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IBM System x3550 Type 7978: Installation Guide

1. f TOTO Id FR CO o EE SC gt 2 5 inch hard disk drives Hard disk drive ee eject button status LED i o Harddisk drive CD RW DVD drive activity LED activity LED Servers with two hot swap bays support 3 5 inch hot swap SAS or 3 5 inch hot swap Serial ATA SATA hard disk drives You can install only 3 5 inch hot swap SAS or hot swap SATA drives in these servers Servers with two simple swap bays support 3 5 inch simple swap SATA hard disk drives You can install only 3 5 inch simple swap SATA drives in these servers The following illustration shows a System x3550 server with a hot swap or simple swap 3 5 inch hard disk drive configuration Hard disk drive activity Hard disk drive status Pa 3 Li Operator information panel Rack release latch Vid Sie a Rack release latch ideo connector Y Sg mmm 7 TI TT oo a es aduana a A KE 3 5 inch hard disk drives arene eject button CD RW DVD drive activity LED CD RW DVD drive If firmware
2. O Channel 1 Channel 0 e Each DIMM in a pair must be the same size speed type and technology to ensure that the server will operate correctly e You can configure the server to use memory mirroring Memory mirroring stores data in two pairs of DIMMs simultaneously If a failure occurs the memory controller switches from the active pair to the mirroring pair Memory mirroring reduces the amount of available memory Enable memory mirroring through the Configuration Setup Utility program When you use memory mirroring you must install two pairs of DIMMs at a time The four DIMMs in each group must be identical See the following table for the installation sequence of DIMM connectors for memory mirroring 20 IBM System x3550 Type 7978 Installation Guide Table 3 Memory mirroring DIMM installation sequence Group DIMM connectors 2 2 4 6 and 8 Table 4 Memory mirroring DIMM functions e The server supports online spare memory This feature disables the failed memory from the system configuration and activates an online spare pair of DIMMs to replace the failed active DIMM pair Online spare memory reduces the amount of available memory Before you can enable this feature you must install up to two additional pair
3. Locate microprocessor socket 2 on the system board Remove the microprocessor dust cover from the surface of the microprocessor socket Chapter 2 Installing options 23 24 Microprocessor release lever Microprocessor bracket frame Microprocessor dust cover a Press down and out on the release lever on the microprocessor socket taking it out of the closed and locked position Lift up the release lever until it stops in the fully open position approximately 135 angle and the top edge of the release lever has moved away from the microprocessor socket b Lift the hinged microprocessor bracket frame into an open position Remove the microprocessor dust cover from the bracket frame Store the dust cover in a safe place 5 Touch the static protective package that contains the new microprocessor to any unpainted metal surface on the server then remove the microprocessor from the package Attention Dropping the microprocessor during installation or removal can damage the contacts Also contaminants on the microprocessor contacts such as oil from your skin can cause connection failures between the contacts and the socket Position the microprocessor over the microprocessor socket Use the triangular alignment cutout on the microprocessor socket and the triangular alignment mark on the microprocessor to assist you in aligning the microprocessor to the socket Then carefully place the microprocessor into the socke
4. Use safe practices when lifting Statement 5 A A CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 e 10 IBM System x3550 Type 7978 Installation Guide Statement 6 A CAUTION Do not place any objects on top of a rack mounted device unless that rack mounted device is intended for use as a shelf Statement 8 AA CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 A CAUTION The following label indicates a hot surface nearby A Safety XI Statement 26 A CAUTION Do not place any object on top of rack mounted devices WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ADVERTENCIA
5. Contact your place of purchase of the software Follow the suggested actions in the order in which they are listed in the Action column until the problem Is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Make sure that e The correct USB device driver is installed e The operating system supports USB devices Make sure that the USB configuration options are set correctly in the Configuration Setup Utility program see the User s Guide on the IBM Documentation CD for more information If you are using an external USB hub disconnect the USB device from the hub and connect it directly to the server Video problems See Monitor problems on page 61 Light path diagnostics Light path diagnostics is a system of LEDs on various external and internal components of the server When an error occurs LEDs are lit throughout the server By viewing the LEDs in a particular order you can often identify the source of the error 68 IBM System x3550 Type 7978 Installation Guide When LEDs are lit to indicate an error they remain lit when the server is turned off provided that the server is still connected to po
6. map boot map install boot boot b message boot message linear image boot vmlinuz 2 4 9 e 12smp label 1inux initrd boot initrd 2 4 9 e 12smp img read only root dev hda6 image boot vmlinuz 2 4 9 e 12 label inux up initrd boot initrd 2 4 9 e 12 img read only root dev hda6 Chapter 4 Configuring the server 43 prompt timeout 50 default 1inux Monitor boot dev hda map boot map install boot boot b message boot message linear This will allow you to only Monitor the OS boot via SOL image boot vmlinuz 2 4 9 e 12smp label 1inux Monitor initrd boot initrd 2 4 9 e 12smp img read only root dev hda6 append console ttyS0 19200n8 console tty1 This will allow you to Interact with the OS boot via SOL image boot vmlinuz 2 4 9 e 12smp label linux Interact initrd boot initrd 2 4 9 e 12smp img read only root dev hda6 append console ttyl console ttyS0 19200n8 image boot vmlinuz 2 4 9 e 12 label linux up initrd boot initrd 2 4 9 e 12 img read only root dev hda6 2 Run the lilo command to store and activate the LILO configuration When the Linux operating system starts a LILO boot prompt is displayed instead of the graphical user interface Press Tab at this prompt to install all of the boot options that are listed To load the operating system in interactive mode type linux Interact and then press Enter GRUB configuration f you are using GRUB complete the following step
7. El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto pueden exponerle al plomo un elemento qu mico que en el estado de California de los Estados Unidos est considerado como un causante de cancer y de defectos cong nitos adem s de otros riesgos reproductivos L vese las manos despu s de usar el producto VI IBM System x3550 Type 7978 Installation Guide Chapter 1 Introduction This Installation Guide contains instructions for setting up your IBM System x3550 Type 7978 server and basic instructions for installing some options More detailed instructions for installing options are in the IBM User s Guide on the IBM System x Documentation CD which comes with the server This document contains information about Setting up and cabling the server Installing some options Identifying server controls LEDs and power Starting and configuring the server Solving problems The System x3550 server supports one of the following hard disk drive configurations Servers with four hot swap bays support 2 5 inch hot swap Serial Attached SCSI SAS hard disk drives You can install only 2 5 inch hot swap SAS drives in these servers The following illustration shows a System x3550 server with a 2 5 inch hard disk drive configuration Operator information panel ERC release latch USB 3 connector USB 4 connector Rack release latch Video connector
8. See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician An IBM optional device that was 4 just installed does not work Make sure that e The device is designed for the server see http www ibm com servers eserver serverproven compat us You followed the installation instructions that came with the device and the device is installed correctly You have not loosened any other installed devices or cables You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is changed you must update the configuration Reseat the device that you just installed Replace the device that you just installed An IBM optional device that worked previously does not work now Make sure that all of the hardware and cable connections for the device are secure If the device comes with test instructions use those instructions to test the device Reseat the failing device Replace the failing device 64 IBM System x3550 Type 7978 Installation Guide Power problems Follow the suggested actions in the order in which they are listed in the Action column until t
9. and a dc power LED When the ac power LED is lit it indicates that sufficient power is coming into the power supply through the power cord During typical operation both the ac and dc power LEDs are lit For any other combination of LEDs see the Problem Determination and Service Guide on the IBM System x Documentation CD e DC power LED Each hot swap power supply has a dc power LED and an ac power LED When the dc power LED is lit it indicates that the power supply is supplying adequate dc power to the system During typical operation both the ac and dc power LEDs are lit For any other combination of LEDs see the Problem Determination and Service Guide on the IBM System x Documentation CD e System error LED When this LED is lit it indicates that a system error has occurred An LED on the light path diagnostics panel is also lit to help isolate the error e Power LED When this LED is lit and not flashing it indicates that the server is turned on When this LED is flashing it indicates that the server is turned off and still connected to an ac power source When this LED is off it indicates that ac power is not present or the power supply or the LED itself has failed e Location LED Use this LED to visually locate the server among other servers You can use IBM Director to light this LED remotely e Video connector Connect a monitor to this connector The video connectors on the front and rear of the server can be used simultaneou
10. and documentation updates are available you can download them from the IBM Web site The server might have features that are not described in the documentation that comes with the server and the documentation might be updated Copyright IBM Corp 2006 2008 1 occasionally to include information about those features or technical updates might be available to provide additional information that is not included in the server documentation To check for updates complete the following steps Note Changes are made periodically to the IBM Web site Procedures for locating firmware and documentation might vary slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Software and device drivers for firmware updates or click Publications lookup for documentation updates The server comes with an IBM ServerGuide Setup and Installation CD to help you configure the hardware install device drivers and install the operating system The server comes with a limited warranty You can obtain up to date information about the server and other IBM server products at http www ibm com systems x Record information about the server in the following table You will need this information when you register the server with IBM Product name IBM System x3550 server Machine type 7978 Model number Serial number The model number and se
11. and off remotely reboot Force the server to restart sel get Display the BMC system event log sol Configure the SOL function sysinfo Display system information that is related to the server and the globally unique identifier GUID IBM System x3550 Type 7978 Installation Guide Chapter 5 Solving problems This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server If you cannot locate and correct the problem using the information in this chapter see Appendix A Getting help and technical assistance on page 73 the IBM Problem Determination and Service Guide on the IBM System x Documentation CD and the Server Support flowchart in the front of this document Diagnostic tools overview The following tools are available to help you diagnose and solve hardware related problems e POST beep codes The power on self test POST beep codes indicate the detection of a problem See POST beep codes and the IBM Problem Determination and Service Guide on the IBM System x Documentation CD for more information e Troubleshooting tables These tables list problem symptoms and steps to correct the problems See Troubleshooting tables on page 56 for more information e Light path diagnostics Use light path diagnostics to diagnose system errors quickly See Light path diagnostics on page 68 for more informatio
12. any automatic server restart ASR utilities such as the IBM Automatic Server Restart IPMI Application for Windows or ASR devices that may be installed Note ASR utilities operate as operating system utilities and are related to the IPMI device driver If the reset continues to occur after the operating system starts the operating system might have a problem o ona page 68 68 If neither condition applies check the system error log or BMC log see Error Logs in the Problem Determination and Service Guide If the problem remains call for service 58 IBM System x3550 Type 7978 Installation Guide USB keyboard mouse or pointing device problems Follow the suggested actions in the order in which they are listed in the Action column until the problem Is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician All or some keys on the Run the Configuration Setup Utility program and enable keyboardless operation keyboard do not work to prevent the POST error message 301 from being displayed during startup Make sure that e The keyboard cable is securely connected e The server and the monitor are turned
13. before the description of a potentially lethal or extremely hazardous procedure step or situation IBM System x3550 Type 7978 Installation Guide Major components of the server The following illustration shows the major components in the server Cover Microprocessor Air baffle heatsink Air baffle DIMM ServeRAID SAS controller PCI X riser card SATA backplate SAS backplane 3 5 inch hard disk drive cage 3 5 inch SAS hard disk drive 3 5 inch SATA hard disk drive PCI Express riser card System board a Power supply SE 2 5 inch hard disk drive backplane TS 4 A Power supply filler 3 5 inch filler panel hot swap filler panel hot swap Fans 3 6 CD RW DVD drive Operator information panel Note The illustrations in this document might differ slightly from your hardware Chapter 1 Introduction 7 8 IBM System x3550 Type 7978 Installation Guide Chapter 2 Installing options This chapter provides basic instructions for installing hardware options in the server These instructions are intended for users who are experienced with setting up IBM server hardware If you need more detailed instructions see the User s Guide on the IBM System x Documentation CD Installation guidelines Before you install options read the following information e Read the safety information that begins on page and the guidelines in Handling static sensitive d
14. et accumulateurs us s Cette tiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plut t r cup r e en fin de cycle de vie selon cette norme SIT DIM EIN Y TU RON YT DICTE EU RIT AREA Tia ka 2006 66 EC DINI AEEONTUWET CORTE WA kg gd ECK BK ORR NYT U EBSMICMT ALOT CORTE FARAT E RE HONEY DILORSFEEOTWStEOTC EU BHAI PkKlCMA SENET COFAIVI FARA Gok ETERO CHERUB ST SZWEMHS CE AM SESTEOILEBRONY UY IC EEDNTUIES In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment contact your local IBM representative This notice is provided in accordance with Royal Decree 106 2008 of Spain The retail price of batteries accumulators and power cells includes the cos
15. file that you downloaded 2 Update the BMC firmware a b Download the latest version of the BMC firmware from http www ibm com systems support Update the BMC firmware following the instructions that come with the update file that you downloaded 3 Configure the BIOS settings a h I j When you are prompted to start the Configuration Setup Utility program restart the server and press F1 Select Devices and I O Ports then make sure that the values are set as follows e Serial Port A Auto configure e Serial Port B Auto configure Select Remote Console Redirection then make sure that the values are set as follows e Remote Console Active Enabled Remote Console COM Port COM 1 Remote Console Baud Rate 19200 or higher e Remote Console Data Bits 8 e Remote Console Parity None e Remote Console Stop Bits 1 e Remote Console Text Emulation ANSI e Remote Console Keyboard Emulation ANSI e Remote Console Active After Boot Enabled e Remote Console Flow Control Hardware Press Esc twice to exit the Remote Console Redirection and Devices and UO Ports sections of the Configuration Setup Utility program Select Advanced Setup then select Baseboard Management Controller BMC Settings Set BMC Serial Port Access Mode to Dedicated Press Esc twice to exit the Baseboard Management Controller BMC Settings and Advanced Setup sections of the Configuration Setup Utility program Sele
16. grub splash xpm gz title Red Hat Enterprise Linux ES 2 4 9 e 12smp root hd0 0 kernel vmlinuz 2 4 9 e 12smp ro root dev hda6 initrd initrd 2 4 9 e 12smp img title Red Hat Enterprise Linux ES up 2 4 9 e 12 root hd0 0 kernel vmlinuz 2 4 9 e 12 ro root dev hda6 initrd initrd 2 4 9 e 12 img Chapter 4 Configuring the server 45 Modified boot grub grub conf contents grub conf generated by anaconda Note that you do not have to rerun grub after making changes to this file NOTICE You have a boot partition This means that all kernel and initrd paths are relative to boot eg root hd0 0 kernel vmlinuz version ro root dev hda6 initrd initrd version img boot dev hda default 0 timeout 10 splashimage hd0 0 grub splash xpm gz This will allow you to only Monitor the OS boot via SOL title Red Hat Enterprise Linux ES 2 4 9 e 12smp SOL Monitor root hd0 0 kernel vmlinuz 2 4 9 e 12smp ro root dev hda6 console ttyS0 19200 console tty1 initrd initrd 2 4 9 e 12smp img This will allow you to Interact with the OS boot via SOL title Red Hat Linux 2 4 9 e 12smp SOL Interactive root hd0 0 kernel vmlinuz 2 4 9 e 12smp ro root dev hda6 console tty1 console ttyS0 19200 initrd initrd 2 4 9 e 12smp img title Red Hat Enterprise Linux ES up 2 4 9 e 12 root hd0 0 kernel vmlinuz 2 4 9 e 12 ro root dev hda6 initrd initrd 2 4 9 e 12 img You must restart the Linux operating system after you co
