Next Generation Data Reporting Customer User Guide
Contents
1. eere 14 7 0 EXPOFUNO ft E iota yc Df DITE IUe Mate UA e 15 NE REPORTS t 16 Sits Tabs ana REDON SU a 16 G20 Mel Pads 17 Oe SUMMA ES Fade iaa ani 18 Page 2 of 38 TELSTRA PROPRIETARY Oos Le POTOSI Le 18 E NP o A 18 E RTE ele Ee 21 od l1 BtHerneb Report Palaos 21 8 4 1 1 BaSe SE LEE 21 8 4 1 2 Class Ol Seri c TS 22 8 4 2 Frame Relay ATM and Ethernet Lite Report Page 23 8 4 3 Service Comparison Report bade cc cceeeecesseeceeeteeeeneeeteeeteneens 25 O5 EES 26 8 5 1 RTD Report Pad O isc rti erp ihn tl HAE EY RIEN RATE GI HE CR D CO URN ERN AX UR TERN EATUR UR 27 A A 28 So MA CY APP o oo A 29 ie PACK OC OSS asa chats a ead eed 29 00 INVENTO Y ere 29 8 6 1 Ethernet Inventory Report Page eee 30 8 6 2 FR ATM ELite Inventory Report bage cccceeceeeeeeeeeeneeeenees 31 Gene SOO E LEE 33 DL e OR EI DIC ose e E E 33 9 2 WED ee Leen 34 Jar NGDR PONa DOWN ss 35 4 INGDR Portal Display ISSU E 35 LOA CRONY II E 36 M GLOSSAR E 37 REFERENCE E 37 Page 3 of 38 TELSTRA PROPRIETARY 1 INTRODUCTION The document provides details on howto log in and navigate through the Next Generation Data Reporting NGDR system to generate network performance reports Telstra NGDR is used to create performance reports for compatible Telstra IP Network and access services including IPMAN Ethernet Lite Frame Relay and AT2. Hourly e Over 1 Day y Go Hi a Back to the table report Priority Services COS KOM ebpp e 201 FCO ge 0 2 8 6 Kb 6 5 Kb 6 4 Kb 6 3 Kb 6 2 Kb 6 2 Kb Pre Policy Kb 6 1 e 6 0 Kb 5 9 Kb 5 8 Kb 5 a Kb ee A A A cc 00 00 03 00 06 00 09 00 12 00 15 00 18 00 21 00 Hour You will be given the option to either save the file or to open the file in the appropriate application 8 REPORTS This chapter describes the various reports available in NGDR 8 1 Tabs and Report Structure A high level outline of the reporting page layout is shown below NGDR Version 0 4 October 2011 Page 16 of 38 TELSTRA PROPRIETARY Service Alerts Jitter Ethernet Notification Priority Services ATM FR BDSL ATM FR BDSL UT Comparison Reachability Availability hos Fig 8 1 Reporting page layout The user can access five top level tabs to access reporting data e Summaries e Network Services e Telstra Network e Inventory e Help To move between reporting pages the user should click on a tab heading which will reveal relevant pages within that tab The user should move their mouse to hover over the required sub heading and left click to access the page 8 2 Help Page The first screen or window the user will see after login is the Help page This page provides the following information e Overview of NGDR e Information related to the report pages and who to co
3. Document Title Telstra Doc Data DM 1 InfoVista Manuals TAF0001 2 Solution Blueprint IT Transformation Network Service Assurance TAF0001 334204 Project Next Generation Data Reporting Ilres Detailed Designdoc rArooo1azsosi LjveMrstbjvDDetaledDesgndoc TAF0002 423053 SIPM Requirements Definition document Drees TAFO001 397208 rppma 1 12 devicetist TAF 0001 385237 TAFO001 SINSA PM Solution Architecture Definition SAD rArooor ssress 10 NSA Performance Management FS PM 1 2 Functional TAF0001 513737 Specification 11 Addendum Functional Specifications PM1 2 External User Pages TAF0001 669758 1p7 m NGDR Version 0 4 October 2011 Page 37 of 38 TELSTRA PROPRIETARY Table 12 1 References This publication has been prepared and written by Telstra Corporation Limited ABN 33 051 775 556 and is copyright Other than for the purposes of and subject to the conditions prescribed under the Copyright Act no part of it may in any form or by any means electronic mechanical microcopying photocopying recording or otherwise be reproduced stored in a retrieval system or transmitted without prior written permission from the document controller Product or company names are trademarks or registered trademarks of their respective holders Note for non Telstra readers The contents of this publication are subject to change without notice All efforts have been made to ensure the accuracy of this publicat
4. Geraldton Kalgoorlie and Karratha Pieire rbd Telstra Network RTO Figure 8 13 Telstra Network 8 5 1 RTD Report Page NGDR Version 0 4 October 201 1 Page 27 of 38 TELSTRA PROPRIETARY Intrastate Navigator mm ow Qs a D acras M dira Dwa E B Son a i26e04 140108 D D m 120208 M Hives 8 ctes M ILI 100908 100708 115 108 IE 1154108 toises eng Gs Figure 8 14 RTD page 8 5 2 Jitter Page Telstra Network Jitter Note 1 The entered time and date states the end of the selected increment E g lo see the 2 hour increment from 08 00 to 09 00 select Das DO 2 Class cf Service is not applicable for Frame Relay ATM aed Ethernet lite services please refer to Prec O ordy AR classes sre applicable for JF Mebwork solutions Defsuk on Espe Load is Prec 1 zen 2011 E creto Dee Gen E Tea Casak be Figure 8 15 Jitter page NGDR Version 0 4 October 2011 Page 28 of 38 TELSTRA PROPRIETARY 8 5 3 Availability nm TEE m Telstra Network Availability Note 1 The entered tiene and dace states the and cf the selected increment E g te see the 1 hour increment kera 8 00 be 70 00 select 00 00 i Claes of Service ip not acclicabla for Frame Aalay ATM and Esherral Lee peryicas pitara refer to Pres D only All clapper are apclicable for P Mebrork solutions
5. 3 3 Firefox complementary settings The default Firefox JavaScript execution timeout is very small so when using NGDR pages you may occasionally see pop up messages warning you that a script is not responding To increase this timeout e Inthe Firefox address bar type about config e Using the filter bar search for dom max script run time option Change its value to 30 seconds or more if needed 4 HELPDESK If the user experiences a problem with their reporting service eg inability to access the reporting portal reports not displaying properly or at all slow response times etc they should log a trouble ticket with the NGDR help desk The user should quote their reporting service FNN when logging a call The reporting FNN can be found on the Help Page The NGDR Help Desk can be contacted on FREECALL 1800 654 135 during business hours Australian Eastern Time or via e mail ngdr help team telstra com 5 LOGIN The following steps outline how to gain access to NGDR 1 Visit the Telstra com website where the user will be directed to either the Enterprise and Government or Business log in page NGDR Version 0 4 October 201 1 Page 6 of 38 TELSTRA PROPRIETARY 2 The user should use their valid Digital Certificate or Business ID to login to the portal If the user does not have a valid Digital Certificate or Business ID then they should follow the registration process to gain access 3 Once logged in navigate
6. Inventory Ethernet Inventory Navigator Ethernet Inventory Report Figure 8 19 Ethernet Inventory page NGDR Version 0 4 October 201 1 Page 30 of 38 NGDR 8 6 2 TELSTRA PROPRIETARY FR ATM ELite Inventory Report Page This page provides the user with an inventory overview on the ATM FR ELite services It does not contain any performance related data The page layout is given in the following figure This page provides the user with an inventory overview on the ATM Frame Relay and Ethernet Lite services It does not contain any performance related data The user is provided the following inventory information Service Full National Number FNN CIDN Customer Name Alias Product A end Address SLA Account Number Bandwidth Zone PVCs Local Circuit ID Subscriber No Remote Remote Circuit ID Untagged Rate Tagged Rate Remote Address B end NTU Mode Version 0 4 October 201 1 Page 31 of 38 TELSTRA PROPRIETARY Inventory FR ATM ELite Inventory Navigator A ars ND d f x Kan Acute Yoneese 776080 0 000 vorsooszsese CP tite RUSSELL 5T BZ t e le Y000000794088 0 006 ET CP Ete RUSSELL ST MORELL Mat e Y000000557 148 0 000 v000000347 18 e BP ELte CNL RD GakauTT abra e Y00000040654 0300 vO0000040654 e BP Else TOURS PANTO an e YO0000050554N 0 000 woneonesoaes e Bp ELte TOLMER PL SPANGWODO 4127 e Manae e gd zm N
