troubleshooting guide
Contents
1.2. Windows 2000 Windows XP Sefup www hp com 2 27 1 DD
3. Ef ROM PCI Base log cpqdiags Base log had Now log Diagnostics for Windows Diagnostics for Windows E72 3951722715 www hp com 1 9
4. ES Compaq Windows Compag mthh I I www hp com 1 13 2
5. 1 2 3 CRT CRT
6. Setup MS DOS 1 44 MB MS DOS FORMAT A F 1440 Windows 2000 Windows XP gt gt 1 Windows A 2 3
7. 115V 230V LED LED A POST 4 BIOS
8. Diagnostics for Windows 0 1 1 Diagnostics for Windows 0 1 2 Diagnostics for Windows 4 1 3 Diagnostics for Windows i 1 4 Diagnostics for Windows 1 6 EE A ee sn oe a 1 9 0 a 1 9 TA ee a i hd or dr 1 10 Remote Diagnostics Enabling Agent 1 11 Remote Diagnostics Enabling Agenb i 1 12 Remote Diagnostics Enabling Agent 1 12 ede a et a en i 1 13 K ae N e 1 13 2 I NE WO ROS Ce we A WR WO TV A eR 2 1 i 2 2 ER CT Ie EOE Cot EE ST 2 3 2 5 2 8 2 11 On 2 14 2 17 sD be 2 21 2 24 2 25 fF
9. 1 2 MS DOS DIR C gt 1
10. CD ROM CD RW DVD ROM DVD R RW 2 34 www hp com CD ROM DVD CD ROM CD RW DVD ROM DVD ROM DVD R RW i 30 DVD ROM CD DVD CD CD DVD Windows CD ROM DVD ROM 1 2
11. ROM Windows CD DVD Windows Windows E7839 2871E www hp com 1 5
12. HX K Diagnostics for Windows 1 Diagnostics Windows 2000 Professional gt gt Windows XP Home Windows XP Professional gt 2 gt 4 DD Configuration Record Diagnostics for Windows J Diagnostics for Windows DD Configuration Record Diagnostics for Windows Diagnostics for Windows j 1
13. A 1 iE Microsoft Windows 2000 1 5 gt gt 1
14. SN HH bl um Diagnostics for Windows Remote Diagnostics Enabling Agenb j i Remote Diagnostics Enabling Agenb Diagnostics for Windows Web Remote Diagnostics Coane Agent Remote Diagnostics Enabling Agenb 1 HP
15. PCI Q IO CMOS DMI BIOS Overview Tesfh Status Log Error 5 Overview Tesb0 Status 5 Cancel Testing 4 Log Erron J
16. Hilll CD DVD ROM CD CD 1 2 3 CD DVD 4 CD ROM CD
17. uu EN gr ey Z Diagnostics for Windows HP Hilll S www hp com 1 1 Diagnostics for Windows Diagnostics for Windows
18. MBR MBR Setup Security gt Restore Master Boot Record IN O Setup J Setup Storage gt Boot Order Ultra ATA 80 Ultra ATA 80 UATA UATA IDE ATA
19. en Oo oO www hp com 2 39 Hilll J Conhenation Record f
20. Setup NIC NIC Advanced 2 30 www hp com Restore Plus NIC DHCP NIC NIC
21. xy C 2 www hp com 1 DP9 Setup DPS FE Setup DPS DPS 1
22. POST ROM ROM based 1 30 Setup x 3 Setup f FI0 4 www hp com A PO3 POST POST POST
23. Hewlett Packard Company TV 2003 2 312969 AB1 1
24. TSR Terminate and Stay Resident programs TSR LED 1 5 2 5 1 DIMM DIMM 3 HP 4 DD 2 32 www hp com 1 2 3
25. 1 Interactive Mode J nattended Mode J Dy FE Eb J
26. SP ISP Web Web ISP DSL DSL DSL LED 2 36 www hp com DSL 1SP DSL DSL LED CAT5 10 100 RJ 45 CAT5 10 100
27. www hp com 2 29 Setup Advanced Le Setup J Advanced