17. hardware configuration programs ong Copyright IBM Corp 2006 2008 35 f Start the operating system installation You will need your operating system CD Configuring hot swap SAS or hot swap SATA RAID Use the IBM ServeRAID Configuration Utility program or ServeRAID Manager to configure and manage hot swap SAS or hot swap SATA redundant array of independent disks RAID Be sure to use these programs as described in this document Use the IBM ServeRAID Configuration Utility program to Perform a low level format on a hard disk drive View or change IDs for some attached devices Set protocol parameters on hard disk drives e Use ServeRAID Manager to Configure arrays View the RAID configuration and associated devices Monitor operation of the RAID controller Consider the following information when using the IBM ServeRAID Configuration Utility program or ServeRAID Manager to configure and manage arrays e The ServeRAID 8k l SAS controller that comes with the server supports only RAID level 0 and RAID level 1 Servers that come with four 2 5 inch hot swap SAS drives also support RAID level 10 You can replace the ServeRAID 8k l1 SAS controller with a ServeRAID 8k SAS controller that supports additional RAID levels e Hard disk drive capacities affect how you create arrays The drives in an array can have different capacities but the ServeRAID controller treats them as if they all have the capacity of the s
18. integrated RAID hot swap SAS models Acoustical noise emissions e Sound power idling 6 8 bels maximum e Sound power operating 6 8 bels maximum Environment e Air temperature Server on 10 to 35 C 50 0 to 95 0 F altitude O to 914 m 2998 7 ft Server off 40 to 60 C 104 to 140 F maximum altitude 2133 m 6998 0 ft e Humidity Server on 8 to 80 Server off 8 to 80 Heat output Approximate heat output in British thermal units Btu per hour e Minimum configuration 662 Btu per hour 194 watts e Maximum configuration 2390 Btu per hour 700 watts Electrical input e Sine wave input 47 63 Hz required e Input voltage low range Minimum 100 V ac Maximum 127 V ac e Input voltage high range Minimum 200 V ac Maximum 240 V ac e Input kilovolt amperes kVA approximately Minimum 0 194 kVA Maximum 0 700 kVA Video controller integrated e ATI Radeon RN50 dual ports front and rear e Support for SPI Serial flash memory video BIOS e Flexible memory support 8 MB to 256 MB DDR1 and DDR2 SDRAM and SGRAM Notes 1 Power consumption and heat output vary depending on the number and type of optional features installed and the power management optional features in use 2 These levels were measured in controlled acoustical environments according to the procedures specified by the American National Standards Insti
19. lit continuously that drive is faulty and must be replaced lf the green hard disk drive activity LED is flashing the drive is being accessed ooo o IBM System x3550 Type 7978 Installation Guide If you have other options to install do so now Otherwise go to Completing the installation on page 26 Installing a simple swap hard disk drive To install a 3 5 inch SATA simple swap hard disk drive complete the following steps Note If you have only one hard disk drive you must install it in the left bay SATA hard disk drive back plate Drive tray assembly DN CECR RE SISI SR KKH 1 Readthe safety information that begins on page v and Installation guidelines 2 Turn off the server and disconnect the power cords and all external cables if necessary 3 Remove the filler panel from the empty drive bay 4 Insert the simple swap hard disk drive into the drive tray assembly a Align the drive assembly with the guide rails in the bay b Gently push the drive assembly into the bay until the rear of the drive snaps into place with the connector on the back plate 5 Install the filler panel in the drive bay 6 Reconnect the power cords and turn on the server 7 Check the hard disk drive status LED to verify that the hard disk drive is operating correctly If the amber hard disk drive status LED for a drive is lit continuously that drive is faulty and must be replaced lf the green hard disk dr
20. perform other management functions Any standard Telnet client application can access the SOL connection Important The server Ethernet ports are set to DHCP by default In order to find your BMC on an existing network you will need to identify the server by the default hostname The default hostname for each server is the last 8 characters of the BMC MAC address The BMC MAC address can be found in the setup utility on a label on the system board and on a tag hanging from the front of the server Once you have deployed your server make sure that you remove the BMC MAC address tag from the front of the server so that it does not impede airflow through the front of the server Enabling and configuring SOL using the OSA SMBridge management utility program 40 To enable and configure the server for SOL by using the OSA SMBridge management utility program you must update and configure the BIOS code update and configure the baseboard management controller BMC firmware update and configure the Ethernet controller firmware and enable the operating system for an SOL connection BIOS update and configuration To update and configure the BIOS code to enable SOL complete the following steps 1 Update the BIOS code a Download the latest version of the BIOS code from http www ibm com systems support IBM System x3550 Type 7978 Installation Guide b Update the BIOS code following the instructions that come with the update
21. server BIOS settings 52 Linux configuration 41 remote management 40 Telnet 40 using OSA SMBridge management utility program 40 serial port problems 67 server management scripting 40 server power features 32 ServeRAlD Manager 37 ServerGuide CD 2 ServerGuide using 35 shutdown 33 slots 5 slot 1 installing a PCI X low profile adapter 16 software problems 68 software service and support 74 solving problems 53 specifications 4 standby mode 32 starting Array Configuration Utility 39 statements and notices 6 support web site 73 system error LED front 30 error LED rear 31 information LED 30 Index 85 system continued locator LED front 30 system locator LED rear 31 systems management Ethernet connector 32 T telephone numbers 74 temperature 5 TOE 5 trademarks 75 troubleshooting tables 56 turning off the server 33 turning off the server baseboard management controller 33 turning on the server 32 U United States electronic emission Class A notice 80 United States FCC Class A notice 80 Universal Serial Bus USB problems 68 updating BIOS code 22 USB connector 30 32 keyboard 59 mouse or pointing device 59 using Adaptec HostRAID configuration programs 39 Adaptec RAID Configuration Utility 39 Serial ATA HostRAID feature 39 Utility Array Configuration 39 utility program IBM ServeRAID Configuration 36 Utility Array Configuration 39 V video connector front 30 rear 31 video controller specifications
22. symptoms See the Problem Determination and Service Guide on the IBM System x Documentation CD for more detailed troubleshooting information If you cannot find the problem in these tables run the diagnostic programs see Running the diagnostic programs in the Problem Determination and Service Guide If you have just added new software or a new optional device and the server is not working complete the following steps before using the troubleshooting tables 1 Check the light path diagnostics LEDs see Light path diagnostics on page 2 Remove the software or device that you just added Run the diagnostic tests to determine whether the server is running correctly 4 Reinstall the new software or new device CD RW DVD drive problems Go Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The CD RW DVD drive is not Make sure that SR The IDE channel to which the CD RW DVD drive is attached primary is enabled in the Configuration Setup Utility program e All cables and jumpers are instal
23. with the air baffle removed might damage server components 12 IBM System x3550 Type 7978 Installation Guide 4 To remove the air baffle near the center of the server complete the following steps Air baffle Baffle pins Cable routing slot Baffle mounting holes a Slide the baffle back from the front of the server to disengage the tab at the front of the baffle from the bulkhead that runs the width of the server b Lift the baffle up slightly making sure that the pins come out of the holes on the system board c Slide the cables out of the cable routing slot Make sure that you do not disconnect or loosen the cables d Lift the baffle out completely Attention For proper cooling and airflow replace the air baffle before you turn on the server Operating the server with the air baffle removed might damage server components Installing a hard disk drive Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter Note Do not mix SAS hard disk drives with SATA hard disk drives The following notes describe the type of hard disk drives that the server supports and other information that you must consider when installing a hard disk drive For a list of supported hard disk drives A a E a The server supports one of the following hard disk drive configurations e Servers with four hot swap bays support 2 5 inch hot swap SAS hard
24. x3550 Type 7978 Installation Guide HGS BS Be hee HN sz a ee Mi e Index A ac power LED 31 accoustical noise emissions 5 Adaptec RAID Configuration Utility 39 adapter installation 16 air baffle removing 12 23 Array Configuration Utility 39 ASM processor 70 assistance getting 73 attention notices 6 B baseboard management controller 33 remote server management 40 SDR FRU updates 51 starting 51 updating firmware 51 baseboard management controller utility program BMC 40 battery return program 78 bays 5 BIOS configure enable SOL 40 configure settings 41 update 40 enable SOL 40 BMC MAC address 40 OSA BMC Management Utility CD 49 system event log 51 system identification CLI 51 update firmware 41 BMC See baseboard management controller utility program bootcfg 48 C caution statements 6 CD drive problems 56 CD RW DVD drive activity LED 30 eject button 30 CD RW DVD drive specifications 5 Class A electronic emission notice 80 CLI 40 command line interface commands identify 51 power 52 sel 52 sysinfo 52 Copyright IBM Corp 2006 2008 command line interface continued remote management 51 system identification overaLAN 51 over a serial port 51 view BMC system event log 51 command line interface See CLI configuration hardware 35 integrated Serial Advanced Technology Attachment SATA controller 39 configuring RAID controller 36 connector Ethernet 32 Ethernet sys
25. 0 Type 7978 Installation Guide Maximum memory might require replacement of the standard memory with an optional memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software might differ from its retail version if available and might not include user manuals or all program functionality Product recycling and disposal This unit must be recycled or discarded according to applicable local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on IBM s Internet sites at http www ibm com ibm recycle us index shtml and http www ibm com ibm environment products index shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios de equip
26. 16 slot 1 31 slot 2 31 PCI expansion slots 5 pointing device problems 59 POST beep codes 53 error codes 54 power power control button 30 power on LED 32 server 32 specifications 5 supply 5 power problems 65 power on LED 30 LED rear 31 self test beep codes 53 problems CD ROM DVD ROM drive 56 hard disk drive 57 intermittent 58 keyboard 59 memory 60 microprocessor 61 monitor 61 optional devices 64 power 65 serial port 67 software 68 solving 53 USB port 68 video 68 product recycling and disposal 77 R rack installation 3 rack release latches 30 rear view 31 recycling and disposal product 77 redundant array of independent disks RAID Adaptec HostRAID 39 configuring hot swap SAS 36 configuring hot swap SATA 36 Serial ATA HostRAID 39 redundant array of independent disks RAID continued ServeRAID Configuration Utility program starting 36 ServeRAID Configuration Utility using 36 ServeRAID Manager 37 release latch 30 remote server management baseboard management controller 40 reset button 69 S Safety Information 6 scripting server management 40 SDR FRU updates 51 Serial Advanced Technology Attachment SATA controller configuring 39 starting the Array Configuration Utility 39 viewing the configuration 40 HostRAID feature using 39 serial connector 31 serial number 2 serial over LAN commands connect 52 identify 52 power 52 reboot 52 sel get 52 sol 52 sysinfo 52 Serial over LAN 40 change
27. 5 viewing the configuration Serial ATA controller 40 ServeRAID Manager 38 W Wake on LAN feature 32 web site publication ordering 73 support 73 support line telephone numbers 74 Windows 2003 configuration SOL 48 86 IBM System x3550 Type 7978 Installation Guide II Part Number 44R5226 Printed in USA 1P P N 44R5226
28. BM Support Line 74 important notices 6 installing 2 5 inch hot swap hard disk drive 14 microprocessor 22 integrated functions 5 integrated Serial ATA controller configuring 39 intermittent problems 58 84 IBM System x3550 Type 7978 Installation Guide IPMI protocol 40 Shell 40 L LED ac power 31 CD RW DVD drive activity 30 dc power 31 Ethernet activity 32 Ethernet link status 32 hard disk drive activity 30 31 hard disk drive status 30 location 29 power on 30 power on rear 31 system information 30 system locator 30 system error 30 system error rear 31 system locator rear 31 light path diagnostics 68 LEDs 69 panel location 30 LILO configuration GRUB 44 Linux 42 Linux GRUB configuration 44 installing OSA SMBridge management utility program 50 LILO configuration 42 Red Hat 42 Serial over LAN configuration 41 SUSE SLES configuration 46 M memory problems 60 specifications 5 microprocessor heat sink 24 installing 22 problems 61 specifications 5 Microsoft Windows Emergency Management System 48 monitor problems 61 mouse problems 59 N notes 6 notes important 76 notices 75 electronic emission 80 FCC ClassA 80 notices and statements 6 O online documentation 2 optional device problems 64 OSA BMC Management Utility CD 49 OSA SMBridge management utility program 40 enabling and configuring 40 installing Linux 50 Windows 49 P PCI PCI X low profile adapter slot 1 installing
29. Configuring the server 39 Viewing the configuration To view information about the SATA controller complete the following steps 1 Start the Array Configuration Utility 2 From the Array Configuration Utility window select Manage Arrays 3 Select an array and press Enter 4 Press Esc to exit from the program Using the baseboard management controller utility program The baseboard management controller BMC utility program provides basic service processor environmental monitoring functions for the server If an environmental condition exceeds a threshold or if a system component fails the baseboard management controller lights LEDs to help you diagnose the problem and also records the error in the BMC system event log The baseboard management controller also provides the following remote server management capabilities through the OSA SMBridge management utility program e Command line interface IPMI Shell The command line interface CLI provides direct access to server management functions through the IPMI protocol Use the command line interface to issue commands to control the server power view system information and identify the server You can also save one or more commands as a text file and run the file as a script e Serial over LAN Establish a Serial over LAN SOL connection to manage servers from a remote location You can remotely view and change the BIOS settings restart the server identify the server and
30. Guide Setup and Make sure that the server supports the ServerGuide program and has a Installation CD will not start startable bootable CD RW DVD drive If the startup boot sequence settings have been changed make sure that the CD RW DVD drive is first in the startup sequence If more than one CD RW DVD drive is installed make sure that only one drive is set as the primary drive Start the CD from the primary drive The ServeRAID program cannot 1 Make sure that there are no duplicate IRQ assignments view all installed drives or the Make sure that the hard disk drive is connected correctly operating system cannot be Make sure that the hard disk drive cables are securely connected installed The operating system Make more space available on the hard disk installation program continuously loops The ServerGuide program will Make sure that the operating system CD is supported by the ServerGuide program not start the operating system See the ServerGuide Setup and Installation CD label for a list of supported CD operating system versions The operating system cannot be Make sure that the server supports the operating system If it does no logical drive installed the option is not is defined RAID servers Run the ServerGuide program and make sure that setup available is complete Chapter 5 Solving problems 55 Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable
31. N PORT COM1 BAUD 19200 ID boot_id where boot_id is the boot entry ID from step 1b then press Enter 3 Complete the following steps to verify that the EMS console is redirected to the COM1 serial port a Type bootcfg at a Windows command prompt then press Enter to display the current boot options for your server b Verify the following changes to the bootcfg settings e In the Boot Loader Settings section make sure that redirect is set to COM1 and that redirectbaudrate is set to 19200 e In the Boot Entries section make sure that the OS Load Options line has redirect appended to the end of it The following examples show the original bootcfg program output and the output after modification 48 IBM System x3550 Type 7978 Installation Guide Original bootcfg program output Boot Loader Settings timeout 30 default multi 0 disk 0 rdisk 0 partition 1 WINDOWS Boot Entries Boot entry ID 1 OS Friendly Name Windows Server 2003 Standard Path multi 0 disk 0 rdisk 0 partition 1 WINDOWS OS Load Options fastdetect Modified bootcfg program output Boot Loader Settings timeout 30 default multi 0 disk 0 rdisk 0 partition 1 WINDOWS redirect COMI redirectbaudrate 19200 Boot Entries Boot entry ID 1 OS Friendly Name Windows Server 2003 Standard Path multi 0 disk 0 rdisk 0 partition 1 WINDOWS OS Load Options fastdetect redirect You must restart the Windows 2003 operating system after you c
