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PayPoint User's Guide

1. Sunday V Monday Tuesday Wednesday Thursday Friday Saturday Confirm Cancel Version 2 6 0 Page 149 June 10 2011 PayPoint User s Guide i First Data 3 After you enter the changes click CONFIRM to save Update Recurring Payment Schedule ID 75241 Application Dental 709 Registration TEst Tester 8061 0 Amount 14 00 Convenience Fee 0 00 65432 N lt r Reference Schedule Every week on Tuesday starting on 7 1 2011 and ending on 8 1 2012 Sample Dates The next few dates for this recurring schedule would be Tuesday July 05 2011 Tuesday July 12 2011 Tuesday July 19 2011 Tuesday July 26 2011 Tuesday August 02 2011 4 Click SUBMIT to save the updated schedule information Version 2 6 0 Page 150 June 10 2011 PayPoint User s Guide Ias First Data Creating Dynamic Fields and Validations for Reference Field The Reference Field is used to associate the custom specific data about the bill payer or account with the payment information This field is passed back in the posting file The Reference Field is a free form 254 character field If Consumer Payments are enabled the Reference Field can be replaced with the Custom Data Fields created in the Consumer Payments toolkit This will occur if the custom data fields are all custom not challenge and set to include on posting file This al
2. Create Registration Dental Billing Address First Name M I Last Name Street Line 1 g 7 Street Line 2 City State Select State X Zip Country UNITED STATES X Phone E Mail Registration Lookup Shipping Address M Same as Billing Payment Method Name as it Appears on Card Card Number Expiration Date month v Year X Indicates a required el The following are fields specific to Credit Card Name as it 100 i Appears on Max Len 100 Card he validation is that Full Name may contain letters and or numbers ith spaces allowed and the following special characters which are period comma dash and apostrophe Card Required Expiration Required Dropdown for two digit month and two digit year Corporate Check Box Version 2 6 0 Page 137 June 10 2011 PayPoint User s Guide i First Data VALIDATION RULES SPECIFIC TO ECHECK REGISTRATIONS sss lt S sS The minimum required fields required for eCheck transactions are e First and Last Name Required for TeleCheck e Name on Account e Account Number e Routing Number e Account Type Checking or Savings e Authorization Medium Create Registration Dental Billing Address First Name M I Last Name Street Line 1 Street Line 2 City State select State X Zip Country UNITED STATES X Phone E Mail Registration Looku
3. Displays the site agency and the applications the user is authorized to access i e Drivers License Renewal There are two methods to select an application The first is to use the Browse Option to select the site or agency or application The second method is to enter any letter or number or combination of letters or numbers into the Application Field This will list the applications that match by wildcard You can then click on the application you wish to select Note This Application Selection Method is used in Main Search and New Payment options 2 Enter Begin Date Use the calendar to select the begin date or type in the date Entering the date and month provides current year information Example 4 30 will locate this year s information Note The Begin Date defaults to the current date minus one day You can also use Quick Set option that provides a shortcut to select your Begin and End Date Quick Set Begin Date From 06 09 2011 Today Yesterday End Date To 06 10 2011 Current Week Last Week Search Current Month Last Month 3 Enter End Date Use the calendar to select the end date or type in the date Entering the date and month provides current year information Example 4 30 will locate this year s information Note The End Date defaults to the current date Select Search by Payment Post Date Here are some recommendations to enhance your payment searches Type of
4. Invalid MICR Data contact PayPoint Support Customer may contact TeleCheck for more information Merchant contact PayPoint Support Merchant contact PayPoint Support aysu Ias First Data Rejected_Code 3 Unable_To_ Process Invalid_MICR_ Data Declined 5 Error 4 Verification failed 6 declined TeleCheck returned response Duplicate Check Payment was declined processor response We are sorry we cannot accept 2 your check Error NFTF returned Unable To Process Verification failed TeleCheck returned response Invalid MICR Data firstdata com or 877 869 0860 We are sorry that we cannot accept your check at this time Our decision is based in whole or in part on information provided to us by TeleCheck We encourage you to call TeleCheck at 800 366 2425 or write TeleCheck Customer Care at P O Box 4513 Houston TX 77210 4513 Please provide TeleCheck your driver s license number and the state where it was issued and the complete banking numbers printed on the bottom of your check Under the Fair Credit Reporting Act you have the right to a free copy of your information held in TeleCheck s files within 60 days from today You may also dispute the accuracy or completeness of any information in TeleCheck s consumer report TeleCheck did not make the adverse decision to not accept your payment item and is unable to explain why this decision was made 3 We are
5. PayPoint User s Guide Ias First Data 10 0 Recurring Payments PayPoint allows the customer to set up a recurring payments schedule to be managed by PayPoint The schedule will accept credit cards E Check and PINless Debit payments and schedule them Daily or by day of the week weekly or monthly Note You must be registered to set up a recurring payment schedule Recurring Payment Search This screen allows the user to search Search Recurring Schedules Clear Search PayPoint for a recurring schedule for a Application a A customer ene ame Reference To Search for Recurring Schedules Recurring ID Registration ID State Any v Use the search options discussed in Using the Search Screen to access the open oe loeig Search Recurring Schedules screen 1 Select the Application for the customer 2 Enter a Name to narrow the search Partial names may be entered for a search Enter Reference information that was originally captured as part of the customer s recurring schedule setup This can be partial reference information and PayPoint will search using the partial information na Enter Recurring ID information if known Enter Registration ID information if known Enter State Any Active Disabled Expired Choose to Include Expired Schedules information if desired Choose SEARCH So a Version 2 6 0 Page 146 June 10 2011 PayPoint User s Guide Ias First Data Recurring Pay
6. AccountNumber 0 00 not displayed ExpirationMonth ExpirationYear 04 12 BillingCountry ShippingCountry US US TaxExemptFlag UseCredit False False a Settlement Complete This is when the payments were settled and the results of D ome ie trbapoete Sale Complete This is the status of the payment If you click on this you will pen be passos io Sas Campee ban o Sale Request This is the status of the payment If you click on this you will be passed to the Sale Request Details screen Auth Complete This is the status of the payment If you click on this you will be passed to the Auth Complete Details screen This is only available if Pre Authorization was selected Auth Request This is the status of the payment This is only available if Pre Authorization was selected Version 2 6 0 Page 42 June 10 2011 PayPoint User s Guide u First Data RESPONSE OR REQUEST INFORMATION When you click on one of the history links on the Payments Details screen you will see the Payment Processor Details for that Status Each Processor provides different information The following sections show the different responses from Concord and Vital relating to the different statuses of e Authorization Request e Authorization Complete e Sale Request e Sale Complete CONCORD PAYMENT PROCESSOR REQUESTS Concord Authorization Request Concord Authorization Request Tr
7. Reference ACH Return Codes f 2 Click Save and enter the Search Name You can select to share this search and also keep the search to fixed dates Version 2 6 0 Page 78 June 10 2011 PayPoint User s Guide Ias First Data Search Clear Search Application 709 MyWay Insurance 826 oe A Saved Searches Declineds gt 10 00 Save Delete Begin Date From End Date To Quick Set i Save As C Search b Declineds gt 10 00 El Shared Confirmation Number Transaction ID Save Exact Dates pox Payment ID User ID Name Reference ACH Return Codes B C Include Exception Criteria Save as Default Search Show Payments 3 Click Shared to allow your search to be used by anyone who has current access to your site agency and application Shared Searches can only be created by Administrator Users To use a shared search you must select the same site agency or application where the search was saved All PayPoint user roles can save their own multiple searches If you do not select Save Exact Dates then the saved search will follow the same rules as the main search screen Begin and End Date If you save dates as part of your default search the search will maintain a rolling date range relative to the saved dates The advantage is that you can search for the last week each day Login Date Begin End fone bate pae June 8 June 1 June 8 Sh
8. Settlement Request Sale Complete Success Sale Request New Note Notes Create Note Payment Timestamp Payment Channel Payment Code Payment Command Payment Details Game Sus Settlement ID Settlement Ref Code 1 Settlement Ref Code 2 Auth Code Export Timestamp Printable Receipt 7 25 2007 11 28 15 PM Web Convenience Fee SALE firstd07 100791 138340 200011306810 123456 9 20 2007 5 17 41 PM Ias First Data History Payment Processor Links are available for the Convenience Fee since the Primary Payment and Convenience Fee are processed as separate transactions PRIMARY PAYMENT AND CONVENIENCE FEE INTEGRATED TRANSACTION Using the Integrated model the convenience fee and primary payment are sent together to the payment processor Only the primary payment details contain the processor information There are no Status links available for the Convenience Fee payment In the example below a primary payment of 16 00 was made with a convenience fee of 1 00 Transaction Detail Transaction ID Gross Payment Amount Net Payment Amount Tax Amount Application Custom Reference Data General Group ID Processor Type Recurring ID Registration ID 130715 17 00 17 00 0 00 Life Insurance 708 Credit Card Concord Total Payment Result Code Settled Post Dated For 6 1 2007 Timestamp 6 1 2007 12 59 51 PM Confirmation Number Amount Paym
9. User s Guide Ias First Data payments processed through TSYS Acquiring Vital 6 10 2011 2 5 HF5 8 0 Settlement History Added Merchant ID to O ESI sem Setenens Sekmen Se Coe 6 10 2011 2 5 HFS 9 0 Registrations Added ability to enter or Search Registrations edit the Registration Lookup field 6 10 2011 2 5 HFS 10 0 Recurring Payments Added ability to search for Recurring Payment Recurring Schedule State Search Any Active Disabled Expired 6 10 2011 2 5 HF5 4 0 Manage Users Added new roles for Consumer Payments Design Manager Consumer Payments Design Data Manager and Payments Design Enrollment Manager 6 10 2011 2 5 HFS General Updated all screen shots with First Data Branding 6 10 2011 4 0 Manage Users Added Duplicate Payment Report to all roles 6 10 2011 2 6 5 0 Search Screen Added recommendations related to the Searching by Site use of the post date checkbox for Agency Application payment searches 6 10 2011 2 6 5 0 Search Screen Add Payment Portion dropdown to Searching by Site Main Search Screen Agency Application 6 10 2011 2 6 5 0 Search Screen Updated PayPoint Administration Site TeleCheck Non Face to messages with better descriptions Face NFTF Responses and Merchant Resolution 6 10 2011 2 6 5 0 Search Screen Added Refund Void For refunds that are processed through BuyPass using an expired credit card updated expiration dates will be need to be provided before the refund ca
10. 0016 04 10 Tester Tester 7028 Main S 3600 Total Payment MT 45030 us jason a com Payment Details Confirmation Number Payment ID General 1 Application Transaction ID Payment Amount 07072500026744 138339 Membership Fees 717 138145 Settled 15 00 8 21 2007 5 11 13 AM 8 21 2007 5 10 46 AM Settlement Complete Settled Settlement Response Success History 8 21 2007 5 10 19AM_ Settlement Request 7 25 2007 11 28 15PM_ Sale Complete Success 7 25 2007 11 28 01 PM__ Sale Request New Note Notes Create Note amp 7 25 2007 11 28 00 PM Payment Code Pri Payment Command Payment Details Merchant ID fi Settlement ID Settlement Ref Code 1 Settlement Ref Code 2 Auth Code Export Timestamp Printable Receipt Version 2 6 0 138339 200011306812 123456 9 20 2007 5 17 41 PM Page 73 16 00 which include 15 00 Primary Payment and 1 00 Convenience Fee History Payment Processor Links are available for the Primary Payment June 10 2011 PayPoint User s Guide Payment Details Confirmation Number Payment ID General Application Transaction ID Payment Amount Refund Chargeback 07072500026744 138340 Membership Fees 717 138145 Settled 1 00 8 21 2007 5 11 13 AM 8 21 2007 5 10 42 AM History 8 21 2007 5 10 19 AM 7 25 2007 11 28 18 PM 7 25 2007 11 28 15 PM Settlement Complete Settled Settlement Response Success
11. 2 0 How to Login PayPoint is an Internet accessible application To login to the application open an Internet browser session and enter the following address https www govone com epayadmin Before you can login to PayPoint you must have Valid Email Address In order to access PayPoint you will need your local administrator to create a user account Your email address serves as the account user id The account will determine the level of access you are allowed within PayPoint and the types of transactions you can perform You must use a valid email address because there may be notifications emailed from PayPoint this account Password A password also assigned by the System Administrator enables you to login Once logged in for the first time you may want to change your password to something you can easily remember Your password protects your email address user id from unauthorized use Passwords must be eight characters be a combination of both letters and numbers and must not start or end with a number They are case sensitive Keep your password confidential Preferred Time zone PayPoint will display the payment transaction times in your time zone Version 2 6 0 Page 3 June 10 2011 PayPoint User s Guide Ias First Data Log In Screen The Log In screen is the first screen displayed after typing in the web site address Entering your email address and password correctly gives you access to the PayPoint
12. EJ 131 E 70217 MyWay Insurance Test Tester BS 0016 lt Prev 123Next gt Registration Search Results H If selected displays all payments made by this registration Registration The Registration number designated by PayPoint ID If selected will display the registration details The Site the customer is registered to Name of the registered customer The payment information related to the customer that they registered with Version 2 6 0 Page 129 June 10 2011 PayPoint User s Guide Export Registration Search Results Ias First Data To export the search results to a csv file click on Export Search Results i File I ayo i PayPoint Registration ID Email Address View All Payments for Registration To view all the payments that were made by this registration click on the E in the Registration Results screen This results in the same Payments Search results previously discussed To return back to the Registration Results click on the Back to Registration Results link Search Results 1 5 of 5 records Confirmation Status Account Amount TRE 10102500229380 Settled Settled E 1111 12 00 TRE 10102500229379 Settled Settled Ea 1111 12 00 TE 10102500229378 Cancel Success Settled ks 1111 12 00 IRE 10102500229377 Settled Settled E 4111 12 00 TRE 10102500229376 Settled Settled 1111 12 00 Version 2 6 0 Page 130 Date 10 25 2010 2 13 01 PM 10 25 2010
13. History 6 15 2010 12 03 06 PM Settlement Request 5 26 2010 4 32 17 PM Sale Complete Success 5 26 2010 4 32 15 PM Sale Request StoreID govone01 StoreKey not displayed ApplicationID PayPoint v1 4 0 TerminalID 01 ReferenceNumber CashierNumber 0 TransactionAmount 12 00 Request SalesTaxAmount 0 00 AccountNumber not displayed ExpirationMonth 04 i i ExpirationYear 12 BillingCountry US ShippingCountry US TaxExemptFlag False UseCredit False Version 2 6 0 Page 40 June 10 2011 PayPoint User s Guide Ias First Data GENERAL The Payment Details for all payment types contain the same General fields These fields are e Confirmation Number e Transaction ID e Payment Amount e Encoding Type Payment Processor Details Confirmation Number 10052600144129 See i Transaction ID 472898 Settled Payment Amount 12 00 Encoding Type Concord Request 6 15 2010 12 08 22 PM Settlement Complete Settled 6 15 2010 12 03 34 PM Settlement Response Success History 6 15 2010 12 03 06 PM Settlement Request E 5 26 2010 4 32 17 PM Sale Complete Success 5 26 2010 4 32 15 PM Sale lt i i er lonon Below are descriptions for these fields Confirmation All payment detail records have a uniquely defined confirmation Number number Transaction ID Transactions contain one or more payment actions including the original payment When a payment is received it is created as
14. Payment Origin Select the Payment Origin If you select Any all origins will be retrieved The options are Any Web Service API HTTP API Admin Web Consumer Web Consumer IVR and Bulk Batch 11 Select the Payment Status you want summarized on the report If you choose All all payment statuses will be reported or you may select any combination of status excluding All 12 Report Format Select from one of the following formats pdf csv xls and xml 13 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Version 2 6 0 Page 101 June 10 2011 PayPoint User s Guide Transaction Detail Report Ias First Data This report provides payment activity details including Application Batch Transition ID Customer Name Account Input Type Account Type Status Confirmation Number and Amount This report also allows you to review recurring transactions Transaction Detail Report Criteria Date Range 11 4 2008 to 11 7 2008 Payment Medium All Payment Status All Report Date 11 6 2008 1 13 22 PM Batch es All Payment Portion Any Recurring No User ID myway a com Site All Agency Al Application s All MyWay Insurance Employers Dental Batch Trans Customer Name Account Routing Input Type Account Type Status Confirmation Tax Amount Net Amount 138868 Test Test 1111
15. Settlement Details 126 9 0 Registrations 128 Search Registrations 128 Registration Search Results 129 Export Registration Search Results 130 View All Payments for Registration 130 Registration Details 131 Create Registrations 132 Version 2 6 0 June 10 2011 PayPoint User s Guide u First Data Common Fields with Credit Card eCheck and PINless Debit Registrations 133 Validation Rules Specific to Credit Card Registrations 137 Validation Rules Specific to eCheck Registrations 138 Validation Rules Specific to PINless Debit Registrations 140 MakePayment with Registrations 141 Creating Recurring Schedules with Registrations 142 Managing Expired Credit Card Registrations 145 10 0 Recurring Payments 146 Recurring Payment Search 146 Recurring Payment Schedule Search Results 147 Recurring Payment Schedule Details 148 Edit Recurring Schedule 149 Creating Dynamic Fields and Validations for Reference Field 151 Delete Recurring Schedule 152 11 0 Posting Files 153 12 0 Consumer Payments Management 154 13 0 Exceptions Manager 155 Overview 155 Process Details 157 Make New Payment 160 Reattempt Payment 162 14 0 Frequently Asked Questions 164 Bank Deposit Discrepancies 164 Declined Transactions 164 eCheck Returned Transactions 165 NSF Not Sufficient Funds 165 PayPoint Process 166 Payments 168 Stop Payment 168 Version 2 6 0 June 10 2011 PayPoi
16. Total Transactions 2 Total 246 90 Total for Agency Employers Total Transactions 2 Total 246 90 Insurance Brokers Training SEC Code Trans Customer Name Account Routing Channel ACH Draft Return Code Reason Confirmation Payment Amt TEL 12345 Test Customer 1234 123456789 IVR ACH ROQ No Acct Unable to Loc 12345678901234 123 45 Ref 1234567890123456 090117 TEL 12345 Test Customer 1234 123456789 WR Draft RO3 No Acct Unable to Loc 12345678901234 123 45 Ref 1234567890123456 090117 Total Transactions 2 Total 248 90 Total for Agency Insurance Brokers Total Transactions 2 Total 246 90 Total for Site MyWay Insurance Total Transactions 4 Total 493 08 1 Report Name Enter a descriptive title 2 Report Description Use this field to enter a detailed description of the report 3 Date Range Use the drop down list to choose from Defaults to Current Day E Check Returns Report Current Day o Fixed Date Enter Start and End Date You may enter date and time to narrow your report results The format is mm dd yyyy HH MM AM PM i e 8 1 2006 11 00 AM You can also use the calendar control to select your date Save As Template Run Report Cancel Fixed Date Range Y po Version 2 6 0 Page 118 June 10 2011 PayPoint User s Guide u First Data o Current Date Today s date o Current Week Saturday to Friday of the current week o Current Month First day of current month to the current date o
17. ofthe Month Ea Confirm Cancel 1 Enter an Application 2 Enter the Amount to be paid for each occurrence 3 Enter any custom Reference data if applicable This data will be saved along with each payment and will be exported in the posting file 4 Select Start Payments date 5 Select End Payments date Version 2 6 0 Page 142 June 10 2011 PayPoint User s Guide Ias First Data 6 Select Interval and Interval Details Weekly Select one or more days of the week to execute the payment i aa A a a A mearen IN aema a MMA a P EN LAL NPN Aamen ai Stop Payments On or Before ms Interval 6 Weekly Every Other Week Specific Days of the Month D Specific Dates of the Year Day s of the Week Sunday Monday Tuesday Wednesday Thursday Friday Saturday Confirm Cancel Every other week Select one or more days of the week to execute the payment Man Start Pa Ape t ae i Stop Payments On or Before fal Interval Weekly Every Other Week Specific Days of the Month Specific Dates of the Year Day s of the Week Sunday Monday _ Tuesday Wednesday Thursday _ Friday Saturday Specific days of the month Enter the days of the month The days selected can only be 1 through 28 eee Start Payments On or After E Stop Payments
18. 00 9 11 2008 4 03 28 PM Chargeback 08091100004664 0 00 9 11 2008 4 03 41 PM Chargeback 08091100004665 0 00 Count 6 Total 2 00 EPayWebService Payment Timestamp Detail Amount 9 11 2008 3 41 26 PM Make Payment Conf 08091 100004659 1 00 Count 1 Total 1 00 1 Report Name Enter a descriptive title 2 Report Description Use this field to SS enter a detailed description of the report 3 Date Range Use the drop down list to jo choose from Defaults to Current Day o o Fixed Date Enter Start and End Date You may enter date and time to natrow your report results The format is mm dd yyyy HH MM AM PM i e 8 1 2006 11 00 AM You can also use the calendar control to select your date Fixed Date Range Y PC Save As Template Run Report Cancel Version 2 6 0 Page 110 June 10 2011 PayPoint User s Guide Ias First Data o Current Date Today s date o Current Week Saturday to Friday of the current week o Current Month First day of current month to the current date o Last Week Saturday to Friday of the prior week o Last Month First day of prior month through last day of prior month 4 Site Choose from a list of available sites 5 User ID To narrow your report to a specific user you may enter a single userid email address 6 Report Format Select from one of the following formats pdf csv xls and xml 7 Choose SAVE AS TEMPLATE Saves the report field options for f
19. 2 559199 ACH Return Code RO1 INSUFFICIENT FUNDS ACH Return Date 04 16 2011 Export Timestamp 5 2 2011 2 54 24 PM rinta Version 2 6 0 Page 158 June 10 2011 PayPoint User s Guide Ias First Data To work this payment the CST may click on the Transaction ID or T Shortcut from the Search Results Transaction Detail Transaction ID Gross Payment Amount Net Payment Amount Tax Amount Application Custom Reference Data General Processor Type Recurring ID Registration ID Result Code Post Dated For 558315 13 01 0 00 0 00 Dental 709 E Check NFTF Final Non Sufficient Funds 4 13 2011 Timestamp Confirmation Number 11041300229611 11041600229612 Payments Name Account Bank Account Bank Information Exception Tracking ID Status Status Open Note Notes 4 13 2011 6 29 10 PM Amount Payment Type 13 01 13 01 Test Tester E Check Checking nala 121000358 Primary Primary No Exception Data Status Settlement Response Final Non Sufficient Funds Settlement ACH Refund Submitted Success Make New Payment Reattempt Payment UserID The CSR has the option to Make New Payment which walks the CSR through the complete payment process or Reattempt Payment The CSR may enter a note and set the status of the Exception to the following e Open e Closed Resolved
20. 2 City State Select State v Zip Country UNITED STATES M Phone E Mail Shipping Address V Same as Billing Payment Details Payment Amount 0 00 Reference Payment Method Name as it Appears on Card Card number Expiration Date Month v Year v Corporate Card _ This is a commercial credit card Purchase ID Indicates a required field Submit Payment The minimum required fields required for Credit Card transactions are e Payment Amount e Card Number e Expiration Date Note Entering more details here makes searching easier later Version 2 6 0 Page 82 June 10 2011 PayPoint User s Guide u First Data To make a credit card payment Note 1 OO SO E 10 11 12 13 14 15 A red asterisk immediately displays if format is incorrect Enter the customer s First Name Middle Initial and Last Name In most cases this field will be required Enter the customer s address PayPoint accepts US and international addresses Check with your processor to determine if international addresses are accepted Enter the customer s phone number Enter customer s phone number Enter customer s email address Enter shipping address and phone Enter the Payment Amount format 000 00 Required Enter the Tax Amount if displayed Enter Tax Amount for corporate cards only Enter
21. 2 12 53 PM 10 25 2010 2 12 42 PM 10 25 2010 2 12 36 PM 10 25 2010 2 12 29 PM John W Smith John W Smith John W Smith John W Smith John W Smith Export Results Excel CSV Reference 12345678901234567890123456 12345678901234567890123456 12345678901234567890123456 12345678901234567890123456 12345678901234567890123456 Back to Registration Resu June 10 2011 PayPoint User s Guide Ias First Data Registration Details If you click on the Registration Number you will see the Registration Details screen The Registration Details screen shows the details related to a Customer s e Check registration information Registration Details Make Payment Create Recurring Schedule Edit Delete Registration ID 70218 General Site MyWay Insurance 826 Name TEst Test Account Type E Check Checking Routing Number 121000358 _ Account Number 1111 Bank State Drivers License Number E Check Information Drivers License State Social Security Number Business Name Federal Tax ID Authorization Medium Web Pre Note Status Full Name TEst Test First Name TEst i Middle Initial Last Name Test Address Line 1 Billing Address Address Line 2 City State Zip Code Country US Email Address Full Name TEst Test First Name TEst Middle Initial Last Name Test Address Line 1 Shipping Address Address Line 2
22. 2 6 0 Page 124 June 10 2011 PayPoint User s Guide Search Settlements Results Settlement Search Results Settlement ID Type 102811 eCheck 102806 eCheck 102803 eCheck 102799 eCheck 102795 eCheck 102762 Credit Card 102760 Credit Card 102755 Credit Card 102751 Credit Card 102749 Credit Card Settlement Search Results Settlement ID Reference number for settlements which can be used for searching The settlement ID is a unique identifier associated with a single settlement batch Each payment that was a part of the settlement batch will be stamped with this same settlement ID and is visible on various screens or reports within PayPoint Date 8 20 2010 8 06 06 PM 8 20 2010 8 03 25 PM 8 20 2010 8 00 00 PM 8 20 2010 7 56 57 PM 8 20 2010 7 50 22 PM 7 19 2010 5 33 50 PM 7 19 2010 5 33 49 PM 7 19 2010 5 33 47 PM 7 19 2010 5 33 46 PM 7 19 2010 5 33 46 PM Application Dental 709 Dental 709 Dental 709 Dental 709 Dental 709 Vision 714 Dental 709 HealthCare 710 HealthCare 707 Training 715 Ias First Data Result Success Success Success Success Success Success Settlement Error Success Success Success New Search Count 0 0 o 0 0 0 12 14 0 0 0 Amount 0 00 0 00 0 00 0 00 0 00 0 00 144 00 0 00 0 00 0 00 Type of Settlement Batch Types are Credit Card E Check or PINless Debit
23. 2 6 0 Page 87 June 10 2011 PayPoint User s Guide u First Data To make a PINless Debit payment Note 1 a Ne os 10 11 12 A red asterisk immediately displays if format is incorrect Enter the customer s First Name Middle Initial and Last Name In most cases this field will be required Enter the customer s address PayPoint accepts US and international addresses Check with your processor to determine if international addresses are accepted Enter the customer s phone number Enter customer s phone number Enter customer s eMail address Enter shipping address and phone Enter the Payment Amount format 000 00 Required Enter the Tax Amount if displayed Enter Tax Amount for corporate cards only Enter Reference data that can be used for tracking This reference should contain identifiers that will cross reference this payment to your transaction For example if you are using PayPoint to make payments on parking tickets you may want to put the ticket number in this reference field Enter Name as it Appears on the Card This is optional Enter the Credit Card Number Required If you are using a card reader you can click on the SWIPE CARD option to streamline the entry of the credit card number and expiration date Enter the Expiration Date MM Y YYY from the dropdown list Required Choose Submit Payment This displays the Payment Results screen Version 2 6 0 Page 88 June 10 201
24. 34 00 PM_ Settlement Complete Settled 58 PM Settlement Response Success 1 2007 4 33 58 PM Settlement Request 2007 Sale Complete Success 6 1 2007 Sale Request Notes New Note Payment Details Version 2 6 0 Settlement Ref Code 1 130856 Settlement Ref Code 2 Payment Timestamp 6 1 2007 12 59 52 PM Payment Channel Web Payment Code Convenience Fee Integrated Payment Command SALE Merchant ID firstd07 Settlement ID 100753 Export Timestamp 6 22 2007 10 18 03 AM Printable Receipt Page 75 Ias First Data History Payment Processor Links are available for the Primary Payment History Payment Processor Links are not available This information is only reported at the Primary Payment level June 10 2011 PayPoint User s Guide u First Data Refund Void Refund is accessed by choosing the R field on the search results screen or pressing the Refund button on the Payment Details screen The system determines if the cancellation is a Void or Refund A void represents a refund of the payment prior to settlement A refund is issued against the card holders account if settlement has taken place Refund Payment Application Dental Confirmation Number 10052600144129 Payment Information Refund Type Full Partial Original Payment Amount 12 00 Refund Amount Refund Information Note Indicates a require
