ALPHACOM E USER GUIDE - STENTOFON Communications
Contents
1. 14 Leaving an Absence Message from a Remote Station 15 Deleting an Absence 55 0 19 VOICE 7 MESSAGES us ssaxsasestuavabes izYsa e 16 Leaving a Call back Message oen 16 Answering a Call back 5 16 Leaving a Voice Text Message at a Remote Station 16 Playing Back Deleting 14 Playing Back Deleting Messages from a Remote Station if len uc 18 O 18 18 Call 1 18 Call Forwarding from Own Station 19 Follow Me Forwarding from Remote Station 19 REMINDER WAKE UP CALL cor praster rti 20 20 CALL 5 nne 21 RADIO 7 MUSIC PROGRAMS ixi atas rH 22 Selecting a 22 TURING OT OF Togong a Progra saa aceasta Uns 22 Scrolling Through Available Programs 22 Turning On Off Programs to Other 23 CONF A NO Saut ee2. Answering Voice Paging Meet Me GS To answer voice paging e Dial 99 on the nearest intercom station within the answer period 1 minute You will be automatically connected to the person who initiated the call Search List Options for Transferring Calls to Another Destination Automatic Search Each station can have a pre programmed search list for transferring calls to another destination when the subscriber is absent The list can include an ordinary directory number a Group Call number or a message to a pocket pager To search for a person e Dial the subscriber number When no one answers the call e Press 9 to activate the first step on the search list If no one answers your search you can activate the next step by pressing 9 once more If the station you call has no search list or if you have come to the end of the list pressing 9 has no effect For programming your search list consult the STENTOFON supervisor at your company The system can be set up so that the search list is automati cally activated when you get an absence message busy tone or after a time out for private calling 12 AlphaCom E User Guide A100K10602 PRIORITIES Priority Features Your station can be assigned one of several priority features Please consult your STENTOFON supervisor for the assign ment of these priority features to your station PRIVATE Message Override When the station you call is in Private
3. 8132 Frequently used programs can be programmed to a DAK The program is by default temporarily interrupted by outgo ing and incoming calls but it remains on during Group Calls and All Calls Turning Off or Toggling a Program To turn off an audio program e Press or e Dial 800 To toggle on off a program that has already been selected e Dial 792 Scrolling Through Available Programs To scroll through the available programs e Dial 790 for the next program e Dial 791 for the previous program The numbers above for scrolling through may be programmed to a DAK Program off 800 is included in the program list 22 AlphaCom E User Guide A100K10602 Turning On Off Programs to Other Stations To set up a program to another station e Dial 74 station number program number To turn off a program at another station e Dial 74 station number 800 To set up a program to a group of subscribers e Dial 75 group number program number To turn off a program at another group e Dial 75 group number 800 All the dialing sequences above can also be programmed on single touch DAKs Access to setting up programs remotely may be restricted to certain stations A100K10602 AlphaCom E User Guide 23 There are two types of conferences available namely Simplex Push To Talk and Duplex Handsfree Simplex Conference Push To Talk M Hey have
4. The text shown in the DAK display is of 3 types e User defined text programmed in the DAK string e first letters 5 8 of the name related to the feature or directory number assigned to the DAK e The directory number assigned to the DAK Dual Display Station If the predefined text on a DAK is not suitable it may be changed by the user To edit DAK text 1 Pressthe Name selection key in idle state 2 Pressthe up arrow key until you come to 9540 EditDAKText Press the Ok selection key Press the DAK you want to edit he keyboard is now ready to accept alphanumeric entries f the DAK text was previously edited the text is displayed 5 Usethe arrow keys to navigate he up arrow key acts as a delete key character to the left he down arrow key acts as a space bar 6 Enter the new text max 8 characters N Press the selection key to confirm A100K10602 AlphaCom E User Guide 35 LED INDICATIONS FOR IP FLUSH MASTER 9101019 OOO DOCK DIOIC Example of LED Indicator Use The IP Flush Master has 4 DAKs D1 to D4 and each DAK has two corresponding LED indicators one red and one green Each LED can have the following indications Low priority oteagy light no flashing Medium priority Slow flash high priority Fast flash Use the color LEDs according to the following rules Green Normal status or status that does not require imme
