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TracPhone V7-IP User's Guide (with ICM)

1. TracPhone V7 IP User s Guide Troubleshooting Initial Steps for Any Problem cccssssssesseseseeseseseseseeeeeeees 93 Troubleshooting a Voice Problem csscsesceseesseeeesseseeeeees 95 Troubleshooting a Data Problem ccsssesesssssssseeeseseeeeeenees 97 Fror MGSSadeSitacdiacte ac ela ein ee ee eo oa a 99 STATUS Informati n aiai a a 103 Status Information on the Web Interface 103 Status Information on the ICM Front Panel LCD 00 109 LED INGICAOIS wc 2xeriwnwne meen atmeni nin onsets 113 System LOS ceca tte cals leech ceil clic a RA cee dense ota 115 Operational Log ees sare cers cath ceeacaceceseeats etcatieceerteeaneaceeceteeae 115 Event LOO Wate aera mene ear tara anne tire tear tere ear hi 116 Equipment ID NUMDEIS csescssessesessesseseseessesessnesassaeeaseaeenees 117 SOWAT VET SIONS isisa cect ceca Sica te cate sees etc cetera 118 Technical SUPPOMt cceseeeceeseeseeseseseseeseeseesessenseesensenseneeeaeeaes 119 Remote DiaQnostiCs ccssssssssessessssssseseeseseeeseeeeeeees 120 Maintenance Preventive Maintenance ccsseeseesesseeeeeseeeeeteeneesteeneeneeeees 123 Software Updates naniii iania 124 Using the ICM to Update Softwar e cesses 125 Using Your Computer to Update Software csscseceee 126 Using an iPhone iPod touch to Update Software 127 Using a USB Flash Drive to Update Software 128 Modem Configuration Up
2. Chassis Client Cloud CRMA A web browser s local storage of visited web pages and other Internet files allowing that information to be accessed more quickly on subsequent visits Category of twisted pair cable with a maximum data rate of 1 000 Mbps Frequency between 2 4 2 5 GHz used for Wi Fi communications To communicate via a wireless connection both router and host must be set to the same channel There are 11 channels to choose from allowing users to prevent interference between multiple wireless networks The outside enclosure of an electronic device A computer application that accesses resources held by a server The cloud refers to the accessibility of software applications and data storage services through a web browser Code Reuse Multiple Access CRMA protocol is a variant of CDMA which is widely used in cellular communications Using this protocol multiple vessels share bandwidth for ship to shore transmissions to the satellite Unlike TDMA vessels don t need to wait their turn to transmit They can immediately transmit in bursts at the same time as other vessels and at the fastest data rate available significantly reducing delays Crossover Cable 154 Cable in which the pins are reversed from one end to the other Used for connecting two computers back to back without using an Ethernet hub Data Rate dB DHCP DNS Downlink DVB Eb No EIRP EL Encryption Tr
3. If you are unable to access the Internet follow these steps Step 1 Check the Basics Complete the initial steps described in Initial Steps for Any Problem on page 93 Step 2 Check Your Computer s DHCP Configuration Unless you have set up a static IP address your computer s TCP IP settings need to be configured for DHCP addressing which allows the ICM to assign it an IP address Refer to Configuring Computers for DHCP on page 63 for details Step 3 Try a Direct Wired Connection Connect your computer directly to the User Ethernet 1 port on the back of the ICM using an Ethernet cable Then restart your computer If you are now able to access the Internet there is a problem with your vessel s network Step 4 Ping the Network Connections The Ping command sends a test packet to any IP address you choose and reports how long it takes to receive a response To send a Ping on a Windows PC Open a Command Prompt window press Windows Logo key R then type cmd Then at the command prompt type ping lt IP address gt To send a Ping on a Mac Open the Network Utility go to Finder gt Utilities gt Network Utility Then in the Ping tab type the IP address then click Ping Ping the IP address of the ICM You can find the IP address on the front panel LCD go to Settings gt Network Settings gt IP Assignments The default IP address is 192 168 5 1 All packets sent should be received If packe
4. No transmit zones are being ignored antenna can transmit without restriction Antenna State General status of the antenna e Tracking e Initializing e Searching e Cable Unwrap Unwrapping the internal cable the cable can wrap up to 710 e Waiting for Modem e Idle e Error Satellite Satellite that the modem has currently selected for tracking Beam Beam of the satellite currently selected for tracking 104 TracPhone V7 IP User s Guide Troubleshooting My Phone Message Description My Phone General status of the system s connection to the enhanced voice service e Online amp Ready the voice service is ready for use e Offline e Logging In e Unable to Connect to Voice Service Caused by an account or activation error also displayed during system startup Line 1 Line 2 General status of the phone lines e Available green the phone line is ready for use e Dialing green e Off Hook green e Ringing green e In Use orange Phone call in progress e Unavailable gray For details on the Real time Vessel amp VSAT Satellite Display refer to Understanding the Home Page on page 19 cl 105 J 106 TracPhone V7 IP User s Guide Troubleshooting Support Page of the Web Interface The Support page provides more detailed system status information as reported by the ICM s built in modem Figure 8 3 Support Page S
5. TracPhone V7 IP User s Guide Voice Connections Making a Shore to Ship Call People on shore call your vessel by dialing one of your vessel s phone numbers They are billed international and long distance charges based on the vessel s phone number and not on the location of the vessel Therefore when you set up phone numbers during service activation it is advisable to select the same country code and area city code you use at home This will allow family friends and business associates in your home region to call your vessel as an in country call NOTE If you wish to change your vessel s phone numbers contact KVH s Satellite Airtime amp Product Activation department See Contacting the Satellite Airtime and Product Activation Department on page 15 In the example shown here people in Los Angeles who call the vessel s U S based phone number will not be charged international fees Figure 5 3 Shore to Ship Calls Example Los Angeles Melbourne sees International call Phone Line 2 852 2 6820914 Hong Kong Phone Line 1 1 206 3538023 U S TracPhone V7 IP User s Guide Voice Connections Adding Phone Lines The ICM supports two phone lines one for each Voice Line jack As a result the system supports two simultaneous voice calls However KVH offers the following optional accessories that add additional phone lines to support three or more simultaneous calls e Mul
6. version is a higher number than the CUR version At PROCEED WITH UPDATE press ACCEPT Figure 9 5 Software Update Process on ICM Front Panel MENUS CHANGE ACCEPT EXIT Cv e v x S W UPDATE FOUND NEW VERSION 344 UPDATE SOFTWARE CUR 342 NEW 344 PROCEED WITH UPDATE CY YES x EXIT TracPhone V7 IP User s Guide Maintenance Modem Configuration Updates The SSCF and SED configuration files stored in the ICM s built in modem contain all of the satellite parameters the TracPhone system needs to find and track the mini VSAT Broadband satellites These configuration files need to be updated whenever changes are made to the satellite network In most cases the modem will download the latest files automatically via the satellite link When a download is in progress the TracPhone V7 IP web interface shows Updating under Connection Status and the ICM front panel display shows Do not power down Updating for 30 minutes However if your system does not operate within the mini VSAT Broadband coverage area during the download period several weeks your modem might miss the update In such cases the modem needs to be updated manually see Manually Updating the Modem Configuration Files on page 130 Figure 9 6 Modem Update Options ak mini VSAT Broadband Satellite Antenna TRAGPHONE AUTOMATIC Update MANUAL Update J 130 TracPhone V7 IP User s G
7. Clearing No Transmit Zones You can clear all no transmit zones from the system s memory Unlike disabling zones clearing zones permanently deletes them A CAUTION Clearing no transmit zones allows the antenna to transmit in any direction without restriction Make sure everyone stays the minimum safe distance away from the antenna while it is in use see RF Radiation Hazard Area on page 6 NOTE This procedure explains how to clear no transmit zones using the TracPhone V7 IP web interface If you prefer you may use the front panel LCD menu instead go to Diagnostic Tools gt Factory Reset To clear the no transmit zones follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click No Transmit Zones 2 Click Edit 3 Ifthe Login window appears log in with the Administrator password 4 In No Transmit Zone Ranges click Clear Zones 5 At the confirmation message click Clear Zones Figure 4 8 Clearing No Transmit Zones Elevation Range Must span at least 5 o From To Cancel Clear Zones Save Settings TracPhone V7 IP User s Guide Voice Connections 5 Voice Connections This section covers everything you need to know about the enhanced voice service It explains how to place calls add additional phone lines and virtual numbers check VoiceMail send a fax and access your voice account online Contents Voi
8. Extended Help e Resides on the KVH website airtime charges may apply e Media rich format complete with images and tutorials To access either of these resources from the ICM follow these steps 1 At the TracPhone V7 IP web interface click the Support tab 2 On the Help menu click the desired option Figure 2 4 Help Options Support Help Restart Hardware v Help v System Logs v Condensed Extended TracPhone V7 IP User s Guide Getting Started Clearing the Cache of Your Web Browser When you visit a web page your browser may store a copy of it in its local cache As a result when you revisit the page the browser may display the old copy it had previously stored rather than reload the latest version from the web Since the Help actually consists of a set of web pages you might need to clear your web browser s cache to force it to load the latest version For example in Internet Explorer go to Tools gt Safety gt Delete Browsing History or press Ctrl Shift Del select Temporary Internet files then click Delete Figure 2 5 Clearing the Cache in Internet Explorer NEES Browsing ctor i V Preserve Favorites website data Keep cookies and temporary Internet files that enable your favorite websites to retain preferences and display faster SJ Temporary Internet files Copies of webpages images and media that are saved for faster viewing Cookies Files stored on your c
9. Maintenance Using Your Computer to Update Software To update the software using your local computer follow these steps 1 First you need to save the latest software update file to your computer KVH certified technicians can download this file from the KVH Partner Portal Customers can get this file from KVH Technical Support see Technical Support on page 119 Connect your computer to the ICM s network At the TracPhone V7 IP web interface click the Updates tab If a Choose File button appears under Update Using this Computer click Choose File then log in with the Administrator password Under Update Using this Computer click Browse Navigate to and select the update file it has a kvh extension saved on your computer Click Check File At the confirmation message click Update Figure 9 3 Updating Software Using Your Computer Update Using this Computer To update the system s software using a file located on this computer click Browse to locate the file Then click Check File Software Update File Browse V73 088 kvh Check File Remove File TracPhone V7 IP User s Guide Maintenance Using an iPhone iPod touch to Update Software To update the software using an iPhone iPod touch follow these steps 1 If you haven t already done so download the mini VSAT app from the Apple iTunes App Store 2 Use the iPhone iPod touch app to download the latest software version to your
10. Press ACCEPT 3 At KVH SUPPORT IP press NEXT 4 At CALIBRATE GYROS press ACCEPT 5 At PROCEED WITH CAL press ACCEPT 6 Verify that the azimuth AZ elevation EL and skew gyros all pass If a gyro fails recalibrate If it continues to fail contact KVH Technical Support see Technical Support on page 119 7 Once the gyros are calibrated the antenna restarts 135 J 136 TracPhone V7 IP User s Guide Maintenance Figure 9 13 Calibrating the Gyros EJ sw MENUS CHANGE ACCEPT EXIT Press MENUS until Cy x_ piaenostictoots is displayed DIAGNOSTIC TOOLS YNEXT SELECTxEXIT KVH SUPPORT IP NEXT YSELECT xEXIT O CALIBRATE GYROS yNEXT SELECTxEXIT ONLY PERFORM IN CALM SEAS PROCEED WITH CAL CALIBRATING GYROS AZ EL SKEW CALIBRATION PASSED AZ P EL P SKEW P TracPhone V7 IP User s Guide Maintenance Hardware Restart If you experience a problem with the system you may need to restart the hardware You can restart the following system components from the TracPhone V7 IP web interface e Restart Antenna Restarts the TracPhone V7 IP antenna Choose this option whenever the antenna is unable to find the satellite e Restart MTA Restarts the MTA multimedia terminal adapter which is built into the ICM Choose this option whenever voice calls are not working properly while the system is online e Restart All
11. Start New Log This option deletes the current Operational Log restarts the antenna and begins recording a new Operational Log This log will begin with the system s startup messages which include the results of various self test routines Figure 8 7 Operational Log Options Operational Log Options x View Save Operational Log Choose this option to open a text version of the Operational Log Start New Log Choose this option to delete the existing log and begin recording a new Operational Log Choose this option to restart your antenna and begin recording a Restart System Start NewLon new Operational Log that includes startup information Close The Event Log keeps a historical record of the error messages the antenna system generates The most recent entries in this log are displayed on the Support page of the TracPhone V7 IP web interface To view the complete Event Log follow these steps 1 At the TracPhone V7 IP web interface click the Support tab 2 On the System Logs menu click Event Log Figure 8 8 Viewing the Event Log Support Help Restart Hardware v Help v System Logs v Operational Log E Event Log TracPhone V7 IP User s Guide Troubleshooting Equipment ID Numbers On the Support page of the TracPhone V7 IP web interface you can find the following important equipment identification numbers e Antenna serial number e ICM serial number e Modem serial
12. fax server 54 field replaceable units 134 firewall 86 floating ground 5 footprint satellite 9 frequency 110 149 front panel menus 145 FRUs 134 G gain antenna 149 Gnutella 87 GPRS modem description 120 status 111 GPS position 17 19 source 112 status 112 gyro calibration 135 gyro stabilization 8 hazard radiation 6 16 heading 19 112 150 Help 20 Help CommBox 78 Home page 19 103 ICM description 8 LEDs 113 serial number 117 software version 118 specifications 150 status 111 IMAP 88 incoming calls 46 in country call 44 TracPhone V7 IP User s Guide Index i 169 ie 170 TracPhone V7 IP User s Guide Index international call 44 Internet access 83 IP address ICM 71 74 KVH support 107 120 modem 107 110 MTA 95 public static 70 static 68 IP packet counters 108 iPhone iPod touch app 127 L LAN settings 71 latitude 107 LCD brightness 28 LCD menus 145 LEDs 113 legacy configuration 77 lights front panel 113 lo event 116 operational 115 login CommBox software 89 modem web page 131 voice account 55 login counters 107 longitude 107 maintenance corrective 134 preventive 123 map coverage 9 menus LCD 145 mini VSAT Broadband 7 15 mobile websites 87 TracPhone V7 IP User s Guide Index modem configuration update 129 description 8 initialization 17 IP address 107 110 login 131 restart 137 satellite selection 11 serial number 117 soft
13. on page 119 Step 4 Check Power and Cables Make sure power is applied to all system components Also make sure all cables are connected tightly Step 5 Restart the System Try restarting the system at the TracPhone V7 IP web interface see Hardware Restart on page 137 If you cannot access the web interface turn off the ICM at the front panel then turn it back on TracPhone V7 IP User s Guide Troubleshooting Troubleshooting a Voice Problem If you are unable to make a voice call follow these steps Step 1 Check the Basics Complete the initial steps described in Initial Steps for Any Problem on page 93 Step 2 Make Sure You Are Dialing the Number Properly As explained in Making a Ship to Shore Call on page 44 if you are dialing a number outside the country assigned to Line 1 you need to dial the appropriate international prefix and country code in addition to the area city code and local phone number For example if your Line 1 is assigned a United States phone number and you are calling a number outside of the U S you need to dial 011 Country Code Area Code Local Phone Number Step 3 Check the My Phone Status on the Web Interface At the TracPhone V7 IP web interface go to the Home page and check the My Phone status information If it shows Unable to Register Voice Service there is an account or activation issue contact KVH Technical Support see Technical Support
14. on page 119 The My Phone status also shows the status of the phone lines Step 4 Restart the MTA The MTA built into the ICM might need to download an updated configuration file from the network Try restarting the MTA at the TracPhone V7 IP web interface see Hardware Restart on page 137 Step 5 Verify the MTA Obtained an IP Address The MTA built into the ICM must receive an IP address from the ICM in order to provide a voice connection Pick up the handset on any phone connected to the ICM and press 1 on the keypad If you hear 0 0 0 0 in the handset the MTA did not receive a valid IP address Contact KVH Technical Support for assistance see Technical Support on page 119 S Troubleshooting ee TracPhone V7 IP User s Guide Step 6 Try a Different Phone Disconnect the phone from the ICM and connect another phone in its place use a phone that you know is working properly If you are then able to place a call with the new phone the phone you were using is faulty Step 7 Verify the Phone Is Connected Properly Make sure your phone is connected to one of the RJ11 Voice Line jacks on the ICM Voice Line 1 is the primary jack If you are not receiving calls as expected via a virtual number make sure your phone is connected to the Voice Line jack that is assigned that virtual number TracPhone V7 IP User s Guide Troubleshooting Troubleshooting a Data Problem