25. 4 Month Select the month for the billing Pape alee data 5 Year Select the year for the billing data Hold Ctrl key to select multiple sites 6 Report Format Select from one of the following formats pdf csv xls and xml 7 Check Hide rows with no data to Output Format POF v have all applications agencies and sites Hide rows with no data with zero transactions removed from report 8 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Month Last Month v Year Current v Version 2 6 0 Page 115 June 10 2011 PayPoint User s Guide Ias First Data Payment Response Time Summary The Payment Response Time Summary provides the average time from request to response for the Make Payment and Cancel Payment APIs Payment Response Time Summary Criteria Report Date 11 6 2008 8 50 16 PM Date Range 10 1 2008 to 11 1 2008 Site MyWay Insurance Agency All Application s All MyWay Insurance Employers Dental Request Type Average Time sec of Requests Make Payment EEEN e EE 17 4 254 17 Life Insurance Request Type Average Time sec of Requests Make Payment 795 ______ _ 2 0 795 2 Total for Agency Employers 3 890 19 1 Report Name Enter a descriptive title Payment Response Time Summary indicates a required field 2 Report Description Use this field to STREDOFENBMIEN payment Response Time Summary enter a detailed description o
26. City State Zip Code Country US Email Address Back to Search Results New Registration Search View Recurring Payment Schedules View All Payments Registration Details This is the general information related to the customer s registration E check or Shows the checking account information the customer registered In the Credit Card event the registration is credit card the credit card information will be Information displayed here Shipping The address provided by the customer as part of their registration where they Billing Address The address of the bank account or credit card that the banks and credit card MINS coups us o mat became sane Version 2 6 0 Page 131 June 10 2011 PayPoint User s Guide Create Registrations Ias First Data A link exists on the Search Registrations screen Create Registration Create Registration Search Registrations Clear Search Registration ID Site x Name Expired Credit Cards Any Expiration Wildcard may be used After the Payment Medium and the Application are selected the Create Registration screen is then used to collect the registration data Create Registration Dental Billing Address First Name ML Street Line 1 Street Line 2 City State Select State Zip Country UNITED STATES Phone E Mail Registration Lookup v Shipping Address Payment Meth
27. Convenience Fee Models 73 Primary Payment and Convenience Fee Separate Transactions 73 Primary Payment and Convenience Fee Integrated Transaction 74 Refund Void 76 Chargeback 77 Saving and Sharing Searches 78 Version 2 6 0 June 10 2011 PayPoint User s Guide u First Data 6 0 New Payment 80 Payment Options 81 Entering Credit Card Payment Detail 82 Entering eCheck Payment Detail 84 Entering PINless Debit Payment Detail 87 Validation Rules for New Payment 89 Common Fields with Credit Card eCheck and PINless Debit Transactions 89 Validation Rules Specific to Credit Card Transactions 92 Validation Rules Specific to eCheck Transactions 93 Validation Rules Specific to PINless Debit Transactions 94 Creating Dynamic Fields and Validations for Reference Field 95 Payment Results 97 7 0 Reports 98 Report Menu 99 Create New Report 99 Transaction Summary Report 100 Transaction Detail Report 102 Transaction Detail Report User ID Breakout 105 Payment Type Summary Report 108 Audit Summary Report 110 User Listing Report 112 Security Summary Report 113 Billing Report 114 Payment Response Time Summary 116 E Check Returns 117 Duplicate Payment Report 120 Create and Use Report Templates 122 Print Export Reports 122 Delete Reports 123 8 0 Settlement History 123 Search Settlements 124 Search Settlements Results 125
28. Hotfix 3 Searching by but documented in User Guide as part Application of PayPoint 2 5 guide updates When the current day s transactions are being searched the criteria will use the current time minus two minutes 5 13 2010 2 5 5 0 Search Screen Changed Title from Searching by Searching by Application to Application Searching by Site Agency or Application 5 13 2010 2 5 5 0 Search Screen Updated Amount Description to show Searching by Site negative amount searches Agency or Application 5 13 2010 5 0 Search Screen Updated screen shot to results grid Search Results showing hover details 5 13 2010 5 0 Search Screen Updated Screen Shot and field Payment Details definitions that the ID for Payment Source of Consumer Web with Enrollment is now the User ID of the Consumer Payments User 5 13 2010 25 5 0 Search Screen Added Section TeleCheck Non TeleCheck Non Face to Face to Face NFTF Responses and Face NFTF e Check Merchant Resolution Payment Processor Requests 5 13 2010 2 5 7 0 Reports Updated Screen Shots of Transaction Detail Transaction Summary Payment Summary because of the addition of Payment Origin Option and added Instructions for Selecting Payment Origin 5 13 2010 7 0 Reports Updated Screen Shot and added Version 2 6 0 Page ix June 20 2011 PayPoint User s Guide Ias First Data Audit Summary Report description for Audit Summary because Individual Action Selections were added t
29. June 10 2011 PayPoint User s Guide Search Results i First Data Header Row Search Results 1 15 of 25 records Export Results Excel CSV Confirmation Status Account Amount Date Name Reference TRC 10052600144129 Settled Settled VEE 0o26 12 00 5 26 2010 4 32 15 PM I 10052600144127 Verification Failed Verification Failed Stak 9971 12 00 5 26 2010 2 43 59 PM Test Tester TR 10052100144126 Settled Settled ecrece 1111 13 00 5 21 2010 9 41 10 AM 6543 TR 10052100144125 Settled Settled p es 1111 13 00 5 21 2010 9 39 49 AM ah 6543 TR 10051800144124 Settled Settled scree 1111 123 45 5 18 2010 3 02 35 PM m IR E Settled Settled S an 12 00 ae 12 22 58 PM Tester j IR ay Settled Settled im pa 12 00 5 14 2010 12 22 35 a Test Tester IR 10051400144121 Settled Settled mal 1111 12 00 5 14 2010 12 22 24 PM Test Tester l TR Sees ea Settled Settled es 1111 12 00 5 13 2010 3 18 08 PM as You can hover over the Confirmation Number for each transaction that view the details shown above Transaction ID Payment ID Registration ID and Recurring ID all contain links to their respective details Version 2 6 0 Page 25 June 10 2011 PayPoint User s Guide u First Data Results Column Header Row Contains the headings for each column The header rows allow you to sort in ascending and descending order The header with the
30. Last Week Saturday to Friday of the prior week o Last Month First day of prior month through last day of prior month Check Search by the Payment Post Date if you want to report all the payments authorized during a selected period Otherwise it would search on payment save date For example a future dated payment will have a different payment save date than payment post date 4 Site Choose from a list of available sites 5 Agency Choose from a list of available agencies associated with the above site Only choose one agency 6 Application Choose from a list of available applications from the above agency You may select more than one application to consolidate on the reports To select more than one application hold sown the CNTL key and select any applications you would like to add my clicking on them with your mouse 7 Select the Standard Entry Class SEC Codes 8 Select Specific ACH Return Codes 9 Select Draft Indicator or ACH or All 10 Check to show Reference Field 11 Select Report Layout Summary or Details 12 Report Format Select from one of the following formats pdf csv xls and xml 13 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Version 2 6 0 Page 119 June 10 2011 PayPoint User s Guide Ias First Data Duplicate Payment Report This report provides a listing of potentially duplicate payments Based on the interval selected in the search cr
31. On or Before Ez Interval A Weekly O Every Other Week Specific Days of the Month Specific Dates of the Year Day s of the Month add Confirm Cancel Version 2 6 0 Page 143 June 10 2011 PayPoint User s Guide Ias First Data Specific dates of the year Enter the dates of the year in month and day format The dates entered may only be 01 through 28 Date s of the Year Start Payments On or After Ea Stop Payments On or Before E3 Interval Weekly Every Other Week Specific Days of the Month Specific Dates of the Year Use format MM DD Confirm Cancel 7 Click CONFIRM Confirm New Recurring Payment Schedule Application Dental 709 Registration TEst Tester 80610 Amount 14 00 Convenience Fee 0 00 65432 N Reference Schedule Every week on Monday starting on 7 1 2011 and ending on 8 1 2012 Sample Dates The next few dates for this recurring schedule would be Monday July 04 2011 Monday July 11 2011 Monday July 18 2011 Monday July 25 2011 Monday August 01 2011 Click SUBMIT Successfully created recurring payment ID 75241 Registration Details Make Payment Create Recurring Schedule Edit Delete Registration ID 80610 General Site 709 MyWay Insurance 826 Name TEst Tester Creation Date 8 1
32. Paymentech ampa platform the maximum length street line 20 INote When Address Verification ervice AVS is enabled for Credit Card Billing Street 1 is required field Version 2 6 0 Page 89 June 10 2011 PayPoint User s Guide i First Data The validation rule if filled is that The validation rule if filled is that Street may contain letters and or Street may contain letters and or numbers with spaces allowed and numbers with spaces allowed and the following special characters he following special characters which are period comma and the __ which are period comma and the pound sign pound sign Optional Optional The validation rule if filled is that The validation rule if filled is that City may contain letters with ity may contain letters with spaces spaces allowed and only the allowed and only the special special character period haracter period Optional Optional The validation rule if filled is that The validation rule if filled is that Zip contains numbers only Zip contains numbers only Note When Address Verification Service AVS is enabled for Credit Card Zip is field Country Phone pe o i Must be numeric Must ara numeric Billing and Shipping International Address Information Street Line 1 50 Optional Not Supported by eCheck using The validation rule if filled is that Street may contain letters spaces numbers and any special characters Supports
33. Reference data that can be used for tracking This reference should contain identifiers that will cross reference this payment to your transaction For example if you are using PayPoint to make payments on parking tickets you may want to put the ticket number in this reference field Enter Name as it Appears on the Card This is optional Enter the Credit Card Number Required If you are using a card reader you can click on the SWIPE CARD option to streamline the entry of the credit card number and expiration date Enter the Expiration Date MM YYYY from the dropdown list Required Enter the CV V2 if displayed This is the 3 or 4 digit verification identifier that is typically found on the back of credit cards American Express has this on the front of the card If the credit card you are using is a corporate credit card click the box next to Corporate Card Enter the Purchase ID purchase order etc This information is provided when processing a payment on a corporate card This is not a required field Note There is a 25 character limit when entered Choose Submit Payment This displays the Payment Results screen Version 2 6 0 Page 83 June 10 2011 PayPoint User s Guide r First Data ENTERING ECHECK PAYMENT DETAIL s is lt OW eCheck uses the same basic name and address information that is required for credit card payments However the account fields reflect bank information E Check Paymen
34. Security Number of the payer This field can be used as input to the identity verification process Federal Tax ID Version 2 6 0 Page 93 June 10 2011 Only required if enabled for application If the Payment Medium is BusinessCheck this value can be filled with the name of the business on the bank account This field is used as input to identity verification process Only Required if enabled for application If the Payment Medium is BusinessCheck this value can be filled with a Federal Tax ID This field can be used as input to the identity verification process Drivers License State Only required if enabled for application PayPoint User s Guide r First Data VALIDATION RULES SPECIFIC TO PINLESS DEBIT TRANSACTIONS The following are fields specific to PINless Debit Name as it 100 Optional Appears on he validation is that Full Name may contain letters and or numbers Card ith spaces allowed and the following special characters which are period comma dash and apostrophe Card Number Expiration Required Date Dropdown for two digit month and two digit year Version 2 6 0 Page 94 June 10 2011 PayPoint User s Guide Ias First Data Creating Dynamic Fields and Validations for Reference Field The Reference Field is used to associate the custom specific data about the bill payer or account with the payment information This field is passed back in the posting file The Reference Field is a free form 254
35. Status UserID Status Open v Note Notes Version 2 6 0 No Exception Data Page 37 June 10 2011 PayPoint User s Guide u First Data Transaction Items Include Transaction ID This is a unique number assigned to each original payment interaction within the PayPoint system for a given application Gross Payment Total amount originally paid Amount Net Payment Provides the current balance of the payment within PayPoint The Amount gross and net amounts will always match unless the transaction has further payment detail actions against it such as a chargeback chargeback reversal refund or void In these cases the net shows the current balance For example if there is an original payment of 36 00 and later this amount is refunded the gross amount is 36 00 and the net amount is 0 00 Custom Reference Contains the full contents of any reference data that was provided Data by the storefront at the time the payment was sent to the PayPoint system The contents may be different by application For example a parking tickets application may pass the ticket number as the value When making payments through the PayPoint API it is possible to pass a group id The group id is a unique value that associates multiple payments under one transaction For example a shopping cart application may wish to group the individual payments purchased under one transaction utilizing the group ID Processor Type Ident
36. Type of card used for the transaction Result Shows the status of the payment Approved Declined or Error Concord Sale Request Credit Card Sale Request Screen Items include Response Descriptio Version 2 6 0 Page 44 June 10 2011 PayPoint User s Guide Ias First Data Concord Sale Complete Trans_Seq_Num Sequence number of the transaction defined by Rita Intrn_Seq_Num A unique number assigned by Rita identifying the transaction Result_Code Success 1 Unknown 0 In_Settle 1 Settled 2 Cleared 3 Captured 4 Approved 5 Declined 6 Voided 7 Deferred 8 Admin_Ok 9 Completed 10 System_Ok 11 Suspended 12 Restored 13 Report_Ok 14 Enqueued 15 Termination_Status Status of the request Success any other status means the request did not process properly Success does not mean the payment has processed through the system this is only the status of the request Payment_Media Displays the type of card Transaction Routing Id _ Shows the status of the payment Captured Declined or Error Version 2 6 0 Page 45 June 10 2011 PayPoint User s Guide u First Data VITAL PAYMENT PROCESSOR REQUESTS Vital Authorization Request The Transactions that are displayed using Vital are listed below RC_FRMT 1 character field identifies the message format with the Vital System APP_TYPE The Vital authorization system supports a number of communication interfaces MRCH_NUM This 12 cha
37. Version 2 6 0 Page 163 June 10 2011 PayPoint User s Guide Ias First Data 14 0 Frequently Asked Questions Bank Deposit Discrepancies My bank deposit is less than expected and does not match the Payment Posting File I received from First Data Government Solutions How could this be The banking institution will be the first place where you will see information on a transaction For instance if the client placed a stop payment on the transaction the banking institution will immediately withdraw that amount from the deposit For this negative value to appear in PayPoint it can take 15 business days or longer to see it in the actual Payment Posting File as a result of the process You will see however in PayPoint for that transaction that a stop payment has been issued but the negative value will not appear until later If my bank deposit is less than expected how can I determine why The best thing would be to encourage your bank to provide a file that lists all of the transactions for your bank deposit including transactions with negative values In that way you can easily determine what occurred If you do not have this information you can use PayPoint to help you search what it might be For instance if the difference is 5 20 search in the amount field for any transaction that totals 5 20 You may find for example that a stop payment had been requested Sometimes it is not that easy since there may be two transactions
38. are stored under the original transaction The transaction holds all of the general account information associated with a payment i e Account Number Name Address etc the Transaction screen displays general account holder information as well a history of actions that may have taken place since the original payment was received Payment Amount Amount of the payment to be made Encoding Type ACHEX Request Version 2 6 0 Page 55 June 10 2011 PayPoint User s Guide Ias First Data _ HISTORY This screen displays the request for sale information for the transaction It can be accessed by clicking on each of the Status Links from the Payment Details Screen Payment Processor Details Confirmation Number 11041300229604 Transaction ID 558310 Settled General Payment Amount 10 00 Encoding Type _N Request 4 16 2011 6 31 37 PM Settlement Complete Settled 4 16 2011 6 31 36 PM Settlement ACH Submitted Success 4 13 2011 6 29 42 PM Settlement Response Success 4 13 2011 6 29 42 PM Settlement Request 4 13 2011 3 26 34 PM Sale Complete Success 4 13 2011 3 26 34 PM Sale Request RFOQUFST TYPF eCheck Settlement This is the status of the payment If you click on this you will be passed Complete to the Settlement Complete Details screen Settlement ACH This is the status of the payment If you click on this you will be passed Submitted to the Settlement ACH Submitted Details scre
39. be different based on the type of transaction Credit Card E Check or PINless Debit and what information was provided by the consumer at the time of the transaction The following is the type of information that may be displayed if provided at the time of the transaction Name is the name on the account such as the name on the credit card or the name on the checking savings account in the case of an E Check Account Bank Account is the name of the bank type of account checking savings and the last 4 digits of the account number Bank Information Bank Information shows the Routing Number of the bank Version 2 6 0 Page 39 June 10 2011 PayPoint User s Guide Ias First Data CREDIT CARD PAYMENT PROCESSOR DETAILS To access the payment processor details click on one of the Status Links from the Payment Details Screen The Transaction and General sections of the screen change to provide information relating to the status request Payment Processor Details for Credit Card transactions include the same major sections e General e History e Transaction In this section we will review all the payment types with their associated payment processor information Payment Processor Details Confirmation Number 10052600144129 Transaction ID 472898 Settled General Payment Amount 12 00 Encoding Type Concord Request 6 15 2010 12 08 22 PM Settlement Complete Settled 6 15 2010 12 03 34 PM Settlement Response ae
40. days e Show Summary 65 days Added Select Search by Payment Post Date to search for future dated payments Updated Main Search Screen Shot 10 23 2009 2 4 Hotfix 6 9 0 Da a Ahon Med ena Create Registrations required field eCheck Updated Screen Shots with Authorization Medium 10 23 2009 2 4 Hotfix 6 9 0 Registrations paysupport fdgs com address has been changed to Managing Expired Credit paysupport firstdata com Card Registrations 10 23 2009 2 4 Hotfix 6 10 0 Recurring Schedules Updated Recurring Payments Details 2S ES EES tena 10 23 2009 2 4 Hotfix 6 10 0 Recurring Schedules Added sections on how to Edit and SEES EERE a 11 23 2009 2 4 Hotfix 6 4 0 Manage Users Updated Inquiry and Settlement and Admin Report User to also include access to Posting Files 5 13 2010 2 4 Hotfix 8 4 0 Manage Users Updated Password Rules to PayPoint Login and Passwords must be at least 8 Password Policy characters long and must contain letters and at least one number and may contain special characters Numbers may not be at the beginning or end of the password 5 13 2010 2 4 Hotfix 8 7 0 Reports Added functionality to Search by the Payment Post Date to the following reports Version 2 6 0 Page viii June 20 2011 PayPoint User s Guide Ias First Data Transaction Detail Transaction Summary Payment Summary eCheck Reports 5 13 2010 2 5 5 0 Search Screen Implemented in PayPoint 2 4
41. e 8 1 2006 11 00 AM You can also use the calendar control to select your date NOUDVYe EEEE i iser ID Breakout i H Fixed Date Range Y N Save As Template Run Report Cancel o Current Date Today s date Version 2 6 0 Page 105 June 10 2011 PayPoint User s Guide u First Data o Current Week Saturday to Friday of the current week o Current Month First day of current month to the current date o Last Week Saturday to Friday of the prior week o Last Month First day of prior month through last day of prior month Note You can only run the Transaction Detail Report for a total 31 day floating period Check Search by the Payment Post Date if you want to report all the payments authorized during a selected period Otherwise it would search on payment save date For example a future dated payment will have a different payment save date than payment post date 4 Site Choose from a list of available sites 5 Agency Choose from a list of available agencies associated with the above site Only choose one agency 6 Application Choose from a list of available applications from the above agency You may select more than one application to consolidate on the reports To select more than one application hold sown the CNTL key and select any applications you would like to add my clicking on them with your mouse 7 Payment Medium Choose from the available types of Payments T
42. e Closed Unresolved e Escalated Version 2 6 0 Page 159 June 10 2011 PayPoint User s Guide Ias First Data Make New Payment When the CSR clicks on Make New Payment they will be presented with the PayPoint New Payment Options where the CSR may select the payment medium and payment channel Payment Options Indicates Required Select the Application for the payment Dental 709 es Select the payment medium E Check X Select the payment channel voice X Continue Cancel The basic information from the original payment pre fills the eCheck Payment Form E Check Payment Dental Billing Address First Name M L Last Name Street Line 1 Street Line 2 City State Select State X Zip Country UNITED STATES X Phone E Mail Shipping Address V Same as Billing Payment Details Payment Amount 13 01 Convenience Fee 9 90 Payment Date 06 13 2011 v Exception Note Account ID Region North South Payment Method Name On Account Account Number Routing Number Account Type Checking Savings Authorization Medium web Indicates a required field Submit Payment Version 2 6 0 Page 160 June 10 2011 PayPoint User s Guide i First Data The CSR completes the new account number and routing number and clicks Submit Payment and Payment Results are displayed Payment Results Paymi Api Payment Status Confirmation Number Payment
43. one for 5 20 and another 7 10 with a total difference of 12 30 Declined Transactions Declined transactions are transactions that fail during the authorization process with the processors for Credit Card e Check and PINless Debit How do I communicate an e Check declined transaction to the customer Here s the information that you can communicate to your customers We are sorry that we cannot accept your check at this time Our decision is based in whole or in part on information provided to us by TeleCheck We encourage you to call TeleCheck at 800 366 2425 or write TeleCheck Customer Care at P O Box 4513 Houston TX 77210 4513 Please provide TeleCheck your driver s license number and the state where it was issued and the complete banking numbers printed on the bottom of your check Under the Fair Credit Reporting Act you have the right to a free copy of Version 2 6 0 Page 164 June 10 2011 PayPoint User s Guide n First Data your information held in TeleCheck s files within 60 days from today You may also dispute the accuracy or completeness of any information in TeleCheck s consumer report TeleCheck did not make the adverse decision to not accept your payment item and is unable to explain why this decision was made Since the reason for the decline is confidential you need to inform the customer to call the phone number as directed in the instructions above The customer will need to provide a driver s license n
44. part of a transaction Any future actions against the original payment such as refunds are stored under the original transaction The transaction holds all of the general account information associated with a payment i e Account Number Name Address etc the Transaction screen displays general account holder information as well a history of actions that may have taken place since the original payment was received Payment Amount Amount of the payment to be made Encoding Type Type of Processor Request Version 2 6 0 Page 41 June 10 2011 PayPoint User s Guide _ HISTORY Ias First Data This screen displays the request for sale information for the transaction It can be accessed by clicking on each of the Status Links from the Payment Details Screen Payment Processor Details Confirmation Number 10052600144129 General f Payment Transaction ID Amount 472898 Settled T 12 00 6 15 2010 12 08 22 PM Encoding Type Concord Request Settlement Complete Settled 6 15 2010 12 03 34 PM 6 15 2010 12 03 06 PM Settlement Response Success Settlement Request 5 26 2010 4 32 17 PM Sale Complete Success 5 26 2010 4 32 15 PM StoreID StoreKey ApplicationID TerminalID ReferenceNumber not displayed Sale Request govone0l PayPoint v1 4 0 0i CashierNumber TransactionAmount 0 12 00 Request SalesTaxAmount
45. payment or the bank account has an ACH Debit Block NSF e Check specific Indicates the payment was returned Non Sufficient Funds from ACH processing reversing the original payment Account_Invalid e Check Specific Indicates the payment was returned from ACH processes as an invalid account reversing the original payment Merchant ID This is an ID of the Merchant Account used if the payment detail action required communications with a processor such as a Credit Card processor It is important to note that this is not your merchant account It is an identifier that points to your merchant account configuration within the PayPoint system Est This is the calculated date when funds will be debited from the consumer s Settlement account Submission Settlement If the payment detail record has been settled this value will be filled with the ID settlement ID settlement batch number that this payment is contained within Version 2 6 0 Page 35 June 10 2011 PayPoint User s Guide Ias First Data Settlement If provided by the processor this is the reference number provided by the Ref Code 1 processor Settlement If provided by the processor this is the transaction id provided by the Ref Code 2 processor Auth Code This is the authorization code for credit card payments only Export All successful payment activity associated with Sales Refunds Returns Timestamp Voids and chargebacks are extracted on a daily basis and m
46. process that takes place for a purchase cancellation has its own confirmation number Choosing Confirmation will take you to the Payment Details screen Status Shows the status of the transaction that is associated with this payment In addition it shows the result of the payment detail action such as success or declined Account Displays a graphic of the type of payment received and the last four digits of the account Version 2 6 0 Page 26 June 10 2011 PayPoint User s Guide Ias First Data Amount Shows the dollar amount associated with the payment detail This will be a positive dollar amount for payment detail actions such as payments or chargeback reversals and a negative dollar amount for actions such as refunds voids or chargebacks Date Shows the Date Time stamp of when the payment detail action was received Name Displays the name of the account supplied at the time of the original payment Reference Displays the first several characters of the custom identifier value provided by the customer application at the time of the payment The contents of this value will depend on the applications that are integrated to PayPoint It may contain cross reference information such as invoice numbers ticket numbers or other information that provides a reference back to the storefront application Version 2 6 0 Page 27 June 10 2011 PayPoint User s Guide i First Data Exporting Search Results From the