7. 7 3 Tree Navigator Panel The Tree Navigator Panel appears on the bottom left hand side of the window This provides the user with an alternative to a specific search if they do not know the details of a service they are looking for The user can click on any level of the tree hierarchy to reveal the sub services to that connection Network gt Port gt PVC Note If the user has entered criteria into the Search Navigator only services relevant to that criteria will appear in the Tree Navigator To extend the search the user should place an in each of the search fields to re set The user can double click on the service to display performance data in the Report Area Panel NGDR Version 0 4 October 201 1 Page 9 of 38 TELSTRA PROPRIETARY 7 4 Service Details Panel The results of the search criteria or Tree Navigator selection appear in the Service Details Panel appearing below the Service Navigator section The panel provides the following service information to the user e Service FNN e Alias e Product Type e Service Type PVC or Port ATM Frame Ethernet Lite only e Service Address aries Network Services Network Services Service Comparison Ethernet Note The entered time and date states the end of the selected increment E g to fee the 1 hour increment from 08 00 to 09 00 select 09 00 Search functionality for Service Navigator UPPERCASE only 4 02Jun 2011 EI GMT 10 Daly Go gt i
8. D x e D v D KC k OY i O D y i o ep te Cp 1216139065 w Figure 8 12 Service Comparison FR ATM ELite page 8 5 Telstra Network NGDR This tab provides the user with indicative information on the performance of data traversing the Telstra core and edge networks Performance data is displayed for all 6 Classes of Services CoS Note that CoS is only applicable to IP Networks services As a result the default Precedence level 0 is displayed when the user initially accesses the Telstra Network tab The following metrics are displayed Version 0 4 October 201 1 Page 26 of 38 TELSTRA PROPRIETARY e Availability e Jitter e Round Trip Transit Delay e Packet Discard The user can view network performance between the following state capitals e Sydney e Melbourne e Adelaide e Perth e Brisbane e Darwin e Canberra e Auckland as a destination only The user is also able to access Round Trip Transit Delay performance data between key capital cities and large regional cities within the same state e NSW Sydney to Albury Broken Hill Coffs Harbour Dubbo Newcastle Parramatta Wagga Wagga and Wollongong e QLD Brisbane to Bundaberg Cairns Mackay Rockhampton and Townsville e VIC TAS Melbourne to Albury Ballarat Geelong Launceston Mildura Morwell and Warnambool e SA Adelaide to Alice Springs Mt Gambier e NT Darwin to Alice Springs e WA Perth to
9. Error message indicates NGDR Portal cannot service incoming requests Actions to resolve e Retry the connection after a few minutes e Ifthe message still appears contact Telstra s NGDR helpdesk 9 4 NGDR Portal Display Issue There may be some instances where the Internet Explorer web browser or other web browsers used may not display the NGDR reports to the user properly This may be related to the web browser caching issue Actions to resolve In this instance it is advised that the user clear out any temporary internet files and cookies and restart the web browser For Internet Explorer the browsing history can be located in the Tools Internet Options NGDR Version 0 4 October 201 1 Page 35 of 38 TELSTRA PROPRIETARY 10 ACRONYMS The following acronyms are referred to in this document e eeneg O e estimate pote sR esanetintomet n te w Text VP VC Virtual Path Virtual Circuit NGDR Version 0 4 October 2011 Page 36 of 38 TELSTRA PROPRIETARY 11 GLOSSARY Term Explanation Access Rate Bandwidth of the access link from your premises to the Telstra network Charging Zone Access services and PVCs are categorised into zones for charging purposes Please refer to Our Customer Terms for more information Data Delivery Rate The amount of data successfully delivered across the network from point A to point B or the amount of data that arrived at point B versus the amount of data sent fro
10. Service Navigator Service omparison CION Instance FHN Location FNN TEES boxa b 002 Gi0 1 NO1 10426 NO100428R CITY WEST EXCHANGE MEL City West Exchange Melbourne ebpp b 002 Fa1 0 24 NO100429 NO110425R CITY Y T IE City West Exchange Melbourne ebpp b 003 Te1 20 NO NO100428R CITY WES LB N West Exchange Melbourne wrpp b 001 Gi1 0 1 N011042 N9110423 S N City West Exchange Melbourne H Service Displet Y WEST EXCHANGE MELBO Ethernet WEST EXCHANGE MELBO BGE WEST EXCHANGE MELBO Ethernet WEST EXCHANGE MELBO BGE 4 ER Ui mt Au mL Gi mt M Tree Navigator iL Cy TELSTRA RETAIL Pl EPICENTRE TEST Displet o Internet Protected Mode On To view the performance information for a single service double click on the Full National Number FNN in the service details panel This will then display performance information on the right hand side of the page A user may wish to select multiple services when on the Service Comparisons page or when viewing Class of Service information on their IPMAN service To view the service performance of multiple services use the Shift or Ctrl keys to select the required services then right click on the mouse Make a selection from the drop down option depending on the service details you require NGDR Version 0 4 October 201 1 Page 10 of 38 NGDR TELSTRA PROPRIETARY 7 5 Time Navigator Panel NGDR allows you to view the performance of your network and services at the select
11. Defauk pn Pope Load is Prec o A EJ outen De o n Precedence Navigator Availability ID PO Lo Prec 1 D er rea Dres L Dres ic Tahia Comosios inc 8 Figure 8 16 Availability 8 5 4 Packet Loss ni Metwork Servings Telstra Nebwork Telstra Network Packet Loss Note 1 Tha entered tene and dae states the end of the selected increment Eg te see the 1 hour inerament krem 58 00 to 00000 select bonn i Clero of Service ip not acplicsbis for Frame Relay ATM and Diheret Lae pecvices plaaps naher bo Prez only All classes are applicable for P Netwark solutions Defauk on Pape Load is Prec CL JEE E outen Dat Gal Precedence Navigator Packet Loss I Precio Drei Pec 2 ID Prec 3 Gre 4 LG res Tahia Corbcesasoc inc Figure 8 17 Packet Loss 8 6 Inventory Inventory FR ATM ELite Paral imeentory Navigator FR ATM FLe mentor PATA pc Figure 8 18 Inventory menu Retail NGDR Version 0 4 October 201 1 Page 29 of 38 TELSTRA PROPRIETARY 8 6 1 Ethernet Inventory Report Page This page provides the user with an inventory overview on the Ethernet services IPMAN and Ethernet MAN It does not contain any performance related data The user is provided the following inventory information e Service FNN e Alias e Account Number e Customer Name e CIDN e Product BandWidth Mb s e Class of service e MultiCast The page layout is given in the following figure
