USER MANUAL
Contents
1. Arial j COMET Lara eal Deen aha ate Wal dew k i 15 405 By checking the box in front of Place of Delivery and clicking on Select in the right corner economic statistics are displayed for that place of delivery Select a year or period Click on the button Save Print and a fully expanded summary showing all information for the customer number Is displayed kt FE ee pr er rra perl TECHNICAL FACTS ABOUT BUSINESS SUPPORT SYSTEM RESTRICTIONS BUSINESS SUPPORT Today our users can only see information from the business system used in our regular equipment rental operations This means that information about modular space can not yet be displayed in this service The service is currently available every day from 6 00 a m to 10 00 p m The service is closed for system maintenance during other times SECURITY All communication prior to log in is done using an encrypted connection INSTALLATION AND WEB BROWSER REQUI REMENTS Business Support uses cookies which are small text files placed on your hard drive by the web server you have visited They serve as IDs and cannot be run as code or carry any virus They are yours alone and can only be read by the server you received them from Information associated with the user that is needed by the web server in our case the Business Support service is saved in the text file We recommend a resolution of 1024 x 768 pixels The servic2. ken ey ee ee bee a Ti mai ii yo U dl e ikrisisks a E p mas nd pir ce See ee oe a rerin i coa ad a oe E ra KT Liar e EFF PA a a aa la di a di ga p m lod lp ae iiaii mera ar A TT lm fee ee eee Dre edie rr begs m k See ma jam kga hr Fri pi ng b sa A AAA E a ia a iir rin Fu Be fee TEM i gt F laa a p p Boa eei e PET T METT TI ra a ee Es ee ES O To Esme A e o Now the price is shown for the period specified in this case because you are logged in the net price When you have finished selecting your products a number of fields must be fil led in as indicated below before the order can be sent re op E ee ees E PE E a rii iiaii Se EI o TES LE PEPA Ka ln em i ar ETUI r Fi Be ee ees Pp oe rm I 33 pyp uf TR fall ee ee ee LN e bi SS e asi Ba A be Ti P EE COMPANY PROFILE Click on the option Company Profile in the menu to the left Company Profile shows the contact information given for the company the person responsible for signing agreements the names of the customer s administrators and the custo mer representative at Cramo This page is where a user who is autho rised as an administrator can administer the users for the customer number and their authorisation level walk Iason o Mna ppal ler A a Q25 e phe Ligaja SA gt Pikpian a nrdr r AT i 4 a Fabhar
3. screen at the moment CONTACT US You can send an e mail if you have any questions or queries about anything to do with Business Support MY INFORMATION You can change your own information and change your password CURRENT ORDERS The places of delivery that have current orders are shown once a customer num ber is selected Select a place of delivery to show the rows of orders that are currently open first tab Returned items remain in Current Orders until all items in the order are returned When the final invoice for the order is ge nerated the information is removed and moved to Economic Statistics hs a G E ba al y de There may be a plus sign in the first column This means that the product item is a structural item that is it includes several parts If you click on the plus sign you will see all the parts included in the structural item All columns can be sorted except for Projected Price and sorting is done by clicking on the column heading You can also see more details for a given order Double click on the order number Then everything included in that order is displayed You can print a detailed view for a place of delivery If you select Print the system will generate a printer friendly version in Word which looks just like the actual print out Display more by double clicking on the order number sign Structural item consists of sev eral parts Pro