5. Messages If you have received messages the LED indicator on the station will flash and you will hear a beep at regular intervals To indicate that you are present and to play back any messages e Dial 70 If there are any messages they will be played back for you If there are several voice messages you have the following options Press 0 Delete the message and play back the next one if any Press 1 Repeatthe message Press 7 Play back the previous message Press 8 Call sender of message and delete the message Press 9 Play back the next message without deleting the previous one Press Disconnect and keep messages Playing Back Deleting Messages from a Remote Station To remotely play back the messages left at your station e Dial station number 51 To remotely delete the messages left at your station e Dial station number 51 0 A100K10602 AlphaCom E User Guide 17 Voice Help This feature requires additional equipment The intercom station has a built in system of voice help messages In some situations you will get a voice help message if you hesitate before carrying out the next step in a function The help message stops when you press a key If you already know exactly what to do there is no need to wait for a help message You will also get help information in the display TRANSFER FEATURES Inquiry Call When in conversation with a person 1 Press2 t
6. caling station number 45 46 47 o0 51 Paging with answer 145 Textmessagepaging 4 Voice message paging 47 Remotely change message 0 66X f Remotely read message 51 71 fj Contact the switchboard 660 7 for the day Back tomorrow at time hhmm 773 7 75 Caime amp 6606 7 77 78 There are deliveries for you 669 Not available Available on phone number o 779 numbers on this page are factory default settings and may have been changed in your AlphaCom exchange installation A100K10602 AlphaCom E User Guide 39 www stentofon com Zenitel Norway AS P O Box 4498 Nydalen N0 0403 OSLO Norway A100K10602 support stentofon com STENTOFON products are developed and marketed by Zenitel Norway AS The company s Quality Assurance System is certified to meet the requirements in NS EN ISO 9001 2002 Zenitel Norway AS reserves the right to modify designs and alter specifications without prior notice in pursuance of a policy of continuous improvement 2009 Zenitel Norway AS
7. free within 30 seconds you will be connected automatically For information on the Busy Notify and Busy Override features see the Priorities section on page 13 You can program one of the single touch DAKs on your station to re dial the last intercom number dialed from the station For information on how to program see page 34 The default directory number for the re dial feature is 9532 For more information on re dialing see page 20 10 AlphaCom E User Guide A100K10602 SEARCHING FOR A PERSON Voice Paging Calling a Group of Stations TZ You can search for somebody by making a Group Call from any station if this function is not disabled in the exchange Each group has its own directory number Default numbers are Group 1 5 84 88 84 includes all subscribers Group 6 15 890 899 To make a Group Call 1 Dialthe directory number for the group 2 Wait for the chime signal 3 Press M while you are speaking The audio goes to all stations in the group If you want an answer e Wait If not e Press C The time out period for answering is one minute by default To repeat your message e Press M while you are speaking To extend the waiting period by another minute e M briefly To make an All Call all stations in the system e Dial 84 For programming your group membership consult the STENTOFON supervisor at your company A100K10602 AlphaCom E User Guide 11
8. messages and their numbers in the Quick Reference Guide on page 39 To leave an absence message e Enter the message number digits for time date phone no optional or M If you enter the additional digits you need not press M The message is also accepted after a time out For example to leave the absence message At lunch until 1 pm at your station do the following 1 Enter 776 You will then be prompted for the time which you enter in the 24 hour clock notation e g 1300 for 1 pm 2 Enter hhmm The message will then be played back and displayed to you If you select the wrong absence message or enter the wrong time date or number press C to cancel the operation and you can begin again The LED light will flash and there will be an intermittent beep to indicate that there is an absence message 14 AlphaCom E User Guide A100K10602 Leaving an Absence Message from a Remote Station If you are at another station and you want to leave an absence message on your own station e Dial your own station no 50 message no digits for time date phone no M Deleting an Absence Message To delete an absence message e Dial 70 mu You will hear No Messages wed NA No messages And your display will show No Messages Your absence message is automatically deleted and the LED indicator will stop to flash To delete an absence message from a remote station e Dial 73 own station numb