12. E g to see the Li hour incremers from 09 00 to 09 00 select 09 00 Search funcbonekty for Service Nengator UPPERCASE only 225e201 El omteto Day Gm Service Navigator Service Comparison e Y000000284748 0 000 e YE ALBERT ROAD Em 3 ven Que gt Ales 9roduct Y0000002047 7n 0 000 120 RAVENSHVOOO ROAD tuse PET os aart Ne EL Y000000296069 0 000 UNT 3 t RUSSELL ST CP ELte tues ron Search VINILO REH UNT 3 1 RUSSELL ST CP fite Vp tes Y000000247 6 6 000 24 CN RO TINO runs es Y000000505145 0 000 1 TOLUER P BP Ete 2 en us YO00000108549 4200 to uta A BP tuw tia Qus 000000418428 4 000 U246 72 OUVER ST BP ELte ques iros gt Y90000061542 0 900 U 246 72 OUVER ST DP Lite tor ros has Produc Type Locate vitae neous o RADO RD ands ton Weg Qu p Gage ES Y216030530u 000 SE SPARKS AVENUE Frame Sea PET Quer e 10000002847 Ems PVC SS ALBERTROAD 10000002847 Eae PVC RACH RAGIO Y2160610778 000 STUART 1 ADR BAA Mewes a reos 0000002960 CIP ete PVC UMIT 3 18USSB L ST benagdenggg ROTA Y ADO oe ues S e 0000002960 CPE PC WaT ISE ST we Y219901872N 000 RIO ROAD Frame Sea Him uos p YM M4t15u 000 TS MARDS BD ADS BPa tuba tes i z cvs YIMMONOTN 000 261 BERINGARRA AVE ADSL BPA tunes 3 o O TEST RETAIL Y2190332288 000 MI BERANGARRA avt Frane Sea vts ues li D 1000000294 Y216123240M_004 Hae STURT 7 ADT BOS tus o 7216310664 _008 157 MAMONEY S C ADSL BPA rube ses D 0 D 10 gt D 100
13. EHE TIn PHE THAISE EHE TILDA Discarded Traffic G 21508611 FO ingress grasses Dm EHE r21505283 Uess ltl Keel Bos ios pd VIZ pr 21613006 Figure 8 10 FR ATM Elite page 8 4 3 Service Comparison Report Page The Network Services Ethernet and Network Services Frame ATM Ethernet Lite pages only enable a user to view a single service at any one time This Service Comparisons page therefore enables the user to compare multiple services at the one time This page displays the following metrics e Availability e Average Utilisation e Peak Utilisation To select multiple services use the Shift key to highlight multiple services in the Service Details Panel and then right click to generate the report The page layout is given in the next figure NGDR Version 0 4 October 2011 Page 25 of 38 Network Services Service Comparison Ethernet Note TELSTRA PROPRIETARY Semmeres j Network Services Tehtra Setwork inventory Mel The entered ime aed dare states the end of the selected cre ert Eq to see the 1 hour incremert from 08 00 te 09 00 select 99 00 Geerch funchonelty for Service Mengator UPPERCASE only Service Navigator nsep 201 Ed canto Osy Go m Service Comparison n 1 i Aemu P I Zei nTCCSCE UT 12 2268 St IL 2 bos Bien 08 Gun 05 08 ws Tm s bsep s 052 Git 0 19 NOCONA Vakzgeg 267 Twendaie As Par Un is ios 4965 te Account No State e bsep s 002 Git 04 NECIOSTO vangan 267 Tweedse Rs Plan
14. Full Screen Button 7 1 Header Panel The Header panel contains e Report Category Tabs These tabs are used to access the various reports that are available for the selected services e Telstralogo Telstra Logo will be displayed on the Top left corner of all the pages e Logout icon Clicking the logout icon will close the browser window Version 0 4 October 201 1 Page 8 of 38 TELSTRA PROPRIETARY 7 2 Service Navigator Panel The Service Navigator Panel is located at the upper left hand side of the window It contains a search display to all services The user can find a service with the use of the following search criteria CIDN FNN Service Alias name as defined by the user Product type Account number State Once the required criteria has been selected click search to retrieve the applicable services list Items to note regarding the search fields An can be placed in any of the search fields in order to bring back all services for that specific criteria The can also be used as a wildcard for a search if you only enter a partial number or name if you are not sure of the account or FNN details Each field must have either an or other data captured or the report will return No Data Found The search fields are case sensitive Use CAPITALS A loading icon will be displayed once the search button has been selected Once this disappears the search results are available
15. REQUIREMENTS The following browser software is required on your client PC Internet Explorer v6 SP2 or v7 IE v7 is recommended for performance results Mozilla Firefox v2 0 The NGDR Application has been successfully tested with the following versions of Java Version 1 5 0 16 Version 1 6 0 10 Version 1 6 0 12 Version 1 6 0 17 e NGDR has been certified to Java build version 1 6 0 17 e More recent versions of Java have been released but NGDR has not been certified to these recent versions as yet While upward compatibility is anticipated with the recent Java versions it is possible that some errors may occur Reports are designed for a screen resolution of 1024 x 768 or greater While lower resolutions may work the presentation may be affected The following steps may be needed for VistaPortal to work correctly to show all the reports Open the Java Control Panel Go to the Advanced tab Expand the Java Plug in node Uncheck Enable the next generation Java Plug in requires browser restart Close all Internet Explorer windows and restart the browser 3 1 Web Browser configuration The Web Browser must be configured to NGDR Accept Cookies Enable Java and JavaScript If you wish to view PDF format reports you must install the Adobe Acrobat Reader software Acrobat Reader version 6 or above To display PDFs in the browser the Display PDF in Browser option in the PDF preferences has to b
16. da toe reese YIMOTMN 000 gt 229 24 00 D CP here Aray HE D us vi bb a 000 EOS Bad Para Seay LAEE Gurr TE A1 sid en Y2100305200 000 M LAS AA Lara dr 2 en Dress 25 2 3 EI viVvitoten 000 s 82 Marth ac CP Pene fra LU LL 136 44 vn P ttn Y2166762488 000 e MAD OCTAL CP Fame Reny seg Dura Ha a n 2 Ze n Y2160081 138 000 e HAD S aC LL e Qin 739 fu 73 ten vo00000284 n 6 006 e 135 MAA ROAD fine 3 sn Dis ET IIT Y99000028474h 9 000 e Y ALSERT ROAD tite 1 vss Dies pium 143 m Yis iou3 vu 500 t MAA avt OF Freee Brey vee Dirt ECH 313 4 sten YIMO0TTN 000 e 20 STUART Er OP Pane Rawy TO Gin tnus CET YO ERAN 4 DOO te TOCUER P Im PI Dis sf tun 1327 22 b Summaries Priority Services Ethernet Male Thimi bea aoi iia fai a ard a a hide erai Ea ba p a TL s coop et ee D D D Me DT pie E anna 5 Ser RON A O Piso xl MENS 1 MF vasca m Eos d iun degt e iia ra io LE Geburt Seege al Pide Sa Een Si casco m Ronin IERT Ste Tiji SEI do al DN ep Pe cur Een a SF mE m Duran i rua dmi m DREI Gr dee ja Pl PS cui ua a A n Bana d ma EE mua ES das LI Copas Rue PA PA Dui wm a A da Pani 4 ma iu En il i das Caja PL DET WENA D E I HL BLE d ma E ES SEI D murm Lee Fa Figure 8 5 Priority Services Ethernet NGDR Version 0 4 October 201 1 Page 20 of 38 TELSTRA PROPRIETARY Summaries Metwork Services Teles Network Inventory Help Summaries Priority Services FR ATM ELite Hote Tb e
17. mM aie EIER 171 77 Search cake bi G t N27 18508 Vakz e 1 25 San St FaN 23 uva Bion 68218 bs AM E bs cca b 002 G1 ACCA AE arome 18 Bamet Re Far M us c alt b 201 261 N34cTeCs TEE 4t Jeceey As Plan ues ren 21999 210 tes o f b 201 5101 Weit Unete F Roussel Ra Bg Eme 24 unn us 821 Ves 14 HE CATES EEN nocoess engen 0 422 hara Y 55 rare 4 una 120 242 ves 242 ee epa D 202 16 Ke Leare mn 4 422 Hara St BP tree a une Qus 87 74 b 87 Zen mm Alas Product Location 0000000000000 om b 001 Gan FALLAS Vakt en uragon Pilar 2 We as ives LH UL ptpo b 781 319 E Pin parsoara Pa Stree Excrnsge 70 75 Pe St SP tree 130 vn 120 t6 ves 2 68 Un D MEE pwpob282351 N2019767 Pit Street Echange 76 72 Pe St DF mere I KU GET 3242 be anre roum A c rry ptpob282511 KAAL AA Vapr er Pe Street Eschasge 78 Pe St BP free VO Were uo Most oe 404 be M27MO U rown PAN 1 2 3871 92 g MAGO MICISOALS urangan Rvernce Corporate Pao t AMan Ave BP tre ue Qu 1 86 Mys B6 vas gt l Cres ajtal a O Dp 120088128 20088 128 o eo xem dy N20088 LR 20088 1m b 0 90 100190 A IR i OO m 29099 A NIISIOM DMR Ap CEET d C NIO 206228 CR 1 Cp N80301592 58030 592 dy Dy 8035 1989 180301338 v m m Figure 8 11 Service Comparison Ethernet page mineras j Network Services Telstra Setwort inventory mp Network Services Service Comparison FR ATM ELite Note The entered time aed dele states the end of the selected meremert