4. 1 9 qe h Y Voreagspeed a i rae i 2 E kiai TT Arado mahu er ee je ji L 47 lh tito Prisinda PAE Web dep Pouce TESTI hee meee Mnodeb torr ida Estir Pe are S EAT T EA UUE UOMA OWL SS ADE is CLE LIFT Pe ee ee ee Trias TM eee TEL Leb Tee TUTEJ A Ma ty TALT Chee et ewe Fer amps tobe kp den Be De A PI A This shows which pricelist applies as well as discount rates by product area VIEW INVOICES In the Invoice function you can search and view invoices in print format PDF or AFP for the customer selected SEARCH INVOICES A user must log in and select a customer number to get access to this service The user must also be authorised as an administrator or super user plus for the customer number in question There are three ways to search Invoices Main alternative select Invoices 1 Select Invoices in the menu 2 Search using the form customer name and customer number are preselected and locked applies to all searches for external users 3 Invoice is displayed Alternative select Place of Deli very 1 Select a place of delivery 2 Click on Search invoices 3 Search using the form place of delivery is preselected 4 Invoice is displayed Ak fol ira Le Esp rie pe y si Seen eg e EIRIALIA Hk is ala LEHE KA ee inka 11 PESA Ran E dad ee ki it tam Mat eee pmm oe Alternative select an order 1 Sele
5. CRAMO BUSINESS SUPPORT USER MANUAL Contents Function U 0 O D Log in information Getting started Current orders Web depot Company profile agreed discounts View Invoices Economic statistics SO sO O NHN OO oo PO Technical requirements gt O Authorisation Questions comments USER INFORMATION User name Password LOGGING INTO BUSINESS SUPPORT Any company interested in access to Busi ness Support must be a Cramo customer The company must designate a user administrator who has access to all the company s customer numbers Once designated the company s principal ad ministrator of Business Support will then have access to the service When the principal user administrator has logged into the system that person is responsible for providing other users with the company s different customer num bers and authorisation levels for different customer numbers Almek nutkyrming Tjinstar Fiyithara lokalar k Vi KOPER BALAMSAAKMIKGAR OCH SALJER FLEXIBILITET i Hyr Byggmaskiner ONLINE mir bus Gu bo Epp aab tah A ies m e off kreeni a gore a Rome albert Machi da Lally Qn A erect Nyheter 300 517 i ruttkoogiri mad T nj a oo toe 14 Creams cl Or ada a kB Esi Galas Ar o Praia oe E AA Lai gpg e o E T IOL F EEn kapi rival i Lire IOLO LF Ha miaa Plan var Kundserace 12 Liht ook ile Y TT ee
6. ct a place of delivery 2 Select an order number 3 Click on Search invoices 4 Search using the form order number is preselected 5 Invoice is displayed LIST OF RESULTS The search results are shown in a list If there are more than 500 hits the first 500 are shown If you want to see all of them click on Show all hits and the search will be done again Please note that only the results shown are sorted and that there is a maximum of 1 500 hits You can sort the results by clicking on a column heading To view an invoice click on the Invoice number The system will then show a printer friendly version that looks like the actual print out Select to print or Save You can read more about View In voices if you click on Help Help is available as general help in the menu to the left or you can get to the right place by using the Eds Help fun gz ction up on the right Nr l bet ECONOMIC STATISTICS Click on the option Economic Statistics in the menu to the left Then select the customer you want to see economic sta tistics for or click on the plus sign to the right for the customer name Then all the places of delivery will be displayed for the customer number selected BOAO Waly kuna ye ie iss A has oly pi Lists Poodukters ls iaip er ieit ATA Hii Hi akys Lapa ui BALA OAT i A EP TTL P Mt PASS TA ri PUT LIFTAR BSD Ps demiu web ar va tet 5 Vim La agro dd
7. d ie The user administrator can also be clo ned that is other user administrators are created who also have access to all the company s customer numbers Every company that uses Business Sup port must have at least one such user administrator who is responsible for administering all the company s Business Support users To delete any user admi nistrator a new user administrator must be created with the same authorisation Om Grama Bejagnad Ch an art gar 1417 Tra gala Taga je Wire wipers a iTi Fi har at k r berber OT rs m egrets Md Arm Theta EHET Sa niger mA Aree kii A berergen ber oe dr bi Hir ir der lalala go ee Bede ciar H aa Erama tengan JOLO Ermo Eramo o Flex Lin Ap elated Energietablering iii hehar Presskiipp 2010 04 LE rere creed Cumo car Beiter li Meili Tt ieee Le b Gira ip pte i Kiviai a ole E mii LE ET tte Corner weed ha iir oer ice las hilos Oi E a Lis Ke oe be Prag Bl Sambo rule Ey vil 5 md TUD Fiat a i A lor fake eer MH Last boa PAE Card vom ee hii laa lee reat m pees wt Ergai Kampan L S gi LA HAORA TL YTTELAZA LOK TI Ma d bi i Sok produkter fal praktiniu Sor rd ad A AS dhera hrg al 4 poten FILE Pre monteza El AN aa Aptikura lo ar al mad dez GETTING STARTED WITH BUSINESS SUPPORT HOW TO FIND BUSINESS SUPPORT Go to Cramo s web