9. 0 DAK keys To enter a directory number on a DAK 1 Press the Name selection button in idle state or dial 784 and skip to step 4 2 Pressthe arrow selection button until you come to 9541 ProgramKey 3 Press the Ok selection button 4 You will be prompted to enter a directory or function number 5 Press the DAK you want to program If the DAK is already in use the new entry will override the old For a list of function numbers see the Quick Reference Guide or select the function from the Menu and note the number displayed in front of the function name Deleting DAK Call Numbers and Functions To delete a number from a DAK 1 Pressthe Name selection button in idle state or dial 784 and skip to step 3 2 Pressthe arrow selection button until you come to 9541 ProgramKey 3 Pressthe DAK you want to delete the number from GEB gm gm Gump Confirm by pressing the Del selection button or press the M key 34 AlphaCom E User Guide A100K10602 Direct Access Key Display Information STENTOFON Editing DAK Text 9540 EditDAKText Select key Ok Enter name 18 Ok Del Spc Esc Dual Display Station The Direct Access Key functions are shown on a display between the two key columns An arrow symbol at the top or bottom of the display indicates the previous or next page respectively The arrow keys are used to scroll between two DAK pages in idle mode
10. 56 station number You can include exclude stations groups remotely with the codes 74 and 75 as you do in setting up programs For example to include remote station number 2525 in conference number 8301 e Dial 74 2525 8301 Stations participating in a duplex conference can not make or receive ordinary calls This feature requires additional door lock equipment Door Group Call Pressing the door station key sets up a Group Call to a number of stations e Answer by dialing 99 You can then talk to the person who is at the door To open the door e Press 6 while in conversation with the door station Direct call from a door Pressing the door station key sets up a conversation to one station To Open the door from the called station e Press 6 while in conversation with the door station A100K10602 AlphaCom E User Guide 25 TELEPHONE CALLS This feature requires additional equipment If you have a telephone gateway installed you can reach telephone subscribers with both internal and external numbers from your intercom station Making an Internal Telephone Call This function is available only if the telephone gateway is connected to a local PABX To make an internal telephone call 1 Press 0 and wait for the dial tone 2 Dial the internal telephone number 3 Press C to end the call Consult the STENTOFON supervisor at your company for more information on your system setup Making a
11. LED Direct Access Keys DAK DAK information display Information display Privacy button Arrow keys Menu selection keys Dialing keys Cancel Manual speech direction control Microphone Contents DR GT Nansen thee romae e oreste 6 MAKING INTERCOM Starting and Ending a Hands free Call using the Handset IO tnr nn Strut iet peni 7 to Private MOOD sisi atri sti is eva UA REY as rg Calling to and From Noisy Environments 9 Adjusting the Sound Volume 9 PUIG d 9 If Someone is Not at Their 10 Waiting For a Busy Station to Become 10 10 SEARCHING FOR A PERSON 11 Voice Paging Calling a Group of Stations 11 Answering Voice Paging Meet 12 search List Options for Transferring Calls to Another Destination1 2 Automatic 12 19 To Priority Setting for the 19 ABSENCE MESSAGES 14 Leaving an Absence Message at Your Station
12. Ok selection button to confirm when the search character s are typed in The matching name or the closest match is displayed e Use the arrow selection buttons to scroll in the directory table if needed e Press the Ok selection button to make the call or the Esc selection button to cancel The Esc selection button brings you back to the alphanumeric input for additional changes or input e Press C to go back to idle mode For Analog stations Dial 9537 Press M to display the first directory entry Press 9 to Scroll down the alphabet Press 7 to Scroll up the alphabet Press 8 to Make a selection Check Station Identity To check the identity of the station e Dial 789 After a few seconds the display will automatically show the station s directory number physical number node number IP address MAC address AMC software version et al A100K10602 AlphaCom E User Guide 33 PROGRAMMING DIRECT ACCESS KEYS DAK The DAKs provide single touch immediate access to your most frequently used directory numbers and functions Programming DAK Directory Numbers and Functions Different stations have different number of DAK keys The IP Desk Master Station has 10 DAKs while the IP OR and Flush Master Stations have 4 DAKs The Dual Display Master Station has 20 or more DAKs divided into pages of 10 DAKs with information text for each DAK on a 5 8 character display Desk and Wall Master Stations have 1