47. required option called Authorization Medium This will be ultimately mapped to the Standard Entry Class Code that will be used for the NACHA file The options and NACHA mapping are Authorization NACHA Standard Entry Class SEC Medium Option Code Mapping Web WEB WR ooo o yo Watkin ae a Note There is an option on the eCheck boarding form where you can identify the valid Authorization Mediums to be listed in the dropdown 17 Choose Submit Payment This displays the Payment Results screen Version 2 6 0 Page 86 June 10 2011 PayPoint User s Guide Ias First Data ENTERING PINLESS DEBIT PAYMENT DETAIL This screen allows detailed information to be collected and processed by the system At a minimum you are required to enter the payment amount card number and an expiration date Debit Payment Dental Billing Address First Name M I Last Name Street Line 1 Street Line 2 City State Select State aud Zip Country UNITED STATES v Phone E Mail Shipping Address V same as Billing Payment Details Payment Amount 0 00 Convenience Fee 9 90 Reference Payment Method Name as it Appears on Card card number Expiration Date month v Year v PINless Debit Validation The minimum required fields required for PINless Debit transactions are e Payment Amount e Card Number e Expiration Date Note Entering more details here makes searching easier later Version
48. selected the user s will be prompted to change their password the next time they login 6 Unselect Account Disabled if the account has been locked out Delete User This screen allows the capability to delete a user from PayPoint The account will be completely removed from the system If the user requires access again the account must be recreated Note To temporarily suspend user access to an account select the ID and choose Account Disable checkbox from the Edit screen Users Search for User myv y Wildcard may be used as long as your search contains at least 3 characters before the wildcard User Role Applications Delete admin myway com Administrator Full Application List go MyWay Insurance Insurance Brokers Marketing Packets MyWay Insurance Insurance Brokers myway nodental myway com Payment amp Research No Refund or Chargeback Enee go MyWay Insurance Insurance Brokers Training To Delete a User 1 Locate the user using search or by paging through the user screens 2 Select the Delete checkbox to the right of the user and then select Delete Version 2 6 0 Page 19 June 10 2011 PayPoint User s Guide Ias First Data 5 0 Search Screen In this section we will discuss O O O O Searching by application Search Results Refund Chargeback Searching by Site Agency or Application In general users performing searches should utilize one or more of the search options to help tar
49. sown the CNTL key and select any applications you would like to add my clicking on them with your mouse Version 2 6 0 Page 121 June 10 2011 PayPoint User s Guide u First Data 7 Check to show Reference Field 8 Select Report Layout Default or Site Level Default just reviews application Site Level analyzes all payments for all applications within the site 9 Report Format Select from one of the following formats pdf csv xls and xml 10 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Create and Use Report Templates Templates are the fastest way to create reusable reports For example if you needed to look at returns for a particular agency every day you should create a template Templates remain in the Report Template area until deleted Note When creating a template you would not want to select a Fixed End date Let the system define the dates to make Daily Weekly Monthly or To Date reports Report Templates Delete Selected Templates CL Payment Type Summary Report Ej O Transaction Summary Report To create a template 1 Choose Create New Report 2 Select report field options 3 Select SAVE AS TEMPLATE option m next to the template name Note To change template field options click on the Template Name To remove the template choose Delete To run the template click the Run icon Print Export Reports Reports can be printed or opened i
50. the original payment was received R refers to Refund A payment that has not already been fully refunded will have an R next to it allowing you to quickly access the Refund option If you select the R link you will be presented with a refund screen for that payment At what point has the e Check been initiated deposited to city s account cleared through the customer s account and thereby completed Initiation is done daily weekends and banking holidays excluded In general ACH funds are deposited into your account within 24 48 hours Version 2 6 0 Page 166 June 10 2011 PayPoint User s Guide u First Data At what point is the process eCheck successfully completed If e Check accepts the payment without authorization errors it is considered complete Your confirmation number is a record of its existence in PayPoint The payment is used for settlement that night Assuming there are no returns stop payments or other problems with settlement you should receive funds within 24 48 hours Keep in mind that a return can be issued on a payment for up to 60 days When the eCheck process is completed what term is used When the status is Settled Settled or Success this means that the payment has been successfully issued to the ACH network and there has not been any negative notifications received against that payment The ACH network is not a real time network that means it does not provide confir
51. u First Data PayPoint User s Guide Version 2 6 0 June 10 2011 First Data Corporation Suite 300 11311 Cornell Park Drive Cincinnati Ohio 45242 www firstdata com 2004 2011 First Data Corporation All Rights Reserved This document contains unpublished confidential and proprietary information of First Data Corporation You may not disclose copy or use any part of this material for any purpose in any medium outside First Data Corporation without the express written consent of First Data Corporation PayPoint User s Guide Table of Contents Disclaimer u First Data pi o Revision History pi o 1 0 Introduction 1 Who Should Read This Manual 2 The MyWay Insurance Example 2 Guide Overview 3 2 0 How to Login 3 Log In Screen 4 Change Password 5 Choose Time zone 6 3 0 Basic Site Navigation 7 Site Logo 8 Site Title 9 Menu Bar 9 4 0 Manage Users 11 PayPoint Login and Password Policy 11 Access Rights 12 Roles 12 Creating Users 16 Search for a User Account 17 Edit User 18 Change User Password 19 Delete User 19 5 0 Search Screen 20 Searching by Site Agency or Application 20 Search Results 25 Exporting Search Results 28 Payment Details 32 Transaction T Detail 37 Credit Card Payment Processor Details 40 E Check Payment Processor Details 54 PINless Debit Payment Processor Details 68
52. unable to process this transaction with the payment information provided Please use a different form of payment at this time You may contact your bank for additional information Version 2 6 0 Page 65 June 10 2011 PayPoint User s Guide Ias First Data TeleCheck Non Face to Face NFTF e Check Settlement Request TeleCheck e Check Settlement Request Screen Includes Response Description Unique ID specific to the Merchant involved in the transaction This is an id assigned by PayPoint MERCHANT_ID Subscriber or TeleCheck Product ID assigned by TeleCheck YC Version of the Certified PayPoint Product RANS TYPE 3 Settlement Command Billing Control Number PayPoint generated unique transaction identifier attached to all Adjustment and Sale transactions to support reporting and reconciliation activities Example 1 426191 426755 782 1 Type of Payment Transaction ID PaymentID PayPoint Application ID Payment Refund Indicator Type of Payment 1 Primary Payment 2 Convenience Fee Payment Refund Indicator 1 Primary Payment 14 Full or Partial Refund Tracking ID is a number assigned by the payment processor specific to the transaction This number can be provided to the payment processor when attempting to research payments within their system When sending payments to the payment processor PayPoint always send the unique internal payment id Version 2 6 0 Page 66 June 10 2011 PayPoi
53. 011 12 03 10 PM 5 2 2011 1 51 59 PM 5 2 2011 1 52 09 PM 5 2 2011 1 52 10 PM 5 2 2011 1 52 11 PM 5 2 2011 1 52 11 PM Customer Name Status Settled Ronda Tester Settled Settled Settled Ronda Tester Ronda Tester Ronda Tester Settled Settled Settled Ronda Tester Ronda Tester Ronda Tester Payment Details Confirmation Number Payment ID 559284 General Application Transaction ID Payment Amount 10 00 11050300229709 Dental 709 558394 Payment Success 5 3 2011 3 58 50 PM History 5 3 2011 3 58 49 PM Sale Complete Success Sale Request New Note Notes Payment Timestamp Payment Channel Web Payment Code Primary Origin Flags Feature Flags User ID Version 2 6 0 5 3 2011 3 58 49 PM WebService Production ConsumerEnrolled EPayWebService Page 120 June 10 2011 PayPoint User s Guide Ias First Data Pogi i Duplicate Payment Report 1 Report Name Enter a descriptive title micetes ereauires fisia Report Name Duplicate Payment Report 2 Report Description Use this field to a Sr enter a detailed description of the report Date Range Current Day v Current date minus 0 days to Current date minus 0 days 3 Date Range Use the drop down list to choose from Defaults to Current Day Maximum of 31 day s data allowed V Search by Paym
54. 07 R08 R09 R10 R11 R1 A C Include Exception Criteria Save as Default Search Show Summary Show Payments The CSR may enter the Search Criteria in the Main Search and also in the Exceptions to locate an item to be worked Search Results 1 2 of 2 records Export Results Excel CSV Confirmation Status Account Amount Date Name Reference T 11041600229612 Final Non Sufficient Funds Success EA 1111 13 01 4 16 2011 6 31 38 PM Test Tester T 11041300229611 Final Non Sufficient Funds Final Non Sufficient Funds S 1111 13 01 4 13 2011 6 29 10 PM Test Tester Version 2 6 0 Page 157 June 10 2011 PayPoint User s Guide The CSR may click on the Confirmation Number to view the Payment Details i First Data Payment Details Confirmation Number 11041600229612 Payment ID 559200 General Application Dental 709 Transaction ID 558315 Final Non Sufficient Funds Payment Amount 4 16 2011 6 31 38 PM 13 01 Settlement ACH Refund Submitted Success History 4 16 2011 6 31 38 PM New Note Payment Timestamp Settlement Response Final Non Sufficient Funds 4 16 2011 6 31 38 PM Payment Channel Unknown Payment Code Primary Origin Flags AdminWeb Production Feature Flags ConsumerEnrolled Payment Command NSF Payment Details Merchant ID Settlement ID Settlement Ref Code 1 Settlement Ref Code
55. 1 PayPoint User s Guide Ias First Data Validation Rules for New Payment Similar validation rules exist for the New Payment screens as exist for the MakePayment APIs These rules are described in the following sections COMMON FIELDS WITH CREDIT CARD ECHECK AND PINLESS DEBIT TRANSACTIONS First Name 25 Optional Required for TeleCheck eCheck he validation rule is that First Name may contain letters and or numbers First Name must contain only ith spaces allowed and the letters with no spaces no following special characters which numbers and no special are period comma dash and characters apostrophe Last Name 50 he validation rule is that Last Name Required for TeleCheck eCheck may contain letters and or numbers Last Name may contain numbers ith spaces allowed and the or letters with spaces allowed and following special characters which the following special characters are period comma dash and which are period dash and apostrophe apostrophe Billing and Shipping US Address Information Street Line 1 50 Optional Optional he validation rule if filled is that he validation rule if filled is that Street may contain letters and or Street1 may contain letters and or numbers with spaces allowed and the numbers with spaces allowed and following special characters which _ the following special characters are period comma and the pound hich are period comma and the sign pound sign Note If using Chase
56. 121000358 Web Checking Success 08110500027480 0 00 10 00 138868 Test Test 1111 121000368 Web Checking Success 081 10500027480 0 00 5 00 Total Transactions 2 Total 15 00 Total for Agency Employers Total Transactions 2 Total 15 00 Total for Site MyWay Insurance Total Transactions 2 Total 15 00 1 Report Name Enter a descriptive Transaction Summary Report Indicates a required field title Report Name Transaction Summary Report 5 E F Description 2 Report Description Use this field to enter a detailed description of the A Ea Current date minus 0 days to report Current date minus 0 days 2 O Search by Payment Post Date 3 Date Range Use the drop down list to choose from Defaults to Current we se a Day Payment Medium all x Batch single Batch o Fixed Date Enter Start and End O Ony Completed Batches Payment Portion Any v Date You may enter date and Payment Origin fany a Payment Status All time to narrow your report results Cichacio indiaded A ES The format is mm dd yyyy success Cancelled 3 C Declined CO Settled HH MM AM PM i e 8 1 2006 onar E R 11 00 AM You can also use the ee Eeo ACH Return Codes A calendar control to select your date Output Format PDF x a Date Range Fixed Date Range Start e3 End faa o Current Date Today s date o Current Week Saturday to Friday of the current week Version 2 6 0 Page 102 June 10 2011 PayPoint User s Gui
57. 7 2009 12 57 58 PM Account Type E Check Checking Routing Number 121000358 Version 2 6 0 Page 144 4 A111 Account Number June 10 2011 PayPoint User s Guide Managing Expired Credit Card Registrations PayPoint has added the enhancement to export the following fields in a tab delimited file This will allow PayPoint merchants the ability to manage credit card registrations and expiration dates Once the updated expiration data is obtained the PayPoint Administration Site Edit Registration can be used to update the registration data The registration export file will be placed in the same folder as the posting files using the file name format SiteID CCY YMMDD ExpiredCards csv where CCY YMMDD is the date the export was executed If you are interested in obtaining this data please contact PayPointSupport paysupport firstdata com This will be n First Data File Layout PayPoint Registration ID Expiration Month Expiration Year 2 digit CardType Phone Number Last 4 digits of Card Number Full Name First Name Last Name Address City State Zip Country Email Address scheduled monthly Please indicate the range of months that you would like this data i e expires within x months and also if you want already expired cards excluded Version 2 6 0 Page 145 June 10 2011
58. Date Billing Address Dental Payment Success 11061300229754 6 13 2011 TEst Tester Payment Method Payment Amount Convenience Fee Total Amount E Check Checking x1111 121000358 13 01 0 00 13 01 Reference 1234567 N 4 Printable Version Return to Original Transaction Version 2 6 0 Page 161 June 10 2011 PayPoint User s Guide Ias First Data Reattempt Payment When the CSR selects ReAttempt Payment they are presented with the eCheck Payment Form completely filled in from the original payment The CSR may then make the correction and submit payment E Check Payment Dental Billing Address First Name Test M I Last Name Tester Street Line 1 Street Line 2 City State Select State ba Zip Country UNITED STATES zZ Phone E Mail Shipping Address V same as Billing Payment Details Payment Amount 13 01 Convenience Fee 9 90 Payment Date jo6 13 2011 Exception Note o Account ID 1234567 Region North South Payment Method Name On Account Test Tester Account Number Routing Number 121000258 Account Type Checking Savings Authorization Medium web v indicates a required field Version 2 6 0 Page 162 June 10 2011 PayPoint User s Guide r First Data The CSR may return to the Original Transaction or any of the attempts and see the Exception History There w
59. EMPLATE Saves the report field options for future use SUBMIT or CANCEL E Check Returns The E Check Returns Report provides summary and detailed information about eCheck Returns E Check Returns Summary Report Criteria Report Date 6 26 2009 11 41 22 AM Date Range 6 1 2008 to 6 30 2008 11 59 59 PM Standard Entry Class Code All ACH Return Codes R03 Draft Indicator All Site MyWay Insurance Agency Employers Application s Dental MyWay Insurance Employers Dental SEC Code Total Trans ACH Returns Percentage CCD 1 0 0 00 PPD 8 0 0 00 TEL 3 0 0 00 WEB 299 0 0 00 Total 311 0 0 00 Total for Agency Employers 311 0 0 00 Total for Site MyWay Insurance 311 0 0 00 Version 2 6 0 Page 117 June 10 2011 PayPoint User s Guide ra First Data E Check Returns Details Report Criteria Repor Date 2 25 2009 9 10 48 AM Date Range 1 1 2009 to 1 31 2009 11 59 59 PM Standard Entry Class Codes PPD TEL WEB Return Codes R3 Draft Indicator All Include Reference Yes Site All Agency All Application s All MyWay Insurance Employers Dental SEC Code Trans Customer Name Account Routing Channel ACH Draft Return Code Reason Confirmation Payment Amt WEB 12345 Test Customer 1234 123456789 Wed ACH RO3 No Acct Unable to Loc 123458678901234 123 45 Ref 1234567890122456 090117 WEB 12346 Test Customer 1234 123456789 Web Draft RO3 No Acct Unable to Loc 12345878901234 123 46 Ref 1234567890123458 090117
60. P description of the report Current Day na 3 Date Range Use the drop down oC list to choose from Defaults to lo Current Day o Fixed Date Enter Start and End Date You may enter date and time to narrow your report results The format is mm dd yyyy HH MM AM PM i e 8 1 2006 11 00 AM You can also use the Save AsTemplate Run Report Cancel calendar control to select your date Fixed Date Range Y pO o Current Date Today s date Version 2 6 0 Page 113 June 10 2011 O O O O PayPoint User s Guide u First Data Current Week Saturday to Friday of the current week Current Month First day of current month to the current date Last Week Saturday to Friday of the prior week Last Month First day of prior month through last day of prior month Site Choose from a list of available sites 5 User ID To narrow your report to a specific user you may enter a single userid email address 6 Show Detail Check this option to display the site agency s and application s for each of the users Report Format Select from one of the following formats pdf csv xls and xml 8 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Billing Report The Billing Report provides billing data used for PayPoint Invoicing The billing data system includes the following Separate read only billing table for billing events Billing event is capt
61. Page 1 June 10 2011 PayPoint User s Guide n First Data Who Should Read This Manual This manual is intended primarily for agency employees who have the need to administer research fiscal manage and perform customer services but can be used by anyone who needs to know how to use the PayPoint Engine Since this is a How To book there is sufficient detail to provide a solid understanding of what the application is designed to do how it works and how to use it effectively The MyWay Insurance Example Throughout this guide we will reference a fictional insurance company MyWay E ET Insurance This will allow you to see how the different features and functionality of PayPoint can be integrated For this example MyWay Insurance has three different divisions or agencies Employers Insurance Brokers and Members Each Agency has different applications CoN More information about MyWay Insurance will be described as we explain the different features and functionality of PayPoint G MyWay sga Insurance Insurance Brokers Employers Members Version 2 6 0 Page 2 June 10 2011 PayPoint User s Guide Ias First Data Guide Overview The User s Guide consists of the following sections How to Login Basic Site Navigation Search Screen New Payment Settlement History Registration Recurring Payments Reports Manage Users Consumer Payments Management Frequently Asked Questions
62. Payment Processor Details Confirmation Number Transaction ID General Payment Amount Encoding Type 3 28 2011 11 24 53 AM 3 28 2011 11 24 53 AM 3 28 2011 11 24 52 AM History StoreID StoreKey ApplicationID TerminalID ReferenceNumber CashierNumber TransactionAmount SalesTaxAmount Request AccountNumber ExpirationMonth ExpirationYear BillingCountry ShippingCountry TaxExemptFlag PayeeAcct UseCredit UseCFMerch Version 2 6 0 Page 68 11032800229596 558302 Settled 15 00 Concord Request Settlement Complete Settled Sale Complete Success Sale Request govone0i not displayed PayPoint v1 5 0 02 559186 0 15 00 0 00 not displayed 03 11 US US False o0259999999999999999 False False June 10 2011 PayPoint User s Guide GENERAL Ias First Data The Payment Details for all payment types contain the same General fields These fields are e Confirmation Number e Transaction ID e Payment Amount e Encoding Type Payment Processor Details Confirmation Number Transaction ID General Payment Amount 11032800229596 558302 Settled 15 00 Encoding Type Concord Request 3 28 2011 11 24 53 AM History 3 28 2011 11 24 53 AM Settlement Complete Settled Sale Complete Success 3 28 2011 11 24 52 AM Sale Request Below are descriptions for these fields Confirmation All payment detail re
63. Payments Data Manager role has the ability to Data Manager access the Consumer Payments Data Management toolkit only The Consumer Payments Enrollment Manager role has the ability to access Consumer Payments Enrollment Management and Payment Searches only Consumer Payments Enrollment Manager Inquiry Only User The Inquiry role allows the user access to the Search screens and the screens linked with these screens There are no Payment Refund or Chargeback access allowed Inquiry Only With The Inquiry Only with Settlement role allows the user access to Settlement the Search screens the Settlement screens and the screens linked with these screens There are no Payment Refund or Chargeback access allowed Inquiry and Settlement The Inquiry Only with Settlement role allows the user access to Version 2 6 0 Page 12 June 10 2011 PayPoint User s Guide u First Data Role i eseription _ _ O and Admin Report the Search screens the Settlement screens and the screens User linked with these screens There are no Payment Refund or Chargeback access allowed Payment amp Research The Payment amp Research role allows the user the capability to Make Payments Research Refund and Chargeback Payment amp Research The Payment amp Research With Audit Report and Refund role with Audit Report and allows the user the capability to Make Payments Research Refund Refund and Chargeback Payment amp Research Th
64. Point Application number followed by the current version of PayPoint TerminalID Unless you are using terminals that need to be identified by the Merchant this will be defaulted to 01 ReferenceNumber Unique PayPoint number sent to the processor for tracking purposes CashierNumber Defaulted value of 0 TransactionAmount Amount of the payment issued to the processor SalesTaxA mount If provided during the payment entry the amount of sales tax that was charged is shown Version 2 6 0 Page 71 June 10 2011 PayPoint User s Guide Ias First Data Sale Complete Concord PINless Debit Sale Complete Screen Items include ResponseCode Unique Return Code sent back to PayPoint from the Processor ResultCodeEFS Unique numeric return code associate with the Response Code PES ium by da poems onn RO ResultMessage Contains any text message associated with the response returned by Sea iepa o S A eaa TransactionID Unique transaction number assigned by the Processor associated pene einancestiagpoads o s ApprovalNumber Approval number assigned to the payment by the processor AuthorizationNumber Authorization number assigned by the payment processor May be same as ApprovalNumber ReferenceNumber Unique number assigned by PayPoint and sent to the processor for a Pe coco Tas auner s eon aye Version 2 6 0 Page 72 June 10 2011 PayPoint User s Guide Convenience Fee Models n First Data PayPoint supports charging co
65. Search Enable Post date Payments made or Post dated Payments executed during a date range Yes and any associated Refunds or eCheck returns or Chargebacks Post dated Payments when they are initially saved in PayPoint No eCheck Returns or Chargebacks received on a specific day or range No Refunds processed on a specific date or range No Version 2 6 0 Page 21 June 10 2011 PayPoint User s Guide u First Data 4 Select Payment Type Allows for the selection of the following payment types e Any Will select all payments e Credit Card eCheck e PINless Debit 5 Select Status Allows for selection of the status of the payment e Success e Pending e Cancelled includes voids and refunds e Declined e Settled e Chargeback e ECheck Returns e Error 6 Select Payment Portion Allows for the selection of primary payments convenience fees or any payment 7 Enter Confirmation Number This provides a direct search by the confirmation number of the transaction The whole confirmation number must be used You can enter multiple confirmation numbers separated by commas up to 300 characters 8 Enter Transaction ID A Transaction ID is created at the time of the initial payment Transaction ID contains details such as transaction status account information used in making the payment and a history of payment actions A Transaction will contain one or more payment actions including the initial payment Additional payme
66. Search Results Screen you can export the payment details of your search into Excel up to and including 5000 records Search Results 1 15 of 25 records Export Results Excel CSV Confirmation Status Account Amount Date Name Reference TRC 10052600144129 Settled Settled YSA org 12 00 5 26 2010 4 32 15 PM 10052600144127 Verification Failed Verification Failed Sak 9071 12 00 5 26 2010 2 43 59 PM Test Tester xy g 10052100144126 Settled Settled pa 13 00 laai 9 41 10 a Erie 6543 a TR 10052100144125 Settled Settled 1111 13 00 5 21 2010 9 39 49 AM 6543 TR 10051800144124 Settled Settled ecneck 1111 123 45 5 18 2010 3 02 35 PM TR 10051400144123 Settled Settled ecnecx 4321 12 00 5 14 2010 12 22 58 PM Test Tester TR 10051400144122 Settled Settled Feal 2345 12 00 5 14 2010 12 22 35 PM FE IR 10051400144121 Settled Settled eel 1111 12 00 5 14 2010 12 22 24 PM Test Tester TR 10051300144120 Settled Settled rea 1111 12 00 5 13 2010 3 18 08 PM Test Tester f The export results can be saved locally or opened directly into Excel The fields in the export file are listed below TransactionID PaymentID AppID Transaction Result Result of the overall transaction Declined Payment Success Communication Error Settled Cancel Success Verification Failed Error Payment Pending Chargeback CreditCard Settlem
67. User Bulk Import BulkPaymentWorker Version 2 6 0 Page 31 June 10 2011 PayPoint User s Guide Ias First Data Payment Details To view Payment Details choose a confirmation number from the Search Results screen Payment Detail allows you to review payment information and create new notes The option buttons change depending on status Payments within the PayPoint system are tracked within a transaction The transaction can be made up of multiple payment details including Primary Payment always exist Convenience Fee Payment Refunds Voids Chargebacks and Chargeback Reversals In all cases the transaction will always contain a Primary Payment Over the history of the payment the other detail types may or may not occur As each action is taken against the Primary payment a new payment detail record with a unique confirmation number is created For example you may have a transaction made up of an original payment and a refund executed 10 days after the payment was settled PayPoint tracks successful and unsuccessful payment details An example of an unsuccessful transaction could be a declined payment by the credit card processor due to Address Verification Check CV V2 Check or insufficient funds Payment Details Refund Chargeback Confirmation Number 10052600144129 Payment ID 473559 General Application Dental 709 Transaction ID 472898 Settled Payment Amount 12 00 6 15 2010 12 08 22 PM Settl
68. Users PayPoint Administrators are designated by the agency Ideally there should be a primary administrator and a backup These administrators have access to all user access capabilities These functions include the following e Adda User e Search for a Current User e Edit User Access e Change Passwords e Delete a User Logins and passwords created by PayPoint Administrators must follow the PayPoint login and password policy PayPoint Login and Password Policy The PayPoint login and password policy is listed below The Login must be in valid email format x x xxx Except for the email format there are no length restrictions Password Rules Passwords must be at least 8 characters long and must contain letters and at least one number and may contain special characters Note It is highly recommended that passwords selected be strong passwords containing numbers letters and special characters User Lockout Three failed attempts will lockout the user The user may be re TNT ids e Payen Adis assigned to out organizadon Force Password The user may not change their password to any of the last five Session Inactivity There is a system wide session timeout of twenty minutes feat nn PayPoint Generated When you select the option for PayPoint to generate a password the Password Rules result is created by a random character generator with a length of at least eight contains at least one letter and one number and uses the fo
69. Version 2 6 0 Page 125 June 10 2011 PayPoint User s Guide Settlement Details The Settlement Details screen shows when the Set was successful Settled Settlement Details Settlement ID Application s Processor Type Start Timestamp End Timestamp Total Time h m s Result General Batch Count Balance Amount Ias First Data tlement Transaction took place and whether it 102811 Dental eCheck NFTF 8 20 2010 8 06 06 PM 8 20 2010 8 06 07 PM 00 00 01 Success 0 0 00 Batch ID Processor Reference Code Processor Response NFTF No payments to send for settlement Back to Search Resu Field Settlement ID Processor Type Description PayPoint Credit Card E Check or PINle Its New Search Reference number for settlements which can be used for searching The settlement ID is a unique identifier associated with a single settlement batch Each payment that was a part of the settlement batch will be stamped with this same settlement ID and is visible on various screens or reports within Shows the type of batch settlement that was executed Possible values are ss Debit Start Timestamp Time the settlement process started End Timestamp Time the settlement process ended Results Successful Incomplete or Error Settlements should always be successful However there may be events beyond PayPoint s control that produce an Error or Incomplete settle