28. Setup Setup FI10 sy EL www hp com B 5 C DPS Drive Protection System DPS DPS DPS DPS
29. Microsoft Windows 2000 Microsof Windows XP gt gt 9 4 Windows DriveLock www hp com 2 11
30. p Ue LED A POST oO Compaq lllegal Operation has Occurred Microsof Windows Microsof Windows 2 40 www hp com 1 http www compaq com QR
31. E E7839 2871E www hp com 2 3 NE T PCI AGP VGA Boob
32. Diagnostics for Windows f 1 gt HP gt Diagnostics for Windows4 for WindowsJ 1 TDiagnostics Windows 2000 Professional gt gt j Diagnostics for WindowsJ Windows XP Home XP Professional 5 gt gt 4 Diagnostics for Windows 1 6 www hp com DD Quick Test RE WD 5 5 Overview r Log Errom J Tesb Test J Status Hilll Tab J 5 TesbJ
33. POST A POST Safely amp Comfort Guide http www compaq com comfortguide FCC 15 B www hp com 2 1 Diagnostics for Windows 1 Setup DPS D
34. E www hp com 2 41 A POST POST POST POST POST POST 0 F10 F12 POST ea
35. www hp com 2 21 1 2 4 1 2
36. 2 20 www hp com Windows 2000 Windows XP Windows 2000 J 4 Windows XP
37. 1 1 Remote Diagnostics Enabling Agent Remote Diagnostics Enabling Agenb 1 Remote Diagnostics Enabling Agenb
38. D CD 2 22 www hp com D www hp com 2 23
39. ROM Failsafe Boot Block 8 ROMPaq ROM T Failsafe Boot Block ROM Jj fixed sync 4 www hp com 2 17 AGP AGP 1
40. www hp com LED 2 1 1 2 4 3 POST 4 5 www hp com 2 9 LED 4 LED
41. 1782 1 Setup 1 2 CMOS B CMOSJ 3 4 1801 ROM BIOS BIOS 1998 MBR Setup nn CD Co NN a 1800 DS MBR 1999 MBR Disk MBR Manager fdisk format MBR MBR
42. 2 24 www hp com 1 Windows 7 2 Windows 3 4 id TYTTETOTTTOETTTTTTTTTPECZ Num Lock Num Lock Num Lock
43. DPS DPS GB tt mt i ey ni DPS SMART DPS E72 3951722715 www hp com C DPS Diagnostics for Windows DPS Diagnostics for Windows DPS 1 gt gt Diagnostics for Windows
44. Setup Setup F10 CMOS gt 4 CMOS 5 SN AC CMOS CMOS E72 3951722715 www hp com B 3 CMOS CMOS CMOS llustrated Parts Map IPM 5 6 7 Setup Setup F10 B 4 www hp com
45. CMOS 1 2 hl I 3 CMOS CMOS CMOS
46. www hp com 10 11 5 Status J Log Error J WE 9 Begin Testing J Test Status 1 o Log r Log 4 7 3J 0 El F Tab J 5 r J 0 1
47. Information LeveD J 4 5 More J LeveDJ 5 More J gh SN 1 8 E 4 CSN www hp com W 5 Diagnostics for Windows
48. Diagnostics for Windows HH EA wy CSN Diagnostics for Windows http www compaq com support files 2 Option 2 Locate by Category J Management and System Software J Locate Software Ws Repair
49. Press F8 F8 VGA Enable VGA Mode Enter 3 Windows 4 De LED 1 6 2 6 1 2 3 2_18 www hp com
50. 2 3 4 4 4 5 4 6 4 1 7 4 8 www hp com D 1 Eg DN Microsoft Windows XP 1 gt J 1 4 PR 1 10 11 4 12 4 oem mn A
51. 3 NN www hp com 1 11 W 1 Remote Diagnostics Enabling Agenb SoftPaq http www compaq com Management and System Software Remote Diagnostics Enabling Agenf Remote Diagnostics Enabling Agenb 1 htp www compaq com supporMyfiles 2 2 Option 2 Locate by Category 3