18. to the Reporting tab and click on the icon labelled Next Generation Data Reporting NGDR 4 After successful authorisation another page opens with the NGDR application The user can now commence reviewing their network performance data 6 LOGOUT Report pages contain a Logout icon at the top right corner There is no separate logout page e To Logout click on the Logout button e Once the user has selected to log out they can not immediately return to the application A confirmation box will appear as shown below Windows Internet Explorer The webpage vou are viewing is trying to close the window lt A Do vou want to close this window e Select Yes and the user will be logged out completely from the reporting system and the web page will get close To return to the NGDR application simply click back on the application icon e Ifthe user selects No they will still be logged out of the system and a blank screen will appear Please log back into the portal and NGDR application to resume reviewing performance reports 7 TYPICAL SCREEN LAYOUT The major elements in the page are 1 Header Panel 2 Service Navigator Panel 3 Tree Navigator Panel 4 Service Details Panel 5 Time Navigator Panel 6 Report Area Panels tabular or graphical Note Page layout for the various reports vary NGDR Version 0 4 October 201 1 Page 7 of 38 NGDR TELSTRA PROPRIETARY Drill Down Report Category Tab Time N
19. will appear at the bottom of Report Area Panel The graph will display a single measure for each Class of Service selected The user can toggle between a view of Pre Policy Bits Post Policy Bits and Packet Discard by clicking on the drop down selection option in the top left section of the graph The user can also select a single Class for a service from the Service Details panel By right clicking the CoS graph will be generated displaying all three metrics Bits In Bits Out and Discards for that Sommers Mehwork Services Telstra Merani Taventorg Help Metwork Services Ethernet Class of Service Hote be entered bma and date mated the end of the selected ergeet E g ro gea the 1 hour meorerart freen 08 00 to 00 00 salent 09 007 Frfeprch funzhanabty Fan Sara Hagan UPPERCASE cry d sep 2001 E caro Dy e Gol NM Service Navigator Wide Area Port performance FRA Pre Policy Pos Policy ecards Y txep s 002 GigabitiSerneti X 2 1805 HIGEPDOER IN 5321 122 035 123 07 Kp om Class of Service CoS performance 1 FHH Pra Poey Post Policy Discos d o Search xtp R MQO Hpi Termar iiti s PRECO CIT Hoia EE we s TE NE De Bra pt A et ee 1985 PRICT CRIT E LEE De OK top 00 gibi ernet 2 1885 PRECI Out tr LA ran ep gene d 2 1885 PREC2 CHIT HERES Fi L IN Fus Class Alias geg seee 000 gabi ena 1031004 PRECA OUT WD rp tp MO Og rEdhermeri 02 1885 PRECSET QUT DK DEBT b G IE Lei EM OI 25896 R CoS Graph E T a 235e
20. Giba mO TEST RETAIL 250 ue ERIT 120 Vida 5D Mb al T T T Y T T T Y T T T Y T T T T T T T T T gi B B B B amp B B B B B B B B E B B OB Bo B OB B OB B B B b B EB B 8 E E B B 38 d 8 c 8 3 2 PB 8 8 B 8 8 8 8 8 B 8 eR ER RE EE Ap bean 1185 PRECO OUT e Bl exept Gigablfthernet LC LIE PREC OUT ibi NI cxep rDOc Gigab fThenzet 100 PRECI DUT Viet El coep s DO2 Gagabifherner 7 1185 PESCH OUT 18 Figure 8 9 Ethernet page Class of Service page 8 4 2 Frame Relay ATM and Ethernet Lite Report Page This page provides the user with detailed information for their Frame Relay ATM and Ethernet Lite services The metrics displayed will be determined by the service selection Network Port or PVC The following information is displayed when the user chooses services at the full network level e Customer Name e Availability e Number of PVC ends with outages e Total Ingress Volume e Total Egress Volume The following information is displayed when the user chooses a Port e Full National Number FNN e Alias e Service Address e Bandwidth e Product Type e Availability e Average Total Ingress Utilisation NGDR Version 0 4 October 2011 Page 23 of 38 TELSTRA PROPRIETARY e Peak Total Ingress Utilisation e Average Total Egress Utilisation e Peak Total Egress Utilisation e 3 Month Average Ingress Utilisation e 3 Month Average Egress Utilisation e Total Ingress Volume e Total Egress Vo
21. M The available reports are e Summaries Provides the user a view of identified important services and their performance at a glance e Network Services provides the user with more detailed information on the performance of compatible services within their network e Telstra Network Provides the user with an indicative view of certain performance metrics across Telstra s core and edge network e Inventory provides the user with a list of services and associated attributes within their network These reports are explained more fully in Section 8 Reports 2 IMPORTANT SOME TERMS USED IN THIS GUIDE This guide uses many acronyms and terms most of which can be found in the Acronyms and Glossary sections at the end however there are some which need to be explained here so as to understand how the NGDR system is defined NGDR reports on IP Metro Area Network IPMAN Government Wideband IP GWIP and Ethernet MAN services IPMAN and GWIP services are reported on at the port level whilst Ethernet MAN reporting is provided per VLAN NGDR also reports on Asynchronous Transfer Mode ATM Frame Relay FR and Ethernet Lite ELite services and the reports are broken down into three levels from the highest to the lowest Network this is the whole of your data network including all of your ATM FR and Elite services combined For example if you run a network traffic report it will show the sum of all the traffic on all of these s
22. N AAA ODED LL age me Kl FA Sege E gt TEST RETAIL FR ATM ELite Inventory um Y00000014741N 0 006 Ba 4t tabs ers DI 0001306119820 0441 Y00000023414M 0 000 ba ent t Ub Begone 01 poer toneco 0 1003 000000784748 0 000 2a er 258 UB Vere gu 008194119720 T 008006284778 0 000 Ba 89447 258 UB Veni i HI 0001599119706 oas 00000029608 0 000 Sa amet 125 uaa Mejora ans 0894 19226 os TWEET Ba amp MAT 128853 negans ens 0061394116220 0 5 VODIODEDS714_0 000 Bus Pue 34348 IECH Regens t 0158 0021730124720 tast Y000000408548 0 000 Bo Pra eur Zo UBA Leo 2 TE 0081900000400 ce YO00000060854N 0 000 Ba Pus ema 24 UBA Ment 2 H 0061900000400 om wanane rf ap ASA E Tagen wer uem cA a am a HT et yi PA Seege FR ATM Elite pee Es TR z n auas PEEL 7 VALIDAR 2121 ve e j 00000023415N 0 000 da vt tus CHARLOTTE ST BRSBANE 4008 oD 00000028474N 0 006 246 UB TS E r sT VELBOURNE xo Tas Y090000028477N 0 000 Zeg UB tuns Domos sT VELBOURNE 300 TAS Y00009 294088 0 000 128 UBA tuns wet T WNOSOR nn ve Y000000296088 0 000 DND tens er ST TE na ve Y000000257148 0 000 IIT Gan CHARLOTTE CHARLOTTE 4008 op YO0900040884n 0 000 294 vts Cut MAN ST KANGAROO PON m op th Y00000040854N 0 200 ruga ins MAN ST WOOLLOONGABBA 4102 aD tru wns peron NH a mo gr uto v n9 Ad Sonar Cer PAAA et mn m x Figure 8 20 ATM FR ELite Inventory page NGDR Version 0 4 October 2011 Page 32 of 38 TELSTRA PROPRIETARY 9 TROUBLESHOOTING 9 1 No Data Avai
23. Once a service is selected in the Tree Navigator Panel or the Service Details Panel reporting data will then appear in the Reporting Area Panel on the right hand side of the page Information is displayed for a single service at a time unless the user is on the service comparisons view Information is displayed in tabular format by default A user can access a graphical view by clicking on the relevant metric result See Graph Display Section 6 7 7 6 1 Filtering Reports Data can be filtered using the boxes at the top of the reporting table The filter boxes will only appear if there is more than one line of information within the table e Type inthe filter pattern at the top of the column e Press Enter NGDR Version 0 4 October 201 1 Page 12 of 38 TELSTRA PROPRIETARY Summaries Network Services Teletra Network Inventory Help Summaries Service Alerts Ethernet Note Sp The entered time and date states the end of the selected increment E g to see the 1 hour increment from 08 00 to 09 00 select 08 00 a 01 Jun 2011 Ez GuT 10 Daly e GO H Service Alerts Availability e amp bpp b D03 Fatio24 Ho100428R Ho110429R CITY WEST EXCHAMGE MELB OARHE Cty Wesi Exchange Melbourne E A bs wrpp b 001 Gi1 001 HO110429 amp R HO110429R CITY WEST EXCHANGE MELBOURNE Cty Wem Exchange Melbourne GE 4 M s Figure 7 1 Filter Criteria to produce Filtered Report 7 6 2 Sorting Reports When the use
