YesWare Log I System Log Retrieve lines to process Usage Lines containing the phrase ERROR Lines containing the phrase WARN Lines containing the phrase DEBUG Lines containing the phrase INFO Lines containing none of the above Invert substring match Case sens Use case sensitive substring matching Maximum of Maximum number of lines most recent in the log files to process lines to process Leave blank to process the entire log files YesWare Log Process the Yes Ware log Click the link to download the entire log file System Log Process the System log Click the link to download the entire log file Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare PMS integration This chapter describes how to integrate the BitStorm Server into a Property Management System PMS for facilities using Guest Room Billing Chapter topic list This chapter includes the following topics Topic See YesWare PMS integration process page 11 2 BitStorm Server direct connection to PMS p
170. t nameserver del OSH gt Please enter IP Address 192 168 2 2 nameserver 192 168 2 1 nameserver 192 168 2 3 OSM gt You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 18 BitStorm Server host network configuration Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 4 1 Setting up the YesWare VBN network configuration This chapter describes the procedures to prepare and verify the settings in the other BitStorm Server software Administration and StormTracker Site Manager to support YesWare VBN service Chapter task list This chapter includes the following tasks Procedure Task See 4 1 Using the BitStorm Server and YesWare modules for page 4 2 the first time 4 3 Verifying the server network connection page 4 6 4 4 Detecting EtherLoop modems page 4 7 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 4 2 Setting up the YesWare VBN network configuration Procedure 4 1 Using the BitStorm Server and YesWare modules for the first time This procedure contains the requirements and steps involved in using Yes Ware for the first time Requirements This section describes the requirements for accessing the YesWare web interface Connecting to the ETH 0 interface To access the Yes Ware web interface you must have access to the network where the BitSto
171. t Floor with Print Services Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Switches and Ports module 7 11 Ports The Port function contains the operations to create and review ports and port groups on the VBN switches and to enable or disable the ports Create Clicking the Create operation link launches the Add Port dialog This dialog is used to add ports to the CO modems and Ethernet switches already provisioned in the YesWare VBN system Figure 7 6 shows the Add Port dialog Table 7 4 on page 7 12 describes the field entry specifications and information requirements of this dialog Note This dialog is not required if the Auto provision all ports option was selected in the Add Switch dialog when the switch was created see Table 7 3 on page 7 9 In this case use the Edit link in the Review Ports dialog see Figure 7 7 on page 7 13 to modify the port s using the Edit Port dialog The field entry specifications for the Edit Port dialog are the same as those for the Add Port dialog described in Table 7 4 on page 7 12 Figure 7 6 Add Port dialog Add Port Switch Name Ethemet VBN Switch 24 gt Port Number Port Configuration Guest Room with Print Services gt Cable Modem MAC Address Downlink IP Address Room ooo Port Location Port Enabled Vv Bill User Reset Existing Ports Switches Port Configurations Software Release 3 00 YesWare
172. t Switch 1 must be entered in the Downlink IP Address field of the port dialog Figure 7 1 Ethernet VBN transport system Internet or Intranet 10 1 00Base T ETH O BitStorm Server YesWare Switch Downlink to Switch 1 Port 1 on YesWare Switch I Ethemet switch 1 l B 10 1 00Base T fa ETH 1 10 100Base 1 Downlink to Switch 2 Port 25 on Switch 1 Downlink to Switch 3 Port 26 on Switch 1 f 10 100Base T Emene swich 2 CAT 5 RJ 45 CAT 5 RJ 45 10 100Base T 10 1 00Base T CAT 5 RJ 45 CAT 5 RJ 45 YesWare Service Area I Guest Room l i eS Hotel Guest Computer Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 4 Using the Switches and Ports module Switches and Ports module functions g w in more detail lt gt lt B 1E w La Gp Pa Table 7 1 The rest of this chapter describes how to use the Switches and Ports module functions The Switches and Ports module contains the functions related to creating and managing the switches and ports that provide VBN services Table 7 1 summarizes the purpose of each of the functions in the Switches and Ports module The following sections describe each function and its operations Servers and Proxies module functions Function name Function purpose Port Configurations This function contains the operations to create and review port config