15. or the ICM is configured for Dual Dome Secondary or Legacy mode the Network Settings page of the ICM will not contain any configurable fields See CommBox Features on page 89 for details on enabling the CommBox software See Physical Ethernet Port Configurations on page 74 for details on changing the ICM s configuration To enable a wireless network connection and protect it from outside intrusion follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Network Settings 2 In Wireless Settings click Edit 3 Ifthe Login window appears log in with the Administrator password 4 Select Enabled 5 Set the following wireless options SSID Keep the default name or enter a unique name for the wireless network Protocol Select either protocol 802 11b or 802 11 Security Select either security type WPA2 or WEP 128 bit Password Passphrase If you selected WPA2 enter a password between 8 20 characters If you selected WEP enter a passphrase must be 13 characters Channel Keep the default channel or select any other channel for wireless communications 6 Click Save 7 At the confirmation message click Save ic a TracPhone V7 IP User s Guide Network Configuration pE am Figure 6 3 Wireless Settings Wireless Settings State Enabled Disabled default SSID KVH 130101379 Up to 32 characters IP Address 192 168 5
16. personal greeting has been activated Listening to Your VoiceMail Messages If you hear a fast dial tone pulse in the phone s handset you have new VoiceMail messages To listen to your VoiceMail messages follow these steps 1 Dial 123 to connect to the VoiceMail system 2 Press 1 to listen to your messages 3 Follow the spoken instructions to listen to save and or delete your messages F J a TracPhone V7 IP User s Guide Voice Connections Listening to Your Messages on Shore You still have access to your VoiceMail messages when you disembark the vessel Choose one of the following options e Use a computer Go to your voice account web page see Accessing Your Voice Account on page 55 Then click the VoiceMail button e Use a regular landline telephone Dial the number for your main vessel phone line Line 1 press then enter your PIN provided during service activation Faxing TracPhone V7 IP User s Guide Voice Connections You can fax documents via the enhanced voice service Connect a fax machine to either Voice Line jack on the ICM and dial the fax number as you would a voice call see Making a Ship to Shore Call on page 44 NOTE Faxing requires 70 kbps bandwidth for sending and up to 90 kbps bandwidth for receiving When fax and voice are used simultaneously the bandwidth requirement increases to between 100 kbps and 170 kbps For extremely reliable fa
17. 2U Weight 11 25 Ibs 5 1 kg Specifications are subject to change without notice TracPhone V7 IP User s Guide Appendix D Glossary This section provides a glossary of technical terms used throughout the documentation Contents GIOSSAN aa A accent 153 Glossary i 151 Glossary 10BaseT Ethernet standard using twisted pair cabling such as CAT5 Supports a maximum data rate of 10 Mbps 100BaseT Fast Ethernet standard using twisted pair cabling such as CAT5 Supports a maximum data rate of 100 Mbps 802 11 Wireless network communications standard commonly used in LANs ACU Antenna Control Unit AGC Automatic Gain Control Function that automatically boosts the gain of a received signal as required to maintain a constant output level Indicates RF level Analog Phone Standard telephone also referred to as POTS Plain Old Telephone Service Voice signals are converted into electrical pulses by modulating a carrier signal AZ Azimuth angle Horizontal direction in which the antenna points bps Bits per second BUC TracPhone V7 IP User s Guide Glossary Block Up Converter Device that converts the intermediate frequency signal from the modem to a Ku band frequency and amplifies it for transmission Bulletin Board Communications from the hub to all terminals within its network i 153 TracPhone V7 IP User s Guide Glossary Cache CATS Channel
18. ICM s front panel LCD go to System Info gt Software Versions TracPhone V7 IP User s Guide Troubleshooting Technical Support The TracPhone V7 IP system is a sophisticated electronic device only specially trained KVH certified technicians have the tools and expertise necessary to diagnose and repair a system fault Therefore if you experience an operating problem or require technical assistance please contact KVH Technical Support 24 7 Within the Continental U S A Phone 1 866 701 7103 E mail mvbsupport kvh com North South America Australia Phone 1 401 851 3806 E mail mvbsupport kvh com Europe Middle East Asia Africa Phone 45 45 160 180 E mail mvbsupport kvh com Please have your system serial numbers and software versions handy before you call see Equipment ID Numbers on page 117 and Software Versions on page 118 119 J 120 TracPhone V7 IP User s Guide Troubleshooting Remote Diagnostics If your vessel is located within a GPRS cellular coverage area KVH Technical Support may be able to dial in to your TracPhone system through the antenna s remote service and support module RSM With direct access to your system s built in diagnostic tools KVH can often find the problem quickly to get you back up and running NOTE Standard airtime rates will apply NOTE You can view the IP address used for remote diagnostics on the front panel LCD go to Di
19. Restarts the entire system with the exception of the built in modem Choose this option if the problem cannot be isolated to an antenna or MTA issue NOTE You cannot restart the built in modem from the web interface If you suspect the modem is locked up try turning off the ICM at the front panel then turning it back on To restart a system component follow these steps 1 At the TracPhone V7 IP web interface click the Support tab 2 On the Restart Hardware menu click the desired option Figure 9 14 Restart Hardware Menu Support Help Restart Hardware v Help v System Logs v Restart Antenna Restart MTA Restart All 3 At the confirmation message click Restart Antenna Restart MTA or Restart ALL 137 TracPhone V7 IP User s Guide Wiring Diagram Appendix A Wiring Diagram This section provides a system wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wiring DidQram cccssssssseseeeeseseeseseeseeseeesaeeaeeaes 141 139 TracPhone V7 IP User s Guide Wiring Diagram Wiring Diagram The wiring diagram below shows the basic system connections For detailed installation instructions refer to the Installation Guide Antenna ss TRAGPHONE nasil Orange Red Red Orange Green White White Green Blue White White Blue Brown White White Brown Orange White NMEA 0183 Talker White Orange cust
20. To prevent unauthorized user access KVH recommends that you change the Administrator password to something unique To change the Administrator password follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Account 2 In Security click Edit 3 Enter the current password If the password has never been changed enter the default password password NOTE The password must be between 4 and 20 characters in length with at least one letter and one number case sensitive 4 Enter and then re enter your new password 5 Click Save Settings Figure 3 1 Changing the Administrator Password Security Change the administrator s login password Enter the current password eeoccccece eeecesceseeeeee Strong Enter the new password between 4 and 20 characters long with at least one letter and one number case sensitive Re enter the new password eeeeeeeececece Cancel Save Settings a J pia TracPhone V7 IP User s Guide Interface Preferences Entering the Vessel Name The vessel name is displayed on the Home page of the TracPhone V7 IP web interface It also appears in all technical support communications To enter your vessel s name in the TracPhone V7 IP web interface follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Account In Vessel Name click Edit If the Login wind
21. WAN Wide Area Network A group of computers devices and possibly LANs linked together over a large geographic area WAP Wireless Access Point Device that links computers wirelessly to a LAN To communicate with the WAP each computer needs a properly configured wireless network card WEP Wired Equivalent Privacy Security mechanism for wireless networks Encrypts data to protect it from unauthorized interception Wi Fi Wireless Fidelity Refers to an 802 11 wireless network WINS Resolution Windows Internet Naming Service Resolution Organizes the names of all Windows computers in a network with their respective IP addresses Similar function to DNS Wireless Network Card WPA2 XAZ PCI or PCMCIA card that provides a computer with wireless access to a LAN via a WAP Wi Fi Protected Access Security mechanism for wireless networks Encrypts data to protect it from unauthorized interception More secure than WEP Cross azimuth angle Angle at which the antenna s RF feed assembly rotates to maintain the proper skew angle while tracking the satellite i 163 TracPhone V7 IP User s Guide Index Appendix E Index This section is an index to allow you to find information quickly Contents 165 Index A activation 15 117 administrator password 25 antenna description 8 forward arrow 33 pointing direction 19 106 restart 137 serial number 117 software version 118 specifications 149
22. by phone at Region Phone Number Europe amp Middle East 45 45 160 197 North amp South America 1 401 847 3327 Asia 65 31584084 U S amp Canada 866 399 8509 toll free J TracPhone V7 IP User s Guide Getting Started Turning On the System To turn on your TracPhone system follow these steps A CAUTION The antenna transmits RF energy that is potentially harmful Make sure everyone stays more than 36 feet 11 m away from the antenna while it is in use The antenna transmits down to an elevation of 24 so no hazard exists directly below the antenna 1 Make sure the antenna has a clear unobstructed view of the sky 2 Make sure vessel AC power is applied to the ICM and your computer s 3 Press the power button on the front of the ICM The button s light should illuminate green Figure 2 1 Power Button Power Button ICM 4 Wait five minutes for system startup 5 Turn on your computer s that are connected to the network Once the antenna finds the service satellite and the ICM s modem logs into the mini VSAT Broadband service all status lights on the ICM should be lit green If any lights are not lit green refer to LED Indicators on page 113 System Startup TracPhone V7 IP User s Guide Getting Started The ICM shows the following screens during startup Similar messages will also appear on the web interface If the display
23. doesn t appear simply skip to Step 4 In the Local Area Connection Properties dialog box click the General tab select Internet Protocol TCP IP and then click Properties In the Internet Protocol TCP IP Properties dialog box click the General tab Then select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK Figure 6 6 Windows XP Internet Protocol TCP IP Properties 6 Internet Protocol TCP IP Properties General Altemate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically om Use the following IP address Obtain DNS server address automatically q Use the following DNS server addresses In the Local Area Connection Properties dialog box click OK 7 Restart your computer Mac OS X DHCP Settings TracPhone V7 IP User s Guide Network Configuration To configure a Mac OS X computer for DHCP addressing follow these steps 1 In System Preferences click Network 2 In the Network dialog box select Ethernet then set the following e Location Automatic e Configure IPv4 Using DHCP Figure 6 7 Mac OS X Network Network a Show All Q Location Automatic 74 e Status Connected Ethernet is currently acti
24. iPhone iPod touch at any time 3 Make sure the TracPhone system is turned on and initialized the ICM front panel LCD shows Searching or Tracking 4 Connect your iPhone iPod touch to the TracPhone system via its wireless connection then use the app to install the software Figure 9 4 Updating Software Using the iPhone iPod touch App Latest Software Version Available Version 102 available as of 08 01 11 3 17 PM Software Version Stored on iPhone iPod Version 101 saved to iPhone iPod 07 15 11 O Tap arrow to update antenna My Antenna Software Version Version 100 installed on antenna 07 01 11 127 J 128 TracPhone V7 IP User s Guide Maintenance Using a USB Flash Drive to Update Software To update the software using a USB flash drive follow these steps 1 First you need to save the latest software update file to the root directory of your USB flash drive KVH certified technicians can download this file from the KVH Partner Portal Customers can get this file from KVH Technical Support see Technical Support on page 119 Make sure the TracPhone system is turned on and initialized the ICM front panel LCD shows Searching or Tracking Connect your USB flash drive to the USB port on the front of the ICM The ICM display shows the currently installed software version CUR and the software version found on the USB flash drive NEW Make sure the NEW
25. network connecting a vast number of networks and computers Unique network identifier assigned to a single computer or device on a network Consists of four eight bit numbers each between 0 and 255 for example 195 172 7 2 Kilobits 1 000 bits per second Range of frequencies from 10 7 GHz to 18 GHz i 157 ie 158 TracPhone V7 IP User s Guide Glossary LAN Local Area Network A relatively small group of computers and devices linked together within close proximity to each other and usually on the same IP network L band Range of frequencies from 950 MHz to 2150 MHz LNB Low Noise Block down converter Device that converts and amplifies a Ku band satellite signal into an intermediate frequency IF L band signal MAC Address Media Access Control Address Unique six byte hardware identifier assigned to every network interface card NIC Used in most LAN configurations to ensure the correct addressing of data to specific hosts Mbps Megabits 1 000 000 bits per second Modem Modulator demodulator Translates digital signals into analog signals and vice versa MTA Multimedia Terminal Adapter Device that converts analog telephone signals into digital Voice over IP VoIP signals Network A group of computers and devices such as printers linked together Network Operations Center NOC NIC Station that maintains and manages a telecommunications network Network Interface Card Expan
26. operation all status lights should be lit green The following tables explain what the different light conditions indicate CONTROL UNIT Light The table below explains what the CONTROL UNIT light indicates Light is Indicates Description Off Off ICM is powered off or no power input Green OK Good input power ICM is operational Green No comms Communication error inside the ICM flashing Orange Bad power Bad power supply circuit inside the ICM Red Fault Error detected during ICM self test try turning the ICM off then back on 113 ie 114 TracPhone V7 IP User s Guide Troubleshooting ANTENNA Light The table below explains what the ANTENNA light indicates Light is Indicates Description Off Off No power input to the antenna Green Tracking Antenna is tracking a satellite Green Searching Antenna is searching for a satellite or flashing the ICM s built in modem is initializing Red Fault Error detected see error message on display MODEM Light The table below explains what the MODEM light indicates Light is Indicates Description Off Off The ICM s built in modem is powered off or initializing Green Online Modem is online and logged into the mini VSAT Broadband service Green Comms OK Modem is communicating with the flashing antenna but it is not yet online Orange Fault Error detected see er
27. restart BB Messages RX Number of bulletin board messages received from the hub since the last restart should continuously increment while logged in Last Login Date time of the last successful login to the network Attempted Logins Number of times the built in modem has attempted to log into the network since the last restart RX Statistics Message Description FL State State of the forward link should be Locked while the modem is logged in FLR Packets RX Number of data packets received should continuously increment while logged in Dropped CRC Dropped data packets due to errors should not increment in large numbers i 107 TracPhone V7 IP User s Guide Troubleshooting TX Statistics Message Description Attenuation Set by the hub the lower the number the higher your antenna s transmission power typically between 5 31 dB Data Rate Rate at which the built in modem is capable of transmitting data does not indicate the actual data rate supported by your service plan IP Packets TX Number of data packets transmitted by the modem TX State Should be Enabled while tracking the satellite Disabled when pointing within a configured no transmit zone Antenna State Status of the antenna e OFFLINE TxInhibit active Antenna is not communicating with the ICM s built in modem SIGNAL ACQUISITION TxInhibit active Antenna
28. status 104 108 111 anti virus software 85 applications data intensive 83 87 attenuation 108 automatic backup and sync disabling 85 automatic updates preventing 85 azimuth 106 111 149 azimuth range no transmit zones 33 beam satellite 104 110 BitTorrent 87 blockage satellite 10 94 brightness 28 bulletin board messages 107 c cache settings 73 cache web browser 21 86 calibration 135 calling cards prepaid 49 calls ship to shore 44 shore to ship 46 channel wireless 61 cleaning 123 clear cache 21 TracPhone V7 IP User s Guide Index i 167 TracPhone V7 IP User s Guide Index cloud services disabling 85 CommBox software description 89 Help 78 network settings 61 71 73 78 purchasing 89 version 118 web interface 89 Condensed Help 20 configuration physical Ethernet ports 74 corrective maintenance 134 coverage map 9 crew calling 49 CRMA 7 cumulative view no transmit zones 37 data rate 108 data usage reducing 84 delay voice call 44 DHCP Mac OS X 67 Windows 7 64 Windows 8 63 Windows Vista 63 64 Windows XP 65 dial tone fast 51 dialing sequence 44 dual dome 76 Eb No 110 electric shock 5 elevation 106 111 149 elevation range no transmit zones 34 e mail best practices 88 emergency call 43 End User Agreement 83 87 equipment ID numbers 15 117 error messages 99 Ethernet connection 59 event log 116 Extended Help 20 168 F fax 53
29. unsafe floating ground condition risking potentially lethal electric shock Refer to the Installation Guide for details on the proper grounding of the equipment Introduction TracPhone V7 IP User s Guide A CAUTION RF Radiation Hazard The antenna transmits up to 4 watts of radio frequency RF energy that is potentially harmful Whenever the system is powered on make sure everyone stays more than 36 feet 11 m away from the antenna No hazard exists directly below the antenna RF Radiation Hazard Area Since a person above deck may not know which direction the antenna is pointing you should always observe the minimum safe distance to prevent RF radiation exposure Within the antenna s elevation range the minimum safe distance is 36 feet 11 m No hazard exists directly below the antenna Figure 1 1 Minimum Safe Distance to Avoid Risk of RF Radiation Exposure Radiation NOTE You can set up no transmit zones to inhibit transmissions within areas frequented by passengers and or crew See Establishing No Transmit Zones on page 33 for details TracPhone V7 IP User s Guide Introduction System Overview Your TracPhone V7 IP is a complete mini VSAT Broadband communications system for mariners on the move Using cutting edge CRMA code reuse multiple access and spread spectrum technologies the TracPhone V7 IP delivers a seamless and consis