70. ability to perform a chargeback or reversal depending on the current state of the payment Initiating a Chargeback or a Chargeback Reversal to a payment does not cause any financial transactions to occur This is only a notational transaction Chargeback Application Dental Chargeback Type Full O Partial Original Payment Amount 12 00 Refunded Amount 0 00 Refundable Amount 12 00 Chargeback Amount Chargeback Date 09 29 2010 es Note To enter a chargeback Enter the Chargeback Type Full or Partial Enter the Chargeback Amount Enter the Date for the Chargeback transaction Enter a comment in the Note section Choose Chargeback to continue to the Results screen After viewing the results choose Printable Version or Main Menu Version 2 6 0 Page 77 June 10 2011 PayPoint User s Guide Saving and Sharing Searches The following is the process to create a saved search 1 Enter the search criteria Search Ias First Data Clear Search Application I Saved Searches J Include Exception Criteria save as Default Search Quick Set Begin Date From 09 28 2010 Fs Payment Type Any v End Date To 09 29 2010 Es Status any v Ll Search by Payment Post Date Payment Portion Any v Confirmation Number p Account Last 4 Digits Transaction ID Auth Code Payment ID Amount User ID Name
71. acking ID is a number assigned by the payment processor specific to the transaction This number can be provided to the payment processor when attempting to research payments within their system When sending payments to the payment processor PayPoint always send the unique internal payment id aan Code and Description O Success a Input Value submitted does not meet field validation cae Correct problem and resubmit Action Not Authorized Merchant Account is not authorized for this nto pa Credential Error Merchant provided username or password are not valid Business Evaluation Authorization has been Failure declined due to screens Merchant should display text to consumer contained in statusDisplayDescription field Consumer should call TeleCheck Customer are 410 Customer Info Not Valid Information provided cannot be validated for rncion Consume should veiy ormaton adaa o o 420 Value Not Serviceable Bank account cannot be accessed through ACn Consmet sey rman edb Version 2 6 0 Page 58 June 10 2011 PayPoint User s Guide Ias First Data o 500 General Error Please call Merchant Services Description of Error Response Not used Details TeleCheck Horizon Emulator e Check Settlement Response TeleCheck e Check Settlement Response Screen Includes Response Description TrackingID Tracking ID is a number assigned by the payment processor specific to the transaction This number can be provided to the
72. acter field identifies the message format with the Vital eee sa APP_TYPE The Vital authorization system supports a number of S Samian aaee an O ACI l character field contains Returned Authorization Characteristics BS ntete The 4 character numeric field contains a number assigned by the signing member processor or merchant to identify a specific merchant store in the Vital System Terminal Number ASC Authorization Source Code 1 character code indicating the source of the authorization code TRANS_SEQ_NU This 4 character numeric field contains a terminal generated transaction sequence number to be submitted in all authorization request messages BATCH 3 character numeric field contains a batch sequence number PANE poemettyteminds RC Response Code 2 character response code indicating the status pe ittenitennimrepeit APPR_CD 6 character field contains an authorization code when a transaction meen nttengooet DATE The Date of the authorization TIME The time of the authorization AUTH_RESP_TX 16 character response filed aes oa RRN 12 character value reflecting the transaction retrieval reference PEN i yatosigson n Version 2 6 0 Page 48 June 10 2011 PayPoint User s Guide Ias First Data MasterCard Reference Number O O VAL _CD Optional 4 character field can contain specific information le generated by the card issuer If the Commercial Card Indicator aes was supplied in
73. ade available to agencies in the form of posting files These posting files provide a mechanism for the agencies to update backend account systems or transactional systems with PayPoint This date represents the date and time the posting file was created Version 2 6 0 Page 36 June 10 2011 PayPoint User s Guide Ias First Data TRANSACTION T DETAIL Every payment cancellation and chargeback has its own Confirmation Number However several confirmations may be tied together by one Transaction ID In the example below the customer has one Transaction ID 120307 and three confirmation numbers one for the Primary Payment one for the Chargeback and one for the Chargeback Reversal You can access the Transaction Details by clicking on the T shortcut in the Search results or by clicking on the Transaction ID from the Payment Details screen Transaction Detail Transaction ID Gross Payment Amount Net Payment Amount Tax Amount Application Custom Reference Data 472898 12 00 12 00 0 00 Dental 709 General Group ID Processor Type Credit Card Concord Recurring ID Registration ID Result Code Settled Post Dated For 5 26 2010 Timestamp 5 26 2010 4 32 15 PM Confirmation Number Amount Payment Type Status Payments x 10052600144129 12 00 Primary Settlement Complete Settled Name Credit Card Account VISA Credit Card xxxx xxxx xxxx 0026 04 12 Not Present Exception Tracking ID
74. and only the special special character period haracter period State Select from Dropdown Optional Optional The validation rule if filled is that The validation rule if filled is that Zip contains numbers only Zip contains numbers only Note When Address Verification Service AVS is enabled for Credit Card Zip is required field Country Required for international INot Supported by eCheck using addresses a Uses Country Codes identified in ISO 3166 a Pome o Must be numeric Must be numeric Billing and Shipping International Address Information Street Line 1 50 Optional Not Supported by eCheck using The validation rule if filled is that Street may contain letters spaces numbers and any special characters Supports standard and extended ascii character sets Version 2 6 0 Page 134 June 10 2011 PayPoint User s Guide i First Data Note If using Chase Paymentech Tampa platform the maximum length street line 20 Note When Address Verification Service AVS is enabled for Credit Card Street 1 is required field Street Line 2 Optional ot Supported by eCheck using The validation rule if filled is that TeleCheck Gateway Street may contain letters spaces numbers and any special characters Supports standard and extended ascii character sets 50 Optional ot Supported by eCheck using The validation rule if filled is that TeleCheck Gateway City may contain letters spaces
75. ansaction items include Ecomm_Goods_Ind Input from the customer application description of goods Values P Physical D Digital Present_Flag Card Present Flag Values 1 Card Not Present 2 POOLS caiman casei Customer_Street Street address of the credit card holder Customer_Zip Zip code of the credit card holder Version 2 6 0 Page 43 June 10 2011 PayPoint User s Guide Ias First Data Concord Authorization Complete Response Authorization Complete Response Items include Termination_Status Status of the request Success any other status means the request did not process properly Success does not mean the payment has processed through the system this is only the status of the request Trans_Seq_Num Sequence number of the transaction defined by Rita Intrn_Seq_Num A unique number assigned by Rita identifying the transaction Auth_Code Authorization code identifying the processor Result_Code Success 1 Unknown 0 In_Settle 1 Settled 2 Cleared 3 Captured 4 Approved 5 Declined 6 Voided 7 Deferred 8 Admin_Ok 9 Completed 10 System_Ok 11 Suspended 12 Restored 13 Report_Ok 14 Enqueued 15 AVS_Code The AVS Code values are populated with the information SON scree yaa age CVV2_Code The CVV2 Code values are populated with the information On pcre sande tact PPO ae Response_Text Text of the response based on the Termination Status and Payment Type Reference code returned from the processor Payment_Media
76. ars on Card Card Number Expiration Date month v Year X Indicates a required el The following are fields specific to PINless Debit Name as it 100 Optional Appears on he validation is that Full Name may contain letters and or numbers Card ith spaces allowed and the following special characters which are period comma dash and apostrophe Card Number Expiration Required Date Dropdown for two digit month and two digit year Version 2 6 0 Page 140 June 10 2011 PayPoint User s Guide MakePayment with Registrations Ias First Data 1 You may also create a payment that can be initiated from the Registration Details page Registration Details General Make Payment Create Recurring Schedule Edit Delete Registration ID 80610 Site 709 MyWay Insurance 826 Name TEst Tester Account Type E Check Checking Routing Number 121000358 Account Number 1111 Creation Date 8 17 2009 12 57 58 PM 2 You would then select the Application and Payment Channel for this payment Payment Options Select the Application for the payment Dental 709 RegistrationID 80610 Select the payment channel voice v 4 For eCheck Payments you may also select the Authorization Medium Indicates Required Continue Cancel 3 You would enter the Payment Amount and Reference Data and Submit Payment 5 You would then see the Payment Results screen P
77. assed through the system at the time of the payment This number stays with the payment throughout the cycle and is saved as part of the record in the database 12 Enter ACH Return Codes Enter or select the ACH Return Codes for your search Note This only available to PayPoint Merchants who connect to the TeleCheck NFTF Non Face to Face Platform 13 Enter Account Last 4 Digits This provides a direct search by the last four digits of the credit card number or bank account This returns all records with the same last four digits It may require additional research criteria 14 Enter Auth Code This provides a search by the Authorization Number used by Credit Cards only 15 Enter Amount Additional search criteria to narrow down the list of transactions Amount Entry Description Example lt 0 00 Returns all payment less than amount In this example returns all negative amount payment actions i e refunds voids eCheck returns negative reversals Note You must include a space after and before any sign i e gt lt in the amount field 16 Enter Name Additional criteria to narrow down the list of transactions This input automatically attempts to find names that match as much of the name that is entered For example if you enter John the system will return all payments start with John Note To search by first initial and last name enter J Smith You can also use first and last name or just last
78. ation Request Authorization Request Authorization Request Authorization Request Authorization Request Refund Request Refund Request Refund Request Version 2 6 0 Invalid Social Security Number Driver s License or Federal Identification Number Invalid Bank Account Routing Number Social Security Number Driver s License or Federal Identification Number Boarding Not Correct TeleCheck Unavailable Bank Account and Routing Number Fails TeleCheck Verification Issue with Authorization Issue with Refund Issue with Refund Invalid Value for Field Invalid Value for Field Merchant setup does not allow this type of transaction Processor Not Available Lost or Stolen Check Original transaction was not approved Refund or partial amount is gt original sale amount Invalid_Origi nal_ Transaction try again with corrected Information Driver s license or SSN or FEIN entered is invalid Customer may try again with corrected Information Bank Account Routing Number SSN or DL is invalid Customer may try again with corrected Information Merchant contact PayPoint Support Merchant contact PayPoint Support Customer may contact their bank for more information or use a different form of payment Merchant contact PayPoint Support Merchant contact PayPoint Support Merchant contact PayPoint Support Pa
79. ayment Results Payment Application Payment Status Confirmation Number Payment Date Dental Payment Success 11061300229752 6 13 2011 Billing Address TEst Tester Payment Method Payment Amount Convenience Fee Total Amount E Check Checking x11111 121000358 12 00 0 00 12 00 Reference Printable Version Version 2 6 0 76543 S 4 Return to Registration Page 141 June 10 2011 PayPoint User s Guide Ias First Data Creating Recurring Schedules with Registrations You may create a recurring schedule tied to a registration You must create a registration first and then you can add one or more recurring schedules to this registration Registration Details Make Payment Create Recurring Schedule Edit Delete Registration ID 80610 Site 709 MyWay Insurance 826 Name TEst Tester Creation Date 8 17 2009 12 57 58 PM Account Type E Check Checking Routing Number 121000358 General Account Number 1111 To create a recurring schedule you will need to enter the following information Recurring Schedule Detail Tadicates Required Application Dental Registration ID TEst Tester 80610 Status Amount Fee Account ID Region North South Start Payments Op or After c3 Stop Payments On or Before Es Interval Weekly Every Other Week Specific Days of the Month Specific Dates of the Year Day s
80. bit transactions This would be the type of credit card or Visa MasterCard branded debit card Visa MasterCard American Express Discover Confirmation 14 digit unique confirmation number Payment Type The type of payment ChargeBack CF Chargeback or refund for the Convenience Fee ChargeBack Primary Chargeback or refund for the Primary Payment Convenience Fee Primary Initial Payment Payment Command The purpose of the payment CHARGEBACK CHARGEBACK REVERSAL SALE VOID PRE AUTH PARTIAL CREDIT Partial Refund CREDIT Refund Payment Channel How the payment was made Web IVR WalkIn Voice Version 2 6 0 Page 30 June 10 2011 PayPoint User s Guide Ias First Data Fax Mail Recurring Bulk Payment Status The Status of the Payment Action Auth Complete Chargeback Chargeback Reversal Payment Error Refund Complete Sale Complete Sale Request Settlement ACH Submitted Settlement Complete Settlement Request Settlement Response Void Complete Void Request Settlement BatchID The Settlement Batch Identification User ID Payment Source User ID Custom Front end with ePayWebService Web Services Custom Front end with HTTP API HTTP API Consumer Web with and ConsumerWeb without Enrollment Note Use Enrollment Management option under Consumer Payments Management to research payments made by Consumer Payments enrolled users Consumer IVR ConsumerIVR Admin Web Login Email Address of Admin Site
81. ch the following special characters are period comma dash and which are period dash and apostrophe apostrophe Billing and Shipping US Address Information Street Line 1 50 Optional Optional he validation rule if filled is that The validation rule if filled is that Street may contain letters and or Street1 may contain letters and or numbers with spaces allowed and the numbers with spaces allowed and following special characters which _ the following special characters are period comma and the pound hich are period comma and the sign pound sign Note If using Chase Paymentech Version 2 6 0 Page 133 June 10 2011 PayPoint User s Guide i First Data ampa platform the maximum length street line 20 Note When Address Verification ervice AVS is enabled for Credit Card Billing Street 1 is required field Street Line 2 50 Optional Optional The validation rule if filled is that The validation rule if filled is that Street may contain letters and or Street may contain letters and or numbers with spaces allowed and numbers with spaces allowed and the following special characters he following special characters which are period comma and the which are period comma and the pound sign pound sign City Optional Optional The validation rule if filled is that The validation rule if filled is that City may contain letters with ity may contain letters with spaces spaces allowed and only the allowed
82. character field If Consumer Payments are enabled the Reference Field can be replaced with the Custom Data Fields created in the Consumer Payments toolkit This will occur if the custom data fields are all custom not challenge and set to include on posting file This allows the CSR to enter the reference data in a consistent order and follow validation rules See Consumer Payments Integration Guide for more information on how to use the toolkit E Check Payment Consumer Payments Custom Data Language English v Dental let il Billing Address g Header Your Information First Name Test Tester M I Last Name Street Line 1 Display Account ID Street Line 2 City Type Challenge Custom State Select State lt Field Type Text Choice Zip Length 0 Country UNITED STATES Check Digit None X Phone Validation 7 E Mail Build Shipping Address 7 Same as Billing Validation Test Enter data to validate and click test Test Failed Message Your account number if five digits long Payment Details 7 J F 5 Payment Amount o o0 Display Only Required V Include on Posting El Total Amount Convenience Fee 0 00 Payment Date 06 13 2011 v Account ID i Display Region Region north Type C Challenge Custom aos Field Type Text Choice Delete Add Field Above Add Field Below Move Up Move Down Enter the Display Label and Value Reference Data pair Payme
83. cords have a uniquely defined confirmation j Number number Transaction ID Transactions contain one or more payment actions including the original payment When a payment is received it is created as part of a transaction Any future actions against the original payment such as refunds are stored under the original transaction The transaction holds all of the general account information associated with a payment i e Account Number Name Address etc the Transaction screen displays general account holder information as well a history of actions that may have taken place since the original payment was received Payment Amount Amount of the payment to be made Encoding Type Concord Request Version 2 6 0 Page 69 June 10 2011 PayPoint User s Guide _ HISTORY Ai First Data This screen displays the request for sale information for the transaction It can be accessed by clicking on each of the Status Links from the Payment Details Screen Payment Processor Details General Request Confirmation Number 11032800229596 Transaction ID 558302 Settled Payment Amount 15 00 Encoding Type 3 28 2011 11 24 53 AM Concord Request Settlement Complete Settled 3 28 2011 11 24 53 AM Sale Complete Success 3 28 2011 11 24 52 AM Sale Request StoreKey not displayed ApplicationID PayPoint v1 5 0 TerminalID 02 ReferenceNumbe
84. d negative information 73 Lost or Stolen Checks 88 Rejected Code 3 high risk 25 NFTF Not Offered NFTF_RESP_CODE NFTF Response Message AUTH_CODE If Authorized ERR_LOC Indicates which request tag from PayPoint contained invalid data Tracking ID is a number assigned by the payment processor specific to the transaction This number can be provided to the payment processor when attempting to research payments within their system When sending payments to the payment processor PayPoint always send the unique internal payment id TRN_STUS 1 NFTF Offered DENIAL REG ECHO ot Used ot Used POO EE DATETIME TeleCheck s host date time a response The time uses a 24 hour format mmddyyyyhhmm Time Version 2 6 0 Page 62 June 10 2011 PayPoint User s Guide r First Data pa Zone is Central Time Central Standard Time Central Daylight Savings Time MICR s PREF _F Not Used Not Used TeleCheck Non Face to Face NFTF Responses and Merchant Resolution Listed below are the TeleCheck NFTF responses and Merchant resolution Incorrect Boarding of Merchant Incorrect Boarding of Merchant Authorization Request Merchant contact PayPoint Support Subscriber_ Number_Does _ Not_Exist Error TeleCheck returned response Subscriber Number Does Not Exist Authorization Successful 7 Approved No action Approved N A Payment Payment Request Authorization needed Succe
85. d Date of the Schedule and the Next scheduled payment Date Page 148 June 10 2011 PayPoint User s Guide i First Data Edit Recurring Schedule You may edit or disable a recurring schedule 1 To edit details in a recurring schedule you need to select Edit Recurring Payment Schedule Details Edit Delete Recurring ID 75241 Creation Date 6 13 2011 12 01 46 PM Applicatio n Dental 709 General Reference gt Payment Amount 14 00 Conv Fee Amount 0 00 Registration ID 80610 Name TEst Tester Registration i Account Type E Check Account Number 1111 Interval Type Daily Days Monday Schedule Begin Date 07 01 2011 End Date 08 01 2012 Next Payment Date 07 04 2011 Back to Search Results New Search View Payments for Registration View Payments for Recurring Schedule 2 To disable a schedule you must first select Edit and then uncheck the Status Enabled flag Recurring Schedule Detail Indicates Required Application Dental Registration ID TEst Tester 80610 Status V Enabled Amount 14 00 Fee 0 00 Account ID 65432 Region North South Start Payments Op or After 07 01 2011 za Stop Payments On or Before 08 01 2012 Ea Interval 6 Weekly Every Other Week Specific Days of the Month Specific Dates ofthe Year Day s of the Week
86. d Sectionon howto tiakea MakePayment with f A payment using registered accounts Registration ARADA a an Repaiauons __ Added section on Managing Expired Managing Expired Credit Credit Card Registrations Card Registrations 3 9 2009 2 3 13 0 Exceptions Manager Added new Section for Exceptions Manager SLU RO Manage tsen Added access to specific reports by role 6 29 2009 2 0 How to Login Replaced Login Screen Shot 6 29 2009 a 3 0 Basic Site Navigation Replaced the Main Menu Screen Shot 8 4 2009 4 0 Manage Users Rewrote this section based on the new screens for Create and Edit User Also added the Full Application List link for users with access to more than five applications 8 4 2009 2 4 4 0 Manage Meets Documented the existing PayPoint PayPoint Login and Policy Password Policy 8 4 2009 2 4 4 0 Manage User S Added new section Saving and Sharing Searches 8 4 2009 2 4 5 0 apices Screen Added notes that you can enter Searching by multiple transaction IDs payment Application IDs or confirmation numbers separated by commas up to 300 characters Version 2 6 0 Page vi June 20 2011 PayPoint User s Guide Ias First Data 8 4 2009 2 4 5 0 search Screen Updated Screen Shots Searching by Application 8 4 2009 2 4 5 0 Search Screen Added section on TeleCheck Non E Check Payment Face to Face NFTF e Check Processor Details Payment Processor Requests 10 23 2009 2 4 Hotfix 5 4 0 Manage Users Yo mu s
87. d any special characters Supports standard and extended ascii character sets Note When Address Verification Service AVS is enabled for Credit Card Zip is required field addresses eleCheck Gateway Uses Country Codes identified in ISO 3166 May contain letters spaces ot Supported by eCheck using numbers and any special eleCheck Gateway characters Supports standard and extended ascii character sets 0 0 20 2 Required for international ot Supported by eCheck using 20 75 Version 2 6 0 Page 91 June 10 2011 PayPoint User s Guide i First Data Loo oo as 99999 99 or 999999 as 99999 99 or 999999 No validation rules VALIDATION RULES SPECIFIC TO CREDIT CARD TRANSACTIONS The following are fields specific to Credit Card Name as it Appears on Max Len 100 Card he validation is that Full Name may contain letters and or numbers ith spaces allowed and the following special characters which are period comma dash and apostrophe Card Required Number he validation rule is the MOD10 check Expiration Required Date Dropdown for two digit month and two digit year Corporate Check Box Credit Card CVV2 4 Required only if CVV2 is enabled for the Application The CVV2 field for Visa CVC2 for MasterCard and CID for American Express The 3 or 4 digit verification identifier that is typically found on the back of credit cards This is required only if set that way in the application parameter set Co
88. d field Refund To enter a refund Enter the Refund Amount This may be different from the original payment amount For example convenience fees may not be refunded For refunds that are processed through BuyPass using an expired credit card updated expiration dates will be need to be provided before the refund can be processed Note This does not apply to payments processed through TSYS Acquiring Vital Enter a comment in the Note section This information is displayed in the payment history Select Refund Type Full or Partial Refunds multiple partial refunds may be made up to the full value of the payment Choose Refund The Refund Results screen is displayed After reviewing the results choose Printable Version or Main Menu Version 2 6 0 Page 76 June 10 2011 PayPoint User s Guide u First Data Chargeback Chargeback is accessed by choosing the C field on the Summary screen or pressing the Chargeback button from within the Payment Detail screen Chargebacks are a returned payment transaction resulting from the lack of adherence to the conditions of the Sales Agreements Chargeback Notices are normally received via manual communication channels from the issuing bank including via fax email or phone Because each party can dispute the chargeback PayPoint allows you to perform a chargeback and then later perform a chargeback reversal as many times as necessary The chargeback option automatically provides the
89. de u First Data o Current Month First day of current month to the current date o Last Week Saturday to Friday of the prior week o Last Month First day of prior month through last day of prior month Note You can only run the Transaction Detail Report for a total 31 day floating period Check Search by the Payment Post Date if you want to report all the payments authorized during a selected period Otherwise it would search on payment save date For example a future dated payment will have a different payment save date than payment post date 4 Site Choose from a list of available sites 5 Agency Choose from a list of available agencies associated with the above site Only choose one agency 6 Application Choose from a list of available applications from the above agency You may select more than one application to consolidate on the reports To select more than one application hold sown the CNTL key and select any applications you would like to add my clicking on them with your mouse 7 Payment Medium Choose from the available types of Payments The available types are All e Check Credit Card PINless Debit PIN Debit Third Party POS Cash and ACH Credit 8 Batch Single Batch Enter the individual batch number Only Completed Batches All completed Batches for the site 9 Payment Portion Select whether your report will contain primary payment data or just convenience fees or both The options a
90. dified 4 19 2007 a secure site then your customers will not see this message Security Information This page contains both secure and nonsecure iy items Do you want to display the nonsecure items Yes Version 2 6 0 Page 8 June 10 2011 PayPoint User s Guide i First Data Site Title Like the logo PayPoint can be configured to display your company name This is documented in your boarding documents Menu Bar The Menu Bar is accessible from all screens and allows you to go to the specific function by clicking on the title New Payment Reports Search Registrations Application Recurring Payment Schedules Settlement l Posting Files Search Help Search Merchant Guide Application About Your Home Option which takes you to the home page associated with Site your implementation This is documented in your boarding documents eS Option which returns you to the Search Screen Search Results If you have Payment Search Results there will be a PASE depovn apon toasa une Pym Sec en New Payment Option which allows the user to enter a New Payment Perret _ mnanaa and tien gh Prom Research Menu listing Reports Registrations Recurring Payment Sin Siemen and Poi Reports Takes you to the Report menu screen which allows you to pt Seong Version 2 6 0 Page 9 June 10 2011 PayPoint User s Guide Ias First Data Registrations Allows t
91. dministrator with Consumer Payments Chargeback Only User Consumer Payment Mgmt Only User Updated Roles Matrix with these roles Version 2 6 0 Page ii June 20 2011 PayPoint User s Guide AB 11 2008 8 11 2008 8 11 2008 8 11 2008 8 11 2008 8 11 2008 8 11 2008 Version 2 6 0 5 0 Search Screen Searching by Application 5 0 Search Screen Searching by Application 5 0 Search Screen Searching by Application 5 0 Search Screen Payment Details i First Data Updated screen shot for PayPoint 2 2 Added notes that Begin Date defaults to current date minus one and End date defaults to current date Added new option Save as Default Search Added the following fields Response Time Seconds Origin Flags Settlement Ref Code 1 Settlement ref Code 2 Auth Code Deleted Third Party Payments ACHCredit POS and Cash from Make Payment Option Third Party Payments are only available through Batch Added shipping address optional 6 0 New Payment 6 0 New Payment Credit Card Payment Detail E Check Payment Detail PINless Debit Payment Detail 7 0 Reports Added Report Format Select from Transaction Summary one of the following formats pdf csv Report xls xml or html Transaction Detail Report Payment Summary Report Payment Response Summary Report Audit Summary Report Security Summary Page iii June 20 2011 PayPoint User s Guide Ias First Da
92. e Version 2 6 0 Page 152 June 10 2011 PayPoint User s Guide Ias First Data 11 0 Posting Files PayPoint provides a batch interface for transmitting daily payment activity This process is referred to as the PayPoint Posting File Process Posting files contain details about payments cancellations and returns processed throughout the day by PayPoint These details can be used by business applications for a variety of purposes including balancing audit checks against transactional systems and posting to backend accounting systems This posting file may be downloaded from the secure PayPoint FTP server or by using the Posting Files option in the PayPoint Administration site Posting File Set Dental v Date Time FileName File Size 5 2 2011 4 08 13 PM 8267091105020254 xml 74 51 KB Download Now 1 11 2011 12 32 16 PM 8267091011090523 txt 19 15 KB Download Now 11 20 2010 4 32 33 PM 8267091011200432 txt 159 Bytes Download Now 11 20 2010 4 29 50 PM 8267091011200429 txt 159 Bytes Download Now 11 19 2010 4 25 04 PM 8267091011190424 txt 159 Bytes Download Now 11 18 2010 2 48 09 PM 8267091011180247 txt 6 99 KB Download Now 11 10 2010 3 41 28 PM 8267091011100340 txt 6 23 KB Download Now 11 9 2010 6 16 06 PM 8267091011090615 txt 159 Bytes Download Now 11 9 2010 5 23 48 PM 8267091011090523 txt 19 15 KB Download Now 9 30 2010 4 03 52 PM 8267091009300336 txt 159 Bytes Download Now Set the Posting File Set The Posting File set is documented in yo