13. an idea NP y There are 50 simplex conference channels available with the default numbers ranging from 8201 to 8250 Conference off is 8200 To connect to a conference e Dial the actual conference number 8201 8250 You can then listen to the conversation going on in the conference The conference numbers are programmed in the AlphaCom exchange Single touch keys DAKs may be programmed for direct access to conference groups To talk into the conference e Press M The LED indicator on your station lights up to indicate that the microphone is active Only one person can talk at a time If you press M while someone else is talking it has no effect unless your station has been assigned priority to override the current talker While listening to a conference you can use your station for ordinary incoming and outgoing calls It is not possible to listen to a radio music program while using the conference feature You can include exclude stations groups remotely as you do in setting up programs Duplex Conference Handsfree This is a handsfree conference with up to 16 participants There are 20 duplex conference channels available with the default numbers ranging from 8301 to 8320 To connect to a conference e Dial the actual conference number 8301 8320 To leave a conference e Press C AlphaCom E User Guide A100K10602 DOOR OPENING To include other stations while in conference e Dial
14. c obf ote 24 simplex Conference Push To Talk enne 24 Duplex Conference Handsfree sess 24 25 Till POE CAE RATER adu 26 Making an Internal Telephone 26 Making an External Telephone 26 Calling From a Telephone an Intercom Station 27 Receiving a Telephone Call at Your 27 POCKET nnne 28 Paging With Answer Option asa 28 Paging Without Answer Option 29 Paging Without Calling an Intercom Station 29 Answering Paging Meet 30 DISPLAY INFORMATION P 31 DIS DIA aiite teile Cot btts 31 31 31 Conventional Name Search sss 92 Name Search in Subscriber ad GECE O UON Tab oo PROGRAMMING DIRECT ACCESS KEYS 34 Programming DAK Directory Numbers and Functions 34 Deleting DAK Call Numbers and FUNCt IONS 34 Direct Access Key Di
15. diate action Red Alarm or the current mode of the station Use flashing LEDs according to the following rules Steady light Permanent status Slow flash Low priority events Fast flash High priority events that require immediate action Consequently you can have a maximum of 6 different independent indications on one key Because flashing takes priority a high priority status will mask a low priority status temporarily if they are on the same LED The following example shows how the LED indicators can be used for keys that are programmed at a call in point Flashing red Call Request from the slow or fast call in point Steady red Status activated by Remote Control Input e g open door Steady green Call in point is listening to program Slow flashing green Call in point in conversation with the master station Fast flashing green Call in point included in simplex conference Consult the STENTOFON supervisor at your company for more information on how the LED indicators corresponding to each DAK are programmed 36 AlphaCom E User Guide A100K10602 SUBSCRIBER LIST A100K10602 AlphaCom E User Guide 38 AlphaCom E User Guide A100K10602 QUICK REFERENCE GUIDE Functions Acions e SOSO Answer All Call Group Subscriber number 44 47 Comecttotelephone 0 i 7 C Call Forwardino 1 station number M 0 Ringing Group Paging with
16. e mode for the Dual Display station e Press the P button muted loudspeaker X icon will be displayed To answer a call while in Private mode e Press M Or e Lift the handset for stations with handsets or e Slide the privacy switch across to the right from PRIVATE to OPEN for Analog Master stations within 30 seconds After 30 seconds the call attempt is automatically canceled Your system may be set so that some calls are always in OPEN or PRIVATE mode regardless of switch setting Incoming telephone calls are normally indicated by a private ringing tone To set the station back to open mode e Press C and hold for 2 seconds for IP Master stations the P symbol will disappear or e Slide the privacy switch to the right across to OPEN for Analog Master stations or e Press the P button for the Dual Display station AlphaCom E User Guide A100K10602 Calling to and From Noisy Environments If there is disturbing background noise e Press M and hold while you speak e Release M while you listen You are now in simplex mode The volume will increase at the listening end To go back to automatic direction switching e M briefly Either party can use the M function Adjusting the Sound Volume Level _ STENTOFON D Muting the Microphone For the IP Desk Master the volume control is located on the LED indicator For the IP A