173. t connection 11 3 isolated connection 11 4 line driver connection 11 4 process 11 2 provisioning 6 1 Provisioning procedure Changing PMS configuration 6 16 PMS configuration 6 8 Route Server operation description 8 8 SDR Logs module operation description 10 3 SDR logs retrieving procedure 6 37 SDRs functional description 6 35 Security VBN access controls 1 18 Servers and Proxies Database function Backup procedure 8 17 Introduction 2 8 module functions 8 2 Servers and Proxies module Database function 8 16 functions and operations 8 1 Proxies function 8 9 InterProxiy Configure operation 8 11 InterProxiy Start Stop operation 8 10 Review All function 8 15 Servers function Authorization Server operation 8 6 Billing Server operation 8 5 Firewall Server operation 8 7 functional description 8 3 Servers and Proxies module Servers function continued Port Locator operation 8 4 Route Server operation 8 8 TFTP function 8 14 Servers function Servers and Proxies module description 8 3 Show Active User operation description 9 7 Software Billing module 2 6 Diagnostics 2 9 Help module 2 11 Home 2 4 Logs module 2 10 Provisioning Wizard 2 5 Servers and Proxies 2 8 Switches and Ports 2 7 Switches and Ports module 7 1 Web based modules 2 2 YesWare module structure 2 2 Static IP administrator requirements 12 3 billing method 12 3 IP addresses scheduling 12 6 network architecture 12 2 operator requirements 12 3 provisionin
174. te system e ls List file contents of current directory e meget allows retrieval of multiple files on the remote system For example mget vbn will retrieve all VBN pages in the directory e mput allows placing of multiple files on the remote system YWS e prompt allows system to prompt before retrieving deleting files Default setting is on so enter this command only if you want to turn prompting off Enter help in ftp for a list of all available ftp commands Action Step Action Start the ftp client application 2 Open a connection to the YWS using port 2221 After a few moments the The system then prompts for a User login Note Some workstation platforms such as Windows NT may require reconfiguration of ftp settings to use port 2221 3 At the User prompt enter vbn user The system then prompts for a password Note Be certain to enter vbn user and not ftp user The ftp user login is used only for retrieving SDR logs as described in Chapter 6 continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Customizing the VBN web site 14 5 Procedure 14 1 continued Creating the custom VBN web site Step Action 4 At the Password prompt enter the password of the admin user This is the same password as the one used in the StormTracker Configuration Manager to configure the BitStorm Server on the host network see Chapter 3 The default admin pass
175. tel lobbies where access to the port is uncontrolled Conference Conference room service for scheduled meetings and rooms conferences Billing and payment methods Yes Ware billing supports the following payment methods e Room Billing e Credit Card Billing e Prepaid Billing e Conference Room Billing manual Table 1 2 on page 1 7 lists each of the YesWare service areas and the billing methods available for each area The following sections describe the requirements for the available billing methods Note Chapter 6 Billing for YesWare services and using the Billing module describes how to implement the YesWare billing methods Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 8 Introducing Visitor Based Networking and YesWare Table 1 3 YesWare service and billing options YesWare Available Billing Payment Methods Service Area Guest rooms e Room Billing e Credit Card Billing e Prepaid Billing Conference e Conference Room Billing manual rooms e Credit Card Billing e Prepaid Billing Public areas e Credit Card Billing e Prepaid Billing Room Billing Room Billing is used only in visitor guest rooms Using this billing method Internet access charges appear on the Service Detail Record SDR log for the room generated by YesWare Room Billing can be integrated with the facility Property Management System PMS so that YesWare service charges appear as an
176. tem displays a confirmation dialog as shown in Figure 6 7 Figure 6 7 PMS confirmation dialog YesWare Server Configuration Utility Congratulations usr local ete ybs conf Ack_ Nak _NoEnq cfg was successfully created Press your Browser BACK key to return to the configuration page Press the button below to return to the main configuration screen Return continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 14 Billing for YesWare services and using the Billing module Procedure 6 1 continued Configuring the PMS protocol Step Action 9 Click the Return button to display the Current Configuration dialog as shown in Figure 6 8 Figure 6 8 PMS Current Configuration dialog YesWare Server Configuration Utility Current Configuration Server Status RUNNING pid 954 Refresh Status Server Start Time ij Fri Dec_15_11 31 47 2000 i Start Server Now i Server Configuration File Ack Nak Stop Server Now Pending Server Configuration File Ack Nak Last Error Message W Starting YbsHngine main cpp 134 View Protocol Log Usage Notes Refresh Status This button requests an update of the current status start times and configuration files for the billing server Start Server Now Starts the server with the pending server configuration file If the server is currently running the server will be restarted with the pending server con