30. width of the transmitted beam is not as critical as it is with traditional VSAT antennas SSID Service Set Identifier Unique identifier shared by all computers and devices on a single wireless network Straight through Cable Cable in which the pins at one end match the pins at the other end Subnet Subdivision of a network based on IP address For example with a subnet mask of 255 255 255 0 all computers and devices assigned an IP address starting with 195 172 8 belong to one subnet there are 255 possible An IP address starting with 195 172 9 designates a different subnet Subnet Mask Divides the latter portion of an IP address into subnet and host designations For example in a regular class B network the first two numbers in an IP address define the network ID while the last two numbers define the host ID the individual computer or device on that network A subnet mask changes the format of these last two numbers by designating the third number as the subnet ID and designating the last number as the host ID the computer or device within that subnet SW Software Switch Device that connects two segments of a LAN Routes data from one segment to another based on the MAC address of the destination i 161 ie 162 TracPhone V7 IP User s Guide Glossary TCP IP Transmission Control Protocol Internet Protocol Two communications protocols for the Internet IP handles the deliv
31. you can access these mobile websites on a desktop or laptop as well KVH recommends you visit mobile websites instead of full sites whenever possible to minimize the amount of data used To view the mobile version of a website simply replace the www in the address with an m For example to view the mobile version of CNN s website you would enter m cnn com in your web browser Disabling Wi Fi Access on Mobile Devices If you don t intend to use your mobile device to access the Internet over the mini VSAT Broadband service disable the mobile device s automatic Wi Fi connection to the ICM s wireless network a ie i TracPhone V7 IP User s Guide Data Connections E mail Best Practices There are several ways to reduce the amount of data your e mail application uses Consider the following e mail best practices e Use an IMAP Interactive Mail Access Protocol server instead of traditional POP3 Post Office Protocol 3 e Disable automatic sending receiving of new mail e Send messages in plain text rather than HTML format e Compress all attachments e Disable automatic signatures and read receipts TracPhone V7 IP User s Guide Data Connections CommBox Features The optional CommBox software extends the network capabilities of the ICM to improve crew morale streamline operations improve efficiency and reduce costs Two options are available e CommBox Standard Bundle KVH
32. 1 Protocol 802 11b Security WPA2 Password eccccce between 8 to 20 characters Channel 7 x TracPhone V7 IP User s Guide Network Configuration Configuring Computers for DHCP To configure your computers for DHCP allowing them to receive IP addresses from the ICM follow the steps for your operating system e Windows 8 DHCP Settings e Windows 7 or Windows Vista DHCP Settings on page 64 e Windows XP DHCP Settings on page 65 e Mac OS X DHCP Settings on page 67 NOTE KVH Technical Support fully supports the five operating systems described here Windows 8 Windows 7 Windows Vista Windows XP and Macintosh OS X Windows 8 DHCP Settings To configure a Windows 8 computer for DHCP addressing follow these steps 1 In Control Panel double click Network and Sharing Center To open the Control Panel go to the desktop select Settings from the Charms bar then select Control Panel 2 In Network and Sharing Center double click the Ethernet link for the Ethernet connection you are using for mini VSAT Broadband 3 In the Ethernet Status dialog box click Properties If this screen doesn t appear just skip to Step 4 4 In the Ethernet Properties dialog box on the Networking tab select Internet Protocol Version 4 and then click Properties 5 In the Internet Protocol Properties dialog box select Obtain an IP address automatically and Obtain DNS server address automat
33. 3 3dB Transmitting amp Receiving TRACKING 105 0W CONUS 1 gt Edit Zone Settings My Phone Real time Vessel amp VSAT Satellite Display Online amp Ready 231 42 T 41 5215N My Phone Lines porai amp zs Line 1 Bridge AVAILABLE Line 2 Crew Quarters AVAILABLE Voicemail Notification Fast dial tone pulse on handset indicates a new voicemail message Britanic The tables below summarize the status information that is available on the Home page 103 TracPhone V7 IP User s Guide Troubleshooting My VSAT Status Message Description Connection Status General status of the ICM s built in modem e Online Modem is connected to the mini VSAT Broadband service the system is ready for use Initializing Waiting for Hub Comm Modem is waiting for the antenna to lock onto the satellite Attempting Login Modem is attempting to log into the mini VSAT Broadband service e Offline Modem is not connected to mini VSAT Broadband Updating Modem is downloading new software or satellite configuration files Eb No Quality of the received satellite signal Eb No Energy per bit noise power per Hertz No Transmit Zones Status of the no transmit zones if zones are set up e Transmit Enabled green Antenna is not pointing within a no transmit zone e Transmit Disabled orange Antenna is pointing within a no transmit zone zones are being enforced e Transmit Enabled red
34. AQ LISTED KVH Industries Pte Ltd Asia Pacific Headquarters Singapore Tel 65 6513 0290 Fax 65 6472 3469 E mail info apac kvh com KVH Industries A S EMEA Headquarters Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info emea kvh com Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com
35. Airtime department 15 satellite switching 11 secondary system 76 secure VPN 69 security wireless 61 SED 129 serial numbers 15 117 119 SIP 43 skew 106 110 111 Skype 87 social media 87 software update description 124 via iPhone iPod touch 127 via local computer 126 via satellite 125 via USB flash drive 128 software versions 118 specifications 149 spread spectrum 7 8 spyware 85 SSCF 129 SSID 61 startup sequence 17 static IP description 68 Ethernet port 69 request 69 setup 70 75 status information 103 switch satellites 11 T technical support 119 test web page 94 troubleshooting basic 93 data problem 97 voice problem 95 turn on system 16 173 TracPhone V7 IP User s Guide Index UCH 250 54 USB flash drive 128 V vessel name 26 virtual numbers 50 voice service account access 55 crew calling 49 delays 44 description 43 fax 53 fees 45 phone lines 47 priority 43 47 ship to shore calls 44 shore to ship calls 46 status 105 virtual numbers 50 voicemail 51 voicemail 51 VoIP 43 VPN secure 69 Ww WAP 8 60 warnings 5 web browser settings 86 web interface access 18 widgets 87 Wi Fi access mobile devices 87 Wi Fi connection 60 wired DHCP 59 wireless description 60 security 61 settings 61 wiring 141 174 CERTIE ley SO avalar I 9 001 al Ny KIVIEI www kvh com KVH Industries Inc World Headquarters Middletown RI U S A KVHI NASD
36. DC INPUT DC voltage measured at the ICM s power input should be between 23 VDC and 25 VDC IPACU ENET MODEM Status of the ICM s Ethernet PORT STATE connection to its built in modem Link indicates the jumper cable is connected between B1 and B2 on the ICM s rear panel MTA RSM GPRS Status Message Description MTA STATUS Status of the ICM s built in MTA Registered indicates the MTA is connected to the voice service RSM GPRS STATUS Status of the antenna s built in remote service and support module GPRS modem Registered indicates a good GPRS cellular connection i 111 ie 112 TracPhone V7 IP User s Guide Troubleshooting GPS Heading Status Message Description CURRENT GPS SOURCE Source of the GPS data used by the system SYSTEM GPS STATUS Status of the antenna s GPS displays vessel latitude longitude if GPS has a valid fix NMEA TRUE HEADING True heading reported by the vessel s NMEA 0183 talker No Compass Input indicates the system is not receiving a compatible heading message from a NMEA 0183 talker TracPhone V7 IP User s Guide Troubleshooting LED Indicators Status lights on the front of the ICM indicate the current status of the system and can help you identify problems quickly Figure 8 5 Status Lights K CONTROL UNIT P ANTENNA During normal
37. ICM NOTE Use straight through 100 Mbps fast Ethernet UTP CAT5 cables or better with RJ45 connectors 2 Make sure the computers are configured for DHCP addressing see Configuring Computers for DHCP on page 63 TracPhone V7 IP User s Guide Network Configuration de Wireless DHCP Configuration In a wireless Wi Fi DHCP configuration vessel computers connect to the ICM via its built in wireless access point WAP and receive IP addresses from the ICM Important The range of the ICM s WAP will depend on the layout and structure of the vessel For example wireless signals degrade when passing through bulkheads and near metal masses If the system is installed on a steel vessel you might need a special WAP and the services of a technician with advanced networking expertise Figure 6 2 Wireless DHCP Configuration Example Crew PCs Bridge PC Officers PC To configure a wireless DHCP network connection follow these steps 1 Make sure the computers are equipped with a wireless network interface card and configured for DHCP addressing see Configuring Computers for DHCP on page 63 2 Enable the wireless access point on the ICM and apply security settings to protect it from outside intrusion see Wireless Settings on ICM on page 61 TracPhone V7 IP User s Guide Network Configuration Wireless Settings on ICM NOTE If the optional CommBox software is enabled
38. ICM remain configured for the LAN The User Ethernet ports on the secondary system s ICM are configured as a bridge to the primary system s ICM Whenever the primary system loses its connection to the mini VSAT Broadband service e g its view of the satellite becomes blocked all voice and data traffic will automatically get routed through the User Ethernet 4 port to the secondary system TracPhone V7 IP User s Guide Network Configuration Figure 6 16 Dual Dome Primary Configuration ETH1 ETH2 ETH3 ETH4 ______________ L LAN WAN mini VSAT Second Dome Figure 6 17 Dual Dome Secondary Configuration ETH1 ETH2 ETH3 ETH4 WAN Modem Network Legacy Port Configuration Use the legacy configuration only if the ICM is replacing an older TracPhone V7 or V3 antenna system s belowdecks equipment Do not use this mode with a TracPhone V3 IP V7 IP V11 or V11 IP antenna system In a legacy configuration many of the ICM s features are disabled to make the configuration similar to a standard TracPhone V7 or V3 Figure 6 18 Legacy Configuration Eth Etr2 Ems Efe WAN Modem Network sa ca TracPhone V7 IP User s Guide Network Configuration CommBox Settings on ICM If the optional CommBox software is enabled the ICM s network settings are configured by KVH over the air The Network Settings page of the ICM will not contain any configurable fields NOTE See CommBox Feature
39. IVANON ised cten envied 15 Turning On the SySteM cc cssssssssessssseeseeseeeeeeeees 16 SV SUOMI SAME si ooo se acheter eaten eta eater tadaa didai 17 Accessing the Web Interface cccsssssssssseeees 18 Understanding the Home Page scssscsesesesseeeeees 19 Viewing the Help User Documentation eee 20 Getting Started a TracPhone V7 IP User s Guide Getting Started Service Activation Before you can start using the TracPhone system you need to activate it for mini VSAT Broadband service To activate fill out and submit the appropriate form s available at www kvh com mwvbservice NOTE You will need to enter the antenna and ICM serial numbers on the form You can find these numbers on the Support page of the TracPhone V7 IP web interface or in the System Info LCD menu on the ICM s front panel See Equipment ID Numbers on page 117 Fax or e mail the completed form s to KVH Fax 1 401 851 3823 E mail satelliteservices kvh com Once KVH processes the form s activates your account and registers your product you will receive an e mail with the details of your new service including your vessel s phone numbers Contacting the Satellite Airtime and Product Activation Department If you have any questions or would like to make a change to your account please contact KVH s Satellite Airtime amp Product Activation Department via e mail at satelliteservices kvh com or
40. J WY d gt p mie A 0 _ x TracPhone V7ie with Integrated CommBox Modem ICM Mbt a i TRACPHONE poon e pean A User s Guide TracPhone V7 IP User s Guide TracPhone V7 IP User s Guide This user s guide provides all of the basic information you need to operate set up troubleshoot and maintain the TracPhone V7 IP system For detailed installation information please refer to the TracPhone V7 IP Installation Guide If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated vA SSS x TRACPHONE ma Dw Technical Support Within the Continental U S A Phone 1 866 701 7103 E mail mvbsupport kvh com North South America Australia Phone 1 401 851 3806 E mail mvbsupport kvh com Europe Middle Fast Asia Africa Phone 45 45 160 180 E mail mvbsupport kvh com GERTIE Ig KVH Part 54 0898 Rev B KVH PO a 2013 KVH Industries Inc All rights reserved NASDAQ D LISTED Trademark Information TracPhone KVH CommBox and the unique light colored dome with dark contrasting baseplate are trademarks of KVH Industries Inc mini VSAT Broadband is a service mark of KVH Industries Inc ViaSat and the ViaSat logo are registered trademarks of ViaSat Inc All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and c
41. ME PRIMARY ee DUALDOME SECONDARY LEGACY The CommBox At ETH1 ETH2 ETH3 ETH4 5 At the confirmation message click Save Static IP Port Configuration In a static IP configuration the User Ethernet 4 port bypasses the ICM s local subnet to connect directly to the built in modem Ports 1 2 and 3 remain configured for the LAN See Static IP Configuration on page 68 for details Figure 6 14 Static IP Configuration 8a he 0 7 ETH4 LAN WAN mini VSAT Static IP i ae TracPhone V7 IP User s Guide Network Configuration Dual Dome Port Configuration If a second TracPhone system is installed as a backup one of the User Ethernet ports on that secondary system s ICM must be connected to the User Ethernet 4 port on the primary system s ICM Important Contact KVH Technical Support before you configure the secondary ICM see Technical Support on page 119 KVH will need to modify a setting on the secondary ICM over the air to support a dual dome configuration Figure 6 15 Dual Dome Wiring Example Primary System Secondary System IODOOOVSHGSS6es00 POODOADOSBOCSBOGDA MOOGESSCORCCS0O DODOOOGOS0G0S00 DOOOOCOPODOSS OOO pPOODODOOOSSOSSS00 5 Ship Phone BridgePC Officers PC In this dual dome configuration the vessel s phones and network devices connect to the primary system The User Ethernet 1 2 and 3 ports on the primary system s
42. Maintenance 4 At the modem s web page click the Configuration tab Figure 9 8 Modem Web Page Configuration Tab NN V ve BROADBAND sans CONFIGURATION ADMINISTRATION 5 In the sidebar click Satellite if necessary 6 At the User Login page enter the following user name and password User admin Password arclight 7 At the Satellite Configuration page click Browse next to SED file Figure 9 9 Uploading New Files Satellite Configuration Y SATELLITE CONFIGURATION FILES SED SSCF Current SSCF version 1 84 1 Current SED version 1 33 6 SED file Browse lt a SSCF file Browse Reverting will return control of the SED and SSCF files to the Satellite Ground Station After reverting and rebooting the Satellite Ground Station will upload the latest versions of these files 8 Browse to and select the new SED sed csv agt file on your computer 9 Click Browse next to SSCF file 10 Browse to and select the new SSCF sscf csv agt file on your computer E 131 J 132 TracPhone V7 IP User s Guide Maintenance 11 Click Upload Make sure the new versions appear under the old versions 12 Click Save files Figure 9 10 Saving the New Files to the Modem Satellite Configuration SATELLITE CONFIGURATION FILES SED SSCF Current SSCF version 1 84 1 Current SED version 1 33 6 New SSCF version 1 86 1 New SED version 1 34 6 Save files a
43. P Configuration eee eseeseseesenseeseesenseeeeseeseesseseesaeeaeeaeees 68 LAN Settings On WOM isis cauissdvacduie sdvautvsvsutuseustvextwevivastvaxgeaventvadsevds 71 Cache Settings On ICM ccssssssssssssssssessessessessessessensessesoenes 73 Physical Ethernet Port Configurations ccssssssesessseseeeeees 74 Static IP Port Configuration ccccscsesesesseeseseeeeeeeeees 75 Dual Dome Port Configuration ccssssesesseeeeeeeeeeees 76 Legacy Port Configuration cccccsesssseseseseeseeeseeeeees 77 COMMBOX Settings ON ICM ou ccsseesesesesseseeseseeseeseesaeseesaeeaeees 78 Reset to Factory Configuration cccsssssssssssessssseeeeeeeeees 79 Data Connections Internet Access Overview 252 ccc etd aed ttealea 83 Connecting to the Internet ccccscssssseesssseseseseeeeeeees 83 Tips for Minimizing Data USAQC cccssssssecsessesseeecseseseeeeeeees 84 Preventing Automatic Updates ccccsssssssseseeeeeees 85 Disabling Automatic File Backup and Synchronization 85 Firewall Protection sainn 86 Web Browser SettingS sssssssssssssssessessesesssesanees 86 Data Intensive Applications 87 Mobile Websites ssssssssssessnsusunsnsunununnununnnnununnnnununnnnunnunnnnnnns 87 Disabling Wi Fi Access on Mobile Devices 87 Email BeSt Pra N OSa aaa a aia 88 CommBox Features siciecaiaceincia nnn entre 89 Accessing the CommBox Web Interface scsceecseeeeees 89
44. SCF files to the Satellite Ground Station After reverting and rebooting the Satellite Ground Station will upload the latest versions of these files Reboot mm E 133 TracPhone V7 IP User s Guide Maintenance Corrective Maintenance If a system component fails it will need to be replaced by a KVH certified technician Instructions are provided with the replacement part Important Field replaceable units should only be replaced by a trained KVH certified technician To find a technician near you visit www kvh com wheretogetservice or contact KVH Technical Support see Technical Support on page 119 134 TracPhone V7 IP User s Guide Maintenance Gyro Calibration The TracPhone antenna s gyros continuously measure the rate of vessel motion in three axes and send this data to the antenna s motor control circuitry to keep the antenna pointed at the satellite At the factory each gyro is precisely calibrated to work with the antenna s main board Therefore if you ever have a gyro or main board replaced you will need to recalibrate Important Calibrate the gyros only if directed by KVH Technical Support and only while the vessel is stationary in calm seas A poor gyro calibration can reduce the performance of the antenna To calibrate the gyros follow these steps 1 At the ICM s front panel press MENUS until the display shows DIAGNOSTIC TOOLS 2