32. System x3550 Type 7978 Installation Guide Welcome Thank you for buying an IBM server Your server is based on the X Architecture technology and it features superior performance availability and affordability This server Installation Guide contains information for setting up and configuring your server For detailed information about your server view the publications on the Documentation CD You can also find the most current information about your server at http www ibm com systems support http www ibm com support mysupport Start the server Did the server start correctly No Yes Turn off the server and install options Go to the Server Support flow chart on the reverse side of this page Install the server in the rack cabinet and cable the server and options then restart the server No Did the server start correctly Use the IBM ServerGuide program to set up and configure hardware Go to the Server Support flow chart on the reverse side of this page Was the server setup completed Yes ServerGuide to install the operating system Suppor Install applications such as IBM systems management software and IBM ServeRAID programs The server is ready to use Go to to register the server Use Go to the Web for instructions http www ibm com systems Server Support oo Yes Is the ser
33. ackage Do not place the device on the server cover or on a metal surface e Take additional care when handling devices during cold weather Heating reduces indoor humidity and increases static electricity Removing the server cover Important Before you install optional hardware make sure that the server is working correctly Start the server and make sure that the operating system starts if an operating system is installed or that a 19990305 error code is displayed indicating that an operating system was not found but the server is otherwise working correctly If the server is not working correctly see the Problem Determination and Service Guide for diagnostic information To remove the server cover complete the following steps 1 Readthe safety information that begins on page vjand Installation guidelines 2 If you are planning on removing or installing a microprocessor memory module PCI adapter Remote Supervisor Adapter Il SlimLine RAID controller simple swap hard disk drive or battery turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary Thumbscrew 3 If the server has been installed in a rack slide it out from the rack enclosure See the Rack Installation Instructions that come with the server for information about removing the server from the rack 4 Slide and lift the two cover release latches on the fan door on the right side of the top of the s
34. acpi oldboot vga 791 console ttyl console ttyS0 19200 initrd hd0 1 boot initrd title floppy Chapter 4 Configuring the server 47 Modified boot grub menu Ist contents Notes root chainloader 1 title failsafe kernel hd0 1 boot vmlinuz shipped root dev hda2 ide nodma apm off vga normal nosmp disableapic maxcpus 0 3 initrd hd0 1 boot initrd shipped Note 1 The kernel line is shown with a line break In your file the entire entry must all be on one line You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL Microsoft Windows 2003 Standard Edition configuration Note This procedure is based on a default installation of the Microsoft Windows 2003 operating system To configure the Windows 2003 operating system for SOL operation complete the following steps You must be logged in as a user with administrator access to perform this procedure 1 Complete the following steps to determine which boot entry ID to modify a Type bootcfg at a Windows command prompt then press Enter to display the current boot options for your server b In the Boot Entries section locate the boot entry ID for the section with an OS friendly name of Windows Server 2003 Standard Write down the boot entry ID for use in the next step 2 To enable the Microsoft Windows Emergency Management System EMS at a Windows command prompt type bootcfg EMS O
35. age Using the OSA SMBridge management utility program Use the OSA SMBridge management utility program to remotely manage and configure a network The utility program provides the following remote management capabilities e CLI command line interface mode Use CLI mode to remotely perform power management and system identification control functions over a LAN or serial port interface from a command line interface Use CLI mode also to remotely view the BMC system event log Use the following commands in CLI mode Identify Chapter 4 Configuring the server 51 52 Control the system locator LED on the front of the server power Turn the server on and off remotely sel Perform operations with the BMC system event log sysinfo Display general system information that is related to the server and the baseboard management controller e Serial over LAN Use the Serial over LAN capability to remotely perform control and management functions over a Serial over LAN SOL network You can also use SOL to remotely view and change the server BIOS settings At a command prompt type telnet localhost 623 to access the SOL network Type help at the smbridge gt prompt for more information Use the following commands in an SOL session connect Connect to the LAN Type connect ip ip address u username p password Identify Control the system locator LED on the front of the server power Turn the server on
36. anagement utility program on a server running a Linux operating system complete the following steps You must be logged in as a root user to perform these procedures 1 oo Go to http www ibm com systems support l Download the utility program and create the OSA BMC Management Utility CD Insert the OSA BMC Management Utility CD into the drive Type mount mnt cdrom Locate the directory where the installation RPM package is located and type cd mnt cdrom Type the following command to run the RPM package and start the installation rpm ivh smbridge 2 0 xx rpm where xx is the release level being installed Follow the prompts to complete the installation When the installation is complete the utility copies files to the following directories etc init d SMBridge etc smbridge cfg usr sbin smbridged var log smbridge Liscense txt var log smbridge Readme txt 50 IBM System x3550 Type 7978 Installation Guide The utility starts automatically when the server is started You can also locate the ect init d directory to start the utility and use the following commands to manage the utility smbridge status smbridge start smbridge stop smbridge restart Using the baseboard management controller utility programs Use the baseboard management controller utility programs to configure the baseboard management controller download firmware updates and SDR FRU updates and remotely manage a network Using the baseboard ma
37. annel B power LED is lit check components in the following order Fans 1 and 2 Trained service technician only Remove microprocessor 2 if present Try restarting the server Trained service technician only System board Trained service technician only Power backplane If the Channel C power LED is lit check components in the following order a Fans 3 and 4 Trained service technician only System board Trained service technician only Power backplane Trained service technician only Microprocessor 1 If the Channel D power LED is lit check components in the following order Remove all DIMMs Try restarting the server listening for any memory error beep codes If the server restarts reinstall the DIMMs one pair at a time to isolate the defective DIMM Fans 5 and 6 Trained service technician only System board Trained service technician only Power backplane The server does not turn off Determine whether you are using an Advanced Configuration and Power Interface ACPI or a non ACPI operating system If you are using a non ACPI operating system complete the following steps a Press Ctrl Alt Delete Turn off the server by pressing the power control button for 5 seconds b c Restart the server d If the server fails POST and the power control button does not work disconnect the ac power cord for 20 seconds then reconnect the ac power cord and restart the server The server unexpectedly shuts See So
38. ard assembly into the riser card connector on the system board Make sure that it is fully seated If you have other options to install do so now Otherwise go to Completing the installation on page 26 Installing an adapter 16 The following notes describe the types of adapters that the server supports and other information that you must consider when installing an adapter e Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section e There are two types of adapters that you can install depending on which slots are available You can install the following types of adapters in PCI slots 1 and 2 Only a PCI Express adapter into slot 1 Any PCI X or PCI Express adapter into slot 2 To install an adapter complete the following steps 1 Read the TT information that begins on page vland the Installation guidelines on page 9 IBM System x3550 Type 7978 Installation Guide 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary then remove the server cover Expansion slot cover support bracket Riser card assembly Riser card connector 3 Follow the cabling instructions if any come with the adapter Route the adapter cables before you install the adapter 4 Insert the adapter into the riser card assembly aligning the edge connector on the adapter wit
39. as you lean over it e Avoid dropping any metallic objects such as paper clips hairpins and screws into the server Handling static sensitive devices 10 Attention Static electricity can damage the server and other electronic devices To avoid damage keep static sensitive devices in their static protective packages until you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions e Limit your movement Movement can cause static electricity to build up around you e The use of a grounding system is recommended For example wear an electrostatic discharge wrist strap if one is available Always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on Handle the device carefully holding it by its edges or its frame IBM System x3550 Type 7978 Installation Guide e Do not touch solder joints pins or exposed circuitry Do notleave the device where others can handle and damage it e While the device is still in its static protective package touch it to an unpainted metal surface on the outside of the server for at least 2 seconds This drains static electricity from the package and from your body e Remove the device from its package and install it directly into the server without setting down the device If it is necessary to set down the device put it back into its static protective p
40. bleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com systems support and follow the instructions Also some documents are available through the IBM Publications Center at http www ibm com shop publications order Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM systems optional devices services and support The address for IBM System x and xSeries information is http www ibm com systems x The address for IBM BladeCenter information is http www ibm com systems bladecenter The address for IBM IntelliStation information is http www ibm com ntellistation O Copyright IBM Corp 2006 2008 73 You can find service information for IBM systems and optional devices at http www ibm com systems support Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with System x and xSeries servers BladeCenter products IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region see http www ibm com serv
41. ce is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this infor
42. console ttyS1 19200 console tty0 e Add the following four lines between the first two title sections This will allow you to Interact with the OS boot via SOL title linux SOL Interactive kernel hd0 1 boot vmlinuz root dev hda2 acpi oldboot vga 791 console tty1 console ttyS0 19200 initrd hd0 1 boot initrd The following examples show the original content of the boot grub menu Ist file and the content of this file after modification Original boot grub menu Ist contents Notes gfxmanu hd0 1 boot message color white blue black light gray default 0 timeout 8 title linux kernel hd0 1 boot vmlinuz root dev hda2 acpi oldboot vga 791 initrd hd0 1 boot initrd title floppy root chainloader 1 title failsafe kernal hd0 1 boot vmlinuz shipped root dev hda2 ide nodma apm off vga normal nosmp disableapic maxcpus 0 3 initrd hd0 1 boot initrd shipped Note 1 The kernel line is shown with a line break In your file the entire entry must all be on one line Modified boot grub menu Ist contents Notes gfxmanu hd0 1 boot message color white blue black light gray default 0 timeout 8 This will allow you to only Monitor the OS boot via SOL title linux SOL Monitor kernel hd0 1 boot vmlinuz root dev hda2 acpi oldboot vga 791 console ttyS1 19200 console ttyl initrd hd0 1 boot initrd This will allow you to Interact with the OS boot via SOL title linux SOL Interactive kernel hd0 1 boot vmlinuz root dev hda2
43. ct Save Settings then press Enter Press Enter to confirm Select Exit Setup then press Enter k Make sure that Yes exit the Setup Utility is selected then press Enter Linux configuration For SOL operation on the server you must configure the Linux operating system to expose the Linux initialization booting process This enables users to log in to the Linux console through an SOL session and directs Linux output to the serial console See the documentation for your specific Linux operating system type for information and instructions Use one of the following procedures to enable SOL sessions for your Linux operating system You must be logged in as a root user to perform these procedures Chapter 4 Configuring the server 41 Red Hat Enterprise Linux ES 4 configuration Note This procedure is based on a default installation of Red Hat Enterprise Linux ES 4 The file names structures and commands might be different for other versions of Red Hat Linux To configure the general Linux parameters for SOL operation when you are using the Red Hat Enterprise Linux ES 4 operating system complete the following steps Note Hardware flow control prevents character loss during communication over a serial connection You must enable it when you are using a Linux operating system 1 Add the following line to the end of the Run gettys in standard runlevels section of the etc inittab file This enables hardware flow control and e
44. cted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Safety Chapter 1 Introduction The IBM System x Documentation CD Hardware and software requirements Using the Documentation Browser Features and specifications Notices and statements in this document Major components of the server Chapter 2 Installing options Installation guidelines System reliability guidelines l Working inside the server with the power on Handling static sensitive devices Removing the server cover Removing air baffles Installing a hard disk drive l Installing a hot swap hard disk drive i Installing a simple swap hard disk drive Replacing a riser card assembly Installing an adapter Replacing the RAID SAS controller Installing a memory module Installing a microprocessor Installing a Remote Supervisor Adapter ll SlimLine Completing the installation Replacing the server cover Connecting the cables Updating the server configuration Chapter 3 Server controls LEDs connectors and power Front view Rear view E Server power features Turning on the server Turning off the server Chapter 4 Configuring the server l Using the ServerGuide Setup and installation CD Configuring hot swap SAS or hot swap SATA RAID Using the IBM ServeRAID Gelee ST SEI program Using ServeRAID Manager Configuring simple swap SATA RAID Using t
45. ctors handle the clips gently b Carefully grasp the controller by its top edge or upper corners and pull the controller from the connector c Place the ServeRAID 8k l SAS controller into a static protective package and put it in a safe place 4 Position the ServeRAID 8k controller by aligning the edge connector with the connector on the system board Insert the controller firmly into the connector The retaining clips snap into the locked position when the controller is firmly seated in the connector IBM System x3550 Type 7978 Installation Guide Battery mounting tabs Battery Battery mounting N clips d Battery cable connector lt gt RAID controller Xx D A 2 Attention Incomplete insertion might cause damage to the server or the ServeRAID 8k SAS controller Remove the battery from the RAID controller package Slide the battery mounting tabs into the battery mounting clips on the server wall next to the connector 7 Connect the RAID controller battery to the RAID controller 8 If you have other options to install do so now Otherwise go to Completing the installation on page 26 Note When you restart the server you will be prompted to import the existing RAID configuration to the new ServeRAID controller Battery cable D o Installing a memory module The following notes describe the types of dual inline memory modules DIMMs that the server supports and other informati
46. determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician A problem occurs only 4 Make sure that occasionally and is difficult to e All cables and cords are connected securely to the rear of the server and diagnose attached devices e There is adequate cooling airflow Reduced airflow due to a failed fan or an internal or external obstruction can cause the server to overheat and shut down 2 Check the system error log or the BMC log see Error Logs in the Problem Determination and Service Guide If the problem remains call for service The server resets restarts 1 If the reset occurs during POST and the POST watchdog timer is enabled click occasionally Advanced Setup gt Baseboard Management Controller BMC Setting gt BMC Post Watchdog in the Configuration Setup Utility program to see the POST watchdog setting make sure that sufficient time is allowed in the watchdog timeout value BMC POST Watchdog Timeout See the User s Guide for information about the settings in the Configuration Setup Utility program If the server continues to reset during POST see the POST and Diagnostic programs sections in the Problem Determination and Service Guide If the reset occurs after the operating system starts disable