177. terface and login to the Administration software group 2 Use the operations in the User Administration function add users and change passwords as required by your system Figure 4 5 shows an example of the Add New User Account dialog Note Use the Change Password operation to change the manager manager login password immediately after the first use of the system The Reset Password operation is used to change the passwords of other users in the system Figure 4 4 Add New User Account dialog A D M I N LS T R A T LO No eee rene i Add New User Account Install Upgrade Restart System Shutdown Network New user account to create Please specify the new user s privilege level Admin Operator Change Password Initial password for new account Reset Password Delete User Please verify the initial password UICENSE i 2 Update For security please verify your password Add User Clear Fields 3 Record the user account information according to local office procedures You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 4 6 Setting up the YesWare VBN network configuration Procedure 4 3 Verifying the server network connection Use this procedure to verify the ETH 0 and ETH 1 network settings to serve a VBN system Action Step Action 1 Using a PC web browser browse to the IP address configured for the ETH 0 interface and logi
178. teway servers Figure 8 6 shows the InterProxy Control dialog Figure 8 6 InterProxy Control dialog InterProxy Control e DNS Server is running e DHCP Server is running Default Gateway Server is running Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 11 InterProxy Configure Clicking the InterProxy Configure operation link launches the InterProxy Configuration dialog InterProxy DHCP pool and other VBN settings are configured using the InterProxy Configure function in the YesWare Servers and Proxies module Figure 8 1 shows the InterProxy Configuration dialog Table 8 2 on page 8 12 describes the settings field and field entry requirements for the InterProxy Configuration dialog Figure 8 7 InterProxy Configuration dialog InterProxy Configuration DNS Server Settings DHCP Pool Settings search elastic com gt subnet 10 237 1 0 netmask 255 255 255 0 nameserver 172 17 10 12 range 10 237 1 7 10 237 11 254 option subnet mask 255 255 255 0 option broadcast address 10 237 1 255 option routers 10 237 1 1 option domain name elastic com a option domain name servers 10 237 1 1 Network to Exclude IP Address Network to Exclude Network Mask Check here if the Guest Network will use proxy arps Reset ok Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 8 12 Using the Servers and Proxies module Table
179. th EtherLoop lines CAT 3 wiring and Ethernet switch ports CAT 5 wiring Combined EtherLoop Ethernet VBN system architecture Figure 1 7 shows the YesWare combined EtherLoop Ethernet VBN architecture Figure 1 7 Combined EtherLoop Ethernet transport system F VesWare Service Area 1 Kiosk Public Area BitStorm Server F YesWare Switch Internet or Voice Intranet Network ETH O 10 100Base T 10 1 00Base T YesWare Service Area CAT 5 RJ 45 10 1 00Base T Conference Room CAT 5 RJ 45 Ethernet Switch 10 1 00Base T 10 1 Q0Base T 10 100Base T Voiceband CAT 3 Distribution Frame CAT 3 EtherLoop RJ 11 to 20 000 Ft CPE Modem Modem Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 18 Introducing Visitor Based Networking and YesWare Visitor access controls YesWare visitor service access is controlled using authentication web pages that require the user to provide the appropriate information before access is granted to the Internet or other Yes Ware services Authentication page usage YesWare uses several types of authentication pages The authentication page used by a VBN port is determined by the port Use Context provisioned for the port see VBN billing methods and port Use Context requirements on page 1 10 For example ports configured with the Credit port Use Context for Credit Card Bill
180. the Internet service Billing Frequency Enter the frequency that visitors will be billed for the specified amount Billing Frequency options include the following e Hourly Visitors are billed for the Hourly Interval specified 1 24 hours using the Billing Policies function Users are not billed by the hour but are charged for access to the entire hourly interval For example if the specified Hourly Interval is 4 hours and a visitor only uses the service for one hour the visitor is still billed the total rate for the four hours of time the service was available Daily Visitors are billed for each day they use the service Billing cut off for daily service is 12 01 a m 00 01 Check In Check Out Visitors are billed each day based on the Check In Check Out times specified using the Check In Check Out Times function Weekly Visitors are billed for each 7 day period of service Monthly Visitors are billed for each 30 day period of service Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 27 Check In Check Out Times This function contains the operations to create and review the check in and check out times used by YesWare to bill visitors Figure 6 21 shows the Add Checkin Checkout Times dialog launched by clicking the Create operation link Figure 6 22 shows the Review Checkin Checkout Times dialog launched