45. Who Should Use this Manual The user should refer to this manual to learn how to operate the system configure all aspects of the system and identify the cause of any problem The installer should refer to this manual for information on setting up the system for the user s desired preferences The servicing technician should refer to this manual to help identify the cause of a system problem Icons Used in this Manual This manual uses the following icon Icon Description This is a danger warning or caution notice Be sure A to read these carefully to avoid injury Typographical Conventions This manual uses the following typographical conventions Text Example Description Press MENUS to view the Name of ICM buttons menu At the confirmation message click Save Element of a graphical user interface SELECT SATELLITES Text as it appears on the ICM display See Using this Manual on page 3 Cross reference to another chapter in the manual Visit www kvh com mvbservice for details Cross reference to a website cl TracPhone V7 IP User s Guide Introduction Related Documentation In addition to this User s Guide the following documents are provided with your TracPhone system Document Description Installation Guide Complete installation instructions Installation Checklist Quick Start Guide Handy quick r
46. a OR upload again SED file Browse SSCF file Browse Reverting will return control of the SED and SSCF files to the Satellite Ground Station After reverting and rebooting the Satellite Ground Station will upload the latest versions of these files 13 When the Files saved message appears click Revert Important Be sure to revert control of SSCF and SED files to the Satellite Ground Station allowing the modem to receive future automatic updates via the satellite link TracPhone V7 IP User s Guide Maintenance Figure 9 11 Restoring Automatic Updates Satellite Configuration X SATELLITE CONFIGURATION FILES SED SSCF Current SSCF version 1 84 1 Current SED version 1 33 6 New SSCF version 1 86 1 New SED version 1 34 6 SED file SSCF file Upload Reverting will return control of the SED and SSCF files to the Satellite Ground Station After reverting and rebooting the Satellite Ground Station will upload the latest versions of these files Revert quum 14 When the Revert complete message appears click Reboot to restart the modem It will now use the new configuration files Figure 9 12 Rebooting the Modem Satellite Configuration X SATELLITE CONFIGURATION FILES SED SSCF Current SSCF version 1 84 1 Current SED version 1 33 6 New SSCF version 1 86 1 New SED version 1 34 6 SED file SSCF file Upload Reverting will return control of the SED and S
47. acPhone V7 IP User s Guide Glossary Speed at which a communications path can transfer information normally measured in bits per second bps Decibel Ratio of one power level to another Dynamic Host Configuration Protocol IP protocol that allows a server to automatically assign IP addressing information to a computer or device on the network Domain Name Service IP service that translates domain names such as www kvh com into IP addresses such as 63 105 58 10 Communication path from the satellite to the antenna Digital Video Broadcasting project Global standard of digital broadcasts Ratio of Energy per bit to Noise power spectral density indicating the general quality of a received signal Effective Isotropic Radiated Power measured in dBW Elevation angle Vertical direction in which the antenna points As it applies to Wi Fi encoding of a wireless signal to protect it from unauthorized reception i 155 ie 156 TracPhone V7 IP User s Guide Glossary Ethernet Firewall Network communications standard adopted by most LANs Communicates via twisted pair cable at one of three maximum data rates 1 Standard 10 Mbps 2 Fast 100 Mbps and 3 Gigabit 1 Gbps 1 000 Mbps Security mechanism that protects a network from unauthorized access Floating Ground Footprint Dangerous condition in which the chassis ground of an electrical device differs from ship
48. agnostic Tools gt KVH Support IP Figure 8 11 Remote Diagnostics i Diagnostic Diagnostic _ GPRS Cellular Data Network TracPhone System KVH Technical Support The Support page of the TracPhone V7 IP web interface indicates when a KVH technician is connected to the system Do not modify any system settings during this diagnostics session Figure 8 12 Remote Help Status Message Remote Help Controls Connected Active Remote Help Session in Progress A KVH Technical Support technician is now connected to your system Unless directed Please DO NOT modify settings while this session is active You will be notified when the session ends Note Standard airtime rates apply TracPhone V7 IP User s Guide Maintenance 9 Maintenance This section explains how to perform preventive maintenance to keep the system in tip top shape It also explains how to update the software and the modem s satellite configuration files calibrate the gyros and restart system components Contents Preventive Maintenance cccsceceeseeeeeeeeeeees 123 Software Updates csccsssssesssssessessessesseseessesees 124 Modem Configuration Updates cssseseeeseeeees 129 Corrective Maintenane sccsceeesteeieeeeeees 134 Gyro Calibration ccsscsssscsesecsesseesessesseeseseeeaes 135 Hardware Restart icc can naee enna teenie 137 121 TracPhone V7 IP User s Guid
49. applications either to not check for updates or to notify you before downloading them These applications include e Anti virus software e Spyware protection software e Web browser e Mobile apps e Adobe Acrobat Reader e Apple iTunes e Windows Update or Mac Software Update NOTE Android devices offer a Restrict Background Data setting which will prevent background updates from all installed apps Any malicious applications hidden on your device may also use your Internet connection without your knowledge Therefore prior to using your device onboard the vessel run a full system scan with an up to date anti virus and spyware detection removal utility Disabling Automatic File Backup and Synchronization The default configuration of many cloud based file sharing and syncing tools allow them to upload files including photos videos and other media and synchronize mobile devices without any user interaction KVH recommends that like preventing automatic updates you set up these services for manual backup and synchronization only These cloud storage services include e Apple iCloud e Google Drive e Microsoft SkyDrive Dropbox e Box e Data Connections TracPhone V7 IP User s Guide Firewall Protection A firewall can prevent most applications from accessing the Internet without your knowledge as well as protect your devices from outside intrusion KVH recommends that you enable the f
50. as where crew and passengers frequent Whenever the antenna points within a no transmit zone the system disables the transmitter Transmission capability is restored whenever the antenna points outside the zone NOTE See RF Radiation Hazard Area on page 6 for details on the minimum safety distances Figure 4 1 Example of a No Transmit Zone No Transmit a J nE A TracPhone V7 IP User s Guide No Transmit Zones Status of No Transmit Zones You can view the current status of the system s no transmit zones on the Home page of the TracPhone V7 IP web interface If no transmit zones have been set up My VSAT Status includes a No Transmit Zones column If this column is missing no transmit zones have not yet been set up or they have been cleared from memory See Establishing No Transmit Zones on page 33 for details on setting up no transmit zones Figure 4 2 No Transmit Zones Status Information on Home Page My VSAT Status XQ Connection Status No Transmit Zones ONLINE Transmit Enabled Eb No 3 3dB Transmitting amp Receiving gt Edit Zone Settings The No Transmit Zones column will display one of the following status indications e Transmit Enabled green One or two no transmit zones have been set up and are currently enforced However the antenna is not pointing within a no transmit zone e Transmit Disabled orange One or two no transmit zones have been set up and ar
51. back on e Check the wires on the back of the ICM e Check the power data cable 235 The antenna has lost RF communications Contact KVH 240 The antenna s LNB is not receiving the proper power from the ICM s receive RX RF cable Check the RX RF cable cl 101 ie 102 TracPhone V7 IP User s Guide Troubleshooting Error Description 241 The antenna s main board detects a power failure Contact KVH 265 The GPS is unable to acquire a fix Check for blockage or RF interference around the antenna TracPhone V7 IP User s Guide Troubleshooting Status Information You can find system status information on the TracPhone V7 IP web interface and front panel LCD Similar information is available in both places See the following for details e Status Information on the Web Interface Status Information on the ICM Front Panel LCD on page 109 Status Information on the Web Interface On the TracPhone V7 IP web interface you can view status information on the following pages Home page see Home Page of the Web Interface e Support page see Support Page of the Web Interface on page 106 Home Page of the Web Interface The Home page provides basic system status information Figure 8 2 Home Page My VSAT Status Connection Status No Transmit Zones Antenna State Satellite Beam ONLINE Transmit Enabled peqet Eb No
52. cPhone system first follow these basic steps Step 1a Check System Status Information on the Web Interface Open a web browser window on any computer on the network and enter http minivsat kvh to access the TracPhone V7 IP web interface NOTE This web address may not work on all platforms and browsers It also will not work in certain network configurations If the web interface does not appear enter the ICM s IP address instead default is 192 168 5 1 You can find this address on the ICM front panel LCD go to Settings gt Network Settings gt IP Assignments The Home page provides system status information Check the following e Connection Status Online indicates the system is connected to the mini VSAT Broadband service e Antenna State Tracking indicates the antenna is tracking the satellite e My Phone Online amp Ready indicates the ICM s built in MTA is connected to the enhanced voice service If a status message differs from the normal indications listed above refer to Status Information on page 103 If an error message is displayed refer to Error Messages on page 99 Step 1b Check System Status Information on the ICM Front Panel If you are unable to connect to the web interface you can find similar status information on the front of the ICM Check the following e ICM LCD Online Tracking indicates the system is connected to the mini VSAT Broadband service and th
53. ce Service Overview sssssssssssssesusunsisununnnonnnununnnnnnenns 43 Making a Ship to Shore Call cesses 44 Making a Shore to Ship Call cscs 46 Adding Phone Lin S cccssssssssssssssesseseeseeseeeaeeees 47 Virt al NUMDEIS acide celrceeteceedeniad adai 50 VOICEMAll r ross ena keene 51 EPAIAN PEA 53 Accessing Your Voice Account ssssesesssssssrsersnsssrnensnens 55 TracPhone V7 IP User s Guide Voice Connections Voice Service Overview KVH s enhanced voice service Voice over IP VoIP optimized for satellite communications allows you to make and receive phone calls via the TracPhone system and the mini VSAT Broadband service Voice traffic is given priority on the network over standard Internet data to ensure the highest quality voice connections at all times Important The TracPhone V7 IP voice service will not provide Automatic Number Identification or Automatic Location Information capabilities associated with emergency services such as 911 or E911 In addition the voice service will not work in the event of either a network service outage or a power failure Therefore it is critical that you maintain your vessel s separate distress and safety communications system for emergency calls Be sure to inform anyone who may use the TracPhone V7 IP of the limitations of emergency services The manufacturer distributor and service provider shall not be liable for and expressly disclaim any dir
54. d network 10 61 xxx xxx MODEM STATE General status of the modem Online indicates the modem is connected to the mini VSAT Broadband service LAN PORT STATUS Status of the Ethernet local area network LAN Link Up indicates a good connection EB NO Quality of the received signal Eb No Energy per bit noise power per Hertz SATELLITE Satellite currently selected for mini VSAT Broadband service BEAM Beam of the satellite currently selected for mini VSAT Broadband service DOWNLINK FREQUENCY Frequency of the satellite downlink SKEW TO SATELLITE Skew angle of the antenna s LNB that is required to receive signals from the current satellite Antenna ACU Status TracPhone V7 IP User s Guide Troubleshooting Message Description ANTENNA STATE General status of the antenna must be Tracking to connect to mini VSAT Broadband ANTENNA DC INPUT DC voltage measured at the antenna s circuit board should be between 38 VDC and 44 VDC BUC POWER STATUS Status of the antenna s BUC transmit power should be between 22 VDC and 26 VDC CURRENT AZ EL Azimuth and elevation at which the antenna is currently pointing azimuth is relative to vessel heading if heading data is available or the antenna s Forward arrow bow if heading data is not available CURRENT SKEW Current skew angle of the antenna s LNB IPACU
55. dates cccsesssesssseeseeeseseseeeeenees 129 Manually Updating the Modem Configuration Files 130 Corrective Maintenance ssssssessssrssssnsununsunununnununnnnunnnnnnunnnnnnunnnns 134 Gyro Calibration cccscscssesscseesseeseessesseessesseessesseessesseessnsseeeanes 135 Hardware ReStan cesta cctini th ia tac el ee aie 137 TracPhone V7 IP User s Guide Wiring Diagram Wiring DiaQram cccssssseeseeseseseeseeseeseeseeseeseesesseseesaesaesaesassaseas 141 LCD Menus LCD Menus Quick Reference Guide csssssssssssseeeeeseeeeens 145 Specifications System Specifications nionean 149 Glossary A E 153 Index INDGX senate aan ane ann naan ale e 167 TracPhone V7 IP User s Guide 1 Introduction This section provides important safety information you need to know before using the system It also provides a basic overview of the system and satellite communications Contents About this Manul cceccscecssseensesseeeesseeeseeseeeseeseeneeeenes 3 Important Safety Information cccssesesesesesenseeeeees 5 System OvervieW s ssssassssssnranrensanrannennnnrannnnnannannsnnannsannannnn 7 Satellite Communications sssssssssssrssssrsrnsnsrsnnrnnnsunsnsnsnns 9 Introduction a About this Manual TracPhone V7 IP User s Guide Introduction This manual provides complete operation configuration and troubleshooting information for the TracPhone V7 IP system
56. e Maintenance Preventive Maintenance The following tasks should be performed periodically to help maintain peak performance e Vacuum the vents on the ICM Air needs to flow through these vents to cool the electronic components and prevent overheating Figure 9 1 Vents on ICM Vents e Clean the outside of the antenna with fresh water to remove grime Dirt buildup can affect communications You may use mild detergent but avoid abrasive cleansers and high pressure water e Inspect cable connections at the ICM for any wear and tear Repair any damaged cables e Ensure the latest software version is installed Refer to Software Updates on page 124 for details 123 124 J TracPhone V7 IP User s Guide Software Updates KVH periodically releases new versions of software to enhance the performance and capabilities of the system You can update your system to this latest software at any time by downloading the file from KVH s Update server and uploading it to the ICM When you update the software the new version simply overwrites the previously installed version A single software package includes updates to all system components in the antenna and ICM with the exception of the modem Modem updates are downloaded automatically via the satellite connection When a modem update is in progress the TracPhone V7 IP web interface shows Updating under Connection Status and the ICM front panel display
57. e Internet on their own to download updates and transfer files They will also operate without any regard to the amount of traffic they generate to perform routine tasks While high data usage is not much of a concern with a broadband connection on shore avoiding excessive data usage is worthwhile when using the mini VSAT Broadband service at sea especially if you are charged by the megabyte on a metered rate plan NOTE Installing network monitoring software on your computer s will allow you to keep track of how much data is downloaded to and uploaded from your computer s For the ultimate suite of network management tools look no further than KVH s CommBox software see CommBox Features on page 89 for details Consider the guidelines in this section to eliminate unnecessary background Internet activity and minimize the amount of data you consume Adopting these guidelines will help ensure you use the service in the most efficient and cost effective manner Important You are responsible for all data transferred to from your network devices including inadvertent downloads by applications running in the background TracPhone V7 IP User s Guide Data Connections Preventing Automatic Updates The default configuration of many applications allow them to download updates from the Internet automatically without any user interaction KVH recommends that while the device is being used at sea you set up these
58. e USB device with a new file e Use a different USB device 104 The software update file you selected is corrupt Try a new update file 105 The ICM is unable to read from or write to its internal memory EEPROM Contact KVH 106 The ICM has lost communications with the antenna Try these steps e Check the wiring on the back of the ICM e Check the antenna power data cable e Try turning the system off then back on 107 The ICM s internal temperature exceeds acceptable limits Try these steps e Listen for the cooling fan inside the ICM If you don t hear the fan contact KVH e If you hear the cooling fan turn off the system and allow it to cool down Then vacuum the ICM s vents see Preventive Maintenance on page 123 e If the problem persists you might need to relocate the unit to an area that provides better ventilation e J 100 TracPhone V7 IP User s Guide Troubleshooting Error Description 111 The ICM is unable to initialize its built in wireless access point WAP Contact KVH 112 There is an internal fault in the ICM Contact KVH 117 There is an open circuit in the BUC power cable ICM jumper cable between C1 and C2 or the transmit TX RF cable Check the cables If the cables are OK the BUC might be faulty contact KVH 118 120 There is a short circuit in the BUC power cable ICM jumper cable bet
59. e antenna is tracking the satellite e LEDs All LEDs should be lit green If a status message differs from the normal indication listed above refer to Status Information on page 103 If an error message is displayed refer to Error Messages on page 99 If an LED is not lit green refer to LED Indicators on page 113 Troubleshooting a TracPhone V7 IP User s Guide Step 2 Check for Blockage If the antenna is continuously searching for the satellite check the area around the antenna for blockage The antenna needs an unobstructed view of the sky to receive satellite signals Common causes of blockage include other onboard masts or structures severe weather and nearby buildings bridges trees or other vessels NOTE You can determine which direction the antenna is pointing by viewing the Home page on the web interface or the CURRENT AZ EL status message on the ICM front panel LCD go to Status gt Antenna ACU Status gt Current Az El If there is no blockage you might be located outside of the mini VSAT Broadband service coverage area for a coverage map visit www kvh com minivsatmap Step 3 Try Accessing the KVH Test Page Try accessing the KVH test page at http 208 83 165 11 mbbtest If the KVH test page appears in your browser but you still can t access any other web page there might be an account or hub issue contact KVH Technical Support see Technical Support