47. disk drives You can install only 2 5 inch hot swap SAS drives in these servers e Servers with two hot swap bays support 3 5 inch hot swap SAS or 3 5 inch hot swap SATA hard disk drives You can install only 3 5 inch hot swap SAS or hot swap SATA drives in these servers Chapter 2 Installing options 13 e Servers with two simple swap bays support 3 5 inch simple swap SATA hard disk drives You can install only 3 5 inch simple swap SATA drives in these servers e Do not mix SAS and SATA drives in the same array Installing a hot swap hard disk drive 14 To install a 2 5 inch or 3 5 inch SAS hard disk drive complete the following steps Note If you have only one hard disk drive you must install it in the upper left bay SAS hard disk drive backplane SAS hard disk drive backplane Drive tray assembly Drive handle in open position Filler panel 1 Read the safety information that begins on page and 2 Remove the filler panel from the empty drive bay 3 Install the hard disk drive in the drive bay Make sure that the tray handle is open that is horizontal to the drive Align the drive assembly with the guide rails in the bay Gently push the drive assembly into the bay until the drive stops Push the tray handle to the closed locked position Check the hard disk drive status LED to verify that the hard disk drive is operating correctly If the amber hard disk drive status LED for a drive is
48. e DIMMs Drives CD DVD IDE 24x CD RW 8x DVD combination Expansion bays depending on model Either two 3 5 inch or four 2 5 inch hard disk drive bays e Servers with a 2 5 inch hot swap drive bay configuration support up to four 2 5 inch hot swap SAS hard disk drives e Servers with a 3 5 inch hot swap drive bay configuration support up to two 3 5 inch SAS or SATA hot swap hard disk drives e Servers with a 3 5 inch simple swap drive bay configuration support up to two 3 5 inch simple swap SATA hard disk drives PCI Expansion slots e One PCI Express x8 half length e One PCI Express x8 half length or PCI X half length Power supply Maximum of two redundant 670 watt 110 or 220 V ac auto sensing hot swap power supplies Hot swap fans Standard five e Maximum six with two microprocessors installed Size Height 43 mm 1 69 inches 1 U Depth 711 mm 28 inches Width 440 mm 17 3 inches Maximum weight 15 4 kg 34 Ib when fully configured Integrated functions e Two Broadcom NetXtreme Il Gb Ethernet controllers with TOE and Wake on LAND support Four Universal Serial Bus USB 2 0 ports two front and two rear One Advanced System Management RJ 45 active only when a Remote Supervisor Adapter Il SlimLine is installed e One serial port Hard disk controllers e Serial ATA SATA controller with integrated RAID simple swap SATA models Serial attached SCSI SAS controller with
49. e listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom An LED is not working or a If the part is a CRU replace it If the part is a FRU the part must be replaced by a similar problem has occurred trained service technician Hard disk drive problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Not all drives are recognized by Remove the drive that is indicated by the diagnostic tests then run the hard disk the hard disk drive diagnostic drive diagnostic test again If the remaining drives are recognized replace the drive test that you removed with a new one The server stops responding Remove the hard disk drive that
50. e parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The screen is blank The monitor works when you turn on the server but the screen goes blank when you start some application programs If an external USB hub is in use disconnect the monitor from the hub and connect it directly to the server Make sure that e The server is turned on If there is no power to the server see Power The monitor cables are connected correctly The monitor is turned on and the brightness and contrast controls are adjusted correctly No beep codes sound when the server is turned on Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start Options of the Configuration Setup Utility program is enabled you must restart the server three times to reset the configuration settings to the default configuration the memory connector or bank of connectors enabled Make sure that the correct server is controlling the monitor if applicable Make sure that damaged BIOS code is not affecting the video see the Problem Determinati
51. e statement Avis de conformit a la r glementation d Industrie Canada Australia and New Zealand Class A statement E United Kingdom telecommunications safety requirement European Union EMC Directive conformance statement Taiwanese Class A warning statement Chinese Class A warning statement i Japanese Voluntary Control Council for Interference VCCI statement Korean Class A warning statement Index IBM System x3550 Type 7978 Installation Guide Safety Before installing this product read the Safety Information isa obs Well del A Dai sall 13a OS y d Antes de instalar este produto leia as Informa es de Seguran a FERAL TFA Safety Information ZAR RRAA DIM FAMA RATA gt Prije instalacije ovog produkta obavezno pro itajte Sigurnosne Upute P ed instalac tohoto produktu si p e t te p ru ku bezpe nostn ch instrukc L s sikkerhedsforskrifterne f r du installerer dette produkt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen lpi EYKATAOTHOETE TO Mpol v aut OlaAB CTE Tic TANPOMoOpPiec aop sta safety information JMT VIN MANN Ne 1878 NT WN wWpnnw 197 A term k telep t se el tt olvassa el a Biztons gi el r sokat Prima di insta
52. e their own self tests If you suspect a problem with your monitor see the documentation that comes with the monitor for instructions for testing and adjusting the monitor If you cannot diagnose the problem call for service Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Testing the monitor Make sure that the monitor cables are firmly connected Try using a different monitor on the server or try testing the monitor on a different server Run the diagnostic programs If the monitor passes the diagnostic programs the problem might be a video device driver Reseat the Remote Supervisor Adapter Il SlimLine if one is present Replace the following components one at a time in the order shown restarting the server each time a Remote Supervisor Adapter II SlimLine if one is present b Trained service technician only System board Chapter 5 Solving problems 61 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See th
53. eceded by Trained service technician only that step must be performed only by a trained service technician The amount of system memory that is displayed is less than the amount of installed physical memory Multiple rows of DIMMs in a branch are identified as failing Make sure that No light path diagnostics LEDs are lit on the operator information panel Memory mirroring or sparing does not account for the discrepancy The DIMMs are seated correctly You have installed the correct type of memory See FInstalling a memory module on page 19 If you changed the memory you updated the memory configuration in the Configuration Setup Utility program All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually disabled Check the POST error log for error message 289 e lf a DIMM was disabled by a system management interrupt SMI replace the DIMM e If a DIMM was disabled by the user or by POST run the Configuration Setup Utility program and enable the DIMM Run memory diagnostics see Running the diagnostic programs in the Problem Determination and Service Guide Add one pair of DIMMs at a time making sure that the DIMMs in each pair are matching Install the DIMMs in the sequence described in Installing a memory module on page 19 Reseat the DIMMs See Installing a memory module on
54. el 1 functionality to the integrated Serial ATA SATA controller This utility is a part of the BIOS code For additional information about using the Adaptec RAID Configuration Utility program see the documentation on the Adaptec HostRAID Support CD If this CD did not come with the server you can download it from http www ibm com Using the SATA HostRAID feature The instructions in this section are for using the Array Configuration Utility program to access and perform an initial RAID level 1 configuration For additional information about using the Array Configuration Utility program to create configure and manage arrays see the documentation on the Adaptec HostRAID Support CD Configuring the controller To use the Array Configuration Utility program to configure a RAID level 1 array complete the following steps 1 Turnon the server 2 When the prompt Press lt CTRL gt lt lt A gt for Adaptec RAID Configuration Utility appears press Ctrl A 3 Select Array Configuration Utility 4 Select Create Array 5 From the list of ready drives select the two drives that you want to group into the array 6 When you are prompted to select the RAID level select RAID 1 7 Optional Type an identifier for the array 8 When you are prompted for the array build method select Quick Int 9 Follow the instructions on the screen to complete the configuration and select Done to exit 10 Restart the server Chapter 4
55. en close the drawer 2 LEDs on the system board To identify the component that is causing the error note the lit LED on or beside the component Light path diagnostics LEDs The following table lists the LEDs on the light path diagnostics panel the problems that they indicate and actions to solve the problems Chapter 5 Solving problems 69 Lit light path diagnostics LED with the system error or information LED also lit None An error has occurred and cannot be diagnosed or the Advanced System Management ASM processor on the Remote Supervisor Adapter II SlimLine has failed The error is not represented by a light path diagnostics LED OVER SPEC The power supplies are using more Replace the failing power supply or remove power than their maximum rating optional devices from the server The power supply in bay 1 has failed Replace the failed power supply PS2 The power supply in bay 2 has failed Replace the failed power supply CPU A microprocessor has failed Make sure that the failing microprocessor which is indicated by a lit LED on the system board is installed correctly See Installing a microprocessor on page 22 for information about installing a microprocessor Microprocessor configuration error e Check the microprocessor options for compatibility e Check the system error log for information indicating incompatible components MEM A memory error has occurred Replace the failing DIMM which i
56. eplace the following components one at a time in the order shown restarting the server each time a Failing serial device Serial cable b c Remote Supervisor Adapter Il SlimLine if one is present d Trained service technician only System board Chapter 5 Solving problems 67 Software problems Follow the suggested actions in the order in which they are listed in the Action column until the problem Is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician You suspect a software 1 To determine whether the problem is caused by the software make sure that problem e The server has the minimum memory that is needed to use the software For memory requirements see the information that comes with the software If you have just installed an adapter or Memory the server might have a memory address conflict The software is designed to operate on the server Other software works on the server The software works on another server If you received any error messages when using the software see the information that comes with the software for a description of the messages and suggested solutions to the problem
57. equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not e Throw or immerse into water e Heat to more than 100 C 212 F e Repair or disassemble Dispose of the battery as required by local ordinances or regulations viii IBM System x3550 Type 7978 Installation Guide Statement 3 A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam A Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil Laser de Classe 1 Safety IX X Statement 4 A gt 18 kg 39 7 Ib gt 32 kg 70 5 Ib gt 55 kg 121 2 lb CAUTION
58. erver 5 Lift the fan door cover 6 Loosen the thumbscrew at the back of the server 7 Slide the server cover back until the locking tabs release Chapter 2 Installing options 11 8 Lift the server cover off the server and set the server cover aside Attention For proper cooling and airflow replace the server cover before you turn on the server Removing air baffles There are two air baffles inside the server These air baffles direct air to cool components inside the server You might have to remove these baffles to access certain components or connectors on the system board such as DIMMS IDE cables or microprocessors To remove an air baffle complete the following steps 1 Read the safety information that begins on page and Installation guidelines 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary then remove the server cover 3 To remove the air baffle that is closest to the wall of the server complete the following steps Baffle Tabs Baffle pin Baffle mounting hole a Slide the baffle back from the front of the server to disengage the tab at the front of the baffle from the bulkhead that runs the width of the server b Lift the baffle up making sure that the pins come out of the holes on the system board Attention For proper cooling and airflow replace the air baffle before you turn on the server Operating the server
59. evices on page 10 This information will help you work safely e Observe good housekeeping in the area where you are working Place removed covers and other parts in a safe place e If you must start the server while the server cover is removed make sure that no one is near the server and that no tools or other objects have been left inside the server e Do not attempt to lift an object that you think is too heavy for you If you have to lift a heavy object observe the following precautions Make sure that you can stand safely without slipping Distribute the weight of the object equally between your feet Usea slow lifting force Never move suddenly or twist when you lift a heavy object To avoid straining the muscles in your back lift by standing or by pushing up with your leg muscles e Make sure that you have an adequate number of properly grounded electrical outlets for the server monitor and other devices e Back up all important data before you make changes to disk drives e Have a small flat blade and a small Phillips head screwdriver available e You do not have to turn off the server to install or replace hot swap power supplies hot swap fans hot swap drives or hot plug Universal Serial Bus USB devices However you must turn off the server before performing any steps that involve removing or installing adapter cables e Blue on a component indicates touch points where you can grip the compone
60. ew Connecting the cables The following illustrations show the locations of the input and output connectors on the front and rear of the server USB 3 connector USB 4 connector Video connector Figure 2 Front of server LI Kaz i Eo e e Oa aman a o TC amp INN J Power supply Figure 3 Rear of server connec f E I E TOR GE DI d ee L pie sala OR ach Ethernet 1 Video USB 2 connector Ethernet 2 USB 1 Systems management Serial Ethernet connector connector You must turn off the server before you connect or disconnect cables See the documentation that comes with any external devices for additional cabling instructions lt might be easier for you to route cables before you connect the devices to the server Cable identifiers are printed on the cables that come with the server and optio
61. g the RAID controller By running ServeRAID Manager in Startable CD mode you can configure the RAID controller before you install the operating system The information in this section assumes that you are running ServeRAID Manager in Startable CD mode To run ServeRAID Manager in Startable CD mode turn on the server then insert the CD into the CD RW DVD drive If ServeRAID Manager detects an unconfigured controller and ready drives the Configuration wizard starts In the Configuration wizard you can select express configuration or custom configuration Express configuration automatically configures the controller by grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level 1 logical drive If you select custom configuration you can select the physical drives that you want to group into an array and create a hot spare drive Chapter 4 Configuring the server 37 Using express configuration To use express configuration complete the following steps 1 2 3 4 6 T In the ServeRAID Manager tree click the controller Click Express configuration Click Next In the Configuration summary window review the information To change the configuration click Modify arrays Click Apply when you are asked whether you want to apply the new configuration click Yes The configuration is saved in the controller and in the physical drives Exit from ServeRAID Manager and rem
62. h the connector on the riser card assembly Press the edge of the connector firmly into the riser card assembly Make sure that the adapter snaps into the riser card assembly securely 5 Install the riser card assembly in the server See Replacing a riser card assembly on page 15 for more information 6 Perform any configuration tasks that are required for the adapter If you have other options to install do so now Otherwise go to Completing the installation on page 26 Chapter 2 Installing options 17 Replacing the RAID SAS controller 18 A ServeRAID SAS controller can be installed only in a dedicated slot on the system board Some models come with a ServeRAID 8k l SAS controller installed The following illustration shows the ServeRAID 8k I SAS controller ServeRAID SAS controller Retaining clips PI Connector ma Retaining clips To replace the ServeRAID 8k I SAS controller provided in some models with a ServeRAID 8k SAS controller complete the following steps 1 Read the safety information that begins on page Wand Installation guidelines 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary then remove the server cover 3 Remove the ServeRAID 8k l controller from the connector a Open the retaining clip on each end of the connector Attention To avoid breaking the retaining clips or damaging the conne