181. the Servers and Proxies module Route Server Clicking the Route Server operation link launches the Route Server Review dialog The Route Server controls the internal processes for adding and removing routes from the Yes Ware route table Figure 8 5 shows the Route Server Review dialog Figure 8 5 Route Server Review dialog Route Server Review Header CVS vbn30 RouteServer server RouteServiceImpl cxx v 1 7 2000 11 20 07 25 43 jbelcher Exp Reboot Yes are Server Route Server problems If the Route Server is having problems or is shut down YesWare will not add or remove user routes from the system Restarting the Route Server If the Route Server Review dialog indicates that the Route Server is off click the Reboot Yes Ware Server button to restart the BitStorm Server All YesWare services will be down while the BitStorm Server reboots about 5 minutes After the BitStorm Server restarts browse to the Route Server Review dialog and verify that the server is on If the Route Server does not restart contact Elastic Networks Technical Assistance and Support TAS Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Servers and Proxies module 8 9 Proxies The Proxies function contains the operations to configure and start stop the InterProxy routing application The InterProxy application serves as the router for visitors connected to the VBN As noted in Chapter 1 v
182. the functions in the Billing module The following sections describe each function and its operations in BILLING Configure PMS Interface Test PMS Interface Clear Records Generate Billing rts more detail Table 6 1 Servers and Proxies module functions Function name Function purpose Billing This function contains the operations to configure and test the PMS interface clear billing records and generate billing reports Hotel Code This function contains the operations to update and review the Hotel Code used by the PMS Rates This function contains the operations to create and review the rates charged to YesWare visitors Check In Check Out Times This function contains the operations to create and review the Check In and Check Out times used in YesWare guest rooms Billing Policies This function contains the operations to create and review the YesWare Billing Policies Billing Policies are used to track the billing settings for the system Authorization Codes This function contains the operations to create and review Authorization Codes and to view and audit Authorization Code logs SDRs This function contains the operations to configure the SDR logs for daily archiving to a separate directory on the BitStorm Server or specify an external FTP server to receive daily copies of the SDR logs In addition this function contains the operations to view and audit the SDR lo
183. tics module 9 1 Diagnostics module function and operations 9 2 Verify Switches 9 3 Ping Switches 9 4 Verify Ports 9 5 Trace User 9 6 Show Active Users 9 7 Debug Port 9 8 Using the Logs module 10 1 YesWare record management capabilities 10 2 Guest Room Billing record management 10 2 Credit Card Billing record management 10 2 Authorization Code Billing record management 10 2 Logs module operations 10 3 Auth Code 10 3 SDR 10 3 System 10 4 YesWare PMS integration 11 1 YesWare PMS integration process 11 2 BitStorm Server connection to the PMS 11 2 YesWare PMS interface configuration 11 2 BitStorm Server direct connection to PMS 11 3 BitStorm Server isolated connection to PMS 11 4 Connecting the BitStorm Server to the PMS 11 5 YesWare Static IP configuration and port scheduling 12 1 Conference Room Billing 12 2 YesWare Static IP network architecture 12 2 YesWare Conference Room Billing configuration 12 3 YesWare static IP configuration administrator requirements 12 3 YesWare static IP configuration operator requirements 12 3 YesWare static IP configuration visitor requirements 12 3 Configuring Conference Room Billing 12 4 Scheduling conference room IP addresses 12 6 Configuring visitor computers for Conference Room Billing 12 11 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 xii Contents Providing YesWare VBN printing services 13 1 YesWare VBN printing requirements 13 2 VBN system requirements 13
184. tion Select the action to apply during the port schedule enable or disable the port If Enable is selected the BILLING INFORMATION fields must be completed of Static IPs If static IP addresses are being sold to the customer use this field to select the number of IP addresses to be provided To use this feature the IP addresses must be generated using the Static IP Provisioning function in the Provisioning Wizard module This feature is applicable only for the Enable Action BILLING INFORMATION Enter the customer billing information including the following Customer Name Phone number Billing address E mail address E mail address is optional Total Charge Enter the total amount to be charged for the scheduled service Confirm Click the Confirm button to generate the port schedule and receipt continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare Static IP configuration and port scheduling 12 9 Procedure 12 2 continued Step Action 3 Complete the information required for the customer and conference room in the Add Port Schedule dialog Figure 12 4 shows an example of a completed Add Port Schedule dialog Figure 12 4 Add Port Schedule dialog complete Add Port Schedule Start Time Dec 21 2000 End Time Dec 24 2000 B oo am CPM h2 foo e AM CPM Port Port Group Conference Room 1
