VOICE MAIL AND VRS USER GUIDE
Contents
1. NEC VOICE MAIL AND VRS USER GUIDE TOPAZ Voice Mail Function ms Mailbox Password vms Voice Mail Service Codes VMS Keys i z Setting Your Password 7 E Option p g Voice Mail K System Phone Function Code Optional Function Code rogramming a Voice Mail Key 5 5 1 Press SPK key 1 Press Voice Mail Access key SC 851 67 Help O 2 Dial 851 2 Dial service code 65H Replay Message 1 3 Press the key you want to program 3 pa O four digit password Pause Restart the Playback 4 4 Enter the 2 digit function number 4 Dial dwillb ken bask Erase Message and Play Next Message TH followed by any additional information 2 Ske Paon Pis S en st to you Save Message and Play Next Message 9 required 7 es if to confirm or 1 to cancel Play Message 1 Copy the Message 2 5 Sup Skip Playback Forward 8 seconds 3 67 Mail Box Mail Box Key s P Skip Playback Backward 8 seconds 6 i z Single Line Teleph for direct access to mailbox e SK hid a dset Broadcast the Message 28 68 0 Voice Mail Service 2 Dial 884 default Exit skip message forward and replaying 3 Enter mailbox number and password Erase All Messages TH 68 7 T Voice Mail Service 4 Dial service code 65 Broadcast Message to a 2 skip message backward and replaying 5 Dial new four digit password Mult2. e Notification vs Setting Message Notification System Phone 1 Press Voice Mail Access key SC 851 67 2 Dial service code 61 3 Dial 1 for an extension call 2 for an outside call or 0 to cancel 4 If either 1 or 2 is dialled enter telephone number followed by it is not necessary to enter a trunk access code 5 The dialled number will be read out Dial 0 to confirm or 1 to cancel 7 Hang up a Single Line Telephone Lift handset Dial 884 default Enter mailbox number and password Dial service code 61 Dial 1 for an extension call 2 for an outside call or 0 to cancel 6 If either 1 or 2 is dialled enter telephone number followed by it is not necessary to enter a trunk access code 8 The dialled number will be read out 7 Dial 0 to confirm or 1 to cancel 8 Hang up DV ES ore Canceling Message Notification System Phone Press Voice Mail Access key SC 851 67 Dial service code 61 Dial 0 to cancel Dial 0 to confirm or 1 to cancel Hang up Ae PE ee Single Line Telephone Lift handset Dial 884 default Enter mailbox number and password Dial service code 61 Dial 0 to cancel Dial 0 to confirm or 1 to cancel Hang up ee se Conversation Recording VMS AUTOMATIC RECORDING Automatic Recording starts automatically when the call is answered MANUAL RECORDING To Start Manual Recording 1 Press the Manual C
3. eep Normally your message cannot exceed 16 seconds If you hear Recording finished you have exceeded the allowed message length 6 Press to end the recording 7 Hang up To Listen to a Recorded Message 1 Press SPK key or lift handset 2 Dial 716 3 Dial 5 Listen 4 Dial the message number 01 48 You ll hear the previously recorded message If you hear a beep instead there is no previous message recorded 5 Press to listen to the message again 6 Repeat from step 3 to listen to another message 7 Hang up To Erase a Recorded Message Dial the message number 01 48 Press HOLD system phone only to Cancel the procedure without erasing and return to step 3 6 Hang up to erase the message 1 Press SPK key or lift handset 2 Dial 716 3 Dial 3 Erase 4 5 To Record Listen to or Erase a VRS Message via DISA 1 Place a call into the system 2 After the system answers dial the DISA password default 000000 3 Dial 716 and the VRS password 4 Dial the function you want 7 Record 5 Listen 3 Erase mn Dial the message number 01 48 6 Record the message and press to end recording e Ifyou dialled 7 to record you can dial to listen to the message you just recorded e Ifyou dialled 5 to listen you can dial 5 and message number to hear it again or if you want to record listen to or erase another message go to step 4 e Ifyou dialled 3 to era
4. gle Line Telephone Lift Handset Dial 884 default Enter mailbox number and password Dial service code see table below Record your message after the beep Dial 9 to end the recording Hang up STOO ovr 32 Record Message 1 33 Record Message 2 34 Record Message 3 System Phone 1 Press Voice Mail Access key SC 851 67 2 Dial service code see table below 3 Listen to the message and hang up Single Line Telephone Lift Handset Dial 884 default Enter mailbox number and password Dial service code see table below Listen to the message and hang up ARWNe 31 Play Message 1 35 Play Message 2 36 Play Message 3 To Erase a Greeting Message System Phone 1 Press Voice Mail Access key SC 851 67 2 Dial service code see table below 3 Dial 0 to erase message Single Line Telephone Lift Handset Dial 884 default Enter mailbox number and password Dial service code see table below Dial 0 to erase message ARWNe 37 Erase Message 1 38 Erase Message 2 39 Erase Message 3 Selecting a Greeting Message to Play System Phone 1 Press Change Attendant Message key code 71 repeatedly to toggle Message Lamp extinguished Message 2 lamp steady Message 3 lamp flashing A Single Line Telephone or a System Phone without a Change Attendant Message key cannot change the Greeting Message Messag
