Vodafone Guardian app User Guide
Contents
1. Never allowed a _ As per Active Hours Z Allowed between end Mon Tue Wed TMw Fri Set Sun Cancel OV Settings and Options tailoring Vodafone Guardian to your child s needs Calls and messages cont Gives you the option to block calls iid iii and TXT from contacts who aren t in the phone s address book and private numbers Outgoing Calls Incoming Calls Allow non contacts Allow private numbers Always allowed Always allowed 8 Never allowed Never allowed As per Active Hours Z As per Active Hours 5 Allowed between Allowed between Gives you the option to unsubscribe from any existing Premium Rate Text services that are asia already on your child s account helping to Premium Texts control costs Vibe a pol acl The next time a Premium Rate Text arrives it will pope automatically send a reply with the word stop Auto uneubseribe to unsubscribe sun If you would like to block all Premium Rate Never Numbers moving forward you ll need to contact your mobile network provider Vodafone customers can do this by logging in to My Vodafone at myvodafone com au Anti bullying support If you want to stop receiving calls TXTs or MMS from another mobile number you can store the number in the phone s contact list then open Vodafone Guardian and go to Calls and Messages and Contacts to block all future calls and TXT s from that number2. amp Messages and Message Helper Guardian Protector can be uninstalled from the phone s Settings and Applications menu Quick tips FAQs How can access the archive with stored messages Press the phone s main menu button usually on the front of the phone on the bottom left A menu will pop up with View Archive and Deactivate Guardian Select View Archive and you will receive a Warning message To access the archive select Continue and then enter the Vodafone Guardian password The archive can only be accessed with the password Please note that messages will only be stored in the archive for 30 days How do I switch Vodafone Guardian off If you press your phone s menu it will bring up the Deactivate Guardian option and follow on screen prompts When you open the app up again you will be given the option to Reactivate Guardian How do remove Vodafone Guardian To uninstall the app go to Settings on the phone select Applications and then uninstall the Guardian app Ensure Settings is set to always allowed from Vodafone Guardian s Phone Features menu Where can find out which Android smartphones are supported by Vodafone Guardian The full list of Android mobile devices supported by Vodafone Guardian is available at vodafone com au quardian lve added a new contact to my phone but the contact is being blocked how can this contact
3. apps like Vodafone Guardian will help open the way for important conversations about the use of digital technology between parents and their children particularly as they transition to adolescence The app is free to purchase however data charges may apply to download and operate the app Data charges and text messages sent by the app will be charged in accordance with your mobile plan rates Full functionality of the App requires network coverage See vodafone com au coverage for Vodafone coverage details Ensure you understand the features of the app prior to downloading To download you must have a compatible device see vodafone com au guardian For personal use only Android Google play store YouTube Gmail and Google are trade marks of Google Inc Vodafone Pty Limited ABN 76 062 954 554 How does it work Vodafone Guardian app for Android lets you and your child select the best Smartphone settings to support safe and responsible mobile use at any age You can also access tips and advice from Australian and International child safety and parenting experts in Vodafone s Digital Parenting magazine www vodafone com au digitalparenting Vodafone Guardian allows you to e Set days and times your child can use their phone for calling receiving TXT and internet browser access e g turn off during school hours at bed time Bar calls from numbers that aren t in the contacts List i e only accept calls from friends and family D
4. be allowed You will need to log in to Vodafone Guardian and follow the prompts to apply any changes to allowed not allowed settings Vodafone Guardian User Guide My child has an iPhone can set up parental controls Vodafone Guardian is not available on iPhones but some parental controls are available under Settings and Restrictions Where can access Vodafone Guardian s Terms of Use Go to vodafone com au guardian How can I give feedback about Vodafone Guardian For general feedback you can send an email to guardian feedback vodafone com au I m having a technical issue with using Vodafone Guardian where can I get help To report any technical issue that require customer support contact support vodafone com au 10