185. tormTracker Configuration Manager command functions 3 9 Conference Room Billing administrator requirements 12 3 billing method 12 3 Introduction 1 9 IP addresses scheduling 12 6 network architecture 12 2 operator requirements 12 3 provisioning 12 1 Provisioning procedure 12 4 visitor configuration procedure 12 11 Configure PMS interface function 11 2 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Index l 3 Connections BitStorm Server 3 3 console connection methods 3 4 Telnet connection method 3 6 VT 100 connection method 3 5 Credit Card Billing feature description 6 3 provisioning 6 1 Credit Card Billing Introduction 1 8 Provisioning procedure 6 45 Database function description 8 16 Debug Port operation description 9 8 Diagnostics Introduction 2 9 module functions 9 2 Diagnostics module Debug Port operation 9 8 functions and operations 9 1 Ping Switches operation 9 4 Show Active User operation 9 7 Trace User operation 9 6 Verify Ports operation 9 5 Verify Switches operation 9 3 E ETH 0 Browsing to URL 4 2 Connecting to interface 4 2 Direct PC connection 4 2 IP address Default configuration 4 2 finding unknown ETH 0 IP address 4 2 EtherLoop modem detection procedure 4 7 F Firewall Server operation description 8 7 FTP SDR logs retrieval procedure 6 37 VBN page retrieval procedure 14 4 Generate Billing Reports operation description 6 22 Guest Room B
186. tware modules Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 1 BitStorm Server host network configuration This chapter describes the methods for connecting to the BitStorm Server and using the StormTracker Configuration Manager to configure the BitStorm Server on the host network Chapter topic list This chapter includes the following topics Topic See BitStorm Server page 3 2 BitStorm Server console connection methods page 3 4 BitStorm Server interface StormTracker Configuration Manager page 3 7 Chapter task list This section includes the following tasks Procedure Task See 3 1 Configuring the BitStorm Server host network page 3 10 interface 3 2 Setting the BitStorm Server date and time page 3 14 3 3 Setting the DNS nameserver s for the BitStorm page 3 16 Server Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 3 2 BitStorm Server host network configuration BitStorm Server The BitStorm Server is used to provision and manage services to the Yes Ware system infrastructure and clients The BitStorm Server resides as a standard host on a local TCP IP Ethernet host network Figure 3 1 shows the BitStorm Server unit Figure 3 1 BitStorm Server unit Front View Back View Zz ire ye a Ta Ln Yas IO H mnooo ege BitStorm Server functional components The BitStorm Serv
187. uding logs of Authorization Code use room billing SDR and system status Figure 2 8 shows the Logs module page Figure 2 9 Logs module page Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 YesWare software modules 2 11 Help The Help module contains information on all tasks required to provision Yes Ware services Figure 2 8 shows an example help topic on a Help module page Figure 2 10 Help module page Qg vaN 2 Getting Started 2 Provisioning Wizard a Biling e Switches amp Ports Servers amp Proxies Diagnostics e Logs Introduction The VBN is designed to support daily billing through a PMS system authorization code access and credit card billing YBN 3 0 includes the following modules Provisioning Wizard provides rate check in checkout switch and port configuration Billing provides PMS configuration authorization code SDR management credit card billing configuration and remote access provisioning Switches amp Ports provides switch and port configuration Servers amp Proxies provides server ID data for relevant servers and proxies Diagnostics provides network architecture information and an option for refreshing switches Logs provides detailed records for authorization codes and SDR logs Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 2 12 YesWare sof
188. ules For more information about any task in the Provisioning Wizard function see the chapter associated with the home module Figure 5 1 shows the main Provisioning Wizard function page Procedure 5 1 on page 5 4 describes the steps to use the Provisioning Wizard function to set up a basic VBN system Figure 5 1 Provisioning Wizard function dialog Provisioning Steps Follow these steps Hypertext link to first provisioning task Add Rate Add Checkin Checkout Times Add Billing Policy Add Port Configuration Add Swatch Add Port Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 5 4 Using the Provisioning Wizard Procedure 5 1 Setting up a VBN using the Provisioning Wizard module This procedure contains the requirements and steps involved in using the Provisioning Wizard to set up a VBN Action Step Action Figure 5 2 Add Rate dialog Launch the PC web browser Internet Explorer or Netscape Navigator Specify the ETH 0 Universal Resource Locator URL Note The URL must include the ETH 0 IP address followed by the YesWare jsp directory as in the following example fora YWS at ETH 0 IP address 10 255 254 2 10 255 254 2 YesWare jsp The YesWare in the URL is case sensitive Y W not y w If the YesWare jsp is not included in the ETH 0 URL the system will return a denial of access If the ETH 0 URL is entered correctly the BitStorm Server Home page appe