5. ial 7 Record 4 5 Hang up To Listen to the General Message Press the SPK key or lift the handset Dial 712 Dial 5 Listen Listen to message Dial 5 again to repeat Hang up De Na To Erase the General Message Press the SPK key or lift the handset Dial 712 Dial 3 Erase Press Hold to cancel without erasing System Phone only Hang up ae Lr mi Record message then dial when finished Personal Greeting VRS To enable a Personal Greeting 1 Press the SPK key or lift handset and Dial 713 OR Press the Call Forwarding Device key SC 851 17 2 Dial 7 3 Record your Personal Greeting or if you already have Personal Greeting or Park and Page set up you can dial 7 to re record 5 to listen then to listen again 3 to erase press HOLD to cancel erase 4 Dial Personal Greeting condition 2 Busy No Answer 4 Immediate All Calls 6 No Answer 5 Dial the destination to receive your calls The destination can be e Aco worker s extension e Your Voice Mailbox by dialing the Voice Mail master number e Off premise via Common Abbreviated Dialling by entering 813 bin e Greeting without forwarding so caller hears busy by entering your extension number e You cannot forward to a Department Group pilot number 6 Dial Personal Greeting type 2 All calls 3 Outside calls only 4 Intercom calls only 7 Hang up Your DND or Call Fo
6. iple Address Group 69 0 Conversation Record 6 Dial Play 31 Start stop manual conversation record 7 Your password will be spoken back to you PR 1 Record 32 OEDS Conversation Record 8 Dial 0 to confirm or 1 to cancel Erase 37 Delete conversation and re record z 9 Hang up k Play 35 69 2 Conversation Record Greeting R ecord 33 Cancel call record and delete z 3 Message 2 Deleting Your Password Erase 38 70 Mailbox Automated Attendant set call forward to Voice Mail System Phone Greetin Play ete 71 Mai x g 1 Press Voice Mail Access key SC 851 67 8 Record 34H ailbox Greeting Message 2 Dial service code 654 Message 3 E rase 39 select one of three greetings z z 3 Dial 9999 Notify to an Extension 1 4 Dial Notify to an External Number 2 5 Press HOLD A Dial 0 to confirm or 1 to cancel Message Notification 61 Cancel Notification o4 Hang up To check the function of a eae ere al AY Exit i 7 et Automate endan Programmable Function Key Single Line Telephone Play Messagos 1 Press CHECK 1 Press SPK or lift handset First In First Out 63 2 Press the programmed key 2 Dial 884 default PA NRE The programmed function displays 3 Enter mailbox number and password ae In Ea Out 64 4 Dial service code 65 dJ Setti 5 Dial 9999 Passwor etting 65 6 Dial Arne Registration Control 664 7 Dial 0 to confirm or 1 to cancel ne oH 8 Hang up zs V
7. oice Mail Messages VMS Transferring a Message to a Personal Automated VMS To Listen to a Greeting Message Listening to Messages System Phone 1 Press Voice Mail Access key SC 851 67 2 Messages are automatically played back Single Line Telephone Lift handset Dial 884 default Enter mailbox number and password Dial service code 1 Listen to messages OPS Recording a Message to Send to a Mailbox 1 Press SPK key or lift handset 2 Dial 884 default 3 Dial 4 Dial the mailbox number you wish to send a message to Dial Record message 7 Hang up nin Recording a Message to Send to a Broadcast List System Phone Press Voice Mail Access key SC 851 67 Dial service code 2 Dial abbreviated broadcast list number Record Message Hang up Gee SN Single Line Telephone Lift handset Dial 884 default Enter mailbox number and password Dial service code 2 Dial abbreviated broadcast list number 0 9 Record Message Hang up Qu ms 30th August 2004 V1 1 Broadcast List 1 After the message playback has ended 2 Dial 28 3 Dial abbreviated broadcast list number 0 9 4 Dial 5 Dial 0 to accept 6 Hang up Voice Mail Access from External Line 1 Dial in to listen to your personal greeting 2 After your greeting has ended two short beeps will be heard 3 Enter your password if set Dial 5 You now have access to the ser