24. TELSTRA PROPRIETARY IT S HOW WE CONNECT T Next Generation Data Reporting NGDR User Guide Version 0 4 October 2011 Telstra Corporation Limited ABN 33 051 775 556 NGDR Version 0 4 October 201 1 Page 1 of 38 TELSTRA PROPRIETARY TABLE OF CONTENTS E INTRODUCTION roto 999999999999 999999 999 nene 4 2 IMPORTANT SOME TERMS USED IN THIS GUIDE ss 4 3 CLIENT SOFTWARE REQUIREMENTS 00000000seeeeeeeeeseseeeeeseeeeeeeeeeeeeeeeeeeeens 5 3 1 Web Browser configuration eese nennen nnne nen 5 3 2 Microsoft Internet Explorer complementary settings 6 3 3 Firefox complementary SettingS AAA 6 de HELPDESK LII c n cun UA AD RAD AD AD DI D DU UNE 6 bs SC E EE 6 Ou LOGOUT caseo deemed md dal 7 Zo TYPICALSCREEN LAYOUT ege 7 zb CAE lod t tit ttd ME 8 7 2 Service Navigator Panels daa dida 9 Tod Tee Navigator Panel AAA 9 TAs SERVICE Details PAR ori 10 7 5 Time Navigator Panel cian aa 11 7 5 1 Data Display and Retention Rates cececseeeseeeeseeeeteeeeeeeeeas 11 7 5 2 Graphs Date and Time Selection eee 12 7 5 3 CoS Graph Date and Time Selection esee 12 TS REOpor Area Pail S naaa 12 HO Eilterihdg RED OMS sara cda 12 HOZ OLEI ROD ee 13 70 34 IP Visualisation 1P VIS Dossiers 13 Tide SAD DIS DI ANS 13 7 7 1 Class of Service Graph Display
25. ase Metrics 8 4 1 2 Class of Service For IPMAN services the following metrics per Class of Service are also available e Pre Policy Bits e Post Policy Bits e Packet Discard For IPMAN services where the user has also purchased a Wide Area Port for national connectivity the following metrics are available with respect to that port e Pre Policy Bits e Post Policy Bits e Packet Discard NGDR Version 0 4 October 2011 Page 22 of 38 TELSTRA PROPRIETARY hasmemrises Network Services Tekira eben lerentoro Help Metwork Services Ethernet Class of Service Note The entered bre and dale nes the end of the selected merement E g be gen the 71 hour g eent fr en 08 00 ra 09 00 selear 09 007 rZSeprch funchonalty for Haras Havigacor UPPERCASE only 4 295ep2011 El caro Duby Ge i Service Navigator Wide Area Port performance R gt A aD o 5 1 sen Sipe 07 eek Pepe 1 HISAROOOR IN rer Vad 1 S Vg Kp os PE iss Pepduct M Class of Service CoS performance BHO mm Pa I Siete oe Srch reg 6 D gabi demerit 1885 PRECI CRIT IT PET SCH Cep Gii enere PRECI OUT 21x zim ours tcp 000 CigabitEhernert 2 1885 PREC OUT KIT E 250 08 KE Gira Coppi gett eee 0 1115_PRECI_COUT 24 55 Kb AS De compe 007 gabii gagement Ania PRECA OUT nerd oe HE Gira ce gar 0 2 1885 PRECSET CUT HEDISI BET b KE Gira Cos Graph ith 4 zeg 2003 EI ounen Dady r Oven 8 Morin Ge ki Pre Pay v qu Cos Graph Xi
26. avigator User Field e we NGORI ep Logout Network Services e parison Ethernet Header T Network Services Service Co Note The entered time and date states the end of the selected increment E g to see the 1 hour increment from 08 00 to 09 00 delect 09 00 Search functionality for Service Navigator UPPERCASE only 4 02Jun2011 E GmT 10 Daly y Go H Service Navigator Service Comparison CION FNN Alias Location Product Bandwidth Availability Averag lt Filter Search Disper Ee x3 b 002 Gi0 1 N0110428R N0100428R CITY WEST EXCHANGE MELBOURNE Cay West Exchange Melbourne Ethernet VAN 4 M n 2 100 D ds Alas L ebpp b 002 Fa1 0 24 N0100429R N0110429R CITY WEST EXCHANGE MELBOURNE Cay West Exchange Melbourne BSE A MER 3 100 8 41 Mb Product ebpp b 003 Tet 20 NO100428R NO100428R CITY WEST EXCHANGE MELBOURNE City West Exchange Melbourne Ethernet MAN 4 Mbis D 100 128 018 Account No a wrpp b 001 Gi 1 0 1 N0110429R N0110429R CITY WEST EXCHANGE MELBOURNE Cay West Exchange Melbourne BGE d Mos 2 100 8 41 Mb Search FNN Alias Produc Service Displets NO110426R NO100428R CITY WEST EXCHANGE MELBO Ethernet 01004298 N0110429R CITY WEST EXCHANGE MELBO BGE NO100426R NO100428R CITY WEST EXCHANGE MELBO Ethernet N0110429R NOLIOS29R CITY WEST EXCHANGE MELBO BGE Sa Reading Panel Displet L O TELSTRA RETAIL Pl EPICENTRE TEST Tree Navigator Displet gt Q Internet Protected Mode On a 8 v
27. cted b acd debe gated the end of Fa od anceement E g h dde fe Peor merece Prem 00 00 to 09 05 selec 0300 A spa EI caro E Gre Ge p Priority Services Utilisation YELERAERS TH SL PERTH ARPOST EIER de HEET EAUBEA UNE m i gars 115 64 i YE HL D ALT SBS E108 ATUM 1 iig hg 18b TE Priority Services Availability eee aL a RTH AMET VELL PERTH ARPOSTE PEE Y LESAE MEE SoL Daun ung Smg Figure 8 6 Priority Services FR ATM ELite 8 4 Network Services The Network Services pages provide the user with a detailed view of all available metrics across compatible services within their network Measures are split into 3 page views e Ethernet e Frame Relay ATM Ethernet Lite e Service Comparisons Summus Network Services Talon Metnch invemtary _ Met Network Services Ethernet Base Mets pe POAT WEL te Class of Gene The ent es ec e pa ord of the select Senice Companion Pe hoo morement from 04 00 5 00 00 select 00 00 Gest L cz r for Service Ambos PAPER CASv w Sap arma Peper apra pi Telstra ar leroy Hed Network Services Ethernet Fthemet d Hole A 8 1 0 10000 0 0 0 0 000 0 Tha Lama us ard dete staceg tha acd of the plecia G DG bo DPCO gees D D dh PE anale lor Sanana Nasgater LPPERCAS Ethernet FRAT MVE Lite Figure 8 7 Network services 8 4 1 Ethernet Report Page These pages provides the user with detailed information for their IPMAN Ethernet MAN GWIP Conn
28. e checked If not the PDF files will be opened in a separate Acrobat Reader window If you wish to view Excel exports Excel 2003 or greater must be installed Version 0 4 October 201 1 Page 5 of 38 TELSTRA PROPRIETARY 3 2 Microsoft Internet Explorer complementary settings NGDR does not use Active X but instead only uses Java applets and JavaScript nevertheless due to Microsoft implementation Active X execution has to be enabled as follows e Openthe menu Tools Internet Options e Inthe Security tab for the Internet zone select Custom Level button e Enable the option ActiveX controls and plug ins gt Script ActiveX controls marked safe for scripting e Check the parameter Use HTTP 1 1 through proxy connections in menu Tools Internet Options Tab Advanced Section HTTP 1 1 The web browser must allow encrypted pages to be saved on disk in order to be able to save Report Data Exports PDF Txt e Openthe menu Tools Internet Options e Open the Advanced tab e Inthe section Security uncheck Do not save encrypted pages to disk To display Excel exports when accessing NGDR through the Internet zone the following security setting must be enabled e Open the menu Tools Internet Options e Inthe Security tab for the Internet zone select Custom Level button e Enable Downloads gt Automatic prompting for file downloads option