52. Management and System Software 4 Locate Software 5 Repain Remote Diagnostics Enabling Agenf 1 Remote Diagnostics VIA 3 SN 1 Remote Diagnostics Enabling Agent 2 Remote Diagnostics 5 File Close J 1 12 www hp com W
53. 1 Unattended Mode Complete Test F nteractive Mode Unattended Mode Custom Test ll f Test J
54. 0 4 5 dl DD CD 2_6 www hp com 4 LED LED 1 2 3 3 V_aux 0 3 4 LED AC 3 3 V_aux 5 3 3 Y_aux
55. MBR Setup MBR Sefup MBR MBR 2000 Setup MBR MBR MBR www hp com A 9 PO3 1 Setup J Setup http www compaq com SP5572 EXE SNZERO EXE 2 Setup ID ECC 64 quadword 2 RAM Setup Diagnosti
56. ll A ll E DO Log Error J Save J Log J A E Log J EE Error f Prinb Diagnostics for Windows Error Save As F Save J A J 3 EE 5 PrinbJ Error EE
57. 162 Be RTC Setup J RTC RTC 163 RTC Setup RTC RTC 92 RTC CMOS CMOS 164 1 Setup j Microsoft Windows 2 3 HP
58. EE E49 P49 ET oo SN llustrated Parts Map IPM 5 Si 6 7 38 TEN ea 6 9 DJ yy 6 1 2 CMOS F10 B 2 www hp com CMOS CMOS CMOS
59. View Show AIDJ Co All Items J 3 File gt Save Window File Left Window File Right Window File SS 2CC 5 i i 4 3 ile Exib Hlll www hp com E72 3955371 W Remote Diagnostics Enabling Agenf
60. www hp com 2 19 VGA 1 Avuto Adjustment 2 Clock Clock Phase y SoffPaq SP20930 SP22333 http www compaq com sup port files monitors index html gt gt gt gt 2 20 www hp com
61. E 2 Hilll ml o F Ep 3 4 I AS
62. EEPROM EEPROM www hp com 2 31 3 ZN ECC HP ECC ECC ECC ECC POST
63. 2 213 X X SPD SPD DIMM 214 XX XX 301 DCC CD www hp com PO531 303 O 1 2 304
64. HP www hp com 2 5 3 O 1 LED 2 2
65. LED 1 bel 2 2 3 4 5 www hp com A 11 PO3 LED IED 1 2 IED 1 1
66. LED A POST 3 LED 1 1 DIMM 5 2 DIMM 2 Ye 3 HP 4 LED 1 6 1 2 oN 2 3 2 28 www hp com 3
67. LED LED 7 1 7 ROM 2 LED 8 1 ROMPaq 1 Checksum ROM ROM 8 RONM 2 2 4 LED LED 1 2 3 3 Y_aux 3 4 LED 1 AC 2 3
68. LED 1 2 E72 3951722715 www hp com 2_33 CD ROM DVD CD ROM DVD CD ROM DVD CD ROM Setup DVD Setup J CD ROM DVD CD ROM DVD DVD 0 DVD
69. 2 12 www hp com Invalid system disk J NTLDR Nonsystem disk NTLDR missing Setup Sefup Storage gt Boof Orden Sefup
70. ny ed 2 27 www hp com i Es rd a de 2 29 oe 2 32 es 2 33 CD ROM DVD ee 2 34 We Disk OnKevy i se ond a 2 36 2 36 2 40 A Ee ee 2 41 A POST Uy de pd ee re A 2 POST LED i A 11 B CMOS le nl tt st ro fo ee B 2 GMOS ed dh nN B 3 ENMOS ee ne om B 3 Setup CMOST a a nen oot ha B 5 C _ DPS Diagnostics for Windows DPS i C 2 Setup DPS i C 3 D Microsoft Windows 2000 i D 1 Microsoft WihndOWs XP Dn D 2 iv www hp com E72 3952227 i Diagnostics for Windows Diagnostics for Wi
71. Setup J f VGA TT AC 24 www hp com E7835 2871E 0 4 USB