5. child needs to use their phone urgently When your child attempts to make a call they get an on screen prompt that gives them the option to Emergency Override This gives them 15 minutes to use their phone without any restrictions Provided the child and the parent contact have network coverage and the child has credit on their account the parent contact will be sent a text notification that Vodafone Guardian has been deactivated for 15 minutes standard text charges apply Your child will always be able to call emergency services provided their phone has network reception and available battery Visit www vodafone com au guardian for the full list of emergency services numbers How do stop sending data with Help Improve Guardian If you change your mind and want to change the amount of data you choose to share with us from the main menu select Help Improve Guardian and then change your selection If you do not want to send any data at all you will need to uninstall Vodafone Guardian entirely from your phone s Settings and Applications menu Vodafone Guardian User Guide How do stop my child from uninstalling the Vodafone Guardian app We recommend that you block Settings in the Phone Features as this will prevent your child from being able to remove the app During the set up you re prompted to download the Vodafone Guardian add on app called Protector This will send the parent c
6. child will not be able to take pictures or view the photo album Browser This option blocks the phone s standard internet browser This doesn t block all internet on the phone you will also need to block access to other apps that use the internet e g YouTube Google Search Gmail and WiFi separately see More section below Settings This option prevents your child from amending phone settings such as language time and ringtone This is a useful option if you are letting a younger child play with your phone On a child s phone this will stop Vodafone Guardian from being uninstalled Adding and removing apps This stops your child from downloading apps from Google Play Store Market or the applications manager Package Installer A majority of apps will be chargeable and require a credit card for payment however this option prevents downloading free apps as well More This option allows you to block individual apps on the phone e g YouTube FM Radio Maps also on certain phones you can block the Messaging app and this will prevent your child from accessing their TXT messaging service and therefore they won t be able to send text Note they will still be able to receive TXT unless you set the Active Hours for this function see Step 1 in Calls and Messages Aw Guardian LY Guardian Settings Phone Features Applications Calls amp Messages Wi Fi Ff Adobe Flash Player 11 1 Allow
7. made to the phone when not allowed on the Active Hours setting will be diverted to voicemail TXT MMS sent to the phone when not allowed on the Active Hours setting will be sent straight to the password protected message archive on the phone and stored for 30 days If you choose to block contacts that aren t in the phone s contact list under Others in the Calls and Messages menu voicemail access will also be blocked If you would like to give your child access to voicemail you need to add your mobile provider s voicemail access number to the phone s contacts address book and then select the settings to always allow in Vodafone Guardian under Contacts For Vodafone customers the voicemail access number is 121 Anti bullying support If you want to stop receiving TXT s or MMS from another mobile number you can store the number in the phone s contact list then open Vodafone Guardian and go to Calls and Messages and Contacts to block all future TXT s from that number Any future messages sent from that contact number will be stored in the password protected archive for 30 days and won t be visible to the user If the contact is unblocked all messages sent by the contact in the last 30 days will be delivered back to the Inbox You can also choose to review all incoming TXT messages by using the Message Helper function When Message Helper is enabled every time a TXT message is receive
8. or mum dad are set to always allowed This kiona ae in ensures they supersede any restrictions you ve set in cusacing Oaie p A RENIER Orie Active Hours and your child has access to call you noma ona an You can also manually block access to Voicemail by peel saving the number in the phone s contact list and then n eee use Vodafone Guardian s settings to never allow or only omol allow between certain hours 5 Contacts Gives you the option to set the time and day to allow calling and texting for each contact in your child s contact list We recommend that you ensure important contacts like home or mum dad are set to always allowed This ensures they supersede any restrictions you ve set in Active Hours and your child has access to call you Vodafone Guardian User Guide ai Guardian Contacts 123 Allowed As per Active Hours Abbie Allowed As per Active Hours Andrew Allowed As per Active Hours Brian Allowed As per Active Hours Carol Allowed As per Active Hours Dad Allowed As per Active Hours Denise Allowed As par Active Hours Wy Guardian Dad Incoming Calls Allowed As par Active Hours Outgoing Calls Allowed As per Active Hours Incoming SMS Allowed As per Active Hours Incoming MMS Allowed As per Active Hours Galt F dows 11 43 gt ai Guardian Incoming Calls Dad Aways alowed