93. e Payment amp Research amp Audit Report Role allows the user Payment amp Research The Payment amp Research No Refund or No Refunds or Chargeback role allows the user the capability to Chargeback Make Payments and perform Research Payment User The Payment User role has the capability to use the Make Payment functionality of the system ONLY When the user logs in they will only see the Make Payment option Reports User The Reports User role has access to the Reports menu option Pee ONLY ty sont wenn are a Research User The Research User role allows the user to search the transactions using the Search function view the payment information and the transaction information and create Refunds or Chargeback and create and run Reports Note Any Specific Users can also be assigned a User Manager Right in addition to the roles listed above Administrator Users who are also User Managers may create other users with any roles Non administrator Users who are also User Managers may only create users that are the same role as themselves Version 2 6 0 Page 13 June 10 2011 PayPoint User s Guide I First Data Below is a roles matrix for the different types of PayPoint users Your PayPoint administrator will determines which roles will be used in your implementation Axx Administrator X X X X xi xX Administrator with Consumer Payments Chargeback eee
94. ed Deak sonst Junee9 June 2 June9 Version 2 6 0 Page 79 June 10 2011 PayPoint User s Guide Ias First Data 4 Click OK to save your search Search Clear Search Application 709 MyWay Insurance 826 iii A Saved Searches Declineds gt 10 00 v Save Delete Quick Set Begin Date From fra Payment Type Any X End Date To fa Status Declined X Search by Payment Post Date Payment Portion Any v Confirmation Number Account Last 4 Digits Transaction ID Auth Code Payment ID Amount User ID Name Reference ACH Return Codes E Include Exception Criteria Save as Default Search To run an existing Saved Search select the Site Agency or Application where search was saved and then select from dropdown and the search form will pre fill You can then select Show Payments or Show Summary 6 0 New Payment PayPoint processes authorizes and settles payments within the gateway using the following payment mediums e Business Check e Commercial Credit Card e Credit Card e e Check e PINless Debit e PIN based Debit Not Available through the PayPoint Administration Site This section explains the screens needed to make a payment through PayPoint The payment option can be used when there is a mail in telephone payment or walk in request to an agency The information is processed through the PayPoint system in the same manner as when a customer initiates an Inter
95. een can be accessed from anywhere in the system by choosing Main Menu from the Menu Bar at the top of the screen The Main Menu Screen contains six areas e Site Logo e Site Title e Menu Bar e Search Screen e Time Zone E gt First Data PayPoint Administration Search New Payment Research Admin Help Logoff Language My Way Insurance Search Clear Search Application j Saved Searches uick Set Begin Date From 09 28 2010 ffs Payment Type Any v End Date To 09 29 2010 Fs Status Any v C Search by Payment Post Date Payment Portion Any v Confirmation Number Account Last 4 Digits Transaction ID Auth Code o Payment ID Amount User ID Name Reference o ACH Return Codes a E C Include Exception Criteria Cl Save as Default Search Show Summary Show Payments Timezone Eastern Daylight Time Wildcard may be used Note Your PayPoint Site Administrator who created your account has the ability to assign roles The roles determine the available options for each user If you do not have access to a role the menu choice will not be displayed More information about roles will be discussed in the Manage Users section of this guide Version 2 6 0 Page 7 June 10 2011 PayPoint User s Guide Site Logo n First Data PayPoint allows you to brand your PayPoint Administration site using your logo or image To display your company lo
96. ement Complete Settled 6 15 2010 12 03 34 PM Settlement Response Success History 6 15 2010 12 03 06 PM Settlement Request 5 26 2010 4 32 17 PM Sale Complete Success 5 26 2010 4 32 15 PM Sale Request New Note Notes Create Note Payment Details Version 2 6 0 Payment Timestamp Payment Channel Payment Code Origin Flags User ID Source ID Merchant ID Est Settlement Submission Settlement ID Auth Code Export Timestamp Printable Receipt 5 26 2010 4 32 15 PM Web Primary AdminWeb Production admin 172 30 123 102 govone01 05 27 2010 102295 009961 6 6 2010 4 39 17 AM Page 32 June 10 2011 PayPoint User s Guide u First Data Payment Details include All payment detail records have a uniquely defined confirmation number Number Payment ID Unique identification for the payment action Application Name Transaction ID Payment Amount History Payment Timestamp Response Time seconds Processor Time seconds Identifies the Name of the application Also every application in PayPoint is assigned a unique application number that is also shown in parentheses behind the name Transactions contain one or more payment actions including the original payment When a payment is received it is created as part of a transaction Any future actions against the primary payment such as refunds are stored under the original transaction The transaction holds a
97. en Note this does not apply to PayPoint eCheck Settlement This is the status of the payment If you click on this you will be passed Sale Complete This is the status of the payment If you click on this you will be passed pen eemesie Compete Deas seman r A Sale Request This is the status of the payment If you click on this you will be passed Pn otessenege Deuicnsn Version 2 6 0 Page 56 June 10 2011 PayPoint User s Guide u First Data RESPONSE OR REQUEST INFORMATION When you click on one of the history links on the Payments Details screen you will see the Payment Processor Details for that Status Each Processor provides different information The following sections show the different responses from Concord and relating to the different statuses of e Sale Request e Sale Complete e Settlement Response e Settlement Complete TELECHECK HORIZON EMULATOR E CHECK PAYMENT PROCESSOR REQUESTS TeleCheck Horizon Emulator e Check Sale Request TeleCheck e Check Sale Request Screen Items include ClearerID Authorized entity whose function is to provide clearing requests for processing to the processor This is a unique id representing PayPoint to the E Check processor MerchantID Unique ID specific to the Merchant involved in the transaction This is an id assigned by the E Check processor UserID Unique user ID utilized when making request to the processor This is uniquely assigned by the E Check processor and ut
98. ent Error Chargeback Reversal Version 2 6 0 Page 28 June 10 2011 PayPoint User s Guide Ias First Data Payment Result The result of the payment action Declined Success Communication Error Settled Verification Failed Payment Pending Error Chargeback Chargeback Reversal Payment Timestamp Date time of the payment action Payment Amount Submitted Reference Field RecurringID If Payment was made based on a recurring schedule this will show the Schedule Identification RegistrationID If Payment was made with a registered account this will show the Registration Identification All recurring schedules must use registered accounts Processor Name of your Processor If you are using TeleCheck the Processor Name will be ACHEX Paymt Attempt Amount The amount that was attempted to be paid Paymt Processed Amount The successful payment amount This field will show zero if the payment was not successful for any reason Account Number Last four digits of bank account number or credit or debit card number Payment Medium The following payment types eCheck CreditCard CommercialCreditCard CheckCard BusinessCheck PINlessDebit Version 2 6 0 Page 29 June 10 2011 PayPoint User s Guide i First Data PINDebit ACHCredit The following third party payments types POS Cash LockBox RemoteCapture Account Type Code eCheck and Business Check Type of Account Checking Savings This is blank for credit and de
99. ent Post Date o Fixed Date Enter Start and End Date You may enter date and time to Agency 709 Employers 5 narrow your report results The format is mm dd yyyy HH MM AM PM i e 8 1 2006 11 00 AM You can also use the calendar control to select your date Site 709 MyWay Insurance X Show Reference Field 7 Report Layout Default X Output Format PDF w Save As Template Run Report re ts FIN fmm Date Range Fixed Date Range w Start EE End al Maximum of 31 day s data allowed V Search by Payment Post Date o Current Date Today s date o Current Week Saturday to Friday of the current week o Current Month First day of current month to the current date o Last Week Saturday to Friday of the prior week o Last Month First day of prior month through last day of prior month Check Search by the Payment Post Date if you want to report all the payments authorized during a selected period Otherwise it would search on payment save date For example a future dated payment will have a different payment save date than payment post date 4 Site Choose from a list of available sites 5 Agency Choose from a list of available agencies associated with the above site Only choose one agency 6 Application Choose from a list of available applications from the above agency You may select more than one application to consolidate on the reports To select more than one application hold
100. ent Type Status Payments 07060100019299 16 00 Primary Settlement Complete Settled 07060100019299 1 00 Convenience Fee Settlement Complete Settled Name Account x rede coa Credit Card Version 2 6 0 2000 x 3000 3000x 0071 09 10 Page 74 17 00 which include 16 00 Primary Payment and 1 00 Convenience Fee June 10 2011 PayPoint User s Guide Payment Details General Confirmation Number 07060100019299 A Chargeback Payment ID 130855 Application Life Insurance 708 Transaction ID 130715 Settled Payment Amount 16 00 History 6 21 2007 4 34 00 PM_ Settlement Complete Settled 6 21 2007 4 34 00 PM Settlement Response Success 6 21 2007 4 33 58 PM Settlement Request 6 1 2007 12 59 52 PM Sale Complete Suc 6 1 2007 12 59 51 PM_ Sale Request Notes New Note Create Note Payment Details Payment Timestamp 6 1 2007 12 59 51 PM Payment Channel Web Payment Code Primary Integrated Payment Command SAE Merchant ID firstd07 Settlement ID 100753 _ Settlement Ref Code 1 130855 Settlement Ref Code 2 100017757471 Auth Code 123456 Export Timestamp 6 22 2007 10 18 03 AM Printable Receipt Payment Details General Confirmation Number 07060100019299 Payment ID 130856 Application Life Insurance 708 Transaction ID 130715 Settled Payment Amount 1 00 6 2 History 6 2 6 1 6 21 2007 4 1 2007 4
101. erBillPresentment The Consumer Payments website used to make the payment uses Bill Presentment PostDatedPayment This is an eCheck payment that has been postdated Determined by the following rules Custom Front end ePayWebService E on ustom Front end HTTP API Consumer Web ConsumerWeb without Enrollment Version 2 6 0 Page 34 June 10 2011 PayPoint User s Guide a First Data Consumer Web User ID of the Consumer Payments User with Enrollment Payment Command Sale Indicates an initial payment SALE which did not require pre authorization processing Pre Authorizations are required on credit card transactions that require AVS and or CVV2 checking Otherwise all initial payments will have a command of SALE Completion Credit Card Specific Indicates an initial payment was executed with pre authorization processing This is a credit card only command and indicates that the pre authorization was processed and the SALE was completed Credit Indicates a refund was issued against the original payment and funds were reversed Void Indicates a Void was issued against the original payment A void occurs with a payment that is cancelled prior to settlement processing Chargeback Credit Card specific Indicates a chargeback was applied to the Chargeback_Reversal Credit Card specific Indicates a reversal of a Stop_Payment e Check Specific Indicates a stop payment was issued reversing the original
102. ersion 2 6 0 Page 123 June 10 2011 PayPoint User s Guide u First Data Search Settlements Search Settlements Clear Search Begin Date From 09 28 2010 ra End Date To 09 29 2010 a Settlement ID Merchant ID Payment Type Any v Status Any Application Options _ Include empty settlements To Search for Settlement Details 1 Use the search options discussed in Using the Search Screen 2 Enter the Date information to narrow the search results 3 Enter a Settlement ID if looking for a specific Settlement The settlement ID is a unique identifier associated with a single settlement batch All payments that make up a settlement run will be stamped with the same Settlement ID If you enter Settlement ID the search will ignore the date range entered 4 Enter Merchant ID The Merchant ID identifies the merchant within PayPoint It can be used across multiple applications 5 Enter a Payment Type Available types are Any Credit Card eCheck or PINless debit 6 Enter Status Any Successful Incomplete or Error In general all settlements should be successful However conditions could arise that would produce either error or incomplete batch settlements 7 Select the Application the settlements are for 8 Choose to Include Empty Settlements information if desired Empty settlements have no transactions no payment occurred 9 Choose SEARCH Version
103. essor specific to the transaction This number can be provided to the payment processor when attempting to research payments within their system When sending payments to the payment processor PayPoint always send the unique internal payment id Gross amount of the settlement item Description sent with the request OTTFeeAmount Amount of any Off The Top fees deducted from the base amount ReturnCode Code for the transaction return Values are 100 Success 110 Payment Authorization Invalid 120 Clearing request Invalid 130 Transfer Amount Invalid 140 Account Disabled 180 Authorization Void Confirmation 210 Account Invalid 220 Stop payment 230 NSF resubmit in progress 240 Final NSF Notification Type Funding or Event notification 10 Event Notification 20 Funds Transfer Notification MerchantID Unique ID specific to the Merchant involved in the transaction This is an id assigned by the e Check processor PayorTender Identifies the payment network used by the consumer for the transaction 10 Version 2 6 0 Page 60 June 10 2011 PayPoint User s Guide Ias First Data TELECHECK NON FACE TO FACE NFTF E CHECK PAYMENT PROCESSOR REQUESTS TeleCheck Non Face to Face NFTF e Check Sale Request TeleCheck e Check Sale Request Screen Items include Response Descriptior Unique ID specific to the Merchant involved in the transaction This is an id assigned by PayPoint MERCHANT_ID Subscriber or TeleCheck Product ID assig
104. f the Description report Date Range Current Day v 3 Date Range Use the drop down list Current date minus 0 _ days to Current date minus 0 days to choose from Defaults to Current Day Site all sites x o Fixed Date Enter Start and End Date You may enter date and time coocoo Aa to narrow your report results The format is mm dd yyyy HH MM AM PM i e 8 1 2006 11 00 AM You can also use the calendar control to select your date Date Range Fixed Date Range Y Start EE End Es o Current Date Today s date o Current Week Saturday to Friday of the current week o Current Month First day of current month to the current date Version 2 6 0 Page 116 June 10 2011 PayPoint User s Guide u First Data o Last Week Saturday to Friday of the prior week o Last Month First day of prior month through last day of prior month 4 Site Choose from a list of available sites 5 Agency Choose from a list of available agencies associated with the above site Only choose one agency 6 Application Choose from a list of available applications from the above agency You may select more than one application to consolidate on the reports To select more than one application hold sown the CNTL key and select any applications you would like to add my clicking on them with your mouse 7 Report Format Select from one of the following formats pdf csv xls and xml 8 Choose SAVE AS T
105. ge 15 June 10 2011 PayPoint User s Guide Ias First Data Creating Users Create User Email Address Change Password Name Generate Role Administrator v Options _ User Manager CI Must Change Password on Next Login C account Disabled Applications A Add Add all Save Cancel To add a new user 1 oy a ee ee 10 11 From the Main Menu choose Admin Choose User Management from the dropdown options Choose Create User Enter the new User s Email Address Enter the users first and last Name Choose Generate to have a randomly generated password assigned to the user or Manually enter an assigned Password in the Change Password field Select the user s Role Select User Manager if appropriate This grants the user administrative authority This allows the user to create new accounts with the same access rights reset passwords and reactive a Disabled Account Must Change Password on Next Login If selected the users will be prompted to change their password the next time they login Select the Site Agency or Applications to which the user will have access Click Add for each entry Select Save to update the system and make the entry active Version 2 6 0 Page 16 June 10 2011 PayPoint User s Guide Ias First Data Search for a User Account Use search to quickly locate a current user account To search for a user account 1 From the Main Menu cho
106. ge 64 Invalid_Value Invalid_Value Transaction _ Type_Not_ Allowed Processor_Not Available Lost_Or_Stolen Original_ Transaction_No t_Approved Invalid_Amount Invalid_Original Transaction Ias First Data Not in 0002 0 004 or 0005 Authorization Duplicate Duplicate Duplicate_ Declined 5 Verification failed 6 Verification failed 6 4 Declined 5 Declined 5 Error account number and routing number Verification failed TeleCheck returned response Invalid value for driver s license or SSN Verification failed TeleCheck returned response Invalid Value Error NFTF returned Transaction Type Not Allowed Error NFTF returned Processor Not Available Payment was declined processor response We are unable to process this 3 transaction Payment was declined TeleCheck returned response Original Transaction Not Approved Payment was declined TeleCheck returned response Invalid Amount Error NFTF returned Invalid_Original_ Transaction June 10 2011 PayPoint User s Guide Request Authorization Request Authorization Request Authorization Request l PayPoint Support Information For merchant use only Payment Bank Account and Routing Number Fails TeleCheck Verification Authorization Request Times Out Invalid Bank Account or Routing Number Rejected Code 3 Risk Unable to Process Time Out
107. get their data Two of the best fields to use together are Application and Reference combining these fields creates a unique identifier which locates an exact record immediately Adding the Start and End dates limits the number of records that are searched and speeds up your request The Application field is set up as a hierarchy Site is level one Agency is level two and Application is level three In almost every case you will search at the Application level The Search screen provides the capability to search the database for payment information When searching over date ranges the following limitations exist Show Payments 32 days Show Summary 65 days When the current Clear Search day s transactions are Application a being searched the Saved Searches e e e Quick Set criteria will use the Begin Date From 09 28 2010 c3 Payment Type Any v current time minus End Date To 09 29 2010 T3 Status Any v two minutes C Search by Payment Post Date Payment Portion Any Confirmation Number Account Last 4 Digits Note The more fields Transaction ID Auth Code used the faster and Payment ID Amount more accurate the e SEE Reference results ACH Return Codes E Include Exception Criteria seve as Default Search Version 2 6 0 Page 20 June 10 2011 PayPoint User s Guide u First Data To search for a transaction 1 Select Site Agency or Application
108. go or image you would need to provide a fully qualified link to your image via a publicly available URL reference This image will appear on the left side of Site Header for every page in your PayPoint Administration site The recommended format is jpg or gif If you don t have a logo PayPoint can be configured not to display any logo If you wish to display a logo your logo or image must be publicly available on a web site within the internet To locate the fully qualified link using Internet Explorer to a web site where your logo is visible right click on the image on your home site and click on Properties Next to the Address URL will be the fully qualified URL to use with your PayPoint Administration site For additional help with this your web master or administrator should be able to help you locate this information Since your PayPoint Administration site will be a secure web site https it is highly recommended to locate a logo that is part of a secure site If you use a logo from a nonsecure http site some browsers may prompt your customers if they want to display secure and nonsecure content This may be confusing to them If you select a logo from Properties p General xf paypointlogo jpg Protocol HyperT ext Transfer Protocol with Privacy Type JPEG Image d Address https epay govconnect com images paypointloga URL p Size 3510 bytes Dimensions 181 x 58 pixels Created 4 19 2007 Mo
109. h the ACH network This returns file contains the original detail data along with the return codes This is sent back to the ODFI e Return Record is Received The PayPoint Gateway will retrieve the returns data as part of the other settlement files received from TeleCheck PayPoint will update the payment record with the Return Data and create a Reversal for fatal returns Exceptions Manager The CSR will be able to search for Payment Records that meet your Exceptions Management Business Rules i e Declined Payments over 5000 using the PayPoint Main Search Feature Version 2 6 0 Page 156 June 10 2011 PayPoint User s Guide Ias First Data Corrective Action The CSR will be able to make corrections to the payment either by updating account numbers including routing number or by submitting with new account information Notes will be placed on the original payment and the resubmission to tie the transactions together Process Details Exceptions Manager is an extension of the Main Search Screen Search Clear Search Application Dental 709 my Saved Searches v Save Quick Set Begin Date From 04 01 2011 Ts Payment Type Any v End Date To 04 17 2011 fra Status Any v V Search by Payment Post Date Payment Portion Any bd Confirmation Number Account Last 4 Digits Transaction ID Auth Code Payment ID Amount User ID Name Reference ACH Return Codes R01 R02 R03 R04 R05 R06 R
110. he available types are All e Check Credit Card PINless Debit PIN Debit Third Party POS Cash and ACH Credit 8 Batch Single Batch Enter the individual batch number Only Completed Batches All completed Batches for the site 9 Payment Portion Select whether your report will contain primary payment data or just convenience fees or both The options are Any Primary Payments Only Convenience Fees only 10 Payment Origin Select the Payment Origin If you select Any all origins will be retrieved The options are Any Web Service API HTTP API Admin Web Consumer Web Consumer IVR and Bulk Batch 11 Payment Status Select the Payment Status you want summarized on the report If you choose All all payment statuses will be reported or you may select any combination of status excluding All 12 User ID Enter one user id or multiple user ids to report transactions made by this user or users If you enter one user this can use a wildcard To report for multiple users you must enter the exact email address separated by a comma Version 2 6 0 Page 106 June 10 2011 PayPoint User s Guide Ias First Data Note If you only want to report for you re the user logged in you can check Show My Payments Only 13 Show Reference Field This will display the reference field on the transaction detail report 14 Recurring Payments Transaction Detail Report only Only displays transactions with
111. he user to search and view registration information Recurring Allows the user to view enable and disable a recurring Payment payment schedule Schedules Shows history of daily settlement activity Posting Files Download your posting file by FTP or through this option on ee eee Menu listing Consumer Payments Management and User a ee Consumer Create design and manage the Consumer Payments IVR and Payments Web interface Management User Account administrative screen Allows you to new create Management accounts reset disable accounts change password assign roles and grant application rights Po Menu listing Help Merchant Guide and About Information Help Opens a new window with the PayPoint User s Guide presented in Adobe format This Guide provides help for navigating and understanding the screens Merchant Opens a new window with the PayPoint Merchant Guide Integration Guide presented in Adobe format The merchant guide provides details on how to integrate your application within the PayPoint system Displays the PayPoint and AccessNet versions Logoff Option which logs you out of the PayPoint application To keep others from utilizing your PayPoint account from your terminal you should make a habit of logging off PayPoint when you are done performing your work Closing your browser will log you off as well Version 2 6 0 Page 10 June 10 2011 PayPoint User s Guide Ias First Data 4 0 Manage
112. ifies the transaction as a credit card E Check or PINless See pnpa s A R e Recurring ID If this payment was generated based on a recurring payment schedule within the PayPoint system the unique ID associated with the recurrent schedule for this application would be displayed Registration ID If this payment was associated with a registered PayPoint account the ID associated with the registration under this application would be shown Result Code Provides the current status of the transaction This will contain information like Payment Success Payment Failure Canceled Success etc It represents the current state of the transaction Post Dated for PayPoint supports post dated E Check payments This value will always contain the date that the payment was posted for If the payment was not post dated the date shown in this value will be the Version 2 6 0 Page 38 June 10 2011 PayPoint User s Guide u First Data o same as the date in the timestamp Provides the date and time that this transaction originated Payments This section provides a list of the payment detail records associated with the transactions By selecting the confirmation number the user can view the specific details of the payment actions This also shows a brief history of the payment detail actions including the amount type and status of the payment detail action Account Provides all collected account holder information The information displayed here can
113. ilized in combination with other authentication information to communicate transactions TrackingID Tracking ID is a number assigned by the payment processor specific to the transaction This number can be provided to the payment processor when attempting to research payments within their system When sending payments to the payment processor PayPoint always send the unique internal payment id Amount is the amount of the transaction Routing_Number Routing Numbers is the Bank Routing Number of the pee aa a Account_Number Account Number is the bank account number of the customer s DO a e a ea Version 2 6 0 Page 57 June 10 2011 PayPoint User s Guide n First Data Consent_Medium_Code identifies the type of transaction Internet 10 Phone 20 and Face to Face 30 Bank Name is the name of the customer s bank Bank_ State Bank State is the state where the customer s bank account resides Drivers_License Drivers License is the customers drivers license number Drivers_License_State Drivers License State is the state where the customers drivers license is issued SSN is the customer s social security number Billing_First_Name Billing First Name is the first name of the customer on the account Billing_Last_Name Billing Last Name is the last name of the customer on the account TeleCheck Horizon Emulator e Check Sale Complete TeleCheck e Check Sale Complete Screen Items include TrackingID Tr
114. ill be a note with a link to the transaction ID of the associated transactions Transaction Detail General Payments Account Transaction ID 558315 Gross Payment Amount 13 01 Net Payment Amount 0 00 Tax Amount 0 00 Application Dental 709 Custom Reference Data 4 Group ID Processor Type E Check NFTF Recurring ID Registration ID Result Code Final Non Sufficient Funds Post Dated For 4 13 2011 Timestamp Confirmation Number 4 13 2011 6 29 10 PM Amount Payment Type Status 11041300229611 13 01 Primary Settlement Response Final Non Sufficient Funds 11041600229612 13 01 Test Tester Primary Settlement ACH Refund Submitted Success Bank Account E Check Checking 1111 Bank Information 121000358 Exception Tracking Make New Payment Reatt ID 11061301224736 Status Open UserID admin Notes Status Open Note a 06 13 2011 12 25 PM lt admin gt 558438 New payment result Payment Success Open 06 13 2011 12 25 PM lt admin gt 558315 New payment initiated Customer Updated Acct Number Open 06 13 2011 12 24 PM lt admin gt 558437 New payment result Payment Success Open 06 13 2011 12 23 PM lt admin gt 558315 New payment initiated NSF and Using Updated Acct Number Open
115. ill contain information that the processor can use to help you troubleshoot the problem If there was an error encountered at the processor i e Vital VisaNET Novus etc a short description would be included here that may help indicate the source of the problem Page 127 June 10 2011 PayPoint User s Guide Ias First Data 9 0 Registrations PayPoint allows customers to register their account information This allows the customer payment information to be stored within PayPoint The customer authenticates their information to the application and the application passes the customer identifier to PayPoint to process the payment Search Registrations Create Registration Search Registrations Clear Search Registration ID Site A Name Expired Credit Cards Any Expiration v Wildcard may be used The business rules for Expired Credit Cards selection are listed below Search Criteria If query search was executed in 1 09 the results would return Any Expiration All eCheck and Credit Card registrations are retrieved up to 500 records Expired Credit Card registrations expiring in December 2008 and before and up to 500 records Expired This Month Credit Card registrations expiring in January 2009 and before and up to 500 records Expired Next Month Credit Card registrations expiring in February 2009 and before and up to 500 records Expired Within 2 Credit Card registrati