17. er A100K10602 AlphaCom E User Guide 15 VOICE TEXT MESSAGES This feature requires additional equipment for voice messages The message numbers are factory default settings and may have been changed in your installation Leaving a Call back Message To leave a call back message Call me on number xxxx Press 8 while connected to a station The voice message Call me on number is automatically registered atthe other station while the following text message will be displayed Call me back If there is no support for voice messages only the text message will be displayed Answering a Call back Message 7 The LED indicator and display on your station will indicate that 7 there is a message waiting The number of messages is also Call me on number xxxx shown e Dial 70 to play back the message e Press 8 to set up a conversation with the station that left the message e Press 9 to scroll through call back messages without deleting them Refer to the list of messages in the Quick Reference Guide on page 39 e Dial the remote station number 7 message no additional digits for time date phone no or M For example to leave the message Call home at remote station number 2525 dial 2525 7 663 M 00 0000 The message Call home will then be registered at the db remote station 16 AlphaCom E User Guide A100K10602 V Uu Playing Back Deleting
18. message is spoken in English German and French The display will show Call registered The LED indicator will flash and the station will beep until the call is answered To answer a Call Request at the called station e Dial 70 The display shows the number and name for the first Call Request sender e Press 8 to call the sender and delete the Call Request from the list There is a notification tone for each Call Request and the LED indicator will start to flash The display shows the number of messages at your station waiting to be answered You also have the following options 0 delete message without answering repeat message ri go to previous message 9 go to next message C disconnect without deleting messages For handling call requests on stations with displays the following codes that are normally programmed in DAKS are used e 7638 Answer e 7637 Up e 7 639 Down e 7 630 Delete The Call Request feature is usually used for dialing from a substation to a defined master station The Call Request number is programmed on one of the buttons on the substation A100K10602 AlphaCom E User Guide 21 RADIO MUSIC PROGRAMS Selecting a Program This feature requires additional audio sources The radio channels music or internal programs available will depend on your installation To select an audio program e Dial the Program Number Program 1 6 dial 801 806 Program 7 38 dial 8101
19. mode e Dial 59 or press M to break through a private mode or an absence message e g Busy at the moment left at the Wu Wu M station Busy Notify factory default When the station you call is busy e Dial 57 or press M to send an attention tone to the busy station At the other end the display shows the person Wap 02 My who is calling Busy Override When the station you call is busy e Dial 58 or tap M twice This cancels the ongoing WD MM conversation and you will be connected Priority Setting for the Station Your station is set up to have a priority level one of four levels Depending on the priority setting outgoing calls will behave differently e Make outgoing calls in private e Override private setting e Override an absence message e Connect you to a busy station and disconnect the ongoing conversation A100K10602 AlphaCom E User Guide 13 ABSENCE MESSAGES This feature requires additional equipment in the exchange for voice messages The message numbers are factory default settings and may have been changed in your installation Leaving an Absence Message at Your Station DQG 1300 You can leave a prerecorded absence message at your inter com station Whoever calls your station will hear the message The messages also allow you to include appropriate informa tion on the time date and phone number You can choose from a list of prerecorded messages See the list of
20. n External Telephone Call Depending on the system configuration you can Either 1 Press 0 2 Wait for the dial tone 3 Dial the external telephone number 1 Press 0 2 Enter PIN number 3 Wait for the dial tone 4 Dial the telephone number e Press C to end the call Telephone numbers may be programmed to a DAK v Sy Foo o Consult the STENTOFON supervisor at your company for more V Y information on your system setup 26 AlphaCom E User Guide A100K10602 Calling From a Telephone To an Intercom Station The telephone interface is set up to allow either direct calls to one specific intercom station or two step calls to the intercom station you choose To call the intercom station 1 Dialthe telephone number for the telephone interface 2 Wait for the dial tone 3 Dial the number for the intercom station If your telephone has and keys you can use them to activate intercom features e Press to activate the M key 0 5 second e Press to deactivate the M key To terminate the call e Hang up the telephone If two step dialing is used telephone callers have access to intercom features like Group Call and leaving voice messages by default They are normally restricted from activating features like audio program selection and making outgoing telephone calls For more information on available features please consult the STENTOFON supervisor at your company Receivi