189. ument file s 6 When the PostScript or PCL file s is listed in the entry field s click the Submit button at the bottom of the dialog After a few moments the file to be printed should appear in the List of files to print table 7 Note the per page rate for printing services The charge for printing PostScript files will appear on the room bill as this rate multiplied by the number of pages in the document printed PCL files will be charged at a flat rate on a per job basis 8 Click the Print button to print the files listed to the printer in the host facility You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 13 12 Providing YesWare VBN printing services Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 14 1 Customizing the VBN web site This chapter contains the requirements and procedures to customize the VBN web site used by Yes Ware visitors Chapter topic list This chapter includes the following topics Topic See VBN page customization page 14 2 YesWare VBN pages page 14 3 Chapter task list This chapter includes the following tasks Procedure Task See Procedure 14 1 Creating the custom VBN web site page 14 4 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 14 2 Customizing the VBN web site VBN page customization Customizing YesWare VBN
190. universal resource locator s URLs in the YesWare database of the site s to which the provider is offering free access Figure 6 31 shows the Review Virtual Concierge dialog launched by clicking the Review operation link Figure 6 31 Review Virtual Concierge dialog Review Virtual Concierge URL Subnet Mask _ 172 17 28 245 24 Delete www disney com 28 Delete www local hotel com Delete www local sites com Delete www weather com Delete Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 41 Procedure 6 5 Configuring the Virtual Concierge This procedure describes how to configure the YWS to support the Virtual Concierge feature Requirements This procedure requires the following e Knowledge of HTML web page construction e PC with web access to the YesWare interface e IP address of the Virtual Concierge server with free content Action Step Action 1 Browse to the Billing module in the YesWare software group 2 Click the Create operation link under the Virtual Concierge function to launch the Add Virtual Concierge dialog as shown in Figure 6 32 Figure 6 32 Add Virtual Concierge dialog Add Virtual Concierge URL fo Subnet Mask Bits 0 32 Reset k Note that Subnet Mask is optional Ezisting Virtual Concierges continued Software Release 3 00 YesWare Applications Us
191. urations Port configuations are used to specify ports using port characteristics such as the port s Use Context the feature that determines the method of port service billing Create Group Switches Review Groups Enable Disable This function contains the operations to create and review the switches serving the VBN See Switch architecture and general provisioning requirements on page 7 2 for the general architecture and configuration requirements of all VBN switches Ports This function contains the operations to create and review ports and port groups on the VBN switches and to enable or disable the ports Printers This function contains the operations to create and review the the printers used to provide YesWare VBN printing services Chapter 13 Providing YesWare VBN printing services describes the complete requirements for setting up YesWare VBN printing services Port Schedules This function contains the operations to create and review the port schedules Port schedules are mainly used with the Static IP Provisioning function in the Provisioning Wizard module to offer conference services and Conference Room Billing Chapter 12 YesWare Static IP configuration and port scheduling describes the complete requirements for setting up and providing static IP addresses for conference services Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the S