29. ect IP Ethernet and Business IP Ethernet services 8 4 1 1 Base Services The following metrics are displayed e Service Availability e Ingress Volume e Egress Volume NGDR Version 0 4 October 2011 Page 21 of 38 TELSTRA PROPRIETARY e Ingress Average Utilisation e Ingress Peak Utilisation e Ingress Average Utilisation 3 month Forecast e Egress Average Utilisation e Egress Peak Utilisation e Egress Average Utilisation 3 month Forecast SuHTWTLA TRA network Services Telra Mefwork BEmeeatory Help Metwork Services Ethernet Base Metrics Note The entered trap and date suites the end of the selected increment E g to gee He 2 hour increment from 08 00 to 09 00 select 60 00 cr fynctongbty for Sanson Ravigeiar LOPEACASE erly EEE EI curado Dey t p H Service Navigator Service details Saa f haane ama Pr Barter d beep Han Mes aaa PUAN DUT P Biss Pepduct e w koant Service performance Sti y we Search A FM begabt rege S O A 0 hepa es hens Lei 100 2uB 3uB Ingress Utilisation HERA rre PAM beep i id r nit 14A T3 88 157 38 b 155 28 hg Tur Urinen PR Mis Urian PMAN N25 TAI Urner BS Ereret Ze x i jr E Egress Utilisation D TEST RETAR stance NN o A a g Tr o Deep ee n 100 8 ee s 51 p AMET bw Characteristics beeps eg watches 216 its Cen d a Unir Figure 8 8 Ethernet page B
30. ed date time and reporting interval For specific details of the granularity of performance information available please refer to section 8 1 Step 1 Select the granularity ofthe reporting required 15 mins 1 hour daily weekly monthly This will determine the display of the remainder of the date and time picker Step 2 If 15 minute or hourly data has been selected then enter the time frame required This is a free text field Format should be in 24 hour time eg 15 00 Important Note 1 Information is displayed for the period before the time selected Example If a customer selects to view information for a 1 hour interval at 9 00 on the 1st November 2009 the data displayed will be from 9am on the 31st October to 9am on the 1st November If the customer wishes to see the data from 9am on the 1st November for the following day period they must select 9 00 on the 2nd November Important Note 2 Do not request 15 minute date for an entire month For better performance select 15 minute data in a maximum of 2 weeks periods NGDR uses the following time and date settings e Report time zone is Australian Eastern Standard Time AEST e Weekly is defined from Sunday to Saturday e Monthly is one calendar month 7 5 1 Data Display and Retention Rates Data displayed at different levels of granularity will be retained for different lifetime periods The following table shows the different data lifetime for each display rate Disp
31. ee aruse EE TII Baar HM Ty M M ee ESTIS Cate D I Coal Demers 61 1106 PUTA D tas S6 Parra de Baran tas ma Deem an empe 442 Gp emer vt Pe De metres M7 renta ha Puan tina ium paa an cepet TA PREC Den O 297 T Ae eh ives ime EI in Cragg D I Cat heer 1 410 FERC De BCEE ATTEN Suar 1 awe no an repe DUO agate eet 7 MM PERCE OST WM XS 207 otn de ouar ties TT s Dn Camp t 002 Carp ei OS 1108 FC HM Du MER e EAR tah tne PIT CET KE CaQe e AE arrate 3 Sooners Or Puan PE c cr e ACH ee tO LT e 340 rra r Pues tono gu coma TCI um 909 rd 200 Cornet ar PIT Th an E SE rea ots res pu Baar P an tee wro 59 an owe mower oc Figure 8 3 Service Alert Ethernet NGDR Version 0 4 October 2011 Page 19 of 38 TELSTRA PROPRIETARY Mee L tsch Servers tettre reet n e Summaries Service Alerts FR ATM ELite Note The ertered tme end date mates the end of the selected earemer Eg te see De 3 how movement fom 06 00 to 09 00 select 09 99 8 zen 21 E oro B D v Ge om v00000764 44 6 066 AS Laso ite Brees yeooooane4774_6 000 e 120 Ben ENTIODO ADAL ton Iuse G t LE REH e UNE 3 REELL EI ELIT mas Teecoun Treen 2000 UN 3 1 RUSSEL ST ITI tose UU Forge ATION 0 990 e 28 CA AD GARBGTT oP tite EN G ois vococoorassan c owd e v TOUT LAIT ue Dm VOSSEN 0 00 e e TOLMER A oP tie een ns Y9000004 HEIN DOO e v200 2 Ota oP tise Z weg vows r gwsertr En 9 000 vip 72 OUVER BT EP Fu
32. ervices for a specific metric within the network The page layout is given in the next figure NGDR Version 0 4 October 2011 Page 18 of 38 TELSTRA PROPRIETARY u wettest ewe o Summaries Service me Note feo Det RATO Pre entered ra pd date tas the nd of Ba id RA Eg wwe te lr ermano DA 1e 09 00 amt D Fig 8 2 Summaries Page i Summaries Service Alerts Ethernet Note Tha genee ome ond fane genee 196 pen veer Eg Us see Ihe rw eoremert from 01 56 12 Shoe amat ie item EI ame er da n men io MA Ct Arti e t3 tarem D d ime H hr A ax 31 ortas dn PM no IHR terp 6 061764 suo e ESA ts LI e Bua cod DT ht ADR mees 10 fu fi Pier mre HH ecole Nt hn AMO rn Ar arany Ri Pues noe um cot NAH sasos eneen 3 Ee app Ee ie Lars KU A q 386 GP wa de OF De als a uz pnt bir d anoss ze cinere i dr meos oire Gua A X wur o Um n von Bren ES Mee m Be Soest Lesage TEM Fe s t6 t T EHS pte CY e rr ra Dove Larra TED Piro LES Gum LIT nnm ma btw wet wrens D 452 thr te tree 1 ist tr wn ei pn Aen ot ott OUO wrest ho Lose we owe tres HEI gii DI 110 vs ae tet m prog D Bau Meee KU 1M Ves 1M ves bem 670404 MONS egen 97 Twente Rt rm ILES Din tate TII 001 Cam t KZ e Puan HIEN esr ata tee ma tg eet 2 LON ciem Langen Ya ar Terre re 1 tee Des itat m stm secus Bn Chet DZ d N arenas dr tree Utm gem DSTI ctu nw spot IP t DEI EE w 420 rara Y rd it Gre onn Fran ce b
33. ervices in your network Port this is the physical link from your premises into the Telstra network and it may be ATM FR or ELite There is usually one port for each of your premises but sometimes there may be more than one if you have backup services or large sites with more than one building Each port hasa number referred to as a Full National Number or FNN Port and FNN are often interchanged and can be considered as the same thing Ports may have one or many PVCs see next paragraph Reports drawn at the port level will sum the data for all PVCs on the port Permanent Virtual Circuit or PVC these are the links in the network that join your Ports together For example if you have one frame relay service in Melbourne and another in Adelaide in order for them to communicate a PVC is set up between them NGDR can then report on the traffic between the two ports at the PVC level NGDR reports in the same terminology for ATM Frame Relay and Ethernet Lite using generic terms e g ATM terminology uses SIR and PIR whereas Frame Relay uses CIR and EIR NGDR uses untagged SIR or CIR and tagged PIR or EIR for all three technologies If you wish to determine which of your services are ATM Frame Relay or Ethernet Lite the simplest way is by comparing the first few characters of the FNNs as follows o Y6 ATM e Y2 Frame Relay e YO Business DSL NGDR Version 0 4 October 201 1 Page 4 of 38 TELSTRA PROPRIETARY 3 CLIENT SOFTWARE
34. gs The settings should match those provided by your local area network LAN administrator or Internet service provider ISP e If your Network Administrator has enabled it Microsoft Windows can examine your network and automatically discover network connection settings If you would like Windows to try and discover them click Detect Network Settings e Some sites require 128 bit connection security Click the Help menu and then click About Internet Explorer to determine what strength security you have installed e If you are trying to reach a secure site make sure your Security settings can support it Click the Tools menu and then click Internet Options On the Advanced tab scroll to the Security section and check settings for SSL 2 0 SSL 3 0 TLS 1 0 PCT 1 0 e Click the F Back button to try another link Cannot find server or DNS Error Internet Explorer NGDR is accessed via a web browser If the browser cannot connect to the web server the message above appears Action to resolve e Check that your computer has network access by browsing to other pages on the Intranet e Ifthe above message appears when trying to connect to NGDR contact the NGDR helpdesk Version 0 4 October 201 1 Page 34 of 38 TELSTRA PROPRIETARY 9 3 NGDR Portal Down Service l emporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems Please try again later
