9590-1003 ACM FAQ - TROUBLESHOOTING GUIDE
Contents
1. 3rd Generation and above You will also need to use iOS operating version 6 1 3 and above Once this is set up you can use ActronConnect using other devices via a web browser Q What routers are compatible with ActronConnect A Routers that support IEEE 802 11b IEEE 802 11g or IEEE 802 11b g n mixed mode protocols with WPA or WPA2 security NOTE 802 11n only protocol is not supported Q Can I have 2 ActronConnect with 2 different accounts in the same browser A No it is advisable to use only one web App at a time in the browser Q Will ActronConnect App be made available for Android devices or Windows 8 phones and tablets A At this stage ActronConnect requires an iOS operating version 6 1 3 and above for set up Android and other devices can only operate ActronConnect via a web browser At this stage Android Windows Symbian and Blackberry operating systems are not available Q What is the ActronConnect web portal address A For PC browser use www actronair com au acm For mobile browser use www actronair com au aconnect Q Why can t I find the ActronConnect App in the App store on my iPad A The ActronConnect App can be found in the App store by changing the search settings from iPad to iPhone Q What do search for in the App store to find the ActronAir Connect App A The App can be found by searching ActronConnect Q Can my router settings affect the operation of my Actron2. Connect A Yes Please use your wireless router s manual to check the settings used with your wireless router of importance are the Mode Security and MAC filtering Q If 1 am using a WiFi extender does this need to be configured in any particular way A The same requirements for the WiFi router are applicable to your WiFi extender Please refer to the manual for your WiFi extender in order to check and configure the settings Q Why is my app not recognizing my network name SSID A Please ensure you are using the latest version of the app Copyright 2015 Actron Engineering Pty Ltd All rights reserved This manual is a controlled document which contains confidential and proprietary information Distribution modification copying and or reproduction are prohibited without written consent from Actron Air FAQ s ABOUT INSTALLATION Q How do grant another user access to my ActronAir air conditioner A To grant a user access to your ActronConnect account you must share the same user name and password ONLY one set of credentials can be set up per ActronConnect Module Q How do I remove access from one of my granted users A To delete a user from your ActronConnect account you MUST reset your ActronConnect account password to a new password Start by clicking the My Account link under settings tab in your iOS devise at the bottom of the page and follow the instruction Q How do I delete my account fro
3. and also on the top of the Actron Connect Module itself Each Actron Connect Module has a unique MAC ID and is unique to each ducted system Q How long does it take to receive a confirmation of registration A The response time depends on Internet traffic It may take up to a minute for the response Q Without this confirmation of registration can the installer set it up A Please wait for the registration confirmation before setting it up Q Can this be installed in a metal frame or colour bond roof applications A You can install the ACM in a metal frame or colour bond applications but this may affect the range of the device Range extenders can be used if you do not get enough Wi Fi signal from your router Refer to Appendix A Requirements for ACM Optimum Signal Performance Q Does the ACM App bring up fault codes A Currently the App does not show any fault codes related with the system However you can view the system s fault codes via your wall controller Q If zone lights drop out on master control do they appear on your ActronConnect A The ActronConnect will show the current status and updates itself regularly The App will only show what is there on the system Q What is the maximum cable run from the ACM to the indoor unit A The connect module comes with 3m cable You can extend it up to 10m using a 7m cable and a joiner which can be purchased as accessories from ActronAir Q Ca
4. erant Trading Authorisation NED amp ISO 9001 S CERTIFIED Actron Engineering Pty Ltd ABN 34 002 767 240 Printed in Australia HEAD OFFICE SYDNEY AUSTRALIA Part No 9590 1003 Copyright 2015 Actron Engineering Pty Ltd Rev No 4 0 150826C
5. i ur FAQ s amp TROUBLESHOOTING GUIDE 22 ActronAir ols Australian for air conditioning ACTRONCONNECT MODULE ACTRONCONNECT FAQ s For the latest FAQs visit www actronair com au residential actronconnect need help FAQ s ABOUT THE PRODUCT Q What is ActronConnect Module A The ActronConnect Module is a device that allows the wireless control of your ActronAir ducted system using your smartphone tablet or computer Q What AC models are compatible with ActronConnect A ActronConnect is available with ESP Plus ESP Ultima ESP Platinum Plus ESP Platinum Ultima and selected Classic models except SRA230 and SRA260 manufactured after mid October 2013 Visit actronair com au acm for more information Q How do I contact ActronAir for help amp support with my ActronConnect Module or Actron Connect App A For assistance please contact ActronAir Technical Support at 1800 119 229 or via email at technicalsupport actronair com au Q What internet browsers are supported by ActronConnect A The internet browsers that are supported by ActronConnect are Internet Explorer 10 e Safari 6 Chrome 27 Mozilla Firefox 22 If you are only able to see parts of the web site you may need to update your browser Q What devices can use the ActronConnect App A To set up the ActronConnect App you will require an iPhone 4 and above iPod Touch 4th Generation and above iPad Mini and iPad