21. nalog Flush Master stations the volume control is located on a separate button e Press the volume control button at either end to adjust the volume up or down to the level desired For the Analog Desk Master stations the volume control is located on a slide switch e Slide the switch to the left or right to adjust the volume up or down to the level desired For the Dual Display station the volume control is located on a control knob e Turn the volume control knob to adjust the volume up or down to the level desired To mute the microphone e Press 0 and hold during the conversation To un mute the microphone e Release 0 A100K10602 AlphaCom E User Guide 9 If Someone is Not at Their Station Page 11 Page 12 Page 16 Page 16 Page 20 Page 28 Waiting For a Busy Station to Re dialing Sometimes the person you re calling may not be present at his her station In this situation you have several options e Cancel and make a Group Call or All Call e Activate the pre programmed search list e Leave a Call Back message e Leave a predefined voice text message e Cancel and use the re dial feature later e Activate the person s pocket pager Become Free If a station or a feature that you call is busy you will hear a busy tone and your display will show Busy You can either e Press C to disconnect and try again later or e Wait for up to 30 seconds If the station or feature becomes
22. ng a Telephone Call at Your Station For incoming telephone calls to your intercom station e Press Mor lift the handset to accept the call e Press Cor replace the handset to terminate the call A100K10602 AlphaCom E User Guide 2 PAGING This feature requires additional equipment The pagers connected to the AlpghaCom E exchange server f the subscriber does not have a pager the paging attempt is ignored Search e Call the subscriber number e Press 9 Search list For users with pagers the pager option is usually first on the list Paging With Answer Option bleep bleep Waiting for an answer 1 Dial the intercom station number 27 2 Dial 45 Wait for an answer 3 Wait for the paged person to answer from any intercom station The default time out period for answering is 30 seconds When the paged person answers an ordinary intercom conversation is set up with the person who initiated the paging If no one answers 1 Dial the intercom station number 2 Dial 47 Leave a voice message 3 Dial the message number 660 669 and any extra digits See the voice text message number list in the Quick Reference Guide on page 39 4 Press M if you don t want to enter the extra digits When the paged person answers by dialing the paging answer code from any intercom station the voice message is played back The person initiating the paging gets an acknowledge mes sage when
23. o park the ongoing conversation 2 Dialthe directory number of the other person or feature you want to reach 3 By pressing 2 you can switch between the two conver sations by keeping one parked Broker function 4 Press C to disconnect the ongoing conversation When you have made an Inquiry Call you can establish a conversation between the two other parties and disconnect yourself When in conversation with a person e Make an Inquiry Call to another station by pressing 2 directory number e Press 3to connect the two stations Your own station is automatically disconnected 18 AlphaCom E User Guide A100K10602 Call Forwarding from Own Station Qu OOrt 33 To forward your calls to a remote station e Dial 71 remote station number M All calls to your station will now be forwarded to the remote station and the message Call Forwarded will be displayed To cancel Call Forwarding e Dial 70 from your own station To cancel Call Forwarding from a remote station e Dial 73 your own station number It is also possible to forward your calls to a telephone or personal pager To forward your calls to a telephone Assuming there is a telephone gateway e Dial 71 0 phone number To forward your calls to a personal pager e Dial 71 station number 44 M Follow Me Forwarding from Remote Station 2 Uu Woo To turn on Follow Me from a