9. Any future messages sent from that contact number will be stored in the password protected archive for 30 days and won t be visible to the user unless you unblock the contact in which case all messages sent in the last 30 days will be delivered to the Inbox Any future calls from that contact will be automatically sent to voicemail Message Helper gives you the option to preview choose to accept or I do not accept TXT messages Messages that you choose not to accept are moved to a password protected archive for 30 days This can help people who are receiving unwanted or threatening TXT messages Vodafone Guardian User Guide 7 Settings and Options tailoring Vodafone Guardian to your child s needs Phone features This allows you to decide the times and days when smartphone features or services can be used for example during school hours or after bedtime The most popular are listed first or click More to access all the phone s features e g individual apps games email other internet browsers Wi Fi Internet access via Wifi at home or at free public access points can be disabled by selecting never allowed or only allowed during selected hours Bluetooth Using Bluetooth to communicate between other phones and devices e g to send music tracks games and messages can be disabled by selecting never allowed or only allowed during selected hours Camera If you apply never allowed the
10. O Vodafone Guardian app User Guide With Vodafone Guardian you and your child can select the best smartphone settings to support safe and responsible mobile use at any age power to you What is Vodafone s Guardian app Vodafone Guardian is an Android app that le best smartphone settings to support safe and re age Families now have the flexibility to decide what access to at any time of the day including their ir apps and games and decide who can call and te When combined with the expert advice in Vodafone Parenting Magazine Vodafone Guardian helps pi important conversations with their children to he learn responsible and safe ways to use their mob Technology is ubiquitous in the lives of young people They are exposed to all forms of technology often from avery early age and for some parents it can be quite daunting when it comes to navigating the many aspects of their child s experience of digital technologies By talking openly about the benefits and risks parents and young people can together come up with safe and responsible ways of managing their use of technology Vodafone s Guardian app will help keep children safe and help start a conversation with teenagers Associate Professor Jane Burns CEO of the Young and Well Cooperative Research Centre Associate Professor Jane Burns Chief Executive Officer of the Young and Well Cooperative Research Centre youngandwellcrc org au says
11. d the user will be prompted to accept or I do not accept this TXT message This can be helpful if users are receiving unwanted or upsetting TXT messages When do not accept is selected the message is removed from the phone s inbox and stored in a password protected archive for 30 days see the Archive in section on page 9 What numbers are always allowed Vodafone Guardian has an always allowed List which is a set of numbers that will always be allowed no matter what restrictions have been set These are emergency service numbers like triple zero 000 child support numbers such as Kids Help Line and key Vodafone numbers like customer care and support for Vodafone customers For afull listing of these numbers please see vodafone com au quardian Vodafone Guardian User Guide Emergency Override The emergency override function disables Vodafone Guardian for 15 minutes after which it is automatically enabled again This function is available just in case your child needs to contact someone urgently and the settings are activated to block outgoing calls The Parent Contact will be notified by TXT ifthe Emergency Override function is used and Vodafone Guardian is temporarily disabled If your child tries to use a function that is set to not available in the settings e g internet browser camera they will receive an on screen notification advising them they can t do this at this time The child is
12. ecide what days and times the Internet browser Wi Fi or specific applications and games can be used e Unsubscribe from any existing subscriptions to Premium Rate Text Services helping to control costs e Give your child the ability to block TXTs from individual contact numbers to help address bullying Blocked TXTs are locked ina password protected archive for 30 days e A search function so you can easily find the phone functions youre looking for e g find internet or apps e Message Helper gives you the option to preview TXT messages and choose to accept or I do not accept each message If you choose not to accept a TXT message it is moved to a password protected archive for 50 days and will no longer appear in your Inbox This can help people who are receiving unwanted or threatening TXT messages Full details about Vodafone Guardian s functions are available on the following pages Manage how much data you share with Help Improve Guardian Help Improve Guardian allows you to decide how much data you share with us You can select from two options 1 only share data telling us if Vodafone Guardian is active the name of your mobile network operator and what country you are in or 2 to help us improve the app and to help researchers looking into issues such as cyberbullying you can choose share data about the make and model of your handset and what settings you have selected within the Vodafone Guard