35. ility aemu b 001 G10 1 The user can generate graphical displays of their reporting information by clicking on the specific metric within the Reporting Area Panel table Users can also display a graph for all services within a single display by clicking on the instance name on the left side of the table view Graphs will appear in a new widow Users are able to change time display from the graph page See 6 5 2 Graphs Date and Time Selection Users can also show a zoomed in view by clicking on the relevant section ofthe graph and dragging the mouse across the section they wish to view The graph display will then update with a more granular view of the selected area The graph display can be exported from this page see 6 8 Exporting Data 7 7 1 Class of Service Graph Display The graph generated for IPMAN Class of Service information is different to that of other graphs within NGDR To generate a report the user must 1 Navigate to the Ethernet Class of Service tab 2 Search for an IPMAN service as per the standard process either using the Service Navigator Panel or the Tree Navigator Panel All 6 classes for the single service will then be presented in the Service Details Panel NGDR Version 0 4 October 201 1 Page 14 of 38 TELSTRA PROPRIETARY 3 Highlight all 6 Class of Service FNNs and then right click to generate graph use the shift key to highlight multiple services 4 Unlike other reporting graphs the CoS graph
36. ion Notwithstanding Telstra Corporation Limited does not assume responsibility for any errors nor for any consequences arising from any errors in this publication NGDR Version 0 4 October 2011 Page 38 of 38
37. lable Note The entered time and date states the end of the selected increment E g to see the 1 hour increment from 08 00 to 09 00 select 09 00 4 19 00 ot Jun 2011 E cmt 10 E Hourly v Go Pil Service Alerts Availability o data available Service Alerts Utilisation A No data available gt The message No Data Available may appear for the following reasons 1 There is no data available for the selected time period 2 Theselected metrics may not be applicable for the service 3 There may be a data error in the report Actions to resolve e Selecta new time period If there is still no data check the user guide to determine whether the selected metric is applicable for the service e Check outage notifications on the Help Page for any data errors e Log fault with the NGDR Help Desk NGDR Version 0 4 October 201 1 Page 33 of 38 NGDR TELSTRA PROPRIETARY 9 2 Web Server Inaccessible The page cannot be displayed The page you are looking for is currently unavailable The Web site might be experiencing technical difficulties or you may need to adjust your browser settings Please try the following e Click the Refresh button or try again later e If you typed the page address in the Address bar make sure that it is spelled correctly e To check your connection settings click the Tools menu and then click Internet Options On the Connections tab click Settin
38. lay Rate Data Lifetime 15min 7 weeks Weekly Monthly Note that the 15 minute display rate is only available for Frame Relay ATM and Ethernet Lite services A page with No data available is shown if the data requested has exceeded its retention rate Version 0 4 October 2011 Page 11 of 38 TELSTRA PROPRIETARY 7 5 2 Graphs Date and Time Selection There are two options for selection of required time period once the user has drilled down to view the detail in a graph format The default setting shows the date and time selection in the following format Users can specify an end date the increment they wish to view the report and the period the report should present 00 00 03 Oct 2011 To 23 00 03 Oct 2011 Ed GMT 10 Hourly GO e By clicking on the word over users can change the date and time selection for the following format The user can select a start and end date and the increment required d 23 00 Oct 2011 GMT 10 Cie Hourly Ower Day 100 E 7 5 3 CoS Graph Date and Time Selection The Class of Service graph can be viewed from the Report Area panel The CoS graph has its own time navigator option which enables the user to select a time and date specific to the graph Changing the time selector for the graph will not change the data presentation for the COS and WAP tables above The user must change the top level navigator for this information 7 6 Report Area Panels
39. lume The following information is displayed when the user chooses a PVC e Full National Number FNN e Alias e Service Address e Bandwidth e Product Type e Availability e Total Outage Duration e Average Untagged Ingress Utilisation e Average Tagged Ingress Utilisation e Peak Untagged Ingress Utilisation e Peak Tagged Ingress Utilisation e Average Untagged Egress Utilisation e Average Tagged Egress Utilisation e Peak Untagged Egress Utilisation e Peak Tagged Egress Utilisation e Total Untagged Ingress Volume e Total Tagged Ingress Volume e Total Untagged Egress Volume e Total Tagged Egress Volume e Ingress Discards e Egress Discards Note To view reporting data for BIP and CIP services with 1 1 port to access ratio choose the PVC level data NGDR Version 0 4 October 2011 Page 24 of 38 TELSTRA PROPRIETARY Summan wetwoek Services Tohira Menanrk Imeratory Help Metwork Services FR ATM ELite Note Tee ertered bree and dare grates the end of ra deleted increenass E g te dag fe Peor ineremmere fram 28 00 ve 09 05 geleet De 4 265002001 E ang E omy Go i Service Navigator Service details a Be A IDN i Kb TEL 3 9 LEUNCESTON 17249 EL ta z ug Eni Aas Predict H Amet State e k e Availability See BH 0 AWiablilf eta tee rt Kee sl KEE L 100 Da mm re Type ege Ingress Utilisation m Gees EHE 000000759 EE volume DECKT tee KS ME x TS s ii EHE 11160053
40. m point A expressed as a percentage Discarded Packets dropped in the network Distance Charge Code Backup If you have backup PVCs configured this is the charging zone applicable to the backup PVC see Charging Zone Distance Charge Code Primary If you have backup PVCs configured this is the charging zone applicable to the main or primary PVC see Charging Zone Egress Data exiting the Telstra network towards your premises Frame A Frame Relay packet Graphical Reports provided in a chart or diagram format Data sent into the Telstra network from your premises Management Protocol Often referred to as Local Management Interface or LMI this is the protocol chosen for the Customer Premises Equipment CPE to communicate and sunchronise with the network only applicable to Frame Relay e i Frame Relay terms or a VPI VCI in ATM BDSL terms PVC Status This shows PVCs that are either Active or Propagated The latter means there is an outstanding order awaiting completion e g increasing CIR bandwidth PVC Type For ATM BDSL PVCs this shows PVC type such as VBR NRT VBR RT etc The service package chosen for response and restoration of faults Tabular Reports provided in a table or spreadsheet style format Generic term for burst traffic over and above subscribed data rate Also known as discard eligible EIR CLP1 Untagged Generic term for traffic within or below the subscribed data rate Also known as CIR CLPO 12 REFERENCES