60. e currently enforced The antenna is pointing within a no transmit zone and will not transmit e Transmit Enabled red One or two no transmit zones have been set up but they are currently being ignored The antenna can transmit in any direction without restriction NOTE You can also view the status of no transmit zones on the ICM s front panel LCD go to No Transmit Zones TracPhone V7 IP User s Guide No Transmit Zones Establishing No Transmit Zones To configure a no transmit zone follow these steps 1 Identify the necessary azimuth range for the zone see Identify the Azimuth Range 2 Identify the necessary elevation range for the zone see Identify the Elevation Range on page 34 3 At the TracPhone V7 IP web interface configure a no transmit zone for that combination of azimuth and elevation ranges see Configure the No Transmit Zone s at the Web Interface on page 35 Identify the Azimuth Range First you need to determine the necessary azimuth range for the no transmit zone s You will need to enter in clockwise order the beginning and ending azimuths that define the outer boundaries of the zone relative to the antenna s forward arrow which should be pointing toward the bow NOTE Each no transmit zone must span at least 5 Therefore be sure to set beginning and ending azimuths at least 5 apart Figure 4 3 Beginning and Ending Azimuths Defining a No Transmit Zone Exa
61. eam IPACU DC Input System GPS Status IPACU ENet Modem Port State Downlink Frequency Skew to Satellite SETTINGS vNEXT SELECT xEXIT System Settings Network Settings LCD Brightness IP Assignments Port Status NMEA True Heading NO TRANSMIT ZONES vNEXT SELECT XEXIT Ignoring Zones if applicable Transmit Enabled Disabled if applicable No Transmit Zone 1 Range if applicable No Transmit Zone 2 Range if applicable SYSTEM INFO vNEXT SELECT xEXIT Software Versions Hardware Information DIAGNOSTIC TOOLS vNEXT SELECT XEXIT KVH Support IP Calibrate Gyros Factory Reset ICM OS Antenna Model ICM App Antenna S N Modem CommBox ACU S N MTA Modem S N MTA MAC Address cl 145 TracPhone V7 IP User s Guide Appendix C Specifications This section provides the technical specifications of the TracPhone system s components Contents System Specifications ccsccscssseseesscsesseeseeeeeees 149 Specifications i 147 System Specifications Antenna Specifications Attribute Rating TracPhone V7 IP User s Guide Specifications Meets Inmarsat operational survival and shock specifications RX receive TX transmit frequency band 11 7 12 75 GHz 14 0 14 5 GHz Antenna gain 35 6 dBi RX band min Transmit power BUC 4 W max Elevation range 24 to 119 with heading input A
62. eamless Satellite Switching The high traffic regions of the global mini VSAT Broadband coverage area are covered by more than one satellite The ICM s built in modem maintains a prioritized list of all satellites in the network and selects the highest priority satellite that provides coverage at the vessel s current GPS location If the antenna is unable to track the chosen satellite for any reason due to a blockage condition for example the modem selects the next available satellite on the list and the antenna automatically switches to that satellite In addition whenever the vessel travels outside the boundary of the current satellite s coverage area the modem selects the highest priority satellite in the adjoining region and the antenna automatically switches to that satellite to maintain the service connection Figure 1 7 Example of Automatic Satellite Switching mini VSAT Broadband Satellites NOTE The coverage areas shown here are for illustration purposes only They do not represent boundaries of actual coverage areas TracPhone V7 IP User s Guide 2 Getting Started This section explains how to activate the TracPhone system for mini VSAT Broadband service It also explains how to turn on the system for the first time and how to interpret the system s startup screens Then it introduces the TracPhone V7 IP web interface detailing how to access the Home page and the Help documentation Contents Service ACT
63. ect or indirect damages claims losses expenses liabilities actions risks or harms arising out of or related to the services provided through this equipment including without limitation emergency services How the Voice Service Works When you dial a phone number using the ship s analog phone the TracPhone system converts its analog signal into digital VoIP data and transmits it over the mini VSAT Broadband network to an Internet based SIP session initiation protocol server The digital VoIP data is then converted back into its original analog signal and routed via a proxy server to the appropriate public switched telephone network PSTN Finally the telephone network s carrier completes the call to ring the desired shore phone line Figure 5 1 Voice Service Call ea mini VSAT Broadband AC eres TracPhone y System Converted a to Digital Converted 4 to Analog mally a Ship Phone SIP Server Proxy Shore Phone 1 1 TracPhone V7 IP User s Guide Voice Connections Making a Ship to Shore Call To place a call from the vessel follow these steps 1 Make sure the TracPhone system is online 2 Pick up the handset on any phone connected to the ICM You should hear a dial tone If you don t check the phone line status on the web interface s Home tab 3 Dial the phone number you wish to call The dialing sequ
64. ects of the system To access the web interface simply open a web browser window on any computer on the network and enter the following web address http minivsat kvh NOTE This web address may not work on all platforms and browsers It also will not work in certain network configurations If the web interface does not appear enter the ICM s IP address instead default is 192 168 5 1 You can find this address on the ICM front panel LCD go to Settings gt Network Settings gt IP Assignments As long as the ICM is turned on and functioning properly the Home page will appear in your browser Figure 2 2 Web Interface Home Page My VSAT Status Connection Status No Transmit Zones Antenna State Satellite Beam ONLINE Transmit Enabled Ku band Eb No 3 3dB Transmitting amp Receiving TRACKING 105 0W CONUS 1 gt Edit Zone Settings My Phone Real time Vessel amp VSAT Satellite Display Online amp Ready 231 42 T 41 5215N My Phone Lines oe amp Ky Line 1 Bridge AVAILABLE Line 2 Crew Quarters AVAILABLE Voicemail Notification Fast dial tone pulse on handset indicates a new voicemail message Britanic TracPhone V7 IP User s Guide Getting Started Understanding the Home Page The Home page of the TracPhone V7 IP web interface provides essential system status information including the status of the antenna the system s connection to the mini VSAT Broadband service and the voice s
65. eeeeteeeteteeeeeeeeeees 83 Tips for Minimizing Data USAQe cccscseseeeeeeeeeees 84 CONIMBON FeatUkeS saisai aa reales 89 i a TracPhone V7 IP User s Guide Data Connections Internet Access Overview While the TracPhone system is online with the mini VSAT Broadband service you can perform all of the same Internet tasks you perform at home e E mail e Web browsing e Weather and chart updates e Instant messages e Corporate network access VPN e Data transfers Important High bandwidth applications such as peer to peer file sharing web cameras streaming media and high speed gaming are not supported by fixed rate plans For details be sure to read all of the service terms and conditions in the End User Agreement which can be found at www kvh com mvbcustomercenter Connecting to the Internet To connect to the Internet follow these steps 1 Make sure the TracPhone system is online 2 Open a web browser window on any computer connected to the network 3 If you re unable to connect make sure your computer is configured for DHCP addressing Refer to Configuring Computers for DHCP on page 63 H J RE TracPhone V7 IP User s Guide Data Connections Tips for Minimizing Data Usage The configurations of operating systems web browsers and applications generally assume an unlimited always on broadband connection As such they will often try to connect to th
66. eference guide with basic operating instructions Activation Checklist Details on activating the system for mini VSAT Broadband service Form that the installer must return to validate the quality of the installation Antenna Mounting Template Template that the installer uses to lay out the antenna mounting holes Warranty Statement Warranty terms and conditions Kitpack Contents List List of every part supplied in the kit TracPhone V7 IP User s Guide Introduction Important Safety Information For your own safety and for the safety of your passengers and or crew be sure to read the following important notices A WARNING Risk of Electric Shock Potentially lethal voltages are present within the ICM To avoid electric shock do not open the chassis enclosure A WARNING Risk of Electric Shock If any component of the TracPhone system becomes damaged and or no longer functions normally disconnect it from vessel power secure it from unintended operation and contact KVH Technical Support see Technical Support on page 119 All repairs or modifications must be performed by a trained KVH certified technician A WARNING Risk of Explosion Do not operate the ICM or any other electrical device in an environment where flammable gases vapors or dusts are present A WARNING Risk of Electric Shock Failure to ground the TracPhone system properly to ship s ground will cause an
67. emote mail server and saves them locally Messages are normally deleted from the server upon download Protocol Standard that establishes strict rules for how data is communicated over a network i 159 ie 160 TracPhone V7 IP User s Guide Glossary Proxy A server that controls client access to another server PSTN Public Switched Telephone Network Worldwide telephone network carrying analog voice signals Return Link Communication path from the antenna to the satellite Another term for Uplink RF Radio Frequency RJ45 Registered Jack 45 Eight wire network cable connector for LANs Similar to a telephone jack Router Device that connects multiple IP networks For each data packet it receives that is destined for another IP network determines the best path to reach its destination RSSI Receive Signal Strength Indicator Indicates the strength of the received satellite signal RX Receive SIP Session Initiation Protocol Protocol for routing VoIP calls Skew Adjustment angle to orient an LNB with a linearly polarized satellite signal TracPhone V7 IP User s Guide Glossary Spread Spectrum A type of communication method by which the information signal energy is spread over a frequency band much wider than the minimum bandwidth required for transmitting the information The resulting low power level across the full bandwidth does not interfere with neighboring satellites so the
68. ence you use depends on the vessel s Line 1 phone number Dialing a Number Outside the Country Assigned to Line 1 Dial the number as an international call lt International prefix as originating from your Line 1 country gt lt country code gt lt area city code gt lt local phone number gt Dialing a Number Within the Country Assigned to Line 1 Dial the number as an in country call lt area city code gt lt local phone number gt Dialing a Number Within the Country amp Area Code Assigned to Line 1 Dial the number as a local call lt local phone number gt NOTE When you place a call your voice travels to a satellite in space then back to Earth This transit will cause a brief delay approximately 1 2 second in your conversation TracPhone V7 IP User s Guide Voice Connections Figure 5 2 Ship to Shore Calls Example 4620951 Tokyo RH EAS 011 81 3 90126382 310 6910951 Melbourne 011 61 3 82125092 011 International prefix from Line 1 country 61 Country code 3 Area City code 82125092 Local phone no On a fixed rate plan all calls are charged termination fees as calls originating from the U S regardless of vessel location or phone number Long distance rates will apply On a metered rate plan incoming and outgoing calls are charged one flat rate per minute For details refer to the rate sheet available online at www kvh com mvbcustomercenter i a
69. ervice connection It also displays the vessel s GPS position and true heading and provides a graphical representation of the antenna s pointing direction relative to the bow of the vessel Important If true heading is not displayed the TracPhone system does not have a valid connection to the vessel s NMEA 0183 talker Figure 2 3 Real time Vessel amp VSAT Satellite Display Real time Vessel amp VSAT Satellite Display 231 42 T True Heading 41 5215N GPS Position Ry gt f Antenna Pointing Direction Britanic pia TracPhone V7 IP User s Guide Getting Started Viewing the Help User Documentation The system s Help is available on the Support page of the TracPhone V7 IP web interface Two options are offered Condensed and Extended Refer to either of these resources for answers to your operation configuration or troubleshooting questions Important You might need to clear your web browser s cache in order to view the latest version of the Help See Clearing the Cache of Your Web Browser on page 21 for details NOTE The Help is compatible with the following web browsers Internet Explorer Mozilla Firefox Google Chrome and Apple Safari If you are using Internet Explorer version 10 you will first need to adjust the width of the Help s navigation pane to view topics due to a known software issue Condensed Help e Resides on the ICM locally e Text only format
70. ery of data packets over the Internet TCP ensures that all data packets are successfully delivered and assembled in the proper order Transponder Component of a satellite that receives radio transmissions from Earth amplifies them and retransmits them back to Earth on a different frequency Twisted Pair Cable type consisting of multiple pairs of cable in which two wires are spiraled together to reduce electromagnetic noise Can be either shielded STP or unshielded UTP Used extensively in LANs and telephone networks TX Transmit URL Uniform Resource Locator Address of a web page or file on the World Wide Web Consists of three parts 1 protocol such as http 2 IP address or domain name such as www kvh com and 3 name of the web page or file to be retrieved from that address such as index html USB Universal Serial Bus Bus standard for connecting peripheral devices to a computer Supports a data rate of 12 Mbps UTP Unshielded Twisted Pair Cable consisting of four twisted pairs 8 wires usually terminated by RJ45 connectors Commonly used in LANs VoIP Voice over Internet Protocol Allows telephone conversations to be routed via the Internet TracPhone V7 IP User s Guide Glossary VSAT Very Small Aperture lt 3 m Terminal Communications system in which multiple users connect via satellite to a single land based hub which handles the routing of all network traffic
71. et Headquarters ES Vessel Computer Setting Up a Static IP Connection To establish a static IP network connection follow these steps 1 Make sure the system is activated for mini VSAT Broadband service 2 Turn on the TracPhone system and make sure it is Online The system must remain online to allow KVH to set up your system over the satellite link 3 Fill out the online form at www kvh com staticip Be sure to read all of the details on this form An additional monthly fee for static IP service will apply Important Only the User Ethernet 4 port on the ICM can be used to connect static IP devices as this port bypasses the ICM s local subnet to connect directly to the built in modem Ports 1 2 and 3 are configured for DHCP addressing only Js TracPhone V7 IP User s Guide Network Configuration 4 Connect your network device or computer to the User Ethernet 4 port on the rear panel of the ICM see Figure 6 8 on page 68 Use a straight through CAT5 or better Ethernet cable with RJ45 connectors 5 At the TracPhone V7 IP web interface select the Static IP physical Ethernet port configuration Refer to Physical Ethernet Port Configurations on page 74 for details 6 When you receive an e mail from KVH confirming that your static IP address has been set up configure the TCP IP properties of your network device or computer with the static IP data provided in the e ma
72. he local web cache is enabled on the ICM This feature allows the ICM to temporarily store the content of web pages you visit so they will load faster on subsequent visits The local web cache should stay enabled to ensure the best possible web browsing experience However it can be disabled if necessary Important Do not change the cache settings unless absolutely necessary NOTE If the optional CommBox software is enabled or the ICM is configured for Dual Dome Secondary or Legacy mode the Network Settings page of the ICM will not contain any configurable fields See CommBox Features on page 89 for details on enabling the CommBox software See Physical Ethernet Port Configurations on page 74 for details on changing the ICM s configuration To disable the local web cache on the ICM follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Network Settings 2 In Cache Settings click Edit 3 Ifthe Login window appears log in with the Administrator password 4 Select Disabled 5 Click Save 6 At the confirmation message click Save Figure 6 12 Cache Settings Cache Settings Local Web Cache Enabled default Disabled Cancel Save cl e J ca TracPhone V7 IP User s Guide Network Configuration Physical Ethernet Port Configurations By default all four User Ethernet ports on the rear panel of the ICM are
73. ically Then click OK ic ee TracPhone V7 IP User s Guide Network Configuration Figure 6 4 Windows 8 Internet Protocol Properties B Internet Protocol Version 4 TCP IPv4 Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address Obtain DNS server address automatically Use the following DNS server addresses Validate settings upon exit 6 In the Ethernet Properties dialog box click Close Windows 7 or Windows Vista DHCP Settings To configure a Windows 7 or Windows Vista computer for DHCP addressing follow these steps 1 In Control Panel double click Network and Sharing Center You might need to click Network and Internet first You can find the Control Panel either through the Start menu or My Computer 2 In Network and Sharing Center double click the Local Area Connection Windows 7 or View Status Windows Vista for the Ethernet connection you are using for mini VSAT Broadband 3 Inthe Local Area Connection Status dialog box click Properties If this screen doesn t appear just skip to Step 4 TracPhone V7 IP User s Guide Network Configuration 4 Inthe Local Area Connection Properties dial