13. ed Allowed Phone Features Bluetooth Adobe Reader Allowed d zx Allowed Parent Contact Camera AllShare Play 0406123456 Allowed D Allowed Password Browser amazon Amazon Change Allowed Allowed ED Guardian Protector Settings ANZ Mobile Banking a installed Allowed Allowed Emergency Override Adding amp Removing Apps BitCounter Allowed Allowed Allowed Help Improve Guardian More Calculator Don t send data X Allowed About Guardian e Camera Allowed EE craton Vodafone Guardian User Guide Quick tips FAQs How do block internet on my child s phone Go to Phone Features then Browser and Wi Fi To block internet apps e g Gmail You Tube go to Phone Features then More then select each app to block You can block each of these all the time or just restrict by time of day How do I stop my child from using TXT messaging To block your child sending TXT and checking their message inbox go to Phone Features then More then select Messaging app to block child will still see incoming TXT if these aren t restricted as detailed below You can restrict incoming TXT by selecting Calls and Messages Active Hours then Incoming SMS How dol ensure my child and can call each other Go to Calls and Messages then Contacts select your number and ensure your setting for Incoming Calls and Outgoing Calls is Always allowed What happens if my
14. elper 6 Help Improve Guardian This means that if Message You can decide how much data Helper is enabled every time a you share with us You can select 9 TXT message is received the user Message Helper from two options 1 only share Help Improve Guardian CJ willbe promtedto accept or SSRN data telling usif Vodafone Guardian jenmerenomynnen do not accept this TXT message a aaa is active the name of your mobile he ap Gran lav a nosy repor tip 0 It can be helpful if users are network operator and what country svar mse alto daas ae eee cere you are in or 2 to help us improve NT receiving unwanted or upsetting Q l aaeain ian Verena the app and to help researchers TXT ae sages When Ido not a looking into issues such as agree to share inormation to improve Guardian accept is selected the message a z a A a G cyberbullying you can choose orty sana ine name ot my mete network operator is removed from the phone s oe share data about the make and Ee ees inbox and stored in a password model of your handset and what protected archive for 30 days settings you have selected within the Vodafone Guardian see the Archive in section on app No personal data is collected such as your name phone page 9 number contacts or messages For full details see Page 5 Vodafone Guardian User Guide 4 Important things to know What happens to calls and TXT when set to not allowed Calls
15. given an emergency override option which will give them 15 minutes of unrestricted usage The parent contact will be sent a TXT notification provided the parent contact and child have network coverage at the time and the child has credit on their account Standard TXT charges apply Manage how much data you share with us with Help Improve Guardian Help Improve Guardian allows you to select from two options 1 only share data telling us if Vodafone Guardian is active the name of your mobile network operator and the country you are in or 2 to help us improve the app and to help researchers looking into issues such as cyberbullying you can choose share data about the make and model of your handset and what settings you have selected within the Vodafone Guardian app This includes phone settings or the amount of contacts which have been set to allowed never allowed or allowed between times days of the week if settings have been set to yes or no and whether Guardian Protect has been installed No personal data is collected such as your name phone number contacts or messages Encrypted data is sent once per week and will be stored on a server owned by Amazon Data Services Ireland Ltd company number 390566 in Ireland until November 2012 and will then be securely transferred to a data centre in Ratingen Germany owned by Vodafone Information Systems GmbH company number HRB 53554 Only employees of V