192. ustomer and keep for provider records The purchase price can be tracked either using the receipts generated by the Port Schedules function in the Switches and Ports module or through SDR billing logs CAUTION Conference Room Billing gives YesWare visitors unlimited system access Conference visitors with static IP addresses generated using the Port Schedules function are not required to authenticate to receive YesWare services Because these visitors are essentially on a separate logical network with Internet routable IP addresses visitors with a Port Schedules generated IP address will have unlimited access to any YesWare VBN system port for the scheduled conference period Also visitor computers receive no protection from the BitStorm Server firewall so firewall protection must be implemented using other means Chapter 12 YesWare Static IP configuration and port scheduling describes the requirements and procedures for using Conference Room Billing Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 1 10 Introducing Visitor Based Networking and YesWare VBN billing methods and port Use Context requirements YesWare VBN billing methods have certain port Use Context requirements Use Contexts are provisioned for each EtherLoop or Ethernet VBN port configuration Payment methods available include Prepaid Billing Room Billing and Credit Card Billing YesWare port Use Contexts include N
193. verifies that the visitor is within the firewall rules If the visitor is within the firewall rules the Authorization Server directs the visitor to a welcome and or splash screen If the visitor is not within the firewall rules the Authorization Server directs the visitor to a challenge page in which the visitor can enter a valid Authorization Code or bill Yes Ware service to the visitor room Figure 8 3 shows the Authorization Server Review dialog Figure 8 3 Authorization Server Review dialog Authorization Server Review Header CVS vbn30 AuthorizationManager server AuthorizationServiceImpl CXX V 1 37 2000 10 30 10 45 25 jbelcher Exp E Reboot YesWare Server Authorization Server problems If the Authorization Server is having problems or is shut down YesWare will not generate and track Authorization Codes and or will not deny access to invalid codes or users without proper billing information Restarting the Authorization Server If the Authorization Server Review dialog indicates that the Authorization Server is off click the Reboot YesWare Server button to restart the BitStorm Server All YesWare services will be down while the BitStorm Server reboots about 5 minutes After the BitStorm Server restarts browse to the Authorization Server Review dialog and verify that the server is on If the Authorization Server does not restart contact Elastic Networks Technical Assistance and Support TAS Softwa
194. vice Bill User Click this checkbox if the users in this port configuration are billed for YesWare services Network ports should have this checkbox unchecked Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Using the Switches and Ports module 7 13 Review Clicking the Review operation link launches the Review Ports dialog This dialog is used to review edit and delete the ports previously provisioned using the Add Port dialog Figure 7 7 shows an example Review Ports dialog Figure 7 7 Review Ports dialog Review Ports Port ey 2 Downlink B i oe TP Address Enabled T Location Switch Name Ethernet Guest Room Ist VBN with Print Floor Delete Switch 22 Services Ethernet Guest Room Ist VBN with Print Floor Delete Switch 22 Services Ethernet Guest Room VBN with Print Delete 1st Switch 22 Services Hocus Guest Room ei with Print 10 240 1 5 Floor 4 Delete Switch 22 Services Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 14 Using the Switches and Ports module Create Group Clicking the Create Group operation link launches the Add Port Group dialog This dialog is used to create the port groups from the ports provisioned in the Yes Ware database The Ports table in this dialog lists the following for all switches and all ports provisioned in Yes Ware e Switch Name e Port Number e Port Lo
195. witches and Ports module 7 5 Port Configurations The Port Configurations function contains the operations to create and review port configurations used to specify and apply port characteristics Create Clicking the Create operation link launches the Add Port Configuration dialog This dialog is used to create the port configuation which can later be applied to ports and port groups Figure 7 2 shows the default Add Port Configuration dialog Table 7 2 on page 7 6 describes the field entry specifications and information requirements of this dialog Figure 7 2 Add Port Configuration dialog Add Port Configuration Configuration Name Biling Policy default Use Context Guest Default Port Enabled M Bill User Vv Print Service O Reset oK Ezisting Port Configurations Billing Policies Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 7 6 Using the Switches and Ports module Table 7 2 Add Port Configuration dialog field specifications Field Specification Configuration Name Enter the name of the port configuration Configurations should be named for easy identification in terms of the billing method Room Billing Prepaid Authorization Code Billing and Credit Card Billing See Figure 7 3 on page 7 7 for example port configuration names Billing Policy Select the Billing Policy to use for this port configuration Specific Billing Policies must be