74. il For details on accessing your computer s TCP IP properties refer to Configuring Computers for DHCP on page 63 Figure 6 10 Static IP Data Internet Protocol Version 4 TCP IPv4 Properties CAES General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 192 168 52 42 Subnet mask 255 255 255 249 Default gateway 192 168 52 41 Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server 192 168 52 41 Alternate DNS server F Validate settings upon exit IP addresses to access the vessel s computer remotely from shore one IP address per sub region NOTE A unique public static IP address is associated with each sub region in the region you requested Therefore users on shore must know where the vessel is located and use its corresponding IP address to access the onboard computer remotely di TracPhone V7 IP User s Guide Network Configuration LAN Settings on ICM By default the ICM has a gateway address of 192 168 5 1 and assigns IP addresses in the 192 168 5 100 200 range DHCP configurations only If this configuration conflicts with another onboard network you may cha
75. ing service activation Then click Login Figure 5 8 Enhanced VoIP Service Account Center mini VSAT Broadband MINI WSAT Enhanced VolP Service BROADBAND Account Center 1 Enhanced VoIP Service Account Center Logout My Information Current Usage Your Device ID 00109911fd18 i Phone Line s View all phone numbers Period 14 Jul 2012 to 14 Aug 2012 Line 1 Phone Number 14013674517 Calling Plan Usage i i A Local amp National Unlimited Unlimited Your calling plan is us unlimited no canada You have 0 new VoiceMail messages For information about using Enhanced VoIP Service visit our Support section For Billing Activation questions please contact 1 866 399 8509 For Tech Support for the TracPhone V7 please contact us at 1 401 847 3327 ay ones ia By if Manage Call History Find Rates YoiceMail Features Test your Internet connection speed The speed of your Internet connection determines the voice quality of your calls Use the free online speed test at www voipreview org Finished with Enhanced VoIP Service Account Center Please Logout E Your Account Home Technical Support You ve chosen TracPhone for marine satellite communications now choose TracVision for your onboard entertainment needs Visit www tracvision com today i TracPhone V7 IP User s Guide Network Configuration 6 Network Configuration This section explains the three
76. irewall on your router or individual network devices Web Browser Settings ia All popular web browsers such as Internet Explorer Mozilla Firefox Google Chrome and Apple Safari offer various tools that allow you to minimize the amount of data they consume Consider these options Limit Multimedia Downloads Set up your browser to disable multimedia content embedded in websites from playing automatically Enable Pop Up Blocker Many consumer websites overlay small pop up windows over the main page to launch ads Turn on your web browser s pop up blocker to prevent these from running and consuming data Your web browser might also offer tools to block websites or types of content that you specify or allow access to only certain websites that you trust Maximize Caching of Web Pages By default web browsers automatically refresh the content they have stored in their cache If the browser finds a new version of a website is available it will delete the version it has stored locally and download the new one KVH recommends you set up your browser to download new versions of web pages only when you visit them and also increase the size of the cache to the maximum level permitted for your browser Disable Preloading of Web Pages The mobile version of Google Chrome the default browser on Android devices speeds up web browsing by preloading the destination web pages of links shown on the currently viewed page This feature con
77. irtual number In the example shown here the vessel s company has offices in Tokyo and Melbourne Therefore they set up Japanese and Australian virtual numbers so that their employees on shore can call the vessel without running up an international phone bill Figure 5 6 Virtual Numbers Example Los Angeles Melbourne Nn country call saasaa International call Ja TracPhone V7 IP User s Guide Voice Connections VoiceMail KVH s enhanced voice service offers a similar suite of features as you might find with any landline telephone service One of these features is VoiceMail With VoiceMail people who call the vessel may record a message if you are unable to answer the call or the line is busy You can then play back and listen to your messages anytime 24 7 from anywhere even if you are not currently onboard the vessel Recording a VoiceMail Personal Greeting To record your VoiceMail personal greeting follow these steps 1 Pick up the handset on any phone connected to the ICM You should hear a dial tone 2 Dial 123 to connect to the VoiceMail system 3 Press 2 to access your mailbox 4 Press 1 to access your personal greeting 5 Press 2 to change your greeting You will be prompted to record your greeting 6 Press 1 to listen to your personal greeting 7 When you are satisfied with your greeting press 3 to accept and activate your greeting You will hear the message Your
78. is searching for the satellite ONLINE TxInhibit active Antenna is tracking the satellite but inhibited from transmitting due to either a no transmit zone or location in a restricted area ONLINE TxInhibit inactive Antenna is tracking the satellite and allowed to transmit You can view additional information on the modem s web page Click the Click here for more details link to access it 108 TracPhone V7 IP User s Guide Troubleshooting Status Information on the ICM Front Panel LCD On the front panel of the ICM you can view much of the same status information that s available on the web interface To view the status information follow these steps 1 Press MENUS on the ICM s front panel to bring up the Status menu Press ACCEPT to access the status menu Then use the MENUS and ACCEPT buttons to scroll through the submenus Figure 8 4 Status Menu on ICM Front Panel MENUS CHANGE ACCEPT EXIT MODEM NETWORK STATUS SELECT XEXIT Co ANTENNA ACU STATUS NEXT VSELECT xEXIT MTA RSM GPRS STATUS SELECT XEXIT us GPS HEADING STATUS SELECT XEXIT Q us Press ACCEPT to view the status info on each submenu E 109 ie 110 TracPhone V7 IP User s Guide Troubleshooting Modem Network Status Message Description MODEM SATELLITE IP External IP address of the ICM s built in modem identity of the modem on the mini VSAT Broadban
79. main options for connecting your vessel s computers to the TracPhone system wired DHCP wireless DHCP and static IP You can use one two or all three configurations to meet your network requirements It also provides an overview of the advanced network settings that are available on the ICM Contents Wired DHCP Configuration ccssssssssssssseseeeeeees 59 Wireless DHCP Configuration ccssssssssssseeeeeseees 60 Configuring Computers for DHCP csscseseeseseeseees 63 Static IP Configuration sassicecczacetsctcecececczecaveeseacateutvecadexcexse 68 LAN Settings on ICM ieee tes eee eee ere ese ne ere 71 Cache Settings on ICM ce cecscseseseseeseesenseesenseneees 73 Physical Ethernet Port Configurations ccssetee 74 CommMBox Settings on ICM uu eeeseessesesseeeeeesdeneeneees 78 Reset to Factory Configuration ccsssssssssseeeeeeeens 79 a TracPhone V7 IP User s Guide Network Configuration Wired DHCP Configuration In a wired DHCP configuration vessel computers connect to the ICM via Ethernet cables and receive IP addresses from the ICM This is the system s default configuration Figure 6 1 Wired DHCP Configuration Example 192 168 5 102 Bridge PC Officers PC Crew PC To configure a wired DHCP network connection follow these steps 1 Connect your computers and other network devices to any of the four User Ethernet ports on the rear panel of the
80. mple Beginning Azimuth FROM 015 No Transmit Zone on Example Forward Ending Azimuth TO 080 270 090 180 E a No Transmit Zones ee TracPhone V7 IP User s Guide Identify the Elevation Range Now you need to determine the necessary elevation range for the no transmit zone s You will need to enter in ascending order the beginning and ending elevations that define the outer boundaries of the zone NOTE Each no transmit zone must span at least 5 Therefore be sure to set beginning and ending elevations at least 5 apart Figure 4 4 Beginning and Ending Elevations Defining a No Transmit Zone Example 90 15 lt Ending Elevation L 0 No Transmit Zone YT Example 25 lt Beginning Elevation TracPhone V7 IP User s Guide No Transmit Zones Configure the No Transmit Zone s at the Web Interface 1 At the TracPhone V7 IP web interface click the Settings tab Then click No Transmit Zones 2 Click Edit 3 If the Login window appears log in with the Administrator password 4 In No Transmit Zone Ranges make sure Enforce Zones is selected Important When Enforce Zones is selected the antenna will not transmit whenever it points within one of your configured no transmit zones If Ignore Zones is selected instead the zones are disabled allowing the antenna to transmit in any direction without restriction 5 Enter the a
81. na S N 130100383 ICM S N 130101379 Modem S N 24 68 MTA MAC Address 00 10 99 12 0d f2 KVH Technical Support Within the Continental U S A Phone 1 886 701 7103 E mail mvbsupport kvh com North South America Australia Phone 1 401 851 3806 E mail mvbsupport kvh com Europe Middle East Asia Africa Phone 45 45 160 180 E mail mvbsupport kvh com The My VSAT Status provides the same basic status information as the Home page with the addition of antenna pointing information Azimuth Az Elevation El and Skew More detailed status information is provided at the bottom of the page The tables below summarize the detailed status information that is available on the Support page General Statistics TracPhone V7 IP User s Guide Troubleshooting Message Description Modem IP The built in modem s external satellite IP address 10 61 xxx xxx its identity on the mini VSAT Broadband network KVH Support IP The IP address assigned to the system for remote diagnostics by KVH Technical Support Latitude Vessel latitude reported by the GPS Longitude Vessel longitude reported by the GPS Login State Status of the network login e Online Logged into the network e Offline Logged out of the network no user traffic will pass e Waiting Attempting to log in waiting for hub reply Successful Logins Number of times the built in modem has logged into the network since the last
82. nge these settings Important The default LAN settings work well for most installations Do not change these settings unless absolutely necessary NOTE If the optional CommBox software is enabled or the ICM is configured for Dual Dome Secondary or Legacy mode the Network Settings page of the ICM will not contain any configurable fields See CommBox Features on page 89 for details on enabling the CommBox software See Physical Ethernet Port Configurations on page 74 for details on changing the ICM s configuration To change the ICM s LAN settings follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Network Settings 2 In LAN Settings click Edit 3 Ifthe Login window appears log in with the Administrator password 4 Modify the IP Address Subnet Mask and DHCP Mode settings as necessary 5 Click Save 6 At the confirmation message click Save ic ae J DEM TracPhone V7 IP User s Guide Network Configuration Figure 6 11 LAN Settings LAN Settings IP Address Subnet Mask DHCP Mode Reset to Defaults 192 168 a5 a 1 Note 192 168 0 1 is reserved for system use Be sure to assign a different IP address 255 255 255 0 Enabled default Disabled DHCP Start 192 168 5 100 DHCP End 192 168 5 150 TracPhone V7 IP User s Guide Network Configuration Cache Settings on ICM By default t
83. nsusnennrnnnnnennnnnnnnennennnnne Turning On the System sasassssssnranrnnsnnrunnnnnanrunnnnnnnnannnnnannannnnnnnnnnnnn System Starup sae cos aada norena dan deca stu ceaustdesaducedustcusctuatuateasatuaeduntas Accessing the Web Interface scscsssssssessesseseeseeseseseess Understanding the Home Page s ssessssssssesssusnsnsnnnnsnsnnrnnnnnnnennnnnnnnnnns Viewing the Help User Documentation s ssesessssssesesnsnsnennsnsnennnnenns Clearing the Cache of Your Web BrowSe sssscsseeees Interface Preferences Changing the Administrator Password csssssesessseseeeeeeaeees Entering the Vessel NAMG ccssssssssessesesesseseseseseeeeeeaees TracPhone V7 IP User s Guide Assigning Phone Line Names ssssssssessssseseseseseeeeeeaees 27 Adjusting the LCD Brightness ccsssssssesssssseseseseseeeeeenees 28 No Transmit Zones No Transmit Zones OvervieW s sessssssessesussnsisununnunununnnnununsnnununnnnns 31 Status Of No Transmit ZONES ssssssessssusensnsunununnununnnnununnnnununnnnunenns 32 Establishing No Transmit Zones ccscssssssssssseseseseeseseeaeeaes 33 Disabling No Transmit ZONES ccscsesssssssssesseseeeseeseeeseeeeeaeeaes 38 Clearing NO Transmit ZONES cccssssseseseeseseseseessesseseseaseaeeasens 39 Voice Connections VOICE Service OvervieW s sssssssssesussnsesusunnnonnnununnnnununnnnnnunnnnnnnnnnnne 43 How the Voice Ser
84. number e MTA MAC address NOTE The modem and MTA are built into the ICM Figure 8 9 Viewing Equipment Identification Numbers System Details Software Versions Operating System ICM Antenna Modem MTA CommBox Hardware Information Antenna S N 130100383 ICM S N 130101379 Modem S N 24 68 MTA MAC Address 00 10 99 12 0d f2 NOTE You can also view these equipment ID numbers on the front panel LCD go to System Info gt Hardware Information You will need the antenna and ICM serial numbers when activating the system and whenever you contact KVH Technical Support You will also need the modem s IP address which is displayed on the Support page under General Statistics see Support Page of the Web Interface on page 106 117 J 118 TracPhone V7 IP User s Guide Troubleshooting Software Versions On the Support page of the TracPhone V7 IP web interface you can view the currently installed versions of the following software Operating system resides on ICM ICM Antenna you can update this software through the ICM see Software Updates on page 124 Modem MTA CommBox Figure 8 10 Viewing the Software Versions System Details Software Versions Operating System ICM Antenna Modem MTA CommBox Hardware Information Antenna S N 130100383 ICM S N 130101379 Modem S N 24 68 MTA MAC Address 00 10 99 12 0d f2 NOTE You can also view these software versions on the
85. og box click the Networking tab select Internet Protocol Version 4 and then click Properties 5 In the Internet Protocol Properties dialog box select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK Figure 6 5 Windows 7 Windows Vista Internet Protocol Properties r Internet Protocol Version 4 TCP IPv4 Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically m Use the following IP address Obtain DNS server address automatically ez Use the following DNS server addresses Validate settings upon exit 6 In the Local Area Connection Properties dialog box click OK Windows XP DHCP Settings To configure a Windows XP computer for DHCP addressing follow these steps 1 In Control Panel double click Network Connections You can find the Control Panel either through the Start menu or My Computer ic e J Ba TracPhone V7 IP User s Guide Network Configuration In Network Connections double click the Local Area Connection for the Ethernet connection you are using for mini VSAT Broadband In the Local Area Connection Status dialog box click the General tab Then click Properties If this screen
86. omer supplied Gray White F ave White Gray Ship s Heading Black ese Pan el B llalla aye Red Alalalald alalajalasa a xixixi xX xi xix XTX X STs S E JE JEEE EEEE JEEE N C aE e e e A E A A A a A 1 Ejejelejlelel elele EEEE Nc SI oliolololol oJoloj 2jajo ja 1 Kani o Kati fati fati ati fati fati KOF KOF KOJ KO Terminal 123 4 5 6 7 8 9 10 11 12 13 14 15 16 1 2 Strip NMEA Two unused wires are reserved for future use N C Not Connected Connectors BEER RERRRRRRRRR EG aa Drain Wire Voi cc Gell Line 1 Ethernet 1 y O00000 O ial OOOGODOSHOOD IOO0ES0SSSO0 Power Ground 141 TracPhone V7 IP User s Guide Appendix B LCD Menus This section provides a quick reference guide to the LCD menus on the ICM s front panel Contents LCD Menus Quick Reference Guide cccsssccsseeees 145 LCD Menus i 143 TracPhone V7 IP User s Guide LCD Menus LCD Menus Quick Reference Guide The chart below shows the menu structure of the ICM front panel LCD interface MENUS CHANGE ACCEPT EXIT CE x STATUS vNEXT SELECT XEXIT Modem Network Status Antenna ACU Status MTA RSM GPRS Modem Satellite IP Antenna State MTA Status Modem State Antenna DC Input RSM GPRS Status LAN Port Status BUC Power Status Eb No Current Az El GPS Heading Status Satellite Current Skew Current GPS Source B
87. ompleteness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose TracPhone V7 IP User s Guide Table of Contents Introduction PAB OUI TIS AIM AD cst ces wes cts cra cea cera ac th entnnethact aa taaaiane thactean teeta Who Should Use this Manu ccsscecssseesseeseneeseenes Icons Used in this Manual csceceseeeesseeeeseeeeeeeeeeneeenes Typographical Conventions cccssscseseseseesseeseseeeeees Related DOCUMENTATION ceetesteeteeseeeteeeteeeeteteeneeneeeeeeneeeees Important Safety Information cccssseeseeeeseseeseeeseeeeeeeeeeeee RF Radiation Hazard Are a ccscscssseesseeesseesreeeeneeenes SYSTEM Overview s ssssssssssssssrususnsnnrunnsnonnrnnununnnnnnunununnnnnnununnnennnnnnnn System COMPONENNS cceccecsecseseseeseseeseeseseeseeseeseeeeeeeeees Satellite COMMUNICATIONS ssssessssssessssrsunsnsusununununnnnununnnnununnnnnnenns Seamless Satellite SwitChing cscssssssssessesseseessesees Getting Started Service Activation ccccssecssscreseseresssressseressseeeesenseeseeevsseeeeseneveseneneas Contacting the Satellite Airtime and Product Activation Department ssssssesssssnenns
88. omputer by websites to save preferences such as login information History List of websites you have visited Download History List of files you have downloaded Form data Saved information that you have typed into forms _ Passwords Saved passwords that are automatically filled in when you sign in to a website you ve previously visited _ ActiveX Filtering and Tracking Protection data A list of websites exduded from filtering and data used by Tracking Protection to detect where websites might be automatically sharing details about your visit About deleting browsing history U M E A TracPhone V7 IP User s Guide Interface Preferences 3 Interface Preferences This section explains how to customize the TracPhone V7 IP web interface by entering the names of the vessel and phone lines It also explains how to change the Administrator password and adjust the brightness of the ICM s front panel LCD Contents Changing the Administrator PaSSWOId s csceeee 25 Entering the Vessel Name ccscssessseeseeseeeeeeees 26 Assigning Phone Line Names cccsscssesssensenees 27 Adjusting the LCD Brightness c cscs 28 TracPhone V7 IP User s Guide Interface Preferences Changing the Administrator Password You must be logged in as an Administrator to make any substantial changes to the system s configuration on the TracPhone V7 IP web interface