24. remote station e Dial 72 own station number All calls to your station will now be forwarded to the remote station To cancel Follow Me e Dial 70 from your own station To cancel Follow Me from a remote station e Dial 73 your own station number A100K10602 AlphaCom E User Guide 19 REMINDER WAKE UP CALL RE DIALING To set the reminder time that is within 24 hours e Dial 7883 hour minutes 7883 hhmm You will be prompted for the time which you enter in the 24 hour clock notation e g 1500 for 3 pm For the above example the display will show WaUp 15 00 28 03 To set the reminder time that is NOT within 24 hours e Dial 7883 hour minutes day month 7883 hhmm DDMM Your station will ring at the time you have set To stop the ringing e Press any key on the station To delete the reminder time e Dial 7883 M There can only be one reminder wake up call per station To re dial the last number e Dial 9532 You can program the re dial directory number 9532 into one of the Direct Access Keys see page 34 for more information Itis not possible to re dial telephone numbers 20 AlphaCom E User Guide A100K10602 CALL REQUEST Your call is registered please wait Your call is registered please wait To make a Call Request e Dial 623 the station number You will hear a voice message Your call is registered Please wait The
25. splay 30 Editing DAK Text 95 LED INDICATIONS FOR IP FLUSH 36 Example of LED Indicator Use 36 SUBSCRIBER oF REFERENCE GUIDE 39 INTRODUCTION AlphaCom is a powerful and flexible communication exchange designed to provide Critical Communication over IP CColP and serve a wide range of applications The information in this document may be used with all STENTOFON IP amp Analog Master Stations with or without display including IP and Analog Desk Master stations IP and Analog Flush Master stations Industrial Master stations and Dual Display stations opecial functions that require additional equipment are indicated in the document where necessary Note that factory default settings for directory numbers and time out periods are used in this manual They may have been changed to meet the specific requirements of your AlohaCom exchange installation If you are in doubt please consult the STENTOFON supervisor at your company Zenitel Norway AS and its subsidiaries assume no responsibilities for any errors that may appear in this publication or for damages arising from the information in it No information in this publication should be regarded as a warranty made by Zenitel Norway AS The information in this publication may be updated or changed without notice Product names mentioned in
26. the paging has been answered No conversation with the paged person is possible 28 AlphaCom E User Guide A100K10602 Paging Without Answer Option To send the station number as a text message 1 Dialthe intercom station number 2 Dial 44 Own station number The pager display shows the directory number of the station activating the paging Answer the paging by dialing the shown directory number at the nearest intercom station To send a text message to the pager 1 Dialthe intercom station number 2 Dial 46 Text message 3 Dial the message number 660 669 and any extra digits See the voice text message number list in the Quick Reference Guide on page 39 4 Press M when finished The text message and the directory number will appear in the pager display If the pager in question does not have a display the attempt is canceled with a failure tone after 3 digits have been pressed Paging Without Calling an Intercom Station You can activate a paging call from your intercom station to a pager directly without calling a station first e Dial the pager directory number You will then have the following options Dial 44 Send your own station no as a text message Dial 45 Wait for an answer Dial 46 Send a text message Dial 47 Leave a voice message A100K10602 AlphaCom E User Guide 29 Answering Paging Meet Me If you have been paged with an answer option there are different
27. this publication may be trademarks they are used only for identification Zenitel Norway AS August 2009 6 AlphaCom E User Guide A100K10602 MAKING INTERCOM CALLS Starting and Ending a Handsfree Call Using the Handset to Call Setting to Private Mode D PRIVATE To call another station e Dial the number of the station or if the number has been pre programmed e Press the direct access key DAK The LED indicator lights up on both stations when the call is connected and you will hear a short tone To terminate the conversation e PressC The LED indicator goes out To call another station 1 Liftthe handset You will hear a dial tone 2 Dial the number of the station To terminate the conversation e Replace the handset or press C In Private mode calls do not come through directly but are indicated by a ringing tone at both stations The privacy switch is different depending on whether it is an IP Analog or Dual Display station To set the station to Private mode for IP Master stations e Press C and hold for 2 seconds PRIVATE will be displayed briefly and the P symbol will appear and start to flash A100K10602 AlphaCom E User Guide 7 PRIVATE 1003s 2 2 name 10000 9 Searc wn Name V1 To set the station to Private mode for Analog Master stations e Slide the privacy switch to the left across to PRIVATE To set the station to Privat