196. word is etherloop Figure 14 1 shows an example ftp user login to a BitStorm Server at 172 17 3 245 Figure 14 1 Logging into the YWS using ftp M 5 ftp auto ue l ae al ftp gt open 172 17 3 245 22221 Connected to 172 17 3 245 220 seantest elastic com FIP server Version wu 2 6 0 lt 1i gt Thu Oct 21 12 22 27 EDT 1999 gt ready User 172 17 3 245 none gt gt vbn user 331 Password required for vbn user Password 5 Use the binary command to change the ftp data transfer mode to the required binary mode 6 Use the cd command to change to the home vbn user directory on the BitStorm Server All VBN pages used on the BitStorm Server are contained in this directory 7 Use the Is command to list the VBN pages Retrieve the VBN pages as required using the get or mget command Edit the VBN pages and create custom content according to the requirements described in this chapter 10 Use ftp to login to the BitStorm Server as the vbn user and use the put or mput command to place the customized VBN page content within the home vbn user directory You have completed this task Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 14 6 Customizing the VBN web site Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Index A Administration BitStorm Server software introduction 1 3 network connection procedure 4 6 Auth Code Logs module operation d
197. ys a confirmation dialog confirming the type s and dates selected for report generation Click the Yes button to generate the report for the report type s and dates selected Figure 6 16 shows a basic billing report with the types of detail contained in all three billing types Figure 6 16 Billing reports dialog Authorization Code Billing Report Matches Found 3 i Start Date November 19 2000 End Date December 19 2000 Transaction Date Action Dec 14 11 43 17 DocTrain330 AuthorizationServer 31079 Thu Dec 14 11 43 17 EST CREATE 000000 86400 100 00 0 Elastic 1A 2000 0 Modem Port Billing Report Matches Found 8 Start Date November 19 2000 End Date December 19 2000 Transaction Date Action Dec 13 15 37 35 DocTrain330 BilingServer 968 Wed Dec 13 000A 12 13 15 37 0000 500 00 JOESHCKTLWIY ADD PORT 15 37 35 EST 2000 SCHEDULE Credit Card Billing Report Matches Found 0 Start Date November 19 2000 End Date December 19 2000 Start Start Start Start Start End End End End End Property Total Gustahier Room Order Month Day Year Hour Min Month Day Year Hour Min P Charge Location ID Would you like to download the Report Comma Delimited Tab Delimited Billing report download format options The billing report dialog offers the options of downloading the billing report in Comma Delimited or Tab Delimited formats Selecting Comma Delimite
198. zation Code BillingPrepaid Authorization Code Billing and Credit Card Billling and or for each billing freqency daily weekly etc However in facilities that require posting to a PMS Yes Ware can post only one rate to the PMS Figure 6 19 shows the Add Rate dialog launched by clicking the Create operation link Figure 6 20 shows the Review Rates dialog launched by clicking the Review operation link Table 6 5 on page 6 26 describes the field entry requirements and recommendations for the adding a rate using the Add Rate dialog Billing Frequency Checkin Checkout Figure 6 20 Reset Existing Rates Review Rates dialog Review Rates Rate ID Billing Amount Frequency Credit Card Billing 12 95 Daily Delete Edit default 9 95 Daily Delete Edit Guest Room Internet Service Checkin Checkout Delete Edit Public Prepaid Internet Service Hourly Delete Edit Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 26 Billing for YesWare services and using the Billing module Table 6 5 Add Rate dialog field specifications Field Specification Rate ID Enter the name of the billing rate Rates should be named for easy identification in terms of the billing method Room Billing Prepaid Authorization Code Billing and Credit Card Billing See Figure 6 20 on page 6 25 Billing Amount Enter the amount to be charged to YesWare VBN visitors for
199. zation Codes page 6 31 SDRs page 6 35 Virtual Concierge page 6 39 Authorize Net page 6 43 continued Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 6 2 Billing for YesWare services and using the Billing module Chapter task list This chapter includes the following tasks Procedure Task See 6 1 Configuring the PMS protocol page 6 8 6 2 Selecting changing the PMS configuration file used page 6 16 by YesWare 6 3 Generating Authorization Codes page 6 33 6 4 Retrieving and deleting SDR logs using ftp page 6 37 6 5 Configuring the Virtual Concierge page 6 41 6 6 Configuring Credit Card Billing page 6 45 Software Release 3 00 YesWare Applications User s Guide 08 01016 01 300 Billing for YesWare services and using the Billing module 6 3 Billing for YesWare services The Billing module is used to provision and manage Guest Room Billing Credit Card Billing and Prepaid Authorization Code Billing methods for YesWare services The following tasks to are required to provision each of these billing methods in the Billing module e Room Billing configure guest room Check In Check Out times rates and the interface to the Property Management System PMS e Credit Card Billing configure credit card billing with the Authorize Net Internet credit card processing service e Prepaid Authorization Code Billing generate and manage Authorization Codes for visito

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