8. e has been developed and tested for Microsoft Internet Explorer 7 0 The service has not been developed or tested for Mac AUTHORISATION DETAILS WORTH BEARING IN MIND THE AUTHORISATION STRUCTURE FOR AUTHORISATION FOR CUSTOMER BUSINESS SUPPORT NUMBER The authorisation structure for Busi Every customer company is represented ness Support is based on authorisation as one or more customer numbers in allowing access to various functions and Cramo s system customer numbers If the company is represented by different offices in the country the representation AUTHORISATION BY FUNCTION in Cramo s system looks like the illustra The user s authorisation level determines tion below one customer number for the which functions the user is authorised to head office which includes one or more use customer numbers to local offices LO The five authorisation levels are User Extended user Super user LO customer no LO customer no Company LO customer no Super user User administrator The image below illustrates which functions these authorisation levels give access to O SUPER USER O SUPER USB ADMINISTRAT OR USER R EXPANDED Current orders Current orders Company profile Company profile USER USER a Net prices in the Net prices in the e Company profile e ad aa e Current orders e Net prices in the Aklas ee e Company profile i EE a Meiel eilse e Economic statistic
9. jected price is taken from the customers current pricelist The price may differ from the Click on Letter to send an e mail La i s k 5 eS Click on the depot name to get depot information ad dress telephone etc WEB DEPOT Click on the menu option Web Depot in the menu to the left as T L TE E a y es aa 7 t A a mr ALP TA 2 wt whe pk Gana DALE pir H riari m ia ee LET E 2 UN a a a e Explanation of the colour codes in Add to booking list Green Available for immediate booking Bolo dreki merkra for leara imeem LA dager Skike hymni iks komm op a id Erara hilis eend berm ama Yellow Cramo will contact you about Select customer number availability Click on one of the icons in Add to booking list The item field in Add to ITEM SEARCH booking list is then updated Select a group of items like Construc tion Machinery and click your way to the Min habia dhe relevant sub group like Rebar Cutters Linen invader 1 creo 12 idea kiri ag aliate Maskinuthyming Fiytiberaiossier Tikrai lundwerice es ab a m kad L E Om Cramo bri ee Sei bet rami Add more products or close by clicking on a Send booking list mai Specify the time period the day s date or beheia Kandis By maskin e EEE NT sometime in the future Boba eke pees tartaric Tri bee i
10. s Economic statistics P E e ee e View invoices Alena eI e Net prices in e Economic statistics profile the Rental View invoices Guide r 4 S VAI ANS NU i MT
11. site www cramo se h ib Modi E HT Man kines ONLINE Fiyttbara lokaler Look under the headline Snabbl nkar to the right quick links and then log on to Business Support Fill in your user name your e mail address and pass word which was sent to you by e mail You must change your password before you first use Business Support However before you can change your password you must read and accept the user terms and conditions If you forget your password you can use the function Forgot your log in information on the home page Your password will be sent to you automatically by e mail When you come to the home page you can choose which information you want to look at For a quick review of the system you can follow the instructions below Please note depending on your level of authorisation some functions below may not be available to you STARTMENUN IN BUSINESS SUPPORT Choose the customer number you would like to look at by double clicking on the link company If you only have access to one customer number the function will automatically show the places of delivery available The customer number you are logged in under is displayed as a remin der up on the right HELP The Help option directs you to a compre hensive user guide Each Business Sup port screen also has its own Help option It directs you to the part of the user guide concerning the function displayed on the
Download Pdf Manuals
Related Search