16. ian app No personal information is collected such as names phone numbers contacts or messages Whichever option you select data will be sent weekly and data charges may apply depending on your data tariff For full details on what data is collected where it is stored and how to manage Help Improve Guardian go to page 5 or www vodafone com au quardian What does it cost The app is free to purchase however data charges may apply to download and operate the app including Help Improve Guardian which sends data each week Data charges and TXT messages sent by the app will be charged in accordance with your mobile plan rates Who can use Vodafone Guardian and where can find it Vodafone Guardian is available on most Android powered smartphones and can be used on any mobile network in Australia It s easy to install just search for Vodafone Guardian from Google Play Store on your mobile You can also send a TXT with the word Guardian to 12 66 44 or scan this QR code If you need more information on Vodafone Guardian go to vodafone com au quardian Requires QR scanner to beinstalled Standard download charges apply Vodafone Guardian User Guide Steps to install 2 _ Install Guardian Protector Read through Vodafone Guardian s Terms of Use as you scroll down to the end of the This means the parent contact will receive a notification by text if Vodafone Guardian is URTEA ETENE ay Gua
17. odafone will have access to the data managed under Vodafone Group s Information Security Policies You can find out more about Vodafone s approach to customer privacy at www vodafone com privacy Data charges may apply depending on your data tariff Help Improve Guardian will be automatically deactivated when roaming overseas Settings and Options tailoring Vodafone Guardian to your child s needs Calls and messages There are five options for you to chose from 1 Message Helper You can also choose to review all incoming TXT messages by using the Message Helper function Message Helper A When Message Helper is enabled every time a TXT Mactan a ena naaa message is received the user will be prompted to pona onon anuara Always enabled accept or do not accept this TXT message This can be helpful if users are receiving unwanted or upsetting oe TXT messages When do not accept is selected the ES Oe message is removed from the phone s inbox and stored ARAARA in a password protected archive for 30 days see the ae ua Archive section on page 9 Never enabled You can set the times and days when your child can p l receive incoming calls TXT SMS PXTs MMS and make y cuarsan D Guardian G Guaran outgoing calls for each contact in the address book Active Hours Incoming Calls Incoming SMS We recommend that you ensure important contacts like 1a Acte Hous cat ee cai home
18. ontact a TXT if your child uninstalls the app provided the parent contact and your child have network coverage at the time Standard TXT charges apply If your child does this when their phone is inflight mode or out of coverage the parent contact will receive a message when the phone is back in coverage non flight mode providing the parent contact also has coverage at the time If your child s phone has no credit when they do this no message will be sent How do change my password Simply log in to the app and select Password from the main menu and follow the on screen prompts What do I do if I forgot my password When you try to log into the app select Forgotten Password and a new password will be sent to the parent contact phone Please be aware that if a Parent Contact number is not set then then the app will need to be uninstalled and re installed in order to re set the password See page 10 for instructions on how to uninstall Vodafone Guardian How do set a different parent contact Simply log in to the app and select Parent Contact from the main menu and follow the on screen prompts How do I change the settings that selected when installed Vodafone Guardian You can change the settings after installation from Vodafone Guardian s main menu such as Parent Contact number Password and the amount of data you send via Help Improve Guardian Message Helper can be changed by selecting Calls
19. rdian Guardian Protector is a recommended app which protects screen If you agree to the terms saints uninstalled at any time provided othe Parent Conte Gama stad click Acce pt and continue t om the right to sn Vorlons Geordie fins with fess the pare nt contact and child Guardian Protector is installed Back with the installation If you do not agree to the terms click Decline and installation will be cancelled have network coverage at the time and the child has credit on their account Standard text charges apply acivice for consumers 20 Vodafone Guardian is provided by Vodafone Pty imited ABN 76 062 954 554 Decline Entering a Parent Contact means you ll be notified by TXT if Vodafone Guardian is iii tiii uninstalled or deactivated provided the Parent Contact 2 Choose a Password parent contact and child have network AA Aans E DANAO AA MA Daa AENDA Guardian wil require that paseword to be enfered before Guardian is deactivated for any reason any changes can be made to its configuration in future coverage at the time and the child has credit on their account Standard text charges apply 0406123456 i i it s best if you enter this number in international form For example 61 123 456 Entering a Password means that you ll E be able to access Vodafone Guardian to change any of the settings or access message stored in the archive if necessary 5 Message H
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