116. iteria the report identifies payments with the same amount routing number if eCheck and account number that also follow the boarded duplicate payment settings for that application Duplicate Payment Description Boarding Settings Duplicate Payment By Site Duplicate Payment Reference Mask Reviews all Payments within the Site Level Duplicate Payment Include Reference Includes Reference Field in the Duplicate Check In the report you can click on the confirmation number and link to the Payment Details Includes partial reference field in the duplicate check Duplicate Payment Report Criteria Date Range 5 1 2011 to 5 4 2011 11 59 59 PM TimeZone Eastern Daylight Time Date range uses payment post date Site All Agency All Application s All Report Date 6 1 2011 12 28 23 PM MyWay Insurance Employers Dental 709 eCheck x2345 011100805 10 00 Contini Ti 11050300229709 5 3 2011 3 58 49 PM 11050300229711 5 3 2011 4 00 46 PM 11050300229712 5 3 2011 4 01 05 PM 11050300229713 5 3 2011 5 57 06 PM Customer Name Ronda Tester Status Payment Success Ronda Tester Payment Success Ronda Tester Payment Success Ronda Tester Payment Success Total 40 00 Total Count 4 CreditCard x0006 03 12 Confirmation 11042800229702 11050200229703 11050200229704 11050200229705 11050200229706 11050200229707 11050200229708 10 00 Timestamp 4 28 2
117. k account to debit the account for the NSF Version 2 6 0 Page 165 June 10 2011 PayPoint User s Guide n First Data PayPoint Process What is PayPoint PayPoint is a software platform that acts as gateway between the agency application be it an IVR web etc and the financial institutions that process payment transactions PayPoint is a tool and a product of First Data Government Solutions What is TeleCheck TeleCheck serves as the ACH Clearing house for the PayPoint application TeleCheck is the actual software platform that does the e check authorizations and processing TeleCheck funds the merchant account while the debit is being processed against the customer s account What does the T and R refers to the left of the confirmation column in PayPoint T refers to transaction Transactions contain one or more payment actions including the original payment When a payment is received it is created as part of a transaction Any future actions against the original payment such as refunds are stored under the original transaction The transaction holds all of the general account information associated with a payment e g account number name address etc If you select T link from the payment search screen you can view the transaction information associated with a specific payment You ll see the general account holder information as well as a history of actions that may have taken place since
118. ll of the general account information associated with a payment i e Account Number Name Address etc So the Transaction screen displays general account holder information and history of the actions that may have taken place since the original payment was received The amount of the payment detail action In the case of payments this will be a positive value that represents the payment amount Other actions such as chargebacks will show the detail record as a negative amount You can find the current balance of the payment transaction as a whole by viewing the transaction detail The history provides you with the exact actions that were taken against the particular payment detail The history will vary depending on the type of payment detail action such as sales sales with AVS requirements payment cancellations chargebacks etc You can also add to the history with notes Notes can be added to the payment history for various reasons For example if you are performing customer service activities you may want to a make a note of the fact that you provide the customer with information and or resolutions to questions about the payment Notes will automatically add your user id date and time Identifies the exact time a payment detail action such as a payment void or refund is received In the case of a chargeback you will only see the date the chargeback was issued without a time Identifies the time from the request of the MakePayment o
119. llowing characters QWERTYUIOPASDF GHJKLZXCVBNMqwertyuiopasdfghjkIzxcvbnm123456 7890 amp Version 2 6 0 Page 11 June 10 2011 PayPoint User s Guide n First Data Access Rights Access rights are a combination of Application Role and User Manager Permissions They determine the level of access allowed within PayPoint and the types of transactions that can be performed These rights are determined during the account setup If you need to change your account access contact your PayPoint Site Administrator Roles Roles determine which screens are displayed and what processes can be perform Agency rights determine the agencies to which you have access a a Administrator The Administrator role gives access to all of the following functions of the agencies or applications equal to or below them in the hierarchy Administrator with The Administrator role gives access to all of the functions of the Consumer Payments agencies or applications equal to or below them in the hierarchy and also includes the Consumer Payments Management Toolkit Chargeback Only User The Chargeback Only role has the ability to run reports search settlements and payments and issue chargebacks but not refunds Consumer Payment The Consumer Payment Mgmt Only role has the ability to Consumer Payments The Consumer Payments Design Manager role has the ability to access the Consumer Payments Design toolkit only Consumer Payments The Consumer
120. lows the CSR to enter the reference data in a Recurring Schedule Detail Indicates Required Application Vision Registration ID Test Tester 70189 Status Amount Fee 0 00 Reference Start Payments On or After c53 Stop Payments On or Before E Interval Weekly Every Other Week Specific Days of the Month Specific Dates of the Year Day s of the Month Ea Language English X consistent order and follow validation rules See Consumer Payments Custom Data Consumer Payments Integration Guide for more information on how to use the toolkit Header Your Information Update Display 3 Type Recurring Schedule Detail ae pS Field Type Application Dental Length Registration ID pes Tester 80610 Check Digit Status V Enabled Validation Amount 14 00 Fee 0 00 Validation Test Account ID 65432 Failed M ai lessage Region North D South El Display Only Account ID D Challenge Custom Text O Choice o None Ad Build Enter data to validate and click test Test Your account number if five digits long El Required V Include on Posting Total Amount Delete Add Field Above Add Field Below Move Up Move Down Start Payments On or After 07 01 2011 ima Stop Payments On or Before 08 01 2012 E SEE Region Interval Shaa Type Challenge C
121. mation of any type Only negative activity like a return invalid account or stop payment is sent back from the ACH network Therefore PayPoint assumes that a payment should be through fully ACH settlement process within six business days How can I record my communications with the customer regarding a particular transaction Use the Notes feature in PayPoint Notes allow you to record correspondence and conversations with clients in regard to a particular transaction For instance you may have had to communicate to a customer that his or her payment was declined You can record the results of this within the notes section for a historical record of this type of communication It is not necessary to record any notes Itis simply an additional feature What is the PayPoint tracking number It s the confirmation number for the PayPoint transaction which is found within the NSA export file Ask your Project Manager Team for its location within the posting file This number can be used to find a payment within PayPoint by entering it into the Confirmation Number field within the Main Menv s search section Version 2 6 0 Page 167 June 10 2011 PayPoint User s Guide u First Data Payments What is the payment extract file Posting File The payment extract file is generated from the PayPoint engine that shows all those payments settled will include payments settled and any declined transactions because of NSF or Stop pa
122. ment For example problems induced by the credit card processor If you have settlements with errors or incomplete status and need assistance contact the PayPoint support group Batch Count Shows the total payment records Payments and Refunds included that were executed in this batch If there is a difference between the number of items Version 2 6 0 Page 126 June 10 2011 PayPoint User s Guide Ias First Data Balance Amount Batch ID Processor Reference Code Processor Response Version 2 6 0 processed versus the expected number that actually settled there may be a problem If you need assistance determining the problem with settlement differences contact the PayPoint helpdesk Total amount of money for a batch credit card e Check or PINless Debit This is the net amount of payments and refunds Voids are not included in settlement since they do not involve the processor A void is a cancellation of a payment that takes place before the payment is settled i e same day cancellations This is an internal batch identifier used by the processor when the settlement batch was issued This information can be useful when working through settlement issues with your credit card e check or PINless Debit processor This is a code handed back from the processor at the completion of the settlement Different processors will supply different values but in general if there is a problem with the settlement it w
123. ment Schedule Search Results Recurring Payment Schedule Search Results New Search Recurring ID Application Registration ID Name Reference Amount Interval Type ES 75226 Dental 80610 TEst Tester 12345 13 00 Daily ES 75231 Dental 80628 Credit Account Test for MB 12 00 Daily Es 75229 Dental 80613 TESTER TESTER 23456 14 00 i Daily j ES 75230 Dental 80613 TESTER TESTER 12345 14 00 Daily ES 75223 Dental 80610 TEst Tester test hf6 1 00 J Daily ES 75224 Dental 70189 Test Tester test2 2 00 Daily Es 75225 Dental 80611 joe smith test3 1 00 Daily ES 75161 Vision 70189 Test Tester Save for College 23 00 Daily Es 75162 Vision 70189 Test Tester Save for College 23 00 Daily Recurring Payment Schedule Search Results Click on this link to View all Payments by this Registration Click on this link to View all Payments by this Schedule Recurring ID The Recurring ID designated by PayPoint Click on Recurring ID to see the Recurring Schedule details Application The application used by the recurring payment schedule Aa The customer s Registration ID designated by PayPoint Click on Registration ID to view a details Version 2 6 0 Page 147 June 10 2011 PayPoint User s Guide Recurring Payment Schedule Details Ias First Data The Recurring Payment Schedule Details screen shows the details of the payme
124. mitted Success Settlement Response Success Settlement Request Sale Complete Success Sale Request eCheck SALE 826606709 44013312 PPFDNFTF 20080131 Windows2003 SNNK 000 1 IAS not displayed P 1 558310 559194 709 1 10 00 N S N 0 Test Tester jason a com US not displayed Page 54 June 10 2011 PayPoint User s Guide Ias First Data GENERAL The Payment Details for all payment types contain the same General fields These fields are e Confirmation Number e Transaction ID e Payment Amount e Encoding Type Payment Processor Details Confirmation Number 11041300229604 Transaction ID 558310 Settled General _ n Payment Amount 10 00 Encoding Type NFTF Request 4 16 2011 6 31 37 PM Settlement Complete Settled 4 16 2011 6 31 36 PM Settlement ACH Submitted Success x 4 13 2011 6 29 42 PM Settlement Response Success a Tj History 4 13 2011 6 29 42PM_ Settlement Request 4 13 2011 3 26 34 PM Sale Complete Success 4 13 2011 3 26 34 PM Sale Request RFOUFST TYPF eCheck Below are descriptions for these fields Confirmation All payment detail records have a uniquely defined confirmation Number number Transaction ID Transactions contain one or more payment actions including the original payment When a payment is received it is created as part of a transaction Any future actions against the original payment such as refunds
125. n Version 2 6 0 Page 52 June 10 2011 PayPoint User s Guide Ias First Data If the Commercial Card Indicator Request was supplied in the authorization request the host responds with an Indicator identifying the card being processed Version 2 6 0 Page 53 June 10 2011 PayPoint User s Guide Ias First Data E CHECK PAYMENT PROCESSOR DETAILS o S 6 6 oc To access the payment processor details click on one of the Status Links from the Payment Details Screen The Transaction and General sections of the screen change to provide information relating to the status request Payment Processor Details for e Check transactions include the same major sections e General e History e Request In this section we will review all the payment types with their associated payment processor information Payment Processor Details Confirmation Number Transaction ID General Payment Amount Encoding Type 11041300229604 558310 Settled 10 00 NFTF Request 4 16 2011 6 31 37 PM 4 16 2011 6 31 36 PM 4 13 2011 6 29 42 PM 4 13 2011 6 29 42 PM 4 13 2011 3 26 34 PM 4 13 2011 3 26 34 PM REQUEST_TYPE CMD PP_ID MERCHANT_ID vc TRANS_TYPE APP_TYPE MICR CHECK_TYPE BCN AMOUNT GIFT_CRD RCRG_IND CS_CRDT ACCT_TYP BILL_FN BILL_LN BILL_EM BILL_CTY RAW_REQ History Request Version 2 6 0 Settlement Complete Settled Settlement ACH Sub
126. n Version 2 6 0 Page xii June 20 2011 PayPoint User s Guide i First Data be processed Note This does not apply to payments processed through TSYS Acquiring Vital 6 10 2011 2 6 7 0 Reports Removed html Report Format Transaction Summary Report Transaction Detail Report Payment Summary Report Payment Response Summary Report Audit Summary Report Security Summary Report User Listing Report Billing Report 6 10 2011 2 6 7 0 Reports Added option to also select User Listing Report by agency or application 6 10 2011 2 6 7 0 Reports Added Third Party column Billing Report to report Added ability to Hide rows with no data 6 10 2011 2 6 8 0 Settlement History Added Merchant ID to D a Saat 6 10 2011 2 6 9 0 Registrations Added RegistrationLookup Common Fields with field Credit Card Debit Card ni and eCheck 6 10 2011 2 6 10 0 Recurring Schedules Added State dropdown Any Active Disabled Expired Version 2 6 0 Page xiii June 20 2011 PayPoint User s Guide Ias First Data 1 0 Introduction PayPoint facilitates commerce by enabling state governmental agencies entities to authorize process reconcile and manage multiple electronic payment types i e credit cards debit cards and electronic checks Automated Clearing House ACH transfers via their Web sites IVR POS Kiosk etc PayPoint acts as a bridge between the agency application and the financial institutions that p
127. n several different formats including Adobe pdf or Excel xls Comma delimited csv or xml Note Adobe pdf presents the best formatting for printing To print reports 1 Select the program icon representing the print program Version 2 6 0 Page 122 June 10 2011 PayPoint User s Guide Ias First Data 2 The report opens in that application 3 You can edit print and save View Reports Refresh Delete Selected Reports Name Submit Time Status g i 8 11 2008 Processing Transaction Summary Report 10 53 PM C Transaction Summary Report 4 25 2008 Complete 1 05 PM Delete Reports Reports are automatically deleted from the View Report Area after 10 days To delete reports 1 Click on the check box next to the report 2 Choose Delete Selected 8 0 Settlement History PayPoint performs real time authorizations Credit card authorization The authorization process checks the validity of the card number and available balance of a customer s credit before the transaction is approved E Check payments The authorization checks the validity of the account structure and the routing number only A nightly batch settlement process is executed by the PayPoint to request settlement on all payment authorizations processed that day Note Three settlement batches run each day one for credit card one for E Check and one for PINIless debit Note If there is a settlement problem contact the PayPoint helpdesk V
128. name 17 Show Options for displaying the results Version 2 6 0 Page 23 June 10 2011 PayPoint User s Guide u First Data e Search Results Shows details of every transaction e Search Summary Gives a count or dollar summary of all transactions based on your search criteria 18 Save as Default Search Allows a Search Criteria to be Saved This would be helpful if you usually search payments based on one application agency or site and you wish to default to this setting The default can be set for all fields Note All fields are optional for the Default Search to be saved Begin and End Date If you save dates as part of your default search the search will Default Save maintain a rolling date range relative to the saved dates The advantage is that you can search for the last week each day Login Date Begin End Date Date June 8 June 1 June 8 Saved Default Search June 9 June 2 June 9 June 10 June 3 June 10 Choose SEARCH To process the request and continue to search results Click on Search in the Menu Bar to enter more detail and refine the search To create a new search The search selections that you make are automatically saved to allow you to refine search options without re entering the values If you wish to perform a different search 1 Choose Clear Search to delete previous search criteria 2 Enter new search criteria Version 2 6 0 Page 24
129. ned by TeleCheck Version of the Certified PayPoint Product TRANS_TYPE Type of transaction 1 Payment 5 Refund APP_TYPE Product Type from TeleCheck IAS Transaction was submitted directly by the consumer through the Internet TAS Transaction was submitted by an operator on behalf of the consumer who authorized the transaction over the phone PPD Transaction was submitted based on a standing authorization CHECK_TYPE P Personal OMAD esc OOOO Billing Control Number PayPoint generated unique transaction identifier attached to all Adjustment and Sale transactions to support reporting and reconciliation activities Example 1 426191 426755 782 1 Type of Payment Transaction ID PaymentID PayPoint Application ID Payment Refund Indicator Type of Payment 1 Primary Payment 2 Convenience Fee Payment Refund Indicator Version 2 6 0 Page 61 June 10 2011 PayPoint User s Guide Ias First Data 1 Primary Payment ro 14 Full or Partial Refund RCRG_IND Recurring Indicator S Single Transaction R Recurring Transaction CS_CRDT ACCT_TYP 0 Checking 1 Savings BILL_FN First name of the customer on the account BILL_LN Last name of the customer on the account BILL_CTY City of the Customer TeleCheck Non Face to Face NFTF e Check Sale Complete TeleCheck e Check Sale Complete Screen Items include ResutCode ET Message of Ankoraii Response Code 07 Approved 08 Rejecte
130. net payment e Payment Options e Make Payment Screen e Payment Results Version 2 6 0 Page 80 June 10 2011 PayPoint User s Guide Ias First Data Payment Options This screen allows the agency to make a payment directly to the PayPoint system Walk in traffic can be handled with an authorization received back through the system immediately To choose payment options Payment Options Indicates Required Select the Application for the payment Dental 709 A Select the payment medium Select Payment Medium K Select the payment channel Select Payment Channel v Continue Cancel 1 Choose Make Payment from the Main Menu Using the dropdown list select the application to which the payment is going Note This is controlled by account roles Only authorized applications are displayed 2 Select payment medium or type Credit card e check Debit etc 3 Select the payment channel or method Web IVR Fax etc 4 Select Continue This displays the Payment Details screen Version 2 6 0 Page 81 June 10 2011 PayPoint User s Guide Ias First Data ENTERING CREDIT CARD PAYMENT DETAIL This screen allows detailed information to be collected and processed by the system Most agencies require at least AVS information which includes name and address Credit Card Payment Dental Billing Address First Name M L Last Name Street Line 1 Street Line
131. ns the 9 character code used to further identify the merchant location This ned contains a Seale numeric code used to calculate the 7 patie ihe i onsen Merchant Category Code This 4 character numeric field contains a number assigned by the signing member or processor to identify a merchant industry classification TRANS_SEQ_N_ This 4 character numeric field contains a terminal generated UM transaction sequence number to be submitted in all authorization request messages This field contains a 2 character code identifying the type of authorization or function being requested Cardholder Identification code This 1 character field contains a code that specifies the method used to verify the identity of the cardholder Version 2 6 0 Page 50 June 10 2011 14 re PayPoint User s Guide ga First Data Account Data Source This field contains a 1 character code ao p e the source of the customer data entered ERNO IND Input from the customer OE description of goods Values P Physical D Digital om o aws PRESENT _FLA Card Present Flag Values 1 Card Not Present 2 Card G Present 3 Card Swiped CARD_TYPE numeric value representing the type of card being authorized Common values are Visa 2 MasterCard 3 AMEX 4 and Discover 5 TAX_AMOUNT CUSTOMER _ Customer Street Address STREET CUSTOMER_ZI Customer Zip Code P Version 2 6 0 Page 51 June 10 2011 PayPoint User s Guide n Fir
132. nt User s Guide Ias First Data TeleCheck Non Face to Face NFTF e Check Settlement Response TeleCheck e Check Settlement Response Screen Includes Re Tracking ID is a number assigned by the payment processor specific to the transaction This number can be provided to the payment processor when attempting to research payments within their system When sending payments to the payment processor PayPoint always send the unique internal payment id TRN_STUS 1 NFTF Offered DENIAL_REC ECHO HOST DATETIME TeleCheck s host date time of response The time uses a 24 hour format mmddyyyyhhmm Time Zone is Central Time Central Standard Time Central Daylight Savings Time MICR PREF FLG TeleCheck Non Face to Face NFTF e Check Settlement Complete TeleCheck does not send any additional data back to PayPoint when Settlement is Complete Version 2 6 0 Page 67 June 10 2011 PayPoint User s Guide Ias First Data PINLESS DEBIT PAYMENT PROCESSOR DETAILS To access the payment processor details click on one of the Status Links from the Payment Details Screen The Transaction and General sections of the screen change to provide information relating to the status request Payment Processor Details for PINless Debit transactions include the same major sections e General e History e Request In this section we will review all the payment types with their associated payment processor information
133. nt User s Guide i First Data The material presented in this PayPoint User s Guide is for general guidance only First Data Corporation does not represent or warrant that this is the only information available or the only information that should be considered when deciding to implement an electronic payment processing solution First Data Corporation shall not be held liable for any losses caused by reliance on the accuracy reliability or timeliness of this information Portions of such information may not be useful or applicable to an entity s particular circumstance Any person or entity that relies on any information obtained from this Guide does so at his or her own risk Revision History 5 10 2007 2 0 Posting Files Consumer Added Posting Files and Consumer OAM 2 rome Managemen Payee Manageren soome 7 6 2007 2 0 1 All Updated PayPoint to registered Da a Ge 7 24 2007 2 0 2 Manage Users Updated Payment User to only Make en SESS pamenogon 8 21 2007 2 1 Search Screen Add Auth Code to Main Search Searching by Screen Application 8 21 2007 2 1 Manage Users Updated that User Search includes Search for a User User ID email address and User Account Description Name 8 21 2007 2 1 Search Screen Added new section on convenience Convenience Fee fees PayPoint supports convenience Models fees 8 21 2007 2 1 New Payment Added introduction section that PayPoint can store data about payments made authorized and settled
134. nt User s Guide r First Data Transaction Detail or user ids and also display reference field 11 06 2008 2 2 Hotfix 5 4 0 Manage Users Added two new roles Roles Payment amp Research with Audit Report and Refund Payment amp Research amp Audit Report 11 06 2008 2 2 Hotfix 5 7 0 Reports Added examples of all the reports 3 9 2009 3 0 Basic Site Navigation Replaced the Main Menu Screen Shot 3 9 2009 2 3 3 0 Basic Site Navigation Updated Menu Bar and Menu Selections 3 9 2009 2 3 4 0 Manage Users Updated Roles Matrix to include User Manager only Role 3 9 2009 23 5 0 Search Screen Added options on how to search by Searching by Site Agency or Application Application 3 9 2009 2 3 5 0 Search Screen Re ordered Fields to match Search Screen 3 9 2009 a 5 0 Search Screen Added QuickSet Date Range Options ANOR Saee opeen Added the following fields to Payment Payment Details Details IP Address User ID Est Settlement Submission Added PostDatedPayment to Origin Flags AOS A oe ee Payen Added Note that Purchase Order has Emering Credit Card limit of 25 characters Payment Detail eae on oe New Payment Added Authorization Medium as Entering E Check Required Field Payment Detail Version 2 6 0 Page v June 20 2011 PayPoint User s Guide r First Data 3 9 2009 f 9 0 Registrations Search Registrations Added business rules for searching registrations 3 9 2009 2 3 9 0 Registrations Adde
135. nt actions may be found under the transaction ID if the following situations occur against the original payment Credit Card e A convenience fee is associated with the primary payment e A full or partial Chargeback that is done against the original payment or convenience fee e A full or partial refund that processed against the original payment e A convenience fee is associated with the primary payment e A return or stop payment that is done against the original payment or convenience fee e A return of a Non Sufficient funds reversal of the original payment e An invalid account is identified after submission of the payment You can enter multiple transaction IDs separated by commas up to 300 characters Version 2 6 0 Page 22 June 10 2011 PayPoint User s Guide u First Data 9 Enter Payment ID Each payment has a unique Payment ID Payment ID contains specific details on payment actions including the amount type of action and history of settlement activities Both Transaction ID and Payment ID are can be viewed in the following places e Posting Extract Files e Recurring Payment Failure E Mail Notification e Various Reports You can enter multiple Payment IDs separated by commas up to 300 characters 10 Enter UserID Additional criteria to narrow down the results by userid 11 Enter Reference Allows for a search to be made using an application specific custom identifier such as ticket number item id product id etc p
136. nt Method Name On Account m North N Account Number O South s fs toan mbt Per Choices Account Type Checking Savings m Enter Display Enter Value E Authorization Medium web v LL Enter Display Enter Value _ ig o Indicates a required field Submit Payment LIL Enter Display Enter Value E O Enter Display Enter Value iE Failed Message You must select a region Display Only V Required V Include on Posting El Total Amount Delete Add Field Above Add Field Below Move Up Move Down EA Cancer Version 2 6 0 Page 95 June 10 2011 PayPoint User s Guide i First Data When the payment is submitted the Reference field is populated with comma delimited data based on the Custom Data fields entered Payment Results Payment Application Payment Status Confirmation Number Payment Date Billing Address Payment Method Payment Amount Convenience Fee Total Amount Reference Dental Payment Success 11061300229750 6 13 2011 Test Tester E Check Checking x1111 121000358 3 00 0 00 3 00 23456 N 4 Printable Version Make a New Payment Version 2 6 0 Page 96 June 10 2011 PayPoint User s Guide Ias First Data Payment Results This screen displays the payment results from the transaction entered on the previous screen This screen is display only The payment status will identify if the paymen
137. nt transaction and the status This screen also allows the user to enable or disable a schedule if the need arises Recurring Payment Schedule Details Edit Delete General Recurring ID Creation Date Application 75226 10 13 2009 7 08 18 PM Dental 709 Reference 12345 Payment Amount Conv Fee Amount 13 00 N A Registration Registration ID Account Number Name TEst Tester Account Type eeL111 80610 E Check Schedule Back to Search Results New Search General Registration Schedule Version 2 6 0 Interval Type Days Begin Date Daily Sunday Saturday 03 13 2010 End Date 10 21 2010 Next Payment Date View Payments for Registration 07 14 2010 View Payments for Recurring Schedule The General section of the screen provides the basic information about the payments This includes the Recurring ID Creation Date Application Name Reference Information Payment Amount and Convenience Fee if applicable The Registration Section provides the information about the specific registrations This includes the customer s Registration ID Name Account Type Credit card E Check or PINIess debit and the last 4 digits of the account used for the payment The Schedule section shows information specific to the payment schedule This information includes the Interval of the Payment the Begin Date of the Schedule En
138. nu Ias First Data The Report Menu allows you to choose whether you wish to create a new report use a report template or view a report that has already been created Report Templates View Reports Delete Selected Templates Refresh Delete Selected Reports C Transaction Detail Report C Name Submit Time Status Billing Report 12 10 2010 Complete br 11 57 PM Create Reports Transaction Summary Transaction Detail Payment Type Summary Audit Summary description for that report Billing Report Payment Response Time Summary E Check Returns Status can be used to sort Duplicate Payment Report n Report Templates Edit or run a saved Template m Create Reports Create and run a new report You may hover over a report name to view a detailed 7 View Report Headers Name Submit Time and m Delete Selected Use to delete reports 7 Refresh To update the View Reports n Check box Use to select files Create New Report area Create New Report allows you to create comprehensive reports by choosing field options After these reports are run they are stored with their data results in the View Reports area Note The more details entered the more targeted the report The following reports are available in PayPoint Transaction Summary Transaction Detail Transaction Detail User ID Breakout Payment Type Summary Audit Summary Report User Listing Report Security Summary Report Payment Resp