72. I D_2 www hp com E722 CD ROM DVD 2 34 CMOS B 3 B 3 Diagnostics for Windows 1 5 1 5 1 3 1 2 1 6 1 1 PS 2 A 11 A 11 LED A 11 MIDI A 8 POST A 1 A 1 RTC A 3 Wake on LAN 2 29 I en LA 2 5 Ek N 2 34 H 2 24 2 3 TTV gt TP T 2 A_5 2 17 lt gt i 2 2 2 41 2 21 I a 4 2 32 A 4 CD ROM DVD 2 34 DiskOnKey 2 36 2 5 2 34 2 24 2 27 2 21 2 32 2 40 2 14 2 20 2 8 2 11 2 29
73. File Categories Navigation Level Tab Help Diagnostics for Windows 6 Save As Prinb Printer Setup Exit Previous Category F5 Next Category F6 Less F7 More F8 lt Overview Test Status Log Error Contents About I gt Dr jj How to use Help
74. 4 3 3 Y_aux 5 3 3 Y_aux 6 www hp com A 13 B CMOS Setup J CSemp J Setup Setup EF Setup JN de
75. 511 CPU CPU CPUA CPUB 1 CPU 2 CPU www hp com A 5 1PO3 512 1 3 2 514 CPU 1 CPU CPU 2 CPU 601 1 Sefup j 2 3 CMOS B CMOS 4 5 602 A 605 1 Setup J
76. Num Lock Setup www hp com 2 25 1 Ctrl Esc Windows logo Enter Enter 4 DS CD 4
77. 2 F10 Setup j F10 CSN F10 Setup File Storage Security Power Advanced 3 gt IDE DPS DPS SSW DPS IIDE DPS IDE DPS Self Tesb 4 3 j 0 j 1 2 3 14 www hp com C 3
78. DSL PC_ LED IP ISP 1P Cookie Cookie Web Web Web Windows 2000 1 gt gt 2 oO 3 Cookie Windows XP 1 gt 2 oO 3 Cookie 1SP 0 1SP www hp com _ _ COM Windows 2000 1 2 3 Sy en Oo Oo gt
79. 4 183 www hp com A 3 POST 201 RAM i 2 3 Setup Windows 202 207 y y ECC ECC OD 212
80. 2 OC Ol 916 917 919 1151 A COM1 2 CMOS B CMOS 3 Setup j Windows www hp com A 7 PO3 1152 1 B
81. RTC SS AC RTC 4 Setup RTC RTC ZE RTC Setup Microsoff Windows Num Lock Num Lock Num Lock Setup J Num Lock Setup
82. CMOS Setup CMOS Setup J Setup Setup F10 Enter I CMOS Ul F10 Setup File Storage Security Power Advanced CMOS Tab File gt Set Defaults and Exitbl
83. Wake on LAN Wake on LAN Wake on LAN Setup
84. Setup Storage gt Storage Opftions 1 Removable Media Boot MBR Setup J Storage gt Storage Options MBR Diskette MBR Validation J www hp com 2 13 Windows 2000 Windows XP gt gt
85. 2 3 CMOS B CMOS 610 F1 611 Sefup J www hp com E72 3952227 PO531 612 1 Setup j 2 3 CMOS B CMOS J 660 912 914 1 a eo
86. 2 QR POST Hllt t 101 ROM ROM 1 ROM ROM 2 ROM Checksum ee Ep 3 en CMOS B CMOS 102 DMA CMOS B CMOS J 2 3 103 DMA 1 CMOS B CD OD CMOS J A 2 www hp co m PO51 150 SafePost PCI 1 2 SafePosft 3
87. 2 4 3 POST 4 5 LED 5 1 DIMM 1 2 DIMM 5 o 2 3 HP 4 LED 6 1 1 6 2 3 A 12 www hp com PO51
88. i 2 1 CMOS A CMOS CMOS CMOS Setup Setup F10 CMOS www hp com B 1 CMOS 1
89. www hp com 1 3 Diagnostics for Windows 1 gt HP WindowsJ gt Diagnostics for j Diagnostics for Windows 5 Windows 2000 Professional gt r 1 gt j Diagnostics for WindowsJ Windows XP Home XP Professional gt gt 4 rDiagnostics for WindowsJ 2 3
90. 1 2 3 3 V_aux 3 4 LED 1 AC 2 3 4 3 3 V_aux 5 3 3 V_aux 0 6 2 10 www hp com QR
91. Diagnostics 4 Overview Test Status og Error s Test gt Type of Test J 3 Quick Test omplete Test Custom Test Custom Tesby Interactive Mode Unattended Mode 5 Interactive Tesb gt Storage J gt Hard Drives J gt Drive otection System Test gt Begin Testing J 3 0 1 2 3 14 SD G