89. ow appears log in with the Administrator password Enter your vessel s name Click Save Settings Figure 3 2 Entering the Vessel Name Vessel Name Change the name displayed on the Home page and in support communications Vessel Name Britanic Cancel Save Settings Save Settings TracPhone V7 IP User s Guide Interface Preferences Assigning Phone Line Names The phone line names are displayed on the Home page of the TracPhone V7 IP web interface They also appear in all technical support communications For example you might assign the name Bridge to Line 1 and Crew Quarters to Line 2 To assign a name to each phone line follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Other 2 In Phone Line Names click Edit 3 Ifthe Login window appears log in with the Administrator password 4 Enter names for Lines 1 and 2 5 Click Save Figure 3 3 Assigning Phone Line Names Phone Line Names The names displayed on the home page and in support communications see example Line 1 Bridge up to 25 characters Line 2 Crew Quarters up to 25 characters Cancel Save im aa i TracPhone V7 IP User s Guide Interface Preferences Adjusting the LCD Brightness You can adjust the brightness of the ICM s front panel LCD to suit your preferences To adjust the brightness of the ICM s display follow
90. part no 35 0010 Provides least cost routing onboard firewall web caching web image compression ad removal and URL and content filtering e CommBox Enterprise Bundle KVH part no 35 0011 Provides everything included in the Standard bundle plus automated file transfers differential synchronization mail relay server web mail client anti spam and anti virus filters roaming crew accounts and prepaid Internet and e mail services NOTE The CommBox Enterprise Bundle requires integration with a CommBox hub Purchasing a CommBox Bundle To learn more about CommBox s powerful suite of network management features go to the TracPhone V7 IP web interface and click the CommBox tab Then contact KVH Network Services at networkservices kvh com for a consultation KVH will coordinate with you to select install and configure the appropriate bundle to meet your needs Accessing the CommBox Web Interface If a CommBox software bundle is enabled on the ICM follow these steps to access the CommBox web interface 1 At the TracPhone V7 IP web interface click the CommBox tab Figure 7 1 CommBox Tab You are logged in as the adm La A CommBox Log in to CommBox Control The Ultimate Ship Shore Network Manager LBL J RE TracPhone V7 IP User s Guide Data Connections 2 Click Log in to CommBox Control 3 Log into the CommBox web interface with your CommBox user name and password NOTE The CommBox use
91. r name and password differs from the ICM s Administrator password For more details about how to use the CommBox refer to the CommBox manual available on the Help tab of the CommBox web interface Figure 7 2 CommBox Help Tab KIVIHI Dashboard Transferlog Help E vn inoustaies CE Connecting with eth7 VSAT Timeout in 10 sec Start transfer Disconnect TracPhone V7 IP User s Guide Troubleshooting 8 Troubleshooting This section identifies some basic problems along with their possible causes and solutions It also explains what the error messages status messages and LED conditions indicate how to view and export the system logs and how to get technical support Contents Initial Steps for Any Problem cccssesesessenseeees 93 Troubleshooting a Voice Problem c cscseseseeeeees 95 Troubleshooting a Data Problem ccccssseseseseeeeeees 97 Error Messages sscsssssessessessesesseseessesseseeseeseeseeses 99 SATUS Information aioin aiios oiiae idaan 103 LED IN ICAIOIS inaa 113 System EOS fecrces cece rtessccsecsetessccssesetusvecssexacdcssecsueceedens 115 Equipment ID NUMDEIS cccsssseseesseseseseeeeaeeaeeees 117 Software Versions 5 2 icictnsatdccdsecdcactetedaccdvsetenedescdeecaencse 118 Technical SUpPOMt 0 see 119 TracPhone V7 IP User s Guide Troubleshooting Initial Steps for Any Problem If you are experiencing a problem with your Tra
92. ror message on display Red No comms ICM lost communications with its built in modem check jumper cables on ICM rear panel Red No internal Modem is not communicating with flashing comms the ICM but wiring is OK TracPhone V7 IP User s Guide Troubleshooting System Logs The ICM offers two logs to capture historical antenna system data e Operational Log see Operational Log e Event Log see Event Log on page 116 These logs are excellent diagnostic tools so a technician or KVH Technical Support may refer to them when troubleshooting a system problem Operational Log The Operational Log when initiated records all messages that the antenna system generates To start a new log or view the current log follow these steps 1 At the TracPhone V7 IP web interface click the Support tab 2 On the System Logs menu click Operational Log Figure 8 6 Viewing the Operational Log Support Help Restart Hardware v Help v System Logs v ap Operational Log Event Log 3 Click the button for your desired option e View Save Operational Log This option simply opens the current Operational Log You can save this log as a text file to send to a technician or KVH Technical Support e Start New Log This option deletes the current Operational Log and begins recording a new one 115 J 116 TracPhone V7 IP User s Guide Troubleshooting Event Log e Restart System
93. s on page 89 for details on enabling the CommBox software For complete details about the CommBox software refer to the CommBox manual To view the CommBox manual follow these steps 1 At the TracPhone V7 IP web interface click the CommBox tab Figure 6 19 CommBox Tab Home Settings N Support T Updates CommBox You are logged in as the admi SG 7 CommBox The Ultimate Ship Shore Network Manager Log in to CommBox Control 2 Click Log in to CommBox Control 3 Log into the CommBox web page with your CommBox user name and password NOTE The CommBox user name and password differs from the ICM s Administrator password 4 At the CommBox web page click the Help tab Figure 6 20 CommBox Help Tab KIVIHI Dashboard Transfer log Help an KVH INDUSTRIES Connecting with eth7 VSAT Timeout in 10 sec Webmail Start transfer Disconnect TracPhone V7 IP User s Guide Network Configuration Reset to Factory Configuration If the system s network becomes corrupted such that you can no longer access the TracPhone V7 IP web interface and KVH Technical Support is unable to access the system remotely you can reset the system to its original factory settings Important Perform a factory reset only if directed by KVH Technical Support This function should only be used as a last resort when all other options fail The following settings are included in the re
94. s ground This difference can measure well over 100 volts risking damage to the equipment and electric shock potentially resulting in death A floating ground can be prevented by ensuring proper grounding of the device to ship s ground Coverage area of a satellite Forward Link Frequency GPRS GPS Gyro Communication path from the satellite hub to the user terminal Another term for Downlink Number of cycles per second of a radio wave measured in Hertz Hz General Packet Radio Service High speed wireless data communications standard Global Positioning System Network of satellites that allow anyone with a GPS device to accurately fix their position on Earth A device that precisely senses and measures motion in a single axis such as elevation or azimuth Host HTTP Hub ICM IMAP Internet IP Address Kbps Ku band TracPhone V7 IP User s Guide Glossary Any computer connected to a network HyperText Transfer Protocol The primary protocol for the World Wide Web Earth station that links the satellite network to the terrestrial network Integrated CommBox Modem Intermediate Frequency As it applies to TracPhone V7 IP L band output of an LNB or input to a BUC Internet Message Access Protocol E mail protocol by which a client retrieves user selected messages that are stored on a remote mail server Messages are saved on the server until the user deletes them Global
95. s setup from the ICM Contact KVH TracPhone V7 IP User s Guide Troubleshooting Error Description 128 The software update failed Retry updating the software If it fails again check the power data cable and the wires on the back of the ICM 200 The antenna is not receiving adequate DC power from the ICM Check the power data cable and the wires on the back of the ICM 204 The antenna s main board has lost RF communications Try updating the software see Software Updates on page 124 206 208 The antenna s azimuth motor or limit switch failed Contact KVH The antenna s elevation motor or limit switch failed Contact KVH 216 The antenna s cross azimuth motor or limit switch failed Contact KVH 218 The antenna s skew motor or limit switch failed Contact KVH 219 220 One of the antenna s gyros is out of calibration Try recalibrating the gyros see Gyro Calibration on page 135 If a gyro fails to calibrate contact KVH One of the antenna s gyros failed Contact KVH 221 The system is not receiving any data from the GPS Contact KVH 222 The antenna s internal temperature exceeds acceptable limits Turn off the system and allow it to cool If the problem persists contact KVH 234 The antenna is not receiving satellite signal strength RSSI data from the ICM Try these steps e Turn the ICM off then
96. set e Reverts to Standard DHCP physical Ethernet port configuration e Deletes any custom CommBox configurations e Clears any configured no transmit zones e Sets the ICM s LCD brightness to High To reset the system to its factory settings follow these steps 1 At the ICM s front panel press MENUS until the display shows DIAGNOSTIC TOOLS 2 Press ACCEPT 3 At KVH SUPPORT IP press NEXT 4 At CALIBRATE GYROS press NEXT 5 At FACTORY RESET press ACCEPT 6 At PROCEED WITH RESET press ACCEPT The system reverts to its original factory settings Do not power off the system while this reset is in progress 8 J Jm TracPhone V7 IP User s Guide Network Configuration Figure 6 21 Factory Reset MENUS CHANGE ACCEPT EXIT Press MENUS until C v x nacNosTc TOOLS is displayed DIAGNOSTIC TOOLS NEXTCSELECIXEXIT KVH_SUPPORT IP YNEXT YSELECT xEXIT O CALIBRATE GYROS SELECT XEXIT EE FACTORY RESET YNEXT SELECT XEXIT NETWORK CONFIG WILL BE ERASED PROCEED WITH RESET Z SELECT x EXIT TracPhone V7 IP User s Guide Data Connections 7 Data Connections This section explains how to connect to the Internet via the mini VSAT Broadband service It also provides a number of suggestions for minimizing the amount of data that s transferred over the network Contents Internet Access OVEIVICW cceseetetste
97. set up for a standard LAN configuration the ICM assigns IP addresses to all devices connected to its network However at the TracPhone V7 IP web interface you can modify the ICM to support any of the following alternate configurations e Static IP Port Configuration on page 75 e Dual Dome Port Configuration on page 76 e Legacy Port Configuration on page 77 Important If you select the Static IP Dual Dome Secondary or Legacy configuration you will not be able to use minivsat kvh to access the web interface You will need to enter the IP address of the ICM default is 192 168 0 9 in Static IP and Legacy modes 192 168 0 10 in Dual Dome Secondary mode In addition if you select the Dual Dome Secondary or Legacy configuration you will not be able to change any other settings on the Network Settings page To select a physical Ethernet port configuration follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click Network Settings 2 In Physical Ethernet Port Configuration click Edit 3 Ifthe Login window appears log in with the Administrator password TracPhone V7 IP User s Guide Network Configuration 4 Select the desired configuration from the Configuration drop down menu Then click Save Figure 6 13 Physical Ethernet Port Configuration Setting Physical Ethernet Port Configuration Configuration STANDARD STANDARD STATIC IP EREE DUALDO
98. shows Do not power down Updating for 30 minutes There are several methods to choose from to update the software e Using the ICM to Update Software on page 125 e Using Your Computer to Update Software on page 126 e Using an iPhone iPod touch to Update Software on page 127 e Using a USB Flash Drive to Update Software on page 128 TracPhone V7 IP User s Guide Maintenance Using the ICM to Update Software NOTE This method requires Internet access airtime charges may apply To update the software using the ICM and your mini VSAT Broadband connection follow these steps 1 At the TracPhone V7 IP web interface click the Updates tab 2 Under Software Update Status click Check Now 3 Ifthe ICM is able to connect to KVH s Updates server it notifies you whether a new version is available for download If there is click Download and Install to download the update file and install it in your system Figure 9 2 Updating Software Using the ICM Software Update Status Software Update Status Last check for updates Update found GMI System version 666 Check Now After installing the update refresh your browser or close and reopen this page to reconnect to the Note Standard airtime rates apply system V Show this message next time Download and Install Note Standard airtime rates apply 125 J 126 TracPhone V7 IP User s Guide
99. shows an error message see Error Messages on page 99 ICM Screen Description ICM INITIALIZING 59 The system is running a self test routine NO TRANSMIT ZONE 1 AZ RANGE 335 025 Displays the azimuth ranges of any user configured no transmit zones ANTENNA READY WAITING FOR MODEM MODEM COMMS OK The antenna is waiting for the ICM s modem to initialize The ICM s modem is communicating OK WAITING FOR GPS The antenna is waiting for a GPS fix GPS ACQUIRED 41 5198N 123 5817W When GPS acquires a fix momentarily displays your latitude longitude RECEIVING SATELLITE INFO FROM MODEM The ICM s modem is providing satellite identification data to the antenna ANTENNA STATE INITIALIZING The antenna is initializing SEARCHING FOR 105 0W SATELLITE The antenna is searching for the mini VSAT Broadband satellite RF RADIATION HAZARD TRANSMIT INHIBITED If the antenna is pointing within an enabled no transmit zone it will not transmit OFFLINE TRACKING 105 0W The antenna is now tracking the satellite ONLINE TRACKING 105 0W The ICM s modem has accessed the mini VSAT Broadband service the system is ready for use cl TracPhone V7 IP User s Guide Getting Started Accessing the Web Interface The ICM offers a local web interface which you can use to check system status update software and configure all asp
100. sion or built in circuit card that provides a computer with network communication capabilities TracPhone V7 IP User s Guide Glossary NMEA 0183 Talker Marine electronic device such as a gyrocompass that transmits data messages that comply with the NMEA 0183 standard Data is transmitted serially at 4800 baud over a pair of wires A and B Packet Part of a data message transmitted over a network Also contains the address of the destination for routing purposes Data messages are divided into packets sent over a network then reassembled in the correct order at the destination PCI Peripheral Component Interconnect Bus standard that supports high speed connections between computers and peripheral devices PCMCIA Personal Computer Memory Card International Association Organization that establishes standards for PC cards credit card sized memory or input output devices primarily used in laptops Ping Software utility used to check a network connection Sends a test packet to the designated address and reports how long it takes to receive a response Polarization Orientation of a satellite signal Circular polarization which has a corkscrew propagation path consists of left hand LHCP and right hand RHCP signals Linear polarization consists of vertical and horizontal signals offset by 90 degrees POPS Post Office Protocol E mail protocol by which a client retrieves all available messages from a r
101. sumes an enormous amount of data and should be disabled Avoid Multiple Browsing Tabs KVH recommends that you browse the web using a single open browser tab Any tabs left open in the background may continue to consume data TracPhone V7 IP User s Guide Data Connections Data Intensive Applications The following applications can consume a great deal of data whenever they are active or running in the background e Skype uses 40 MB per month just to maintain your status in addition to the data used for actual calls and chats e RSS feeds and widgets presenting real time information e g news weather stocks ticker sports scores etc e Social media e g YouTube and Facebook e Peer to peer P2P file sharing e g BitTorrent Gnutella etc If you are charged by the megabyte on a metered rate plan use caution when running these types of applications to help prevent unpleasant surprises on your airtime bill Important Some high bandwidth applications such as peer to peer file sharing web cameras streaming media and high speed gaming are not supported by fixed rate plans For details be sure to read all of the service terms and conditions in the End User Agreement which can be found at www kvh com mvbcustomercenter Mobile Websites Many organizations now offer alternative versions of their websites optimized for mobile devices Although designed for smartphone users on a cellular connection
102. sy to use web interface and front panel LCD allow you to operate and configure all aspects of the system Figure 1 4 ICM TracPhone V7 IP User s Guide Introduction Satellite Communications Communications satellites are located in fixed positions above the Earth s equator and relay data to from the earth within the regions that they serve Therefore to communicate via a given satellite you must be located within that satellite s unique coverage area also known as its footprint To view the latest mini VSAT Broadband satellite coverage map visit KVH s website at www kvh com minivsatmap The map is an amalgamation of all of the individual satellites coverage areas Figure 1 5 Example of a Satellite Footprint Equator J TracPhone V7 IP User s Guide Introduction In addition since satellites are located 22 300 miles 35 900 km above the equator the TracPhone antenna must have a clear view of the sky to transmit and receive signals Anything that stands between the antenna and the satellite can block signals resulting in lost data Common causes of blockage include the following e Trees buildings and bridges e Other vessels docked alongside your vessel e Onboard masts antennas or other structures e Inclement weather conditions Figure 1 6 Example of Satellite Blockage An ffel MN Blocked TracPhone V7 IP User s Guide Introduction S