139. numbers and any special characters Supports standard and extended ascii character sets 50 j Optional The validation rule if filled is that State Province may contain letters spaces numbers and any special characters Supports standard and extended ascii character sets Province Zip Optional ot Supported by eCheck using The validation rule if filled is that TeleCheck Gateway Zip may contain letters spaces numbers and any special characters Supports standard and extended ascii character sets Note When Address Verification Service AVS is enabled for Credit Card Zip is required field Required for international INot Supported by eCheck using addresses Uses Country Codes identified in ISO 3166 Version 2 6 0 Page 135 June 10 2011 PayPoint User s Guide i First Data May contain letters spaces Not Supported by eCheck using numbers and any special eleCheck Gateway characters Supports standard and extended ascii character sets Email 75 Must be formatted as a valid email Must be formatted as a valid email address address Registration Used to reference one or more Lookup registrations to a single unique identifier Version 2 6 0 Page 136 June 10 2011 PayPoint User s Guide r First Data VALIDATION RULES SPECIFIC TO CREDIT CARD REGISTRATIONS ss t s sS The minimum required fields required for Credit Card registrations are e Card Number e Expiration Date
140. nvenience fees This is an additional amount charged to the user for processing their payment and is driven by your business rules Different payment processors may handle the convenience fee requests differently They may support two different transactions one for primary payment and one for convenience fee or they may require one transaction containing both the convenience fee and primary payment The Payment Processor Details are displayed differently depending on the convenience fee model This information is documented in your boarding forms PRIMARY PAYMENT AND CONVENIENCE FEE SEPARATE TRANSACTIONS The primary payment and convenience fee are sent as separate transactions to the payment processor Both the primary payment and convenience fee details contain the processor information Transaction Detail Transaction ID Gross Payment Amount Net Payment Amount Tax Amount Application Custom Reference Data General Group ID Processor Type Recurring ID Registration ID Result Code Post Dated For Timestamp Confirmation Number Payments 07072500026744 07072500026744 Credit Card Account Billing Address 138145 16 00 0 00 Membership Fees 717 54321 Credit Card Concord 70190 Settled 7 25 2007 7 25 2007 11 27 58 PM Amount Payment Type Status 15 00 Primary Settlement Complete Settled 1 00 Convenience Fee Settlement Complete Settled Tester Tester Credit Card Mc 3000K3000 2000
141. o Criteria 5 13 2010 2 5 8 0 Settlement History Added If you enter Settlement ID Search Settlements the search will ignore the date range entered 5 13 2010 2 5 8 0 Settlement History Added Application name and ID Search Settlements Results 5 13 2010 2 5 9 0 Registrations Added the ability to click on Export Export Registration Results link on Registration Search Search Results Results to create csv file 5 13 2010 2 5 9 0 Registrations Added and also if you want Managing Expired Credit already expired cards excluded Card Registrations 5 13 2010 25 10 0 Recurring Payments Added Section Creating Dynamic Fields and Validations for Reference Field 5 13 2010 2 5 10 0 Recurring Payments Added Section Creating Dynamic Fields and Validations for Reference 5 13 2010 2 5 6 0 New Payment Updated Screen Shots and Instructions for Entering Credit Card eCheck and Debit Card Payments 5 13 2010 4 0 Manage Users Reformatted section and added Billing R D aam pag S 5 14 2010 9 0 Registrations Updated Screen Shots for Create Create Registrations Registrations for Credit Card eCheck and PINless Debit 5 19 2010 2 3 6 0 New Payment Added Name on Account as Required Enter eCheck Payment Field Detail Validation Rules Specific Updated Requirement for Account to eCheck Transactions Number The minimum length must be 5 and must be numeric 5 19 2010 23 6 0 New Payment Updated Name on Account a
142. od Name as it Appears on Card Card Number Same as Billing Expiration Date Month Indicates a required field Version 2 6 0 Page 132 v Year Last Name Create Registration June 10 2011 PayPoint User s Guide i First Data When clicking on the Registration Details the user can then view edit or delete the registration If the registration is tied to a recurring schedule it cannot be deleted Also there is an additional prompt message presented to confirm that the registration should be deleted Registration Details Make Payment Create Recurring Schedule Edit Delete Registration ID 70218 General Site MyWay Insurance 826 Name TEst Test Account Type E Check Checking Routing Number 121000358 E Account Number 1111 COMMON FIELDS WITH CREDIT CARD ECHECK AND PINLESS DEBIT REGISTRATIONS First Name 25 le ptional Required for TeleCheck eCheck he validation rule is that First Name may contain letters and or numbers First Name must contain only ith spaces allowed and the letters with no spaces no following special characters which numbers and no special are period comma dash and characters apostrophe Last Name he validation rule is that Last Name Required for TeleCheck eCheck may contain letters and or numbers Last Name may contain numbers ith spaces allowed and the or letters with spaces allowed and following special characters whi
143. ons expiring in March 2009 Months and before and up to 500 records Expired Within 3 Credit Card registrations expiring in April 2009 Months and before and up to 500 records Expired Within 6 Credit Card registrations expiring in July 2009 and Months before and up to 500 records Expired Within 12 Credit Card registrations expiring in January 2010 Months and before and up to 500 records Version 2 6 0 Page 128 June 10 2011 PayPoint User s Guide Ias First Data To Search for Registrations 1 Use the search options discussed in Using the Search Screen 2 Enter the Registration ID for a specific customer 3 Choose the Site from the dropdown 4 Enter Name or any part of the customer s name The field has partial name search capability 5 You may also search for expired credit cards Choose SEARCH Registration Search Results z z Registration Search Results Export Results Excel CSV New Search Registration ID Site Name Account E 80627 MyWay Insurance Debit Account Ea 1111 E wee seine Insurance Expires ao ver 1114 E ae MyWay Insurance Expires ThisMonth a 114 E 70200 MyWay Insurance Expires ThreeMonths eaen 0208 E 70212 MyWay Insurance Expires TwelveMonth een 0016 E 70215 MyWay Insurance Expires TwoMonth E 1114 E 70223 MyWay Insurance Marilyn G Harris E 1111 80598 MyWay Insurance TEst TEst Ea 1111 E 70218 MyWay Insurance TEst Test
144. onse Type Summary E Check Returns Report An example and the information required for each report is described below Version 2 6 0 Page 99 June 10 2011 PayPoint User s Guide I First Data Transaction Summary Report This report provides a high level summary of the transactions that took place on a daily basis grouped by batch number The batch number is a unique number assigned to payments when they are issued for settlement Transaction Summary Report Criteria Date Range All Data Payment Medium All Payment Status Any Batch es All Site All Agency All Application s All Training Site Batch Trans Count Net Amount Instructor Member Dental Payments 2 16 00 18419 ee S 43 00 _ 6 59 00 Total for Agency Instructor 6 59 00 Total for Site Training Site 6 59 00 1 Report Name Enter a descriptive title 2 Report Description Use this field to enter a detailed description of the report P 3 Date Range Use the drop down list to choose from Defaults to Current Day o Fixed Date Enter Start and End Date You may enter date and time to narrow your report ee results The format is O mm dd yyyy HH MM AM PM C i e 8 1 2006 11 00 AM You can also use the calendar control to select your date Fixed Date Range po Save As Template Run Report Cancel o Current Date Today s date Version 2 6 0 Page 100 June 10 2011 PayPoint User s Guide u First Data o Cu
145. ose Manage Users Users Search for User Wildcard may be used as long as your search contains at least 3 characters before the wildcard 2 Inthe Search for User field enter the Email Address or Name The search criteria is checked against the User eMail Address and User Description Name of User 3 Use as a wildcard to help locate accounts For example BSmith would return BSmith aol com BSmith hotmail com etc You must enter at least three characters for the search 4 Click on the user to view details of the account 5 Ifthe User has access to more than four Applications assigned Full Application List link will be displayed Click on the link to expand and collapse the detailed application list Users Search for User myway Wildcard may be used as long as your search contains at least 3 characters before the wildcard User Role Applications Delete admin myway com Administrator Full Application List Fi MyWay Insurance Insurance Brokers Marketing Packets nodental myway com Payment amp Research No Refund or Chargeback MyWay Insurance Insurance Brokers Fi Membership Fees MyWay Insurance Insurance Brokers Training Version 2 6 0 Page 17 June 10 2011 PayPoint User s Guide Ias First Data Edit User This screen allows user information to be updated by anyone who has User Manager access Changes are entered and take effect immediately upon saving Edit User Email Address admin my
146. ou use the system To change password From the Log In screen choose the Change Password link Enter your Email Address Enter your Current Password Enter your New Password Re enter your password to confirm Choose SUBMIT to complete the transaction SS O n Note Passwords must be at least one letter or number There are no set rules enforced by PayPoint relating to the minimum and maximum length and the content of the password Numbers letters and special characters are allowed It is highly recommended that passwords selected be strong passwords containing numbers letters and special characters Version 2 6 0 Page 5 June 10 2011 PayPoint User s Guide Choose Time zone ia First Data When you initially sign in you must select your time zone PayPoint will then display payment transaction dates and times in this time zone Choose Timezone Choose Timezone Version 2 6 0 Page 6 Eastern Daylight Time Atlantic Daylight Time Atlantic Standard Time Eastern Dayliqht Time Eastern Standard Time Central Daylight Time Central Standard Time Mountain Daylight Time Mountain Standard Time Pacific Daylight Time Pacific Standard Time Alaska Daylight Time Alaska Standard Time Haveii Daylight Time Haveii Standard Time Samoa Standard Time First C June 10 2011 PayPoint User s Guide Ias First Data After you log in to the PayPoint site the Main Menu scr
147. outside of PayPoint These are considered Third Party payments and consist of Cash POS and ACH Credit 8 21 2007 2 1 New Payment Added that Card Swipe and also Credit Card Payment international addresses are now Version 2 6 0 Page i June 20 2011 PayPoint User s Guide i First Data Detail supported This address support is ante amen esr 8 21 2007 New Payment Added that international addresses are eCheck Payment Detail now supported This address support is dependent on the payment processor 8 21 2007 2 New Payment Added that Card Swipe and also PINless Debit Payment international addresses are now Detail supported This address support is dependent on the payment processor 8 21 2007 Reports The section was rewritten to document D Stes orig em 8 21 2007 Reports Added jin for new report Payment Response Time Payment Response Time Summary Summary 8 21 2007 2 Reports Changed reports to also display the User Listing and Security Site Name Agency Name and Summary Application Name for each user on the report 10 4 2007 2 1 Manage Users Deleted separate User Manager role as Roles the User Manager right can be added to any specific user regardless of role Added Posting Files Access to the Administrator Role 8 11 2008 2 2 2 0 How to Login Updated screen shots for PayPoint 2 2 Log in Screen Change Password 3 0 Basic Site Navigation 8 11 2008 22 4 0 Manage Users Added the following Roles Roles A
148. p Shipping Address same as Billing Payment Method Name On Account Account Number Routing Number Account Type Checking Savings Authorization Medium web w Indicates a required fel The following are fields specific to eCheck Name on Account he validation is that Full Name may contain letters and or Inumbers with spaces allowed and the following special haracters which are period comma dash and apostrophe Account Number 50 Required he minimum length must be 5 and must be numeric Version 2 6 0 Page 138 June 10 2011 PayPoint User s Guide i First Data Routing Number he routing number must be in the routing number listing downloaded from the Federal Reserve Account Type Radio Button Checking or Savings Authorization Medium Dropdown Required You must select an authorization medium when creating a registration for eCheck 50 2 32 2 50 Name of the bank where the bank account is located If you provide a Bank Name you must also provide the state that the bank resides Only required if enabled for application State Dropdown Only required if enabled for application State where the bank is located is physically located You can normally find the state listed on your check as part of the name of the bank If you provide a Bank State you must also provide a BankName Drivers License State Only required if enabled for application State for
149. payment processor when attempting to research payments within their system When sending payments to the payment processor PayPoint always send the unique internal payment id Gross amount of the settlement item Description sent with the request ReturnCode Code for the transaction return Values are 100 Success 110 Payment Authorization Invalid 120 Clearing request Invalid 130 Transfer Amount Invalid 140 Account Disabled 180 Authorization Void Confirmation 210 Account Invalid 220 Stop payment 230 NSF resubmit in progress 240 Final NSF Notification Funding or Event notification 10 Type Event Notification 20 Funds Transfer Notification MerchantID Unique ID specific to the Merchant involved in the transaction This is an id assigned by the e Check processor PayorTender Identifies the payment network used by the consumer for the transaction 10 Version 2 6 0 Page 59 June 10 2011 PayPoint User s Guide n First Data TeleCheck Horizon Emulator e Check Settlement Complete TeleCheck e Check Settlement Complete Screen Includes Amount of the payment for this transaction TransferGroupID The Transfer Group ID is a Tracking Number for Telecheck for all transactions that go to the Merchant s bank statement for the day The Merchant will see this number as well as the sequence of numbers located on the memo section on their bank statement TrackingID Tracking ID is a number assigned by the payment proc
150. r 559186 CashierNumber 0 TransactionAmount 15 00 SalesTaxAmount 0 00 AccountNumber not displayed ExpirationMonth 03 ExpirationYear 11 BillingCountry US ShippingCountry US TaxExemptFlag False PayeeAcct 00259999999999999999 UseCredit False UseCFMerch False Sale Complete This is the status of the payment If you click on this you will be passed to the Sale Complete Details screen Sale Request This is the status of the payment If you click on this you will be passed to the Sale Request Details screen Version 2 6 0 Page 70 June 10 2011 PayPoint User s Guide u First Data RESPONSE OR REQUEST INFORMATION When you click on one of the history links on the Payments Details screen you will see the Payment Processor Details for that Status Each Processor provides different information The following sections show the different responses from Concord and relating to the different statuses of e Sale Request e Sale Complete CONCORD PINLESS DEBIT PAYMENT PROCESSOR REQUESTS Concord PINIess Debit Sale Request Concord PINless Sale Request Screen Items include StoreID Unique store number assigned to your Merchant Account StoreKey Unique store key password assigned to your Merchant Account ApplicationID Application ID assigned to your Merchant Account This will normally be your Numeric Pay
151. r CancelPayment API to the response time from the associated processor Identifies the time from the processor takes to return message The processor is a subset of the Response Time Identifies the payment channel that was used when making this payment It Version 2 6 0 Page 33 June 10 2011 PayPoint User s Guide u First Data Channel contains values such as Web IVR Walk in Voice Fax Mail and Scheduled Recurring Identifies if the payment is primary payment or convenience fee Code Payment Identifies if this payment detail is associated with the primary payment or a Code convenience fee If you are not collecting convenience fees as a part of your application you will always see this value as Primary Origin Flags Indicates the related sources of the payment Source Description HTTP The PayPoint MakePayment API method is Secure HTTP Web Service The PayPoint MakePayment API method is Web Service Bulk The PayPoint MakePayment API method is Batch ConsumerWeb The Payment is made through the Consumer Payments Website ConsumerIVR The Payment is made through the Consumer Payments IVR AdminWeb The Payment is made through the PayPoint Administration Site Certification The Payment is made in Certification Mode Production The Payment is made in Production Mode ConsumerEnrolled The Consumer Payments website used to make the payment requires user enrollment Consum
152. r taon oema regueaea o Cardholder Identification code This 1 character field contains a code Version 2 6 0 Page 46 June 10 2011 PayPoint User s Guide Ias First Data __ that specifies the method used to verify the identity of the cardholder ADS Account Data Source This field contains a 1 character code identifying the source of the customer data entered CAD o Card acceptor Data ECOMM_IND Input from the customer application description of goods Values P w D Digital CMD _ Always Pre Authy Pre Always Pre Auth OCT NUN Internal not viewable last 4 digits display EXP_MONTH Expiration month of the credit card EXP_YEAR Expiration year of the credit card PRESENT_FL Card Present Flag Values 1 Card Not Present 2 Card Present 3 AG Card Swiped CARD_TYPE numeric value representing the type of card being authorized Common values are Visa 2 MasterCard 3 AMEX 4 and Discover 5 CUSTONK Customer Street Address STREET CUSTOMER_ Customer Zip Code ZIP Version 2 6 0 Page 47 June 10 2011 PayPoint User s Guide n First Data Vital Authorization Complete The Transactions that are displayed using Vital are listed below ResultCode Success 1 Unknown 0 In_Settle 1 Settled 2 Cleared 3 Captured 4 Approved 5 Declined 6 Voided 7 Deferred 8 Admin_Ok 9 Completed 10 System_Ok 11 Suspended 12 Restored 13 Report_Ok 14 Enqueued 15 REC_FORMAT l char
153. racter numeric field contains a unique number assigned by SOROSO e Sanin meman s bank ar proosan a o MRCH_LOC 13 character sub field contains the merchant location city name SONOS pose e sgning member or praeest o s STORE_NUM The 4 character numeric field contains a number assigned by the signing member processor or merchant to identify a specific merchant store within the Vital System TERM_NUM The 4 character number filed contains a number assigned by the signing member processor or merchant to identify a unique terminal within a merchant location DV_CD Device Code The 1 character field is used to identify the device type of the merchant submitting the authorization request IND_CD This 1 character field is used to identify the industry type of merchant _ submitting the authorization request CITY_CD This field contains the 9 character code used to further identify the eee secant This nee contains 3 ae numeric code used to calculate the local 7 ne ine il soba pen Merchant Category Code This 4 ERE numeric field contains a number assigned by the signing member or processor to identify a merchant industry classification TRANS_SEQ_ This 4 character numeric nen contains a ee generated transaction NUM sees untreated nal baa ge BATCH 3 character numeric field contains a batch sequence number Seer pes Soyisim o oo orna aena a TRN_CD This field contains a 2 character code identifying the type of Pe aumorizason o
154. ransaction is tracked separately with PayPoint although they are tied together in the Exception History Overview There are two basic ways a payment may not process successfully besides a communication or network error 1 Authorization is declined including verification failed for Credit Card Debit Card or eCheck 2 An eCheck is returned from the ACH Network Your business needs will drive which of these you would like to process in Exceptions Manager including the communication errors Version 2 6 0 Page 155 June 10 2011 PayPoint User s Guide n First Data o y N ODFI Consumer e PayPoint TeleCheck ER Bank g Consumer N Gateway Acquiring EE RDFI Issuing Facing Bank Bank Application or PayPoint Credit Card Administration Debit Card Site New eCheck Payment is Payment Authorization Entered Option or Submitted Batch Payments bh Payment is Declined Returns NACHA J Entry Record with Exceptions eCheck Return Code Entry is Manager Return Rejected by Record is RDFI Received New Updated Payment Information Entered Payment Submitted J y S Credit Card Debit Card eCheck Decline Process e The authorization is submitted through the appropriate networks or to TeleCheck for eCheck e The authorization is declined by the issuing bank or TeleCheck eCheck Returns Process e eCheck Entry Rejected by RDFI The RDFI initiates the return throug
155. re Any Primary Payments Only Convenience Fees only 10 Payment Origin Select the Payment Origin If you select Any all origins will be retrieved The options are Any Web Service API HTTP API Admin Web Consumer Web Consumer IVR and Bulk Batch 11 Payment Status Select the Payment Status you want summarized on the report If you choose All all payment statuses will be reported or you may select any combination of status excluding Al 12 User ID Enter one user id or multiple user ids to report transactions made by this user or users If you enter one user this can use a wildcard To report for multiple users you must enter the exact email address separated by a comma Note If you only want to report for you re the user logged in you can check Show My Payments Only Version 2 6 0 Page 103 June 10 2011 PayPoint User s Guide Ias First Data 13 Show Reference Field This will display the reference field on the transaction detail report 14 Recurring Payments Transaction Detail Report only Only displays transactions with recurring payments 15 Report Format Select from one of the following formats pdf csv xls and xml 16 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Version 2 6 0 Page 104 June 10 2011 PayPoint User s Guide I First Data Transaction Detail Report User ID Breakout This report provides payment activity de
156. recurring payments 15 Report Format Select from one of the following formats pdf csv xls and xml 16 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Version 2 6 0 Page 107 June 10 2011 PayPoint User s Guide I First Data Payment Type Summary Report This reports breaks down payment type by payment medium which includes either credit card or e Check Within each category information is detailed by credit card or check type For example credit card displays card type Master Card Visa Diners etc Payment Type Summary Report Criteria Report Date 7 8 2007 7 53 22 AM Date Range All Data Payment Medium All Payment Status Any Batch es All Site All Agency All Application s All Training Site Trans Date Batch Trans Type Trans Count Net Amount Agency Instructor Application Member Dental Payments 07 06 07 18419 Visa 4 43 00 07 06 07 Total Visa 4 43 00 MasterCard 0 0 00 1 Report Name Enter a descriptive title 2 Report Description Use this field to enter a detailed description of the report 3 Date Range Use the drop down list to choose from Defaults to Current Day 2 2 o Fixed Date Enter Start and End Date You may enter date and time to narrow your report results The format is mm dd yyyy HH MM AM PM i e 8 1 2006 11 00 AM You E TS er can also use the calendar CLP E gt 3 Ow control to select yo
157. rocess payment transactions Payment data is collected via multiple payment channels from the citizen and submitted to PayPoint for real time authorization PayPoint is geared towards entities that process Card Not Present CNP transactions In a Card Not Present transaction the governmental agency and the citizen are not in the same physical location and the citizen typically uses some form of electronic interface provided by the entity such as a web site to input details of a credit card E Check or PINless Debit payment PayPoint Features and Benefits e Easy to learn and use intuitive process and flow e Mitigates security risk by eliminating multiple payment tools within multiple agencies e Provides enterprise wide payment integration e Simplifies and consolidates management policies and procedures e Consolidates payment reconciliation and reporting e Provides application consistency e Contributes to cost savings e Centralizes payment processing support e Simplifies system upgrades e Provides secure sensitive payment data for individual applications e Integrates support for mixed platform environments PayPoint Security e Utilizes industry standard Advanced Encryption Standard AES for 128 bit encryption of sensitive payment data e Compliant with card holder data security including o Visa s CISP o MasterCard Site Data Protection o American Express Data Security standards e Fully integrated user roles based security Version 2 6 0
158. rporate Card must be checked to enter Purchase ID Version 2 6 0 Page 92 June 10 2011 PayPoint User s Guide i First Data VALIDATION RULES SPECIFIC TO ECHECK TRANSACTIONS The following are fields specific to eCheck Name on Account equired The validation is that Full Name may contain letters and or numbers with spaces allowed and the following special characters which are period comma dash and apostrophe Account Number 50 Required The minimum length must be 5 and must be numeric Routing Number The routing number must be in the routing number listing downloaded from the Federal Reserve Account Type Radio Button Checking or Savings Only required if enabled for application Drivers License Number Name of the bank where the bank account is located If you provide a Bank Name you must also provide the state that the bank resides State Dropdown Only required if enabled for application State where the bank is located is physically located You can normally find the state listed on your check as part of the name of the bank If you provide a Bank State you must also provide a BankName Only required if enabled for application Driver s License Number of the payer This field can be used as input to the identity verification process State for which the Driver s License was issued This field can be used as input to the identity verification process Only required if enabled for application Social
159. rrent Week Saturday to Friday of the current week o Current Month First day of current month to the current date o Last Week Saturday to Friday of the prior week o Last Month First day of prior month through last day of prior month Check Search by the Payment Post Date if you want to report all the payments authorized during a selected period Otherwise it would search on payment save date For example a future dated payment will have a different payment save date than payment post date 4 Site Choose from a list of available sites 5 Agency Choose from a list of available agencies associated with the above site Only choose one agency 6 Application Choose from a list of available applications from the above agency You may select more than one application to consolidate on the reports To select more than one application hold sown the CNTL key and select any applications you would like to add my clicking on them with your mouse 7 Payment Medium Choose from the available types of Payments The available types are All e Check Credit Card PINless Debit PIN Debit Third Party POS Cash and ACH Credit 8 Batch Single Batch Enter the individual batch number Only Completed Batches All completed Batches for the site 9 Payment Portion Select whether your report will contain primary payment data or just convenience fees or both The options are Any Primary Payments Only Convenience Fees only 10
160. s Enter Credit Card Optional Field Payment Detail Version 2 6 0 Page x June 20 2011 PayPoint User s Guide r First Data 5 19 2010 5 19 2010 5 19 2010 Validation Rules Specific to Credit Card Transactions 6 0 New Payment Updated Name on Account as Enter Debit Card Optional Field Payment Detail Validation Rules Specific to Debit Card Transactions 9 0 Registrations Added Name on Account as Required Validation Rules Field Specific to eCheck Transactions Updated Requirement for Account Number The minimum length must be 5 and must be numeric 2 5 2 5 25 9 0 Registrations Updated Name on Account as Validation Rules Optional Field Specific to Credit Card Transactions 29 9 0 Registrations Updated Name on Account as Validation Rules Optional Field Specific to Debit Card Transactions 2 5 6 0 New Payment Updated Account Number entry to 8 18 2010 Entering eCheck Enter at least five digits for the i Payment Detail Account Number 9 23 2010 2 5 HF5 4 0 Manage Users Deleted Numbers may not be at the PayPoint Login and beginning or end of the password Password Policy from policy 9 23 2010 2 5 HF5 5 0 Search Screen For refunds that are Refund Void processed through BuyPass using an expired credit card updated expiration dates will be need to be provided before the refund can be processed Note This does not apply to Version 2 6 0 Page xi June 20 2011 PayPoint
161. ss 2 Success Bank Account and Routing Number Fails TeleCheck Verification Authorization Request Rejected negative data Bank Account and Routing Number Fails TeleCheck Verification Risk referral requested Authorization Request Authorization Request Ineligible ACH Not Offered Account and Routing Number Fails TeleCheck s Basic Rules Invalid Value for Field Invalid Bank Account or Routing Number Authorization Request Version 2 6 0 Customer may contact TeleCheck for more information Bank Account and Routing Number Failed Validation Customer may contact their bank for more information or use a different form of payment Customer may contact their bank for more information or use a different form of payment Bank account or routing number entered is invalid Customer may Page 63 O E Names_And_ ae Bank_Number_ Failed 6 Needed Verification Failed 6 NFTF_Not_ Offered Invalid_Value 0002 Verification failed 6 Payment was declined processor response We are sorry we cannot accept 2 your check Payment was declined processor response We are unable to process this A 3 transaction Payment was declined processor response We are unable to process this 3 transaction Verification failed TeleCheck returned response Invalid value for June 10 2011 PayPoint User s Guide Authoriz