8. onversation Recording Key at any time during the conversation Storing a Manual Recording Message 1 If prompted at end of call enter the mailbox number where to store message OR If Callback Mode is set wait for the Voice Mail system to ring back after call has ended then enter the mailbox number where to store the message and dial If you do not answer the callback or you do not specify a mailbox number the recorded conversation will be deleted Programming a Manual Conversation Recording Key 1 Press SPK key Dial 851 Press the key you want to program Dial service code 69 Dial 0 Press HOLD DOU 2k Listening to a Recorded Conversation System Phone 1 Press Voice Mail Access key SC 851 67 2 Messages are automatically played back Single Line Telephone Lift handset Dial 884 default Enter mailbox number and password Dial service code 1 Listen to messages ARWNe General Message VRS To listen to the General Message System Phone Only Your MW LED flashes when there is a new General Message A voice message periodically reminds you 1 While telephone is idle dial 4 OR 1 Press the SPK key or lift handset 2 Dial 711 Normally your MW lamp will now go off If it continues to flash you have unanswered Message Waiting requests or new messages in your Voice Mail mailbox To Record the General Message 1 Press the SPK key or lift the handset 2 Dial 712 3 D
9. rwarding Device Programmable Function Key flashes when Call Forwarding is activated To cancel your Personal Greeting 1 Press the SPK key or lift handset 2 Dial 713 73 3 Hang up Park and Page VRS To have the System Page you when you have a Call 1 Press the SPK key or lift handset and Dial 713 OR Press the Call Forwarding Device key SC 851 17 2 Dial7 3 Record your Personal Greeting or if you already have Park and Page or Personal Greeting set up you can dial 7 to re record 5 to listen then to listen again 3 to erase press HOLD to cancel erase 4 Dial 7 Record your Page Message 6 Dial Paging Zone Access Code E g Internal Zone 1 801 1 External Zone 1 803 1 Combined Zone 1 751 1 7 Dial Park and Page type a 2 All calls 3 Outside calls only 8 Hang up Your DND or Call Forwarding Device Programmable Function Key flashes when Call Forwarding is activated To Pick Up your Park and Page 1 Press the SPK key or lift handset 2 Dial 715 your extension number To Cancel your Park and Page 1 Press the SPK key or lift handset 2 Dial 713 73 3 Hang up 30th August 2004 V1 1 VRS Messages VRS To Record a VRS Message 1 Press SPK key or lift handset 2 Dial 716 3 Dial 7 Record 4 Dial the message number 01 48 Ensure that the message number selected is not used for other VRS functions 5 Record your message after the b
10. se you must go to step 7 hang up 7 Hang up VRS Message Numbers By default VRS message numbers are not assigned In your system the following message numbers have been assigned to common VRS messages Message No Message Name 01 48 Automated Attendant Guidance Message General Message Preamble Message Preamble Message VRS To Answer a Call with Preamble Message 1 Answer the ringing call and wait for the preamble message to finish The line key turns solid red as the system automatically plays the preamble message to the caller 2 When you hear two beeps and the line key turns green converse with the caller Checking Time Date amp Station Number System Phone Only VRS To listen to the Station Number 1 While telephone is idle dial 6 To listen to the Time Date 1 While telephone is idle dial 8 Feature Availability Each feature is marked with a VMS or VRS VRS Features available when either the DSPDB AI Voice Recording System or DSPDB A2 Voice Mail cards are installed VMS Features available only when the DSPDB A2 Voice Mail card is installed
11. vice code options for your mailbox e g dial 1 to listen to your messages gt Personal Answering Machine Emulation VMS System Phone 1 Press the Personal Answering Machine Emulation key SC 851 16 2 Dial 1 to Set or 0 to Cancel 3 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 4 Press SPK to hang up Single Line Telephone 1 Press SPK key or lift handset 2 Dial 888 3 Dial 1 to Set or 0 to Cancel 4 Dial Call Forwarding type 2 All calls 3 Outside calls only 4 Intercom calls only 5 Hang up Attendant Forwarding Your Calls to Voice Mail System Phone 1 Press Automated Attendant key SC 851 70 repeatedly until the desired call forward setting is made All No Answer Busy Busy No Answer Cancel OR Press SPK key or lift handset Dial 884 default Enter mailbox number and password Dial service code 62 to toggle on and off A System Phone that does not have an Auto Attendant key can set Call Forward All to Voice Mail only PORDO me Single Line Telephone 1 Lift Handset 2 Dial 884 default 3 Dial 62 to toggle Forward All on and off Single Line Telephones can set Call Forward All to Voice Mail only To Record a Greeting Message System Phone Press Voice Mail Access key SC 851 67 Dial service code see table below Record your message after the beep Dial 9 to end the recording Hang up yes eh Sin
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