63. he Adaptec RAID Configuration Utility program Using the baseboard management controller utility program Enabling and configuring SOL using the OSA SMBridge management tity program Installing the OSA SMBridge management utility program Using the baseboard management controller utility programs Chapter 5 Solving problems Diagnostic tools overview O Copyright IBM Corp 2006 2008 IV POST beep codes POST error codes ServerGuide problems Troubleshooting tables CD RW DVD drive problems General problems SS Hard disk drive problems Intermittent problems i USB keyboard mouse or pointing device problems Memory problems a Microprocessor problems Monitor problems Optional device problems Power problems Serial port problems Software problems Universal Serial Bus USB port problems Video problems Light path diagnostics E Diagnosing problems using light path diagnostics Light path diagnostics LEDs Appendix A Getting help and technical assistance Before you call Using the documentation Getting help and information from the World Wide Web Software service and support ae a Hardware service and support IBM Taiwan product service Appendix B Notices Trademarks Important notes Product recycling and disposal Battery return program Electronic emission notices RE se Federal Communications Commission FCC statement Industry Canada Class A emission complianc
64. he problem Is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The power control button does Make sure that the power control button is working correctly not work and the reset button does work the server does not start Reconnect the power cords b Note The power control button c Press the power control button d a Disconnect the server power cords will not function until 20 seconds after the server has been connected to ac power If the server does not start disconnect the server power cords and reseat the operator information panel cables then repeat steps 1a through 1c If the problem remains replace the operator information panel Make sure that e The power cords are correctly connected to the server and to a working electrical outlet e The server contains the correct type of DIMMs e The DIMMs are correctly seated e Trained service technician only The microprocessor is correctly installed If you just installed an optional device remove it and restart the server If the server now turns on you might have installed more devices than the power supply supports Reseat the fo
65. her devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Move the device and the monitor at least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that the distance between the monitor and any external diskette drive is at least 76 mm 3 in b Non IBM monitor cables might cause unpredictable problems Reseat the following components e Monitor cable e Remote Supervisor Adapter Il SlimLine if one is present Replace the following components one at a time in the order shown restarting the server each time a Monitor cable Monitor Remote Supervisor Adapter II SlimLine if one is present Trained service technician only System board Wrong characters appear on the 4 If the wrong language is displayed update the BIOS code with the correct language Reseat the monitor cable Replace the following components one at a time in the order shown restarting the server each time a Monitor b Trained service technician only System board Chapter 5 Solving problems 63 Optional device problems Follow the suggested actions in the order in which they are listed in the Action column until the problem Is solved
66. hing rapidly three flashes per second it indicates that the controller is identifying the drive e Hard disk drive activity LED This LED is used on SAS hard disk drives Each hot swap hard disk drive has an activity LED and when this LED is flashing it indicates that the drive is in use The following illustration shows the connectors and LEDs on the rear of the server Power connector Ge slot 1 PCI slot 2 l Un E AC power h gt der LED PE TRA Vi E 7 0 DC power Ethernet 1 Video Power on LED LED USB 2 connector System locator LED Ethernet 2 USB 1 System error LED Systems management Serial Ethernet connector connector e PCI slot 1 Insert a PCI Express type adapter into this slot e PCI slot 2 Insert a PCI Express type adapter into this slot You can purchase an optional PCI X riser card assembly to convert this slot to accept a PCI X adapter e Power connector Connect the power cord to this connector e AC power LED Each hot swap power supply has an ac power LED
67. ices sl products For more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty service go to e click Find a Business Partner on the right side of the page For IBM support telephone numbers in mete emme the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m IBM Taiwan product service 74 AS IBM ELET eA EE E ERA E ACTI 7 BE 3 HE Fa ai O800 016 888 IBM Taiwan product service contact information IBM Taiwan Corporation 3F No 7 Song Ren Rd Taipei Taiwan Telephone 0800 016 888 IBM System x3550 Type 7978 Installation Guide Appendix B Notices Trademarks This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or servi
68. iled A power LED is also on the rear of the server Note If this LED is off it does not mean that there is no electrical power in the server The LED might be burned out To remove all electrical power from the server you must disconnect the power cord from the electrical outlet System locator LED Use this blue LED to visually locate the server if it is in a location with other servers You can use IBM Director to light this LED remotely This LED is controlled by the BMC System error LED When this amber LED is lit it indicates that a system error has occurred A system error LED is also on the rear of the server An LED on the light path diagnostics panel on the system board is also lit to help isolate the error This LED is controlled by the BMC Release Latch Press the release latch to the left to slide out the operator information panel and view the light path diagnostics panel See the Problem Determination and Service Guide for more information about the light path diagnostics panel System information LED When this amber LED is lit it indicates that a non critical event has occurred Check the error log for additional information See the information about light path diagnostics in the Problem Determination and Service Guide for more information about error logs Hard drive activity LED When this green LED is lit it indicates that one of the hard disk drives is in use Notes 1 Hard disk drive activ
69. ity LEDs for the SAS drives are in two places on the hard disk drive and on the operator information panel 2 There is no hard disk drive activity LED on a SATA drive The only hard disk drive activity LED is on the operator information panel Power control button Press this button to turn the server on and off manually Note The server can also be turned on or off by a command to the BMC For more information about using this feature of the BMC see the User s Guide on the IBM System x Documentation CD e Rack release latches Press the latches on each front side of the server to remove the server from the rack e Video connector Connect a monitor to this connector The video connectors on the front and rear of the server can be used simultaneously e USB connectors Connect a USB device such as a USB mouse keyboard or other device to any of these connectors e CD RW DVD eject button Press this button to release a DVD or CD from the CD DVD drive e CD RW DVD drive activity LED When this LED is lit it indicates that the CD RW DVD drive is in use e Hard disk drive status LED This LED is used on SAS hard disk drives When this LED is lit it indicates that the drive has failed If an optional IBM ServeRAID controller is installed in the server when this LED is flashing slowly 30 IBM System x3550 Type 7978 Installation Guide Rear view one flash per second it indicates that the drive is being rebuilt When the LED is flas
70. ive activity LED is flashing the drive is being accessed If you have other options to install do so now Otherwise go to Completing the installation on page 26 Replacing a riser card assembly The System x3550 Type 7978 comes with two PCI Express riser card assemblies You can replace one of the PCI Express riser card assemblies with a PCI X riser card assembly XV Filler panel To replace a PCI Express riser card assembly with a PCI X riser card assembly complete the following steps Chapter 2 Installing options 15 1 Read the ET information that begins on page Wand the Installation guidelines on page 9 2 Turn off the server and disconnect the power cords and all external cables if necessary then remove the server cover Expansion slot cover Adapter support bracket Riser card assembly Riser card connector 3 Remove the PCI Express riser card assembly from slot 2 on the system board e f an adapter is installed in the riser card assembly disconnect any cables that are connected to the adapter e Grasp the riser card assembly at the rear edge and lift it from the riser card connector e Remove the adapter if one is present from the riser card assembly 4 Install an adapter in the PCI X riser card assembly See Installing an adapter for more information Set any jumpers or switches on the adapter as directed by the adapter manufacturer 5 Insert the PCI X riser c
71. latches over the adapter Attention Incomplete insertion might cause damage to the server or the adapter Replace the riser card assembly in slot 2 on the system board See Replacing a riser card assembly on page 15 for more information If you have other options to install do so now Otherwise go to Completing the installation Completing the installation To complete the installation complete the following steps 1 4 lf you removed any air baffles reinstall them now See page 12 for the baffle locations or for more information If you removed the server cover replace it and close the fan doors For more information see Replacing the server cover Install the server in the rack cabinet See the Rack Installation Instructions that come with the server for complete rack installation and removal instructions Connect the cables and power cords For more information see the cables on page 27 Update the server configuration See Updating the server configuration on page 28 28 for more information Replacing the server cover To replace the server cover complete the following steps e Slide the server cover toward the front of the server fitting the cover into the tabs for a secure fit e Close the covers over the fans and snap down the two fan cover release latches 26 IBM System x3550 Type 7978 Installation Guide e Tighten the thumbscrew at the back of the server Thumbscr
72. le if the server has a dual core microprocessor you cannot install a quad core microprocessor as the second microprocessor Use the Configuration Setup Utility program to determine the type and speed of the microprocessor that is currently installed in the server The server supports up to two microprocessors lf the server comes with one microprocessor you can install a second microprocessor Read the documentation that comes with the microprocessor so that you can determine whether you have to update the BIOS code To download the latest level of BIOS code and other code updates for your server complete the following steps 1 Go tolhttp www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Software and device drivers 4 Click IBM System x3550 to display the matrix of downloadable files for the server IBM System x3550 Type 7978 Installation Guide When you install an additional microprocessor you must also install one additional cooling fan See the User s Guide for more information on installing the additional fan If you have to replace a microprocessor call for service The microprocessor speeds are automatically set for this server therefore you do not have to set any microprocessor frequency selection jumpers or switches If the thermal grease protective cover for example a plastic cap or tape liner is removed from the heat sink do not touch the thermal grease
73. led correctly e The correct device driver is installed for the CD RW DVD drive Run the CD RW DVD drive diagnostic programs Reseat the following components a CD RW DVD drive b CD RW DVD drive cable Replace the following components one at a time in the order shown restarting the server each time a CD RW DVD drive b CD RW DVD drive cable c Trained service technician only System board The CD RW DVD is not working 1 Clean the CD RW DVD drive Eno Run the CD RW DVD drive diagnostic programs Reseat the following components a CD RW DVD drive b CD RW DVD drive cable Replace the CD RW DVD drive 56 IBM System x3550 Type 7978 Installation Guide The CD RW DVD drive tray is not working Follow the suggested actions in the order in which they are listed in the Action column until the problem Is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Make sure that the server is turned on Insert the end of a straightened paper clip into the manual tray release opening Reseat the CD RW DVD drive cable Replace the CD RW DVD drive Follow the suggested actions in the order in which they ar
74. llare questo prodotto leggere le Informazioni sulla Sicurezza ZOO REN EU KERRE hA lt ESL M3S3 270 MU CAM BES HONAMNO IIpe1 ma ce MHCTAJIMPA OBO IponyKT npoyaTajtTe HH opmannjara 3a 6e36e1HOCT Les sikkerhetsinformasjonen Safety Information for du installerer dette produktet Przed zainstalowaniem tego produktu nalezy zapoznac sie z ksi k Informacje dotycz ce bezpiecze stwa Safety Information Antes de instalar este produto leia as Informa es sobre Seguran a MepeAa ycTaHOBKON NpogayKTa NpoYTUTE NHCTpYyKUMN NO TeXHUKe ezonacCHOCTN Pred in tal ciou tohto zariadenia si pe taje Bezpe nostn predpisy Pred namestitvijo tega proizvoda preberite Varnostne informacije Antes de instalar este producto lea la informaci n de seguridad L s s kerhetsinformationen innan du installerar den h r produkten Copyright IBM Corp 2006 2008 Important All caution and danger statements in this documentation begin with a number This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in the BM Safety Information book For example if a caution statement begins with a number 1 translations for that caution statement appear in the BM Safety Information book under statement 1 Be sure to read all caution and danger statements in this documentation before performing the instructions Read any additional safety infor
75. llowing components a DIMMs b Trained service technician only Power backplane Replace the following components one at a time in the order shown restarting the server each time a DIMMs Power supply Trained service technician only Power backplane Trained service technician only System board See Solving undetermined problems in the Problem Determination and Service Guide Chapter 5 Solving problems 65 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The server does not start Check the four 12 volt power LEDs A B C and D on the system board See the Problem Determination and Service Guide for the LED locations 1 If the Channel A power LED is lit check components in the following order Remove all PCI adapters and riser cards Try restarting the server If the server starts reinstall the PCI adapters and riser cards one at a time to isolate the defective adapter Trained service technician only System board Trained service technician only Power backplane If the Ch
76. lving undetermined problems in the Problem Determination and Service down and the LEDs on the Guide operator information panel are not lit 66 IBM System x3550 Type 7978 Installation Guide Serial port problems Follow the suggested actions in the order in which they are listed in the Action column until the problem Is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The number of serial ports that Make sure that are identified by the operating Each port is assigned a unique address in the Configuration Setup Utility system is less than the number program and none of the serial ports is disabled of installed serial ports e The serial port adapter if one is present is seated correctly Reseat the serial port adapter Replace the serial port adapter A serial device does not work Make sure that e The device is compatible with the server e The serial port is enabled and is assigned a unique address e The device is connected to the correct connector Reseat the following components a Failing serial device b Serial cable c Remote Supervisor Adapter Il SlimLine if one is present R
77. mallest hard disk drive e To help ensure signal quality do not mix drives with different speeds and data rates e Do not include SAS and SATA drives in the same array e To update the firmware and BIOS code for an optional ServeRAID controller you must use the IBM ServeRAID Support CD that comes with the ServeRAID option Using the IBM ServeRAID Configuration Utility program 36 Use the IBM ServeRAID Configuration Utility program to perform the following tasks e Configure a redundant array of independent disks RAID array e View or change the RAID configuration and associated devices Starting the IBM ServeRAID Configuration Utility program To start the IBM ServeRAID Configuration Utility program complete the following steps 1 Turn on the server 2 When the prompt lt lt lt Press lt CTRL gt lt A gt for IBM ServeRAID Configuration Utility gt gt gt appears press Ctrl A 3 To select a choice from the menu use the arrow keys 4 Use the arrow keys to select the channel for which you want to change settings IBM System x3550 Type 7978 Installation Guide 5 To change the settings of the selected items follow the instructions on the screen Be sure to press Enter to save your changes IBM ServeRAID Configuration Utility menu choices The following choices are on the IBM ServeRAID Configuration Utility menu e Array Configuration Utility Select this choice to create manage or delete arrays or to initiali
78. mation that comes with the server or optional device before you install the device Vi IBM System x3550 Type 7978 Installation Guide Statement 1 A A DANGER hazardous To avoid a shock hazard e Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect Turn everything OFF Turn everything OFF First attach all cables to devices First remove power cords from outlet Attach signal cables to connectors Remove signal cables from connectors Attach power cords to outlet Remove all cables from devices Turn device ON Safety vii Statement 2 A CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an