162. st Data Vital Sale Complete Vital Credit Card Sale Complete Screen Items include ResultCode Success 1 Unknown 0 In_Settle 1 Settled 2 Cleared 3 Captured 4 Approved 5 Declined 6 Voided 7 Deferred 8 Admin_Ok 9 Completed 10 System_Ok 11 Suspended 12 Restored 13 Report_Ok 14 Enqueued 15 REC_Format 1 character field identifies the message format with the Vital System APP_TYPE The Vital authorization system supports a number of communication ees leis ACI 1 character field contains Returned Authorization Characteristics Me iti The 4 character numeric field contains a number assigned by the signing member processor or merchant to identify a specific merchant store in the Vital System Terminal Number Authorization Source Code 1 character code indicating the source of the authorization code TRANS_SEQ_NUM This 4 character numeric field contains a terminal generated transaction sequence number to be submitted in all authorization request messages Barca S o oyo RC Response Code 2 character response code indicating the status of the EO authorization request APPR_CD 6 character field contains an authorization code when a transaction neni RRN 12 character value reflecting the transaction retrieval reference PN erent aonig spaa onos TI 15 character field can contain a Visa Transaction Identifier or aweteweceNunbse o o A VAL _CD optional 4 character field can contain specific information generated S eee EE
163. standard and extended ascii character sets Note If using Chase Paymentech Tampa platform the maximum length street line 20 Note When Address Verification Service AVS is enabled for Credit Card Street 1 is required field SieetLine 50 Optional or Supporied by eCheck using Version 2 6 0 Page 90 June 10 2011 PayPoint User s Guide i First Data Email Must be formatted as a valid email Must be formatted as a valid email a ee Payment Decimal Must be numeric may be entered Must be numeric may be entered Amount eee as 99999 99 or 999999 as 99999 99 or 999999 Must be numeric may be entered Must be numeric may be entered The validation rule if filled is that Street may contain letters spaces numbers and any special characters Supports standard and extended ascii character sets 5 Optional ot Supported by eCheck using The validation rule if filled is that TeleCheck Gateway City may contain letters spaces numbers and any special characters Supports standard and extended ascii character sets 5 Optional ot Supported by eCheck using The validation rule if filled is that TeleCheck Gateway State Province may contain letters spaces numbers and any special characters Supports standard and extended ascii character sets Optional ot Supported by eCheck using The validation rule if filled is that TeleCheck Gateway Zip may contain letters spaces numbers an
164. system E First Data PayPoint Administration Language English X Log In Enter Email Address Enter Password Change Password Indicates Required 2004 2011 First Data Corporation All Rights Reserved Privacy and Trademarks To Log In 1 Enter your Email Address and press the tab key to move to the next field or move the mouse to the next field 2 Enter your Password in the Password field It will appear as asterisks as you type it Note If this is the first time logging in choose Change Password to change your password Click on the SUBMIT button Note If a password is entered incorrectly three times the following message is displayed The maximum number of failed login attempts has been reached This account has been automatically disabled Contact your PayPoint Site Administrator to have the password reset Version 2 6 0 Page 4 June 10 2011 PayPoint User s Guide Ias First Data Change Password E gt First Data PayPoint Administration Log In Enter Email Address Enter Password New Password Confirm Password Cancel Change Password 2004 2011 First Data Corporation All Rights Reserved Privacy and Trademarks It is recommended that you change your password the first time you log in or anytime you feel your password security has been jeopardized Your site password policies may also require that you change your password the first time y
165. t Dental Billing Address First Name M I Last Name Street Line 1 Street Line 2 City State Select State v Zip i Country UNITED STATES v Phone E Mail Shipping Address V same as Billing Payment Details Payment Amount 0 00 Convenience Fee 9 90 Payment Date 067 13 2011 Reference Payment Method Name On Account Account Number Routing Number Account Type Checking Savings Authorization Medium web Indicates a required el Version 2 6 0 Page 84 June 10 2011 PayPoint User s Guide u First Data E Check Validation The minimum required fields required for eCheck transactions are e First and Last Name Required for TeleCheck e Name on Account e Payment Amount e Name on Account e Account Number e Routing Number e Account Type Checking or Savings e Authorization Medium Depending on your configuration you may be required to identify additional information such as bank name bank state and other identity data The Driver s License and SSN information are used for identity verification E Check processing is governed by rules created by NACHA National Automated Clearing House Association Under NACHA compliance rules in order to collect an electronic check payment you must make a reasonable effort to validate the identity of the person from whom you are taking the payment To make an e Check payment No
166. t was successful or not Ifthe payment was not successful the Result Message will contain additional details as to why the payment was not successful in red Payment Results Payment Application Dental Payment Status Payment Success Confirmation Number 10092900229276 Payment Date 9 29 2010 Billing Address Credit Card Payment Method x0016 04 13 Payment Amount 12 00 Total Amount 12 00 Printable Version Make a New Payment After reviewing the Payment Results choose one of the following options o Printable Version To print a receipt that could be handed mailed or faxed to the payee by the payment agent o Make Another Payment To enter another payment o Main Menu Return to the main menu Version 2 6 0 Page 97 June 10 2011 PayPoint User s Guide ia First Data Using PayPoint reports you will learn to quickly gather valuable data about your PayPoint services Ad hoc temporary reports or report templates can be created O O Q Create New Reports Create Transaction Summary Report Create Transaction Detail Report Create Payment Summary Report Create Payment Response Summary Report Create Audit Summary Report Create Security Summary Report Create User Listing Report Create E Check Returns Report Billing Report Duplicate Payment Report Create and Use Templates Delete Reports and Templates Version 2 6 0 Page 98 June 10 2011 PayPoint User s Guide Report Me
167. t whether your report will contain primary payment data or just convenience fees or both The options are Any Primary Payments Only Convenience Fees only 10 Payment Origin Select the Payment Origin If you select Any all origins will be retrieved The options are Any Web Service API HTTP API Admin Web Consumer Web Consumer IVR and Bulk Batch 11 Payment Status Select the Payment Status you want summarized on the report If you choose All all payment statuses will be reported or you may select any combination of status excluding All 12 Report Format Select from one of the following formats pdf csv xls and xml 13 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Version 2 6 0 Page 109 June 10 2011 PayPoint User s Guide I First Data Audit Summary Report This report provides a high level summary of the transactions that took place on a daily basis and may be grouped by batch number Audit Summary Report Sample Report Description Report Criteria Date Range 09 01 2008 09 12 2008 Site MyWay Insurance Agency Employer Application Dental Payment Timestamp Detail Amount 9 11 2008 12 50 35 PM Make Payment Conf 08091 100004658 0 00 9 11 2008 3 41 32 PM Make Payment Conf 08091 100004660 1 00 9 11 2008 3 51 05 PM Cancel Payment Conf 08091100004662 2 00 9 11 2008 3 51 23 PM Cancel Payment Conf 08091100004663 1
168. ta Report User Listing Report AUAN a a Reports Added Note You can only run the Giansaenon Detail Transaction Detail Report for a total Report 31 day floating period 8 11 2008 8 11 2008 11 06 2008 2 2 Hotfix 2 6 0 New Payment Added new feature on how to Creating Dynamic Fields dynamically create the Reference and Validations for Field for Make Payment Reference Field 11 06 2008 2 2 Hotfix 2 9 0 Registrations Added new featureto creat Create Registrations Registrations using the PayPoint Administration Site 11 06 2008 2 2 Hotfix 4 6 0 New Payment Documented Validation Rules for Validation Rules for New New Payment Payment 11 06 2008 2 2 Hotfix 4 5 0 Search Screen Added Feature to Export Payment Exporting Search Search Results into Excel Results 11 06 2008 2 2 Hotfix 5 9 0 Registrations Documented Validation Rules for Validation Rules for New Creating Registrations Payment 11 06 2008 2 2 Hotfix 5 7 0 Reports Added New Report Grouped by User Transaction Detail User ID ID Breakout Includes feature to report by user id or user ids and also display reference field a Se OnE Oe apo Added new feature to report by user id Version 2 6 0 Page iv June 20 2011 7 0 Reports Updated Screen Shot showing the Print Export Reports selected Report Format 9 0 Registration Added feature to search for expired Search Registrations registrations PayPoi
169. tails grouped by User ID including Application Transition ID Customer Name Account Account Type Status Confirmation Number and Amount attempted This report also allows you to review recurring transactions Transaction Detail Report User ID Breakout Criteria Report Date 11 6 2008 8 26 20 PM Date Range 11 4 2008 to 11 7 2008 Payment Medium Payment Status All Batch es All Payment Portion Any Recurring No User ID Site All r All Application s All MyWay Insurance Employers Dental User ID admin Imns Timestamp Customer Name Account Account Type Status Confirmation Amount 138852 11 5 2008 10 34 39AM_ Test Test 0071 VISA Communication Error 08110500027484 2 00 138853 11 5 2008 10 37 23AM Test Test 0071 VISA Verification Failed 08110500027465 0 01 138854 11 5 2008 10 37 44 AM Test Test 0071 VISA Verification Failed 08110500027468 0 01 138855 11 5 2008 10 37 55AM Test Test 0071 VISA Verification Failed 08110500027467 0 01 138856 11 5 2008 10 48 38 AM Test Test 0071 VISA Verification Failed 08110500027468 0 01 1 Report Name Enter a descriptive x title 2 Report Description Use this field to enter a detailed description of the report 3 Date Range Use the drop down list to choose from Defaults to Current Day a o C a CE aL G C O fy fay o Fixed Date Enter Start and End Date You may enter date and time to narrow your report results The format is mm dd yyyy HH MM AM PM i
170. te 1 Soy See a 8 9 A red asterisk immediately displays if format is incorrect Enter the customer s First Name Middle Initial and Last Name In most cases the First and Last Name fields will be required Enter the customer s address PayPoint accepts US and international addresses Check with your processor to determine if international addresses are accepted Enter the customer s phone number Enter the customer s eMail address Enter the shipping address and phone Enter the Payment Amount format 000 00 Required Enter Reference data that can be used for tracking This reference should contain identifiers that will cross reference this payment to your transaction For example if you are using PayPoint to make payments on parking tickets you may want to put the ticket number in this reference field Enter the Name on Account In most cases this field will be required Enter at least five digits for the Account Number Required 10 Enter the Routing Number Required Version 2 6 0 Page 85 June 10 2011 PayPoint User s Guide u First Data 11 Enter the Bank Name if required 12 Select the Bank State if required 13 Enter the Social Security Number if required 14 Enter the Driver License Number if required 15 Select the Driver License State if required 16 Select the Authorization Medium Required When making eCheck payments on the PayPoint Administration site there is a
171. tenteratleastthre Roles characters for the user search 10 23 2009 2 4 Hotfix 5 4 0 Manage Users Added new User Role Inquiry and Roles Settlement and Admin Report User 10 23 2009 2 4 Hotfix 6 2 0 How to Login Updated Screen Shot and Instructions Change Password for changing password 10 23 2009 2 4 Hotfix 6 4 0 Manage Users Updated Documentation of Roles Registration Rights Search View Create Update Delete for the following roles Administrator Administrator with Consumer Payments Payment amp Research Payment amp Research with Audit Report Refund Payment amp Research amp Audit Report and Payment amp Research No Refund or Chargeback 10 23 2009 2 4 Hotfix 6 4 0 Manage Users Added Recurring Payment Schedules Roles Search View Create Update Delete for the following roles Administrator Administrator with Consumer Payments Payment amp Research Payment amp Research with Audit Report Refund Payment amp Research amp Audit Report and Payment amp Research No Refund or Chargeback 10 23 2009 2 4 Hotfix 6 4 0 Manage Users Deleted reference to User Manager Roles Role This does not affect the User Version 2 6 0 Page vii June 20 2011 PayPoint User s Guide Ias First Data O S o Mage protile option 10 23 2009 2 4 Hotfix 6 5 0 Search Screen Added the following When searching over date ranges the following limitations exist e Show Payments 32
172. the authorization request the host responds with an Indicator identifying the card being processed CVV2_RSLT Result information el in CAVV _RSLT Result information aw O VITAL _ Vital Response Code mse AVS_RSLT AVS Result information VITAL_RSLT Vital Result Information Version 2 6 0 Page 49 June 10 2011 PayPoint User s Guide u First Data Vital Sale Request Vital Credit Card Sale Request Screen Items include RC_FRMT l character field identifies the message format with the Vital System aeey S yoyo AQC_BIN Acquirer Bank Identification Number BIN MRCH_NUM This 12 character numeric field contains a unique number assigned PENS oy he simning cn bank or pmooeson MRCH_LOC 13 character sub field contains the merchant location city name PRONE ponasi oy ie Saning meme or praeesse Co a STORE_NUM The 4 character numeric field contains a number assigned by the signing member processor or merchant to identify a specific merchant store within the Vital System TERM_NUM The 4 character number filed contains a number assigned by the signing member processor or merchant to identify a unique terminal within a merchant location DV_CD Device Code The 1 character field is used to identify the device type of the merchant submitting the authorization request IND_CD This 1 character field is used to identify the industry type of merchant submitting the authorization request CITY_CD This field contai
173. triangle indicates the current sort order Click on the column heading to sort a column Click the column a second time to switch from descending to ascending Short Cuts The first column contains links to detail screens Note These fields will only be displayed if the function is enabled for your implementation T Transaction Detail Choosing this field takes you to the Transaction Detail screen You will see the general account holder information and history of the actions that may have taken place since the original payment was received See Transaction Detail R Refund Choosing this field allows you to process a cancellation of the payment It is only displayed if the payment has not been previously cancelled C Chargeback Choosing this field allows you to process a Chargeback This value is only available if the payment has been settled and has not been previously cancelled E Enrolled Registered Account Choosing this field displays all payments associated with this registered account This means the customer s payment information is on file Customers can request individual payments be made with this information S Scheduled Customer has an Enrolled Registered Account and has chosen to set up Scheduled recurring payments Choosing this field will displays all payment tied to this schedule If a customer has scheduled recurring payment S they will also have an Enrolled Registered Account E Confirmation Every
174. umber state where issued and the complete banking numbers printed on the bottom of his or her check How do I determine why a customer s Credit Card was declined Since the reason for the decline is confidential you need to inform the customer to call their Credit Card Company to determine why the card was declined Is there an easy way to see all my declined transactions Yes Simply use the search feature in PayPoint Select status declined It will provide a list of all of the declined transactions You can also select by time periods as well eCheck Returned Transactions What is a return transaction A returned transaction is a transaction that has a negative value associated with it due to the customer s bank declining the payment A returned transaction could be a result of a NSF or invalid information on the customer s account How long does it take for a returned payment to appear in the Payment Extract File Technically it is allowable to take as long as 60 days However typically it is takes 15 business days This is a result of the banking system itself and nature of its communications NSF Not Sufficient Funds How does a NSF work There will be an initial presentment of the transaction and up to two re presentments All of the re presentments will have their status updated on PayPoint If the payment stays as an NSF after the three presentments a debit instruction will be transmitted to the state s ban
175. ur PayPoint Boarding Documents and may be at the Site Agency or Application level 2 Click the Download Now link on the posting file that you wish to retrieve Note This is the same file and filename of the file that would also be available on the secure PayPoint FTP server Version 2 6 0 Page 153 June 10 2011 PayPoint User s Guide i First Data Here is the general layout for a Posting File One record per Site Site Header Record Agency Application 1 Header Record Agency Application Detail Record s Business Agency Application Detail Record s Application 1 Agency Application 1 Footer Record Application n Header Record Application Detail Record Business Application n Application Detail Record Agency Application n Footer Record Site Footer Record gt One record per Site 12 0 Consumer Payments Management Details on how to use the Consumer Payments Management features are documented in the separate Consumer Payments Management Integration Guide Version 2 6 0 Page 154 June 10 2011 PayPoint User s Guide Ias First Data 13 0 Exceptions Manager An Exceptions Manager has been added to PayPoint which will allow you to process a payment for a bill after the payment has originally failed Exceptions Manager will document the original payment and the resubmission This is not the same as an eCheck re presentment due to NSF returns and can be applied to all payment types Each t
176. ur date Fixed Date Range ee Version 2 6 0 Page 108 June 10 2011 PayPoint User s Guide u First Data o Current Date Today s date o Current Week Saturday to Friday of the current week o Current Month First day of current month to the current date o Last Week Saturday to Friday of the prior week o Last Month First day of prior month through last day of prior month Check Search by the Payment Post Date if you want to report all the payments authorized during a selected period Otherwise it would search on payment save date For example a future dated payment will have a different payment save date than payment post date 4 Site Choose from a list of available sites 5 Agency Choose from a list of available agencies associated with the above site Only choose one agency 6 Application Choose from a list of available applications from the above agency You may select more than one application to consolidate on the reports To select more than one application hold sown the CNTL key and select any applications you would like to add my clicking on them with your mouse 7 Payment Medium Choose from the available types of Payments The available types are All e Check Credit Card PINless Debit PIN Debit Third Party POS Cash and ACH Credit 8 Batch Single Batch Enter the individual batch number Only Completed Batches All completed Batches for the site 9 Payment Portion Selec
177. ured when the payment was declined successful and refunded or voided Billing events are not written for errors Billing Actions are summarized by the following eCheck Payments Credit Card Payments Debit Card Payments Third Part Data Total for all Payment Mediums Consumer Web Payments Consumer IVR Payments Consumer Web Payment using Bill Presentment Summary or Full Administration Site Payments Version 2 6 0 Page 114 June 10 2011 PayPoint User s Guide Ias First Data Billing Report Criteria Report Date 6 7 2011 2 05 55 PM Month May 2011 Sites 709 MyWay Insurance Site 709 MyWay Insurance 826 Billing Action eCheck CreditCard DebitCard Ihid Party Total ConsumerWeb ConsumeriVR Bill Presentment Agmin site 709 Employers 606 Dental 709 Success 7 7 o 2 16 0 o o o Cancelled o o o 0 o o o o Declined 1 0 o 0 1 0 o o 0 VerificationFalied 0 4 o 0 4 o o o o 8 anf 0 2 21 0 o o o Total for Agency 709 Employers 606 Success 7 7 o 2 16 o o 0 Cancelled 0 0 o 0 0 o o o o Declined 1 o o o 1 0 o 0 o VerificatonF allied 0 4 o o 4 0 o o o Total 8 0 2 21 0 o o o Note Individual merchant contracts determine which of these are included in your monthly billing 1 Report Name Enter a descriptive title 2 Report Description Use this field to peared polenta enter a detailed description of the report SEED citing Report 3 Site Choose from a list of available Description sites
178. ustom D Every Other Week Field Type Text Choice Specific Days of the Month Specific Dates of the Year Enter the Display Label and Value Reference Data pair Day s of the Week F Sunday Monday V Tuesday Wednesday _ north N T Thursday Friday Saturday EO South s E LIL Enter display Enter Value E Choices enter bepiey J ener vane A L Enter display Enter Value E Ej Enter Display Enter Value E LL enter display Enter Value ie LL Enter display Enter value _ fia Failed Message You must select a region Display Only V Required V Include on Posting Total Amount Delete Add Field Above Add Field Below Move Up Move Down Ea cancel Version 2 6 0 Page 151 June 10 2011 PayPoint User s Guide r First Data Delete Recurring Schedule 1 On the Recurring Payment Schedule Details screen click Delete Recurring Payment Schedule Details Edit Delete Recurring ID 75242 Creation Date 6 13 2011 12 15 09 PM Application Vision 714 General Reference Message from webpage Are you sure you want to delete this recurring schedule This cannot be reversed Registration Days 2 Schedule Begin Date 08 01 2011 End Date 09 01 2011 Next Payment Date 08 01 2011 Back to Search Results New Search View Payments for Registration View Payments for Recurring Schedule 2 Then click OK to delete the recurring schedul
179. utput Format Save As Templa clicking on them with your mouse 6 Days Dormant Enter the amount of days dormant 7 Show Detail Check this option to display the site agency s and application s for each of the users 8 Report Format Select from one of the following formats pdf csv xls and xml 9 Choose SAVE AS TEMPLATE Saves the report field options for future use SUBMIT or CANCEL Version 2 6 0 Page 112 All Applications Dental f HealthCare Life Insurance Medical mi m p E PDF y June 10 2011 PayPoint User s Guide Ea First Data Security Summary Report This report provides a report of changes made to the PayPoint application s security levels Any changes to the User information is captured and reported here This report is used for security reviews of the users access levels Security Summary Report Report Criteria Date Range 03 12 2007 07 03 2007 Site MyWay Insurance 3 16 2007 8 13 22 AM admin Administrator kp myway com User Created Role Administrator Site ID 826 3 16 2007 8 14 21 AM admin Administrator jp myway com User Created Role Administrator Site ID 826 3 16 2007 8 15 29 AM admin Administrator mp myway com User Created Role Administrator Site ID 826 3 16 2007 8 17 01 AM admin Administrator kp myway com User Deleted Site ID 826 1 Report Name Enter a descriptive title 2 Report Description Use this field to enter det iled
180. uture use SUBMIT or CANCEL Version 2 6 0 Page 111 June 10 2011 PayPoint User s Guide User Listing Report Ias First Data This report provides a list of the users and roles within PayPoint and when they last logged into PayPoint Site Training User ID instructor a com student a com studentIO a com student 1 a com 1 Report Name Enter a descriptive title 2 Report Description Use this field to User Name Instructor Student 1 Student 10 Student 11 User Listing EPay Administrator Role EPay Administrator Role EPay Administrator Role EPay Administrator Role Report Date 7 5 2007 7 53 11 AM Last Login Status 7 8 2007 7 37 40 AM Active Never Active Never Active Never Active User Listing Report Indicates a required field Report Name User Listing Report 709 MyWay Insurance v 709 Employers 4 enter a detailed description of the report Description 3 Site Choose from a list of available sites a e 4 Agency Choose from a list of available Agency Application s agencies associated with the above site Only choose one agency 5 Application Choose from a list of available applications from the above Days Dormant agency You may select more than one application to consolidate on the reports Show Detail To select more than one application hold sown the CNTL key and select any applications you would like to add my O
181. way com Name Admin User Change Password C Change Password Role Administrator v Options V User Manager C Must Change Password on Next Login J Account Disabled Applications l adad Add All Dental REMOVE HealthCare REMOVE Life Insurance REMOVE Insurance Brokers REMOVE Members REMOVE Save Cancel To change user access 1 Locate the user account 2 From the Edit User screen make the required changes Options included a Name Change user s first and last name Change Password Change password if lost or forgotten Roles Update user Role User Manager Change user s right to manage accounts Account Disable Use to suspend a user account Applications Update user Applications Note You cannot update an email address To change an email address delete the current account and create a new one moao s Version 2 6 0 Page 18 June 10 2011 PayPoint User s Guide Ias First Data Change User Password Change User Password is used to create a new user s password The original password cannot be reset or displayed To change user passwords 1 Locate the user account 2 Click on the users to view details of the account 3 Check Change Password to manage the password 4 Choose Generate have a randomly generated password assigned to the user or Manually enter a specific password for the user 5 Must Change Password on Next Login If
182. which the Driver s License was issued This field can be used as input to the identity verification process Only required if enabled for application Social Security Number of the payer This field can be used as input to the identity verification process Business Name This field is used as input to identity verification process Federal Tax ID Only Required if enabled for application If the Payment Medium is BusinessCheck this value can be filled with a Federal Tax ID This field can be used as input to the identity verification process Only required if enabled for application If the Payment Medium is BusinessCheck this value can be filled with the name of the business on the bank account Drivers License Number Only required if enabled for application Driver s License Number of the payer This field can be used as input to the identity verification process Version 2 6 0 Page 139 June 10 2011 PayPoint User s Guide i First Data VALIDATION RULES SPECIFIC TO PINLESS DEBIT REGISTRATIONS 00 The minimum required fields required for PINless Debit registrations are e Card Number e Expiration Date Create Registration Dental Billing Address First Name M I Last Name Street Line 1 Street Line 2 City State Select State X Zip Country UNITED STATES X Phone E Mail Registration Lookup Shipping Address V same as Billing Payment Method Name as it Appe
183. xt Consumer Payment Mgmt Only User Consumer Payments Design Manager Consumer Payments Design Data Manager Payments Design Enrollment Manager inquiry Only X Inquiry Only With Settlement Inquiry and Settlement and Payment amp rect Payment amp Research amp Audit Report Payment amp Research No Refund or Chargeback Payment amp Audit Report and Refund PaymentUser xX Jt June 10 2011 Version 2 6 0 Page 14 PayPoint User s Guide ia First Data Pepot user del Jo o J ft ft S S ft ResearchUser X X X e ft a o Manage User Rights can also be added to any role by enabling User Manager on the User Profile Screen 1 These roles provide access to the following reports e Transaction Summary e Transaction Detail e Transaction Detail User ID Breakout e Payment Type Summary e Audit Summary Report e User Listing Report e Security Summary Report e Payment Response Type Summary e Billing Report e Duplicate Payment Report 2 These roles provide access to the following reports e Transaction Summary e Transaction Detail e Transaction Detail User ID Breakout e Payment Type Summary e Duplicate Payment Report 3 These roles provide access to the following reports e Audit Summary Report e Transaction Summary e Transaction Detail e Transaction Detail User ID Breakout e Payment Type Summary e Duplicate Payment Report Version 2 6 0 Pa
184. yments by First Data Government Solutions ACH Clearing house ACHEX Horizon for a given day Stop Payment What is a Stop Payment A customer issues a stop payment through his or her banking institution A stop payment cannot be initiated through PayPoint However PayPoint will show the results of a stop payment for any given transaction in the payment detail section A Stop Payment can also be issued by the customer s banking institution due to an ACH Debit Block on the customer s bank account How can I tell when a Stop Payment has been issued In the payment details by the transaction ID and the history section will indicate that a stop payment has been issued Version 2 6 0 Page 168 June 10 2011

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