92. invent 312969 AB1 2003 2 2002 Hewlett Packard Company 2002 Hewlett Packard Development Company L P HP Hewlett Packard Hewlett Packard Hewlett Packard Company Compaq Compadq Hewlett Packard Development Company L P Microsoft MS DOS Windows Microsoft Corporation Hewlett Packard Company As Is j HP
93. Ea N T E ttp wwss lpro compaq com support home index asp Restore Plus 1 800 652 6672 3 nm um En nll Hilll illl 2_2 www hp com Restore PIus gt CarePaqs 1 800 282 6672
94. Windows CD DVD 1 De CD E72 3951722715 www hp com 2 35 DiskOnKey DiskOnKey 3 LE a Co DiskOnKey Windows XP Windows XP DiskOnKey DiskOnKey 0 DiskOnKey DiskOnKey DOS DiskOnKey Hiltll ISP
95. bp N J s GEile Exib 5 www hp com W Dillk
96. COM2 2 CMOS B CMOSJ 3 Setup J Windows 1155 1 IRQ 2 CMOS B CMOSJ 3 Setup J Windows 1201 RQ IRQ 1202 MIDI IRQ IRQ 1203 IRQ IRQ 1720 SMART 1 2 http www compaq com support techpubs customer_advisories 3 A 8 www hp com E7251 PO531
97. gt COM LPT COM 9 2 38 www hp com COM Windows XP 1 gt 2 3 4 COM LPT COM 7
98. Sefup Setup Advanced gt Power On POST POST Deloy 0 IDE ATA Setup Sefup Storage gt Storage Options IDE ATA Primary and Secondary IDE ATAI controllers J 2 14 www hp com 54 Setfup Advanced gt Power On Optioins POST POST Delay NTLDR Nonsystem disk NTLDR missing
99. lt LE 1 mh FE m ee www hp com 5 1 2 2 36 2 25 2 17 B 2 9 A 4 A 7 A 7 1 13 2 14 A 8 2_5 A 9 DPS C 2 C 1 Remote Diagnostics Enabling Agent 1 12 1 12 1 11 A 2 A 1 2 3 A 4 R A 11 2 18 2 17 2 19 3 2 www hp com
100. 1 2 3 4 401 1 IRQ IRQ 402 2 IRQ IRQ 403 RQ IRQ 3 404 1 X 2 CMOS B CMOS J 3 Sefup J 410 RQ IRQ 411 RQ IRQ 501 1 2 CMOS B CMOS 3 4 510 ROMPaq
101. 6 ee DD CD www hp com 2 7 115VY 230V AC LED 2 2 CD oO
102. W 1 gt HP gt Windows 2000 Professional i r gt r gt 4 Windows XP Home Windows XP Professional gt 4 gt 4 ES Show Changed Items Only Show AIDJ Show Changed Items Only J Show AIDJ 2 Show Changed Items Only J
103. 2 www hp com SE WE Diagnostics for Windows Diagnostics for Windows Diagnostics for Windows SoftPaqg htip www compaqd com support files 1 Windows 2 Diagnostics for Windows Windows XP gt Diagnostics for Windows gt DD Windows 2000 gt rDiagnostics for Windows gt Windows XP Windows 2000 1 C CPQAPPS DIAGS Setup gt C CPQAPPS DIAGS SETUP 3 Diagnostics for Windows 4 1
104. www hp com 2 15 LED A POST Windows 4 2_16 www hp com
105. c J A 10 www hp com E72 395223715 POST1 POST LED 1 LED POST PS 2 LED LED LED GAS LED LED LED 1 RAM LED 1 4
106. ndows DFW Intelligent Manageability Microsoft Windows Microsoft Windows 2000 Microsoft Windows XP Diagnostics for Windows TEST
107. rive Protection System DPS Self Tesb FI0 LED Hill UH sy I VRH A POST a
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