6. lower setpoint limits are set on master wall control can you adjust your set temperature outside of these limits via ActronConnect A No ActronConnect will only allow changing the set temperature within the limits Q Can I control 2 ActronAir air conditioners from my App A The ID you use to login into ActronConnect is linked to one ACM only So you can only control 1 air conditioner at a time You will need another ActronConnect module and create a separate ID for each device Q What if move my house A You can only take your ACM with you when you move house if you have a compatible ActronAir air conditioner in your new house A qualified technician will need to plug in the ACM to the air conditioner in your new house If you leave the ACM with the old house make sure a factory reset of the ACM is done in order to clear all settings related with your login ID Q Can I use the same login credentials to create a new account A The system does not allow creating the same usernames You need to delete the first one before you create a new one You can use change password if you want to change your password ActronAir is constantly seeking ways to improve the design of it s products therefore specifications are subject to change without notice Copyright 2015 Actron Engineering Pty Ltd ACTRONCONNECT TROUBLESHOOTING GUIDE Visit www actronair com au acm for the latest Troubleshooting Guide LEDs
7. m Actron Connect A To delete your account with ActronAir you need to contact ActronAir service department at 1800 119 229 or email service actronair com au NOTE You will need to re configure your ActronConnect Module by putting it into access point mode Q What do do if forgot my password to ActronConnect A From the ActronConnect login page click on the Forgot Password link and follow the instructions Q never received my registration email What do do A Check the spam folder in your email inbox If you are still unable to find the registration email please contact ActronAir service department at 1800 119 229 or email service actronair com au Q What do the lights on my ActronConnect module Internet Gateway mean e Red ACM is powered on Blue Flashes when Wi Fi network is not connected light stays on when Wi Fi network is connected Q What do the buttons on my ACM mean RST button Performs a software reset MODE button to Turn the air conditioner ON OFF Press Once o Place the device into access point mode Press mode button for 4 seconds Reset the ACM to factory defaults Press for 10 seconds Q Can l install the ACM in the roof space A Yes provided the roof space does not exceed 60 C Q Where can find the MAC ID of my Actron Connect Module A The Media Access Control address MAC ID is the 12 digit alohanumeric code located on the outside of the box
8. n the ActronConnect Module be hard wired from the Modem A No The ActronConnect can only be connected to a modem via a wireless connection Q What if change my router A If you change your router and keep the SSID and Passphrase the same as on your old network the ActronConnect Module will work fine If you change any one of either the SSID or the PassPhrase you need to re configure the ACM ActronConnect FAQ s amp Troubleshooting Guide Doc No 9590 1003 Rev No 4 0 150826C FAQ s ABOUT OPERATION Q My timer page on the App is not responding based on my command A The ActronConnect timer clock is not synchronised with the wall controller timer installed at your premises The two timers function independently of each other For example if you set the ActronConnect App to turn off in Ihr this will not be shown on the home wall controller and vice versa Q Can I turn on the ESP mode via the App A No ESP Auto on ActronConnect is for indication only and you can switch ESP Auto on or off at the main wall controller installed at your premises In the event the ESP is activated by the wall controller and a fan speed is changed using the App the ESP mode will be disabled ESP mode can be enabled again via the wall controller Q If multiple people are logged onto your account who gets the priority A The System services the requests on a first come first serve basis Q If upper
9. on ActronConnect Module ON for Power Ree OEE OFF for No Power FLASHING for no connection RAPID FLASHING for connecting to network SLOW PULSE in access point mode SOLID ON when connected BLUE WiFi BUTTONS on ActronConnect Module Press once quickly turns air conditioner On or Off Press and hold for 4 seconds for access point mode Press 10 seconds or longer for factory reset TROUBLESHOOTING Check RED light is on Check module is connected to network BLUE light is on Cannot connect to module Place module in access point mode press MODE button for gt 4 seconds and attempt connection to ActronConnect network Press RESET button e Check air conditioner link by pressing MODE button briefly and checking the air conditioner can be turned on off e Check air conditioner is working via other control panels Press RESET button Cannot control air conditioner Check antenna is connected Check home network signal strength Poor network connection Place in access point mode press MODE button for gt 4 seconds and connect to ActronConnect network Check signal strength of ActronConnect network ActronConnect FAQ s amp Troubleshooting Guide Doc No 9590 1003 Rev No 4 0 150826C THIS PAGE IS INTENTIONALLY LEFT BLANK zZ ActronAir Australian for air conditioning TM 1800 119 229 www actronair com au 2 4 4 E RUM MEPS w S v E Quality Refrig
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