79. mation to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM FlashCopy TechConnect IBM logo i5 OS Tivoli Active Memory IntelliStation Tivoli Enterprise Active PCI NetBAY Update Connector Active PCI X Netfinity Wake on LAN Copyright IBM Corp 2006 2008 75 AIX PowerExecutive XA 32 Alert on LAN Predictive Failure Analysis XA 64 BladeCenter ServeRAID X Architecture Chipkill ServerGuide XpandOnDemand e business logo ServerProven xSeries server System x Intel Intel Xeon Itanium and Pentium are trademarks of Intel Corporation in the United States other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based tradema
80. mplete these procedures for the changes to take effect and to enable SOL SUSE SLES 9 0 configuration Note This procedure is based on a default installation of SUSE Linux Enterprise Server SLES 9 0 The file names structures and commands might be different for other versions of SUSE Linux To configure the general Linux parameters for SOL operation when using the SLES 9 0 operating system complete the following steps Note Hardware flow control prevents character loss during communication over a serial connection You must enable it when using a Linux operating system 1 Add the following line to the end of the getty programs for the normal runlevels section of the etc inittab file This enables hardware flow control and enables users to log in through the SOL console 7 2345 respawn sbin agetty h ttyS0 19200 vt102 2 Add the following line after the tty6 line at the bottom of the etc securetty file to enable a user to log in as the root user through the SOL console ttyS0 3 Complete the following steps to modify the boot grub menu Ist file 46 IBM System x3550 Type 7978 Installation Guide a Comment out the gfxmenu line by adding a in front of the word gfxmenu b Add the following line before the first title line This will allow you to only Monitor the OS boot via SOL c Append the following text to the first title line SOL Monitor d Append the following text to the kernel line of the first title section
81. n Diagnostic programs and error messages The diagnostic programs which are stored in upgradable read only memory ROM on the system board are the primary method of testing the major components of the server See the IBM Problem Determination and Service Guide on the IBM System x Documentation CD for more information POST beep codes POST emits one beep to signal successful completion If POST detects a problem during startup other beep codes might occur Use the following beep code descriptions to help diagnose and solve problems that are detected during startup Note See the Problem Determination and Service Guide on the IBM System x Documentation CD for more information about the POST beep codes A single problem might cause more than one error message When this occurs correct the cause of the first error message The other error messages usually will not occur the next time POST runs One beep POST was completed successfully without finding any errors One long beep and two short beeps A video error has occurred and the BIOS cannot initialize the monitor screen to display additional information Other beep codes See the Problem Determination and Service Guide on the IBM System x Documentation CD for information about other beep codes O Copyright IBM Corp 2006 2008 53 POST error codes The following table provides an abbreviated list of the error codes that might appear during POST See the IBM Problem Determina
82. n Guide failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures European Community contact IBM Technical Regulations Pascalstr 100 Stuttgart Germany 70569 Telephone 0049 0 711 785 1176 Fax 0049 0 711 785 1283 E mail tjahn de ibm com Taiwanese Class A warning statement AJA we PMH BAe A FEAR Eg PARA ER gt FT AR te RAMA THE gt A Zut zez EE i AOR Ro Chinese Class A warning statement F JOAN LEA A Rrra FAME AEREA EES d ESRI IEEE ARE THAI ol ITAI EME Japanese Voluntary Control Council for Interference VCCI statement CORE RUB Res eS Rigs a tMalhiee VCCI 0 BOC DVIAZATRRNRE CT ORB KHER CHAT b E ERR BSMCTCEMHVYVET CORA RANURA SKIER SNECEMHVET Appendix B Notices 81 Korean Class A warning statement OIE 4PS2 2 ALI oeU BOAR SE ASI M ua e se2 DEA 82 IBM System
83. nables users to log in through the SOL console 7 2345 respawn sbin agetty h ttyS0 19200 vt102 2 Addthe following line at the bottom of the etc securetty file to enable a user to log in as the root user through the SOL console ttyS0 LILO configuration lf you are using LILO complete the following steps 1 Modify the etc lilo conf file a Add the following text to the end of the first defaul t 1inux line Monitor b Comment out the map boot map line by adding a at the beginning of this line c Comment out the message boot message line by adding a at the beginning of this line d Add the following line before the first image line This will allow you to only Monitor the OS boot via SOL e Add the following text to the end of the first label 1inux line Monitor f Add the following line to the first image section This enables SOL append console ttyS0 19200n8 console tty1 g Add the following lines between the two image sections This will allow you to Interact with the OS boot via SOL image boot vmlinuz 2 4 9 e 12smp label linux Interact initrd boot initrd 2 4 9 e 12smp img read only root dev hda6 append console ttyl console ttyS0 19200n8 The following examples show the original content of the etc lilo conf file and the content of this file after modification 42 IBM System x3550 Type 7978 Installation Guide Original etc lilo conf contents prompt timeout 50 default 1inux boot dev hda
84. nagement controller configuration utility program Use the baseboard management controller configuration utility program to view or change the baseboard management controller configuration settings You can also use the utility program to save the configuration to a file for use on multiple servers Note You must attach an optional USB diskette drive to the server to run this program To start the baseboard management controller configuration utility program complete the following steps 1 Insert the configuration utility diskette into the diskette drive and restart the server 2 From a command line prompt type bmc_cfg and press Enter 3 Follow the instructions on the screen Using the baseboard management controller firmware update utility program Use the baseboard management controller firmware update utility program to download and apply a baseboard management controller firmware update and SDR FRU data update The firmware update utility program updates the baseboard management controller firmware and updates SDR FRU data only and does not affect any device drivers Note To ensure proper server operation be sure to update the server baseboard management controller firmware before you update the BIOS code To update the firmware if the Linux or Windows operating system update package is available from the World Wide Web and you have obtained the applicable update package follow the instructions that come with the update pack
85. nal devices Use these identifiers to connect the cables to the correct connectors Chapter 2 Installing options 27 LE ZA gt O ee Sg e 2 USB cable a There are release levers on the Ethernet and systems management connectors To disconnect a cable from one of these connectors pull up on the lever to release the cable USB cable release lever Ethernet port Ethernet activity LED q speed LED Ethernet cable release lever Updating the server configuration 28 When you start the server for the first time after you add or remove an internal option or external device you might receive a message that the configuration has changed The Configuration Setup Utility program starts automatically so that you can save the new configuration settings Some options have device drivers that you must install For information about installing device drivers see the documentation that comes with each option If the server has an optional RAID adapter and you have installed or removed a hard disk drive see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays If you have installed a Remote Supervisor Adapter ll SlimLine to manage the server remotely see the Remote Supervisor Adapter Il SlimLine User s Guide which comes with the ada
86. nstructions that come with optional adapters e You have replaced a failed fan within 48 hours e You have replaced a hot swap drive within 2 minutes of removal e You do not operate the server without the air baffle installed Operating the server without the air baffle might cause the microprocessor to overheat e Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor and heat sink Working inside the server with the power on Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which could result in the loss of data To avoid this potential problem always use an electrostatic discharge wrist strap or other grounding system when working inside the server with the power on The server supports hot plug hot add and hot swap devices and is designed to operate safely while it is turned on and the server cover is removed Follow these guidelines when you work inside a server that is turned on e Avoid wearing loose fitting clothing on your forearms Button long sleeved shirts before working inside the server do not wear cuff links while you are working inside the server e Do not allow your necktie or scarf to hang inside the server e Remove jewelry such as bracelets necklaces rings and loose fitting wrist watches e Remove items from your shirt pocket such as pens and pencils that could fall into the server
87. nt to remove it from or install it in the server open or close a latch and so on e Orange on a component or an orange label on or near a component indicates that the component can be hot swapped which means that if the server and operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component e Fora list of supported options for the server see http www ibm com servers eserver serverproven compat us System reliability guidelines To help ensure proper system cooling and system reliability make sure that the following requirements are met Copyright IBM Corp 2006 2008 9 e Each of the drive bays has a drive or a filler panel and electromagnetic compatibility EMC shield installed in it e lf the server has redundant power each of the power supply bays has a power supply installed in it e There is adequate space around the server to allow the server cooling system to work properly Leave approximately 50 mm 2 0 in of open space around the front and rear of the server Do not place objects in front of the fans For proper cooling and airflow replace the server cover before turning on the server e You have followed the cabling i
88. nts are opened in Acrobat Reader or xpdf To search all the documents type a word or word string in the Search field and click Search The documents in which the word or word string appears are listed in Chapter 1 Introduction 3 order of the most occurrences Click a document to view it and press Crtl F to use the Acrobat search function or Alt F to use the xpdf search function within the document Click Help for detailed information about using the Documentation Browser Features and specifications The following information is a summary of the features and specifications of the server Depending on the server model some features might not be available or some specifications might not apply 4 IBM System x3550 Type 7978 Installation Guide Table 1 Features and specifications Microprocessor e Intel Xeon FC LGA 771 dual core with 4 MB Level 2 cache or quad core with 8 MB 2x4 MB Level 2 cache e Support for up to two microprocessors e Support for Intel Extended Memory 64 Technology EM64T Note e Use the Configuration Setup Utility program to determine the type and speed of the microprocessors e Fora list of supported microprocessors see http www ibm com servers eserver serverproven compat us Memory e Minimum 1 GB e Maximum 32 GB e Type PC2 5300 667 MHz ECC DDR Il fully buffered SDRAM DIMMs only e Slots Eight dual inline e Supports 512 MB 1 GB 2 GB and 4 GB when availabl
89. omplete this procedure for the changes to take effect and to enable SOL Installing the OSA SMBridge management utility program Important To obtain maximum benefit from the OSA SMBridge management utility program install and load the program before problems occur To install the OSA SMBridge management utility program on a server running a Windows operating system complete the following steps 1 Go tofhttp www ibm com systems support and download the utility program and create the OSA BMC Management Utility CD 2 Insert the OSA BMC Management Utility CD into the drive The InstallShield wizard starts and a window similar to that shown in the following illustration opens Chapter 4 Configuring the server 49 3 InstallShield Wizard A a xj Welcome to the InstallShield Wizard for OSA SHBrndge The InstaliShield Wizard will install 05 4 SMBridge on pour computer To continue click Nest Cancel Follow the prompts to complete the installation The installation program prompts you for a TCP IP port number and an IP address Specify an IP address if you want to limit the connection requests that will be accepted by the utility program To accept connections from any server type INADDR_ANY as the IP address Also specify the port number that the utility program will use These values will be recorded in the smbridge cfg file for the automatic startup of the utility program To install the OSA SMBridge m
90. on Reseat the keyboard cable If you are using an external USB hub disconnect the keyboard from the hub and connect it directly to the server Replace the following components one at a time in the order shown restarting the server each time a Keyboard b Trained service technician only System board The USB mouse or USB Make sure that ointing device does not work Se l VOTO e The mouse or pointing device USB cable is securely connected to the server and the keyboard and the device drivers are installed correctly e The server and the monitor are turned on e Keyboardless operation has been enabled in the Configuration Setup Utility program Reseat the mouse or pointing device cable If you are using an external USB hub disconnect the mouse or pointing device from the hub and connect it directly to the server Replace the following components one at a time in the order shown restarting the server each time a Mouse or pointing device b Trained service technician only System board Chapter 5 Solving problems 59 Memory problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is pr
91. on and Service Guide for information about recovering from a BIOS failure See the Problem Determination and Service Guide for information about solving undetermined problems Make sure that e The application program is not setting a display mode that is higher than the capability of the monitor e You installed the necessary device drivers for the application Run video diagnostics see the Problem Determination and Service Guide for information about running the diagnostic programs If the server passes the video diagnostics the video is good see the Problem Determination and Service Guide for information about solving undetermined problems 62 IBM System x3550 Type 7978 Installation Guide Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom peno o o The monitor has screen jitter or 4 the screen image is wavy unreadable rolling or distorted If the monitor self tests show the that monitor is working correctly consider the location of the monitor Magnetic fields around ot
92. on that you must consider when installing DIMMSs e The server supports up to eight Fully Buffered DIMM PC2 5300 512 MB 1 GB 2 GB and 4 GB DIMMs for a maximum of 32 GB of system memory See http www ibm com servers eserver serverproven compat us for a list of memory modules that you can use with the server Note Because some memory is reserved for system operation the actual usable memory size that is reported by the operating system is less than the total installed size The server comes with a minimum of two 512 MB DIMMs or two 1 GB DIMMs installed in slots 1 and 3 or slots 5 and 7 When you install additional DIMMs Chapter 2 Installing options 19 you must install two identical DIMMs at a time in the order shown in the following table to maintain performance Table 2 DIMM installation sequence Channel 2 Figure 1 DIMM connectors channels and branches Y Channel 3 DIMM 5 connector DIMM 6 connector DIMM 7 connector DIMM 8 connector Branch 1 23 N nr UNI 8 DIMM 1 connector DIMM 2 connector DIMM 3 connector DIMM 4 connector Branch 0
93. on the bottom of the heat sink or set down the heat sink For details see the information about thermal grease in the Problem and Determination Service Guide Note Removing the heat sink from the microprocessor destroys the even distribution of the thermal grease and requires replacing the thermal grease Attention A startup boot microprocessor must always be installed in microprocessor socket 1 on the system board To ensure proper server operation when you install an additional microprocessor use microprocessors that have the same cache size and type and the same clock speed Microprocessor internal and external clock frequencies must be identical Do not remove the first microprocessor from the system board to install the second microprocessor The following instructions and illustrations describe how to install the second microprocessor on the system board To 1 2 install an additional microprocessor complete the following steps Read the safety information that begins on page v and Installation guidelines lon page 9 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary see Turning off the server on page 32 Remove the server cover Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling these devices see Handling static sensitive devices on page 10