103. tent Internet experience And it all comes with an antenna that is smaller and lighter than traditional VSAT antennas The system consists of an antenna and Integrated CommBox Modem ICM that connect to a land based hub via a Ku band satellite The hub managed by a Network Operations Center NOC then provides the link to the Internet and the terrestrial telephone network NOTE A detailed wiring diagram is provided in Wiring Diagram on page 141 Figure 1 2 TracPhone V7 IP mini VSAT Broadband Network Diagram mini VSAT Broadband me TracPhone Antenna Satellite TRAGPHONE Kivi Integrated CommBox Modem ICM Introduction TracPhone V7 IP User s Guide System Components The TracPhone V7 IP system includes the following components Antenna Unit The antenna unit provides the satellite link to the land based hub Using its integrated GPS advanced reflector technology and gyro stabilization the antenna automatically locates and tracks the correct satellite even while your vessel is on the move Figure 1 3 Antenna Unit TRAGPHONE Integrated CommBox Modem ICM The ICM is the transceiver and brain of the system Its built in modem processes all incoming and outgoing data traffic using its proprietary spread spectrum technologies Its built in router and wireless access point WAP provide the connection to your onboard local area network LAN And its ea
104. these steps 1 At the ICM front panel press MENUS until the display shows SETTINGS 2 Press ACCEPT 3 At SYSTEM SETTINGS press ACCEPT 4 At LCD BRIGHTNESS press ACCEPT 5 Press MENUS until the display shows the desired brightness setting HIGH MEDIUM or LOW 6 Press ACCEPT 7 Press EXIT to exit the menu Figure 3 4 LCD Brightness Setting MENUS CHANGE ACCEPT EXIT Cy ao fvi Press MENUS until SETTINGS is displayed LCD BRIGHTNESS SELECT xEXIT BRIGHTNESS HIGH Press MENUS until the desired setting is lt NEXT Y ELECT XEATI displayed HIGH MEDIUM or LOW BRIGHTNESS MEDIUM NEXT SELECT xEXIT TracPhone V7 IP User s Guide No Transmit Zones 4 No Transmit Zones This section explains how to view configure temporarily disable and Clear no transmit zones which prohibit the antenna from transmitting within a certain azimuth elevation range Contents No Transmit Zones Overview scecesseeeseeeeeeteeeeneeeees 31 Status of No Transmit ZONES cece 32 Establishing No Transmit ZONES ccscssessseeeeeees 33 Disabling NO Transmit ZONES ccscseeesesesneeeeeeees 38 Clearing No Transmit ZOnGS ccccsscsesssseessesseseeeeeees 39 TracPhone V7 IP User s Guide No Transmit Zones No Transmit Zones Overview To prevent exposure to the antenna s radiated RF radio frequency energy you can configure up to two no transmit zones for are
105. timedia Terminal Adapter MTA see Additional MTA s on page 48 e Crew Calling Gateway see Crew Calling Gateway on page 49 NOTE Only voice calls carried on phone lines 1 and 2 are prioritized over general data traffic im e ee TracPhone V7 IP User s Guide Voice Connections Additional MTA s If your vessel requires more than two phone lines you may install one or two multimedia terminal adapters MTAs KVH part no 19 0504 to enable up to four additional lines This allows the system to sustain three or more simultaneous calls An additional monthly fee applies to each additional line In addition your service plan must accommodate the minimum data rate required bidirectional to support these additional lines e 1or2 phone lines 128 kbps e 3or4 phone lines 256 kbps e 5or6 phone lines 512 kbps Contact your dealer distributor for details Figure 5 4 Multiple MTA Connections ICM MTA 1 Built In Line 1 F IES Line 3 Line 2 Line 4 Line 5 Line 6 TracPhone V7 IP User s Guide Voice Connections Crew Calling Gateway The optional Crew Calling Gateway KVH part no 72 0349 adds four additional phone lines for crew members and charter passengers to place ship to shore calls using prepaid calling cards Since the ICM also provides two main voice lines the TracPhone V7 IP may support up to six simultaneous voice calls with the Crew Calling Gatewa
106. ts are lost your computer is not connected properly to the ICM Ping 4 2 2 1 to check your connection to the Internet All packets sent should be received within 580 900 ms If the ping fails contact KVH Technical Support see Technical Support on page 119 mAn J TracPhone V7 IP User s Guide Troubleshooting Figure 8 1 Pinging the Network Connections Antenna TRACPHONE pa IVI 192 168 5 1 PC DNS Server Lee TracPhone V7 IP User s Guide Troubleshooting Error Messages This section lists the error message codes that might appear on the TracPhone V7 IP web interface and front panel LCD to indicate a system problem Many of these faults should only be repaired by a KVH certified technician contact KVH Technical Support for assistance see Technical Support on page 119 Error Description 100 101 There is an open circuit in the antenna power data cable Check the cable There is a short circuit in the antenna power data cable Check the cable 102 The ICM is not providing the proper DC power to the antenna Check the wires on the back of the ICM 103 A software update file was not found on the USB device Try these steps e Remove the USB device from the ICM wait 10 seconds then reinsert it e Verify that a valid TracPhone V7 IP update file ending in kvh is present on the USB device e Replace the update file on th
107. uide Maintenance Manually Updating the Modem Configuration Files If your ICM s modem misses an update you can manually update its configuration files Important Update the modem configuration files only if directed by KVH Technical Support Many modems have unique coverage needs that require custom configuration files To manually update the modem s configuration files follow these steps 1 First you need to save the latest SED and SSCF modem configuration files to your computer KVH certified technicians can download these files from the KVH Partner Portal Customers can get these files from KVH Technical Support see Technical Support on page 119 2 Connect your computer to the ICM s network 3 At the TracPhone V7 IP web interface click the Support tab Then click Click here for more details to access the modem s web page Figure 9 7 Link to Modem Web Page General Statistics Modem IP KVH Support IP Latitude Longitude Login State Successful Logins BB Messages RX Last Login Attempted Logins RX Statistics FL State FLR Packets RX Dropped CRC TX Statistics Attentuation Data Rate IP Packets TX TX State Antenna State gt Click here for more details q 10 61 24 68 10 224 0 2 41 5214N 71 2918W ONLINE 2 11235 2013 02 28T13 13 57Z 0 LOCKED 351435 0 17 40 128000 bps 22074 Enabled ONLINE Txinhibit inactive TracPhone V7 IP User s Guide
108. upport Help Restart Hardware v Help My VSAT Status Connection Status ONLINE Eb No 3 8dB Skew 0 0 Az 338 3 E1 31 0 No Transmit Zones Transmit Enabled Transmitting amp Receiving gt Edit Zone Settings Antenna State TRACKING Satellite 105 0W Beam Ku band CONUS 1 General Statistics Modem IP 10 61 24 68 KVH Support IP 10 224 0 2 Latitude 41 5214N Longitude 71 2918W Login State ONLINE Successful Logins 2 BB Messages RX 11235 Last Login 2013 02 28T13 13 57Z Attempted Logins 0 RX Statistics FL State LOCKED FLR Packets RX 351435 Dropped CRC o TX Statistics Attentuation 17 40 Data Rate 128000 bps IP Packets TX 22074 TX State Enabled pnp ONLINE Txinhibit inactive gt Click here for more details System Logs Event History Remote Help Controls No Session in Progress A KVH technician might be able to diagnose a problem and modify system settings over the air using your system s built in remote support module Click here to contact KVH Technical Support for assistance Note Standard airtime rates apply Events 5 per page Aug 14 11 49 46 ALERT ANTENNA TRACKING Aug 14 18 54 26 ALERT ANTENNA SEARCHING FOR SATELLITE Aug 14 18 57 03 ALERT ANTENNA SEARCHING FOR SATELLITE Aug 14 18 58 12 ALERT ANTENNA TRACKING Events 35 to 39 t t le System Details Software Versions Operating System 102 ICM Antenna 8207 Modem 3614 MTA 9 15 28 CommBox 152d Hardware Information Anten
109. ve View All no transmit zones BOW o 270 180 E mee Ja TracPhone V7 IP User s Guide No Transmit Zones Disabling No Transmit Zones You can disable your programmed no transmit zones to temporarily remove all restrictions on transmissions This function permits the antenna to ignore the zones it does not delete them from the system s memory A CAUTION Disabling no transmit zones allows the antenna to transmit in any direction even if the antenna is pointing in an area accessible to passengers and crew Make sure everyone stays the minimum safe distance away from the antenna while it is in use see RF Radiation Hazard Area on page 6 To disable the no transmit zones follow these steps 1 At the TracPhone V7 IP web interface click the Settings tab Then click No Transmit Zones 2 Click Edit 3 Ifthe Login window appears log in with the Administrator password 4 In No Transmit Zone Ranges click Ignore Zones 5 Click Save Settings 6 At the confirmation message click Ignore Zones Figure 4 7 Disabling No Transmit Zones No Transmit Zone Ranges Enforce Zones The antenna will not transmit within the zone s specified below Ignore Zones The antenna will be able to transmit in any direction without restriction Be sure everyone stays the minimum safe distance away from the antenna TracPhone V7 IP User s Guide No Transmit Zones
110. ve and has the IP Internal Modem Q e Not Config red G address 10 0 0 7 s a oa d o e sss Fs s o Configure IPv4 Using DHCP lt AirPort A IP Address 0 0 0 0 b d Subnet Mask 255 255 255 0 VPN PPTP A Not Configured hes Router 10 0 0 1 DNS Server 10 0 0 1 Search Domains Ad di 7 ee vance Assist me Revert Th Click the lock to prevent further changes Apply 3 Click Apply 4 Restart the computer cl i J di TracPhone V7 IP User s Guide Network Configuration Static IP Configuration In a static IP configuration an onboard network device is assigned a public IP address that can be accessed directly from the Internet It does not receive an IP address from the ICM Important A static IP address provides an open unprotected connection to the Internet Therefore you should only assign a static IP address to a secure device such as a firewall router Figure 6 8 Static Configuration Example Engine Roath PC TracPhone V7 IP User s Guide Network Configuration A static IP connection is commonly used by commercial vessels to enable remote monitoring and IT management from shore and to allow a vessel s crew to access their company s secure VPN virtual private network Figure 6 9 Common Static IP Applications TRACPHONE S KMH Firewall Fle
111. vice WorkS s ssssssssssssssisrnsnsunununnnnunsnsnnenss 43 Making a Ship to Shore Calll ccsssssssssssssssesssssesessssesseseeeaseaes 44 Making a Shore to Ship Call csssssesssssssssssesessseseeseeeeeaes 46 Adding Phone Lines csscsssssssssssssessessesssssssessessessesseneeses 47 Additional MTA S sciceiacdvsciandwastarennncesdemcantuncmenauaten 48 Crew Calling Gateway 49 MUTUAL NUD ONS acess ccc wasnt ccc wecenc seas cnecennadiastscxdnaaianssnaceeanardea 50 MOUS NN AI hc test ttl ltteer cae cl 51 Recording a VoiceMail Personal Greeting 51 Listening to Your VoiceMail Messages ssssseeeee 51 A a AEA AAAA AAA AN 53 UCH 250 FAX SOIVGM ssesicicscisseticcssscacectesshescuscbeachnachtschnncnnevonite 54 Accessing Your Voice ACCOUNK ccscsesesesesesesensensensenseneees 55 Network Configuration Wired DHCP Configurauon wiccev ene neet ene eneiaeenenn 59 Wireless DHCP Configuration ccsssssssesssssssesesesessseeeeaees 60 Wireless Settings ON ICM ccssssssssessseseeessseeseeeeeeaes 61 TracPhone V7 IP User s Guide Configuring Computers for DHCP ccccscsssssssssssseseeeseeeaeees 63 Windows 8 DHCP SettingS ccssssssssesesesenseseseeeeees 63 Windows 7 or Windows Vista DHCP SettingS ssseee 64 Windows XP DHCP Settings cccscsesseseeseeseeseeeeeeeees 65 Mac OS X DHCP Settings cccssscsesseseeseseseeseseseeeeeees 67 Static I
112. ware update 124 software version 118 status 107 110 web page 108 MTA additional 48 IP address 95 MAC address 117 restart 95 137 software version 118 status 105 multimedia disable 86 network reset to factory 79 settings 71 status 110 wired DHCP 59 wireless DHCP 60 network monitoring software 84 Network Operations Center 7 NMEA 0183 19 112 150 no transmit zones clear 39 cumulative view 37 description 31 disable 38 range 17 33 34 setup 33 status 32 104 0 online 17 operational log 115 outgoing calls 44 171 ie 172 TracPhone V7 IP User s Guide Index P passphrase WEP 61 password administrator 25 WPA2 61 peer to peer file sharing 87 phone line names 27 phone lines additional 47 physical Ethernet port configuration 74 ping 97 pointing direction 19 pointing direction antenna 106 POP3 88 pop up blocker 86 power antenna 111 BUC 111 ICM 111 input 150 transmission BUC 149 power on system 16 preloading web pages disabling 86 preventive maintenance 123 priority voice traffic 43 47 Product Activation department 15 PSTN 43 radiation hazard 6 16 Real time Vessel amp VSAT Satellite Display 19 remote diagnostics 120 remote monitoring 69 remote service and support module description 120 status 111 reset factory settings 79 restart hardware 137 RSS feeds 87 TracPhone V7 IP User s Guide Index S safety 5 satellite 7 104 110 Satellite
113. ween C1 and C2 or the transmit TX RF cable Check the cables If the cables are OK the BUC might be faulty contact KVH The internal temperature of the ICM s built in modem exceeds acceptable limits Try these steps e Listen for the cooling fan inside the ICM If you don t hear the fan contact KVH e If you hear the cooling fan turn off the system and allow it to cool down Then vacuum the ICM s vents see Preventive Maintenance on page 123 e If the problem persists you might need to relocate the unit to an area that provides better ventilation 121 The ICM is not receiving satellite signal strength RSSI data from its built in modem Try these steps e Turn the ICM off then back on e Check the serial data jumper cable on the back of the ICM connecting between A1 and A2 122 The ICM s built in modem is not communicating Try these steps e Check the ICM jumper cables e Try turning the ICM off then back on e If the error persists contact KVH 123 The ICM s built in modem is not responding to status queries Contact KVH 124 The software update file you selected is not valid for the TracPhone V7 IP Try a new update file 125 127 The ICM has lost communications with the GPRS modem remote service amp support module inside the antenna Check the power data cable and the wires on the back of the ICM The antenna is not accepting the no transmit zone
114. xing KVH offers the UCH 250 fax server see UCH 250 Fax Server on page 54 The UCH 250 avoids the industry wide problem of dropped or incomplete faxes commonly associated with faxing over Voice over IP VoIP connections F J co TracPhone V7 IP User s Guide Voice Connections UCH 250 Fax Server Faxing over Internet Protocol can be unreliable at times normally an 80 success rate Glitches like latency packet loss and jitter common with any VoIP connection can interrupt the synchronization necessary for fax communications KVH s optional UCH 250 Fax Server KVH part no 19 0520 overcomes these limitations by providing a dedicated fax line with the reliability of a fully managed store and forward system In addition to installing the fax server you will need to activate the supplemental fax service Contact your dealer distributor for details Figure 5 7 UCH 250 Fax Server Connections UCH 250 Fax Server Fax Machine TracPhone V7 IP User s Guide Voice Connections Accessing Your Voice Account You can manage your account online at KVH s Enhanced VoIP Service Account Center You can view and configure all of the various calling features available to you as well as view account information and listen to VoiceMails To log onto the site follow these steps 1 Go to http kvh myaccountcenter net 2 At the login page enter your Line 1 phone number and PIN provided dur
115. y installed To support multiple concurrent calls your service plan must accommodate the minimum data rate required bidirectional to support the total number of calls e 1or2 concurrent calls 128 kbps e 3 or 4 concurrent calls 256 kbps e 5or6 concurrent calls 512 kbps Contact your dealer distributor for details NOTE As an alternative to the external Crew Calling Gateway one of the ICM s built in phone lines can be configured for Crew Calling functionality KVH part no 95 0036 1008 Contact KVH Network Services at networkservices kvh com for details Figure 5 5 Crew Calling Gateway Connections Crew Phones me TracPhone V7 IP User s Guide Voice Connections Virtual Numbers For an additional fee you may assign up to five virtual phone numbers to each vessel phone line 10 total Each of these numbers can be set up with a different country code and area city code allowing people on shore within those regions to avoid international or long distance charges when they call the vessel To set up virtual numbers contact KVH s Satellite Airtime amp Product Activation department See Contacting the Satellite Airtime and Product Activation Department on page 15 NOTE Each virtual number you set up will forward calls to a specific phone line and jack on the ICM whichever line you requested during setup Only phones that are connected to that jack will ring when someone dials the v
116. zimuth and elevation ranges for Zone 1 6 If you wish to set up a second no transmit zone enter the azimuth and elevation ranges for Zone 2 7 Click Save Settings 8 At the confirmation message click Save i TracPhone V7 IP User s Guide No Transmit Zones Figure 4 5 Configuring No Transmit Zones No Transmit Zone Ranges Enforce Zones _ The antenna will not transmit within the zone s specified below Ignore Zones The antenna will be able to transmit in any direction without restriction Be sure everyone stays the minimum safe distance away from the antenna A Azimuth Range Must span at least 5 From 15 s To 80 Elevation Range Must span at least 5 From 25 z To 15 Azimuth Range Must span at least 5 From Elevation Range Must span at least 5 25 pE TracPhone V7 IP User s Guide No Transmit Zones Understanding the Cumulative View The No Transmit Zones page displays a diagram that indicates the cumulative azimuth and elevation ranges of the no transmit zones you set up The circumference of the circle indicates azimuth while the radius indicates elevation In the example shown here the following no transmit zones are set up e Zone 1 purple Azimuth 170 to 190 Elevation 25 to 20 e Zone 2 blue Azimuth 15 to 55 Elevation 30 to 90 Figure 4 6 Cumulative View of All No Transmit Zones Cumulati
117. zimuth range 710 rotation Satellite coverage See www kvh com minivsatmap Temperature Operational 22 F to 131 F 30 C to 55 C Survival 31 F to 158 F 35 C to 70 C Humidity TEC 60945 104 F 40 C 95 humidity non condensing Rain Precipitation rate of 100L min with wind speeds up to 100 knots Vibration TEC 60945 Outside dimensions 26 2 66 6 cm OD x 31 2 79 2 cm H Weight 57 6 Ibs 26 1 kg Specifications are subject to change without notice E 149 J 150 TracPhone V7 IP User s Guide Specifications ICM Specifications Attribute Rating Heading input NMEA 0183 4800 baud accurate within 2 compatible sentences HDG HDM HDT OSD THS VHW Input power 100 240 VAC 50 60 Hz 160 W max Temperature Operational 5 F to 131 F 15 C to 55 C Survival 5 F to 158 F 15 C to 70 C Humidity TEC 60945 104 F 40 C 95 humidity non condensing Interfaces User Ethernet RJ45 IEEE 802 3 1OBASE T 100BASE TX 100 Mbps Wireless access point 802 11b 802 11g 802 11n USB Front Panel USB 2 0 for software updates only USB Rear Panel Not Used Voice lines RJ11 2 wire analog Dimensions 16 75 42 55 cm W x 11 17 28 37 cm D without strain relief bracket 16 31 41 43 cm D with strain relief bracket x 3 49 8 85 cm H

TracPhone V7-IP User's Guide (with ICM)

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