41. nge Notification Unplanned Incident Notification Planned Change gt Unplanned Incident gt e Planned Change Notification 09 27 2011 09 59 e Unplanned Incident 09 27 2011 10 33 Figure 8 1 Help page 8 3 Summaries Page The summaries pages are designed to provide a high level snap shot of the health of the user s network The summaries pages therefore provide the user with a subset of key metrics and performance indicators Performance measures displayed for IPMAN services e Availability e Peak and Average Utilisation e Class of Service Pre Policy Post Policy and Packet Discards For Prec 3 to 5 only e Wide Area Port Pre Policy Post Policy and Packet Discards Performance measures displayed for Frame Relay ATM and Ethernet Lite services e Availability e Peak and Average Utilisation The summaries tab has two drop down option Priority Services and Service Alerts 8 3 1 Priority Services The priority services page is designed to provide the user with a view of the most critical services within their network A service can be tagged as a priority service within the IP Visualisation application See IP Visualisation If the user has not selected any priority services the page will display the following notice within the Tree Navigator Panel No priority services provisioned for this customer 8 3 2 Service Alerts The service alerts page is designed to provide the user a view of the Top 10 poorest performing s
42. ntact if additional help is needed e Notification of planned upgrades and impacts relevant to users e Notification of unplanned incidents and impacts relevant to users e The customer reporting Full National Number for logging and tracking of service faults e URLlinkto historical performance reporting for Frame Relay ATM and Ethernet Lite prior to November 2011 The page layout is given in the following figure NGDR Version 0 4 October 201 1 Page 17 of 38 TELSTRA PROPRIETARY Help About User testretall Logout Summaries Network Services Telstra Network Inventor Help gt Network Service Assurance Reporting Introduction DAR Next Generation Data Reporting NGDR provides you access to key metrics on the performance of your corporate network including Availability Utilisation Volume Packet Discards and Network Latency Reporting is provided for the following access services IPMAN GWIP Ethernet MAN N Connect IP Business IP Ethernet Lite Frame Relay ATM Information is displayed in graphical and tabular formats KKK ce oe ce e Historical NGDR Data Link Name Description NGDR Click on the URL to access historical NGDR system data RRR AA ARA Further Help For assistance with the NGDR reporting application or for general NGDR information please call the NGDR Helpdesk on Freecall 1800 654 135 during business hours AEST or via email ngdr help team telstra com ok ck e o e e e Planned Cha
43. pz003 E n Day t D 1 br Go i 2 3 TEST RETAIL ACEITE 4 ACHT 3 T T T T T T T T wl E B E R B R E E E E E F E E E B y 4 2 d 5 i d d 4 S 3 E E ZS B E E 5 B ES 5 5 E G 5 B E B E 5 E E 5 E E ZS B E 5 ZS E E 5 E E a 5 amp E E 5 E E H x S E 1 B Cape abii tharnet GC PR CUT d hb El cospes DCZ cagabe OA IN SCC DOIT be BE crapa srt 1007 1185 PERECZ OUT IER 7 8 Exporting Data The user can export data in both graphical and tabular format To export data in a table view the user should select the Full Screen banner at the bottom of the table This will then open a new window and offer export options in the top left of the page The user will be provided with the same export options from the graphical display If the Full Screen banner option is not available the user should click on the required metric within the table view This will generate a graph view of that value The user should then click on the icon to the right of the Time Navigator display in the top right hand corner of the page Back to the table report This will then display the full table with the option to export To export a Full Screen Report Navigate to the desired report Select the desired file format in the Format list The following options are available e PDF e Text e Excel e XML NGDR Version 0 4 October 201 1 Page 15 of 38 TELSTRA PROPRIETARY 4 23 00 04 cet 2011 EZ GMT 10
44. r clicks on the title of a column the entire table is sorted in ascending order according to the chosen column A triangular Sort Indicator appears in the heading for the field which is used as the sorting criterion 5ummaries Network Services Telstra Webwork Inventory Help Summaries Service Alerts Ethernet Note The entered time and date states the end of the selected increment E g bo see the 1 hour increment from 08 00 to 09 00 select 09 00 4 ot Jun 2011 E aT Dady Gol H Service Alerts Availability po boxa b 002 Gi4 N110428R HO100425A CITY WEST EXCHANGE MELBOURNE City West Exchange Melbourne Ethemel MAN 2 sort descending ebpp b 002 Fa1 0 24 Ni100429 amp NO1104298 CITY WEST EXCHANGE MELBOURNE City West Exchange Meboume BGE NUS 3 100 ebpp b 003 Te13 N 100428 amp N 100428R CITY WEST EXCHANGE MELBOURNE City West Exchange Meboume Ethemet MAN 4 Mis 100 wrpp b 001 Gi 04 011043248 101104228 CITY WEST EXCHANGE MELBOURNE City Viesi Exchange Melbourne BGE Ms a 100 Figure 7 2 Sorted Report 7 6 3 IP Visualisation IP Vis IP Vis is another tool supplied by Telstra that provides users with a topological view of their network IP Vis can be accessed via Your Telstra Tools YTT and the Telstra Business customer facing portals Users should follow standard registration processes These will be similar to those for NGDR see Section 4 Log In IP Vis enables customers to tag se
45. rvices within their network as Priority within the service details display Once the user has selected Yes for this category these services will then automatically appear within the NGDR priority services summary page The user can also add Alias names to services via a free text option within the service details display for IP Vis Once the user has saved this information the service Alias name will then appear in the applicable section of NGDR application 7 7 Graph Display NGDR Version 0 4 October 2011 Page 13 of 38 TELSTRA PROPRIETARY Summaries Network Services Telstra Network Inventory Help Summaries gt Service Alerts gt Ethernet Note The entered time and date states the end of the selected increment E g to see the 1 hour increment from 08 00 to 09 00 select 09 00 User Clicks on metric value 4 Pa Sep 2011 E GMT 10 Daily v Go rn Service Alerts Availability Instance FNN Alias Location Product Bai 12 Adelaide St BIP Ethernet 2 Mb s ndwidth Availability aemu b 001 Gi0 1 N700906 Unknown bxep s 062 Gi1 0 19 N803032 Unknown 267 Tivendale Rd IP MAN EM 9 100 bxep s 062 Gi1 0 6 N803032 Unknown 267 Tivendale Rd IP MAN 4 Mb s Gi 100 cakx b 201 Gi0 1 N271890 Unknown 1 29 Sturt St IP MAN 20 Mb s O 100 ccq8 b 201 Gi0 1 N350760 Unknown 41 Jersey Rd IP MAN 4 Mb s O 100 corl b 201 Gi1 0 1 N250977 Unknown 9 Roussell Rd BIP Ethernet 24 Mb s O 100 eput b 201 1 10 N200825 Unkno
46. wn 390 422 Harris St BIP Ethernet 40 Mb s 3 100 eput b 202 1 6 N200825 Unknown 390 422 Harris St BIP Ethernet 40 Mb s Gi 100 lom6 b 001 Gi0 1 N600595 Unknown Unknown IP MAN 2 Mb s 100 ptpo b 281 3 19 N202005 Unknown Pitt Street Exchange BIP Ethernet 100 kb s Gi 100 Service Alerts Utilisation Fl Alias Location Product Bandwidth n Average r y vamus n ji Peak Utilisation ptpo b 281 3 19 N202005 Unknown Pitt Street Exchange 76 78 Pitt St BIP Ethernet 100 Mb s Gi 17 23 76 09 Mb s 76 09 Mb s ccq8 b 201 Gi0 1 N350760 Unknown 41 Jersey Rd IP MAN 100 Mb s 3 1 3196 3 87 Mb s 3 87 Mb s corl b 201 Gi1 0 1 N250977 Unknown 9 Roussell Rd BIP Ethernet 1 Gb s O 0 28 27 85 Mb s 23 97 Mb s eput b 201 1 10 N200825 Unknown 390 422 Harris St BIP Ethernet 1 Gb s O 0 27 13 64 Mb s 13 64 Mb s 3 bxep s 062 Gi1 0 6 N303032 Unknown 267 Tivendale Rd IP MAN 100 Mb s 0 24 3 41 Mb s 1 76 Mb s synj b 002 Gi1 0 6 N203504 Unknown Riverside Corporate Park 1 Julius BIP Ethernet 100 Mb s O 0 19 2 01 Mb s 2 01 Mb s lom6 b 001 Gi0 1 N600595 Unknown Unknown IP MAN 100 Mb s O 0 12 1 8 Mb s 1 8 Mb s aemu b 001 Gi0 1 N700906 Unknown 12 Adelaide St BIP Ethernet 100 Mb s Gi 0 02 748 82 kb s 748 82 kb s eput b 202 1 6 N200825 Unknown 390 422 Harris St BIP Ethernet 1 Gb s O 0 87 75 kb s 87 73 kb s cakx b 201 Gi0 1 N271890 Unknown 1 29 Sturt St IP M AN 100 Mb s 0 423 64 bis 423 64 bis Export Regenerate 2300 23Sep2011 2 outen gt Service Alerts Availab
Download Pdf Manuals
Related Search