94. ons Configuring simple swap SATA RAID Important HostRAID is not supported on the SCO 6 0 and UnixWare 7 14 operating systems 38 IBM System x3550 Type 7978 Installation Guide Use the Adaptec HostRAID Configuration Utility program to add RAID level 0 and level 1 functionality to the integrated Serial ATA controller simple swap SATA models Be sure to use this program as described in this document Use this program to perform the following tasks e Configure a redundant array of independent disks RAID array e View or change the RAID configuration and associated devices When you are using the Adaptec RAID Configuration Utility program to configure and manage simple swap SATA arrays consider the following information e The integrated Serial ATA controller with integrated SATA RAID simple swap SATA models supports RAID level 0 and level 1 with the option of having a hot spare drive e You cannot use the ServerGuide Setup and Installation CD to configure the integrated Serial ATA controller with integrated RAID e Hard disk drive capacities affect how you create arrays Drives in an array can have different capacities but the RAID controller treats them as if they all have the capacity of the smallest hard disk drive e To help ensure signal quality do not mix drives with different speeds and data rates Using the Adaptec RAID Configuration Utility program Use the Array Configuration Utility to add RAID level 0 and lev
95. options 21 Touch the static protective package that contains the DIMM to any unpainted metal surface on the outside of the server Then remove the DIMM from the package Turn the DIMM so that the DIMM keys align correctly with the slot Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector Note If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly inserted open the retaining clips remove the DIMM and then reinsert it lf you have other options to install do so now Otherwise go to Completing the installation on page 26 Installing a microprocessor 22 The following notes describe the type of microprocessor that the server supports and other information that you must consider when installing a microprocessor e The server supports certain Intel Xeon dual core or quad core flip chip land grid array 771 FC LGA 771 microprocessors which are designed for the LGA771 socket See http www ibm com servers eserver serverproven compat us for a list of supported microprocessors Important Dual core and quad core microprocessors are not interchangeable and cannot be used in the same server For examp
96. os de tecnolog a de la informacion Tl que reciclen responsablemente sus equipos cuando stos ya no les sean tiles IBM dispone de una serie de programas y servicios de devoluci n de productos en varios pa ses a fin de ayudar a los propietarios de equipos a reciclar sus productos de Tl Se puede encontrar informaci n sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM http www ibm com ibm recycle us index shtml y http www ibm com ibm environment products index shtml Notice This mark applies only to countries within the European Union EU and Norway This appliance is labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Appendix B Notices 77 He COXY 011 EU BRB KV II I IBITNOABEASNET T Dia tt EU BEIC MT ORE aT Rata 2002 96 EC WEEE 0 7 lt VDA SVT VET OTIA EUMHICMAT CHARA ARBOAMM EVGA INOR TEED TY EF OFNI HARA RICA W oC SE Ce ML dr AVEDA ILE SSC OIC OHM MICHOSM WET Remarque Cette marque s applique uniquement aux pays de l Union Europ enne et a la Norvege L etiquette du syst me respecte la Directive e
97. ove the CD from the CD RW DVD drive Restart the server Using custom configuration To use custom configuration complete the following steps si i dm DI 10 11 In the ServeRAID Manager tree click the controller Click Custom configuration Click Next In the Create arrays window from the list of ready drives select the drives that you want to group into the array Click the Add selected drives icon to add the drives to the array If you want to configure a hot spare drive complete the following steps a Click the Spares tab b Select the physical drive that you want to designate as the hot spare drive and click the Add selected drives icon Click Next Review the information in the Configuration summary window To change the configuration click Back Click Apply when you are asked whether you want to apply the new configuration click Yes The configuration is saved in the controller and in the physical drives Exit from ServeRAID Manager and remove the CD from the CD RW DVD drive Restart the server Viewing the configuration You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem such as arrays logical drives hot spare drives and physical drives When you click an object in the ServeRAID Manager tree information about that object appears in the right pane To display a list of available actions for an object click the object and click Acti
98. page 19 Replace the following components one at a time in the order shown restarting the server each time a DIMMs b Trained service technician only System board Reseat the DIMMs then restart the server Replace the lowest numbered DIMM pair of those identified then restart the server Repeat as necessary Trained service technician only Replace the system board 60 IBM System x3550 Type 7978 Installation Guide Microprocessor problems Follow the suggested actions in the order in which they are listed in the Action column until the problem Is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The server emits a continuous 4 Correct any errors that are indicated by the light path diagnostics LEDs see beep during POST indicating Light path diagnostics on page 68 that the startup boot Make sure that the server supports the microprocessor microprocessor is not working correctly Trained service technician only Make sure that the microprocessor is seated correctly Trained service technician only Replace the microprocessor Monitor problems Some IBM monitors hav
99. panel DO DOO ds BS O amam Ela AA III ITT L AS CD RW DVD eject button 3 5 inch hard disk drives CD RW DVD drive activity LED Hard disk drive status LED SAS model Hard disk drive activity LED SAS model Note The CD RW DVD drive is standard in all configurations The locations of the controls LEDs and connectors vary depending on the hardware configuration that you have e Operator information panel This panel contains controls and LEDs about the status of the server System Power on locator System error Ge green KR blue E amber O Gio 7 Power Hard drive System Release control activity information latch button LED green LED amber The following controls and LEDs are on the operator information panel Copyright IBM Corp 2006 2008 29 Power on LED When this green LED is lit and not flashing it indicates that the server is turned on When this LED is flashing it indicates that the server is turned off and is still connected to an ac power source When this LED is off it indicates that ac power is not present or the power supply or the LED itself has fa
100. programs see Configuring simple swap SATA RAID on page 38 e Remote Supervisor Adapter ll SlimLine configuration e Boot Menu program For more information about these programs see Configuring the server in the User s Guide on the IBM System x Documentation CD Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD contains a setup and installation program that is designed for your server The ServerGuide program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware The ServerGuide program simplifies operating system installations by providing updated device drivers and in some cases installing them automatically If a later version of the ServerGuide program is available you can download a free image of the ServerGuide Setup and Installation CD To download the image go to the IBM ServerGuide Web page at http www ibm com pc gtechinfo MIGR 4ZKPPT html To start the ServerGuide Setup and Installation CD complete the following steps 1 Insert the CD and restart the server If the CD does not start see problems on page 55 2 Follow the instructions on the screen to a Select your language Select your keyboard layout and country View the overview to learn about ServerGuide features View the readme file to review installation tips about your operating system and adapter e Start the setup and
101. pter for information about setting up configuring and using the adapter For information about configuring the integrated Gigabit Ethernet controllers see the User s Guide IBM System x3550 Type 7978 Installation Guide Chapter 3 Server controls LEDs connectors and power This section describes the controls and light emitting diodes LEDs and how to turn the server on and off Front view The following illustration shows the controls LEDs and connectors on the front of the server This configuration supports up to four 2 5 inch hot swappable hard disk drives Operator information USB 3 connector USB 4 connector Rack release latch ZE I panel Rack release latch SC OI Ag gt a 1 oyo gea tes Ox ema sz A PRAT n i 2 5 inch hard disk drives Hard disk drive ino eject button status LED i E Hard diekdriive CD RW DVD drive activity LED activity LED The following illustration shows the controls LEDs and connectors on the front of the server This configuration supports up to two 3 5 inch hot swappable SAS or SATA hard disk drives or two 3 5 inch simple swap SATA hard disk drives USB 3 connector USB 4 connector Operator information
102. ptional Remote Supervisor Adapter II SlimLine the server can be turned off from the Remote Supervisor Adapter Il SlimLine user interface e The baseboard management controller can turn off the server as an automatic response to a critical system failure Chapter 3 Server controls LEDs connectors and power 33 34 IBM System x3550 Type 7978 Installation Guide Chapter 4 Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating system installation In addition to the ServerGuide Setup and Installation CD you can use the following configuration programs to customize the server hardware e Configuration Setup utility program e IBM ServerGuide Setup and Installation CD e Ethernet controller configuration Baseboard management controller utility programs e RAID configuration programs Use the IBM ServeRAID Configuration Utility program or ServeRAID Manager to configure an array of hot swap SAS or hot swap SATA hard disk drives For information about using these programs see Configuring hot swap SAS or hot swap SATA RAID on page 36 Use the Adaptec HostRAID configuration programs to configure an array of simple swap SATA hard disk drives For information about using these
103. r Run the Configuration Setup Utility program select Load Default Settings and save the settings PCI device error Make sure the PCI adapters and riser cards are installed correctly Run the Configuration Setup Utility program select Load Default Settings and save the settings Remove the PCI adapters and riser cards one at a time until the problem is isolated 00019xxx Microprocessor x is not functioning or failed Make sure that microprocessor x is installed correctly the built in self test Trained service technician only If the problem remains replace microprocessor x 01298xxx Data for microprocessor x Download and install the latest level of BIOS code 19990305 Operating system not found Run the Configuration Setup Utility program to make sure that a bootable operating system is installed on one or more devices that are listed in the boot order 54 IBM System x3550 Type 7978 Installation Guide ServerGuide problems Follow the suggested actions in the order in which they are listed in the Action column until the problem Is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician The Server
104. re lproducts index shtml or contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call For Taiwan Please recycle batteries 13 For the European Union IBM System x3550 Type 7978 Installation Guide Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont tiquet s conform ment aux directives europ ennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs us s Les directives d terminent la marche a suivre en vigueur dans l Union Europ enne pour le retour et le recyclage des batteries
105. rial number are on the ID label on the front of the server as shown in the following illustration Note This illustration shows a server with a 2 5 inch hard disk drive configuration The location of the ID label is the same on servers with the 3 5 inch hard disk drive configuration This illustration might differ slightly from your hardware ID label For a list of supported options for the server see http www ibm com servers eserver serverproven compat us 2 IBM System x3550 Type 7978 Installation Guide See the Rack Installation Instructions document for complete rack installation and removal instructions The IBM System x Documentation CD The IBM System x Documentation CD contains documentation for the server in Portable Document Format PDF and includes the IBM Documentation Browser to help you find information quickly Hardware and software requirements The IBM System x Documentation CD requires the following minimum hardware and software e Microsoft Windows XP Windows 2000 or Red Hat Linux e 100 MHz microprocessor e 32 MB of RAM e Adobe Acrobat Reader 3 0 or later or xpdf which comes with Linux operating systems Using the Documentation Browser Use the Documentation Browser to browse the contents of the CD read brief descriptions of the documents and view documents using Adobe Acrobat Reader or xpdf The Documentation Browser automatically detects the regional settings in use in your server and di
106. rks are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux is a registered trademark of Linus Torvalds in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service names may be trademarks or service marks of others Important notes 76 Processor speed indicates the internal clock speed of the microprocessor other factors also affect application performance CD or DVD drive speed is the variable read rate Actual speeds vary and are often less than the possible maximum When referring to processor storage real and virtual storage or channel volume KB stands for 1024 bytes MB stands for 1 048 576 bytes and GB stands for 1 073 741 824 bytes When referring to hard disk drive capacity or communications volume MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible Capacity can vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from IBM IBM System x355
107. rvisor Adapter Il SlimLine is installed the systems management Ethernet port on the rear of the server is active To install a Remote Supervisor Adapter Il SlimLine complete the following steps 1 3 4 os Read the safety information that begins on page Wand Installation guidelines Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary Remove the server cover Remove the riser card assembly in slot 2 and put it in a safe place See Replacing a riser card assembly on page 15 for more information Put the protective plastic cover on the Remote Supervisor Adapter II SlimLine Turn the Remote Supervisor Adapter Il SlimLine so that the tabs on the connector align correctly with the connector on the system board Chapter 2 Installing options 25 Remote Supervisor Adapter Il SlimLine Mounting bracket tele lt ww TS lt lt Cer Mounting bracket retention latch Mounting bracket At a downward angle slip the free end of the adapter under the tab on the mounting bracket aligning the holes in the adapter with the posts on the mounting bracket and latch bracket Rotate the rear of the adapter into the rear mounting bracket aligning the holes in the adapter with the posts on the mounting bracket Press the Remote Supervisor Adapter II SlimLine firmly into the connector and secure the mounting bracket retention
108. rvisor Adapter ll SlimLine is shut down however the server can respond to requests from the service processor such as a remote request to turn on the server The power on LED flashes to indicate that the server is connected to ac power but is not turned on Turning on the server Approximately 5 seconds after the server is connected to ac power the power control button becomes active and one or more fans might start running to provide cooling while the server is connected to power You can turn on the server and start the operating system by pressing the power control button The server can also be turned on in any of the following ways e lf a power failure occurs while the server is turned on the server will restart automatically when power is restored e If you installed an optional Remote Supervisor Adapter II SlimLine the server can be turned on from the Remote Supervisor Adapter Il SlimLine user interface e If your operating system supports the Wake on LAN feature the Wake on LAN feature can turn on the server Note When 4GB or more of memory physical or logical is installed some memory is reserved for various system resources and is unavailable to the operating system The amount of memory that is reserved for system resources depends on the operating system the configuration of the server and the configured PCI options Turning off the server 32 When you turn off the server and leave it connected to ac power
109. s indicated by the lit LED on the system board NMI A machine check error has occurred Check the system error log for information about the error SP The service processor has failed Remove ac power from the server then reconnect the server to ac power and restart the server If a Remote Supervisor Adapter Il SlimLine is installed replace it DASD A hard disk drive error has occurred Check the LEDs on the hard disk drives and replace the indicated drive BRD An error has occurred on the system e Check the LEDs on the system board to identify board the component that is causing the error e Check the system error log for information about the error Description Check the system error log for information about the error A fan has failed is operating too slowly Replace the failing fan which is indicated by a lit or has been removed A failing fan can LED near the fan connector on the system board also cause the TEMP LED to be lit The system temperature has exceeded Determine whether a fan has failed If it has a threshold level replace it Make sure that the room temperature is not too high See Features and specifications on page 4 for temperature information e Make sure that the air vents are not blocked A RAID controller error has occurred Check the system error log for information about the error If an optional RAID controller adapter is installed see the documentation that comes wi