28. tters n z will be displayed when the cursor passes the last letter m Use the arrow selection buttons to scroll through the alphabet and select the first letter in the name Press the Ok selection button to confirm or the Esc selection button to cancel The first name starting with this letter is displayed Use the arrow selection buttons to scroll to the desired name Press the Ok selection button to initiate a call For Analog stations The DAK 10 lower right key is pre programmed as NAME key by default Press the NAME key Press 7 to Scroll back Press 9 to Scroll forward Press 8 to Make a selection 32 AlphaCom E User Guide A100K10602 Name Search in Subscriber Directory ABC DEF 1 2 VW A 5 MNO VW PQRS TUV WXYZ 8 9 A VY For IP and Dual Display stations The Name selection button is used to open and search for a number in the subscriber directory Press the Name selection button The display will show AlohaNumSrch e Confirm by pressing the Ok selection button The keyboard is now changed to alphanumeric format as used on mobile phones Letters are not printed on the keys e in a to search for The complete name or only the first characters may be typed in he up arrow selection button acts as a delete key character to the left he down arrow selection button acts as a space bar e Press the
29. ways of answering depending on the pager type and the exchange programming At a convenient intercom station Either e Dial your personal answer code or e Dial the answer code shown in the pocket receiver display default is 980 989 If your pager has no display e Dial 96 Depending on the type of paging sent out you are either connected to the person who initiated the paging or you will hear a voice message 30 AlphaCom E User Guide A100K10602 DISPLAY INFORMATION Information Display Idle Station Menu Selection The IP Master stations have displays with 4 lines and 20 characters each while the Analog Master stations have displays with only 2 lines The information displayed may be the date and time own and called name and directory number available functions help text messages and status The last line shows the selection button functions in the actual mode For the IP Master and Dual Display stations there are 4 buttons located just below the display that correspond to the menu choices displayed The buttons on the Dual Display station are slightly different in that there are two arrow buttons in the middle The text displayed will change according to your actions and the options in the actual station mode The information and menu text that is displayed will depend on how your intercom station is configured in the AlphaPro program Interactive context help information for ever
30. y function and feature is available as text messages to help guide and instruct you through each step of the procedure There is a separate display illumination control button for both the IP Flush Master and IP OR Master In idle mode the display shows the date and time own station number and name as set in the AlphaPro program In the upper right corner of the display there are symbols for privacy P handset and volume e Dial 60 to access the main menu info For IP and Dual Display stations e Press the Menu selection button to open the main func tions menu 1 Scroll up down through the menu with the arrow selection buttons the two middle buttons A100K10602 AlphaCom E User Guide 31 Confirm the desired main function by pressing Ok he secondary menu will then be shown Scroll up down the secondary menu and confirm by pressing Ok he function will then be executed Return to the main menu by pressing Esc Press C to return to idle mode or wait for the time out For Analog stations The DAK 9 lower left key is pre programmed as INFO key by default Conventional Name Search Press the INFO key to enter the info menu Press 7 to Scroll up Press 9 to Scroll down Press 8 to Make a selection Press C to exit the menu or wait for time out For IP and Dual Display stations 1 Dial 614 he letters a m is then displayed The le
31. z o LL o j 6 6 6 4 99 6 6 e e s 9 49 7 920 4 e 27099599909 e 6 696900606 4 5 e A E 6 l e o 000060 7978 o 9 659 e e 2 9 9 5 0 00 9 N Ke TT Te lt 2009 08 26 IP Desktop Master Station Indicator LED amp Handset Loudspeaker volume control Direct Access Keys DAKs Dialing keys STENTOF ON tes Cancel Private Manual speech direction control Information display Menu Selection buttons Microphone IP Flush Master Station Loudspeaker Display illumination control Volume control Information display Menu Selection buttons Direct Access Keys DAKs with LED indication Dialing keys Manual speech direction control Microphone CMM Cancel Private Indicator LED Analog Desk Wall Master Station Information display Indicator LED Handset lt lt Privacy selector o 6 Volume controll p Direct Access Keys DAK A e Q Dialing keys 4 Cancel Loudspeaker Manual speech Microphone direction control Dual Display Station Loudspeaker Volume control Indicator
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