110. s of DIMMs The online spare DIMM pairs must be the same speed type and the same size as or larger than the largest active DIMM pairs Enable online spare memory through the Configuration Setup Utility program The BIOS code assigns the online spare DIMM pairs according to your DIMM configuration Two online spare configurations are supported See Table 5 for the online spare memory DIMM connector assignments Table 5 Online spare DIMM connector assignments Group DIMM connectors a 2 5and7 6and8 e You can enable either online spare memory or memory mirroring but not both at the same time Online spare memory provides more memory capacity than mirroring mirroring provides better memory protection but less memory capacity than online spare memory e When you install or remove DIMMs the server configuration information changes When you restart the server the system displays a message that indicates that the memory configuration has changed To install a DIMM complete the following steps 1 Read the safety information that begins on page vjand Installation guidelines 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables if necessary 3 Remove the server cover Attention To avoid breaking the retaining clips or damaging the DIMM connectors open and close the clips gently 4 Open the retaining clip on each end of the DIMM connector Chapter 2 Installing
111. s to modify the boot grub grub conf file 1 Comment out the splashimage line by adding a at the beginning of this line 2 Add the following line before the first title line This will allow you to only Monitor the OS boot via SOL 3 Append the following text to the first title line SOL Monitor 4 Append the following text to the kerne1 line of the first title section console ttyS0 19200 console tty1 5 Add the following five lines between the two title sections This will allow you to Interact with the OS boot via SOL title Red Hat Linux 2 4 9 e 12smp SOL Interactive root hd0 0 44 IBM System x3550 Type 7978 Installation Guide kernel vmlinuz 2 4 9 e 12smp ro root dev hda6 console tty1 console ttyS0 19200 initrd initrd 2 4 9 e 12smp img Note The entry that begins with kernel vmlinuz is shown with a line break after console tty1 In your file the entire entry must all be on one line The following examples show the original content of the boot grub grub conf file and the content of this file after modification Original boot grub grub conf contents grub conf generated by anaconda Note that you do not have to rerun grub after making changes to this file NOTICE You have a boot partition This means that all kernel and initrd paths are relative to boot eg root hd0 0 kernel vmlinuz version ro root dev hda6 initrd initrd version img boot dev hda default 0 timeout 10 splashimage hd0 0
112. sly e Serial connector Connect a 9 pin serial device to this connector The serial port is shared with the baseboard management controller BMC The BMC can take control of the shared serial port to perform text console redirection and to redirect serial traffic using Serial over LAN SOL Chapter 3 Server controls LEDs connectors and power 31 e USB connectors Connect a USB device such as a USB mouse keyboard or other device to any of these connectors e Systems management Ethernet connector Use this connector to connect the server to a network for systems management information control This connector is active only if you have installed a Remote Supervisor Adapter Il SlimLine and it is used only by the Remote Supervisor Adapter Il SlimLine Ethernet activity LEDs When these LEDs are lit they indicate that the server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port Ethernet link LEDs When these LEDs are lit they indicate that there is an active link connection on the 10BASE T 100BASE TX or 1000BASE TX interface for the Ethernet port Ethernet connectors Use either of these connectors to connect the server to a network Server power features When the server is connected to an ac power source but is not turned on the operating system does not run and all core logic except for the service processor the baseboard management controller or optional Remote Supe
113. splays the documents in the language for that region if available If a document is not available in the language for that region the English language version is displayed Use one of the following procedures to start the Documentation Browser e If Autostart is enabled insert the CD into the CD or DVD drive The Documentation Browser starts automatically e If Autostart is disabled or is not enabled for all users use one of the following procedures lf you are using a Windows operating system insert the CD into the CD or DVD drive and click Start gt Run In the Open field type e win32 bat where e is the drive letter of the CD or DVD drive and click OK If you are using Red Hat Linux insert the CD into the CD or DVD drive then run the following command from the mnt cdrom directory sh runlinux sh Select the server from the Product menu The Available Topics list displays all the documents for the server Some documents might be in folders A plus sign indicates each folder or document that has additional documents under it Click the plus sign to display the additional documents When you select a document a description of the document is displayed under Topic Description To select more than one document press and hold the Ctrl key while you select the documents Click View Book to view the selected document or documents in Acrobat Reader or xpdf If you selected more than one document all the selected docume
114. t Do not force the microprocessor it only fits one way onto the socket Microprocessor Alignment Microprocessor marks socket dust cover Microprocessor release lever Place the microprocessor bracket frame down over the microprocessor and the microprocessor socket to secure the microprocessor position on the socket Rotate the microprocessor release lever into a closed position Place the heat sink on top of the microprocessor with the thermal grease side down Install the screws to secure the heat sink to the system board Attention Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover Touching the thermal grease will contaminate it IBM System x3550 Type 7978 Installation Guide 10 lt Q amp Q x ANA U lt a lt Q Lu X U K K SL A Si Heat sink installation label Thermal grease Microprocessor lf you removed any air baffles reinstall them now See page 12 for more information Attention lf you have to remove the heat sink after installing it alternately loosen the screws to help break the bond between the components without damaging them If you have other options to install do so now Otherwise go to Completing the installation on page 26 Installing a Remote Supervisor Adapter Il SlimLine An optional Remote Supervisor Adapter II SlimLine can be installed only in a dedicated connector on the system board After the Remote Supe
115. t of the environmental management of their waste For California Perchlorate material special handling may apply See http www dtsc ca gov hazardouswaste perchlorate Appendix B Notices 79 The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part may include a lithium manganese dioxide battery which contains a perchlorate substance Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unau
116. tems management 32 power supply 31 serial 31 USB 30 32 video front 30 video rear 31 controller configuring Serial ATA 39 custom configuration ServeRAID Manager 38 D danger statements 6 dc power LED 31 default hostname 40 DHCP 40 DIMMs memory mirroring installation 20 order of installation 19 types supported 5 19 display problems 61 documentation Documentation Browser 3 Documentation CD 3 DVD drive LEDs 30 problems 56 specifications 5 E electrical input 5 electronic emission Class A notice 80 EMS 48 environment 5 error symptoms CD ROM drive DVD ROM drive 56 general 57 hard disk drive 57 intermittent 58 keyboard USB 59 memory 60 83 error symptoms continued microprocessor 61 monitor 61 mouse USB 59 optional devices 64 pointing device USB 59 power 65 serial port 67 ServerGuide 55 software 68 USB port 68 Ethernet link status LED 32 systems management connector 32 Ethernet activity LED 32 Ethernet connector 32 expansion bays 5 express configuration ServeRAID Manager 38 E fans size 5 weight 5 FCC Class A notice 80 features 4 firmware updates 2 G getting help 73 H hard disk drive activity LED 30 31 installing 13 installing hot swap 2 5 inch 14 installing simple swap 15 problems 57 status LED 30 hardware configuration 35 hardware service and support 74 heat output 5 help getting 73 HostRAID feature using 39 hot swap disk drive installing 2 5 inch 14 humidity 5 I
117. th the RAID controller 70 IBM System x3550 Type 7978 Installation Guide Lit light path diagnostics LED with the system error or information LED also lit Description An error has occurred on a PCI bus or on the system board An additional LED will be lit next to a failing PCI slot Check the LEDs at the PCI slots to identify the component that is causing the error Check that the PCI riser assemblies are seated correctly Check the system error log for information about the error If you cannot isolate the failing adapter through the LEDs and the information in the system error log remove one adapter at a time from the failing PCI bus and restart the server after each adapter is removed Chapter 5 Solving problems 71 72 IBM System x3550 Type 7978 Installation Guide Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This section contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself e Check all cables to make sure that they are connected e Check the power switches to make sure
118. that the system and any optional devices are turned on e Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system Information about diagnostic tools is in the Problem Determination and Service Guide on the IBM Documentation CD that comes with your system e Go to the IBM support Web site at http www ibm com systems support to check for technical information hints tips and new device drivers or to submit a request for information You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with IBM systems also describes the diagnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the documentation for the operating system or program Using the documentation Information about your IBM system and preinstalled software if any or optional device is available in the documentation that comes with the product That documentation can include printed documents online documents readme files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The trou
119. the server can respond to requests from the service processor such as a remote request to turn on the server While the server remains connected to ac power one or more fans might continue to run To remove all power from the server you must disconnect it from the power source IBM System x3550 Type 7978 Installation Guide Some operating systems require an orderly shutdown before you turn off the server See your operating system documentation for information about shutting down the operating system Statement 5 AA CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 e 1 e The server can be turned off in any of the following ways e You can turn off the server from the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will turn off automatically e You can press the power control button to start an orderly shutdown of the operating system and turn off the server if your operating system supports this feature e If the operating system stops functioning you can press and hold the power control button for more than 4 seconds to turn off the server e If you installed an o
120. thorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit a la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any 80 IBM System x3550 Type 7978 Installatio
121. tion and Service Guide on the IBM System x Documentation CD for more information about the POST error codes To check for updated technical information complete the following steps Note Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 Goto 2 Under Product support click System x 3 Under Popular links click Publications lookup 4 From the Product family menu select System x3550 and click Continue Table 6 Abbreviated list of error codes 161 The real time clock battery has failed Reseat the rr 2 Replace the battery or call for service A device configuration has changed Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Make sure that optional devices are turned on and installed correctly The time of day has not been set Run the Configuration Setup Utility program and set the date and time 201 Memory test error 00 test error Memory test error Make sure that the DIMMs are installed correctly sure that the DIMMs are installed Make sure that the DIMMs are installed correctly A failing DIMM was disabled Make sure that the DIMMs are supported by the server and that they are installed correctly 301 303 Keyboard and keyboard controller Make sure that the keyboard cable is connected and that nothing is resting on the keyboard keys 11xx Serial port configuration erro
122. tute ANSI 12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large number of computers will operate Chapter 1 Introduction 5 Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document which is on the IBM System x Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document 6 The following notices and statements are used in this document Note These notices provide important tips guidance or advice Important These notices provide information or advice that might help you avoid inconvenient or problem situations Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially hazardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just
123. urop enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques DEEE qui d termine les dispositions de retour et de recyclage applicables aux syst mes utilis s a travers Union europ enne Conform ment a la directive ladite etiquette precise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program 78 This product may contain a sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States go
124. ver working IS No Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at http www ibm com servers eserver serverproven compat us Is the problem Yes A No See the troubleshooting information that comes with the server to determine the cause of the problem and the action to take Is the problem solved Update the firmware to the latest level You can download firmware from http www ibm com systems support Register the server Go to http www ibm com support mysupport View information about IBM Support Line at http www ibm com services sl products or view support telephone numbers at http www ibm com planetwide View support telephone numbers at http www ibm com planetwide Yes Hardware Hardware or Software software A Is the problem No solved IBM System x3550 Type 7978 Installation Guide all Note Before using this information and the product it supports read the general information in Appendix B Notices on page 75 and the Warranty and Support Information document on the IBM System x Documentation CD Third Edition September 2008 Copyright International Business Machines Corporation 2006 2008 US Government Users Restri
125. was being tested when the server stopped during the hard disk drive responding and run the diagnostic test again If the hard disk drive diagnostic test diagnostic test runs successfully replace the drive that you removed with a new one A hard disk drive was not Reseat all hard disk drives and cables then run the hard disk drive diagnostic detected while the operating tests again system was being started A hard disk drive passes the Run the diagnostic for SCSI Attached Disks diagnostic Fixed Disk Test but the problem remains Chapter 5 Solving problems 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician A hard disk drive that you are Make sure that the type of drive is correct for this server installing does not fit correctly in the cage Intermittent problems Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved See the parts listing in the Problem Determination and Service Guide on the IBM System x Documentation CD to
126. wer and the power supply is operating correctly To acknowledge a system error but not take immediate action press the remind button and place light path diagnostics in remind mode When the server is in Remind mode the system error LED on the front of the server flashes If a new failure occurs the system error LED is lit again Press the reset button to reset the server and run the power on self test POST You might have to use a pen or the end of a straightened paper clip to press the button Light Path Diagnostics O O OVER SPEC PS1 PS2 A SINS REMIND CPU a di e Lie MEM NMI SERR O 00 OO COO E EI SP DASD RAID 0000 Da FAN TEMP BRD PCI The server is designed so that LEDs remain lit when the server is connected to an ac power source but is not turned on provided that the power supply is operating correctly This feature helps you to isolate the problem when the operating system is shut down Diagnosing problems using light path diagnostics LEDs in two locations on the server are available to help you diagnose problems that might occur during installation Use them in the following order 1 Light path diagnostics panel Look at this panel first If a system error has occurred the system error LED on the front of the light path diagnostics drawer is lit Slide the latch to the left on the front of the light path diagnostics drawer to access the light path diagnostics panel Note any LEDs that are lit and th
127. ze drives e SerialSelect Utility Select this choice to configure the controller interface definitions or to configure the physical transfer and SAS address of the selected drive e Disk Utilities Select this choice to format a disk or verify the disk media Select a device from the list and read the instructions on the screen carefully before making a selection Using ServeRAID Manager Use ServeRAID Manager which is on the IBM ServeRAID Manager Application CD to perform the following tasks e Configure a redundant array of independent disks RAID array e Erase all data from a hard disk drive and return the disk to the factory default settings e View the RAID configuration and associated devices e Monitor the operation of the RAID controller To perform some tasks you can run ServeRAlD Manager as an installed program However to configure the RAID controller and perform an initial RAID configuration on the server you must run ServeRAlD Manager in Startable CD mode as described in the instructions in this section See the ServeRAID documentation on the BM ServeRAID Support CD for additional information about RAID technology and instructions for using ServeRAlD Manager to configure the RAID controller Additional information about ServeRAlD Manager is also available from the Help menu For information about a specific object in the ServeRAID Manager tree select the object and click Actions gt Hints and tips Configurin

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